Lokey Kia reviews

Geri k

Jul 28, 2016

Every one at the dealership was great why do you need soo many words I'm a person of few words

Brett H

Apr 26, 2016

Easy transaction. No pressure. Would and do recommend

JimV

Feb 20, 2016

I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was upside down. I had Rob Nelligan as a salesman. I have been buying and leasing vehicles all my life and never have a met a salesman who was willing to work with me to the fullest extent possible. He listened to where I was coming from and worked diligently to assist me with my needs and ability. As I said previously, never in my life has a salesman put that much effort into assisting a customer. I would recommend this dealership and Rob to anyone who is looking to purchase a vehicle and not have to worry about the "high pressure" of the typical salesperson or the unwillingness of some salesman who won't do what they could to fill you need and requests.

validrev

Feb 19, 2016

I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was upside down. I had Rob Nelligan as a salesman. I have been buying and leasing vehicles all my life and never have a met a salesman who was willing to work with me to the fullest extent possible. He listened to where I was coming from and worked diligently to assist me with my needs and ability. As I said previously, never in my life has a salesman put that much effort into assisting a customer. I would recommend this dealership and Rob to anyone who is looking to purchase a vehicle and not have to worry about the "high pressure" of the typical salesperson or the unwillingness of some salesman who won't do what they could to fill you need and requests.

Karenp

Feb 16, 2016

Had a lease on a 2013 Kia Optima, went to go buy out my lease; contract said it was going to be $16,200, by the time they were done three hours later it turned out to be $18,400 an additional thousand dollars in fees in $1000 in taxes, the taxes I understood the fees were ridiculous . I felt as though I were held hostage due to the fact that my lease was expiring in 24 hours. I would never return to the dealer again.

Oz Mustu

Aug 20, 2015

I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained all the information about my trade in and the vehicle that I'm interested in, he did his best to satisfy and helped me out with the payments to close the deal. I don't know how many cars I owned, but never have a deal so fast and easy.. No pressure, no tactics, no games and most important thing is no wasting time. I was dealing with another salesman named Jermaine online or on the phone but never satisfied with his effort, numbers and attention.. He never offered any other options or offers or anything. When I told him that I'm coming the next day, his answer was there's nothing else he can do and asking me why I'm still coming over. Can you believe that ? That's why I decided to go there and wanted to see another manager. I'm so lucky I met Steven and he took care of me so well. Thank you so much again Steve for all your help and effort, your treatment and great customer service...

Oz Mustu

Aug 20, 2015

I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained all the information about my trade in and the vehicle that I'm interested in, he did his best to satisfy and helped me out with the payments to close the deal. I don't know how many cars I owned, but never have a deal so fast and easy.. No pressure, no tactics, no games and most important thing is no wasting time. I was dealing with another salesman named Jermaine online or on the phone but never satisfied with his effort, numbers and attention.. He never offered any other options or offers or anything. When I told him that I'm coming the next day, his answer was there's nothing else he can do and asking me why I'm still coming over. Can you believe that ? That's why I decided to go there and wanted to see another manager. I'm so lucky I met Steven and he took care of me so well. Thank you so much again Steve for all your help and effort, your treatment and great customer service...

Terry from Clearwater

Jun 25, 2015

Consistently great service - I love this dealership and highly recommend them to anyone.

jo

Jun 23, 2015

Thank you for taking care of my recall on my Soul. I was in and out in no time.

Chris r

Jun 22, 2015

I would like to say that lokey kia was better than crown kia in service.i purchase a kia forte5 sx from Jermaine nelson a lokey kia sales person and he was great and I would recommend him to anybody he took care of me and gave me a great deal and he worked around the clock to make sure I was taken care of the car is awsome it's my first lease and I will purchase the car when my turmoil is up thanks again Jermaine nelson

Gabrielle

Jun 22, 2015

I scheduled my car for a routine oil change and check-up. Service was great as always, and prompt.

Imagine Peace

Jun 22, 2015

My appointment was late in the day. The trash can in the waiting area was overflowing and there was trash on the floor. Others were leaving their trash on the counter because the can was full. Service was quick though.

Rick and Theresa

Jun 22, 2015

My wife and I purchased two vehicles from Jermaine. He was patient and not pushy throughout the buying process. We had a budget going into buying these two cars and Jermaine helped us reach it. We never felt put off or dissatisfied. I highly recommend buying a car from Jermaine at Lokey Kia.

Denise F.

Jun 21, 2015

I would definitely give Lokey Kia five stars in providing good service! The Service Advisor Joe was very professional and kept me updated while my car was being serviced. Because they had to get a part from another store which took longer than expected; they put new wipers on my car without charge. The quality of there work is excellent and they washed my car too! The waiting area was comfortable,television, gigzaw puzzle, and Wifi. Waiting was pleasant. I would definitely recommend Lokey Kia for service.

Brian

Jun 20, 2015

I bought a 2015 Kia Optima .Love the car,but it took awhile to get the correct car.First they brought a red car with leather seats...nope not my car.s o I was given a rental and asked to come back in a couple of days.. The battery in my loaner car died while it was parked in the driveway,but Chris brought a charger and another rental car for me to use,awesome guy. Went back to get my car..Paper work said the car had twelve miles on it,odometer says 612 ( I took a picture of it) so I figure somebody drove it from wherever they got it from which added the miles to it. I asked the manager about the discrepancy and he stated ' 612 miles is nothing on a new car' to which I stated 'I've never seen a 'new' car with 612 miles on it.i did,because I no longer wanted to wait for another car to be delivered ,agree to take the car.except for that all my dealings with Lokey have been above and beyond,and I love the car.i still have picture of odometer and paper work with noted discrepancy.

cheryl

Jun 20, 2015

Salesman jim moffitt and manager steve and all staff were patient ,professional and easy to work with! I am looking foward to the best customer service dealership in town! And of course living my dream as a proud owner of the kia optima..driving on air with all the bells and whistles!

janB

Jun 20, 2015

Have always been treated with respect.. Only negative hat I can say ,, last few times I have waited for service, I have found the atmosphere in the showroom to be very LOUD and not respectful of those waiting for service,,feel if we customers were acting up we would be asked to desist. Found a more professional atmosphere there when former management in vharge.

John D.

Jun 20, 2015

Very professional service, done quickly and on time.

lindasub

Jun 20, 2015

I was met as soon as I pulled in by personable and professionals serviceman. Immediately given an approx length of time to be expected and shown to comfortable waiting area. Work completed BEFORE anticipated time and was left in easy place for me to get back on the highway. GREAT experience !

C. Barnes

Jun 19, 2015

During my research for a Kia Soul I was directed to the Lokey Kia's web site. I filled out my information and search info before searching their site for myself. I had checked the box THAT IT WAN NOT OK to contact me by phone. within 1 hour of stopping my search for the day I received a call from their internet department. I had told the lady that I didn't want to talk on the phone and to send me an e-mail and she did. Within 2 days she called me again and I told her the same thing send me an e-mail. Well I received another call yesterday from the same lady. Evidently this company has not taught their staff to respect potential customers requests and that "DO NOT CALL" MEANS "DO NOT CALL". I don't feel like I can even walk on to their property safely to look at their cars without having pressure to buy one of their cars put on me. DON'T BUY HERE OR USE THEIR WEB SITE UNLESS YOU WANT TO BE CALLED EVERY DAY.

Calvin Hopkins

Jun 17, 2015

Peter Chacon may be one of the best salesmen I have ever encountered. I took my 2013 Soul in for an oil change very angry with the dealership about an item on the car they would not fix. I truly disliked this dealership and the 2013 Soul. Peter started a conversation with me and tried to calm me down. With his soft, smooth manner, he actually sold me a new 2015 Soul. He agreed to keep my payment about the same and not require any money down. HE DID IT! I left the car I didn't behind and drove off in a new car. The 2015 Soul is a much better car than the 2013 model was. I am very happy with the new car and the person responsible for changing my attitude about Lokey Kia was PETER CHACON!! Thanks, Peter.

Liza

Jun 16, 2015

I was so dreading the whole buying a new car deal...I put it off for years. I did research through online dealerships so I could narrow down what was great quality for a great price. This brought me to Kia. I already had in my mind what I could afford and my price range due to my credit score. Amber Lobman greeted me when I went to the dealership. I basically told her my wants and needs and she showed me what I could afford. No pressure which was so awesome. We narrowed it down to 2 cars that fit my needs personally and financially within 30 min. 3 days later I bought the car of my dreams that I could afford and not stress out financially. My experience with Amber was the best !!! I will recommend Kia to everyone especially Amber. Thanks Kia

Maureen - Florida Gal

Jun 16, 2015

I have leased a Kia Sorento for the past 3 years, and decided to purchase the vehicle, as I was very happy with this automobile. I want to personally thank Jermaine for his attention / courtesy during this process - he is the kind of sales person you would want to deal with!! On to the "paperwork process" with Anthony - another very likeable, knowledgeable gentleman - and of course, as I was pleasantly surprised .... he's from NEW YORK, my former "home"! The "paperwork process" is akin to buying a home - reams of paper to sign. Anthony fully explained EVERY piece of paper I signed. Again, I am very pleased with this dealership and I will definitely be a loyal customer!! Sincerely, Maureen Burns

Sharon

Jun 16, 2015

At first contact Germaine And Jim were very nice. Germaine made contact with me via phone. Then I arrived and talked with them. I knew what I wanted. There was some difficulty with financing, not their fault. The only area I was not happy with was trying to get my new sticker. They transferred my plate but lost my 2016 sticker. Instead of telling me they would not send in registration until financing was complete, the just danced around the issue. I was very frustrated. Then, thee just didn't return my calls. It wasn't like I called all day long. Maybe 3 times during the month. In the future be up front and honest with your patrons. Most peo0ple appreciate that. I have nor reached the mileage for any services yet. Thank you for the opportunity to voice my opinion. Sharon Dorr

Anthony

Mar 3, 2015

I can't say enough about Lokey Kia . . . I for one do not like car dealers, they always seem to be pushy and are like buzzards over a dead animal. However, Lokey Kia is NOTHING like that. I purchased a Sorrento from them a few months ago. My salesperson was Shar, she was so pleasant and extremely helpful. Shar and everyone else there went above and beyond helping me get into my vehicle and believe me it wasn't easy. I was there recently for my oil change and routine servicing. The service dept was extremely professional and got me in and out in a reasonable amount of time. Would highly recommend Lokey Kia for their professional staff and excellent service dept.

Dana

Mar 3, 2015

I purchased a 2012 Kia Optima at Lokey and it was a good overall experience. the reason I'm posting something is because of their service department. I have the oil changes for life program. The weather the other night caused traffic to go really slow, making me really late for my appointment. It was no problem at all. They are really accommodating and took me in with no problems and I was out in not time at all. I give the entire service staff major props. In the year that I've been using them, I've had only positive experiences.

Marie N

Mar 3, 2015

I would like to thank Terry Patterson for making every time that I come in to get a oil change, "FREE FOR LIFE by the way" so easy. Plus if I need to get a lil shopping done or need a ride back home they have a shuttle service that can drop me off and pick me up when my car is ready. I have had my car for a little over a year and I drive a lot so the oil changes help me keep my maintenance up so that i can get a lot of use out of my vehicle before its time for another one. I always recommend Lokey Kia to all my friends just because the sales process was so easy and the service department continues to surprise me by how great they are. I am actually looking forward to buying my next one from you guys even though that is probably hard to believe!!! LOL!! See ya when its time for the next oil change!!! Keep up the great work!

Rebecca

Mar 3, 2015

Brought my car to Lokey Kia to be serviced. David Cullen's in the service department was very helpful advised me of the issue with my vehicle and my vehicle was fixed in a timely manner. I will be taking my vehicle to Lokey from now on.

Travis Nanz

Mar 3, 2015

I have always received excellent service at Lokey Kia's service department. I live in East Brandon and make the drive to Clearwater because of how great I'm treated. I would normally not post on here, but felt compelled to do so after last week. I had an emergency arise and needed to leave the state and make about a 1,500 mile trip. I was in need of an oil change and called Lokey and told them my situation and was told to get there as soon as I could. To make a long story short, I got there about 30 minutes before closing. Dave and Will were the only ones there and got it done right away and without any "attitude" I would expect from some places coming in that close to closing time. They treated me right and showed compassion for my situation. Dave and Will were life savers that night and earned my respect. Thanks Dave. Thanks Will.

Frankdoran

Mar 25, 2014

I don't know what I have to do to have a review stick here.. I guess Lokey Kia doesn't pay Dealerrater. Lokey Kia is a member of the Presidents club. Only 5% of all Kia dealers make this list.. YOu have to be in the top 10% of ALL Kia dealers to achieve this award. I just purchased my new Kia Optima from Nick Rizzotto. I told him I went to Crown after seeing all the review on dealerrater. Worst experience I evere had. They said they would sell me the car for $20k out the door over the phone.. when I arrived a completely different story. Then I went back up to Lokey as I did on my last Kia and worked with Nick.. Thank you for a great purchase experience. No BS.. The reviews on this page are total BS.. One dealer has hundreds of review ( the one that pays dealerrater ) and the other doesn't. TOTAL BS.Lokey Kia - Thank you for the great experience and dealerrater, you full of it.Frank Doran.. Loving my new Optima from Lokey.

Gayle S.

Mar 17, 2014

I don't understand why there are bad reviews against Lokey. I have had nothing but pure satisfaction when dealing with them (which is quite frequently)! I bought a new Kia Soul in October 2013 and Doug Johnson was my Salesman. He was NOT high pressure. A Totally relaxed atmosphere! AND I got a FANTASTIC DEAL too! I drive my car around 60-70 miles per day as I have several Home Health Care Clients and I already have 12,000 miles on it. I've come in every 3,000 miles (4 times so far) for my 'free' oil changes and 2 tire rotation and balances (also free). I have a couple of scrape marks on one wheel (my dumb mistake) so I know they have rotated the tires. I haven't looked at my oil, but I TRUST they change it when I'm there. My car is brand new with full warranty and if they didn't change the oil, the car would not be running as well, I'm sure! Just 2 weeks ago I ran over freshly spilled paint in the road. It splashed all up on the sides of my car. I was frantic and I live very close to Lokey and brought it in asking if they had a hose that I could spray it off with. Now this is 6:50pm......they were polite, immediately brought my car around to the back where Tyler spent over 1/2 hour pressure washing the paint off my car. He was extremely thorough and cleaned every spec of it off the body of my car! He also washed the entire car for me. Needless to say I was SO GRATEFUL!!!! Lokey's Motto is: "We Treat You Like Family"......and they SURE DO!!! I am a TOTALLY Happy Customer and want Mr. Lokey to know how much his Kia Department Staff are truly appreciated! I'm very social and when I come in to get my oil changed, they all take time to say "Hi" to me! They make me feel like a V.I.P.!!!! As long as I live in Pinellas County, Lokey has me as a Customer for Life!!! Sincerely, Gayle :-)

Nhendricks

Feb 21, 2014

My experience with Lokey was horrible. Your service manager (Dale) and the mechanic (Brett) was obviously trying to rip me off. I spoke with Dale several times on the phone before having my car towed in to the service department. He continuously reassured me that it was just a battery that I needed, that all the signs my car was showing was from a dead battery. Once there he continued to say it was the battery, don't worry. After being there an hour, he came back with $6000 worth of repairs. These were written on a normal estimate sheet with your letterhead. He said that I had to do at least $5000 worth of repairs in order to even drive the car out of the service department. He claimed I had a bad battery, alternator, several hoses, brake booster hose, valve cover gaskets, and several other things. I was shocked and asked him to give me a written estimate that I could show my spouse. He said that he could not give me the estimate on the paper he had written it up on but he would type in on another page for me. He did type it on a plane white piece of paper with no date, letter head or signature of any kind. He then took me into the garage to show me my car which was apart in pieces. He showed me a thimble shaped part with a hole in it and said it was an important part of my engine and that the car could not run without it. He said the engine was boring a hole through this important part. He also told me that oil was leaking from my Turbo cut off valve into the computer brain and would short circuit the whole car if I did not get that fixed. He introduced me to Brett, the mechanic, and said that I should only talk to him or Brett if I call in to the service department. I told him I could not afford these repairs. He said that he would be off work the next day and I should not speak with the other department manager, either wait until he returned of talk with Brett only. I felt they were both very shady. I felt they were both trying to take advantage of me being a woman by myself at the dealership. My father was a mechanic and my brother is a district manager for "Just Breaks" I spoke with both of them and read the list to them and they told me they believed that Lokey was trying to rip me off and I should tow it out of there and take it to another mechanic. I did tow it on Monday. I went over the list with the new mechanic. My battery was fine. I did need an alternator. Nothing else on the list was wrong with my car. My repairs were $600 instead of $6000. My car is running fine. I am posting this experience to every review website that I can find. I hope I can help other women from getting robbed at your business.

Edinamc

Feb 8, 2014

I had the best car buying experience at Lokey Kia in Clearwater! David Hampson and Sher Parry are extremely knowledgeable, professional and courteous. The energy at the dealership is great! I love my Optima!

Richard Bruer

Feb 5, 2014

Only an average dealership. Mark Brown in sales is esspecially pushy. If you find yourself dealing with him, best thing to do is request another sales representitive. He comes on slowly, but once he realizes you may not purchase, he turns on the high pressure sales tactics and, gets downright nasty. Ask for another associate, they are not all like that there at Lokey.

smithsupertramp7

Feb 5, 2014

Mark Brown in sales is extremely pushy and utilizes very high pressure sales tactics. He is friendly enough from the start, but quickly turns to high pressure tactics if he believes you may be on the fence. I recommend you request another sales person immediately if you find yourself dealing with Mark. I NEVER write reviews, but my dealings with Mark continue to this day... I wish I would've never contacted him in the first place.

blkessell

Jan 18, 2014

I needed to purchase my 2011 Kian Soul from a lease buyout. I had a closed end lease contract which excluded dealer fees and other fee charges. Lokey added $795.00 dealer fee, $200 inspection fee, added additional $150 to tranfer my tags and title. The cost of my buyout through them amounted to nearly $14000.00 when the buyout was $11764 plus sales tax of $755. I was hostage at this dealership for 3 hours trying to purchase my car. I was able to purchase my car through another dealership, recommended by Kian Motors Finance in less than 1 hour with no additional fees charged and they assisted me with the finance of my car through my credit union with no fees assessed.I would have spent $2400.00 additional to get my car from Lokey.

Authour

Jan 8, 2014

Went in with coupon for oil change and tire rotation and balancing. Had to " catch " them " not " balancing tires and approached service person. " We didn't mean to say that balancing was included with this coupon " . Big meeting with service personnel and attitudes toward me that I'm ripping them off !!! The reluctantly agreed. Wanted to change the power steering fluid on the vehicle for no real good reason.

zed11

Jan 7, 2014

trying to buy a used car..drive in ..with 3000 cash and a trade in ..they offered me a fresh trade in..telling me all good about it and 1 owner vehicle..i was seriously considering.. the sales guy (floor manager) was keep telling me an old lady owned the car and took care of it very well.. after several times the sales man telling me how nice one owner vehicle it is i asked for the carfax and voila...4 previous owners... i think that should cover why i would never buy from them and not recommend the dealership...

Cakn

Nov 6, 2013

DishonestI have bought 3 cars from there. The first was a lease, ended up with breaking system problems.Traded the car in because we we moving up north needed a SUV for the snow. Financing changed the price after paperwork was signed. Lied about pricing, warranty, and tag information. Long story, I won't bore you with the details.Our mistake was going back a third time to buy a car for my daughter. She fell in love with her car, we didn't want to disappoint her. This was a used vehicle. The price was high, but that was ok, this is what she wanted. We paid cash for the vehicle, our car salesman said we needed to fill out a form, we did agreeing no credit check. We received paper work two weeks later a credit check was done. The salesman showed up at my house demanding a paper be signed by my daughter while I was not home. I had to race back to handle the situation. They did not put gas in the car which is normal for buying a used car from them. I barely made it to the gas station.I spoke with the manager, he gave me a $25 gift card, a $25 service coupon, and was told the salesman had been let go.My newest problem; my daughter had her free oil change done. They told her there was a nail in her tire, non repairable. We brought it to a friend of ours that does tires. No hole a head got stuck on a piece of tread. There wasn't even an entire nail, just a head no damage.Dishonest, please for your sake do not go there. Autoway is the place to be!

Chris

Sep 18, 2013

After driving home (3 miles) from getting my free oil change at Lokey my oil was black & dirty. Took it somewhere else & had it changed. Either they didn't change it or they used reused oil. Better to pay & have it done right.

EC

Sep 16, 2013

Beware their service dept over charges & doesn't do the work they claim they do. $35 just to install 2 filters that took the guy less then 2 min to stitch out, cost of the filters $50 a 30% mark-up of what the original parts cost. Had marked the inside of my tires but they were in the same position, after I got home & checked. I paid to have them rotated & balanced. He didn't even put air in them as I'd requested. Their free lifetime oil changes HA! Don't believe it! Mark promised a second key for my new Kia, but I never got it. These guys are crooks... BEWARE

stefanie84693

Aug 30, 2013

I bought a car from Lokey Kia 3 years ago and it broke down just a few month after I bought it BRAND NEW. Now recently a piece came flying off the front of my car and they are unwilling to take ownership of a clearly faulty part (2 of their employees assured me it was a freak occurrence and it would be covered under warranty) I was later told it would not be covered and I would need to pay out of pocket.Their associates are uneducated and uninformed. I encourage everyone in the market to stay AS FAR AWAY FROM LOKEY KIA AS YOU CAN! There are plenty of other dealers that can help you that have integrity and value their customers (two things that Lokey lacks). I received terrible service from them two separate times 3 years apart. It would cost mere dollars for this large dealership to replace this piece and maintain their integrity but they are unwilling. Unbelievably bad experience.

stefanie84693

Aug 30, 2013

I bought a car from Lokey Kia 3 years ago and it broke down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the front of my car and they are unwilling to take ownership of a clearly faulty part (2 of their employees assured me it was a freak occurrence and it would be covered under warranty, one even admitted to it happening to him once with a brand new vehicle on the lot.) When I went back two days later to order the piece I was told it would not be covered and I would need to pay out of pocket since I no longer have the piece. This was never considered an issue during my first encounter. Their associates are uneducated and uninformed. I encourage everyone in the market to stay AS FAR AWAY FROM LOKEY KIA AS YOU CAN! There are plenty of other dealers that can help you that have integrity and value their customers (two things that Lokey lacks). I received terrible service from them two separate times 3 years apart. It would cost mere dollars for this large dealership to replace this piece and maintain their integrity but they are unwilling. However they sure did try to get me to trade mine in for a new car leaving them to replace the piece anyways. Unbelievably bad experience.

Frankdoran

Aug 2, 2013

Its funny I read many reviews before purchasing a vehicle. Lokey Kia has Cindy Hansen that worked her tail off to help me with my new Sorento. She was polite and found exactly what I wanted. Its funny how people talk about car dealers. They did this and they did that. I'm sorry if you just go into the dealership without all your BS, they will treat you with respect. As Cindy did with us. We negociated on the price and felt she was giving us a fair deal. They also gave me my oil changes free for life and I couldn't find this at other local Kia dealers.. This really was a main reason to look a this dealer. Please when you arrive ask for Cindy. She rocks...

gutterchef

Jul 19, 2013

Lied to not only by the salesman, but the sales manager, general manager and the finance manager! Car delivered was NOT the car that we test drove...but they insist that it was...even though we could prove it wasn't! Lied to us and told us we were receiving "free perks" and then upon closer inspection of the contract...were actually charged for all of them! Took the vehicle in for the "free perks" only to have it done incorrectly! Really....couldn't you even wash the vehicle before putting the protective coating on? Now we have water spots under it!! They actually had the nerve to give us a "cheat sheet" to fill out their survey. Can't wait to get it so I can again tell how disappointed and stuck we feel with a vehicle we didn't even want! They seem to promise a lot and deliver nothing and not care about it! We are not disappointed in the performance of the vehicle...only the dealership and their inability to be honest with people. It almost seemed as if they all lied to cover up for the lies we were told by the salesman. DO NOT BE FOOLED...LIFETIME OIL CHANGES ARE NOT WORTH IT!!

Macmoff

May 5, 2013

The first vehicle I looked at, had an addendum sticker for $4000 over MSRP, then I noticed every vehicle on the lot had the same sticker. I could understand if the dealership had enhanced the vehicle, but purely for greed??? Then to add insult to injury a dealer fee of $800.00. Sorry Lokey, but you have lost my business and my families business.

T. Phillips

Apr 1, 2013

I have been getting my oil changed here regularly since I bought my car. It takes over an hour for them to change the oil; when it should take ten minutes top. I believe this is to get the customer to change it themselves. Since, I have the lifetime oil change plan with lokey. I seen my car on the rack for over 45 minutes with technicians sitting around smoking, ridiculous. This place needs to get it together. What manager is going to let this happen?

kelly2trim

Feb 25, 2013

I would never recommend this dealer to anyone. They are VERY pushy and do not listen during the sales portion of purchasing a car, then they push service contracts and then turn around and do not provide the services you have already paid for in your initial service contract, they cover oil changes and nothing more. I would never have purchased a car through them if not mislead by their bogus customer loyalty speech, empty MPG promises, and farce service contract that they sold me.

RMThompson

Feb 11, 2013

Not only did Lokey Kia lie to me and my family, they ruined my already-bad credit by placing at least 5 hard inquiries trying to get me a loan for a car that that HAD NEVER EVEN TOLD me the price.They run on the old "what's your payment" scam; they ask what you want to pay per month, and then can inflate either the interest rate or the price of the car to benefit themselves. Their internet pricing is a lie, if you come in they charge you about 3500 MORE for the vehicle.If you aren't happy with what they have to offer they try to keep you there as long as possible. The WORST part is I really enjoyed the saleslady Cindy, she was nice and friendly, and felt she was getting screwed like I was - she just wanted to make a sale.I was lied to by SEVERAL people, telling me they would "call me soon" and other things, BUT, instead they ignore me until they have nothing else going on and they try to harass me.I went in for a car maked 16,000 dollars and they attempted to get me approved for a 21,000 dollar LOAN, knowing I had some downpayment...

notaflnative

Jan 28, 2013

I just purchased a 2013 Sorento EX at Lokey KIA and it was possibly the best car buying experience I've ever had. My sales associate Dominic Carter was very friendly and knowledgeable about the vehicles he is selling. He doesn't try to pump you full of "BS" and is honest and straight forward in answering your questions. When visiting Lokey KIA ask for Dominic. He will make your KIA experience a good experience. The Lokey KIA "FREE LIFETIME WARRANTY" which is good everywhere in the U.S. and Canada can not be matched anywhere. Also lokey gives you free lifetime oil changes. For a really great experience buying your KIA visit Lokey KIA and make sure you ask for Dominic.Jim DeMeno

Denise Morris

Jan 26, 2013

The entire Lokey staff was AWESOME!!! My only complaint would be that the service dept. takes way to long for an oil change. When u have an appointment, I feel u should b in and out in under 30 minutes not two hours. Other than that it is an awesome dealership with awesome people working for u!

Soul2Go

Jul 17, 2012

I decided to trade in my 11 Soul Plus on a 12 Soul Exclaim, since my credit recently improved and I qualified for better rates. Jason Polk, Mark Brown, and Ron Bigonzi were extremely courteous, laid back yet very professional. Quick, easy, in and out, and my payment is now considerably less and I have the Soul I've always wanted, and free lifetime oil changes. You just can't beat the Lokey experience! Thanks again, David Cunningham, Clearwater.

Worthy

Jul 17, 2012

I really enjoyed my visit to this dealership, the people were knowledgible about their cars. The showroom area was inviting and my salesman Sam, was very friendly and extremely courteous which made me feel really comfortable throughout my car purchasing experince. A great choice! I will always recommend this salesman and dealership to all my family, friends and business associates.

annmorris

Jul 16, 2012

My husband and I purchased an Optima on Saturday, July 14th. We were greeted and helped by a very courteous and friendly young man, Quinton Cheatham. He went out of his way to help us, several test drives and many, many questions which he was able to answer to our satisfaction. He also gave us a tour of the facility including the service department. He offered us water (many times), it was miserably hot that day. Quinton then turned us over to the "finance guy", Raja Assaf, another extremely well informed and friendly team member. By this time I was exhausted and Raja had much to review and explain to us, he was very thorough and patient. During all this time, Quinton waited for us and then gave us a tutorial on how the car works, he did a great job!Glenn and I had a great experience at your dealership and would definitely recommend you to our friends. I feel certain we'll have a good experience in the future when it comes time to visit your service department.Thanks. Ann & Glenn Morris

spittoon

Jul 13, 2012

I purchased a 2012 kia Rio 3/3/12 from this dealership where I had purchased 2 other Kias in past years.This purchase ended me from buying Kia's in the future.The day AFTER I purchased this car,i took it back and asked for a car with power window & locks as i found after driving a distance this would not work for me.I was informed that this is now a USED car(with 20miles on it) and in order to get into the bnext car I would need ADDITIONAL MONIES!!/I paid 15500.00 for this Rio which I found was WELL OVER priced.I was basically told the car DI NOT have agood trade in price>I couldnt beleive this.1 day and only 20 miles.If i wanted to get into a car next level I would have to come up with additonal 3-4 thousand $..I NEVER thougght I would be taken like this by Lokey kia..I will NEVER be a KIA owner again.I have recently traded this crap in for a HONDA and happy with the Honda purchase.Although i liked the Kias,this experience witthis mgmnt has put a BAD taste in my mouth especially when you buy a new care and are told when you want to return that the car is OVERPRICED and you are in the HOLE!!! All I heard from the manager was WEHELP YOU UNLESS YOU COME UP WITH 3-4 thousand more dollars ..I will never recommend this dealer to anyone again after being taken like this

Treetop80

Apr 18, 2012

This dealership is awful! I had already heard bad reviews from friends about this dealership but still thought I'd try it out for convenience reasons. Upon my first visit I was approached by a "new" saleswoman who knew nothing about any of the Kia models. I left highly disappointed but decided to try again by contacting Sales Mgr., Jason Polk directly. He handed me off to another salesman because he couldn't be bothered. Long story short, they didn't have the vehicle I wanted in stock and guaranteed they could get it from another dealer with 24 hours. 2 1/2 weeks later with very little contact from the dealership, I always had to contact them for updates, Jason lied to me that he could get the car I wanted w/push start. After wasting 2 hours filling out paperwork, come to find out the car didn't have push start, this is even after I had specifically questioned him about it beforehand. Thank goodness my "2nd" salesman checked on that before doing a dealer trade. After compromising on no push start a couple days later they said they could not longer get that vehicle. So another week went by and they were "able" to get my second choice color, this again after I had to hassle them for updates. After wasting another 2 hours filling out paperwork to buy this second car (same MSRP as the first) they raised the price over $500. Again I walked out. Needless to say, they lie and don't care for your business. Jason actually told me directly that he didn't "want" my business, he "needed" it. Who says that to a customer? You should "want" my business because you "need" it. I went to another dealership in Brandon, Courtesy Kia, I received great customer service, they located the original vehicle that I wanted, the same vehicle Lokey told me was "sold" and they could get for me from another dealership, and they had the vehicle for me within 2 days at the price I wanted. I would never recommend LOKEY KIA to anyone!

gsevelin

Apr 4, 2012

On Apr 3, 2012 my 2004 Kia Optima s engine lost power and was unable to even go 3 MPH and climb over a simple overpass. I was able to manage to get the car to the Tires Plus in Clearwater Mall to have it looked at. After being diagnosed with a failed catalytic converter I was told that they could get one from Tampa by late afternoon and have my car ready by 7PM. I asked them to call Lokey Kia and Lokey told the Tires Plus representative that they could not get one until Friday. So I told Tires Plus to repair the car because I needed the car to transport my children. The next day I called Fidelity Warranty Service to see if maybe the repair was covered under my extended warranty and they told me the catalytic converter is covered under the KIA Federal Emissions warranty and that KIA should reimburse me for the repair. The Fidelity Warranty Service gave me the number to KIA customer relations and I called them the next day. The KIA customer relations told me that it is covered under the warranty but because it was not put on by a KIA dealer there was nothing they could do but talk to the nearest dealer and see what they could do. I went to Lokey service department and basically they said too bad, you should have had the car towed to us. I went to talk to one of the managers and explained the situation and he asked me if I was happy with the car, did I owe any money on the car then the only thing he tried to do was sell me a new car. If this is the best customer service on the East Coast then I would hate to see the worst. I had been taking my car there since I 2008 when I moved to Clearwater but this company will never see another dime from me. This is the worst customer service I have ever seen. I would like to commend Fidelity Warranty Service for informing me of something that KIA should have taken care of. The KIA parts department should have informed the Tires Plus representative that the catalytic converter may be covered under warranty and give the customer that information.

brysoncity

Feb 27, 2012

Even though we didn't purchase a car from Lokey Kia we felt Dominic provided a professional, outstanding, knowledgable and comfortable experience. The reason we went to another dealer was we didn't want to have to deal with the "quibbling" about the price. We ended up buying at Fitzgerald. Thank you, Colleen and Steve.

jackisback

Feb 12, 2012

I went looking for and found what I was looking for at Lokey Kia. Both salesman Mark and the loan guru Keith were eager to help and wanted my buisness. Fast and courteous service along with free oil changes and lifetime drivetrain warranty just to many ++++'s Thank you for a good experiance. John Stephens

tarpumn

Jan 24, 2012

Ask why would I or my friends drive over 2 hours one way to buy a car from this dealer?Because when I made contact via e-mail it did not take much effort to settle on a price.When we got there nothing changed, no efforts to bump price, no pressure of any kind!Our sales person, Matt and the Sales manager, Jason treated us with respect and it ws almost effortless.We arrived last month (Dec.) to buy a Soul for a friend of mine, this after contact at least 4 dealers in the Melbourne/Orlando area we we received only very poor responses and out right lies.Matt, had the car ready and the price was as promised, in fact he even bought a "Hamster" for my friend.I was interested in an Optima but only in passing. In the time we had, I looked at the exact Optima I was intrested in. Within 15 minutes Jason gave me a deal, as they say, I could not refuse.So when another friend of mine expressed intrest in my Optima, we did our home work with local dealers but the result was the same. Called Matt and it took a few e-mails to get the same great deal.3 cars in less the 30 days, you bet I and my friends were satisified!Matt made every effort to ensure that my friends were very confortable with the operation of each car. And Jason used an expression I have held all my years, "Do the right thing"To bad we are not close enough to take advantage of the free 1 yr. maintainance.Think this is to good to be true, call me!

no2012soul

Jan 1, 2012

For the second time this year, they would not negotiate a deal I could financially accept. I was prepared and had done my research, so they seemed fine with me walking away. I went there on Dec. 31st and they apparently didn't need to move their inventory that badly. Seems that's 2 and a half hours of my life that I'll never get back...

labutard

Dec 29, 2011

Lokey puts on the hard sell, but it delivers. I have to admit I did not like the initial tactics to get me to sit down and make a deal, but when I finally came to the table, I got a great car and a great deal. Jason is the sales manager and he did a good job making sure I was happy before I left. Dominic was the second salesman I worked with and I HIGHLY recommend him because he knows his cars and know how to sell without being pushy. I will buy from him again, but not for a long time because this car is supposed to last me a very, very long time. Overall, I like Lokey a lot.

max m

Nov 11, 2011

I bought my 2012 kia optima ex from matt Melillo. He made the buying process really easy. Kevin Perkins took amazing care of me with my loan. I would never go any where else. They have my business for life.

PH Auto

Nov 11, 2011

Went in on a weekend and this was the easiest buying process I have even gone through. Their GM Charlie Mohr was wonderful. Thank you Lokey Kia. You won me as a customer!!!!!!!!!!

josephdamon

Nov 11, 2011

My wife and I bought a 2012 Kia Sorento EX yesterday. i can sum up the experience by saying that as i walked out the door, i shook the manger's (jason polk) hand and told him i enjoyed doing business with people that have class. The entire staff we dealt with (Richard Barrett, Gerry Stumpf, Kevin Perkins and Jason Polk) all went out of their way to ensure that we were satisfied with the car and the deal. I will definitely do business with this dealership again.Joe D.

David

Nov 9, 2011

I've purchased a few cars in my day, the guys at Lokey Kia were a blast to work with. No pressure, just fun buying. LOving my new Optima. Thank you...

KiaClark

Nov 9, 2011

I was in the market for a (new-to-me) used car and Lokey made the experience remarkable. From sales to finance and now dealing with their service department for general maintenance, I would recommend them to absolutely everyone. My husband and I were pleasantly surprised that it was DEFINITELY not what we expected going car shopping; it exceeded all of our expectations.

Stones Fan

Nov 9, 2011

No pressure to buy. The staff was very laid back and very helpful. Ended up purchasing a used sorento. I will continue to service my car here and purchase in the future. Highly recommend them!

Stones fan

Nov 8, 2011

Very laid back and honest. Didnt feel pressured to buy at all. Told them I was going to shop around a little and they understood. I ended up coming back to buy a sorento and will continue to do business with these guys.

tmulligan

Sep 26, 2011

This dealership is fantastic. From sales to service, they truly work hard to take care of their customers. I'd recommend them to anyone that wants to buy a Kia -- even if you have to travel a little to make the purchase. A special thanks to my salesman, Dominic. I love my Kia Soul!

houston

Aug 27, 2011

called they had my color van 2012 sodona in and out great price thanks

timdchambers

Jul 24, 2011

From the moment i walked into the showroom i felt comfortable.I wasn't rushed by a salesman but instead greeted with a how are you and do you need any help.Joe sat with me and listened to what i was looking for and what payments i wanted and matched me with my car.Not to criticize but other dealers in the area made me feel unwelcome looking for a less expensive car.I cannot express enough or probably in writing just how genuine the honesty felt at Lokey.There was never any pressure at all to buy a car or buy a different car.I will in all likeliness buy my next car there and would absolutely recommend Lokey to anyone looking for this experience.

july1776

Jul 11, 2011

Andrew Hughes was very professional and the main reason we bought from this dealership. he is courteous, fair and straight up when dealing for a trade and new vehicle purchase. We test drove several cars and never felt rushed or pressured into making a decision. i would highly recommend anyone interested in purchasing a KIA to go down and ask for Andrew. Thanks for making our deal work smoothly and we appreciate all you did for us Andrew !!Dan and Kristy Trinity, FL

carlb603

Jul 10, 2011

when we arrived at Lokey, was met by Richard. He aws not pushy and was v We are rery helpful. We are return buyers. Charlie saw us talking to Richard and came over to talk with us. I told them what we wanted and how much I wanted for my trade. All of our spectations were met. We got the vehicle we wanted,money for trade in and had enjoyable time at the dealership, The finance mgr. Kevin was very good and helpful, and honest with us. I would recomend LOKEY TO EVERYONE.

David 001

Jun 30, 2011

Professional, courteous service. Management worked very diligently with sales to insure the exact vehicle was located and then provided outstanding pricing. Comparison shopping for a new Kia Sorrento ultimately led us to Lokey Kia. They crushed the competion in pricing, finance and features provided in the vehicle. We would have made a big mistake had we not gone to Lokey Kia. We purchased a new Sorrento and could not be more pleased. Kudos to Rick Rizzo, the sales manager for maximizing our experience. I recommend Lokey Kia highly. They stand by their word and really do want to make satisfied customers.David DayLargo, Fl

skirkwood

Jun 28, 2011

Richard our Sales assoc. was very friendly and informative in discussing what we were looking for in a car and our different options. We test drove the Kia Soul and we explained to Richard that comfort and price was our main concern, and he was honest about all the features and comfort in comparison to the other Kia's which we discussed that we were looking at but were out of our price range. We appreciate his friendliness and honesty very much. The Soul was still a little out of our price range and Charlie Mohr the General Manager came over and spoke to us very honestly and took the time to talk to us about some things that might even help us in the future. We were able to come to a great deal and we purchased the Kia Soul. Richard also had Matt come over and help us set up our phones with the Bluetooth option on the car, Matt was great with explaining the feature . Richard took us around the dealership to familiarize ourselves with the service dept. since we get the first year's oil changes free. He introduced us to the manager there John, who was also friendly and explained the free oil changes to us. You can tell that Lokey takes pride in their product and the service they provide for their customers. My husband and I were very happy with the purchase and Charlie even offered to give us a great deal on fixing some body work on the leased truck we had to turn in to a different dealer. We were very pleased with the entire process start to finish. We appreciate Charlie and his whole team going out of their way to make us feel like we were more than just another sale. Overall this was the best car buying experience either one of us has had over the last 10 years.Summer & Christopher Kirkwood

onefloorfor1

Jun 22, 2011

I spec out a car (2011 Sorento EX) I was interested in on line and submitted it to 3 dealers. Matt responded promptly and confirmed that although he did not have one on his lot, he would find me one. Later the same day, Matt said he found one but with a different interior color. After discussing with my wife, we agreed to the interior color change and asked for his bottom "out the door price". I also reminded him I was checking with 2 other dealers and the best price wins my business. We'll one dealer never got back to me and the other dealer could, would not, match Lokey's price. Needless to say I purchased my Sorento from Lokey.We found Matt to be friendly, good communicater (kept me informed as to the progress) and very accomodating. Come time for the finance side, Kevin was well prepared and had all the documents in order for us to sign. At the end we met the General Manager, Charlie he was also very professional and accomodating.Overall I can honestly say this was by far the most enjoyable, hassle free, vehicle purchase my wife and I have ever experienced. If your in the market for a Kia, give Lokey a call, you will be pleasently surprised. Al & Claire Doiron

PWAG

Jun 3, 2011

I went in search of a Kia Forte for my wife to drive back and forth to work (100+ miles/day). The dealership had a nice variety of Kias to choose from. I sat in one and was nicely surprised........until I got out and looked at the price. The Kia sticker wasn't the shocker. It was the $4000 dealer markup added to the Kia price. That was a 20%+ markup on a $18500 vehicle. Sorry Lokey, you've lost my interest in your dealership. People are struggling to purchase vehicles and you go and add another $4k? Shame on you!!

cflatley

May 23, 2011

Everyone at Lokey Kia was very helpful and polite. They had the car I was looking for and an upgraded model that I fell in love with. I was able to get financed and take the car home that night. In fact, we ended up closing the place and talking outside and while I was filling out my paperwork, they had the car detailed and transferred everything from my trade to my new Kia.

RJQMAN

May 22, 2011

I went to the dealership for the second time in about two weeks. I am seriously considering a Kia, and I wanted to sit in an Optima to recheck the comfort level of the seats, and I wanted an update on the status of the Hybrids. The salesman I had been working with (a man named Mark who seemed to be pleasant and straightforward) was busy with another customer, so he politely referred me to a heavy-set man that appeared to be the sales manager (not sure though). So I asked this sales manager (or perhaps he was another salesman - again, not 100% sure) when they thought they might receive the first Optima hybrids. The guy looked me in the eye and said "Kia is not manufacturing any of those yet." My jaw dropped. I know that is not true. Kia is manufacturing them, and they are at dealerships on the west coast now. I had spoken with a dealer in Seattle earlier in the day, and had come back to Lokey to check the status in Florida. Now this guy could have said, 'I don't know,' or he could have said 'I am not sure - I'll check,' or something with some integrity. Instead he acted like he knew the status and just plain lied.I have no use for liars. I said, that's not true - I know a shipment came in from Korea this week. He then said - "Well, I meant we have not got any coming in yet." I said "Any idea when?" He said "Nope," and turned away. Exasperated, I respond, "Then I guess I will have to go to a dealer that has more information then you do." It was not like they were busy - there were only two customers that I could see, and about 6-7 salemen. This guy could have offered to check, he could have taken some time to explain why he had responded that way, or he could have turned and ignored me. And that is what he chose to do. He just walked away and started to talk to a bunch of other salesmen who were standing around in a small group. I went over and checked out the only Optima they had, and finally just left the place.Now I know that the dealers don't have much control over what cars they get, and I accept that. But the fact is that I am sincerely interested in buying a Kia, and if the Hybrids don't turn out to be exactly what I was hoping for, I had planned to purchase a non-hybrid Kia. I feel I was treated rudely at best, and lied to at worst. When and if I buy a Kia, it sure won't be from Lokey Kia.

imthey

May 5, 2011

It was a great pleasure to have worked with Aaron Morris, along with finance manager Tina M. Sciriha. When I first arrived at Lokey Kia, I had an idea of what car I was interested in and from the onset Aaron provided excellent service in bringing my selected car to me, letting me test drive it and telling me all about the 2011 Kia Optima EX. It was such a pleasure working with all of the knowledgeable sales people at Kia Lokey that after talking with Aaron and test driving the vehicle I ended up buying one that very day.Finance Manager Tina M. Sciriha was also a pleasure to work with and explained everything in easy to understand terms and made the purchase of my new vehicle that much easier.

joan2011

Apr 27, 2011

Our experience at Lokey Kia was awesome! I was trying to help my daughter get a new car with an affordable payment, Freddy and the rest of the team members made that possible. Everyone was very friendly and I did not feel pressured as I have in the past when making a car purchase for myself. Freddy worked and worked at making a deal happen to fit my daughter's budget and put her in a much more reliable car. I am happy to say that my daughter is extremely happy with her Kia Optima and both her and I want to say thank you Freddy for working with us and being patient after all we had to get through to put her in a new car. Freddy, continue to be positive, upbeat, not pushy and keep smilin',keep up the good work. When I am ready to buy a new car I will definitely check out a Kia for myself. Freddy your the best!Thank You Freddy and the rest of the team members who were involved in the sale of my daughter's Kia Optima,Joan and Whitney

BlackRimmedGlasses

Apr 22, 2011

Freddy, Tina and Charlie were the nicest people. They had very good customer service and extremely friendly. They all seemed to know what they were doing. We went there, they worked out a deal and it worked. I got the car, I was happy and they were happy. I would definitely recomend this place to someone who is in need of a new vehicle.

livingend

Apr 18, 2011

WARNING - This dealer sticks you with high "dealer fees". Over $900 on a used vehicle! I got the price of my vehicle and trade where I wanted it, but I was only figuring about $750 for "fees and profits". Also, the $900 doesn't include putting any gas in your tank?! I called the salesman on the ride home to let him know how generous it was to send me off with an empty tank. He gave me a lousy apology and some line about how "they don't normally do that". What? Um, dummy, how about giving me a gas card or something? Anyways, the "call me" line is just that. Their sales department gave very little response when I phoned in the days following the sale about various minor concerns with the vehicle and financing. After some confusion between various departments, the additional items on my vehicle did get handled by their service department very professionally. It's a shame their sales department is still practicing old shady tactics and fees. Their finance department has been less than spectacular thus far, but I can't really expect much considering I walked in with an approved loan from my bank and refused all the "plans", "coverages", and "warranties" they offered. Overall, I like the vehicle, but feel slighted by this dealer for getting me for an additional $200 (unanticipated "fees and profits" plus gas). I doubt I will ever return for future purchases.

Tedde

Apr 14, 2011

I was extremely impressed with the entire experience and personal attention I received while looking to purchase a vehicle. I had been to several dealerships previously and was compelled to return to Lokey Kia and deal with Rick, who was very informative on the several different makes and models. After finally deciding on the Sorento I then met Kevin, finalizing my purchase went very smoothly. Thank you everyone for the wonderful experience ....I LOVE My KIA.....

NiceDrewishFella

Apr 7, 2011

When I decided to start looking for a new car, I made Lokey Kia one of my first stops. I had heard good things from others, and loved the look of the new 2011 line.I came in and spoke to Matt, who did a great job explaining the various trim levels and options available on the Forte. He introduced me to Charlie and Rick, sales managers, who both did an excellent job welcoming me to the dealership and making sure my questions were answered. The first day I visited, they made a very nice offer, but I wasn't ready to buy.Instead of the usual pressure tactics, they were very patient and encouraged me to take my time. They kept in touch after my visit, and subsequent visits I was treated like family. I am ready to purchase, and looking forward to going back to work on the deal!

jewelz488

Apr 3, 2011

THE (ONLY) GOOD: The salesman, Freddie, was incredibly nice and very helpful. BAD: The Sportage had a $4,000 dealer MARKUP over the MSRP because "they're popular." (Making the total on the base model like $25000). I have since contacted other Kia dealerships in the area, and they laughed at how ridiculous that is (average markup is between $500 and $1000). Also, prices on the website are asterisked, and include every possible rebate that is available, so the prices are very misleading.The finance person, Kevin, was rude, condescending, and pretty much tried to berate my boyfriend and me into accepting their laughable deal. My credit is 609 and his is 720 (joint purchase), and they offered 8.99% APR. We said we'd like to think on it for a day or two. Kevin said to us, "Let's face it, you barely got approved for this loan (how do you get BARELY approved? It's a yes or no question...), and I had to pull some strings to get this kind of financing. There's no way you'll beat this percentage anywhere else (We got 6.99% at Dayton Andrews Jeep)." He then continued to talk down to me, saying that I'm currently paying for a car that doesn't even run, and that $435/month is a steal (again, Jeep got me around $300/month for a Compass that they dropped from 22,500 MSRP to 18,900 out the door). At one point I said to my boyfriend, "Can we just sign the papers? It sounds like they're the only place that will accept my credit for a car." I guess that's what they want you to think. The next day when we went to a credit union to get a loan that way, I was told that my credit had been pulled ELEVEN times the previous day, which greatly impacted my credit score (Thus the "You won't find better anywhere else," as in "We've made sure of that.")After my experience at Lokey, I was so upset that I told everyone I knew how they treated me - including my mom, who tried to call and complain. The manager repeatedly said that I must be mistaken, because Kevin was one of their best, and that this wasn't the restaurant business (whatever that means). After the repeated call-backs, I think that they eventually offered me something like 4.99% financing and 19,000 on the Sportage, but they could have offered me the moon and I never would have taken my money to them.

kimioleari

Mar 9, 2011

This dealership is unprofessional and disorganized. The staff is uninformed and confused, not able to answer basic questions about their inventory, pricing, financing, etc. We initially agreed to go to this dealership after they responded to an email request for a specific car indicating they had it in stock, but they hadn't for months. They were deceptive in their inventory and lured us in and then attempted to shift the blame on the inaccuracy of their promised inventory. We had literally had the email exchange with the sales person THAT MORNING and they hadn't had the car in stock for months.Following our visit, when responding to a customer service follow up phone call, they hung up on us when we attempted to detail the reason we were unhappy with our visit there.I would not recommend this dealership to anyone and I will never purchase a car from them in the future.

Steven Hoskinson

Mar 2, 2011

I was looking to buy a new car after being out of work for one year due to a disability. I have since regained my employment and ability to work. However, my credit had gone from a 790 to 640. Thanks to them I can start to rebuild my credit and drive a car that lets me feel like I am worth something again.Sincerely, Steven Hoskinson

lolly51990

Feb 26, 2011

We wanted to buy a new 2011 Sorento. We called around to the 3 Kia dealers closest to Spring Hill. The one dealership we originally dealt with that test drove with us never called us back. We called the salesman 3 times and he was always too busy and never would get back to us after saying each time "I'll call you right back". Needless to say without mentioning the dealer name they weren't very "friendly" or responsive. Anyway we called Lokey on a Thursday and spoke with Aaron Morris. On that Saturday we were on our way to purchase our new Sorento from Lokey Kia. I have never had such a pleasant car buying experience. Car salesman are always so pushy, but Aaron was friendly and went out of his way for us. He drove all the way to Sarasota to get the car color with the interior we wanted the day after we spoke with him. That young man was courteous, professional and went over the car in detail with us. I have spoken very highly of him and Lokey to my friends and co-workers. Our next new car will definitely be from Lokey. This is the way car sales should be done. Thank you, Lokey Kia, Charlie, Kevin and most definitely Aaron. L.SheehanSpring Hill, Fl.

thecarterfactor

Feb 16, 2011

Was going to look for a new car, was looking at others but the price was right and Gerry worked with us to reach a fair deal. Haven't regretted it since and I couldn't be happier with the car. All of the dealers were friendly and Gerry went out of his way to make sure my first experience leasing a car was a good one and has even called back to make sure I'm happy with everything. I would definitely recommend this dealer to anyone looking for a good car for a good price.

bdk48ataol

Feb 10, 2011

I rated this the way I did because everything was great. My salesman, Joe, was veryhelpful & gave me a graet price on my sorento. It has everything I wanted for muchless than I expected. Everyone Joe introduced me to was also very friendly. I have nocomplaints about anything, from test drive, through paperwork & getting financed, topicking up my car. In fact the car was ready for me to pick up before I was able toactually pick it up. Great experience.

jwallace27

Jan 30, 2011

The visit began with a courteous greeting for my family and I. We came in looking for a vehicle that was safe for my family and I. We were very interested in the kia sorento and Maher began to explain the benefits of the vehicle. He did not pressure us at all which I liked compared to most dealerships. After allowing us test drives they worked well with us to lower the price so that my family and I could be safe on the road. We purchased the vehicle and would recommend them again in the future

LDWMusic1

Jan 25, 2011

Maher was laid back, personable and patient. I bought a 2011 Kia Soul and I LOVE it. Kevin in finance was wonderful and Rick, manager, was also extremely personable and informative. There was no "pushy selling" involved, and any questions I had were answered right away. I recommend this dealership to anyone looking for a pleasant car-buying experience. Drop by, see Maher and tell them Lisa sent you. Trust me, he will remember me!

ajs27

Jan 23, 2011

I would like to thank Rick Rizzo and Gerald Stumpf for their straight forward and honest sales process. Although I had many hurdles to clear, I would not be driving my new Sorrento if it were not for these gentelmen. This is why Lokey Kia will be the only dealership that my freinds and family will ever use. When I think about the run around and the absolute waste of my weekend I had buying a car, I laugh, because if I had gone to Lokey from the start I would have spent more time at the beach then sitting around watching salespeople waste my time. I arrived at Lokey frustrated and in need of a new car and I left happy and a little wiser from dealing with these true professionals. Thank you to the entire Lokey team..

dmicaman

Jan 18, 2011

This dealership is a service nightmare. I don't really think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know what i was told to have my SUV repaired and they took what ever short cuts they could and said its all fixed. I'm still waiting for a call from the service director. Buyer beware...

Benmartin_26

Nov 30, 2010

Lokey Kia and its employees beat the competitors in pricing and in customer service hands down. Rick Rizzo went out of his way to do what it took to get the lowest price for the same model that other dealers had to offer, and with a gentlemans hand shake and minimal haggling the deal was settled. I went to other Kia dealerships but Rick delivered the promise of Lokey Kia's best pricing guarantee. Jerry Stumpf explained the terms of the Life Time Warranty, a significant factor in my new car buying choices. Kevin Perkins handled the financial portion and was very through and meticulous, making sure I understood the paperwork aspect and was furthermore both confident and satisfied with my final purchase and purchase price. Once I took delivery of my new car the 2011 Kia Forte 5-Door EX in Spicy Red, Jerry Stumpf explained the ins and outs. He ensured I was comfortable and very knowledgeable with every detail of both passenger and driver amenities, engine compartment area, maintenance schedule, owners manual and everything in-between from bumper to bumper. Rick Rizzo went through the exterior of the car body and paint work with me and found no discrepancies, simply a factory flawless automobile. Since my purchase I have received a few return phone calls simply as a courtesy and just in case I had any questions about my new car or if there is anything else that Lokey Kia can do for me. Sincerely B Martin of Tampa FL, Satisfied Customer.

PatrickinOhio

Nov 13, 2010

Disaster! My elderly father went to Lokey Kia in Clearwater. He is a legal Florida resident with a Florida drivers license. They are trying to title and register the car in his name in Ohio. A definite problem with the insurance. A possible problem with the state of Florida. He should be paying sales tax in the state he lives in. They even backdated the sales contract for some reason.The sales price is also questionable. They were nice enough to remove the window sticker before he took it home. He cannot find it with his paperwork. To find the Manufacturers Suggested Retail Price (MSRP) I sent an E-mail request to the dealership, made a request through the live chat feature on their website and phoned his salesman Joe. No response yet. Based on what I could determine for a Forte EX w/ automatic transmission and additional options, the MSRP would not exceed $18,290. To buy that car at my local Kia dealer through the Costco buying program and registered at his home in Ohio (where they are trying to register it) The total tax, title, license out the door after rebates would be $16.810. At Lokey the total is $19,729.07 plus his trade in. That includes a $799 pre delivery service charge? A $48. private tag service? And a $89.95 e-services charge? I would not recommend this dealership!

rdshiff

Nov 3, 2010

Customer Service is this teams middle name they were great with the attention to detail and the sales person (Bill) was well read on his product he was selling he knew a great deal of information on the vehicles sold by this dealership. Excellent service from the time I walked into showroom to the time i drove away in my New KIA Serento. My new vehicle was serviced and prepped and a great matter, maintance personnel along with sales staff were awsome and I have all ready recommended this dealership to several of my neighbor. My final paperwork was all explain to me and i felt very conforable with the way everything was handled

Joshua_Kimler

Oct 27, 2010

I will start by saying this is by far the best dealership to do business with. In business, obviously the goal is to have a flawless experience, however, no one tells the story when everything goes perfectly and if they do, it doesn't matter that much. The typical review would be in such a case, "oh wow, great deal, great car, great people etc...." Here's why this review is far more valuable. All of the above AND more importantly, when something doesn't go right (either within or outside of their control) they will do whatever it takes to make it right.My goal is to always do business and bring business to a company/organization that is willing and able to do that. Charlie/Rhonda/Rick are an amazing team. When you want to buy a new car, go to Lokey. I drove over an hour to get to their dealership and passed countless others on the way. They genuinely care and at the end, they bent over backwards to make a situation right. On delivery day, I promised Charlie and Rick a perfect survey. Charlie & Rick both responded by saying, we appreciate that, but we want to make sure we've earned EVERY part of it. They did and even offered me lunch. I personally called Rhonda (she's a wizard when it comes to inventory!)for her hard work the next business day and truly appreciate all of them making a customer (and his wife) truly satisfied in the end. That's why you should buy a car from Lokey. It's because of people like Paul Lokey, Charlie Mohr, Rick Rizzo, and Rhonda Dahmen.Thank you all for making what was in your control right and making what was out of your control right as well. You are a fine team and deserve a tremendous amount of business flooding your way for making this vehicle purchase amazing.

bljohnson

Oct 25, 2010

I couldn't rate Quality or Price because I never got that far in the sales process. This was my first visit to a Kia dealership and I'd never even sat in a Kia. I was there to see a Sportage EX I'd been researching. The salesman pulled one around and as I was checking out the interior I told him I was planning on purchasing "by the end of the year" (in 2 months or possibly less) and that I was also looking into the Nissan Juke and a couple other vehicles but I'd never driven a Kia.He offered to let me drive the Sportage around in the parking lot to "test out" the turn radius. So I loaded the family in and took a quick trip around the lot. After returning and waiting, and waiting, we finally walked over to another EX on the lot. He then came out with a brochure. I asked if we could go ahead and take it out for a proper test drive so I could get a feel of the acceleration and handling.I was told "Since you aren't going to buy until the end of the year, no. Sunday is one of our busiest days. Feel free to call me and set up an appointment for a test drive when you get ready to buy. It would be best to call on a weekday" (as though I have nothing better to do during the week). He then left and went back into the dealership. There wasn't a SINGLE customer out on the lot at the time. I'd hardly call that busy.Seriously? I've never driven a Kia before and as of now I'm not sure I'd want to purchase one based on the attitude of the salesman at this dealership. I would hope this isn't the standard operating procedure for Kia in general. How am I supposed to know if I want to buy a Kia if the salesman doesn't let me properly drive one?This left me with a really bad experience for both Lokey and Kia. It's a shame since my initial opinion on the limited exposure I had to the Sportage was positive.

Mistj1

Aug 4, 2010

Here's the situation. I had emailed about trading down. I had needed, due to family issies that just developed, to downsize after I just had purchased a vehicle in June. I received a phone call from Rick asking me some questions. He asked me VERY personal information. SSN, Place of Work, Mother's maiden name, where I lived, how long I lived there, where did I live before this address. He was supposedly going to run a credit check on me. I wasn't worried as I had just been through it all all last year while I was purchasing a condo. Thing is, and I know it was my own stupidity for giving him this information, but after telling me he'd get right back to me, I didn't hear from him so since the next day I was off, I called again to make an appointment and talk with him. I called 3 times and the person asked me if I left him a message. I said no and tried 2 other numbers as well as calling 3 numbers from an email....left a message with the person answering the phone and never got another response so I drove up to the Clearwater Toyota dealer.........I AM VERY DISGUSTED WITH THIS CUSTOMER SERVICE AND THE FACT THAT THIS COMPANY HAS SOMEONE THERE REPRESENTING THEM WITH THE HABIT OF TAKING INFORMATION, PERSONAL INFORMATION THAT THEY CAN USE AGAINST YOU AND NEVER MAKING A COURTESY CALL BACK EVEN TO SAY "NO"....I AM CONSIDERING TAKING ACTION AND LETTING THE LOCAL MEDIA KNOW ABOUT THIS.....+

jcentola

Jul 6, 2010

We were interested in the Kia Soul for a few months. We contacted the dealership over the phone and they were very compliant to our needs. Because of their great attitude, we drove out of our way to get their service. As soon as we got there, we were greeted at the door by our salesman, Rick. During the entire process, we were treated nothing short of great and I would recommend this dealership to anyone because of their exceptional service.

beckycartier44

Jun 17, 2010

I saw some cars on the internet that I liked at Lokey and called the number on the site,the lot was closed but I recieved a phone call back in a short while.I spoke to both Rick and Fred to find out which of their lots these vans were on.Getting the info I needed I headed up there the next day,in clearwater,even though they said they would send the cars to npr where I lived I declined,because I did'nt mind the drive.When I got there Fred came out to greet me and we test drove both vehicles that I was interested in.After deciding on a dodge caravan I was there all afternoon from 12:30 till 5:30 because of the fact that someone had quit in financing a day earlier so there was only one man doing both lots.Although Fred knew he had this deal closed,and could have grabbed another buyer, he stuck with me all afternoon.I was offered food and drinks and really had a pleasent afternoon.Well next day car stalled and would'nt start.I called Fred to see if they could help and he drove 20 plus miles to get me towed to a mechanic and it was fixed.It was a fuel pump which really is an unforseen problem until it happens you don't know it is bad.I signed an as is no warranty on this vehicle but what was done for me I feel was above and beyond protocol.If you are looking for a car Lokey is the place and Fred is your guy!!

mcgarry

May 22, 2010

The pressure started from the moment we drove onto the lot. There was no time given to do any looking on our own, only buy, buy, buy. The salesman did let us take several vehicles out for test drives (all without even getting Id before hand) but he made several remarks that should never have left his mouth including a remark about all subaru's being driven by lesbians, and asking us if we were 'white enough' to live in a certain area. That was just bad. Then, 'Fast Freddy' came along. I guess he's supposed to be the closer or something. He closed alright. He pushed so hard we walked right out the door. Although I liked the Kia well enough, I will never go back to Lokey again.

Flnanatn

May 5, 2010

I Went with son to check on trading his car. My son told Rick I would like to check out a Soul. I had an '07 Mazda 3. Did not intend to buy a car. I drove it. It handled very well. Had everything on it I wanted. I have been treated very well and I would recommend Lokey Kia to anyone. Give them a try.

jdvikki

May 5, 2010

Both employees were well informed sales persons/finance manager. They were not pushy and was very accommadating. They worked with us to give us the best deal around. I took their cards to give to friends to purchase vehicles. Also I noticed a "happy" consensus amoung all of the employees. The seemed to enjoy working at Lokey Kia and working with each other. That is certainly not found in every dealership.

lilriz28

May 3, 2010

When we first arrived at Lokey Kia, we wanted to see what type of cars they had available. They did not hassle us and let us look around. We eventually had questions and Csaba was right there to answer all of them. He was very educated about the car and did not pressure us at all. Rick Rizzo was really great! He helped us with anything we needed. Ron was also great and answered any of our financing questions. This was my 6th time buying a car, and this was by far the best experience we have ever had. Everyone was very friendly, upbeat, and they were not pushy. Next time we are buying a car - we are going here first. I would definitely recommend people to go there to buy their next car; whether you are looking for new or used. The price was great and they really worked hard to make sure we were happy. We had the opportunity of meeting a lot of the sales people there and they all seemed like very friendly people. Definitely ask for Csaba and Rick - they were amazing!!

lovetohug

Apr 28, 2010

WOW!! This is the best car buying experience I have EVER had!! I emailed them inquiring about a used car I found on the internet. Rick called me and I went to Lokey Kia. Rick and Wick were happy to help. They were very nice and made me feel at home. To my surprise their was no selling pressure. The used car wasn't quite what I was looking for. They were very sincere about wanting to help me find what I wanted and showed me a Certified Kia with hardly any miles AND a Kia backed warranty. I told them what my payments needed to be and they amazingly got it where I wanted. I even got more for my trade-in than ever expected! Ron was phenomenal and very creative on creating a loan better than I had expected. Rick put gas in my Certified car. I now am a Lokey loyal customer and can't wait to get my maintenance done there! I highly recommend you see them! They exceeded my expectations! Thank you Ron,Rick & Wick!! J&P

lcavicchio

Mar 17, 2010

Best dealership in Pinellas County, hands down. Rick is very down-to-earth, and there are no high-pressure sales tactics. I inquired online and he got in touch with me right away, listened to me when I told him what I was looking for, and he offered the car that was best suited for my personal taste as well as my practical needs. Buying a car is normally a very stressful proccess, but Rick made it easy and he also made it fun. My experience with the finance department was also very positive and the process was very smooth. Service department is also top notch. This dealership has class; they are all consistently friendly, the place is clean, and the service is excellent from purchase to maintenance.

justmejim

Feb 21, 2010

They were busy and gave us coffee even offered to give us some chicken to eat while we were waiting. Was treated extremely well. Would and will recommend them to everyone. My wife is invalid and treated her with great respect and patience. They went out of their way to make sure we had a pleasant experience in purchasing this car

JLister

Feb 18, 2010

I was shopping for a possible trade in of my 1998 Toyota Rav4 about 7 months ago and after viewing a Toyota replacement, the Nissons, Hondas, I stopped at Lokey Kia. I found the staff all very friendly and not the high pressure sales pitch normally experienced at car dealers! I was so pleased with their professionalism, kinowledge of their product and willingness to work with me on a trade-in value and payment terms. Needless to say I purchased a Kia Rondo and just love it! The General Manager, Mr. Charlie Mohr should be very proud of his staff. I have visited the dealer for simple service (oil changes) as recommended and found the service staff extremely courteous and professional. In addition as I sometimes wait for service, the sales staff are very friendly. In fact my sales person Rick remembers me even though it's been 7 months since I purchased the car.

llofgren35

Feb 18, 2010

I want to say that I had a wonderful experience at the Lokey Kia dealership in Clearwater, Fl. I have been shopping for an SUV for a few months and finally made my decision to buy a Kia. I have dealt with many people at various dealerships and never expected to enjoy making this purchase. Rick Rizzo & Ron Adcock completely changed my opinion of the car buying experience. They did not play games, were totaly honest, friendly, helpful and efficient. I buy a new vehicle every 2 years and plan to return to Lokey, because of Rick and Ron's expierence and quality service. I am also in the customer service business, so I pay attention to good service. I plan to refer my family & friends to Lokey Kia.Sincerely,Laureen LofgrenVice President, Branch ManagerFlorida BankPurchase: 2011 Sorento on 2/17/10

cku5033

Feb 13, 2010

I recently bought my first car. My experience with Lokey was great. When I went to other dealerships sometimes they would blow me off because of my age. I did not receive any of that here. Everyone I interacted with was courteous and more then willing to help. I had a very specific car I want. When they could not find the car on their lot, they began searching for me. It took them no time to located the car I wanted and bring it in for me. Everything went very smooth from start to finish. I feel they were very upfront with pricing and helped me find some rebates that I did not know I qualified for.

twhtrail

Feb 12, 2010

I was looking for a reliable vehicle to get to and from work. After looking a several used cars, I purchased a 2003 VW Passat station wagon that was perfect for my budget. Transaction was easy and fairly quick considering it was a car deal. :o) Everyone was friendly, courteous, and easy to work with.

ltccolon

Aug 15, 2009

Very misleading advertising. They offer a 2003 Kia Rio for $3500. But the small print says you have to trade in a $2500 car or cash. The small print doesn't show up on a Blackberry but the advertised price does. I called then wasted an hour drive.

luvsdougsbug

Aug 10, 2009

Sales was a long process... many hours for word/approval and was asked to sign before I knew the interest rate. Service dept, Ron is very nice and goes out of his way. Some issues with brakes, windshield fog...(2007 Sportage) Asked for and rec'd car alarm and mud flaps to insure 10 rating.

singalonglady

Oct 18, 2006

This is the most dishonest dealership I have ever dealt with. They promise and then don't fulfill. Not people oriented or sympathetic to your problem. Do not honor or attempt to honor the KIA Warranty--Out for all the money they can make. I had a van with 20000 miles on it and the engine blew. I was charged 8000.OO to put in a new engine or given the option of accepting 2400.00 on my van for a trade in. There was no way they were going even to try to honor the warranty. I did not have ALL of the receipts for my oil changes--only three--so they will not honor the warranty--- I owed 6000.00 on my van-now I owe 14,000 ---STAY AWAY FROM THIS DEALERSHIP!!!!!!