Lithia Toyota of Redding reviews

Myrav2015

Nov 1, 2016

Love the appointment, all was prompt.Glad I purchased lifetime oil changes, and they rotated my tires. Thanks so muchWish they would wash my car too. Ha ha. Just kidding

Wm Brock

Oct 31, 2016

Purchase experience went smoothly. The time required seemed to go by quickly. Presentation of the paper work was not confusing like it could have been.

Sonya fitzhugh

Oct 30, 2016

It wad a great experience felt no pressure let us know about the car. Went very smoothly for financing. Overall I would diffently recommend litha toyota redding... we our car

Jim Mitchell

Oct 27, 2016

it was all good, except now the brake light stays on permanently.

Stacy Baxter

Oct 26, 2016

Mario Ballestrasse is the best car salesperson in town! He is so honest and got us a great deal! And I have to give 5 stars also to the guys that help us maintain our Prius at Lithia. Ask for Francisco for Oil and Lube - such a great guy! And for repairs, Mark will take excellent care of you! Cant recommend Mario, Francisco and Mark highly enough! 3 great, honest guys who go above and beyond for their customers!!!

Jenny

Oct 24, 2016

Great service. The team was very friendly and efficient!

George

Oct 22, 2016

Beautiful new facility!Outstanding customer service!

James77

Oct 18, 2016

Your dealership is very nice. Your salesman, Jim Eddy, is a wealth of knowledge both of the Toyota products you sell and explaining my options for financing. I would recommend him to my closest of friends. It's been several years since I bought local, but I'm very glad I did, James Mills

Matthew

Oct 18, 2016

Had my 30,000 mile service and was out faster than estimated, great experience as usual.

mass miles prius

Oct 17, 2016

Great service by the team. They were able to take care of oil change, light, and wiper blades. Got me ready to go bback on the road

David

Oct 17, 2016

I was greeted very warmly, taken care of immediately, and the service in my car was done well and in a timely manner. My check out was just as quick and friendly as my check in. I would highly recommend Lithia service department.

John Clifford

Oct 17, 2016

From the very beginning we were treated with respect and courtesy.Jeff Lovett, the sales consultant, was articulate and friendly. He was excellent at explaining various features of the different autos we looked at and finding us the one that most fit our needs. We asked lots of questions which Jeff was very willing to answer or if necessary, to consult with someone else if he didn't have the answers. We were not pressured at any time to make a quick decision on a lease/purchase. We appreciated that.When we finally made a decision we were treated very respectfully by the Finance Manager and once again things were explained clearly when it was necessary.The facility itself was clean and comfortable. We were amazed at how friendly and congenial other employees in the facility seemed to be.We didn't expect this experience to be as satisfactory as it turned out to be. We highly recommend Lithia Toyota for anyone looking for an automobile.

Nursing89!

Oct 15, 2016

I had sales representative Dan to help me find the perfect car! He was funny, made the process easy and less stressful. He was there to ask any questions and showed me all the parts to my new car. I LOVE my Prius and am very happy with the interactions with every level of employees there at Toyota Lithia in Redding!

MikeS

Oct 14, 2016

My wife and I went by Lithia Toyota, Redding, kinda just checking out Tundra P/u's. We ask for a Salesperson and Uncle Mike Morris came out and introduced himself. We told him what we were interested in, he said he had some out back in lot , we walked with him and he showed us a couple, that were kinda what we wanted to see. I told him I wanted a Tundra V-8 , long bed 6.5 feet, he ask what color and we said either silver or dark gray. He said he had a new one just came in. We went over and looked at it and it was exactly what we had in mind. We said lets Do it ! Mike walked us thru the whole deal, as we are VERY HAPPY with the new 2017 Tundra. We also went back a couple days later to get running boards bought and installed.

pmichaels

Oct 14, 2016

I am really impressed with the after sale service I've been receiving at Lithia Toyota. I have had my car for about a year now and feel perfectly at home with the service crew. They listen to my service concerns and then go above and beyond to address them. Service is also super fast; I expected to be there at least an hour and was surprised when my car was done sooner. Great company, great prices, great employees.

Joadey

Oct 13, 2016

I was in and out in less than one hour. My car needed an oil change and the service was great. Really value Toyota rep "Sal". He is friendly, knowledgeable and reliable. Thank you!

Bowman 20160

Oct 11, 2016

Mike Morris was so very easy to work with, and made sure all elements of the sale went smooth.I was very impressed with his work ethic. A Good Employee!!

Rebecca

Oct 10, 2016

The service department was great. I enjoyed everything. The customer service, the quick repair, and the other people that work there. I enjoyed talking to all.

Rose and Gabe

Oct 9, 2016

We had a great experience at this dealership. No hassle, straight up info with no pressure.

Gloria

Oct 9, 2016

We have our third Prius! So thrilled and will buy another! Service was met with a smile and all staff friendly. Comfortable waiting area, & speedy service ! Will definitely purchase our next Toyota at Lithia in Redding

John Meer

Oct 8, 2016

I LIKE IT -- THE SERVICE WAS JUST GREAT - PLEASE DONT ADJUST MY SEATS

Margaret Gregory

Oct 2, 2016

Dee Dee was very courteous and knowledgable about vehicle. Everyone was helpful and could answer my questions. The experience was all I expected it to be. Also I have been very pleased with my experiences with the service dept. in all the times I have had my Hylander in there. Thank you.

Tcordova

Oct 2, 2016

Lithia Toyota of Redding has the best staff, they took the time to listen to what I wanted and got me just that! I loved my truck that I traded in but my new Toyota is so awesome. I never felt pressured and everyone was so nice, I would absolutely recommend anyone looking for a new car or truck to check them out, you won't be disappointed!!

William Kipp

Oct 1, 2016

Made my appointment and staff did excellent job of getting my car serviced on time. Staff was courteous and professional in all respects. This is a great dealership.

GK

Sep 30, 2016

Friendly. Professional. Accommodating. Efficient. I am always pleased with service.

Doug M.

Sep 26, 2016

Purchased my last two Toyota's at Lithia of Redding - Both with lifetime service. Why? Because their service is excellent, their team is professional and pleasant, and their time estimates are accurate. They are busy certain times of the day but if you do have to wait for service, their facilities are excellent.

Jazz

Sep 26, 2016

My service advisor (Pete) got my Van in and out in under 45 minutes for an oil change. Thumbs Up

rknocker

Sep 22, 2016

Pleasant, courteous service rep, prompt service, reasonable price. What more would you want?All very businesslike. Mr. Cuevas is a very good person to deal with.

Kate

Sep 21, 2016

Everything was good. Took longer than the stated time but they told us ahead of time and handled the situation well

Chuck Neeley

Sep 21, 2016

In and out, everything AOK. No hassles, and the best ever service rep in David Vang.

al luis

Sep 20, 2016

Great service...major reason why next car will be a Toyota

Rita I Loff

Sep 19, 2016

Everything was explained to us and helped us make the decision to have the full 60,000 miles service. always have great experience with Lithia Toyota.

Anthony

Sep 19, 2016

Called in to set up a oil change and 21 point inspection.They got me in the very next day and only took a little over a hour.Friendly and fast service.

Heren

Sep 16, 2016

The staff was fantastic and very thorough while explaining my tire situation. I was in & out in 35 minutes, this is great when dealing with busy schedule.

DRG

Sep 14, 2016

Mat was courteous, and always professional. He made buying a vehicle fun.I thank Mat for my dream come true...2016 Tacoma V6 TRD OFF-ROAD. Dennis R Glass

Gladys

Sep 13, 2016

Again Peter provided excellent service. I would also like to thank the service techs; they are part of the team working with Peter to complete the service.

John B

Sep 12, 2016

Quick, courteous, friendly always professional. Throughout the past 12 years of being here in Redding, both of these service reps have always given me outstanding service.

Maggie Fournier

Sep 12, 2016

My service advisor, Mr. Martinez-Garcia, was more than helpful. He addressed all my issues, fixed my car and even stayed late to make sure I was happy with the results. He never said, no it couldn't get done or that there wasn't enough time. I would recommend my service experience to a friend. It is not often that someone goes out of their way the way Mr. Martinez-Gracia did you me. Thank you!

Benjamin

Sep 9, 2016

I can always rely on Pete and the service team to give great service from the time I pull in until I walk out the door.

David Nicholas

Sep 8, 2016

Because of my appreciation for Bruce Wren's excellent service personnel and Logan's sales reps like Jim Eddy and Adam Messenger, I have purchased or helped family members purchase 6 vehiclespecially from Lithia Toyota in Redding. I have also recommended several others who have purchased vehicles as well.David Nicholas, PresidentShasta Bible College & Graduate School

Patricia Drake

Sep 8, 2016

As usual, the service was great and everyone was so kind and very helpful. Love going there.

Wesley Combes

Sep 6, 2016

This is my second purchase of a Toyota Highlander that I have made from Lithia, and I have used their service department for the last seven years. My 2009 Highlander is such a great car, that when I decided to shop for a new car, I called Dan Richilieu, an old family acquaintance, who I knew was a salesman at Lithia. Dan did a great job of finding the car we wanted, and we were able to get it delivered the day we wanted it. Our experience with Lithia was exceptional, and we will continue to use their service department for the next 10 years.

Amanda Messex

Sep 4, 2016

This dealer and the sales people are very friendly and helpful. I got my new Tundra and I love it. Thank you so very much. All my future business will be with this dealer.

Camanche

Sep 4, 2016

Great Experience and it was actually Fun buying a vehicle again ! Tracy Nichols was totally the reason I purchased from Lithia. I visited Chuck Patterson in Chico, and Toyota Dealership in Ukiah to look at trucks and ask questions. I liked Tracy's sales style and was impressed by her knowledge. It was important for me to feel like I had time to look and drive vehicles without feeling "pushed". Tracy was really good and I would definitely buy another vehicle from her. I will recommend her to others...that's for sure. I am really enjoying my new 1794 Toyota Tundra ! Thanks again Tracy !!!

Robert Black

Sep 3, 2016

Excellent employees !!! From the service writers to the mechanics all are excellent !

j. matthews

Sep 2, 2016

I recently purchased a new 2016 Toyota Corolla from Lithia Toyota of Redding,and drove off the lot feeling I was served with excellence. J. Matthews

Storey0191

Sep 1, 2016

Great experience, I will always send people to buy cars there. And I will buy all my car there too. Everyone was great. Thought I got a pretty good deal overall.

Sonia Freitas

Sep 1, 2016

It was a truly painless experience. Friendly customer service and so pleased with my purchase.

FERNANDO

Sep 1, 2016

Enjoyed the experience of buying a New car for the first time. The service was great and definitely will return for the next experience. Thanks

Ann Mills

Aug 30, 2016

Mike Garrison was extremely helpful and considerate. He answered my many questions and I never felt pressured in the process. The purchase of a new car is a "big deal" and I really appreciated Mike's efforts to make me comfortable and informed. He definitely gets a "10" in my book....

Dan Kartchner

Aug 29, 2016

Pete the Service Advisor displaying excellent customer service. He truly an asset to Lithia Toyota. I wish every dealership had employees like Pete.

Michael V.

Aug 29, 2016

This is the fourth Toyota that my wife and I have purchased from Lithia Toyota in Redding, California. We return to the Toyota brand because it has proven over the years to be an incredibly reliable vehicle, no matter which model we purchase. We return to Lithia Toyota because of the excellent personnel they employ; everyone we've encountered from sales to service is knowledgeable and professional. Sacramento and the Bay Area have numerous huge Toyota dealerships where we could shop. Mostly we return to Redding because we feel valued as customers that Lithia Toyota wants to keep, not just for one sale, but for years of servicing our vehicles and being the dealership we choose when shopping for newer models to replace the Toyotas we love to drive.

Kayla

Aug 28, 2016

We were treated wonderfully! They were so helpful and very kind.

Steven Price

Aug 26, 2016

Salesman was great to work with. Dealer was making good deals.

DonHouse

Aug 24, 2016

Sat in the waiting room for 4.5 hours for an oil change, tire rotation and A/C check. Was only updated on the status of my vehicle when I went to the counter and got the info from an apathetic, impersonal drone behind the counter.There are better places to go with very capable service techs.Never again.

Terry Thorndyke

Aug 24, 2016

Francisco did a great job for me.....just like the last time.

Howie

Aug 22, 2016

Mark Hunt was extremely helpful in the process of getting my seatbelts repaired. I'm very happy with the service I received.

Lee Cochran

Aug 22, 2016

Great service, and the service people are very polite

paulw27

Aug 21, 2016

We purchased a new RAV4 Hybrid after conversing via email earlier in the day. This was our easiest and most pleasant new car buying experience ever.

Tonya

Aug 20, 2016

I went in to get my first oil change under my warranty and without an appointment I was in and out within 25 minutes! I was highly impressed with the speed of service and how friendly all of the employees were. Thank you Lithia of Redding! From the buying experience to the maintenance you have proven to be exceptional!

ryanandpaige

Aug 16, 2016

Wes was an amazing sales man. I never felt pressured and he was able to get us into a new 2016 car. He was amazing and I will be back for a truck and I will also be referring my family members of the great service we recieved. Defenitley one happy customer.

mmoen

Aug 16, 2016

I purchased 1 new Tundra and leased a Corolla for my daughter on the same day. I have purchased 2 other vehicles from this dealership and have always been pleased with the service I receive. Except of course it takes way too long for all the paperwork.

Carlyjb2004

Aug 14, 2016

Love my new Camry hybrid, very happy. The price is a bit steep but I think I got a good deal. Never had a problem with any Toyota I've owned.

Alan R.

Aug 11, 2016

My visit was perfectly fine. All the persons I dealt with were friendly, efficient, and professional--and seemed to know me personally.

JoleneElise6

Aug 10, 2016

Got the exact car I wanted!! Tracy was extremely helpful and made car buying a fun, easy, and exciting process! Adam in finance was very friendly and I felt comfortable during the whole thing!

Gladys

Aug 9, 2016

Peter efficiently checked me in for the proper service, with his usual friendly manner. His knowledge of the system resulted in excellent service. Thank you Peter.

Rick Gross

Aug 8, 2016

Sal was very courteous and the repair was done on time. They took very good care of my Tundra

cathy0218

Aug 7, 2016

Service department is informative. Customers can wait in a large seating area while watching TV. Service center provides a shuttle to and from your home making appointments more convenient.

Diane Hepburn

Aug 7, 2016

We have been considering buying a new Prius for the past year. Something that has always impressed me is that the Lithia salespersons are very helpful and knowledgeable, but they don't push, even when I was there shopping w/o my husband. If they had, I would definitely have considered going out of town to buy. Jim Eddy was the salesman who helped us and sold the car to us last Monday. We felt he had our best interest at heart as well as Lithia's. That is a good thing, because it brings customers back. We have purchased 4 vehicles from Lithia. Jim pointed out features of the car and showed us how to use them and has followed up with us since our purchase.

TIMOTHY TICE

Aug 6, 2016

Dan Richelieu is an amazing salesman. He gave us so much information not even about the car but personal assistance with my wife and I's decision on financing. He made sure our whole experience was exceptional. He even saw some scratches on the car and insisted on making it right by means of detailing and buffing. He is a great asset to Lithia Toyota of Redding, hope to see him in the future for my future purchases to come. Thank you so much.

Elaine

Aug 6, 2016

Dropped car off for 12 month service - they opened right on time and we received a call that car was ready in under an hour!

Ehawk22

Aug 5, 2016

Tracy was great! It was a fast and easy transaction. She helped us work around any issues and we drove are car home that day. Will be returning for future purchases.

Mel Stone

Aug 5, 2016

The service staff are friendly and helpful. I was in for a lube and the tech pointed out that my tires need to be replaced, I was unaware of that. The price quote was lower than Costco so I purchased them here.

Marilyn Snyder

Aug 5, 2016

This is a follow up to my previous review; I went by the dealership yesterday due to my phone and Entune not communicating and I couldn't fix it. No one and I mean no one acknowledged me at all; not even eye contact. Today I called and talked with a Shelby or Shelly; told her what happened and that I still have a problem and need to get it fixed. She told me to come by. I did Shelby tried to get it to work but couldn't but then proceeded to get another female I think her name was Jessica; a young woman. She patiently worked the problem and it was a problem. She didn't give up and now it works. I grateful for that; especially being a woman on her own and need to have hand free driving; however I always pull over to the side of the rode to talk; never drive and talk.So thank you to those two women who cared enough to take time from their day and probably not even in their job description to help me. I am truly grateful! Thank you ladies!!

dart

Aug 4, 2016

Peter was great, he greeted me as I drove in and he ask the right questions. The service was great even without an appointment. I was in and out within 35 minutes. Great job guys!

GR a happy customer

Aug 4, 2016

Lithia Toyota of Redding is top notch! We just purchased our 7th Toyota from this dealer and couldn't be happier with the experience! Sales manager, Corey, Sales person, Tracy, & Finance associate, Justin took us through the whole process in record time & we feel confident in our purchase! Absolutely love our brand new Camry XLE

J. Honey

Aug 4, 2016

I have always recieved excellent service, and the new building remodel is great. Free donuts, and coffee in the comfortable waiting area is extra nice!.

Big D

Aug 4, 2016

Awesome... Absolutely no complaints. That kinda service makes me feel good about buying a Toyota

solo1990

Aug 3, 2016

Yesterday I brought my 2008 corolla in for a recall on the passenger air bag. I had made the appt last week on friday. I requested shuttle service to get me home. I was told the shuttle service would swap drivers at one in the afternoon. I dropped my car off at 12:30 pm. I waited for the half hour and no shuttle. so i waited for another half hour and still no shuttle. Finally, at one thirty in the afternoon,I called my friend to pick me up. At four in the afternoon my car was done. I told the gentleman that I never received shuttle service that day, I was in the lobby the whole time and no one even came in to see if any of us customers needed a ride. He said he would pass it on to the manager of that position. Thomas M. Erickson Redding,California

kpeterson92

Aug 3, 2016

Great experience! The people that helped me were very professional and nice. Not pushy or rude like some other dealerships I've dealt with. I will recommend this dealership if any of my friends or family are looking to buy a car.

kcp

Jul 31, 2016

When I originally contacted Lithia via email they gave me the standard "come in and we'll talk." Once I explained that I made the deal for my last 5 cars online before stepping foot in the dealership--they started working with me. THAT is a huge change from 7-8 years ago when they refused to work with me online at all. In fact, 8 years ago I went elsewhere to buy my car because even when I went in, I got treated like "the little woman" (very condescending). Anyway, BIG change this time. "Dan" worked well with me from the start and was friendly, and although they did not totally MEET my price, they got close enough to keep me from going out of town to buy. Dan gave me his cell number and came in on his day off. The experience at the dealership when we did go in was no surprises and went smooth. Car was clean with a full tank of gas. Follow up a couple days later to check in with us, appreciated but not needed. I got a free hat, lol. Little things matter when you're writing a big check!

Raymond Trecartin

Jul 31, 2016

Other than waiting 2 1/2 hours to get my van back, (but I understand you were very busy),I was very pleased with the attitude and quality of your service. Also, very nice accommodationsin your showroom area.

kelceynooner

Jul 30, 2016

DeeDee helped me find my first vehicle, and ensured I'd leave smiling...I did!!I let her know that I was hearing some noises that I was uncomfortable with and she immediately set me up with a service call. Because the problem was preexisting they took care of all costs. If I could rate Deedee on a scale from 1-10, with 10 being the highest, I'd give her a solid 12.

Greg Moeller

Jul 29, 2016

David helped me understand the maintenance warning light and how to clear it. His Patience, made it easy to ask for help and was very responsiveCharlie the courtesy driver showed up at my door even though I had not responded to the call backs they had sent to see if and when I needed a courtesy ride back for my car. I didn't have my phone when I was called. I was truly surprised at seeing him come to my door in anticipation of my need trusting that I would be there even though he had not been able to confirm that I would beAnother guy at the service desk was also very helpful. I didn't get his nameI was impressed!!! By the courtesy that was shown to me and it was more than I could have asked for or expected. Thanks

Theresa

Jul 28, 2016

We had our first oil change on the new car this week. We got an appointment easily and quickly. The service attendant was friendly and very helpful. He help us understand some things about our car. The service department did a great job and we where done and headed home after only 30 minutes.

Jenna Smith

Jul 26, 2016

They took care of my issue with my highlander and it is running smoother then ever. Great service!

BillYoungs

Jul 25, 2016

Always a great job. The service was fast and done neatly.

Barbara Mayberry

Jul 25, 2016

While it took over an hour to service my car, it was overall an easy experience. Clean waiting room and friendly service staff. Found nail in my tires and took care of that problem. Wasn't even aware of tire problem.

James Gilley

Jul 23, 2016

Nice time at Lithia, arrived first thing without appt. for first service on our 2016 Camry. Within the hour, I was on my way,and was informed of a recall to the airbag system to be updated which was unexpected. Good job!

Brad & Glenda Sturgeon

Jul 22, 2016

overall satisfaction, a little disconnect in financing but we are satisfied with the used vehicle we purchased. we would buy again from lithia Toyota in redding.

Wilma Geer

Jul 20, 2016

I had to use Lithia Toyota services for two different services recently. Both experiences were comfortable. I was greeted by a friendly service person, given an estimate of the time it would take and the cost. The work was finished on time and nothing was added to the cost. The waiting area was comfortable and clean. My overall experience was great. Thank you Lithia Toyota Service Department.

glove137

Jul 19, 2016

i bought a new 2016 toyota camry for a great price. i was surprised how short a time i was there to get a loan for the new car.

nate_11

Jul 18, 2016

Great people,treated me very well!gave me a great price! Made my first vehicle purchase a success! I would definitely buy another vehicle here!

dietcoke

Jul 18, 2016

Jason took the time to arrange our service on the Venza Great person so caring. He went the extra mile to help us. Great Customer service

Happy customer

Jul 18, 2016

Everyone was wonderful, starting with Sal who oversaw everything from taking car in for routine check to finding a huge mouse nest in air filter. We also bought a car while we were there....not planned and they rushed detail and fixing a problem to get us out the door. Certainly a new, improved lithia Toyota. You guys are now 5 stars!

Bpenrod72

Jul 18, 2016

This was by far the most fun I have had purchasing a new car/truck. Easy and straight foward. Deedee was amazing to work with. So much so that I took my sister in to see her to purchase a new vehicle as well.

Bpenrod72

Jul 18, 2016

Best buying experience! Deedee was amazing. She worked hard to make the deal all the while making it a comfortable and fun experience.

RozeesSprklz

Jul 13, 2016

All involved worked hard to give me everything I could want, and delivered! This is My 1st Toyota, I'm extremely excited about My Warranty and Lifetime Oil!

Deb

Jul 13, 2016

Service couldn't have been easier or better! They are great!!

Kim Harper

Jul 12, 2016

Going into Lithia Toyota to have my new (to me) car checked out and the oil changed was about the best business interaction I have had in a very long time. Everything went so smoothly, Francisco was wonderfully friendly while being completely efficient, and I was out of there well before I thought I would be, which was a bonus because I drove down an hour from Mt. Shasta and had to hurry back for work (I had time to get gas first!).

D. Elrick

Jul 12, 2016

Very friendly, very fast, and a clean, comfortable waiting area. The Mary Poppins of Service Centers: practically perfect in every way.

Rich

Jul 11, 2016

Excellent experience overall as the salesman and manager were very helpful, answered all our questions and showed excellent knowledge of their products. Will definitely refer others to this dealership as we were very satisfied with this experience.

Barbara Barr

Jul 6, 2016

Sales rep, Tracy Nichols was extremely helpful & patient with us as we made the decision to purchase a new Toyota Rav 4. She worked with us to get a deal we would be happy with & never made us feel pressured. Her easy -going & pleasant attitude were greatly appreciated. We also enjoyed working with Adam Saunders..

Bad Andi

Jul 6, 2016

Great car buying experience!! Wes and Jason were AWESOME!!! It was an easy transaction of trading in one car and leaving with the perfect truck for me!!!

Paul Zedonis

Jul 4, 2016

The front counter was very courteous and cordial. Service was also complete and they did not miss a beat. AS far as I can tell it was first rate service.

sutton747

Jul 4, 2016

Awesome salesman great deal on car. We were in unfamiliar territory with our first hybrid. Wes was very thorough in our briefings and didn't miss a thing. He is the reason we bought.

B

Jul 3, 2016

I bought my truck from this dealership and have had it service there regular since its first oil change and more times than not I have had oil or grease on my floor mats. My truck is used and is not that clean but you would think it would be good to keep oil off of floor mats. I really like the service I recieve but I wish they would be more careful in the service department not to get oil on the carpets.

LORI DICK

Jun 30, 2016

My husband and I had a wonderful buying experience at Lithia Toyota of Redding. We truly love our truck,Thank You

Anne Stryker

Jun 28, 2016

What a awesome experience. I just turned 50 in April and have never had a brand new car. These guys made it happen for me..

texan_margie

Jun 27, 2016

The salesman who helped me (Wes) had a very laid back approach. He didn't hound me with phone calls and he didn't try to talk me into leasing a vehicle, which we all know is a big joke.He took me on some test drives, then gave me a brochure with the numbers I needed to analyze. That's it. When I went back to buy my car, I was pleasantly surprised to find out the price had been reduced by another $1000. I was satisfied with the price and didn't feel the need to negotiate it down. All I did ask for was a cargo net to be included. When the dealer declined my request, Wes stepped in and bought it for me. What a champ!

chadjamie

Jun 26, 2016

First and foremost, we were met by a wonderful Employee named Tracy Nichols. She met us with a smile and allowed us to lead the conversation and share what we wanted to look at. She made us feel comfortable right off the bat. We initially wanted to look at a Toyota Tundra (used) with 30 some thousand miles (2013). As we were going over the vehicle, I noticed she was playing on her cell phone. Halfway through our review of the Tundra, she smiled and told us that she just looked and could give us a brand new Tundra for only a thousand dollars more if that was something we wanted to look at. We agreed and throughout the next 40 minutes walked us through each vehicle until we stumbled upon exactly what we wanted. During the always nerve racking process of seeing if we were approved for a loan, she kept us calm and engaged by talking about her family and life and asked about our family and lives. She also kept us informed about each step and where we were at with the process. I could go on and on, but Tracy made an already great night (because we drove home in a new Tundra), even better with her high energy, spirit and passion for her job. She deserves recognition. Even if we would not have been approved and walked out without our Tundra, I would have left with a smile and a commitment that this Lithia Toyota Dealership will be getting my business down the road. Thank you Tracy for all that you did! You Rock!!!

Nick Borgwat

Jun 23, 2016

Ready to go when I got to the dealership for my appointment; quick, corrteous service and completed in a timely manner

LynnyYoung

Jun 22, 2016

It is obvious that this company succeeds by the great care and courteous attention to customer needs in every department. I have not experienced this level of customer care in any other company in Redding. Thank you

Cheryl

Jun 22, 2016

Love everything about my experience, as always. There is no pressure, the staff is both professional and courteous. The new facility is beautiful and well though out. The service was outstanding the job is always done right the first time and the sales end has always been non-pressure, understanding of my needs and quick and easy. I would highly recommend Lithia for anyone in the market for a new or used car as well as for vehicle repairs.

seventhson

Jun 21, 2016

I bought a new 2016 Corolla on 6/10/16.. I was very happy dealing with DeeDee Casner, and felt that she did an outstanding job from start to finish. She was able to answer all my questions and provide feedback that I needed to help me make the decision to buy. I cannot remember the names of all the other employees I had met and "dealt with" during the past 3 weeks, but everyone has been friendly and helpful. I am not in the habit of making recommendations to anyone but I will make an exception this time. I would recommend this dealership. This is the second vehicle I have purchased here, and I was equally happy with my purchase experience of a used Rav4 back in 2008.

Nature Man

Jun 21, 2016

In and out for 65k mile checkup. Waiting room was pleasant.

dilbert guy

Jun 18, 2016

Service is thorough and prompt. The person I interfaced with was pleasant and knowledgeable. I also got a ride home during the service period which was a big help..

Rhonda Stevens

Jun 18, 2016

Everybody is always friendly and knows what is going on. Service is finished in a timely manner.Thanks for all your help and knowledge of my Toyota Tacoma

Michelle M Northcutt

Jun 15, 2016

I went into this dealership with a not do positive attitude. I walked out VERY satisfied. My experience with lithia had has changed my mind on car lots. Tracy nichols went above and beyond to find me the perfect car and she even kept the kids happy during our stay. She is a true and honest person that really cares about her customers happiness!

John

Jun 15, 2016

Every thing went great, could not have been better.

Bryan Meredith

Jun 13, 2016

Mark Hunt, a service manager at Lithia Redding was outstanding it helping me understand my vehicle's problem and what needed to be repaired now versus what could wait (knowing I was on a budget). Can speak highly enough of him and the facility!

Cheng Saetern

Jun 12, 2016

Tracy is the best sales person. She is always willing to help you through everything with no pressure. The new General Sales Manager is awesome. I would recommend this place. Jason is also always willing to go out of his way to help you with your financing needs.

TaylerR

Jun 10, 2016

Absolutely horrible!!!!!! We will never purchase another vehicle from them again. I have been telling them for years about the sounds my 2010 Corolla has been making it was like they didn't believe me. Recently did my 120,000 big service. Paid well over $1,000 and had to take it back because of a sound it was still making! They kept it over night said it was normal but then gave me the option to pay $900 to have something changed out. If it was normal then why would they offer that??? Also not even 1,000 miles after that service my maintenance required light came on!!!!

Chad Novak

Jun 10, 2016

I showed up a little late and I work in retail so I know how frustrating it can be and everyone was kind and energetic Peter at the Redding location told me it was no problem and that it would be done within 1 hour, always a nice experience.

chotters

Jun 9, 2016

Found the car we were looking for, drove it and loved it. Had a great experience with Lithia. Our salesmen, Wes was very knowledgeable. Showed us all the bells and whistles on the car. Made our buying experience very easy.

loves3dogs

Jun 4, 2016

Second time with Lithia. Made is work. They are awesome. After a year and a half of driving the excellent RAV 4 all wheel drive, because of my work and where i drive I discovered I needed 4 wheel drive. There were several low milage Four Runners to choose from. I finally have my white colored vehicle I have always wanted and the four wheel drive I need.

Not sure what you want

Jun 3, 2016

I have purchased my last five vehicles from Lithia Toyota. I now have a plug in Prius. It gets between 65 and 70 miles in town. It was well worth the additional price for a plug in! The other four vehicles are still in the family and still running great. Great service and a great product. The oldest is a 1994 Toyota Tacoma and my Grandson is still driving it. Margot King

Bee

Jun 2, 2016

Today we had a good exspicens after being gooned on are first car and she worked with all of are questions and was very patent I would recommend her to my family and friends she was grate

Tonya H.

Jun 2, 2016

I am a first time car buyer and chose Lithia based on competitive prices and Memorial Day deals (plus a recent college grad rebate) that the dealership was offering... I got WAY more than I had bargained for! Not only did I get the excellent deals and price I was after, I also got a positive and fun first time car buying experience. Every single employee I had interactions with were personable, friendly, and genuine. They did everything possible to get me the best deals and lowest rates on the car I wanted (Toyota Corolla by the way- it is a wonderful car and I could not be more thrilled!). My experience far exceeded anything I could have dreamed up about the "perfect" car buying scenario. I would recommend Lithia Toyota of Redding to friends and family, and plan to return when the time comes for me to purchase my second new car!

tsk

May 31, 2016

Excellent experience!!! Our salesperson, Tracy was outstanding. She was very friendly, patient and helpful. I would recommend Lithia Toyota to anyone.

Theresa

May 29, 2016

We visited Lithia looking for a good used car, and really dreading the whole idea of buying one. We left more than satisfied and very very happy with our purchase, and the wonderful way we were taken care of there. Our salesman Wes Walton really went out of his way to make us feel comfortable and to help us find the perfect car for us. This was the first time that I have ever purchased a car without feeling pressured or pushed, and that was something I really appreciated. Gary Rueber in the Finance Deptartment was also very helpful and great to work with. I definitely Recommend Lithia Toyota to anyone looking for a car and Wes Walton is a really wonderful salesman.

Scotkat

May 29, 2016

I've had to buy more than a couple cars over the years, as I was a magnet for folks to crash into me. My luck changed for the better when I bought a 2011 Corolla in Jan 2012 from Lithia Toyota of Redding. Let me tell you about these guys - when you think of car salesmen, most people might think of adjectives like sleazy, liars, etc... Not these people. First- I had done my research on price points before I came, and as a result was able to close the deal in under 3 hours... Second, customer service is everything to these guys and it really shows. That's why when the opportunity came up for me to trade in my Corolla for a newer one, I jumped at the chance because unlike other dealerships, they will do everything they can to help you not feel anxious. I was not disappointed! I drive up all the way from the Bay Area to buy my cars specifically from Lithia Toyota of Redding now. I don't know of any other dealership that provides the full package like they do- hands down insanely good customer service (if you want the easiest time buying a car ever, ask for Wes Walton, you won't regret it), a service department with a stellar reputation and a fantastic selection of vehicles to choose from. And their finance guys are super easy to work with (as well as Toyota Financial) so please check these guys out first when buying a car :)

Evan89

May 28, 2016

My fiance and I went there and Tracy helped us. I can't say enough how professional and helpful she was! She listened to what we wanted but didn't try to push any particular car on us. She really let us come to our own conclusion but gave us information that we needed to decide. Everyone at Lithia Toyota in Redding was helpful and kind. My family has all bought cars from them and I can see why now! I recommend anyone to go there. They'll work with you.

mountainme

May 28, 2016

I took my car in for its 45,000 mile service and oil change on the Friday before Memorial Day Weekend. It was incredibly busy but the Service Advisor, Peter Flynn, was outstanding. There was a line of people waiting and he acknowledged each person personally as they stood in the line and helped each person as they reached his desk efficiently and quickly and in a very friendly manner and without a sense of being rushed or harried or stressed. Everyone felt personally acknowledged and attended to. I was impressed!

Kristie1973

May 28, 2016

Lithia goes up and far beyond any car dealership I have ever seen... Will be telling others about it. Thank you very much for your help. It was a pleasure doing business with you.

Pam Spinosi

May 26, 2016

Adam Messenger sold me my new car. He was courteous, helpful and kind. Adam answered all my questions patiently and helped me decide on this purchase. I have full trust in him and am happy with my purchase.

Pepsiguy

May 25, 2016

Tracy was a great sales person that was knowledgable and not pushy. She got me off the lot, into financing, and into the perfect car for me. The financing department was also very quick and easy. My first oil change was the last step to making Lithia Toyota the best dealership, quick with free doughnuts and coffee ;) Doesn't get any better all around.

Bhamilton

May 24, 2016

Lithia Toyota in Redding is a great place to purchase vehicles and to service vehicles. I always have had great service at Lithia. I recommend Lithia Toyota in Redding California.

Ron McPherson

May 24, 2016

Just had a great 20,000 mile service experience on my 2014 Avalon. I was greeted promptly, the service adviser was efficient in writing up my order, the work was completed within the time predicted, the check-out was simple, and I have always been please with the quality of the repairs. The remodeling of the dealership is much appreciated and makes the service experience much more pleasant. Thanks, Lithia.

Kathleen Clark

May 24, 2016

I appreciated the coffee and doughnuts. Thanks for the discount coupon, it really helped.

Dwayne

May 23, 2016

Dealing with Tracy Nichols was great. I live locally but talked to two other Toyota dealerships out of the area first. When I contacted Tracy and told her my price she checked with her sales manager and came back with a better deal. I don't like to haggle and I do my homework so I knew the numbers. When Tracy said she could beat the others I told her the color of the RAV4 that I wanted and said I would be in on Sunday at 10:00. Tracy was waiting there for us with our vehicle and we did the paperwork and we were done. Best experience ever!

Scott and Teela

May 22, 2016

Adam was very professional, courteous and friendly. It was pleasure having him as our sales person.

TonyaH.

May 21, 2016

Lithia Toyota of Redding made my first-time car buying experience a positive, hassle-free, and exciting one! Firstly, I got an excellent deal on the car I did decide on- a 2016 Toyota Corolla-, secondly, the employees at this particular location were nothing but helpful, friendly, and happy to get me the best deal possible! I worked shortly with Adam who was excellent and helped me with test driving my car. I worked the remainder of my time at the dealership with DeeDee. She worked incredibly hard to take advantage of every deal and promotion that I could possibly get and she did so fabulously! I signed papers with Adam and he made the abundance of paperwork quick and pain free! The manager of Lithia came out to congratulate me on my new car before I left; I thought this was a neat finishing touch to the already wonderful experience. I can really only say positive things about this particular Toyota dealer and its people! If you are in the market for a Toyota (currently loving my new car!) and appreciate genuinely helpful and kind people this is the place to take your business! Highly recommend- 5 stars!

Barbara Loomis

May 19, 2016

The service is great. I would buy from this dealer again. I would recomend this Toyota dealership to any and all my friends.

Steve

May 18, 2016

The buying experience was pleasant. Gary was a great help on the lot and during the purchase process.

Judy Conger

May 18, 2016

Very nice new waiting area, always great service. Service desk staff are always friendly.

Chris

May 15, 2016

Service department returned my call regarding a recall item notice on my 2005 Toyota Tundra and promptly made me an appointment at my convenience. Service department provided me an estimated time for completing the work and also replacing a taillight bulb I had noticed. Service department also found a license plate light bulb out. Recall work and both bulbs replaced in less than the time frame estimated by service department. I walked (was offered a ride) to breakfast on arrival and then returned to a comfortable waiting area for a short wait. Service writer had notified me that he would call my cell if I did not appear to be in the waiting area.Service writer alerted me that my vehicle work was complete and was parked for my convenient departure.

Lightning

May 14, 2016

I've had problems in the past with this dealership, however, this time they did a nice job and the services adviser, Bruce, was great and worked with me very well!

TONIA PIALORSI

May 12, 2016

I have my car serviced at Lithia Toyota and Mark is my service writer. He always has my completed on time and is very nice to work with.

Mo51

May 12, 2016

Great as always. In and out. Love the new service area and waiting area. Have been working with David sine we bought our Toyota Highlander and now with Prius V. Very happy he is back

Dee's Rav4

May 12, 2016

Came to get oil changed from car we just purchased in last month from a private party. So glad I did for they showed me where rodents had been climbing under hood to keep warm and told me ways to keep them from causing damage to my car. Thank You so much I think his name was Sal, but not positive. David however just gave me paperwork for oil change not for my inside air filter being changed out. I used a credit card and didn't get the exact amount so wasn't sure how much I paid. Overall everything else went great. David also offered me lifetime oil changes for as long as I own my car which is a Rav 4, 2011. My husband and I are deciding on that before next oil change.

happy car buyer

May 10, 2016

Our salesperson, Tracy Nichols, was the best car sales person I have met. She was very friendly, helpful, patient and understanding, while we struggled with making a decision on what car to buy our daughter. Thank you for the outstanding service! Jason, our Finance person, was just as helpful, and friendly. He got us signed up and out in record time. I highly recommend both Tracy and Jason.

Kelli L England

May 10, 2016

I needed a vehicle desperately. I had very bad credit and had never purchased a vehicle at a dealership before. Wes Walton was recommended to me and he was amazing. I told him what I needed and he worked hard at finding me the right car. He made the experience so easy and I'm so grateful to him and Lithia for me being able to purchase such a great used vehicle.

tiffers009

May 10, 2016

Peter is always amazing! such great service and fast! Always a smile. I will be back in 3 months for another oil change and tire rotation! thank you again!

Ted

May 9, 2016

Good experience. On time. Courteous. Shuttle service to work and back.

SAMUEL KING

May 9, 2016

ALWAYS TAKEN CARE OF WITH THE HIGHEST REGARDS FOR MY TIME AND MY 2015 TACOMA THAT IS MY 3 CHILD .THE BEST VEHICLE I HAVE EVER OWNED 2015 WHITE 4DR TACOMA 4-4 .

Megan

May 9, 2016

Tracy Nichols was great! She made the whole experience far more comfortable then expected for buying a new car. Our five year old daughter liked Tracy so much that she insisted on bringing her flowers the next day. Now that says something. Thank you for such great service!!

mike24

May 9, 2016

Pete has always given me fantastic service. He's very organized as well as professional. Thanks to Pete I'll buy more cars due to his great service!!

Gladys Foote

May 9, 2016

Peter provided great service with a smile. Service was completed by the time promised. Clean comfortable waiting area with windows, not in a dark back corner. Thank you Peter!

James Gilley

May 8, 2016

I was shopping at three different car lots with three different salespeople. We were shopping at Honda, Chevy, and Toyota. Our saleswoman Dee Dee, was just going home and asked us if we needed help. We were in the back of car lot where not to be bothered while we looked. At that time, she offered to stay and pointed out all the features of the Camry XSE. We test drove the car as she informed us of all the upgrades and operations. Dee Dee asked us if we were ready to buy the car, we made an appt. for 11:00 the following day. We made a deal after a relaxing negotiation, no stress, just a fun time. I'm glad Dee Dee called as well as sending us a Thank You card for making the purchase. My wife and I are very please with our Camry XSE......Thank You!

MelBelgeri

May 8, 2016

First time purchasing from Lithia Toyota, and the experience was fantastic. Dan was patient through all of my questions, and thorough in his responses in order to give me the most information possible. Each person that worked with me in my buying experience was friendly and professional. I would definitely recommend to friends and family.

Chris

May 8, 2016

First time buyer at Lithia Toyota. The sales rep (Tracy Nichols) was super friendly, polite and professional. Very relaxing environment and friendly staff. Pleased with my purchase and experience. I would certainly recommend this dealer to others.

JAM

May 7, 2016

My recent experience was with the service department. They never disappoint. I had an issue with my truck and wanted Lithia to handle it. I had no problem scheduling an appointment and my truck was done in less than two hours. Sal was exceptional!I also love the remodel! I didn't stay while my truck was in service but their waiting area is roomy and pleasant. Thank you Lithia!

Rebekah Hostettler

May 6, 2016

I worked with Mike Gerosin, and my experience was great. I got his name and number from my supervisor at work, when my previous Toyota had a transmission go out, and needed a new, reliable vehicle. I have since recommended Mike to a neighbor over social media. I had never purchased from a lot or leased before, and Mike made it all very simple, was patient with all my questions, and helped me every step of the way.I would recommend Lithia, and specifically Mike to friends/family, and plan to come back in the future when I have further need.Thanks, Mike!

Sid Gelfand

May 6, 2016

Lithia Toyota is a great family of caring people who want their customers to be happy. Rarely do you ever see a business go out of their way to make sure that you have a positive experience you will never forget. Over the years I have seen my car purchases grow and evolve into a sound investment and that's because Lithia Toyota puts its customers first. You can bet your hard earned dollar me and my family will continue to be a loyal customers for the Future. I want to make a special mention here to Lloyd, Charlie and Bruce for their compassionate service with a smile. I also want to thank thank Mike in the service department for taking care of my vehicle. You guys all rock!!! I would consider all of you to be valuable assets to the company, and I hope your recognized for your work ethics by management.

Lori

May 5, 2016

Thank you for all your help in fixing my Lexus and taking very good care to make sure it was perfect and to the parts department gal, didn't get her name but she rocks in finding the part !!!

EVA

May 5, 2016

Peter Flynn has ALWAYS delivered the extra mile in service. He is always professional, competent, and friendly. I also appreciate his calm and matter of fact demeanor.

Cynthia Jones

May 4, 2016

Great service! The guy that helped me was very kind a had great customer service . I wasn't there more then 30 minutes and they were done. Good experience!

Jimscar

May 4, 2016

Had a problem on my previous service and Peter Flynn went the extra mile to make sure that everything was fixed and I was taken care of during todays visit. He made everything RIGHT.Have two Toyota's and both purchased here. Thanks Peter !

Happy customer

May 4, 2016

Nice place to go easy to deal with I have 3 new cars from lithia your poeple working there are very nice to deal with when I come in

Rhoadman

May 3, 2016

Lithia Toyota of Redding had the specific used car we were looking for, a 2015 Subaru WRX. They had it advertised in Autotrader and marked down almost $2,000. We knew we wanted this car unless there was something unexpectedly wrong with it. We contacted Mario Sierras on Saturday morning to find out if the car was still available, and it was. Later in the day we made the decision to see the car on Sunday, and Mario provided the Car Fax report for us and scheduled a 1:00 PM meeting. We were traveling over 200 miles to see the car, so Mario put it away for us so we would have the first shot at it on Sunday. Mario was available for us at 1:00 PM, we went on a leisurely test drive, and decided we wanted the car. The paperwork and negotiation is always the worst part about buying a car, but Mario made it as pleasant as possible with no real pressure, just the normal back-and-forth on offer and counter offer. Once we settled on the offer, Adam Saunders in Finance calmly and patiently walked us through all the paperwork. We declined on the extra warranty, but were not pushed to reconsider. A little after 4:00 PM we were driving away in our new purchase. The showroom is very clean and comfortable and a pleasant place to wait while the paperwork is prepared. All in all, a very satisfying experience. And we have our dream car.

George & Kari

May 1, 2016

I wanted to buy an new 4Runner for my wife. I checked out many different dealerships and decided to use Lithia Toyota Redding. Wow, was that a great call! My salesman, Mario Sierras was outstanding! His personal service, respect and knowledge of the Toyota product was exceptional. He found us exactly what we were looking for. His non-pressure approach made us feel great. The price we bought our 4Runner for was very fair. I was so impressed with both Mario Sierras and the entire Lithia Toyota Redding team that I came back a few days later and bought a new Toyota Tundra. The experience was equally exceptional. If your looking for a Toyota, Mario Sierras and Lithia Toyota Redding will treat you right. I highly recommend them.

Katbecker

Apr 28, 2016

Had an amazing experience here. They gave me plenty of options and were willing to find the vehicle I wanted. Very helpful showing all the features of the vehicles too.

nanamost

Apr 28, 2016

I took my Rav4 in for an oil change. The new service area is well designed. I only waited a short time which is what the agent told me. He was very friendly and explained what was done and what needed to be done later. I will miss the service from Lithia as I am moving to the east coast.

twocold

Apr 28, 2016

I've had all my vehicles serviced at Lithia Toyota for awhile now. I have always received great service from Peter Flynn my service rep. Pete is sensitive to my time restraints and never trys the "hard sell" on me. I appreciate that and will continue to have my work done at this dealership. I'll be needing tires on the Lexus soon and will get them from Pete

Nancy A Harless

Apr 27, 2016

Francisco went above and beyond to ensure I received excellent customer care from greeting me at the door of the service dept, listening to my concerns, walking me (and staying) to parts dept to order the part I needed for my care... To setting apptmt, and making sure my car was repaired and ready for me at the time promised. Thank you Francisco! I true asset to your dealership and the Toyota name.

Jimmyjohnson48

Apr 25, 2016

Mr. Flynn was friendly and had my car in the shop for a lifetime oil change and free tire rotation. He provides service with a smile and makes each visit easy and stress free. I will continue using Lithia Toyota, Peter Flynn and the service department to take care of all my vehicle's needs.

bfoote14

Apr 25, 2016

I went into Lithia to talk to Dan about getting a used vehicle and I was hesitant because I had been to other car dealerships, and due to me being a young female other places tried to get over on me. That was not the case at Lithia, they had exactly what I wanted and made it work with my budget. I absolutely love my car and cannot be more thankful for the service they offered and all of the help I received in buying my first car!

rdawson

Apr 24, 2016

the replacement of the tires was exceptional from the service coordinator to the service person. I was very pleased with the over all service- the new building is comfortable, open, bright and lots of room to choose to sit- no crowded feeling.

rscheuler

Apr 23, 2016

I think I mixed the stars up in my previous review, thinking the first star was best. This is a correction giving a top, full star, review for all categories.

alisonatlithiatoyota

Apr 22, 2016

Peter is always there, smiling. He is ready to take care of our Prius. He reassures us that everything is good when we are ready to go.

Tim perkins

Apr 21, 2016

Good job service on vehicle is very fast and done well this survey should not have me type 40 words boring

camryguy

Apr 21, 2016

New facility, friendly greeting, professional service advisor, setting expectation and meeting those expectations. Waiting room was more than I expected - coffee and doughnuts. Wow! What more could I ask for.

George Goehner

Apr 20, 2016

I'm very satisfied with Sevices I've received in the past as well as this visit. My Camry has approximate 40,000 miles and I'm looking forward to many more miles in the future.

wheels46

Apr 20, 2016

They got me in late on a Saturday afternoon while I was traveling thru Redding. Got me back on the road in a 1/2 an hour! More than fair on what they charged me! Very satisfied! Thanks!

Mary

Apr 18, 2016

Mark is a wonderful service representative. He is honest and helpful. The new facilities are beautiful.

Michael

Apr 18, 2016

I have had 3 different Toyotas serviced here for years. This time I was getting my quarterly oil change (which I have a lifetime service contract for) and new tires. They gave me a quote for 4 new tires, When I came back to pick up, the bill was a little less then the quote, cool! Always excellent service!-Mike

Wayne H

Apr 17, 2016

Buying a new Toyota Tacoma was very pleasant to past experiences I have had. In the past going to buy a car was like combat and took quite some time. Dealing with this purchase was very good and low pressure and the whole process was under two hours.

Onie Kirby

Apr 17, 2016

I had a very great buying experience. The salesman was professional and explained everything and showed us how to program things on the car.

John solada

Apr 17, 2016

Excellant. Great sales person. Friendly. Not pushy. Very accomadating..We really like the car. The salesman explained about the car and went over things and helped set the blue tooth and navigation for us. Thank you Lithia Toyota.

dan2116

Apr 14, 2016

Have been living in Redding sense 1974 and have not purchased a new Toyota here yet. I tried in late 2014 for a 2015 Tacoma and was the worst experience to date with Lithia Toyota's sales personnel ( all the way to the top of sales department ) . That is another story. As for the service department is it like night and day different. My last visit was for a bad tire on my 2015 Tacoma which had a problem with the installer very badly scratching the new rim but was quickly made right with a new rim ( installed today 4/14/16 ). Would like to bring special attention to service department personnel David Vang as a very professional and attentive person to the customer. AAA++++ employee. Just wish the sales department was like the service department. I would go nowhere else.

just me

Apr 11, 2016

the express lube and oil change section is very fast, efficient, and friendly. I get greeted by name every time I enter the facility, by more than one person! the crew will make recommendations for service, but never push for a sale. I know I can trust the crew because they don't act like they are on commission, always trying to up their daily numbers.thank you, Lithia, for a consistently good experience!

Mm59

Apr 9, 2016

I use the quick lube service at Lithia Toyota of Redding. They are pleasant and helpful. The waiting area is very comfortable, and full of drinks and snacks for the customers.The turn around time is dependent on the volume, but usually one hour, if you arrive early.

KL DILL

Apr 8, 2016

Fine service as usual. Thank you. It is impossible to write 50 words when the service was just as I exdpected. I think you should review the requirement for 50 words. Your on-line service needs a less complicated password.

Martin

Apr 7, 2016

Very fast process. Went very smoothly. Very happy with this dealership

Wayne Kelly

Apr 7, 2016

I had an alternator failure while traveling. I stopped at Lithia to have it repaired quickly so I could get back on the road. The service gentleman was very responsive to my situation and quickly got me back on the road. I am really appreciative for their active response and concern for my situation. Very well done!

Cynthia Bennetts

Apr 7, 2016

Jim Eddy did an excellent job with the sale of our new Prius.

Bean Counter

Apr 7, 2016

This time all we needed was tires, and they had them at a nice price. Although it took a few visits to correct some rattles in our Corolla in previous visits, the staff didn't stop until they had fixed it. They were never impatient with us, just kept doing the research until they found the problem and fixed it. No more rattles!

James Meyer

Mar 30, 2016

Toyota care and oil change was done in a timely manner

Vicky

Mar 30, 2016

Undercoating, etc had not been applied when we were called to pick up car so we had to bring it back the next day. Shuttle service brought us home but when car was ready and we requested shuttle we were told it would be about an hour. After waiting over an hour we called again and were told it would be another hour and a half! We ended up calling a taxi which cost us $20!

James

Mar 30, 2016

I had the pleasure of buying my new Tacoma from Dan Richelieu . Dan was professional and pleasantto deal with . He answered all my questions and was very helpful . No pressure or hassle , Dan is "the man " ! I am referring a friend to Lithia Toyota Redding. Jonathan Greer " the paper work dude " made everything easy . He explained what I was signingand took his time and care to make sure I understood everything . All around excellent service and will not hesitate to refer anyone to Lithia Toyota Redding . James Mt Shasta , Ca

glen

Mar 26, 2016

We made an appointment for warranty repair as we were coming from out of town. The customer service was friendly and efficient. When we returned from a short shopping trip, the car was ready. The service tech didn't think the car needed the work done, but we noticed that it took car of a noisy squeak. Toyota has been excellent of sending us notices of even minor warranty work, and next time I will schedule the work with an oil change. We love the new service facilities.

plaza54321

Mar 26, 2016

Your salesperson, Jim Eddy, was exalting and enjoyable to deal with. Your sales staff should learn from his knowledge and skills dealing with new customers.

Joe Polen

Mar 24, 2016

Hi I bought my Corolla from this dealer. I like Lithia because, 1) They know my car and know how to keep it in great shape. 2) All the staff at this dealership are positive people, they make me feel welcome, listen to me if I have questions, I really appreciate the lifetime maintenance agreement, I love my Corolla, They have a very comfortable waiting area, They give me detailed explanations of service questions, they offer appointments for service when parts are needed but I really enjoy being able to just drop in for my oil changes, I enjoy being able to roam around looking at all the new cars if I choose to do this instead of waiting inside, Every person I meet that works at Lithia is very courteous, supportive and friendly. I do not have to wait long, in my opinion, for my car service. 3) I have not had a negative experience of any kind from this dealer. Great Job Lithia!

mr.T

Mar 23, 2016

I having been buying cars for over 30 years and I made a fair offer on a 06 Toyota Trunda and with a little time I recived my deal.. Happy!

spoiled

Mar 22, 2016

We could not have asked for better treatment, NO PRESSURE. We have been unable to find the model of Tacoma we wanted in our area for several months. We were visiting Redding and noticed Lithia had several Tacomas to choose from. Pleasantly surprised to find one of the best salesman we have ever dealt with, super guy! We will definitely return for future purchases because of the great service we received.

Tony Beaven

Mar 22, 2016

Great dealership. Clean waiting area. Fast service . Friendly people that wait on you .Can't beat coffee and donuts first thing in the morning. Great location

Gary Tateossian

Mar 21, 2016

As usual the service performed on my 2006 tundra was great and everyone at your dealership is always nice and friendly and seems they go out of their way to satisfy a customer. They even found time to pick me up on a Saturday instead of me waiting till Monday. I'm always looking forward in having my truck serviced there..

MJV

Mar 21, 2016

Just went in for 5000 mile check, very nice clean waiting room with free coffee and donuts and very fast service.

Candice

Mar 20, 2016

Comfy and donuts are a nice touch. Friendly staff. Giving advice and nice kind help.

Dean

Mar 20, 2016

Made my appointment and they took me right in. The service was friendly and fast with no complaints form me. I have bought several cars from Lithia and think they have treated me fare and I would recommend them for their service and products

Cory Thomsen

Mar 18, 2016

Salesperson (Tracy) was very helpful and professional......I would return to this dealership again

Sam

Mar 13, 2016

I've been doing my happy dance since the purchase of my 2016 Toyota Camry. Its so beautiful and a great car; I couldn't be happier with my choice. I love the team at Lithia; Dan my salesperson and Adam who walked me through the financing, As Dan would state "Easy Peasy" and it was. Thank you Lithia for making me so very happy!

ccook

Mar 11, 2016

Tracy Nichols the sales woman was very nice and helpful... not pushy at all. I wish buying a car was always that easy. I wasn't even there to buy a truck, I was getting my Tacoma serviced and I ended up trading it in on a 2016 Tundra. Thanks Tracy

Eric M

Mar 5, 2016

Arrived for unscheduled oil change/service. Quickly greeted and welcomed to new facility. Request quickly processed. Friendly staff! Service done with little wait time. New facilities very accommodating.

Margot King

Mar 1, 2016

Very pleasant experience. Everyone is professional and the new waiting area is nice. Having coffee and donuts for the customers is a very nice personal touch. I always buy Toyotas and will continue to do so. They are quality and the service provided makes me feel that my vehicle will last a long time.

Derek nichols

Feb 28, 2016

Tracy Nichols was a great salesmen and made the process quick and easy. The financing department guided me to the best extended warranty that I could afford. Love the new building too.

Lin Brenneman

Feb 26, 2016

Fast efficient and courteous. I was help quickly as I arrived. The service writer efficiently looked up my information. I was directed to wait in the new customer waiting area and with in 30 minutes I was told my car was ready and I was on my way. Before leaving, I was advised that I needed to schedule a 60,000 mile service and was given a print out of the items that needed to be addressed

Syd Balows

Feb 25, 2016

Adam was great and a delight to work with.Norm and Dave delivered the car as agreed.Happy buyer.Thanks for the good service.Syd Balows

Kathy & John

Feb 25, 2016

We were looking for a car for our daughter and thought we would see what used cars were available, not even thinking about leasing a vehicle. Tracy was great to deal with, she offered the option to lease and explained how it all works. We thought at this time that would be our best option for our daughter. Thank you Tracy and Toyota for the great service.

Ken Fulgham and Jackie Fulgham

Feb 17, 2016

Dan Richelieu and Shane Geist were just great ot work with on our purchase; however, it did take more time than I expected, so some streamlining of the internal processing would be advised.

Tom Adams

Feb 17, 2016

Found the car we wanted at the right price, no pressure, very pleasurable experience.

Toni

Feb 13, 2016

Great job finished when I was told and everything done.

Car Lady

Feb 13, 2016

Our experience was wonderful. Salesman, Paul Saunders was friendly, very helpful and answered all of our questions. We would recommend him and your dealership to others

Mark Checchi

Feb 10, 2016

Just want to say and you should bring this up to your entire team at your next meeting.....When my truck that I bought from you 3 years ago (April), was brought in do to a total loss, each person I spoke with from Joe Funk my service specialist to your Tecs, detail shop, helped me out by offering any assistance needed. That goes a long way with me and that is the reason I bought my new 2016 Toyota truck from Redding for the second time in 3 years. Yes, I got an ok deal but I'm happy. Thank you all!!!Mark Checchi "Goose Slayer"Redding, CA

agapekids2

Feb 5, 2016

I worked with Mike Gerosin in the purchase of a 2016 Camry, and I was pleased with the way he professionally helped me through the process. I would gladly recommend Lithia, and especially Mike to anyone purchasing a Toyota.

Connie Metcalf

Feb 3, 2016

I have been bringing my 2003 4-runner in since I purchased it brand new from Lithia in Redding. Since the remodel this is my first time to visit the new facility. Have to admit even though it was a Monday morning and the place seemed overwhelmed with people I was genuinely disappointed with the layout of the service dept. Multiple people kept coming in the door without knowing or understanding if or where a line was to wait for service. Beyond that, everything else was perfect!

Leonard

Feb 3, 2016

Over all buying my new car was fun and painless i never thought i would own a prius but the gas milage is awesome and its very comfortable to drive

Brenda Harrom

Feb 2, 2016

I like the newly remodeled waiting area. Sales rep was friendly and helpful. The wait was short. Good job! Thanks.

William Vincent

Feb 1, 2016

I work with Mark in the service center. He always keep me informed about the progress of my repairs and is honest and straightforward about the costs. Dealers are not always the cheapest place to have repairs but the workmanship is excellent....

Roger Longnecker

Feb 1, 2016

The service representative that I worked with was exceptionally helpful and knowledgeable He went out of his way to ensure thatthe repairs my car needed were done correctly and in a timelymanner. I could not be more pleased with my treatment.

Mailelei

Feb 1, 2016

I went to Lithia Toyota to buy a used highlander. I had spoken to Chad Silver the night before and set up a meeting to see him the next day. I arrived on Thursday and Chad had the car ready to test drive. Chad is a phenomenal salesman and person. He was excellent through the whole process. The whole ordeal went smooth and i left with the car of my dreams and no headache! I would give Chad a solid ten. Also give him a raise!

peterr

Feb 1, 2016

We have come to expect friendly, courteous, efficient service that really costs little or nothing more than most alternatives. I made an appointment for lube, oil, tire rotation, but showed up a couple hours early figuring to take the shuttle back to work to pick up my car at the end of the work day. The service rep, David, called the shuttle driver and told me he was 20 minutes away, said he thought I could just wait.... Sure enough, my car was ready shortly after my "ride" was, and I was back to work in less than an hour.Their newly remodeled showroom includes the service waiting area and is the most comfortable I have ever seen.... no more claustrophobic small room with hard seats, TV blaring a show nobody is watching, but a nice wide open, airy space with comfortable seats, magazines and newspapers, and no noise!Thanks Lithia!

gabbylm

Jan 30, 2016

Always receive excellent service and friendliness when I come in. The service rep is very friendly and helpful and goes out of his way to assist me in whatever problem I am having

Billie

Jan 29, 2016

The new building is just beautiful. While waiting for my oil change a service Tec came over to see if I was comfortable. The whole atmosphere made me want to buy a new car! But I love my Toyota & plan to drive it for another 200 thousand miles. However, when the time comes, it will be at Lithia Toyota of Redding.

Joe Hampton

Jan 29, 2016

Excellent customer service. Work was covered under warranty.

queenannyK

Jan 25, 2016

Every time I have gone in for my oil change the staff has always been very friendly and attentive. The waiting area is comfortable which makes your wait time seem shorter. They even noticed my back windshield wiper that was shredded and needed replacing. They replaced it which was awesome because it was a very stormy rainy day!! My cars oil change was prompt, so we could make our doctors appointment on time. Thanks Lithia for another painless visit!

Marys Lexus

Jan 22, 2016

I had a great experience at your dealership, will be back for all my service needs on my Lexus. Even though my windshield was cracked during service the replaced and took care of me and my car. Best shop ever.

toyotaguy123

Jan 20, 2016

Everyone has always been helpful. I've dealt with other dealerships in the past and have always been pleased with Lithia's reputation for being easy to deal with.

Mary Maynard

Jan 9, 2016

Last time I came into the shop, the department I needed was in a trailer. The line was confusing, and employees were standing around eating donuts, not paying a bit of attention to the confusion of their customers.This time the experience was much better. The line was still a little confusing( I was there at 7am) but after the doors opened the confusion was cleared up and theline moved smoothly. Employees were helpful, and customers were offered the donuts,instead of the employees eating them.As mentioned earlier, a much better experience.

donna2015

Jan 9, 2016

Mike and Wesley and Adam were great. Very friendly guys keep up the great work. Plus we got two hats and two key chains thank guys.

Evelyn Young

Jan 7, 2016

It was a pleasant visit at Lithia Toyota of Redding when I had my car serviced. The new facility is beautiful, clean and the staff on the front desk, Service Advisor Peter Flynn was very helpful, quick to attend my car to be serviced, he was friendly, courteous, and with good manners, overall he made my visit comfortable and pleasant being assured of good and guaranteed service. I am a satisfied happy customer of yours. I can concidently say, repeated patronage of your business will be passed on to my friends. Thank you. And more power to Lithia Toyota of Redding.

RITA AUGUSTUS

Jan 7, 2016

VERY FRIENDLY EMPLOYEES. THANK YOU FOR A GREAT EXPERIENCE THE FACILITY WAS VERY CLEAN AND WELCOMING.

Tomboy42

Jan 7, 2016

We were shown cars that met our requirements. The process was smooth and questions were answered knowledgeably. We also enjoyed the new showroom. Good job Mike!

Prius14511

Jan 7, 2016

Lease was smooth and all involved were very courteous and accommodating. I couldn't ask for a more pleasant experience--from picking me up from home to filling out the paperwork.

Dorothy Funk

Jan 6, 2016

Exceptional service, thank you. Besides, oil & filter change, they replaced a hot & cold gauge and replaced the motor on the driver's side window which allowed the window to go & down.

Fitnessqueen

Jan 6, 2016

Like the new service center. Staff is friendly and professional. Minimal waiting time. Like being able to just drive in and not make an appointment.

bill44

Jan 6, 2016

pull-in was help very fast,oil,and new wipers for my 2013 FJ and was out of there in 30 min's or more thank's good job.

ZACH

Jan 2, 2016

Thanks for the great experience. Will buy from again.

Pat

Dec 28, 2015

Great experience! Mike Gerosin and Adam Saunders were fantastic!! Thank you!

Pat

Dec 28, 2015

As a widow, this was my first experience buying a new car. I told Mike Gerosin what I wanted to buy and he was so helpful and knowledgeable helping me find exactly what I needed. He actually made my car-buying experience very pleasant. I've gone back to the dealership a couple of times with questions about my new RAV4 and Mike was very kind and helpful and encouraged me to call or come in any time with anything I needed.

Craig Carmena

Dec 20, 2015

Our salesman Michael G. and finance manage Jason B. were/are exceptional. We bought our Camry from both of them last year and also this year. We have and will continue to recommend each of them to friends and family. There was no pressure they were both very informative, knowledgeable, and extremely helpful. They have made both of our purchasing experiences great ones.

Larry Watson

Dec 15, 2015

Jim Eddy is a very good salesman. He is down to earth and very personable. We would do it all over again with him. Exceptional service after the sale.

Fletch123

Dec 12, 2015

I bought a 2015 Toyota Camry from Lithia Toyota of Redding two months ago. Last week I noticed mold on the inside of the plastic shield that protects the speedometer and other components. When I brought it into auto repair, Bruce told me that it was a cleaner that I used and said it is rough on the outside (it's not, at all). He stated that his manager, Bruce, is only in Mondays and needs to approve it before any work can be done. Not only did he not offer to set up an appointment, he was rude, condescending, and blamed the issue on a cleaning supply (I haven't cleaned it with anything). Needless to say, if you have an issue with mold, in your brand new car, don't take it on a day that Bruce is working. If I'd have known that the customer service was so poor, I would have thought twice about buying a new car from this company.

CHAD W

Dec 9, 2015

BUBBA WAS A GREAT SALESMAN AND IT WAS A SUPER EASY CAR BUYING EXPERIENCE. I WOULD NOT GO TO ANY OTHER TOYOTA DEALER FOR MY PURCHASES.

Patrick Michaels

Dec 4, 2015

Great selection, great year end prices (our price dropped $500 more off the already reduced price before we finalized the deal), and no pressure from the sales staff. Friendly and courteous people that made financing an affordable and pleasant experience. We love our new 2015 Prius!

p123

Nov 18, 2015

Jim Eddy did a wonderful job.He knew everything about the model of the car I purchased,I felt he was very honest, and I would recommend him to anyone.Jon the finance manager was also professional.

trainguy

Nov 12, 2015

excellent in every way. People were good. price was fair. ride to office was good. I enjoyed coffee and donuts! Mark Hunt is excellent. Thanks!

RockHead1950

Nov 10, 2015

Even with the difficulties presented by the construction, the staff were friendly and helpful. Their estimate of the time was good, which allowed me to focus on other things while my car was being serviced. No pressure, and friendly and timely service; who could ask for more.

Judy Conger

Nov 9, 2015

Facility still under remodels I it's a tight place and customers can't figure to pull cars to the stop sign like.

Rnix

Nov 9, 2015

Buying experience ok, their service department, customer service is truly excellent

Jr

Nov 9, 2015

I would like to commend Shelby on your excellent service. She was very polite, professional, helpful, has excellent work ethics and went out of her way to provide amazing service to me.

Carl Zieminski

Nov 8, 2015

The only thing I did not like was the lengthy paper work after buying the car.

Robert

Nov 8, 2015

Facilities are being renovated. We were in a temporary trailer.

Don

Nov 8, 2015

Went in for an oil change and came out with a new Rav4.

Mimipekee

Nov 4, 2015

I went in for a regular maintenance service on 10/28/15 and had the fortune of getting excellent customer service from one of the service advisors Francisco Martinez-Garcia. This guy had genuine interest and friendly attitude to me, he listened about my car broken turn signal light and dislodged fog light, he even took time away from behind his busy desk, went out with me to my car, assessed the problem, made recommendations, even discussed with me modes of payment, ordered the parts, gave a date to return for the repairs, and on that date the parts were all ready, took in my car and had it fixed in less than the estimated time. But what I totally appreciate about Francisco is his genuine and very friendly concern and a big smile. I hope every time I go in for service here I will meet and be served by Francisco, it is just plain good experience.Thank you Francisco and God bless.Stephen Runyora.

shawn

Nov 3, 2015

mark was great at doing his job and being understanding with what was wrong with the car.

George Goehner

Nov 2, 2015

I'm very happy with the service I've received over the years.

Lois

Nov 2, 2015

Everything was fine. I was given a time to come in, and when the job would be completed and it was done within that time frame. Hopefully the remodeling will be done soon so that there will be a real bathroom to use :-)

cedarcreeklarry

Oct 31, 2015

I took my Tundra in to replace a mirror ripped off by a Budweiser truck. Joe Funk was excellent in the handling of my repairs.

Toyota

Oct 31, 2015

Mika and Adam did an excellent job. They were broth friendly, professional, efficient and exhibited excellent customer service. It was a great buying experience for my husband and myself.

Spporty13

Oct 29, 2015

Good service e , sales person was amazing , wes Walton went over and beyond to make us feel at home , very knowledgeable about the products .Look forward to my next purchase with wes and I'll definitely tell my friends and family

ez2bzoey

Oct 29, 2015

My fiance and I had been diligently looking for a used SUV for 2 months. Salesmen wanted to sell me things I wasn't even interested in buying. Then we went in to Lithia and met Dan. He wanted to know what I wanted. Finally a car salesman who was willing to listen to what I wanted. We test drove a Chevrolet Captiva, but it was a bit over my price range. A few weeks later we just happened to stop by on a Saturday morning to look at cars I had seen on your web site. 2 Dodge Calibers. Dan came out to greet us, which was good because I would have asked for him anyway. We test drove the 2010 Caliber and although it wasn't really an SUV, I fell in love with it. I was sold. Dan was awesome! Then Jason helped with the financing. They both made it so easy after nothing but stress for the 2 months prior. I am so thankful to both of them and Lithia.

Tim Brown

Oct 28, 2015

Actually a very pleasant experience. The salesman was well-informed, courteous, and most helpful for this purchase. Mike made this purchase easy and fast.

Gayleen Gorder

Oct 26, 2015

Fast and pleasant service. I'm not enjoying having to write a review requiring 50 plus words.

Barbara Schubert

Oct 25, 2015

I wasn't looking forward to going through a dealership for a car; however, I have to say that it was a very easy and no pressure experience. I really thank you for that.

ShrewdCustomer

Oct 24, 2015

After visiting many physical and online car dealerships over the course of three weeks, I noticed a 2006 Hyundai Elantra with under 100,000 miles advertised online by Lithia Toyota of Redding, CA. The vehicle was priced close to the Kelly Blue Book recommendations so we called ahead.My brother and I had visited once the previous week to inquire about another vehicle. At that time we met Tracy Hays, a Lithia sales representative, who was friendly, helpful and patient. We sought her out again and arranged to take a test drive. We were sold. After wading through our initial paperwork, we were introduced to Jason Beeman, Lithia's finance manager. He did an excellent job of explaining the forms to be signed and the financing options. He was able to spread our payments over aditional year than our initial estimate, lower the APR, and add a 24,000/two year power-train warranty, and free oil changes for life, for just an extra eight dollars per month. That increased our confidence and satisfaction with the sale greatly.We took our new used vehicle home the same day and are quite satisfied. If only every significant transaction ended so well.

John Aubuchon

Oct 22, 2015

While your facility is undergoing a major facelift, the service was outstanding as usual.

Arlena Gardiner

Oct 20, 2015

Joe in service did an exceptional job. He was friendly caring and efficient.

Jill Tarpley

Oct 19, 2015

Always friendly staff, service that is fast is accurate. Thank you for making my visit so easy!!

Anonymous

Oct 16, 2015

staff was very courteous. Service was completed quickly.

Fergy

Oct 16, 2015

I enjoyed working with the salesman, Adam. The buying process was fairly quick and painless.

Patti

Oct 16, 2015

I bought my car new in 2005 from Lithia Toyota in Redding and have only taken it there for service. I have been very happy with the personnel and service provided.

bcard9

Oct 9, 2015

My last three vehicles purchased at Lithia have all had life time service contracts. This should express my views on their service. A good value.

hbrown

Oct 7, 2015

The service department did an excellent job. Bruce Wren was wonderful in explaining and informing us on the service and work that needed to be done. He was extremely helpful and knowledgeable. We appreciate the quality of service we received

Happy Owner

Oct 6, 2015

We recently purchased two cars from Lithia Toyota of Redding. Great experience and love the cars.

Pat Schaller

Oct 5, 2015

Despite the inconveniences of facility remodeling, Lithia Toyota came thru again. In the19 plus years I have owned my RAV 4 ,,I have never received anything but superior service from this service department. I have already recommended Lithia to all who would listen and my daughter purchased her Corolla on my recommendation and is delighted with its performance and the Lithia service department. I purchased my RAV 4 in its 1st year of production, trusting in the Toyota name. This dealership only had two-doors when purchased, so I bought the 4-door elsewhere. but the Redding dealership has serviced the car from the beginning., and I see no reason to change.

Terry Puckett

Oct 3, 2015

Outstanding buying experience. Ms Tracy Hayes assisted me in obtaining the car of choice, all options available, and was patient, professional, and friendly while conducting test drives on a hot summer day while dealer construction was ongoing. Very positive experience. Ms. Hayes should be instructing other sales people in the art of vehicle sales.

Mrs. Kiernan

Oct 3, 2015

Experience will be much better when all the construction is completed. Still striving to keep customers comfortable

Dr. Jim Sager

Oct 2, 2015

Very pleased with the car buying experience at Lithia Toyota in Redding. Got a great deal on the car we were looking for. Staff was very attentive, hospitable, and helpful. Thus far my wife and I are quite pleased. Kudos to Lithia!

Castigada

Oct 2, 2015

I took my car in foir an oil change. The waiting room was busy (I guess everyone else had decided to take their car in that day), but the gentleman who helped me, David Vang, made me feel like I was the only one in the room! He also gave me a discount on the service when I showed him an email I had received from Lithia with an offer for a discounted oil change. Great service!

Mr. Froggy

Oct 1, 2015

Zero pressure and hassle free. About as low a pressure sale as possible. We did know what we wanted but the sales staff was very helpful.Would recommend.

Wwgone

Oct 1, 2015

The prices were too good to pass up. Brandon answered all our questions and didn't pressure us. I left feeling very positive about our purchase.

Kathleen Babcock

Sep 20, 2015

My car only needed an oil change, but I didn't have to wait at your facility because I was shuttled back to my home to wait the hour & a half while my car was serviced & then I was picked up again when it was time to get my car. Thank you so much for that service. I was treated very courteously & friendly. I hope your remodel goes quickly; but in the interim, you have provided for easy access to the service area & fast flow of traffic upon leaving. Thank you for thinking through the process & providing the customer with a well organized system while your buildings & business are in transition.

Wally

Sep 20, 2015

Facilities are pretty bad right now, looking forward to when the job is finished!

linkie

Sep 17, 2015

great personal service. techs kept me informed as to how long it would be before my car was finished.

mjv

Sep 17, 2015

Busy place but done faster than I expected. Major construction still going on, so waiting room is in mobile, and car display lot is very full.

Mary

Sep 16, 2015

My husband and I had a wonderful experience at this dealership. The salespeople were helpful and explained everything in great detail. There was no high pressure sales tactics. They went out of their way to make sure this was an excellent experience. I would recommend this dealership to anyone in the area.

Ilovemycar97531

Sep 11, 2015

Buying my vehicle went great. My car is beautiful and exactly what I was looking for. The salesman Adam was nice and very informative. He even helped connect my phone to the car Bluetooth! The service department however is very clustered at the moment. I waited for TWO hours with a toddler for a shuttle bus back home. Not happy about that, but I do love my car.

Stacey

Sep 11, 2015

Lithia Toyota is always fast and courteous in their service of our Prius. I always appreciate the ride home from Lloyd as well! My vehicle is always finished when promised and I love that!

Peter

Sep 10, 2015

I usually dread going to car dealerships, for fear of the high pressure sales tactics designed to ensure the customer does not leave without purchasing a vehicle. Nothing like that at all this time! I had gone to get a small item serviced, and having noticed Labor day ads, I was curious what might be had. Armed with an internet quote that I thought might be a useful benchmark, I was astounded to receive an offer at several thousand dollars LESS! Not only that, it was extremely straight forward, no upselling, misleading initial teasers, or anything of the sort. The salesman assigned to me was more than happy to show me several alternatives, allowed me to test drive more than one vehicle, and despite what must have been great pressures of multiple sales on a busy holiday sale week-end, he made me feel I was his only customer. When I thanked him and informed him I needed to discuss with my wife, there was no pressure to proceed with the deal immediately. It was a gentleman's card, handshake, cellphone, and a simple request.... "Let me know when you are coming back, so I am sure I will have time for you." Upon our return and an additional test drive of the particular vehicle, we completed the transaction in a pleasant, efficient manner. Thank you Mike, Logan, and Lithia, and of course Toyota for making great cars!

Daphne Clausen

Sep 9, 2015

As always your front check in people are wonderful. friendly, helpful and speedy, it's a pleasure doing business with Lithia Toyota

jpg297

Sep 7, 2015

The temporary quarters didn't seem to be a problem. I pulled up to the service location, and was greeted right away by a young lady service advisor. She knew exactly what was needed after a very brief discussion. And she recognized I have some mobility limitations. She was very nice in helping me select a free donut and coffee, She held the door to the waiting room, helped me to a seat. When the car was ready, she brought the paperwork to me for review, then helped me out to the car. I was very impressed with her professionalism and concern. Five stars!!

Chris

Sep 6, 2015

Facilities undergoing remodel but effective, efficient interim service intake is well designed for porter to forward vehicle to service department (no appointment, minor service). This prior customer waited in temporary facility, comfortably seated, while service performed in 1/4 hour less than estimated. At conclusion service writer reviewed work done and provided estimate for identified service needs in next more major service.

Tamarama

Sep 5, 2015

Good communication. Short wait time. Very professional and super friendly. I will recommend to everyone. Donut and fruit and coffee were great too. Thank you.

Tara

Sep 4, 2015

When we bought our new car from Toyota Lithia of Redding, we were incredibly pleased with our new car, the deal we received, and the people who helped us. Now, 3 months later, we went in to have our vehicle serviced (part of our deal was free oil changes, etc.), and the customer service we received was amazing. Even though we still had plenty of miles to put on the car before the recommended service mileage, they had no problem servicing our vehicle. The estimated wait time was pretty short - the actual wait time was even shorter! Additionally, our shift knob had come a little loose, and rather than making us set up an appointment for the repair, they went ahead and tightened it for us during this time as well!At the time of the service (and also when we bought our car), the dealership was undergoing major renovations and they were actually set up in temporary trailers. Despite this, they made the process enjoyable, and everyone we encountered was friendly and helpful. It honestly came across that everyone working there really enjoyed working there.

C. Davis

Sep 4, 2015

I took my car in for a 10,000 mile service on a Saturday. It was my second service. I do not live in Redding and I called earlier in the week and asked if I could make an appointment and was told that wasn't the procedure and it wouldn't take long if I just came in on Saturday. When I arrived on Saturday morning, it was somewhat chaotic and I was told it would probably be 1-1/2 hours as they were extremely busy. I asked if shuttle service was available and they explained that it was not available on the weekends. Due to the construction, customers having their car serviced had to wait in a trailer that was very full. Your staff didn't an excellent job of working under pressure; they were extremely courteous and professional. It took slightly less than 1-1/2 hours, but I would suggest that if weekends are always busy you reconsider having shuttle service available or allow customers to make appointments. The quick, easy servicing process was one of the selling points and it definitely was not easy or relaxing. Once again, your service staff did a great job of representing your company and remaining calm and courteous under very stressful conditions.

M Van Voy

Sep 4, 2015

We hate buying new cars, but this was a wonderful experience. Our salesman, Mike Gleason, was knowledgeable, patient and caring. Mike and Logan McShane handled the entire purchase and trade-in process. We received a fair deal and everything went well. We finalized the purchase by completing ALL the paperwork with Adam Saunders. Very pleasant and he explained the signing and initialing of each document. Love Mike Gleason. He could be a role model for all your salespeople! Note: The dealership is undergoing major remodeling, hence my 2* rating on the "Overall Facilities" question.

bob and linda

Sep 4, 2015

I bring both of my Toyota vehicles to Lithia Redding for all service work. I have had excellent results with all service work done. Looking forward to construction completion!

Snowmobilebob

Sep 4, 2015

We had a great service experience. Lithia Toyota gave us a stress free experience with lots of communication and quick service. Nice and honest service people as well. Easy to deal with.

bagsew

Sep 3, 2015

friendly , very helpful, very pleasant experience for something I didn't want to be bothered with. Always a nice experience when I go to Lithia

Jason Williams

Aug 31, 2015

We took our 4 Runner in for a service and test drove the amazing Toyota Tundra! We were so impressed with the salesman and the truck we bought it that day! !

preschoolwilliam

Aug 30, 2015

Aug 29 at 4:40 PM The trouble started on Saturday, August 1,2015. I tried to start my Prius and it wouldn't start. My son also tried to start it and failed. Then I called AAA for a tow. The Tow Truck Driver tried to start the Prius and failed. We pushed the Prius out of the garage to have it towed The tow Truck Driver then started the Prius. I asked him what he did differently to make it start and he said he didn't know. I drove the Car to Lithia Toyota of Redding and tried to explain the problem. The Customer Service Representative did not process papers for technical assistance to assess the problem. Instead he told me, the customer, it was my fault because I stepped on the Parking Brake to start the car. He couldn't know that. It was diagnosis by conjecture and he turned out to be wrong. He went into a long diatribe about my being too old to drive. He made the "Friendly, Helpful Customer Service" an oxymoron. When have the Customer Service Reps become experts on Prius problems and customer driving capabilities, instead of remaining within their Job Description? When did they start stereotyping the elderly customer?

GSB

Aug 28, 2015

Had appt 7 am. promised car by lunch. Didn't get the car back until 3:30.

Tonia Hunt

Aug 25, 2015

I would highly recommend getting your vehicle serviced at Lithia Toyota of Redding. It was an overall great experience. The customer service is extremely friendly and inviting. Mark Hunt was my service advisor, he made it easy and was a joy to work with. Thank you for your great service. I will definitely be returning!

REA

Aug 23, 2015

Thanks Great Job. Excellent Dealership, Very friendly service and sales force

Trevor

Aug 20, 2015

Great service from salesperson Bubba. No pressure and great prices are why I came from Chico to buy at lithos Toyota of Redding. Thanks everyone!

Jamie

Aug 20, 2015

They were under construction, honda usually washes my car when I have it serviced by I guess toyota dosent.

Nancy

Aug 19, 2015

Both men in lube and service went out of their way to be helpful. it was a great experience.

famguy

Aug 18, 2015

the staff even while having to work around the construction going on they made it easy to get in and out for service and were courteous

NoKimmy1

Aug 14, 2015

My wife and I stopped to look at a vehicle that I had seen online in Lithia's inventory. We didn't expect to buy that day, but Brandon and sales team made it happen within our terms. We are exceptionally happy with the purchase and the results. We will recommend Lithia to others as we have opportunity.

George

Aug 13, 2015

facilities only got a 3 star because, as you know, it is in a trailer and the main building is being built.

Brenda

Aug 13, 2015

My recent visit for an oil chance went very smoothly and my car was ready in the thirty min I was told. I was greeted immediately and pleasantly at my car and given specific instructions and directions that I could understand. Then when leaving, I was informed of the two ways I could exit which I appreciated due to the ongoing construction on site.

guest

Aug 12, 2015

Even with all the construction things went very well with my visit and I was very pleased. The work was done in a timely manner and I was notified when it was completed. David Vang was helpful, polite and very knowledgeable.

Alex Tary

Aug 10, 2015

Did the service. Car works. Fine. Took it up to Oregon over the weekend, runs fine. No complaints, even if I wanted to find something to complain about.

George Sell

Aug 9, 2015

Took my Lexus ES350 in for a brake problem. Joe at the service desk was more than helpful, as this was kind of a ongoing problem. They fixed what needed to be fixed and the price was surprisingly less than I had expected.

Wilfred Taylor

Aug 7, 2015

Thank you for your help with my wife and the quick service.

stan123

Aug 5, 2015

Enjoyed my time at the dealership! Very friendly. Lots of information about the Toyota I bought. Great test ride with the sales person. I will buy from this dealership again.

Eric

Aug 2, 2015

Dealership was being remodeled so the facilities were temporary.

Fallulah71

Aug 1, 2015

I had to take my 2007 Prius in for it's very first smog check....despite the congested parking situation due to remodeling going on at the dealership, everyone was friendly, helpful, and I had my car dropped off in plenty of time to get to work. They finished the work, including oil change and tire check, more than an hour earlier than promised!

socmom2

Jul 29, 2015

Everyone at the dealership was intent on making sure everyone was taken care of swiftly, professionally and with as little inconvenience as possible. The employees have been enduring a long siege of renovations, but never let the inconveniences be felt by their customers. It was a pleasure having my car serviced there.

Jjj5757

Jul 28, 2015

Even with all the remodeling going on Lithia has figured out how to provide excellent customer service in a very timely manner. Appreciate how well the service team has adapted during the remodel Thanks!

Jack Herrin

Jul 28, 2015

We were most impressed with EVERY employee in this purchase.Jack & Sandy Herrin

rav4

Jul 27, 2015

passenger sun visor needs replaced again, other than that we love the car. they got the pulling to the right better. but want the sunvisor replaced

Jim Wilson

Jul 27, 2015

Great Job---No problems---Totally Satisfied with performance on my car.Jim Wilson

Buddy Sharp

Jul 27, 2015

was more satisfied with the service mgr. He explained to me all the things that could be wrong with the conclusion the other service shop that I first went to see.. Instead of paying eleven hundred dollars, he fixed the problem for thirty five dollars.

Dave

Jul 22, 2015

With regards to the rear sun screen...Parts department said installation would take about two hours. I doublechecked this online and confirmed from ASE certified Toyota mechanics that indeed the process should only take two hours at the most. However when speaking with the service writer they said it would take at least five hours. 5 hours to remove the rear seat is way too much! That and I got two different quotes for labor; $125/Hr and the final $132/Hr.Unfortunately we were in a bind and had to have the part installed. Then we got the car back at the end of the day and there was greasy palm prints on the leather in a few places.I will not purchase nor take a vehicle for service to Lithia Toyota. Too bad, as we like helping out the local guys.

iamwhansen

Jul 17, 2015

I came down for an oil change and was in and out within an hour. It was busy, there is construction going on, and still the employees were fast and friendly. I was told about an hour and 15 minute wait, but I was out within an hour. Thank you.

Jacqui Shirley

Jul 16, 2015

Even with all the construction, the staff in service and parts were great! my car was serviced and completed faster than expected. I order a accessory for my car while I was there and it arrived the next day!! fantastic

Robert LeDoux

Jul 15, 2015

Experience was great. The sales staff was excellent and I will buy another vehicle from this dealership.

Billy Ball

Jul 10, 2015

I was in no hurry to buy and just went in to the dealer to let them know exactly what I wanted for my new car and have them give me a call when one became available. I was looking for the salesman that I had dealt with before and he wasn't working that day, so his partner asked how if he could help.When I explained to him what I wanted, he said that they had just got in the Sienna XLE that I was looking for. I left there a happy new owner. Everything went smooth and everyone was courteous and helpful. This is my fourth car that I have bought from this Lithia dealership and needless to say I am a happy customer. I have always received good service from them.

A.E.T.

Jul 8, 2015

The dealership is in shambles right now as it is being completely re-done so it doesn't look that inviting but customer service continues to be the shining star. Yes, they may suggest preventive maintenance but they are honest about their recommendations if they are mileage based and not because of an actual problem. They were friendly and honest about the process which they have always been with me over the last six years and even shared a free-drink offer with their customers from a neighboring business that we all took advantage of as it was a very hot holiday and the lines were longer than usual.

Mel & Kay Hendrickson

Jul 8, 2015

Had regular oil change and check. Done on time. Friendly service personnel.

JD Scion12

Jul 7, 2015

Joe Funk in service and the entire Lithia team were awesome. They got my car in and out with no problems and even cleaned the engine area were the coolant was leaking.

Tim camacho

Jul 7, 2015

Great service, get oil and service when needed.We take 2 cars in for service when needed

Toyota fan

Jul 7, 2015

Everyone is very friendly and courteous. The dealership is under construction right now but the service is still very fast

Sam

Jul 7, 2015

Quick, friendly, courteous and professional service at a fair price.... Department is undergoing renovation/remodel and is logistically challenged but the people in the department make it work smoothly.

brodaya

Jul 6, 2015

Great service, It was fast and the service person was very polite. I paid for it when I bought the car so the price was already paid for. walked out without paying a dime. It felt good.

Blue Car Guy

Jul 4, 2015

I drove my car down to LA area this past week. The road nice was very quiet, unless you are driving over rough part of I 5. The road trip was comfort full and I did not feel like I was on the road for over 8 hours at all. Great car. I really like the car phone and the one touch control for the radio and the phone on the steering wheel.

Nick Borgwat

Jun 30, 2015

The salesman did a great job in presenting the car I wanted, not what they had to sell. There was no pressure and the entire staff did a quick, superb job.

Love My Toyota

Jun 26, 2015

Always get great service. I can trust that my vehicle will we serviced and repaired by techs that are well trained and care about the quality of work they perform. The service advisors are quick to answer any of my concerns. And all that for a fair price.

kjheywood

Jun 24, 2015

Lithia in Redding is very willing to give a great deal and earn your business. I have purchased three new vehicles here, and will definitely buy another one in the future.

5 Big Dogs

Jun 23, 2015

Not much more to say. I was in and out in no time. Greg was great as he explained how everything worked, and the old Toyota passed with flying colors.Thanks I'll be back next month with my 2009 cobalt.

Carolyn Kersten

Jun 19, 2015

I brought my Toyota in for an oil change, etc. The service people there were very accommodating and the wait time was very acceptable.

gildamac1

Jun 17, 2015

A great experience at an awkward time for us as we were traveling back to Oregon and needed a new water pump! Thank you very much!

mytoyotas3

Jun 16, 2015

The service department was on time and very helpful. They got our vehicles through the recall issues in a speedy time frame. They were very professional.

Lisa2014

Jun 15, 2015

Even with the current construction going on I was in and out for the 10,000 service within a half hour! Friendly staff and efficient processes - thank you.

Derril froese

Jun 11, 2015

Thank you very much thakeing care of my tundra thank you sal

Kathy Scruton

Jun 10, 2015

Adam Messenger my sales rep was very patient and knowledgeable and I found it a pleasure to work with him. The facility is under construction at this time but they had a comfortable spot for me.

carolyn zumalt

Jun 9, 2015

the sales men are very helpful I keep coming back. this is the third car I bought from you.

Nature Man

Jun 7, 2015

In the midst of extensive renovations the service department delivered!

Richard G Wertz

Jun 5, 2015

The dealership is in the midst of a facility upgrade/renovation. Take that into consideration, apply a little patience, add some flexibility and it was an exceptional experience.

Bob

Jun 4, 2015

Quick in and out at 7am. Good service in spite of the on-going construction. SUV is still like new after 20,000 miles.

Don Walters

Jun 4, 2015

It was a GREAT experience. I appreciate all the help that Adam Messenger gave to us, from the Demo Drive to the Closing. Almost all of the paper work was done after hours and was all done with smiles. Everyone was very friendly and really didn't give us any pressure in our purchase. Thank you Adam and Lithia Toyota.

Dean

Jun 4, 2015

They seem to be helpful at all times and though busy try to be prompt as possible. They sell a good car/truck and want repeat customers.

Michael F

Jun 4, 2015

I have brought a used Toyota car at this dealer ship and I like the experience and I like the brand name because I know it is a high quality car. But this time I was treated very well and repressive by the car sales person. I and my wife was the only people she care about. i love this experience working with her.

A & V

Jun 3, 2015

It was good. The sale was amazing. It takes forever to buy a car, but that is normal for any dealer. Aerial was great too.

Anita Vicklund

Jun 2, 2015

They do a gray job !! Also happy with them !!! Just the car with problems

Ray Soristo

May 29, 2015

5 Star Customer Service, 5 Star work completed. Facility has been in a remodeling stage for a year & it is a mess, NO CUSTOMER SERVICE lounge, you wait in a trailer. I have gone there for 9 years and always liked the service writers & not been unhappy with any of their work. The remodel will not be completed for another 6-12 months!

Prius owner

May 24, 2015

Friendly staff. They were excellent at keeping us informed as to costs and time expected to deliver vehicle. Even with the remodeling happening at the Redding, CA dealership, the staff were quick to assist us.

Michael

May 23, 2015

Excellent customer service, the only problem is the construction but it must be done.

Emily Jackson

May 20, 2015

The facility is a disaster during construction.Having an appointment time for service doesn't mean that is when your car will be worked on. It only ensures you a place in the queue for work that day. The service manager told me that they work on 160+ cars per day, and that is why they don't give time frames or firm appointments. Needless to say, drop off was at 8 a.m., the car wasn't ready until 5:30 p.m., and nobody called to tell me it was ready - I called to check, and the man who answered took my name but "couldn't find my paperwork." He recommended I "try back in a half hour." The work performed is fine. The prices seem to be in the reasonable range. And I love the idea of lifetime oil changes. The problem is that it is just too inconvenient to utilize your service department. I love my car, but if I had known that this was what I was in for, I'd have bought a Honda again instead of my Toyota.

Candi

May 6, 2015

I can count on them. I am trusting it will be done. Fast. Reliable. Your staff is incredible and professional, fun, and kind. I believe they enjoy working there.

love2drive

May 5, 2015

Your Service Advisor, Mark Hunt is a benefit to your dealership. He is always pleasant and "upbeat" and to be remembered when your come in is a plus!The only thing that I was a "little" concerned about was that I was told to bring it back in about 30 days to see if what they replaced was the source of the leak I had??? The diagnosis was a leaking front axle boot.......so we shall see!

Lori Scott

May 5, 2015

New tires, buy 3 get one for a $1.00. This was a great deal, and the service and everyone I came in contact with were wonderful and happy.

Sylvia L

May 4, 2015

Although the facility was undergoing renovation, the staff and our salesman (Dan R) were helpful, fairly knowledgeable (willing to find answers he didn't already know), and not pushy. When we made our decision to purchase, the process itself was quick and we were able to drive our car home the same day. Thanks to everyone at Lithia Toyota.

Dan Richelieu

May 1, 2015

I needed an oil change and the nice young man at the counter, I think his name is "Pete" helped me out. My oil was changed in a timely manner and all my fluids were topped off for me. They are under construction, however the sales team at the front gave me directions on where to go. Over all was a very nice experience and I can't wait to come back once the new building is complete!

nancy lazzaretto

Apr 26, 2015

Had an oil change and the service was fine. Just wish we could make an appointment for then oil change as I come from an hour away.

lawrence kiernan

Apr 16, 2015

Purchasing my new car from Lithia Toyota was a very pleasant experience, I would most definintly go back again and my car service will be done there. No negative comments at all about this business, and I will be recomending them to others interested in purchasing new or used cars.

Joe

Apr 15, 2015

The sales person was awesome and looked after our every need. Answered all questions and did a great job. Really liked everything about the experience

Dr. Bob

Apr 14, 2015

My wife and I have purchased a Prius, Camry hybrid, and tundra at Lithia. We are very pleased with the professional and courteous staff in sales, service and parts. Mike Morris in sales is a superstar,. Sal in service is so efficient and respectful. We have never been disappointed. Parts department is very responsive and helpful.

mikep

Apr 14, 2015

Very good service. Every was great except for the construction mess which was confusing when I first arrived and did not know where to go.

Leni Sinclair

Apr 8, 2015

We always receive prompt and friendly service at Lithia of Redding.Thank you.Leni Sinclair

Richard Cary

Apr 8, 2015

It was great working with Gary Albertson.Would recommend him to all are friends.

Rubysmom

Apr 6, 2015

I took my son's car in for an oil change and it was done quickly. Everyone is always courteous and helpful. We've purchased all of our vehicles from your dealership and have always been satisfied with the customer service.

James Isaac

Apr 5, 2015

waited longer to get paperwork done than the whole test drive and deal making put together.

Leo Barone

Apr 1, 2015

Great customer service and they are currently remodeling the entire facility.

AnthonyT

Mar 30, 2015

Overall, Excellent service, was in and out in 20 min. Thank You,

Karen

Mar 24, 2015

Shopping at Lithia Toyota was a wonderful experience from start to finish. Adam Messenger our salesman took the time to come to us and bring us a Tundra to our place of business for our convenience. He was no pressure at any time and was concerned about our best interests.

neonskick

Mar 23, 2015

Great customer service from start to finish, he answered all of ourquestions over the phone before we showed up for a service appointment.John was helpful finding out what new accessories are available for ournew vehicle. We love our new Toyota.. Thank you John & Sal for a Great Overall Service.

Georgia DuLong

Mar 21, 2015

Thank you for helping me purchase my Highlander, so far I am very happy with my purchase. My sales rep was the best. Thanks again - Georgia DuLong

Brent

Mar 21, 2015

Had the vehicle we wanted and were willing to sell for a fair price. The process was relatively quick, and the after financing process was painless!

Heather Brown

Mar 13, 2015

We appreciate the great service. All the employees were very helpful. The work was completed in a timely manner.

Brad Carter

Mar 12, 2015

Overall very good. My salesman Tim was very Professional. Recomend highly.

Samantha and Jeff

Mar 12, 2015

My fiance and I were looking to purchase a Prius to replace our Camry. We had a really competent salesman named Cameron help us, highly friendly and without the pushy attitude of some of the other dealers we spoke with around town. The buying process was simple and quick, he even brought us cookies!

Derril froese

Mar 12, 2015

Very nice Shelby is very nice and helpfull don't lose her thank you derril froese

Cheryl Wilson

Mar 8, 2015

Was very happy with buy from Lithia of Redding, CA

Kelly Kenyon

Feb 28, 2015

They are the best! I have been to many dealers and Lithia was so helpful and never annoying or pushy. Excellent service and staff all around especially Adam and Kathy in sales.

Carolyn Chambers

Feb 27, 2015

Buying a new car was a big decision for me. The salesman was very helpful and did not pressure me, but allowed me the time I needed to make my decision.

Daphne Clausen

Feb 26, 2015

As usual the service and agents were great, best facility I have had dealings with

Ryan O

Feb 26, 2015

I recently had the 25k mile service performed on my 2013 Toyota Tundra. Lithia Toyota of Redding is currently undergoing extensive renovations with construction equipment and personally everywhere. I was truly surprised they were still able to provide exceptional service on my truck with so much stacked against the employees right now.

Judy Conger

Feb 20, 2015

Will be glad when remodel is completed confusing where to go. Service staff very good, quick and accurate.

A Perry

Feb 17, 2015

loved the easy financial fix - 2 checks. thanks for great service, which in my casemeans no pressure.

Frank Schabarum

Feb 16, 2015

This Lithia dealer in Redding is currently going under a major renovation. I am sure when complete, the facilities will be spectacular and maintain a great customer experience. The guys and gals in the service department in Redding continue to be friendly, knowledgeable and helpful in taking care of my vehicle maintenance needs. I have been taking both my Toyota vehicles to this dealer and would not think of taking them anywhere else.

four

Feb 15, 2015

Your customer service was excellent and the car was completed within the timeline you gave us. Thank you and we will see you at the 60,000 servuce!

Buddy

Feb 14, 2015

We have a 08 Avalon & 2011 Tundra, both have been serviced here. During their remodel and a day that construction delayed our wait they did the work (oil change & tire rotation) for NO CHARGE because of the wait. Our experience has always been positive & personal by the service department. We have gone to this dealer for the last 10 years.

Bob Turner

Feb 8, 2015

Actually the best buying experience we have ever had...we are repeat customers and were treated as such. Very fair and very professional. We appreciated our salesman, Ariel Aybar's professional and courteous demeanor. Thank you Toyota!

Sam Kekaha

Feb 6, 2015

the service was outstanding, in and out in a flash, good job

Blondie

Feb 5, 2015

I dealt with Mario over the telephone, went over what I wanted in my new Rav4, and everything was exactly as I expected upon arrival at the dealership. He was straightforward, honest and personable, and the vehicle and the price were exactly as quoted, which was great since I had a 4+ hour drive to get there! I wouldn't hesitate to use the services of Lithia Toyota of Redding in the future and would highly recommend Mario and Jason to anyone in the market for a new vehicle.

django

Feb 4, 2015

Straightforward purchase. Jim and Brandon were easy to work with, and we bought through costco, so pricing was as good as it could be. thanks

Steve Barbich

Feb 4, 2015

Great experience Mike the sales person did a great job. No hassle

jacob

Feb 3, 2015

Dealership still under renovation but employees very helpful and courteous and job done well.

Lisa

Jan 26, 2015

The dealership is going under remodeling - they are set up and functioning just fine!

Matthew Shuman - Owner

Jan 17, 2015

On December 19, 2014 while traveling to for a family Christmas get together, the left rear wheel and brake drum came off my 04' Tundra 4X4 at 70 mph, thus grinding down the brake backing plate to the axle. Truck handled well and all were well and safe. Just startled a little. I had the truck towed back to Redding and to Toyota for the repair of the highway damage and several other items that needed attention and I was just waiting to 'Get around to it' type things such as an occasional check engine light, broken horn, several dash bulbs, broken horn, fan clutch and ALL and I mean ALL fluids flushed and refilled in this 4X4 truck with new synthetic ones, except for radiator, but it was changed as well. Oh, the check engine light, the Catalytic Converter. I also had the right rear brake drum, shoes and cylinder replaced to match the left side. (Fronts were done in September 2014.) A friend loaned me another vehicle so I was in no hurry for mine to be returned. It was a partial insurance job as well for the left rear. Toyota Service was excellent. Bruce M. was my service writer and he kept me updated and was in constant contact to the end with details and other findings and several great service suggestions. He was amazing considering that this dealership is in the midst of a major remodel for better customer service. My experience with this Toyota Dealership in Redding has always been wonderful. They are the only ones to work on my truck mechanically and other vehicles when I have had them. All bought from this dealership. 4 now is the total. I have had no bad experiences and trust this service department explicitly. Thank you Redding Toyota for yet another job well done and satisfied on-going customer.Sincerely,Matthew Shuman - Redding California

belle

Jan 3, 2015

I have purchased several cars over the years, and this was the Best by far experience I have ever had. Dan Richelieu is the GREATEST!!! I new what I wanted and he got me that. He was not the typical pushy salesman, he listened to my wants and needs and delivered ! After my purchase he took the time to show me all of the features that came with my car and how they work. Dan even help me set some of them up. Dan THANK YOU !!!!

Craig Carmena

Jan 1, 2015

Very great experience during the purchase of our vehicle (great salesperson and finance manager)and taking it in for the oil change and tire rotation the other day.

Bill

Dec 22, 2014

It appeared to me that the dealership really wanted to solve my cars problem

mike

Dec 15, 2014

This has been my best car-buying experience probably ever. The sales and finance staff were great. The facilities got a lower rating as they are refurbishing their showroom and things are rather crowded and in construction mode.

Phil Raner

Dec 11, 2014

Dealership is under remodeling so cannot give facilities a five star, otherwise to notch service!.

Carol Gibbs

Dec 6, 2014

Service rep ~ Bruce ~ went the extra step to make sure our smart key was working properly. He even called us at home the next day to make sure everything was still working.

Sidney

Dec 5, 2014

You gotta love all of the positive and professional people that work at the Lithia Toyota in Redding, CA. Friendly customer service is a must when you are talking about servicing customers who dropped a bombshell of money on a set of wheels. They take care of your investment as if it were their own. Their service is pretty fast too. I bought my last two cars with Lithia and will definitely be buying my next one with them as well.

Mary Sande

Dec 5, 2014

Had a wonderful experience purchasing my new Rav 4 and working with such a professional saleswoman.....Kathy Llorca.

Kellie

Dec 5, 2014

Our salesman was Kahl Steele, he was very easy to work with, we had a great experience.

Connie Metcalf

Dec 5, 2014

Although you guys are under major construction right now you did your best to make sure everyone had a place to sit while they waited. I do appreciate that.

DebColeRav4

Dec 3, 2014

Michael and Mario were truly awesome to work with. We felt that they listened to our needs and answered our questions honesty. We would recommend them to anyone that is purchasing a new Toyota!

Kerri A MacFarlane

Nov 29, 2014

Was easier to buy a FJ than buy a couch, was quick and fast.

Carl Lovett

Nov 28, 2014

I purchased two Toyota Corolla vehicles on the same day. One for my son, and one for my daughter. The staff that assisted us through the buying process was exceptional in every aspect. I could not have been happier with the day I spent at Lithia Toyota. Great job done by Michael Morris, our salesman, and by Bernard (Bubba) and Matt who helped us with the finance portion. I would highly recommend Lithia Toyota to anyone who needs a new car.

GLitz52

Nov 23, 2014

Excellent job! Joe was very kind and understanding. Thanks. I will be back to see you again. I just bought the truck and you made it better.

Pat Stanley

Nov 21, 2014

It was a very enjoyable process. Thank you, Pat

Ron McPherson

Nov 19, 2014

This was a first-service on an Avalon purchased from Lithia Toyota, Redding, in May. Everything was handled efficiently and completion was timely. Thank you.

John Freire

Nov 15, 2014

5000 mile service, not much to do. The car has a two year service plan, I did not know when I was shopping for a car that this car had included in the sale this plan. very thankful for it.

Christy Albin

Nov 15, 2014

They service my car wright away & every one was friendly.

Richard G. Wertz

Nov 15, 2014

Dealer facilities are being updated/upgraded at this time. Little or no inconvenience at this time. Employees are courteous and friendly and the service was quick and efficient.

rlvanorden

Nov 6, 2014

I went to the Lithia because I had a great experience purchasing my last car there 10 years ago and with it on it's last leg, I decided to purchase my first new car there this time. Tim, one of the salesmen there helped me through the process and I was able to get a car I love from there for a price that is very competitive. I have found all the staff at Lithia of Redding to be very friendly and helpful for any work that I've needed done and if I move from Redding, I know where I'll come back 10-15 years from now to purchase my next new car :)Thank you Tim and everyone else at Lithia for making my purchase a wonderful experience!RLVRedding, CA

Kenito

Nov 6, 2014

For my 10,000 mile oil change (on a Prius) that was covered by my original car purchase, I chose a Saturday to come in, and I expected to have to wait a couple of hours. They place was busy (I was there at l0:45a.m., and I was out of there by noon. The check in process was quick and easy, and I was impressed with how smoothly everything was handled. The gentleman who took my order was courteous and business like, and I was very happy with the quickness and completed job.

Patrice

Nov 1, 2014

Jim Eddy was an excellent salesman! He is knowledgeable and very helpful in all areas! I would recommend him to my friends along with Lithia Toyota!

Lois

Oct 31, 2014

This is my second Prius and I knew exactly what I wanted. The salesman was very helpful and it was an overall great experience. It didn't take very long and I was driving my car off the lot!

carol.baggs

Oct 20, 2014

Very busy Tuesday after the Holiday weekend. Plus the dealership is undergoing a huge remodeling project. I knew it was going to take a while instead of watching the overheated customers fidgeting I decided to take a walk and go down to Jeff's Cattle Co. for breakfast. By the time I returned it wasn't long before my Highlander was out of Service and back in my hands again. Your guys were handling the customers very well. They are so courteous and patient. Kuddos to everyone of them.Thank you again for delivering some really great service, despite being in the throngs of this major remodeling job.Sincerely,Carol BaggsRedding, CA

lsweeney5

Oct 17, 2014

I have always had a good experience at this dealership. I only have one comment. I was very anxious to get a used car to replace my old one, and forgot to check to see if I could get a better deal through my Costco or my AAA membership. I love the used car I bought, but do wish I had taken a bit more time to have some of these questions answered.

Randy

Oct 3, 2014

We brought our new Camry into the service department as the engine light was on, We dealt with Sal he was great they got us in in a timely manner and took care of the problem, then took the time to explain why the light had come on in the first place which was my fault for not tightening the gas cap properly. Great job and thank you for taking the time to explain this issue with us.

kpowell43086

Sep 28, 2014

When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I would be overcharged for something I didn't really need done. I even looked into an "honest" local mechanic recommended by a friend to compare prices, but ended up being ignored and forgotten about and never received a call back from them. Not to sound cliche, but I'm really glad I didn't!When I dropped my car off at 830 am, I was given a quote from Mark for 3 hours worth of work and was already worried about the quote, but was told it probably wouldn't take that long and was an overshot basically. Well 3 and a half hours went by and I still hadn't heard anything so I called and found out that Nick, one of their best mechanics, was having a hard time pinpointing the problem and was asked if I could come and take a test drive to see if we were hearing the same noise. When I got there, Nick was working on some things that he thought might be contributing to the issue, then we took it for a drive. Of course, the noise was no longer there, as mysterious noises usually aren't, but Nick reassured me he didn't find anything alarming that I should worry about. Except for a way overdue oil change. He set me up to get that done and at about 2 pm I was given my invoice. I was told I was way over my quote, but an exact amount was unclear at the time and was asked if could pay over the phone. I can't speak for everyone, but I think most people would be irritated about not getting their car back in the expected amount of time and not knowing how much they would be in debt for a silly mysterious noise. But after speaking with Nick and reading over my extensive invoice, it was obvious that he had clearly gone way above and beyond to figure this thing out. Even if the noise came back, I was confident in his work and didn't even care how much it was going to cost me. However, when I did receive the phone call to pay, I thought I was going to cry. I was not overcharged one single bit. I wish there was more I could do to show my gratitude other than writing this review, but I definitely want Nick to be recognized for being so relentless and thorough and this location for being the most honest, kind, and professional dealership I've ever encountered. I always get my oil changed here (the lube staff is also always incredibly kind and helpful), but now there is no doubt I will always come here for any of my car needs.

Dream618

Sep 24, 2014

Just stopped in to Lithia Toyota Service to have a maintenance check-up on our wonderful Prius Plug-In. The service department is great-just dropped off the car in the morning and it was waiting for us when we came by at lunchtime.

Bruce G Bartlow MD

Sep 24, 2014

I've leased 3 Priuses because they seemed much more solid, creative and dependable than the alternative. 3 in a row, they've become more clunky, cheap and undependable. On the latest, the finish is easily scratched in spite of paying for the extra protection; the driver side armrest has broken twice: I'm told "not to lean on it.". It doesn't have the solid feel I had with the first. I've been you greatest promoter in Northern California. No more. I'm really sad that you've stayed competive by cheapening you product. The staff at Lithia are great, but working with a progressively cheaper product.

Joel

Sep 13, 2014

I want to Thank John Labella for all his hard work, when it came to my new Tundra, He supplied us with a written quote for a few Toyota Accessories, as well as a Camper shell, We Bought them all. Thank-you again John in Parts Great Service

3camrys

Sep 9, 2014

In spite of a full waiting room and construction issues, my repair and service was completed within the stated time. The employees were helpful and courteous.

Mike Nystrom

Sep 8, 2014

We had 10 as a salesman. He was not a pushy salesman. He let my wife and I talk out the car buying experience without interrupting us. We got a great deal but very personable guy. Thanks Tim. Mike and Julia Nystrom 2014 Toyota Camry. We are very happy.

Msvoyageur

Sep 6, 2014

I have purchased 3 vehicles from Lithia Toyota in Redding over the past 14 years. Two were new and one a slightly used loaner car. Exceptional sales and service! I have recently moved to Napa and came back to Lithia in Redding for my new leased vehicle. I can only hope to find such a friendly and trustworthy dealer and service center in the Napa area!

rhondacarr

Sep 4, 2014

I had just had a bad experience with another dealership, where my vehicle sat at Lithia for 4 months. They knew the situation and understood from the complaints they have heard about from this other dealer. Their customer service was great and very sensitive to my situation. I drove off in time for work on Tuesday. Thank you Kathy!

stopbm

Mar 1, 2014

I took my Toyota Tundra in for it's 6 month service. It had 3,500 miles on it. I was told that I had to wait until my truck had 5,000 miles on it even though the owners manual specifically states that "if after 6 months take your toyota in to get serviced, Don't wait for 5,000 miles. Additionally, I bought the lifetime oil changes that was guaranteed to be done every 3 months or 3,000 miles, They said they wouldn't do it until 10,000 miles. I know it is recommended to be done every 10,000 miles, but I purchased the lifetime oil changes because I didn't want to wait that long. Obviously a Breach of Contract. I called to have my Tundra towed out of the mud and was told that it was going to cost me $100. When I purchased it I was told it didn't matter where I was they would tow it, bring me gas, give me a jump, fix a flat at no charge to me, "That is toyota care" Toyota said they were wrong and said they aren't responsible. I disagree, Toyota should be held responsible to make sure their dealers do what they are supposed to do. This dealership diliberatly lies to get you to buy a vehicle and then latter it's up to you to sue! I WILL BE SUING! Drive to sacramento or somewhere else to buy your toyota. It will be worth it. If you buy from Lithia Toyota of Redding document everything you are told. You will need it when you have to sue later on down the road.

ali ali

Nov 1, 2013

I was really happy with both deals I got a Toyota vensa and a Toyota camery

laftrapper

Mar 11, 2013

I paid $1500 more than I should have, the car was supposed to be detailed before pick up. It was filthy, glue on dash, gum on door runner, spill spots throughout, I received the car in the dark and saw all of this the next morning. I had to have my mechanic fix the cigarette lighters as they were not plugged in, half of the interior fuses were missing, and the engine compartment had to be cleaned to remove fire extinguisher fluid left near the battery and at the base of the engine. This caused the battery to have to be disconnected and when reconnected the car ran really rough. The injector ports had to be cleaned and they rest the computer to fix it. My mechanic said someone probably dropped a wrench and sparked a fire near the battery it appears they put it out right away, he removed the melted wire cover and did not see any other damage. I had seen the melted clip next to the battery, and the messy condition of the car when I initially looked over the car. The sales lady said they would have the car detailed. I expected the detaier to fix all the interior issues and to buff and wax the exterior prior to delivery. Wrong assumption and picking the car up in the dark with a long drive home through a snow storm did not help, I was anxious to hit the road and try to beat the storm. I complained and canceled the protection plan. I do not trust their mechanics, detailer, or parts at this point. I was sold a cargo mat that does not fit the car I returned it and they told me no carpet mat was available for the cargo area. I purchased one from Medford Toyota. The only one who appeared honest was the finance guy. However he failed to even try to resolve my issues. I work in retail and unsatisfied customers can kill a business. I expected a free complete detail offer to try and regain my trust, but he just said sorry and claimed to have informed the manager of the dealership. I am VERY DISSATISFIED. I have purchased private party vehicles that were cleaner. I have spent over $800 on repairs to fix the issues with this car and I still need to have it detailed and scotch-guarded, and replace the center console. The car runs good now but I will never purchase another vehicle from this dealership. I have had many Toyota vehicles and I like them. But this is the worst dealership I have ever dealt with. I have purchased 7 used vehicles from dealerships and none of them were this dishonest. They have no concern for their customers or their reputation. They will continue to defraud customers with no remorse.

djb5000

Mar 6, 2012

We were the victims of bait and switch fraud. We paid out the nose for an extended warranty and it turns out it was not even a Toyota warranty! They sell some third rate warranty that they make more money from as a Toyota warranty.When confronted they were unapolgetic and rude. I am waiting to make sure they cancel the warrranty. I do not reccomend this dealership.

KathyDC

Feb 1, 2012

We were on a trip and our Prius stopped as we entered the freeway south of Redding. We had to be towed to Redding and were very pleased with the service we received. Mark made arrangements for a qualified mechanic to look at our car and the mechanic worked to find the problem. It wasn't possible to totally resolve the issue, but Mark kept us informed of the mechanic's progress and carefully explained what he was checking. In the end, he provided us with the resources to avoid another similar problem and carefully explained what we should do. We were very satisfied with the way Mark handled the situation and the way he worked with us in a very difficult situation. We finished our trip without additional difficulties thanks to the attention we received at Lithia Toyota of Redding.

jim_d

Aug 19, 2011

Sales manager Gary Rueber used all the classics. "This deal is only good today, because the general manager will be back tomorrow", "I can sell this car to someone else and make money if you don't buy it". Salesman Mike Morris was trying to get a signature on paper work. When declined to sign until ready, sales manager Gary Rueber returned to try to close deal that day. Salesman Mike Morris pulled her car up in the dark service drive for the walk around inspection, and blew off the scratch that was found. Lithia has always been a poor car dealer, but it is sad to see how far Toyota has fallen in quality, design, and ethics.