Kernersville Chrysler Dodge Jeep RAM reviews

Marcus

Aug 27, 2016

This is the 2nd car I purchased from these guys and each time it gets better and better. Transaction went quick and smooth. They will get you in your dream car at an unbeatable price. My Salesman, Nick is the man...go see him!

TR

Aug 7, 2016

The folks at Kernersville Chrysler have a developed a successful business model. In Charlie Johnson they have a good employee to implement it. He is not afraid of work. I recommend if interested in a car ask for Charlie.

George and Scarlet Williamson

Aug 7, 2016

We were looking for a dodge truck to pull our fifth wheel camper and went to Kernersville Dodge. Our friend told us to see Charlie Johnston. Charlie almost knew exactly what we wanted and showed us the truck we purchased. He also took the time to show us other new and used trucks. He was very patient with us. I recommend anyone to go check out Kernersville Dodge for new and used vehicles. Their prices were unbeatable.

S. Ranson

Aug 5, 2016

If Kernersville has the vehicle I want, I will always buy from this dealer. Customer service is the best in the business! Marivel Sotelo sets the standard for customer service. Highly motivated, straight to the point...Marivel can't be beat! When I purchase my next vehicle, she will be the first contact I make! I will recommend Marivel and Kernersville Dodge to anyone and everyone that asks my opinion. Hands down the best buying experience I have ever had purchasing a new vehicle. Thank you Marivel!

Sierra Lee

Aug 1, 2016

Leon Hughes was GREAT!! He was so helpful with the looking and buying process. I will definitely be buying another vehicle from him in the future.

Verona Gordon

Jul 21, 2016

I was in the market for purchasing a Chrysler 300, and my salesman was Frankie Peralta and he is an amazing salesperson. He was very patient, thorough, professional, and very knowledgeable. My experience with both Frankie and Devon Rogers (Finance Dept) was exceptional!! I would highly recommend this dealership to anyone interested in purchasing a vehicle.

Tabetha Franckowiak

Jun 30, 2016

I was absolutely satisfied with my service at Kernersville Dodge Jeep. I walked up and immediately Leon Hughes was there to greet me and help me find the perfect 2016 Jeep Cherokee. He was very honest and patient as I told him what I was looking for and he helped me thru the whole process. He took time to tell me about each vehicle I looked at and compare to what was perfect for me. I also was very pleased when the finance manager Don Trexler was helping me with all the options available when financing. Great service and I highly recommend for your new purchases. Thank you so much and I LOVE my 2016 Jeep Cherokee!!

Bob McCormack

Jun 29, 2016

Talked to Katie 3 times deciding on a vehicle and twice since purchase- She's fantastic! She even described a color I had never seen before - It was exactly as I envisioned when she described it when I saw it on the lot!Then there's Jim Coker, our sales rep. - Couldn't have had a better experience. He even bought me a diet pepsi while we waited.Thanks to Ervin, all paperwork took only a few minutes and he was great.Only negative thing is a long wait from buying to seeing Ervin.Overall, great experience.

G. Smith

Jun 1, 2016

The welcome was warm when I first went to the service department a couple of years back. I was getting service from other tire/oil places until Lori on the team said to me "We want your business". I purchased my next set of tires there and got great service at a less price. I since have had all my service work done there and have been more that satisfied! To this day, Lori takes care of all my jeep needs and I would highly recommend her. You will get transparency and up front information on each and every visit. See for yourself and ask for her!

Dave and Kathy

May 26, 2016

We just bought a car from Frankie Peralta and we are very pleased with the whole experience. He was great to work with as was Steve Brooks in Finance. Thank you Kernersville Chrysler Dodge, it was worth the drive from Greensboro!

Jan Willard Hilton

May 22, 2016

Our salesman was Sean Durham and we appreciate his willingness and patience to show us all the neat features of the truck we were interested in buying. He even popped us popcorn when we were starving having not had lunch!! He is a sharp young man and is very genuine in his care of helping his customer and making sure all the I's are dotted and t's are crossed. Will recommend him to all.

Amanda Hilton

May 22, 2016

Sean Durham was our salesman and he was very knowledgeable about the Longhorn Dodge Laramie that we purchased and went above and beyond to make our time there comfortable and he was so courteous as to our time waiting on the buying process. He was very passionate about the brand Dodge and in making sure his customer understood the buying process and was very patient, not pushy. A great asset indeed for Kernersville Dodge!! Will definitely recommend him to our friends and family for help if they seek a new Dodge. In this day and age it is also great to see a such a nice, clean-cut young man dedicated to his job and willing to work so hard. Thanks Sean for everything!!!

Raleigh Bland

May 13, 2016

I was in the process of looking for a new jeep wrangler for my wife. Although I was over 3 hours away from the dealership, I found exactly what we were looking for online with a price that beat everything in or near our area. My initial contact with their Call Center resulted in me putting a deposit on the vehicle that same day. Katie Bolick answered all of our questions and set everything up for us including an appointment to pick the jeep up later in the week. She was very attentive and returned calls very promptly to make sure everything was taken care of. She also followed up with a call to make sure we were satisfied with the buying experience and had made it back home safely. Our contact person when we picked up the jeep was Frankie Peralta and he greeted us at the door and had the jeep all ready to go with a full tank of gas and fully detailed. He explained all the options and the extra amenities for the 75th Anniversary Limited Edition Sahara and had all the paperwork ready for delivery. Our experience continued in the Finance Department with Devon and everything was ready for signatures within minutes. I was in the dealership less than an hour and out the door with the new jeep. I highly recommend this dealership and will absolutely go there again for another jeep!

B. Lynch

May 5, 2016

I recently purchased a truck from Kernersville Dodge and this being the third vehicle from them, this was an exceptional experience. Charlie Johnston immediately greeted my family and took all the time we needed and answered each and every question we could throw at him. Charlie never pressured the sale and I can absolutely say that he is an excellent, trustworthy salesman. Charlie went above and beyond after the sale with assisting me with a part that I discovered did not work on the truck...by coming out to pick up the truck and then having it delivered back - all in the same day. Thank you Charlie for making this a great experience and showing that you truly care about the customer experience!

Fearna T.

Apr 25, 2016

I went through the on-line process to purchase a used care from Kernersville CDJR and that process was very easy. Ashley was great, and I scheduled a time to pick up my (prospective) new car the following week. We spoke that morning and I let her know what time I would be there - great, no problem, she would have everything ready. Long story short, the car was still on the lot, was filthy, was missing an important piece of the trim (the floor of the back compartment that covers the spare) and nothing was ready. The entire process of waiting, test driving and completing paperwork took 4 hours, and my ride left after the last of the paperwork was signed. I got the keys and headed out for a 2-hour trip home - and discovered the doors did not lock. I returned to the lot where the sales person locked all of my belongings in my car trying to show me how they did work, and then could not unlock the door. After waiting 1/2 an hour to get my purse, work bag, phone, etc. out of the car I demanded a refund and a ride home. During the event, the sales staff and other employees were courteous and tried to be helpful - I have no complaint there - BUT if someone is coming to purchase a specific car and has put down a deposit, it needs to be ready, clean, and working!! If you are going to sell a used car, at least drive it once to make sure everything - including the locks, lights, brakes, gauges - work.

Duke

Apr 25, 2016

I saw the car I wanted on a Sunday and had it my garage on Wednesday of the same week! Toni and Mary made the process smooth and straightforward. I saw the car I wanted on Sunday April 17th...and it was in my garage on Wednesday April 20. I live in NJ and did not believe i could find the Dodge Challenger I wanted, the way I wanted it, until I saw it online at Kernersville Dodge. The vehicle is my favorite color and has every feature I wanted and more at a very reasonable price. I have never had a buying experience that was this easy. They delivered my new car and picked up my trade-in at the same time. If you are considering a Dodge, Chrysler or Jeep I would highly recommend looking at them.

Michael K. Hains

Apr 8, 2016

My experience with this dealership was awesome. From the minute I stepped out of my car into my new car. The sales staff and all the people in general smiles and knowing I was appreciated. Big to say the least, the dealership was open, friendly and very clean inside and out. My sales rep Bobby got me the best deal, and went beyond what I have ever expected from a dealer. I will probably will be back when ever I make my next vechicle purchase. Thank you for making my car experience buying a great one.

Mike & Vivian Foate

Mar 30, 2016

Howdy, I just purchased a new bright white 2016, 2500 Ram Crew Cab, Long Bed, 4WD with a Cummins diesel. The process was almost 100% done via the internet and email. Hayleigh Jones was a GREAT help in keeping the process moving forward and for addressing my need for information and any questions I may have had. She was just plain GREAT to work with and I am pretty sure she even did some work for me on the weekend. On site Luis Peralta was very sensitive to my needs and very respectful. He is new to the business so he has a little ways to go w/ regard to product knowledge. That's ok. It comes with most new jobs. He still did his best to address any objections or questions I may have had. What I liked the most was if Luis didnt know the answer to my questions he did not wing it. He immediately got me to the folks that had the answers. Good job Luis! Through the whole process there was never any pressure to buy. We had a 10 hour drive from our house to the dealership and we appreciated Kernersville Dodge reimbursing us for our 2 night motel stay. That was very nice! You have two good people in Hayleigh and Luis! Happy trails, Mike and Vivian Foate

Billy boy basketball

Mar 22, 2016

Erica Jones was so pleasant to deal with and tremendously helpful. I would recommend Erica to everyone

heelfan

Mar 20, 2016

We are always taken good care of by lenny, he always gets us taken care of in a timely manner , would highly recommend !

The Howards

Mar 14, 2016

The "Best Professional" experience my family and I have received thus far, from the moment Leon Hughes introduced himself upon our arrival to the dealership. I'm thankful that my son had the greatest professional experience for his first time financing a vehicle. Leon is not only a AWESOME salesman but he is very patient and he educates you at the same time. He made my confidence level at ease!! Our son is pleased with his purchase of the 2013 Altima Nissan S and we are too!! :)) Overall we plan to utilize this dealership and to request Leon Hughes!!! KUDOS!!! :))

RnBlack

Mar 9, 2016

Spoke with a sell representative by the name of Erica Jones about a new car, she was very knowledgeable of the vehicle and did everything she could to help. Unfortunately at that time they did not have what I was looking for. I will return and speak with Erica Jones the next time I am looking for a car.

Nikole81

Mar 9, 2016

I love this place. I have brought two cars from here and I worked with Erica Jones. She was great and did everything she could to help. Both times everything was done when I got there and all I had to do was sign my paperwork. I have recommended a few people to buy cars from here.

kathy

Feb 16, 2016

I have called 4 times and left word for the finance person Don to return call, I am still waiting. Trying to get anyone to return a call is impossible. We have purchased 2 dodge ram 3500 from this dealership. I have paid truck off and am trying to find out about the gap insurance refund since I paid off early. I guarantee if I was trying to purchase a vehicle I would be getting returned calls...I finally talked with a Angela who emailed the gap cancellation form however how do I know if anyone is processing or looking at the form??? they do not call me back..

Jo simokat

Feb 9, 2016

Ran my credit I accepted offer and since I am 4hours away offered my cc to hold vehicle. Was told they would call me back with a walk around and get my cc information which they never did and sold the car today. Then have the nerve to send me pictures of vehicles that are available at twice the price. Really??

lance ss

Jan 30, 2016

I bought a charger from here a few years ago...Kellie was perfect...no problems there...skip to a few months ago I stopped in to see a truck...the miles was 144k...cheap price..but the carfax said milage stopped at 201k in 2012...I brought it to the attention of the brass at the dealership..never heard back from them...not even a thank you for bringing that to there attention....they are a honest dealership...I'll buy again if needed...

Disabled vet

Jan 13, 2016

I bought a Ram a year and a half ago.bbI have since paid it off. The sent in all the paperwork for the overpayment of my GAP. No one returned my calls. So I wrote an angry review on here. I was contacted by their fix it guy. He assured me the check was on Its way. That was 5 months ago. I still do not have it. I have called many times and no one returns my calls. Give me my damn money. I am a disabled veteran and can use all the funds I can.

Mike

Jan 7, 2016

I had a nice buying experience but i have been unable to get anyone except my sale rep to return a phone call since I took delivery. I left 3 messages to one finance guy and 2 to another. I emailed my sales guy about my tags and a day later nothing yet.

Michael Reaves Jr.

Jan 3, 2016

Even tho I did not buy fr this dealership. They were very helpful in my decision of choosing the right truck.

Mike W.

Nov 24, 2015

Initially very hesitant and skeptical about buying a new truck from a dealer almost 200 miles away. Carmen done a great job over the internet and phone. I anticipated that once I made the 3 hour drive, the deal would somehow change, and not to my advantage. After arriving at the dealership I was met by Thomas (salesman) and he got my paperwork from Carmen, she had the truck I was inquiring about sitting out front waiting on me. I figured after they looked at my trade, they would "pick it to pieces" and the deal would begin to go south. They gave me exactly what they had quoted over the internet and didn't raise the price of the their truck. The deal was better than expected so instead of getting the Ram 2500, I opted for the Ram 3500. Carmen, Thomas and finance guy(forgot name) were great. However, I sure would have liked to had a new hat to wear while driving away in my new truck.

JeanH

Nov 19, 2015

We drove a hundred miles to visit the dealership. We had seen a used Chevrolet Silverado that my husband was interested in. Kelly was our salesperson and she was very helpful, friendly and professional. We were also very impressed with the efficiency of everyone we dealt with. We will definitely recommend Kernersville Chrysler Dodge. Thank you for being an excellent dealership to work with.

Edgeply

Nov 17, 2015

6 emails 6 phone calls and my new truck was in my driveway

Pamela M. Harris

Oct 27, 2015

We recently purchased an Grand Cherokee Overland. We took care of the entire process on line and by phone. Great assistance and great deal.... Very Pleased

Tal

Oct 25, 2015

I was very up front with what my credit situation was and they insisted that they could definitely help. Unfortunately, no surprise to me, they were not able to help me after taking down every bit of information they could from me outside of a DNA test. Not a good experience at all.

Kevin Stafford

Oct 13, 2015

Purchased a new Grand Caravan in August 2014, purchased on a Friday evening. One thing we told the salesman we needed was stow and go seats (I have a very bad back and can't be lifting heavy seats in and out if the car). He assured us that the van we were purchasing had them. The next morning, I tried to fold the seats into the floor, I discovered that the center seat was removable only, NOT a stow and go as promised. I returned to the dealership immediately, told the salesman (Brandon) the problem, he promised to take care of the problem, but of course did nothing but make excuses for weeks afterward. We also informed him that we had the incorrect rear floormats (he had taken them from another van - ours were missing at purchase). He promised to order the correct mats also. Now over a year after purchase neither of these problems was ever taken care of. I think we should have been able to exchange the van for one correctly equipped as it was less than 24 hours after purchase that we discovered their error. We were handed excuses for so long, I just gave up, and will never do business with them again.

Jeremiah J

Oct 11, 2015

I looked for months for a diesel truck and found this dealership through cars.com. Prices for their used trucks were some of the lowest around. I drove 3 hours to Kernersville to look at their trucks because there were none in Wilmington in my price range and low miles. I ended up test driving the truck I purchased, a Ford F250, 3x's for several long drives before making the decision to buy. Thomas Badger was a great salesman, made the buying process simple and no pressure. Not much wiggle room on price, but when they have some of the lowest prices around, there was no need to wiggle. Upon financing, they got me a great rate low rate that lowered even more from the first time they told me to when I signed the paperwork. I took my time in making the decision to purchase and never once was I rushed or pressured. Overall, it was a pleasant experience and I would recommend them. Several weeks after I purchased my truck, I know I got a great deal because I have yet to find a comparable truck with similar miles and features for the price I paid. Go see Thomas for your next truck purchase. I will tell you this too, this dealership is very busy. I would recommend making an appointment if you plan on going there. I did and this helped in feeling like I was their sole priority.

Wm. Amos

Oct 1, 2015

My house hold has 3 Chrysler vehicles purchased from different dealers and i must say this dealership was the best experience I've ever had. Extremely friendly and easy going I can't thank Nate and Mac enough for my buying experience.

Claude

Sep 29, 2015

Go ahead and make your appointment for service, arrive 15 minutes early, and then wait an additional hour an 45 minutes for an oil change. Go ahead and waste your time if it's of no value to you. That's the feeling I left with. Next time we'll go to the Havoline service center up the road where our business is appreciated and we won't even begin to approach the flippant, don't give a damn attitude of the service rep.

Jeff Brown

Sep 24, 2015

Beware of Kernersville Dodge!!! I bought a 2011 Ford Fusion at Kernersville Dodge on May 23, 2015...Had 30 day warranty...in week number 1 it started with a noise in the front end..Estiminate came in at $1,052.73..They did nothing to help...I talked to Leon Hughes, who I bought it from...Which at times he was very slow, as in a week or so, getting back in touch. Kernersville Dodge did look at my car, with them trying to charge double the list price, on some of the parts needed!!! I called Tim Mitchell ( the owner) to which I got his voicemail....And Tim is yet to return my call....People reading this....I am disappointed to know I gave them my business to only be ignored...which is unacceptable!!!!! Being a Born Again Christian, and the Bible says, Do into others as you would have done unto you...Thats why I wrote this review....As Christians we gotta stand up to wrong doing.... Jeff Brown

Rowbertt6

Sep 1, 2015

Before we agreed on a good price. They ran my credit to several finance companies. I did not buy with them. but I have all these inquiries on my credit report which hurts my credit score..does anyone care about the buyer any more???

Dan

Aug 14, 2015

Bought a 2015 Ram Truck for 50K-went to buy another one and the salesman Bobby would never call me back, bought from another Dodge dealer. Got a great deal at the other dealer. The problem with Kernersville Dodge as Bobby told me - we have them (people) lining up at the door, if we sell to you we sell to you if we don't we don't care-WOW! Just bought two more dodge rams for my business- not from you!

P.T.

Aug 14, 2015

very pretty truck. I knew this truck was from mountains of N.C. Drove 2 hours to see it. First thing I did was go underneath. Rust on frame. Rust on brake line fittings at joints and on hubs. Not just surface rust. Was told by salesman "a truck this old will have rust". I have 3 vehicles older than this and none of them are rusty. This company has 0 credibility with me now. Why cant people just tell the truth?

Marilyn Trottier

Aug 10, 2015

I cancelled my GAP insurance due to the pay off of my 2012 Challenger and got a letter from Zurich stating I was due back 46.54% of it. That was on 04/29. I left a message on 06/21 for Oliver in finance to receive no call back. Then I called on 06/26 and got Don Trexler. Very nice and helpful on the phone. I got his 31Dodge email to which I sent all the info he ask for. I have followed up with three additional emails and left one voice mail and have yet to get a reply. I really do not know if I have the correct email address since I can not get a reply back. I had intended and let it be known that I was interested in another Challenger in October. The salesmanship was very impressive in 2011 when I made the purchase but all else appears to be too busy to warrant new business.

Kathy

Aug 7, 2015

I bought a car there in January of this year and have already had to spend a lot of money just to keep it on the road. There was Corrosion that kept draining the battery, had to put a new Ignition switch on it and there's more wrong but I can't afford to get it all fixed right now. If I ever get it paid off I will not get another car from Kernersville Chrysler Dodge!!!!

Will

Aug 1, 2015

Bought a used car thete and 2 weeks later found the car needed brake,rotor and strut work done and the dealership could do th work there and never even offered to help solve the issue, which leads me to beleive they DO NOT INSPECT THE VEHICLES they only wash and vacuum them and sale them to customers. I also aske for comprehensive extended warranty but was sold the lower warranty HIGHLY DISSATISFIED I Do Not Reccomend !

Mollie Sewell

Jul 29, 2015

When my fiance and I had a subpar experience with a different dodge dealership, we started looking at dodge of kearnersville, NC. Carmen was very helpful on the phone and we decided to make the 4 hour drive to go look at the lot. As soon as we walked in the door Kelly Hicks was there to delightfully greet us. She immediately let us test drive 2 trucks and we were sold on the second one. She helped us with the buying process and even talked to my bank on the phone after 8pm (closing time). My fiance was quite sick and she got him water and I prophet and kept asking to make sure he was okay. She made everything convenient and made sure that we understood. She was a pleasure to work with as was Devon Rogers that helped us with all the financial paperwork. Once we got home and realized that we had left our garage door opener in our trade in, we called Kelly and she sent it overnight and we had it the next day! The team at Kearnersville Dodge were amazing and we are loving our new Dodge Ram 2500!

John C

Jul 23, 2015

I Bought a used 2013 Dodge Caravan on the 15 th. of July. The salesman Sean wa great . They supposedly had a 162 service checkon the van before I picked it up that night. The van had ran great that night when I brought it home that night . But when I got home I went around checked the van out thoroughly and found some problems . The first thing I found was that the rear side windows didn't work , now why didn't find this when they did the 162 service check . Also the right side sliding door opens then closes back again . On Friday I brought it in for them to fix the problems . I spoke to a service manager by the name Leny and when I explained to him the problems he told me ( that's what you get when you buy a cheap used vehicle ) I was stunned for a moment , I couldn't believe he would say something like that . That's not very professional at all . He had told me I would have to leave the van there and he would call me when had finished it . They had a driver bring me home and was supposed to pick me up when the van is done . Guess what that never happened , I had to call him which was about 4:50 by the time they picked up the phone it was 5:00 and he said everyone had gone home and said he was sorry . I had to find a way to get there. The van was there all day and all that was fixed was the rear side windows , I had asked if they could clean the van inside and out because it was not thourghly done when I picked it up . That was not done . I was so upset that night I couldn't sleep that night . I bought the van because that was I could afford , I didn't need Leny to tell me that it was a cheap used vehicle .

John c

Jul 21, 2015

I bought a used car that needed service done on it . So I brought it in for service in the morning in which a service manager says to me that's what you get when you purchase a cheep used vehicle . That was what I could afford , I don' t think that was very professional of him . I was told they do a 162 service check on a used vehicle yet when I got the car it needed work done on it . The windows in the rear did not work which is one item that should have been checked. Then I needed a ride home and back in which I never got a call about the car being ready. I had to call them and doing so it was late and so they didn't have anyone there to pick me up . I had to have my daughter bring me which is like a half hour away . The car was there all day and I wanted the car cleaned inside in which it was not done .

Chris

Jul 16, 2015

I had a great experience in buying my brand new 2014 Ram. However I just paid off my truck and Kernersville Dodge won't return my phone calls regarding the refund of my overpaid gap insurance. I have tried to call multiple times and am very frustrated.

Aaron lomax

Jun 4, 2015

I bought a 2007 Jeep Wrangler Sahara Unlimited in May 2015. Purchased on a Saturday and was not able to take delivery until Tuesday because they said it needed servicing. When I picked it up no fluids were topped off, the water pump had to be replaced, tuneup had to be performed because of it skipping going up regular hills, and it shakes uncontrollably when you hit a bump going 65 or more. All I can say is that this dealership does not inspect their vehicles. Very Dissatisfied!!

Nick

May 29, 2015

My transaction was completed online and on the phone. I live in another state and did not even visit the dealership. I purchased a Ram 2500 heavy duty truck. The dealer delivered the truck to my door! Everyone I dealt with was courteous and professional. It was a pleasant buying experience, and I would recommend this dealer to anyone.

Chevydieselman

May 20, 2015

I went in to look at one specific truck. The truck was being looked at by another customer. My salesman didn't push another truck on me or pressure me which I very much appreciate and respect! I ended up buying the truck and was very happy with how knowledgable the salesman was on that truck and his personal experience. I wish I could remember his name to send my friends and family to him directly!

GaryP

May 14, 2015

Bought a 2013 Ford Escape at Kernersville Dodge. The whole deal went smoothly, quickly, and was pressure-free. Our deal was mostly done when we arrived, so we were in and out in less than an hour. The sales-person (Charlie) treated us like we were old friends. The finance manager was helpful and explained everything as we went to be sure we knew what we were signing. Even though we've purchased several new and used automobiles over the years, it was nice to have him explain why the paperwork looks different than a few years ago. Overall a great buying experience from a great new and used car dealer.

Gboro guy

Apr 28, 2015

I went there and purchased my 2014 jeep wrangler sahara 4 door. Nick was my sales guy and he was very helpful. The managers were absolutely horrible. The don't inform you what you have to do after law have changed with taxes. I ended up with a ticket and called to tell them that no one told us about that and he was a jerk as well. Will not go back to this place ever but to get my free oil changes. Would never refer this place to a friend or anyone to go too.

Dallas

Apr 16, 2015

Located the vehicle online and worked with online sales person that was very helpful. Drove 16 hours to dealership and purchased vehicle. Jeff the used car manager went above and beyond what a normal dealership typically does. Outstanding service after the sale.

Nadia,Mary and financial manager

Mar 6, 2015

I am very happy with my new truck and the deal I got, I have been shopping for a new truck for several months. Your salespeople Nadia&Mary were the easiest to work with and willing to deal. I will tell everyone about you, thank you so much. Jaroslav M.

BHauser

Feb 26, 2015

From beginning to end the easiest vehicle purchase I have ever made. I found the truck I wanted online. Emailed the dealership about the vehicle. Angela called within 24hrs to discuss the purchase. Never felt pressure to buy and all my questions were answered. My truck was delivered to my front door via Roll back. I will purchase from K'ville Dodge again and again due to ease of purchase. Would recommend them to anyone.

Mike

Feb 24, 2015

My salesman Dave and sale manager Jeff were very kind and understanding, and answered all concerns.

Bob\350RAM

Feb 20, 2015

I am very happy with my new truck and the deal I got, I have been shopping for a new truck for several months. Your salespeople were the easiest to work with and willing to deal. I will tell everyone about you, thank you so much. Bob

Patrick

Feb 16, 2015

the cleaning was very very poor i had to go back and clean it again after i left and they didn't even cover up the cab of the truck before they half even tried to paint it and i am going back there this week to make sure that they buff it and fix these problems at no cost to me and i will not leave until it is done correctly

Charles and Kathy's new Longhorn

Feb 15, 2015

I found Kernersville Dodge on the internet and no one could beat their price or selection of Dodge trucks. I flew from Birmingham, Alabama. They picked me up at the airport 35 minutes before they were scheduled to close and they offered to stay open for me. They had everything ready for me, a full tank of gas in my new truck , took care of my airfare, everyone was super friendly, took the time to show me how to operate all of the bells and whistles, followed up with me the next day. I've purchased many, many new vehicles and I can honestly say, this is the best buying experience that I have ever had. It may be a long way for me to travel, but if I ever decide to purchase another Dodge, or Chrysler vehicle I will check with Kernersville first to see if they have what I am looking for. Thank you to everyone that helped me or just said Hi to me while I was at the dealership. Great family of associates working at the Kernersville Dodge dealership.

Wally

Feb 11, 2015

Totally impressed with my buying experience at Kernersville Dodge Ram. Huge selection of vehicles and great staff of employees. No pressure, no hassle, just dedicated to helping me find the exact RAM for me. Sales Representative Brandon so very knowledgeable of the RAM line. I feel that everyone I talked with on the purchase date was just so up front and honest to deal with. Thank you.

BGL

Feb 7, 2015

My salesman, Brandon Widener was helpful and never pushy.Excellent service .

GConti

Feb 2, 2015

I live in upstate NY and ventured onto the Kernersville Dodge website because of vehicle price and availability. Melinda Patino made the whole experience quick easy and painless, the entire experience between my down payment and delivery to my driveway took less than a week, unbelievable! The dealers in my area could not come close to the value that Kernersville Dodge offered, I will definitely shop here again.

mhicks,kstone

Feb 1, 2015

After getting the run around at our hometown dealership, we decided to drive 45 minutes and give them a try after reviewing their web site. We drove 3 vehicles an felt no pressure from our salesman Thomas Badger. Our salesman, the finance dept, and everyone were great. No surprises, no bait an switch!! Truly an enjoyable buying experience!! If the service dept is anything like sales and finance we will drive 45 minutes with NO hesitation!!

William P.

Jan 30, 2015

A clean busy dealership with an educated staff. The only dealer that could answer my technical questions with the "correct" answers. Easy to deal with and quick professional service! An A+ in my book!

Kathy Throckmorton

Jan 30, 2015

Every one was very nice,and made the buying process very easy.The car was very clean when I picked it up.

The "Golfer"

Jan 27, 2015

My second vehicle I purchased from this dealership. Friendly sales people, best prices in the Triad, and a lot of nice vehicles. I plan on returning to this dealership for my next vehicle.

IMBlessed

Jan 26, 2015

Several months ago, I walked into Kernersville Dodge looking for a vehicle for our daughter. I stood for over 5 min. before one of the guys at the desk asked what I needed. He then called over to a group of 4 salesmen who were standing in a cluster talking. One of them turned toward me and I proceeded to tell him what I wanted in terms and asked if he could help. He rolled his eyes and said "Come over here and we'll look at the website". I answered him with, "Well don't get too excited. Is this the same website for the public or is it a special one for the dealership?" He said it was the public one and I thanked him and said that I had already looked there. Gees, I guess if you're not walking in with a gob of $$, they don't want to deal with you! I went next door and got wonderful service and a great vehicle on the terms I needed.

DLH

Jan 21, 2015

They were busier than Walmart so something must be good. The salesman, JD, gave us space to look over the car without hassle. Once we settled they got our car serviced and ready well after 6 pm which we appreciated as we live 60 miles from Kernersville. Good experience

MarkfromMocksville

Jan 19, 2015

Purchased a 2014 Dodge Ram 2500 Mega Cab last week. We've always needed a truck, but we have four growing kids. Most trucks manufactures have 4 doors, but Dodge is the only one with the Mega Cab. Its basically a 4 door truck with an extended cab. There is as much leg room in the back seating as the front, maybe more. The front seat has the 40/20/40 split bench seating so 3 adults can fit up front without your knees in your chest. Also, with the extended Mega cab, the back seats can be reclined enough so you can relax on a long trip. We did our research before hand and it paid off. Ask for Kevin whom was our Salesman, and he did a great job helping my wife and I thru the purchase process. Haleigh helped us in the finance dept, she was very quick with the process. Great Price.

Newjeepowner

Jan 19, 2015

Was a great experience!! They were very nice and helpful!!!! Bought a new car and got a good deal on my trade in!!!

Frank H

Jan 18, 2015

First time purchasing from Kernersville CDJ. Largest inventory of Ram Trucks that I have seen. Saleman was personal and professional. Entire purchase process was smooth and quick thanks to the entire staff from sales to financing.

DanMan

Jan 15, 2015

I have bought numerous cars from Greg McLaughlin and have yet to had a bad expierence. The buying process is quick, pleasant and I always feel like I got a good deal. Whenever someone needs a car used or new I always recommend Kernersvile CDJ first.

none

Jan 15, 2015

Bought a new car and the overall process and the pricing of the vehicle was perfect couldn't match it with no other dealer. Had problems out my car after a few hundred miles, service people seem to be really nice and somewhat understanding at first. Came back to get my car, found a cigarette burn and reeked of smoke. I'm not a smoker, and I couldn't stand to be in my car. Spoke to the service manager and he explained there mechanics are allowed to smoke in the shop but they know not to smoke in customers vehicles and said I could bring it back another day and they would put a machine in my car to take the smoke out. This place is ridiculous with the service department, won't recommend anyone.

Josh60

Jan 12, 2015

The salesman got to us a little slow but they were BUSY

Angela

Jan 7, 2015

My husband and I have bought at least 5 cars at Kernersville Dodge and I will honestly say I would never think of going anywhere else. They are the nicest, easiest place I have ever dealt with for sales and service. I recommend them to everyone looking for a new or used car and have had many friends buy from them with the same great experience. If you are looking for an honest, easy transaction, this is the place to go. I promise you'll never meet a nicer group of people!

JPN

Jan 7, 2015

I recently purchased a pre-owned 2014 Mazda CX5 from Bobby Quintero, He meet us in the parking lot and took us inside and explained how they priced and sold cars, we made a deal and found him to be honest and very informed about the business ., this made the deal a no hassle car purchase. I would purchased again from this salesman and dealership again.

newcustomer

Jan 5, 2015

The entire purchase process was simple. Everyone, from the salesperson to the finance staff was super. Was amazed at the volume of business this dealership does, and yet manages to keep everything very personal and individualized. Didn't feel rushed. Very happy with my new Jeep.

G-Man

Jan 4, 2015

My first experience with Kville Dodge but it won't be the last. With the lowest prices on the internet and my trade valued at the upper end of the Kelly Blue Book trade in value they gave us the best deal possible. Our salesman, Nick Econimos was the greatest. He went WAY above and beyond to accommodate our needs. I would definitely ask for Nick when visiting the showroom. I have bought MANY cars over the past 30 years but as car purchasing experiences go, this was by far my least painful.

carl young

Jan 4, 2015

could not be happier. a fantastic deal, they kept their word, were not pushy or aggressive. friendly, helpful,explained everything clear. if all car dealerships were like kernersville dodge, all people would enjoy car shopping more. HIGHLY RECOMMEND.

jb-37

Jan 2, 2015

I had a great experience. JD made things very easy. I recommend Kernersville Dodge....

JD

Jan 1, 2015

Purchased sight unseen, delivered to my driveway on a rollback. Several $$$$ savings from the next closest bidder on the same truck locally.

steven

Dec 31, 2014

This dealership wants you to give them your car an over pay for theirs buyers beware

chrisbutton

Dec 25, 2014

I normally let things slide but this was unbelievably surreal. I had to choose between 2 used 350z's and the first one had a knock in the engine so I put a deposit on the second oneone unless they fixed the engine knock on the first one. We came back and after a couple hours, our salesman Nick had all the paperwork done on the wrong can after telling him to put the deposit on the chosen one....so paperwork day was a 6 hour day which is rediculous....THEN I had to bring the car back the next day for their "168" point inspection or whatever. I sat in their terribly uncomfortable waiting room for another 6 hours waiting until I had to find someone to hunt my car down. Well the car had been done for 4 hours waiting in the service parking lot across the street covered in mud. Then I get no paperwork of what was done or what oil was put in. I call to complain and Mandy said she would get that info together and call me by 10am the next morning andand..... NOTHING!!! Buying from a private seller would have been a much more pleasant experience for sure regardless. I flew here for 4 days to spend with my mother after a recent passing of my father and Kernersville dodge stole 12 hours of my time here with family and should compensate me in some way. They disrespected my time, severely neglected me, and got more than market value for the car I bought. Class act turn and churn dealership.

Anton Engelbrecht

Dec 24, 2014

I was very impressed by the quick professional manner the purchase of my new Ram 2500 was handled. Needed it financed and delivered to Mars Hill NC, received it the very next morning at 8.30am. Truck delivered clean and looking great. Great service. Thank you Danen and Jeff.

Brandy

Dec 24, 2014

Awesome dealership! If you're looking for a vehicle you won't be disappointed here. Awesome deals, extremely friendly staff, simple process.

Robert Mishoe

Dec 16, 2014

I received excellent service from Amy Curtis. She had all my paperwork ready when I got to dealership. Kevin Fierle was very professional and didn't waste any time getting everything together for me to purchase my 2010 dodge truck from them. My wife and I look forward to future purchase with Kernersville dodge. Thanks for great customer service. Robert Mishoe

JDee

Dec 15, 2014

With exception internet staff, sales staff is rude and disinterested in you as a customer and it is apparent. You will see the sales staff congregating smoking on left side of building as you pull into the dealership. The dealership sales staff has not a care in the world as the pricing is what sells their vehicles. Long story short, they are volume dealership and have best prices around. Everything else is absolutely poor. Advice to anyone is come with cash or your own financing and leave.

Car Shopper

Dec 12, 2014

I had a very good experience working with Toni in customer service and Frankie and Gene is sales. Everyone in the dealership was very friendly and courteous and the sales experience was likewise pleasant. I am very pleased with my decision to visit Kernersville Chrysler Dodge Jeep and will definitely consider them in future car needs.

Linwood Carver

Dec 3, 2014

As a sales executive myself, I have come to expect what I am willing to deliver. With that in mind this was a very bad experience. I was searching for a used Toyota Avalon. I found the right price at Kernersville. I was contacted numerous times by phone by a young lady before i made the buying decision. I found the car i wanted online and begin to execute the buying process. I went to the dealership and asked for the young lady that had contacted me but a young man told me he would help me.I was shown the two cars i was interested in. Never was i invited to test drive the cars. I made the decision to purchase the car. The execution was poor. The loan was approved for the car I did not purchase, the mileage on the loan documentation was incorrect and the promise made was not fulfilled. Individually these would not be a problem, but collectively it should have been a warning sign. When the car was delivered I was given the keys and told the car is over there and the promised gas was not followed through. On the drive home I found that the cruise control did not work. I called the salesperson the next business day and arraigned to bring the car in for the needed repair and to fulfill the promised gas. I was assured that would happen. I brought the car in at 9 am, and was told it would take about 30 minutes to an hour to repair. After a 2 hour wait with no communications, I was told it may take another couple of hours for repairs. I was transported to my home to continue my work day. I called numerous times and was told it will take another hour each time. Finally about 5:30 i was told the car was ready. The salesperson volunteered to bring me the car but then he called me back to tell me he had a customer and MAY not be able to get it to me. That was the last i heard from him that night. I guess I stop being a customer when I purchased the car. I spoke with the young lady who was giving me a follow up call about my displeasure. She said she would try to assist me. I never heard back from her that night.. This was the first car i purchased from this dealership and will be the last. Price is important but so is delivering on what you promise.

LawTalker

Nov 29, 2014

Very easy to talk to. Followed up with any phone calls or emails I left regarding searching for a vehicle. Glad to have dealt with Kernersville Dodge!

Howars1

Nov 29, 2014

Quick purchasing process, but dealership did not meet all commitments and perform services paid for in a timely manner without requiring multiple phone from me directly to them. It took almost 3 months for them to complete the paperwork so I could get my registration due to their error on inspections during my car purchase. With the volume of cars the salesmen claimed they process, this should not happen. They have quality gaps in their processes.

Tim36

Nov 25, 2014

Excellent experience in my new car purchase. Found vehicle on line, Angela was great to work with as well as the salesman Omar! Haven't bought a new vehicle in twenty years. This experience was exceptional and enjoyable. Thanks to all

FordFan

Nov 22, 2014

Every part of my buying experience, from the initial phone call to the signing of the papers, was completely and totally professional and courteous. How refreshing it is to deal with a company that takes pride in what they do and goes the extra mile to ensure 100% customer satisfaction. I drove 3 hours to purchase a used vehicle. This was my first experience with a dealership of this size with such a huge internet presence but from the moment I walked in I was treated like an old friend. I would highly recommend these guys to anyone looking for a quality new or used vehicle at a tremendous deal. Thanks to Bobby and the rest of the guys for a great deal and even better service!

Dan

Nov 20, 2014

Great buying experience. Somewhat disappointed that they did not offer to wash the truck at a later date than the day I bought my RAM 2500 since it was raining. Over all a great place to purchase a RAM truck.

Ryno127

Nov 19, 2014

Flew to NC from Texas for the purchase of a vehicle. The dealership made the process easy and stress free. Customer service from initial phone call to vehicle delivery was very impressive. Overall great experience!

Disappointed potential customer

Nov 19, 2014

Salesperson sold me a SUV that had a known oil leak!! My mechanic looked over the car and discovered the oil leak and a list of other mechanical issues. I returned the car the same day and the dealership refused to address the issues nor did they lower the price. The manager Jeff called my job and was extremely rude and hung up the phone on me! Needless to say, I refuse to close this deal. Never again!

Bobby

Nov 15, 2014

Excellent price, very fair trade in value, no haggling, and it did not take hours to complete the paperwork. My next truck will be purchased at this dealership and I have told several of my friends about this business. 2014 Ram Cummins Diesel 3500 SRW Crew Cab Long Bed

MATT

Nov 10, 2014

Best Way to describe this was it was "Hassle Free". Most time when you go to a dealer ship it turns into a 2-3 hr process or longer . Not here..... The sales person, Danen was great about getting me answers to my question and once I decided on what to buy, had the truck delivered to me the next day with the extras I wanted added onto the truck. I would buy here again and refer to any one looking to get a good deal with out all the typical hassles!!!!!

Daughter of a KING

Nov 6, 2014

Great overall experience with my purchase....thanks!!

CC

Oct 30, 2014

By far the best price on the vehicle I purchased. Julius was extreemly knowledgeable about the features of the vehicle and was a pleasure to work with. I was given a great offer on my trade the first time and did not have to repeatedly ask for more to get a fair price. I drove several hours to the dealership and it was well worth the drive. I highly recommend the delership and Julius especially.

BZ

Oct 28, 2014

Bought a new 2014 Ram 2500 online and it was a great experience. Fantastic price, very fair trade value and delivered to me in Pennsylvania at no charge.

Steve L

Oct 27, 2014

Bought a new 2014 2500 RAM. First Chrysler product for me. They had a good selection on a RAM config that wasn't very common at other dealers in my state. Easy to work with via the Internet and via phone. It was new experience buying sight unseen or via a dealership I'd never visited, but was impressed with the whole experience. Mary and Melinda were great. Price was excellent too.

jeff

Oct 26, 2014

Amy did a drear job answering all my questions getting me the information i needed to make a good buy My 2014 ram showed up as promised there has been no issues to this point I am comfortable saying this would be a buying experience i would recommmend to my friends

D.James

Oct 23, 2014

I went to Kernersville Dodge to find a specific vehicle. It had to be the right price, the right color, and have a specific list of options and accessories. I researched their website, found a vehicle, and scheduled an appointment with Madison. She gave me directions. When I arrived, the vehicle that I wanted to see had been sold. I was ready to leave. That's when Frankie Peralta said, "Tell me what you want in a vehicle. I am sure that I can help you." I wanted everything on my list. So I told him. Guess what? In minutes I was test driving a car that matched my list. It was the make, model, color, price, and everything else. The buying process was effortless. Thanks to Madison for her help and for getting me there. Thanks to Frankie Peralta. He made this sale happen. I am the proud owner of a new Jeep Grand Cherokee. You guys ROCK!!!

HHR SS from So Cal!

Oct 22, 2014

If you go to buy a new or used car, when you get their ask for Kelly Hicks! She was super, down to earth, and on top of all that she is a nice person..... Thank you Kelly! The guy who bought the silver HHR SS........

reagr124

Oct 21, 2014

Purchased my daughter a 2014 jeep had a great experience in sales department and finance. A week later had to take it back because of a water leak after several hours they said it was coming from the rear windows and had to make them fit correctly . A few days later we had a bad rain storm the whole driver's side of jeep was soaked took it back they kept it for a total of three days said it was the seals around the front window replaced them. Asked them on first visit and second to at least suck the water from the floor. Picked it up tonight the seat was soaked and the floorboards and muddy and soaked. This my friends is called customer NO service. Last time here in service department. Will report this on every site I can find...beware of this place. .....

GinoKCCO

Oct 19, 2014

Vehicles were priced competitively and they worked very hard to get me my vehicle without harassing me or being too forceful.

Mike Poole

Oct 15, 2014

I purchased a 2011 Sahara on 10-14 of this year. Marivel was excellent in scheduling the appointments to test drive the vehicle. My salesman was Shawn White. He was laid back but professional and knowledgable about the process. Very satisfied with my experience with everyone involved! Would highly recommend this dealership.

Steve W.

Oct 7, 2014

out of stat purchase was very easy. friendly sales person made every effort to make this the most relaxing truck purchase I have ever made. I live in Pennsylvania and all paper work was handled by them so I had nothing to worry about my truck was even shipped to my house and my trade picked up making this a truly seamless process. I will deal with this garage in the future!

Brody jones

Oct 7, 2014

I purchased a 2014 Ram 1500 Ecodiesel with 9,300 miles on it. The sales team did a great job and provided the best pricing anywhere around. I have been to Charlotte, hickory, and many more dealers all over nc. Kernersville chrysler dodge provided the best pricing by far.

Larry

Oct 7, 2014

This is the first dealership that didn't play games with the price trying to squeeze every dime they could. After the purchase the service department had been phenomenal. Successfully made us feel like part of an extended family.

Country

Oct 4, 2014

We Were satisfied with this buying experience. We appreciate the services provided by Kevin and Erica.

5th Wheel Tower

Oct 3, 2014

Melinda found what I was looking for. She was very efficient and helpful. When I went to pick up the truck, it was slightly different than the picture on the web showed. It just wasn't a good picture. She jumped all over the problem and did everything she could; I couldn't have asked for more. I'm very pleased with the job she did.

Cathy Hulin Tate

Oct 3, 2014

I have been without a car for several years now and was just beginning on my search for a vehicle. I knew I wanted only a car that I could use for the doctor's visits, hair appointments and to go to the grocery store. In other words a higher millage car for a low price. I have looked at several cars, at lots and on the internet. I was about to give up and just wait until after the first of the year when I came upon the online ad showing the Honda CRV at your dealership. I called and spoke to Madison, who very pleasantly gave me directions. I drove to the lot that night and was guided to Greg McLaughlin. We test drove the car and I knew that it was the car I wanted. Greg worked with me very curtiously and professionally and really went out of his way--even on his day off--to help me secure this car. Everyone at the dealership was wonderful to work with and has helped over and above what was expected. I am very pleased with the service I was offered.

Scott

Oct 3, 2014

This was easily the best car buying experience I've ever had. Kudos to Leon Hughes and Don Trexler made it a breeze. Both were honest, informative, and attentive...even more impressive on a really busy Saturday afternoon. The cars we test drove were in good shape and brought up promptly for the test drives. We're very satisfied with the car we bought and the price they gave us on our trade-in. Highly recommend this place and these gentlemen.

happy Couple

Oct 3, 2014

Easy and fast. This is what I love about this dealer. Great salesman in Ronnie Welch. This is the third car we have purchased from this dealer and salesman.

Darren

Oct 3, 2014

Since this was a car that I was going to keep for many years (I had my last car for over 10 years), I did thorough research on what vehicle I wanted to purchase. I visited Kernersville Dodge with the intent of seeing the car that I had picked out and purchasing that day. We were able to come to an agreement on the car rather quickly, and settled the deal. Kernersville Dodge made the entire process very simple, and, enjoyable, How many times can you say that about a car buying experience!

Lloyd S

Sep 30, 2014

Called and spoke with Melinda Patino. She quickly found what i wanted. They had hundreds of trucks. No negotiating, just the best price that I had found. Drove down in the morning and drove home that afternoon. Melinda called the next day to make sure I was happy. So far so good. I have already recommended them to a couple of friends. Thank you

Don Carr

Sep 29, 2014

Bought 2014 Ram 3500 on the web. Had it shipped. Process simple as can be. Great job. Thats how it should be done. Plain and simple. Don Carr. Carrs overhead doors inc. Rhode Island. Thanks.

Herb

Sep 25, 2014

From start to finish this was the best experience ever on buying a car.

Evelyn

Sep 16, 2014

I searched all kinds of websites for a particular car that I wanted. Finally I seen Kernersville Chrysler Dodge car place and they had the exact kind of car I wanted with very low miles! I couldn't believe it! I traveled 11 hours to pick up my dream car. The ladies and gentlemen's that work there were so friendly! I would like to thank Melinda most importantly because she got the job done in no time so all I had to do once I got there was to sign my paper work and drive off with my new car! Thanks again Kernersville Chrysler Dodge! You guys were the BEST!!

Scott

Sep 15, 2014

Had not bought a new vehicle in several years and was dreading the usual all day ordeal. Not with Kernersville Dodge. Talked to sales associate on the phone about price, talked to finance lady on phone about rate, walked into dealership and walked out 1 hour and 40 minutes later and that is with them putting running boards on as well. No pressure, no haggle, great people, will definitely recommend them to others and try to do what I can to always buy there.

Matt

Sep 10, 2014

I purchased a truck from Kernersville CDJ from 500 miles away. We conducted all of the business over the phone and email, and my truck was delivered to my driveway. The price was excellent, and the service was great as well. They were easy to deal with every step of the way. The numbers were up front, and there were no line item surprise costs like many dealers. The whole process to a little longer buying from out of state, but was well worth it.

Ric

Sep 6, 2014

Kernersville Chrysler Dodge Jeep RAM rebuilt my transmission for my Dodge 2002 Caravan. The vehicle had 99,500 miles on it at the time of the rebuild. Well, just over 31k miles later the transmission went out. Called several times to ask about any warranty. I didn't see any warranty on my invoice that I kept. No return call. Went in personally, explained my situation, and was told that I was out of luck. Was told the rebuilt transmission came with a 12 month/12,000 mile warranty. Seriously. $2,000 rebuild and I get 30k miles out of it. Not happy and will never return to dealer.

Angie

Aug 25, 2014

All I can say is how disappointed I am in Kernersville Dodge! After trying to get in touch with someone to finically getting through and making service appointment which was within the thirty days refuse to replace the tracking system on my car! The seat is noticeably loose! And sits with one side higher than the other? I have heard so many excuses to the vehicle didn't have time to get checked out to well we will take care of it to well it has been over thirty days!! Which is what they are using for and excuse to not fix the seat! I had been in contact with someone but it's hard when your not getting a response from any one even Greg that sold it to me! It took writing a review to get someone to contact me! Whose was Stacy Hall. Now they have had my car since Thursday and they are requesting the return of the rental. I was told by Stacy everything would be taken care of and now that they are not willing to honor that requesting rental car back and my car picked up and I have yet to hear from Stacy since Friday at lunch! I was hoping for an honorable establishment and they have once again failed! One last tidbit thank you Matt for your kindness in the service department and Michelle in financing who I originally spoke with in inquiring about the car. Cheated and disappointed! Please read all reviews before buying!

Eric S.

Aug 12, 2014

I was looking for a truck in my budget saw one that I really liked, applied for financing online. I got a call within 30 minutes from Toni at Kernersville Dodge, told her what vechile I wanted and within 30 minutes or so she called back said I was approved. And Mac my salesperson is a character in a good way, makes you feel like you are talking to a friend of yours, he made the process easy too, let me test drive the vechile that I wanted and the rest is history. Next time I need a new or used vechile I will be going there.

u2nome

Aug 7, 2014

After finding the vehicle online and inquiring by email. I received a call from the saleswoman quickly. I returned her call and throughout our entire conversation of just 10 minutes she yawned 4 times. I definitely picked up on the fact this dealership could careless about their customers or any form of professionalism.

Cindy

Aug 4, 2014

This is the second vehicle I have bought from here and both times it was the easiest and most pain free experience I have ever had going to a dealership. I would recommend everyone to go to Kernersville Dogde and get their car. The best staff around.

Angie

Aug 4, 2014

I purchased a vehicle in early July my problem is that they knew I was coming that evening was even told they would get car cleaned up and be ready for me when I arrived. Needless to say car was not ready getting work done to it across the street. I had to wait for it to get to dealership and when it did arrive it was not clean! I was surprised after being told it would be cleaned up and was never told why it was getting work done across the street. After test driving I was told not to worry about the tire inflation signal being on it was because of the tire sensor! So not knowing what he meant figured the tire was low on air! But after purchasing the vehicle found out the next day that the tire sensor was bad and needed to be replaced???? This is a $70.00 to $80.00 dollar sensor and labor to have it replaced you are looking at another $75.00 dollars. This bothered me with salesman knowing what was wrong and not explaining to me that this is a repair the will need to be done. And if it had been in the shop the entire day until I got there in the evening why I. The world won't they replace this sensor before I purchased the car? I had issues with the salesman in which I had messaged the finance department which I had no response from but the salesmen called questioning me to what was going on and I let him know my concerns. He said he would get back in touch with me. Well of course it's now been not yet thirty days and I have yet to get a response from anyone at the dealership! Since having my car now for several weeks it has rained and now I am finding my car is leaking rain into my car on the drivers side next to front windshield? So this further frustrates me that I now have two issues that need to be addressed with my vehicle? Now I know what you customers mean to you at least the ones of a certain salesman.

New NC Resident

Jul 30, 2014

My family recently moved to Greensboro. I saw a commercial on TV for Kernersville Auto Dealership. My first contact was Toni online who arranged for my visit and test a Cherokee. I met Thomas in sales who assisted me with the sale and later Michael who explained in detail the leasing process. Once the price was agreed I met with Don who explained the finance and titling forms. I was treated well by the team at Kernersville and I am happy with the purchase.

Tom baucom

Jul 26, 2014

I contacted the dealer on the internet. I received a call from Michelle, and she helped me find my vehicle. She was very good and I got the exact jeep I wanted. Mary started helping with getting the loan and I believe she is the reason I am now the proud owner of a 2014 jeep wrangler. Thank you vert much to all that worked so hard to get the my jeep. I have already started referring people to this dealership. Thanks again

Sonny Routt

Jul 26, 2014

I purchased my truck on line from Kernersville Chrysler Dodge Jeep Ram. They were courteous, prompt and very friendly and easy to deal with. No pressure and answered all my questions. One of the best buying experience's that I have ever had with a vehicle. I highly recommend them to any one.

K. Swatsell

Jul 23, 2014

Service was very good. My sales rep Mr.Charlie Johnson was very professional and easy going with absolutely no pushing at all. I have already mentioned this dealership to friends and family. I would buy again from these folks.

jon

Jul 16, 2014

Overall it was an easy process. I would go back again if I needed another car or truck.

Johnny and Keisha

Jul 13, 2014

We brought a car last year from here and wanted to see of we could trade it in and get a new car. We called Erica Jones again whom helped us last time because she was very great. I spoke with her on the phone and told her what we wanted she said she would get to work on it and in about two hours she returned my call and said she had it worked out!! I then worked with Leon Hughes whom we also worked with last time as well and he tied the loose ends up and we went it and drove it and took it home. Leon explained everything that we needed to know about the car! These two people are awesome and will work very hard to get you in what you want. I couldn't be happier with there service and my new car!!

Amanda

Jul 13, 2014

Thanks Nick Economos for all your help. I had a great experience.

Deputy 71

Jul 9, 2014

We found 2 Jeep Cherokees online that we were interested in and called and found out that they were available. We went over and Frankie Peralta approached us with a smile as we got out of our car. He invited us inside to wait at his desk while he got the cars we had seen online. He had them brought out and parked side by side. We immediately liked one more than the other and drove it and decided we would buy it. The finance manager was nice but pushed to sell us an extended warranty and Glasscoat although I said no. He was doing his job but I still don't care for this part of the experience. The contract showed charging me sales tax on the dealer's rebate and being from Virginia this wasn't correct. I told him and he said the people in Virginia would get into trouble for not charging sales tax on the rebate. I agreed to putting the Glasscoat on and they were supposed to do it that day and we waited but the supervisor wasn't there so it wasn't applied and we had to come back another day to have it applied. I agreed to the extended warranty and changed my mind and canceled it when we came back to get the Glasscoat applied and was told that the total including sales tax on the warranty would be applied to my loan with Ally. Buying from Frankie Peralta was great but the rest of the experience with the financing was not to my liking. I regret not getting my own loan and just presenting them with payment. I also paid down $10,000 so the total wasn't financed and seems any refunds due me for the warranty cancellation or overpayment for my sales tax or registration could be refunded directly to me. I would highly recommend Frankie Peralta as a salesman. He impressed me as a true gentleman and a polite and good salesman. The rest of the experience will not encourage me to return as it has left a bitter taste and soured my experience at this dealership. I am also concerned about financing with Ally. So far we are liking our Jeep Cherokee and hoping we made a good choice and the Glasscoat was expensive and hope that it was a good decision to get it.

Justin Morgan

Jul 9, 2014

I has originally planned on getting diesel pickup two years ago but talked myself out of it. Fast forward to this past weekend and I purchased one. My experience with this dealership was great. Very professional and very quick. I was amazed at how many vehicles this dealership had and how many sales are made.

LW HIll

Jul 8, 2014

The buying experience was very straight forward with no gimmicks or sales pressure. Charlie Johnson was an an excellent help as was Nadia who communicated with us over the past few months via e-mail. I plan on doing my future business with them and becoming a repeat customer in the near future.

Mr. M. Block & Mrs. T. Block

Jun 30, 2014

Ok to begin, My husband bought me a new Jeep Cherokee on 6/24/2014. We hand washed it on 6/29/2014. And to our surprise there was white dots all over the hood and and the sides. Now this is not the first time we have had problems with them. We called the bank and told them what was going on and they said the car we traded in we could go back and get it. That this had not been funded yet! Well we take the local police with us because we know how these people work. They would not give us back our car and do the right thing and tear up the contract. I would like to really save anyone from this place I can because the bottom line is all they care about is the sale! NOT YOU! I dealt with them twice praying these people would not be what they really are Selfish and no compassion for the customer. I will be calling the Attorney General Of NC and BBB as advised by the lender. It saddens me to know it was a simple as them void the contact and giving us back our car! No new car we only had 6 days should look the way ours does on that sixth day! And knowing from past how dodge paint jobs where a mess, we do not really want to risk a fix. Because bad paint is bad paint! I hope this saves just 1 person from this place.

David Lowery

Jun 23, 2014

I started my search online, from the moment when I was contracted by the online department at Kernersville Chrysler Dodge. In my case Michelle Miller, things started to take shape. I saw the SUV I was hoping to purchase. This pasted Monday I was at work got a call From Michelle Miller, I told her what was going on, on my end. She said let me call you back. When she did the deal was done for me. I could not believe what just happen, it was all done by her and the sales team at Kernersville Chrysler Dodge. On last Thursday I purchase my SUV and love it. Once I started my search I noticed the prices were lower there than other locations I had been looking at. I had a great salesperson. Kevin Fierle who worked with me thought the whole purchase process. He was very knowledgeable about the Jeep I was looking at and bought. I would highly recommend Kernersville Chrysler Dodge to my family and friends.

Husker Bob

Jun 18, 2014

From my initial contact with Angela to our meeting with our sales representative,JD Mitchell, our buying experience was near perfect. I inquired via email and Angela was super prompt in calling. Yes they call you. Our sales representative was very professional and answered all of our questions. The whole process was efficient and handled with the utmost attention to detail and customer service. We drove 60 miles to buy a car from these folks and would do it again. A+ Their online advertising is spot on and honest. Great pricing too.

Williams Family

Jun 16, 2014

We had been looking at cars for two months. My husband stopped by and spoke with Ronnie explained everything from beginning to end. I test drove two cars, and the second one was the one!! Ronnie kept us within our price range and got us everything we wanted in a nused car . Best customer service!!! Ronnie was straight forward and didn't try to sell me something I couldn't afford. THANKS RONNIE YOUR THE GREATEST!!!!!

sanroth

Jun 16, 2014

Friday June 13, 2014 I went to have my 2012 Jeep Sahara Unlimited serviced. Oil change, Inspection and tire rotation. I was advised I needed a front end alignment because my front tire tread was wearing down on the outside and then left my Jeep in great hands for the work. While this was being done I went on the car lot pricing a 2 door Jeep for my husband. I noticed the 2014 4 door Jeep Sahara Unlimited in gold Rocky Ridge fully loaded lift kit with 8000 lb capacity winch sitting in the front so I checked it out. I went in and talked with Nick about the vehicle and asked for a print out on that one and a couple of other 2 door Jeeps. He was so kind and while I was waiting on my Jeep being serviced I asked him how much I could get that 4 door for with my Jeep as the trade in. It was such a great deal I did it. Nick was awesome, he answered all my questions and he was not a talk you into something kind of sales person he was there to answer your questions without trying to talk you into to it. With that being said I came home with the Gold one and had another great buying experience at Kernersville Chrysler, Dodge, Jeep, Ram. Great people work there and they help you! Thanks again Nick!!!

Ginger D.

Jun 9, 2014

I went into Kernersville Dodge on Saturday, just to look...that's all. Once I started looking I noticed the prices were extremely low. I had a great salesperson. Julius Wittenberg help me thought the whole process from start to finish. He was very knowledgeable about the Jeep I was looking at and bought. I would highly recommend him to my family and friends.

TZogo

Jun 6, 2014

I have bought many vehicles from many different dealerships and Kernersville Chrysler, Dodge, Jeep has been the very best I have ever dealt with. Quick response to my request on line. Friendliest and most helpful salesman and service department ever. I can't say enough about the overall service. Love the service so much I already recommended the dealership to someone else who already bought a vehicle from them. EXTREMELY SATIFIED WITH DEALERSHIP.

John Mrozowski

Jun 5, 2014

everything couldn't have been easier start to finish. i will be back again.

Big Blue

Jun 5, 2014

I was shopping for a 2014 Ram 2500 locally and on the net. Kernersville was one of the few dealerships that took the time to build and price out the truck with me on the phone, but they were the ONLY dealership that provided the best price from the get go. I really appreciated the honesty and straight forward no haggle approach, so I ordered my truck here, flew in to pick it up and enjoyed the drive home. I would like to thank Larissa S. and Mary B. for helping me to get the truck spec'd out and built exactly the way I wanted. Ladies you make a dynamic duo. Thanks Again, N.P

Gary

May 27, 2014

This has to be the best buying experience I have ever had. Not only, was my sales person friendly and professional, the internet person was extremely helpful. When we arrived at the dealership, Greg greeted us and took us right to the car we were wanting to purchase for a test drive. The price was fantastic, (a lot lower than our local dealership) and the paper work was fast and easy. When we purchase another vehicle, it will be with this group of great people. Gary

jody wyatt

May 21, 2014

angela, sean and i believe his name was oscar. they were all great. they made buying a car alot less stressful and they deserve a pat on the back . thank ya'll.

Unsatisfied Customer

May 20, 2014

On May 10th we purchased a 2012 Dodge 3500. First we were preapproved for the vehicle and the saleman knew we were coming that day to take possession of the vehicle paper work was not ready. Finally we are on our way home and the check engine light comes on about 38mins into our drive home. We then had to go back to the dealership. They ended up giving us a a loaner to which we had to ask for a tank of gas b/c the saleman acted as if it was coming out of his pocket. Our vehicle was kept for 3days and no follow up fm the dealership. When I called the dealership for status of vehicle got the run around from the Sales Manager and the Owner wanted to tell me that he wasn't making any money for the fact that the work that was being performed on the vehicle was under warranty..Cares more about making money than customer relations......

CarolinaGirl

May 17, 2014

I don't usually write reviews but we had such a great experience at this dealership that I felt I needed to convey it to others. We live an hour away from this dealership and knew exactly the Mazda 6 we wanted to buy. We also knew the price listed online was several hundred dollars less than anything in our area. We expected to arrive at the dealership and there be a catch of some kind. Well there was no catch. We kept waiting for it and it never came. Julius was our sales representative and he was just amazing. No used salesman-type stuff. No dickering back and forth. No pressure whatsoever. Just an honest price for the car we wanted, in a very efficient, professional way--which with two kids under seven with us, was so much appreciated. Also, Don handled our finances and was just as outstanding as Julius. We left knowing we got a great deal on the car we wanted and that we bought it from people who not only did their jobs well, but ethically. I cannot express enough how impressed we were with these two people and this dealership. I felt that both Julius and Don were exceptional and I really enjoyed getting to know them as people. In the future, we will certainly look to this dealership first when purchasing a car and will highly recommend them to friends and family.

New Dodge

May 15, 2014

I live about 300 miles away from Kernersville. The truck that I wanted was not available where I lived. I found Kernersville online and they had a large selection of trucks at better prices than I found elsewhere. I called them on the phone. Angela Adcock was very helpful. I made my order and the truck was delivered (Free) to my house by a very nice driver (Pedro). It was a good experience.

Jonathan S

May 15, 2014

I contacted by phone or email 6 other dealerships trying to get a price on a 2014 Jeep Grand Cherokee before I ordered it. Kernersville Dodge was the only dealer that didn't waste my time by trying to quote me dealer invoice. I even had 1 dealer email me while i was negotiating the final terms of the deal with my sales rep asking me to come see them before ordering my new car. She said" we usually get very aggressive on pricing once your in our showroom". I actully laughed out loud as i read the email. They should have been aggressive from the start like Kernersville Dodge is. From my first contact with Angela Adcock who put all the initial numbers together to the day I came into the showroom and finalized the deal with Mac Mccullough, I could not have asked for a better group of people to do business with. It was the most pleasurable car buying experience I have ever had and what should be a benchmark for all other dealerships to strive to become.

BestDealGuy

May 15, 2014

Buying experience was fast, no hassle, lowest prices around. But their customer waiting room needs a facelift & better wireless connectivity.

John

May 13, 2014

Recently purchased a 2014 Ram 1500 Quad Cab. Searched all over N.C. for this particular truck and they had many to chose from and the lowest prices. So thankful for the excellent staff who assisted me; Katie & Julius. If I decide to buy another vehicle I'll certainly come back.

David Halsey

May 11, 2014

Salesman was okay; you'd just better hope that there's nothing wrong with the car after you buy it. I was looking for an Explorer Sport Trac with a V8. Found one there, and their price was good. It had to be jump started for me to test drive (I was told that the dome light was left on). I bought the truck and drove it home to Virginia. On the trip home, the Check Engine light came on. Before that day ended, I was left stranded by a dead battery, and it had to be replaced ($132). Took it to my local shop for VA State Inspection. In order to get the inspection sticker: catalytic converters, RF lower ball joint, and 3rd brake light bulb had to be replaced (additional $382 in parts alone, including the cheapest cats that I could find online). Salesman told me that I'd have to deal with the manager concerning the problems, so I sent an E-mail asking for reimbursement for parts alone and followed up with a phone call (left message on voice-mail, of course). After two weeks, there's been no response. Maybe if you live in NC, they sell you a vehicle with state inspection completed; however, if you live in Virginia, BEWARE. You may be looking at significant additional cost before you can drive your vehicle, and apparently, you're on your own after buying from Kernersville Chrysler Dodge Jeep RAM.

4easter

May 5, 2014

From the start, a very professional buying experience dealing with Michele, Will, and Oliver at Kernersville Jeep. The staff was welcoming without being pushy at all. All questione were answered on my timetable without pressure. My trade was priced at a fair market value and the overall transaction was completed where all parties were satisfied. I have already recommended this dealership to friends and look forward to being a repeat customer myself.

Bill in WV

Apr 28, 2014

Everything was perfect, the staff helped in every way . They kept me informed on the entire process. The purchase price was great and the delivery from North Carolina to West Virginia was very smooth. This is a great place to make a vehicle purchase.

Blaine

Apr 26, 2014

I purchased a 2011 TDI from Kernersville Dodge last Monday evening. I drove the vehicle and tested everything. It seemed to be fine however, Iit was cold on Monday night so when I tested the ac I could not actually tell that it was not working. When I tried to use the ac on Tuesday and it did not work I called them immediately. Took the car back to them and they quoted me a 1800 dollar repair bill for the ac compressor and system which was defective. They are not willing to do anything to remedy the situation. Which is surprising being that they are a big three dealer and I would expect them to sell a vehicle that is free from major defects.

NCJedi

Apr 26, 2014

I wasn't sure that I would be able to trade in my vehicle, since I still owed on it. My partner started the ball rolling by calling and talking to Madison Knight, who worked with us to get all the information submitted and before I knew it, I was approved. I went in and talked to her and Dave Fierle and they worked hard to get me the best possible deal I could get. I drove away in a 2014 Dodge Journey and couldn't be happier. Kernersville Chrysler Dodge made my experience very happy.

Terry

Apr 26, 2014

We bought this truck over the phone and they shipped it to the house. It was one of the easiest purchases we have made. Our sales person Nadia was super nice and very easy to work with....

Leslie -

Apr 23, 2014

Can't say enough about Dave Fierle - my experience with Kernersville Dodge was awesome - excellent service on point no complains!!! I highly recommend!!!!! In fact, have done so already -my friend will be visiting today!

Tina

Apr 19, 2014

Went to purchase a car and my daughter ended up buying it..it needed a front end alignment and tbey did it no problem. Her vehical was a 2011. We ended up driving off with a great deal on a 2014 van. I might also add omar literally spent all day with our two vehicles. He was very patient and worked with financing until we were all satisfied. Michele whom we were initially email with finance info was also very helpful and quick to respond. We will Shop again..thank you very much..

Dale E.

Apr 18, 2014

Julious was a great salesman. Helped us find the best vehicle for our situation. I have purchased 3 vehicles from this dealer, and still go there first! Quality service!

ricky perkins

Apr 14, 2014

just the best ,,, very nice , would buy again,,!!!!!!!!!!!!!!!

BigRed

Apr 7, 2014

I bought a used dodge nitro from them and loves the process my only issue was the listing about the cars options wasnt right and the interior was not near as clean as it should have been to resale...i will say once i told them of my unhappiness they were very quick to fix the issue.

Jennifer and John H.

Apr 7, 2014

We live in New York and purchased a Ram truck from Kernersville Dodge. We did everything online or on the phone. We had never bought a vehicle online and were very nervous! They were so accommodating and bent over backwards to make sure everything went smoothly. Even the drivers who delivered the vehicle and took our two trade-ins were polite and courteous. The whole experience was pleasant. We would highly recommend this dealership!

Tooth #)*at

Apr 1, 2014

Very easy to work with. Did 90% of the buying through email. Was drooped off at my house within a few days. The only negitive was the back up sensors were not working when I got the truck.

VT Hokie

Mar 31, 2014

I researched online; most dealers have a few 3500 SRW RAMs; Kernersville has several hundred to choose from. I researched their inventory online; walked in with a short-list. Identified the one I wanted and completed the deal in short order. Process was very quick and efficient. The sales team was very professional. They followed through with their advertised discount price and gave me a very fair allowance for my trade-in. No complaints whatsoever.

Justin Smith

Mar 25, 2014

On March 21, 2014 I purchased a Brand New 2014 Ram 2500 From Angela Adcock at Kernersville Dodge. I cant say Enough about how friendly,kind, And helpful Angela was during the buying process. Communication was excellent. I had over 28 Emails back and Forth with Angela, And A few phone calls. She answered every Single email and phone call for me. Before Speaking to her I had contacted RAM and made complaints about 7 other dealer's, And how they treated me. Then I was lucky to find Kernersville Dodge. Beside how well Angela treated me, She also got me the absolute best price around, And gave me A fair amount for my trade. When the deal was finalized They dropped my new truck of at my front door and took my trades. Overall I give Kernersville Dodge And Angela A++

Stan The Gator Fan

Mar 17, 2014

I was able to locate the type of truck I wanted to but using their on-line inventory. When I arrived at the dealership I was surprised to see even more trucks on their lot with the features I was looking for. They gave me a fair price on my trade and I left with the truck I wanted and my wife really likes it. Thanks Thomas and all the staff who assisted me in my purchase. Gator Fan

reaper

Mar 17, 2014

Well bought a 2012 ram 1500 there and had nothing but trouble with it since bought new in 2012,finily traded for 2014 ram 1500 drove it home and check engine light come on took back they cleared light left dealership drove 10 miles light back on returned to dealership next day only to get a rental truck still in shop.

T.P.

Mar 17, 2014

They realize that folks can do their own research via the internet. After searching for the vehicle I wanted with the options I was looking for, this dealership had what I was looking for including price. From arranging the test drive to doing the paperwork, there wasn't the typical high pressure approach. All my questions were answered throughout the process. The negatives were mostly minor annoyances and not directly related to the salesperson I worked with. - Although I scheduled the test drive a day ahead, and confirmed it the day of, I had to wait for the vehicle to be accessible. - Had to stop and gas the car during the test drive. - The finance department seemed understaffed. Once the deal was made and financing approved, I had to wait a long time to sign the papers. -The exterior of the car wasn't cleaned as well as it should have been. -Other than confirming the car was still available, I felt like setting it up ahead of time was pointless and that it would have taken the same amount of time if I had just showed up. If the above issues were improved it would been the best car purchasing experience I have had.

Anthony

Mar 17, 2014

After spending time looking locally for a new Ram 2500 I was starting to get put off with the whole process. I found out about Kernersville Ram from a truck forum I am a member of. I spent the better part of a month emailing Larissa Santos about trucks, questions and working up deals. She was always quick with a response and always answered my questions. When the time came to purchase I was even more amazed. I was buying from VA and would never set foot in the dealership due to it being over 4 hours away. That was not a problem for them.... They offered me a fair value for my trade, great deal on the truck and we did all paperwork via email and Fed Ex. They sent the truck up on a flat bed and took my trade back. The delivery guy could not have been nicer and the truck was spotless. THIS IS THE ONLY WAY TO BUY A VEHICLE!!!

ken olson

Mar 14, 2014

was with my wife, when we looked at a vehicle there. very unhappy with their sales team. I'd really question some of these so called happy customers. Has not been my experience, better have it checked out by a pro-mechanic, before you purchase here, car we looked at had bald tires,damaged undercarriage,and 3000.00 over book,I guess they like their car ,they are gonna have it for along time

Steve King

Mar 3, 2014

finding the right jeep on line was easy--dealership salesperson was good

John

Mar 2, 2014

I found the car of my dreams on the internet. It led back to this dealership. I called and got help right away. Within a few hours and calls back and forth I had a deposit down on my baby. Everyone I dealt with through financing, delivery, sales, management were absolutely THE BEST. Very kind and willing to explain the process to buying over the phone and getting it delivered. Even despite the distance I will absolutely look here first for my next vehicle!!!

Tscragg

Feb 24, 2014

I just purchased a 2011 chevy equinox from them and I love it!!! Julius was my sales representitive and he was awesome. He showed real compassion and understanding for me and what I was looking for. He made the entire experience great!! He helped see my options a lot better than other places I went to to buy a car. He helped me stay in my budget and put me in the car I wanted. I looked for this car at 3 other places and Julius by far helped me the best! He even helped me entertain my daughter when she began to get a little cranky! I love my car and love this dealership. I will definitely go back to purchase my next car!! I recommend everyone go to them.

Pastor Peter

Feb 21, 2014

I knew exactly what I was looking for- a used, late model Dodge Grand Caravan. I used cars.com to find some in my area and Kernersville Dodge had nearly a dozen for me to choose from. Once we narrowed it down to just 2 we used the "contact dealer" option and Larissa Santos got right back to us. She helped us do a financial application on line and set us up with an appointment to come in and look at the vans. At the dealership we were helped by the best salesman I've ever known- Julius Wittenburg. He was like an encyclopedia of Caravan knowledge and explained everything to us. He was no pressure (even when my wife made it clear she was in love with the car) and we seriously enjoyed the process. Since we did financing on line before we came it was a snap from there. I can;t say enough about how great Larissa was on the front side and what a blessing it was to have Julius to carry us to the finish line. The real cherry on the top of the experience was the fact that Julius prayed for us before we drove off in our new (to us) van. We had been open about our faith as we talked and found that Julius shared similar beliefs; it meant a lot to us that he did this! We will most definitely be coming back to Kernersville and to Julius!

Adam Rose

Feb 20, 2014

After test driving the Silverado I would end up purchasing, a red light should of went off in my head when the salesman kept discouraging me from having my own mechanic inspect the vehicle. I had never seen a salesman not be encouraging you to have the vehicle inspected independently to assure yourself they were selling a quality product. After being rushed into purchasing without my own inspection, I take it to a mechanic a few days afterwards to find out a section of fuel line had been replaced with rubber hose. This of course after being assured of how high quality the vehicle was because "it passed state inspection". The tires are also worn to the point that they will need to be replaced within a month after its purchase along with the brakes. I was told verbally by the salesman that any small issues would be taken care of, such as tires, brakes, and other small issues. Well I drive 45 minutes back to the dealership, spend 6 hours of a Saturday waiting to only have the fuel line problem fixed. Have to drive that 45 minutes back sometime soon when the parts come in to fix the non-working driver side windshield wiper (mind you "it passed inspection" and windshield wipers are part of that inspection) hopefully I don't have to drive too many more times in the rain as I have already had to do in this high quality vehicle. Not to mention that I have to figure out how to come up with $1,000 for new tires and brakes since "it passed inspection" the sales department won't do anything about either of those. While getting the fuel line repaired the mechanic even told me how bad it made them look that they missed that since they had the truck on the lift to replace the exhaust before it was sold and that fuel line was in the open and plain to see. Obviously the mechanics recognize like anyone should, just passing state inspection doesn't always ensure that the vehicle is ready to go, however, wasting time explaining that to anyone else there is as pointless as explaining it to a brick wall. Bottom line, don't fall for it like I did. Take the vehicle to a private mechanic. This place cares more about getting their trade-ins through inspection and back out on the lot as quickly as possible and don't take the time to make sure they are selling quality vehicles as any other reputable dealership would do.

Bruce Doerr

Feb 14, 2014

As of yet have not received my RAM yet, due to inclement weather. Not worried it's a RAM, sure it's awesome. Anyway the buying experience was great, top-notch in fact. Angela was super to deal with and made it happen. 1250 miles away from where I live and the most affordable dealer I could find. They are out to sell. Who cares where you live give them a try first. Thank you KERNERSVILLE CHRYSLER DODGE JEEP RAM!

Eddie

Feb 11, 2014

Great buying experience dealing with Charlie Johnston. I was not really expecting to buy the day I did but he and the rest of the staff made it a "less stressful" experience. Bought a new Ram truck and so far I'm very satisfied with it. I have also called and spoke with them since the sale and they were very helpful. I had called to tell them that I was not overly pleased with the detail clean up of the vehicle at the time of delivery. They agreed to detail the vehicle again at my convience. I would definitely recommend this dealership!

M.Womack

Feb 10, 2014

I found the Sprinter van on Cars.com and sent in an inquiry, Mary Badgett called me to follow up. I thought it was a good deal and flew in from FL to pick it up and drive it home. From the people I met in service to Mary handling the paper work I was in and out in an hour. Great Experience, I recommend them, and I am a car salesman as well.

Tahoe

Feb 5, 2014

Very helpful salesman! We called our salesman and told him exactly what we wanted to look at from their website. He looked them over, drove them and gave us valuable information on them. After that we drove in from out of state and bought a car. Thanks alot for all your help.

Vern Sullivan

Feb 2, 2014

This was my first time buying a vehicle through the internet and my experience with the folks at Kernersville Jeep was nothing but spectacular. Within 20 minutes of sending an email about a 2014 4 door Rubicon Nadia Pennino had called my cell phone per my request. I was able to fill out the financing forms online and was approved and had a purchase order by the end of business on the same day. The process was smooth and I was able to set up delivery of my new vehicle the following week, once again per my request because I was going on vacation the next day. The staff I worked with Nadia, first contact, Mary, in sales, Don, in finance, and the delivery driver were excellent and friendly. Thanks

Debbie

Jan 29, 2014

After looking on line at several vehicles we decided to buy the Dodge Nitro 4X4. The pictures looked very good but it looked even better in person. After contacting the dealership we scheduled a time to come in. Everyone was very nice and so helpful. Buying process was very simple.

Jeffrey,Molli,Angeleah

Jan 28, 2014

My family and I went the day after Christmas to drop off copies of my pay check stubs and much to our surprise only a couple of hours later we drove away with a 2010 Dodge Journey. Needless to say we were very pleased with our experience! Everybody was super nice and did everything to make our buying a car a most pleasant and quick experience. Considering my credit was fair at best they got my family and me a great deal. I recommend the good folks at Kernersville Dodge for all of your car buying needs.

Happy

Jan 28, 2014

Purchased a truck from out of state and on line only. No visit to the dealership. The new truck was dropped off in front of my house and the trade was picked up and taken back. Everyone from Internet sales to the delivery driver was very nice and easy to deal with. They had a larger inventory then our local dealership and the exact truck I wanted. I would certainly buy from them again.

reddog

Jan 26, 2014

Purchased my new truck Dec 12th, well worth the three hour drive. Spoke with Nadia over the phone for about a week before visiting the dealership. Saved THOUSANDS $$$$. Local dealer would not come off the " adjusted market value " that was $4000$ more than the sticker. Kernersville Dodge was very straight forward with there pricing what is posted on there website is what you pay. This will be the first dealer I contact when buying any new vehicle.

Tracy Warren

Jan 23, 2014

I'd been working with Nick Economos for several weeks while looking automobiles and trucks that interested me. When I found the 2006 Chrysler Pacifica, I knew that was the car for me. Even though I was not accustomed to paying what the dealer listed as the price for an automobile, I found the price to be extremely competitive when comparing with other dealerships in the area for the same or similar automobile. The internet posted price was absolute and very fair. Nick made the buying process easy and the time spent with the actual purchase was not lengthy. Everyone I spent time with was efficient and cordial. That very evening, the dreaded Check Engine light came on. When the ding sounded, I didn't even have to search for it because I have owned Chrysler products before and knew what it was. I drove the Pacifica back to Kernersville Chrysler Dodge Jeep RAM the following day of the sale and spoke with Lenny Bolden, Assistant Service Manager. He took the Pacifica right away and the mechanic determined the vehicle needed a new catalytic converter. Oh no, I thought. I knew the hundreds of dollars associated with the installation of this part of the exhaust system because my 2002 Concorde needed the same part after 250K miles. The part was installed in about 3 hours.....NO CHARGE. I was pleased to say the least. I will recommend my friends go to Kernersville Chrysler Dodge Jeep RAM for their next automobile purchase.

Greg

Jan 23, 2014

After searching various local dealerships with no luck, I resorted to try and find the vehicle I was looking for on the internet. It was obvious that one dealership stood out above the others in not only price and selection but also giving me the most for my trade. I worked the deal over the phone and emails (both price and financing) with minimal inconvenience. My truck was also deliver directly to my house (5 hours away) within a couple of days of the pruchase and was exactly what I was looking for. Great experience..Thanks Michele, April and Mary.

T. Hammock

Jan 21, 2014

Everything was straight up. Everybody we dealt with was just as nice as they can be. Everything was explain and all our question was ask. If the salesman (Ronnie Welch) didn't know the answer, he would go and ask somebody that did. I never felt pressured to buy the Dodge 2500 truck. I could have drove every tuck there if I wanted to. I would not hesitate to recommend Ronnie and Kernersville Dodge to anyone else looking for a vehicle.

Charles Henriques

Jan 17, 2014

To all future buyers, please be advised that I was very pleased with the nice and wonderful professional people at Kernersville Chrysler Dodge Jeep Ram. I drove all the way from Connecticut to make a car purchase and was not disappointed. The pictures on the internet and the car in person were indeed very accurate. On a scale from 1 to 10, I give them 9.9 and because I never rate anyone a 10. 9.9 out of 10 says it all. I sure you will agree with me Charles ( Carlos ) Trumbull CT

Kevin Watson

Jan 16, 2014

We recently were looking for a Town and Country and had looked a several different places but the cost of other places were much higher for less features. After researching how much this van was worth vs how much they wanted for the van that was to the T what we wanted it was a no brainer. We went and they were exteamly busy! We met with Omar and he ask us to wait just a minute and let him get the keys. He then said for us to enjoy a test drive. We came back and talked about financing and we wanted to sleep on it. The next day I told him we wanted it and would be to get it when I got off work. They had everything ready when we got there. An hour or so later we were driving the van we wanted the way we wanted driving home. Would recommend the dealership to all my friends. Go see Omar he is great!

Jerry

Jan 14, 2014

Great discount and straight forward to deal with. All are professional people.

Davidson's

Jan 8, 2014

Drove 2hrs only to come home with nothing. Andrea was wonderful in getting us approved over the phone. Only to get there and be told by sales person hope he was one who said our truck was in service in pieces and needed $3000 worth of work and that we were not allowed to see our truck. H e spent the whole talking on his cell phone. Very unhappy after was promised truck was ready for us to sign paperwork and drive home. Very disappointing they wouldn't even let us look at the truck or show us others. Finally we just walked out.

TimK

Jan 6, 2014

Went to look at a JKU Rubicon. Leon was very helpful, and accommodating. He was able to work efficiently with me as well as several other customers, and at no time did I feel like I was neglected. We were able to come to an agreeable price, and the actual sales transaction went very smooth also. I never felt pressured to buy the Jeep, nor any other of the things offered. I would not hesitate to recommend Leon and Kernersville Dodge to anyone looking for a vehicle.

Robbie

Jan 4, 2014

I purchased a brand new Mega Cab Dually. I didn't even go to the dealership. I called and talked to several different people about the truck that was advertised on the internet. All of them went out of their way to help. I had the truck delivered right to my door the next day. Awesome to deal with!

Raymond hoag

Jan 4, 2014

I had an absolute awesome experience with Kernersville Dodge I will never buy a truck anywhere else Angela addcock put up with a lot of my mess and walked me through everything I made the deal Monday truck was delivered to my driveway Wednesday and was nicer than it was in the pictures. I can't say I have ever had a better experience with a vehicle purchase.

Henrik of High Point

Dec 31, 2013

I started with Michelle online and told her what I had, what I wanted and what I was willing to pay. She didn't play games and told me what she needed to see if it was something they could do. I had already done my homework and knew what the vehicle was worth and what comparable dealerships were asking. By the time I stepped into the dealership, I was financed, had a value for my trade and simply had to test drive the car to make sure I was happy with it. It was a easy and enjoyable process!!

David A.

Dec 25, 2013

What a seamless buying experience! I had been looking for a Ram 3500 Laramie Limited for a month with multiple requests with dealers from New York to Florida. Very few replies came back from the others with,frankly, not a great offer on the ones that did reply. Not only was Kernersville CJD better , it was $2200 better!! No games, easy finance, and since I live in Maryland they deliver within 500 miles for free !! WOW! The truck was delivered to my front door with the papers to sign clean AND a full tank of diesel. Katie Ward was awesome from start to finish with very prompt replies to emails. Thank you Kernersville, I love my truck, and the whole purchase experience.

Steve H.

Dec 24, 2013

I recently purchased a 2013 Ford Focus through Kernersville Dodge. This was a very pleasant experience compared to dealerships I've dealt with in the past. The sales staff were very courteous and accommodating, and the whole buying process was fast smooth and without pressure. I would definitely buy from them again.

Carter back in a jeep

Dec 18, 2013

Dropped by Kernersville Jeep to have a look at their inventory at that time they had a lot of customers, I went home and sent they an email telling them what I was looking for in a jeep. I received a call within five min. and setup a time to meet the next day. I test drove a couple of jeeps and ended up purchasing a rocky ridge conversion. I was very satisfied with their customer service team they answered all my questions. I'm very happy with my purchase even though my wife needs a step later to get in MY JEEP.

Billy & Linda H

Dec 17, 2013

1st the Excellent regarding the "Buying Process"! This dealership was the 1st we found that could answer our questions about the truck we were looking to buy. Their knowledge and desire to help influenced our decision to go forward with the purchase. We were hesitant about purchasing the truck "sight unseen" - but the sales staff assured us that they did these types of sales all the time! Delivery of the truck was as promised and we are delighted with our new vehicle. 2nd the Fair regarding the "Customer Service" - let me clarify that this is not the Customer Service we received from the Sales Staff, they were excellent. This is about the Customer Service from the Administrative and Finance Departments. From the very beginning - we encountered problems. The 1st problem was an email we received providing an email address to send documents required from us - I sent the documents to the email address provided, however the person had given an "incorrect" email address, so the documents were never received by them. Additionally, this person only asked for part of the documents needed and she never followed up. We received a phone call from one of her associates fairly late that same night, saying they also required additional documents - but she never indicated that they hadn't received the original documents requested. I discovered the problem the next morning when the emails I had sent showed up in my spam mail as undeliverable. So I called to try to let them know about the email address problem - neither of these people answered their phones, so I left voice mails for them both. We never heard back from them, but received a call from yet a 3rd person saying they had not received the requested documents. So you can see that there were too many cooks in the kitchen - and none of them seemed to be sharing information. We finally confirmed that all of the documents they needed had been received. We required a 5th wheel package to be installed on the new truck and also wanted to purchase a 60 month extended warranty which had not been included on the original Buyer/Seller agreement. After leaving several voice mails and complaining to the "Salesperson", we finally got the corrected Buyer/Seller document and the correct amount of $$ due. Upon delivery of the truck to our location, the driver had been given the incorrect amount $$ due - so once again we had issues due to errors on their part. The driver said the check had to be the amount he was told to collect, even though we knew it was wrong. I called our Salesperson to let them know about the error, and also called and left a voicemail for their Administrative person. I finally got a call back 2 days later from the Admin person. I had to demand that she contact her Finance Department to confirm that there was still an amount that we owed - apparently they don't communicate well with each other. Once she confirmed the amount, I gave her a credit card to charge the additional amount to. She said she would run it and call me back shortly with a confirmation number. 3 hours later, I had still not heard back from her. I could envision my credit card information laying on her desk available to anyone. I had to leave her yet another voice mail asking that she call me back - and when she did, she apologized saying when we got off the phone earlier she had to go straight into a meeting. You know - that's just not very professional!!! She should have taken the extra 2 minutes to call me back so I would know that everything had been taken care of. At the writing of this review, everything has finally been worked out and taken care of, but I can honestly say that I think some training for their Administrative staff would benefit their company and would help eliminate all of the problems we encountered during the purchase process. I struggled with whether I would recommend this dealer to a friend - I am saying "Yes" just because their Sales Staff were so terrific!

Rubicon for retirement

Dec 17, 2013

I looked a long time for for my 2010 Jeep and found the best deal at Kernersville. I delt with Coletta via email and when I showed up, Ronnie worked with me. Oliver in Finance walked us through all the details and off we went in our , new to us, Jeep.

nate

Dec 12, 2013

These guys are a great dealership. I had a conversation ove rthe phone to negotiate a deal up front before even going to the dealership. They were straight forward with the pricing. The experience once i got to the dealership was good as well. I was greeted as soon as i got out of the car and was in the truck for a test drive in 10 minutes. The only reason io ddint give 5 stars is because of the typical 3 hour wait on paperwork, which only took 5 minutes once i actually sat down to complete. Other than that i would definately buy from again. their prices were extememly competative and i surched accross county for this particular truck and options.

Eric Johnson SR

Dec 2, 2013

I BOUGHT 2007 FORD F-350 FROM DEALERSHIP TEN DAYS AGO MY SALESMEN MAC MCCULOUGH WAS EXCELLENT SALEDMEN ATTEND MY NEEDS FOLLOW UP ME AS FAR FINANCE PROCESS HORRIBLE FINANCE MANAGER BARELY LOOK AT ME I HAD ASK QUESTIONS PAPERWORK GET SHUFFLED TO ME I SHOULD FELT BETTER THAN I DID IN THIS BUYING PROCESS I HAVE BOUGHT CARS PAST THIRTY YRS HAD ALMOST EVERY BRAND VEHICLE I DIDNT GET WARM FEELING PLAIN AND SIMPLE I BOUGHT VEHICLES MANY STATES.ALSO TRY GET HOLD FINANCE QUESTIONS LEAVE MESSAGE NO CALL BACKS

BShort2013

Dec 2, 2013

I purchased my vehicle from Kernersville Ram sight unseen and I am very happy with their customer service. My vehicle arrived extremely quickly and was exactly as they had described! I purchased my vehicle from almost 600 miles away and I would gladly purchase from them again. A++ in my book!

Rick R. design

Nov 27, 2013

Very professional. Answered all of my questions with care and understanding.

Eric

Nov 27, 2013

Worse experience every wound up buy vehicle regretted it everyday since

Steve

Nov 21, 2013

Love my Chrysler 200 convertible! Will Sanchez and Michele were very friendly and helpful. These people know how to move cars and have the process down to a science. Keep in mind they are very busy on Saturdays and it may take a while to get your car.

Kevin

Nov 19, 2013

I found and bought a used Saab from Charlie Johnston at Kernersville Chrysler Dodge Jeep, If you are looking for a new or used car do yourself a huge favor and call and ask for Charlie. I am very pleased with everyone I came in contact with at the dealership. The car is exceptional and I could'nt be happier with it. I have been a Saab driver since 1989 and have owned many different models, this one takes top honors! The Saab mechanic I have used for the past 25 yrs checked the car and told me it's perfect! I really like the fact that the Kernersville dealership were honest regarding service performed on the Saab. The icing on the cake was the financing deal they found completing a truly pleasant purchase!!

Wayne B.

Nov 19, 2013

Good dealership to work with. Had all my paperwork ready prior to me coming back up to close the deal. Good people to work with and had the best selection of used trucks around the state.

Pemerson

Nov 19, 2013

Sales personnel gave good information about new vehicle. All adminstrative paper work was taken care of and the inside marketers gave great information and details about vehicle.

Jennifer Ashcraft

Nov 12, 2013

Great selection, great prices, great people! Kelly is very knowledgable and a huge help!

Preacher Jon

Nov 12, 2013

everybody was great BEST website ever they had the truck I was interested in waiting for me when I pulled on the lot all went smooth I would recommend them highly Thanks Charlie!

F Troop Shootist

Nov 8, 2013

I was shopping for a New 2013/2014 Dodge Grand Caravan using Cars.com. I was disappointed with the dealers in the immediate Raleigh, NC area. Their internet sales programs are soring lacking commitment to the Internet Buyer. I feel there was no difference between a walk-in Customer and an Internet Customer. I decided to widen my search area and found a couple of Caravans (Red 2014 SXT & Silver 2013 SXT) at Kernersville Chrysler-Dodge-Jeep-RAM, that fit what I was looking for, at prices that the Immediate Raleigh, NC dealers could not even come close to. I sent inguiries via the Internet at around 10 pm on a Thursday night and received a phone call from an Internet Rep, Erica, by 9 am Friday morning. I asked if the (2) vehicles were still available and if the prices listed on Cars.com was correct. The answer was Yes to both. I told Erica that I would be at the dealership around Noon to look at the vehicles. I arrived at the dealership at 11:45 am, after an easy 90 minute drive. I was greeted by a salesman, Ronnie Welch, upon my arrival. Ronnie checked in with Erica and got the information of what I was looking for. He brought out the keys and we went to the Cars. After sitting in and looking through both and I decided the Silver 2013 SXT was what I was looking for. We took the Caravan for a Test Drive and I decided I wanted it. I had my Trade-In appraised while we started the paper work. I wrote a check and was driving home a Silver 2013 Dodge Grand Caravan SXT, also with a full tank of gas at 2 pm. (I arrived at 11:45 am and started home at 2 pm) If you are a serious Internet car shopper and want a great price on a car, go to Kernersville Chrysler-Dodge-Jeep-RAM. I will the next time I am in the market for a car!

Adrian

Nov 1, 2013

I had a good experience because the dog recommend anyone to shop their

Catherine Adams

Oct 24, 2013

I just bought a 2013 GMC Terrain that had only one owner. Needless to say for a used vehicle it was still very brand new. I picked it out and our salesman let us drive it and when we got back I said, " Let's get it". The finance manager and the salesman worked out a great deal and we drove it home. We have a great experience at Kernersville Dodge. On the lot we got to do our own thing. There was no pesky salesmen following us around like vultures. They just let us walk around and they let us come to them. This is the third vehicle we have bought from them and will continue to buy from them in the future.

Car lover

Oct 14, 2013

Not pleased with the Internet associate placed on my application. She does not return phone calls in an appropiate time or fashion. I am disappointed with the turn around of my application process

Kpowers

Sep 16, 2013

After shopping around several dealers I decided to buy my pre-owned Jeep Grand Cherokee from Kernersville Dodge. I was greeted by Kreg he was very knowledgeable and made my buying experience smooth and painless.

ZeroHelp

Sep 16, 2013

Not very helpful at all. I inquired about a Jeep and never received the requested information. It's like nobody cared. Will not shop again.

mudonthetires

Aug 29, 2013

After searching online for a few weeks I finally found the exact Jeep I was looking for. I called the dealership to get some more information on the vehicle seeing as though i was around 6 hours away from kernersville, I spoke with Nadia in there internet sales department she was very knowledgeable and made my decision to make the 6 hour trip well worth it. Once I got there I was greeted by Brandon who was more than happy to let me test drive the vehicle. We then sat down and went over numbers and agreed upon a price and that was that I filled out some paper work and I was on my way back home. The next day I got a phone call from Nadia asking me about my experience and I had nothing but great things to say about the entire staff. I would not hesitate to purchase from them in the future.

Camper Guy

Aug 23, 2013

I read several negative reviews on this dealership recently but I have to say that my experience was spot on. I made the two hour drive from Roanoke because I was interested in a 3500 pickup they had. I had been working with them online for a few days on the price and we were within $500 so I drove down to give it a test drive. They worked with me on the difference and met my target and I drove away happy. I was in and out in two hours and everyone I met was exceptionally nice. Mac was my salesman and he was fantastic! Thanks guys!

JWRogers01

Aug 16, 2013

After buying a Jeep Commander from them and then having to take it back 2 times in one month (the first time they told me they could/would not look at it due to the check engine light not being on), they had to re-flash all of the shift points. I was told if I had any more trouble with it that they would take care of the issue. Fast forward roughly 9 months and all of the shift gauge lights come on and the Jeep starts downing shifting all the way to park (while my wife was going 55mph on the highway). In the process this down shifting to park destroyed the whole front differential in the Jeep. After contacting them and finding they charged roughly 40 dollars more than another Dodge dealer that was near, I decided to have the other on tow it. To make a long story short, the other Dodge dealer (M&L Motors) told me that the issue started with a bad shift module and that having to re-flashing it should have had the module replaced. After talking with other Dodge dealers they all agreed that re-flashing was nothing more than putting a Band-Aid on the real problem. After talking with JP at Kernersville Dodge and being told they would try and work with me and get me a discount, I was told later that day (after I had to call to get him again) that they could/would not help me. The dealer I took the Jeep to told me that they would help me either fix my Jeep or get me into another vehicle (this is something that you would have thought Kernersville would have done).

Mark &Twania Block

Jul 15, 2013

Oh my, Where to start!? We went to this place on June 29 2013 and traded my 2004 BMW X3 for Dodge ram 1500. So this was a Saturday. On Monday July 1 2013 we where back out there telling them I wanted my BMW back. No problem let the pay off check clear and we will let you buy it back! So everyday we where calling or going by still letting them know we wanted my car back! I was promised no problem when your bank shows they have got the payoff. We will proceed to get your car back to you. Here comes the sad part I really loved this car and they sold it even before the check clear my lender . You will see where some people on here have written wolfs in sheep clothing, no truer words could ever be said or written to describe the people that work there!!

JOSEPH MCNEW

Mar 5, 2013

SAW THE TRUCK OF OUR DREAMS ON THE NET. WENT TO LOOK AT IT THAT WEEKEND, SALESPERSON WASN'T THERE, SO A GENTLEMAN SHOWED THE TRUCK, PUT 10 GALLONS OF GAS IN IT. THAT'S ALL THEY ARE ALLOWED HE STATED. CHEAP, BUT BEARABLE. DURING THE PAPERWORK, NOT BUDGING ON ASKING PRICE, TAKE IT OR LEAVE IT.WE WERE CONCERNED THAT THERE WAS ONLY 1 KEY. SALESMAN STATED THAT'S HOW THEY GOT IT. WE TALKED WITH 2 OTHER DEALERS WHO STATED THEY MAKE KEYS IF NEEDED, WHY SHOULD THE CUSTOMER SUFFER WHEN SOMEONE ELSE LOST THE KEY ? ASKED FOR COFFEE WHILE WAITING TO SEE THE FINAL GUY, SALESMAN POINTED TO THE REAR , SO WE WENT BACK TO RECEIVING ENTRANCE TO FIND A PAY MACHINE FOR OLD COFFEE...REALLY??? THEN WE RECEIVE A MAIL STATING OUR SALESMAN DID NOT ANSWER OUR QUESTIONS AFTER WE PAID 20,000 DOWN, THAT SHE WAS NO LONGER WITH THE DEALERSHIP. AFTER MAILING THE OWNER AND THIS OTHER PERSON THAT MAILED US, THE OWNER DID'T EVEN REPLY AND THE OTHER SALESMAN STATED THAT'S WHAT WAS IN THE PICTURE...1 KEY AND THEY WOULD NOT MAKE ANOTHER KEY. THE NEVER OFFERED A HALF- HALF DEAL OR ANYTHING. JUST THEY HAD THE MONEY AND THEY WERE DONE...SOME SERVICE.. I WORK IN A LARGE PLANT, AND WORD GET'S AROUND... I WILL NEVER GO BACK TO KERNERSVILLE DODGE AFTER PAYING OUT OVER $200. FOR A NEW KEY (AT A GOOD DEALERSHIP WHO DISCOUNTED WHAT HE COULD).

Customer service is NOT overrated!

Feb 16, 2013

I believe the car was a good deal, overall. However, I don't feel the dealership was upfront with me about several specific items. I had to buy two car keys (it only came with a valet key) and a battery (was dead). I am STILL waiting on some of the things I was promised. Also, e-mails and phone calls were not returned. Omar, the salesman, was great though. Make sure you have PLENTY of time, even if you plan to check out a car you already have in mind! There are plenty of salesmen on duty, but they are all busy. If you're a sports fan, they have several large TVs you can watch while you wait. There is also a restroom on the premises.

B-Rad Whit

Feb 15, 2013

We found a 08 Ford F-450 on Cars.com at this dealership. We called to ensure the truck was still available before driving 2 hours from Charlotte. We were greated by Greg ( McLovin ), and were shown the truck and did the test drive. The truck was just as advertised. No surprises. The only issue was a cd was stuck in the 6 disc in dash changer. The Manager, Mike Moore finished writing up the deal. He seemed to be honest and a straight shooter. The only issue with the deal was the time it took us to get into the office to sign the paperwork. We were there for 4-1/2 hours. This was not our first time at a dealership, so we were not surprised. The truck was what we expected, we got a good price and the financing was very acceptable. If we can't get a stereo shop to remove the stuck cd, or if it acts up after it is removed, Mike ensured us it would be fixed, we will be happy with this truck. Everyone we interacted with there, Charlie, Greg, Craig, Mike and the finance guy, were all very personable and professionable. Well worth the trip.

Pat

Feb 6, 2013

I have called this dealership twice and unfortunaletly talked to the same person who was rude to me on both occasions. Her name was Mealnie. I was trying to get information on a used vehicle. She offered no helpful information when I asked about a particular Jeep. She told me to go to the website and look it up myself. I took information from the car fax and called the previous dealer in SC and was able to get the information I needed. I called back on the next day, enede up talking ot her again and was again treated disrespectfully. I was very interested in this vehicle but have decided against dealing with this dealership because of this employee. I'll take my excellent credit and business somewhere else.

Looking for a new truck

Feb 1, 2013

My husband and I went to look at a truck on two different occasions, the first time we got there they couldn't show us the truck because the keys were locked in it! My husband found another truck to look at, we called to make sure it was there, drove thirty minutes and wouldn't you know it the truck is in the shop being worked on and they don't know what's wrong with it. Just for fun my husband looked at the first truck we had wanted to test drive and wouldn't you know it the keys are still locked in it two days later! The sales people are pushy and very scattered, I'm amazed they can find anything there! We will not be going back!

awsome experience

Jan 18, 2013

the dealership have a great name and too many customers if you go there they are very nice when telling you LIES and showing you fake prices about how much did a car cost them ,they don't tell you if there is something wrong in the car till you are in the dealership ,if you are buying a new car it does not matter but if you are buying a used one from them be careful ,and try to save your self the trip and rime. no respect no good deals bad per-owned cars.don't be fooled by their excellent reviews i don't think they are true

First Jeepster

Dec 7, 2012

That's the message all three people we dealt with continued to stress. My husband and I went to this dealer to look at a 2013 Jeep Sahara last week. We were told the internet price is the rock bottom price, that the dealer wasn't really concerned with new car sales as most of their volume comes from used cars and that they do a huge volume. Actually most of the conversations were telling us how important they were. We asked if the dealer would either lower the price a few hundred or throw in a trailer hitch. After waiting 15 minutes,a different man came back and began to go over the final price...ignoring our question completely. I had to ask if he even saw the question written on the paper in his hand. He then proceeded to give us a fully loaded price to add an aftermarket hitch, no price break even on the labor to install it. He then started to say, "I am going to tell you a story which is the truth but you can believe me or not". It was ironic since the first man we spoke with had said something similar. He proceeded to tell us about other dealers and how they would lead us on but they don't do that and how large a volume they sell. Once again adding that our sale wasn't that big a deal to them. He mentioned financing and I added I was alredy approved. He said they would be able to handle that for us as well, if we decided to buy...we could just call the other dealer we were working with while we were sitting at their desk and check into the other vehicle for pricing. We didn't want to do that so we said we would do more research since we were being treated like our sale really wasn't important to them anyway. We later decided that even though the treatment was defnitely old school pushy car dealership, we wanted the Jeep and we would find a reasonable place to get the hitch and just never go back to the dealer again. The next day I called to get the finance info to my credit union and got pushback from the dealership to come in and finish the deal on site instead. I explained I didn't want to do that and Blake from finance called me to explain that, "to be honest and you can believe me or not, we are a huge client of the credit union and if you finish the deal on site we get 308.00 and you don't have to go two places" I explained that my experience hadn't been that great at his dealership, so I would like to finish at the credit union. While at the credit union my husband and I were interrupted because someone at the dealer called so many times to make sure they got their "cut", that they interrupted our business transaction to make sure I brought them a note. How unprofessional! I was embarrassed and if we hadn't signed all the paperwork I would have walked out. I called Blake to provide him the feedback that he wasn't "telling me the ENTIRE truth". He said that since the dealer is such a huge client, they get the cut regardless of whether they bring the loan to the credit union. So, this great relationship means you act like a two-bit ambulance chasing lawyer listening to the police band radio to get your next check? Super! I will share my experience with everyone I know.

NiceWork

Nov 19, 2012

These guys were fair to deal with and treated me with the utmost respect.

Jahjah

Nov 15, 2012

While attempting to purchase a car, this dealership had horrible customer service from day one. My husband and I tried several attempts to contact one employee with no returned phone calls. We wasted a week trying to buy a car, they clearly had no interest in selling to us or anyone for that matter. The car had bad tires after being checked out at our mechanic and the dealership would not replace the tires or go down on the price. No thanks, we took our business elsewhere.

TruckLover

Nov 13, 2012

I was searching for a 4x4 truck. I wasn't sure which make exactly I was looking for. Kernersville Chrysler Dodge Jeep RAM helped me in my decison. I love my RAM truck!

Ram Truck Enthusiast

Nov 12, 2012

Found the truck of my choice on line at a reasonable price. After driving 11 hrs. to dealership, everyone was very hospitable and polite. Could not believe the large selection of trucks on the lot! Would definately recommend this dealership to anyone needing a new diesel Dodge pickup.

VINNY A. FROM NY.

Oct 25, 2012

TRAVELED FROM STATEN ISLAND NEW YORK. THE SALESMAN CHARLIE J WAS ONE OF THE MOST HONEST GUYS I EVER MET, HE DID A WALKAROUND OF THE VEHICLE WHILE ON THE PHONE WITH ME AND THE TRUCK WAS DESCRIBED PERFECTLY. ANGELA A. THE INTERNET SALES CONTACT THAT SET EVERYTHING UP WAS ALSO EXTREMELY HONEST AND EFFICIENT. THE FINANCE MAN NAMED MIKE WAS ALSO OF THE SAME CALIBER AS THE OTHERS INVOLVED IN MY PURCHASE. FROM MY EXPERIENCE WITH KERNERSVILLE DODGE I WOULD DEFINATELY MAKE THE 9 AND 1/2 HOUR TRIP AGAIN TO PURCHASE MY NEXT VEHICLE.. THANKS GUYS YOU ARE ALL AWESOME!!!!

JEEP or nothing

Oct 24, 2012

I love my old Jeep and thought it was at the end of its life but I had to give it one more chance. The service here was excellent. They diagnosed the problem and it turned out to be a simple fix. When it time to finally replace it I'll come back and check out what the new Jeeps have to offer.

Finally happy

Oct 24, 2012

I had been looking for a used Dakota, and these guys had a great selection. They were friendly and very helpful throughout the whole process. I will use them again when it time to replace my wife Jeep. Thanks Guys

jeep lover

Oct 22, 2012

This was the easiest, fastest buying experience ever. The number they gave me was right one the money from the start no negotiating necessary. I highly recommend this dealer to everyone looking to buy a new car.

Lovemycar

Oct 22, 2012

I have been looking for the right vehicle. Once I found the right vehicle, the rest was easy. This was the best buying experience that I have ever had!

Jeepin

Oct 13, 2012

My experience was great. Everyone that I encountered during my visit was willing to help me. I will definitely recommend this dealer to my friends and family.

jeep driving

Oct 11, 2012

While traveling through the area I was in desperate need of service for my 2010 Jeep. I came across Kernersville Chrysler Dodge Jeep and was really impressed with their staff and service dept. while waiting for my car I took a stroll around the lot and not only was the sales staff knowledgable but they were not pushy at all. I am not in the market to buy today but will certainly be back to this store to make my next purchase. I highly recommend this store!

Rob29

Sep 6, 2012

My wife and I drove about an hour from home to look at a 2008 GMC 3500. This was our second attempt as the first day I could never get anyone over the phone to give me any information as to whether or not the vehichle was still available. Only person I spoke with was their operator who was very rude and was overall useless! Once we got there we told someone standing around who we had an appointment with but never did see her. Instead we were greeted by some other lady who let us test drive after she had to find the truck THEN go put fuel in it. All this was after we made the appointment to come test drive and called to confirm that we were en-route! Truck was ok but not great. I asked about trade-in. The manager went and looked at my car for a moment then came back with a low-ball offer without even driving the car. Needless to say, we did not make a deal. Upon leaving another manager told me that they were all about volume... It shows in the lack of customer service.

Frequent buyer

Jan 15, 2012

Experienced Buyer who purchased a 4 yr old vehicle: Found it while doing an online search, and drove about 2 hrs to look at it. As soon as we arrived my wife said, ver feel like a piece of meat?There were 4-5 salespeople milling around outside the building entrance. These sharks/vultures created a poor first impression. Doc fee is $500very high; Offer NO GENERAL WARRANTY ON USED VEHICLES they sell. Many dealerships do, especially when they have a multi-point inspection process, and this dealer claims to provide a 25-point inspectionand to be a ive Star Certifieddealership. But they sure push the extended warranty ($thousands) and gap coverage on the loan ($hundreds); They complete the above inspection and fluid change on all used vehicles before they are put on the lot for sale, per the salesman, even if the vehicle is not judged to be a ertified Pre-Owned Vehicle,afterwards. But the hange Oilmessage came on in my vehicle the day after I bought it. Considering the salesman told me it had been on the lot a very short time, that means the best case scenario is their techs don know how to reset the computer on a vehicle they have serviced; worst case scenario is they did no inspection, at all, or that they did not change any fluids; After test driving, I returned home to think about whether or not I wanted to purchase. Once I decided, I made a $500 deposit via phone using my credit card to hold it til I could return. I made it clear that I wanted this refunded when I arrived, as I wished to finance the entire amount. I asked twice as we began our paperwork with the salesman (Kreg) and he promised he would take care of it while we finalized our paperwork with his manager. HE DID NOT, so we were forced to wait an add 30 minutes after buying for him to finish with another customer. When he finally took me to the cashier, she acted as if it was ruining her day to re-scan my card and punch a couple of buttons. Unfriendly and unprofessional would be understatements! I was provided an ut the doorprice via email from a Finance Mgr, incl taxes and fees, tags, title, etc., along with a quote of the monthly amount. When finalizing paperwork on the day I returned to buy, this had increased, without explanation. Angela is helpful and nice, but all she does is computer contacts and app setting. Blake, a sales/financing manager, was awesome to deal with via email. (I rcvd no calls from my salesperson, however. NONE in response to either emails or voicemails I left!) Jeff, another Manager, was simply one of the most olier-than-thouand fake people I have ever dealt with. Put on a great act for us early, but once we bought, he never spoke again or even acknowledged our presence on the 3 trips we made past his ower of power.Positives: Great selection and the best used vehicle pricing in a wide area (I searched for 2 months in 4 states--- making several long-distance trips for test-drives--- and they were notably better on pricing than any other). Also offer great financing (again, I could not beat what they obtained for me through Truliant Credit Union), and are fairly low-pressure in their sales tactics; Negatives: YOU ARE NOTHING BUT A NUMBER to them. Jeff told me they sell 200 used cars each month, alone, before he became mute. As soon as you buy, they all show they have no further interest in you. Did I buy? Yes. Was I pleased enough with the overall process to return, or to recommend the dealership to others? Probably not. I DID NOT LEAVE WITH WARM-FUZZIES after spending over $19kand I deserved that!