Long Beach Honda reviews

Lynwood310

Oct 14, 2016

I had a great sales rep. He helped me with every question and made it possible for me to leave with the car I wanted. Very satisfied with my car!

Kal-LB

Oct 14, 2016

Our first leasing experience was with Long beach Honda. Everything went quick and easy from car selection to terms to finance arrangements to new car delivery! This dealership comes highly recommended! Thank you, Kal

Messageme

Oct 8, 2016

My experience with Long Beach Honda is one that started alright and has continued to go downhill. I purchased a used Honda certified odyssey from then in June 2016. The initial sale was relatively easy. The sales guy (Michael) was nice, did not know much about cars, but was not pushy or rude. Everything went fairly smooth except they were missing one of the keys to the car (all certified used cars have to have two sets). No problem they told me they will find the keys and mail them to me. 4 stars maybe 4.5 stars.Now we start downhill. A few days pass I call to check on keys and leave voicemails. Two more days pass without a response I call again and finally get Allen the finance guy to answer and say they will have to get me a new set. So another trip in to get a "due bill" and then another trip in to have the key cut and programmed because they could not schedule everything at once, even though it was their fault and their mistake. Drop the rating to 3 stars.Downhill again. I receive the title and it is only in my name, when I clearly stated and have the copy of the paperwork the shows the title should be held in my name and my wife's name. I am tired of wasting time with these guys so I do nothing, at least I have the title and can move on. 2 stars now.Further downhill. I receive registration renewal docs from DMV. I try to renew but cannot. Three DMV phone calls later (surprisingly all nice people at the DMV) and I find out that Long Beach Honda made an error on some documents to transfer title (they crossed out my wife's name on the transfer document, now I know why she was not in title). Because of this error I have to deal again with Long Beach Honda. I currently have calls in with the manager (Frank, who I am not even sure if this is a real person) and Edie (DMV Specailist) Frank has yet to call me back and Edie has been fairly nice. However, I am not truly satisfied with her suggested solutions (fill out a new form and statement that says my wife never wanted to be on title which is untrue or mail Long Beach Honda my pink slip, which frightens me after this mess). I have asked for another option (I will come in with the pink slip, fill out paperwork and get copies of everything) and I asked for compensation for my time lost due to a dealership error (I simply suggested they pay the registration renewal this time). Edie has been unable to help me because it requires a manager and now neither Edie or Frank have called me back. 1 star at this point.So, I now have many hours into fixing problems made by this dealership and I am very unhappy about it, but they do not care or so it seems from the lack of returned phone calls. I will update this if anyone tries to help improve the terrible customer service, but at this point it would be a zero star place if possible.I am truly wishing I would have bought somewhere else. Thanks Long Beach Honda for taking any joy out of my car purchase and for causing hours of extra work and loads of stress.Final update. The DMV was able to resolve the problem after I went to the dealership with my pink slip and mailed it and the letter the DMV sent to the dealership back. The manager, whom I left multiple messages with on his cell never had the decency to call me back. Edie at least did her job right. I cannot believe how terrible the management is at this place, I will never use this or any affiliate again and will tell all my friends to steer clear. You would be wise to do the same.

Phil Q

Oct 8, 2016

I live in Tracy California and drove to Long Beach Honda because of their competitive pricing and good vibe I got after talking to a few of their people.( Along with the shortage of Honda Pilots in Northern California)Glad I did, Thanks to Denise, Mark, Marco, Carla and Tony.

Priscilla

Oct 8, 2016

DAVIIIIID was amazing! :) Best sales rep in there! Will definetly recommend my friends/family to him.

R & R Honda Fans

May 9, 2016

We are very happy with our purchase of a new Honda Pilot Elite (April 2016). The car is so comfortable and so far everything is working well and we have no complaints. We are not "calling out" any particular employees of your dealership as all who assisted in our purchase of the car were very friendly and helpful. We have owned several Honda vehicles (cars & a truck) in the past and have been "over the top" pleased with all of them. All vehicles have required just minimal service even after years of ownership. All have cost us very little to own and drive (no down time). The servicing of these vehicles was always done at Long Beach Honda as they have a friendly and competent service department. These accolades made our decision to come back once again to purchase the Pilot SUV from you. Kudos! Long Beach Honda from R & R

Patriciojr

Apr 25, 2016

I had a great experience. Gilberto p. was super helpful. Answer all my questions. And made sure i was happy. With my new 2016 civic

Pat

Apr 25, 2016

My Honda had been recalled for the air bag problem. I brought in my car after being wrongly told by a service department representative that the repair could be made the next week and that I should come in to start a repair order to "get a good place in line." As it turned out, the arrival date of the parts was unknown. Hugo, getting approval from Armando, made it right. He agreed to keep my car until repairs could be made and arranged for a rental, although space was tight on the dealership lot due to the volume of recall repairs. Thanks so much, Hugo.

meatheadink

Apr 12, 2016

A better car buying experience I have not had. No pressure, no haggling; I got what I wanted for my trade, and they matched another dealers price I got from Costco for the new car.Everyone was warm, welcoming and best of all, none of the sort of high pressure treatment one would expect from a store like a normal Honda/Toyota/Chevy mass market dealer.Jerry Forbes helped me over two days, and Marco doing all my paperwork was a breeze. The day after looking I came in to purchase, and I was in and out in a few hours. I would highly recommend anyone give these guys a chance at your business. It can get super busy on weekends, so if you can swing a weekday, you may be better off. Apparently this dealership was taken over a few months ago by another management group, so old reviews here may not be irrelevant. Only small irritating thing is customer parking sucks, is nearly non existent and not marked at all (just park where you see a free space whether its marked or not). When all is said and done however, super happy customer; hoping this continues through service appointments to come.

Hondame123

Mar 19, 2016

I have an excellent served with the service person Armando Casarez. He made my appointment very easy and convenient for me, even when i am half an hour late to my appointment. I explained to him, i am sorry, i am late. He's replied with a friendly smiles, it is okay, we want you to come in. He made me felt very welcome and appreciated his services. I have nothing to complaints about beside just being happy that i really appreciated to get a good service. Thank you so much Amando.

Araceli

Mar 10, 2016

I had the best exprenice at Long Beach honda my sales consultant Mike Maali got me the car i desired with all the features i requested by far the best experiance ive encountered at a dealership. I recommend him for your next car buying experience

mako

Mar 3, 2016

Best deals u can ever get. Friendly staff especially Mike he is the best. If u are having problems with the negotiations go there they're the best.

Abrinskele

Mar 3, 2016

I had a particularly great experience with Armando Cerda at Long Beach Honda. He was very understanding and did not talk a bunch of smack.He did a good job helping me get just what I wanted at the price range I needed and that was great!

First Car Buyer

Dec 17, 2015

I recently bought a HR-V at Long Beach Honda and it was surprising great experience. I had inquired about a vehicle while looking on the dealership website, and was contacted by Jeff and Robin. From there I had scheduled an appointment to view the HR-Vs on the lot. Jeff had introduced me to Demetric Wright who spent a great deal of time with me so that I could get what I wanted- at one point he had the pleasure of moving four cars just so that I could see the features in the EX just to compare them to the LX model - I'm glad I did, I ended up with the EX! This was a great first car buying experience, very easy - no pressure, not what i expected.

DANILO LOPEZ

Oct 11, 2015

Great and fast service. Highly recommended. Dave and Mike treated me very well.

Hector Cortez

Sep 4, 2015

Thanks for everything, Dave! I'm excited to start driving my Civic!

Dan

Aug 23, 2015

We bought a pre-owned Honda CRV here. We appreciated honest approach to helping us find our car. Mark Large was very well informed and helped us find the perfect car without being too pushy or salesy. He patiently answered our questions and gave us time to make our decision. I would highly recommend both the facility and Mark Large.

Tonya Dailey

Aug 23, 2015

Visited Honda on a Saturday afternoon and spoke with Dave. He was very professional and efficient and we appreciated his service. Would definitely recommend Dave to friends and family.

Janny Doan

Aug 22, 2015

this Honda dealership made my 1st car buying experience everything ive imagined. They welcomed me as soon as I walked on the lot. They answered all my questions I had and made ends meet. Im walking away with a new car and definitely a HAPPY Honda customer. Come here and talk to Adel & Tony; they stood by my side and helped me thru it all! Definitely would refer family and friends and come back for a trade in! thanks guys!!!

Charmie

May 24, 2015

After seeing the only review and it being a "2" all I could think was, either the customer or the salesperson was having a less than stellar day. Because, our experience was just that, stellar. We had been to another "popular" dealer, for this brand, earlier in the day and thought that one of 3 guys were going to knock themselves out just to get to us. The fastest, and youngest beat out the other 2. Only problem was, after 45 minutes, we never actually left the lot to test a car. The salesperson was unable to use his passcode to get a key for the 2 models we wished to see. Although we told him we didn't mind waiting, he never sent word to us to tell us of the even bigger delay than the first one which had to be 15 minutes. After another 15 or so minutes, a guard walked over to us wondering why we were "in" the car. We told him the situation as well as the name of our salesperson and he said he would get in touch with him/her We watched the guard walk over to a manager (?) who was having a coffee. We thought it was about getting us help. Evidently, "out of site, out of mind". So, after another 15 minutes, with no one approaching us with information, help, advice ... a key?.. we decided to leave. Of course, the guard was still chatting with, what appeared to be a manager/supervisor of some sort. Who knows? And, at that point, who cared! After dinner, we headed out to Long Beach Honda. Absolutely no one rushed us. In fact, I thought they were closed for a moment as it was late on a weekend evening. A very polite gentleman walked up to us. I mentioned that I thought I'd caught them at a bad time but he said that since they rotate who will walk up to a customer, he was waiting for the other salesman to approach. When he found that the other salesperson was going to be unavailable, he politely told us he would be happy to help. We knew what we wanted to look when we walked in, and he did not try to push us into something else. He was very respectful of all of our pre-planning. He was then able to point out features on the 2 vehicles we had in mind that we had not realized came with the cars. We immediately test drove our 2 models once the drivers; licenses were handled. Both vehicles were surprisingly excellent as we had tested some high end German make cars earlier.The reason we looked at Honda in the first place was because of the great reviews and evaluations it had in reliability, safety and performance. Those are the 3 most important traits in a vehicle which drives our choices in a purchase of a vehicle. Upon finishing the test drives, we explained we did not wish to deal in any way shape or form. We did oblige in the meeting of the sales manager out of respect for our wonderful salesperson. He was, for lack of a better phrase, "a bit more", but, fortunately, a few shades shy of pushy. I had told the salesperson that we would walk if there was even the slightest hint of "push". Without having been "forewarned" the sales manager did not "push" in a way that would make us walk out. He seemed mostly very conscientious and thorough making sure we knew even more than we did when we had arrived. We walked out knowing for certain, we would deal with them exclusively should we decide to buy the Honda product. Having had the opportunity to have dealt with 3 other dealers (excluding the one at which we never drove a car or even received help), having found lots of great features on on of the other 3 brands and models of cars with fairly good salespeople, we knew that if all things were equal or even close to equal, the final decision would be about where we had felt we had the best overall experience. If Honda was the only car that we were considering, we know exactly where we would buy it. Long Beach Honda, hands down. This review is being written before we have finalized our choices, however, there was a concern one of us would forget to give credit to our favorite dealer of the day, Long Beach Honda

Honda Lover

Nov 2, 2012

I called on a Thursday wanting to see a Honda Accord that was advertised, and I was interested in test driving it as well. I was hoping if the deal went well I would have a new car by the weekend. However, the Salesman that answered my call informed me the car was not on the lot, because the Sales Manager took it for personal use for the day. The car was supposed to be returned the next day by 1:30pm. I couldn't make it in the dealership the next day, so I called and came in on Saturday. I finally got to see the car, but I was disappointed there was trash in the car, a spill that wasn't cleaned up on the leather driver seat and an ink mark on the back seat. There was also an old piece of rug that was used to protect the floor mat that was mistakenly left for me to see. It was clear the car was being used for personal reasons often, and I felt disrespected by not having the car ready for me to see. I left without the car and felt bad for the Salesman that continued to make excuses for the trash as he stuffed it in his pockets. After the weekend went by and not finding another car, I thought I'd try one more time since I wouldn't be financing with this dealership. I feel I got a good deal, but again the person that should have helped me was too busy so a new hired employee proceeded to give me confusing information to the point I was ready to walk out again. The confusion ended when a Sr. Sales Manager was summoned to clear up the confusion. I love the car but the dealership personnel are unprofessional and need to reevaluate how they treat their customers.