Kia of Cleveland reviews

Whitecar123

Aug 13, 2016

Andy from the Finance Department was very helpful and treated me with the upmost respect. He truly cares about his customers. Andy also followed up on his word & was very informative & honest throughout the whole car buying process.

Kchorman45

Aug 13, 2016

My husband and I were very nervous to purchase a new car and just wanted to see what we could afford. We drove a beat down old car that was about to break down. We were in need for the new car treatment, and our salesman Lawrence was determined to get us our new Kia Soul. I absolutely love this car it is so nice to drive down the road and have the confidence that my car will keep me safe. I appreciate all the Kia of Cleveland Team did for my husband and I we are driving safer because of them.

"Cant Take The Heat"

Aug 9, 2016

I went in to have my headlamp replaced on my 2009 Borrego and ended up trading it in for a 2013 Sorento. Ryan Bloom and Andy worked very hard to get me the BEST deal ever. I am very happy with my Sorento.

pamela

Jul 28, 2016

I purchased a 2016 Kia Soul at Cleveland Kia,Patrick Jones was my salesman he was so nice and very helpful threw the whole process. took his time showing me cars ,test drives and made the paperwork seem a breeze.Then I met Brandon for the financial end. He made getting financed easy.Igot a very good rate. I would like to say thanks to all of the staff for being so kind and helpful.

Joann Patton

Jul 28, 2016

I had the pleasure of having Lawrence as my salesman today, and he and the sales team spent a good deal of time and much effort in helping me to make a new Kia a reality. The entire process was very pleasant and friendly and relaxing. They worked to keep my payment within reasonable limits for my budget, and I am so appreciative of that. I would absolutely recommend Kia of Cleveland to anyone looking for a vehicle. Joann Patton

Zthomas2705

Jul 27, 2016

The sales process was easy and efficient. Sheila was very friendly and willing to work with us. Andy worked with us on finance and was able to help keep our payments where we wanted them. Nice job Kia of Cleveland!!!

Nicholas Key

Jul 25, 2016

Knowledgeable staff. Quick and easy. Had no problems at all.

Michael Larson

Jul 19, 2016

Sheila made our experience great, she was pleasant, patient, and very detailed. I would recommend Kia of Cleveland and Sheila to anyone interested in purchasing a new or used vehicle.

Anng6

Jul 18, 2016

The first time I went there I wasn't impressed with the guy we had, but when we initially went back there to buy a Kia we got Lawrence Taylor he was amazing and knew about the cars he changed my mind to buy a car he treated us good and with respect and worked within our budget and all of the people where asking if we needed anything I would recommend all my friends and family to go to Lawrence he is an amazing sales representative.

BNPrather

Jul 12, 2016

Second car we've bought from this dealership, very knowledgeable sales staff & willing to work with your budget while still giving you the best quality car for your money.

Christian Burke

Jul 9, 2016

This was my second time going to a dealership in search of a car and I can't express the level of care I was treated with. I felt I was heard when talking about the car I was interested in as well as given the most help I could possibly receive. I would strongly suggest anyone to go to Kia of Cleveland as I am sure finding care such as theirs would be difficult if not impossible.

AmyB

Jul 4, 2016

Amazing experience with Salesman Matt Hake and Finance Mgr Brandon Adkins! I got the completely loaded car of my dreams for MUCH lower than I had expected, got a crazy high trade-in, and will highly recommend this dealer for experience, staff, facility and stock.

Stacyannrn3

Jul 4, 2016

This was a great experience ! Shelia Shannon my sales lady walked me through every step. She was patient and had my best interest ! She answered or returned my calls timely and was very knowledgable about my new car and allowed me to drive several till we found my new car ! Shelia was so awesome to work with. I have never had a better car buying experience. The finance manager was wonderful to work with as well. They both were very honest and upfront with my trade in. They gave me a great deal with a good interest rate along with premium service/warranty package . You can't go wrong here.

Hmm07302007

Jun 21, 2016

The experience of buying a vehicle on my own for the first time at Kia of Cleveland was wonderful! Sheila Shannon, the sales rep, helped us so much and explained everything clearly. The financial side also went smoothly. I am so happy with my Soul and the deals that were offered helped me make the right decision. Thank you so much for making this sale so easy and worth while.

bobbyflalake

Jun 20, 2016

Very great customer concern and very prompt help in selecting vehicle. Sales person Sheila Shannon was ver nice and helpful until process of buying was completed.

jcasey77

Jun 11, 2016

I went yesterday to look into buying a new car. I did not really expect to leave the car lot with a new car but I did! The sales people were super friendly right from the start. There was NOT one time I felt any pressure to purchase. They listened to what I was looking for and the price range I needed and the salesman delivered!! He did not try to sell me anything higher or out of my range. He was thoughtful and kind to my 1 year old daughter. He purchased her an Icee and gave her a balloon. It took me about 3 hours from the time I entered the lot to the time I left with my new car! My salesman was Brad Williamson. If your in the market for a new car I highly advise you to look him up! They work hard to make sure you get the best deal possible. I will definitely be going back here when I want another vehicle!

Dlawson69

Jun 7, 2016

I'm so happy with the service I received with Kia of Cleveland, in particular the salesman Matt Hake. They were patient and really worked with my budget in assisting me to buy my first car. The entire team was wonderful! I'm so thankful!

WENDY HICKS

May 30, 2016

I just want to say how pleased I am with the service that I received this weekend at Kia of Cleveland . They really do treat you like family . My salesman was very polite and easy going and never pressured us at all . I got the exact car that I went in search of and I could not be happier . The finance manager took his time and explained everything to us and worked hard to get us the best rate possible . Our salesman then sat in our new car with us and showed us how to work all of the interior gadgets . I would highly recommend Kia of Cleveland to anyone that is shopping for a great car with a great warranty .

rnip232

May 9, 2016

Great place to deal with. From the salesman that showed us options after finding out our needs to the finance department working to get price and payment where it needed to be. Keith and Andy worked for that sale and we were well pleased. Will be back.

Bryant,Karen

May 9, 2016

I visited Kia of Cleveland TN looking for small SUV and ended up getting one within days. Seller Matthew Hake was wonderful very nice and works hard and tries to please his customer and works to help anyway he can. I do not get off work till late evening however just made it down right at closing but he stayed till we worked out a deal. Thank you

gerri1439

Apr 29, 2016

The experience of buying a car was pretty scary for me. I am a senior citizen and not trusting of everyone. Right from the start I felt very comfortable with my salesman, Brad Williamson. He didn't pressure me, and he was very patient. I would like to thank Charlie Durham, Andy Cubberley and of course Brad Williamson. They worked everything out just like I wanted....Thanks Guys!

troyf0430

Apr 14, 2016

The salesman Brad was very helpful and knowledgeable. He worked with my budget and set me up with a great buy. I appreciate the whole team. Very professional

Brandon0906

Apr 13, 2016

We were going in to look for a new vehicle. They got us exactly what we wanted, and took care of us! I definitely would recommend them to anyone. Me and my Fiance were very pleased with our visit!

SJSChatt

Apr 10, 2016

I wasn't expecting to purchase, just look and talk. I saw a SUV online that I thought would be good for me, pre-owned, not a lot of miles, and in my price range. My sister and I drove up from Chattanooga, we parked and immediately Lawrence comes over and takes me right to the vehicle. He gave me info on that SUV and a couple of others, next he got the keys and then off for a test drive. It went well. We get back and everything went fast but smoothly from there. At this point I'm still just seeing what they have to say and not ready, but after talking to Andy and getting the payments I was looking for, it was too good not to go ahead and purchase. I was in need of a vehicle and I truly believe this was meant for me. The whole process was smooth and they were very nice to work with. So if you are in need, go check them out!

valerieanne123

Apr 6, 2016

My husband and I drove up there right at closing time on just hopes and dreams of qualifying for a new car after my old car stopped working. The wonderful staff still showed us several different cars to look at that would be in our budget. After finding the car that I fell in love with, our salesman Michael Pilkey and the manager both kept us updated on how the application progress was going. I feel like the staff went above and beyond to make sure we drove home in a new car that night and I couldn't be happier with my car. I highly recommend Kia of Cleveland to anyone looking at purchasing a new car that has the best customer service I have encountered in a very long time.

Karenforte2016

Apr 4, 2016

Great customer service and very friendly .. Very helpful and explained everything about the process We arrived at the dealership late in the evening and left long after they closed and they took care of everything as if they were still open and didn't rush us out took they're time to explain the features in the car

AMC

Mar 18, 2016

Shaun took great care of us!!! We wanted a 2012 Ford Focus. We walked away on a great deal! At just the right price. I give Shaun an excellent rate, Kia I give a 4 1/2 due to a slight problem but was fixed immediately. I would recommend them to family and friends.

Amanda Overton

Mar 16, 2016

My sales rep was Shaun Martin and he was absolute wonderful. Very friendly, outgoing, kept me laughing the whole time. We were there for 4 hours. We couldn't get financed because since my husbands motorcycle accident, our credit scores have dropped a lot and I wasn't expecting to be able to buy anything. Shaun spent the whole time with us. He never left us for other customers. He played with my son and had him laughing and playing almost the whole time. We were denied by every bank that they do business with but the manager called in a favor for us and got us approved with a bank that he knew somebody. at. The entire staff was very friendly and I couldn't have asked for a better sales rep to help us.They bent over backwards to get us into a new vehicle. I've never experienced customer service as wonderful as I did there. I can honestly say that if I ever buy another vehicle I will go there again. I have already been recommending them to everybody I know. They were amazing and went above and beyond to help us. I can't express my gratitude. Shaun is amazing and he was so wonderful with my son. Most sales reps will just blow off a kid and go on but not Shaun. He was very impressive.

patty boyd

Mar 13, 2016

I was very skeptical about going to look at new vehicles because I filed bankruptcy a few years ago. My husband and I decided to go check them out a Kia of Cleveland. The sales rep Matthew was very helpful and not too pushy. He listened to what we were looking for and explained the differences in the models offered. He was patient to answer our questions and showed us everything about our car before we left the lot. Brandon was awesome in helping us find the lowest rate available and explaining the different warranties offered. We were very surprised that we were able to go in on Saturday morning and in less than 2 hours drive off with a brand new car!!

Virlena

Mar 6, 2016

Sales Rep Lawrence Taylor was great and had wonderful product knowledge. I shared what I was looking for and price range I needed to stay in for my budget. I got what I asked for. Awesome 1st vehicle for my daughter. I will go back to Kia of Cleveland, TN when I am ready to trade my Honda. Thank you Kia of Cleveland, Tn for such a great experience; and to Lawrence Taylor for his professionalism.

rhondassoul16

Mar 4, 2016

I have bought many cars over the years and the staff of Kia of Cleveland have to be the nicest, most friendly and helpful of all the Dealerships I have ever been to. I do not give praise lightly. They absolutely made me comfortable to sign my Name. I had to file Chapter 7, 7 years ago and was ABSOLUTELY terrified to commit to "Credit". I had excellent credit before the tragic year that caused the bankruptcy. I had no trade-lines for 6 years and then be treated like I was the most important person by everyone there. The sales staff, service staff and the receptionist are Super. This is honestly the best experience I have ever had buying a car. My salesman is new and I think he has found his true calling. He is a family man and proud of that. Thank you Kia of Cleveland. I will spread the word.

sarahdawson8210

Feb 26, 2016

Had such a good experience ! Would recommend anyone to go here. So glad I chose kia to go to first. Everyone should choose kia of cleveland!

LannaRuth

Feb 22, 2016

Shaun was great from first phone call till the deal was signed! He made sure I knew everything about the car before I drive it off the lot! He is a great addition to the Kia of Cleveland staff and everyone I know that is looking he is who I will send them to!

donna123

Feb 22, 2016

Love the car but was disappointed that when I picked up the vehicle after spending over $25,000.00 I was informed it only had 1 key to the vehicle and I would have to purchase myself if I wanted another key.......I will be calling the manager especially after spending that kind of money....they should make it right!

Stephanie W.

Feb 17, 2016

An overall pleasant experience. Everyone was helpful, answered all of my questions, and were very friendly. I will definitely be recommending others to this place!

MarkD1955

Jan 31, 2016

Salesperson was cordial and took the time to get acquainted with me. Told him what vehicle I was interested in. We took for a test drive down the interstate, thru town, some stop and go traffic.

rhodesmc

Jan 31, 2016

I wrecked my vehicle a couple of weeks ago on the icy roads. I needed a vehicle and wasnt sure what I should get. I called several dealers with inquires. Not only did Shaun Martin of KIA of Cleveland, TN answer my questions but he was the only one to get back to me with a quote. Although, the KIA Cleveland dealer was thirty miles away I chose to deal with them because of Shauns excellent customer service. When we arrived Shawn was waiting with the car for us. Everyone at KIA Cleveland was super nice and I felt very comfortable. I will recommend KIA of Cleveland, TN to everyone.

Alicia24

Jan 29, 2016

I went to kia unsure of what would happen. I didn't know if I wanted a car or what, I just knew I needed something new. My credit is pretty low and kia was amazing and didn't treat me like I wasn't worth the time. Matthew was my salesman and Brandon was the finance. The sales manager Jamie was awesome as well, he worked so hard to get me the car! They both worked so hard and did a FANTASTIC job at getting me into the car I love! I will forever be grateful for the opportunity they gave me and I'll continue to refer people I know to them. I will keep my business there.

kevin pride

Jan 21, 2016

Easy to work with. Made car buying easy. Great staff. I liked how smooth the process went. Had a good experience and good conversation with all I came in contact.

Lacey Pickett

Jan 20, 2016

About a week ago, we began the journey of searching for my grandfather a truck. After visiting multiple dealerships and searching the internet, we landed at KIA of Cleveland, actually by accident, but we're sure glad we did! He ended up purchasing a used Chevy Silverado, with Andy Cubberley assisting us every step of the way. He wasn't pushy at all, only helpful and kind enough to keep going back and forth until we reached a good deal on the truck. When my grandfather returned the next day, the truck was being serviced and all fluids were being changed, which was an unexpected bonus. Mr. Cubberley even had the truck washed and filled with gas. We will most likely be back in the fall to look for a car for my sister as she begins college. Our thanks and appreciation go out to KIA of Cleveland and Andy Cubberley!

Stephanie

Jan 15, 2016

I gave the rating because our salesman was a great help he talk to my son and was explaining stuff as they went through the paper work .he told what he need to do and he was very polite and friendly and didnt make me feel uncomfortable he treated us lkke he knew us and we had just met

BarrattRN

Jan 12, 2016

After going to a few other dealerships in town that basically said I was crazy looking for a truck for the price range I wanted, I drove by this dealership on the way. I saw a nice big Dodge Ram sitting on the hill and thought "that is out of my price range." However after seeing that they had a competitive price on it and that the miles were lower than I was initially looking for I thought it was worth a little more than I was initially going to spend. Patrick gave me my space and wasn't overpowering. He pretty much brokered a deal through text with me for my fiance to buy a new car a few days later. That is hard to believe since I don't think she has ever had anything other than a Chevrolet.

jrg83

Jan 12, 2016

I would highly recommend to any of my friends or family to go to this dealership and buy a car. I was taken care of in the car buying process from start to finish and I couldn't be happier with my overall experience. From the moment I walked in I was welcomed by a gentleman by the name of Patrick who ended up being able to walk me through the process effortlessly. Everyone involved went above and beyond to help me get into a new car.

Parrotheadlulu

Jan 11, 2016

This is our third new car purchase with Kia of Cleveland. They are honest, professional and courteous. Ask for Patrick Jones, he's the best!!He treated us not just as customers, but as friends. Patrick made our buying experience fun!! Also, get your car serviced here, they are wonderful and get you in and out very quickly.

jchammonds2

Jan 11, 2016

This dealership really cares about their customers. The staff here really is very knowledgeable. They give you a wonderful car buying experience. Will definitely recommend them to everyone.

Katlp3483

Jan 9, 2016

Everyone was very nice and helpful. I would recommend anyone looking for a Kia to come here & ask for Matt Hake. He helped make my experience of buying a new car a great one! I love my new Forte!!

OptimaRich

Jan 7, 2016

Patrick went out of his way to be helpful and was more than courteous. He answered or found and answer to every question we had and called back or texted when he said he would. I would not hesitate to recommend Patrick to family or friends.

Mscountrygrl

Jan 4, 2016

Dealership was easy to work with, great people. Had a fairly new salesman, but he did a great job. Loved the year end sales event that was going on. My son got a great new car as a Christmas gift. :-)

Chris Lockard

Jan 3, 2016

I drove an hour + to KIA of Cleveland and I'm glad I did. Best service I could have asked for. Friendly, helpful and fast. I was in and out in no time and got a deal I never thought I'd get. My family shoppes for KIA's at KIA of Cleveland from now on. Thanks guys your awesome.Chris and Callie

chwood12

Jan 2, 2016

Easy to deal with. Extremely helpful - Patrick Jones was a great salesman....no high pressure. Everyone made purchase as easy as possible. Would highly recommend this dealership.

Ray Mittan

Dec 30, 2015

I am the type of guy who visits the car lots on Sunday afternoon, so no one will bother me................and I have anxiety with hard sell salesmen......................BUT, this experience was amazing working with JEFF ADAMS.....................a low key, and very knowledgeable person that was interested in helping me find the right car in a genuine, and friendly way............felt like I knew him for 10 years. Also, my introduction to this dealership was via the internet, and Brad Williamson the Internet Mgr.............2 superstars, who should get a raise!!! Kudos for a wonderful team effort, LOVE my KIA SOUL!!!!!!!!!!!!!!Ray MittanPS Can't forget Brandon Adkins, searched and secured the best financing!

Annie

Dec 30, 2015

This was my first time working with Kia of Cleveland. I enjoyed working with Lawrence Taylor and will recommend him to my friends. He is very friendly and makes you feel comfortable. The entire staff at the dealership is very friendly and will do what it takes to earn your business..

l&zWoods

Dec 15, 2015

Not only did we have a great salesman Phillip, but we had a great experience with the sales manager and finance etc. Everyone was friendly and they will treat you right. We highly recommend kia of cleveland.

JimJoy1

Dec 15, 2015

First time at this dealership, will not be our last! We were very, very impressed by their service. Jamie Ryan, Brandon Adkins and Matt Hake were fantastic to work with! A big Thank you to Matt!

Amanda123

Dec 14, 2015

2nd vehicle bought from Kia. Nice, friendly, caring employees. If ur looking for a new vehicle definitely the place to go. Ask for Matt Have he's awesome.

Ziggy84

Nov 25, 2015

Shaun Martin and other sales and service personnel that we encountered were very professional. The purchase process was efficient and not stressful. We felt that the purchase price for the 2016 Kia Soul was fair and the pickup of the vehicle was flawless. We would absolutely work with Shaun again. He was honest, knowledgeable, helpful and relatable. Shaun listened to what we wanted as customers and helped us find that within our budget. Everyone was welcoming, personable and extremely helpful from the greeting to the financing office. hey actually do want to help people out, it's not just a line they give you. If you want the perfect vehicle fit for you, go see Shaun Martin!

Bunky64

Nov 22, 2015

I have not been able to get a car loan for many years, which meant I had to drive older cars. The salesman worked until he found me a loan. I now drive a practically brand new car. No more breaking down on the road. Great dealership!

AubreyMasengil

Nov 22, 2015

I went to look at vehicles Monday morning because I needed a new car. Shaun Martin was honest and straight forward on even the smallest details. James Ryan was helpful in every way that he could, even though I had a limited amount of time before I had to go to work. Thanks to these gentleman, I am now the proud owner of a brand new car that's perfect for me. I could not be more pleased with Kia of Cleveland.

jesuschic313

Nov 15, 2015

Shaun Martin was honest, real and kind. Shaun Martin listened to what we wanted as the customers. We believe God led us to this dealership. Once, a year and a half ago when we bought a Ford Expedition. Still have it and just got a 2015 Kia Sorento. Satisfied! Praise Jesus!

rhudegirl

Nov 15, 2015

Shaun Martin was awesome! My entire experience from dealing with Brad Williamson in internet sales to dealing with Shaun Martin and the whole team was professional and I felt welcomed from the moment I stepped inside the dealership. My vehicle I was driving had a coil pack go out in it the morning I went to trade. Brad told me he would help me find a new one at a reasonable price even if I didn't decide to trade!! They actually do want to help people out, it's not just a line they give you. If you want the perfect vehicle fit for you, go see Shaun Martin!

garrett81

Nov 13, 2015

I would recommend kia of Cleveland a million times I have bad credit and they did everything they could to get my into a car and gave me the best deal for a trade in on my far.They will give it to you straight I'm very happy with my car and the people couldn't thank them enough

colin.zerk

Nov 9, 2015

My wife and I were looking for a new vehicle and had been looking online. We kept hearing good things about Kia of Cleveland and the team there did not disappoint. Everyone was welcoming, personable and extremely helpful from the greeting to the financing office. We couldn't recommend it enough.

DavidandJackieMichael

Nov 1, 2015

By David and Jackie Michael 11/1/2015We were so blessed to work with our salesman and the finance manager, they were fantastic. They went to great lengths to get us financed. They worked extremely hard to make sure we had a good rate and payments we could afford. They were very courteous and accommodating. This is our second Kia Soul and we will continue to do business with Kia of Cleveland in the future.

BNPrather

Oct 29, 2015

Bought our 2015 Kia Optima from this dealership yesterday night. The staff was extremely friendly, helpful, and went above and beyond to look through all options for me and my husband, even to the point of staying late. We appreciate that they took the time to find everything that worked for us financially as well as beneficial for us when we purchased our first car together. Thank you Matt Hake, Brandon, & Jamie for being honest & upfront when purchasing our car!

"Mr. Pesterfield

Oct 28, 2015

From Alex Golden who started with me on the Internet, to Jamie Ryan working the best deal for my budget, to Phillip Shaw going over the car, test driving and helping with blue tooth setup, to Brandon Adkins for making the paperwork go smoothly, this was "hands down" the best car buying experience I've ever had! As the radio ad says, "they want to see ya, in a Kia", and they really do. By-passed all of the dealerships in Chattanooga and drove to Cleveland of Kia to find the best deal for me. Will recommend this team to anyone who is in the market for a new or used car. Thanks again!

Melissa37303

Oct 21, 2015

This rating is way over due. The service I received was nothing but excellent. I want to thank you Phillip Shaw for everything you did to make sure I was satisfied and to you Jamie Ryan you went way beyond to make sure I got the car you are just amazing. To anyone out there looking for a car go check out Kia Of Cleveland Tn Jamie Ryan and Phillip Shaw or the guys to see. Thank You so much Kia Of Cleveland for everything you guys done for me I will definitely be back.

sarahwillerson

Oct 19, 2015

Great customer service over the phone with Brad! He was very patient and answered all of my questions. Went in and met with John Woodall. He was very friendly, honest, and helpful! We made the decision to purchase a new car opposed to a used car and they gave us a GREAT deal!

soul man123

Oct 8, 2015

Me and my wife went to look and found well informative, and friendly people who where well trained . They made us feel at home and helped in our decision making, and found that it was cheaper to buy a car vs least to own for a different company, at great rates all around. Great company all around.

Summer

Sep 21, 2015

EVERYBODY was willing to help without being pushy. I had a goal and they help me achieve it! This is by far the best Kia dealership I have ever visited. In the future I will return to Kia of Cleveland! I left with no regrets!

Aalexejma24

Sep 17, 2015

Everyone is so friendly and so helpful. They're fast to come out and talk to you and help you with anything you need and they'll definitely try to work with you on anything.

CPA Soul

Sep 15, 2015

The salesman was great! The service department is great! This is by far the best Kia dealership I have ever visited. I would recommend them highly.

Patt,pa423

Sep 15, 2015

Kia of Cleveland gave me a very good buying experience. They gave me top dollar and more for my trade in and we're very courteous.

Kansasgal

Aug 28, 2015

Sheila Shannon , sales consultant, was very helpful, the transaction went smoothly, I thought all was well until a couple of days before the drive out tag was to expire I called the dealership to ascertain the progress of the title transfer. The title clerk at Kia of Chattanooga found the problem and a new drive out tag was sent. I am impressed with the dealerships representation of the vehicle, the ease of the transaction, the cleanliness of the facility and the friendliness of the personnel. There are occasional paperwork glitches in all aspects of business and the folks at the dealership are doing there best to remedy the one little mishap in our deal. I highly recommend Kia of Cleveland.

Clark vickie

Jul 18, 2015

I received a certificate of upgrade to drive a 2015 to see if I would like to upgrade, upon test driving a new car I was to receive a $25 dollar gift certificate for service. We went to Kia of Cleveland on June 25th and test drove a new hybrid Kia, upon driving we decided to wait until the 2016 to see the new changes. I was told they would check on it and get back with me, seems that no one knew anything about this program offer. Seems like the dealerships need to know about the programs being offered to the customer. Still waiting on my gift certificate.

Newcar2014

Jul 4, 2015

Kia of Cleveland is number one for best service in my book. Everything was quick and easy and I was able to walk out with a low mileage 2014 Kia Optima for the price I wanted! Jacob was super helpful and very personable. He made car shopping fun!! I would HIGHLY recommend buying a car from Jacob!

reidrev

Jun 28, 2015

I purchased my second Kia from this dealership. What brought me back was the no pressure, friendly sales people and the service department. Jake in the service department has been very friendly, accommodating and helpful.

Jeannie

Jun 17, 2015

I was driving my own 2014 Kia Sorento for my church in Marietta, GA, on a mission trip in Cleveland, TN. One of my door handles pulled off when we were trying to leave our mission site. We called Kia of Cleveland while we were in route back to our motel, to ask if they could be of any help. They told us to come on in, which we did without even cleaning up from our construction site. They had the part, put it on, and we were on our way in a very timely manner. Even though I hadn't purchased the car from them, they gave amazingly fast and friendly service. Everyone there treated us as is we were part of their community.

DSThurman

Jun 5, 2015

The purchase of a vehicle is usually a very stressful, not always fun adventure. I can honestly say our Kia of Cleveland interaction was totally different. From an initial email, to dealership visit, to test drive, to settling on a purchase price, my wife and I were treated kind, with respect, and we were as comfortable in the dealership, as we would have been in our own living room. Hats off to John and Nathan for making our purchase indeed one to fondly remember! No issues or problems whatsoever. They went the extra mile! Darrell and Susan

Freeman's

Jun 1, 2015

Being a two time Kia owner, there was no doubt in my mind my next vehicle was going to be a Kia. I went into Cleveland Kia with no expectations. I was currently paying four times more than what my vehicle was worth. I was just browsing to see what the new Kia's were like for a future purchase after I paid my current vehicle off. Tony and Jacob were amazing. They worked hard and got me approved for a 2016 and I drove it off the lot the same day. I never imagined I would be driving a 2016 Sorento. By far the best customer service experience I have ever had. I am recommending them to everyone I know.

RevKev

May 12, 2015

Tony Walker received my app. Via the internet. Called me on Monday morning with an approval. I went and picked out my car and went to my Dr. Appt..After the appt. I returned to the dealership where Tony had my car detailed and tank full. Zach the finance guy had all my paperwork ready to sign. Tony even took the time to explain the blue tooth technology and connected Uvo to my phone. Best Experience ever. Fastest approval and signage done. I didn't waste a day at the dealership. And they earned my future business.

revkev

May 12, 2015

I went on the internet to Kia of Cleveland for pre-approval. The next morning I was contacted by Tony Walker the Internet manager who informed me I was approved. I went to the dealership in the afternoon and picked out a vehicle. I left for a Dr.. Appt. And when I came back to the dealership my car was detailed and fueled up. Zach the finance guy had all my paperwork ready to sign. Smoothest, fastest purchase ever. Tony even took my phone and downloaded Uvo and educated me on the technology in my car via Bluetooth. They have earned my future business.

Ashlyn

May 7, 2015

Tommy was great. Got me in my car within 24 hours of stepping foot on the lot. Amazing customer service, and they went above and beyond.

Ashlyn

May 7, 2015

Tony was amazing. He went above and beyond to get me in my new car, and I drove it off of the lot the next day completely happy (The first day, I went when they were about to close. It would have been even quicker had I went at an earlier time). Everyone there is so kind and willing to do what they need to do to make you satisfied. I will definitely recommend this dealer to friends, and I will not hesitate to come back and purchase another vehicle here in the future.

Mdt_1234

May 2, 2015

We have purchased many vehicles during the past 40 years, from Atlanta, GA to Denver CO, but never better customer service than Cleveland Kia. John Woodall and Nathan Howard made our new Kia Sorento purchase so pleasant with no haggling, it didn't even feel like we were in a car dealership!! We love our new Kia and would gladly recommend Cleveland Kia to anyone. We look forward to working with them for all our service visits, because we are certain that we will be in good hands.

bobette1126

Apr 12, 2015

Matt Hundley was my salesperson he was amazing very friendly and knowledgeable he wasn't pushy just very pleasant to be around. The manager Charlie Durham was very nice and so laid back and that always makes u feel better considering you are making a big decision. And the finance guy was the nicest and had the best sense of humor. The whole experience was amazing the entire staff was great. When u visit this dealership u will not be disappointed because they are amazing and want to make sure you are very happy.

Kathy

Apr 3, 2015

I bought a new Soul six month ago from Tony but decided it just wasn't for me. I wanted a convertible. So, I called Tony up to see if he could help me find one even though it wouldn't be a Kia. He helped me find something better than I even had in mind. Tony drove all the way to Atlanta to pick it up for me (he even had to sit and wait over an hour for them to make a new key). All I had to do was go pick it up at Kia after it was all shiny and full of gas. I got more for my trade-in than I had anticipated AND Nathan found me a much better interest rate!

Skmalone814

Apr 1, 2015

I am always assisted by jake when I come for service issues. He is always friendly and helpful. They get things done and efficient in a timely manner.

kialover

Mar 27, 2015

I'm totally in love with my new car!! Kia of Cleveland made me feel like a member of their family..everyone was so friendly and eager to help me with all my needs..I love this dealership and would recommend them to all my friends and family great job guys excellent customer service!!

Joy Gray

Mar 25, 2015

I called KIa of Cleveland and asked to speak to a salesperson, Matt answered the phone,i told him what I wanted and that I was on my way to the dealership, when I arrived Matt had the 2015 white Kia Optima ready for me to test drive and of course I bought it! Matt made this a fantastic experience and I will recommend him to all of my family and friends!!!! Also Nathan in finance is awesome - he found the best deal for me and I appreciated it!!

PADAMS

Mar 24, 2015

I had a great experience at Kia of Cleveland. John and Nathan were very accomodating. No one was pushy, no pressure. They listened to our needs and were very helpful. I would and have recommend this dealership to anyone.

Cynthia

Mar 21, 2015

Matt listened to what I wanted and he found my car! They are very helpful and friendly there. Matt explained the car completely to me on what all it does and comes with!! Nathan was very helpful in financing my car. The hole experience was excellent!! Will recamend this dealer ship to everyone!! Will be back when ready for a new car!! This this dealership a 20!!! Matt Huntley is the best sales man he will find your car that you won't and he will call you back!! You will not go wrong go there!!!

JGDearth

Mar 21, 2015

This past week my wife and I decided to try and purchase that very first new car. Although we have been married, already have two grown children, and are nearing retirement age, we have never owner a new car. We have bought an unknown number of used cars (new to us) over the years, but never an actual new one. Anyhow, we went to Kia of Cleveland Website and looked at several SUV's, picked out a Kia Sorento, and drove to the local dealership and look them over. Seeing them "in person" changed the wife's mind to a Kia Sportage (one in particular). What happened next is where Kia of Cleveland earned our future business. First, Tony Walker took the time to prepare all our paperwork and introduce us to salesman Garry Evans. Garry helped us through the rest of the sale and worked with the finance department, with the parameters that we needed to purchase the vehicle. Garry, along with Nathan Howard were able to meet those parameters and we were able to drive away in a 2015 Kia Sportage, the one the wife wanted at that. My hat is off to Tony, Garry, and Nathan. The service we received was friendly, professional, and impressive.

Finger63

Mar 19, 2015

This guy and dealership is the best place I have very dealt with will buy from again made my son and I fell right at home thanks again

Gibson2005

Mar 16, 2015

On January 31, 2015, we drove to Kia of Cleveland to purchase a Kia Sorento. We had been searching online for over 6 weeks for a Sorento. The staff we came in contact with the day of our purchase was very friendly. Zach was down to earth and helpful. We had a couple of mishaps with the car dollie we brought with us to haul the car back on. The staff here were helpful with that as well. Our overall experience the day we purchased our Sorento was awesome. But then everything has went downhill from there. The back seat headrest were missing, and we were told they had been ordered and as soon as they came in they would be overnighted to us. After many calls and texts, we finally got them 5 WEEKS LATER!!! Also we were only given one smart key. We were told that it had been ordered as well, and as soon as it came in, it would be overnighted as well. It arrived with the head rest 5 weeks later!! No one, had told us that we wouldn't be able to use our smart key. We called and spoke with someone in service that explained to us we would have to take the new smart key along with the old smart key to a KIA dealership to have programmed, which will be a cost of $50 or more for us. We have called and texted Zach many times requesting a call back. But to this day no one has called us back. I don't feel we should be out of pocket $50 for the programming for a smart key, So my suggestion to you is, if you purchase a vehicle from KIA OF CLEVELAND, be sure to get everything that you are suppose to have the day you purchase your car. If not, get something in writing about a timely date you will receive your items and be sure its at NO COST to you. Finally was able to call and speak to Zach. Explained to him about the smart key situation. He mailed out a check for $50 to cover the programming. Thank you Zach! Received a check in the mail last week to go get our smart key programmed. We took it Saturday and got the key programmed. Thank you again! Appreciate your help with everything. LOVING my Kia Sorento!!

katierymer

Mar 3, 2015

Everything about my experience was perfect. They were all awesome and got me in a new car even with bad credit. Great group of guys!

KIALE

Mar 2, 2015

Great customer serivce from service, sales and financing. All staff are friendly and very helpful and they go out of their way to try to meet your needs, issues or prefernces in a new car. I purchased my second Kia Sorento form this delsership and have always been very pleased with all service I recieved as well as I love my new 2016 Sorento.

Daytd

Mar 2, 2015

Excellent service on our Kia Sorento, very professional and friendly service. We are very happy with our new Kia and would recommend this dealership to friends and family.

betheridge

Mar 1, 2015

I called to set up a routine service at Kia of Cleveland, and to ask them about performing a recall/repair on my Kia Soul, after my Hometown dealer stated they could not perform the recall due not having a "qualified technician". Jamie Blevins assured me they would be glad to do the regular maintenance, but would have to set up an appointment for the recall since it was on a Saturday. Upon arrival I was greeted with a smile and hearty welcome. After service was completed Jamie told me that not only would they honor my dealers service coupon, but was able to complete the recall for me as well!!! no second trip needed!!!! I feel Jamie and the rest of the service staff went out of their way to get me taken care of. By doing so they have gained a new service customer even though it is a farther drive!!! Thanks

Mimi

Feb 28, 2015

Great friendly people I love to go up there and talk with Jake He has been very good to me Thank you Jake for taking care of me and my car in such a pleasant manner

Sonibeth

Feb 27, 2015

Worked with Anthony Hopkins, although fairly new, he did a great job with the purchase of my new car. I came in not too picky, and they did their best in looking out for me. They didn't just try to hit me up with the most expensive car on the lot, they truly tried finding me the car i wanted at a price that was in my budget. They did what they could with trying to save me money, and that made an impression on me.

galcorn

Feb 27, 2015

As most car buying experiences are miserable, I found the process with this dealer a breath of fresh air. Not pushy. Honest. Helpful. Everything the other guys are not. They worked with me to get my price and payments where I needed to get the car I had hoped for. They are a pleasure to deal with and I would highly recommend anyone to them. THANK YOU!

Tyler Swafford

Feb 26, 2015

Excellent service. They even came picked me up and took me to the dealership to look at vehicles. I ended up buying and they brought me and the vehicle back home well after dark. I couldn't have asked for better service.

Shiett

Feb 19, 2015

Anthony Hopkins took care of all of my needs!:) He was really friendly, helpful and worked really hard to get me into a car despite my less than perfect credit score!:) I would recommend everyone to Kia of Cleveland, such a great experience.

solazy

Feb 18, 2015

The service was handled quickly and professionally. We brought our Rio for service in October and the same part unfortunately the same part went bad again after replacing. After speaking with Mr. Blevins, we made an appointment and the car was serviced, at no charge to us. We dropped the car off and had it back and fixed the same day! Mr Blevins was very straight forward and communicated with us about everything! Recommend anybody to see James Blevins for their car service.

morris5

Feb 18, 2015

Had an appointment for a recall issue, turns out it was a bad day weather wise. James Blevins was great getting us in and out before the real bad weather hit. Love this place.

jcjcmcsc04

Feb 17, 2015

This is the second car I have purchased from Kia of Cleveland. Everyone was very friendly and exceedingly helpful! Thank you guys once again for everything!!

radioelaine

Feb 16, 2015

Everyone at the dealership was amazing. Charlie Durham the general manager listened to my needs. John Woodall showed me the Soul that would be perfect for my outdoor lifestyle. Nathan made sure I had the proper rack on top for my paddleboard and Mike in finance was very thorough with his explanation of the financing program. I felt like every person went out of their way to make buying my new Kia Soul a wonderful experience. I thought briefly my car was WAY to smart for me....but, found it was just more advanced than anything I have ever driven. I definitely see why you say....You should be driving a Kia! My new family member is named Sista Soul! I look forward to many of great adventures with her.Sincerely,Elaine Merritt

Parks_Family

Feb 15, 2015

Jeff was our salesman and made the whole car buying experience great! I have dealt with other dealers and it was nowhere near as easy or as enjoyable! Other dealers want to harass you to death and call you non-stop, not Kia of Cleveland! Hopefully we won't need another car anytime soon! However, if we do I know where to go!! Referring all of our friends and family to Jeff Adams at Kia of Cleveland!

normaj

Feb 12, 2015

Jeff was extremely good in getting us quickly to a finished deal. His delivery of the auto was excellent. My wife and I were extremely satisfied with.him and the dealershipGary and Norma Ownbey.

BB

Feb 11, 2015

James Blevins and the entire crew at Kia of Cleveland are always on time, friendly, and make my visit enjoyable. Fresh coffee in the mornings and a smile to start the day.Keep up the good work team!

Lisa

Feb 8, 2015

Our salesman Gary and manager Lee worked hard to give me the vehicle I wanted that was in my budget and was very friendly as well as everyone else. Quick and friendly service!

kmdsing

Feb 6, 2015

I always take my Kia Sorento to this dealer for service, and each time they are friendly and fast, and appear to be very honest and thorough. I recommend this dealer.

Gwen

Feb 1, 2015

All the employees,especially Charlie and Tony were wonderful and friendly! They were very helpful and very knowledgable and answered all my questions without hesitiation.

Paula

Jan 31, 2015

Very friendly service, would recommend them to everyone! Traded my 2010 Chevy Equinox for a 2011 Kia Optima! I'm loving it! Beautiful car inside & out!

underdawg

Jan 26, 2015

this is my fourth car that we bought from this dealership. the service department has been the best . hardly no wait. we dirve an hour and half to get our car serviced here and it is well worth it. we had nothing but great service from cleveland dealership. Highly recommended. Kia of cleveland is the whole package.

Patti23

Jan 25, 2015

I would recommend Kia of Cleveland to anyone. They work very hard to make sure you are happy before you leave. They are all very nice and welcoming. Not once did I feel like I was pressured into buying my car. I love my new Sportage. Jeff Adams was very patient and helped me get to know my car before I left. Mike and Charlie worked hard to get my payment where I needed it to be. Thank you Kia of Cleveland!

David

Jan 23, 2015

My son recently purchased a vehicle from this dealership and it was a wonderful experience. His salesman was David Matt Childs and he was so pleasant to work with. He was very professional and took care of us right away. All our questions were answered and the most amazing deal was worked out. We would also like to recognize Mike Pomeroy who handled the paperwork for the purchase. He was also very pleasant to work with and went over the paperwork with us. I could tell he knew his job. I would definitely recommend them to my friends and family.

Cindy

Jan 23, 2015

If you are looking for a dealership who will find you a vehicle w/the exact options you desire, then look no further than KIA of Cleveland! I met salesman John Woodall in November 2014 when I began shopping for a used car. After I had test driven a couple of cars I found out that I was extremely interested in the KIA Sportage but I refused to have one unless it had heated seats. That was my "deal breaker". John was very diligent & kept searching until a couple of months later a Sportage came around that had exactly what I had asked for & thanks to Charlie Durham a fair price to match.I would no doubt highly recommend KIA of Cleveland to anyone in the market for a vehicle, new or used, as I feel these nice people will do their very best to treat you right.

Courtney

Jan 21, 2015

I had the most wonderful experience in purchasing my very first Kia. I walked in the dealership and a wonderful salesman named John Woodall asked if he could help me. He was great and honest and so personable. If you want to have a wonderful experience, ask for him. The General Manager was also wonderful. Looking forward to enjoying my new Kia Sorento, it is a beautiful car. Thank you soo much.

Lauren

Jan 16, 2015

The easiest car deal I have ever made. The staff were excellent and they worked out the most amazing deal! I would recommend Kia of Cleveland to anyone looking for a car regardless of credit or trade-in. Absolutely fantastic!

aquaknitter

Dec 18, 2014

A couple of years ago I bought a Kia Soul from Kia of Cleveland and I really loved the car and found both the purchasing process and the maintenance visit as enjoyable as that kind of experience can be. About a month ago a pick up ran a red light and hit me and totaled the car. The car flipped onto the drivers side but I was not hurt. Before it was known to be totaled it was taken to Abra for repairs. A gentleman named Charles Neff with Kia saw the car in the Abra lot, put two and two together and contacted me. I had purchased the original Soul in Cleveland so with no effort on my part other than a couple of calls and some texts Benny Hamby and Tony Walker worked everything out and I was able to pick up a new car a day later after work. They did an incredible job and made replacing the car so easy - which was so wonderful after having had to deal with all the aspects of the wreck -police reports, rental cars, insurance, etc.. Because the Soul had done such an excellent job in protecting me from harm I really wanted another Soul. And they made it happen. These three and all the others at the dealership not only did their job but went above and beyond.

Ntrotter71

Dec 15, 2014

After the Kia dealership in Chattanooga pulled the normal car sales shenanigans- including the bait and switch, Cleveland made our new car purchase a breeze! Well worth driving a few more minutes!!

mtgls

Dec 4, 2014

I cannot express how grateful I am to have worked with Tony. He knew it was going to be hard to get me qualified to buy my car due to my credit. Not once did Tony make me feel like he was wasting his time (unlike some dealerships) or like he would rather work with someone else. He never pushed me aside, and kept in contact with me to let me know progress. He pushed through and finally got me approved for the car I wanted. I am so happy to own my Forte Koup! I just love it! I felt like part of the family every time I walked in the door. The whole staff is so nice and considerate. I would recommend this dealership and Tony to anyone! Thanks guys!

Mellisa12

Nov 19, 2014

I was very pleased with the amount of great customer service that I received yesterday. I walked in not knowing if I would be able to get approved for a new car and these guys worked hard and went above and beyond and I walked away with such a great car.

James Shealy

Jul 29, 2014

I had a fantastic experience here. Tuesday I sent in a Pre approval application. By early Wednesday morning Matt contacted me for the rest if the information he needed and had me all set up ready to go by the time I got there. They gave me a great deal. I love my kia soul. I would highly recommend this dealership because of the great service.

BARBARA GARRETT

May 29, 2014

we were very impressd with Matt in sales .He was very down to earth and explained all about the KIA SOUL.,we were very satisfied with them and their sales department.will recommend them to friends as well!!!!!!

Drmoneta

Mar 17, 2014

We went looking for a Kia Soul to purchase. We were greeted by a new employee,I believe his name was Shane. Very nice guy. Brian was training him. Both of them were absolutely WONDERFUL! Very friendly and worked with us for over an hour to get us an interest rate we were happy with. We have bought several new cars over the years and this, by far, was tne best experience we've ever had. We will definitely recommend this dealership to our family and friends!

LR14

Mar 11, 2014

Excellent customer service! I walked in and, after looking around for a bit, decided which car I wanted. They didn't try to up-sell or manipulate me; they made me feel like just having my business really mattered to them. I got a great financing arrangement and an amazing warranty (for little additional $). I'm so glad I made the drive out to them! They even delivered my car to me (they gave me an incredible free rental right off their lot, btw) after they'd finished adding an option to my Kia... which took them NO time at all. These guys are seriously impressive. My boyfriend has already decided they're going to be the ones to sell him his new car!

Luke

Feb 22, 2014

My Fiance and I were recently in the market for a replacement vehicle as our's was on it's last leg. After hearing some advertisements on the radio we decided we would visit Kia of Cleveland and take a look at their inventory. Firstly, I want to mention their inventory. Being a Kia dealer, you will see many new and used Kia vehicles on the lot, that is a given. What stunned me about this list of vehicles was the diversity in the models you could choose, especially amongst the used vehicles. They also, of course, have many Non-Kia branded vehicles which are all high-quality and definitely worth a look if you're in the market for something different. However, I would be remiss in not mentioning that, in my honest opinion, you should look no further than the certified used vehicles. Many come with their warranty intact, and that is absolutely worth it. We had set an appointment with Matt Childs to take a look at their inventory, and potentially purchase a vehicle, from the beginning of our dealings with Matt he was magnificently professional. When we originally set the appointment, Matt took the time out of his day to ask some questions in regards to what we were looking for. Once we arrived, he had a list of vehicles that matched our requirements, and was well prepared to answer any questions we had regarding the multitude of Kia models, as well as used vehicles on the lot. He was honest, calm, and not at all pushy like many Car Salesmen I have ever encountered. His demeanor, realistically, definitely made it infinitely easier to purchase a vehicle. Matt's character shines through any hang-ups I had about dealing with a Big Name Dealership. His ability and effort to make your car buying experience is second to none, and I've never dealt with another car salesman that makes you feel like you're actually a valued individual. Quite frankly, if you don't visit Kia of Cleveland you are missing out. If you do visit Kia of Cleveland and don't make an appointment with Matt, you are ABSOLUTELY missing out on a wonderful experience.

terrisews

Feb 21, 2014

Our salesman, Matt Childs, was very patient with us as we went from car to car in awe of everyone but not finding exactly what we wanted. Matt was very knowledgeable with every vehicle we looked at. When he showed us the Sorento, we were sold. He was very helpful in the buying process and even blue-toothed my phone for use in the suv. All in all - Loved the service and love love love my Kia!

jaceman

Jan 20, 2014

Gary went out of his way to make sure we were happy with our new vehicle, but did so in a way that was not pushy or overbearing. Very refreshing in this day of "vulture" salesmen who jump on you before you even stop your car. The staff at kia of cleveland were all very friendly and I would not hesitate to recommend them to anyone. Go talk to Gary Evans. He will take good care of you!

pebsshs67

Dec 12, 2013

FIRST AND FOREMOST,GARRY EVANS IS A MAN OF HIS WORD. ALL HE TOLD ME HE WOULD DO,HE DID.HE WORKED CLOSELY WITH MR HAMBY AND AMANDA. ALL WAS DONE ASCERTAINING MY INTERESTWAS MOST IMPORTANT TO THEM.MR HAMBY WORKED HARD TO MAKE IT ALL POSSIBLE FOR ME.AMANDA MADE THE CLOSING EASY,CLEAR AND WITH A CHEERFUL AND COMFORTABLE ATTITUDE.I CAME FROM MURPHY,ABOUT 70 MILES AWAY.I WILL WITHOUT HESITATION RECOMMEND GARRYAND CLEVELAND KIA TO EVERY PERSON I KNOW,WHO WILL BE LOOKING FOR SUPERIOR SALESMANAND DEALERSHIP....GOD BLESS THEM, DENNIS CLAUDE RAMSEY....

Disgusted with Kia from Cleveland

Aug 26, 2013

We viewed vehicles, made a choice & agreed the price, collection date & method of payment as cash. All of the above was also agreed in writing & we have the transcripts of the conversation & purchase. The following day just prior to us leaving home to collect the car the salesman called & informed us that the car had been sold to somebody else but he had plenty of other vehicles albeit used, higher mileage but for the same price. When we asked how can a car be sold to two different people, the reply was 'oh that often happens'. Clearly the other purchaser was prepared to pay a higher price!!! We then received an email from Amanda the 'Internet Sales Manager' enquiring if there was anything that could be done to assist in our search. We responded & informed her of our experience. There was no response!! We then received an email from the General Sales Manager Mike asking if we were being taken care of etc, etc, etc. Our email advising of the above has not produced any response. This behaviour of the staff from a branded dealer is horrifying, smacks of deceit and is totally immoral. We have now purchased a new SUV & not a Kia from another Chattanooga dealer, which sadly takes the trade away from Cleveland. Shame on you Kia of Cleveland.!

JaniceBurris

Jun 12, 2013

KIA dealership was friendly and helpful. Answered all our questions and gave us a fair deal. Owners were hands on and were helpful. Tour of facilities was good. Hope the service is as good.

Anonymous

May 22, 2013

I am very satisfied with my experience from Kia of Cleveland. I had been looking for a specific car and had been in contact with several dealerships, however, Kia of Cleveland had the friendliest and least pushy salesman I dealt with. They were as up front as any car dealership will be with the price and terms. The process of buying a new car from them was very easy and was fairly quick. I don't enjoy the process of purchasing a car, but they made an effort to make it as painless as possible.

Wrangler84

Mar 29, 2013

We were shopping for a new car for our daughter and on our visit to Kia of Cleveland were felt like we were welcome and the salesmen were very informative about the vehicles and were not to pushy. We were very satisfied with the dealership, the salesman, and the car we purchased. I would definitely recommend this dealership and refer our salesman to anyone interested in purchasing a new Kia.

moridyn

Mar 29, 2013

Everyone at Kia of Cleveland was exceedingly friendly and knowledgeable, perfect qualities for a customer service industry. They not only made the process of purchasing my car easy and painless but made sure it was enjoyable as well. Kudos to them.

davinnorton

Mar 27, 2013

After a failure of an experience with another dealership, Joe and Kia of Cleveland stepped up to provide outstanding service at an incredible value. I would not hesitate to look to them first when looking for a new vehicle.

chercor49

Mar 21, 2013

I found my car on the internet site and thought it was just what I was looking for so I went to see I was met by Joe Fagardo who I thought right away was a really nice man He showed me the car and told me everything about it I was sold the finance part went smooth and they got me everything I asked for I am going to get my son to buy a car there as I had a very pleasant experience Thanks Joe!

elizabeth&steven

Mar 20, 2013

I love the service we got from start to finish. We started with an email and then was set up an appt we was greeted by a very nice man who ended up selling us our car. They were great from beginning to end I give them five stars all the way. I will tell all my friends and family.

KellyES

Dec 26, 2012

I bought my new Rio5 back in April 2012 so I'm a little late on giving my review because I'm in graduate school at the moment. I first went to the Kia dealership in Chattanooga and was treated pretty poorly (see the review I wrote for this dealership). I came up to Cleveland knowing what I wanted--a black Kia Rio5 with every option you can get. They did not have one in stock but with the help of James Hargraves, my excellent sales person, I was referred to Benny Hamby. Benny was on the phone calling several dealerships to find my car for over 5 hours (James kept me company the whole time). When Benny finally found one in North Carolina, I was so excited! Jeff Lawson then took over--I had already arranged financing thru my credit union. He thought he could get me an even lower rate on a car loan so I said have at it and he did! I cannot say enough about this dealership--they are truly wonderful and when I need another car, I will definitely be back. I definitely recommend this dealership to anyone!! Have I mentioned how much I love my car?

Tawnia Thacker

Dec 10, 2012

We have purchased three cars from this dealership and this salesman in six months. Amazing service. Going the extra mile is definitely something they have done for us. Can't go wrong here!!

dwells1

Oct 31, 2012

Just like dealing with family. Everyone needs to go to Cleveland to buy a car at Kia of Cleveland. Thanks for the help Guys you people are the best in the car business

kelseym3

Oct 10, 2012

We had an accident on the interstate and got the car to the dealer. Hoping there would be a body shop but wasnt one. As it turned out we turned around and bought a new vehicle. The salesmen were very helpful!

aquaknitter

Sep 24, 2012

I had not made a car purchase in over a decade and was nervous beyond the reality of the situation. They made me feel comfortable and made the process almost enjoyable. I say almost because an activity that involves money and signing my name multiple times will never be completely enjoyable to me. I came in with a nervous smile on my face, worried about a "hard sell", cost (I had not had a car payment in 8 years), not finding what I wanted, and other such concerns and left cruising home in a new car on a beautiful Saturday afternoon with a happy smile on my face.

brandy.george.75

Sep 24, 2012

Honestly Charles is very friendly but when it came down to it all we got was the run around. After being at the dealership half the day we were finally able to drive away with our new Sorento. The next week we were promised a cargo net at no charge. The car was purchased September 19 and as of today, November 29, we have yet to receive the net. We went to the dealership about a month ago after being told by Charles that it would be there and after arriving was told it had not came in and he would deliver it to us personally the following Monday. When that didn't happen we went up to the dealership and informed by Charles that he had to order another net. The cargo net is not something that we need but it was promised to us and they just keep dragging their feet. There was also an issue with the name on the car we traded in. They waited until over a month after we purchased the car to request our marriage license and had a fit to have it as soon as possible so that they may finish the transaction. I understand the reason in needing the license but waiting so long after the sale and then demanding we give that to them asap is ridiculous. If we decide to buy another car again from Kia we will definitely be going to Chattanooga or Knoxville.

jfloyd7237

Sep 20, 2012

We found Brandon very helpful with his knowledge of the KIA Soul that we purchased. I had dealt with Jeff Lawson while he was at Toyota of Cleveland, and once again he went the "extra mile" to get us the very best interest rate available. Both men have a great personality and made the purchase of our Soul" a pleasing experience.

Lcrowder1986

Sep 18, 2012

He told me they could get my payments where I wanted them and it worked first time with no complaints. Great customer service. He helped every way possible.

larryandkrystal

Sep 15, 2012

I love my new soul and this dealership is abolutely wonderful!!!! Jason is an amazing sales person that I would recommend to anyone and everyone! Jeff is great also and helped us in every way he could! Everyone is wonderful there and I thank them all for making my purchase a wonderful experience!

jennzifer

Sep 10, 2012

Kevin worked hard for his sale and I greatly appreciate all that he has done to get me into my new Soul. Kia of Cleveland beats the others by a long shot!!

allenwattenbarger

Sep 5, 2012

Mr. Sanders was very pleasant and patient to work with, especially considering that my wife was unsure as to what she wanted in a new car. She surely put Mr. Sanders' patience to the test yet he never once showed frustration.Mr. Sanders listened to my concerns and tried very hard to stay within my price range, was never pushy nor tried to steer us in a direction we did not want to go.I would recommend my friends and family to Mr. Sanders for their future needs.

USERNAMERICH

Sep 1, 2012

My experience at Kia of Cleveland far exceeded my expectations. They promised a great deal and delivered!! Charles Sanders was the sales associate. Charles made my car purchasing experience positive and memorable!!

wbadgers_1950

Aug 31, 2012

The Kia dealership of Cleveland, is very high class. I previously owned a Kia Sorento. I was extremely pleased with the vehicle and with any and all service I received. One Saturday afternoon, I met Mr. James Hargraves. He asked me if I was interested in trading in for a newer Kia. At first I hesitated, but, after taking a Kia Soul out for a test drive, I was so impressed (again) with the way the vehicle handled, the comfort of the ride....basically everything about it was great...including the gas mileage! Even though I was doing business with Mr. Hargraves, each one of the employees there were extremely friendly. I was offered refreshments which I have never seen before. After a short time of ironing out details and so on, I ended up with what I feel was a great deal on my new Kia Soul. In fact, when it was all said and done, my payments ended up 30 dollars less per month than my previous vehicle. To me that was important also. In addition, my vehicle insurance for this new vehicle did not go up one single dime! That is great, too.Thank you everyone at Kia of Cleveland.

mja9000

Aug 28, 2012

Everyone did a great job getting me into my new car. Amanda contacted me very quickly after submitting an inquiry on the website and set up an appointment for a test drive. Charles (sales) explained the cars features then we went out for the test drive. After getting all the paperwork signed, he helped to set up some of the features on the car and explained a few more features in the car. Jeff (finance) got all of the paperwork together quickly, explained everything, everything signed, transferred and done. Overall, it was a fairly painless experience. A lot better than the honda "experience." What a mess that company is! It took some time to get everything worked out at Kia but in the end I am happy with the experience and of course with the new car. Job well done to everyone.

itate

Aug 17, 2012

This was my secound car purchase from this dealership. I really appriciated the service my wife and I were given from my sales Rep on up to managment from day one. Everyone was very helpfull and overall exceeded my expectations by far. Thank you again for all your help and I plan on coming back in the future for sure.

KathyB.

Aug 13, 2012

When my husband and I arrived at the dealership, we were pleasantly surprised that we weren't accosted by vulcher-like salesmen. As a matter of fact we were free to walk and look, but when questions arose, we found Gary Evans nearby with all the answers. Gary was not pushy (thank goodness, or we might have driven away!). He was informative, knowledgeable, polite, customer oriented, and willing to go the extra mile with us. His kind demeanor relaxed us and removed our defenses, and thus my husband who only came to look, quickly made a decision to purchase. My experience with the business manager, Jeff Lawson, was equally agreeable. I came back the next day to purchase the car, but had to be signed, sealed, delivered and out of the door by a certain time. Jeff quickly shuffled papers, explained everything thoroughly and had me out in the nick of time. Couldn't have better service than this...anywhere! I will definitely bring my Optima Limited Edition back to the dealership for service, and I will definitely recommend Kia products (our older car is a Kia also). I will also recommend potential buyers to visit your dealership.Kudos!

VanA

Aug 11, 2012

Gary Evans was a GREAT salesman and the company was GREAT to do business with. I'll be back for sevice. I will refer everyone to this auto dealer.

MainDan1

Aug 4, 2012

Jason was very friendly and the entire sales staff helped me out throughout the entire process of purchasing my vehicle. I am happy with my service and looking forward to continued service with them. Great first time car buying experience at a dealer as I have been used to dealing with individual sellers in the past. I only wish they would have filled up the gas tank before I left because I was on Empty when driving off the lot and had to fill up the tank on my own dime after purchasing from them.

Marysue68

Jul 28, 2012

Roger was so nice and attentive to what I voiced I liked. Jeff worked extra hard to lower my payment and get me a better finance rate. Benny went over initial paperwork and was super nice! The BEST expperience ever at any dealership!!!

Betty Kamin

Jul 28, 2012

My husband and I were not expecting to buy a car because our present Kia Sportage was in good condition but we were rear-ended by another driver when stopped at a red light. Our car was totaled and and we were able to walk away with bruised ribs! Car shopping was easy with Berry at Kia of Cleveland. He listened to our wants and needs of the car we wanted and worked with us to be able to purchase the car with low financing and and all the wants and needs we wanted to replace our car. This is our 3rd Kia Sportage we have purchased. Now that says something about Kia and their staff!

kellyleanne

Jul 17, 2012

I chose Kia of Cleveland because my parents and I had the worst experience with Kia of Chattanooga. I was greeted upon arrival and I explained what car I was interested in purchasing. Kevin gave me a working outline of how he could help and the "bottom line" price for the car. I loved how he could give me a straight answer and that assured me I could trust the dealership and do business with them. He also went to pick up my car from the other Kia dealership. Jeff, in the finance department, was also wonderful and explained each piece of paperwork in simple terms, very patient and respectful. And was willing to work with my limited budget. This was also my first car and there was no stress involved with buying my car. They were very knowledgable of their products and explained the auto services I would receive. I would definitely recommend this dealership.

beano123

Jul 14, 2012

Barry Snyder met us in the parking lot shortly after we arrived.He asked what we were looking for and we said a fully loaded KIA Optima.He took us right too the car we wanted and then gave it a test drive.During that time,he was telling us about the warranty coverage,and after that,we were sold. Barry an the Financial Department went out of there way,too put us in this car.Afterwards Barry showed us how to operate all the controls in the car and even went out of his way to program our cell phone into the bluetooth.We have purchased three KIAs from three different dealers,and KIA OF Cleveland was the Best.WE WOULD HIGHLY RECOMMEND KIA OF CLEVELAND. Larry & Elizabeth

dthackster

Jul 11, 2012

This dealer did everything possible and then some to make our experience the best. When Kia North America did not come through, the local dealership did!

Wanda Elder

Jul 9, 2012

The staff from salesman to filling out paperwork were very friendly, courteous, and knowledgeable. All staff were a pleasure to deal with. I love my Kia Soul!!

filyawhl

Jul 7, 2012

Our experience at this dealership was very positive. The people we came in contact with were very friendly and helpful. We feel like we got an excellent price for our trade-in and a very good price for the new Kia we purchased. Our salesperson was very knowledgable and took the time to completely show us how to operate the different functions on our Sorento. The only thing I would change would be the time it took to complete our transaction. We were there for over 4 hours. They did offer us drinks and even offered to share their lunch with us. We gladly took the cold drinks since it was an extremely hot day. We are very pleased with our new vehicle and Kia of Cleveland, TN.

Jennifer Blevins

Jun 25, 2012

I was disappointed in our visit to Kia Cleveland. We came there looking to purchase a 2006 Kia Sorento. When we get there the car had 3 different tires on it and one was a spare. One of them was completely flat and the back tail light was busted. So then we proceeded to look at a 2008 Kia Sorento parked right beside it. Once we opened the door to look inside, the smell was overwhelming. My 5 year old even said that it smelled bad. We went ahead and test drove it but when I get in, there was no gas in it and the gas light was on. The inside was dirty. You could see the layer of dirt and when we rubbed our finger across it, it was black. We went ahead and got the price that they would offer us. We were not impressed. We drove to Kia Chattanooga and bought the same 2008 Kia Sorento but with more options and for less that what we were offered at Cleveland. Maybe it was just a bad experience for us, but I would recommend going to Chattanooga first.

Showguy24

Jun 13, 2012

I inquired about a used vehicle which I wa co-signing for and was told by one sales person Charles that everything looks good and could prob get me in the vehicle. Charles advised me to come in as soon as possible and assured me my credit would not be ran until then. However, another sales person Jason contacted the person I wa co-signing for not long after and advised that they ran my credit and would be able to put it in my name. I had emailed Charles asking for an update since I was working. I received no email back and a number of hours later I got the chance to contact them. I spoke with Jason which advised the vehicle had been sold and hung up on me. Will never do business there again.

60minman

May 15, 2012

Outstanding! I have bought my share of cars and I have never had the great kind of service that Charles and Kia of Cleveland provided. I highly recommend them! Thanks again to Charles and Kia of Cleveland.

dsrabian

Apr 14, 2012

I was looking for a Kia Soul in a specific color, a hard car to come by these days. Right from the start I found everyone I worked with very willing to go out of their way to help me. Usually the car buying process is not a pleasant one, but I must say this one was painless, even enjoyable. Good Job Guys!

Clemente3664

Apr 10, 2012

The folks at Kia of Cleveland were awesome. We were greeted as soon as we hit the lot. There was not any pressure nor was there over selling of the products on the lot.We enjoyed Nathan Pratt who sold us the car.Again.Thanks,We are enjoying our new purchase.Clemente Aquino

mrrose

Mar 31, 2012

Very pleased with experience. They did not have car that we wanted in stock, but took the time to locate and was able to have it in 2 days. Would recommend to anyone.Thanks

jmeans67

Mar 29, 2012

Our experiance at KIA of Cleveland, TN was wonderful, Jason Woodall and the person he was training were very honest and relaxing. the finance staf done everything possible to get us the best deal possible. Overall on a scale of 1-10 I would rate our experiance a 10. I was explaining our experiance to my mother the night after buying the sorento and the following week she bought a 2012 RIO. I couldn't be happier. Thank you to all the staff at KIA of cleveland the pecan pie is on the way

spanky

Nov 24, 2011

Just as title states, very pleased with my dealings with this dealership. Drove over 100 miles, and it was worth the drive. Very friendly,very helpful,the vehicle i purchased needed a repair and technician fixed it before i drove off the lot. They look to have quality vehicles, at fair prices, and provided a free carfax check on the vehicle i purchased. Buying and financing was pleasant,.. not toothpulling!!