Lexus of Smithtown reviews

Lexigirl80

Aug 22, 2016

Robert was very nice and had a lot of patience with us. He was not pushy and had a lot of knowledge in answering any questions that we had. We just went to look and ended up purchasing the GX. I think he does his job very well. I would recommend him to any of my friends.

lexus5

Aug 21, 2016

Ken Goldberg is our "go-to" guy. Today we picked up our 4th leased Lexus. Dealing with Ken is a pleasure. He is knowledgeable, informative, and well-organized......and an all-around nice person.

lexus guy

Aug 19, 2016

Quick and accurate diagnosis, shorter than expected repair time, and professional staff. Praise to Robert Romano, his experience and knowledge helped with a huge cost for repair. Recommend at the least a promotion or raise. Thanks Robert.

Richie7

Aug 19, 2016

The service experience is wonderful. All work pro formed perfectly in a timely manner. Service advisor ( Robert romano ) is a perfect gentlemen and gets the work done perfectly and as promised. Lexus of Smithtown a great dealership.

daleb

Aug 17, 2016

Sales process was delightful. Salesman was helpful and informative. I went for an appointment at 11:30 and by 1:30 I was leaving with my new car. The price was more than excellent and they couldn't do enough for me. Great Dealership!!!

Karenm1210

Aug 15, 2016

My husband and I had an excellent experience at Lexus of Smithtown, especially with our dealer, Ken Goldberg. Ken was professional, easy to talk to, and not pushy at all. He seemed to have our best interest at heart, and even made us laugh a little! Ken was able to close our deal quickly, and on the day of delivery had us on our way quickly, while at the same time making sure any questions we had were answered.

Vic K.

Aug 3, 2016

My point of comtact, Ken Goldberg, was very accommodated and dedicated to getting me a competitive price on a new lease while also getting me out of my current lease with another car company. Although we did not close during my initial visit, Ken was persistent in getting me a worthwhile deal to suit my needs. When we completed the deal, Ken continued his diligence to get me into my new vehicle in short order. Denise and Tim were very hospitable during my visits. Overall, I was very pleased with my experience at Lexus of Smithtown and highly recommend them.

Maurice

Aug 2, 2016

When I came from CT to Smithtown NY, I was a little skeptical b/c the price on the 2011 M37x was too good be true, the condition of the car was too good to be true and costumer service from Toni was too good to be true but it was true. Smithtown Lexus were the most friendly car dealership I ever ran into. Toni gave me the utmost respect and he was laid back and cool. Smithtown gave me almost book value for my 2009 M35x Inifiniti then Smithtown lexus placed my 2009 M35x tires on 2011 M37x b/c my tires were in better condition little things like that goes a long way with me. The atmosphere was comfortable great experience but what took the cake with me they are 15 minutes away from the Ferry so I drove my new car onto the ferry and came back to Connecticut bypassing all of NY/CT traffic. Long as Im living in CT I will buy my next car from Smithtown of Lexus. Maurice

robr563

Jul 29, 2016

I visited this dealership after receiving a very competitive price quote through the internet.They honored the quote but unfortunately fell just a little bit short of my trade in request.However, they were more than fair, very responsive and accommodating and Robert Miller was a pleasure to work with.I would definitely recommend the dealership and Mr. Miller in particular as conducting business the way it should be conducted.

Sophie

Jul 24, 2016

We came to this dealership to lease a 2016 NX300H. Before talking to us they said we must give a $500 deposit for them to open up a so-called file to talk to us which we would supposetly receive back if we didn't end up getting a car there. We chose a car that was fully loaded to be delivered in 2-3 days. On the 3rd day we got a call from Denise Plourde telling us that the car they found was more expensive by $500 that could be delivered in 2 days (on Thursday) which we excepted. On Wednesday Denise called again and told us that there was no way we could get a car before Saturday. We were not happy with this news postponing it day after day. We called back the dealership requesting our deposit back to our card, for which they said we must fiscally came back to do. We answered that we couldn't come there today but we will be coming tomorrow and a person to see would be Mr. Salman. However, when we came back Mr. Salman was not there instead, we were seen by manager Robert Rossworn who refused to give back the deposit saying that it cost them to get the car $400 and literary got rid of us with very bad attitude. We feel robbed and cheated from them. We don't recommend anyone to do business with this dealership.

Lorri

Jun 23, 2016

This was my third Lexus in a row purchased at the dealership. Our salesperson, Walter Maron, was easy to deal with, patient and very personable. I also know their service department is second to none.This is why I keep coming back here.

Maryann

Jun 22, 2016

Bill DeKoning was the first person that contacted me when I inquired about a pre-owned Lexus. He was most courteous and truly graceful. I explained that I had no vehicle because of my experience in an accident that left me with a broken leg, bruised ribs, and a severe concussion. I explained my 'story' to Bill. I also said I wasn't certain whether I could follow through with a purchase. He very politely asked if he could call me in a few days; I answered in the affirmative. I had a genuine fear of driving a car let alone purchasing one. I took "baby steps" with Bill. I got up enough courage to actually drive to the dealership. Although I showed up unannounced, within a few short minutes, Bill was at my side. That brief interlude afforded me the opportunity to really look at the shiny, immaculate, beautiful cars in the showroom. We chatted briefly as he got to know my price range, and I learned more about Lexus. A few short days later, I went to test drive a gorgeous pre-owned 2004 330. "She" had only 43,000 miles on her speedometer. I was looking at an (almost) brand new car. I paid for the car, and I am now happy to say that I am a proud Lexus owner. If it weren't for Bill's persistent and polite intervention, I doubt I would be this happy with any other vehicle. He truly stands out; Bill's incredibly understanding manner facilitated my dream!

michael L Pellegrino

Jun 16, 2016

When ready I will visit dealership. I will probably lease an RX, NX or the Coupe

0367

May 24, 2016

Denise does not belong in a luxury car dealership. Very rough and short. Because of her, this is not a place I will do business with.

wendymazz

May 24, 2016

This is my second lease in a row with Lexus of Smithtown . Charles Greene and everyone else at Lexus are wonderful. I never felt pressured to make a decision and Charles couldn't have been more helpful in guiding me to make the right choice. I recommend Charles Greene highly to anyone interested in leasing or purchasing a new car.

ellena27

May 23, 2016

I just leased my 2016 RX 450h from Lexus of Smithtown. Charles Green assisted us and was extremely helpful and caring. He delivered a level of personal service and communications that has become rare in the industry. He made sure that we had sufficient information and helped to secure the right car with the right colors and features and had it delivered in a very timely manner. This is my fifth Lexus but my first dealing with Lexus of Smithtown. Will definitely return in the future! Thank you Charles!!

Freddy53

May 15, 2016

I brought my 2014 Lexus ES 2014 car because the driver's door lock was not working on Saturday May 07 at 3pm; I was advised that a new door lock has to be installed.On Monday morning I received a call from Rob Romano that my car was ready; I returned the loaner car and picked mine up, all in 5 minutes; That's what I call an excellent service.

m4j8dari

May 12, 2016

Upon entering the Lexus of Smithtown dealership I was welcomed by the greeter and numerous sales representatives in the showroom. I was quickly referred to Charles Greene, who provided a wonderful experience. Mr. Greene demonstrated excellent interpersonal skills as he took the time to understand the complexity of my personal situation. After assessing my situational and economical needs, we were able to collaboratively determine which vehicle to pursue. Mr. Greene offered a comprehensive overview of the NX200t prior to beginning negotiations. Mr. Greene was able to secure a fair and reasonable quote on the trade, as well as new purchase. My experience was exactly what I expected at Lexus of Smithtown. It was an experience that is going to bring back to that very same showroom in future years to come! Thanks!

Lyankush

May 5, 2016

Amazing and Professional sales people, Walter M was extremely helpful Robert Mayer was very professional, extremely knowledgable and helpful. Frank L amazing people skills , explained everything in details , got my paperwork all ready, very organized ! I am extremely glad to purchase my vehicle from this dealership ! Thank yo u

TOMCURTIN2

Apr 29, 2016

I inquired about a vehicle for sale here. I am a 5hr drive away so I wanted to at least get the basic negotiations out of the way. Well, I sent John Valveri a detailed report on my vehicle (IPL G37). He called for more details. He asked if the payoff was accurate on my vehicle, I said it was, he starts laughing. No I'm not kidding. He asks "How can you owe that much on this car?" While laughing at me. Then he asks my vehicle trim level. It was in the detailed report I sent. Anyway, I explain it was an IPL. He asks "Is that a Journey or Sport?" I explain its neither, it's a rare top-of-the-line performance G37. He's not getting it and that's fine. I don't expect every sales person to know every vehicle out there, but if you do not know what you are talking about why be condescending to a potential customer? Completely unprofessional. He calls back with a ridiculously low offer. Now I understand this game as I've owned over 20 vehicles including 2 previous Lexus vehicles. He tries explaining "That's what the computer says." Yeah, let's just go off what a computer tells you when you input the wrong trim info...He continues to be dismissive. At this point I end the call. I do not need to be spoken down to. I follow-up with John via email with a snapshot of available comparable vehicles in their market. There are 3. The lowest price is $32,950 and the high is $36,950 Neither of which have all the options my vehicle does. Their offer was $20k. He responds in his usual dismissive manner at which time I ask for his GSM And GM's info. He ignores this request after I asked twice. I then follow-up directly with the GM Dina Burns about this experience. She was courteous, polite and apologetic. While we couldn't make a deal she did make every effort. So if you are going to shops there, be selective who you deal with. Dina is the only reason I adjusted from 1 to 3 stars.

Mar

Apr 22, 2016

This was not the first Lexus Dealership I visited. However, after meeting with Quinn I knew this was where I was going to purchase my car. Not once did he pressure me into buy a car that moment. He answered all my questions about the vehicle, and I had many to ask. So in the end, I not only paid less for the car, but I had a great buying experience.

Lexi2016

Apr 21, 2016

I contacted the dealership for a vehicle that I had been searching for. Charles called me back and I worked with him . He was very nice and easy going . Made transactions very smooth . Denise in finance was great with working with us to get a good deal . Would definitely recommend this dealership and I love my new rx 450h

Trisha1971

Apr 21, 2016

I'm very happy and pleased that I choiced Lexus smith town Quinn mui was very nice and pleasant. I will be doing business with Quinn again thanks a lot.

MAG

Apr 15, 2016

My husband and I received excellent and knowledgeable service. Quinn was very professional and patient as we had many questions as well as decisions to make. He wasn't high pressure and respected our opinions and the time it took us to purchase our new Lexus NX. Denise Plourde in Finance was very helpful and made the whole process go smoothly and quickly. Finally, I would like to acknowledge James O'Connor. He was excellent as he took the time to set us up in our new car, spending as much time as we needed to go through all the technology and features. We were very pleased with our car buying experience. We are definitely satisfied and would recommend Lexus of Smithtown.

SueH24

Apr 1, 2016

I am on my 3rd personal lease from Lexus and I have always had an amazing pleasant and professional experience. Couldn't be any happier than I was.

JessicaK

Mar 30, 2016

Great friendly and professional service. Quinn answered all of our questions, was eager to assist in all ways possible, prompt service, friendly, honest and made the leasing experience extremely easy and pleasant. Would highly recommend him to friends and family in future.

caribnln

Mar 29, 2016

We had purchased a Lexus from Smithtown in the past and returned six years later. Our sales professional was promoted so we had the privilege of working with Charles Green. He was professional and knowledgeable making our car buying experience a positive one. On the day of pickup , we had a delivery specialist explain the car to us in detail . He was also a pleasure to work with and his patience was well appreciated. His name is Fahid Tariq. He even offered to come to our home if we had any other technical difficulties. We would definitely recommend this dealership to family and friends.

Elena

Mar 29, 2016

Nice salesperson and excellent personality. I had a great experience dealing with him. I will recommend my friends an family when they are ready to lease a car.

Edie

Mar 28, 2016

LEXUS - Just a quick thank you note to your team.I brought my 2014 ES350 in for a 15,000 mile check up and had it detailed.Andy made sure that everything was fixed perfectly and even applied a bit of touch-up paint to a scratch himself. Andy always makes you feel like you are the most important client Lexus has.My car looks brand new, and the wonderful service I received is much appreciated.Thank you,Edie Gold

formywife

Mar 20, 2016

Sales team was not aggressive. Listened to our needs. Worked hard to get us with in the budget we wanted to stay in. Great show room. Made us feel comfortable, offered water, coffee, food ect. Sales team and GM were great. We were happy with everyone we interacted with. All were very helpful.

Skyblue

Mar 17, 2016

The Lexus product speaks for itself. It is a superior brand and product. The staff at lexus of smithtown bring service to a completely unheard of level. Everyone is so customer oriented This is now my second Lexus that I have purchased and my sales representIve Charles Green is the absolute best. He treats you so well and is such a wonderful individual that you can't help but becoming friends. He put me in the very capable hands of Denise Plourde the finance manager who worked magic. Again treated like a friend not just a customer I simply cannot say enough about both of them and everyone at this dealership. They do Lexus proud. If you are considering purchasing any new car give these folks a chance to earn your business. You will be glad you did.

Gary68

Mar 16, 2016

I got a great experience in Smithtown Lexus second time for a month. February 10 2016 I finance Lexus GX 470. I leave in Brooklyn that's why when I got a warning light on i choose to go to Bay Ridge Lexus. They fixed a problem which was a gas cup leak. But they also told me that I need 2 new front rotors and they will change them for me for $620. I called Smithtown Lexus and spoke with Mike Anno he is a used car manager. He told me to come to Smithtown Lexus and they will take care of that. It is almost 2 hours from my house but I went there. Mike was off and I met Andrew Liskee. He was so attentive to my needs. Called Mike and I got my rotors for FREE. I only paid for the brakes. I am so happy that I purchased my car hear and even its not that close from Brooklyn but I am planning to come there for my maintenance. I will recommend Smithtown Lexus for everyone.

Maj

Mar 7, 2016

My wife and have been shopping for a new car for months. We were in every dealership in Smithtown at least once and just weren't 100 % comfortable with all the vehicles we looked at. We spoke to Jason Tinling and explained what we were looking for. He was able to understand and suggest the right vehicle for our needs. His assistance never once felt pressured or disinterested. Once we purchased the vehicle, he wasn't done either. He made sure we understood the operation of the car comfortably, and every option that came with our new purchase. Thank you Jason.

Regina P

Mar 7, 2016

As a first-time Lexus owner, I am very impressed with the high-touch customer service we received from Charles Greene from the moment we met right through to owning my car for over a week. In this industry it is not unusual to never hear from the sales person once your car is delivered. Not the case at Lexus of Smithtown. The extensive overview of the car's features by the delivery specialist Fahad Tariq the day of pick up was also very impressive. A special thank you also to Judy in accounting for following through with her promise:) All in all, so far, a wonderful experience. Not to mention that I love my new car!

Gladys estrada

Mar 4, 2016

Excellent dealership to buy a car , great customer service , best price ever .

Fidel Mejia

Feb 25, 2016

I recently purchased a Lexus Car and I was helped by Charles Green. The service overall it was EXCELLENT. I really Thank him for all the HELP.

mcdanziger

Feb 24, 2016

We came in to buy the new Lexus NX. We had a great experience. We custom ordered our car and it came in exactly the way we ordered it. We met with Denise the finance person. She gave us all our options for our trade in (which we got a very fair price on) and our new purchase. She made things very easy for us! We set up the options we wanted to add on the car before delivery (tinted windows, pinstripe, tire protection), our finance situation and all we had to do was come in and learn how to use the car. Jeff Rosales gave us a car tutorial that was fantastic! It was thorough and precise and I left feeling like I knew how to use the car very well. It was a pleasure dealing with Smithtown Lexus and all the people we came in contact with were very helpful and knowledgeable. Thank you for my new car!

imran

Feb 23, 2016

quinn mai made his effort for GX 460 deal.i am going to sending my friends for lexus.I had a great experience with this dealership, they went above & beyond for my deal.

allanweintraub

Feb 19, 2016

After purchasing my 2016 RX 350 F Sport, I decided to buy my fiance a 2016 NX200t. Back to my favorite car dealership we went. Another visit with Ken Goldberg and Smithtown of Lexus. Guess what, another perfect experience!!! Professional, friendly and enjoyable!!! Both cars are fantastic and I consider the new design to be absolutely beautiful.

acepoint41

Feb 17, 2016

Quinn was a very nice and fair salesperson to work with. He was honest and did not spend anytime giving us the run around on anything. The wait for the finance department was too long, but the rest of our experience was great.

DRL

Feb 10, 2016

I received a recall notice for my car, called Lexus of Smithtown and made an appointment to bring it in.I dropped the car off on the way home from work for an appointment the following morning. I also spoke to a salesman and asked him to appraise it to trade in while they had the car. I also told them that, even though the recall letter said "if possible, please have 1/4 tank of gas or less," I had a full tank and that I expected it to be that way when I picked it up. This morning they call to verify with me that the car was there for an oil change and that it appeared to be leaking oil. I told them that I had not brought the car there for an oil change and that there was no way it was leaking oil (the car is garaged and there is no oil on the floor). Then they don't call to tell me it's ready; I have to call them. I go to pick up the car and it has 1/2 tank of gas and they didn't have time to appraise it because of the snow. How long does it take to appraise a car? They had it for 24 hours! The snow affected the appraiser's ability to appraise??!! They lost my business! And I'm about to shell out almost $50,000 for a new vehicle! I also complained to both the young lady who telephoned me regarding my service appointment as well as to an online survey, and no one contacted me. Someone DID contact me regarding my new purchase, but failed to mention anything about my lack of satisfaction with the service appointment.

bory606

Feb 2, 2016

I had a great experience with this dealership. They were kind, courteous, efficient and very helpful. They went above and beyond to help me find the right vehicle. I recommend Frank Loviglio as your sales consultant, Robert Meyer as your financial manager, and Jeffrey Rosales as your tech specialist. Tim Burns is an excellent sales manager.

janet123

Feb 1, 2016

From start to finish we found a professional and knowledgeable sales person in Quinn Mui at Smithtown Lexus. We have purchased many vehicles in the past and by far found Smithtown Lexus to be a rewarding experience in all aspects of the new vehicle (ES 350). Had the car for only two weeks and feel 100% satisfied with the dealership and vehicle. We would definitely recommend this dealership to family and friends.

Alyssa21

Jan 28, 2016

Frank is meticulous, knowledgable and extremely helpful. I am so happy I am now apart of the Lexus family. Everyone at the dealership is friendly and helpful. Thanks! Laura L

twinsplusk

Jan 26, 2016

This is our second car from Lexus of Smithtown. Glad we came back again. Traded in our IS 250 for an NX 200. Love it.

cfoy24

Jan 25, 2016

I just turned in my 2013 Lexus GX 460 and picked up a brand new 2016 Lexus GX460. I decided to stay in the same vehicle because I had no service issues and the team at Lexus is a pleasure to deal with. My salesperson Matt Trubia was once again fantastic. He reads his customers "needs" very well and does not waste time or play games. Great for people who are busy. Jeff Rosales went over every aspect of the car and showed me exactly how to work all of the new features. Some features require apps and passwords, which I could not remember. Jeff was extremely calm and patient. He also gave me his card in case I have any questions once I start using the vehicle. I have been involved with this dealership for 3 years now and their service is second to none. I highly recommend them and look forward to the next 3 years.

darksideracer213

Jan 21, 2016

Sales team was great. They gave me a great price on my trade and helped me build the car of my dreams. The salesman was Matt Trubia and my service adviser was August Santini. Nothing but great things to say about them both I highly recommend Lexus of Smithtown.-Kevin Blom

LisaD

Jan 21, 2016

I would highly recommend dealing with the team at Smithtown Lexus. This is our third time with this dealership and Quinn, Robert and the rest of the team provide unparalleled service and professionalism. They treat you with respect and try and make the whole experience a positive one!

Lex Go Rangers

Jan 19, 2016

I would highly recommend the Team at Smithtown Lexus to anyone entertaining shopping for a new whip.The experience was painless and comforting starting with Louise at reception. Untypical to what we have encountered in the past with many other dealerships . Tim Burns the Sales Manager introduced my wife and I to Frank Loviglio and it was honestly, smooth sailing from there. Frank heard and listened to what we had to say, considered all of our options and took care of business. The short of it is, the service was extraordinarily exceptional by simply doing what he said he was going to do. Frank and Tim worked together to put us in our brand new RX350, which is a cream puff btw, and the rest is history. Rob Myer in finance was the icing on the cake to seal the deal for us and making the numbers right for our long term relationship with Smithtown Lexus.Cant wait until our other lease is up. Already looking forward to working with them again.Lets Go Rangers!

Gshiminski

Jan 16, 2016

Being a first time Lexus owner, Quinn and the team at smithtown Lexus made it a very smooth and memorable experience. I would most certainly recommend working with Quinn and look forward to working with him again in the future.

Gary

Jan 13, 2016

As a first time customer I found the dealership to be very professional. Quinn was very knowledgeable and helpful in selecting a vehicle, provided any information that I requested. No pressure sales pitch and made the entire process simple and easy. Overall a very positive experience and would highly recommend Quinn and Lexus of Smithtown!

Renee

Jan 13, 2016

On January 12,2016, I purchased my THIRD GX. Originally, I bought the GX470 in 2008. I next decided to lease a 2012 GX460 ,now yet another GX460. I've had really wonderful experiences with Joe twice and Denise three times. I hope that I'll always deal with these two people for as long as I drive. I met Bob Ross worn and Jeff Rosales for the first time and found them both to be most helpful and knowledgeable. I am a dyed in the wool Lexus owner and I will always be loyal to the company.

romar

Jan 11, 2016

We would like to thank Michael Rothstein for his intuitiveness, excellent service and courtesy inhelping us to get into our second Lexus RX350. Michael's expertise is only surpassed by the luxury of our new Lexus.Also, I would like to mention that we found all of the employees in the showroom to be courteous and helpful.Many thanks to Rob Meyer (Financial Services Manager) who was also a pleasure to work with and Jim O'Connor ( Lexus Delivery Specialist) for all his expertiseWe look forward to future purchases with Smithtown Lexus and will highly recommendthe dealership and the employees which I have already mentioned..

DarekDarpol

Jan 11, 2016

I knew what I wanted and he delivered. I got even better deal than I asked. Very quick, no pressure, honest. Excellent service, car was ready with full assistance of Michael (salesman) and other employees. Very happy and satisfied customer. After my lease expires, Lexus of Smithtown will be first to visit.

jgilpjr

Jan 11, 2016

Wonderful experience! The entire staff was very courteous and pleasant. I leased a pre-owned 2014 IS-350 from these guys, and Stew, the pre-owned salesman was absolutely terrific. He worked hard with finance manager Robert, to make sure I was comfortable with the terms and payment. No pressure, and he was totally straight forward and honest. On the delivery day he even drove to my house to pick up my girlfriend and myself and drove us back to Smithtown to complete the transaction on the car. Abbas Rajani took the time to show us the features and technologies in the car even though it was past closing time. Once again, phenomenal experience. My girlfriend was soo impressed she mentioned she wants to buy or lease a Lexus herself, and we wouldn't go anywhere else but Lexus of Smithtown.Thanks Guys!

Sega31

Jan 10, 2016

Louis Piro was friendly and honest from the start. He didn't play any games and listened to what i had to say and actually worked with me. Great person to deal with and recommend Louis Piro to everyone. Thanks for making car buying a little less stressful.

ericreh

Jan 5, 2016

We bought a 2004 certified pre-owned RX330 in 2005 and were very impressed with . After having had it for a long time, it was time to trade up to a new one. We now leased a 2016 RX 350 and may very well buy it in 3 years. Great cars and a wonderful dealership. Everyone we dealt with was fantastic.

Suzanne

Jan 4, 2016

Based on recommendation - my husband and I drove 45 minutes to Smithtown Lexus. I was not sure what I was getting into - as there is a Lexus dealership 5 minutes from me.Quinn was MOST informative! My husband had not even wanted to drive another Lexus after his experience at the other dealership - but Quinn was SOOOO patient - answered all of his questions and put him at ease. My husband had a particular price in mind....and Quinn was so patient with him - and even when he was unable to meet the price - was able to counter with something that put my husband at ease. After all this - we dreaded the next part - the Finance Manager. Well....most positive experience. No pressue to purchase unneccessary items. Spoke to us about what we might be interested in. Gave us some advice on what may be prudent. When the prices were off - didn't hesitate to get final approval for what we wanted and what we felt comfortable paying for.When we came to pick up the car....Jeff was great. Took the time to re-show my husband things that were on our original lexus - and to show him the newer items on this car. Took his time and didn't rush us out.All in all - the Smithtown Lexus experience was GREAT. I would definetely come back. I would definetely tell everyone on the Southshore - that it is worth the drive out.The team that they have there - can only enhance your experience.They take their time with you ....and makes you feel special.

Robin

Dec 29, 2015

This is my fourth lease through Lexus of Smithtown & it was a pleasure as always! This team truly cares about getting you exactly what you want & goes above and beyond at every turn. I literally look forward to lease end to go back into the dealership & let the fun of finding the next perfect car for me begin. Bob Rosshorn is one of the best people you will ever meet...a trustworthy person who you will want to buy a car from. And if you're lucky enough to have Abbas Rajani go over your car with you, you will want to record it bc he's a wealth of knowledge on product details! Great experience, highly recommend!

dsmosky

Dec 29, 2015

We have leased a Lexus from Smithtown of Lexus seven times now. This should speak volumes about how we feel about this dealership and the quality of the Lexus. We have always been completely satisfied with, not just the car, but also the way that we are treated by all of the employees each time we enter their showroom or service center. We especially enjoy working with Bob Rossworn. He knows what we like and what we are looking for in a car. He "does his homework" and always has everything ready for us when we go to lease a new car. Bob is always very polite, cooperative and takes time to answer our questions. For many years now, we feel like we are visiting with a friend when we deal with him.There is no reason to check out other dealerships. Lexus of Smithtown is the best!

Ken7

Dec 27, 2015

Michael Rothstein was absolutely great, from start to finish, in the car shopping process. He was never 'high pressure' and was always concerned about our ultimate satisfaction. In this industry those are unusual traits. If you're someone who doesn't enjoy the typical car buying experience, Michael is the guy to see at Lexus of Smithtown.

Jeff V.

Dec 24, 2015

Michael Rothstein was extremely professional. He took the time to answer all my questions. Having recently purchased a car from another dealership for my daughter , the Lexus of Smithtown experience provided by Michael was by far superior! Fashad also took the time to explain many of the tech features the Lexus had. I am extremely satisfied.

dogg1213

Dec 23, 2015

My Salesman was Michael Rothstein, he made it a great experience and was painless. Super happy with my 300IS. Everyone at Lexus was a pro. Can't wait to come back....

Mzhao5730

Dec 22, 2015

I discussed with Mr. Quinn Mui over email and was able to quickly made decision to return my GLK 350 and go for Lexus RX 350.We really appreciate the quick response, professional knowledge and honest ticket quote to make the thing moving very efficient. I definitely will recommend this dealer to others.Thanks a lot,John

Snakesnaq

Dec 22, 2015

Michael Rothstein was caring and concerned that I was choosing the vehicle which was appropriate for me amongst the many choices I had through the dealership. He saw me through to the very end to make sure my leasing experience was easy and every detail was attended to. He was a pleasure to work with.

Oriana

Dec 17, 2015

I bought a 2016 Lexus RX F sport Bob, Charles and Denise treated us like we were the only customers buying a car there that day, Bob the sales manager spent time with us and gave to us valuable advice, Charles the sales representative was great during all the process and Denise from finance what lovely and efficient lady!!! she is the best doing her job, we are really happy and it was a joy going there and buying our ever first Lexus , there are no words to say how great were they, Lexus of Smithtown has a great team honestly and cannot imagine buying my next Lexus with another dealer, thanks everyone!!!!PD: I went to another dealer (Masapequa) during the process and they treated us like we were asking for food stamp.

accorday999t

Dec 17, 2015

Mr Quinn Mui is a wonderful sales person with in depth product knowledge. I would recommend my friends and family to Lexus of Smith Town on their next purchase. SincerelyKen

Brian

Dec 17, 2015

Shopping for a new car is always a special time. I am certain that everyone would like to have the purchase or lease process to commence, advance, and conclude in a gratifying manner. Jason Tinling, Sales and Leasing Consultant, exceeded all expectations. He was always congenial, straightforward, and knowledgeable. He navigated the detailed questions my wife and I had with poise and assurance. Jason conducted himself in an exemplary manner featuring a multidimensional sense of professionalism throughout. Thank you Jason for truly a "December to Remember." And by the way, our new Lexus RC 350 AWD F Sport was also up to the task of making this an awesome experience.

bernvienfrankie

Dec 16, 2015

I recently picked up my 6th car from Frank Loviglio, I keep coming back because the product is great and because I have a no nonsense great relationship with Frank and he is great to work with. Frank is meticulous and I highly recommend seeing him if you in the market for a Lexus!!

David M.

Dec 14, 2015

Dealt with Frank Galante & Quinn Mui. Quinn was a great sales consultant and really made sure I was happy! Frank the general manager tried very hard to give me the lowest number. Entire staff were very friendly and helpful.

pam

Dec 13, 2015

In our attempt to buy a GX-460 we went to 3 different dealerships - Massapeaqua, Rockville Center & Smithtown/St. James. By far, and without question, Lexus of Smithtown FAR exceeds the others in professionalism, expertise, facility & staffing. Do not bother to go to the other two, they are a mess. But at Lexus of Smithtown/St. James the staff, including Quinn who was our Salesman, were very accommodating. Even after I needed ANOTHER test drive (I went back multiple times & drove several vehicles) I was still treated respectfully and allowed to make my OWN decisions on MY time. There are so many other dealerships (& car buying experiences in general) where you are nagged & pressured & pushed along. That was not the case here & I appreciated that.After purchase, the finance women and the "technician" (Justin) that showed us how to work the car were very good to.I did not have 1 bad experience there.

post4488

Dec 13, 2015

We have been going to Lexus of Smithtown for over 24 years and have been extremely satisfied with the overall knowledge, friendliness and professionalism of everyone when leasing our new Lexus. It has been a pleasure interfacing with Sales Manager Bob Rossworn. Bob is very family friendly and diligent in reviewing the latest Lexus model improvements toward reaching a pleasant, no pressure decision on our next Lexus lease with all the options we prefer. Denise Plourde from Finance is so efficient and provided all the interfaces for getting our new registration, insurance coverage notifications and financials simply without any effort on our part. When we scheduled our new Lexus pick-up, Michael Mandolese, Sales Consultant, transferred our license plates and finalized the paperwork for accepting our new Lexus along with the keys. We especially enjoyed our very special treatment when, at our request, a big red bow was put on top of our new car and we had a great photo op with everyone who helped us. Abbas Rajani is an excellent technical specialist who comfortably went over in a clear and precise manner all the Lexus instrument controls so that we could understand and select our preferences for an enjoyable and safe usage of our new Lexus. We would strongly recommend this dealership for your next Lexus. Thank you to all the personnel we deal with at Smithtown Lexus for always giving us a pleasant experience when we have questions or need help in any way.

Eric G.

Dec 10, 2015

Jason was friendly straight forward and was able to answer all our questions in an effective manner. This is the 2nd car that we've leased from Lexus of Smithtown and as long as sales representatives like Jason are around we will continue to come back.Great job Jason

Lrgoldstein

Nov 28, 2015

Frank was simply great. He made leasing the car from another state a simple process with everything completed seamlessly over the phone. The price he offered made going to my local Lexus dealership in Connecticut simply ridiculous in comparison. Would recommend both Frank and Lexus of Smithtown in a heartbeat. Thank you!

Larry23

Nov 25, 2015

A dealership has to be special to get us to drive the gauntlet from western Nassau to Smithtown. We've done that now for three Lexus leases. After experiencing the Lexus dealers closer to me I refused to be part of the mill/factory approach to customers. Their pricing model is one of 'get what they can', assuming uneducated consumers. None of that at Lexus of Smithtown. Bob Rossworn has been involved with all of my purchases and he is a sweetheart. As a Sales Manager he delegated the actual selling to the capable hands of Kenny Goldberg and I was given all the time and information we needed to make our decision....and we know the pricing was competitive. On delivery Bas spent all the time we needed to go over all of the details we needed to know to enjoy the vehicle. Three years and we'll visit again.

Ray McGraime

Nov 25, 2015

Michael was both effective and amiable. He made our decision to purchase our third straight Lexus an easy and painless experience. He worked with us to insure that our preferences were fulfilled and he didn't overly push particular products, a technique that he recognized would have turned us off. Over-all, the experience with both Michael and his supervisor, who also seemed sincerely interested to creating both a rapport with the perspective buyer as well as a sale of the vehicle; left us very happy that we had stayed with the Lexus establishment for a third time in succession.

Steve G

Nov 24, 2015

Very simple, straightforward purchase with no games. Trade-in process was very straightforward and yielded a fair valuation. Every step in the process was transparent, and the Sales Team and Support conducted themselves very professionally. Overall- just what you should expect from a premium vendor.

meenuf

Nov 24, 2015

This is my third Lexus purchase or Lease from Lexus of Smithtown. Bob Rossworn walked me through my decision like a caring friend. His patience with my lack of knowledge and his generosity sharing his knowledge of his cars helps me to trust that it's not just a sale for him. He took the time to introduce me to the other team members and explain the entire process from start to finish. Abbas Rajani is nothing short of a generous genius who never grows impatient with technical questions that to him most certainly seem rather elementary! Denise Plourde despite looming family health concerns was diligent and thoughtful in her working through last minute financial considerations for my protection. Lastly Jeff Rosales was fun and lighthearted as he delivered my car to introducing all the new bells and whistles that make driving my new RX350 a even better treat than it has always been. If you're going to invest in a luxury car why not treat yourself to the best, Lexus of Smithtown!

bethslep

Nov 23, 2015

as usual, Robert Rossworn has made the experience of buying a new Lexus memorable. His knowledge of the vehicle and his calming manner makes him an excellent salesperson. This is the 4th Lexus I have purchased or leased from Bob.. When it is time to deliver the car he turned me over to Joe Giaquinto and then to Abbas Rajani to deliver and then show me everything to know about the car. The teamwork is fantastic! They made the leasing experience enjoyable and fun!

herm

Nov 23, 2015

Traded in a great car for a wonderful car. Great staff and service. My wife and I were treated with great respect. Starting with Michael Mandolese from sales whom sold us the RX330 in 2005, the BEST!Next was Denise Plourde from finance, also was the best explained everything and gave us a gift. Finally, there was Justin and Fahad from technology they explained all the new toys we got (and we got some)! Thank You to all for making our purchase a great experience.

Mali137/

Nov 20, 2015

We stopped by dealership to look at a few cars. Little did we know we would leave with a new lease of the RX350. Michael Rothstein was a true professional who explained all of the options and extras on the car. He was patient, knowledgable and a good guy. Mike and his team were a pleasure to work with. Thanks, Mike M.

Gina Cardone

Nov 19, 2015

Dear Lexus,As one of your customers since 2011, I recently traded in my 2011 RX 350 for the 2016 RX 350. I can say that I am extremely satisfied with the car I bought.I would also like to speak well of your sales representative, Quinn Mui, for his great effort in helping me purchase the car I wanted. He assisted me very well and made sure I received all the options I asked for. For this reason, I was able to get the perfect car for my needs.Again, I wanted to let you know that I greatly appreciate the effort of your company especially your sales representative. Your continually great customer service is highly appreciated and makes going to your Smithtown, NY dealership a pleasurable experience every time.Yours Truly,Dr. Gina M. Cardone

Lexi

Nov 18, 2015

I went by Smithtown Lexus to compare the RX350 against the Cherokee Summit. I was planning on buying a car next year. It was my birthday and my wife and I were celebrating our 20th anniversary in a few days. We liked the NX 200 and after Quinn Mui took us for a test drive we began to love the luxury. The features and the benefits were outstanding!! However, the service from Quinn and Robert Meyer was even better. They asked multiple questions to ensure all our needs were met. They did their job in selling the product but during the process they made us feel like family. They remembered my birthday and our anniversary when we picked up our new vehicle. They went above and beyond our expectations!!

RRP

Nov 14, 2015

I have been a customer of Smithtown Lexus since 1994 and have always been exceptionally satisfied with both the dealer and service center. I recently brought my 2013 GS350 out for its annual service. Robert Romano was the service consultant I worked with. I always make sure he is on duty before I make the long drive out. His diagnostic skills are equaled by his commitment to incredible customer service. I pass a number of Lexus dealerships on my way out to Smithtown, but I will only bring my cars out to Robert.

mrahn13

Nov 11, 2015

The overall experience was excellent. Mike was very helpful. Justin was very patient and knowledgeable when going over my new car features. Mike seemed just as excited about my new car as I did.

Bob's Wheels

Nov 11, 2015

No pressure in the showroom. Free to checkout the cars at our own pace. Staff ready and available to answer questions. Minimal pressure during after sale session. Very friendly atmosphere. Ken always goes out of his way to be sure we are happy with our selection. Mike worked with us on our latest purchase in Ken's absence and was equally supportive.

LGM

Nov 11, 2015

I came into the dealership for a special event for Lexus owners and was directed to Michael Rothstein.We went on a test drive of the NX. Michael was able to answer all of my questions, in addition, to giving me pricing. He was great on following up with me and available when I contacted him. Frank Galante contacted me to answer any questions, as well. This is the third Lexus that I have owned and I have always been pleased with this dealership. Everyone is so professional and helpful. I purchased the NX and am happy to have worked with Michael to make it happen.

REN5252

Nov 10, 2015

I have been leasing the LS model from them since 1992 (Really!!) and I'm amazed that they continue to operate at such a high level of excellence. I just leased a 2015 LS460 from Mike Mandolese, assisted by Abbas and Justin, and the entire process from order to delivery was flawless, friendly and efficient. Kudos to the entire organization.

klynn0629

Nov 9, 2015

Michael Rothstien made the process of buying a car very stress free. He answered every question and concern I had and made me feel very comfortable. I had been to 5 other dealerships before I walked into Lexus of Smithtown. The other dealerships don't even come close to how professional and knowledgeable they were at Lexus of Smithtow. Not only was Michael amazing everyone at the dealership couldn't have been nicer and more accommodating. I can't thank Michael and everyone else at Lexus of Smithtown enough for an amazing expierence.

LEXUS2

Nov 9, 2015

DEALERSHIP AND ESPECIALLY MICHAEL ROTHSTIEN AND FRANK GALANTE MADE THE PURCHASEOF MY 2016 LEXUS A SUCCESSFUL AND ENJOYABLE EXPERIENCE. AS I HAVE BOUGHT LESUS SFROM TWO OTHER DEALERS , SMITHTOWN FAR EXCEEDED THE OTHER 2 DEALERS IN EVERY WAY

Robin106

Nov 8, 2015

Just leased the 2016 RX350. Ken Goldberg was my salesman for the third time. He is knowledgable And professional. he made the whole quick and easy. When we came to pick up the car, Jeff Rosales was knowledgable , professional and very patient.We will be back to lease again and use Ken and the rest of the staff at Lexus of Smithtown.

JOELEXUS123

Nov 7, 2015

Dealing with the staff at this dealership was a very pleasant experience. They were very knowledgeable the product and aimed to please. The dealership atmosphere was very pleasant.

NewNX

Nov 5, 2015

My experience at smithtown lexus has been wonderful. I have owned two Rx350's and just leased an NX....couldn't be more pleased with the car and the responsiveness. Even had Jeff come to the house to set up the garage door opener!

susan16

Nov 3, 2015

Knowledgeable and efficient. Made sure that all aspects of financing and technology were clearly explained. Thorough review of the lease terms with Tim Burns and Robert Meyer and technology with Abbas and Justin resulted in an excellent customer experience.

RLP

Oct 30, 2015

Finally a Service Department and Service Consultant that realizes sometimes not all the times people have lives and business to run and just want transparent and timely service.I dealt with Robert R. and he was focused, diligent, respectful and thorough. This guy makes me want to buy all my cars from this Lexus Dealership. Great Job to Robert to you and the entire service team !!Roger L. Post

UG

Oct 30, 2015

I've met lot of dealerships and this place is the best dealership so far, great service, very friendly and honest. Charles Greene went over every single details of a car and a contract with me, no pressure at all, and spent his time very diligently.

none

Oct 29, 2015

Quinn and Rob were extremely knowledgeable. They never pushed too hard, but knew what I was looking for and and got me into the GS350 I wanted.

cargirl 79

Oct 29, 2015

It was a pleasure to do business with a dealership that had no pressure, Our salesperson Charles Greene was very helpful in all areas, and very personable which made it even nicer. Charles went over the vehicle with me and made sure I understood everything and assured me if I had any questions to call and they would be answered.

Crj19194116

Oct 23, 2015

Definitely great customer service Quinn Mui was excellent, he covered everything I needed to know about the vehicle. really enjoyed my experience at Lexus of smithtown.

lou7

Oct 23, 2015

Mr. Michael Rothstein was most professional as he listened to our needs ,answered our multiple questions and seamlessly completed our lease transaction. Mr. Rothstein enabled us to painlessly turn in our previously leased vehicles from another car company to Lexus of Smithtown. He has maintained ongoing communication with us as we familiarize ourselves with our new vehicles. Just an aside that impressed me personally...I had left a CD in my trade-in vehicle, we contacted Mr. Rothstein about the issue after the car had already been delivered to the other dealership and he graciously retrieved the CD and left it at the front desk for us. Mr. Rothstein goes the "extra yard" to make a customer's experience at Lexus of Smithtown personal and professional. I would recommend Mr. Michael Rothstein without reservation.

Paul & Janet

Oct 22, 2015

Once again Rob Romano, Service Advisor, has excelled in expeditious and outstanding service for our 2010 Lexus. We always deal with Rob, whenever we bring our Lexus vehicles in for service. He always provides us with a loaner vehicle and explains the service that is going to be performed on the vehicle. Rob is a knowledgeable individual who understands the customers concerns. We will always purchase a Lexus because it is an exceptional vehicle and service is outstanding!

kns123

Oct 20, 2015

My father and I went to the Lexus dealership this past summer after a recent car accident. We met with Mr. Dekoning and I can honestly say that our experience with him and the Lexus dealership was outstanding. We purchased a used Lexus Gs 350 after some negotiation with prices. Mr. Dekoning made the deal happen and came through with everything he promised to get us, such as touch up paint. In fact, we were so satisfied with our experience that we took my grandparents to purchase a used Lexus Rx 350. Bill even went all the way to Southampton to get the car from the Lexus dealership there to bring back to show us. He went above and beyond and we ended up purchasing that car as well. His knowledge of the cars was extensive and it is obvious he knows what he's talking about, not to mention he's a genuinely friendly guy with a lot of integrity. If we ever need to purchase another car, we're definitely going to Bill again.

Bill

Oct 19, 2015

We would highly recommend this dealership for sales and service. We recently leased a 2016 Lexus 350 from salesperson Mike Rothstien. He and his associates Jeffrey Rosales and Denise Plourde navigated us through the process and the transition was a smooth one. Their efforts greatly enhanced our understanding of the new technology that the 2016 Lexus offers.

Tinkpink0108

Oct 19, 2015

I had a great experience with the manager, Michael Anno when purchasing my 2011 Lexus. I visited the dealership 2x and both times Michael was thorough and extremely knowledgeable in finding a vehicle to meet my needs. The day I picked up my car he had it ready, clean, full tank of gas, and explained every feature in detail. I am very happy with my vehicle and highly recommend this dealership.

Treff58

Oct 19, 2015

Our recent experience leasing a 2015 NX 200t from this dealership was wonderful and effortless from beginning to end. We highly recommend Sales Consultant Michael Mandolese who was the primary reason for such a wonderful experience. Michael kept the lines of communication always open. He truly knows the Lexus product inside and out and answered all our questions in a timely manner. He worked hard to find us the perfect car and arranged delivery at our convenience. This is our first Lexus and probably won't be the last!

Loraine

Oct 18, 2015

The service was performed quickly. I was advised of the next items to address, as winter begins. Discussed some options to assist me with making my decision.

wecarehhc

Oct 17, 2015

our salesman was very knowledgeable about the car we were looking for, and he made the entire process very easy and quite understandable. I would highly recommend this dealership and especially our salesman.

skim

Oct 15, 2015

I have leased many cars in the past but never had the service like Lexus of Smithtown. Everyone was very nice and professional. The Lexus Technical Specialist spent over an hour explaining all the gadgets inside and outside of the car. Never had that experience from any other dealership.

Mellen52

Oct 15, 2015

I had a wonderful experience from the day I walked into the dealership until 2 weeks later when I was so excited to buy the car from people who truly cared about ME !!! My salesman, Joseph Giaquinto was a GEM - very professional and thankful they he was not a TYPICAL "CAR" Salesman, He wanted to make sure to explain how nice it would be to have me as part of the LEXUS of SMITHTOWN Family. I did not feel like that after re-visiting the other dealerships. This is my third Lexus. The other 2 cars were bought from a dealership much closer to my house BUT I had no doubt buying in Smithtown was right for me. After meeting with Frank Galante & Rob Meyer the NEW Family began. I have already had 2 people come to me and asked me where I bought my car and what dealership - I an THRILLED to tell them Lexus of Smithtown is the ONLY place to go !!

Marco F

Oct 14, 2015

I recently leased a new gs 350 fsport from Quinn Mui at Lexus of smithtown and I couldn't be happier with the car or my experience. Quinn was not only professional but also a down to earth guy who worked with me in achieving a price i was happy with.

raine9

Oct 14, 2015

Ive been driving Chevy Impalas for the past 15 years as a perfect NYC commuting car from Long Island. There service dept is a true horror to deal with and impossible to even get parts for anymore and you would have to wait weeks. Impossible for me to buy the 2015 Impala I wanted to when commuting to city and dealing with that insanity. Was so hesitant to buy a Lexus in fear of the damage to the truck thats happens commuting period but it was the BEST decision Ive made and am now prob stuck with lexuses for the 15 years :) because I have truly fallen i love with this truck but what will keep me coming back is the Service Department. They are all a pleasure to deal with down to the young guys that clean the car. Im hooked and look forward to maybe a car version also in the future in addition.

aj101215

Oct 12, 2015

I had the opportunity to work with both Michael Rothstein and Charles Greene over at Lexus of Smithtown and was very please with the experience. I was new to the Lexus line of automobiles and they both were very helpful in explaining all the details about the ES 350 I ended up leasing from them. They even went out of their way to make sure I was happy with the car by arranging an extend test drive for me.Great job guys! Thanks,Anthony!

charlie

Oct 8, 2015

Michael Rothstien Was A Pleasure To Deal With He Explained every detail to me looking forward to dealing with him in the future. love the car

GandG107

Oct 4, 2015

I went to Lexus of Smithtown to check out the 2016 Launch Event after turning in my 2013 leased ES. Everyone in the dealership is friendly and professional. I was introduced to my salesman, Joe Giaquinto, who was very friendly and knowledgeable about the 2016 ES and all that was changed from the 2013. He made the whole experience seamless! Upon delivery we met Jeff Rosales, and he went through the whole car explaining all the new technology and features. He was very patient and helpful. Overall we had an excellent experience in leasing our second Lexus ES and will certainly return to this dealership.

Marie Busi

Oct 2, 2015

When my husband, myself and my son walked in to the Lexus Showroom we were introduced to Michael Rothstein. We explained to him that I was interested in seeing an SUV. He did show us around the showroom and pointed out an auto that was outside and immediately asked f I would want to give it a try. I said "Yes" I drove around a few blocks and I was greatly impressed with the SUV and with Micheal. When we returned to the Showroom, we all sat down with Michael. He explained everything to us, all about the auto and all about the financing. Later we left the Showroom very satisfied having had Michael as our salesman and having chosen the NX200t. We met and were taken care of by other Personnel who were all very careing and had our interest at heart. I would certainly recommend Lexus of Smithtown to anyone interested in a new car especially a SUV.

Hauppylady

Sep 25, 2015

Today my husband and I picked up our 3rd ES350 car as we lease our cars. We have owned Buick and Caddy in the past and I also have a Jaguar. The service department at Lexus is far beyond any dealership we have used. As far as the front, the sales people are always there to help you and say hi even when they don't know you. We have been dealing with Walter Maron for our new cars and he is a delight. Whenever I walk in the dealership and he sees me he makes an effort to come over and just talk. Always with a smile on his face it's a pleasure. His sale is over but that doesn't matter to Walter or anyone there. It's like your part of their family. For the car my husband and I picked up today I was also dealing with Robert Rossworn. He had come over the day we were with Walter to order our car, which by the way is the one my husband drives most of the time, and I mentioned that I wanted a particular color for the interior. Robert and I talked for awhile and then he excused himself to see when a car with equipment I ordered would come in in the colors I wanted. We left with a deposit on one car but Robert kept looking for weeks for me for the one I wanted. My husband could care less. Well Robert called when a car wioth a different outside color but the interior color I wanted came in and he called me to see the color. Luckily I went down and decided that color wasn't for me. So I went to my second choice and it wasn't the car I ordered. I saw one on the lot and we changed all the paperwork then. Robert is definitely a people person who can size you up. He told me that was the reason for me to come down. He felt I wouldn't like the color in person and he was right. Well today we had to do the technologies on the car and Abbas wasn't there so Jeff helped us. Just like Abbas, Jeff was knowledgable and very patient with us as we are not all the tech oriented. After more than 2 hours we need a rest and Jeff said to practice what we learned or retained and come back for a refresher and more to learn in about a week. Most dealerships would say good bye and they're done with you. These are the reasons we keep coming back to Lexus of Smithtown the service in all departments of this dealership are unsurpassed by all even Caddy and Jaguar.

cfsanz

Sep 23, 2015

My sales rep Quinn was very pleasant to work with. He did not pressure me and he took a lot of time working with me.

Fgrandpa

Sep 22, 2015

I must say the people at this dealer ship are very pleasant. Mr Michael Rothstein sales consultant answer every question I asked him. He was extremely helpful and bent over backwards to work with me to purchase a new vehicle. I would definitely use this dealership again to buy a vehicle and deal with. Mr. Michael Rothstein. Mr Michael Rothstein is a excellent employee.Also Mr. Jeffrey Rosales was very helpful walking me through all the amenities of the vehicle. Thank you for a very good experience.Frank Gulotta

HoKa

Sep 22, 2015

We just purchased a 2015 ES350, from Mike Rothstein. He was very accommodating and pleasant to work with. The price was fair and the car was delivered as expected. Denise handled the aftermarket sales (window tinting, etc.) and she was also nice to be with.Jeff Rosales was incredibly patient as he explained all of the bells and whistles in the car. When he said, "Feel free to call or come back if you have any questions" he seemed to really mean it. There was no sense that he was just doing his job. Rather, he seemed to really like his job.This is the third Lexus we bought in Smithtown and I look forward to replacing our RX next year. I plan to return to Mike and Jeff.

nancy

Sep 21, 2015

I came to Lexus of Smithtown to just browse. I had seen a car I liked on the road, and it was a Lexus. I never thought I could afford this car.Charles Greene was my salesman and after taking me for a test drive and explaining my options, he showed me that it was possible.Charles was a professional in every aspect of the word. He took me by the hand through the whole car buying process from beginning to end. Introduced me to a wonderful woman in finance, Denise Plourde, who helped me with that process and a tech who sat patiently with me explaining all the cars features. The appointment to pick up my vehicle, was again handles by Charles and went smoothly. All my questions were answered and I was courteously given an open invitation to come back at any time if there were any more questions.All in all my whole experience with Smithtown Lexus was an enjoyable one.

Richyrich

Sep 21, 2015

I dealt with Mike after I visited another local Lexus dealer. His knowledge of the product (RC 350 F Sport )was over the top. He gave me a very fair price. He was a no nonsense salesman who dealt with me in a fair and honest manner. I would recommend Mike and his dealership to all.Thanks Mike

ngold12345

Sep 17, 2015

Went in to this dealership to check out cars for my son and possibly myself. Hadn't been in this particular dealership in about 7 yrs because I'd had a prior poor experience. With my son's prodding I decided to give them another shot and I was pleasantly surprised. The sales people were very kind and courteous and weren't using any high pressure sales to get us to lease a car. Instead they had us test drive their cars and explained what they felt were our advantages to owning their particular cars. A complete turnaround from yrs ago. Our salesman Quinn was very nice and very patient with us as we negotiated my son's deal. I was so happy w my experience that I too decided to lease a car as well. Keep up the good work

DebCab5

Sep 13, 2015

From the time I walked through the door I was greeted and taken care of immediately, Robert Rossworn the Sales Manager and Charles Greene the consultant were great! They both took their time to explain every detail thoroughly! They made the leasing process from start to finish a pleasant experience. I also would like to thank Denise Plourde making the finance part painless! I would recommend Lexus of Smithtown to all my friends and family when looking for a car! I LOVE MY RX 350! Thank you! Debra Cabrera

klevine21

Sep 6, 2015

From Bob Rossworn, sales manager,to Frank Loviglio in sales and Abbas Rajani, the technical specialist who handled the delivery, this dealership is outstanding and makes leasing a new car a pleasurable, stress free experience. I would highly recommend this dealership to anyone interested in dealing with professionals who know their product and are fully committed to superior customer service and experiences.

Lexus123

Sep 5, 2015

Frank Loviglio was a pleasure to deal with. He made us feel very comfortable with the entire experience. He took the time to show us all the cars that were available to us and made sure that we took our time before making a decision. He followed up exactly as he said he would. Looking forward to dealing with him again in the future.

TTali

Sep 5, 2015

After visiting several dealers in the area and being extremely turned off by the sales people, Smithtown Lexus was a breath of fresh air. When I walked into the dealership, I wasn't even sure if I wanted a Lexus, I was just so disgusted with the rest of the dealerships that I went to that I figured 'what the heck'. Quinn was our salesman, he was friendly, accommodating, and actually had a sense of humor which was refreshing. Quinn was very knowledgable about the vehicle and anything he didn't know he was honest and found out. We test drove the vehicle twice, there was no pressure. When we decided that we actually wanted to the vehicle Quinn and manager Tim (who introduced himself on our first visit assured me when I had any doubts regarding the numbers) were able to put together numbers that we liked. We ended up leasing the vehicle and I couldn't be happier. The entire process went smooth and quick, we didn't have to spend hours at the dealership. The finance woman Denise was also very knowledgable and quick to finish all paperwork. After we purchased the car, Jeff was very friendly and able to take his time to teach us how everything worked in the car, never annoyed by all the questions we had! Quinn and the people at Lexus of Smithtown that I encountered were professional and upfront, truly a breath of fresh air compared to other luxury dealers in the area. I would highly Quinn and Smithtown Lexus!

SunnyT

Sep 4, 2015

I've been to many dealerships and cars in my lifetime but this dealership and salesman made a whole lot of difference. Everything from service to price was 100%. No B.S. Highly recommend sales rep. Quinn Mui. Took care of everything. Easy as 123. No run around. Agreed on price, faxed over documents, signed next day, handed me the keys and drove off with a brand new ct 200h. Everyone was super nice! Will be back soon for another vehicle. Absolutely love this dealership!

Bob Avitabile

Sep 4, 2015

I was interested in a ES350 and the people at this dealership through the whole process were both professional and up front. From the general manager Frank to the advisor Charles who delivered the car it really was a top notch experience. I will recommend this store to anyone interested in a car that they visit these gentlemen for probably one of the best car buying experiences in many years. Nice job guys!!- from Robert Avitabile

ntort

Sep 1, 2015

After flirting with BMW for 3 years I am back with Lexus. Just a terrific experience leasing an RX 350 with Quinn as the sales rep, Bob who closed the deal and Orren who handled the paperwork (along with Denise)I have had 5 Lexus' in the past and am now back - from the moment we walked into the showroom we were treated with courtesy, respect and without any of the BS often associated with trying to acquire a new vehicle. Hats off to the entire team - we'll be baCK

vpisino

Sep 1, 2015

Took my 07 GS350 in for a driver side front wheel bearing and hub assembly and i have to say i'm extremely impressed with the service department. My service adviser Robert was extremely friendly and knowledgeable. He explained every detail to me and not only had the issue fixed perfectly but had the car spotless inside and out when i picked it up. I just moved to the area and this was my first experience with Lexus of Smithtown. I will be taking my car back here for all necessary service from now on.

Jmarulis1

Aug 31, 2015

Excellent service with sales finance and the technician spent over an hour explaining electronics and functions so that it was clear how everything worked also provided card and number if further assistance will be required.

lindab58

Aug 29, 2015

Thank you Smithtown Lexus and especially Michael Rothstein who made my leasing experience so easy, I was impressed by this facility's professionalism and knowledge from the moment I entered having leased at another Lexus dealership.I appreciated all the time that Mr. Michael Rothstein spent with me explaining pricing and current incentives. He found the exact model with the features and in the color I preferred. Most of all I cannot tell you how much I LOVE my new Atomic Silver NX 200Turbo! The car is gorgeous, Thank you again you made the trip from my hometown of Massapequa worth it !

Tiffany Lee

Aug 29, 2015

Im so happy to drive off in my new Lexus. A man named Quinn helped me and since I first walked into Lexus he was more than helpful and such a friendly sales rep. He was very knowledgeable and made my overall car experience very pleasant. I definitely recommend him to anyone who is looking for a car. My significant other very much approves as well. We both were very comfortable and trusting of Quinn. The financial advisor was awesome as well. He was so understanding and worked so well with me. He kept me updated and made sure I walked out with a car. He was also very friendly and I couldn't be more satisfied. I'm so happy. Thank you Lexus of Smithtown.

Jen

Aug 27, 2015

My experience with Quinn was very professional & courteous, He answered all our questions and Jeff explained everything about the car. We enjoyed working with him and we will definitely request them on our next visit in the future. Everyone there was great to work with I enjoyed your dealership.

Isaak

Aug 26, 2015

I recently purchased a new RX 350 from Lexus of Smithtown. Salesman Michael Rothstein was professional and courteous. I also dealt with Jeff Rosales, he was very knowledgeable and help me with questions i had.

Nxfan

Aug 26, 2015

Our salesman Enzo Trapani was a car buyer's dream. He was knowledgeable, friendly and willing to answer any questions we had. He allowed us to browse on our own without being pushy. When we were ready to sit down and discuss our car buying options he was right there to help us along. We purchased a 2015 NX and could not be happier. The next time we are in the market for a car, a vistit ts see Enzo at Smithtown Lexus will be our first stop!

Shoppergal33

Aug 25, 2015

I picked up my new car last week and the experience was great... quick, easy and efficient. This is my fifth car with Lexus of Smithtown and I keep coming back because they are friendly and knowledgeable and there is no pressure like some other places. Bob and Mike are awesome..... Also, I know that the service experience will be wonderful.... Although, the last time I went in for an oil change I left with a new car. :-)

mikoko7

Aug 22, 2015

Wonderful experience and a great team!!! I worked with John V. in Pre-Owned Dept. and Abbas R. from technology. John worked with me to "get into" the car and Abbas made sure I knew the "ins and out" of working my new car. I am always blown away by this dealerships commitment to excellence!!!

Garydoc2

Aug 19, 2015

I still gave a good rating because the sales people tried to correct this insurance issue. They needed to make contact with my insurance carrier and be sure that all issues were correct. It took more than three hours to get the insurance papers correct and I believe that this should have been done after I made my insurance carrier discuss the paperwork, which was three days before delivery. Anyway, a great experience was reduce to some unhappy feelings and would like you to know that the sales personnel tried to correct this issue.Quinn did work hard to try to resolve the insurance issue and was working hard to resolve the problem. Some of the issues were also on the insurance company Allstate. who were not able to provide the right insurance cards,until we were on the phone for three hours

Krodriguez0719

Aug 17, 2015

Our sales rep Quinn was very professional and helpful while we were deciding what car would be more convinient for us. I would totally recommend this dealership.

Agderel

Aug 15, 2015

I went in to the Lexus of Smithtown to check it out it wasn't like my other car buying experiences, staf was extremely helpful ,polite and knowledgeable , I took me 10 minutes to make decision in couple of hours I leased my new lexus and I'm loving it.

Pauls350

Aug 13, 2015

It was a long process but all worked out great in the end. Our salesman Quinn was very knowledgable and helpful in making our decision. We are very happy with our Lexus RX 350

TM

Aug 11, 2015

Our overall buying experience was outstanding. This was our second purchase from Lexus of Smithtown. We located the car we wanted, and Quinn answered all of our questions abvout price and options. Abbas sat with us for an extended period of time when we picked up the car, and walked us through every feature of the car (and there are a ton). It really makes a big difference when the dealer is willing and able to take the pain out of the buying experience.

BigLa1

Aug 10, 2015

I recently purchased a Lexus IS 250, and everyone I dealt with during the transaction was a pleasure to work with. Michael Rothstein was very patient and helpful, taking the time to show me all the options I had available. I would certainly return to this dealer in the future.

amandabreen

Aug 5, 2015

I decided to get my very first Lexus and Frank Loviglio came highly referred -and for good reason because he took very good care of me and treated me like family. He offered me a great price on exactly what I wanted and he was very thorough throughout. He explained what I would be getting, how the process would work, and he went over all of the paperwork with me making sure I fully understood. On delivery he spent about 2 hours with me making sure I knew how to work my brand new car, which I appreciated. Frank even offered to personally make future service appointments for me and set it up so I would have a loaner car ready to go. Overall it was a very luxurious experience. You get what you pay for and Frank and the rest of the staff at Lexus of Smithtown did not fall short of making my car buying experience absolutely wonderful, in fact they exceeded my expectations. I will definitely be a repeat Lexus customer and Lexus of Smithtown customer! I would also like to add that Bob Rossworn the sales manager and Denise Plourde in finance were a pleasure to work, they both offered me great pricing without pushing me to buy anything that I didn't need or that wasn't in my best interest. They both also made my first Lexus experience absolutely seamless.

fblagar

Aug 5, 2015

Very willing to please me--worked with me on my needs. Charles Greene was over the top making my experience a pleasure.This is my fifth Lexus.

fseely

Aug 5, 2015

This my second lease through Lexus of Smithtown. It is important to note that this dealership is more than forty miles from my home. Having said that, there is no finer dealership for customer service than Lexus of Smithtown and is certainly worth the drive. Professional, friendly staff well versed in the product. Mike Mandolese and Bob Rossworn made the transaction smooth and uncomplicated. Delivery/Tech Specialist Jeff Rosales conducted a "seminar" to completely explain the new tech platform. If you are in market for a new Lexus, go see the good people at Lexus of Smithtown.

Jayman Mehta

Aug 4, 2015

My experience from start to finish was nothing short of professional. Micheal Rothstein make you feel totally comfortable throughout and you know they have your best interest in mind. It is not surprising that they are a top rated dealer. If you are in the market for a Lexus, don't waste your time elsewhere. It was my best experience with car dealer ever. I will highly recommend each of you to go an see him.

JeffAS

Aug 4, 2015

My experience from start to finish was nothing short of professional. Both Charles Greene and Robert Rossworn make you feel totally comfortable throughout and you know they have your best interest in mind. It is not surprising that they are a top rated dealer. If you are in the market for a Lexus, don't waste you time elsewhere.

Andrew W

Aug 3, 2015

I recently purchased a new IS250 from Lexus of Smithtown. Just wanted to acknowledge what a pleasant experience I had with both Quinn the salesman who helped me find the car I was looking for without all the nonsense that goes along with buying a car these days, and also Denise in the finance department. Between the two of them I was able to to find the car I was looking for, and walk out feeling like i got a great deal on a great vehicle. Thank you for everything!

RX350

Aug 3, 2015

Michael Rothstein was wonderful, This is my 5th Lexus , I love my new RX 350 deep sea mica so beautiful I am a very happy girl.

stu

Aug 1, 2015

My wife and I arrived late on a Fri night and Mike was more than happy to stay way after closing to help us decide on a car and finalize a deal.Very knowlegable and courteous,a true professional who put his customer first.

Trmax

Jul 28, 2015

This is my first Lexus purchase and everyone at the dealership was professional and courteous. We dealt with Quinn and he was very knowledgeable and really worked with us to get us the best deal possible.

northover57

Jul 27, 2015

Denise Plourde was wonderful to deal with, once again. She was warm, personable, professional and extremely knowlegeable about the product line, while treating us with respect and kindness. Charles Greene, who we had not met before, turned out to be one more member of the team who was great to deal with. He explained everything about the vehicle in a professional manner, while handling all the details regarding the transfer from the old car to the new one. All in all, it was a great experience.

clarence simpson

Jul 25, 2015

My first Lexus ES330 was serviced by Lexus Of Smithtown for about 3 years. No complaints...period. My present Lexus LS 430 has been serviced/pampered by the aforementioned dealer for at least 3 years to date.My gratitude and confidence in Rob Romano, Service Advisor,Master Certified; is second to none. Rob and his Lexus service tech team are on top of it!!! Never have I had to return for anything twice. Theservice staff along with Rob always keep me abreast of service needs to look for, and we schedule them...Prerventive Maintenance. Theory Z management.

KT123

Jul 24, 2015

From the second Mike (Michael Rothstein) introduced himself I felt he was there to provide us with an outstanding experience . I feel we have received a great deal on an awesome vehicle, and that was just the beginning . The selection, financing, delivery and follow up were all outstanding

Joann Del

Jul 23, 2015

My experience at Lexus of Smithtown was pleasing and hassle free. I never at any time during my decision making, felt pressured. I chose the IS 250 and just love it. Robert, along with Jeff and Frank, took the time necessary to explain all the pertinent details to make my time at the dealership extremely comfortable. Everyone was pleasant and patient and without a doubt, true sales professionals. I will definite recommend this dealership to others.....

seanygreen

Jul 23, 2015

Just picked up my 2015 E350 CRAFTED LINE from Lexus Of Smithtown and I couldn't be happier with the entire experience. From the moment I stepped into the dealership everyone went out of their way to help me, whether it was test driving different models or pricing. I can honestly say I'll be driving a Lexus for a long time! If you want a great deal and smooth car buying experience this is your dealership!

Jec9209

Jul 15, 2015

Had a great experience at Lexus. Mike was a stand up guy and helped me get into the car of my dreams! Love my new ES :)

butch40

Jul 14, 2015

This man is incredible nicest sales person . he did a incredible job find me the car i were look for at a fair price. Michael is professional

FHD1982

Jul 9, 2015

I Just picked up my new 2015 RX350 from Lexus Of Smithtown and I Love it! I had a great experience and actually enjoyed the process. Joe Giaquinto my salesman was very knowledgeable and cared more about what my needs were as a customer then just trying to sell me a car. When it came time to get my car appraised I felt I was given a very good value. The Pre-owned manager Michael Anno even came over and spoke to me about it.The Business Manager Dolores Russell was also very helpful. If you're looking for a Lexus this is the place to go. Thank you Joe,Michael and Dolores for making this such a smooth straight forward experience.

Disgusting_Lexus_Smithtown

Jul 8, 2015

Disgusted with Lexus of Smithtown- NEVER GO THEREPerhaps others have had a better experience with the new sales division at this dealership but the Preowned Sales department is the most despicable, disgusting place I have ever experienced in my 40+ years of car buying. William "Bill" Dekoning was our salesman who constantly made deprecating and condescending remarks and replies to our questions. During our appointment, he went off to help another customer briefly which would have been fine if he had the professionalism to explain the situation and not ignore us when we asked if he was helping another customer. The car of interest was in acceptable exterior condition but had fresh drink stains and dirt on the inside. Of course, questions about the stains only fueled Bill's deprecating mannerisms.To worsen the already disgusting experience, while we were showing Bill outside defects, two preowned Sales managers (Michael Anno and Robert Rossworn) were standing at the car parked next us. Whether it was intentional or not, they made insulting comments about us to each other, describing us as "F***ing customers".After test driving, we met with the pre-owned sales manager Michael Anno (the same one who was making audible insults) who was extremely unprofessional, contentious, and plain rude. He raised his voice numerous times and talked in a derogatory manner. He proceeded to snatch the papers out of my hand in order to point out something on the paper. Needless to say, we were absolutely not interested in purchasing the vehicle SOLELY because of the experience at this dealership.On a side note, the pre-owned building is not well taken care of and not representative of Lexus standards.I will make sure to let every one of my employees, clients, family, and friends to NEVER even consider going to Lexus of Smithtown. I am sure the two companions who were with me will also make sure to spread the word of this retched dealership.

Cmejatt

Jul 7, 2015

So over the 4th of July weekend i bought my brand new NX. It was great experience , the dealership was great. the sales team was great. I worked with Quin who was very helpful and funny lol. i was a happy customer. - Mr. Singh

michaelb

Jul 7, 2015

Excellent sales support provided by all involved, salesman, management and leasing. All questions were answered. Competitive pricing provided at the outset. Excellent introduction to the car provided by the salesman.

ilovemyis250fsport

Jul 6, 2015

I very much enjoyed leasing a car in Lexus of Smithtown thanks to the sense of humor and enthusiasm of both Joe and Abbas Rajani. I can honestly say that without their help I probably would have gotten a car that wasn't suitable for my driving needs. They gave me exactly what I was looking for and I am very thankful for their help and honesty.

Milly92

Jul 2, 2015

This dealership provides a buyer or leasee with a comfortable and professional atmosphere. My husband and I dealt with Mr Charles Greene, salesman, Mr Abbas Rajani the technical specialist , Ms Denise Plourde from fiance and Mr Robert Rossworn sales manager. The experience was wonderful. No pressure to buy or lease, we were given all scenarios for purchasing and leasing. Ms Denise Plourde was a pleasure.to deal with for our financing. Mr Abbas Rijani was so patient with me when it came to understanding how all the features in my Lexus worked. He's an excellent teacher! Mr Greene and Mr Rossworn were very knowledgeable and helpful. I would definitely recommend this dealership to anyone who asked!

VJ

Jul 1, 2015

Michael Rothstein was very attentive. He listened from the very beginning to all the details. He was extremely pleasant, courteous, and professional. I especially observed how he handled paperwork...time on task! No wasted time waiting! Purchase made....explanations given, follow up telephone calls...awesome! I am so happy.Also, I must mention Delores Russell as well since this is my 3rd Lexus from the Smithtown dealership. Each time, I have met with Delores and she is wonderful and it is always a pleasure to see her. Thank you, Delores!

cheng1957

Jul 1, 2015

Quinn Mui is the nicest sales person with a lot of patients help me to get what I was looking for. I feel very comfortable to deal with him.

lexus300h

Jul 1, 2015

I bought several Lexus in the past from Lexus of Smithtown and Lexus of Southampton (same ownership) The salesmen were always knowledgeable, professional and very attentive. This time I went to Lexus of Smithtown with my son. He was looking for a Hybrid car. Unfortunately a his Lincoln MKZ Hybrid was just totaled and he was pretty sure he wanted the same car. There we met Michael Rothstein, he show a 300H to us and very politely ask my son to take the car for a test drive. He did not pressure us, he just suggest to try the car. My son was very skeptical, nevertheless he decided to take the car for a test drive. After a relatively short trip, my son decided that "maybe" after all he liked the car. Michael insisted with my son to drive a little longer, because in his opinion, it would be a mistake to buy a car if you are not really convinced is the right one. Again no pressure, just advise! After the second road test my son was convinced. Michael should us his inventory and soon we find the car my son liked. A few minutes late we had a very short and civilized negotiation about the price and the deal was sealed. A day later after a fantastic tutorial by Caroline and Michael, my son drove home his beautiful new car. Thank you Michael!!!

Cam J.

Jun 29, 2015

Our sales person, Michael Rothstein, did his utmost to find us the car we were looking for, at an affordable price. He is knowledgeable and was extremely courteous at all times and very professional.

heleneishappy

Jun 29, 2015

This man is incredible. He is the nicest person to deal with and he does his job so well. and makes you feel so comfortable and at ease.Story...when we were picking up our new car, we were taking care of last minute odds and ends. We were with our salesperson and Bob was handed the folder with the final papers in it for the purchase.He picked it up and said "this doesn't feel right". He went through the papers and said we are missing some papers. He was right. The papers were brought to him and he picked up the folder and said..."now it feels right".Is this man Houdini? No he said, I've been doing this for so long I can tell by the weight.

heleneishappy

Jun 28, 2015

You might ask... why do I love Lexus of Smithtown ?So, I will tell you.We do not lease our cars and just bought our third vehicle there yesterday.The sales people are certainly knowledgeable, helpful and happy to please you. They do what they can to make buying a car as easy as possible.Now, let's talk about the service dept. They fall all over you to make you happy ( except lowering your bill is out of the question). They get you out in a timely fashion and supply you with coffee, tea, great snacks and tv. There is also a quiet room, where you can relax. I'm hoping I can talk them into giving massages, but I really don't think it will fly!!!Everyone involved is very helpful and happy to make car buying a good experience for you.Joe Giaquinto,our salesperson, is so down to earth, humorous and patient . Joe kept reviewing items in the car to make sure that I knew how to operate all the new"gadgets". If you don't understand anything He doesn't mind if you keep coming back and coming back...he will keep telling you and telling you. I must make mention about Robert Rossworn the sales manager who is THE BEST! Our relationship with him feels like family. He has been so kind and a true professional at what he does.To sum it up it, has been and still is a pleasure to buy a car from Lexus of Smithtown.My tip of today is: make sure that make your service appointments in the morning or early afternoon that is when snacks are plentiful. Seriously, I haven't had many service calls..."That's what I love about a Lexus".

RFSIGS27

Jun 27, 2015

I HAD A GREAT EXPERIENCE LEASING MY NEW LEXUS IS350 F SPORT FROM LEXUS OF SMITHTOWN. THE PROCESS WAS QUICK, SIMPLE AND CONVENIENT FROM THE FIRST CALL I MADE TO THE DEALER TO DRIVE OFF WITH THE VEHICLE. QUINN WAS THE SALES PERSON WHO MADE MY EXPERIENCE GO AS SMOOTH AND PAINLESS AS IT DID. HE WAS VERY PERSONABLE, HELPFUL AND INFORMATIVE.

rgfromsmithtown

Jun 26, 2015

Purchasing an automobile is not an enviable activity: you go into the dealership with a deep-seated suspicion about the truth of the information you will be getting from any of the salespeople. But, surprisingly and unexpectedly, the salesperson who took care of me, Michael Rothstein, made that experience something more like the meeting of two old friends. I purchased my car after three visits and every time Mr. Rothstein showed a pleasant attentiveness. At closing, once again, he demonstrated how knowledgeable he is about the vehicles he sells.

mmelone

Jun 23, 2015

The dealership was convenient to my home. My salesman Enzo was very knowledgeable about the vehicle and they were competeive and flexible in providing me with the car i wanted.

patilin

Jun 23, 2015

Michael went above-and-beyond to do everything he could to make this a pleasant experience. I normally hate having to lease every three years, but I won't hesitate to go back to Michael. He not only was wonderful before and during the sale, but he has called to make sure everything is going well with the car. If you're looking for a Lexus, go see Michael Rothstein at Lexus of Smithtown,

happy customer

Jun 22, 2015

This was the third lease I had with Lexus of Smithtown. I've had an ES, and 2 GS's. Service appointments are a breeze, and usually take about an hour. The staff here are all professional and friendly. This time our salesman was Robert Meyer and he couldn't have been more helpful. He and Robert Rossworn tracked down the color blue (Meteor Blue Mica) I was interested in and had it at the dealership within a few days. Denise Plourde helped out with the financing and suggested upgrades that enhanced the look of the car. I am still getting complements! Our salesman even drove to our office to drop off my car!

clatossss

Jun 21, 2015

I went into this dealership yesterday because I was planning on turning in my lease with Honda and getting into a new Lexus. I wasn't even there for 2 minutes, when I met with a salesperson (didnt tell me his name but was in his mid 40s, had greyish black hair and blue eyes) and left within the two minutes. I wasn't even greeted by this man, just by the receptionist and he was standing right next to her. I told her I wanted to trade in my lease and get into a new one and the guy said "perfect, come with me" didnt even introduce himself, didnt look me in the eye, NOTHING! I was looking at a 2015 Lexus RC 250 and he said "okay well we got the choice of car out of the way now what car do you have, how much are you paying and how long do you have left on your lease" I told him the truth that I had two years left on my lease but I have had it for two years and I really just had major problems with the car so I wanted to see what the options are. He literally looked at me and said "I cant help you" and laughed in my face. I told him, "Well, you didn't have to treat a new customer like that, you couldn't at least gave me options with a different car" he said "WELL REALLY I CANT HELP YOU, BE REALISTIC" I told him alright I'll go elsewhere then! I immediately left, went two stores down to Acura of Smithtown and bought a 2016 ILX with my car completely bought out, no issues, and no higher payment. The difference was, the salesperson Charlie at Acura actually gave me a chance and listened to me. I really wanted to get a Lexus, even if it wasn't the time right now and going into that dealership and briefly speaking to that terrible salesperson completely turned me away from ever getting one. Never recommending this dealership simply over 2 minutes.

lexus#1

Jun 21, 2015

In early 2014 we bought a 2015 RX350 and were very pleased with our experience with Lexus of Smithtown dealership. We received excellent service, in understanding the car selection process, why buy Lexus car, picking out the right car model and the year, deciding whether to purchase a new or Certified Pre-owned car, understanding all the car features, history of the car model we were purchasing, whether to Lease or Purchase, what to expect after purchasing the car such as issues of life time service and maintenance, reviewing the car inventory to select all the options of color interior and exterior to scheduling convenient car delivery and post-sales presentation on how to operate the precious Lexus we bought. All this was made possible by none other than Mr. Frank L., our sales consultant with a personal touch. When it came to finalizing price for car purchase, Mr. Rob R. was very gracious and with his vast car dealership experience quoted the fairest price and we consummated the deal. During this process, the dealership answered all the questions, provided whatever documentation, it was hassle-free. Dolores R. arranged the Lexus financing for the car and she went over all the Lexus Accessories and Services options to heighten our Lexus Elite Dealer experience. We were also introduced to Mr. Rob R. and his Service staff to put our minds at ease that our Maintenance and Services issues will be taken care of, and as we all know, except for routine recommended service, Lexus cars do not require a lot of additional maintenance.All employees of Lexus of Smithtown are available by all modern modes of communication at all reasonable scheduled business hours. Throughout the process, they were accessible, open and friendly, and they even call you back to make sure you were happy with their service. At no point, I had any complaints. All dealership dealings were highly professional and friendly.In this competitive world, we all know we have choices of car manufacturers and dealerships, but Lexus and Lexus of Smithtown are par excellence.Guess what, this year we wanted to get a Mid-size high-performance Luxury sedan. We did a lot of external research of competitive products, having looked at product ratings of design and performance, interior comfort and user-friendliness, safety, reliability, 5-year cost to own, technical specifications, and we selected Lexus GS350 model. Without hesitation, since we had a great sales and follow-on service experience last year, we went back to Frank L., sales consultant at Lexus of Smithtown and just purchased it. Frank G., General Sales Manager, answered all escalated questions and facilitated the final sale. Then Dolores R. arranged the financing. On the day of delivery, Jeff R. technical specialist went through in details all the features and operations of the new high-tech car and put us at ease with the product. He even came to the house and programmed the garage door opener.We recommend Lexus brand and Lexus of Smithtown as the Elite Dealership to all current loyal and new potential customers. They have a car for everyone of you. Let them show you why you should be a repeat customer or upgrade to Lexus. Give Frank L. a call, you have nothing to lose. Once you own a Lexus, why would you buy anything else? Why would you think of going anywhere else?

gpg

Jun 19, 2015

My wife and i just leased a 2015 ES350 and we were very pleased with our experience at Lexus of Smithown. Mike Rothstein, our salesman, was friendly, intelligent and knowledgeable. He patiently answered all our questions, and our negotiations were conducted in a low-key, amicable manner.The dealership seems committed to supporting its customers. When we picked up the car, Mike was joined by Abbas Rajani, a technical specialist, to take us through a demonstration of all the features of the navigation and audio systems. Both encouraged us to call with any questions and emphasized their desire to provide continuing support throughout the lease term.I highly. recommend Mike and the dealership.

lexusis250

Jun 17, 2015

Frank was very friendly and spent a great deal of time explaining all of the features available. He did not pressure me in any way towards the sale but I was so impressed with him and the test drive that I leased my vehicle before leaving the dealership. I requested features that were not readily available but he was able to locate a vehicle for me within 24 hours. Would highly recommend him to anyone looking for a Lexus vehicle!

654321

Jun 14, 2015

Had a great experience from the first phone call until I drove out in my new Lexus. The Lexus staff of Rob M, Bob R and Dolores R , are a top notch professional Experience . I Would recommend Smithtown Lexus to anyone considering a new Lexus.

sexycar

Jun 12, 2015

First I went to Rallye Lexus of Glen Cove and had anything but a good experience. The salesmen and manager did not communicate well with me or each other, they misunderstood my lease agreement which was a deal breaker for me and that is when I went to Lexus of Smithtown. Quinn and Frank the sales manager were more motivated to please the customer and make the sale. Both really attended to my needs to make my dream car attainable. My experience was honest , respectful and enjoyable. I will be sure to pass on my great experience. .

Lou1949

Jun 10, 2015

Frank Loviglio spent an enormous amount of time describing all of the features of the model that I was looking at. I was extremely impressed with his knowledge.

jmfr0930

Jun 9, 2015

Just purchased my 7th Lexus from Lexus of Smithtown. Working with Ken Goldberg is always a great and fun experience. He's taken the time to get to know me personally recommending the vehicle that is perfect for me. Overall great experience from Denise Plourde finalizing my lease to the service department and the ease of making an appointment and getting a loaner car. The follow up is excellent as well. Wouldn't go anywhere else - Thank you all! Jeannine

Ryan Hernandez

Jun 8, 2015

This was my first experience at Lexus of Smithtown and I would highly recommend it. Working with Michael and Mark on my purchase was excellent. They were knowledgeable and accommodating, guiding me comfortably through the entire process. I would definitely purchase another car from them in the future. Thanks!

Superderndern

Jun 8, 2015

My experience was superb. My sales consultant, Quinn made everything very comfortable. No pushing, and very helpful figuring out perfect vehicle for my wants and needs. He also found ways to make it very accommodating for my small children that were with me. Before I walked in I was truly browsing and he made the decision easy.

elmyson

Jun 5, 2015

We brought our ES350 sedan in for maintenance the other day. The service crew executed the necessary services competently, as usual . There was, however, one item that could not be completed at the dealership...The remote needed to "connect" with the garage door motor. Since neither of us could safely reach the motor, Dan Munsinger offered to come to our home to set it up. He came here and in a matter of minutes had the remote and the garage door motor "speaking"....and did it with a smile. We are used to great Lexus service, but do consider this "above and beyond". Kudos, Dan.Thanks, The Sonenblums

jeter

Jun 2, 2015

Although my husband and I have owned Lexus vehicles for the past 15 years, this was our first experience with Lexus of Smithtown. Our salesperson, Mr. Frank Loviglio, was friendly, professional, and knowledgeable. I appreciated his attention to detail and ability to explain and answer all my questions. Mr. Loviglio made this a very pleasant experience.

ai1965

Jun 1, 2015

Great customer service. Friendly and helpful staff. Great experience. Love my new Lexus RC. Will highly recommend to all my friends family and co-workers.

Kamcm

May 26, 2015

We'd like to thank Frank Loviglio for his exceptional customer service. Frank was extremely professional, knowledgeable and efficient. He made my daughters first new car purchase a wonderful experience. We also would like to acknowledge Oren for his putting together a deal that would work best for us. Outstanding customer service!

Thanh anthony

May 26, 2015

I have given this rating because I feel that the dealership and Enzo tirpani were very helpful with the pricing of my car ,and worked with me to get the features I wanted and and was very helpful and patient and I would not hesitate to buy another car from Lexus of Smithtown

xlerualx

May 26, 2015

100% satisfied, couldn't have had any better experience, it was the best that it could have possibly been. Sheetal Navi sets the tone for the service department from the moment that she greets you as you enter the area. She is very professional, efficient and attentive.... and always remembers your name!!! Andy Lisske made sure that my car was serviced in a timely manner. He did a wonderful job. Abbas Rajani set aside time immediately to address my technical questions with the navigation system and patiently sat with me to teach me all the tricks of the system.

astrand

May 25, 2015

Had been car shopping for a pre-owned IS 250 and had received quotes from multiple dealerships. When we believed we had narrowed the deal down between two separate dealers; although same ownership, Southampton and Smithtown, the manager told us it was not respectful for us to be negotiating with one of their other stores and it was frowned upon by him to for us be calling Southampton while outside his store speaking to another sales person. Interstingly enough, we had made the final decision to purchase the vehichle from Smithtown until the manager got involved. It was literally the last 10 minutes of an hour long polite, negotiation and discussion with Louis Piro when Micahel became involved. The numbers were decided upon, the deal was done! We are still not sure why he came over~ He was to say the least, unprofessional, argumentative and defensive. The last time I checked, it was the consumers right to shop around and the dealers decision to meet or beat the deal. He lost the deal for his salesperson, Louis Piro, who was professional and worked through the deal for us. Southampton gave us the same deal and the drive was well worth the customer service we received there. It is infortunate that the deal breaker was the manger, shouldn't he have been the deal closer? I can not say anything positive about Michael Anno and our experience with him.

Jie Ying & Joel, Queens

May 20, 2015

My wife and I had a pleasant experience purchasing our NX200t at the Lexus of Smithtown. The sales professional, Charles Greene fully met our expectations regarding this purchase. He is an incredible sales executive and made every step of the process a pleasure. During our initial phone communication, test driving and delivery of the vehicle, he was very helpful and very patient. He took the time to explain every detail about the car, gave us a very informative demonstration of the car. He answered all the questions we had. Even after we took the car home, he called us and asked how did we feel about the car when drove it on the way home. Thank you, Charles, your assistances are greatly appreciated. I absolutely recommend to anyone, if you are looking a Lexus, go to the Lexus of Smithtown and ask for Mr. Charles Greene!

Arusso95

May 19, 2015

Outstanding customer service. Excellent communication with this dealership, very attentive to all of my needs. I value my relationship with Quinn on both a business and personal level. Highly recommended. I chose the car i wanted and picked it up the next morning! Love it!!!

Luis & Adriana

May 7, 2015

My husband and I had such a wonderful experience at the Lexus of Smithtown especially working with Ken. He was very helpful and very patient. His kindness made our time at the dealership so personal. He took the time to explain every detail thoroughly and we never felt rushed. He made sure we understood everything and encouraged us to ask as many questions as we needed. We left so happy and absolutely love our beautiful NX200T F Sport. Thank you Ken, for making our first experience in leasing so unforgettable.

mustan

May 6, 2015

Took less than 10 minutes to explain the various functions of the car! The I phone was also synced with the blue tooth on the vehicle in matter of seconds.

Delighted client

May 5, 2015

I wouldn't have believed it possible but my recent purchase was the best experience yet. I drive A LOT. Makes sense for me to buy a pre-owned certified Lexus and drive it into the ground. On Friday morning I lost reverse on the Lexus I was currently driving (225,000 miles) and called Bob Rossworn to let him know I needed a replacement. I carefully drove the crippled vehicle to the dealership and met with Bob, Dolores Russell and Marc Kimmel. Monday afternoon I pulled out with my beautiful new (well, to me anyway ) 2011 LC 350 with only 33,000 miles on it. It could not have been an easier , more pleasant experience. If you are looking to purchase a Lexus, you need to look no further than this dealership

New IS350 Owner

May 3, 2015

After having a few sub-par experiences at other Lexus dealerships within the NY area, I decided to give Lexus of Smithtown a try. My expectations were fairly high after reading many of the positive ratings/reviews on dealerrater.com. Michael Mandolese was my salesperson for this transaction and I can with 100% confidence say that he fully met and exceeded my expectations regarding this purchase. Upon entering the dealership, you get an immediate feeling that the place wasn't filled with pushy salespeople. Mike was extremely welcoming, friendly and personable. I never felt pressured during the process, which help put me at ease with making the right decision. Some qualities that I appreciated from Mike was that he was honest and knowledgeable. Upon delivery of the car, Mike was still providing first-class service ensuring that I knew how to use the different features in the car. I would recommend this dealer to anyone looking to get into a Lexus!

karenl

May 1, 2015

Everything about purchasing my vehicle was an exceptional experience. From my initial phone contact to delivery of the vehicle, my sales professional, Jeff Hulse, was accomodating and very supportive and worked to deliver an amazing deal and an amazing car. Dolores Russell in finance was wonderful and extended herself to obtain information regarding a product I was interested in . Tim Burns also worked to ensure that I was completely satisfied. From start to finish, they came through exactly as they promised, and were exceptionally professional and kind to deal with. This was the best car buying experience I have ever had the pleasure to engage in!

Cg

Apr 30, 2015

Jeff Hulse was an absolute pleasure to work with. Very knowledgeable about his product offerings and did not stray toward any pressure related sales approaches. I would reccomend my own mother!Additionally, Dolores provided a simple approach and respected our time and decisions throughout the finance process. Great dealership staffed with great people.

OptiKing

Apr 30, 2015

Stopped in to look at the 2015 ES 350 and ended up with a deal we couldn't pass up. Matt did everything right, and Denise, Tim and Jeff worked magic! Love the car, and love the dealership. Thank you for making this the best car shopping experience in many years. To quote, "We'll Be Back"...

JohnS

Apr 18, 2015

I had an outstanding experience leasing a new car- sales staff and managers were highly professional. Frank Loviglio provided "exceptional" customer service and stressed that our relationship was just beginning- That I was encouraged to call him any time I need assistance with the car's technology or any other help I may need.

sincere

Apr 14, 2015

I leased a 2015 gs350 f sport. the experience was pleasurable. I traded in my old 2007 gs 350, for the new model. I do recommend this dealership and sale rep to any one .

BKlune

Apr 11, 2015

I did my leasing on line through Lexus Financial. It was a smooth easy experience. All I had to do was go to the dealer, and pick out my wife's new Silver NX-200T. This is our 3rd Lexus from this dealer. My salesman Frank is wonderful to deal with. So was Denise. When are lease is up we will be back.

Rogfam

Apr 10, 2015

Have been leasing from this wonderful dealership for twenty years and they have been great to deal with. Just leased our 8th car last week and once again the professionalism and customer service was second to none. Kudos once again to Ken Goldberg and Denise Plourde.

The Raupps

Apr 9, 2015

Mike Mandolese helped us with upgrading our RX to the GX. I love this car, it's comfortable and has a lot of safety items built in to it. Mike helped us and was wonderful, as was everyone we worked with. Thank You to all of you!PS: Jeff Rosales was a great help showing us the electronics in the car, as seniors, trying to learn all the gadgets is not easy and we appreciate his patience. Thanks Jeff!PS: Denise Plourde in finance was so sweet and made us feel very comfortable. She was able to get us a good deal and helped us picking out the extras we were able to have Thank You, Denise!

elaine spitzer

Apr 8, 2015

I just purchased my 5th Lexus from Robert Rossworn. Bob repudiates all the stereotypes of the horrors of purchasing a car. My husband and I trust Bob implicitly. Bob and I spoke a few times about the type of car and features I wanted. A few days before we went to the showroom, we reconfirmed our conversation. He sent me some costs, and the deal was almost done! When I arrived, he showed me some choices, and throughly explained the differences in each. I could never imagine buying a car from someone else. Bob has become a trusted friend to us!

HappyNewLexusOwners

Apr 6, 2015

We would like to thank Mat Trubia for his truly "stress free" no pressure salesmanship style. He was very patient and professional as we considered our new car selection, allowing us the time and space we needed to consider our next vehicle. He welcomed our repeated visits and graciously allowed us to test drive the NX on more than one occasion. Abbas Rajani and Carolyna Zarate took us through the last minute details & expertly prepared us to drive our new car home. Everyone we dealt with at Lexus was very professional and a pleasure to work with. And of course, WE LOVE OUR NEW LEXUS!!!

frand

Mar 31, 2015

leasing our IS250 was a terrific experience. Ken Goldberg had the patience of a saint with us. He took a great deal of time showing us all the features of our new car and welcomed back each time we had a question about the technical parts of the car. We couldn't get better treatment anywhere.

ronniemaxx

Mar 30, 2015

If my wife is Happy, then I am Happy! She feels safe and secure in the Lexus 2015 ES30 - peace of mind. The Lexus ES sells itself with its bold styling, exquisite design of interior, leading edge of technology screened by the touch of a mouse along with the everlasting smooth ride.A special thank you to Robert Rossworn for his professional courtesy making us feel like family. And that's exactly how we feel - a part of the Lexus Family. He goes beyond professionalism when it comes to our needs and concerns. Michael Mandolese was extremely helpful in our transition to new technology on the 2015 ES. A funny guy with a unique style of teaching. Another arm welcoming us to the Lexus Family.Robert and Michael a job well done!!!

rpw425

Mar 30, 2015

Our initial experience with Lexus (2012) was excellent from the start. Frank Loviglio was a pleasure to work with. He is a consummate professional with a very friendly and attentive manner. We were so completely pleased with our first Lexus, that there was no doubt that our next car would be the same and that Frank L. would be the man to work with again. In a nutshell, great car, great salesperson, great service.

judyrich

Mar 24, 2015

On Thursday, March 19th my husband and I decided to take a ride to our local Lexus Dealer just to see what kind of deal we could make trading in our '08 Lexus RX 350. We were introduced to Charles Greene who gave us a very informative and concise demonstration of a new RX 350. We were immediately impressed with the car and our sales rep. We decided to weigh both our options, i.e. buying or leasing. After being shown all the figures, we decided to lease. This was our third experience with Lexus and once again they proved to be professional, knowledgeable and extremely courteous. We feel that once we leave the showroom their help does not end there and we know we can continue to count on the entire Lexus of Smithtown family for whatever we will need in the future. Needless to say, we are totally satisfied and will continue our relationship with Lexus in the future. Judy Livreri

singleagain

Mar 22, 2015

I have been buying and leasing cars for 40 years and I have to say that Ken Goldberg gave my wife and myself an experience that you never find in a dealership. He listened to our needs and concerns and made us feel very comfortable. I never purchase a car the first time out, but he gave us a very fair price and took the time to explain everything to us. I would be very happy to say that we have met a new friend. He answered all our questions.

jglatzer

Mar 21, 2015

Thank you Michael Mandolese for being our sales person for at least 5 or so leased vehicles. This time you helped us to select the vehicle while we were in Florida but also enabled us to pick up the car on the only day we had by coming in on your day off. You also accommodated us by helping to streamline the process of delivery.Jeffrey Rosales was also very nice, knowledgeable and helpful in giving us all of the info that was necessary to adjust to the new aspects of the RX 350 as well as those that were not new.Again, thanks Michael & Jeffrey

jmschneider716

Mar 19, 2015

My boss's lease expires today and on Monday evening I called Lexus and said I needed a specific car in a specific color. We were looking for a new lease with certain terms and a certain price and the sales manager and finance manager we dealt with were amazing. In less than 24 hours by boss already had his car.

Glo

Mar 16, 2015

First time going thru this process by myself, and I am a female. I too cannot say enough about Mike Mandolese. Mike is professional, friendly and detail oriented. Anything I did not understand was explained to me precisely. I was scared to death to start looking for a car, because I was hearing horror stories about other peoples experiences (especially women). As soon as I met Mike my fears faded away. He was very up front with me with everything. If I seemed a little unsure of something he addressed it and put me at ease. i.e. I was unsure if I totally liked the color I picked and he would stop everything and say "well lets go for a walk and make sure". So we got our coats on AGAIN and went to make sure I was happy. And I was. Every question I had he handled it with a straight on professional approach. That night out to dinner with friends I told them of my awesome experience with Mike. My friend said to me OMG! you should have told me you were going to Smithtown Lexus....."there's a guy Mike Mandolese you should talk to!" LOL and just like that I knew I was in good hands. Also, my hat is off to Jeffrey Rosales who went thru all the gizmos and gadgets with me. Explaining everything to me in detail and soooo patient. Again very professional and detail oriented. I am beyond happy with Lexus of Smithtown.

Gregg

Mar 14, 2015

I can't say enough positive things about my purchase experience at Lexus of Smithtown. Michael Mandolese is an incredible sales executive and made every step of the process a pleasure. He is an incredible communicator and has gone above and beyond to ensure that I am happy with my car and the dealership. I will enthusiastically recommend Lexus of Smithtown and Michael to friends and family. I also want to recognize Jeffrey Rosales for taking care of me when I took delivery of the car. Thank you.

rwellner

Mar 11, 2015

Experience was professional and courteous. Responses were provided in detail and were very timely .Verbal exchanges were clear Only negative comment, delivery paper work should be accomplished in advance of pick up , to the extent possible.. Certain basic and repetitive information should be exchanged ahead of the delivery

bdrayer

Mar 5, 2015

Our experience with sales manager Rob Rossworn three years ago was so exceptional that my husband and I didnt think of going to anyone else when our lease was recently up. As in the past, Rob was friendly, honest, and very knowledgeable a true professional. Once again we knew we ended up with a good deal and a great car that fits our needs and finances. Rob even called us a day after we picked up the car, to get our feedback on the new Lexus! We look forward to spending another afternoon with Rob three years from now. He is a wonderful person, and truly a pleasure to deal with.Frank Loviglio is an outstanding salesman who helped us with the new car. He spent a lot of time demonstrating the many changes on the dashboard. He had a lot of patience, and was quite thorough. When we mentioned we were concerned that the built in garage door opener might be a problem at our home, he said he would stop by if need be! Tom made it clear that he would be available if we wanted to call him or meet again. What a gentleman!It is a pleasure doing business at Lexus of Smithtown!

Joanne

Mar 3, 2015

This is my second purchase from this dealership. My salesperson was Michael Mandolese who was by far the best of the best, His professionalism and honesty made my decision to buy another Lexus a "no brainer". In addition to Michael Mandolese, I had my very own technical specialist, Abbas Rajani who was articulate and very knowledgeable. Abbas walked me through all the operations of my vehicle. He was extremely detailed and made my experience so very pleasant. Thank you Lexus of Smithtown for hiring, to my opinion, the best of the best! Joanne F

josefayala

Mar 2, 2015

I have to say that for this being my first big purchase, I could not have had a better experience than working with Mr. Mandolese at Lexus of Smithtown. He was professional, and cordial and very much interested in making sure I had a car that could compliment my lifestyle as well as my needs. More importantly, he did everything within his power to make sure I got a fair deal on my purchase. It could easily be surmised that Mr. Mandolese put my needs ahead of his own which is essentially what you look for in the purchase of a car. I even appreciated Abbas stopping by to talk with me, as I had met him years ago when my mother bought her car. Being that this was my first big purchase, his entire team (Denise in Finance, and everyone else I encountered) were extremely helpful, nice and dedicated to making sure I knew the ins and outs of what would be required of me in my first vehicle purchase. I don't think it's possible for me to have been in the care of better people, because they are simply the best! Not only do I have a car I love, but have made excellent acquaintances that I plan to keep in touch with for some time.thank you for everything.-j.ayala

sneppell

Feb 28, 2015

I had a very pleasurable experience dealing with the Lexus of Smithtown staff. I am quite happy with my purchase of the RX350. Looking forward to doing additional business with Lexus of Smithtown.

four4c

Feb 24, 2015

I had leased two Lexus rx 350 from a prior dealership on long Island. After being treated poorly when it was time to lease my third vehicle and walking out of my prior dealer I decided to call one last Lexus dealer, Lexus of Smithtown. I spoke to Charles Greene who was terrific. He listened, was professional, and found me my new RX 350 with ease. I am so happy I did not give up on Lexus and found a great dealership and salesperson for my future leases... I also worked with Dolores Russell and she was professional and a pleasure to deal with.

primozanoni

Feb 19, 2015

Visited the dealer on Feb 20 to get information on leasing the RX350 met with Charles Greene. After identifying the car I was looking for and the finance parameters, Mr Greene prepared a detailed list of the costs which met or exceeded my expectations. No stressful back and forth and no anxiety attacks. Same for Dorothy Russell the business manager. Closed the deal the next day. My compliments on the top shelf professionalism of Mr Greene and staff.

marie27

Feb 12, 2015

I just purchased my new vehicle on Feb.9,2015.I was so impressed with the service I received from Enzo Trapani sales consultant and Rob Rossworn sales manager. They took their time to help me decide on the best vehicle for my needs. They were both so professional,kind,sincere and knowledgeable. Delores R. Financial manager was also very professional and helpful.Everyone in the showroom was very friendly and offered help if needed. My overall experience made me feel very comfortable . I highly recommend Lexus of Smithtown

flynn1230

Feb 8, 2015

I recently had vandalism on my Lexus ES 350. Your service dept., most especially Rob Romano made an upsetting experience much easier for me. From the first phone call to the use of a loaner car and dealing with the insurance adjuster, he made this problem much more bearable. Your service dept did an outstanding job! Thank you

Cddant19

Feb 6, 2015

My husband and I just leased another Lexus in January. This was one of the best experiences we have had dealing with car sales. Robert was unbelievably polite, soft spoken, calm and I truly felt he gave me the best price available. The transition was so smooth. Usually my husband and I hate car shopping. So much wheeling and dealing. Robert made us feel special and important. He listened to our needs and really gave us everything we asked for. I felt like he helped us as much as he would help his own family. Also he always, as well as everyone else at Lexus, returned my calls expeditiously even after I owned the car. Kudos to the whole staff. A big shout out to Dolores Russell and AbbasRajani as well. Dolores was so efficient and so kind and Abbas was extremely knowledgeable and again all were so professional and so sweet. I do feel like family. Thanks ever so much Lexus and thanks Robert Meyer. You are the best! Chris D.

Greg

Feb 5, 2015

Everyone who helped us, from Enzo Tripani in Sales, Robert Romano in Service, to Abbas, Joe and Jeff Rosales in Tech Support, gave us their utmost time and patience and answered all our questions. They are all equally an asset to this dealership based on their salesmanship, no high pressure tactics, friendliness and their commitment to satisfy the customer. In addition, the technology is very advanced and each made every effort to help us understand the navigation system. My husband and I would highly recommend Lexus of Smithtown to any of our friends and neighbors.

yashria

Feb 4, 2015

Hi we just bought our 1st Lexus GX 460 fromEnzo Tripani on 1/14/2015. we had a very good Experience with a Enzo Tripani he worked very hard to meet our requirements. He was extremely helpful and fair. Heis a very interesting, hard working man and I would recommend him for all my friends & my family member who were in search for vehicle

DannyO

Feb 2, 2015

Whenever I am looking for a used car I always check w/ Frank Loviglio first b/c I feel he has always been upfront with me and in the past has tried to help me or my wife out. I told him what I wanted and at the time he did not have anything but I was still looking. Last week he called to see if I saw anything and if I was still in the market (I was) and he had something for me that I had not considered and even knew that was a possibility. This presented some more options so I again told him what I want and we were able to get it done. I think it is great that he keeps in touch with me periodically and b/c of the way he treats my wife and I, I prefer to go him first to give him our business. Dolores and Mike were great and I had many options, they took two of my trades, the prices were fair and I did not feel pressured or rushed although I knew they could not wait for me forever. This is my 4th Lexus and I always get them serviced here and they have always been great - I always am treated well and always get a loaner car. When I picked up my car today, Frank went over everything in the car in detail and it was greatly appreciated. I knew the Customer Service was great which is why I go there but you don't realize how much they stand out until you go to other Dealerships. Thank you very much Frank, Dolores and Mike. It was a great experience as always and wanted to write so that others will know as well.

dp

Jan 30, 2015

I dread buying a new car because I always feel at a disadvantage, The experience at Lexus of Smithtown was the best car purechase I have ever experienced. I originally received an offer to test drive a Lexus which I did. I thoroughly enjoyed the test drive and the salesman, Frank Loviglio was very professional and assured me that I would not be pressured into buying. True to his word, he did not follow-up with annoying calls. When I made my decision to purchase, I contacted Frank becasue I was impressed by his level of profesionalism and the fact that he had kept his word. The purchase experience was less stressful than any other time I have purchased a car. I did not feel like I was being taken advantage of and was able to complete the negotiation in what I felt was a very fair manner. My experience with the fiancial manager, Dolores Russell was also positve. I was steeling myself to resist high sales pressure, but there was none. This also made the experience much more professional and exceeded my expectations. The deilvery experience was also great with Frank going over many functions of the car in great deal detail and also encouraging me to contact him with any questions I might have. All in all, this was the best car purchase experience I have ever had.

jglassberg

Jan 21, 2015

I can't say enough great things about the people at this dealership. My battery died on my car, and I was stuck on a Friday night. I called Lexus immediately to find out what they would recommend I do, and Sheetal went above and beyond to assist me. To wait for AAA would have meant my car may not have been serviced on Saturday, leaving me with two, small children and no transportation all weekend. Sheetal was great! As my husband and I struggled to jump-start my car, Sheetal called me back to see if I was having success. When I told her we were having trouble hooking my husband's car up, she contacted Dan, another terrific employee at the dealership, who drove to my house to help us. Sheetal met me at the dealership (way past her work hours), processed my service very quickly, and set me up in a loaner car. Because of them, I was able to get my car fixed the very next morning. What could have been a very stressful situation was actually a very stress-free experience. They are terrific! Thanks, Sheetal, Dan and August (who is always awesome)!ABOVE AND BEYOND! This is an exceptional service center!

Ezio

Jan 20, 2015

Jeff and Abbas did a great job explaining the features in great detail, of my new Lexus; and in a way that made it easy to understand. They are very knowledgable, professional, and very patient. Based on my personal experience I highly recommend this dealer.

pb

Jan 19, 2015

I recently leased a 2015 RX350. My salesman Joeseph was knowledgable and ready to deal. I didn't have to haggle too much. I did my homework before meeting with Joe, whichj made it easier for both of us. When we met, he asked "what will it take to put you in the car?" He didn't play the game of, "let me throw it out to my manager". He knew his limitations, and we closed the deal! He helped me locate the color and options that I wanted. On the service side, dealing with Abbas is really a pleasure! He knew how to answer my related service and technological questions. He followed up when I left a message for him. He didn't say, " bring the car in and we'll help you". He walked me through the set-ups and issues over the phone. As Albert Einstein said, " if you can't explain it simply, you don't understand it well enough". Paul.

matador

Jan 7, 2015

Once I articulated to Robert Rossworn how I prefer to do business, the experience was a pleasure. At a very busy time of year, he spent a lot of time LISTENING to my needs. He then communicated well to Robert Meyer who was professional and helpful while he completed the transaction. I particularly appreciated the time and patience of Jeff Rosales in helping me adjust to the tech changes in the new car. I am a long time customer of this dealership and this transaction made me feel that my loyalty to the brand and the dealership is valued.

longtimelexusowner

Jan 4, 2015

The dealership always provides courteous and professional attention - both before and after the sale. In particular the quality of service from my salesperson - Frank Loviglio, has always been at the highest level.

Stugatzz

Jan 2, 2015

I am extremely happy with Lexus of Smithtown. I walked in on a whim after having had horrible experiences at a bunch of Infiniti dealers and decided to give the Lexus a try . I was introduced to Marc Kimmel and my experience turned out amazing. He was honest, straightforward and didnt play games. I told him where I needed to be and he got me there with a great deal- I ended up leasing the IS250 FSport and I can say that they now have a customer for many years to come. Marc was the best and I will recommend him without any reservations . In addition , The rest of the staff I dealt with was friendly Including Tim Burns as well as Dolores the Finance manager. Right before I picked up the car I had a minor issue that I had to discuss with Marc and Frank the General Sales mgr. They explained the situation clearly and honestly and even though -based on their explanation- they had no obligation to do anything , Frank went above and beyond with a generous offer to make me feel better about the situation and that was the icing on the cake. Many dealerships promise and don't deliver, many dealerships are just plain horrible- But Lexus of Smithtown is the opposite: A Honest First Class Dealership that backs up what they say. Thank you Marc and Lexus of Smithtown!!!

elguaposinpelo

Dec 31, 2014

My wife and I brought our 2014 ES300h in for its first service on December 30. The service was quick and seems to have been done properly, although we were not particularly satisfied with the attitude of the service rep to whom we were assigned. The purpose of my writing, however, is to highly commend the attitude, knowledge, patience and professionalism of Jeff Rosales, who painstakingly gave us a thorough re-review of all of our vehicle's features. We drove away extremely impressed with his customer relations skills and his "can do" approach to one or two minor problems we had (which were solved, thanks to his intervention). We will gladly return to this dealership for future servicing because of him.

Numbahz

Dec 29, 2014

It's a real nice treat to own a nice car and be able to get amazing quality service at a fair costs, Lexus of Smithtown always treats me very well and goes way above anything I'd expect. My purchases are well justified to the quality of work, hospitality offered and great staff, I only deal with Rob in service I feel comfortable using the service department even when some repairs are out of my realm. Recently I got a flat on Christmas night and the very next morning they took care of me, going throu a very rough Christmas it sure made me really appreciate there help. I always recommend this dealership for all things lexus from sales to service. Thank you!

Stella

Dec 22, 2014

We just purchased our 2nd RX350 from this dealership and our first experience with Charles and Abbas, besides being completely satisfied with this dealership we could not have had a nicer experience with Charles. We would highly recommend this dealership as well as Charles to our friends and family.

J3ff

Dec 21, 2014

I brought my vehicle in for an inspection. The valets greeted very nicely and professionally, Bob Pfaff was my service writer, he was such a gentlemen and assisted me in a fast and friendly manor. The server was extremely fast and they also offered a loaner car to me. Sheetal helped me pay for the service and she was excellent, very happy, nice and willing to help me. I would recommend this dealership to any of my friends and relatives.

CACI

Dec 20, 2014

Rob Romano is the man. Knows his stuff and listens to his clients. This is very important for any auto dealership to survive in todays world of competitiveness.Especially when you are dealing with high end vehicles. Especially on Middle Country Road in Smithtown. Kudos

kathy

Dec 19, 2014

This purchase is my fourth Lexus. We just bought the new model NX 200t and love the streamlined new look. We formerly had three RX350s that we were enormously satisfied with. We wanted to downsize our vehicle as we are "empty nesters" now so the NX fits the bill. Our Sales Representative, Jeff Hulse was terrific and attended to every detail with professionalism and friendliness, without any sales "pressure". Dolores Russell in the finance office was efficient and made our transaction seamless. We love this dealership and will come back again in the future.

Kouros

Dec 18, 2014

We have two Lexus RX trucks and service both of them at Lexus of Smithtown. For the past several years Robert Romano has been our Service Advisor. Robert has always been extremely helpful and accommodating whenever the cars are in for service. He tries hard to address the customer's problems and exceed their expectations. He is a true professional and a pleasure to deal with. We highly recommend Robert as he is a great asset for the Lexus of Smithtown.

lb

Dec 16, 2014

I purchased a new 2015 car at Lexus of Smithtown at the end of June and honestly it was a great experience with all the staff there. Well now that I am having problems with the car, I can say I am appalled of how I have been treated and the unwillingness to do anything for me. 2 Days after I drove off the lot, my car died in Manhattan. I had to have it towed to the nearest dealer. A relay switch was bad and they fixed it. I was told they have never seen that happen to a new car, Lexus is reliable and it was a fluke! I wasn't happy but I accepted it Well last week it happened again! This time a different relay switch with in the same system(the fuel pump) and I was left stranded at a gas station near home. Needless to say I was not happy! This is a 5 1/2 month old car that obviously has an issue. They are not willing to do anything for me. I told them that this car should be taken back, there is a big problem with it. I travel alot and long distances to see my kids, and a very fearful that I am going to get stuck somewhere rural alone! Cars that are new don't just keep dying and keep having faulty relay switches. The one manager I first dealt with told me it isn't a lemon as it has not happened 4 times yet! Another manager, Tim, was completely rude and condescending, he said thats what warranties are for!! I asked him if he would be comfortable having his wife drive this car and he told me his private life was none of my concern!! I got handed back to the first manager who offered to buy it back from me but for what the trade in value would be now which wouldn't even cover my loan! I kept pushing the issue and he said he would speak with higher ups. I got a call today and was told they will not take it back, that it is not considered a problem! But they will pay 1 month of my car loan as a courtesy!! That does not fix the problem. I have also asked to speak with the owner and that didn't happen either, it shows how much they care about the customers whose money they have already gotten! I do not recommend buying a car from there, they have lost me as a customer forever, something they don't really seem to care about!!

AB

Dec 15, 2014

I recently purchased a RC from Lexus of Smithtown.The sales consultant Enzo Trapani was a big help all through the purchase process! He was personable and knowledgeable and I would recommend him highly. He is still assisting me with some technical issues showing that help subsequent to a purchase is very much a part of the policy at Lexus of Smithtown!

Jdseventide

Dec 9, 2014

I went in to The dealership Totally convinced that a good deal was about to be made. With each added contact, the terms originally proposed got worse and worse. I felt like I was. Standing on shifting sands. My wife had bought a car there. Last year and I had great hopes! neither one of us would ever go back,even for service and we own 2 Lexus 3ES 350's. I warn everyone to be very wary, the sand could bury you.

JASA

Dec 6, 2014

My wife and I have two Lexus automobiles and service both of them at Lexus of Smithtown with Service Advisor Robert Romano. Robert has always been extremely helpful as well as knowledgeable whenever the cars are in for service. He understands the customer's needs and expectations and works hard to meet and to exceed them. He is a true professional and a pleasure to deal with. We recommend him highly and without reservation. He is a credit to the Lexus of Smithtown organization.

Contracts

Dec 2, 2014

My wife and I leased a 2015 RX350 and love it. We could have gone to any other Lexus dealers however, what separates one dealer from the rest is the no-pressure/professionalism and customer service that we received from Lexus of Smithtown. Our sales representative Robert Meyer and the after sales orientation from Abbas Rajani was excellent. Both made the experience an enjoyable event. Robert called us several times to make sure we were happy and told us that he would be available at any time to answer questions we have.

dmstalzer

Nov 19, 2014

Just had our 2010 RX350 in for the 30,000 mile service. Friendly people. No hassles. In, out, happy. Left wanting for nothing. What a difference compared to my recent experiences at Audi of Huntington! A knowledgeable Service Manager who took the time to talk to me about reservations I had about upgrading software for a recall pertaining to brake function. As opposed to Audi where I left feeling like a complaining nuisance for having concerns. While my Lexus was being serviced, I went about my normal day in an identical 2015 RX loaner car. At Audi my wife was sent on her way in a Hyundai Accent with nothing more than an "oh well, these things happen" excuse. I also own a BMW as well, and am in the market for another vehicle within a year. Lexus will be at the top of my list. Audi won't even be on the list.

RickCrocetti

Nov 14, 2014

We just purchased our fourth car from this dealership. The consultative approach our sales representative, Frank Loviglio, exhibited is the embodiment of true sales professionalism. The Sales Manager, Mr. Robert Rossworn, was there to ensure that our mutual interests were met making this the classic "Win Win" outcome. Surely when I replace my LS460L next year I will be coming to Lexus of Smithtown first. They have perfected the business acumen that fairness , honesty and equity build long term relationships.

jtmax2010

Nov 13, 2014

We just bought our 1st Lexus from Enzo. I filled out a form online and Enzo contacted me by e-mailed. My husband was familiar with the truck and he knew everything that he wanted in it... Enzo was able to work an amazing deal for us with just a couple of e-mails and some phone calls...He was a pleasure to deal with, and at every step of the way he went above and beyond to help us and to get us a great deal. We would recommend him to anyone who was in the market to get a new Lexus :) This is the 1st vehicle we purchased from him but I am sure it will not be our last with him :)

debbiefalcone

Nov 3, 2014

I just wanted to say what a pleasure it was getting my car at this dealership! I felt that Rob and Denise were so lovely and made me feel so confident about getting my new car! I will definitely only use this Lexus dealership in the future!!

MichaelLinda

Nov 2, 2014

I called Lexus of Smithtown after hours and left a message for the sales department. The following morning, was my lucky day when I received a phone call from Charles Greene. I went to the dealership and met with Charles. He spent 3 hours with myself and my parents. I feel as if I made a friend for life. I then had the opportunity to meet Denise Plourde. Denise was as much of a pleasure working with as Charles was. Overall I am so grateful to have been in the right place at the right time to meet these two amazing people. Their kindness will always be remembered. I will be a loyal Lexus of Smithtown customer because of my experience from shopping for a Lexus ES350 to the final purchase because of Charles and Denise.

kmjkirk

Oct 27, 2014

I just bought my second Lexus from Frank Loviglio at Lexus of Smithtown. LOS delivered my beautiful 2015 RX 450h just the way I wanted it. Outstanding! This dealership is filled with friendly and helpful staff. Mr. Loviglio is a true professional in every sense of the word. He treats his customers with respect and couldn't be more helpful. Frank is detail oriented, honest, and fair. Those are the qualities you need from a salesperson but don't always get. You get those qualities with Frank, and that is why I will buy my next Lexus from him.

kimballp

Oct 25, 2014

We took a look at the dealership website and picked out what appeared like the most trustworthy and honest looking salesman: Frank Loviglio. We were not disappointed! He was a pleasure with whom to work. Delores Russell kept our transaction moving forward in a timely manner despite the complications of licensing our car in the midwest. Once we left the dealership and hit the first toll road in NYC, we realized that we had forgotten to take our EZ Pass out of our trade-in. Frank quickly retrieved it and unhesitatingly shipped it to us out of state. Our experience was positive and we would not hesitate recommending Frank, Delores, and Smithtown Lexus to help you purchase or lease your next car.

Pearl36

Oct 21, 2014

This is our first experience with Lexus of Smithtown. We heard good things and travelled past closer dealerships. Our experience with Mike Mandolese could not have been better.On the whole, I don't like car salesmen but Mike did not fit the mold I had experienced before. He was honest, caring and anxious to make us pleased with the car we chose. He made the process easy and not at all stressful. We are a little low tech but he took the time and patience to show us how to use the new technology on the car. Mike even called us to find out if we were happy with our ride home and assured us that if we needed anything we should cal himl. Now, that is a good person who happens to be a car salesman!

Jamjr125

Oct 18, 2014

We returned to Lexus of Smithtown on Sept 30, 2014 to buy another Lexus ES350. Mike Mandolese is a great caring person to work with. We bought our previous Lexus from him in 2002 and made sure we returned to him when it was time for another car. He goes out of his way to make sure you are happy with your purchase and even called us to check on how we were doing on our trip to Florida. We won't buy another Lexus from anyone else. He hooked us up with Abbas Rajani for technical support. Abbas spent an hour with my husband and I making sure we knew every feature with the Navigation and Bluetooth systems. We were very confident when we left that we could operate the system correctly after our appointment.

Danco

Oct 10, 2014

I have been shopping for a safe, reliable and fair deal on a used car for a first time car owner. I've been through all the gimmicks. You know, this Internet price is only good after $1,995 down and Santa and the Easter Bunny must accompany you. Not at this professional dealer. Don't hesitate, visit this dealer and negotiate a deal. I'll update this post after I pick up my new to me used vehicle.

rigaziam

Oct 7, 2014

When I walked into Lexus of Smithtown this past Friday, I knew I was in a buying mood. It was just a matter of getting the right deal and building the right relationship. I worked with Abbas who I had dealt with months earlier when I was in my looking phase. After test driving the new 2015 IS 250 AWD F SPORT, I knew this was it. After speaking a little more to Abbas, he brought me to Bob Rossworns office who has actually helped my grandmother with all her Lexus cars. Both Abbas and Bob made buying a car a very easy and comfortable process. From me walking in being welcomed into Lexus, to Dolores in Finance making leasing with Lexus nice and easy and finally Abbas delivering my car and going over all the amazing features. When it comes down to tech, Abbas was amazing at explaining each and every spec of the car. The experience couldn't have gone any better. It was Excellent across the board. I would recommend Lexus of Smithtown and especially Abbas and Bob when it comes down to buying a car. Thanks again guys for all your help. I love my car and am excited to continue doing business down the road. Bob Rossworn- Thank you for taking care of my fast needed service issue this morning. You made me feel that you really cared about my experience, and that goes really far.

ralphjgloria

Sep 26, 2014

Worked with Mr. Abbas Rajani. Abbas spent one hour with my wife and I going over every feature of our truck's Navigation and Sound system. Abbas was very helpful and very knowledgable about our vehicle. He offered many tips on how we could enjoy the systems noted. This is our first Lexus automobile and it is because of people like Abbas it wil not be our last.Abbas is truly a professional and cares about his customers.

ghaslach

Sep 26, 2014

Received a recall notice for my vehicle concerning possible headlight fogging condition. Proceeded to Smithtown Lexus and was met by Ms. Lee West service coordinator. Lee knew exactly what to look for and though the lights were clear she pointed out water stains inside the light housing. I explained this fogging condition came and went with inclement weather. Lee got the service manager Mr. Dan Munsinger and he immediately authorized both headlight units replaced.Lee walked me through ordering the necessary parts and set up a convenient repair date.ALL OF THE ABOVE TOOK 15 MINUTES I can not adequately express my satisfaction with Lee and Dan LETS KEEP IN MIND MY LEXUS IS 4 YEARS OLD . No hassle and NO COST TO ME. Roughly in a week the new headlights were replaced. Lee made sure all was taken care of and also got my car washed for Free.Next day Lee gave me a quick call to make sure all was well.It's great to see Lexus stands by it's product and has a fantastic dealership networkSend me another recall notice could use another car wash !!!!Best RegardsKarin / Greg Stalter

SeanC.NY

Sep 20, 2014

I highly recommend Lexus of Smithtown. From start to finish everyone was professional, friendly and conscious of what I was looking for. I couldn't imagine a better experience. Many thanks to Mike Mandolese, Dolores Russell and Abbas Rajani for all their help.

islandcove

Sep 18, 2014

I recently set up a meeting with Mr. Abbas Rajani regarding the many functions of the navigation system that is integrated in the car's features.....He was extremely helpful and easy to understand and follow regarding all the options and points this car has to offer....I highly recommend him if you have any questions regarding the features of the new Lexus automobiles.....

DianeB12

Sep 15, 2014

I worked with mike on trading in my old GX for a new one. He was friendly, knowledgeable and got me a price I was happy with. I would definitely recommend this dealer and go back when it's time for a new one!

gary

Sep 11, 2014

Mike was terrific from start to finish. This is my third Lexus from Smithtown and I will go nowhere else. Denise and Abbas made the transition seemless.Thank you again.

Vista Bay

Sep 8, 2014

In the last three years I have purchased two new cars at Lexus of Smithtown. Although I visited several different Lexus dealers, I ended up making the purchases at Lexus of Smithtown. I not only got the best deal there, but the buying experience was easy and pleasant. Our sales person, Charles Greene was very informative. He answered all of our questions and was there for us throughout the process, from our walking into the dealership to his handing us the keys to our new SUV, explaining and demonstrating all of its features. The sales Manager, Frank Galante approved a very fair price on both our purchase and trade in, and as did Charles Greene, treated us as valued customers. The Finance Mgr.Denise Plourde was a pleasure to deal with. She made the financing, insurance and DMV issues happen without so much as a glitch. She knows her job inside out! In closing I must say that as a result of the treatment my wife and I received from the 3 aforementioned individuals our next new car purchase will be at Lexus of Smithtown. KEEP UP THE GOOD WORK!

azaza01

Sep 7, 2014

My husband and I had a great experience with this dealership. We have been a Lexus owner for 15 years from a previous dealership and were dissatisfied with their service and professionalism. A friend had recommended Lexus of Smithtown to us and we couldn't be happier. The whole experience was wonderful. Hassle free and we felt very comfortable working with Charles. We love the vehicle we purchased and can't wait to buy another from them soon! Would highly recommend this dealership to our family and friends!

pjhpark

Sep 3, 2014

I bought a used car through Oren C. who made the experience easy and straightforward. Given that I'm about two hours away, it was important to me that I had deal before I got there. Oren and his people made the process easy. He picked me up at the train stop. I signed the papers when I got there, waited about 30 mins for the car to be prepped, and was out in a few hours. Thanks for the great experience!

Lioness8260

Aug 30, 2014

I have been leasing cars through a private leasing company since 1989 and after moving to Suffolk County From Queens, I decided to go straight to the dealer myself for my next lease. I also had to trade in a car that was not at its maturity date, so there was some unfinished business to attend to. Enzo Tripani was the sales associate who assisted me in getting the best price for my new leased vehicle (2015 RX350) and to say he was really great in every aspect of my new lease is an understatement. Bob Rossworn, the sales manager stepped in when we needed to "navigate" through some "uncharted territory" and Denise Plourde in Finance helped me out tremendously when I found myself in some "rough terrain". I also want to thank the staff for accommodating my senior parents with all the goodies you had on hand - the coffee maker kept my pop busy for quite some time(!) and my pup Dino was welcome by all. Thank you again for making this a great experience!

littleone2003

Aug 29, 2014

I purchased a vehicle from this dealership and there was a tiny hiccup with it, but once again they came through with flying colors. I love this dealership. I know that when I purchase something from them the only thing I have to worry about is enjoying my new automobile. They treat you like family. Thank you so much Lexus of Smithtown you are AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A296

Aug 18, 2014

Our family had been looking for a new vehicle since our lease was maturing. We needed a family vehicle and had been to many different dealerships and had considered many different makes and models. Our experience at Lexus of Smithtown was what sold us on our new family vehicle. Mr. Michael Mandolese, who was our sales consultant, is a consummate professional; he is extremely well versed as he knows his products inside and out, and he was very pleasant to work with. He worked hard to help us get a great deal. He made our trade in an easy process, and we were very happy as we drove off the lot with our new vehicle. Of note, there are three more professionals whom we would like to thank and mention. Mr. Frank Galante (gen manager) was very thorough with us, and also assisted us in getting the best deal possible; Mr. Enzo Tripani whom we had also spoken with was also very helpful in locating a vehicle, and Ms. Denise Plourde in finance was fair, forthright, and professional. Thank you to you all for making this such a pleasant experience. I would certainly highly recommend each of these fine professionals at Lexus of Smithtown.

kodicken

Aug 17, 2014

I am from Boston, MA and was visiting Long Island. My RX450h had a blown tire from the debris on Long Island Expressway and I was stuck on a Saturday afternoon hundreds of miles from home. I changed to my spare tire and immediately called Lexus of Smithtown service department. Leigh West was my advisor who was extraordinarily helpful and within an hour she got my tire warranty worked out, installed a brand new matching Michelin, and got me on the road again. The car was as good as new. Lexus of Smithtown is highly recommended dealership and has a superb service department that is customer oriented!!!

LexusFan1

Aug 16, 2014

This is about an experience that began in early June and ended in the last couple of days in that month. The dealer had just listed a top-of-the-line LS hybrid for sale. While the car was overpriced from the get-go (in my view, based on my research), after a few pleasant email exchanges with John Valveri, in which he assured me that this car was (1) certified pre-owned and (2) in excellent shape, inside and out, I decided to drive 200 miles to NY on a Friday morning to take a look. At the time, the vehicle had been for sale only about two weeks.Upon arrival, I greeted John. We were making some small talk (as is usually the case), and mid-conversation, he abruptly interrupted and took me to the car. Ok, a bit awkward, I thought, but this is what I came here for, anyway. As I inspected the interior of the car, I noticed fine scratches on the wood trim that I had explicitly asked about previously, only to be told the car was in excellent shape. I then asked if we could take it for a test drive. Johns response, delivered in a very incredulous and condescending tone, was are you interested in the car?. (No, John, I just came down here to pass the time.)This is how it all began, and I should have known what would follow.On to the drive In addition to condescension, everything in Johns tone and behavior reeked of used car salesman stereotypes and tactics. His demeanor kept communicating that dealing with me was a huge inconvenience. This was inexplicable to me; I drove all the way down there, was polite, and to boot, I showed up in a late-model Lexus LS (not that this should matter, but Ive seen this movie before).When we got back, while I admitted to liking the vehicle, I expressed concern with some of the flaws that he had failed to tell me about. None of the issues were deal breakers (i.e., the car was in ok shape), but it would take some TLC to bring this car up to excellent standards. While I looked through the car, John just went back inside without saying a word. A few minutes later, I walked inside and overheard him telling someone (presumably the used car sales manager) in a raised voice about my thoughts on the car, and he was doing so in a somewhat-dismissive tone, almost complaining about me. For what its worth, I had never seen such an open display of unprofessionalism when buying a car, never mind one in this price range.Against my better judgment, I stuck around.John made a decent verbal offer on my trade (subject to a clean Carfax, in his words), and we kept on talking. In spite of the lackluster experience thus far, I made an initial offer on their vehicle. We did not get far, especially when John began to tell me how in this day of the internet, there are only hundreds to play with, not thousands like back in the day. There was more nonsense communicated, but I wont get into it. Basically, other than Johns verbal offer for my trade, everything else he said could be summarized into two (paraphrased) statements: this is a used car and you should pay us what we want and live with any issues and selling to people from your state is a pain.I thanked him and left.The following Monday, I received a call from Frank Galante, the General Sales Manager (GSM). I was impressed with the fact that he followed-up, and he sounded genuinely interested in rectifying the situation. He listened carefully to what I told him, including specific observations on the condition of the car (i.e., things they should have addressed before I came down) and Johns general demeanor and tone. I reiterated that I was willing to buy the vehicle for the right price and that I had some flexibility. He said that given my flexibility, he would try to work something out with the used car sales manager and would be in touch. Despite his saying all the right things on the phone, a week later, I still had not heard from him, and an email I sent went unreplied to. Against my better judgment (yet again), I reached out several times throughout the month of June, and we communicated via email and had a couple of phone calls. By the end of the month, the GSM had come down $8k from the posted asking price (despite verbally slipping on the phone to a figure that was $11k lower, only to later deny it). Meanwhile, in a separate email to John in which I asked about availability (and ONLY about availability), John came back with a one-line email saying the car is available for $ xx k", the same ridiculous price as on day one.The end of June was here, and I finally agreed that I could live with a number close to the GSMs number for the price of the car (i.e., 8k below asking). At that point, he said my trade was worth a number that had been lowered (from Johns initial offer in early June) by the same amount of $8k. In other words, after exchanging messages for several weeks, there was no real movement in the net amount of money I would need to pay. The GSMs tone was arrogant and condescending throughout most of these exchanges, as if selling me this car would be a favor to me, and when I called them out on their little game, rather than rectifying things, the BS continued to flow. Also, as I have noticed to be typical of some of these individuals, he could not help himself and had to make a comment about my budget, as if somehow my offers to him were driven by budgetary constraints rather than vehicle and market conditions. Needless to say, I walked away, but not before documenting this history in a detailed email to the GSM, sales consultant AND the owner and general manager of the dealership. Neither the general manager nor the owner ever bothered to say a word.After our negotiations ended, the asking price was immediately dropped by $4,000.I have been a Lexus owner for well over a decade and have never been treated so unprofessionally by any dealership, never mind a Lexus store. I don't know if it was my slight accent, name or something else. These guys unfortunately lived up to all the stereotypes and took them to a whole new level. And I wont get into other things, such as telling me that the car was CPO even though it is not, as evidenced by the service records as of mid-May and by the Lexus CPO website.Fast forward 1.5 months Their car has now been sitting for 105 days, now for sale for $6k less than where it started. I now own the same model car with 1/3rd the mileage and in much better shape. I went over 2,000 miles away (instead of 200) to get it and could not be happier with the vehicle or the buying experience. Oh, and as a nice bonus, the vehicle I bought is actually certified pre-owned.If these people assumed I was not a serious buyer, or better yet, that I could not afford their car, they were sorely mistaken. Good luck unloading your vehicle

Kippolito

Aug 4, 2014

This is my first time purchasing a Lexus ES 350. I have owned Cadillac CTS... I thought this wouldBe the only car i would always purchase. I walked into the Smithtown Lexus Dealership on a SundayAfternoon at 3:30 pm. Bill was so professional , courteous and knowledgable with Lexus and the product and what would be the best car for my needs. He was so informative , friendly andJust exceptionally knowledgable. I was hooked on the Lexus product. Bill has calledMe back several times to make sure I was completely happy and satisfied. So far I'm delightedAnd I highly recommend Bill DeKoning! He is truly an asset to Lexus and look forward toDoing business with Bill again....

mscindy

Aug 1, 2014

I have owned 2 BMW's in the past and was very happy with the service I received from them and was a bit bias when I got my lexus and decided to bring it to Smithtown for servicing. I was pleasantly surprised that I got great service from them as well. Mr. Romano was exceptionally pleasant and made my visit worth coming back. I think he understood my concerns even though I did not voice anything to him. He is very kind and told me exactly what was going on and how much everything would cost. No games. I will be back for more than just the regular service times as I trust them so far. Everyone was very pleasant. I am new to the Lexus world but as long as I own one, it will come from this dealership. I don't know all the guys that worked on my car but just to be safe, I am going to say the service dept as a whole because I don't want to miss anyone. I would be very surprised if Lexus put up with anyone who was not up to par anyone so thank you to whomever worked on my car.Thank you Robert Romano. I appreciated all that you did for me. Cindy Wright

321798

Jul 11, 2014

I just leased my third RX 350 from Lexus of Smithtown. Bob Rossworn negotiated the terms, Delores Russell provided the financial details and Joseph Giaquinto described the technology upgrades since my last lease. Each of them was professional and attentive, displaying patience and understanding. I'm sure that when it comes time to service the vehicle, I will be equally satisfied with the service department, based on my years of experience. I can recommend this dealership and these employees to anyone who wants to buy or lease a Lexus without hesitation.

islandcove

Jul 9, 2014

I have been to several Lexus dealerships asking many questions and test driving several vehicles....I found Michael Mandolese to be the most informative, friendly, meticulous rep I spoke with. He also followed up several times with me rather than me following up with him as I had to do with other reps from other dealers....he deserved the sale.....Jim Z............PS, since I just purchased the vehicle , I cannot rate the quality of work since they have not service the vehicle yet....

stevenjeffrey

Jul 5, 2014

Robert Rossworn,Michael Mandolese, Denise Plourde, and Ashley provide the most impressive, expeditious hassle free experience since I bought my first car in 1970! I did not have to bargain, there was no pressure and the follow up service delivery of the automobile was impeccable. I knew my prices prior to the visit and never owned a Lexus but they beat all the prices. They could not do enough for me to explain the costs and features as well as the service. There was no pressure for aftermarket items and the time spent explaining features was extraordinary.I know this sounds unreal after hearing and experiencing many bad auto sales stories but this dealership and the aforementioned team were terrific!Steve H

kings20

Jul 4, 2014

Received a great deal on a 2015 RX 350. Charles Greene was terrific every step of the way and helped us throughout the entire process.

lynn.takesninia

Jul 2, 2014

Just leased my first Lexus and I love the car! Mike was my salesperson and he was so friendly and helpful. I would certainly recommend this dealership, salesperson and car! Thank you Mike.

DaniMansi

Jul 1, 2014

Abbas and Enzo were a big help! Very friendly and got the job done easily and quickly :) It was a pleasure working with both of them

iraf

Jun 26, 2014

The Sales team of Frank Loviglio and Tim Burns were both highly professional and very accommodating to my needs. Their knowledge of the Lexus vehicle really made my choice to lease the correct one. The features and benefits of the vehicle were all explained by Frank who is highly educated on the workings of the car. Frank stated that his assistance is always available should I have ant questions or concerns. The leasing experience was a pleasure using Lexus of Smithtown.

adfra631

Jun 19, 2014

My name is Adam Frank and I recently leased a RX350 from Lexus of Smithtown. My experience with everyone that helped me was "truly outstanding" and particularily our salesman, Frank Loviglio. I would definitely recommend this dealership to everyone. I have driven the car for the past 4 days and can only say that is an extraordinary car at every level. It may turn out that it becomes the "best" car that I have ever driven. Thanks, Adam J. Frank

lkonopelko

Jun 18, 2014

Well what can I say, this being my second purchase at Lexus of Smithtown with the consummate sales professional, Frank Loviglio, handling the selling end and, the friendly and helpful Delores Russell handling the finance, registration, etc.Hands down, after buying and leasing new and certified cars from dealers on Long Island for almost 40 years, Lexus of Smithtown is the BEST!! While the entire dealership does an excellent job, Lexus is very lucky to have Frank and Delores!!!! Thank you so much for my wonderful certified Lexus ES350 and an easy and comfortable buying experience. I'll be back!!!

mertab

Jun 12, 2014

Purchasing a car is usually a daunting experience, but the employees of Lexus of Smithtown made it a very enjoyable experience. Kenneth Goldberg was the first person we spoke to, and he was an excellent salesman. The price he quoted was the final price, with no unexpected charges. When the car's arrival took a little longer than expected, Frank Galante made sure that we had a car to use. At delivery, Jerry Powder was very knowledgeable as he went through every option on the car before we drove the car out of the lot. Thank you to Denise for walking us through the financial aspects without any issues. We will be back for our next car thanks to a very efficient and accommodating dealership.

AJHaughey

Jun 10, 2014

First met Mike M on the phone. Nice guy. Then met him at the dealership, great guy. Him and Denise were smart, well rounded individuals that didn't portray a hint of pressure or inconsistency. They were professional and kind, not your average car dealers here.I would highly recommend Lexus of Smithtown and I would also recommend you ask for Michael Mandolese.At the end of the deal, we were all happy and this friendly individual Abass walks you through the ins and the outs of how to use the vehicles functions which was spectacular. Abass was also very easy to talk too, not unlike Denise and Michael.This all comes from a person who hates being approach by salesmen in stores and anywhere. If I need help I would ask and there was none of that awkwardness here.

horvath10

Jun 7, 2014

Exceptional service, most pleasant experience dealing with the entire staff. Their friendly and yet professional mannerisms was a delight to work with. My recommendation dealing with Lexus of Smithtown is exceptional!!

ElleW218

Jun 6, 2014

This was my first time shopping for a new car, and Robert made it a very pleasant experience for me. He was knowledgeable and straightforward. He offered a reasonable price from the start, and he did not try to pressure me. I felt comfortable talking with him and confident that he was not trying to rip me off. Overall, the process was relatively painless. We agreed on a number and filled out paperwork, and I was able to pick my car up a few days later. Robert sat down to show me some of the car's tech features, then I was off on my first joy ride. I am a very satisfied new Lexus customer, and I would recommend Lexus of Smithtown to anyone of my friends/family. I had went to other Lexus dealerships in the area, but none were as open and welcoming as this one.

adepalma1

Jun 5, 2014

Mike Mandolese leased me a lexus rx350 in less than 1 hour. Having done research ahead of time I knew the terms he offered were very competitive. He also managed to entertain my kids at the same time.

dllexus

Jun 4, 2014

I am leasing a Lexus for the first time. I truly believe it was a very wise decision to look intodriving a Lexus. The employees at this dealership in general were very amiable and helpful.Frank Loviglio was my personal sales person and he was extremely thorough, friendly and helpful.He was able to address all my concerns and questions. I appreciated that he honored my price bracket as well.I found Frank to be reliable and trustworthy, which builds my trust in dealing with Lexus.Frank is an A+ salesperson. Very professional! Truly Outstanding!!I love the CT 220h! It provides a very comfortable and quiet ride.I am very impressed with the standard accessories that came with the car. i.e.: moonroof and nuluxe seats, as well as,the free one year safety connect. Excellent!!I have only heard great reviews about Lexus as a car and especially Lexus of Smithtown.I can already see that I look forward to many more years of driving a Lexus.Thank youDonna L. Nesteruk - your new family member : )

frankiedeli

Jun 4, 2014

Lexus of Smithtown is one of the best dealerships in Suffolk County to deal with; I've purchased three vehicles and have never had a bad experience. All are attentive, knowledgeable and responsive to my needs. My salesman, Joe Gianquinto, is like a paisano...his "How YOU doin?" is always a greeting I look forward to. My service advisor, Rob Romano, knows me, my vehicle, and always points me in the right direction. The entire service dept is top notch; EZ scheduling, prompt, on time service, done right, the FIRST time! With my business travel, drop-off and loaner vehicle is a necessity, and it's NEVER an issue or problem. I always appreciate the follow up call the next day to ask if I was satisfied with service; my answer: yes, as always! Keep up the good work!

CousinBrucey

May 23, 2014

Working with Charles was an extreme pleasure. From the moment we first walked in till when we drove off with our new car the process was a great experience . They gave us a great price and reviewed all the finance and car options with no pressure. He and the staff were very professional and patient and were great when explaining all the new technology in the car. Charles is the goto person when you need a new Lexus.

lolodabosslady

May 23, 2014

Everyone was super nice accommodating helpful, gave me a loaner that was beautiful had my vehicle ready same day and welcomed with a smile. Everyone I met was professional informative and I would absolutely buy from lexus of smithtown and or service there again. All in all I give an A + all across the board.

PaulBermanski

May 21, 2014

I went to purchase a new car and met Dolores Russell and Frank Loviglio these two professionals were incredibly accommodating an incredibly knowledgeable. Not only did they know about the cars but what would be best for me and what I really wanted !I went looking for a red IS 350 f sport which only came in white or black. They were willing to try to accommodate my interest in a red car nonetheless I test drove it and then drove the GS 350 F sport and then realized that this magnificent vehicle would do just fine in white! the entire experience was enjoyable and I highly recommend it to anyone who is looking to find exactly what they really want!! They both made my experience truly outstanding!!

sdemaio

May 12, 2014

I recently leased a Lexus IS350 F Sport and could not say enough about the car but more importantly the service I received every time I called or walked into the dealership. Bob Rossworn was a great Sales Manager and Frank Loviglio was truly a great salesmen. Also they have a tech expert Abbas Rajani who was extremely knowledgeable and great to talk with. My experience as truly outstanding and would recommend this dealership to anyone looking for a new car and great customer service.

Susan Rofrano

May 12, 2014

Upon arrival there was a clearly marked designated parking area. I was then greeted promptly and brought to the person who would be assisting me to obtain a new key for my Lexus RX350. I was asked if I would like to have a glass of water, tea, etc...and then was brought to a very clean waiting room with a huge flat screen TV as well as an array of interesting magazines neatly displayed. My wait time was suppose to be 30 minutes. After 10 minutes, the manager appeared to say the key had been successfully programmed. The entire staff was friendly, courteous and very professional. This was a very positive experience.

Janbrdr

May 12, 2014

Robert Meyer was my salesman, and worked with me and helped me have a positive experience in buying this car. He did not play games,and was honest and extremely knowledgeable. This made me feel confident in that I made the correct decision in buying this car. I would definitely recommend him to anyone who is interested in buying a Lexus.After I bought the car Abbas Rajani, helped me learn the technology of the car. He is professional, and proficient in his knowledge of the car and its technology. I really think he is a wonderful asset to the dealership. He has the ability to make someone feel at ease, and is patient in his explanations about the car and its features.At first I dreaded going into a dealership to look for a car, since previously it was not a positive experience. After I worked with both of these gentlemen, I now have cause to change my mind. I would definitely recommend these two gentlemen and the dealership.All in all I had an extremely positive experience in purchasing this car. Janet Bernstein

barrywien

May 10, 2014

I live in Nj and Hamptons I went to a Lexus dealerships 2 in NJ and 1 in the Hamptons. Truthfully Smithtown was out of my way. As soon as i met Enzo I bonded immediately. He is friendly ,knowlegdeable, professional and an asset to Lexus.We bought another Lexus a few weeks prior to this 1 in the Hamptons an entirely different experience .I will reccomend Enzo to my friends and family

lexusrox

May 8, 2014

In 2011, I purchased my pre-owned, pre-certified IS 250 from Lexus of Smithtown and couldn't be happier with the service department. Rob Romano always greets me with a warm, friendly smile. Every time I bring my car in for an oil change, he makes it a priority for the mechanics to thoroughly inspect my car, ensuring that all safety measures are met. He communicates with me in an honest fashion and is straight-forward. Through the years, I have grown to trust Rob and wouldn't bring my car anywhere else!

Betty47

May 6, 2014

We originally tried to replace our 2010 RX-350 with a newer model at another Lexus Dealer, where we initially expected to buy, but werestrongly encouraged to lease, with a "rate" that was wrong, and therefore miscalculated cost. When this error was discovered, we werethen strongly encourage to buy, but the original sales manager with whom we negotiated was unavailable, and the finance manager whotook over again gave us wrong or confused numbers. This process went on for three full days, with no resolution, so we decided to goto another dealer (Lexus of Smithtown), where the offer was straightforward, salesman and salesmanager understood that we had notbeen treated professionally at the other dealer, and they with all other staff involved, went out of their way to turn an initial bad experience into one that we are very happy and satisfied with. The 2015 RX350 we purchased, is the 6th Lexus we have bought. We are loyal to the brand and through this experience, we will certainly stay loyal to the Lexus of Smithtown dealership.

herbs1

May 6, 2014

Frank did a great job in helping us select the 2014 Lexus ES 350 which we leased. He has returned calls promptly after we picked up the car and has answered all of our questions.

shivadebysingh

May 4, 2014

This review is a couple of months late but a couple months ago I brought in my New IS350 Fsport after I hit a pothole that threw off my alignment. I called the dealership and brought the car in the next day and Mitch was extremely helpful. The two times i have dealt with Mitch, he has been very accomodating and very professional. He is a great example of what Lexus service is and should be. Without hesitation he made sure my car was well taken care of and had it aligned and even gave it a complementary wash. I was really pleasently surprised and how well this service went as many dealerships make you wait for a long time or give you a hard time if you come in the same day, Mitch had my car taken care of right away. Lexus of Smithtown overall is a superb dealership from sales to service. Well worth the one hour trip from home to buy and now bring my new car for service here. Looking forward to another pleasent experience this upcoming week when I bring the car in for my 6 month service.

stephanieinzerillo33

May 2, 2014

All of my experiences with Robert Rossworn over the span of four (4) RX350's have been simply wonderful. He is a true professional in every sense of the word.

matrong756

Apr 25, 2014

Leasing for the second time with Lexus was a very positive experience for me. Jerry Powder was my sales and leasing consultant. He made the whole process easy and was very considerate of my needs. He presented me with thoughtful options and was very informative and helpful. I at no time felt pressured or rushed. One the day I picked up my vehicle, He spent a lot of time explaining the various features in my RX 350 and making sure I knew how to use them. He called the next day to make sure I had no additional questions at that time. I would definitely recommend Jerry for anyone else making a purchase.

LGardos

Apr 23, 2014

Abbas was a tremendous assistance to us clarifying all the technical difficulties we were having with the car.He was very patient with assisting us in the nuances of the GPS and media systems in the car. He installed the Lexus appand showed us how it was used. He was very clear in his presentation of these systems.

connortaylor

Apr 21, 2014

Frank was extremely knowledgeable and helpful. He was able to get the car I needed in time for a very important trip. I'm extremely happy with my experience.Truly outstanding!

josnato

Apr 16, 2014

Lexus of Smithtown is a phenomenal dealership. Whenever I need any service I email Robert Romano. He always replies right away and is very helpful with any questions or concerns I may have. The staff are always very polite. It's always a pleasure to go in to get service!

kristenhack1

Apr 15, 2014

I have been nothing but a Lexus owner since 2005 and have dealt ONLY with Smithtown Lexus not only for my purchases, but for my services as well.I have family that is in the car business(service,tires,parts etc) and find myself returning to give Lexus of Smithtown my business due to their high quality of professionalism and courtesy while doing so. Dan Munsinger, parts dept manager, has never let me down and if the wait was too long due to high volume of services or understaffed on any given day, I was warded a loaner until said car was complete.I have treated my 2005 GX 470 and my 2010 IS350 c like my children, and in return they have given me nothing but smooth sailing since. I attribute that to the professionalism and accuracy as well as attention to detail that is provided by this staff. I would HIGHLY recommend using this service dept for any and all needs as they are respectful, prompt and priced right!!!!!!

sueroo

Apr 12, 2014

I have to say, that from my first inquiry to being handed the keys to my RX350, Lexus of Smithtown made my purchase a very enjoyable experience. Thank you to Tim, the manager, Matt my salesman and Denise in finance. Your knowledge and experience shines through. I appreciated the welcome in person from Tim, Matt's knowledge of the product and very capably answering my questions and helping with the awesome technology the vehicle is capable of, between smartphone and navigation. Denise in finance is a delight, and worked to make my transaction a reality. I appreciated meeting the service gals and service manager- nice touch. Thank you all again!

Markjog1

Apr 6, 2014

Using the new technology on the ES 350 is not easy. After purchasing our car, we went back to the dealership and Abbas Rajani walked us through the operation of each aspect of the system. He was extremely knowledgeable, friendly, well-spoken and patient with his presentation of the system. After he finished, he told my wife and I to call at any time if we had any ore questions.

andrewadrian

Apr 4, 2014

Jerry Powder became our sales consultant through an internet inquiry resulting in my wife and I visiting the dealership. Jerry professionally and courteously introduced himself and the dealership and shortly thereafter signed us up for the purchase of an RX350 SUV--which we preferred as a first impression from seeing it in the showroom. Jerry, from beginning to pick-up, attentively and with great knowledge and enthusiasm made us comfortable with the purchase. He spent considerable time on the day of pick-up teaching us the many facets of operating the vehicle and introduced us to the "tech" who invited a visit by us to help with any subsequent difficulties we may encounter.Our first Lexus purchase was enjoyable and the dealership is fortunate to have Jerry represent Lexus.Andrew Makrides

syverud

Apr 1, 2014

This is the first time we bought a Lexus and the experience was excellent. Mr. Maron was experienced, knowledgeable and helped us make a good decision. We were happy with our purchase and would recommend the dealership to others. Joan and Roger Berkley

twotvsforsale

Apr 1, 2014

I've had my Lexus IS250 serviced at this dealership for quite sometime now. Me always being a fan of dealership service has learned a valuable lesson from Lexus of Smithtown - their Service Advisors work on commission and will fail inspections trying to force you to THOUSANDS in UNNECESSARY repairs. Be extra careful if you are a woman or not mechanically inclined - they WILL take advantage of you. The resolution process with this dealership has been non-existent, their customer service is combative and most importantly not entirely truthful. I have filed VS35 fraud form with the state and complained to Lexus Corporate in hopes they will do business more honestly in the future. That said, the day after they failed my inspection - I went to another registered repair shop, showed them Lexus' paperwork on why it failed as required by NYS law - and they were quite shocked on how a dealership could blatantly tell you need something that you don't, but wasn't the first time they heard of it. They conducted a full and thorough inspection, found nothing wrong and passed it without requiring the repairs Lexus had said the car NEEDED. One word, BEWARE.

wendymazz

Apr 1, 2014

I found that Charles Greene and Abbas Rajani were extremely helpful and informative.They were a pleasure to deal with. I would highly recommend them and the dealership!

Bearm

Mar 30, 2014

Couldn't ask for a better experience. Michael totally made us feel at home, no hard sell, very accommodating especially with my indecisiveness :). Usually walking into a car dealership is like walking into a shark tank, not so here, received a whole new level of service.Thanks for helping with my beautiful car.

bonnielynn

Mar 30, 2014

What a positive experience!!! This is my first Lexus after owning three Cadillacs previously. After purchasing the SRX four years ago, I could not take my eyes off the Lexus RX 350. So in I walked. Ashley gave me a test ride while I waited for Jerry. Jerry sat with me for hours answering more questions than you can imagine. He explained EVERYTHING. He walked me to the car lot (it was so cold), but he took his time to show me every car that fit what I wanted, the interiors as well. Jerry itemized everything for me, ran off all the available packages and the prices, the trade-in value for my car, etc. The price was right. Two hours later I returned with my husband to purchase the car. Again Jerry spent a lot of time with both of us. Late Friday afternoon we picked up my new Lexus. Again Jerry met with us and explained as well as helped us with entering our phones in Bluetooth, setting numerous radio stations, setting destinations in our GPS as well as how we can do everything three different ways. What is a miracle is that so far (one week later) I have no questions. I was extremely pleased with the whole purchase experience as well as thrilled with my new Lexus. Thanks!!!!

EricFishon

Mar 30, 2014

Just finished the delivery and pick up of my 4th Lexus vehicle from Lexus of Smithtown and the experience continues to be superb. I would never look to go anywhere else for a Lexus vehicle. Each time I go into this showroom or for service on a vehicle it always feels like I am visiting with friends. No hard sell, no upsell, no pressure, just assistance. From the smile when you walk in from the receptionist, to Kenny asking about my new home and family, to Denise in the business office making sure everything purchased is what I want and is good for my needs as well as continuing to thank me for my years of service and never hard selling me on a thing, to Ashley in delivery making sure every question I had was answered, to Dan the service manager making sure to come say hello and thank me once again for getting another lexus and looks forward to seeing me for my service whenever needed. What a pleasure it is. Even post sale to have a team member take my address for work and home to deliver my all weather mats when they arrived is another wow experience. No better place to get a Lexus than Lexus of Smithtown.

hpandal

Mar 30, 2014

This is the 4th time that we haved leased an RX 350 from Lexus of Smithtown and we couldn't be happier. They always treat us as valued customers and provide superior customer service. Our salesman, Jerry Powder, was very considerate of all of our needs and made sure our new lease gave us exactly what we need. I would recommend him and the dealership highly. Thank you very much for a great experience.Helene Pandal

Ablazo44

Mar 29, 2014

I have been using this dealership for 26 years and have always enjoyed great service. I'm very happy with my purchase and will definitely be back in the future!

jdfire

Mar 29, 2014

The Lexus of Smithtown team worked very hard to meet my needs.I appreciate the extra time that was involved with this purchase.Thank you, especially to Jerry Powders

rz2273

Mar 29, 2014

Bill was very confrontational and unprofessional. My wife went to trade in a car and purchase a pre-owned Lexus that he had on the premises. He offered $8,500 for our trade in and berated her when she said KBB suggested $10,000 minimum. I just ran the trade information on Black Book through the Lexus of Smithtown site and got a range of $11,455-$15,240. Unfortunately, I did not send my wife with this report to support her opinion but it would not have mattered. Bill was not interested in any negotiation and unreasonable. Unfortunately, one of his easiest customers left, who had every intention of buying a car on the spot. Unable to get past his attitude she and her friend left. Be careful of Bill in the used department although with the way he conducts business, he probably won't be around very long and back to selling encyclopedias door to door.If at all possible, bid online and conduct any Auto business through the Internet, these type of guys are really ruining the sales game.

MarieJen

Mar 28, 2014

Our experience at Smithtown Lexus has been truly exceptional and is the reason we have leased four and purchased two cars here. This dealership far exceeds any that I've visited, from the moment you are greeted at the reception desk, through the very attentive service department and most obviously within Smithtown Lexus' personable and knowledgeable sales department headed by sales manager, Bob Rossworn. Bob's professionalism, engaging personality and attention to detail are a great example to an equally exceptional sales team. Bob had a genuine interest in discussing our vehicle needs and helping us find our perfect car. The sales department is friendly, and not overbearing, and has a refreshing sense of camaraderie. Our salesman, Matt Trubia was knowledgeable and thorough in his presentation of our vehicle before and after the sale, and was a pleasure to work with. Dolores Russell was thorough and friendly in leading us through the finance paperwork and options.We will be back to Smithtown Lexus in a couple of years for our next car!! Marie B.

MCooper321

Mar 28, 2014

We met Matt Trubia via an internet referral. From the start he exceeded all preconceived expectations of how I expected to make this purchase. Matt was patient and straight forward. Exactly what I was looking for. We agreed to a purchase of a 2014 RX350 F Sport. We took delivery a week later and have enjoyed the total experience of buying for a change. Upon delivery, Matt took all the time we needed and answered all of our questions on the features of the SUV. His knowledge about this vehicle amazed us. While we did not know Matt before this purchase, we will definitely be back for the next Lexus with him.

dcnplabella

Mar 26, 2014

My sales dealer Mr. Frank Loviglio was extremely helpful both in educating me on the vehicle and in the purchase transaction process. I found his experience and expertise beneficial in our final decision as to which vehicle we wished to purchase. My family and I are very satisfied and have found Mr. Loviglio to be truly outstanding and professional in all aspects of our Lexus experience, and I'm confident that in the future we will be driving the Lexus brand and will have the pleasure of dealing with Mr. Loviglio again for our future vehicles.

Terrich

Mar 25, 2014

We have leased the Lexus GX for the past 10 years and have been very happy with the three we have leased and the service we have received. This fourth lease is with the RX. The assistance we have received from Robert Meyer and Ashley Manfredi was excellent. Both are very knowledgeable, personable, and very professional. Thank you both for making this experience less stressful, and very pleasurable.

Mmusa3

Mar 21, 2014

Amazing help and information. It was a pleasure to buy this car. Frank and bob were informative and so knowledgeable, we will definitely recommend this dealership to others.

SergeLuryi

Mar 21, 2014

This is my third Lexus leased from Mr Mandolese. He is a great salesman. Also my experience with service at your dealership is very positive. In fact the much better service is what made me switch to Lexus from Mercedes that I had earlier (three Lexuses back).

Harolds

Mar 21, 2014

I picked up my new RX 350 at the Smithtown Lexus dealer today.I have purchased and leased my cars in my time.I had two months left on my other car so I intended to just look. I already own a older Lexus for my wife that has been totally a dream to work and no major service need. I looked at the RX 350 and was very impressed and there was a very nice guy that I started to talk with him as he was a technical support person. I was then introduced to Joseph Giaquinto a top salesperson that had the strong knowledge and warm attitude that I look for in a sales person. After speaking with Joe I was introduce to the sales manager of the sales floor. Robert Rossworn. I say he was a true non pushing sale manage (others types would have given me the first step out that door) He came across with the feeling in wanting to lease a RX 350 and said I will see what I can do in helping you be "satisfied. " He was not out to put pressure on making the sale". I will just say Robert and Joe worked in pleasing me the "customer". I can go on but my goal is to let others know the service I received at this dealer. I want to support there handling of me purchasing a $50,000.00 car. I think if it was a $25,000 car these guys would handle the customer the say way.Stop in and meet Joseph and Robert. I picked mine up today and the delivery was so well done with showing me most features and advising me to stop by or call with any questions. It felt great to drive it as I went over street pot holes and as they said hard to feel them and going over the tracks on Lake Ave did not really feel them like I did with my past SUV.I will stop and leave you that I was a happy customer. As past National Sales manager for major computer company I also tried to always treat people like you want to be and these Guys and the dealership fit in.Try it your will like it. -smileHarold

alexabraldes

Mar 19, 2014

The dealership provides excellent service and guides you quickly and easily through the whole sales process. Mike Mandolese is outstanding and knows his customers and anticipates their needs. He is one of the best salespersons I have worked with in any capacity and one of the major reasons I return to this dealership when I am ready to purchase a vehicle. Great customer service and treats each client as if they were his only one. Couldn't be happier with the experience because of him.

russizzo

Mar 17, 2014

I have purchased many new cars in my adult life. Audi, Lexus, Chevy and everything in-between. I have met all types of car salesman: pushy, obnoxious, rude and some have been polite and knowledgeable. But of the many car purchase experiences I've had, by far, the most standout has been my experience with Lexus of Smithtown and Frank Loviglio, in particular. I just purchased a BMW for my wife and was looking for either a second BMW for myself or an Audi. I stopped in to the Smithtown Audi dealer and was immediately put off by a rude, gruff salesman who made it clear that I was unwelcome, by his words, actions and gestures. I left immediately and figured on going to a competitor Audi dealer to look for an S5. I stopped in to Lexus of Smithtown on my wife's suggestion (sure that I was not too interested in a Lexus, but willing to check out the new models.) I was greeted by Salesman Frank Loviglio. I immediately made it clear that I was just browsing and would not be purchasing a Lexus at all. Over the next (3!) hours, Frank made every effort to explain everything I never knew I wanted to know about the new IS 350 F-sport. Unflappable, he insisted that I take one out for a test drive and that I might think differently about the handling, looks and performance of the new IS-350. He painstakingly explained everything about the car, the differences between the base and the sport, let me drive both to compare them and at no time was pushy or trying too hard to close a deal.After learning all about the new IS 350 and experiencing the power and performance for myself, I was convinced. Frank's boss (Frank Galante) came out and negotiated a fair price with no nonsense or gimmicks of any kind. They made the whole experience of selecting and driving a vehicle the way it should be. Simple, fun and exhilarating.The next morning, Dolores in finance had everything approved and ready with an interest rate I was certain I did not deserve and I picked up the vehicle today. Frank carefully went over every detail of the (very in-depth) amenities and functions of the new car and made sure I understood everything perfectly.In short, the whole buying experience was the best one could ever expect or hope for and I would whole-heartedly recommend Lexus of Smithtown and Frank Loviglio to any prospective Lexus customer. Even if you don't think you want a Lexus, go see Frank, I feel certain you will think otherwise after you've had a chance to meet this charming and professional representative.Thank YouRuss

Roundswamp2

Mar 16, 2014

Finally made the time to meet with the Lexus Technical Specialist, Abbas, and I am so glad that I did. Abbas was very thorough and patient. He showed me all the wonderful features that my Lexus offers, features that I did not know about. He spent over an hour answering questions. He assured me that he wanted to make sure that I knew how to use each feature. The car is amazing.

JMCMill

Mar 16, 2014

I have had all my service done at Lexus of Smithtown and have never had a reason to write a note. When I came in on a later date, having a key holder repaired, I remembered that I have an extended warranty on the car, and I had extensive service done a while ago.I told the employees and they were very helpful and checked my records. They found that I was due a refund on what I paid. It was promptly corrected and I received the refund. I am indeed grateful to them.

mlsperri

Mar 14, 2014

We just purchased a Lexus RX 350 and I am so happy with both the car and the sales experience. Frank Loviglio is our salesman and he is a true professional- warm, accommodating, very knowledgable - a truly outstanding salesperson and experience. Frank knew so much about the car and the process of buying- he made it very easy for us to decide and walked us through everything. He offered ongoing assistance with any help we need regarding technology/phone set up or anything else. When its time to buy again- Frank is the guy we want to work with!I would recommend Frank to anyone interested in buying a Lexus!

DeniseHervey

Mar 11, 2014

Our experience at Lexus was terrific. Frank Loviglio is a wonderful salesman. He is personable, knowledgable, and accommodating. He went above and beyond to help us find the car that we would be happy with and also be able to afford comfortably. He went over everything thoroughly when we went to pick up our new car. In just the few days that we knew frank, he made us feel warm and welcome. I would not hesitate to call Frank with any questions or concerns that I may have. I can't say enough about Frank and the service we received at Lexus. Frank is a truly outstanding salesman.

cuteone1

Mar 10, 2014

I recently leased a new Lexus and the experience was totally outstanding. Frank Loviglio, the salesman, was extremely friendly, patient and professional in every sense of the word. I own another Lexus which I also purchased at Smithtown Lexus and I have always been completely satisfied with the service department as well. I would highly recommend this dealership to anyone in the market for quality service and a great car!

bhoehn52

Mar 8, 2014

Twenty years of buying cars from Denise Plourde and the Lexus staff has been an outstanding experience. It is a pleasure to go to this dealership. The service and attention is excellent, regardless of the age of the car. After Hurricane Sandy and the loss of all 6 of our cars (including 2 Lexus), Denise worked tirelessly to find the us the right car (2013 GS 350) as quickly as possible. The team not only checked up with us on our satisfaction with the new car, they also called just to see how we were progressing with the recovery of our home.We will always go to Smithtown Lexus for any car purchase and continue to recommend them to family & friends.Many thanks to Denise, Abbas, Leigh, Charles and all the other Lexus staff whose names we don't know for the highest level of service and support.

Lryan423500

Mar 7, 2014

The entire experience at Lexus of smithtown was like no other. I have purchased several cars and quite honestly I hate the process and was not looking forward to the typical salesmanship push and once the sale is done they forget you exist. Not with this dealership. It all started with a great experience as soon as I walked in the door to the smile of the friendly receptionist. Our salesman, Mike Mandolese, was having a busy day and was with another client. He immediately came and introduced himself and made sure we didn't have to wait around until he was finished. He answered our questions and set us up with a test drive. The test drive was great. Both my husband and I took turns driving while we asked tons of questions. Mike spent a lot if time with us going over options and giving us honest answers not trying to sell us things we didn't need. The offer price of the car was fair and I didn't feel like I was taken to the cleaners. Mike gave us space to talk and we actually wound up purchasing the car that day. While we knew we wanted to buy a car, we we looking at Acuras and Infinities and we're leaning toward the Infinity. We were really impressed with the Lexus, it's features and most of all the dealership. Mike said after the sale the relationship with the Lexus dealership continues and he sincerely means it. This was important to us because we have dealt with dealerships in the past where there service department treats you like a number. The financial service manager, Denise Plourde, was so friendly and made the paperwork process painless. She was very informative in giving me the different financing options and helping me to make a decision. The day we picked up the car I was pleasantly surprised at the amount of time the Tech client care manager, Abbas Rajani, spent with us. He was so knowledgable and spent over an hour with us taking us though ever feature that had a knob or button in the car. I was so impressed. Both Abbas and Mike made it clear that is I had any questions about the car I could call anytime. Well when I got the car home I noticed some small glue marks on the cars. I called and Mike and he told me to bring the car whenever I want to and he would have it take care of. We brought it in the next day and it was fixed immediately. Overall it was a great experience and changed my opinion of the car buying experience. I highly recommend buying a Lexus and if you do go to Lexus of Smithtown and ask for Mike Mandolese!

mag1968

Mar 3, 2014

This dealership did so much for me that I don't know where to start. I was going to buy a 2012 Toyota Prius C from another dealership and theywanted me to pay 17% interest ratebecause my credit wasn't that good and through some bogus bank that I never heard of before. Well a couple of days before I was going to pick up the car I saw an ad for the same car with less than half the miles at Lexus of Smithtown. I went to check it out and thats when I meet Oren Corridon. He was super friendly and very nice and he actually told me the car was going for less than advertised price!!! He didn't have to tell me that but he was honest. The priice of the Prius C was actually 1300 dollars less than the other dealership!!! I was so pleased that I went ahead and started the paperwork. That's when I met Dolores Russell and she was just a total sweetheart. She was very kind and made the experience even more better. This is my first car ever buying from a dealership or any car that was newer than 20 years old, lol. So I was very nervous and these 2 people made me feel relaxed and comfortable. The next day I got a call and Dolores told me I was approved for 6.39% and through Toyota financing. I was shocked and couldn't believe it. I was so happy that I called the other dealership and told them I cancel buying that car from them and went with the car at Lexus of Smithtown. I am very pleased and I love the car. I tell you that I have never been so happy in my life and I am very grateful for how Oren and Dolores treated me. I am recomending everyone to go visit them and you will see for yourself. OH, it was my birthday as well and they gave me some nice gifts as well. I mean the way they treated me was just above and beyond what I ever expected. Thanks once again to Oren and Dolores for making me a very happy car owner :)

Sema23

Mar 2, 2014

Mike Mandolese and his team were such a pleasure. Very patient and thorough. Excellent quality of service. I'll be seeing them in another 27 mths!!

GAIL1129

Feb 28, 2014

We bought our second Lexus from Smithtown Lexus. Our salesman was Frank Loviglio. He was outstanding. We picked up our new car today (Feb. 28, 2014). Not only did he do an excellent job helping us to buy our car, but he patiently and calmly explained everything in detail. He went over things again if I asked. He was extremely professional and understanding that it was taking time to understand all the new features in our car, He not only guided us through the process of buying the car, but also worked with in setting up our car.Additionally, I would like to add that everyone at Lexus has been wonderfully helpful.I also have to say something about the service department. A major reason we bought our second Lexus at Smithtown was because of the service department. We have brought is our other car for service (both minor and major-including oil changes) and we have to say that the service department is outstanding. We have purchased other cars over the years and have had many experiences with service department-none as good as this one.I just have to say once more that it was a pleasure to work with Frank he answered all our questions, was patient and above all a true professional

bwanamaker

Feb 27, 2014

This is the fourth Lexus that I have leased from this dealership and I have found them to be extremely helpful and responsive.From going through the leasing information and costs with Bob, to the followup with Denise, through the explanation of all the features in the car with Mike, the process was smooth and efficient, but not rushed. All my questions were answered even through the following few days when I was still needing some help with a few things. Also, over the years of leasing with Lexus of Smithtown, I have found the service department to be not only helpful ,but very well organized, getting my car in and done in a more than reasonable amount of tine.Barbara W.Huntington

Tgambi9

Feb 23, 2014

Matt was very helpful and honest with all of the information provided. I would recommend anyone going to lexus to speak with him. He also provided all of the information when I picked up the car which was extremely helpful.

das9156

Feb 22, 2014

My experience with Lexus of Smithtown has been a positive one. My salesman, Oren, was very professional, courteous and went out of his way to be sure I was a satisfied customer. I would not hesitate to recommend Lexus of Smithtown to my friends and family. I am sure my experience with the service department will be a positive one also. Looking forward to years of enjoyment with my pre-owned Lexus. Thankyou Lexus of Smithtown.

jmeyer54

Feb 21, 2014

Frank was extremely helpful in getting us the Lexus pre-owned vehicle we were looking for, explaining the pre-owned program and staying within our budget. He definitely helped our experience be an enjoyable and efficient one.

ccsb4urrob

Feb 14, 2014

I was very pleased with extra time energy Jerry Powder put into helping me buy my new 2014 GX460. He really made the different along with Tim Burns & Denise Plourde between buying from this dealer and another. Even after making the deal I was happy with Denise found a newer Lease program that would save an additional $1700.00 !! I would definitively use them for future purchases. I will be recommending them to Friends & Family. Thanks Again John

fltattnd

Feb 10, 2014

Great experience and our salesperson Ken was so helpful and very professional. So happy and satisfied with our purchase. We just love our car! We will be back again. A big thank you to everyone over at Smithtown Lexus.

allisonkeating

Feb 7, 2014

I went into Lexus to lease a new vehicle. At the time, I was unsure of what vehicle I was going to lease. Rob was a very friendly and knowledgeable about the car I was looking into. He also expressed what great services that Lexus passes on to their customers.Rob (and the other employees at the dealership) were very accommodating regarding every issue the arose during the deliver process.I would refer others of my friends and family to this dealership.I hope the accommodating services continue throughout the lease. If they do they have me as a customer into the future.Thanks

KimMarieInsall

Feb 7, 2014

I went to dealer to explore Lexus as my Audi a4 quattro lease was coming due. I met Charles Greene who was simply Amazing....(not a pushy sales person) he was patient, thorough, professional, and really took the time that I needed to make my decision. Then Charles introduced me to Abbas Rajani, he is the Technology guy who is also patient, through, professional, and really took time to explain the Incredible Technology that these cars come with today! Thank you so much!!! My New Car Family, LEXUS!!

RoRay

Feb 1, 2014

I did not understand the full capacity of the computer system and navigation in my car. Your tech. took the time to go over this in detail and with such patience. It was obvious after some time spent with him that this is how he treats everyone. It is now a pleasure for me to handle the system. Thank you, just had to make you aware of what a valuable employee he is. Sincerely, Mrs. Desiderio

tmaculaitis

Jan 30, 2014

I was looking for a Lexus RX 350 for a few months. I wanted a certain color with specific options. I live in Connecticut and got in touch with several of the dealers. None of them had the car I wanted so I decided to broaden my search. I did some research on the internet and right away Lexus of Smithtown came up. They had several RX 350s. I called and spoke to Oren Corridon. Oren was very professional. He had the car I wanted and invited me to take it for a ride. I was very impressed when I arrived at the dealership. It was huge. There was such a large selection of Lexus vehicles. He had the vehicle I was interested in parked in the front ready for a test drive. The car was absolutely immaculate. It still had the new car smell to it. Needless to say I purchased the car. Not only was it exactly what I wanted, but they gave me the best price! I had looked at the same car that was 1 year older and had more miles at a dealer in Connecticut and they wanted $2000 more. Lexus of Smithtown also gave me the top price for my trade. I would HIGHLY recommend this dealer. The whole process was great. I also have to mention Denise in the accounting department - She knows her stuff!! I found everyone to be very friendly and personable. I walked out feeling like a got a great deal and I absolutely love my car!!Tracey, North Branford, CT

mfur

Jan 30, 2014

I have been servicing my vehicle at Lexus of Smithtown over the last 4 years and 50,000 miles. The staff is friendly, the lounge area is clean and quiet, and the complimentary service vehicles are up to date models and kept clean. My service rep Robert Romano does an excellent job getting me in and out in a timely fashion. Whenever I have a problem with the car he and his team go the extra mile to find the root cause and make sure the problem is fixed. I would highly recommend using this dealer to service your Lexus vehicle.

brasenr

Jan 29, 2014

We brought our Lexus in for it's 10,000 service. Everyone at this dealership is very pleasant and friendly. Our car was serviced in a timely and professional manner.We also had an appointment to meet with Abbas Rajani to go over some technical questions we had concerning our car. Our appointment was for 12:30 but our car was finished being serviced earlier than expected and Abbas was with another client. Joseph Giaquinto offered to begin our technical session until Abbas was free. Both Joseph and Abbas were extremely helpful and we learned so much!!Thanks again for your help!!!

edsun03

Jan 29, 2014

The service department at Lexus of Smithtown is excellent. Appointments are convenient and easy to make. Loaner cars are always clean and well-maintained. My service representative Robert Romano is outstanding. He is down-to-earth and straight forward. He listens carefully to the issues and is an excellent liason with the mechanics. Servicing is timely. The lounge is comfortable. There is bottled water, tea, coffee, and snacks for the guests to enjoy. The quiet room is a nice touch.Overall, I am very pleased with the service I have received at Lexus of Smithtown and will continue to use and recommend them.

littleone2003

Jan 29, 2014

My experience at this dealership was amazing. I would not buy from anywhere else ever. The people there are so friendly and caring. When you first walk in everyone greets you with a smile. This is the second time I have purchased a vehicle there. The reason I came back to this dealership is I love how you are treated. Everyone makes you feel so comfortable here. They are so attentive to all your needs. When I had to have my last vehicle serviced they make sure that you are well taken care of. I have never had a bad experience and I think that is such an IMPORTANT issue. I had the pleasure to work with Mike Cavallo on both my past and present purchase. He listens with a caring ear about all you wants and needs. I also had the pleasure to work with Oren Corridon on this purchase. He made the process so comfortable and easy. Then there is Denise Plourde, she is such a wonderful women. She made me feel so at ease during the financing part of my purchase. My father has been buying vehicles from this Lexus dealership since they opened. I know that he will be buying another truck from them soon. I truly understand why he never went anywhere else all these years. Its like your family when you buy from them. You don't just purchase something and then you are left to fend for yourself when there is a problem or in need of service. They take you under their wing and make all your needs satisfied in a very comforting way. So I would have to rate LEXUS OF SMITHTOWN the BEST dealership I have ever done business with. Thank you from the bottom of my heart, Denise, Mike and Oren for the ABSOLUTE wonderful experience.

bonnie7

Jan 28, 2014

Andy was great. He was very informative the whole time. I just went in for an oil change and inspection and what was found was a bad timing belt, battery and water pump. He was very good in explaining the safety reasons for making the changes and the mechanics of how the engine worked. I didn't like the price tag but understood what I was paying for. Thank you Andy.

Buzzy49

Jan 28, 2014

This is our 3rd purchase from Lexus of Smithtown. Our salesperson, Walter Maron could not have been more helpful. He answered all of our questions and concerns.

maclacey

Jan 28, 2014

Having purchased a Lexus RX from this dealership 8 years ago, and receiving consistent excellent service on that vehicle the entire time, we did not hesitate to return to Lexus of Smithtown when we decided to trade the car in for a new RX. Our salesperson, Jerry Powder, was exceptionally knowledgeable about the product and explained patiently and in great detail every aspect of the car. His professionalism and patience were outstanding, and at no time did he pressure us to make a hasty decision. Once we selected our new RX and the lease was finalized, he spent at least an hour familiarizing us with the car before we drove it home. The very next day, he phoned to inquire about our satisfaction with the new car, and again explained that he was available for follow-up any time should we have any inquiries or problems. We were particularly impressed with his ability to put us at ease and allow us the opportunity to make an informed decision with absolutely no pressure from him. We would therefore without reservation recommend Jerry Powder to anyone considering purchasing or leasing any new Lexus model.

richiee33

Jan 25, 2014

Salesman Frank Lovigllo was truly outstanding. Very Helpful and attentive, answered all questions and gave good demonstrations pertaining to the vehicle I was interested in. I eventually bought the vehicle and i am very happy with it. This is my second Lexus that I bought at this Dealership and always had a very pleasnat experience.

DanCPA

Jan 12, 2014

I just took delivery of my third Lexus ES350. It has been my experience and luck that car salesman keep on moving from dealership to dealership and I always wind up working with some one else. Michael Anton who sold me my 2010 Lexus ES350 was so good that he was promoted to the position of manager of the pre-owned Lexus, next to the new car dealership. This time it was my good fortune to meet and work with Charles Green. Charles is a seasoned Pro, he was familiar with all the features of my new 2014 Lexus ES350. Charles was also very accommodating (I was late to two of our appointments). Charles offered me a deal on the 2014 ES350, whereby I traded in my 2010 model, which had six months left on the lease. The dealership paid off my lease and I was driving a new ES350 for almost the same monthly rate as the older model. My out of pocket costs were only Tile and plates/ You cannot beat this.I was in a real rush when I picked up my new vehicle and although Charles wanted to show me exactly how to use all the car features, I had no time and had to leave. Charles arranged for me to meet later that week with Abbas (a Lexus Technical Specialist) who explained to me how each and every feature of my new car worked. Abbas was patient and an excellent teacher; we spend more than an hour together and he offered to spend more time, if I so wished.Thanks you both, Charles and Abbas.Dan Rosenberg

bomboone

Jan 11, 2014

Absolutely first rate-Frank Loviglio was truly outstanding. We are Lexus owners for over 23 years and this was our best experience.I will only deal with Lexus of Smithtown from here on.Dennis Sargent

dannyhrgl

Jan 10, 2014

Here we are vehicle number 2 from these guys. I leased a GS 350 fsport back in December and now I am happy to say I have leased another car from them. I leased a CT 200h for my father. The experience was again an excellent one. I literally feel like these guys are family. Fantastic people all around. Frank is the best sales guy around in this business. I am recommending them for the second time. I go a deal of a lifetime yet again!Tim Burns, Dolores Russell and Frank Loviglio will make the buying/leasing process one of the best you have every experienced.Do not go to any other Lexus dealer. Skip the rest and go to the best! Ask for Frank.

ipodrod

Jan 2, 2014

I leased my new white 2000 RX30 from Mike Mandolese 14 years ago. I finished with the lease, then I happily bought it outright. Fast Forward 14 years and 75,000 wonderful miles, and it's time for something newer with a navigation and brighter headlights. No hesitation! Back to the Smithtown Lexus and find some of the same friendly faces. Mike Mandolese sets me up with a well equipment '14 RX. Denise Plourde takes care of the details and the paperwork. The new gold RX comes in within a few weeks, and Abbas Rajani devotes at least an hour explaining all the bells and whistles and personalizes the settings. And, there are quite a lot of them to set up and explain. He even arrived at my house to troubleshoot a problem with the opener. That took at least another hour, and he did it at my convenience (New Years Day).The RX 350 is a well engineered and user friendly version of transportation perfection, and the team that made my per chase happen was also a competent, friendly and thoughtful version of sales perfection. Couldn't possibly be happier.Thanks, Lexus of Smithtown for a great product, delivered flawlessly, be a sincere and professional team.Sincerely,Rod Solner

Minisethi

Dec 29, 2013

Ken was very helpful and knowledgeable. Sold both me and my husband a car in a matter if weeks time. Denise is very efficient in processing everything and gave us deliveries for both vehicles before holidays.

ellierosenfeld

Dec 17, 2013

From the moment I walked in to Lexus of Smithtown, the service was better than any dealership I had visited. Charles Greene was very friendly, patient, and accommodating. And honest. I would definitely recommend Lexus of Smithtown to a friend.

Johnsimonv

Dec 16, 2013

Called to inquire on a lease for a GS350 AWD and spoke to Tim. Since I called from a "718" area code (knowing I had to travel far) Tim gave me his "best price" of $431/month which I thought was very exceptional compared to others. We scheduled an appointment for a Sunday. I traveled for about an hour to their dealership, met with a different sales manager as Tim wasn't in and Bob sat down with me to look at the deal. When Bob calculated everything he came up with a monthly price of $481 (higher per month in comparison to the # Tim gave me) Bob had stated to me that the number he is giving is as low as it can be!When I told Bob what number Tim gave me, he was surprised and furious (although he didn't show it) and said that he will make sure to speak to Tim and Tim will give me a call on Monday. He never called so I called him. As soon as I asked Tim how he got to a number $50 less than Bob, he began denying that he ever gave me such number.Assuming Tim never gave me that $481 number over the phone, in that case I would never travel 50 miles to a dealership that is giving me $481 when I had gotten $449 from a local Lexus dealer which is 7 miles away!Please note I have been leasing for over 15 years and am very familiar with how leases are structured and calculated.Beware of this dealership as they seem to lure people living far away to come into their dealership by giving them numbers that they can't physically do.Calculate the lease on your own and be prepared when you go to lease a vehicle. Get the invoice $ of the vehicle, residual and money factor. Use a auto lease calculator to put these values plus any other applicable values such as sales tax and incentives (be sure to ask whether there are any incentives for the vehicle you are looking to get into). The calculator will spit out a monthly price that you should be paying!At this dealership they comfort you with showing you their number on the screen. That is all great, but their calculator is off! And works in their advantage!

awolin2351

Dec 14, 2013

Ken is very knowledgeable and a pleasure to deal with. We are returning customers, and would highly recommend Ken to all our friends and relatives. This is the third Lexus Ken has sold to us.

cvercell

Dec 8, 2013

Everyone was top notch , friendly and went out of their way to make sure I was all taken care of. Frank was very genuine and conveyed a feeling of trust, Joseph was witty and made you feel at ease and Abbas is quite the technical guru - what a treasure. Thanks for making this a great car experience.

rlruehle

Dec 6, 2013

This is the fourth vehicle I have leased from Lexus of Smithtown and each time the experience gets better. Bob Rossworn worked with me to arrive at a very fair price. In fact, I leased the 2014 version of the RX 350 and paid less than I did for my 2011. This was the third car I worked with him on. He is exceptional in his knowledge of the product, he professional demeanor and friendly personality. I had an unusual situation which Denice resolved immediately. I was rear-end the day before i was to return my car. I spoke to Denice that day and she took care of the whole thing. I brought the damaged car to her as scheduled. Her team contacted my insurance company and I was done. I drove out with my new car on tim.Walter did an excellent job of delivering the car to me. He explained all of the new features, set up all of my equipment and apps and walked me through all of the questions I had.Overall my experience with Lexus of Smithtown was outstanding!! I would give them tens if I could.

sagewoman

Dec 6, 2013

Went to Smithtown and another Long Island Lexus dealership when considering leasing my 5th RX 350. Of course I wanted to get the best deal and found Smithtown to be far and away the best dealership. Our salesperson Jerry Powder was informative, but not pushy, which I really appreciated. He gave me far and away the best deal and I was able to pick up my new Lexus the very next day. Denise in financing is an absolute delight. When its time for my 6th Lexus, I know Ill be coming back to Smithtown!

tLexusRX

Dec 4, 2013

This is my 3rd Lexus that I bought from this Dealership and my experience has been great as always. The reasons that I have come back are many, but the main ones are the service that I receive is always exceptional and Michael is probably the most courteous and knowledgeable car salesman that I have ever done business with. If it was't for Michael Mandolese I might not have returned to this dealership.

avwsmn

Dec 2, 2013

Fantastic dealership with incredibly knowledgeable, helpful, and friendly staff. I am more than happy with my new car, and look forward to future visits to Lexus of Smithtown.

kpiazzola

Dec 1, 2013

This was our 3rd time leasing with Lexus of Smithtown, and of course they did not disappoint!! While car shopping can be stressful and tedious Joe and Bob made the experience enjoyable. We felt we received a fair and honest deal and could not be happier with our decision to stay with lexus of Smithtown. No pressure, friendly staff - the absolute best. Thank you to Joe and Bob, see you soon!

Robin106

Dec 1, 2013

Kenneth Goldberg was very knowledgable, straight forward and professional. He was very patient teaching me the navigation system and the overall car. His information was invaluable.Thank you mr glover for your great serviceRobin Herman

shivadebysingh

Nov 30, 2013

Purchased an IS350 Fsport from the dealership last week. I can truly say this dealership represents what the lexus experience is all about. Bob, Jerry and Denise were all very friendly and respsonsive to all of my questions and they truly cared about me feeling confident about the purchase. I was skeptical coming all the way from queens, but the trip was totally worth it. They blew all the other dealerships I went to out of the water with their professional attitudes and way of treating customers. I would highly reccomend anyone to visit and do business with this lexus dealership because they made the purchase a very pleasurable one. Their honesty floored me. I will definetly be purchasing more cars from here in the future.

Sasilver

Nov 20, 2013

Everybody I had dealt with at Lexus of Smithtown was so incredibly nice. They really treat you like family. They are extremely knowledgeable about the vehicles they sell, its not just buying a car from them, its an experience. I honestly cannot say enough nice things about all of them. It was hands down the most pleasurable experience I have ever had purchasing a car. I would and have recommended this dealership!

bobaji

Nov 20, 2013

My experience purchasing an ES300h from Lexus of Smithtown was excellent. Both Bob and Matt were friendly, professional, patient and thorough, explaining the many options and details involved in the purchase. I feel that I got a good deal on the new car and the trade in, I will certainly recommend Lexus of Smithtown to my business associates and friends.

Bubs7281

Nov 11, 2013

Abbas spent over one hour teaching the technology in my new ES350. He is very knowledgeable, bright , very patient and helped me a great deal. You are very lucky to have such a wonderful employee!Sincerely,Judith B. Dash

JudysES350

Nov 10, 2013

This is my fourth purchase at Lexus of Smithtown from the same person. I do hope that Mike is still there when I need the next one. No problems with any aspect of the dealership, Service, Sales. Great place to buy a car

nysaint

Nov 9, 2013

Although I only just purchased my vehicle, the folks I dealt with at Lexus were friendly, professional and so far seem to be very accommodating. I expect the folks here to be equally focused into the future.

tambini

Nov 8, 2013

As a returning customer, the ratings I have given this Lexus dealership is self-explanatory. I have returned to this dealership because our first experience with this location was a pleasant one when we purchased our first RX. We have now returned for our second RX. The employees and service personnel are always very professional and a pleasure to deal with. Our most recent visit involved Neil Fogel (Sales Consultant), Robert H. Rossworn (Sales Manager), and Denise Plourde (Financial Service Manager). In our opinion, this is an amazing dealership for an amazing product!

merajchaudary

Nov 8, 2013

Abbas and Michael were a delight to work with. The biggest issue that we had was when came to pick up the car, the Lexus hadn't been cleaned. There were glue markings all over the car, and whoever had originally detailed it let alot of things slip by. Between going back and forth, we were very frustrated with the dealership. Abbas and Michael were wonderful though. They tried their very best to make sure that our experience was as pleasant as possible. If it wasn't for their reassurances, I would have told my parents to get a refund, and we would have bought the car at another dealership. Abbas and Michael deserve a helll of a lot of praise and bonuses for their work.

Bubs7281

Nov 6, 2013

Jerry Powder is one of the finest sales person I have ever met. He explained all the features of the auto very clearly and with a great deal of patience.I would recommend him and the dealership highly.

kopsachilis

Nov 4, 2013

Joe was terrific. My Husband and I had looked at several different cars at several dealerships. When we walked in to Lexus, as busy as it was we waited less than 5 minutes. Joe introduced himself and was immediately helpful and knowledgeable he let us know we had his time and attention exclusively. Joe answered all of our questions he took the time to listen to and address our concerns. We asked for several different leasing and purchase options and Joe patiently went through each scenario and gave us options. We really hadnt planned on buying that night but much to our surprise we ended purchasing. We got the car we wanted at a fair price and Joe was wonderfully accommodating. There was never any pressure to buy. Once we had all the paper work done Joe introduced us to Dolores who worked out our leasing agreement. She too was professional and extremely helpful. All in all we had a great experience at Lexus of Smithtown the staff was knowledgeable, professional and very personable. This is the service every car dealership should provide.

Jusu

Oct 28, 2013

Best experience with a car dealership ever! Frank was so knowledgeable and clear in his explanations of the the car's features, and a pleasure to deal with. Denise worked incredibly hard to find the best possible deal for me and by the end of our time together I felt like I had made a new friend! Thanks to you both. I love my new RX350 and won't hesitate to recommend your dealership.

brianmarc

Oct 27, 2013

Ken went above and beyond, being VERY patient explaining all the intricacies of our Lexus, and then detailing extra advantages and workings of the vehicle. Because we are technologically challenged, he took the time to go over explanations multiple times to make sure we understood everything we needed to know, even eating into his personal time. Earlier in the process, Ken encouraged us to speak to a counselor about adding accessories we had expressed an interest in. He brought us personally to the finance department and later introduced us to the service department staff and tech member Abbas. Ken is very personable and is an asset to your dealership. At no time did we feel pressured or rushed. We would not think twice about recommending him.

camjam511

Oct 23, 2013

On Sunday,10/19, I went to the New Owner Clinic. I stopped by Michael Mandolese's desk to say hello. He was very helpful and knowledgeable, in my decision to lease the Lexus IS250, which I love.I then saw Abbas H. Rajani, the Lexus Technical Specialist. I have the car three months and have been meaning to make an appointment with Abbas, but never did. When I received the invitation on my email, I made an appointment. Abbas sat in my car with me and told me things that were not in the manual. He made and told me how to make some adjustments on my Navigation system.Abbas has the knowledge and patience to work with someone with me who is not computer savy. He was very helpful. I will, in the near future, make another appointment with Abbas to go over other areas we did not have time to do yesterday. I couldn't stay there all day.Thank you Abbas for your help. It was greatly appreciated.

jojo1968

Oct 21, 2013

Haven't had this positive an experience purchasing a car for many years. Bob and Charles were patient, sensitive and very knowledgeable in answering our questions, meeting our needs and making sure everything went as smoothly as possible. Thank you!

HHC50

Oct 20, 2013

My new car purchase experience was made quite easy and stress free at Lexus of Smithtown. The sales staff and manager were thoroughly accommodating and professional. As with most other Lexus dealerships, the place itself was first class, with the added benefit of Godiva dipped chocolate cookies and massages.The actual negotiating experience was one of the most "pleasant" ones I have ever had when purchasing a new car. Of course, there was some give and take and they certainly are no pushovers.But they did not start off at the ridiculously high quotes that many other dealers do. And there was no "you better purchase right now" because these rates won't last or this is a very hot car and they are difficult to get so you better leave your deposit. None of those insulting games that we all have been subjected to. My car was delivered as promised with no surprise additional costs. I cannot guarantee that you will all have the delightful experience I did at Lexus of Smithtown,I could only relay to you about mine. I would also certainly recommend the sales rep who assisted me,Neil Fogel. Happy car shopping!

Tracey15

Oct 20, 2013

If you are looking into purchasing or leasing a Lexus, I highly recommend Joseph Giaquinto as your sales person. It was a pleasure dealing with Mr. Giaquinto, he is truly a dedicated professional, personable and determined to assist you in your endeavors. Mr.Giaquinto also knows the RX350 inside and out and was able to explain every option to my husband and myself. We never felt rushed and felt we could ask him any question. I am extremely satisfied with my vehicle. If I have any fears or questions, Mr. Giaquintro is there for my concerns, and he makes sure to return every phone call within the same business day,that represents a truly consummate professional! I also would be remiss if I did not I also would be remiss if I did not mention the professionalism of Dolores Russell, who had assisted my mother in the past for her previous Lexus and was there again, to assist is with our new lease and answer every question we had.Thank you Jerry Giaquinto, Dolores Russell and thank you Lexus of Smithtown.

apkrause

Oct 18, 2013

If you are looking into purchasing a Lexus I highly recommend Jerry Powder as your sales person. It was a pleasure dealing with Mr. Power; he is professional, personable and determined to assist you in your endeavors. Even though I went to Lexus to purchase a new CX Sport, I decided I would be happier purchasing a preowned RX350. Mr. Power showed me what inventory was available and I purchased my second RX. I am extremely satisfied with my vehicle. If I have any fears or questions, Mr. Power is there for my concerns. Thank you Jerry Power and thank you Lexus of Smithtown.

Agostinello

Oct 17, 2013

My husband purchases an Rx350 from Frank Loviglio. A month prior I purchases a Mercedes Benz. The service we received from Frank was far superior to the Mercedes service. He explained thoroughly all aspects of the car and even came to the house to set our garage remote. It was a pleasure to deal with him.

kenperrotta

Oct 15, 2013

My experience at Lexus of Smithtown was as outstanding as it could possibly be. Mike Mandolese is by far the best sales person I have ever dealt with. Since 1995, I have purchased or leased 11 vehicles. One of those 11 was a 2006 IS250 AWD, and I just completed the lease of a 2014 IS 250 AWD. MIke was my sales person for both transactions. MIke goes all out to satisfy the customer. He spends more time explaining the options and technology than anyone I evr dealt with. On delivery, he explains the vehicle in painstaking detail. He even got a rag and wax to clean spots that he saw on the car. No other sales person I have dealt with could come close to matching Mike. He is truly goes above and beyond the call of duty. I have had my 2006 serviced exclusively at Lexus of Smithtown, and the way I was treated left no doubt as to whether I would want to us this dealer again. On a scale of one to ten, with ten being outstanding, Mike is a definite 10.Denise Plourde was excellent in her role. She carfully explained all the possible options that I could add to the vehicle, but did so in a very polite and understanding way. She explained evrything in detail, again taking the time necessary for me to understand, but she was not pushy in trying to sell me something. This is a big asset to the buyer, and once again, Denise did a better job than any Financial Manager I have ever dealt with. Kudos for Denise.Frank Galante, as the Gneral Sales Manager was the person who sealed the deal when he offered me an $1,100.00 credit for servic that I had done only two days preciously. He was polite, understanding, and took an active interest in helping me make my purchase. He is the first General Sales Manager that ever got personally get involved in my purchase of a vehicle. I would like to thank him for his offer which made the entire transaction happen. Thank You Frank.

PatsyP

Oct 14, 2013

My husband and I are extremely pleased with the service we received at Lexus of Smithtown. We leased our third Lexus at that dealership on Friday October 11th. Our salesman was Charles Green and he was fabulous! We also worked with Robert Rossworn who was our saleman with our last two vehicles. As always, Robert was knowledgeable, helpful and very professional. Charles was extremely informative and helpful. He was not pushy, which we were grateful for as we hate pushy salespeople, and made the whole experience smooth and easy. When we picked the car up on Friday Charles explained everything about the car and answered all our questions patiently. He also had a sense of humor which we appreciated as we are not technically very savvy. Again, we would refer friends and family to work with either Charles or Robert.I wanted to mention Denise as well. We worked with her for the financing and she was fantastic! Very knowledgeable and full of good cheer. She made the part of the new car experience which is usually not anybody's favorite and made it quick and fun. Lexus of Smithtown rocks!!

elmyson

Oct 13, 2013

We recently leased our fifth Lexus ES350 from Lexus of Smithtown. That, in itself should be evidence of our exceptionally pleasant and most satisfying experiences over the years. Jerry Powder walked us through our whole "deal" in a most knowledgeable fashion...all the while treating us like family, and was always willing and able to seek out answers to our questions and address our concerns as they arose...and afterwards. He closed the "deal" and still continued to follow up well after we took delivery to see that all was well. He even contacted us to make sure our request for a tech session was arranged for...We can't say enough about his sales skills, his "follow through" and and his "follow up."We had a tech appointment with this most pleasant and super knowledgeable young man, Abbas Rajani.He allayed our fears as to how we woild learn to use the latest equipment in our new car..(console , display, bluetooth, etc. were very different from our previous model). He then proceeded to instruct us in a manner that made it easy to learn and relieved our anxiety by patiently allowing us to "learn by doing". We soon learned something else...that Abbas Rajani is expert in "All things Lexus". He offered continued assistance on tech issues as well as anything else that might occur... giving us that secure feeling again.The service rendered by these two men are certainly a good part of WHY we continue to do business at Lexus of Smithtown.Myra and Eliot Sonenblum.

matti

Oct 9, 2013

Dealing with Bob and his team was a very pleasant experience. I appreciate the time he spent working on getting me the lease that worked best for me. This is my second lease with Lexus and I couldn't be happier. Thanks Bob and team!!!

dannyhrgl

Oct 7, 2013

Fantastic buying experience. Professional and honest all around. Went to 5 other dealers around the tri-state area and no one but Frank and Lexus of Smithtown are worth the time. Stellar service! Quite possibly the best buying experience I have ever had. Frank was exceptional knew his stuff and was very straightforward no games no gimmicks. 5 stars. No one beats their pricing!Thanks guys!

newmam03

Oct 7, 2013

This was my second purchase of a Lexus hybrid. I returned to this dealership because of the professional, informative and friendly atmosphere of sales personnel and staff.

lexus15

Oct 6, 2013

Ken Goldberg was a fantastic salesman. He was clear, precise, thorough and followed up even after my purchase. I usually hate all car salesman but Ken is a guy I would buy another car from in the future. I have never had a salesman take so much time to explain to me all the features on my automobile and assist me to set the vehicle to my specifications. I also feel confident that if I need additional assistance in the future Ken will be there to assist with my present car and not just remember me as a number. Kudos to Ken Goldberg!

Antbruin

Oct 2, 2013

From the first time I walked into the dealership, the atmosphere was exceptionally friendly. Walter was my first pint of contact and answered all of my questions and introduced me to Tim. I returned a few days later with a friend and Walter was off, but Tim greeted me politely and introduced me to Abbas who had the patience and where with all to show me every feature the vehicle had. He ultimately lead me to the vehicle I purchased, the Lexus ES350. I originally came in only looking at the GS, but I am glad he showed me the ES. It was more roomy for my family and I upgraded to the Ultr Luxury Package and Walter came through by finding me the car in Matador Red. Now my wife is in love the the car also! All in all, my shopping experience at Lexus was fantastic. I had previously leased an Infiniti for 12 straight years. I am loyal to a dealership when I am treated right. In the end, Infiniti could not compare with the treatment that I received from the folks at Lexus. I will become a customer for life. I will be certain to bring my wife in when her lease is up as well as reccomend friends and colleagues to your facility.

AVir

Sep 26, 2013

Over the years, Ive recommended various friends to this dealership, as I have experienced their high level of customer service first hand. The Ownership group stresses quality in everything the dealership does. Whether its getting a simple oil service done or purchasing a brand new luxury vehicle, the people at this dealership make the experience a memorable one. The management team that operates every aspect of the dealership is an embodiment of the quality standards set by the ownership group. Everyone is very attentive to the concerns of their clients, and they make sure each client leaves satisfied. Bob Rossworn leads the Sales Management team and is always very personable and professional. When speaking with him, I am always very comfortable and I know that everyone I recommend to him will be as well. This is the first time that I sent anyone from my family to meet with him regarding the purchase of a new car, and he surpassed his own standards! He spent more time with my brother than anyone could ask for and gave us the customer service experience that you would expect out of a Rolls Royce dealership. He ensured that my brother was comfortable throughout the whole process, never pressured him into a sale, and got my brother exactly what he wanted. Neil helped Bob during the sales process by taking us out to drive the car, and kept us updated when we werent in the showroom.Lastly, Abbas is one of the most caring and knowledgeable people Ive ever met! As we purchased a new model that was totally revamped, we did not know much about the car. He gave us more information than we could retain in a very organized and efficient manner. He was not afraid to be honest with us during the process and also compared and contrasted the Lexus with competing vehicles and shed light on other brands than the sales associates at the other dealerships did. His input was a vital aspect of our decision making process. I would, and I do recommend this dealership to anyone I know, whether theyre looking for a new or pre-owned vehicle or if theyre looking to get any maintenance or repair work done to their current vehicle. This is the first time I sent a family member to the store, and theyve got 100% of my support!

Rhondasgoodman

Sep 25, 2013

Although a Lexus dealer is much closer to our home, we drove over an hour to lease our second car from Smithtown. There is no comparison in the customer service, honesty and genuine care for the individual. From the moment we arrived we were greeted with a smile by the receptionist, walked through the process by Bob Rossworm, Neil Fogel and Denise Plourde. Each person spent the time they needed to explain all of the paperwork of purchasing the vehicle, as well as the overwhelming technological details.We highly recommend this dealership to anyone interested in purchasing a Lexus. It is definitely worth the trip!Rhonda & Mark Goodman

xoffyourlist

Sep 24, 2013

As a consumer looking to purchase a "premium" brand car, I found the sales manager at Lexus of Smithtown was awful . His major lack of professionalism, integrity, honesty, and my overall unsettling experience was extremely disconcerting. I would never consider purchasing from Lexus of Smithtown. My experience here was terrible. I can attest to other Lexus dealerships on Long Island delivering far above in customer service and making the overall car purchasing experience a pleasure.

adkraut2

Sep 19, 2013

We shopped for a Lexus at other dealers. This dealer, and especially Frank Loviglio and Tim Burns were TRULY Outstanding.I would go a step further and say that the entire experience was EXCEPTIONAL.We will recommend this dealer to anyone considering a LEXUS

cinthajar

Sep 17, 2013

My Dad who is elderly, has been coming to Lexus of Smithtown for the past six years. We have always worked with Kenny Goldberg who has made my Dad's leasing experience a pleasure. Kenny is honest which means a lot. He goes out of his way to make your leasing experience as seamless as possible. He never rushes you and is always willing to answer any questions that you might have.The bottom line is that we trust him and know that we're in good hands with him at Lexus of Smithtown .Thank you.A very grateful daughter,Cynthia Corso

jabbar99

Sep 16, 2013

My husband and I are regular customers at the Lexus of Smithtown dealership. Mr. David Hitt was our most recent salesperson, who allowed us to test drive the RX350 F Sport which we ended up getting. Mr. David Hitt is truly outstanding and he is an extremely knowlegeable salesperson.I have chosen to give this rating due to Lexus of Smithtown being the number one dealership.

ewang5

Sep 15, 2013

To put it simply, this was the best car buying experience I've ever had. Frank L and Denise P were wonderful to work with. I would recommend them and this dealer time and time again.

Robert34

Sep 15, 2013

I like to thank, Robert, for working w/us in a very professional way and guiding us to a vechicle that worked well for us. He was understanding to all of our needs.

rseidell

Sep 12, 2013

Between my wife, our family and my self we have purchased seven Lexus cars through your dealership. The reason we keep coming back is Ken Goldberg and Dan Munsinger. Ken has always been honest with us which what I require the most. Our service has always been conducted professionally. However, my most recent visit (today, 9/12/13) left me a little disconcerted. I just purchased a 2013 Rx 350 and had a couple of, what I assumed, were minor problems. I was at your facility for two and one-half hours and the problems were not fixed even though I was told by your input person that they were. If not for the intervention of Ken Goldberg who fixed the problems for me in ten minutes I don't know how much of my time would have been wasted. I think what Ken did was great but should not have had to be done by your sales person. I would have spoken to Dan but he was not there. I expect quality service when I come to your dealership, and did not receive it today, for basically simple items. I hope this does not continue. Richard Seidell

MY3BEES

Sep 11, 2013

I BROUGHT MY CAR IN FOR THE 5K MILE SERVICE. AUGIE SANTINI WELCOMED ME AND QUICKLY INSPECTED MY CAR. HE ASSURED ME THAT IT WOULD TAKE NO MORE THAN 1 TO 1 1/2 HOURS. HE WAS RIGHT. AFTER MY CAR WAS SERVICED, I NEEDED ASSISTANCE SETTING MY FAVORITE RADIO STATIONS. NEIL FOGEL WHO IS NOT MY REGULAR SALESPERSON 9 MY SALESPERSON WAS OFF THAT DAY) WAS EAGER TO HELP ME. HE TOOK THE TIME TO WALK ME TO MY CAR AND INSTRUCTED ME IN DETAIL HOW TO SET MY STATIONS IN DETAIL SO THAT I WOULD BE ABLE TO DO IT MYSELF IN THE FUTURE. WHAT A GREAT STAFF OF PEOPLE AT LEXUS OF SMITHTOWN . THANK YOU SO MUCH NEIL AND AUGIE.!!

waterloos

Sep 10, 2013

This was my third lease in a row from Lexus of Smithtown, and it was for a reason. The level of professionalism is as high as it could possibly be, and every person you come in contact with will exceed your expectations. Kenny & Michael will listen to what youre saying/understand what youre looking for in a car & explain why you may like one model over another. I actually switched from a GX460 to a GS350 F Sport this year & am really excited about it. They know their products and wont push you in one direction over another. And you want to talk about a woman who knows her stuff, speak with Denise! She knows what shes doing and will help you make the best choices in the final stages of your lease process. And no review for Lexus would be complete without mentioning Bob. There is a reason he is the manager, he is amazing. In addition to knowing Lexus inside & out, he also knows the competition and you can trust him to give you a realistic & honest comparison. We actually considered switching to Mercedes this year, but in addition to lacking style & comfort, we wouldnt have the pleasure of leasing through Bob anymore, and trust me, other dealerships can't compete. I could go on for days about his character & why its so compelling to stay loyal to both Lexus & Bob (since we've been working with him for over 6 years), but you will see for yourself when you go in. Bottom line, every employee there not only knows his or her job and is great at it, but also makes you feel comfortable and confident with your decisions. I highly recommend Lexus of Smithtown, youll never be as happy about getting into a new vehicle as you will from this dealership.

hm3364

Sep 8, 2013

We were looking for a new SUV to replace our Cadillac SRX. It was between the Acura MDX and the Lexus RX350. Neil was informative and took his time to work with us which we appreciated. He took us for a test drive and showed all the features. The only part of the sales transaction that I did not rate as good was the end. As we were leaving to go to Acura, we were told that the price could be worked on and be lower. I did not think I would have to worry about that at a Lexus dealership. I just wanted the best price so I could do a fair comparison. All turned out fine in the end and Neil did his best to work with us. I would also like to say that Denise in Finance was very helpful and Bob the Sales manager was also very helpful. My wife and I truly appreciate the fact the dealership was more than happy to do all to make sure we were happy with our new Lexus. And we are

ronposnack

Sep 6, 2013

The sales team of Mr. Rossworn, Mr. Mandolese, and Ms. Russell were expeditious, courteous, and professional from the time I entered the dealership, by appointment, to discuss a new lease for an 2013 ES 350, Ultra Edition - through the actual delivery presentation of the new car. Mr. Rossworn, as Sales Manager, completely handled the return of the old ES 350 leased vehicle without issue. He was thorough with the paperwork for the old and new leased vehicles; giving complete and full disclosures with explanations, to all the fine print points of the new lease agreement. Ms. Russell, gave a presentation to additional items above and beyond the 350 Ultra's fully equipped factory components; of which purchased 2 items. Mr. Mandolese fully explained and demonstrated all of the new technological features and engineering upgrades to the 2013 ES 350 over these many years and completed the delivery of the vehicle joyously answering all my questions about the car. Mr. Mandolese's final delivery of the car assured me that I had made the correct decision to re-lease a Lexus 350 Ultra. In addition, I have always found the service department to be punctual with handling all service issues and have never had an issue with getting a loaner car if necessary. I would recommend this Lexus dealership. More specifically, I would recommend visiting with this sales team mentioned above. Ron Posnack - Stony Brook, NY

staceytursi

Sep 6, 2013

We found Neil to be a pleasure to deal with. He made us feel very comfortable and not pressured. Even after the deal was completed, he continued to be available to assist us.The rest of the staff including the business dept., were veryfriendly and efficient as well.

DeniseAndJohn

Sep 5, 2013

This is my fourth Lexus that I have purchased from Kenny. Kenny treats me as family and is always honest with me. He is always available whenever I have a question. Kenny has me as a lifetime customer!

aal1aar2

Sep 4, 2013

My husband and I were immediately greeted on arrival to the showroom and directed to Mr. Rossworn who later introduced us to Mr. Hitt. Mr. Hitt's knowledge, politeness, professionalism and friendliness immediately assured us that we were making the right decision to return to Smithtown Lexus. He was very deliberate with his explanations of what we had to do and the information he gave us. He exhibited tremendous patience during the paperwork phase of the transaction and at the same time was very excited to deliver the vehicle to us. Mr. Hitt did not only meticulously go through the features of the vehicle but also asked questions, answered questions, and insisted on return demonstration. The high quality of the vehicle certainly coincided with the high quality of employee in Mr. Hitt and the impeccable quality of services he rendered to us as customers.

baddjonez

Sep 1, 2013

Neil was great, friendly and knowledgeable. Answered all our questions and made it painless. After dealing with a non-luxury brand, this was a joy

Clarann

Aug 30, 2013

Was anxious about purchasing a new rx. Rob Rossworn made me feel comfortable with whatever decision I made. Denise Plourde explained very patiently about the different financial choices that were in my best interest. Mike Mandolese was so knowledgeable and very patient when informing me about the lexus rx 2013, accompanying me on the test drive and encouraging me to call or come back until I'm totally comfortable driving my new suv. With my former SUV, Rob Romano was an excellent service consultant.I am very happy I chose Lexus of Smithtown!

TomArcati

Aug 28, 2013

The employees at this dealership that we worked with were very well informed, and easy to work with. They truly wanted us to leave with a good experience and to be satisfied and we did.

ruby1966

Aug 24, 2013

From the moment Frank Loviglio came to the phone, I knew that driving nearly 2 hrs from CT to LI was going to be worth it. The showroom was so impressive and so was the service/ welcome from the moment my husband and I walked in the door. I haven't had such amazing service since my first Lexus from Newport Beach, California. Frank Loviglio, was amazing - attentive, focused, very helpful and thorough. What an utter pleasure from start to finish. Bravo Lexus of Smithtown and thank you Frank Loviglio!

dcandresen

Aug 24, 2013

During my service appointment, I inquired about the current program offered (no money down turn in lease). I sat with Neil he worked it out with what was good for me. I enjoyed his honesty and hospitality. I was not really going to get another Lexus, I was really on the fence, but I felt very comfortable with Neil and I can honestly say it was because of him I was convinced to stay with Lexus. this is my third GX, I am glad I made the decision, thank you Neil and the rest of the lexus team that worked on my program. Delores, thanks again as always you get the job done.

Fnifal

Aug 24, 2013

I had a great experience at Lexus of Smithtown. Charles Greene was able to quickly find the exact car I wanted (model/color) which the dealership did not have in stock. Everyone at this location was professional, courteous and overall just a pleasure to deal with. I highly recommend Lexus of Smithtown!

mfcrf

Aug 24, 2013

David Hitt gives new meaning to service with a smile! He is a gentleman of the old school, respectful and polite, although youthful and energetic. He is extremely knowledgeable and takes the time to assure that you understand all there is to know about the entire line of cars although not pushing for a model he selects. Even after the buy was finished, he offered his help with not only understanding the wonderful technology of the car but also installing mats and screwing on a license plate holder. It was a graceful and dignified experience.

Dcmkelly

Aug 23, 2013

Neil and Bob were great. They explained everything to me and my husband. They didn't push us right away they let us make a decision after thinking about the car for two weeks. They were kind to my children. We did a test drive with the entire family in the car. I was having trouble opening the hood and another salesman helped me. It appears like a great place to work.

mwicklund

Aug 23, 2013

I felt that I was in the right dealership the moment I walked into Lexus. The people were so nice and of course Ken who I have bought three cars with already was fabulous. Ken is so thorough and patient working with the details of the car. He even made my 17 year old feel at home. A truly excellent experience and I can't wait for number 4 in three years!

louisantonuccijr

Aug 22, 2013

Always a great experience with Ken Goldberg. I highly recommend asking for Ken when purchasing or leasing a new Lexus at Smithtown Lexus. I'll be dealing with Ken again when my lease expires in the future.

alanry

Aug 19, 2013

Abbas was very considerate of my wife and me as he explained the operation of the computer driven controls. I have contacted him again as questions have arisen and he was able to walk me through them on the phone. Undoubtedly, I will have the need to contact him again, as the manuals, although comprehensive, are very detailed and the directions and diagrams do not accurately match my car!

vpahuja

Aug 14, 2013

Very helpful and thorough and gave us the best price of all the Lexus dealerships on LI including getting car in color and options we wanted from Maryland. Will recommend to others!

smi005

Aug 13, 2013

This is my second straight car leased from Lexus of Smithtown. This experience was even better than the first. Neil Fogel was as friendly and knowledgeable of a salesperson that anyone could hope to have worked with. In addition, he brought in Bob R. to assist in comparing what I had been offered by both Mercedes and Audi and Bob was quick to recognize the opportunity to obtain a Lexus loyalist. Mission accomplished! He was fast to provide the most attractive price and terms and we had a deal on the spot. Finally, when I came to pick up my vehicle, Neil was busy on a test drive with another client and (unsolicited) Charles Greene jumped up to greet me and my wife. We told him the reason we were there and he nearly took us through the entire process. He was an absolute extension of all of the friendly and attentive service that had been displayed by Neil. There is a distinct culture that exists within this dealership that extends beyond any of my previous experiences (right down to Denise in Finance!). I'll look forward to my next visit in 27 months! -Andrew Smith

Marye1952

Aug 12, 2013

Matt, Did an excellent job on the lease of my new LS. He gave straight answers , Had great knowledge of the vehicle and the Dealership. He was short sweet and to the point,very pleasant overall experience. I would recommend Matt and Lexus of Smithtown to all my Friend and family.

shortie008

Aug 8, 2013

From the second I walked into Lexus of Smithtown, I was greeted with such high regard. I was immediately attended to by Ken in a courtesy and friendly manner. It was not a "snobby" dealership at all where they look and talk down to you like some others I recently visited. Ken was not pushy. He was available for any questions we had. During the test drive, Ken allowed my husband to sit in the front with me while I was driving. Not one other dealership did that. He knew everything about the GX and IS I was looking at. There was not one question he couldnt answer. It was a very pleasurable experience for me. He made me feel comfortable and had a great sense of humor. While we sat down to talk numbers, I decided to tell him that my brother works for another Lexus dealership and Ken does know him very well. I was treated so great before they even knew who my brother was. So I know I was not getting a "fake" treatment. And even after he knew, treatment remained the same. During signing of on the numbers and working with Denise, she was just amazing. She also was so friendly and professional and smart. She pointed out some different options we had and explained a lot to us. During pick up, we got to meet with Ken again and go over the SUV. I was on technology overload and yet he didnt skip a beat and knew everything in the SUV. Overall, this was an AMAZING experience!!!!

RDESILVA875

Aug 7, 2013

Just bought Lexus ES350. Walter Maron set up an appointment for us with Abbas Rajani to instruct us in the navigation and other features of our car. Abbas was so knowledgeable, and so very patient and thorough. He didn't rush us and answered all our questions. When we left we were very happy.

B Khsn

Aug 4, 2013

Worked with Vinny Randazzo. What an excellent gentleman. I was extremely pleased with my purchase and loved the experience. No hidden prices, no unpleasant surprise, no tricks, no gimmicks. These guys are genuine. Definitely recommend.

bernie581

Aug 3, 2013

It is not often that you can say that a dealership and its employees are excellent in every way possible, but I and my wife would like to express our view of the excellent and professional treatment we experienced on our purchase / Lease of our new 2013 RX 350 .At Lexus of Smithtown,your team consisting of Michael Mandolese , Robert Rossworn, Denise Plourede,Tim Burns, and last but certainly not least Abbas H. Rajani your technical Specialist . He did a great job explaining all of the functions of our new vehicle. We still have a lot to learn about all of its wonderful safety and electronic controls. Of which i am sure Abbas will instruct us on how to operate in the weeks ahead. Thinking about the experience we had , we dealt with five professionals and each and every one of them gave us a good feeling about our purchase/lease. I am not new to Lexus of Smithtown ,as I have had a 2004 Lexus 330 , and a 2009 IS 250 . In conclusion we are looking forward to using our new vehicle for the next four years. Thank You, Bernard & Myrna Klein

beethoven1942

Aug 1, 2013

Earlier this month, while thinking about replacing the 2005 ES330 I owned, my curiosity compelled me to check out some competing dealerships along Smithtown's Route 25.After visiting a total of three, I stopped in at Lexus of Smithtown where I met Neil Fogel whose professional presentation of the ES350--- complete with requisite courtesy, attentiveness, and extensive product knowledge---- was HANDS DOWN, far superior to any of the other three.More importantly, however, it was his incurably contagious enthusiasm and love of the vehicle's beauty, fastidious engineering and design that lured me into possessing it!The car is a dream!!Thank you, Neil!Katherine Bayer

romar1062

Aug 1, 2013

Thank you Lexus of Smithtown! We are very pleased with our new RX350!Neil Fogel, you were a pleasure to negotiate with and we will strongly recommend you to our family and friends.Your intuitiveness in knowingwhat your client wants and needs is only surpassed by the luxuryof our new Lexus! Looking forward to seeing you the next time we purchase.....Denise Plourde, thank you again for your attentiveness and consideration for our needs.Our experience was top-notch!!Thank you again,Marge & Bob P.

zaddie

Aug 1, 2013

I was greatly impressed with the car and the most professional sales staff. Neil Fogel took the time to explain the features of the Lexua that I was interested in as well as the handling of the car. He also advised me as to the features that would most fit my needs. I also would like to thank Denise Piourde and Tim Burns for their expert financial advise.and help. Lexus of Smithtown will most certainly be recommended to my family and friends. Sincerely, Deborah Thompson

RDESILVA875

Jul 30, 2013

Just picked up our new ES350. This our second time around with Lexus of Smithtown, previously in pre-owned. The fact that we came back to buy another, this time new, Lexus says a lot about the product, but the people at the dealership will keep us coming back again and again and and comfortably recommend them to our family and friends.Sales Consultant, Walter Maron is an attentive, great person to deal with. Bob Rossworn was just wonderful: a very customer oriented Manager. You know he will go that extra mile to make you happy and keep you coming back to his Dealership. Truly a class act. We leased our new car and Dolores Russell took very good care of us, friendly, competent, lovely person.You can tell when a place runs like a clock. Starts at the top and extends to every single person we've dealt with there including the ladies in reception who are very welcoming and courteous.

wdortonne

Jul 30, 2013

David was extremely helpful in making my decision to purchase a car with his company. He was very accommodating, and did everything he could to make my experience an enjoyable one. Next time I look to purchase a vehicle, he will be the first person I call. Thanks for all your help.

allenbraun

Jul 30, 2013

From the moment you enter the dealership a friendly atmosphere is evident. I contracted for a specific car and I changed the contract items at least three times. The sales people were more than helpful until a contract was acceptable to me. Bob went above and beyond expectations to resolve a problem I encountered with the company that evaluates the turn in of the old lease.Once again- I highly recommend these people and the dealership.

DMorrone

Jul 30, 2013

David Hitt was my Leasing representative and he was very professional, answered all my questions, and made me feel comfortable. I was very pleased with his explaination of the various features in my car and would definitely come back to this dealership again...Thank you David. Dee Morrone

Neilf27

Jul 27, 2013

Earlier this month, while thinking about replacing the Lexus ES 330 sedan that I owned, my curiosity compelled me to checkout some competing dealerships along Smithtown's Route 25.After visiting a total of three, I stopped in at Lexus of Smithtown where I met NEIL FOGEL whose professional presentationof the new Lexus ES 350 - complete with the requisite courtesy, attentiveness and extensive product knowledge - was HANDSDOWN, far superior to any of the other three.More importantly, however, it was Neil's incurably contagious enthusiasm and love of the vehicles beauty, fastidiousengineering and design that lured me into possessing it!The car is an absolute dream...Thank you Neil!Katherine BayerStony Brook, NY.

MartinBaumrind

Jul 25, 2013

Have you ever gone to a car dealership to buy a new car and 4 hours later (true experience at a GM dealership on LI), you're still haggling. Or have you had a dealership promise you a car by a certain date, only to be told it's on the boat - two months later, it's still on the boat. If you want to avoid any unpleasant experience, go to Smithtown Lexus and you will be a very happy, completely satisfied customer. I wasn't sure which car I wanted but a mechanic friend recommended the LS460 so I went to check it out at Lexus of Smithtown. Charles Greene was my salesperson; we looked at the various models, he helped me decide which car to test drive first; then I drove the LS460 and was sold. This was the car for me!Charles Greene and Dolores were my go to people. They were great! They returned calls, answered questions, were always patient, never made me feel like an idiot - really decent people who I highly recommend to anyone in the market for a new car.I also own a Mercedes S550 and the level of service and the treatment I received at this Lexus dealership is absolutely on a par with that of Mercedes Benz.

hsomberg

Jul 19, 2013

ken goldberg was great. ken was very friendly and professional at the same time. he took the time to go over all the features of the car.

johncarr

Jul 19, 2013

Over the years, Michael Mandolese has sold me or my family members six Lexus vehicles. He has a thorough knowledge of the vehicles in the Lexus line-up. Michael takes the time to know his customers and this is very helpful in process of choosing a vehicle and the appropriate vehicle options. His friendly and personal style has helped us choose the right vehicle based upon our personal circumstances at that time. At the time of delivery he will program the settings in the vehicle and make sure that you have a fundamental knowledge of how to operate the various components. He has even come to my home to get the garage door openers working.

kmoler33

Jul 15, 2013

Fom the minute I walked into the dealership I felt like a queen. The salesperson (Frank Loviglio) started by asking me if I ever owned a Lexus before. When I responded no he then showed me the entire fleet with a little information and approximate prices. He allowed me to then decide what was best for me. After that he got more specific and immediately took me for a test drive. He spent a great deal of time with me. My intent was to buy a luxury car, something I worked hard for, for many years. My experience with another dealership (BMW) left a bad taste in my mouth. Their salesperson's first question was "How much do you want to spend?" When I gave a low amount, "He replied "and you want to buy and not lease." As if my money wasn't good enough. In the end I spent a lot more for a much nicer car. Frank's sales approach was great. I did have my eye on another car (Audi) which was comparable to what I was looking for, but the Lexus was absolutely the car for me, and I contribute that to the salesperson and dealership overall.On another recent visit to Lexus of Smithtown I met with Abbas Rajani to go over the features of my new car. The day I picked up my car Frank spent close to 2 hours going over all the "bells and whistles". Quite fankly it was "overload". When I received an email from Abbas to set up an appointment to go over the electronics again to get the most from my car, I jumped at it. Well worth the trip!! Abbas was so patient with me. (I needed it) I could use refresher courses on a regular basis!!!I couldn't be happier with my new car and I only have great things to say about the staff and the dealership.

MikeVictor2Kilo

Jul 12, 2013

David was very helpful and knowledgeable. Being a Fellow marine just added to the pleasure of dealing with him. I purchased The ES350 with all the bells and whistles I didn't feel pressured or obligated to to add extra features I did not want. usually when you finalize deals, it takes for ever. I don't think I was there longer than an hour and a half . Everyone treated me with professionalism and respectfulness . David was very helpful and knowledgeable. Being a Fellow marine just added to the pleasure of dealing with him. Thanks Dave for a great experience. Semper Fi!

Anitamft

Jul 7, 2013

This is my first time with Lexus and I Love my car, it's luxurious and I had a great experience at Lexus of Smithtown. My sales person Neil Fogel is who I dealt with primarily and was a huge part in making my experience at Lexus so wonderful. Neil is a nice guy all around who is extremely kind, knowledgable, helpful and patient! He is dedicated to what he does and makes you feel like you're his only client. If you visit Lexus I would highly recommend you go see Neil. All in all everyone at Lexus was very nice, from the front desk receptionist, to Abbas the client care manager, to August the service Advisor and to Denise who works in finances, who was great and made it a quick and easy process ... which I like. And Neil personally introduced me to all these people as well. So I would definitely recommend Lexus of Smithtown!!! Thank you Neil, you're the best!!!!!

A49ER08

Jun 29, 2013

Who wants to wait while they get their car serviced? Not I. Luckily Abbas Rajani was there to take me on a fun and innovative tour of the new 2014 Lexus IS Line. Literally, it had me drooling at the car and is something I shall definitely strive for when my current lease ends.As for Robert Romano, he was courteous, timely and informative of what service I required on my current vehicle always responding to me by using Mr. Keep up the great work Lexus of Smithtown.

roberta47

Jun 29, 2013

Great dealership. Very professional and friendly at the same time. Robert Rossworm is great. He went the extra mile to help me out. Bob is cool, calm and collected, no matter what you throw at him. If you're not just looking for a luxury car bu want luxury treatment too, this is the dealership to go to.

minwlee85

Jun 28, 2013

Purchasing a car can be quite an ordeal or a great experience. I'm glad to have had such a pleasant experience with the assistance of the awesome team at Lexus of Smithtown. Being a first time buyer, I was very concerned with the whole process. However, my doubts were put to rest when I was introduced to a fellow U.S. Marine, Mr. David Hitt. Mr. Hitt truly exemplifies the qualities of a Marine which is nothing short but that of EXCELLENCE! Mr. Hitt went through the whole procedure step by step and walked me through the features of all the great Lexus vehicles. Ultimately my eyes were set on the GS 350 AWD. From start to finish he displayed nothing but honesty, patience, professionalism and utmost sincerity on getting me the best possisble deal he could offer on my vehicle. Soon thereafter, I met with Mrs. Dolores Russell and Mr. Robert Rossworn who really cut me some slack on the pricing and were great on planning the whole financing of the car. I'm overly satisfied with my experiences with the staff at Lexus of Smithtown and highly recommend to anyone interested in purchasing a Lexus to GO TO THIS DEALERSHIP! Semper Fi~ OORAH!

mary5555

Jun 28, 2013

Abbas H. Ranjani gave ma a tutorial for the navigational system, phone (Bluetooth), radio and Pandora music. He helped me yesterday and today. He was informative, patient and extremely helpful. He resolved my faith in purchasing this vehicle! I know I will be back again to learn more about this amazing and often times, challenging car.Mary Csorny

geofkarlin

Jun 26, 2013

Michael provided a supurb customer experience that was among the best I've experienced. From price negotiations to the set up and explanation of the car's myriad of complex functions, he was warm and friendly and made us feel like we were family. He also made it clear that any issues with the car in the future that might arise could be handled by him. A nice extra bit of security and peace of mind.As a side note, all of the staff were also extrememly friendly and helpfull. All in all our leasing experience of a new ES 350 was very positive and enjoyable!

Janiceki

Jun 21, 2013

I am delighted with my new Lexus. Neil was a doll to work with, personable, informative and not pushy; he even gave me his cell phone number in case I had any questions!

hfichtel

Jun 18, 2013

I purchased my RX 300 in 2000 from Lexus of Smithtown and have come back to purchase a pre-owned RX 350. Just picked it up today and I am very grateful for Bill DeKoning's professionalism and willingness to help me find the vehicle I wanted at a price I could afford. Thank you!

Barry44

Jun 14, 2013

I went to Lexus to get my ny plates put on my car. I leased my es 350 2013 in Florida. I neede help in understanding all the features of my new car . What I got was a wonderful understanding person to explaina all the features of my new car . I would highly rate the dealership, in hiring capeable people such as Mr RAJaNI. I would certainly consider smithtown Lexus for my next Carr.

snowbrook

Jun 7, 2013

I had a very good experience with David Hitt of Lexus of Smithtown. He worked very hard to find a car within my price range. The dealership really came through in accomodating me in that area. David was friendly, professional,and knowledgeable about the RX350.He spent many hours at delivery going over everything my husband and I would use in the car. I will definitely recommend David and the dealership to anyone looking for a Lexus.

darn3put

Jun 5, 2013

Very professional staff. They make the leasing process extremely easy and stress-free. They take care of all paperwork! I am now leasing my third Lexus from this dealership!

SammyDavis123

Jun 3, 2013

We leased the Lexus IS 250 due to the great promo program that they had when we walked into this Dealership. The sale came from the way we were treated by Mr. Neil Fogel. Neil is a real Gentleman and he knows the business and the cars well. Neil is a Family man and like us, could relate to our situation with College loans and making ends meet. Not only did we get a great deal on a great car, but we had the good fortune of getting a great guy to help us through the process. I recommend that you ask for Neil when to get to the Receptionist. Skip the chaff and go for the Wheat!

SherryDaugherty

Jun 1, 2013

Leasing our new Lexus ES was a great eperience thanks to the efforts of Kenneth Goldberg. He told us everything about the car in detail when we purchased it and made it an easy and pleasant experience. He was extremely patient and thorough when he delivered the car to us, ensuring that we understood the complex navigation system and all other equipment in the car. The paperwork was made simple thanks to the efforts of Denise Plourde who was pleasant and efficient.We would definitely recommend the Lexus of Smithtown dealership and will be back soon to replace my husband's RX.

Gasmansz

Jun 1, 2013

I was in the market for an upscale sedan after completing a lease on an Acura MDX. The Lexus 350 blows away any Acura or Infiniti sedan, I was able to find the car I wanted with the help of Neil Fogel. He was knowledgeable, helpful, and really honest. The negotiations were quick and painless, other dealers could not match Neil's price. The car was delivered as promised and Neil patiently went over the operation of the car after the deal was completed.The car is great, Neil did a great job and the Lexus is a wonderful driving machine. If you are interested in a Lexus, call Neil now!

mary5555

Jun 1, 2013

My husband and I have just bought another Lexus truck from the Smithtown dealership. I am very pleased to say that everyone was very helpful, courteous, and professional throughout the process. Neil is very approachable and patient with all of my questions regarding the computer navigational system, radio, phone , etc! I have just come back from yet another tutorial session with Neil and I don't think it will be my last! My husband and I recommend this dealership highly. Just ask for Neil!Mary and Don Csorny

Sandy815

May 30, 2013

We recently leased our 3rd Lexus. The experience was very pleasant. Bob Rossworn was warm and friendly, and very informative in picking out our Lexus. We picked up our car and Kenneth Goldberg showed and explained all the features the car had. We will definitely come back again because we weren't pressured and were treated so well.Rich & Audrey

dennis1825

May 29, 2013

Mr.Abbas Rajani went over all the electronics of my vehicle he is very knowledgable and a pleasure to deal with he is a asset to your dealership I left after he went over the car with me with a good understanding of how things work.i purchased a es350 on 5/7 and I am very pleased with the entire experience. Thank You and I would highly recommend your dealership. Dennis Chiaino

jaclynv

May 28, 2013

A hassle free wonderful experience from start to finish with a professional staff. I am extremely pleased with my car and would definitely recommend this dealership to anyone looking for a Lexus.

nfriedman

May 28, 2013

We had such a great experience here. The receptionist is great when you first walk in. Neil Fogel is the greatest. He was so sweet and helpful in every way. Neil helped us get an amazing deal. He loves what he does and did everything to make our experience great. We love him!

afd413

May 26, 2013

Overall, a wonderful experience. Full disclosure, there was one slight inconvenience that should have been avoided but aside from that a perfect experience. My contact with this dealership had its genesis with a call for a price quote. I was pleasantly surprised by the professionalism of Tim Burns. Tim was upfront and gave me a fair price without haggling. I had shopped many dealerships before and suffice it to say, they didn't even come close to this level of professionalism. Tim emailed me the specs on the car so I could review it prior to the meeting we scheduled the following afternoon. I had a question about the car and emailed Tim at 7:30 a.m. and almost immediately received a response. Tim clearly gives his all, even responding to clients when he's not "on the clock". When I finally met with Tim, he was the consumate professional, we negotiated the finer points and quickly settled on terms that were agreeable. Tim entrusted the remainder of my experience to Matt Trubia, a sales consultant. Matt is a great guy and very friendly. Matt was very thorough and guided me through the remainder of the process with great comfort and skill. He truly was a delight to deal with. I also had the pleasure of dealing with Dolores Russell, the finance manager. She was professional, friendly and also a pleasure to deal with. The only criticism I had was that when I picked up my vehicle, there was a button cluster (traction control, blind spot monitor, heated steering wheel etc.) that was not working. I will take responsibility to the extent that I should have made sure everything worked before taking delivery, but they also should have caught that. It was not a big deal, I came in and the service manager (Forgot your name) and Matt both took great care of me. To their credit I was not pleased with the inconvenience of having to return with a brand new vehicle and they made the situation palatable. As suspected, the cluster of buttons had been disconnected when the autostart was installed and never plugged back in. The service manager plugged it back in and minutes later my new car was returned. Everyone makes mistakes and it clearly was not intentional, they did their best to resolve the issue and I was pleased with their efforts. I highly recommend this dealership. As a side note, if you are considering Massapequa Lexus, save yourself the time and aggravation, go to Smithtown, it's worth the trip.

BMermelstein

May 24, 2013

I had been searching on line for an CPO RX400h for about a month. I had spoken with dealerships around the country as far as Utah, California and Florida. I had found a car I liked at good price in South Carolina, but it was sold before I could arrange to get there. I found another in a dealership in Mass a few days earlier and had planned to get it. They had an attractive sale price online at Lexus CPO and on their own site. Then the day before I was ready to drive there the sale price was made a special sale, and was increased by $1000 from the day before. I looked these guys up on Yelp and found several complaints. A buddy of mine who had been looking out of town for me found a car I might like right here in Long Island. He negotiated the price on the phone, contacted me and I went to see it at Lexus of Smithtown. The car looked almost new. I had leased several cars since 1992 at this dealership but never purchased a CPO there, though I was trading in a CPO 400h I had bought in Florida 3 years earlier. When we arrived Mike greeted us and asked our name. When I gave him my last name he gave my first name, and remembered that he had sold us a car probably 10 years earlier. Amazing. Well the car looked pristine, it drove like a new one, and Mike gave us a good deal. He also delivered our car the next day, set up our phones, our garage door, and our Satellite radio. He also came back the next day with CD's I had left in my old 400h trade. All in all a great experience. Mike is a great salesman, very service oriented and very friendly to deal with. Lexus of course is a great car, and the RX400h is a terrific SUV, great gas mileage, absolutely quiet, lots of pep, and plenty of room.

BobResch

May 24, 2013

Ken Goldberg is experienced and very knowledgeable of the products he sells. He has never rushed me whether on the phone or in person. He is one of the reasons we keep coming back to Lexus of Smithtown. We might have shaved a few dollars off the price by shopping around, but the excellent service we get at Smithtown keeps us as a very satisfied customer.

waterman214500

May 21, 2013

A visit to Lexus of Smithown is actually an enjoyable experience. We recently leased our 4th Lexus from there and it was as smooth a transaction as you can imagine. The staff really has a very good customer oriented outlook. Their knowledge of the cars they are selling is absolutely first class. Their treatment of their customers is also first class. They really care.Our visit usually begins with Robert Rossworn, Sales Manager. A summary of the latest changes in the Lexus line followed by a schedule of what is necessary to complete an orderly and rapid sale and closing. We are always impressed with the depth of his knowledge of each new Lexus. In addition, working with Dolores Russell, Finance Manager, is so organized and seamless that even after all these years I am still amazed at how quickly she can pull everything together. Flnally, we worked with Michael Mandolese, Sales Consultant, who was able to answer every question about our new Lexus - inside and out - and review with us in depth all the new capabilities of the electronics on our new Lexus, as well as, all the new safety features.In summary, from Robert to Dolores to Michael their knowledge of the cars was unbeatable, and results in a very pleasant experience at Lexus of Smithtown.

dawndeg

May 20, 2013

I had a great experience at Lexus of Smithtown. The salesperson that assisted me was Kenneth Goldberg and he was very informative, worked quickly, efficient and most of all I felt he was sincerely concerned about us being happy. All negotiating, paperwork and picking up the new car was done in two days.

drebsky

May 19, 2013

Very professional and couteous. Kenneth Goldberg was especially knowledgeable and helpful and we arrived at a fair price.He spent as much time as we needed to understand the car purchased. Would definately recommend

ewilliams991

May 16, 2013

Excellent experience for my first time leasing a vehicle. Fantastic quality of work throughout. Very pleased with everything start to finish. highly recommend anyone looking for a car to come here.

MoniY

May 10, 2013

My friend recommends me to visit this place. This is my first Lexus and I am so far very satisfied with it. Ken is the salesperson who helped us find the one within our price range and he is knowledgeable and friendly.

brasenr

May 8, 2013

Everyone at this dealership was very friendly and pleasant. When we arrived, we were immediately greeted by a friendly receptionist. When we picked up our car, Neil was very knowledgeable with regard to explaining the capabilities of our new car. Thanks Neil!

GwenStark1

May 7, 2013

My wife and I recently met with Robert Rossworn to lease a 2013 ES-350. This was the third time we have dealt with Bob and that in itself is a clear message of our complete satisfaction both with the dealership and Bob. In every instance we have found him to be friendly, courteous and meticulous in describing each of the vehicles features. He has always made us feel very comfortable and clearly answered all of our questions. We look forward to the next three years of our newly leased Lexus and have every intention of returning for our fourth one when this lease expires.

jay1200

May 3, 2013

Everybody was so friendly and helpful with all my questions and concerns. They walked me through every step of the process from the beginning paperwork explaining what each signature and document was for and when it came time to pick up my car they explained all the features in a way that i could remember them. They were very patient with me asking them multiple times how to work the navigation and all it had to offer. At no point did i feel rushed or signs of frustrations on there faces. I would and will recommend the staff that i worked with and i look forward to saying hello to them when i bring my car in for an occasional oil change. If your looking for honesty with a helpful hand then i truly say work with everyone at Lexus of Smithtown.

LisaMac72

May 3, 2013

I called my Smithtown Lexus dealership on Thursday inquiring if I could turn my 2010 Lexus RX in six months early. They said sure, no problem. Your new car will be ready Friday at 2:00. I was greeted by Bob Rossworn, the sales manager, who had all my paperwork ready for me. I then met with Delores Russell who called my insurance company and in literally two minutes had my insurance transferred over. I was then introduced to Neil Fogel, my sales consultant. Neil went over the whole car with me and set up my Bluetooth phone and radio stations ( most important). By the time I was handed my keys, Neil felt like a part of my family. He shared very heart warming stories about his family with me and we had many laughs. This is my seventh Lexus and will not be my last!

jdalys

Apr 30, 2013

Matt Trubia was a peasure to work with. He was knowledgeable about the RX350He worked with us on price and we are completely satisfied. Definately see Matt.

IKAP

Apr 29, 2013

I have purchased my third Lexus from this dealership. Obviously I place great trust in the dealership. On this occasion I dealt with the personnel checked above and my experience was as good or even better than the other times. The prople were friendly, curteous and, most important, extremely knowledgeable and competent. They made the purchase easy and enoyable. They were very honest in their promises and then did even better. From the sale to the finalization I was very impressed and satisfied with the caliber of the people I dealt with.

GeorgeWikstrom

Apr 27, 2013

My wife and I returned to Lexus of Smithtown to trade in an outstanding car, our 2005 Lexus ES 330, for a different outstanding car, a newer 2010 Lexus RX 350 AWD. We returned because our previous experience with our first car, and the people who sold it and serviced it was so excellent and satisfying. We experienced the same excellence and satisfation this time. The Lexus vehicles are the best in the automotive world, and somewhat less expensive, feature for feature, than other top luxury cars. The staff at Lexus of Smothtown conduct themselves with the best combination of professional yet friendly service. They are courteous and warm, but not casual. They take their work and relationship with very seriously.They are extremely knowledgeable and helpful in every way with every detail of service. This is especially true of the staff who helped us most recently, Michael Mandolese, Abbas Rajani, and Denise Plourde.

kenhalpern

Apr 23, 2013

We went to Lexus of Smithtown after having gone to a number of other dealers shopping for a new or used vehicle. We ended up purchasing a 2010 Lexus 350RX from Lexus of Smithtown because of the price and confidence that my wife and I had in the dealership. The salesmen, Neil Fogel and manager, Robert Rossworn were attentive, experienced and knowledgeable. They made us feel very comfortable. After the purchase Neil spent 1 1/2 hours with us explaining and programing all of the vehicles features and believe me this vehicle has tons of great features. They made purchasing the automobile a terrific experience.I previously was a Mercedes owner(3 times) and will never go back to one. I was assured by both Neil and Robert that the service department is the best around. Since every car salesman says that their service department is the best, I usually take that with a grain of salt, so I spoke to a few of the customers waiting for their cars to be serviced and they could not have been happier with both the quality and promptness of the service.

Mjstlc

Apr 22, 2013

I am a very satisfied Lexus owner. I keep returning to Smithtown because of the way I am treated. When I purchase a new car, Kenneth Goldberg who has been my salesperson for my last 10 cars is so attentive and knowledgeable. He is available even after the initial purchase. He is the most competent salesperson I have ever dealt with when purchasing an automobile. I also speak with Denise Plourde. She describes the additional items that are availble as well as any special packages that I might be interested in ordering. She is also a pleasure to work with. In conclusion, everyone in the Lexus of Smithtown family certainly know how to treat a customer. From the owner to the service department, I have nothing but accolades for the entire team at this dealership.

dsmosky

Apr 20, 2013

My husband and I leased an ES and an IS from Lexus of Smithtown in 2009. We loved our cars and we loved the service we got from Lexus of Smithtown. When it came time to replace the cars, there was no question as to the dealership we were going to go to.As was the case in 2009, Sales Manager, Robert Rossworn, worked with us to find the cars that we wanted. At all times, he was very personable, polite, cooperative and helpful. At no time did we feel pressured and we always felt that Bob had our best interests in mind. This time we each got a 2013 ES.Finance Manager,Delores Russell, is an extremely well-organized person who made all the complicated paperwork for the dealership, the insurance company and the DMV very easy for us.Abbas Rajani, the Client Care Manger, answered our technical questions on the navigation system and we know we can contact him if we have questions in the future.Frank Loviglio, one of the Sales/Leasing Consultants, was very patient and took time to explain all the new features to us the day that we picked up our cars.Once again, we have been very pleased with every aspect of Lexus of Smithtown and would highly recommend them to anyone who is looking for a great car and great service.Robert and Donna Smosky

barrycarlin

Apr 18, 2013

I would like to say that mr neil fogel was a pleasure to buy a car from He was very helpful knowledgable and took his time explaining every aspect of the car to me .He was great .So was the sales manager Mr.Robert Rossworn,who was there to assist if needed.They were both very professional.This purchase was my second car at smithtown lexus and i was always happy with the service dept as well.Iwould definately recommend this dealership to anyone

REN5252

Apr 8, 2013

I have been buying and leasing cars from this dealership since 1992. They have consistently been fair and competitve in pricing their cars. Their delivery experience is always professional, unhurried and complete. Their service department does quality work and keeps within estimates of cost and time. Bob Rossworn, Mike Mandolese and Denise Plourde, along with a great car, are the reasons I keep going back.

Myers11733

Apr 5, 2013

Following two prior leases with Lexus of Smithtown my wife and I decided to buy a 2013 Lexus ES 350. Neil Fogel, Denise Plourde and Abbas Rajani were great and provided the great service we have come to expect at Lexus of Smithtown. Recommend them to all ..

jackcat

Apr 5, 2013

Prior to buying our ES 350 we visited several other new car dealerships. All of the Smithtown Lexus employees we had contact with (beginning with the receptionist who greeted us when we entered the showroom to the person in the service bay who answered a question for us about our existing 2003 Lexus ES 300 and everyone in-between whose names we can't recall) were friendly, knowledgeable and willing to help. Charles Greene, our sales consultant, made us feel comfortable with Lexus of Smithtown from the moment he introduced himself. He patiently answered our questions and explained the various options. When it came to deciding on a color, he walked us outside to see the colors in "real life." And when we were undecided between two colors, he moved one of the cars next to the other so that we could compare. The price was what we were expecting. Charles made the buying experience extremely pleasant. When it came time for the final paperwork, Dolores Russell pointed out the additional options available without trying to push any of them on us. We knew the ones we wanted and Dolores rearranged an existing package to include everything we wanted (plus one additional item) for less than the total cost of the individual items we originally said we wanted. All-in-all we had an extremely pleasant buying experience, and we would definitely recommend Lexus of Smithtown and Charles Greene to our friends and family.

marcklyn

Apr 5, 2013

David is great guy. He is extremely personable. He makes sure the customer is well taken care of. He makes the Lexus experience a great one. I would trust David with any future purchase.

RobbyLeeRose

Apr 2, 2013

Our new vehicle purchase could not have gone more smoothly. Great experience with a dealership that very obviously takes great pride in its relationships with all customers. I would definitely go back for our next vehicle and can without hesitation, highly recommend Lexus of Smithtown.

Denise328

Apr 1, 2013

This is our 5th prchase at Lexus of Smithtown and needless to say we have been very happy with the professionalism of our sales agent Michael Mandolese. He has listened to our needs for each of the automobiles we were interested in purchasing and met those needs. The experiences we have had at Lexus of Smithtown both in the Sales Department and the Service Department has been extremly satisfying.

rjohn273

Mar 31, 2013

My good friend recommended Lexus of Smithtown and Bob Rossworn. He told me how great everyone treated him from initial sales contact to vehicle delivery and they did not disappoint. My wife and I were interested in the RX350. Bob showed us the RX350 describing the vehicle, particularly the safety aspects. He was extremely knowledgeable. Bob asked Neil Fogel to take us for a test drive and Neil explained the vehicles operational aspects "real time". When we returned to the dealership, Bob gave us a fair price and told us about the different financing options. Delores Russell handled the purchase financing and secured a great rate. When we picked up the car, Neil Fogel handled all the remaining paperwork, went over all the cars features and showed us how everything worked. Abbas synced up the phone and made sure the all the setting were correct. I would definitely recommend everyone I dealt at Lexus of Smithtown. It was the easiest, least stressful car purchase I have every made.

rf9235

Mar 30, 2013

Ken cheerfully spent 2.5 hours with us setting up phones, garage openers, radio, GPS, and more. He made sure we could manage the new technology. Great experience.

GSBell61

Mar 29, 2013

The process of leasing our new Lexus GS 350 F Sport went incredibly well from start to finish. Charles Greene, our sales consultant is a consummate professional, He is courteous, friendly and very knowledgeable. Charles spent lots of time helping us make the right decision, as well as going over our car's features with us when we picked it up. Taylor West did an excellent job filling in for Charles when I randomly visited the dealership and Charles wasn't in, and Finance Manager, Dolores Russell made finalizing the deal easy.I will highly recommend Charles Greene and Lexus of Smithtown to my friends and family.

Kab2375

Mar 26, 2013

My experience in leasing my new RX350 with Kenny was great. He helped get me into a new lease before I went over on my existing lease. Kenny went above and beyond to assist me with the new features of the Lexus and told me to call anytime if I needed further assitance. The process was seamless and I can honestly say that you wont be disappointed working with the Team at Lexus of Smithtown. It was pleasure.

LalitaMohan

Mar 25, 2013

This is my second car with Lexus of Smithtown. Everyone is very friendly. They were willing to work with my budget. They are certainly very knowledgable about their vehicles. They service department is very precise on the time it will take to service you car and they will even drop you to the mall if you want and pick up when your vehicle is ready. The sitting room is very comfortable and stock with snacks and coffee, tea or hot chocolate. There is also breakfast in the mornings. My son hates to take his car in for service but he will take mine because he said that the sitting area is like being home in out living room!

jcangelosi

Mar 23, 2013

My experience at Lexus of Smithtown was the best I ever had at a dealership. My sales consultant Neil Fogel was down to earth, professional and just a nice person. He explained every detail of my car and was delivered as promised. He made the whole process as easy as possible for me. The atmospher of the whole dealership was pleasant and friendly. My car was delivered on time without any hassle. I HIGHLY recommend Lexus of Smithtown and most especially my sales consultant NEIL FOGEL.

jkramer7921

Mar 22, 2013

From the minute we walked into the dealership we where welcomed like we were at a friends house. Bob showed us the cars and we decided on the GS350. He was knowledgeable when describing the vehicles. He gave us a fair price and told us different financing options. Karen Benson delivered our car and she was fabulous !! She went over all the cars features, showed us how everything worked both at her desk and in the car. I would definitely recommend both of them to anyone.

Mjp512

Mar 22, 2013

This is the second vehicle we leased through Frank. He is very considerate, friendly and knowledgable. He made sure that we got a great deal for our new automobile.

sonicstevec

Mar 20, 2013

My car had a noise on the roof and a bluetooth issue. I anticipate that the noise has been fixed, but my reason for writing is related to the customer service I received. Both Derek and Anthony were very pleasant to work with and worked directly with me to troubleshoot the issues. In the past I have dealt with Honda and Hyundai dealers and have always dreaded going to the dealer for service. This is by far the best service experience I have ever had and I appreciate the great treatment. In addition to the service that I had the appointment for, Derek even broke out some car polish and removed a scratch I had in my bumper. I would say he reduced the scratch by about 70% and it is a lot less noticeable. This was service way beyond what i expected. I will definitely return for my future service needs.

candy16

Mar 18, 2013

I was pleasantly surprised how easy it was to buy a new car from this Lexus dealer. Matt was friendly,informative,polite and NOT pushy. Everything was explained and my car was ready to go when I arrived to pick it up. They even did all the work with my insurance company. I will definitely buy another car from this dealership. It was a true pleasure!

3LRay8

Mar 15, 2013

I took delivery of a new 2013 Lexus RX350 F Sport on 28 Feb, the #1 car in America from the #1 dealership in America! The personnel at Lexus/Smithtown are truly Masters in their field and are client oriented with a winning can do attiitude. My heart felt "Thank You" goes to Dolores Russell, Financial Services Manager, Michael Mandolese, Sales Consultant, and Abbas Rajani, Client Care Representative, you made me a very happy person! Over the years I brought over 12 new cars and my entire experience at your/our dealership was was the least stressfull. Again, Thank You, for your outstanding professional and friendly attitudes......L Ray Colon, East Meadow

dkny330

Mar 15, 2013

Went to the dealership to fix an issue I was having with the Lexus App Suite. I was there to see Abbas, the resident tech expert, and while I was waiting I was warmly greeted by my salesman Neil Fogel. The problem was fixed rather quickly and both Abbas and Neil from start to finish went above and beyond to make me feel welcome.

SufflokSue

Mar 12, 2013

This is my third Lexus; my first hybrid. This purchase was completed after examining many other hybrid cars. Nothing compares to the Lexus. Neil Fogel was an excellent sales representative.He was knowledgable and very easy to work with.He patiently explained all the new bells and whistles . I recommend Neil and Lexus of Smithtown.

LoriGinsburg

Mar 11, 2013

Matt Trubia made the difference for us. He ensured we had full understanding of the car, the navigation system and all other nuances of the Lexus RX 350. He was calm, understanding, and a very experienced expert. He knows the car and and we found him to be excellent to work with. We were a bit upset with some of the changes in pricing that occurred initially but when Matt was later assigned to us, it saved the day - and the deal -- because his personal attention and care about our business completely turned it around for us. As one example, there was a form that had to be signed and he drove out to our home so we would not have to make another trip to the dealership. Kudos to Matt for excellent customer service!

spazio755

Mar 9, 2013

just drove out of this dealership with my first brand new luxury car. I did my shopping and went to various dealerships. There was not ONE dealership I went to that made me feel like family from the time I entered. Dolores and Charles could not have been MORE patient and accommodating to me and my family. I am a professional adult in my 30s, but I am not a very automobile savy guy, so I never travel without my parents for purchases like this. Dolores, Charles and Abbas took their time answering and and ALL concerns and questions we had-as crazy as some of them may have been. They gave me an amazing price and really worked with me. Excellent communication on the phone with returning calls, making appointments, getting back to me with even more questions and information that we had along the way--and yes, this is their job, but they do SUCH AN AMAZING JOB AT IT, they deserve to be recognized for it. So many of us go through our days complaining about others to management and not enough of us give a shout out for total excellence which is so important and 200% deserved here! I more than appreciate how I feel today, the day after I picked up my new car--I feel safe, cared for, and that I have TOTAL support for any reason whether it be for just some simple silly questions about my new car, or, if something more serious were to come up, I am at total ease that it wil all be OK with one phone call. And that, in my book, is PRICELESS. I cannot thank Dolores and Charles enough. TOTAL EXCELLENCE ACROSS THE BOARD!!

6561

Mar 8, 2013

We were looking for a luxury suv. After visiting all of the local dealerships, we narrowed our choices to either a Cadillac SRX or a Lexus 350. Neil Fogel at LEXUS OF SMITHTOWN was very patient,friendly and knowledgeable. We came by the dealership 5 times with different questions and concerns Each time he spent up to an hour with us explaining the vehicle. He is a pleasure to deal with. Even though we had a slightly lower quote from another dealer, we insisted on giving Neil Fogel and the staff at smithtown our business.

EEVV

Mar 2, 2013

Thank you so much for the wonderful experience with the car purchase. You made it simple and easy. I feel so comfortable now that I have a safe car for me and my baby. You are an A+ sales representative and anyone that walks into the dealership will be lucky to work with you.Thank you again,Etta

Dumerve

Mar 1, 2013

I met Kenneth Goldberg 4 years ago when I leased my second Lexus car and 4years later I came back to Kenneth because of the excellent customer service he provided. Kenneth took time out to fully explain the different aspects of the car and because he was so knowledgeable I trusted his recommendations, which helped me to tailor the car to my particular needs . Kenneth was very personable and always available to answer any questions or concerns that I expressed. Kenneth and the staff at Lexus of Smithtown have always been friendly and courteous.The Service Dept. is always available at short notice to rectify any problem. I found that Lexus of Smithtown will work with you to give a fair price. Because of my overall experience I would recommend Kenneth Goldberg and Lexus of Smithtown to anyone wanting to purchase a Lexus vehicle.

TheresaH

Feb 27, 2013

I had the pleasure and privilege of having both Neil Fogel and Denise Plourde as my Lexus team when on the hunt for a new RX350 to replace the one I had been driving for over twelve years and over 200,000 miles. Neil's appreciation of the company he represented as well as his knowledge of the model I was interested in made for an unparalleled sales experience. He is a warm, friendly man who made the whole family comfortable and at ease. The post sales overview of the new car was thorough and Neil made sure no stone went unturned. We left the dealership knowing we could reach out to Neil with any questions or issues that might pop up.Denise went to bat to secure the best financing for us. She helped me twelve years ago when I purchased my first RX300. It was like seeing an old friend when I saw Denise again! She has the skill set necessary to put together the best possible deal which made this sale feasible. Next car? A Lex with this outstanding duo! (Hopefully in less than twelve years :)!

Egillmam

Feb 26, 2013

Charles is an excellent salesman who explained everything about our new extremely well.We love our new Lexus and have recommended the dealership to our friends

Francisx

Feb 25, 2013

Very friendly persons with the best price quoted us. The car was delivered as promised and the explanation regarding how the car handles was professional and complete.The overall experience including financing was a pleasant experience.Frank Sullivan

MY3BEES

Feb 17, 2013

My salesperson Mike Mandolese is super accomodating and makes you feel like a friend. He did all that was necessary to get me the exact car that I wanted, including color scheme. He returned all of my calls promptly and really was on top of everything. I suggest any one going to Lexus of Smithtown to use Mike as their salesperson. In addition, a fellow named Abbas Rajani is an expert on all of the features of the cars. He took the time on my initail visit to walk me through step by step all of the new features of the car. He was quite helpful. Dolores Russell handled the financial end and she was warm and friendly and quite easy to work with. All in all my experience was very pleasant with no stress.

shlesqgmailcom

Feb 16, 2013

All employees were truly outstanding and could not be more helpful. Frank Loviglio took his time to go over all of the features of the vehicle before I left. They definitely exceeded my expectations.

lkonopelko

Feb 13, 2013

Follow-up emails to Frank Loviglio and Frank Galante truly describe my opinion of and my appreciation for the first class (great rating) service I was provided throughout the sales process. To Loviglio: "I just wanted to shoot you a quick email of thanks for all you have done and for the truly outstanding delivery of the car to me last night. Your conduct throughout the selling and delivery process was that of a consummate professional. In fact, it was the best car buying experience I can remember and I have bought quite a few over the last thirty-five years.To Galante: "I wanted to thank you for the support you provided to Frank Loviglio and myself in consummating our agreement for the lease of a 2013 RX350. In addition to the message I sent to Frank, I also wanted to let you know that I believe your dealership represents the "Lexus brand" in only the best way. From the quality of the sales team (including Frank, Bob Rossworn and Delores Russell), to your showroom and your website, the image of professionalism in support of your luxury brand is quite evident. I plan to return to Lexus of Smithtown when I am in the market for another car and will give your dealership the highest recommendation to anyone I know who may be in the market for a new automobile."

accordman825

Feb 10, 2013

Charles Greene was exceptionally friendly and receptive to my needs and wants as a consumer. He was right there for me from beginning to end. He worked very hard to achieve my goals in buying a brand new Lexus. I also felt part of the Lexus family afterwards especially when on my delivery date I had no ride to pick up my new Lexus CT 200h. Charles was more than happy and willing to take on the burden of picking me up in Ronkonkoma on his day off so that I could complete the purchase in time to make it to work. Even afterwards Charles Greene kept to his words and stayed in contact with me to make sure all was well and was there for me when I called back with the many questions I had. I would recommend this salesman to anyone in pursuit of perfection at Lexus of Smithtown. Thanks again Charles.

bugsatty

Feb 4, 2013

From the moment I met Neil Fogel, I knew that I was in good hands. Neil was quite personable and very knowledgeable about each vehicle I was considering purchasing. In discussing my options towards either purchasing or leasing a vehicle, I truly felt that both Neil and Bob Rossworn were actually looking out for what was best for me, rather than simply trying to get me into any vehicle at whatever price they could exact from me. Neil took great care in making sure I was happy with whatever vehicle I chose and both he and Bob worked very hard to make sure that I was received the best deal I could achieve. Neil, Bob and Denise were a pleasure to lease a car from and made what could be a negative experience into a positive one. Thank you!

P&JWilliams

Feb 4, 2013

Michael went above and beyond to make sure the purchase and delivery of our new LS was a great experience. He was truly excellent: professional, knowledgable, and helpful. Michael is willing to go the extra mile to make sure his customers are satisfied. We highly recommend him.

joy.blom.3

Feb 1, 2013

I've had 5 RX350's, all leased thru Lexus of Smithtown. I've worked with Robert Rossworn originally, and Denise in Finance. Bob moved up (kudos to Bob) and Ken Goldberg took over. Never ever had a bad experience. Denise is the best as far as putting together deals - quickly and proficiently - and always does more than she has to for the customer. I've walked out of there so many times with no anxiety or stress....My husband leased and BOUGHT his LS460, my daughter is leasing her car, my one son leased his car there and now my other son is buying my old Lexus RX350..my driveway is full of Lexus vehicles! Great sales force, great service and just great altogether. Satisfied customer. Will definitely recommend.

esh300

Jan 31, 2013

Visited other dealerships and wasnt taken as a serious buyer because of my age and attire. Abass Rajani was the first one to greet and offer his knowledge and service in a friendly and professional way. Although i did not receive the number i was looking for on my trade in, Robert and Abass agreed on a fair price for the new vehicle and stuck by it. No hidden fees or common dealer tricks. Would highly recommend.

Granmary2011

Jan 30, 2013

We love this Dealership because, not only do they have great automobiles, but they have wonderful sales personnel who go above & beyond to serve their customers! They are courteous, friendly & knowledgeable. We would recommend this Lexus dealership...and we have. Our son has purchased from them as well in the past. Walter Maron spent a lot of quality time with us, with help from Jerry. Resulting in another satisfied customer!!

bsadiq

Jan 29, 2013

The price was extremely competitive and their financing department was just as good. Customer service was incredible. Price was just as they said it would be and they were always straight to the point. No beating around the bush. Neil Fogel was very friendly and I look forward to visiting him again for our next Lexus. Also like to thank Dolores Russell and Bob Ross. Thanks again, from a satisfied customer.

Diane22

Jan 29, 2013

Neil Fogel made leasing our new Lexus extremely easy and stress free. We are looking forward to working with Neil again soon. He explained everything to us and made sure we understood the new car before we drove away.

IPESCE137

Jan 29, 2013

We were very satisfied with over all experience. Robert Rossworn was very helpful. We were very satisfied with the hands on training we received from Abbas Rajani. We would highly recommend Lexus of Smithtown to all our friends and family.

fornaroj

Jan 28, 2013

Ken -- a great job. This is my second car that my wife and I purchased from you and we are very happy. You are informative, you care that we are comfortable, and you again made sure that we left the dealership with all of our questions answered. In particular, you spent a great deal of time making sure that we know how to use the numerous features in our car. These are complex machines. You make it very clear and easy to follow. I also know that you will help us after the sale is done.

Sal Scilingo

Jan 25, 2013

I think great is not high enough for these people excellent is a better description. I have been using this dealership for the last 5 or 6 Lexus cars and SUVs that we purchased. The personal in the front office are excellent so is the service dept. As of now I wouldn't consider going to any other dealership. We have a home also in Brandenton FL and I will always use Lexus of Smithtown. Walter and Robert made it a pleasant experience from buying the SUV to picking it up the next day. I would like to thank them!!

Tarben93

Jan 20, 2013

This is my first Lexus and first hybrid. Ken was extremely helpful with making sure we knew all our options and answered all our questions. I am very happy with my new Thank you Ken and Smithtown Lexus.

Kgktooth

Jan 20, 2013

This is the second time I have purchased a RX 350 from Mike Mandolese. He has always been extremely friendly and always willing to offer any help one might need. I highly recommend him to anyone interested in leasing or purchasing a Lexus.

MichaelHartnagel

Jan 18, 2013

This is our 5th car from Smithtown Lexus. The staff is always very pleasant and accommodating. I would recommend them to anyone. They are willing to help you any way they can.

rlwphd

Jan 17, 2013

Courteous and pleasant, knowledgeable personnel. Time was taken to explain many important details of the car. I had a couple of special requests which were taken care of immediately upon delivery.

marge.yaspan

Jan 17, 2013

I recently puchased the 2013 RX 350 at this dealership. I had previously purchased from them 12 years ago, so I was due. Although we had visited another Lexus dealership, Smithtown was clearly the place to buy. When you purchase a newer model luxury car there is quite a bit of technology to learn. The radio is configured smarter but differently, there is the "app suite" to understand, and the xm radio was new to me. There is a learning curve, at least for me. Abbas Rajani sat with me in the car on THREE different occassions (a total of 4 hours) , brilliantly explaining everything. Initially, we reviewed everything this great car can do. The 2nd and 3rd times he helped me really understand the what, how and why of the Lexus systems. There is a 10 lb. manual or there is Abbas. You choose. In addition, he is the funniest, nicest person. He is smart but not intimidating. Each time we met, he asked me to let him know if there was anything further he could help me with.I recommend the Lexus (much better looking than BMW or Mercedes. I recommend L. of Smithtown, and definitely buy from Abbas. In all, our experience at Lexus of ST was very positive. Agreeing on the price was not too stressful. The follow-up, as mentioned was superb. Once the vehicle is purchased, the dealership really cares that you enjoy and understand all that a Lexus is capable of.

Rashark

Jan 14, 2013

Have been with this dealership for over 15 years and will not go anywhere else. The dealership is the best in the state. I have had over 7 new vehicles with this dealership, so if you want the best care, visit them.

Wshaikh1a

Jan 12, 2013

I purchased my car from this dealership and over the years anytime I have had questions or needed assistance Abbas Rajani has delivered extraordinary service and has gone above and beyond to ensure my matter was resolved and I was satisfied. Many thanks!

felivan

Jan 12, 2013

This week my wife and I leased a new Lexus ES350 at Lexus of Smithtown. Our Sales Consultant was Michael Mandolese. We have never experienced a less stressful car leasing transaction than the one we experienced with him. He was very knowledgeable and caring. He made it easy to understand the deal, the car and the price was right on. When we picked up the car, Michael spent a lot of time demonstrating to us the features of the car and how it works.A thanks also to Denise Plourde for the final touches to the car which was prepared and ready to go as promised. All around a great experience, a very friendly place to buy or lease a car which I hope to repeat in Smithtown again in three years!

cattymat

Jan 10, 2013

David and Delores were very helpful and professional. David helped me from start to finish on the purchase of my new IS250. This was my first Lexus purchase and found it to be a great experience. David took me for the test drive, showed me the car in 3 different colors so I could make up my mind as to which one I wanted. He explained all of the cars features and was very patient and helpful. He also walked me through the features once again when I picked the car up and called me afterwards to see if I had any additional questions and to see how I was liking the new car. He was friendly and professional and I will definitely recommend him and this Lexus dealer to my friends and family! Thank you!!

Carlos Quintana

Jan 9, 2013

Buying a, somewhat expensive vehicle never has been so easy. You guys a great worked with us extremely well and made the experience enjoyable.Extremely, satisfied.Thank you, to all the staff specially Michael Mandolese.

sjohns63

Jan 8, 2013

This was my second lease and everything was handled perfectly both times.Could not be happier with the sales team as well as the service department.The receptionist in the front is extremely helpful and very efficient.Would highly recommend a visit to this dealer.

trekker26

Jan 7, 2013

My excellent experience with Lexus of Smithtown may be attributed to the immediate and meticulous attention to detail initially offered to me by Denise Plourde and followed up by Kenneth Goldberg's patience, courtesy, energy and sensitivity to my needs as a customer. Both Denise and Ken demonstrated their ability to anticipate my needs as well as my personal preferences and they met or exceeded them at every step in the sales process. They did so with courtesy and respect for my time as a busy professional and were constantly aware of my needs as a customer. This is the seventh automobile I have leased through Lexus of Smithtown and this does not include two or three more leased by my wife as well as other family members. I keep returning to Lexus of Smithtown due to the craftmanship of this vehicle and the quality and caring response I receive from their staff. Thank you Denise and Ken for being so good to me. My recent selection of an RX350 F sport exceeded my expectations and was exactly what I was looking for this time around.

jackisel

Jan 7, 2013

My husband brought in our 2006 GS300 for a 100,000 routine maintenance. After checking the car in he decided to take a look at the 2013 models. It was December to Remember, and it held true for us. After talking to Neil at length he worked on a deal for us. We only had a few days to put this together before the incentives were no longer. Neil introduced us to Frank who put a package together for us. Fortunately the car we wanted, Lexus ES300, was in stock. Denise put in a few long, hard days to make this work for us. We are now enjoying our new Lexus and can't thank all of you enough. If we could rate you dealership higher then 5 we would. It is a pleasure to deal with all of you. Your customer service is superb. Our overall experience could not have been any better. Thanks to all of you for all of your hard work.

michael.cantore.9

Jan 5, 2013

Charles listened to our needs and was courteous, friendly and professional. Kept all his promises andmet our expectations....we have been Lexus owners for years and will continue because of someone like Charles......................................

5477petrocorp

Jan 3, 2013

My wife and I have leased from Lexus of Smithtown several times in the past and I would highly reccommend to all my friends , former customers from my prior bussiness , and my relatives to either purchase or lease a vehicle from this dealship. Denise Plourde is a friend of ours for years and a she has always been a great asset to Lexus of Smithtown per her knowledge , wonderfull personality , and a great friend to me and my wife forever , along with her husband as well . In Denise's absense due to being very ill a young lady by the name of Taylor West made the delivery and she was as professional as I have ever seen and I'm sure she was taught by the best ( Denise Plourde ) I could go on and on but there would not be enough space to fit all the friendly atmosphere in this dealership .Very Happy Customers Again,Robert & Diana Meier6 Glen Hill Ct.Shoreham , N.Y. 11786

drmark

Jan 3, 2013

By far, the most efficient, honest and friendliest dealership I have had the pleasure of working with. Usually, the word "honesty" is not associated with purchasing a car as the industry is fraught with "great deals" as I have found all too often when shopping both Online and in advertisements. However, those "great deals" are rarely, if ever for the consumer. Lexus of Smithtown is the exception! They don't offer "great deals," they just give you the best price, best value and best experience in the industry. I get excited when my lease is up because I both get to have a new car and I get to work with those exceptional people once again. They are a model of "excellence" and the rest of the country should pay careful attention to a paradigm that lends itself to happy customers and success.

kingfish777

Jan 3, 2013

i as a truly undecided buyer and met with Ken twice and he was straight and upfront with me from the beginning. I then on my third visit spoke with Bob who again was straight and did not waste my time and we had a deal. I appreciated the no sales gimmick chat and we got to the numbers and made it work. And of course loving the car did not hurt.I test drove it and it was truly out of the 5 cars I was looking at the best. Finally i met with Joe when I picked up the car and he walked me thru it step by step and spent 2 hours mto the point of making my head spoin but i really did apopreciate his time and patience. Denise was in charge of the financing and again she was very thorough even contacting my insurance company and getting that done as well as the transfer of the plates and the bank rate which was fantastic. Overall a real pleasant experience.

lexus113

Jan 2, 2013

Leased a new 2013 Lexus RX350 from Lexus of SmithTown and I have to say in the 35 years of either buying or leasing cars, this was the most pleasant car hunting experiences that I have ever had. I narrowed my choices of new cars to the Lexus RX350. After visiting and phoning several Lexus dealerships in Manhattan, Queens and Long Island, my search was over the moment I stepped foot into the SmithTown delearship. Matt welcomed me to the delearship by briefly giving me an overview of the delearship. He also gave me a test drive of the RX 350 F and although I thought the pricing to be a bit higher that I wanted to spend, he immediately spoke to me about a comparably equipped RX 350. After negotiating the lease price, I was introduced to Robert Rossworn, (Sales Manager) who further refined the deal and gave me a holiday coupon. I was sold then but Robert followed up with a phone call and that confirmed the deal. The delearship is outstanding, great customer service and friendly. No pushy sales gimmicks. Recommend them highly.

mschwartz830

Jan 2, 2013

This is our third purchase from Lexus of Smithtown and it indeed proved to be the best so far! Every aspect of our transaction for the Lexus ES 350 was flawless!! Robert Rossworn is very professional and thorough. Ms. Russell was a pleasure to work with and Neil Fogel was pleasant and patient as he showed us all around the vehicle.We heartily recommend this dealership to all who are interested in purchasing a fine luxury car from a wonderful sales team--Job well done! Many thanks!

pernille.jensen.374

Jan 1, 2013

We purchased two Lexus in two days! Our main sales person was Neil Fogel; Joseph Giaquinto filled in the day Neil was off and we picked up my car. Neil was a pleasure to deal with. He went above and beyond in making us feel comfortable throughout our visits; we never felt rushed and truly enjoyed his company. I think the description "old school" describes Neil to a tee. He is professional through and through, and goes the extra mile always with a smile; it is clear to all that he really enjoys what he does. Neil didn't rush us, was always extremely courteous and shared little anecdotes that always made us laugh. It's a breath of fresh air to encounter such a professional and personable individual nowadays!As I mentioned Joseph Giaquinto covered for Neil Fogel the day I picked up my car. Joseph went over all the technical aspects and as we went along, he set up the system to my liking. Again, this was done with a smile.Our overall experience has been excellent!

Csenft

Jan 1, 2013

I am writing to regarding Lexus Smthtown because of the exceptional service my husband and I received. Our sales man Frank Lovigleo, spent probably an hour with us helping us decide on the car we wanted, there was no high pressure sales. We found the experience to actually be enjoyable. Other sales people in the dealership were polite and friendly and interacted with us also. I was not certain that I wanted to purchase a Lexus RX or an Acura MDX, I must tell you that it was the way Frank Loviglio spoke with us and his patience and knowledge of the car that convinced me that this was not only the car for me but also the dealership to make my purchase from. The price for the car was fair, the trade in price we got for our Lexus E350 wasfair, all making the deal pleasant. On delivery of the RX Frank Lovigilio again made it a pleasant experience. He explained patiently each and every paper that needed to be signed then spent over an hour with us in the car explaining how to use everything the car had to offer. He then called the next day (a holiday) to make sure we understood everything. Because of Frank and his exceptional treatment of us during this transaction we will definitely be recommending Lexus Smithtown to our friends and family. .

jkek

Dec 31, 2012

Kenny has always been excellent. We have leased cars with Smithtown before and this time we decided to buy. Ken was very helpful, always friendly always informative and worked with us on getting the car loan and the price.When we picked up the car today he sat with us and showed us everything on the gps and connected our phone to the bluetooth and also set up the garage door opener for us so we didn't have to do it when we got home.He is also excellent when it comes to returning phone calls. Whenever we call,if he's not available at that moment, we get a call back always on the same day.

elaine spitzer

Dec 26, 2012

Many consumers enjoy the art of the deal and the thrill of negotiations. There are those that enjoy haggling the afternoon away, feeling as if they have worn the dealer down, and now own a new car at an unbeatable price. I am not one of these people. Obviously, I also want to leave a dealership feeling as if I have purchased a new vehicle, at a great price. However, I would prefer to leave knowing that I have achieved this because I have worked with someone who is both professional and trustworthy. That is Robert Rossworm. I not only feel assured that I have purchased a wonderful car at a fair price, but I also feel confident that Robert has walked me through each step of the process, advising me on details that I would not have even thought or known about. I have purchased four cars from Robert, and although I have relocated to Florida for most of the year, I still prefer to purchase a car from Robert Rossworm in Smithtown.

tdr280z

Dec 24, 2012

I recently purchase a new GS 350 F sport from this dealer. The handling of the entire deal was very professional and an outstanding customer experience. Neal, Tim and Denise were exceptional folks to deal with and has made my new vehicle purchase an excellent one. I drove my new car away saying to myself it was a pleasure to deal with these people.

Edna Fetkowitz

Dec 21, 2012

This is my 3rd lease from Smithtown Lexus and dealling with Robert Rossworn. Robert has always been helpful, personable and an all around guy that I like working with. His assistant Taylor was very good at instructing me with the new system in the 2013 Model. I would highly recommend this dealership to my friends and family.

SandyTheCar

Dec 20, 2012

After owning four Infiniti's I thought perhaps it was time for a change. My research on the Internet led me to believe the Lexus ES 350 was the best car for my current needs. I needed a car quickly as my previous car was destroyed in the horrific Hurricane Sandy. Friends of mine recently purchased their convertible from Lexus of Smithtown and couldn't say enough wonderful things about the dealer, so I began my search for a new car at Lexus of Smithtown. From the moment I entered the showroom, I was treated with with respect and dignity, and I immediately developed an excellent rapport with my Sales Consultant Neil Fogel.After sharing horror stories regarding how we survived the storm, Neil appreciated my sense of urgency, and assured me that I'd be very pleased that I chose to begin the daunting search for my new car with Lexus of Smithtown. Very quickly I determined that I had selected the right car as well as the right dealer and sales consultant. I didn't feel the need to shop around, and very quickly we were able to negotiate a price that I felt was fair and reasonable - both for myself and for the dealership. Neil did an amazing job of winning me over and my search for my new dream car began and ended in just one visit. It was truly a pleasure working with Lexus of Smithtown, and honestly, Neil went above and beyond making sure that all my needs and issues were addressed in every way.Kudos to Lexus of Smithtown, and my Sales Consultant, Neil Fogel.

toothdoc1

Dec 19, 2012

Mr Maron and Mr Rossworn made buying my first Lexus easy and a pleasure!! Everything was explained perfectly, and I never felt pressure to buy the car. I would recommend this dealership to anyone, and especially working with these two gentlemen..the experience was A++++!!!

ztoothman

Dec 14, 2012

Smithtown Lexus makes the car buying experience just that - an experience. They make it easy - they listsn to the custome. Rhwy under promise and over deliver, great combination. They should be the poster child for car salespeople.

camillecaifano

Dec 14, 2012

From the moment I met with Neil Fogel I felt comfortable and welcomed. A true gentleman, his approach is friendly, upbeat and positive with absolutely zero pressure. Neil educated me on the features and benefits of the new Lexus ES and gave me the information I needed to make my decision to purchase. This outstanding treatment did not stop after I purchased my car and today I am one happy fan of Lexus of Smithtown NY. Everyone in this dealership from the sales team, finance, service, reception and attendants are polite and excel in customer service. It feels great to drive a car that not only meets but exceeds all of my expectations and to know I have a whole team of wonderful professionals on my side!

jnpea

Dec 13, 2012

From the start, Frank Galante was straightforward and no B.S. which I appreciated. He was accomodating and got Abbas Rajani to assist me with my plethora of technical questions, which were answered fully and pleasantly-what a great, genuine, patient guy. We waited a long time to purchase such a fine auto, and are glad to have worked with Lexus of Smithtown now that the time was right. Looking forward to a continuing positive relationship with this exemplary dealership. Thanks! JP

klevine21

Dec 10, 2012

The leasing experience at this dealer was excellent. Price was fair and the delivery process was superb far exceeding the process we have experienced at other dealerships. Lexus of Smithtown is the best!!

lydia.williams.1447

Dec 4, 2012

We have just purchased our 3rd. new Lexus. One of the main reasons we purchased a Lexus is because of Bob Rossworn. He has always given us his undivided attention everytime,of course we also love the way the car drives and fills all of our needs. We would also like to give thanks to Frank Loviglio for helping show all the new updates the car has.

PMOORE329

Dec 4, 2012

Kudos to Bob Rossworn and Walter Maron. They made mt trade-in, early lease termination and new lease purchase a very pleasant experience. They were very helpful, knowledgable and professional. Thanks gentleman!!

ravnad

Dec 3, 2012

The salesmen are extremely knowledgeable, and most importantly, straightforward and honest. My wife and I found them a pleasure to deal with, and we learned a considerable amount through our discussions with them. Even though we did end up buying a car at this time, when our current lease is up we are eager to return to this dealership, even though it is considerably further away from our home than others.

Michael5698

Dec 3, 2012

This was my second purchase from Lexus of Smithtown. Ken Goldberg assisted me in a professional patient manner and I bought a LS460 AWD from him. I have owned a Porsche and a Mercedes and am pleased to say that the interactions I have had with Lexus of Smithtown, both sales and service, has been fantastic and second to none. Do yourself a favor, Lexus's are wonderfully reliable cars, buy one from Lexus of Smithtown and experience sales and service the way it is supposed to be done.

bhoehn52

Dec 1, 2012

We have been Lexus of Smithtown customers since 1994 and have always been extremely satisfied with the quality of Lexus cars and the level of customer service shown by the staff. This past month, we lost 2 Lexus cars to Hurricane Sandy and contacted Ms. Plourde for help in getting a new Lexus. We can not express our gratitude enough for the attention and support she provided as she quickly got us exactly the Lexus GS350 we had hoped for.Ms. Plourde introduced us to Mr. Hitt who led us through the purchasing and acquisition process. All we can say is the he has set the bar at the highest level for customer service and attention. Mr Hitt picked us up at home and brought us to Lexus the day we picked up the car. He spent several hours leading us through the technology of the car with a level of patience that was amazing.His professionalism and sincerity in making this a positive experience was overwhelming.We have always found Lexus of Smithtown to be an organization that values its customers and is focused on developing and maintaining long term relationships with them. From the staff that greet you at the door to the mechanics in the garages, their staff members are the best.Thanks again to Denise Plourde and David Hitt for everything. Barbara & Richard

erosenbloom

Dec 1, 2012

Lexus of Smithtown was recommended to me by a friend after my previous Lexus was totaled during hurricane Sandy. I don't live near Smithtown, so my initial response was to try to see what the Lexus dealership closer to my home and where I'd purchased my last Lexus, could do for me. As it turned out, they couldn't do much for me and I didn't enjoy my experience. So much for customer loyalty. I then went to Lexus of Smithtown and had a completely opposite experience. The staff at Lexus of Smithtown was extremely helpful and pleasant and the dealership had a pre-owned Lexus that fit my needs perfectly. David Hitt and Denise Plourde were a pleasure to work with. David was extremely knowledgeable about the RX-350 and was able to answer all of my questions and even some I hadn't thought to ask. Upon showing me how the car worked, David even quizzed me to ensure I had retained some of the key points he went over. Denise Plourde, the Finance Manager, patiently and clearly explained all of my options with respect to extended warranties and took the time to walk me through the financial process. David Hitt has been in touch with me a few times since my purchase to see if all is well with the car and to let me know he is always available to answer any questions that may come up.I had a great customer experience from start to finish at Lexus of Smithtown and, even though they are NOT my local dealership, I will return there for any future Lexus purchases I make and I will refer friends who are in the market for a new or pre-owned Lexus.

Tamaraway

Dec 1, 2012

On Sunday afternoon (11/25), my husband and I walked into the Lexus dealership of Smithtown. We've spent the last 6 months researching SUV's and decided that the RX 350 was the best fit. The moment we walked through their doors...we knew it was going to be a great experience. David Hitt greeted us by the door and kindly asked if we wanted any refreshments. It was like being on an all-inclusive cruise but the midnight buffet offered cars and SUV's instead. After our test drive we met with David and Frank to discuss numbers. Even after their door closed for the night, their patience never ceased! We reached an agreement that made everyone comfortable. Dolores contacted me the very next day to process DMV paperwork, and by Friday I was learning how to work all of the features that the RX had to offer. David spent 2-hours reviewing every button inside of my new SUV. My household has seen A LOT of cars/trucks (13 to be exact) and I can say without a shadow of a doubt that this experience has been the best. Would I recommend Lexus of Smithtown to a friend....Absolutely!

Edward Borden

Nov 30, 2012

Always excellent service and good deals at this dealership (since our first LS400 in 1990!). When we told them our main goal at this visit was to lower our lease payment, they were very aggressive and creative and they worked out a very good deal.

lindychristian

Nov 29, 2012

We have just purchased our 4th Lexus. The quality of the cars is exceptional. We keep returning to the Lexus of Smithtown dealership because of the trust we have built with Bob Rossworn he is warm, friendly & highly professional. He always goes over & beyond to accommodate every question & concern with the patients of a Saint! Bob is the reason we would never consider another dealership. Lexus of Smithtown is blessed to have Bob on their team!!

kvkkmom

Nov 27, 2012

This is the third RX 350 purchased from this dealer. Checked with two other dealers and again, I received the best price right from the start without playing a numbers game. Everytime we purchase a car, its a hassle free experience dealing with friendly people. The other thing we like is you are never felt rushed to sign. Upon delivery, they take the time you need for them to explain in detail the options and functions. They even help set up your phones to the bluetooth. The few times we have used the service department, the car is serviced quickly and the car is returned clean. Would without a doubt, recommend them to my friends for purchasing a car. Bob, David and Dolores are all great!

thaodds

Nov 24, 2012

We would like to thank to David Hitt for his excellent and professional service. David is very patient and honest to us. We feel very easy to deal with him. We went to 3 different dealers BMW, Infiniti, Audi before seeing David. He took his time answering all of our questions with pleasure even though we did not buy it at the first visit. We went back the second visit with our children. Again, he made our trip worth and our children felt the same. With his charming personality and professional expertise, he helped us buying the IS250. We strongly recommend him to our family members, friends, and neighbors. Thanks again David. Linda

stacey kleet

Nov 21, 2012

I recently purchased my third lexus vehicle from Lexus of Smithtown. From start to finish, I was extremely pleased with the service that Robert Rossworn and Kenneth Goldberg provided. They were friendly and professional and that is the reason I keep returning every three years.

morton weber

Nov 20, 2012

Exceptional experience. professional, committed, and responsive, The best tradition of Lexus. From salesman to sales manager to after sale person..Honest and forthright. The dealership is immaculate with ammenities. The time devoted to delivery was efficient and pleasant. WE will go back..

fseely

Nov 20, 2012

I have been leasing Lexus cars for the past fifteen years. This is my first experience with the good people of Lexus of Smithtown. From the very first hand shake with Sales Manager Robert Rossworn and Sales Consultant Michael Mandolese, I knew I was in for a flawless leasing experience. I met with Financial Services Manager Denise Plourde who took the time to explain the available package options currently offered by Lexus. Denise was knowledgeable and took the time to explain everything in a cohesive, straight forward manner. Michael Mandolese spent as much time as I required on the day of delivery. The car was immaculate and his explanations of the new features on the 2013 ES were clear and concise. If you have not visited Lexus of Smithtown at this point, you owe it to yourself to do so. A totally professional experience with friendly, well informed people.

aw62679

Nov 16, 2012

Not only was I impressed with the quality and friendliness of the dealership; the sheer speed at which I got my new hybrid vehicle was impressive. I worked with Neil Fogel, he is caring and wants his customers to be nothing but impressed with the service, and that is exactly what I got. Thank you Neil for the wonderfully smooth transition to my new hybrid Lexus! A++++The doc!AW

jconetta

Nov 14, 2012

I write to express how pleased we are with our new Lexus but more importantly with the staff at Lexus of Smithtown. David Hitt our sales professional was wonderful. He spent a lot of time with us introducing us to the car, patiently answered all of our questions and made sure we were completely comfortable before we drove away. During the entire process from his first greeting, through the paperwork and pick-up he was completely professional. This is our sixth Lexus (the first from Lexus of Smithtown)and we have never enjoyed such a seemless purchase and delivery nor felt that our sales person would always be available in the future to facilitate any issues that might arise. Simply put Davit Hitt is the best and we will certainly return to Lexus of Smithtown in the future. I have alreadly recommended the dealership and David to a friend. We also worked with Denise Plourde who facilitated the final paperwork. She was also excellent to work with. That part of the process is usually long and arduous but she made it easy.Both David and Denise followed up with us on several occassions and I know with confidence that they will be there for us in the future.

phillipwww

Nov 14, 2012

I want to thank David for his professinalism. We walked in to test drive a car and ended up buying our 3rd Lexus from this dealership. David walked us through the whole process, his attention to detail was comforting. We have never experienced this kind of customer service at this dealership or any other dealership. David explained the new items in our car and invited us back for a follow up. He called to find out how things were going with the car and if we had any questions. Thanks for everything DavidNovella & Dennis W

WilliamSchaefer

Nov 11, 2012

The sales staff and service department are the best I have experienced in 40 years of car ownership: efficient, friendly, and highly professional. This is my second car from Lexus of Smithtown and I would not consider another model or another dealership. My salesdman (Ken Goldberg) was exceptionally informed and able to answer every question I had. He spent as much time as I required in answering questions before the deal was consumated and thoroughly reviewing the car upon delivery. Sales Manager Robert Rossworn worked with me in achieving a fair deal. Indeed, while obviously insuring a profitable deal for his company, I found him to be the exact opposite of the stereotypical car dealer. He obviously takes great pride in the dealership and was a pleasure to work with. Denise thoroughly explained optional equipment for my car. I never felt, at any time, pressure or an attempt to "force" a deal. I found the entire staff to be honest and upfront in explaining pricing and other provisions of the contract. The dealership, itself, is spotless and very client friendly. Lexus has a well deserved reputation as one of the finest automobile companies in the world. The quality of both my cars has been exceptional. Lexus of Smithtown vividly underscores the quality and professionalism of that company.

ES35

Nov 11, 2012

We live on Long Island and we purchased a new RX350 to replace my wife's RX which we were giving to our daughter.We purchased the car prior to hurricane Sandy which did extense damage to the N/E.They kept us informed and somehow delivered the car as promised. Since it was next to impossible to get gas on Long Island after the storm ,my only question was ,will I have enough gas to get home. They advised me not to worry ,we will take care of you. When we picked the car up it was in perfect condition ,and it had a full tank of gas. We did not buy our two prior Lexus cars from them,but we will buy the future ones.I highly reccomend our sales rep, Kenneth Goldberg and FSM Dolores Russel,they did a great job in spite of very difficult circumstances.I would also like to thank SSC August Santini for having the sevice dept check out our 06RX,before we gave it to our daughter.

DrPESRheum

Nov 9, 2012

Reputation of salesman was known to our family and he did not disappoint. He was courteous, helpful, anticipating our needs, went the extra mile to serve us. Both Michael and Frank were classy and gentlemanly and took pains in explaining each step of the way.

bpetrik

Oct 26, 2012

I have been a customer of this Lexus dealer since 1998, I purchased the following cars from them:1998 ES2004 RX2008 GS2010 RX2013 GS2013 RX FsportThe sales and service staff at this dealership are exceptional, it is a pleasure to purchase and service a car with them. I would recommend this dealer to anyone that wants to purchase a new Lexus on Long Island.They care about their customers and they do whatever it takes to make sure their customers are 100% satified.I worked with Walter M., Robert R. and Denise P. on my most recent purchase and next year when my son starts driving we will be getting him a Lexus because this dealer is that good.Many people take the time to complain when things go wrong at a dealer but they do not take the time to commend them when things go right, that is why I am rating this dealer.Thanks.Bob P.

drbdrayer

Oct 23, 2012

Robert Rossworn was a pleasure to work with when my husband and I purchased our Lexus about a half year ago. We recently lost one key, and, since he told us at the time of sale to call any time we had a question or problem, we called Mr. Rossworn. He was true to his word - a great help as far as replacing the key in a short time. There was no car sale at this time - just help and advice... and a car wash!! We truly enjoy working with him.

lexusgce

Oct 23, 2012

They exhibit a dedication to ensuring that the customer is completly satisfied, and are willing to "go the extra mile" to achieve that objective. They make the customer feel that he is in capable hands and that they will be friendly and responsive to any customer issue.

Zeehill

Oct 21, 2012

Both Mike & Bob are simply terrific! This is my second purchase from this dealership & the attention to detail & the customer service I received is to be commended! In fact, they are so helpful & professional that I talked my husband into switching his car from the Jeep that he loved & had been driving for years to a Lexus SUV! There isn't a better reference than that! Thanks for everything-I am a permanent Lexus driver & will continue to recommend this Lexus dealership & both Bob & Mike to others!