Lexus Of Highland Park reviews

Kent

Apr 29, 2015

My wife was in the market for a new SUV after her car was totaled in an accident. She has always wanted the Lexus RX350 after driving a rental I received from Lexus of Highland Park, when I brought my IS250 in for maintenance. She liked the idea of "sitting higher" but loved how the RX350 drove like a car (plus it looks sharp too). After looking at several vehicles online and in-person, I saw this one at LHP that we were interested in. By the picture, the vehicle looked great! Although it was used and a little older, it appeared to have been well kept and in great condition. We went LPH to see the RX350 and were introduced to Alex our sales rep. He knew about the vehicle and immediately spoke very highly of it. This was impressive to me because I asked about another one that was cheaper but he didn't have the same confidence in it. I knew at this point, I was on the right track with this vehicle. I felt confident and comfortable suggesting here to my wife because I believe LHP would have taken good care of this vehicle (and they did put some maintenance into it), which would aide in her buying choice. The test drive solidified her desire! While she was test driving the vehicle, the entire staff made sure my 10 year old and myself were comfortable and content. A smile goes a long way and there were plenty to go around the showroom. As a Lexus owner myself, we like to share our stories about our vehicle's experience and this made the wait enjoyable. When she returned and we talked about what she wanted to do, they began the paperwork. Mike, who I had worked with in the past, assisted in the process, and then turned us over to Julio in Finance. They were both great to work with and my wife was pleased. I really enjoyed Julio's explanation of things to my wife and how he didn't try to sell her things she didn't need and rather, made it her choice. His approach was novel and one that I would have taken from a financial prospective. We were the last customers to leave for the evening, which ended with Alex, Mike, and Chad all in Julio's office talking about the details. I will always be impressed with the final presentation of the vehicle and Alex's final moments with my wife going over the details and unique features of the vehicle. As she drove around the corner to leave and I watched from Lexus, it was a nice site to see her in a vehicle she deserved and looked great in. I felt pleased that she had a wonderful buying experience, got a great vehicle she always wanted and confident she got a great deal. From the service department to the Sales Team, I highly recommend Lexus of Highland Park. p.s. She is even going to leave the LPH license frame on her license plate!

dhkinil

Mar 18, 2015

Easiest experience ever buying a car. After we purchased Jeff spent a very long time going through the extensive tech on the car. He said we could stop when we got tired and come back later for a second session. He even gave us some very good safety ideas about not loading our exact home address in the NAV system and programing the remote features on the keys. The only reason not to go is if you want to buy a new car that is not a Lexus! I would happily buy at Highland Lexus again.

Resigned

Mar 16, 2015

Went in with a specific car I wanted to see and buy. Instead I spent two Saturday afternoons sitting in waiting room for an hour, second one with an appointment with Frank. My appointment was blown off for another customer. After two afternoons in the waiting room, I never got to see the car, never test drove the car, never had anyone other than the receptionist talk to me. Left business card with receptionist explaining frustration of wasting two afternoons. No one ever called afterwards and no apology even after complaint to GM. I have purchased many cars in my life yet I have never experienced a car dealer that will ignore a customer or fail to follow up with a phone call. In over 40 years I have never walked into a dealership without being greeted or acknowledged. The car is still for sale but I have given up.

JGammack

Feb 12, 2015

Mike really listened to my needs and helped me decide what was right for me.. I am only in town a few days a month, and have another car that just isn't good in the snow and ice, but if I traded it in I'd lose all equity. He advised me on what was really in my best interest - to buy an older car from a different dealer and keep my current car. What sales person does that?! I will buy my next car from Mike and hope it is soon. Truly a refreshing experience. Makes me want to buy a car from him!

Ram

Feb 3, 2015

I recently bought a pre-owned 2012 Lexus RX350 from Lexus of Highland Park. Jeff Richards was my sales consultant. Jeff was very patient and answered all of our questions. He did not put any pressure on us to buy the vehicle we were interested in. We did the financing outside and there was delay in getting our check. Jeff understood our situation and held the vehicle for us until we got the check. Now that's customer service.

klecapit

Jan 26, 2015

I recently purchased a used 2013 Lexus GS350 and couldn't have had a better experience or gotten a better price than from Lexus of Highland Park. My trade-in had a less than perfect car fax, but Lexus of Highland Park still gave me a much better (thousands of dollars) trade-in than any other dealer in the Chicago area. In addition, their use car I purchased was toward the low end of all the 2013 GS350's with comparable miles and equipment. When I purchased the car the trade-in, paperwork, and payment was so straightforward and easy. While I was doing the paperwork they washed my new car and moved most of my stuff to the new car. When my paperwork was done I had to move only a few things and drive away. Such a great experience - I can't say enough good things about this dealership.

Mukund S

Jan 18, 2015

My sales consultant was Terry O'Gara. He was professional, courteous, friendly and upfront about explaining everything about my pre-owned Lexus ES. He was outstanding and ensured I was 100% satisfied with my purchase. I would use him again and highly recommend him to anyone looking for a smooth buying experience. This is a good dealership to purchase quality pre-owned Lexus at a great value !

Steve

Dec 19, 2014

...and this was my best purchasing experience. Mario Mendez was outstanding in every aspect. I appreciated him understanding that after 15 years with Lexus, I did not need the hard sell. Unbelievably efficient, thorough, and professional...you cannot have a better experience.

GreatGod

Dec 14, 2014

I purchased my third Lexus 2 months ago, and while I was no stranger to Lexus I was a stranger to the internet purchase. This was my first time purchasing such a big ticket item without seeing it first; but Mike Brice made this experience an enjoyable one. He kept me in the loop regarding everything along the way: right down to the car being delivered in my driveway in TN. Mike is definitely an asset to the Lexus family. I must say while visiting a local dealership prior to my purchase the salesman scoffed at the idea that I would do such a thing, purchase a car from the internet you've never seen? It does sound crazy. Yes I did and because of Mike Brice it really wasn't a bad thing after all. Thanks Mike

kenschwartz29

Dec 5, 2014

My salesman Jeff Richards was courtesy, knowledgeable and friendly. He made the buying experience pleasurable and worthwhile and I would use him again and recommend you ask for him

carijacobsondc

Nov 29, 2014

Mario Mendez is genuine and no BS...he is truly there to help you have the best possible experience. I didn't feel pushed or bullied like Bredeman's people made me feel...he was patient, matter of fact and truly helped me find the best deal and plan for my needs and intentions. He took time showing me all the intricate details of the car and even made himself available to answer some questions on his day off. Committed to excellence and a truly honest guy...very rare at car dealerships. I am very grateful for EVERYTHING...from start to finish. Julio was also amazing...the guy in finance...again presented options and never got pushy. VERY REFRESHING!

LA Diva

Nov 20, 2014

While looking for a new car, we had done substantial research and narrowed our choice down to Lexus and Mercedes. After first visiting Mercedes and receiving a rather monotone pitch and very little willingness to work with us we went to Lexus feeling a bit frustrated (as I am sure many looking for cars can relate to). What a pleasant surprise it was when we walked in to the Highland Park Lexus showroom and were warmly greeted by Mario Mendez. He genuinely listened to what we wanted and quickly found a few models, all of which met our criteria and not just something the dealship wanted to move. After a few test drives (within a half hour of our visit) we knew what we wanted. He worked diligently with the finance department and before we left that evening a deal was struck and we picked up a beautiful, loaded ES 350 the very next day! We have purchased a myriad of cars over the years and hands down this is the best experience, period. Thanks again to Mario and the great staff over at Lexus of Highland Park, we will be back again!

cqsconsulting

Nov 16, 2014

We have purchased 2 cars (both Lexus RX350) this year from this dealership. We love our cars, especially the seat cushion extenders in the Luxury Package. Jeff has been great in sitting with us instructing us on the many wonderful features. We are looking forward to continue working with this dealership.

jwedgwood

Nov 7, 2014

We had a Lexus ES300 from 1999-2007, but switched to a Mercedes C300. In looking for a new car we looked at Merceds, Lexus, and all of the comparables.We weren't familiar with the IS250, so were focused on the ES350. After looking at the IS250 it became clear that we liked everything about it and it fit our needs.Jeff Richards, our salesman, was extremely helpful while we made our decision, assisted in getting us a good price, spent all the time we needed when the car was ready for delivery, and went the extra step in coming to our home when the automatic garage door did not initially work with our Lexus. Couldn't ask for anything more!We love the car and we're glad that we came back to Lexus of Highland Park.Bob & Lucie

Roberta chiaverina

Oct 31, 2014

My husband and I just purchased a 2015 Lexus RX 350 from Highland Park Lexus. We were fortunate to work with what I call the A TEAM::Tom Covello, internet manager, Jeff Richards, senior sales consultant and Doug Kamp in business office. Most of my dealings with this car dealer was through the internet. Tom and I had many many emails. His responses were always timely, helpful, and always open to negotiations. His patience was admirable as I had never owned a Lexus and needed his valuable insights. The day of our test drive (we came from the northern burbs) , Tom matched us perfectly with Jeff. Jeff really knows the cars and gave us an outstanding test run allowing each of us to drive and experience all the tons of features in this car. Jeff's low key manner and thoroughness is amazing. We made only two trips to the dealership! One for the test drive and one to pick up the car. As we finalized the paperwork we were told our last stop was the business office. Our worst fears about pushy warranty offers were totally unfounded. Doug was personable, informative and made the last step so easy.Beginning to end this was a terrific experience and we would recommend this dealership in a heart beat! Oh, the new showroom and all the customer amenities will blow you away!

kuttys

Oct 25, 2014

I purchased my ES350 CPO from HighlandPark Lexus this week and it was the fastest purchase I have ever made largely because of the customer service and overall experience I got from Tom Covello. He was very professional, very knowledgeable and was willing to work within my buying style and busy schedule. Most of my research was done online and over the phone with various local area Chicagoland Lexus dealers. Highland had hands down the best dealership with a reasonable (not cheapest) price point for the ES350 CPO.

Judy8

Oct 2, 2014

One rarely finds a salesperson as wonderful as Jeff Richards--knowledgeable and honest,accommodating and extremely patient. He spent an enormous of time with me in person and on the phone,and helped me buy exactly the right car. He is a man who goes above and beyond what one would expect--even meeting me in a parking lot when I had trouble operating the car. Buying a new car can be daunting,but Jeff made it easy and pleasurable. I would highly recommend Lexus of Highland Park,,and--as you might have guessed-- Jeff Richards..

denny.mcauley.3

Aug 23, 2014

We had searched the internet for a 2013 Lexus RX350 with very low mileage. Luckily we found Lexus of Highland Park had the exact vehicle we were looking for. As soon as we entered the dealership, we knew we were at the right place to purchase a car. We were directed to our sales consultant, Jeff Richards. Jeff was one of the nicest and best sales consultants we have ever dealt with of our many car purchases. He is very conscious of our objectives to purchase the car we were looking for. He didn't try to direct us to something else. His knowledge of this particular vehicle was excellent and his customer service skills were outstanding. He took the time to answer our questions and even anticipated some of them. His no pressure sales technique made the buying decision easier and less complicated. He was a joy to work with, as was the sales manager, Chad Simon.After we agreed upon a deal, which we are happy with, we were introduced to the Finance Manager, Julio Gomez. Julio was quite friendly and knowledgeable about car loans. He let us decide which financial plan to go with didn't force us to buy additional programs for the car. Although we did purchase the extended warranty, which was reasonably priced.I don't know of anyone who truly enjoys buying a car, but this is was a good car buying experience, didn't take long to reach a nice deal and would encourage anyone in the market for a Lexus to shop this dealership!

sethrfrank

Aug 18, 2014

As part of an extensive due diligence exercise to find a new car for my wife, we ultimately elected to purchase a new Lexus CT Hybrid. We worked closely with Terry O'Gara through the entire time and I will say that it was the best purchasing experience I have had.The salesman was very knowledgeable about the product he was selling, provided good, balanced information and did his job (which is to try and sell us a car) but with a sincere attempt to build a relationship and not just conduct a transaction.The test drive and follow-up was not rushed nor the queries during decision making intrusive. Negotiation was straight forward. The vehicle we wanted was secured promptly and made available within a two working days. Terry also did the extra special stuff like pick me up at the train station so I could get the car and deliver to my wife as a surprise. He also made himself available to her for a briefing on the extensive technology in the vehicle. These services could have been outsourced to other personnel but he chose to do himself well after the paperwork was signed.The dealer is building a brand new facility which indicates a commitment for the forseeable future that there is warranty coverage on the car within 10 minutes of my house. Finally, at close there was zero attempt to up sell and additional products or services. As a luxury vehicle buyer, I appreciate that level of professionalism. I recommend Lexus of Highland Park without reservation and Terry O'Gara as a Sales Consultant on your next Lexus purchase.

vasiliy.guryanov

Aug 7, 2014

I was looking for a very particular car with a rare combination of the exterior and interior colors. I knew the price I wanted to pay for this car and called all Lexus dealerships in Chicago. It went down to two dealerships and I decided to visit them in person. Lexus dealership at Glenview was the first place I visited. After talking to the sale person about a car I was looking for, they told me that I have to make some compromises in terms of the colors, and some options. The sales manager paid a visit and stared bad-mouthing HP Lexus. This left a bad impression, so I left this place and went straight to HP Lexus. I was assisted by Gary and he asked all the right questions and was able to locate a car I was looking for. He delivered on all of his promises and even sent me photos of the car once it came in. The staff at HP Lexus was super friendly and knowledgable. I'm very happy with the car and this shopping experience. Thank you Gary and HP Lexus!

jenniterrill

Aug 5, 2014

I loathe car shopping and put it off as long as possible. I wouldn't have waited so long had I known how my experience at Lexus of HP would be. I felt like Terry O"Gara listened to what I was saying about what I wanted and what I didn't want. He read me well and matched my interest level well, by being attentive but not pushy. The whole experience was a positive one. As someone who really does not like this process, I highly recommend Lexus of HP and Terry in particular

ntreanta

Jun 30, 2014

From the time I walked into the dealership I had that 'gut' feeling that was going to be a great experience. Boy it certainly was. From the lady at the welcome desk, to the salesman, to the GM, to the finance person, to the service center. Everyone was just wonderful. If every dealer treated their customers like the folks at Lexus of Highland park, the auto industry would be booming! Our salesman, Mike Brice, was outstanding. Gave us a fantastic price, was totally upfront about all aspects of the vehicle and purchase, and went out of his way to make this the most pleasant vehicle purchase that I have made in 40 years. I will never visit another dealer again!! Thanks Mike and Lexus of Highland Park. Keep up the great work.

finplan

Jun 19, 2014

Went to Lexus of Highland Park to look at 2014 CTh and did a test drive with Terry O'Gara, a sales representative. Liked the car and got a price quote that evening. Then used the Costco auto purchase program and was directed back to Lexus of Highland Park. The Costco pricewas less than the dealer quoted price but Terry did not give us any attitude at all. I was a little nervous but they followed theCostco program perfectly and did not cut back on any services offered by a new car salesperson. Very pleased with new car and with Lexus of Highland Park. They got us color we wanted and delivered car when they said they would. Would recommend this salesman and dealership and also the Costco auto purchase program if you are a Costco member. There is a slight price savings with Costco program (little over 1%) but this is a popular car with very low inventory levels.

deblpeterson121455

Jun 13, 2014

Terry O'Gara was professional throughout my two day purchasing experience. He was knowledgeable and educated me on the new Lexus features since I hadn't kept up with all the improvements. I enjoyed working with Terry. He was efficient and made good use of my time while not being pushy. He made me feel like I was his only customer. When I returned to make my purchase, Terry went the extra mile and set up my garage door opener and my phone so I would be ready to go. He was very patient in going through the key functions of the advanced systems without overloading me with too many details. Terry and everyone at Lexus of Highland Park exceeded my expectations. I highly recommend Terry and this dealership.

rbrody10

May 27, 2014

We had an amazing experience at Highland Park Lexus! This was our first encounter at this dealership and we felt very comfortable with all the staff. Mario Mendez was an excellent salesman. From start to finish, he was very informative, friendly, and answered all of our questions. There was never any pressure and he went above and beyond in working with Benjamin Nusinow to get us the best deal for our Lexus. We are very pleased with our Lexus GX460 and would recommend this dealership to any of our friends and family.

DHouglum

May 19, 2014

This was my second visit to purchase a car from Tom Covello. He took care of everything and was able to get me an awesome deal. It was literally an offer I couldn't refuse. I have two great experiences there as well as two seamless experiences with the service department. It has been a pleasure working with Tom and I would recommend him to anyone.

singhfamily

May 10, 2014

We first went to Lexus of Highland Park in May 2005 to fix our old Lexus the day before a big family wedding. The Service Department was able to fix our car that day, and thus we avoided a major hassle.When it came time to purchase a new vehicle, we didn't hesitate to going back to this dealership. Jeff Richards, our Sales Consultant, was extremely helpful, patient, and knowledgeable. He was extremely thorough when it came time to teach us non-tech-savvy folks how to use the latest technology on the new car. Furthermore, he even came to our home when we had difficulty syncing the garage door with our Lexus. We highly recommend Lexus of Highland Park and Jeff Richards when it comes time to purchase your new car!

joycesapir

May 1, 2014

Mario Lopez is so nice, personable and welcoming that I didn't think twice about calling him up when it was time for my 2nd RX350. I knew that I would receive personalized service and be treated like a queen and I was!

mbschwartz

Apr 24, 2014

Being a female with previous experience working in a dealership 20 years ago, I knew that I wanted to work with a female when my husband and I decided to lease our next car. Having been familiar with the car we wanted beforehand, I called the Lexus dealership in our neighborhood; Lexus of Highland Park and asked to speak with a female salesperson. I was quickly put in touch with Kathy Walsh. When she asked how she could help me, I told her that I wanted to lease a car, and would provide her with all of the details over the telephone so that once the car was located (if necessary), and we were in agreement on the price, my husband and I could just come by the dealership and sign the paperwork when it was ready. Kathy was agreeable and proceeded to work diligently, going over everything with me ranging from the model, color and options to pricing, availability and financing. After a car was located (which happened to be in their inventory), I gave her an idea of approximately how much I wanted to pay (including taxes), together with the term of the lease. Taking this information, Kathy went to her sales manager Chad Simon, who prepared a few different leasing scenarios for her to present to us. The numbers that they arrived at were not far off from what I thought they would be which included factoring in consumer rebates and dealer incentives. At this point I knew they were serious so I told Kathy that I would discuss it with my husband and call her back within a couple of hours. Being the salesperson that I am, I immediately called two other Lexus dealers in the area just to make absolutely sure that I was getting the best deal possible. What I found was that neither of the dealers that I contacted could even come close to the price that I had received. In fact, the closest price for the identical car and lease was $70 more per month than what I had been quoted by Lexus of Highland Park. Needless to say, the deal was made over the telephone. When we arrived at the dealership the next day to sign the paperwork, we met with the business manager named Julio Gomez. Signing the paperwork when buying or leasing a new car can often be overwhelming, not only because of the many documents that need to be signed, but also because of the decisions that the buyer or lessor is often pressured into making regarding add-ons (extended warranties, GAP insurance, paint protection, fabric protection, etc.) to the purchase or leasing contract. Add-ons are very profitable. Both the dealership and the business manager make a great deal of money whenever one is sold. As a result, they are almost always pitched to every customer that steps into the business managers office to sign a contract. Unfortunately, before the customer knows whats hit them, their monthly payment has gone up significantly from the amount that was originally agreed to. It was no different for my husband and I while we were in signing our paperwork with Julio. When he started to make his pitch about warranties I immediately stopped him, letting him know that I knew what he was trying to do and that we were not interested. Julio was very respectful of our feelings and did not pitch the kitchen sink to us. However, he did bring to our attention a program which Lexus (not some other company that has no incentive to make sure that your ownership experience is positive) has that covers the cost of repair or replacement of things such as damaged tires, alloy wheels, windshields and small dents and dings. This was the first time that one of these add-ons actually made sense to me. For an extra $22 per month, owners or lessors of a new Lexus automobile can be protected against damages that frequently occur in the normal course of ownership or leasing. Finally, after signing the paperwork, Kathy introduced us to the people in the service department who told us about the free car washes, brunch on Saturdays and loaner cars that are available when we bring our car in for service.We were very happy when we left the dealership with our new car. Thank you Kathy Walsh and Lexus of Highland Park for helping us get the car we wanted at a fair price! Marlene Schwartz

ChevR

Apr 17, 2014

This past weekend, I visited HIghland Park Lexus with the intention to test drive one of several vehicles I had been researching. By the time I left, I felt like a certified Lexus expert. My interaction with this Highland Park dealership was nothing short of exceptional from the time the internet sales manager, Tom Covello, contacted me regarding my inquiry to the time I walked into the dealership and was introduced to my salesman (and new friend) Mario Mendez. My new buddy Uncle Rio was very patient, very knowledgeable and most importantly, very honest and personable. He set aside time days after my purchase to ensure I had all of the proper tools and information needed to ensure my new Lexus ownership is nothing but pleasurable. This is by far the best experience I have encountered in shopping and buying a vehicle. Many thanks to the Highland Park Lexus dealership and Mario Mendez for a great experience!

mwinter2729

Apr 16, 2014

I just bought a 2014 Lexus RX350 and had an excellent overall experience ... in fact it was the best car buying experience I've ever had. Jeff Richards is an outstanding salesperson - very knowledgeable and straightforward, and he offered an extremely competitive price without high pressure negotiating tactics.

amy7070

Apr 14, 2014

We had a great experience. Mario spent hours with us answering our questions and giving us all of the details about the car we wanted. He was very nice, friendly and patient. A pleasure to deal with. I have already been back to get my car washed and Mario sat with me and gave me some "lessons" on the car's computer. Oh, and I love my new Lexus!

Bhacker777

Apr 11, 2014

I saw the car online and met with Kathy the next day. She had the car ready for me to test drive. Kathy was knowledgeable and professional. Loved the car and the fact that here was no pressure from her. Also was able to great financing through the dealership as well.

jamrio2

Apr 9, 2014

April 7, 2014, I bought my first RX 360 from Mario, he was very professional and assisted me with the purchase. He provided an excellent demonstration of how the car works and made it seamless for me to enjoy my music from my IPhone. At the end of the night I was thanked for my purchase. Overall, I enjoyed the experience of buying the SUV.

mzemelis

Apr 9, 2014

JEFF WAS VERY PATIENT WITH ME AND DID A GREAT JOB OF HELPING ME CHOOSE MY LEXUS. I WOULD RECOMMEND JEFF RICHARDS TO ANYONE LOOKING TO PURCHASE A LEXUS.

chanukee

Mar 31, 2014

I've purchased 2 cars from this dealership in the past 3 years and my experience was amazing. I've brought my vehicle in for many reasons (mostly maintenance), and the customer service was out of this world. With my recent purchase, I had the opportunity to work with Mario Mendez. With the utmost professionalism, he guided me into a new vehicle. Everything was upfront, he wasn't trying to get me to purchase anything just for the sale, but really pointed me in the right direction. We were able to talk through the pros and cons of many different vehicles along with the specific pricing programs. Everyone at the dealership is very friendly and willing to help you out even if you are window shopping. I would recommend visiting this dealership for yourself, and experience what I did. I would also recommend working with Mario if you plan on purchasing or leasing.

akarabatsos

Mar 29, 2014

Kathy made my purchase a "one-stop-shop" which I preferred. Kathy was an honest and hardworking salesperson, one who had my needs in mind from start to finish.

cherylryan

Mar 29, 2014

Mario Mendez, my sales consultant, made leasing my new Lexus a very pleasant experience. Mario, is extremely professional, friendly and knowledgeable.He spent a lot of time going over the cars mechanics. He also told me to come back after driving the car for a week and that he would go over any questions that I might have. I highly recommend the Lexus dealership and Mario, they were very friendly and efficient, without being too aggressive.

Celine1

Mar 25, 2014

I'd like to sing the praises of my Lexus dealership. I took my 2006RXh with over 100k miles in for a routine service and spotted a 2010RXh in the color I'd always wanted. Since I don't buy cars very often, I was leery of the sales process. (Besides my 2006 was a fine car and probably would have gone another 100k miles without any trouble.) But I remembered a salesperson I'd met on a previous visit when I'd had my shelter dog along (yes, the dealership is pet friendly) and we'd sort of bonded over rescue pets. Anyway, we started chatting and I was able to slowly, at my own pace, grow into a decision to replace my old car. I could not have asked for a warmer, more competent and thorough salesperson who actually made the purchase process fun! So, if there's anyone out there who hates car buying (especially used), I'd say go see Kathy Walsh for fair and able assistance. (While you're at it, go see Steve Vicek in the service department and try to stump him with a Lexus question. Bet you can't.) They take great care of you at Lexus of Highland Park and I plan on going there for a very long time to come. Cheers to their opening a new and expanded facility -- they certainly need it!

JosephPirogovsky

Mar 21, 2014

Kathy Walsh, our Sales Consultant for the new Lexus GS 350 we came to look at buying was very courteous, knowledgeable, nonsense right to the point professional. The test drive was organized immediately and on the vehicle that exactly matched the one we were looking for, with all the accessories we wanted.The final price was given to us quickly without traditionally expected trips to the "manager", and such that was even slightly better then the one we were planning to pay.At the end the dealership has helped us with the lowest interest rate, we could not find on our own and delivered the car in a very short time in perfect condition. We have visited a few dealerships during our quest and found this one to be very different, refreshing and more pleasant then the rest.

Saugust

Mar 20, 2014

Mario was excellent to work with. He was very knowledgable, friendly, personable and has offered us outstanding customer service even after purchasing a vehicle from him. I highly recommend Mario and Lexus of Highland Park.

Igmatku

Mar 1, 2014

Our salesperson, Mr. Jeff Richards, made our experience in purchasing a vehicle, a pleasure. He was low-key in his approach, but was very knowledgeable and helpful withi all questions. Jeff was interested in what we wished to discuss and willing to take the time to address all of our concerns. Jeff never seemed in a hurry, but was consistently patient. He was very personable, yet always professional. His effort and interest in our concerns played a significant role in our choice of this particular dealership.

flamalert

Feb 21, 2014

I have nothing but great things to say about Terry. He was very polite, professional, and patient with me. I was looking for a used car, and after my initial visit, he knew what I wanted and followed up with me as soon as a car was available that fit my wants/needs. It took a few visits before we made our purchase and his easy-going, patient demeanor did not change at all with each visit. I am very fortunate that he was the salesman that helped me, because his personality is one that I respond well to. As such, the entire car-buying process was very easy and smooth for me.

Teneshpoole

Feb 20, 2014

My experience was wonderful! My sales person was Kathy Walsh, she is very knowledgeable and professional. She made my experience very easy and comfortable. Also, this is a family friendly facility, considering I had 2 children along.I received a great deal on the car and I am enjoying the ride. Very happy with my service and Kathy it's great!!! I definitely recommend this dealership.

Adanenberg

Jan 28, 2014

For purchase #2, we returned to Kathy without hesitation. Once again, she made us comfortable with the process and with the pricing. No pressure, no games, just fair dealing. She obtained exactly what we needed, and made sure we were satisfied. Even came in when she was sick to complete the delivery process! Very happy with Kathy and the entire experience at Lexus of HP. Can't wait for the new facility to be completed!

PTQ608

Jan 13, 2014

Gary was a very friendly sales person who didn't push me TOO hard during the sale. He was accommodating and made me feel supported throughout the sale. After arriving home with the purchase of vehicle and a finalized sale, I found that there was a mechanical problem and a missing cup holder. I contacted Gary regarding these issues and Gary helped me schedule an appointment to have the car looked at and serviced free of charge and he ordered the cup holder for me. --Not to mention, the dealership washed my car for me when I brought it in! I really appreciated the level of customer service with this dealership and highly recommend this dealership if you are in a market for a Lexus or any of their other used vehicles.The car is immaculate and buying a used Lexus from a Lexus dealership gave me the confidence that my car is of superb quality and passed an inspection of Lexus standards.

cliffordg27

Jan 7, 2014

Kathy was extremely helpful and candid. She walked us through the navigation system (Nav), which is not the most intuitive technology, during our test drive. She took a considerable amount of time answering questions and explaining several details. When it came time to negotiate she took us through a second test drive (in lousy weather) and was forthright in the actual negotiations. We reached a deal without acrimony.

murphy4684

Dec 27, 2013

My wife and I purchased the Lexus ES 350 from Terry O'gara. Terry went above and beyond to make us happy in the car that we wanted. We have never experienced the customer satisfaction in purchasing a car than we did from Terry. Chad Simon was extremely helpful in the process as well. He wanted to make sure that Terry was working well with us and offered help if we needed any. Glenn Fitch was also helpful in the process and offered his assistance in any way.This was our first time purchasing from Lexus of Highland Park. By the service that we received you would have thought that we purchased cars from them every 3 years! I would recommend customers to purchase from this dealership and specifically Terry O'Gara. We drove from Orland Park to purchase this car (65 miles). I wouldn't hesitate to do it again and will when we are ready for our next car.

elka

Dec 21, 2013

I had a great experience with everyone I dealt with. They gave me a sweet deal! Jeff even stopped me as I was getting in my new car to drive away to tell me more about the bells and whistles. Great people!

chuckles722

Dec 14, 2013

I had an amazing experience at Lexus of Highland Park from start to finish. I made an internet inquiry and Tom Covello responded immediately. He started working on a deal and even spent his day off trying to locate the perfect car for me. Everyone working at the dealership was very friendly. Frank, another salesman, was very helpful in explaining the ins and outs of the new car to me. I will definitely be referring friends and family to Lexus of Highland Park.

susanmik

Dec 12, 2013

Kathy Walsh was a delight to work with. She was very personable and approachable and VERY easy to work with. I have had a difficult time with previous car purchasing experiences but Kathy made it very pleasant. Lexus of Highland Park was a great place.

kellysemrau

Nov 23, 2013

I worked with Mario Mendez and he was exceptional. He was straightforward, very knowledgeable, and was always easy to get ahold of by phone, email or text.

Adanenberg

Nov 13, 2013

Kathy Walsh is EXACTLY the kind of car salesperson I've been longing for! She made shopping for a new IS a fantastic experience. From the moment she greeted me, until the final send-off in my new car, I couldn't have been treated any better. Kathy started by working to understand what car and feature package would best fit my needs. Even though I had taken a test drive elsewhere, she felt that another test would give her a chance to give me HER perspective on the pluses of the car. She was right!When we sat down to talk numbers, she treated me fairly and honestly, with no pressure. Then we negotiated in a friendly way until we were both happy.Then it came time to deliver the car. Another great experience. Great feature training from Kathy's team partner, Mike Brice. Closing paperwork handled very professionally by Julio. We left very happy.After a minor glitch was brought to Kathy's attention, she handled it perfectly. To me, that's the measure of a great salesperson, and a dealership that understands how to treat its customers.I HIGHLY RECOMMEND Kathy Walsh and the entire team at Lexus of Highland Park! We will be back the next time we are car shopping!

bartlpr

Nov 7, 2013

Sales person, Gary Chan, as excellent. Did not push or oversell. Made purchase experience very easy and effective. Sales manager, Douglas Kemp, also was very professional, effective and made financial part of our experience very easy and without stress.

liaobuqi

Nov 1, 2013

I visited Lexus of Highland Park while shopping for a luxury SUV to check out a few Certified RX 350 models. At the dealership I had the great pleasure of talking about the vehicle and test driving with their senior sales and leasing professional Thomas Covello. Tom was straightforward, knowledgeable and refreshingly honest throughout our dealings. Tom was the first person I met with while conducting research for my purchase and I didn't meet anyone else who matched his level of professionalism. He took time to respond to my emails while most other dealers wouldn't respond or would try and call me even though I let them know that I strongly prefer email. Tom intuitively understood my desire for space and privacy and communicated in a courteous and respectful manner. Where many other dealers called constantly to check in on me, Tom took the time to understand the manner in which I was making my decision and offered the time and space that I wanted to work through the process. It was incredibly refreshing. Whereas other dealers followed up in a pushy manner looking to score a sale, Tom followed up at appropriate intervals just to let me know he was around should I need any more info. In the end we decided that we really wanted the 3rd row of seats and purchased an MDX instead of the RX 350, but I offer my highest recommendation for anyone interested in buying a Lexus who wants an honest, no-nonsense approach to car buying to VERY strongly consider getting in touch with Tom Covello at Lexus of Highland Park.

Dimitri321

Oct 31, 2013

I found a LS460 online and called to enquire about options and availability . I was transferred to Kathy and she was great. Kathy answered all my questions and what she was unsure of she found the answers immediately. I am a very impatient person and getting this deal done was quick and painless . It was nice to see the sales department , service department and finance department work together to answer all my questions with excellence. Overall Lexus of Highland park did an outstanding job, I would definitely buy my next Lexus from them.

LexusSUVgx460

Oct 30, 2013

We bought a 2013 Lexus GX 460 from Gary ChanGary was cool, not high pressure or annoying, just down-to-earth and a good guyHe dealt with me over the phone so when we showed up to get the car we had a deal done.The only thing that I am still frustrated with is Lexus' annoying/poor tech features on their cars. For instance, you have to stop the car to enter an address into the Nav system...Seriously, how annoying. However, you still cant beat Lexus qualityAnyway, i would highly recommend working with Gary if you are looking to buy a new car

mferrarijr

Oct 29, 2013

Kathy Walsh was truly outstanding to work with in our selection of a 2014 RX-350. She found the car we were looking for within 24 hours and she efficiently arranged a positive meeting with the business manager. We also received a fair price for the trade-in and throughout the buying experience we were treated with respect and care by Kathy and others. We wanted to be sure that the new Lexus fit into our garage as the garage door is a little tight and she quickly agreed and rode with us to our home. The RX fit nicely. And the automatic folding mirrors work terrific. Kathy introduced us to our service representative and the general manager during the visit. We have bought many cars over our lives, and this was the most enjoyable experience we have had.Dr. and Mrs. Michael FerrariLake Forest, Illinois

rkfowler

Oct 25, 2013

I was sold a vehicle with a bad title (wrong vehicle name on the title itself) the dealership has done nothing to expediate the process or offer any solutions. Still waiting to have a legal vehicle to drive.8/31 Purchase Date 9/31 Temp Tags Expired 10/25 and beyond driving illegaly Thus far i have been pulled over 4 times, this has cost me alot of time and aggrevation to say the least

Smittymother

Oct 21, 2013

Kathy was very knowledgeable about the car. Besides being very friendly & personable, she was very prompt in returning phone calls, whether she received the call directly, or returned a voice mail. Also, she was encouraging, without being pushy. She made the purchase easy.

Ken100

Oct 18, 2013

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer.My exchange with Gary Chan consisted of a whole bunch of lies and bashing of other dealerships. His negotiation tactics were to make me get quotes in writing from other dealers, and telling me that the other quotes were impossible, or that they were lying or incompetent. He would not quote me a price unless I got him one in writing from another dealership or unless I agreed to put down a $500 deposit on a credit card.He said he did not want to go do that work and not get the sale. What work? He just had to go ask his manager if they could sell it at that price? He wasn't willing to do that, so why would I be willing to pull out my credit card and read him some numbers? Needless to say, I did buy from someone else and he did give me some good advice by saying,"someone says they will sell you for $38,300 without the $1000 money from Lexus (Must finance or Lease), then I would hurry up and purchase it right away! "So I did. Here are some other gems..."The only way someone is getting you below the Invoice price is with the $1000. This money is from Lexus so in order to get it, you HAVE to finance for a minimal of 3 months. If someone tells you otherwise, they are either 1) Lying to you or 2) Incompetent.""Please get me something in writing, otherwise there's not much I can do to assist you and your father as people can just make up figures, not saying that you are. So if you got $500 below invoice you would buy the vehicle? ""I appreciate your offer and as much as I would like to sell you the car for $1500 below invoice, the fact of the matter is we can't do that and I would bet won't find any dealership that would be anywhere near there unless it is a demo or used vehicle. Basically you are asking for us to pay you $1500 for us to sell you a car, that wouldn't make business sense. "

rapp

Oct 18, 2013

Checked availability.....made appointment for test drive.Salesman and Financial manager were very friendly, courteous and knowledgeable.Hassle free experience....good price....good trade in allowance.Would strongly recommend this Lexus Dealer

AdrianCuc

Oct 14, 2013

Had a great experience with Gary Chan. He was extremely efficient, very knowledgeable and courteous. He is the king of follow-up, no question was left unanswered and no detail was overlooked!We had an extensive conversation via email so by the time I went to the dealership everything was ready for my purchase. I received a fair deal for my trade-in and all in all, this was the best car purchase experience I ever had.I would have no problem recommending this place to all my friends and family.

dmorgan0

Oct 6, 2013

On a Sunday afternoon, I found a 2013 RX 350 of interest using the Lexus website and navigated to Lexus of Highland Park, who had the vehicle. After reviewing the details and history of the vehicle, I made a purchase inquiry via their website . I also sent a separate email asking specific questions about the RX. A short time later I received an automated email reply from Tom Covello. The following morning I received another email from Tom in which he addressed each of my questions. Later that Monday morning, I received a voicemail from Tom, who was following up. I returned the call and we had a good conversation, with Tom inviting me to the dealership to view the RX and discuss details. I drove to the dealership later that day and sat down with Tom to get acquainted. It was easy to establish a rapport, as Tom is very personable and direct. We took a short test drive, discussed a potential purchase, had my 2009 RX 350 appraised, and came to an agreement on the net trade. The rest of the transaction details were completed timely, I was given an introduction to the new features on the RX, other areas of the dealership, and then I was on my way home, pleased with my purchase and how I was treated by Tom and the dealership. I recommend both!

AGalloro

Oct 5, 2013

Kathy Walsh is a very personable, friendly person. She was very patient and explained everything to us when we picked up our car. Kathy also programmed our phone contacts in the car's computer/phone. Kathy cares about her clients and it shows because she works very hard to make the sale of the car go smoothly. Thank you, Kathy!

ilmachne

Oct 4, 2013

We have being dealing with Tony for years. We have bought numerous cars for our entire family. Tony is the most knowledgeable, professional, attentive, honest and pleasant person you can deal with. Tony would always go out of his way to make his customers happy. Would not go anywhere else to purchase a car.

jbevis76

Oct 4, 2013

Kathy is great to work with and the financing team at Lexus of Highland Park made everything easy. I would highly recommend them to anyone looking at a Lexus in Chicagoland.

dewarhaf

Sep 26, 2013

Kathy Walsh and team made buying a Lexus Certified Pre-Owned RX easy.Easy Experience. Good Price.I have heard good things from others before. I agree. Highly Recommended! No need to go elsewhere.

racerbi

Sep 23, 2013

Mike and Tony have been nothing short of spectacular in all facets of the buying experience. I am sincerely impressed and glad that I returned to your dealership.

bntmartin1

Sep 19, 2013

Wonderful experience, great deal and awesome salesman at the Lexus of Highland Park dealership. The car is still getting stares. Thanks Mario for putting us in another great Lexus!

Jnchristy

Sep 9, 2013

I would like to comment on the wonderful service experience I had with Jeff Richards at Lexus of Highland Park, IL. Jeff Richards was very thorough and patient going through the car buying experience with me. I knew what car I was looking for - a used Acura RDX - and Jeff answered all my questions in detail. He even went "above and beyond" by sharing additional information that helped me make my decision. When I returned the next day to actually purchase the car, Jeff personally picked me up at the Metra station. Throughout our transaction he made sure that I was comfortable and that everything went as smoothly as possible. There are a couple of loose ends to clear up with my car: the windshield wiper sprayer doesn't work and there is no license plate holder for the front of the car. Jeff again provided excellent service by taking the responsibility to order a license plate holder for me that I can pick up when I return to have the windshield cleaner repaired. He also made repair of the windshield wiper sprayer a service that Lexus of Highland Park would agree to provide at no additional charge. Neither of these items is necessarily included in the "as is" understanding when buying a used car, but I very much appreciate that he wanted me to be happy with my purchase - which I am. I can wholeheartedly recommend Lexus of Highland Park for their excellent service and customer care. Sincerely,Jennifer N. Christy

rp

Aug 29, 2013

They already priced the car lower than anywhere else I'd seen. They explained that their pricing strategy is designed to attract Internet customers. Even so, I was still able to negotiate a better deal to the price I wanted. I really appreciated the low pressure sales.

ADM3

Aug 28, 2013

This is the second car i purchased from this dealership. I decided to go back to this dealership due to the great experience I've had with them in the past. I am from the naperville area and this dealership is over an hour away from me!!! There are several lexus dealership closer to home (not to take anything away from them because from my experience, they are all great!!!), but LEXUS OF HIGHLAND PARK had the BEST PRICE and gave me THE BEST DEAL!!! This FAMILY OWNED business took care of me before and after the purchased. They did not turn their backs on me even after the purchase. They gave me that intimate, personal approach most of us customers are looking for. Kathy Walsh was the best! Along with the sales management team Glenn, Chad, and Doug! Will definitely buy our next vehicle from lexus of highland park again!!! LEXUS should be proud of this dealership! Highly recommended!!!! Thanks LHP!

pkreis

Aug 27, 2013

My sales experience was with KATHY WALSH. I found her to be a most efficient and accomodating representative of the dealership. She was a delight to work with and I found her to be warm and gracious and willing to check on anything with which she was not totally familiar. I told the general manager that I thought she was a gem and would not hesitate to recommend her, or the dealership, to any of my friends.

fabernstein

Aug 24, 2013

Tony handled the negotiations in an honest straightforward manner. First price was the best. No need to haggle, beat all other dealers. Car was perfect, follow up polite. Made buying a car a pleasure. He answered all my questions. Honest and trustworthy.

priti585

Aug 24, 2013

Mario is awesome. I love the service at this dealership because everyone here is really enthusiastic and kind. They have a great selection of cars. And once again, Mario is literally awesome.

jpsfdc

Aug 23, 2013

Tom was very kind and listened to my concerns and helped me to get my BMW! It was a great experience. I would strongly recommend if you want to stop by there.

jsh69

Aug 22, 2013

Kathy Walsh and the general managers at Lexus of Highland Park were an absolute delight to work with. Kathy is the ultimate sales professional. She asks great questions, listens, and works in a very direct but polite manner. I couldn't have been happier with the experience. I would recommend this dealership to anyone. Ask for Kathy.Jeff H. - Enterprise Software Sales Professional

Alissaz0921

Aug 21, 2013

Tom Covello was a wonderful salesman. He spent time helping me orient myself to my car and get it to work perfectly. It was a very positive experience.Alissa Zuchman

angiemarie13

Aug 17, 2013

My first car as a college student and I needed it to be cheap but reliable. Mario found what I needed and fulfilled us with everything we found to be wrong fixed in a week. Everyone at Lexus in Highland park are very nice and I am very happy to have gone there to buy my first car.

AnthonyRizzato

Aug 16, 2013

I have been buying cars for three decades and hands down, my experience at Lexus of Highland Park was the best experience so far. I cam in, test drove the car of my choice and decided to buy. Kathy was easy to work with and I feel we negotiated a fair price and I was out the door in just over 2 hours. I would absolutely recommend Lexus of Highland Park and am already thinking of the next car I would like from them in the near future.

aelarde

Aug 11, 2013

Yesterday, my husband and I visited Lexus of Highland Park to see the RX350 model that we saw on line. We had made an inquiry about it and within minutes received a telephone call from Mario Mendez and we asked for him upon our arrival. Mario made us feel right at home and was very personable and friendly and very knowledgeable about the car we were looking for. We came in with information from other dealers and Mario went to "bat" for us and obtained the best price for our RX350. He was so good that my husband declded to trade in his 2007 Lexus ES350 (purchased three years ago at Lexus of Highland Park) for a newer 2010 Model, and again Mario worked with us and got us a great price. We were not expecting to purchase two cars yesterday, but working with Mario as well as Julio in the Finance Department at Lexus of Highland Park was truly a wonderful experience and we will recommend Lexus of Highland Park to our friends and will definitely be repeat customers for future purchases.

dseydel

Aug 1, 2013

Mario Mendez, the sales manager that helped us was extremely honest, and genuine. He was very friendly and helped answer all of our questions. Mario stayed in constant contact with us over the few days we were car shopping, and we ended up going through him! Everyone at Lexus in Highland Park was great!

Abraham12345

Jul 29, 2013

Mario was very knowledgable and friendly. He made the whole buying a vehicle experience easier than what I have dealt with in the past! Thank you Mario, you're a great asset to the company! The Abraham Family

Blackhawks13

Jul 27, 2013

Mario is a consummate professional and a pleasure to deal with. He made sure he understood our needs, did not try to sell us anything we didn't want, was very helpful in giving us a loan car until our order came in (which was very quick - 3 days). He and his colleagues were very patient in going through leasing options and we believe that we struck a fair deal.

Nsf1515

Jul 25, 2013

They took their time and helped us select the model that was right for us. They actually made the process of buying a car pleasurable. When we came to pick up they car they did not rush us through explaining how to use the features and connecting our blue tooth phones and iPod. They also helped us connect our garage door opener to the car. The experience could not have been better.

abcya

Jul 15, 2013

I had a most pleasing sales experience with Mr. Mendez and the sales team at Lexus of Highland Park. I felt like we were able to reach a price that was fair for myself and the dealer. I'm very pleased with the Lexus product. The car has exceeded expectations. Mr. Mendez had a very professional appearance and one that you would expect from a dealership of high line luxury automobiles. For those with discerning taste in luxury automobiles I recommend a visit to Lexus of Highland Park. I also recommend requesting Mario Mendez to be your sales consultant to achieve the easiest sales transaction. For the record I have know association with Lexus of Highland Park nor does my family. This review is solely based on my personal experience with the staff and environment at Lexus of Highland Park.

aprilvlasko

Jul 14, 2013

Overall good experience. I told them what I wanted and they were able to locate it very quickly. This was the second dealership I went to and had really planned on visiting a few more before making a purchase. They wanted to make a deal that day. They asked me what it would take for me to not go to another dealership. I told them and after a little bit of back and forth we had a deal.

groveland1

Jul 13, 2013

I had an overall great experience at Lexus of Highland. My salesman, Mario Mendez, was exceptional. He responded well to all of my questions and presented as both friendly and knowledgeable.I wouldn't hesitate to recommend friends and family to Lexus of Highland and specifically to Mr. Mendez.Reginald Williams, Ph.D

Ddgreen1

Jul 6, 2013

My experience was extremely professional and seamless. Everyone from the owner, the head of sales, the sales man, and the finance head were efficient and very competent. I would recommend this team to anyone.

harrisonm6256

Jun 7, 2013

Mario Mendez, our salesman went above and beyond to earn our business. He is extremely professional and doesn't miss anything. He spent at least an hour going over all the features of the car and how to set them. He even set up what he could for us. Our whole experience was more then I ever expected or have received from any other dealer or salesman. I will recommend Mario to my friends and business associates.

eLiz1

Jun 6, 2013

Lexus of Highland Park dealer was easy to do business. Gary Chan answered my questions, and provided the financial costing package for the Lexus 350ES that I was considering to purchase. Unfortanately, the vehicle colors were not in stock to match my timing, and decided to select a vehicle with sports pacakagin and AWD.

tatyanavovk

May 31, 2013

Gary Chan was staying in contact on a regular basis since I first met him at the dealership and it helped me to contact him ASAP when I decided to buy the car. He was polite but not pushy, which I really appreciate, and was very helpful in every way. He showed up at the dealership 2 hours before his shift was supposed to start to make sure I get to see the car before anybody else. He also stayed late that day, waiting for my husband who was unable to get out from his work, so that we could close the transaction - great way to treat a customer.

Gregg

May 22, 2013

Our experience with our Salesman, Tom Covello, was the most pleasant car buying experience we've ever had! Tom is an accomplished listener and his genuine approach in placing you in a vehicle that will satisfy you, is refreshing in an industry ripe with agressive tactics!

njglf

May 20, 2013

To me, the most important part of buying a car is trust in and comfort with the people involved. Gary Chan was a pleasure to work with and made the purchase/lease process manageable and understandable. There was no pressure, no outlandish sales methods, no mumble jumble...nothing that made the experience uncomfortable or confrontational. As for the Lexus itself, it has exceeded my expectations in all respects.

imeyers

May 19, 2013

Great Value, Great Communication, Great Service. Mario Mendez was a real pro to work with, he was very knowledgeable, detailed and had excellent follow through. Would highly recommend Lexus of Highland Park & Mario Mendez

Amandatory75

May 13, 2013

I have purchased many vehicles, new and used, in the last decade, but have never left with as positive an impression as I did today when I left Lexus of Highland Park. Chad Simon, the sales manager I worked with, made sure to thoroughly address everything on my 'wish list' in helping me determine the perfect vehicle for me, as there were 3 cars on their lot I was considering. He was incredibly articulate and a pleasure to work with. It was nice to finally encounter a dealership where the sales manager was professionally dressed, well spoken and willing to be involved in the entire process instead of tucked in an office never to be seen! Johnny was kind enough to pull all the vehicles up for me, so I could see them side by side, while Chad reviewed the options on each so I could hone in on which one was perfect for my family. The cars I was considering were all used, from 2009 - 2012 - but were impeccably cleaned/presented. All 3 looked good as new! When I decided on a vehicle, Chad made sure to explain everything to me - from the financing/payments/warranty to how to operate everything in the vehicle. He must have done some leg work while I was on my test drive, because by the time I had decided on which of the vehicles I wanted, Julio - the finance manager, had things just about ready to go. Chad and Julio were clearly a solid representation of what anyone may encounter when walking in the doors here. This dealership has their act together... I felt welcomed, unrushed, educated about every detail of 'the deal', and I I truly feel there was not a better deal to be had! Their website mentions this is a 'true family dealership' - and they really mean it. This is an honest dealership, with honest employees dedicated to HELPING clients leave with exactly what they want! I could not be happier with the vehicle I left in, the price and rate i was given, and the way I was treated by EVERYONE I encountered. Chad, Julio and Lexus of Highland Park have earned my business forever more.... I drove over 60 miles to find this gem, and will be back again for my next vehicle!!

bobvan5

May 8, 2013

Professional, informative, and friendly.............................this is the second Lexus I have purchased in two years from this dealership. Service Department the same. I would recommend the dealership.

Gilmanbb

May 8, 2013

Gary spent a lot of time with us showing us the different options and colors.He did not rush us. Beware the dealership finance man. He gave a long pitch on selling their maintenance and extended warranty program.

daratajski

May 1, 2013

Mario made the car buying experience a breeze. He was very professional, courteous, and deliberate. I felt very comfortable during the whole process, whether it was talking about the car itself, pricing, or just getting to know each other. I would recommend him to anyone.Thanks Mario!

shearns2

Apr 27, 2013

Sales staff was super courteous and helpful, one of the best dealerships I've been to. These guys changed my first-time car buying experience from nerve-wracking to comfortable and were great at making sure I could get the financing that I needed to get the car I wanted.

mrsjoni

Apr 25, 2013

This beautiful new Lexus ES 350 is my Retirement Car...my gift to myself. We are so lucky that Gary Chan was the first person we met when we walked through the door. His fantastic smile is exactly what you want to see from a Sales Associate. His whole demeaner is calming and friendly and lets us know he is truly interested in getting to know us. My husband, Bob, and I decided that since he is the better negotiator, he would sit back and read his Nook while I picked out the car I wanted. Gary was so patient while I was deciding between 2 cars. He is knowledgable and answered all my questions and also offered valuable suggestions and comparisons for both cars. I was grateful that both of my test drives were appropriate distances to really get a feel for the cars, not just a quick drive around the block. Bob and I never felt pressured to purchase. We were happy with the price. You have a wonderful salesman in Gary. Please appreciate him. I hope you are able to compensate him with more than a pat on the back. Every one we dealt with at Lexus of Highland Park were terrific. We have recommended Gary and your dealership many times.

SPFAFFINGER

Apr 24, 2013

My husband and I were in the market for a used Prius and found a car with the exact option were were looking for through an internet search which led us to Lexus of Highland Park. I contacted the dealership and withing minutes I received a call from Mario. He was able to answer all my questions about the car and said he would have the car ready for a test drive once we arrived. Since we live over 70 miles away from the dealership we did not arrive until 4:00 PM. Although it was late on a Saturday he did not make us feel that we under any pressure. After test driving the car we told Mario that we were interested and began to work out a deal. Although it was well past the normal closing time he was willing to work with us and we drove away happy owners of a Toyota Prius. I am amazed at how comfortable Mario and everyone else we dealt with there made us feel. Great experience.

bbradfor

Apr 8, 2013

Mario was very attentive in understanding what we were looking for, was very clear in explaining the car's features and operation, and worked with us to get a very fair deal in consideration of both the new purchase and our trade-in. He did not rush us. He made the whole buying process very enjoyable. We'd highly recommend him for anyone thinking of buying a new Lexus. We're very happy we ran into him. We walked out with our dream car.

RobertRuderman

Apr 4, 2013

I find that buying a new/used car is a tedious, emotionally racking, financially stressing ordeal. Mr Mario Mendez and the entire Lexus of Highland Park dealership made my recent experience as seamless as possible. I feel comfortable with my decision and very happy with my new car. I would highly recommend both Mr Mendez and Lexus of Highland Park to any prospective automobile buyers.

whirls

Mar 23, 2013

Andy and Tom were both great guys, extremely friendly and knowledgeable with their products. This was the first time buying a car for me and i have been warned to expect from different friends that it would not go very smooth. When i first walked into the dealership Tom greeted me very warmly and Andy took me out on a test drive of the RX i wanted. They were flexible about negotiating on price and i was under no pressure to buy. They seemed really genuine about helping you get the car u need at the reasonable price ! Definitely recommend to see this dealer when you need a new Lexus !

cadrad4

Mar 22, 2013

I have given the rating I did because my experience with this dealership was very pleasant and professional from the time of my first inquiry phone call until my purchase of the vehicle. I had all of my questions answered promptly and courteously, Every step of the process was explained to me, and there were no snags or surprises. I traveled over 4 hours to purchase a used vehicle, and all major flaws with the car were accurately represented ahead of time as to not waste my time, something which I had experienced with other dealers in my search. I worked in particular with Mario Mendez, who was gracious enough to come in on his day off in order to broker the deal at my convenience, but I also encountered several other employees, such as the driver who met me at my train, the receptionist, and the finance manager, all of who were pleasant and professional. I would highly recommend the dealership to anyone.

mimixdsm

Mar 21, 2013

I drove all the way from Des Moines, IA. Mario helped me every step of the way! His customer service, along with the other people I talked with, was extraordinary. The facility was extremely clean, and the cars were impecable. He followed through with all of our requests, and we are very happy with our Audi. Awesome car and awesome experience. The entire staff was very professional and attentive to all of my needs. The car is incredible and I will be an Audi owner for life.The Lexus Of Highland Park dealership and Mario Mendez, what can I say... Outstanding! Thanks again for making this a very enjoyable expereince!!

Viktoriaz88

Mar 16, 2013

Chad and Jeff were particularly amazing!! So attentive to my needs and really knocked it out of the park. I will definitely return and recommend people to them.

wg1053

Mar 16, 2013

Tom Covello was absolutely great in showing and explaining to us all the features of the car we were interested in. He did a great job making us feel confident that we were purchasing the options we needed. We also purchased an extra option to protect the car from door nicks. The customer service folks were great, everyone was so friendly, the quality of work put into the sale was detailed, the price was excellent and the overall experience was fantastic. I wold recommend Lexus of Highland Park and definitely recommendseeing Tom Covello.Wendy Golub

RMosier

Mar 12, 2013

The sales people were friendly, but I did not feel they were honest with me on special rebates and deals. The sales consultant I dealt with was low key which I appreciated. The problems developed when a different person, the sales manager,was offering me rebates on financing that we had to do on the side so the business manager did not know. I questioned the accuracy of the rebate at the time and received a confused answer. I talked to other dealerships and to corporate Lexus and there were no such financial rebates on the es model. For two weeks I was continually called by various people at the dealership which I did not appreciate. I called the sales consultant I dealt with and told him I was purchasing a car elsewhere. He called back within the hour to ask a question. One hour after that, I received a call from the dealership and was told the sales person was no longer working for them. I did not like the high pressure sales, the purposeful inaccurate presentations, and the way the dealership handled the sales consultant when the sales manager was to blame. I had bought a previous Lexus at this dealership and that is why I came back. I will not go back again.

MB560SEL

Mar 10, 2013

I bought here a classic MB 560 SEL. Jeff Richards was very polite and helpful. Professionally sold me the car I was looking for a long time. Buying a car here is a pleasure. Highly recommended.

stoynoff

Mar 7, 2013

Mario and his manager Chad at Lexus of Highland Park did a great job of building trust and confidence by patiently and candidly answering all of my questions as a potential Lexus buyer. They are more focused on the long term rather than on a quick sale just to increase their sales numbers. Since Lexus delivers on its brand promise on every vehicle, the real differentiation for the buyer during the shopping process is to find a sales team like Mario and Chad who in turn deliver on their dealerships (Lexus of Highland Park's) brand promise. I recommend them highly to anyone interested in learning more about the Lexus experience!

Nln131707

Mar 2, 2013

I recently purchased a certified Lexus RX 350 from Lexus of Highland Park. It was the best car buying experience I have ever had....truly outstanding, and it's all because of my salesperson, Gary Chan! Gary was very attentive to my needs, in addition to being professional, courteous, efficient and most importantly honest. Even after my purchase, Gary followed up on any of my additional needs or issues. I could go on and on about my sales experience, but go see for yourself, and ask for Gary Chan!

Tarkuslives

Feb 28, 2013

Mario was so helpful and knowledgeable with buying are old Lexus and Worked with us to purchase or New 2013 RX 350. If you go to Highland Park Lexus You should look up Super Mario and see how he will help you. We have been using their service department for years and never had any problems or issues. Dino has always been their to help us with the work that needed to be done.

molly744

Feb 22, 2013

Mario was fantastic to work with! He was friendly, knowledgeable, courteous and made the entire process smooth and simple. I would highly recommend working with Mario!

vdmak

Feb 21, 2013

The salesman, Mario Mendez, was conscientious to our needs; superb service. Furthermore, the finance person, Julio, was very thorough with the explanation. We would go back as we feel we got a great deal today.

Desiree M.

Feb 10, 2013

I recently purchased a Lexus GS 300 from this amazing dealer. After Shopping so many Lexus dealers in the Chicago area. I found the right one thanks to Jeff Richards. He answered all of my questions and concerns. Very nice and polite man nothing compared to the ones at the other Lexus dealers. There was an issue with one of the light bulbs and he got it fixed right away.I received great Costumer Service from Mr. Richards I definitely recommend this dealer to anyone that is interested in purchasing a car.

gail.halperin

Feb 2, 2013

Our sales person was Mario Mendez. Mario was nice and fun and spent many hours with us. After we purchased the car Mario spent additional hours with us. Mario spent two hours showing us the features and accessories in the car and how to use them. Not once did feel rushed. Mario was extremely patient and spent a ton of time with us.

lindseybaker620

Jan 28, 2013

Mario was very pleasant to work with, not pushy at all and great follow-up and follow through. Have referred him to several people. Would definitely buy another car from him in the future.

Rodavis3

Jan 14, 2013

I recently purchased a Lexus ES350 from Highland Park Lexus, and once again was extraordinarily pleased with this dealership. It is the eighth Lexus that I have purchased from Highland Park over a 18-year period. All of my cars have been serviced there, and in all those years I have never had a problem with them. To the contrary, my experience has been consistently outstanding. Two of my salesmen have actually retired, so my new purchase was with someone new to me, Mario Mendez. Mario exemplifies Lexus. He is a quality person with a great product, and he takes the time to build a relationship not just make a sale. This being my wife's new car, he spent a great deal of time making her comfortable with the new technology and has followed up to be sure that she needs no further help. Mario has also made himself available to me, offering concrete assistance where and if needed. I could give no higher recommendation than I give for Highland Park Lexus.

michelle515

Jan 10, 2013

I have been searching for a car for my daughter (who is 16 years old) since May 2012. I wanted a used small suv with low miles, SAFE, with some options, and of course reasonably priced. I finally found this 2007 Mercury Mariner in a car sales magazine and called instantly to inquire about it. I spoke with Mario and explained that I was intersted in this car for my daughter. Mario was very helpful and informative. When I told him I couldnt get there until later on Saturday..he told me he would wait and would even hold the car for me until I could get there :) (with no GUARENTEE that I would purchase the car of course). When I got there Mario had the car waiting for my daughter to test drive it. Although she had her heart set on a Ford Escape she really liked this car. Mario was very curtious and accomodating, he was able to come down alittle in price for us which I really appreciated. My daughter now has her own car..a beautifully kept, one owner, clean carfax 2007 Mercury Mariner with only 65,000 miles. :) Needless to say she is thrilled and I am as well that we were lucky to find a good, safe car for her AND it was really a nice experience. As I said I have been looking for awhile now and have been to many dealers and have dealt with many PUSHY car salesmen... Mario made our experience at Highland Park Lexus enjoyable and with no pressure. I respect that & when the day comes that we need to purchase another vehicle, I would DEFINATLY go back to Highland Park Lexus...and back to Mario! :) Also..Lisa in finance was incredible as well, she even offered a us a good deal on a warrenty. :)

imdani

Dec 26, 2012

Mario Mendez was terrific. Very nice, knowledgable and extremely easy to work with. He responds immediately to all of my questions and concerns (which are many!). I would absolutely refer him to a family member or friend and wouldn't hesitate to buy another car from him in the near future!

bobbonnieo

Dec 18, 2012

We drove in from Minnesota specifically to car shop. Visited three dealerships and returned to Lexus of Highland Park as they had exactly what we were looking for, in fact two autos. The price, year, lower mileage, condition met our criteria. We did not feel pressured as Jeff made us feel like we were his most important customer and his time was ours. After arriving at a mutually agreeable price the finance department took over and worked very quickly and diligently to get us an interest rate to not only meet the one we came in with, but even better terms. Jeff was always nearby to answer any questions we may have had. He took unhurried time to explain all the electronic features and even set up several functions for us at our direction. We have two sons who will be shopping in the future and we will certainly direct them to Lexus of Highland Park and specifically Jeff Richards.

johnvmorgan2001

Dec 14, 2012

Mario was absolutely great. No run arounds and very quick with decisions. Outstanding service. Pricing was terrific...and I know pricing for cars well. His management team and financing team was awesome as well.John

susan.segev

Dec 7, 2012

Mario was friendly and knowledgeable. He worked with my husband and me to find the vehicle that best fit my needs and then explained all the features to me in a patient manner. I would definitely recommend him to others looking for a Lexus.

esioal00

Nov 28, 2012

Mario was great, he really worked hard to meet my needs. I will definitely recommend Lexus of Highland Park and Mario to anyone I know who is looking for a car!

Vzackery

Nov 26, 2012

I believe we received a fair trade In amount and Mario worked with us to make the deal happen. We received the automobile that we wanted and we walked away very happy customers.

benjim

Nov 25, 2012

I have been loyal Lexus owner for over 20 years and have had good luck with the service I have recieved from dealers in the past. However, this experience was not good because of luck. It was great because of the excellent, profesional, manner in which I was treated.Mario was very knowledgable and patient with me, I was not sure If I wanted the navigation system and worried that I would not know how to use it. He spent the better part of an hour showing me all the different benifits and made sure that I knew how to work it. He even told me to come back if I needed anymore help. Glenn and Mario worked together and made it easy for me to reccomend Lexus of Highland Park to anyone who needs or wants a great car. Thanks guys!! and keep up the great work. I am sure the new building will be a great plus too.

Klich

Nov 25, 2012

I love my new Rx . Lexus of highland park is the kind of dealership that I want to do business, they were busy, busy in a good way. The sales staff really seemed to enjoy what they were doing. My salesman was Mario, and he was great. Also it made feel even better that during the sale he had many of his customers come in or walk by and say hello to him. He definitely knows how to make you feel comfortable, especially because he didn't disappear every two minutes to talk to his managers, which I did meet after I bought my car,All in all I enjoyed buying my car and nerves turned to excitement by the time I drove away. I will tell anyone that asks, to go to highland park and talk to Mario

spotontwo

Nov 4, 2012

Wonderful experience from beginning to end. My salesman Tom Covello was incredibly friendly, helpful and the consummate professional throughout the entire process. The sales manager Chad Simon was equally as friendly, well informed and helped secure my wife and I a tremendous deal on a new RX350. I must say Tom and Chad made the entire experience of buying a new car as enjoyable as I think it could be possibly be. I will recommend these guys and Lexus of Highland Park to all of my friends and family.JTN

JSCSBS

Nov 2, 2012

I highly recommend Lexus of Highland Park. Their total focus on customer satisfaction was top notch. In particular, I suggest doing business with Mike Brice. He takes car sales to an entirely new level and eliminates the pain most people feel when buying a new car. You can't go wrong with Lexus of Highland Park and Mike Brice. This is the first time I purchased a car from them and it won't be my last. They have a customer for life.

Love Cars

Oct 29, 2012

Ie always hated car buying because I feel Il be taken for a ride. I did a lot of research this time and was incredibly happy with the experience. My wife went in for a test drive of a new Lexus ES350 and Susannah at the dealership took her for the drive. Susannah explained the car features and answered my wife questions and never felt any pressure to buy. I went back the next day armed with all the things I learned from the internet and she was very cordial and we agreed on a fair price. After a few days we went back to sign papers and they spent a few days and found exactly what we wanted. Glen (GM), Chad (SM), Lisa (finance) and others at the dealership were also great. A few days after delivery they even called back to ask if we had questions about all the technology in the car. This was the most pleasant experience I have ever had buying a car.

klichk

Aug 24, 2012

I was in no hurry to get a new car, since I still had a few months left on my lease. I however, was curious to see what was available for new Lexus styles I was greeted first by a very friendly front desk, I suppose she was a greeter. Shortly after Mario approached me and showed me around. i immediately fell in love with the GS and before I knew it Mario and the man behind the curtain took me out of my old lease and I was driving a brand new 2013 GS350 for a just a few dollars more then my previous car which was nowhere near as nice. Lisa in finance was great, they made it easy and will go back again....for sure.

mefime

Aug 20, 2012

--The sales manager was extremely insulting, very unprofessional, very RUDE, and had no RESPECT for the customer. --A few days later, the general manager emailed us about our experience at this dealership, and so we explained what happened. He did not have the courtesy to write back or call back.

mefime

Aug 20, 2012

--The sales manager was extremely insulting, very unprofessional, very RUDE, and had no RESPECT for the customer. --A few days later, the general manager emailed us about our experience at this dealership, and so we explained what happened. He did not have the courtesy to write back or call back.

rjpaters

Jul 10, 2012

They look for ways to take care of you, often in ways I wouldn't even think of! Even four years after my car purchase, they jump to take care of me like i was buying a new vehicle.

Mary Rose

Jun 30, 2012

After visiting other dealerships, this specific location has surpassed the others. It was the attentive nature and positive customer interaction that has won my business.

Bobby

Jun 28, 2012

I inquired online for a price quote,no sales person ever got back to me or even followed up.I called and spoke with a sales person who said that he would call back within the hour.Four hours later I called him back,he did not answer,the phone operator took my info and assured me that he would get right back to me, again no call. EXTREMELY POOR SERVICE!!!

luvtogolf1975

Dec 1, 2011

I made an appointment for an oil change and was told it would take NO MORE than 45 mins.When I arrived I was now told it would 60-65 mins? After an hour and 15 mins later I had to ask what was taking so long and was told that they were finished and they are just washing the car now. 20 mins. later they pulled the car up and I asked the cashier if I could pay my bill and she rudely said that she didn't have it and that I had to see Mohamad. I went back to Mohamad who was too busy to take care of my bill. The 45 mins. became almost 2 hours, I WILL NEVER GO BACK THERE.

chicagoguy911

Nov 13, 2011

They are the most trouble dealership in all Lexus dealers, I have visited many Lexus dealers in IL, WI, and FL and Lexus of Highland Park is the worst of allI had rattle noise coming from the dashboard of my GS350 whish should be covered under Lexuss warranty but they wanted to charge me for fixing it, I asked to talk to the service manager and their GM and all told me the same thing that I should be charged for fixing it if I decided to fix itso I called Lexus main office and they told me I SHOULDNT be charged because its covered under Lexus dealer, and sure enough I went to a different dealer and it was fixed for free..DONOT go to this dealer

im_it1234

Jul 30, 2011

Mike did a great job with my CPO purchase of an IS250 AWD. HE was straight forward, honest and a pleasure to deal with. Same with the financing department. They did not force me to get anything I did not want. Really a great experience. I was treated with dignity and honesty. It was actually a pleasure to go car shopping here. I would recommend that you ask for Mike if you plan on buying from there. He did a great job!

1badblake

Jul 1, 2011

i have a GS350 - came in for an oil change, but the service department discovered some additional issues. I was not totally satisfied with the outcome when I left.After a couple of email exchanges with the service manager, Bob Arnold, he made some additional inquiries with Lexus and solved my issue beyond my expectation. I think the mark of any good service business is how you react to a potential negative situation and I must say the Bob and the dealer along with Lexus did a stand up job. He/they reversed a bad situation and will continue to keep my loyalty.Thanks again, Bob.

johneg

Jun 10, 2011

I have had more recalls and problems with my 2008 GS350 (purchased brand new). The most recient issues was moisture in my head light and bubbling / peeling plating my my rims. I took my car in for serive. I called 3 days prior to make an apt and make sure I had a loaner car ready. I walked in and proceeded to tell them all of the issues I was having with my car. I had to argue with Dino about the plating on my rims. He told me that my warrant was voided on the rims becasue I scuffed 2 of the rims on a curb. I started to get upset and ask how could a scuff cause plating issues around the lug nuts and inside of the rims..... I was then asked to have a seat in the waiting room for a loaner car. and TOLD I should have a car in about an hour. GREAT SERVICE !!!! I then left the dealership and took my car to a delership that know what customer service is!!! Mcgrath Lexus!Great Job Highland park lexus! Customer service rating of a 0..... not only an i disapointed in my car but highland park did not help any and i left more upset than I came in... Another call into 1-800-25-Lexus.........Unsatisfied customer

Illini Boy

Jun 8, 2011

This dealer accomodating, honest and the quality of service is exemplary. Their prices are competitve and the technicians well trained. I am always confident that my vehicle wil be repaired correctly the first time.

mrrayk

Jun 8, 2011

Having purchased and serviced multiple new Lexus cars from this dealer, and having been present during times they were responding to other customers as well, I can report an attitude of responsibility and respect to those that present themselves to request theie expertise. Whether it is for service and guidance or appropriate negatiations during a purchase, their staff knows how to treat a customer. Their honesty and candor coupled with ability (in diagnosing and repairing) Lexus cars is appreciated. They know their business and how to manage the problems that might arise. For sales and service, I am at ease and confident I will be treated respectfully as their job will be done. Over time, I have tgried many others. This is the best. They display an attitude that, "Lexus is better."

dnissen

Jun 7, 2011

I have never been treated so well. I felt as if I was the only customer in the world. Everyone was so friendly! I felt as if I was part of the Lexus family! I will recommend this dealership to everyone!

jdomzals

Jun 7, 2011

The staff at Lexus of Highland Park are very welcoming and friendly. They are very knowledgeable in the industry and answer all questions when asked. I have bought four vehicles from this family owned dealership, and am extremely pleased with the way they handle their business. I have also compared prices at this location to other car dealers in the general vicinity. They always take care of me, giving me a great deal for my money and trade in. They are always competitive and usually much lower than the other dealers in town. Buying my car from Lexus of Highland Park was the best decision I have ever made. I have never had a bad experience with them. I even had a fun time while waiting...as I was allowed to bring my dog into the dealership. The time went by quickly, as I sat and sipped my complimentary coffee. Thank you, Lexus of Highland Park, for showing me what a great car shopping experience is supposed to be like. I will not shop anywhere else for my cars ever again!

lizbo6969

Jun 7, 2011

Do they know what they are doing? I have read the reviews and thought that I would have an excellent experience.... It sounds like this is a better service dealer. The attitude that the clients have to deal with is terrible. The family managers are rude, do not follow up and think that it is a priveledge to work with them. I wouldn't recommend this dealer to anyone. On the other hand, I must be fair in saying that my salesperson took the time to speak with me and seems to be a nice family man stuck at a bad dealership. You should go to Bredeman where they treat people nicely - that is where I went.

allenm28

Jun 6, 2011

We have been buying and servicing Lexus vehicles from Highland Park Lexus since 1993 and are very satisfied with both the Sales and Service Departments. We have never have been as comfortable with any other dealer and we have been buying and maintaining autos since the mid-50's. Highland Park Lexus has resolveded any and all issues I have experienced with the multiple vehicles we have bought from them. They even worked with Lexus to replace one vehicle when Lexus was unable to correct a vibration problem. And the car was replaced with teh next year's model, all with no cost me me.

DENWILDBILL

Jun 6, 2011

TOOK VEHICLE IN FOR SAFTY REVIEW WAS SET TO TAKE A 5000 MILE ROUND TRIP AND NEEDED ASSURANCE GOOD TO GO. OIL AND FILTER CHANGE HAD GOOD REVIEW RESULTS

harrymorris

Jun 6, 2011

I live in Chicago, but I'm willing to travel all the way to Highland Park because LHP is the best dealer I've ever experienced. From the moment the service advisor greets you until the car is ready, the staff is friendly, helpful and quite knowledgable. The car is always serviced properly, and there is no need to return because something wrong was done. Also, the car is washed on every visit, and a loaner is given the customer whenever it is needed. I am able to view the service area--it is spotless and gives one the confidence that these are professional mechanics. Given that the car is a Lexis, I find the price very reasonable. Often, items are fixed without incurring a charge. I highly recommend LHP.

jennifer

Jun 6, 2011

I have leased five RX 350 from this dealership. Each and everytime I have been at the Highland Park location it has been nothing but a pleasurable experience for me both in Sales & in the Service department. The Service deapartment is very professional team. I always get my car back in a timely matter and I am provide a loaner car which is very useful to a very busy single mother. I will always keep my loyalty to the Highland park dealership. THANKS GUYS, YOUR THE BEST!!YOURS TRUELYADESSO Investments

rwolfson

Jun 6, 2011

I have been a service customer at Lexus of Highland Park for close to 10 years and have always been impressed with the quality of work performed on all of my cars. I have had 4 different Lexus and 2 Toyota cars taken care of and they consistently meet and exceed my expectations, both in honesty and deliverables of excellent service. They keep my car in great shape, suggest only what is needed, stand by their work, and make the experience as good as it can be. In all of my time as a customer there, they have been working hard at keeping me happy and making me feel like I am always first and foremost in their eyes. Bob Arnold, the service director, runs a good ship, sets the tone and all of their advisors that I have been in contact share his enthusiasm and drive for excellence. Their Service techs are well trained, well mannered and have been always straight about what work needs to be done. I am very impressed with the overall quality of the work done and experience at the store. I would HIGHLY recommend Lexus of Highland Park, IL, when it comes to a quality service department.

sppin85

Jun 6, 2011

The guys there were super friendly. It was my first experience buying a car with at a luxury auto dealership. Sure beats the Honda dealer...

whdc

Jun 6, 2011

I have purchase several cars from this dealership. They have been very attentive to all my needs. They are very caring and professional. During the sale I met several employees including the service manager, sales manager and even said hello the the owner. They are all very personable and friendly. Lexus of Highland Park is a first class company. I would not hesitate for any moment to purchase another car from them.

Loyal Lexus Fan

Jun 4, 2011

I've been a loyal customer for 16 Years. I 've worked with just about everyone in the Dealership at one time or another. They have always accomidated me when ever I needed service no questions asked. They seem to be genuine in there care for the customer and do whatever is right for the customer. Thay provide mye with a loaner and I am asked if I want a fresh Bagel and coffee for the road. Now that's customer service! My sales experience has been the same. I am a 10 Lexus owner and each one has been purchsed from Lexus of Highland Park. I always get a fair deal and again they care! After reading some of the shall we say "unsatisfied" comments here it seems to me some are acting out as a spoiled toddler would. Screaming and kicking because they didn't get there way. I'd love to hear both sides. Everyone there treats me like a king. Maybe that's because treat them with the same respect given. I'll continue to purchase ALL my Lexus from them. Why not?

shaffman

May 3, 2011

Met with the owners son, who apprarently does not know how to use a telephone for any sort of follow-up. He made me feel as if he were doing me a favor. It is apparent that he is not a poeple person. Rude - I will take my business to another local family dealership!

skrimpy

Mar 15, 2011

When my mother-in-law bought a new Lexus last year she gave me her 2002 Lexus RX300. I love it and I am continuing the maintenance and upkeep with Lexus of Highland Park even though I live in Chicago. I've had nothing but great experiences here. They are highly professional and service is quick!

lexusaficianado

Dec 5, 2010

I have been a loyal customer for 8 years now and have found Lexus of Highland Park to have always met or exceeded my expectations at every phase of the process. I am always greeted promptly and enthusiastically. The prices are always fair and competative. Never have I had any trouble getting an appointment almost right away and if the service takes more than an hour, they always provide me with a loaner. When I come to pick up my car, I find it cleaned nicely and all work is explained. A+

RogerS

Apr 22, 2010

Had no idea what I wanted so I decided to submit and Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available makes and models of every vehicle in the Lexus line-up. He was easy to talk to and was low pressure and made a test drive appointment for me. When I arrived, I worked with one of Nick P's Sales Associates - Nick G. Nick G. was great, he really knew the vehicle line-up and spend hours reviewing each vehicle's features and benefits. We went on several test drives and Nick G. answered all of my questions. When it came down to price, Nick G. cut to the chase and gave me a great deal on a new 2010 Lexus RX 350! I will recommend this dealer to all of my family and friends and have gone on facebook to spread the good word to all of my online network. This dealership feels like family and I am proud to have purchased a Lexus from Lexus of Highland Park!Roger

freddrica

Dec 9, 2009

This was by far he best experience I have had with an automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me detailed information about the brand, vehicle, dealership and herself all via the Internet. It was a fantastic experience and I have told anyone I know who is even thinking about a vehicle to see Jessica and Jennifer at Lexus of Highland Park! The Finance experience was easy and straighforward as well. No pressure to purchase unneeded products and or services. All of the documentation was simple and straightfoward. This is a great family owned dealership, where everyone knows your name and treats you as they would a guest in their home! Also, Lexus of Highland Park has women employed at all key aspects of their business. Sales, Finance and Vehicle Delivery are represented here! This is excellent as women do have a place in the automotive business and feel more comfortable dealing with other women in power.Thanks Lexus of Highland Park - my experience was "truly outstanding!"Freddrica Stole

Joy Fitzgerald

Aug 5, 2009

Dealer told us they parcipated in the CARS aka "Cash for Clunkers" program. We then negotiated and entered into a SIGNED contract (purchase agreement) with us 7/25/09 to purchase a new 2008 Lexux RX 400h. The contract contained the price of the car, vin number, options included, our down payment and reference to the $4,500 credit our trade in vehicle was permitted. We obtained financing within three business days (because our intrest rate was far better than they could obtain) and told the dealer immediately on receipt on 7/29/09 that we had CASH to complete the transaction.They began ducking our calls on 7/31/09. We thought it very strange that they would turn away a customer with CASH IN HAND! They apparently didn't care if they didn't get our business.On 8/1/09, what may been the last day of the CARS program (for all we knew,) after we told the sales manager we were coming to get our car, they immediately called us back and told us they would NOT give us the car and accept our money unless they FIRST got their money from the govt. They had no idea when that could or woud occur. However, IF we agreed, they would release the car to us on 8/1/09, but ONLY if we agreed to deposit an ADDITIONAL $4,500 in proceeds (representing our govt. credit) which they could keep if they didn't get reimbursed. They told this they were taking this position with the four or five other customers that were participating in the CARS program as we were. We told them their conduct was dishonest and fraudulent and that they were in violation of our contract. No one made them participate in the CARS program. They simply could have told people it was a hassle and they weren't participating. However, they knew the rules of the program and that payment to them would likely be delayed from the govnt. That is no reason to deny a person their car. Given their complete incompetence and thier dishonesty, we told them we would be reporting them to the BBB, Illinois Attorney General Lisa Madigan's office, LEXUS and the CARS Program for fraud, all of which we have done.

quantum

Feb 5, 2009

Dealer turned my car away for service after having spent 7K in Wisconsin for a new short engine block. They simply said they would not try to repair my car or offer any information on the diagnostics. Car is having cylinder misfires. As soon as I asked for repair documentation on how to diagnose error codes 1349, 0300, 0301, 0303, 0305, they simply refused to service my vehicle, closed out the service order and called it a 'legal document.'Granted, the dealership did not do the original repairs but they know they were performed incorrectly and will not help.