Lexus of Serramonte reviews

Marina Hardeman

Oct 28, 2016

Car was serviced and ready as promised. Went extra mile to check on my extended warranty.

Dave Esber

Oct 18, 2016

This was one of the worst experiences I have had with any dealer and any Lexus dealer over 3 decades. There was inconsistent communication, information demands that my local dealer said were not necessary and a general chaotic aura surrounding emails, phone and in person communications. Although the individuals were pleasant, it took an incredibly long time to close a deal.

Renee Duran

Oct 18, 2016

Car was exactly as advertised, managed a fair deal. Car needed a part for navigation to work and they had it fixed within 48 hours.

N. Fernandez

Oct 17, 2016

The worse service ever. I arrive there to drop my vehicle off for my first service and no courtesy car was offer/provided at all, so I had to walk home in the rain!!!!! Horrible service. And when I got a call to pick up my vehicle, my floor mats were still dirty and the interior of my vehicle were dirty. I was told that it was a 5k service plus wash and vacuum but seems like it was only the 5k service. This will be my last time ever bringing my vehicle there.

Barb

Oct 16, 2016

All Lexus employees are terrific and helpful and the service department is very responsive.

Hentry Jebasingam

Oct 15, 2016

Had a pleasant and hassle free experience working with JB at Lexus of Serromonte in California. And purchased a Lexus Hybrid. Will do it again, so highly recommend this dealership if you seeking a Lexus - used or new.

RX Owner

Oct 12, 2016

Excellent service experience from greeting, review of maintenance records to completion of work.

Kay Kim

Oct 7, 2016

Amado Decastro was a very helpful and gave me a excellent service.I will love to recommend to friends.

Alice Kong

Oct 5, 2016

Great customer services. As promise the car was done and with my busy schedule I was able to get a loaner car during the service of my car. Thank you!

Benjamin Ko

Oct 5, 2016

I had trouble starting my 2011 CT Hybrid, brought the car there without an appointment and they replace my battery, inspected the car for safety and washed it. The Service Advisor, David Martinez, quoted me a lower price for the battery than normally charge. He took the time to explain the wrong quote and honor the original quote before the service was completed. Great service all around!

John Deleon

Oct 5, 2016

Lenny Villajin (service advisor at Lexus of Serramonte) is a very professional guy, he always make sure problem is taking care of. He's on time and always explains everything to me and my wife. Keep up the good work Mr. Vllajin , your the kind of employee this company need..

Rick Morales

Oct 5, 2016

Dean DeCastro is Excellent. We have been taking our cars to Lexus of Serramonte for years. We travel all the way from The Eastbay instead of going to our local dealer in Concord Ca.

Peggy C.

Oct 4, 2016

Excellent ... great job Adrian & mechanic's team!!!!

Renee Duran

Oct 4, 2016

Lexus of Serramonte did a FABULOUS job with my recent Lexus purchase. Raj was incredibly helpful and very service oriented. The dealership is pristine and a very welcoming place to be. The sales process was not pressure oriented and was quite smooth. I LOVE my car and look forward to going back to the dealership for whatever I need. Thank you Raj!! Thank you Lexus of Serramonte!!

Edwina Ow

Oct 1, 2016

Excellent. Had a nail in tire. They repaired it plus washed my car!

ursafilms

Oct 1, 2016

Great service has been the hallmark of this company since I bought my ES250 in 1991.

Shirley Tam

Sep 29, 2016

very pleasant employees and very professional service provided.

49ers Faithful

Sep 28, 2016

My service representative, Dean DeCastro, is always upbeat and very informative. He understands any problem I'm having and gets to the solution with speed and accuracy.

Janice S. Gonzaga

Sep 26, 2016

I received pleasant, quick service. Not all of the haggling that you find in a lot of dealerships.Everything was done and completed efficiently. Great customer service!

Clifton Brown

Sep 24, 2016

Unexpected offer for a new lease 21 months before expiration on a 2016 NX! Great car and great deal!

Mehran

Sep 23, 2016

Great service and happy with the work provided. Would be going back for my services

Roger Lewis

Sep 23, 2016

Great experience with Nick Hart. He was attentive, informative, and was very pleasant to deal with.

Will

Sep 22, 2016

poor customer service (sales guy was great though). He did what he could to overcome all obstacles. General Manager and beyond-not so great. This is not the quality of service I'm used to. You have to think about something more than money when you are selling cars. People Matter!

A Duong

Sep 21, 2016

Service is consistently excellent. Key is consistent.

Frisko86

Sep 21, 2016

I have now services my car at Lecus of Sereamonte a few times and all I can say is I will continue to come here. The people that work there are very friendly and attentive, the service side is very prompt and always try to make it a great experience. I'm a very happy camper!

Carolyn Garrick

Sep 20, 2016

I like the fact that I was treated like a valued customer.

Y Yim

Sep 19, 2016

This facility is pretty good in general. The staff there were very friendly and courteous. The facility is clean and spacious. However, I do have some concern about the work they recommend their customer to work on. Specifically, it is related to the wheel alignment they recommended on my IS 250. My car had pretty low mileage (only 23,300 miles). I did not notice any alignment problem at all. When I took my car to this facility for routine maintenance, I was told that the car needed a replacement of the front tires. As a result of this, according to the service advisor, my car needed a wheel alignment. After the work was performed, I checked the printout sheet for the alignment work, I noticed there was virtually no improvement in the front wheel alignment. As to the rear wheel, it was actually worse then before (although it is still within the specified range). I am not sure if such work was really needed. I recalled that I had similar problem with this dealer a few years back with my other Lexus (ES 300), so this is not an isolated incident. Although I love my Lexus, this is certainly not a good experience.

Erica Omundsen

Sep 17, 2016

All service managers are terrific - understand how to provide truly excellent customer service.

Steve Wan

Sep 16, 2016

Service is not bad, I like the service that is your customer representatives are very professional. That's why I always take my car to your shop for repairing service.

GC DORY

Sep 15, 2016

Truly satisfied. Was properly informed of services to be rendered, questions were answered politely and in detail, wait time acceptable and lounge area for the wait was quite comfortable.

Lillian Spiegelman

Sep 14, 2016

Mauricio Rodriguez was very helpful and knowledgeable.

Lexus

Sep 10, 2016

No problem w/repairs & customer service except that I have to wait longer than what they promised due to difficulty taking the old part that's rusted. Offered rental car but preferred to just wait 3 hrs. 45 mins.

Abigail Chao

Sep 5, 2016

It was good. My sales person Nick Hart was very helpful and he answered all of our concerns.

Jamie Lee

Sep 5, 2016

Lexus of serramonte is very professional and get thing done quickly.

John Dollard

Sep 2, 2016

Drago, our salesperson, was outstanding. He gave us his undivided attention, and spent at least two hours of his time explaining the pro's and con's of each vehicle we looked at. When we finally decided upon a vehicle, he was very accommodating in making the transaction as seamless as possible.I would recommend Drago to any future customer because of his professionalism, knowledge of the product and his commitment to his buyer's satisfaction. I FIVE HIM SIX STARS

Carol at seascape

Sep 1, 2016

Professional, caring staff. They made a potentially stressful experience a pleasure. I felt well cared for. I am thrilled with my new used car.

Fu Xie

Aug 30, 2016

Service consultant was excellent! He was knowledgeable and friendly!

Victorio Boo

Aug 30, 2016

Very pleasant to deal with and very knowledgable on all aspects of the car we bought.

Eva Hui

Aug 29, 2016

BJ was very nice and patience even I kept asking the same questions.

Lavio Benitez

Aug 29, 2016

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great

Robert Mametsuka

Aug 29, 2016

First visit to Serramonte Service and Repair. My father was a huge fan. Now I can see why. Everything was smooth and professional. I LOVE that they wash and clean the inside of the car!!

Zenaida Baniqued

Aug 25, 2016

Staff are friendly and considerate. They attend to the problems and resolve immediately

Harry Hobbs

Aug 23, 2016

I deal with Lenny, a true pro!Always makes my time count, is friendly and fun to deal with.Not to mention he gets it all done!

Cristia Gorospe

Aug 22, 2016

Service was quick, car was well cleaned well, Mauricio Rodriguez, service consultant explained well what's needed for my car for the next service, no pressure made.

Karin SL

Aug 22, 2016

It was a good experience. Just missing my usual service representative who was on disability.

Mary Brady

Aug 22, 2016

I was very happy with Raj at Serramonte Lexus. He is professional and takes care of every detail in explaining and delivering of my car.

Arlyne Yamamoto

Aug 19, 2016

Have had regular service on my 2008 450H since its first service. Very pleased with all aspects of care and courtesy.

Lexus of Serramonte

Aug 19, 2016

I had to wait for the person who ordered my part to get service. I should not have had to wait all that time. However the person that ordered my part did give great service once he was available to help!

Yong Kai Liu

Aug 19, 2016

Lexus Serramonte is the place to be for shopping a new or used Lexus.the sale agent that help me was Su Luo. she is a knowledgeable sale agent. She knows her lexus and made my purchase really pleasant. the store was really clean got some nice cars at the showroom . Came out of the store purchasing an 2016 is 200t all thanks to Su Luo.

Victor Jimenez

Aug 18, 2016

I recently brought my RX450h for service and new tires. Our service advisor Lanny was great - he explained the service options and tire alternatives including finding the best price for tires. As usual, we had a great experience.

Shirley Lam

Aug 17, 2016

I felt very satisfied with this dealer. I would recommend this dealer to my friends.

Irfan Peer Mohamed

Aug 16, 2016

Went for the service and smooth overall service - in & out

Parvize Shafiee

Aug 11, 2016

Mr. Mauricio Rodriquez was the gentleman who assisted me on my wife's car problem. He was very polite andvery helpful. He explained so clearly to me what has to be done to address the problem. We are very satisfied with his work, he did an excellent job for us. He is a very valuable employee and should be given a high recognition. Thank you, Mr. Parvize Shafiee

EMillbrae

Aug 5, 2016

Please do yourself a favor and DO NOT have your car serviced at Serramonte Lexus. I have a 2014 ES300h and the windshield needed to be replaced due to a crack from a rock. I brought the car in and had the windshield replaced for the 1st time. The rubber seal around the window was not properly seated and I pointed that out when I picked up the car. Why they did not notice this and say something really surprised me; I had to point it out. The service advisor told me it would work itself out over the next week which of course it did not. I returned the car for the 2nd time and had the windshield replaced and the result was no better. The excuse was this is a difficult job and would not look as good as the factory windshield. I said this was unacceptable. Thus, I had to bring the car back a 3rd time before the windshield was properly replaced. Sadly, it gets worse, the problems do not end here. After the third replacement there was grease all over my headliner. I had to bring the car back a 4th time to have them clean the grease off. After a short period of time I noticed that there was a problem on the right windshield pillar. I brought the car back in for the 5th time and they said there was a clip that broke during the windshield replacement and they would have to order it and replace it. In addition, I pointed out that since the windshield was replaced I was getting very poor sound quality from my hands free system when placing calls. They said the poor phone issue would be solved by resetting the system, which they did. I returned for the 6th time to have the broken clip replaced and have them look at the hands free again as the call quality was no better. You are not going to believe this ? when I picked the car up I noticed the problem on the right side was not fixed. That is because they replaced the clip on the left side, NOT the broken one on the right side. It reminded me of the story where the surgeon amputates the wrong leg. In addition, they reset the phone settings on my phone itself which again did not fix the problem the phone issues. Now for the most unbelievable part, they got more grease on the already cleaned headliner. Now the car goes in for the 7th time and they fix the broken clip on the right side and actually look at the Mic and say is has some sludge on it and needs to be replaced and while the car was in they clean the grease. It had now been cleaned so many times that when they cleaned it this time the wore a hole completely through the headliner. The service advisor said the upholstery shop might be able to repair it and they would take a look when I returned to have the Mic replaced. I returned for the 8th time and they replaced the Mic. I think the system is better but does not seem as good as when it was new. As for the headliner, they never took it to the upholstery shop but I was not sure I wanted them to, no telling what else would be damaged if they did. They have absolutely NO QUALITY control at this service department ? STAY AWAY.

Roy Polyak

Aug 4, 2016

Great service. Just bough my 4th Lexus from same dealer Yuriy. Very knowledgeable.

Merritt

Jul 31, 2016

Excellent service from the sales and finance departments.

Peter Kwok

Jul 30, 2016

As always, Lexus Sarramonte provided us with excellent service largely due to the assistant service manager, Dean DeCastro. He is most helpful & courteous. We have serviced our two Lexus cars, ES300 & SC430 since 2000 because of him..

Joshua Driscoll

Jul 29, 2016

Lenny Rocks! I have nothing else to say. That's it... Lenny ROCKS!!!!!!

Rebecca

Jul 24, 2016

Ken is a good helper in the store. I have a good experience with him. Thanks for his help

Mila Recania

Jul 22, 2016

My sales guy Gerry Balisi is always great, helpful and accommodates my car needs.

Ricardo Talioaga

Jul 22, 2016

Service consultant was very helpful & service was excellent.

Linda

Jul 21, 2016

The car was completed on time. They provided a loaner vehicle and all went well.

Dieter Hartmann

Jul 19, 2016

Best automobile service. Been going to aserramonte for years and they never disappoint. Highly recommended.

Lindsey Pencovic

Jul 17, 2016

I went to Serramonte Lexus with hopes of finding a nice car. Cindy assisted me during my car search and she recommended a beautiful car to me which I purchased and I am in love with!

John

Jul 14, 2016

They were very quick and helpful servicing my car. It was a great experience and it was at a very good price.

Michael Fowler

Jul 13, 2016

Emergency service with 30 minutes notice. Not only did Lexus Serramonte process my repair but did it in 2 hours. My car was perfectly detailed by mid day. Thanks for a great experience.Mike

Zhi

Jul 12, 2016

I bought the car with the help of Henry, who is nice and helpful.

Russell Vinas

Jul 9, 2016

Eric is an amazing employee of Lexus. Very knowledgeable and fair. Not pushy at all. He was very honest and transparent which was what I was looking for. My new car is fun to drive and when this lease is over, I'm getting another one.

C. G.

Jul 8, 2016

i will always take my car here. I leased then purchased my car here 10 years ago. I have always had it serviced here. I love that I can always contact "my" service rep who is always ready to help me. He not only keeps me up to date on my service needs, he also tells what I do not need to do. No annoying up-selling of repairs and no one try's to sell me a new car. Helps schedule my appointments around my schedule and lets me know progress along the way. Cannot say enough good things about Dean de Castro.

Edward Z

Jul 8, 2016

Very knowledgeable and quick about the sale. Would definitely return.

Jianchao Wang

Jul 7, 2016

I always do my rx350 services in this dealer. It is very reasonable.

John Charles H Stewart

Jul 7, 2016

Owning a Lexus has been a real treat, from the beginning. But the extra joy has been the amazing service, on all levels, that comes with BEING A LEXUS OWNER. And at the top of this has always been my serve rep., Pete McConnell. He has always guided me into what is best for my car and me. I have a difficult time imagining not having a Lexus in my life.

Timothy Stevens

Jul 7, 2016

Everything was as expected and on time. The car was washed and delivered back to me when they promised.

Gail Moore

Jul 6, 2016

Very good experience as is ordinarily the case with this dealership.

Steven Tran

Jul 6, 2016

The service was excellent. the advisor was very helpful, knowledge & kind.

David Young

Jul 5, 2016

Staff was extra friendly and very helpful, servicing my 2016 LX570 was quick.

Frank Fischer

Jul 5, 2016

It's a real pleasure to have my car serviced at Lexus of Seramonte. Great service advisors, beautiful facility, terrific place to wait for your car to be serviced and great results!

Lynn Banks

Jul 5, 2016

My service/experience was superb at Lexus Serramonte. Customer service was awesome. Would never consider in taking my vehicle any other place but Lexus Serramonte Daly City.

Andrew Huang

Jul 4, 2016

My dealer was Henry Sinai. He has made my first car buying experience at Lexus the best I could ask for. He was reassuring that he was able to match my prices as well as my comfort in negotiations. He was extremely patient with me and my parents as well. There was no pressure involved. I had the absolute best experience here and especially with this dealer. I will recommend him to the rest of my family, including my closest friends!In addition, my experience with Dan Vlardi as well as nick hart or whatever you spell his name was not as pleasant. I felt extremely pressured and rushed where I was not able to make a clear decision. It was uncomfortable, let alone unappealing. Avoid if you can!

Richard Clark

Jul 4, 2016

Excellent service. Timely, and thorough. Customer service rep gave me an expected completion time and he was right on the money. I enjoy coming to Lexus Serramonte for service. Thank you,Dick Clark

Strcat

Jul 4, 2016

As usual, the customer service is beyond excellent. Thank you for taking care of me.

Arthur Razote

Jul 2, 2016

I got into a car accident and I needed to have a car asap. Nick Hart was very quick to go above and beyond to get me in the car I asked for. The whole buying process was very smooth and quick. Larry, their finance manager is very trustworthy. I brought home my car in no time

louis and cheryl haas

Jul 1, 2016

we feel part of the Lexus of serramonte family---we've purchased 9 cars going back to the early 90's. The service is always top rate---if you wait for your car the facilities are terrific, and if you need a loaner, it's always right there.

Terry Franco

Jul 1, 2016

I couldn't ask for better service, Lenny is the best and goes out of his way to please you. He is the reason I still service my car at Lexus long after the warranty has expired. Many thanks

Fred Biagini

Jun 30, 2016

Sue Luo was professional in handling our deal. We didn't have enough time to go over the bells and whistles of our car. Also, when we arrive home and were reviewing the paper work, we don't have any document about the warranty and the gratis services. We hope that this is something overlooked and that the warranty, etc is in effect. Fred and Diane Biagini

RichL

Jun 30, 2016

Routine service done very well. Excellent waiting area. Friendly, efficient staff.

W. Tom

Jun 28, 2016

I received excellent customer service from service consultant, Mauricio Rodriguez. Although I did not set up an appointment for the service, he provided assistance right away. I received my car back within the promised timeframe, and I was also surprised that they checked everything, such as the tire pressure, even though I was only looking for a Lexus Enform update. I appreciated Mauricio's professionalism.

Kavita Sharma

Jun 27, 2016

Eric was wonderful in explaining everything and making my buyin experience pleasant. He took time to explain everything and I never felt rushed. Caring sales person. Thanks Eric for making this a stressless experience. Several years ago I had a bad experience with Seramonte Lexus and went to another dealership but my experience this time was much pleasant.

Pia

Jun 26, 2016

Very friendly staff, delivery of vehicle is on time

Romita

Jun 26, 2016

I purchased my new Lexus from this dealership; they honored the deal we spoke about and got me the car I wanted, with all the features I wanted

Stephanie Leong

Jun 23, 2016

Mauricio Rodriguez, the Service Consultant was very helpful.

Gerald Schall

Jun 22, 2016

They treat you like q person, always with respect. They understand your problem and solve it. You are politely greeted when you arrive. The lounge facilities are excellent. Making the appointment is easy and they send you notices to remind you of the date and time.

Marllury Roque

Jun 22, 2016

I had a great expirience, all the stuff treat me kind, they help me to get the best deal,im very happy with my purchase.

Narrisa Dotson-lindo

Jun 22, 2016

I had a problem where the automatic trunk release stopped working. I called Dean DeCastro and he instructed me to try a couple of options. I eventually had to bring my GS350 to the service center where Dean did an assessment and advised me that the automatic trunk release had to be replaced. Dean quoted a cost for repairs and worked out the cost of the repair for the trunk release to my satisfaction. When I picked up the car, it had been washed and vacuumed Dean is always professional, courteous, and straightforward whenever I bring my car in for any service. In my opinion, Dean is a high value asset to the Lexus family.

Yuen Gin

Jun 22, 2016

nothing unusual to share. Everything went as expected.

Mercian

Jun 20, 2016

A simple oil change and check over of the vehicle.The service was as courteous, helpful and effective as if it had been a major repair.

Moy Dea

Jun 20, 2016

Fantastic honest and professional service! I will definitely bring my car to to all again for any service.

Barbara Lamson

Jun 17, 2016

My service advisor Mauricio listened to my concerns about the repair. I was driven home and picked up.

Raymond Ong

Jun 17, 2016

Prompt and courteous, good service, but expensive.

Yoshinari Kumagai

Jun 17, 2016

I have leased three cars at this dealer in the past. I bought the last of the three at the end. The sales person was very helpful. This dealer has a service department where I always have my car maintained. My overall experiences with their service department for past 20 years were good.

Elena Genchik

Jun 16, 2016

Great experience at Lexus of Serramonte! Service from Yury was great and took care of all my needs!

Glenn Sanmiguel

Jun 14, 2016

They were friendly and easy toSpeak to and it seems lien they put customers first allThe time

M. Szigeti

Jun 14, 2016

Professional, seemless and quality customer service

Susan

Jun 14, 2016

Bill was very straight forward and helpful. My purchase was smooth and I got the car for a good price after shopping all over the State.

Beverly Meyer

Jun 13, 2016

Always get great service, the repairs are done correctly the first time.

Linda Minkey

Jun 13, 2016

This is my third purchase of a Lexus through Lexus Serramonte. I appreciate the professionalism and service I always receive. Salesman Ray Ramirez did a great job helping us,

Lexus Rx350 F sport

Jun 12, 2016

All of the things were very good and fantastic and satisfying including the sales agent Ms. Luo.

Hubert

Jun 11, 2016

Friendly, nice facility, comfortable place to service your car

Linda Dunn

Jun 11, 2016

Before my apptmt, I was not told that a 30K mile maint would take multiple hours. The Service Dept found a nail in 1 tire, fixed that, but broke the tire sensor. I had to wait an additional 45 minutes for the tire sensor to be fixed. When I finally got the car back, the repaired tire had 2 pounds less air pressure than all the other tires.

Mona

Jun 11, 2016

Helpful, knowledgeable, transparent, responsive and honest. Great dealership, super sales staff. I visited several dealerships in the Bay Area looking for our 2016 GX 460 Luxury in a specific exterior and interior color with specific features. Lexus of Serramonte was head and shoulders above the others across all dimensions.

Mary Ping

Jun 10, 2016

Came into dealership looking for a possible replacement of a vehicle we had for 5 years... not expecting to find what we were looking for.The salesman and finance manager presented us with a new car and financing options we couldn't resist.We drove off in our new car later that afternoon after going home for lunch and to remove our belongings from our old car.We enjoy our new car and care from the staff of the dealership even after the sale.

Monica Mccormick-threadgold

Jun 10, 2016

Awesome and helpful. Absolutely nothing to complain about. I will buy from them again.

Tina P

Jun 8, 2016

Great customer service always by Pete, is why I always go back. As well as great greeters when I arrive, always professional and smiling.

Ken Wong

Jun 6, 2016

I absolutely enjoyed my recent experience at Lexus of Serramonte. The sales consultant and finance manager were very professional and friendly. Overall, the entire vehicle purchase process was very smooth and easy. Excellent customer service!

Kitty Sun

Jun 6, 2016

The service was great and staff is knowledgeable and friendly.

Luzviminda Aguirre

Jun 3, 2016

Nice facilities.. The saleslady was very accomodating and knows the product that she is selling.Excellent service.

Marc Zimmerman

Jun 2, 2016

I have been getting cars from Eric at Lexus Serramonte for 20 years-he is honest-no nonsense, knowledgeable and the nicest guy. I will never get another car anywhere else.

Gordon C

Jun 1, 2016

Regular maintenance was performed with changing of fluids; excellent customer service experience.

Simon

May 29, 2016

Sales assistant and manager were very friendly. Prices were good and payment process was very fast.

Brady Dehart

May 28, 2016

This was the absolute best car buying experience I've ever had at a dealership, I will definitely be coming back for my future car purchases. I bought a very clean Used pilot from here and my salesman Kent was very respectfull through the whole process which only took about 30 min. Thank you for your wonderful service all the way through to the finance Dept.

Arcy Draper

May 27, 2016

As always the best experience. I always do and I will keep recommending this dealership to all my friends and family. No only you will get the best experience buying your new or used vehicle but get the best customer service any time you get your vehicle services regardless if you bought it here or not.

Janice Cook

May 26, 2016

Another terrific experience at Serramonte Lexus. Adrian Sadler as a service consultant was knowledgeable, helpful and very patient. He went out of his way to make the service on my car outstanding. The waiting room was large and featured coffee, tea, croissants and a medley of nuts. Showroom is elegant!

Phuc Nguyen

May 26, 2016

i got the rx350x the service s great. she s very friend and help me alot

Gordon Lee

May 25, 2016

good, but waited more than 15 minutes................................

Li Rodriguez

May 24, 2016

I have been a loyal customer with this dealership for over five years, and as such there are no other words to describe my experience with their recent service to my car but just to say - AS ALWAYS I AM VERY SATISFIED!!!!

Ronald Riego De Dios

May 23, 2016

Pleasant and knowledgeable personnel, clean environment. Thanks to Adrian S. for all his help.

Jackeline Rodriguez

May 22, 2016

I have buy 3 before car and this experience was the easy and honest they ever have thanks to Ken Lee for helping us to be nice experience

Andy D

May 19, 2016

Usually corporation entities have something I don't like, but not the case with Lexus Serramonte branch.I've been a loyal customer for almost 10 years and their service/quality of work is excellent each visit! It's important to me that I trust the people who work on my car. Yes I can find another mechanic who offers lower fees, but can I trust them to not recommend things I don't need?

Carl SF

May 17, 2016

I've been a client off and on since 1992. I brought in my RC-F on Thursday for its regular service, knowing it would need new break pads. It turns out it also needed new front rotors. Fine so far. Get a call on Friday saying they'd received two left rotors and that none of their suppliers had a right one in stock and it would likely be the following Wednesday. This did not work as I was leaving for a 16 day vacation. They then did something I don't think any dealer would do: they grabbed the only RC-F from the sales floor and were prepared to take its rotor out on Saturday morning! As it turned out, the parts department came up with one. Case solved, client happy! These guys go way above and beyond to make sure you're smiling every time you leave the service bay. Now, if the engineers could figure out how to make pads and rotors last longer than 9,000 miles....Special shout out to Pete M.

Dana Emery

May 17, 2016

The services was very good,Randy was very pleasant and helpfull

Stanley Chu

May 17, 2016

First time user. Fast service and comfortable waiting room.

Dan Won

May 16, 2016

Waited nearly 5 minutes before being greeted. When finished was given keys and was told car is outside and just pointed a finger in the direction. Did see my car and wondered around until someone tracked it down for me, as car was parked in a different location.

Steve Bromberger

May 16, 2016

Great experience would go back again to bye a car. Thank you

Yi-chih Peng

May 15, 2016

Excellent and friendly. Facility is clean and comfortable. Service representative serves customer with curtesy and willing to adjust price based upon avaialbe discount.

Herbert Stone

May 14, 2016

The entire process from driving cars to selecting the one of our choice was pleasant, no hassle, and made it easy to make a decision.

Kinkuok Hoi

May 14, 2016

They called me about my tires . They discussed with me how the best way I could solve that ploblem..Maurico was helpful and very good service.

Joanna Son

May 13, 2016

I recently purchased a GS 350 at Serramonte Lexus. That was the best car purchasing experience I ever had. Cindy Han, my service rep, was extremely helpful and really looked out for my interests. I can't thank her enough. And thank you Serramonte Lexus for a great car buying experience. And a great car! I love it!!!!

Edward Marshall

May 12, 2016

Excellent service! The service guy did a great job of explaining the repairs done to my car. They were very prompt and professional. And I really appreciate the shuttle service. Nice work!

A. Pujolar

May 11, 2016

I was met at the appointed time by a courteous and professional staff person. I chose to wait at the dealership while my car was in for routine servicing. Coffee, tea and small pastries were provided. There were several areas with large TV sets for customer viewing. There was also a quiet room for customers. Restroom was sparklingly clean. My car was ready at the time indicated when I brought the car in. The car had been washed and was waiting for me outside of the door.

Indiana Carcamo

May 11, 2016

I,m very satisfied with the service provided to my car. The staff is professional and very efficient. Thank you

Dennis Solas

May 10, 2016

I recently brought my GS350 lease in for its 6 month service.As in the past my car was taken minutes after talking to the service individual and returned to me exactly in the time frame promised.They are always professional, fast and courteous.

Derek Wong

May 10, 2016

randy auyeng was a great help, professional, very courteous. Would definitely go back to see him!

Carmen Lopez

May 9, 2016

great customer service from the beginning to the end.

Gui Huang

May 6, 2016

We originally came in just to go car window shopping since we were hoping to buy soon, but not that day originally. An asian male approached us and introduced himself although I didn't quite catch his name. My parents weren't so heavy on speaking English but this guy was also fluent in Cantonese which was perfect for my parents. My Dad has always wanted to buy a Lexus, but never mustered up the courage to actually get one, that is until that guy guided him through every detail of the car. And honestly, watching from the side, I'd have to say he was pretty good salesman to have my Dad so hyped up and actually thought about purchasing It In the next few days. He showed us many models and different years for the RX450, the car which my dad had been eyeing at. He took us for a test drive, and after almost an hour of talking we managed to bring the price down a bit more, and my dad ended up buying the same exact day. The salesman was really helpful throughout our entire time there, and my dad couldn't be more pleased with his car.

LM

May 6, 2016

I purchased my Lexus RX330 10 years ago at Lexus of Serramonte.. I have been so pleased with their Service Department. I have found them to be honest and never had a problem with any of the service work on my car over the years. They make it so easy to get your car serviced. I have waited in the lounge for the minor services, had them drop me off at work on their shuttle and had a loaner car for the major services when needed. It is always a pleasure to go there, they all seem happy and friendly and the services advisors make you feel like you are a very special customer.

Kan Lu

May 5, 2016

This was one of the easiest and most pleasant new car buying experiences I've ever had. I was in the market for a new 2016 CT 200h F-sport and I did all my research, knew the exact color and options I wanted, and knew what a good price would be. Lucky for me, Lexus of Serramonte just received the exact car I was looking for. Even more lucky for me, I contacted their internet sales manager Alain and straight away he quoted me a bottom line, no nonsense terrific deal. Everything was clear and transparent, so I agreed to the deal and went to the dealership two days later to purchase the car. Even though he was sick that day, Alain came in to work with me so I could take my new car home. The dealership was a very pleasant place to spend time while waiting for paperwork. Everybody there was very nice and attentive, without making you feel pressured one bit. I would highly recommend Alain for the fastest route to a fantastic deal, especially if you already know what you want. He's a really cool guy to talk to too, and he kept me company and gave me insights on the car industry while waiting for my car to be prepped. I know where to send friends and family looking for a Lexus!

Guo Zheng

May 4, 2016

I purchased a Lexus RX 350 from here.The price was right, and the employees spoke chinese making my purchase way faster and easier.

Kenneth Avery

May 3, 2016

Easy to make an appointment for service. I was seen promptly and service was completed in less time than estimated.

Bonnie Slater

May 2, 2016

The car buying experience at Lexus of Serramonte surpassed my expectations. Eric W. streamlined the entire process and provided a VIP experience.

JohnBD, avid Lexus driver

May 2, 2016

This is our third SUV Lexus and every new one is full of nice surprises. It is a pleasure to deal with the Lexus people. We have no regrets with both driving the cars and having excellent service and follow-up. Our new car is the smaller SUV (NX 200t), which my wife loves.

Brianna

Apr 28, 2016

I just bought a Jeep Grand Cherokee from them and I love it! I've only ever owned Jeeps. The Jeep was a trade in so they weren't used to Jeeps; however, my salesman was upfront with what he knew about Jeeps. He even looked up information about the car and controls to give to me. I thought that was very professional and considerate. The buying process was quick and painless; it was the fastest I've ever gotten out of a dealership.

Douglas Johnston

Apr 27, 2016

The service person was very courteous and efficient.

Fred Leonard

Apr 27, 2016

Raj Kundiwala and JB Berera both did an outstanding jub with the test drive questions and good answers. Explaining the feathers of the vehicle were all done well. If your other salespeople are as good you should sell many vehicles

JenT

Apr 27, 2016

Nick Hart is great, very professional and attentative.

Rick Morales

Apr 27, 2016

Every time we visit this dealer we have a great experience. Whether we're purchasing or having Service they provide us with as great experience. We travel across from the east bay to this dealer instead of going to our local dealer in Concord, Ca.

Jeff

Apr 24, 2016

All of our service experiences at Lexus of Serramonte have been extremely professional and top-rate. Last week we had to take our CT200h in for scheduled maintenance and the Assistant Service Manager Dean DeCastro really went above and beyond to help with some last minute requests and issues we had and were hoping to have taken care of at the same time. Everything was seamless and it is customer experiences like this that help maintain the reputation of the Lexus brand and make me want to never own anything other than a Lexus.

Gaye Cacanindin

Apr 19, 2016

Walking into the dealership, from the receptionist to the sales staff, I immediately felt welcomed! The description of the 4 cars I had in mind, new and used, were precise from the two salesman, it helped me make my decision immediately. I bought the silver 2014 IS 250 and feel ecstatic about it. During the waiting periods, which weren't long, I was able to take advantage of the facilities - lounge area and refreshments area. Very clientele friendly. Overall, it was an excellent experience. Looking forward to my next visit when I bring my Lexy in to get pampered. Thank you so much, Lexus of Serramonte.

Minnie Robinson

Apr 19, 2016

The staff was very helpful. I had a appointment for 9.30 Dean D was very helpful to me was very nice

Jolynn Applebaum

Apr 18, 2016

My supervisor was amazing. He kept me posted of the repairs and even managed to fix another leak in the price quoted. When I got the car back, it looked like I did when I bought it. I will always ask for Randy. He makes your experience a pleasurable one.

Nachappa

Apr 16, 2016

It was a wonderful experience. I felt no pressure to buy my new vehicle. They answered all my questions and made the process simple and hassle free. They have followed up with me to answer any questions the very next day. I would highly recommend buying a Lexus from the Serramonte dealer. Alain was very helpful and kind answering all the questions and was very friendly.I have friends that have bought a Lexus and said there is no comparison to other dealerships with the deal I got here. Will recommend everyone looking for a good deal to visit this dealership.

Nachappa

Apr 11, 2016

It was a wonderful experience. I felt no pressure to buy my new vehicle. They answered all my questions and made the process simple and hassle free. They have followed up with me to answer any questions the very next day. I would highly recommend buying a Lexus from the Serramonte dealer. Alain was very helpful and kind answering all the questions and was very friendly.I have friends that have bought a Lexus and said there is no comparison to other dealerships with the deal I got here. Will recommend everyone looking for a good deal to visit this dealership.

Gene Choi

Apr 6, 2016

Excellent Leasing experience ... from trade-in through financing, very smooth and informative process. Will be back for my next car!

Grandmother loves her Lexus

Apr 4, 2016

We have been customers at Lexus Serramonte for over 10 years, always been verysatisfied for all services rendered.

Greg Britto

Apr 1, 2016

I had my 2014 RX450h serviced at Lexus of Serramonte and was completely satisfied with experience. Dean and Eddie were listened to my needs and inquires and exceeded my expectations on getting the service work performed right the first time at a competitive price. I decided to upgrade my vehicle to a F Sport model. Dan Vlardi demonstrated the different features and benefits from my older model. He was patient in answering my questions and was available after hours.

Selena Lee

Mar 24, 2016

Excellent customer services, I highly recommend this dealer to my friends and relatives.

Beth

Mar 21, 2016

I worked with Erik a few years ago and decided to get another Lexus after looking at some other cars out there. I was able to get a lease where I'm paying less than I was a few years ago.

Haija Jo

Mar 21, 2016

When I was shopping for used car at serramonte luxes , I saw displayed new Rx-350. It was great new design and it's great interrior color combind two tone color. and I deal with Cindy Han. She helped alot .she so kind and hard work . she keep smiling. Thank you for help.

Jill Kleiner

Mar 21, 2016

Terrific but it is too hard on iPhone to type so hope this is enough

Wendy Chen

Mar 21, 2016

Convenience location. Nice facility and very professional service. Very polite worker. I enjoy going there for service.

Jon Jon Manuel

Mar 17, 2016

amazing experience and explain thoroughly regarding the auto I am buying.

Louise Montalbano

Mar 15, 2016

We met with JB as we walked into the showroom. He gave us a lot of information and then took us out to test drive, explaining a lot of the features of the NX300.We came back the next day and bought the car. He found us the color we wanted with all the features on it that the test drive car had. He was very professional and explained all the steps of the purchase. It was an easy and stress free experience.

Chona Santor

Feb 25, 2016

Eddie from the service department was very helpful and excellent customer service

Ana, daly city

Feb 24, 2016

I got my first car and it was a great experience with the staff that helped me especially drago. He kept his words and really took his time to help me

Jean Pierre Chaban

Feb 24, 2016

Last Saturday I purchased a used Camry hybrid. Everything went fine so far. Except that 4 days later I receive a call from a lender that I didn't approve. In fact my pre approved lender was never contacted, To my dismay. Now I have to jump through hoops and waste my valuable time re acquiring my original lender. I have left messages with no reply.... Thank you

Tuyet Nguyen

Feb 24, 2016

I'm very happy to get a RX350 from Lexus of Serramonte. you have a great customer service and very nice facilities. Thank you Drago Maximov to help me from the beginning of the deal to the end. He did a great job. Thank you.

Bernardo

Feb 22, 2016

Great service, I had my car in shop for about a week and a half but had a service car while it was there. They made sure they checked everything i mentioned in the service interview. They also are open in terms of if when you may or may not pay if necessary which I think is pretty good, they're not just out there to get money out of you.This is the place I also purchased my car, they had to find the type of car I wanted and had it shipped from a different dealer just so I can purchase it. really great experience overall.

Zhineng Mai

Feb 21, 2016

Peter show me what is good servers.Thank you again to PeterZhineng Mai

Cedric

Feb 19, 2016

Good I was please. This is my fourth visit and I will continue having my car serviced with this dealer.

Valentina

Feb 17, 2016

I have very pleasant experience driving Lexus and dealing with the dealership for five years. The car is very quite, reliable, efficient. All people on the dealership are very proficient and nice. I can feel they give real care to me and my car.

Haley Mac

Feb 13, 2016

Took our Lexus in this week for service and couldn't be happier. Our technician I believe Mauricio was top notch. Very informative and great communication skills. This is why we only by from Lexus. Thanks guys see you on our next purchase!

Irfan Peer Mohamed

Feb 11, 2016

We had a great service manager yesterday and very helpful

Alejandra Duran

Feb 9, 2016

I went in because a part in my car came off and Maurico helped me out and repaired it and also asked if I wanted to get my service because it needed one. Mauricio was very kind and helped a lot!

JP

Feb 9, 2016

Gerry Balisi from Lexus Serramonte exceeded my expectations. I came in looking for a good deal and I came out getting a Great deal for my RX350 F-Sport. Thank you!

Barbara

Feb 5, 2016

They made the experience very comfortable. Great service on a few issues found after purchase! Love the car.

Tim Lum, SF,

Feb 5, 2016

Let me first state that I bought the Lexus here in 2005 and normally use Lexus for all service. Brought the 2006 IS 350 in for a bad tire sensor and found that the last Non-Lexus mechanic who serviced a slow leak while I was on the road, had not set and calibrated the electronics correctly. Dean and staff found the problem, charged me nothing and washed the car. I'm buying the dim sum next visit.

Rosemary Lin

Feb 3, 2016

everyone were so nice and helpful Especially the salesman

Paul Robinson

Feb 1, 2016

It was a great way to buy a car. Bill Hogan was superb, and so kind to my wife and I.

Wen Zhi Qian

Feb 1, 2016

My salesperson is Wendy Cheung, who is a beautiful and honest woman. She offered me a very fair price at the beginning which save us a lot of time. I have heard a lot of sales people being too aggressive and pushy. But, Wendy is really an exception. She listened to what do you need and make you feel respectful at all time. If you are going to purchase a Lexus, I would definitely recommend you go to serramonte lexus and look for this sales lady. She is awesome!!! =D

Bitna Hu

Dec 20, 2015

I have shopped around many dealerships within Bay Area and Lexus of Serramonte was surely the BEST by far in every aspect. Knowledgable Reps, clean beautiful facility, great car selections, factual information with no funny business and efficiency. My rep was JB. The moment I met him, he was able to answer every question I asked in the most gracious manner, with factual information it was easy to make decision, no dealing and no funny business. I walked in with doubts and walked out super happy with my decision and what I was driving out with. We will be back with our 2nd car to trade in and we know where to take and who to deal with. JB at Lexus of Serramonte! Thank you!

Car Buyer

Oct 3, 2015

I bought a CPO IS250 from this dealer and had an awesome sales experience with Wendy Cheung. Any concerns or questions were addressed immediately, and there was absolutely no funny business. If anyone is trying to buy a used car, Lexus or not, I would definitely contact Wendy. She's extremely knowledgeable and experienced, and will not make you feel forced or rushed to do anything you do want to do. But most of all, she's extremely dedicated to ensuring the customer is 120% satisfied.

Rav 4 fan

Jul 28, 2015

From the front door receptionist to the parts department, my experience at Lexus of Serramonte was filled with welcoming gracious people. Nick Hart was the salesman who helped me with the purchase of a car and I cannot say enough about his thoroughness in making it a smooth effortless experience. Thank you, Nick!

Charla Ross-Grate

Sep 6, 2014

I just purchased a previously owned Nissan Rogue from of Lexus of Serramonte. I could have not been more happier with the service. I hate looking and buying cars. This was a great experience. Norm my Rep had to go for training and left me in great hands with Eric. What a sure fire team. And Financing please forgive me his name escapes me. He really made it Happen.. He is awesome. My appointment was at 10:00 am and I was home by 12:30. They stand by No Hassles, No Worries, Peace of Mind. I'm very Happy.

Kamoa

Aug 22, 2014

I found an advertisement for an Infiniti G37 Journey with 12,953 miles on it with manual transmission. Needless to say I couldn't get to this dealership quickly enough. Well upon arrival I was shown a vehicle with the same VIN number as advertised, but with more than double the mileage and automatic transmission. Nice car, but not what I care for. Not impressed by the false information that was placed online.

Greg Pritchard

Mar 20, 2013

Excellent time spent with JB Berrera in sales and good detailed follow up without pressure

Happy with my car

Nov 6, 2012

Everyone was helpful and treated us like friends. Service before, during and after the purchase was 1st class. Should've came here years ago.

I Love Lexus

Sep 3, 2012

No high pressure sales - just good old fashioned information to make a decision! Thanks Sam Khazen.

FreddyNJ

Jun 5, 2012

I traveled 3,000 miles from New Jersey to Colma, California to Lexus of Serramonte to get the 2012 Japan manufactured(impossible to get on the East Coast)) RX-350-AWD, Silver with black interior with most options including nav.I located the vehicle on one of the popular car websites. I e-mailed my interest in the vehicle. I received a quick response from Phillip(Internet sales).The price I received was very competitive.I expressed my desire to purchase the vehicle. I have bought over a dozen new vehicles(first Lexus,first luxury vehicle)to date, so I was skeptical of the price, mileage on the RX,and availability.Phillip assured me that he would place the vehicle on hold till I was able to get to the dealership in the next day or so from the initial e-mails(Although he also stated that everything could have been done by next day Fedex to save me the trip).I called and my intuition about the honesty, and professionalism of the communication between myself and Phillip was genuine.I was picked up at the airport by Phillip and arrived at the Dealership to test the RX. The RX-350 was exactly as described to me,and it was on hold for me.After some nice refreshments, the buying process paperwork was completed. I was rewarded by this excellent Lexus dealer with a great deal, 0.9 % financing and discounted installed accessories(mud flaps),and window security etching included.The entire process was what I hoped purchasing a Lexus would be like.Phillip was courteous,easy going,and extremely professional.Ted from finance was also a great asset to this dealership.The F and I process was low pressure, and professional. I can't believe I had a pleasant new car buying experience.That was definitely a first.These gentlemen went the extra mile to make sure I was completely satisfied. I told them they made this Giants(NY Giants, of course!)fan very happy. At the end of the buying process Phillip was kind to drop me off back at my hotel.I highly recommend Lexus of Serramonte,make sure you see Phillip,and Ted.

Sjam4life

May 2, 2012

Steve is the most honest man I know. He bent over backwards to get is a great deal. We will always buy froSteve. We were looking to be at a certain nber and steve did all he could to meet that number and even surpassed it. The world needs more Steve Dessys.

dearest_heart

Jun 7, 2011

Chris Montoya, Steve Dessy, and Joe Kauffman are all GREAT people to work with. If you want a good Salesperson. Please Look for Chris, We have been working with him since 2005 and couldn't ask for a better salesman. As for Steve Dessy and Joe Kauffman (salesmanagers) who I HIGHLY love working with. They are honest and would always give the the best possible low price to the car you are looking at.

someboy0808

May 15, 2011

I don't know how much these guys pay yelp to get a 4+ star but these guys are extremely horrible.1. I bought my car from this place, the whole experience was just ridiculous. I had a sales who do not know how to sale at all and had to constantly talk to the manager + owner of this place, they all just sit in the office and joke about things. FIrst, they made fun of my parents who are not naive english speakers. Then they acted like they don't care about selling a car to us, we can just walk out anytime and they wouldn't give a dam. FInally, after around 10 trips, yes 10 trips to this place i have finally purchased a certified IS350 from this place.2. A certified car should have passed all the inspections and etcs, nope! My car had problems with the mirrors on both side, cigarette lighter is not working, etcs ! had to bring it back to repair3. the service department is just horrible, they have advisors who are just inexperienced with the cars they have to take care of. My certified vehicle have extended warranty, my service advisor tried to refuse service to me saying that my warranty expired. I had to kindly notify him that my car has extended warranty, and all he can say is "Oh"! Extremely bad attitude and won't fix my headlights because warranty is voided due to aftermarket parts. Took me 4 trips to this place, just so they can tell me my warranty is voided! Never bother to take the time to even inspect the car or at least inform me what might be wrong with the car.! So, okay i will pay you guys to do the inspection, pay for the repair. Nope! my service advisor denied me service and told me " Technicians don't even want to touch your car". THis is just ridiculous ! i am paying you guys to do the works! I took my car to a friend and to a shop, they didn't even have to look at it and can already tell me my ballasts are fried! Then he lied to my face about my headlight is fixed and all i need to do is bring it home and let the moistures dry! End up getting a 200 dollar ticket from the police ! thank you guys so much! These guys are just plain horrible!Never had a good experience at this place, ruined the whole image of Lexus. My next car is definitely going to be a BMW or Mercades, i simply do not have faith in Lexus anymore.also, thank you stealership! charged my parents 300 dollars just for an oil change !! CAN ANYBODY BELIEVE THIS?

dj21

Jan 13, 2011

SALES TEAM IS SKETCHY!!! STEER CLEAR!!!We recently tried buying a new Lexus from Serramonte Lexus. Talk about an awful experience. They wasted hours of our time and when we thought we had a deal, they then went back on that and RAISED the price. Talk about bad business practices. A lot of arrogance and disrespect since they are the "largest dealer in Northern California, blah blah". If Steve is the sales manager on duty, you should bring a change of clothes since you'll feel dirty afterwards.