Lithia Subaru of Fresno reviews

Sean Spence

Nov 17, 2016

The place was very busy and I thought I would have to wait a while for my oil change and tire rotation. Nope, I don't think I was there more then 40 minutes. I've been through drive through oil change places that took longer.

H.Randolph

Nov 16, 2016

Absolutely the only place to go for your new Subaru! Customer service and professionalism were excellent, and I felt that my questions were answered with true concern for my understanding.

Helloml

Nov 16, 2016

Working with Chris Nielsen and the other staff at Lithia Subaru was a pleasure. Chris was helpful, informative and made sure we were satisfied with our purchase. No pressure experience.

LEONEL APODACA

Nov 15, 2016

FROM THE MOMENT WE ENTERED THE DEALERSHIP WE KNEW THIS WAS GOING TO BE A DIFFERENT EXPERIENCE FROM ANY OTHER DEALERSHIP WE HAVE ENCOUNTERED. ALL THE SALES REPS WERE FRIENDLY EVEN THE ONES NOT ATTENDING US. THEY WOULD WALK BY AND SMILE AND SAY HELLO. THERE WAS NO STRONG ARM TACTICS TO BUYING A CAR. THE SALES REP KNEW EXACTLY WHAT MY DAUGHTER WAS LOOKING FOR AFTER SHE DESCRIBED HER FUTURE CAR. JORDAN EVEN OFFERED SEVERAL OPTIONS IN THE SAME STYLE OF CAR. THE CARS CAN PRACTICALLY SELL THEMSELVES BASED ON THEIR SAFETY RECORDS AND HISTORY. JORDAN MADE THE TRANSITION SMOOTH AND EASY. MY DAUGHTER LOVES HER CAR AND I HAVE THE SATISFACTION OF KNOWING SHE IS IN THEE SAFEST VEHICLE IN THE LAND. BRAVO SUBARU. YOU HAVE EARNED NOT ONLY NEW CUSTOMERS BUT HOPEFULLY LIFETIME ONES.

Al

Nov 14, 2016

WOULD LIKE TO GET CARS FOR MY OTHER DAUGHTER AND MYSELF IN THE FUTURE. SAFE, DEPENDABLE CARS. GREAT PRICE TOO. WARRANTY AND FUTURE SERVICE ARE GREAT TOO.

BrownGirl46

Nov 7, 2016

The service on my car was quoted to be around an hour and one-half, since I did not make an appointment. The oil change and tire rotation was right on the quoted time. Very satisfied with the service and the wait time went by quickly. Nice place to wait, drink coffee or tea, watch the tv or just read.

Melissa Rogers

Nov 4, 2016

Lithia Subaru is conveniently located to close to our home. My husband usually takes our vehicles in for service & then waits for the service to be completed, so it is important that we always receive quick and efficient service.

Becky Enns

Oct 31, 2016

Went in to look at the new 2017 Subaru Outback, We had bought our 2013 here in 2012 from Nielsen. Chris is an outstanding, no pressure salesman. Lithia gave us a great deal on our trade and the new Outback! Love the car, the dealership. They are even installing a new windshield this week at their cost as the one on the car had a small pit in it. Very impressed!

JPAzevedo

Oct 24, 2016

I come 4 times a year for my oil changes and general car services, each experience has been quick and pleasant. Appreciate the helpful staff!

LIESL LOUTHAN

Oct 23, 2016

The people here are always very nice. They are not pushy, as the typical salespeople usually are.

Barbara Garcia

Oct 23, 2016

I was in for an oil change. I also asked them to install the front license plate which they did at no extra charge. They then offered to do a tire rotation for $10.00 which I accepted. I got very good service in an acceptable amount of time. Also, their waiting room is very comfortable.

Michelle Weintz

Oct 23, 2016

Best car buying experience ever! Ed was the easiest and most genuine salesperson we have ever met. He took the time to listen to what we really wanted then presented us with options. No pressure.

Professional and Experience

Oct 23, 2016

It was a pleasure working with the Lithai Subaru folks for the purchase of our vehicle. The salesman was most helpful in our decision making process.

Mary L. Galvan

Oct 19, 2016

I was completely satisfied with the overall service and was actually quite worried that I would have to reschedule because I arrived later tat my scheduled appointment. I missed my turnoff into the dealership due to roadwork signs but this did not seem a problem with Lithia Subaru personnel and treated me with a welcome. Plus, my wait time was not as long as I expected. I was very happy and would recommend this dealership to others.

Donna J

Oct 19, 2016

My 5 star rating is because of Ed Monson, the Online manager. I had dealt with him before and was delighted to find he was still there. Honest, helpful, good listener, thorough, straightforward. A car-buying experience can be painful but Ed took it in the opposite direction and I drove away happy with how I was treated ... and delighted with the car, a 2017 Subaru Forester!! How often can you use the word "trust" at a car dealership. I trust Ed and will recommend him to anyone and everyone.

Stacy F. 1st time Subaru owner

Oct 17, 2016

The folks at Lithia Subaru are top drawer! Everyone was professional, knowledgeable and eager to assist us, from the salesman to the finance manager. They gave us a very fair price for our trade in and had excellent financing options for our new Crosstrek. The facility was clean and welcoming, they even had hot chocolate and cartoons for our 5 year old granddaughter who was with us. We will defiantly be back for our next vehicle purchase.

Wendi Lane

Oct 17, 2016

Loved working with Ed! He did everything to make sure I got exactly what I wanted! He was fun to be around and really cared that I got the right car at the right price!

Cisco 21

Oct 12, 2016

I walked in on a Saturday around noon, I have not idea how busy they were but I needed to fix my car's tire due to a nail stuck on it they give me an estimate time and it was ready before the estimated time . Thanks guys!

S

Oct 11, 2016

Excellent customer service. Very professional service representative helped me. I was able to ask questions and got answers. Very helpful and knew the product

ayoung1on

Oct 10, 2016

Knowledgeable staff, stress free sales pitch, Very accommodating sales person. Went above and beyond for us.Sal was kind and reviewed all our options prior to signing.

Jack

Oct 6, 2016

I took my Subaru Outback 2014 in for 6-month service. They promised that it would be ready in one hour and 45 minutes. It was ready in that time. They checked everything, changed the oil, and rotated the tires (fixed a small leak), and I was on my way. This is my fifth Subaru ... it won't be my last (until it lasts longer than I will).

William72

Sep 25, 2016

Ed Monson was my Salesman and he's a real nice guy. I had been looking for a particular vehicle and price for a couple of months and my sister found my vehicle online. She contacted Ed for me and he was so helpful and pleasant from the beginning. He helped me apply online and had all my paperwork ready when I got to the dealership the following day. I live 3+ hrs from Fresno and drove down to get my vehicle. Ed was accommodating and told me several times how appreciative he was of me and he took my time and my long drive to heart. He had even offered to buy me a train ticket the day before so I could make it down. He gave me a gift card so I could get lunch and filled up my sister's tank for driving me down. Ed takes his job seriously but also has fun and has a very pleasant personality, making this a great experience. He continues to keep in contact with me and has made it clear that no matter what I need, he will ALWAYS be there for me (Even at this long distance).

SueW

Sep 24, 2016

I recently leased a new Subaru Forester with Ed's help. He is very knowledgable, and super friendly! I learned more about my new Subaru than I ever had on any of my other cars. The staff was all very friendly as well! I will recommend Ed and Lithia Subaru when ever I can. Thanks again Ed!!!

Barbara

Sep 23, 2016

I was given efficient courteous service by every service rep and chose to bring my Subaru to the dealer instead of going to an independent garage. Thank you. I am in my 14th year of Subaru ownership!

Marcia Freedman

Sep 23, 2016

This was the 6000 mile service on my 2016 Outback. Loved every process during the purchase - even the recall of my vehicle a week after I purchased it. The handling of the 6000 service was excellent and pleasant at every point.

Ron Jefferson

Sep 23, 2016

Antonio, the salesman we dealt w/, answered all our questions, had the information we needed,was polite and friendly, and was not pushy. The service provided by the finance manager who guided us through the paperwork and the various options regarding warrantee and maintenance was also helpful and not pushy.

bill golding

Sep 19, 2016

fast and friendly. service employees always concerned about my happiness with my vehicle

Reynold Morales

Sep 19, 2016

Was pleased with the service and the personal. thankyou

S Browning

Sep 19, 2016

Very easy experience. Victor was a big help in making this whole process quite enjoyable. The GM Frank made a point of stopping by to check on everything.

Patti

Sep 16, 2016

Great sales service staff- courteous and efficient!

KevinTL

Sep 16, 2016

This was an amazing process, I felt very welcome from start to finish and I would highly recommend Ed Monson and his team. I was surprised how friendly he was and then he was willing to drive with me to the home to show the wife the new car. Just an outstanding guy! Don't miss out on this opportunity, if your in the market Ed Monson is your guy! Tell him Kevin with Farmers sent you in!

George Argain

Sep 15, 2016

Have been a customer at Lithia since purchase of a 2003 Subaru Outback. Recently purchased a new Subaru Crosstrek.It is obvious to me that the efficiency, professionalism and personal touch have improved a lot in the past few years. The service department has it down.....fast, personable, great facilities; I am very pleased to give Lithia my business. Have been times in the past that I didn't feel this way. A few years back, I could never get a car serviced without the extra added costs that "I just had to fix this or that". Seemed that the service dept. was working on some type of commission, thus what can we find wrong with the car!Kudos to Lithia for correcting this and raising the bar tremendously in all areas. Bought my Crosstrek using online and it was effortless.

Gary

Sep 15, 2016

Started the process applying for credit on-line. Ed called me back within minutes of submitting the credit ap. we discussed what we were shopping for and within a couple of days we had a loan approved and a car located. We went to the dealership to secure the car we wanted and two days later we were in our new Crosstrek. Never was there any pressure and never did we feel like we were just another sale.

Vince's fan

Sep 15, 2016

When I first looked into buying a vehicle for my oldest child in college it quickly became apparent that a Subaru Crosstrek was the best option. It provides safety, cargo capacity, and reliable handling in foul weather (in this case Colorado)! She loves her Subie, and I appreciate that she is well protected. Additionally the added service agreements and warrantee help minimize unexpected expenses for us. Lithia was wonderful to deal with during that experience two years ago. Now my second child also needs a car while in college that can take him to class as well as to the mountains and the coast. We returned to Lithia Subaru for my second Crosstrek in 2 years!! Ed Monson was wonderful to deal with and made the experience not only succesful but also fun!All three of us are thrilled with the vehicles, the sales people and process, and the service department the few times we have needed it.

Gurinder Aujla

Sep 14, 2016

Hassle free negotiation for price. Sales person and management was honest in dealing.

Emmy123

Sep 12, 2016

Had a flat tire and called subaru ride side. They came out in 10 mins!!!! 10 mins!! I was able to get to the dealership and they replaced my tire. The were fast and professional

SubieLover

Sep 11, 2016

This is the second time we have purchased a Subie from this dealership and have had positive experiences both times. Loves our subies and finally got my red one.

Aileen Hayashi

Sep 7, 2016

My experience with Victor Bravo was amazingly painless and easy for buying a car. He was easy going and easy to deal with and very respectful and patient. I'd recommend anyone going to him for a great deal and a great experience if your going to buy a new car.

cindys559

Sep 7, 2016

Not only was I treated with dignity and respect Ed Monson made me feel like I was the only person that mattered at that particular time.he didn't push for the hard sale and was not asked to give names and numbers of 5 friends so that the could easily pestered.

Helene

Sep 7, 2016

The time before I was not happy! My car sat outside for over thirty minutes, till I went to the service desk. Had to find my own paperwork and key, not good business!

Dave

Sep 5, 2016

Jake in service is the best service writer I have ever dealt with. He goes out of his way to help me every time I am in the dealer. Mike, Pat, Luis, and Tim are great techs who always do stellar work on my car. I recommend this service department to any who wants great work at a fair price.

Matt L

Sep 4, 2016

Henry, our sales rep was fantastic. Everything that we asked for, he delivered. Even though I sold my car a Carmax, Henry, after closing hours at Subaru, picked me up and let me use a loaner until my car arrived! He also guaranteed a loaner car from him when we brought back the car for the permacoat and once again, he delivered.Thanks Henry!

Diana Cietis

Sep 3, 2016

Always a great experience Michael was great and so helpful as service advisor

chris berna

Sep 1, 2016

great experience toa helped us out and got us into two cars that work great for our family

Becky

Aug 30, 2016

I have purchased several cars from Lithia Subaru in Fresno and I am never disappointed. The dealership cares about the customers and their needs and Antonio took excellent care of me. Thank you Lithia and I am telling my friends to visit you soon with all their auto needs. Becky

Briguy

Aug 30, 2016

This dealer and Chris delivered as promised, no game, no gimmicksNo double talk.It was a painless experience, and I appreciate his follow thru ,and professionalism.

Brenda

Aug 29, 2016

I really enjoyed working with Ed Monson, he is the best car salesman I have ever talked to.. Very honest & caring person. He made sure I knew all the bells & whistles of my new car. Even took time in the heat of the afternoon 100 degree weather to go over everything with me. Very nice person & very knowledgeable about my car. He is 110%. Brenda

bun

Aug 28, 2016

Very personable, friendly, honest and straightforward. My vehicle wasn't delivered yet, but Ed kept me informed every day on the status of the car. The minute it was delivered he sent me a video of my new car!! He then made an appointment to pick it up within hours. He worked until after 9 pm that night making sure I understood all the features. He could have gone home, but stayed and answered all of our questions. Outstanding service. If I buy another Subaru or recommend one to a friend, there is no doubt I will suggest they use Ed as their salesperson. Outstanding job ED!!!

Jen

Aug 27, 2016

I was never pressured into purchasing a car. I had trouble deciding which car i wanted to purchase so the employee went over each car and what it had to offer.i'm very happy with the purchase I made and a proud to be a Subaru owner. My decision to purchase one was largely based on speaking with Subaru owners. All they've ever had has been a Subaru. Plus, I still see older models on the road and that is the kind of car I want to have:one that will keep me safe and run as long as I choose to keep it.

Jim Moreau

Aug 25, 2016

Very good timely service. I was in and out of there in about an hour.

2004Montero

Aug 16, 2016

Service and Staff are great. The Staff were friendly and professional. Workmanship on my vehicle was well done. I have two vehicles that I have had both service and repair work done and have never been disappointed. Also a very comfortable waiting area.

Chosengirl2

Aug 16, 2016

Great dealership with excellent service. Staff was friendly, answeres my questions. Efficient from drop off to checkout. I liked how everything was high tech with the use of a tablet.

Mattsteele

Aug 16, 2016

Salesman was awesome! Great attitude! Wished you had a white one in stock. Wondering if back door can open higher? love the price on the car!

STACY C.

Jul 16, 2016

In 2013 we helped our daughter purchase her first car - a new Orange Crosstrek. Ed Monson was our salesman. He was patient and thorough. He has helped us several times with choosing sports accessories to purchase as gifts. When the time came for me to replace my car I knew exactly what I wanted and who to contact - Ed Monson. He tracked down the new 2016 Khaki Crosstrek with the exact features I wanted. Once again he was accommodating and easy to work with. I highly recommend Ed Monson for any new or used car purchase.- Stacy C.

Dawn

Jul 13, 2016

I noticed that it was time for my first oil change for my 2016 Crosstrek. I drove up to service lane where I was promptly met by an advisor. He advised me that they would be with me in a few minutes. When they checked me in I was told it would be a couple hours. I decided to go ahead and wait. I was very impressed by waiting area. I was sent a text to let me know I could ask if I had any questions. My car was finished in 2 1/2 hours.

Melissa

Jul 2, 2016

Jeffrey M. Was a good salesman. Would recommend him to others.

Ms Allen

Jul 2, 2016

The part needed was replaced however the oil change was not completed. When original requesting my car be serviced I requested an oil change and my car wouldn't shift into gear. I was told by the service man no sorry but we can get you in until Thursday which was two days later. I then turned to my salesman who was able to get my car scheduled for the next day and got me a loaner car. The part was replaced I then was called to pick my car up at which time I asked about my oil change. I was told the car would be put back in line for the oil change. Needlessly to say oil wasn't changed and with my tight schedule this was by best opportunity. I will now need to reschedule the oil change.

Warner

Jul 1, 2016

Excellent customer service. They had me in and back out in no time.

bstrick60

Jul 1, 2016

Excellent service, friendly people in service dept., easy to make an appointment, will recommend Lithia Subaru to anyone who wants to buy a Subaru Thanks for your service

Lisa K

Jun 27, 2016

I had wanted a Subaru for a very long time. Ed somehow knew which one was the right one for me! He was very helpful at every step of the process, and I am a very happy owner! I can still call on him at any time for help with anything I need. (Such as changing the clock at daylight savings time.) It's great to know that he is still there when I need something, and will be there when I am ready for my next Subaru! (That may be awhile, though!) :-)

Cardude24

Jun 26, 2016

Couldn't have asked for a better sales associate in Ed Monson! Treated us like family and not like a customer which was new to me!

Dawn Stamper

Jun 26, 2016

Wow! So lucky to meet Ed Monson at this store. Our 15 year old car needed $1,000 of brake work. I talked to Ed and he told us about a brand new car that would fit us perfectly. All we had to do was trade in our old car and with no money out of our pocket I drove home in a brand new 2016 Lancer. I am so excited to be in the Bluetooth world now. Ed paired our phones and help us until we knew everything about our new car. If you need a car call Ed Monson because everything Ive read about him online turned out to be true. I would definitely buy another car from Ed and send my friends and family to him. I keep a car a long time. When it was finally time to get rid of my 10 year old Camry, I checked this place out because of the reviews online. I live several hours away from Fresno, but Ed Monson handled all the paperwork before I got there. He asked me for some documentation the lender required before I left home so I had time to find it, scan it and sent it in. When we got to the dealership the paperwork was ready and all I did was sign. While we waited for the finance manager we got a thorough explanation of everything inside the car and out. We spent about 10 minutes in the finance office and drove off in a new car with a ten year warranty which is longer than my loan. Thank you Ed Monson for a truly pleasant experience.

hondawillie

Jun 26, 2016

I have known Ed 40 plus years. Bought my last two cars from Ed. After the finance manager and I came to a final price, Ed got me free lifetime oil changes.

Nathan10g

Jun 25, 2016

I was in the market looking for a car and found the car that I wanted a 2014 mazda 6 beautiful car I contacted the dealer and ed helped me out with everything he is very humble guy and friendly he also paid out of his pocket to have 2 small dings removed on the car and I was amazed on how it came out. Thank you for everything I really appreciate it Ed.

Elizabeth Nielsen

Jun 22, 2016

I made an appointment and my car was taken in quickly even though it was a very busy time of day. Service done and car returned within timeframe quoted. Friendly professional staff and comfortable waiting lounge.

kevin.orourke.332

Jun 21, 2016

The service advisor let me know that the process would take longer than just a regular oil change due to the recall on the parking brake. He told me that it might take up to two hours, which I had expected. He was very concerned about my satisfaction. They had the entire procedure finished in an hour and forty five minutes. I drive a hundred miles from Bakersfield to get my car serviced at Lithia Subaru because they care about me and my business.

Murray4

Jun 21, 2016

I absolutely love my Outback. I just brought it in for its first service and everything was smooth sailing.

Wesley

Jun 18, 2016

I was able to go to the dealership, get my car, and get to work. Ed and Mason Monson were what we all want from an experience at a car dealer. They were friendly and professional, and they got me into a new car that I love with no time wasted.

Aaron

Jun 17, 2016

Great experience. We bought Subaru again because we have totaled two with only minor bruises! No sales pressure, great explanations and service. I like the dedicated oil change service bays.

Brooks, Ro

Jun 17, 2016

Service completed in a timely manner. Friendly staff Great job in the remodeled service center. Thanks for the liquid refreshments provided while I waited to have my car serviced.

meechmom

Jun 16, 2016

great dealership. Very nice to deal with every time though this time I had to wait longer than usual for an oil change due to the amount of cars being serviced for the recall on airbags.

Subaru2014

Jun 16, 2016

I love Lithia Subaru. The staff at the service department including the cashier are friendly and kind. The salesman who sold me my car, Antonio, is 2nd to none. It is amazing how loyal his clients are. While waiting for my car to be serviced, he noticed me and came over and gave me a big hug. While talking with him, another client saw Antonio and came up to him and gave him a big hug. He is like a part of the family. That is rare nowadays. Love my car and dealership too!

Rose1225

Jun 14, 2016

I just recently purchased my Subaru Forester. I drove in for an oil change and the employees were wonderful from the moment I drove in to the moment I drove out. Very helpful, informative, and courteous. I felt reassured that the service was performed well because it is an authorized Subaru dealership.

Chelsey

Jun 11, 2016

Working with Ed was a great experience. I had found the vehicle I wanted, called the dealership, and Ed was able to offer me the vehicle at a savings of $5K. Ed handled almost all the paperwork over email so I literally had to come in and sign the contract. The entire process took about 1.5 hours. Ed answers all my questions with the car promptly and even makes me YouTube videos so he can show me exactly what a certain button does! Ed is awesome and made for a great car buying experience. Much better than I could have hoped. Highly recommend.

RUBYROO

Jun 11, 2016

I've obsessed over the STI ever since the 1st one. Never expected to own one unless I won the lottery. Well life found a way to make it possible. Thanks to Ed I own one of the rarest STI's on the road. Now I can drive my obsession on a daily basis. No need to call it my dream car any more. I just hit 1k miles to break it in, 5k rpm shifts are in my future. Thank you Ed and Lithia Subaru of Fresno. I love my Scooby.

Jennifer

Jun 3, 2016

Great customer service! Friendly and knowledgeable.

John Hodges

Jun 3, 2016

Lithia Subaru has a first-rate staff, all very helpful in both service and sales. I dealt with Chris Nielson when purchasing my 2014 Forester, and then again recently when I traded it in and upgraded to a 2016 Forester Touring model. Always helpful, never a hassle here. I have no negatives. I'll continue to service here throughout the life of the car.

danyawalker

Jun 1, 2016

Everyone was extremely cooperative and helpful; I enjoyed the cush chairs in the waiting lounge as well. It took a lot of the load off me to have gentle reminders (but not pushy) of when the service was due; and it was handled promptly.

charlie15

May 29, 2016

Everyone has been extremely helpful and courteous, especially Henry. Questions are answered and promptly, help comes with a smile (this car is way smarter than me!). At last one other person bought a Subaru because of my previous cars, and now others are interested in purchasing Subarus for their children who are becoming drivers.

2016subwrx

May 27, 2016

My Lithia Subaru experience was a stressless purchase. Everyone I encountered was kind, helpful and professional. I would recommend Lithia Subaru to anyone looking for a new vehicle.

Bigd

May 27, 2016

My daughter has worked for Lithia 20 years in Texas. Color Ventian Pearl Red on the crosstrek and 5 speed showed up as in transit into LithiaFresno, called ED and he reserved it and made it real easy. Traveled in from BakersfieldThanks Darrell

Blppep

May 27, 2016

Located what we wanted on line, called Todd Harper who confirmed it was available. Asked a few questions, visited for a test drive & purchased at a good, fair price. Good people to work with

Casper

May 24, 2016

We test drove 5 different cars from 4 different makers and found the Subaru Outback to be far and away our top choice both for performance and value. We then contacted the Costco Auto Buy Program who referred us to Ed Monson at Lithia Subaru in Fresno. Ed contacted me within 6 minutes of receiving my information (almost before I hung up with Costco). Less than 1/2 hour later I had a written "no haggle" quote and the next day we were the proud owners of a 2016 Subaru Outback. This was by far the easiest, most pleasant car-buying experience we've ever had.

Christine Todd

May 20, 2016

Please change my email address to: 1weavingplaceatgmail.com. Thank you. Please confirm. The lady that drove me when I was waiting for the service was very nice and helpful.

Linda

May 19, 2016

I always have a great experience when i take my Subaru in for service. I hope Subaru continues being a great place to buy a car.

Ian spencer

May 17, 2016

Very professional and quick service. Very friendly service people, great environment

Robert Owen

May 17, 2016

Did what needed to be done in the time frame stated.

Payne

May 14, 2016

Very happy with the Outback. It's awesome just like our experience at Lithia Subaru. Our salesman Carlos was very professional and courteous and showed us every feature of the car. Your service dept. also fantastic. It was after closing and they were able to prep our car. I received a phone call on a recall yesterday. Outback towed to dealer. Turns out the Outback did not have the defective part. Lithia Subaru handled this incredibly well. I will be recommending you folks to anyone who is wanting to purchase a new car.

Maureen abbott

May 13, 2016

The employees are very knowledgeable, courteous and friendly. The service was attended to immediately. The work was completed within a timely manner. It is such a pleasure to deal with this service dept.

Scott

May 12, 2016

Did a great job accommodating me and communicating. Fast considering there were 3 things that had to be done on my vehicle that day.

sbliatout

May 12, 2016

The staff kept great communication and got me in and out as fast as they could while doing a great job! Definitely took care of me.

Loyal Subaru Owner

May 11, 2016

I enjoy the convenience of not having to make an appointment to get our car serviced. I was promptly greeted and the information completed quickly. I asked him approximately how long it would take and he said 45 minutes to an hour. The waiting area is very comfortable. The service took 1 hour.

Redrider

May 11, 2016

From moment pulled the focus was on helping me. Signage was clear and easy to understand. Service writer quickly, friendly, and professionally greeted me. When work was complete Marina came and escorted me to the cashier. Easy transaction completion and I was on my way. Thank you.

zalaha

May 9, 2016

I have enjoyed excellent customer service from this team every time. They are sincere and seem to strive to delight, not just satisfy the customer.

Pat

May 7, 2016

My 2016 Subaru Crosstrek had a dead battery for an unknown reason. Everyone was very helpful and got my problem solved.. The car is now working fine and the service department explained what the problem was and how to avoid having the situation happening again.

JACK_ATTACK

May 6, 2016

I went in, the took my car and told me there was a recall on the brakes. I left and asked them to call me when its done. They call me and say they couldn't download the brake thing but everything else was done with in 45 minutes or so. I went back, sign a paper, grab my keys and left. It was easy, simple, quick.

KSW444

May 5, 2016

Marina was very helpful with my concerns and the service was timely and efficient. This is the second time I typed this and I would like to be done. This has nothing to do with the service it is about dealer rating.

Joe

Apr 30, 2016

Buying my new Subaru was a "painless" and swift event. See this dealership for a great car deal.

leenjan

Apr 30, 2016

New car, the first Subaru we have owned, our very first service needed. We were very pleased that it was a such a good experience!

Appleteddy

Apr 29, 2016

I would recommend anyone looking for a Subaru to go here. Great service and great pricing. Work in a timely matter and always look for your best interest.

bill golding

Apr 27, 2016

employees very friendly. fast service. comfortable lounge with coffee and donuts.

Nate Gilbert

Apr 25, 2016

Antonio at Lithia Subaru is a great asset to the company. Very respectful of my time and easy to work with. Love my new Crosstrek!

Meechies

Apr 23, 2016

It was quick and hassle free and they have a comfortable waiting area with free coffee and donuts! I arrived at 6:50am and they opened promptly at 7:00am.

hatsualso

Apr 22, 2016

Todd made my purchasing a new Crosstrec so easy. The information about this car convinced me this was the model I needed. Thank you for making this experience "pain free".

Mihai

Apr 22, 2016

I was at the Subaru Dealership to check a problem with an engine light, a tire losing air pressure, and an oil change. Professional staff with very good knowledge, personable and explained in detail the problems and the work done on my Subaru vehicle.

Doug

Apr 21, 2016

In at 9:00am appointment time. Out by 10:00. Just a quick reprogramming of DCM. Enjoyed coffee and a doughnut while waiting. Great customer service.

Gail Markarian

Apr 17, 2016

Our sales guy was Ramzy Saleh. He was very helpful in finding us the Outback with the features we wanted. Understood our financing needs and helped us get the best price. Great overall experience!

Colleen Mitchell

Apr 16, 2016

Very professional and well organized, and prompt. Pleasant, helpful, competent service rep.

Shirley

Apr 16, 2016

Dropped in for an oil change and service. They got to me immediately and in short order had my car done.

Wm Cobb

Apr 16, 2016

Service was fantastic and professional. I was treated with the utmost respect throughout the entire time I was there. Process was to take around 45 min. but only too about 35 min.Side note: water for hot chocolate is too hot... burned my tongue ;-(

carguy

Apr 13, 2016

it is so wonderful to have smiles greet me, to have my oil changed quickly, to be given a ride to and from while I wait. thanks for the best service ever.

CourtneyG

Apr 12, 2016

Ramzy took care of us. He made sure to explain all our options before he helped find the best car fit for us. He was extremely knowledgeable about all Subaru has to offer. We found a phenomenal car for exactly our price range. I was so impressed with the professionalism of all employees we dealt with. It was a relaxed, no stress experience for my husband and I. I am so glad I bought my new car from Lithia Subaru of Fresno!

Kim Ball

Apr 8, 2016

Brittany Perez was outstanding, as was our entire experience. I hate buying cars, but this experience was like nothing I've encountered- it was fabulous!

William

Apr 8, 2016

Very quick service- my wife took our Subaru in for normal maintenance and she was in and out with very positive things to say about the service writers, technicians and the whole process. Thanks very much for a great experience!

Nemesio Boquiren

Apr 7, 2016

Quick and thorough service. Discovered nail in tire and repaired in a timely manner.

Michael17

Apr 7, 2016

I love this place. I have been here twice with my car. I had appointments both times, but when I arrived early they got me right in, no waiting. Everyone was very friendly and helpful. The waiting area is clean and comfortable. I love the car and feel confident bringing it here for service.

Tom R

Apr 6, 2016

Excellent experience. Sales person very knowledgeable and able to answer all of questions. After sale question received return call from Sales person, answered the question.

New Member of Subaru Family

Apr 6, 2016

I had been researching and test driving cars for about 2 years and have had a variety of experiences from several dealerships, 8 to be exact. I'm not the type to purchase anything spontaneously on the spot and I wasn't in a hurry to purchase a car so I made sure each sales associates knew that. 5 out of the 8 dealerships still asked me "what it would take to get me into a car today" and further pressured me into typical car salesman tactics. Tony Broudian and Victor Bravo did not. I had the most experience with test drives and paperwork with Tony. Tony is a salesman, and I mean no negative connotation to that. He wants to sell you his product because he knows it is good, but at the same time is very mindful and aware of your demeanor and intentions. He wants you to make the decision for yourself, which I greatly appreciated. I would say, people in general want these types of decisions to be of their own and not coerced by someone else. I visited each dealership on multiple occasions because 1) I found out different things I like/dislike about each vehicle on each test drive and 2) I wanted to find a sale associate that in my perspective deserves the sale and would result in a positive experience for myself and future buyers. I did not want to support the type of sales associate who thrive on taking advantage of individuals who are susceptible to old school sales tactics. I completed the financial paperwork with Mason. Mason has a very concise system for signing documents and thoughtfully explains each document so that it doesn't get overly complicated for the buyer, which it can because there are a lot of agreements and documents to sign. I appreciated his organization, clarity, and not putting us in his office where the AC persistently pushes out hot air. I only test drove one car with Victor, but I have to say it was one of the most memorable and enjoyable experiences. He approached me like a fanatical Subaru owner who wanted to show off all the features of his car that were not on the website and that I did not fully understand from reading articles online. He was selling his passion for Subaru just as much as he was selling the car. Had I been more spontaneous, I may have purchased the vehicle.

Bill66

Apr 3, 2016

Very honest and friendly experience. I would recommend the car and dealership to my friends. This is the third car I have bought from Lithia.

Kathy Lake

Mar 31, 2016

Marina, the service advisor, was great at making sure my vehicle and I were well taken care of!Everyone was so friendly and accommodating! I felt very safe and protected while waiting for my 2016 outback to be serviced! It only took 40 min which was way cool!Thanks one and all!

Scott

Mar 31, 2016

Kris Sarra is top notch. Made me feel my business is appreciated. I dropped in without an appointment and was greeted promptly and work was completed in on time.

Tom

Mar 30, 2016

Came in for 1st oil change - service was very fast leaving very little time to sit an relax with a cup of coffee - was expecting to have to wait much longer

codybear

Mar 25, 2016

I needed a left front headlight replaced and also asked that the oil be checked as well as tire pressure and wanted a full service car wash. Everything was done as required in a very timely manner as quoted. I also discussed possible future needs with Jacob. He is always friendly and courteous and ready to answer or explain any issues. Even though I live in Mariposa, I choose to deal with Subaru in Fresno knowing that they will take good care of me.

Jack

Mar 25, 2016

The Express service was just that ... done within one hour as promised. I came when I wanted to come. The car was immediately processed in. The expected service was done within the expected time.

Rozzie

Mar 25, 2016

The tec kept me informed every step of the way, she kept me informed on issues founded. She gave me the opportunities to make my own decisions on repairs.

BobbySwift

Mar 24, 2016

I recommend your dealership and especially the Service Department. The staff always greet me and make me feel welcome. Service Manager Chris stepped up to help when I needed it the most to resolve a small concern and made the wife and I feel like important customers. Thank you Service staff for keeping me loyal to Lithia Subaru!Bobby Swift

dogandponyshow

Mar 21, 2016

The Subaru forester that I had picked earlier, a low end version, had been sold. This being the 29th of February Fresno Subaru went out of there way to make a deal and offered an upgrade Subaru for less price. As extras they gave a full tank of fuel. Also to close the deal that day I needed my wife's signature who was in Coarsegold so had to fetcher her. In return they gave me a full tank of diesel to my 350 Ford truck. Very friendly and helpful, they took care of the registration and loan requirements.

GENTLEHYGIENIST

Mar 21, 2016

The great coffee machine and donuts made the wait go by quicker. Service techs were friendly, and very eager to answer any questions. She showed me the oil level on the dipstick

The Yammy Dodger

Mar 21, 2016

Everyone is so friendly and helpful, even The other customers in the waiting room were friendly. I Was in out in no time and onto other things.

Ron Williamson

Mar 18, 2016

Service Department and Dealership Staff were friendly and helpful. Service Advisor Andrew Wilson kept me updated on the work status on my vehicle on a regular basis. I also felt that the Service Department worked hard and quickly in repairing my vehicle.

Gerald004

Mar 18, 2016

Phenomenal and knowledgable service department. Quality and very fast turnaround for quick lube service! Rudy with the courtesy shuttle was very convenient and friendly. Pick up was timely and much appreciated!

outback2016

Mar 14, 2016

Everyone was courteous and pleasant. No one was pushy or rude. We did not have to spend a lot of time to complete the transaction.

maraja

Mar 13, 2016

The service techs were courteous & friendly. They appeared to be knowledgeable & explained everything in terms that I could understand. The car maintenance coverage was really great. Thanks!

Chris2015

Mar 11, 2016

The service was fine. I was surprised they wanted to change the engine air filter. I told them that is a maintainance jobs I can do myself.

Mr. Tyler

Mar 10, 2016

It took me several trips to decide the perfect car for myself. All of the Lithia Subaru staff members were helpful and patient while I decided the car that would fit me best. Everyone I encountered was friendly, and polite. Ultimately they helped me find the perfect "first Subaru" that I love driving every day.

David S

Mar 9, 2016

Staff went above and beyond what I had expected. They treated me like I was their favorite uncle. Fast service and a willingness to go the extra mile to make the customer feel important. Received personal service when I expected institutional service.

Jim Johnston

Mar 9, 2016

Purchase procedure was painless and completely satisfying, thanks to Roger and Victor! Several days after picking up my Forester I had an occasion to use my windshield wipers and they hardly worked at all! I took the car to the dealer and they checked my wipers. Apparently, someone replaced the new ones with well-used ones. The service department replaced them immediately and it was covered under warranty.

Bob Nolan

Mar 6, 2016

Buying the car was a great experience. Haven't had any repairs yet. Sure that will be just as good.

132367

Mar 3, 2016

This was my first Subaru and I'm totally impressed. I was worried about going from a Lexus to the Outback, I have no regrets.

Darlene

Mar 3, 2016

Excellent service, courteous and considerate of my time. This is our,second Subaru from this dealership and have always been very satisfied with their service.

B&B

Feb 28, 2016

Every thing was wonderful. People were great. Love the car. Wish the clock was in an area easier and safer to read. Will recommend Lithia.

Wattshill

Feb 27, 2016

Did not have to wait very long at all. Happy with my Subaru - would like to see some changes inside the new cars such as automatic door locks, memory seat that goes all the way back when car shut off, have memory seat adjustment work when in car without having to open door, definitely more storage inside front seating area, put clock somewhere else (such as on navigation) and much larger. Thanks

kayley

Feb 26, 2016

Jacob Hicks always handles my service requests in a professional manner. He is very thorough and follows up to make sure things are handled correctly

SANDRA MILLER

Feb 23, 2016

ALL I CAN SAY IS THAT TODD HARPER MADE A DAY I WAS DREADING FOR WEEKSVERY COMFORTABLE AND REWARDING--HE GOT ME INTO A NEW CAR WHICH IDIDN'T THINK I'D EVER BE ABLE TO DO--I KNOW HE DIDN'T DO IT ALONE SO THANK YOUSO MUCH FOR THE FINANCIAL GURU WHO ALSO HELPED TO MAKE IT HAPPEN....I DON'T KNOW HOW LONG TODD HAS BEEN DOING THIS BUT HE'S A NATURAL--HIS PEOPLE SKILLS AND HELPFUL PERSONALITY IS A BREATH OF FRESH AIRTHANK YOU FOR MAKING THAT DAY SO SPECIAL FOR ME AND MY FAMILY

Richard

Feb 12, 2016

I brought my used 2004 Subaru Forester XS in for an oil change. The entire staff was friendly and seemed genuinely happy to be servicing customers. I was greeted by almost every single employee from the top on down during my visit. I was quoted a higher price for an oil change online but paid quite a bit less when it was time to pay. Jacob Hicks went above and beyond helping me get in and out of there in a flash. I will definitely be recommending Lithia Subaru to my friends, family etc and I'll definitely be coming back for any and all service needs I may have in the future. Thanks again, Jacob and Lithia Subaru, you guys rock!

FTB

Feb 12, 2016

Likes Todd our sales agent. Like the model/year car we purchased. Did not like upselling by finance manager. Let that be a sales person job. This enables a transparent experience for the buyer and takes pressure off other players in the process. Buying a car should be a fun experience and not a time of stress. You almost lost a sale on this point. I hope the dealership has a program whereby Subaru owners are brought together once a year to celebrate their love of Subaru. Maybe have an off road or road course day where owners enjoy a barbecue , share stories, look at the different models, accessories etc. Just a thought to encourage loyalty, awareness and promote the brand.

elisjg

Feb 10, 2016

We came in to buy a new vehicle. Carlos was the sales representative who helped us out. He did a great job. He was courteous, professional and down to earth. He made our first car buying experience enjoyable.

arthur

Feb 8, 2016

very professional, work done in a timely manner, comfortable lounge area while waiting for vehicle and a detailed inspection of the vehicle for future service. I highly recommend this for all vehicles.

conbsb

Feb 8, 2016

Big improvement over past experiences. Mikey was great to work with on this service and also planning future work. He was efficient, friendly and helpful.

pag

Feb 4, 2016

Chris Nielsen was so professional and kind during our CrossTrek purchase. I enjoyed the ease at which the internet pricing was available and no sale pressure at all.I will look for to dealing with Chris again!

JohnW

Feb 3, 2016

As usual, Jacob returned my phone call and courteous and helpful in scheduling an appointment and with the paperwork when I arrived. He also promptly called me when the work was completed

Stacy

Feb 3, 2016

My main experience was with Ed Monson, the sales rep. Outstandingly professional and knowledgeable. He make the experience fun and professional and he communicated in person, phone, text and email based on the situation. He was a star for you company. the finance department was excellent too. the shop looks impressive.

Hans Konrad

Feb 2, 2016

Great buying experience. Got exactly what I wanted for a fair price. Chris Nielsen was awesome to work with. Highly recommended.

emily

Jan 29, 2016

I really like this dealership. The service staff are wonderful. The waiting area is great. They just need more help with the new "Express" system.

kmosher

Jan 28, 2016

From the beginning, Chris was upfront with me. He delivered on all the promises he made. When my car came in, he went over everything with me, offered me several options by giving me the facts and never pressured me into any additional services. He was very thorough in going over every piece of the car before I drove off. I was totally impressed with his professionalism. I would buy another car from him in a heartbeat!

Andres Ramirez

Jan 9, 2016

Everything was good. The salesperson was very nice and detailed much about the car's features and capabilities.

Patricia C. Lee

Jan 9, 2016

My experience with the purchase of my Subaru Crosstrek at Lithia Subaru was a an exceptionally pleasant and satisfying experience. All of my questions and concerns were addressed and the salesman, Henry, was very helpful in completing the whole process.

Cheryl

Jan 8, 2016

I was nervous about going to a dealership and purchasing a new vehicle on my own, but Chris made the experience painless and easy.

George Mehas

Jan 8, 2016

Very satisfied with Brittany and Frank Perez. No hassle, no problems. This is how it should be when purchasing a vehicle. My family and friends have purchased over 7 Foresters from this dealership in the last 9 years. That says it all.

Douglas Hunter

Jan 2, 2016

Sales did a great job overall. Negotiations over price went back and forth as expected, but we went away feeling good about the deal. There was one accessory that we were told was included on the car that turned out to not be there. Sales said they would cover the cost of the part and the install for no cost. We are waiting on the final accessory which was on back order.

Emmitt Keith Fullerton

Jan 1, 2016

Our salesman Antonio was incredibly helpful, his follow up was superb, he went beyond what we ever expected. Frank in management was there to help when needed. We love our new Forester and would recommend this dealership to anyone. This is our fourth Subaru we have purchased from Lithia.

Nosey Lover

Dec 30, 2015

Upon driving into the service area, I was surprised to see a complete turn over of staff although I had been expecting it since the buy out from Lithia. Prior Subaru service people had built a reputation as honest and trustworthy. So, it was very disappointing to see the new people trotting out filters suggesting they needed to be replaced. This happened with the 3 clients in the waiting room. I will not be returning to Subaru for maintenance.

Edgar Gonzalez and Maria Gonzalez

Dec 24, 2015

Mr. Victor Bravo was the salesman that helped find us the WRX we were looking for. He did a good job of making sure we were happy and properly informed as well. Overall really great experience and will recommend all friends and family member looking for a new or used car.

rio rio

Dec 16, 2015

Britney was a GEM! We treasure our new Subaru. It really likes the adventures of the foot hills, the Forester is the perfect size for small historical town parallel parking, and fun to drive...

Doug

Dec 3, 2015

Ed Monson was so friendly and professional, and made it so easy for me to order exactly the Forester turbo I wanted, on the timeline that worked for me. Made me a hassle-free, fair deal.

Jeff Adams

Nov 30, 2015

Went in to look at the new Subaru Forester. Loved the vehicle so much. The sales staff and finance team were terrific. Mason helped me out with finance. The process was fast and simple. I will recommend Lithia Subaru of Fresno to all my friends, family and co-workers. My forester has been great!

Steve Banning

Nov 27, 2015

This was one of the most painless experiences we have had in buying a new car. Thank you for that.

christine schwarm

Nov 26, 2015

Chris was very kind and explained everything, and got us through the buying process even though we were totally unprepared - did not have insurance policy number or a checkbook as we were paying cash - as we did not expect to actually buy a car that day!

K. Thomas

Nov 13, 2015

I may be back for a more detailed explanation of how everything works in my new car, but Patricia assured me that she would be available anytime to help.

KSW444

Nov 7, 2015

Service.I made an appointment online, brought my car in for service, was in and out in about 45 minutes. All issues were handled to my satisfaction. I will use them again.

Johnny Lui

Nov 4, 2015

Found everyone to be friendly, and willing to work with you to reach agreement with the vehicle of your choice and at a price you were willing to pay. Good overall experience. Would purchase my next vehicle from here.

kristi

Nov 1, 2015

Chris Nielson was friendly and not pushy and i appreciated that. Settling on the price of the vehicle was also a pleasant experience.

Kelly

Oct 31, 2015

A little bit of a wait, but good service. Wasn't able to identify rough idle problem or outside temperature problems. But overall, satisfied.

Anthony

Oct 30, 2015

Our dealer Tony was wonderful and helped us through everything! We will definitely be purchasing from this dealership again

Mr. Satisfied

Oct 30, 2015

Great experience from start to finish. This is our third Subaru from Lithia.

JD

Oct 29, 2015

The easiest vehicle purchase I have ever made. Thanks Chris Nielsen for a quick and easy sale.

Stacy W

Oct 27, 2015

There are still some glitches with this service department. First of all, I couldn't get through to the service department after trying 3-4 times one day. I finally had to leave a message and nobody called me back that day. The next day I got through to someone and set an appointment for 8:00 a.m. on a Saturday. The day after that I received an e-mail "confirming my 9:30 appointment". I was supposed to click on a link to confirm my appointment. When I did that, it took me to a screen where my only two choices were to either cancel the appointment or reschedule the appointment. The following day I received another confirmation e-mail but this time I was able to select "confirm my appointment". When I dropped off my car at 9:30, I tried to explain to a gentleman working in the service department about a warning message the car displayed about needing to have my ABS checked. He didn't listen to my story and dismissed it as a system check that happens when you start the car cold. This was something other than what had happened, as it came on while I was driving and had been for a while. But he dismissed me and passed me off to another service rep telling her that I just needed an oil change. So I hope my brake system works when I need it.

Anthony J Buchler

Oct 24, 2015

Great service and very nice people. Very nice facility also. Could not ask for better.

Keith Swinger

Oct 21, 2015

excellent service everyone was helpful, kind and curtious. Norm did a great job getting my car done quickly and on my time frame

Don L. Riding

Oct 18, 2015

I went in for an oil change & tire rotation. I was told that due to a recall on a switch, the oil change would be free. The waiting time was short and the place to wait was clean and relaxing.

Jack Tathwell

Oct 18, 2015

Very attentive,helped define problems,very friiely.

Stan Hankins

Oct 18, 2015

The service was done in a timely manner and I thank you fo that !!

Dale

Oct 17, 2015

I had a recall notice for my car and also had them do a couple other service items I could not do. After one of the repairs there seemed to be an issue with the suspension and had two service people go with me on a test drive. Could not duplicate the issue but they told me the repairs were warranted and my concerns were put in my cars file. I'm pleased with all my experiences with the dealer

david

Oct 17, 2015

good service as usual caring people having my car service is not a problem no long waits or delays

J Crocket

Oct 17, 2015

OK. Talked dogs with other customers. Missed jar of dog cookies that previous owner provided.

Chris G.

Oct 16, 2015

Great outfit. Buying my new Forester was a pleasure. They gave me a fair price on my trade-in. They met all their obligations. Everything was efficiently done.My first servicing was great as well. The whole thing was done in under an hour while I waited.

melinda mclaughlin

Oct 16, 2015

Both Chris Nielsen and Brittany were great reps of Lithia. Chris is very patient and knowledgeable. He was able to take care of our purchase while attending to the needs of other clients. Excellent view of Lithia through Chris Nielsen. Also, it is a nice gesture that the owner, Frank, thanks one as they have completed their transaction. Very pleasant experience, and Chris is a great person to learn from.

Tara Simpson

Oct 12, 2015

Local Subaru dealer was so easy to work with and made for a great first new car buying experience!! Thank you Chris at Lithia Subaru in Fresno, CA

Amy Evans

Oct 10, 2015

Much better with the scheduling of appointments this time. I was able to talk to a human right away and get it on the books rather than waiting for someone to call me back which was a real hassle in the past.

Debbie

Oct 4, 2015

Appreciate the shuttle service, the friendly staff and quick quality service

Maria

Oct 4, 2015

Great experience buying my first Suburu! From beginning to end, great car buying experience. Detail department did an incredible job!

Dustin

Oct 3, 2015

Very fast oil change. I did not have to wait long and he came and got me as soon as it was finished.

Jeanette Barnard

Oct 3, 2015

Very friendly personnel and the whole process of acquiring a new vehicle was made easy for us. Our salesman, Ed Monson went out of his way to make the whole process easy and friendly and brought out vehicle after vehicle for us to try out and sit in and showed us everything imaginable about our chosen vehicle before we ever drove it off the lot.The guy in financing was very helpful and friendly.The whole place was clean and we were offered plenty of coffee and bottles water.I have absolutely no complaints about Lithia Subaru of Fresno, Ca.

Bob Strickland

Oct 1, 2015

Excellent sales staff. My salesman, Chris Nielsen, was very knowledgeable and explained the features and their usage of my new Subaru Forester. He took his time and answered all of my questions to my satisfaction. Lithia Subaru of Fresno is a quality dealership and I will buy any future Subaru's from them. By the way, this is my third Forester from this dealership and I have recommended a number of my friends to Lithia of Fresno.

Gary Mudge

Sep 21, 2015

Our salesman, Russell McCarty, was professional, courteous and very patient. No pressure was used despite the fact that it took us over two years to consummate this sale. Numerous phone calls, emails and personal visits to Lithia Subaru allowed us to gather the necessary information about the Subaru Forester in order to intelligently compare. Russell immediately made us feel that we were an important part of the Subaru family and that once we made our purchase that dedication from Lithia would continue, especially through service. With the help of the "Eyesight" system, our families safety on the road has been upgraded and it gives us more peace of mind. Over the years, we have owned various models of American made, including Japanese and Korean vehicles, but none compare to this Forester. Thank goodness for all of the individual vehicle manuals, as they help to also explain the operation of the electronics.

MW

Sep 20, 2015

Went in to lease a new car and the experience was very easy...

Rod Milton

Sep 19, 2015

The process was great, Michael was able to install tires and front end alignment with a belated plan.Thank you Michael. I ticked off one star on 'quality' because inside of front window had a couple spots that were a little dirty after the detail job. Otherwise it was a positive deal.

Dee

Sep 17, 2015

It was a fast and friendly service. Went in for an oil change took 20 minutes or less.

Kidaloos

Sep 17, 2015

Subaru of Fresno has a new express oil change! Even faster service than before!

JCardoza

Sep 15, 2015

Excellent service as usual. I love my car and love the way Lithia Subaru takes care of it.

A Guevara

Sep 15, 2015

I have purchased many cars in my life. It was one of the easiest transactions I've done.I would return for another purchase and recommens to anyone

Maya

Sep 14, 2015

This is our 4th Subaru so far.. me and my husband started having LEGACY and a WRX then after 3 years we acquired a FORESTER (eyesight) and an STI . I have to say we're fully satisfied with the performance as well as its safety . Price wise compare to other Japanese car you have a good value for your money when it comes to purchasing a SUBARU . To top it all we are very much pleased the way the salesperson Tony handle us .He is very competent and knowledgable. It's not a matter of sales talk but the honesty he has that you would feel as a customer . The entire employee has a great teamwork that made us feel comfortable FINAlly I really would recommend SUBARU .. ( which I did to my sister already and she got herself an OUTBACK recently)

Joetta Fleak

Sep 13, 2015

My car was serviced promptly, and the young lady that took my service information was nice and well informed on what work was being done to my car.

Tami

Sep 12, 2015

This Subaru dealer was the second dealership I had visited that day. They were much more friendly than the other dealership.

Constance Thomas

Sep 11, 2015

As always, the service was done quickly as I had an appointment. The service rep was polite, efficient and friendly as were all involved. Thank you for the excellent care you offer my Legacy and myself.

Kathleen

Sep 11, 2015

We had the pleasure of working with Lynette whose professionalism and courtesy made this deal possible for us.

Lithia

Sep 11, 2015

Lithia sales personnel were no pressure, patient, and respectful. We had a vehicle in mind, but after test driving selected the Outback for its ride and amenities. Price negotiations were easy, and we felt we got a fair price. My only issue is the final paperwork - almost like buying a house!

Rita Meyer

Sep 11, 2015

It was quite a pleasant car buying experience. The salesman was knowledgeable, not aggressive.I was given a tour of the facility and shown where to bring my car when service was needed.

Jorge44

Sep 9, 2015

Chris was a great help when buying my 2016 Outback. He got me what I needed at the right price and I was happier then ever. They know what they are doing here.

Rodney

Sep 8, 2015

The best buying experiance I have ever had. Joel made it very easy and informitive

Jay

Sep 6, 2015

Customer service is friendly. However, it lacks customer attention, no technician talked to me to explain what was done to my car. Granted, all I needed was an oil change.Also, when I picked up my car I had to go fetch it from the parking lot myself. So, for customers who might need more attention this is not the place.

robert krase

Sep 6, 2015

my last subaru wagon lasted me 15 yrs...by mistake...kids kept taking cars. i used it for going skiing and never had to put chains on. it did dirt roads well and the new one has better clearance which is great. My old wagon was prefect. So in about 3 yrs. i'll know for sure if this 2015 is as good. but I have very high hopes and great expectations. I do like all the modernizations on the inside. robt.k.

C & M

Sep 5, 2015

The whole team stepped up to make this a great experience. They even went the extra mile to make the deal easy. Joel was great getting us through painlessly! Thanks!

Mary W

Aug 31, 2015

I purchased my car a year ago from Lithia Subaru and I have it service there. I would not hesitate to recommend either their sales or service department. Both are great.

Mel

Aug 27, 2015

Great car and easy buying experience! The anti-collision technology in the Outback works much better than my wife's much more expensive car. The infotainment is very to use. Highly recommended.

Bob Montano

Aug 23, 2015

Never had a any problems when I bring my car in for service, friendly people from the time I get there, till I leave.

Daniel

Aug 23, 2015

As always, excellent customer service and follow through.

Jan150

Aug 23, 2015

Several warning lights stayed on while the car was being driven, and there was also some engine hesitation or misfiring. The service staff tested the electrical harness and plugs, tested the cylinder with misfiring, found the problem plug, replaced that plug, test drove the car, and the problem was fixed. Not only that, it didn't cost me a penny because the spark plug in question was still under warranty.Excellent service!

dannymoua1994

Aug 22, 2015

No pressure, Was shown similar modals with different colors and packages. Financing was easy, was able to see options at the same time of $0, $2000, down and $5000 to what my monthly payment for each would be.

work

Aug 22, 2015

I was very impressed with Patricia's dedication to us as customers. Even after hours she made herself available to our questions and concerns. I am an extremely satisfied customer and I have and will continue to recommend Patricia and your dealership because of her professionalism.

apaulo1

Aug 21, 2015

Ask for Russell and your sure to get a great deal!!!

thezees

Aug 16, 2015

Purchasing our Subaru from Lithia Subaru of Fresno was a great experience. Everyone we came in contact with including our Sales Consultant, Todd Harper, Sales Manager, Grant Coleman, and Finance Officer, Jerry Stockdale, were helpful, courteous, and professional in every way. We were not pressured into purchasing our car, but instead, were given the opportunity to talk our purchase over on our own timeline and return to the dealership when our decision was made. We can honestly say that this was the best car buying experience we have ever had, and will definitely recommend Lithia to everyone looking to purchase a new or used vehicle.

Gerald004

Aug 9, 2015

Fantastic customer experience thanks to a knowledgable, professional and friendly service advisor! Came in for a recall repair which was taken care of in a timely manner. I have utter confidence in Lithia Subaru when it comes to any scheduled maintenance or repairs that need to get complete to my Subaru.

Steve

Aug 4, 2015

I got their early and they took the car right away. They worked quickly and correctly. Lounge could have used a TV but I had a crossword puzzle book and a novel with me so I was quite content. Everyone was polite and professional.

amh38

Aug 4, 2015

I would say that the dealership gave me Red Carpet treatment and are Truly Exceptional in the way they treat me. Christopher Nielsen helped me with getting my 2015 Subaru Forester and being very helpful in guiding me through the paperwork. Robert Kessler was very helpful in getting my extra key and AJ was very considerate and helpful in getting my bumper guard installed.

juan carlos borja

Aug 3, 2015

Overall experience was great. The person that helped me was thorough and explained the vehicle in its entirety.

jim

Aug 2, 2015

General Manager Frank Perez and Internet sales Manager Ed Monson in a very professional manner were able to get me into the vehicle of my choice, within my budget guidelines. Every one that I have had contact with at Lithia Subaru are very helpful. Jacob Hicks in service always takes the time to explain things in terms that are easy to understand. I strongly recommend this Dealership, regardless if you are just browsing or buying. This is my second Subaru both from this dealership. During my lifetime I have purchased 10 new vehicles and numerous used ones. So far Subaru has measured up to expectations.

Sandra

Jul 31, 2015

Car was taken in for oil change, tire rotation and a recall. All were completed in about 2 hours as promised. Rudy, the courtesy driver was very nice and also dependable at pick up/return to dealership time. I always add, I love my Subaru!

65sohc

Jul 31, 2015

We have bought five Subarus from this dealership, three of which are still in the family. Service has always been efficient, professional, and stress-free. The most recent repairs on my son's STi were extensive and the car is like new again.

James Jones

Jul 30, 2015

Thanks to Frank Perez and Ed Monson. Having been employed by Genera Motors in my younger years it was a pleasure to speak with General Manager Frank Perez. He knows the automobile business and understands what customers are interested in. Frank was very helpful in getting me into the vehicle that fit my budget guidelines. Ed Monson the Internet Sales Manager did an excellent job explaining all the new features and settings. This is my second Outback. However, many things are different from the previous one. Ed I remember you and car talk and I enjoyed the program very much. Friendly and courteous personnel is a large factor in making Lithia Subaru a number one Dealership.

Te Guy

Jul 26, 2015

I just popped in without an appointment and they took me right in!

Subaru Accident Survivor

Jul 24, 2015

The service was done quickly while I waited. I was treated with courtesy, The problem was explained to me and taken care of as needed.

Marci Sanders

Jul 23, 2015

Great experience! No wait time. Courteous staff. Very pleased, will highly recommend!

p0sie

Jul 23, 2015

"Customer Service" Blank because! Lithia policy has dropped in Customer Service by taking the person out of personal. Service Advisor/technicians 5 Stars. I cant give overall rating. Answer variable based on below.In for repair/diagnostic 2006 Subaru Impreza Sport. Service Advisor A+. Over 100,000 miles decided did timing belt (chain) replacement to save day in the Service Department for the 105,000. Request repair and complete vehicle inspection. I could not have asked for better service. As regular customer at Herwaldt, now Lithia Subaru for 15 yrs. I have been well taken care of from service to new car purchase.I had my car in 10:00 am Monday July 20th-with the diagnostic/additional service requested things were found that needed attention. Car was ready end of day Tuesday. I was more than happy to leave to accomplish problems that were found/repaired.I was unhappy with was a "first" for me with Subaru. No loan car available, understandable so was sent to Enterprise for a rental and paid for the rental car. Payment wasnt issue, even the Enterprise person was surprised asking several times if I were sure Lithia was not covering. Talk with Service Manager told me that Lithia doesnt cover rentals but gave impression that if loan car was available I would have had one. After comment by Enterprise then asking Service Advisor, Lithia does pay for customer rental if car under Warranty (not been my experience years past). Lithia, (different than Herwaldt) values their new customers, (warranties) above the long standing loyal Subaru customer that comes in at every scheduled maintenance year after year on regular basis. 15 years I have been coming to this dealership/service dept. I have never paid for rental car. Subaru, 2006 Impreza Sport Wagon was purchased through dealerships Sales Managers-always beyond helpful. Having kept a regular schedule of maintenance both this Subaru and previous Subaru Outback Legacy, I have spent many hours in the Service Department over past 15 years and always felt more than a just a customer more like a welcome friend. That went a long way towards loyalty. Service was excellent, Service Advisor did everything and beyond to make sure I was satisfied customer. My car was brought up to the best driving standard possible by repair/preventative. Sales Manager was friendly but did not offer same level of personal care that I have had over the past 15 years. Herwaldt was a smaller dealership and Lithia as Corporate explains why the personal touch is missing. A large corporate company misses small but important things. Business is business no importance of customer recognition.I miss the personal I was accustomed to. Rental cost was minimal/affordable. But considering over $2,000 spent (this visit) knowing continued regular/maintenance leaves is a letdown as a valued customer (not covering a car for the day). So, I have dropped a notch, am not the "very important person," am out of warranty-older Subaru (even though purchased/maintained 100% at this dealership).Receive excellent SERVICE, my goal was accomplished 100% satisfactory. If I went to a Lithia dealership/service department other location I would not expect personal care, they dont know me, and I dont know them. Lithia should rethink the value of all customers, especially those with history at location i.e. loyal, longstanding. Therein lies the problem. I have dropped a notch with Lithia, Fresno Customer Care....Lithia has dropped a notch with me Customer Service. Service work and Service Advisor score EXCELLENT.Now, do you want to know how I really feel? :-)

NikCapp

Jul 21, 2015

While choosing my car at Lithia Catarino made our experience relaxed and was very helpful. I felt a bit special when I got to test drive the car.

Subaru13

Jul 17, 2015

Sunday morning with the family, shopping turn into the best car buying experience I've ever had. When we got to Lithia Subaru I just wanted to test drive two cars the WRX manual and cvt I asked if Victor Bravo was in but he out on a delivery, so they call him to tell him he had a customer waiting, but while I was waiting I was asked if I need anything and Victor was on his way. Once Victor showed up we test drove two cars and I love both, so I asked where do i sign! While I was going over number Victor was called away to help another customer. And then I was handed over to another sale person named Todd Harper long story short I didn't mind working with two sale men and Todd jumped in not missing a stride, he handled the paper work got may car washed and filled up my gas tank but what was really cool was my trade was in Madera and he drove me back to Madera to pick it up. And on delivery of the car Todd went over all the features of the car and showed me the dealership and where to take my car for service when needed. At the end I got bro hugs and hand shakes from the rest of the staff. I will be coming back for my next car when to time comes.

CG

Jul 16, 2015

I had a pleasant experience purchasing a new 2015 Forrester from Lithia Subaru in Fresno. The salesman we worked with was Todd. He was friendly and competent. I felt like he listened to what we asked and gave us a fair deal. We were always treated respectfully. The finance person was likewise friendly and competent. He quickly solved problems when the office printer malfunctioned and got us done in a very efficient manner. All in all a pleasant car buying experience.

gailfstorm

Jul 16, 2015

Everything ran smoothly on my visitThe TV appeared to not be accessible on that dateThere were only a few customers in the service area

bigguy

Jul 15, 2015

A few things to improve on, I know she's new but. Product knowledge needs work, over promised a couple things after the sale then did not do them, we got it done,but don't say you'll do something over and over then not do it. Other than that she was very nice, glad we got her as a sales person.

Edwin0402

Jul 15, 2015

The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And my seat wasn't moved back or forward by the mechanic.

Elsa03

Jul 11, 2015

It was a simple process with friendly associates. I was able to take my time and enjoy choosing my new Subaru Outback. All of my questions were answered.

Susan

Jul 3, 2015

A routine oil change and tire rotation was performed. There were no concerns in that area. In addition to bringing my car in for that service, there were also two abnormal noises that needed to be looked into (one of which I had brought my car in for before, but the sound was never located). Upon the technicians first drive in my car, the noises were not heard. He proceeded to look over the car to see if he noticed any possible issues. None were observed. Upon the second drive in my car (I pleaded that the noises do exist, which this time I rode with him). Luckily, he acknowledged the first sound immediately. The second noise did not occur until after driving at least 15 minutes and on the highway. The technician then began analyzing what the noises could be prior to even arriving back at the service department. He was bothered that I had brought the car in before and the noise not originally fixed. He made sure that the issue would be resolved. The dealership provided a rental car to me and thankfully, they were able to determine and fix what caused both noises within a 24 hour period.

Cougar8

Jun 23, 2015

The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. The service was easy to use and very responsiveDealership service was acceptable. I had to call the dealership 3 times before getting a response. Each different service person I spoke with with very nice and courteous. The ability to get my vehicle in quickly with a determination with what was wrong and how long to fix it was very tedious. If it was not for my persistence I don't think my car would have been fixed that day. Once the car got in the garage it was fixed in a very short timeframe. I was expecting a little bit better service having purchased 3 new cars at this dealership over the last6-7 years.

Clyde Scott

Jun 22, 2015

Best dealer I have worked with during the past 30 + years living and driving in CA. and the western states. I have owned five new vehicles in that period of time and generally by new every six years.So far the Subaru seems to be the best car I have owned and Lithia Subaru has been the best dealership I have dealt with.

DDub45

Jun 19, 2015

Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department experience. That makes them two for two.

Robert Boro

Jun 16, 2015

I needed a new rubber pad for my clutch pedal and my oil light went on Saturday morning.So I stopped into the service department. They were prompt, very friendly and helpful, checked on the warranty, replaced the rubber pad and topped off the oil while I read the paper and had coffee inside. Extremely accommodating, professional and efficient. I was not charged for any of the work and every time I go there for service I am so impressed and happy.

Tish

Jun 15, 2015

I just had my first lube and oil change and could not be happier with my treatment. It was a quick job and I was able to enjoy and on-site latte in the break room while I waited.

Donna Lee Brady

Jun 14, 2015

I could not be happier with the purchase of my 2015 Subaru Forester. Mr. Monson was very helpful and knowledgeable about the automobile I was interest in purchasing. He explained so I could understand what I need to know. He made the purchase very easy to understand and It went very smoothly. I am extremely satisfied with my new car.

Anonymous

Jun 13, 2015

Great work. I appreciate the thoroughness of the work and them providing me with options for items needing service along with estimates.

thebuffaloscout

Jun 12, 2015

Lithia Subaru of Fresno has done it again. I scheduled an appointment to have the 1175 mile maintenance service done on my wife's 2014 Outback using their efficient online computer system. I arrived a little early and was greeted promptly and courteously. I cannot believe the efficiency of the people and the dealership at Lithia Subaru. The work was completed in a timely and professional manner and I was out the door and on my way. Thank you, Lithia Subaru, and a "special thank you" to Ed Monson, who sold us the Outback and also convinced us that we would be happy not only with the car but also the service provided by all the personnel/service departments at the Lithia Subaru Dealership.

taurusanaya

Jun 12, 2015

Friendly staff very helpful with my needs and expectations. The customer service was excellent and I was completely satisfied with all the services without any pressure.

nolissti2015

Jun 6, 2015

It's an excellent experience dealing with the staff, truly patient, friendly and accommodating. My husband is a car enthusiast and he knows what to look for when it comes to car (price- wise to performance) I'm really impressed the way our detailed inquiries was handled in a very competent manner .That lead my husband to decide and purchased an STI 2015. Its not the sales talk that counts its their sincerity, & honest opinion On top of that an A+ for the excellent performance, safety features and competitive price of Subaru that exceed our expectation.

bobos mom

Jun 5, 2015

2. No pressure 3. Friendly staff4. Great product5.Great deal6. Sarah was wonderful7. Sarah was wonderful8. John we liked very much#1 Great product for a fair price, we are happy with the company and the staff who made it happen.

Marinee

Jun 3, 2015

I had a very good experience here. Mason was our sale consultant and he was very friendly. Did not pressure us at all. He tried his best to help and satisfy us by buying the car that will workout the way how we want it to be. He did it and we walk out with our new car! Great place here to look for a new or used car! Thanks Mason and lithia subaru of fresno!

Irina, The Subi Owner

May 28, 2015

The service was good and on time. I did not have any problem with scheduling an appointment.

BMS

May 27, 2015

Excellent fast repair and customer service. Good waiting area with free coffee and donuts and very comfortable waiting area.

DollieMae

May 26, 2015

The sales person Joel was very nice, no pressure, very informative. I do not like the experience of purchasing a new car. Originally came to the dealer to view the new Imprenza because I was interested in a used one. But after seeing the new Imprenza and feeling comfortable with Joel - decided to purchase the new one.Joel was the nicest car salesman I have met.

Tad

May 25, 2015

I have owned several Subaru autos and have always gotten very good service from this Fresno dealership. Service and purchasing events are always very good./

Michelle Le Strange

May 24, 2015

Lithia Subaru employees are always very pleasant and friendly. Everyone seems to really like their job! I am always very satisfied with the service and my visit to this particular dealership!Thanks!

Candy O'Donel-Browne

May 23, 2015

Ed Monson did a quick, thorough job. I live far away and was able to buy the car on the Internet, which worked out best for me. He sent me videos of whatever I asked. When I went to pick it up, it was ready to go. I have a 9 year old Forester that I passed on to my son, and they replaced a tail light on it while we were there to pick the new car up.

samsamwu

May 22, 2015

I enjoyed all interactions during the purchase process. Our sale person is wonderful, no pressure during the process, very enjoyable. The follow-up service/phone call after the sale is also excellent.

Jim Nicholas

May 14, 2015

Lithia Subaru of Fresno was very responsive and professional. Ed Monson, the representative that we dealt with was very open and transparent with the information during the buying process. I would highly recommend looking at Lithia for your automotive needs.

Ed Phillips

May 13, 2015

Very easy to deal with. Sales staff was knew the product and were very staight forward. Only negative was they tried to sell a service contract for service that turned out to be partially included in the sale. First two years of service.

The Professor

May 13, 2015

Though the entire staff was quite pleasant, the major credit for such an enjoyable car-buying experience is due the Sarah Neely, my sales consultant. Her charming and fun personality created a no-pressure, enjoyable atmosphere combined with her high-level of expertise in knowing the product. She is the BEST!

millerm54

May 3, 2015

I purchased a new Subaru outback at the end of April 2015. I had the pleasure of doing it all online. It was a great experience and pleasure working with Ed Monson. He knows his cars and how to treat consumers looking to purchase vehicles. Ed is also a man of his word. If he says something it's the truth. If he doesn't know something, he will find out and get back to you.This was one of the best experiences that I've had purchasing a vehicle! I also had a chance to speak with Frank Perez general manager. Frank seems to be a very qualified and sincere manager, to help you with anything that may be needed. It was a pleasure to speak with him.I love this car! So far this is the best car I have ever purchased. Now in my 60s this car handles, out performs all other cars that I have owned..

Loyal Subaru Owner

May 1, 2015

I'm glad we received a reminder that my Outback was due for service. We also appreciate the shuttle van and the clean, comfortable waiting area. Overall, our experience with the service center was very good. I would highly recommend this dealership for any required service.

James Witherow

Apr 29, 2015

Excellent overall service! The rest of these characters are being submitted because you're imposing upon me and my time to submit a sufficient number of characters for review. So here I am entering some more characters and I hope that there are enough characters for you to review. Just to be sure I hope again that there are enough characters for this review

Tunerator

Apr 28, 2015

These guys have taken good care of our Subaru Forester for over twelve years now, keeping track of routine service requirements and making prudent, realistic, and very helpful recommendations for occasional repairs as needed. The result is a car that rides and drives as well now as it did when it was brand new, a winning combination of an excellent vehicle with careful and attentive repair and maintenance. Thanks, guys!

gary1ban

Apr 28, 2015

I will come back. service reminders are always great. I really enjoy having access to coffee and Wi-Fi. I do feel taking care of when I am there.

Lee

Apr 28, 2015

Service took just a little longer than I expected, but was within good time. Waiting area is VERY nice with coffee, donuts and magazines. People were very friendly and helpful. Explanation of additional work was very good and they allowed me to make up my own mind as to whether I wanted the additional work completed.

Mrs Linda Turner

Apr 16, 2015

My husband & I purchased an additional services contract in case of additional repairs when we purchased our 2013 Outback. I took my car in for an automatic scheduled service and was notified that one of my tires had a nail which could not be repaired. My Serviceman Norman informed me that due to my low tread use the new tire replacement was covered under our service contract. I was pleased with the good service and careful attention that was given for my regular inspection. I'm confident in my vehicle due to the quality of my Subaru and the continued care from their service department.

michael7119

Apr 15, 2015

Lynette Carson was my sales person. walk me throught all aspect of the car and help me with making the deal. she has keep in touch with me before the sale and after. ready to answer everything i need to know. thankyou lynette.

Bruce B

Apr 14, 2015

very satisfied, dealer continues to keep in touch and be available (lease)

Craig

Apr 14, 2015

Excellent service since buying my Subaru Forester. Thanks.

cindy farnsworth

Apr 9, 2015

My car was repaired on time. I was not happy that the driver who took the customers to work or home who had been with the company for over 20 years had been let go. It was a bad decision on Lithia's part.

subaruoneforJu

Apr 9, 2015

I was satisfied with the service.The service was done in a timely manner.The waiting area was clean and comfortable.I will come again in 6 months.

Ken S.

Apr 6, 2015

Our 2015 Cross Trek is the fourth Subaru we have gotten from this dealership. The entire process, from initial browsing to final signing has always been hassle free. No pressure, no gimmicks, great deals. And, of course, great cars that keep getting better. Our original 2005 Forester XT still looks and runs great. My son's 2015 Sti is his dream car. Overall I am very satisfied.

Wah

Apr 2, 2015

Sales experience excellent with Travis. Person completing paperwork was rude and obviously missed the course on customer service. To the extent almost lost them a sale!

Wayne

Apr 2, 2015

As we walked onto the Lithia Subaru lot we met Patricia Jimenez. That introduction developed into a relationship of trust over the coming days and eventually led to our purchase a new Subaru Forester. Rather than drag this out with repetitive words of praise, let me sum up by saying that thanks to Patricia our experience was nothing but superb. My wife and I highly recommend her to anyone interested in purchasing from Lithia Subaru. Her concern for us both before and after the sale have been exemplary.

LouCarb1

Apr 1, 2015

Experience started out terrible! (Travis Brown knows salesperson that was to aggressive, pushy and arrogant. We were leaving until Travis showed up with a more realistic attitude. His genuine and honest approach is what made us stay and work out a deal with him. He should really be credited and recognized for the sale because of his approach and attitude.

Mtn.Muse

Apr 1, 2015

I walked into the dealership with high hopes of purchasing my 1st Subaru and was kindly introduced to Catarino. He made my experience exceptional and I was so elated to drive away in my new Subaru that day! Could not have asked for a smoother transaction.

Janet33

Mar 29, 2015

They changed the oil and rotated the tires. They were fast and friendly. I thought they might wash it but I hadn't asked them to do that so I am not complaining.

jj

Mar 23, 2015

Staff was friendly and helpful. The work done on my car was done well and as promised. The final deliver of my vehicle needs more attention. I had to go find my car in the parking lot. No one went over with me the work done on my car.

Clyde Scott

Mar 22, 2015

Good place to do business, and keep your in good shape. Reminds me of dealerships of the past where customers come first.

1sogarcia

Mar 19, 2015

I knew I wanted a Subaru and I knew which car I wanted. I enjoyed the knowledge and friendliness of Chris as my salesman. He made the process extremely painless. I truly enjoy the car.

Nicole Stornetta

Mar 15, 2015

Sales staff and everyone else was very friendly..There wasn't the pressure to buy. Very knowledgeable sales person also.

lonnie wagoner

Mar 13, 2015

Bought a new Subaru in 2014 and have been delighted with the performance of the vehicle as well as the service provided by Lithia. The free oil changes are great.

Linda

Mar 12, 2015

Easy to get appointment... Thorough service... Good communication throughout.

csalonit

Mar 4, 2015

Andrew answered all my questions. Antonio helped me with adjusting the bass on my audio system. Everyone is always helpful and knowledgable. Nice waiting area.

Lloyd Hendrickson

Mar 3, 2015

Went to this dealer to buy a Subaru so selling the car to me was easy. A price for the car was agreed on, I signed the papers I took the car home. I 'am happy, my wife is happy, were all happy. The salesman was friendly, had good informative info, made the buying process fun. If you are looking for a Subaru this would be the place to go.

Cathy Maurer

Feb 23, 2015

I called and made a service appoointment for 2 in the afternoon, but upon my arrival, I was told the service would take up to 2 hours. Being from Kingsburg, errands in Fresno are very time consuming for me.The appt, only took 1 hour instead of the 2 which was very appreciated Being that it was a holiday and I had several errands to do while I was in town, I had little time left, ..... so I thought! The service was excellent!thank youcathy

Jeannie Coe

Feb 17, 2015

The service was very quick! The extra perk of dropping me off at work and picking me up again was much appreciated. The driver is very friendly and has a great memory!

Dixie Van Horst

Feb 15, 2015

Excellent as always; good service, good and honest people and a great Latte' machine!

Phil Eisner

Feb 14, 2015

My wife's 2014 Subaru Outback recently approached the 7500 mile mark on the odometer and I scheduled the service appointment at Lithia Subaru of Fresno online through the internet. Upon arrival I was greeted immediately and the vehicle was taken in and the work was started and completed in a timely and professional manner. I was extremely impressed with all the service personnel, and especially with my service writer, Norm. All the people were both competent in their area of expertize and very personable and friendly. I cannot put into words the gratitude I feel towards Lithia Subaru for making the service appointment so enjoyable. Thanks again to everyone.

Mike Airey

Feb 12, 2015

Just happend to be driving by when I looked at my odomiter. Pulled [ with no appointment] to see if I could get it changed. 20 min. later pulled out oil changed I'm a happy boy. Love this place.

C. Maldonado

Feb 6, 2015

Tony was awesome! He made everything very easy when I needed to get into my dream car fast.

Gary Shipp

Feb 5, 2015

This is our 3rd suby outback other than the shoddy head gaskets on the 98 , they have been stellar and the 2008 helped to save Christina's life. Got into a head on accident and walked away with just aches and pains. Look forward to having this one for 10 years or more.

Jack B. retired

Feb 5, 2015

Internet sales manager "Ed" knows his products exceptionally well and worked with me to get the best price for me. Very happy with his attitude and service. A few friends have also spoken highly of this manager. Definitely recommend you ask for "Ed".

Daniel Rodriguez

Jan 30, 2015

The service was completed very quickly. The staff was very welcoming and professional. Highly recommended!

Mr Shaw

Jan 29, 2015

this was the easiest car buying experience I ever had. my salesman was chris nielsen. we agreed on a price over the Internet. he never put any pressure on me. I came to the dealership and bought the car. I was turned over to Frank Perez and he explained what options I could purchase. he never put any pressure on me either. he left it up to me if I wanted any or if I didn't want any. I would highly recommend this dealership. they were very professional and at no time put any pressure on me. I always felt like I was in charge.

Tim Javins

Jan 26, 2015

Came in seeing the car online. I told Sara what I wanted to test drive and that I don't buy a car on the spot. We went for a test drive. I liked it. Told her I may be back in a few hours.There was no stress involved. She gave me her card.I came back later, bought the car. Since I was alone. They offered to drive my new car to my house so I did not have to leave the car behind.

Allison

Jan 26, 2015

This is our second Subaru from Lithia Fresno and our experience was similar both times. We felt welcome to look, ask questions, take test drives to determine which Subaru was best for this time - and being able to do so made all the difference. Then Ed Monson helped us determine our priorities without pressure and found a great deal for us on a pre-owned Forrester. We didn't come prepared to buy that day and everyone was great about giving us time to put the details together. Ed made sure we know how the car worked AFTER it was a sale - not just to get one. Go see Ed. He knows these cars!

Mike Griffin

Jan 24, 2015

Vic was awesome. I was extremely happy with Vic's knowledge of the make and model. Vic was extremely courteous of my time and paid attention to all the small details.

Inkdot23

Jan 24, 2015

We had an excellent expierence at lithia Subaru of Fresno. Victor showed us several vehicles and was very knowlegable. With his help we were able to pick out a vehicle that suited our needs. Thank you!

Walt

Jan 23, 2015

I first contacted Lithia because I was aware on-line that they had the exact car I wanted. I e-mailed Chris Nielson and he started negotiations on-line. They were all completed on-line, and I had to merely come up and sign paperwork. No more negotiations, just a lot of time spent by Chris going over the car. He's a great guy and has already followed up by phone to make sure I didn't have any more questions.

Sam

Jan 22, 2015

Was received when I came in. Service took about an hour for an oil change.The facility was inviting. Good coffee machine and donuts.Courteous, professional and friendly.

Mr S

Jan 22, 2015

I highly recommend Lithia Subaru. I bought a new 2015 Legacy last week. No pressure was ever applied to me and I felt like I was in charge from the beginning to end. Chris Nielsen was my salesman. He was very friendly and helpful. He explained how all the features work on the car. We had reached an agreement on the price of the car over the internet--I was very happy with the price. I was turned over to Frank Perez so he could show me options I could purchase (extended warranty, oil changes, etc). I thought "here comes the pressure". But no! Frank showed me a list of options and asked if any appealed to me but that I did not have to buy any of them. I chose a couple of them and things moved fast. Walking around the showroom, I saw how other salesmen talked to customers. Everyone was so friendly and no pressure was applied. Lots of dealerships say they offer a "no pressure" approach, but most don't really mean it. Lithia Subaru does mean it.

Georges

Jan 20, 2015

Chris Nielson was one of the best salespersons I have come across. He is knowledgeable and is low key and was very helpful. Thankyou!

AJ

Jan 20, 2015

Everything except the final sales pitch for GAP, Oil Change, and Extended warranty went well. Sarah was awesome. We were qualified for the 0.9% financing quickly. Had some wait time and then in to the finance manager to sign paperwork .......and a sales pitch for GAP insurance, Oil Change, and Extended warranty. Finance guy was friendly and efficient...I just didn't see the additional items coming until we were sitting down in his office. Should have stepped out of office and talked things over with the wife but we had been at dealership abit and feeling tired. Felt somewhat pressured. Finance guy just doing his job and I get that. Regret now about getting the Oil changes and the extended warranty. My bad. Overall, my experience with Lithia was good and will recommend to others.

spetlews

Jan 15, 2015

Service was quick and friendly. Maybe a bit pricey for just an oil change and air filter change. Love my Subarus and the dealership has been very helpful.

xtrekker

Jan 9, 2015

This dog friendly service dept wins my business. They're busy and even having an appointment doesn't save you from a wait. But you can bring a dog into their waiting area which is pretty cool. Everyone is friendly & helpful and I really trust their work. Keep in mind that when your car is finished and you have your paperwork for the cashier, you aren't necessary finished waiting. ..

Shazzy

Jan 2, 2015

First time back since buying the new Forester. Service rep was friendly and didn't rush me in and out. A pleasant experience I hope continues. After all, fair , friendly service is what countsmost with me.

JW

Jan 1, 2015

I emailed a salesman an offer on a car. He did not respond. He probably thought my offer was to low and I wasn't serious. Why do you have an internet dept if you are not willing to negotiate over the internet??

C. A. Maul

Dec 29, 2014

Great! The only complaint I have is that I am a very busy woman and hate the fact that every time I buy something or need a service, I am bothered by these blankety-blanked surveys.

John P.

Dec 28, 2014

Excellent car, safety and look of car made purchase easy.

Bill Keener

Dec 24, 2014

Although I think the Thule-made (I think...possibly Yakima) carrier for Subaru was a lesser product than they sell under their own name, just because of the connectors that are more permanent on the Subaru than adjustable on Thule or Yakima cross bars of the exact shape of the Subaru's, the staff installing the carrier was incredibly attentive, professional, and friendly. From Fernando, the parts guru to Frank, the General Manager, Mike, the service writer, and (I think it was) Peter, the technician they all were accommodating. Frank, Mike and Peter worked diligently to make the "universal fit" attractive. They certainly would not let us go out of the dealership with a shoddy structural connection. They were. to a man, exceedingly professional and exacting. Frank even suggested a different type of cross bars which he is ordering to see if the "universal fit" package of this extended top case would be better for us. Fact is, it won't matter. The modern top cases have latches that work better for ease of "on and off" and esthetic appeal than the ones supplied by the accessory suppliers to Subaru. But that is in no way reflective of the quality of service at this dealership.

William Evans

Dec 24, 2014

Just an oil change and a key replacement. Very prompt and courteous.

Bunchan

Dec 20, 2014

After many months of researching different vehicles to buy, I decided to purchase a Subaru from Lithia Subaru in Fresno, CA. On their website it has the option of applying for a loan, but I found it kind of redundant because when I got there they had to run my credit again. What I thought would speed up the process didn't. After filling out the application, I did receive a call and email from a member of the dealership with a pre-approval for a vehicle. They didn't mention how much I was reap proved for, but that didn't matter too much to me. This was the only downside to the experience I had there. I was greeted by the staff promptly and soon we were test driving cars. The sales person was very knowledgeable and answered all my questions. Since I had already done my research on the vehicles that I was interested in, it wasn't hard for me to choose what I wanted. The paperwork was as expected, negotiating loans with banks, adding various things to the loan, etc. I knew it would take some time to go over everything. After all the paperwork was all done, they washed the car I had chosen and gave me a full tank of gas. The sales person, Tony, also went over some of the car's features with me before I left. He made sure I understood how the vehicle worked before I left the lot. Overall great experience here.

Valhallax

Dec 20, 2014

Everything went very smooth. I was able to get a car I was very happy with at a price I was happy with. Just wish I had came here on previous car buys.

Susan

Dec 15, 2014

Work was done as I asked. It was quick. Pricing was fair.

Daniel Dougherty

Dec 11, 2014

The showroom was comfortable. The salesman demonstrated the merchandise in a way that I could understand. He offered a follow up visit after the purchase to help me with all the bells and whistles. The price was within the competition. I feel that I got a good deal, and have already recommended this dealership to a friend who is in the same market as me.

Dixie A. Van Horst

Dec 11, 2014

Absolute top of the line dealership especially the General Manager, Frank Perez, and Ed Monson the on-line Rep. I have had my old Subaru serviced here for the last 7 years and have always been happy with all in the Service Department. I just purchased a 2015 Subaru Outback PZEV from them as they are the most fair and honest people that I have ever dealt with. And they never seem to tire of my many questions and don't treat me like a stupid, old lady!!I have recommended a friend here and she also purchased a new 2015 Subaru Outback.

Todd Madison

Dec 7, 2014

This is my first Subaru and my first dealing with Lithia, but is far from the first time buying a new car. I was very pleased with the low-key, let's drive it and talk, make us an offer and see what we can do attitude ... and the no hassle deal we agreed to. A little over a thousand miles on the new Crosstrek, and so far ... absolutely love it.

Tamara Pennington

Dec 6, 2014

Thank you to Ed Monson for a stress free buying experience.

hoffmansoccer5

Dec 6, 2014

We normally purchase our cars from the same dealer, but we were unable to find what we were looking for. We had found a Jeep at this Fresno Subaru dealership. After speaking to the sales man John several times we informed him on Thursday evening 12/4 that we would be making the 2 hour drive first thing in the morning and that we already had cash for our purchase. Friday morning as we left our home town we called to let him know we were on our way. We spoke to two people that morniong and they let us know John was not in yet but he had let them know we were coming and we were even told that John had taken the car for a drive Thursday evening to make sure it was good to go. We drove two hours and as we were getting off the freeway John called and told us they just sold the jeep. Really??? since we were already there we went to the dealership anyway. John never showed his face. We did speak to the manager of sales and his responce was, "well did you go look in the jeep, the inside is not in great shape anyway." We knew the shape of the vehicle and it was perfect for our daughter. Thursday night we even offered to give our credit card to hold the jeep and John said, "no Worries", it will be here for you when you get here. My husband and I both took the day off work, put into actiohn a plan with my daughters teachers to surprise her, had cash in hand, drove 2 hours because we were told the car would be there and ready for us when we arrived.. WAY TO GO! Awesome Customer service!! NOT!!! Do not trust this dealership or there sales people..

Steven Ham

Dec 6, 2014

Lithia was busy but we never felt abandoned while sales people helped others. Chris was very informative and helpful. We are having fun with all the "bells and whistles" the car has on it. We took it 150 miles for Thanksgiving and it was a godsend in some foggy patches. The features on the car helped navigate those foggy areas where we felt safer than ever before in similar situations.

Kathleen Ray

Dec 3, 2014

I had a very positive experience with the Fresno Lithia dealership. They were honest and treated my purchase with wonderful Customer Service. I send a shout out to John Sanchez for all his assistance.I began the process of buying my Outback from a local Subaru dealership that disappointed me in every way possible. I am thankful that I was able to complete my purchase with Fresno Lithia!

Lorraine Vargas

Dec 3, 2014

I have had a wonderful purchasing experience at Lithia Subaru of Fresno. I was very impressed by Catarano Macareno and how he took great pleasure in educating me about the safety features of the Subaru Outback 2015. I test drove the Forrester once and the Outback twice. I still talk about the experience with my friends and family. Since, the vehicle I wanted with the features I wanted was not on the lot, Cat wanted to make sure I received the vehicle I really wanted. So, I basically ended up ordering my features. In this endeavor, I worked with Chris Nielsen and he was wonderful at explaining the features and the buying process. Waiting for the arrival of my Outback took patience. Once I got the word it was in, I set up an appointment with Chris to review and sign.The financing was easy. Chris took his time to review all of the features and assist with the setup of many features; from seat positioning to navigation set up. In a short week, I have been to Yosemite and the Central Calif Coast. It hugged the road very well and I felt it was solid and I was well protected. Getting 27/31 mpg. I love my Subie and looking forward to many more excursions.

Jim McKinney

Nov 26, 2014

Although I purchased my Subaru from Lithia, I have not used their Service Facility. I was heading out of town for work last week; I started my car and the dash lit up with warning lights. I had had a tune-up done at a non-Subaru shop the day before and something was wrong. Instead of returning to the shop that had done the work, I drove to Lithia. After telling my story to the Service Representative Michael, he contacted the other shop to find out what parts they had used. He and the Lithia technician soon discovered they had installed the wrong sparkplugs. They identified the problem and had it fixed that afternoon. Michael was a total professional; from the time I walked into his office, until he escorted me to the cashier to conclude our business. Absolutely first rate!Thanks!

Sandra

Nov 24, 2014

The sales person that ordered my 2015 Legacy Limited was absolutely incredible to work with, which is why I gave the overall rating and customer service a 5 star. I did not care for the finance guy and will leave off that person's name.

M Mercer

Nov 23, 2014

Great staff!! They got me in and out faster than I could walk across the street and get some tacos! Love, love, love the new service manager!! Thanks Fresno Subaru...I'll be back!!

drm

Nov 16, 2014

Have been completely satisfied with this service department. Dealership changed ownership after we purchased our vehicle but excellent service continued.

Keith in Fresno

Nov 13, 2014

Love the ability to schedule appointments online. Service was waiting for me and took good care of me and my car. After servicing my car, Jacbo sat down with me and went over everything they did. Very friendly and professional staff. I saw inside the service department area. Service bay areas were very neat and clean. Gives great confidence that they really care about you and your car.

Randy

Nov 10, 2014

Wife brought car in for normal oil change and waited in waiting room. She was very impressed withall.

Joan Estrada

Nov 7, 2014

Courteous service and I especially appreciated the shuttle service.

Juan Arambula

Nov 2, 2014

Thanks. I left on a long road trip confident the work was done right.

ppool_330

Oct 30, 2014

This is the first time I ordered a car (2005 Subaru Outback) with everything I wanted in it. Frank and Russell made the ordering process easy and the car came in on time. Ed Monson taught me all the features when I took delivery and stayed late to make sure everything was done before I drove it home. I love this car. It does everything they said it would do. Everyone at the dealership have been friendly and helpful. I will recommend Lithia Subaru to everyone.

Lisa Thomas

Oct 29, 2014

Would have given a higher rating but technician forgot to reset the reminders in the car and had to come back to the Dealer to have them reset the reminders for the next service.

Connie Pearson

Oct 23, 2014

Service drive personal were all very friendly and took care of us immediately on arrival and checkout.

Taryn tonozzi

Oct 12, 2014

Ed was great! I was debating between a Impreza or cross trek and the first day I was in there the deal didn't go through because I didn't have money to put down.. Thought about it for 2 days and was back buying the car. Ed was patient because I needed my grandma to come down and cosign for me. I also couldn't pick between a black or white cross trek. Sal the man we signed paperwork with was also great! Ed touched base with me the day after asking how my car was. He also set up a detail for me to get some scratches buffed out! Very impressed. Good customer service!

Ralph Lockwood

Oct 11, 2014

I was very satisfied with the process.This review statement is redundant.Look above!!!

Chris Glaves

Oct 8, 2014

Everything has been professional and competent from the original purchasing of the car to the repairs over the years. Last Saturday I had a large service job done while I waited. The service rep (Anthony) was friendly and informative. He informed me of progress and advised on additional repairs. The work was completed as promised.

brucengail

Oct 7, 2014

I had an appointment with Ed, but Mason Monson took over. What a great young man, very knowledgeable about cars in general. LOVE my surbaru!

Badcoach88

Sep 30, 2014

I drove all the way from South San Francisco to purchase my car. The whole transaction was conducted on the phone and everyone involved was courteous and friendly!

nflavin

Sep 29, 2014

This was hands down the best car buying experience we could have hoped for! Mason Monson was our sales consultant. We were coming from out of state specifically to buy the Subaru Crosstrek with a manual transmission which was not available in the state we live in. After a few phone calls back and forth, the deal was made over the phone very quickly. He even sent pictures of the car to my phone! Mason came to get me and my family at the airport and was very attentive to our questions and knowledgeable about the car. Not only did we get a great deal on the car, we also got great financing through them too. The whole process went very smoothly and we couldn't be happier with the Subaru crosstrek. If you are thinking of buying a Subaru, go see Mason! He loves cars and you can tell he wants you to love the car you buy as well.

keener

Sep 25, 2014

I've bought many new cars over the years. This was the best ever experience. We are not "babes in the woods"...we know everyone involved is there for the cash. And to squeeze the buyer to the limits, when possible. No value judgement intended. It's the business. But this just *seemed* like a pleasure. We came in not intending to buy. And, we never fell in love with the car before the deal was made. So, it was going to be harder to screw us. But, Tony made the process smooth. If we got boned, it didn't hurt. I'd buy a car from him again in a minute. And will. The overall process at the dealership seemed comfortable and streamlined. We'll see about the after-sale service as time goes by. Thanks, Tony.

Chriss Moore

Sep 10, 2014

I am so thrilled with the service and attention I receive from your service department.. they always answer my questions and make sure I understand.

kay.simpson.1257

Sep 10, 2014

Russell was a wonderful sales person. He was so very patient in explaining all the different models and features. He really listened to what we wanted. We could not be happier with our Subaru Outback. We have taken "Subie" on her first outing in the mountains and she handled great! This dealership rocks, no heavy sales pressure, just great service!

Susan

Sep 8, 2014

I recently purchased a 2015 Subaru Legacy, the second Subaru that I have purchased from this dealership. Both my experiences were pleasant as there was no pressure to buy, and the salesmen were able to answer any questions. I highly recommend this place for both purchases and service needs.

Janet33

Sep 8, 2014

We love our new Forester. Chris gave us great attention and answered all our questions.We think we will be very happy driving this Subaru.

Carl.s

Sep 5, 2014

I got a good deal on a good solid safe carSubaru Legacy and my son drove it and when it was time for him to get a car he test drove many of the others and decided to get 2015 Subaru Legacy so now there's two in the family .

sbliatout

Sep 3, 2014

Scheduled a time and date and wasn't able to make it. Service worker called and kindly rescheduled. Friendly staff while I was there with complimentary donuts and coffee!

Michelle

Sep 2, 2014

Actually enjoyable because there was no pressure. John was very pleasant and helpful.

Alberto

Aug 27, 2014

Antonio was very helpful and knowledgeable I spoke with many sales consultants and Antonio was by far the best sales consultant I met during my search for my new car I love my new outback keep up the great work in employing sales consultants like Antonio

Olin

Aug 27, 2014

Just got the usual friendly service. Nothing new.

glen goodsoozian

Aug 26, 2014

recall work to be done / parts on order

EJ Prohoroff

Aug 25, 2014

This was our second Subaru purchase in 3 years. Just came in to look at the different models and ended up purchasing a new one that evening. Very happy with the 2015 Legacy that we purchased.

Beth

Aug 22, 2014

I brought my car in for it's second oil change and general service. It was fast and my wait time was comfortable and enjoyable. I drvie nearly 1.5 hours to get to Fresno from where I live, but they make the visit enjoyable at Lithia Subaru!

Rich P

Aug 22, 2014

I'm never disappointed when I come here, the service advisors are always friendly and concerned about my needs, service/repairs are performed in a timely fashion.

D. Doyle

Aug 20, 2014

I received excellent service. Everyone was pleasant and explained all the repairs and complete cost. As an 84 year old woman, I really appreciated the courtesy of the service dept.

Dustin Ginter

Aug 20, 2014

Very Nice People and good work.

Nancy P. Kelly

Aug 14, 2014

I was fully satisfied with the quality and efficiency of the service.

kevin.orourke.332

Aug 11, 2014

I started looking for a new Subaru Outback in Bakersfield, where I live and was unsatisfied by the local dealership so I checked out Lithia Subaru online and inquired about a couple of Outbacks they had listed. I received a reply from Chris Nielsen within the hour. The next day I called and we discussed what I was interested in and Chris invited me to drive up to Fresno. I drove up that evening in a Toyota Highlander and drove home happy in a 2015 Outback.

Dick V

Aug 9, 2014

Very good experience buying a car for a change. Chris N was a pleasure to deal with. He was very patient with my wife as we test drove 2015 Outback and 2015 Forester. Chris was very thorough in explaining the features of each car.We chose Forester as it was more nimble and quick and lower price fit our price range. Chris was the only salesperson we dealt with. Our previous experience buying a car was having to deal with 4 or 5 high pressure salespeople at other dealers. Chris came up with a very good price without all the game playing. Finance guy was a very pleasant fellow and very easy to deal with also.

JC559

Jul 26, 2014

Lithia Subaru is a decent dealership. Mason & Sarah are awesome people. They'll go out of their way to help you out when purchasing your vehicle. However, they let me drive off the lot with only a half tank of gas. I shouldn't have to ask for what is listed on the sticker. The parts center is a good place to buy quality parts for your vehicle. Greg is really helpful & pretty cool down to earth guy that doesn't try to sell you the dealership. The customer lounge is clean & cool. I brought a laptop thinking my impreza would be in the shop for a couple hours & before I knew it Norm had me out of there by 8:30 am, when my service appointment was scheduled for 7:30 am. All in all lithia Subaru is a B+ dealership selling A+ quality vehicles. I love my Impreza & I always will remember the day I bought thanks to my family & the fine people I was fortunate enough to meet & deal with. Highly recommend Subaru!!

tyett

Jul 25, 2014

I only have 3000 miles on my new Impreza Sport Wagon and I've already had three tires replaced due to road hazards (nails and tree branches). I purchased my new care from Capital Subaru in San Jose but live closer to Fresno. Even though these dealerships are independent franchises Lithia went out of their way to support my needs. No hassle, great service and they even had their duty driver drop my wife and I off at Costco and picked us up when they were done. They replaced two tires and did my first oil change and it didn't cost me a dime. Best price ever...!!! I"ve used the service department twice now and am very pleased with Lithia. They have my business from now on for sure.

Carlene

Jul 20, 2014

I wasn't planning on purchasing a vehicle for at least another year. However, I was in an accident in late June and my car was totaled. I was going to go with the same vehicle (Ford Escape) as I had been extremely pleased with it for over 10 years. However, since I had heard from friends that they loved their Subaru vehicles, I decided to give them a chance. Antonio Elenes at Lithia Subaru was fantastic. I had done my own research on the Subaru Foresters & I had a ton of questions. Antonio patiently explained everything on the Forester from the engine to the rear bumper. He was very thorough. The purchasing part of the process wasn't stressful at all. I highly recommend Antonio and the entire group at Lithia Subaru. I also highly recommend the Forester. The AWD and safety features are exactly what I was looking for. Not only do I feel safe, but it's a very comfortable ride. Not as noisy as my Escape. Very happy with my purchase.

Phillip

Jul 1, 2014

My wife and I decided that she needed a new car and since I knew I was going to be the one to make the initial move I asked her if she knew what kind of vehicle she was interested in. I immediately suggested the Toyota Camry, as I knew these were reliable and fuel efficient. My wife went to to he Consumer Reports Book and decided she wanted a SUV and presented me with a few options. I chose the Subaru Outback because of the ratings and also because we know several people who already owned them and were happy with them. This led us to Lithia Subaru and Ed Monson. I made the initial phone call to Ed and explained the situation and he was wonderful from the start. He explained the difference in the various models to us and showed us all the options and took us for a test drive in two of the Outbacks to compare the V6 and 4 cylinder engines. He gave us some price quotes and we left and told him we were going to go over the financial figures at home that night and possibly come back the next day to make a decision. We did come back the next day and bought a different model with more upgrades and so far have been very happy with both the sale and the dealership at Lithia Subaru. Ed was absolutely wonderful. I cannot commend him enough for his patience, especially with my wife, to complete the sale of the car. I feel like I have known him all my life. Thanks again to Ed and all the people at Lithia Subaru.

Forester new mom.

Jun 28, 2014

I am very pleased with the service I received from the entire team. Ed and John both went out of their way to make things happen. They even offered to deliver my new car to me, 40 miles away. Thank you for such a positive purchasing experience. love my new Subaru!

Mike and Cheryl from Coarsegold

Jun 4, 2014

I picked out the modle I wanted with the extras I wanted and asked for a price. Chris emailed me back that day and I went in the next. Everything he told me was true, no surprises. I walked out in 2 hours with a new car and got rid of my old one. A most enjoyable experience. Thank You

subaru

May 6, 2014

Satisfied with service, great customer service, and knowledgeable service advisors.

Gary from Fresno

Apr 8, 2014

I recently purchased a new 2014 Subaru Outback at Lithia Subaru on Blackstone Ave. in Fresno. The salesman was very helpful and not at all pushy. We actually spent about 3 months deciding on which Subaru we wanted and the features as well. Russell was very helpful throughout the process. We got a great deal and Subaru was willing to negotiate on the price. The entire experience was very pleasant which made buying a car that much more enjoyable.

Andy Xiong

Apr 5, 2014

Horrible and intimidating experience with Lithia's Subaru/Mitsubishi of Fresno. This statement is concerning my experience with Lithia's Subaru/Mitsubishi of Fresno. I own a 2012 Mitsubishi Lancer Evolution GSR, which I purchased from the dealership back in April 2012. I took in my vehicle to have it service on March 17 for 3 issues: Mitsubishi ECM recall, lifetime synthetic oil change, and my clutch was slipping. I had about 20k miles on it. The service advisor that was assigned to me was Normand Pelletier. This is the first time I went in for clutch issues. The ECM and oil change was done with no issues of course, however the clutch was basically out according to the service technician. The dealership stated that it was standard procedure to get warranty claim on the vehicle initially if it is still under warranty. Which, I don't understand why they even do on clutches or what they consider normal wear and tear item. Mitsubishi or the area manager for Mitsubishi simply denied the claim from the start due to the fact that clutches are normal wear item and they do not cover it unless it can be proven that a failure within the engine/transmission caused the clutch to prematurely fail. On the other hand, the dealership was making accusation right from the start that I abused my vehicle without any factual information. The notion abuse is extremely subjective in this case. It is a performance vehicle and I do drive it to its fullest once in a while, however I do not abuse my car. If they think that going full throttle on the highway at times then I guess 99% of all car owners should be accused for abusing their car. The area manager stated that because my car was modify and that's one of the reason why my claim was deny. If clutch wasn't under warranty, then why mention other factors such as aftermarket modification and driving habits. It's plain and simple. The clutch is not under warranty unless there are proof that failure in other parts of the motor caused the clutch to fail. I went ahead and asked the dealership to take apart the transmission and see what really was going on. According to the technician, the clutch was out due to driving habits. I'm not going to lie on this that I don't drive my car for fun, but I've never gone to the track, drifting off or on road. Maybe if I drove the car like a granny this whole time, the clutch would have lasted me 2 times as long, but it went out at 20k. So I decided to just forget about the warranty and it's mostly likely my driving habits that cause the clutch to go out at 20k. The dealership quoted me at $2229.17 for parts in labor. All the parts includes pressure plate, bearing, disk and flywheel. Labor was approximately $1256 and parts were $898. I decided to purchase an aftermarket clutch kit and flywheel (Competition stage 2) and have them install that instead. I figure why not upgrade to something different and better when they are doing it already and it's going to cost me over $1200 for labor. So I decided to order the parts on March 24th and all of it came in a little over a week later on April 1st. The part was brought into the dealer around noon on April 2nd and hopefully to get my car at the end of the next day. The job was quoted to be around 9.9 hours and they are Mitsubishi dealership with some of the most qualify people for their job. I called back 2 days later to check up on my car and it wasn't fully complete. That is over 20 hours of labor that was put onto the vehicle given that it was already disassemble and all that needs to be done was to install the parts and put the transmission back together. The technician noticed that it wasn't feeling right when he tested drive the car so he had to reopen the transmission/clutch again. Now there's only 2 conclusion here. Either the tech. messed up or there's a defect on the part, which I don't know yet at this time.

Lonnie & Sandra

Mar 27, 2014

My wife and I have been talking for three years about getting another car and started looking for a used Subaru Forrester. After looking in the paper, checking Craig's list then checking dealers websites, we decided to go to Subaru of Fresno on Blackstone near Barstow. We made an appointment with Russell for last Saturday and ended up buying a 2014 Forrester. We both are very pleased with the salesman, credit manager and the rest of the staff as we were there a while. Had to bring it back in on Tuesday to get scotchgard and sealing done-the service dept is friendly and curtious. My wife and I were surprised to find coffee and hazelnut creamer as we are addicted to the hazelnut. You have a great staff. Thanks again, Lonnie & Sandra Stivers

RON

Mar 27, 2014

SERVICE WAS AS GOOD AS EXPECTED. IT WAS FAST AND COMPLETE, AND THE COFFEE WAS GREAT AS I WAITED.

Phil

Mar 21, 2014

Great experience, took my trade and got me financing

Mr. Lepe

Mar 13, 2014

This is my first time buying a new car and my experience was phenomenal. The staff at Lithia Subaru treated me very nice throughout my transaction. I high recommend Michael Donovan to be your salesman. Not only did he let test drive to a variety of cars, but he also managed to get me a great price on my Crosstrek. I want to say thanks to the Lithia Subaru team for giving me such a great experience on my new car purchase.

29foolion38

Mar 5, 2014

We(my wife & I) started our day at CarMax looking for a late model new car, and because we had done some research, we were looking for a Subaru. However, they only had one on the lot and it had far more miles than we wanted and was not the model we wanted, so we moved on. We then came to the Subaru agency and met John. He was very friendly, thoroughly explained things, and eager to show us around. We looked at two used Foresters in the back of the lot, but they both had over 70,000 miles and we didn't really want that. He showed us three different models and we were really impressed with the Forester model with the adjustable front seat (my wife is 5 ft. Tall and it is much more convenient for her). We had to leave to get something to eat, but told John that we would be in touch. After a late lunch, we decided to look at a Mazda 5. The salesmen there was a little overbearing for each of us, but he talked us into a drive. Neither one of us were all that impressed with the all around vision and the comparatively rough ride. When we returned to the dealership, he quoted us a price and said this is a really good deal and if we didn't take it now, we would be out of luck. With that, we left. We then called John to see if we could drive the Forester. He said yes, and so we went back to the Subaru show room. When both Sandy and I drove it, both of us were so impressed with the all around vision when driving. Also, the ride and comfort was far superior to the Mazda. John was especially good at explaining things about the car and answering our questions. Sandy is quite knowledgable about interior design and color, since she was an interior designer for several years herself. You did have one on the lot that answered all her needs and made us both happy. John and I worked together on coming to a satisfactory purchase price. So Sandy and I moved to the office of Jerry Stockdale to do the finance part the deal. Jerry was friendly and seemed to be very knowledgeable. He convinced us to purchase the added safety and security service. We have already used that service by some bad luck of having a flat tire (a nail) while driving on the #168 freeway in the rain. We called on our cell phone to the number on our card, a service man came and replaced the flat with the spare, and we were on our way. The next day we drove to your garage and the tire was fixed and we were on our way again. Who would have thought that with only 725 miles on a new vehicle that we would be using that service. We were very impressed and thankful to have purchased that added service. Also, I must tell you that we love to drive our Forester! The drivers seat is so comfortable and the lumbar adjustment is wonderful.

Steven

Feb 25, 2014

We purchased a vehicle from Lithia Subaru of Fresno. Our experience was amazing. We did not expect to purchase that day. We had an amazing Sales Man. Russell was kind and not pushy at all. He is a truly remarkable sales man. Go see him at Subaru, he will treat you right. He helped us get a great car at a great price. I will be going back to see him in the future.

Jon

Feb 18, 2014

It is a great car so far. The buying experience was very good. Great selection and good pricing at Lithia dealership.

Marty HA8

Feb 15, 2014

Hassle free experience, after a nightmare at Groppetti in Visalia we went to Fresno Lithia Subaru. Chris Nielsen was very knowledgable with all aspects of our car buying experience. He was able to answer all of our questions with each model we looked at and never tried to pressure us while we shopped or during negotiations. Non of that back and forth with another manager. We started with the Costco purchase option when we started but Lithia provided a better discount. Our trade in option also went well, we got a fair offer on our trade in and the deal went smooth. If your looking for a hassle free experience I would highly recommend a visit to see Chris Nielsen at Fresno Lithia Subaru.

PC happy Crosstrek owner

Feb 15, 2014

Very happy with the service we received. Mike Donavan helped us on a few occasions why we were deciding. When we went back to purchase they did everything we expected. Very satisfied.

bignsmall

Feb 8, 2014

Having just purchased a 2014 Subie OB from Lithia, I was grateful for the staff's willingness to work with me not only with the sales price, but with obtaining the car and adding the accessories I wanted. The entire experience left me feeling like my needs were heard and that both parties were being reasonable with all negotiations. Kudos to Grant in the warranty department for his knowledgable, soft-sell, value-added approach toward extended warranties. In all my interactions with staff, I was pleasantly surprised that I could trust their intent to work with me and honor my requests to the best of their ability. I would not hesitate to recommend this dealership to my friends.

mdodt65

Feb 1, 2014

First of all my salesman was awesome (Chris Nielsen) he helped me buy a car for my wife and son on the same day and worked very hard to make a very complicated deal very easy for me. I'm not impressed at all with the service dept. I have had two Subarus serviced here and had to bring the cars back every time for very basic, obvious things. I had the timing belt changed on my 2004 legacy but when I got it home the drive belt was installed incorrectly so rather than drive it back I had to fix it myself so as to not cause damage while returning to Lithia Subaru. This may not seem like much but when you have them do such an important job and see simple, stupid mistakes you wonder what else they may have missed. This kind of damaged my confidence in Lithia service but I figured I would give them another chance when we bought or 2009 Impreza. I brought it in for an oil change and they informed me that there was a recall on the emission program in the ECU so I had them take care of it. When I picked up the car it idled rough and almost stalled every time I stopped at a light. I had to bring it back two more times, the second time the mechanic got in the car with me to test drive it, before we left the parking lot it was immediately obvious to him that it wasn't running right and he said he must have forgot to run it at idle long enough for the computer to recalibrate. But this was the second time I brought it back after the original service!!!! It seems to me that if they had any type of quality control system in place all of my problems would have been caught before leaving the shop!!!! I'm just about to my 60000 mile service but I don't care if I have to drive a hundred miles and get a hotel, I won't be taking my cars back to Lithia Subaru!!!

Jun S

Jan 21, 2014

Chris Nielsen who met us gave us a good deal for our trade in and with the new car.

Genyl Bayona

Apr 15, 2013

Dealt with Ed Munson, easy stressless transaction.....

Steve-Oh

Dec 14, 2012

I was shopping around the entire state of California for a new Legacy Limited 2.5 loaded...to my surprise Fresno Subaru had as big or bigger selection of Legacys than the biggest dealerships in California; including Irvine, San Francisco and Sacramento. I did not feel like I had to drive 4 hours away for a deal, so I thought I'd give Fresno a shot at earning my business. I am a first time Subaru buyer, but I did spend several weeks going through an exhaustive comparison of cars in the 30k price range and the Subaru won in just about every category hands down; and Fresno Subaru won in every category against other dealerships.Grant Coleman was the internet salesman I exclusively dealt with. We negotiated price, terms, etc thru email and texting; was quite fun and easy. When I arrived I was greeted by Grant who had my new beauty ready to go and all the paperwork finalized. Total time spent at the dealer was approx 45 minutes. I highly recommend anyone buying a new car to consider doing it online thru the Internet Sales Manager, as I did with Grant.I will be driving to Fresno from Visalia for all my services and look forward to purchasing my next Subie at Fresno Subaru.Great job Fresno.Steve