Lexus of Ann Arbor reviews

vmarsich

Sep 22, 2015

The service team is always professional and cooperative. They make it as easy as it can be to get your car worked on. The followed through as promised.

CSOPELT

Sep 21, 2015

Excellent! Loaner available, competent and polite service, I continue to return for service and can count on the same consistency each time. Bravo! I would consider a Lexus again.

A2JAMIED

Sep 17, 2015

Chuck took the time to help me with my new bluetooth and showed me some additional features. He also fixed my service record. The car was sparkling when I retrieved it!

HARRY_THOMSON

Sep 16, 2015

Chuck took care of items that were previously supposed to have been done, then worked hard to take care of the additional items that I added. Very impressed.

KLMC

Sep 15, 2015

I have been a Lexus leaser for 15 years and one of the reasons that I choose Lexus has been its excellent, efficient service. I had a disappointing experience for this service, not due to poor service on the car, but due to poor communication. My phone number was written down incorrectly by the service agent, Roy, and/or the receptionist. In spite of evidence that they had the wrong number, no apparent effort was made to find the source of the error, which given my long history with Lexus and unchanged phone number, should not have been very difficult. My frustration with the situation was met with defensiveness rather than acknowledgement of the inconvenience and error. This was not the professionalism I have come to expect from the dealership at all levels.

GARRISONFAM

Sep 14, 2015

A recall on the airbag,and also the seat. We had to bring it back twice because they had to order the parts. They called, when the parts came in.

madison326

Sep 14, 2015

Appointment was 9:30 pickup. Got phone call at 10:10 running late. Gave the service center my pickup location several times, driver still went to the wrong address. Driver picked up car and I told him tire rotation needed according to display in car. Got a call at noon that car was done, asked about tire rotation, service department never got the message

WEJLWONG

Sep 11, 2015

We previously had a horrendous experience with the service center at Lexus of Ann Arbor - incomplete repairs, oil leakage after oil change due to non-tightening of bolts, repairing headlights that would go out after several weeks due to wires that weren't plugged in correctly, and on and on. But things have changed - may I say dramatically - in the last 2 visits (spanning the last 4 months). Our service personnel is Chuck, and we cannot say enough of how professional, courteous, knowledgeable, and proactive he is in making us feel well taken care of, in making sure our vehicle was comprehensively and completely repaired or serviced, and was communicative about all that was done for our vehicle. Now that there is a new service manager and service personnel, namely Chuck, we will be returning to Lexus of Ann Arbor.

lasttime

Sep 5, 2015

On Tuesday September 1 Lexus of Ann Arbor rotated my tires on my RX 350 and gave me a carwash. All work was completed within an hour and was completed with exceptional care. I would definitely recommend this dealer for my next service. This is the second time I've completed this review as my former one did not contain the requisite 25 words minimum. Get real you guys. How much can you say about a tire rotation and carwash? I will inform my dealer of this episode and attempt to convince them to use other means to judge customer satisfaction. Perhaps you should re-examine your own instruments to assure you are obtaining real and useful results for your clients instead of satisfying your own statistical requirements.

NORMAN2908

Sep 5, 2015

Our salesman, Gerald Creech, was excellent. Setup our phone and adjustments to seat and mirrors in our new RX in a matter of minutes. Great experience.

AJKAJK1

Sep 4, 2015

We would have provided an excellent rating except we felt the finance person could have been more thorough when going over the lease terms. It was quick but a little more time going through the details would have been let us know that a 4350 deposition fee would be required upon lease completion unless another Lexus was purchased. Other than this issue our sales person Michele was great and the sales manger Ken provided a no nonsense deal over the phone that made the process very pleasant.

VEND2804

Sep 4, 2015

I just got a Lexus GX460 from Lexus of Ann Arbor. The salesman Hernando was really professional and provided me with all the information and details about my option.Great Work Henrnando

Lacey G.

Sep 3, 2015

I arrived for my first scheduled 5,000 mile service.... I was greeted and accommodated quickly and efficiently. I mentioned a problem with a tire and it was handled effortlessly and with no hassle! Roy took care of me, and I was so impressed with his professionalism and expertise in making sure my appointment resolved my issue! The entire service crew was very friendly. I am extremely satisfied with the customer care I received, and plan to be a customer for many years to come.

LACI.GREEN123

Sep 3, 2015

I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was handled effortlessly and with no hassle! Roy took care of me, and I was so impressed with his professionalism and expertise in making sure my appointment resolved my issue! I am extremely satisfied with the customer care I received and plan to be a customer for many years to come.

REBEARD101

Sep 3, 2015

excellent, car was done on time. Friendly Service Manager. Teh car was clean when I left the dealership. Nice loaner car. Will return. Car runs li,ke new.

SHARENN818

Sep 3, 2015

Having been a previous Lexus owner we are used to being treated well by Lexus dealer personnel but we were astounded at the care and attention we received at Lexus Ann Arbor! Chuck and Ryan took especially exceptional care of us during the trade of our 2008 LS 460 and Lease of our 2013 LS 460 L. They both went above and beyond to ensure our satisfaction. Special thanks and appreciation to Ryan for all his care, help and attention to detail. He took his time and was very thorough as he trained us on the details of our new vehicle. Thanks Ryan for keeping in touch to ensure our full satisfaction. You are a credit to Lexus of Ann Arbor and a gem to customers like us!! Everyone went out of their way, treating us as so well and showing us the heart of Ann Arbor Lexus. Thanks to all and also to Roy, our new Service Technician. We are already scheduled for our first service appointment. We are sharing our experience with all our family and friends, so expect lots of new customers!! Sharenn Washington and Metro Security, LLC

athomas03

Sep 2, 2015

I have had only great service from Lexus of Ann Arbor. Very professional, courteous and have always had the car ready when promised. First class operation.

MASONKAT

Sep 2, 2015

What was quoted changed I'm not happy at all I wanted a remote started I didn't know I have to pay next 2 years I don't like the ride of this car it's to low not happy

SLYDOGCARTER

Sep 1, 2015

After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by hand into perfect alignment. I went to the service center without an appointment and they took me in right away. They said that to secure the bumper would only take an hour and that it was not covered by the Bumper to bumper warranty. So, for $118 I said go ahead. Within a half hour they had diagnosed that there were two bumper clips that were broken and the parts would have to be ordered. The difficulty was that the cost was now going to be $460. I told them that I would need to think about it. They then had my car washed and firmed up the bumper temporarily within 15 minutes. Great service! Although I am still surprised the repair is not covered?

HSABEDI

Aug 31, 2015

I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. Unfortunately, it took my morning and partial afternoon, threw me back on my schedule. Hopefully, my next visit won't be as delayed in the services preferred by Lexus.Surraya Abedi

MGARCIA3

Aug 31, 2015

Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman!

Bob

Aug 22, 2015

The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom floor. The automobile was delivered in impeccable condition and Brian Frawley spent a generous amount of time showing me the various hi-tech and safety features to be found in my new NX. I have now put about 800 miles on the new vehicle and it is absolutely flawless in terms of fit and finish with the power train and every feature functioning as intended. Great job, Lexus!

AALAQ

Aug 20, 2015

Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met.

HOLLY.OWENS2320

Aug 20, 2015

I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was quick and courteous. He helped me with a problem I was having with syncing imaps on my iPhone to the car audio, which was something I just couldn't figure out myself. The service call went smoothly and they washed my car exterior before handing it back to me. I love my car and now I love the service department at Lexus of Ann Arbir too!

glhess

Aug 15, 2015

Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasonable.

CANDREOFF

Aug 14, 2015

Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle.

David

Aug 13, 2015

Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not correct. On road test, mechanic was informative, honest and extremely polite. I will change tires to get that superb Lexus feel.

Vikas Choudhary

Aug 13, 2015

This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was very impressed the way he attended us during the whole process of purchase.

BETSY.CAVANAUGH

Aug 11, 2015

excellent service! I would recommend this dealership and my car to anyone!I owned a lexus for 10 years went to an Audi for 2 and sold it and came back to Lexus. The service is unequaled in the industry

Fred

Aug 11, 2015

Communicate well; pick up and deliver car and gave me a loaner. Pleasant and helpful. Chuck Called me to remind me to schedule an appointment.

SJK

Aug 11, 2015

I bought a pre-owned lexus sedan and waited for 15 days until expiry of the "applied for license" duration. On 14th day (yesterday) I called to check the status and spoke to my salesperson who told me its ready and to come and pick it up. On arriving the shop (after driving 65+ miles direct from my work) was told that manager forgot to send the application to state and that I have to wait for another 15-days. Although they gave me another temporary 15 days "applied for sticker" to be pasted on back windshield, I felt this incident to be highly unprofessional for a lexus dealership to miss or forget such an important step in post-sale procedures. They should have let me known this when I called them. I had to waste my trip from out of city just for nothing (well they gave me new temporary sticker). What would have happened if I 'd just waited for another day to receive a call from the dealership?). I also wonder how this process gone unnoticed for about 2-weeks post-sale (until I came in for my doc) and do they really have any in-house quality assurance procedures in place? I am yet to check out this dealership for other services etc so cant say anything about it. I will wait till I receive license plate and registration and may update my review accordingly in future.

GARY.WOLFE66

Aug 10, 2015

George did a great job. Two years ago we began talking about us buying another used Lexus. Over the past two years he has kept us in the loop when vehicles came available that fit our criteria. Finally we hit upon a vehicle he suggested and that we love. His cooperation was exceptional. No issues at all. This is great dealership where we always feel like we are the most important customer they have, and of course we know we are not but it is nice to have people that treat you with the utmost respect.

MCORNELL0825

Aug 10, 2015

Lots of promises not many delivered still like the car i do not care for the sakes force have not had a chance to work with the service dept.

keifero

Aug 8, 2015

I was told my car would be fix in a day but it took 4 days. I was given one out the door price ($936) when I gave you guys the ok to do the work. I asked if you guys could come down on the price. You guys gave me 10% off. When my car was ready the price was $917. I was told there were some service fees that I had to pay that made my bill over $1000. I feel that I was give 10% off so you guy changed my out the door total to get more money. I feel like you guys stole from me!!!

ROWLANDCOUK

Aug 7, 2015

Lexus of Ann Arbor continues to provide quick and excellent service. The staff is professional and excellent, keep you informed, and make you want to return.

PAULASPIESS12atgmail.com

Aug 3, 2015

Hernando made things easier and He is always willing to help and get things done! I would always recommend him if you are looking to stop by at the Lexus in Ann Arbor.

RUTHOTR

Aug 3, 2015

Well this is the Queen speaking, LOL not really this is just Ruth, however every time I visit that dealership I feel like a queen. Every time I drive my vehicle, I feel like a queen. I don't know about you, but I have arrived. As long as the Earth spins, I will never own another vehicle.Ruth

LINDSAY3

Jul 30, 2015

I was asked to buy three different up-sell items, none of which were necessary. The service experience was otherwise good. They did not do a very good job washing the car.

cl.day

Jul 24, 2015

The staff was very accommodating and helpful making it an enjoyable experience. While we were in the process of taking care of the paper work and the transaction, the car was getting washed and I was able to drive off the lot in my beautiful, new Lexus.

LAWRENCEB48

Jul 23, 2015

Credit to Lexus of Ann Arbor for their professionalism throughout the entire purchase experience. Both the sales manager, Bryan, and the salesman George Freij were competent, professional, and polite. They treated us fairly and were completely transparent in all financial matters. Having a driver bring me the license plate was above and beyond the call of duty, but much appreciated.

SMALLSSR

Jul 23, 2015

Always courteous ...always helpful ..very customer oriented. My wife and i have had 4 Lexus vehicles i. The past 8 years. We have been maintenance servicing (on schedule) soley at Lexus of Ann Arbor....we have never had a mechanical problem with any of the cars.....ever ! We have watched the service dept. go through changes ..both in process and in personnel ....I can say , as of this writing (july. 2015) this is the best customer related operation of this dept. I have seen. Thanks to all at Lexus.

MSAYRE

Jul 22, 2015

The staff I dealt with were friendly, polite, and courteous. My vehicle returned to me freshly washed and clean and the carpet was vacuumed, which I appreciate.

SHONOXS

Jul 21, 2015

My wife and I had just purchased a used vehicle from Lexus of Ann Arbor before the 4th of July weekend. The vehicle itself had a lot of miles on it, but being true to Lexus form you couldn't tell by driving it. We took it on a test drive and loved it. We bought it that very day. However later in the same day our excitement had turned to concern, since we noticed a loud scraping sound emanating from underneath the rear passenger side of the vehicle. The vehicle was not covered under warranty so we were worried. Being the 4th of July weekend everybody was off. I used their online appointment scheduler to schedule and appointment and in the mean time searched discussion forums on the internet to find out if other owners had experienced the same problems. It turned out that they did. I noted their corrective actions and on the day of my appointment shared it with the service staff. Chuck Kelley was the gentleman that completed the paperwork for servicing the vehicle. He listened closely and took notes as I described the problem and also what i had found based on my internet research. Once everything was noted I waited in their wi-fi equipped lounge. The repair was quick and it turned out that the problem had been what I had read about on the online discussion forums. They didn't even charge me for the repair. Very quick, courteous and professional sales and service staff. I would definitely recommend this dealership to others based on my experience.

firuza11

Jul 21, 2015

The car had a sound and noise when driving. The car was left to eliminate the pop of sound that has not been eliminated. At the same time the car has been inspected and the operation of the machine was improved. But the issue was not resolved.

SHONOXS

Jul 21, 2015

My wife and I had just purchased a used vehicle from Lexus of Ann Arbor before the 4th of July weekend. The vehicle itself had a lot of miles on it, but being true to Lexus form you couldn't tell by driving it. We took it on a test drive and loved it. We bought it that very day. However later in the same day our excitement had turned to concern, since we noticed a loud scraping sound emanating from underneath the rear passenger side of the vehicle. The vehicle was not covered under warranty so we were worried. Being the 4th of July weekend everybody was off. I used their online appointment scheduler to schedule and appointment and in the mean time searched discussion forums on the internet to find out if other owners had experienced the same problems. It turned out that they did. I noted their corrective actions and on the day of my appointment shared it with the service staff. Chuck Kelley was the gentleman that completed the paperwork for servicing the vehicle. He listened closely and took notes as I described the problem and also what i had found based on my internet research. Once everything was noted I waited in their wi-fi equipped lounge. The repair was quick and it turned out that the problem had been what I had read about on the online discussion forums. They didn't even charge me for the repair. Very quick, courteous and professional sales and service staff. I would definitely recommend this dealership to others based on my experience.

HHERVEY

Jul 16, 2015

I got off work a little earlier than expected and called to see if I could get in for an oil change. They took me right in and washed my car and polished up the wheels and tires. Very nice, friendly and professional.

hilltrup

Jul 13, 2015

Service advisor was very professional and flexible with my service needs. I arrived an hour late due to traffic and he was very understanding while accommodating my service request.

JKELDER

Jul 13, 2015

The staff is professional, messages are clear about what needs to be addressed by the Service Department - The Service is 5 star! - This is A2 - we create - the Leaders and the Best - Go Blue!

davis_marisol

Jul 6, 2015

I've been servicing my car at Lexus of Ann Arbor for 5 years, I've always received 5 star service from them.My last service technician was Chuck, he was very polite, explained all of my options in detail and provided excellent customer service.Thank you

Redraw

Jun 25, 2015

Ann Arbor Lexus 's Servie Department is a complete disaster it has extremely high turnover because of of management at the dealership . The service department makes unnecessary repairs and does not complete necessary repairs . Management is unresponsive and won't even acknowledge errors .

ararar

Apr 7, 2015

STAY AWAY FROM THEIR SERVICE DEPARTMENT!!! These guys are totally dishonest. Brought my vehicle into these guys because there isn't a really close alternative to have them fix my window which broke half way down. They fixed it. But then, after i drove home, i noticed that the driver side door wouldn't lock and wouldn't recognize my key. This was fine before. After window repair, now it's broken. Sounds pretty much like an open and shut case that whatever they did caused the problem. Yet they charged me $200 to replace a wire and wouldn't let me take my car while i talked to corporate. They were extremely rude about the whole thing. This has pretty much led me not to purchase a Lexus at all in the future given my experience--how can corporate let this stuff keep going on? My friends have had similar experiences and have complained to corporate as well, so they know about the problems and yet have not put the hammer to these idiots. That's ok, maybe it's time for a Mercedes anyways.

Traveling guy

Mar 30, 2015

I live two hours away from the dealership with lights flashing on the dashboard including check engine light, I would expect to have returned phone calls. It's been a week and they cannot find time to service this brand-new vehicle. Very disappointing in both the car and the level of service

JW

Mar 5, 2015

The word has to get out.The experience working with this particular group of sales staff at this dealer was downright home-town pleasant. Makes me want to join up, and be a part with this team of professionals. Kevin May and Michele thank you for your genuine passion to keep your customers happy. It shows.The Ct200h lease was an excellent choice for us. Right now even with the chilling temps, were hovering around 40mpg, down from 47mpg when the weather was over 50. This vehicle is a dream to drive, and when the lease runs out, will seek some advice from you guys once again, to further the Lexus experience given our garage would accept nothing less. Perhaps an IS350 F-Sport? Hmm, you never know.Thanks againj

Anne

Jan 2, 2015

I wasn't sure I wanted to let go of my "old" Lexus. Ryan showed me a number of RX, was patient and informative but never pushy! After a week of trying to make a decision and a number of phone calls between Ryan and my husband we did purchase a beautiful RX350. Ryan did a great job and I thank him.

V

Dec 29, 2014

Most pleasant experience we have ever had looking at and/or purchasing a car. Ryan Simmons relationship to my husband and me was calm, kind and informative, never pushy or fake. It was a joy buying our first lexus.

lexuscan119

Dec 27, 2014

Yesterday, December 24, 2014, I had to contact Lexus Roadside assistance. My car would not start. I suspected it was the battery, but was a little concerned that I would be having a problem with my battery because, just last year I had purchased a new battery that was installed at Lexus of Ann Arbor dealership...Imagine my dismay when I was told I needed a battery replacement by the road side assistance sevice rep. So, I did the dreadful call to Ann Arbor of Lexus service department to make an appointment to have my call inspected. Dan WIlson answerd the call. I told Dan my name, explained that I needed a new battery (per the roadside assaitance guy). I also asked Dan to put my name in the computer and remind me of the purchase date for the previously purchased new car battery. Dan informed me that the battery was purchased in Juky 2013.I then asked Dan to explain to me, why I would be needing a new battery after having a new one installed 17 mnths previous. Dan response was "I don't know, you'll have to bring your car to the service depatment so we could look at it". I asked Dan was it normal for a new batterty to be replaced after having a new one for such a short amount of time. Dan stated, "I don't know, you'll need to bring your vehicle in so we can look at it". I could see that me questioning was being spoke on deaf ears.Now as a service representative and manager of the service department, I know good and well that Dan has enough knowedge about the Lexus vehicle to inform me at a minimum, that this might be unusual for the need for a battery replacement after 17 months. Instead, I just got the response that I needed to bring my vehicle in to the service department for service. I asked for possible explainations for why my car would need a new battery, all to no avail. Once again, I was told, That I needed to bring my vehicle into the service department for service. Now, let me remind you that my vehicle information and service history is right in front of Dan on the computer screen, because he just informed me that I purchased a new battery in July 2013.This has been the typical communications beween Dan and I. I can get no answer or explanations to my inquires about my vehcie when I speak with him. I recently made a complaint against Dan for this very reason several months ago. I had no intention of doing business with this dealership as long as I have to communicate with him. I was at a disadvantage here on this date because it's Christmas eve and 2pm in the afternoon. So I had no choice but to contact Lexus of Ann Arbor. Which resulted in loosey service again from Dan.So after talking to Dan and feeling like once again I would have to verbally fight to be heard and get answers to my questions, I contacted another ownwer of a Lexus dealership. I simply did not feel like fighting (verbally) again with this man (Dan). The owner of another Lexus dealership assisted me previously because Dan would not. So, I called the owner, informing him that I once again was having problems talking with Dan, explained what was going on with my vehicle. He simply asked me 2 questions. Candace, "When did you buy the battery"?, I informed him Dan told me July 2013. He asked, "Did you buy the battery"? I stated, "yes". He stated, "Candace your battery is covered under warrantee, you dont need to buy another battery". My reply, "Then why couldn't Dan just inform me of this when I called? Thats all he had to say to me. My vehicle history information was right there. The dealership owner advised me to drive to the Ann Arbor dealership right now, becasue they closed at 4pm and that he would contact the sevice department to address my inquiry.WHY DID I HAVE TO GO THROUGH THAT?????? Why couldn't Dan just simply take an extra moment and look at my vehicle history and advise me that the battery should be covered/replaced because of the time period (battery warranty) that the last battery was installed? Would he not know that the car battery should be replaced without any cost to me after looking at the last battery installation date? Why did he just choose not to tell me that information on the telephone? I just don't get it. It just doesnt make any sense why he communicates the way that he does. I have the right to ask questions, because I want to understand whats going on with my vehicle. I have not been rude or impolite to Dan when I've asked questions. Im simply looking for answers. It's not until he refuses to answer questions, that I get pissed off.I saw a statement on the Lexus-Reviews. com.........."Lexus will treat each customer as we would as a guest in our home". This statement is simply not true...I have not had this experience at the service department at Lexus of Ann Arbor. I've recently made the same type of complaint against Dan WIlson....I do not wish to be contacted by him at all. There is nothing I want from him. I will not accept any apology from him, nor am I intereted in him making this situation right and resolve the problem. I just should not be treated this way when I call or physically walk into the service center.I have to wonder why I receive the treatment that I get from Dan. I'd hate to think that he has biases against particular customers, becasue I'm sure the Lexus Corporation is much more responsible when if comes to providing service to all of thier customers. I simply don't have any negaive expereinces of being treated in this matter by any other Lexus representative since owning a Lexus vehicle. As stated previously, I have no intention of doing any business at this dealership as long as Dan Wilson is a representative for the Lexus Corporation. He does not represent the Lexus Corporation in a positive, courteous and professional manner.Dissatisfied Customer,Candace Dorseycdorseyatemich.edu

mark.jary

Nov 16, 2014

This is more than a letter of recommendation, it is a letter of praise for Dan Wilson the newest service mgr. (a little over 2 yrs. now) at Lexus of Ann Arbor.I am on my 3rd Lexus over the last 14 yrs. from this dealership and, while my interactions with the salespeople, GM, and owners (Rosario and Deanna Criscuolo, father and daughter) has been outstanding, Dan is the guy that keeps me coming back to Lexus of Ann Arbor. Here's why; I buy my cars outright (first 2, Certified Pre Owned both came with 100,000 mi. warranties, and the last one, new in 2013), I don't lease so I (not the bank or finance co.) OWN these vehicles. So while the short time I spend in the sales and trade in depts. is obviously very important when purchasing my vehicles (and I've had great experiences with all of these people), the time I spend with service is critical in maintaining my "investments" over a 5-6 yr. period before I trade them in for my next Lexus. Dan has been outstanding as the Service Mgr. He is extremely conscientious, and very eager to please, always finding ways to give you the best, most affordable, and trouble free service...including a "loaner", which is usually the same model you're having serviced, if necessary. I am a demanding, but fair, customer when it comes to maintaining "my baby" and Dan has more than exceeded my high expectations of him and his service dept. I highly recommend Dan and his service dept. whether you're buying new, used, or just having your car serviced, you will be pleasantly surprised...I personally guarantee it. As a side note of the importance of maintaining your luxury import, I received $17,000 for my 2007 Lexus ES 350 with 70,000mi. on it in 2012 when I traded it in for my new 2013 ES 350. It was immaculate inside and out and perfect mechanically. Because of this the sales mgr. offered me what's called a Lexus "One Pay" Lease meaning I give them the $17,000 from my trade in, plus another $1000 ($18,000 total) and I drove away in a brand new (I was planning on buying Pre Owned again) 2013 ES 350 for 3 years, 30,000 mi. and NO payments (which allowed me not to have to part with $45,000 of my money to purchase this vehicle outright and instead put it to other uses, like investing). I will purchase my 2013 ES 350 at the end of of the One Pay lease in 2015, keep it for another 4 yrs, 70,000 miles, and start this process all over again at LEXUS OF ANN ARBOR. Not to mention the winter before last my 2007 ES 350 was damaged ($5,000 worth) sliding across glare ice turning into the dealership off of Jackson Rd. when I was bringing it in for service. Not happy about this and feeling the dealership should have salted the road (even though it's the cities responsibility) I spoke with George Fulks, service mgr. at the time who connected me with Deanna Criscuolo (owner) who graciously agreed to split my $500 insurance deductible with me to have the car repaired. It was extremely thoughtful, and a smart business move as I will buy Lexus's from Lexus of Ann Arbor for the rest of my life.

lexuscan119

Sep 18, 2014

I have had the worst customer service from the service department from this dealership. The service manager lacks effective communicating and simply by choice, ignores customer concerns, doesnt return calls, expresses that he will resolve concern when you do talk with him, But does absolutely NOTHING. The leasing manager, well, after lengthy conversation, he simply made it obvious that he was just not listening.

Lindahernandez

Aug 3, 2014

We went in to purchase a new Lexus. We had a beautiful very well maintained Lexus to trade in .We also had an American car. They badgered American cars to pieces then stole our trade in. The Lexus beautiful without a scratch in perfect running condition they stole as well. After we got home and figured out we got soooo ripped on our trades it was unreal. Now, when I see cars equivalent to ours in the paper for double the price. I can't look on the road at a car that looks like our trades I literally get sick to my stomach. Be careful with this dealership. The manager was called in to reinforce the rip off. My gutt told me to get up and walk out now I have beat myself up every single day for not listening. Any dealership in the country would have treated us better. The story they sold us buy Lexus your trade will be worth so much more, yeah.... Go anywhere but Ann Arbor!!!!

bkjlake2

Jul 31, 2014

the sales person greeted me and took me out to see cars. when we came back in the building Kevin took over. Didn't shake my hand, hardly introduced himself. I said I was looking for a car as in the ad I had seen. He sat down at the computer and started listing out plus and minus numbers. didn't make any notes as to what my payment would be in the end so I was making notes. really didn't feel he felt I was a serious buyer. I went to Meade Lexus and got the car I wanted for $700 less and a monthly payment of $20 less. This is the second time I've tired Ann Arbor and was disappointed as was my friend a month ago who also ended up at Meade.

Linettearabo

Jul 20, 2014

My experice with Joe at Lexus of Ann Arbor was great and unexpected. Initally, I brought my vehicle in for servicing and left with a brand new one! I usually hate dealing with salesmen and getting a new car but this experience was different. He went above and beyond to get me into the vehicle I was aiming for at the right price and didn't try to go above the budget I provided like most salesmen would. Great experience, will definitely be back!

shungo

Jun 16, 2014

I recently purchased a certified pre owned Lexus ES 350 at Lexus of Ann Arbor, and not only do I adore the vehicle (thanks for everything Jim!!) but I really actually LIKE coming to Lexus of AA to get my car serviced!!! (I know that some folks do NOT typically like going for car service). My service advisors (Duane & Derek especially!) are more than helpful and have gone out of their way to make me feel welcomed in the dealership and I always feel overwhelmingly taken care of in terms of both vehicle service and UNDERSTANDING the service performed on the vehicle. As well, the service manager (Dan) deserves A+++ ratings for providing first class / impeccable service, himself, and deserves 'props' for leading a top notch service department as a whole!!!Well done, Lexus sales & service teams!!!!!!!!! :-)

beverlyford425

Apr 28, 2014

Corey provided supreme service, he was patient, not pushy. I 've purchased several cars, by far he is the best salesperson I've encountered!!!!I would use him and again in the future and refer others to him as well. Great job and I am loving my second Lexus!

LexusLX470_400

Apr 22, 2014

We had taken this vehicle, LX 470, 2002, to several Lexus dealers in the area for intermittent non-starting problem, and each time, the work was rushed and bandaged and the probblem pessisted. We had changed spark plugs, cleaned filters, changed gas, the problem pessited. But Duane of Lexus of Ann Arbor did not give up until he found the root cause of the problem. He was patient, he communicated well with us, the technician doing the work and the lexus technical service center. Finding the root cause was his priority and it led to a simple low cost solution. It was like night and day. When I drove it after the repair, it felt as if the LX 470 has just been converted from V6 to V8. It has been more than 6 months and the vehicle drives great and the non-starting problem has not repeated. Thanks Duane! You made us love the LX 470 again, just like we did when we bought it in 2005.

Steveamos

Apr 18, 2014

After having our vehicles serviced by independent mechanics in recent years I decided to give the Lexus dealership a try. I had resisted this fearing the costs would be exorbitant. Last October I brought my Lexus into the dealership and had an excellent experience. I felt like the manager, Dan, made a sincere effort to keep the costs down while addressing the necessary issues with my vehicle. This week when my check engine light began flashing I brought the vehicle in fearing again that I would get socked with a huge bill. That was not the case. The problem was fixed for what seemed like a reasonable cost. Today we brought in our Toyota because Dunning Toyota couldn't service the vehicle until late next week. We picked up the vehicle a few hours ago - the cost was reasonable, car was cleaned inside and out, and the turn around time was about 6 hours. They made a new customer of my wife and kept an existing customer very satisfied.

toneal35

Apr 11, 2014

I drive completely out of my way to go to this dealership for anything, even an oil change. All because the customer care and service is outstanding. You get the best customer service and they care about the customers needs. If they need my car for a long period of time Duane always has a car for me to take home so I do not have to sit and wait. They will do what ever it takes to assist the customer. I have never been to a dealership/service that treats their customers with this kind of care. Best service ever!!!!!! Duane great work and thank you for always being so helpful.

WATKINS1968

Apr 10, 2014

I consistently go to this dealer for service even though it is not the closest to my home, actually a 45 minute drive. Only complaint is a skimpy refreshment center.

gbattersby

Apr 9, 2014

Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the cheapest repair shop but I do not mind paying a little more for the quality of service they provide.

gcb

Apr 8, 2014

Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the cheapest repair shop but I do not mind paying a little more for the quality of service they provide.

janddmiller

Apr 8, 2014

In general, I have found Lexus dealers/employees to be superior to any others I have met in over 50 years of owning cars (Lexuses since 2002) and having them serviced. Today my Service Consultant was Duane Truhn and he was great. Duane knows the auto business, he knows what customers need and how to provide the service in an efficient first rate manner. He has great "people skills", and he's a communicator. Duane is a professional ! If I were manager of an auto dealership, I'd hire Mr. Truhn in a minute and there's nothing better that could be said about a person than that. If this dealership is looking to honor its "employee of the week (month, year)", Mr. Truhn should get the reward.Thanks for being there for me Lexus of Ann Arbor, and Duane Truhn.Jim Miller

Renee L.

Apr 7, 2014

It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy George Freij made the process for us. He is extremely knowledgeable about the product and went above my expectations in explaining the features of the car to me and answering my questions. George was forthright and honest when it came to explaining the different models and informing me of the best product for the price. In addition, the Business Manager, Misty Gautz was great to work with. She was very friendly and explained the financing of the car thoroughly. I was thrilled with how easy the whole process was and came away feeling very taken care of. I would highly recommend Lexus of Ann Arbor.

Renee1962

Apr 7, 2014

It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy George Freij made the process for us. He is extremely knowledgeable about the product and went above my expectations in explaining the features of the car to me and answering my questions. George was forthright and honest when it came to explaining the different models and informing me of the best product for the price. In addition, the Business Manager, Misty Gautz was great to work with. She was very friendly and explained the financing of the car thoroughly. I was thrilled with how easy the whole process was and came away feeling very taken care of. I would highly recommend Lexus of Ann Arbor.

Ilockhart

Feb 19, 2014

I can in to the service center without an appointment. Mr. Wilson and his staff were able to do my 5000 mile check up without a problem. He made sure to let me know that it was not an inconvenience to the service center. He was extremely professional and polite. They made me feel like I was their favorite customer.

jmead001

Jan 6, 2014

Just bought my first Lexus (is250) and was really impressed with everything about the dealership. The staff was excellent, and the facility was beautiful! Will definitely do business with them again.

Mits1995

Nov 27, 2013

Appointment set and confirmed by phone call and email from dealership. Car taken immediately; loaner waiting, and all individuals very cordial and professional. Called and emailed when work completed. Vehicle was incredibly clean! Duane helped me transfer items from loaner to my vehicle and explained everything that was done for the maintenance. Would not hesitate to purchase next vehicle from Lexus of Ann Arbor.

Hope

Nov 22, 2013

These gentlemen made me feel so welcome at the service center; even though I did not purchase my Lexus from their dealership. Duane was so friendly and kind - he kept in touch throughout the day to keep me informed of the status of my car. Dan was also very kind and patient. As a woman who has relocated here, I think I can sum up my experience by saying these 2 men exemplified "The Michigan Difference". I feel confident that I will be taken care of, should I need to return for any reason. Do you know how reassuring that is?! I am blessed to have found this dealership. I applaud their professionalism and courteousness. This is how you keep your customers loyal!!!! Looking forward to buying my next Lexus from this dealership in the future - but, not too soon because I LOVE LOVE LOVE my RX 400 hybrid!!! Thanks again, guys!

Azajo

Nov 21, 2013

These gentlemen made me feel so welcome at the service center; even though I did not purchase my Lexus from their dealership. Duane was so friendly and kind - he kept in touch throughout the day to keep me informed of the status of my car. Dan was also very kind and patient. As a woman who has relocated here, I think I can sum up my experience by saying these 2 men exemplified "The Michigan Difference". I feel confident that I will be taken care of, should I need to return for any reason. Do you know how reassuring that is?!I am blessed to have found this dealership. I applaud their professionalism and courteousness. This is how you keep your customers loyal!!!! Looking forward to buying my next Lexus from this dealership in the future - but, not too soon because I LOVE LOVE LOVE my RX 400 hybrid!!!Thanks again, guys!

CStrahle

Sep 18, 2013

I came in just for an oil change and to check out a noise in the front on the drivers side. I had purchased the car used in NJ (that's where I live) about a year ago. After about a month of driving it I heard this noise which turned out to be a warped rotor. This was fixed at the dealership in NJ. I had to bring the car in twice because the first time they could't find it. This was my first Lexus and my first SUV. They asked me how I liked it. I told them it was ok but it was horrible on the bumps. I just figured that's how they rode. After the rotor was fixed there still was a noise. I've been driving back and forth to Ann Arbor to see my granddaughter. On this last trip the oil change indicator came on. Instead of driving back to NJ to have it serviced I had it done in Ann Arbor. Good thing because when Dan the service director took it out for a road test on a bumpy road he realized immediately that it needed a new steering column. I can't understand why the dealership in NJ didn't pick up on this. Thank goodness we are all safe and the car rides beautifully. If I decide to get another Lexus I will probably get it at Lexus of Ann Arbor because I trust their service department. Dan is committed to the safety of his customers period. Plus everyone there is so nice.

Rajeev

Sep 11, 2013

We have leased and purchased two vehicles from Spartan Toyota within the last 6yrs. Most recently, we purchased a Toyota Sienna Limited AWD from the Toyota dealership and since we live in Ann Arbor we were referred to Lexus of AA for our service opportunities beyond the initial warranty coverage. For almost every service appt we have had at Lexus of AA, our service consultant was Derek Kuri. Derek is an amazing individual with a focus on communication and customer service as his priority. Last Friday, my wife was driving the car and the back passenger tire was noted to be flat. We called Derek and he facilitated ordering of the tire as well as coordinating our oil change, tire rotation and fixing of the rear cargo door which was not opening properly. He phoned me regularly with updates, and when I picked up the car I noticed the car was washed and the tires were shined like new. Now everytime I have go to Lexus of AA, I ask and hope for Derek to be involved. He is an outstanding individual and serves as a model for other's in customer service jobs. I also want to thank Joe Criscuolo from the Spartan Toyota dealership who facilitated between Lexus of AA and Toyota. I am extremenly happy with my service appointments and would recommend Lexus of AA to anyone!!!

gattimc

May 1, 2013

Service at this dealership is consistently first rate. Ramey Miller in that department provides a very high level of service. I have taken my Lexus vehicles to Ann Arbor Lexus for more than 10 years and will continue.

stevienhl

Mar 26, 2013

I had a lot of questions that your sales representative seemed to be quite informative about. He was able to give me a ballpark range of what the trade in value of my current vehicle would be. He laid out payment options for a couple of the cars I was inquiring about. Mr. Heringhaus seemed to be very knowledgeable about the cars he was showing me. The pros and cons were laid out and I felt like he was there to be an instrument for my use, opposed to just being an car sales man that will tell you anything to get you to buy.Anyways, right now isn't the perfect time for me to purchase a new vehicle, however, in three to six months I think I may be in a better position to purchase. I will definitely be back to inquire some more.Thanks,Stephen Culbertsonsteve71110athotmail.com313.551.5240

AdrianW

Mar 18, 2013

Ramey was INCREDIBLY helpful and keeping me informed with everything that was going on during the process of my repair. He gave me an ETA, and even took me down to the shop floor and explained exactly what was going on. He also was able to get in contact with the issuer of my warranty to save me hundreds of dollars in repair work that was covered by the warranty. Ram is the best!!! Would highly recommend to anyone.

MarleneHsu

Mar 12, 2013

Derrick is very patient in explaining every aspect of our car buying experience. He is also prompt in locating and getting the car for us. I highly recommend his service

Harley Rider

Mar 10, 2013

Bought our first Lexus, an ES, at Lexus of Ann Arbor in 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both purchased there and we have always had them serviced there. All of the staff, Ramey Miller in particular, have been great to work with and service has always been top notch. Granted, Lexus service is a little pricy, but but the technicians are Lexus trained, so I know my cars are serviced properly. Ramey has never pushed service that wasn't necessary and has always explained what and why. We don't plan on buying anywhere else and as long as we own Lexus vehicles we plan on having them serviced at Lexus of Ann Arbor.

fswaniker

Mar 9, 2013

My husband and I have owned and leased Lexus cars for over 15 years. Recently, I leased 3 cars one year ago, and had an outstanding experience, as usual. I have had questions about some of the new features in our cars, and every single person I have interacted with at the dealership, Tareck, Mike and Rami, have been very knowledgeable about the features on each car, and patiently helped us get accustomed to the cars. I have owned several models over the 15 year span, and the service has always been great. The response is always "how can I best help you". I recently bought a Ford Escape just as a runaround car- what a difference!! That made me realize how much I take for granted being a Lexus Owner - I expect clean facilities, courtesy, and people knowledgeable about the cars they sell/service, and I get that and so much more at Lexus of Ann Arbor. I found none of these at the Ford dealership I went to - in fact, the first time I was there for about 45 mins or 1 hour in a dirty waiting room with stained carpet, none of the sales people acknowleged me, or asked how I liked the vehicle, or told me about upcoming improvements. This had NEVER happened at Lexus. Lexus dealership personnel always make me feel that my business is appreciated, keep me updated on new features in their vehicles, and coming improvements. The dealership is always clean, smells fresh, welcoming, and they make an effort to keep this high standard. If there is one criticism it is that the customer service is so seamless, expected and high standard, that I forget sometimes to say thank you as a customer, great job, and continue the great work. Thank you to the personnel at Lexus of Ann Arbor. To Rami Miller, Tareck Ramlawi and Mike Kline my utmost thanks, for the smiles, the help, the patience, sharing your incredibly broad knowledge of the excellent cars we have bought from you - you represent Lexus well. I will remember to say this more often.

HBRider

Mar 9, 2013

Bought our first Lexus, an ES, at Lexus of Ann Arbor in 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both purchased there and we have always had them serviced there. All of the staff, Ramey Miller in particular, have been great to work with and service has always been top notch. Granted, Lexus service is a little pricy, but but the technicians are Lexus trained, so I know my cars are serviced properly. Ramey has never pushed service that wasn't necessary and has always explained what and why. We don't plan on buying anywhere else and as long as we own Lexus vehicles we plan on having them serviced at Lexus of Ann Arbor.

kcasavant

Mar 7, 2013

I have had nothing but good experiences at Lexus of Ann arbor! If you have any questions or concernes, Just ask Brett! He will answer for any questions and good take care of you. He is the best!!!

lanemyer

Mar 7, 2013

I had been looking for a certified used car for quite some time and was hesitant at first to buy a Lexus. Most of the luxury cars I have owned/driven in the past have been German and I wasn't sure if I wanted to switch to a Lexus. Brett, took the time to show me an ES350 which we took for a drive. The available options and cost of the Lexus are great, the car drives great, and the sales/service dept. were great. When it came time to buy the car, both Brett and Jim stayed late to make the necessary arrangements. Although you may be able to find dealers that will sell for less, having a sales and service department who you know will support you after your purchase feels good. There is something to be said for the old adage,....you get what you pay for. Lexus of Ann Arbor has not only made me a fan of their cars but I will return to them for future purchasing needs. Thanks Brett and Jim.

jbinkow

Mar 1, 2013

The best car dealer i have ever worked with. I bought 2 cars from Lexus of Ann Arbor and all my needs were attended to including best pricing. The service department is outstanding, always above and beyond quality and as cooperative in every way. I recently bought a Prius from a Toyota dealer having been talked into it by friends, and have had the opportunity to compare sales and service quality.. I will never again leave Lexus of Ann Arbor for any of my automobile needs.

Jim Gemuend

Feb 28, 2013

My wife and I stopped in last Monday night at 8pm and needed a vehicle that night for a business trip. Scott was enthusiastic and very personable despite the late hour. Jim who is the used car manager gave us an excellent price on an ES350 and backed it with covering several issues that were not seen immediately. Scott actually followed me home to collect a check for the purchase of the vehicle and I drove 1/2 way to New Jersey that very night. Scott took the time to show me several cool things with the on board navigational and guidance system which equipped me to make the journey with confidence. He also followed up with a courtesy call and when I brought the vehicle in today he actually helped me with a challenge I was having with my water heater at home. Apparently in a different life Scott was quite knowledgable in the heating and cooling arena. Ramey and the service team made me feel welcome and took great care of me while I waited for my car. Even your receptionist went out of their way to give me fresh coffee and warm chocolate chip cookies. Thanks for a great experience and I will definitely recommend Scott and Lexus of Ann Arbor to my friends and colleagues. Jim's integrity was very impressive. He supplied a second key for my vehicle and reimbursed me for new wipers I put on the car to replace one that was in disrepair. Lastly he fixed a broken headlamp that was on the driver side. Wow, Lexus of Ann Arbor has gained a loyal customer. Great job Team. Sincerely, Jim ps. Initially referred by Steve Range who was the former Sales Manager or GM.

jimgemuend

Feb 28, 2013

My wife and I stopped in last Monday night at 8pm and needed a vehicle that night for a business trip. Scott was enthusiastic and very personable despite the late hour. Jim who is the used car manager gave us an excellent price on an ES350 and backed it with covering several issues that were not seen immediately. Scott actually followed me home to collect a check for the purchase of the vehicle and I drove 1/2 way to New Jersey that very night. Scott took the time to show me several cool things with the on board navigational and guidance system which equipped me to make the journey with confidence. He also followed up with a courtesy call and when I brought the vehicle in today he actually helped me with a challenge I was having with my water heater at home. Apparently in a different life Scott was quite knowledgable in the heating and cooling arena. Ramey and the service team made me feel welcome and took great care of me while I waited for my car. Even your receptionist went out of their way to give me fresh coffee and warm chocolate chip cookies. Thanks for a great experience and I will definitely recommend Scott and Lexus of Ann Arbor to my friends and colleagues.Jim's integrity was very impressive. He supplied a second key for my vehicle and reimbursed me for new wipers I put on the car to replace one that was in disrepair. Lastly he fixed a broken headlamp that was on the driver side. Wow, Lexus of Ann Arbor has gained a loyal customer. Great job Team.Sincerely,Jimps. Initially referred by Steve Range who was the former Sales Manager or GM.

rxdriver

Feb 28, 2013

I WENT TO LEXUS OF ANN ARBOR TO BUY PARTS.GEORGE WAS VERY HELP FULL WITH THE TRANSACTION.I WOULD REFER MY FRIENDS AND FAMILY.

kim525

Feb 27, 2013

I work at VCR AUTOMOTIVE INC. and I buy my parts from Lexus of Ann Arbor mi because, George, Rich and Mike, they work hard to help us with parts. We want the best for our customers, when an insurance company writes aftermarket parts, we still buy oem, because those guys ( at Lexus of ann arbor) know the oem parts are best all around. George will go out of his way to get us our parts, and work with us on prices, when it calls for aftermarket junk. We also depend on Raymie in service, he is the best and knows his stuff!

kim525

Feb 26, 2013

I work at VCR AUTOMOTIVE INC. and I buy my parts from Lexus of Ann Arbor mi because, George, Rich and Mike, they work hard to help us with parts. We want the best for our customers, when an insurance company writes aftermarket parts, we still buy oem, because those guys ( at Lexus of ann arbor) know the oem parts are best all around. George will go out of his way to get us our parts, and work with us on prices, when it calls for aftermarket junk. We also depend on Raymie in service, he is the best and knows his stuff!

Stukandy

Feb 25, 2013

We purchased a Lexus in May 2012, trading in our old Lexus. Amanda was our salesperson with help (she was new at the time) from Jim, Sales Manager. Very pleasant experience! No problems. Both Amanda and Jim were friendly and helpful, easy process! Would do business with them again for sure! Amanda is a peach! Everyone there was very pleasant!

lhaus614

Feb 23, 2013

I came in looking for a lexus suv and was very impressed with the knowledge Brett was able to give me about the vehicle itself. He was able to explain the components and mechanics of how a lexus is a better vehicle than other cars. When I am ready to buy a car I will be sure to come back and see Brett.

nadinealpern

Feb 23, 2013

I needed to replace my 2001 RX 300, which I loved. I shopped on the dealer's website and found what I thought would be my next vehicle. After test driving it however, I discovered that it did not have the technology features that I wanted in my new car. My salesperson, Gerald Creech, looked through his stock and found me exactly what I was looking for and in my desired price range. Not only do I love the Lexus brand, I love this particular dealership. I owned my RX 300 for 12 years and always had it serviced here. That also influenced my decision to purchase another Lexus.

V.strange

Feb 22, 2013

I recently leased my 2nd Hybrid from George at Lexus and our expectations were exceeded to say the least. Since the sale, the team at Lexus has followed up sevral times which is extremely important to me as a buyer. Keep up the good work.

BDOGG

Feb 22, 2013

I order parts from many parts departments and have always had the most pleasant experience when dealing with George Fulks at Lexus Of Ann Arbor. Fast and friendly service at its best. When ever i need something in the Lexus line i know who to call. George is a key team player that does what it takes to take care of the customer. Keep up the good work!

DeirdreSpencer

Feb 22, 2013

I have been with Lexus for over 10 years and have received excellent service. Gerald Creech is an outstanding sales dealer and he follows up with service after the sale, as often as necessary. I love the Lexus experience and Gerald exemplifies the best of Lexus quality in sales, service, knowledge, and availability to answer questions after the sale. He explains things well and is readily available to do so. He's the best!

jknueve

Feb 22, 2013

Brett was very helpful in the shopping process and very understanding from a customer's view point. I would recommend him to anyone. I was very pleased with my service.

sandhu2

Feb 22, 2013

I bought a 2009 Lexus GS 350 with 20,000 miles and in great condition; everyone during the sales presses was extremely helpful and friendly. I also was able to get more for a trade in then I was expecting.

mpryor48

Feb 21, 2013

I saw the vehicle online sent a request to know more about it. I instantly received an email then a call from George. He didn't mislead me and didn't blow me off even though I was in another state. Even though I had financing he told me to apply for Lexus financing and I ended up with a better rate. I flew into Detroit stay in a Hotel on my own budget but George did make the drive to pick me up himself. I thought that was awesome! I was in and out with my vehicle and drove a happy 14 hrs back to Kansas. Thank you to Lexus of Ann Arbor and George for the easy transaction. Don't hesitate to buy from this dealership, everyone was nice, friendly, and helpful.

msafa

Feb 21, 2013

I was in the market for a certified preowned vehicle and spent months researching and test driving. The reviews I had encountered regarding Lexus of Ann Arbor were very favorable, so I stopped in to take a look. I met with Amanda Tarasow on day one and she patiently worked with me for nearly a month as I test drove and looked for the car that was right for me. She knew I was looking at other dealerships and at other cars and remained understanding and supportive. After test driving many different cars and doing a lot of "homework", I was very happy with my decision to purchase a Lexus and have been very satisfied with the outstanding support I've received since.

terteriann

Feb 21, 2013

I actually had an issue with my new Lexus RX350 that I leased. When the staff at Lexus were presented the opportunity to deal with a disgruntled customer, they couldnt have been more accommodating. As a matter of fact they replaced the whole car! I live in Farmington hills and I would totally recommend this dealer.Geoff

TMHiggins

Feb 21, 2013

I'm in the market for a used car and Amanda has been very helpful in keeping me updated on vehicles which would best suit me. Her professional manner and knowledge have made this experience stress free, pleasant, and actually fun!

toneal35

Feb 21, 2013

Duane Truhn the service advisor and also the tech that was working on my car were the best. I have NEVER in my life been to a better dealership with the most outstanding serivce/treatment that I receive every time I walk in there. They trully need to be recognized for the work that they do. They trully go above and beyond to assist their customers.

schleicherod

Feb 18, 2013

Outstanding experience in service department with service advisor Ramy Miller.Very accomodating and very customer oriented .Having service like this confirms the reasons to buy cars from this dealer and returning to the service department .

ysturt

Feb 17, 2013

Working with Amanda was both productive and fun. She seemed to be a step or two ahead of me the entire process which made my job much easier. I hate buying cars, but I have to say, Amanda made this normally stressful event, pretty darn painless. I will not forget this good experience any time soon and have recommended Amanda Tarasow and Lexus of Ann Arbor to many of my friends.

tashalily

Feb 15, 2013

Since 2009 when my wife purchase her first Lexus, a 2007 ES350, it has been serviced by Lexus of Ann Arbor. Service, both routine maintenance and special service needs, have been handled promptly and to my complete satisfaction. For the past three years I have depended on Ramey Miller as my service consultant. He is very professional in responding to service requests, explaining what work needs to be done and related costs and handling my overall service needs in a friendly and most efficient manner. I depend on his counsel and advice regarding the proper care and maintenance of my wife's Lexus. She just purchased a 2010 ES350 and again, I will depend on Ramey for our service requests for regular maintenance and, if needed, special service requirements. I am very satisfied with the service we have received from Lexus of Ann Arbor.

schleicherod

Feb 12, 2013

Ramy Miller is great service advisor. Very accomodating and very informative. Returns phone call within few minutes.Always very pleasent and always with a smile.He makes paying the bill easier.

tolsoneng1

Feb 12, 2013

Duane responded to my phone call regarding check engine trouble light by setting up an Saturday inspection and ordering a repair part although the timing was such that the part supplier was not available untill after the weekend. On Tuesday (my request) the second visit had the oxygen sensor replaced. No charge. The " Lexus certified" condition satisfied by Ann Arbor Lexus.Tom OlsonAnn Arbor MI

francesca1234

Feb 10, 2013

Ramey is always consistent and very good in service and will squeeze you in for appts, Brett has identified that I will probably be buying a new Lexus in the next 6-12 months but there was no hard sell, just questions about what I was looking for and he did some research on colors for me that were going to be in the 2014 models since I am looking for something specific.

wilsoba

Feb 10, 2013

We were so happy with our RX350, as well as sales and service experience at Lexus of Ann Arobor in June 2012, that we purchased another one in December.

gerryfaler

Feb 9, 2013

I have 2 Lexus vehicles and have had service at other Lexus dealerships over the years. Noone can hold a candle to the service I get at Lexus of Ann Arbor. Bar none! I give them a Superb rating.

Road Runner

Nov 19, 2012

I really dislike the process of buying a vehicle, but Lexus of Ann Arbor made the experience a pleasure! I will definitely go back!

Amal M

Oct 28, 2012

I had some warranty problems with my RX. Got it inspected, a young guy told me nothing wrong with it. I insist to meet the service manager. I met the Dan Wilson, a very nice and extremely polite guy. He got one of the experienced old mechanics and looked at the problems, discovered them and said will call you back when the parts arrive. The warranty was going to expire soon so I thought they blew me off after a month of no contact. They called me back that the parts arrived. They got the car back, I got a nice loaner. Dan politely gave me the choice so it was not thrown at me like the previous time. Took a week to fix. I'm not complaining at all about the time since I'm a pragmatic, meticulous, and perfectionist engineer. I wanted a perfect job regardless the time it takes since I had the loaner car. The outcome was not excellent but OK. Some deep scratches around rear bumper clips where rear hatch closes, couple other deep scratches in the passenger door lining, dirty passenger seat due to fix, lost seat track covers. Dan got them from the old seat frame, they forgot to install them. I discovered the bumper clip was loose first time pick up which took them another day to get the part and install it. I had to redo the bumper bottom clips since they were not placed right. If Lexus crew don't know that who will. The mechanics are just reckless and don't pay attention to details at all, just fix and throw. You've to be very carefull and inspect the work before you leave, not everyone has this capability though. Overall experience, excellent and polite customer service from Dan and Derek, but backed up with an average to below average mechanics.

RX Fan

Jul 19, 2012

Love the Car! Good deal and Great People...Thanks Again!

stacie139

Jun 4, 2012

I had a terrific service department experience at Lexus of Ann Arbor last week. Having recently moved to this area, I was unsure if they could keep me as happy as Lexus generally doesmy family has owned Lexus vehicles for almost 15 yearsbut I am happy to report they did, and even more! My service representative, Ramey, was informative and friendly, giving me the most positive & personal experience I have ever had at ANY car dealership!!!There was no time during the process that I felt pressured into a purchase; the charges were reasonable and fair for industry standards; my husband had no complaints, as well.Loved the loaner car; loved the ease of scheduling the appointment online; loved the quick turnaround time; loved the way the department is set up and the quiet office location talking with Ramey; loved the overall friendly atmosphere. Also, I loved that Ramey represented the Lexus brand so professionally and personally. The car runs great, problem solved. Additionally, I left something of value in the loaner car & didnt realize until the next day. Ramey retrieved it and mailed it to me, saving me much time & hassle.In a nutshell, I am a very, very satisfied customer and will continue to be a proud Lexus owner.Thanks, Ramey and all, and best success to your dealership.~~Stacie S.

Amerty

Mar 31, 2012

Great when spending $50k but once done no one wanted to talkto you. First tried license transfer person, then Sales agent, then sales Manager, then General Manager. No one would talk to me or return my call. All I wanted was my new license plate. Love the car but would not buy here. I like Remy in Service as well.