Larry H. Miller Dodge RAM Peoria reviews

Binga

Aug 17, 2016

Excellent people to work with at the dealership. It's is the second time buying a vehicle from them and it was just that much better this time!!.. thank you to who all was involed. Mike,Flo and John..

catlarr2016

Aug 1, 2016

Another pleasant and quick purchase from LMD. All aspects of the purchse process were handled professionally. Salesman Mike and Will were great. Finance went very well also. We will continue to buy from LMD. Best place in the Phoenix area, bar none.

truckdude

Jul 14, 2016

Kelly Thomas, Knowledgeable, Delightful and Very Thorough. She showed me all my vehicle options. My choice was easy. Overall excellent experience. Will recommend to friends.

Neall777

Jul 12, 2016

My husband and I purchased a dodge charger from your dealership on 7/2. On 7/6 we were contacted by Luis Becerra stating we owed an additional 671.00. He said to my husband "your payoff is more than what we thought" my husband misunderstood him thinking that he meant you guys owed us money and my husband said "so that is a good thing right? " and Luis laughed and said "yeah its a good thing ...you owe US" my husband said excuse me what did you say and Luis tried to ignore him. My husband asked again what did you say and he said you owe us 671.00. My husband told him we did not have the extra funds and that we were already paying 250/more a month for this vehicle. Luis said "will you be putting that on debit or credit" my husband said you guys will have to meet me somewhere in the middle and he said "no the best we can do is a 100 credit so you only have to pay 571" My husband said he would call him back. I called him back a couple hours later stating we were not able to pay the difference and Luis said very rudely "that's fine it will just be sent to collections." I said collections for what? Luis said "the 671 will go to collections and report to both you and your husbands credit bureau reporting" I said we can bring the car back, he said no you signed a contract. He proceeded to raise his voice and tell me that we were not keeping up our end of the contract and that we needed to pay that 671 now and that bringing the car back was not an option at all. He told us we were not allowed to bring the car back. Once he said that I asked for the general manager, Luis said very arrogantly "I am the general manager- I'm the top of the food chain " At that point I asked for his first and last name and said I would call back to speak with someone else. Later that day on 7/6 I called back and requested to speak to you, the rep said ok and that you were available, then shortly came back on the line stating that I could speak with Luis....I told the rep I did not want to speak with him and the rep said ..."why, you don't like Luis?" I did not respond and asked for you again, the rep placed me on hold and said he was informed you had just left for the day and that the only person I could speak to was Luis. I am hoping this is the right email for you because I am highly disgusted with the way Luis handled this entire situation. He was condescending, rude, arrogant, etc. In fact, once I found out his full name I googled him and you might want to do the same. It looks like we are not the only people that feel this way about him. We have bought 3 cars from Larry Miller but will never go back because of how badly we were treated. I took the time to write to you to see what you can do about this before I run to social media. When I had told Luis this was the most horrible experience ive ever had with a dealership he said "ohwell" I said ok so it doesn't bother you that I will be telling my friends and family to never step foot in a Larry Miller? he said "nope doesn't affect me". You really need to consider who you are employing and think about whether or not they are benefiting your company or hindering it. Just do a quick google search and see how he has treated others.

chris2188

Jul 8, 2016

Going into Dodge my wife and i knew what budget we wanted to stay in, we were able to share that with Ryan and he was very diligent in helping us stay within our budget. we returned the next day and purchased our second car with Dodge that week, we were very certain on the price we wanted and Ryan did everything he could to help us get there. overall it was a good experience.

thicks16

Jun 22, 2016

AJ made everything very easy and had our best interest in mind. They came back with a good offer which really limited the need for much negotiation.

Kat Construction

Jun 2, 2016

It was easy and felt very comfortable, I enjoyed seeing all the Dodge Challengers it felt like I went back in time to when I had all my 70 & 72 Dodge Challenger along with all my 68 - 70 Road Runners

Ralph

May 23, 2016

As much as I dislike buying a car from dealerships, I must admit that I had an extremely good and fun experience. Mark Tudor was very courteous and professional throughout the whole experience. Ralph

alexcaballero

Apr 17, 2016

Everything was really easy, everyone was available to help me out if I had any questions. They're all a great team! I'll definitely go back if I ever need another car.

Hemi-xxxxx

Apr 14, 2016

Good people. Went in, got it done. Went home. Painless. Just how it should be. Friendly courteous staff. Even got a couple free gifts as well.

conradpena

Mar 30, 2016

Friendly team and the representative Kelly was very direct and determined and great to deal with. I will be back for another car in the near future for sure.

Matt61

Mar 17, 2016

Lois did a very nice job working with throughout this deal. My only detractor is the detail shop needs to put the Capitol D in detail. I found many spots of tree sap on the truck and a spot on the seat. Should of been caught by the detailer. I found a small dent in the bed that should of been caught and fixed prior to me finding it during delivery.

Thresa

Mar 11, 2016

We have purchased several vehicles at Larry H Miller Dodge Peoria and every time has been fairly easy. This one was by far the most pleasant. Our salesman, Joel Allemand was awesome and the Finance Manager, John Bishop, was great and very fast.

2puppies

Feb 25, 2016

Larry H Miller and especially our salesman (Greg) were great. Everything was explained, no middle man was sent in and we were not shuffled anywhere.It was about 2 hours and we were completely approved with the vehicle and on our way.Can't thank Larry H Miller enough and will definitely be buying our next car from them.

Jayhawk05

Feb 10, 2016

I found the truck I truly wanted here and came with financing in hand. I also had them install a tow receiver on the truck which they took care of while I completed the financial paperwork. They did a great job getting the vehicle ready in a timely manner.

MASTER

Feb 3, 2016

MICHAEL R. WAS OUR SALESMAN, HE WASN;T PUSHY; , SO WE DID NOT FEEL PRESSURED. WAS VERY THOROUGH EXPLAINING EVERYTHING, ,.; SO IT WAS A PLEASANT EXPERIENCE. THANKS TO MICHEAL. ------ GERALD P.

Judy Reagan

Jan 27, 2016

Tom Berg was awesome. He answered all my questions and was very polite. I told him what I was looking for and he found it for me. Went on a test drive and purchased the Journey that I was looking for. I would definitely recommend Tom and the dealership and will use them again on my next purchase.

Linda M.

Jan 25, 2016

We got a letter in the mail that stated that Dodge was buying back vehicles like our 2008 Dodge Caravan. After finally talking my husband into going over there, it only took 2 hours from when we walked into the dealership to when we were driving off in our new Journey. Most surprising was that we were able to get into the new car with an 8.59% interest rate and payments only $60 more per month than we had with the Caravan. The last car we bought at a dealership had a 30% interest rate due to our terrible credit history. Gino made this a GREAT experience from start to finish and we were very happy we didn't have to spend hours "dickering" with them to get the price to something we could afford. Will definitely go to them again next time we are wanting to replace a car.

Judy5119

Jan 22, 2016

I have purchased from this dealership before and have found them honest and no pressure. They listen to what you want and do their best to get it for you.

paul p.

Dec 16, 2015

Stopped by without any plan to buy a car but the experience was great and they did what they could to meet my deal. Henry was great. Will definitely recommend them. Let them know I referred you. Paul P.

Cyr2k

Nov 15, 2015

I had approved financing through my bank which made the buying process very simple; Select a car, test drive, determine extended coverages etc then pay. Today, I am a happy camper.

980752

Oct 28, 2015

Great place friendly staff, very professional. Crazy amount of stock so you will find what your looking for. i Look all around Arizona for a Dodge this dealer has the best price.

joshuajames1

Oct 28, 2015

The Salesman, Sales Manager, and Finance Department made us feel important. To tell you the truth, I wasn't even planning on a buying a car that day, but after sensing that I could trust them, I went for it. We got a better deal than expected and were treated like family.

HolliG

Oct 22, 2015

My husband and I have purchased 9 vehicles here in the past 6 years and we won't be going anywhere else so long as LHM Dodge is around! Will is FANTASTIC!

happydriver

Oct 3, 2015

Kelly was my sales rep and she did an outstanding job! I had no intention on buying a new car and was stern on my baselines and they met them after some negotiating. The service at Larry Miller Dodge is awesome - timely and accurate. I ended up buying a 2016 Dodge Dart and love it.

Finn Girl

Oct 1, 2015

Larry Miller Dodge is the best place to buy a new vehicle !!! The management is awesome as was my sales rep Kelly !! This is my second new Dodge in three years and I'll go back when I'm ready for a new vehicle. Their service and parts depts are great to deal with also. I now am on my Journey in my Journey :)

N.Perkins

Oct 1, 2015

This is the most pleasant and quickest experience I have ever had at a dealership! Cesar assisted me in my purchase of a 2015 Dodge Journey! He was so wonderful! I would recommend this dealership to anyone I know. Aaron in finance was also very nice and efficient! Thank you again! :)

ccgarcia07

Sep 14, 2015

I have credit issues and it felt awesome to walk of the dealership with a brand new Journey. My daughter also bought her Journey from this dealership and loves it.

Movingon2010

Aug 28, 2015

I have purchased many new vehicles in the past and have experienced extreme sales pressure, lack of respect for my time, hiding my keys and so on....What I experienced at Larry H. Miller was the exact opposite. I walked into the showroom and met a very polite young sales person. He did exactly what I asked, the financial team was very respectful of my time and no games where played. I was not able to make my deal on the first day; however, the finance team worked very hard and managed to get to my purchase price. When I arrived back the second day, the truck was ready and all paper work was ready for me to sign. It was a great deal, great service and if I live long enough I would be back to buy again.Thank you Larry H. Miller for changing your sales tactics and respecting me and my time!

mopslinger

Aug 17, 2015

I have bought several new vehicles in my life. I have never had such an enjoyable time buying a car.you hear about all the high pressure tactics with car sales, and this was not the case at Larry Miller dodge. There was no pressure to speak of, and everyone was very pleasant to deal with. We didn't make our decision right away and took a couple days to think about it. I am sure they wished they could have sold the vehicle to us on the 1st visit, but were very pleasant when we told them we wanted to think about it. Overall a very nice experience compared to what I thought it would be like from past experiences with new purchases in the past.

Jsmoore

Aug 16, 2015

Great job, we wil keep coming back. They have always treated us fairly and have great knowledge. Tom and Robbie are easy to get along with and are very helpful

Triker

Aug 5, 2015

I was pickup shopping and had two bad experiences at Ford and Chevy that day when I stopped at LMD. Will and Cole were outside and I handed a sheet with a list of what I wanted. They just said " let's see what we can do". A little while later Will brought up a pickup that was exactly what I wanted and is said I will take it....Done deal! There was absolutely no pressure which would have made me leave immediately so, I am now a Dodge man. Thanks guys for making this deal something I will remember and will return in a few years for another truck.

Ram truck

Jul 31, 2015

I have used this place for maintenance. Always a good time. Had questions about my 2010 ram. Left with a 2015. Great price. Now too another great time in sales. I like the financing department as well. No pushy sales people. They dont sell you the crap you dont want. Unlike the competition.

BO

Jul 29, 2015

Cody, Mike and Jason were very fair to deal with in my situation. I had been hit in the car I purchased there a few months back and did not want it anymore so I was able to trade out of it into a new one.

cheylsie

Jul 24, 2015

We had purchased a vehicle from another dealership 2weeks prior and the customer service there was really good. Then we decided to go back to purchase another one and the finance and warranty department was so terrible we walked. We then went right to Larry Miller and got the most amazing person Paul and explained our experience and they did EVERYTHING possible to make us happy customers again and truly made buying a car easy and not stressful. Thank you to the amazing staff for helping us and making us a happy family again...

Robert Pettit

Jul 23, 2015

It was a great experience. everything went fast was there for only a few hours. Most of the wait was for prep and detailing of the car. Everyone was easy to deal with. Wasn't pressured at all. Stacy didn't try to upsell me and i was able to get a great deal on financing. Really enjoyed the experience.

1st Time Ram Owner

Jul 18, 2015

I am a 1st time Dodge owner so this experience made me realize that I will only purchase vehicles from this dealership. Everybody was very professional and very nice. My wife and I purchase vehicles every couple of years so this will be my dealership.

jsayban

Jun 18, 2015

Our experience at the dealership was very stress free. We were originally there just to check out some models and maybe go on a couple test drives, but didn't have any real intent on buying that day. Cody our salesman was very accommodating to my girlfriend and I having our baby with us, so we didn't have to run all over the dealership. He and his sales manager helped us consider the most realistic options based on our wants and needs, and finally helped us find the perfect vehicle that we went home with that day. Great experience and I hope to work with both gentlemen in the future.

Terri C

Jun 18, 2015

We appreciate the time and expertise Larry Miller Dodge extended to us this last weekend while we shopped for our new truck. It had been 13 years since we bought a truck and there have obviously been a lot of changes to their design. We didnt feel pressured and they understood that we were nervous about such a large purchase as well as excited to have a new truck. Ray Lopez took us out for our test drive and spent a lot of time explaining the features the truck offered. Financing went very smooth and was thorough. As we sat doing some of the paperwork, I watched the team inside the showroom. The team worked together to help their customers and had great respect for one another. John Anderson, the manager was walking around and talking to the customers. Mr. Anderson was just like one of the gang and made the public and his employees comfortable. Then I saw him outside drying off the truck we were about to drive away in. You dont see very many managers working alongside the people that work for him. Thank you everyone at Larry Miller Dodge for a good deal and your knowledge

happy camper

May 23, 2015

My experience with everyone I came in contact with was so great. I know we've been customers before but this time you made me feel extra special. My sales person, Ed Fuhs, followed up with me to make sure I was happy with my purchase. And I am very happy with my new 2015 Dodge Dart SE.Ed is not only a good sales person but is also a good trustworthy guy as well as being professional.

Lovelydezil

May 14, 2015

Ceasar was great to work with! We did my application over the phone got the approval over the phone and I came in and knew what I wanted and was in and out in 45minutes. That actually broke the record because I brought snacks and drinks ready for a long day at the dealership and with his help it was very pleasant.

Skeeter

Apr 29, 2015

they went through the different packages on the truck and worked with us on the final price. Helpful in arranging for all the pricing and getting the all the add ons that we wanted. Very patient and polite.

Rans

Apr 28, 2015

My sales representative Kelly Thomas was professional and very informative about the Dodge product. She was helpful and courteous. We would recommend her to our friends.

Pat

Apr 22, 2015

My husband and I were very happy with the purchase process at Larry Miller Dodge. Our sales person, Ray, was very nice and did not pressure us in the least.

shirtbroker

Apr 20, 2015

My salesperson Will was professsional and courteous and and knew how to handle the sale.The GM and Finance department also did a great job!I purchase a new car roughly every 1 to 2 years and would go back.

Smgrow

Apr 15, 2015

Will was friendly and nabbed me right as I was headed to the parts department. I needed a new visor clip for my old Caliber, and left with a new visor clip, it was just in a 2015 Dart.

blondieaz61

Apr 2, 2015

I recently traded my dodge Dakota 2002, and got me a hyndul, and its a 2006, the people there are friendly, helpful and very caring. I would recommend anyone to go to larry h. miller dodge.

Gregory

Mar 11, 2015

Shawn was the Sales person that helped me and brought the particular Dart down from Tuscon. Eric was the person who helped me sign the paperwork and he gave me a great price on the platinum warranty.Mike was the manager that got my monthly payments down to what I wanted. All three were very polite, knowledgeable, professional I was very happy with my experience.

Donny1948

Feb 28, 2015

My Experience at Larry Miller Dodge was very Enjoyable the Salesman Tom was a Total gentleman. I bought Two Vehicle from Larry Miller Dodge. And it Ben " Great" Thank You.

entering

Feb 20, 2015

Scott and his team worked very hard to get this deal done. This is my 4th truck I have bought from them. Great Job everyone.

frank1964

Feb 19, 2015

I have never in my life had such an experience like I had at Larry Miller Dodge, even compared to the first Dodge I bought from them.Needless to say I would buy another truck from LM Dodge. The Salesman, Justin was a total gentleman. Not pushy, no high pressure, just 100% HONEST ANSWERS. Justin went out of his way to make sure we were satisfied with our purchase. Justin got us the best interest rate and payments. I have already recommended Larry Miller Dodge to my friends at work, a great buying experience. As I started off, I have never had such a GREAT buying experience, it was not the long drawn out experience, just straight to the point, and ENJOYABLE, Thank you Justin. The Service manager, Travis, was very helpful. He had his technicians take off a Peragon folding bed cover from my trade in and installed on the new truck, and they did an excellent job, Thank You.

mikevaughn53

Feb 16, 2015

I went here for the first time because of a recall notice I got. Wanted to get some warranty work done. Service writer was a complete liar. Said work was done and charged me but the work was NEVER done. NOTHING was done but charged me saying it was done. Go somewhere else so you also dont get ripped off.

boomer

Feb 14, 2015

I had a great experience with the dealer. The sales man was honest and up front. I got the trick i wanted and a great price

jaustin84

Feb 2, 2015

Staff was informative and professional And met all my needs. Salesman, Ed Fuhs did a wonderful job! Could not have been more satisfied. Thank you so much.

Grandpa 39

Dec 31, 2014

This was the 3rd 2500 diesel truck purchased from Larry Miller. Always have had a good experience buying and have had my trucks serviced there with good experience also.

Carlton Glenn

Dec 7, 2014

The experience was great, along with the service, attention, and consideration provided by the salesperson, his manager and the finance office manager. I will recommend Larry Miller Dodge to some of my family members.

dyikibarrs

Dec 5, 2014

I was a loyal customer of Larry Miller having purchased 3 previous vehicles over the last 13 years from Larry Miller Hyundai. Me and my wife purchased two new vehicles in September from Larry Miller Dodge. My first issue is that instead of each of us primary owner on the two separate cars they put my wife as primary on both cars which will now hurt her as she try's to get other credit. The second issue is that they didn't have to title to one of the cars that they sold us so we still have not received the licensing and registration for that car. I will be launching a full investigation to see if there was a violation of Arizona state law and or the contract that we signed.

Peoriadad53

Oct 17, 2014

This is the second car I bought at this dealership and was highly satisfied each time. I feel I received at good deal even though I had to wait two weeks for them to meet my price. I will return for all my maintenance work on my new car as I have been always highly satisfied with their work on my 2008 Charger.

Dnaylor

Oct 15, 2014

Awesome product, awesome deal, and most importantly awesome people to work with!!!!! Very happy!!! Will definitely recommend this dealer and these people to the friends and family for purchases in the future

lbain93

Sep 29, 2014

I went to larry miller excited to buy my first car walked onto the lot and found the vehicle I always wanted. But now I regret it! I left that day happy about everything. Then about two weeks later they start calling me phone non stop to tell me oh we "missed" a signature can you come back in. What that actually meant was we are gonna redo your deal and raise your payment $40. Then I come to find out that they registered my vehicle in arizona instead of new mexico like I EXPLICITLY asked them too! And I still don't have my plates two months later. I will never do business here again and this experience has definitely got me terrified to ever buy another car again.

bubba6

Sep 22, 2014

both josh and travis were very friendly and professional. worked with me to completely understand the problem and then tracked down the correct parts so that I would have my vehicle fixed that same day.

p.lester

Sep 1, 2014

My wife and I went to the Labor Day sale at the University of Phoenix, Stadium. We worked with our salesman, Paul S., and found a vehicle that was newer and had fewer miles than we had anticipated. We were able to come up with a mutually agreeable price and drove the car out of the Stadium.

Msowers

Aug 18, 2014

Thank you for being so accommodating while my Jeep was in for repair. Having a rental car was helpful. My Jeep no longer makes the wind noise.

bb123456

Aug 17, 2014

The worst Dealership in the state!!!! My salesman Ray was great, his higher ups were one step below xxxx. After not having the truck I wanted, they had one that had a few extra upgrades. I told them I could not afford that, nor did I need those upgrades. We talked about getting a truck I wanted the next day. then the "boss" decided to tell me that If he hits my # on the more upgraded truck, would I do the deal. I Replied I needed to call my other half and inform her, ( since she had been out of town for 5 days) and if she is good with it, I am good with it. I come back into the dealership and tell Ray lets do the deal. I am excited to get a new pick-up and then the "boss" tells me that he will not honor the price he just told me and that it had to be another $1500.00. At that point I knew these guys were playing games and it is frustrating to say the least. The thought that we agreed on a price and 5 minutes later, he says no deal and I need an extra $1500.00. Typical of this dealership... Beware of their shady tactics, ARIZONA package is a JOKE!!! and I would not buy a valve stem cover from them. They do not deserve my money. They prey on the uninformed and unintelligent.

gseredfox

Aug 1, 2014

Excellent customer service! Working with Mike was great. Not the usual rush, rush, get 'em and get 'em done. Mike took the time to talk and get to know me.

bc4055

Jul 28, 2014

After going through a great experience at the dealership, I was worried about the next big step. Servicing the car. After this weekend, that is no longer a worry. I was in, dropped it off, had breakfast, and back in less than an hour. Each person I interacted with was professional and also was quick to make sure everything was good on my end before I left. When you experience a great deal, then get great service...you found a place you can go to for vehicle needs. My trip from San Tan Valley was well worth it.

Bratberley

Jul 25, 2014

Everyone at LMD is awesome from the Service Department to the Sales and Finance. They all go above and beyond to take care of your needs and ensure your satisfied. That's why we keep coming back! Thanks guys we will see you soon for for #7!

Jgblair

Jul 22, 2014

Service was excellent! As always! Josh was very patient and explained every charge and broke it all down for me and my wife. I asked him to please hold several times. He never once acted bothered or put out. It meant a lot to us that we can always depend on Larry Miller Dodge to treat us right, not jip us off, still get quality service and the best parts !Thanks Josh!!

swing53

Jul 20, 2014

Very professionally handled. Delivered my needs and identified future concerns and awareness items. Truly a pleasant experience. This dodge is a very dependable vehicle and the maintenance by Larry Miller is the only service location I have used since I bought the car from them in 2005.

tharjo

Jul 19, 2014

we are very pleased with the car and the deal. Really pleased with the people we were in contact with, very pleasant experience. we have a couple of issues writhe the Durango. we are waiting to hear from the service dept. to let us know when to bring car in. thank you

JENCMKS

Jul 4, 2014

They were very helpful in listening to my needs the finance department NOT so friendly. The guy in finance was VERY RUDE and almost mean. But the Sales department was AWESOME..

kd7ejc

Jul 3, 2014

They did a very good job fixing my car. The service rep, Mike, was extremely nice and helpful. He explained the service required very well, giving me the details I wanted to know.

milliefjj

Jun 22, 2014

Pete was very pleasant to work with.The only issue was with how log it took. Must have been a very busy day for the service dept.

waymirec

Jun 17, 2014

I have been to LHM Dodge 3 times, the first in 2012 where I purchased a brand new dodge charger and then 2 times after that over roughly a 2 year span. The first experience was less than pleasant and got worse the second time and really bad the third time.The first visit I had the deal all worked out and had taken possession of the car when they decided to change the terms and told me that I needed to provide more money down. It wasn't until I returned the car to them that they changed their mind and allowed the deal to go through.The second visit they reached out to me and gave me a verbal guarantee that they could get me into a new car at a lower interest rate, and even when I told them I was skeptical they assured me they could. After running my credit they told me they were confident they could get me a certain rate and we proceeded with the deal and ultimately took possession of the car. After having the car for a month I was told to come in and sign the final documents where I was presented with a rate that was more than double what I was promised and so I walked away from the deal.Over the next year or so I received numerous letters from LHM indicating they were in need of used vehicles and were offering to purchase my 2012 Dodge Charger. The first letter was for an amount that was not very attractive so I disregarded it, which was followed by a second letter that increased the amount a couple thousand, and was eventually succeeded by a third letter that offered a very attractive amount. So I once again returned to LHM only to yet again be disappointed. The first sales person tried to get me into a relatively pricey vehicle at my initial request but when it became clear that was not going to be feasible she simply dismissed me and told me to call her back if anything changed, with no attempt at finding any other deals. I placed a call back into LHM the next day and spoke with a second sales person who after some time to investigate matters simply reiterated the first sales persons words back to me. I made several attempts to get them to do some work and investigate whether we could get into a lower end car but they seemed reluctant to even deal with me and after numerous calls and talking to a few people I was eventually informed that they were not going to honor the letter they had sent me regarding the purchase of my car. Basically it was just a fishing attempt to get me into the building. The amount that they would be wiling to offer me on the trade in left enough negative equity that was preventing the banks from entertaining any financing without a substantial down payment.Fool me once, shame on me, fool me twice shame on you. Needless to say I will not be back to any Larry H. Miller auto dealerships.

cclaussen10

Jun 13, 2014

I had a wonderful experience. All parties involved were so kind and professional. I would recommend and will continue to deal with this dealership. Kelly was extremely helpful. She listened to what I said and made the whole expirence very stress less. Thankn you keep up nthe good work!

RickFrausto

Jun 8, 2014

They took us in on short notice which i appreciate in time for our road trip on the following Wednesday. Everything is tip top. Thank you.

Dtekul

Jun 6, 2014

Thank you Mike for your continuous support and honesty I truly trust your judgment. its a pleasure to know you are taking care on us

melandelaine

May 21, 2014

My '08 PT Cruiser has come to Larry Miller Dodge for service since brand new. I have "gone through" a number of service agents in spite of the fact that I've continually requested more consistency. Having said that, however, I'm glad because on my last visit, it was Jimi Bettino who handled the service. Jimi was friendly, helpful, considerate and very professional. I plan to request his handling of the "routine" service due next month.I know I'm late with this submittal but have been out of town. Could not just let this one pass however and hope my five-star rating will be reviewed despite its tardiness.Larry Miller Dodge has a valuable asset in Mr. Bettino. He is a true ambassador for Larry Miller Service. I have recommended Larry Miller Dodge to friends (and have "converted" a couple of them!). From now on, however, I will be recommending Larry Miller AND Jimi Bettino.

nikallen

May 16, 2014

i only came in for a wheel aligment. steering wheel a little off. they fixed it no questions asked even tho it is a brand new car. but all in all good.

jsgarcia0001

May 7, 2014

I cam in for an oil change and a recall repair. I also needed a transmission flush. All work was done satifactorily and within the time promised. The waiting area was great. Thanks!

JeffreyAal

Apr 30, 2014

Big big shout out to John Bishop, Carl Wallace and the whole crew at Larry Miller Dodge in Peoria.We go through commuter cars pretty quick. Average just at 4.5k miles a month. We take the new right off of them. Not a bad deal, we charge for most of the miles, etc and recognize that they are somewhat disposable.Time for new car. We shook hands with Carl within 15 minutes of the test ride. No haggle, no fuss, fair and easy. We have bought a lot of cars. A LOT. This is the best car buying experience we have ever had.So, AZ peeps, if you are in the market for a Dodge, or Ram, get a hold of John Bishop and or Carl Wallace. Even if you are just tinkering with the idea. They will make it a very square deal.Now, time to go write reviews on Yelp, Google, Dealer Rater, etc.It was that good on an experience.Thank you John and Carl!

Rebecca14

Apr 22, 2014

Larry Miller Dodge were willing to go the distance to secure a vehicle for us. We like Dodge and have always preferred Dodge to other brands except Chrystler (which is another Dodge brand). They worked with us and got us the deal we wanted and a vehicle we needed. Thanks, Andy for catering to our needs. And Thank you, Larry Miller Dodge, for having the type of vehicle we wanted. We did have another appointment to see another dealership after Larry Miller Dodge but that dealership didn't have a minivan like what we wanted. Having a number of vans for us to choose from sealed the deal for us. When I have to get another car for my college aged kids, I will most certainly consider Larry Miller Dodge before going anywhere else.

bootsbug

Apr 13, 2014

I have never had such a bad experience somewhere that I had to ever write a review about it. We went on a Friday around 7:30 at night to look at some cars after the manager called us twice telling us to come in, that they were having a sell that weekend and they could definitely work with us, and get us more for our trade in ( we previously went a month earlier but were not offered what we wanted for our trade). So after working all day we decided to go in.It was 9:30 at night and we had finally come to an agreement on numbers. But the car was at another dealership. They pushed and pushed for us to commit to this deal, without even seeing or test driving the car (38,000 vehicle) Of course we didn't... we said we would be back to make the deal the next day after we test drove the car and they told us that was fine, that the deal would still be on the table. We asked for the price sheet with all the numbers so we could think about it more at home (last time we there they had given us one), The Fleet manager Rob straight lied to our face and said they don't give those out... oh ok I have one sitting in my car right now from them(actually from the same EXACT guy) SOOOO the next day we got busy and could not make it in, but were told if we came in Sunday we could still do it for the same price. So we go in Sunday to do the deal and what do you know.. they lost the price sheet!! so after all was said and done, they come to us with all new numbers, 6000 more over the term of the loan. They do not honor their word, and this is a place I will never do business with again. Please spend your money and time somewhere else. This place is a JOKE. ---- all we wanted was for this dealership to honor their word, we had a deal worked out and were told if we came back two days later, that they would still honor it. Don't wait until we drive 30 minutes up there, to tell us that they lost the price sheet and don't remember what is on the paper. We were not going in there asking for anything new, we just wanted to deal we were promised on Friday night.

skky

Apr 7, 2014

Received five star service. Was not only waiting on five customers was answering phone calls and acknowledging all. Was a very pleasurable experience. Definitely busy on Saturday's.

BJourney

Apr 1, 2014

Mark, Sales Consultant, was friendly and listened to our needs and questions. He provided informative detailed information needed for us to select the perfect SUV we inquired about. It was a pleasure to purchase the vehicle with confidence.

SKI9

Mar 28, 2014

MIKE HAS TAKEN CARE OF MY CAR SINCE WE MOVED TO AZ. MIKE TREATS ME LIKE A FRIEND AND NOT JUST A CUSTOMER . HE KEEPS ME UPDATED DURING THE SERVICE

ryanmcleod16

Mar 26, 2014

Everybody was very friendly and accommodating. They were able to get our payments where we wanted, we test drove anything we wanted, and I feel confident we purchased a quality product.

SamanthaHaynes13

Mar 22, 2014

I had a great experience at Larry H. Miller Dodge. Aaron Witt as well as the receptionist in the front that day were extremely helpful.

GTORA

Mar 19, 2014

The service was just fine and I most certainly will return to Larry Miller Dodge. Duane was very professional and courteous. I brought my truck in due to a recall notice I had received on my 2007 Dodge 2500. Duane did the inspection and it was the "up graded" item so nothing needed to be done. My truck needed an oil/filter change so I got in line, obviously no appointment and it took nearly an hour and a half. I did purchase the 3 changes for $75 but next time I will make an appointment.Complaint: There was hardly any reading material in the lobby, just local pomo items and I didn't bring a book to read. The soap operas on teh TV were not of interest, at least put the news up. I also own a GMC SUV and use Liberty GMC across the street from this dealership which provides a variety of reading material and TV. Even the Nationwide Dodge dealership Bell/I-17 has a wide variety of reading material and TV, which I used before switching over to Larry Miller, due to their poor attitude at that Bell Rd location.My suggestion is have a couple of newspapers, local and the Wall Street Journal at minimum and a variety of magazines for both men and women.

mailman706

Mar 19, 2014

i went there for a recall on the headrest system.. I thought it took too long to do but found out they did some other computer changes

Tishhuml

Mar 16, 2014

Natasha made our purchase very easy. Knew how to help when things got a little tense, very willing to do whatever it took to make it smooth process.

dsuggs01

Mar 11, 2014

Service was Great!! Everyone treated me with respect! Vehicle was finished when they said it would! I wouldn't bring my vehicle any where else!! Thank you Aaron!!

SVaninetti

Mar 11, 2014

Mike Derkach has been my service writer since I purchased my Dodge Ram 2500 from Larry Miller Dodge in March of 2009. It has been great working with Mike D. and trusting the dealership nearest my house. Thank you.

silverbill72

Mar 7, 2014

I feel Mike is a truthful person and he tries to be as helpful as he can always answers my questions I only go here because he works there.

1mauibuilt1

Mar 5, 2014

Great salesman,no pressure. Was in and out of the dealership in just over an hour. Luis Becerra was the best finance person we have every dealt with. He had our loan done before we even left the dealership. We will be buying again from them!

mctowgirl

Mar 3, 2014

Matt is always personable and makes us feel our business is appreciated. All the people here are friendly, attentive and treat us like they care.

Mtblock0589

Mar 2, 2014

Awesome service. Had my shocks, front struts, brake rotors, diagnostic, and had my entire manifold cleaned out. They couldn't figure out why my car idles so low after running for 6 minutes or that when I drive up to 40mph it goes over third and and straight into fourth.

sidengel

Feb 28, 2014

Appointment was made and the time was set. Mark took down all the information and kept me updated on the service required. Car was washed and the showroom was a comfortable place to wait in.

Kingoldin

Feb 7, 2014

Just drove in from Chicago. When we were about 10 miles from our final destination the check engine light went on and the truck started to run very rough. It was about 1pm on a Saturday and I knew I needed to find a Ram dealership quickly if I was going to be able to get my new truck with only 2500 miles on it in for service early in the week. I called Larry Miller Dodge/Ram and spoke to John. Made an appointment for 9am Monday morning. My biggest concern was that I was out of town and we knew no one in the area. This was our only means of transportation and now I had to leave it at a dealership for an undertrained amount of time. John was extremely helpful. He suggested we wait for about an hour to see if it was a quick fix or to at least know what was going to be involved in the repair. It turned out to be the computer and it was going to be fixed that day. John, knowing that I might need alternate transportation, had a loaner car set aside for our use in case we needed it. I have normally purchased premium vehicles in the past. A large part of that choice is due to the way they handle customer service. I must say that I normally don't add any comments on a survey but I felt I had to this time. I was so impressed with the buying experience in the Chicago area at Wickstrom Dodge/Ram and even more impressed with my first service experience in Glendale, Az at Larry Miller Dodge/ Ram. Arthur K Oldin

craigtrimble

Feb 4, 2014

Excellent service from Larry Miller Dodge. My scheduled oil change and tire rotation was completed in a timely manner and to my satisfaction. I would highly recommend their service.

girlfinn1

Feb 3, 2014

Always great to visit the dealership, good energy and friendly people and the service is great - reliable and reasonable prices. Love the new look of the new building, reminds me of the days when i used to go to Lund Cadillac...

john7491

Feb 2, 2014

first time a this dealership was greeted and service done to my complete satisfaction. would gladly use this location for all my friends and relatives. great place to work the employees all way did anything to be helpful.

evebowen

Jan 31, 2014

Prompt, friendly, professional service. Greeted upon arrival and shown an estimate of what the requested work would cost and the time involved. I feel confident that my vehicle is running at optimal performance. The new service department and waiting area is clean and has everything you would want in a top rated dealership. Thank you for a wonderful experience.

jdnevnardo

Jan 30, 2014

We were very satisfied overall with Mike's attitude and service! Would like for them to take more pains with the car wash, like washing the wheels as part of the car wash.

flamischb

Jan 29, 2014

Josh was friendly, excellent and honest. I told him about a problem that I encountered on a previous visit to the dealership. He appoligized for the treament and dishonesty that I had received on my previous visit. This time the service on my vehicle was carried out in a timely manner and the issues with the vehicle were addressed. I will recommend and exclusively deal with Josh Wotiyna in the future.Thank you, Bob Flamisch

philkat2

Jan 27, 2014

Josh was great at answering all our questions and keeping us up to date as to a what is being done and why and how long it was going to take. He was extremely friendly and we loved that. We have to bring our car back in next week for our brake service and we will be contacting Josh again because he was so very helpful. As for the wait time, it was nice to sit back and relax and watch tv to take our minds off of how long we had to wait.....thanks and keep up the great work!

jewels2116

Jan 26, 2014

I had an appointment for 9:30 am and arrived 9:25 am. A service adviser approached right away and found out who my appointment was with John. He was busy with another customer and the man told me to wait it shouldn't be long. 10 minutes later the first guy returned and said he would start my paperwork since John was still busy. He then did all the routine walk around, mileage taken and checked the tires. While he was doing that another car pulled up behind me for an oil change. I overheard the driver tell the adviser he didn't have an appointment. The adviser told him no problem and completed his paperwork and took him inside before I even got inside. We then went inside to by John's desk where he still was busy with a customer. The other guy told me to sit down at another desk and John should be with me soon. Then he walked over to his desk sat down and started drinking his coffee. Finally at 9:45 John called me to his desk to begin. I informed John that I had an 11 am appointment and would need to leave in about an hour. He said hmmm it's going to be tight. I said well perhaps if my appointment had started on time it wouldn't be. He didn't respond to that remark just completed the paperwork and told me where to wait. I kept my eye on the guy with no appointment and he was done at 10:40am. My car wasn't brought up to the parking lot until 11:20. I feel that if I go to the trouble to make an appointment for an oil change and tire rotation that it shouldn't take 95 minutes to complete. The lack of urgency in your service department is quite disappointing. Several people in the waiting area were complaining about the wait time. Meanwhile your guys were wandering around drinking coffee and chatting with each other. Maybe more service guys are needed and less advisers.

Nodlez

Jan 21, 2014

Dear Larry Miller this is third truck that I have bought from your salesman "Woody" in the last three and all three times Woody has been very true to his word about the terms/price of my trucks. I have been very happy will all three of my trucks Thank you,Mr. Campbell

sheila27

Jan 15, 2014

I had a good experience there at Larry Miller Dodge and I would return in future. Gary and Sam are very helpful with purchases and always enjoy working with them. Thanks.

ronhao

Jan 13, 2014

Great customer service in the service area! The person I dealt with was friendly, fast and knowledgable. The be new place is fantastic and the overall look was great!

apepe0738

Jan 12, 2014

I was a walk-in type appointment, and Aaron Witt met me in the service area. He was very nice and took it upon himself to get my service needs taken care of. Thank you Aaron, I will be sure to get you on my next service visit!

benoz1952

Jan 4, 2014

I have purchased a car from this dealership before and was satisfied. I was in the market for a used car and thought I would shop around. I went to this dealership and Mark Tudor showed me what I was looking for with no pressure. He was able to answer any questions that I had. This purchase was the most enjoyable car purchases that I have ever made and I have been buying cars for a long time.

lclevin

Jan 2, 2014

All three gentlemen gave their full attention to helping us find and finance the Kia... we appreciated the effort and the partnership manifested by the employees.

Bigbird46

Dec 15, 2013

Tracy was very helpful and attentive to our needed car repairs. We had to have an alternator replacedand the repair cost came in less that expected, which certainly not the "norm" when it comes to servicecenters. Thanks.... we will see you guy's again when the need arises.

swing53

Dec 15, 2013

Mike . . what can I say, He is almost like a family friend, and in a way he is. He greets me, shakes my hand, smiles and asks what he can do for me, and above all, respectful. He has been my go-to man for 8 years now. And like a fine wine, he gets better with time. He is the reason I return for my service for our Magnum. All my service work, warranty work and associated attention to our Magnum has been with this dealer (we bought our Magnum from this dealer) and through Mike. This visit was an oil change and associated work. Mike works with me to make sure our car is up to all standards in care and service. The best recommendation may be given to Mike, but your response is what I am interested in. Simply, give this man a bonus. I do not know how many times I have been asked by friends and strangers where to take their cars for work. I always say Larry Miller and tell them to look up Mike. Merry Christmas, Mike!!!!!!!

WiseBuyer 27

Dec 4, 2013

My husband and I went to Larry Miller Dodge Poeria dealership and test drove a 2012 Chrysler 200 stock #P12214A No price was listed on the car, so our salesman ( com artist) went to the manager to get a price... Meanwhile, my husband and I look this car up on our iPhones on their website and saw that it's sale price was: $15877... Then Alex (con artist) returned with "great news"... "We have that car listed for $21800, but since it's so late at night and we want your business... We will reduce it down to $18800 with $3000 down!" At this point I showed Alex, the same stock # on his paper, listed on his website priced at only $15877!.... He was shocked, and then said: "ok we will cut the price a few more thousands!".... My husband and immediately stand up and said that he was a Ripe off!!! Alex then said in a true con artist fashion "we have ask for it" Sales manager followed us outside... Saying to give them another chance. This is an exact example of why consumer view car salesmen as sleazy con artists!!!This type of trickery is no longer effective now that consumer have the internet on their cell phones :)

Blahskippy

Nov 24, 2013

Awesome. Everyone was very friendly. Service was fast. I expected to be there for an hour and I only had to wait about thirty minutes.

hutsont

Nov 24, 2013

Found the van to meet our needs at a price we could agree on. Paul Schneider was outstanding and very easy to work with. This is the first new car we have purchased since 1982 and the sales process was much easier than 31 years ago buying a new car. I did not get hsi card but the finance person we delt with was also outstanding. He explained things so we could understand them and also so we could make the choice if the product was the right fit for us.Thanks for a great expierence!Terry and Lisa HutsonPeoria, AZ

pabney

Nov 17, 2013

we were gretted by the sales rep that sold us the car six months ago, and he remembered us and the car, very impresive !the service was timley and friendly and the waiting area was quite comfortableoverall, a nice experience !

JPELC35

Nov 16, 2013

I had my 2012 Challenger R/T in for a small A/C vent problem, and as usual, the work was completed to my satisfaction in a timely manner.This is the 3rd vehicle I have purchased new from this dealership beginning in 2000 with an Intrepid ES. They have never steered me wrong and have always treated me like family. Their pricing is fair and their service is outstanding. I plan on buying many more cars from Larry Miller in the coming years.

zigmant

Nov 16, 2013

I bought my van at Larry Miller in 2005 and have had it serviced there ever since. It's agood crew and I love working with Mike. Mike V is always friendly as well and we often have a few laughs while I'm being written up. Mike D is always thorough and any and all service is communicated prior to the work being done and Mike takes the time to explain it. I wouldn't go anywhere else.

rreeker

Nov 14, 2013

Both Carl Wallace and Karl Siebern answered my questions and helped me with my purchase. I am grateful for their help and professional service. Great job....

jasonsauer

Oct 31, 2013

I was pleased overall and felt my salesperson was outstanding. The experience was one of the better buying experiences I've had. I would recommend my salesperson to anyone buying a vehicle.

Damer

Sep 22, 2013

These guys really are a bait and switch dealership. Be careful and dont play their shell game. I escaped but it was a frustrating night with their manager Scott telling lies the whole time. We went in to test drive a new 2013 Ram truck. Everyone is advertising incentives and low prices to get rid of all the 2013 trucks ahead of the 2014 models coming in to the dealership. Larry Miller had the truck we test drove on the website listing the price as $41k with a sticker of $50k. That seems like a great deal. After our test drive I told the guy we were meeting with and his boss that I was just shopping and while I had a tendency to be impulsive and wasnt going to be that. The manager said what if I offer you $3k above KBB for your trade. Ok, lets go in and talk about it. Fill out the paperwork and its getting late and our young children need to be picked up from the sitter. Scott comes to us and says I can get your deal done. My wife even asks at the level that we asked? He says yes. She then leaves to go get the kids while Im going to finish the paperwork. Scott(the liar) comes back with the real deal. First, they wont honor the internet price. Second, they now want to give me $3k below KBB for my trade. Third, they add a BS dealer add on fee of $1,495 for desert paint protection and tinted windows. When I comment on that they dont honor the internet price he goes back and lowers the price but also takes off the equivalent amount from the trade in. Does he think Im stupid? The clear answer is yes. So now we are $12k above the level that we talked about. I was thinking that it would be hard for them to get our deal done and still make money but it would be close. I called my wife back and let her know to turn around. Scott then tries to sell me a truck with a $6k less sticker price. Of course that means we are still far apart. These guys are less than reputable and Id advise anyone to steer clear. There are a bunch of Larry Miller dealerships and they all appear to be run the same way. To add insult to injury I get an email the next morning offering me a $38k truck at MSRP plus all their BS add ons. Unbelievable.Heres my advice. Educate yourself on the internet on the vehicle you want. Use KBB to figure out what you should get for your trade, what people are paying for the vehicle your want, and general information about the vehicle. Four hours of research will make you smarter than 85% of the sales persons you will ever run into. Last tip, avoid Larry Miller Dodge like a plague.

cgotzeff

Nov 2, 2012

We were just looking for a potential new Truck, but "Diesel" made it affordable for us to purchase our 1500 Dodge Ram Pickup... my husband is happy and all the much needed options he requested were included and the price was good! I would recommend this dealership and working with "Diesel" made it easy (for this accountant) to make the decision to purchase this vehicle! Thank you "Dielsel" you are our Rock Star!God Bless!Char

JPELC35

Sep 20, 2012

This is the 3rd Dodge I have bought from Larry H Miller. This time Sales Associate Kelly Thomas was DETERMINED to find me the bright orange 2012 Challenger R/T Hemi I wanted, and she DID--on another dealers' showroom floor, which she promptly went and drove off and brought to me. Emily Stratton is the Business Mgr. I both love and admire her bluntness and total honesty-she pulls no punches and tells it the way it is--VERY RESPECTABLE in the auto sales industry! More car dealers need more people like Emily-anyway, she got me a very good deal through a Credit Union, which I now have both a savings and checking acct with. In the Service Dept., both Alex and Mike have gone out of their way to make sure everything is 100% with the car. It's been in for oil changes and a few upgrades I added. Their quality of work is unsurpassed and their pricing is fair(after all, this is NOT a cheap vehicle to begin with) Alex I have known for many years when he was my service advisor back in 2000 when I bought my Intrepid ES. All these folks should be commended for their outstanding Customer Service in an otherwise ill thought- of business. They do in fact, treat you like family....so if you want a new Challenger, or Charger, or Dart, or Durango, or Journey, or Ram, or EVEN a Minivan, go see Kelly and Emily....Mike and Alex will take care of you after the sale! Thanks Guys!

tiffy1

Aug 14, 2012

One of the best car buying experience we have every went through. No pressure to purchase something we didn't want. Went to several other dealerships and came right back to Larry Miller Dodge. Purchased a car last year and a year later went back for another car. Service and customer experience was above "Par" both times. Thanks Diesel for your help and making the experience one we could and would recommend to others.

edgmac1

Jul 24, 2012

I bought a New 2012 Dodge Ram 1500 and at 1,450 miles the transmission went out, took the dealership alomst two weeks to find out want was wrong with the truck. Got the truck back and keep having transmission problems, the truck was in and out of the shop more than 8 to 10 times in a matter of 3 months. The dealership told me that they didn't know what was wrong with the truck and didn't know how to fix it but knew that it did have a problem.I told the dealer that the truck was a lemon and that I wanted them to exchange the truck for the same truck and the dealership wouldn't exchanged the trucks and told me to take the truck to another dealership cause they couldn't fix the truck. Called CORP. and they said that they couldn't do much and that I had to take it up with the dealership.I will never buy a car from this dealer or even own a Dodge.Now I have a lawyer working on the case.

jcetta

Jun 30, 2012

AFter getting jerked aroundfor two days by the dealership where we originally purchased our vehicle I called Larry miller Dodge at approx. 7:30 pm on 6/27/12. The phone was answered by Kelly Thomas she asked how she could help and I explained that we had a 2011 1500 sport crew cab that we wanted to trade in for a 2012 model.Not just any new one,we wanted the exact same truck down to every option.(we found that this was no small task as the truck we owned had been special ordered).Any way we told her that we would be there in 15 minutes and when we arrived she had the vehicle that we were looking for already out and she was waiting for us. Back to the hard to find aspect, this vehicle was similar but ghad 4 wheel drive and lacked one option.Through some minor negotiation and a lot of leg work on Kelly's part we ended up with exactly we wanted and at a great price, and we were done with everything and out the door in less than 2.5 hours with our new truck. This lady and her finance manager worked their butts off to satisfy us,the customer. We will recommend their services to everyone and without a doubt will return in the near future to purchase a vehicle for my wife.Thank you Kelly and Larry Miller Dodge for your efforts.P.S These are the first Dodge vehicles I ever owned and I love my Dodge Truck.

thanette

Jun 16, 2012

I had a great experience at Larry Miller Dodge. Carl and Scott are great people. They are very honest and friendly. They helped me to achieve purchasing the vehicle I love. All the staff were friendly and fun to talk to. Thank you so much Larry Miller Dodge and Scott and Carl. Please keep up the Awesome work you do!

pgrochon1970

Jun 12, 2012

My wife and I had our first experience when we bought a used 2009 Dodge Ram 1500 from Larry Miller Dodge, Peoria, AZ in December 2010 and were very happy with the deal, service, and vehicle. Last week my wife got (2) phone calls from Larry Miller dealer to come back and trade our 09 Ram for a 2012 vehicle. Skeptical after the second call we decided to go out there on Saturday, June 9th to see what they had to offer. Originally, I wanted the Ram Big Horn but it didn't fit our budget without being uncomfortable. After meeting with Zack the salesman that called my wife we were shown a 2012 Ram Big Horn. The truck is beautiful and loaded and is all I could possbly want in a truck. So we started to do a deal. Initially we decided to pass, but then they asked "What payment are you looking for?" We told them and they went and worked on it. After a while we were told that we could have the truck with our trade, NO DOWN PAYMENT, rebates, and credits for the payment we wanted. That was great but at signing there came the catch about the warranty, gap coverage, etc. So these items were going to be extra and raise the payment and now we were uncomfortable. So, ready to leave with our original truck they went back to the drawing board and came back with a deal that gave us everything we could possibly need for the payment we wanted. Very happy we left with our brand new truck! So we get a call Monday, June 11th to come in and sign new loan papers because the financing interest went down and now our payment is even lower. BOTTOM LINE from our first purchase to this one this dealership worked to make us happy and to get us in the vehicles we wanted with the payments we wanted. If we decide to buy any more Dodge Products they will have our business!!

Luisfajardo

May 22, 2012

This was the second time working with Tom Williamson, he helped us during the test drive and I assured him that if we were to buy a vehicle we would buy it from him because of the excellent customer service he gave us thru out our first visit. Like I said initially, we ended up buying a dodge durango from Tom and will hopefully be buying a second car soon.

mhammond40

May 17, 2012

I only worked with One salesman who took care of everything. He was knowledgable and answered all my questions. Most of all he listened to what I needed.

JAFriesen

May 4, 2012

Their up-to-date web site enabled us to select and see several photos and a video of the van we wanted before we went in. Rob was helpful, friendly, and efficient and not pushy which we really appreciated.

waymirec

Apr 30, 2012

My experience at Larry Miller was fantastic in large part to the friendliness and professionalism of Woody. He helped me to get into the right vehicle that met my needs. I would absolutely recommend friends and family to come to Larry Miller.

Moparforever

Apr 27, 2012

Well let say I have bought a few cars in my life time,but I have never had so much fun !! If you are looking for a honest no BS deal, don't waste you time going to all the other places. I have always thought about lawyers,dentist,and dying and car buying in the same class. You never what to have to visit any of the above. When I first met Michael I though, oh great Justin Beiver sell cars, I have socks older than him. How wrong I was, this is the most polite, well mannered young men I have ever met. He took the time to listen to what I was Looking for, instead of telling me what I should buy. He is one of the best new additions to the store Then we met Steve, it was crystal clear where Michael got his manners from! I have done lots of transaction, but I didn't even feel like I was buying anything. I felt like I was hang out with friends. I laughed when Steve said he might have to call me back in the morning to lower my payment. Like that would ever happen!!! Well......... He did!! Yes, I was shocked too!! Who does that ever???You guys rock!!! Keep up the great work!I know there are tons of dealerships and millions of so called deals. I will never waste my time again. I will just give these guys a call Thanks again for everything!!Ps I think they are related!!

dew59638

Apr 6, 2012

this dealership has provided my wife and i with a tremendous experience during our purchase of a new 2500 dodge ram laramie longhorn.Mr wallace provided a very easy sales experience and Mr Dancy provided a financing experience which saved us some money over the course of our financing period.The owner of this dealership gave us about an half hour of his time the next time we went into the dealership.

Scooter12

Apr 1, 2012

Absolutely no undo pressure. Gary went above the call of duty to search for the auto I selected. All of the other personnel that I dealt with including the finance officer was very polite, friendly and proficient.

Dennis Hill

Feb 29, 2012

Best experience in buying a vehicle in over 30 years.....plus plus..plus. they really appreciate the business and it does reflect in their attidtude. I would buy from them again without that fear of being taken.

trineer

Feb 29, 2012

Best experiance I have ever had buying a car. Treated me with nothing with respect, very easy and fast! Thank you Rob and Steve. I will be sending my friends over.

playinfor1

Feb 25, 2012

Each time I drop my car off for routine service, I have to take it back for something they broke or messed up doing maintenance.

chelleleigh

Feb 21, 2012

My husband and I had been looking at cars for a few months for myself and we felt so pressured everywhere we had gone so we told Tom we were just looking. We looked at the car I was there to see and it was exactly what I was looking for so we took it for a test drive. As we were taking the test drive Tom managed to go through and tell us the majority of the features and once we got back to the dealership he told us everything else so that I could see the features as well since I had been driving previously. Every other dealership we had been(probably at least 7 total in the valley) to and asked questions about this specific car the salespeople did not have the answers to our questions so we had read up on the car online so we had as much info as possible going into the sale. Tom blew us away by how much he knew about the car on top of what we knew already and could answer our questions, I know that's what salesperson is suppossed to do, but we hadn't found one yet that could do that. After test driving the car we felt very comfortable about talking numbers and the rest is history. I'm a new proud owner of a Dodge Charger and I couldn't be happier with my experience!

frorunner

Feb 16, 2012

My over all experiance with this dealer was better than Great! I used the USAA auto buying program and the folks down at Larry Miller Dodge were more than helpful in finding me the truck that I wanted. They were not the first dealership that I visted but sure was glad I made the choice to go and see them. Zach Coble was the Internet Sales person that helped me out. He was very polite and knowlegeable about the vehicles. He didn't try the gimmicks other dealers tried to pull with me. They honnored USAA pricing, which was amazing since we didn't have to go back and forth all day(saving a lot of time). He was stright to the point and listened to what I told him I was looking for in a truck. Emily was the finance person that help with the contract protion. She was also very polite and helpful with lowering my monthly payment by finding a bank that had lower rates. So I would recommend everyone to go see them.

2115frontman

Jan 26, 2012

This is the second vehicle I have bought at Larry Miller Dodge. The first was used and this recent purchase was new. Both experiences were positive. Mr. Cortez was very friendly and conducted himself with professionalism. He made the car buying experience a pleasent one. No pressure and no stress. He and his staff worked to make a deal I was satisfied with. I appreciate Mr. Cortez courteousness and the patience he demonstrated.

lst9799

Jan 23, 2012

Paul was an amazing associate to deal with fun and friendly. We got the vehicle we wanted for the price we wanted and it came from another dealership. The transaction was smooth, service was great. Thank you Larry Miller Dodge!Clint Listing

bhrodeo

Jan 22, 2012

This dealership was the easiest one to work with for our particular truck we were looking to get. The internet sales staff was great in with the greeting to getting thru the paper work to delivery. Would highly reccommend this dealership over another based on personal experience.

Jlcndm

Jan 18, 2012

Great service. Worked with me on the price so I was able to afford it. Very nice staff, sales people, parts dept people, managers, and service people were all very nice and helpful.

noodlhead

Dec 22, 2011

This was not our first rodeo per se purchasing a car, and we had a less than favorable experience earlier in the year with another dealer. This was not the case with the gentlemen at this dealership. They were courteous, professional and actually listened to our questions/concerns.My husband and I felt that the team we interacted with at this dealership went above and beyond what we could have anticipated! Thank you Zach, Alfie and Carl for helping us! Merry Christmas guys!~The Clowes Family

Debra Foley

Dec 21, 2011

Well as Paul Harvey always said "Here is the rest of the story" My Husband went in to LMD for an oil change on our Dodge Charger in November (remember Sept. 2011-went for an oil change on our 2008 Avenger-but did not come with that car), He had a 1997 Dodge Pick up (looked bad ran great) he decided it was time for a new Truck, need I say more, JC and Steve did their magic again, he drove home in a 2006 Dodge Ram 1500 Limited Edition, WOW! Steve and JC are the Dynamic Duo! Never has buying a vehicle been so painless. LMD is very lucky to employee these two wonderful people working for them,at this date and time it is a rarety. They treat you like family. See ya again soon!

tazzman

Dec 19, 2011

IF YOU WANT A SALES PERSON TO SHOW YOU WHAT YOU WANT, NOT WHAT THEY WANT TO GET YOU IN . SEE JC.DO THE DAM BEST TO GET YOU IN WHAT YOU WANT. SEE JC.MOST OF ALL. TREAT YOU LIKE A CUSTOMER NOT, DOLLAR SIGNS. SEE JC.THX JC. WHEN YOU FINALLY GET THE CAR YOU WANT, THEN ITS TIME TO SIGN YOUR LIFE AWAY. WELL, IT'S NOT LIKE THAT WITH STEVE.HE REALLY GIVES YOU THE BEST ADVICE ON WHAT YOU NEED.ONCE YOU SIGN YOUR CONTRACT. GOOD DAY AND ENJOY YOUR NEW CAR AND THAT'S IT.TWO DAYS LATER STEVE CALLED ME BACK AND SAID " JOSE, I CAN GET YOU A BETTER DEAL " GOT ME A NEW FINANCE RATE. SAVED ME A HELL OF ALOT OF MONEY.THX STEVE

bugface7

Nov 17, 2011

The staff at Larry Miller Dodge made me and my husband feel relaxed and very comfortable with the decision that we were making. Any questions I had they were able to answer. Ray did an outstanding job getting us a car that was perfect for our family, budget, and our life. I am very satisfied with my new "used" car. Steve Dancy in financing is AMAZING!! He made me feel so relaxed no matter how many times I called with questions and was always able to put myself and my husband at ease. He got us an AMAZING deal on our car and helped us out tremendously!! Emily, in finiancing, did an outstanding job as well helping me out and taking some of the pressure off when Steve was not at work. Even though she was not our "rep" so sto speak, she took all of my calls and tried as hard as possible to make me feel comfortable with the decision of our new car. No matter how many times I called she always called back and helped me feel relieved. Thank you so much to the staff at Larry Miller Dodge for doing an outstanding job on going above and beyond to satisfy your customers.

denellath77

Nov 2, 2011

I cant say enough good things about this dealership, they are awesome! I will never buy a car anywhere else.. I had to take my car in for service, usually this is something I would dread, but my service advisor John Tuffarelli went above and beyond for us, and we are so grateful to him, I have never dealt with a better dealership and service department.. Truly the best! Thanks for everything! Sincerley,the Thomas family:)

reperez

Oct 27, 2011

Found my car (2012 Charger) though USAA car buying service. Signed an original contract that didn't include my military incentives. once i realized my mistake i went back to talk to Emily the financial manager and she and her crew squared me away. this is my second vehicle purchased through Larry Miller Dodge and I am extremely happy and pleased with the way they take care of business. definitely recommended dealership for all my military personnel!!

nenenina

Oct 19, 2011

THE MOST HONEST AND THE NICEST PEOPLE EVER THEY TREAT YOU WITH RESPECT AND HONESTY NO PRESSURE THAT IS ALWAYS A GOOD THING ,THEY TAKE TIME TO EXPLAIN ANYTHING AND EVERYTHING ABOUT WHAT YOU NEED AND THAT FOR ME IS GREAT NUMBER ONE DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!

reneevalint

Sep 25, 2011

I had a trade in with a large balance (29,000) I didnt think it would be possible but this dealer was able to make the numbers work for us..very happy and will return for ALL future car and truck purchases.

andyeric

Sep 23, 2011

Very pleased, Jay friendly, honest, great experience. We would highly recommend Larry Miller dealership on Bell. Fair deal on trade-in. Love our new Dodge Caravan!

Barry Jonathon

Aug 21, 2011

A Marine only cry's for 3 reasons. 1. He graduated from Boot Camp. 2 He got married and had his first child. 3. He left the service and someone did more than just say "Thank you for your service!" The Gents at Larry Miller found out I banked at USAA and served 10 years in the military by coming up to me and shaking my hand. Then the managment said to tell them what I thought to be a fair price on my new Dodge Durango 2011. When I wrote the price I was hoping for down on paper, they beat it and went under the price by another 1800.00!!!!! I dropped a jaw. Then while I waited to finalize the contracts they made sure not only my fuel tank was full, but my belly was full as well. Then they drove my old car home for me. Top of the line service!!! I had to take the time out to tell everyone this is truelly a great place to buy your next car New or Used, Just givem a chance to prove it.

Debra Foley

Aug 18, 2011

First of all, we have purchased 5 vehicles from LMD, and all of the services (oil change,tires, etc) have been done by them. We have always had GREAT service from them,The day we bought our new car (8/13/11) we actullay went in for an oil change on our Avenger and ened up with a NEW CAR (2010 Charger) WOW, Jay Coen(salesman) was so friendly and a down home person (these days they are far and few between) Jay made you feel so comfortable, that if you closed your eyes for a moment you might be in your back yard haveing a BBQ with him instead of buying a car, never has buying a car been so easy, we also had Steve Dancy (Finance) in our corner-WOW! he worked really hard and found us the best interest rate, he has called several times to check and see if we were still okay and how we were doing (who does that anymore?) LMD is the best of all in our book and we have told everyone we know that they would not be disappointed. It is all how you treat people, LMD has great people working for them, so that has to tell you something.Thank you again for all you did for us!!!

debzpoodlz

Aug 2, 2011

We were very pleased with Tom Williamson and the financial advisor was excellentthey did not pressure us and we feel we got a fairly good deal and purchased a beautiful new SUV. Tom was very accommodating we went for a ride in the durango and Tom explained alot of the options and offered us water and we met several other salesman they were very nice. I would definitely recommend Larry Millerto my friends and family looking for a new car.The financial advisor explained things very well and we liked her very much.I dont remember her name.When we were ready to leave Tom explained all of the extras and showed us how to run everything on the new vehicle I think he was very thorough and very pleasent. He definitely gets a 5 from us.

AZBud

Jul 23, 2011

When looking for a new vehicle, I thought it would be like going to a dentist to get a vasectomy. I was WRONG. I have never had so much fun buying my truck as I did at Larry Miller Dodge. The salesman, Jon Rohde, was great, no high pressure, and extremely helpful. I explained what I wanted, he gave me a feeling of confidence at the knowledge he had of the inventory. His explination of the available packages for the trucks wasn't so technical that you had to be a rocket engineer to understand. Ed, sorry I don't know his last name, was a good compliment to the "sales team". We worked out the details and I am estatic about my new truck. Now, what is that part attached to the lower part of the dash? We never did figure that out, maybe someone there has an idea.Again, Thank You for a great experience. I will be recommending you to my friends.Frank Budde

halleckj

Jul 23, 2011

This is the second car we have purchased at Larry Miller Dodge. Our first experience, 3 years ago, was good and we decided to go back for the purchase of our new Journey. This experience was even better. Our sales person, Kelly, was friendly, courteous, honest, and very low pressure. She was a pleasure to work with. The finance person, Emily, was great about telling us which purchase options were most important and which things we could leave out to keep payments down. She was very nice and helpful. It was refreshing to buy a vehicle and leave feeling good about the purchase rather than feeling brow beaten and exhausted. Usually when I buy a car I feel taken advantage of when the experience is over. It has been a week; I've had plenty of time to scour through the paper work, and I have no buyer's remorse whatsoever. I highly recommend this dealership!

Mavercik

Jul 8, 2011

On behalf of my wife and I, we would like to express our appreciation for the excellent service we received yesterday. Tom Williamson was extremely patient and knowledgeable with the many, many questions we had about the Dodge Ram 1500 series truck from used to new and the three different models we were choosing from. Considering we were on the lot for 1-1/2 hours with him in the heat, he stayed committed and never made us feel like we were an inconvenience. Appreciate you Tom!We chose the Dodge Ram 1500 Big Horn Crew Cab,,,,, (Love It!)Karl Siebern, finance was extremely gracious and well prepared for the final paperwork, Much Appreciated.My Wife and I had a conversation with your General Sales Manager while taking a break outside. He shared his passion for the dealership along with some nice stories about customer service. Neat that he took the time! Apologize for not remembering his name. Please express out gratitudeWe have purchased a total of 6 vehicles from Larry Miller over the last 15 years. Dodge continues to exceed our expectations as well as the Larry Miller Dealerships.I have been in sales for 24 years, the last 6 years I have been the General Sales Manager. I know Flawless Customer Service when I see and experience it. It is a real treat.On behalf of my wife and I, Thank You for a professional experience.

llevander

Jul 1, 2011

We came into this dealership with a very difficult situation after being turned away by another leading dealership in the area. We have 2 foreclosures on our record and were very upside down on our trade. We honestly did not think they were going to be able to help us get into a vehicle and stay within our price range; however, JC and Jon (sales), Ed (sales manager), and Steve (finance) went ABOVE AND BEYOND to get us the deal we wanted on a beautiful new vehicle with the features we desired. They were very polite, friendly, and respectful and their expertise really shone through! We were truly amazed at their ability to make this deal happen.If you are looking to get into a vehicle, go to Larry Miller Dodge! They will work hard for you and will go the extra mile.

Challenger9

Jun 27, 2011

I have purchased several vehicles over the years from Larry Miller Dodge. My experience with Tom Williamson has far surpast and other salesman I have dealt with there. His down to earth, easy to talk to attitude and his willingness to go above and beyond for the customer has made him a valuable asset to your team. I am in the retail business and deal with the public everyday so I understand how important it is to company to have people that are willing to provide excellent customer service. I have told everybody I know that when they are ready to purchase a vehicle they need to go see Tom. I will tell you that my sister went and bought a truck since my last purchase. I also have a friend that I told about Tom. They have been in contact with one another and Tom is watching for the new Challenger to come in as that is what he wants to purchase. I am so glad that you provide your customers with this opportunity to tell you what kind of experience they had. I don't believe people that do a great job get enough recognition. I think this is an excellent way to provide you with the feedback necessary to maybe give some of that well deserved praise.Thank You for the Great ServiceGary Spahr

hron1701

Jun 27, 2011

J.C. was exceptionally helpful, patient and pleasant. He helped us find the right Dodge vehicle that was compatible with other vehicles we were considering. This would have been an employee (retiree) purchase; but, Larry Miller Dodge was not able to match the trade-in price offered by other Chrysler product dealers. The difference was considerable; so, we did not make the purchase. We chose a comparably equipped Chrysler 200 instead.

cmd777

Jun 26, 2011

The staff was knowledgable, helpful and explained the features of my new Caravan RT. There was no sales pressure and the negotiation went smoothly and quickly.

cahillk

Jun 13, 2011

This was a very pleasureable experience buying a car at Larry Miller dodge. I felt no high pressure sales and everyone was extremly friendly. The paprerwork was completed quickly and I was on my way. I love my new Charger:)

advantageofaz

Jun 1, 2011

After shopping four different dealers over a period of about four months for a very specific vehicle, Larry Miller Dodge was the clear choice.Now to be fair, I was not an "easy" customer. I made it clear to all four dealers upfront that as a business owner I would not waste their time nor mine, I was ready to make a purchase, credit/cash was not an issue, I would only deal with the fleet manager, only over email initially, and that I would not be visiting the showroom or discussing trade-in until I was presented the truck I wanted for the price I wanted.Of the three other dealers, two were very rude/pushy and earned the reputation of "used car salesman" while the third was very professional with a competitive price but simply did not have "my" truck in inventory (they were a little higher in price, but as I found out later only because they were having to purchase the truck I wanted from Larry Miller!).Over the initial four months of fact gathering and option selections, I was able to visit three of the four dodge lots (I did not visit Larry Miller during this time) and was very disappointed to discover that the sales man at the lot could not answer even the simplest of questions about their product ! I had already did my homework and knew the answers to the questions, I was simply looking for the "pros" to verify !!On the other hand, Scott and Jon answered almost every question I had on-the-spot and knew the product inside and out ! They did not employ the old worn out sales tricks and speeches, they did not push a sale, Jon gave his best price up front without haggling, and they were not condescending in any way. After the sale and upon pick-up of the vehicle, Scott took the time to show me how everything worked and I was on my way ! After the sale, follow up calls were made by the staff to see if I was happy, and Scott even set up a little after-market install for me.I would highly recommend doing your homework, checking out a few lots, and then go talk to Scott or Jon when you are ready to make the purchase, I am confident you will find the experience as pleasant and professorial as I !! (especially after meeting with the competition!!!)MP - dodge ram truck owner (again)

foxracing667

May 30, 2011

My experience from the start at this dealership was great.. Sales associates were friendly and honest didn't argue or push the issue with selling the vehicle. All I can really say that for a car purchase this was the fastest, easiest, no headache purchase ever.. If I had more money I'd purchase another vehicle from these guys.. highly recommended!Keep up the great work guys

kabezza2

May 28, 2011

My experience was very good. I dropped in at 8 pm, test drove the truck I wanted, got the pricing and then decided to trade in my current vehicle, and was out the door with a new truck by 10pm. This is the second truck I bought from this dealership and both experiences were fine.

DNG

May 24, 2011

I just want to say how much my wife and I appreciate the help we received when we took our car in with a mechanical problem. John T. and the sevice dept. staff turned what would have been a very stressful situation into a comfortable experience. Their job knowledge, quality service, and quick response time did a lot to build my trust. They have earned my business.

kathyherranen

May 16, 2011

Everyone was more than helpful in finding me the auto I needed. They all went over and beyond to make me feel I was getting the right car and the best price. It was one of, if not the best, car buying experience I've ever had. I'll go there to shop for my next vehicle.

laferry

May 12, 2011

HIGHLY recommend. By far the most painless auto-buying experience EVER. We got a great value on our trade, no hassles. Got exactly the car we wanted. Financing beat our pre-approved loan from USAA (and that is hard to do). We will definitely return here to buy our next car.

asukyleblue

Apr 26, 2011

My girlfriend and I purchased a vehicle from this location earlier this month. Initially, we were trading in a vehicle that we still owed on. Gary approached us (as all car salesmen do) when we arrived and we began looking around the lot for something that we could afford. Unfortunately, most of the models we were shown just did not work for us. Ironically, we qualified for the same vehicle we had (which we were offered as a joke). After two hours of being shown a car, test driving it, and "working the numbers," nothing was happening. The dealership had a single vehicle that we were "okay" with, but did not love. We had decided that we were just going to look elsewhere and keep the car in mind when Gary brought his sales manager back (forgot his name, but he was a large man with a crewcut). His sales manager becan conversing with us asking, "Are we going to make a deal today?" I replied, "ARE we?" From here, I explained to him that we were being shown a car at a time and nothing was really catching our eye. I further explained that we were not going to settle for "good" when I was sure that there was a "great around here somewhere." The sales manager recommended a vehicle, a Dodge Caliber 2011, which we took for a test drive. We really loved the car and were (frankly) pissed off when we were told that it probably did not fit within our price range. At that point we were headed out the door when the sales manager said he would work something out. The sales manager came back saying that he had given us a discount here and there, but that the numbers worked out as far as what the bank was willing to loan us. We drove off in the car!A week later, we found out that the bank was unwilling to finance, both, me and my girlfriend because of my credit. I am a student with a lot of loans, so this was not a surprise to me, but my girlfriend was required to go and re-sign the paperwork, resulting in an even greater deal because she was not qualified for as much as we were together. Currently, we are waiting for our previous vehicle to be paid off, but we are happy with how everything turned out.

jack777

Apr 26, 2011

Scott was friendly, polite, and showed a sincere desire to help us as a customer. He worked extra hard to find us the best vehicle at the best price he could. He took the time to explain each detail of the vehicle befor we purchased it. After the sale was final Scott even spent more time helping us to know, and understand the vehicle we purchased. Scott informed us that if we had problems or questions later on to please feel free to call him or stop by and he would be happy to help us. What a nice guy and gentleman! Larry Miller you are lucky to have Scott as an employee!

Prestons04

Apr 20, 2011

When we first walked in, it didn't feel very welcoming....it felt too much like a dealership. That feeling was immediately taken away as soon as we met our sales associate, Gary. We originally were looking for a used vehicle as a 2nd car. The one we were interested in had sold and we just weren't finding what we wanted. Without being pushy in any way, he and Mike worked to find us a deal that would work for us. We had our two small children with us and buying a car with kids is not an easy task, but it wasn't that difficult with them. We ultimately ended up trading our vehicle in (which was always an option) and we LOVE our van!!!! The only thing that was a little upsetting was we drove it off the lot with no gas. I thought they were supposed to fill the tank for you. Definitely doesn't affect the way I feel. Even in finance, Emily was amazing! There was something with the brakes that wasn't caught by the shop, but they were very quick and happy to fix it. It wasn't a major issue either. Buying a used car as our only car was a little scary at first, but not anymore. We will without a doubt return when we buy any other vehicles and there will be no hesitation to refer anyone to them. If you are looking to have a real experience buying a car, and not get treated like you are just a dollar sign, this place is where you want to go. They treat you like human beings.