Lexus of Queens reviews

John Citak

Jun 18, 2016

Me and my wife leased RX 350 from Lexus of Queens and I can easily say it was one of the best experiences we've ever had. First of all this place treats you like you are their best customer from the moment you walk in. We did a test drive and negotiated the price a little, the same day we got an email from the general manager Ken Wartel asking about our experience. We also had the pleasure of working with Business Development Manager Inna Katsman. No matter how many questions we asked she addresses all our questions and concerns, helped us a lot along the way. We also got to meet with finance manager Alex Quinteros. Such a nice guy. He explained everything about our lease and terms. If you are in the market looking for a Lexus go talk to these guys, you wont regret it.

Trueluv79

Jun 9, 2016

Hi Let me start out by saying that the service I received from Lexus was extraordinary. Lauren, Alex, Rich and Chris is an amazing sales team. I drove off with complete understanding of my purchase as well as the technical aspects of my vehicle. I want to especially give thanks to Lauren for staying late and accommodating my schedule. Lauren is very knowledgeable and capable in her field. Thank you Lexus of Queens.May Cortez

njMail

Jun 1, 2016

When you want to buy cars, you are always worried about the haggling you have to do with the dealer, and how good the car would be, if it's pre-owned etc. I bought a pre-owned lexus HS250h from Lexus of Queens. I just saw the car on their website, and I called the sales team. It was Andrew Choi who I dealt with and we did the deal just over the phone, negotiated the price in just 5 mins. It was quick and simple, Andrew got back to me and said his manager approved the deal. Two days later, I went with the cheque and was out of the dealership in a couple of hours. The dealer showed each and every minute detail of the car, how to operate its navigation, infotainment. I dealt with Alex ( finance Manager) and he is a great guy too. He did not force me to buy anything extra, just showed me what Lexus could offer in terms of extended warranty etc and left the decision to me. Over all a great experience. 5 stars to the dealership, Andrew and Alex.

bobz

May 3, 2016

After evaluating cars at the NY auto show I decided to look at 2016 Lexus RX 350.I made an appointment at Lexus of Queens and met Charlie Villa. Charlie was very professional, knowledgeable and easy to deal with. He showed me the model with the options I am interested in and offered a test drive. After going to another dealer(Bayridge Lexus) which I did not like my wife and I made another appointment with Charlie. We had a deal with no hassle or pressure. The suv was delivered at the promised date and time. Chris the tech specialist was very pleasant and explained the basic technical aspects of the vehicle. I would definitely recommend this dealership and Charlie Villa.

Phoenix

Mar 17, 2016

I bought a 2014 Lexus RX 350 from this dealership. It was the best car buying experience ever. The entire sales staff especially Matthew Villacis was world class amazing, From the time you walk through the from door until the second you drive off, you are treated like royalty. The best quality about Matthew is that he was very honest, and upfront. I did not feel rush or pressure into making a decision. He fully explain all the purchase options available to me & most importantly he understand my budget. Matthew went above and beyond to find me the best deal & knowing my pickiness he was extremely patient and very polite. I have never come across a salesperson like him before. Lexus of queens was awesome ,quick & time efficient! I had the car the same day & had no problem.There waiting room is very welcoming with consideration if you are waiting to be attended to, they provide snacks, sodas, water, muffins, candy bars and a cappuccino machine just incase you get hungry "Very Top Notch" I would recommend this dealership a million time if I have to, it was my first experience and I will continue to be there customer.

Danmattie D

Mar 16, 2016

Lexus Of Queens, hands down one of the best dealership I ever deal with and had the pleasure of doing business with. 1st of all I would like to apologized of putting a review before with a wrong sales rep name, It was Matthew Villacis instead of Andrew. Matthew Villacis was my salesperson, he went above & beyond his duties making sure I was informed & taken care of, throughout the entire process. I never once felt rushed or pressured to make a decision. He gave me honest opinions & a quote that I was satisfied with, even though my intention was to never buy a car ,but to just shop around. He was very friendly, Funny, Upfront & patient. I could not be more please with his Excellent service & for me it was very refreshing to deal with an honest salesperson who understood my concerns. And if you have any issues with your car they will give you a loaner free while they fix your car. " Really Top Notch" The icing on the cake for me was the Finance Processing it was extremely quick I was astonished. My experience here made me believe in the Lexus Brand. Everyone was extremely helpful with a smile at every turn. their waiting room was very welcoming with packs of snacks, sodas, water, cappuccino machine, and candy cars to meet their customer needs while waiting to be attended to. Having someone hold a door, to the amount of details, that is put into making sure their clients enjoy every moment, of the Lexus dealership experience.

Danmattie D.

Mar 16, 2016

Service at Lexus of Queens I was ASTONISH! They have the ultimate best service and customer service. Everyone from when I pulled in to go inside to check in all employees are extremely courteous & friendly .Andrew was my salesperson, I could not be more please with his excellent service. He was very friendly, Funny, Patience, and Upfront. He understood my situation and wanted to get me the best deal possible. It was very refreshing to deal with an Honest sales person. This is my 1st LEXUS, which was never my intention to buy, but to just shop around. What can I say with a smart and intelligent sales person like Andrew he makes anything possible :) . You will not find a service dealer who gives you better service, and listens to your needs and concerns. And the Icing on the cake for me was the Finance process ,It was extremely quick. And if you have any issues with your car they will even give you a loaner free until they fix your car. " Really Top Notch Service". The good thing about this dealership is they really care for their customer needs while waiting to be attended to. Their waiting room is very welcoming and is packed with snacks, sodas, water, cappuccino machine, and candy bars to meet their customer needs. They aim to PLEASE!

mj

Mar 16, 2016

I had leased a used Lexus ES 350 about 3 years in June, and that's when I first met Andrew. It was my first car and the whole process was all new to me. But Andrew was there to help me out every step of the way, showed me all the options I had and in the end I was very happy with the lease. My lease was almost up and I was wondering what I should do when it was finished. I contacted Andrew again and he still remembered me! I asked him my lease is almost done what should I do- he said he'd look out for a really good car for me. And last week, I returned my lease and leased another used car, a GS350, that looks brand new! He is so knowledgeable about the whole leasing/financing process, the cars, and will get you the best value for your bucks! If you have any questions, you could call/text him anytime and he'll surely get back to you. Anyone looking into buying/leasing Lexus, just go check it out with Andrew!

Eli

Mar 14, 2016

About two weeks ago. My wife, daughter and I went to see a 2011 ML350 that was on sale at this dealership. Our experience initially was not very pleasant because after all seemed set and done, the vehicle had an emissions problem and did'nt pass inspection. Now needless to say, this was the vehicle I was researching on and off, for a couple of months, so when I was able to find it, with the criterias that I had been looking for, i thought I was set. It was a very big dissapointment learning of the issue and we were ready to walk out. During this time Mathew, our sales consultant, which by the way, is probably the youngest one there, went above and behond answering any questions and taking his time to assist us. He got to know us a little bit better, understanding why we wanted that particular vehicle, at the same time explainning certain things about the buying process that I had almost overlooked; Especially since I had a trade in, it became more of challenge because I had negative equity. Mathew stepped up big time by not allowing us to just settle and leave unhappy. Mathew asked to show us a couple more vehicle that fit most, if not all, of the things we wanted. We agree to "take a look" on our way out. I was already in a negative mood and rightfully so, a bit turned off. After a couple of attempts, he showed us a 2011 BMW X3 xDRIVE35i. Again, I was being a bit negative, but polite and immediately mentioned that it was smaller that what I wanted. Mathew smailed and just walked us over and did his thing. he showed us everything that it had to offered and paired with his knowledge and calm demenour, we were sold. Mathew, made something great out of a lost sale, seemingly. Both my wife and I have worked in the costumer service industry for over 15 years. We were pleasantly impressed by Mathew's syle and honesty. We both told him so and expressed the sentiments to the finance manager, that even when we ended up paying a noticeable amount more in monthly payments, we told him that we were willing to strech our montly budget goal because it was a great vehicle and because they had a great asset to their sales force in Mathew. The vehicle is great. I was most definetly not thinking owning a BMW but I'm very happy with my purchase. So thank you Mathew. I will recommed anybody looking to buy a vehicle, to him. I see a bright future if he chooses this path and carreer

HappyBrooklynMama

Mar 12, 2016

Thank you Lexus of Queens for treating me like a "queen." Just purchased a 2012 Hybrid Toyota Camry and sales staff member Andy got me a brand new fender as a part of the deal and worked with my budget to bring down the cost of the car by 1k. Inside the beautiful and comfortable dealership you are given complimentary snacks, drinks tea/coffee at the snack bar, they even have a free children's play area-over all a very, very elegant experience, very, very diverse staff that make everyone feel comfortable. No attitudes or wierd vibes whatsoever, they treat you like family all the way. I bought a Toyota in 2007 at another Queen's dealership and had a totally different experience. Lexus of Queens met all my needs and I don't see myself going anywhere else again as long as I live in the area. I wish every dealership was this inclusive, and friendly. Everyone smiles at you and you can tell it's genuine. They really want to take care of you and make you happy, not just sell you a vehicle. Love you guys!

RetiredOne

Mar 9, 2016

Just leased my second vehicle from Lexus of Queens. Found it a pleasant experience. My sales rep Terry Sanichar was personable and accomodating. I was in-and-out very quickly.

Lexusgirl

Mar 2, 2016

This was my first lease so understandably I was apprehensive with this new move. I normally finance my vehicles but decided to try something different.I first met with Charlie Villa, the car salesman who I test drove with. He was patience with me during the hours that I spent with him. An overall good experience. I then met with Raj "Paul" who is the sales manager for Lexus. He was extremely knowledgeable, (his years of experience showed) and patient with me through this long tedious process. He made me feel at ease and was not pushy like the other salesmen/managers that I had experienced in the past. I left... Or should I say drove out with my new Lexus NX 200 sport a satisfied customer. I knew I received the best deal from Raj and drove off with a smile. I also can't forget Jay, the delivery specialist, who thoroughly went over Each component of my car... literally inside and out. He was patient and informative and had told me that if I didn't understand how things worked, to come back again and he would personally go over it with me.Overall, I had a great experience from the front desk staff that offered me coffee every time I walked in to the sales manager as I drove off the lot. Thank you.

Be ke

Feb 27, 2016

I live in Brooklyn I called to make an appointment a week in advance came in and no one was there to help me or tell me where to go I waited 5 minutes till someone finally told me wait here cause the rep is on the phone Wich took another 15 minutes and then finally I come in no apologies and he tells me that there is 280 diagnostics fee after I had asked on the phone if there is any charges and they had told not if it's under the warranty so I ask to speak to the manager just to tell him my experience so instead of I'm sorry he gives me atitude and screams on us

joeluisbatista

Feb 27, 2016

I called in seeking a vehicle I spoke to Willie Ahmed, I explained to him that I was a no-nonsense guy-he treated me with courtesy and professionalism he truly was amazing,there were no games no tricks. I was in and out of there in 2 hours or less. Evan the finance manager was fantastic there was no pressure from either of them to buy anything extra,I did not want the extended warranty Evan was like "OK NO PROBLEM" he did not push it or try to talk me into it, they gave me a great deal,treated me fairly and honestly and Evan help me get a lower rate on my loan.It truly was a very pleasant experience. Mr Ahmed even came in on his day off to accomodate my schedule. Dealership was very clean and all the employees were nice,they offered me beverages all day long...It was an amazing car buying experience and they sincerely deserve this review. Thank you all at lexus of Queens and Thank you Mr Ahmed and Mr Evan (his first name)

Lexusis300fsport

Feb 15, 2016

I came in to get a new car and was guided by Peter LoBianco in choosing all the options and features that I was looking for in the Lexus that I wanted. It was a great experience and would highly recommend it. Thank you Peter and Lexus of Queens for your great service.

Brian H.

Feb 14, 2016

I visited the dealership after number of emails back and forth. One sales consultant passed My request and contact to another one and we finally agreed to meet at 9 am the next day. When I showed up nobody was there not even a receptionist . They were all in the meeting until 9:20 and Andrew Choi set me up for 9am. Not only that he was rude making stupid comments very uninviting and made me feel uncomfortable. He actually said " You should go to other dealership". I've done businesses with Lexus, BMW, Infiniti dealership as well as Honda and this kind of attitude from sales consultant is hard to come by. The bottome line, I went to Rallye Lexus who treats their customers with respect and smile. No rush, no stupid comments and no playing games. I can't believe someone so untrained and have poor mind set about treating customers when it comes to auto sales is working for premium brand like Lexus.

Mario

Feb 8, 2016

We are completely happy with Lexus's costumer service. In past we purchased few new cars and every time we were dealing with pushy sales people. Not at Lexus . Matthew Villacis was not only professional sale person,but he was very kind and respectful. He answered every question and gave us feeling that our decision is right. He was there through whole process . We appreciate his help and will definitely recommend Lexus dealers on Northern Blvd.

leo

Feb 6, 2016

I have purchase the lexus GX460 from lexus of queens , in4040 Northern Blvd.Long Island City, NY 11101. the price is nice . so if you want to buy lexus , you can go there and take look .

James516

Feb 3, 2016

I went in to purchase a lexus RC 350 I first wanted almost 45 min to be helped. When I was finally helped the sales agent didn't even answer my questions and had no clue about the car or price. All he did was give me numbers which were outrageous that he pulled from the top of his head. I ended up going to Lexus of Ralleys and purchased the car from them. They were helpful and not rude like Terry the obnoxious rude saleman.

Bncprf

Jan 13, 2016

I decided on a Lexus because of their reputation for quality and dependability. Initial contact was via email. Tommy Zeng of Lexus quickly followed up on my inquiry and we made an appointment for me to see and drive the IS350. Tommy was very knowledgeable about the car, and found exactly the car I was looking for with the options I wanted. The sales process was no pressure and smooth from start to finish. Highly recommended!

Mapuel

Jan 12, 2016

several days, a month ago, i decided to purchase a Lexus car, went to the one on Queen-Northern Blvd, I met a great friendly sale person Oscar Luna Rivera, whom guided me, gave me a wonderful insight, not too aggressive, pretty pleasant service, following,week, got my first Lexus car. Great experience, i will recommend various friends to go particularly at Lexus Queen on Northern Blvd

Rene Rivera

Jan 12, 2016

I had an excellent experience purchasing my car at Lexus of Queens. Alex Quinteros was the person who attended my needs, he worked around my busy schedule and answered all my questions and concerns without putting any pressure on me. he even picked me up to bring me to the dealership. I spent the minimal amount of time at the dealer because Alex arranged everything ahead. That is what I call service.

Skista

Jan 12, 2016

Charlie provided the best customer service. He was very thorough professional and informative. he provided quality service. That sure was the Lexus service. I'm very happy that i was fortunate to purchase our vehicle through Charlie and will definitely recommend Charlie to anyone who even just think about purchasing a Lexus vehicle.

Ark1212

Jan 9, 2016

Scam scam I check Lexus RX 350 2010 price was $17900 on internet I call Lexus dealership to confirm price and RX 350 wast sold or not , they said yes still in showroom . I talk couple of people they yes SUV here not sold , I tell charlie and sales girl Enna I am coming from New Jersey . To make sur car was not sold they keep saying yes SUV was not sold come to the our office .She keep calling about my appointment . 4pm. I call her to tell Charlie I am stuck in traffic be there 5 pm she said no problem come b4 6 . Finaly I went there . Sales guy come to me his name is Mathew / Andrew , he said yes suv here and he show me and asking me if I am interested to testing drive .. I said no let's make a offer , I told Him the price $17,000 . He let me talk to my manager . After 10 minutes later he told me here is 1 good news and 2snd bad news ,I asking about good news he said your offer is approve for $17,000 . I ask him what was the bad news he said suv was sold buy 2 people they have 2 deposit . If I want I can give him 3rd deposit to him . Then I was so pits off ,why they tell me SUV was sold or deposit taken by other 2 people . They said deposit taken 5 pm . I was there since 5 pm . It's not scam ... After they telling me take other suv , why they doing falls marketing . And when the customer come switch around to other suv.

Jordan

Jan 5, 2016

This is my second time purchasing from Lexus of Queens coming from my first family Fordham Toyota who refered me to lexus of Queens. The first time I dealt with the General sales manager Richard who's a amazing great person which made me come back. I tried to purchase from Lexus of Manhattan and I was so unsatisfied so I went back where I knew I was going to get great service. Richard introduce me to Michael Dakir. I just want to know where do they get these people from with amazing customer service. After dealing with Richard and Michael Dakir. I was introduce to a young man name Chris by Micheal Dakir who was going tell me all about my car features. This kid along with the sales team are a great asset to your company I mean it. I'm a difficult person but fair and these guys blew me away#. I returned my is250 which I loved and now I'm stunting in my pearl white ES350. Two amazing cars To match the amazing customer service from these 3 guys. last but not forgotten EVAN the financial person who made my blood pressure stabilize this is my 2nd time working with him and I walked away feeling like I got a great deal. . Thank you lexus of Queens. . From the bottom of my heart, Bx I'm coming thru. Happppy New years. From Tayshia, Thornton

phil2083

Jan 1, 2016

I was shopping around to buy 2016 RX350 in December. I visited 2 other dealers before I met Michael Dakir on Sunday afternoon. He gave me an offer on 2016 Rx350 which I could not turn down. Gave him a deposit on Sunday afternoon and pick up the vehicle on Tuesday afternoon. He delivered what he promised. There was no surprises such as price change, option changes etc etc. He delivered what I was told.Michael was a honest and sincere sales consultant I ever met. I liked the price, service and Michael Dakir. Thanks Mike!!!

dwade3

Dec 20, 2015

I visited this Lexus dealership after I visited one in New Jersey. I called the sales department at this dealership by phone specifically asking about the 2015 RX 350 models available in its inventory and they told me they had several in stock. When I made the trip just an hour or two after the phone call, I spoke to Andrew and discovered that they only had one model, which they offered for an absurd amount. I showed him the December to Remember deal available online through their website, and exaggerated an upfront cost of $6,200. Not only did Lexus of Queens falsely advertise their business, the sales consultant was consistently rude to parents in his side comments. He suggested we drive a Hyundai instead if we weren't ready to shell out what he wanted. We took our business to Rallye Lexus in Long Island, which I highly recommend.

Zoran_M

Dec 10, 2015

What an absolute disaster this dealership is. Tommy our sales person looked for reasons to not sell us a car. Howard the finance manager is a classless (expletive) who is lucky I never met him in person to tell him what I really think of him. They don't call you back. Zero people skills. Tommy wouldn't even pull the car out for us to test drive. Had to almost walk to get the car for a test drive. My mother (who is the buyer) was never greeted or thanked when we did make the deal. I cancelled the deal and took my mother to buy another car from a dealer that understands customer service. Mind you, I'm in the business for years and disclosed that early on trying to make the process easier. Zero courtesy. Steer clear. This is their first review in months. Wonder why. Maybe they got tired of writing their own reviews because the experiences that are listed on this forum are the furthest thing from reality based on our experience.

Steph123

Oct 7, 2015

Inna and Charlie words can't express how Happy I am. First luxury vehicle! Professionalism is At its highest!!!!!!! I can't believe it , I feel like Cinderella who has found her Prince RX 350. Love you guys for the Family environment you created once I walked in the door. If you are thinking of getting a LEXUS, Queens Lexus is the way to go!!!!!!! By the way Howard you know numbers ????????????

Lesmarva

Oct 5, 2015

Had to have my auto towed to dealership. Everyone was most accommodating. Needed a 'loner' car. They brought up an SUV. When I exclaimed, 'I can't drive that, it much too big for me, I was told not to worry. To my surprise, they loaned me a sport model. Kudos!!!

Me1980

Oct 2, 2015

I was greeted by Inna and Charlie and I have to say they are , professional , knowledgable and cared about my experience with Lexus and what vehicle I was looking for. Because of there warm, kind gentle hearts Lexus has a customer for LIFE!!!! Thanks Inna and Charlie????????????????

tabak82

Aug 7, 2015

I came into this dealership looking to test drive and not expecting to get the kind of competitive price that my leasing agent got me, instead I ended up leaving with a brand new ES thanks to the amazing customer service and incredible pricing afforded to me by David Rutkay and his manager Raj Murjani. David was patient and understanding, never made me feel pressured and Raj was always helpful and worked hard to find me the vehicle that I wanted.You guys are awesome!!!-Russ Tabak

pliving

Aug 3, 2015

Walking into the dealership made you feel as if you were in a 5 star hotel lobby. You are offered coffee and refreshments. The receptionist immediately calls for a salesperson who accompanies you around the showroom. There was absolutely no pressure put on us to purchase a car. It was such a pleasant experience. Our salesperson Cati answered every question we had and wanted us to be happy with whatever decision we made. After visiting other dealerships we came back and purchased our vehicle from Lexus of Queens. Their whole approach to selling you a car made it the correct choice.

GX Buyer

Jul 31, 2015

Prompt response and excellent customer service. Process took a little longer than expected.

alex2reid

Jul 29, 2015

Once again Lexus of Queens has proven to be the best dealership in queens. Everytime I visit there I am treated like an important person and family member. Carolina Edwards "Star" is always friendly and has positive energy. After the unexpected departure of my last salesman, Ricky Kwan took his place and made the process of trading in my lease vehicle for another car painless and effortless. Ricky Kwan and Howard Lee are honest, trustworthy and really put you first and do their best to get you the best deal. I have been going to this dealer for the last 3 years now and I will continue even when I plan to move out of state. There is no other like Lexus of Queens!

Chris Smith

Jul 28, 2015

So I waited to write my review about my brand new car purchase until I went in for my first service. The new car purchase and service process were streamlined and efficient. Hassle free purchase and servicing. All in all great job. My daughter is going to need a car soon and I plan to use Lexus of Queens.

Neil D

Jul 28, 2015

Lexus of Queens has provided me with great service on my vehicle. When it comes to customer service they are the best. I'm always pleased with the outcome of my vehicle. I would gladly recommend any Lexus owner to come to Lexus of Queens so they can experience the great service

Teresa M

Jul 28, 2015

My service rep did an outstanding job addressing all my needs. Amazing customer service. Would definitely go back for service when the time comes.

StevenGopaul

Jul 15, 2015

I use to take my RX350 for service. That ended about a year ago. But had to this time around bc I was in a bind and needed a safety issue checked out. I requested an appointment online (which was confirmed) that also requested a loaner vehicle. Upon my arrival, there were no appointment listed for me and a loaner vehicle was not available. It should not be a customer's problem that your online website and app is failing your business. If you have one up and running, make sure it works. Meanwhile I'm dealing with my issue, there was someone else there complaining bc she had dropped off her vehicle to be detail and there were still debris in the car. THIS had also happened to me in the past. As well as having my FOB key battery changed. After picking that up, the low battery light still came on. When that was brought to their attention, they said it can be a FOB issue. After running a diagnostic on that, there were no issues and another battery was put in. Now I just change my battery myself. Less grief. And still, no FOB issue as they claimed before. Another service issue I've had here deals with mileage maintenance. One of the punch items were to rotate my tires. Knowing how they normally fail to complete the list, or say they did but never actually do it, I personally marked my tires with colored air caps. When picking up my car, the tires were in the same position. All this have been brought up to the customer service dept and they don't even seem phased. The lack of customer service is next to none. Which is not even the main issue that I have. But services that I am paying for are not being done. In the 15 minutes that I was there, they allowed 2 unhappy customers to walk out the door. And in this day in age with social media, service recovery is very important. There was a reason why I stopped going to Lexus of Queens. Today reminded me of that. The gas station at the corner will prob do a better job. They will at least do the actual work and not just say they did. You are a luxury car dealer. Act like you know how to handle the luxury experience. #lexus #lexusofqueens

Razyh

Jul 14, 2015

Kept me waiting for over 3 weeks to get a new car. Then waited over an hour to pick the car up. Sales manager is oblivious and definitely doesn't care about the customer. Subpar performance for what is marketed as the best.

Osmanzai

Jul 11, 2015

When you think of a prestige company like Lexus you asume that they should offer good service and the knowledge. Unfortunately that what we thought when our mechanic made our a money making machine for him self so we brought the car over to Lexus of queens. We asked the representative Josh to give us an honest opinion as far as all the problems with this car and tell us if it's wrothed to spent any money on it considering it being a 1999 car. This was in February. He gave us a full diagnostic report which we were charged and estimated over $6000 cost that should have had one year grantity. Falling for their name and so called reputation we agreed to have it done. Our car never been fixed properly been to them twice we had to pay additional $8,000 and they are making new issued as they go. They are running a scam with used cars by making it a money making machine. No honest service and honor there.

Ruvi

Jul 1, 2015

Great place to bring my car for serviceVery comfortable area to wait. Good service to all the people that wait. Provide cable TV, hot and cold drinks, lots of different snacks and bagels with butter and cream cheese for morning service visit. Cashier Supervisor Susana Ortiz was always there for every person that need to drink, eat or pay a bill.

Susan

Jun 27, 2015

Worked through salesman Henry agin. He was quick, and we negotiated a great price. He is a very pleasant person to deal with. As a woman, I actually enjoyed the car leasing experience and will see Henry again in 3 years for my next ES350.

Msteck

Jun 19, 2015

As someone who has purchased many cars before, I was very impressed with my first Lexus buying experience. David Rutkay made it quick, easy and seamless. Got a great deal on a gently used CT200h. No ridiculous upsales, finance was nice, easy and pressure-free. Brought car in for a minor warranty issue and was handled very professionally. I can see myself buying another Lexus here.

NicVic2011

Jun 11, 2015

After being very disappointed the last time I was here, I decided to give Lexus of Queens another shot. I'm very happy with the result and professionalism from David Rutkay. For someone who is new to the establishment he surely knew everything. He was very accommadting to every need and due to his sales passion, stole me away from Infiniti. Definitely the hardest working car dealership sales representative I've dealt with. Also, the Lexus of Queens dealership is top notch. It truly makes you feel like you're buying a luxury vehicle.

Chris nicholson

May 31, 2015

I was actually shocked how good they treated me. They showed me a variety of cars thats fits my needs and at the best price u can imagine. Everyone was jus so nice to me, i would definitely recommend any and everyone to at least go in and see what great cars n services they offer....

Simon W.

Feb 13, 2015

Everyone here is excellent at making the customer feel important. We were taken care of from the time I arrived, until the time I drove off in my new GS. Thanks to my salesman Peter LoBianco for being patient and for answering all of our questions. My wife and I couldn't be more happy!

Lorenzo

Jan 30, 2015

This is by far the best dealership that my wife and I have ever stepped foot into. We were never pressured into buying, nor were we ever left in the dark about anything. From start to finish, we were both treated with nothing but professionalism. We definitely would recommend Lexus of Queens to any of our friends or family.

April/Lee

Jan 14, 2015

Flew up from South Carolina to purchase a pre-owned SUV they had for sale. Salesman Travis Naja had assited me over the phone via texting and phone conversations throughout my decision to purchase this vehicle. I was met at the airport and treated great by everyone involved. I'm am very satisfied with the entire transaction. Would highly recommend Queens Lexus to someone looking to buy a vehicle. Thanks for your service....Duncan Lee Barringer

abraham808

Dec 17, 2014

It is very disappointing to me the way i'm was treated at Lexus of Queens. I bought a 2008 Lexus GS350 from here. The car was sold to me after being in an accident(this was never communicated to me) and the car fax was never given to me after I asked numerous times. Every time I asked for the car fax the subject was changed. So I complained to the Better Business Bureau. At that time Ken Wartel (the manager) gave me a 2 years oil service and finally sent a "wheel and tire" warranty that was promised from the start. The car had a shaking while driving. I took it to Mavis (a friend worked there) and they told me that all the rims are bent. I brought it in and the techinican told me all rims are bent. So i tought i would make use of this Tire and Wheel warranty. When I get there. Lexus of Queens had NO RECORD of this wheel and tire warranty. I had to send a copy of the warranty. This was very odd.. This to me seemed like a scam. How can a company offer a warranty but no one could find it?I had 4 of my rims bent at the time of the visit in October 2013. Only 2 were changed. Rohan told me then that the warranty company will not change all the rims and tires. That i had to come back. This to me is also a scam. I brought the car back again in August 2014 and asked them to change the rear rims and they only changed one. Another Scam.The car was brought back yet again, The tire has a nail in it. The warranty company would not honor the warranty. The rim and the tire will not be changed once again. Because the tread is low. Now a year has gone by since my first request to change the rim and tire a This is a scam.I'm being promised something by Lexus of Queens but they left out the part, the warranty company picks and chooses what they want to replace. This is a scam.Some words of advice to help the dealership run honestly:1) If the car has been in an accident please let the customer know.2) When a customer asks for a CARFAX before the time of sale, please provide it.3) Please do not offer this wheel and tire package to ANYONE without giving them the details of what this stupid warranty is. Please stop scamming your customers.

lashama.norman

Dec 14, 2014

he is the worstthe only thing nice about him are his glasses a real con artist this guy is more crooked than the letter S when I went over the figures with him for my wife lease this guy acted very indignant he was condescendingand his figures were off 29 dollars a month which came to $754 over the course of the lease make sure you have your homework done with this guy or I guarantee he's going to try to launch into space furthermore check the reviews on the Better Business Bureau. Lexus of Queens is not an accredited company furthermore on a scale from A + to the letter F Lexus of Queens is a F and if you don't believe me just google it.

sers228

Dec 12, 2014

Steve, this is my 5th lexus, and my first from lexus of queens. Raj Paul was great. extremely professional and efficient. was happy to answer all my questions, and gave me a great deal. Chris, took the time to show me all about the new car, with patience and knowledge. will definitely be coming back when my lease is up.

Dannyyen

Dec 1, 2014

Awesome dealership, no hidden charge, Victor baab is very very helpful. Get the Lexus es 350 5000 below kbb value very happy customer. Worth 2 hr driving.

stanley.markowitz.5

Nov 19, 2014

This is my 5th RX350 including my 4th from this dealership. Based on my personal experience and anecdotal information from my friends, there is no comparison to other Lexus dealerships --- in terms of sales, leases and service. Their customer service practice and quality workmanship is the best. All other car dealers could raise their standards by copying Lexus of Queens" practices and procedures.

TennisFan

Nov 6, 2014

When I inquired about a certified pre-owned vehicle I had seen on cars.com, I received prompt emails from the dealership. The problem was that I received emails from 3 different people, all stating pretty much the same thing in form language, making it confusing as to who I should be interacting with. I scheduled a date when I planned to visit the dealership and received, again, multiple emails and calls from multiple individuals. Clearly, there was no coordination within the dealership creating a redundancy of responses. When I arrived at the dealership, I was referred to another individual, Charlie Villa, who showed me the vehicles and accompanied me on my test drive. Charlie had a very nice manner, not pushy, very informative, down-to-earth. I found him to be quite helpful and pleasant to deal with. I ended up putting a down-payment for a car that I will pick up this coming weekend.

stefco

Oct 31, 2014

I have purchased six cars from Lexus of Queens and now my wife and I are picking up her brand-new 2015 RX 350 F sport! Nothing but the best service of any Lexus dealer I've ever been to and I've been to a few! I also own Mercedes and Maseratti and their level of service doesn't come close. Maybe only Ferarri. The staff is very friendly and professional. Ken, Peter, Howard and Richard are the best. Thanks guys!

aplaksin

Oct 27, 2014

Great dealership with representatives who are willing to go above and beyond to help. Travis, Chun and Lenin are amazing. They helped me lease a fully loaded RX350 and taught me how to use all of its features in 3 hours. A big thank you!

Ikenna Odimgbe

Oct 21, 2014

A nice place to purchase a great vehicle from a great sales man. I went to get a used 2011 Toyota corolla and was helped by a gentle and kind sales consultant Travis Naja. After so much search from numerous dealership, I finally found a nice car without ANY pressure. I bought the vehicle that i like that same week. "Smooth no pressure selling". I felt so comfortable working with Travis. I want to thank Travis for his patience and professionalism. Any dealership that has this man as a sales consultant is a very lucky company.

Lupe Rodriguez

Sep 23, 2014

We were lucky enough to find our used car at Lexus of Queens. The customer service from our salesman Raj was outstanding! He answered all our questions promptly and put special attention to detail. He made sure our car was ready to go and handled the smallest of details in a prompt fashion and a friendly attitude . He made our experience easy and stress free. Lexus of Queens was professional and meticulous!

bruno.genari.5

Sep 16, 2014

I recently purchased a car from Lexus of Queens. Mr. Julio Perez and the General Manager Ken Wartel worked with me on this sale. They were both very patient with me and addressed all my questions and needs. Julio is very professional and has an outstanding personality. Mr Ken Wartel did everything is his power to get me the best deal, he was very upfront and cut the bs unlike some other dealers. I recommend anyone who wants to purchase a Lexus to visit Lexus of Queens.

farahf1991

Sep 8, 2014

My boyfriend and I came in to purchase a 2007 ES350 with a tight budget. We were worried of people scamming us with hassle prices but our salesmen, Andrew Choi helped us stay within our budget and get the car we wanted. He was great to work with, straight to point told us the price and everything else we need to know about the car. He kept in contact with us everyday, which i really liked and we felt like we can trust him. We did not feel pressured and he answered any questions we had. All the other staff at Lexus of Queens were also extremely nice and very accommodating and not to forget Hilarious!

Tamrd

Jul 12, 2014

Greattttt car buying experience!!My salesperson Anthony Franco was very knowledgeable of the RX 350 I purchased. He made me feel comfortable and answered all of my questions honestly and accurately based on the research I had already done prior to purchasing the car.I also liked the professionalism of Evan Leppert the Financial Manager. Lexus of Queens has excellent customer service!!! I plan to recommend them to my friends and family.

Shanda71

Jun 23, 2014

Lexus of Queens goes above and beyond to provide an exceptional customer experience. Peter, Evan, and Mike have been outstanding. I always feel like family.

Ken

Apr 1, 2014

After doing my research using various internet resources, I located a preowned vehicle that Lexus of Queens had on their website. With speedy response via instant messenger through their site and a quick phone call I was at the dealership the next afternoon. From the moment I pulled through the gate and was greeted by the valet, I was treated like a member of the family. Friendly, courteous, and attentive staff went a long way to see that my experience at this Dealership was nothing short of stellar. Although "my" vehicle was not a Lexus product and a low production and rare find Jeep GC SRT product, it made no difference with the treatment I received. The place was immaculate, including the attached indoor facility where my vehicle was housed. One could eat off the floor. The truck was in flawless condition and vehicle history was freely discussed. They even worked with me on the price. While I am a native New Yorker, and I am used to, and welcome the rigorous chess game of cut throat negotiations, including being in the middle of the sales person, and "final say" finance managers, I did not feel stressed, pressured, misled, or uncomfortable at all. Staff was very knowledgeable and every detail was on point. My experience was not a traditional one where you, after hours of battle leave the dealership needing an alcoholic beverage. I would definitely recommend Lexus of Queens to anyone who is looking for a positive car buying experience, and wants to get rid of the typical "car salesman stereotype" of past experiences. Salesman Andrew Choi, Howard, Manager Barry, Richard, and GM Ken Wartel, true gentlemen and a class act. Thanks Boys! And I look forward to coming back and picking up that LS460 F Sport that I also had my eye on to add to my collection.

rvpnav

Feb 6, 2014

Everytime I got to lexus dealership, I see Susana at the front desk cashier with a great smile and very welcoming! She makes me feel at home, Shes very helpful, Friendly and able to multitask all at the same time. I can tell shes enjoying being part of the lexus team. I would recommend anyone to go to lexus of queens, because of the great staff.

RetiredOne

Jan 23, 2014

I found the people I worked with to be knowledgeable, friendly and accommodating. Because of this acquiring a vehicle at Lexus of Queens was a pleasant experience.

Chii

Jan 18, 2014

We had a wonderful experience at Lexus of Queens. Andrew Choi helped us get our first car! We got a 2013 Nissan Altima with a 10k for $1600! Thank you!

M Cadme

Nov 9, 2013

I don't like really to shop fo a vehicle, but when I met Cati at Lexus of Queens, It made change my mind shopping for a new car. She was very professional, patient, streigh at front. While she was explaining the vehicle to me It made feel as a friend, like I met her before. The managers are great. The entire facility have a great and professional team.

Lisa

Sep 25, 2013

I had been researching the exact car I wanted for some time - Model, make, color combo, accessories etc. And I was unwilling to settle for anything less no matter how long it took. After calling and/or visiting several Lexus dealerships Peter Lobianco was the only person who was responsive. Others said, the color wasn't available. They didn't have inventory. They couldn't locate it. Excuses and no answers. After test driving the car (which I really didn't have to do because I was already familiar with the car, but ok....) he went on his computer and asked that I give him a moment. After a short while he said he had located the exact color combo inside and outside with the accessories I wanted. The car however, wasn't even on the ship yet, but he said it would be in the country within 3 weeks. SOLD!! The fact that I had to wait was no problem. I had someone who was able to give me a definitive answer and my car arrive within the 3 week period he promised. During that period, I had a couple of questions and Peter always took my calls, even when he was away from the office, having given me his cell number. Everything was perfect from start to finish. (And it didn't hurt that the place was ooooooh so lovely and comfy with snack and a nice widescreen TV --- and the ladies room smelled oh so fresh!!! A+)

DeltaRev

Sep 24, 2013

I had been researching the exact car I wanted for some time - Model, make, color combo, accessories etc. And I was unwilling to settle for anything less no matter how long it took. After calling and/or visiting several Lexus dealerships Peter Lobianco was the only person who was responsive. Others said, the color wasn't available. They didn't have inventory. They couldn't locate it. Excuses and no answers. After test driving the car (which I really didn't have to do because I was already familiar with the car, but ok....) he went on his computer and asked that I give him a moment. After a short while he said he had located the exact color combo inside and outside with the accessories I wanted. The car however, wasn't even on the ship yet, but he said it would be in the country within 3 weeks. SOLD!! The fact that I had to wait was no problem. I had someone who was able to give me a definitive answer and my car arrive within the 3 week period he promised. During that period, I had a couple of questions and Peter always took my calls, even when he was away from the office, having given me his cell number. Everything was perfect from start to finish. (And it didn't hurt that the place was ooooooh so lovely and comfy with snack and a nice widescreen TV --- and the ladies room smelled oh so fresh!!! A+)

miguelladd

Sep 7, 2013

I am always impressed in the way Susana Ortiz welcomes you into the dealership. Very professional, attentive, and always with a good disposition to help,

Barry D

Aug 18, 2013

I purchased a 2013 Lexus GS 350 from Lexus of Queens on Wednesday August 14, 2013. On August 15, I a friend told me about a couple of very bad reviews of the dealership. As luck would have it there were a few very minor things that needed attending to on my car, so naturally when I drove into the dealership on Friday August 16, 2013 it was with some trepidation about how I would be treated. ALL I CAN SAY IS I COULDN'T HAVE BEEN TREATED BETTER. From Victor who greeted me, to my salesman Henry and all the way up to the General Manager who came out to meet me and to apologize that I had to return so soon, every one there couldn't have been more accommodating. I am glad I got my Lexus at Lexus of Queens and would recommend them to all my friends.

Margaret C

Jul 24, 2013

I just had a wonderful experience leasing a new Lexus ES. My salesperson Terry Sanichar contacted me about an early buyout of my prior ES lease and to my surprise I got put in a brand new and much improved ES for about 50 dollars less a month with no more money down than the prior lease required. I was so pleased and I was equally pleased by the wonderful treatment and excellent service that I received. I live in Manhattan but Lexus of Queens made the difference and it was certainly worth the trip over the bridge. This dealership gets an A+ in my book. Terry Sanichar gets and A+ too. I am just so pleased.

Daniel

Jul 18, 2013

I was recently in the market for a new vehicle when I visited this dealership. The staff was very friendly and knowledgeable of the vehicles in their stock. I would recommend this dealership.

Tommyboy16833

Jul 11, 2013

Got a great deal on a near new car. Saved over $5K off the book value. The pocess was straight forward. I almost feel like I legally stole the car. Thanks again!!!!!

Edmond&HisMother

Jul 8, 2013

We had purchased a clean, low-mileage 2011 bmw 3 series about a month ago from Lexus of Queens. In conclusion the entire staff was professional, friendly and helpful, especially Ivana. She always dealt with us with a smile. Shes very knowledgeable on everything and was able to answer any and all questions me and my mother had. They never lied about any details of the car. Ivana was understanding of our situation, no pressure and never tried to trick us like these other dealerships. One day i had to come back for my rims to get fixed and Ivana was always there to help me with ofcourse her smile. I didnt have a problem getting them fixed, no hassle whatsoever. She told me shed be more than willing to help if there is any problem or question regarding the purchased vehicle. Well be buying another car from this dealership again and definitely look for Ivana Bosika.

Freddy

Jul 2, 2013

I actually went into the dealership not intending to buy but just browse. I left with a new car because Ivanna did a great job in convincing me to get the car I eventually bought. She did a great job in getting me the best deal on the car and dealing with other issues after I left the dealership. She also got in touch with me to find out if everything was working out well with the car. Bravo to Ivanna!

Susan

Jun 29, 2013

I was treated fairly and honestly. As a female shopping for a car alone, I initially felt that a visit to a dentist was a better idea than car shopping alone. The salesman (Henry) and the General Manager (Ken) both worked with me to give me the best possible price. They did not rush me or try to sell me something I did not want. I walked in wanting the ES350 and drove off with my pick later in the day. While many dealerships try to up the customer to the next car and "for a few dollars more", Henry and Ken respected my choice and worked with me. I have received multiple followup phone calls from the dealership over the past week all concerned with my satisfaction with the car. I know I made the right choice with car and dealership. In addition, a special thank you to Crystal who brings a smile to the font desk and a happy voice to her phone calls.

MJP - Westchester

Jun 27, 2013

Purchased a 2013 RX 350 from Lexus of Queens. I am extremely happy and satisfied with an experience that can only be described as pleasurable and informative. Our salesperson, Mr. Andrew Choi, was courteous, professional and extremely patient throughout the entire process. He was able to answer all of our questions, provide an acceptable price as well as expedite the delivery of a vehicle that was not on the premises. Needless to say, our next Lexus will most certainly be purchased from Mr. Choi and we will not hesitate to recommend the dealership and sales staff to both friends and relatives...mjp

Pat Chendrimada

Jun 26, 2013

Bought a 2010 CPO Lexus RX 350 from Lexus of Queens with a clean carfax. I went to Queens all the way from NJ because they had the color and options i was looking for and very reasonable pricing. When I went back to them after a few weeks to address a few minor issues, they went beyond the call of duty to make me a satisfied customer. Lexus dealers go the extra mile to keep customers happy and satisfied [ I own another lexus ], but Ken and Richard at Lexus of Queens did more than I ever expected, and they did that with a smile. Without my asking, they offered me to pick any other RX from their lot if I was not satisfied with the RX that I already purchased and driven for 3 weeks. I am a tough customer to satisfy, but Richard's patience and professional attitude made me one happy and satisfied Customer. If you want to buy a Lexus go to Lexus of Queens and ask for General Manager for Sales Richard Emerson.

LJS

Jun 25, 2013

I started my buying process on-line to narrow down the available dealerships. All dealers make quotes and they are all usually close dollar wise, but Lexus of Queens was head & shoulders above the others in terms of response time and customer service. Not only is the dealership very inviting, the hole team is very customer focused. Ivana Bosika, my Sales Person, did a great job of listening to what I was looking for and then provided realistic options. My wife and I decided after our first meeting that we were going to buy a car from her based on her knowledge and honesty. After the sale she spent a lot of time helping us set up our new car and has been great with periodic check ins to see how we liked the car and if we had any questions. We always make sure to visit her when we bring the car in for maintenance and she always makes time for us. She goes above and beyond - always. Lexus of Queens is great - and its even better dealing with Ivana. She is a great partner when buying a car and I highly recommend using her.

Romaro

Jun 25, 2013

What a classy establishment!! I traveled over 200 miles from the Washington,D.C area to purchase a 2008 LS 460 from Lexus of Queens! Not only was the vehicle in excellent condition with complete service records, but also priced almost $5,000 lower than the same model in my area! Also I received a great amount on my trade! I called my sales rep Ivana Bosika the night before I decided to make the trip and when I arrived she treated me as if I were family! On top of all of the excellent service I had already received, the Pre-owned Manager Barry gave me a new set of tires, detailed the vehicle and changed the oil! This by far was the best buying experience I've ever had! I will travel back to Lexus of Queens when I purchase my next LS 460! Thanks Ivana,Barry and the Lexus of Queens Team!

Steve F.

Jun 25, 2013

If you going to buy or lease from Lexus of Queens, ask for Ivana. She is super accommodating and is sharp on product knowledge. I was amazed how she made the whole experience pleasant and pressure free. Thanks a million Ivana!!!

Petra

Jun 24, 2013

I was very happy with the service I received from my sales person Ivana. The entire process was smooth and totally professional. I look forward to buying my next vehicle from them in a few years.

Andre H

Jun 18, 2013

I bought my car from this dealership and i must say that im impressed,walking up in there i was a little skeptic as to the type of service i'd received till i met Ivana!!! the coolest person you'll ever meet she's very funny,nice and pleasant, along with her are her coworkers who are just as nice!!! TWO THUMBS UP! YOU GO LEXUS OF QUEENS!!

James Tran

Jun 18, 2013

What can I say but all the best... I came in for an oil change for my 2009 LS 460 and came out with a new 2013 LS 460 F sport. I was in the showroom when I met Ken Wartel GM. He was very nice said I'll introduce you to Henry Chan who will answer any question you may have about the vehicle. Take it for a test drive if you like. There was something about Henry that I really liked. His calming and reassuring nature showed me I was in good hands. From the beginning till the very end the whole process was a breeze. Like I'm in my favorite department store shopping for clothing. I even met Oscar the car tech/specialist who knew the whole car inside and out, Showed me all the functions and made sure I felt confident operating the vehicle. Lexus and its family is great. I thank you all from the bottom of my heart for taking care of me while I was there and even after you still call to check if everything is ok. You will forever have a loyal customer and friend. I will make another purchase in the near future just for the heck of it because you all were amazing and I want to support your business. Thank you again!

Danny

Jun 17, 2013

I arrived to this dealer after being tired of disappointing tricks and gimmicks from other dealers. The distance from my past residence was the only factor from picking this dealer first. To make a long story short as soon as I arrived I was greeted right away from the wonderful Ivanna Bosika. She was knowledgeable, patient and honest making the process of choosing my car so easy. Ivanna took her time to educate me in all the functions of the car, from the position of the seat, navigation and even headlight washers. In addition, she gave me a great deal on the price. I have visited this dealer other times after the purchase and have been treated with the same cordiality and professionalism from all the staff. I will definitely get my next car from them. Thanks to Ivanna and all the wonderful staff at Lexus of Queens.

Leaser of Lexus

Jun 17, 2013

When returning our previous leased Lexus we knew we wanted another Lexus. Looking at the options and pricing we were pleasantly surprised with the offer given to us, which we took. The service was wonderful! Everyone was friendly and kind. It was a pleasure dealing with the people at Lexus of Queens. The only problem we ran into was getting our registration. It took some time, but in the end (6 months later) it was all straightened out. At one point they even had one of the service people drop the registration off at my house. I would go back to Lexus of Queens and do recommend checking out their dealership.

dburbano

Jun 16, 2013

I arrived to this dealer after being tired of disappointing tricks and gimmicks from other dealers. The distance from my past residence was the only factor from picking this dealer first. To make a long story short as soon as I arrived I was greeted right away from the wonderful Ivana Bosika. She was knowledgeable, patient and honest making the process of choosing my car so easy. Ivana took her time to educate me in all the functions of the car, from the position of the seat, navigation and even headlight washers. In addition, she gave me a great deal on the price. I have visited this dealer other times after the purchase and have been treated with the same cordiality and professionalism from all the staff. I will definitely get my next car from them. Thanks to Ivana and all the wonderful staff at Lexus of Queens.

Beatrice Teodorescu

Jun 15, 2013

I was in the Caddy family for years. 3 years ago I decided to swich the gear to Lexus. I lease a rx350 was the best thing I did .it is a excellent car, Now it was time to turn in my lease and I choose Lexus of Queens again.not just for the car but for the great profesional sales person Ivana and great management truly a great family. thanks to everyone at Lexus.

mark gjidoda

Jun 12, 2013

thank you (Cati) for all your help,i love the lexus,.Its a shame that when everything goes smooth noone takes out time to write a review..however the minute something goes wrong we jump right on it to shoot them down,,thanks lexus keep up the good work.see you in a few years.

idearaujo

Jun 11, 2013

Hello Everyone,This is a thanks a million note to Lexus of Queens. This is the second time I purchase used Lexus RX at that dealership. For many times, I hear people saying that life in America is good, but they could not afford to buy a Lexus. I would like to change this notion by saying we are not the first generation of immigrants in America that can afford to live truly the American Dream which must include to own the quality, luxury and reliability offered by Lexus automobile Models. With that on mind, I took advantage of an affordable credit terms presented by the dealership and pre-designed personal financial plan, I am still celebrating that I have purchased during the Memorial Day Weekend a 2010 Lexus RX 350 from Lexus of Queens where besides selling the Lexus; they provide also you with a great maintenance service which is tantamount on enhancing driving joy of Lexus automobiles. Thank you, thank you and thank you to all sales, service and supporting staff members of LEXUS OF QUEENS, I really appreciate your kindness and outstanding ability to place me as part of the demanding class and family of thousands satisfied LEXUS of QUEENS customers. Irani DeAraujo

Ricardo Ortiz

Jun 7, 2013

They sold me a 2002 RX300 with ATV dry Rotted tires and rotted timing belt, and, all other belts had dry rot. They refuse to replace the rotted tires unless I pay for them with an offer of $10.00 off each tires. The first month I had to replace the timing belt, water pump and all other belt at a cost of $825 that I had to pay even though I have a 60 warranty on this Vehicle which will expire on 6/13/2013. They also pass the car inspection with these dry rotted tires knowing that this is a hazard and dangerous condition to drive. Every-time I drive I feel unsafe with these tires, I cannot replace them at this time financially. I wrote to Lexus corporation requesting permission to submit a bill for a refund on the new tires that I will purchase from firestone to correct this problem. I will continue to suffer until I get the tires replace.

Mkita143

May 25, 2013

The dealership exceeded expectations in every respect. On the whole the entire staff was professional, curious, friendly and helpful. Salesperson Angel was so skilled at his job that we closed the deal in less than hour when we weren't even thinking about buying until the summer. Thanks also to the finance and insurance staff that tailored the deal to our needs.

niku4u4

May 25, 2013

I do most of the car buying in my family for other members as well, so I have lots of experience with most dealerships in NJ. Lexus of Queens was the only dealer that gave me the complete break down of the out-the-door price with all the fees. No hidden fees on the day of the purchase. They were honest and very friendly. Did not push to sell other things with the car. Cati was wonderful. Ask for Cati on your visit. I went from NJ to Queens, NY to get this car only because of her. All other car sales person at other dealers are a waste of time with their hidden fees and non-open pricing policy. Most would not tell the final price of the vehicle. Do NOT go anywhere. Go to Lexus of Queens and ask for Cati. This was the most pleasant car buying experience I have had, ever! Price was great and I could not walk away. One more thing, after I signed and the car was sold, the manager offered to repaint the bumper at no cost. Wow! After the car was sold they offered to fix the scratches in the rear bumper. Great service.

PatChendrimada

May 18, 2013

I bought a Certified 2010 Lexus RX 350 a few weeks ago. I assumed that since the CARFAX was clean and it was a Certfied vehicle that the car would be clear of any defects. Two weeks after purchase, I realized that some parts of the RX was painted and there was a visible mismatch in color when seen during daylight. Ken Wartel the general Manager at the dealership offered to take the car back [ the registration was complete and new NJ license plates were already on the RX ] and (1) find a replacement or (2) have me pick another car from his inventory. The RX was red in color and I only wanted another red. They took my RX back and gave me a loaner RX until they could find me another red RX 350. After 2 weeks, since they could not find a suitable red RX 350 that met my expectations, they decided to cancel the sale and refund the entire amount of purchase back to me. I had the loaner RX for all of the 2 weeks. In all they did more than expected to meet my needs and keep me a happy customer. The General Manager for sales Richard Emerson was a gentleman and although it was not a pleasant situation, always dealt with me with a smile. It was not just that he was doing his job to keep a customer happy, but he did it in a very pleasant and professional way. These guys provided exceptional customer service and went out of their way to accommodate my needs/expectations. In general, you can expect great customer service at any Lexus dealership, but Ken & Richard at Queens Lexus have exceeded all my expectation. Taking a car back after a few weeks and refunding the purchase price in this day and age ...... unbelievable !!!

jerrybailey718

Apr 18, 2013

I WENT TO LEXUS OF QUEENS , BECAUSE I WANTED TO UPGRADE MY 2007 RX 350, THEY GAVE ME THE FULL VALUE OF WHAT I OWED ON MY LOAN, AWESOME ALSO THEY WERE VERY ACCOMIDATING TO OUR NEEDS. THE SERVICE WAS FIRST CLASS ALL THE WAY, I PURCHASED A RX 350 2010 WHICH IS JUST WONDERFUL. THE SALES PERSON PETER LOBIANCO IS JUST TERRIFIC. HE WAS VERY PATIENTINFORMED AND REALLY WORKED WITH US TO MEET OUR NEEDS. WE HAD A VERY AWSOME EXPERINCE, VERY DIFFERENT FROM OTHER PLACES I BOUGHT CARS FROM, THEIR IS A DIFFERENCE WHEN YOU GO TO A FIRST CLASS ORGINIZATION. ALSO ARMANDO GONXALES WHO IS ANOTHER WORKER THEIR WHO HANDLES QUESTIONS ISSUES WAS GREAT AS WELL VERY INFORMED AND KIND. THEY HAVE WONDERFUL REFRESHMENTS WHILE YOU WAIT AND LITERAUE TO READ WHILE YOU ARE WAITING FOR YOUR VECHILE. ALSO ANOTHER THING I LIKED AFTER I PURCHASED THE VECHILE AND HAD QUESTIONS, PETER WAS ALWAYS AVAILABLE TO ANSWR AS WELL AS ARMANDO MY NEEDS, NEED I SAY MORE., SO OVERALL IT WAS A MIGHTY AWESOME EXPERINCE AND I WILL DEFINTELY REFER FRIENDS AND FAMILY , AS WELL AS MY SELF AGAIN WHEN IM LOOKING TO UPGRADE. ALSO THE GENTLEMEN IN FIANCE FORGOT HIS NAME WAS TERRIFIC TOO. HOPE THIS HELPS SOMEBODY WHO IS LOOKING FOR A GREAT EXPERINCE AND A GREAT VECHILE THIS OIS MY THIRD VECHILE AND FOR ME LEXUS IS THE ONLY VECHILE I WILL BE DRVING KEEP UP THE GOOD WORK FELLAS SINCERLY YOURS JERRYA HAPPY CUSTOMER NYC..

Huahuahua

Mar 29, 2013

They forgot to put registration on the car and title, had to go back. Also, sales should be more clear on all the options added.

Kelly

Mar 12, 2013

I was in the market for a used Lexus specific year, model & color & I found it at Lexus of Queens. Made my 1st online inquiry and was immediately bombarded by calls from Alex, who was very nice. Finally get to the dealership and the place is so nice & clean, the valet & receptionist extremely nice. We are then greeted by Alex who proceeds to find a dealer for us. The Dealer then goes looking for the vehicle I am interested in and was taking so long we thought it might have been sold. The car pulls up & it everything I want, until you get up close. My husband being a car guy noticed right away that both quarter panels were repainted and one had body work done and neither had not been wet sanded or compounded. The car fax said one accident in the front only. Hood was repainted and had dimples all over it, dent on the one front fender, something hanging out of the wheel well on the other front fender. Everything had an excuse & it was all so MINOR. My husband new it was exactly what I wanted & for the right price we would take it. As for the price Peter & Barry would not budge more then two or three hundred dollars & added a $1000 Dealer Prep Fee, Top Dollar for not a Lexus Quality car. Thank You Barry & Peter for not budging & letting us walk out. We kept looking and found a Quality car at a different Lexus dealer who works with you & does not add a Dealer Prep Fee...

nkc8377

Feb 15, 2013

Our first impression to Lexus of Queens was spectacular. The delearship is beautiful then we met our Salesperson, Henry Chan. Henry is very knowledgeable on the whole Lexus line up and was able to answer any and all question me and my wife has. We first went to the new car showroom but we couldn't decide what we wanted. Before we left we were greeted by the new car Sales Manager, Richard. Everything was very comfortable, no pressure, very professional and it gave us the confidence to return to Henry when we're ready.Needless to say, we returned the next weekend and we were greeted by Henry. This time we came back because we decided on a Certified Pre-owned. Although it wasn't a new car, Henry still gave us his undivided attention and answered all the questions we had. We found the right color combination we wanted with the right package, negotiated an excellent price and put a down payment on it. Henry got the car prep and we received delivery the next business days.Overall, the transaction was excellent. The staffs and managers were all very professional and accommodating. We would definitely return to Lexus of Queens for our next Lexus and recommend this dealership to all our friends.

alex2reid

Dec 28, 2012

Once again Lexus of Queens never seems to amaze me! I was recently involved in a MVA where my brand new 2013 GS of only 4 months was totally wrecked. By Gods good grace I was blessed to walk away from the accident with sprains and bruises and regained my sanity due to Terry and Howards effortless help in getting me back into a vehicle. Thank you again to Terry and Howard for making my transition into a replacement vehicle as smoothly as possible.

evie.wolff

Dec 20, 2012

Looking for a good deal on a hybrid, I was thrilled with the service, helpfulness and courteous responsive attention received from Michael. He worked hard to get me the best possible price, and address all of my concerns. The whole experience was smooth and professional; the car was fabulous, and the lease was exactly as discussed. I would definitely recommend this dealership to anyone seeking to purchase a good deal - and make sure to ask for Michael! He was great :-)

latoyajackson11

Oct 19, 2012

I purchased a 03 infinifi that I found on autotrader.com from Lexus of Queens. It was the best car buying experience of my life. The customer service was incredible. Victor Babb was my sales rep. Most of the process was done over the phone because I do not live in NY. Victor was informative and courteous throughout the entire buying process. I would reccomend anyone purchasing a vehicle online from this dealership to specifically ask for Victor. I just had a full diagnostic run on my used car and the mechanic advised me that I "purchached a perfect car". Thank you to the team of Lexus of Queens!!

Domenick

Oct 18, 2012

My wife and I bought a used Mercedes there a couple of weeks ago and we are very satisfied with it and the service we received. Elias our salesman was very nice to deal with and we would recommend him to anybody. Knowing a bit about about some of the scams out there you should be careful but these guys deliver what they promise.

deidara1

Oct 13, 2012

Very good, moral people. I highly suggest Peter and Evan especially. They never lied about any of the details, were incredibly understanding of our situation at all times, and never tried to trick us. They were able to offer an outstanding deal as well and offer lots of advice.

RAMABA

Sep 26, 2012

I must say the General Manager Ken Wartel took out the time to call me and follow up on my email. His goal was the customer's satisfaction which I appreciate it.I would recommend to visit the dealership and if any issue contact the manager.

alex2reid

Aug 22, 2012

Thanks to Terry for helping me trade in my 06 GS for a 2013 GS. He was efficient and very honest about my trade in value which allowed me to get my beautiful car. Howard also played a huge role in finding the best approval options for me that fit my budget. I highly recommend Lexus of Queens dealership. The staff there are genuinely friendly, trustworthy and do their best to get you into the car of your choice with an affordable note. What took the cake is the "Trump" like ambiance feel of the dealership. Pure royalty!!;-)

YY

Aug 19, 2012

Very professional service. Fast, no pressure. Nice waiting area. The loaner is very good. Alex made great job, we will buy one more Lexus from him next time for other family member. Thank you!

AsimQamar

Aug 6, 2012

I made the appointment and got late due to traffic. Was travelling form NJ all the way to queens. I called the dealership that I will be an hour late. When got there very cold feel, sales man was busy with another customer, and got to test drive the car after an hour wait. Sales manager was present and other then asking hello and hi, not willing to step up to assist. Anyway, when we started talking about the price, I find out that they charge $995 prep fee and all the cars are not certified. I bought the care form another dealership but shame how they treat customers.

Kinyo7600

Jul 29, 2012

Received excellent service. Michael made me feel very comfortable throughout me selling my old car and buying a new one. Will definitely recommend and come back.

wudi1327

Jul 23, 2012

They are very friendly, and their customer service is good. But they need to improve their quality of work.The fisr time I sent my car in, they didn't solve my problem. The manager called me and took the responsibilty and fixed my car. They gave me an discount and replaced two daytime running light bulbs for free after finding the first repair attempt was not very successful.The only thing I would recommand for them is to improve the quality of work because the second time I picked up my car, the front day-time running light still had some problem. So I talked to another service representative, Armando. He told me they replaced the wrong light bulbs. What I need is the city light replacement instead of the daytime running light bulbs. He took the car in and replaced the bulbs by himself immediately.Eventhough the repair is not perfect, I'm glad that they had worked really hard on my car to fix the problem. The manager responded quickly and the staff are very freindly.

hmehta

Jul 9, 2012

I had purchased a low milage certified pre-owned 2008 ES-350 about 11 months ago from Queens Lexus. This is my first lexus. I brought my car in for service because of a air bag light on the dash board. It would cost about $7,200.00 because the air bag computer needed to be replaced along with lots of wiring beneth the passanger side floor, carpet replaced and mold removed. This damage was a result of water that leaked inside the car cabin due to blocked air conditioning drainage tube..... most likely due to spider or insect/s. This damage was not covered under certified lexus warrenty, since it is not faulty or mechanical defect. I spoke with the general manager of Queens Lesus - Mr. Ken Wartel, who got in touch with corporate lexus and long story short I am responsible for $1,100.00 and the rest will be paid by Queens Lexus & corporate Lexus. Even though clogged a/c drain pipe is a rare occurance, the repairs are expensive & not covered under certified lexus warrenty or extended pre-owned lexus warrenty. I would have preferred not to pay at all, but $1,100 is much better than $7,200I am thankful to Queens Lexus for helping me out.

mikechar20

Jun 26, 2012

I think Lexus of queens is one of the finest dealerships I have ever been too. I love everything from the lounges and complimentary snacks and drinks which goes hand in hand with the customer service. I cant wait for my next visit.Thanks Lexus of Queens

rodrigue2

Apr 26, 2012

I had a very positive purchasing experience at this dealership. The environment was warm and friendly. Both my salesperson and the business manager were honest and up front about everything in the process, no skimming, no pushing, no unnecessary add on sales, just the promised price. Mr. Julio Perez was very helpful and courteous to me and my family. I recommend this dealership over any in the 5 Boroughs. It surpassed my expectations in many levels. I was very impressed by the friendly and professional manner shown by all the staff at the Queens of Lexus dealership.I'll be buying another car from this dealership with my eyes close!!

Champ1718

Apr 25, 2012

Very comfortable enviorment, helpfully staff ,had all my options of every car avalble, the sales rep was great in getting me the price I wanted for the car I wanted . I will be coming again to get another car from this dealership

Domgonzalez

Mar 23, 2012

Prompt courteous service and well taken care of by Ms. Ortiz in the waiting area.Having the car washed at the end of service is always a plus! Thanks.

NYCES350

Mar 4, 2012

I must say for a car dealership I had a great experience. We all know buying a car is something that is usually a negative experience, well Lexus of Queens just changed that for me! I purchased a used car that I love, got what i think is a decent price (hey we can always do better on price right?), but most of all I was treated great. Both my salesperson and the business manager were honest and up front about everything in the process, and made me feel at home.

sholwyn

Feb 24, 2012

I had a wonderful purchasing experience at this dealership. The environment was warm and friendly. My sales person was very helpful and courteous to myself and my family. I recommend this dealership. It surpassed my expectations.

maty

Feb 22, 2012

Cati Velasco is a super professional woman, she is very honest and also she helped me a lot buying my new car, my experience was super amazing, I'm super happy. also all the people working in this Delar are super special, and very attentive to the customerLexus of queens, THE BEST maty

j.ta2012

Feb 21, 2012

Mrs Velasco was a great help no only advising which car is better and their prices, but also answering my question about new and used cars. As a customer service agent she doesn't only focus on selling you any car, she also tries to make me feel comfortable, feel like in the right place to find what i need. The reason I came back is because she sold a car to my brother, and it was our best experience and our first new car. I totally recommend her as your sales person and definitely Lexus Lexus which makes you feel like you were in a different, elegant place.

try610

Feb 21, 2012

I was overly pleased with the experience at Lexus of Queens. All of the staff were very helpful and I am grateful for my interactions with David, Victor, Evan and Adail. They made sure I was satisfied and answered all of my concerns.

garquero

Feb 11, 2012

Tiffany was very efficient on all the information she provided me over the past week when I was looking for an excellent deal on ES 350 2009 model. I met Alex Quinteros at the dealership, a very knowledgeable and friendly sales consultant. He was very patient with me and my wife during the test drive and until we finalized the sale. He gave me the best deal that I was looking for and I drove the car home at the same day. He is a man of his words.I was very impressed by the friendly and professional manner of all the staff at the Queens of Lexus dealership.

artie Rose

Feb 7, 2012

The dealership makes to many promises they DONT keep. !!!! dealer has no interest in negotiate with the customer. what happened to the customer comes first!

Longosta

Jan 31, 2012

I waited 10 minutes in the reception area before anyone even acknowledged I was there. There were also not a lot of options and the cars were parked so closely together it was difficult to view the cars.

dealerrateny

Jan 23, 2012

Though we experienced an initial miscommunication, however, everything out at the end with this dealership and I would recommend to anyone looking for a pleasant experience.

koning

Jan 20, 2012

We had been searching the internet for months for the Lexus RX350. Buying on line from Canada sight unseen could be very risky!So it is very important to buy from a dealership, not private. Even at that it is equally as important to have a comfortable level of trust in your sales person. Once I contacted Lexus of Queens, Tiffany the internet sales lady called me.She was amazing, out of the blue a gentleman named Bruce stepped in. This is a person who could use some customer relation courses. I had no intention of further dealings with him, so I asked to speak to Tiffany again. I expressed my concerns about Bruce.Tiffany and I continued back and forth for several days about the suv I liked, she was extremely helpful, professional and personable.Tiffany e-mailed all information promptly, since I am too far away to come in we were communicating often.Once I felt this was the perfect car I e-mailed Tiffany an offer, she called to say she received it and would forward it to her manager. Then out of the blue this Bruce guy calls again, and said sorry the price is the listed price.....end of story.I'm assuming he is Tiffany's boss, and if so poor Tiffany! Not just because he didn't know how to negotiate, more because of his arrogant tone. At this point I was dumfounded and angry. He had no people skills and I would not buy through him, I'll just go elsewhere.I sent Tiffany an e-mail thanking her for all her work, and that whatever Bruces role in the company was, he definitely wasn't the asset she was, and I was moving on.After the weekend, I decided not to let Bruce deter me. I contacted Tiffany again she had her manager call me, Roger Doobraj.From that time on my dealings were carried out the way any business deal should be.They are there to sell their product, and I wanted to buy.Roger was great! He moved me on to deal with Alex Quinteros who was nothing short of excellent!From that point on every thing went smooth. Though my shipper has not yet delivered the SUV to me I have no doubt I will love it.I am very happy that I did not let my emotions prevent me from pursuing the purchase. I realize Bruce may be wonderful and this could be a learning experience for him as everyone has bad days. I wish him well. Yes I will highly recommend this dealership . And will will be back looking by next January. Thank you Herb and Elaine Koning 705-292-9333

chalpern

Jan 14, 2012

Peter LoBianco is without a doubt the best car salesperson I have ever dealt with. He is responsive, supportive, understanding, a delight to work with and goes above and beyond to help his client secure the car that he/she is seeking. I was searching for several months from my home in Albany,NY for a late model/low mileage RX350 for my daughter who relocated to Providence, RI. Upon reaching out to Peter, we had several conversations prior to our traveling a relatively long distance to look at some car options and he gave me an enormous amount of time and information to help me narrow down my choices. Upon our arrival, respectively from Albany and Providence- both 3.5 hours away, while the car we thought we were going to purchase did not meet our criteria, Peter found an even better alternative for us. Peter ensured that the car we were purchasing was prepped and cleaned up for us within hours so our daughter could take the car home that day since we lived so far away. Rich, the manager and Howard on the business end were also highly professional and a pleasure to work with. This is a very busy and large dealership, yet we were treated so well and everyone in the dealership helped make our experience a very positive one. Thank you Peter!

anovich22

Jan 10, 2012

Alex was very, very courteous and professional. I truly felt like he was tailoring a deal to fit my needs. Oscar was the 'prep' man and he was also as nice as can be. I had some questions for both of them post-delivery, and they were, and continue to be, the nicest guys I've ever dealt with in the car industry.

alexm0215

Jan 9, 2012

I would highly recommend this dealership to anyone who is on the market for a Lexus.I just leased my 3rd car from this place. This time I dealt with Alex in sales department and Jannet (manager). Alex arranged a buy out of my old lease and put me in the new car within a week. Janet helped me locate and reserve my new RX350 with specific, rare color combination ( pearl white with black interior ). Car arrived on the day she said it would and we couldn't be happier. Great people to work with!

miguelreyes1020

Jan 9, 2012

I would recommend this dealer to anyone they were straight to the point and no haggaling with pricing I give this dealer a 10 but there is no space for that. from the minute I called to the day I got the car everyone that worked with me was outstanding.

joangoog

Jan 8, 2012

I was there to buy a used car 3 years old ,once i came back to after test drive and initial deposit car had many more scratches which dealer refused to accept and gave $100 rebate!!!! which would cost me $500 i still accepted my bad!.and then after i bought car failed in state inspection !! with service charges of $500 or more they only sell junk please don't buy avoid them ..everything is show off here! :(

Nurse123

Jan 8, 2012

I live a very short 3 minute drive from Lexus of Manhattan- however I make my way across the bridge to queens any and every time I deal with Lexus. Lexus of Queens has Stellar performance and a wonderful team of professional individuals that work in collaboration to provide you with a grand experience. First and foremost I have to give many thanks to Inna Katsman for her support and professionalism in the major role she played in me choosing to get a new car. At this very transitional stage in my life I was essentially conflicted as to what to do with my current Lexus. I kept in touch with Inna over the Months and then took the PLUNGE. I must say that I am pleased. Overall the Lexus of Queens team means what they say. If you are promised something you WILL get it. Even I was surprised that they were able to pull off what they said after a big holiday weekend. I really appreciated my Experience with Inna as well as Henry - and there is so much more to it but I would end up writing a memoir.

Richy

Dec 28, 2011

I picked up the Hybrid Camry last night I am impressed with the service. All the concerned men worked overtime to get me out of the lot way after their closing time. My regards to all of them esp Julio, Richard (Mgr), and the Document prep guy. Minor issues here and there (not with dealer - bank draft verification)but I got the car and my daughter is quite pleased. Thanks Richard

Samantha

Dec 22, 2011

I made an appointment to see a used car, and the sales person didnt show up.

johnfang522

Dec 20, 2011

My wife and I had a pleasant experience working with Huey Ng from Lexus of Queens. He walked up through every single details about the vehicle we are interesting in buying and the sales process. Overall, it's been very smooth and we highly recommend doing business with Huey.

Jersey Girl

Dec 16, 2011

i bought my first used Lexus from this dealer, can't wait to go back to buy a new one. everyone was really nice it took a while but finally got my dream car. Thank you guys.

Family/ luxury car guy

Dec 14, 2011

I was ready to go to war and low ball my sales person. But the initial offer they gave me was so fair that I didn't need to. I left with a 2009 RX with under 40k miles for 200 less per month than other Lexus dealerships tried to take me for. I got the APR I wanted, the Price I wanted and the car I wanted. The dealership is really nice, there is a cafe with free beverage and snacks for prospective buyers. They customize the sale experince for you whether its with a bow or flowers. They even upgrade my rims and put on new tires. The buying process literally took minutes. I actually spent more time on the phone with Gieco. (15 minutes or less) with them as well. it was amazing.

theodora<3

Nov 8, 2011

Peter is one of the best and most helpful dealers that exist in this world. All the staff was great and most importantly, you can leave the dealership with a new car at a good price. : )

tomme515

Oct 14, 2011

I had my 30,000mi service done yesterday and checked under the hood after 2hours and saw the coolant reservoir was near empty. Made an appt. today to fill the reservoir. So I met Jae Park today and told him that the coolant reservoir was low and his response was when the car is driven and it's hot the radiator sucks up the coolant. (I'm sitting there thinking, I live 10 min away and the car got so hot it sucked up the whole reservoir of coolant?. Anyway Jae tells me that I can pick up the car in the afternoon. I'm in his office at 8:20am and he's telling me the car is going to be ready 4 hours later just for a coolant check. At this point, I dont believe him and tell him I'll be waiting in the lounge. I wait patiently for 2 hours and go to the receptionist to check on my car. She calls the service dept and they tell her the car was ready more than 1 hour ago. No came and told me the car was ready!!! The receptionist calls Jae and he tells her he only did the write up for Armando Gonzalez basically implying that it's not his responsibility! After I sign all the paperwork at 10:30am, I look at the invoice and it says the car was ready at 9:11am!!! They made me wait an extra hour and 20 min. I ask Armando why he didnt tell me the car was ready and he said he had to close the invoice.(It takes him 80min to close an invoice?) then he looks at my invoice and sees it was for a coolant check then tells me, oh we had to wait until the car cooled down. This place is full of B.S. I just walked away...

Steven Eng

Oct 7, 2011

Background: Purchased my LS460 in 2007. Average sales experience. Did my homework and got a fair price. The car has been problem free and runs reliability.Why I'm writing:Surprised and very impressed with the excellent service that I've received over the years from Lexus.The Service Department delivers rare qualities of warm and friendly service while being efficient and professional. Jae Park, Richard Goulian, Rodney, and Suzanna are truly an asset to Lexus and deserve recognition for their dedication to it's customers. In fact, as a result of this excellent service, my next car will be a Lexus. Funny that the service department solded me on getting my next new car and not the sales staff.

Jadajul

Sep 22, 2011

I have to admit, I didn't expect the service to be as good as it was. I bought my first Lexus from Lexus of Manhattan and the service was nowhere near complimentary as it was at this Queens location. The entire sales experienced showed me that they sincerly appreciated my business. The salesman, Julio, went out of his way to locate the car I needed. Chris and Howard from the finance team got me the best possible rate and Oscar gave me a complete overview of the car when the vehicle was delivered.

DaylamiUSA

Sep 13, 2011

I brought my car in today for a minor repair and regular service. What consistently impresses me about this dealership is that they seem to genuinely care about delivering a positive experience. A loaner car was offered. I was called twice with updates on progress. At the end of the day a manager got on the phone to personally tell me the car was ready and explain what happened with the repair. The only glitch was a delay when I arrived for pickup in bringing the car to the exit. But even then, a sales manager (Rich) who had nothing to do with the service situation, realized that at that hour (7pm) no other bosses were around. So he went to the shop himself and brought the car out. Impressive concern for customers - and it seems to be routine this dealer.

YOGESH

Aug 12, 2011

ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN WARTEL who gives false information to the consumers Affairs .Please don't buy any used car with OUT TEST DRIVE & BRING YOUR MECHANIC TO CHECK BEFORE DELIVERY . OR YOU WILL STUCK WITH JUNK.THIS dealer do not sale CERTIFIED USED CAR. PLEASE CHECK EVERYTHING BEFORE YOU MAKE FINAL PAYMENT.AS THEY WILL FORCE YOU TO BUY EXTENDED WARRENTY.SO THAT THEY CAN WASH THEIR HAND AFTER YOU TAKE DELIVERY. I HAD VERY BAD EXPIRIENSE WITH THIS DEALER.SO.....BE CAREFUL

gl888gl888

Jul 20, 2011

Service personal excellent, ccourtious and very personalized service. One bad service experience that the gentleman Orlando took care of personally and expressed my concerns with the work shop manager. Otherwsie great place.

baysidemk

Jun 30, 2011

This is a wonderful dealer. They are very aggressive in offering good deals without having to resort to dramatics and they deliver on their promises. Service is first class and the facility is very customer-friendly.

Payton80

Jun 13, 2011

We recently leased our newest Lexus RX from here, and were pretty satisfied with the service we received. Our 2009 Lexus lease was bought out (leased from Ralleye Lexus) The general process of leasing was fairly easy, smooth and quick. Peter is the main point of contact we dealt with and he was great through the process, very friendly, personable and seemed very sincere in helping us get the car we wanted as close to the price we were looking to get it in. The actual exchanging of the vehicles, felt a bit drawn out, but probably because I had a toddler with me. That and given it was about 89 degrees out and I had to switch out the car seats, because they are not allowed to install them (which makes no sense to me, as they are the Lexus brand, they should be the ones who know how to put a seat in better then I do!) The switching out of the car seats while trying to keep an eye on my son was the most stressful part of the ordeal and unfortunately made the excitement of getting a new car all but disappear. Eitherway we are very happy with the car we received, and though our payments are a bit more then we expected, we are still comfortably happy with the car. On a different note. We did find that a friend of ours was able to price the same car for a bit less, and so we're wondering if we really did get the lowest price. Regardless it was close enough and we decided not to shop around more so we're happy with the end result. In terms of dealer assistance I highly recommend the Lexus of Queens, Peter was great and always on top of what we needed, the dealership itself is clean, big and very comfortable if you are going to get some work done on your car or to look for a new one. I will definitely be using this dealership as opposed to the one in Long Island, it is clean, friendly staff and much more convenient. Just note do not bring kids with you on pick up day unless you have your significant other to do the heavy lifting.

shritt24

May 21, 2011

I am on my third Lexus RX vehicle and I recently brought it to Lexus of Queens for its 60,000 mile service. Everything went great -- from the greeting I received when I drove in, the immediate sit down with Armando where he explained what was entailed in the service, the free coffee and pastries, the pristine loaner car (a new RX), the follow up call I received from Armando where he told me some issues that had come up and how best to address, the call to tell me when I could pick up the car, how quickly I was able to get out of the dealer with my car and the follow up to make sure everything was OK. The employees are very friendly and you never feel that they are trying to sell you something that you do not need. While the service costs are pricey, you have to remember that you are driving a Lexus. When I discussed costs with the manager, he told me that he always checked prices from the neighboring dealers to make sure that his prices were fair -- I believe him and am confident that if you had your car serviced in Manhattan it would be more expensive. That brings me to my final point. I live in Manhattan but have my car serviced in Queens. Why? Because I find it easier to cross the 59th St Bridge and drive 5 minutes to Lexus of Queens. When you are there you truly believe that the employees appreciate your business and your decision to come to that dealer. I think this dealer gets an A+.

cspuro

May 7, 2011

Lexus of Queens is a wonderful place to purchase and service a car. I have been so happy witb every experience I have had since buying my Lexus (Oct 2008)and taking it in for regular service (and recalls :-)). Everyone is friendly from the people who answer the phones to the guy that checks in your car. All the service guys are extremely nice. Craig Jacobson (the service mgr) is super helpful and goes above and beyond to help in any situation. Today my car was dead and I had to call Lexus roadside assistance. I then called Lexus of Queens. Craig said he would wait till I got there to see if there was anything he could do to diagnose the problem (on a Saturday afternoon!). The car was jump started and I got to Lexus in time and he was there waiting. They checked my battery and even though it seemed fine he wanted to be sure so I got a brand new battery! I really appreciate how warm and helpful everyone is there and would recommend this dealership to anyone for sales and service. I am a very satisfied customer.

Tiamia

Apr 27, 2011

I gave this Rating because Of peter and Chris Was great I barely did anything, They went above and beyond to assist me and my boyfriemd with our purchase. Peter was down to earth and wasnt trying to make us spend more or change our minds of what we came there for. He stuck behind us and prasied us for our decision and was very thorough with giving us all information needed he also was funny lol and the refreshments were great I will be coming back by the time i left there my cheeks were hurting from smiling so much. O yea we lOve this car its awesome, outstanding, conservative, radiant Thank You Lexus Of Queens

Amitgodambe

Apr 15, 2011

I have owned 2 brand new Lexus SUVs in the past, and this was my first experience in buying a pre-owned auto. Let me tell you Lexus of Queens broke all standards of how great pre-owned auto car buying experience should be. AMAZING!!AMAZING!! AMAZING!!! From the moment I walked into the door to the moment we drove off the lot with my personal Lexus I was truly impressed. As soon as we walked in, Bruce came up to me with all his passion and enthusiasm. Before selling he tried and understands my needs. That led to matching a perfect car for my wants. His sales consultant (I guess Benny) blew my expectations. I was sold in five minutes.Even though I was making a payment through a cashiers check (No need for financing), there Finance Manager Chris came over. First thing he did was not some up selling gimmicks, but a genuine shake hand and urge to go beyond the high level of service. He really made us feel like at home. Not only he baby sat my son while we were completing our paperwork but also gave us a great understanding of the model which we just bought. What a fantastic level of service and dedication. Its not the fancy walls and coffee that makes a great place to do business, buts its people like Chris and Bruce that makes this dealership leader of the pack.These guys are truly not just a leap service but I think they really strive for what they are known for. I would highly recommend anyone from a Tri State area. I went to them all the way from Philadelphia (and it was totally worth driving 100 miles one way). There name says Lexus of Queens but its the guys like Chris, Bruce and Benny that make this dealership a splendid KING OF LEXUS DEALERSHIPS! The best in class!

Afryka

Apr 12, 2011

I have given Lexus of Queens representatives this rating because I was very satisfied with the overall service; friendliness, professionalism, courtesy and comfortability. I felt confident with my decision in buying the vehicle, that didn't treat me like a sale or a price. They treated me as a person; with interest in what I wanted and needed and not what they was trying to sell. I will recommend Lexus of Queens to my friends or family.

jlchase99

Apr 10, 2011

When I first started my search for a car I went to Lees Toyota in Queens. They were not knowledgeable and the sales people seemed very inexperienced. I thought I would try Lexus. I went to Lexus of Queens and it was a TOTALLY different experience. Trevor was the sales person and he was the consummate professional. He was knowledgeable, he followed up and yes, he closed the sale. I have a Lexus SUV 450 Hybrid and it is fantastic. The gas mileage is great for an SUV and the features are top of the line, almost aeronautical engineering. I love my car and I will only buy a Lexus again and only from this dealership.I had to come back for a few minor touch ups and they were professional, gave me a loaner car, so I would not have to wait there all day. The General Manager Ken, was able to extend my loan of the car, because of a miscommunication issue with the service person. Either way, he made sure the issue was corrected, and called to ensure that all was well.This is the way a client/customer should be treated and this is the only car dealership I will use going on. I am a Lexus buyer for life. You pay a bit more, but it is well worth it!

MCSE

Apr 8, 2011

Extremely professional and friendly service. Mr. Chan knew his product. It was a pleasure dealing with him. The only slight glitch was when I had to return to the dealership the next day to complete my purchase and get the 3rd mechanical key, which I paid extra for, but was not ready when I picked up the car. This was just a minor problem, and not serious enough give the dealership a lower rating. After "interviewing" three other dealership, I can truthfully say Lexus of Queens tops them all.

treatedbadly

Mar 13, 2011

This dealership proved to be exactly what people are warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there were no "certified preowned " available that were below the mileage I wanted. When the sales manager spoke to me, he told me there was a demo car driven only by Lexus executives available for approximately $5,000. less than a new car. I asked for a few days to think about it and was told I needed to make a decision quickly. I called back within the time allotted and left a deposit for %500. When I called to arrange the payoff and pickup I was told the car was not available; I had been shown the wrong car. The salesman offered me another car with more mileage for the same price! When I protested I was told by another manager, a woman, that they had made a mistake. I was verbally abused by her and asked to speak to her boss. The boss, a manager, then told me they could not sell me the other car and offered me a new car at a "good price". After a few days I called and asked to buy the car with more mileage for that same price, miraculously they agreed. Emails revealed that this car was the one the salesperson was supposed to show me the first time so why did the manager act like he could not sell it for the same price? I was totally disgusted with all these shenanigans and went to another dealer, Lexus of Manhattan who were very straight forward, met the dealer in Queens' price, and acted like gentlemen. A very different experience. I asked for and was given my deposit back by the Queens dealer but feel a warning is necessary.

Ramon B,

Mar 6, 2011

Lexus of Queens was been one of the major reasons why I have and am planning to stay with Lexus. Years ago I was shopping for a car. I tried BMW, Mercades,Cadilac and Lexus because of the experience I had I'll recommend Lexus Of Queens to anyone. Thank You.

RAYTEPDR

Feb 26, 2011

WHEN I FIRST ENTERED THE DEALERSHIP I DID NOT FEEL ANY PRESURE FROM THE SALESMEN. I WAS ALLOWED TO LOOK AROUND UNTIL I ASKED FOR HELP. PETER LOBIANCO WAS VERY HELPFUL AND FREINDLY. HE ANSWERED ALL MY QUESTIONS AND WAS VERY PATIANT. HE ALSO WAS VERY HELPFUL AFTER I LEASED THE CAR BY FULLY EXPLAINING ALL THE FETCHERS.THE 5000 MILE SERVICE WAS A PAINLESS EXPERIANCE. ARMONDO GONZALEZ WAS ESPECIALLY HELPFUL AND EVERYONE WAS COURTEOUS, EFFICIANT AND FREINDLY.OVERALL I AM VERY HAPPY I CHOSE LEXUS OF QUEENS.

pdfraser

Feb 25, 2011

I began communicating with Mr. Huey Ng about 5 months before I actually made a purchase in December 2010. I wasn't sure if I wanted to trade in my RX 330 for another Lexus model, finance or lease. Huey was very patient, attentive and gave me many options. To the very end he had to help me with my decision. I would recommend Huey Ng and Lexus of Queens. Thanks also to Susan the cashier representative.Pat Fraser

Sophesq

Feb 19, 2011

I visited the dealership to testdrive a Lexus IS sedan. I had never before considered buying a Lexus but the salesmen, esp. Richard, were so intelligent, helpful, considerate and informative that when I buy a highend car, it will be a Lexus IS. A++++

kalinem

Feb 12, 2011

the are simplay the best dealers in ny area the halp me with ane problem i have the sals mang. jant is the one to talk to she will salve any problem.i was thinking to bay bmw and anly janfer was aybel to cangh my mind with the servis i get from her when i bay my is 250 now i owen gs 350 and have troble with my taers and she like alwys took care of it.ty agin jen

chih

Feb 8, 2011

We purchased the GX460 with Henry Chan. The entire process was a pleasant one. He was very patient and helpful. I may have been calling him at least 5 times a day with questions! He addressed all my concerns quickly and patiently. When it comes to loan, Howard Lien also offered an exceptional service on getting the best possible rate for me. It is definitely a five star dealership!! Everyone was helpful and courteous. They exceeded our expectations in all aspect!

goldfinger

Feb 7, 2011

THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH PRESSURE SALES PITCH. THE ENTIRE STAFF IS VERY PROFESSIONAL AND THEY ALL HAVE A GOOD WORKING KNOWLEDGE OF THE VECHILES.THEY ALSO PROVIDE EXECELLENT SERVICE FOR YOUR VECHILE. EVERYONE ON THEIR STAFF,FROM AMY THE RECEPTIONIST TO MR KEN WARTEL & JANET FELICIANO WHERE MOST HELPFUL WITH ANY QUESTIONS OR CONCERNS I HAD.SPECIAL THANKS TO RICHARD EMERSON & ANGEL HIRSTODOROV FOR THEIR HELP WITH MY VECHILE PURCHASE. THIS IS A FIVE STAR DEALERSHIP.*****

mikeshamailov

Feb 7, 2011

Armando Gonzalez and Susan Ortiz helped me a great deal numerous of times. I sincerely appreciate there help and especially with the last incident i had (My Flat tire). You guys are the best and had me driving by lunch time like you promised. I will see you again.

MJBNYC

Feb 6, 2011

Our entire experience with Ivana and the Lexus of Queens team was an absolute pleasure. Their attitude was 100% customer focused and never wavered from satisfying our needs and concerns. They were creative, accommodating and driven to get us the deal we were after. They even helped us with the complicated process to surrender our old car.Overall, the customer service is great; I recall coming to the showroom with my seven-year-old and they were completely accommodating to him. They brought him snacks and even offered to put his favorite show on the TV in the lounge area. We had some custom work done to the car and the quality was 100% professional. I was truly impressed. I highly recommend the entire team at Lexus of Queens and especially Ivana. They really know how to treat a customer and the quality of their work and product is superior.

indira alli

Feb 5, 2011

This purchase was a pleasant experience. Everyone was helpful and courteous. They exceeded our expectations in all regards.Terry Sanichar was exceptionally good at his job. He was very helpful in answering our questions and never tried to push us in a direction we didn't want to go. He kept us well informed all along the way until the completion of the lease. We have been leasing cars of over 20 years and this has been the best experience. Thank you Terry!

silogram

Feb 2, 2011

I called for a scheduled service on saturday,january 29 and they took me in the same day and performed the required service and it was completed by 2pm. As they always are, they are very attentive to all questions. The dealership as a whole is extremely welcoming and provides a very comfortable enviornment.

mluv23

Jan 29, 2011

We bought the RX350 on NYE, great quality customer service! Very friendly, very helpful and overall a great dealership to purchase a vehicle from.Today, close to a month later we noticed a slight cracking on the driver side mirror. I went in with intentions to get it replaced. At, first it was a bit hard cause i felt for a new vehicle, not even a month old, the mirror should not have cracked that easily. They informed me that it can be due to the bad weather here in NYC, or someone tried to smash it. I was upset i had to pay almost 350$ for a new mirror and went a bit crazy.After several attempts on not feeling I should pay for this mirror....they called over a manager (Ken) which came to me and said he would work with me. We spoke and i happened to get so upset i started to cry! (typical emotional female). After a bit he came back to me and said "please do not cry it is just a car and not worth getting so upset over"- I will replace the mirror for free!Of course a big sense of relief came along and I was once again one happy customer!I would highly recommend This Dealership (Lexus of Long Island City) cause they do care about there customers and treat you like family...and that is what we all look for!Thank you again so much.....Chris & Mina

Lindawu

Jan 26, 2011

This is one of the finest dealerships I've had the pleasure of doing business with. This one stood out for good reasons. I was greeted instantly and in a very friendly manner by my rep. Craig Jacobson, who is really nice, very helpful, not pushy or overbearing and very informative. I am always hesitant to try a new mechanic because as a single woman I constantly feel like I'm constantly being ripped off, lied to or just overpaying. I've been a regular customer now with Craig Jacobson for as long as I've purchased my Lexi and I couldn't be happier, I finally found a someone I can trust. Two thumbs up!!!

powdernyc

Jan 26, 2011

I brought my car in for regular service ( oil change, air pressure light, random questions). The service advisor was very nice and understanding when I had questions. I felt very comfortable their and thats what makes me go back when I need to.

jacoba00

Jan 25, 2011

When I purchased my awesome lexus es350 in December last year I thought Ivana Bosika was absolutely wonderful. She in honest, knowledgeable, professional, a perfectionist and a very punctual person. YOU ARE THE BEST!!! I had to tell every other person in my practice as well as my immediate family the story. The short version is that my issues were minimized and I felt welcome and comfortable to work with Ivana at Lexus of Queens. In the service industry so many people forget about the impact of good customer service. Its good to know that it is practiced at Lexus of Queens. I am an official lexus car owner for life and Ivana will always be my and my familys dealer. Ivana, YOU ROCK!!!- jacob

lawoey55

Jan 25, 2011

Since I bought my RX300 I have been servicing it at NJ until I found Lexus of Queens about three years ago. The reception at the first time made me stuck to them. Their service consultant to me are the best especially Jae Park who took his time to explain to me what to do, even when there was no loaner car they made sure somebody drop me at my place of work, after the service they always call to check about the condition of the car and if i am pleased with the job done. Keep up with the great job Lexus of Queens.

mlcorteg

Jan 25, 2011

I had a very positive experience in leasing my new Lexus. Ivana was friendly and let me take a number of test drives. She answered all my questions and no high pressure sales tactics. All of the other staff was friendly as well. I will definitley go back for my next car!

biki

Jan 23, 2011

I purchased my Lexus rx 350 from Ivana and I was extremely happy with a service and comfort that I received from my sales lady and her managers. Everything at Lexus of Queens made me feel comfortable and welcomed from the moment I walked in until today. Purchase of my rx was very pleasant, service is great and I get personalized service every time I call. I feel that at the time I walked in I was the most important person and I felt like million bux. That is exactly how I rate my car, Lexus of Queens personnel and the whole dealership - million bux.Thank you !!

drsuren

Jan 23, 2011

I am happy I made the choice to go with Lexus and moreso that I got my lease done at Lexus of Queens. Without a doubt the person solely responsible for making me feel comfortable with my decision was IVANA BOSIKA.Before getting my lexus I toyed with the idea of getting a mercedes and went to both dealerships...first lexus then mercedes then back to lexus. The reason i came back to lexus is the way Ivana sold the vehicle. From the start she was upbeat, pleasant, welcoming, informative, friendly, professional, patient(not pushy in an uncomfortable way like most sales people) accomodating and was ready with answers to all our questions (me, my wife and parents). Even though there was someone who dealt with the finance part of the lease she was knowledgeable about every aspect of the sale.Her service and commitment did not stop there......when the transaction of leasing was done. On multiple occasions if I had a question about my vehicle or needed assistance subsequently she would readily take my calls, try to assist in whatever way possible and offered sound advice. Honestly, I have not met a better sales person. When my lease is up I plan to get another Lexus!! My only hope is that Ivana is still there because if she is, I would definitely like the pleasure of doing business with her again.I highly recommend anyone wanting to buy/lease a vehicle to go to Lexus of Queens and ask for IVANA !!! I'm not kidding when I say if it weren't for her I wouldn't be driving a lexus. Suren

lizka29

Jan 23, 2011

Lexus of Queens was the total opposite of a typiccal dealership experinece. Between the buetiful building and the employees, it totally feels like home. The part about buying a car that truly scared me was going in the finance office thats where everything goes south. Not at Lexus of Queens they have an amazing finance manager Howard he was the niceset, most helpful to us. Howard even got us the lowest finance rate availible even though our credit wasn't the best. Thank you Lexus Of Queens

sbracic

Jan 23, 2011

Our first purchase of our Lexus was a wonderful experience. Ivana was very helpful and knowledgeable about the car. She answered all of our questions thoroughly and made us feel comfortable. We love our IS250 and once our lease is over we are looking forward to buying another one. :)

Breton24

Jan 22, 2011

It was all about ivana.... She offered the best offer, was in contact permanently while we were negotiating the price. We were the third spanish family in arow buying a car, always with ivana. She spend with us more than three hours when we got the car, explaining all the diffrent features of the car. She also stayed in contac twith us after the sale to see how happy we were. We have actullay started to ask about a new car and we are seriously considering to get the second lexus in the family. Thanks a lot for your excellent attention. Soledad and francisco

delvicariom

Jan 22, 2011

I purchased my 2010 RX350 last May and thanks to my salesman, Peter LoBianco, I can say that this has been the most pleasant purchasing experience I have ever had. Pleasant, respectful and honest, Peter was extremely helpful in providing me valuable information so that I could make an informed decision. To this day, if I have a question or need some advice I call Peter and he continues to be my dependable go-to guy.Prior to my visit to Lexus, I had visited the Nissan and Toyota dealerships along Northern Blvd. and I can only say they were typical of what I have come to expect from automobile salespeople. I dreaded the thought of buying a new car and having to deal with pushy and unethical sales people that I sometimes thought root canal seemed preferable. After one visit to this Lexus dealership I completely changed my mind. From the minute I walked in the door I was greeted with pleasant hospitality by every person I met: the person who parked my car, young ladies at the front desk, and then I met Peter as well as Ken Wartel the General Manager of the dealership both of whom treated me with courtesy and respect. Our negotiations took place in a reasonable and responsible manner and I felt I got a really good deal for a really beautiful car. I recently brought the car in for 5000 mile service and again found all services to be excellent.I highly recommend the Lexus of Queens dealership and in particular sales rep Peter LoBianco.

Zeeman

Jan 22, 2011

It was very important for my wife and myself to feel at ease with the person we were dealing with us.Peter was soft spoken answered all our questions and we never felt like we were just a commission to him.As opposed to other dealerships we visited that made us feel that we were just a $$$ figure,Lexus of Queens and Peter did not make us feel that way.This is the place that my wife and i feel comfortable and will let our friends know about too. Thank You

meskog

Nov 17, 2010

After this experience I will surely continue to have my car serviced at Lexus Of Queens. I called them at 8:00 in the morning as I detected a slight burning rubber smell outside the car. They told me to bring it in right away and they would diagnose the problem. I pulled into the service area and was told by the Service advisor that my car would be looked at right away, amazing as I didnt even have an appointment. I was then informed that I could wait in the Lexus Cafe where I was treated as though I was flying in first class. I was offered a newspaper, coffee and other beverages as well as a selection of muffins all while I was watching TV on a large flat screen. Less then an hour later, I was notified that a plastic bag had melted on to the exhaust causing the burning smell and that the service technicians had removed what was left of the bag. Then they brought my car up to me from the service area and to my surprise they had also washed it at no charge. Great Service, what more can I say

JVRX350

Aug 27, 2010

Leased a 2010 RX 350 from Lexus of Queens in July '10, got a fair trade and a good price on a new RX 350. Salesperson Katy was very helpful and professional in her dealings with me, the F/I person (forgot his name) was also helpful, and didn't try to pressure me into unwanted options. All in all dealing with Queens was a pleasant experience.

ajk

Jun 3, 2009

My experience has been most satisfying. I have interacted with both the GM and Service Mgr and found both to be most cooperative. Always have a loaner available when necessary. Car always returned clean and have never returned twice with the same issue. I have been using them for 2+ years.

jabol

May 13, 2009

This dealership sucks big time. I visited this dealership 3 times within past few months. After my first visit, I had to fight to obtain my wheel caps back because a service person forgot to install them after rotating the wheels.My second visit got me really angry since I noticed a nasty scratch on right side mirror of my IS250. My most recent visit just made me laugh. I requested a loaner car since my car needed to be serviced (service campaign). When I arrived at Lexus of Queens, I was told that someone from Enterprise would pick me up within 10 minutes so I can go to Enterprise and pick up a loaner (Lexus would cover the cost). After waiting 30 minutes nothing happened. I just left very disappointed. It looks like Lexus uses Enterprise service to loan cars now. All in all, I was expecting to arrive at Lexus of Queens, get a loaner car and leave. I had Audi A6 before this Lexus, and I have to say that Audi service was way better.

edricjames

Mar 23, 2009

Drove my 2008 IS250 in for service to have some warranty work done. I am so dissatisfied with this dealer that I cannot put a percentage rating with it! First of all, I was given a service advisor that didnt even introduce themself to me, was rushing me and did not even offer me a seat after I have been standing in her office for 15 minutes. I was promised a call about my vehicle 2 days after I dropped my car off. I did not get any call until the car was finished. When I went to pick up my vehicle, the interior of my vehicle was left soiled, tools were left in my vehicle & all my LPS setting were all messed up. I took my car back within 5 minutes of driving off the lot to have the interior dirt cleaned. The got most of the dirt off but there are still oil stains present on my gray headliner. The personel there brushed me off after that and I did not even get a change to let them of the other issues. I WILL DEFINETLY NOT BRING MY CAR BACK TO THIS DEALER FOR SERVICE NOT BUY A LEXUS VEHICLE FROM THEM. BEWARE!

samwell7423

Feb 12, 2009

Complete utter rip off. Brought my 2005 Es for repair, was charged $200 right off the bat for diagnostic charge w/o anyone looking at it because that's what the 'computer" said to charge. It took them a week to fix the problem, I had to call daily to get a status rather than a courtesy call from them to let me know about my car. When I got the bill, it was a complete joke and it felt like someone just made up numbers and repairs. The cause of my car's problem, evolved from buring oil, that I put in bad gas, clogged catalytic converter. Then what killed me was they charged me $11 dollars worth of gas but when I left the lot, my gas tank light came on. I wanted to go back and give them hell but instead, I drove off and will never return.They fall in step of the culture of dealer service rip off. So, becareful my friends. If my car ever broke down in front of the place, I will have it towed and bring it else where.

cashman64

Aug 4, 2007

went in as a informed consumer and the salesperson was rude and just kept putting us down. he refused to believe there would be any change in the body of the 2009 rx and kept making price an issue when i simply wanted to know about features of the vehicle. i have been a bmw owner for many years, changing my bmw vehicle every 3 years. this was my first experience with lexus and i am turned off by the whole thing. i suggest you go to a dealer in jersey or long island, where they know how to treat customers!