Lithia Ford of Klamath Falls reviews

Ken Plank

Aug 26, 2016

I always get good service from Bradey , He knows me by name ! And see's to all of my need's !

Rosab

Aug 24, 2016

The salesman Neal was very knowledgeable, he was helpful and not pushy. He made the process of purchasing our first brand new vehicle a pleasure and fun. He was patient and understanding while my husband and I see-sawed back and forth on which vehicle we wanted.

Ken McAndrews

Aug 21, 2016

My experience with this car purchase was a good one.

B.Glidden

Aug 20, 2016

The salesmen that we worked with were friendly and very helpful. They never tried to push anything on us, but simply kept helping us find the right deal on exactly what we said we wanted.

Scott R

Aug 4, 2016

I found a used 2006 Lincoln Mark LT Pickup on Craigslist and decided to take a look. When I arrived, I was approached by a salesman (Calvin), who was welcoming and eager to assist. The truck I was wanting to see was off the lot, so he offered me something to drink and then showed me some other vehicles, while waiting for the truck to return. Once it arrived, we conducted a test drive and I determined this was the rig for me. Within an hour, I had the contract signed, a full tank of gas, and Calvin even drove the truck back to my home, so I could return with both vehicles, as I did not want to trade in my other one,The staff were all very friendly and helpful, making the experience even greater. Joshua (the finance guy) was also very helpful and provided great information, assisting with warranty options. The service department has been extremely friendly and helpful as well, as I needed assistance with reprogramming the keyless entry system, which they assisted with on the spot, and at no charge.It is difficult to find such great service these days. I am happy to report that my experience at Lithia Ford has been top notch. I will definitely return when I am considering another vehicle purchase, .

Dave Skelton

Jul 31, 2016

I haven't had to many good experiences at car dealerships purchasing vehicles in the past. I don't have a tolerance of pushy non appreciative salesman. But I'm happy that this was a satisfying experience this time. I didn't feel pressured at anytime. I hope my future visits to Lithia Ford of Klamath Falls are all as satisfying.Dave SkeltonCreative Cabinetry

Jerry Kracow

Jul 24, 2016

I am very pleased with the service and personnel at Lithia Ford. The service writers know and greet me by name when I walk through the door. I generally wait for my car to be serviced and if I have errands to run their driver will take me and pick me up. I have purchased two trucks there and I feel I received a fair price. But more importantly to me is the friendly treatment I receive there.

Chuck Hoy

Jul 22, 2016

Great service as always. Thank you!!! Always kind and professional.

Peter C & Teri L Moody

Jul 22, 2016

Very smooth & pleasant new car buying experience. Knowledgeable & courteous staff, willing to go to the highest level to make our experience hassle free & enjoyable...

JOSE LOPEZ

Jul 16, 2016

Exallent service. Very friendly employers.. i will defenetly recommend this dealer to friends and family..

billccdrywall

Jul 4, 2016

I was treated with the upmost courtesy and respect. Everyone was very helpful. Especially Brady. He went over all the options of the F350 along with what advances the vehicle had versus my 2003 F350. This Truck has come a long way and without Brady explaining it to me I would of probably not bought the truck. He was what sold it! As I was waiting for my previously bought Subaru to be in for service, he drove the F350 into the Service Bay and proceeded to show me all the options and standard features this truck. What a great process! Anyway, Travis was very professional and courteous. Joshua was fantastic and efficient and the financing went without a hitch. This is the third vehicle I have bought from Lithia of Klamath Falls and would highly recommend it to anyone contemplating buying a vehicle.Great Job Guys!Bill Collins

troy freeman

Jul 4, 2016

had car serviced on Friday and was very pleased with service again, always very nice and helpful even when the service department is very busy like it was then before the holiday weekend. was talking with Justin sprinkle in sales and very help full, him and everyone there went out of there way on Saturday to help my son get out of a car he bought somewhere else 7 months ago. they spent many hours looking for something he could afford, by the end of the night it was the best vehicle purchase I had every had, thanks again, will buy there again

Scooter1969

Jul 3, 2016

Very pleased with experience we had at the dealership. Just submitted a survey yesterday in which I was extremely pleased with all aspects of the purchasing a new car. All personnel we dealt with were great. Dru was very pleasant to work with and very informative. A pleasure to do business with Lithia Ford.

smithkf

Jun 30, 2016

The service department techs are knowledgeable, efficient and friendly...what more could I want? I had no appointment, so I knew I would need to wait my turn for service, but the waiting room is comfortable, so it was no problem.

CAthy Mason

Jun 8, 2016

I am completely satisfied with the customer service I received at Lithia Ford. From check in to check out, they were professional, courteous and prompt. I definitely would return for further service.

Gordon Vollmer

Jun 8, 2016

Purchased our last two vehicles online with Justin. He was able to get us the vehicles we wanted and within our budget. He also delivered both vehicles to Salem and explained how all the buttons worked.

Andyp

Jun 2, 2016

Kip made our shopping experience very comfortable. He was a complete gentleman and did not pressure us in any way. If the right vehicle shows up your sales lot we will be calling him!

Ken Plank

May 27, 2016

Job well done !!!!! On Time and as ordered ! I have this service done all of the time !

forddriver

May 26, 2016

I am pleased with Brady's work ethic in the service department. He keeps my truck in top shape. I appreciate that he is willing to help meet my busy schedule and keep me on the road. Job well done

Willie riggs

May 22, 2016

Brady does a great job in the service department. He makes sure I am pleased with the service on each visit.

Joseph Townsend

May 5, 2016

Lithia made my new car buying experience easy and stress free. They went through the buying processes with ease and speed. Customer service was at a high level and they did not impose any uncomfortable buying pressures that other car dealerships may do. Employees were polite, helpful, and friendly.

ANDREW TREASURE

May 3, 2016

GREAT PLACE TO BUY A CAR. RECOMMEND EVRYONE TO GET THERE VEHICLES THROUGH THIS DEALERSHIP AND ALSO RECOMMEND USING THERE SERVICE CENTER.

RonB

Apr 28, 2016

Lithia is the best Ford Dealership in Oregon. All employees are always helpful, courteous and knowledgeable. It's always a pleasure to do business at Lithia. All employees are extremely patient with Senior citizens like my wife and me, especially when we need help operating some of the computerized accessories on our beautiful King Ranch Expedition. We purchased our last two vehicles from Lithia because of the quality of service, the price of our Ford Expeditions and the trust we have for this dealership and it's employees.

Terry and Jennifer Amos

Apr 25, 2016

This is the 6th vehicle I have bought from Lithia (previously Harvest Ford.) This has been the best experience of them all. Thank you Drew Seater!!!!

George O

Apr 20, 2016

The team in the service department is top notch. Between the parts department and the service department, my truck and time were treated as a valued commodity. The price was more than fair and when small issues arose, they handled it like you would expect. Honest, clear, and timely for sure.

pegleg

Apr 18, 2016

We had an extremely comfortable time....everyone was friendly ...".very helpful.. and understanding to our situation"....this time even my wife felt great when the deal was finished....

Carol456

Apr 16, 2016

Our car always gets a full checkup. This time the front brakes were almost gone and leaking. They made sure we realized that this was potentially dangerous and needed to be fixed immediately.

Alma Mendez

Mar 26, 2016

Thank you for getting my car ready sooner than expected.

jo123

Mar 23, 2016

I bought by 2014 explorer a year ago from this dealership and the service department as always been courteous, responsive, and made sure the issue was resolved. recently i had to have major repairs done to my car due to an accident and they have made sure i was completely satisfied with the results. They are currently fixing one final issue and i know it will be completed correctly and to my satisfaction.

James Dean

Mar 21, 2016

All sales people were very helpful and upfront and worked within my budget. They searched for the color of truck I wanted to make me happy. Finance officer was able to explain all of the fees and extended warranty options.

Cowgirl81

Mar 21, 2016

They went above and beyond to find my dream car. Thank you. Marc and Rob were great to deal with. They always kept in contact about what was going on.

Mike

Mar 9, 2016

Was very happy with the promptness of the service.how do use the restroom the restroom was very clean my car came back with no problem

Terry Shadduck

Feb 14, 2016

Fast Did what I needed and sent me on my way with a smile

Rich

Feb 6, 2016

My wife and I bought a truck through Lithia Ford of Klamath Falls. We live in another state and negotiated the deal over the phone. This included the trade in of our old truck. When we arrived at the dealership, they checked out our truck, we inspected the new truck and made the deal. I can honestly say this was the easiest car buying experience I have ever had. I never felt pressured and they did not try to add any extras on the deal. I would definitely buy from this dealership again.

Rich

Feb 6, 2016

My wife and I bought a truck through Lithia Ford of Klamath Falls. We live in another state and negotiated the deal over the phone. This included the trade in of our old truck and the price of the new truck. When we arrived at the dealership, they checked out our truck, we inspected the new truck and made the deal. I can honestly say this was the easiest car buying experience I have ever had. I never felt pressured and they did not try to add any extras on the deal. I would definitely buy from this dealership again.

bettyt53

Feb 3, 2016

Cody, Marc, and Rob went out of their way to make sure we received the best deal possible. It took 6 hours but we are more than satisfied with our new vehicle.

Dcrofton12

Jan 29, 2016

Truck rides smooth and was done quickly. Peter did a great job getting my truck done on time and Jason did a good job on my ball joints. Hassle free would definately recommend this service department to other people!

kfallsduck

Jan 27, 2016

had oil change and transmission service done, everything went well quoted a price and stuck to it ,truck was returned clean and ready to go

George75

Jan 20, 2016

Got the part fast and did it fast and great job. Will only go to ford for cars. We are for drivers.great friendly staff.

Bill Collins

Jan 20, 2016

Would recommend this Dealership highly. Great price on my truck and great service.Always attentive. Spex of work done was excellent.THANK YOU VERY MUCH.

Jarguar

Jan 16, 2016

Marc did a great job an the sale of the Truck. Tried hard then tried even harder to get the sale he knew where to answers.

Aford123

Jan 8, 2016

The special interest rate of 0% for 60 months could have been better explained,the website doesn't tell customers that it doesn't apply to promo pricing. Overall my experience was with the dealership was great.

Thenderson

Jan 8, 2016

We purchased our 2009 f150 from Kip just over 6 years ago. When it came time to replace the f150 Kip took great care of us just like before. We never felt pressured to buy right now. I will be looking Kip up for our next Ford purchase. We are very happy with our new f250!

William Boyle

Jan 7, 2016

I have never bought a new vehicle from Lithia Ford and wanted to buy local. I was very satisfied with the process and the staff and will look there when I am looking to buy again.

Kmp745000

Jan 6, 2016

It was a quick purchase for a auto. I was offered a good price for my trade and feel like I payed a good price for the new truck. I actually only went in to buy new tires for my old truck and ended up buying a new one. And couldn't be happier.

Jchastain

Jan 6, 2016

They worked hard to get me into a car, that they knew I would enjoy! Great people, great work, and would do it over again!

BOB

Jan 6, 2016

WHAT A GREAT SERVICE DEPARTMENT. I WOULD GO SEE BRADEY EVERYTIME I NEED ANYTHING DONE TO MY VEHICLE

Riverlegends

Dec 5, 2015

Great Service Great Products. Second time purchasing a Ford. Same great experience. I will come back for my next purchase! Thank you Lithia Ford of Klamath Falls

Dutch

Nov 3, 2015

My 2010 Ford explorer was a "Lemmon".Through all the problems with it, All service Lithia Ford Service representatives have gone out of their way to accommodate me.Ken, John and Brady, have helped me way beyond what can be expected.Thank You Guys,Dutch Van Rood434 Pelican StreetKlamath Falls, OR 97601541-851-1279dutchknifeatmsn.com .

Tom and Kathy

Oct 30, 2015

Kip was great! He was straightforward with the numbers, gave us options with financing, is honest, and was patient with me while I asked questions during delivery. Rob was very friendly and went the extra mile by getting us additional information while we signed papers.

lithiaford123

Oct 28, 2015

made appointment with Ken for a recalled part. dropped off my fusion that morning with Bradey got a call mid day stating that my car was done.

jakejack

Oct 27, 2015

Service was fast, well conducted and reasonably priced. The service manager at the desk was very friendly and helpful and maintained contact during the repair, describing the problem and the cost involved prior to starting repairs.

charles3

Oct 26, 2015

I took my CMax in for mini detailing. I had not scheduled an appointment. At first they thought they might not be able to get to it, but the detail man said, yes. It was done quickly and it was an excellent job. Thanks for doing this for me. I really appreciate the extra effort.

Nurseelzey

Oct 23, 2015

Lithia ford went beyond on helping me with knowledge and service of my first diesel truck. They answered every question and even adjusted my breaks for free just cause they saw that they needed it. Pretty awesome if you ask me! Thanks lithia. Shawn

jane

Oct 17, 2015

I love the Klamath Falls dealership. They have always treated me with great respect and listen to what I have to say. I told them what I wanted and they delivered.

cookie2

Oct 9, 2015

We recently had our F250 Ford pickup serviced at Lithia Ford. The work was done in timely manner and we were satisfied with the work done.

Taxiecab Guy.

Sep 30, 2015

I was very pleased with all the salesmen at Lithia, they were so friendly and helpful. I would highly recommend Lithia to anyone I know.

prowler

Sep 22, 2015

the 2 shop people were great. and the gals in the office helped with the waiting time. they help with coffee, hot water etc. the shop guys did an excellent job of answering questions and letting me know what I needed was all ok. went above and beyond and even cleaned up my truck as it was buggy!! I had the Tonka truck. thanks so much for all the help.

Cameron Crisp

Sep 22, 2015

Joshua was the salesman that I was dealing with and he is great. I had talked to h on the phone and told him what I was looking for, a day or two later he drove the car to my work place to show the car. The car was just what I was looking for and at the price I asked for. I told him I would be in on a Tuesday after work, he all the paper work ready before I got there which was a real plus for me. Joshua is a great person .

Hobbitsfamily

Sep 11, 2015

We first bought a truck from Lithuania in March 2015 which kip did a fantastic job of getting us the most for our trade in and made sure our payments were affordable! Today (9/11/15) we bought a sienna from kip. He spent a lot of time with us to find the right minivan at an amazing price and even got warranties that I didn't ask for within the same amount we were going to spent. All in all he is a good man. Very honest and upfront. He won't try to sell you something you don't need and he won't try to push you out of your budget. He will advocate for his customer with the managers to get you the best deal. I highly recommend him for his strong moral character and integrity.Thanks again Kip!Jeremy & Heather

green6524

Sep 10, 2015

I asked them to skip over three replacements items that I would handle myself. They did exactly what I requested. They made sure they got all the grease zurks when doing the lub.

Jerry Molatore

Sep 10, 2015

excellent service, but I must add characters to reach 50. If anyone reads this, at the beginning you said there would be one question. Then you followed with another 10 or so. That's the reason I don't like to fill out reviews, and won't fill out another.

emma

Sep 8, 2015

My sales representative went above and beyond being helpful and professional. all the staff was great. We got a great price and better vehicle!! HOORAY!!!

Roses4vo

Sep 2, 2015

I had a recall on my 2014 Ford Escape and was told they would have it for 1/2 day. I was pleasantly surprised when Ken called 1 1/2 hours later and said it was done.

George Rogers

Aug 19, 2015

Nice staff. Felt the cost was VERY expensive....$53 for an oil change!

Big Dog

Aug 16, 2015

Scheduled service completed. Technician identified a problem so parts have been ordered and work will be scheduled to be completed when they arrive. This will prevent other problems.

Neil Hammond

Aug 12, 2015

went in for oil change. the waiting room was under repair/construction, was in a temporary waiting room in the floor show room. The service manager was friendly and was informative with any questions I had. I would go back again for service at this dealership.

T.C.

Aug 5, 2015

Excellent service...well mannered and friendly staff!!

T.C.

Aug 4, 2015

I have brought my wife's car in for oil changes and warranty work. I have nothing but good to say about the service staff, from the top to the bottom!!

Forrest77

Jul 31, 2015

Had a very good experience all the way around thank you for your help. It made by and my daughters first car for her 16th birthday

mona126

Jul 29, 2015

Had my van serviced with an oil change & they rotated my tires. All my questions & concerns were answered & taken care of in a timely manner.

stalcup1

Jul 26, 2015

In and out quickly very nice people, good price on the oil change, the waiting room was clean and very good popcorn, always nice to bring the truck to get serviced

mbr

Jul 25, 2015

I have the lifetime oil change and have always been treated quickly and friendly by all I come in contact with at Lithia Ford. My late husband was such a stickler about oil changes and this vehicle was the first one where we had the lifetime oil change. He was always satisfied with the results and I do appreciate the courteous help I receive.

Michelle

Jul 25, 2015

The service was excellent. I brought my car in for an oil change which was completed quickly and efficiently. The service man was friendly and courteous.

bradly

Jul 13, 2015

We bought a used van less than a year ago,we bought the life time oil changes,used it once,took the van in to have the oil changed,a few hours latter they called said van was done.a week latter we decided to trade the van off and by a 14,000 plus nissan rough,we gave them a post dated check for $2000.00,(waiting for tax refund) well it took longer to get than we thought,so we went and told the dealership, a week before the poat dated check was to be cashed.we were told that they had already cashed it,we called our bank and stopped payment on the check(lithia did attempt to cash the check after we informed them it was no good),we told them we wanted our van back,they said we owed them $584.00 for servicing the van,changing the oil,platic mats,and washing the van.there reciept shows $243.30 for 8 quarts of oil (the van only holds 4quarts),rember the oil was suppossively change a week earlier,then the van would go three miles and shut off,so we take back to the service dept and pay $89.00 to tell us our coolant fan was to slow and it would cost $448.00 to replace it,so we took it home went and bought both new fans $42.00 and $22.00,and five minuter to change out,took old fans to parts house and was told and shown both fans worked perfect,and it still did not fix the van.so we took the van to a service shop here in town and for $180.00 to replace the relay fuse and a sensor,and thats when we found out that the oil that was to have been changed twice in four months had not been changed for an estimated year,the new shop had to brake the oil filter off the block because it had attached itself to the block.so much for the $400.00lifetime oil change.so we call the corprate office with our complaint and the $2000.00spent to fix and find out what was wrong,and the oil changes,we were told that we can only get the $400.00 back for the oil changes if we traded our van back to them even though wife and i have made it clear we will never let lithia touch our car no would we ever conceder buying another car feom the the store has offered us$290.00 if we sigh a release saying we qont sue them,which qe have decided to file a small claims suit for the intire amount were out,then file a formal complaint with the states attorney generals office for there bussiness practices.

Carolyn41

Jun 9, 2015

It has been many years since I have purchased a vehicle, my husband has passed away and it was all up to me to make a decision to to purchase new or used vehicle. Being a woman and being treated as an equal was very refreshing. I chose a newer used rig for obvious reasons. New is very expensive. Thank you!

starking01

Jun 6, 2015

It never ceases to amaze me how nit pick and trivial *people are. The employees at Lithia are very courteous and knowledgeable. If treated with respect they will bend over backwards to make your visit a very pleasant one and do all they can to make you content and happy . Let's face it, a repeat customer and also referred ones is how they earn their living..Keep up the good work and keep the smiles coming. Thanks. Erik Ellefsen.

Russ

Jun 5, 2015

Some times some of the most important things that you are looking for get lost in the shuffle. But this dealership went up and beyond in my opinion to make things right for my wife, Thank You

mountainmama

May 17, 2015

Joshua was great! BUT the service? A backyard mechanic cares & does better! Promises were made by financing &not kept. Took 11 days to get our pickup. Still finding things wrong. Service sucks.

therosespot

May 5, 2015

I have not bought a car in Klamath Falls for over 25 years and have not even used their service department since the guy treated me like I was an idiot because I am female. I saw a vehicle that looked like what I was looking for in my online shopping and guess what? It was in Klamath Falls, so I went to look at it. The salesman was really young, but very capable. They went the extra mile to help me get a car.

Charles Charles

May 5, 2015

I appreciate the quality of the service that I received and the courteous manner in which the staff at Lithia treat me.

Kevin

May 5, 2015

took truck in for routine oil change, great service, kept me informed about all that was going on. would recommend to anyone looking for a dealership, or just to have a vehicle serviced.

dank

Apr 28, 2015

beware before you buy,better business bureau d-,many reports to the attorney general office in the last 36 months.like i said beware they will rip you off

Cindy

Apr 17, 2015

I found the car I wanted online and went in to the dealership and got the price and payments I wanted.Very great experience. We keep going back.

Mark H.

Apr 16, 2015

The purchase process was as easy as it could have been! I got top dollar for my trade and combined with incentive plans, I got the deal that I had asked for. The sales staff also called local vendors to arrange a camper package installation for us, before we ever took delivery of the new truck. Overall a truly phenomenal buying experience!

Wordens

Apr 7, 2015

Our salesman that we had at the Lithia Ford in Klamath Falls was the best!! We were very satisfied with our service which we received from Ray!

Nick

Apr 4, 2015

It nice to know that we again have a reputable honest dealer in klamath falls and do not have to spend the time to go car shopping in other areas. The local staff made the purchase experience easy and comfortable.

sheekzz

Apr 4, 2015

Anthony Peterson was outstanding. After some pervious 'not so pleasant experiences, Anthony went beyond to reverse any negative feelings we has with Lithia. He & Finance were great! '

Ken

Mar 19, 2015

Made appointment, Service department replaced speaker. took about 1/2 hour, courteous staff. sound system works fine.. pointed out some paint damage on door edge. said go to body shop. they said come back with touchup paint. where do I get touch up paint??

Jb

Mar 7, 2015

I believe the deal was very fair. Good service and they worked with my credit union on financing. I had one minor issue with the radio the first week I owned the truck. Lithia fixed it in record time while I waited.Great team.

Roland A & Teri A

Mar 5, 2015

Our last 2 cars were purchased from our local Ford Dealer. Because of the quality service, we no longer even look elsewhere. Our experiences with Lithia Ford are always positive and each person who works there is courteous, helpful and eager to help us in any way possible. A special thank you to Charles Phillips, Stephen Cook, Richard Bursell, Josh Kirby and Denio Hurst; they were all very helpful, guided us through all the new features of this beautiful Ford Expedition and were so patient with us. As Seniors, we have had lots of questions and each person has helped us and been patient with us, fully explaining all the bells and whistles on our new car. Ford should be proud that they are represented by these fine employees at Lithia.

zach

Feb 26, 2015

I showes up for a 10 am appointment to get new tire and a transmission flush done on my 2003 chevy Silverado. Both the tire and trans flush were part of the deal when I bought the truck 2 weeks ago. Its now been 4 hours and they still have not got it done. Salemen was great not going to bad mouth him.

Lori

Jan 31, 2015

Just wanted to give some feedback on our buying experience at Lithia Ford in Klamath Falls Oregon. We can't say more about the whole sales team and especially Joe the salesman who spent part of his day helping us make the decision on our new F150 Ford Lariat Truck. We have purchased a lot of vehicles over the years, Joe the salesman at Lithia explained the truck options, patiently went over each truck we looked at (all seven) and did so without any high pressure sales tactics.We were able to negotiate a fair trade in on our car and drove the truck home that evening. All the Sales and Finance staff at Lithia Ford are friendly and made our truck purchase a low stress and pleasant experience. We love our new truck!! We highly recommend the whole team at Lithia Ford Klamath Falls.

jefftreadway

Jan 25, 2015

The guys at Lithia Ford worked hard to get me in my new truck. Kept me from going over the hill to Medford. Customer Service is excellent !

linda1119

Jan 18, 2015

we bought a brand new pickup from you and there was paint missing from the roof of the pickup...they took it in and repainted it

Austin J. Cribbin

Jan 17, 2015

The whole experience was PERFECT. The service was performed professionallyand on time.

First ford

Jan 8, 2015

Very pleased with my car buying experience. Excellent sales staff and customer service was tremendous.

butch

Dec 18, 2014

I am happy with ever thing. the salesman was great to work with. the price was fair the salesman showed me ever thing about the truck.

kenneth.a.plank

Dec 15, 2014

Joe Kral treated me great, I would do business with him again. Vary happy with the car. This was the best experience I have ever had. Thanks Ken.

James Reneau

Dec 15, 2014

I am a Loyal Toyota fan. But this time around I wanted to explore all my options and looked into a Ford F150 XLT. I was amazed at the quality and the ride. That, along with the incentives AND the amount given for my trade in... it was an easy choice to make. In addition, I absolutely loved the way I was treated and the dialogue that ensued. I never felt threatened or pressured. In fact, I had no intentions of even buying that day when I went in, but I felt comfortable and it felt right. I got a lot more truck than I actually wanted or needed... But What the heck. If anyone needs a good salesman and good deal go See Alex Klein. Thank YouJames Reneau

Charles Charles

Nov 22, 2014

Great service and a caring sales person, who made it work.

missie

Nov 16, 2014

I have bought several vehicles from this dealership in the last five years or so and hope to continue to buy from this dealership as long as they have a person like Kip Phillips, as a salesman. I had never been able to really feel that I could trust the Ford Dealership in the past 30 years. I had been able to buy vehicles in the 70's and 80's from the Ford dealerships in Klamath Falls, where I trusted the salesman and manager very much. For several decades later, I did not buy vehicles from Klamath Falls and went to Lakeview, Or. to buy our rigs, as I did not have good experiences or develop a trust during that time. There has been a long time span before I felt comfortable with buying a vehicle from the Ford dealership in Klamath Falls. I decided to once again try to deal with the Ford Dealership and the last 5 years I have felt comfortable enough to trust the salesmen and hope to continue giving this local dealership my business.

cbbear1

Nov 6, 2014

Ended up getting a Ford Explorer. I had a very good experience this time, tried to purchase a vehicle last year but was very disheartened by the treatment at this dealership, it sure has changed in this past year.

Virginia J. Schreiner

Oct 6, 2014

We were completely satisfied with our visit to Lithia Ford for a service job on our pickup truck.

William Collins

Oct 6, 2014

I thought Jonathan was very patient and professional. I was happy with my purchase and the price.

treborm

Oct 2, 2014

Freida is extremely knowledgeable and professional. She is a pleasure to deal with. I had my vehicle towed there to replace battery. I also inquired about a "recall," which was supposed to have been handled in Jul/Aug of this year, but did not occur. I explained to Freida that the employee who was handling this stated (after my vehicle had been there for five hours) that they did not have the upgrade for my vehicle, and he did not know when they would receive it. I never received any follow-up from this employee or Ford. When I told Freida about this, she handled it. Ford is fortunate to have Freida as an employee.

thomas.retallack

Sep 10, 2014

Great personal contact, performed service requested, and provided additional information aboutproblems found with my F-350 truck. I will return to this Ford dealership's service department for any future service needs.

Kerry

Sep 7, 2014

The sales people were courteous and patient with me.

Lost business

Nov 18, 2013

I went there to purchase F15O. I had car to trade. They reported that the car fax was negative and would not be able to offer value. Not real bright.....as I purchased the car from them six months ago and had them give me a copy of the car fax at the time of purchase. They lost my business for life. I went up the hill purchased a 50k truck at a much better price. I was able to keep my trade as a result of the better price, granted a convertible is not reasonable in klamath.

Jayandholly

Oct 31, 2013

I went there to purchase a new Ford F150 at Lithia Ford. I was handed off to a number of different sales men and managers. They played a bait and switch and did not play right with the numbers. I offered to pay the sticker price and my offer was not accepted. They played numbers with my trade in....which I purchased from them. They claimed there was an accident on autocheck....which was either a lie then or now. I told them to check again as I had the copy of the autocheck that was given to me at the time I purchased the car less then 6 months ago. They then changed the story again about price. I left after not having faith in them to be honest. I ended up going to Butler Ford...made the deal without any game playing. They paid me more then 3k what Lithia offered for my trade. The Butler rebate was on the sticker and they did not play a game when you got into making the deal. I ended up buying a 46k truck and Lithia lost a customer for life. I purchased 3 cars from Lithia and will not be back. They need to learn making the sale is not the goal.....keeping a customer is more value.

taber370

Sep 26, 2013

Robert did an okay job as far as telling me what I wanted to hear to get me to the dealership, but once I got there nothing he told me over the phone was true. The finance manager messed up on MANY things. They said they would charge me an extra $1000 of I needed the car delivered, and lied about running my credit through triple banks for the best deal. The finance manager who worked on this sale with him needs to be trained to do his job properly. I walked off the lot without the sale and will never go back. Worst experience of my life. I drove 4hrs to get the car I wanted and left empty handed. I would not recommend this Lithia to anyone. Ever.

whackamac

Jul 7, 2013

READ THIS THROUGH!!!I purchased a new car from this dealer in the beginning of April 2013. Terry, my salesman would have to be the best I ever experienced at a dealer. I have bought 2 cars through 2 different dealers from him now. He is top notch. I am glad to see him at a dealership that will take care of you in ways you could only wish other dealers would. The management have heart and actually care about insuring your purchase is acceptable, correct, and worth the money you pay.Now I will tell you why they deserve 10 stars. I am not kidding, this is good.The new Ford Focus ST I purchased was traded to Lithia Ford from another dealer. After I washed it the first time I noticed the whole front end was off by about 1/8-1/4 inch and there was a gap under one headlight that you could see in the engine bay. I took the car in to have the front end looked at and a bad A/C compressor replaced and found out the car was damaged when it was originally delivered requiring the replacement of a broken headlight and realignment of the front end. I inspected the car and found more damage to the paint and found that all the front body panels were still quite off.I was sold a damaged vehicle. Now for the 10 star rating. Read on...I contacted Lithia Ford and inquired about the previous damage. They apparently did not know about it because they had just received the car into inventory not too long before. I wrote a letter to the General Manager with my concerns about being sold a car that had been damaged and demanded a replacement or refund. Now many dealerships would have fought you tooth and nail. Not this place. The GM of the dealership took ownership and researched the issue immediately after he was notified and contacted me to find out more information. I brought the car to him and showed him how the front end was all wrong. My new car had a broken nose!After he made some phone calls which didn't go to well for him, and realizing this is a severe issue, he brought me in and personally replaced my car with a beautiful example that he personally inspected before delivery. He said he would take care of the other car, but his priority was to insure I received the quality vehicle that I paid for. My wife literally dropped her jaw when I told her.They never fought us.They never made me feel bad about the issue. Nor did anyone "glare" at us.The staff was understanding, courteous, and friendly during the whole dilemma.We are also average middle class with no special "status".They have made a friend for life. This is how business should be done.10 Stars. Buy a car from them.

herkchief0220

Feb 11, 2013

The sales staff are great! Unfortunately, that doesn't make up for the corporations actions.They signed a deferred payment contract with me then violated it costing me extra money then refused to accept any of the blame. This is a horrible company to work with. I would advise avoiding this dealership.

Ecobooster

Oct 21, 2012

Great salesmen and staff! great experience! I got a new F-150 ecoboost for a great price! hands down they beat any dealer within 100 miles!