Landmark Chrysler Jeep Fiat reviews

SalesSws

Sep 20, 2016

The service manager Brian was very helpful and even though our issue was only intermittent he followed thru and never gave up until they were able to correct.

BlueTicked

Sep 20, 2016

We stopped on Saturday afternoon looking for a Dodge Journey and asked one of the 5 salesmen sitting under the tent if they could help us. Jeff Webb jumped up and helped us out. He brought the 2 over that he had on the lot over for us to look at. By the time we left with it to test drive for the weekend, it was after they had closed. When we came back Monday evening to buy the Journey, Jeff ended up staying late, as we were there after they closed again. He was very kind and accommodating to us and our two boys.

Oldwarrant

Sep 19, 2016

Once again Landmark.has proven that.it is the premier dealership in central Illinois. The. Innovative use of technology in the preparation of documentation is truly noteworthy. The salesman has outstanding knowledge of Chrysler products and is very effective in the art of closing the deal.

ralph1

Sep 17, 2016

Most professional auto dealer that I know of. The service and sales departments are a pleasure to work with. Everyone in the facility tries to be accommodating.

Linda

Sep 14, 2016

We wanted to get a new Town and Country before they went our of production. We got the car we wanted at the price we wanted (including a very fair trade in allowance) and drove home in the car a few hours later.

Cheryl14

Sep 4, 2016

I was very surprised for the great service I received. The salesman, Gary Pate, Jr went above & beyond to meet my needs. He was extremely polite, & such a nice guy.I really enjoyed Jimmy the finance guy. He was great, a fun guy.I would buy from Landmark again.

Jeepgrl1071

Sep 3, 2016

I recently brought my 2015 Jeep Wrangler Unlimited in for an oil change and tire rotation. I am beyond disappointed (and a little angry) about my experience. I've brought my Jeep in a few times for this basic service and I honestly never feel comfortable in the service area. The staff seem to have an attitude and customers seem to be an inconvenience. Anyway, after picking up my Jeep (and getting home) I realized the washer fluid had not been filled and the oil life indicator had not been reset. Additionally, my Jeep has a tire pressure monitoring system. One of my tires has been low lately. When I noticed the oil life indicator hadn't been reset, I reviewed the TPS. Accordingto the TPS read-out, the tire pressure was still low on the same tire. So, I question if the tire pressure was checked. And, I question whether the tire rotation was completed. Each time I have been in to drop off or pick up my Jeep, there has been an angry customer upset about service (most of these upset folks have been women). One more example of why I don't trust car dealerships in Springfield.

LAW'sJeepers

Aug 31, 2016

Service was prompt and completed in a timely manner. They did not appear to have my appointment listed, but I had the time and date written down on my recall notice, so they got my in without a problem even though appointments are now being scheduled in January, 2017.

rock

Aug 25, 2016

quick friendly service. got an oil change. wish they would have put a reminder in the corner of my windshield to let me know when i needed my next oil change. other than that all seems good

AleshiaB

Aug 24, 2016

Recently took my Jeep in for service. I was promptly greeted by Ryan who listened to my concerns and requests. He assured me he would take care of all of it! I went in got a cup of coffee and relaxed. A while later Ryan came out and explained everything that was done and told me my Jeep was ready to go! Great customer care!

E and L

Aug 12, 2016

Our service way handled over the telephone as our van was towed in. Mel and Brian handled every aspect of our needs in a very professional manner.

Pegasus

Aug 2, 2016

Had a great experience w Martin Hammers. We are experienced well informed buyers that understand the "game". Martin was a pleasure to work with and we went from looking with the intent of buying elsewhere to buying 2 jeeps. Do your homework come to this dealer prepared and you can make the buying process easy. I highly recommend Martin- great guy!

JIM

Jul 19, 2016

OUR SALES PERSON DID AND OUTSTANDING JOB.'FINANCE (ROB) DID A GOOD JOB TOOOOOOAKWAYS PLEASANT AND LIKE WE WERE THE ONLY CUSTOMER THEY HAD

Jeff/Lori

Jul 16, 2016

Jeff & I are Very satisfied with our second purchase. The best customer service! Landmark Stands by their mission of customer satisfaction! Thank you , Nick Short

Mary Lou Griffith

Jul 8, 2016

Always pleased with their fast and courteous service! Especially like the express oil change and pleasant waiting area makes it a nice experience. Thanks to all!

jeep guy

May 16, 2016

I've been waiting for 3 months for a radio that's under warranty and AL you ever get is I'm sorry its not here yet the sales man Jeff Webb was OK till I signed doted line then wouldnt answer anything stay far away from this horrible place I rate it a negative 5

Jody Womack

Mar 31, 2016

Landmark is always the first place I go when I need a vehicle. I sent my daughter there to get her first car and the experience was smooth and she is extremely happy with her purchase. She didn't have any credit and they made it happen at Landmark. Just recently my friend and I both bought a car from Martin Hammers and he was the most polite, helpful and patient salesman we have ever dealt with. I recommend him to everyone I know. Always pleasant with a smile on his face no matter what the situation. Ryan was our financial advisor at Landmark and he was professional and helped us with all of our needs regarding the transaction also. Thanks Ryan and Martin for a fantastic experience! We wish you the best!

jackman

Mar 25, 2016

I have spent 66,000.00 with this company. Three trucks I've bought. So I went to look for my fourth. Never have I, been so insulted. On the price, and experience, I had on 3/2/2016.

jeep guy

Mar 9, 2016

I bot a 2015 jeep bot the protection package been 2weeks and havnt hear from them to ste up appointment to get the work done

Camel123

Feb 28, 2016

I have bought several vehicles from Landmark. Each one has had issues with them, but the one I recently purchased was the worst. I guess you shouldn't expect the same quality of service from each location. The first vehicle I looked at they wouldn't even sell to me. The next one they sold to me but because I was there so long I didn't do an extreme inspection. When you purchase a vehicle inspect everything. The salesman was terrible, knew nothing about cars, they knew I was a return customer and didn't give me a deal, and now I have to force them to do service to the vehicle when everything should have been take care of before they ever sold it to me. I wouldn't recommend this dealership and never ever trust the salesmen.

Clint H. Cartee

Jan 15, 2016

Had a head replaced on my 2010 Dodge Caravan at Landmark. 20,000 miles later, it is doing the exact thing again. A new head on a motor should last more than 20,000. Gary and the service team are the absolute worse. They stated it was under warranty; called back the second time, no it is not under warranty. Phone calls four and five resulted that they would not help me. A new head on a motor should last well above 20,000 miles. Do not service your car there; and as a result, do not purchase a vehicle there either. Thanks Gary for treating your customer like crap. I will make sure and spread the word.

Chris & Cyd

Nov 1, 2014

Joey Marsaglia was a pleasure to deal with. He was very attentive and willing to work with us. There was a scratch on the vehicle that we purchased and we had negotiated with them in to fixing it in with the purchase. He not only scheduled the repair, but also set us up with a nice replacement vehicle in the meantime. We felt he not only only cared for our purchase in a top notch manner, but followed up with us after the fact to make sure we were satisfied with the repair as well. He has a pleasant and upbeat personality that cannot be trained!!

Chris & Cyd

Oct 29, 2014

Joey was a pleasure to deal with. He was very attentive and willing to work with us. There was a scratch on the vehicle that we purchased and had negotiated them fixing it in with the purchase. He not only scheduled the repair, but also set us up with a nice replacement vehicle in the meantime. We felt he not only only cared for our purchase in a top notch manner, but followed up with us after the fact to make sure we were satisfied with the repair as well. He had a pleasant and upbeat personality that cannot be trained!!

wlappin

Oct 16, 2014

Worst customer service around. I called to find out about my vehicle registration and got transferred around until someone had the bright idea to send me to someones voice mail. No one helped me. I then sent an email through the Contact Us section of their web site. I got a canned response saying they could not determine the exact vehicle I was looking for when my comments had nothing to do with looking for a vehicle. I will not be purchasing another vehicle from any Landmark dealership.

Jeepdriver18

Aug 23, 2014

First of all, upon coming to purchase my vehicle, Josh was my sales rep and could not seem to remember my name or my dad's name, who came along. After spending several hours being called "Buddy" Josh was trying to sell to my Dad more than to me. I'm a 30 year old adult with excellent credit and was being treated like a 16 year old kid with 0 credit. Knowing the vehicle I wanted was on the lot, I went ahead with the purchase despite Josh's lack of good service. When coming into the service department to receive "Work promised at time of Sale" I was treated by Mel like he didn't have time to deal with me. He was very rude and abrupt and was not a friendly face at all. As I was receiving "free" work he seemed to think it was okay to treat me like I wasn't a real customer. I certainly won't be buying my next vehicle here and I won't be recommending the dealership to family or friends.

Jeep driver

Aug 23, 2014

First of all, upon coming to purchase my vehicle, Josh was my sales rep and could not seem to remember my name or my dad's name, who came along. After we both spent several hours being called "Buddy" (how obnoxious) Josh was trying to sell to my Dad more than to me. It was very clear that I was the one vehicle shopping but Josh's sales points were constantly "hey buddy (dad) check this out." I'm a 30 year old adult with excellent credit and was being treated like a 16 year old kid with 0 credit. I was originally offered 15% interest with a smile and a laugh--no joke-- before he ran my credit and then was offered 2%. Knowing the vehicle I wanted was on the lot, I went ahead with the purchase despite Josh's lack of good service. When coming into the service department to receive "Work promised at time of Sale" I was treated by Mel like he didn't have time to deal with me. He was very rude and abrupt and was not a friendly face at all. As I was receiving "free" work he seemed to think it was okay to treat me like I wasn't a "real" customer. He blatantly blew me off and scoffed instead answering my questions. No smile or "thank you" "come again" or even "have a good day" as I left either. I certainly won't be buying my next vehicle here and I won't be recommending the dealership to family or friends. I tried to give 0 stars for customer service but it required me to at least give one.

Danny L Cook

Aug 11, 2014

Would give no stars if possible!! I bought the extended warranty for my 08 Sebring Convertible. Top malfunctioned and they refuse to honor their warranty and then laughed in my face! We will see laughs last after I find a lawyer.

Marian

Jul 3, 2014

My tire needed replaced. They did so by giving me an honest evaluation and courteous and timely service.

Lucian

Jun 11, 2014

My buying experience with Ron Lowder was top notch. His professionalism and knowledge made the buying process easy and enjoyable. I will be recommending him to my friends and will use him again for future jeep purchases.

Kathleen

Jun 7, 2014

I've never such a positive experience with a dealership. The entire staff at Landmark Cadillac are so friendly and professional.

James

Jun 6, 2014

Had car towed to dealership one day, called the same day with problem, promised delivery the next day, had to order part, delivered as promised.

Barbara

Jun 5, 2014

Larry Perkins was our sales person and wanted to make sure we purchased the vehicle we wanted at a fair price. I must say I have never felt so good purchasing a vehicle before. I am very happy with our purchase and would recommend Larry to my friends and return to him for future purchases. He was very helpful and informative.

Janet

Jun 3, 2014

The Service Department (Brent) is why I came back to buy another Caddie. And the Service Department as a whole is wonderful.

Carol

May 30, 2014

Trading up to a 2014 CTS sedan from a 2013 CTS coupe was a great decision. Everyone at Landmark Cadillac was outstanding throughout the process. It seems each time I come in for an oil change (once a year) I leave with a new Caddy! Thanks, Nicholas for your support and magic.

Joella

May 21, 2014

I always enjoy coming to Landmark Cadillac. Service is prompt and everyone is so courteous. Good place to do business.

Raymond

May 20, 2014

I dealt with dishonest , pushy salesmen for two weeks before going to you. Steve Decker was a breath of fresh air. Very professional.

Robert

May 19, 2014

They really worked with us to make a difficult decision very easy. Ron was very accomodating with his schedule, and very patient with us.

Sharon

May 13, 2014

Our Salesman, Ian, was very informative and helpful in making what we feel was the right decision. Your Finance Manager was very knowledgeable, and had all the paper work ready for us to sign.

Dennis

May 4, 2014

Gave a walk thru on the vehicle explaining features and how they worked. Very helpful and willing to go the extra mile for the customer.

Gary

May 3, 2014

Ian our salesperson extremely knowledgeable off all cars we drove. All the staff were friendly, not pushy and nice to deal with. Got what we thought was a pretty good deal

Jerry

May 3, 2014

I liked the salesman Shane Dalton he made it a good experience and some of the other employees were very friendly and helpful

Shawn

Apr 29, 2014

I felt comfortable with my salesman.. He seemed personable and I'm 41 so I've bought many cars from salesmen.. He seemed like a sincere guy.. First time that I'm recommending a salesman to anyone.

Roger

Apr 26, 2014

I called and made an appointment for 8:30am and my husband took my car and I told them he had a doctor apt across town. They said no problem. Said it would take 40 to 45 minutes and they ere right on time changed the oil and washed and vacuumed my car. I love the person service you get here will never go any where else to buy my Caddy. Very impressed with the dealership. I had bought an 2008 sts with the Taylorville Il the service there was so terrible. I had to take my car back 10 to 15 times for the same problems. And the problems never got taken care of. The passenger air bag was broke for more than 3 years and never was fixed. So like I said I have been so pleased rom buying the car until now.

Edward

Apr 24, 2014

I really appreciated the professionalism and genuine courteousness of Bret, the service manager. As the face of the service dept., he has always made me feel important as a customer and has gone above and beyond in attending to my needs. Thanks again!

Joseph

Apr 24, 2014

I recently went in for a routine oil change and was met by Brett in the service department. After inspecting my vehicle, Brett pointed out to me the excessive tire wear on my front tires. He felt that it was unsafe to drive the car so he loaned me a vehicle to use until they could replace the tires. I feel that, because of his diligence, I avoided a potentially dangerous situation. Brett has always been very helpful everytime that I have come in for service.

David

Apr 17, 2014

Have been working with Ryan Mcwherter the last couple of months waiting for a new Cherokee to come in that was equipped similar to what I wanted and could spend. We were able to make connections on a Jeep last week and now it is mine. The deal was good and everyone was very professional. Ryan was very knowledgeable about the new Cherokee.

Coleen

Apr 15, 2014

I purchased a new Jeep Cherokee last weekend. Joey was my salesman and I have returned a couple of times and have been greeted and had my questions answered with more such kindness.

Phillip

Apr 2, 2014

Service personnel were very professional and accommodating during our visit. They went over the vehicle check list with us and made sure we understood everything after the service. Great Job done and I will definitely return for service work again.

Veronica

Mar 25, 2014

Joey was extremely helpful as my mother and I attempted to find a car for my father to enjoy. He provided outstanding service and even kept us company as we waited for a finances employee to become available. He put no pressure on which car to purchase and simply laid out our options according to what we asked for. He assisted in making this experience less stressful. The finances employee was also very insightful in addition to being very personable.

Randall D. Monical

Feb 28, 2014

They bent over backwards to explain every detail about our new SRX, to me and my wife. They treated us like we were royalty. This gave us a warm feeling about the dealership and the people working there.

Pennie Smith

Jan 29, 2014

Joey was a very nice and knowledgeable salesperson. He went out of his way to answer all my questions and get the best deal possible for me. I had a great experience and would highly recommend him. You could tell he enjoyed his job and helping people. Thanks again Joey. I will be back when it comes time for another car.

Mrs. Asbury

Jan 28, 2014

I had the pleasure of dealing with Joey Marsaglia. He is awesome! I did not feel pressured about making my car purchase. Mr. Marsaglia was respectful, patient, and understanding of my wants regarding my purchase. Please see Joey if you plan on purchasing a vehicle. Everyone at the dealership was pleasant and respectful.

Don Doehrman

Jan 19, 2014

Michael Sweet was our Salesman and had the Vehicle brought in side for Us to look at. He knew from previous conversations what We where looking for.

Amy

Jan 19, 2014

Michael Sweet was referred to us by my son. He had spoke to me on other occasions regarding trading my Jeep. He gave me time, over the course of 3 months, to decide without salesman pressure. I have been a Jeep Grand Cherokee owner since 1993. Michael is knowledgeable and will fight for the best deal. He is passionate about his products and can educate you on all aspects of the vehicle I was interested in. He works very hard and treats you like his own family. I prefer to be taken care of by this Jeep Dealership because all of the employees, especially Michael Sweet! Landmark should be very glad he is on their team! Thank you Mike for all of the help you give, gave and have promised to provide.

richwhiting

Dec 19, 2013

Josh Lowder is one of the best sales reps I have ever worked with. He didn't give up and found the exact vehicle I was looking for and went the extra mile to make the sale happen. He's an excellent sales rep and I highly recommend both him and Landmark if you're looking for a new or used vehicle. I just got my 2014 Jeep yesterday and couldn't be happier!! Huge thanks to Josh Lowder and Landmark- excellent!!!

Rich W

Dec 19, 2013

I just purchased my new Jeep yesterday from Josh Lowder at Landmark and this has been the best auto purchase experience I have ever had. He really went the extra mile to get me the car I wanted and is a top notch sales rep. I highly recommend Landmakr and Josh if you're in the market for a new or used vehicle- big thanks to Landmark and Josh Lowder!!

John

Sep 10, 2013

The Landmark Cadillac team was superb to work with. I look forward to our next purchase from this dealer. My only bone of contention is the fee charged for the etched glass. I made it clear that I wasn't interested in any extended warranties or any dealer added expenses, only to find this once the deal was done. The sales manager indicated this was a required expense, but upon reading the paperwork associated with it, it is not. I will contact Landmark Cadillac and I am confident they will make it right. Within the past year or so, they are under a new general manager who was an absolute pleasure to work with. The sales person was also exceptional to work with. When you go to Landmark Cadillac, ask for Ian. He is extremely knowledgeable and works hard for his clients. John - Springfield

Ggang

Aug 7, 2013

My daughter and I came to this dealership looking for a JEEP Liberty. We were approached by Shane and he was very helpful. He had to leave for awhile and Michael Sweet took over. We brought a car in to trade and it was suppose be looked over/appraised while we were test driving the Liberty. When we got back, nothing had been done on the car we brought in, remarks were made about our car, and a lot of smart remarks were made about our offer. This was our daughter's first time buying a vehicle and she could not get over how rude this person was. When we said to forget the trade in, he said "congratuations"--not sure what that was all about. Couldn't even get close to agreeing on anything. This was one of the worst experiences we ever had trying to trade/buy a car. No customer service and lack of respect for the customers. Shane was very personable and really tried to help even after we left.We did find a Jeep Liberty Jet at another dealership and it was a very smooth process. We were treated very well and I think they did appreciate our business.

Herbatspringfield, IL

Mar 1, 2013

I believe the dealership has been great. I am concerned about the quality of the new XTS. When I drove off the lot there were two major problems: the heat would not shut off and the steering wheel warmer was not working. also gas mileage is only 82% of advertised rate. I worry about what is next. Again nothing but praise for sevice department. I just wish I did not have to use it so often.

Robby

Jun 4, 2012

So I went to Landmark Chrysler to purchase a used Ford truck I had found on the internet. When I arrived Todd, the sales person, met me in the parking lot and was ready to make a sale. It is imperative I add that I had my seven year old daughter along for the experience. Todd immediately approached me and let me know he didn't feel the Ford truck was what I was looking for. It was a low mileage truck, but had numerous stains, and a super loud exhaust. Todd was dead on. I looked at the truck and didn't even need to drive it. Todd then told me about another vehicle in his mass inventory he had found. I looked at the vehicle, but wasn't sure it was what I was looking for either. Todd, my daughter, and myself then drove around all of Landmark's lots, test driving vehicle, looking at new and used vehicles. I even looked at a new Ford vehicle, that Todd stated he would not be able to sell me. Todd can only sell used vehicles, and new Chrysler vehicles. Either way Todd agreed to get the correct sales person for me and stood by in the process. I decided against the purchase of a new vehicle, and ended up purchasing the vehicle Todd originally suggested. My daughter and I spent six hours with Todd that day. Todd went above and beyond in the negotiations process, and in keeping my seven year old entertained, while at also being professional and informative. As any of you know who have kids, the buying cars process is not an easy one with a seven year old. My customer service experience thus far was excellent with Landmark. Thanks guys/gals, and keep up the good work. Rob Hearn, proud owner of a Chrysler Aspen

Chris

Mar 29, 2012

My husband and I were looking for a vehicle. It was cold and none of the salesmen were willing to venture outside to help and acted put out that we were there! We visited several times. When I went to negotiate the car, my intelligence was insulted when I added up the figures of the loan versus what the car was worth I would have been paying twice for the car. They then couldn't tell me the percentage rate they were giving me on the loan. I am not a sucker and will not be treated as such! Do yourself a favor and stay away from this dealership.