Liberty Ford of Vermilion reviews

MissfordB

Oct 23, 2016

Took my 2016 fusion to get fixed after being hit. sais VM was left when it was done, there was no VM so 8 days later get my car back with blue tape around light over spray on the window (which they said I paid to have removed) complained they stated when you drop off to get detailed in 30 days we will fix it! Hope very fixed! They cleaned the inside of the car not even touching the out side, my car came back missing my floor mats, dirty, and blue over spay on my hood, and gray over spray on my trunk! My car is BLACK! I bought my car from Liberty vermilion and had no problems but the body shop is a joke! They get their money but never want to fix their mistakes!

Peggy A.

Sep 22, 2016

I would recommend staying away from the body shop. I mistakenly thought I should take my Fusion here for repairs after having someone back into my car. I was told my car would be returned in five days. After next to no communication, when I finally was told my vehicle was ready to be picked up on day 17, I get there to find a sizable chip in the "repaired" section of my car as well as dirt or debris in a large section of what was repainted. It was visibly bumpy. Not to mention the whole car was dusty. After expressing to the manager my displeasure, I requested an upgrade in replacement vehicles since I would again have to leave my car for days as my own car has luxury features and the one I was given to drive as a replacement does not. The manager assured me I would receive a phone call from Liberty today regarding getting another vehicle to me. Surprise, surprise, I didn't hear a word and no one returned my call. Well, tomorrow is day 18. Hopefully I will see my car within the month.

Richard Monak

Sep 7, 2016

2016 Lincoln MKX - could not locate road noise, but Mathews Ford Sandusky did. Was told had to drive vehicle with cupped tires for tires to smooth out. Vehicle had wind or road noise from day one. Problem was never identified at Vermilion. Vehicle was not in alignment and tires were never balanced properly, but they never addressed either issue until I took the vehicle to Sandusky and informed Vermilion what their Technician found. Even then Vermilion still could not identify road noise. Convenient way to ignore problems - just don't identify anything.

Dillon440

Feb 24, 2016

The lack of professionalism I just dealt with from my salesman Bruce was incredible. I thought I would deal with a local dealership, that's out the door. No follow up....I would love to tell the story but you are limited on the amount you can type.

Car

Jan 14, 2016

Went to check out this honda accord they had and while on the test drive, the car just shut off and wouldn't turn on. The sales guy Jeff Cormier was in the car with us. They claim they fixed the problem and let us take it for the day, while driving it we started to notice more things wrong with it. We were paying cash for this car that they wanted $10,900 for, we offered to give them $9,900 cash for it and they said No. And here's where the frustration and poor customer service comes in, they told us that they wouldn't budge on the price because they had to replace a fuse ($2)and a battery ($140)on the vehicle and they needed to make their money back on the car, as if they would of had to do that anyway(replace the fuse and battery). Blue book value on the car is only $9000 anyway. We took are Business elsewhere. I would be very leery of this place, because if your not Financing or purchasing an extra warranty they could care less about your business.

kumar1961

Oct 27, 2015

Dealt with Steve Lawson in sales and Chris in business office and great group of people to work with. Bought the car sight unseen and 2013 Lincoln MKS was perfect. Price was great for a certified used car. Since we live in Cincinnati they offered to deliver the car and lease manager Bob Hug and another gentleman delivered the car as promised on time. This dealership and the staff are class act.

Explorer16

Sep 8, 2015

I had the pleasure of working with Salesman Jeff Cormier and he provided me with first class service! I was trading in my wifes 2013 Ford Escape and Jeff took the time and genuinely cared about what features we wanted in a new vehicle and sold us a 2016 Ford Explorer. Jeff was upfront, honest, and extremely professional and made the buying experience completely seamless. Chris Yacobozzie in Finance couldnt have made the signing easier. My lease on my Ford is up in March and I will be going back to Jeff Cormier and Liberty Ford Vermilion. #JustAskForJeff

kwilson

May 4, 2015

Jeff Cormier was our Sales Person. He made our car buying experience fun and not stressful. In the end, he made the deal happen, so we both won. I would recommend going to Liberty Ford and asking for Jeff Cormier if you are looking for a car!

jkto

May 3, 2015

I purchased a 2013 Ford Fiesta from Liberty Ford in Vermilion , Ohio. Service was great , I have purchased a 1995 Ford Escort Wagon from there in 1995 it was a great car. My Sales person was Jeff Cormier ( #JustAskForJeff) he helped me get the car along with his manager. I thank both of them. Liberty Ford is tops!

FordFusion0521

Feb 28, 2014

I purchased a vehicle on February 6th, 2014 at which time I left a down payment of $5,000. I gave explicit instructions to my salesperson, as well as the finance manager on duty that the check was to be held until further notice. Before coming to the dealership that evening to consider a purchase, I was assured that the special circumstances with holding the check was not going to be a problem. The reason for the hold was that I was anticipating an insurance claim settlement in the very near future. I would like to add that the finance manager, was not made aware of my request to hold the check until I was personally sitting in front of him when signing the papers. I would have expected that someone other than myself would have pre-warned him of this. Much to my shock and dismay, the check was cashed prematurely, without any notice to myself. At a minimum I would have expected that someone from the dealership call me to see if it was OK to cash. In the end, by cashing the $5,000 check, my bank account was completely drained! To make matters worse, I was heading out of town on vacation later in the week and had no money! Because my account was drained, I ended up having to charge everything until I got paid. On Feb. 20th, 2014 I emailed the dealership notice of bank fees that I incurred, which they had agreed to reimburse me for. Over a week later, I still had not received a response to my email about the status of the reimbursement. What was strange is that my salesperson responded to my email and said he was going to forward it to his manager. Why didn't his manager look into it further? Nobody with any authority seemed to care about my situation. On February 28th, I still hadn't received a response as to the status of the bank fees being reimbursed. I called the dealership and spoke to the General Manager who knew nothing of the reimbursement until my phone call. How could the GM not know the dealership had a very unhappy customer that they still hadn't taken care of?This dealership lacks the ability to communicate to the customer as well as internally amongst their team, lacks customer service, follow-up, and follow-through. If I knew then what I know now, I would have taken my business elsewhere. This has been a very dissatisfying and stressful experience. Sad that nobody wants to accept responsibility and keep the customer happy.