Longo Toyota reviews

APadilla84

Nov 7, 2016

I went in with my eyes already set on one car. I was skeptical at first because I didn't think I would be able to able to finance a car on my own. Isaac Banos helped so much. He gave me the best deal anyone could possibly get. He made sure I walked out with what I wanted. Thank you Isaac and Toyota!

Oscaralcaraz

Nov 5, 2016

Isaac is very approachable and makes the car procces stress free and easy! He's very professional and knowledgeable. This is my second time buying a car from him and would recommend him to everyone.

Tripletmaker1993

Nov 1, 2016

Isacc was very helpful and knowledgeable.he was very patient.he wanted what was best for us.he wasn't pushy or aggressive.he showed us different cars and gave us different options

Cassidycast7

Oct 31, 2016

My sales men David reyes was great he helped me find exactly what I wanted. He let me go on as many test drives I wanted until i was happy with the one I wanted.

Service Customer

Oct 29, 2016

Bad services, bad attitude, my appt. for services maintenance at 7:30am, promise to be done by 12pm no one let me know keep me in contact until I talk to the services consultant at 11:40 and told me it needs another hour, then what is the point the early appt. was made for?! If you are busy business just told your customer I can not provide update and outstanding service to you, "thank you" longo Toyota, you made my day!

Lupe Mercado

Oct 24, 2016

The salesman who helped me, David, was awesome! He reached out & went out of his way to have the car ready for me to test drive when I got there. From the start of when I got there to the end of my purchase, the people who helped me were welcoming, helpful, and answered all the questions I had. Great shopping experience!

jea1968

Oct 19, 2016

Isaac made the purchase of our Prius simple and pleasant. We felt like our business mattered to him. We have bought several cars from Longo and feel the key to repeat business is treating your clients well. Isaac clearly made this his priority!

jea1968

Oct 19, 2016

Isaac made the purchase of our Prius simple and pleasant. We felt like our business mattered to him. We have bought several cars from Longo and feel the key to repeat business is treating your clients well. Isaac clearly made this his priority!

ThatsMyPriusYo

Oct 18, 2016

Sales consultant, David R., provided excellent sales exp. Dealership is mammoth and offers huge choice of cars, excellent & competitive prices. Also has a ton of amenities. Their pre-owned Certified process for used vehicles that come in is discerning and detailed, reducing the amount of worry or doubt about your used car.

yeye

Oct 5, 2016

David Reyes nuestro vendedor encontro no solamente cubrir nuestras necesidades sino tambien nueTro gusto de tener la troca que siempre hemos querido. Nos cito a cierta hora y a tiempo y sin espera nos atendio. GRACIAS

Msean9

Oct 3, 2016

I was more than happy with David Reyes, he demonstrates a level of professionalism and courts set that is found rarely nowadays. The deal nearly fell through as a result of another one of your sales reps, named Matthew Sadeegi. Who was extremely rude interrupting, adamantly requesting that David take care of another client while he was taking care of me. It pissed me off so much I got up and drove off. If it was not for the patience and calm disposition of David I would not have returned and purchased the car.Thanks David!!Matthew S. your an xxxxxxx!!!

Nesfresh

Sep 28, 2016

Purchased my 2016 scion from David Reyes . I couldn't decide between two vehicles . He was able to give me the pros and cons between both vehicles. I was really lucky to find someone as knowledgeable and patient as him . Especially with the amount of questions I had about the vehicles . It is really refreshing to find someone so patient and trustworthy as him. Especially in the car business. I will highly recommend him to family and friends .

abelfg71

Sep 28, 2016

Our experience with Longo Toyota was really great. It was our first time shopping there and would definitely recommend to friends and family. I have purchased other vehicles and this one was the most painless.

Flor

Sep 27, 2016

David Reyes is the best! He did not only offer us great customer but he was extremely honest and answered all of our questions. He is definetly the person you want to go to if you are interested in purchasing a new or used vehicle.

BNguyen

Sep 26, 2016

Gracie delivered fantastic service. She was very direct & responsive to all questions. She had the requested vehicles ready for test drive upon arrival. Once we decided to take the car, she over-delivered and had us drive-off with the car in under 90 minutes. Simply the Best Car Buying Experience EVER!!! This is our 9th new car.

alex225cc

Sep 25, 2016

Extremely happy with my new purchase thanks to this man right here! He went above and beyond to show me around the car lot and explained everything very easily. As a first time car purchase, Issac made it incredibly easy to understand the process and gave me wonderful suggestions about the process. Very transparent in his advice and catered to all my concerns. Longo Toyota is very lucky to have Issac Banos as a salesman! 10/10 across the board!

Karla

Sep 18, 2016

We came to see one specific car. Ruben came to welcome us from the moment we arrived and he was very nice. We explained to him what we wanted tondo he nicely explained to us our options and we decided to buy it. Thank you Ruben and Longo Toyota for the great service.

Karla

Sep 17, 2016

We came to see one specific car. Ruben came to welcome us from the moment we arrived and he was very nice. We explained to him what we wanted tondo he nicely explained to us our options and we decided to buy it. Thank you Ruben and Longo Toyota for the great service.

JMRetired

Sep 13, 2016

We have been customers for Longo Toyota for 16 years and we were expecting nothing less than excellent service in purchasing another vehicle from Longo. David Ton exceeded our expectations with his likeable demeanor and professionalism. David was informed about the inventory available and patiently guided us through all our options regarding purchasing a new or a re-certified model. He was courteous at all times and accommodated all our inquiries. During the entire process he was relaxed and made the entire buying experience enjoyable. David and the Longo staff is why we continually return to Longo for our auto purchases. Thanks David!

JMRetired

Sep 13, 2016

We have been customers for Longo Toyota for 16 years and we were expecting nothing less than excellent service in purchasing another vehicle from Longo. David Ton exceeded our expectations with his likeable demeanor and professionalism. David was informed about the inventory available and patiently guided us through all our options regarding purchasing a new or a re-certified model. He was courteous at all times and accommodated all our inquiries. During the entire process he was relaxed and made the entire buying experience enjoyable. David and the Longo staff is why we continually return to Longo for our auto purchases. Thanks David!

Jose Luna Jr

Sep 11, 2016

On September 10th, 2016 at approx. 930am, I stopped by Longo Toyota to trade in my white 2007 Toyota Corolla with hopes of purchasing a new vehicle. I had owned my vehicle for over seven years, it was a birthday gift for my 21st from my parents. However, it had ran its course and it was time I upgraded it to a more reliable and newer model. I was greeted by David Reyes who helped me take a look at the different cars Longo had to offer and explained everything to me clearly! It was my first time buying a car on my own and David allowed my overall experience with the Longo Toyota only more enjoyable. After a few hours of signing the required paperwork, getting my credit approved and transferring my old vehicle to the dealership, I was off with my new Toyota Corolla. I would highly recommend Longo Toyota and David Reyes without any hesitation!

Vavila

Sep 10, 2016

I bought my new Corolla earlier in the year and I just want to say that Isaac did a great job in making it happen. He worked with my budget and gave me the best offer available. As a life-time customer of Longo, I always highly recommend this dealership and Isaac for their superior customer service. Thank you Longi Team!

K_lo55

Sep 8, 2016

David Reyes was straight forward and very professional. He made this deal smooth and fast. I recommend David to anyone who's buying a car because he will help you as much as he can and your experience will be great and enjoyable.

kathy424

Sep 7, 2016

Everyone here is so friendly and helpful. David Reyes helped us pick out a car for my mom and she is in love! They have great deals and try the best to spead up the process.

karlauestrada

Sep 6, 2016

As a fist time car buyer, I knew going to Longo Toyota was my first choice of choosing my very fist car. David Reyes was pleased to help me find the right car for me. He very easy to talk to, knowledgeable, give me financial options, listens to my opinion, and made the transaction fast and easy. He made sure he meet my car needs. I will highly recommend David Reyes to my family and friends to buy Certified Pre Own Toyota at Longo Toyota, El Monte. I really appreciate all his help and giving me a chance to own Certified Pre Own Toyota Prius. Thank you, David Reyes and Longo Toyota. Respectfully, Karla E.

Karla Estrada

Sep 6, 2016

As a fist time car buyer, I knew going to Longo Toyota was my first choice of choosing my very fist car. David Reyes was pleased to help me find the right car for me. He very easy to talk to, knowledgeable, give me financial options, listens to my opinion, and made the transaction fast and easy. He made sure he meet my car needs. I will highly recommend David Reyes to my family and friends to buy Certified Pre Own Toyota at Longo Toyota, El Monte. I really appreciate all his help and giving me a chance to own Certified Pre Own Toyota Prius. Thank you, David Reyes and Longo Toyota. Respectfully, Karla E.

snightlinger

Sep 5, 2016

I bought my Toyota certified pre-owned Corolla about a month ago and I couldn't be happier with it. Cassey was very honest and straightforward from the beginning. I wasn't sure what kind of car I wanted, something with low miles and clean, and Cassey was very patient in showing me everything that fit my criteria. I really appreciate all his help and work getting me floor mats the same week that I bought my car. He didn't hassle me after I wanted to think about all my options and made the whole car buying process very easy and headache-free. Thank you so much Longo Toyota and Cassey!!!

Danny

Sep 4, 2016

David reyes helped me find the right vehicle quick and easy. I was totally satisfied with the service he gave me. It did not take that long to finish the whole process.

ApprilSanchez7

Aug 29, 2016

David Reyes made this proses of buying a family car as simple, effortless, caring and easy as it could be. We all dread buying a car talking to a sales person feeling pressured David was none of that. He's very personal able and easy to take to. He's a amazing person to have on your establishment.

pmam55

Aug 25, 2016

Issac is amazing! Such professionalism in his service. Not pushy just trying to make a sale like other dealerships I've been to in the past. Helpful in comparing the truck options I had in mind and I've made the right choice. Issac wanted to make sure I left with a new car and business was handled with ease simply due to his positive energy. Thank you Issac!

M

Aug 24, 2016

This is the 6th Toyota (and the 4th Prius) I have owned.Having recently moved from Massachusetts to California I was looking for a new Toyota Dealer for my next car. After visiting several of the LA area Toyota Dealers, and not being particularly impressed with the dealerships I visited, I came to Longo Toyota and found a Dealership and Sales Team that was vastly better than the rest.Robert Hofmann and Laura Tan were fantastic to work with; patient, understanding, relaxed and helpful. I was absolutely delighted with how I was treated and the Prius that I purchased. Longo has a a great reputation for a reason. I absolutely recommend Longo, Robert and Laura; you could not possibly make a better choice of a Toyota Dealer. I also worked with Jules (JJ) Lee in the Finance Department. JJ was very easy to work with and actually a lot of fun. I found the Toyota that I wanted at a great price. The entire process was easy and smooth.Longo Toyota is the place to get your Toyota in SoCal; it is a Dealership that treats you well with employees who make your experience a cut above. Really...what more could you possibly want in a car buying experience!

Idaliaherrera1976atgmail.com

Aug 23, 2016

Me justo el trato que me dio la persona que me atendio da mucha confianza para que uno se familiarice con longo y le hise barias preguntas sobre modelos de auto y si pudo contestarme muy bien

BigbadDad66

Aug 22, 2016

Our salesman David Reyes was so helpful. He took the time to show us all the card we were interested in. David was professional, and with us every step of the way.

lheightoncook

Aug 22, 2016

Isaac was a great help! My mother and I went into the dealership with a tight schedule and he helped us leave with the car we wanted in record time. He was very personable and willing to cater to us in any way possible. We wanted a specific model number and color and he made sure we got the exact one we wanted. Great customer service!

Robert 1959

Aug 21, 2016

I had a great experience at longo Toyota my salesman Jose Luis del solar is a great salesman and a wonderful person. I will be back to buy again in the future. Thanks to Jose. Yours truly Robert Fleming

James56

Aug 21, 2016

Purchase a certified used vehicle. I saw the vehicle on cars.com and compared to 5 other vehicles of the same year make and model and decided to visit Longo first because I purchased a vehicle at Longo 20 years ago.

flyingtrout

Aug 20, 2016

This is the 6th Toyota (and the 4th Prius) I have owned.Having recently moved from Massachusetts to California I was looking for a new Toyota Dealer for my next car. After visiting several of the LA area Toyota Dealers, and not being particularly impressed with the dealerships I visited, I came to Longo Toyota and found a Dealership and Sales Team that was vastly better than the rest.Robert Hofmann and Laura Tan were fantastic to work with; patient, understanding, relaxed and helpful. I was absolutely delighted with how I was treated and the Prius that I purchased. Longo has a a great reputation for a reason. I absolutely recommend Longo, Robert and Laura; you could not possibly make a better choice of a Toyota Dealer. I also worked with Jules (JJ) Lee in the Finance Department. JJ was very easy to work with and actually a lot of fun. I found the Toyota that I wanted at a great price. The entire process was easy and smooth.Longo Toyota is the place to get your Toyota in SoCal; it is a Dealership that treats you well with employees who make your experience a cut above. Really...what more could you possibly want in a car buying experience!

Marcostud

Aug 16, 2016

I like quick business... Went in there, asked for their best cash price... Got a GREAT deal, salesman David Reyes works for his $$$. Respectful and polite. Shopped around town, and their deal was indeed the lowest anywhere... Come see David, he'll hook you up!

frankie611

Aug 16, 2016

David Reyes is "MARVELOUS"!! He made it possible for my stepson to purchase his first car!! When I'm ready, I will return to longo Toyota on a purchase for myself!!

Marcostud

Aug 15, 2016

I like quick business... Went in there, asked for their best cash price... Got a GREAT deal, salesman David Reyes works for his $$$. Respectful and polite. Shopped around town, and their deal was indeed the lowest anywhere... Come see David, he'll hook you up!

Esteph

Aug 14, 2016

Came in to get an upgrade. Ruben is very attentive and worked hard to help us get the best possible deal! We are very pleased to be driving off in a new car. Cannot thank Ruben enough!

Natg

Aug 13, 2016

David was an honest dealer which is hard to find. He went above and beyond to help us find a car. He was straight to the point and made us feel comfortable with our purchase. He was very personable and upheld the standards of Longo Toyita through and through. Would defiantly buy another car from him. Thank you for your help David !

Gloria311

Aug 8, 2016

I went into the dealership so nervous. But I immediately felt comfortable as soon as I sat down with David Reyes. He was so friendly and very helpful. He explained everything, step by step and helped me narrow down which car fit my needs. I ended up puchasing a Toyota Corolla and I couldn't be happier with my choice. I would definitely recommend Long Toyota to family and friends!

Priusman

Aug 7, 2016

My wife and I bought a Certified Pre-Owned 2013 Prius III from David Ton at Longo Toyota and were extremely pleased with everything about the experience. After David greated us in a pleasant easy going way, he attentively listened to us explain what we needed and what we wanted. After a couple of follow up questions, everything went perfectly. He showed us a couple of options that were exactly what we wanted at a priced we had hoped for. David was knowledgeable, polite and had a great sense of humor. From the greeting, to the final handshake, our experience was great. David Ton was a pleasure to work with.

Jairo626

Aug 5, 2016

Longo Toyota has been our number one place to go to purchse cars. In total my family has purchased 8 new cars. Just yesterday I visit my good friend David Reyes in use car dept. He listen to my wants and needs more importantly my budget. He did his search of inventory and came up with Toyota Corrola. We test drove the car as he explained the pros and cons not once did i feel he was in it for the money. He fought and work his magic and got in with amazing deal and better than what i was expecting. In the end David not only really care to earn my business but also built a raport and friendship. So if you ever in the market for used car talk to him first. He will do the best to treat you like family and get you in the car that best suits you. Remember ask for David Reyes in Used Car Dept.

Maverick

Aug 4, 2016

Loved my experience at Longo Toyota and with my the purchase of our Yaris, also a big thank you to David Reyes our sales representative helping make this purchase a pleasurable experience.

Prius Man

Jul 31, 2016

My wife and I bought a Certified Pre-Owned 2013 Prius III from David Ton at Longo Toyota and were extremely pleased with everything about the experience. After David greeted us in a pleasant easy going way, he attentively listened to us explain what we needed and what we wanted. After a couple of follow up questions, everything went perfectly. He showed us a couple of options that were exactly what we wanted at a priced we had hoped for. David was knowledgeable, polite and had a great sense of humor. From the greeting, to the final handshake, our experience was great. David Ton was a pleasure to work with

Toyotacare

Jul 29, 2016

I own 2013 Toyota Camry. I purchased my Camry from Tustin Auto Center in Tustin, CA. At that time, I bought 55,000 mile Toyota Care package and paid $1050. At 45,000 miles I needed service on Sunday only. Longo Toyota was open on that day. I made appointment at 10:45 AM on July 24, 2016. I drove 100 mile round trip and wasted 3 hours of my time as service agent could not find me in their system I repeatedly asked whether she was entering it right. She kept saying that you have to pay for the service. I came back and made another appointment with Tustin delearship. They immediately found my contract and were wondering why Longo Toyota could not find it. I also showed them original paper work with receipt when I paid for toyota care. This is not the service I expect from Longo Toyota and certainly warn my fellow Toyota users.Wish you all the best!

Josh

Jul 26, 2016

My experience at longo Toyota El Monte was great and that was because David Reyes in sales made it really easy for me. Mr. Reyes explained in detail everything I wanted to know about the car I was leasing and aided me in making the right choice.. People like him makes leasing or buying a car a great experience. Overall I am very happy with my purchase at longo and they have awesome people like David Reyes that are there to assist you with your new car.

LgonZa47

Jul 24, 2016

I just bought a 2014 Toyota Corolla S and I couldn't be more satisfied with the service I got from Ruben Cardenas.. I got the deal I was looking for all around town. If I were you, I would go straight to Longo. First time buyer, and I would DEFINITELY buy from Ruben again!

BrianniJeanne

Jul 18, 2016

After shopping around for my Hyundai Elantra Limited, I found there were only a couple of exact models with the colors and options I wanted. I should have went to Longo Toyota first, as we were able to get the car I wanted, get financed, and all in about 3 hours total! Great showroom, LOTS AND LOTS of inventory, and great service. I live almost 100 miles away, and trust me, it was worth the drive! Do yourself a favor and go here first...you won't be disappointed!

Crista Morgan

Jul 18, 2016

I went into longo Toyota in hopes of finding a new car. I was pleasantly greeted by my dealer, David Ton who was so helpful in answering all my first time buyer questions. He made a great effort to educate me and help me get the best deal possible for what I asked for. I would highly recommend anyone to this dealership. They really have your best interest at heart and are pros at delivering great customer service.

Johnnie Haas

Jul 15, 2016

Jose Del Solar was great to work with. He was very friendly, and knowledgeable. He made the experience quick and enjoyable! He offered certain things but never pressured us.

Astrid

Jul 10, 2016

We needed a new car and Isaac was there immediately. He listened to what I wanted and showed us exactly the car I wanted. I left very happy. He even called us couple of days to find out if we needed anything else or if we had any questions.

Honda1

Jul 5, 2016

David Reyes is a knowledgable and patient dealer. He helped us find the exact vehicle we were looking for and was extremely helpful with negotiating the price and expelling all information about anything wrong with the vehicle or may have happened in the past. He did a great job and made us feel happy about our purchase.

Lucia s.

Jul 4, 2016

We were looking for a good reliable commuter car and stopped by at Toyota Longo. We were approached by one of their salesman Reuben who has helped us out and we took home our new car. Great service, highly recommended

Marcie29

Jul 3, 2016

Second time at longo Toyota and Ruben Cardenas has helped me both times. Very nice man has a lot of patience and knows what his doing.. Makes me feel really comfortable.

Eyemero

Jun 28, 2016

I was on the fence between two cars David provided me reasons for both and we settled on a highlander. He was so helpful and patient that we got a good deal on the car and color we wanted. I would recommend going to him of looking for a car the whole experience was great.

Patsy

Jun 27, 2016

Isaac thank you so much for your wonderful service. Had a wonderful shopping experience. I highly recommend him when visiting Longo Toyota. You will not be disappointed!

Jazmin

Jun 27, 2016

Amazing service. He explained everything to us clearly and was very helpful. He helped me buy my first car! I'm honestly going to recommend him to my family and friends.

Jessica

Jun 26, 2016

Awesome guy! Takin was extremely helpful and kind in giving my family a great deal. He was willing to work after hours to ensure we were happy with the result and knew everything about our new car. He was super friendly and ready to answer any of our questions. Can't go wrong with Takin!

BEAUREYES

Jun 26, 2016

Buying a car at Longo Toyota was the best car buying experience I have had to date. Our sales person Fred was genuine, honest and helpful. I hope to buy my future cars from Fred and Longo Toyota.

Toyota

Jun 24, 2016

I have always had a problem with sales people. Usually they tell me what I want. This time, Jose Del Solar, changed my opinion about how a salesman should sell. He was patient, didn't push me into a car I couldn't afford and his personality is more of a friend than a salesman. I purchased an FJ Cruiser and cannot believe how much I love this car. Jose also worked on the purchase price and made sure the car was in perfect shape. Thank you Jose for making this experience easy and actually fun!

Happy Prius Owner

Jun 22, 2016

David Reyes was very knowledgeable of the Prius. He was very patient and answered ALL my questions. The price of the vehicle was great, but his making the process simple was why I bought my car from Longo and specifically from David. I would recommend both Longo and David to all my friends and family.

Gabriella

Jun 21, 2016

Jose del Solar made our car purchasing experience very pleasant and stress free. As soon as we arrived and gave Jose our input on the vehicle type we were looking to purchase, Jose narrowed our search to 3 possible vehicles. Jose drove us to the car, showing us how big Longo Toyota is and the many vehicles we had to choose from. We knew then that we had picked the right dealership. Jose offered us to test drive the car. We never felt rushed or pressured to make a purchase on our first visit. I thought about the style, gas per mileage, and cost of the vehicle for a couple of days. Jose called me soon after and that helped me decide, that very day; that I wanted the car and I also wanted Jose to be our dealer. I returned for the vehicle the same day Jose made the follow-up phone call. When we arrived, Jose had all the paperwork filled out for me and I just had to provide a little more info and sign the papers. Going above and beyond; after all the paperwork was done, Jose took the time to set-up my phone to bluetooth. This is my third Toyota vehicle, and this has been by far, the best car buying experience ever!

Lnrios

Jun 21, 2016

David was very knowledgeable of the Prius. He was very patient and answered ALL my questions. The price of the vehicle was great, but his making the process simple was why I bought my car from Longo and specifically from David. I would recommend both Longo and David to all my friends and family.

Gabriella

Jun 21, 2016

Jose del Solar made our car purchasing experience very pleasant and stress free. As soon as we arrived and gave Jose our input on the vehicle type we were looking to purchase, Jose narrowed our search to 3 possible vehicles. Jose drove us to the car, showing us how big Longo Toyota is and the many vehicles we had to choose from. We knew then that we had picked the right dealership. Jose offered us to test drive the car. We never felt rushed or pressured to make a purchase on our first visit. I thought about the style, gas per mileage, and cost of the vehicle for a couple of days. Jose called me soon after and that helped me decide, that very day; that I wanted the car and I also wanted Jose to be our dealer. I returned for the vehicle the same day Jose made the follow-up phone call. When we arrived, Jose had all the paperwork filled out for me and I just had to provide a little more info and sign the papers. Going above and beyond; after all the paperwork was done, Jose took the time to set-up my phone to bluetooth. This is my third Toyota vehicle, and this has been by far, the best car buying experience ever!

Gena Fulmer

Jun 21, 2016

I have never had a better experience purchasing a car in my life and I am a Senior Citizen. To have a Sales person like Fred who is honest and open about all the cars you can pick from was so refreshing to see someone in the car business with this kind of interigity.

alex86G

Jun 21, 2016

My sales consultant Isaac was great! He took care of all I needed with my purchase and went out of his way to make sure I had a working navigation system for my long trip back. Although I did not but a Toyota, the used car inventory is very large and they have great deals. I would recommend Longo to anyone, and especially Mr. Isaac Banos.

ncotroneo

Jun 21, 2016

Isaac really went out of his way to make sure we got a car that we would truly be happy with. He spent over an hour in the lot with us on a VERY hot day and never once made us feel rushed while we were meticulously looking over used vehicles. He never pressured us to make a sale and we ended up going home that day without purchasing anything. The following day we contacted him again, he got back to us promptly, answered all of our questions, and helped us figure out our options. By the end of that afternoon he was able to get us a great deal on a brand new 2016 Camry that was exactly what we wanted and even stayed after hours with us to finish out all of our paperwork so that we could drive home with it the very same day. Thanks for everything, Isaac! We love our new Camry!

Carservi

Jun 15, 2016

Kerry, I did go back so they could correct the problem sadly to say I had to pay an additional $330 for them to try and correct the problem and till today they were not able to fix the problem after paying $1,450.00 in repairs. My car was not making any funny noises until "Long Toyota" did services on it. It had never felt as bad as it does now. Correction was never fix I took it to them again Tuesday 6/14/16 so that they can hear the noise went for a drive with one of the service guys and said he can hear the noise and told me to leave the car so that they can try and see what the problem is again. Today 6/15/16 I get a call and they told me they could not hear a noise. Wow! really so sad how they lie to customers. Never will I take my car for service to "Longo" again.

Ingrid,Diana & ilda

Jun 12, 2016

I think everyone have to explain everything bout credit, because if you don't have good credit you can't get a car. I think that's really important and not lie..! smile all the time..!

Whatzaa

Jun 11, 2016

This is my first time buying a car. Long time ago, I got a quote for 4.9%. However, Takin got me lower to 1.9%. Also, he reduced the price of the car to lowest base and reduce the monthly payment to where I like it to be, below $300. He showed awesome customer service with no BS in between for price. One of my great experience ever, no hustle and no pressure.

JABBA22

Jun 10, 2016

I typically dislike nearly everything about the car buying experience, preferring to go through fleet sales via my credit union. However, I found myself at Longo this past weekend looking for a used car for my son and had a positive outcome. Jose Del Solar was courteous, accommodating, and helpful. He was informative, without being pushy. We were able to get the car we wanted at a reasonable price without having to spend hours haggling. It was a very efficient process. I would recommend Longo to my friends/family without hesitation.

JABBA22

Jun 9, 2016

I typically dislike nearly everything about the car buying experience, preferring to go through fleet sales via my credit union. However, I found myself at Longo this past weekend looking for a used car for my son and had a positive outcome. Jose Del Solar was courteous, accommodating, and helpful. He was informative, without being pushy. We were able to get the car we wanted at a reasonable price without having to spend hours haggling. It was a very efficient process. I would recommend Longo to my friends/family without hesitation.

Vixenpolekat

Jun 7, 2016

David is not your typical salesman. He listens to what you say, asks clarifying questions and by no means wastes your time. If he can accommodate you, he will go above and beyond but if they don't have what you're looking for, he will tell you so you may invest your time elsewhere. Straightforward in explanations and very patient with questions. I will bring referrals not because he asked but because he takes care of you and knows the business well

Rsanchez86

Jun 7, 2016

I was referred by a friend to Longo and to ask for Juan Carlos Maldonado. He was extremely helpful and had a ton of patience. He helped me select the perfect Rav 4. The deal was awesome. He gave me an unbelievable price and payment. The facility is state of the art. Everything from Starbucks to Subway. They had a large selection to choose from. I'm now a forever customer of Longo and Juan Carlos Maldonado. Ask for him he'll get you an awesome deal.

Cheryl L

Jun 1, 2016

Even though I did not purchase a vehicle from Longo Toyota, I would still recommend this dealership. The reason why I didn't purchase vehicle from this dealership was because I would looking for a specific type of vehicle that at the time, they did not have in stock. But I did inquire about one online and I received a call back immediately and I did receive follow up information about the vehicle that I inquired about. I am writing a good review because I contacted other dealerships and didn't receive good follow up and my overall experience about an inquiry here was good. If I am on the market for another vehicle in the future, I will definitely look towards this dealership

Lakin S

Jun 1, 2016

I always thought buying a used car would mean haggling, poor service, and bad quality stock. Longo Toyota was the exact opposite of this experience, and I am grateful for the quick purchase, no haggling, fair price, and great service.

Walter Areas

Jun 1, 2016

I have dealt with Jose with my many purchases in the past. He always took care of me and help me to have a smooth transaction all the times

Tony P

Jun 1, 2016

They helped us to get a car even with out bad credit. Thank you for your help. We are so happy and appreciate your commitment to great service.

Smellymelly1

Jun 1, 2016

I was able to work with them to get a car a wanted for a great price. Awesome dealership great service and great selection of vehicles

ed4567

Jun 1, 2016

He is the nicest person I got to know he is very understanding I will refer him to all the people I know if you are looking for someone he is your guy

tianyue xie

May 30, 2016

Jose work with efficiency, dedication, and profession. I will recommend him highly compare to other dealers. He is funny during waiting time efficent during job.

Enrique8898

May 30, 2016

Issac did the best for my situation and I walked away with a car. Amazing. I would recommend him to my family which I did and they also walked away with what they wanted

R.Zometa

May 28, 2016

Isaac was a true representation of giving the customer what the customer wants. He immediately referenced the updated price list saving us $2,000 along a returning customer discount. The transaction was flawless...we are seeking his help for the 5th vehicle in the future. THANK YOU!!!

John II

May 28, 2016

As a first time buyer, I was hesitant of the entire car buying experience. Takin made the entire process easy and enjoyable. What could have been a long, confusing, anxiety ridden day turned out to be an delightful event (and it only took a few hours)! Thanks Takin!

Carservi

May 27, 2016

After going for a recall they recommended I do several things to my Rav4 and so I did due to the mileage it has. Had to leave my car for about two weeks, when I picked it up it felt and sound like crap even the guy that gave me my car asked me what's wrong with your car, I told him what do you mean, he said when I turned it on it made an ugly noise.I told him it was not making any noise when I brought the car to the dealership so I spoke with the service representative. I was furious after paying $1,150.00 on parts they recommended it sounded like crap and felt like crap. To make the long story short I had to leave the car and had to pay and additional $350 in parts that they had forgotten to add to the recommendation list. Never bringing my car for service to LongoToyota anymore.

Maritessb

May 26, 2016

I was looking to get a bigger car to fit my family in. I was able to trade in my Lexus hybrid and finance a used Toyota Highlander. Ruben is extremely patient and easy to work with. He was genuinely interested in our needs and was very helpful throughout the negotiation process.

Svillanueva27

May 24, 2016

my brother in law referred me to Isaac. He was knowledgeable. He took his time to help me find the perfect car 14' Toyota Corolla great on gas and he got me the LE for the same price as the L. It was my first car and two weeks in I'm in love with it. I text him a couple times and he got back to me within a couple minutes.

lhelena308

May 23, 2016

Came here with my family to look at certified pre-owned cars for my first car. Takin was extremely helpful and friendly as I test drove different cars. The overall process of selecting a car and negotiating the pricing took quite a while but he was very patient and got us a good deal on the Toyota Yaris. Highly recommend!

ggazca

May 23, 2016

Great salesman. I bought my first car and Takin was very kind and patient throughout the entire process. He offered various quotas which I found very helpful.

Brigette.bernier

May 20, 2016

I went in there looking for a car quick and Jose helped me find a car fast and cheaper then what I was going to pay. He was also super friendly and very helpful I have already recommended people to longo Toyota and jose.

andee.

May 19, 2016

Our overall experience has been great, thanks to Jose. He's been very easy with us and friendly, and gave us a quality service. Thank you for the patience, Jose! We'll definitely be back again and looking forward to speak with Jose again on our next car.

Brian Copen

May 19, 2016

Go see jose at long toyota hes easy going and maks it happen keeps in contact with you for months thanx jose when I buy my 4th toyota I will talk to jose

Mrs.duran

May 15, 2016

Great customer service very helpful, knowledgeable, in and out in only two hours. Gave me a great trade in value on my truck and walked out with a corolla. Thanks Ruben Cardenas for exceptional customer service.

Ed28

May 14, 2016

Impressive service center and sales team professionism, will definitely buy again from this dealership. Walk out the door in 2 hours with a satisfy certified used car .

Rowder12

May 13, 2016

thankyou takin you are the best and very helpful I love my new car I am for sure recommending you to everyone to come here

Jamesb

May 13, 2016

Nothing bad to say, everything went. No sales pressure at all and was able to answer all my questions and even reminded to get oil change done. Thank you!

CarGirl

May 12, 2016

This is our 3rd vehicle purchase this year. Each and every time we have been impressed with the whole experience. The professionalism, the knowledge of their product, and the ease of doing business is why we return. Nathan G. did a great job in all areas. We would definitely recommend him.

BARBARA SANTOYO

May 11, 2016

PROFESSIONAL SALESMAN; EXCELLENT CUSTOMER SERVICE; UNDERSTANDING OF FAMILY NEEDS; VERY CORDIAL; SENSE OF HUMOR; MADE US FEEL AT HOME; EXCELLENT AT DEALING WITH DIFFICULT PEOPLE

ADILE516

May 11, 2016

PROFESSIONAL SALESMAN; EXCELLENT CUSTOMER SERVICE; UNDERSTANDING OF FAMILY NEEDS; VERY CORDIAL; SENSE OF HUMOR;MADE US FEEL AT HOME; EXCELLENT AT DEALING WITH DIFFICULT PEOPLE

Jacoboalex

May 11, 2016

He is looking out for the best deal you need. Doesn't try to sell you short or more than needed. Straight forward on the type of cars he is selling. Has a wonderful smile! Family oriented! Looking for your best interest! Makes you feel comfortable and happy! Loved his service!

evelynagmo122

May 8, 2016

Ruben was extremely helpful and informative. I came in unsure of what model or year I wanted but he was very patient explaining everything and showing me different cars. He helped me find the car I wanted at the perfect price!

alim9192

May 6, 2016

Ghaznavi was a very helpful dealer. He was very patient when assisting us in purchasing a car. He ensured our happiness in the deals and recommended the best deal that would accommodate us. He was very patient until we were happy with the deal.

Upset cusotmer

May 6, 2016

It's the first time ever I NEED to write a review for bad service for Longo. The reason why we keep coming back is only because of the customer service its provided. Until we met this rep. This rep has serious attitude problem and poor communication skill. He doesn't have patience to explain his recommendations of the service you need, he made it sounds like it is our fault because we never asked for the free check up before. When you tell him you are not happy with the solution, he doesn't even give a xxxx care about it. Instead, he would give you sarcastic laugh. Unbeliablely rude.

C. Powers

May 4, 2016

Second car we have purchased from Longo. Always a great selection to choose from and friendly, competent employees. Neil Polzin helped us get into our 2014 Camry about two years ago and he helped answer several more questions via email for our second purchase. Once arriving at Longo last Sunday, Neil wasn't working that day. Instead, we worked with his partner, David Reyes who really made us feel at home and without pressure. David had answered all of our questions thoroughly and was very knowledgable about the product. There is a reason why we drive over 65 miles one way to purchase our cars and we will definitely be coming back to Longo for our next one.

croptopp

May 4, 2016

Second car we have purchased from Longo. Always a great selection to choose from and friendly, competent employees. Neil Polzin helped us get into our 2014 Camry about two years ago and he helped answer several more questions via email for our second purchase. Once arriving at Longo from Mission Viejo last Sunday, Neil wasn't working that day. Instead, we worked with his partner, David Reyes who really made us feel at home and without pressure. David had answered all of our questions thoroughly and was very knowledgable about the product. There is a reason why we drive over 65 miles one way to purchase our cars and we will definitely be coming back to Longo for our next one. Thank you for making something I hate doing so easy and smooth.

Ramirez3008

May 4, 2016

Te dan muy buenas obsiones te buscan segun tus necesidades y tu presupuesto te buscan llegar al mejor arreglo me atendio jose del solar y fue muy amable y si iso aser mi arreglo bueno tambien la van ke compre me la dieron sin los tapetes eso si fue algo ke no me gusto y se me iso raro

estebaninMonte

May 2, 2016

I truly believe that Cassie's efforts were vital to me getting my deal done that same evening !! (Tundra TRD-Pro) There was very little pressure during the entire process, we took it one step at a time ... Cassie went back to the negotiator several times at my request each time he returned he got me some type of discount or perk !! He had a style of communicating that inspired confidence, our trust level was great & ultimately he got me in that truck at a good price !! He was very professional and he took care of all the little details ... Thank you Cassie ... I owe you one !! Thanks for all your help !! Would highly recommend !! Ask for Cassie !!

MG for TC

May 1, 2016

It is with great pleasure I write this review on our car buying experience today. My husband and I received very friendly service today at Longo Toyota from Isaac Bano. He was extremely helpful, and patient, working on our behalf to get us a car that was best for what we were looking for, and was also a good fit for the budget we were working with. I have honestly never felt so comfortable with a car salesman in my life! Both my husband and I will gladly refer others because of the positive experience we received today.Thank you Isaac, and thank you Longo Toyota!

wsaw1

Apr 30, 2016

Tony Hua was very helpful in finding the car I wanted for a price I was satisfied with. I ended up purchasing a used 2014 Camry XLE Hybrid which is perfect for my long work commute so I am grateful to have a car that will last for a very long time. Tony cell number is (626) 518-2525 he will take care of you.

Giomel

Apr 30, 2016

Had a really great experience for a first time buyer!! Made it really easy to decide on the car. Worked with us to give us the best deal!!!!! Totally recommed his services!!

Sunny (Djsunman)

Apr 29, 2016

Takin is not just a sales person but a friend, a big brother to me. From the moment I drove in to the lot in my old camry to the last minute I drove out the lot in my new camry, he helped me all the way through, he made me feel welcomed, loosened up & nervous free as it was my first time buying a new car, we both walked to the lot, browse through the range of cars then picked my favorite color(Navy Blue), did our test drive, had coffee then off to business then finalize our deal, he never once made me feel uncomfortable, in fact he walked through each and every step with questions or concerns I had about my credit, financing, my old car trading, about the warranties and other important services. He was above & beyond, went out of his way stayed off the clock to help clear out my junks from my old to the new car. Cheers to you my brother, thank you so much for your service. I'll definitely be back in the future for more from you. ????????

Bthomas

Apr 29, 2016

The guy who helped me get my car was Ruben who helped my dad get his two cars and was more than willing to help me pick my out. I only spent a little over an hour and got all the paperwork to pick out my car and drive it home that very day.

bellasweetbeats

Apr 28, 2016

Takin from Longo toyota was the most helpful, friendliest, person ever. He made the whole experience very easy. I'm so happy with my car. Thanks Takin! You're truly the best!

BIKEGUY,GIANT10

Apr 26, 2016

Vehicle purchase was for MOM !!! I knew Mom was a little nervous Car shopping alone but after meeting Tony Hua. He explained everything to her and treated us like Family.. Mom and I were Blessed to meet Tony Hua , Happiest I've seen Mom - Thank You Tony !!!! YOUR THE BEST !... Tony Hua can be reached at (Cell) 626-518-2525....

Jsaint56

Apr 24, 2016

We all know it's a business, we all know people have to make money, but the way we do it is important. To be understanding, and to appreciate a customers needs is a major part of Longo's success. David Reyes is a major asset to Longo Toyota. His character and honesty are exemplary.

Jocelyn210

Apr 24, 2016

Fist time at Longo Toyota and I had a great experience! I was able to get a great deal, definitely what I was looking for. Takin is a great sales man and definitely cares about the customer. I would definitely recommend my friends to Longo!

Tomassi00

Apr 23, 2016

I bought a used car from them, very happy with the car. All the folks were helpful- I initially spoke to a guy named Jeff by phone who had compiled all the data on a few cars I had seen in their online inventory, and handed me the info when I walked in. I ended up with David as my sales person, who was nice and strait forward. He made the purchase process just matter of fact. Paid a little more than I wish I had, but still a fair deal for the Camry Hybrid XLE I got. I very much plan to use this dealership in the future, and recommended them already to friends and family. Want a Toyota or Lexus- go to Longo. Want a used Toyota- see my man David.

Tomassi00

Apr 23, 2016

I bought a used car from them, very happy with the car. All the folks were helpful- I initially spoke to a guy named Jeff by phone who had compiled all the data on a few cars I had seen in their online inventory, and handed me the info when I walked in. I ended up with David as my sales person, who was nice and strait forward. He made the purchase process just matter of fact. Paid a little more than I wish I had, but still a fair deal for the Camry Hybrid XLE I got. I very much plan to use this dealership in the future, and recommended them already to friends and family. Want a Toyota or Lexus- go to Longo. Want a used Toyota- see my man David.

OnePaperTiger

Apr 22, 2016

Jose was wonderful, very helpful in the process of trading in my Ford Focus. Experience was mostly painless (still not a cheap thing to do) and we got a good deal on a used 2013 Toyota Corolla. We were able to complete the selection of a vehicle, the trade-in and all the requisite paperwork by the end of the day and drive off the lot in a new vehicle. Thank you Jose!

Gary74

Apr 22, 2016

I was on the market for a new truck and cassey casteneda made the purchase easy and very pleasant. I highly recommend Longo Toyota and specially cassey to all you new buyers or if you are in the market for a new/or used car. Cassey knows his business, he is flexible and understands your needs. He walks you through every step with ease even pairs your phone to vehicle. I have no doubt that I will come back to buy another car here again.thanks for all your help Cassey.

OnePaperTiger

Apr 22, 2016

Jose was wonderful, very helpful in the process of trading in my Ford Focus. Experience was mostly painless (still not a cheap thing to do) and we got a good deal on a used 2013 Toyota Corolla. We were able to complete the selection of a vehicle, the trade-in and all the requisite paperwork by the end of the day and drive off the lot in a new vehicle. Thank you Jose!

LynnPlace

Apr 20, 2016

I felt really comfortable leaving my father in Takin's hands. He was knowedgeable, straightforward, and fought for what my Dad wanted in a car deal. It's great to see my Dad this happy, and I don't think he would be this way without Takin's assistance!!

Dude

Apr 19, 2016

Best car buying experience. I got there early and was able to view inventory and when ready to discuss the car I liked, I was able to talk to David Reyes. He was very informative and provided great feedback. Will come again for next vehicle and recommend to anyone looking for a car

RAV4 Buyer

Apr 19, 2016

We spent a fiull Sunday driving all over SoCal being pressured to buy very used looking cars..Then we stopped at Longo. Isaac showed us a RAV4, that looked brand new, with low miles at a price we could afford. From the test drive to driving away in our new car, Isaac and the entire Longo team were friendly, no-pressure, helpful and honest. We left 100% satisfied, and that does not happen very often at a used car dealer. Save gas and time and make your first stop Longo, and go see Isaac - one of the best experiences I have had buying a car.

Viola63

Apr 17, 2016

Isaac Banos was a Great salesman in our venture for a second car , as a matter of fact this has been our 3 Rd car we have purchased through him. It's always a pleasure and very pain free procedure ! We will recommend him highly ! Thanks Longo Toyota and ISAAC !

Lanyhdz

Apr 16, 2016

Very knowledgeable and Patient, awesome Salesmen. Gave us plenty of finance options, not pushy at all. Ask for Takin Ghaznavi highly recommended! We will come to him again next time.

cpaterson812

Apr 16, 2016

Worked with Tony Hua in the used care section. Tony was awesome! Very attentive, helpful, and caring. Only complaint would be with his "management". Kelly Blue Book is apparently different for dealer compared to what is online (public) - debatable. Tony's management only came down $1,000. Overall, Tony made the experience great! I would highly recommend to buy your next vehicle through him.

Gmccruz

Apr 15, 2016

Very helpful fast great job amazing price i left very satisfied. He took us around the dealership to see how it all works and why we should trust their car service also that saftey is important to them because they check the frame of every i highly recommend david he made you feel good about the process

James Valdez

Apr 13, 2016

I hate to shop for a car but my dealer did a great job with the process. We started at Lexus and moved to Toyota. We found the car we want at the price that is good for us. It was a joy.

Jazzmyn02

Apr 13, 2016

Takin was great he got us the vehicle we needed with a great rate. He gave us some great insight on building our credit I would definitely recommend this dealer as well as our sales person to our friend

xavi82

Apr 11, 2016

David Reyes was very helpful and found the right car for me and my family. She showed me everything of all the cars we tried, adviced me and gave me several options to evaluate. At the end I decided to buy with longo, in part, because the good customer service. Thank you

Mama 123

Apr 10, 2016

Felt no pressure. Was a pretty easy negotiation. Easy to understand sales persons. Very friendly.Clean. Easy to find. And a good selection to choose from

Jorge 1977

Apr 10, 2016

We had an exeptional experience, Takin our sales agen was very helpful we made an educated purchase and he provided lots of information for us to make experience. The service over all was great. Thank you

Katiebl

Apr 9, 2016

Can't say enough about Isaac - he was so helpful - would highly recommend him and Longo . JJ in finance was also very helpful. Great place to do business.

panixjason

Apr 9, 2016

My sales Takin was great and offered me a great deal!l. I went to a few other locations before stopping by at this one and the prices offered by the other dealerships were such a ripoff. Thanks to Takin again for getting me a great deal.

Damon Miears

Apr 9, 2016

Takin is friendly, courteous, personable & gracious. He made us some delicious tea. He gave me a great interest rate & explained everything clearly. Longo Toyota rocks!

RonnieLee

Apr 8, 2016

Came to Longo to see selection, not buy a car. Takin was professional and not a usual car dealer, I returned two days later and Takin got me the car I wanted and needed. Thank you.

KyleK

Apr 8, 2016

We were at Longo Toyota under unfortunate circumstances. Our first car (which was purchased at Longo!) was totaled in an accident and we were on the hunt for a new car we had seen online. Fred kindly approached us and showed us into a 2012 Yaris. Her was super helpful through out the process and was able to answer all questions and concerns! We also had the unique opportunity of meeting his wife (who was getting an oil change!) and it ends were a big old happy family by the end of our visit! It was an absolute pleasure working with Fred and I have already refered him to a friend! Hope they get to come by and have just as good as an experimencr as we did!

Asimaliakbar

Apr 5, 2016

When i thought it was going to be impossible for me ti get a car, takin was able to get a great deal for me.

Carrazv

Apr 5, 2016

I really enjoyed my car buying experience at this dealership. David was very friendly and helpful. I didn't feel pressured or didn't feel they were deceptive like other car dealerships. I would definitely recommend this place to my friends and family.

Paris215

Apr 4, 2016

I would like to thank Jose del Solar. He was very helpful in assisting me buy my first car. He took me on a test drive and I fell in love with my car. I will definitely tell my friends to go to Longo Toyota to buy their car.

Throwaway123

Apr 3, 2016

The visit to this dealership started with some browsing around followed by a strange mixup of none of the sales reps knowing whose turn it was to assist us, but Takin was apologetic and pleasant regarding the situation. There wasn't much leeway in discussing the price, which he insisted was already heavily discounted, but nonetheless the final price was agreeable. Overall a good experience, would come again.

panamena

Apr 3, 2016

Isaac Banos is great to work with and very respectful of our views. He listened to our concerns and worked diligently in meeting our demands. Gracias Isaac

Jnsediles

Apr 3, 2016

After much internet research I ended up at Longo Toyota as my first place in shopping for my Toyota. The dealership itself is a large place with a huge inventory so I was optimistic. However, the best part of my experience was working with Takin Ghaznavi. From beginning to end he was very nice, knowledgable and open to answering any of my questions. This was one of the most pleasant car buying experiences I have ever had! Thank you Longo and thank you Takin!

Ruiz1990

Apr 1, 2016

Easy, and hassle free process. I was able to get into the dealership, look at cars, and make a (not rushed) decision! Thanks again, Nathan!!

mc

Apr 1, 2016

We called to see if a vehicle we wanted was available; we were told by Patty G. it would be and it was when we arrived. Isaac Banos assisted us and was thorough, professional, and did his best to expedite our sale. I am very satisfied. The car wash was adequate but missed areas around the back and front windows.

Hassan

Apr 1, 2016

I had the best car buying experience at this dealer.The sales man was awesome! I will definitely come back and recommend to friends and family.

Love My New Sienna

Mar 30, 2016

This was probably the best car buying experience I've ever had. The sales rep was incredibly professional, efficient and I didn't get pressured with "upselling" like I have in the past at dealerships! The customer service was great and all of my questions were answered honestly. I have nothing but positive things to say about the experience.

longo toyota

Mar 29, 2016

The staffs at Longo Toyota are very friendly and helpful. i got answe all the question i got stuck and the staffs friendly and fun. My friend and me are first time here but we enjoy it.

Silva82

Mar 29, 2016

Isaac BanosHandled himself very professional we found him to be patient and very thorough with the answers to our questions, both my wife and I are very satisfied with our purchase.It's always satisfying knowing that the sales rep has confident in answering questions pertaining to the sale, Mr. Banos is that kind of individual and we recommend him.

BSGoodall

Mar 28, 2016

This was my first time ever visiting Longo and I had such great help from ALL of the employees. My purchase went so well and I was provided with the best deal to suit my budget. I would most definitely recommend seeing Fred Williams if you're thinking about buying a car. He was so amazing and provided legendary service!

Jiayuankang

Mar 27, 2016

Came to Longo for a great deal, and Takin really worked so hard for me and got what exactly I asked for. He is a gentleman and such a nice salesman. Thank you Takin

Rvolkert

Mar 26, 2016

This review is about my car buying experience at Long Toyota with Nathan Gallaher as my sales associate. Nathan went above and beyond in his service to ensure that I felt comfortable throughout the entire process of buying my car. He answered all of my questions, listened to exactly what I was looking for, and targeted those specific cars. This helped me in my selection to finding the perfect used car for me without waisting my time. This process has made buying a car from Longo Toyota a pleasurable experience and because of Nathan's superior customer service I will be recommending all my friends and family to shop at Longo. Thank you!

Sue Gines

Mar 26, 2016

We have purchased our 1st Toyota in 1987 with the help of Fred Williams. He makes it possible for us to get a valuable,reliable transportation. Since then we have always trust him and purchased Toyota cars only. Thanks Fred Williams, your a good friend,always care for our needs.

Joel Frederico

Mar 26, 2016

Fred Williams is consistently the best salesperson I have ever interacted with. I drove down from San Francisco to buy from Fred. He listened to my requirements for a new vehicle and instantly knew what I should get. I spent the next week doing research on every make and model- and he was right. Fred is always available, responsive, cheerful, friendly, helpful. He gave me a very good price, helped us through the process, and made it as smooth and seamless as possible. If Fred is still working when by the time I need a new car, I will be back. He has sold our family all of our cars and have only ever been happy with Toyota. This dealership clearly values its employees and their relationships with their customers, as I see exemplified every time I talk with him.

Crest100

Mar 26, 2016

We bought a certified Camry, the salesperson was knowledgable and helpful, worked with us to come to an agreed price and did so in a timely manner

Rvolkert

Mar 26, 2016

This review is about my car buying experience at Long Toyota with Nathan Gallaher as my sales associate. Nathan went above and beyond in his service to ensure that I felt comfortable throughout the entire process of buying my car. He answered all of my questions, listened to exactly what I was looking for, and targeted those specific cars. This helped me in my selection to finding the perfect used car for me without waisting my time. This process has made buying a car from Longo Toyota a pleasurable experience and because of Nathan's superior customer service I will be recommending all my friends and family to shop at Longo. Thank you!

Sean128

Mar 26, 2016

My sales consultant Nathan was extremely delightful to do business with. He understood my budget constraints and did what he could to get me the best possible deal. Despite the back and forth on my part, he was patient, understanding, and honest. In the end, I am happy with the outcome and believe he had my best interest in mind through the entire process.

Nessa11

Mar 25, 2016

Jimmy provided the best service ever! He was funny, very knowledgeable, patient w/me, & honest. I felt like he provided advice as a friend & not a salesman, which is why i love coming to Longo. I will definetly recommend Jimmy Htun to anyone interested in purchasing a vehicle you will not regret it. Thank you Jimmy for my 2015 Camry!!!!!

sierrawest

Mar 22, 2016

I was looking for a used car under 10k and Jimmy was able to work with my down payment and get me a monthly payement I could afford.

ParedesFamily

Mar 18, 2016

Fred Williams was awesome. we have dealt with him before and that's why we went came back to him. he went out of his way to help us.

maiascar

Mar 17, 2016

Jimmy Htun helped me buy my Certified Pre-Owned 2013 Prius. He was nice, knowledgeable and funny ! Jimmy got me the price I needed and 0% Financing for 3 Years ! I love this car ! Although I live in Santa Monica , it was absolutely worth the drive to go to Longo Toyota Scion ! They had a huge Inventory and were ready to do business. Thanks Jimmy !

AliceV

Mar 14, 2016

David Reyes provided me with excellent service. He was patient and professional. He was honest and worked hard to give me a great deal. David was respectful of me and, most importantly, my budget. He was a pleasure to work with. I also wish to commend Fred Williams, who was just as professional and respectful on the phone before I came down to talk to David.

Abel56

Mar 13, 2016

The salesman was most knowledgeable sales person I have ever dealt . His professionalism is beyond the 5 star rating. He is beyond outstanding. Ty ty

Jonathan Hernandez

Mar 13, 2016

I want to say that Marcos Viveros of Longo Toyota Scion completely turned my experience for the day around and restored my faith in the car sales world. I had received terrible and disrespectful service from a DIFFERENT dealer I decided to visit, prior to an appointment I had made with Marcos, and I ended up regretting it. They pulled the old "bait and switch" on me and tried to get me to agree to a ridiculous term and payment option. Also, they made me feel insignificant as a buyer when I decided to back out the deal due to personal doubts during signing by acting out in ways unbecoming of a business representing a brand such as Toyota. With all first-time buyers there is a lot of apprehension, anxiety, confusion, and a willingness to feel like they actually made the right decision. After that experience for the day, I was questioning if the 40 minute drive out to Longo Toyota would even be worth it. Thankfully, it was. Immediately upon meeting Marcos and being in the Longo Toyota environment, I felt a different environment. He treated me like a human and not like a big fat money sign. Even though the car I was looking at wasn't extremely expensive (about 12K retail), he used extreme professionalism with me while promptly answering all of my concerns and questions. That is true customer service. Even when other customers began flooding in and he received pages, he immediately got other associates to assist them and stuck with me during my first car buying experience. I really appreciated that. It made me feel like, no matter how much I was planning on spending, my satisfaction was important, and it was placed above the desire to sell the most expensive car. I understand that car salesman are there to make as much money as possible, but as a representative of any business whose customers have access to so many outlets of media, you'd expect that the great customer service offered by Marcos Viveros of Longo Toyota Scion would be found everywhere. But sadly, it isn't. Marcos did as much as he could to get me the best deal possible and didn't add any unnecessary fluff to the transaction. Even during the expected waiting during the process of buying, I felt patient and comfortable knowing I could trust the knowledge, respectfulness, and professionalism of this salesperson. I recommend anyone who may have had a not-so-great experience at another dealer to come into Longo Toyota Scion and ask for Marcos! He is a straight forward guy who will work with you and help you get what you came for, a new vehicle with some peace of mind and support of a great business. Thanks Marcos! I'll be back and I'll send my friends!

Keith Mcdaniel

Mar 11, 2016

My service was good I really got help from my dealer. Great service best I've ever had

scasas93

Mar 11, 2016

I came to this dealership as a first time buyer and takin made my trip here worth it! He sold me a nice car with an awesome deal I couldn't say no.

Keith316

Mar 11, 2016

My dealer is very good he really helped me out and gave me a great deal. It was 2 days before my birthday and he really helped me out I really appreciate all of his help.

Pinchedoyers

Mar 11, 2016

Very straight forward , sales rep made it clear to possibly give me the best deal he could for my situation. I recommend to anyone to come for a great deal.

Julio70

Mar 10, 2016

After searching for a vehicle to buy, my father finally found it at Longo Toyota. He reached out and spoke to David Reyes who initiated the process of visiting the location and seeing the vehicle. Because of a potential language barrier, I went with my father. David was very friendly and courteous...not overly friendly, or fake at all like some other dealerships. The entire process was easy and it did not take long at all. Bill Blanco helped us in finance...he too was great. Their efficiency made this an enjoyable experience.

psnyder54

Mar 9, 2016

This is the second time I have purchased a vehicle from Longo Toyota, their sales staff is awesome! I wouldn't go anywhere else and I would recommend Longo Toyota to everyone I can.

Skylinegtr34

Mar 9, 2016

Thanks for the help, we're happy with the car! The best deal for a used Prius around! Couldn't be happier, Thank you so much!!

Justin Ta

Mar 8, 2016

I felt like they had my best interest in mind and they welcomed me like a member of the Toyota family. Was not expecting much with my credit but They got me in to a 4-Runner.

Duc Bui

Mar 8, 2016

Jimmy is very nice and very professional. He helped me purchase my Prius. I love it. Ask for Jimmy Htun when you come to Longo Toyota

yeni0207

Mar 8, 2016

Truly loved the way he attend me and my mom very patient and respectful defenitly would recommend this place loved this place if I could I would rate a 10 thankyou for everything the experienceexperience went better then what I thought???????

Mario

Mar 8, 2016

I recently purchased a vehicle with Brandon Cruz sales person at Longo Toyota. Brandon is a true professional who demonstrated integrity and did an awesome job. Five star hassle free experience. I highly recommend him to anyone looking to purchase a new or used vehicle.

scionFRS4ever

Mar 8, 2016

Very friendly and helpful. I felt like they had my best interest in mind and they welcomed me like a member of the Toyota family.

Wendee32

Mar 7, 2016

Came into dealer expecting to be hassled NOT the situation at all. I was greeted by Takin. He was extremely patient and explained until we understood everything. Was not pushy at all tried and succeeded in everything we were asking for. Great car buying experience. Would reccomend Takin and dealership to anyone. I will be back soon for a great deal for me.. ??

jjett8418

Mar 6, 2016

I dealt with Fred Williams from Longo's Internet Sales Dept. He was referred to us by a friend. Fred was extremely helpful and professional. He was knowledgeable as well. We didn't have to haggle back and forth then deal with the sales manager. We just delt with Fred who gave us the best price he could, which was fair.

DS

Mar 5, 2016

First time Prius buyer. David Reyes answered all my questions with direct answers. He worked with me to find the best car and deal for my needs. This purchase was as smooth as I could imagine from a large dealership. David was very accommodating all around.

Corollaguy84

Mar 4, 2016

Issac Banos And The Team At Longo made us feel welcome the moment we stepped onto the lot. The financial people were friendly and professional. Not scary like I thought it would be. Being a first time car buying this made me proud to now be part of the longo Toyota family and I will definitely be buying my next car from them

ShawneM

Mar 4, 2016

I had a wonderful experience working with Isaac. During the negotiating process, I found out Isaac's the father to a fellow US Marine. He took good care of us and went out of his way to be helpful after the purchase to get us some extras. I would recommend working with him on your visit to Longo Toyota, especially service members. Semper Fi.

Hgsanchez27

Mar 3, 2016

Hooked me up with a great price and a great car. Was a pleasant experience interacting with him. Knowledgeable about the vehicle youre interested in and extremely friendly

Rtobar16

Mar 3, 2016

Went in to get a vehicle and was a pleasure to link up with David Reyes, he helped my wife and I choose a vehicle for our family. The transaction was a breeze and we were in and out quickly. David showed patience and knowledge to every question we had and answered them very professional. No doubt in my mind we made the correct choice in working with David who is an asset to Longo.

Brandieholguin

Mar 3, 2016

Would definitely recommend friends to come here for a car, especially to David Reyes. He was very helpful and very friendly. Good place to get a car.

Mrfilms16

Mar 3, 2016

Cassey castaneda at Toyota got my car with great price come to him to get ur car. Was great experience with this sales person. 100%

Jennifer

Mar 2, 2016

Being a first time buyer i have to say this was a very good experience. Takin Ghaznavi was very helpful and informative. I came and left with my new car knowing i was well taken care of. I will definitely recommend my friends and family here especially to Takin.

yeseule20

Mar 2, 2016

I initially went in just to test drive a vehicle but walked out with a brand new (used) car! Fred Williams is the most down to earth sales consultant I have ever met. I am very picky so I ask a lot of questions but he was patient and understanding throughout the time. He is also very professional and knowledgable. He will make all the tedious processes (test-drive, paperwork, finance, and examining the car) flow like water. If you're looking for a new or used vehicle, I highly recommend Longo Toyota!

kristyk123

Mar 2, 2016

Isaac approached us when we arrived at Longo Toyota. He was very professional, kind and accommodating in finding the right vehicle for my family. I admit he was a tough negotiator at first but we settled on a fair price for the vehicle making it a win-win situation for everyone. He expedited the sales process on our behalf seamlessly. He was a pure pleasure to deal with on our purchase.

KristyK123

Mar 1, 2016

Isaac approached us when we arrived at Longo Toyota. He was very professional, courteous, kind and accommodating in finding the right vehicle for our family. I admit he was a tough negotiator at first but we settled on a fair price for the vehicle making it a win-win situation for everyone. He expedited the sales process on our behalf seamlessly. He was a pure pleasure to deal with on our purchase and I recommend Isaac and his team to anyone looking to purchase a Toyota. Longo is hands down the greatest dealership around!

Carbuyer123

Feb 29, 2016

Isaac made the process easy and pleasant. The car I originally looked at had been sold immediately after I looked at it, but we were able to find another one that met my requirements and price range. No hassle and easy.

lgrico

Feb 29, 2016

This by far the best experience we have had buying a car. Everyone at Longo Toyota made us feel like family not customers especially Fred Williams. We would highly recommend Longo Toyota to all our friends and family...

manny

Feb 29, 2016

GERMAN VELASCO HAS GOOD SERVICE WITH US AND GOOD DEAL WE WILL BE BACK TO LONGO IF YOU HAVE TO BUY A CAR GO TO GERMAN AT LONGO TOYOTA.

RYE

Feb 28, 2016

This is my first time buying a used car at Longo. I usually buy new cars and get great customer service. David gave exceptional customer service regardless. Best dealer and service at Longo regardless of your needs. Thanks Longo and David.

HMitch920

Feb 27, 2016

All the staff at Longo Toyota were courteous and professional. Takin was helpful and knowledgeable and genuinely wanted to help us get the best car within our budget.With the huge inventory available, it was easy to find, test drive, and purchase the best car for our family.

marlena345

Feb 26, 2016

Fred Williams is real nice and friendly.The Dealership is really well kept, they also have a subway and starbucks there if you are waiting

Bubble16

Feb 25, 2016

Had a great experience coming here to Longo Toyota. Malik was very helpful and helped me find the best deal for me. I would recommend people I know to come look at the many selections of used cars.

bmlopez003

Feb 23, 2016

GERMAN WAS VERY HELPFUL AND MET ALL OUR NEEDS HE WENT ABOVE AND BEYOND AND MADE SURE WE LEFT HAPPY. I WILL MAKE SURE TO RECOMMEND HIM TO MY FRIENDS AND FAMILY.

Newcarbuyer

Feb 22, 2016

I bought a certified used Toyota Corolla from Tony. He was so great! I went there with a couple of cars in mind and he helped me pick the best deal. He was very helpful and made car buying easy!

culdricks

Feb 22, 2016

I'd never been to Long Toyota before and I had already owned a Toyota.I was coming in to trade in my vehicle for a newer used one. I had the best customer service I've ever had. I didn't feel pressured into anything,Tony listened to what I was wanting in a car. He was very friendly, fast and efficient. He made sure everything was taken care of prior to me leaving. The day before I had visited a different Toyota dealership and you can't even compare the two experiences. Tony is the guy to see. He made sure I got the highest dollar amount for my trade in and a great finance rate.I have never felt so taken care of especially by a dealership. Since my purchase Tony has followed up with me, Elaine from guest relations has called to make sure I'm satisfied and even Beau from the service department called to tell me my part was on its way. I highly reccomend this dealership. They are very efficient and its obvious customer service is number 1 to them.

songpoetess

Feb 22, 2016

Tony Hua was not only knowledgeable and clear in giving me the best deal for what I came for, but the interaction felt very humanizing overall. He was patient in explaining things in a concise and transparent way, and the exchange made me feel both understood and fully satisfied in the deal we made. I trusted that he was advocating for what I expressly wanted, and at every step beginning with the test drive onward, he was professional yet relational; competitive and savvy. I'm leaving with a new car, a deep sense of satisfaction and a terrific experience overall. Thank you, Tony!!! The dealership is like a city unto itself, meaning that all the needs of anyone wanting their car serviced here, has been carefully considered for the sake of efficiency, convenience and overall comfort. Great experience.

Laurenwilliams24

Feb 22, 2016

My mother bought our 1994 Toyota Camry and it has run great for over 22 years. I just went back to replace the car (although it's still running) with a Camry hybrid and so far I love it just as much. Fred Williams was very courteous and friendly and was even nice enough to bring the price down for me when applicable.The whole process itself was a little long, but it was my first time buying a car, so I have nothing to compare it to. Overall, very happy with my car-buying experience, I just wish the paperwork portion could have taken less time.

lisa1234

Feb 20, 2016

I Liked the service my Experiencie. the Sales Rep.. is very nice.. very good servuce.. explain everything I recomend to many friends... this Longo Toyota.... thank y. For everything.. I happy w/ My Toyota Campry... appreciate you time... thank you.

V. Murray

Feb 20, 2016

Mr, Williams was patient, insightful and knowledgeable. Buying a car can be a headache, however, this car buying experience was very professional and efficient. Thanks to Mr. Williams

Jess L

Feb 18, 2016

A wonderful car buying experience, salesperson Fred Williams patiently helped us to decide on a used car. He answered questions we asked, explained all the details we were interested. We were surprised by courteous services everywhere he showed us at the dealership. We appreciated Freds follow-up phone call to us, encouraged us to contact him if any questions. We definitely recommend this dealership, and contact Fred if interested in buying a car.

Kenny

Feb 17, 2016

Fred Williams has been my sales rep for many many years and purchased several cars with him.He is very friendly, knowledgeable, always ready to help, trustworthy.He took time for us and make the process very smooth.

Lesetty

Feb 13, 2016

I must say, this dealer is a sight to behold. World's largest Toyota Dealer! Impressive! Our Sales Rep was Fred Williams: knowledgeable, reliable, and an overall great guy! He's made the process less tedious for us as I was exhausted from a long overnight drive (7 hours!) to So. Cal. The process went smoothly as we narrowed down to the vehicle we wanted, a Certified Pre-Owned 2015 Camry SE. The Camry runs great and we are very satisfied with our choice, esp on our long drive home to Oakland. If you need a good used vehicle, look no further! Fred Williams is your guy! He'll help you out!

hyt

Feb 11, 2016

We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To that end, our experiences at Longo have always been professional and friendly, but it wasn't until last week that, for us, Longo really pulled out all the stops.Last Friday my wife was leaving work for the weekend and pressed the power button to start the car. The entire instrument panel lit up like Macy's Herald Square on Black Friday. When the car started, but refused to accelerate past 25 mph, she realized it wasn't just a few stray electrons: It was a major failure of some sort, so she drove it at a crawl, hazard lights blinking, to Longo. The diagnostic confirmed our worst fear: The first and only brand new car we ever bought, with less than 74,000 miles, had burned out its main battery. The repair estimate: $4,134.55.Considering the car was only worth $8,000 (at best), we looked at alternatives to spending half the value of the car on a repair. Options ranged from $400 for reconditioning the existing battery with no guarantees, to $2,200 for replacement with a "remanufactured" pack with spotty long term customer reviews. None were particularly confidence-inspiring, especially since my wife needed a reliable car to commute to work. We even entertained the possibility of just selling the car to a junkyard and replacing it with a new one.In a last-ditch effort to avoid such a drastic (and expensive) solution, we contacted Toyota USA with our predicament. The HV battery warranty was 10 years or 150,000 miles, whichever came first. Since we were a year out, Toyota was not obligated to help, and if they offered anything at all, it would be decided on a case by case basis. So on Monday, we sent an email to Longo CEO Brendan Harrington asking him, if he had time, to put in a good word for us with Toyota as we had done all our maintenance and repairs with his dealership. We weren't actually expecting a response, but to our surprise he replied a few hours later and said he'd see what he could do.The next day, we received another email from him saying that he had heard back from Toyota, who were willing to cover the cost of the battery as a goodwill gesture while our only out-of-pocket expense would be labor, or $730. Longo's parts department happened to have one new battery in stock, and a day later (yesterday), my wife's car was back in her possession with a clean bill of health for a much less painful financial hit than originally expected.As a family of five with limited resources, and trying to save for a down payment on a modest house after living in a rental for the past 15 years, I'm not sure if Longo realizes what a huge favor they did for our family. When doing business, there's no better feeling than being in a transaction with someone who has your back. We're Toyota customers for life, and we'll be buying them all from Longo as long as they sell them.

2CrazySeniors

Feb 4, 2016

My husband and I were in need of a second car and when we came to Longo Toyota to meet with Fred Williams we were overwhelmed by the selection of Certified Corolla's. We are retired and are on a fixed income. Fred listened to our laundry list of needs and found us a perfect Certified 2014 Corolla LE. It is more than we expected to get and I love my "new" Corolla. Fred was caring, compasionate and really was sincere in helping us search for the right car. If you want to be treated like family, call Fred Williams at (626)675-0906 and you will not be disappointed

Mchung80

Dec 16, 2015

Just wanted to post a quick review about my experience at Longo Toyota and specifically about my sales person, Tony Hua. This is my second purchase and Tony got me in and out in about 2 hours! I will never go to any other Toyota dealer than Longo! Contact Tony on his cell for all of your used car sales needs at 626-518-2525. Thanks Tony for everything!

Pace

Nov 16, 2015

purchased a vehicle on ebay best offer on a Friday. They sold it out from under me at their dealership the next day because they got full price. Brendan Harrington at 626-580-6099 chose to make a little extra money than to follow a legal ebay agreement. This was for a poor 16 year old who just had a car totaled by a drunk driver. SHAMEFUL!!!!

oscarsantosjr7

Nov 11, 2015

I purchased a used certified 2015 Toyota Corolla S Premium with 7,500 miles. When driving it, I noticed a noise coming from the left side of the vehicle. I took it to Hayward Toyota and they informed me that the B pillar was not welded on the car correctly. The car was at the Hayward Toyota dealership for a total of six weeks getting fixed. This just shows that LONGO TOYOTA does not inspect vehicles correctly before selling them. STAY AWAY!

TG

Oct 3, 2015

Did not appreciate them messing up my credit, nor did I appreciate the service I received. Will never go back to LONGO again. I won't even service my new Toyota I got from Elway at Longo.

Jay

Aug 20, 2015

I have purchased several cars from Longo, and over the years serviced my vehicles numerous times. I have always received excellent customer service. Longo employees and friendly and helpful. I would recommend owning aToyota and in particular; purchasing one from Longo as a dealership.

Martha

Aug 20, 2015

I appreciate friendly and knowledgable staff. They kept me posted on the status. Even though they were busy they still helped me. I've bee coming here for about 10 years.

pymcat

Jun 26, 2015

longo toyota was always my favorite dealership because of their commitment to service & customers and though it had been 26 years from my last toyota i never forgot them. i started my Scion inquiry online and was contacted via email by david gentry.. any questions i had he answered. very quick to reply to emails. so i scheduled appointment ,traded in auto ,and got the scion xb and it took a while but because of david i didnt mind,. very patient(i'm old and decrepit) . i urge anyone to go to longo toyota and especially david. plus he's easy on the eyes. the photo here does NOT do him justice. they were having Hawaii week but i couldnt get lei'ed.. too old i guess

gijoey

Apr 15, 2015

To:Mr. Brendan HarringtonGeneral Manager, Longo Toyota3534 N. Peck Road, El Monte, CA 91731andMr. Will AmiriDirector, Pre-owned Sales, Longo ToyotaCc: Mr. Victor ReyesFleet Manager, Longo LexusSubject:: Mr. Fred Williams is the reason why I hate going to Car Dealerships like yours to buy a carGentlemen:1.My name is Joey Escobar and my wife and I recently purchased a pre-owned Toyota Prius plug in last March 10.I was assigned customer number 24123052. The 2014 Prius had a stock number 1P17719. Deal no. was 3069121.Deal No. 30691212.On March 10, 2015, I saw my Masonic brother Victor Reyes, Fleet Manager for Longo Lexus and inquired about getting a commute car for my family. Earlier that week, Brother Victor and I met at our Masonic lodge and he asked me to see him at his office during the week. When I told Brother Victor about why I needed a commute car, we went to the Toyota used car dept. and he referred me to Fred Williams. He didnt push for a Lexus; he understood my situation and felt a Prius would be best for my driving needs.3.Fred Williams showed me an inventory list of 2014 Prius hybrids plug in on the lot. There were 3 hybrids available on March 10. . One caught my eye since it only had 13,868 miles and in the mid $25k range. The other two had many more miles and higher in price. We talked about the vehicle and I wanted to know if there was anything wrong with the car. Together with Brother Victor, we examined the vehicle and agreed that it was the vehicle I wanted since it has car pool lane capability and it came back from a company lease. And the no haggle price of mid $25k was fair. Brother Victor then left me in the hands of Fred to complete the paperwork. Per Fred, the $25k mid range price was again a no haggle price. I agreed to to that price then.4.I had 2 initial concerns: the Prius had no spare tire; secondly, it only had one key. I asked Fred repeatedly about my concerns re: the lack of spare tire. He offered no solution. But he went ahead and got me a spare key complimentary; per his words, he was getting me one for being a KABABAYAN-or countryman in Philippine language.5.Since we needed my wife to be a co-signer, we had to wait until my wife Victoria got back from New Jersey where she visited a sister suffering from brain cancer. Fred W kept the vehicle on the lot from March 10-16. My wife got back March 15.6.March 16, 2015. My wife and I went back to Longo Toyota 815pm after I picked her up from the hospital in Cerritos where she works as a nurse supervisor. Fred herded us to the Finance Dept. for our joint signatures. We stayed at the Finance Dept until after 9pm. Ali Adnan was our contact.7.During the document signing, thats when I noticed that the car price was pegged at $26,988, way above the no haggle price of mid $25k per the inventory sheet. Ali Adnan of the Finance Dept. then called Fred over the phone to discuss the discrepancy.8.I asked Fred why the cost was about $1500 higher than what we agreed upon. His reply: he could not change it anymore. He also mentioned that I had to pay for the extra key, contrary to his prior offer of complimentary, being a KABABAYAN. It was an implicit admission that indeed he changed the price to accommodate the extra key cost and improve his profit from the deal!9.I demanded to see the inventory sheet that he used to price the Prius at mid $25k. This was the same inventory sheet that he showed Brother Victor on March 10. He adamantly refused to let me see it.10.It was getting late around 930pm and my wife and I just wanted to get out of the dealership, frustrated, tired and felt deceived by Fred. We went ahead and signed the contract just to get out of there. I was also very embarrassed to my wife for not catching this discrepancy earlier. She was also suffering from jet lag, having arrived from New Jersey only the night before. The joy of owning a semi new car after 8 years was negated by such treachery and deceit by Fred.11.When we went back to pick up the car from the lot, Fred was with another customer and closing another deal. He spent less than 3 minutes orienting me on the new features of the Prius. Since Fred was closing the deal with another customer, he asked me to come back another day for a more thorough orientation of the Prius. 12.It was a very dangerous move since I was new to the Prius and its high tech features. Such recommendation was so upsetting and ridiculous since he already screwed me up on the price, etc. Fred let me drive the vehicle that night with very little knowledge of its safety features, etc. Yet he did. just so he could close another deal with the couple waiting in his office. He called several days later but the last person I wanted to see in this world is Fred Williams and listen to his slick cheats and lies.13.I bought an extended warranty for 125,000 miles to protect my investment. But when the warranty card came in by mail, it was only good for 100,000 miles! I called the dealership several times but only got a recording. Up to now, I have to get an updated warranty card for the 125,000 miles I paid dearly for.14.You may wonder why I reported this incident only now. I called Brother Victor Reyes and related to him what happened to me after he left me with Fred. Brother Victor asked me to give him a chance to talk to Fred and find out what had happened. Brother Victor tried several times to call Fred but he seemed to be too busy to answer his calls. Brother Victor even wondered if Fred was on vacation since he had not returned his many calls. I deferred to Brother Victors request to give him more time, being brothers in the same lodge and out of mutual respect and brotherhood. But I could not wait any longer. Its been a month.Allow to me to recap, gentlemen.1.STRIKE 1: Fred Williams actions are UNBECOMING OF A SALES MANAGER. He VEHEMENTLY refused to show me the inventory sheet that was the basis of the price we agreed upon when requested.2.STRIKE 2: He changed the price of the Prius in a deceitful manner, selling instead the benefits of a HOV accessible vehicle and the 2.9% interest rate, high tech features, etc. When I noticed the different amount on March 16, he pitched me with STRIKE 3.3.STRIKE 3: I had to pay for the extra key somehow! This was contrary to his initial offer of a second key as complimentary, and I quote him: for being a KABABAYAN. Another lie. Another BS.4.STRIKE 4: I PAID FOR EXTENDED WARRANTY FOR 125,000 MILES. YET I ONLY GOT 100,000 miles per the warranty card! This is a clear breach of signed contract.5.STRIKE 5: FRED DID AN INCREDIBLY POOR AND DANGEROUS JOB OF ORIENTING ME THE NEW FEATURES OF THIS 2014 PRIUS. ITS A BRAND NEW VEHICLE FOR ME. HIS FAILURE TO SPEND THE SUFFICIENT TIME TO ORIENT A NEW CUSTOMER PLACED ME IN VERY DANGEROUS DRIVING CONDITION THAT NIGHT OF MARCH 16! I HAD TO ASK MY WIFE TO TAIL ME ON THE WAY HOME AS A PRECAUTION. FRED WAS MORE CONCERNED ABOUT CLOSING ANOTHER DEAL THAT NIGHT THAT HE HURRIEDLY PERFORMED THE ORIENTATION AT MY PERSONAL EXPENSE AND SAFETY. HE EVEN HAD THE GALL TO ASK ME TO COME BACK 2 DAYS LATER FOR A MORE THOROUGH ORIENTATION. BUT I NEEDED THAT VEHICLE FAMILIARITY THAT NIGHT BEFORE DRIVING IT ON THE FREEWAY! This is another conduct unbecoming of a Sales Manager. Absolutely and totally unacceptable. AND DOWNRIGHT NEGLIGENT.6.In contrast, I mentioned to Brother Victor about my concern for the lack of spare tire. He genuinely offered to buy the spare tire himself and use his employee discount to allay my fears. I was touched by his generosity and willingness to find a solution. Fred did not offer such solution. It was apparent he was just concerned about closing the deal and getting his money.I am providing a copy of this letter to my legal representative and government agencies. I will reserve the right to pursue other legal remedies to correct this deceitful transaction. I will also post these complaints online so that others may know how I was treated at LONGO TOYOTA last March16, 2015.TO SAY THAT YOUR CUSTOMER SERVICE IS DECEITFUL, FULL OF LIES, NEGLIGENT, UNACCEPTABLE, EXTREMELY PROFIT ORIENTED, ETC. WILL BE AN UNDERSTATEMENT. IT IS DOWNRIGHT DANGEROUS!Thank you for your time.Joey Escobar4.11.15

Ilovenewcarsalot

Mar 30, 2015

I had a very pleasant and efficient purchase of a Toyota Certified Used Prius V last week with Cassey. He is most knowledgeable, self-confident, forthright and very fun to do business with. It was the easiest most pleasant car transaction I have ever done - thanks to Cassey. He of course will receive all of my referrals. Thanks Cassey. (Want to sell or buy a house? ( ~.~) )Laurie Hurley-FuszardBerkshire Hathaway Home Services CP

fmiguel

Mar 21, 2015

great customer service, friendly and funny. he helped us get a car that me and my whole family could and will enjoy we got a 2010 black toyota corrolla

Monica

Mar 20, 2015

I have few cars that bought in Longo Toyota and I always go there for service because of the reputation. This time I had appointment at 9:40a.m., check in at 9:50a.m. and the promised finish time by 1:30p.m. I just cannot believe what I heard, does it really need to take about 3.5 hrs just for the service?! I told my service advisor - Jessie that I have made an appointment and normally the longest waiting time is within 2hrs. He did not smile at all from the beginning and just told me that there are other vehicles just came in. I asked if they all had appointments, he just told me they had to be serviced first because they have finished the paperwork. Then what is the point to make appointment if it is based on first come, first served! He did not even say any sorry to me and not helpful at all. I had no choice but seeking the supervisor for assistance. The supervisor was very nice and helpful and finally I could get back my vehicle before 12noon. This time was the worst experience I had with Longo Toyota and I am just wondering if they really provide good customer service.

ainca

Mar 6, 2015

I was in the market for a pre-owned Prius and after some shopping around went to Longo based on a recommendation of a family friend. What a great experience. Tony (and Derrick!) helped make a stressful situation a pleasant one. I did my research and knew how much I wanted to spend and what I had in mind. Tony was professional and considerate, listened to what I was looking for, no pressure, and was about finding the right car for me and not just about making a sale. Tony got in touch the next day to follow up and make sure I didn't have any problems. That's customer service! A shout out to Tony and Derrick - thanks guys! I'm a very happy new-to-me Toyota owner.

henrysvp

Mar 5, 2015

Sales consultant like Tony Hua is the main reason Longo Toyota has stayed in business for so long. My wife and I was looking for a normal commute car and decided on a Prius two. After checking truecar.com we figured out a fair price for the car. (Always do your homework before going into a dealership)We then decided to go to Longo Toyota because my parents referred me Tony hua. They were given a great deal by Tony when they bought their car and all i can say is i got the car i wanted, the price i was searching for and Tony's service was exceptional! Here are the reasons why you should also work with Tony :1. The whole process was quick and easy. Took me about 1hr and half to finish the deal. I purchased few cars in my life time and i can say i never thought purchasing a car can be so easy and painless! 2. Honest and upfront negotiation. I gave Tony the price i wanted (I got via truecar.com) and he spent some time thinking about it and then told me he can match the price. No back and forth negotiation. Nor did he try to sneak in other options to jack up the price. 3. Friendly services. I never met Tony before and right away he make you feel welcomed and ready to work out a deal. Longo toyota know how to prolong their business. Few years back Longo has horrible reviews and only 2 and half stars. Today they have over 800 reviews with four stars rating. What changed? Location is still the same, they still sell the same model of cars. However, what changed is the level of service their sales consultant provides. Sales consultant like Tony not only will boost business in the short run but he will bring in business in the long as well. Tony will always have loyal customer that refer their friends, family to come to Longo Toyota to purchase a car. Thanks Tony for all your help!

ainca

Feb 27, 2015

I was in the market for a pre-owned Prius and after some shopping around went to Longo based on a recommendation of a family friend. What a great experience. Tony (and Derrick!) helped make a stressful situation a pleasant one. I did my research and knew how much I wanted to spend and what I had in mind. Tony was professional and considerate, listened to what I was looking for, no pressure, and was about finding the right car for me and not just about making a sale. Tony got in touch the next day to follow up and make sure I didn't have any problems. That's customer service! A shout out to Tony and Derrick - thanks guys! I'm a very happy new-to-me Toyota owner.

jvnilagan

Feb 16, 2015

Tony Hua helped us get a car around our price and helped us find a car that suits what we need. He also was patient with us when we wanted to see and test drive different vehicles. I recommend customers to go to him directly

nguyetle

Feb 13, 2015

On 02/13/2015 at approximately 14:00 PST, I contacted Longo Toyota and spoke to a sales representative by the name of Amanda Cadenas. I saw an advertisement on their website and advised them the particular stock number for the eligible advertised price. She confirmed that the vehicle was available and scheduled for my to come to the car dealer at 16:00 the same day. She said to fill out the credit financing online which I need under pretense that the car was available for lease. In addition, I told her I would only fill it out if the car was available and she placed me on hold and confirmed that it was. I went ahead and submitted the application and came down to the dealer. Once arrived, she was not available and the internet sales manager by the name of Walter Kostecki then assisted us. After 45 minutes, Mr. Kostecki finally explained that the car was never available as it was previously sold but the system was not flagged as sold. Mr. Kostecki then tried to sell us a more expensive vehicle which is a classic of bait and switch. I requested the dealer to remove the credit inquiry, which they pull through experian, as I only applied under the pretense that the vehicle was available when in fact it never was. Please remove the credit inquiry as this was a blatant lie and false advertisement.

shaneBobE

Feb 9, 2015

Tony Hua made my first time car buying experience easy and free of stress. Tony is very informative and with his knowledge of the entire Toyota lineup was able to provide insightful guidance to help me find the vehicle that would be best suited for my needs. I had been doing my own research for a while and and had finally decided on the vehicle I was after. Tony's knowledge and my research combined allowed me to find exactly the vehicle I wanted and for the price I wanted to pay. No tricks. No hidden ANYTHING. I couldn't have imagined a more painless first time car buying experience. Longo's HUGE inventory gave me the best chances of finding the vehicle that works best for me and was well within my price range. I am definitely going to be recommending Tony Hua and Longo Toyota to all of my friends and Family.

cheferick

Feb 7, 2015

Tony was my Sales consultant. He was a really good salesman and I told him my entire financial situation with my credit score. I was turned down by a credit union with a high mid 700 score. Needless to say I went to another dealership and was sold on a 2012 Honda civic fully loaded and I'm happy with my purchase. Also I'm a recent college grad which helped and Tony is also a Cal Poly Pomona Alum. Lastly, I was not acknowledged by two sales reps which was a blessing because Uncle Tony was awesome and no pressure. Thank You Tony and I will send many people his way.Erick C.

Cowboys babe

Jan 24, 2015

Excellent experience from the time we walked in Leo and Baltazar made me feel important . Walked us step by step through the process . Now me and my boys will be driving around in comfort and reliability . Thank you Leo you rock !!!

Woodie

Jan 20, 2015

First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by 12pm. Waited until 12:45pm and still waiting. Checked up with Service Advisor on the delay and was sadly informed that they lost the paperwork and my car has not even been started on for service. Needless to say they dropped the ball. Since this is a FREE first service, they tried to offer coffee at Starbucks or something else. I just told them get it done and I will just cancel my 1pm appointment somewhere else. Service Manager did his best but this first time visit and experience left a bad taste in my mouth. I'll probably just stick to Toyota of Glendale again. Never had a problem with them with my old Prius.

Tom

Jan 3, 2015

A friend of a friend recommended I contact Tony Hua when I was talking about how frustrating my car shopping experience had been. Tony did great in getting me in and out with a car I'm overall happy with. Of course we'd all want to pay less but the price and the service provided made the experience something I'd recommend to my friends and family.

Jacky

Jan 2, 2015

First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painless. Tony was able to walk me through the application process one step at a time. I had so many questions, and Tony answered every one of them without sounding condescending. I felt comfortable and not like I was being taking advantage of. Tony was the man! and he hooked me up. The whole experience was surreal, because I couldn't believe that not only did I get a new car, but also the car of my dreams. I didn't have any further questions for Tony after, but I did after I went home. I was able to call Tony up to ask him. Tony was available to answer my calls and eased my mind. His availability definitely makes Tony a one of a kind man. If you're thinking about purchasing a new car at Longo Toyota, I definitely encourage you guys to get in touch with Tony Hua. Tony's contact information is 626-518-2525. Good luck you guys and thank you Tony! -Jacky H.

jackyh

Jan 1, 2015

First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painless. Tony was able to walk me through the application process one step at a time. I had so many questions, and Tony answered every one of them without sounding condescending. I felt comfortable and not like I was being taking advantage of. Tony was the man! and he hooked me up. The whole experience was surreal, because I couldn't believe that not only did I get a new car, but also the car of my dreams. I didn't have any further questions for Tony after, but I did after I went home. I was able to call Tony up to ask him. Tony was available to answer my calls and eased my mind. His availability definitely makes Tony a one of a kind man. If you're thinking about purchasing a new car at Longo Toyota, I definitely encourage you guys to get in touch with Tony Hua. Tony's contact information is 626-518-2525. Good luck you guys and thank you Tony! -Jacky H.

Martin

Dec 30, 2014

Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes above and beyond to help me get the best deal. You are the best!

Martin

Dec 30, 2014

Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes above and beyond to help me get the best deal. You are the best!

kate12

Dec 14, 2014

Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked hard to get me the best deal. I would buy my next car from him!

Katie

Dec 13, 2014

Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked really hard to make sure I got the best deal. I would definitely buy my next car from him and highly recommend him!

LongoCustomer1

Dec 12, 2014

John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple times to his station no answer was too busy chatting & laughing ignoring the ring .Will not be doing my service at Longo Toyota anymore . Not only is it expensive but the service is terrible.

C.K. Wong

Dec 6, 2014

Thank you Tony and Longto Toyota! It was just a simple and painless experience to purchase a car from Longo Toyota. Tony is a great asset to Longo as he is very knowledgeable and very straight forward with the best price he can offer. If you want to get a car quick with the best price available, Tony and Longo Toyota can help you with that. From the start to finish, I was out of there in less than two hours, not sure I can say the same for dealerships.

Colachon

Nov 9, 2014

I'm a first time buyer and I received a great deal. Leo was very helpful and friendly. I was treated well and all of my concerns were addressed. I left a very happy costumer.

Ademola Olatunbosun

Oct 30, 2014

He help me get the car of my dream in quick time.i will recommend him for anybody in the world. He made my dream come through in seconds. God bless you.

Alexzandra

Oct 27, 2014

He was so helpful and very funny. My Tia and I felt so welcomed. He made my experience of being a first time buyer perfect.

alexzandrabuco

Oct 27, 2014

He was so helpful and funny made us feel so welcomed. I would recommend him to anyone with out a doubt! Thank you so much.

Mr Aguirre

Oct 16, 2014

My Mistake, I should have bought a Honda! Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told they stood by their dealer. Wrote to Longo's owner and was told the Customer service director would contact me she never did but told TMS she had. Issues were with front drivers seat cushioning failing only after 3 years (Longo put a patch and charged TMS about $80 when they were supposed to replace the cushioning), arm rest that broke but was told by Toyota inspector its not for resting the arm, and noise from front dash was not fixed the first time. They refused to repair it the second. The 4th fix was again at TMS courtesy, the rear hatch was misaligned after 3 years. I was told by a tech that happens regularly to the highlanders. So sorry I bought a Toyota especially from Longo. BUY A HONDA!

Jose Aguirre

Oct 16, 2014

My Mistake, I should have bought a Honda!Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told they stood by their dealer. Wrote to Longo's owner and was told the Customer service director would contact me she never did but told TMS she had. Issues were with front drivers seat cushioning failing only after 3 years (Longo put a patch and charged TMS about $80 when they were supposed to replace the cushioning), arm rest that broke but was told by Toyota inspector its not for resting the arm, and noise from front dash was not fixed the first time. They refused to repair it the second. The 4th fix was again at TMS courtesy, the rear hatch was misaligned after 3 years. I was told by a tech that happens regularly to the highlanders. So sorry I bought a Toyota especially from Longo. BUY A HONDA!

David monroy

Oct 11, 2014

Great customer service such a great man helped me out great! He made my time worth I really reccommend him to anybody. Thumbs up to you Leo thank you for everything

Todd Hsu

Oct 7, 2014

After my great experience last year purchasing a 2014 Camry for my dad from Tony Hua, I am back this time around to purchase vehicle for family and I. We ended up getting the 2015 Toyota Highlander XLE AWD. Like in the movie the "Godfather", Tony Hua made us an offer that we could not refuse! It was loaded with "the works" and a price that we could afford. My family and I LOVE-LOVE-LOVE this vehicle. Tony Hua made all the difference! From the time we called him up, saw and test drive the car, Tony worked with us to govern our needs and budget rather trying to upselling us on features that we did not need. These are quality traits that keep me coming back and referring friends and family to him. If you are in market for a new or used vehicle, I would highly recommend you giving this guy an opportunity to earn your business!

Todd Hsu

Oct 7, 2014

After my great experience last year purchasing a 2014 Camry for my dad from Tony Hua, I am back this time around to purchase a new vehicle for family and I. We ended up getting the 2015 Toyota Highlander XLE AWD. Like in the movie the "Godfather", Tony Hua made us an offer that we could not refuse! It was loaded with "the works" and a price that we could afford. My family and I LOVE-LOVE-LOVE this vehicle. Tony Hua made all the difference! From the time we called him up, saw and test drive the car, Tony worked with us to govern our needs and budget rather trying to upselling us on features that we did not need. These are quality traits that keep me coming back and referring friends and family to him. If you are in market for a new or used vehicle, I would highly recommend you giving this guy an opportunity to earn your business!

camry

Oct 5, 2014

I was looking both Honda Accord and Toyota Camry... and I have to say Toyota Camry won due to a new car buying experience. Mr. Hess from Longo Toyota was professional and communicated with me via emails with honesty and direct answers. I did not have to haggle with the price and he honored it until the end. I recommend this dealership and him.

Diaza

Sep 30, 2014

Its was a great experience and i got the car i wanted.. The car is was a good conditionvery good mileage and the price was the best

Jack Sam

Sep 16, 2014

My Family and I stopped by to purchase my very first vehicle. Tony helped us out and made us feel very welcomed. He definitely made the car buying experience very easy and comfortable. He was knowledgeable and very thorough with his information. I don't think anybody could've helped us out better than Tony.

SalsaeraDebra

Sep 13, 2014

Not only was my sales representative Leo Olmos knowledgeable, he went above and beyond outstanding service. From the moment he greeted me to the end, 3 days later, when he bid me farewell in my new to me, 2010 Prius. Even in his corporate supported Hawaiian outfit he managed to remain extraordinarily professional, friendly and higly effective in getting me the car I needed at a price I could afford. ?? I highly recommend Leo Olmos at Longo Toyota. Outstanding experience! Thank you Leo!!!!

deggo511

Sep 9, 2014

As a first time buyer I was nervous with lots of questions. But let me tell you it was the smoothest, most hassle-free, friendliest, most informative, no pressure approach, and enjoyable experience I could have ever imagined. My sale "friend" Leo Olmos was more than I could of asked for he literally made my Longo Toyota Experience.

thomas jones

Sep 8, 2014

Absolutely the easiest and most enjoyable experience I have had (and I've had many) buying a car. My sales-professional was Matt Saint and you couldn't possibly get a more proficient, honest, forthright and friendly person to guide you through the process. There are many Toyota Dealerships in the Southern California region and I visited at least 7 of them looking for a used 4Runner. I ultimately went with a brand new (2014) because Matt showed me how all of my requirements for a Toyota SUV were easily met by the 2014 and at a price that COULD NOT be beaten. Brian Lee in Finance was also a straight shooter who had my usually laborious paperwork and product pitches session completed in less than 20 minutes!!!! That was a first. Thank you so very, very much for the experience and my beautiful new 4Runner. I look forward to doing it again at Longo when the time comes.

Hrdz07

Sep 4, 2014

Was informative, very friendly walked out with what we wanted. We have been looking around so trust me when I say this dealer made it easy. Thank You longo

Hrdz07

Sep 3, 2014

Was informative, very friendly walked out with what we wanted. We have been looking around so trust me when I say this dealer made it easy. Thank You longo

jess

Aug 25, 2014

The service was great and Leo Olmos was very informative. Very Friendly and easy to talk to. In the end, was satisfied with my purchase. Everyone was helpful.

Patrickjen

Aug 15, 2014

Walked in and Tony took over from there. True professional and a really nice guy! Got a great price on a Sienna, and he was a pleasure to deal with from start to finish. If you're looking for a new ride head down to Longo and look for this guy!

Cindie Nguyen

Aug 14, 2014

We just purchase a certified Toyota 4runner, very low mileage, great price and the salesman - Danny Camarillo was wonderful. He worked with us the entire time and was very honest, sincere and knowledgeable about Toyota cars and service.Danny was very approachable, not one of those sales guy that is aggressive, very mild manner and answer all of our questions. He was very funny and try to keep us occupied since purchasing a car can get lengthy. We already had 2 follow up calls from Danny..I would totally recommend Danny and Longo Toyota.#bestexperience

Omar82

Aug 9, 2014

Bought a RAV4 from one of the best sales guys at Longo!!!!LEO OLMOS was so helpful, friendly, informative and determined to work with me for my #DreamCar #BestSalesmanOnTheLot #IloveMyRAV4 #ThankYouLeoOlmos!!

cristipage

Jul 31, 2014

Dealership top notch. It was like a little city. Danny had very low key sales approach. It was so nice to be treated like a regular person and not be 'sold' on something. I highly recommend both Danny and Longo.

atrain12

Jul 30, 2014

Day 1 of my visit to Longo Toyota on 7/6/14.I do regret to give a 1 star review from my visit yesterday. Here's my experience. Yesterday (7/6/14) my wife and I walked into Longo, went up to the receptionist area, and told them we were looking for a Camry. It didn't seem too busy and we were quickly met a salesman who I believe his name was Danny Choi. Told him that we were looking for a 2014.5 Camry SE Magnetic Gray. We drove into the parking garage and were shown the car. I believe that MSRP was $24,875 with $500 alarm that can be taken off. It was new with only 4 miles. We test drove it and it was nice. After we got back they ran our credit (810/820) and we did qualify for the 0% APR at 60 months and as low as $0 down. I prepared myself by reading articles on how to buy a car and how to deal with the finance guy. Im on car forums and see prices people paid out the door. I do take into consideration that they have different tax rates and fees. Here are my numbers of what I consider a good deal. Keep in mind that this shape Camry will be discontinued in 1-2 months and I think dealers would want to rush these out the door. Camry SE with MSRP $24,875under 20K OTD: Great deal. Maybe people with cash and hook ups with salesman friends, black book pricing?20-21k : good deal21-22k : fair deal22k+: good deal for Longo and $ for salesman22,700: internet sales out the door priceSo it is my first time buying a new car. When it got to negotiating I threw out a price. I know it was lowballing because negotiating is meeting in the middle right? Keep in mind I already had an online Longo internet quote for $20.388.88 plus LA taxes so $22,726.83 OTD. I had to beat this price. Heres how I would presume the negotiation would go in my head and that we would meet in the middle somewhere:Me: $17,000 OTDsalesman: 24Me: 18salesman: 23Me: 19salesman: 22Me: 20 firmsalesman: 21 firmMe: 20,500 and we have a dealSO HERES HOW IT WENT: I told him I wanted it for $17,000 OTD. Thank you for not laughing at my low ball offer. Danny Choi remained professional. He said that was too low, it's a 9K difference. I eventually said how about 20K OTD. He still did not come back at me with any lowered price from MSRP. He just said that price was too low and he can do 22k plus tax and fees. I mean after test drive and running our credit, you would think we were serious right? I told him I've seen Camry's offered around this price on sale at other dealers (i.e. Claremont Toyota $19,388 before tax w/ $1,500 cash back i think.). I've gotten Truecar quotes for 19,750 before tax (Moss Bros Moreno Valley) and 20,050 before tax (Manhattan Beach Toyota). When you get to the Truecar dealer, I read that they commonly claim that it is missing items and cannot honor the price. Sounds believable. Anyway he told me to go buy them there because they can't sell them for that price here. I'm really not promoting Claremont or Moss Bros. Look at their Yelp reviews to see for yourself. I gave a 20K OTD price. And 20K plus taxes and fees are probably $22K at the truecar dealers. There was a 2K negotiating window and he still didn't give me a lower price and we could start haggling. He just didn't provide me a lower price on paper so we could haggle back and forth and sent us on our way. I mean 20K OTD with MSRP 25K is a 20% discount which was my target price. I did not print out any of these offers. I guess I should have? After leaving, it was very confusing for us and we're trying to reflect on what happened. We could not get a deal with the largest dealer in the US. A dealer that can easily beat other dealers. He did not even come back at me with a lower OTD price. He did not even go to his bosses to get a price. HE LET US LEAVE SO EASILY. TALK ABOUT NO PRESSURE!!! NOT EVEN A BUSINESS CARD. NOT EVEN A THANK YOU OR GOODBYE HANDSHAKE. I can only come out to believe that they didn't want to sell me a car and would want to sell it to other people with lower credit so that they can charge APR and make money on that. Also it was 7/6/14 and not the end of the month. Maybe that's why they're under no pressure to sell. Maybe they want to sell to un-informed people. Toyota has ended the month of June 2014 with best ever sales.BTW, My sister got her car new here 9 years ago. It was a new 2005 Camry LE with MSRP of $22,500 and was purchased for cash out the door at $18k even. Thats a 20% discount. UPDATE: 2nd visit to longo on 7/7/14 a day later. It's the last day to get the 0% APRSo it's 7/7/14 after work around 5pm. I called, asked for someone in new car sales, and was transferred to Kevin Lai and I told him about yesterday and he seemed understanding. He was able to look up my info and see who my salesman was, Danny. Danny probably put in a summary report on me. Kevin told me to come in and they will try to work out the price, so I made an appt with him between 7-8pm. I don't know why I was going to meet Kevin Lai since he's a portfolio manager in the Business Development team. Got there at 6:55pm. Waited until 7:10pm. Baltazar Olmos met with us because Kevin was off already. So Bal introduces himself and says give him 5 minutes while he finishes up something. Comes back 10 minutes later and we're at his desk, this time on the right side of the dealership. We could see the managers deal or no deal room. It had a giant number of 877 on top and 1200 on the bottom. My guess is they have sold 877 new and used cars so far 7 days into July and a target of 1200 for the month of July. Seems to me that so far they're on target to pass the 1,200 sales mark for July. This means less leverage/negotiation room for buyers and more power to the salesman.So I start with an offer of 21K out the door. He says thats too low. I tell him to take it to his boss. He goes to the "deal or no deal room" and Bal and Danny talk it up for a while. I believe theyre talking to Jeffery Yip also. Bal and Danny are in that room talking longer than the time we spent with Danny in total yesterday. Then Bal comes out with an offer of 23 something OTD. I told him that was too high. Then he says my manager didnt like your yelp review you put up. DUN DUN DUN!. Yes but I came back to try and work things out. I move to 21,500. He comes back and says 23,980. I say 22k. He comes back and says 22980. I say 22500 is my final offer. He comes back and actually somehow it increased to something like 23300 I think. Their internet sales gave me a price of 22,726 OTD and Bal couldnt even beat that. We walked away at 8pm. I believe we were income discriminated and now I am blacklisted now from the dealership. Thats ok. I have blacklisted you too. Afterwards, my wife asked me why did you want to go to Longo again after we couldnt get a deal the first time? I wanted to go because we both have had friends and family that have bought here. In my head believed in Longo. I had idolized Longo. I used to buy parts from there, check out the cars, and told myself one day I would buy from Longo. So we went again. After that ended it was 8pm and we headed to Claremont Toyota to look at their $19,388 Camry SE special. MSRP window sticker says $24,875 from Wonderies Toyota. It turns out that there's a mandatory $995 "PURSUIT" alarm that is not found on the window sticker. It cannot be removed. It was not said over the phone. Just the usual just come in. So we went in and the total OTD price was $22,500.55. I did not buy because I felt their PURSUIT mandatory alarm was non-negotiable and the fact that they did not mention this $1,000 alarm made them look deceitful. Learn from my mistake. I feel really bad I had to put my wife through this. Listen to your wife, because she is 99.999% right. I probably got her black listed too. Get OTD prices from dealers. Test drive the car. Do not let them run your credit. Discuss OTD price, then do credit check with financing. After they ran our credit they probably put me in the can very afford it range of 22k+.I believe some people will get good deals at Longo. Longo and I just didnt work out.I dont know why Im tearing up writing this. Im glad Longo didnt take my $22,500 offer and Im blown away by Claremonts easy out the door $22,500.55 deal that includes a stupid 1k alarm.The bad guys that I am calling out:Guy in the 'deal or no deal' room. He looked like Jeffrey Yip and I think the guy that read my part 1 yelp review.Danny ChoiBaltazar OlmosLongo guest relations rep, what do you have to say? I posted a similar review on yelp as well.

chilangochango

Jul 29, 2014

Hello, I just got a car from Longo Toyota, and the sellsman was William Phan. he was very friendly and answer all of my questions. He when as far as to explain all the details about my new car. so, if you are looking for a new car go see William I'm pretty sure he will help you as well.

chilangochango1

Jul 28, 2014

Hello, I just got a car from Longo Toyota, and the sellsman was William Phan.he was very friendly and answer all of my questions. He when as far as to explain all the details about my new car.so, if you are looking for a new car go see William I'm pretty sure he will help you as well.

toyotarippedusoff2014

Jul 17, 2014

Be careful if you are considering a ToyotaI got ripped off by Longo, and Toyota.I bought a Yarris in 2010 during the heat of the recall. One of the worst recalls in Automobile History. Why? I felt that since I had owned Toyota's before I could trust them to do what was right if i had a problem with the car I was to purchase. I wanted to support them, and knew they have/had a great history in making great cars.All was well until 2014, Toyota Lied to me..and ripped me off.. Their dishonesty, laziness, and incompetence cost me over $2000 in costs for items stolen, taxi, rental car etc. plus damage to my vehicle . I don't yet have an estimate to repair the damage, yet but will do so soon.When I called Toyota and asked for help..they said I was a ONE car Owner and thus unimportant to them. They said if I owned a fleet of cars, or perhaps a city looking to buy a lot of cars, or trucks they would assist me. But since they only ripped off me, one person, with one car they can afford the lose of business.I am a Veteran, and I see that Toyota is trying to exploit the Military and Veterans, with some "we support the troops" offer on their site and advertising. I am a Veteran they supported me by ripping me off.PLEASE DO NOT MAKE THE SAME MISTAKE I MADE AND GET RIPPED OFF!I guess this is like when people ask for a stop light to be put at a busy intersection and nothing happens until someone is killed , and THEN when it is installed The Family always says, "at least this tragedy will not happen to others"..I don't wont YOU to get ripped off as well.Toyota DID give me around $350, of what they ripped me off for..and I told them I would give them credit in my posts, and if they correct what they did I will update my posts.I will also be posting on Veteran Service Organization sites to warn Veterans etc.But if you are a Veteran or not be careful and don't buy a Toyota!I stood by Toyota they paid me back by ripping me off!Thanks-toyotarippedusoff2014 at yahoo.com

Widaow1

Jul 13, 2014

Thank tony hua for good experience buying new car.he is not pushy like the others i met before .he can answer you all questions you need to know and also recommend you only good things.

jagTVC56

Jul 5, 2014

Bought a new Rav4 XLE on 7/2/14. She was a joy to have as a salesperson. 100% pro. Seamless experience. Very, very pleased.

Flores

Jun 22, 2014

Great Customer service by Ruben he made me feel so welcome been a first time buyer. He was able to demonstrate the vehicles and inform me and my family about updated prices. He help me a lot in finding the right vehicle. Thank You , so much.

Flores86

Jun 22, 2014

Ruben Cardenas provided my dad, uncle and myself great customer service and he was able to answer every questions and concerns. He was such a great help and made me feel very welcome as been a first time buyer. Thank you

Deveny1

Jun 21, 2014

Abel and the entire Longo team made purchasing my first car on my own an outstanding experience. I was nervous and hesitant doing this on my own, but Abel and the team were extremely helpful and straight forward. They answered all of my questions, they were not pushy or aggressive and they helped me drive away in the exact car I wanted for the price I wanted. All in all it was a successful day and I appreciate all of their help and knowledge. I will never go to another dealership and will recommend Abel and Longo Toyota to anyone looking for a new or used vehicle.

DKaznKing94

Jun 15, 2014

Tony Hua is the best dealership I've worked with to purchase the car. Ignacio Vidal is also a great finances manager. It was great working these guys and it didn't take very long to get the car all in one day during my visit. I would recommend working with these two when looking for a new car or buying a new car.

rpham5

Jun 5, 2014

He was really friendly and was the most helpful of the people there. He was able to help my family find the exact car we were looking for and even gave us a test drive in the car as well. He clearly explained everything that we needed to know about the car to us and was able to negotiate an amazing price for the car. Overall the experience of finding and buying a car was enjoyable. It wasn't long and we didn't have to look around for hours to find the right car. Tony was able to get us the exact we were looking for and help us negotiate a reasonable price within a short amount of time. He was truly amazing and helpful even after purchasing the car. He clearly explained everything we needed to know from the car to the warranty. He is the best sales rep at Longo Toyota.

1Fathersdaughter

Jun 3, 2014

I am so pleased with our entire experience. Fred was amazingly kind, helpful, knowledgeable and professional. He listened to what we needed, what we could afford and then worked with us to find a perfect car. I absolutely do not like buying a car and almost always justallow my husband to take care of it but we chose to go together this time and I left feeling like we got what we wanted instead of spending hours arguing with someone about what they thought we needed. Thank you Fred and thank you Longo Toyota for having such a wonderful sales person!

mike_missionviejo

Jun 2, 2014

Thought I wait until a crisis happens to write my review. We heard some rattling in the pre-owned certified SCION we bought from Leo at Longo. We took it to another Toyota Dealer around our area, and they could not provide help us since the warranty just expired. So I emailed Leo and explained to him our situation and I figured I would not get a reply anytime soon.... TO MY SURPRISE - he called back within 5 minutes. Explained Longo has a 1 year warranty and asked us to schedule an appointment with Longo and they will look at the issue. AMAZING and AWESOME response in such a short time!!Usually the dealer/Sales will call you RIGHT back if you are interested in buying... BUT NOT LEO - he called even if there is an issue AFTER we had bought the car. Just can't believe this - and I'm pretty skeptical about Sales. Now going back to the day I bought the Scion - my wife and I drove through traffic and arrived a late (after 7 pm), but found Leo to be very pleasant and not overbearing. We just dont like pushy sales folks, and Leo is NOT in this category at all. Very easy to work with, we offered a fair price (not offensive) and we negotiated a deal that both of us were happy with. He made sure everything was completed and waited for us (for 2 hrs to go through the paper work/process) even though the dealership was closing. Just great patience and care from the first day to today (some 4 weeks later). Thanks Leo!!

brickbat

May 26, 2014

If I had known how this was going to turn out, I would have done it sooner. Fred Williams listened. He answered all my questions with evident knowledge of the cars and proof he was paying attention to what I was looking for. He was friendly, professional and patient every step of the way. He made it pleasant and easy to buy the car. I look forward to recommending him whenever I get the chance.

Davalos

May 25, 2014

Went to Longo Toyota to buy a car for my mom. Leo was our salesman, he was so helpful and friendly that he made us feel like family. He took the time to answer all of our questions and walked us thru everything. If you are looking for a good deal and friendly service ask for Leo Olmos. Thank you Leo!! my mom loved her mother's day present!!!

Henry_4Runner

May 21, 2014

I have an awesome experience with Mr. Fred Williams when I am purchasing a pre owned car. He's been so patient assisting me looking a better deal for me in looking a pre owned car. I highly recommend Toyota Longo to my friends who wants to purchase new and used cars and recommended Mr. Fred Williams to assists them looking for the right car.

Brian Ly

May 17, 2014

I cannot say how much I was amazed by Longo Toyota customer service and still am! My family been long time customers at Longo Toyota. We bought total of 4 cars in the past 7 years. Now, we just lease the New 2014 Toyota Camry LE for my cousin. She really happy with the deal. I would strongly recommend you guys to salesman "Tony Hua". He is friendly and good sense of humor. If you need to purchase a car make sure you ask for him. He will make sure to take care of you and treat you like one of his family members. He will explained very carefully and make sure you get what you want when you leave the dealership. I'm so glad I decided to come here to purchase my new vehicle and most definitely RECOMMEND to everyone to go to Longo Toyota to purchase a new car or lease it.

brianly88

May 17, 2014

I cannot say how much I was amazed by Longo Toyota customer service and still am! My family been long time customers at Longo Toyota. We bought total of 4 cars in the past 7 years. Now, we just lease the New 2014 Toyota Camry LE for my cousin. She really happy with the deal. I would strongly recommend you guys to salesman "Tony Hua". He is friendly and good sense of humor. If you need to purchase a car make sure you ask for him. He will make sure to take care of you and treat you like one of his family members. He will explained very carefully and make sure you get what you want when you leave the dealership. I'm so glad I decided to come here to purchase my new vehicle and most definitely RECOMMEND to everyone to go to Longo Toyota to purchase a new car or lease it.

Randy Nguyen

May 13, 2014

Work with Jose Del Solar and Fred Williams. They are patient and will work with you over the phone, in person, or email. It was great being able to get the exact car I wanted even though i live over 1000 miles away.

nguyenrt99

May 13, 2014

Work with Jose Del Solar and Fred Williams. They are patient and will work with you over the phone, in person, or email. It was great being able to get the exact car I wanted even though i live over 1000 miles away.

LaurieDeC

May 13, 2014

I recently purchased a certified Highlander from Longo and had a great experience. Eduardo Tinoco spent a lot of time with me, and he was very knowledgeable about the cars. He wasn't pushy or impatient. He was fair in negotiating the price and came in on his day off to close the deal. He was straightforward and honest, and totally held up his end of the bargain (and even put new tires on the car.). The dealership is HUGE so we went in on a Friday morning to sign the paperwork and didn't have to wait around much. The whole experience went better than I expected. And since the dealership has so many cars, it was literally one-stop shopping.

MichaelHsu

May 9, 2014

Very pleased with my experience. Leo did a great job throughout the entire process, helping me find a great car at a good price as well. I felt like Leo had my best interest in mind and did not try to up sell me on something I didnt need. I'd recommend anyone looking to buy a car seek out Leo.

amyroxanne

May 6, 2014

I recently went to Longo to just look around at some Scion Tc's, Little did I know I know that I would be driving home in one soon after. Tony Hua was a great salesman! I told him what I was looking for & he took us right to the lot to show me all the ones they had. He took the time to find the car that i really wanted, explained to me the difference in models and discussed financing options available to me. The day I walked in to sign the papers, Tony had everything ready to move forward with the deal. Starting with the paperwork, he had the new car washed and even with a full tank of gas to drive off in. The most exciting part that he surprised me with, is seeing my new car sitting right out front with a big red bow! Tony was just as excited as I was being that it was my first new car! Tony is not only a great salesman but I also consider him a member of my family, he has always been the one to help my family with getting them the cars that they want, but also a great deal. I felt very comfortable with Tony, he was not a pushy salesman and his goal was to get me exactly what I wanted! I sincerely recommend Tony to anyone who is looking for a Toyota vehicle and a great deal! Tony Hua can be reached at (626) 518 2525 or tony.huaatlongotoyota.comThanks a million uncle Tony!

Duongh

May 2, 2014

He walked me through the different options and made sure I got the prefect car and model for me and my budget.He explained different functions and different options but wasn't putting pressure on me for functions that I didn't want or need. He is friendly and went out of his way to make sure that car I wanted was the car I needed.He gave me a quick and short demonstration on the features of the car and afterwards told what I needed to do and when it is suggested that I bring in my car for service.I already recommended him to a friend who is also looking for a new car!

ManfredLam

Apr 21, 2014

This review is for the New Car Sales at Longo. Specifically calling out our sales guy Tony Hua and his Manager Casey Kabia.Typically if you were to say you got tag teamed by the dealer it would be a bad thing, but this is not the case for the dynamic duo of Tony Hua and his manager Casey Kabia. They really made the deal happen and they were going in with a difficult hand to begin with. I happen to be at Longo this past week getting one of my Toyotos serviced (which was also a pleasant experience this time as well) and decided to go check out the new Siennas. Our family is growing and we needed to find out more about the van. We did not expect to drive off with one. Tony was available and took me and my wife to the lot where all the Siennas were and let us take our time to get in every single one walked us calmly (never rushed) through all the diff models and when we couldnt decide on color he drove a few of them side by side so we could compare. That was amazing service. We told Tony that we have a lease ending for our Lexus and we wanted to run in one car for the the Sienna and we were a few months away from lease ending and didnt want to make two car payments. He said dont worry he promised the deal will happen and it did. After he negotiated with us and his manager he also talked with the leasing manager and worked with the managers of Lexus to make the transition smooth. We worked out all the details and setup an appointment to drop off the old and in with the new the next day. I brought in my Lexus the next day and he drove us back and forth between the Lexus and Toyota to handle the return of Lexus and paperwork for Toyota. Knowing it was taking a bit longer than expected he grabbed us some water. His constant follow up to ensure we were happy with our car was also a plus. Tony made sure our new Sienna was spotless and even helped us move all the junk we had from our old car into the new. Gave us some shopping bags to boot. I highly recommend Tony Hua. We have bought 3 cars in the past 4 years, 2 of them have been from Longo. This has by far been the best experience we have ever had in buying a new car in the last 10 years! When he promised the deal is going to happen it did. He said I wont be wasting your time if it wasnt going to happen. He promised and he delivered. We walked in with just wanting to find out more about the car and ended up buying it. He really made it really easy not to say no in a good way. Both my wife and I agree that we left with a smile on our faces, got a great deal and excellent hand holding service. We will be going to him from now on and I am recommending my family and friends to see him for sure. They deserve no less than a 5 star review!

MikeC

Apr 15, 2014

Come see Tony Hua for your new car needs hes the best! My family has bought numerous cars from Longo Toyota. It is the best dealership around! Having a bad experience and wasting close to 5 hours the day before at Glendale Toyota, Just reminded me at how Longos dealership is by far superior. I should of just came straight here. I had made an appointment with Tony Hua and he was very friendly and very easy going. We told him about what happened the day before and pretty much got down to business and gave us a great deal on our Venza Far better then Glendale Toyota without the hassle. Tony got the job done, he was upfront, was a smooth sale ended up driving home within about an hour and half. Can't beat that! Made my wife happy which makes me happy! Thanks again Tony! we will see you soon with other family members looking to purchase a new car. Tony is the go to guy! give tony a call 626-518-2525. You won't regret it trust me!

Mikecov

Apr 14, 2014

My family has bought numerous cars from Longo Toyota. It is the best dealership around! Having a bad experience and wasting close to 5 hours the day before at Glendale Toyota, Just reminded me at how Longos dealership is by far superior. I should of just came straight here. I had made an appointment with Tony Hua and he was very friendly and very easy going. We told him about what happened the day before and pretty much got down to business and gave us a great deal on our Venza Far better then Glendale Toyota without the hassle. Tony got the job done, he was upfront, was a smooth sale ended up driving home within about an hour and half. Can't beat that! Made my wife happy which makes me happy! Thanks again Tony! we will see you soon with other family members looking to purchase a new car. Tony is the go to guy! give tony a call 626-518-2525. You won't regret it trust me!

jonnyboisez

Apr 12, 2014

I came to Longo Toyota because of a referral from my cousin. I met with Fred Wiliams and was immediately greeted with a smile. I had spoken to Fred on the phone prior to this meeting, and he remembered what exactly I was looking for. at the end of the day i walked out with a used truck that was exactly what I was looking for! Thank you Fred for taking care of me and getting me into a new (for me) Tacoma!

Neysa

Apr 3, 2014

EXCELLENT CUSTOMER SERVICE, HONEST,FRIENDLY AND SINCERE. THEY GAVE US A VERY GOOD PRICE ON OUR PURCHASE.WE WILL RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY AND OTHERS.VERY NICE PEOPLE AND DEALERSHIP.WE WILL BE BACK ON OUR NEXT PURCHASE.NO NEED TO GO ANYWHERE ELSE.

berenice

Mar 25, 2014

Papa fred what can i say the best out there he will get u a great deal!!! His a professional knows his stuff and back up with a great crew funny pleasant people they will make u feel right at home.

artgeg

Mar 25, 2014

Service was great and help was great as well. All dealers should be this well organized, professional, and great with prices. Alex was one of the best salesman I've met and wish more salesman were like him.

523212bere

Mar 25, 2014

Papa fred what can i say the best out there he would get u a great deal!!! His a professional knows his stuff and back up with a great crew funny pleasant people they will make u feel right at home.

Michael

Mar 20, 2014

Went in looking for 2014 Camry. I already knew what I wanted but did not expect to leave with the car the same day. Walked around the lot looking for the one I wanted, when Tony approached me and my mom. He took us to the parking structure where there were many more cars stored and we went looking for the exact model with features I wanted. After finding the car, we took it for a test drive onto the freeway and back to the dealership. We started negotiating for the car and I had already set in my mind that I was not going to take the car if it was $1 more than I had in mind. Tony went back to his manager a couple times before he was finally able to get me the car for what I asked for. Tony was a great salesman to deal with and kept his cool the entire time and hooked me up with a good deal. I will recommend Tony to others and will come back to him for next car.

usmcspikey

Mar 19, 2014

Went in looking for 2014 Camry. I already knew what I wanted but did not expect to leave with the car the same day. Walked around the lot looking for the one I wanted, when Tony approached me and my mom. He took us to the parking structure where there were many more cars stored and we went looking for the exact model with features I wanted. After finding the car, we took it for a test drive onto the freeway and back to the dealership. We started negotiating for the car and I had already set in my mind that I was not going to take the car if it was $1 more than I had in mind. Tony went back to his manager a couple times before he was finally able to get me the car for what I asked for. Tony was a great salesman to deal with and kept his cool the entire time and hooked me up with a good deal. I will recommend Tony to others and will come back to him for next car.

reposed

Mar 18, 2014

What can I say about this dealership. They've obviously been the number one Toyota dealership for this many years for a reason and I found out first hand why. I definitely got a five star treatment here. My salesman, Neil Polzin was amazing. He went above and beyond the call of duty to help me out.I have less than stellar credit and needed a car bad. I also couldn't afford to much down. For a month Neil and I went back and fourth trying to find the perfect vehicle and fit for my finances. He came totally came through for me. I was able to walk out with an amazing car. He also knew so much about the car itself, that I don't think I even need to read a manual or anything. Overall, a great car buying experience and they made a customer out of me for many years to come. Thanks Neil and Longo so much for making this happen!

kwbshk1

Mar 17, 2014

My friend and I went to Longo Toyota to test drive a Corolla. Saleman Tony Hua was helping us. He is a reliable ,professional and an excellent saleman. He always give advise to save money for customer. We end up buying a Corolla from him. I highly recommend Tony Hua to all future buyer that want to buy a toyota. Don't forget, TONY HUA is your saleman. SincerelyJ & V.

Hugzandkisses399

Mar 14, 2014

This was the smoothest, easiest car buying experience of my life. Thanks to William Phan, Bill Blanco, and especially Will Amiri, whom all made me feel completely comfortable and certain in purchasing my new 2014 Prius. Not one time during my entire visit did I feel like I was being pitched or up-sold something I didn't want or need. I felt like I was being helped. They were all so patient, honest, and knowledgable when it came to my budget and any questions I had regarding my new purchase. I highly recommend ANYONE to trust Longo Toyota and any of these gentlemen with their next car purchase.Thanks again William, Bill, and Will!

beautifullady

Mar 12, 2014

I have given this rating because my experience at Longo Toyota was the best! I explained my situation to Danny and he listened and made sure that I was taken care of. He was thinking of my needs and what would be best for me. He wasn't pushy at all. He was so nice and caring. I never thought I would like a toyota, Since I always owned a Nissan. The way I was treated here doesn't compare to the Nissan Dealers. I was imppressed Not just by Danny but with the entire employees that were there during my visits. I will recommend Danny Camarillo and El Monte Longo Toyota to anyone. Thank you so much for everything.. I trully appreciate it. Sincerely,Maria

and7514

Mar 4, 2014

I had a great experience up at Longo Toyota. I worked with Abel Duran he was Excellent ! I love the truck I purchased. Thank you so much :)

joooleee

Mar 3, 2014

I recently went to Longo Toyota looking for a brand new RAV4 and was lucky enough to meet Tony. Tony was wonderful to work with. I normally hate car shopping and have encountered a few terrible encounters in the past where the sales associate kept promising me one thing only to not be able to deliver, but Tony was very straightforward and helpful. He was extremely attentive and explained himself very well. He was able to address all of my family's questions and concerns. This is by far my best car shopping experience. I would highly recommend my friends and family to him if they are ever interested in purchasing a new car.

gaballar

Feb 27, 2014

From the start, Abel was as friendly a salesman as I've come across. He didn't come across like many other used car salesman. He listened to what I wanted and was very knowledgeable about the cars I was asking about. Throughout the entire process, if I had any questions up, he would explain everything very clearly and would double-check to make sure I understood everything, from car maintenance to financing. If I had to buy a car again, I'd go back to see him in a heartbeat.

PaulOginni

Feb 25, 2014

Great experience overall! Jose was friendly and efficient, and I was able to trade in my vehicle quickly. He also helped me through the application process. I would recommend this dealer!

mbocc

Feb 10, 2014

My experience buying a used car at Longo Toyota was great! Abel was very professional, straightforward and a nice guy. Based on my criteria, Abel was able to help me find a comfortable, practical and easy-to-use car.

nillan

Feb 5, 2014

Just bought my new Corolla thanks to Uncle Sam. I got just what I wanted at the price I wanted. My sales guy was great thanks Henry for not pressuring me it made my decision easier.

Din92173

Jan 31, 2014

I am writing this review to compliment Fred Williams and Godwin Hui at Longo Toyota in El Monte. I normally hate the car buying experience, but last week I had what had to be one of the best experiences in my 60+ years. We live in San Diego which is over 100 miles from Longo, but my wife and I had a specific used car in mind and finally found one that we thought was what we were looking for at Longo. I called the dealership and was connected to Fred. I asked if the vehicle was still available as I did not want to drive that distance for nothing. Fred said that it was but someone was taking a test drive at that moment, and that he would call me to let me know the outcome. He called me a short time later and said that the other folks had not taken the car and it was available. I told him I would be in later that day but if it moved in the mean time please call me. We finally got there a few hours later and after I parked we spotted car we were after and started to look it over. I then called his number and he came right out. Let me say that Longo's other sales people made a good impression since no sales person came charging over to pressure us while we were looking at the vehicle. Fred showed us the car and we took a test drive. We showed him the vehicle we intended to trade in, then we went inside to discuss the sale. What impressed us most was the "no pressure" meeting, we discussed the car price and came to an agreement. He never had to "go discuss it with the manager". Then, what I thought would be a negative (the trade in price), turned out to be another positive. The used car appraiser's initial offer was lower than we expected. I showed Fred the KBB listing for our car and he went back to the appraiser and negotiated for an acceptable price. He also gave my wife and I plenty of "alone time" to talk between ourselves. Again, never any pressure, which in my experience was a car-buying first! Then it was off to the finance dept where we met Godwin Hui. Godwin went to great lengths to make the finance process as painless as possible. In our haste to leave San Diego we forgot to bring the title for our trade, so Godwin hooked us up to be able to take the car that day, and send the title back to them rather than having to drive back up from San Diego. After getting home I found a few issues I needed to discuss with Fred and Godwin, and they were just as nice and helpful after the sale as during the transaction. If we decide to buy another Toyota, we will be back at Longo

nenaa11

Jan 29, 2014

I LOVED this place ! after having gone through TWO lemons, (Im barely 20 by the way ! and one of those lemons where purchased from a "trusted honda guy" i was so done with cars ! my honda was ready to leave me stranded and i wasn't going to wait until it did to find a replacement. walking up, the place is HUGE. a GREAT selection of cars ! Cassey was AMAZING ! love this guy ! we had been to about 4 dealerships before, and being my first time financing a car, these guys were just trying to confuse me and up the price on cars but "save" me money on the interest, and they were just not helpful, didn't make me feel like they were there to help me find MY car, just like they were there to make a quick and easy buck off a college student who doesn't know better. well, needless to say, Cassey not only stayed in my budget, he found my baby for LESS than what i had told him my maximum amount was ! he was sweet, helpful, EXTREMELY patient, i cannot say how much i appreciated his help that day ! i just wish the internet department wasn't so sneaky !! i got really upset that because i applied for a loan online, one of the online department guys claimed he set up an appointment and said i was HIS. (yes, he claimed me and my sale like a piece of candy after cassey had already done all the outside work of finding my perfect match and test driving and all that. The man had indeed never set up an appointment or even called me back to tell me if i was approved or not!!) well, in the end i was able to request cassey (split commission with mr. do nothing but sit on his xxx all day long) but he was extremely helpful, and happy, and genuinely can't say how refreshing it was to have someone on MY side, after all the car problems I've had in the past. i walked out with a steal ! They had a subway, starbucks, and i believe other things there, so while my stepdad and i did the paperwork and test drove it, my mom and sister had somewhere comfortable to go. SERIOUSLY the MOST pleasant experience ! I've NEVER felt so comfortable in a dealership ! usually, they make me feel like a flounder in a sea of sharks ! THANK YOU CASSEY! & the rest of the Longo Toyota staff that did their part for me !! I LOVE YOU GUYS!!!! IM totally coming back when its my sisters turn to get a car, and I'm recommending Cassey to all my friends !!

TaraWrapsYou

Jan 12, 2014

Im 200+ miles north of Longo. We did everything over email & phone. I got exactly what I wanted and saved thousands. They even met me half way, saving me 2 hours drive time each way! The delivery took only a few minutes of signing the papers and we were on the road. Best car buying experience ever! Im spreading the word about Longo Toyota! Thanks to Mr. Taylor & Gamboa for all your help and making the process smooth & easy.

gabem

Jan 7, 2014

Hi Fred, Once again thank you for giving us the highest level of great customer service I have ever witnessed in your industry. My Son has walked away from his first automobile purchase at Longo Toyota and his experience could not have been better thanks to and every member of your management staff. Please share this email with your extraordinary team. They treated us better than family! :)All the best in 2014,G. MartinezUpland, Ca

vriechers

Jan 5, 2014

Fred Williams is a 5 STAR professional he is absolutely great. He is a sincere, knowledgeable, a great listener with excellent follow through so ask for Fred!

kdeen

Jan 5, 2014

Jose was great. The whole experience was great. I was especially impressed that Jose was able to bring up service records on the used car I was interested in, so I could see exactly when the oil changes were. This information is often missing from carfax, leaving one to wonder. True, it was a Toyota certified used car, but I still wanted to see the service records, and I got my wish. I feel like I got a great car at a great price. I am very happy. They are even delivering it for free to Santa Barbara, 110 miles away. This place was a long way for me to go to buy a car, but it was worth it.

Mark

Jan 3, 2014

Best price. Best selection. No hassles. I drove 100+ miles to get to Longo today, and I was not disappointed. I bought my last new car at Longo, and once again, they made it worth my drive from San Diego County. Recommend Alex Li.

ErickM

Jan 2, 2014

This dealer is the best dealers I have ever been to. There is a reason I came here a second time. They a caring, courteous, truthful, and best of all they don't pressure you into buying a car if you cant afford it. Sergio was my "Sales Consultant" and he was great walked my wife and I through every step of the way. Loving our Prius.

MarkLandon

Jan 2, 2014

Best price. Best selection. No hassles. I drove 100+ miles to get to Longo today, and I was not disappointed. I bought my last new car at Longo, and once again, they made it worth my drive from San Diego County. Recommend Alex Li.

Vicki

Jan 1, 2014

Fred Williams is a 5 STAR professional he is absolutely great. He is a sincere, knowledgeable, a great listener with excellent follow through so ask for Fred!

lizzyshoe

Jan 1, 2014

I've been researching a future car purchase, and my experience with Neil has been above and beyond. He's been very helpful matching me with a great car that will match my needs and at a great price.

Ohlrich

Jan 1, 2014

I explained to this salesman that we lived in Phoenix and wanted to buy a Prius and would pick up the vehicle on or about December 24th.We had to deliver our current car to the buyer in Los Angeles so we thought it was a good idea to buy the new car in CA so we wouldn't have to drive two cars. I visited their website and emailed them with the VIN number of the car and got a reply from the sales rep regarding price.The week before our trip to LA, I tried to confirm the price and got a short reply with a slightly reduced price. Two days before the trip I tried3 times to find out if the price included window tinting or not and also what was the document fees would be. I heard nothing from them.As a result we made the trip to LA and back and would never recommend this dealer to anyone.

lizzyshoe

Dec 31, 2013

I've been researching a future car purchase, and my experience with Neil has been above and beyond. He's been very helpful matching me with a great car that will match my needs and at a great price.

AaronFontanilla

Dec 30, 2013

The best place to shop for a new car! I would definitely recommend this place to anyone on the market for a new Toyota or Scion. Have bought 2 scion Xb's from there already. Neil Polzin helped me and my Dad out with both cars and he always goes above and beyond for us. His awesome customer service and knowledge of the cars definitely makes our car buying experience informative and enjoyable. Longo has gained a loyal customer with me and will definitely recommend this place to family & friends!

jabad15

Dec 18, 2013

Very accommodating, friendly, personable, and knowledgable. Fred went out of his way , above and beyond, to satisfy our extra needs. Purely great service. Nothing less

Fedreams

Dec 18, 2013

Tony Hua had us in and out in 90 minutes with a brand new Sienna! My wife is still amazed at the deal we received as well as the personal service. Thank you for a quick transaction and great service, Tony! Highly Recommended! Five Stars.

epoch

Dec 15, 2013

Tony Hua has made our car buying experience extremely pleasant. He sales tactic is very soft-pitched and he listened to our needs are without trying to up-sale us with what we do not want. More importantly he treated us like VIPs and went out of his way to make sure we got the best deal possible while staying within our budget... an attribute that are not commonly found in typical sales people nowadays.

Another satisfied customer!

Dec 10, 2013

I would like to take the time to share my wonderful experience with my recent purchase. On Sunday, December 8th, my family and I was in the market for a new vehicle for our father. We went to see Tony Hua from Long Toyota. He was recommended by many of my friends and relative, since he made a positive impression with their purchases. He had a great reputation and they insured me that I will be fully satisfied with whatever vehicle I purchase from Longo. And they were correct. Not only was I satisfied, my dad could not stop talking about the RAV4. He understood all features the RAV4 had to offer since Tony was speaking in a language my dad could understand....Vietnamese. Tony was very easy going and very informative. My dad appreciated the time Tony took while making sure all my his questions was answered. I was very amaze with his excellent customer service and would recommend Tony to anyone who is either thinking about buying/leasing a car. Give him a call at (626) 518-2525 or email him with your questions at tony.huaattoyota.com. Let Tony wow you and give you a car purchasing experience you will never forget! You will not be disappointed! Thanks a million Tony!!! Lynn Huynh

lynnhuynh

Dec 9, 2013

I would like to take the time to share my wonderful experience with my recent purchase. On Sunday, December 8th, my family and I was in the market for a new vehicle for our father. We went to see Tony Hua from Long Toyota. He was recommended by many of my friends and relative, since he made a positive impression with their purchases. He had a great reputation and they insured me that I will be fully satisfied with whatever vehicle I purchase from Longo. And they were correct. Not only was I satisfied, my dad could not stop talking about the RAV4. He understood all features the RAV4 had to offer since Tony was speaking in a language my dad could understand....Vietnamese. Tony was very easy going and very informative. My dad appreciated the time Tony took while making sure all my his questions was answered. I was very amaze with his excellent customer service and would recommend Tony to anyone who is either thinking about buying/leasing a car. Give him a call at (626) 518-2525 or email him with your questions at tony.huaattoyota.com. Let Tony wow you and give you a car purchasing experience you will never forget! You will not be disappointed! Thanks a million Tony!!!Lynn Huynh

MEGAN

Dec 3, 2013

On Sunday,12/1 as I had begun shopping for a scion xb, I was approached by Tony Hua. From the first hello until the end, Tony was delightful and very informative. A Toyota Camry had caught my eye and he was able to give me insight on the differences in all aspects of the two vehicles. My heart was pretty much set on the scion xb when I had arrived. Later that afternoon, I had a change of heart. Tony showed us many different interior and exterior styles of the scion along with the camry. He did not at anytime make us feel rushed. I was able to test drive the base model camry and fell in love but ended up going for the Charcoal 2014 Camry SE with all black leather interior. He worked with me on pricing of the vehicle and was able to work out the BEST deal I could ever ask for. He sincerely listened to my needs and made it happen. I couldn't have asked for a better salesman! I feel sincerely blessed to have met Tony (the BEST salesman ever!) that day. He makes customers feel comfortable with their purchase and thoroughly goes through everything needed to know about the vehicle. Thank you Longo Toyota for employing people like Tony Hua to really make a customer happy. I am proud to be apart of the Longo family. THANK YOU TONY!

Aklopez86

Dec 3, 2013

Tony Hua is an Excellent sales man. Very helpful nd patient i recommend him. He spent time explaining the vehicle nd made the experience very fun with no pressure

applehearts09

Dec 3, 2013

On Sunday,12/1 as I had begun shopping for a scion xb, I was approached by Tony Hua. From the first hello until the end, Tony was delightful and very informative. A Toyota Camry had caught my eye and he was able to give me insight on the differences in all aspects of the two vehicles. My heart was pretty much set on the scion xb when I had arrived. Later that afternoon, I had a change of heart. Tony showed us many different interior and exterior styles of the scion along with the camry. He did not at anytime make us feel rushed. I was able to test drive the base model camry and fell in love but ended up going for the Charcoal 2014 Camry SE with all black leather interior. He worked with me on pricing of the vehicle and was able to work out the BEST deal I could ever ask for. He sincerely listened to my needs and made it happen. I couldn't have asked for a better salesman! I feel sincerely blessed to have met Tony (the BEST salesman ever!) that day. He makes customers feel comfortable with their purchase and thoroughly goes through everything needed to know about the vehicle. Thank you Longo Toyota for employing people like Tony Hua to really make a customer happy. I am proud to be apart of the Longo family. THANK YOU TONY!

rikei

Nov 18, 2013

We had a great experience buying our Prius Plug-In. Tony was very knowledgeable. He answered our questions and was patient. The sales process overall was very smooth.

autoglass

Nov 7, 2013

My son Patrick, first time new car buyer, age 26 and I stopped at our local Manhattan Beach Toyota dealer in the morning of 11/1/13. They had the exact color and equipment 2013 Prius IV. But he wanted to return to Longo because Ruben in the used car department had spent 2 hours with him on Thursday 10/31/13 and he wanted him to get the commission.We were introduced to Rene Lawson and another salesman...After 2 1/2 hours they delivered his new waxed and filled Prius to the curb in front of the showroom and gave him the keys and shook his hand, even helped take his picture with his 1st new car! Then came "THE BAIT AND SWITCH" five minutes later, he came back out and took the key saying it was the wrong car, 2014 not 2013 same price no financing available.Then they demanded $2000 DEPOSIT they said was Toyota Finance Dept. rules for 1st time buyers.Then they said they didn't have the car and tried to UPSELL a loaded car he didn't want. Rene offered to transfer a car in another day and deliver it. My son said to her, "I feel like I have been DEALING WITH A TYPICAL USED CAR LOT GAME" She said, "that's harsh" he said,"YOU BAIT AND SWITCHED CARS, TRIED TO GET A $2000 DEPOSIT NOT NECESSARY, AND TRIED TO UPSELL ME A CAR I DIDN'T WANT"! The reason we came to Longo is because my family and business have bought (2 earlier Toyota pickups, 3 Tacomas, 2 cressidas, and 3 camry) WE WILL NOT RETURN !We drove to Manhattan Toyota and in an hour, bought the car $8.00 less per month, NO DEPOSIT REQUIRED FROM TOYOTA FINANCE,I am interested in a response from Longo Toyota SincerelyBill Grunbok, OwnerNational Auto Glass of Beverly Hills

bdunning

Oct 14, 2013

Go see Neil Polzin in the used car department. We were having some trouble and needed a good replacement car, and really did go over & above the call of duty. The truck we got is great and ... well, how often do you come away from a car dealership reporting a good experience? Top marks.

humber27

Oct 13, 2013

if u buy a car at this place longo Toyota think about it before i buy a car i went wrong and would not change or return the deposit i recommend not to buy there ifu do not want to go through the same Huberto Toledo

Ryan

Oct 9, 2013

I've sent Longo many requests for email return or call back. No response back. I've noted my experience at recent survey fromToyota after my new car purchase elsewhere. I would've like to purchase at Longo to shop large inventory. Oh well

Carmelarap

Oct 9, 2013

Tony has been very patient to us and very knowledgeable as well as very friendlyHe makes you feel at ease right away.He is an asset in a company.Thank you Tony for your help and your friendship.I brought 2 of my friends andI am sure they will go to him when they need a new car.

MarcoC35

Oct 7, 2013

I've visited three other different Toyota dealerships (Carson, Miller, Downtown) and have gone through the entire process. This was the best experience I've had. I went in with a certain expectation of what I would get and how much I would pay. I came in with a trade-in, which I knew would limit my ability to negotiate. Still, Andy Luu was able to get me a deal that I felt was fair much quicker than any of the other dealerships I mentioned above. By far my best experience at a Toyota dealership.

echan123

Oct 7, 2013

Tony Hua was awesome. He was friendly and was able to give us a very great deal on our Toyota Rav4! Go ask for Tony Hua.

PriusCAndy

Oct 2, 2013

Just got a Prius c here from Tony Hua.I had asked for quotes from over 30 dealerships in California. Tony gave me the lowest price.On the day of the purchase, the whole process (including a pre-purchase test drive, DMV paperwork, and financing paperwork) took less than two hours.If you don't want to waste time or money, hit up Tony.

someGirl13

Sep 29, 2013

I'm not saying George Sun is a bad guy. He isn't. He's an extremely shrewd care salesman. So shrewd, in fact, that you should avoid him and deal with somebody else. He's like the tough high school teacher all the students want to avoid. He's a strong and expert negotiator. Deal with somebody else.

Ben

Sep 23, 2013

Tony was sensitive to my personal and financial needs and provided me the best options available. He quickly developed a personal rapport and treated me much better than other dealers I had visited days prior. He made my purchase enjoyable and I felt like I was treated fairly. Additionally, he managed to provide me a fair trade in price on my 2011 Camry which allowed me to purchase the vehicle I really wanted. The trade in was fair, the finance experience was exceptional, and most of all, the service was phenomenal. Longo, Tony is worth his weight in gold.

benrodri

Sep 23, 2013

Tony was sensitive to my personal and financial needs and provided me the best options available. He quickly developed a personal rapport and treated me much better than other dealers I had visited days prior. He made my purchase enjoyable and I felt like I was treated fairly. Additionally, he managed to provide me a fair trade in price on my 2011 Camry which allowed me to purchase the vehicle I really wanted. The trade in was fair, the finance experience was exceptional, and most of all, the service was phenomenal. Longo, Tony is worth his weight in gold.

Manya Sulikhanyan

Sep 15, 2013

Jose at internet used car sales was great.No liars here.Thank you Jose and team LONGO.From Henrik and Manya The 2007 Chevy Tahoe

zibi1128

Sep 12, 2013

I just bought a prius V from Tony Hua at Longo Toyota. It's the first time in my life I had such an honest and kind car salesman! He gave me a great price on the car and I shopped around a lot. At the first visit, he not only showed various automobiles, he also gave me good advice about each car. By his advice i chose the Prius V. He searched for the color I wanted. After a few short days, I got a call from Tony and he picked me up from my house on his own time. After receiving the car, I definitly made the right choice in the make and the man. If you want a a good person to sell you a car, call Tony (626) 518-2525 or email him at Tony.Huaatlongotoyota.com Finally, I would like to thank Brian Lee at the finance department.

melodym

Sep 11, 2013

1. Tony is a nice, patient, funny person who gave me quick, easy and enjoyable car buying experience. 2. My mom is usually very picky and hard to deal with, but he made my mom satisfied and happy with his patience! 3. Shortest time i spent with any dealer and highest satisfaction ever. 5. Great service and great people here at longo toyota!

mauleod

Sep 2, 2013

We have been long time customers since 2001 and have bought four of our Toyota vehicles from Cesar; not to mention our family and friends have also purchased their Toyota vehicles with Caesar's help. He has always made our vehicle buying a very pleasant experience. In our most recent purchase of a new Prius C, he has gone above and beyond our expectations. He has demonstrated excellent customer service and we are very grateful.

oasisannabelle

Sep 1, 2013

This branch was referred to me by my boss. He was in contact w/ Steven Hess prior to my visit at the dealership which he was provided of several quote of cars that I would be qualified for. Went there yesterday, 8/30/13. He was friendly at the beginning. After the whole process of filling out forms, seeing a car, test driving and appraising my trade in, his demeanor changed at the time of getting certain quotes online which was completely totally different from what he initially provided...to the extent that I was directly called "stupid" of answering a phone call who was my boss who by the way was the one that referred me to Longo Toyota. Steven Hess never disclosed the appraised value of my trade in, declined to provide me any written quotes and/or terms of what I am qualified for nor he has given me options to my satisfaction as a prospect buyer. After being disrespected the way I did, I decided to leave. So, today 9/1/13 got an email from Steven Hess wanting to know if I would proceed in buying the car if he would be able to give the initial quote that he provided...so what changed from the day before I went, to the day i came in and the day after i left? Steven Hess is a scam who see hard working prospect buyers as "$" signs for him. He's not working to help prospects like me. To any future clients of Longo Toyota...be aware of STEVEN HESS.

Vadim Larkin

Aug 23, 2013

When we first started thinking about purchasing a toyota, we automatically knew that the choice needed to be as large as possible. we were recommended to the Longo toyota dealership in El Monte CA. we drove to the dealership and ask for a russian translator. Luckily enough, one of the sales representative spoke russian! We were greeted with the upmost respect by Alex L and he professionally and patiently worked with us so we may have the best car buying experience possible. Since we were trading in the 2011 Camry, we didn't want to choose another model but wanted the new version of the car. Overall, we will proudly honor Alex L with the best and highest rating that we can give him since he made this experience memorable and for being so respectful. We can't be more thankful!

kilrpunishr

Aug 23, 2013

When we first started thinking about purchasing a toyota, we automatically knew that the choice needed to be as large as possible. we were recommended to the Longo toyota dealership in El Monte CA. we drove to the dealership and ask for a russian translator. Luckily enough, one of the sales representative spoke russian! We were greeted with the upmost respect by Alex L and he professionally and patiently worked with us so we may have the best car buying experience possible. Since we were trading in the 2011 Camry, we didn't want to choose another model but wanted the new version of the car. Overall, we will proudly honor Alex L with the best and highest rating that we can give him since he made this experience memorable and for being so respectful. We can't be more thankful!

lgloria

Aug 13, 2013

Let me tell you it has not been easy shopping for a vehicle considering the factors I could only bring to the table but Tony Hua from longo toyota was amazing. I can tell he really cared about me. He helped me in getting a great deal. Fantastic service on his part. He was honest, helpful, caring, and not pushy. I would def recommend him to friends and family. By far a great car buying experience. Thank you so much. You have made my life a little easier. I'm so grateful. If you are shopping for a Toyota or any vehicle stocked at the longo dealership give Tony Hua a call. He is the man to talk to. His number 626)518-2525 or if you prefer email he can also be reached at tony.huaatlongotoyota.com

DHINH

Aug 9, 2013

Want a Toyota? Easy choice.. Longo Toyota and ask for Tony Hua. Tony is there to make sure you walk out with the car you want. I couldn't ask for better service and an overall car shopping experience!

dhinh21

Aug 9, 2013

Tony Hua is the reason to go to Longo above any other! He made my car buying experience comfortable and easy. He got me the exact car I was looking for. Longo Toyota stands up to it great reputation of service. D

THuynh

Aug 8, 2013

I'm a repeat customer! My mom's lease was up and it was time to pick up another car for her. Because I had a wonderful experience with my pervious purchase, I went to see Tony Hua, and he did not disappoint. He made my mom feel comfortable and explain in detail of all the possible options that comes with the car (in Vietnamese). I was pretty happy with that since speaking Vietnamese can be challenging for me. By the end of the transaction, I could sense my mom was very excited with her new 2013 Camry XLE. Another satisfied customer! Thank You Tony!!! For those in the market for a car, see Tony Hua (626) 518-2525.

tphuynh

Aug 7, 2013

I'm a repeat customer! My mom's lease was up and it was time to pick up another car for her. Because I had a wonderful experience with my pervious purchase, I went to see Tony Hua, and he did not disappoint. He made my mom feel comfortable and explain in detail of all the possible options that comes with the car (in Vietnamese). I was pretty happy with that since speaking Vietnamese can be challenging for me. By the end of the transaction, I could sense my mom was very excited with her new 2013 Camry XLE. Another satisfied customer! Thank You Tony!!! For those in the market for a car, see Tony Hua (626) 518-2525.

Marvin536

Aug 5, 2013

Isaac Banos is a primary example of why Longo Toyota of El Monte is ranked #1 in the world in Toyota New and Used Car Sales and is the world's largest dealership. These guys are professionals at what they do. Call them salesmen or not but I am surprised that I am another customer in their books. It all started when I wanted to trade in my current vehicle (a 2003 infiniti G35). I submitted a trade in offer on Kelley Blue Book (kbb.com) and Longo Toyota was the only dealership to call me immediately. Although at first they made it seem like they wanted to buy my vehicle but I knew it was a sales tactic to get me to trade and buy one of theirs. As a primary rule of sales, I do want to buy, you gotta listen and convince me. I was assigned Isaac as my sales guy and I came in with the intention of buying an AWD Toyota Venza (also had a Nissan Maxima) as my alternative choice. These of course were vehicles I've always "WANTED" but not necessarily "NEEDED". They did not have the AWD version in stock so Isaac made me test drive an Acura MDX. Very nice vehicle indeed but out of my budget. The night ended with him steering me to a PRIUS. I notice the prices on the PRIUS were now affordable due to the influx of inventory coming in from leases. It was also the latest 3rd Generation Prius. I test drove it and it immediately hit me, that gas mileage is #1 in my list of needs. The amount of commuting I do makes this vehicle very practical. I test drove a Prius IV (1 below the full package V) and I loved how it was quite full of amenities inside such as leather seats, a navigation system, rear back up camera, etc.. However, I still was not sold because it was not a toyota certified pre-owned (100k warranty) and therefore, also did not qualify for a low rate financing option. However, the next day, I went on their website and stumbled upon a Prius V that was a Toyota Certified Pre Owned and it was the full package deal with HID lighting, fog lights, JBL sound system, Allow Wheels and tuned suspension as additional perks. I immediately contacted Isaac and told him this is what I wanted. Isaac closed the deal smoothly by contacting my current lender for the payoff, getting me pre-approved for the 1.9% rate I wanted and getting in and out the next day. Just wanted to say Thanks for steering me to a car that made "cents!".

LynnNguyen

Aug 5, 2013

After a bad experience at Keyes Toyota in Van Nuys, my family and I were extremely relieved when we entered the Longo Toyota dealership. Once we entered the facility, we could tell from the atmosphere that this car dealership was different. As the #1 Toyota dealership in the world, they have an enormous selection of vehicles in all models and vehicles. Tony Hua made my first new car buying experience stress free and enjoyable. He was very knowledgeable, friendly, and respectful to me and my family. He really helped me understand the new car buying process in addition to giving me an unbeatable price. He made sure to ask that I was a new grad (graduated in the past 2 years) to get an additional Toyota discount. He went through all the warranties I had on my car told me when I should come in for service. After I recieved my car, Tony showed me all the features of the vehicle. I did not even have to tell him that I am a crazy instagrammer for him to offer to take a picture of me with my new car after everything was done. You can tell that Tony really cares about his customers and wants the best for them. I am now home and very happy with my new Prius.

susant139

Jul 16, 2013

Our ten-year-old Sienna minivan was in need of major repairs so we went to Longo on a Saturday morning at a very busy time in our lives. The dealership was crowded with customers and we needed to wait 15 minutes for an available sales rep. Sales Rep Tony Hua was straight-forward and efficient in showing us the 2013 Camry we were looking for. We told him my husband needed to get to work and he guided us through the purchasing (with trade-in) process in under 3 hours. Tony demonstrated a lot of repsect for my husband's schedule. We were happy to be able to eat lunch and have a Starbucks while we waited for the paperwork to be drawn up. Tony helped synch my Android phone to the blu tooth system in the Camry. I am very happy with the car and the entire experience. We live in the LAX area but Longo is worth the drive.

gohann23

Jul 12, 2013

I went into Longo Toyota to have my 2010 tundra crew max front seats looked at. The passenger side air bag senor was not working and kept blinking to fasten the seat belt and the fabric to the driver side was pulling away from the seat as well as it squeaking. I explained to the service rep that about 2 weeks ago I found a screw and plastic piece by the driver side door and that every time you go up a driveway or go over speed bumps or bumpy road the chair squeaks. Just finding the screw, plastic piece and the fabric pulling away from the chair the chair is defective and the truck is still under warranty so replace the whole chair. The service rep said they have to have the district parts manager look at it and see what he wants to do replace it or fix it. They decided to fix it. I wish they would have replaced it like they did when I had the 07 tundra. I gave them the benefit of the doubt to fix it and thought maybe the screw had to do with why the chair was squeaking. I advised the service rep that I bought the running boards for this truck so I would have this problem. Even showed the service rep how I entered and exited the truck and he agreed that the chair should not be doing this or having this problem. I also mentioned that this was the 2nd tundra crew max I purchased and the first one had the same issue but I didn't have running boards for that 07 tundra. this makes me question the quality of automobiles Toyota put out having 2 truck with the same problem. What pissed me off is that the technician could not replicate the squeakiness. How can you not replicate it makes the noise every time you go over bumps speed bumps or go up driveways. Even if they couldn't replicate it, it is obvious the chair is defective the broken pieces falling off the chair, fabric pulling away and its still under warranty replace it. But they didn't do that, so now I have to deal with a squeaky chair that every time I go over a speed bump or bumpy road I hear the squeak. This pisses me off I worked hard to by this truck and to have this going on with a new truck it is BS. Everyone that knows me knows I am very meticulous about my truck and nothing better be wrong with it, I take care of it. I spoke highly of Longo Toyota and referred many people to purchase cars from Longo Toyota and that Toyota puts out a reputable automobile and guarantee's there automobiles due to how I was treated. Within my whole family we own 10 Toyota automobiles. The last 2 tundras I have had and having the same problem makes me question what type of product Toyota is putting out and if I should trade this one in for another type of truck from another dealer and not a Toyota at all. After I Finish paying this truck off I don't think I will buy another Toyota Tundra if they give me a hard time about a squeaky chair under warranty. They only way I will keep this tundra and continue buying Toyota's if they honor replacing the seat and honor that they back the automobiles and being a superior automobile manufacture.

JM

Jul 9, 2013

Tony Hua provided excellent and friendly customer service when we were looking to buy our Highlander. He answered all of our questions and got us a great deal. Overall, it was a quick and painless car buying experience at Longo Toyota. Thanks again!

khuang1011

Jul 9, 2013

Ask for Tony Hua. This was honestly the most effortless transaction ever. I'm not into the bargaining and spending hours at a dealership, Tony really made the car buying experience a positive one. Tony is really kind, personable, understanding and gives great deals. He is really straightforward and will do whatever he can to help out. I always shop around before I buy anything and Longo Toyota and Tony gave me a price that I just couldn't walk away from. I went to Wondries through a referral and they still gave me a unreasonable price and I really did not like the the salesperson that I was working with. If you are price shopping, don't even bother wasting your time at Wondries.

jkb238

Jul 9, 2013

Tony Hua provided excellent and friendly customer service when we were looking to buy our Highlander. He answered all of our questions and made sure we had all of the details. Overall, it was a quick and painless car buying experience at Longo Toyota. Thanks again!

Fawni626

Jul 2, 2013

Came here last weekend to purchase a sienna for my dad. Tony Hua had helped me get the best price. He was quick and straight to the point, which I like. Didn't bs like other salesman in the past that I've dealt with. So I highly recommend him when looking for a Toyota car.

Tommy_H

Jul 1, 2013

Tony Hua is the man to look for if you want a great deal. His service was exceptional. I was in the market for a truck and didn't know what to look for. He asked qualifying questions and helped me find the one that fitted my needs. Not only did he made me feel comfortable with the purchase, he gave me a killer price that I couldn't pass up. This isn't the first vehicle I bought from him and won't be the last. Tony, you're the best! I will continue to recommend my families and friends to Longo Toyota.

tphuynh

Jul 1, 2013

Tony Hua is the man to look for if you want a great deal. His service was exceptional. I was in the market for a truck and didn't know what to look for. He asked qualifying questions and helped me find the one that fitted my needs. Not only did he made me feel comfortable with the purchase, he gave me a killer price that I couldn't pass up. This isn't the first vehicle I bought from him and won't be the last. Tony, you're the best! I will continue to recommend my families and friends to Longo Toyota.

JasonDorsey1

Jul 1, 2013

My vehicle was on order, was called when it came in. We went in on a Sunday morning, sat down, after about 2-3 hours we walked out with a brand new 2013 Scion xB 10 Series. Ryan Tsai was the salesperson and he is by far the best and I believe the top salesperson there. Super easy, no haggle on the price, we knew what we wanted and we got it.

jamiechau

Jun 22, 2013

great service all around...answered all the questions that needed be answered. he was very helpful and nice. im satisfied with the quote he gave me.

adgravett

Jun 21, 2013

My experience has been VERY BAD. Butch & Mario NEVER RETURN my calls! I would not recommend Longo Toyota to my worst enemy. Too many Toyota dealers to deal with these bad business men.Shame on you Longo to conduct your business so shady. Sign blank form (i refuse), come back one more signature needed to be given and entire new contract......RUN don't walk from LONGO TOYOTA.

twelveman

Jun 11, 2013

Tony did not pressure me into buying anything. He was up front, professional, and most importantly he served me so well for my 1st ever car purchased. He respected me as a valued customer. I would recommended any friends to go see Tony for toyota.

Jeffbertolli

Jun 10, 2013

Alex Liukemson is an extremely rood and disrespectful sales man. I wanted to select a model from Camry for my business and purchase 6 of those. I thought Longo have a better selection then any other place, but changed my mind after very unpleasant experience with old and slow man. Language barrier is the biggest concern of mine. He did not allow me to talk to another sales. I would never recommend this place , very crowded and nervous.

seungtaelee

Jun 9, 2013

I got a toyota highlander last friday. Andy gave me best price. Also he is very kind. I satisfied with everything. I highly recommend Andy wong as a car slaes consultant.Thank you Andy! -from Mr. Lee-

TundraGeek1

Jun 6, 2013

I've purchased 3 Tundras, a Tacoma, and a Highlander from Longo. They were able to give me the best deal possible on every vehicle with no hassles. Longo's excellent service department with highly trained staff is knowledgeable, helpful, and friendly. Waiting for an express oil change at Longo is a comforting experience with their in house Starbucks coffee stand and their Subway sandwich shop.Thanks Longo!

dreidf

May 22, 2013

Sales associate not knowledgeable. I was at the dealership for 95 minutes before a ridiculous offer was presented. I drove for over an hour to get to Longo, as I was assured on the telephone that I had an appointment with a senior assistant manager. 20 min. after my scheduled time, I was finally given to one of your least experienced salesman. After selecting the vehicle (20 min.) I waited for over an hour for the offer. I was told that was the best they could do. $400 off sticker? When I said that was unsatisfactory, the salesman had me wait another 30 min. with another offer. I thought the first offer was the "best" Longo could do. At that point, I was tired of waiting and disgusted, so I left. Perhaps those sales techniques are successful for you, but, for me, it was a waste of time and effort. I researched the price I should have been offered, through other Tundra owners (customers at my restaurant) and my neighbor-former CEO of Valley-Hi Toyota- and was willing to pay something at least close to reasonable, but was never given the opportunity. Coming into contact with 100's of my own customers every day, I would never think to treat them as I was treated. Believe me, I am always asked about good experiences at the retail level, and rest assured Longo will not be one of them.D. Fetters

superKathy31

Mar 28, 2013

I visited this store a couple month ago and an ugly and old freak tried to sell me a car. I just came to check the things out , but this dude, who can't even speak proper English lied to me on my credit score and price on a car. He acted like a manager and did not let me talk to anybody else.I ran away from this place, and he continued to bug and harass me.STAY AWAY FROM HIM !

arvinjb

Mar 24, 2013

My co-worker suggested I stop by Longo since I was in the market for a Prius. I was hesitant because of my past experiences with dealerships. My last purchase was through my credit union autoland and I though that was easy.This time I wanted to lease. So I made an appointment with Alex Liukimson for noon on a Saturday. By 3pm, I had the car I wanted and at the monthly payment I wanted. Alex gave me a good price on my trade-in. He was very professional and a pretty funny guy. When my lease is up, Alex will be getting a phone call from me. Their finance department was courteous too.

Karizma21

Mar 3, 2013

I would like to take the time to personally thank Joseph in Finance and Neil in used car sales. I was able to walk off the lot with my dream car a used 2010 Venza. This car has all the bells and whistles! Neil took his time with us being that had my two you children who were very impatient. I was able to get a great APR thanks to him and Joseph who was great at making us feel like we were at home verses inside a huge dealership! Great hospitality from the Toyota family and I am more than ecstatic that I am part of the family now! My recommendations for these two gentlemen are more than words can express!!! Heaven sent!

BLambeth

Feb 19, 2013

This was the most pleasant experience in the purchase of a car I have ever encountered and it started with Steven Hess. I basically knew what I was looking for; however, Steven showed me every Venza he had on the lot just to be sure. The basic price was the best in Southern California (even beat Costco pricing) and the money that I got for my trade-in was fair and accurate (I had done my homework). The folks that handled the actual financial transaction were friendly and professional and everything was completed in a timely manner. We were even offered Starbucks coffee while we waited for them to evaluate our trade-in and get the paperwork going.The most amazing thing of all is the after purchase follow-up from Longo. I have never been contacted so much by any dealer just to invite me back for dinner and to see how everything was going with my new Toyota. They even sent someone out to my house to assist me with all the electronic features of the car.I definitely recommend Longo Toyota to anyone looking for a new car, and most importantly, Steven Hess!Bernadette Lambeth

DDU2013

Jan 30, 2013

Best buying experience ever. It was a no haggle situation --we said what we wanted and our salesman henry looked to find the perfect fit for our wants. I would recommend this dealership and our salesman because of all our car buying experiences -this was the simplest fastest service ever.

Lynn2012

Dec 28, 2012

When i went to the dealership -- i had no intentions of buying-- however i was very pleased with the customer service given by our sales associate that my partner and i decided to go for the deal-- there was no pressure and our salesman Henry suggested great add on options that made our vehicle even nicer-- We love our Sequoia and will definitely go back to our same saleman when looking for another vehicle -- Thanks Henry and Longo for making us feel like VIP's....

uckristyn

Nov 11, 2012

Oscar gave me a great price and found me the Prius I wanted ( which I didn't find at Power of Cerritos). He even drive 20 miles in the rain to return my house keys I left at the dealership with my trade-in.Thanks Oscar!

mjmer

Oct 23, 2012

You get quality service and great prices at Longo. I would recommend it to everyone. Steven Hess, Internet Fleet Manager was superb. My family liked the way he presented himself and the company. He was professional yet funny per my kids. You do not feel pressured in buying, but his professionalism is a definite plus and even though we had another option in mind we went straight for a Toyota Prius. He's an asset to the company. His personality will bring more customers to Longo Toyota.

JasonDorsey

Oct 23, 2012

Walked in & was immediately able to take a test drive, got a quote on 2 vehicles, left & came back and made a hassle free no pressure quick purchase. I purchase a 2012 Scion XB. I would recommend Ryan hands down the best salesperson ever.

alexmar182

Oct 9, 2012

When I first pulled into the service lane he was very professional and handle everything with care. Afterwards when discussing the relation to my cars problem he was easygoing and friendly. After the problem was fixed he described what was wrong and sent me on my way. I'd recommend him to anyone.

toosh45

Oct 7, 2012

Customer satisfaction at its best!Car buying experiences can be either difficult and stressful, or uplifting to where the dealership is working with you to make it easy and stress free. The experience I had at Longo Toyota is worth noting in the best of ways. I had been searching for a used Highlander for weeks, running into some of the worst pit vipers out there. From the moment I contacted Longo (through my AAA membership), I was put in touch with JJ Lee. He contacted me immediately with the intention of finding me exactly what I was looking for and in the budget I needed. JJ's professionalism and personal attention was a ray of hope from the poor service and arrogant salesman I had been dealing with for the past few weeks. He saw to it to find the vehicle I wanted, the mileage I needed and at a price I required. This was by far the best experience I have ever had at a dealership with the ease and efficiency that was no short of amazing. I would highly recommend Longo Toyota and more specifically 'JJ' Lee. He is everything that a personifies a great Fleet Manager. Jason

bmulder13

Sep 2, 2012

The best buying experience we have ever had. Alex was very nice and helpful, he worked to get us the deal we were looking for and went above and beyond to make sure we were happy. If you plan on buying a toyota, you must go to Longo they have the biggest selection of cars I have ever seen, if you can't find the one you are looking for at Longo it probably does not exist. If you have to drive a little extra to get there it will be worth, just ask for Alex and he will take care of you.

mikewalker

Aug 4, 2012

felix was a gentleman and extremely professional... assited me in choosing the best car for my needs. was very good at walking me through my options and in negotiating the best terms for the deal.he was very knowledgeable in the line of cars he was representing. i think he is a very valuable asset to longo toyota.mike walker

James gomez

Aug 3, 2012

In the past 25 years I have purchased 3 autos from Jules. As a member of the La Habra City Council I highly recommend Jules. He is very honest and dedicated to serving the needs of the consumer.

aniatorres21

Jun 25, 2012

i want to say that henry lawanson was a great sales associate, very friendly. I was ery impressed when he took over4 hrs to work on a deal that was best for me. he made my family and i feel safe and somfortable with the decision that i was making. he worked hard to get me not only the best car but the best deal. we had explained to him that we went to a different toyota dealer and did not even make an effort. now i know why Longo Toyota is number 1. we drove from palmdale ca to el monte and it was all worth the drive and the experiene. that you henry and toyota for this great opportunity and great experience.

georgearthurs

Jun 12, 2012

Jose showed me 4 different cars which meet my needs and didn't pressure me on a choice. I felt the final price was better then I expected and dealership was friendly during the purchase process.

Aloha days 1

May 16, 2012

Experience with sales person was good. Knowledgable, friendliness. Is very IImportant. Was not pushy during the sale. Which is what u find in most dealers.! I recommend shopping at longo Toyota in el monte

miko77m

May 15, 2012

He was very helpful and clearly explained details about purchase & related paperwork. He gave us enough time so we could pick the right car we liked.

BLESSED

May 13, 2012

FIRST, I THOUGHT I WAS IN A LUXURY MALL. THE DEALER MAKE YOU FEEL LIKE YOU ARE A KING OR A QUEEN. OH SO PROFESSIONAL, HONEST, CARING AND UNDERSTANDING!!!! COME ON IT'S OWNED BY PENSKE. I DIDN'T KNOW THAT AT FIRST, BUT IT REMINDED ME OF MY TOYOTA DEALER IN ATLANTA. "ATLANTA TOYOTA" IN DULUTH, GA THEY TREATED ME THE SAME EXACT WAY LIKE I WAS THE ONLY CUSTOMER THEY HAD AND I MISS ATLANTA TOYOTA!!! SO LONGO IS NO DIFFERENT I FELT SO WELCOME AND FOUND MY DREAM CAR!!!!! THERE WERE SOME MINOR ISSUES AND THEY ARE CORRECTING THOSE ISSUES, THOU IT'S A INCONVINECE I'M SURE THEY WILL MAKE ME HAPPY!!!

Eziomo

May 4, 2012

This is the first time I have ever rated a dealership. Over the last decade I usually buy cars from eBay. My sister convinced me to look for a local dealer. I went to 3 Toyota dealerships and was dismayed by the lack of inventory and pride of profession. Just as I was deciding to go back to buying from eBay, one of the other dealers recommended Longo Toyota as he put it their large inventory.I met Adam Chi and knew right away I had found my dealership. He was knowledgeable courteous and professional. By the end of my second visit, I bought a Hybrid XLE Camry for myself, a Limited Highlander for my Wife, and a Limited Rav4 for my Niece. All at my price. Grace Shei recommended extended warranties at reasonable prices and the manager Aarom Misajon made the purchase easy. You would think the other dealers would have wanted by business seeing that I was buying multiple cars but for some reason they were more interested in selling me what I did not want.First experience at Longo, a lasting experience. Good job Adam. See you soon.

MYSienna

May 2, 2012

Andy was very professional and knowledgeable; he answered all our questions in both Cantonese and English. He also made purchasing the vehicle fun, because he offered to give his Longo Toyota shirt as part of the deal. My husband and I felt that Andy was trying to give us the best possible deal. When it comes to purchasing a car at Longo, I would referred my family and friends to Andy.

rclora

Apr 30, 2012

The best dealer we have ever worked with! Victor Smith is excellent in representing your company! Victor is a pleasant surprise. with people like him working for you, LONGO TOYOTA will continue to be #1! we have purchased previously from Power toyota buena park - whewww! never going back to them again nor are they going to get any recommendation from us.purchased from miller toyota of anaheim - not going back. stressful enough with the buying experience and then you get a finance director who said "i couldn't care less" regarding my issues. after these experiences we are only going back to one toyota dealer and that is TOYOTA LONGO. impressive, pressure free, and truly a 21st century dealer who puts the customer first!!!hey Victor we are still coming back for that Corolla S, we'll call you soon.

Oscarcarrasco

Apr 16, 2012

Bought a car last week, to my surprise the car was changed three times. The excuse, "THE COMPUTER" did this... It looked as 'bait and switch' to me. The car I had chosen was app. $90.00 more, but since I was wearing "my moron of the day hat" I just left with a car the computer chose for me. The one for less $.I am sure I will encounter more problems for the financing. Maybe the computer will charge me 19% interested rather than the 2.9%.I wasted almost two hours waiting for all three cars to be washed. This is not the fault of the salesman, he was very understanding, the bad is in the Finance dept. the manager thinks all customers are stupid! The man that finalized the purchase was quite rude to say the list. I'm sure that he did like that I did not to buy the Overpriced items they like to push. Like the $100.00 alarm for $1000.00. I have owned Toyotas since 1975, our family has bought at least 60 Toyotas since. Will I buy from Longo again? NO!! Buyer be aware, Longo is no longer honest as in the past. "I doubt and refuse to believe that it was the computers" Lets not forget that employees are a reflection of management!

vicmelissav2

Apr 15, 2012

Great guy! We simply got what we need without the lousy haggling i've experienced from the nissan dealership many years ago. We truly got a reasonable deal givenour circumstances. The extended powertrain warranty was the great part.Thanks for your 21 years of experience. Appreciate it! Vic/Melissa

la08la08

Apr 14, 2012

This is are 5th purchase from this dealer always treat us like we are special! We drove from San Diego and Alex is wonderful! Thanks

nikes4stace

Apr 12, 2012

I was provided incredible service. I was not pressured into anything. They allowed me to take all the time I needed. They offered information to me that I was not aware of. I recommend the dealership to anyone.

priuslover11111

Apr 8, 2012

I worked with Alex, he was very helpful, knew what he was doing, and he walked me through every step of the deal. He is very professional, and if you ever go to Longo Toyota, I highly recommend you set up an appointment with this dealer.

jzolnikov

Feb 21, 2012

I've been buying cars and trucks for forty years and Longo has been the best experience I ever had.And would I tell anybody I know about my personel experience you bet I would.

ekim1218

Jan 30, 2012

My wife and I recently purchased a new 2011 Toyota Prius. Our experience at Longo was top notch, and in particular, Jules "JJ" Lee and Ali Adnan were fantastic. They were friendly, honest, and worked hard to find the right car and the right price. We never once felt rushed, stressed, or felt like we were being upsold on things we didn't want or need. If you are someone who doesn't relish the thought of buying a car because of past negative experiences, I would highly recommend making a visit to Longo, and specifically ask for JJ and Ali. They are top notch guys who will make you feel taken care of and not in some false "salesman"-ish manner. As a first time Longo customer, I was very impressed with the facilities and the convenience of not only having a Starbucks and Subway on the premises, but having a Triple A office saved me a lot of time and hassle. The whole process, from start to finish, was great, a real 5 star experience.

cathh

Jan 4, 2012

My parents are looking for a car for my brother who's in college and decided to go car shopping today. This dealership is very friendly! The salesman that helped us was named Andy, he was very informative and helpful in our decision in which vehicle to buy today. We ended up going home with a Toyota Camry this afternoon and we are very happy with it! Andy also helped us out with a great deal and financing offer. This dealership also had a variety of cars available; I know some dealerships either don't have enough colors or options in the lot but this one had the colors I wanted to see. I would recommend this dealership to anyone looking to buy a Toyota! Staff was friendly and helpful as well a great selection of vehicles!

DavidFinOC

Jul 25, 2011

We bought a 2011 Highlander SE from Paul Leung of the Internet Sales Dept. Even though we dropped in unannounced, he was very pleasant and helpful in showing us the colors we were interested in. In fact, everyone we came across was friendly. The reception desk was was helpful and offered us any brochures we wanted while waiting for Paul to join us. We got a no hassle, no pressure deal from him. We'd done a ton of research prior to our visit and got a price that we are very happy with. Paul made it a smooth, enjoyable experience. Longo is a huge dealership and if you're looking for inventory, it's the place to go.

nala1098

Jul 21, 2011

My boyfriend bought a Tundra at Longo Toyota about 8 years ago from Fred Williams and was very pleased with the experience. About a month ago we decided on getting a new car for me, when we learned that Fred was still at Longo Toyota, we did not hesitate to return. We were not disappointed, he was AMAZING!! Having never bought a new car myself, I was dreading the thought of dealing with the back and forth of negotiating, you hear about from so many other dealerships. This was not the case at all. He listened to what "WE" wanted, not what "HE" wanted to sell us. He kept us in the loop as we were waiting for our specific car to come in. The office was nice and very welcoming. Even the Financing Dept made our experience enjoyable, which is not always the case. I would without a doubt return to Longo, and Fred.

dirkb

Jun 14, 2011

Joanne Hamilton is amazing when it comes to customer service. she always greets me with a "Hey, Dirk! how are you!" you dont get that many places.Unfortunately, they let Tom Ryan go. after 23+ years. Bad Decision. Very, VERY bad. When you've had 1 (yep, count'em ONE) service advisor for 20+ years, that you've recommended to all of your toyota owning friends (and passed cards out for), it's quite disappointing to find him gone. Especially when, in those same 20 years, you've tried other advisors at Longo when he's been on vacation, and things just didnt get done right, or on time.I may go back to see how other advisors are, but that remains to be seen. i have already gone to the dealership (15 or so miles out of the way) that Tom went to work for for my basic service.To add insult to injury, about this same time, Penske took over the starbucks in the dealership. (it used to be a corporate starbucks) More problems. i ordered a simple drink--a caramel apple spice (grande' size, with no whipped cream.) i opened it to add a splenda...and noticed that the level of the drink was about an inch to an inch and a half from the top. ummm...you dont add "room for cram in an apple cider drink (even coffee you leave about a half inch max.) instead of using the standard issue starbucks lids, they cheaped out and use a generic "Dart" brand lid...nice going...it leaked all over my shifter while i was driving...that NEVER happens with the starbucks supplied lids. yep, they likely cost more...but they dont leak. (i've had the same experience twice--just to make sure it wasn't a fluke) me thinks they should have left running a starbucks to people that know how to run a starbucks.Things just ain't the same at longo anymore...sad.

Servicebad

Jun 1, 2011

Took my car in for a dynastic test ($110.00). Explained that I heard a noise, so mechanic took it out on a test drive, confirmed the noise. Got back to the dealership, I had them open the hood and explained that the noise might me coming from the left side. Left my car at 7:30 AM. At 1:00 the service manager called and confirmed that the noise was coming from the cracked cover I had pointed out. But did not know for sure that the noise was going to stop.I told the service manager that I would call him back. REMEMBER I HAS TAKEN MY CAR IN FOR A DYNASTIC TEST I called a different Toyota dealer and they gave me more information just over the phone in regards to replacing the part (cover).I than called back and talked to the service manager and mentioned that the engine light was on over the weekend. The service manager said he would check it out. Here it is after 1:00 in the afternoon 5:30 hours later what happen to the dynastic test that was supposed to be done, that was the purpose of my service appointment. Guess what now it's another issue a over $1200.00 problem. I than asked for the results of my test but have been getting the round around. All I want are my dynastic test results.BAD SERVICE....CAN'T TRUST THEM...OVER CHARGE....AND CAN'T GET TEST RESULTS ON YOUR OWN CAR...WHY WHY WHY

Liana69

Feb 22, 2011

Alex Liukimson was a really professional and friendly person to work with. I am going to proudly recommend Alex Liukimson to all my friends and relatives. He guided us threw everything we needed to know and he was proud to work with us. Alex was really proud to see us when we walked in the dealership, he gave us alot of information about the dealership. Besides that he explained everything detail by deatil about the car, which gave us more information about the car.

GatoTaco

Jan 27, 2011

I was having some problems with my truck and I wasn't satisfied with the results from the initial diagnosis & service performed by Longo. Jose Uribe, Service Manager, stepped in & got personally involved. He even got a Toyota Rep. involved. I gotta say, I was caught off-guard by his hands-on approach & follow-up throughout the process. Very impressive. He even reimbursed my car rental fee. Thanks Jose! Gonna visit parts dept. for some accessories.If you ever have a reasonable problem with Longo service, I'm sure Jose will strive to make things right & keep you a happy customer.Jose, I was never gonna do biz with Longo Service Dept. again. But, you made a difference and I am gonna remain a customer. Thanks for all your help!By the way, I'm not associated in any way with Longo Toyota. I'm just a regular customer like you. But, I do feel that good customer service needs to be recognized & appreciated, just like bad customer service should be brought to your attention.

annapena

Dec 5, 2010

I have been going to Longo Toyota for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Longo to the Toyota owners I know. I absolutely love Toyota and wouldn't trade it for any other make in cars!!! My repairs advisor, Paul warehem is the best!!!

ronyama

Nov 3, 2010

I purchased a Scion XB and three days later brought it in due to problems with the hood. The sevice department looked at it and said it was not a warranty problem and referred me to their body shop. A technician looked at it and fixed it within 15 minutes, no charge.

myeung

Jul 30, 2010

I just buy the Carmy 2011 ,only 1200 miles , i think it has transmittion problem when i bring it, and the service technical person come out to check the car, he said car normal , and second day he call me that he has to change the transmittion or fix something in my car . After they fix the car, i pick up the same day, the problem is still the same, no change, I bring back for next day, they said the car is fine, even without to test drive my car, I'm very upset and disappiont the service from them. they said they need to wait for the regional manager on thursday to follow up the car or let him to check it again.What kind of service you provide from Longo Toyota? I have a good faith with your company before, but not now..if you want to contact me

dagrinch

Jul 1, 2010

While bringing in my vehicle for service I was visited by a service guest relations Joanne Hamilton. She sat me down to talk to me and ask about the service, the work done on my car, and friendliness of staff. I explained to her that I have been coming here for years, because I believe to find this dealership honest. I do believe that the ones whom are here the longest though are the most honest. I have seen many service teams here and many of them are nice and honest, those whom are not up to par are taken off the team, which is why I find this dealership to be very good. Lies are not tolerated among the dealership's employees. If I had any problems in the past I have talked to guest relations and everything was taken care of well.

moukhtara

Jun 27, 2010

On 06/26/10 I had an appointment at 1230pm to service my 2007 yaris; I was told it will be ready at 4pm.The car was not ready until 425pm . Before I paid I asked the service advisor if the maintenance button has been reset he replied yes. I went outside and waited until 440pm to get the car and sure enough when I started the engine the light was flashing and was not reset. The car had to go go back to be taken care of and it was returned 5 minutes later. The car was not ready on the promised time and what upset me is I asked about the light and was told yes it was reset when it was not. I drove from Orange county got there on time and waited 4 hours and your employees did not perform their jobs as they were suppose to.I had another incident with your people on 12/21/2009 when I took the same car for service and the technician did not fasten the caps and the car was making a noise and I did call you and spoke to you about it.It looks like it is a continuous issue with your service department and negligence is an issue and form last December it does not look like it is fixed and if it is happening to my car I am sure it is happening to others.What will you do if it happened to you ?I bought three cars from your dealership in 2005 and 2007. And since I bought the last 2 cars in August 2007 I have been driving each time 62 miles to service the cars for the past 34 months and this this the second time I had an issue which will raise the following questions:Trust and honesty .I need from you in writing an explanation what will you be doing about it last time I received a call from you and the service department assuring me that this will be taken care of and it was not.Toyota has had a lot of bad publicity lately and does not need any more. invoice c56603date 06/26/10tag 3176 Malek N Eremrust

komalley

May 3, 2010

I have had a long relationship with Longo Toyota. I bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service. Today though even this great service was exceeded! I had an appointment for service and met with the service rep I was assigned to. I had a small concern about that rep and brought it to the attention of Young Tea. WOW! From that moment on I got the best customer service ever! Young kept me informed about the status of my car and even personally inspected the car after it was detailed.Thanks so much to Longo, Joanne Hamilton to whom I also spoke and especially to the star of this service show - Young Tea!

sirxavier

Apr 27, 2010

Took my FJ in for a brake job on 4/14/10. My overall experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations). I will definitely recommend and be a returning customer. I live in Pasadena and dont receive this kind of service from my local dealerships. Thanks again. XA

efwatkins

Apr 14, 2010

Joanne Hamilton, Guest Relations, was great. She greeted me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. She was there when I arrived and facilitated getting my vehicle to me when it was time for me to leave. Longo has a jewel in Joanne....keep her!

lalpert

Apr 13, 2010

Today I had the pleasure of meeting Joanne Hamilton who was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about Longo and more evidence that the employees here actually enjoy their work!

RobinKnudson

Mar 18, 2010

I have been to the dealership twice for service on my Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she was professional, friendly, courteous and I was very pleased with her making every effort to make sure I was happy with my service. Overall, I would rate this dealership the top that I've been too and would highly recommend it.

siennadaddy

Feb 17, 2010

Longo Toyota has been my best auto service experience of any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the service quality was great! Our rep was Alex Perez. He was great and thorough. We had a long and pleasant talk with Joanne Hamilton in the lobby while enjoying the amenities provided there. Overall, just a great and positive experience at Longo. We will recommend them to all our friends and family. (I am writing this rating and checking my email in the internet-ready waiting room they have provided while they service our vehicle. They are very considerate of our time! :)

albertmoran

Feb 3, 2010

From the initial phone call to the meet every step of my experience was amazing! I was looking for a specific car with a specific budget and the sales team at Longo made it possible. They worked with me, were attentive to my needs and I did notfeel pushed into a sale, instead I was thoroughly explained my options, benefits andit was a great experience. Thank you Longo and Leo Olmos for all your help in my car purchase!!!

iroc2lb

Jan 30, 2010

Brought in my 04 Tacoma 4x2 for an oil service, tire rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few months back. Rob made sure that I had the services that I needed and issued me a discount.Just so happened that another 300+ Toyota owners decided to service their cars on the same day. The employees that work for Longo Toyota are all professional and courteous. I can't say enough about the Grey Team especially Rob McGuire, he is truly a gentlemen and a scholar and those are very rare to find.Find out for yourself, come in and ask for Rob McGuire (Grey Team) You won't be disappointed.

rootbeerbaron

Jan 30, 2010

We purchased our 2010 xB at Longo Scion in El Monte, CA. We actually live in the Bay Area (northern Cali), but at the time we were looking, none of the dealers here had a manual in silver. Our purchasing experience at Longo was extremely pleasant and they really made me feel that they earned our business. When I called Longo Scion, I spoke with Richard Meraz who actually walked up to their lot (actually a parking structure) to see the xB with his very eyes. He told me if there were any options installed and how many miles exactly the car had (4 miles). He was a no nonsense, no pressure kinda guy which actually motivated me to continue working with him. As he knew I was driving down and would drive back up right away, he offered to have the service guys install the stereo and the hubcap design I wanted already and ready for my test drive. Paperwork was a breeze and the trip to the finance department was a pain-free and pressure-free experience. Any decent sales associate can be friendly (just to make the sale), but it was the little details, the many little things that Richard did for us that made our purchasing experience at Longo Scion the best we've had yet. He really is a 'model' sales associate.

tjsosa

Jan 27, 2010

I purchased a 2004 Sequoia in late 2009, and my 3 month warranty was about to expire, the service area was able to repair the concerns at no cost to me. The shuttle service was great, they shuttled me to work and they picked me up when my car was ready. Thanks Joanne for the effort to get me back on time.

dirkb

Jan 27, 2010

excellent service dept., Tom Ryan will do his best to work within your budget. he "gets" customer service. i've been taking my cars to him for 20 years.Joanne is also very helpful. i had to have my truck towed in after hours, and she was still there, and took care to get it placed properly to be seen, and the repairt cost less than the quoted price..Longo is THE gold standard.

Suzzzy

Jan 13, 2010

Service was great...I really like the shuttle service. Joanne was very nice and helpful! She does a great job with keeping the customers happy. I wish they still gave out free movie tickets, I really liked that perk at Longo. I trust Longo for great service.

petalweaver

Jan 13, 2010

I have just bought my car - August 2009 - and so far all of my experiences have been great. This is my first scheduled service. We bought our car during a very hectic time - Clunkers for Cash - and even though the dealership was busy we were treated very well. We went for the new owner dinner and that was nice and informative as well.My 1000 mile check up went well as well. Since I have yet to get my car back from it's first oil change I cannot report on the workmanship - but if Longo Toyota of El Monte performs as it has in the past I should be happy.

geeebeee

Jan 10, 2010

It happened again. Since my last review, history has had a chance to repeat itself. You'd think I'd have learned, wouldn't you? Here's the background I previously reported: Over twenty years of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring it and buying a Rav4 (Fred Williams) and have been driving it for 7 years and continuing.... That's a lot of great Customer Service that keeps me coming back, especially since I live on the West Side of LA but drive to Longo in El Monte. Mainly, it is because of Tom Ryan's long-term, outstanding help. I don't ever remember having any serious complaint about the work done under Tom's service team. On the contrary, Tom and his associates go out of their way to make sure everything is tip top with my car. In extraordinary times of financial stress, Tom helped me take care of maintenance issues one at a time. (I don't think regular car dealerships care that much about their customer's wallets.) While Tom takes care of the car, I get to to sit back, relax and enjoy Longo's accommodations which are over the top, extremely clean, friendly, serving Starbucks coffee, sometimes take you to a movie, etc. And when it's over, they even wash the car. There are two instances that were life-saving, and if it were not for Tom and his associates, great harm could have come to me. I was in an auto accident and had the body work done by a dealership in Santa Monica. Subsequently, I went to Longo for service and Tom found that the dealership failed to put a bolt back in somewhere in the front left wheel; he wrote this on the invoice. I presented the invoice to the dealership and, without question of fault, they refunded my money. On another occasion, I had my brakes repaired on the West Side and shortly thereafter I ended up at Longo with Tom telling me that the brakes were not in legal tolerance and my car was unsafe to drive. Again, he documented everything on the invoice. And, there was the time when I did have an oil change on the West Side, and even that got screwed up at another Toyota dealership. They told me that I couldn't take my car out because it was leaking too much oil! To their surprise, I called Tom hysterically and related the problem. In short, I took the car directly from there to Tom where he pronounced it healthy and not in need of any such repair. Another reason for five stars: Short of an oil change, I don't handle car problems very well. As a matter of fact, I don't handle them at all. I am the stereotype female who cannot tolerate any strange automobile noises. At the first sign of trouble, I'm ready to call Tom or 1.800.suicide prevention. Tom understands this. Over the years, I have come to trust him unequivocally and he, his associates and Longo have continuously earned all 5's (or the top numbers) in the surveys sent to me. It is with pleasure that I have the opportunity to do so again." AND HERE IT IS AGAIN! History repeating itself: You would think someone in busy service station in Marina Del Rey would know how to change a rear taillight and front left-hand signal light. Not. The the rear light bulb was replaced okay (I thought), but then the service tech and manager came out and asked me if my Rav4 had ever been in an accident. I said, NO. They said YES. And then they informed me that it was impossible to change the bulb because the housing was too fractured by a prior accident to replace it! I took the car home. I was so depressed I didn't even call Tom. Then, I was too embarrassed to call Tom. I thought I was doomed to have to stick my arm out of the car window every time I wanted to make a left turn for the rest of my life! Oh, and then one evening shortly after they replaced the rear bulb, a hysterically waiving and shouting fellow motorist approached me in my car yelling, "Hey, Lady, you don't have any any #*$% rear lights. Now, where do you think they went? I had no answers. It was time to decide - either call Tom or risk great bodily harm to self and/or others. I didn't want him to know that I hadn't learned my lesson(s) well. I said to God, "It was only a light bulb, a frick'in light bulb, couldn't they have changed just a frick'ng light bulb w/o screwing up?" Obviously, the answer was, "No." So, I called Tom, drove to Longo, he knelt down in front of the car, tighten something, and said, It's fixed." Later he told me the rear lights had been shorted out, and he fixed that, too. I hope this is the last time I have to learn not just anybody can change a light bulb.....GB

longocustomer

Jan 7, 2010

There are many Toyota dealers out there but NONE like Longo. What I appreciate the most is the honesty of the their employees whether it be price, time of completion or plain old necessity of items that need replacement or not: Than you for your HONESTY, it's refreshing. I like bringing my kids to Longo because the facility accommodates for that, "Thank You Joanne, your the greatest." I love catching up on work because again you facility accommodates for that with free wi-fi, "Thank you again." Longo, you've earned the title of the #1 Toyota dealer!

john1417

Jan 6, 2010

I have bought two new cars here, '01 Corolla and "06 Matrix. Got good deals on both and both are running well. Outstanding service for sales and repairs. Cars are finished at time promised and outstanding quality of work for repairs. Great dealership!

JonathanC

Dec 31, 2009

Although service price is higher, they will accept all competitor coupons which is great. I have come in several times and Paul LeBlanc has been very helpful. I met Joanne Hamilton today and she was very accomodating to my kids who are visiting Longo for the first time as I wait for my car.

jbevelaqua

Dec 24, 2009

I had my vehicle and my daughter's vehicles recently serviced. I am so pleased with your staff, specifically Frank Lorusso, Joanne (guest relations) and my mechanic, Mariano. There are many places one can choose to service their vehicle but I must say, I would NEVER trust anyone else. Longo has been my dealership for sales and services since my first purchase in 1999 (my salesman at the time was Godwin, who I understand works in the department where documents are signed at the time of purchase). Frank Lorusso is an excellent service-manager. He is honest, informative and extremely professional. Joanne (guest relations) is a delight. She is always friendly, helpful and always wears a smile. As for Mariano, what can I say? I was proud to learn that he was sent to meet Mr. Toyota in Japan. I understood that he passed various tests and with zero error (against 15,000 other technicians). With a record like that, why would I ever allow someone else to work on our vehicles? Again, thank you for employing such fine individuals. Believe me when I say, they are true assets to the Longo Family!

yuvyuv

Dec 21, 2009

The people at Longo Toyota are super nice and they take care of my car. I bought my car here, they were the only ones in the area that did not try to rip me off. Doing maintenance here is a breeze, so I am sure that this is the best Toyota place in Southern California.

skinbella

Dec 21, 2009

This was my first experience with Longo and Alex Li made it a great one. He was very helpful and friendly and made this experience a very good one considering this was my first time purchasing a car. Edgar T from the financing dept was also very friendly and helpful by going over in detail the contract with me.

KennethB

Dec 5, 2009

Like many of us when going through a new car purchase, I think we are apprehensive to say the least about car dealers because of their bad rap and stereotype. Everyone seems to have had at least one bad experience before. I know my wife and I have. When we went looking to buy a 2010 FJCruiser, we started out by hitting as many dealers as possible in the So. Cal area to see which one would respond (internet / email) with the best price and answer all our questions. Some responded, but with canned messages giving their pitch on how great they were and why we should come to them, but not many responded to our specific questions. In fact I can tell you there was only one out of about 8 dealers we checked with that provided the most accurate, honest, quick responses: Longo Toyota. The particular individual that handled our purchase was Ali Adnan; Internet Sales Manager. I can say without hesitation he was the best person we have ever dealt with at any dealership anywhere. I never once felt uncomfortable or worried about the way our purchase was being handled because Ali always took the time to answer every single question I had (there were a lot), and so Longo ended up with our business.Before, during and after the sale everyone handled our business as if we were their only customer. Top notch all the way. Kary and Evelyn (guest relations) and Quan (financing) and Young (service) were all great too. Very friendly atmosphere there and all had a willingness to help you. We would highly recommend them to anyone looking for a new car!

jseifert

Nov 19, 2009

Tom Ryan is the best. Whenever I need help with ANYTHING I know just who to go to. He is the most friendly and helpful person I have ever come across. I would recommend everyone to go to him as I know he would get the job done, and not just done but beyond what needed it be.

jg1962

Nov 13, 2009

I was very happy with the excellent customer service JJ provided. He was very patient and took the time to answer all my questions. JJ gave me time to make my own decision about my purchase. He provided the comparisons I needed to make the best decision for me. I am very happy with my new Toyota!

EMMANUEL06

Nov 11, 2009

ALBERT LOPEZ AT THE CASHIER, MATHEW IN THE SERVICE DEPARTMENT AND JOANNE AT THE GUEST RELATIONS DESK WERE VERY PROFESSIONAL AND FIENDLY. OUTSTANDING CUSTOMER SERVICE SKILLS THIS WILL MAKE ME WANT TO ALWAYS GO BACK TO YOUR PLACE. CONGRATULATIONS YOU HAVE AN EXCELLENT TEAM.

snowdudeboarder

Nov 5, 2009

I set out to buy my first car and was on an expedition not knowing what to expect. Longo Toyota took me in with open arms and showed me exemplary customer service. I am HIGHLY satisfied with my car and the service that I received. They provided me with all the information I needed to be a successful buyer. Great Job! Leo Olmos was great and answered any questions that I had. Thank You!

ubarrien

Nov 3, 2009

I just want to say THANK YOU for the good service I always get when I bring my car for service. The employees are exelent especialy ANTHONY BLACKBURN. Keep the good work. I leave far and I could go to other delers in the area, but I love your services.

Gary Carwile

Nov 2, 2009

I have purchased two vehicles from Longo Toyota. I purchased both vehicles due to the good purchase price and just as importantly, the great follow up service by Tom Ryan. I know that when I go to Tom, he will properly diagnose the problem, provide quality options to choose from, and ensure excellent service. I know that in the long run, getting quality advice and service will save me time and money. Tom Ryan is the only person I go to for work on our three cars, two Toyota's and a Lexus. He always treats me in a friendly manner, properly diagnoses the situation, and gives sound advice. You know you have an excellent employee when prople choose your business over all the competition based on their service. I do not like spending money on repairs, but at least I feel that I was treated fairly.SincerelyGary CarwileToyota owner since 1987

2happyfolk

Oct 31, 2009

Sam Halawi is to be commended for his professionalism, patience, and guidance. I was extremely nervous. i am a pianist, not a business Person; Sam put me at ease . My Daughter and I are extremely pleasd with the purchase, and would suggest longo to any of our friends, or acquaintances who might be in need of a vehicle. Sincerely, William E. McAuliffe 562-697-5523

dianecambio

Oct 28, 2009

Car hunting is not one of my favorite things to do, but Bobby Lee at Longo Toyota has made my shopping experience the best experience ever!! I wouldn't hesitate to do it again! Having searched at other dealerships and insulted by previous sales people, especially at Northridge Toyota, My husband and I decided to make a last stitch effort and travelled to Longo Toyota. Low and behold...there was Bobby Lee! He was great, well informed about the vehicle we were searching for and most of all he allowed us to take our time to make the right decision! I would advise anyone reading this review, don't waste your time going to other dealerships. Go to Longo Toyota and ask for Bobby Lee. You won't regret it!HAPPY WITH MY NEW SCION!D.C. in North Hollywood

skizzel

Oct 27, 2009

My experience at Longo toyota was more than I could have hoped for. The salesman that helped me was exceptional, friendly and knowledgeable. I would go back anytime to purchase another car.And I shouldn't forget to mention how fast the transaction was. Including choosing and test driving the car it took 1 hour and 45 to leave the lot with my new car.Longo for life!!

asmj

Oct 25, 2009

I HAVE PURCHASED 5 CARS FROM THIS DEALERSHIP SINCE 1994 AND ALL ARE STILL IN USE. MADE VERY GOOD DEALS ON ALL OF THEM. SALES AND SERVICE PEOPLE ARE EASY TO WORK WITH AND EXCEED ALL REASONABLE EXPECTATIONS. SERVICE WORK IS EXCELLENT, AND ON THE FEW OCCASIONS THE REPAIRS WERE NOT PERFECT, THE CORRECTIONS WERE MADE IMMEDIATELY AND FOR NO CHARGE.

wickedwitch2

Oct 24, 2009

I've been a Toyota owner since late 1972. My first one was a Corona Mark II, 1972 vintage (yes, 1972, shipped over from Japan midyear), that my former husband got for practically nothing because, as a data base manager at the headquarters in Torrance, he, along with the other employees, was offered his pick of a list of cars they needed to clear out from the delivery dock up in Benecia (where we actually had to go to get the car) to make room for the 1973 models. But, after about 20 years, and with the help of my son, who put 'way too many miles on it, the trusty little car just gave out. I'd had it serviced from time to time at a dealer near my home, but felt no particular loyalty. So, in my quest for a new Toyota, I tried there first. Practically nothing on the lot, and the salespeople did not impress me. Same feeling about another dealer (this one in Glendale). No luck. That's how I ended up at Longo. And I've had no regrets since then.Fast forward to 2009. Randy James has been my service adviser for more than 16 years. Before I bought my '93 Camry at Longo, I was skeptical about Longo. I'd had a less-than-pleasing experience with two closer dealers (I live in Alhambra, CA, and Longo is about 10 miles away, albeit an easy freeway drive) whose salespeople were indifferent and whose stock was pitiful, compared with what Longo offers. And, after all, it constantly touted the claim that it was the largest dealer in the U.S. But, a former administrator at my campus had been a close friend of the Longos, and other colleagues seemed pleased with their experiences at Longo. So, I decided to give it a try. Although the sale itself was a bit high pressure, I got a wonderful car for a more-than-fair price. When I took it in for the first service. I met Randy. From that very first contact, he exuded professionalism, a wealth of knowledge, and a warm personality. Often volunteered to do little things for me that saved me money. After a few years, he was promoted to Service Manager, but I still could find him whenever I went in for service, just to visit. It was so satisfying to be remembered as an individual, not just a number with a Camry. Randy made me feel special and important. Then, disaster struck: Penske moved him to another dealership within its "kingdom," not even Toyota, and I thought that was the end. Make no mistake, the other service advisers all are very competent; I've had no problems with any of them. But, there's something about Randy. Here's how we became reacquainted. In March 2006, I was itching for a "new" Camry and found just what I wanted at Longo: a less-than-year old preowned XLE with 112 miles on the odometer! Riding on Cloud Nine. The '93 still looked like new and had only 92,500 miles (friends who bought it were thrilled), but I wanted the new one. When I took it in for its first service, I also made an appointment for the New Car Owner seminar that Longo does so well. Imagine my surprise when I drove up to the Gray Group service bank and saw the name RANDY JAMES! I was sure that he must have a son; I had no idea that he was back because he decided that SERVICE is his favorite job. Just as he'd always done, Randy found a way to do something special and save me money. (I won't divulge my secret!) And, that's how it's been every time I've taken my 2006 Camry in for service, most recently a few weeks ago. Randy seems more than content to be back in his old job because he truly cares about people and radiates enthusiasm and happiness in helping customers and keeping them happy. To quote a line from an old song: "Who could ask for anything more!"

fanto7

Oct 23, 2009

I have been doing business with this dealership for OVER 30 years. Realiable, knowledgable, pleasant. I guess I will always buy from them. They also have lots of things one can do while waiting, like large size T.V., auto club, subway,computer access etc.

ront2009

Oct 23, 2009

Willy Lam actually went out of his way to satisfy his customer. He had a birthday party to go to about 20 miles away. He came back the same evening as I was not available at any other time. He dashed to his Birthday Party and returned - Just to satisfy his customer. I would rate him # 1 (Outstanding). Willy has a truly pleasant personality - easy to talk to and is a very straightforward individual. It was a pleasure to have dealt with him.

npavloff

Oct 22, 2009

I would like to commend Tom Ryan of Longo Toyota, Service Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, it was immediately taken for a test drive for a "hands on" experience. Toms customer service, communication and the Service Departments thorough inspection were professional and complete in every way, including follow-up. Again, Tom Ryan and the Service Department performed above my expectations and provided ongoing evidence that my trust and faith in Tom and the Service Department is well placed. It is a good business strategy to always take care of customers and the continuing effort to exceed my expectations will result in ongoing referrals to my family and friends as well. Due to the exceptional customer service continuously received from Tom, I have enjoyed every visit to the Service Department. Longo Toyota Service Department is clearly a quality organization with an emphasis on efficiency and a dedication to teamwork. Best regards,Natasha Balandran

kristinelam0

Oct 21, 2009

The sales representatives at Longo Toyota were all so friendly and I really appreciated the excellent customer service they offered. Jules Lee has been a wonderful help. He even went out of his way to help me. I understand that he worked 10-6PM on 10/17/09. Since I got off work at 7, he was willing to stay overtime to satisfy my needs. Five stars rating for all of the above. I love everything about my car and his explanations were very concise. I can't wait to tell him how much I love my new car!

lamoses

Oct 20, 2009

EASY! Right price! He answered all questions and got me what I wanted down to every detail. EASYEASYEASYEASY!!!!!!!!!!!!!! I contacted a few other dealers but he was the most honest and clear and helpful. would definitely buy from him again!!!! Did I mention how easy the whole process was????

Kenneth

Oct 17, 2009

My wife and I were in the market recently for a new 2010 FJCruiser. I spent quite a bit of time on the Toyota website and contacting several dealers for a price quote. While some responded back as quick or quicker than Longo, none other than Longo gave me what I wanted: Straight answers, correct answers and fair pricing. A couple had '09 FJs in stock, but their prices were way out of line. Longo's pricing was right in there about where I expected it to be based on my research. Every time I emailed Ali Adnan, he was very prompt to get back to me and answered every single question I had (and there were a LOT), so Longo got our business.So far, my experience with them has been nothing short of great! I did not rate their quality of work of course because I have not received my FJ yet. Our FJ will not come in for another 7-11 weeks (ordered a special color). I'll be back to let you know how it all worked out after the sale!PS: Kary Loefler has been great too!Regards,Ken

iroc2fm

Oct 15, 2009

My experience with the entire Grey Team has been and is the only reason why I service my vehicle's at Longo Toyota & Scion.The guys are TRUE professionals (especially Robert McGuire)I have been servicing my vehicle's with the Grey Team for a good 10 years.Never had a problem that couldn't be resolved.You will not be dissapointed with your service experience just pull into the service drive and ask for Robert McGuire and if he's not in (may have the day off) anyone on the Grey Team can assist you.

vtborel

Oct 12, 2009

Tom Ryan always gives us honest, reliable service. The charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasing an auto at Longo a painless experience. He was friendly, very polite, and helped us to get the car we wanted at the best deal possible. The atmosphere and amenities make your visits to Longo pleasant and productive.

andrecot

Oct 12, 2009

Hi there, I have been going to Longo for the last 10 years. I have dealt with the same Service person, Tom Ryan the whole time. Great guy that actually cares and tries to save you money when he can and gives good honest service advice. I still have my 99 camry and with 189k on it thanks to the good service there.They have great selection of new cars, great service. That is why I would buy my car there for the service they provide escpecially during warranty of sale or leasing.My friend has already bought one car and leased another there for 15 years. I feel safe there by knowing that if there is something wrong on deal or service they will do the right thing and honor the claim everytime. Bottom Line they are the best car dealer I have ever gone to and never intend to go anywhere else, you can trust them!

gbrash

Oct 12, 2009

Why would I recommend this dealership: Over twenty years of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring it and buying a Rav4 (Fred Williams) and have been driving it for 7 years and continuing.... That's a lot of great Customer Service that keeps me coming back, especially since I live on the West Side of LA but drive to Longo in El Monte. Mainly, it is because of Tom Ryan's long-term, outstanding help. I don't ever remember having any serious complaint about the work done under Tom's. On the contrary, Tom and his associates goes out of his way to make sure everything is tip top with my car. In extraordinary times of financial stress, Tom helped me take care of maintenance issues one at a time. (I don't think regular car dealerships care that much about their customer's wallets.) While Tom takes care of the car, I get to to sit back, relax and enjoy Longo's accommodations which are over the top, extremely clean, friendly, serving Starbucks coffee, etc. And when it's over, they even wash the car. There are two instances that were life-saving, and if it were not for Tom and his associates, great harm could have come to me. I was in an auto accident and had the body work done by a dealership in Santa Monica. Subsequently, I went to Longo for service and Tom found that the dealership failed to put a bolt back in somewhere in the front left wheel; he wrote this on the invoice. I presented the invoice to the dealership and, without question of fault, they refunded my money. On another occasion, I had my brakes repaired on the West Side and shortly thereafter I ended up at Longo with Tom telling me that the brakes were not in legal tolerance and my car was unsafe to drive. Again, he documented everything on the invoice. And, there was the time when I did have an oil change on the West Side, and even that got screwed up at another Toyota dealership. They told me that I couldn't take my car out because it was leaking too much oil! To their surprise, I called Tom hysterically and related the problem. In short, I took the car directly from there to Tom where he pronounced it healthy and not in need of any such repair. Another reason for five stars: Short of an oil change, I don't handle car problems very well. As a matter of fact, I don't handle them at all. I am the stereotype female who cannot tolerate any strange automobile noises. At the first sign of trouble, I'm ready to call Tom or 1.800.suicide prevention. Tom understands this. Over the years, I have come to trust him unequivocally and he, his associates and Longo have continuously earned all 5's (or the top numbers) in the surveys sent to me. It is with pleasure that I have the opportunity to do so again.

Pank

Oct 10, 2009

This is by far the best dealership. They are very helpful. Tom Ryan in service is great to work with making the service experience not a hard thing. He explains the work very well. Longo staff are trained very well with customer service. It is nice what they have while you are waiting for your car. If you have kids they have a kid area. Keep up the great work you do.

stephanieta

Oct 10, 2009

I've had to take my car in several times for various reasons and each and every time I have been there,I am treated as if I was the only customer there.All of the staff are friendly and helpful, You cannot receive better service that at this dealership.Stephanie

motogpmgr

Oct 10, 2009

Tom Ryan and his team are sharp, knowledgeble and have my interests in mind when they service my car. They have saved me money in the long run and I will only service withthe winning team of Tom Ryan/Longo Toyota even though I live far from the dealership.

Ysela54

Oct 10, 2009

I e-mail Mr. Ryan and he always answers my questions and helps me keep my car in tip top shape. I have all 3 Toyota's serviced there. Sometimes they have good deals- and they always strive for top cusomer satisfaction. Like Starbucks/Subway/AAA there, television, good sitting area, all employees are very helpful and courteous. Only had one major problem there, and they fixed the problem when we told them about it.

ANDY_LEONG

Oct 9, 2009

Paul Leung is very nice and professional. I had purchased a 2009 Camry SE and have been doing business with this dealership since 1983. However the tint job on my new Camry had some bubbles. I tried to have this resolved. I emailed Tom Rudnai and he had Kary Loefler contact me even though he left a message on my home answering machine to call him at (626) 580-6099 if there are any issues or concerns about my new Camry. Kary told me to go somewhere else to have it fixed even though it is under warranty at Longo and the reason their tint job has bubbles is because their best tinter left the dealership.

lyamagata

Oct 9, 2009

Mr. Askari was both friendly and helpful but never pushy. We enjoyed a pleasant experience at Longo that we had not at other places. Mr. Askari was also very helpful with teaching us how to understand and use all of the features of my new car. Longo also offers to do a free 1 month check up for my car which may not be offered by other dealers.

llindemann

Oct 9, 2009

Working with Tom makes getting my car serviced a pleasure! I trust him completely. Longo's quality of work and turn-around time is the unbeatable! I will never, ever take my car to another service provider.....Longo Toyota and Tom Ryan are the best!!

Realitygdk

Oct 9, 2009

When I hear someone mentioning Longo Toyota and/or I see the words Longo Toyota, several things immediately come to my mind: Tom Ryan, Agent of Change, Professional work ethics, Professional, and a few answered questions.Why is Longo Toyota different?As I am approaching 62 years of age, I have come to learn and now understand Longo Toyota; they believe an auto company can produce both a quality product, at a reasonable rate, and that the same auto company can also produce a producta vehicle, for change. Their point of view is well documented. The evidence and impact of this produced quality product and of these changes are clearly seen in their market placement in the auto industry and through their active focus on the environment, education, safety initiatives and their support of nonprofit organizations that have helped and strengthen diverse communities not only in El Monte, but across the United Sates.How is Longo Toyota different?I would think that there are people in various industries throughout the United States who would define professional work ethics as rules: that explain how employees in the work place could successfully carry out their respective functionsin the workplaceto attain the appearance of being professional. I am sure Longo Toyota has such rules. Of course, these professional work ethics rules will include being creative; objectivity, good time management, great communication skill, excellent interpersonal relationships. And, as one could easily guess, in this context you merely achieve a great knowledge of how to define professional work ethics that might equate to being seen by your employer as a good worker: one who steadfastly follows all the contents of professional work ethics.What is the Longo Toyota difference? Here is a synopsis of what "Merriam" has to say regarding a professional: - an adjective which is defined as such: 1. Conforming to the ethical or technical standards of a profession2. Exhibiting a courteous... generally businesslike manner in the workplace3. Gaining livelihood [being paid] in a field (e.g. sports) also engaged in by amateurs4. Having a permanent career inBeyond the dictionary, we have come to expect that a professional would have the following underlining traits: talent in the associated field, experience, positive ethics, proper decorum, businesslike, mentoring predilection, and a positive reputation. There are several reasons for why we would most likely attribute these as underline traits to a person we name as a professional: especially, when we consider that an Amateurderived from Latin root word for "Love do things because they love to do them. Moreover, in our society we have come to understands that a professional do tasks they are paid to do at a certain level of competency that justifies being paid. Namely, the broader traits we would attribute to a professional: Foremost is trustworthiness, helpfulness and caring. These traits are not only traits that we must see being demonstrated by the professional but we must also feel that these traits are being projected from the professional onto us, before we consider such a person to be a true/pure professional. At the risk of repeating, these are the traits we must know are internalized by the professional that we call a professional.Who makes Longo Toyota stand out?Tom Ryan1.Tom Ryan equals trustworthiness2.Tom Ryan equals helpful3.Tom Ryan is committed to caring for both the produced product quality and the clientTom Ryan has shown to both his colleagues, superiors and clients that he cares by being reliable, diligent and that he has a positive attitude with regards to his work, by completing his work on time, not wasting the time of his colleagues or clients, and he manages both his time, colleague and clients time in the most efficient and effective means possible for all concerned with both maintaining an excellent product and maintaining excellent client relationships for the betterment of the Company.And, yes Tom Ryan equals both the product of professionalism: the wanting and needing of its client possessing this quality product that allow them to maintain an intrinsic positive change in their various endeavorsachieved through the maintenance of a vehicle.

t44morgan3401

Oct 8, 2009

I have been a Longo Toyota customer since 1985. I have purchased new cars and used carsfrom Longo since 1985. I like Longo because their employees demonstrate professionalism.Be it in sales or service, it has been my experience that at Longo they care abouttreating customers with respect. My example of this is an employee named Tom Ryan. I'vetrusted Mr. Ryan with all of my vehicle repairs since 1987. Tom has an excellent way oftreating clients. He is always friendly,upbeat, cheerful and knowledgeable. Those whoknow Mr. Ryan well, know that he will always be there to help you. If your car issueextends beyond the purview of Longo Toyota, Tom is smart and knows what to tell you toresolve your car problem. He will go above and beyond his job description if it iswithin his humanly powers. Without divulging compromising details, I know first hand thatmy testimony is true. If you want someone to count on for car repair maintenance orrepair service, someone you can trust, I recommend Tom Ryan. If you are in the market for a used car at Longo, insist on Fred Williams. You mightneed an appointment, but it is worth the wait. You'll be treated fairly and honestly. Fredalso has a good sense of humor.

Calvinl

Oct 8, 2009

Longo has a great service department, they don't seem to over charge and they always complete repairs/service on your car as promised. The waiting area is clean and comfortable. There are TV's and food locations on the premises. We have purchesed four vehicles from Longo at terrific prices. They know how to close a deal without keeping you there all day.We like the friendly and knowledgeable sales staff.

Krau

Oct 8, 2009

Longo Toyota is a friendly, no nonsense dealer. The purchase of my Toyota Tundra was simple and easy. The Service department is thorough, fast and always has time for me. Longo always gives something extra, my last service they filled up my tank up and washed my Tundra! Thank you Longo Toyota!!!!!!!!

Ruth S

Oct 8, 2009

Excellent Customer Service! There is another Toyota dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me honest, fast, reliable service and advice when it comes to my car. They make me feel like my car and my time are very important to them!

frankhot

Oct 8, 2009

Tom Ryan has been helping me for over 15 years. He is the guy I go to when I need service and repairs. One time I came in for a minor repair and he pulled out a screwdriver and made the fix for me right on the spot! The Longo is the cleanest Dealership I have ever been to and I don't mind waiting for my car while drinking something Hot from Starbucks!

indycarfan

Oct 8, 2009

Always a pleasure going to Longo. The service department is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done without my knowledgement. The waiting area is clean and as well as the restrooms.

hdragan

Oct 8, 2009

I HAVE ALWAYS HAD GREAT SERVICE FROM LONGO TOYOTA FROM THE SERVICE DEPT. TO ALL YOUR SALES STAFF. I HAVE ALWAYS RECOMMEND YOUR DEALERSHIP.MY LAST CAR WAS A TOYOTA CAMRY IT LASTED 16 YEARS. I KNOW MY 2009 TOYOTA LE CAMRY WILL LAST AS LONG. I WILL ALWAYS DRIVE A TOYOTA.

tcboy

Oct 7, 2009

I own an 2008 scion tc and recently had a warranty issue which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warranty issue was fixed without stress. I would definitely recommend Randy and his team for Scion/Toyota service.

diyknitter

Oct 6, 2009

I bought my car at Longo Toyota in 1985 and still bring that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take it to the dealer because I can depend that it will stand behind its work -- the mechanics/technicians must meet certain requirements -- and the service advisors really know Toyotas. Personally, I have been taking my car to Randy James for almost as long as I've had my car. All I have to do is ask him what I need to have done and he will tell me; he will also let me know what I might need a few months down the road (like new tires, new brakes, a major service, etc.) which helps cut down on unexpected costs. Randy James is the person I seek out in the service drive as I trust in what he tells me my car needs -- he services my car as he would his wife's car -- with an eye towards safety and economy. If in doubt, Randy will go to the service bay to look at what the technicians tell him my car needs. My experience with other employees at Longo Toyota has been similarly gratifying. Given that my car is so old, parts are harder to come by and I have had to have after-market parts used. I had to have the radiator replaced after 20+ years and Longo Toyota put in at least 3 after-market radiators in a short period of time -- I only paid for the first one, Longo Toyota covered the failures, including labor and my rental car each time. Longo Toyota has done this for me on several different items, the latest being the starter. A company that stands behind its work! And, Randy James always gives me the best pricing available, even if I don't have any coupons.I give Longo Toyota an excellent rating for service because it has proven itself over the past 24 years to be honest, trustworthy, reliable, fast without cutting corners, treats me like an honored guest (remember, my car is a 1985 Toyota, not a new car), friendly, and has amenities such as an on-site car rental office (Enterprise), an on-site AAA satellite office, an on-site Starbucks, etc.

fons18

Aug 23, 2009

My dad and I went in on August 15 at around 9 in the morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with the service but considering its a really big dealer and a big seller, I think they should have more cars come in. We walked in the front office, since many salespeople saw us and didn't approach us to help us. There were two ladies on the front desk, one was on the phone and the other on the computer. We stood there for about 8 minutes waiting, until finally one them(the lady on the phone) said how can I help you. We told her we wanted a new Camry and needed some help. It about another 8-10 minutes for a salesperson to come out. But the problem was that he was from the certified used section of the dealer. The guy was pretty polite but then said, sorry I cant help you I only work at the used section, If he wasn't able to help why did they bring him out to start with and why did he waste about 10 minutes of our time. He directed us to another sales guy, one who which was unfriendly and rude. We walked in to his desk and we talked about our situation. My dad was going to give them our old van for the cash for clunkers deal they have going on. He wanted all the registration papers and the title in his hand in that moment. My dad wanted to first see if they had the car and everything. The guy told my dad in a rude commanding way to get the papers that second. My dad refused because he wanted to see more on the car before giving personal papers, and besides we were only there to look. We weren't playing around we did want a car, but it didn't necessarily have to be from that dealer. Like all shoppers, we were looking for the best price. The guy raised his voice on my dad which really got us both mad. What a way to sell a car right? Yell at the customer, make them feel uncomfortable, and not listen to them. I am not just being a total jerk and writing a lot of negative things about this dealer, but the service was horrible, the guy(which I regret not writing down his name)was a total jerk to us, and they wasted our time. Buying a car is a considerable investment, regardless of price. Customers want to be treated with respect and we want to be listened to. Over all, My experience as well as my dads was really bad at Longo Toyota of El Monte. Being a big dealer and all, we expected better service and respect. We ended up leaving right away and went to Toyota of Whittier, which where a guy named Manuel treated us like royalty. Whittier Toyota is the real deal. Its a much smaller dealer but the inventory is great, prices are great and the service is 5 stars out of 5. These people are really polite and nice, make you feel like home. Plus its nice they have free drinks and food for their customers.

udm2008

Mar 1, 2009

11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother me or deter me from getting the oil change done. Jerry Temores was handling my paperwork while on the telephone. When he finally finished with his phone call he explined it would be an hour and half wait. That is when I told him that I wanted to pay for a car wash and I would pick-up my car at 5:30p.m. when they close. As I was waiting for my ride I spoke with Eddie Afra Internet Sales Manager. I told him I was looking at buying a Camry in two years. He helped by providing me a brochure and showing me the models on the sales floor. He then paid for my Starbucks coffee out of his own money. He introduced me to other service advisors Gabriel Perez and Victor Smith. All of which were very courteous to me. Upon my arrival at 5:30p.m. I was only charged for an oil change. So when I walked out to pick-up my car the car was still dirty. So I went to speak to Jerry Temores surprise surprise he was on the phone with another customer. I told him that my car was dirty and what is he going to do about it. He told me to wait until he finished with his phone call. That is when I started to look for Gabriel Perez or Victor Smith to get Stewart the manager down here to resolve this issue. Jerry Temores finally gets off the phone and tells me he can get the car washed in 5 minutes. When Stewart the manager comes to talk to me I told him the issue has been resolved and that Jerry Temores was in the process of washing my car. 5 minutes later Jerry Termoes returns my car and sounds off saying that I was rude to the person on the phone. I told him that if the car was washed as I ordered we wouldnt be out here arguing about it. The fact of the matter is that this advisor was such in a hurry he didnt understand that I wanted to pay for a hand car wash verses getting one of those conveyor machine washes.

tardley

Dec 15, 2008

Bought a Toyota Tacoma from them. I t had a Toyota warranty. Overall experience buying was negative. Salespeople were pushy, evasive and rude. Lying took place. Bought the car, drove 200 miles had a major problem. Took it to a Toyota dealership closer to my home. They stated Longo had to fix it. Nightmare ensued trying to get Longo to take responsibility. Finally got it fixed. Cost me money, of course. Now 1500 miles later another problem. Longo? Stay far away from them. Hopefully the current state of the economy will hurt them. They are big, yes and they are bad.

garg

Nov 16, 2008

Had to wait a long time to talk with someone via the phone. Once someone came on the phone their english was horrible. They new nothing about the new model Venza,they said its possible they may see it in a month or 2. Then they said "what other car you want?".2nd call-for sales manager-reception said they aren't in today instead of asking if I would like to speak with one of the mgrs. on duty. The one she called said he was too busy to talk-he was busy talking to a salesperson. Would not even think of going to the dealership- let alone, making a purchase there!

waltchan

Oct 27, 2008

Longo Toyota is definitely not the place for questions and answers regarding to new Toyota vehicles. I have already dealt with more than five different salesmen, and not one turns out to be satisfactory. The salesmen here are by far the worst of the worst out there. They are very inexperienced, slow to react, and don't know too much about cars. One salesman I dealt with don't even know what VVT-i stands for in the engine.

Lemonservice

May 19, 2008

In my entire 5 years of Camry ownership so far, I have been to this service center 3 times ended with mostly bad notes. Here are the incidents and details.First visit: Car was bought at Longo Toyota as brand new. For the first schedule maintenance, I was thinking it's better to bring back to dealership for check up. After my "first" oil change with Longo, I know this is a place that I would avoid at all cost. Not to mention I had waited over 3 hours just for the oil change, when my car is returned (after drove off from service center) I realized Longo "stole" my engine removable heat sink (Which at the time cost least $350USD aftermaket). Go figure what a dealership can do to your car when they took away car parts without your consent.Second visit: 3 years passed (Glad that I bought the 90K extended warranty) My power steering start to make weired noise. Did a bit of google research and found out Toyota had a major recall on Camry from 03~05 models due to bad parts from JP supplier. So I went there again to see if they can fix the problem. Instead of acknowledging the recall, they claim it was my power steering shaft that is dry (they claimed lubrication is needed). So I paid for the service and the problem still exist 1 week after.Third visit: 1 week after, yeah so bring the car back again and this time they went ahead for the repair on recall (problem finally gone).What seems to be so ridiculous was the dealership would have changed me $350 for the service due to out of standard warranty even though it was a recall due to bad parts. Glad that my extended warranty covered my ass so I won't get rip off from these guys again.Well, I checked all these dealerships for service all these years and seem like all Toyota service centers received low marks cross a board. No wonder their sales has been slowed and complaints have been skyrocketed compare to the early years. Where has Toyota quality been ? P.S. Service Rep was courteous, but the service is sub par.

No Strings

Dec 28, 2007

After finding the selected car of interest; negotiating the price; making an appointment, we showed up to close the deal. After waiting over an hour, we were finally told the car had been sold. No one at the dealership bothered to phone or email. The salesman sent someone else out to tell us, not even bothering to apologize for the mistake personally. How Longo Toyota sells the most cars is beyond me. Their price was no better than other dealers. I will never purchase a car from them and will spread the word through the internet, my friends, family, etc.

jadelberg

Feb 23, 2007

Longo Toyota was very professional and quickly sent me an email quote, The Internet Sales Manager Adam Chi was very professional, but their final price was over $150 higher out-the-door than the Dealer in which I purchased the vehicle from (Claremont Toyota.) Adam Chi of Longo Toyota was courteous and friendly and is willing to work with customers to make them a reasonable and good offer. Although I purchased my car elsewhere I will call Longo Toyota next time Im shopping for a Toyota.

sc123

Jul 22, 2006

"I don't see why it was out fault!!!!"That's what the service manager said when I complaint regarding their quality of work. Service advisor called me and told me that the spark plugs needed to be replaced. But they were "new"!!! I told him not to do it.Then several weeks later, the engine started to knock. It was the damn spark plug, one of them was loose. I went in there to tighten the spark plug.2 days ago, the same spark plug shot out of the cylinder head. And now the cylinder head was stripped. I have to rethread the damn cylinder head.I called the Longo Toyota's service manager and complaint regarding their quality of service and demanding them to be responsible for the problem. His claimed that the tech never took out the spark plug. They merely made the recommendation by looking at the milage of the car, regardless the prior service done somewhere else....(so those of you out there who trust their "expert recommendation" DON'T. They will rip you off.)Here's my problem with his attitude. He never investigate what his service tech did to my car. He didn't ask me for the service tag# or invoice# to find out more what the problem was. If he would've take 5-10 min to investigate what his tech did, and told me the same thing, I would've accepted it. Yet he is so dogmatic that his tech never took the spark plug out of the engine without even consulting his tech; not even pulling out my car service record. This is the kind of service I got for paying premium $$$ ??????Here's my recommendation to the reader:1. Do NOT!!!! I repeat do NOT trust any recommendation this dealer made. Check it against 3rd party!!!!!2. Always double check their quality of work before you even drive out of their drive way. If anything disatisfy you, bring it to their attention or you will be stuck with the bill fixing it3. If possible do NOT go to Longo Toyota for service. They cost triple than the others yet their quality of work is just the same or even lower than the "hole in the wall" service garage.