Larry H. Miller Liberty Toyota Colorado Springs reviews

Danielle

Apr 18, 2016

Fred was my service tech and he was wonderful. Very personable and great communication. Made sure that everything was done in a timely manner and that I was educated about additional things that needed to be serviced in my car. Very happy with our service.

Dennis Knapp

Apr 17, 2016

speedy and outstanding service. people are great.

John

Apr 1, 2016

Friendly greeting and efficient and effective process for doing the required service. Although service was minor (oil change and tire rotation), overall experience was great.I did notice on my inspection sheet that the engine air filter failed but this was not brought to my attention during my visit. Not sure why.

Dr, James T, Dyet

Mar 17, 2016

Russel Johnson worked with my wife and me ina professional, courteous manner.

Trudy Landschuetzer

Mar 17, 2016

Always enjoy getting my car serviced at LHM - they do everything that needs to be done, but don't push things that are not necessary or can wait.

Don

Mar 15, 2016

Very nice waiting area and pleasant/well groomed employees

Ralph Clayton

Mar 9, 2016

Billy is the best advisor I have ever had! The advisor gave me choices and kept me informed on the work until completion. Thanks!

pmingua

Mar 6, 2016

Tori,a lot of thanks to you, Tamara and Dennis for making the sale of my new truck a realityyou guys are awesome.Pamela and Thimas

Peter & Debbie Udall

Mar 3, 2016

We want to give a shout out and thumbs up to Sales Manager Mark Gregg and Sales Consultants Doug Smith and Dan Hill for how we were treated on a recent used car shopping experience. We had a unique circumstance that they responded to with above-and-beyond customer service and amazing respect. We've bought both new and used cars from Liberty Toyota in the past. While we returned to Liberty because we were satisfied with past purchases, after our most recent customer experience our loyalty has been strengthened even more. Well done and thank you Mark, Doug and Dan.

T. Talbott

Feb 29, 2016

I have taken my 2008 Toyota Tacoma here for service since I bought it from them in 2007 and they always provide awesome service at competitive prices.

Irv "Poppy" Gonzalez.

Feb 23, 2016

My service rep was outstanding. When my radiator let loose I found myself in a bind. Tim answered my all. He was able to secure all the parts needed & got me back on the road in hours. Just a great guy & professional.

Rob Martin

Feb 15, 2016

Always a pleasure to work with Joey in the Service Dept. He is always professional and provides an excellent description of necessary repairs and costs so I can make an informed decision.

Gustav Ehrenbock

Feb 11, 2016

always have the best experience and service at this Dealership, thank You.

designer

Feb 9, 2016

My Appointment was for 10am. I was told the repair would take about 2 hours. I was checked in in a timely manner and I received my vehicle back in about 1hr and 45 min. The staff was professional and courteous. The waiting area offers soda, water and popcorn. My overall experience was a good one.

korinam

Feb 9, 2016

Jeremiah was extremely helpful addressing the needs of my trucks service and options for replacement parts and upgrades. I have always gone to the dealership for service on my trucks because of the professionalism and attention to my needs. Thank you for all your help and answers to my questions without making me feel silly.

llanucha

Feb 8, 2016

Paul always takes care of me. He gives me a heads up on items in a respectful way and never pushes when I tell him thanks and we'll take a look at it.

david mitchell

Feb 7, 2016

Service personnel were very professional and 100% customer oriented

Alphie Hutmacher

Feb 5, 2016

I totally depend on Paul my service rep. He is knowledge, polite, kind, service orientated and efficient. I would not go to anyone else.Thank you so much,Alphie

tattoojeff

Feb 4, 2016

They listened when I told them I needed to be out of there at a certain time and they actually got me out sooner so I could make it to work on time!

Nancy Ruegg

Jan 29, 2016

Was treated like a new vehicle purchaser by Paul Reed in the Service Department. Got me in and out as quickly as possible & kept me up to date along the way. The bagels were delicious.

One Full Toyota

Jan 29, 2016

I've purchased a car and had it serviced at Liberty. First off, I love my Toyota Sequoia - 155,000 miles and still going strong. I bought it 8 years ago at Liberty. The buying experience was easy and no pressure. We negotiated and I got what I wanted. As for the service center - my favorite. There's never any upselling or pushing to do things. The service guys give you a heads up that certain things will need to be done in the next month or two. They key in on the things that need to be done immediately and they help you work out a plan to get your car back in shape - a plan that meets your budget but also your safety. You go often enough, they know you by name.

Andy

Jan 22, 2016

I initially talked with James Majors about my intent to buy a r4unner. He was responsive, knowledgeable, patient with my questions, and helpful in explaining the various available options. When I found the exact truck I wanted elsewhere, I bought it, but I would have liked to have given James my business and recommend him.

KathyR

Jan 18, 2016

We have bought cars from Larry H. Miller for over 25 years. Paul Reed has been our service advisor all these years. We always work with Paul. We trust him and he has never let us down. A big part of the reason we continue to buy cars from Larry H. Miller is Paul Reed and the service we receive. Paul gives us confidence in knowing what service our cars need and when. Thanks, Paul. It will be a sad day for us when you retire.

White haired lady

Jan 16, 2016

I've been coming to Liberty for probably 19 years and haven't had any problems with the work done. I always ask for Paul Reed because I respect his advice and he doesn't try to sell me something I don't need. He's friendly and gentlemanly toward all his customers.

Deborah G

Jan 10, 2016

Fast and friendly service. Very honest, didn't charge for items not needed.

CWL48

Jan 9, 2016

I've worked with service advisor, Paul Reed, for at least the past 10 years now, and he always provides efficient, professional and friendly service.

Beverly Morgan

Jan 4, 2016

I had an appointment scheduled, but it still took 20 minutes while waiting with my vehicle before someone came to see if I had been helped. This was after the initial greeting and placing the number block on the vehicle. It did take less time than predicted to actually fix the problem with the window. When I went back to pick up my vehicle, the paperwork was not easily found and it took a while for the vehicle to be delivered back to me. The repair to the window was satisfactory. Nothing extraordinary done to the vehicle. I would come back to this dealership for repairs or service to my vehicle.

Jim

Dec 26, 2015

I have found liberty Toyota to provide fast service and a comfortable waiting area.

Shamel1949

Dec 25, 2015

Went for an oil change and to have chips in my windshield repaired. Excellent service and very pleasant employees. Vehicle was returned in a very timely manner.

Jim Thresher

Dec 23, 2015

Paul in the service department has displayed excellent customer service and this is why I keep coming back to this dealership. He is absolutely a tremendous benefit to this company

Kathleen Mikkelsen

Dec 23, 2015

I went in for my 18,000 mile service - they did it in a timely manner & the associate was very helpful!

MillerCustomer

Dec 22, 2015

Thanks Joey, car work done without appointment, ready within an hour, all items accomplished (fluid flush/tire light). But mostly, Joey is just exceptional to deal with; superior professional, great follow-up, and flexibility. Thanks again-

JanSR

Dec 21, 2015

The dealership is so sparkling clean which I really appreciate. The service was easy to schedule and they were very accommodating when my I had to reschedule. The Saturday hours are helpful. I know that I made the perfect choice when I bought my RAV 4 from LHM!

Tom M.

Dec 18, 2015

Did a great job service has been real good. Only draw back was the location being on the north side of town.

Kenaisma79

Dec 18, 2015

Ron was extremely nice and accmodating on getting our rav 4's caliber replaced. Part took a little bit longer than expected but once in they got it on asap and got the car back.

mike

Dec 14, 2015

great oil change great oil change great oil change great oil change great oil change great oil change great oil change great oil change

Donn

Dec 14, 2015

Fantastic,Joey Culbertson was a great assistance.I was getting ready to give up on Liberty Toyota, because I have had a new service advisior every time for the last 4 service visits.Joey, restored my fath in your dealership. Thank You Joey

Martha

Dec 14, 2015

Paul Reed always provides excellent service - I have come to trust that he will take care of my car as his own and I depend on his recommendations.

Rob

Dec 13, 2015

Paul Reed does an excellent job. Gary Schmidt always checks in and is very helpful and positive!

Jeff Bench

Dec 12, 2015

I am not sure how the rank relates to the order of the stars above, but everything was excellent and delivered on time.

Scott N

Dec 11, 2015

Super fast, great customer interaction. Fixed the issue quick. Cannot say enough about my experience. But simple is always best.

Gary

Dec 11, 2015

Christy took my truck in with no appointment and saw that it was completed on time. Picked it up and she had it washed and updated my service records.

Derek Fitch

Dec 9, 2015

Cindy has always gone above and beyond to make my car buying experience simple, easy and hassle free!

Jhardin17

Dec 9, 2015

This was my first time buying a car. My boyfriend and I went to a dealership before going to Larry H Miller Liberty Toyota in Colorado Springs. We were instantly greeted by Andy Murdock who was extremely friendly and knowledgable. We ended up leaving that day with new information on a Prius. It was about three weeks later that we returned to Andy. In those three weeks, Andy kept in touch by email and phone; never pressuring us to come back but wanted to help us find the Prius we wanted. We gave him our wish list and Andy was able to deliver the car we wanted. During the purchasing stage, Andy made the experience fun, educational and quick. Never once did I feel pressured or really too stressed about buying a car. The whole team at Larry H Miller Toyota were very friendly and helpful. We had the best experience and couldn't be happier with our new car! I would recommend Andy Murdock to any one of my friends and family.

Joe

Dec 8, 2015

I called on a Saturday morning, and they had a time available that same afternoon. Service was fast, and the waiting area was comfortable.

g burke

Dec 7, 2015

Paul Reed was fantastic as per usual. I have dealt with Paul on many occasions, and I have never been disappointed.

Ted D

Dec 7, 2015

Took the Prius in for 15K service. Prior CSR was no longer with the dealership and we were assigned a new one, Fred Olson. He was friendly and polite and got the car taken care of. Service was completed in the estimated timeframe and Fred called (and called back after I missed his call) to let us know it was ready. We also received a follow-up email showing "Vehicle Post Service Health Report" which I appreciated ... THX & Happy Holidays!

Grundy

Dec 7, 2015

The best indication of my reaction is that I will continue to use the services of Liberty Toyota for all the service that my vehicles require.

New Truck Owner!

Dec 6, 2015

Shopped for a used car but did not buy since it wasn't available. Just bought a car from another dealer.

car buyer

Dec 4, 2015

I was very disappointed that I drove over an hour to buy a car from this dealership. I found a car online and asked if it was still available. I was told on the phone that it was so I drove there. When I arrived, I wasn't greeted and had to look for the car by myself. After walking all around the lot and not finding it, I asked the receptionist if she could help me get a sales associate. He walked me to the car, but when we arrived, I asked what happened to the wheels and tires? He told me he didn't know what I was referring to so I opened the pictures and showed him that they were replaced by base cheap versions. He told me that the vehicle was leased and that the previous owner returned to swap them out. He then told me not to worry that he could put the ones in the picture back on but I would have to add full retail value plus labor and shipping to the advertised price.

Anderson11

Nov 17, 2015

During a blizzard, showing up after searching for a couple weeks and countless vehicles later, we found yet another vehicle to look at. I walked in with my wife and two young daughters greeted with a smile and offered refreshments. We were introduced to Cheryl Arcand, who promptly took our requests and found the vehicle that brought us to the dealership. Cheryl braved the weather and rode along in the test drive with us and watched/tested the DVD player for our girls also. My wife and daughters were sold on the vehicle, now it came to the dreaded "lets make a deal" portion which Cheryl again stepped up to the plate and took our offer to the sales manager. After a few trips back and forth, a deal was agreed upon that we are happy with and we are thrilled to have had the fortune of meeting Cheryl. I will come back to Liberty Toyota and to Cheryl to help us with our future vehicle searches.

Pat Shiner

Nov 15, 2015

I have been pleased with my dealings right from the first email I received from JC Christiansen, our salesman. We never felt pressure to buy, he listened to what we wanted and while he did want us to buy off the lot we were adamant about what we wanted so he found us the perfect car. The best part of our purchase with Larry H. Miller is the service after. We have taken it in to have our windows tinted and again for our 5000 mile service, on both occasions we have been treated very well and the service was done timely. During our 5000 mile service we mentioned a small rattle on the dash our writer Frances was right on it ordered the part to repair the loose part and we were able to have it repaired two days later. The whole service department is well organized, friendly and knowledgable. If I had any criticism at all it would be that they wash my car and bring it to me wet so now I just ask them not to wash it. It is so nice to have a car that we love and a dealership that we love just as much!Pat Shiner2015 Toyota Avalon Hybrid

Michael

Nov 1, 2015

Trading in a vehicle is always a daunting experience but trading in my Tacoma for an Avalon went just great. The negotiations were courteous and professional.

Jim C

Oct 26, 2015

Dan Hill was a personable salesman who listened to what I wanted and tried his best to find it. When I decided on a car, there was too much back and forth to the management office, especially for someone with excellent credit. And my credit was hit 14 times over 3 days; that's excessive. The interest rate we were quoted at the time of sale was 1.9% but the next day in going over paperwork with the finance man, the interest rate was actually 1.99%. When customers with excellent credit are ready to buy, try to make it easier for them. They can and will walk, as I was ready to do. The dealership kindly agreed to have a small break in the front bumper fixed. I appreciate that, as the car I bought is a 2014. This is our first used car in decades, but we won't buy new again unless prices come down. Vehicles are priced way too high, as are homes. In closing, I wouldn't hesitate to recommend Dan Hill as a salesman. We enjoyed dealing with him.

Linko

Oct 18, 2015

Thanks to Joel Valdez, the service consultant, for the quick intake and processing of the service of installing a bra mask on the 2016 Camry which I recently purchased.

juanitosmith59atgmail.com

Oct 17, 2015

Excellent service, work, and most of all, your integrity when it would have been easy to charge dishonestly as so many mechanics unfortunately do. THANK YOU!

Boze

Oct 16, 2015

I drive from Franktown, CO to Liberty Toyota, because I get excellent service at Liberty Toyota. I can always call Paul if I have a question. He is very helpful.

toyota nut 2015

Oct 15, 2015

Larry Miller Liberty Toyota is definitely the place to go. We have taken our vehicles to Liberty Toyota for quite a few years now and when we have our services done here, they are very professional, knowledgeable, friendly, and fast. I have never had a concern that they didn't take care of in a very timely manner. We are more than happy here.

COSRoadWarrior

Oct 12, 2015

My 90K service was quickly performed and cost was as estimated. My service representative, Larry Chambers, was very personable and knowledgable. He went over all service needs in detail, and left me feeling confident that my Tacoma was completely road-worthy for a forthcoming trip. Thank you!

awf.3

Oct 11, 2015

Everything was very good, except I wondered why it took 20 minutes from the time I drove in until the vehicle was logged in for the oil change.

Candyo

Oct 11, 2015

This dealership is outstanding. All the employees are friendly and work to the satisfaction of the customer. Both my husband and I agree we would look here first for our next car purchase.

SueSprings

Oct 7, 2015

Service was completed to my satisfaction. The advisor, Pat, was very helpful. Work was completed in the time estimate given. Car was returned to me in clean condition - even ran it through the car wash.

stepahnie3130

Oct 5, 2015

I am so disgusted with this dealership. My husband and I came to them looking for help because we filed bankruptcy. We cried to them about our financial problems and told them that we had been screwed over before by dealerships. We had to file bankruptcy because our son's medical expenses were so much we couldn't get ahead. We are a family of 6 and we were barely making enough to pay our mortgage payment along with all of life's other financial requirements. Mike Harrington promised he would take care of us and get us the best deal and payment that we could afford. At first he tried to put us into a 2012 Nissan Armada with an almost 750$ a month payment. When we went in to sign the papers I cried to him saying we couldn't afford that. He didn't have anything else to seat 6 or anything in our pricerange so we had to settle for a 2 Toyota Camry's. Come to find out after trusting him we are 10,000$ upside down on the car just one of them and 5,000 on the other and we already filed our case. They took advantage of our situation knowing we couldn't file bankruptcy for another 7 years. Now I have to give the car back to the financial company which means I will be out of a car with a sick child who has doctors appointments all over Colorado. DO NOT GO HERE AFTER FILING BANKRUPTCY, YOU WILL NOT BE TAKEN CARE OF.

titan's friend

Sep 28, 2015

I was referred to Abel by a friend who also had an incredible experience with him. As a single senior lady, I was not looking forward to the process of buying a new vehicle. Trust and honesty was an element that I was not sure I would find. However Abel was honest, sincere and very willing to give me his opinion's based on fact. He worked hard to find the vehicle that was right for me and that I wanted. The other staff at Liberty were also responsive and respectful.

Foxcross21

Sep 28, 2015

Was well taken care of. The best dealership I have ever been to. Everyone is very friendly. Would highly recommend Larry H Miller Liberty Toyota to anyone.

krl

Sep 26, 2015

Our recent experience with this dealership compels us to get the word out that we feel completely Cheated and victimized by the management of this outfit and would, in the strongest words possible recommend anyone needing a car,Dont go there! Keith and Carol L.

lenc9768

Sep 17, 2015

I made the service appointment for our 2013 Toyota Sienna on the Larry H Miller Liberty Toyota web site from the comfort of my my easy chair at home. The web site is easy to navigate. Upon arrival we were warmly greeted (as always), our car was prepped, and our service advisor, Paul Reed, was on his way to meet us. In addition to an oil change we requested that a damaged tire pressure measurement sensor be replaced. Instead of replacing the sensor, maintenance repaired it which saved us a lot of $$$. Paul called us a short time later with the money saving news and said our car was done and could be picked up any time. Larry H Miller Liberty Toyota is a classy, professional operation from the moment you drive in.

sk5309

Sep 15, 2015

I recently purchased a 2014 Camry Hybrid at the New Car Drive location in Colorado Springs. The entire process from initial inquiry through test drive and finalizing the deal was smooth, low pressure and overall pleasant! I will definitely recommend Larry H. Miller Toyota to others!

ValsAtCamp

Sep 14, 2015

We recently moved to Colorado Springs with our Prius C in tow (not literally. :) ). We bought the car not too long ago and found out of the drive from Georgia that the radio had some issues connecting to blue tooth. We brought the car in to Liberty and right away Francis took care of us. The car needed to be checked out and have different things replaced several times to finally get to the root problem. All along the way, Francis was great and kept us updated. Eventually, when our business needed more attention than normal, the people at Liberty Toyota even came to pick up the car and return it when it was finished. Thats service at its best. We have the car back and everything seems to be working perfectly. THANK YOU FOR EVERYTHING!

windtales

Sep 10, 2015

When I pulled in the bay I was surrounded by cars, glass, people and service advisor. This caused me to feel pressured pressured to buy additional products. Got ready to leave let my service advisor know my feeling, got the service manager, who explained why it was done in the way it was done and apologized for how I felt and a free detail.

Autumn

Sep 7, 2015

I usually dread going to get my car serviced when I have my kids in tow. Joel made the experience awesome!!! I will be requesting him each time I come back.

sorendez

Sep 2, 2015

Great customer service and advise as usual! Gary took the time to explain everything to me and gave me advise on how to get a cheaper used hub cap replacement for my car!

Steve

Aug 31, 2015

I got what I paid for in a fast friendly environment. I got my car on time and at the cost I was quoted.Thanks

Littledog48

Aug 19, 2015

Have been with Liberty Toyota since late 90's, purchased and leased many Toyota's, best Dealership. They have Professional Sales Personnel, Knowledgable Service Personnel, highly Technical Service Personnel and outstanding Customer Service throughout the dealership. If you need it done highly recommend you go to this location. Service Department always goes above and beyond to get you in and out of the shop as quickly as the can, as well as keeping you informed. Thank you and keep up the great job!! Everyone else needs to come up to your standards.

toyota owner w2

Aug 18, 2015

Mr Rojas and Mr Zullo were extremely professional and informative. I will request them by name when scheduling service. My next service is already scheduled for Sept 12 with Mr Rojas and his team.

dwainstacoma

Aug 14, 2015

First visit to have service performed on my Tacoma and Pat was great! Nice friendly greeting and went on to explain the maintenance plan I had and what they would be doing. He called to update me and ask permission to replace my air filters. After the work was completed, he called again to let me know the work was done and my Tacoma was ready. Overall great first experience with the service department..

Old car guy

Aug 9, 2015

The repairs and free vehicle inspection were done on time at the price quoted. I appreciate that repairs were done right the first time. The car wash looked nice too!

William

Aug 9, 2015

The service is always great at this dealership. People receive excellent training and keep up with all the new ideas. everyone is helpful and explains what is being done to your car. I feel I am in good hands at this dealership.

Ed and Darcy Roberts

Jul 31, 2015

Thanks to Mark Gregg, Ryan Miller (you did great!), Julio (in finance ....a wizard!...thank you!!!), and Gabriel (I hope we remembered your name correctly, searching for info on FJ towing capacity for us). You guys were AWESOME today for us!!!! Raises all around! And beers too! We'll be bringing in cookies! Love you! Ed and Darcy Roberts

Mm6pack

Jul 27, 2015

We have purchased multiple vehicles from this dealership and have never had a bad experience. This latest purchase was not an easy one but John Tyree stay focused and made it happen!

Flint2016

Jul 20, 2015

From walking through the door to driving out of the dealership with my new Sequoia, the experience couldn't have been better. Thanks to all.

Highlander Guy

Jul 8, 2015

Everyone worked quickly to get my purchase taken care of in a short period of time. I drove in from out of state and there was no run a round and the price was what they said it was.

enoble

Jul 5, 2015

Fast and efficient, just what I wanted. I didn't have an appointment but was accommodated as if I had. I always trust my vehicles here to be serviced the right way.

MikeH

Jul 1, 2015

I just brought a new Tacoma tonight and the process was great and easy. James Majors my sales person was outstanding! James listened and help me pick the right truck for me! If you are in the market for a new/used give James a chance, you will not be sorry. He is great to work with on the car process! Mark the Sales Mgr is great and easy to talk too. He was straight forward and was will to help in any way. I will go back to Liberty Toyota for my next car/suv/truck.Thanks for the outstanding service!Mike H

Dunner

Jun 30, 2015

Brought my Toyota to the "Express Lube" line on a Tuesday afternoon. 2 hours 15 minutes later and I'm still sitting in the waiting room. If they'd told me they were way backed up or short handed I'd have come back a different day. Not coming here again.

Cw1234

Jun 28, 2015

The employees at this dealership were very friendly ,courteous .they were able to get me in for my oil change and they did it quickly and explained everything . so I was. Extremely pleased with the results .

yetibec

Jun 26, 2015

Gary Haines has been my service advisor for 6 yrs and he is nothing less than wonderful. Last year we traded in our Toyota 4 Runner at Liberty Toyota for a Camry simply because we wanted to buy a car from dealership that we have come to love and fully recommend. We continue to go use Liberty Toyota Service for all our Camry needs. The sales personnel are kind, courteous, and completely pressure free. They simply want to make you happy with your purchase.

Davis,Sue 72

Jun 22, 2015

Service was fast, efficient and done in a professional, friendly manner. The site is super clean andComfortable. I would recommend this service place to anyone

P68

Jun 22, 2015

Had service done on my vehicle and the service was not done properly and caused further damage to my vehicle. I took my vehicle to the dealership and got the run-around from them ALL day. After my vehicle was "fixed" and costing me more money due to no fault of mine, I spent several weeks getting a hold of Steve Klemeneic to get this resolved and got no reply from him. I spoke to him once in person and he informed me that he would make this right and has yet to do so and refuses to return my calls. I have been trying to get this resolved for about a month now. I belive Steve thinks that if he ignores you, you will eventually go away. I would NOT recommend their service (lack thereof) center to anyone. I love my Toyota, but would take it anywhere but here to get any service done or purchase a new one.

Jesilyn22

Jun 20, 2015

After a not-so-great car shopping experience at another dealership, I found Liberty Toyota and they got us into the SUV we wanted at the price we needed!

rjcarlyon

Jun 16, 2015

The Service Department at Larry Miller Toyota attempted to take advantage of my wife during a April 2015 scheduled oil change on a 2013 Toyota Rav 4. The vehicle has 15,000 miles and was at the dealership for one of the "free" oil changes that was part of the vehicle purchase. This vehicle was purchased at Larry Miller Toyota.While in the Larry Miller Dealership, the service technician recommended an additional $604.80 in service work for such items as Power steering Service $139.95, Brake Fluid System Flush $124.95, and Fuel Induction Service $144.95, and $194.94 in "additional services. My wife declined the service on the vehicle as it is still in "new" condition, as evidenced by Larry Miller Toyota's repeated offers to "buy it back" with such low mileage.Her 45 min scheduled oil change lasted 2+ hours, as she was made to wait to decline the unnecessary service work.We have purchased Toyota vehicles for their reputation for quality. We have no reason to believe that Toyota would use anything other than the highest quality fluids in such safety critical systems. Fluids that last years in some cases. Absent a recall or documented safety concern, we found no logical reason for this service expense. Further, the service recommendations detailed above are not listed in the owner's manual at the vehicle's current mileage.As a result, we find the above attempt to push unnecessary and costly service on an unsuspecting customer as attempt at fraud.Multiple attempts to discuss the matter with the dealership's General Manager and Service Manager have been unsuccessful as our messages go unreturned. Women customers of Larry Miller Toyota - BEWARE.

Rockies

Jun 4, 2015

Welcome with a smile, with great service!One thought may I added, once the service is complete checked the instrument panel before turning the vehicle as being completed. Maybe a test drive, just a thought

ToyotaSTAN

Jun 4, 2015

I own a 2006 Highlander and 2014 Corolla. Both vehicles are outstanding and totally meets my needs. I have owned Chevys, Fords, Pontiacs, Buicks, and I will now own only Toyotas. The Toyotas I have own have the reliability that the other vehicles could not even come close to. My Highlander has the normal maintenance but at the extended rate that one can expect. The Technicians are very responsible and keep my vehicles running smoothly. I am greeted warmly each time I come in for routine maintenance. I just wish other businesses were this nice.Thank you Rodney Stanley

Justin comer

Jun 4, 2015

I just purchased my very first brand new truck from liberty Toyota the other day. They really do their best to make every to make experience the easiest possible. Arron in the service dept. is excellent to work with. He is polite and knowledgeable and does everything to make you comfortable. Garrett helped me purchase a brand new fully tricked out Toyota Tacoma. He was very laid back and did not pressure me to make a decision. I am in sales myself and I'm very hard to sell to. I'm the kind of person I know what I want before I start looking and its up to the salesman to convince me to buy from them. I really liked dealing with the whole team and will be buying all my vehicles in the future from them. Would definitely recommend checking them out.

Tundra

May 28, 2015

Joey is always great to work with. He's friendly, knowledgeable, and always willing to help. I plan my service visits to come in when he there.

donwltml

May 25, 2015

Been dealing with Fred in the service department for about two years now and have never had a complaint with the service. He is always fast, courteous and eager to help. Dealing with Fred makes my service experience a lot less tedious.

kr

May 11, 2015

As usual, I had great service. I knew my brakes needed work. The price of the brakes and the general maintenance was competitive. Paul was excellent from start to finish. I knew I was in good hands!

keenanmdn

May 8, 2015

I was a die hard customer at your competitor across the way at Faricy Boys, but my van was totaled last December. I have always wanted to buy a Toyota product as the best car I had owned prior was partially built by Toyota (it was a Chevy Prizm). The excellent craftsmanship and detail workmanship put the entire experience with the product at an extreme top rating. The Toyota Sienna I purchased from a local Accessible van dealership was no different. Not only did I spend $15,000 Less than my previous van, it performs much better with the excellent engineering involved in it's construct. My experience with Liberty Toyota was similar in that when the service light ignited, I went online late before I took it into your shop. The service advisor online was extremely helpful as to what the issue might be (routine maintenance) and scheduled me for the earliest time the next day. I arrived 2nd the next morning and was in your shop right away. The service Tech took my information right away while I was in my vehicle! Then I exited my van and went across the street for Breakfast (great location, BTW!). When I returned, I only needed to wait a few minutes when another service rep. met me with the copy of what was done to my van AT NO CHARGE!! A new oil change, fluids topped off, and tires checked, etc... All done under an hour!!It was a refreshing experience to say the least!Thank you for confirming that I made a wise investment in the Toyota product!

sherpajohn

May 5, 2015

Through the Costco Discount Program, I was very easily connected with Liberty Toyota and Ken. I walked in looking to purchase a used Toyota Tacoma. The test drive went exceptional as Ken really showed me the in's and outs of off road travel. Turned out that the Tacoma was not the vehicle for me at this time. So Ken spent the time to find the right vehicle, and we did in a Mazda cx-9. Ken was incredibly professional, friendly, honest, open, and amazing to work with. My 3 year old son loved him!Our only gripe was with the service department. After deciding that we wanted the Mazda, it took us 2 hours to get through finance and out the door.

chris_191

May 4, 2015

This was the easiest and smoothest car buying experience that I have ever had. Larry Miller Liberty Toyota did all they could do for me, from getting me a better interest rate on financing that even my bank could not touch, to constantly returning my emails that had questions about the truck I was interested in due to me being out of town (Lisa Totten was an awesome salesperson). Lisa was very accommodating to allow my uncle to come by the dealership and inspect the truck so that with his "green light", I could put a deposit on it to hold until I could get to the dealership. Overall, this was just a great experience for me. Thank you Larry Miller Liberty Toyota for making this a great experience - I will recommend you to anyone that I know that might be planning to visit you and or purchase a new vehicle through you.

Scott

Apr 29, 2015

Mr. Fred Olson did a fabulous job of keeping me informed of progress on my vehicle and made valuable suggestions as to how to handle the repair.

Toyo2012

Apr 27, 2015

These days the consumer has many options to choose from when purchasing almost anything. What sets businesses apart is the customer service. Although I chose to have my issue fixed at another place I will continue to come back to Toyota because of my experience with Jerrell. He made me feel as though my issue took precedent. He communicated with and didn't pressure me. Plus he made me aware of a few recalls. I appreciate him for that. Thanks

Happy camper

Apr 19, 2015

Service department is always excellent (both repairs and documentation) -- which is why we have been customers for many years. Never a problem in getting our car serviced either with scheduling or same-day drive in.

Aaron

Apr 10, 2015

I started my search for a new truck well before I actually needed to purchase one. I didn't want to be in a rush when I made such a significant investment. With that being said, I visited more dealerships than I could keep track of. I started to get overwhelmed because in all honesty, I didn't have a single good experience at any of the dealerships. I'm the kind of guy that does a lot of research before I make a purchase and at most of the dealerships, I felt like I knew more about the truck I wanted than the sales staff. On top of that, I was talked down to and I felt rushed into buying something that wasn't right for me. Despite the awful experiences, I didn't think I would find any better service anywhere else so I told them exactly what I wanted and asked them to give me a call when it was in stock. About a week later, I started getting calls from a bunch of dealerships stating that my truck had arrived. I made a couple hour long trips just to find out that the trucks they had in stock were nothing like what I had asked for. The whole process was beating me down and by chance, I decided to make one last trip to a new (to me) dealership. That dealership was Liberty Toyota of Colorado Springs. I met with Ken Ruggera and he was incredibly helpful. After so many bad experiences, it felt refreshing to be treated with respect. I told Ken what I was looking for. It wasn't currently in stock but instead of pushing a different truck on me, he took down my information and gave me a call a few weeks later. I showed up and sure enough, it was exactly what I was looking for. Ken made the new car purchase easier than I thought it could be and I couldn't be happier with the whole experience. The sales staff at Liberty are knowledgeable and friendly. Months after my purchase, I went in for my first scheduled maintenance. I worked with Jerrell Ferguson and he was very kind and professional. I couldn't be happier with everything Liberty Toyota has done for me.

reed

Apr 10, 2015

I choose to lodge complaint to the following dealer of fraudulent activities, Auto repairs shop negligence: 1) falsifying business records 2) false and misleading behavior 3) criminal sabotage

JasonYlagan

Apr 7, 2015

Dealt with Jerrel Ferguson and his service team on a supercharger installation mid 2014 on a Tundra. Initially the experience wasn't as a 5-star rating, but to no fault of Jerrel and his work (their was a communication disconnect within the service dept). Voiced my discontent in the feedback form provided by Liberty toyota and within hours Shannon calls me to followup with the feedback.Within a few days and ironing out the disconnect, Shannon made it right and honored the original agreement. She was more than happy to figure out what happened and more importantly make it right.Bottomline: I will continue to service my vehicle here after seeing first hand the POST purchase support and level of effort folks like Jerrel and Shannon displayed. You can purchase a vehicle anywhere, but its the service after a sale that matters.

labate

Apr 4, 2015

It is the second time that when we service our car we happen to be helped by Joey Culbertson. Joey is very courteous and we feel very comfortable when working with him.

jeff

Apr 3, 2015

Juliana does great work for me and keeps me informed about the progress of my service appointment and what service I'll need soon. That's really cool of her! jeff

Af100

Apr 2, 2015

I really appreciated Fred's help in getting everything I needed taken care of. My experience at Toyota has always been a breeze. Thank you!

SatisfiedCustomer

Apr 1, 2015

To say this without sounding "fluffy" will be difficult, but the serve was THAT good. I had some very bad experiences with the dealer I bought my car from, and frankly I felt probably all service departments would be like that. But.....Juliana made sure that my needs were met the FIRST TIME I was in the Larry H Miller service department. I am not local, and my seat heater was malfunctioning and had been for over a year. Juliana "squeezed" me in the schedule and searched Colorado Springs for the part that I needed for the repair. Because I had contacted the dealership where I bought my car soon after buying my vehicle and they did not fix the issue, Juliana did not charge me for LHM's service that day. Will I be back? YES! Will I let everyone know that's where they should go? Absolutely!!! Because of this experience, I purchased two vehicles (for my girls) that week, and I will return not only to have those cars maintained, but to also make future purchases. It wasn't the salesman that sold me on the cars we purchased, it was the service and overall feel for LHM. Thank you for renewing my faith in the system.

Toyota Pam

Apr 1, 2015

Julianna let me know up front (without my asking) how long the wait would be for my oil change and chip repair. She later came out to the waiting area to let me know where my vehicle was in the process. She also brought all paperwork out to me for signatures. Nice touches!

lemes

Mar 31, 2015

...and I couldn't be happier! David was easy to work with and we trusted him and his help in the buying process. Would recommend!

Duke

Mar 30, 2015

Steve Sorenson is very patient and the best. Drove several new vehicles before deciding to go with the used Lexus. Justin and Steve both worked diligently to give us the best deal and they were great to work with! They treated us well and we would not hesitate to go back for the next vehicle that we will purchase in the future.

HunterKade

Mar 30, 2015

The first few times I came into toyota for work on my car, I would just let whoever came to my car help me out; but after giving a few people a shot I decided to stick with Juliana because she's definetly the most friendly and conversational representative I've worked with, greeting me by my name and giving that personal attention that makes me feel like I'm at more than just a business and gives me the condolence that I'm leaving my car with friends, not just someone their because they have to be. She's great with keeping me updated on the progress of my car, so i don't feel like I'm in the blue about my car the whole time it's away and I can better get things done throughout the day knowing the time estimates of my car. exceptinal service so far and will continue to come back for all of my car service needs!

mdyates

Mar 30, 2015

I cringe every time I have to get a new car. My experience with Liberty Toyota was the opposite of all my other experiences. Thanks to Ryan H.

Lawrence

Mar 22, 2015

I was really encouraged by Mike.He told me everything about the service and offered me a best annual service plan. I am always there.

beckdemp

Mar 20, 2015

I recently purchased a 2015 Highlander from Liberty Toyota and have to say it was the best overall car purchase experience I've ever had. Lisa was a wonderful Sales agent to work with - she quickly helped me get to a price agreement and was always eager to help. The delivery process was quick but thorough and the financing only took 10 minutes. The dealership is spacious and clean. I had the service department install a hitch wiring harness and Joel was excellent to work with - very focused on my needs and schedule. Overall a great experience and I will be buying my next Toyota from Liberty.

Lady Jay

Mar 20, 2015

Keoni was very professional and friendly. He explained and showed me the service that was going to be performed on my vehicle. In addition, he opened the hood of the vehicle explained and showed me where, when, what, and how all the liquids and maintenance will be serviced on my vehicle in the future. I have owned several Toyota vehicles since 1991. My experiences with Larry H. Miller Liberty Toyota Colorado Springs have been the most professional and friendly. The dealer constantly sends information, promotions and thank you notes. I am very impressed with all of the services and each person make you feel special and that your needs are met.

Ron.B

Mar 13, 2015

Mike was great. Knowledgable and honest. Kept me informed the whole service. Great to find a service rep that rivals our old Lexus dealership. Certainly an asset to your dealership.

Terje

Mar 12, 2015

I was really nervous about buying a new car. I had done my research online over the past six months and knew what I wanted. I saw on the internet that the Certified pre-owned car that I wanted became available. I went to look at the car and was greeted by Lisa. She listened to me and my needs. She did not attempt to move me in a different direction. She educated me about the car I was considering, which I greatly appreciated since I was considering a hybrid and had not previously owned one. Lisa let me drive the speed of my decision and made the experience pleasant and comfortable. In addition, since I was not doing a trade-in, she helped me get my new car home which was really appreciated. She even had the car cleaned since the weather had dirtied it up a bit and filled up the tank.

wkw

Mar 12, 2015

Svc Mgr (Juliana?) was very gracious and outgoing. Svc tech Evan went the distance patiently showing us what was done and installing carpet clips on request, on the spot. The shuttle service was prompt and courteous. Getaway was clean and quick. Hang in there LHM

Wendy

Mar 11, 2015

I have had my Toyota Corolla for 9+ years, great car, however going to get an oil change is nothing less than a nightmare. First you have to wait in a long line to even get your car into the bay, then you wait for someone to be available to speak to you, then you wait hours, and I do mean hours to get an oil change. I have waited for more than four hours before and after the car has been serviced I can see that it is waiting in the garage for another hour while they fill out the paperwork. I'm not sure whether they are understaffed, just have a bad lay out or what the deal is but the whole experience is a waste-of-my-life-nightmare every time.Mike "Scott" and Gary have been the only service guys that I would recommend. Scott has gone out of his way to get me on my way when he can see that I have been waiting, he respects my time.I went to buy a new car, bad deal. One of the guys in charge got an attitude with my husband after they messed up on an offer. If I end up buying a Toyota I will do it somewhere else. Such a "typical" car buying experience, with shady sales men, I am so disappointed!

greenknight

Mar 9, 2015

Back in December 2014, we had an awful experience with the Service Department at Liberty Toyota when they worked on our older 2002 4Runner. The day dragged on. We weren't informed of a timeline. And honestly I wasn't sure I wanted to come back.But with our new 2015 4Runner, we had a completely different experience in March 2015. We scheduled an appointment the day before and drove in to drop it off and were greeted by Jerrell Ferguson. He took care of the car and we were also assisted by a nice gentleman from the glass company associated with Liberty's service department. We were in and out in 10 minutes to drop off the car.My wife and I went to work out and (after a 5 minute conversation with the glass folks and our insurance company on the phone) the car was done with the service by the time we were on our way home from the gym less than 2 hours later.We walked in, chatted with Jerrell, and were on our way in less than 5 minutes. All in all, a much more pleasant and efficient visit this time. I hope that every time will be just as professional, courteous, and efficient. Thank you Liberty for changing my mind about your service department!

Will P.

Mar 3, 2015

My first time there servicing my new RAV4. The staff is "oh so friendly", the service is amazing, and they tell you everything before hand. They were spot on with the timeframe they could get it completed. Noah was professional, courteous, and knowledgeable.

bmyrab

Mar 2, 2015

Larry Miller Toyota, 5115 New Car Dr, is the worst dealer Ive ever dealt with. They sold me a pre-paid oil change package after assuring me that it could be used at any Toyota dealer. I only used one of the three oil changes at Larry Miller, then after I moved out of state and tried to get another dealer to honor the oil change package I was told its only good at Larry Miller Toyota, and I should talk to them to get a refund So I called Larry Miller, explained the situation to the operator, and was told to speak to Mary Watsabaugh (sp?) and my call was transferred. I explained the situation to Mary. She was rude and hostile and brusquely told me that if I wanted to get a refund I must email her with a formal request, at which point she gave me her email address. She then informed me Id have to pay $25 to be released from the contract, then IF they decided to release me from the oil change contract Id only get $17 back! This really annoyed me so I asked to speak to her manager and she gave me the name of the service manager Steve Klemeneic then before I could say anything she transferred me to his voicemail box. I left a voicemail for Steve and asked him to call me back. I also emailed Mary and asked for Steves email address and told her I I expect better treatment from a company where I purchased a $30k car. I never heard back from either Mary or Steve. I emailed Mary a second time saying: I am absolutely amazed that I have not heard back from you or Steve about this. I'd like to give you one more chance to respond before I warn others about Larry Miller Toyota on numerous internet sites.I never heard back. Consider yourself warned about Larry H. Miller Liberty Toyota Superstore, 5115 New Car Dr, Colorado Springs, CO 80923. So. Crummy.

GregGabe

Feb 20, 2015

Though we have purchased 4 Toyota products from Liberty a couple of decades ago and even sent friends to the dealership, something changed when Larry Miller took over. He sends out ads saying he wants to purchase your vehicle for retail book value, but when you get to the dealership the sales people automatically knock off $1000 for tires on a vehicle that had only 9000 miles on it, ding you on other issues, etc. Of course they cannot come very far off of MSRP because "We are selling this faster than Toyota can produce them."I found a much more honest dealer in Denver - Mountain States Toyota. Having now purchased 2 vehicles from Mountain States, I will not even allow Larry Miller to service my Toyota.

josephreitan

Feb 16, 2015

I have been taking my cars here for the last 4 months while we have been living in Colorado Springs. Being that we move every 4 months, I have found these guys to be almost as good as the dealer back in Merrillville Indiana that I have been working with for 20+ years. I feel that if I were spending more time in Colorado Springs, I would continue to stay with these guys. Knowing an oil change on the new cars is getting more expensive, I like there 3 services for $150.

First time Toyota

Feb 14, 2015

Overall the experience was good. The deal went fairly fast and smooth. There seems to be a disconnect between the online sales and the dealership sales. The inventory that was listed online was not the same as what was actually at the dealership. The amount that was given for the trade in was offered and substantially lower than the online quote. Had to negotiate trade in value and still was quite a bit less than quoted online. If you are looking at buying a new or used Toyota, save yourself some headache and drive to the dealership. Once there you're experience will be worth the time.

Toyota Man

Feb 13, 2015

I called down to this dealership and set an appointment for my 90,000 mile service with your appointment scheduling dept only to be made aware of a recall on my vehicle. I didn't give it much thought but curiosity got the best of me and I made a follow up call to ask more details. Scott was the gentleman whom answered the phone and gave me a pretty good explanation on what's involved with this recall. He also seen my appointment and went over details about what to services where being performed during this service. when I got to the dealership I asked to deal with Scott and he was busy at the moment so i gentleman named Fred intercepted and stated he would get me started while Scott came to the write up area. Scott did finally come up and shook my hand and stated he will be on top of my car but through no avail I never seen Scott again and Fred was the person I was in contact with and it almost felt awkward for me watching Fred force Scott right out of this deal. I had no problems with Scott in fact I was grateful for the information Scott gave to me and gave me the extra attention to comfort me and explain things in detail I was impressed but at the same time let down because I'm sure Fred is good person I simply asked to deal with Scott and instead I got shoved on the back burner by Fred. I almost felt they were used car salesman blocking Scott from his well earned commission. I'm sorry but I will not return to this dealership. !st time back to this dealership in a while and yet again let down again by the expectations set from our first contact.

Johnny Ace

Feb 7, 2015

It's really simple, but rarely seen in today's world. Service delivered efficiently and with quality and courtesy. Paul Reed is a true professional. Thus the Pro Service title. Thanks Paul. No worries, no hassles - just everything done as it should be. Also thanks to the nameless Pros that spin the wrenches and pour the oil in the shop, without them and their dedication the wheels would stop humming.John Loll2014 Premium 4Runner Trail

hollingsworthea

Feb 6, 2015

Chris Roberts was the employee who worked on my car. He was incredibly helpful, exchanged phone calls with me throughout the day to make sure I was comfortable with the service they were going to do to my car, as well as updating me on the price. He was patient as I got in touch with my dad before any decisions were made. Overall, I had an excellent experience. I felt like an individual, not just another customer.

raduran

Feb 1, 2015

As Usual great service. I could not ask for anything more. My wife rants and raves about Toyota and the service provided by Gary every time she goes. So I know who to ask for when I go and she was right Gary your the best. Thanks for everythingRoger Duran

vroman69

Feb 1, 2015

I have owned two Avalon autos that I purchased new at Liberty Larry Miller Toyota. I have always had my service to my cars done at Liberty. I have never been disappointed in any way. Paul Reed is my service advisor and he is great -- just tops. I cannot say enough good things about Liberty's service department. William Johnnson

Garnet

Jan 27, 2015

My car broke down and John T. actually came to my home and picked me up so I could try out a car that was for sale on the lot. I was given special consideration in shopping for a car. My needs were met very satisfactory. I cannot stress how wonderful it was to not be pressured into making a deal that I would probably later regret. I will give Liberty Toyota an A+ for the overall treatment I received during my visit! Thanks!!

Out of towner

Jan 25, 2015

I called on a car for sale on cars.com, spoke to used car manager and secured a favorable price over the phone. I live in Denver therefore didn't want to travel for test drive, but figured I'd pick up car once my bank and dealership finished paperwork. Called back later that day to confirm purchase send purchase order, even after that they wouldn't reserve car. I placed money down to secure purchase and they sent purchase order. Next day I get a call from another sales man confirming test drive which I informed I wouldn't be dong. Second call from another sales man which I had to tell same story. Third call from another salesman was very rude, told me my money down wouldn't secure purchase and unprofessional at that time I decided I didn't need the car and asked for down payment back. This also is in addition to multiple text messages regarding same thing. I think they couldn't upsale me at finance because I secured financing outside dealership and couldn't get financing commission therefore was trying to get me to test drive in hopes of financing car in house instead. If you are trying to purchase a car out of town, forget it. If you are trying to purchase a car using your own bank forget it. These are terriblely u professional rude people.

CGibson

Jan 21, 2015

I have to say that I am very impressed with the quality of service we received when we were shopping for our new 4runner. Not only did they exceed my expectations when it came to the financing but also the level of friendliness we received from every single staff member was amazing. I felt very comfortable with the whole buying a new car process and honestly felt that the financing team had our back to ensure we not only got the best price but a fair interest rate. Cindy Preston came through and found me the car that met all of my needs! Tori Delano found us the best rate and got us on the road! The entire Toyota team went above and beyond. Thank you!!! I would 100% recommend Larry H, Miller.

J

Jan 19, 2015

The staff was professional and courteous. The wait time in service department was short compare to other dealerships. It was our first time at that location and we will definitely come back. Thank you!

Philip

Jan 15, 2015

Our recent appointment at LHM Toyota was another excellent service experience. The work was done well and in a timely manner. The service representative was knowledgeable and helped us save money this time by prioritizing what needed to be done. In the last two and a half years that I have been taking our Sienna here, I have always had great service.

julie

Jan 14, 2015

I have had my Toyota Sequoia serviced at Liberty Toyota for over 10 years. I always received courteous, prompt service and after that many years, got to know the service crew as professional and customer-oriented. This pattern of good service is what made me feel comfortable purchasing a second Toyota from this dealership. I might mention that my first Toyota, which was passed to another member of my family, is still going strong (albeit the high mileage) Thus, the standing joke in the service department was that my first car had "been to the moon" Thus, my cars have aptly fit the Toyota motto "We're going places!" And I love my new car just as much! Two thumbs up for this dealership.

BEH1995

Jan 5, 2015

We get excellent service every time we bring one of our Toyotas to Liberty Toyota. We've driven one of the vehicles, a Previa, for 19 years and 330,000 miles and every service except a brake job was done by Liberty. The one time we ventured away we got a subpar result and had to redo it sooner than expected so never again, we'll keep going back to Liberty for the great service, attention to detail and great value.

KaBob54

Jan 5, 2015

This was our first internet car-buying experience with LHM Liberty Toyota. We've had our Toyota's serviced here & was a natural choice to come here for a purchase. It went so smooth. Our 2013 Camry was waiting for us when we showed up at the dealership for test drive. We loved it & couldn't be happier with the speed & efficiency of our purchase. Everyone we came in contact with had provided outstanding service. Needless to say that we'll return again when it's time to purchase our next auto.

mgsh

Dec 23, 2014

I am a long time customer and have bought several vehicles from Liberty. This time, after I researched all the dealers in the state for "deals", I called the internet number. I did ALL of the negotiations over the phone in the comfort of my home. We made the appointment, they honored our telephone deal, and we were out in about 90 minutes. The best experience ever!We have always been very satisfied with after purchase care and have always been treated with respect. This way of dealing made buying a car an actual pleasure (except for the spending $$ part). Plus they have good coffee and snacks :-).

hmj042

Dec 10, 2014

Everytime I have gone in for service it has been great. I even just had to have my tires checked because of low air pressure and they took care of me right away and with a smile as I just popped in

dlh1175

Dec 9, 2014

Just had routine maintenence done (oil change, tire rotation etc). Very friendly staff, never pressured me into getting extra work done. Made recommendations and price quoted those for me. Promptly gave me a ride home and picked me up when my car was done.

Shannon Gordon

Dec 2, 2014

LHM Toyota completely changed my opinion about car dealerships. They exceeded my expectations in every way. From the moment I arrived till the time I left I was treated with respect and was never pressured in to buying. The post purchase follow-up has been exceptional as well. They have gone out of their way to make sure I am happy with my purchase.I would highly recommend this dealership to anyone looking to purchase a new vehicle.

SteveA2010

Nov 17, 2014

Just a great experience with NO surprises. Scott greeted me in the service bay, took my info and said 2 hours and in two hours my truck was ready to go. Scott does what he says he will do and is always ready when i come see him. Plus a free car wash, looked brand newwhen i drove away.

jsr47

Nov 17, 2014

For service we always deal only with Paul Reed and he is the primary reason we return over and over to your shop. He has proven again and again that he is honest, reliable, and understands Toyota vehicles. He always tracks the work being done and keeps us informed. When issues are found he explains clearly what they mean and what is needed to correct the problem. He has never pushed unnecessary repairs on us. We have sent many folks to your service shop and told them to seek out Paul. Everyone we spoke with and who has done so was as satisfied as were we. Don't ever loose Paul Reed.

rbdupre

Nov 12, 2014

It was a pleasure working with Ray. He helped me get out from under another car into a Toyota Tacoma pickup. Without his patience and understanding of my situation, I don't know if I would've purchased a vehicle that day and still would be in the same mess. Further, it's my understanding that Ray has been with the dealership for over 15+ years and has been in sales the whole time. He needs to be offered the opportunity to move up in the company as his customer service skills are excellent and I think he could contribute more at a higher level. Also, why isn't his name listed in the Sales checklist on this survey?

Heather Rennae

Nov 9, 2014

I drove all the way from Denver to check out this location since I was looking to move to the area. I have always had my 2006 Matrix serviced at my local Toyota dealership, and having moved nine times since owning my baby, I have learned that not all locations are the same. After my experience at Liberty Toyota, I feel confident that my baby will be well taken care of in Colorado Springs. Everyone in the service department was friendly, professional, honest, and made me feel right at home.

carova51

Nov 6, 2014

2nd car in for recalls - Fred helped us our again. Everything went smoothly from the shuttles to the service. We had no problems at all. Thanks again.

rlrpjr1914

Nov 2, 2014

Neol was very professional and let me know what was gonna happen during my service.Just wish my Trunda would've got washed. Thanks Noel for taking care of my Tundra I will be back....

jessy.smith

Nov 1, 2014

I recently had to take my 08' TC SPEC in for a new serpentine belt. The mechanic worked overtime to ensure my car was ready when I needed it. When I picked up my car, everyone was incredibly friendly and had me in and out in jiffy. I appreciate everything Toyota did for me.

mary.kenyon.71

Oct 22, 2014

I was treated with respect and honesty the waiting time was very appropriate the persons meeting me at the initial arrival were very patient and informative

bccmch

Oct 16, 2014

The Toyota Care Service was very thorough. The Service staff was professional and courteous in their interactions with me. I will be bringing my vehicles back when work is needed.

tinker14

Oct 13, 2014

Have had Toyotas for ever, and when my Avalon hit 142,300 miles felt it was time to get my dream car RAV4, the entire experience was great, the new Toyota meeting (with dinner) was so informative and the service staff is great-

maunaa

Oct 9, 2014

I went in to purchase a Prius and was armed with all my data points. I did my research. My on-line rep, Cindy, arranged a test drive and got me the price that I wanted. In and out, no stress at all. A wonderful experience. My 2nd car purchased here at LHM. My finance guy was fast and to the point. Paperwork wrap up was quick and easy. Thanks!

Gary Heidlebaugh

Oct 6, 2014

Cindy Preston was an outstanding agent. Very knowledgeable, and a pleasure to work with.

Brozski74

Sep 27, 2014

Just want to say that this was the best purchase experience I have ever had. Communication was excellent from start to finish. I always knew where things were at and what I needed to provide. Once all the details were worried out I was in and out in 90 minutes. No pressure to buy additional add on or options...i was asked but as soon as I said no they respected my decision and we were off. When I need another car I am going back to LRM no question!

Todd

Sep 6, 2014

I took my car to the service department to have a few simple repairs done while I was away on a two week vacation to visit family in SLC. I received a call at the beginning of the trip asking my permission to buy parts and proceed with the repair, which I gave. On that same phone call I verified with the service writer my return date so that he could have everything ready. When I returned home (after 2 WEEKS), not only was the car not finished, it was disassembled. I was told that they were waiting to call me to see if I wanted the parts ordered. Why they were waiting to call? I don't know. I asked to speak with the manager which took 30 minutes just to locate him. After explaining my frustration to him, he offered to take $200 off the cost of the repair. I left with my car and waited 2 weeks before I called them back to see if my parts had now arrived. The service writer still hadn't ordered them (nor had he called me). Another 1.5 weeks went by before I had to call them again. "Oh yeah they've been here for a week now." Why didn't they call? I don't know. I finally had the car finished today (6 weeks after I had dropped it off for a 1-2 day job). At the counter the service writer was "proud" to say that he could give me 15% off the final price ($75 less than what his manager offered me). Another 45 minutes of waiting for them to straighten this out before I could finally leave. There were some major communication issues within their department and I lost 2 saturdays to their ineptitude. Why did I have to initiate all the calls? Wouldn't you think they could call me? At the risk of sounding like a generation younger than myself this was an EPIC FAIL on Toyota's part. If ever I buy a Toyota again I can GUARANTEE it WON'T be from Liberty.

GArness

Sep 4, 2014

As always, professional, courteous and friendly service. Wokrk is done efficiently, effectively and without any hassle. I normally drop the vehicle off and return when it is ready.

John patch

Sep 2, 2014

Despite a great deal which is/was possible, especially during Toyota clearance week, you must read everything and must review all the paperwork, especially and most importantly in the finance office, to ensure a mutual understanding as to what is included in the deal and what therefore you're paying for or somethings that are maybe optional that you in fact don't and didn't want because you expressed your desires not to want and yet they included. Plus, make sure in the end to check everything in and on the vehicle....they left the antenna off which was still in the glove box...they seemed rushed in the end to "see me out the door" rather than make sure everything on the vehicle was ready to go. Nice enough people up and done the line but make sure there are NO misunderstandings which will make for a better relationship in the end.

Moto girl

Aug 28, 2014

I would definently recommend this dealership to friends and family I bought a used vehicle from them and felt comfortable threw the entire process not once did I feel pressured.

Terry Tew

Aug 23, 2014

Great folks, great serviceUsed Costco buying program, great work and price with thisOverall 10 for 10

mlh1272

Aug 21, 2014

That's right my 4 Runner just hit 100,000. Paul Reed has been taking care of me and my vehicles since 1997. He keeps me informed of the progress and cost throughout the appointment. He also advises me on what repairs I need to do right away, and what can wait until the next time. I totally trust Paul and his advise. If he isn't there I don't make an appointment. I also like the friendly atmosphere at the dealership, and won't go anywhere else.

toddsher

Aug 19, 2014

Paul did a great job of telling me the extra service items for me to consider. He kept me informed of the progress and had me finished and ready to go as promised. I felt comfortable that the work the service department did was required and was done well. It may not be as cheap as some other places, but I feel confident that it's done right. Thanks for the excellent service!

LAH

Aug 16, 2014

I had never done a deal over the internet and to my surprise it was a great experience. Within minutes after submitting my information I was contacted by Lisa. Her and I exchanged emails and then later that day I went in to see RAV 4 I was looking to purchase. Lisa was great to work with and I never felt pressured at anytime. Overall the entire experience at Larry Miller Toyota in Colorado Springs on New Car Drive did an outstanding job of taking care of what I needed, great customer service! I would highly recommend this dealership, their managers, finance manager and most of all Lisa!

reloucks

Aug 14, 2014

Was told that the reverse backup beep could be changed when I returned for the 5000 mile check up. Was not told it would cost me to do it. Rather disappointed. Had I known I would not have taken it off the lot until it had been done.

JLB

Aug 6, 2014

I have dealt with Liberty Toyota for several years and have been very pleased with their service. I dealt with a new service manager on August 5 and found him to be professional. I had questions in reference to possibly needing service on several items - and he let me know that the work was not needed at this time - he did not try and push unnecessary work and repairs on me - suggested I wait till the work "actually" needed to be done. The time quoted for work was accurate. One thing I'm not happy with is the chairs/seats in the lounge area are very uncomfortable. But appreciate the free water, coffe and popcorn.

Kaysus7

Aug 6, 2014

My family has 2 Toyota vehicles, and if we need service or maintenance done, the only place we will go to is Larry H. Miller Liberty. The staff and service is above and beyond. To start with, someone comes to greet you, then the staff makes sure have a service representative who will make sure you are aligned with them from beginning to end. The dealership itself is great. Great atmosphere, lots of seating areas, as well as a child's play area. They do a great job to make your time there a most pleasant one. I have a small daughter who is thrilled when I tell her we are going to Toyota. We would highly recommend them.

srminjarez

Aug 4, 2014

Fred O. made my experience getting my oil change positive. I will definitely return for my future car needs. Reasonable prices. Not long wait time.

Krpaige100

Jul 23, 2014

Doug Smith treated my wife and I with respect and professionalism. His friendly mannerism, along with a great price for the new car and our trade-in made purchasing a new car at Larry H. Miller an enjoyable experience.For the past 2 years we have had our Avalon and Prius serviced at LHM Toyota and could not be more pleased!

rlloydgmc

Jul 16, 2014

Ryan did a great job of making the overall car buying experience easy and painless. He had the car ready to go when we got there for a test drive and had all the paperwork ready. He's done a fantastic job of following up and I would highly recommend him to friends and family in the future.

jobobref

Jul 13, 2014

Great service, friendly personnel, comfortable waiting area. Pre service walk around along with a very professional debriefing exhibited the true professionalism that one has come to expect at this dealership.

gpflood2

Jul 11, 2014

I'm generally always impressed with the service I get at Liberty Toyota but I really feel like Preston Stewart did an exceptional job. He was very knowledgeable, took time to explain what was going on with my 4Runner and set realistic expectations about the repair. I think he did a great job and is a value to your organization which is why I wanted to make it a point to share that feedback.

BrettLacey

Jul 9, 2014

Staff was nice, helpful and enjoyable. They provided information when requested and Tori was fun to work with. When I am looking for another truck, Liberty will be my first stop.

ddmary68

Jul 4, 2014

The service on my Tundra was done quickly and thoroughly. Preston was very professional and helpful. I would definitely recommend this dealership to anyone and everyone.

SilasBalraj

Jul 3, 2014

The visit for service went well, the support was good, with clear explanation and timeliness. Sadly on delivery the vehicle was not washed, which when pointed out was immediately done. Good job,

Karin W.

Jun 30, 2014

The process was so pain free!

Kurt Paige

Jun 30, 2014

Our two Toyota vehicles have been serviced at Larry Miller Toyota for the past two years, since we moved to Colorado. The service department is exceptional! The work is always done correctly and often the dealership runs special pricing for the services that I need. I traded one of our vehicles for a new 2014 Prius. The condition of the car at delivery was exceptional. I feel that my salesman (Doug Smith), the new car manager (Gary) and Justin Lombardi (General Manager for Dealership) all exceeded my expectations. I would highly recommend Larry H. Miller Toyota at Woodman Road and Powers Boulevard as a Toyota dealership of choice!

jenneralessio

Jun 30, 2014

We have recently purchased a used Toyota Highlander from another dealership that only gave us one fob, so we came to LHM to purchase another prior to heading out of town on a vacation. It was our 1st time at the dealership, and Scott made it a great experience. He checked to make sure that our car didn't have any open recalls and a quick engine and tire check. I was surprised at the inexpensive oil changes (and bonus car wash with each service). We plan on heading back to LHM with our oil change and giving LHM a try for servicing our car. I'm sure we'll remain pleasantly surprised.

Mgjubelt

Jun 30, 2014

I would like Liberty Toyota to know what a phenomenal job Barry did in assisting my family in acquiring 2014 lease on a Toyota Venza. I had a very polite, professional and knowledgable interaction with Barry and feel comfortable coming back to Liberty Toyota for future business due to his candor.

maherse

Jun 29, 2014

We have been going to LMLST for many years. Paul Reed is so friendly and helpful when it comes to taking care of our trucks and Scion. We can always rely on his judgment and honesty when it comes to repairs and service. The waiting area in service is very comfortable and clean and you don't mind waiting for your vehicle to be repaired. It is because of Paul and the service department that we tell people to go there when buying a car or for service.

Joseph W. Legere Jr.

Jun 23, 2014

I recently was completing my normal service on my 2012 Corolla. It was my fourth service. On my third service they noticed that I had a nail in my tire and charged me $29.00 for the repair. I was upset on this trivia cost and spoke to the Service Manager and he just "put me off" as it wasn't covered. I was upset and paid the additional "$29.00, after telling him that he should be "empowered" to handle these little matters differently. Otherwise, my services have always been "outstanding" thanks to Jonas and others.My day changed when I ran into Shaun Williams, who I did not know was the Finance Manager, on the Show Room Floor and I told him that I may be interested in a new 2014, but at this was only looking for "numbers" . He was very courteous and professional and I knew I was in "good hands". Shaun introduced me to Doug Smith, Portfolio Manager, another person that I felt great with. Doug and Shaun were able to provide me with some "good numbers" that my wife and I may be interested in. Keep in mind that our 2012 Corolla had only 10,300 miles and was in pristine condition and we weren't serious about buying another new car. The bottom line was we did purchase a 2014 Corolla S and the closing documents were accurately completed thanks to Shaun and Doug. They are a "Great Team" for this franchise. Please convey our appreciation to Doug, Shaun, Justine, the Service Department and of course for Toyota for providing a "great reliable car". This review may be altered as you see fit. Thank You,

Denio Alvarado

Jun 21, 2014

Truly exceptional in every way. Buy all my cars here.

siderwhite

Jun 18, 2014

I brought our 2007 FJ Cruiser in for the front access panel safety recall. From a 50 point inspection I received a call that our vehicle needed $1900.00 worth of parts and service. I declined all this work but they were nice about it and highlighted the areas that really needed attention soon to prevent more expensive damage.

Nehenron

Jun 17, 2014

I recently moved from Anchorage, Alaska to Colorado Springs, Colorado and was completely floored with my experience at Larry H. Miller Toyota Service Center. From my phone call to make a service appointment to the moment I drove away from the service department, customer service was exceptional. First, I was surprised to get an appointment in the same week that I called. I also had to reschedule and it didn't seem to be a problem. I was able to reschedule to a later time the same day! Jon Reynolds was my service advisor and he was very helpful. I came in for an oil change and Jon provided a detailed inspection of future maintenance actions, but did not give me any hard sales tactics, which I greatly appreciated. He listened to what I had to say about my van maintenance and usage to-date and provided just the advice I needed to make decisions within my budget and schedule (60K mile inspection, new tires, oil changes, etc.). And, I was told my oil change would take one hour. I was pulling out of there exactly one hour later. THAT has never happened to me before! My last Toyota service center would benefit from sending a service advisor to Larry H. Miller's for one-the-job training!

tfreier31

Jun 16, 2014

My experience here was the typical used car, sold "as-is" experience we all dread. The vehicle was dirty upon delivery, I asked for it to be cleaned again and it still was filthy. I asked for some fuel since the car was in the bottom 1/8 of a tank and I was told that is not what they do but they would put some in. I ended up with about 1/2 tank. I have never purchased a car from a lot and had to ask for gas let alone be given such a small amount to get by. The brakes sounded horrible form day 1 however every time I ask about it, I am told it will be taken care of... I asked for an inspection report from when they tookt he car in and the repairs performed and status of brakes and inspected items. They did not provide one and breezed over the question by stating it is really clean and in good shape. Well once I bought the car with the understanding that it "would be taken care of" they now avoid my calls and emails to get the truck in for repairs or at least an inspection to assure safety. I was promised a deal, price, rate, and payment but was told since it was a weekend to just accept the "worst case scenario" and come Monday they will fix it when they can meet with the banks. Low and behold Monday came around and there was nothing they could do and I was stuck at the worst case scenario. Eventually I spoke to Justin, one of the managers, and he was able to honor the pricing. My question is how come he could do it but the finance guys couldn't? Seems shady and I feel lied to and duped. I guess that's may fault for taking their word and not forcing the issues into writing. I felt this place was honorable and would hold strong to their word. Don't be fooled like I was. My strong recommendation is to NOT buy anything used from this dealer as there is no warranty, not even a 30 day warranty. The second you sign the papers, you take on all responsibility and the hidden defects that I believe they knowingly shuffle out the door. Buying a new car could be different because they come with warranties. Once they get your money, you are on your own. No customer service and no interest in earning future business or referrals. UPDATE - 9/3/14 - I now have 4 serious issues going on with the truck There is a very strong and consistent clunking, the tires are in needing f replacement, the battery is old and needs replaced, and the rear window does not go up. It has been in the shop 3 times for these issues for multiple days each time and nothing has been repaired. I call and email to schedule my next service and the dealer is non responsive in returning communications or fixing the issues. They actually recommended that I go to the Nissan dealership instead since they cannot fix the issues. Lesson learned here is to not buy a used vehicle from this dealer.

LindsMarie5

Jun 13, 2014

I brought my car into the dealership for the first time two weeks ago. At which time I had an appointment to get to later that morning and they found out my car would take longer Than I had to get finished. They allowed me to schedule everything for the following week. When I got to the dealership and they were checking me in I was informed that one of the recalls that my car needed would most likely result in ordering another part and another visit...this was a little frustrating especially since my car had been in the week before and they knew exactly why I had come back in. Overall everyone was very nice and friendly, but it was still frustrating knowing that I have to make yet another visit in this short amount of time to the dealership.

Dawn Lucero

Jun 10, 2014

Ray is an exceptional salesperson. He made the process quick and painless. The facilities are very nice. There is a great waiting area for customers getting their cars serviced. I have not dealt with the service department yet. So far I have dealt with sales and finance and both were efficient and polite.

john wozny

May 31, 2014

Ray was a great service to me. Thank you Ray

Frank Parker Jr

May 29, 2014

Ray Hart did a truly exceptional job. This is the send car I purchase from Ray.

Gregg.hutto

May 22, 2014

Excellent fast service. I would recommend Liberty Toyota to everyone. My family has been using Liberty for over 15 years and have not had any issues.

outbackgirl

May 20, 2014

Just wanted to drop a recommendation to LH Toyota. I owned my Toyota for 12 years and it now has a for sale sign in it. Im glad to know my new car is kin to Toyota. I purchased a 2014 Outback Subaru and love it so far. I was thinking of the hybrid Camry and test drove it but decided on the Outback. I just want to commend Paul in service for taking great care of me all those years. I actually think I will continue using him for my new vehicle. Liberty has a great group of employees, always friendly and helpful. Last time we were there I think everyone woke up that morning with Toyota fever so we had to wait a while to get help with the test drive. Lisa finally came to the rescue and was very courteous and knowledgeable. I always recommend you guys to friends and acquaintences. Will see you when we need service on my Outback. Keep up the great customer service! Just hung up the phone talking with one of my neighbors and he relayed a bad service experience on his car at LHM, but I assured him it was isolated and that you guys are great and have a really good reputation.Cathy

brmcclure

May 18, 2014

I have used Larry H. Miller Liberty Toyota Scion Colorado Springs - Service Center for over 10 years and they have always provide outstanding service. You need an auto service center you can trust and I trust all my vehicle to these guys and gals. Their auto center is comfortable and clean with drinks and some snacks that make you feel welcome.The free wi-fi and two giant screen TVs help make the time fly by. The service rep keeps you informed on the progress on you vehicle and thoroughly explains all options for servicing your car. Their yearly maintenance plan is an outstanding value for oil changes and routine maintenance.

Amanda B

May 14, 2014

This dealership will go out of there way to ensure that you have the best car buying experience and that you are happy when you leave. I had a problem with my new car that they went above and beyond to correct. They were very responsive and provided me a rental car while fixing my car.

COcarver

May 11, 2014

The staff is always attentive to our description of any problem we are having at the time. On only one occasion, we had to bring the car back because I was still finding some oil spots on my garage floor. We left it for two hours, and they were able to discover the problem and it never did return. The service managers are always aware of the minor details in keeping the maintenance schedule up to date which pleases me especially when my wife goes for service without me.

M_Mras

May 11, 2014

Best service every time!From the moment I purchased my car from Bill "Willie" Nelson, to every 3000 mile service has been a pleasant experience.

Trkhntr

May 11, 2014

I have had service on various automobiles in centers across the U.S.A. and I have never been as nearly pleased as the service I have received at Larry Miller Liberty- Toyota Scion of Colorado Springs.

ChrisEller

May 7, 2014

I found a Certified Pre-owned 2011 Rav4 Toyota online at Larry H Miller Toyota. I purchased the vehicle 100% online (while in another country), and Larry H Miller Toyota delivered to my city it when I arrived in Colorado. Again, everything was done online, including the financing and all paperwork prep. The experience was seamless and comfortable. Joe Walton (sales) and Julio Jaramillo (finance) made it all happen painlessly. The two (equally nice) guys who delivered the vehicle, collected my final signatures and gave a good overview of the Rav4--then I was off. I've previously owned three 4Runners, a Camry, a Highlander, a Lexus LX 470 and a Lexus RX 300--so I had no fears buying a Certified Pre-owned Toyota site unseen. And for those of you who don't enjoy the car sales experience I'd recommend Larry H Miller Toyota; and if you really don't like the sales experience buy a car online from them.

DougRob54

May 5, 2014

Larry Miller Toyota has always taken good care of my truck and my needs since they opened on Woodman. Their location is very convenient and service is quick. Keoni Reyes was very professional and I would ask for him again for my future appointments. -Doug

T.M.F.

May 3, 2014

Reviews. Reviews? I dont write em, but I certainly do read em. I need to underscore the fact that, while Im not a ridiculously unrealistic customer, I AM, IN FACT, a very tough customer to please, KNOWING what I want (and no less!), as I typically research and know more than the dealers do about the particular vehicle Im purchasing at the time.Now. This review, however, is SPECIFICALLY pertaining to LARRY H. MILLERS LIBERTY TOYOTA in Colorado Springs, with a few illustrative examples regarding other vehicles, simply for comparisons sake. An eye-opening experience, to be certain.Ive owned quite a few vehicles in my young 51 years of lifemost of them purchased brand new from a dealershipboth overseas and here in these great United States of America. Included among my previous rides are various makes and models from from the following manufacturers: Suzuki (bike); Kawasaki (bike); Yamaha; Harley Davidson (Buell and Fat Boy); Ford (Fairlane and Bronco); Dodge Ram; Audi; Chevy Silverado (fully dressed); FOUR Nissanstwo 4x4s (both 4 and 6 cylinder, back in the 80s) and two fully dressed Nissan Titans with everything-Nissan-makes-at-the-factory installed on each of the two vehicles (LOVED them BOTH!); SIX Hondas (Ciivic, Prelude, Accord, Civic Hybrid, Odysseymy wife LOVES this thing, from Freedom Hondaand, Pilot); 1969 Toyota Corona that literally blew up in New Mexico (threw a rod right through the engine!) on a road trip from Tucson, AZ to Colorado Springs and STILL CONTINUED TO DRIVE (though slowly, it got me to Colorado Springs!), and a 2000 Toyota Tundra (my sonsgiven to him by Grandpa on the East Coasthassle-free and comfortably driven here by me over Christmas), recently serviced at Liberty Toyota (brought in before my new purchase, as I wanted to investigate and research the dealership).But THIS REVIEW is about LIBERTY TOYOTA! And so we move forward.As of two weeks ago, I became an incredibly satisfied, proud owner of an UNBELIEVABLY GORGEOUS, HIGH QUALITY CONSTRUCTED (including ALL fit and finish items) 2014 Toyota Tundra Limited, fully dressed, w/tow package, off road package, ALL the technology bells and whistles, LINEX bed liner, and all the Toyota interior and exterior protectant applications and warranties, including diamond windshield protectant and coverage. BEST VEHICLE ON THE PLANET, in my, um somewhat limited experience w/new vehicles and such. ***I LOVE THIS THING!!!***And the entire buying experiencelooking, touching, test driving, talking, price and options negotiating, service department, customer service, salesmanship, leadership interventionand finally out the door in my new ride?? Also absolutely unbelievable, top notch, ***BEST IVE EVER EXPERIENCED, BAR NONE!!!!!From my first Internet inquiry and in-person, professional and friendly follow-up by JC Christiansen; very customer-oriented in-store interaction with receptionists Sarah and Amber; extremely patient and accommodating in answering ALL my questions and guiding me through the entire purchasing process interaction with Ken Ruggera; all finance and accessory questions, decisions, and purchases personally, personably, and professionally handled through Accessory Manager Jessica Stroud and finance gurus Julio Jaramillo and Leon Bihr and direct, frequent and EXCEPTIONAL intervention (at my request) and interaction with this difficult customer (ME!!)really, Im simply someone who knows what Im looking for and wants QUALITY, PERIODby General Sales Manager, Jeff Kostenko, this was my 1000% satisfied customer purchasing experience.And in the Service Department, regarding both my sons 2000 Toyota Tundra and the accessorizing of my new 2014 Tundra, Assistant Service Manager Paul Reed has been extraordinarily helpful and service-oriented almost beyond belief! Yes, really!Im now an absolutely loyal, die-hard Liberty Toyota customerToyota, periodFOR LIFE!!!!!Nuff said.

hirutend

Apr 28, 2014

Leo was very friendly and understanding gentleman. Our overall shopping experience was excellent and he played a big part in making it easy. He helped us find the car we have in mind and we are very thankful for that.

Wi5ePurcha5e

Apr 26, 2014

Reviews. Reviews? I dont write em, but I certainly do read em. I dont like to jackhammer a business through the floor all the way to China unless its 1000% warranted, so I dont typically write (negative) reviews unless whatever particular business would better serve the public by going OUT of business! And I think Ive written maybe two positive reviews, total, in my life. Maybe three. I need to underscore the fact that, while Im not a ridiculously unrealistic customer, I AM, IN FACT, a very tough customer to please, KNOWING what I want (and no less!), as I typically research and know more than the dealers do about the particular vehicle Im purchasing at the time.Now. This review, however, is SPECIFICALLY pertaining to LARRY H. MILLERS LIBERTY TOYOTA in Colorado Springs, with a few illustrative examples regarding other vehicles, simply for comparisons sake. An eye-opening experience, to be certain.Grab your cup of coffee. Ive got a lot to say (hopefully not so much as to bore you to tears)and my experiences here simply MUST be told! Please bear with me. Youll likely agree with my assessment. I hope you experience the same (at Liberty!) in your car buying ventures.That said.Ive owned quite a few vehicles in my young 51 years of lifemost of them purchased brand new from a dealershipboth overseas and here in these great United States of America. Included among my previous rides are various makes and models from from the following manufacturers: Suzuki (bike); Kawasaki (bike); Yamaha; Harley Davidson (Buell and Fat Boy); Ford (Fairlane and Bronco); Dodge Ram; Audi; Chevy Silverado (fully dressed); FOUR Nissanstwo 4x4s (both 4 and 6 cylinder, back in the 80s) and two fully dressed Nissan Titans with everything-Nissan-makes-at-the-factory installed on each of the two vehicles (LOVED them BOTH!); SIX Hondas (Ciivic, Prelude, Accord, Civic Hybrid, Odysseymy wife LOVES this thing, from Freedom Hondaand, Pilot); 1969 Toyota Corona that literally blew up in New Mexico (threw a rod right through the engine!) on a road trip from Tucson, AZ to Colorado Springs and STILL CONTINUED TO DRIVE (though slowly, it got me to Colorado Springs!), and a 2000 Toyota Tundra (my sonsgiven to him by Grandpa on the East Coasthassle-free and comfortably driven here by me over Christmas), recently serviced at Liberty Toyota (brought in before my new purchase, as I wanted to investigate and research the dealership).Now. I did purchase two vehiclesOdyssey and Pilotfrom Freedom Honda last year, (well, Dec 2012) just down the street. Both also outstanding vehiclesin their own rightwith a similarly satisfying purchasing experiencewith me having dealt directly w/the owner and General Manger, Bret. But of the six Hondas Ive owned, I was rather seriously disappointed w/the fit and finish of the Pilotwhich was, surprisingly, significantly inferior to all the other Hondas (both new and used) that Ive owned over my lifetime, beginning in 1994. Bret is great, Freedom Honda is great, and were still a loyal customer of theirs, with respect to my wifes Odyssey and servicing (Dan Moran, Svc Mgr is also great), warranty, etc. Their vehicles, too, are typically great. Theyre just not what they used to bethe Odyssey is better built than my Pilotand not what I expected. Doing my utmost to be practical and economicaland even with all the bells and whistles in my new Pilotthe truth is, my wifes words, admit it; you settled and didnt REALLY want the Pilot ring true, though I thought I really did want the Pilot, practicality and all things considered. At the time. My wife was right (arent they almost always?)But THIS REVIEW is about LIBERTY TOYOTA! And so we move forward.As of this week, I NOW own an UNBELIEVABLY GORGEOUS, HIGH QUALITY CONSTRUCTED (including ALL fit and finish items) 2014 Toyota Tundra Limited, fully dressed, w/tow package, off road package, ALL the technology bells and whistles, LINEX bed liner, and all the Toyota interior and exterior protectant applications and warranties, including diamond windshield protectant and coverage. BEST VEHICLE ON THE PLANET, in my, um somewhat limited experience w/new vehicles and such. ***I LOVE THIS THING!!!***And the entire buying experiencelooking, touching, test driving, talking, price and options negotiating, service department, customer service, salesmanship, leadership interventionand finally out the door in my new ride?? Also absolutely unbelievable, top notch, ***BEST IVE EVER EXPERIENCED, BAR NONE!!!!!Have I mentioned my purchasing experience at Liberty Toyota was the BEST IVE EVER EXPERIENCED, BAR NONE!?!?! Heres whyI dont typically remember namesokay, I rarely, if ever do (pitiful, I know)but this team? UNFORGETTABLE!! Yeah, really!! Impressive to SUCH A DEGREE that Ill never forget their names or this experience.From my first Internet inquiry and in-person, professional and friendly follow-up by JC Christiansen; very customer-oriented in-store interaction with receptionists Sarah and Amber; extremely patient and accommodating in answering ALL my questions and guiding me through the entire purchasing process interaction with Ken Ruggera; all finance and accessory questions, decisions, and purchases personally, personably, and professionally handled through Accessory Manager Jessica Stroud and finance gurus Julio Jaramillo and Leon Bihr and direct, frequent and EXCEPTIONAL intervention (at my request) and interaction with this difficult customer (ME!!)really, Im simply someone who knows what Im looking for and wants QUALITY, PERIODby General Sales Manager, Jeff Kostenko, this was my 1000% satisfied customer purchasing experience.And in the Service Department, regarding both my sons 2000 Toyota Tundra and the accessorizing of my new 2014 Tundra, Assistant Service Manager Paul Reed has been extraordinarily helpful and service-oriented almost beyond belief! Yes, really!So, theres that.Im now an absolutely loyal, die-hard Liberty Toyota customerToyota, periodFOR LIFE!!!!!Nuff said.

davestahl

Apr 16, 2014

Didn't feel like prey. I knew what I wanted they helped me get it. J.C was respectful and allowed me to take my time and decide.

ehulen

Apr 16, 2014

Paul was friendly and did an excellent good communicating. I was in and out of the dealership in the promised amount of time. The dealership was clean and organized.

JMarquardt

Apr 14, 2014

Great staff, friendly and helpful. Not pushy like otehr dealerships I have visited. Worked with me to purchase vehicle I wanted.

mercedescamp

Apr 14, 2014

so 2 months ago we were Elk hunting in Paonia, my husband drove home 250 miles and collapsed. he was taken by ambulance to Penrose hospital where they found a lemon size tumor in his swollen brain. This is his 3rd brain injury in 10 yrs and they say it is from agent orange from Vietnam where he served as an airborne ranger special forces for three tours. The brain surgeon told us it was a deadly tumor and he would be dead within the year. My 24 yr old son and I prepared for the worse. for a week we waited for the swelling to go down so they could do surgery. Meanwhile my 10 year old car broke down and I had to deal with that. It was horrible. Jim has always done the cars, bought, fixed, gassed, etc. I was on my own. Finally they went in to his brain while we waited, the surgeon ( who looked about 12 yrs old to me) came out beaming and said " Best possible outcome, he put the scapel into the tumor and it came out with pus, It was an abscess not a tumor, He would live. OMG . It was a miracle because so many people had been praying for him. so he was put on IV antibiotics and rehab to learn how to walk and talk again and after 6 wks he came home, a wounded warrior. the car was still a problem, also my son's car and Jim's old jeep, no reliable car in the family. I have never bought a car, new or used by myself and I was intimidated by the prospect, this injury left Jim with dementia and I was in charge. finally I looked on the internet and found the purple toyota highlander that I wanted and put my name in. In about ten minutes Ken called me and told me all about the car. He was straightfoward and not at all what I had imagined about a used car sales man. I was taken aback by his honesty and professionalism. we went in to look at it the next day and I had every intention of just looking but I was impressed with the numbers that Ken offered( I had looked the car up on blue book) and with his down to earth attitude. Seriously I was prepared to say well we have just started looking but the car was so beautiful and perfect that I said OK. all in all it was a painless experience , I felt well taken care of and I thought that Ken R was honest and sincere with me and my husband. he immediately understood Jim's limitations and treated him with respect and included him in the transaction although I don't think Jim knew what was going on. Ken brought him popcorn and water and that made him happy. Every one at Liberty toyota had the opportunity to take advantage of us , a newbie and a Vet with dementia, but no one did, they were all wonderful to us. Without fanfare, I drove home in my gorgeous new car, satisfied.

flybaite

Apr 10, 2014

Service department greeters very nice & hospitable, Service writer very knowledgeable about vehicles & service needed for them. All personal very willing to help & answer questions concerning repairs. Andrea also has helped with extended warranty & also very knowledgeable about the workings of service department.

Steve

Mar 28, 2014

Leased through intermediary.

lnghorncows50

Mar 28, 2014

Steve Sorenson was exceptionally helpful in deciding on and familiarizing us with the vehicle of choice. He went out of his way to make the transiton from our FJ Cruiser to our 4Runner trail seamless. He is a compliment to Liberty Toyota. We also appreciated Justin Lombardi with his assitance in adjusting the difference in trade in between our former and new vehicle, and making us feel welcomed. Augie & Peggy Setter

beverly11499

Mar 18, 2014

The service people are polite, helpful, & report back any needs. The wait are is super. Referral program is a great deal. Thanks for superb service.

Ryan Brown

Mar 15, 2014

The internet salesman Kim is the best in the business. He makes you feel comfortable and finds you a deal In a low pressure sort of way. I felt respected and appreciated even if I wouldn't have bought a car from them.

janny59

Mar 13, 2014

Everyone involved in our searching and finding the R32 was amazing!! and then we ended up there until 10:30p. Then returned on Monday to have Leon explain everything we are getting. So for that Helio & I are super happy. This is our 2nd purchase with Larry Miller, our 1st is our amazing new 2012 Tundra!!!SO THANKS TO LARRY MILLER AND THE EMPLOYEES MENTIONED above for going beyond expectations!!!!

AcumenX

Feb 21, 2014

I have owned Toyotas for 15 years, have purchased from dealers in 3 different states and had my vehicles serviced at Toyota dealers in 4 different states from California to Georgia. My first experience with Jon Reynolds at Larry H. Miller Toyota was far and away the best, most professional, most courteous and best prepared I have ever had I was the first appointment of the day. The doors to the incredibly clean service induction bays opened 5 minutes early and Jon was there to greet me. He welcomed me and was very pleasant (it was 6:55 AM). I immediately felt good about choosing this dealer to provide my first service in my new home state of Colorado. The information gathering process was quick and efficient. Jon had a tablet with software / wireless access to the Toyota Service database, allowing us to stay at my vehicle for the in-processing and vehicle data gathering. The process was quick, yet thorough. Jon asked what service I needed (to ensure he fully captured all of my expectations), then proceeded to explain the service process and what all they would be inspecting on my vehicle (in addition to the requested service). They even performed a windshield inspection, looking for rock chips or other issues which may be a problem at a later date.The service was done quickly and cleanly. Jon provided a thorough briefing of the services performed, what the they found on the overall vehicle inspection and recommended actions. The entire process was courteous and I left feeling like this dealership really respected my time and appreciated me as a new customer.Overall, tis is the best service experience I have had to date.even left me a thank you note in my car. I also received a follow-up "thank you" e-mail from Jon the next morningI have found a new partner for my automotive servicing needs!

Gkatie

Feb 16, 2014

Experience was great. I was a last minute walk in, oil change and wheel alignment. Keno I was wonderful, he kept checking on me and my children to see if we were ok and if we needed anything. He also called after the appointment to make sure everything was ok. Best service rep I have had at LHM these past 3 years.

vickytuakoi

Feb 14, 2014

Ryan was a gem to work with; very professional and starightforward. He did not waste our (my hubby and I) time by engaging in excruciating haggling. He respected my requests from the onset of the transaction; he did not insist on us using another financing program as I explained that I was set on utilizing my pre-approval. He did not pressure us into a decision we were not ready to make. He was friendly and gave good information about the Tacoma we ended up purchasing.

NoCo shopper

Feb 13, 2014

I contacted Liberty about an uncommon model advertised on cars.com. I got a quick response from Kenneth Ruggera. He did not have all the info about the car because it had just been listed, but he found the information for me quickly. We are 2 1/2 hours from the dealership, so could not easily drop by to try the car. I found another similar model nearby, and after a test drive, decided it was not what we wanted. The price at Liberty was attractive, and I would have gone to check it out if we were still interested in that model. Ultimately we bought something else nearby. Only problem--too far away.

tmbott

Feb 7, 2014

Everyone that I worked with was very knowledgeable, kind, professional and accommodating. They each made my experience at Larry H. Miller positive. It was a pleasure doing business with all of them. And best of all, I LOVE MY NEW CAR!!!!!!! :)

gcruse

Jan 30, 2014

We were so pleased with our 2008 Toyota Highlander that we did not even consider trading it for anything else but a new Highlander. If it takes a village to create buying a new car a wonderful experience, I have a tribe to thank. I have to admit I am always a bit apprehensive when it comes to making a major purchase like buying a new car. Everyone at Liberty Toyota from sales, finance, window tinting to the gentleman named Rich who wiped the water spots off my new car and bid me a good day made our purchasing experience a good one. We left your dealership knowing you will be there for us in the future as well. Sincerely, Glenda Cruse

AndrewN

Jan 27, 2014

Scott was an excellent service advisor. He arranged for the vehicle to be worked on, even though I did not have an appointment on that day. He helped expedite the repair of the odometer, which may have taken a few weeks, such that it was finished in less than a week.

jeffandleslie

Jan 27, 2014

Everyone we worked with was very nice. We had been at this dealership before for service, and so we were comfortable going there to possibly purchase a new car.

rfortm21

Jan 24, 2014

The friendly people throughout the process of us buying a new Highlander was great. All of the questions we had were answered in a way we could understand. It was a pleasure doing business with all concerned.

cmontg498

Jan 22, 2014

Service person Jon Reynolds was very good answered all questions, and very good. The car wash did not do very good on the car but it was ok. I was hoping they would dust and vaccum too. but overall service was great.

csjohn

Jan 22, 2014

After several months of looking for a new vehicle, I finally decided I had to stick with Toyota. My 2002 Camry was the best car I had ever owned. After talking with Ray Hart last October, I had decided to put off buying for awhile. Ray and Todd stayed in touch, never with any pressure, and when I was ready to purchase a new car, they were ready and willing to help. We got everything wrapped up pretty quickly, and easily. I hope my new Toyota will be just as good as the one I traded in, and I thank Ray Hart and Todd Hilleboe for their help.

Jmererico

Jan 22, 2014

Ryan was very nice to work with. He was patient, answered all of my questions, and made excellent suggestions. He took plenty of time letting me test drive many vehicles. He was never pushy. He took all of my requests for trade in price to the manager getting me the final price I requested. All in all it was a very positive experience from first contact online to the final financing. I will continue to do business there.

stephenhock

Jan 19, 2014

I brought my 2013 new 4 Runner is for the 5,000 mile check up. I was treated with fast service, quick turn around, and thoughtful interest. I have been a Toyota owner for 22 years with Camrys and 4 Runners. The attention to detail and quality repairs through Service Manager, Paul Reed, will bring me back to Liberty Toyota for my transportation needs.Stephen Hock

sbkuch38

Jan 13, 2014

great service and friendly sales representative. the only complain or concern that I have is that my vehicle only came with one key and asked several times the young lady I was working with at the time cant remember her name but she is part of JC team and she said there was two. I felt a little deceived. other than that I had an exceptional experience.

djacobs19

Jan 5, 2014

I had just arrived from AZ and was looking for some place I could get my truck serviced. Service engine light was on for an oil change and I was concerned about the manual shift not working smoothly. Noah assisted me with my service and followed through with all my concerns by providing me a complete list of items that would correct my concerns. Some service was more expensive than I thought it should be but your dealership honored the coupons I printed from the Toyota website. I really appreciated that Noah offered the Oil Change package for $75 and the solutions he offered to balance what I could afford and what needed to be serviced. I agreed to all the recommendations and I am very pleased with the results. Because of the service I received from start to finish and peace of mind that everything has been identified and corrected, I know I will continue to use your dealership when I have my Toyota Tacoma serviced. Thank you! David

hans98

Dec 30, 2013

Web page pricing was the biggest factor in choosing this dealership. This dealer actually posted prices that were comparable to 3rd party car buying web pages that list prices you should be able to get. Once I started contacting people at the dealership, all my interactions were pleasant, professional and there was no haggling. The "no haggle" factor made it worthwhile to drive an extra 2 hrs to make my purchase at this dealership. First new car I've purchased in 25 years and I would start with the dealership the next time I make a purchase, which will probably be a lot sooner than 25 years.

charliekatz

Dec 29, 2013

From the time of arrival to the departure in our new Prius, the receptionist, sales and finance folks helped us make an appropriate vehicle selection, work out the financing (including understanding the terms of our prior/existing lease with another dealer) and drive home very happy in our new car.The entire experience was the opposite of what has traditionally been our experience purchasing a new car. No hassle. No runaround. No back and forth hardball negotiating. Just a great partnership working toward a common goal - customer satisfaction. Our thanks to all the folks at Liberty Toyota.Charlie and Cindy Katz

dannydigital

Dec 27, 2013

From the moment I walked into the dealership I was treated well. I never got the feeling that my intelligence was being insulted by either the salesman or other employees. The reception desk person always smiled when I came in.

SarahDreyer

Dec 27, 2013

Preston is fantastic at his job. He is friendly, professional and very helpful. He takes on the weight of the customer's problems and sees the issue through to completion: going above and beyond the call of duty. What was most striking to me is the genuineness of Preston's character. He not only treated me with kindness, respect and honesty; but he also treats his coworkers in the same manner. True, honest work and character are important to me and I will support others who also exhibit strong moral character. Thank you, Preston Stewart.God bless,Sarah Dreyer

Outdoorsafe

Dec 21, 2013

Contrary to my expectations based on past experiences with car salesmen this sale was smooth and "un-stressful." The only negative? Enduring Sean's halitosis for the time we spent together doing the financial paperwork!

bienlink

Dec 19, 2013

I have purchased many new cars and never liked the process. However, working with the folks at Liberty Toyota was the easiest purchase I ever made. It was quick and direct. I didn't feel like I was over pressured and I was happy in the end. Initially my brother worked with Ryan who helped in find a vehicle. Kim (Ken) and Tori helped us close the deal quickly. Leon was also fast and squared away with all of the paperwork. This was the best new car purchase I have ever made.

gcolorado

Dec 18, 2013

I made the mistake of falling for their line that they wanted to look at my 2012 Avalon as they had a buyer interested in that year and model car. I was told it would be 'mutually beneficial to both myself and the potential buyer' and that is would take no more than 15 or 20 minutes. I made the poor judgement of believing what they told me. It was only an attempt to get me in to "SELL" me a a new Avalon. After 40 minutes, I needed to leave to go to another appointment. That is when the full court press began. They brought out a 'proposal' which basically offered me a 2013 for full MSRP AND all of their add ons. What they offered me for my 2012 Avalon (owned it since May 2012 with 13,500 miles, extremely nice condition-no parking lot dings, etc. , and obviously well maintained. They depreciated the cat for these 18 months by 33%. Gosh, if my well maintained, low mileage, etc. Avalon depreciated 33% in 18 months, why on earth would I ever want to repeat that mistake? The AVALON is OK, not great. If you want to buy a new or used car, you would be well advised to stay away from LHM and look to buying services such as Costco Auto Buying Service, AAA Auto Service, etc. It will save you a lot of stress and anxiety- more importantly, it will save you a LOT of $$$$$.

gayabbott

Dec 16, 2013

I went to get something checked out but since it was also right around the scheduled time for my first oil change Todd suggested that we do that at the same time. Very friendly service people! Nice waiting area! Service completed in a timely manner!

rdjrk5

Dec 16, 2013

we really enjoyed are time there and everyone was really nice and understanding and having the drinks and popcorn helped it made it really friendly to us, It just took to long, but some of that was us.

maldavid

Dec 14, 2013

Our experience was wonderful. We walked into the dealership wanting to purchase a black Avalon, and that's exactly what we walked out with. JC Christiansen was the person we dealt with primarily, and he was friendly, knowledgeable, patient, and professional. All in all, it was a great day that we spent at Liberty, and we look forward to doing it again real soon.

exchiefnfd

Dec 12, 2013

Every time I visit LHM Toyota it's a pleasant expierence. I had accessories installed on my new 2014 Avalon. Everything went perfect as usual. Joel took care of all of my needs. I also had a few questions about some of the car's options and everything was explainded to me.

Lucylatimer

Dec 12, 2013

On Saturday December 7th, 2013 I called Paul in a PANICK, I was driving my 4-runner1998, and the truck would not advance, instead it would go sideways (on the Icy road), he told me he thought he knew what it was (the brakes) and if it was what he thought it could be fixed, meanwhile some friends were telling me maybe I should start thinking of the possibility of needing to buy a new car ( which I can not afford at the moment). However Paul called me and said my truck could be ready that Monday dec 9th! Paul is a person of integrity, honest, friendly, treat the customers with respect, someone you can completely trust when he tells you, your car need something done!! And you can be assured that your car is fixed, and is done right!!

kkraus1231

Dec 9, 2013

Very good experience leasing our new Rav4, JC did a good job and the process went very smoothly. The dealer ship is very nice and had plenty of inventory on hand to choose from.

Jane M Trice

Dec 5, 2013

When I arrived for my appointment, I was able to drive right in and was greeted nicely. Scott arrived soon afterward and after examining my car, explained what needed to be done and the time it would take. The car was finished within that time frame. Scott explained all that was on my receipt sheets that listed the work that had been done for the 45,000 mile checkup. We made arrangement for the next checkup.About one week later, my car would not start. The service department sent out a technician to jump start my car and then received me into the service department right away. Since I had another appointment, Scott phoned me to explain that the battery needed to be replaced. My car was ready after my appointment and the price was what I was quoted.

robertoh

Dec 4, 2013

Very good experience with Liberty Toyota service department. Autumn Surbeck was the service adviser. She processed the check in quickly, did a walk around the car with me, pointed out a couple items that would need attention in time, but was not pushy in trying to get me to have the work done right then. Very knowledgeable and courteous. Service appear to have been done exactly right and on time; no issues there. Everyone was very friendly. Cost for timing belt and some other 90K mile work was actually below the independent service estimates I had obtained. So, the lesson learned for me was the dealerships are NOT always more expensive. Great experience overall.

shawnb76979

Dec 3, 2013

I had a great experience from top to bottom with Jeff, Shawn and Darwin. Couldn't be more pleased with my purchase, truck and experience.Thank you

djmsilver55

Dec 1, 2013

Very pleasurable experience. No high pressure push. Yes, there was the usual 'give & take' but I think both sides got most of what they wanted - I know I did. Eric was very attentive to my needs. He knew what I wanted and he stayed on track w/ me instead of pushing in a direction I wasn't prepared to take or that would have cost me way more than I could afford. The gentleman who handled the extras like clear bra, all weather mats, and window tinting was great at explained everything and setting up an appointment (sorry, can't remember his name.) And although the finance department went a few bucks over the monthly allotment Darwin gave me the low-down which made sense. Most importantly, I was treated with respect and not taken advantage. Finally, Liberty Toyota was there for me after all these years when the 'chips were down' so-to-speak (I needed a replacement vehicle pronto after a recent weather related accident in which my car was totaled.) Take a bow Liberty Toyota!

MarySchenk

Nov 30, 2013

My experience with Larry H Miller Toyota was extremely satisfactory. When I first visited the dealership and met Joe Walton, he showed me the different models of the RAV4. At that time, I was uncertain of what I really wanted. Joe was very helpful and knowledgeable about the vehicles. I test drove an XLE and was happy with it but still not sure of what I wanted. I knew I wanted a Toyota as I have a 1994 Camry that has been an excellent car. Joe never pressured me one bit and let me take my time to think through the process. That was important to me during a car buying experience. I do have to bring the vehicle in for inspection as the left side of the hood of the car shows a shadow of "scars." I say scars because I can't think of a better word. It looks more extensive than it did at the dealership because of different types of lighting. This was noticed by Joe and a couple of service men and I was told they would take care of it.I would recommend Joe to a friend or family member and found everyone at the dealership extremely friendly and helpful.Best regards,Mary Schenk

etunangst

Nov 28, 2013

JC was very helpful, experienced, professional and courteous. I used USAA buying service and hav bought several cars from this dealership before. I wanted "no hassle" and that is what I got. Process was simple and smooth. No problems and I will be back in the future.

Jennystilley

Nov 28, 2013

Kim (Ken Ruggera) did a fantastic job! He was attentive to our needs in a vehicle and made sure the entire experience went smoothly. Kim answered all of our questions and thoroughly knew the details of all the vehicles we were considering. We have already shared our positive experience with family and friends. Thank you Kim!

krisjohnb

Nov 27, 2013

I enjoyed my experience with the service department. They were attentive, prompt, and considerate. My service was completed quickly.I did not think the windshield repair service is worth what it cost, perhaps half, but I am glad the service is available.

rjones

Nov 26, 2013

I purchased my Tundra from Ken Ruggera 2 years ago and he and the entire service team has made sure I get the service I need quickly and professionally. My Tundra has only needed oil changes but they always take the time to check everything on my vehicle and if any fluids need topped off, like the washer fluid, they do it without charge. I also get a clean vehicle back when they are finished. This dealership starts with great customer service when selecting a vehicle, best pricing, and great service after the sale. I have been to their dealerships in both Colorado and Arizona and believe the culture of this company is at the pinnacle of sales and customer service.

susancousino

Nov 25, 2013

We were so impressed with Scott's genuine interest in getting our vehicle repaired quickly and with the best parts possible! He took the necessary time to do the job right, and we really appreciate that. Scott was honest guy of integrity that we really enjoyed working with. Thank you for making a difficult situation very bearable.

4Runner4the4

Nov 23, 2013

All of the staff at Liberty Toyota were honest and forthcoming throughout the entire transaction. We felt valued as repeat customers; the staff worked hard to find the vehicle we wanted at an agreeable price. The Liberty Toyota business model delivers on its value promise, from sales and financing, to the great service department. Our experiences during the past six years, to include our most recent purchase, have been nothing short of positive. We would definitely recommend Liberty Toyota to family, friends, and colleagues.

Buttercup400

Nov 21, 2013

Putting a car in the hands of people don't know can be really frustrating. As soon as I pulled into Larry H. Miller I was greeted with friendly smiles from everyone! It was soo refreshing and put me at ease. The main person who helped me was named Preston Stewart he came over to help me and it was really nice to see that he knew exactly what he was doing. He had a friendly Can Do attitude and kept me up to date with what was happening with my car while it was being serviced! HANDS DOWN it was the BEST experience I have had a car service center! I will keep coming back too!!

2GreatVees4Me

Nov 7, 2013

Always appreciate the advice of service advisor Paul Reed who goes the extra step to ensure the work is done promptly and correctly. Also appreciated Trish who help in the beverage center.

dkirk48

Nov 5, 2013

I researched the type of car I want for 3 months. I read Consumer Reports, Kelly Blue Book, JD Powers, and Edmunds for the one that would meet my requirements, such as fuel efficient, safe, powerful enough, and very reliable. Color, comfort, and size were not as important. Price was the key to my decision to buy now, instead of 6 months from now, when I expected to replace my Honda Prelude. I considered the Venza, Prius, Accord, Mercedes CLA, Mazda 5, Nissan Altima, and Hyundai Sonata. The consensus of all that I studied was the Camry. I chose the Hybrid because of its technology advancement. I started at Liberty because it is close to my home and told me they honored the USAA Buying Service program. My first visit was to test drive a Camry Hybrid, which Michael Caldwell took me on. I was satisfied that the Camry was a quality car and everything the articles said it was.I worked online with Eric Boersma and negotiated the options that were available for a Camry Hybrid. He was very helpful in explaining the possibilities and found a car at another dealer to meet my request. He was so willing to bring the car to Liberty and avoid the added expense of options I didn't want. A few days after the online work, I visited Eric and worked out the details of the purchase, including every expense as listed in the USAA Buying Service. So, I was very willing to finalize the deal and sign the offer, allowing Eric to bring the car to Liberty. Two days later, the car was available, so we finished the purchase. Overall, I never had such a simple, non-contentious, agreeable new car purchase. I'm glad I went to Liberty.

kromegas

Nov 5, 2013

I made an appiontment to have some work done to my Tacoma. All services were rendered on as origonally contracted even with the additional work performed. The items of concern were inspected and advised to me. Being self employed, my time is very valuable and I feel Liberty Toyota took care of my needs without wasting my time which I can't say of other dealerships in Colorado Springs. My girlfriend uses Liberty Toyota and has had good dealings as well. Overall I feel my needs were met and I don't feel ripped off I WILL return for morew services.

chefwannabe

Nov 4, 2013

Joel met us immediately and was nothing less then professional. He was not pushy, he was very nice, patient, and very attentive. Joel was also very funny and made it fun to buy a car. That is how it should be. Joel(with blond hair) He listened to every thing we wanted, answered all our questions, and never left us to do something else. When I changed my mind and wanted a different car, he was not mad or annoyed. He said no problem and promptly switched gears and helped us find it. I ended up with a Highlander and could not be happier. Joel made this whole experience so smooth. I would definitely recommend Joel to all my friends. Thank you so much for making it fun.

peggyrose1

Nov 3, 2013

I had a great experience. Cindy was very nice and very informative. Everyone was helpful and polite.l received the asked for price and I'm now enjoying my new Rave 4. Thank you so much for all your help.

DPRllama

Nov 1, 2013

This visit was for a 40,000 mi. checkup and oil change. Nothing extraordinary or difficult about the service, but I was pleased with the service.

flatulent

Oct 31, 2013

Your Service Center was prompt, courteous, and friendly when I arrived after making my online appointment. The staff, even people walking by as I sat in the waiting room, smiled and spoke. However, I was most positively impressed that, after one of the service people sneezed (twice), one of her co-workers said, "God bless you." I LIKE that your employees are neither censored nor censured for such a display of respect, and I am pleased that they work in an environment that does not discourage or preclude it.

pwlafferty

Oct 30, 2013

My wife and I haven't purchased a new car in 11 years. We were very pleased with the process and how we were treated by all of the personnel that we dealt with. We really appreciated the time spent showing us all the features of the car prior to our driving away.

stunuffer

Oct 30, 2013

Mike Caldwell was very patient with my 16 yrs old daughter and I during our visit. He allowed us to take multiple test drives and provided a very thorough review of the work that had been done on the vehicle. The sales management team was easy to deal with and we are very satisfied with the final price negotiated. I would recommend this dealership without hesitation.

colleenmcg

Oct 24, 2013

Had a fabulous experience, really could not have been any better! Ryan Halvorsen was helpful without ever being "pushy", he was very concerned with meeting our expectations and finding us the exact vehicle we wanted. Which he did! We also felt treated very fairly, we got an excellent price for our trade-in vehicle with no hassle. The purchase price of the new vehicle was also fair and the negotiations were truly easy and "hassle free". Love our new Sienna - it's an awesome van and we were extremely satisfied and happy with our entire experience at Larry Miller Liberty Toyota. Highly recommend - Ryan, the dealership, and the Sienna!!

catilden

Oct 23, 2013

Todd immediately greeted me and started the paperwork for the 5K checkup. He had someone check the windshield glass for nicks and them told me it would be ready in 30 minutes or less. He called in less than 30 minutes that it was ready. The checkout was great - Todd told me what they found and them welcomed me back for anything else I needed for my car. I have never had such a pleasant experience.

opmgnt

Oct 22, 2013

Preston was very helpful. He answered all my questions. As this being my first Toyota, I had a few. The service was quick and I like that my car was washed.

Bbertoniere

Oct 18, 2013

I had a fantastic experience at Liberty Toyota. Courtesy and customer service was their top priority. Cindy Preston was a very knowledgable Salesperson and Justin Lombardi was easy to deal with and extremely fair on pricing my trade in. The final step was with Shaun in Financing. Quick and efficient process, not pushy with additional warranties and such. Overall I would give these guys the highest rating and recommend them to anyone.

Ds2929

Oct 18, 2013

Both Gary Haines, who handles all of our service needs on our 2 Toyotas and Bill Nelson that our daughter dealt with when buying a new Rav 4, were professional, honest and took care of all our needs in a very efficient and timely manner.Would highly recommend both

klbauder

Oct 12, 2013

I was at LHM service center recently to get snow tires. Is there any other car to drive besides a Toyota? I have driven Toyotas for many years. My experience at LHM Toyota is always a good one. The service is exceptional. I've dealt with Paul Reed off and on for many years. Paul is friendly, great at his job and extremely helpful. I don't even mind waiting at the dealership for my car since the waiting area is comfortable and welcoming and they time the appointments so they are working on your car as soon as you take it in. Subsequently, you wait the minimum amount of time it takes to get the job done.

robertkoehler

Oct 12, 2013

Willie Nelson was very helpful when I bought my Tacoma. He did not put any pressure on me but was very informative and helped me with options.

Rmetcalfe

Oct 11, 2013

Sales team was good, finance team a little unorganized, not the friendless experience I've had compared to hueberger - however the sales team was very professional and answered all questions we had.

kkco

Oct 7, 2013

i was pleased with my outcome at Larry Miller toyota. i never thought i could walk out with a new car. let alone a prius! i came in because i saw a 2006 model in my price range on the website. JC was understanding and not pushy. when he came back with a deal i could afford, i about fell out of my chair! in searching for an addition to our family a good 8 months now, Larry Miller pulled in on many search criteria. i am impressed and thrilled to own one of the most energy efficient auto's on the market. thanks to JC and his compassion.

StokedOldMan69

Oct 5, 2013

From my very first conversations with Ken (Kim) Ruggera to my negotiations with Justin Lombardi, my experience at Liberty Toyota exceeded my greatest expectations! They were very committed to helping me get the best deal on the truck of my choice. For the first time ever I did not feel pushed in to a deal that I could not afford. Kim, Justin and Julio were very aware of my financial situation and were spot on with the payment range I needed to be at.A special thanks to Shawn S. for the Clear Bra recommendation.Liberty Toyota has gained a customer for life! I will most definitely recommend this dealership to my family and friends.

donhoeckle

Oct 1, 2013

Had a great experience with everyone from entry to test drive to financing. Ray was very helpful and enjoyable to interface with along with the internet team and Costco auto buy program.

azipplies1

Sep 29, 2013

Mike "Scott" Tormollan is AWESOME at his job in the service department. Anytime I have an issue with my vehicle he get's me in right away and the problem fixed. I appreciate all that he does to help me.

JeffAlpers

Sep 20, 2013

Check engine light came on with VSC at 152,000 miles - loose vacumn hose was re-attached.I payed $900 for a total servicing on my Toyota Highlander at that time.Then 18,000 miles later the check engine light and VSC light came on again.Upon checking, the same hose came loose again....original fix was not done in a way that would prevent it from happening again.I was told that I needed to pay $110 for tec to use computer to verify this and re-set the lights.Preston was helpful in getting the vacumn hose replaced and a new clamp installed at no additional change to meso that this will hopefully not happen again.This should have been done the first time. Preston was helpful: keeping me informed of the work being done, explaining the problem, and coming up with the proper fix at no extra charge, but he was not able to credit me the regular $110 fee.Jeff Alpers

karenlynnsmith

Sep 15, 2013

John was very personable, professional and informative. He's a bit older than many of the young service men and that is appealing to your older customers, I believe. I am a widow and lean on the service department to make sure my Toyota is safe and well maintained. I often enjoy working with someone closer to my age in certain capacities. The other staff were very friendly and helpful, don't misunderstand me. However I can easily feel stupid in the mechanical world and an older service person can put me more at ease.

pdcano

Sep 10, 2013

Orion was wonderful. No high pressure. Very friendly and helpfull. Shaun was great. He did an excellent job getting financing better than our bank. Everyone we talked to was very friendly. It made the buying experience (something we were dreading) fantastic. Would definitely recommend LHM Toyota

Janecamry

Sep 5, 2013

The salesperson, Ray, was knowledgeable and a gentleman. He listened to me and found cars for me to look at that fit my requests. He answered questions I had comparing the new car and a similar used car.The gentleman in the finance department moved the process along nicely and was equally helpful.I have been coming to Liberty Toyota for some time to have my 04 Camry serviced. I have always had an excellent experience with them and expect this to continue.

Lesliesteveson

Sep 4, 2013

Todd was straight forward and very helpful. I liked Mike's sense of humor as well. Very thorough when completing the walk thru on the truck. Shawn was also great and we did not feel pressured on buying anything extra.

msstuden

Sep 4, 2013

Overall a great experience. Found the truck I was looking for and got what I believe was a fair price. Joe was very attentive to my needs and was able to get me exactly what I was looking for. He was also very friendly and went above and beyond to make sure I was comfortable.

janfredell

Sep 3, 2013

I was in for my 90,000 check up on my Highlander. All my service visits have been great with Gary Haines. He has always been honest about what needs to be done or what can wait for service later. He also tries really hard to keep costs down, but will make sure that what you need is what is done for your vehicle and ultimately your safety. On a previous visit he made sure that my husbands truck was fixed correctly. There was a sound that we could not figure out and Gary had me drive with a tech to see if he could identify it. He actually heard it and worked until he found out that one of the bearings was shot on an axel. If not found it could have been much much more expensive and could have left us stranded on the side of the road somewhere. Great service everytime, even though I may not always like the bill.

SUEP

Sep 1, 2013

Paul Reed was excellent to work with. I was getting a rough ride and the struts were leaking a bit. He ordered new ones for me. They also wash my car every time it is services which is great.

Tharpfe

Aug 31, 2013

Noah and all the staff I contacted were very helpful from making the appointment on the phone to driving out the door. Noah and another woman (I can't remember her name) were very helpful finding the reason why my Highlander did not qualify for the Toyota Care service.

glkennon

Aug 26, 2013

I was on vacation and had scheduled a 20,000 mile service be performed but on my way to the dealership ran over a deer. They inspected my car, got parts from Denver to repair my car and had me safely back on the road to get home to Tennessee to have my car repaired without having to take any additional days off work (without pay of course). Thanks so much for taking care of me and my Prius C.

WTWheels

Aug 22, 2013

My overall experience was good but I do have a few complaints. First, I received a sales e-mail from the dealer stating 9 vehicles were available at Liberty Toyota and they had 0% financing. The 0% financing peaked my interest and initially, all I wanted at this point in time was to test drive, not purchase, a 2013 Tacoma 4x4 with the 6 speed manual transmission. As I found out at the dealership, Tacoma's do not have 0% financing available (must have been hidden in the e-mail "fine print") and, the vehicle I had an appointment to test drive was already sold when I arrived. Also, it turns out this particular truck configuration is rare to find in Colorado, and only 2 other similar trucks were available in the entire state. Then the sales pressure tactics kick in. I know the dealer isn't going to pay to move a truck across the state just for a test drive. So.....now I'm sitting at the dealership wanting to test drive a similar truck but, needless to say, I ended up leaving that morning as the "slightly bewildered" owner of a new truck...... which I hadn't seen yet. After the initial "shock" wore off, the rest of my experience was great, the sales, service and finance folks were very friendly and helpful. Unfortunately, since I had already deleted the original sales e-mail, I couldn't go back and double check the information on the financing and never expected the truck I was interested in to be sold before my test drive appointment. And, finally, the truck I did purchase is awesome!

veverkad

Aug 21, 2013

Overall, Doug made the entire sales process smooth and enjoyable. The test drive and his knowledge coupled with Tacoma's re-sale value made the difference. I've had the truck now for 48 hours and you couldn't pry the keys out of my hands! Now, this is a truck!

GabrielR

Aug 21, 2013

Recently purchased a 1997 Toyota Land Cruiser 80 Series at Larry H. Miller Liberty Toyota. I've been researching used Toyota trucks and SUVs for months in an attempt to find my next project truck. I've owned two first generation 4Runners and was really wanting to move in to a 96-97 Cruiser due to the addition of air bags and some other amenities I was keen on. I'm very excited to own one of the best overlanding machines that Toyota has ever built, as well as the amenities that come with it -- that I did not have in my 4Runners. As soon as I saw this Cruiser online and looked over the immaculate Carfax report I contacted the dealership. Mike Watson immediately called me to set up a test drive that day, and to answer any questions I had in a friendly manner. I live in Denver and making the trip to the Springs was enough to show my interest, but Mike and his team stayed true to form from the initial call to my purchase of the truck that evening. They let my friend (also a Toyota enthusiast and 94 Land Cruiser owner) go over the truck completely, take it for a test drive, and then carefully worked with me throughout the afternoon on finding the appropriate method for purchasing the vehicle that was fair for both of us. I knew that if I was buying a truck that was serviced at their dealership since it came to CO -- regardless of the age and mileage -- I was in good hands. Thanks so much for all of your help guys! Gabe R.Denver, CO

gegan1044

Aug 20, 2013

Our experience from the receptionist to John Christiansen, the sales person, was extraordinary. We explained why we were there and what we wanted. JC listened to us and took us out to the lot to review the inventory and take a test drive. Once we made a decision, it was smooth sailing through finance and the rest of the process. Even though my wife sold cars at Saturn of Chapel Hills for 8 years, she was somewhat apprehensive about buying the car. She had a bad experience the last time we purchased a vehicle and did not want to have her arm twisted into buying something she did not want. She was very pleased with the entire process and will definitely return for our future vehicle needs.

Used car shopper

Aug 14, 2013

After seeing a car on Cars.com, I contacted the dealership to schedule a time to come by and see the car. I was assured by the e-dealer manager that the car would be ready and he would call me if there was a problem. After driving to Colorado Springs from Castle Rock, we got there and of course the dealer could not find the car saying that it was sold. No phone call, no email no alert at all. He tried to offer me some other cars that I was not interested in so we left went across the street and bought a great car from the Mazda dealership. Very poor customer service!

JohnWoughter

Aug 14, 2013

We regularly service our 1993 Lexus LS 400 at Liberty Toyota - simply put, I will never take my car any place else!When a major component went bad, Fred Olsen gave me the option to purchase a factory or after-market part and given the large price difference, I chose the after market part.Unfortunately, the aftermarket part(s) just didn't cut it, and an associated problem arose. Given that, Liberty Toyota - at no charge to me - replaced the part and gave me a rental each time (the aftermarket parts failed more than once, unfortunately.) Ultimately, we both came to the conclusion that the aftermarket for this particular part would not solve the problem and they offered to install a factory part, and only charged the difference in price.Liberty surely lost a lot of money on this repair (labor, car rental, etc.) but each and every time they made the decision in terms of what was best for ME, the car owner.We get this kind of service EVERY TIME we go to Liberty Toyota, which is one reason were looking exclusively at (Liberty) Toyota for when we purchase our next car.

skuntz89

Aug 13, 2013

From start to finish my service was absolutely exceptional! I am a USAA member and I was looking around at both Toyota and Nissan. I was contacted personally by the Dealer's USAA Representative JC Christiansen, and he took care of my every need. My entire experience was very low key, low pressure, pleasant, and actually really fun! JC answered absolutely all of my questions and when he wasn't certain he utilized his team to get me the answers I needed in a timely and professional manor. At first I was interested in the Toyota Yaris and JC not only showed me the Yaris, but also the Scion XD and the Prius C. I wanted a car with a hatch back and something that would fit in my budget. JC delivered! He NEVER suggested something to me that was useless (like some crazy Sport package or anything) and he kept MY NEEDS in mind over his....absolutely professional and a customer service A+ from me. When it came down to the test-drive I chose to drive the Yaris and the Prius. JC showed me all of the features of both cars and was he extremely knowledgeable about Toyota's features, options, and most importantly - about the CARS I WAS DRIVING! I drove home with a brand new 2013 Prius c 2 and I truly believe I am a converted loyal Toyota customer! I would highly recommend this team of professionals for your next car/truck purchase....especially if you're someone who is conscious of our beautiful planet :)

johntagert

Aug 5, 2013

I drove in for service, Did not have an appointment. I was, nonetheless, assisted. Friendly, fast and thorough service. Purchased a 3 service offer. Intend to return !

uamuseme

Aug 4, 2013

I was skeptical about brining my Toyota Sienna in for service, especially when a young lady met me at the service entrance. Once I saw the professionalism of this young lady and that she knew what she talking about under the hood, my skepticism was gone. Jessica Stroud was my service rep and I appreciated her friendly demeanor, attention to detail, and making sure we were satisfied with the service.I was also impressed by their shuttle service, rental care service, and the free popcorn and cold drinks they offer in the waiting room for me and my family of five! Our three boys keep asking when we can go back for more drinks and popcorn! I highly recommend Liberty Toyota for service! Liberty has definitely figured out how to take care of their customers!

Billb3676

Jul 31, 2013

Great experience, fast and professional. Quality of site and service made the visit enjoyable. The whole purchase process was flawless. I highly recommend this place.

Djmcmillan

Jul 30, 2013

I always receive exceptional service! Plus the staff is extremely knowledgable and friendly! Joel Valdez is usually the one who helps me but this time George assisted me. Both offer excellent service that ensures I will continue to use Toyota to service my vehicle.

gweigel61

Jul 29, 2013

This was my first warranty service experience at your dealership and was a little conservative on my replies. Work was completed in less time than I had expected and was very satisfied.

ldalexan

Jul 29, 2013

Tayor Adams did a super job. Very happy with customer relations. People were friendly and answered all our questions. Doing the financial paperwork was quick and painless.

gsaunders

Jul 26, 2013

"Customer Service" and "Quality of work" I'm rating for maintenance since they don't really apply to buying a new car. My experience there (with the car I traded in for the new one) has been that people bend over backwards to please you and do what your car needs, but they are not always successful. I've had to come back on the same issue more than once - though the issues have always been resolved positively.With respect to buying a new car, however, my wife and I could not have been more pleased. Taylor (sorry, forgot his last name) and Justin really went all out to enable us to have the car we wanted at the price we specified. It took a little longer than they expected to get it, but that was not a problem for us. We were pleased that they took us at our word and that their word was also good - not our normal experience with buying a car. We will buy another car from Liberty Toyota, I'm sure, as well as recommending them to our friends (which we've already done).

FranAmos

Jul 24, 2013

I went in for the 30,000 mile service. Scott explained everything to me, was very helpful, the car was done on time, it had been washed, the coffee and popcorn was great. What more could I ask for?

jmfwmson

Jul 24, 2013

Liberty Toyota is the place to take your car to have it serviced. Friendly, quality service, cleans your car when finished, and performs the job promptly.

John5068

Jul 17, 2013

They were very helpful, courteous, & friendly. When we said we wanted to look around they were very nice about it. We don't like high pressure salesmen. They were very knowledgeable about the vehicles and answered all of our questions.

laramae

Jul 17, 2013

Overall, the experience of buying a new RAV4 was great. JC was very knowledgeable about the car and walked a through all the new "whistles and bells" it had. He gave us time to think about buying the car and gave us a fair price on our trade-in and the price of the new RAV4. He also showed us the entire service center and the process of bringing our car in for scheduled service. JC and all other staff members we met at Larry H Miller took great pride in their job working for Larry H Miller Toyota. JC and other staff members made my wife and I feel part of the Larry H Miller Toyota family and we felt their would all go the extra mile to assist you..

CMcClenton

Jul 12, 2013

I came here to get my 70,000 mile service. They also restored my headlight. I left my car there and came back later, but it is always ready. I always receive excellent service here!

HHargrove

Jul 12, 2013

I went here to get service on my car. The experience was pretty quick.

Moreycat

Jul 10, 2013

We were very pleased from the first visit with your dealership. We looked at some RAVs but wanted one with lesser mileage; so we asked Michael to keep us advised if one came in. He called us a week later, told us you had just gotten a 2011 Limited RAV in. We went down, looked at it and were very impressed with the vehicle. We decided we would purchase it. When I took my husband down the next day to sign the paperwork also, I asked about whether it was too late to look at a model that didn't have all the extras that the original one had. Michael was given the approval for us to look at another one; he brought it up, told us to drive it and see if we liked it. John and I got in the car, said to each other, this one does not compare at all with the original one, We then completed the paperwork and are now very happy owners of the 2011 Limited RAV. Everyone was very accommodating assisting my husband, John, who is disabled. Everything went well in every aspect.

Tom0416

Jul 9, 2013

My wife and I were treated courteously and professionally. Negotiating a fair trading price on the vehicle exchange as well as the bottom line price on the new vehicle was not a long drawn out process; which I greatly appreciated. The sales person was very courteous and knowledgeable on the product being sold. He also answered all our questions.

kcoonley

Jul 7, 2013

Ken Ruggera was honest and straightforward. He was very knowledgeable about the Tundra truck. He played by the rules of the USAA Buying Service. I was provided with a very fair deal. Then Shaun Williams got me a much better deal than available through TFS on the financing.

CarltonElliott

Jul 6, 2013

Very friendly Service Department. Maintenance was done quickly. Excellent waiting area for customers having their vehicle serviced. I usually avoid dealers because they find ways to take your money; I had the exact opposite feeling LHM Liberty Toyota. I'll definitely be bringing our Toyota back here!

andrew25

Jul 4, 2013

Great dealership. Everyone that I worked with was knowledgeable, helpful, and courtious. Brandon Neville did a good job getting us the car we wanted and ensured we understood how to use all features.

Anonymous

Jul 1, 2013

I went to this dealership to get service on my Prius. Thing is, before that, I had CALLED this dealership to get a quote on a Prius from there and they never called back. So, in that case, they lost our business as we bought a Prius in Aurora.

EConoley

Jul 1, 2013

I went here to get my lights checked because I had lights on in my dash. They replaced all that stuff for me.

JCF

Jul 1, 2013

I went here to get service on my vehicle, including an oil change. It was fast.

TDane

Jul 1, 2013

I came here to get an oil change. I dropped it off and everything was fine.

slmill2000

Jun 29, 2013

Had to wait about 10 minutes to get checked in...then Jessie shared with me my options and made a recommendation to have the brake fluid replaced. I felt Jessie had my best interested at heart and I will definitely return to this dealership for my service and request Jessie!

Anonymous

Jun 28, 2013

I thought that overall it was really good. I've never had a problem there. Every time I go in, I get great service.

Anonymous

Jun 27, 2013

I thought that overall it was really great. We always bring our cars there.

sayersm

Jun 27, 2013

Levi was responsive to our needs. The whole process went very smoothly. Our questions were addressed. Everyone involved at every level of the process was couteouss, kind and helpful. We will be back.

pinkeyprincess90

Jun 25, 2013

We had gone to so many different dealerships and got treated like trash because of bad credit, but Doug and tori treated us like VIP! It was the best experience me and my husband have ever had while buying a car. I am in love with my 09 Toyota corolla, and happy with the price we are paying! Just wanted to say thanks to Doug and tori for making our car buying experience wonderful! Keep up the good work!

svivekanandan

Jun 25, 2013

Mike and the person at finance dept was patient and explained all the questions we had in spite of the late hours, being it a saturday. I appreciate their work.

apro23jul

Jun 20, 2013

Buying a car is normally a stressful ordeal, however, I purchased our vehicle from Afghanistan, from JC Christiansen via phone conversations and emails. My wife just had to inspect and sign for the vehicle. There was no stress, and JC made the experience a great one. We give JC 2 Thumbs Up! I would do business again with JC and Larry H Miller Dealership.RMO

Anonymous

Jun 18, 2013

I went to the dealership to get my brake light on my dashboard turned off. They fixed it with no problems!

DBail

Jun 18, 2013

I took my car to get routine maintenance and everything was taken care of in a timely fashion.

FTyboroski

Jun 18, 2013

When my wife and I went to this dealership we were looking for a new vehicle. It was a long process, but that was due to my wife more than the dealership. She was looking for a specific one and they were not able to provide it BUT they looked nationwide and went above and beyond and got her into a different vehicle she loves!

SMoore

Jun 18, 2013

I went to this dealership to get recall service on my car. They did that quickly and had no problems.

Mike

Jun 14, 2013

I thought that overall the process was fast. They work around your time. They get everything done.

HSeagraves

Jun 12, 2013

The last time I went to this dealership it was for my 60,000 mile checkup. It was great!

WMarcella

Jun 12, 2013

I went into this dealership for my 40,000 mile checkup and an oil change. They treated me perfectly!

Whitacre7

Jun 9, 2013

A big thanks to every staff member from the time I entered the dealership on 6/2 until 6/7 when I can back to put the clearmat on the car. As a single woman, I have hated the way I was treated every time I bought a car. I am now totally recommending this dealership and look forward to a great relationship in the future. My car is everything I want to start my retirement.

wulfman69

Jun 8, 2013

I appreciated the details of the Tacoma being explained and what the warranties consisted of. Doug was a pleasure to talk to and work with on getting the things that I wanted for the truck. Everyone has been patient and understanding, which doesn't make me feel pressured or rushed.

LoriV1977

Jun 8, 2013

Our salesman, Michael Caldwell, was very knowledgeable and friendly. He didn't pressure us into buying anything. Both of our finance managers, Tori DeLano and Jason Wilensky, worked quickly yet sufficiently. We enjoyed our buying experience and love our new car.

dmarklin

Jun 7, 2013

How does a flood vehicle, possibly from Hurricane Sandy, find it's way to Williams Toyota? The Carfax shows it came from New York but it doesn't say anything about it being in a flood. I'd heard that Carfax should be taken with a grain of salt and it's not a complete guarantee. So why do I say it's a flood vehicle? Well when the seat rails and hold down bolts INISIDE the vehicle are covered with rust and the ventilation system reeks when you turn it on wouldn't you have to conclude that it probably was inundated with water for several days or weeks? The underside and rocker panels also had rust issues. So when I asked the salesman (last name Kostenko) how a flood vehicle ended up on their lot he became quite irate and denied that it was. I was pretty shocked that he turned hostile about it. I told him that maybe the CEO of the company might be interested to know about it and left. So buyer beware. The dealer you thought was reputable and fair might be selling you a dangerous vehicle.

gayabbott

Jun 7, 2013

I was definitely stressed during my time there ... commiting myself to that amount of money is not something I am used to doing. The staff, however, was patient, friendly and helpful and I LOVE my new Prius!

carusocruiser

Jun 5, 2013

Very friendly enviroment with knowlegdeable staff. There was no pressure to do any add ons that other dealers push. The waiting room was very comfortable. Terrance was professional and also genuine.

jb2kewl

Jun 5, 2013

I initially went in for an oil change without an appointment, knowing I needed to schedule an appointment for some alignment repair which required a few hours worth of work. When I talked to my Service Advisor, I mentioned some other noises I had been hearing. He gave me a time estimate for the oil change and analysis of the noise, which was just about spot on. After they performed my oil change and the noise analysis, we talked about the other noises and the part I needed for my alignment. Then he immediately offered to get me a rental car and just fix it right now. This was a great convenience to me, so I had them fix it while I used the shuttle service they offer which had me home in about 10 min, and it picked me up within about 10 min of my car being ready. My car was fixed with no issues and on time once again.

khelmers

Jun 4, 2013

I cannot speak highly enough of this dealership. Mike Kujawa answered an internet query and called me first thing with an incredible deal. He was friendly and professional and went out of his way time after time before, during, and after the sale to meet every possible need. He was AWESOME. You want to work with this guy, trust me!!Justin and Jason were the most personable back-office guys I have ever met. Justin went out of his way to answer every request I had during the negotiation, and he was unfailingly patient and gracious--as if he had nothing else to do except help close my deal. Jason and I had a great personal conversation in between his expert review of all aspects of the purchase.Shawn in accessories and Joel in service finished up by making sure my truck was equipped, safety-checked (with two major repairs at no cost to me), and cleaned inside and out. Lisa in sales went out of her way, even though I wasn't her customer, to take care of me if Mike was out of the office. They are conveniently located in the Powers Auto Park and their facilities are top notch. Comfortable seats, wifi, outlets, coffee machine, popcorn, and Village Inn across the street. They are easy to like.I couldn't be happier with my Toyota Tacoma, and I am walking away with a very happy experience. I'd like to keep my truck forever but next time I buy a car it will be here.

mressler

Jun 3, 2013

I am a 16 year customer of Liberty Toyota. In 1997 I leased a Toyota from Liberty Toyota, Motor City. Three years later I purchased the vehicle. 16 years and 235,500 miles later I traded in my Toyota for a 2013 Camry, which I also leased. During those 16 years, Liberty Toyota, and only Liberty Toyota, took care of the maintenance of this vehicle. I had very few issues with the Toyota product during the 16 years and it proved to be extremely reliable and economical. Hence, when I replaced my Toyota, I returned to Liberty Toyota primarily for the product, but also for the service I received from Larry H. Miller Liberty Toyota. I leased a 2013 Camry and am very pleased with the purchase thus far. Thank you and a special thanks to Ryan Halvorsen for his patience, knowledge, professionalism and dedication to Toyota.Mike Ressler

MDBrannon2013

Jun 1, 2013

JC Christiansen, was an outstanding sale man for Liberty Toyota. He made our car buying a great and successful one. He was very polite, courteous, patient, and respectful. Both, me and my wife was very satisfied with the line of service we received from JC and the rest of the Toyota family. I will definitely pass on to other about the service and care that Liberty Toyota had given to me. I hope everyone who looking to buy a car from Liberty make sure there sales person is Mr. JC Christiansen. Thanks Toyota !!

humrick

May 30, 2013

the dealership staff were very personal, and yet professional in their answering of questions. The top reasons for my purchase was 1)the quality of the RAV-4 (2013) and 2) the price that was given to me for their product.

Jon

May 29, 2013

I wasn't sure if I was quite ready to buy a car yet and my wife is actually the one that convinced me to pull in and test drive a truck or two that I liked. Well, after looking over the lot she told me to go in and just see what kind of numbers they could come up with. I'm really happy that I did. JC was not laying on pressure and he seemed to genuinely care about us as a customer and also was really "into" the products he sells (obviously, he loves Toyota's as much as he should since he's selling them). He had the facts and the social skills and (thankfully) the number I needed to hear. I really got a great deal. The most amazing part is that their computers were down. They were dealing like the "old days"...pen on paper and a handshake. He had to put a lot of faith in me as a buyer that I wasn't blowing smoke about my income and what I could pay for the truck. This was one of those rare instances where the dealer actually had to trust the buyer more than the buyer had to trust the dealer. Well, needless to say, I'm a "hand-shake is my word" kind of guy and so is JC, so it all worked out just as expected. The two "Seans" (Shawn Skalski and Shaun Williams) are also a couple great guys to work with. Just down to earth and easy going. No pressure and easy to talk to. Mr. Skalski got me drooling over ad-ons and Mr. Williams had all the paperwork in order the following Monday when I was able to go back in to sign on the dotted line. Overall, a really good experience. Thanks again guys.

jdlarsen

May 28, 2013

I wasn't sure if I was quite ready to buy a car yet and my wife is actually the one that convinced me to pull in and test drive a truck or two that I liked. Well, after looking over the lot she told me to go in and just see what kind of numbers they could come up with. I'm really happy that I did. JC was not laying on pressure and he seemed to genuinely care about us as a customer and also was really "into" the products he sells (obviously, he loves Toyota's as much as he should since he's selling them). He had the facts and the social skills and (thankfully) the number I needed to hear. I really got a great deal. The most amazing part is that their computers were down. They were dealing like the "old days"...pen on paper and a handshake. He had to put a lot of faith in me as a buyer that I wasn't blowing smoke about my income and what I could pay for the truck. This was one of those rare instances where the dealer actually had to trust the buyer more than the buyer had to trust the dealer. Well, needless to say, I'm a "hand-shake is my word" kind of guy and so is JC, so it all worked out just as expected.The two "Seans" (Shawn Skalski and Shaun Williams) are also a couple great guys to work with. Just down to earth and easy going. No pressure and easy to talk to. Mr. Skalski got me drooling over ad-ons and Mr. Williams had all the paperwork in order the following Monday when I was able to go back in to sign on the dotted line.Overall, a really good experience. Thanks again guys.

jasoncraver

May 27, 2013

JC was friendly and knowledgable about the Tacomas. He did not hassle me or string me along. He service was genuine and authentic and I could tell he really cared that I was geeting the best deal and the right truck!If you are going to Liberty check out JC Christiansen you wont be disapointed.

Forddc2

May 26, 2013

My overall experience in dealing with Liberty Toyota has been nothing short of exceptional. Though I purchased my new Toyota Tacoma on the East Coast, Liberty treated me as if I had purchased the vehicle from them -- with professionalism, efficiency, and courtesy. Since the work on my truck required several hours, the friendly service advisor arranged a loaner vehicle for my use. Moreover, the quality of the work was excellent. Not only did Liberty immediately replace a faulty part that was under warranty, the mechanic power-washed the entire vehicle (body and engine) so the truck looked like it was fresh off the lot when I picked it up. I highly recommend the Liberty team to anyone looking for a new vehicle.

scroll

May 26, 2013

Friendly, excellent and professional service with a smile. Thanks! Looks like I need a few more words to reach the required twenty five so here you go!!

sherriantoby

May 26, 2013

All people we have worked with since car purchase (and before, since we are repeat buyers from you), have been top of your staff. If you need further detail, it will have to wait till after our vacation. Returning on 7/1/13

sjaniec

May 23, 2013

Everyone was very professional and extremely helpful. They all seemed more interested in helping meet my needs than pressuring me into a purchase. Too many sales people are too busy trying to sell that they don't listen to the customer. Your sales people did look to close the sale, but not until I had found what "I" wanted.

howardmr

May 22, 2013

We took our Toyota van in for a tune up and ended up leaving with a Prius V, thanks to Bill Nelson. He is the most professional sales consultant that we have dealt with in a long time.

JASim

May 22, 2013

This was the third vehicle that the wife and I have purchased at Liberty Toyota. We have always used Bill Nelson and enjoy working with him. I feel that Toyota is the best brand of vehicle for the money. I also think the Service Department at Liberty Toyota has some of the best mechanics and best service.

GeneDobee

May 20, 2013

From the time I made contact with Cindy through the USAA web site, the experience was great. Although I had a letter with a price from Todd, she managed to take that trade in price down with her sharp eyes and keen salesmanship. Although not happy with the trade-in price, I worked with Cindy instead of walking away and getting the small defects fixed and returning. The overall experience from working with Cindy to the financial steps with Darwin was one of the best I have had with car buying. This is my 4th or 5th Toyota from Liberty Toyota.

mpmanke

May 16, 2013

very pleasant and attentive staff that were knowledgeable and provided straight answers to questions about such things as lease vs. buy, recommendations on protective equipment add-ons, explanation of operation and scheduling of services provided after the sale

JArceneaux

May 15, 2013

I went to the dealership for an oil change, tire rotation, things of that sort. It was great.

gemcalf

May 15, 2013

Ray Hart is a PHENOMINAL sales consultant! I wanted to downsize from our Toyota Sienna Van to a Toyota Prius V, but was concerned about space. I went to Liberty Toyota with ALL our "stuff" (car seats, stroller, pediatric walker, etc.) to see if it would fit. Ray was extrememly friendly and very knowledgeable about the Prius series. He brought up a Prius V, and waited patiently while I loaded all our "stuff" into it and checked the fit, then went for a test drive. Not once did her pressure or pester me, which I GREATLY appreciated! He let me do my own thing, at my own pace. I told Ray I wanted to talk it over with my husband, and possibly come back with him. Ray gave me his card and told me to call if I had any questions. Two days later, after doing more reseach on the V and the regular Prius, I called Ray to let him know I wanted to look at the Prius V again, and bring one of my twins to see how she fit in her carseat in the back, and make sure she had enough leg room, and also a regular Prius to see if all our "stuff" fit in that one. Once again, he brought up a V, and waited patiently while I put the carseat, and my daughter in the back. Then he brought up a regular Prius and waited patiently while I loaded our stuff inside. Same as before, he never pressured me into buying the car, or made me feel rushed. He was extremely patient and laid back, and so friendly! He answered all my questions about the differences between the two models. I let him know that the Prius V was the car I wanted, and would see if my husband was available to come back to purchase the car. We made an appointment for later that evening, and returned with the whole family to purchase the car.Ray was great during the whole negotiation process, and answered our million questions. When it came time to do the finance paperwork, Jason Wilenski, Finance Manager was GREAT! He quickly got all our paperwork together, talked through everything, and broke it down so it was easy to understand. From walking in the door to purchase the car, and driving away, Ray and Jason had us out of there in a little over 2 hours!

Anonymous

May 14, 2013

I thought that over all it was a very good experience, and that I got very good service.

David

May 14, 2013

Over all I thought that they did an excellent job. Their customer service was great.

Walter

May 14, 2013

Over all I've have positive results, but a few times I had to complain and get things fixed.

Karen L B.

May 13, 2013

I bought a Highlander from Liberty Toyota. The salesman was so easy to deal with, which made the car buying experience a lot less painful than in past transactions. Tom Sharp you rock!

AMolinari

May 9, 2013

I had a splash pan in the front of the vehicle that had ripped out after going over a speed bump. I had to have it repaired. It was expensive, but the repairs were quick and personnel were friendly.

DRoberts

May 9, 2013

I went in for an oil change and to have tires rotated. The service was fast, and the personnel was friendly.

KKolinski

May 9, 2013

I was going to get the car repaired. The service was pretty quick.

LStrange

May 9, 2013

I went to the dealership for an oil change, had asked them to change a light bulb that is difficult to get to. Later on, I had noticed that this had not been changed.

MBattle

May 9, 2013

I was looking at trading in a car I had, and they brought one out that was upgraded. It was considered used because it only had 11,000 miles on it. I got it for a great price and everyone was very friendly and it was fast.

LOliver

May 8, 2013

I went in for a normal maintenance check and an oil change. The service is always fast, and the personnel are always friendly.

LizLoe

May 8, 2013

I bought my Rav 4 (2008) used Toyota there in 2009 and have had it serviced there ever since and all I can say is they take Customer Service to a level I have seldom experienced before. What they do they do right the first time! I've never had to take it back for a "repeat" on any work they have done. They are professional, prompt, know their stuff. Their facilities are first class! Their fresh bagels in the morning and fresh popcorn in the afternoon, with free water and coffee available at all time, just adds to their appeal! They not only bend over backwards to please but do "backflips" to make sure your time is maximized as well as your satisfaction guaranteed. Their shuttle service to/from work and/or home is a feature I can't live with out. Their drivers are the best!! I honestly can't recommend them highly enough! Liz L.

JMaestas

May 7, 2013

I was going to this dealership to purchase a new car. They were very busy, but also very friendly They were very knowledgable on their product. I thought it was great how they demonstrated the features on the vehicle for me.

jjverboom

May 7, 2013

I started with the Costo auto program, showing interest in a Toyota Prius V. Costco then brought me into contact with Tom Sharp of Liberty Toyota. Tom contacted me first by email and then we made an appointment on the phone. Tom was immediately available when I got to Liberty Toyota at the scheduled time. Tom clearly explained the Costco program to me and accompanied me on a test drive with a new Toyota Prius V. When I asked to als test-drive a Toyota RAV4 LE Tom immediately got the keys of the RAV4 model that I asked for. But I did not feel pressured into making a purchase right then. I did return a couple days later and negotiated a good price on the RAV4. Tom was extremely helpful in getting me the RAV4 with the desired color that same day. Shauwn Williams of the financial department was very clear and efficient in finalizing the financial part of the purchase.

THEBEAR44

May 7, 2013

My purchase (2013 Tacoma w/Off Road Package) is the third Tacoma I've bought from Liberty Toyota over the years. Each experience with the dealership has surpassed the one before it. No "pushy" sales attitude at this dealership! I knew what I wanted going in, found it and was out the door in record time. Along with the vehicle, I purchased a significant number of accessories to be installed and was blown away by the knowledge and professionalism of Jessie Stroud and James Zielonka. Both treated me as if I was the only customer they had ... in today's helper skelter customer service environment, such "world class" customer service is truly refreshing! If an issue arose during the initial accessory purchase/installation process, Jessie and James took ownership of the problem as opposed to delegating the matter to someone else. Simply put, Liberty Toyota rocks!

Anonymous

May 6, 2013

I went in for an oil change. They were fairly fast and friendly. I haven't had any problems or complaints for the 2 cars I have purchased here.

CMyrie

May 6, 2013

We came in and told the saleswoman what we were looking for, and she took us right to it. There was no hassle and did not take very long. The service was very fast and good. My daughter loves her car and we were able to get in and get out. Previous dealers it takes hours and with this dealership they were able to get us in and out with financing and everything else!

JElliott

May 6, 2013

Dealer scratched up the grill of my car. They are supposed to pay me for that. I have not been contacted about this problem and am upset and have not kept into touch with me.

LCrooks

May 6, 2013

This dealership rebuilt my engine year and a half ago due to it being faulty and I own a 70,000 dollar vehicle. Unfortunately, I have been having the same problem with my car since that has been done. This courtest was done before the dealership was bought out by Larry H. Miller, and now that they are bought out all they can do for me is tell me I am not covered and will not assist me with my problem as if they do not hear it. I will not be going back to service my car or purchase another.

MBernal

May 6, 2013

I had brought my car in for service, because my windshield had a chip in it and I needed it repaired. The service was very quick and efficient, and they always call and make sure that I am satisfied when I get my vehicle serviced.

SBeattie

May 6, 2013

I went in for an oil change and checkup, and a recall repair. They were great and had me in and out of there pretty fast. Gave it 4 stars because the last time I visited this facility it wasn't too hot.

SPatton

May 6, 2013

I took it in for standard maintenance and was in and out of the door. The service was fast and I was given a call to make sure everything was up to standard.

THollmann

May 6, 2013

I went and got my oil changed. It was pretty quick. I was also contacted to see if the service I got on my car was up to standard.

TJacobs

May 6, 2013

I went there to get some repairs on my vehicle, and the dealership had this guy that was a sub-contractor of some sort and he started circling windshield chips without any introduction and without my consent. He told me to just call it into my insurance. I eventually did let him do the repairs on my windshields but I would have liked to have known or been properly introduced before hand.

ciaoanna

May 6, 2013

Richard was a fabulous salesman. I really appreciate that he did not pressure me in any way.He provided me with a lot of information in a clear, understandable way.I would recommend him to anyone.

kedigo

Apr 30, 2013

We traded our 2009 Sienna mini-van for a 2013 Sequoia this February (a bit late with the review). Joe Walton was our very patient sales person. He is an extremely knowledgeable, no-pressure sales professional. He spent a significant amount of time on two test drives, pointing out the Sequoia's features as well as ensuring that the vehicle would fit in our garage. Joe and the management at Liberty Toyota located and secured the specific vehicle we were looking for (i.e., color and interior and features). I would highly recommend both Liberty Toyota and Joe Walton to anyone interested in purchasing a Toyota. Their entire staff was warm and welcoming as well as experts in their disciplines and Joe was fantastic.NicoleColorado Springs

NJPS

Apr 30, 2013

Good Morning,We had to purchase a new car due to an accident and total of our 2002 pathfinder. I did a lot of research online of all the different Crossovers. We test drove: Honda, Mazda, Hundi first and thought we would purchase the Honda CRV at that point. We decided we still needed to drive the 2013 Rav4 just in case. WEll, sure enough we decided that the Rav4 was a better fit overall for us, although it was a very close race.We test drove the Rav4 w/ Ray Hart and really enjoyed working w/ him. He did not pressure us at all. Once we made the decision on a Rav4 we made an appointment w/ him. Over the weekend on his own time, Ray checked to see what the other Toyota dealership had in stock. When we arrived for our appointment, he told us about a Rav4 at the southern dealership that was a color we liked alot. Long story short that is the car we decided to buy.I had checked into the Costco buying program and we used that to buy this car.We financed part of the car w/ the dealership financial dept. They had the best interest rate we had found. Sure appreciated their effort to find us the best interest rate possible. Tom Sharp was a delight. He helped us pair our cell phones to the new car and answered all our questions doing the walk around. He also gave us a tour of the dealership for our future needs and scheduled our first service appointment for oil change etc.Car buying can be VERY stressful indeed but our experience here was not so, at all. We would definitely recommend Liberty Toyota. We also will be repeat customers.Thank You, N.J.

tequillabeau

Apr 29, 2013

Great service and great people. Finance individual was fast and very nice. Got everything I wanted in a new car. I love it and dealership was great.

amuhme

Apr 28, 2013

Salesman Orion Crabb worked very hard to findthe vehicle that met my criteria and exceeded my expectations. I was pleased with the customer service from the beginning of the experience to the end. Accessory Manager Shawn Skalski was informative and made the process fun. Finance Manager Jason Wilensky was courteous and knowlegable regarding all options of the finance process. Overall I was very pleased with my experience.

dave

Apr 27, 2013

Steve Sorensen at Liberty Toyota was so easy to work with. The finance department was quick also. Thanks guys.

Debbie and Charlie

Apr 27, 2013

this gentleman is excellent at customer service. he assisted us in seeking information. i would definitely contact him again. all of the staff is excelllent.

rmbettac

Apr 27, 2013

Terrance was knowledgeable, friendly and educated me on my vehicle. The service was much faster than I expected and you dealership has again exceeded my expectations.

mdzuricky77

Apr 24, 2013

Cindy is an amazing sales associate. She has sold us three toyota's in the past 18 months. She's fully dedicated to customer satisfaction.

mikewb

Apr 21, 2013

The shop was ready at the appointed time and Noah Sanchez was very friendly and knowledgeable. The appointment took about the amount of time I expected and the car was clean inside. Noah's debrief on the inspection was thorough and professional. I will be back.

Michelle_B68

Apr 16, 2013

WE HAD SUCH A WONDERFUL EXPERIENCE! TOM WAS A REALLY GREAT SALES PERSON. HE MADE THE WHOLE DEAL PAINLESS AS POSSIBLE. NO GIMMICKS, NO TRICKS, JUST A STRAIGHT FORWARD SALES PITCH. WE WILL RETURN TO LIBERTY TOYOTA IN THE FURTURE.

KWilliams12

Apr 12, 2013

I'm a little late with this, but I bought a used Rav4 from your dealership the end of February. Ray Hart was our salesman and he was great! We first walked into the main lobby by a couple of sales associates and nobody said anything to us. We then went outside to look at the cars on the lot passing a couple of other sales people, still nothing. Finally as we make our way to the edge of the lot, a salesman spots us (that would be Ray), and starts walking towards us to greet us. He was quite a distance away, unlike the others that were a couple of feet away. I personally don't like to get "attacked" as soon as I go to a car dealership, but having nobody even say "hi" seemed a bit unusual. Other than that no complaints. Ray was very nice and patient (like many that visit a car dealership, I wasn't going to buy a car that day :)). Ray did not pressure or anything. He was very personable and truly a nice guy. I felt like I could speak honestly in front of him. Jessica Stroud was also great in helping with my leather install. I had chosen a different color (she was out the day I ordered) and she called back before placing the order to explain that the color I chose might not look great with that particular interior. She advised me to go with the factory color which matches great. I was pleased she took the time out to call an even send pics of the color swatches before just ordering my choice. Special shout out to Lisa Totten (sp?), I had met her in the past and she helped with hunting down the swatches in Jessica's absence as well as just making me feel good about the deal I made. Oh, also they did the trade in of my car sight unseen. I was happy with my deal and got everything on my Rav4 that I wanted without anything extra out of pocket. Overall I was very pleased.

bobwoo

Apr 7, 2013

Totally pleasant experience - Left with no questions except that of hazard warranty on tires. Have emailed Michelin to determine how we can purchase road hazard insurance for tires. Ken Ruggera was most knowledgeable and very helpful, an outstanding representative.

wlktheplanck

Apr 7, 2013

3rd vehicle we have bought from this dealership, 2nd time working with JC & Gary. Truly exceptional experience working with these guys and Tori. All were friendly, knowlegable & made the whole buying process as easy as and enjoyable as possible. not planning on a 4th Toyota yet but if the need arises I'll be back at Liberty.

realtornyla

Mar 30, 2013

We are loyal, long time Toyota owners. Bought a new Tacoma todaywith Colin. We were very pleased with his expertise and care. Highly recommend him. :) Kenan and Nyla Young

burdoglovr

Mar 30, 2013

I service my Honda and Toyota here. Gary is the best!! I have been coming to him for all of my service needs for four years now.

meggiec

Mar 29, 2013

This dealership has always gone above and beyond to meet our families needs when it comes to fixing our cars or selling us one. ( We are a Loyal Liberty family as we have purchased 7-8 cars from you all. Had them all serviced there and have considered any other brand. All of our repairs are right the first time or on the very rare time it isn't it is fixed as fast as possible and always right that time. We have never had a time where we have had to get really frustrated with you all, that is just not the way, you all run your dealership.

orvilleflaugh

Mar 28, 2013

Theses people were great. We are happy the way we were respected. They did a lot of work for us. This is the thrird Toyota the we have bought.

Coloradoyoung

Mar 26, 2013

This is the second vehicle we have purchased through Cindy Preston at LHM Liberty Toyota and the Costco Auto program. Cindy is wonderful, friendly, and will look out for your best interest, and the dealership is top-notch. We appreciate the seamless, smooth process, and outstanding customer service. We also service our vehicles here and would recommend it!

EarlBrown

Mar 23, 2013

Worked with Liberty Toyota on three vehicle purchases thus far and couldn't be happier. Used the fixed USAA pricing for the first time when other dealers in the Springs wouldn't. The no hassle approach, and knowledgeable staff (sales, manager and finance) made this the easiest purchase ever. Test drove other makes and always end up back at Larry H. Miller. Very pleased. By the way, the other dealership I went to was Phil Long Ford and they treated me like a second class citizen. They wouldn't work with us on the price, wouldn't honor the USAA pricing and the sales manager even stated they don't haggle down on hybrids because the demand they can get the sale, especially in Colorado Springs. I wanted to support Ford because of not taking a government bailout, but the dealership sealed it for me that Toyotas will be in my driveway for a long time to come.

stibodeau

Mar 22, 2013

The 2 salesmen were very friendly & knowledgeable of the inventory & went out of their way to help us find the right vehicle for us. The waiting got long while the paperwork process was happening.

Mom of Two

Mar 20, 2013

very nice easy to deal with the cars are priced and they have a great recon process.

Liebling

Mar 20, 2013

It was for us a wonderful experience to take the Toyota Tacoma out of the showroom on the same evening we laid eyes on it.Alfred did a wonderful, excellent, brilliant and outstanding job. His overall job performance was far above and beyond absolutely exceptional.The job performance of the whole staff on that Friday night was also absolutely exceptional.

Brian and Jenai

Mar 18, 2013

We recently purchased a new vehicle from Liberty Toyota and were pleasantly surprised by how easy the entire purchase went. Our sales person was professional and knowledgable. An absolute pleasure doing business with Liberty Toyota. Best car buying experience we've ever had!!

metalbroncs96

Mar 16, 2013

Overall great experience. Time spent waiting would be our only complaint. The negotiation went quite well and both sales asscociates were very professional. Thanks Lisa & Orion!

82tony

Mar 15, 2013

Larry H Miller, Liberty Toyota is a First Class Dealership! I,ve done business with them before and will do so in the future. Their Salesmen, Store Management and all other employees are very professional, courteous, and careing for the customer to receive the outstanding service that they provide. JC Christensen spent many hours with us to make sure that we received the product that we were looking for. Darwin, the financial expert treated us very professionally. The Larry H Miller Dealership was our choice in purchasing a new Camry SE. A Great Car Dealership! Anthony C and Jean M Snyder

lindaort

Mar 15, 2013

Experiece was great and very smooth. I will be senfing people to your companyAs a matter of fsct this weekend I have a co worker thst will be going there this weekend

msblhdstrm

Mar 14, 2013

Noah Sanchez always greets me with a smile and a handshake. He is very thorough about reviewing what it is on my car that will be serviced. He also explains what will be done: like when the thermostat was going to be tested and the rotors checked visually and by a test drive. He called me back with great news that the thermostat was functioning at the high end of normal; he also explained that there was still plenty of thickness on the rotors and that they only needed to be machined because they were warped (vivid vibrating found on the test drive. One of the many things about Noah is that he is always looking for ways to save me money, if at all possible, without affecting the quality of service delivered or the excellent repair/maintenance results on my car. The diagnostic charge wasn't necessary on the thermostat, he explained, because no problem was found. The rotors didn't need replacing, which saved even more money. Though, prior to knowing the rotors only needed to be machined, he did quote me the original parts price as well as the after market price for rotors, which was valuable information. The mechanic found a clamp missing on the bellows for my rack and pinion and that the parking brake needed to be adjusted. Noah did an excellent job of explaining those things to me and the benefit and cost associated with doing those things. I completely understood, before I drove my car home, not only the issues I brought in to be serviced, but, the extra things that were found needing service as well. I have never been to a Toyota dealership that took such time, detail and care in helping me understand the work being done to my vehicle. I cannot tell you how valuable that is to me as a customer. I leave not only feeling confident about the work that was done on my car, but, I don't have to "second guess" what I've been told or wonder if everything was so thoroughly inspected. This dealership actually does the 21 point inspection. They don't just say they did and mark the paper and staple it to the invoice. Noah actually even goes through with what was found during the 21 point inspection step by step. That kind of customer service inspires confidence and loyalty, which I have in doing business with this dealership, Noah and whomever the mechanics are doing the job on my car. So, thank you Noah, the great mechanics and Larry H. Miller Toyota dealership. I am a loyal customer because I am treated like a valued customer and for all the reasons mentioned above.

marciaveatch

Mar 10, 2013

We had a most delightful experience buying our new Toyota Highlander. Kim Ruggera was the most courteous (along with Michael Caldwell) salesperson (s) we've ever dealt with. It was totally a great experience. These two guys are "above and beyond" helping us make our decisions. We give them both the highest score possible! We will recommend them to anyone we know.Also, Shaun Williams in finance was an extraordinary gentleman. He went out of his way to advise and help us and we were very comfortable with the whole transaction.Jessica Stroud was a delight! We had a wonderful few minutes in her office and, while we didn't purchase any additional accessories, we plan to come back as soon as possible and add the accessories she strongly recommended. She is a real asset to this dealership - as is Kim, Michael, and Shaun!All in all, we are very satisfied with our purchase and those who were so helpful to us. Thanks to all involved!

teamrn

Mar 6, 2013

I was amazed; to test drive a car, LHM sent someone to pick me up. Unfortunately the first car we test drove had problems from the get go. I test drove another car WAAAAAY out of my price 'just for grins' and fell in love. I had special needs from a car and it was a match.Doug Smith was entertaining from the get-go. We went to lunch and he entertained me all afternoon, regaling me with funny and intriguing stories. I never got the feeling that the kindnesses of the sales staff were 'sales ploys.' I really felt genuine kindness from them. Toyota sells it's own product, but Doug Smith was very knowledgable about the product he was selling, explaining everything that was needed, as did Darwin _______. Even though the RAV4 we purchased was not near the budget, payment for it did not have us robbing out savings and I couldn't be happier with my new (USED) car!Thanks to all the staff at Liberty Toyota for making my purchase such a wonderful experience. Give that Doug Smith a raise! Annie Nowlin

family_jennings

Mar 3, 2013

Mr. Joey Colbertson was very friendly and helpful. He got my 4 Runner back to me within an hour and half. Very please on how you fix my vehicle

mtw61

Mar 3, 2013

Hi Orion,Mike and I had a wonderful experience with the staff. You, Kim and Shaun were very friendly, helpful, knowledgeable and most of all had a sense of humor :) (Kim especially). The mechanic we talked to seemed knowlegeable also. (Stuart)?We rated the Quality of work at ok due to the cleaning, detail people. We are very disappointed in the clean up crew. The dash was cleaned well. But the rest of the inside of the car was as follows: driver seat has blue dye on it (probably from blue jeans), the DVD and plastic parts on ceiling were not cleaned. The carpet was the worst.....french fries, cheetos, pretzels, candy, and red stains were found all in the back. It didn't look like any attempt of cleaning was done except a quick vacuum. So needless to say we were very disappointed. We also found a Nintendo DS game if the owner wants it back.We marked the price good because of the overall condition of cosmetic issues (big dent on side of van, knee size) and a crack or tear in the leather on the driver side seat. We did not really notice this till we brought it home. Yes, we saw small dents, scratches etc, but the larger one seemed larger in the sunlight at home. Plus the interior cleaning, as we mentioned above, was not good. Otherwise, we might have marked the price great. Shaun was very helpful in replacing the "chrome".So overall, it was a great experience if you can call going thru all of the stuff you go thru as great! Yikes...car payments!Thanks to you guys we mentioned above,

TeamSmith97

Mar 1, 2013

I was happy, I brought in the email coupon one was for a 30.00-40.00 oil change, or 10% off of service. I must have miss read the oil change coupon because I was told it said no hybrid oil change, but Terrance Manson figured out how to get my other coupon to work for me so I didn't have to pay the full 70.00. Which made me happy, (I hope he doesn't get in trouble for this review But I was very pleased with my discount) I would also like to state I am soooo sorry for my messy hybrid, I love/live in it to much. But I have had my oil and inspection and my car is in working order, so we are off to Chicago in 20 days! I love a good car ride don't you? (0: April

cosrl

Feb 26, 2013

Great service in finding what I was looking for in a new truck. Met my expectations and at a reasonable price. Would recommend them again.

colomtnclmbr

Feb 24, 2013

Feels like everyone at this dealership is on board to go the extra mile to be the best. Very unexpected experiance.Our salesman Brandon Neville was friendly, fun, down to earth, genuine, and talked to you not at you. He was great.Extra perk was it felt like I was buying a car from Will Smith : )He may be one of the best car purchase experiances you can have, y'all just don't know it yet!Darwin in finance was sharp, straight forward, explained the paperwork and options clearly and consisely. Very good and enjoyable experiance with him as well. From a business owner to Liberty Toyota North - Thanks guys!

tgarzajax

Feb 22, 2013

We needed a 'fully loaded' 2013 RAV4 with silver exterior and black interior. While this was not in the current store inventory on Mon 2/18, Cindy quickly pursued identifying what we wanted in the supply chain when we returned on Wed 2/20. We closed the deal late 2/20 and took delivery of the RAV4 on Fri 2/22. It is important to give the customer what they truly require and not be steered in another direction. Cindy never wavered in going after what we wanted. Great job, Cindy!

atc1

Feb 21, 2013

Our salesman, Michael Caldwell was fantastic! His knowledge of all models of cars was amazing. He took us on two test drives, and retrieved another car in which we had expressed interest from the Motor City office. He guided though your inventory, and when we selected a 2012 Camry he guided us though the purchasing process. He then helped deliver the vehicle to our home. Michaerl is very friendly, highly professional, and a great assett to your operation. If we need to buy another vehicle, we will definately ask to work with Mike again! Thank you so much for a great experience.

cdoucett

Feb 20, 2013

We came to Liberty Toyota because we wanted to purchase a Toyota Avalon Limited 2013. We decided to go through the Costco purchasing program. It was a wonderful experience because there was no negotiating involved. The sales people were all very pleasant. Richard kept us up to date on all phases of the purchase. We ordered the exact car we wanted, and it arrived exactly as promised. Since we took delivery of the car, Richard has been more than helpful with all the questions we have had.

JoeCarBuyers

Feb 18, 2013

Great experience, nicest car dealer I've ever dealt with. Beautiful facilities, especially if you're waiting for a car to be repaired. Free coffee, soda pop, bottled water, popcorn. Clean restrooms. Play area for little ones.

Silverhawx

Feb 18, 2013

There was a issue when I bought the vehicle and I had to return to the dealership 3 times to resign papers. Subsequently the oil changes were not listed in the computer. On this visit in order to get this accomplished it took several hours for just and oil change and to straighten out your paperwork again. The employees were helpful and did there best to help me. I asked Noah to call me when he found out when this was put in the computer. As of 021813 I have not heard from him and do not know if the oil changes or my service plan is in the computer. If you could have Someone call me at (719)649-3427 and let me know if this has been done I would Really appretiaite it.Michael T. Moore

ATVMan

Feb 12, 2013

Overall, the experience was good. I wish I could have seen some of the sticker price reduced over what I eventually paid.

houserlynx

Feb 10, 2013

The best kind of visit is that which required no effort on my part. We scheduled our appointment over the phone. I appeared at the appointed time. Mr. Haines met me in the service bay, already knew what we needed, and off went our wonderful 4Runner. Later in the day, I received a phone call from Mr. Haines giving me a "heads up" on a single small issue that I will address later, and notice that the truck could be picked up at any time. When I arrived some time later, he remembered who I was, had my billing ready, and my 4Runner was waiting for me, in the service bay, clean as a new penny. Again, no effort on my part and my 4Runner is still running as though it were new.

erik.nerdalen

Feb 1, 2013

Overall the experience was OK. I really enjoyed working with my sales rep Taylor Adams, but did not have a good experience with the store manager Justin Lombardi. After purchasing my vehicle, Taylor shook my hand and congratulated me on my purchase, thanked me for my business, and said Justin would be out to congratulate me as well. However instead of Justin, another representative whom I never met or worked with came out instead. As a result I felt a little disrespected as a customer considering the person I made a business deal with (Justin) never shook my hand. I would love to say I would be a repeat costumer, however I didn't feel like the dealership appreciated my business and I felt no connection what so ever with the management team.-Erik Nerdalen

Gehaller

Feb 1, 2013

Overall, satisfied with transaction. Dealership forgot to mention the free season passes to monarch, ask for my payment, and give me my paperwork. Michael Caldwell was a pleasure to deal with.

chaos123

Jan 31, 2013

Great dealership that has a very good customer focus. No pressure and willing to work the numbers to satisfy everyone. Great atmosphere and the dealership is kept looking good.

christina patton

Jan 30, 2013

I was very impressed with the customer service I received, I felt comfortable with my purchase. Everything was thoroughly explained to me and all my questions were answered.

vtspeer

Jan 25, 2013

Willie was fabulous to work with. He is very knowlegeable and passionate about the quality of Toyota cars. We learned a lot about our Prius and the Rav4 we bought. Jeff Mattingly was also great with work with. Good experience overall and we would highly recommend Liberty Toyota.

brett.reed.73

Jan 23, 2013

Everyone was very professional. They all did excellent work on getting my car buying needs met. It was a pleasure to work with all who helped in the buying process. I will definitely go here first when deciding to buy another vehicle.

jbenavid

Jan 23, 2013

It is my pleasure to provide feedback regarding our experience with Alfred Purser on Friday, January 18 and Saturday, January 19th for the purchase of our new vehicle. Alfred demonstrates exemplary interpersonal communication skills and strives to provide the very best customer service in a caring and genuine way. Alfred has that ability to connect with his customers and immediately we knew that he would take care of our need to purchase a new vehicle without feeling undue pressure. Most importantly, we felt respected through-out the entire process; and in turn, we gave respect as well. Liberty Toyota could use more sales representation like Alfred Purser! Please contact me if you need additional information. Thank you Alfred....keep up the good work and share those outstanding communication skills with your peers.Take care,Josephine BenavidezDirector, Pre-Collegiate Development ProgramsUniversity of Colorado, Colorado Springsjbenavidatuccs.edu

AndrewWatson

Jan 20, 2013

I Had a good experience with this dealership purchasing my 2013 Highlander Limited. I would have rated it an excellent, but the initial price they offered me was basically MSRP, and I had a much better quote from another dealer in a different city. After explaining that I could save $5000 by purchasing from a different dealer, they matched the price. From then on the experience was great, and the employees were fantastic to work with and were extremely helpful. Mike was by far the nicest car salesman that I have ever worked with. They also gave me a fair price on my trade in. I would recommend this dealer, but just be sure to do you homework before you purchase.Sincerely,Happy Customer

Jutta Pampus

Jan 18, 2013

Joe was the most knowledgible of all the dealerships we went to and explained all of our questions we had. His friendliness was also a big plus.Jutta Pampus

Aggie2005

Jan 17, 2013

Great salesmen, who took the time to show us the features of the car, explain the pricing and allow us to take our time. The finance personnel and employees who prepared the car for us were incredibly helpful in explaining the features, making sure we got the taxes the lowest we could. Further, upon completion of the sale the salesmen came to our house to pick up the spares tires and parts for the trade in so we wouldnt have to. Outstanding dealer, clean showroom, professional people!

Towerguy

Jan 13, 2013

During a previous visit, several things were done but one item was somehow overlooked. I brought the 4Runner back to have this taken care of and specifically asked for Paul Reed. When we bought the 2002 4Runner three months ago, Mr. Reed went out of his way to make sure we were taken care of and this was not forgotten. I don't know anyone that enjoys bringing their vehicle in for service, especially in a bad economy when money is tighter than normal but, Paul made this visit enjoyable. Anytime a customer can leave the dealership with the problem corrected AND laughing, it was a very good experience. Paul got the vehicle in and out sooner than expected and, instead of just handing us the keys and saying the usual "have a good day," he took us to our 4Runner to make sure everything was in order. On the way to our vehicle, another customer was wanting to give him a hug. I'd say he is doing everything right and is an obvious asset to this dealership!

Robert Messinger

Jan 7, 2013

Friendly service from everyone how helped us with this transaction. Great group of people there! I would recommend them to my friends and family in a minute!

Lynn dougherty

Jan 4, 2013

Overall experience was very good. We were inconvenienced by a long wait to meet with Finance to Pay for car as there was a meeting going on and no one was avaiable to take care of us for over 1 hour. We arrived at the dealership to pay for the car at 8 am and didn't leave until 10:30 am. Also one of the rubber cup holders was missing in the Rav 4 we purchased.

EVDrummond

Jan 2, 2013

Overall I liked dealing with Richard. Although we knew that a new Rav was in our cards, we did not plan to buy it that night, so I guess Richard did a good job. He was friendly and did not play the typical "salesman" with me. I set the stage pretty quickly that I didn't want games and that we knew what we wanted, just wanted to find out pricing. Because we went through the USAA buying plan it was pretty simple.

jfharv

Jan 1, 2013

Have not bought from a dealership in years as we do not like the high pressure and the back and forth negotiating that goes on. We did not feel that here. There was some negotiating on the price of the trade in but over all it was a pain free experience and we would do it again. Michael was very patient and let us make our own decisions without pressuring us one way or the other.

noelinco

Jan 1, 2013

Tom Sharp is the salesman who contacted me re: my search for a Sienna. He was very friendly, helpful, and actually made me want to buy from him. I'm in sales so I appreciated his enthusiasm and willingness to help. At the dealership, Tom was caring and kept us updated on the process of buying the van as different departments did their parts. The finance manager (whose name I cannot remember) was friendly and helpful. At no time did I ever feel pressured to buy anything extra or pay more than was originally quoted. Tom showed us all of the features of the Sienna and even paired my cell phone to the audio system All in all, it was a very positive experience and I would definitely do business with Tom Sharp and with Liberty Toyota again.

Carolynn2k10

Dec 31, 2012

OMG. Outstanding service. Really made me feel like I was cared for. Totally recommending Raymond and Toyota in Woodmen to everyone in my company and Fort Carson! Shawn from finance was amazing as well. Their service to me made me know switching from domestic to foreign cars and especially working with Toyota has been one of the best decisions I have ever made so far! Toyota (and all other dealerships) needs more people like Raymond Hart and staffed with an amazing financer like Shawn(?). Furthermore, the new car is amazing and falling in love with the MPH values. From $80 a week for filling up gas to a brand new 2013 Toyota Corolla that gives me 29 of combined city/hwy at a great price and with ease... Still in shock!

Soccerswty12

Dec 28, 2012

I had a very bad car buying experience before and jc was awesome, if we ever need another car in the future I will be going to him

thecolesincolorado

Dec 28, 2012

We like the competitively priced oil change and tire rotation package, and the quick turn around time. We appreciate the excellent service that we have received from both Mike and Fred. In addition, the waiting room makes it much more conducive to getting work done while waiting.

ewhitelock

Dec 24, 2012

After a month long ordeal of traveling around the state of Colorado looking for a new or used vehicle to purchase, Richard Eades was the most professional and relaxed sales representative I had interacted with. He listened to me, got me into exactly the vehicle I wanted, and streamlined the process as efficiently as possible. I will be recommending this dealer, and Richard Eades specifically, to anyone who asks. Once I spoke to Financial Services to sign the final paperwork, I was helped by Jeff Mattingley who was extremely detailed describing all aspects of warranties and other options and was not at all pushy. Actually made the ridiculous pile of paperwork sort of fun.Overall a great buying experience, and will continue to use this dealership to service my vehicle as long as I reside in Colorado.

jeflaclair

Dec 24, 2012

We looked at Nissans, Toyotas, Hondas, and Jeeps. Mike was very patient waiting for us to decide. We drove Highlanders and 4Runners. Mike found us the 4Runner we were looking for.

corgigirl

Dec 23, 2012

TOTALLY AWESOME!! Joe and Justin R.O.C.K. and they really treated me like family and made me feel "safe" in the scary world of "single blonde womman buying car"!I WILL be back when/if I need another vehicle. Sincerely,Andrea Berenson

yogk

Dec 20, 2012

It was no hassle car buying experience.From sales to finance team, everyone took time to explain things and giving only what's really needed by me rather than forcing anything on top.

vartantavitian

Dec 19, 2012

no problems so far, i would recommand my friends and family to this dealership and i would recommand everyone to visit this place first. friend staff free coffee and free soda two televsion and a large launge, but the female staff are not friendly they do not smile.

rjandrt

Dec 18, 2012

I had made an appointment to have two recall notices performed on my 2007 RAV4. However, being new to the area I didn't realize there were two Larry H Miller Toyota's. I drove to the facility off of Tejon and arrived at the allotted time. I was told I wasn't in their schedule but could be accommodated. They indicated there was another Larry H Miller Toyota on the North side. I asked how long it would be and was told 2-3 hours. I asked for a ride to Monument but was told they didn't go there. Person I spoke with was accommodating but not overly friendly. I made the decision to drive to the North facility, and, even though I was late for my appointment Noah was most friendly and said 'no problem'. I asked that along with the two recall notices that they reattach the under-hood insulator. After inquiring about a ride home I was told they drive customers all over Colorado Springs and that driving me to Monument was a common occurrence. I only had to wait a little amount of time for my ride home. While service was being performed they called to let me know that the transmission pan was leaking and asked if they could go ahead and repair it. I informed them that I had recently had the transmission serviced at another facility and would take it back there for repairs. I had not known of this issue and would not until maybe some issue arose with the transmission Proactive response on their part. After being notified that my vehicle was ready I arranged for a ride back to the dealership. I was pleasantly surprised to find the there was no charge for reattaching the under-hood insulator. Outstanding service!!!This experience was most pleasurable.Thank you.Rick Jandrt

TundraOwner2

Dec 18, 2012

Great experience. I decided last minute to look at a Toyota before buying another GMC truck. The price was right and the truck was what I was really looking for. Mike was very helpful and the management team was top notch. Thank you Toyota!

GraySP22

Dec 18, 2012

I was in the market for a Tundra for some time but was out of the country. I visited the dealership a couple of times prior to my purchase to test drive and ask questions. I was never pressured to purchase and was always treated like a customer about to spend 40K expects to be treated. Since 1986 I have owned two 4-Runners and Tacoma and a 2005 Tundra. I have never been disappointed. I would definitely recommend Big Jim, Jeff and the rest of the team to friends for a great car buying experience. Thanks again.

Clarissa0318

Dec 17, 2012

Great job, I appreciated Noah's ability to for me in, when I incorrectly made an appointment at the other location . Also Rick the shuttle driver as great too!

jamielittle

Dec 17, 2012

We had a great experience at LHM. Betty is amazing in sales and makes the whole experience very comfortable. Jeff was awesome and very informative.

Josephpaul

Dec 17, 2012

I have used you 3 times and it has been a pleasant experience every time. I trust the recomendations of the service people and feel I got my moneys worth. Thx

RandyEbert

Dec 17, 2012

Mr Ruggera went above and beyond helping me get my 2013 Prius, he got in contact with me through the dealership website and endured 3+ weeks of constant questions and assisted me in finding the perfect car for me. I would highly recommend Mr Ruggera to anyone looking for a new car.

bobtoyo

Dec 13, 2012

I baught a car last year in another state,and it was the worst buying experience of my life,the salesman and his sales manager were two of the pushiest people I have ever dealt with,all they cared about was making the sale.I did not have that problem here,Doug wasn't pushy at all,and listened to what I had to say,the guys in the finance department did a great job of making this deal happen,without any hidden surprises,and it was an uphill battle.I left satisfied and I would buy another vehicle from them in the future.

Blessing AdeyemiMobolade

Dec 11, 2012

I like the dealership for their service. I actually think their service team (especially Paul Reed) is incredible but the sales team is another story. I am very disappointed with sales and how greedy they are. Justin Lombardi is very disappointed and I don't recommend him to anyone. They tried to scam me, especially Justin Lombardi (I'd like to share the story of what happened but its too long and too painful). I have been a Toyota owner for years and will never buy from this dealership. I will take my car to there for servicing.

thantan

Dec 11, 2012

I just want to say, I have never had a worse customer service nightmare in my life. My wife bought a 2007 Toyota 4runner from this dealership. After 3 weeks of ownership, the engine light came on. She took it in, and after having it for 4 hours, they told her it was just the gas cap, but they went ahead and took care of the accelerator recall that was on this car. (Why was this not done before the car was sold?) They then said for a $110 diagnostic fee they could tell her what was wrong. She took it to Autozone and got the diagnostic for free, which they said was a throttle position sensor. Liberty told her that that part would be $915, and that would not include labor. They also told her it was not related to the recall, and the warranty on the car was not in effect, and if it was would not cover it. All before she made her first payment. My wife tried to trade the car for something else, and after jerking her around for another month (not returning her calls, telling the bank she wanted a car she didnt, ect.) I called angry. After waiting for a call "right back" for 3 hours, the sales manager told me there was nothing they could do. When we realized Liberty Toyota would not stand behind the car they sold, we took the car to a real Toyota Dealership (Go Toyota) and they said the fix would be covered by the recall, and performed the repair free of charge. DO NOT SHOP HERE!!!! THEY REFUSE TO STAND BEHIND THE CARS THEY SELL!!!!

broark

Dec 10, 2012

nice job Jim; you took care of business and were professional in every way. GAry was involved also, this is at least the second car I purchased thru Gary. As i have said before GAry should be groomed for a store and Big Jim shoudl be groomed for more responsibility

Jessikacosgirl

Dec 10, 2012

Great experience. I was extremely satisfied with everyone that assisted us in purchasing our new vehicle. The delearship was updated and very clean as well.

roncamacho

Dec 8, 2012

The people who took care of my wife's car were very professional, courteous and friendly. Mr. McGee has always been honest with us and would not advise us anything that is not necessary for our car. He did actually call me prior to my visit to inform me when he will be gone and made sure somebody would take care of the problem before he left.I've dealt with a lot of different people in the car industry (eg. service or sales) and have had various experiences with these people (positive and negative), so I can say that I can actually sense if an individual is just trying to make money out of us for senseless repair costs. But Mr. McGee is one of the few honest people I've ever met and dealt with. I really believe he is a man of integrity and is a valuable asset of your company.

percydlopez

Dec 7, 2012

Outstanding service! This is the first time ever I purchased a new vehicle, where I was not pressured to make a decision. The sales person was courteous and attentive. Knew all the details about the vehicle.I will certainly be doing business with this dealer again.

westenwing

Dec 7, 2012

I have been working with both men by telephone and agreed on a price for a vehicle. I have had four conversations with them around the appointment to pick up the car and the details of the payment. Just before I would pick up the car the called that the vehicle was sold. Their has been no mentioned in our conversations that the would keep the car for sale or they needed a down payment.I have never been treated so distrustfull in my life by a car dealership.Would certainly not recommend anyone to deal with this comapny. Trust and honesty is not aprt of their values.

Army95bravo

Dec 7, 2012

I was in the market for a new vehicle. I've always had two brands Nissan and Toyota. So I looked into the Toyota Tacoma. I love my trucks! Anyway I filled out the black book information on the Larry Miller Liberty Toyota page. My information was sent and I was contacted by Mr. Day. He first sent me an email and a follow up phone call. Following day I called back and took my information. I knew my credit score and I had $5000 to put down to alleviate my negative equity. So Mr. day tells me he would call me back and let me know what was going on with financing and how everything was going overall. The day goes by and I call him, leave him a voicemail message, no return call. Waited till after 530 pm and still no call back. So I proceeded to call him back, but this time through the main number, since he doesn't pick up his cell phone. I got a salesman and told me John was standing right next to him. Talked to John and I asked where were at with the qualification of the loan. He says he will check with his manager and get back to me in 20 minutes. I told him I was headed up to the dealership. Finally got to the woodmen and powers exit and he calls back saying the deal would not go through and left it at that. He never gave me options on what other methods we could work with. I could've gone with a used truck with low miles or I also had a co-signer! But it comes to show you that it's all about numbers with this dealership. The reason I didn't go the Colorado Springs Toyota in Motor-city was they treated me and a friend, like we couldn't afford to buy a vehicle. I went back to Woodmen Nissan and because of there hard-work I got into a brand new Fontier Pro4x. Thanks Liberty Toyota for your "AWESOME" customer service!!! What a Joke!

coloradobandit

Dec 6, 2012

My wife and I started out the day expecting to visit several dealerships. We visited Larry Miller first and never went any further. From the time we arrived until we drove away with our new Toyota, we were treated courteous, friendly and professionally. I will not hestitate to visit when car shopping again or recommending to a friend.

Kendra Whiteley

Dec 6, 2012

Cindy was fantastic, I drove from Denver, so beforehand she confirmed the vehicle was still in stock. The price was truly unbeatable. The vehicle was in fantastic condition (I got a 07 Xterra). Cindy answered my questions and we moved forward with the sale. I didn't have to barter over price which made the whole experience that much more enjoyable. The finance Consultant, Mike Huffington, went through all my financing options as well as the extra warranties. He explained everything thoroughly. Didn't make me feel rushed but simply answered questions and moved on to the next item. It was a truly fantastic experience.

sutherlandpg

Dec 4, 2012

Everything was quick, easy, and painless. The employees were honest and very helpful to get us the best deal possible. I enjoy the Tacoma and have already recommended it and your dealership. Thanks!

Gene W.Edwards

Dec 3, 2012

We got a good buy on a NEW CAR. We intended to buy about a two-year old car but got a deal on a new one! Furthermore, that car is under warranty for seven years, which means no car headaches for a long time!

KurtO

Dec 3, 2012

I like to know everything about the vehicle Im interested in. Without me asking, Joe Walton explained and demonstrated each feature and option on the vehicle. It was a pleasure working with Joe because he is easy going, not pushy, and is extremely knowledgeable. His profession attitude and great customer service made me a happy buyer. I cant remember a sales specialist that worked as hard as Joe to make certain I had all the information I needed to make a decision.Everyone at this dealership was great to work with.

djwagner22

Dec 2, 2012

The two employees I dealt with were very personable and friendly, as well as very knowledgeable about their respective areas. I utilized the Vehicle Discount through USAA which was honored. I was fortunate enough to be able to take adcantage of the Toyota Financial Services 0% interest rate. In retrospect, however, I wonder if I could have gotten a better deal since the monthly payment ended up being quite a bit more than what I wanted since I am on a fixed income. I don't think enough credit was given for my Camry trade-in.

dmcampb

Dec 2, 2012

Very happy with the customer service when going to have my 5,000 mile check up done on my Prius. I didn't buy my Prius from LHM but they were still happy to take my car in for it check up. Thank you Fred for your friendly service. I will be back for my next service. Also like being able to make my appointment online.

jpappert

Nov 29, 2012

The staff was extremely helpful and professional from the time of first contact via email through driving off the lot. The only small blemish on the experience was the length of time it took to finalize all the paperwork. From the time that the final price was agreed on until departure was about an hour and a half. That seemed a bit excessive for a cash transaction. Overall, though, it was a great experience and I'm very pleased with the service from Tom and Jarred. My daughter loves her car, and I love the price paid.

tk4Runner

Nov 28, 2012

I had a great overall experience because the service representative (Mike McGee) was very friendly, courteous, and informative. He took the time to explain the work and answer my questions. In addition, the work quality was great and any problems were remedied in a timely manner.

upsetatthisdealship

Nov 22, 2012

Never would I recommend this dealership to anyone. Go to a different one in Colorado Springs, other dealerships are friendlier and more knowledgable. I walked in to buy a Black tundra with Black interior, they showed me two white tundras. Service went fine with JC Christiansen, until the general sales manage came over. He was the worst, very condescending, aggressive and not willing to work with the customer. I left and ended up buying a 2013 tundra from a different toyota dealership.

b.alan.baldwin

Nov 18, 2012

Started my search online and was promptly sent a reply and the quote I requested. When I went to the dealership, I worked with Joe Walton who was very personable and professional. He was very knowledgeable and meticulous in showing me every part of the Tacoma I was interested in buying and ensured the my questions were answered satisfactorily. I am not a fan of the car buying process, but Joe and the staff at Liberty Toyota made this one of the easiest and pleasant auto purchasing experiences I have ever had.

egan80920

Nov 16, 2012

I walked in without an appointment after driving 19 hours the day before from Tennessee. I was able to get my truck serviced that day in a short time.

joannegoldbaum

Nov 16, 2012

I purchased a used Rav4. I had the worst experience with the finance department. I had a fast talking high pressure pitch and ended up with policies and services that added more than the car was worth. Worse than that, the dealership did not honor one of the contracts. I later found out that this finance person had been let go for his overpowering and misleading sales pitch. However, there was no attempt to help me correct the problems. I think Toyotas are great cars, but I feel that the atmosphere at this dealership puts enormous pressure on all involved. I recently purchased a new car, and this experience was bad enough that I did not even consider another Toyota.

mountainb

Nov 8, 2012

Since we have been working with Mike "Scott"Tormollan, we have had excellent service.He really seems to listen to what we need, and gets it fixed.

childofgod2k

Nov 5, 2012

I have been looking at the Prius for the last couple of years. Cindy has been fantastic and and very informative through the entire process. I have emailed and come in to test drive several vehicles and always been treated with a friendly smile and very informative sales people.When I finally settled on a vehicle, I found that although it had been washed on the outside, on the inside it was filthy. I asked Cindy if she could make sure it was clean inside and out and she took care of it immediately.Shaun Williams was very quick to handle all of our paperwork, the final price was incorrect and he handled it smoothly and efficiently with a very professional manner.I used the Costco Auto buying service through your dealership and love the price I paid!!I would highly reccommend this dealership for anyone in the future for a car purchase.

Patrot1213

Nov 1, 2012

Paul Reed was exceptional with helping me with my service and explaining my upcoming services and your dealership's incentives for purchasing future services for my truck

Jaeb

Oct 31, 2012

Great service. Great facilities. Great experience. Very impressed with Noah's professionalism and helpfulness. Best Toyota experience in 8 years as Camry owner. Thank you

Brodeurr

Oct 30, 2012

John was a wonderful sales person to work with. We new what we wanted and he was able to get the exact car for us.

sscrosby

Oct 28, 2012

EVERYONE was extremely helpful and it was a stressful time for me as my car is brand new (purchased on 6 Sept 2012) and was making a funny noise. The work done was under warranty and it was completed in a short period of time, even with needing to order the part.

yavaris

Oct 28, 2012

I was very pleased to find out that the issues with the vehicle stablization warning light was minor and the cost could be covered by the diagnostic check fee. Liberty Toyota could have simply over inflated the problem which could have increased the repair cost. But they did not and it has left a positiove impression on me that I am working with professional and honest team/person.I was impressed with level of friendliness, knowledge and promptness of Mr. Mike Mcgee. Again, his conduct left a positive impression on me and I will not hesitate to bring the vehicle back for any future issues/repairs.Off coarse the complimentary vehicle detailing was very much appreciated.Keep up the good work guys!Best regards,Shane Yavari

Mchertel

Oct 26, 2012

I received a cold call from Jarad stated that he could help me out and at 0 percent interest and a lower payment. Turns out we upgraded to a Limited model for the same payment at the 0 percent. No negotiation or haggling, got all we owed out of the trade. Finance was smooth as well. It was just all great!!!

bethanygk

Oct 24, 2012

Cindy Preston was our first contact with Liberty Toyota. From the time she introduced herself until we left the agency -- some five hours later -- Cindy was beside us to make certain we understood every step of the sales presentation. She exhibited great patience as we interrupted her to ask random questions regarding the 2013 Highlander. In the process of guiding us through the many decisions we made, she gave us reasonable time to reach concensus between my wife and I if we felt we needed to discuss any aspect of the transaction. Throughout our time with Cindy, she took every opportunity for us to meet several managers and key employees of Liberty Toyota. We were most pleased that throughout our experience at the dealership we were never subjected to any "hot box" sessions with "attack dogs" we've encountered at other dealerships in the past. My wife and I are most impressed with our new car and the dealership that sold it to us. Looking forward to our future relationships with Liberty Toyota and those employees and executives we met on our first visit. Glenn and Karen Bethany

SpiritEagleLady8

Oct 22, 2012

I took my new Prius to the service department for the clear shield (invisible bra) and installation of seat warmers. Joey was especially helpful since I was paying for the clear shield and seat warmers separately; cash for one, credit card for the other. As an old HR person from way back, I always appreciate excellent customer care and Joey definitely provided it. The only "complaint" I had, and this is much more for your information than giving me a voice to "compain", is that I took the car in sparkling clean, including the windows. When I got it back, it wasn't so clean, especially the windows. Do they use water or a chemicl for the clear shield? I am inquiring because the windows were streaked, even though I had just cleaned them, and there was something blackish in color splattered along the doors and bottom of the car. I understand that the return the car (in the condition it was when dropped off) is not necessarily a part of the service package and I do not intend this as a complaint. I cleaned the car again when I got home. It's more inquisitive so I know what to expect for future trips to the service department.

SpiritEagleLady8

Oct 18, 2012

We weren't planning on buying a new car until sometime between December 2012 and February 2013, but we were in the shopping-around phase. I had test driven two Prius's and no other cars compared. When I made the decision to get a 2012 Prius, Liberty Toyota went to work doing everything possible to ensure the sale, even though it was two months ahead of our schedule for a new car purchase. We were not high pressured, which we appreciated because neither Larry nor I like high pressure salesmen. Instead, Liberty provided top quality customer service to help me get the car of my choice. I do want to commend the sales staff, especially Bill Nelson and Tom Spark. Bill is the best overall car salesperson with whom I have personally ever worked. In the end, it was he who brought us back to Liberty Toyota. Tom is still new and in the learning curve, but he was polite, friendly, respectful, and very helpful. He went out of his way to assist our needs and obtain answers to our questions. He was FUN to work with, which made our overall experience more pleasurable. I have a lot of respect for this up and coming young automotive sales person. I also want to commend Alfred Purser whose knowledge of the Prius vehicle is absolutely incredible. He's the one who reviewed the many features of the Prius with us. He did the review with patience and respect, and some humor thrown in for good measure. Never once did I feel massively confused by all the varied features of the Prius. I need to become familiar with the features but that's my "job" as a new Prius owner. Alfred is a great teacher to get "newbies" started on their way!Thank you to everyone who made it possible for me to drive my new car off the lot!

dhies

Oct 14, 2012

Our Liberty Toyota new car purchase was the best in the past 30 years. We wanted a high mileage car to reduce our fuel costs. We read multiple reviews at edmunds.com and other websites. We selected the Toyota Prius. Its consumer rating was excellent coupled with an average fuel consumption of 50 plus mpg. We contacted Mr. Thomas Sharp via the internet. W setup a test drive to confirm this was the car for us and the Prius did not falter. Mr. Sharp was outstanding - personable, knowledgeable, and professional. We then obtained quotes from surrounding dealerships and Liberty Toyotas price was by far the best. We completed our purchase in less than an hour. Tom had already prepared required paperwork without discrepancy. We then signed our retail purchase agreement in less than 10 minutes and our car was detailed and waiting for us. Both, my wife and I are grateful to Liberty Toyota for making our new car purchase such a pleasant experience. We have already decided that next year we will be purchasing a new Camry or Avalon Hybrid and we will be returning to Liberty Toyota.

genesullivan

Oct 13, 2012

Shaun was excellent, professional, low pressure and my kind of F&I Manager. We were quick signing several documents, terms were spot on to what Joe and I agreed to. Thanks for changing from the "old days and ways" of buying a new car. See you when I'm ready for my next new Toyota!

rubio_israel

Oct 13, 2012

Cooperation was exceptional. Very friendly and they worked with the deal I had in mind. No gimmicks or behind the back financing. Awesome and professional staff. Very happy with my new Hybrid.

kat77

Oct 12, 2012

Joe did an awesome job working with me and my husband during our purchase process. He listened to what we were looking for and worked hard to deliver the vehicle that we wanted.Additionally, we had a lot of time constraints during the process that Joe and everyone at the dealership respected and worked around. Thanks Joe for being the kind of sales person who listens to what is important to your customer vs. trying to sell what you think we wanted.

LDCG04

Oct 5, 2012

Outstanding service! They offered me top dollar for my FJ Cruiser on a trade and made the purchase of my new vehicle a smooth and quick process. In fact, I was in a rush the day of the purchase and accidently picked out the wrong size vehicle and bought it (bonehead move of my life). Once I realized the mistake later that day I called Justin Lombardi and Lisa Totten and they helped me make the return and get the vehicle I truly wanted at an affordable price. Normally a company would tell you "tough luck" and I would have been stuck, but this Toyota branch helped me through the situation that was totally my fault. It's obvious they go the extra mile to make the customer happy. This is my second Toyota purchase and I am excited to continue as part of the Toyota family.

ADecoteau

Oct 4, 2012

The customer service was outstanding, they were friendly and trustworthy. The entire staff put the customers first and was always patient and thorough. Ken was awesome, he helped me find exactly what I was looking for and was understanding. He worked tirelessly to find my car for me.

Spearson0823

Oct 2, 2012

This was a very positive experience. I was treated with a great deal of professionalism throughout the experience. I was given the red carpet treatment.

hbare

Sep 22, 2012

Malek is a superb salesman. Knows the cars and their features. Not pushy. Proceeds at just the right pace. Explained all the costs upfront so there was no surprises. Even after I left the dealership with the car, he responded to my inquiries over the phone. Shaun graciously welcomed me to the dealership and set me up with Malek. He then processed the financial part of the sale in a highly professional manner, answering my questions so all was well understood. Thanks for a great experience to both!

jawoo

Sep 21, 2012

Joe Walton was so awesome to work with! He took the time to figure out all that I wanted in a car and researched all my options with me. He knew so much about the cars and helped me make the right decision! He made this car buying experience amazing! Thank you Joe and Larry H. Miller... I am loving my new Highlander!

kimbabes

Sep 17, 2012

We went in for a routine service, ended up having to get our windshield and a piece of molding on truck replaced. Nick did an awesome job helping us get what we needed and also called several times to follow up on us to make sure things were ok. Thanks Nick!

Logical7

Sep 13, 2012

We traded in our 2004 low-mileage Toyota van for a new 2012. At first they offered only $2,000 for our 2004 van on trade and finally they upped it to $6,000 which we accepted. Then four months later I get a notice in the mail signed by Ray Reilly, General Manager saying they would pay me $8,500 for the 2004 van. This notice was sent from their records of service I had done on the van, replacing the antennae. I was outraged that they would now offer $8,500 for a vehicle that we had a hard time getting them to give us $6,000 for. I went into the dealership and Ray Reilly was out of town. I was told the offer was based on a low-mileage, excellent condition vehicle. Our vehicle was low mileage and in great condition. In fact, I liked that van better than our 2012. I am very upset at 1. them spamming me with junk mail after we already traded the van in. 2. offering $2,500 more than they actually gave us. 3. Spamming us with junk mail making an offer they were not prepared to live up to.

blair-10

Sep 10, 2012

this was a great buying experience. My husband was out of country and the dealership work with he and I, so that I could purchase the car in his absence. It was a very friendly atmosphere, and I don't think I would have been treated as well elsewhere.

papalarry

Sep 5, 2012

Michael & Ken were very knowledgeable about the vehicles we were interested in and explained all the features, books & paperwork. Michael took extra time with us & let us drive the different models. He went to his manger, Jeff, and helped set the deal for us to purchase my beautiful red Rave4. I wanted it from the beginning but didn't think we would be able to get it. Michael & Jeff made that happen. Ken was with us from the beginning of all the paperwork & explained all the steps we were doing. He explained all the bells & whistles. He was with us until we drove it off the lot. What great service from all the team at Liberty Toyota! Top ratings for all of them.

cmercer80918

Aug 30, 2012

I came into the store for an oil change on my old car and met Jamie Norman. I have to say she is just the BEST, don't lose her as an employee. She deserves a raise...I then went snooping in the show room and fell in love with the new 4 Runner. Needles to say, I ran into JC, who was great and then Justin Lombardi, also Great. Wasn't long before I was sitting in front of Jeff Matting. Jeff was great to work with also.All in all it was a very painless experience. Thank You, Thank You...I'm a new and going to be a loyal customer for sure.Carol M. Shumaker

25jobear

Aug 28, 2012

I have always rated trading cars as being akin to taking a dose of castor oil (and if you have never done that, with or without, orange juice)then you are surely from the younger generation! Fully armed and prepared to do battle, I approached my meeting with Ken Rugerra with reluctance, even though he had initiated the relationship through a prompt phone call following an online inquiry, and our conversation went well into the 45 minute range. I could not have been more pleased when the initial meeting proved to be a far more pleasant experience than one could have ever hoped for. Ken had the foresight to capture a brand new RAV4 right off the delivery truck and hold it for my inspection, the criteria matching exactly what I wanted. I laid out my "battle plan" in detail and through a three-hour negotiation, Ken fought the battle on my behalf. I was perfectly candid with Ken and he, in turn, was surprisingly honest and straightforward with me. The result was that I walked out with a brand new, only 10 miles on the odometer, carefully explained and demonstrated RAV4, an extended service plan that exactly suited my needs, and an overwhelming feeling of satisfaction that has not wavered since. All thanks to Ken! I might add that Mike Harrington showed up early-on in the negotiations and was extremely helpful and cooperative. I also enjoyed learning what options are available for my car and that the price would not change in the future. I have since decided on acquiring a few of these options. At no time was I pressured or lied to, an all-too-frequent occurrence in the car trading industry. I left with a calm feeling of satisfaction and it has not wavered one bit in the interim. I wish I could say the same for a couple of my friends who did not experience the same sense of satisfaction and are now sworn enemies-for-life. I have to thank Ken for leading the journey of mind-changing transactions and satisfactory service up to, and including, when I thought I had forgotten and left my handicapped plates on my traded-in RAV4. I went back to the dealership, asked about them and Ken met me at the reception desk to tell me that he had already removed them and that they were in the back of my new automobile! Now how is that for completeness of details? Don't you dare even think of making Ken a "car salesman"! Who he is and what he does is so much more than anyone can ever teach and as far as I am concerned, he is the greatest asset at your dealership. Toyota speaks for itself, but you would be far better off if you could "clone" Ken Ruggera!

JulieFeuerbach

Aug 26, 2012

Service was completed within estimated time. Joey was very polite and was quick with getting an estimate for me on some additional service I requested.

Beverly Blank

Aug 24, 2012

I stopped by to look at a Prius, not planning to buy that night as it was later in the evening. JC was very friendly and knowledgable and made me feel comfortable with the entire process. None of the folks that I worked with made me feel like I was keeping them there late, even though it was 11:00pm when I left. They all did everything they could to ensure I was happy with my purchase. JC has called me a few times since the purchase to make sure I'm still enjoying my car and see if I have any questions. I appreciate the feeling that I wasn't just a "sale" and they seem to genuiunely care about whether or not I'm satisfied with my decision.

ryan.beene.5

Aug 22, 2012

Everyone we talked with and worked with was friendly and inviting. Absolutely no pressure from anyone which was amazing. Knowledgeable sales staff. Matt specifically was fantastic and by a long way the best salesman it has ever been my pleasure to do business with. Justin was also fantastic working to secure the car that I so desperately wanted without ever making false promises. Overall I was extremely impressed.

Perry Merrick

Aug 19, 2012

Joel, was great to work with, we appreciated how he treated us like family. He followed up on all calls we made, and let us know the price prior to working on the van.

kyle.doughty.84

Aug 19, 2012

Big Jim was very helpful as soon as i got there. Once we were done with the test drive he handed me off to Johnny, who was very knowledgeable about the truck and made the buying process very easy. Jeff made all the paperwork go very quickly and was very professional. All in all, it was a great experience and i will definitely recommend this dealership to anyone that asks.

byronodell

Aug 18, 2012

Overall, it was the best car-buying experience I've had.Salesperson Cindy Preston was very responsive and professional to my inital email questions. I had to come after hours so she turned me over to salesperson Mike Caldwell to coordinate the test drive and sale. Mike stayed late to help us and eventually spent 2+ hours answering our questions, coordinating 2 test drives and ultimately the delivery.I felt like I got a good deal, was treated professionally, and I think the way your showroom was laid out (the play area and the drinks/popcorn area) made the time we needed to spend go by fast. I was nervous about driving down from Denver, but in the end the people, the vehicle and the deal made it well worth it. Thanks for a good vehicle and good experience.

valh17

Aug 16, 2012

Don't know what the salesmans name was who first approached me, but he was a "bad apple"! on the other hand the managers took care of the problem effectivly and very professionally. I will return to your establisment for future service. Please note that Mr Latski was NOT the person who approached me first, but Mr. Latski and two other Managers were the solution NOT the problem.I dont recall the names of the other managers,and did not get the name of the sales person who was very innapropriate.

Danrivers

Aug 13, 2012

Jeff said he'd have his best guy help us and he got Kim Ruggera. Kim was very helpful in showing us the Prius v and the hybrid Camry's. We ended up buying the Hybrid Camry XLE and have been very pleased with it so far. Kim obviously knew the cars very well and even helped us code our phones for the hands-free feature. We traded in our old car and got the USAA discount on the new one, so it was a good deal overall. There was no pressure and a very friendly atmosphere, so we'll be very happy to recommend Liberty Toyota and especially Kim Ruggera. We'll have the Camry serviced at Liberty.

lzinsmaster11

Aug 13, 2012

Was in for my 10,000 mile check up and oil change. Jacob was very friendly and my car was done quickly. Jacob called me promptly when it was completed notifying me that I could pick it up.

axiom308

Aug 12, 2012

Internet shopping at Liberty Toyota is hassle free and a pleasure when dealing withKim Ruggera.I picked out the 4 Runner I was interested in and submitted a request fora test drive and minutes later Kim was calling me to set up and appointment.During the test drive I explained how I was obtaining financing outside of Liberty Toyota which wasn't a problem.No hassles ,no pressure and the final price was WAYbelow book.

kkeiter

Aug 10, 2012

Making an appointment online was very easy. Very thorough and friendly service. Jacob Did not try to oversell my finances. Suggested next services in order of importance.

DKBach

Aug 9, 2012

Gary was extremely helpful and made sure that all my needs were taken care of. He made sure my service was done quickly, and as inexpensively as possible. He even brought the 65,000 mile service cost to my attention, so I would be aware of what was upcoming.

Ramchadwick

Aug 9, 2012

I am very pleased with my experience with Liberty, I love being able to go up there any time and get a free car wash also. They are always very professional and nice when I go in.Thank you for your time,Julie Chadwick

Don Fi

Aug 7, 2012

Jacob Ford was my first contact. He helped fix a rear windshield wiper on our Lexus and we were impressed by his overall professionalism and friendliness. Big Jim, Shaun and Jeff and Nathan made the Costco sales experience one to remember. Fred is spot on the best service tech in the city. Kudos to everyone at Larry H. Miller Liberty Toyota for taking the time to really make a difference.

Lmjeroth

Aug 6, 2012

All three of the gentlemen that assisted us in this lease process were of the highest quality and knowledgeable. They were honest and worked hard to find me a highlander that fit with all my parameters. Malik was patient with me and all of my questions. All three were kind to my. Holden and welcomed them. That is a huge plus in my book! I will return to do business with them for my future car buying experiences!

nancybsc1

Jul 30, 2012

Alfred and the entire dealership was great - no pressure, very friendly and knowledgable. Alfred was very patient and great with dealing with our daughter on her first automobile purchase, he was very kind and helpful. He explained everything thoroughly and made an often unpleasant experience very pleasurable. We were in and out with a new car in 3 hours! I wish I had purchased my Toyota from Afred and this dealership!

toltoy

Jul 30, 2012

Scott provided excellent customer service, spending time answering questions and providing valuable information regarding servicing my RAV4. He also provided relevant, quality information regarding servicing my RAV4 in the future. I appreciated his time and sharing of his knowledge. When I arrived, I requested additional work which I had not previously noted when making the appointment. Scott's quote was within $15 of the actual cost for this additional work. He also provided a realistic and acceptable timeline for completing this additional request and the other planned work.I look forward to working with Scott again in the future.Mary Huff

cmcomfortzone

Jul 29, 2012

Spiral cable replacement (under recall) failed after 10 miles. I returned to the shop and the problem was corrected promptly! I have had trouble with Toyota plugs, too. Thanks!

latkinson

Jul 28, 2012

The minute I walked into the dealership I was treated with respect. Cindy Preston helped me buy a NEW car, something I have not done since 1979. What a wonderful experience. She did not push me into anything, just guided me on what was reasonable and what I could afford. I bought my dream car. Not someone elses that I settled for.Thank you Cindy, you made the experience a dream not a nightmare. L.A. Atkinson

tusing240

Jul 27, 2012

Best dealership I have ever dealt with. Professional curteous and respected our time. Would gladdly do buisness with you again. I was skeptical at first but the sales associated standing out front slacking off and seeming un professional. But when I met Ken inside those reservations went away. I have recommended this dealership to cowaorkers and friends because of the exceptional service and would send all of the to Ken and Shaun if I could

Aragon

Jul 26, 2012

Knowledgable, friendly, wanted what was best for us, and something that is very important to me... not pushy. Experience was great. Have bought many cars from Larry h and have recommended others go and buy cars there as well. My husband and I will not go anywhere else.

BarbaraKaiser

Jul 25, 2012

Dealing with Paul Reed in your Service Dept is ALWAYS great. On a score of 1 to 5 he rates a 10 PLUS. Alfred was good to work with on the purchase of our new RAV 4. Having bought 7 Toyota's & 6 of them with Ray Reilly I know what I want. The 0 % interest for 5 years made my decision to buy a car NOW instead of "looking" around & shopping for financing over the next 3 months. Alfred will get to work with us soon on the purchase of a Tundra truck and I will let family & friends know that he did a good job for us.Barbara Kaiser cell 719 - 232 - 5739

suemason100

Jul 23, 2012

This dealership has a strong, informed manner in selling without being too "pushy". Shawn M. was extremely patient and thorough in answering my numerous questions. I am a retired female without much experience in the "car world" so I had many more questions than the regular customer. I am a shopper who requires privacy and time in making financial decisions. I felt I was given time to consider all options . When I arrived at the dealership I was not even sure I would trade in my leased car on a new model. After much consideration I walked away with a new Camry much nicer than I have ever owned!!!!Thank you to Shawn and the whole staff at Liberty Toyota!

Merrickhidalgo

Jul 20, 2012

Customer service was great. Cindy took care of us. Quality of work was o.k. based on our having to wait for a long time to complete the sale. Not sure if it's a negotiating tactic, but it makes the new car buying experience miserable. We almost walked out.Very friendly. Overall good, would have been great if we were not there so long. Frustrating. Overall because of the great price and dealing with Cindy, we are very happy with liberty Toyota and would recommend them to anyone looking for a Toyota.

beckymessamer

Jul 17, 2012

Ken worked with me for a couple of hours on the phone last week, then for EIGHT hours today staying late with us to finish up the deal. He worked tirelessly to help us get a vehicle we could afford.

denden59

Jul 16, 2012

Very good new car buying experience - knowledgeable sales person - finance - and options were explained. I was very pleased with the deal that was part of the Costco experience.

ducatibz

Jul 13, 2012

Great! Great! Great! Can not say enough about the srvice department. I received a warm welcome. Processed and service done quickly. Then on my way with a clean car. Thanks Again!

fmbkanderson

Jul 12, 2012

Went into the dealership to test drive a vehicle with no intention to purchase. I felt I was pressured into buying this vehicle and I am not happy with it at all.

IRISHLEAHY3813

Jul 12, 2012

pAUL REED IS ONE OF THE REASONS i KEEP COMING BACK. hE IS OUTGOING, FRIENDLY, AND TRULY CARES ABOUT HIS CUSTOMERS. uPPER MANAGEMENT COULD LEARN A THING OR TO BY OBSERVING PAUL.RAY RILEY, STEVE TNED TO WALK AROUND THE DEALERSHIP WITH A "DO NOT APPROACH ME ATTITUDE". UPPER MANAGEMENT SHOULD BE OUT ON THE FLOOR GREETING CUSTOMERS AND THANKING THEM FOR USING LARRY MILLER SERVICE. AS ALWAYS, PAUL IS SIMPLY THE BEST!!!!!!

monique_ortiz26

Jul 11, 2012

Jacob was very friendly called to give me updates on everything and insured I knew exactly what he was talking about. I am part of the Toyota Care maintenance program and even though I am not paying I still received great service.

davegon

Jul 7, 2012

l had a great experience it was very advance in a technical way. The shop was very nice and clean and also he said it would take 1 hour that's how long it took thanks for the fast service.

jabrann

Jul 3, 2012

It was an amazing experience because Mike listened to me, treated me with profound respect, knew the product, accommodated me, treated me fairly, and, most importantly, didn't play games with me. I have already recommended Liberty Toyota and Mike Hawkins, to my friends.

jim hadley

Jul 1, 2012

The only reason the "price" was shown as OK is because I wanted the car for nothing. No, really - the price was obivously acceptable as I purchased the vehicle but I have never been totally convinced I got the "great" deal on any new car - probably because I don't know what a real "great" deal is.

tucore

Jun 30, 2012

Gary Haines, Service, guided me through the upcoming 90K maintenance requirements for my 2006 Toyota Highlander Hybrid. The issue of pending brake and shock replacement was discussed - most likely at 100K. There were two "scrapes" on the '06 which needed repair and based on past experience with your recommended "Authur's Paint and Body", I felt this would be another $900. In addition, the two front mud guards were shredded from 90K of driving. With Gary's help, I concluded that I should look at the possibility of trading-up.Gary found Michael Caldwell for me who provided a demonstrator Highlander. I took the car home, let my wife drive it and with the exception of the color, we decided to make a deal - if the right color could be found. Michael found the right color in Denver and said if I wanted it, he would immediately go get it.... He got back in town around 5:30 PM and the paperwork was done and closed by 8:30 PM.The incentives offered - discount, 25K free maintenance, 0% financing did not affect my decision. I am usually a "cash buyer" but I do not pass up opportunities; these were simply deal-sweetners. The only thing you guys can do to screw up our relationship is stop providing those delicious bagels and coffee in the morning. Seriously, I thoroughly enjoyed the entire process (the second time with you guys) and am totally happy with the results. It is always a pleasure to walk into your dealership.Paul M. Turner

brucecrew

Jun 28, 2012

I was pleased with the service department mainly because Paul took every effort to keep me informed about the problems with my car and what was being done to fix them. He told me what the cost would be and why these things needed to be fixed now. I will not hesitate to bring my car back to your service department especially if I will be dealing with Paul.

iplywthfr

Jun 27, 2012

Had a excellent time being involved in the selection and purchase of my first car. The staff showed that they were knowledgeable and understanding to which was essential to the smooth car buying experience.

montoya66

Jun 22, 2012

I had an awesome experience with your dealership, everyone there treated myself & my grandson with respect...it was great, Boris went out of his way to help with my grandson Damien while I was working with Mike in finance. I don't believe I have ever had the level customer service your Toyota dealership provided..It was excellent..Give Boris a bonus..:) Thank you to you all once again,Valerie A. MontoyaDamien Craig :)

Aileen Berrios

Jun 17, 2012

Mike McGee always takes good care of me. I trust Mike to give me correct information and fair pricing.The dealership provides rides to/from work which they make very easy.

ellisconoley

Jun 8, 2012

Worked with Jessica and James -- After a rocky start having nothing to do with them my install was completed on sched and happilyMat de Laurael was sales and very energetic -- doesn't return calls much though. :(

dbeckersmom

Jun 7, 2012

I was surprised the service was so good and so quick! Very friendly and helpful staff. I was even given an appointment for my next scheduled maintenance. Thank you!

ctw

Jun 5, 2012

Our experience with LHM was outstanding. Johnny was the salesman that we worked with and he made buying a new Tundra a very painless process - I have purchased many vehicles in the past and I can honestly say Johnny was the best salesman I've ever dealt with. It's been a while since we last bought a new vehicle and when my wife and I showed up we were expecting to spend hours haggling over prices, dealing with the "unseen" manager vs. the actual car salesman, etc. Needless to say, we were both surprised when our expectation was not met (no haggling and no "unseen" manager). It almost seemed too easy to buy a truck...I wish every car sales store ran this smoothly.

Githens

Jun 5, 2012

We have bought several Toyotas and usually through JC Christianson.He is honest friendly and very helpful. He goes out of his way to please. Our only complaint is your "bullpen" who make all the decisions on what and how the deal is done, it takes too long especially when everything was up front and very clear to begin with. Sitting around for 2 to 3 hours while they do their thing is really ridiculous. And then one has to double check everything they compute.

pierce207

Jun 5, 2012

Long time Liberty user. Very good experience in recent sales, which also involved Scott Nobles in services. Very good experiences in services over many years.I do not authorize release of my phone number or web address.

Ramfam

Jun 5, 2012

Our experience at Liberty Toyota was great. We received prompt and curteous responses from Mike Hawkins to our USAA Auto Circle vehicle request. We arrived 45 min before store closing but were still taken well care of. Malek was able to quickly get us a test drive in a Highlander SE and show us all the "bells and whistles" of the vehicle. After the test drive, the whole team stayed late to find us a Highlander SE in the color we wanted. They also went the extra mile to give us a good price on our trade as well as a comfortable monthly payment on our new Highlander. In the finance department, Jeff was able to find us even more savings based on our credit rating and financing the loan with Ent Credit Union. Overall, we had an outstanding experience with the Liberty Toyota team and would definately recommend them to others.

bbmcf55

Jun 2, 2012

Great experience! This is my third time dealing with Liberty Toyota at this dealer ship and I will be back and also recommend you to my friends! Thanks, Bruce McFarland

K. Soper

May 29, 2012

I have been a customer of this dealer for more than 8 years. The service department has always been exceptional. I went there yesterday with no intention of changing my vehicle. I was introduced to Kenneth Ruggers, salesperson, who took the time to listen to my reasons for not needing a new car at this time. I was driving a 2010 RAV4 on lease until October, when I planned to purchase the car. Ken walked me through the process of securing a new vehicle, presenting the benefits, while dispelling any possible negatives. I ended up turning in the RAV4 and leasing a new Highlander. His presentation was the determining factor. This is my sixth consecutive Toyota purchase, and I have never been as pleased with a transaction. I will continue to have both of my Toyota vehicles serviced at Liberty, and will be happy to discuss this purchasing experience with friends and family. It's a shame your rating system is based on a scale of only 1 - 5. Dealing with Ken Ruggers at Liberty was clearly a 10.

Ofcpepper

May 27, 2012

Everyone was very helpful and friendly while explaining everything to me. The waiting area was very nice. The service staff stayed beyond closing time to finish my service on my Tacoma pick-up. I was provided with information to consider for future maintenance for my truck.

Hannanie

May 22, 2012

Mr. Nathan had a unique way of convincing me that Corrolla was the best car my daughter. mr. ken was very efficient in processing the paperwork for the sales. Thank you Toyota. My daughter is very happy with her car.

laurakaran

May 16, 2012

We walked in the door and were approached immediately by Mike Hawkins. He was courteous, professional and knowledgable about Toyota and the Sienna we were interested in. We were just there to look but within 20 min decided to buy because everyone was so helpful and we LOVE the Sienna with AWD and you had the color I wanted. Also very happy with the Manager on duty (Gary, I think) and Mike the finance guy. The 0%financing was also a big plus! Thanks!

Jim Gaston

May 11, 2012

Kem brought a welcome, low-key approach to our visits. He knew the rather complex electronics of the Highlander well. If we asked something about which he wasn't sure, he cheerfully found the right answer.

gamaxwell

May 7, 2012

From they very start to the time we drove off the lot everyone we encountered were professional and helpful. I would definitely recommend this dealership to anyone seeking to buy a new car. Ray Reilly I believe went over and beyond what I expected to ensure we had been treated fair.This was an awesome experience

Gbauer1

May 6, 2012

Joey is a rock star. You have a repeat customer for life as long as he works there. His customer service is second to none Clone him!

coddarling

May 5, 2012

I have owned Toyotas over the years because they are quality, reliable cars, but I come to the Liberty Dealership (even though it is out of my way) for one main reason: Mr. Mike McGee is an outstanding Service Advisor. The professionalism of Mike McGee is directly responsible for maintaining my business at Liberty. Let's put it this way: my wife used to go to the "other" Toyota dealership in C-Springs, and due to various issues...let's just say we prefer Liberty.Mike McGee is first and foremost absolutely competent on the technical side. As a mechanical engineer myself, I know what service needs to be done with my car and I am prefer to discuss my vehicle's issues in fine detail. I have been impressed with Mike because he has been a mechanic himself and he absolutely understands the design of my vehicles and is able to easily discuss all of my questions and concerns with me. Secondly, Mike is invariably cheerful and is a pleasure to deal with whenever I go into Liberty Toyota. I have known Mike only a year or so, but dealing with him is like talking to a friend.Third, Mike McGee delivers. When he says something is going to happen, he makes it happen without fail. For example, I had both of my Toyotas in for minor service and wash/wax detail, and Mike estimated the second of the two vehicles was going to be finished on a particular afternoon. I took his word for it, and made plans to pick up the vehicle at that time. This was no easy task, as I live approximately 45 miles from the dealership, and had other engagements going on that day. I showed up, my vehicle was ready as promised with no drama and my wife and I were able to quickly get back on the road. But here is "The Rest of the Story": turns out the service employee that usually does the vehicle detailing was out that day due to being very sick, so Mike was stuck with a vehicle that was not ready to go, and a customer that had been made a promise. So what did Mike do about it? He personally rolled up his sleeves, walked into the back garage and completed the wax and detail service on my truck himself. No, it wasn't "his job", but he made it his business to ensure his customer was taken care off and that Liberty Toyota continues to be the top dealer in town.Here's the bottom line. I am 46 years old and have been around the block. In my adult life I have dealt with various car dealerships not only around the United States but in Germany and the United Kingdom as well. I have, at various times, owned cars from Oldsmobile, Isuzu, Chevrolet, Toyota, and BMW. In my personal experience, Mr. Mike McGee has been, bar none, THE best service advisor/manager that I have ever dealt with. In my professional life, I have run organizations of up to 1,500 employees--so I know what a sharp and valuable employee looks like. Mike is a gentleman, and due to his professionalism and work ethic I have repeatedly recommended Liberty Toyota to my friends and colleagues.

alangriffee

Apr 29, 2012

Mike was very friendly and courteous. The facility was clean and hospitable. One of the employees saw that I was going to get popcorn and got it for me himself because he did not want me to burn my hand on the kettle (it had just finished poping and was quite hot). The service was complete and the car washed ahead of schedule. Thank you, Alan Griffee

JimBonavita

Apr 29, 2012

Buying our new Camry Hybrid was a very easy experience! Everyone was very friendly and accommodating. They were even able to get me a deal with terms lower than my expectations! It was a great day with a great team! Thanks!

wcutts

Apr 27, 2012

From greeting to farewell, we felt we counted. Selection of vehicles (we had narrowed our search to a RAV4 standard 6 cylinder)was ample for colors. (We had made contact via an online search and got an immediate call and invitation.) Delays attendant to test drive, price negotiation, extras, finance and final prep were not excessive. Main salesperson, Mr Purser, was friendly, helpful, and entertaining.

RoyalBarbara

Apr 25, 2012

Mike Harrington was my sales person and helped me achieve the transaction I was looking for. I am satisfied with my experience and the purchase.

teakettle

Apr 24, 2012

Joey Culbertson was very efficient, friendly, and helpful. He went out of his way to insure my wife and I received fast service, assisted in getting a rear carrying case for my RAV-4 added onto my service bill - and, even took the carrying case and set it up for me. He is an excellent representative of your dealership, and for that reason we own two RAV-4 Toyotas!

rjones

Apr 23, 2012

I owned a 2009 Toyota Tacoma and needed to get into a larger truck. Kim Ruggera introduced himself and we looked at the available models. He had an understanding of every feature of each model and the benefits of each option. We looked at 2 models that had the features that met our needs. When talking about price and discounts the salesman invited me to use their internet to check prices. Because I had my Credit Union, my insurance company and a Wholesale buying service. They met the best price I had available to me coupled with the Toyota incentives. I met the Maintenance team and even the individual cleaning and making sure my vehicle did not a any dust on it before I left. I also met the Finance and Sales Manager and both made it a point to make sure I was getting the best service. Overall this was one of the best experiences I have had purchasing a vehicle. Many thanks to the Liberty Toyota Team.

rlaird

Apr 22, 2012

Our 2011 RAV4 had a whine in the drive train ever since we purchased it. When I took it in for service (oil change) I mentioned the whine at a steady forty miles per hour to Fred Olson and he took the car out for a test drive along with technician Chad but said they could not hear the whine. I took the car out for a test drive along with Chad and he said he could hear the whine at forty miles per hour. Chad said he would put the car on the rack to determine exactly where the noise was coming from. Fred called me and said Toyota had agreed to put in a new transmission. The whine is gone and my wife and I are extremely happy with our RAV4 and very pleased with the service at Liberty Toyota.

DarPatten

Apr 22, 2012

I had a great experience dealing with Nathan Clark. He is an awesome saleperson and very helpful and knowledgable in his field. I also was helped by several others to include, Jeff (You Rock Too) and Mike Harrington in finance that wraps up the final deal. It was great working with you all and I will definitely refer to you friends and family. I love my new car purchase and believe I will be happy with it for many years to come. Thanks again guys and see you all soon ...!!

KittenHipo

Apr 21, 2012

Great product.............at reasonable price..........still think I could have gotten more for my trade. All emmployees went above and beyond regular expectations. Would certainly due business with this deawler again.

Betty Oss

Apr 19, 2012

Paul was very friendly and helpful. Our vehicle was taken in as soon as we got there and was promptly serviced. Paul explained everything to us and we will look forward to getting our vehicle serviced there again. When we decide to buy another Toyota, he will be the one we want to deal with. Thank you.

KCUME367

Apr 18, 2012

Kim was positive, upbeat, responsive and thorough. I was impatient with the paperwork and he remained calm and pleasant.He has followed up to make sure I was completely satisfied. He is willing to meet with me regarding any questions I might have re: the features of the car. He represents Toyota and this dealership well.

Hankyota

Apr 16, 2012

Mike provides great customer service--especially during tough economic times. He is always professional and friendly. I don't enjoy the monetary cost of service; but, Mike makes every visit enjoyable.

Shadow1818

Apr 10, 2012

As stated in previous survey Gary provided exceptional customer service, I normally do not take the time to complete these surveys however the service was so exceptional I felt I needed to convey it.

harwig

Apr 5, 2012

Great buying experience as my last one from Chevrolet was not as smooth. Dealership was experiencing computer issues while we were trying to complete the purchase which was a bit frustrating on both sides. After purchase my wife and I noticed a razor cut on the drivers seat. Stacee Payne did a wonderful job spearheading the fix on our vehicle making both my wife and I very please with the service we have received.

cwitdavis

Apr 4, 2012

We are die-hard Toyota loyalists beginning with a brand new 1989 Toyota Camry we purchased in San Diego, CA. Twenty-three years and five Toyotas later, we're still committed to the brand, the service and the longevity factor that comes with these vehicles. While spending $2000 on our 2002 Camry was not necessarily what we had budgeted, we reazlied that we had not had any major repairs/work done on that car for five years - so prorated, it wasn't quite as alarming. Thanks for the good work, the good people and good vehicles. The Harold Davis family.

JJgomes

Apr 4, 2012

I enjoyed my experience working with Nathan Clark. He was professional, honest, communicated well, knowledgeable, neatly dressed and friendly. I asked numerous questions and he answered them all or if he did not know the answer he followed up and obtained the answer. I had driven numerous vehicles and he spent a lot of time with me. I appreciated this he seemed to really care about me and my needs. Overall, he showed a strong desire to make sure I understood the different choices available and the option that come with different vehicles. He spent a lot of time with me. During the portion of the day when I was conducting negotiations he started to help another saleperson who was new. So he had us waiting while assisting me. This was not a problem because he explained this and always checked in to provide assurance where he was in the process. I have been in other dealerships and the part of the process that makes me leave is when I have to wait during this portion of the sale and not being told why it took so long or being kept informed. This was not the case with Nathan. The only portion of the process that made me a little irritated was the wait to see the finance manager (Sean Williams. This was a long wait initially I was told around noon I was the next in. I did not see him until around 3pm. This was not Nathan's fault and once I met Sean Williams he was friendly and professional I just did not care for the long wait. Overall I enjoyed my experience with Nathan and would highly recommend him to friends and family he is an asset to your dealership. Thank you John J. Gomes

genemoan

Apr 3, 2012

this was the easiest and most friendly experience I've ever had buying a vehicle. Mike was extremely knowledgeable about every aspect of the vehicle. i purchased through the Costco program. there was no pressure about final cost and as such the get to know the vehicle portion of the decision process was actually enjoyable. i would do it again - buy from Liberty!

Vicschiller

Apr 2, 2012

The dealership did a fabulous job of helping us find the right vehicle. The level of service, quality of work, and friendliness were great. Special thanks to Nathan Schraner for a job well done!

lpezet

Mar 31, 2012

Professional, courteous and professional. They try to make this very long buying process as smooth and quick as possible. I'll come back for sure.

cmtreasure

Mar 27, 2012

During the experience of buying my first brand new vehicle, I felt like the salesman worked hard to get me just what I wanted. Everyone at the dealership was friendly and talked to me about my purchase and made sure I was being taken care of. When my truck came in, the dealership detailer was out of town that day and my salesman detailed my truck personally. Thank you Liberty Toyota for a great buying experience!

lizyaws

Mar 25, 2012

The experience as a whole was great! Cindy was ill the day if my appointment and Kim was sent right over to help us. I told him what I was looking for and he took us out in the lot and we test drove 2 vehicles. Kim did not sway us one way or the other and let us make up our own minds. The price was right and financing was quick and easy. I actually enjoyed the whole experience. I went in only to look but with the great price and wonderful customer service I ended up purchasing the Tahoe that day.

d&bstewart

Mar 21, 2012

We had shopped different automotive dealerships in Colorado Springs and Pueblo. We decided on the purchase of a Toyota and went to Liberty Toyota in Colorado Springs. We were looking at the different models when we met Kim. He asked what we were looking for in a vehicle and then he showed us what was available at the dealership that might meet our needs, both used and new. We decided on a new Sequoia and he spent a lot of time explaining the different options available on each model. We took a test ride in the Limited model, liked it and said we had to go home and think on it. We are not the spur of the moment buyers. Kim understood and he did not try to press us into buying. We appreciated the time he took with us and his knowledge of the options available that we might like. Because of Kim's outstanding professionalism and very nice personality we decided to buy from him.

nruegg

Mar 21, 2012

As has always been my experience, I was able to get my vehicle in immediatly. This time I was driving to Liberty without an appointment when I stopped to call Paul and ask if I could get the problem looked at and he told me to come right in! I was treaated like a valued customer, had my problem fixed and was on my way in less than an hour.

Laurence.Wutt

Mar 20, 2012

Cindy was very professional, personable, and a pleasure to work with. We went for a test drive and Cindy asked, but did not try to pressure me into buying that day. I explained to her that I needed to check out Edmunds and talk to a friend who had worked in the auto industry. I contacted Cindy a few days later with the price that I was willing to pay and we made the deal. The experience was very easy and pleasant. I don't like time consumming, drawn out negotiations. Cindy then showed me around the dealership and introduced me to a number of people that I would be working with in the future. She then went over my truck with me and contacted me within a day to ask if I had any more questions. I did and she was able to answer them easily. My wife and I normally buy new vehicles every 10 years or so and they have been almost exclusively Hondas. If Honda made a truck that I liked, I would have probably stayed with Honda. This experience has opened my mind to allowing Toyota to compete for my next new car purchase, which says a lot from a person who's last four vehicles were Hondas.

deester711

Mar 19, 2012

Had a very good experience with this dealer. From the service department to the sales department. Came in to have my brakes on my corolla fixed and ended up purchasing a new camry. I am very happy with my new car and with the experience at this dealership. My salesman was very helpful and found the exact car I wanted. I think his name is Malic. He is very new and was a little nervous but treated me very good and was very helpful and able to answer all my questions. Jeff was very helpful and explained everything to me and I was able to get everything on the car that I wanted. Overall I was very satisified with my experience at Larry Miller Toyota and would recommend them to everyone.

akrycho

Mar 18, 2012

Jacob was extremely helpful in explaining not only what was going on with my vehicle, but what could be done to fix it. After dealing with people who were looking to just get money out of me, it was refreshing to have someone who was honestly looking out for the well-being of my car and for me. I felt that he sincerely cared and I wasn't just some random customer to him. I appreciate all of the time that he took with us (and it was a good amount of time) to address all of our concerns. The turn around for the car was very reasonable and I greatly appreciate the effort put in to make me feel safe with my car.THANK YOU!

c_strick75

Mar 17, 2012

I am most satisfied with my Toyota Tundra! I am not an experienced haggler nor do I possess a great credit score so I can't really argue with the interest rate of 10% that I received. Matt was very polite and eager to provide good service. Financing was smooth aside from the paperwork having to be done twice because, after leaving I noticed that the wrong Vin# was put on all the original documentation. My reasoning was that it was late and the vehicle I purchased was transported from another dealership. I was asked to sign a document ensuring my purchase of the truck before before I actually had or even seen it. It was probably assumed that I was to purchase the truck that I test drove instead of the truck that I was promised. It took 3 separate visits to finally complete the financial part of the purchase. Again, it was late and the mix up was understandable. The most unpleasant part of my experience at Liberty Toyota was leaving my favorite Ray Ban sunglasses in the overhead compartment of my trade-in vehicle. I had assumed that I had removed them prior to the trade-in but I didn't. Big mistake!!! I can only assume that the individual in charge of inspecting or cleaning out the vehicle now has a pair of $160.00 silver framed sunglasses. Good for him, he got me! What can I say, it's my fault for forgetting them in there... It just sucks that honesty isn't a virtue that most people possess.

nicholas.holtz

Mar 15, 2012

The entire staff was exceptionally helpful throughout the entire maintenance process, from my initial scheduling all the way through to completion of all servicing. In particular, Fred provided sound advice, and helped me develop a plan for continued preventive maintenance in order to keep my Camry running smoothly. When maintenance is needed I feel that my vehicle is in good hands and I look forward to continuing to work with Larry H. Miller Liberty Toyota for my servicing needs.

Suzanne1951

Mar 8, 2012

Mike McGee was extremely helpful, caring, and professional even going so far as to check my husband's jeep's check engine light problem. We also like that the service was fast and friendly from every member of the staff with whom we came in contact. Thanks again for fixing our Highlander! We will definitely recommend your dealership and come back ourselves!

jmiller3

Mar 6, 2012

Overall experience was good/positive. I think there probably was some more room for the sale mgr to come down in price, but Cindy explained the code in the price. The receptionist and others were helpful while we waited to meet Cindy. Cindy was pleasant throughout our visit. Both Seans were helpful as well. The overal process went pretty well and fast. As I said in my previous review, it was kind of tacky to not have floormats in the truck, then ask us if we wanted to buys some pricey, albeit nice ones after we spent over $20,000. Also, we were first offered the "wrap" for $1025. The we had a second chance to get it for $760 or so. It just seemed like you were trying to get some more $ out of us. I usually do not get extended warranties on stuff. Toyota is supposed to be good stuff, so why drop another chunk on that. I hope I am right in thinking that I will not need it. Seems great so far. Thanks.

cheep

Mar 5, 2012

I had been looking at the Prius,but,really hadn't intended on purchasing a new car that day. But Brandon was able to spend the time with me and come up with a price that I really felt was a price that was quite ressonalble. He worked with my trade-in as well. I love the Prius and am glad I took advantage of this offer. Thank you to the staff that helped accomplish the whole purchase a pleasant experience.

dmasters

Mar 5, 2012

Aaron was very friendly and thorough. I liked that he explained what they were going to do to the car and appreciated that he was the same person I dealt with all day (I dropped the car off and picked it up after work). Aaron is a great customer service rep for you. It was a night and day difference than what I've experienced in the past with another employee at your dealership, so I'm grateful for the improvement.

snakeater

Mar 5, 2012

My wife and I had a great expereince working with John. We spent the better part of the day there and he was able to answer all of questions and go through all of our availible options. We really appreciated his sincerity. Thank you.

Fred A. Fenison

Mar 4, 2012

Immediately upon entering your show room we were warmly greeted by Matt and treated to refreshments. We told him basicily what we were interested in and he went to lot and brought up the Camrys to view and test drive. We had already pretty well decided that we wanted either the L or LE Camry. Just a matter of coming to terms. I knew what I was willing to pay so it did not take long to deal. Matt and supervisors all did a great job. My wife and I were very pleased with our experience with your Dealership.

rlgerst

Mar 3, 2012

Rob Pagura was very professional and helpful. He answered all our concerns with accurately and with sincerity. I felt that he was helping us get the best possible deal. I feel that we got a great upgrade with our new Limited RAV-4 over our old\ RAV-4 Sport. Thanks so much.

Bill Nelson

Mar 2, 2012

Matt was friendly, knowledgeable and professional. Jeff was efficient and professional. The overall expeience was fine but it took a long time after agreeing to a price to complete the transaction, for whatever reason.

barrov16

Feb 28, 2012

My first visit was with Steve/Mgr and it was a great experience. That was my 5,000 mile service call. So then I had made an apmt for my 10,000 mile service call 2:45pm and I was there at 2:41pm. I sat in front of bay door for a few minutes and the guy? came over and asked me who my rep was and I told him I didn't have one, but Steve was who I talked to last time. He had me pull into bay and told me he would get someone for me. So I waited until 3:05pm when the rep Jacob came to help me. Jacob was great! So then at 4:08pm my name was called by a gal? and I signed paperwork. She said my truck is at the end of line that I can just back out of there and go. I get in my truck and paper floor mat was left in truck. So I backed out and left.It seemed very unorganized, as no one was really in the bay directing like they did the first time I was there. Maybe people were on break at that time, I don't know. It was super busy in there, maybe that's why it didn't seem so organized? I hope this helps you understand my view on this day of service.Thank you,Barrie Rovenstine

tingram

Feb 27, 2012

Alex was very nice, very helpful and friendly , was taking care of me and my kid as well while i was busy with paperwork- great guy!Ray- he was the reason i actually bought a new car , what can i say- Man knows his business and does his job with passion and knowledge. Shawn- very helpful , nice and accommodated my needs and schedule . There was a guy in financial dpt who just helped out a lot by making process finish and do it quick . Overall i was pleased at the end!!! Thank you Ray!Alex and Shawn!

MMKCook

Feb 26, 2012

Overall great buying experience. Would recommend this dealership to family and friends. Staff is friendly and the facility is "first-rate". Service Department's reputation is what got us in the door.

bthinger

Feb 22, 2012

What an incredible sales force! Bill Nelson was friendly, knowledgeable, educational, non-threatening and wonderful! Jeff Mattingley knows his numbers and was fast as lightening when I needed him to be while remaining completely thorough. Gary Schmit was "on demand" whenever we needed him and incredibly helpful and hands on throughout the entire process. Ray Reilly is a TFOB (True friend of Betsy)! The whole team made me feel like family from the moment I walked through the door. I'll be highly recommending Larry Miller Toyota to everybody I can. Thanks to all of you for making a stressful situation a very pleasant and rewarding experience!

mphipps8849

Feb 22, 2012

I stopped at the dealership to schedule the 25,000 service.Jacob informed me he could have it dome and back to me in an hour.I was amazed and delighted as the mileage was 24,997.Jacob treated me with dignity and respect and had a great sense of humor as well.I felt valued as a customer.The service was completed within an hour as promised, including repairing a tire!All too often I feel businesses are lacking in customer service and that I'm simply tolerated as an interruption in an employee's day.What a refreshing experience I had at Larry Miller Liberty Toyota.Thank you for helping make my day a pleasant one!Michael Phipps

nagelb

Feb 22, 2012

Cindy is very knowledgable in all facets of sales and knows how to treat a customer right. She was very patient and helpful as I looked at a variety of vehicles. When I made the decision to select a Tacoma, Cindy went through all the options from colors to packages and described what everything was in each vehicle. Cindy handled the paperwork efficiently ensuring that I did not have to sit around and wait. A big thank you for a job well done. Bob Nagel

jack shultz

Feb 19, 2012

I really appreciated Mike's care and thoroughness in determining what needed to be done -- and what did not. I returned to Liberty Toyota after having a disillusioning experience with a repair shop that seemed very professional but ended up overcharging me for repairs and doing repairs that did not need to be done. The work you did ended up costing me $500 less than what I had been quoted by the other guys. I'm back!

RalpyDee

Feb 15, 2012

Gave a high rating because Paul Reed was so helpful and knowledgeable. The new TRD performance cold air intake and exhaust systems ROCKS! Much more power than I expected. It sounds like a performance truck and accelerates nicely. I took a reading before the upgrade (18.8 mpg) and will recheck the mpg at the next fill up.

slreid84

Feb 13, 2012

This visit was by far the best visit to get work done on my car ever! From the first phone call to driving off the lot, it was great customer service! I spoke with Mr. Fred Olson on the phone on Wednesday regarding purchasing new tires for my Scion XA and also having an oil change. He was very helpful when it came to brand of tires, and giving me the price breakdown. He scheduled me the next day for service and was very prompt at answering my questions. My wait was very short when I came to the dealership. I was greeted by Jacob (?), Bryson, and Fred. I was also very impressed that Mr. Olson knew who I was as soon as I came in!! Great service! Bryson provided great service from start to finish. He was quick and efficient when servicing the vehicle. Bryson was so friendly and made me very confident in his work. This was the first oil change in years that I came away from the service that my car did not make noise or shake. The car rides so smooth now and I will definitely be back to have work done by Bryson. I would recommend this service to any one of my friends who live in the area! Very honest, impressive, and friendly. Thanks again for everything!!

LoWyBo

Feb 13, 2012

Paul, Jeff, and Shawn gave us superior customer service, with no high pressuresales tactics. Paul and Jeff were very thorough in explaining the details of the paperwork. The whole sales force were very friendly as they always are. The whole experience was much easier on us due to the professionalism of the employees. As to the price, we believe it was fair and the best we could have obtained.

gmpoirier

Feb 12, 2012

Very good experience. Went out for breakfast. Car was ready 10 minutes after I returned. Work was done effectively. Was please with the car wash as well. Me service contact was professional and personable.

wandalynne

Feb 9, 2012

Joey is always so nice and trustworthy, which is VERY important in todays ecomomy. I would give him a ten but you only let me go to five!Every single time I come in he gets me out as quickly as possible. I tell everyone who has bad things to say about mechanics who they feel have ripped them off with unnecessary repairs,that they should go to Toyota. I have been a customer since 1994. I have nothing but good things to say about you guys. Than you so much for all your help,Wanda Lynne

David Beard

Feb 7, 2012

The atmosphere and the friendliness of the employees that I worked with made it a good experience. In addition, the sales manager introduced himself prior to the negotiations which was a nice touch.

kellicos

Feb 6, 2012

We thought about rating this dealership "good" on overall experience, but that would not have been fair to Mr. Christensen. Mr. Christensen ("JC") was very friendly and helpful to us as we were buying a car for my mother. We only had two small problems in the process. One was that we were promised a particular car (a 2011 RAV4 in Pacific Blue) which the dealership did not actually ascertain that they could get. We signed paperwork to this effect, negotiated a price, put down $1000 earnest money, and were then informed that the car was not available. The second problem was that we were told that the $1000 would be refunded to our credit card as soon as my mother wired the full payment for the car. The issue was that instead of the finance person (Mr. Williams) calling me to let me know the wire was received and refunding the deposit, I had to leave him two messages, which he did not return until a full week later, and then at 8:45pm. Instead, I called JC and I was pleased that he just took care of everything for me. JC got us our copies of the final paperwork and saw to it that the business office completed the credit card refund. We were very pleased with JC.

shaferld

Feb 6, 2012

The friendliness of everyone we have worked with at Liberty Toyota--Service and New Car Sales--has been exemplary. That one fact was the primary reason for us returning to Liberty when we were ready to buy a new car. JC Christiansen was patient, helpful, professional, helpful without being too pushy, and gave us options to choose from (he knew his product and inventory). We appreciate the fact that Liberty is customer-focused and have confidence that Liberty will continue to be there for us if or when we have any needs or issues with the new car (just as they were when we had trouble with our Avalon). Gary, in Service, was another key factor to our return. His personal touch in helping my wife when she experienced problems during a driving trip to another state was rare and VERY much appreciated.

1bsmilin

Feb 5, 2012

As I said in the first survey, Jacob met me at the car, showed me around the dealership, said it would be right about an hour for the oil change ~ and it was! It was nice to have a large sitting area with a tv and newspaper with something to drink and popcorn to snack on while I waited. The place was very clean and the people were friendly. I used a Groupon and it was very convienent.

gregoryride

Feb 2, 2012

The entire staff; sles, service, finance, everyone is grt to deal with and the facilities are the nicest anywhere! Liberty Toyota is great to deal with.Thanks

zxcvzxcv

Jan 27, 2012

Very good service and team work for a neighborhood car dealership. Your service is good but your surveys are ridiculous. No need for a description of 25 words or more.

raybarry

Jan 22, 2012

I came to Liberty because it is on the Costco program. I love the facility; I was given a tour by Paul, my contact. There was no rush or pressure during the process. I was able to drive and evaluate a car similar to the one I wanted to buy. All aspects of my purchase were explained in detail and my questions answered. Shawn presented in detail the accessories I desired, as well as some others. Nathan, my original contact, ultimately delivered my car to me, going over the final product; he had a full schedule of appointments on the day I needed to come in originally. My least favorite was Finance; even though I understand Jeff was doing his job, I felt a bit pressured to get the extended warranty, which I did not get; I might, or not, regret that; just could not afford it. Each person I worked with was personable, competent, and professional; yes, even Jeff.

jdbabcock

Jan 22, 2012

The people I worked with with very nice, I needed my 15,000 mile service. It was my first time getting service on my used Tacoma, the service was great!! I will be back for my 20,000 mile service!!! Overall great experience!!!

smyopp

Jan 18, 2012

Mike Mcgee did a great job of handling my problem. He explained exactly what has been the cause and the course of action needed for the repair. He was friendly, knowledgeable,and complete in his explanationsMy concern about the cost is centered around the high cost of the coolant flush. It was nearly twice what other service companies in the area charge. And that was after a discount coupon was applied. I have no issue with the cost of the necessary repairs done to the 4Runner.

jruffen

Jan 17, 2012

I really appreciated how Gary (service advisor) explained the issues with my Corolla. It's been a few years since I last had any work done on this car. Anyway, I thought he was very thorough in explain what work needed done on the car and what I really appreciated is that he showed me what was wrong with it.

bones70

Jan 10, 2012

Please update my email address it is Kib1952atq.com. Delete MSN address.Paul is helpful and explains service needs with no pressure. I rate him over the top.Some of your reps are pushy and not caring. Paul is the very best.

erniejudi

Jan 10, 2012

WE REALLY WERE IMPRESSED WITH DEALING WITH wILLY NELSON AS OUR SALESMAN HE WAS KNOWLEGLEABLE CONCERNING THE NEW MODEL OF PRIUS WE BOUGHT AND APPRECIATED HIS INPUT ON MAKING OUR DECISION ON WHAT WE NEEDED IN OUR PURCHASE HE IS AN EXCELLENT PERSON AND SLESMAN THANKS TO UYOUR SERVICE DEPT AND WE WILL RETURN TO YOUR STORE FOR SERVICE YOURS TRULY ERNIE & JUDI GARDNER IN PUEBLO CO 719-564-38831

Twinmania

Jan 9, 2012

I really appreciated the phone calls with the status of our repair and the use of the loaner car. Took all the stress out of figuring out how I would get my kids to and from activities. Mr. Culbetson had a friendly demeanor and a great smile. Thank you

vinwonders

Jan 9, 2012

John Lennox at Liberty Toyota is as straight forward and honest as they get. No non-sense, just excellent customer service. I'm on my third Toyota with Liberty and shopped the entire tri-state area several times. The don't come better than these guys. Highly recommend and happy to act as a reference.

Bruce Doyle

Jan 8, 2012

My service advisor, Paul, has takaen care of my needs for over 16 years. I have the ultimate trust in what he tells me needs to be done to my car, starting with the '86 Celica up to and including my '01 Solara. The Celica has 213,000 miles on it when a young driver with two weeks behind the wheel turned left in fron of me. Paul kept that car in great running condition until it was wrecked. It would still be gong except for the accident. Same care and honesty in maintaining my Solara. Paul is the reason I started with Osborn Toyota up through Liberty Toyota.

debwill

Jan 5, 2012

My visit took longer than I had expected but their were many people before my arrival so I was the last one to leave the dealership. However, the experience was better than I expected. The RAV4 is awesome and love driving it around town. It was a serious decision choosing a vehicle that will last a long time and I am confident this vehicle will measure up to my expectations. Thank you for making the process a pleasant experience.

awinger

Jan 4, 2012

Awesome, friendly and very helpful from the time I came in to when I got vehicle. Clean dealership and very friendly people Easy to find

DaniCallahan

Jan 2, 2012

The reason why i am writing this review is because The dealership was warm and friendly. Business went smoothly and the employees were very helpful. I appreciate the experience and look forward to my business with them in the future. This is my first brand new car purchase i am am very excited!

hooplax

Jan 1, 2012

All the staff members were excellant! It was a speedy transaction. We got everything we wanted and at the price we wanted. We would highly recommend this dealership to everyone. I will definitely purchase my next vehicle here.

rrhoades

Dec 28, 2011

After using Tru Car to get the price of the Prius and contacting Cindy to start buying the car it was completely hassle-free and pleasant. Since the car had to be transferred to this dealership Cindy kept us updated as to how the transfer of the car was progressing and when it would be available for us to pick up. A pleasant 2 hours of paperwork and learning about options we had no idea how to work and we drove our new car home.

rlwignall

Dec 23, 2011

As usual, everyone I came into contact with was pleasant, helpful and understanding. The only thing I missed was my regular service manager, Paul Reed......but he deserves a day off now and then!!

dcavit

Dec 22, 2011

Car in for service, serviced while I waited, great waiting area and staff kept me informed of service progress. Car serviced as scheduled with minimal wait time.

JSMeyers11

Dec 21, 2011

I have, for the past 2 years, brought my 2007 Prius for service to LHMiller Toyota? Why? I could go to different places with coupons and get lower prices on service and oil changes. I could trust anyone to replace a battery or to change my oil. I come to LHMiller Toyota because of the experience. The fact that I am not treated as a number. The fact that they have the best techs available to sevice my Prius. The fact that they've stayed late twice in my past services to make sure my car was in top order, knowing that the Prius is my only car. It's a commitment to excellence in their work and treatment of me as their client that keeps me coming back. Not only their respect of me as a client, but treatment as a valued client. Like my buisness and my car matters to them.And if that is not enough....LHMiller is out of my way to get to. I live on the extreme Southwest side of Colorado Springs. LHMiller Toyota is on the Extreme Northeast corner of the city. On a good day, 30-45 minutes of driving. There are closer places, yet I CHOOSE to drive the distance.I will say this, my next Prius will be purchased at LHMiller.

wilsonmj45

Dec 21, 2011

My wife and I had a great buying experience at LHM Liberty Toyota, working with the awesome team of Sales, Finance and Management people. We worked with two sales people (Alfred and Craig) they are two very nice people to talk to. We wanted the Tacoma 4x4 sport, in super white. They did not try and sell us something else; instead they found us the truck we were looking for. We were surprise, thought it would take a few weeks. Next step was starting the negotiations on the price. Craig works with us, he listened to are offer, we considered his, we made a counter offer and I believe we worked out a fair price. We took deliver the next day and worked with Alfred and the general manager Mr. Ray Reilly on trading in our old truck. Again I think we received fair trade in price for our old truck.With the money we saved on the complete deal we were able to purchase some accessories for the new Tacoma. Working with the accessories manger Shawn made this process very easy. To finalize car buying experience we worked with Jeff in finance to close the deal. Working with Jeff was just like the rest of the team, they were all outstanding and very easy to talk to.Would we recommend purchasing a car from LHM Liberty Toyota? Answer; YES

BMCortiz

Dec 17, 2011

The customer service was outsatnding and the sales person was honest with out being pushy. My wife and I often dread car lots but this was truely a great experience!!

KGOBLE

Dec 14, 2011

Customer Service - Always available by phone. I appreciated the fact that when I left a message I got a call back.Quality of Work - Paul made sure that all the documents were prepared correctly when the purchase day came. From the manufacture's perspective, the Sequioa was beautiful and the workmanship out of the factory was fabulous.Friendliness - This Toyota store has always been a friendly business. Always met at the door and always offered a cup of coffee. Doesn't get any better than that!!!Overall Experience - This is the fourth vehicle I have bought from this store. I would say that speaks volumes for this Larry H. Miller Liberty Toyota Superstore.Price - I used the USAA buyer service and the vehicle was priced to meet my expectations - a great deal!!!!Thanks to the entire staff at the Larry H. Miller Liberty Toyota Superstore for making another car buying experience a pleasure.Respectfully,Mark and Kay Goble

LorenRyder

Dec 12, 2011

Alfred was great to work with. Very friendly. Knew where all the cars were, and very importantly...HE LISTENED TO ME! Too often, dealers try to SELL you a car, rather than providing you with what you want. I visited at least a dozen dealers over the course of a week (Honda, VW, Audi, BMW, Toyota, Hyundai), and Alfred was one of the two best sales staff I worked with. (The other was an Audi sales consultant. And when you're looking at spending $60K or more, they SHOULD be great to work with.)I was in a hurry to buy a car, and y'all had what I was looking for, but you also had an exceptional sales consultant in Alfred. Don't know if I got the BEST price -- I assume I could've done better with a broker, for instance -- but it was competitive, and the staff was great.Thanks for your help in finding a car, and thanks to Alfred for being knowledgeable, friendly, and an exceptional listener...Regards,Loren Ryder

mmaurio

Dec 12, 2011

I drive down from Denver to LHM Toyota because of the excellent service and trusted advice they give. I always feel very comfortable in the waiting area and the work is always cimported quickly. Paul Reed does a great job and is incredibly friendly!

Wlwood

Dec 1, 2011

Received great service from Alfred. He was great through the entire process and took time out of his day off to ensure I was taken care of.

95siamak

Nov 27, 2011

The salesman Mr. Sharifi was of great help.Perfocianal and polit. Your financial manager could be more friendly, but overall we had a great experience. We are thinking to buy a truck in future and we will be at your dealership first.

mark.vandermeer

Nov 27, 2011