Keyes Lexus reviews

Dee21

Apr 5, 2016

I would never recommend this dealer to anyone. The customer service is horrible I was lied too and the people here were not very honest. They will tell you anything you want to hear just to make a sell. If you want to be treated well I would recommend the Glendale Lexus Dealer.

rrgirgis

Mar 17, 2016

Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional!Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be!Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive.Dont hesitate to go to keyes lexus and make sure you ask for SHAW!

Rrgirgis

Mar 16, 2016

Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional!Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be!Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive.Dont hesitate to go to keyes lexus and make sure you ask for SHAW!

raflease

Feb 29, 2016

I leased my first Lexus ES350 Jan of 2013 from Keys. It was a 2 year lease, and together with it I bought a "Protection Plan" that I was told would cover up to $7,500 worth of wear and damage. I rarely drive so my car was in pristine condition and with only 3,000 miles, however, it had a crack on the windshield (which was covered by the protection). In December of 2015, a month or so before my lease was up, I went in Keys Lexus to discuss getting me on a new lease and out of the old one. After a lot of back and forth, we agreed on a price, and I was told that "they would take care of the old lease and all I had to do was to cancel any automatic payments". I handed them the old keys - they handed me the new keys, and I was on my way. At that time, I only gave them one set of keys because I couldn't find the second one - I was told that they'll take care of it and I had nothing to worry about... that I should just enjoy my new car. Fast forward to two weeks ago, mid-February, I receive a bill for $1,500 claiming excessive wear and use of my old lease from Lexus Financial. I was surprised to receive any type of bill, since I was told that it was taken care of, so I called Keys. I was told that the manager was not in (it was the weekend) and that I should call Lexus Financial and see what it was because I shouldn't have to pay for anything since I had the protection. I was obviously frustrated, but assumed that it was just the windshield so I called them to clear it out and move on. Apparently they didn't know I had the protection plan - they said that they'll remove that charge but that I still owe about $500 because I have to pay for "sales tax for the windshield" and for a "missing key". I immediately called Keys Lexus and asked them to sort it out because I shouldn't have to pay anything as we discussed - I was told that the person who sold me the car was no longer working there and that the lease agreement was between me and Lexus Financial so there was nothing they could do. I spoke with Karim who was the manager of the old salesperson and he told me that "keys are the customer's responsibility" which of course makes sense.. but when you are told that a Lexus dealership will take care of your old Lexus lease and they get you in your new Lexus lease then you expect that they'll honor that and won't claim that it's not their problem after they get your business. I had to chase Karim down and call over and over again, after he kept claiming that he would call me the next day and didn't 3 times in a row. At the end, he said that it was my responsibility and there was nothing they would do to honor what was told to me by their salesperson when I closed the deal. I feel taken, slightly disrespected, and above all disappointed at how some businesses treat loyal customers - both leases were from Keys... imagine what they'd do to new customers.

Svetlana Demidova

Feb 14, 2016

Absolutely amazed with Domenic as a profesional! A+ Dealer! The facility is great, clean, the staff is very friendly and helpful, hope to deal with them again!

cigaro99

Feb 1, 2016

10 STARS******* Bought my 3rd GX last week and I LOVE IT!!!!! I am beyond happy with the customer service and the deal. Linda Barrera was superb! I had to wait a while since the car was out of stock for over a month. She was patient with my calls, informative, found the car I wanted and made sure everything went smooth with my purchase and trade in. I also dealt with managers Kalei and Robert who were both very professional and friendly, made sure I was happy with my purchase. Prior to this purchase I was a frequent visitor at Lexus Van Nuys for service and must say the service manager Alan is the best!!! He is very helpful, professional and solves issues with class and proper manner. Thank youDevoted Lexus Customer

Leeza

Jan 26, 2016

The biggest scam I ever experience in auto leasing. Joey Yerkanyan and Sam Najarian ripped me off and never deliver services that were originally promised to me.

Amir S.

Jan 9, 2016

Horrible customer service. Their sales force is not competent enough to know their product. They finalized a deal with us and changed their mind at the end of transaction because they didn't have the car. They penalized us because they didn't know how to do their job.

Mark C.

Dec 10, 2015

The staff at Keyes Lexus are AWESOME!!!!!!!!...Why you might ask? Well, this is the second car purchased from Keyes Lexus...(see my post on 12/22/2013)...so since our first experience was so great...it just made sense that we come back to Keyes. Linda Barrera was exceptional!!!!!!!!!!! If you want a no hassle...no pressure....no stress car buying experience...see her. Listen....car buying can be a pain. Test driving....paperwork....time at the dealership....but Linda has such an awesome attitude....she really made the experience enjoyable. Thanks Linda for everything...See you in 14-months when my other car's lease is up!

JDE

Dec 8, 2015

A couple of years ago I bought a 2010 Lexus RX 350 and purchased the extended warranty. Keye's was on the ball when they sold me the car. Now, I've sold the car and have been trying to get Feliks, or anyone on finance, to call be back and tell me what forms I need to send in to get a refund. Feliks sent me the refund form and it stated the instructions were on the back. Nope, the back was blank. Now, I've been trying for 3 weeks to get this dealer to call me back, with no luck. I've called and left no less than 5 voice messages. I guess once they've sold you the vehicle, you no longer matter to them. Definitely won't be back.

Elip

Dec 5, 2015

Linda has helped me with multiple cars and she has always given me the best rate possible. She has always given me great service as well. straight to the point! Thank you.Allan has been the BEST service manager I have dealt with. He understands the customer and appreciates them. He has always been there for me or any concerned customers I have seen. Great job.

buddy

Nov 2, 2015

Sales person was very knowledgeable,, friendly, detail oriented and helped us to choose based on pointed that we were looking for. I would come back to this dealer ship again and refer my friends

fidelcgonzalez

Oct 30, 2015

Received a warm welcome from the beginning. All my questions were answered. I got great customer service and bought a car that same day. Can't beat the prices on their certified cars.

Doug Hyun

Oct 9, 2015

I wasn't going to buy when I walked in but they gave me everything I asked for. Now I'm driving my new is350 and loving it.

SURGITECH ALLAN

Oct 9, 2015

I almost loss the car, there someone also interested on the car, without Gary experience, and moving very fast, I might loss the car to some customer who interested on that White 2014 Lexus IS350. With Gary"s Help, I take home that beautiful car, Highly recommended Keyes Lexus and of course the man, Mr. Gary Berdnt, This guy is very knowledgeable, experience, very professional, very good attitude. The best ever car shopping experience. And also im very thankful to Mr. Feliks Buchinskiy. for preparing all my paper work. This people work very fast. I love it.

EE

Oct 7, 2015

Kaalan & Ryan, two awesome people in sales. Not only are they very professional, but they are both very proficient. They answered all my questions! I felt very comfortable with my decision. From the time I looked at my beautiful Lexus RX 350 to the moment I sat with Iris to complete my paperwork, they made me feel very glad that I had chosen Keyes Lexus as my dealership. And I am even more excited that Keyes Lexus has Kaalan and Ryan. I will be returning! And I am recommending my friends and colleagues to do the same.Thank you Kaalan and Ryan!I love my RX 350!!!!!!!!

surlexus

Oct 1, 2015

From the moment I spoke with Mayra through the end of my purchase I never felt pressured and received the utmost professionalism from her. She was not only helpful but took a sincere interest my experience.

loveythomas

Sep 28, 2015

I had an amazing experience buying my first Lexus thanks to Farshid Keshani, Matt Zanjani, and James Kym who helped me in so many ways! I will return to Keyes of Van Nuys to purchase again just because of their great service.Lovey Thomas

Razzmatazz

Sep 25, 2015

I delt with Reza in sales. They got me what I wanted for close to what we agreed on after finding out my credit dropped few points due to resent spending on my cards. Good dealership.

Fast Eddie

Sep 16, 2015

James Kym provided FANTASTIC service! Made it very easy in purchasing our car and I would definitely recommend him to my friends and family! Thanks James!!!

rosssiegel

Sep 16, 2015

Emad was beyond helpful. Can't say enough about his excellent service. 5 stars all the way. I would recommend him and Keyes to anyone looking to buy a car.

jado333

Sep 13, 2015

this is the best dealership I've been to yet! I got in and got out with everything I wanted and a huge smile on my face. One man was very helpful and he got me what I wanted at the best price I could get I believe his name was Gor. What an amazing dealership I'll definitely be back in the next year.

123123

Sep 12, 2015

It was a pleasure doing business with Gor Khodzhabagyan at Keys of Van Nuys.He was very upfront, told me what he can do and made the deal happen, without playing any games. Thanks

Azniv

Sep 11, 2015

Gor made my first car buying experience very easy and I will definitely return to him for my next Lexus! He is very knowledgable, friendly, and goes out of his way to ensure you have an amazing experience and a great deal. I love my new CT200H and recommend him to everyone.

aida

Sep 10, 2015

They were friendly and helpful ,I liked the customer service,the employees were super friendly and they wrer trying to be fast to not waist your time.

Mohammed86

Sep 6, 2015

Best experience I have had,, it was such a good salesperson dealing with Meriem, Gary and sale manager Karim. I highly recommend this place to anyone. Love my new lexus :)

HVJ

Sep 2, 2015

I went to almost all Lexus dealerships in the Greater Los Angeles area, and felt at home with Keyes. Gary was effective, efficient and made the process super quick for us. Thanks Gary.

mikuknom

Sep 2, 2015

Sales manager, matt, said rate will be 2.9% and actual contract show 4.69%.The lexus is good, but dealership is not the place to go

khatoon

Aug 30, 2015

I had a great experience in Keyes Lexus with Ellie Shafiee.She is a great credit to Keyes Lexus .Ellie Shafiee gave me the best DEAL. I recommend her to everyone for getting new Lexus.

GY00

Aug 27, 2015

Worst experience at a lexus dealership. Brought in my car for a defective rear view mirror, was told to submit an insurance claim. Nothing else, will never ever buy lexus or goto a keyes location ever!

Adelahicks

Aug 26, 2015

Gary was great, from the beginning of the sale, help me choose the color, explained it to me all the features and benefits. Thank you!!

carolineanguiano

Aug 26, 2015

Jeff made this the BEST car buying experience! He made it so easy and so FUN! He listened to everything I said I wanted and went above and beyond my expectations.He not only worked with my budget and demands, but he also made me laugh the entire time and made me feel like I was hanging out with an old friend. Most car dealerships I've been to have a rigid and cold feeling. Not here with Jeff! I will never go to anyone else besides Jeff! He has a customer for LIFE! Thanks again Jeff!! :)

PollyJohnsen1234

Aug 23, 2015

My salesman Sam Jones took care of me very well. He catered to all my needs and made sure I got the deal I wanted. He was very helpful and I would definitely come back just to work with him. Thanks Sam!

dyan25

Aug 22, 2015

John Avila was a great internet sales person and meeting him in person he could not have been even more helpful. I would highly recommend Keyes Lexus. We were very happy will the service and the professionalism that John Avail showed in our purchase of our car.

sc58

Aug 19, 2015

Ryan and Sam did a great job with our lease return and got us into another great lease with a car my wife loves. Ryan was attentive, answered all questions and treated us respectfully throughout the process. No pressure.Thank you!

Norman_M

Aug 13, 2015

Jeffrey Palayan is the best! He helped us get our dream luxury car at a very affordable payment. He is very patient, professional and never pushy and intimidating like other salesmen. He worked within the budget that we mentioned and presented us with numbers that are realistic and reasonable. We dealt with him through phone at first, and when its time for us to finalize everything on the dealership, everything was the same as what we have agreed over the phone. No surprises, no putting us on the spot nor placing us on a situation where we cant say no. Its our first time to get a luxury car and our experience through the whole process with Jeffrey was great. We highly recommend to go straight to Jeffrey when looking for cars at Keyes Lexus.

AHernandez_07

Aug 10, 2015

On 08/06/15, I made an appointment with Emad, Internet Sales. As most people, I was nervous and had my guard up when I walked in to the dealership. I was greeted by the front desk. Everyone was very welcoming and attentive. Emad was very knowledgable, patient, and not pushy at all. When we began negotiating numbers, I was introduced to Matt, Sales Manager. Matt made sure all my questions were answered, and got me the best deal possible. I left the dealership feeling like I got the car I wanted, and at a good price. Winning!!! Thank you Emad Hawatmeh (Internet Sales Manager) and Matt Zanjani, (Sales Manager) for making it such a great experience!! I love my new 2015 Lexus 250 IS!!

relraheb

Aug 8, 2015

Emad was great, didn't play any tricks like other dealership sales reps. Easy transaction, honest and great experience. I told my cousin who is looking for a new lease to contact him first.

sharonshut

Aug 3, 2015

Great service! Found the car of my choice. The paperwork process was easy and quick. I will definitely buy my next car from them again.

Ladi21

Jul 23, 2015

I was there with family to see new cars last week. The atmosphere was so friendly and welcoming with high quality of brilliant new cars that we decided to buy one of those. The customer service in explaining different technical information was perfect. Very knowledgeable team and friendly behaviors in this dealership left us a very nice experience. Thanks again to Mr. Karim Sahnoun, Mr. Sullivan Brown and their team and Good Luck!!

Mary A

Jul 21, 2015

I've been going to Keyes Lexus for many years. I always recommend my family and friends when they are ready for a new car. Excellent Service!

Carboy

Jul 12, 2015

Fantastic service.Chantel Javier did great job explaining all the features of the car. Kareem, Kalen and Dominic were very helpful, patient and knowledgeable about all facets of my particular transaction.

Discerning Lawyer Lexus Enthusiast

Jul 8, 2015

Superlatives are so overused, but here there is merit because the staff at Keyes Lexus are superior in all respects. My salesperson, Fredi Hoffman, knew exactly what I wanted when I gave her a description and she paired me with my next GS350 F-Sport as if it were a sumptuous meal or affair. As terrific as it has been to lease my cars at Keyes, the service department and particularly Bill Horvath and Allan Pliss are exceptional people. I have complete faith that my car is well taken care of; efficiently and economically. I also referred, among others, a retired admiral for service on his ES350 because of my confidence that he will be treated as well as I am. Recently, Bill Horvath was on vacation and Allan was out when Dominic Vinci stepped up and made sure everything was exceptional for this great man, and it was. I was gratified.

danceeagle

Jul 2, 2015

Good Service, great prices, will negociate. Emad was terrific. Friendly people. Big big new car dealer .nothing more to say so quit asking for 25 words

Ara

Jun 29, 2015

Emad and Sam were very helpful from the moment I inquired on line until I drove out of the dealership with the new ES 350.

M.A.92

Jun 29, 2015

I have been a customer of Keyes Lexus before they relocated. It is not only very convenient, but has some of the most friendly and greeting employees around. Their service is top notch and very professional. I look forward in my continued patronage with my newly purchased RC-F. P.S, I know I have left some employees out who assisted me with my purchase, no disrespect intended, I am just terrible when it comes to names. Thank you..

Gamer90716

Jun 25, 2015

Woooow i have bought cars before 5 to be exact but never had this amazing experience the sales people are great the only thing I didn't like but I'm still going to give a 5 start was the last guy I spoke the one the make you sighs all the paperwork he try to hard to sell me more warranty and he got mad cause I didn't want it he told me do you want me to take the 3 yrs free warranty too because it seem you don't care about warranty I feel really I'm happy they should respect your decision but overall great job Gary berdnt and Sam santoso

weepab

Jun 25, 2015

Great experience at Keyes Lexus in Van Nuys. I felt comfortable looking and shopping for cars without the sales team all over me. When I finally needed assistance, I was able to get someone who showed me the car without any pressure. Emad Hawatmeh was very accommodating, friendly and easily showed me the numbers. Took my time deciding on what I wanted and got a great deal.

Linda

Jun 24, 2015

Top-notch team at Keyes Lexus!!! Kudos especially to Ryan Odum and Kaalan Day for exceeding expectations in providing an unprecedented level of professionalism, integrity, and diligent effort in getiing me the car I wanted. This is the second car that I've purchased at Keyes Lexus and I couldn't be more satisfied with the courteous "above and beyond the call of duty" service that is consistently given there.

Myra

Jun 19, 2015

Incomparable service along with professionalism and courteous manner of interacting with the customer made my car buying a breeze. Quite a painless experience. Thank you.

Larry Price

Jun 18, 2015

My car buying experience was outstanding. Everyone we encountered, starting with the reception desk, was professional, courteous and efficient. Our sales manager Matt Zanjani and our salesperson LeeAnn Gagola were especially helpful.Thank you.Larry Price

Arv

Jun 6, 2015

The staff worked very professionally and friendly in order to get me the car I always wanted. I had a great experience and look forward to do business with them again.

Altunyan1987

Jun 5, 2015

Our salesperson Gor was a phenomenal person. Very honest and quick at what he does. We were very pleased with his service and character. I will definitely refer anyone to Gor.

Kirkpatrick

Jun 5, 2015

Allan Pliss is the best Manager ever. He has always given superior service on my Lexus. He truly shows that he cares about his customers. Allan you are the best!Keia Kirkpatrick

Will O.

Jun 4, 2015

Fredi Hoffman at Keyes Lexus Rocks! very straightforward, full of energy, knowledgeable and a pleasure do business with. I originally went to TRUECAR.COM and filled out a quote request and within minutes Fredi was on the phone and said she would put a quote together and email it to me., so i didn't have to do any haggling as price offered was fair. would highly recommend her to anyone. you can reach her at O: 818.379.4000 | Cell : 818 217 9062 fhoffmanatkeyeslexus.com

Joan T

Jun 3, 2015

As a long time and very satisfied customer of Keyes Lexus for service on my old vehicle, I was happy to learn that purchasing a new (actually used but new to me) car from Keyes.I found a car that interested me on their internet site and went in to see and drive it. Gary Berndt explained everything and we took a test drive. I purchased the car that day, ending up with Dominique Ridler to sign the final papers and pay up. Other than a little 'wait' in the lovely reception area upstairs (and it WAS a Sat. afternoon!), I was out of there in the 'new' vehicle very quickly. Thanks to Gary and Dominique for a smooth and easy auto purchase!

Adriane36

Jun 2, 2015

One day service to lease our new Lexus. Never had to even enter the showroom. Luis Nunez was efficient , courteous , and so helpful. Made the whole experience a piece of cake.pp

Chicken123

May 29, 2015

Dominque Ridler has experience, & patience to customer, and promise to customer as requires. Meriem Khouy very friendly and answer any question we need, thank you both of you, good luck on business.

Debra

May 29, 2015

Jennifer was very helpful and courteous . Jennifer has a very uplifting and positive personality which made our time at the dealer very easy. My husband and I were both treated very well .

HappyCarBuyer

May 28, 2015

I found exactly what I was looking for and found a great used car for the amount I wanted to spend. The sales staff were both helpful and patient and they went out of their way to make sure I got everything I needed. I highly recommend them.

bao

May 22, 2015

great price and quick/good service. Finish all paperwork and purchase within 1.5 hour.Fredi is very helpful and efficient in helping to get us the car we want.

mushegh123

May 20, 2015

I had some great experience at Keyys Lexus Dealer. Awesome customer service! Great people who are ready to help you and answer all you questions. Highly recommended.

MarineMama

May 16, 2015

Great experience. Andrew was very patient in showing me everything even after I had signed all the papers and paid for the car. And he has continued to answer my questions!

JTS0909

May 15, 2015

Natasha was very helpful and a great sales lady. Kareem was also very helpful. Good drinks and snacks also made the purchase enjoyable. Would shop here again.

smenech

May 13, 2015

I am not a person who writes reviews too often but I had to give credit where it was due. I have come to this location a few times now for service on my Lexus and each time i am happier than ever. Mike Nazari makes it his priority to provide amazing customer service and has a wonderful attitude while doing so. It is guys like Mike that make going to a dealership hassle free and a great experience. THANKS MIKE!

BVerde

May 11, 2015

I cant put in words the experience that i had a Keyes Lexus.1. Gary B.- Made my perception of sales guys change. Gary made my experience simple and as least stressful as possible for me. He understood my situation and helped me out greatly. Thank you.2. Angad C.- He took the term pay it forward and applied it 100%. Man, i can't thank you enough. These 2 guys went above and beyond to help a single father get into a reliable vehicle w/ payments that i can afford. My daughter no longer has to be embarrassed getting dropped off at school :)Thank you guys very much!!!!!

Carrie

May 11, 2015

I did my homework ahead of time so that when I arrived at the dealer, I knew exactly what I wanted. My particular vehicle was not available, but was found and delivered the following day. I am happy.

Reviewer1111

May 10, 2015

Gor K. And Yvette helped me get just what I wanted and so much more!!! Best and quickest car buying experience I've ever had!

Eligh333

May 9, 2015

I appreciated the guys there getting right to the point for me. No b.s'ing. Ryan was really a cool guy. They hooked me up and took care of me. I shall be a return customer.

plmiller

May 4, 2015

Linda Barrera really knows her stuff! Once again she was extremely helpful and knew how to make the model and payment I wanted. Recommending her to everyone!

RLopez

Apr 28, 2015

I had been searching for a car for sometime, and i had visited many local Lexus dealers, but have to say that I had the best experience at Keyes Lexus. I had been corresponding with John Avila over the past couple weeks about an Lexus LS460 that I was interested in purchasing and I have to say, John was always polite, courteous, and prompt at getting back to me. We were able to come to terms quickly, and close the deal! On the day I picked up my car, John took the time to help me setup my phone to work with the Bluetooth, and transfer my contacts to the navigation. He helped familiarize me with the navigation menus as well. I highly recommend John! Thanks for everything!

grace Gomez

Apr 17, 2015

Mayra Contreras has excellent customer service. She didn't pressure us and gave us a great deal. We have been trying to get a Lexus since 2014 and had horrible experience at.the one in Oxnard and Valencia. This experience was outstanding.

Palmaris

Apr 16, 2015

It was our 8th visit of Keyes Lexus past 7 years and we never left without new car. Joey and Terese Renteria did excellent job to satisfy our demand! That is the reason we keep coming again!

dr.NX

Apr 15, 2015

My friend took me to Lexus to look at cars, where he had set up an appointment with Shaw for an GS350 F-sport. But I ended up getting a NX200t Fsport. Shaw really took his time and went over both cars and guided me to the right one for me. He's very helpful and knowledgeable on his product. Did not feel like a typical car experience. Definitely recommend going to Keyes Lexus and asking for Shaw Namini.

Kay

Apr 14, 2015

Bought a car from them and even though I paid full in cash, title was not released to me for over a month. Second car key has still not been given to me. Sales rep keeps saying that it's somewhere in their office.Car had rear bumper damage which was repainted but that was never disclosed to me. This is a dealership where they would lie their guts out to get your moneyPlease do not buy used cars from them!

Ravi Bansal

Apr 10, 2015

My sales person was Gary, who was very professional and helpful. And so I am giving 5 Star to this dealership because of him. The dealership is also very good. And although they could have given me a little more discount I am not upset as the price of the car was at the market value. So I will give 5 star and would recommend this dealership to others. Keep up the good job Gary.

SH V.

Apr 8, 2015

Do not deal with this dealership! They bait and switch on deals. You will end up paying far more than you negotiate. When we recently renewed on a new lease, we agreed to an "as is" lease return which we had done in the past. I kept reiterating the lease return was to be "as is" to Shaw, the salesman. He confirmed over and over this would be the case. He took our keys for a vehicle inspection. I was reassured the lease return was "as is" with no issues. A month after we purchased the lease, we got a bill for $1800 from Lexus. No overage miles. The "as is" return wasn't honored. And now he's saying it's my fault! We will never deal with Keyes Lexus again. Wildly disappointing.

ron

Apr 6, 2015

Keyes Lexus of Van Nuys was very helpful and easy to work with. I made numerous visits to the dealership, but never once felt like I was being pressured into a selection or decision. They were very informative, and provided useful information during test drives. When I requested competitive proposals from numerous dealers, they were one of the two lowest price quotes, and when it turned out they didn't have the exact vehicle I requested, they proposed a similar vehicle at a very reasonable price. The purchase and pick-up of the car went very smoothly. The only minor irritation was that, when I chose to take the alternate vehicle, the dealership chose not to include a few minor accessories which had been part of the original quote, contending that their price for the selected car was so low, they couldn't add any more items. I understood in principle, but found it somewhat amusing that they refused to provide roughly $250 worth of minor accessories when I'd just purchased a car for $48,000!I was most appreciative of the assistance from Georgio Armani, Luis Nunez, and Mayra Contreras, all of whom were very friendly and helpful.

Htton

Apr 3, 2015

We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and willing to help us, so we end up to buy the Lexus. We are very thankful to their courteous.

Natedog

Apr 2, 2015

Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personality and pleasant, not pushy sales style. Nate

Alen

Apr 1, 2015

Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall very happy with their services and the deal.

stevegraphicdesign

Apr 1, 2015

Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect vehicle. He even helped keep my wife happy when she got impatient with me. Salespeople like him make car buying a pleasure and i would absolutely recommend him and this dealership. This is the second vehicle that I have leased with him.

mcava

Mar 31, 2015

My car buying experience was great at Keyes Lexus! Feri Asgari assisted me with the purchase and she was very friendly. I would recommend going to Keyes Lexus!

Dennita

Mar 27, 2015

My experience was beyond expectations. Kalen my sales manager and Jennifer product specialist were wonderful. They both were very friendly and patient. Thank you for all your help

gsadek

Mar 26, 2015

Jeffrey Palayan was the best!! He assisted me with getting my 2015 RX 350! The staff and entire Lexus team were super friendly. I would recommend going to Keyes Lexus !! Jeffrey was a rock star!!!!!! Will recommend people to him!

K.Sparks

Mar 26, 2015

I went in and found the car I had been thinking about. The Karim's were very friendly and they helped me get the best price. I am def going back to Keyes Lexus!

Allan

Mar 24, 2015

Our experience was fantastic. It started the second we walked on to the lot. Steve Wolpa was our sales person. He was friendly and make it very clear that he would give us the best deal that Lexus had to offer and he did. After deciding to make the purchase, we were handed over to Shaw Namini. He is a real five star asset to this company. He helped us select the car and then taught us how to use all the technology in the car. He was courteous at all times, professional and made our experience at the dealership a wonderful one. He followed up and made sure we were comfortable driving the car. Between Steve and Shaw, I know we will be customers at this dealership for years to come.

jim4far

Mar 20, 2015

The ABSOLUTE WORST auto experience of my life.. My second lease form them and its been nothing but problems from the start. First they said they would pay to black my windows, after 4 un returned phone calls, I finally had to go back to Keyes and threaten to return the car to get that done. Next salesman Emad and sales manager Joey told it was OK to return my spare key and cover from my outgoing car leased from them in a week. I did that. Then I get 1500 dollar bill from Lexus financial for the items. First Keyes denied I returned them, I had a receipt proving I did, I e mailed them my copy, they still denied it. LIE # 1. After finally admitting that I did actually return them, they said I returned them late, thats the reason for the charge. My wife is in the airline industry and was gone with the spare key and wouldnt be back for 5 days, I made this very clear at the time of purchase. Both "salesman" said no problem, you have 7 days to return them. LIE # 2. I finally had to call Lexus Dealer Complaint to resolve the issue. The district manager finally resolved the issue with Keyes. They returned his calls....never mine. This ordeal took 7 phone calls 4 emails, hours of time on hold trying to reach someone who could make Keyes admit THEY LOST my materials and then wanted me to pay for it. Finally after 32, days more calls and wasted time the district manger stepped in and made Keyes honor the commitment.AVOID THIS DEALERSHIP AT ALL COST. Purchase a BMW we have never had a problem with them. I will never go back to Keyes Lexus, they are a mistake waiting to happen who run for cover when caught and refuse to admit the made a mistake.

David92

Mar 19, 2015

Never thought buying a car would be easy untile I met Gor with his help that was possible he even went over the contract twice just to make sure I understand everything and Answered all my questions wonderful help I am gona refer all my friends interested in a Lexus to see Gor

shahram

Mar 15, 2015

Luis was very friendly and helpful. I enjoyed this car shopping experience. I recommend him to everyone. He helped a lot in negotiations. He delivered his promise. He followed up with me after I got my car.

Jen

Mar 13, 2015

As soon as the sale closes your in your own. I've have been transferred from dept to dept without anyone answering my warranty question. No one provides any customer service but just transfers to another department that isn't responsible. My door clock motors went out and should be covered for 4 years 50k miles. By the time I got an answer if door locks were covered under basic warranty I hit 52k miles and was told they are no longer covered .

nweinstein

Mar 9, 2015

Go see her for a great deal on a Lexus. I couldn't be happier with her service, friendliness, honesty, punctuality. She is the best!

104560

Feb 22, 2015

Unbelievable quick transaction. My wife and I were driving off the lot in our new RX350 in a matter of hours. Great service,, friendly attitude and listen to what we wanted. I purchased cars from other Keyes dealerships, however, this was by far the best experience. I highly recommend Keyes Lexus and make sure you ask for Luis Nunez and Karin Sahnoun.

Tony

Feb 19, 2015

Both good to me while i'm dealing with the purchased, especially FeryI highly recommend Keyes Lexus to my family and friends willing to purchase Lexus their next car

ninabarton

Feb 15, 2015

We bought our Lexus-ES350 from Mayra Contreras. She was very helpful,patient and efficient.Before we left we knew all car functions and she answered all of our questions. We will recommend Keys Lexus dealer to friends and family.

Aaronmitchell

Feb 13, 2015

Fery was great. This was the second Lexus vehicle that I have bought from her. I would not have to hesitate to come back to keys Lexus in van nuys again. Thanks fery

greg

Feb 11, 2015

Everyone at the Keyes Lexus dealer was very pleasant and friendly. I will recommend the Keyes Lexus dealer to my friends who's interest in purchasing Lexus.

am

Feb 9, 2015

I am very impressed with their service especially the sales associate ferry asgari made our buying experience memorable and made us proud owners of a GS 350.

lexusowner

Feb 8, 2015

I had an excellent experience at Keyes Lexus in Van Nuys. Top notch sales people, great prices, wonderful customer service. I wouldn't go anywhere else. Kaalan Day and his team were the best.

Roman Khalil

Feb 4, 2015

The service was overall very nice. I went there for purchasing a certified Lexus but they gave me a good offer on the brand new Lexus which i couldn't resist :). John Avilla took us for a drive before we purchase it. and also took us to show us their inventory where we were able to choose our color and trims.Ya Habibi; how can i forget Karim. was very good with us to help us give the best price to walk away with our new Lexus :)

happymac

Feb 1, 2015

Always a pleasureThis is my fourth leaseI checked other dealers and as alwaysSteve Wolpa treats me very fair, a real gentlemanI am waiting to lease the 2016 rx450 when it comes out

Hisbsljshej

Jan 31, 2015

Great service quick and easy, they gave me a great price with friendly service. While waiting they offer bottled water with cookies. The salesman really went out of his way to help us and I really appreciate it

Prof.S

Jan 17, 2015

This is the second vehicle that I have purchased from Keyes Lexus. I was very impressed with Shaw Namini and Sam Megaly who were knowledgeable and professional. Shaw is the type of person I will be doing business again. He took the time to explain and demonstrate the car and provided me with an efficient and pleasurable buying experience. Sam was very helpful and personable as well. I enjoyed my interaction with both of them. These gentlemen are why I will be returning to Keyes Lexus to purchase a third vehicle. I highly recommend this dealership.

Dl

Jan 15, 2015

Alyssa was very accommodating and friendly.She was attentive and made sure we were comfortavke throughout the process of leading the car. She was knowledgable and honest.

Rob

Jan 15, 2015

I leased a CT200h from Keyes, and could not be happier with the price and service I received. The salesperson, Fere and the sales manager, Matt, were both very easy to deal with and receptive to my needs. Awesome car buying experience. Fere even drove me home, as I had my other car with me!

Davo

Jan 6, 2015

The team at Keyes Lexus in Van Nuys have truly earned my business. This is the second car that I have bought here and I have to say compared to other car dealers they have truly shined with best in class service, competitive pricing, and an extensive inventory on site (to help in selecting the right options). I would recommend any friend or family member to these guys.!.. Dont forget to ask for Matt Pruitt, he helped us along with Joey Yerkanyan & Matt Zanjani to make everything happen seamlessly!

cargal

Jan 5, 2015

Relatively painless; dare I say, almost enjoyable. My salesperson, Bill Podbielski could not have been nicer or more accommodating and I wouldn't hesitate in recommending Lexus of Van Nuys and particularly Bill, to anyone .

Arie

Jan 3, 2015

I find out that Keyes Lexus are professional and fair car dealership. Alyssa Medina are excellent sale person that made me fill comfortable to porches my first new Lexus car.

akhoddam

Dec 31, 2014

I experienced the most pleasant car purchase from Keys Lexus at Van Nuys last week. They are the most pleasant people to deal with. They create no annoying sales atitude and there is no pressure. It was extemely enjoyable experience.

mano

Dec 30, 2014

tengo muchas palabras que decir de esta persona en especial , el servicio es exselente, la atencion, bueno muy profecional, no handa con mentiras te dice tal y como son las cosas , sin trucos o antimanas para poder vender super

musiclover

Dec 30, 2014

Gor the sales man was very honest and straight forward which made it very clear for me that Lexus is my new car. I came in couple days prior for a test drive but still wasn't sure if Lexus was my choice. I know I wanted an SUV but wasn't sure which make and model I should lease. After speaking with Gor and getting straight answers about the car, I then decided that the Lexus RX350 was the right car for me and my wife. We truly received excellent customer service from Joey and Gor.

jeremyhayz

Dec 29, 2014

Did my deal with Gor Khodzhabagyan & Joe Yerkanyan... Received excellent customer service and care from both of them. They took the time to show me alternative options and different packages. In the end, I was satisfied and happy to drive off with my new vehicle.

Alexdavis

Dec 26, 2014

The wonderful sales department at key Lexus successful got me the vehicle with my desired criteria and monthly payment. I am very pleased and happy with my car! Thank you again!

RCB

Dec 24, 2014

Bill was great, answered all my questions. When I called with a small problem he took care of it right away.I would definitely recommend him to anyone thinking of purchasing a Lexus.

zelzahgirl27

Dec 23, 2014

I bought 2013 Lexus RX350 from this Keyes Lexus dealer, and when the sale was not finalized, they promised that they will detailed and fixed all the scratches on the car. The car was left at their dealer two 3 days, first time was a horrible detailed and the second time the detailed not completely done. I received the txt from the sale associate at 2:00 pm on Friday 12/19/14 to advise me that the car was done. I came to the dealer at 6:30 pm and the car was not done. They make me waited over an hour before they gave me the key to my car after I demanded them to hand over my key because i couldn't wait anymore. Sure enough, the next day I checked my car the detail works was not completely done. The car still has stained and very dusty in the car. I had informred the manager Darleen twice but nothing was done to the vehicle. This is the worst experience I had with this key dealer. I wanted to let you guys know before visiting this dealer. They will treat you very nice before the sale, but once the sale is completed, they didn't care who you are and don't care to offerr you a drink after you visit them again.

sabbahb

Dec 18, 2014

My husband and I purchased a 2015 RX450h from this dealership. We shopped around at several other dealerships, but Alex and the team at Keyes were the friendliest, easiest sales team we've ever worked with. The entire process was seamless. Highly recommend, and would buy from them again!

B2juice

Dec 16, 2014

This facility looks like no other Lexus dealership in Southern California. Excellent display of all their models and an abundance of salesperson to assist customers. Their facility offers an assortment of sodas, water, milk, coffee, cereal, cookies, with a room set-aside for customers to sit and enjoy. A top rate facility. Ask for Jeff Palayan . . . he gives undivided attention and places your needs first !! Jeff is truly an outstanding person and salesman. He is an asset to Keyes Lexus and deserving recognition for his contributions in making Keyes Lexus #1 !!! I have been a loyal Toyota driver and I am extremely pleased with the Lexus line of automobiles; the quality of vehicles and superb customer service will no doubt bring me back to Keyes Lexus. Word of mouth advertisement is key to their success and I will do exactly that. Thank you Jeff, thank you Keyes Lexus.

RRG1554

Dec 16, 2014

I bought two Lexus ES's and now bought a 2015 RX350 over the past 13 years. I could not be happier with the sales and service of each experience. Thanks to the unflappable Steve Wolpa, I gave him what I wanted and he made it possible that I received the car I favored. Emad Hawatmeh was helpful in explaining and setting up the navigation for us before we drove off the lot. He offered us to come back any time for tutoring.Service Manager Alan Bliss, and Bill Horvat have taken care of maintaining my car through the years.I am totally committed to Keyes (not only Lexus but Toyota too) for my automobile purchases and service.

Edmund Wang

Dec 14, 2014

This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within 3 hours (if you've purchased cars before you'll know that's a pretty decent amount of time). When you come here ask for Gary Berndt, he's straightforward and will work with you to get you your car. He promised to give me a great price before I test drove my RX350, and right after he kept his word. Buying that RX350 was the easiest experience I've had and I bought over a handful of cars.Also I've had both BMW and Audi, and I can honestly say that a Lexus is money well spent. It's got both the luxury of an Audi and the sportiness of a BMW without the $$$ for maintenance.

jimandbigsheri

Dec 13, 2014

I have purchased cars many times before and by far this is the best experience I have had. Many folks dread going to a car dealer and sitting and haggling over the deal. I was treated with respect and courtesy and the sales experience was actually enjoyable. The Lexus customer service goes above and beyond what other dealerships offer. The selection of vehicles at Keyes was the first high point of our car buying experience . The second was the actual process of the deal. No hidden tricks or extra charges. When we finally got to finance (the dealership is VERY busy and there is a wait to get into finance) everything was explained fully and it went smoothly. My wife and I will most definitely be back to Keyes when we have a need for another car.

career_pat

Dec 12, 2014

General manager Joe, Domonic and Domonique, and sales rep Jesus are the worst. I bought a 2010 used lexus hybrid that has had a series of problems since my purchase in Jun. I have only had the car for less then 6months. Do not trust this lot as there inspections are limited and everyone tranfers you around till you are pissed off!

Michael Wei

Dec 10, 2014

I was helped by Kahloon and Sam and they both were the ultimate professionals. We discussed and agreed to terms of the loan over the phone and my new car was delivered right to my door. What a great way to buy cars!

natbernstein

Dec 8, 2014

Emad Hawatmeh was the best salesman and Keyes was great and easy to deal with. Emad was so friendly and helpful and answered all my questions and concerns.

Hooman222

Dec 6, 2014

I was helped by Selin Hartounstepanian. She was very helpful in helping me chose the right model car at the the right price. I had a good experience, and would recommend this dealership.

ListentotheSoundMG

Dec 3, 2014

Hello,I had a great experience at Keys Lexus Van Nuys. When we first walked in Emad approached us and helped us right away. He gave us a variety of options with in our price range. Once I knew what type of car and color I wanted Joey helped us out with a great deal. Overall experience was great and I highly recommend this dealer.

N Toledo

Dec 2, 2014

I went in just to take a look and ended up leaving with a brand new GS 350 F Sport. I get all my cars from Keys Lexus on Van Nuys because it the most friendly and easy going dealership I have ever gone too... I cant wait to go back and get my next car from them. Joey Yerkanyan and Matt Pruitt were Unbelievable team.

Bill Silverman

Dec 1, 2014

I have never been so thrilled to spend so much money. Shaw taught me so much about my car that I feel totally comfortable every time I get in. I also am so impressed with the quality and and comfort of my new car.

leah.mcleod.54

Dec 1, 2014

I had the best time getting my lil' Lexus CT200h. Alex made my car shopping experience fun & easy. I felt cool as a cucumber and super relaxed the entire time I was at Lexus. Alex was a joy to work with throughout the day and I never felt pressure to buy the car- he just made me LOVE the car so much I HAD to have it! Thanks Alex & the Lexus team!

psunofscot

Dec 1, 2014

Ryan Odum, a true professional, made the entire process of leasing our new IS 250 easy, efficient actually enjoyable. Keyes has my business for the foreseeable future because they truly earned it!

Ramirez57

Nov 28, 2014

Linda Barrera made our experience the best ever! My Husband and Family have been part of the Keyes Lexus Family for 20 years Happy Customers!

Tony Kim

Nov 18, 2014

I had such a great experience at keyes lexus thanks to Fredi! I would never have imagined to walk out of keyes lexus with a brand new GS but with Fredit and James Kym (finances) help we made it happen! Couldnt be happier with my new car and the new friends we made at the dealer and i cant wait to be back to get my next car from them.Do your self a favor if you need a new lexus go and visit fredi over at Keyes Lexus she'll def take care of you!

alina.surenian

Nov 8, 2014

Amazing Service by LUIS NUNEZ. If you need to buy/lease a new car go to him and he will make sure you leave the dealership with a big smile on your face. He explains everything clearly and works out your deal in the best way possible! I am loving my new Lexus and am so pleased with services i received. Thank you Luis!

Ihos123

Nov 8, 2014

Emad and Joey the sales manager worked hard and got me the best deal!! No pressure no push. If your in a market for Lexus go to Emad the sales consultant. He is the best sales guy to work with.

mariam19

Nov 8, 2014

Andrew was very knowledgeable and curtiouse. At the late hour at closing time, he stayed behind and made sure to take us thru step by step and explainwd the car and its technology.

opokupius

Nov 6, 2014

Kaalan and Yvette really worked so hard to get me two cars at the same time. They were so lovely and fun and really understand what they were doing . They are so wonderful.

studiotype

Nov 3, 2014

I've been dealing with Keyes Lexus for almost a decade now and have NEVER had an issue with the dealership or the staff. From the sales staff to the service department, I've been totally impressed with their professionalism and politeness. Most recently, I brought my 2007 RX 450h in for service...and left with a brand new one...in one of the best car buying experiences I've ever had. Ryan Odum knows EVERYTHING about these cars, put absolutely no pressure on me, and I was happy to give him the sale. I'm giving him (and Keyes) five stars across the board-- but if it were possible to give ten, I'd give that.

Amity Armes

Oct 30, 2014

Shaw and Sam at Keyes Lexus are the best! We recently had a great experience with them and the dealership on our vehicle lease. Our transaction was handled very quickly and efficiently. Thank you!

linosanabria

Oct 30, 2014

Kahlooh Musah was quick to handle my online application for pre-approved credit. Within 20 minutes after I submitted my online request, he gave me a call and had me come in that evening when it was most convenient for me. Kahooh greeted me with a big smile and was extremely helpful in choosing my new Lexus ES300h. My whole buying experience was pleasant and hassle-free. Also the processing with my paperwork with Sam Megaly was great. Sam explained my options and was thorough. Sam was professional and yet personable. I am one satisfied customer. Thank You Keys Lexus of Van NuysLino Sanabria

Eileen Thorgusen

Oct 29, 2014

Gary Berdnt was awesome to work with and it was an all around pleasant experience which is surprising in buying a car. I highly recommend him and this dealership

abramyand

Oct 22, 2014

Thank you Keyes Lexus for my new GS 350. Very satisfied with the car and the customer service. Selin the sales rep. was very friendly and knowledgeable and helped me out a lot. I recommend anyone looking to buy or lease a Lexus.

loxy lares

Oct 10, 2014

Robert was a really big help to me. Answered all my questions and explained everything in full detail. Robert got me exactly what i was looking for i want to thank him for it! I was happy when i left the lot in my new leased car! Thanks Keyes lexus ! Special thanks to Robert !

laxonnmp

Oct 8, 2014

A surprisly pleasant experience. My salesperson, Emad was super nice and very patient and his manager, Kaalan made us a deal not to be refused.

Dmeng710

Oct 6, 2014

Jennifer Byrd was my sales person and she was very helpful. She greeted us shortly after arriving, was very informative about the car I was interested in, showed me a few other models, and let me test drive the car I was interested in. She was not pressuring me into buying anything I didn't want and was just a nice person in general.

mefilip

Sep 19, 2014

My family and I went to get my mom a new car at Keyes Lexus and we were very indecisive. Fredi Hoffman was an amazing help in the process of narrowing down which car we would eventually get. She was of course professional, as well as friendly, enthusiastic, and patient during the five hours it took for us to decide on the right car. I would recommend her to anyone!

Arin E

Sep 17, 2014

I purchased my vehicle from Keys Lexus which was an outstanding experience from this dealership. I received superior customer service from Ellie Shafiee, she showed us a car with monthly payments less than our maximum price. I am so happy and enjoy driving my New Lexus IS 250. Thank you Ellie Shafiee for all you've done.

2014Lexus83114

Sep 6, 2014

I just want to note that "Saab" did a great job for us in the process of purchasing our new car. We were sold on the particular vehicle and how it was equipped, but it needed a little more shine that chrome wheels would add. We purchased the car on Sunday, Saab did what was necessary to get the wheels chromed, and delivered it to our home in Anaheim (60 miles away) on Tuesday. He took the time to make certain we understood and felt comfortable with all the features. A total great experience!

forgetq

Sep 5, 2014

Overall a great experience. Professional and courteous people, nice environmentlarge cars selection and very competitive price. Would recommend Keyes Lexus dealershipto anybody interested to buy a Lexus.

jerryfrancel

Sep 5, 2014

Just a quick note to say thank you to Bill Phelps for the fantastic deal on the GX460 that I purchased and to Alan Pliss for the impeccable continued service. You both have excellent people skills and are down to earth friendly. My family and I appreciate you both!!Thank you, thank you, THANK YOU!!!!!

felorcar

Sep 4, 2014

This time my car buying experience is very positive and this is because of friendly attitude of your sales people as well as an effective, speedy sales process that finalized the deal in the shortest amount of time I have ever experienced. Thanks to all of your people involved.

Elijah1love

Aug 29, 2014

I must tell you every experience I have had at keyes Lexes has been nothing but amazing! My most recent visit was last week and I have the pleasure of working with Linda Barrera. Not only was I greeted with a warm welcome by Linda I felt as if The tragedy that took place the week before (Car accident) no longer lingered around in my mind. She was so warm and concerned for my well-being even though it really was of no concern to her she really took the time to listen and comfort me. The courtesy and professionalism of all the staff at Keyes Lexus is nothing but superb. It's people like Linda Barrera that make a difference in this world. And that is why I will continue to be a loyal Keyes Lexus customer. Thank you so much Linda for making this transition a very comfortable and easy one.

Topjon

Aug 27, 2014

I always have a great experience in getting new cars at this dealership. They make it very easy, which is why I always go back!The Sales staff are great and the young man who personally worked with me (Khristophe Keen was outstanding.

trevliggz

Aug 27, 2014

Great service. I explained to them what i wanted. They listened and understood. Matt Pruitt, Kaalan Day, and Dominique Ridler Sales were very professional team.

wklee712

Aug 22, 2014

James Kym is very excellent salesman.He helped to decide that I want car And he returned my old car to deler of nissan.I appreciate to Jame Kym,.

Rsarkis

Aug 17, 2014

My experience at Keyes Lexus was exceptional. My salesperson, Jeff Palayan, was a pleasure to work with - he was professional and very helpful at every step. I have purchased many vehicles in my lifetime and I can truly say that Jeff Palayan was the best sales interaction I have ever experienced. I highly recommend this dealership and Jeff to everyone. They are a great dealership with great employees.

gcabral

Aug 15, 2014

Very pleased with the service of the 3 Keyes Lexus representatives that helped me get into my new 2014 Lexus recently. One very happy camper

Hermine2777

Aug 14, 2014

Excellent I am very satisfied . Robert was very helpful . Also young Armenian Maneger was helpful . They give us perfect service. After Russian Oleg from financial department was such a great worker , he treat us very proffecionally . Thanks all of them we are very happy & satisfied .

pavila1996

Apr 30, 2014

I would like to commend MUSAB Kahloon for his professionalism and honesty in dealing with us as a new customer. He was very prompt and knowledgeable of the product he was selling to us. He never pressured us into buying anything else/more. In fact he tried all his best to accommodate what we want on the model that we bought...Great job Lexus for having him on your team...FYI---I loved his Australian accent---that was the added bonus that sealed the deal :)Also--- I would like to thank Mr. Russell Roshandel for his professionalism and a very pleasant personality.

avnik2000

Apr 21, 2014

I am very happy with my new car. Thanks from Ellie Shafiee and the sales person Arin for their help, friendshipness and great customer service.

Soun

Apr 21, 2014

This has been such an wonderful experience. It was easy and efficient. The sales people are terrific. I love my car. Great service all around!Thanks!

leon061606

Apr 7, 2014

these guys are very rude and disrespectful. Ben (sales manager) is just a flat out liar. told my wife i was there the first day haggling for a price for an hour and a half while a was there for only 45 mins tops with the test drive. then told us he did not tell me this and that the first day we talked. sales associate Khristophe know about that deal because we even talked a few times about the deal Ben told me. by the way, Khristophe is genuinely nice guy hands down.2 days after, we went there to get a CT but asking for a better deal because price he told me that day was so different from the first day (i guess he knew we wanted the car that's why he took advantage). and i guess haggling for a price is normal when you're buying a car knowing how very tricky these car sales people are (nothing wrong about that i know it's their job) and then suddenly told me "i think you shouldn't be buying a Lexus". me and my wife felt insulted. it felt like he was telling us... you don't have the money, go somewhere else you could afford a car. today i called the Ryan (General Manager) because i felt like he should know what kind of people he have but it seems that he does not want to listen that's why i'm here writing this review. we were ready to buy that CT that moment he finally said he cannot go any lower but Ben's last few words made us leave.he was very rude! anyway, we went next door at Mercedes and ended up getting a Bnew C250 coupe that same day. i guess it's not all about the money huh, Ben?Ben, go sell something else on the streets where respect is not needed that much.

Daryash

Feb 24, 2014

My mom purchased a new2014 Lexus Es350 from here and I was really impressed with the help we got from the sells women Ellie Shafiee the number of reviews on yelp and dealerrater mentionening her name should be destimony enough , but here our experience with her she is very friendly and genuine which made the experience of purchase thing a luxury car in Keyes Lexus a lot less intimidating . My family wa undefence about several cars, and Ellie was incredibly patient as we test drove car after car . Ellie was very genuine in that she told us the best deal option are . She really listen to what we want and did her best to meet our needs .And what really makes the experince for me was that we didn't feel any unnecessary pressure from Ellie to make a decision and decide on a car if in the future I'm in the market for a Lexus I would highly consider returning to Keyes Lexus and working whit Ellie again .

vzakaryan1

Feb 11, 2014

I recently leased a GS 350 F sport from Ellie S. I was amazed at the great customer service she provided. She made the car buying experience seamless. Usually at dealers, to somewhat get a decent deal one has to go back and forth for hours/days, but this was not the case with Ellie. She helped me find the exact car I wanted for the price I was looking for. I will definitely refer all my family and friends to go see Ellie when they are shopping for a Lexus.

LouisShim

Feb 1, 2014

Ellie was very professional and courteous. I am a repeat Lexus SUV owner and buyer. I purchased a 450H October 2013 and very satisfied with my purchase. Prior I had bought a Lexus 350 SUV from the same dealership. Col. Louis Shim (ret)

cmsantos7722

Jan 28, 2014

Ellie was absolutely amazing. She took the time to get us the best deal possible. She was friendly and helpful and had so much knowledge about the car we were leasing. I would highly recommend her. Her customer service skills are fantastic. Thank you Ellie for taking the time to set up the Bluetooth on the car and giving us a detailed tutorial on the navigation system and all of its features. We will be back for another car!

MSLexusOwner

Jan 5, 2014

Bought a used 2012 Lexus at Keyes Lexus In Van Nuys, CA and assured no accidents (Car Fax). Later, my mechanic showed that the front fender had been replaced at a Lexus dealership. After numerous unreturned calls to Keys, worked way up line till answered by Bill Phelps. They stated their garage had known of replacement but not necessarily in accident. They stated could return the car but nothing else. Seems unethical, as a minimum, to not tell buyer when asked.

Rakelrossi

Jan 1, 2014

Ellie was no nonsense and got my price to the exact number I wanted. I felt I could trust her. She was so pleasant/helpful!

sau1019

Dec 27, 2013

There is a sales named Kaalan in Keyes Lexes, he provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, but he told us that even if I were to make the lease, in two years, IF I WOULD BE ABLE TO PURCHASE AND PAY OFF THE CAR WITHIN 10 DAYS I WOULD NOT HAVE TO PAY SALES TAX. He was very sure about what he said and he even said its the governments law. So after he told us this, I decided to make the lease agreement instead of the purchase.After the purchase, I found out what he said was not true and it actually cost about $1200 more for me to make a lease agreement instead of making the purchase. Because I do have to pay sales tax even if I purchase the car in two years within 10 days. I just feel so upset about this purchase. He told me false information and misleads me to sign the lease agreement. I have already sign the contracts, so I know I cant do much about this. But I still gave it a try and contacted them and said I just want to change to a purchase instead of leasing but no one replies me. I even sent an email to their VIP Manager. I truly feel unhappy and unsatisfied about this experience with such irresponsible car dealer who give false information. I hope their wrongful and irresponsible act will be recognized so no more consumers will have the same experience as I did.

Dadass

Dec 16, 2013

Great buying experinece. Although I live in Castaic I was not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price.

dfmay5172

Dec 16, 2013

We tried to exchange model of car but were not allowed until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative.

jabronifox

Nov 7, 2013

Taylan Ozden and my salesman Ben were fantastic to deal with. Would certainly recommend them to any of my friends or any professional colleagues of mine.

deutch

Oct 22, 2013

Ellie was extremely professional and could not be more helpful in answering my questions and making sure that I was fully satisfied with my purchase. She even took the time to introduce me to Allan Pliss, who was also very helpful and courteous.

rochelle239

Oct 12, 2013

I like this Lexus dealership... its close to home and has a big variety of different models to choose from. The staff are friendly and helpful... just got our 3rd lexus from this dealership.

linorsim

Oct 10, 2013

Ellie was really nice and I felt like she really helped me out. My car wasn't in stock so she helped me find it as soon as she could and brought it to me even in less time than I expected!Thank you!

Shahla

Oct 10, 2013

I would like to write this review about my recent experience with keys Lexus Iam FULLY 100% satisfied with this dealer. I swear the sales person ELLIE shafiee made it do easy for me that I want to buy another LEXUS for my other daughter from her I can't begin to tell you how easy and fast I got this car she was outstanding amazingly sweet and supportive with care and honesty she did everything for me over the phone text msgs and through email less than 3 hrs Iam sitting at home watching SUNDAY FOOTBALL with family and before we know she got me approved and drove my Lexus to my very own house infront of my drive way I could not believe how fast and simple it was done I am so thrilled with keys Lexus service and ELLIE SHAFFIE for being amazingly sweet and cool I didn't feel like u was dealing with a sales person at all. Thank you ELLIE IF YOU EVER READ THIS.

judy farrell

Oct 4, 2013

Ellie Shafiee told us about a deal which I said sounded too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment for a new lease, same payment. I was skeptical but everything she promised was true and we couldn't be happier. Thanks, Ellie!!!

sibagheri

Oct 4, 2013

I got an excellent deal on my new car, and the sales person was very efficient and friendly. I would go back there again and would recommend particularly the sales person that I dealt with.

Dadass

Oct 4, 2013

I was offerred a deal to trade in my lease vehicle by Elle. The whole transcaction went through without a hitch and was extremely impressed by Elle. I was after a Fire Agate Pearl colour which was not in stock and she managed to locate one from San Diego and brought in to the dealership in two hours. I will definitely buy from Keyes Lexus again and send my friends over as well.

sheila946

Oct 4, 2013

My experience with the above named staff couldn't have been better. They were extremely courteous, knowledgeable and patient with attention to every detail in explaining my new car to me.

jbfarrell11

Oct 3, 2013

Ellie Shafiee told us about a deal which I said sounded too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment for a new lease, same payment. I was skeptical but everything she promised was true and we couldn't be happier.Thanks, Ellie!!!

Jacksongong

Aug 24, 2013

Musab told me a good term on the phone and asked me to take his words for it. I trusted him and went to the dealership, where he delivered me to a finance guy who went on and told me how they couldnt offer me the term due to some bogus reason. After I told him I got that term from other dealers, they left me there for a long time, and only came back to repeat the same thing. I wasted 3 hours there and left with a bad taste in my mouth. Im fine for dealers not being able to match my other offers, but why waste my time with lies then?

E Pierce

Aug 21, 2013

Leased a Lexus CT 200h F-Sport - Salesperson was Taylan, numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely pleased! Special shout-out to Taylan, this guy worked really hard to make this deal happen and keep me happy. He's an asset to Keyes and I hope they reward him with some big bucks...nice guy! E. Pierce

epierce22

Aug 21, 2013

Leased a Lexus CT 200h F-Sport - Salesperson was Taylan, numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely pleased! Special shout-out to Taylan, this guy worked really hard to make this deal happen and keep me happy. He's an asset to Keyes and I hope they reward him with some big bucks...nice guy!E. Pierce

PatrickOlsen

Mar 6, 2013

Great place to buy from. Everything went great from the time that we arrived at the Lexus dealership, to the purchase of our RX350. We got a great deal. The staff were friendly and non pushy, which was refreshing. I highly recommend Keyes Lexus to anyone looking for an honest, professional and upfront dealership to buy a car from.

deputydog

Feb 2, 2013

I called at 7 am yesterday to make an appointment to get a flat changed at 2:30. I was running late by 10 minutes so I called in to let them know. I got there only to be told that they do not "patch tires" spend "$10-20 down the street". I wanted the tire replaced. I have tire insurance that states no matter what they outright replace the tire. Service advisor was mean, rude, not helpful. I will never come to this dealer again. To add insult to injury the dealership called me 1 hour after this whole ordeal to ask me why I did not show up for my appointment. Really unacceptable. I have a Mercedes I bought from Fletcher because Keyes MB has horrible sales staff. I bought my Lexus from Valencia because of the same reason. I had to service my car last week for a 20,000 mile maintenance. I had to go in to be told it would be $300+ dollars even though I had a maintenance package through Lexus. I was told to go back to the dealership I bought it from. Funny thing, both are owned by Keyes. So I took my car 45 minutes away to Valencia in traffic the next day and was in and out in 1 hour. Now this. I will go back to taking my car and getting service there because I cannot tolerate the level of rudeness of the service staff at this dealership both times. I don't know why I did not learn the first time. Shame on me.

sabrina.salazar.16

Dec 25, 2012

I wish I could give the team that worked with me a 10. Everyone was absolutely awesome, gave me a great deal, treated me with respect and definitely made me feel like a valued customer. Arthur was so patient in showing me the technology and features that come with my new Lexus CT200H. I can't recommend them enough. You guys are truly wonderful.

CJS

Dec 24, 2012

I contacted Narine via Live Chat. She was very responsive to the questions I had. Unfortunately, the dealership had very little inventory due to a promotion they are running. They did not have the car I wanted in stock. If they had, I would have bought it from them.

ckochar

Dec 18, 2012

My experience at Keyes Lexus was a pleasant one. Of all the sales people I must say, Mania Alexandrian was the most helpful. She was very knowledgable, and extremely patient with my indecisiveness. I'm definitely going to by another Lexus from her. On a second note, Ilia Shapiro was also very understanding and fair with the price he gave. Overall, thanks to these staff members, my experience was an extremely positive one, definitely going to be a repeat customer.

jillian.perlmutter

Dec 14, 2012

overall dissappointed on the willingness to make a deal considering my whole family owns and drives lexus. It seemed to me they just didn't care they could take me or leave me. In all my years of car leasing I've never been able to leave a dealership without being able to strike a deal.Just sad that I may have to discontinue being part of the Lexus family.

armund1

Dec 3, 2012

Luis was very attentive without being pushy, and showed how much he was interested in doing business with me. I was not even planning to do business that day, but he made a quick handoff to Joey, who made me an offer I couldn't refuse. Also, I liked that we got to your best offer with a minimum of haggling.

jerryfrancel

Dec 3, 2012

Excellent service, attention to detail and personal service. What a great experience!!!! I received the highest possible attention from te staff. They made me feel welcome with no pressure at all. My next Lexus will be purchased here.

levon818

Dec 3, 2012

i really like the serves and everyone was helpful, luis nunez was helping me and he did a great job at it... from A to Z

John Bitrick

Dec 2, 2012

Natalie is really fantastic at creating a great customer experience. Both Joey and Aram were very supportive and knowledgeable. I would highly recommend Keyes for both a car purchase/lease as well as ongoing servicing.

bitrick

Dec 2, 2012

Natalie is really fantastic at creating a great customer experience. Both Joey and Aram were very supportive and knowledgeable. I would highly recommend Keyes for both a car purchase/lease as well as ongoing servicing.

Car Guy

Nov 30, 2012

Best car buying experience I have had.. I have purchased over 20 cars in my lifetime, Keyes Lexus was Best case senario... Luis Nunez one of the car demonstrators was so helpful in finding me the car I wanted. Luis went above and beyond what he needed to do.. Once we where ready Joey the sales manager gave me a great deal.. The dealership has a ton of cars to choice from, the best waiting lodge ever as well as the showroom looks like a 5 star hotel.. All around A+

Todd Collras

Nov 30, 2012

I stopped in at Keyes Lexus Van Nuys and saw Luis Nunez. He was polite and very knowledgeable about the product. I will definitely go in and see him again when I am ready to buy.

JRodef

Nov 30, 2012

I recently purchased a certified preowned lexus is250. Mania Alexandria was extremely helpful and knowledgable.She made the process very pleasurable. I would highly recommend purchasing a car from the Keyes dealership. All the employees were friendly, no pressure.

jrrifkin

Nov 30, 2012

I went in to look for a car. Luis's customer service was great. I didn't purchase the vehicle that day but I will be coming back in the near future.

nicole_miller86

Nov 30, 2012

I was looking for a new car last weekend. I ended up at Keyes Lexus in Van Nuys after talking to a friend who just bought the CT hybrid. Luis helped me out and showed me the CT hybrid H. The experience was great. Even though there were a number of customers around, Luis took the time to explain everything to me so that I felt comfortable with all my options. He also didn't try to pressure me into buying somethng I don't need/want, which is always a plus when buying a car. I will be coming back next weekend to buy from Luis.

tmclo

Nov 29, 2012

Luis was great! He greeted me when I first got there and was very polite. I wasn't able to purchase the day I went in but Luis showed me everything I wanted to see. I was very impressed with his knowledge of the cars I was looking at. I will be back soon to hopefully make a deal on a GS350. I have already told my friends that if they are looking for a new car to go and see him.

jaycetan

Nov 28, 2012

The receptionist ignored me when I asked for my sales person. My first sales person saw me then handed me to another sales person who spent the first 5 minutes on the phone. The 'store sales manager' lied to me about the price multiple times regarding the invoice and interest rate. When pointing out his mistake, he denied and claimed that I heard him incorrectly.

Sofia350

Nov 27, 2012

That is my second lease from Keyes Lexus and I am very satisfied with the experience and would recommend to anybody looking for a new car

azgolfguy

Nov 24, 2012

I leased a new ES350 on a special Black Friday/VIP promotion. All Keyes Lexus staff with whom I met were pleasant, helpful and anxious to assist me. The process was comfortable and efficient, and I left with a very positive feeling about Keyes Lexus.

azgolfguy

Nov 24, 2012

I leased a new ES350 on a special Black Friday/VIP promotion. All Keyes Lexus staff with whom I met were pleasant, helpful and anxious to assist me. The process was comfortable and efficient, and I left with a very positive feeling about Keyes Lexus.

msobelman

Nov 20, 2012

Leased a new GS350 and was impressed by Mania's knowledge and professionalism. It is a pleasure to deal with someone like Mania when so many other dealerships underestmate the knowledge of the consumer.

mortonwallack

Nov 19, 2012

From the moment we walked into the store, Luis was there to help us. We were impressed with the superb service he gave us and would highly recommend him for anyone else.

nohodave

Nov 9, 2012

I have been a Keyes Lexus customer three times in the past and love the product. This time, we were greeted by Luis Nunez, a product demonstrator, who was not only extremely knowledgable but was a terrific representative for your dealership. There was no pressure to make a deal that day. He just wanted to show off the Lexus quality and make sure we were happy with something that would fit our needs. He made us feel very comfortable in what has historically been known to be an uncomfortable situation for many car buyers It was a pleasure working with Luis.

bbfsbw

Nov 6, 2012

Where do I start? After storming off the lot at Center Acura, we drove up Van Nuys Blvd and decided to check out an IS350 at Keyes. Not knowing of Keyes prior it was purely out of convenience (and my terrible experience at Center) that we stopped. I was in-between an Acura TL-SH or an IS350. From the moment we stepped on the lot it was a great experience.We were greeted by Gayle Rachtman who was greatly helpful, likeable, and easy-going. I was in search of an IS350, 2012 or newer. We test drove a stellar graphite CPO that was perfect but, it just wasn't EXACTLY what I wanted. We perused the lot with 2012 models and 2013. I fell in love with a white F Sport IS350. From Gayle we went over and worked with Joey Yerkanyan. It was the first dealership EVER who sit you down and talk numbers straight with the sales manager. Typically the sales person plays good cop, runs off to talk to a guy in a far off room who says "yay" or "nay" to your offer. Here, I worked straight with the man making the decisions. We worked it out to where I was comfortable, with the least amount of haggling, all straight talk. Discounts were flying and I was showered with perks. This was probably the easiest, smoothest transaction ever experienced at a car dealership. We took a break, grabbed some food, and came back to Joey who had thrown together a few more discounts.From there we moved upstairs to Rod Makou. He was enjoyable to work with, which made signing my life away that much easier. Everyone I met at Keyes had a great personality and was a joy to work with. I would highly suggest this dealership to anyone who wanted a great experience. Not to mention; the cookies, coffee, and fruit are top notch! Ah, in addition they just sent me a custom video of MY new car...genius!Thanks to everyone at Keyes Lexus for making my first BRAND NEW car purchasing experience memorable.

laura.hua.71

Nov 5, 2012

Luis was accommodating, professional, efficient, outstanding and very knowledgeable of the car. He made buying experience a joy. Luis is truly an asset to the Lexus team.

CindyGoldenberg

Oct 29, 2012

Five years ago, after being humbled, humilated, and put down by other dealerships, my husband and I walked into the Keyes Lexus dealership thinking we could drop and in and just look. We were upside-down with a Chevy Tahoe. The lease was up and I just assumed we could turn it in and get another car. Wrong! We owed thousands! Everyone, including many Ford and Chevrolet dealerhsips, quoted us astronomical lease payments.Other luxury car places just laughed at us. By the end of the day, we were weary and just wanted to look, or dream, about having a Lexus. Right away, Elia Shapiro welcomed us. Without any pressure, he asked us what we would like. We told him, but not in full sentences. We were embarassed, afraid---scared of being berrated. We told him our situation, said that we had good credit and nice personalities, but that was about it. We couldn't afford to pay more and we certainly couldn't come up with alot of money down. Moments later Elia came back and said "What if I could take your car, get you a new car and keep the same payments?" Wow!How was this possible? How could he do this? I thought I was dreaming!That day we realized that anything was possible! Elia took care of us, treated us with respect, enthusiasm, humor and joy. He got us a new Lexus-- a better car and for less money-- better than any other dealership!! Since that time, we have returned to Elia twice, for a lease and most recently a purchase. He definitely makes miracles happen. And his sales team are just as courteous and professional as he is.I always enjoy coming into this Keyes Lexus dealership. It's different, beautiful, classy and welcoming. I can't imagine getting a Lexus anywhere else.Additionally, Mania Alexandrian made our buying experience a joy. She's truly an asset for the Lexus sales team-- very poised and professional. Rod Makou, too,in finance, welcomed us like family--very effecient, patient, thorough and kind. No pressure from anyone.Thank you Elia, Mania and Rod for making the unexpected happen! I have always wanted a Lexus Rx...and once again, you made an idea into reality!Thank you for everything! Gratefully Yours,Cindy Goldenberg Tarzana, CA... A Proud Lexus RX Owner!

mmulitz

Oct 29, 2012

I live in Hollywood and I plan on only going for service on Van Nuys... they were so great and friendly!! Narine was incredible and Joey was great! The office was incredibly clean and the staff were all super knowledgable.

marjny

Oct 28, 2012

ROD WAS VERY ACCOMODATING AND FRIENDLY TO ME AND MY FRIEND,HE'S VERY NICE, CALM, SOFT SPOKEN. ALL OUR QUESTIONS WERE ANSWERED AND THE SERVICE WAS OVERALL EXCELLENT.

Suvorov

Oct 18, 2012

We either leases or or purchased four Lexus vehicles fro. This dealerWe know everybody there and they know usWe got another great deal with great service

taylersoeung

Oct 16, 2012

I was looking for a IS 350 in blue and in the F package. Call the dealer and spoke to Rod Makou and he told me the car was available. At first I was a allitle hesitate to drive down to the dealership. But when I got down to the dealer they had the car pull up front and clean. Keys Lexus and Orod Makou made this the best experience purchase experience. I will go back to see Orod when my lease are over and would definitely recommend this dealership. Ask for Orod

art4mea2

Oct 15, 2012

We have been getting our cars from Keyes for years because they are a very knowledgable, courteous, and well priced dealership. Whether we are looking for a new car, or bringing one in for service, we are always pleased with our experience. They continually go out of their way to meet our needs, and that is why we keep coming back.

Elizabeth10

Oct 15, 2012

Negotiating with Edmund went well ending with a hand shake and congratulations. Overall had a good experience searching for my car. Gina was great and very helpful. And Arezu was so friendly and sweet once we sealed the deal on my new Lexus ES 350!

michellejn

Oct 14, 2012

We were very pleased to work with the staff at Keyes Lexus. They were all very professional and made the car buying experience a positvie one. We came in with what we wanted and left with what we wanted. Everything from start to finsh was handled in a timely manner and now we are proud owners of yet another RX350. We also really like the service department for service. Therefore, we would definitely recommend this dealership to anyone.

Jfelicity

Oct 10, 2012

Great experience! Keyes gave the BEST price hands down. No haggling, nothing shady, and no pressure. After visiting several dealerships I settled on Keyes Lexus with Eric because of his excellent customer service. Everyone was extremely helpful and I got the best deal in town.I've had my car for a month and I still hear from Keyes Lexus just checking in and making sure everything is going well.I highly recommend Eric at Keyes Lexus! I LOVE MY IS250!!

Wayne Holtzman

Oct 8, 2012

The whole transaction was painless. Eric was very helpfull, and worked hard finding us a car with just the right equipment. We were able to turn in our RS350 18 months early from a 4 year lease, and trade it in for a 2013 GS350. The Sales Manager worked with us to make our down payment and monthly payments within reach. I can highly recommend this dealership.

joey17

Oct 7, 2012

Jay is very good, professional, and knowledgeable. Overall, I had very good experience. I highly recommend Jay! I have not owned a Lexus before, and I am very happy with the car and the dealership...I love my new CT!

jon.gilchrist.58

Oct 7, 2012

Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012Keyes took advantage of our desire to avoid personal conflict with the sales staff and Walk. At every step of what should have been a very easy transaction Keyes sales management (Joey Yerkanyan) Lied about what RX350s they had available with the options we had originally requested. As we discovered this cascade of ongoing misrepresentations about the features installed on the RX we were forced into repeated renegotiations.After we made the long drive into Van Nuys because Keyes said they had the car with the features we had very carefully specified in stock this turned into a very unnecessary 4 hours of used Car sales tactics.Driving home the bad taste in our mouths about finalizing a deal with a dealer which employs such dishonest tactics made us decide to return the car the next day and cancel the deal. Unfortunately the Lexus Lease contract we signed has a NO Cooling OFF clause. After 4 hours we were a little too impatient to leave and didnt check all the fine print.After checking around about Keyes more thoroughly with other Lexus dealers it is clear LEXUS is willing to turn a blind eye to the Keyes sales treatment of Lexus customers as long as they move their products off the lot. We can only assume all the Keyes Auto dealer sites employ the same tactics. Our advice is never walk on a Keyes lot because you will regret it. Jon Gilchrist

onholzinger

Oct 5, 2012

I have bought my second Lexus here at Keyes and it was always a pleasant experience. This time was even better because my husband and I did not feel pressured at all. Sam took our appt.and readily provided info. about the car we were interestedi in. We were very pleased with the profesionalism of the team. Bella was very friendly, accommodating and very knowledgeable of the car. She made me feel comfortable with the car so I was not intimidated by the new gadgets. Joey made the deal smooth and quick without any pressure. GREAT TEAM !!!!!! You'll get our recommendation .

herms31

Sep 29, 2012

My initial contact with the dealership was with Mania on the phone regarding a 2010 Lexus GS350 that I saw online. I had questions regarding the availability and the price and had indicated to her that I had a specific budget which the current listed price was not meeting. I informed her that I had just started my car search and would keep the car on my list. I provided Mania with my contact info.Mania was very dilligent in follow up with me regarding the specific Lexus that I had inquired on and also advised of newly posted Lexus for sale within my budget. She was dilligent, but not the bit pushy. Mania was always pleasant and never pressured me.I evenutall went into the dealership to look at the car and to take it for a test drive with me. Being the first time I test drove the GS 350 model, Mania was very informative and knowledgable in pointing out the key features that I was interested in: back up camera & sensor, Navi system, Bluetooth - how to set up and use. We actually linked it on my iPhone and called a friend.During the test drive, Mania was very pleasant and answered general questions I had like what a certified Lexus entailed, the benefits I would get if I purchased the car at Keyes Lexus, and reputation and availability of the Keyes service dept.After the test drive, Mania spoke with her manager regarding my interest in the car. Even though her manager was not able to meet my offer price, Mania was very understanding that I did not purchase the car at the moment.The weeks after my test drive, Mania kept in contact with follow up phone calls on how my car search was going, informing me of any updates on the car I was interested in, and ideas on other possible/suggestive cars. Again, Mania was very pleasant, professional and applied no pressure at all during her diligent follow up.I eventually bought another car (different brand - not Lexus). I notified Mania as a courtesy and she was genuinely happy for me! As a Service Relationship Manager for a big financial company, I am very critical of customer service of any kind. Mania more than passed my test. She is the ultimate professional, very knowledgeable, friendly, has great follow up skills, and very genuine.Because of Mania, I would say that my experience at Keyes Lexus was definitely 5 stars ! I would definitely recommend Mania to anybody looking for a great experience at Keyes LexusThanks again Mania for everything.

Nikolyan

Sep 28, 2012

Mania Aleksanian was extremely helpful when working with me to get my Lexus IS 250. I am very happy with my decision and will recommend Mania Alexanian to anyone interested in purchasing a Lexus:))

jim.geoghan

Sep 23, 2012

There was no stress in making my lease work. What was promised was exactly what I drove away with. I neglected to bring certain paperwork and such, but Carol Reyes just made it work. There were no last minute surprises, Carol was totally pleasant and helpful. I'll lease my next Lexus from this dealer when the current lease is up.

philestate

Sep 11, 2012

Sales person Jeffrey was very down to earth, easy to talk to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate with, really wanted to close the deal and make sure I was happy w/ the experience and although I was very demanding we shook hands w/ a smile. Finance person Arezu was charming and a pleasure to work with.

azarate13

Sep 9, 2012

Gayle Rachtman was the sales person that assisted me. Not only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy advied me that the car I wanted was avaliable. I drove there just to find out that the car that I wanted was a Demo and was with an exsecutive. Gayle apologized and advise me they would get new cars on the week-end. She knew exactle what I wanted and follow through by keeping me informed. I returned on Labor Day week-end and indeed the car I wanted was there. I really appreciate her hanging in there and making sure to provide exceptional service. I work in the corporate world and I know that if we promice a customer something we need to come true. This is what Gayle did for me. She overturn the expiernce not only will I recoommend my staff but peers to this dearlership. Ilove my ES350! Thanks Gayle.

harleenkg

Aug 17, 2012

I had a so, so experience here. In the end, I think I got a great car for a good price.Here's what happened: I bought a used 2009 Honda Fit here that was a trade-in. I bought it for ~$1500 less than it was worth on KBB because I think they wanted to get rid of it. They wouldn't bargain with me much but they weren't overly pushy salesman either. JR was great and I don't remember the other guy's name but wasn't overly push either which I appreciated. They had nice coffee, cookies fruit etc. up for grabs which is a nice touch. THEN the deal was made and I was taken to the finance department. Arezu was pushing all the extras, which was to be expected but the kicker was when she told me that a $350 "theft code" (whatever that means) was included in the price. I wanted to confirm that she meant included in the price that I agreed upon with the sales team and she said yes. So we continued signing all the papers and the end price ended up being about $300-400 more than I thought it would be. That may not seem like a lot compared to the total price of the car but I had working toward buying this car for a long time and that was no small amount of money for me. So I asked here where that extra money came from and of course after crunching EVERY little fee, I realized it was in the little extras, she had charged me for the "theft code." I am so glad I calculated everything again. When I asked her about this fee, she was all about making me think I agreed to purchase it when I clearly did not. I had clearly told her I didn't want to purchase a theft code if it was not already included in the price I had agreed upon with the sales team. It was SO annoying because Arezu obviously tried to sneak in that charge and be tricky with her verbiage to make me think I misunderstood her. So whatever, we signed all the papers without purchasing the stupid "theft code" and they finally handed me my keys. I was completely exhausted after the finance discussion with Arezu because I felt like I had to read every little bit of fine print to make sure she wasn't trying to sneak anything else past me. I got into the car and realized there were no floormats in the vehicle. I asked Sammy, the salesman, about this and his exact words were "Well you test drove the car without the mats didn't you? You should have asked then." GRRR way to ruin my first car buying experience, Keyes Lexus! I didn't even feel like arguing with the guy so I drove the car home sans mats and decided that because I got a good deal on the purchase, I should just buy the mats myself. A couple of days later I got an email from Keyes Lexus welcoming me to their "family" and saying things like my satisfaction means a lot to them, blah blah blah. After reading this, I decided to see if they actually meant it. I wasn't hopeful but wrote back to the customer service representative about the missing mats, and low and behold, JR the original salesman I worked with that made the deal with me called me back to get my mailing address. He was going to mail me new Honda mats! Of course, I had to threaten to write bad reviews for them online before I got such a positive response but I got what I wanted nonetheless. Later I had the car looked at with my mechanic and he said it was in great condition. So bottom line, I got a great car for a good price but I really had to advocate for myself to ensure that I didn't get cheated by these guys. Expect that they will try to get away with things like they did with me. If you can handle that, you'll likely get a qualify product from them in the end because they really really care about their reputation, especially their online reputation.

drsga

Jul 30, 2012

The day before yesterday I leased a 2012 Lexus ES-350 from Keyes Lexus. I dealt with Mark Malek. Mark was a pleasure to deal with. The terms of the lease were outstanding...much more competitive than any other I obtained. The facilities arespectacular...like a 5 star hotel...very customer centered. I cannot recommend Keyes Lexus and Mark Malek in particular highly enough1!

noheepark

Jul 30, 2012

I had interactions with Mr. Phillip Barnett, a product Demonstrator. He was a pleasant and fine gentleman and showed an enormous coutesy to me and my wife with extermely professional manner. I will not hesitate to introduce my friends to him for the purchase of new Lexus in the future.

RebDaniel

Jul 14, 2012

Simply put, superb. In every aspect from customer service, sales, finance, etc. From the moment i walked onto the lot until i drove off with my car. I won't buy a different car again nor go to another dealership.

fish88

Jul 13, 2012

Just came in for an oil change and was pleasantly surprised to have my car back ready to go in such a short time. I will definitely come back whenever I need more help with my car.

Leon Tsipis

Jul 12, 2012

We had great experience leasing new car. Timmy was very professional and helpfull. Thank you very much. Everything was fast. I will enjoy my car.

Tiny Little Lexus Fan

Jul 7, 2012

Lexus has quality automibiles, and this dealership has excellent customer service and precertified warranties that keep me coming back. I got a RX350, it is so comfortable and luxurious and it is really taking care of all my needs with navigation, backup camera and parking sensors. The sales associate, Bella, was outstanding,very thorough and answered all my concerns. Elated driving home with this silver beauty.

anthonybank

Jul 7, 2012

Lexus has quality automibiles, and this dealership has excellent customer service and precertified warranties that keep me coming back. I got a RX350, it is so comfortable and luxurious and it is really taking care of all my needs with navigation, backup camera and parking sensors. The sales associate, Bella, was outstanding,very thorough and answered all my concerns. Elated driving home with this silver beauty.

karynnoy

Jul 3, 2012

I initially went over to the BMW dealership on Van Nuys test drive a BMW. The dealership was completely inattentive, and therefore we drove up the street to Lexus. Mind you, I was very interested in test driving the 250 Hybrid HS, based on the lease deal that was advertised on TV. I was beyond pleasantly surprised by Daniel's approach to us on the lot. He greeting us warmly and then proceeded to tell us about the car. We then went for a test drive. He was extremely knowledgeable about the car, yet not at all pushy (much appreciated). We had a very pleasant test drive and from there discussions proceeded with Edmund who was a professional and a gentleman. The whole process was seamless. I would highly recommend Lexus to my family and friends. My brother in law (a BMW guy) has said his next car will be a Lexus.

Mike The Rice

Jun 27, 2012

By far the easiest car buying experience I've had in 27 years! Not to mention a great car. Steve Wolpa went far and above of our expectations. Professional, available and comfortable. He is also easy to deal with, trustworthy, and waste time with sales 101 amateur tactics. Painless deal.

JacobFos

Jun 25, 2012

The experience I had with Keyes Lexus was outstanding in terms of service and professionalism. Just depend on the price of the vehicle. Otherwise all was great. The process they went through the sales transaction was impressive in the sense that everybody in their own specialty is doing their job at utmost efficiency and professionalism. I'm very impressed and would recommend this dealer to my friends and relative. Purchase was easy from A to Z.

JayCorner

Jun 21, 2012

I worked with Sher and he was awesome! I have purchased a few vehicles from Keyes Lexus and have always had a great experience, but this was over the top. Thank you Sher for being a sales and vehicle expert and understood my needs, like financing etc.

jcorner

Jun 21, 2012

The sales lady was extremely helpful and answered all our questions. We test drove the car and a demonstration of what the car had to offer was performed. After finalizing all sales Bella was patient enough to wait the process and guide us to our new vehicle and show us all the features and extras the car entails. Within a few days of the purchase Bella called in to see how the vehicle was and answered and further questions we had. Very helpful.

MikeMR2232

Jun 20, 2012

I have been looking for a reasonably priced used car for awhile. I was referred to Keyes Lexus by a close friend of mine. I was told that all of their cars (new & used) are in excellent condition. After comparing prices from other places, I decided to finally go to Keyes Lexus to check out their used cars. The sales employee, Bella Alvardo is really great at what she does! She helped me out a lot with all of the questions that I had. She also made me feel comfortable about buying a used car from them. I'm so happy that I listened to my friend! I definitely recommend Bella Alvardo & Keyes Lexus to any used car buyers! 100% Satisfaction Guaranteed!

boyette

Jun 19, 2012

Linda was helpful and very knowledgable of the vehicle, with her knowledge it was easy for us to purchase a Lexus GS350 from this dealership. She was also very professional and persistent. My purchase was easier and more enjoyable then I could have imagined. Also thanks to Sam Santoso, he helped make this experience very smooth and I am glad I was able to make the deal with him.

maureen728

Jun 18, 2012

I went to Keyes Lexus to check out their price range for getting auto body repair work done on my car. The sales representative, Steve Wolpa, answered all of the questions I had with sincerity and was extremely friendly. The auto repair prices were just as fantastic as the customer service; the total amount that I had to pay was much cheaper than their competitor's prices. After checking out various car repair locations, it was obvious that Keyes Lexus was the perfect match for me and my needs. I recommend Keyes Lexus to anyone who needs auto repair work done on their car! I promise that you will be very pleased with their work, prices, and customer service!

tedman

Jun 15, 2012

Sales person was very giving of her time. She went over the operation of the vehicle's features in great detail. The sales manager was forthright and knowledgeable. The finance manager was personable and thorough.

tedmandelon

Jun 15, 2012

Sales person was very giving of her time. She went over the operation of the vehicle's features in great detail. The sales manager was forthright and knowledgeable. The finance manager was personable and thorough.

cheyen

Jun 13, 2012

I absolutely love my car. I owe it to Linda for getting me out my comfort zone and helping me choose the is250. I will definitely be recommending new customers to Linda Barrera.

cheyen33

Jun 13, 2012

Dave was great sales person. Made everything easy to understand and was more than willing to help us understand anything we had questions about. Overall, this dealership really worked with me where I was at and what I could afford and I got a great deal for the car I was trading in.

bernaErn

Jun 12, 2012

I really appreciated the salesman Jesus following via phone call when he knew I had questions about my garage door opener. He also took the time when I needed assist to program my cell phone. Keyes Lexus and their personnel are the best!

BernaErn

Jun 12, 2012

Thank you for a truly great experience! I will be back when my lease is up to get into another Lexus! Tiffany Rifkin and Bill were a great inspiration! Extremely accommodating! Thank you.

Caozt

Jun 8, 2012

Dominic Alessi is one of the best service advisors I have ever had. I can tell he cares about me and my car. I can also tell he is not trying to get every penny out of me. He is honest about the work and makes me feel good about keeping my car up to date in services. Please employ more people like him.

cathrine33

Jun 8, 2012

My purchase was easier and more enjoyable then I could have imagined. Sam Santoso helped make this experience very smooth and I am glad I was able to make the deal with him.

issacwatts

Jun 7, 2012

Narine was awesome! She even came on her day off to help me get my car. Narine provided me with excellent customer service and she eased the pressure of car buying. The manager Edmund and his team was very accommodating. I had a very good experience.

ElliM

Jun 5, 2012

Steve Wolpa was truly outstanding, accommodating faithfully a few personal requests that may have been inconvenient for him. We liked him quit a bit. I was a little surprised by the gusto with which the paint protection coat was offered by the finance person. It was an unnecessary hard sale for a product I did not want. So, make sure you look for Steve!

stayathomemomof3

Jun 5, 2012

I have been coming here for years. All of the advisors know me and my kids by name! Allan Pliss and his team are just amazing! Dominic is my normal guy but Anthony and Sarkis help me when Dominic is not there. They are all awesome at what they do and highly recommend this dealership. Their high standards for service does not go unnoticed. Thanks for always being there to help me!

jasont5905

Jun 4, 2012

We came to Keyes Lexus for the new RX 350 and met Linda and Edmunds. I have to say, they are great in showming us the new car with patience and no pressure. When it comes to pricing, Edmunds is really straight forward to offer us the best price without further hassle. Overall, we're glad to come here, and would recommend Edmunds, he is the tallest guy there, you won't miss him, and you got to talk to him!

Babette

Jun 1, 2012

The broker and agent were very helpful throughout my leasing process. I am very satisfied with the whole experience. No pressure even it was a busy Memorial Day weekend, and I really think I've got a great deal on my new 2013 RX 350! I'd recommend Sam!

fislam

Jun 1, 2012

I brought my GX470 for 40K service. I was surprised how professional Dominic Alessi was. He is a big guy always wearing a big smile on his face. Go see him, he is the best.

soniaw

Jun 1, 2012

I love my IS 250, Arezu was awesome and has been very helpful with me understanding my new car. Like he always say's he's not just here to sell me a car he is here for me for my whole experience with Lexus.

Sonia

May 31, 2012

I love my IS 250, Arezu was awesome and has been very helpful with me understanding my new car. Like she always say's she's not just here to sell me a car she is here for me for my whole experience with Keyes Lexus. I recommend her, make sure you find her for the best experience!

mikesmt32

May 24, 2012

It was wonderful doing business here. They have friendly and knowledgeable service people. Linda was extremely nice and helpful. I'm happy to recommend Keyes Lexus to my friends and family.

Clean50

Apr 29, 2012

Our salesman David was a nice guy and eager to be helpful. He took the time to talk to us and help us with any questions/concerns. The finance guy, Joey, clearly knows his job but he was extremely brusque, bordering on condescending, to us AND to other staff (in front of us). He definitely was barely listening to us and appeared to have already moved onto the next deal. I would recommend this dealer if they have what you want and you don't mind the rudeness once you get past the initial salesperson.

AlexSzyndler

Apr 4, 2012

The sales representative, Jeff answered all of our questions, friendly, respectful and not pushy - truly outstanding! Joey Yerkanyan, the Sales Manager, was fantastic! We would come back and work with both of these people again and will recommend them to friends looking to purchase a Lexus.

DavidSzyndler

Mar 31, 2012

I was nervous about making the deal to purchase my new Lexus, but my experience at Keyes Lexus eased my concerns and made this an easy and enjoyable experience. My purchase was easier and more enjoyable then I could have imagined. Sam Santoso helped make this experience very smooth and I am glad I was able to make the deal with him. Thank to all Keyes Lexus employees. It was a long process, but they made it easy. Again, thanks to Sam, Freddy and Aram.

rnewton

Mar 16, 2012

I had the pleasure of dealing with a sales rep named Linda Barrera and can definitely say this was the most painless car buying experience Ive ever had. I ended up purchasing a 2012 Lexus RX350 at the end of the day and Linda was a huge help in my purchasing decision. She was very knowledgeable about the RX350, its features, and how it compare to similar cars in its category and she was a very genuine person. I felt like I got a great deal and Keyes Lexus in general was also a very pleasant and welcoming environment. They do a good job catering to their customers. I would very much recommend going to Keyes if you plan on purchasing a Lexus and definitely seek out Linda when you go there if you want a good car buying experience.

maryeboylan

Feb 28, 2012

Amazing attention to detail, prompt response time, fair pricing, immaculately clean facility, and great attitudes! The process of buying a car can be lenghty and unpleasant. The dealership did everything possible to make the experience as quick and easy as possible.

MarkBurton

Feb 9, 2012

Narine was awesome! She even came on her day off to help me get my car. Narine provided me with excellent customer service and she eased the pressure of car buying. I would recommend Keyes Lexus due to their outstanding reputation, and commitment to making their customers feel important. I can not say enough about my experience with Keyes Lexus, and I have my dream car!

DicksonGF

Jan 24, 2012

Edmund was the best salespeople I've ever worked with! He took the time to listen to my concerns and needs for a purchase of a vehicle and went the extra mile to locate the exact vehicle I wanted for the right price. This is my second car with Keyes Lexus and I have been completely satisfied with their service!

Laurita

Jan 21, 2012

Michael was an excellent client service associate an would highly recommend our friends go to Keyes. He greeted us with a smile and was very attentive and genuinely cared about our needs. Ron was efficient and got us through the paper work in a flash. Best of all the entire experience felt "pressure free." Very nice facility, with nice cafe, people and cars! Go Keyes!

sunshine12nat

Nov 10, 2011

She was so helpful! I was just starting my shopping and I wasn't sure what I wanted to get or if I was actually going to buy a car. She walked me through a few cars and test drove the one I bought! Kudos! It was so painless!

carriesolo14

Oct 28, 2011

Keyes Lexus has the best staff around. From all the super friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was easy and painless. Two thumbs up for Keyes Lexus.

julesperez1230

Oct 26, 2011

This was my first time buying a car and Edmund could not have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the differences between the selection of models. He was extremely knowledgeable using the specifications of every car and assured us he would match the costs we were provided by competitors without the BS (and he was right!). My mom and I hate haggling back and forth the managers & salespersons -- it's a waste of my time and theirs, so just cut me the best deal you can give and let's sign the papers. He understood what we wanted, what we could afford and made it happen. It was the little things that made it worthwhile for me. Even when we wanted to change the color of the interior, he still insisted we take it for a test drive, even though the model itself hadn't changed, but the color, he wanted us to feel comfortable in the car itself.We bought the vehicles at the end of day and Edmund stuck around that evening after we signed the papers. While we waited for the finance papers, he showed us all the nifty features such as the blue tooth capabilities and how to set it up, where the spare tools had been located, how to use all of the electronics lexus had to offer. He went over all of the warranties listed in the manual including roadside assistance. And at the very end, when we went to pick up the cars, he had it ready with a gigantic red bow tie on top and provided to take a few pictures for me. All in all, if I decide to buy a Lexus again, I'll be looking for Edmund at Keyes Lexus. He had a huge smile the entire time he was with us, even thought it was late at night. I appreciate that!

frostted

Aug 11, 2011

I bought a Lexus about 6 months ago for myself. The expierance I had wasnt the best and I dont want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes Lexus. I tagged along for support. When we arrived the vibe was so nice and everyone was so nice. We went for a test drive and did some negotiating. My sister has her new car now, and now I know where to shop from now on.

SCgreig

Aug 6, 2011

Sold me a car they did not have in stock. Promised it from other dealer that day. Waited hours and then went home. NEVER called to keep me up to date. Next day I called them and they admitted they did not have car but would get it shortly from other dealer. 5 hours later I went to other dealer. THEY NEVER CALLED TO FOLLOW UP>

kellyslora

Jul 20, 2011

I had a message come on my display about low fluid. I came into Keyes Lexus for the quick lube guys to look at it. I wasnt sure what it was but the guys told me theyll take care of it and not to worry. About 5 min later they came back out front with my keyes and told me it was just washer fluid. To my relief everything was ok and I had the service guys at Keyes to take care of me and my car.

romymarcus

Jun 8, 2011

Everyone was very friendly. They really wanted to work with us on the price and were trying really hard to get us what we needed. Dave Borgyan (sp?) was a fantastic help. Great guy! He seriously deserves a huge raise. Seriously. Thanks, guys!Romy & Michael Lopez

shellyking83

Apr 28, 2011

Frustrating.... I had a great 99' Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get another vehicle with warranty. I decided to spend my easter sunday looking at cars at a few local dealers to see what I wanted and get an idea of a price range. I spent a good 3 hours going lot to lot. I found 3 cars all at different dealers but close to each other. So I decided today I would go ahead and test drive all three and decide from there which one would be best and by the end of the week go buy the one I chose for me. Went to the first dealer, they said they had to run my credit, BS BS BS. I felt pressured to HAVE to purchase I left. Went to Miller Honda in Van Nuys, nice people but I was not to thrilled with the way it drove. Went to the last dealer which was Keyes Lexus in Van Nuys, the dealership was very nice, and WELL staffed. The staff that I was put with was great, they let me drive the 2009 Lexus ... Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get another vehicle with warranty. I decided to spend my easter sunday looking at cars at a few local dealers to see what I wanted and get an idea of a price range. I spent a good 3 hours going lot to lot. I found 3 cars all at different dealers but close to each other. So I decided today I would go ahead and test drive all three and decide from there which one would be best and by the end of the week go buy the one I chose for me. Went to the first dealer, they said they had to run my credit, BS BS BS. I felt pressured to HAVE to purchase I left. Went to Miller Honda in Van Nuys, nice people but I was not to thrilled with the way it drove. Went to the last dealer which was Keyes Lexus in Van Nuys, the dealership was very nice, and WELL staffed. The staff that I was put with was great, they let me drive the 2009 Lexus that I saw yesterday with out pushing me to do anything I was not to sure about. I was very please with all the accommodations it had and of course the color was elegant. I left and knew that I really wanted that specific car, I went home told my husband all about it and that was that. I just got home and am a happy owner of a new 2009 Lexus from Keyes Lexus Thanks for everything

elsasham

Apr 11, 2011

Attempted to obtain an internet quote, but was told our price was "way too low." We didn't even get a counter-offer or any attempt to really work with us on the price. We also requested the specs of the car they had in stock twice, and never got it. It felt like they weren't interested in our business, so we went elsewhere and got the car we wanted for the price we wanted. We would not recommend this dealership.

Mary Norment

Apr 10, 2011

I went to dealership to purchase a used car and after a credit check, I was told I needed a co-signer or a minimum of $15,000 down payment in order to finance the loan. I feel the dealership should have had provided me with other financial options. I have been a Lexus customer for seven year and this purchase would have been my third Lexus. You would think I would have earned the preferred customer status.

matt_tom

Mar 22, 2011

About a year ago, Lexus announced their new CT 200h hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lexus, a 2007 Lexus RX350, which saved my life, so I figured I'd go with Lexus again.I did my research and finalized my pricing decisions.As time went on, it looked like Lexus was not going to supply the US with many of these CT 200h's; most were slated for the European markets. That, coupled with rising gas prices anticipated this summer, along with the tragic disaster that struck Japan, many dealerships were not only not willing to sell below MSRP, but were also starting to mark up their cars.I spoke with Sam Santoso, Internet manager, over email on several occasions. He told me he would beat any best offer I received from other dealerships.Keyes Lexus, which is literally a 5 minute walk from my house, was one of many dealerships I actually stepped into to make a deal. I had my numbers ready and was ready to deal. They didn't have the car I wanted exactly, so I moved up and decided to get the fully loaded one they had on their lot. I believe I went in on Tuesday, 3/15/11. Sam, the internet manager was leaving, so he said hi to me and passed me onto a sales associate. The sales associate was young and probably new, but we connected because of our age. Unfortunately, when it came time to deal, the sales associate had to pass us onto a more experienced sales manager, who played games and refused to sell us the car at below MSRP, which the internet manager had me believe we could make a deal. This was after weeks of dealing with several dealerships in the area. I was getting frustrated and fed up with the whole game. I would either get this car at the end of the month, or wait until the 2012 one came out so I could get a used one. The problem with Keyes Lexus is multifold.They foist a bunch of dealer-added accessory onto all their cars, and they don't give you the option of removing such add ons. Keyes Lexus is known to chrome ALL wheels of their new cars in stock. In fact, this is such a widespread problem that when other dealerships want to trade stock, the have to exchange the wheels as well, since Keyes does not stock unchromed factory wheels.Additionally, the sales managers seem to like to play games and do the whole runaround the customer. I was on the defensive the entire time I was in the dealership, which is unfortunate. Whether you've done your research or not, the sales managers will always find a way to make you feel inferior and will actually get so offended when you offer a starting price that is below MSRP. They need to understand that for an entry-level car like the CT 200h, they shouldn't be expecting major profits as they normally would with their higher-end models. I ended up walking out feeling frustrated, disappointed, and insulted.On Friday, 3/18, Larry Ellis of Vista Lexus in Woodland Hills got in contact with me to see how I was doing. I offered my price, but it was too low. However, the one thing Larry did right was to actually negotiate with me until we could both find a number that we would both be happy with. There was also a $1000 Lexus Loyalty Rebate that Larry was able to dig up and qualify me for, which none of the dealerships I talked to even mentioned. In the end, Larry was able to get me the car I wanted for $1500 off MSRP, fully loaded except for PCS/radar cruise control.The whole deal took 1 hour, which consisted of me filling out paperwork. Larry and I made a verbal contract over the phone prior to this and he stood by his word and did not try to pull any fast tricks on me when I actually arrived to his dealership a few minutes late due to LA traffic.The icing on the cake was, Keyes Lexus tried calling me 6 times while I was filling out paperwork. When I was in the office w/ Roger, who is excellent, btw, I finally picked up my phone and Sam, the internet sales manager who passed me off at Keyes Lexus asked me if I wanted to come in to deal. I happily told him I was at Vista Lexus filling out the paperwork for my new CT 200h and that he was too late.It's a shame Keyes Lexus has to resort to such low handed sales tactics in order to make a sale. I can't imagine how they'll treat me once I'm their actual customer.Matt

mokanai

Feb 18, 2011

Worst dealer in the valley, hands down. Looking to buy my first new Lexus, they gave me the worst sales tactics and sales pitch. As a first time buyer I thought I was being punked by Aston Kutcher. These sales rep were rude and each time they brought up another HIGHER ranking manager, it got worst. I do not get how they manage to sell cars when they treat their customers with disrespect. These guys are horrible and I would not waste my time going over to KEYES LEXUS in Van Nuys.

mforrester

Feb 16, 2011

Consistently one of the worst Lexus dealers around. I have attempted to buy a Lexus here as I've bought 2 in the last 6 years. I've also gone with friends who are buying Lexus vehicles as Keyes is near my home.Each and every time they never fail to consistently treat customers rudely with horrible sales tactics.One - they run credit even before they allow you to see or test drive a car. No other Lexus Dealer (or Mercedes or Acura dealer) runs credit when you ask to see a car.Secondly, they use delay tactics and hold your driver's license to keep you in the dealership waiting forever in their offices while "they look for your license to return it to you."Finally, they use the hard-sell techniques of constantly sending in a higher "manager" to offer you a better deal three times over.Why Lexus doesn't cut these guys out of the network is beyond me. It's also stupid of me to have gone back over the years. I should've learned the first time that they are run by a franchise owner with no understanding of customer service.I'm sure Hyundai in 2011 will treat their customers better than Keyes Lexus.

mustaqkhan

Jan 26, 2011

WORST CUSTOMER SERVICE IN SERVICE DEPARTMENT I EVER SEE IN LUXERY BRAND CAR.WORST DEALER TO WORK WITH !!!!!!!!!!!!I WILL NEVER BUY ANY CAR FROM THIS DEALER AGAIN !!!!!!!!I GOT CALL FROM DEALER ABOUT RECALL !!!!!!!!!SO I TOOK APPOINTMENT RIGHT AWAY BECAUSE LEXUS HAS TO MANY RECALL.WHEN I GOT THERE SPENDING WHOLE DAY WITHOUT MY WORK THEY SAID SORRY THAT IS NOT FOR YOUR NEW LEXUS, WHICH I BOUGHT FROM THEM. MY OLD ONE I SOLD YEAR AGO.THAT IS TELLING ME THEY DO NOT KNOW WHAT THEY ARE DOING.OFFER NOTHING FOR WAITING MY WHOLE DAY !!!!!!!!!!!!

springpa

Dec 5, 2010

One would think that they were purchasing an inexpensive car from this dealership.They double and tripled teamed you. They wanted to run a credit check before giving a quote and keep up undue pressure to make the deal. The price started way too high and they kept lowering it. They asked irrelevant questions like what monthly payment was I paying on a previous car that was leased. They talked down to potential customers and completly turned me off from purchasing a car at this dealership.

weszile

Nov 16, 2010

I can say that I am old enough to know a good sales team that works together and one that does not. I was in the market for a new Lexus as mine is 10 years old and was from a Florida Lexus dealer. So needless to say it has been across the United States quite a few times. I started pondering around the internet and I found a cute slightly used Lexus, I was not too crazy about the color it is a dark blue and my preference is white or gold. Other than that it had all the gadgets I could want, and very low miles. I called the number on the bottom and tried to explain to them the car. It was not there any longer however the person on the phone was very polite and told me about a couple of Lexus they had on their lot. Set up a time for me to come down meet with a sales man and look at the cars we talked about. So I came into the Keyes Lexus in Van Nuys and met the salesman that sold me my new 2009 Lexus. The process went easy the first car I saw and test drove was the one I own now. They gave me great trade in value, and on the new Lexus they gave me a 1000 off the warranty. I can say that my internet pondering sure did payoff and made me enjoy purchasing a car again.Thanks Sam and Justin

kimw1070

Nov 11, 2010

I recently brought the 2010 RX350 from Keyes Lexus just over a year ago and so far I love it and the service. I take it only there for service and sometimes just stop by and ask them to run it through the wash and vacuum. I am never given a problem. When I took my car in for a recall, I was given a loaner for a week without any issues and they even offered to pick up the car and drop it off to me, I was very happy with the service. When I am in the area, I stop by and have it washed and service department does it for me right away. While I sit in the lounge I am always offered a snack and/or beverage. So far, I have been really happy with all my service needs at Keyes Lexus...

jschultz1522

Nov 9, 2010

Ok this is my 2nd car personally in a year from these guys. My mother bought one when I bought my first one. These guys are great all around, mother bought a used Toyota which was easy and very painless. I bought a RX350 the first time and an IS250 the 2nd time both used. Both of the times very very very painless and great cars. No major problems with the IS250, the RX350 had a problem with a small part (not an easy thing to predict) they set me up with a nice rental and got me back in my car in no time. The IS250 looks and drives great and so does the RX350. If you want a good salesman, that will not jerk you around. Go down to Keyes Lexus and ask for Roger. All 3 cars I have got were bought with him there; the IS250 was bought with confidence. Roger has a wealth of car knowledge. The salesmen will make this experience easy and painless. I will continue to buy from this place. They know what car buying is all about.

wilsonc60

Nov 7, 2010

I have been a loyal Keyes Lexus customer since I moved to California over six years ago. My service advisor, as an ex-mechanic he really understands the ins and outs of your Lexus automobiles and yet as necessary he can explain repairs in layman's terms. Additionally because of this past experience he also really knows how to work closely with your mechanics too. He definitely has the perfect blend of skills and knowledge to continuously deliver superior customer service. I would imagine that I could go somewhere else to get cheaper service for my car. But when I come in for service I know I am in excellent hands at Lexus. Over the six years I have been coming to your dealership service has made sure I understood every scheduled or unscheduled service my 2000 Lexus GS300 has needed. I have never felt pressured or pushed to pay for something unnecessary or that I have been hustled. And when no problems where found I don't get any unexpected charges. Yes at times I pay more for service than I would pay at other shops but I feel that my car is in safe hands whenever I drop it off at Keyes Lexus Van Nuys. Even though I live on the other side of town it's definitely Keyes friendship and expertise that keeps me coming back to their shop.

gestin4

Nov 5, 2010

Keyes serviced my RX300 and did a very nice job. I have no experience buying a car from the dealership, but i certainly would stand by them as a great service shop. Prices were fair, but I am ok paying a little extra for the expertise and convenience of not having to take it out to a different dealer every time for the cheapest price. You for what you get. I dealt with Craig in service and I would recommend asking for him. He was easy to work with and responsive.

paula88

Nov 3, 2010

I can say that I am old enough to know a good sales team that works together and one that does not. I was in the market for a new Lexus as mine is 10 years old and was from a Florida Lexus dealer. So needless to say it has been across the United States quite a few times. I started pondering around the internet and I found a cute slightly used Lexus, I was not too crazy about the color it is a dark blue and my preference is white or gold. Other than that it had all the gadgets I could want, and very low miles. I called the number on the bottom and tried to explain to them the car. It was not there any longer however the person on the phone was very polite and told me about a couple of Lexus they had on their lot. Set up a time for me to come down meet with a sales man and look at the cars we talked about. So I came into the Keyes Lexus in Van Nuys and met the salesman that sold me my new 2009 Lexus. The process went easy the first car I saw and test drove was the one I own now. They gave me great trade in value, and on the new Lexus they gave me a 1000 off the warranty. I can say that my internet pondering sure did payoff and made me enjoy purchasing a car again.Thanks Sam and Justin

platour8

Nov 1, 2010

Lexus makes a great car and Joey Yerkanyan the sales manager made the process simple and easy. I did not feel obligated at all to purchase, by the end of it all I was comfortable to purchase. They understood that I wanted certain options, color, MPG, Sunroof, sporty, and stick shift. Joey did a great job translating the information to his sales employees. They found the perfect vehicle for me and got me a nice interest rate from the finance company. The sales man even walked me through service to see the service dept. I will try there service dept. there sales team was nice. I recommend Keyes Lexus

smile562

Nov 1, 2010

what i learned!!!"attention to details!!!"i contacted internet sales dep. i got contacted by Sam. we agreed on a price. at that time, i thought i was getting super good deal.but once i got there, i couldn't find Sam, but Omar and Fred had to show me around. Sam was "out for lunch" so i said fine.i found out that the test drive car had some scratches and glue residues. a brand new car. Fred, assit manager, said he deals with this type of problem all day everyday. new cars w/ scretches? wow so i guess i don't have to worry about it!! good work there.so he said "full detail" and if it doesn't go away, he'll chnage the whole panel or painted. or replaced. to a new car? come on. but anyhow, the deal was so attractive i couldn't pass on. so i gave my information and they ran my credit. i request to see the invoice. They gave me the deal we agreed on. however, they added LDA for ~$900. so basically the deal + LDA = actually worse than i got a quote from other dealer. i had to waste my whole weekend and drove 50 miles just to see this non-sense? so i asked, what's LDA? Fred told me he doesn't know. that doesn't make sense. he's assit manager. he should know what LDA means. and it's ~$900. he refused to explain it to me and he told me i didn't trust them. last time i saw other dealer's invoice, (Lexus of course) i did not recall LDA fee. if i saw one, i'd remember it. it's not just couple of dollars. it's ~$1000. we are talking invoice - couple hundreds of dollars and do you think i don't recognize that number? anyway, he refused to tell me what it was. so i walked away. later on, i found out that it's Lexus Dealer advertisement fee. what? I (not Lexus dealer) have to pay advertising fee??? hello. oh one more thing. their finace sucks too. before i went there, i did my homework. i got pre-approval from my bank. let say it came out x APR. their finance gave me x+3% APR. why so different? i understand that there will be some difference but not by 3%...anyway, the worst dealer i ever experienced. if the sales person gives you great deal, ask if he or she is going to charge you for LDA. see what they tell you.

lewison33

Oct 29, 2010

I bought a new car IS250 Convertible from persistent sales manager Joey Yerkanyan. He is very friendly, nice guy and good service. They always offer me coffee, soda and friendly people working here. I have been in multiple times just browsing every time has been great. That staff does a great job with welcoming potential customers. Also Arthur was a very nice guy and knowledgeable. Thank you for all you have done so far. I will be sure to let friends know who to go to for a new Lexus

judd33

Oct 27, 2010

When I started shopping for a vehicle 4 months ago I had gone on line and went to Auto trader and compared many vehicles, they had a side by side comparison tool that let me look at BMW and Infinity along with Lexus. After using the comparison page to look I sent for a new car price from 3 dealers 2 will remain nameless as the called but never gave me the numbers I needed to shop, with the exception of Keyes. Not only did they send a quote with a few other choices but they offered me a lease payment also. Its been a few months now and once a month I get a call from Carol who always asks a great question. I like it so much I am going to repeat it. If I could do one thing to move you forward today what would it be? Well its a great question and it took till last week for the answer to come clear to me so I called her and told her. She answered simply and said come on down I can pay off your car even though you have reverse equity we would be able to do that deal. So I set up an appointment and took my car to Carol. She made me sweat for about 35 minutes which seemed like 4hours however, when she came back I was told they had called around to other dealers trying to get more for my car and found a dealer that could sell it tomorrow. I know you wondering what the deal was arent you. They got me out even cut me a sweet deal on the gas I wanted and I am overly happy to be driving my new car today. Its easier to make the payment when you love the car. Carol Ryan and Enamul thank you for your time and caring. You have won my business and everyone I can tell

karengem

Oct 26, 2010

I got one of the best treatments in my car experience shopping. The sales rep Ryan and his manager joey were honest, straightforward, hardworking and super nice. I loved the process, the demonstration of the car and dealership. The finance guy was great and gave me a super deal on my extended warranty, LoJack and auto armor. I recommend everybody to this dealership

autmnn

Oct 25, 2010

I love this Asst. Sales Manger Joey Yerkanyan. He made the sell process easy and fun. I got the best price in town and they ended up to beat other dealership prices. They were honest and friendly. They did everything they promised. I wasnt to thank Keyes organization for having employees like Joey in this dealership. Thank you and the dealership is wow wow wow amazing- what a beauty!!!

gail87

Oct 22, 2010

Outstanding service in the past previous Lexus vehicles from Keyes (previously bought 2 from Keyes). This is my 3rd. I have had great luck and professional service from Keyes and expect the same in the future. Outstanding showroom, customer service, and information regarding costs and services. Nice salespeople and a feeling I was getting value and lifetime service for my new Lexus

gray77

Oct 17, 2010

Lexus has had a sterling reputation. A few friends of mine own them and when I did my homework in the right car for me everything came up short except Lexus. Excellent people to work with, Friendly and accommodating, very helpful with a smile. The dealership was close to my house so that gave me comfort in making my decision. My experience with their employees is always a pleasure and when looking for a car Lexus has it together.

parisraphy

Oct 15, 2010

The buying experience was seamless and caring. I felt I was getting a good deal and we were able to figure numbers to suit my needs.Omar di a fantastic job was helpful and attentive to my needs, along with showing me all details for the car buying experience.

kirkb33

Oct 14, 2010

I looked at several luxury models and my first choice was Lexus because they had a luxury hybrid. I've had Mercedes and BMW's in the past. I felt Lexus combined the best of luxury with environmental conscientiousness. The dealership is 2 miles from our home. Everyone at the dealership was pleasant and easy to work with. I worked with carol Edmund and Oleg. I also feel that i got a good trade in appraisal. I would highly recommend purchasing a Lexus and doing business with Keyes Lexus.

SUAREZ33

Oct 11, 2010

Truly an outstanding job, from Jack B. He did great with the 2011 GS350 I purchased. I didnt feel pressured at all. By the end of our test drive I felt I was very knowledgeable of the Lexus Brand. Its great to actually have a salesman that is eager to teach you all about what you are purchasing. Jack did a great job and I will be back to see him when I come for routine service. Thanks Keyes!

west101

Oct 10, 2010

40+ years of driving; too many mechanics who talked a good game and way too many service consultants to count. If there is a better service department or consultant around than Keyes I havent found them.Dominic takes superb care of us and makes sure everything is perfect. You couldnt ask for better. Keep looking or just come to Keyes. Theyll do it right.

aylin45

Oct 7, 2010

I have had horrible experiences with purchasing vehicles. I always feel that I have to purchase Even when I am just window shopping. I went into Keyes Lexus, and from the minute I got there till the time I left the first time it was nothing but a great non-pressure atmosphere. I went straight home and got my wife and we came directly back to Keyes Lexus ended up purchasing a 2010 is250. The sales team was great, Arthur closed the final paper work and he was a great guy. Thanks

arthur777

Oct 6, 2010

I purchased a 2010es350 from Keyes it was overall a great experience.I enjoyed the customer service that I recieved. I will recommend my family and friends to see Daniel Rome. He was very helpful with my purchase. Keyes Lexus is where I will shop for vehicles.

friedlich3

Oct 6, 2010

Jack did an outstanding job, with explaining the process of purchase. He made sure that I understood everything. The experience I had at Keyes was fantastic! When my other lease is up with my BMW I will be back again to see Jack for another Lexus!!

aabylo6

Oct 1, 2010

This will be my 5th lease through Keyes Lexus. They have been attentive. Service and Sales representatives have always been helpful. Steve Wolpa and Edmund presented me with good transaction. I believe I am a member of their family. Also thanks goes out to Jeffrey Palayan for following through.

glecot

Sep 19, 2010

I truely trust Sarkis with all of our needs. We are happy with Lexus and could go anywhere to service, but choose Keyes specifically due to Sarkis and the excellent service we get. All you do is give a good explantion on what is wrongand you guys do the work...

amandab1

Sep 18, 2010

I went to keyes and received a Free oil change and was able to get my nails done while waiting on my car! Jun my service writer arranged everything and I didnt have to worry about a thing! What a great, knowledgeable, warm-hearted service consultant .KUDOS TO JUN O!!!!!!!

adriennebar

Sep 14, 2010

My husband and I live very close to your Santa Monica dealership but we had better service when we bought our 2007 from Keyes Van Nuys. So we decided to service our Lexus at Keyes because we get excellent service in the maintenance of our car as well. The process they do is easy. Thats why we choose Keyes

kimmill

Sep 14, 2010

I experienced a magnificent PR from Bill Hovart when I hit a ladder on the 101 freeway so I needed to have my tires replaced. I was given a loaner for the day of the service. Due to Bills grand people skills and kindness. It was easy, and a timely process.

anthonys

Sep 13, 2010

I have 2 Lexus that have been serviced at Keyes since their birth. Michael has been my service rep and I always feel he knows me and does his best to get my cars serviced quickly and with the least inconvenience to me. (I cant read what he wrote here) wait for service (although I get loaners for bigger jobs) and enjoy convenience of your lounge, food, drink, computer access and reading material.

georgek66

Sep 12, 2010

When I call for an appointment Jacob Moran always sets it up and when I come to the facility he is always friendly and always takes care of the service perfectly. That is why I continue to come to Keyes Lexus and will send all my friends. I have over time learned if service is quality the organization is also.

john385

Sep 6, 2010

You have such wonderful people here! Joey especially kept his word and really worked hard to accommodate us with our very limited budget. He was very clear and straight forward. There was no guess work in what we were getting into. We need more of this kind of salesmanship. Kudos go to Omar too

billm90212

Apr 21, 2010

I took my GX470 for service. Amie helped me. She was so nice. While I was waiting she came down couple times wanted to make sure if I was ok, offered me coffee, cookies. Even showed me how to use the free internet cafe that they have. What a great dealership.

Nat CDO

Apr 21, 2010

I have nothing but good things to say about Keyes Lexus. Very friendly staff that have treated me so well. I have the best experience shopping here at lexus (just bought the HS 250h- GREAT car ). Very nice place. They have a cafe area which i have never seen at any other dealer ship. Love this place!

TB

Sep 17, 2009

It is easy to say negative things about people and businesses. Yet we hardly recognize some the great service we get every day from people around us. I received such service from an auto dealership. I called Keyes Lexus to find out if they had HS250. I spoke to a lady named Arezu. She was extremely helpful, informative and professional. To my surprise she wouldnt negotiate any price with me over the phone. Meanwhile I was getting all these quotes from different dealerships.When I went to Keyes Lexus, Arezu truly exceeded all my expectation. She proved me to be wrong to assume and form opinions of car sales people. At the end I walked out of the dealership very happy. I will recommend this dealership and Arezu to all my friends and family.

m.k.

Jun 28, 2009

I leased a new 2009 RX350. I received excellent customer service and a great deal from this dealer. The entire sales process was smooth and pain-free. The deal was finalized within an hour of me arriving at the dealership. I would return to Keyes Lexus without any hesitation, if I were to lease a Lexus again.

G.C.

Mar 16, 2009

I call the Assistant Manager of dealer Keys Lexus whom we have met that morning and have told him that I had work at Keys Toyota as a selesman 15-20 years back,to tell him that I have found a dealer that will give me the L-450 Lexus for $61,000 which he agree to the same price on the phone! when we got there the price was change to $1,500 more for wheels, then I told him, that we were going to use our bank, which his answer was that there was no problem that we have 7 day to get our own financing,then at the time of closing the deal we were told that we have to use their financing. they spend all day baiting and swiching the deal! so we finally after spending 3hr.+ dealing with them, we walked away, from him and Keys Lexus or any other Keys for ever!

GXY

Nov 17, 2008

Without running my credit report refused to give us a quote for a new car.He was very unprofessional, rude and stubborn, acting like I he is not a sales person, but at least the owner of the dealership.Do not recommend to anybody to deal with that dealership and particularly with Ilia.

2Lexowner

Oct 27, 2008

I just got rid of the 2005 ES 330 and bought 2008 GX 470 with Navigation system. This is my 3rd car from this dealership. I had nothing but truly outstanding experience. I guess it all boils down to my expectation. I did my research, paid a fair price which was a win win situation. Every time I walk in that dealership, these guys treat me with royalty rather than running away thinking I am trying to steal one of their cars. If you go to their service department, look for Alan Pliss. This guy will treat you as if you are a one of his family member

solarqueen

Jun 11, 2008

Sent e-mail inquiring about purchasing a pre-owned Lexus RX. Received several e-mails wanting me to call them. After a few days I called & spoke to Oleg & he wanted me to come in & I gave him a day I could maybe be there. Called ahead because I was driving 41 miles to see this car only because it was what I was looking for & would Oleg be there. I was told Oleg had left but to come in & they would give him a call & he would come in. When I got there & asked for Oleg I was given the feeling he was there but they kept stalling by having Natashia show me the room with coffee & cookies. After a waiting period, they said Oleg was out of town & couldn't make it in. Then the pressure started. I was dealing then with Edmund, & we could not agree on my trade-in, then the financing fee (only wanted to finance $5,000). Then some other person gives the pressure on taking a extra warranty. I will never go thru this again. I didn't get out of there until midnight (they close at 9pm). Next day I noticed the carpet on drivers side was very dirty. I had other questions & when I e-mailed with my concerns, I received a general response that I would be contacted. After about 10 days & no reply, I sent a e-mail to the general manager R. Galllente asking my questions & would he please call me in the morning. Now eight days later I have not been contacted. I have received 4 e-mails of their great sales going on but that is it. It is very obvious that all they want is the sale & if you contact them for help they will not answer the e-mail or call because it's not a sale for them. I would never recommend them & luckily do not have to use them for service maintaince. Never expected this from Lexus, such a dissapointment.

umpalumpa

Jun 8, 2008

This was the second Lexus I leased from this dealer. I have leased a total of six Lexus vehicles in the past 10 years. The first one in 2000, and the latest one were from Keyes. Beautiful new dealership, kinda crumby on the employee sales end. I made the deal online w/ Arezu - that was fantastic. All downhill after I came to get the car. 40 minutes waiting for finance, no one offering to help me transfer stuff from one car to the other, no one to collect my old key at the end. Sales guy was TOTALLY MIA at the end of the deal. Car was still dirty upon delivery after waiting for it for 15 minutes after the paperwork was signed. It was a total WTF experience, unlike any Lexus experience that I've had. Got 2 years free service as a promotion, so i hope the service part is better since I'm stuck with them. Next time I'm going to Thousand Oaks. Talked to a Toyota rep friend of mine after and he said Keyes was notorious for bad sales customer surveys. He said Thousand Oaks was consistently good. Might be a beautiful place, and I got a good deal, but the "Lexus Experience" that I've been accustomed to was lacking.

2Lexowner

Mar 12, 2008

I have a 2005 ES330 and bought a 2006 pre-owned GX470 recently. When I was driving the car on 405FWY, I could hear a rattle noise coming from the back seat area. After doing much investigation I took the car Dale in service. They discovered that the noise was coming from after market DVD that was put on the head-rest. Dale went ahead and fixed the problem by putting noise reduction pad. He also did some work axel, which was recommended and first owner never bothered to fix. The cost for all teh work were ZERO. And I got a great car wash. Every time I see a customer do not get the price they want to pay will make a big deal like the other two reviews that I just read. Now I have a question. The free cappuccino, Croissant, Internet cafe... Are they really free? there is a price to luxury or you can go to JOE's Tire and pay $400, while you may not get the factory recommended service. If someone can't afford a good tire, may be think twice getting a luxury car. What is next? complain about Gas price and how GX470 gets less than 20 miles a gallon?? In my opinion Keyes Lexus is a great company and they didn't get this big by ripping customers, rather they pretty much own the Van Nuys blvd because they treat customers right.

fj_lexus

Sep 19, 2007

We bought two car from this dealer, one is ES (2000) and IS 300 (2002). We were using there service with them for a while, until one day I change one of my tire because they were bad!. They talk my wife to change 3 of the tires... I could say no because she already say yes. The bill was $1,100 the tire cost 250 each! plus service. 6 Months later I have to replace my tires, because they didn't do the alignment!Then I took it to the regular tires shop, with alignment cost me less than $400... in conclusion they are a ripoff!Today, just got a call from my friend, he went for a car wash. They damage his rim. They were trying to clean it, but still... it will cost $500 to fix. All they did was... send him home! (what kind of a service is this?)I will let the whole world know about this, and hopefully nobody will get this kind of service from them.Thanks,FJ.

jhan122

Aug 12, 2005

My mom took her GX470 in after an accident. Replaced both headlight, hood, and interior dash (air bag deployed). Everything was fixed to my liking, however, they are very slow and couldn't meet the deadline. Once everything was done (3 days over due), I found a small scratch on the passenger door. Keys admitted to there fault and fixed it, free of charge. This took another day to fix.