Lexus of Tampa Bay reviews

Paulette Anderson

Oct 2, 2016

I was fully satisfied with my car buying experience at Lexus if Tampa bay. Kudos to my salesperson Devin Coney. He held my hand throughout the entire process. I gave bought a number of vehicles in the part but this experience surpassed them all. All the employees are friendly and helpful. I have already recommended this dealership and will continue to do so. Thank you Lexus of Tampa bay.

David and Betty Pearl

Oct 1, 2016

Our experience it have being always excellent, we are very proud of driving a Lexus. Thank you very much for every thing.

Karenintampa

Oct 1, 2016

Good experience. Great customer service did not have to spend the day there

JMPreston

Sep 30, 2016

Alex was very personable and accommodating. He was very clear in what needed to be done and the approximate time involved. This was my second encounter, in service department, with Alex.

Poonam Amin

Sep 30, 2016

Overall experience was great. Staff working at the dealership is always friendly and provides good customer service.

Jane stevens

Sep 28, 2016

friendly, helpful, competent. Plan to buy my next car there.

Miller

Sep 28, 2016

Great service and friendly / professional staff, very much a welcoming environment.

Valued Customer

Sep 27, 2016

They always do a great job and provide excellent customer service. Thanks!

Sam Procopio

Sep 26, 2016

Dave Jones at Lexus of Tampa Bay did another great job with timely appt and attention to detail for my vehicle. Always feel comfortable that I get what I need and only what I need to keep my car in top condition.

Bessie

Sep 24, 2016

Alex has always been professional and helpful and I look forward to my visits

Robert Webster

Sep 24, 2016

From the moment I walked in the door I was welcomed with smiles and a formal greeting. I would definitely recommend this dealership to anyone searching for a new Lexus.

James Pearson

Sep 22, 2016

Service was handled quickly and efficiently. The car wash was appreciated

David

Sep 21, 2016

I found a great car and walked out of dealership all done for same cost as ES 350. One year old RC 350 with 6K miles. Sweat deal and great staff made it happen. Third car i have bought at this dealership which says enough about the customer service and best deals. IN addition warranty is better than factory. All around very good experience.

Valued Customer

Sep 21, 2016

Buying process was excellent - salesperson bent over backwards to get me into a Lexus. Every person I have dealt with has been very respectful and they follow up on every service call. Unless they forget to record your service call. Initial inspection (1st service call) took over 5 and 1/2 hours, 10,000 mile/1 year service (oil change and snap in 2 warranty replacement trim pieces (defective) - was told should be less than 90 minutes, was still there 2 and a half hours later.

Maricely Moore

Sep 20, 2016

I love the professional service I receive at Lexus of Tampa Bay! Wouldn't want it any other way!!

Renee Sparkman

Sep 20, 2016

Bringing my car to get serviced at Lexus of Tampa Bay is always a great experience, one that I have been doing for many years. My service advisor is always very thorough, knowledgeable, friendly, personable and gets me in and out in a very timely manner. I have never had a problem & would recommend the service department and Bob Gray as a service adviser.

Maria V.

Sep 19, 2016

I knew what I wanted from the beginning and they made it happen!!! Everyone at Lexus of Tampa Bay was very professional, courteous and quick! Excellent serivice.... Thank you from the bottom of my heart! I am enjoying my beautiful Lexus LX 570!!!

B Ramos

Sep 18, 2016

Excellent service and very friendly sales team! They really took their time with me and made sure that I was completely satisfied with the vehicle prior to purchase. I recommend this location to anyone looking for a Lexus!

Charlotte Redden

Sep 18, 2016

I have never worked with David Jones but he was excellent with servicing me

Ccopeland

Sep 16, 2016

Work, Service tech, and crew were very good and it was a great job of workmanship.

K. Holter

Sep 16, 2016

They took very good care of us. They were very efficient. They handled our concerns and items that needed to be done.

Karen Fehr

Sep 13, 2016

Ryan was great to work with, my first time. He explained everything as well as the cost. I would definitely request him for my next service.

Chrismcd

Sep 12, 2016

Always a pleasure to work with Pam at Lexus of Tampa Bay!

robert rosscoe

Sep 12, 2016

on time appointment, service was completed quicker than I expected. price was fair,service rep was excellent

Michael Paul Gimness

Sep 10, 2016

Ray did a great job Handling my vehicle repair. His attention to detail made the visit a pleasure.

CCC

Sep 7, 2016

This dealer tries to earn your trust; the employees are experienced, knowledgeable and helpful and will try to accommodate any reasonable request. Customer friendly facility and system for purchase and servicing. No high pressure wheeling/dealing. The Lexus I bought met my expectations: the collision avoidance PCS (automatic braking), intelligent cruise control, rain sensing wipers, navigation system, auto hi/lo headlights, rear video with traffic sensor, blind spot warning, etc., work very well: they are must haves in this day and age, because they work so well.

Valued Customer

Sep 6, 2016

Very professional customer care with my repair; good experience; will not hesitate to have car repaired again with Alex at Tampa Bay Clearwater

Kellybtriathlete

Sep 5, 2016

We had the BEST experience here at Lexus of Tampabay. Everything went so smooth. We arrived and were greeted promptly. The car I was there to look at was already pulled out and waiting. We test drove it and LOVED it. There was absolutely no pressure the entire time we were there. After a total of 3 hours I walked out with my "new to me" Lexus.

Debbie Woerner

Sep 4, 2016

Everyone was extremely helpful and professional. This made the buying process much easier.

Susan Guess

Sep 3, 2016

Excellent from beginning to end. Naamen Johnson was the best ever salesman.

TLS

Sep 1, 2016

Scheduled maintenance visit. Everything was as expected. Courteous, fast and complete.

Deborah

Aug 28, 2016

I love my Tampa Bay Lexus car dealer. I leave out with complete satisfaction after my car has been serviced.Lexus always follows up with a customer satisfaction phone call. My service provider always greets me with a smile and is always willing to go that extra in providing me with customer satisfaction, Its no wonder I love my Lexus of Tampa.Deborah Tampa Florida

Satisfied Lexus Customer

Aug 28, 2016

Al spent over an hour demonstrating all the amazing features of the 2016 RX350 without making a selling pitch. He was selling the vehicle by educating the purchaser. He was most courtesy and knowledgeable. The dealership was clean and all the employees were most helpful. Mike Henderson, sales manager, was also informative and helpful as we changed our mind several times about the purchase, before finally deciding the best option.

Sue G

Aug 27, 2016

Alex was the best car salesman! He was helpful and not pushy but he provided all the information I needed to make a purchase I would not regret. The car is awesome.

Tushar Sharma

Aug 27, 2016

My wife and I had a wonderful experience at Lexus of Tampa Bay. They were easy to work with and they gave us exactly what we were looking for. We love our Lexus NX 200t.

dagwood

Aug 25, 2016

My Salesman Issac Mammen was a pleasure. He made sure I was taken care of to get the car I wanted. Lexus of Tampabay did right by me. Would not hesitate to return there or recommend a friend who wants a luxury ride.

Nancy McElroy

Aug 25, 2016

Excellent service by mark Bryant - very much appreciated

Valued Customer

Aug 25, 2016

Went the extra mile on this service visit. .

Mike E

Aug 24, 2016

Scott Banta always provides exceptional service. I have but to ask and Scott makes it so.

Jessica Conrado

Aug 23, 2016

It was a pleasant experience for my 60,000 mile maintenance service appointment.

Jim

Aug 23, 2016

Naaman and Micheal are a pleasure to do business with. We have purchased two cars from them this year are are completely satisfied.

Ronnie

Aug 23, 2016

Very good customer service, they answer all your questions and tell you about all new features on new vehicles.

Sylvia Cimino

Aug 23, 2016

Great service from Khristina Fortunato!! I have always had good service a Lexus of Tampa Bay.

Linda Burgess

Aug 22, 2016

I contacted Ziad (zee) through the Internet. He was so helpful and knowledgeable. Josh in finance department was also professional and knew his job inside out! They were both amazing!

Kwilson,DC

Aug 21, 2016

Great experience. My sales person was wonderful. Staff was great. Overall wonderful experience.

RRB

Aug 20, 2016

I am a snow bird and had planned to buy an RX-350 in the Chicago area. The car I wanted could not be fought or available up north and I was advised that I would have to wait until the 2017 year was out or settle for a car with less features and options then I wanted. As a last resort on short vacation to Florida I called Tampa Bay Lexus who located the car I wanted outside their normal dealer network. By negotiating the transportation fees to bring it to Florida we were able to make a deal. I couldn't be happier with my new Lexus even though the negotiating process was challenging the end result was worth the effort.

Derek S.

Aug 19, 2016

This is my third Lexus, with Lexus of Tampa Bay continuing to excel in every possible area. Service Dept. gets me in on short notice; repairs and general maintenance are completed as promised, service waiting area is very well thought out, where I can get some work done in their computer room, or sit back and have a enjoy a coffee and read a book in quiet privacy. Sincere compliments and appreciation to everyone there; I wouldn't go anywhere else.

SueG

Aug 17, 2016

Beautiful building, lots of seats and food/drinks available in waiting areas.

Charles Lavender

Aug 16, 2016

I have purchased quite a few automobiles in my lifetime and I must say that this purchase was very pleasant. Will was very professional and listened to our needs and in the process gave us a wonderful deal.

Deborah Mccullough

Aug 15, 2016

My service advisor Alex Hildago is very pleasant to work with. Very polite greets you with a smile and will help in any way he can to meet the customers needs. Very persistant in getting the job done, he will refer you to the right person if its an issue he cannot handle. I always leave the dealership with a smile.

Chase

Aug 10, 2016

I bought my Lexus at Lexus of Tampa9 years ago and have been going back for service ever since. They are flexible, informative, friendly and on time.

Deborah Bennett

Aug 10, 2016

Such courteous employees! Very knowledgeable with my particular car. Service was excellent.

DmcDeb

Aug 9, 2016

I love my new 2016 Lexus 200t sport and especially love the red interior. Though this particular car did not have all the bells and whistles, it was definitely meant for me and is a beautiful car. Juan was very courteous and helpful in our decision making. We have already recommended two people that are interested in a Lexus to stop by and ask for him.

Amelia

Aug 8, 2016

Scott Banta--excellent customer service rep, Very knowledgeable and helpful .

Barbara Longell

Aug 8, 2016

Sidney Crawford was a pleasure to deal with. He was informative but not pushy.

Eleonora

Aug 7, 2016

Lexus of Tampa is the best and I will continue to bring my car for service and buy from them

Tom

Aug 6, 2016

Excellent service on my new vehicle purchase. Nick, my salesman, was great.

Annette

Aug 5, 2016

I have purchased 4 cars from Lexus of Tampa Bay, I would not consider using any other dealership. No games, pick your car, be done in a couple hours, or less, service is great, I always ask for Bob Gray, I would not consider anyone else.

Lex250

Aug 5, 2016

Everything was so easy and we didn't feel rushed or pressured. Service has been great too! In and out and everything was done right

Karen

Aug 4, 2016

A great experience!!! My salesperson, Esther, was the best!!!

Cari

Aug 2, 2016

I wasn't able to get a car wash with my service appt because it would have been an additional 45 minutes to my overall appt time. That's kinda ridiculace!

James

Aug 1, 2016

Well communicated service repairs. Got me a loaner given how long service was going to be. Kept me current on what was happening with car and explained all the repairs they did.

Cookeya

Jul 30, 2016

My overall experience was wonderful. The service was prompt and professional.

Josh

Jul 30, 2016

Quick service and very respectful staff. The service staff member took great care of my vehicle and my loaner situation.

Sheila

Jul 30, 2016

I am very pleased with the service I receive at Lexus of Tampa Bay. My service manager, Bob Gray, is the best! He is very personable and makes every effort to address any concerns I may have. I always make sure that when I call for a service appointment, he is available.

Virginia Reeves

Jul 30, 2016

Very happy with my new car and Richard Wayne Levee was great

Govinda

Jul 29, 2016

A very pleasant experience, and satisfying purchase.

Tegnatuk

Jul 29, 2016

I purchased a used 2014 GS350 from Lexus of Tampa Bay. I was a bit disappointed as only 2 of the 3 items I requested to be repaired were repaired. The dealership was in transition regarding where their inventory and sales offices were located which caused some confusion. When I arrived to pick up my vehicle after the repairs there was confusion regarding where the keys to my vehicle were. I waited 20 minutes only to find the key fob was in the car. Apparently no one asked the service guy because he was the one who finally came and got me and took me to my car. One item required gluing and there were glue spots on the rear seat which hadn't been removed. I could understand if this was a Ford or Chevy dealership, but this is a Lexus dealership and I expected better.

Mark

Jul 26, 2016

Ray was very professional and handle my service request well.

Carmen

Jul 25, 2016

BOB GRAY IS THE BEST. GREAT GUY TO WORK WITH. HE HAS BEEN MY SERVICE CONSULTANT SINCE 2006. WOULD NOT HAVE ANY OTHER WAY.

Kelrick Murray

Jul 24, 2016

This is excellent service provided by the dealership, they listen and acted positively

Lucy

Jul 19, 2016

My experience was good . Addison was great helping me with my battery problem.

Philip

Jul 19, 2016

I was impressed by the organization, cleanliness and timeliness.

Trish Lawrence

Jul 19, 2016

Ryan Russo is my new service "guy" and he did an awesome job getting my car in and out very quickly. Thank you.

Joyce Chiles

Jul 18, 2016

Very happy with the service. Staff are very well trained with how customer service should be. I will surely recommend Lexus to my friends and family. Keep up the good work.

Maj Ted

Jul 18, 2016

Paper work for service was accomplished quickly, Loaner was immediately available.Work was done on time.

Steven N

Jul 18, 2016

It was a great experience at Lexus at Tampa Bay. We went to do some test drive the new IS200T 2016 and end up with two cars on the same day: 1 lease and the other was financed. Our sale representative (Luis Fragoso) was awesome. He explained all details about the car and its options and we even got some promotions and free protection plans from the finance manager too.

Cathy lerner

Jul 16, 2016

Other than the process taking too long, five hours, I was satisfied with Lexus of Tampa Bay.

Paul

Jul 15, 2016

Yeah it's a car repair shop butI look forward to it like staying at a nice hotelIt's wonderful!

Christopher

Jul 14, 2016

They were very polite and always let me know how my car was coming along. There wasn't any hassle getting a loaner car either.

Melanie

Jul 7, 2016

L.A. was extremely professional and was not pushy regarding additional repairs. The work was done in a timely many with high quality and I highly recommend taking your car to this dealership for service.

CDS

Jul 6, 2016

We were shopping for a new or quality pre-owned Lexus and found a great selection at the Lexus Dealership of Tampa.

Matthew

Jul 4, 2016

My service rep Ryan was very helpful and efficient!

Melanie

Jul 4, 2016

My Customer Service representative was extremely professional, was not pushy, and very thorough and timely with updates on my car.

Maria Tudela

Jul 2, 2016

Awesome service. Pamela was great. I was going on vacation, and she got me in and out.

Marita Couto

Jun 29, 2016

Good customer service,friendly admission for my car repair, over all very satisfied

Skip

Jun 28, 2016

Ryan is very attentive and delivers what he promises. A great representative of a great dealership...

Lynn

Jun 27, 2016

My service advisor that I have had for 10 years recently left Lexus of Tampa Bay. She (Ginger) always did a great job with our family of Lexus cars. Mark stepped in and was easy to work with. I have an extended warrantee and Mark was able to get everything covered under the warrantee. The loaner was VERY nice, making me want to upgrade my car soon!Thank you Mark.

Philip

Jun 27, 2016

A pleasant experience! Excellent service by professionals!

ANGELA SANCHEZ

Jun 26, 2016

IWAS VERY PLEASE WITH THE HELP OF MY SALES PERSON .THE FACT THAT I'M AN OLDER WOMAN AND NEEDED HELP AND GUIDENCE ON MY ELECTION AND UNDESTSNDING MY NEW VEHICLE..AGAIN,THANK YOU LEXUS.(THIS IS MY SECOND CAR)

Roman

Jun 23, 2016

Excellent service/customer service.The facility very clean and organized, friendly staff.A pleasure to visit.Thank you

Mary

Jun 22, 2016

This was my first service at Lexus of Tampa Bay and I had the pleasure in having Ryan Foster as my Service Advisor. Ryan was very attentive and provided me with the same level of customer service I had always received at Lexus Park Place of Grapevine, TX.

Edwin Powali

Jun 20, 2016

The service was fast and easy. Very personable service advisers and friendly staff

Tuan

Jun 20, 2016

Great experience, no pressure purchase. I was just looking around for ideas and ended up finding a great older Lexus that will suite me for the next few years.I will probably go back and purchase my next vehicle there.

Denise Roe

Jun 17, 2016

Bob Gray cares about his customers and I can't thank him enough for always being there when I need his help!

Richard

Jun 16, 2016

I am well satisfied with the repair was handled. My Lexus is seven years old. All service has been done by Lexus of Tampa Bay.

Traci

Jun 16, 2016

I was greeted with a smile. I was only there for an hour for my 10k checkup. The waiting no area was very comfortable and the donut and coffee were a nice added treat. When Scott came to get me, he was extremely friendly. We talked about the sad events going on in the world. What a gem and ou have there. I'm glad I get to have him as my service guy.

Linda

Jun 14, 2016

Fast reliable service. Enjoyed the experience. Will be back again for next servicing.

Mel klayman

Jun 14, 2016

Staff very helpful and eager to please...Manager and service rep on top of issues Car service and repairs were excellent

Rose-Marie Bass

Jun 14, 2016

Always ask for Dave Jones, he is a great asset to Lexus AutoNation. Receiving a loaner is most helpful. It is always a clean and new car. I will purchase another new Lexus in 2017.

Valued Customer SABRINA

Jun 8, 2016

Alex H is courteous, knowledgeable, professional, flexible, and accommodating Service advisor . He is an asset to the service department and Lexus as a whole . His approachable demeanor promotes trust and reliability . Lexus service department has been maintaining my vehicles for over 15 years .

Richard

Jun 6, 2016

Pamela did an excellent job of communicating and making sure everything went as expected.

Happy Lexus owner

Jun 5, 2016

Best car buying experience I've ever had. Knowledgeable salesman, great inventory. Multiple financing options, the manger even found us a lower rate than what we had agreed to. From appraisal to driving home in under 4 hours!

Mike

Jun 5, 2016

Had a Lexus ES350 that was due for lease return. Looked at several vehicles. Eventually found an IS 250t. Everything went great.

CarlosR

Jun 4, 2016

I went in search of a pre owned vehicle. With the help and counselling of Jeanette Fernandez and the whole team, I ended up taking a new one. The service and treatment was excellent. I recommend this dealership to everyone; they just look for the way to get you the better deal available, while not sacrificing service or treat.

Happy Lexus Driver

Jun 4, 2016

We went looking for a new car on May 18th and Lexus was one of our first stops. We had limited time. We explained that we were only beginning to look that day and needed to test drive and get numbers. We said exactly what we were looking for in a new car. After 1 1/2 hours of meeting people who kept coming to say hello we went out to the car. The sales guy drove "to a safe place to test it" with me in the back seat because my husband couldn't fit there. After a mile I said "let's go back, I've seen enough". It took another 1/2 hour as well as the threat of walking to get some numbers. The finance guy made a rude noise at my suggestion that we leave and they email the numbers if they needed to keep discussing it together.One week later we secured our new Lexus at Lexus of Sarasota!PS My husband says there is no need to belabor it....they were just awful.

KatherineH

Jun 3, 2016

Always explain repair suggestions. Shuttle service is quick and friendly. Alex, service advisor very helpful

Richard

Jun 3, 2016

Everything went very quickly. Thank you. See you Soon.

Minerva F. Ramos

Jun 1, 2016

All though, we probably needed all the things that were done to my vehicle, my husband and I, were shocked to hear that we would have to pay $5,000. plus on servicing our vehicle. And the reason is because I only went in for a 5 yr. check-up on the vehicle; the recalls on the vehicle; the oil change and tires, because I want to keep this vehicle for years to come. Then we get hit with all these other things that needed to be done.I was very happy with my vehicle, until this last service. The pricing in servicing the vehicle alone can kill you. And in plain words, even if it is a luxury car, the vehicle is just a High end Toyota.Parts were almost reasonable, but SERVICE CHARGE on the vehicle was UNREAL and ABUSIVE to the extreme. It took out of us, (the Luxury part). The reason why you would take a 9 yr. old car to the Dealership, where it was purchased, is to maintain the original parts of this vehicle. Even with a discount of $250, it does not justify the ridicules service charge price that I just paid.It would have been a great detail on Lexus part, if I was given the choice, based on the repair price, if we wanted all the work done, or even if I wanted to continue with these repairs or maybe if they all needed to be done at the same time. Because it was not an emergency nor a car crash, it was only preventive maintenance. Part of it needed to be done but the rest was not in the budget at the time. But that was not the case.You see , we only use this vehicle for long trips, and It never gave us reason to believe that it need all that work. I knew it need oil change; new tires and of course the recalls.Let's be reasonable, we are close to our retirement and we need to save for our future and that means that we have to be very careful of how we spend our money and when we spend our money.As you can tell, we are unhappy with this shocking experience. Sincerely,AMSMinerva F. Ramos

Dodie White

May 31, 2016

I personally HATE car shopping, but Lexus of Tampa Bay made my car buying experience a great one! I knew what car I wanted before I arrived, but I wasn't sure I'd be able to get my exact specifications (from color to price), but everyone at Lexus of Tampa Bay helped in making that happen - and especially Devon Coney, my salesman. He was so patient with me, and he made the shopping trip actually fun! Thank you all!

Wes

May 30, 2016

Scott Banta is the best service advisor I've ever worked with in the 10 1/2 yrs I've been taking my car to Lexus of Tampa Bay

Lorenzo HOGANS

May 26, 2016

A very pleasant experience, Excellent customer representative service. Service was timely and the waiting room accommodations were awesome!

Richard

May 26, 2016

Excellent service. Service tech was very friendly and knowledgeable

Rex

May 25, 2016

Just a normal repair for my tire that had a nail in it.

Elaine Layton

May 23, 2016

I recently had my 2013 ES350 in for its 30,000 mile checkup; and my experience was excellent, My service advisor is Scott Banta, and he and his team are professional, courteous, thorough and prompt. I was given a loaner while my ES350 was being serviced, and a young man, Isaac, brought my ES350 to my office and picked up the loaner. He could not have been more courteous. This my 7th Lexus, but the first purchased here since we moved to Florida. I would recommend Lexus of Tampa Bay to anyone looking for a Lexus, or anyone with a Lexus who needs service.

Gail and Anthony Spada

May 23, 2016

We LOVE our new 2016 LEXUS !! Being former LEXUS owner's, we knew we could count on the quality of the vehicle.... We were also very happy with professionals we came in contact with at the dealership to include Michael Mastandrea, Al Hamid and Ben Scharf. They were ALL a pleasure to work with....

MizBGator

May 17, 2016

Lexus of Tampa Bay has always been my preferred dealership since my first Lexus purchase. Everyone is so pleasant and helpful. The loaner cars were particularly appreciated in determining the model(s) I would like if I purchase another Lexus.My service rep, Bob Gray, kept me informed of what really needed to be done and what I could wait to do. I really appreciate everyone.

Pw123

May 4, 2016

Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the service rep said they had no room in shop. Will start next week. 3rd week March promised car will be done by month end. Month end, car just getting painted. By mid Feb. painting done but have electrical problem and needed to take car to Dealer service. After week visited dealer to find they had car a week and have not touched it. Another week later car back to collision center but have a problem with front bumper paint job. Need a couple days to fix. Called after 7 days to find Dave on vacation and no one can talk to me. Called Dave the next week to find paint is done, now buffing out. Also found bad tire on passenger year. (not part of accident). Took 3 days to fix tire, which would take me 2 hours. Picked up car on Saturday 4/30/16. Looks pretty good. Dives nice. Sunday found front bumper object sensors do not work. Called the 5/2. Dave out sick. We are at 5/4 no return call which is the norm. Have been in contact with Lexus USA. A rep Lisa was assigned to me. She is worthless. Told me they have no authority over dealers. Would help we on a trade of my car if I wanted it. Said "by law" they have no authority over dealers. "yea right". That's why the have a corporate head questers and customer rep's and VP's running around the country checking on dealers. Also two emails to GM and no response. DON'T DO BUSINESS WITH THESE PEOPLE.

noah430

May 1, 2016

Hands-down, best buying experienceI'm very impressed with Adham Makki . He is exceptional . Professional and caring. From the first moment I spoke to him in the phone to the moment a shake hands driving with my new GS 350 it was amazing experience. I definitely recommand him and his dealership especially the staff. Don't get bothered by some of the reviews Tampa Bay is the best place to buy luxury car prizes awesome service all the 9 yardsGreat experienceThanks Mr. Makki for everything you did.

b92r3

Apr 22, 2016

Majority of the people that work at this dealership have no people skills. They don't know how to relate. I understand it is a sales environment but if you can't work with your customers, then the customers need to go somewhere else and you, the worker should not work selling cars. I came to this dealership only because i didn;t want to drive to orlando, sarasota, or clearwater. Going in, i knew this dealership had problems based on what others have told me. Most of it is true. If you have a game plan and stick to it, do not let them deter you. If the #s dont feel right, walk out.

Haky

Apr 15, 2016

Just moved to Tampa from Atlanta, and brought my Lexus in for normal maintainance service. Coming from Nalley Lexus maybe our expectations were too high. The experience was not even close to Nalley. First, took over 2.5 hours to have normal service. Then they found issue that was going to be over $3,000 , that employee "broadcasted " to me in front of all other poor souls sitting in the pen area. You are made to feel uncomfortable, service area is too crowded, with no privacy to discuss your car issues with service tech. I declined having them do the repairs even after numerous attempts from pushy service tech to have these done. I hope to find another Lexus dealer in area.

Joan

Apr 10, 2016

Initially I was greeted by a lovely sales person named Esther. I made it very clear to her that at 69 I wanted the lowest number without all the games with the car I selected. I also said I wanted the info within a short period of time.We were there for 3 hrs.She knew her cars and I took a test drive of 2 models.Very satisfied I called my husband to see the cars.Esther said she had an appointment and sent a young sales person who couldn't answer any of our questions after competing a test drive of a sportier model..We went into the lot and he could explain the differences between the models.I asked to see a manager because we knew th car we wanted to purchase.We waited about another 1/2 hour.Michael was convincing after checking into deals from Lexus and had the car we were trading, a Jaguar.More numbers.Finally a monthly lease payments.He said it was his best price and gave us a print out.By the time we left we were completely exhausted and we're going home to make a decision.The next day we received a call from Michael asking us to come back because he had a lower number.Really now!We made it totally clear that we wanted the best priceOn our first visit.He was deceptive and that's why we wouldn't purchase the car. We were very disappointed after having wasted 3 hrs of our time.We're purchasing another Jaguar where professionalism and honesty prevailed..We were there for under an hour..

Lax123

Mar 2, 2016

I expected a superb experience going to a Lexus dealer. I had anything but! Upon entering the showroom I was greeted but things go downhill. I was looking for a specific model and showed myself around and someone behind a desk asked if I needed something and I said yes-looking for this model and she replied-I have no idea!!! You have to find a sales person!!!! She showed no concern for us at all. Finally a salesperson showed up and had little knowledge about anything!!! I was sooooo disappointed about my experience that I almost don't want to buy a Lexus!!! I definitely do NOT recommend this dealer!!!

Necoiljoy

Feb 5, 2016

I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purchased your car from a buy here pay here lot. The people making the appointment were rude and unprofessional. When asking for a full detail she would repeat back " a wash comes with the service" after this happened a few times I asked her if her full detail and wash were the same? She said no. But a full detail takes all day. I told her that I as aware of the and I wanted to secure a loaner vehicle . That is why I was making my appointment in advance. Fast forward... I get to my schedule appointment on time only to be told that there are no loaner vehicles because they do not have enough but the they would shuttle me to Enterprise to get a loaner vehicle at their expense. At this point I have no choice.. When selecting a car at Enterprise... I am told that Lexus only pays for a certain car and offered me a Chystler sedan that was dirty and smelled like stale smoke. I didnt accept it. They had to call Lexus to get me approved for a Somata. Lexus of Tampa Bay provided the WORST experiences dealing with a dealership that I have EVER had. I will driving an extra hour to go to Lexus of Clerwater...the customer service manger assured me that I will not endure any of the level of service I endured at Lexus of Tampa Bay..

Sophia

Jan 18, 2016

We had spent several weeks looking to replace our 2002 ES 300 and were already resigned to the idea that a newer ES was simply out of the price range of what we were willing to spend. Consequently, a Lexus dealership was generally removed from our radar and we'd begun leaning toward Infiniti. We ended up stumbling on car.com listings for a several cars that seemed to have all the features and price range we were looking for. 5 of the 6 we bookmarked happened to be at Lexus of Tampa Bay. We were kindly greeted and marvelously treated by salesman Issac Mammen. He patiently allowed us to alternately test drive multiple cars, multiple times - at our leisure, was very knowledgable and - most notably - with NO hard court press! We actually had FUN car shopping without having to endure the typical car salesman smarminess. Though he was knowledgable, he didn't hesitate to find an answer for questions he was unsure of rather than simply making something up. (This was such a relief after encountering salesmen that did this - assuming we didn't know any better) As was a (secret) possibility going in, we ended up buying both of the cars we were initially most interested in. Issac was very easy-going and once we told him we wanted both cars, made sure we were comfortable with such a big decision. He stayed with us and answered questions beyond the financing process and well after the Sunday closing time. We bought 2010 model years ES 350 & Infiniti M35. We've had them for a week now and couldn't be more in love! The Lexus feels like you're floating on air and is super quiet! The hubby is enjoying the more "manly"-type handling of his Infiniti. All the tech in both cars is surprisingly current as well. Navigation, Blue tooth, etc. All in all, we had a wonderful buying experience. Ask for Issac if you don't want a hassle :)

Robert Waller

Jan 16, 2016

Jason Bottiger spent a lot of time with me to give me a lot of information about the car & the Lexus Company's total customer satisfaction mission & goals they want to live up to.

Sissy

Jan 14, 2016

Although I have only had my NX200T F sport for only 7 days I can say with all honesty I made the right decision in my purchase. In all the years I have purchased vehicles I have never had a dealership or sales person call to check on me. Nor have I ever had one go above and beyond to insure I receive assistance without inconvenience...until my experience with Lexus of Tampa Bay. My purchase was easy and I was satisfied with my nigotionated price. My only regret is I didn't listen to my mom, who has own a Lexus for 20 plus year', about buying one sooner. Thank you Lexus of Tampa Bay and my sales rep Esther Ortiz for making my 1st Lexus experience a good one!

Run!

Jan 2, 2016

The customer service was poor however cars were nice..

Jose Perez

Dec 30, 2015

Car still with dash lights problems on, they told me they will fix it and never fixed,

Jose Perez perez

Dec 30, 2015

Excellent service , Lexus of Tama bayThank you!

Lizzy S.

Dec 19, 2015

I've always heard when in the market for a lexus, Lexus of Tampa Bay is the place to go. I never really understood until I met Johannas Haliu an asset to Lexus. Johannas was a recommend salesman from my in laws. He was an absolute joy to work with from hello. The experience and lack of pressure the entire time was hands down the kind that makes you want to buy a car every week! Thank you Johannas for giving my husband and I a "December to remember"

Jmt

Dec 11, 2015

I want to share my poor experience I had with Lexus of Tampa Bay. I found a used car they were advertising that I liked and set up an appointment to come see it. I live in the Orlando area and drove my car down that I was going to trade in. When I arrived I was told by Josh Foster the used car sales manager, that the trade in price that my sales rep and I agreed on was in fact not what he agreed on and that he would only give me $1 for my car. I should have have realized how dishonest he was at that time and left, however I really liked the car and proceeded to purchase it. The sales rep that I had was very helpful I will add. The next day after returning home I heard a noise coming from the right front wheel. Day 2 the noise got louder and I stopped by my local mechanic to have him check it out. He reported that the lower engine mount was broken and the CV axel was stripped out where it connected to the front wheel, It was un-drivable. He also noted an oil leak. I called Josh Foster and told him what was going on, the amount, and he said to have the shop fix it and they would reimburse me. As the repair was being accomplished the mechanic also noted that the wheel bearing was all rusted and not safe. The total bill was just over $1700. I emailed the bill to Mr. Foster and he said that he would only pay for $1000 of the bill because the bearing was not what we agreed upon and that I "needed to check my math because I added it up wrong". We had not discussed the wheel bearing because it was not yet discovered. I looked at the 50 point inspection that was supposedly done before I got the car and all this should have been caught. (Their were a couple other minor things they missed also) After I pointed out HIS math error, he sent me a check for $1234.00 and I had to take care of the rest. It's sad that a Lexus dealer would stoop that low and treat me the way they did. The unprofessional attitude from Mr. Foster was unacceptable. I had a 3 day return policy but since the repair was beyond that they would not return the car. I hope others read this and take their business elsewhere, to a dealer that treats their customers professionally.

Jmt

Dec 11, 2015

I want to share the experience I had in November with Lexus of Tampa Bay. I found a used car they were advertising that I liked and set up an appointment to come see it. The sales rep I had was very helpful and did all he could do to make my experience enjoyable. I test drove the car and went through the process of purchasing it. The next day after returning home I heard a noise coming from the right front wheel. During day 2 the noise got louder and I stopped by my local mechanic to have him check it out. He reported the lower engine mount was broken and the CV axel was stripped out where it connected to the front wheel, It was un-drivable. He also noted an oil leak. I called Josh Foster and told him what was going on, the amount, and he said to have the shop fix it and they would reimburse me. As the repair was being accomplished the mechanic also noted the wheel bearing was rusted out and not safe. The total bill was just over $1700. I emailed the bill to Mr. Foster and he said he would only pay for $1000 of the bill because the bearing was not what we originally agreed upon and that I "needed to check my math because I added it up wrong". We had not discussed the wheel bearing because it was not yet discovered. I looked at the 50 point inspection that was supposedly done before I got the car and all this should have been caught per their checklist. (Their were a couple other minor things they missed also) After I pointed out HIS math error, he sent me a check for $1234.00 and I had to take care of the rest. Lexus of Tampa Bay does have a 3 day return policy however Even though I discovered the issue on day 2 and brought it to their attention, the repair locally took me outside of the three days, they never offered to take the vehicle back. The car was used, and sold as is with no warranty, however One would expect a vehicle to last longer than two days without a huge repair bill. Buyer beware and have an independent mechanic inspect any vehicle prior to purchase. ***UPDATE***After threatening legal action against me for the reviews, I contacted an attorney also and was Advised that if I had written everything truthfully and stated the whole story, I had nothing to worry about. The general Manager contacted me the next day apologizing that I had not got the refund that we agreed on earlier. josh foster had not done what he was told...we agreed on splitting the difference and Lexus sent me a check for $260 and I removed the BBB complaint. I am happy with the outcome and think they acted fairly. Thank you Lexus Of Tampa Bay.

Brotosky

Dec 6, 2015

Great car buying experience. Zero pressure just useful guidance while buying a preowned car.

Jacqueline Rieken

Dec 4, 2015

I was looking for a vehicle online and went into the dealership to test drive the car and made a purchase. The customer service experience was great.

Olivia Sharkey

Dec 3, 2015

Staff was very helpful and I need to come back as there was not part in stock

CindyS

Dec 2, 2015

I had a very good experience at Lexus of Tampa Bay.

Conrad Dionne

Dec 2, 2015

Sales Rep was very helpful and knowledgable about the vehicles. The purchase was quick and painless.

sciencefan

Dec 2, 2015

I had an original RX and needed a new one. The sales person offered a deal that I could not refuse and a good trade in value. I went away with a fabulous car and a TV!

Pamela

Nov 30, 2015

Very professional service! I would recommend this repair. The repairs were done to perfection.

Annabelle Sireci

Nov 25, 2015

Their customer service was great. They did a wonderful job on keeping me posted on the progress of the repairs needed. I was very impressed!!!.

EFS

Nov 25, 2015

The staff at Lexus Tampa Bay were very attentive and helpful in helping us buy our new car.

jim

Nov 25, 2015

Excellent buying experience. Great staff. All details were handles in a professional manner.

Vincent D. , RN

Nov 25, 2015

Frankie is absolutely amazing! He is passionate about ensuring that Lexus continues in the pursuit of excellence. Alex, in detail, absolutely detailed my vehicle just as good as the day I bought it. Totally exceeded my expectations and being in the military in the past I am extremely detailed and particular in how my vehicle is cleaned. Wow! Just a perfect detail and service experience. I highly recommend this dealership. They take such pride in exceeding their customer's expectations. Thank you Lexus for being so awesome and showing me the true meaning of the pursuit of excellence.

Judy

Nov 24, 2015

Experience with Jeff has been great! I love the concept of having one Service Consultant assigned. It makes things more personable and welcoming to any issues for resolution. Good customer service!

Declan O'Beirne

Nov 22, 2015

From the receptionists to the finance manager and everyone in between it was a professional and collegial experience.

S Robinson

Nov 22, 2015

Came in for service on our previous Lexus. Started looking around and traded in on a new Lexus.

Angela and John Hernandez

Nov 21, 2015

No question that I felt like I was their only customer. That made me feel very comfortable dealing with Nick Otero.

Edward Murphy

Nov 21, 2015

Was met by my friendly Service Advisor, David , who assisted in the sevice aspect of car care.

Janet, satisfied customer

Nov 21, 2015

The "pursuit of perfection" rings absolutely true for this dealership. I just purchased a new RX and couldn't be happier with this car. Two years ago I ended up trading the LS I owned and loved for ten years for another make. I had considered the RX and had talked with Nina at the time but decided not to purchase. She was gracious and wished me well with my new car. That car no longer fit my needs so I returned to Lexus. I went back to Nina and was welcomed back by both Nina and my former service advisor, Ginger. There was no pressure, they truly wanted to make sure it was the right car for me. Buying process was painless from start to finish and I would totally recommend this dealership. Take my advice, stay with Lexus. You won't regret it.

Anna

Nov 20, 2015

I was recommended by a friend to go to this dealer to look for a car. I had Justin P as my sales rep and Cory as my financial guy! They both were excellent and incredible men that helped me into my IS250 fsport! I'm extremely happy with the help and attention that I received! :)

Tampa Attorney

Nov 18, 2015

Nina Yi, my Lexus sales consultant, helped me pick the perfect car for me. She answered all my questions clearly and concisely, and cared enough to take the time to do so. I am very thankful to her because I love my new car!

Ryan F

Nov 15, 2015

Great place!! Awesome and friendly staff! I feel like I got a great deal on my newly used Subaru!!!

Brandy

Nov 8, 2015

I had leased a Lexus previously, and Lexus always provides the best customer service. Lexus of Tampa Bay was no exception. Alex Junco, our sales rep was one of the best we have worked with. He was not a typical "car salesman" and his customer service went even beyond the purchase. He is a great asset to the Lexus of Tampa Bay team. The sales manager did a great job as well on finding the exact car I wanted, at a price I could agree on. I only gave it a 4 instead of 5, due to I think the auto industry needs to improve their car purchase process so we are not at the dealership for hours. I think a more automated process will provide an even better customer experience. Lexus could lead this trend.

Amy A.

Oct 31, 2015

Chose this dealer because of preferred status by my insurance company. Excellent service and updates, clean facility,easy arrangement for rental while car was being repaired. Only glitches were wrong part delivered/ordered which caused a delay over a weekend that extended the repair almost a week. Car was delivered to my home by flatbed when finished ,but unfortunately had a dead battery 2 hours later when I went to use it. The car looks like new,and came back very clean.

William

Oct 21, 2015

I leased a 2015 extra 350. I love the car and was treated very nicely by the whole staff. I will definitely do business again with this dealership.

Katie kovaleski

Oct 20, 2015

Great customer service, working with them was easy and enjoyable

Daryl J

Oct 15, 2015

Always a great experience! Naaman Johnson Sr is an excellent representative of the dealership in new car sales and Scott in Service is excellent as well.

Clint

Oct 13, 2015

I had an excellent experience taking my car into be serviced at this location. They informed me of a recall on my vehicle and gave me a loaner vihicle drive while my car was being serviced.

L Cook

Oct 13, 2015

I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor idle. Sometimes, the car takes a while to even drive because of the poor idling and stalling. I've taken it to them several times over the course of the last two years but the lights weren't on when it arrived and they told me unless the lights are on, we can't see what the problem is. I don't live near the dealership so everytime the lights came on by the time I scheduled an appt, the lights were off. Finally, my local service man told me to bring it in when the lights came on and he would scope it for me. The lights came on again and stayed on. Took it to the local guy who told me what the problem was and said there was a service bulletin and an extended warranty for unlimited mileage and 7 year extension, naturally, of which I'm just outside of that warranty period. I only have 50K miles on this car. Lexus denied the claim even though they were well aware that the piston system in all these cars were faulty and why they were forced to extend the warranty. I'm considering a class action as I've since found many many people with this problem and Lexus has refused to fix it. I thought that we would have been better at taking care of their customers. Will NOT be purchasing another Lexus and especially from this dealership.

loriasc

Oct 12, 2015

My goal was to find a used hard-top comfortable fun to drive and with little miles as possible and in great condition and for as low a cost for the car that I could find. I shopped many dealers as well as one private owner and I found my car I was looking for at Lexus of Tampa Bay. I bought their used Volvo C70 hard top convertible. I met a sales staff that were not only really pleasant to talk to, but no pressure and very professional in their explanations and showmanship. I was provided choices between used Lexus cars as well as the one I was after and eventually purchased my fun car that I love driving. Even after my purchase, I went back to obtain more paperwork that I will use to help me learn more about my car. For that follow up Esther provided me, I thought was very valuable and helpful to me. So I thank her for her professionalism and top-notch sales follow through. I'm a happy customer of Lexus of Tampa Bay and their sales staff and would highly recommend for someone in the market for a car to look at their inventory of new and used cars.

KK

Sep 28, 2015

Before traveling to Lexus of Tampa Bay, I went to three other dealerships in search of my next car. None compared to Lexus of Tampa Bay. Issac Mammen helped me find the perfect car at the right price. The facilities and general atmosphere was welcoming. The staff were helpful and funny. I highly recommend.

Sandra P

Sep 28, 2015

Wants to purchase a car . Bmw used low mileage color black wood interior

LoriP

Sep 22, 2015

Very enjoyable experience. Everyone was truly a professional from considering the car to buying the car. This is my 2nd Lexus from Lexus of Tampa Bay.Lori Proctor

John Stringfield

Sep 21, 2015

Great service, easy to talk with and buying experience

Lauren

Sep 20, 2015

We had a wonderful car buying experience at Lexus of Tampa Bay. Mark Duprey was our salesman. He was helpful, knowledgeable, and very friendly without being pushy. I love my new Lexus.

RX14

Sep 17, 2015

As always Lexus of Tampa Bay did a great job on service. Very courteous , friendly and professional Service consultant and the rest of the staff.

ada evers

Sep 13, 2015

I was on my way to renew my car tag and having the day off decided to stop at Lexus of Tampa to check on a Lexus car. The salesman Moe Awada welcome me and right away took to me look at some use Lexus car knowing I do not like color grey for a car. He found me a white 2013 IS250 fully loaded with low mileage which I really like a lot and not sure if I can afforded it. Within2 days he got with his higher boss and did work out so I can purchase the car at a price I can afford with low interest rate. Moe even got my keys set up so when I unlocked my car my windows would roll down and show me how to use GPS and Bluetooth.. I was very impressed with Moe and his willingness to assist me in getting this car that I have enjoyed having and riding in it. Everyone at Lexus were very helpful and greeted me each time I arrive with willingness to help.

Ida Johnson

Aug 28, 2015

My service was done within the time I was told and the service people are very nice and attentive.

Don A

Aug 24, 2015

Came in just to look and came out with a lease. very professional, experienced sales that was pleasant and enjoyable

Howard Muse

Aug 20, 2015

Recently on 8/4/15 the following lights came on and stayed on "ECT", "ABS", "BRAKES", "EBRAKE", and the triangle orange warning light with a warning message in the center of the gage cluster . "Stop the car immediately and notify your dealer. I tried to contact my service rep, Ginger Williams, to ask if it was safe to drive the 66 miles to Lexus of Tampa Bay, or should I have it towed. Another rep answered and said Ginger is with a customer, I will give her the message and have her call you back. After two hours of waiting, I called again and received the same service rep and I asked if Ginger was in. She said, "Ginger is in, I will transfer this call to her". I did not get to talk to Ginger Williams because I received her voice mail. I briefly described the problem, and asked for her to call back to see if the car could be driven, or had to be towed to Lexus of Tampa Bay. I don't even think of going to Lexus of Orlando, because of past bad experiences. After another hours wait, I finally called my local Toyota dealer, who assured me that the car could be driven. They diagnosed the problem as a faulty ABS Actuator, ordered the part and fixed the problem. I have yet to hear from Lexus of Tampa Bay 4 weeks after the two calls. This also happened in March when I was leaking radiator fluid from a water pump that had to be replaced, two calls and no response. The non response to customers that don't know whether the problem they have is major or minor is not what I expected from a luxury car dealership whose motto is "The Pursuit of Perfection" .

Paula R., RN

Aug 20, 2015

Had a fantastic and fun experience with the purchase of my new Lexu RX. Mike and Hernando were great. I still miss my old lexus rx and continue to feel the physical pain of its demise, but it was so well built that I'm still here. I wouldn't own any other vehicle. Thanks again guys!

eric reyes

Aug 12, 2015

she very nice lady have good service in the are happy people work

Lexus fan

Aug 10, 2015

I found the pre-owned 2015 Lexus RX350 that we wanted through a search on cars.com. I worked through the trade-in/buying process with Eduardo/Internet Sales, Andre Taylor/Sales on-site, Larry/Mgr and Sherif/financing. All were very helpful and professional. I'd recommend Lexus of Tampa Bay!

Jane Gabbett

Aug 3, 2015

Brian is one fantastic advisor! He has always gone out of his way to be informative, explain what work haqs to be done and even arranged for my older Lexus LX470 to be delivered to my home after a couple of days service...I never even get a ssssssimple oil change somewhere else because of the fine service team I have experienced over the 4 years I have lived here. When I buy a new Lexus it will definitely be from Lexus of Tampa Bay!!!

Rocdogg699

Jul 31, 2015

I took my car for service and repair. They gave me a new loaner plus took care of everything I needed. The calls were very friendly.

Canfig

Jul 22, 2015

Great service, everyone looks and acts professional. You don't have to waste a lot of time haggling over prices. Everything is straight forward, no oversell, which as a woman I really appreciated. My husband is a researcher and knew what he wanted and what would be the best car for us, however I would feel comfortable if I went alone. This is our second purchase at Lexus Of Tampa Bay. Eduardo, was our sales rep and did a wonderful job. Kind, considerate and knows the Lexus Product line. You not rushed. Additionally, Mr Petrillo, the general manager welcomed us and we were treated like VIP's. As busy as he must be he saw us off before we departed the dealership and thanked us for our business. These people really have their stuff together.

JEFF C

Jul 22, 2015

TAMPA BAY LEXUS SERVICE DEPT HAS GREAT CUSTOMER SERVICE.

Robert Mazza

Jul 12, 2015

My experience at Lexus of Tampa was good. A few bumps along the way but overall satisfied

Jtannenbaum

Jul 11, 2015

I started communication with Lexus of Tampa Bay through email and they were extremely quick to respond and fluid within their salespeople helping respond when one was busy. I had received multiple responses from my salesman Nicholas Otero after business hours even though he did not have to. He made my experience with Lexus of Tampa Bay one to remember. The negotiations were easy, the facilities were flawless, the staff was professional. I had an unforgettable experience with Lexus of Tampa Bay and would recommend them, but mostly my salesman Nicholas Otero to anybody.

Jin

Jul 3, 2015

Great experience every time with Brian mended hall. He takes great care of his customer.

L-car Candace

Jun 15, 2015

Everyone in the service dept is so cordial and polite. My Service Advisor, Ginger, is the BEST - really takes care of my car's needs with an eye for my budget! I had a loaner car that I am actually considering purchasing. Before that, I was certain I was going to drive my ES until the wheels fall off!!!

Kate

Jun 9, 2015

I love the friendly and attentive service from Lexus of Tampa Bay. Although the wait may be a little longer than Jiffy Lube, the experience makes it so much more enjoyable. My customer service person, Jeff Albert, was informative, polite and got me out as quickly as possible. The other bonus with oil change service at Lexus of Tampa Bay -- a beautifully clean car is handed back to me.

ticked-off

Jun 7, 2015

Been buying cars for 57 years, so I've been (mis)treated to most of the auto industry's nasty tricks. Lexus of Tampa Bay hardly missed a nasty trick when my wife and I went to purchase a used Volvo. We owned a like-new 2005 Honda S2000 - a truly high performance, genuine sports car very much in demand by young men (I'm 77 going on to 29!) so this car can be re-sold quickly, and very profitably. So here's the sad rip-off story. 1) Larry low-balls the trade. As proof of the low-ball, 5 days later I sold the S2000 to local dealer for 45% more than Larry's offer. Lexus, after my complaint to Autonation - the corporate parent - admits "Larry made a mistake. Sure!!! The mistake was failing to figure out that us old folks know when we're being robbed at pencil point! 2) The Volvo has about $1,500 of undisclosed damage to front bumper valence. It's a good laugh in hind sight after hearing how their used cars go through a multipoint inspection. Sure, but do they get repaired? 3) they try to slide in an extra $900.00 of upholstery and paint protection even though I specifically told the salesman I do not pay for such rip-offs. Read my lips - I told you I'm a retired Wall Street Financial Analyst so I know when you are trying to foist $10.00 worth of Scotch Guard and Aerospace 300 off on me for $900 bucks. That's a known industry abuse and plain stupid salesmanship to boot. 4) they tell my wife the S2000's front tires are worn out. I had local Honda dealership inspect the S2000 one week prior to visiting Lexus of Tampa. I had the print out in the Honda showing 50% life remaining on the front tires. This one amounts to factual, provable mis-statement of fact!. 5) Larry refused to budge one $ on price of the Volvo, so we walked. Next morning Larry callsed to ask what they can do on price to get a sale. The answer is not fit to print. 6) Autonation corporate customer relations department refuses to answer repeated calls with my specific requests (3 times) for a call-back. As a retired Wall Street Guru who analyzed corporations around the globe for 40 years, I think I'm qualified to give Autonation, and this dealer, a solid SELL AND RUN FOR YOUR LIFE rating.

Pablo Vizcay

Jun 5, 2015

excellent bying experience, everyine corteous and polite, everyone very profesional

J Shaw

Jun 3, 2015

It was a 1st class dealership and a first class experience. Everyone there was quite friendly and caring about our experience. I would recommend Lexus of Tampa Bay to all my friends. They are a 5 star dealership.

gcavitt

Jun 2, 2015

My husband and I just purchased a Lexus IS 250, and I must say this was the best car buying experience I've ever encountered in all the years of our car purchasing! Loren Shinault and Josh Foster, and the finance manager are just AWESOME, I'm so happy with the outstanding service provided by the most friendly, intelligent, caring individuals who really gets the job done! When they say they are there to make you happy, and will do what it takes to make this a memorable experience, they will do just that! I love these guys, I pray that God will continue to bless them and make their paths just as smooth in their future endeavors! I've been driving around showing off my new car, and I just had to stop and take this time out to commend these guys because again these guys are AWESOME!!! XOXO!

jeremy watson

May 30, 2015

I brought an used infiniti from lexus of tampa. The process was swift, they got me situated right away. Great people!

Phyllis Tondelli

May 30, 2015

Always great dealing with Lexus and this was no exception. I had great success with my 2005 Lexus and expect the same with my new Lexus.

George Laurie

May 23, 2015

David Schweizer was very professional and made the buying experience pleasurable.

Mike

May 23, 2015

Kept switching sales people, no follow up will not return to this dealership and will not recommend

Luv my Lexus

May 23, 2015

I came into dealership about 30min before closing. They rushed to it. found me the color and model I wanted. They stayed late and made sure I had my car. Very, very nice about it. When I wanted to return the next day with someone to drive my old car home, they wouldn't hear of it, they had it delivered to my home [ I live in New Port Richey, quite a haul].

Majorrn1

May 20, 2015

This service experience is just as good as it has been over the past 10 years. Would never take my vehicle any place else.

J K Carter

May 17, 2015

The experience of purchasing a car at Lexus of Tampa Bay was positive. The vehicle was offered at a fair price and our salesperson Mike Tadros was courteous, knowledgeable and worked hard to ensure that every one of our concerns about the vehicle we purchased was addressed. We look forward to a continuing relationship with our service representative and Mike in the years ahead.

E & J Retired

May 15, 2015

We have a 7 yr old Lexus LS460 and when we received a recall they came to our house and picked up our car and left us a NEW loaner. Now that is what I call service!

Robert W. Adams

May 12, 2015

We enjoyed worknig with David Schweizer with Lexus of Tamps Bay

Keri Garcia

Apr 22, 2015

Found exactly what I wanted. The car was in excellent condition. And the staff was friendly

Coadred

Apr 15, 2015

Great attention to my needs, selecting and then paying for the car. Would do business with Lexus of Tampa again without hesitation.

Jay Martin

Apr 14, 2015

My first time at Lexus of Tampa. Cant say enough good about these guys. Sam Azhari and Michael Lee are honest, fair, and very knowledgeable about their cars. I look forward to doing business with them in the future.

Carol

Apr 7, 2015

If interested in a Lexus, this is the place to go. Everyone is extremely knowledgeable and friendly! I have been to other dealerships and not been happy with my experience, but this dealership really cares about customer satisfaction. I highly recommend them. Our slaes person, Naamen Johnson was outstanding!

Connie

Apr 6, 2015

The only negative was that I felt pressured to purchase add on which I have found I did not need - no from the salesman but the finance officer.

Michelle

Apr 1, 2015

Had an excellent experience with Tampa Bay Lexus dealership. Great, super excellent customer service and really helped us with our trade, as that initial plan , fell apart earlier that day . Our advisor, Michael and Isaac were awesome, from beginning to end.

Burgess

Mar 24, 2015

I was researching cars for a month and narrowed it down to two dealerships with 3 used cars at one and 2 at the other. We visited Lexus of Tampa first because they had the 3 on their lot. Loren was great. He didn't try and talk anything up and just allowed us to look at the cars and make our decisions on narrowing down our choices to one car. We then took a test drive and he used that time to talk about purchase options and other warranty packages. This was time well spent as I played around with the radio and heated seats :)We decided this was the car for our family and we sat down with Loren to talk payment options as he sent the car back to get washed. The experience was very productive and non pressured.

Tammy

Mar 20, 2015

Previously we purchased three certified pre-owned automobiles from this dealer and this salesman. He is very customer oriented and we asked him to look out for yet another certified pre-owned SUV for us. He found one that was exactly what we thought we wanted. However, after a very informative and pressure free comparative analysis conducted by our salesman, we decided to lease a new SUV. We are very pleased and satisfied with our decision.

Santina

Mar 13, 2015

Bought a certified preowned IS250. Excellent experience. Nadir is very knowledgeable, helpful and respectable. He went above and beyond. Would highly recommend.

MARVIN WATSON

Mar 11, 2015

It's always a pleasure going to Lexus of Tampa Bay to get my RX300 serviced. While getting outstanding service on my vehicle, I enjoy their new coffee machine and donut. It also gives me the opportunity to read the newspaper or a magazine. Very relaxing atmosphere. NOTE: One time I had brakes done at another repair shop as it was closer to my home. The pads only lasted about a year because they did not use CERTIFIED Lexus parts. The costs at this shop was about the same as it would have been if I'd taken it to Lexus.

Paul

Mar 11, 2015

Shopped all of central Florida and was given the best deal in Tampa. Give them a call before going to Orlando or Jax.

Catherine

Mar 6, 2015

I purchased a 2015 NX200T. Mr. Mark Durprey was my salesman. He was very kind, knowledgeable, helpful & patient! He has followed up with me several times since my purchase. Everyone I've contact with has been very friendly and helpful. I look forward to being a part of the Lexus family. I am truly enjoying my new car.... Thank you for making my first experience at Lexus of Tampa a truly great experience.

Barbara - Lexus fan

Mar 5, 2015

My vehicle was in for service. My consultant was very knowledgeable and courteous..

Carole/NX owner

Mar 3, 2015

Our experience was excellent. we did not expect to go home wit the new NX but this dealership made it possible.

Gina Gomez-Pratt

Mar 3, 2015

My great experience always starts with my superb service representative Ginger Williams. She is both personable and professional. She is the best!!My repairs are always done accurately and efficiently. When my car is ready to be picked up after service it's always extremely clean on the inside and out. I have owned my IS 250 since December 2005 and my experience has always been a positive one, way to go Lexus!!! I love my dealership and my vehicle

Lawrence S

Mar 3, 2015

First class like you would expect from Lexus. I bought a preowned Lexus from this dealer before and have taken my Lexus back for maintenance. This was a shopping experience and she got a fine fine Lexus that was immaculate for a very reasonable price. I like their coffee.

Lexus fan

Mar 3, 2015

Service was very good, brought Lexus rx350I enjoyed the car

Tpaatty

Mar 3, 2015

Mark Duprey and Steve Honigsberg provided us an excellent deal and the kind of service that reinforces our decision to get a Lexus. What a great dealership!

Bettye A Napier

Mar 2, 2015

Every thing went well. Alex was very helpful. Explained the repairs I needed to have done. Gave me a written copy

Ritchie Trading Co.

Feb 26, 2015

Extremely professional & proficient service operation, with good cost-benefit value provided for service work performed. High point of first visit to this dealer was interaction with the Service Consultant, from first introduction through multiple follow-up status reports - very professional....I will return.

Cindy P.

Feb 25, 2015

My 2005 Lexus RX 350 was serviced and the tires rotated by Lexus of Tampa Bay in less than an hour. They also washed the car and cleaned the inside, including removing a haze that was bothering me on the inside of the windshield. My representative let me know that I will probably need new brake linings in a few months, but he said that they are okay now. The waiting room is very comfortable and includes a space for watching TV, a room with available computers, and a quiet area for reading or working. Overall, it was a very good experience.

Miguel A

Feb 20, 2015

I bought a pre-owned 2009 IS 250, and sales agent Eduardo Hernandez was outstanding. From the minute I showed interest in the car until I drove it off the lot, he was with me the whole step of the way providing great customer experience. Finance manager Ian was also great and I was able to drive the car off same day I saw it. I had to return for a few minor things, and service manager Scott was awesome as well. Thank you Lexus Of Tampa Bay family

Benjamin Mullis

Feb 19, 2015

I bought an es330 from them back in 2006 and I have only gone to them for service. I would never take it anywhere else. They have the BEST customer service, and they really make you feel welcomed and appreciated.

Raymond Slowik

Feb 19, 2015

Everything that needed to be done was completed. xxxxxx

Ben Duong and Darlene Cannon

Feb 18, 2015

Steve was great through the entire process! Great customer service!!

Rod

Feb 18, 2015

Asmae Bouazzaoui assisted me in a recent lease transaction. She was great and I highly recommend her and Lexus Of Tampa Bay for your next lease.

C.Watson

Feb 17, 2015

I had a lovely salesman Johannes he was great. I advised anyone looking for a Lexus get in touch with him.He is the best

Eric in Orlando

Feb 17, 2015

My experience at Lexus of Tampa Bay was excellent. After two frustrating months of searching for a used 2010 Toyota Prius and dealing with shady used car salesmen and sketchy dealerships, I finally found the exact car with low miles I was looking for at their dealership. The purchase process was a no haggle process and my sales associate Jeannette was fantastic. The finance manager was also excellent and even negotiated me a much lower interest rate. I will definitely purchase from them again.

Mr D

Feb 13, 2015

Entire process was efficient with no surprises. Facilities are modern with an delightful ambiance and amenities. The certified used RX 350 was immaculate, cleaned and full of gas. It literally looks brand new, inside and out. Our MASTER sales associate, Arnell Howard, was personable (great sense of humor) and professional as were all personnel. Everyone was friendly and helpful. Our only negative comment: "We wish we had done this years ago!!!"

Delcita Thompson

Feb 12, 2015

I have experience good service at your dealer thank you for that good service

Sue

Feb 11, 2015

RX 350 lease. Very knowledgable sales personnel. The dealership as a whole was quite easy to deal with. I am very happy with my new car.

Mr. Perry

Feb 8, 2015

I purchased a Lexus RX350 from Lexus of Tampa Bay and Michael and his team was very helpful, friendly and easy to work with. They made this purchase a pleasant experience and I will continue to do business there. Also my wife purchased a IS250

Theresa Nadeau

Feb 7, 2015

We were very satisfied with the Tampa dealership and everyone was very helpful.

Carol P.

Feb 5, 2015

...all good...nothing about which to complain!...great vehicle!

coup

Feb 5, 2015

My experience was magnificent. Everyone involved with my perches was courteous and friendly. Some day I hope to purchase a new vehicle from Lexus of tampa bay. An amazing experience.

Tonya C

Feb 4, 2015

I took my car for service and was treated very well. I was given detailed information about the repairs that were going to be done and, the wait time was very short

Larry K.

Feb 3, 2015

It was a Great used car buying experience ! How many people can say that about buying a used car . The salesman was very good and never pushy , negotiations went smooth and delivery and finance went smoothly . The dealership and people were impeccable and I would buy from and recommend them to anyone .

Valerie

Feb 2, 2015

Our car was totalled by a random act of vandalism and Chad, being a certified USAA damage estimator, did a great job assisting us through the process. The service and reception areas were clean, as were the bathrooms-which were also well-stocked. At a really stressful time, it was a pleasure to interact with this business. The staff was knowledgeable, friendly and efficient. I was literally in that office for about ten minutes and the whole thing was handled. Thanks for great service !

M. Murphy

Jan 31, 2015

These guys are great, less than 2 hours and driving down the road with new car. Fastest easiest car buying experience in my life.

DKA from Dallas-Ft Worth

Jan 30, 2015

Helpful staff. Easy negotiating, fair value. Excellent make-ready for pickup.

Karen m. w.

Jan 28, 2015

Our sales person Nicholas Otero was a man of his word. We are customers for life.

DOB

Jan 24, 2015

Sales associate (Jason B.) was very knowledgeable and helpful. We were glad to go to Lexus of Tampa Bay for our very first Lexus. It was a great experience.

FL

Jan 22, 2015

Nadir Jarmanos at the pre-owned Lexus of Tampa Bay has excellent knowledge of Lexus. We were looking for ES/GS. He gave detail explanation, took us for a test drive. There was no pressure of buying. Two weeks later we visited again to find car. 2014 just came in and that was it. The buying was hastle free and so smooth that we bought the car the same day. Very Happy with Lexus

Franklin Johnson

Jan 22, 2015

I have used this dealer for many years and always recieved exelent service.

Fred F.

Jan 22, 2015

Did the service on time with exceptional respect and manners. Beautiful facility.Very very busy but efficiently and effectively run.

Richard Crannell

Jan 21, 2015

Mark did a wonderful job understandign what we were looking for. He respected our time and took us to exactly what we wanted. We knew the moment we sat in it. Being a past customer, the excellent service was not a surprise. I don't think I ever opened a door.

David Rivera

Jan 20, 2015

Seles experience was divided among a couple of sales people, not because their fault but necase of mine. The gentleman that showed the EA 350 to my wife was very knowlegable and courteous. He knew the answer to every question. He told us that the credit inquiry would be a soft hit. Lexus did a hard hit on my credit which I didn't like. That was the only blemish in the process. I saw my self almost forced to buy Lexus, but the truth is that the deal they offered me was sweet.

Donna Russo

Jan 20, 2015

I am spending a couple of months in Florida and it was time for routine service of my car. I was able to get my car in quickly, the service representative was friendly and professional. I waited in the lounge which was very well equipped with tv's, beverages and very comfy chairs.

B Lexus 350 ES

Jan 13, 2015

Brendan did a great job helping us find the right car.

Peter Benstock

Jan 13, 2015

Nicholas Otero did an outstanding job with the recent sale of a Lexus GX 460 to my wife . I was so impressed with his professionalism that purchased a Lexus from him as well. Nicholas is a true sales professional .

Bryan Chulu

Jan 12, 2015

I purchased few cars over the phone, Salesman Nadir helped me and, I recieved exactly same cars in CA, Very good take care of it, Thank You Nadir,

C.L. Agosto

Jan 5, 2015

All the employees that I dealt with during my visits were very professional. One emplyee who stood out was Mark Duprey, the salesman. During the test drive,he made me feel very comfortable and was very thorough with his explanations.Overall, it was a very pleasant experience.

charlie floyd

Jan 5, 2015

Lexus salesman was great. the sale didn't take long . they were also able to meet my needs in a short time my wife is happy and so am i.

Juan Rios

Dec 30, 2014

Very satisfied. Bought a precertified 2011 lexus es350. Great shape, price and low mileage

Clastra

Dec 27, 2014

I bought a used car from Lexus of Tampa Bay and I am very happy with the service and personal attention I received. My sales person, Ben Scharf, was very knowledgeable and treated me like a VIP throughout the whole process. They sold me a very nice quality vehicle at a very reasonable price. My sales person did all the right things to earn my business. I will definately consider buying from Lexus of Tampa Bay in the future and encourage anyone buying a used car there to ask for Ben Scharf as your sales person.

Janice Manzella

Dec 27, 2014

It was a very pleasant experience and Jeanette Fernandez was gracious and she has exceptional product knowledgeable. On another note, Josh Foster, was extremely helpful during the financing process. I would highly recommend my family and friends to Lexus of Tampa Bay. My vehicle is amazing.

George Winny

Dec 24, 2014

I was initially having another car serviced when I met Issac Mammen, he helped me look through a selection of used cars. Due to Issac's gracious behavior and expert knowledge, I was easily able to purchase the car of my dreams with both remarkable ease as well as an extremely affordable price. Issac helped me through every step of the process, through selection to purchasing as well as taking the time to assist me afterwards with any questions I had afterwards about maintenance as well as function. This was by far the smoothest car buying experience I have ever had and I sincerely recommend Lexus of Tampa Bay, and particularly Issac, to anyone interested in purchasing a car in the future.

Miles Beamguard

Dec 24, 2014

Mike was extremely helpful and will definitely go back to Lexus of Tampa Bay for service and future vehicles.

Nancy Liss

Dec 24, 2014

Guy Struble made buying my new car a great experience!!

Robert A

Dec 24, 2014

They delivered the car to me on my birthday and even brought me a present (shirt and hat from the dealer). Thanks

Bill Kale

Dec 19, 2014

Third car I've purchased from Lexus of Tampa. Johannes Hailu has been outstanding to work with.

Chee

Dec 19, 2014

Best of the best and very good making things comes true .Mr Michael Cappelluti and Sandy Diaz are the perfect team on me buying 2015 RX 350.

Felix Cannella D.D.S.

Dec 19, 2014

Michael Tadros is a dedicated dealer both for the Lexus dealership and the coustomer.He worked with me on all issues having to do with the automoble.He excells in knowledge and patience. He even made a trip to my home to help me with the navagational system. I will give him the highest rating possible. Sincerly, Dr. Felix Cannella

MiraBayGaryG

Dec 19, 2014

Loren, the Lexus Master Certified Product Specialist, and his team were patient and helpful in my search for a new vehicle. I eventually leased the GS 350 and love the way the car performs and all the great features - paddle shifters, cutting edge electronics, etc. I have attended the BMW Performance Driving School and the M School, so my expectations for comfort and responsiveness are elevated. I do not foresee repairs on the GS 350, but if routine services and care are as good as they were on my 2006 400h trade-in, I will be highly satisfied.

Sonia and Chan

Dec 19, 2014

Arnell Howard was our sales person and did an excellent job taking care of us.Hiram also did an excellent job taking care of us.Everyone was very nice and treaded us well.Thank you to all involved in making sure we get the best service.Sonia and Chan

Alden Burley

Dec 18, 2014

I recently bought a used vehicle from Lexus of Tampa Bay. Mike Cappelluti and Hiram Algarin made the whole process quick and easy and went out of their way to thoroughly answer all of my questions. The whole team at Lexus of Tampa Bay is great and I look forward to working with them in the future.

Joseph Andrew Shatley

Dec 18, 2014

Great experience and look forward to getting another car from there in the future

Kary

Dec 17, 2014

Everyone was wonderful! Lexus of Tampa Bay is the best.

Eric Baum

Dec 16, 2014

I had a wonderful experience buying my Lexus ES350 with Nicholas Otero at Lexus of Tampa Bay. He was very considerate of my time and I was able to accomplish everything (except picking up the car) via email and phone. When I did go in to the dealership to pick up my car, I was in and out in less than 1 hour - awesome. I was in the business office for only 10 minutes. For a very busy professional it can be difficult to find the time for the car buying process but Nick made things fast and smooth and at a good price!

Maggie - Orlando

Dec 11, 2014

I have been looking at purchasing a Lexus for quite a while but totally intimidated by the entire process. The idea of going to a dealership for a test drive only to be given the entire "let me get my manager" sales pitch, the back and forth negotiating - just not my cup of tea. So, when I spotted a certified used ES350 that had everything I wanted, I didn't hesitate to contact Lexus of Tampa Bay. The inernet sales agent, Mike Cappelluti, was helpful and very responsive and provided "out the door" pricing. It was 92 miles one way to the dealership but the car was there when we arrived, the test drive went well, and the pricing was great. Pretty painless but very rewarding experience all around. As promised, the floor mats arrived - fedex overnight. A big thank you to Mike, to the finance manager, Hiram Algarin, and to Mike's counterpart Rey Sousa as well as all of the other people who work there! Guaranteed customer for life! Couldn't be happier with my car too - love my Lexus!

VJTampa

Dec 5, 2014

I picked up a RX 350 for my wife on November 28th. Lexus of Tampa Bay was very helpful, considerate and treated us very well. Issac Mammen was very helpful in explaining the various choices that lay before us. Right from the time we stepped into the showroom, to test driving the vehicle, making a decision, getting the numbers right without applying any sales tactics or gimmicks or adding pressure to the decision making process, introducing us to the Service team and setting us for the first service Issac and his team did a wonderful job. They were consummate professionals. After we got the car, Issac spent some time in helping my wife and I understand the vehicle's many options and features. He even followed up with a phone after a couple of days to know if we were doing fine with the vehicle. Thank you Issac and Team of Lexus of Tampa Bay.

TerryT

Dec 2, 2014

We leased a vehicle from Lexus. It was a very pleasant and easy experience. The sales person was very friendly and explained all the features to us. We took the car for a test drive. The financing and paper work was a breeze. They took good care of us.

John Scott

Dec 1, 2014

Michael Cappellutti and Lexus of Tampa are the best around by far and have the best possible prices around

mgullette

Nov 23, 2014

Recently, I purchased my first vehicle from Lexus of Tampa Bay. Issac Mammen was friendly, professional and extremely helpful. I am very happy with the purchase I made and I owe him an enormous "Thank You" for helping me find my perfect car. I recommend that if you are looking for an honest and reliable person to purchase your vehicle from ask for Issac. I guarantee that he will try his hardest to find you a vehicle that you will want to purchase.

Mrs. Vicki Solkin

Nov 20, 2014

Alex is very customer service oriented and always greets his customers with a smile. The service department is very efficient in expediting service arrivals and departures. They additionally offer updates of service is taking longer then expected or if another part needs to be discussed with the customer. A very nice customer lounge with complimentary hot and cold beverages along with snacks. Vicki

C.T. Bougas

Nov 18, 2014

Fast efficient service highlighted by the fact that: Lexus and Ginger explained what was needed, quoted a fair price and time of repairs and then DID WHAT TEY SAID THEY WOULD DO! That's the definition of service. C.T. Bougas

Linda Henry

Nov 18, 2014

Overall experience was excellent!! I purchased my car off lease. Thanks to Eduardo Hernadez the entire transaction went quickly and smoothly. It was a pleasure dealing with him. Also used the service department and Jeff's professionalism was outstanding!

luckydog

Nov 18, 2014

I live in coastal Alabama and this is my third car I purchased from Jeanette Fernandez at Tampa Bay Lexus. She found exactly the make, model and color I wanted and surprised me with the best price.

JT Van

Nov 12, 2014

We just bought a "new to us" car. It is late model and in very good shape with the exception of a few minor scrapes. We worked with Rey Sousa who took us to the service department to see how much could be done. They buffed them out 95% or better. Rey worked hard with us to get us the best trade in on our BMW 650 and a fair price on the new vehicle. We were always treated very respectfully and not like we had no idea of how the car industry works. The only problem was that we worked the deal on a Sunday that just happened to be very busy so i took more time than it should have but.... stuff happens! Thanks Rey.

Elicia

Nov 5, 2014

Excellent customer service. Wonderful experience. I went in with the exact car in mind, and left the same day in that exact vehicle. Highly recommended and will definatley return for future purchases!

Lois stroinski

Nov 4, 2014

I had a great experience buying my first new car. I could not have had a better salesperson. Esther Ortiz was very helpful in every way possible. She explained everything very clearly. The whole experience went well from the time I entered the car dealership through the final signing. I would recommend Lexus of Tampa Bay to all my friends also Esther.

GUS

Nov 3, 2014

I am extremely surprised on how great was my experienced buying my new 2015 GX460. The Sales Person Moe Awada is the most helpful car sales person I know, his Manager and the Finance people are also very friendly and they will work with you with NO PRESSURE. I bought all my previous cars from Toyota of Tampa Bay, they are good people, but these guys at Lexus of Tampa Bay make all other sales people look like amateurs, VERY PROFESSIONAL, VERY FRIENDLY AND VERY EASY TO WORK WITH.

DCR

Oct 21, 2014

Buying our brand new Lexus RX350 was a true nice experience at this dealership. Our salesperson, Sean Kearns was so super helpful and attentive and the Manager, Joe, also a true gentleman, made us feel at home and at ease throughout the entire process. We highly recommend Lexus of Tampa Bay to all our family and friends and surely plan to continue to be customers of this place for years to come.

RWE

Oct 21, 2014

Our sale person was nice and pleasant.In the end not a very good experience with Lexus of Tampa Bay.Went to Lexus of Tampa Bay on Sunday Oct 19, 2014 with an internet print out of the ad a 2015 is250 looked at and test drove the vehicle.Contacted the our Lexus sale person on Tuesday Oct 21, 2014 with interest in getting the vehicle wanted to know all the figures.The dealership decided they did not want to honor their ad because someone made a mistake in the ad and wanted to charge a higher price. Of course when a business is as large as Autonation you really don't care about these things. Reviews mean nothing.

CarmenW

Oct 20, 2014

I recently leased an RX 350 and I love it. Jose Robert went above and beyond. He treated us really well, answered all the questions and concerns we had since it was our first time leasing. The Business Manager Mike was extremely helpful and friendly. I also met with Christian who helped me to complete my application and answered more questions for me. Jose took the time to explain all the feautures in our car and even checked with us at the next the to make sure that we were happy with our car. It was a really good experience and I would highly recommend Lexus of Tampa Bay to anyone who is looking to buy or lease a car.

Anwar Kazi

Oct 14, 2014

Nick Otero very kind and responsive, will recommend

dcabbarno

Oct 10, 2014

This dealership is top notch!! Michael and Josh were the best and made the purchase so easy. It is obvious this level of service comes from the top since the GM, Joe Petrillo assisted with our trade-in that NO OTHER dealership would even touch since we were very upside down on the what we owed. Michael got us a payment we could afford on the exact car we wanted, Josh got us a GREAT interest rate which we hadn't seen in many years and Joe got the deal done by giving us what we needed for the trade-in. THANK YOU so much to all three of these terrific guys for making this deal so smooth.

Cathy Arce

Oct 8, 2014

We recently purchased a Lexus ES350 from Lexus of Tampa Bay. I wanted to thank Michael Cappelluti, Don St Amour and Serhat Cagliergrin for the opportunity to work with you all. The team was so professional and it made the experience that much more enjoyable. Thanks again and I love my new car.

Jane Doe

Oct 8, 2014

I have had a toyota Camry for years and wanted to upgrade to a Lexus. Coral Garnelo made this process extremely easy. Coral along with the rest of the staff were extremely helpful and took out the time to answer all of our questions. I absolutely love my brand new car and I would not trade it or the service I received for anything! Thanks so much Lexus of Tampa Bay!

Kenneth Pucrell

Oct 7, 2014

Our sales associate was very patient dealing with me and did a great job.I would recommend this dealership to a friend. If you need help locating a new or used vehicle contact Jeanette in used car sales.

Trizzz'sGrl503

Oct 7, 2014

After a week of looking around My boyfriend and I found a car of our dreams on Lexus of TampaBay's website. Decided to go take a look and fell in love. Not only with the car but the facilities and the customer service too. Manny was a great help and very attentive. The whole process was very easy and done all in one day. A Sunday may I add. There were a couple concerns we had with the vehicle but were reassured they would take care of it. No questions asked. Sure enough by the end of the week our car was in the service department and adjustments were made and issues were resolved. I must say it was a great experience and I will defiantly consider them in the future for our next car. Keep up the Good work Lexus of Tampa Bay!

Carolyn/Fred

Oct 4, 2014

Our very first Lexus, we purchased a GX 460 Lexus, we are very pleased with it. This was the best experience we have ever had purchasing a vehicle, outstanding customer service, everyone was helpful. Naaman, Josh, Lawrence and two others that we don't remember their names went over and above being helpful. We will forever be grateful to everyone at the Tampa, Bay Lexus dealership .

"Bery" satisfied

Oct 2, 2014

I love my new ride! The RX is a great quality SUV, and the sales people at Lexus of Tampa Bay were very friendly, courteous and knowledgeable.

Keri

Oct 2, 2014

Steve Honigsberg was excellent. Purchasing a car is never fun, but they did their best to make it as pleasant as possible.

Mr. & Mrs. Corona

Oct 2, 2014

It was a pleasure meeting and dealing with Robert, Larry and Josh. Overall experience was great. We've been to dealerships where salesmen and other employees seem so up tight. Not at Lexus of Tampa. Everyone was laid back and on our level............(not easy buying a new vehicle with 4 kids).

Marc Levin

Oct 1, 2014

We purchased a preowned Volkswagen EOS from Michael Cappelluti. We were honest with him and he was honest with us and we reached an agreement very quickly. It was a painless experience. Mike sat with me in the car for over 30 minutes going over the controls and called once I got home to make sure the car drove well and I was satisfied. Lexus of Tampa Bay made our car buying experience very satisfying. The paperwork aspect was very efficient and the transfer of ownership went smoothly. I would highly recommend buying from them.

sefshar

Sep 29, 2014

Excellent Customer Service, very easy purchasing our ES350. Robert Ahrens was a pleasure to work with.

Robin, Tampa, FL

Sep 24, 2014

I recently purchased my first Lexus at Lexus of Tampa Bay. Michael Tadros was great! Very knowledgeable, helpful, and extremely patient as I asked a million questions! I love my new car and highly recommend this dealership.

Barbara Kelly

Sep 23, 2014

Even though he's so cute, he provided efficient and courteous service. I am very pleased with with the timely service that I received.

Michelle

Sep 23, 2014

Issac Mammen was great! He made the car buying process easy. I have always loved Lexus customer service.

Lee Anderson

Sep 16, 2014

I purchased my 4th Lexus from Lexus of Tampa Bay. My first (3) ES300, RX300, & RX330 were all bought new. I just purchased my first Pre-Owned RX350 from Lexus of Tampa Bay. I had done my "due diligence" from the website before I went to the Pre-Owned Tampa lot. As I was walking around looking at the 3 RX350's that I was interested in, the nice salesman Rey Sousa approached me and asked if I needed any help. I told him what I was interested in and he was so helpful. He immediately said let's take your favorite one out for a test drive. I had basically decided I really wanted the 2011 RX350, Black Exterior & Beige Interior, with 35,000 + miles, and 3 yr. 100,000 mile warranty. After a short test drive, I said "this is the one" Rey!. We did a cash deal, and by 3 pm that day I was driving off the lot with my car. I can't say enough about how helpful Rey Sousa, and all the others involved at Tampa Bay Lexus Pre-Owned were. I will definitely recommend them to all my friends. I have been a faithful customer of theirs since my first ES300 in 1992. Thanks again & Best Regards, Lee Anderson

justmat82

Sep 16, 2014

I am very skeptical when it comes to dealerships. I recently started looking to buy a new vehicle and went to a couple dealerships around Tampa only to walk away with a bad experience or them trying to play games. My experience with Lexus of Tampa Bay was absolutely the best I have ever had. I did not feel pressured and felt like they gave me the best deal they possibly could. I bought my car from Renato on their previously owned lot and he has been absolutely amazing even after I signed the papers and drove my car home. I went in that day just to look at a car they had on the lot without the intention of buying, but they offered me a deal I could NOT refuse. They also promised to fix a few things on the car that needed fixed and as soon as they received the parts they worked with me to get my car in for service. Alex in the service department there is just as great. I was sitting there while he went to bring my car to me and I had 3 employees get up from there desks to ask if I had been helped or needed anything. Even when I was picking up my car Renato came over to the service department to make sure everything was completed to my satisfaction. Lexus of Tampa Bay should definitely be 1st. on your list when buying a new or used vehicle. If your in the market for a used car please stop by and ask for Renato, I can't say enough about my experience with him. Thanks Lexus of Tampa Bay.

Marcus and Iman Johnson

Sep 14, 2014

Our sales person Nelson Urena was on of the best I have ever have the pleasure of dealing with. He made the car buying process smooth and care free. I will by all future Lexus products from him and this dealership. The RX350 is amazing also!

Tom and JoAnn F.

Sep 12, 2014

We have found that sales person Johannes Hailu goes the extra mile to ensure customer satisfaction. This is the second purchase we have made and we are very pleased with both the product delivered and the overall experience. We would recommend Lexus of Tampa Bay to anyone interested in purchasing a quality vehicle.

Ashley

Sep 11, 2014

I recently leased an IS250 from Loren at Lexus of Tampa Bay. I got exactly what I wanted at the price I wanted. I have never had such a stress free buying process. Buying a car is always stressful and the negotiations are unbearable especially for a woman but not here. It was so easy working with Loren. I would only buy a car from him going forward! !

Yanira

Sep 11, 2014

What a professional organization. Our first approach with Lexus, the attention and professionalism was top notch. I definitely loved coming back until finally drove off with a Lexus. Felt like home every time we visited. We feel honored to be part of the Lexus family. Also, the Lexus showroom very clean and organized. The Lexus family are great to work with and definitely worked with us from day one and made it happened. Thank you.

JD

Sep 6, 2014

My husband purchased a car for me there 2 weeks ago. Having family in the hospital time is of the essence. My husband set an appointment up to 'drop off' the car, I drove all the way to the dealership sat for an hour then was offered a loaner being told it would only take 30 more minutes. An hour later I asked the status of he car, the associate James handling the car was nowhere to be found. My 'drop off' of the car landed me sitting at the dealership over 3 hours, with the associate and manager basically avoiding eye contact versus resolving the issue. This is not the service I was accustomed to as a BMW owner and was greatly disappointed with my experience. Epic letdown.

Worth the Drive

Sep 5, 2014

Usually when you purchase a car from a dealership there are certain words that could be used to describe either the salesman or dealership. Those words include unethical, sharks, dirty, etc. Well none of those words apply to Lexus of Tampa Bay. I purchased a car from them and the customer service I received was the best. Nadir, my car salesman, was professional, knowledgeable, and courteous. He went the extra mile to make the deal happen. This was my third car purchase and it was the best experience yet. I drove 10 hours to get the car but I would not hesitate to do it again!!!!

Luma Gheith

Sep 3, 2014

I purchased my first car from them and it was a new Lexus is , I had a great experience there, all were friendly and so helpful to find me the car of my dreams , I met the manager Ed , and the sales man Moe , both of them helped me a lot to get what I want within my budget , I strongly recommend people to go there ,I tried other places but weren't satisfied with the service and the offers , I'm happy with my car and I thank every body at Lexus / Tampa bay for their efforts , good luck for them

Car happy

Aug 30, 2014

After shopping for a car for sometime and experienced frustration from local dealers, My husband and I bought a Lexus ES 350 at the Lexus of Tampa dealership.and I am so grateful for Mr. Naaman Johnson who took care of us that day. He was so knowledgeable, very pleasant and showed me exactly what I needed to know about my car. No time wasted. Very impressed about his professionalism. Even though we drove far away to shop for a car, I did not intend to go home with one. Negotiation was fair and painless. I never felt so valued by a car sales person before, thanks to Mr. Naaman Johnson! No regrets. My husband was skeptical about buying a car far away from our home, but now he has changed his mind. Best decision we ever made!

Larry

Aug 29, 2014

I own a 17 year old automobile which has, except for repairs necessitated while out of town, has always been serviced by Lexus of Tampa Bay. My current service advisor, Talmadge Wall, is outstanding. He keeps me informed and advised of upcoming service needs and takes the time to show me issues while the car is on the rack. I also appreciate the fact that he constatnly reminds me that the mechanics love to work on my car.

WIFE CAR

Aug 29, 2014

EXCELLENT SALESPERSON ANSWERED ALL QUESTIONS AND ARRANGED A FAIR DEAL. WIFE STILL WILL NOT LET ME DRIVE HER CAR SO I CAN'T EVALUATE. SHE TOLD ME TO BUY MY OWN SO I GUESS I WILL HAVE TO BUY ANOTHER ONE.

George Francis

Aug 22, 2014

Recently purchased a Lexus car and the overall experience was excellent!

LuckyleftyTP

Aug 20, 2014

Lexus if Tampa made my first online purchase very easy and convenient. They were 100% honest about the car I was purchasing and the pictures I was sent were exactly what I saw upon arrival. I would recommend any wanting a quality vehicle in top shape new or used to visit Lexus of Tampa Bay.

Adam DeVito

Aug 19, 2014

I want to start off by saying that I have had the experience of my life shopping for a car. It started off in May of 2014 beginning to look for my next vehicle (which my current vehicle was a 2013 Hyundai Genesis 3.8 Track; great car but terrible on gas), so my interest led towards the new style of the Lexus is250's. I live in Orlando, Fl, so the closest Lexus to me was the one located in Winter Park. In the beginning of my search I test drove the Fsport is250 and I knew immediately it was the car for me. During my negotiation with Lexus of Orlando it seemed like there was NO negotiating and didn't want to earn my business. So keeping in mind my finances I searched some where else where, which the next closest place for Lexus was Lexus of Tampa Bay. The first person I spoke to was James Malvoisin over the phone before having to commute an hour drive to Tampa from Orlando. I explained to him my experience and situation that I had with Lexus of Orlando, and with attention and interest in what I was explaining to him, we were able to keep in touch till August in which I was able to get my brand new 2014 Lexus Is250 Fsport (white exterior/red interior, just a beautiful car for a car enthusiast as myself). So after 4 patient long months, I took my first trip down to Tampa to pick my Lexus up. I got exactly what I wanted in price, and the staff were unbelievably engaging and friendly to my girlfriend and I. Not just saying this to say it, but from what I saw, the best Lexus member that helped us, James Malvoisin, was such a pleasure to do business with, and he stood out amongst his co-workers. HIGHLY RECOMMEND anyone to check it out! I usually skip the SURVEYS from other places, but I definitely wanted to show my appreciation to Lexus of Tampa Bay and James Malvoisin for helping us out. Thanks again!!!

Chris

Aug 19, 2014

The entire process was smooth and easy. Picked up exactly what I was looking for without any hassle and was in and out the door with the vehicle relatively quickly. Customer service was very professional, friendly and outstanding.

Jay

Aug 14, 2014

First class buying experience. Felt no preasure and was very impressed with the knowledgeable sales and service staff. They made the whole process simple and easy.

Nannette & Philip

Aug 14, 2014

Michael Cappelluti was recommended by my sister who has purchased two cars from him. He went above and beyond expectations making the process very smooth, answering all questions, and following up with us to make sure we received excellent service. I would highly recommend Lexus of Tampa Bay and Michael Cappelluti.

Happy Customer

Aug 13, 2014

Excellent experience with a professional and courteous dealership. They went above and beyond to make sure we were satisfied. The customer service was top of the charts. Moe Awada was one of the best salesman I have ever worked with. Highly recommended.

Don Dixon

Aug 12, 2014

I was taken within minutes of my appointment and Ginger Williams is the associate with whom I deal. She is always pleasant and attentive, and most of all I trust her. I have observed that all service associates seem to be customer-friendly, but she is definitely a 10+!!!

Lynn

Aug 12, 2014

The dealership of Lexus of Tampa Bay is superb. I have worked with them for nearly 10 years AND 3 cars later I still am extremely happy with every department and person I have ever worked with. But their service department is probably on the top of my list, if I had to pick a certain section of the dealership. Ryan Russo is courteous, detailed and knowledgeable and also interested in the customer's desires. In fact, every service person goes the extra mile. Thank you for super employees.

Teresa

Aug 5, 2014

My husband and I recently purchased a new Lexus convertible- what a beautiful car. We were unsure at first as to which color and interior to pick, but our salesman, Steve Honigsberg, was very patient and understanding as to how hard it was to make up our minds. I was wowed from the first visit to the dealership- the showroom is beautiful to start with and very comfortable. Steve had a vehicle ready for a test drive on our first visit, and then searched everywhere to find the make and model we decided wed like. Our car came in ahead of schedule, perfectly detailed and ready. The finance manager, Matt, was very professional and knowledgeable as well. Steve has already scheduled us to obtain timely maintenance and explained everything we need to know about our maintenance plan and the operation of the Bluetooth features and other misc. extras. All in all, we have never had a smoother experience buying a new car. Thank you Steve for all your hard work- we are loving it!

Sean

Aug 2, 2014

Awesome car buying experience! I found the Tahoe my wife and I were looking for and living in NC and doing everything over the phone I thought would have been more difficult. It was smooth and not difficult at all, Mike Cappelluti was awesome and very helpful. When I arrived at the dealership, Mike had all the paperwork ready, vehicle was professionally detailed and very professional staff got me in and out in a timely manner. I would Definentely recommend Lexus of Tampa Bay to my friends and family!!

DJ OB7

Jul 29, 2014

Recently purchased a 2010 Lexus IS 350 ( Matador Red) and this was easily one of the best car buying expierences ive ever been through! Salesman Adham Makki made everything a breeze and kept me 100% informed 100% of the way. Finanec manager Josh also was awesome to work with. He fought tooth and nail for the best ARP so my payments are affordable and withing budget! Thanks guys! Recommend x10000!

Pisendel

Jul 29, 2014

The whole process was very smooth and much less pressured than any prior car buying experience. We basically decided upon a price for a new car based on some email communications, then arrived at the dealer to test drive a similar vehicle. All the staff were very friendly and accommodating. The facility itself is very nicely done and a comfortable place to visit. After we finalized the price on the new car, they examined our trade-in. The initial offer was below what we wanted, and they simply had the used car manager examine the car and he agreed to our requested price. The car that came in actually had more equipment on it than the one we had wanted but they honored the price they quoted us despite it being a much more expensive car. The actual purchase experience only took about a hour or so to complete the paperwork. There was a presentation about the various warranty plans available but there was no real pressure or fussing when we declined these options. Nick showed us the major operating features of the vehicle, arranged for us to return to take care of a small leather discoloration we noted on delivery and set up our Bluetooth accounts in the car. He and the salesman Mike with whom we also worked were very friendly and helpful. The car performs very well and we are very happy with the entire experience.

Sam

Jul 29, 2014

We arrived at1:30 for our scheduled appointment to buy the car we wanted & didn't get out of there until 5:30. That's my only complaint...everything else was great. But because they are associated with auto nation there was an unusually large amount of paperwork!

Oscar W

Jul 25, 2014

Buying a new car can be very stressful, especially if you have a salesman who is pressuring you. My recent experience at Lexus of Tampa Bay and with salesman Jason Bottinger was the most stress free of any of my purchases in the last 40 years. I knew what I wanted, a new Lexus ES350, and Jason was able to show me all the new technological advancements since I last traded cars. When we got to the important part, pricing the car, he was considerate and we arrived at an agreeable price without any hassle. He is patient, thoughtful and an all around great salesman.

Ed Loayza T & G Constructors

Jul 24, 2014

I just bought a 2014 Lexus ES 350 from Lexus of Tampa Bay (Andres Eduardo Hernandez) and his services were very professional. I have requested from Costco a price and there was no problem getting online the confirmation from the dealer. Thank you Eduardo.

IS-F buyer

Jul 24, 2014

Very satisfying and streamlined experience. Follow-up has been great. Nick Otero was my online sales associate, I highly recommend him.

Michael Tampa

Jul 24, 2014

Naaman Johnson is the reason I came to this dealership to purchase a car for my wife. I did not have the intention of purchasing the car that day but wound up leasing the car all within one day. GREAT SALESMANSHIP.

Lynda J

Jul 23, 2014

I have never had such a pleasant car buying experience before! Johannes Hailu was knowledgeable, respectful and patient! He never made me feel like he was pressuring me! I highly recommend Lexus of Tampa Bay and in particular, Johannes Hailu!! And...love my Lexus!

Dahous

Jul 22, 2014

Excellent service, professional high quality work....always a great experience. I always work with Dave Jones, he is the very best!

BarbaraJS

Jul 13, 2014

Let me tell you about by Lexus of Tampa Bay experience. My husband bought a Lexus from a friend and took it to Lexus of Tampa Bay to be serviced. Talmadge Wall was his Service Adviser. My husband was so impressed with Talmadge and the Service Department that he suggested I visit the dealership and look for a car. This is after my husband's history of driving 4 Mercedes through the years. Talmadge referred us to Nina Yi, a Sales Consultant, who was extremely helpful and guided me in finding the perfect car for me. The Finance Manager, Serhat Cagliergin, was very cooperative and easy to work with. My husband and I are looking forward to many years of a good business relationship with Lexus of TB.

Arlene, a happy Lexus owner

Jul 12, 2014

My husband and I visited Lexus of Tampa Bay and were introduced to our great salesman! He found us the perfect hybrid that met our needs. Darius went above and beyond to make the sales experience the best if can be. This is our 6th Lexus purchase. He keeps in touch with us and follows through on everything. He's the best! If your go to Lexus of Tampa Bay, ask for Darius. He has your best interests in mind.

Happy Lexus Driver!!

Jul 10, 2014

I live in Orlando but went to Tampa to purchase my new Lexus because my experience at Lexus of Orlando was less than acceptable. I worked with Naaman Johnson - he's the best! The entire experience of purchasing of my vehicle was an A+++ experience. The professionalism and the service. I'm not new to purchasing new cars and this by far was my best experience. Thank you Mr. Johnson - wish you continued sales success. P.S. Driving to Tampa from Orlando to buy my new car was worth the drive...never settle for less than what you deserve when purchasing a new car ..if you're not treated correctly by the salesperson, staff, sales manager etc. - Just leave...Go somewhere even if you have do drive a little further... you'll be glad you did. I highly recommend Lexus of Tampa Bay!!

Janice Hill

Jul 8, 2014

The sales people are so professional and willing to help make your experience a great one. I was even more impressed by the service I receive after I leased my vehicle. Customer care is obviously a priority.

Sheela

Jul 5, 2014

I went into Lexus of Tampa Bay because I had such a horrible experience at Infiniti. I had seen the commercial for the Q50 and had my heart set on buying it (if it drove half as nice as it appeared). Unfortunately the Infiniti rep was beyond useless, completely wasted our time and made us a disgustingly low offer for our trade. I then went to Lexus and realized I should have just went there in the first place. They have always been wonderful (I have purchased a car there previously). My sales rep was Robert who was more than helpful throughout the whole experience and ensured I got a fair amount for my trade. I would definitely recommend buying a car from Lexus of Tampabay.

MR. J

Jul 3, 2014

Nicolas Otero was my sales rep. I live in Orlando so most of my transaction was over the phone. Drove to Tampa to finalize deal and pick up vehicle. Service was prompt, courteous and very transparent. Very fair price for a used car in extremely good condition. Nic and the rest of the Lexus of Tampa team delivered an great car-buying experience. Definitely recommend and will look at their inventory in the future when looking for another vehicle

Chris Leto

Jul 1, 2014

Micheal Lee and Arnell Howard is why I will continue to be a Lexus owner. These gentlemen are professionals. They understand my needs and most importantly, the value of time. Thank you for getting me into my 2014 IS250 F sport! Chris Leto

Elaine Diaz

Jul 1, 2014

My experience Michael Cappelluti was outstanding and he was very helpful. I would definitely buy from him again.

Happy customer

Jun 27, 2014

This dealership was awesome and really patient with their customers. The hospitality we received from Robert Ahrens was very hospitable; Roberts strives for his customer to get the car that bets fits their need without the pressure of a salesman only seeking to sell his next unit at any mean necessary. Me and my wife are thrill to have bought a car from Lexus of Tampa Bay. Thanks for the wonderful car shopping experience. By the way, Lexus (Robert) get's it; taking care of the customers doesn't stop once the deal is made!

Laurie

Jun 19, 2014

My experience was outstanding. Buying a new car was easy. The salesman was very helpful and not pushy in anyway. I would definitely buy from here again.

NET from St Pete

Jun 19, 2014

Let me preface by saying, in my opinion, having to get my car serviced is like getting a root canal, EXCEPT when you have Tal Wall on your side. I specifically ask for him whenever I need to have a service/repair performed (going on five years). He is extremely knowledgeable and thoroughly explains the full process to you. He talks to you, not above or below your capacity to understand the issue. Recently I had an emission sensor connection issue. Tal promptly called me to explain the issue and went to bat for me with his Management. He got the repairs for me free of charge. I purchased my 2007 GS350 brand new from this dealership and it still performs exceptional. I owe this to the trust and care I've placed with this service team, my team. When the time comes to purchase a new vehicle I wouldn't hesitate to purchase from this dealership. Thanks again Tal for being in my corner. You're personable, loyal, always upbeat and a joy to work with.

daniej85

Jun 17, 2014

This dealership is amazing! The people there are so happy and friendly. Sandy Diaz connected me with my salesman Rick and they were very patient with me as I looked for a used vehicle I could afford. I am a single mom and a new college graduate with a small budget and I was desperate for a reliable vehicle. My 9 year old was with me and they were great at entertaining him as well. Once I found a vehicle I was interested in Rick connected me to Josh Foster who worked all kinds of magic and had me walk away a happy woman. Mr. Foster made many phone calls to accommodate my budget. Any questions I have had he has answered quickly. At times I felt like I asked too many questions but he never made me feel like I was a bother. Myself and my son are very happy with our Nissan Murano and we can't wait to go back for an upgrade!!!!

Lisa

Jun 17, 2014

I recently purchased a CT 200h from Lexus of Tampa Bay and I couldn't be happier! Everyone was so nice and the car is awesome!! I don't think I will ever leave the Lexus family and plan on having a long relationship with Lexus of Tampa Bay!

E.J.

Jun 10, 2014

I recently purchased an ES 350 and the service and professionalism that I was shown was excellent. This was the best car buying experience that I have ever encountered!

Satisfied Customer

Jun 6, 2014

Most of the negotiations for my new Lexus were performed over the phone. In my own mind I was sure that I had expressed my desires to have at least, the same equipment on my new Lexus that I was negotiation for that I had on my 2013 Avalon Hybrid that I was trading in. However, upon arriving at the dealership I found the salesman that I had dealt with over the phone and was informed that my new Lexus I had talked to him about did not have the navigation system and that it would cost me another three thousand dollars if I wanted it. I was disappointed, to say the least, after the two hour drive to Tampa. He then offered me the system for half price, which I accepted, of course and am now the proud owner of the car I thought I had originally bargained for and all is well.

Candace from Pinellas County, FL

Jun 5, 2014

First-class facility and personal, friendly environment. My Service Adviser is the BEST!

alex

Jun 1, 2014

Had my driver side headlight replaced. This is under warranty and was a bit disappointed when told to wait for Lexus approval even though I had a letter of warranty extension. This required a couple of trips to the dealership and affected our schedule. Ginger was a great help in the repair.

RX350 owner

Jun 1, 2014

Had the driver side headlight replaced under warranty. Although I was a bit disappointed when I brought the SUV for the first time because I was told that it will need Lexus approval first even though I already have a letter of warranty extension for the headlight. Before that I already mentioned this to the service adviser and was told to wait for the next letter since my headlight is still working and priorities are being given to those that already failed. So when mine stopped working and scheduled an appointment, I was excited because I was told that I don't need an appointment for the job. So when I brought the car in and was told to wait for approval, it gave me an impression of being given a run around. Anyway the job was done and was given help in every possible way that our regular activities were not affected.

TroyinTampa

May 29, 2014

I would recommend going to Johannes Hailu and Mike Lee to any person looking for a new luxury vehicle. Johannes and Mike were professional, courteous, and genuine. I was going through a terrible car buying experience with other dealers, before I decided to give Lexus a try. They confirmed the price I wanted over email, were not pushing to up-sell every option when I came to the dealership, and I walked out paying the price I was quoted in our email correspondence. Johannes is very passionate about the Lexus brand and it's rich history of great customer service, and he lives up to that and then some. Please give them a try if looking for a car - you will not be disappointed.

Leroy Staley

May 20, 2014

I purchased a 2005 Lexus ES 330 a one owner car with the car fax and service records from the Lexus Dealer Issac Mammen and he let me look at several cars and I am very pleased with my car with only 43915 miles on the car. It had great interior and they gave me a great warranty and free oil changes. Plus I can take my car anytime to be washed. The service I received from start to finished with excellent service!! Thank you Leroy Staley

Johselyn

May 15, 2014

I leased my car at this location through Larry Pfingsten and was treated with so much respect. I just took my car to be serviced and was treated amazingly. The service team is very corteous and they make sure you feel comfortable since the moment you drive in. It was by far the best service experience I have had. Bob Thank you so much!

Larry.w.2

May 14, 2014

We've been purchasing cars since we were old enough to drive and that was a long time ago, but we've never had a better buying experience than the one we had at Lexus Tampa Bay. Michael Cappelluti,Nicholas Otero, Josh Foster, and all the staff were exceptional. Very customer care focused which made the experience memorable. We would rate this dealership and the staff as "best in class".

" jono"

Apr 25, 2014

I had a yellow VSC light on and Don from Lexus of Tampabay came to my house and took care of the problem in one half hour. Great job Lexus you won me ove rand Don was great.

JonatanM

Feb 7, 2014

Overall I'm very happy with the vehicle I bought at Lexus of Tampa Bay. Everything was smooth and painless, great team of sales representatives. Thank you guys!

Tom Fitzgerald

Feb 6, 2014

Hi, I recently purchased an ES300h from Lexus of Tampa Bay. i'm really enjoying driving this vehicle. It is both agile on turns and has enough power when called upon, not to mention really good MPG. The whole buying experience was great. The sales associate we worked with , Johannes Hailu, did a great job explaining the features of the vehicle and also worked with me setting a price. I would recommend Johannes and Lexus of Tampa Bay to anyone interested in purchasing a new Lexus.

Charles L.

Feb 5, 2014

Nick did an 10 out of 10 we will be back again when time for another car.

Eddie garcia

Feb 5, 2014

Mike Lee and Peter were just great. You the best team I have seen. I have bought 22 cars and buying the ES 350 was too easy. Thank you

Joseph Mole

Feb 4, 2014

I bought my new lexus from Christian Rosa-Serrano and had a very pleasant experience. Most dealerships i spoke with gave me the whole "car salesman" idea that made me not even consider the brand. Christian made me fall in love with the car and i couldn't of had a better experience. Thank you

Lisa S.

Feb 4, 2014

It was a pleasure working with Lexus of Tampa's Eduardo Hernandez. Very helpful and responsive.

Volvo

Feb 4, 2014

It was a very easy and pleasant experience buying a car from Lexus of Tampa Bay.

mjmiller

Jan 8, 2014

We were well taken care of. A pleasant experience and I would purchase another auto from Lexus of Tampa Bay.

Marilyn Wallace

Dec 29, 2013

Hi I recently purchased a suv from lexus of Tampa Bay i'm really enjoying my new Rx 350 after searching for it for a while at different lexus companies in Orange Park and Tampa Bay I decided to take a trip to Tampa Bay where I been corresponding with Mr.Arenl Howard for the last month i'm very pleased with my decision got a great deal on my trade and purchase I thank God for such a wonderful transition i'm very pleased with my new Lexus RX 350 SUV. MY THANKS TO Mr.Arenl Howard

LenaGC

Dec 28, 2013

This is my second Lexus bought from Lexus of Tampa Bay. I like the fact I can walk into this dealership and immediately have someone step up to me and ask how they can help me. The showroom is spotless and outside areas clean. Rick Brandstetter helped me to find the car I wanted and made me an offer I couldn't refuse.

JB

Dec 27, 2013

We recently purchased a new car from Lexus of Tampa Bay. Our sales associate was David Schweizer. It was a relaxed, low key presentation with no pushing. They gave us a good deal on our trade-in and a good price on the new one. We were waiting for the traditional hard sell but it never came. The car was serviced while we signed the papers and we drove away that day. We have purchased Lexus before, but Lexus of Tampa Bay just seemed to want our business.

Tony R

Dec 27, 2013

Purchased a CPO Lexus from Michael Cappelluti. Had a very easy and stress free car buying experience. Michael was very thorough and helpful.

Experienced buyer

Nov 5, 2013

Recently bought my third Lexus from Lexus of Tampa Bay, the experience for purchasing a vehicle could not have been better, and Naaman, my sales associate was excellent.

jeffb

Nov 5, 2013

Recently bought my fourth Lexus from Lexus of Tampa Bay, the experience for purchasing a vehicle could not have been better, Johannes Hailu , my sales associate was excellent as always. If you ever need to purchase a vehicle, stop in and deal with Johannes Hailu. Thanks Johannes for making this deal so easy My new GS350 F sport makes me feel full of energy when I am behind the wheel.

Jill C.

Oct 29, 2013

I recently purchased a vehicle from Michael Cappelluti after my sister recommended him after her recent purchase. I live out of state and I never purchased a vehicle before seeing it but Michael made the process very easy. After telling him what I was looking for he sent me a couple of vehicles and the carfax reports. I really liked one of them and he went over the condition in detail as well as the inspection report. After coming to an agreement on a price a week later we drove down from Atlanta to pickup my new car. It was better than he described it. Thank you! I love my new car.

EdwardG

Oct 26, 2013

My salesman was Andres Eduardo Hernandez and he did a fantastic job!

Don Moses

Oct 16, 2013

Sales Representative was very helpful and was able to get decisions done quickly. This is my second Lexus at this dealership and I am very satisfied with the service and attention given when required.

Ron T

Oct 12, 2013

I got my 2005 Lexus GX470 a couple of weeks ago. My dealer experience before purchase was ok..my dealer experience after purchase was great. The only thing that made my experience prior to purchasing short of greatness is the fact that it wasn't a pleasant experience to make a deal. I didn't ask for the price to be lowered, I just asked for a part to be replaced prior to purchasing ..because its a luxury vehicle, it could get expensive to repair the part. They were reluctant and we left..5min later, they called back and gave in..all of that didn't need to happen..specially in a Lexus dealership. But after purchase..the guys were great to deal with and they repaired another part that I requested with no questions asked. Its a used vehicle. Post purchase experience was great!

Barbara Big Lexsus Fan

Oct 2, 2013

I just purchased my fourth Lexus RX 350. I like the quality of the car. The Dealership is wonderful to work with and the service is the greatest. They treat you with respect and work with you to answer any questions or resolve any problems you may have immediately. I LOVE MY LEXUS RX 350!

JC

Aug 14, 2013

I purchased several vehicles throught my lifetime and nothing compared to this most recent purchase at Lexus of Tampa Bay. It was smooth and painless and Mike Cappelluti was professional and respectful of my wishes. Thanks Lexus of Tampa!

Edna Hernandez

Aug 5, 2013

I came in looking to finance a pre owned vehicle from them after seeing an ad in the news paper. They gave me nothing but great customer service, A wonderful experience & A great used car (2002 Infiniti I35) that I am more then pleased with, It was kept in excellent condition with low miles. Michael Cappelluti was my sales person. I would recommend them to anyone anytime.

norika61

Jul 17, 2013

Purchased my new Lexus ES350 2 weeks ago at Lexus of Tampa. I was there 11 years ago and due to bad service I walked out and bought my Lexus somewhere else. This time around I met Moe Awada my sales associate who was very professional, knowledgeable, answered all my questions and made my very comfortable. Moe along with Ed - sales manager and Serhat- finance manager made the car buying process very enjoyable and hassle free. I recommend Moe and this dealership to anyone who is looking to buy Lexus. I love my new ES and will be back again.

John

Jul 13, 2013

Excellent experience purchasing a new ES300h. First auto purchase using internet but definitely not the last. I dealt with David Schweizer initially and then with Jeff. Both were pleasant to work with and detail oriented. I dealt with David until he had an accident 2 days prior to delivery, which is when Jeff took over. Jeff picked up right where we were in the process and continued on through delivery. He checked back on different details as he did not know if David and I had agreed to anything verbally. Delivery took a little while but we got a lot more information about the car. Great dealership to work with I would highly recommend Lexus of Tampa Bay.

SatisfiedCustomer

Jul 9, 2013

I purchased a new Lexus IS last week from Lexus of Tampa Bay- by far the most pleasant car-buying experience! I had done plenty of research and visited other local dealerships, but was dissatisfied with either the vehicle itself or the substandard customer service I received. When I visited Lexus of Tampa Bay, I was taken aback by its exemplary service from the moment I walked in the door to driving off in my new car (the front desk personnel at another "reputable" Acura dealership didn't even greet me). My sales respresentative, Christian Rosa-Serrano, held my hand every step of the way. He was courteous and professional: picked up every phone call I made, promptly responded to my emails, and pursued all my concerns. It's been a week and the STAFF is still ensuring that I am completely satisfied with my service. Lexus of Tampa Bay definitely and unequivocally makes satisfaction their top priority. I am very pleased and would highly recommend Lexus of Tampa Bay for your Lexus needs.

Nabil Salloum

Jul 5, 2013

The best customer service experience ever! Eduardo id awesome in getting me exactely what i was looking for and in a timely fashion. Two weeks later and he still calls to check and see if I need help with anything.

Sal

Jul 5, 2013

Lexus continues to impress me! This is my second ES and this time I opted to get the Hybrid. The service and care that I received from Lexus of Tampa is the best buying experience I have ever had! Any question I needed was answered and they made you feel like family. David Schweizer was my sales person and he was awesome!! THANK YOU and see you in the future

Sandra M

Jul 5, 2013

This is my 2nd Lexus and I would definitely recommend Lexus of Tampa Bay and Loren (salesperson) to anyone and everyone!!!. The service is great, the staff knowledgeable and personable. Thanks for a great experience

April Blackledge

Jul 3, 2013

I just purchased a New 2013 Lexus CT200h . I can't begin to tell you what a great Experience I had at Lexus of Tampa Bay. From the moment I arrived at the dealership and stepped onto the lot, we were greeted by the staff and made to feel comfortable. They let me browse until I was ready to speak with a sales associate. I picked the car we wanted to purchase and I was amazed at how fast everything went. From financing to delivery, they team at Lexus were very courteus and explained everything to me and answered all my questions. The Explanation of the features of the vehicle from my Sales Consultant was outstanding. Having never owned a Hybrid before, I didn't know what to expect. But what a great job my sales consultant did. I will make Lexus of Tampa Bay our first choice with any future vehicle we purchase. And recommend them to all my friends and family

ChristopherFindeisen

Jun 28, 2013

I had been all over the Tampa Bay area looking for a reasonable priced upgrade to my vehicle with a fair trade in value. I was so sick of the pressure and "fake-ness" I constantly felt from all the dealerships I was checking out. And they all kept trying to make me buy a brand new vehicle then wouldn't stop calling everyday. That was until I me Jeanette Fernandez at Lexus of Tampa Bay. She was incredibly easy going, attentive, and knowledgable. She made you feel at home and talked to you as a human being not as a dollar sign. I would and will be recommending my friends to contact her especially if you to are looking for a solid used upgrade. Great job overall and shout outs to Josh Foster for tirelessly working with us to achieve affordability for my budget!

Michael B. Piper

Jun 22, 2013

From the first phone call I made to Lexus of Tampa Bay until the minute I wrote the check to purchase our beautiful red 350, the process was A+. Christian was friendly, knowledgeable and responded to my questions immediately. He emailed a proposal very quickly and closed our deal over the phone. Though the dealership did not have the car we wanted in stock, it came in within a week and was ready when we walked in last Friday morning. My wife and I were blown away by the presentation of the car. Christian spend a lot of time explaining all the features of the automobile and assured us of immediate access to expert advice in case of a problem. I give Christian the highest praise for his manner, courtesy and low-key salesmanship which is what I expect when purchasing a high end automobile. This is the second car we have purchased from Lexus of Tampa Bay.

falcons fan

Jun 21, 2013

I live in Ga. I contacted the dealership after seeing the desired car I wanted advertised at an exceptionally reasonable price. The salesman and I worked out the price differences and they were really accomadating to my budget. They even allowed a post dated check to help me meet the price difference, (which is totally reasonable as well). I don't write reviews unless there's something worth telling everyone. The experience I had here at lexus of Tampa is worth telling everyone. Extremely professional, curteous, and kind is the description I have of my experience here at lexus of tampa. They have earned my business and respect.

Brede

Jun 7, 2013

Of the several other dealerships I could have shopped, I selected Lexus of Tampa Bay. This is the 4th LS 460 I've leased thru Lexus of Tampa Bay. I was assisted in this transaction by Jeff Zimmer and Steve Hornisberg which proved to be the most helpful and caring help of all of my past experiences. My questions and concerns were quickly and accurately answered and to my satisfaction. I would highly recommend either Jeff or Steve to anyone wanting a considerate and timely assistance in a transaction.

Lexus Driver Tampa

Jun 4, 2013

The staff was very pleasant and understanding. I commend them for making every effort to make the buying process as easy as possible. When things didn't go as planned they did a very good job making up for it. Their customer service is very good.

TampaAngie

May 29, 2013

Mike and the entire staff at the dealership made my buying experience easy, no hassle and quick. Everyone was extremely friendly and accommodating. The finance process was quick and painless, and Mike was a perfect salesman. They offered me fair trade for my previous Lexus, and I didn't have to haggle at all for either trade value or options on my new purchase. I would highly recommend buying a vehicle from Lexus of Tampa Bay.

Kevin McClanahan

May 23, 2013

Naaman Johnson (my salesman) could not have been more friendly and knowledgable about the 2013 Lexus GS I purchased on 05/08/13. I was in the Tampa area on business and had a day to kill. I was actually looking at a CPO Mercedes E class that was the Mercedes lot. After looking at that car I decided I didn't like it so I was heading back to my hotel. On the way I said....II think I will go and check out the new GS in person since I had not seen one. As I was looking at the inventory Naaman Johnson greeted me and ask if I needed any help. My reponse was not really I just wanted to see the new GS body style. Naaman Johnson went out of his way (in a non -salesman approach) to inform me of the car and suggested I test drive it. Having owned a 2009 GS I could not believe the difference in the interior and the way the car drove. I ended up leasing the car. Naaman Johnson made to process so easy and went out of his way to help me get my rental car to the Tampa Airport where I dropped it off and drove back to Orlando in my new 2013 Lexus GS 350. Thank so much Naaman Johnson for your professionalism and I will see you in two years!

DannyT

May 20, 2013

We had the pleasure of working with Ben at Lexus of Tampa Bay. He was very knowledgeable on all aspects of the vehicle and made us feel more than comfortable with our decision to purchase an IS 250. The buying process was simple, and the facilities are far above average. We are very happy knowing that we have the safety and reliability of both our new car and the people at Lexus of Tampa Bay.

Eve

May 19, 2013

I initially emailed Nicholas and ended up working with Jeannette. They were both helpful, informative, polite, courteous and professional. I was impressed with the service at Lexus of Tampa Bay and would highly recommend this dealership.

BlessedEveLamar

May 19, 2013

I initially emailed Nicholas and ended up working with Jeannette. They were both helpful, informative, polite, courteous and professional. I was impressed with the service at Lexus of Tampa Bay and would highly recommend this dealership.

Mathai Abraham

May 18, 2013

Everything is excellent. We have a nice and wonderful sales relationship with Jeannett who helped us to buy two cars from you. Hir service is excellent

J.Paul

May 17, 2013

I received competent and professional service in purchasing my car. Excellent environment. I am enjoying the car and appreciate the help I received in making the decision.

lrizo

May 15, 2013

Andres Eduardo Hernandez of Lexus of Tampa Bay was diligent in finding the specific vehicle I wanted. he maintained exceptional communication with me during the 5 month time it took to locate the exact vehicle I was looking for. Everyone in the dealership provided exceptional service during the buying process due to this I would reccommend this dealership and most inportantly this sales associated to my friends and family and to anyone interested in finding a vehicle.

New Lexus Owner

May 15, 2013

This place is staffed by professionals. All facets of acquiring my vehicle were flawless. I was greeted immediately and never felt under any pressure.

JMB & JCB

May 14, 2013

This is our fifth vehicle from this outstandind dealership and the experience just keeps getting better. Our sales rep Manny Vicente knows his business and the support team picks up where he leaves off. Make no bones about it, this is a top notch dealership from sales to service.

Andres

May 13, 2013

The car buying process was quick and seamless. Negotiations were quick as the dealership showed strong desire to sell cars. My sales person was Loren Shenault, he was an absolute pleasure to work with and made the deal happen

Mike Haynes

May 13, 2013

Lexus ES350 is a great handling car. Gives a cushy ride that is unmatched. Highly recommended.

mblovelace

May 13, 2013

I am 77 years old. My wife passed away recently and my two daughters said, "Daddy enjoy the rest of your life. Do what you want. So I said, I am going to buy a red convertable---never owned one in my life. I went shopping on the internet to see what was available. I first looked at a Corvett but it just wasn't right for me. Then I went to Lexus of Tampa Bay and met Manny Vicente who was very accommodating and helpful. There was not a red convertable in stock so Manny immediately went shopping to find one. It turned out that It had to be shipped from Japan. Manny kept me posted on the arrival date several times. He was a real pleasure to work with and I couldn't have asked for a better sales consultant . I would recommend him to anyone. I have received the IS 250 2-Dr. Hardtop Conv. and I'm having a great time driving it. I am very pleased with the car and with the service that Manny provided. I would recommend Lexus of Tampa Bay to anyone. It's a great dealership.

RandyL999

May 12, 2013

bought through Autonation Direct and took delivery at this dealership. Overall good experience in he delivery.

Adam D.

May 10, 2013

My salesperson was Naaman Johnson. He was the most professional salesperson i've dealt with in my car buying experience. He was not pushy and was very patient with me. I even asked for a Lexus mug and though they didn't have any at the moment i did receive on in the mail a couple of days later...AWESOME. and THANKS!! The dealership itself is beautiful and even the receptionists are exceptionally pleasant and welcoming. I felt like a million bucks walking in there. When i walked into the BMW dealership, the receptionist was the opposite..almost rude.... like i was bothering her as she filed her nails at the desk. I ended up with a 2013 GS 350. Nebulla Gray Pearl with black leather. I LOVE this car. And I got it at a great lease price (though the intiial quoted price ended up being higher because my credit score came back below the minimum requirement.....aaaaarg). I got more car for a lot less than a BMW 5 Series. The GS 350 is fast, sporty, and luxurious. I hope to have many more years of great experiences with Lexus of Tampa Bay.

Nancy

May 3, 2013

Manny Vicente is our contact person for the purchase of my used Cadi deville. It is such a couple of steps up from most of the dealerships in Tampa Bay. We were treated with courtesy, patience, respect and most of all kindness. We have been recommending Lexus of Tampa Bay to all our friends and family. Thank you.

Jes

May 2, 2013

Just bought a used 2007 BMW X3 at Lexus of Tampa Bay. Nick Otero helped me out, he was a straight shooter and got me the financing that I needed. I will recommend Lexus of Tampa Bay to family and friends.

Shaun

Apr 26, 2013

Michael Cappelluti and Lexus of Tampa Bay made this car purchase a breeze. This customer is very satisfied with the entire process from begining to end. Thank you!

Steele family

Apr 26, 2013

I loved everything about my experience at Lexus! I will shop there again for sure.. They went above and beyond my expectations for Customer Service. Very happy thank you Lexus of Tampa Bay!!!

Clay T

Apr 23, 2013

My wife an I purchased a certifed pre-owned 2013 Lexus GS 350 from Lexus of Tampa Bay about a month ago. Everything to this point has been top notch! Our adviser/sales person was a gentlemen by the name of Eduardo Hernandez. I could not have asked for a better car buying experience and I believe it was due to Eduardo. He was very knowledgeable of every vehicle that we asked to see. He was not pushy or "slick talking" at all. He showed my wife and I EVERY detail of the car to ensure we were well versed on the product that we were purchasing. He even offered to set up the gadgets within the car if we would like. The car is amazing! We went with the silver exterior and black interior. This car is fun to drive and luxurious at the same time. We will have this car for a very long time because it is simply a pleasure to own. The gas mileage is awesome compared to our previous vehicle which is expected because we have a Nissan Armada that was 14/19 when it was new. I'm sure that has gone down since it's an older vehicle now. I am a fan of Japanese vehicles as you can see! The lexus is a great vehicle. Power and luxury wrapped into one!!!!

Manu P

Apr 23, 2013

The overall experienced was excellent. The sales person Nick O was very helpful in providing the details of my purchase of the vehicle, gave me the information. he worked with me over month to find the vehicle of my likings. he approched me regularly, provided the information as the vehicle arrived discussed with me regularly. He worked with me professionally and deligently until the vehicle of my choice was found. I am happy so far with the vehicle I purchased.

Helen F.

Apr 20, 2013

I highly reccomend Esther Ortiz as a sales person. She actually makes buying a car so easy and enjoyable. She handles everything for you. I have bought several cars from her and would only buy a car from her.

MarkKeith

Apr 14, 2013

Entered expecting to drive and love a new GS350 today. Looked at several cars in the showroom. No one greets us. No one helps us. Times goes by and I begin to get frustrated. Seeing a person just outside in the parking lot I poke my head out. He's on the phone.. doesn't sound like business to me. Back inside I approach the receptionist and complain about not being helped. Time goes by.We give up and go to leave. One the way out I approach the employee in the parking lot who just ended his phone conversation. He introduces himself as a manager. I ask for help and complain about the lack of attention. He says he will look for a salesman... what? Now I am angry. Apparently it isn't his job to work with a customer. Another salesman approaches and tells me everyone is busy with customers.. really? not what I observe.Mercedes down the streen offered me a bottle of water to cool off. #customerservicefail

Rob

Apr 11, 2013

I've recently financed through Lexus of Tampa. I shopped around other dealerships in the area for used cars and Lexus had the best selection and quality of cars that were within my budget. Larry Pfingsten helped me out with the buying process and did not feed me any nonsense about how the used car I was looking at belonged to an aunt or mother-in-law (several dealerships tried to convince me of this). When asking other dealerships questions about certain used cars I got the feeling that they were hiding some defect from me. That was not the case here. To sum it up, I'm very happy with my purchase, plan to do business with Lexus of Tampa in the future, and love that I get complimentary car washes whenever I want.

Lindalee, MD

Apr 3, 2013

I recently purchased a ES350 from Tampa Lexus. This is my third Lexus. The customer service was excellent and our salesperson Richard Brandstort was very informable. We got THE BEST trade in on our RX330. Thousands more than Lexus of Orlando or Melbourne. I would definitely come back when I need another new vehicle.

Jenna P

Mar 30, 2013

Excellent experience, friendly, courteous and respectful service throughout the transaction, price was agreed upon without unpleasant haggling- a professional business transaction all-around. Bill DeMarco, Michael Lee, and Andre Lima were kind, knowledgeable and helpful and an absolute pleasure to do business with; I can't say enough nice things about my experience. Overall the dealership exceeded my expectations. I look forward to recommending Lexus of Tampa Bay to my friends and family...in fact, I already have. : -) -Jenna P.

Toure

Mar 30, 2013

My mother recently retired from the School System in Florida and wanted to purchase a new Lexus RX350 as her retirement gift. She is a little up in age so she gave me the task of locating and negotiating a decent price on her next vehicle. I live in Atlanta so I opted to utilize dealer's internet sales managers for my inquires. After negotiating via email with various dealers in Miami, Palm Beach, Ft Myers, Winter Park, Orlando, Jacksonville, all dealers in the Atlanta area, we can across Lexus of Tampa Bay. The sales person we dealt with here was Nick Otero. He was absolutely AWESOME. He was highly informative about the Lexus products and we were able to reach a great deal very quickly. I honestly didn't know that buying a car was so easy after dealing with other dealerships in the past that hassle you and try to rip you off. So here is basically how the deal went. Submitted a vehicle inquiry online with Lexus of Tampa and Nick responded shortly after. Told Nick that I saw a vehicle in his inventory that I was interested in purchasing. Nick emailed me the vehicle's Spec sheet displaying options and msrp along with various pictures he had taken of the vehicle's exterior and interior. Told Nick what I was willing to pay for the vehicle. Nick countered with his offer. I looked at my numbers again and they seemed to be a fair price for both of us so I told Nick my offer was the best I could do. He accepted the deal so I presented all this information to my mother who was then visiting in Atlanta. She accepted the deal as well but airline flights had doubled since negotiations started. So we therefore just took the 8 hour drive down to Tampa to purchase this vehicle. When we arrived, we were greeted by Nick and he showed us the vehicle and we took it for a test drive. Vehicle looked great so he set us down for the paperwork which only took a few minutes then he sent us to Kim Couch for financing. She was excellent as well. Didn't try to up-sale us or add in any warranties or services we didn't need. They actually found us a better interest rate than our pre-approval credit union rate. I think we were off in her new vehicle in about an hour or less with no hassles what so ever and no feeling that we had been cheated in any way. I highly recommend Nick Otero if you are in the market for a Lexus. You will get a great deal to brag about to your friends and you will experience the easiest vehicle purchase of your life. We had no problem driving 8 hours past many other Lexus dealers to get to Lexus of Tampa. It was all worth it. Thanks to Nick and Kim.

Tonly88091

Mar 29, 2013

My mother recently retired from the School System in Florida and wanted to purchase a new Lexus RX350 as her retirement gift. She is a little up in age so she gave me the task of locating and negotiating a decent price on her next vehicle. I live in Atlanta so I opted to utilize dealer's internet sales managers for my inquires. After negotiating via email with various dealers in Miami, Palm Beach, Ft Myers, Winter Park, Orlando, Jacksonville, all dealers in the Atlanta area, we can across Lexus of Tampa Bay. The sales person we dealt with here was Nick Otero. He was absolutely AWESOME. He was highly informative about the Lexus products and we were able to reach a great deal very quickly. I honestly didn't know that buying a car was so easy after dealing with other dealerships in the past that hassle you and try to rip you off. So here is basically how the deal went. Submitted a vehicle inquiry online with Lexus of Tampa and Nick responded shortly after. Told Nick that I saw a vehicle in his inventory that I was interested in purchasing. Nick emailed me the vehicle's Spec sheet displaying options and msrp along with various pictures he had taken of the vehicle's exterior and interior. Told Nick what I was willing to pay for the vehicle. Nick countered with his offer. I looked at my numbers again and they seemed to be a fair price for both of us so I told Nick my offer was the best I could do. He accepted the deal so I presented all this information to my mother who was then visiting in Atlanta. She accepted the deal as well but airline flights had doubled since negotiations started. So we therefore just took the 8 hour drive down to Tampa to purchase this vehicle. When we arrived, we were greeted by Nick and he showed us the vehicle and we took it for a test drive. Vehicle looked great so he set us down for the paperwork which only took a few minutes then he sent us to Kim Couch for financing. She was excellent as well. Didn't try to up-sale us or add in any warranties or services we didn't need. They actually found us a better interest rate than our pre-approval credit union rate. I think we were off in her new vehicle in about an hour or less with no hassles what so ever and no feeling that we had been cheated in any way. I highly recommend Nick Otero if you are in the market for a Lexus. You will get a great deal to brag about to your friends and you will experience the easiest vehicle purchase of your life. We had no problem driving 8 hours past many other Lexus dealers to get to Lexus of Tampa. It was all worth it and we would have no problem doing it again. Thanks to Nick and Kim.

No time to shop mms

Mar 28, 2013

This was my second time buying from this dealership from salesman Loren Shinault and both times have been great, he knew exactly what I was looking for and made sure I got it. I plan to continue buying my cars here!

mlf14401

Mar 25, 2013

We have now leased our third RX350 from Lexus of Tampa Bay. The dealership and all of its employees are a pleasure to work with and they do a quality job.When it comes time for service I actually look forward to visiting the dealership due to the friendly service advisor and the comfortable customer lounge.The Sales team have always been very friendly, no pressure, and looking out for what i need. Most recently I took or 2010 RX350 in for service. I saw our name on a electronic sign to check with about a trade up for a current model for the same monthly payment. Not sure that could be done I made the call and for $6 more a month we drove out with a 2013 RX350.Very pleased with the RX350 it is a pleasure to drive anytime

J Alkhatib

Mar 18, 2013

I just bought a 2007 LS 460 CPO from them, saw the car on line, made an offer, they accepted my offer, so smooth, further more they helped me with my finance, got me a significantly better and lower rate from what I had on my own. They treat you like a family helping you with the process getting the paper work done. Thanks Mike Cappelluti and Sherif Levent. In the future I will never go to another dealership again. Guys you are great.

Jay R.

Mar 15, 2013

We were very please with Naaman Johnson who served us exceptionally with our new purchase. Very professional and great follow up in helping us with our new lexus.

Shirley B.

Mar 14, 2013

I have to say I was very, very impressed with this dealership. It was the first time I had stopped there, and I certainly will be dealing with them the next time I get ready to buy a new car. Tony Horton was my salesman, and what I liked about him was that he wasn't a pushy salesman (which I can't stand). He was very professional, and helpful.. I am one satisfied customer !!!! And by the way, I love my new Lexus!!!!!

Alan

Mar 12, 2013

We take our LS460 to this dealership for service. Always happy with the service staff. So when we were looking for another every-day car, I stopped by their used car lot. Michael Cappelluti was my sales person. Very professional and patient. Since I was not sure what kind of a car I was looking for, he took the time to show me several options and went on several test drives to allow me to pick one. Ended up with a ES350. I love it!! it is absolutely comfortable ride. better than any other make I tried. I asked for the tires to be changed to Michelin soft rides. They put new ones on and gave me credit for the tires that were on the car already. Anything I asked, they accommodated. Very happy with my experience with this dealership. Specially with Michael Cappelluti.

Baher Loka

Mar 11, 2013

I loved them.. i was looking for a very particular car and when i called them they had it and man were they helpful. They were very welcoming and amazing they stayed after hours for me because i came from a 2 hour drive. I was dealing with Andres Eduardo Hernandez.. He was with us step by step and even his immediate manager was great.. Also Sherif from the finance or billing department was extremely helpful and added a lot to our knowledge.. I will definitely recommend this branch to any own that is a Lexus fan.

Makeda R.

Mar 11, 2013

I will keep this as simple as possible..... Entered and greeted right away by Ben in which he offered me water and proceeded to his office. It was like a 15 minute experience as I filled out the paper work viewed my Audi A5 and then I was on my way to the Finance Managers office. Excellent customer service and professional in many ways than one. Oh must I add I got to touch and view the new 2013 Ferrari awesome experience. Lexus of Tampa is the place to go, the place you want to be if your looking for great skills, professionalism and customer satisfaction. Thank you Lexus of Tampa for everything! Overall time spent including signing all the paperwork was about an hour.

nadoz

Mar 11, 2013

I loved them.. i was looking for a very particular car and when i called them they had it and man were they helpful. They were very welcoming and amazing they stayed after hours for me because i came from a 2 hour drive. I was dealing with Andres Eduardo Hernandez.. He was with us step by step and even his immediate manager was great.. Also Sherif from the finance or billing department was extremely helpful and added a lot to our knowledge.. I will definitely recommend this branch to any own that is a Lexus fan.

mario

Mar 8, 2013

theses guys are just great! they are not there to sell you a car! they are there to help you get what you need the way you want it!. will be always my 1st choice. Michael Cappelluti the sales man he is always eager to help even after the sale he is there for help. thank you

Causeyc

Mar 8, 2013

My experience was very pleasant. Joe was extremely helpful and I was comfortable with the transaction.i would recommend Joe to my friends who are interested in purchasing a Lexus.

tomr127

Mar 6, 2013

What a great buying experience! We went on a Sunday just to look at exterior and interior color combinations of the model we were interested in buying. We went into the dealership when we found it was open and meet Naaman, a salesperson. Naaman asked us for the specifics of what we wanted, then went out of his way to find a car with those features, offered to appraise our trade-in car, and did, and provided a reasonable quote, all in one day. We didn't accept immediately and went looking on the Internet. But Naaman followed up and we reached an agreement over the phone! One week later, we were in our 2013 Lexus ES300h!We already have had several follow up calls from Naaman asking if we were enjoying our car. We also needed to call Lexus in order to better understand some of the cars features and received excellent service.Tom and Marilyn R

oscar and alicia

Mar 2, 2013

Excellent Customer Service by oscar and alicia. larry and kim, at Lexus of Tampa Bay made this, probably, the most pleasant car buying experience We ever had. from now on we would not buy another car unless its from lexus of tampa bay they spared no expense at getting our business and putting us in this car. No problems negotiating and working with Us.Keep up the good work. and thanks again larry and kim.

LD-Commuter

Feb 26, 2013

I commute 70 miles once a week to Tampa for business so the opportunity to shop with my wife is limited. The dealership kindly loaned me an 0'12 RX-350 to take home to show my wife what the 0'13 would look like. It was a service loaner and was dirty and tired looking. In taking it back with my wife who was thoroughly disgusted with the car and didn't want to buy a car. We fully intended to return the loaner and get some lunch. When we got to the dealership she was treated exceptionally well and Ester Ortiz was great to work with. We ended up purchasing an 0'13 RX-350 that is beautiful. There was absolutely no hassle on working out an acceptable price by email. The car was ready when it was supposed to be - there were no hidden gimicks, no last minute squeezes or any tricks. The selling process was rather time consuming but overall it was the best new car purchase experience I have encountered.

Rick Spahn

Feb 26, 2013

I found a used car on the internet and made an appointment to come see it. The staff in the used car department was very polite and professional. They worked hard to make sure to meet my needs and did a great job. Lexus of Tampa Bay is the best car dealer I have ever dealt with and I highly recommend them.

RickSpahn

Feb 26, 2013

I found a used car on the internet and made an appointment to come see it. The staff in the used car department was very polite and professional. They worked hard to make sure to meet my needs and did a great job. Lexus of Tampa Bay is the best car dealer I have ever dealt with and I highly recommend them.

Joannhi

Feb 22, 2013

Would not hesitate to purchase again. Internet sales was informative and made the whole sale fast, easy and enjoyable. I especially like the no haggle policy and found pricing extremely fair. Thank you Tampa Bay.

Eric W

Feb 21, 2013

Eric at Autonation really worked to help me find the right car for me an I'm very happy with my selection. Nice friendly clean Lexus dealership

MVALERE

Feb 20, 2013

THIS IS THE SECOND CAR I HAVE PURCHASED FROM THEM. THEY ARE VERY COURTEOUS AND PROFESSIONAL. THE PEOPLE I DEALTH WITH HAD JUST THE RIGHT MIX OF DEALING BECAUSE THEY CARE TO GET YOU A DEAL AND GOOD BUSINESS. I AM ALWAYS HAPPY WITH A LEXUS IS350 WHICH HAS THE BEST PERFORMANCE FOR MONEY/GAS MILEAGE WITH RESALE VALUE. THE REALISTIC PERFORMANCE OF THE CAR IS BETTER THAN THE STATISTICS CLAIM. ESTHER ORTIZ IS AND HAS A SUPERB TEAM.

marc z

Feb 8, 2013

Just purchased my families 3rd lexus from Ben Sharf at Tampa Bay Lexus . My first purchase was a used 2005 LS430 (maybe the best made car I haver ever Owned.) The 2nd car was a 2012 CT 200 for my wife and the 3rd car was a used 2007 LS460 L. I have been extremely satisfied with all of our purchases . It is amazing the value and quality a used lexus provides. I would put a certified used Lexus up against any other manufactures new cars both in value and Quaility . I was very dissatisfied after visiting another Lexus dealer closer to my home. The high pressure and childish sales tactics left me extremely frustrated . After doing business at Lexus of Tampa Bay I can say they treat customers in a way that's lacking at other dealerships. Ben in sales ,Kim In finance and Glen in service are all the best of the best. Marc Z Altman

hossamibrahim

Feb 8, 2013

Of the 40 years I have been buying cars for me and my family, I do not remember having a better experience!! This by far the best! Everybody else comes distant second. Jerry, Edwardo, and Sherif are great and made this buying experience the most wonderful and seamless one. Next time I buy a car, I will make sure to check with them first.

clncblt

Feb 7, 2013

Loren took very good care of me. This is the second car that I have purchased from him and both experiences were outstanding. The process was quick and done in a very professional manner. I am planning to purchase another vehicle in the 6 to 8 months and it will probably be a Lexus from Lexus of Tampa Bay.

neubee156

Feb 2, 2013

I recently purchased a used car from Lexus of Tampa Bay. I first went in the dealership 6 months earlier just to look around and see what was available. I went inside to speak to someone and was greeted by Larry. We talked about what I was looking for and I gave him a list of what exactly this car need to have(Model,color,interior color/ fabric, etc.). He told me that he would look around to see what he could find and would be in contact. I told Larry that I wasn't in a hurry to buy a car, but more wanting to get the exact car. I spoke to Larry several times over the next 6 months about different cars he found, Then he called and said that the perfect match to the car I explained was just traded in. I went to look at the car and 2 days later I owned it. The lady in the finance dept was really nice and got me taking care of in a timely manner. I had a few issues with the car and Larry got them all resolve with no questions asked. My overall experience was excellent and I recommend this dealership, but I really recommend Larry Pfingsten 813-739-2428 for your next Lexus purchase. When I go to upgrade my car I will definitely go back to Larry at Lexus of Tampa Bay.

Stewart Seaman, Navy "Fighter Pilot" Retired

Nov 15, 2012

I found three Lexux SUV's "on-line" that interested me. The "Certified" 2009 Lexus RX-350 at Lexux of Tampa Bay had everything I was looking for and then some. With two trade-ins, I was looking for the best deal possible. The negotiations were friendly and professional. The entire process was flawless and performed with extreme courtesy. The end result was that the dealership made a reasonable profit and I purchased an outstanding vehicle. Although 65 miles from my home in Sarasota, Florida, I would, without question or hesitation, purchase my next Lexux from Lexus of Tampa Bay.

nailit1959

Sep 28, 2012

Recently I purchased a new car from this dealership. They tried and almost succeeded in ripping me off $800.00 by failing to disclose and then adding extended protecion plans to the purchase price. When I realized they overcharged me I complained to the management and it took weeks of unanswered phone calls and emails to finally rectify the situation. I never heard a word from anyone acknowledging this outrageous action or an apology from them. So I assume this is business as usual from a low rent outfit pretending to be a certified and reputible dealership. "CAVEAT EMPTOR" is alive and well at this dealership.

VirginiaT55

Jul 27, 2012

This was the 2nd time I bought a car from this dealership and though Manny, and both time was a great experience. Manny was a wonderful person to deal with and made sure everything was just right for me with the car. Would not go anywhere else. I've been telling all my friends and family to go and buy a Lexus and to go see Manny. Your truly happy customer

cjob

Jun 13, 2012

I've been working with Mark over the internet for a couple of months, and my experience was over the top. He was not pushy. He listened to my needs and wants. He was very knowledgeable about the vehicle, and he was very patient and professional. I drove all the way from Lakewood Ranch because this dealership was the only one in the area to have the car I wanted IN STOCK. I am proud to say that I am a brand new owner of the new 2013 GS450 Hybrid! I've never had a car deal run as smoothly and as quickly as this one. The business office was very modern. I took a quick tour of the facility, and it was amazing. Thank you for the best car buying experience I have ever had :)

EdenB

Jun 13, 2012

This is my second used car from Lexus of Tampa Bay. I will not go anywhere else in the future though I might think about it if Ben goes somewhere else. I'm not sure anyone can beat him. He worked with me partly on my first used Lexus and completely on my second. I wasn't the easiest sale but he kept smiling and would work with me to find a way to make me happy. He bent over backwards for me and still does. Just because I have already signed the papers he still keeps in contact. If he sees me somwhere around he will always stop to say "Hi" and see how I'm still loving my "new" car. If I have an issue he sees to it that it gets done or points me to the person who can. He's plesent to be around and helps to make the dreadful car-buying experience a lot less dreadful.

Cornelia Corbett

Jun 2, 2012

My experience was fantastic. No pushy, intimitating salesman. Just confident and answered all question. With Business manager, was fun, clear and enjoyed the back and forth for once!!! And everything was completed quickly and easily. Thank you. I'll be back.

Wayne & Cynthia

May 22, 2012

Best buying experience of my life, many years ! Friendly knowledgable sales staff, Johanna's was very good. What I liked best was no pressure, no sales manager coming in to close deal. We test drove two cars and looked at a few more, they had a lot of patience with us. While they other add on's to sell no once did they try to force this stuff on us. Even though salesman was suppose to go home at 5 he stayed with us and was last one to leae dealership, never once hurried us. They were also fair with my trade in value. By the way we bought a 2013 RX 350, first Lexus first good car buying experience. Thanks to all at Lexus of Tampa bay

jlema82

May 17, 2012

Service I have received there before and after purchase was beyond my expectations. I will only buy from there moving forward and only want to deal with Linda

pissedatlexus

May 1, 2012

Absolutely the worst car buying experience I've ever had in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to any requests for information. However, the pain of choosing a vehicle and negotiating a price paled in comparison to the travesty that was signing the papers. We arrived on time and were told the finance person was busy with another customer and would be with us shortly. One and a half hours later we were still waiting for her. All that time our salesman would stop in on us approximately every ten minutes to try to get us to agree to buy one of their upsell items. They literally would not let us leave until we agreed to buy something from them in addition to the car. I would have gotten up and left except they already had our trade in back in the service bay. Finally we agreed to the cheapest upsell on the list (I have no idea what it was because I know I'll never use it) just to get them to finalize the deal. Once we agreed to buy an upsell item the finance lady was with us in less than 5 minutes. What a coincidence! I absolutely, positively, under no circumstances will ever buy from this dealer ever again, and in fact will never buy a Toyota/Lexus ever again (this is my third). The taste in my mouth is that bad.

LyndaTyrrell

Apr 15, 2012

Most excellent experience I have had in purchasing a vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus RX 350. Even though the technology in this vehicle was a little overwhelming Omar's expertise and teachning ability convinced me to "break up" with Toyota and go with the Lexus! Omar has a customer for life!

mcharania

Apr 7, 2012

I waited a month from the time my current vehicle was a total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I was so sure I would be buying a BMW but I have to say, that Lisa H's customer service and the information regarding the vehicle were key in my choosing a Lexus over a BMW. I had expressed to her what I was looking for approximately 3 weeks prior and when she was able to locate a vehicle that she thought would meet my needs, she immediately contacted me and she was spot on with identifying my needs and what I would like. Once again, I am thankful to the staff at Lexus of Tampa Bay for a wonderful car buying experience.

tmccaleb

Apr 7, 2012

I was shopping for a certified pre-owned Lexus I did not end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in providing full information about the vehicle in which I was interested, detailed descriptions of the exterior and interior condition, including blemishes, and service records. He was responsive, but not intrusive. In the end, I decided to buy a different type of vehicle, but had this dealer had one in stock, I would not have hesitated to buy it based solely on Mr. Gatchell's representations.

William Jenkins

Mar 30, 2012

Third Lexus from this store and have always been satisfied with their professional treatment. My wife and I will mot certainly return again for our next Lexus.

ngwy2818

Mar 25, 2012

our dealers was outstandingly friendly, he always was courteous and always tried his very best to answer our questions and concerns. Naaman was also extremely descriptive which was very useful. We are very pleased with our purchase!

suziewalden

Mar 25, 2012

We have just leased our third Lexus, with Esther Ortiz as our 'advocate' each time. She is more than a salesperson at Lexus of Tampa Bay. She is a model of fairness, friendliness, and true concern as she has helped us secure the car we wanted at a price we could afford and enjoy. Further, all associates we have had interactions with at this dealership have been outstanding. We would also like to mention Ginger Williams, our contact person in the service department, as another truly outstanding associate in our eyes. She has always made us feel comfortable and confident that all service we receive at Lexus of Tampa Bay is top notch and reliable. This dealership is excellent and we recommend it to anyone looking for a great car buying experience!Stevn and Suzanne Walden

mary petricone

Mar 21, 2012

We have been coming here to buy our Lexus's for the past ten years since we moved to Florida. We thought of switching this year to a Chrysler 300 and Joe made us deal we couldn't refuse and kept us in a Lexus once again.Wonderful service here.

flgiirl

Mar 18, 2012

We had the best car buying experience with Mark Duprey. He was recommended to us by another dealership when we mentioned we would also be looking at Lexus. He has been with Lexus for many years and is extremely knowledgable not only regarding all Lexuw models, but competitor vehicles as well. What a relief not to have a high pressure, pushy sales person. He is quite the opposite, very personable and his initial questions revolved around what we were looking for and our goals, not what kind of financing we were looking at or if we were making a trade. I was very comfortable working with him. We originally came in looking at new vehicles, but wanted to consider used as well. He was eager to show us all of our options. Before we walked out onto the used lot he had a list of all used cars and their features. He was careful to pay attention to what was important to us. For example, even though we didn't mention that navigation was important (because we never had it before and forgot it was an option we wanted)he took the time to ask. We ended up finding a beautiful GS 350. If you go to Lexus of Tampa Bay, I recommend you ask for Mark. This is our first Lexus purchase.

jngawg

Mar 8, 2012

Great experience and very professional. I felt really knowledgeable about all the features after Manny explained to me. I love my new car and it was very pleasant to do business with Lexus of Tampa Bay.

ozstucco

Mar 7, 2012

Many thanks to Omar Rodriguez (and the credit mgr.) for making a recent purchase of an Infinity G-37 a stress free experience. Their professionalism is commendable, and I would not hesitate to recommend others to specifically ask for Omar.Well done guys ! a.j.g.

xlshah22

Feb 28, 2012

Great overall experience. Unlike my prior car purchases. Staff, especially Johannes, were extremely cordial, knowledgeable and professional without pressuring me to purchase a vehicle. They made the transition from my used car trade in to the the new one I purchased seamless. They essentially gave me the details of the car and let me make my decision on my own time. No redundant phone calls or emails. No pushy salesman. No narcissistic attitudes. Not to mention, they gave me a great deal as I compared their offer to other dealerships around the country. I recommend anyone go buy their car from them and ask for Johannes. You won't be disappointed.

lisamgibson

Feb 26, 2012

My experience at the dealership was very pleasant, the sales staff was knowledgeable in all areas, both used and new vehicles. I never felt pressured to purchase or lease a vehicle. The entire process to purchase the vehicle was painless and took less time then any other dealer i have purchased a car from in the past. When I first reached out to the dealer in November, I was just inquiring, I was provided information that requested but not pressured to come in and sit face to face. When I finally made a decision in February, I went in and spent maybe an hour there got the additional information I needed to make an informed purchase. I came back to pick out the exact vehicle, even that visit lasted under half an hour. Then the final trip to the dealership to pick up the car and do all the paper work, was quick and efficient, we were out of the dealer with our new car in under 2 hours.

SIBBA62139

Feb 23, 2012

Never have we ever been treated as professionally and with sincere honesty as we were on 2/17/12 during the purchase of our 2012 ES 350...a fun and pleasureful experience!

Kim Joe

Feb 18, 2012

Both Employees went above and beyound. This was the best service we have ever got when it came to buying are new car. Thank You so very much.

Reedmari

Jan 15, 2012

I had taken my 2001 Lexus in for one of it's regular servicings. Dave Jones, who had overseen my servicing for years, informed me after a short time that unexpected repairs needed on my car were going to cost me almost as much as the car was now worth. He discussed options with me. Then going the extra mile, he even contacted the manager of the adjacent Lexus used car business, explained the situation, and asked them to help me look at my options with them as well before I made any decision on which direction to go - total repair, partial repair, or trade in on a new used Lexus. Larry Pfingsten, a salesman with the used Lexus cars, met with me immediately. I had looked at the possibility of getting a used Lexus previously with him just for future reference. Larry knew exactly what I wanted in a car as well as my financial limitations. He made it quite easy to determine which direction was the wiser move financially and quickly found just the right car for me. Everything was taken care of for me from calling my car insurance company to helping me learn how to set up and use Bluetooth in the new car. He also handled settling everything about my old car with Dave Jones. Within several hours everything was taken care of and I drove home in my new car! No one could as for better service or support than I had.

hartu1av

Jan 5, 2012

Larry was amazing, very professional from start to finish. Out of all the dealerships we dealt with throughout the hunt he was the most knowledgeable about the product he was selling. My family and I never felt pressured and Larry worked his magic to get me to the budget I needed. I will definitely recommend all family and friends that are looking for a Lexus to Larry and of course any of my future purchases as well. THANK YOU LARRY!

Little monster

Jan 5, 2012

Dave Jones is the best!! He is very upfront and honest. He personally makes sure my car is taken care of as if it was his own! My experience at Lexus has been good all-around

ceedub23

Jan 4, 2012

They were not over aggressive, very helpful and knowledgeable and the entire sales process was fairly quick. He even went out of his way to show us a couple similar vehicles that were not on the lot yet. The battery burned up the 3rd day that I had the vehicle and they immediately replaced it for me. Will Recommend.

jcpanama

Jan 2, 2012

My son and I arrived late to this dealership but still Larry took the time to take care of us. What impressed the most is that Larry had a very laid back attitude and put not pressure whatsoever on the sale at hand. He was very courteous and friendly and explained the whole process to our satisfaction. He had to go back a week later for a minor cosmetic repair and even though Larry was not available, another gentlemen took care of us to our satisfaction. We talked to couple other employees and everyone seems like they enjoy working for this company. Next time that I'm in the market for a car, I will go to this dealership and deal with Larry before I do anything else. Great job and great customer service!

sg1234

Jan 2, 2012

This was the best car buying experience ever. Mark did a excellent job. We got great deal on our car. We drove over 100 miles to make a purchase. We got the deal done in just few hours with a trade-in. I would never shop anywhere else to purchase a new car. Thanks to Mark we got our family present for Christmas on Christmas eve.

Squeeze1956

Dec 20, 2011

Our overall experience with Lexus of Tampa Bay was outstanding. The sales representative was extremely efficient and knowledgeable. She and the sales manager followed up with phone calls and emails once we returned home with the vehicle. Excellent customer service.

kathleenshanahan

Dec 18, 2011

We have purchased/leased five cars from this dealership. The attention and service at Lexus of Tampa Baygoes above and beyond. I would recommend this dealership to anyone interested in a Lexus. Steve Honigsberg has made buying a car a truly wonderful experience!! It is such a pleasure working with him and the team at Lexus of Tampa Bay!

Peterpsfs

Dec 17, 2011

Great knowledge and understanding of vehicle i purchased, have purchased several vehicles over the passed few years and Jeanette was very helpful and just down to earth which made me feel comfortable .never ever leave reviews but this time felt it necessary.

mmquinn08

Dec 14, 2011

We searched for the right car for months. Nick Otero was fabulous helping us to find what we really wanted. He was courteous as we said no for 11 months. Jeanette Fernandez helped us the day we actually purchased a car. She was a pro from the moment she found us on the used lot to the moment we signed on the line for a NEW car. Even got the big red bow!

barbhaughe

Dec 11, 2011

Mr. Duprey was very informative and helpful as we considered the Lexus 350X. He answered all our questions in a positive manner. We really enjoyed this shopping experience thanks to him and the other staff at Lexus of Tampa Bay.

ciro00

Dec 10, 2011

John Hayes was extremely professional. Not agressive nor lazy, he was just right. Gave a good price for my trade-in and a great price on my new E350. The e-doc signing was fast and innovative. I have driven Mercedes and BMW, but the Lexus seems to drive much better, hopefully it will not have too much mechanical issues.

RonJon0720

Dec 10, 2011

We went into LoTB to begin our research in Feb. We were not ready to buy yet and had a long list of cars we wanted to see. We met Steve Honigsberg and told him that we were in stage one of purchasing and what we needed from him. He delivered EXACTLY what we asked of him and made a lasting impression with us. Over the next 9+ months, Steve called and emailed us a few times to check on our progress. No sales pressure or fast talk - just keeping us on his radar. We were so impressed with his diligence AND follow-up, but he really did have us on our first visit. After months of research, we went back 2 weeks ago to make our final decision and asked for Steve. Because WE messed up our appointment time - Steve had another scheduled appointment, so he had one of his Sales Partners - Eric Starling - meet with us and answer all our questions and do the test drive. We thought Steve was impressive - I can honestly say - Eric filled Steve's shoes just as impressively. We did not leave there with any unanswered questions and we made the decision to buy a Lexus later that evening. Then the work started - the car we wanted...was like looking for a needle in a haystack. Steve had to go through a massive scavenger hunt to find "the" car we wanted and after thinking we were going to have to change our wants - he called and pulled off a major feat of finding "the" car. Probably the last of the one we wanted. So, we went yesterday, saw our new car, did the paperwork and now have a beautiful Lexus sitting in our garage. Again - Steve had an emergency customer issue and Eric stepped in and walked us through all the final processes. Again, he was awesome and took care of us in Steve's absence. Steve arrived about halfway through the process and between the two of them - made sure we were taken care of in every arena. Some would question the partnering of Steve and Eric and the car buying experience - but from my perspective - I like the tag team treatment because now I know that when it's my turn or my appointment - I will get the same attention as the customers that Steve had prior commitments to take care of. Steve...Eric....Eric....Steve...its all synonymous with excellent customer service. We are now part of the Lexus of Tampa Bay happy car owners and look forward to a very long relationship with Steve and Eric. Thanks so much for the work, diligence in the search and car delivery experience!

George/Renee

Nov 27, 2011

My wife and I purchased a 2011 IS 250 from Lexus of Tampa Bay and found our experience with our sales rep (Ben Scharf) to be a very pleasant experience. Ben was professional and knew everything their was to know about the Lexus. He was patient with us as we changed our mind half way through the process and made a deal on a different vehicle. I would recommend Lexus of Tampa to anyone looking to purchase a luxury vehicle. Ben took us on a tour of the service department and were surprised how clean it was. The finance person was also very thorough and friendly (Andre).When we purchase another vehicle we will go back to Lexus of Tampa.Thanks again for the great car.George and Renee Bennett

Kevin.Hudson

Nov 18, 2011

Bought a used vehicle from Larry. Great experience. Very professional environment. I drove down to Tampa from Florida to trade in my vehicle to help with the purchase of the vehicle I was buying. The trip was 10.5 hours. We arrived and in about 2 to 2.5 hours later we were driving off the parking lot with our new vehicle. It was the easiest thing I had ever done. Everything was ready and there were no surprises. Larry was great, up front, honest, and very outgoing. If you are in the market for a new or used vehicle, check these guys out.

TomB007

Nov 16, 2011

Steve Honigsberg is a great salesman, very helpful, and cares for his customers. Great Deals at this dealer and will work with you.Thanks again Steve!Tom from Tampa

bwolly

Nov 9, 2011

I have purchased 4 Lexus autos. Mark Watson is the most honest and sincere sales person we have met. Dealership is first class from the sales to the service. Mark and his Manager Joe made it a point to visit with us when we picked up the car---nice.

mbfurr

Nov 6, 2011

Met Steve on first visit to dealership to look for new Lexus to lease. Had Lexus previously and bought it at end of lease. My former sales consultant was no longer with the dealership. Steve was a southern gentleman - very knowledgeable about the vehicle, shared changes to Lexus SUV since 2007, was not pushy and arrogant like some car salesmen. He allowed me to take my time and was an excellent listener. He asked what I was looking for and what features were important to me to have on the vehicle. He showed me the new model and asked if I would like to test drive. When I went to pick up the car, Steve had everything arranged and ready to go. He had gone over the car before I got there and it was already for me. He went over all of the features and set up my bluetooth and had me call my daughter to make sure it was working correctly. He also went over how to set up my remote garage overhead door when I got home. He is an excellent sales consultant and would make a great mentor for new consultants. I will have to say that all of the Lexus of Tampa Bay consultant, in their various roles, are well trained and extremely pleasant to work with.

Nancy Schramm

Nov 2, 2011

My 2012 RX 350 is the second vehicle I have purchased from this dealer. Jamie and the general manager, Joe, made this sale a very positive experience, working with me to obtain the car that I was looking for at a price I was happy with. Jamie's attention to detail in the sales process and then walking me through how to access all the features of the Tech package are examples of the excellent customer service they provide. Thanks Jamie and Joe!

ralphm66

Oct 28, 2011

Both sales and service areas are top notch - people and facility. Product quality is unsurpassed and they're at a central location for the metro area.

ron_clark

Oct 26, 2011

Loren went out of his way to make my experience as good as possible.I feel I got a great price on my car as well.

marivie728

Oct 24, 2011

My experience with Steve Honigsberg and the Lexus of Tampa Bay dealership exceeded all of my expectations. It was truly first class service from the time I called to make an appointment. The facilities are so impressive- welcoming, clean, comfortable. Everyone I met was genuinely friendly and accommodating. I really feel that my experience has not ended. I don't feel that I was just sent off on my way. I believe this impeccable service will continue for as long as I have my new car. I may just have found the car maker and dealership I will continue to use for the rest of my life.

yama1953

Oct 21, 2011

DEALERSHIP WAS FRIENDLY,COURTESY AND VERY HELPFUL. WORKING WITH DAVID SALES WAS EXCELLENT. HE TOOK THE TIME TO MAKE SURE EVERYTHING WAS ACCOMPLISHED INCLUDING PRICE AND FINAL CLOSING. CLOSING DOCUMENTS WAS DONE WITH EFFICIENT AND MANNER PERSONNEL.

fodecox

Oct 10, 2011

A couple of my friends recommended the dealership after I made a spontaneous decision the night before to change my wife's car. I look up that dealership that morning, called at about 9 am and set-up a test drive for 11 am with one of their sales man and by 3 pm, my wife was picking up the kids with her used 2008 Lexus 470. The entire process was extremely streamlined, and hassle free.Larry, the sale guy was very professional, diligent and knowledgeable of the product. He whawed my wife with his hand-free demonstration and endless gadget usage. Larry and the finance lady worked very had to make sure that we close trade and I was comfortable and happy with service provide. As a businessman I understand the importance of customer satisfaction, but my experience with Larry took me a higher level. I strongly recommend them any potential car buyerFodeClearwater FL

Paul Unger

Oct 7, 2011

Over a 1 month period, I compared 3 dealerships in my search to purchase a 2008/2009 Lexus RX350. I finally purchased a 2008 Lexus RX350 from Mark Watson at Lexus of Tampa Bay at 5252 N. Dale Mabry Hwy. He works in certified pre-owned vehicles and understood that I was looking for a vehicle that I planned to keep for a long time and wanted a good vehicle at a reasonable price. Mark is very knowledgable and has been in the Lexus car business a long time. He was able to work with me on the price on a vehicle that was better quality and more features than the other two vehicles that I was considering. Additionally, I was able to get an extended warranty and comfort in knowing the car has been serviced alway at Tampa Lexus dealership.Paul Unger

RodArch

Sep 26, 2011

Across the past four years my wife and I have had the pleasure of having Travis as our Service Consultant. He has helped us out several times but most recently he worked with the service manager (wish I asked for his name) to diagnose an issue I was having with my A/C. This was one of those issues that never went wrong when you brought it in... They found it and fixed it!!! Thank you all...BTW that car is all yours now...you convinced me that Lexus is where I need to stay! I'll continue my service in my new "to me" GX470. Thanks again...

Kevnissen

Sep 25, 2011

One of the best car buying experiences we have had. Zak Warner is the best. He hasn't been in the business long as he is just a kid, but he was knowledgeable and professional. His subpar education at Western Carolina was hardly noticeable. This is our fourth Lexus and third from Lexus of Tampa Bay. Our service advisor is Bob Gray. Bob has been great and is probably more responsible for our return to a Lexus than the car itself...Sales manager Mike Lee was as stubborn as ever but a super nice guy and someone you enjoy running into when you visit the dealership. In my opinion, you can't beat a Lexus and you can't beat Lexus of Tampa Bay.

Bobcoughli

Sep 23, 2011

I purchased my 2006 RX 330 from this dealer and have had it serviced there for 6 years. I NEVER took a vehicle to a dealer for routine service prior to this, but they do not try and push unwanted services but rather inform you their recommendations and encourage you to get the minimum services specifically needed for your vehicle. The best part is that this vehicle has been more maintenance free for longer periods than any vehicle I have ever owned, and the outstanding service is unparalleled. I had owned a Lexus prior and serviced at another dealership with the opposite results, so I have a good barometer. Tampa Bay never stops trying to ensure you are completely satisfied. They now pick up my car and bring me a loaner for work requiring 2 hours or more which is wonderful! I just purchased a 2012 RX 350 and the experience was awesome as usual. Do yourself a favor...let these guys and gals make your life easier and more pleasant for puchasing and servicing your vehicle.

merwhren

Sep 19, 2011

Nick,Merrillee and I personally thank you for making the purchase of her Lexus RX 350 a pleasurable experience. The handling of the purchase of this vehicle via the internet and the phone seemed simply seamless. I truly appreciate the trust that you and Michael placed on extending an offer for Merrillee's Ford Mustang site unseen based on my description of the vehicle. In the end this worked out well for both of us. I had gotten an estimate from car max on what they were willing to pay for the car. I accepted a lower price from you that was equivalent to my tax savings and you have a vehicle that you know can sell for more even you took it to car max. We were very grateful of the time you spent going over the options in the car, how to use them, and how you professionally described our additional options for purchase without any pressure sales. You will get a chuckle out of this. Merrillee evidently did not pay close attention. On the way home she kept telling me how cold it was. I told her I was comfortable. We found out that she was pressing the wrong button when she was trying to increase temperature on her side. She had lowered the temperture button to 65 on her side. Giving up her sports car to have a car that can transport grandchildren was not easy for her. She so enjoyed driving the Lexus home that she can commented I dont't miss my mustang. She is truly excited about her new car.I thank you, Mike and Joe for your prompt calls and follow-up.On the way home, Merrillee and I talked about how enjoyable of an experience it was in working with you in the purchasing of her Lexus. We said that it is the way it should be any time you purchase a car rather than feeling have gone to the dentist.Once again, thanks.

Sandra F.

Sep 13, 2011

I brough my 2004 RX330 in for service, and wondered around the showroom lusting after the CT200h. Later in the evening I was contacted by John Hayes, saying he saw my RX earlier in the day, noticed that it was in great shape with low mileage, and would I consider selling it or trading it in?? I test drove the CT, fell in love, and now I am a very happy owner of a cute compact luxury vehicle that drives so quiet and smooth, just like it's bigger siblings!! Negotiating with John Hayes was a pleasent experience, he had a great disposition, and if we neighbors, I'm sure we'd be friends!! The CT is promoted as getting 40 mpg in the city and 43 on the highway, but I am finding I get 47 - 48 mpg in the city!!! This is my 3rd new Lexus bought from Lexus of Tampa Bay, and I keep coming back because the service is outstanding.

miketako

Sep 7, 2011

In Nick"s word he said he would make it "stress free" and he did. He beat Wilde"s deal by so much I was apprehensive walking in. I was waiting for the bait and switch and it never came he was a man of his word he delivered all he said he Would. My wife is walking on air over this car, she is in the clouds. My neighbor is asking me to introduce him when he is ready to buy in the near future.Nick was knowllegable and informative, answer all of our questions.He is an asset to your dealership, very professional and quite neat in his appearence as well as the office and showroom.I will be happy to reffer your company and Nick in the future it was one of the best buying expierence I have ever had in purchasing a vehicle.

artzs

Sep 6, 2011

Omar called me as a response to my voice mail that the dealership would be open on Labor Day - we were pleasantly surprised and drove to the dealership. Omar met us and shared information about the Lexus brand, the dealership, and the cars they had in stock and those coming in. He then showed us an LS sport model which we purchased. Having bought several new cars this was one of the best sales experiences we have had. Not pushy, not laid back, and we took the car home one of the reasons was our customer experience.We also had an opportunity to meet the sales manager and the finance manager. Both were informative and added value to our buying experience.We were in the process of applying for a Credit Union loan and due to the holiday we had not heard back. The finance manager found a local bank and matched the rate making this an easy fnancial transaction.After the purchase it was already past closing time but Omar took his time and walked us through the car features and options. He also connected both our iphones for both the phone and Blue tooth music and even connected our Pandora application. He is very knowledgeable about the car and customers interests.We are having dealer options installed and were able to have scheduled at our convenience with the offer of a LS loaner while car is being serviced.Great salesman, fiance and sales managers, great dealership, great customer experience.

KathyPeterson

Aug 31, 2011

Everyone at the dealership was very friendly & not pushey. Omar was a great salesman. I didn't feel in the least bit pressured. He explained everything in very easy simple terms. I would recommend him to a friend. Kathy Peterson

ronf

Aug 31, 2011

Stopped by because our electronic key broke and needed replacement. Steve greeted us at the door and without hesitation showed us the Parts Department and did not try to sell us anything.While waiting for the key, we looked at several new vehicles and decided to give one a try. We approached Steve and told him we would like to look at some models. Although we did not have time for a test drive, Steve offered us some brochures and set up a future time for a test drive. We showed up a few days later, had the drive and decided to purchase.Steve was prompt, courteous and acknowledged an appointment conflict well within time to change our plans. Our first Lexus lasted us 8 years. We would be glad to buy from him again. Hopefully, he will still be there!

Brede

Aug 30, 2011

Accurate and timely response to my questions. Considerate of my time while conducting the transaction of buying this new Lexus. Excellent knowledge of auto and the conduct of sale.

dplfivestar

Aug 30, 2011

I purchsed a used vehicle from Lexus of Tampa Bay. I had an issue with the vehicle shortly after purchase, in which the warranty provided did not cover. After speaking directly with Rene, and explaining my concern, Rene worked with the Dealership GM, and have agreed to split the cost of this repair. This was not something the dealership was obligated to do, but was without a doubt a good faith gesture on their part. I would recommend a visit, and serious consideration in purchasing new or used from Lexus of Tampa Bay. Excellent business practice, and understanding of long term relationships.

hr86724

Aug 28, 2011

There are some people you run into on your path that are instantly likeable and genuine. Then there are others who have to work at being freindly the same way you work to buff wax off a car. The end result might be good but the fact that it takes effort is visible to the customer and creates an awkward feeling. The difference I think is whether you have a genuine love for people in general or not. Jeanette is a very genuine person and she worked very hard to earn our business. We feel like we have a new freind, not just a new car. My advice, keep calling in until you hear, "this is Jeanette Hernandez," then start talking. The car? Oh, that was great too!Thanks Jeanette

NickB

Aug 23, 2011

Nic and the folks at Lexus of Tampa Bay made this, probably, the most pleasant car buying experience I've ever had. Admittedly, I'm a haggler, but these folks spared no expense at getting my business and putting me in this car. No problems negotiating and working with me. Keep up the good work. Lexus of San Diego, could learn a thing or two from you guys.

cohen.karen

Aug 23, 2011

Larry sold us our new LEXUS 350 and it was a wonderful experience. We did not feel pressured yet we knew the dealership cared about us. By far, it was the most professional and pleasant car-buying experience I've ever had.

sgedwill

Aug 21, 2011

Mark Watson is a true professional. He is very friendly and willing to go the extra mile. He worked extremely hard to get me into the car I wanted at the right price. Mark made me feel comfortable and did not pressure me into buying. He truly looks out for what is best for you. I would like to thank the staff for working with me. I would recommend this dealer to anyone and look forward to making another deal in the future.

Bdonsmith

Aug 20, 2011

Omar was great. He made the whole process painless. He really has that Brazilian charm. I would highly recommend him to anyone looking for a new or used car.

vanessajoanna

Aug 18, 2011

doug was really helpful when we got there the first time, customer service was really great from the pre sale up the post sale, they made sure that everything is well even after the sale

mcano005

Aug 16, 2011

I was really dreading the whole dealer/ consumer interaction that happens when you look to buy a car, but that was a thing of the past when my husband and I worked with Eric. Eric dealt with all my questions and concerns by making sure I had the correct information and that I felt satisfied with the answer. Eric was extremely patient through all my mind changes of different Lexus cars. Best of all, I was not harrassed during the negotiation process or afterwards when I needed some time to think about what car I wanted to purchase. Eric was truly outstanding and along with his sales manager, Michael Lee, they made a powerhouse team. If you want a great experience while looking to buy a car, visit Lexus of Tampa Bay and ask for Eric Starling.

klstanton1

Aug 15, 2011

This was my first time in a Lexus dealership. I had found a car online that my wife and I liked. When we approached the Pre-Owner showroom Mark Watson greeted us and cared for our needs as a consummate professional. We never felt pressured and Mark offered any assistance we required. If you are looking for a new or pre-owned vehicle you need look no further than Lexus of Tampa Bay, just ask for Mark Watson.

RC Duvall

Aug 13, 2011

This purchase was easy. Larry was very knowledgeable about the cars in inventory and we were able to find a suitable match in a short time. A good person to look up if you go there.

radmerce2

Aug 10, 2011

Esther Ortiz is a wonderful salesperson to work with. She is very knowledgeable about the Lexus cars and very efficient. I bought my first Lexus on 2002 with her so when I decided to buy the new one I knew where and with whom I wanted to do business with. Not everybody takes the time to explain everything you need to know about the car as she does. I appreciate the time she spent with us.

PMartin5359

Aug 9, 2011

I went to purchase a new car at Tampa Bay Lexus and had a very bad experience. I was told I could not purchase a vehicle because I made a complaint against Manager Michael Lee, this was because of a misunderstanding with the contract on my trade in, which the payoff was incorrect. The way I was treated was unacceptable and confusing. How can I be told I can not come on to the property and purchase a vehicle when all I did was make a complaint? This company obviously does not believe in customer service. I had to go to Sarasota Lexus dealership to purchase my vehicle. I would highly recommend them to anyone.

LEET

Aug 8, 2011

THEY WERE VERY EASY TO WORK WITH AND VERY KNOWLEDABLE IN WHAT THEY WERE SELLING.THEIR SERVICE DEPARTMENT IS GREAT AND DAVID JONES IS A BIG REASON I CONTINUE TO STAY WITH LEXUS.

zltorres

Aug 5, 2011

I have worked with Lauren before and not only is he a great salesman, but he is a wonderful person who is extremely professional on all levels. We went with the intention of just looking and test driving an SUV and needless to say, we left with a brand new 2011 RX350. It is absolutely beautiful. I am very happy with my new SUV. The customer service at Lexus of Tampa Bay is phenomenal. Thank you Lauren!!

rcrain

Aug 1, 2011

Nice experience with Mark in the sales process. There was no hassle and an open dialog about the purchase and finance expectation. He was very personable and worked hard to make sure that everything was communicated and professional. I would recommend working with him and the dealership on your next auto purchase.

Mort Hanlon

Jul 27, 2011

For me, car buying is right up their with surgery on the list of most miserable experiences. Loren at Lexus not only made the experience tolerable, but he actually made the transaction enjoyable. My wife and I could not be happier with our new Lexus and the deal that we got. The people that we dealt with at Lexus were all personable, and we would certainly go back if we could afford another Lexus. -Mort Hanlon

frankncindy

Jul 26, 2011

I have been a fervent supporter of this dealership since Sept. of 1998 when i purchased my first Lexus--a '99 ES300. I drove that automobile for 165000 great miles, recently traded it in on "my bucket list" car--an LS430. My experience with all members of this dealership thru the years has been outstanding--whether sales, service,etc. and most recently with Joe and Kim, the finance mgr. As I said in an email to Chris Trotti, former Gen. Mgr. "You have me as a customer for life!

Tom and Deb

Jul 26, 2011

Great experience so far, bought a new RX350 it has lived up to it's name. This also was the easiest car buying experience I ever had...

Lexus4Life411

Jul 23, 2011

This dealership rocks!! Ask for Mark Duprey in used cars. You cannot find a more courteous, soft spoken, no pressure tactics salesperson than Mark. He helped me get top dollar on trade for my 2009 Mercedes AMG and am extremely happy with my new LS 460. Mark not only took me a tour of the entire dealership, but spent and extra hour sitting in my new car going over the functions of each option on my new LS. Prices are very fair on all their vehicles, and financing took care of everything so all I had to do was sign. Bottom line: Lexus of Tampa is a great dealership, but please ask for Mark Duprey over in used cars to assit you on your car buying. He is true gentlemen and it's great to be back in a Lexus!

Rgraff

Jul 23, 2011

Manny went out of his way to make sure we got the deal we wanted and I was able to confirm it over the phone with my trade in sight unseen. When I arrived at the dealer my car was clean and ready for me to drive away. The paperwork was ready for signature and he was able to spend time with me on the cars features. I am sure I will be buying from him again. He is great. He also called me after the sale to make sure everything was ok.

LMP1011

Jul 18, 2011

From the day I purchased my car at Lexus of Tampa Bay, I have been happy with them. I have experienced good customer service before, but Lexus of Tampa Bay and my sales person, Mark Watson, are heads above the rest. Their solid policy on outstanding customer service is evident from sales, to financing to service. When I most recently took my car for a required service, I got an appointment when it was convenient for me and was provided with a loaner car. Lexus of Tampa Bay delivers as promised. Mark Watson makes it happen!

Sea lady56

Jul 16, 2011

I gave this rating because I worked with a very good salesman. He was helpful from the very beginning of our meeting to the end of our meeting. It was his great salesmanship that helped me to purchase a gorgeous 2007 RX 350 Lexus. I'm a very satisfied customer.

JenRichmond

Jul 15, 2011

We went in looking for a specific car but that car was not available. Larry took his time to find out what we were looking for and showed us several cars that met our needs. He was very thorough in explaining the benefits of owning a Lexus, especially demonstrating the safety features. We enjoyed our test drive and once a car was chosen, the financing was a breeze. Lexus was fair and honest in appraising our car and pricing the CPO we purchased. I would definitely recommend Lexus of Tampa Bay and especially the men and women who work in the Pre-Owned Department. What a joy it was to buy a car!! And I LOVE my IS 250.

cholly_2003

Jul 12, 2011

I had an excellent experinece buying my IS250 at Lexus of Tampa Bay! The sales staff was welcoming, friendly, and accommodating to my needs. I was treated respectfully and felt as though my wants and needs were met. Larry was helpful, knowledgable, and went above and beyond my expectations to make sure I was informed about every step of the process. We are looking to purchase another car and have asked for Larry to assist us in finding the perfect car. I highly recommend Lexus of Tampa Bay!

seffnergirl

Jul 7, 2011

I wasn't sure I wanted a Lexus when I went there but my husband convenienced me to go look. Mr. Abdulla was a pleasure to work with. We looked at several difference models and he heard my needs and helped me find the vehicle that best suited my demands. Between an elderly mother getting in and out of the back seat with comfort and of course a place for golf clubs we decided on the ES350 and I couldn't be happier. My mother gets in and out with ease and my golf clubs fit in the truck comfertably. Mr. Abdulla made my experience at Lexus of Tampa Bay an ease and an ejoyment. I have told everyone I work with to go not only to Lexus of Tampa Bay but to work with Wally Abdulla for a pleasurable experience for what I thought was going to be very stressful.

jmarceca

Jul 5, 2011

My wife initially purchased an IS250 weeks before thru Mr. Bloemers and we were so impressed with Mr. Bloemers and how smoothly he handled the car deal that I wanted my own Lexus and worked with Mr. Bloemers myself to own one. It took a few weeks, but Tom initially found what I was looking for in a Pre-Owned RX350, but unfortunately the pricing was too high for what I wanted to spend. Again, Mr. Bloemers went out of his way to find something for me, and as it turns out - I found a GX-470. There were some previous technical issues regarding the use of a USB port in the car but we found a fix for it and I drove off with my GX-470 on July 2, 2011. My wife and I are quite please with Lexus of Tampa Bay and hope if we ever do buy another Lexus that Mr. Bloemers will be there for that transaction. In closing,we have been to dozens of car dealerships - working with various salespeople - the last few years and Mr. Bloemers beats them all hands down when it comes to Customer Service and how he represented his position at Lexus of Tampa Bay.

Tampateh

Jul 5, 2011

Outstanding customer experience. The '03 was reconditioned to nearly new shape. Jeanette was extraordinary in her attentiveness and follow-up. If you want to ensure a positive experience, be certain you insist on working with her!

alaynalyn

Jul 1, 2011

My most recent purchase at this dealership was the 4th Lexus I've bought! All four were from Lexus of Tampa Bay and from my sales person David Gatchell. Each and every time ive been there for service or for a new vehicle I am always treated so well, all my requests are met, and I am in and out in a timely manner. I am always so impressed at how quickly I am contacted after I make a purchase inquiry from Lexusoftampabay.com. I made an inquiry yesterday afternoon and was driving off the lot in my brand new IS250 F Sport by that evening! From the management, finance dept, sales people, and service dept my overall experience has been great and you will not find better customer service anywhere!

jajordan

Jun 2, 2011

From the time I entered your dealership, I was pleased with the entire staff and especially the sales person. They were courteous and professional. There knowledge of your vehicles, Warraty, and services was top shelf. While providing me with answers and information I requested I got the sense that they were willing to help in whatever way they could to provide me with the information I wanted. I felt they were genuinely concerned with my needs. I was totally satified with my experience with your dealership.

ShaDoug

May 27, 2011

What can I say? When I'm wrong, I'm wrong! After what I thought was a awful experience yesterday afternoon at Lexus of Tampa Bay, it turned out to be one of the BEST EXPERIENCE of my life in 2011! Yesterday I posted a bad review regarding their customer service but today's experience made me want to get a T-shirt made saying "I LOVE LEXUS OF TAMPA BAY." I met my fiance there after work today and walked in Nick's office. He had a nice ice cold water waiting for me (it was HOT outside) and greeted me with a big smile. As soon as I walked in he apologized. He apologized before even introducing himself. We immediately walked outside to look at some of the vehicles and when I turned around the GENERAL MANAGER was walking up to me (Joe Petrillo)to immediately apologize again for the lack of customer service the previous day. He was VERY well dressed and gave me such a firm handshake. I could tell the sincerity in his apology. What I immediately appreciated is that he didn't try to make excuses for why no one greeted me the previous day, he just said "It's unacceptable and it shouldn't have happen". He even stayed past his shift to wait for me to get there so he could personally offer his apologies. I mean geeeesh, I felt so awful after that! Like I said yesterday, the cars were CLEAN, I mean like right off the manufacturer truck clean. There is a folder in EVERY car showing the Carfax and what Lexus of Tampa Bay's service shop did to the car. There is a price on EVERY CAR as well. How often do you go to buy a used car and see PRICES ON EVERY SINGLE CAR? Needless to say we made a purchase. All the cars are priced EXTREMELY reasonable, look for yourself...I'm so glad I decided to calm down and give them another chance. After all the great reviews I read about them, I knew it had to be some type of stroke of bad luck. I'm running out of space so in closing all I have to say is "LEXUS OF TAMPA BAY IS MY DEALER FOR LIFE!!!" I will be telling all my friends and all my co-workers!BTW: Nick worked REALLLY HARD on our purchase and it NEVER felt like it was all about his commission. GIVE HIM A RAISE!!!!

Mehankg

Apr 8, 2011

My visit started out looking for the GM of the store, Instead I got put with his Gatekeeper with a guy name Gabriel he is the GSM I guess, I started to do my complaining about a sales issue and the more I talked the less he talked. He just sat there like he was'nt paying attention to my issue. When I finished talking , he asked me was that everything ?I said YES....His response was "I first want to offer my apoligy for what has happen and then he told me he would have a car for me to drive pulled up and ready for us to go the mall and have lunch on him and come back in 2 hours and everything would be ok. He assured me everything I told him would be fixed and look even better than when it was new. Gabriel has this calming effect about him, he makes you fell warm and fuzzy about doing business with Lexus Of Tampa bay.I was really mad and he just sat there and let me blow off my steam and he sorta made me feel stupid becuase he was so nice of a gentleman. He told me he would take care of me just like he would his own father, and sure enough he treated me just like a family member.He will ALWAYS be the one I ask for when I come back to buy my next car.Thank you Lexus of Tampa bay for your great employees, Gabriel is great addition to your team, keep him!!!! and just so you know I didnt need to see the GM after this treatment

Arnoldgoldberg

Apr 6, 2011

Poor service experience when replacing tires. Tires installed incorrectly as requiredByState of Florida Also lousy after saleExperience fromFinancing, to customer service and lease ending . When calling toTalk overHow to return car- was not givenAnyUsefulOrNeededInformation and simplyDismissed.

ldiaz27

Mar 29, 2011

this being my 4th lexus i cant imagine driving anything else but a lexus i love my new 2011 is250!! everyone from sales to service is great and friendly and BEN IS THE BEST :) and iam anxios awaiting for the release of the new GS next year! i love the staff they are friendly nice and always willing to help and the service drive is always a great experience always fast and ready to greet you and mike manzi is the best service mngr anyone can ask for =)

Amster1234

Mar 14, 2011

Richard LaFay was a joy to work with, and we would recommend both Richard and Lexus of Tampa Bay to anyone. Customer Service was superior and the entire buying process was actually enjoyable. The took care of our every need from the first moment we walked through the doors to even after we purchased the car. Everyone was great.

CKussner

Mar 8, 2011

Excellent customer service is NOT dead in America! Lexus of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they KNOW their business. I purchased my Lexus 450H at this dealership, and I service it here as well. When I am there, my salesperson, Richard LaFay, is always friendly and wants to know how he can help. The service people are excellent, also. I was greeted right on time for my service repair appointment, had a seat and made a delicious cup of coffee in their luxurious waiting area, used their wifi, and within almost no time, my car was ready. Having continuous questions about how to use the bluetooth on my phone is not a problem; Richard is always so welcoming and knowledgeable. He really is a wizard at helping me with any technological gadgetry on my new Lexus. Having him as my salesperson was a true stroke of luck for me!I would recommend this dealership, and especially Richard LaFay to any of my good friends and family.

zoldborso

Jan 12, 2011

It's not the sale but the follow up after the sale that counts. Richard has always been a straight shooter from the beginning but I'm more impressed with his follow up since purchasing my vehicle 3 months ago. He has provided great service and will continue to get my business as well as my referrals. If you want a varisty player and a varsity experience Richard is your man.

sakaniwa

Jan 7, 2011

Our new car buying experience at this dealership was outstanding, from the minute we entered (we called Richard ahead) to the time we closed on the new vehicle. Everyone was very straight forward and helpful, from the car appraiser on our trade-ins to the sales manager and of course Richard. Even with all the many dealings on New Years Eve, our transaction was handled extremely well. Thanks, guys, for all your assistance!

Mr&MrsCox

Oct 17, 2010

My husband and I had been looking for another car to purchase. We already had a 2000 GS 300, and we both really enjoy the car. So we decided to purchase another Lexus about a month 1/2 ago, because of the craftmanship, liability, and customer service. We feel that Lexus is very reasonable when it comes to service, they don't try to overcharge you because you are driving a lexus, like some other dealerships. When we went into the dealership we was approached by a salesman by the name of Richard LaFaye, and was very pleased with his approach, he was very kind and explained everything in detail to us in regards to the car we were interested in. I told my husband that I know we already have a Lexus, but I enjoy the car so much that I would like to have another one. So a week later we went back and brought a 2007 GS 350, and I must say I truly love driving this car, it has a great ride. It feels different very our GS 300. I spent the majority of the day at the dealership awaiting my husband to get there, and Richard Lafaye was there with me every step of the way, he test drove both cars, the 2006 GS 300 and 2007 GS 350 with me and explained the difference in both cars, and because I was undecided because I love the color on one of them, but the other had more features, he made the decision easier for me to pick. He even invited me to have lunch with him, which was very thougtful. Purchasing a car can be very stressful, but Richard LaFaye made it very easy, and enjoyable. He has a great personality and is very honest, which is what I can appreciate as a customer. We will definatley purchase from him again, and refer friends and family to him if they are in the market of buying a Lexus.

andres3357

Sep 1, 2010

My wife and I went to look at IS250s last weekend just to price cars and get an understanding as to what was available. Mark Fisher was an excellent person to work with. He showed us our options on the IS and ES models and took us for a test drive in both cars. He was not your typical agressive Sales consultant and was aware that we were just looking around. Within a couple of hours, he knew everything about my family and vice versa. Needless to say we drove home in our 2009 IS that afternoon and we were very satisfied with the price and the service we received. I received (what I thought) great service when buying a car from BMW the week before but by dealing with Mark, I am convinced that my next car will be a Lexus and I will definitley seek out Mark for that purchase.

swave07

Aug 28, 2010

My experience at Lexus of Tampa Bay was nothing short of outstanding. Within seconds of walking in the door I was greeted and introduced to Richard. After a brief description of what I was looking for he had me out test driving a 2010 Lexus IS 250. He was extremely knowledgeable about the car and went above and beyond to make sure I knew all the features of the car. Never once was I pressured to buy, and in fact Richard even gave me directions to another dealership. Richard and the whole staff made my experience both personable and enjoyable. I am now enjoying my new Lexus and couldn't be more satisfied.

SikorskyPilot27

Aug 24, 2010

This is the second Lexus LS that Joe has sold to us. Never once have we ever felt pressured to buy at any time we were in the dealership. The service has always been perfect, and our service advisors have always been better than helpful. Everyone goes above and beyond just to make our experience the best it's ever been. I have refered friends of mine and will continue to do so.

Blivengood

Aug 21, 2010

Marc was a pleasure to work he was patient with me in my adventure in looking and purchasing a slightly used car. The customer service is impeccable. I didn't feel pressure to buy, it felt more like Marc was trying to help me come up with a solution vs. trying to sell me a car. I will definitely send more customers to Lexus of Tampa Bay way as my experience was flawless.

schribies

Aug 19, 2010

Manny was great with me and my wife, never putting pressure on us throughout the process. It was a great experience with great results that both the dealership and I walked away winners. One of the first times I can remember where my wife enjoyed the experience and we didnt have buyers remorse.

sweetem117

Aug 18, 2010

I went to Lexus of Tampa Bay knowing exactly what car I wanted but having no intention of buying it at that moment. Within minutes of walking in I was greeted by someone who immediately set me up with Richard. Soon after that I was already test driving a new Lexus RX 350. The test drive was amazing. I had learned so much more about the car than I thought I knew and was immediately sold. After the test drive was over I was ready to buy. I was set up with Richard and another gentlement who went over pricing with me and was able to negotiate a fair deal. I got a great price on my trade in and drove away a very happy lady in my new RX 350. I have had my car for a few months now and I absolutely love it. There is nothing like driving a Lexus. I have bought several cars before and I have never been treated as good as I was at the Lexus dealership. They made me feel important and rescpected and I will continue to recommend them in the future to all of my family and friends.

chris bettura

Aug 14, 2010

I have to say that my wife and I have owned Mercedes,BMW's, Cadillac.s and Lincoln's, and after driving a Lexus I realized I had found the car of my dreams. My first impression when I walked in the door was that this dealership really cares about the customer. I was greeted at the door by the gentleman who ended up being my salesman. He wasn't like your stereo typical salesman. He was humble,courteous and caring. Not one time did I feel pressured to purchase a vehicle. My wife and I have bought over a dozen and a half cars and not once did we receive service like Lexus of Tampa provides. They ( Richard Lafay and Hank Gabriel) cared about ME;not making a sale. I'm a psych therapist, and I have a good ability to read people and their personality's and in my professional opinion those two men are stand up guys who tak pride in what they do. I want to acknowledge the whole staff also. From the front desk clerk to the service men and the finance manager. They all were AMAZING!!!! I'm not writing this letter to sell cars, but to give thanks to the people at Lexus of Tampa. From start to finish all my needs were met and more. They did things for me that are unheard of in the car business. Working on price, doing upgrades at discount, spending as much time as needed to make sure I know exactly how to use my vehicle and many many other things that i prefer to leave out, but know they do for ALL customers. I have spent allot of time at all of the dealerships in Tampa and I have never seen the customers inside as happy as what I witnessed while I was there.In closing, thank you to Lexus of Tampa for caring so much about my wife and I.P.S I decided to try Lexus of Tampa out after my wife came home with a new car and told me the experience she had. I decided to get rid of my Cadillac Escalade that I thought I loved, but now realize I was miserable.Thank youChristopher J Bettura

dmaisaqd

Feb 1, 2010

We were NOT greeted when we arrived. We walked the car lot for 30 minutes and no one came to assist. We went into the dealership and walked around another 10 minutes before our presence was even acknowledged. Once we were assigned a salesman, my mother explained what she was looking for. The salesman kept referring her to a later model automobile with A LOT more miles than she was looking for. The overall experience was just terrible. After going around and around with the salesperson , I asked my mom to grab her purse and we left !

Chas

Aug 23, 2006

Called for an appointment to get a air sensor for run flats and checked to see if they had the part. Drove in 30 miles and they were out of the part. Cost me another round trip of 60 miles.Then this Tuesday, I called twice to Service to get a phone mail and left msgs both times. No one returned my call by the next afternoon. Called Parts and waited 25 minutes but was in periodic contact with the front desk. She finally took my number and the info on the battery I wanted and said they would call back - they never did. Called Wednesday and finally got to talk with someone in Service for an oil change - nothing available until next Monday and then I got disconnected. These people are horrible - I would rather take my car to a Ford dealership