Mac Haik's Southway Ford reviews

Joseph Garcia

Nov 30, 2015

I was helped along in my decision by excellent customer service.I saw the truck on the internet, went to look at it and drove off the same day. I was pleased to have Generations financing as well. Overall I had a good buying experience and would recommend Mac Haiks to everyone.

Reynaldo Sepulveda

Nov 28, 2015

2 hrs for a tire repair, seriously!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jerrold Mills

Nov 27, 2015

We are treated with kindness and respect at Southway Ford.

Daniel Alvarez

Nov 26, 2015

had truck leveled to allow tires,(20") to fit, plus had an alignment done and an oil change

Helen Villarreal

Nov 26, 2015

Went in for a oil change. I have always please with the service. All my repairs has been there.

Elizabeth Spurlock

Nov 25, 2015

Zac was extremely helpful and kept us up to date on the vehicle status several times daily.

Pablo Segura

Nov 25, 2015

2016 Ford escape, the Service was very helpful and knowledgeable.Joe Riojas was helpful and knowledgeable.

Rodolfo Carrizales

Nov 25, 2015

IT was a good experience 5STAR that.s aii I have to say

James Connell

Nov 24, 2015

Excellent service done on this visit. Very professional service adviser.

Valerie Perez

Nov 24, 2015

Good nice people clean environment fast and reliable

Amado Carrasco

Nov 23, 2015

Everything was great and got taken care of quickly.

Ashely Ramirez

Nov 20, 2015

I initially went in to have my vehicle serviced and came out with a brand new Ford Fusion. It was unexpected but the best decision I could've of made and everyone was so friendly and super nice they all went out of their way to help me. Thank you for you le excellent service!!

Curtis L. Blankenship Sr.

Nov 17, 2015

2015 F-150 Ford King Ranch. Service was good and everyone was helpful.

James Whary

Nov 17, 2015

The service reps did a fine job or taking my information and were spot on with how long it was going to take to complete the work. Everyone did well.

Eric Anger

Nov 16, 2015

Great customer service the service advisor was one of the best ones I have ever had

Joe Reyes

Nov 16, 2015

I received prompt service. I was in and out really quick after the oil change on my vehicle. I was able to return to work early. Thank you for your great service.

Dan J

Nov 15, 2015

We have not purchased a vehicle in 10 years. We checked around Austin and were disappointed in the lack of customer service. "Give us your email/phone number and we'll call", nothing. Found a used Ford Edge online at Mac Haik Ford San Antonio. Called and Roland called right back. Arrived at the dealer and Ruben met us, took down some information, and off we went on a test drive. Got back and we sat down and started the dreaded negotiation. It wasn't that bad. We bought the vehicle after a couple of "I want this/we want this" and we couldn't be happier. My wife and I witnessed a dealership where most of the employees are smiling, asking if they can help someone, or just joking around with one another. What a relaxed atmosphere! We feel we got a great deal on our car and will not hesitate recommending Mac Haik Ford San Antonio to our friends. Thank you to Roland "whistler" Martinez and Ruben "looking good" Hernandez for a fun car buying experience. We were at the dealership for awhile so they bought us lunch. Say what? Thank you again.

Terri Johnson

Nov 15, 2015

Angie is one of the best service techs I have ever had the pleasure to deal with. She knows my husband and me by name when we come through the door. She always smiles and is great about telling us if anything is needed on our vehicles.

Charles Shuffield

Nov 11, 2015

Vehicle taken in for "check engine" light being on. Diagnostics were completed within four hours and the vehicle was ready the following day. Service was warrantied. Service was excellent as was the technician's description of the problem.

Michael Idar

Nov 9, 2015

drop off vehicle on Tuesday after 5pm we called dealership Wednesday and vehicle had not be diagnose and was told they would call us on Thursday. We called Thursday to check status. We were told part had been ordered and we would get a call when auto is ready. We called Friday morning to check status and was told they would call us when ready to pick up.we picked up vehicle on Friday after 4pm. car is running smooth again thank you. note: When vehicle was dropped off we also informed the low tire pressure light came on and if it could be look at. When we pick up vehicle they said they had put air in tires and all is well.on Saturday our light came on again low tire pressure. We took it to a tire shop and they found a nail on front tire. Not sure why this was not found at your dealership.

Maria Gonzalez

Nov 7, 2015

The service on my F150 is always quick and friendly.

Luis Martinez

Nov 6, 2015

I love the staff they are so awesome and considerate. This time around at the service center it was fast we where in and out within the hour!! Now that is service!!! Thank you all for the hard work and the continuous improvements that's what makes you my top pick!

David Dixon

Nov 4, 2015

Excellent, Robert was very knowledgeable and courteous... He is described as "good people" the kind of guy you wanna drink a beer with

Edgar Menchaca

Nov 4, 2015

Overall great service. I always take all my vehicles to Southway for all service.

Denise Zamora

Nov 3, 2015

I was take my car for service at MacHaik Southway ford. I always get great service. This was my first time being help by Richard Trevino. He was very courteous and helpful. He kept me informed with everything being done with my car. I would definitely recommend Richard Trevino for any service needed on your car

stacey Ramon

Nov 3, 2015

I have a 2014 Ford Focus and they didn't take long on fixing my vehicle they kept me updated with how's it going. The staff was very helpful. Thank you again.

Danny Childress

Nov 1, 2015

Best experience with a car dealer. Salesman was courteous and polite. He went to the credit union and even my home to make sure everything was done. He even assisted me in turning in my rental car. You are lucky to have an employee like this.

Rodney Rollins

Nov 1, 2015

My salesmen always finds the truck I am looking for. He takes care of me every time with no fail. I own a construction company & I am here to tell you Ford trucks are where it's at when you depend on a truck a daily basis to get the job done. My new F-150 KR is a luxurious way to go to work & work it will do. Thanks again

Rene Montoya

Oct 31, 2015

The staff at the Quick Lane were very helpful and courteous. Though I was working with one advisor, and I forget her name, Dennis and the other male advisor were most courteous and they both acknowledged me for being there. This is what service is all about! People want to be acknowledged or simply a simple, "Good Morning, How are you?", goes and means a great deal. Thank you for this pleasant experience.

Esther Charles

Oct 30, 2015

I had my ford edge serviced this time and didn't have to wait several days to get it back. The staff needs to keep the owners of the vehicle up to date on how the service is going. I had to make several calls just to see the status of my vehicle.

Eduardo Alcantar

Oct 28, 2015

Service was satisfactory.I had the work done and was told the length of time.

Michael Wellman

Oct 28, 2015

I never worry about your service department and your team is very committed to helping the customer. Great Job.

Edward Zurita

Oct 27, 2015

Great job even though you guys were pretty busy during the rainy weather....thanks!

Ural Green

Oct 27, 2015

outstanding experience purchased a 2015 f150 XLT supercrew. Exceptional staff help. Timely purchase.

James Medina

Oct 21, 2015

Ford Focus. I have nothing bad to say about the staff. Everyone is very nice and explain everything to me.

Scott Barthel

Oct 20, 2015

The wait time to get the paperwork done was unreasonably long!

Jesse Arriaga Jr

Oct 19, 2015

I want to Thank James Chapman for not pressuring me, taking his time with me and figuring out what exactly I was looking for. I returned to see him because, the first day I just wanted to see what was available and figure out what I was looking for in a truck. The second day I let him know what I wanted to test drive and he had it ready to go at the time we discussed. I never felt pressured at anytime.

Catherine Gonzales

Oct 16, 2015

I brought my Fusion in for 30,000 mile setvice. Angie was very professional and knowledgeble.

Hubert Singleton

Oct 15, 2015

Very Good Service, Service writer excellent work initially and then with follow-up.

Saturnina Rodriguez

Oct 15, 2015

I was in an unusal and unexpected position and Jason and Mike and Jose jumped into action and not only understood it, they solved it! I am very grateful and very happy with my 2015 Escape. Thank you , these employees are certainly excellent assets to your business.

Richard Kroll

Oct 13, 2015

Angie is the Bright Spot of the Service Dept and Quick Lane. Dennis and Angie always talks to us with a smile and might make us laugh. Even though we have to wait to get the vehicle serviced, She always takes good care of my vehicles and lets me know what needs to be done and what doesn't. That is why I have even brought my other vehicles that are not Fords here as well. Thank You to the Whole Quick Lane Team!

Robert Eddleman

Oct 13, 2015

Sales experience was great! Salesman took his time to find me the right vehicle!

Loretta Sorensen

Oct 12, 2015

The staff was extremely courteous and friendly. I was told where I could wait and where I could get coffee, hot chocolate, etc. The work was completed in a timely fashion. As soon as the work was completed I was given a report as to recommendations of future work suggested. I appreciate the professionalism with which the work was performed and the courtesy that I was extended.

Arturo Garcia

Oct 5, 2015

Carlos kept me informed of additional fluids and filters. Thank you I'll be back for next service and additional upgrades. Working on getting a cover for the bed of my f250.

redcandy#1

Oct 4, 2015

Albert Ramirez and family would like to thank theses gentlemen for the awesome job they did for our family Tito, Rick Medina, Richard Trevino, Anthony Butcher, Daniel J.kneifl, and Mac Haik's. Our extended warranty had lapsed and we were having trouble with our transmission these gentlemen went beyond the call of duty to help us get an awesome discount on repairs they knew we had an adult with Autism. They are truly a family oriented business. We have been buying cars and trucks from them for over 20 years we will never leave them because they know what loyalty is and especially the word family. Thank you all from the bottom of our hearts and God Bless each and every one of you.

Alcario Soliz

Oct 3, 2015

I have been getting my vehicle serviced here for over 23 years and contunue to do so even though i do not own a fird. I do so becayse the customer service is excellent your people know the people they handle by name and are always friendly and never pushy.

Maria Fava

Oct 1, 2015

I had a very good time buying my Ford Focus ST. The salesman, Mr Mario Menchaca is the Best. He explained everything that I wanted to know, he got me just the right car that I was looking for. He even brought it to San Antonio from Houston. All my friends are very impress with my New Car! Keep up the Great work.

Joanna Garcia

Sep 30, 2015

I have no complaints. I have always had wonderful service at this dealership. I will continue to be a customer and wil recommend to family and friends

Armando Perez

Sep 28, 2015

My experience with the dealership went very well entire staff was very friendly.

Alfred Ruiz

Sep 25, 2015

i purchased a new 2014 ford escape with the eco boost 2-0 eng. staff was very helpful in helping me select a vec. plan on useing service on a later date..

William Sims

Sep 25, 2015

The Best Ford house this side of the Pecos, great employees,

Jessica Guzman

Sep 24, 2015

I took my car in for an oil change and the staff was great.

Luis Recio

Sep 24, 2015

John the sales person I worked with did an awesome job getting me into a vehicle I needed and worked with me through every step all the way out the door.

Ronald Lagrone

Sep 24, 2015

oil change...quick/friendly always coming to you for an oil change

JimmyW

Sep 22, 2015

Ford F150 XLT.My experience was pleasant, quick and friendly.Car buying is generally an unpleasant experience.Southway makes it easy.

Timothy Talbert

Sep 21, 2015

Every time I take my vehicle in for routine maintenance the staff is very courteous. I appreciate them letting me know when the tires need to be rotated and recommending the fuel injectors needing to be cleaned.

Daniel Luna

Sep 20, 2015

Bought a 2014 Ford Edge and will be taking it in to get serviced. This was a pre-certified vehicle but after just one week issues have started. Will be taking car on next day when service center is open.

Mario Alcorta

Sep 19, 2015

FAST, GOOD BANG FOR BUCK, WISH THERE WAS A FOOD COURT OF SOME SORT

Brenda Dunn

Sep 18, 2015

Came in for an oil change and 75,000 checkup on my truck It needed a little help and the service was great. I sat there for a good 4 hours, the only think I wish is for there to be a nice Mexican food truck outside to order from for food. Since I did not plan on being there but an hour, it got a little hungry. But over all I was very pleased with the help and the communication was really good. Thank you.We do Miss Kai

Mario Menchaca

Sep 17, 2015

very friendly and helpful staff. .

Monica Hamilton

Sep 15, 2015

Service was excellent! I have always been treated in a very friendly and professional way.

Regina Tinney

Sep 15, 2015

Julian was an awesome sales person through the whole experience!

Martin Salinas

Sep 11, 2015

Franco was very helpful and friendly. Definitely felt comfortable while waiting my for my vehicle.

Antonio Delarosa

Sep 10, 2015

The service was excellent, especially the Salesman. I have been doing business with Southway Ford for the past fifteen years and the service has always been excellent. Mr. Mando Carrasco has always been there for me! So thank you again Mando!

Willie Zavala

Sep 10, 2015

It is an easy task when you can take your vehicle for service to a person like Carlos Rocca. His professionalism and knowledge of the vehicle is exceptional. I was kept informed throughout the process. I will certainly return for any maintenance on my other vehicles as well.

Sonia Sanchez

Sep 8, 2015

Excellent customer service. Outstanding attention to my every need. Jon Vidaure took every detail of my purchase and made it personal for him as well. I would tell my whole family to shop at Mac Haik for all their Ford needs. I mostly appreciated the sales associates recognizing that I was returning and knew exactly who I was dealing with. I didn't feel like I was just a potential sell to them each time I arrived. They knew me! Thanks guys!

Jimmy Escamilla

Sep 4, 2015

Service department Mr. Richard was of upmost experience person and excellent customer satisfaction.

Steven Plata

Aug 26, 2015

Anthony Martinez and David Benavides were very helpful.

Eddie Gray

Aug 25, 2015

We have always owned a Ford since our marriage in 1977. Our first purchase was a Ford F150 pickup and we have owned one every since. There is no other vehicle as dependable as a Ford!Our purchase was handled very professionally and with the best customer service. We purchased three vehicles: two Ford F150's and a Ford Escape.You can say it is All in the Family!

Garrett Rankin

Aug 23, 2015

My Ford Focus 2015 was readily and speedily focused and tuned up, with an oil change and a tire fill. Thank you to the Service Staff who got their job down pat.

Carmen Viagran

Aug 22, 2015

Staff kept me informed about my car's progress. It was out before the estimated time.

Eleuterio Gonzalez

Aug 20, 2015

Other then waiting a little to long (2 hrs) it was a fine wait .

John Valchar

Aug 20, 2015

Didnt care for the no gun sign. Do the really think the no gun sign is going to stop criminals from bringing fire arms in to there establishment?

Lori Butler

Aug 19, 2015

The service yesterday at Southway Ford Mac Haik was alot better than my previous experiences...Carlos made sure of that and i would like to come there exclusively with this kind of service...

Cynthia Barrera

Aug 18, 2015

My wife and i purchased a 2016 Explorer.And the excellent service my wife and I experience was very pleasing and the worry of not getting our eyes poked was removed by Mr. Benjamin Negron. Anytime you go to a new dealership to purchase a vehicle most of the time you are swayed and feel like you are being sold a vehicle that doesn't make you completely happy and its not the one you want. we truly appreciate the sincerity and empathy shown to us at a time we needed to purchase a vehicle within our mean and at a time that our family was not prepared for it. From here forward we will not go to any other dealer and we have two sons in the next two years that will need vehicles for there final years in highschool and start college and we assure you they will be purchased at your dealership.

Eugene Rodriguez

Aug 18, 2015

I purchased a 2015 Ford focus. When everyone else turned me down HM southway ford helped me out. Elvira was very kowledgable and helped me along the way in choosing a vehicle and setting up financing. Though I didn't get the fusion or mustang I wanted I got something I'm comfortable in and will return to trade up. Thanks for the help.

Michelle Elizondo

Aug 17, 2015

The young man tha was at the counter was excellent.Also the young man that worked on my vehicle actually came in and let me know what he did and what I needed to take care of soon . That was a first. Impressed!!!

Mr Joseph G. Hughes Jr.

Aug 17, 2015

Mr. Dan King and your Service Manager (Dennis) are truly the most professionals personnel I've ever encountered with a Ford Dealership!!! They know their job and always takes care of their customers. Please convey my deepest appreciation to both these gentlemen for taking care of me and my family!!! This is why I have purchased everyone of my vehicles from Mr. Dan King for the past 30 years!!!Mr. Joseph G. Hughes Jr.

Marco Elizondo

Aug 16, 2015

My sales person was the many key to the purchase of my truck

Mary Ann Poole

Aug 16, 2015

2016 Ford fusion. The service was great. The staff was very helpful.

Claudia Burciaga

Aug 14, 2015

The service was quick. Thank you so much for your service.

Lenora Briseno

Aug 12, 2015

Purchased a 2016 fusion. This is the 3rd vehicle we have purchased from salesman Tony. Tony provided knowledgeable information & excellent service!

Rosalind Burns

Aug 12, 2015

Purchase a 2012 Ford Explorer the year of 2012, The service I received by the dealership, salesman was Awesome a job well done, Very please with the service dept.when my vehicle is being service oil change etc.Kudos Thank you so much South way Ford. :)

Richard Kroll

Aug 11, 2015

Great People to deal with. Very knowledgable in what can work for you.

Sid

Aug 11, 2015

The service advisor was very helpful, went above and beyond helping me with a problem I was having syncing my phone with the vehicle.

Eduardo Alcantar

Aug 10, 2015

yes...wonderful service and Thank you...Carlos....always takes care of me....

Joshua Lopez

Aug 10, 2015

I just purchased my second F150 from Mac Haik!! service was great and the staff were very helpful. Even staff members passing by would greet me and ask if I had been helped. Great staff and experience!

Elizabeth Brooks

Aug 9, 2015

Ben Gonzalez was a perfect salesman. Not too pushy, listened, and worked with us. We were able to find the exact Ford F150 SuperCrew Pickup that we came in for. Ben has been supportive and continued to take care of us until we were able to take full possession. He even volunteered to drive me back home while the windows were tinted. We are very happy with our purchase and will definitely recommend to our friends and family. A perfect 10 for Ben!

Leticia Longoria

Aug 8, 2015

Great employees even though I live by North Star Mall.

Arturo Maldonado

Aug 7, 2015

I had my car serviced for an automatic fluid change. I can fill the difference this made and I'm completely satisfied. THANKS

Gloria Rivera Mancha

Aug 5, 2015

There was a mistake done on my vehicle. The advisor redeemed it and gave me a discount. Great customer service.

Juan Alejos

Aug 4, 2015

Great customer service. Great job. Great price!!!!

Jeffrey Sanchez

Aug 3, 2015

Brought my Ford f-150 in for oil change and had a very good service mark your representative there was very helpful with everything and explained everything to me.

Richard Martinez

Aug 1, 2015

The service done on my wife's car was done quickly and professional

Daniel Casillas

Jul 31, 2015

Took 2014 Focus in for oil change, went great. Asked about Fuel Pump recall on same vehicle told part had to be ordered. Waited about 10 days , no call.so called Service center. No record of part ordered or of recall inquiry. Finally told parts would arrive in quantity sometime in October and the I would be re-notified. Should have been informed of that when first inquiry was made about re-call. Service Techs/mgrs need to be up to date on this type of information. Other than that service is always great.Sincerely,Daniel Casillas

Marcus W

Jul 31, 2015

The visit to Southway Ford for service was great. Only in for an oil change but they got me in and out in a timely manner. The staff was courtesy and expedient in servicing my vehicle. The waiting area was pleasant with tv's and free coffee while you wait. I will return to this dealership for future services.

Cristina Ortiz

Jul 30, 2015

The salesman was the reason we brought a vehicle there. Great customer service.

Richard Ortegon

Jul 29, 2015

every one was very friendly and helpful and professional

James Stewart

Jul 28, 2015

Service was excellent as always. The staff are all pros. at what they do. I will continue to bring my truck there for it's service needs. Keep up the good work.

Ford Shopper

Jul 27, 2015

Received oil change on ford explorer I purchased from Southway. The oil change was very quick and was completed sooner than they predicted. Everything was great.

Terry Dophied

Jul 27, 2015

Very pleasant experience.will recomend ot family and friends

Jesus Villanueva

Jul 26, 2015

I have a 2013 mustang I purchased from this location 3 yrs ago.I always bring it here.never had any issues.and my problems with my vehicle always gets resolved.

Robert Lopez

Jul 26, 2015

I have repaired my Ford Taurus at this dealership since 2003. I have enjoyed my stay every time while I service my vehicle.

Nick Garcia

Jul 25, 2015

Rick went above and beyond selling me my f150,great salesperson

Eleanor Vidales

Jul 24, 2015

THE STAFF WAS very friendly & knowledgeable. The atmosphere was very clean & pleasant. Ipressive stock of autos....

Rosa Garcia

Jul 24, 2015

Went to have oil change on the F-150. Were advised of other needs on the Truck and had everything taken care if in no time. Great service

Denise Goulas

Jul 23, 2015

I purchased a Lariat F250 Super Duty Truck and recently had to put it in the shop because it was vandalized. The staff was excellent and quick to find all the problems. My truck was fixed in a short amount of time and returned.

Michael Wellman

Jul 21, 2015

Very good and they finished earlier than expected.

Jose Vasquez

Jul 20, 2015

Dennis was very helpful and courteous make sure the job was correctly, because he made sure the job was done. Maintenance personnel did excellent job

Teresa Guerra

Jul 20, 2015

Went through the Quick Lane for an oil change. They told me it would take an hour or an hour and a half. When I came back in an hour, the car was just about ready to go. Very friendly staff and very efficient.

Valorie

Jul 20, 2015

2014 Ford Focus. Service was awesome and fast. Everyone was courteous, helpful, and kind.

Ralph Chavez

Jul 18, 2015

I came in to get an oil change and it was fast. Always good service

Robyn Borth

Jul 18, 2015

We had routine oil change performed on our Ford Edge. The service team members were very helpful and informative. Each time we have visited, we have had a very pleasant experience.

Enrique Mesemberg

Jul 17, 2015

Very helpful , and showed us everything we had any questions about Ben Negron was outstanding.

William Spurlock

Jul 17, 2015

Quicklane service finally lived up to its name... First time in two years it didn't take 3 hours to get the oil changed and the tires rotated.

Luis Torres

Jul 15, 2015

I had the pleasure of being introduced to one of the best salesperson at this dealership at mac Haiks it was the best.He treated us very nice.Asked if we wanted to some trucks, The rest is history Thanks to Jamie Herrera wonderful experience thanks Mac Haiks .keep up the good work.hoorah

Monica Luna

Jul 15, 2015

My overall experience was excellent. I was well taken care of by staff and sales person.

Gloria Kahler

Jul 14, 2015

the staff was very helpful the service was great. Paul Edwards was supper in service and quitliy he made the buying process really easy . Jason made the experience great he explained all the details of the car he couldn't do enough to help me. Mike was super too

Stuart

Jul 14, 2015

My salesman, Ruben Moriera, was great. I would recommend him to anyone looking for a Ford. He knew the product thoroughly and did a great job making me comfortable with the buying experience. Overall I'm very happy with Southway Ford.

Sylvia Garcia

Jul 14, 2015

We were very pleased with the outcome and follow-up after we took my Escape in to be serviced. There were a few things that needed attention and are being taken care of on my next visit. There are very few companies that follow-up with service calls. Sandy was very polite and efficient. I will be back for any service I need for my Escape.

Chris

Jul 13, 2015

Very satisfied buying my 2015 Explorer here. Service department is also excellent.

David Gonzalez

Jul 13, 2015

Everything was great and on time the people were very helpful and friendly. Thank you very for every thing.

Carmen Castro

Jul 12, 2015

Staff was pleasant. waiting area was pleasant also

Juries Seguin

Jul 10, 2015

Service was great at the Quick Lane but when I went to the service center to inquire about the recall notice I had received, the woman suggested I go to another dealer. I told her I bought Misty there and would like to continue taking her to Southway. I mentioned this to my service man at the quick lane.

Mary Montoya

Jul 10, 2015

Your staff Carlos Roca was very courteous and friendly. I did not have to wait long about 40 minutes for an oil change. The only thing was that the service department did not bother to reset my oil for me to know how low the life of the oil is, not sure how to explain this. Other than this, Carlos is an excellent person to have there to greet the people. This was my first oil change (free) I have had my Explorer since December 28th, 2014.

Charles Smith

Jul 9, 2015

The staff is always very helpful at Mac Hiak Southway Ford. My recent visit to the Quick Lane for a replacement key was a great experience. I was pleased that the process was completed in half the time that I was prepared for. Dennis and his staff were great.

Antonio Duran

Jul 8, 2015

we alway feel welcome and ask us how we are doing.

Graciela Gonzalez

Jul 7, 2015

the technicians at the service center always do an efficient job.

Raul Vazquez

Jul 7, 2015

My experience was very good salesperson was very helpful and did every on the internet night before F150 was chosen and color Only one detail was forgotten Trailer hitch

Gabino Barrera

Jul 6, 2015

had oil change, tires rotated in a timely manner. Always ready to serve you!

Raymundo Luevanos

Jul 6, 2015

The repairs to the radio were great, but I also had a problem with a grommet missing on the rear passenger door. The service individual told me that I had to pay for one because Ford Motor would not pay for the part if you did not have something to turn in. Since the door had only been open but a couple of times, I went home and looked on the drive where I park and found it. The part showed that the nipple had not been properly installed, but was held on by the paste on the base. The service individual did not write up the problem and installed the old part.

Kathie

Jul 3, 2015

Brought my 2012 Focus in for repairs, couldn't resist purchasing my second Focus! Upgraded this time to the Platinum edition. Staff was very helpful. I will return and highly recommend the dealership.

Polly Toro

Jul 3, 2015

Jaime Herrera did an excellent job. He was available and knowledgeable about the Explorer, and he took the time to show me the website and how to navigate it.

Elida Quinones Ibarra

Jul 2, 2015

2014 focus.I went in for a oil change & the only thing was that I had wait for almost 2 hours, Besides that the staff was helpful.

Herlinda Morales

Jul 2, 2015

I was provided with excellent customer service and the right vehicle for my needs.

Sharon Pearce

Jul 1, 2015

It was a friendly experience. They explained everything to me in laymen's terms.

Yolanda Salinas

Jul 1, 2015

Great customer service very glad I pick Ford to be my car Maker and service provider :)

Marilyn Lopez

Jun 30, 2015

Staff was helpful and friendly but I'm not very enthused w/the Ford Explorer... wasn't my first choice.

David Ortega

Jun 29, 2015

We received frienly customer service when we purchased our 2015 Ford Explorer.

Richard Kroll

Jun 29, 2015

Angie and Southway Ford always take good care of my vehicle. It is great to be greated with a smile and a laugh. Have a Great Day!

Roberto Ramos

Jun 28, 2015

Great experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Billie Mclaughlin

Jun 27, 2015

Did not purchase a vehicle had service done on my SUV.

Diana Del Valle

Jun 26, 2015

The staff was helpful and told us ahead of time how long it was going to take to complete the oil change. The only thing they forgot to do is give us a copy of the things that the vehicle needed. In the past we have received a checklist of everything that was checked when doing an oil change. For example: battery - good, tires - need new ones, etc.

Tony Castano

Jun 23, 2015

ROBERT EDLEMAN WAS VERY PROFFESIONAL, HELPFULL IN EVERY ASPECT OF OUR EXPERIENCE.

John Colman

Jun 20, 2015

Great experience... Service was very timely ...got in and got out in one hour

Johnny Castilleja

Jun 20, 2015

2015 mustang, excellent service, and the staff was very courtesy and helpful.

M.Cortez

Jun 20, 2015

Tito was very helpful and attentive. He listened to what we wanted and helped us find the right car.

Dora Tovar

Jun 16, 2015

We took our Ford Taurus in for a recall repair. The people there attended to us promptly and thoroughly!!

Eugene Jimenez

Jun 16, 2015

I am very pleased with the up keep service provided by Ford on my 2014 Explorer. The waiting room area is clean and stocked with fresh coffee. The staff is friendly and helpful.

Martha Cruz

Jun 16, 2015

The staff was very helpful and kind. They assist everyone with their needs, no matter what the question is.

Micaela Chavarria

Jun 16, 2015

Purchased a new 2015 Ford Explorer. Went in to look and came out driving a new vehicle.

Edward Arguello

Jun 15, 2015

I bought my car through the usaa car buying service, and the salesman readily assisted me in doing so. They stuck to the usaa estimated sales price before taxes. I would definitely buy a car from the same salesman again. The only negative experience i had was in the financing room. There was way too much pressure to switch to security service, and i constantly had to repeat myself and refuse different offers. I shouldn't have to say no 5 times to move on with the transaction.

Maria Trevino

Jun 15, 2015

Went there on a Sunday afternoon. Looking at the 2015 mustang. After looking around for about 15-20minutes a gentleman came up and said he was a salesperson. We talked a little about the car and after he gave me his card. I came back Monday for a test drive and 30 minutes later was driving out with a yellow 2015 mustang. The salesperson was very helpful with answering all my questions. All in all a pleasant experience. No pressure whatsoever.

Esteban Zuniga

Jun 14, 2015

This is my fourth vehicle purchased from this dealership and I am very satisfied with the service provided by both the sales and services departments.

Priscilla Gonzales

Jun 14, 2015

Great Dealership! Over the top customer service! The process is long, maybe the dealership needs to have a snack bar or incorporate a Sandwhich shop. Otherwise it was a great experience.

Andrew Stoneberger

Jun 13, 2015

They made sure to take care of any problems I had.

Veronica Orosco

Jun 13, 2015

Yes we went to the dealership told out salesman what we wanted and he got it for us. Allen was very nice to us

Victor Lopez

Jun 13, 2015

Always a great job done. Very polite. Been servicing my trucks there for 6 years since we bought our first one there

Albert Espinoza

Jun 12, 2015

Service staff was courteous, I was offered coffee an popcorn while I waited for service.Edward Dove, Manager of Sales dept does a great service to your Ford Dealership!Will always recommend to everyone I know,Respectfully,Albert Espinoza

Chasity Rodriguez

Jun 12, 2015

The staff was very friendly and eager to help. Giving us updates when my card would be ready.

Georges Tchamdjou

Jun 12, 2015

I really appreciated the way the associate helped me find a car that will meet my needs and be close to my financial capabilities, and the way he sought into looking for a loaner for me.

Candice Venable

Jun 11, 2015

The staff was extraordinary. They were knowledgeable and gave us incredible service. Mando and Ruben had so much going on but they treated us like their first priority. They gave us an amazing experience from start to finish. This is our third purchase with Ford, and I see us coming back for years to come.

Margaret Farris

Jun 9, 2015

Purchased 2015 Fusion Hybrid. John Cranford led me through several vehicle options ranging from escape to fusions. This man clearly knows his products and helped me narrow choices. At the end of the day, I knew I would purchase a vehicle from this dealership-everyone I interacted with the day i was "shopping" seemed to enjoy working there. When we returned to make the purchase, John made sure we were still happy with our vehicle selection. Since then, we've exchanged messages to ensure satisfaction with our purchase. Also, with his personal vehicle, he showed a few tips with the SYNC system. I wish I had a couple of his business cards to hand out; when I pick up permanent tags, i'll see if he has any. Also, i forgot my Spurs basketball license plate holder on the trade-in; I texted him late that night and the next day he found our trade-in and removed the tag holder! How nice was that?! Surely, I will recommend Mac Haik's Southway Ford and especially John Cranford. He's a star for your company. Thanks for the op to share a very positive experience.Margaret Farris

Patricia Uresti

Jun 9, 2015

I already answered this. I don't understand why I have to do this

Dora Guerra

Jun 8, 2015

Great experience at Southway Ford, excellent customer attention and very friendly people.

Jonathan Stehling

Jun 8, 2015

Carlos exceeds all expectations, he's a great representative of what Southway stands for.

Paloma

Jun 8, 2015

Service associate was unwilling to research a previous service invoice in order to review warranty.

Rogelio Gomez

Jun 8, 2015

Your employee Mario Manchaca really went out of the way to please and he is definitely a difference maker and why i'll be conducting business with your dealership now and in the future.

George Morales

Jun 7, 2015

I went in for a routine oil change without an appointment and I was in and out in less than one hour.

Anthony Heino

Jun 5, 2015

Always good service, friendly staff, and they do the job right the first time.

John Northcut

Jun 5, 2015

John Vidauri is the only reason I do business with your dealership. He is awesome and i will follow him to whichever dealership he works at.

Juan Hernandez

Jun 5, 2015

Overall I think that the Ford team did a good job. However I would of liked the mechanic to show me exactly what he did to my vehicle. I have gone to other place where the have serviced another vehicle I had and the show me what they did to my vehicle and if they need to suggest anything else that needs repairs in the near future. Also after the service was completed I felt a little of hesitation in my vehicle and previously It did not have that.

Richard Ortegon

Jun 5, 2015

Fusion, very good, and the staff was very helpful and answered and question I had.

Elda Flores

Jun 2, 2015

We feel that our vehicles are well taken care of when we take them to this dealership. The service given, especially by the service agent, Carlos Rocca, is worth it to us.

Kellie Fernandez

Jun 1, 2015

Good customer service, very efficient, and quick service

Joel Moreno

May 29, 2015

Today it took two hrs to get oil changed. Manager told me beforehand it would take that long due to having limited employees

Terry Rodriguez

May 29, 2015

ford 150 - staff was very pleasant, politely over by quick lane, was there 1hr.

Jessica Guzman

May 28, 2015

My vehicle needed an oil change and the staff was very helpful and the service was excellent. I hope they continue the good work.

Jaime Castellano

May 26, 2015

Thank you for prompt, friendly service. My car was picked up by tow service within 30 minutes of my call. That was great in itself! I was provided with a rental car the next day. The parts and repairs were done within 7 days. Awesome service.

Raymundo Luevanos

May 26, 2015

Both your sales person Mr Kroll and finance person Ms Betello were wonderful.

Veronica Kraft

May 26, 2015

Carlos Roca always takes good care of us. We know the Mac Haik's does good honest work , they have our trust.

Barbara Houck

May 25, 2015

Great service and experience, best dealer in San antonio

Elodia Martinez

May 25, 2015

The staff was helpful i need to use the vehicle to how the repairs came out they called me with updates was satisfied

Jose Ybarra

May 23, 2015

Very knowledgeable and very courteous. My family are repeat customers. We have always been treated with respect and just like family.

Eddie Pastran

May 22, 2015

I purchased a Ford Fiesta ST. I absolutely love the car. My salesman John Cranford was a great help throughout the entire process. He's been following up with anything I might need.

Robert Smith

May 20, 2015

Very efficient, very fast. Jason the sales rep was very helpful.

Cynthia Perez

May 19, 2015

I loved everything about the service we received the day we went to purchase our new vehicle.

Ramon Olazaran Jr

May 19, 2015

the vehicle we had serviced was our 2015 ford explorer. it was only an oil change and the staff were helpful.

Gilbert Trevino

May 18, 2015

Jose was great. I told him the reason why i wanted to buy my mustang, as a tribute to my mom who recently passed away. It was her first car and i know she would have loved me getting it. He worked quickly to get me a good deal within my price range.

Jose Sanchez

May 18, 2015

Mr. Roca did an excellent job keeping me inform of what needed to be done to my truck

Maria Vasquez

May 16, 2015

Staff and the service was great will always go back ..

Anthony Arriola

May 15, 2015

focus. very good. wait time was short. the staff was knowledgeable of what was needed to be done.

Janie Cantu

May 15, 2015

The work performed my truck was exceptional....I drove out literally feeling like it was a new truck! I was not satisfied with the service I received when making my payment though. Staff member Angie seemed "bothered" that I was having to split my payments; I went in for an oil change and was not expecting the $450 bill I walked out with from your dealership. Perhaps your employee has readily available funds for her repairs, I did not so split it into two forms of payment. Then to add to her "distress", I asked that she apply my "service rewards" to my balance and to make sure I was being credited for my current service to my card....again, another "bother" because now she had to recalculate my new balance and print new paperwork. This was the first time I was assisted by this young woman and I certainly hope it will be my last time because friendliness and customer service are certainly not her strong points. I am accustomed to being assisted by Carlos and I always receive quality customer service from him. Bottom line, great service but poor rating for customer service.

Milas Williams

May 15, 2015

The first I called in the evening and customer service rep Robert answered.I came in next day and he remember me.he immediately took the responsibility to make sire I understood my vehicle and what was wrong. Very helpful. Good service.

Jose Olivares

May 14, 2015

Good service, attentive staff.Carlos Rocka - 10/10

Stephen Martin

May 14, 2015

I was very pleased on how helpful the everybody was there I purchased a focus st. It was one of the best experiences I have had at a dealer ship and I will continue to do buisness there. Also my salesman was top notch and knew his stuff. I recommend anybody and everybody to go here for the best price and service.

Betty Cruz

May 13, 2015

I would like to first of all thanks Carlos Roca for all he has done for me, in getting my truck running cool.Carlos is a very knowledgeable rep, professional, and knows his business.My truck was brought in with no ac running very hot air,and as i left,my gas peddle was stuck and i left my truck once again and all was good.I would recommend Carlos Roca,as a rep any time.

Axel Martinez

May 12, 2015

Excellent service and completed in a timely manner

Edgar Menchaca

May 12, 2015

As always, Carlos is helpful and courteous when I go to the quick lane. He always makes sure all my needs are met and very knowledgeable on any questions I might have.

Jose Aguilar

May 12, 2015

I'm very happy with my new fusion.this is the first time I actually enjoyed buying a car. The sales representative was helpful and not pushy.

Monica Hamilton

May 12, 2015

I enjoy taking my vehicle to the quick lanes service center, the staff is wonderful, professional and I always feel like a respected customer.

Trina Kensinger

May 12, 2015

Your service department was exceptional. Very professional and they listened. We have used another dealership for 30 years and the last two times our car was in for service they were unprofessional and over charged. I spoke with the weekend service manager at this dealership about the problems. I was suppose to have a call back on Monday from the actual Service Manager and didn't. When I called back and asked for him he was nowhere to be found. I never received a call back. We will never go back to them.

Larry Keller

May 11, 2015

Carlos gave great advice and assistance in making decisions concerning the service needed on my 2012 Explorer. The service was a bit extensive and I was offered a shuttle ride home. The advice offered also assisted me in making financial decisions concerning the needs of my vehicle.

Elisa Villarreal

May 7, 2015

It feels good to be recognized as a regular Ford customer by name. I have been a Ford customer for over thirty years and never dissapointted. I have dealt with Carlos and he is awesome always courteous and never too busy customers.Thank you Ford for having loyal service employees like him.That is why I keep on coming back to Ford especially for having our favorite sales man Mario Menchaca he is also awesome with Carlos Roca.Thank you.Elisa Villarreal

Elizabeth Martinez

May 7, 2015

The staff was quick and helpful to meet my needs. They went above and beyond to help out with locating a color of vehicle.

Judy Feuge

May 7, 2015

Service seemed spot on but it was two ( HOURS ) for your service adviser to get around to looking at our vehicle while we got sit outside waiting, its as though our time on a business day means nothing. You need more help at your service departments front desk to help customers when they come in so they can be told that yes you now will have to leave the vehicle here a few days.

Lindy Hall

May 7, 2015

I purchased a 2015 Ford Escape SE. My sales person was Jon Vidaure and he did a wonderful job of assisting me with my purchase and the issues with my previous purchase. I had purchased a 2012 Ford Escape from Southway Ford in 2011 and had nothing but problems from the start with that vehicle. I am a single mother, an investigator for DFPS and need a reliable vehicle. Mr. Vidaure helped see that I was treated fairly with my trade in and ensured I received a fair price on my new purchase. And becaseu I received such a fair deal my parents who both own fords have ensured their next purchased will be through Mr. Vidaure at Southway Ford. Thank you, Lindy Hall

Richard Webb

May 7, 2015

Carlos is who I will go to for all future MX scheduling. He's extremely professional and very courteous.

Andrea Gonzales

May 5, 2015

I purchased a 2010 mercury mariner. The service was great and answered all my questions. The sales Representative Ruben moriera was great and still till this day, if I have any questions or concerns he tries to get me the help and answers I need the best way he can. He doesn't give me the run around and gets back to me right at away. You have a great sales person working for you. Thank you.

Carolina Vasquez

May 5, 2015

Roland our sales person did an excellent job with both our purchases. we always feel that he has our best interests when purchasing vehicles. this will be our 5 purchase with roland

Richard Martinez

May 5, 2015

Great service no complaints, great staffing. I have getting my cars serviced here for years

Robert Cortez

May 5, 2015

The service was great and my car runs perfect. Thanks to the quick lane at southway ford

Rodney Rollins

May 5, 2015

I have not had a bad experience yet & I have purchased & leased several vehicles from MHSWF.

Ivan Valentin

May 4, 2015

Ford F-150 Platinum. Great prompt service and staff

Mary Rodriguez

May 4, 2015

Ford Escape 2012 Staff very helpful and friendly; I have confidence that the service department will take good care of my vehicle and will recommend services needed to keep my vehicle in tip top shape. Car problems can be very stressful; therefore I feel fortunate that MH will take care of vehicle quickly and efficiently.

Dolores Delgado

May 3, 2015

2014 Focus I don't like the transmission I have taken it in twice

Guadalupe Hilario

May 1, 2015

The service was awesome here. Jason was an awesome salesman. I git a veichle I wanted.

Adolfo Riojas

Apr 28, 2015

I believe that the sales person was very informative and knowledgeable and very professional. Great doing business with you.

Gary Martinez

Apr 28, 2015

Great experience. All Staff was very helpful with answering all my questions.

Joe Gonzales

Apr 28, 2015

I was completely satisfied that the repairs were done in a timely manner; sooner than expected actually.

Victor Loza

Apr 28, 2015

I had several things that needed attention on my truck. Although they were very busy they were profession and kept me posted on my truck.

Christopher Martinez

Apr 21, 2015

The customer service was very good, the timing was a bit longer than what was said for the oil change. Other than that everything was good.

Donald Leaver

Apr 21, 2015

Had a recall on my brand new vehicle. The issue was taken care of promptly

Fernando Santillan

Apr 21, 2015

friendly, courteous and the best part no haggling, they did what they said they were going to do.

Nicholas Soriano

Apr 18, 2015

2015 Ford Explorer was purchased and it was the best new vehicle purchase I have been apart of.

Desiree Vasquez

Apr 17, 2015

I bought a used 2013 ford focus from a different car lot. Had it only three weeks and transmission started overheating. I was so scared being a first time buyer and knowing this salesperson was not gonna be helpful. So decided to call the ford dealership and gave me option that were reasonable. So took it in to get it looked at and they fixed the problem to the transmission. I didnt even know the car had warranty, so i didnt have to pay a penny which of course anybody would be thankful for. I dont remeber his last name but thank you to rick in services for all the help.

Jessica Martinez

Apr 16, 2015

The South Way Ford service was quick and efficient.

Gary Smoot

Apr 15, 2015

Richard Trevino is very professional and keeps you posted on the service status.

Josefa Zamora

Apr 15, 2015

TITO HAS BEEN OUR SALES PERSON FOR YEARS ALWAYS DOES A GREAT JOB.

Russell Ramey

Apr 15, 2015

I was surprised to see that the tires had been rotated. Thought I would have to do that myself. Good Job!

Patricia Sanchez

Apr 14, 2015

Mr. Carlos Roca was very helpful he always goes the extra mile to give the customers an excellent service.

Dario Guerra

Apr 11, 2015

Bought our 2014 Ford Fusion at your dealership in August and we love it. Service is always top notch

Alex Huron

Apr 9, 2015

Awesome customer service,the most pleasant and gracious sales person Robert Edelman ,great job ,Robert.

Weldon Speer

Apr 9, 2015

Angie gave me some pointers on how to make setting up service easier. She suggested some items that I might look at on my next oil change, such as radiator flush and transmission fluid change. She did not pressure me to have these items done which is a big plus for me.

BKFarmer

Apr 8, 2015

Went above and beyond, just service. Have truck that say over a couple of weeks and a couple of squirrels decided to throw a party and chewed up a lot of writing including into the cab. Well the great team here did an awesome job fixing the damaged on time and on budget.

Raul Vanegas

Apr 8, 2015

My experience at Southway Ford has been good. Any problems I had were looked at.

Blanca Flores

Apr 7, 2015

It was a painless experience, from the test drive to the signing of paperwork. I would definitely go back and purchase another vehicle.

EDDIE

Apr 7, 2015

Great people! Overall great experience, and the cofee machine makes a great cup of joe!

James Haywood

Apr 7, 2015

Arrived in the morning met with your service technician Carlos who is always courteous friendly and knowledgeable told him I needed an oil change after the oil change Carlos recommend I get my fuel injectors serviced at 15,000 miles I took his advice and thank him My entire visit only took an hour

Jose Deluna

Apr 7, 2015

I am always looking for a reliable truck for work.The Xlt is prefect.The service was excellent.

Raul Correa

Apr 7, 2015

It was a great experience. Went there with my wife and Ruben took care of both of us very well. We were both amazed at the level of customer service we received. Very knowledgeable and patient enough to listen to what we were in search for. The finance department was also very instrutive as we weren't aware of the lack of coverage in standard warranty. He was very cordial and willing to meet us were he could. Even the car detailing team did an awsome job, taking a used car and making it look pretty brand new. Couldn't even tell a difference. I would definitely refer everyone to your car dealership and we are very thankful to everyone who took care of us there.

Roxanne Aldana

Apr 7, 2015

Excellent customer service!!! Everyone was very professional, helpful and considerate. Had my daughter there and they put on q Disney movie. They are akk amazing.

Gale Mccombs

Apr 6, 2015

Everyone was friendly and ready to help in any way

Charles Shuffield

Apr 4, 2015

I came in with a flat tire. Carlos Roca helped me as he has in the past, and provided excellent service. He also noted I was due for an oil change even though I was planning to return in a couple of weeks to have that done (the mileage was 400 or so miles short of the last oil change reading so I thought I wouldn't be able to have it done then). The tire was repaired without having to purchase a new one, or two. I was very happy with both the service and the result.

Eldon Hansen

Apr 3, 2015

I live right next to Jordan, but I still make the trip to y'all for the great service.

Robert Floyd

Apr 3, 2015

I drove past four Ford dealers to reach Southway Ford for the needed service. I had made an appointment for a Friday, but because of some changes in my work schedule, my wife and I took the 150 to SWFord Thursday evening. Richard took care of us as if we had an appointment Thursday. Richard called several times to let us know the status of the repairs. He also, suggested we might talk to our insurance company, as he felt they would pay for part of the repairs -- which they did. Richard always had time to chat as he provide the different updates. when we picked up the 150, he had the mechanic stop by and discuss what was found and how to make sure we did not have the problem again. all of my vechile work is accomplished by SA Ford and is over 75 miles from my home. well worth the drive. When I have a need to a new vehicle, I call my salesman, Gary, tell him what I am looking for, Gary finds what I want and sets up a time for us to stop by and close the deal. Just cannot say enough about our relationship with SouthWay Ford.

Kane Watson

Apr 2, 2015

Thank you for all your help. Great service. Everything involved was handled fast and professionally.

Lori Wilson-rheaume

Apr 2, 2015

I bought a 2015 GT Mustang and I love it. I had a 2013 that I bought from John Vidare and I loved his service and the experience on my 2013 mustang so I came back to him to purchase another one. I will recommend John to all my friends and as well as your dealership. I will be back in a couple of years to purchase another vehicle from John.

Ralph Moralez

Apr 2, 2015

Purchased a 2015 F150 Supercrew, Roman my dealer was exceptional the first time I stopped by to search for the truck it was a very cold windy and misty evening but I still wanted to search and Roman and I were all over the lot until the cold took it's toll I did return on a better day and did find my truck (yes).

George Morales

Apr 1, 2015

Carlos greets me by name. Everytime I have visited the service department, I have always been treated with courtesy by Carlos, Richard, and Mauricio. The service is always timely.I am very happy with your staff.

Joseph Kulhanek

Apr 1, 2015

The staff was extremely helpful. The technician was able answer my questions.

Jose Araujo Delgado

Mar 27, 2015

I went in with a 2009 ford paying on a interest of 18% and was able to walk out with a brand new 2014 will less than half a percentage that I was paying.based on my experience I will be sending friends and family because my dealer was intrested in me and my wants not just another number or notch on the belt

Diana Rodriguez

Mar 25, 2015

It's always an easy friendly experience going to make a purchase at sothway. We have an excellent sales rep. Enjoying our 2015 explorer.

Billie Mclaughlin

Mar 24, 2015

Do not know the system of how vechiles are taken in to the service bays. I watch and seen vechile with a higher tag number go in ahead of my vechile. I think tag number 618 and 619 should hhave beenahead of 620 which was parked in line behind the two others. Feel like I was pushed back couple vechil for someone to take care of a friend.

Emilio Arcos

Mar 24, 2015

Had my truck serviced, had been sitting for months, Robert my service advisor was great, explained everything to me. Truck is running great! just wished price was lower, but hey I have my truck back on the road. Overall great experience.

Joseph

Mar 24, 2015

Of course it's your typical dealership where all the salesmen wait out front like vultures again that's to be expected..but they were friendly.

Ruben Flores

Mar 23, 2015

Service was very good. Carlos Rocca was very helpful and always treats his customers fairly and professionally. We are very satisfied.

Lillie Conner

Mar 19, 2015

I scheduled an oil change (first one) and I was in and out of there quickly. The staff was friendly and efficient.

Rudolph Gonzales

Mar 19, 2015

I had my first 350 in for scheduled service. I was treated respectfully and tended to promptly. I was in and out of the shop within 2 hours. I was pleased with the service. Thanks.

Santiago Garza

Mar 19, 2015

I got a 2014 f 150 lariat And was very happy with the help got from the staff there.I know that a salesman is job is to sell cars but when I'm there they don't make me feel like just another customer. the people there were very helpful very knowledgeable and very friendly and willing to do whatever it takes to help me out And get me into the vehicle I wanted. I have already bought 3 trucks in on the past and will continue to go there is long as your continued to provide the same experience. keep up the good work

Barbara Haley

Mar 18, 2015

Everything was done in a professional manner Staff was very helpful and accommodating

Ruben Hernandez

Mar 18, 2015

My second experience at the dealership was fantastic. The service was great, quick and easy. My salesman took very good care of us and met our expectations the second time around. The entire dealership was friendly and my family and I will return for our next purchase. Good job Southway Ford!

Ural Green

Mar 18, 2015

I have purchased or leased my last nine vehicles from this dealership plus all the maintenance and all associations has been outstanding.

Maricela Espericueta

Mar 17, 2015

Everybody was nice and attentive. The service was quick. We didn't have to spend a lot of time there.

Samuel Mckinney

Mar 17, 2015

2011 Ford Ranger was serviced here and has been ever since I purchased it, the service and staff here has always been friendly and excellent.

Gennifer Molina

Mar 16, 2015

Always done right and fast very helpful. Costumer service is friendly.

Gerardo Sanchez

Mar 16, 2015

I purchased a 2015 Explorer and Jamie was an excellent salesman from beginning to end and I'm very pleased thanks Southway

Joni Love

Mar 16, 2015

I had a great experience with Jason Bazan. Very professional and really took into consideration my needs. I purchased a 2015 Ford Escape

Martha Garcia

Mar 16, 2015

On question 2 recommend to family or friends. I did, my daughter and son-in-law purchased a 2014 expedition in August 2013. i purchased mine in June of 2013. 2013 Fusion, The service was great. The staff is really nice, friendly and alway very pleasant. The waiting room is alway very clean.

Sam Torres

Mar 16, 2015

the service engine indicator came on my 2010 ford expedition. I took it in at 8:00 a.m. and the vehicle was ready by 2:00 p.m. Staff kept me informed during the process and I was very satisfied with the service.

Alfonso Tobias

Mar 12, 2015

Service department took great care of my mustang. Went in for oil change and state inspection, was surprised that it was quicker than I thought it would be. Great job.

Matthew

Mar 11, 2015

This was a excellent purchase for us. No one was pushy or tried making us get things we did not ask for. Got us in the price range the very first time. Excellent sales people.

Roberto Perez

Mar 11, 2015

Paid for 'The Works' which included tire rotation. When my family and i went to get into our vehicle, i noticed that my tires weren't rotated. I know this because my front two tires are Continental brand and the rear tires are Goodrich. We all had to go back and wait an additional 30 minutes.

Ronald Saenz

Mar 11, 2015

I have purchased 7 Fords in the last 15 years. I anticipate a Ford F150 or F250 soon. I am all about the Ford products and Mac Hailk's effort to resolve the few issues I have had throughout the years.

Pedro Rangel

Mar 10, 2015

The service was great and so was the timing . I'll keep bring my truck back

Suehil Valadez

Mar 10, 2015

Joey Navarro was very helpful and put his time in getting us exactly what we wanted, we will definitely recommend his service to friends and family... thank you...

Mary Navarez

Mar 9, 2015

Purchased a 2015 Ford Explorer. The service was excellent,he was able to answer all our questions.We would definitely come back and recommend to our friends and family.

Miguel Castillo

Mar 9, 2015

Great dependable service and the price was right too.Thanks.

Yvonne Ramirez

Mar 9, 2015

I advised your service tech of what service I wanted performed and it was done.

Irma Mares

Mar 5, 2015

James did a great job explains the differences on the different packages they come with. I have bought lots of cars from y'all and love doing business with your dealership.

Donald Nelson

Mar 4, 2015

I am a Ford Customer through and through and Gary King and his way of making you feel like family is the reason my family and I will always own Ford Vehicles. Thanks again Gary for all the help and as always going above and beyond to make sure I was happy with New F150.

Edna Cain

Mar 4, 2015

nothing to really tell. service was quick. and attendants were friendly

Elaine Jordan

Mar 4, 2015

Carlos was very helpful and knowledgeable. He made sure all my questions were answered and made sure my wait was comfortable

Pedro Esquivel

Mar 3, 2015

Well as my expedition was being service I took my son-in-law to look at trucks, since it's truck month, and he bought a truck. My service adviser was Rick and he was very helpful! Also the sales persons were Andy & Rocky! Also very helpful! We were there from 8 am till about 2:30 pm and they were attendive to us since my son-in-law is partly blind and has cancer. Again thanks to all this people that made our stay there at Southway Ford very comfortable. My son-in-law bought an F-150 and my expedition was getting the A/C and heater fixed. It wasn't blowing any air in the rear and I could only use it in front on max.

Robert Floyd

Mar 3, 2015

as always, your folks were extremely professional -- got in and out very quickly

Lionel Castillo

Mar 2, 2015

Service was excellent as always!!!!!!!!!!!!!!!!!!!!

Mark Schulze

Mar 2, 2015

My sales Rep Jason is great, I have him twice and he has always done an outstanding job.

Raymond Cruz

Mar 2, 2015

I like taking my truck to Ford one because I bought it there and because the people are very nice and I can trust them with my truck that there going to do what needs I will keep taking it there for as long I owned it. Thank you very much maria l. Cruz

Veronica R. Abrego

Mar 2, 2015

Can't seem to find squeaking problem with my brakes an truck about to die out on me again.

James Womack

Feb 27, 2015

In the many years since I first started purchasing my cars from Southway Ford (back when you were on SW Military Dr.) I have been very pleased with the service and commitment that I have received from Southway.

Gualberto Castro

Feb 25, 2015

Great experience. Salesperson was very helpful and patient. Outstanding job

Cindy Plant

Feb 23, 2015

Brought my vehicle in for service and I received Excellent service and am always impressed with their professionalism. Would not take my vehicles anywhere else.

Obdulia Gonzalez

Feb 22, 2015

Our experience at the dealership was great. We left our FORD Focus over night due to a recall on it. My mother got dropped off by the service van at the dealership. Thank you for that. They called us the next morning that it was ready for pick up. Overall it was a great experience.

Mary Rodriguez

Feb 20, 2015

Ford Escape 2012...excellent service; courteous employees

Gloria Sanchez

Feb 19, 2015

Staff was attentive and friendly. Service with a smile.

Richard Castillo

Feb 19, 2015

2015 Explorer XLT .The service was excellent . Well the staff was very helpful from the minute you walk in the place.

Desiree Morillos

Feb 18, 2015

we purchased a 2015 Ford Focus & we had Victor Rubio helping us.. We've gone to him a few times now & he is just the best! All the questions we had he answered & took his time with us (: The only down side to this experience was having to deal with the finance rep.. He was friendly at first and then not so friendly..

Richard Grant

Feb 17, 2015

I bought the 2015 Ford Mustang and 2014 f150 I absolutely love them .the whole experience was awesome thanks to our salesmen Andy Ramos he made the whole car buying experience exciting and wonderful I would recommend him and ford to everyone.

Gina Wallace

Feb 16, 2015

Had the state inspection done. The staff was friendly and the service was fast.

Rachel Bird

Feb 16, 2015

It took longer to make the repairs than I would have liked, due to many customers before me and a part that needed to be ordered. However, the customer service representative kept me informed and expedited delivery of the part. Fortunately, I was able to utilize another vehicle while repairs were underway, so the inconvenience was minimal. The problem requiring repairs seems to be solved and I've had no problems since I picked up the car. Happy to have the car up and running in good shape again.

Robert Galindo

Feb 14, 2015

We my wife and I had a very good experiance Tito and Joe both were very well informed ,very patient and made sure we had a through explanation to every question asked ... my thanks to Southway Ford

Diane Vallejo

Feb 12, 2015

Ruben Moreira was very helpful. Only the process took too long, but all the staff was attentive.

Manuel Casillas

Feb 12, 2015

We took two trucks in to have the oil changed in both of them,,we were in and out of the service bay in 45 minutes,,,The staff there has it down to a science,,being very helpful very professional

Steven Cohrs

Feb 11, 2015

Dan always makes sure the service on my truck is done promptly and professionaly. Then inspects it when it's done.

Dagoberto Castro

Feb 10, 2015

We purchased a 2015 Ford Taurus, we love the car, it runs very smooth and looks sleek. The service was excellent, the staff was very friendly and helpful. The salesperson Mario Menchaca helped us out with our situation and we will forever be grateful!

Jose Ybarra

Feb 10, 2015

Very knowledgeable and courteous staff and services team

Doris Anders

Feb 9, 2015

Without an appointment, I drove my Fusion to the fast lane at Mike Haik's dealership for an oil change. Carlos, the manager, greeted me with a big smile (as usual), and got me signed in for the oil change. The technician did the courtesy check, and Carlos checked the computer file and found that it was overdue for maintenance. I agreed to the maintenance, which was completed in about an hour. I appreciate the computer record, and Carlos is always very helpful. I have already recommended Haik's as the best place to buy a Ford and to have it serviced.Thank you!

Rosa Garcia

Feb 8, 2015

Brought our F-150 for oil change and tire rotation, we were in and out in 1 hour. That is why we go to you from Laredo. Everyone very friendly. Thanks

Ricardo Contreras

Feb 5, 2015

Everything was great. Look forward to getting my Truck serviced there again.

J. Williams

Feb 4, 2015

I bring both of my Fords to this dealership for service. Main reason is the quality of care i receive from the quick lane staff.

Javier Delossantos

Feb 4, 2015

I bought a f150 stx sport. The service was great and the staff were kind and helpful.

Ricky Marroquin

Feb 4, 2015

Anthony Martinez did an excellent job and was very professional. I will never buy a car from another dealership as long as Southway Ford is open.

Earnest Houston

Feb 3, 2015

Have bought two F150s for your dealership and have had both serviced there. Staff is great and will do business again.

George Graham

Feb 3, 2015

Carlos at the Quick Service lane has always been very helpful and courteous.

Henry Seay

Jan 31, 2015

As always, it was great. You have an outstanding organization.

Isidro Medina

Jan 31, 2015

I took my f150 in for service through the quick lane. They did a good job and let me know of additional work that was recommended. They weren't pushy about my options and left totally up to me. The work was done in a reasonable amount of time. I have no complaints, the truck has not given me any problems since I bought new.

J. Castillo

Jan 29, 2015

We experienced a quick no-hassal sale. We received a great deal and never felt pressured.

Jose Valentin

Jan 29, 2015

This is the 6 vehicle that that me and 2 of my sons have purchase from Southway Ford. We are very happy with the deals we get and the service and courtesy that we get. Over the years we have purchase more than 13 Ford vehicles.

Federico Villarreal

Jan 28, 2015

I purchased a 2015 Ford Fiesta 4dr sedan. The price was lower than other dealers. The buying experience was great, all our expectations were met, as the vehicle was the one my son wanted. Joe Riojas, the salesman, was very helpful, knowledgeable, and explained all the vehicle features to our satisfaction. He is a credit to Haik Southway Ford.

Alden Peterson

Jan 27, 2015

We purchased a 2013 Ford F350 Crew Cab Platinum Edition. The staff R. Flores, J. Navarro, D. Sanchez were all very helpful and we were treated with the utmost respect and professionalism during every step of the purchase. There also were other members of the staff that made sure that during our wait we were being well taken care of to include providing water and making sure we knew exactly what was taking place and updates as the proper paper-work was being processed.

Anthony Butcher

Jan 27, 2015

THE MGR WAS GREAT DAN ! MADE SURE THAT ALL OUR CONCERNS WERE TAKEN CARE OF. WE ARE GLADE THEIR ARE PEOPLE THAT CARE AND LIKE THEIR JOB !! NOT LIKE THE OTHER DEALERS

Cynthia Gross

Jan 27, 2015

We purchased a 2014 Ford Edge SEL. We spent a lot of time looking at all our options and ended up with internet purchase. The process was simple and the team we worked with were outstanding. We told them what we would need in order to purchase with them and they worked to meet those requirements. Easiest car purchase we've experienced and we will be back.

Wm. Spurlock

Jan 26, 2015

Rick Medina is a excellent person to work with for service. He is improving my opinion of Mac Haik Southway Ford dealership. I had a very bad experience with purchasing this vehicle with the sales person. Thanks to Rick and several other persons that work there I'm starting to believe that there is just one bad apple and not the whole dealership.

Ann Bivens-Bullock

Jan 25, 2015

Initial appointment was great. I knew before I went in exactly what I wanted. Met with Robert, told him what I wanted and closed the deal in a very short period of time. Picked the car up four days later (at my request). The car had been detailed and was sitting out front ready to go when I drove up to the lot. Everything I asked to be done was done. Thanks to Robert Robert was referred to us by our son & daughter-in-law who had just purchased 3 vehicles from him within the last month.

Jeffrey Sanchez

Jan 23, 2015

f 150 STX 2 door the service you provided was exellent your sales man we're excellent he explained all the features on the truck and if I had any concerns to call them back and and when we went to talk to the financial advisor he explained everything thoroughly and was very good thank you.

Cindy Plant

Jan 22, 2015

I purchased a 2015 Ford Fusion and I love it!! The sales rep. Robert Elderman was EXCELLENT! He made the purchase simple and easy.

Debbie Sandoval

Jan 21, 2015

The man that helped me. I trust him and will keep going back to him as long as he stays there.... And will tell my family and friends about how great things were

Mark Costello

Jan 19, 2015

Outstanding service as always! Quick!! Professional and caring of their customers.

Gary Belnap

Jan 16, 2015

The service on my F150 was great as always. Service Advisor Carlos Roca has been my go to man for all my trucks and there has been several since I get a new one every three (3) years or under 30,000 miles. I really like the "Quick Lane" and the whole team.

Janie Perez

Jan 15, 2015

Had a great experience and would recommend you to my family and friends.I am looking to buy an SUV some time in the near future.

Richard Acosta

Jan 15, 2015

this is the fourth car i purchased from south way ford. i all certainly be back. jason from internet sales was outstanding!

Richard Acosta

Jan 14, 2015

had a wonderful experience . Jason was an outstanding salesman I'd buy another car from him any day! My new fusion is awesome

Geronimo

Jan 11, 2015

Everyone was very helpful and made our experience good.

Elenora Gonzalez

Jan 9, 2015

Sport Trac in for repair. Truck was not looked at for 2 days.

Juan Navarro

Jan 7, 2015

Regular oil change with promotion coupon from online.

Ross Danna

Jan 7, 2015

The young salesman named Miguel Carvajal immediately made clear our complete satisfactionwas his primary goal,even if we made no purchase.Good technique because my wife has no tolerance for a pushy salesman.He was poised and professional.Later found out he wasnew to Southway Ford. They must have trained him well or he's just a natural.Later met his mgr.Joe Gonzalez ,Very Pro No pressure attitude.We werejust window shopping so to speak,but liked the experience of no pressure window shoppingenough to say let's buy it.Southway Ford seems to be a Top Notch Organization.

Rodolfo Lopez

Jan 6, 2015

Ford pickup. Service was excellent. The salesman gave use outstanding service and great information on the truck we were buying. We were very pleased with the vehicle that we were able to buy because it met our expectations.

John James

Jan 5, 2015

We bought a Ford 150 - 2015. Beautiful King Ranch truck.

Josephus Pope

Jan 5, 2015

I appreciate the Sales Manager, Joey, offering me to test drive the vehicle for the day. It helped close the deal...

Maria Gomez

Jan 3, 2015

I was pleased with what was done to take care of my Mustang running due to that being my way of transportation to work

Michael Perez

Jan 2, 2015

Purchased a pre-owned certified 2012 Ford Flex. Jose Ortiz gave us great service during this purchase. All those whom we came in contact with during this purchase were friendly and helpful. I would definitely purchase another vehicle from Mac Haik's Southway Ford.

Jonathan Robles

Jan 1, 2015

I bought a new 2015 Ford Explorer and the service of the salesman and Mac Haiks dealership was very helpful with everything. Thanks

Rosalinda

Dec 30, 2014

The staff was friendly, the wait was short, enjoyed the free coffee, car runs Great!Thanks.

Andrea

Dec 29, 2014

Purchased a Ford Focus SE for my niece for college. She was thrilled to be in a car that offers some great safety features.I was pleased with Mario (salesperson) who went out of his way to get us a good deal that was affordable and would work for us. Great job!

Catherine Gonzales

Dec 24, 2014

Good service no long wait. Waiting area is roomy and very comfortable.

Priscilla Yates

Dec 23, 2014

Anthony was extremely helpful ever step of the way

Cecilio Rodriguez

Dec 22, 2014

did not get a check list if they still have them , it felt like it was rushed , like the service but when it comes to our Fusion i like them check everything out and know what to look forward too, i know they are not that old but still like to know everything is good and if any recalls etc agai the servcie was great thanks again

William Fowler

Dec 19, 2014

I purchased my 2004 F150 from Southway Ford and have had most all of my maintenance done there. All of my experiences there have been taken care of by Carlos or Dennis and have been dealth with in a timely and professionally manner.

Emilia Martinez

Dec 18, 2014

Servoce is great but coffee machine does not work have to walt to new cars lobby

Felipe Bautista

Dec 18, 2014

We went in with a problem and left with a solution thanks to Ford. We now have a 2015 Ford Fusion that we are very satisfied with,thanks to our salesman Rocky. Staff was very helpful aswell

Theresa Haywood

Dec 17, 2014

I like coming to the dealership because I get to see Mario Menchaca, my very dear friend.

Jrod

Dec 16, 2014

I only take my vehicle's to Southway Ford for service. Great team and knows how to take care of the customers!

Michael Cowey

Dec 15, 2014

I purchased a 2014 Ford Focus. Del Ryan was extremely helpful and very nice. Great customer service from this young man!

Michael Idar

Dec 11, 2014

2015 Ford ExplorerService: Great and helpfulStaff: Great and knowledgeable

Ronald Lagrone

Dec 9, 2014

Carlos in Customer Service is the only one I go to for assistance because he is so helpful and kind.Thanks again

Rudolfo Delacruz

Dec 9, 2014

Very professional people and very good service I will recommend this place to my friends and family

Maria Gonzalez

Dec 6, 2014

I purchased a 2014 F150. The whole experience was very friendly and helpful and fast. My family has been purchasing vehicles from this dealership for about 25 years and we always return when it's time for our vehicle. Very satisfied.

Steven Heiser

Dec 4, 2014

We bought a 2015 Ford Mustang GT The salesman John he was wonderful had a lot of knowledge about the car he let us do what we wanted around the car looking at it and was very knowledgeable about the details on the car all of the staff was very very useful and helpful they made us feel very comfortable why buying the car yes I will be sending friends and family to buy cars and I will be back to my next car

Adela Pena

Dec 3, 2014

I purchase A F 350 and service was very good and staff is very professional Thank .

Andrea Correa

Dec 3, 2014

Had my vehicle serviced for 30k mileage and was there from 7:30am, and was ready to go by 10:30am. It was a little wait, but I trust that my vehicle was worked on by the place where I purchased my vehicle, it gives me peace of mind to know that it's being cared for with the best of my interest at heart.

Enrique Mesemberg

Dec 2, 2014

Yes, your staff was most helpful. They answered every question we had.

James Bressi

Dec 2, 2014

I wouldn't buy anywhere but Southway Ford they have the best price in town

Annette Reus

Nov 27, 2014

AFTER DRIVING MY BRAND NEW 1996 MERCURY COUGAR SAN ANTONIO PACKAGE FOR 18 YEARS IT WAS GOING TO TAKE A SPECIAL SALES ASSOCIATE TO BE PATIENT, EASY TO RELATE TO AND MOST OF ALL GAIN MY CONFIDENCE IN MAKING MY CHOICE TO DRIVE AWAY TRADING IN THE LOVE OF MY LIFE FOR A 2014 FORD FOCUS. THANK YOU ANDRESS IRIZARRY WE LOOK FORWARD TO OUR JOURNEY OF FRIENDSHIP . IT WILL BE VERY EASY TO RECCOMMEND YOU ANDRESS AND SO WAY FORD TO FRIENDS AND RELATIVES FEEL OUR HUGS ANNETTE REUS AND MY PRECIOUS HUSBAND OF 59 YEARS ED REUS

Jose Perez

Nov 26, 2014

the sales man was very professional and had a great sence of humor he really went out of hes way to help us find the right truck that's the kind of people I like dealing with our first time buying a truck from this place ,will go back again in time to buy a new truck had lots of trucks to choose from

Esperanza Moreno

Nov 20, 2014

I took my 2014 Ford Taurus for service and an oil change I am happy with my purchase and have never had a bad experience with your dealership this is the fifth vehicle we purchase as a family

Sam Torres

Nov 18, 2014

As always, I am very satisfied with the services that are provided to me. I love that I am always kept informed of the progress my vehicle is at.I trust the workmanship the dealership provides.

Ivan Valentin

Nov 12, 2014

Great customer service. My favorite dealership when buying or taking my truck for service.

Manuel Luna

Nov 11, 2014

Keep up the Good work and the great people that make the different.

Ricardo Espindola

Nov 11, 2014

Had a good experience purchasing my new truck. Love my new FX4 F150 and has everything I was looking for in a truck.

Della Lopez

Nov 10, 2014

Since I purchased my 2012 Ford Fusion in August of 2013 I am very satisfied with that certified pre-own vehicle. I am particularly happy that Ford sends me notices that an oil change will soon be due etc. Employees of the parts and service departments demonstrate exemplary customer service. I want to name Ms. Angela in the Quick lane department for helping me during my last visit to get my car services. I have signed up via my e-mail to receive discounts and other products for my 2012 Ford Fusion in the future. Thank you for great service!

Anne Smith

Nov 7, 2014

Everything went well as always. Thanks for such good service.

Hector Hernandez

Nov 7, 2014

I was looking for a Ford FX 4 and have been looking for some time and I walked into the Southway Ford dealership. I walked in and went through the showroom and I walked out the side door. Being this is where the trucks were located. I had plenty of time to walk and look and was amazed at how many trucks were actually on the lot and available. Then I was approached by a salesman his name was Julian excellent excellent person. He asked me if I had been helped and I replied no not just yet but that was because of my choice but I knew the salesman wasn't easy to talk to you very professional and really hit it off right from the good afternoon. I hope that Julian will stick around as he had told me he had been with the company 10 years because when I'm looking for another vehicle I am going to see Julian. Outstanding service during financing in and out the shortest time I've ever had to deal with. Thank you very much for your time.

Emilio Bautista

Nov 6, 2014

you did a very good job with my car , great coffee

Laura Mata

Nov 5, 2014

Excellent customer service! Repeat customer here. I'll be back I'm sure!

Maria Santacruz

Nov 5, 2014

great service. cheerful and helpful staff. will return there for further service.took vehicle in for oil change

Monica Rivera

Nov 5, 2014

I purchased a 2015 Ford Fusion. Mac Hailk's Southway Ford provided great service. Gary King was very helpful he even took the time to show me the different feature of my car.

Victor Charo

Nov 5, 2014

I got to Southway Ford and it was later in the evening I was amazed in how helpful Mr. Lou was he still took us out for a test drive. I didn't think it would all work out because I was carrying some negative equity but Lou found a way and made it happen. Thank you from the Charo family.

Jose Ybarra

Nov 4, 2014

nothing further... very courteous and knowledgeable staff

Elizabeth Silva

Nov 2, 2014

2015 Ford Fusion Matt Ryan & LuThe service was excellent They were both very nice and helpful and answered any questions I had

Jacinto Martinez

Nov 1, 2014

Customer Service was great and i was in and out in no time.

Jack Howard

Oct 31, 2014

We purchased a 2014 Ford SVT Raptor. The entire experience was relaxed, low pressure, yet efficient., primarily due to our salesperson, Aaron. We would recommend Aaron and Southway to our friends looking to purchase a Ford vehicle. SincerelyJack Howard

Miguel Castillo

Oct 31, 2014

we took our Expedition in for an inspection of the vehicle sticker. Carlos reminded us that we did not need an inspection, rather, we did need a registration sticker. he has a great attitude and did not make us look like dummies.thanks for having him as one of your greatest assets.

Patricia Sanchez

Oct 30, 2014

Every time my car needs an oil change I take it to Mac Haik just because the service advisor Carlos Roca has an excellent customer service with all his customers. He's one of a kind

Frederico Luna

Sep 22, 2014

Very helpful staff member Mike Radino, keep me abreast on my vehicle maintenance progress and made my stay comfortable.

ED

Sep 20, 2014

We purchased a 2014 F-150. Our salesman and the other staff were very friendly. My only complaint is that the day we picked it up, all paperwork was completed the day before, we waited for 2 hours for the keys and vehicle to be given to us. That was frustrating. Overall the experience was a very pleasant one and we love our new truck.

Nicolas Camacho

Sep 11, 2014

I purchased a 2015 Ford Explorer and the salesman Rocky Sanchez was very helpful in our decision to purchase our second vehicle with your company. Both purchases were a good experience. I commend your valued salesman and employee. We will certainly recommend our friends and family. Thank you for a pleasant experience. All our concerns were addressed and we are totally satisfied with our vehicle.

Manuel D.

Sep 10, 2014

This was my third purchase from Southway and it's good to see that the facility and staff are as outstanding as always.The sales staff was very friendly and helpful.

Manuel Luna

Sep 10, 2014

The whole crew rocks and i feel like part of the Ford family.

Celia Aguilera

Sep 5, 2014

Had my first oil change on my brand new 2014 Ford pickup. I didn't make a appointment so it was a two hour waiting period. Other than having to wait two long hours, I was satisfied.

David Parker

Aug 30, 2014

The wait was over 2hrs just to change oil. I went on a Wednesday in the morning. The staff was good just a long wait.

Donald Holzworth

Aug 30, 2014

Truck runs better now.

Gabriel Morin

Aug 30, 2014

We have purchased our last 3 new vehicles from Mac Haik. Our salesman Gary King has taken great care of us and my wife and I look forward to a long and happy relationship with your dealership.

Anita Olivarri

Aug 28, 2014

Dropped off my truck for a problem with my tires & Carlos took care of it. It was a little bit more than I wanted to pay but it was fixed.

Juries Seguin

Aug 28, 2014

I always ask for the same service adviser, Carlos . He has been there fore since I had previous car for years.

Victor Loza

Aug 28, 2014

The staff performed in a very professional manner and were very quick to service my truck.

Joe Mena

Aug 27, 2014

Service was great. Just took my vehicle in for a oil change. However I have taken it in the past for a noise it is making when I make a sharp turn to the right. And service tech was not able to duplicate. However the noise can still be heard.

Joe Rodriguez

Aug 27, 2014

keep up the good work

Margarito Pena

Aug 27, 2014

Just a oil change but it was fast and friendly

Mario Castillo

Aug 27, 2014

Had vehicle serviced. Staff was super. Mr.Roca is super.

Martha Lopez

Aug 27, 2014

carlos went thad extra mile in custermer service

Patrick Reynolds

Aug 27, 2014

F-150 King Ranch/ Very efficient and quick sales process , staff always friendly and helpful. This is my 7th vehicle purchase from this location (Southway) in the last 11 years. Tim Swan is the reason I continue to return, he introduced me to Southway and my sales process has always been positive. His understanding of customer urgency to receive a positive sales experience is also reflective the way the sales staff addresses customers needs. I have referred many customers to this location in the past and see no reason not to continue to do so.

Alice Tovar

Aug 26, 2014

The staff was friendly and helpful.

DC

Aug 26, 2014

The service is what I expected.

James Whary

Aug 26, 2014

It was a good experience. We had bought a Focus from one of your competitors and it was a terrible ordeal. Southway Ford did an excellent job.

Jose Delarosa

Aug 26, 2014

The staff was very helpful, good reception and very courteous.

Leonard Heline

Aug 26, 2014

Mr Butcher and Mr navarro did an outstanding job!

Ofelia Puente

Aug 26, 2014

Your staff is awesome very helpful.

Elaine Castillo

Aug 23, 2014

Excellent service department and sales staff. I have dealt with two other ford dealerships in SA. This my 4th ford. Will only deal with Southway ford where the sale is about the customer not the salesperson !!!

Frank Perusquia

Aug 23, 2014

reception was good, cashier was friendly.

Michael Webb

Aug 23, 2014

I always have very good experience at Southway Ford n San Antonio. I have a 05 Crown. The staff was fantastic.

Patricia Meredith

Aug 23, 2014

We purchased a 2014 Ford Focus ST. We did several weeks of research at multiple dealerships in San Antonio and the surrounding areas and ended up getting the best price at Southway Ford. The sales department (Martin and Rueben) were efficient and very knowledgeable. John in the finance department was informative but not overly aggressive! Overall, it was a pleasant buying experience and I highly recommend Southway Ford!

Brenda Cameron

Aug 22, 2014

The Quick Lane Assistant Manager, Carlos Roca, is always professional and informative. He has a demeanor that is always inviting and treats the customers with respect. He always makes sure I understand what needs to be done and what I am in agreement with in terms of the automotive needs. After repairs are done, he makes sure I see the end result by pointing out what has been replaced under the hood. Customer service with Mr. Roca gets an A++. The mechanics do a good job and so far I have no complaints regarding service performed. The only negative is the wait time for oil changes but the service far outweighs the negative.Thank you.

Buddy Myers

Aug 21, 2014

I was in a hurry due to certain business demands and Carlos expedited the servicing of my truck; this was a huge help to my schedule.

Charles Shuffield

Aug 21, 2014

Having brought my vehicle for a scheduled oil change, Carlos Roca, Assistant Service Manager, informed me it was time for my 15,000 service, which I gladly accepted. Carlos has always taken great care of me as he had my mother before me.

Claudio Quezada

Aug 21, 2014

It was very positive and Francisco Gonzalez, who took care of the purchase of the car, was very attentive and knowledgeable. He made sure that I got matched up with the best car that fit my needs and at a price that I was happy with. I was not surprised at his great people skills once I found out that he had been trained by Mario Menchaca, the salesman who had sold me my previous (first) Ford car there at Southway too, since Mr. Menchaca also displayed superior attention and care skills. My experience at Southway has always been fantastic, from the sales to the service staff (when I would bring in my Ford for maintenance and be helped by Carlos Roca and Dan Kneifl). Well-deserved kudos for everyone at Southway!

George Garcia

Aug 21, 2014

took my f150 ford truck for an oil change.the service was superb.And the staff was great,the waiting was a little long but,the wait was worth it. thank you mike. yours truly George and sandy.

Henry Carrillo

Aug 21, 2014

very pleasant, thank you.

Isabel Martinez

Aug 21, 2014

Everyone was pleasant and helpful.

Lydia Salas

Aug 21, 2014

2013 F150/ecoboost,,,,service was excellent and the staff directed me to the correct service line. Very courteous and professional.

Ronald Lagrone

Aug 21, 2014

went in for an oil change/fluid but Carlos recommended more! appreciate him looking after me and the good of my truck. Thanks Carlos

Ana Flores

Aug 20, 2014

We have had positive experiences with the services provided at McHaik's Southway Ford. We especially like working with Carlos Roca. He is always professional and we trust that he will take care of our vehicles.

Les Frazier

Aug 20, 2014

Service was as good as always. the only issue is the length of time it takes to complete.

Charles Chaney

Aug 19, 2014

Service is excellent as always.

Donald Kagebein

Aug 19, 2014

The service manager Mr. Kniefl was extremely helpful. He took care of the vehicle right away with no hesitation. Outstanding customer service in the service department!

CC

Jul 15, 2014

My son purchased a used F250 in January from this dealership. We were charged $2500 for new tires and rims that had been placed on the vehicle as a separate line item. After 5 months on the ground, one tire has separated. The dealership, after much arguing agreed to replace one tire but we were told that's it. Who gets new tires without a warranty? We went to Discount Tires and found out that all four tires were at complete tread depths indicating that they were not new tires. The dealership is no help and the GM refuses to return my call. Stay away from this dealership.

Jose

Jul 11, 2014

Thank you for hiring employees that are so caring for yourcustomers. I was advised that there would be wait time formy service and what would be the best time for me to comein for that service and it was. Keep up the good work.

Amy

Jul 10, 2014

Jason was great. He even offered to charge my cellphone when I told him it was low on battery. I told him the range of payment I wanted to pay and he showed me cars within that range. He was nice throughout the entire process. I did not feel pressured to buy.

Donald

Jul 10, 2014

Ruben Moreira my salesman was a pleasure to deal with. He was able to answer all my questions about the F150 and the projected purchase. I'm not easy to deal with, but he did it with a smile. Nice young man.

Miguel

Jul 10, 2014

Angie was very nice and quick to let me know the time I would have to spend there. We even joked about it which made things a bit more enjoyable. Everyone around was always checking up on my situation and keeping me informed as to the status of my vehicle. I was also impressed when I was about to pay and Angie brought up the point that I could have had a free service with the points I had accumulated.

Amy

Jul 9, 2014

Jason was great. He even offered to charge my cellphone when I said that the battery was low. He explained the discounts that were being given and also helped me when I was trying to find out where I was going to get loan from. I told him range of monthly payment I was willing to pay and he showed me a couple of cars and told me time of length of loan and where the payments would fall under. There was no pressure to buy from Mac Haik's and he was nice through the entire process. I had also talked with him on the phone prior to coming to Mac Haik's.

Peter

Jul 8, 2014

Our salesman victor rubio was great. This is my second car from him and I just love the service he gives to us. He is great and makes our dealership is fantastic!!

John

Jul 4, 2014

The overall experience was very good from the time we were greeted until the time we left with our new truck. Elvira was very knowledgable about her product and answered every question we had with professionalism.

Yolanda

Jul 1, 2014

Mr. King provided excellent customer service. He was very understanding as to my situation and worked very hard in getting us the best deal. I am very grateful to Mr. King for his kind patience. Thank you.

Michael

Jun 27, 2014

The service department was full for the day, but they squeezed me into there busy schedule and still got my truck service done in excellent time. Thanks guys!

Yolanda

Jun 27, 2014

everything is always really good.service/ the workers and tech/ machainiques and warranty department. the only thing is my car. i keep having to bring it in for all soemthing.

Christi

Jun 26, 2014

I had a great experience! My husband was not able to go with me and Adrian was so helpful in helping me get the car that I wanted. As a woman buying a car, I was unsure if I was going to be respected and given the same deal a man would get. Adrian did a super job and respected what I wanted and did a great job at helping me get the trade in amount I wanted and the deal I wanted!

Lynn

Jun 26, 2014

THE RESPECT MR. BAZON SHOWED ME WHEN IT CAME TO MY QUESTIONS AND CONCERNS IS THE ONLY REASON I RATE MAC HAIK SO HIGHLY. TO BE HONEST I'M UPSET I HAD TO DO THE DEAL

Easter

Jun 24, 2014

The friendliness and professionalism of the sales and finance staff, they worked very hard to help me get the car I really wanted...Thank you to all

Elva

Jun 21, 2014

Our service man was very polite and wanted to make sure we were satisfied with the job done to our vehicle.

Christie

Jun 19, 2014

Everyone is always friendly and efficient. I am happy to go to the service department at Ford for any maintenance issues on my truck.

Jaclyn

Jun 19, 2014

The selection and the price. Women's restroom was nice and clean, and the free coffee made my visit VERY pleasant.

Samuel

Jun 19, 2014

Was met by Carlos at my arrival, he seen that I was on Oxygen, and said he would get my service completed as soon as possible....I enjoy being met and that my condition is considered when scheduling the Service......

Belinda

Jun 18, 2014

Elvira Botello our internet salesperson was very understanding of our needs. And she made the process very fast and with very little wait time involved.

Clint

Jun 5, 2014

After 16 years with my F-150 it was time to get a new vehicle. After some shopping around, I decided on the new Escape. Southway didn't try to push any options on me and helped me to select what I needed and let me get exactly what I wanted, even if they had to go out of their way to get it..

Molly

May 30, 2014

Good response to our email questions about the vehicle. The sales man Jason, had all three of the vehicles we selected ready to test drive but we only need to drive the first and the deal was done.

Michael

May 29, 2014

Friendly and courteous treatment towards me resulted in me buying a car at Southway Ford instead of Red McCombs Ford. Jason made the car buying experience very enjoyable and fun, much thanks and appreciation from a very happy customer, Mike Penrose

James

May 28, 2014

Carlos kept me informed on the progress of my car and the particulars of what was being done to it.

Emma

May 26, 2014

Our salesman Robert Eddleman went above and beyond to make our experience the best ever! Will recommend all of my family and friends to him.

Cristobal

May 16, 2014

the rep. did more than enough to help he got me a ride in less than 5 minutes i was told it would take longer kept me informed of what was going on and told me right away when my truck was ready he was so professionsl about every thing by the way his name is steve snd he always treated me the same since i havrehad to come i hope you acknowledge him on a find job

Guadalupe

May 15, 2014

Mac Haik Ford provided great customer service in the entire buying process. Even after the purchase of the vehicle, they still followed up and made me feel like a member of their family.

Luis

May 15, 2014

Everyone involved with my new buy were very helpful, Esteban was very patient and willing to do what he could to make my expirence a good one purchasing my new truck.

Robert

May 15, 2014

Dan, Richard and the Service Department always take great care of me and my vehicles. Keep up the great work!

Samuel

May 14, 2014

The people at the service desk are always very friendly. and treats you like a person instead of a number.

Don

May 8, 2014

Service was fast, friendly and professional. The service reps displayed care for my concerns and the techs are friendly professionals who ensure the job is done right.

Nadia

May 8, 2014

Every aspect of our experience was wonderful. I am confident that we wouldn't have such a great experience anywhere else.

Brianna

May 7, 2014

Salesman Jose Diaz. Great addition to your sales force. Purchased vehicle becaused we loved the truck and also because of his willingness and patience in showing us the vehicle.

Dlandry

May 4, 2014

I am so happy with the 2008 ford F-350 that I bought. And that I purchased it from southway ford. I had a couple of problems with the truck a couple of days after I purchased it and although it had nothing to do with the dealership they did everything in their power to get it fixed and make it right. And if it would not have been for the best salesman Joe Agular and the management team I would have been left high and dry. I can't wait to purchase my next vehicle from Joe and Mac Hiak Southway Ford. I recommend that anyone that is looking at buy a new or used vehicle to call up and get Joe's number he will take great care of you and your family.

Anthony

May 3, 2014

Service representative was very professional and helpful in all matters. Turn around time was reasonable and all issues were resolved to my satisfaction.

Johnny

May 2, 2014

I would like to say that from the salesman to the financial department everybody was very cooperative and helpful.I felt very good there with every ones concern to help to help a vehicle from Mac HaiK's Southway Ford.

Ralph

Apr 29, 2014

I JUST TELL MY SERVICE ADVISOR MR. C. ROCA WHAT I NEED DONE ON MY F-150, AND IT'S DONE. IT'S THAT SIMPLE.

Joseph

Apr 28, 2014

Mr. Dan King and Dennis (Service Manager) are the most professional Ford Representatives I've encountered in my life. I'm 72 years of age and these Ford representatives should be commended for their professionalism and customer relationship!!!

Ricardo

Apr 26, 2014

The service was impeccable! Steve did a great job keeping me updated on the status of my 2012 f150. That oil leak didn't stand a chance.

Diann

Apr 23, 2014

No pressure to purchase car of "Your" choice like past experiences with other dealerships. We are very pleased with our purchase and the sales/finance team at Southway Ford. Thank you very much.

Jose

Apr 17, 2014

I appreciate that Tony Juarez made us feel right at home. He was very knowledgeable about the difference in the explorers we were interested in. And wasn't a pushy salesman. At the end of the day. We left with an awesome deal and Explorer. We couldn't be happier.

Carl

Apr 16, 2014

We had an appointment arranged through Southway's internet sales to see a car we were interested in from the web page. We drove over 30 miles and upon our arrival Elvira greeted us immediately and had the car we were interested in ready for a test drive. Elvira was gracious, knowledgeable, and efficient. The gentleman at finance also was personable and professional! This is the 2nd car we have purchased from Southway. We are always extremely pleased with the high degree of professionalism and personal interest we are given. Southway Ford is true to the American values of honesty and integrity. Elvira and our gentleman in finance were the best!!

samuel

Apr 15, 2014

Carlos is a great representative. He is excellent in communicating what services are needed, why they should be taken care of and how long the services will take to be accomplished. This helps me decide whether to stay at the service center for service or to make an appointment so the vehicle can be serviced at a time convenient for me.

Jose

Apr 14, 2014

I appreciate that Tony Juarez made us feel right at home. He was very knowledgeable about the difference in the explorers we were interested in. And wasn't a pushy salesman. At the end of the day. We left with an awesome deal for our new Explorer. Also Anthony the sales manager continuously throughout the time we were there he kept checking up on us making sure my 3 kids were also comfortable. By far they are the most pleasant most caring sales men we have dealt with buying a car. We couldn't be happier!

Oscar

Apr 13, 2014

GARY KING is the MAN. Set a great price for me. Follow up with everything he said he would and got it done. Its great to have a new friend I can count on. JONMARK CORTEZ. GO SPURS GO!!!!!!!!

David

Apr 11, 2014

Tony was very helpful and cooperative when it came to helping find the right vehicle for me. He did a great job.

Johnny

Apr 10, 2014

I can always drop off my truck and know and feel secure that it will be taken care of like its their own!

Weldon

Apr 5, 2014

As our Explorer was returned to us, Dennis checked to make sure all systems had been reset, made sure that it came back to us in the same condition that it was received. Dennis gave us a friendly welcome as we came in the door and made sure that the price that was quoted on a letter from Southway was the price we were charged.

Fame

Apr 4, 2014

This time the service was good an done at a good time .. Past experiences with this service department I hated it an would rather go to red mccombs service but this time it was actually good so I'm gonna give it another shot over here

Marcus

Apr 4, 2014

Our salesman Robert Edelman was wonderful. This us our second time purchasing a vehicle from Robert and David. They meet all standards of customer satisfaction over and beyond. This team is impressive! All of our business will be with Ford. Including our family and friends.

William

Apr 2, 2014

Veryfriendly, treated very well and had a very helpful and knowledgeable salesman. Richard Kroll made my car buying experience go very well .

Tomas

Apr 1, 2014

quick lane friendliness with assistant manager, Carlos Roca. He works with you in all phases of business. Although I had to wait almost three hours for an oil change and replacing a seal to my right rear differential. I noticed that my vehicle was up on ramp but no one working on it. I was later informed that mechanic was waiting for parts ordered. I know parts department is in same building, why the delay to get parts. I guess I will make an appointment in advance to save time and make sure parts are available.

Lucy

Mar 28, 2014

Anthony Martinez was very caring and made it a great experience. He listened to my concerns and went out of his way to make me happy.

Peter

Mar 28, 2014

Gray Kings Straight forward approach... When buying the most expensive truck on you lot, one doesn't want to haggle around all day... He made my experience enjoyable...

Abraham

Mar 26, 2014

Jose Ortiz and Martin Bargas, did a superb job in selling me a F-150 King Ranch well under market value. I would highly recommend this dealership to anyone in the market for a new vehicle. There was no need to haggle, though I tried my best. The fact of the matter was they had quoted me the best price before I even walked in the door and beat out every other dealer in SA by large. I am extremely happy with my purchase, phenomenal jobs guys keep it up!!!

Leandro

Mar 26, 2014

I liked the way Angie Ibarra treated me and was able to immediately address my service needs. The prompt service wait and a comfortable waiting area. Thank you Dennis for operating a great Service department.

Juan

Mar 24, 2014

Excelent sevice in a timely manner. Carlos Roca is awsome. He is always willing to explain everything in detail. Keep up the good work. The uniforms for the sevice techs are a big plus. Keep up the good work.

Graciela

Mar 23, 2014

The staff is very friendly. My service part attendant reccomended what service my car should get at the 15,000 mile mark

Ivan

Mar 20, 2014

Great staff. My second time buying a truck. Great prices and I was able to complete buying my truck and out the door within 4 hours even though it was very busy. Gary King was outstanding as always. Thanks you!!

Vincent

Mar 19, 2014

first of all Charlie the sales rep was awesome and honest he was very knowledgeable about the vehicles he showed us he is a true asset to your team.

James

Mar 18, 2014

The sales person did a wonderful job in showing the cars. And did not argue with us when we chose our car.

Ronald

Mar 15, 2014

Personnel: Carlos Roca and quality of overall service. When I first bought my truck, Gary King promised they would always take care of my truck needs! And yes, you have.

Edward

Mar 14, 2014

Fixed the tire and other things that the Jordan ford over looked without a lot of hassle .i also had the battery going bad your tech found this the other dealer did not when it was under warranty . That is bad on them. They just lost a customer .

Martin

Mar 14, 2014

Jose Ortiz was a great salesman. My deal with the sealership went smooth as can be. I would highly recomend this dealership to a friend. As you will see, i will be bringing my daughter in on Monday to purchase her first vehicle. I hope to have the same great service as before.

Michael

Mar 14, 2014

Jasson was great, he went above and beyond the call of duty. He needs to be promoted to next level or your dealership might loose him and you don't find employees that dedicated.