Jts Kia reviews

Celyse

Nov 13, 2016

Hope was awesome! So happy that there was a courtesy van. It was very convenient!

baseball19sb

Nov 12, 2016

Went in looking for a car JT didn't have on the lot so test drove it at Galeana. They were extremely pushy over there and just about kept me from leaving without buying something. I went back to JT 2 or 3 times to drive other vehicles without any pressure to buy. Ben was great. Found the car i wanted and had it transferred from another dealer in a couple days. Made everything easy. This is the second car i've purchased from JT and have referred my family there as well.

ldoggett

Nov 12, 2016

I always receive great service when I visit the dealership, I don't take my car anywhere else for that matter! I have been going to them since I purchased my car in 2011

The Rays

Nov 11, 2016

Great service department. Able to make appointment when I needed it.

Briian

Nov 10, 2016

Hope was excellent,the Service Mgr,Eric,came out and checked on Us!

katherine.owens.12

Nov 9, 2016

It is always very easy to schedule and appointment online to take our car in for routine service. We have never had any problems. Staff and technicians very helpful and do very good job. Never a long wait time.

timothy shantie

Nov 8, 2016

bought a new car on october 16th traded in my forte. on november 6 found out they still hadnt payed off my forte. now my credit rating shows i miss a payment.

Andrea

Nov 7, 2016

Overall a wonderful experience. The sales team was focused on what was best for me. Very friendly and personable staff. The vehicle was just what I wanted. I was impressed! I will definitely suggest JTs Kia to my friends and family looking to work with a dealer they can trust!

Barbara Taylor

Nov 7, 2016

I made an appointment to have my oil change. My vehicle was taken to the back within 5 minutes of arriving. The wait time was reasonable and the service person kept my informed on the progress.., Also they washed the windows and vacuum my car!

Kabrinab

Nov 4, 2016

JT's Kia is my service provider for my 2003 Sorento. The service technicians are knowledgeable and professional. The customer service agents take the time to discuss your issue and provide multiple solutions when applicable. The waiting area is inviting, clean and comfortable. Everyone in the dealership is hospitable. I would recommend JT's Kia to anyone looking for exceptional service and individuals who are intentional in delivering outstanding customer service.

Margo D Walker

Nov 2, 2016

I can't remember the service associated name but she was very nice. She talked to me about my filters and help make sure the mileage indicator light was correct. I always have a good experience here. It was very fast too.

Cherise

Nov 1, 2016

Alexandria was very polite and ensured that we understood what they were doing every step of the way! She was very upfront about what my out of pocket would be; which was my only request! I don't like surprises! I will be back for future services! Thank you so much

James8214

Nov 1, 2016

Very professional, Never had a problem. The service was done right the first time and was done on time. Everything was explained clearly and they made sure I was happy with the work performed.

Brandon Tuggle

Oct 31, 2016

I was greeted as soon as I walked in the door and I drop off my keys and she handles all the rest and comes to get me when it's finished. It's a seem less situation every time and I am always satisfied.

Shantay

Oct 31, 2016

It was awesome experience. As soon as I walked in I was created my Nick. I explained my situation to him and I was not expecting to walk out with a car in less than an hour! The whole experience was wonderful. My father will actually be up there very soon to buy a car. I've told everyone about my wonderful experience!

CHRF

Oct 31, 2016

Car was not as advertised - convertible top did not operate. Before going to the store, we had called the sales team to inquiry about the car. When I asked if everything worked on the car, to include the top they said yes, no problems. After we arrived and discovered for ourselves the top did not work, my wife asked a sales manager about their truth in advertising, he got belligerent, slammed the car door, and basically threatened me with physical violence (standing within inches of my face, he even had his fists ready) - the other salesmen standing around the corner said to my sister "wonder what his is losing his (temper) over now". So his temper is a known fact, so this is an acceptable sales practice at JT stores? If you decide to go here, do not challenge the sales staff, as per my experience, your personal safety could be in jeopardy.

Shaniece Chavis

Oct 28, 2016

Vyus Fuller surpassed my expectations and made my car buying experience quite pleasant and enjoyable. He advocated for me from the start, all the way to the finish. He was very informative, and I felt as if he genuinely wanted my best interest at heart.

Thresa

Oct 26, 2016

Alex Jenkins kept me informed on the process of my service appointment.

Acarolinagirl

Oct 25, 2016

The service staff were all courteous and helpful. My wait time was a little longer than they anticipated but they did check-in with me.

Bessie M. Richard

Oct 23, 2016

I just went to look at some cars and the next thing that i know, Corey Holden was putting me in a brand new kia optima ex. Now you tell me that was'nt good salesmanship. ThankYou Corey Holden

Calvin Murphy

Oct 23, 2016

Staff was polite and the entire process was taken care in a timely manner. Would definitely recommend! Will definitely go back my cars in the future and refer my friends as well.

Tammy Young

Oct 19, 2016

Terrell Shaw was a very good and knowledgeable salesman. Very pleased with my new car. I will recommend jk Kia to any and every one I know looking to purchase a new or used car because of the great experience I received.

Steven Backman

Oct 17, 2016

I went in looking at a used car and Corey was able to put me in a new one that fit my needs and my budget. He was a straight shooter and got the job done. Thanks again Corey!!

Misskenn32

Oct 15, 2016

Got in and out very fast, and the staff was very friendly

Monica Kennedy

Oct 15, 2016

Got in and out very fast, and the staff was very friendly

Melinda

Oct 14, 2016

Service for my vehicle was great an I will return!

JC Burris / Jill Burris Schoener

Oct 13, 2016

Excellent service and knowledgeable staff. The service department staff was very helpful and kept me informed as my car was being service.

William

Oct 13, 2016

Great experience purchased 3 vehicles with Corey at JT's KIA. As long as I am here I will be heading back for my vehicle needs.

amandabr

Oct 13, 2016

First off let me say that I am reviewing 2 things, my recent visit and the overall satisfaction. I took my Optima in for the scheduled maintenance. When I arrived, I spoke with Alvin who was extremely polite and very friendly. I informed him that I needed scheduled service and to look at a few things. One being the sound my pedal was making, if the car could be washed, and the tail light. My optima has roughly 30k miles on it. My review of Alvin would have been a 5 had he addressed the above concerns. However, I do not know who washes the cars but it was unacceptable as usual. It didn't even look like they washed it (this happened the previous 2 times) and when I went to pick up the car, no mention of why the pedal was making a noise. Now to the tail light. I wrote a review previously about the tail light obtaining moisture and being cloudy. KIA assured me that they were going to replace it. Well after 2 bad experiences and being lied to about them fixing it, it appears they have yet lied again. I asked Alvin why it would come back if it had properly been replaced and he told me he would look into it. When picking up the car, he told me that no where in the notes had a replacement part been ordered! So yet again, they lied, it is not replaced, and they "put a band aid" on it for the time being. Alvin told me that if it happens again, they will replace it. Really? It should have already been replaced. I have also left messages for the general manager regarding this as my car is under warranty.and it should have been replaced the first time. I am wondering how many other people have been told that a part was replaced and it really wasn't? I tried returning after being disgusted with the service department but this is what happens. It would be great if someone could contact me about this, but I can't seem to get a hold of anyone.

Satisfied

Oct 12, 2016

Cory Holden is my sales person. He has been so wonderful with checking in with me after every service appointment. And he's great about returning my calls.

Grindstaff

Oct 10, 2016

Always quick and good. Makes sure I understand clearly the service needs of my car and gives me options.

Chief

Oct 8, 2016

Very knowlegeable sales Rep. Mr. Terrell Shaw he covered everything about my KIA SOUL i love it. The finance department was great also. I was comfortable and didnt feel pressured. Great Dealership.

Kia14

Oct 7, 2016

The staff were professional and friendly. My wait time was a little long but it wasn't too bad.

Limarys

Oct 5, 2016

Excellent as always! The got me on the car I wanted with more features that I was asking for the price I wanted!

Harris17

Oct 5, 2016

I was very pleased with the services I received and the purchase of the vehicle of my preference. The sales guy was very helpful. Overall I am pleased with suv.

Bilbo

Oct 4, 2016

Was immediately greeted by car dealership reps and received knowledgeable information in regards to what we were looking for. Returned the next day for wife to see the vehicle and we purchased it. Atmosphere clean. Customer service great. I bought my first Kia from this dealership and now I upgraded my second at the same location. Thanks so much!

Donna Pierce

Oct 4, 2016

Excellent Service. I had a smile with my greeting, offered snacks coffee and water while I waited and instead of the 1 hour to and hour and half at most I was out of there in probably less than 45 minutes. Best service and greeting by Reginal Moore

The Veg

Oct 4, 2016

Didn't get the car I wanted, however somewhat satisfied with car that was offered.

Tim Jeffcoat

Oct 4, 2016

Didn't get the car I wanted, however somewhat satisfied with car that was offered.

Alexander Abrams

Oct 4, 2016

Very curtious and didn't take long. Provided refreshments and made sure I was comfortable while waiting. Overall great service. Look forward to my next service appointment.

Dawn Re

Oct 3, 2016

Waiting area was neat and clean. They were able to accommodate my schedule tht had change since making the appointment. Excellent customer service.

Susan

Oct 3, 2016

Reginald is an exceptional Customer Service agent, who goes above and. beyond. Very professional a true asset to Kia.Terrell is also exceptional. Almost three years now since he has sold me my car and he remembers not just me but the details of my purchase!...patient and willing to explain different deals z d pros and cons of each.Great job Reginsld and Terrell!

Emily

Oct 2, 2016

I received a call from Curtis Smith on Wednesday... He got me riding in a brand new 2017 KIA forte by SATURDAY! He was able to get me approved quickly and easily with zero down. I had my two daughters age 2 &3 with me which was major struggle but he remained patient anf had a great sense of humor about it. I will definitely be recommending Curtis with JT'S KIA to all my friends and family. Great job!

Emily Ryan

Oct 2, 2016

Curtis got me riding in a BRAND NEW KIA with nothing down. Give him a raise.

steensjg186

Oct 1, 2016

I recently purchased a 2017 Kia Sportage SX Turbo AWD from JT's Kia of Columbia and wanted to share my great car-buying experience. Not only did they have an amazing selection of vehicles, they also worked with me to come up with a price that left the competition in the dust!My Sales Consultant, Nick Brown was an absolute pleasure to work with. He is very knowledgeable of the Kia products, as well as very professional...without the typical car salesperson high pressure approach! He was very patient with my many questions and was able to get me answers in a timely fashion. He treats his customers in the same manner that he would like to be treated. I would highly recommend anyone visiting the JT's dealership to ask for Nick Brown.

April

Sep 30, 2016

This was my first time purchasing a car on my own with no co-signer or anything. I wasn't sure what I wanted and was extremely nervous and doubtful in the beginning, but the staff was very patient and helpful. In the end, I was extremely happy with the final decision I made. Much appreciate...

Julielemmon

Sep 30, 2016

They kept me up to date on the status of my car which was very nice. I definitely do not mind getting my oil changed here because they are very quick!

s brown

Sep 29, 2016

U have had no issues with JT Kia since purchasing my vehicle.... All of my service appointments have been quick and easy....I am a little disgruntled they no longer wash cars after service

Michael Moore

Sep 28, 2016

JT's Kia made for a great experience with buying a car. They were easy and fair with our trade-in. We are definitely going back to JT's Kia for our next car a will recommend them!

Greta Thomas

Sep 27, 2016

From my purchase in 2013 of a new car and every instance of service at JT Kia has been a smooth and pleasant. I highly recommend if you are in the market for a car or just to get your car serviced!

Bbarth

Sep 26, 2016

I have never been to a JK Kia, but after the tremendous and dedication job Eric did for me I will most deffienatly be back for my next car and make sure I tell all of my friends and family where to get their next car.

E. Monty

Sep 23, 2016

My overall service experience was excellent. I make an appointment for an Oil & filter change and was told that my 2015 Forte was recalled by Kia for a an automatic tire pressure gauge and could be done during this appointment and length of time need to complete everything. I was told that it would take about 1-1/2 hours. My appointment was it 2:00 pm and I was signing out at 3:44 pm which was great. Ms. Jernigan kept me updated. She walked me through the Muli-Point Inspection Checklist, raised the hood of my car so I could check for oil spills and answered all my questions. I was very, very satisified with the overall experience.

Lewis Simmons

Sep 21, 2016

My overall experience was not bad. Initially I called and the earliest appointment to get me in was 2 weeks out. After a few days I was called and told I could come in a few days earlier than my appointment ad an opening had just occurred. I agreed and was told I was scheduled for the new time...only when I arrived, this new appointment was never entered into the system. I was told it may take a while to get me in as the system still showed my original appointment which was 2 days away, and I had to sit there for 2+ hours for an oil change! Not the best experience, but the service rep that assisted me to check out was helpful and apologizedelete for the inconvenience.

Unknown43

Sep 21, 2016

I purchased my Kia in July and have already had issues with the a/c and have had it to this service center still not fixed. The first time I took it the service department told me that my a/c unit was overcharged and he fixed it but continued to have the same issues with it working for a little while and then it would quit blowing cold air and I had to turn it off for about 20 minutes to let it unfreeze or whatever it was doing before it would kick back in. When I contacted the service manager at the location he told me to bring it in that following Monday after I got off work and they would take it right in and have it fixed. Needless to say when I arrived it was not taken straight in they had to rent me a vehicle through Enterprise to service my vehicle over night. When I arrived the next day to pick up my vehicle and started it there is now a dragging noise in it somewhere I don't know if it is from the a/c unit or what. The service representative told me he doesn't hear it but I do. I will not take it back to JTs to have it serviced for anything other then oil and tire rotation I will take it to another Kia dealership to have any additional work done to it when it is needed.

Mike & Bonnie Kemo

Sep 20, 2016

Went in the dealership just to look and compare. Then purchased a new Kia Sportage. A VERY friendly dealership, sales person (Zach) and experience.

Toletha Dixon

Sep 20, 2016

Welcoming environment. My sales person, Ms. Yaris, was very professional and patient with me during the buying process. I was offered a great deal. Would definitely go back for my next car.

Denise Newton

Sep 19, 2016

As always, a terrific experience! I must apologize for my husband being a bit of a mensch over the gas cap. I was very embarrassed that he made that much fuss over a $22 part that was not covered by the warranty.

Aly Heo

Sep 17, 2016

JT's Kia has one of the most outstanding service department ever! The service department team is very professional and always helpful as well friendly. Also customer service is hands down the best!

Matt Bowen

Sep 17, 2016

I was highly impressed with the service provided by Curtis Smith at JTs Kia. Our entire car buying experience was an absolute ball; Curtis kept everything light and fun while also hearing our wants and needs loud and clear. He did an excellent job showcasing the vehicles and describing features. In addition, the finance department heard my concerns loud and clear also, and all of us were able to work together to create a good deal all around. I'd highly recommend this dealership, and strongly recommend doubters to give Kia a chance. You won't be disappointed.

Lisa1989

Sep 17, 2016

Salesman was very helpful! He kept in touch to let me know what was going on with the car I bought! Bought a used car was promised it would be detailed cleaned and it was not. Tried to call back on several occasions to get them to clean it, left messages on 4 different occasions with no luck. I work 5 days a week on 12 hour shift s I don't have a lot of time. Now I have a nasty car that was a gift for my son. They were persistent until I signed the contract and then dumped after.

Barbara Taylor

Sep 15, 2016

If it were not for Hope I would be going elsewhere for service on my car. I have in the past not been able to get the service department to answer the phone or return my calls--ever-- until Hope came. She has made an extra effort since day one to make sure all of my questions are answered. Y'all need to let her TRAIN the rest of the service department!!

E. Gibbs

Sep 14, 2016

I was at JT,s to get an oil change service was very good.

Brandon Shuler

Sep 13, 2016

I took my wife Kia Optima in for its first service and it was a great experience every one was friendly and my wife vehicle got taken into the shop area exactly at ten am an I was outta there very quickly with every done for its first tune up very good and fast service and the best part is my wife got two free oil changes for purchasing her Kia

Theresa Rice

Sep 13, 2016

There was a small delay in time but it was not bad the facility was comfortable the customer service representative kept all of the customers informed about the progress on each and every one's vehicle very courteous team

Carla Steele

Sep 9, 2016

The sales representative went above and beyond to make sure I was completely satisfied with my payments and car. Very pleased with my new KIA SOUL, I highly recommend jts KIA.

Pearl96

Sep 9, 2016

I brought a used 2007 Kia Optima, less than 110,00 miles, runs good no major problems. In the future I would buy a car again and would recommend to anyone.

C. Mercer

Sep 7, 2016

Everyone is always nice. Service is usually pretty quick.

CJ

Sep 7, 2016

Very good sales guy Mr. J Jones and service overall was and would recommend this dealership to others as well

ltolan

Sep 6, 2016

When I had a recall on my Kia, I called right away to clarify and they explained everything to me that I was not aware of! I was planning on staying several hours for the dealership to work on my car. However, after 30 minutes they were done! They were all about customer service!

Thumbs up

Sep 6, 2016

I brought my 2 year old Optima in for a oil change, ended up looking at a new Sorento. The staff in sales and service were great. I love my new Sorento!! They go out of their way to make sure you are pleased. I cant say enough good things about JT's.

Juli Belval

Sep 4, 2016

Nick Brown did an awesome job... Thank you for all your help, will certainly recommend kia to anyone.....

Gloria Qualls

Sep 4, 2016

I had a good experience. The people were friendly and courteous even though I was a difficult client. I fell like they went out of the way to see that I got what I wanted.

Beverly Ray

Sep 3, 2016

Excellent service from JT Kia's service department.

Amber

Sep 1, 2016

Great service from the time I called to make my appointment to the time I picked up my car from service. Everyone I encountered on the way was super friendly, including the receptionist, who walked me to the service department

sherry hoskins

Sep 1, 2016

Quick and friendly maintenance staff !!! Actually enjoyed our buying experience! I got the exact vehicle I came here looking for and couldn't be more satisfied with the service we received.

Dempsey,judy1216

Sep 1, 2016

I have always received great friendly service. Nice waiting area, free wi-file and treats. Short waiting times. My appointments have always began on time with no delays.

mark jeffcoat

Aug 31, 2016

The service department at Kia on Killian Rd really let me down. They misplaced my custom designed rim covers during a tire rotation. the acting service manager told me he would replace them. All I needed to do was bring back a receipt for the new ones. When I brought in the receipt for the new ones the service department said the Manger did not enter anything into the computer about it and they could not help me. Wow!!!! I am highly dissappointed...

Betty Marie Warren

Aug 30, 2016

i really was satisfied with my service at jt's kia

Tonya

Aug 29, 2016

Great service department, always quick and courteous.

J M Bostic

Aug 25, 2016

My experience this time was not as good as I have had in the past.

Tammy Young

Aug 25, 2016

My experience at JT's was a great one. My salesman Terrell Shaw catered to exactly what I needed in a car and was very professional, knowledgeable, and very attentive to the perfect car for me. Thanks Mr. Shaw you made buying a new car too easy.

avargas35

Aug 24, 2016

Felt Like they just new they was going to make my day!!!

Kia

Aug 24, 2016

My experience was the best ever, Ms. Glover made sure I got approved for a vehicle, I am so happy, satisfied, she is the best! Its a 2016, yay!

Lucinda Mc

Aug 24, 2016

I didn't make an appointment for service. I will make an appointment for my next service. I had to wait a little longer but the waiting area was clean and comfortable. Customer service was friendly and I was worked in among customers who had appointments. I also had a recall on a truck latch that I was unaware of. That was fixed as well! Great service!

Lindy

Aug 24, 2016

I was totally unprepared to spend over 3 hours for scheduled maintenance and recall fixes. It took over 2 weeks to get the appointment. The staff was friendly but not very helpful. I had questions about the WiFi, it wasn't working. The response? "Huh? It should work."I found out later the system was down. The mats were shaken out but in no way was my car vacuumed or interior taken care of. I brought it in unscathed and left with a ding.

Mandie76

Aug 23, 2016

Got a really good deal. Love our new car. Finance department was super helpful, overall good experience. Would definitely recommend to others. Also great warranties.

Tara

Aug 22, 2016

I came into JT's unsure about being able to get a new car. Vyus Fuller was very courteous, friendly, knowledgeable, and helpful in picking out my new Kia Rio. I can say it was the best car buying experience I've ever had. I love my Rio.

tatanshiwa henry

Aug 22, 2016

My experience with JT Kia was and excellent experience..

Cvdavis5995

Aug 22, 2016

Didn't have to wait that long my oil change was complimentary every one was nice even cleaned out my car too. Really great experience. Highly recommended

Chris

Aug 21, 2016

I lost my car in an accident, the sales man listened to my needs, we test drover a few vehicles, in a few hours, I drove away with my new car for less than I asked to pay

Justin

Aug 21, 2016

Amazing service!! Will be going back there for all our car needs.

Tony Goad

Aug 19, 2016

Service manager, Eric I think his name was and I hope this is the right name,,, went the extra mile to show me damage that had been done to my tires during an emergency visit because of a noise coming from under my car. Ended up that two tires had to be replaced, one severely cut all the way across and thru the tread to the meshing and thankfully he took the time to listen to my issue and lift the car to take a look. I could have very well had a blowout on the interstate I77 if he hadn't taken these steps. Thank you so much Mr Service Manager!!!

Tramaine bell

Aug 18, 2016

My salesman Jacobe Jones was great knowledgeable and very helpful in my purchase.He helped me from beginning to end with my choice of car to being able answer all my question after purchasing

Pinejltf

Aug 17, 2016

I brought my 2015 Kia Sedona in for service on a sliding door panel that was not closing properly. After determining the motor on the door needed replaced, they were able to complete the repairs right then. The staff kept me apprised of the complete process as it unfolded. The only drawback was that it took much longer to complete the repairs than I had planned so I was forced to wait until they were done. Overall I felt the service was professional & completed expertly.

Kym Smith

Aug 16, 2016

I came in to have my oil changed in my Kia Optima, service department was great. After looking around and speaking with a sales associate Yaris Torres, I left with a new Sorento. Thanks JT's wouldnt think of going anywhere else.

Professorkb

Aug 16, 2016

When I purchased my car I was expecting a long day of paperwork and a lot of going around the bushes but this was one of the best car purchasing experiences I ever had. I would recommend anyone to come to JTs they are awesome people and the customer service is wonderful.

James

Aug 15, 2016

Great service at a great price. Dropped the car off in the morning for an oil change and got a call when it was done. No pressure for services I didn't want. Easiest thing I did all weekend

Michael Steele

Aug 15, 2016

every one was very polite and helpful, willing to go the extra mile to make sure that I was comfortable with the payments. helped me pick out the right car to fit my needs.

Melissa Morris

Aug 15, 2016

My services at JT Kia was excellent and I'll recommend everyone I know to get a vehicle from JT Kia. I'm loving my Kia.

rejoice50

Aug 15, 2016

Every time I walk into KIA dealership the employees are so nice and always willing to assist you with any concerns you have. They took very good care of me when I purchased my new KIA Optima. I love my car. :)

SAMUELJOHNNY

Aug 15, 2016

No doubt, I'm tonally satisfied with the purchasing process as I felt all along that I am being helped by the sales staff. It was rough emotionally with less than perfect credit and even though most auto sellers will work with you I felt that there was compassion and respect coming from the folks I was dealing with. I highly recommend them to people I know.

Robert Riggs

Aug 13, 2016

After parts came in service was done professional and courtesy and repairs done in a timely manner

Herbert Rudd

Aug 13, 2016

We have bought 3 vehicles from JT'S. They were great to us. Would recommend them to anyone. Good people. Service department needs some work. That is my only complaint.

Lee Haynes

Aug 13, 2016

Took my 2013 Kia Soul in for an oil change. Made the appointment online. Service waiting area nice with free coffee and breakfast snacks. A little more expensive than the corner quick-lube but was a good experience. I will be back.

Muma123

Aug 13, 2016

Herr they keep to time and are mediculous. Your carLeaves their dealership better than it entered. I trust them. If you visit the dealership you will surely come back!

Crystal Munn

Aug 12, 2016

We recently bought a 2016 Kia Soul from JT's. Our salesperson Nicoll Pistorius was amazing and so very helpful! She made sure we were very well taken care of!

Linnie Catarino

Aug 11, 2016

From start to finish everything detail and aspect was handled courteously and professionally.

chrisnurse1

Aug 11, 2016

When I bought my first car from them 2 years ago, they were great, when I went for my first service, it was awesome, when I took my fiancee to buy her car, the experience was less than desireable, my last 2 services were horrible, waiting 3 hours for an oil change that was a scheduled appointment, when I went to trade in my car, they treated me horrible. 3 hours and I never even got to look at a car. They have a lot of work to do to get back to being a good dealership and service center

Carleen Johnson

Aug 10, 2016

My service is always excellent from the service department

Valerie Sligh

Aug 10, 2016

It was a pleasure doing business with Anthony Morell. A very good salesperson, not pushy. He had great public relation skills, which today is a lost art.

Vincent Feriole

Aug 10, 2016

The television commercials are loud and goofy.This busness is run by sales and service professionals who practice high ethical standards in their business dealings and activities.Thanks JT, this is what Columbia needed !

Brittney paquette

Aug 8, 2016

Eric was nice and great to work with. I love my new car :) it's perfect for my baby that's on the way. Thanks so much!

Angie rigney(epling)

Aug 8, 2016

I'm very pleased every time I come in for a service. Everyone that I have came in contact with are professional and extremely nice and easy to deal with. The guys in service are eager to answer any questions I may have. I had a seat cover on my drivers seat and they brought out to my attention that is was not airbag approved.I did not know this, so they we're looking out for my safety. Thanks to all the staff!!!

Carl Rickards

Aug 6, 2016

Really appreciate the timeliness of the service and the callback to let me know the car was ready to be picked up.

Olivia McDaniel

Aug 6, 2016

Jts Kia is only car place u need!Saleperson Anthony Miller will do everything to make it happen. I love my Kia Soul!

Sonja Dickey

Aug 6, 2016

I received excellent service of my car. I had a scheduled appointment for 3pm, I was in an out within 45 minutes.

ralbery

Aug 6, 2016

As usual, it took over 4 hours to buy the car but it was worth the wait. Got everything we wanted, no real pressure and was happy to have used JT's. I only have 800 miles on it,, so I do hope the service center is as good as the sales staff.

satisfied customer

Aug 6, 2016

Last exoerience not so great. Left messages for service advisor and never received a call back. Normally the service is good. had car a week

William & Bridgett D.

Aug 5, 2016

EXCELLENT!!!!! Our sales person, Eric, was outstanding! He worked hard in getting us the best deal on our new vehicle. Also, I would like to say that everyone we encountered on our visit to the dealership was very friendly and made us feel very comfortable (Casey, Chris (finance) and Sara (receptionist). We love our new Kia Sportage and could not be any happier with the over all experience! Thank you to all at JTs Kia!

brandydavis012

Aug 3, 2016

I went in expecting not to get anything that I wanted or even a good deal because of my credit. Terrell Shaw assisted me with my process and he was great!!! I could not have asked for anyone better. He took his time and explained every step of the car buying process for me, he made sure I understood what I was doing and getting for the amount of money I was spending!!! It was a great experience and I ended up walking away with a brand new 2016 Kia Forte, something that I was not expecting. I am happy with my purchase.......Thanks Terrell and Kia for making this a great experience for me!!!!!!

smichelle

Aug 3, 2016

JT's Kia is amazing!! The staff was awesome and made my first car buying experience a great one!! I walked in with a my ideal car in mind, and my sales associate made sure that I got into that car. Thanks you JT's Kia!!

Bray

Aug 2, 2016

Great first free oil change all done in time promised. Nice waiting area and free coffee.

sangria

Aug 2, 2016

Michael Cato is an excellent salesman. He made the deal without being pushy. I told him my bottom line and after conferring we agreed on a price. Good job Michael

USCfan

Jul 31, 2016

Great service and very friendly!! I will get my car serviced every time here!!

Tramaine Bell

Jul 29, 2016

Jacobs Jones was thebest salesman ever I will buy from them again

Trivelle Fowler

Jul 29, 2016

A very friendly atmosphere.They refuse to let you leave without a car regardless of your financial situation. This the only dealer in will do business with in the future.

Jorge Vilanova

Jul 28, 2016

All requested work was done satisfactorily to include the complimentary ride from residence to the dealer to pick up vehicle. However, I need an explanation on the policy of the use of non-oem parts.

Jwolf

Jul 28, 2016

Terrell was a good salesman I told him what I wanted my monthly payments to be and he found me something. Very friendly staff.

beardiegal

Jul 28, 2016

The service department is friendly, fast and helpful. It is always a pleasure going there.Getting them n the phone, is difficult as they are away from their stations so frequently and in all five of my calls where I left a message to make an appointment they were never answered. I live near by and made my appointment in person twice and that worked well.

happysoul

Jul 28, 2016

i went in for my first 6 months check up,also had a seat belt light flashing.The problem was taken care of alone with my check up.

Shekeila

Jul 27, 2016

Excellent service I meant just great customer service

KARL MOSER

Jul 24, 2016

Always a great experience and service everytime I go there to have something done with my car..

WilliamS

Jul 24, 2016

We came in to look at a Sorento which we found was to big. Anthony suggested the Sportage and went over all the features with us. It was the perfect choice! Wonderful experience! Will and already have recommended JT's Kia to everyone. The car is just beautiful, awesome safety ratings, and so smooth and quiet. Awesome experience!

Edna

Jul 23, 2016

Awesome job...Staffs always friendly...Jesse is an amazing, and caring person along with other staffs.The maintenance department does an awesome job, they work very hard at satisfying all customers.

Taterbug

Jul 23, 2016

Courteous staff that went above and beyond. Impressive service and offers. I plan to maintain my service here and even possibly Co side my next car purchase from here.

Chamm22

Jul 22, 2016

I had an amazing experience at the dealership when I was looking for a car. From the time I entered the door until the end of the sale with my new vehicle. The sales representative Michael Sato was very helpful and willing to work with for me to get me into a vehicle. The entire process was very seamless for me and fast. The team was very detailed on what I was getting and what all I was getting with the new purchase of my vehicle. Overall my experience was awesome!!!

Scott

Jul 22, 2016

I was happy to get the car. It wasn't wanted i wanted but overall i liked the car. However i requested a second key the sales person said that he would see what he could do. After waiting a week i was told that the key would be $300. Something that i couldn't afford. After that i was scheduled for a used car inspection which was supposed to be 4 hours took all day. Which i found out that it was never done before o got the car.

Bob

Jul 21, 2016

Best car buying experience I've had. The sales person was outstanding, the process flawless. I really enjoyed talking to Anthony.

AyeeJaee

Jul 20, 2016

The staff was friendly, and made sure I understand the information that they were providing. I was in the dealership a long time, but overall I've been pleased with my purchase.

Rayjr

Jul 20, 2016

Excellent service from Jessie and service Dept thank you for your kindness and quality work I will continue to bring my cars service to its

Judith11

Jul 19, 2016

The service dept can be busy but most times they are reliable. Staff is friendly. Sometimes difficult to leave due to service entrance being narrow.

Chris McGarry

Jul 17, 2016

Eric was a wonderful sales person. Very caring and considerate towards our needs also patient and very informative as well. This is my wife and I first car buying experience together and we we're very nervous. Throughout the process or stress lessened and by the end of the experience we we're not only thrilled but relieved. Thanks again Eric great job hope to deal you again in the future!

BTC

Jul 16, 2016

don't send out letters you can't stand behind I talked to the salesman for five minutes and told him a situation he told me before he even took it to the financial team what the outcome was going to be the letter saying that I can get up to 20% over but value no matter condition of the car plus up to $10,000 cashback none of that seems to matter

Rcarljohnson

Jul 16, 2016

JT's Kia had always been a great car dealer in my opinion. They do not pressure you for anything and I really appreciate that. Their salespeople are very knowledgeable and helpful for anything from servicing your car to buying a new one.I recently had my car serviced at the Killian Road location and was very pleased with the service personnel and the work performed (routine maintenance). I love my Kia, and I will definitely return to JT's when I buy my next car.I definitely recommend JT's Kia if you want friendly, pressure free, shopping, or service for your car.

Jacquelin

Jul 15, 2016

Sales Associate Vyus Fuller greeted me immediately . He answered all my questions and explained all equipment on my "New Vehicle".

Barbara Browder

Jul 15, 2016

Traded in my 2015 Kia Rio to a 2016 Kia Rio love my new car. Very good experience with Anthony and the service management team. Enjoying my Bluetooth

Melinda

Jul 14, 2016

I went looking for a new car and walked out with a brand new Kia!! My salesman, Shon Blackmon, was extremely nice and professional. I also came in for an oil change and I was out in 1.5 hours, plus they washed and vacuumed my car. I love J.T. Kia!!

Ramonica Pendarvis

Jul 11, 2016

This was my second purchase from JT's and I can honestly say that I'm very happy with my purchase!

John Hydrick

Jul 9, 2016

Service time for oil change, and 2 recall notices was 3 1/2 hrs. It was done in just over 2 hrs., washed and vacuumed the car as well.

DLQ

Jul 8, 2016

The service department was great and my car was done in great time. I scheduled an appointment and they were right on time. Thank you Frank.

quinnhinds

Jul 8, 2016

Yes my name is Quinn Hinds me and my fiance was involved in an accident, and we needed an automobile fast. We went to JT KIA and got a brand new Kia Forte. I love my new car

tba21

Jul 8, 2016

Went to look at autos, because according to all the commercials there would be good deals, incentives and low payments. Disappointed to find that none of the deals on tv commercials applied to my new car. Nothing was even mentioned by the sales rep. Though he was a good sales rep It took hours for them to do the paperwork, and the amount of trade-in did not bring down the price at all. I bought the 2016 Optima, and three weeks later the air conditioning blower went out. Took it back to JTs ... had appointment at 10 a.m.. I was there at 9:40 and around 12 they still had not gotten to my vehicle. All the customer service people were very hospitable and tried to make us comfortable as possible while waiting and they offered a ride home but I chose to stay, not knowing it was not going to be ready until 4:15 p.m. I like the Optima but am disappointed in the whole situation as it became a very expensive deal. Am only pointing negatives because hopefully will benefit the company to know the truth.

Danielle Bethea

Jul 6, 2016

I really like the salesperson mr Shaun Blackman. He really made buying a car a real pleasure.

Lakita B.

Jul 6, 2016

My first car buying experience was excellent. My salesman Anthony M. Made sure that I got the 2016 Kia Optima that I wanted with a great deal. It was well after 8pm when I stopped by the Dealership and he offered to let me test drive the cars I was considering. I feel in love with the Optima and he made sure that I got it at a rate that I could afford. Thank you Anthony and the Service department for my first car detailing also. This is by far the best customer service I have received and will be sending more customers your way to purchase vehicles.

Happy Customer

Jul 5, 2016

I purchased my 2016 Kia Soul in January. I had my first oil change and a tire replaced in June. No hassle no problem. Service was great.

Andy F

Jul 4, 2016

I purchased a used 2013 Ford Escape from JT's Kia. The salesperson (Anthony) was very friendly & helpful with the purchase. The only compliant I had was due to an error with the paperwork. It was apparently shredded & I had to come back to the store to re-sign everything. The vehicle has been satisfactory but does not get the fuel economy that was posted from Ford (<24mpg instead of the 33mpg posted). Knowing this, I would have definitely purchased a different vehicle.

Ramonica Pendarvis

Jul 2, 2016

I just recently purchased my second Kia from JT's Kia. It was a great experience and Terrell S. made sure I got what I wanted. I'm enjoying my car so far and hope that I will continue to have great experiences here.

SSS

Jul 2, 2016

Everytime I'm there for any service the staff is very professional, attentive, and courteous to my needs. Whatever issues that I may have are tended to and remedied. Things are done in a timely manner as well. When checking out they thoroughly explain what they did, any findings that need addressing, and what the charges are (if any). I'm overall very satisfied with the service that I receive. Plus they wash and vacuum my vehicle, just a wonderful way to show appreciation for my patronage. Thank You!

Eric

Jun 30, 2016

My Sorento was taken into service on time, service rep Jesse was friendly and helpful.

Choskins

Jun 29, 2016

My oil change was routine. The service as always was very good. The service technician was very friendly. She asked all of the right questions to see if I was having any problems with my car.

Kvh1067$

Jun 29, 2016

The taillight was broken and was promised by sales person it would be in within a day or 2. Fourteen days later I called and the tail light was never ordered. Was told by Manager they would com pick up the car fix the tail light and detail the car and fix the fuse for the cigarette lighters. Only one of the Cig Lighters work. They were going to detail the car and fill it with gas. None of which was done. When I got home the car was over 5,000 mile overdue for an oil change. I will never purchase a car from them again nor recommend them again.

Angel Seda

Jun 28, 2016

Went there and asked the price of a OPTIMA 2016, after getting "their price" told the sales manager that there was a TV commercial announcing the same car for $19,900 and didn't believed me. Sales manager wasn't willing to negotiate price of vehicle as per TV announcement. TWO days after received an email from the sales person telling me that he saw the TV announcement himself and asked me to come and negotiate the vehicle;.......too late !!!! HONESTY and INTEGRITY should be above anything in the sales department; that's the way you attract and KEEP customers.

Curtis Hammond

Jun 24, 2016

My experience was excellent and very fast. Michael met me at the door and listened to what I had to say and what I needed and he was able to get me just what I wanted. The transaction was very seamless and easy and he was very professional and made sure I was okay throughout the entire process. Thank you Michael once again I greatly appreciate your help. This has been one of the easiest processes I've gone through.

anita.hewitt.52

Jun 24, 2016

They were very nice.I didn't feel rushed to make a decision.Very considerate.

JAM12

Jun 22, 2016

A very hardy and friendly "good morning, how are you today? How may we assist you in any way today. Service was explained and done in a reasonable amount of time. And best of all , that hot cup of coffee, I like early morning appointments. Thanks again for "EXCELLENT SERVICE"

Stephanie

Jun 21, 2016

A part needed to be order for my car. I was told that once it came in someone would call me so I can come in and have it replaced. Never received a phone call. When I call its always from person to another. Scott Elliot parts manager has poor customer service.

Zoom Zoom

Jun 20, 2016

Great job! Friendly people. Great service every time. A pleasure to bring my vehicle in. I never have any doubts about what was done. Any concerns are addressed promptly,

donna faulkner

Jun 13, 2016

they were very good and nice. they got me in and out very fast. they were very helpful. yes I well go again for service

JeffcoatNGwen

Jun 11, 2016

JT Kia is an Outstanding Dealership because1. They help you in anyway to try and get you into the car of your choice2. They will try and keep your payments within the budget you request3. Always are asking how is everything with your New Car4. In the service department, they are wanting to meet your requests 5. Always so polite and very positive attitude 6. They make sure before you leave that you as their customer is 100% Satisfied 7. They continue to give you updates on what is off on your car with coupons8. Always calling to see if you are satisfied with your car after a year that you've bought it9. Makes sure you know what they have done to your car in the service department each visit10. All 10's on Being an Outstanding Dealership because they Truly care about their customers feelings and what they like in a Kia! I have the Sorento 2016 bought it last year- I am one lucky Lady to be driving in this car today- But with the help of the Saleman I had - He got my payments down as low as he possibly could through 4 banks that would except me! I wouldn't trade the Sorento for anything-It's the perfect SUV for me and my family! If I ever decided to upgrade in the future- I will get the Sorento once again! This car drives Beautifully and is a Charm! Thank you JT Kia for making Your Dealership One Outstanding Opportunity to make me One Happy Lady!Sincerely,Gwen N. Jeffcoat

Christen

Jun 9, 2016

My husband and I are in the market for an SUV to tote our two toddlers around in. We were promptly greeted in the parking lot by Anothony who led us inside to his desk to discuss our criteria. He exchanged pleasantries with my husband and did not acknowledge my existence as I sat right next to my husband expecting a greeting of any kind, strike one. Anothony left the table to speak to some men behind a glass wall and returned telling us he had a jeep liberty for us to look at. That is one of the smallest SUVs on the market and I quickly let him know that will not work for us, clearly he didn't listen to us when we told him our needs, strike two. He left again and returned with a larger SUV for us to look at which had no upgrades and was at the top of budget. He kindly said"right this way Travis" again still neglecting to ackknowledge myself as a customer, strike three. Little did Anthony know that I am the one financing the vehicle, not that it matters as my husband and I function as a team. I am a full time working mom of 2 kids with no spare time to complain in websites like this for fun, I am by no stretch of the imagination am I a feminist either. I just wanted to express our complete disgust with the service we received today at JTs Kia.

deshay1

Jun 6, 2016

the first time they washed my car and vac it and I said I will be back. the next time waited to long for a oil change and my wipers where not changed as requested.

Sara Woodard

Jun 4, 2016

My sales rep calls me to see if I am enjoying my car, and keep my oil change and tire rotation appointments love this man

dkgrind

Jun 1, 2016

Always get the needed service at the agreed upon time and cost. I've been taking my Sorento to JT's for years, and I've always had great work.

Jld8609

Jun 1, 2016

They are great.. The service team is great to work with. They will help you with anything. Chris the sales manager was the best with helping us buy our car.

Dempsey,judy1216

May 31, 2016

Great service, friendly staff. On-time service that you just can't beat. I travel over 40 miles for service. Nice, comfortable, clean waiting area. Coffee is pretty good too!

Foggy

May 25, 2016

I have never had bad service at the dealership or their service department. Very comfortable waiting area. I don't dread taking our vehicle for oil changes or repairs. One negative that's really a positive is your fire alarm system works really well!

jobfind123

May 12, 2016

Since I purchased my vehicle, I've had wonderful service at JT'S Kia on Killian Rd. I mostly come in for oil changes, and the desk clerk is always so friendly. They keep me up on all issues of my car to me going. I would and have recommended several folks to JT'S Kia, Killian Rd., location!

Bob

May 6, 2016

We were met by Zack when we arrived at JT's. He was a very polite and helpful. We explained the type of car e wanted and he brought us a Soul. It was a perfect fit for our needs, There was no high pressure tactics that we have experienced in other purchase experiences, I would highly recommend him and JT's Kia.

Cheryl

May 6, 2016

I enjoy the convenience of online appointments and they take you to your job AND pick you back up too! The waiting area is clean and always has great coffee.

MustangGurl

May 6, 2016

My husband and I were looking to trade in our car for something different and had saved up a considerable amount for a down payment on top of our trade in, which we knew we were upside down in. I had gotten approved at 2 other dealerships for a car we were interested in but my husband and I wanted to shop around a little more before making a final decision. I had spoken to a nice gentleman over there at Kia on the phone who had talked me into driving the 50 min over there so we could look into the Optimas that we had an interest in. After starting the paperwork and spending well over an hour over there WITHOUT looking at the cars, he came back to his work station only to tell me that we couldn't be approved and he wasn't able to help us but seemed happy to tell me why he couldn't approve us, which ended up being an error on our credit report. When I told him it was an error and we were already approved elsewhere, his next statement really ticked me off when he said, "Well, you should go over there than!" Very unprofessional! Needless to say we will NEVER go back to JT's Kia EVER again!

Shan123

May 6, 2016

Would highly recommend JT kia of Killian rd. Customer service was wonderful. I went for an oil change and the service guy at the desk was very attentive to customers

Mary Beth L.

May 2, 2016

I took my vehicle in for its first oil change. I asked about tire rotation and was told it was included. I was amazed. The service center gentleman was very kind and told me a car wash was also included. I told him not to bother due to all the pollen, but they did it anyhow. The time was longer than quick oil change places, but it was well worth the wait, and the estimated time was spot on. I will be back for the next service and highly recommend them.

FunzoC

Apr 30, 2016

It is easy to make an appointment for service. The time allotted is always honored and the amount ok f time given for particular service is accurate. The follow up calls, surveys, etc. are greatly appreciated.

Lynn Bowers

Apr 23, 2016

After doing extensive research, we decided to look at a Sorento. This was the most pleasant car purchase we've made. Corey, our sales rep, did not pressure us in any way. He asked what we wanted and what we wanted to pay and proceeded from there. We puchased a Sorento and have been very pleased with the quality of the car and Corey's follow up after the sale to ensure that we are satisfied.

Dale0225

Apr 18, 2016

The employees were great at the service desk, but the technical personnel needs to improve. I had my scheduled oil changed and tire plugged . It took extremely longer to get my car back. Supposedly there were complimentary car wash and vacuum. However, I had already vacuum the car on my own. The car wash looked horrible. I know it was free, but the workers should have pride in their work. Also, my radio station was turned to a different station. The workers shouldn't be plundering through my car!

Pridej72

Apr 16, 2016

This was my first time buying a car and I must say it is a wonderful experience. From the time I arrived till I left the staff there was nothing but amazing. You won't regret it.

fannie casey

Apr 13, 2016

excellent service was given to me. I came in for an oil change and tire pressure light to be checked. every issue i had was addressed and i got additional service my car was washed and cleaned on the inside. staff was professional and friendly and courteous. i look forward to my next service on my car.

Rebecca of sunnybrook

Apr 13, 2016

I had a great and wonderful experience. Connor was a great salesman. He was help and knowable. The financial person was efficient and very experienced.

Zoom Zoom

Apr 13, 2016

From the time I arrived to purchase my vehicle from Mr. King, I have experience nothing but professionals! Everyone from sales, service, parts, and the shuttle service have been great!

Lynette Germann

Apr 12, 2016

I recently made an appointment to have my oil changed in JT's service area. I did not know that the date I chose was a day that there was a huge sales event going on. Because of the event, it took much longer for my car to be serviced than I expected. The service representative was very apologetic about the wait and did not charge me for the inconvenience as well as say that my next oil change would be free as well. It was very much appreciated.

Amarie Mallon

Apr 11, 2016

Great service. Fast and friendly staff. Will definitely recommend to others.

Pam

Apr 11, 2016

Thanks for keeping us on the road! Thanks for squeezing us in, and for driving my husband home!

KHelms

Apr 10, 2016

I was greeted immediately and the atmosphere was friendly and not pushy. I was not sure I would qualify for a car. My truck was needing frequent repairs and I needed something that could drive the miles. I appreciated all that Kia did to help my situation.

ArthurC

Apr 9, 2016

Nicholas Brown was extremely helpful and provided us with one of the smoothest, not to mention fastest, car purchases I've ever experienced. The service and detail crew had the car clean and waiting on us and looking great inside and out. The whole experience was outstanding and I look forward to doing business with and referring Mr Brown and your dealership to my friends and family. My son loves his car! Thanks again!

Scmom07

Apr 9, 2016

Everyone was super friendly and helpful. I would recommend Jt's Kia to anyone interested in purchasing a new or used vehicle. Thanks Kia for the awesome experience!

Sglover79

Apr 9, 2016

When I purchased my vehicle last June the service was great! I left pleased with my 2015 Kia Forte and I'm still loving it! Thank you to the team for getting me into a reliable and economy efficient vehicle. Both times I have come for my on the house oil changes I have been satisfied although the wait time is a bit much but the staff has always been pleasant and friendly and apologetic.

RJ

Apr 8, 2016

I knew I was at the right place as soon as I drove into the lot. JT's has a good inventory and the entire staff is very knowledgeable and answered all of our questions. Our salesperson was Anthony Morell

Love my Kia

Apr 7, 2016

I received excellent service on yesterday at JT's. I had multiple items completed as it was time for my 60,000 miles service and the completion of a recall service. Because it was going to be an extended service I was offered shuttle service home or to a nearby food service that I wanted to visit during the wait. Mr Flynn checked on me multiple times to make sure my needs were met. Thanks for excellent service and care.

Aargke1013

Apr 6, 2016

I have used the dealership's service center multiple times and have been pleasantly surprised by how quickly they are able to work me in and I never feel like they are racking up my charges or "finding" things to fix without reason.

EDW1

Apr 5, 2016

Went in for service. Minimal wait time. Came in on a schedule appointment and greeted at the door.

Qdog

Apr 4, 2016

The service department at Kia is outstanding. The staff is very professional and waiting area is clean and very comfortable. I would recommend Kia to a friend.

Rissajo08

Apr 4, 2016

Terrell was awesome with helping us buy our first car! Definitely going to keep recommending JTs Kia to all our friends and family. Thanks for a wonderful experience

Adamsa04

Apr 2, 2016

I worked with Samantha and she was very helpful and knowledgeable. I came in on a very busy day and she was very expeditious and vigilant. I appreciated her knowledge of the vehicle that I was purchasing. As we did the test drive, she talked to me about the car, it's features and her personal likes on the vehicle. I went out there for that particular car but was having reservations. It was because of her that I even purchased the vehicle. Fantastic Saleswoman and is an asset to JT's Kia! Thank you Samantha!Adrian Adams

jbug05

Apr 2, 2016

Jt kia was great and our salesman nick was awesome very patient explained everything and answered every question wasnt pushy at all.would highly recommend him.love my kia sorento

jcmptn1

Apr 2, 2016

Excellent salesperson in Michael Cato. Very knowledgeable and patient. Spent as much time as I wanted to take. A well made vehicle with many extras.

Audrey Tucker

Apr 1, 2016

Great!!! Super person and Great People skills. Very helpful with all area of purchasing a car and all of the specials that would come along with the purchase. I will refer Terrell to my family and friends.

Cwilder

Apr 1, 2016

I took my car in for a scheduled service, and the process was quick and stress free. The Customer service was excellent Thanks Lexy.

Kia Soule'

Apr 1, 2016

Ben was a great sales person. I love my new Soul. The experience was pretty much hassle free. Hope the service is just as great.

Alisha Howe

Mar 31, 2016

Always a good experience. Employees are awesome. Would highly recommend.

ab

Mar 30, 2016

Great service with a smile, fixed the repairs as asked

lcwhite

Mar 29, 2016

Ethan was very good. Very thorough, patient, kind, trustworthy & very detailed. He was and is very professional, addressing my husband and I by Mr & Mrs. He explained everything including how to use the new flat tire system. He explained everything with the engine. He even called us a few days after as purchased the vehicle to see how things were going. I couldn't have asked for a better sales person.

PAIGE AND KEVIN JACKSON

Mar 26, 2016

MY HUSBAND AND I DROVE TWO HOURS ONE WAY, FROM SUMMERVILLE, S.C.; TO LEASE A BEAUTIFUL 2016 KIA SORENTO EX 2.0 L TURBO. ROD, ONE OF THE MANAGERS, AND OUR SALES ASSOCIATE, VYUS FULLER WERE WONDERFUL. BOTH WERE VERY KNOWLEDGEABLE, HELPFUL, PERSONABLE, AND ALL ABOUT DOING WHAT IT TAKES TO MEET THE NEEDS OF THE CUSTOMER. I HIGHLY RECOMMEND THIS DEALERSHIP, JT'S KIA OF COLUMBIA; AND WILL MAKE THE LONG DISTANCE TRIP AGAIN IN THE FUTURE WHEN IT IS TIME FOR ANOTHER KIA. THANK YOU JT'S KIA !!

Ms.A from Sumter

Mar 25, 2016

Purchased a 2015. Optima on 3/9/16 and I had the pleasure of working with the most Awesome salesman around, his name is Mr. Corey Holden. He was very friendly and not overbearing as a salesman,I told him what I wanted and he made it happen. Hopefully ,when its time for another car,he'll be around for the experience. Thanks Coery,I really apperciated the service and the laughs.

Drew

Mar 24, 2016

Everything went great. We could tell that everyone was working hard for us. We appreciate that. It's not the first time and that's why we come back. Terrell was a pleasure to work with. Thank you

KiaFan

Mar 24, 2016

I was afraid the car buying process was going to be high pressure sales tactics and an all day wait. There were a lot of people there but Mike Cato was attentive. He showed be the cars I wanted to look at. He didn't try to sale me extras that would drive up the price. He helped me find a car that fit my needs and my budget. It was a painless process.

RitaSC

Mar 24, 2016

The situation with my vehicle that happened the day before was fixed in a timely manner this time around and I'm very grateful and happy to say that the clanking issue is no longer a problem and my issues were addressed. I had a steering issues fixed under warranty and upon leaving the dealership my front end was making a horrible clanking sound and it sounded like the tires were about to roll off. I went back this a.m. and Frank was very helpful and made arrangements for me to have a ride home and a way back to the dealership for my inconvenience and due to me not having a ride today as I did yesterday. My car was vacummed this time around and I am once again praising the staff and service tech's at JT's Kia. They made a scary, frustrating situation into a satisfying , happy situation. Thank you

Julielemmon

Mar 24, 2016

The young lady at the desk made sure to keep me updated on my service and was super nice!! I wasn't there for very long at all.

CadenzaOwner

Mar 23, 2016

I took my Cadenza in for 30k factory service. I was greeted and treated very pleasantly and sent on my way with the service completed in a timely manner. I've been very pleased with the service at JT's Kia since I've had my Cadenza - October of 2014. I should add that I did not purchase from JT yet that hasn't made a difference in how the Service folks have responded when I took my vehicle in for servicing.

Lando

Mar 23, 2016

Was not haggled, got what I came for and even got a better deal than expected.

Cbello

Mar 21, 2016

Glad to see a business putting their customers first. I was there for an oil change and everything went smooth, the emploees were very courteous, also thanks for the snacks.A very special thanks to the mechanics who are in the background and work very!!!!hard taking care of our vehicles. I hope that JT KIA takes very good care of them.SincerlyBettie Davis

Jutta Young

Mar 16, 2016

Everything was good. Service was on time and friendly. They looked at what I asked them to look at and let me know the finding. Paperwork was complete.

Patty Cake

Mar 15, 2016

I had an oil change and tire rotation. My vehicle was finished when promised.

Dana Smith

Mar 14, 2016

Simply Wonderful!!!! From the beginning to the end......

4thsister

Mar 14, 2016

I live 2 hours away from JTs and schedule my service when I'm in town visiting. The turn around on service is always fantastic.

Mdavis

Mar 14, 2016

Over all the experience was more aggravating than anything. You have to schedule an appointment 2 weeks out and the problem I had was a default door handle when I had bought the car a month before. It took over 4 days to get my car back and every day I called they said it would be ready that day. It never was it was more of a burden than anything because I didn't want to plan to do anything because I was in a rental car.

Unhappy customer

Mar 14, 2016

I bought a vehicle from JT KIA on Feb 5th and on March 6, my car completely shut down while I was out of town. First 2 wks after purchasing the car, the check engine light came on and the car was putting while in idle. I called the service dept and the lady who answered the phone, I told her the issue I was having and if I should bring it in, she said it sounds like a gas issue and for me to use a higher grade of gas instead of regular 87 and go a fuel treatment. It was no need to come in. I did and 2 wks later (1month) after purchase I learned that the transmission had gone in it. The mechanic shop in North Charleston had my car since March 7th and it's March 14th & the warranty company still haven't paid the shop for repairs and keeps procrastinating. (Rewind) Me getting the vehicle I should have seen all the red flags. BC of my situation this was the ONLY vehicle the finance company would approve me for (so the sales person and finance manager said). When asked about other used cars they kept convincing me that this car was the best choice and would not give me the option looking on my own on their lot for a car I like. When I called to speak with a finance manager (don't recall his name) to let him know of the issues I'm having and how can they help me get my vehicle fix swiftly thru the warranty company and/or help me with the cost of a rental, he declined saying it's my car not their problem, to call my warranty company, and then referred my transmission problem to a kitchen light bulb going dead. It really pissed me of. The sales person Michael Cato won't return my phone calls and no type of compassion as to what I am dealing with. So them to want you to refer other customers to them for business and sending emails for you to right a good review, they really sucks at addressing people's problems. One lemon/ flood car off their hands they got a big check for. I will not be a returning customer nor send business to them. Do better!

Sonya J.

Mar 12, 2016

I had a wonderful experience at JTs Kia. Everyone was very nice and very knowledgeable about the car I purchased. I feel great.

Jana

Mar 11, 2016

Great service. I came for a new RIO and I left with one. They took my trade and helped with the financing. If you want a new KIA go see Terrell.

Phalon Nelson

Mar 11, 2016

Best experience I've ever had buying a car! Anthony was very knowledgeable, and amazingly professional. He never tried to cut corners and he remained consistent with assuring I was getting what I wanted. Herbert in finance was remarkable with his ability to not only make sure I got the best interest rate, but that my purchase implemented warranty packages that would help me in the long run. This is the epitome of what buying a car should mirror. When it's time to make a new purchase or trade, I'll be back without question.

RB

Mar 11, 2016

We had a wonderful experience buying our Soul, even though we hadn't intended to make a purchase when we entered the dealership, drawn by the current promotion and opportunity to "win something." We're really not sure we would've bought a vehicle, if it were not for the fact that our sales person was Terrell Shaw. You have a real "asset" in this young man! He is a truly joyful, friendly, knowledgeable, no pressure guy - simply a delight to work with! In addition, Casey ____ was similarly "easy" to work with - a very pleasant personality - friendly and no pressure, seemed genuine to us. Herbert King, in finance, was also a delight to work with - friendly, competent, thorough, yet without undue pressure in seeking to sell "the extras." Last but not least, we were very glad that Terrell offered to introduce us to JT. This was certainly an unexpected surprise. The fact that Terrell would be totally comfortable in asking the owner to meet a customer, speaks volumes about the owner and his relationship with employees! We didn't know what to expect, since all the public typically sees, is a boldly wild guy on the TV advertisements. JT was also a very pleasant man, appearing to be genuinely interested in us and grateful for our business. (He's also much more handsome in person than on TV!) As I try not to repeat adjectives in most of my writing, my use of the words "genuine" and "delightful" may have been used more repeatedly than I like, yet better words would be hard to find when they fit the people and situation as well as in this experience.

TheKingMT

Mar 11, 2016

Service has been great so far. I have been there twice and both times have been phenomenal. I will definitely be back and would definitely recommend JTS Kia to family and friends.

Minnie D

Mar 10, 2016

Frank is (as always) polite, expeditious and accommodating. He got my appointment scheduled, got my Sorento's brakes serviced and managed to convince me to start having my tires done here!

sysrqa45

Mar 10, 2016

its the best place in Columbia to buy a car very nice people to deal with. the price of car here are very reasonable and good on gas.

Danell

Mar 9, 2016

Excellent customer service! Buying process was quick and easy.

Dan chatmon

Mar 8, 2016

Very nice people fast service would recommend them to anyone sellman tim was outstanding thanks again

Toni

Mar 8, 2016

Excellent!! Outstanding Service!!! Could not ask for better customer service!!

KBoykin

Mar 6, 2016

Terrell Shaw was excellent! We were very, very satisfied with our first experience at JT's Kia and with Terrell's help. He was very attentive to what we were looking for and went above and beyond to make sure we were happy.

clemsontigergrl

Mar 5, 2016

We (my husband and I) bought two brand new Kia Souls in 2014. We have both been to the service shop for our Kia's several times. It's never been an issue in the past with getting an appointment for a servicing. This time it took him about two months to book a free oil change. He was the second person in line on that Saturday for just an oil change. It took the service team three hours to change his oil. However, the people before him and after him had already left by the time he got his car back from servicing. Also, the car was supposed to have been washed. It was still dirty with smudges on the Windows along with dirt under the driver's door. We were not happy with this visit!!!

Renina Brooks

Mar 3, 2016

Dealing with JT's Kia was one of the best decisions I made when purchasing my vehicle. Both of the men that helped me with my purchase were very professional and made sure I understood everything about the vehicle I was buying, warranties and future purchases that I will definitely be making at JT's Kia. I will recommend the dealership and the sales person to anyone I know of that is looking to purchase a vehicle. Thank you so much for such great service and a good buying experience!

Whitley Earle

Mar 3, 2016

AJ helped us out from beginning to end and made sure we left with our car of choice. All of the staff were friendly and I would really like to thank the finance department and everyone who worked hard to get us the best deal. I was very please with the service and will recommend anyone I know to this facility. Once again thanks to all the staff for making a dream come true!!!

msneat

Mar 3, 2016

Ben is the best salesman that I have ever encountered. I brought a car for myself and my granddaughter. We are really enjoying them. Great job Ben

BonnieD

Mar 1, 2016

My service was outstanding and my oil change was completed quickly. My tires were checked and there was a nail in the tire. The technician fixed my tired and made sure there were no further issues. Thank you for treating your customers with respect and fairly.

Car person 1012

Mar 1, 2016

Mike Cato was my salesman and he did an excellent job. He went over every potion I had and helped my experience very good . He was able to walk me through each step with language I understood . He did not rush me and treated me like a VIP. His customer service is out of this world . JT's Kia on Killion rd is very fortunate to have him on their team!

pjjohnson6414

Mar 1, 2016

Excellent service whether you have purchased new car or used car. I have had my car serviced twice since I purchased it 2015 and both times the service was impecable.

Marion Ring

Feb 24, 2016

Prompt service and every one I dealt with was very professional.

David Smith

Feb 22, 2016

Mike did a great job Very pleased with the experience

Beriah "The Author"

Feb 21, 2016

Did a great job. Was in and out in less than an hour and a half to include multipoint safety inspection as well as a wheel alignment check. Also in regards to paying attention to these surveys, in one many months ago, a dealer survey that is I recommended that they add some outside benches since overcrowding in the service area was a problem and not everyone has an easy time walking around. WELL THANKFULLY THEY DID!!! So instead of being stuck in a room with no less than twelve people on a beautiful February day here in Columbia, SC I was enabled to sit outside and enjoy the weather instead of being stuck in a room with the tv going. My advisor Frank was on top of his game and I have been having my vehicle serviced here for a number of years whenever I have the fuel to spare. We have another Kia dealer maybe three miles from our house but this one is fourteen or so miles away. The service here is usually very good and today was just outright superb. THANK YOU!!

Brooke

Feb 19, 2016

This was a great experience! I got the car I wanted at the payment I wanted. The salesman worked hard to be sure I was 100% satisfied! He was a pleasure to work with!!

Happy in SC

Feb 19, 2016

Staff was very knowledgeable. AJ is an awesome salesman, he really cares about the customers and has a good sense of humour.

gmckfan

Feb 18, 2016

My car had an issue with the check engine light coming on and accelerator was acting up. I scheduled an appointment with Paul at my earliest convenience to drop it off. I had to drop it off the day before. Frank called me mid-morning the day of the appointment to let me know the diagnosis and cost. Fortunately I had the Mechanical Failure Protection Plan so I only had to pay the deductible. Jt's team also performed an full car inspection to check for other issues which was complimentary. I picked the car up a couple days later on my way back through Columbia. Great Service. The only improvement I can see is putting a Jt's Kia in Aiken, SC so I don't have to drive as far. I have always had good service from JT's.

Scared Mommy

Feb 18, 2016

The service person was friendly and great. It was my first oil change which i scheduled and am not sure why it took 2.5 hours. I did get a free detailing out if it becuase they were too backed up to wash and vaccum it. However on an unrelated topic I wanted to address the speedway that is the drop off zone. I was trying to unload myself and 3 year old and nearly got hit by an employee noticeably late to work. Then I sat and watched for 3 hours the employees racing through this area. Perhaps don't hAve the vehicle drop off and pickup where employees drive. It was a nightmare. I was concerned to walk out that I might get sideswiped. Poor design and I see there is a drive through on the other side that had a locked gate preventing entrance. I highly recommend isolating the current drop off zone to just that, dropping off your vehicle and use the other gated zone for the employees coming to work or pulling finished cars around. A 5mph sign might also help.

happykiagirl

Feb 17, 2016

I was actually trading my 2014 forte b/c I wanted something a little bigger. Michael Cato was my salesman the first time. A very honest person, he genuinely cares about his customers to put them in the right car they can afford. No high pressure at all! He made the experience fast & efficient for me where I was in & out in a couple of hours instead of half the day. I love dealing with Michael!! He's the best!

Soul girl 58

Feb 16, 2016

Shawn, the sale man was good and he got me the car I wanted Shawn explain everything to me and he made the sale go easy

old guy

Feb 14, 2016

Went to look! Left with a new Sorento, Matt Palmer very helpful getting us what we wanted(the wife), Marc Coleman did a good job with the financing. The only issue I had was with tire pressure, checked the following day 39psi in all tires door panel calls for 34psi cold, I adjusted to specs,wish they were filled with nitrogen takes care of seasonal adjustments.

jandlb96

Feb 12, 2016

The entire experience was amazing. The staff was kind, prompt, and helpful. It was a delightful, comfortable wait. I have no complaints.

abjavier25

Feb 12, 2016

Bought this car a month ago the spare keys for some reason got switch to the other buyer and she has my spare key and never did return it to dealership so the dealership has to order my spare key. Now I had to make an appointment to program the spare key to my car and it will take 3 to 4 hours how ridiculous is that. I drove 2 times already and the dealership never set an appointment for me I had to make one for me.

msjoythomas

Feb 12, 2016

I went to the dealership with questions and left with a car that suited needs I didn't yet know I had! :-) My salesman, Anthony, was attentive, caring and very communicative and honest with me each step of the way. He really listened to the answers I provided when he asked questions and he over-delivered, which was awesome! I bought a car from them in March 2015 and the experience was so great I came back again in Jan 2016! My finance manager was the same as last year and once again he provided me with great financial tips that would help me across the board, not JUST with paying for my car. That made me feel that he cared about my financial health, not just me making my payments on time.

Ken Griese

Feb 11, 2016

I have purchased or leased three new Kias from JT's Kia since 2012 and every one is the best value in its class. Great cars, great value, and great service are at JT's Kia.

Clail

Feb 11, 2016

Frank in the service dept. is great.. Have had problems with the car we bought and he done everything he could to fix it but can only do what the warranty company will let him do.. I do NOT like there warranty company!!! They try to do a quick fix and made things worse!!!

icedragon

Feb 9, 2016

The service at your dealership,was fantastic. All the employees are wonderful and they took excellent care of us. They took care of us right away,for one recall and fixed another one we didn't know about.

Danie87

Feb 8, 2016

Everyone at JT'S Kia was very professional, helpful, caring, and wanted to make sure that my experience and wait time was important. The customer services I experienced were great. I would recommend anyone to JT'S KIA!!!Dannie

Elle L

Feb 8, 2016

Top notch customer service! From sales to service, my experience has been outstanding. Shaun Blackmon went above and beyond! He not only walked me though the sales process but also took time to show me all of my vehicle's functions. To my surprise, he was also there to greet me and insure my first service appointment was professional and completed to my satisfaction!

Blake2016

Feb 5, 2016

Great service by Michael Cato, friendly, honest and fast! No pressure at all. Walked in, looked over truck, took it for a test drive and bought it. Quickest and easiest experience ever!

ernest thacker

Feb 4, 2016

great service, very professional, very frienldly and welcome me and apolized if I thought I had a long wait which I didn't

motcmom

Feb 4, 2016

I took my car in for an oil change, at my designated appointment time, 1:30. The service person told me there was a recall on the transmission gear switch (or something similar). She said it would take an additional 1 hour. I told her to go ahead and do that at the same time. (Wait time now 1 1/2 hours). My tire pressure light was on, so they checked that and found a nail in the tire. Additional wait time, about 30 minutes. (Wait time now 2 hours.) At around 4:00, I asked about the status of the car. I was then told that they were putting the door handles back on and it shouldn't take much longer. Door handles? I asked and she said, "They are replacing all the door handles and the trunk latch." This was another recall that I knew NOTHING about. She said this usually takes about 2 hours. At 4:30, I asked again about the car and was told that it was ready, and they were detailing it. Should be soon..... At 5:00, I asked once again, and finally got the car. They didn't charge me for patching the tire since I waited for so long. Still, one would think that if a recall was being done that takes 2 hours, you would get permission BEFORE doing it. I missed an appointment at 5:00 because they had my car and did work that I didn't OK. This is the first time I've had a problem with the service wait times, and hopefully will be the last. ASK BEFORE DOING ADDITIONAL WORK PLEASE!!!

msgstang

Feb 4, 2016

Took the KIA Sorento in to repair A/C and seat heater and as always the service I received is awesome. I have the extended warranty and there was no cost to me to fix the issue. The service dept. knows what CUSTOMER SERVICE is and provides it.

Sara Woodard

Feb 4, 2016

Let me start by saying God has smiled on me and Michael Cato is our angle. I needed a car real bad I had 2 a truck and a van 2 pieces neither is running me and mama Mamie had doctor appointments, and PT, l was using my granddaughter and daughter cars l knew I needed a car I just didn't know what I was going to do the last 2 car and van l bought them paid in full tax return. I was getting very discouraged I had a little money saved but not enough to buy a car straight out. My niece Melva Erin Rodgers told my daughter about her beautiful experience at Kia so my daughter went online and did the application a lady called me to say I was a proved I thought she was calling about a job application my grandson had been using my phone putting in applications. But it was Brittney for JT'S KIA to come in I told her I couldn't come in until after 6 pm when my daughter get off, I called my daughter and told her what had happened and she told me she had did it on line and asked my granddaughter to take me down to Kia she had to be at work at 8pm We got to JT'S KIA after 11am I asked for Brittney but she was doing phone call and That's when we melt Michael Cato he told us that he would be my salesman he asked what was I looking for and the price range I could afford he filled out some paperwork he took it to the back and that was the beginning it took awhile but Michael Cato he was amazing he gave us something to drink and and then he gave us something to eat he kept saying he was sorry it was taking so long he didn't go to lunch he stayed with us until the end, he said are you ready to go and get your car and pick a color. It's a TV ad for a loan place where a man is trying to get a loan and he's talking on the phone telling them that he didn't think he was going to get the loan when salesman tells he was approved he faints that's how I felt so happy, excited,overjoyed,blessed, peace of mind, supported,grateful I could go on and on I know Michael Cato's ears could be burning because I tell everyone about him he's so caring he wants to help you I can't say this enough MICHAEL CATO is God sent on a scale from 1 to 10 10 being the highest I give Michael Cato a 10 10 I can't thank him enough. My daughter and another one of my nieces are planning on talking to Michael Cato about getting a car

SteveO

Feb 3, 2016

Took in my new Kia Rio for first time service, and I was out of there in 30 minutes! Great service, friendly folks at JT's Kia Service Department!

Felecia Portee

Jan 30, 2016

I am a loyalty rewards member and the service was great was seen at my appt time and was out in a reasonable rime. They made sure i was comfortable and offered me something to drink n snack on. Good job

Pammy

Jan 30, 2016

Frank again made sure we were well taken care of- it was a cam sensor that was causing the problem and it was fixed for no charge. We are happy about that!

Dee

Jan 29, 2016

Terrell got me into an affordable vehicle and followed-up with me to ensure I was happy with the car and the repairs that were needed. Thanks so much!

JBRIGHT

Jan 29, 2016

JT Kia service department was fast and efficient every time I bring my car in. The waiting area is clean, giving me the opportunity to get some work done and also relax. The staff is very friendly with follow up calls.. My rating is EXCELLENT

Tara

Jan 28, 2016

I had a great experience. I had purchased my kia in 2014 and was in a car accident that totaled my car. Long story short talk to Terrell who got me approved with nothing down and with the payment I could afford.

TAMARA

Jan 28, 2016

I have nothing but great things to say about JT's Kia. Everyone was very professional and friendly. Great Job! I would recommend anyone to buy a car from Jt's Kia.

Kenneth Utz

Jan 26, 2016

We were not in the market for a new car. We were there looking at a used car we saw online. At the end of the day we were very satisfied with our new car purchase.

That guru

Jan 22, 2016

Had a defective weld on my exhaust system. Travis let me know that it was covered under warranty and that the service was complimentery. He also had the mechanic check over the vechile and they noticed my air filter and cabin filter needed changing. I saw the cabin filter, it was disgusting and i had no idea. Also my tires were out of alignment, which he offered to take care of, after i could get the money together for.Thank you Travis and JTs automotive service team for a wonderful experience.

Donna

Jan 21, 2016

I purchased a car from JT'S in November, I have had a couple of warranty items taken care of by the service department. They are awesome from the sale to the service. They treat you great you are important to them. I highly recommend. They make it worth my hour drive.

EBack

Jan 18, 2016

Nice area to wait in; loved using the public Wi-Fi; great service people; loved the complementary car clean-up.

BeckySC

Jan 17, 2016

Anthony Morrell went above and beyond my expectations and sold me my dream car! He made the process as smooth as he could and made me feel very comfortable with my purchase. Buy your next vehicle from him you won't be sorry you did!

JayTee

Jan 16, 2016

My entire experience was wonderful. Anthony was friendly, honest and was very concerned about if I was comfortable during the wait. He was very efficient, explained safety features and other things I had mentioned were of importance to me. He helped to ensure that I got a great deal without having to lower my expectations and was a great sales person all around!

Shannon Taylor

Jan 16, 2016

AJ was help and attentive. He made sure I received the car that was in my budget and with all the options that i requested. Everyday when I go get in my car I love it more and more. Thank You so much. AJ made a difficult situation in my life bearable and I could not thank him enough.

Fantastically Satisfied Lynn

Jan 14, 2016

I live in Camden, SC. I was motivated to go to JC Kia because the reviews of the Kia product are so good. I went in with an invitation letter from the dealership asking me to give them a chance to get me bankruptcy financing. It took some time but the right lender was found and I left with my 2013 Kia Forte EX. I really like my new car. I have since been to the service department for a minor item and found them to be friendly and professional too. A good decision all around!

RQuackSr

Jan 9, 2016

Love JT's Kia! We bought our 2013 Optima EX there and traded up for a brand new 2015 Optima EX. They were true to what they said, they paid off my 2013 and got financing for the 2015. Service is quick, easy and painless. We'll be back.

Laci Proctor

Jan 8, 2016

Nicholas Brown was very friendly and worked hard to get me into a car. Everyone at JT's was very accomodating.

postal lady

Jan 7, 2016

my air pressure monitor was replaced, car washed and vacuumed in a timely manner. Also was notified of a tire defect so I could get that replaced immediately

postal lady

Jan 7, 2016

I was quite pleased with the experience of having my tire sensor replaced. The light had been coming on and staying on. Kia not only fixed the problem, the notified me of an air bubble in one tire so I could go immediately and have it replaced. Other wise, I could have had a blow out. They also washed and cleaned the interior and this was all done in a timely manner

Ashley

Jan 6, 2016

Nick Brown was very attentive to my needs in looking for a reasonable price and quality of a vehicle. He was professional and made sure I was a satisfied customer!

amandabr

Jan 5, 2016

I originally brought my Optima in for condensation in the drivers side tail light (the car was bought new 9 months ago). After requesting the car to be detailed along with the repair, I received the car back looking absolutely horrible with it looking as bad as it did before going in. A few days later, the condensation came back. I called them to let them know and they assured me they would do another detail and correct the problem. As I arrived at work, a service man was there to pick up my car. I informed him that I had to have the car back no later than noon as I had work appointments. At noon, no car so I called and his exact words were "let me get off my butt and go see if they are done", a little unprofessional in my opinion, but whatever. He came back on the phone and said it wasn't ready, but he assured me my car would be back at the office by 2. I rearranged my appointments to 3 just to be sure. At 1:59, this same service man calls me and says it is still not ready. Really? 1 minute til and I am just getting the call. I told him I needed a car, so he brought me his and I told him I was going on 2 appointments and he again assured me it would be ready in 15 minutes. I went on my work appointments, went to the dealership an hour later and guess what, MY CAR STILL WAS NOT READY! So as I demand my car in whatever order it was in, Frank proceeded to try and calm me down. Not only had I pushed my entire schedule back and missed a few appointments, here it was 4:30 on a Friday and I was just getting my car back. While I understand things come up, in no way, shape, or form should this employee have kept telling me different times it would be ready, when in all actuality, he didn't have a clue. The ONLY reason I will return for service will be because of Frank. He apologized and tried to assure me that I will be taken care of. I will see if third times a charm.

Mary

Jan 4, 2016

Ben is an excellent salesman! Thank you for making this an easy, fun experience!

Jan C.

Jan 1, 2016

We were very happy with the service. We just bought a 2011 Kia Sportage from our local dealership. Part of the sale was an agreement to paint the luggage racks on the roof, front end alignment and replace a backup sensor in the rear bumper. The only thing we were dissatisfied with was the luggage racks were painted outside, it was a windy day, and there was over spray all over the car and windshield. The painting was done by an outside contractor and the dealership had us meet that person and they did remove most of the over spray. We just took a 1200 mile trip with our car. It was an outstanding experience. We had rain most of the way home (600) miles and the car handled beautifully. It made our trip a real pleasure. We are so glad we bought a Kia Sportage. Very roomy too.

CraigP

Dec 30, 2015

I brought my car in due to a possible re-call. I was taken care of very quickly. The service person was very polite and knowledgeable and explained what was being done. As it turns out my car did not need any repairs...there was no problem. I was very satisfied with this visit.

LovemySoul

Dec 30, 2015

I brought in my 2011 Soul for a diagnostic and possible repair of the traction control sensor. Travis was very understanding when I asked to file it with the extended warranty company, rather than pay out of pocket, although I didn't have all of the contact info with me. He helped me look them up online, and was able to contact them and get it approved, saving me a portion of the cost in the process. I drive from Sumter because we don't have a Kia dealership here, and JT's has always provided great service. I've been going there for all of my service needs since we moved to South Carolina in 2013.(edit: for some reason this site won't allow me to rate the quality of repair on my cell phone. I have had no further issues since the service visit, and would rate it a solid 5 stars.)

The Smith's

Dec 28, 2015

Best experience we have ever had buying a vehicle. Everyone was so nice and met our needs and our budget. We felt like we were important and that they truly cared about us and what we wanted.

Customer 12/22/2015

Dec 25, 2015

Service was excellent as usual but the waiting area is very noisy ... radio and TV are both loud in addition to the sounds of the service bays. Could you create a quieter area in the facility for those who might want to read?

Tony M

Dec 23, 2015

I was done in promised time, and car was cleaner than when I came in. I keep coming back for the service.

Pam H.

Dec 21, 2015

We love Frank! He has been great. He gave us detailed lists of what needed to be done to each vehicle. We had a to wait a little longer for the van because the mechanic discovered that the tires needed to be replaced. Frank went and got them ON HIS LUNCH HOUR so that we only waited a few extra hours, rather than extra days. He explained everything. As soon as we can, we will be bringing the car in for service.

Eldips

Dec 20, 2015

We had a good experience with JT Kia, and Nick was very helpful. He was a pleasure to work with and we were able to get what we were looking for. We like this establishment because they worked to place the car within our budget and were not "high pressured" where they pushed us into a purchase. Nick made sure our daughter knew about the car, how to bring it for service and was very supportive.

Eden june

Dec 18, 2015

Great customer service!!! They are extremely nice and they care. They recognize who you are and they make it extremely personal!!!

Jamsteph8

Dec 18, 2015

Excellent service on all fronts. We were informed quickly of service times and they always go the extra mile to keep us coming back.

LaneD

Dec 18, 2015

I buy my cars based somewhat on value, but more on the reputation of the service department. Travis is one of those hard to find people in JTs KIA service department - he learns his customers and puts them 1rst. As long as he is there, it is likely that my next purchase would be a Kia - the bad news for the dealership though is that my Forte has 130,000 miles on it and with the care their service department is providing, it is likely to go another 130,000 miles without any serious issues.

Allen from Columbia

Dec 16, 2015

Recent oil change, while I was there they took care of a recall item. Nice waiting room facility. Friendly staff

echef

Dec 14, 2015

Eric, was great! He never gave me the run around. I told him what I was will to do and he made it happen. After finding out another Kia dealership was not being truthful to me and how the whole dealership made us feel better, I was happy to give my business to JT's and will recommend you to everyone I talk to.

vrichburg+2

Dec 13, 2015

I must say, this was my 2nd & final stop. After totally losing my suv in a deer incident, I was in desperate need of a vehicle. (5 days of rental & to find a vehicle) I have two young daughters & I truly believed another suv is what I needed. Upon arrival I was greeted with a smile by Paul P. He was compassionate, personable, & understanding. He listened to my wants, entertained my girls & keep me updated with the buying process. Less than 2 hours later, I'm driving away in my brand new 22 miles on the dash, 2016 Kia Forte.. I'm extremely happy I visited JT'S Kia on that Saturday.

Stephanie C.

Dec 10, 2015

Travis Thompson was very kind and courteous. The waiting room area was very comfortable. I have had great experience so far.

Tawanda

Dec 10, 2015

This was one of the best car buying experience my husband and I have ever experienced! Terrel Shaw made sure we felt valued and appreciated from the moment we walked in until we left out with our brand new car. He is very knowledgeable and professional. All of our questions were answered and now we're the proud owners of a new Kia!!!!!!!

Sue Stone

Dec 9, 2015

Hi Everyone!!! I was so pleased with the service I received. Everyone was so helpful going above & beyond for me, the customer. All your staff are so pleasant. I had a nice ride with your shuttle people also, very nice young men. I am just so impressed that we still have decent/truthful people left in this world. That's hard to find now a days. I plan on buying a new KIA at some point so get ready because I will be back. I am trying to get others to purchase a vehicle from you all. Anyway, it is a real pleasure doing business with you all. It's like a family atmosphere. Thank you all so much!!! Have a blessed day. Sue Stone

Tal

Dec 8, 2015

I received a call on Dec 3 from Rod (J T Kia) apologizing for the delay with resolving this issue. He stated he would ensure this matter was resolved quickly and they would send me a check instead of the Walmart card. Rod contacted me on Dec 7 stating they had mailed the check on Dec 4. I received the check on Dec 7. I received a reply to my post from Eddie Wadhan (General Manager) on Dec. 6. He offered his sincere apology for the disconnect within the dealership. A special thanks to Rod and Eddie for their prompt attention to this matter.

Tabitha Watts

Dec 6, 2015

Travis in the service center was great, explained all the needed repairs for my kia and broke down each cost.

BowensDL

Dec 3, 2015

Frank really took good care of me. My experience with JT's was excellent as always.

TomDe

Dec 3, 2015

Outstanding service department. Work done in a timely and professional manner and appreciate the car wash.

RQuackSr

Dec 2, 2015

Went in to see if I could get a lease for the $2K I could get a lease on a Rio 5. I ended up with an Optima. Thanks guys!

Demetrius Roberts

Nov 29, 2015

Go see salesman AJ Jones at jtskia! Will work very hard so you leave with a great deal and no regrets.

Tal

Nov 28, 2015

I purchased a 2015 Sorento March 2015. As always, JT KIA was sponsoring a "burst a balloon, win a gift" promotion. I burst a balloon that indicated I had won a $100.00 Walmart gift card. I was told that they did not have any more Walmart gift cards available and they would get it to me at a later date. I returned to JT KIA the following week and I was told by Mark Coleman that they would mail it to me. I called my sale consultant Shaun Blackman and he stated he would check on it. Spoke with Shaun a month later and he said he was still checking on it. Spoke with Shaun in August and he said he was going to work something out. It is almost December and I still haven't received the gift card.

Brandeis bethea

Nov 23, 2015

They did my oil change so fast and rotated my tires AND cleaned my car (inside and out)!! I was not expecting that and am very happy and pleased with my service. I will be back even if I have to pay a little more :)

Elizabeth Prosser

Nov 23, 2015

Tiffany is an Excellent Salesperson! She is very knowledgable, personable and a very positive person. She is professional in her career and worked with me to find the perfect fit in a car! I couldn't have asked for a better experience.

Marie

Nov 23, 2015

Great Service!!! Alexis was very helpful. I'm thinking on becoming a regular.

Sturkie

Nov 23, 2015

We love the service at Jt's on Killian Road; everyone is always very helpful and friendly.

Tammi

Nov 23, 2015

Great experience. Minimal wait time! I will definitely be back!

Jamienta "Gem Stone"

Nov 22, 2015

I had excellent service at JT's Kia. I was immediately greeted with a heartwarming friendliness as if we were old friends. Frank took care of me right away, which I thought was spectacular. He was so polite, smiley, very professional, very clean, professionally dressed and represented JT's Kia like it was his own company; very impressive. He made me feel welcomed. I met Jesse who was going to be working on my car. He to was very nice and professional. He showed an interest in my concern and made me feel a though everything was going to turn out just fine and sure enough, it did. Even after it was all said and done, I had one more concern that I forgot to mention and Frank reassured me everything was taken care of even though I hadn't said anything, which showed me that JT's Kia mechanic service is very thorough and technically skilled in their profession. The gentleman, Nick Brown, who sold me both of my JT's Kia cars met me while I waited inside for my service completion. He as usual was very clean and professional looking, very nice and polite. He asked me how things were going with my new car and if I was still enjoying it. Nick Brown always checks up on me and my car. He is a wonderful car dealer. He knowledgeably represents JT's Kia very wellI and that's why I always deal with him when I'm in the market of any cars. I have already referred a few friends who also bought new cars from JT's Kia and we LOVE them. Because of the Nick and Frank, I know I am always in the right place and so pleased that I bought my car from JT's Kia dealership. You all make me feel like family every time I come in. Kia's are the cars for me in my future.

JAMES CUSACK with a 2013 kia forte

Nov 21, 2015

Travis Thompson was my service advisor when i went there on November 12 2015. he was attentive and knew his business. he was also very friendly to me and the other customers waiting. he seems to really enjoy what he does. great service at Jts and a awesome advisor!

Dwmatthews

Nov 19, 2015

This dealership is a refreshing change from the normal hassles of buying and servicing a car. I rate all categories 5 starts, however this Web page is not working right in that area. I purchased a certified pre owned car, Hassel free I must say. The next day there was a nail in a tire I drove back to the dealership they repaired the tire, but also ordered a replacement which they installed for free. What more could you ask for! I have already recommended them to other people:-) BTW they are 60+miles from my home and worth the drive.

Eric Collins

Nov 19, 2015

I had my appointment date wrong and Mike worked me instead of turning me away.. I love JT's KIA !!!

kia fans

Nov 19, 2015

great experience. recommend you guys to anyone. we are loyalty rewards customers also.

evaellen

Nov 17, 2015

Excellent service. Service provider was very professional. My car was ready by the time estimated. Plus they washed and vacuumed my car. Very pleased with my service

jerowe

Nov 17, 2015

I always receive very good service when I take my car in for service. I am always in and out in a timely manner. I always have all my questions answered. I am sure I say this every time that I have always received outstanding service from buying my vehicle to bringing it in for routine visits.

JRITZ

Nov 17, 2015

Overall, very happy with the experience. Lexy was very nice and personable. Was also approached by two different employees asking if I was okay and offering coffee and donuts while I waited. Happy with the service (did not see technician). Car was nice and clean afterwards. Only issue I had was I waited 1.5 hours for an oil change and tire rotation, but the free WiFi and comfortable chairs made it bearable. :-) Nice, clean bathroom. Good coffee. Can't complain. Thanks for the great service! I will be returning (our household purchased three JT's KIA's in the past 7 months!)

Happy Customer

Nov 15, 2015

Excellent customer service! Travis has gone above and beyond to make sure that we had a positive experience. He has been amazing.

Scott

Nov 15, 2015

I would definitely refer them to other customers. They kept you well informed on your vehicles progress.

Satisfied Customer

Nov 14, 2015

Travis has been amazing in helping us solve the issue we were having with our 2014 KIA Optima Hybrid. We have been extremely pleased with how well he has handled our situation

Terry Sherbert

Nov 13, 2015

The service at JT Kia is always great. We are willing to drive an hour to get this service. There are two Kai lots closer but we prefer JT Kia in Columbia. They are very attentive, clear when explaining what they recommend is done to our car, and we don't feel pressured into services that may not be necessary at the time. The waiting area is always neat, comfortable and having the television there helps. There is no guessing on the status of our vehicle because they continuously update us. They are pretty accurate when it comes to estimating how long it would take to get the job done. Last they also make it a point to inform us on anything new or on the website to allow us to get discounts on their services. Thank you!!!

Connie Croxton

Nov 12, 2015

Josh Hinson was a great help to my daughter, when she was picking out her new suv. He listened to her wants and found the perfect one.she is absolutely in love with her car. Call and make an appointment with Josh! He is absolutely amazing!

Jennifer

Nov 10, 2015

Always great Customer service!!! Wait times are increased, but for the service I get at JT's, I'll wait anytime!!!! Thank you guys for everything you do from sales to service, 5***** stars all around!!

tonyinsc

Nov 9, 2015

My wife and I are very very happy and surprised at how low-stress the process was. we bought our dream vehicle, had top notch service the after the sale followup and extra service means we'll now look to do all our vehicle purchases here.

Samantha Croxton

Nov 8, 2015

Josh Hinson was very helpful. Great customer service and very professional. I walked away with a 2016 sportage and I absolutely love it. Thank you so much for helping me make a great decision!!

Catherine Mann

Nov 7, 2015

very friendly always willing to help answer questions.

R. Outlaw

Nov 4, 2015

My salesperson, John was great. He answered all of my questions, got exactly the car I wanted, and made the whole process very easy. Finance department was great also. They got me the best deal possible.

WhitDant

Nov 4, 2015

The crew went above my expectations and requests to ensure that my vehicle was inspected and every issue was brought to my attention as well as a resolution plan of action. The wait time was definitely longer than I anticipated but it was worth it. They made sure I was comfortable and gave me updates on the regular regarding my car.

MichaelandMelena

Oct 28, 2015

This was the best car buying experience of our lives. Michael Cato, our Sales Associate, made us feel so comfortable and appreciated. We ended up buying 2 cars instead of 1.

acolon

Oct 26, 2015

The waiting was not long. I went Sat. 10-24-2015 at 8 am. I do not remember the sale person name but the gentleman was very informative and detail about my inspection and the condition of my car. I love that they had on Ajaz News on Direct which I watch. The refreshment was fresh and not stale. The waiting area was very relaxing. Thank you!!

slim1957!

Oct 23, 2015

I had a tire blow out a couple of weeks ago on my new Kia and everyone at work was telling me I would have to replace the tire myself etc, etc,.....After coming in and speaking to the Service Manager, he assured me he would get in touch with the tire company to access the tire and ( try) to get it replaced.Within 24 hours a call was already on my voice mail at work that I can come and pick up my car with my new tire. I can only say I keep having these "Kia Experiences" Thank you Services Department you rock!!

Rcarljohnson

Oct 17, 2015

We were in the market for a new car and decided to give JTs KIA a try. I had already decided on buying a KIA, just not the dealer. We were treated so well at JTs that we wound up buying the car the same day we visited.I would definitely recommend JTs Kia to anyone who is looking for an outstanding dealership.Great people who treat you with respect!

JC

Oct 9, 2015

Went in received detailed synopsis and the car is running great as usual!

Victoria

Oct 7, 2015

I would rate my experience as excellent. They made my appointment and also completed it in the timeframe they specified.

HarleyW

Oct 3, 2015

Michael Cato was a GREAT salesman!! I have already told several people about the great service he provided and recommended that they go there and talk to him with their next vehicle purchases. This is my 2nd time getting a brand new car with JT's Kia. I LOVE them! They are the BEST!!!

darius2000

Oct 3, 2015

My car that I have I total losses it in a wreck. My husband and I went shopping for a car and asked me what do I want but at the time I really didn't know. Jt Kia were my first choice and bought a Kia Optima and that was a very great choice. I will tell anybody if they want to buy a Kia let Jt Kia be the place because the staff and the service are very friendless and Bryan are a very great person and he make the service on your car are right for you. I'm very proud of my Kia. I love everybody at Jt Kia and keep the good work up

Frank and Jody Speagle

Oct 2, 2015

We had a wonderful experience purching our new Kia. Michael Cato and all the staff (mgmt. Steve, Finance I think Paul.) were more than wonderful. First time doing business with JT and will continue to do business with JT. I will go as far as to sending anyone I know to JT's Staff.10's all the way!!!!!!!!!!!!!!!!!!!

DEP63

Oct 1, 2015

My wife and I went shopping for a new vehicle for our son. Our sales person was Anthony Morrell, who was extremely helpful from the time we got to the lot. Normally I don't like the sales person immediately approaching as soon as I start looking. However, there was something different about him and his approach. He was very knowledgeable of the vehicles and most of all extremely patient. I must say he worked very hard to make the sale and met all of our expectations as best as he could. It is a very casual and friendly atmosphere which is a great reflection on their management staff. I would recommend anyone considering buying a Kia to check out JTs Kia first. If the experience is anything like ours, you will be pleased in the end.

The Hagons

Sep 28, 2015

Michael was easy to speak with. We told him what we wanted and he got it done. Easy, painless sale. Our transaction was fast and painless. Wish the financing was as fast. Rob was fast but him being the only one there took a long time. The in between waiting between salesman and financing is the issue. Thank you Michael.

Pammy

Sep 26, 2015

Frank was great! He told exactly what needed to be done to fix our van, and made us a maintenance list of suggested repairs and service, to keep our van running for a long time. THANKS for not trying to sell us a new car! We'll be back!

Grattons

Sep 19, 2015

Michael is very pleasant, not pushy, extremely customer service oriented, and we never felt like we were being pressed to buy our car. We've got his business cards and plan to share them with potential future customers for him. Good news travels, and we will be sharing!

chuck1954

Sep 19, 2015

We had taken in our black 2012 Kia Soul for some service work. We then got into talking to our favorite salesman who told us that he was moving to Jacksonville, FL and that that day was his last at JT's Kia. We then asked to see and test drive a Black 2015 Kia Soul with a backup camera. There was an offer for a cruise to the Bahamas out of Charleston SC. We were not interested in the cruise, so they deducted the cost from the purchase price of the car which caused the payments to be close to what we were paying on the 2012. We are pleased with the car. We also have a 2015 Silver Kia Soul.

Juan

Sep 17, 2015

Very good staff, great services, nice facilitties and very good prices.

Mmaultsby

Sep 16, 2015

My salesperson, Anthony Morrell was excellent! He was very knowledgeable about the vehicles and the whole process. He called several times after my purchase to make sure I was satisfied with my car. I was also pleased with the quick turn around for servicing my car. The service department told me it would be two days, however called me back in less than 24 hours.

Whitney Harps-Mckenzie

Sep 14, 2015

It was a great experience, I truly needed a new car and had a set of expectations that I needed to be met before I made any purchase whatsoever. My sales rep that helped me went above and beyond to make sure that I got what I wanted because at the end of the day I work in customer service and we all know it's all about the customer. The experience was great and I finally got me a new car 2013 Kia Rio in silver. Thanks so much.

gaston1!

Sep 14, 2015

The service and the respect from all of the employees that are employed at JTS went beyond the norm. Just not saying this if were not true.

Patty C

Sep 13, 2015

Michael was super easy to work with. He listened to my wants and needs and made sure to get the deal done, even with the challenges. Michael got me into the car I wanted at a price that worked for me.

SteelerGirl

Sep 13, 2015

The sales experience was to my satisfaction and I believe the service I received catered to my needs. Received a follow-up call which was a plus

Kimberly Butler

Sep 12, 2015

Service was fast and Customer Service was Excellent

Jimmie Purrier

Sep 12, 2015

We always have great service at JT's. They keep me informed on what going on with the my car. They are always professional and go over what they done with my car.

Chris Richards

Sep 6, 2015

He is the most professional and efficient salesman and gentleman i've experienced in over 30 years of buying cars. I see why now he is the Number 1 Salesman at JT Kia. Great work James!!!!!!!!!!

Kimberly allen

Sep 6, 2015

Excellent and professional. The service was fast,I was able to get the car I wanted it.

Summer G

Sep 3, 2015

I came since i was instructed to from an online rep and basically waisted time. I thought i took care of my basics online but was sadly mistaken.

Rob99

Sep 2, 2015

JT KIA is an excellent car dealership during the sell through follow-up services. A very easy experience with them. My family will continue to do business with JT KIA

Docj13

Aug 28, 2015

They really did a wonderful job get my issue resolved. They were really really professional and friendly. The only issue I had was the amount of time it took to finish the simple final adjustment.

Excellent customer service

Aug 23, 2015

Excellent customer service and a staff that helpful and friendly. They stay true to the length of time it took to service my vehicle, I was in and out quickly.

step

Aug 20, 2015

I had a good experience with the purchase of my brand new 2015 vehicle but the only thing I didn't like was that it took forever for them to pickup my trade-in vehicle other than that so far so good.

PJS

Aug 18, 2015

I was pleased that the Service Center took care of a recall on our car we didn't know about. I found the customer service people at front desk had time to stop and answer questions I had.

Slimeddie35

Aug 17, 2015

Looking to trade tahoe for something smaller for her. Thanks Terrell Shaw for making it easy to chose the right vehicle for her. Satisfied customers

jrob318

Aug 16, 2015

Brought my first new car from JT's the process was made simple and easy. I love my new car and the car buying experience at the dealership!

Gabbijay

Aug 12, 2015

I have been dealing with this dealership for almost 2 years, very accommodating and they care about your satisfaction. Just recently purchased another vehicle from them and still no complaints!

NortheasternColumbian

Jul 30, 2015

My first experience purchasing a car was at this dealership and the Sales person who handled the process was unenthusiastic, rushed and created an experience that was negative overall.All of my dealings with the Service Dept since purchasing my vehicle have been pleasant and well-handled.

RQuackSr

Jul 26, 2015

We purchased our 2013 Optima EX from them and then, when they contacted us about upgrading to a 2015, they were true to their word and paid off the 2013 and got us financing for the 2015 Optima EX! Their service department is top notch, it's quick, easy, and painless. We'll be back!

TVicars

Jul 26, 2015

My husband and I came to the dealership just to look and upgraded to a 2015 KIA Cadenza. The car I wanted was not on the lot but when it was found, Michael Cato drove it to my place of business and showed me the new features on my car. I am loving it.Loved doing business with JT's KIATVicars

katherine.owens.12

Jul 24, 2015

This is second service visit for our car. Very good service, technicians very proficient and everything went well and finished in reasonable amount of time.

Danthony

Jul 20, 2015

A month ago I bought a Soul. The salesman went to the lot and picked out one for me to test drive. I loved the car. I told the salesman I had bad credit, but the JT commercials say that is ok. That is when the run around started. I told what I could spend and we went back and forth. I was never offered the no money down, or no payment until next year. So commercials must mean nothing. My big problem was the cleanliness of the car. Should have stopped the deal right then. The salesman found a toothbrush and chap stick in the tire well. When I got home and started looking, I found trash under the seat. Carpets were nasty. Dirt in every corner, and the seats were covered with stains. Before I left, I asked to have the car cleaned, the sales man said it was. I called back the next day and talked with him again about the dirty car.. He said to bring it in and they would detail it. When I picked it up, the car was still dirty. The next day, I went to another dealership and asked to speak to JT. He could be found. I returned to the Kia dealership and talked with the manager. As I was explaining about the car, he was cleaning his desk and even went under the desk to get something. By this time I was really upset. We made another arrangement to clean the car, this time a man came to my house and cleaned it. All this only took a whole week to solve. The car also had hub caps, what car has hubcaps? They looked like they were from Walmart. I wrote a letter to Mr JT telling him what happened. I HAVE NEVER HEARD FROM ANYONE ABOUT THE CAR OR THE DEAL. I feel the deal I received was not at all what is advertised on TV. "Bad credit, no problem." I did not know that just because I had bad credit, that meant I would get a junky, nasty car. It reminded me of a car that had been reposed. I love the car, but I do not think I will ever buy one from JT again. It takes too much work to get thing straight.

Stafonej

Jul 18, 2015

The experience was great I didn't call ahead to make an appointment but when I got there services speedy and really nice enjoy the experience.

Remy

Jul 15, 2015

After taking the service man on a ride he could hear the noise in the tire of the brand new Sorento I purchased. Once heard the service man removed the 30mm weight that had been riding around in the tire from the time delivery service was speedy but should have never been necessary

Ras5157

Jul 14, 2015

They were efficient and courteous when taking care of my vehicle. My car was clean and well taken care of. The technicians and staff were very helpful and knowledgeable.

GeneC

Jul 12, 2015

Excellent salesman. No pressure. Great deal on a used vehicle and would have let us drive everything on the property if we wanted. Nick was great to work with.

Louisesmith

Jul 5, 2015

Great sales personnel and fast competent service department. The sales personnel worked with me to get a deal that I was comfortable with. The service department personnel was very polite.

boot48

Jul 2, 2015

JT's Kia service are always professional and efficient. A pleasant experience every time I have my car serviced .Always in and out on time.

Mckenna123

Jul 2, 2015

Started out good when we purchased a new Optima over Memorial Day. We were offered a 42 inch TV if we bought the car. After signing the paperwork we asked our Salesman if they would put the TV in the car when they brought it to the front to take home (because I was a little concerned when they did not put the TV on the paperwork) but I had assumed we would get it that day. We were told we would be put on a list and they get trucks once a month with the TV's and would call us when it came. Three weeks later we never heard from them. When I called to ask about the TV I was told they had no record of us to as getting one but would look into it and call me back. They never called back. I left 4 messages for our salesman and not one call was returned. My husband finally went to the dealership because they were not returning my calls and he was told because we were given a good deal on the car we would not be getting a TV and our salesman should have never offered us one. Needless to say I am very unhappy... Not because we need a TV that probably isn't worth a whole lot in the first place, but because I feel like we were not treated fairly and not given what was promised to us when we made the deal on the car. This is certainly not "good business" and I will not recommend this dealership to anyone after this experience. My friend bought a KIA Soul a week ago and I told her to go to Galeana instead. Too bad that $400 TV lost them a $15,000 car sale. I would be cautious of any "promotions" at this dealership and get everything in writing. Very disappointed.

Susan jones

Jul 1, 2015

My son and I bought a car from Kia which we paid cash for, after we received calls from Kia saying if we referred a friend and they bought a car we would receive a 500 dollar check. I took my daughter and her boyfriend to Kia and they ended up buying a new car, that was almost two months ago now I call to see why I did not receive my check and all I get is the run around also they were supposed to get a free tv with the purchase of their car but the dealership had ran out and said they would call when they got a shipment and could pick up their TV as of yet still waiting. If I had known this is how you treat people not keeping your part of the deal I would never have recommended anyone to your dealership. I would like a reply.

KiaFan1973

Jun 29, 2015

The people at Kia on Killian Rd in NE Columbia have given me nothing but the best service and advice! Expect nothing but the best here! WTG JT's Kia!

rmclurkin123

Jun 28, 2015

I really appreciated the warm friendly experience I had at your dealership they made me welcome and special, thank you.you really gave me the VIP treatment.

Kendra

Jun 25, 2015

I showed up for my first oil change and first experience with the service department. I was meet with very friendly staff and was told it would take 2.5 hours. It was well under that and I was on my way with a nice clean vehicle inside and out. Even my coworker that was with me was impressed!

Joe Hagans

Jun 24, 2015

My vehicle appointment was easy to schedule. When I arrive I was greeted in a respectable manner and service was performed in a Professional and timely manner.

Foggy

Jun 22, 2015

I've only had to visit for an oil change and to fix one of my tires that was punctured by piece of metal. Both times were quick visits. They kept me informedofwhat they were doing. They have a comfortable waiting area too.

KMyers48

Jun 21, 2015

JT Kia has a very professional, respectable, courteous and helpful staff. I would recommend this dealership to anyone who is looking to purchase a car without getting hassled.

plumbnuts

Jun 18, 2015

just bought a 2015 soul a few weeks ago,love the soul.do not understand why the luggage rack on top sounds like a hurricane going down the road.do they not test these before sale??I like the look but sounds awfull.asked salesman about it and was told to take them off.other than that , great car , great service.I asked them to put a trailer hitch on for me,no problem.

Marion Jacobs

Jun 16, 2015

Excellent customer service committed to the customerTHEY HAD ME IN A NEW CAR IN 2:30 HRS FLAT. AWESOME DEALERSHIP!They really work hard to give you the car for the price you want.

TheBlendedBunch

Jun 12, 2015

Although we hit a snag with our van I was glad it happen at the beginning, they settled it right away in a proffessional manner. Great customer service, and very family friendly....

Now A Happy Customer

Jun 4, 2015

I wrote the review 5/26/15 Unhappy Service, But I am all smiles now. Steve made sure my Camaro was repaired and I was in and out in 1 day. I am satisfied with the prompt response from the Management Team!! I am happy with my purchase!!!!!

sportagerbr

May 29, 2015

Our experience was great, The sale person was very experienced, helpful in helping us achieve what we wanted in a car and the price we were looking for.

icedragon

May 27, 2015

We went there to look for a new car and we weren't expecting to get a new Kia Soul. The young lady that helped us was,very helpful and she explained to us all about the Soul.After I took a test drive my wife and fell in love with it. Fallon was great and she our experience worth while.We would and are telling people about our experience and how much we love our car.

Unhappy Service Repairs Customer

May 26, 2015

I am unhappy with service repair as promised. Body work not completed (paint). Clutch evaluation appointment not scheduled. I purchased the vehicle on 4/22/15. I would like my vehicle service as requested at the time of purchase. Thanks

AlphaMan

May 25, 2015

The waiting room was not crowded, the service was fast, they have added a charging dock for my cell phone, and they even shined my cars. I am Happy!!!

jessininja

May 15, 2015

The place is always clean and everyone is nice. If the car seems to be Taking a while they usually come to me with updates.

Peanut

May 15, 2015

My experience was awesome sales man was helpful , smile the entire time he really helped me accomplished my goal to get me a brand-new car

CARPIE

May 14, 2015

told we would get a$25.00 gift card for test driving Also we popped a balloon and won a $50.00 Walmart gift card. This was the beginning of March. WE CALLED TOLD WE WILL PROCESS YOURGIFT CARDS. YEAH RIGHT STILL HAVE'T GOTTEN THEM AND IT IS THE MIDDLE OF MARCH WERE WE SCAMMED

J. Innes

May 10, 2015

Very helpful great service not pushy they give you time to consider options and don't call 24/7 to pressure you. Service department is quick and clean with no hidden extras.

Smooth Operator !

May 7, 2015

I went in to buy a used car Sales Rep Anthony did not impress me to say the least was very quick to make a sale when I asked him about the vehicle I was looking to purchase he replied with I do not know attitude which told me from the start that he did not know what was on the lot along with no product knowledge of vehicles in general ! Called Anthony several times and asked him to return my call on specific questions he would never return my calls " I ask you is this quality customer service " ! The car I was looking at and test drive was trashed out with bottles under the seat along with all kinds of trash hidden in the tire compartment of the vehicle " I ask you is this a way to run a delaership not one bit at all ! I believe the sales manager needs to have a meet with Jesus meeting and get this situation under control before JD powers and associates gets a handle of this and your business will go down the drain ! As for customer service the women who answer the phones they tell you that the sales Rep is present for work and then they make you wait for 10 minutes or so and then come back and tell you that they left for the day ! I have been in sales for over 25 years and I have never seen a dealership in my life run the way it ibeing driven ! Remember it is not always quantity that matters it is also quality of the Customers you serve and build a rapport with a customer can make you or break your business " it only takes one to do it !!!

rslkblackburn

May 6, 2015

Would highly recommend JT's Kia service department as well as sales department. Excellent people to work with!! They have a very friendly and knowledgeable sales and service staff.

shampoo1

May 3, 2015

I was a queen for the day...My husband went into dealership in Lexington. He worked with Mr James and I was home cleaning on my usual Saturday morning. My husband called to tell me he had an awesome deal in the works...He wanted me to come over to look and make sure I was happy with the Jeep Compass, I had to shower & get ready well..Mr James said heck lets take her the car she can look and test drive and sign needed paperwork! I was so impressed and I loved the car!!! I test drove in my neighborhood Mr James set up my phone to connect with the car all in my driveway..Mr James & my husband went back to dealer had car detailed and closed the deal!!!! AMAZING!!!!!

Chuck

Apr 28, 2015

Customer service is something that I look for in any businesses, when you find it, it makes you want to continue doing business with them, I found that here!

Linda

Apr 28, 2015

Gina is excellent. They get me in and out as fast as they can. Mechanical work is done well and they always check the computer for updates. Gina is very knowledgeable. They do all maintenance on our 2014 Dodge Caravan.

happy101

Apr 27, 2015

Went in after hearing the radio ads about the 10k trade off. Was able to get out of an upside down vehicle and was afraid it wasn't going to be paid off early after seeing other reviews but it actually was.

jacook1313

Apr 20, 2015

After WEEKS of phone calls from sales people asking me to come in, saying they could get me approved, I finally took a day off of work and went in on Friday. Met with Anthony, said he would do everything he could to get me in a car. Ran my credit, which wasn't the best. Told him my price range, said I would need to increase it some especially with no money down. Was willing to increase monthly payments. Came back with a outrageous amount of payments and my car keys. Said he knew I wouldn't agree with those car payment and he would let me know if anything changed. Voice mail today, directed to my husband who wasn't with me at the time of car shopping asking if he found a co-signer and if he had money to put down. Also stating he wants to do everything he can to get him into a car. I'm a little perplexed by this whole situation. Wouldn't do business with them since they obviously don't care about their customers to remember who comes in.

moniquegotblessed

Apr 19, 2015

I had an awesome experience at Jt Kia, this was the first time I ever purchased a vehicle on my own and I was so nervous but once I met my salesman he made me feel right at home. He worked with me until I was comfortable with the vehicle I wanted and he kept me encouraged the whole time that he wasn't giving up until I was satisfied.And not long after I was blessed with a 2015 Forte. So in my opinion Jt Kia is awesome and any one that's a first time buyer or not should go experience the awesome things that are happening at Jt Kia

RIOALLEY.1014

Apr 14, 2015

Great place to purchase car.. Stand behind all their cars.. Great service, honest and friendly.. Next car purchase will be at JTS Kia. They do not make you feel like an idiot when asking questions... The dealership is always clean and just a Happy environment!

Franchise4Life

Apr 10, 2015

This is a great place to shop. The dealer I worked with helped me find the car that fit me. I'm loving the Kia Optima. JT is the best place to shop!

mr

Apr 10, 2015

I have bought two vehicles from JT Kia of Columbia in the last 5 years and each time I have been greatly satisfied. They also service both of my vehicles and their customer service has always been great. They greet me by name and are always friendly. They have no problem explaining in detail if I have any questions.

extremely happy

Apr 8, 2015

I bought the soul and I'm very happy with the car. There were no pushy salesmen , unlike other dealerships. Service department treats you like family and gets your needs done in a timely fashion. I would recommend anyone ,looking for a new car, to give JT's Kia a chance. Lookingforward to doing business with them in the future.

kiaforte15

Apr 6, 2015

I truly enjoyed my buying experience with JT's. All the employees are friendly and work hard to help their customers. I look forward to many more years as a JT's customer.

pjjohnson6414

Apr 6, 2015

I could not have my service done at the Kia dealership even though I purchased my vehicle at the Kia dealership. I had to take mine to the Dodge dealership.

Angelene Coles

Apr 5, 2015

The sales personnel were not 100% truthful. When buying a new car from them you must know the wright questions to ask, just like buying a used car. You should not have to ask these questions on a new car. You only find out when you take the car in for service on the second or third time. One Kia dealership is not bound to the same standers as the other. They have no respect for the buyer after they get your money.

Value Cover Repair

Apr 4, 2015

I called JT Kia at the last minute for a valve cover gasket repair and was told they would try to work me in the next day. I took my car in the next day around 10:00AM. The dealer called me around 12:00PM to pickup my car. I was very happy due to my car was leaking a lot of oil.

PY Davis

Apr 3, 2015

Received notification it was time for service on my 2014 Kia Forte. Was very comfortable as I waited in the lounge. Did not take long before the technician returned to share possible concerns, nothing major, just some suggested preventive maintenance. It was a good experience.

teej1214

Apr 2, 2015

Visited for my first service appointment. It was a great experience. The representative was friendly and my car was cleaned and ready to go in a reasonable amount of time.

jutkatyou

Mar 24, 2015

The day I bought the car my friends and I were impressed with JTs. Now, since my purchase I am supposed to receive an incentive check and it is like JTs doesn't know me. I was told by the salesperson that the check takes about two weeks; well, that was a month ago. I have left three messages for my salesman and have NOT received one call back. I left a message for the finance person and have NOT received a call back.I call the main number and I get routed all over the place, yesterday it was to the title department. I told JTs when I made the deal that I needed that check to pay off bills or I couldn't do it. Now after a month the bills are coming in and I have no check; JTs has left me hanging, and they won't even return my call!!! I am totally disappointed!!!!

jimmyC777777

Mar 19, 2015

I BOUGHT MY CAR FROM JTS IN DECEMBER 2013 AND I GET MY OIL CHANGES/SERVICE DONE THERE AS WELL...... THE GUYS ARE ALWAYS VERY FRIENDLY AND HELPFUL!!! I APPRECIATE THAT...... JIMMY (JAMES) CUSACK

Sheena

Mar 18, 2015

We went in to buy a new Optima but after looing at the Sportage we decided to purchase a Sportage SX instead.Our salesman Shaun Blackman was very helpful. In the end, we got a very good deal. It did take some hammering out and the best deal wasn't offered until after we got up to leave in our old car.We love our new Kia and we would most definitely purchase from JT again.Scott and Sheena

Yolanda

Mar 18, 2015

It was my first time buying a car from such a reputable dealership. My salesman Anthony did everything he could to get me in a car. My credit isnt terrific but it all worked out to my benefit. I'm a very happy customer.

madrs11

Mar 14, 2015

Very good experience. deals made quickly. Very short wait time. Everyone was super friendly. Will shop for a car there again! Maybe clean used vehicles a little better. Had leaves underneath hood.

grinder

Mar 12, 2015

Had a great experience. I felt that it took a little long for a service, but I know they do the point inspections as well.

Cowboykia

Mar 8, 2015

My lease was up in a couple of months so I came in for just a service but Ben and the management team made me an offer on a new lease with all the upgrades, great terms. I loved my 2013 Kia but with the upgrades like backup camera on the 2015 and all just made it better.Loved the service department.

MStoltz1106

Mar 5, 2015

As always...good, quick and thorough service.... Service dept. took care of this service and addressed a concern from my last service....I only have one question....why do they have to move the drivers seat back as far as it can go and readjust the chair position...and steering wheel....?? It's not like they are driving a long distance to the service bays...

chrisnurse1

Mar 4, 2015

Kudos to Nick Lynn and J White. They made the experience a pleasurable one. They were able to answer all of my questions regarding the car, the purchase and finance before, during and after the sale. They both worked hard to meet my needs for a new vehicle and my needs for the cost. They also continue to call to make sure that I am pleased with everything. Definitely the most pleasurable car buying experience I have ever encountered

Smithprs2004

Mar 4, 2015

Purchased 2015 Kia Soul on February, 4, 2015. I was rushed through the process and promised several items that did not occur within the first few weeks of the sale. On day 3 of the car, a tire check light appeared and I was told by service staff that I had a nail in the tire. I was promised that all items had been cleared from the trade-in car, but was denied an opportunity to check. I called the sales agent and was promised he would check the car again for a CD, but it took 3 days and 2 visits to the store to resolve this issue. The biggest issue is that I was promised that the my trade would be paid off on the following Monday (Feb 9, 2015). On Feb 26, I started receiving collections calls, and letters from the old dealer stating that I was past due on the payments. I sent emails immediately stating my case, and after several calls to the dealership was finally promised proof in writing on the trade payoff. I called again at the end of the day on Feb 27 with no call back. Finally, I received a fax with a copy of the payoff check and receipt from UPS for delivery. Tracking number is 1Z6Y840F1363264774. In reviewing the tracking number, I find that the contents were not shipped until after my email stating the case. Since then I have called and emailed over 10 times all to no avail. BUYER BEWARE.

jchehoski

Mar 3, 2015

They were very patient while I took a long time to make up my mind. No pressure, just nice to drive away with a car.

Doug Davis

Feb 26, 2015

Initially we had a great experience. We went in to buy a car and we in and out of the dealership rather quickly... evidently too quickly. My wife and I were very hesitant at one point to buy the car because we were not sure how much the tags, title, and so forth would cost. Our salesman, Ben Howard, assured us that the "New Grad Rebate" that my wife and I would both be getting from the purchase of the new car would cover most, if not all, of the expense from the tags and so forth. This rebate was promised to be $500 for EACH of us- a total of $1000. He repeatedly told us, and even received confirmation from his sales manager, that we would both be eligible for the rebate since we both recently graduated from medical school. I asked him to put this promise in the paperwork, but was informed that they did not do this anymore because KIA didn't always accept the candidates for the "Recent Grad Rebate" for some reason or another. But he assured us that all we had to do was email him a copy of BOTH of our diplomas and we would definitely get the rebate.After 8 MONTHS of no rebate check, unanswered emails, and multiple phone calls that were not returned from both Ben and his sales manager, Mr. Redfern, I was finally directed to Jeff Serio the General Manager. This too proved to be unhelpful as the arrogant manager informed us that he didn't know why the rebate was delayed so long and why we thought we were getting $1000 when it would only be $400. Mr. Serio repeatedly said that he was sorry that we "misunderstood" the deal and that there was nothing that he could do for us. He was very condescending throughout the phone call informing me multiple times that he was "VERY educated" and had a degree from "Stanford". I assured him that the $600 that they were stealing from me would not come close to the dollar amount of the business that they would lose when people found out how they deceive their customers. TAKE HOME CONCEPT: DO NOT BUY A CAR FROM THESE PEOPLE. THEY WILL LIE TO YOU IN ORDER TO GET YOU TO SIGN ON THE LINE!!

eboneel34

Feb 25, 2015

First time getting the car serviced and they left their oil rag stuck in my undercarriage. Bad experience even when just looking for a car. The best person. To talk to is mr. king.

Acwhite1670

Feb 13, 2015

As always was greeted at my car customer service is always friendy. I didn't have to wait long for my vehicle service was very fast.

vbreedlove

Feb 13, 2015

I went to the dealership with my husband to look for a car without the intent of making a purchase that night. The sales and finance people were so helpful that I left that night with my first new car ever. I have had the car for almost one month and I love driving it more every day. Kia is a great brand and the sales staff was fantastic! I will recommend JT's Kia to any one that I know looking for a car.

Debbie

Feb 10, 2015

Just went to look around. This was the first dealership my wife and I went to. We also checked out the Toyota and Mazda dealerships near JT's. Ultimately came back to JT's. The salesman was very polite and went over everything on the vehicle. The only thing I could say negative is that we could not drive the vehicle on the interstate. Would only let us drive on the street in front of the dealership. Mazda and Toyota let us drive where we wanted to.

Debbie Gallion

Jan 30, 2015

I have purchased 2 cars from JT's when no one else would deal. My first was a 2013 Kia Forte that I traded in after 2 years with 84,000 miles. I now have a 2014 Kia Optima Hybrid. I was extremely satisfied with my Forte, and am just as in love with my Optima. Both of my salesmen - Mike and Eric - worked hard to make the deals as well as the finance people. My next vehicle will be bought at JT's as well.

Sabrina

Jan 30, 2015

This car dealership was my husband and I very first time purchasing a new car and the experience for excellent. They did everything they could to get us in the car of OUR choice. I would recommend this dealship before any other dealship. JTKIA is the best.....we love our car and every time we come in for oil change the service is alway great. JTKIA great job, and continue to keep your customers satisfied.

chadb

Jan 27, 2015

buying a car was great but when it came time to follow up with the finance dept after they get there money they don't return your calls or get them to do something after you bought a vehicle from them forget about it dont return calls can find time to answer your call but Eric in jt's kia used car dept very helpfull not impressed with customer service with jt's kia over all would not recommend buying a car from them

deidrenoble13

Jan 26, 2015

Always friendly and ready to answer my questions. I come here often with little questions about my car and it is always a good experience when i work with Wyatt. He knows his stuff.

calefever

Jan 21, 2015

I came in expecting to buy used but Ben worked with me and got me into a new Kia Forte that met all of my criteria and then some. He was very attentive, took his time to explain all the details, and answered all of my questions. He is an exceptional employee and I look forward to working with JTs Kia in the future!

robninsc

Jan 13, 2015

Within 12 hours of making contact with JTs Kia, I became a proud owner of a 2014 Kia Sportage. From the Internet manager to the salesman to the dealership manager to the finance manager, I was treated with courtesy, professionalism and extraordinary respect. My experience with JTs Kia and the personnel exceeded my expectations. They worked the most extraordinary deal while I was at work. At the end of my day, I was driving away with a car I'd prayed to own. More impressive is their ongoing customer follow-up. Salesman, Nick Lynn, contacts me to make sure that I am still happy with my vehicle. Imagine that! I recommend JTs Kia to family and friends. What an amazing dealership!

reginaldelewis

Jan 7, 2015

Great experience and excellent establishment. The service area was very clean and the staff was very helpful. Just a great experiance overall. Thank you JT's Kia!

Matthew McCants

Dec 27, 2014

I must say that my experience with salesman Mr. Terrell Shaw was really great and above all this young man took his time with me, because I'm a hard person to please. What he did was he took his time and didn't try to sale just any car but explain each vehicle that I asked about and explained their features to me and offered me the option to drive them. When I asked about the vehicle that I really wanted since Memorial Day weekend 2014 again Terrell took his time then I gave him the features that I wanted in the Kia Sorento 2014 to which he said they didn't have any on the lot therefore he told me all about the Sorento 2015 LX model with those features that I wanted and of course the rest is history now I'm the proud owner of a Kia Sorento LX 2015 4DR 2WD V6 and I really love that SUV. Now I brought my vehicle in today December 27,2014 for passenger side windshield crack moulding trimming which was damage from the manufacture and the person who did the Tech replaced it with another piece of damage moulding trim instead of talking with me about it first, now they have reorder this trim again to re-repair over again. But still I'll give this dealership 10 stars because they are all about service and dealing with you wisely and professionally something some of these other dealerships don't have and do right close next door. By: Matthew McCants (Reviewer)

Alexia123

Dec 24, 2014

Great place to buy a car. I would definitely recommend everyone i know to get their car from jt's. Terell is a great salesmen.

Bigfresh

Dec 23, 2014

I am extremely pleased with my decision to purchase a car from Jt's Kia. The salesman was very patient, extremely knowledgable, and provided the best customer service I've experienced anywhere. I will forever promote purchasing a new/used car from Jt's Kia.

Keith Grindstaff

Dec 15, 2014

Excellent experience. Superb customer service and all questions were answered. The team worked to find the exact car I wanted, with the features and price I was looking for.

Mrs.LisaWaters

Dec 13, 2014

This was our third car buying experience, and our first with JT'S Kia. I must say that I have never had such an easy, hassle free time buying a car. They asked us what we needed in our car, and listened! And then rather than showing us car after car, they took our wants and narrowed down their inventory to only show us cars that fit us. They didn't ask our budget, then turn around and show us "the perfect car, just slightly out of our price range, but still easily affordable." They follow up with us to ensure we are still pleased with our purchase, and they call to schedule services due. I have already, and will continue to, refer anyone needing a new/used car to call Cory Smith and they will be pleased they did.

hmbrandt

Dec 6, 2014

Leased a 2015 Kia Optima after having a 2011 Kia Optima for a few years. I wanted to buy through Internet sales, but JTs does not have an actual Internet sales department. You can only communicate so much with the Internet sales department and then have to actually go to the dealership as if you never had conversations in advance. At JTs, our salesperson seemed to be new and inexperienced, but he worked very hard to take care of us. Everything worked out in the end. I love my new car!

Chelsea Hubbard

Dec 4, 2014

They did an awesome job!!!!! I really enjoyed Matt he was dedicated to get me in the car I wanted.....Kia Optima.... I would recommend this dealer to anyone!!!!

Charles Rankin USMC Disable Veteran.

Nov 30, 2014

The staff was friendly and professional went the extra mile to assist me.

KiaSoulSC

Nov 17, 2014

Nick Lynn was an excellent car dealer and easy on the eyes is always a plus. Very friendly, I wish they would have told me on my first visit all I needed was two pay stubs and I would have never went to Toyota and got a Corolla. However, they did their best to keep my payment the same and I love my Soul.

Acwhite1670

Nov 10, 2014

I went to JT'S to purchase a new car for my wife. We decided on the Optima. We had a great salesman and the management and finance department made our experience that much better. I wanna personally thank Doug Sanders and Brittany Gadson for helping us.WE LOVE JT'S KIA.

Neeka2006

Nov 6, 2014

My experience at JT's Kia was excellent!!! I highly recommend anyone to purchase a vehicle at JT's Kia. The customer service and atmosphere rocks!!!!

Jimmie Purrier

Nov 4, 2014

We have bought 2 Kia Souls. We have enjoyed both . When we take our Souls in for regular maintenance , then are always friendly and helpful with any questions we have. We have recommended JT's to friends and they have bought cars from there. I haven't heard any complaints from them.

Brittany F

Nov 3, 2014

I love working with the service center. they are always great! I've recommended this dealership to many people. Keep up the great customer service!!

Rebecca Hirschhorn

Oct 29, 2014

I had a great experience at JTs Kia. Their financing office did a great job of helping me find the best financing options for my situation and I drove away in the perfect car. I will be going back there for all of my car's maintenance. I previously purchased a used car from Carmax, but I'm glad I went to JTs Kia instead. I walked away with a better deal and more knowledge about the financing process than I had before. HIGHLY recommend!

James8214

Oct 28, 2014

This is the 2nd car I've purchased from JT's Kia! The payments were right where I wanted them with none of the usual car sales games that usually go along with buying a car, Shaun took great care of me both times I bought. Service dept. is professional and very thorough, great perks with the loyalty program.

Andrew.Taylor

Oct 25, 2014

I've never had an issue with taking my car to get repaired here. The service performed by the guys here is always fast and done well. Plus they're always nice and you can tell they want to make sure that you are taken care of. I taken my car here multiple times and have no desire to change service centers. Thanks guys!

jimmyC777777

Oct 23, 2014

I took my car in for an oil change a few weeks ago and Wyatt Kritt was the guy who assisted me. he was very friendly and efficient. thanks!!jimmy cusack

Helen

Oct 20, 2014

I never write reviews , but on this occasion I must. Needless to say as a person a woman at that who has been through a divorce and still trying to improve my credit I have never been more humiliated in my life expected a little more. I was reminded on multiple occasions that I could not get what I wanted it because of my bad credit. Ultimately they ended up selling the car to my current husband whom has better credit than me.....because I guess it is a mans world after all!

Manimama05

Oct 14, 2014

My experience was great! The process was fast and the deal I got was unbelievable. And my salesman was one of the best. I'd recommend him to everyone looking to purchase a Kia.

mookiejuay

Oct 13, 2014

Was pleased with the service, salespeople, and my new car. The salespeople worked with me on finding a reliable car and an affordable car. I would recommend this dealership to others.

Bonnie Owens

Oct 12, 2014

My overall experience was good. I was told that my service should take about 45 minutes to an hour, but it took about 1-1/2 hours.

anita.hewitt.52

Sep 29, 2014

I had an appointment at 8am for an oil change ,good time in and i thought good time out but my car was finished and waiting , for 25 min to cash out ,was told he had to discount my bill (i had a coupon)not sure why it took so long to cash out .last time i was there they brought my car out and so many cars was in front of me (no one in them) they told me i would have to back all the way back to go out the other side made no sense at all. anita hewitt 2013 kia forte

purpleviolet

Sep 29, 2014

I went to JT kia and purchased a Sorento. I didn't expect to buy a car but I ended up buying a new car. I am pleased with my purchase, I just wish I could have gotten my window fixed before I purchased the SUV. I just realized recently that one of the covers for my railing is missing. I mentioned it to my salesman before I purchased the vehicle, and he said he would get it replaced. Well we both forgot. It didn't occur to me that it was something I noticed before. I'm in the process of getting him to replace the cover. I really hope that I don't have any issues with that. The third issue was with finance, never changed my bill pay date as agreed by the salesrep. Instead I was told that I had a 15 day grace period, I can't really afford to take any chances on that, so I was pretty angry about that. Otherwise I really enjoy my Sorento; just those three things had me feeling negative about my purchase; I was already considering trading my 2015 SUV. But on the positive side, I must admit that I am very impressed with the style, amenities, and the handle. For a V6 engine I'm getting good gas mileage. More than my old 4 cylinder SUV. JTs Kia is a good dealership, very helpful. Those two issues I guess human trial and error, but I'm waiting to get my replacement part human error or not, lol.

hplesley

Sep 28, 2014

I didn't know what to expect. when I walked into JT''s, but I knew what I wanted, I just needed them to make it happen. I am extremely happy with my purchase.

MStoltz1106

Sep 27, 2014

As usual....the service was very good....in and out in good time...even with the unexpected alignment that was needed....I hope the guys in service see these messages......one small complaint.... when you rebalance the tires on rotation and alignments.....PLEASE remove the adhesive that held the old weights....it looks like hell... and i am sure i am the only one that see's it....and i cant get it off......

elainebaker1

Sep 24, 2014

drives great! I enjoyed the super fast approval and service. The process was easy and smooth. I would highly recommend them to anyone shopping for a new car!

smbarton91494

Sep 15, 2014

We were very pleased with our service and love our Kia so much! I recommend Kia to all of my friends as well as family!

dadoyle

Sep 12, 2014

I've always had a ford and was a little scared purchasing my kia so it took me a couple days to decide. I was never rushed and james was very patient w me in explaining all my options. I love my soul and the people at jt kia for all their patients n help.

charleston1951

Sep 5, 2014

James Lyles was my Car Sales Associate. He was positive from the moment we shook hands. James assisted me in a professional manner and did everything that he could to ensure that I was able to purchase my 2015 Kia. Highly recommend James and JTKia for professional and caring experiences.

ericapooh21

Sep 5, 2014

This was the 2nd vehicle I have purchased from JT's Kia. James Lyles was my salesperson both times and when I'm ready for a new one I will go back to him. Very honest and friendly :)

Lewist23

Sep 3, 2014

The service was great although they were busy I was in there and out in a timely manner. They were friendly and explained any problems I had concerning my car.

Kimberly South

Sep 2, 2014

Our sales representative - Shuan Blackman - is excellent to work with. Highly recommended and you should ask for him when buying or leasing a vehicle. The service center was okay to work with, but even with an appointment, the whole process took more than an hour for the oil change. This was troublesome because we live 30 minutes away and we were told we had to come back to that same dealership for the first oil change. it was a 2-hour process. Also, we have the Kia leasing maintenance program added to our lease agreement, so our subsequent oil changes should be no charge. However, the service man (I didn't get his name) indicated we would have to pay for all our other oil changes, which is not the case. Even if they weren't sure what that package entailed, they should have asked someone else instead of just saying, no you'll pay for the others and not talk to anyone else. I'm just used to my service team at a local car shop and they make us feel great. I'm also looking forward to going to a closer JT's shop for future car maintenance.

kdg270

Aug 30, 2014

2nd service appointment. They were friendly and fast. They gave me a list of recommended additional services and were very thorough in explanation and never pushy. I also got a complimentary car wash. Very happy KIA owner!

kenharrison1948

Aug 26, 2014

3rd Kia in family, ben was very easy to work with, great interest rate. have also sent in son to buy a use car, he is very happy with his.

clemsontigergrl

Aug 24, 2014

We went down to JT's a few weeks ago to take a look around at their Kia's. Our expectations were pretty low. We really weren't expecting much. My husband, Johnnie, is always full of questions, and he definitely doesn't like to be rushed. So, when this gentleman Terrell came up to us he told him straight away that we were just looking around. Terrell wasn't pushy at all. He actually was very knowledgeable and steered us to what we were interested in looking at (small SUV's). He gave us a general run through all of the different options for the Kia Soul and some of the other vehicles. We eventually settled on the Alien Green 2014 Kia Soul for me. I was so jazzed about the vehicle that I knew straight away that it was for me. He answered every question that we had throughout the whole process, and we were never passed off to someone else. Terrell actually was so great that Johnnie started talking to him about getting a new car, too. Johnnie absolutely loved the Soul, so he ended up getting the same car in silver. It was an amazing experience, and it was hands down the best car buying experience that we have ever had. I have told my friends and family about Terrell and JT's Kia. We will never buy another car from another dealership again!!!!!

Chuck Thomas

Aug 21, 2014

When I bought the 13 Optima, I wasn't sure on the customer service and service. I never owned a Kia before. My car is great and my dealings with JTs Kia has been above Excellent!

David Rudik

Aug 11, 2014

Lured into JT's Kia on August 7, 2014 by their advertised promise that "we can get you financed if you make $400 per week". I meet the advertised criteria, but was given the bum's rush by my sales rep once my credit was pulled. U know my credit is bad...that is why I responded to your ad. I have faxed and mailed a letter to JT Gandolfo about my treatmeent and experience at his dealership...I doubt I will get any response. If considering a purchase and you have questionable credit, take your business over to Galeana.

ds1

Aug 11, 2014

I wrote an bad review earlier today about JT'S KIA service department. I thought they were working on my car because that is where it was towed. I was told by the service manager at JT'S KIA that the manufacturer is doing the work on my v ar because it is an issue across the board with the kia rio. So I aplologize for the bad rating I gave JT'S KIA aervice department. How was I suppose to know they were not doing the work. In saying that it still doesn't change the fact that I no longer want the vehicle. 5 breakdowns in a year.

calefever

Aug 2, 2014

I came in for a used car but ended up getting a new Forte. I worked with Ben, who was great. He explained everything about the sale to me as well as the car. I was nervous because this was my first time buYing a new car, but Ben made it a great experience. I am bringing a friend with me to get one next week.

aly choi

Jul 30, 2014

customer service is always outstanding here . they are willing to spend some time with the customer so they can satisfy the customers needs . Peter Smith ( service advisor ) is outstanding ! he helped me all the way through to get my car fixed . great job !

katherine.owens.12

Jul 30, 2014

We love our new Kia. Our car buying experience at JTs was wonderful. Everyone was so friendly and helpful. Everything went so smoothly. Best car buying experience ever. Thank you to everyone at JTs Kia!

cheriey

Jul 29, 2014

Had to take my vehicle to the Service Department because of an issue with my air flap. Peter was a Great help, very friendly, and nice. HE'S THE BOMB.COM!!!

eboneel34

Jul 29, 2014

I'm glad I had herbert king I recommend him over anyone there. He corrected a wrong THAT another employee did. SO GO TO HIM!!!!!

Xpalemar

Jul 26, 2014

With it being my very first time purchasing a vehicle, my sales person made the experience very smooth, understanding, & fun! I'm glad I chose Kia!

sherwitt

Jul 25, 2014

From the time we walked in to the time we signed, we were kept abreast of all details along the way. This was absolutely the quickest and least stressful of any auto purchase I've ever mad. Hands down.

mselgin1

Jul 23, 2014

Yes! Is all I can say about JT KIA. They are an excellent car dealership. They have the most wonderful people who work there. Customer service is excellent. I was in and out of the service department in like 30 minutes.

gcook58

Jul 22, 2014

When I pulled up to the dealership my car was done. Mr. Herbert king was very helpful in finding a suitable and reliable vehicle that fit my budget and styles. I would recommend this dealership to anyone who is looking for a nice car at a decent price.

jonessum4

Jul 20, 2014

THEY WAS NICE AND PROFESSIONAL,I CAN HONESTY SAY THIS WAS MY BEST TIME PURCHASING A CAR,I WAS SO IMPRESSED WITH THE WHOLE EXPERIENCE

MHavens

Jul 19, 2014

This was definitely the best car buying experience I have had. They were very nice, professional, and informed about the cars. They were NOT pushy and patronizing. I didn't feel that they were "trying to pull one over on me." I felt like they wanted to sell me a very good car and a fair price. I was so impressed with the whole experience that I have bought 3 new Kias this year.

Puptrips

Jul 16, 2014

JTs KIA Service Department LIED to me. Took my JTs KIA purchased vehicle in for "free" oil change. Service department ignored me until my husband showed up (do they have a problem dealing with women?). The representative had an attitude, acted like he was doing me a favor, and verbally tried to put me down (he talked using auto industry terms/abbreviations then acted bored/put out when I asked for explanation in lay terms). An hour later service rep called to tell me my car needed alignment, wheel balance, and cabin air filter replaced (total cost $142.00 plus). The vehicle had 14,900 miles. I did not authorize work; picked up car and took to another service center. Surprise - my car did NOT need any of the work JTs KIA service department said it needed. Another service center, which could have charged me for the work, said the car did NOT need an alignment, wheel balance, nor cabin air filter. JTs KIA service department LIED to me. There is no such thing as a free lunch! June 17, 2014 I wrote a letter to Mr. Gandolfo about my service department experience. To date (7/16/14) he has not bothered to respond. If you cannot trust a dealership's service department why bother to purchase a car from that dealership?

khaynes1105

Jul 14, 2014

When we pulled to the dealership my car was on it's last leg. Mr Lyles was very helpful and made sure we left the dealership happy in a brand new car!

robrooks

Jul 14, 2014

I can honestly say this was my best experience purchasing a car, we let our salesperson A.J know exactly what we were looking for and he delivered exactly that.

SmileyJones

Jul 14, 2014

Staff is very friendly and prompt. I can't remember the guy name but he wore glasses and he was new to working with JT Kia. I was getting an oil change and I was there no time. Great job keep up the good work.

designator1

Jul 10, 2014

Well kept areas. Staff very helpful and friendly. Popcorn is a great touch and coffee was very good. Service associate were excellent. Very pleasant experience. Keep up the good work.

naw333

Jul 10, 2014

The experience was very pleasant and prompt. I can't complain. I had my Kia Soul serviced at JT Kia at Killian. The facility is always immaculate and the lobby area is comfortable. Good job.

jmalford

Jul 4, 2014

I wish i had gone to JT,s first. They me step by step details on there every move. If you are in need of a new car or just want one,go see them.

Caesar7

Jul 3, 2014

I received very good service on the day that I brought my car in for and oil change. I remember that called that day to make an appointment for service and they were able to bring me in that morning.

kfeater

Jul 2, 2014

The experience I received at JT Kia was incredible. All the people are extremely friendly and nice. They make you feel as if you are the most valuable customer. What I like most is that they meet you in the parking lot so the welcomed experienced starts before you even make it in the door I would recommend JT Kia to any one.

turnerp_1990

Jun 28, 2014

My experience with JT's Kia was excellent. My salesman was able to get me and my wife into exactly what we wanted despite any credit discrepancies present. I definitely recommend them to anyone looking to purchase a brand new vehicle.

archiebd

Jun 27, 2014

JT's Kia is great!!! I wasn't planning on getting a new Optima until a little bit later during the year, but the offer presented to me was to good to pass up. This was my first brand new car and Luis and the other JT's staff, made my experience a smooth ride. Thanks JT's for your excellence and I would definitely recommend friends and family!!!

ladired

Jun 25, 2014

The customer services then I had with Katie's kids was great and the guys in the service department did a really great job on my car, this was the first oil change on my car and they detailed it as well I was very pleased with the service that I recede

marydixon

Jun 20, 2014

I was very impressed with the staff in service area. They not only service my SUV but also cleaned it. It took them less than two hours to change oil, check other areas of concern, and clean it. Excellent service is all I can say.

lnscott

Jun 18, 2014

I love these group of guys in the service center. Very efficient and friendly! I enjoy seeing them each time I have to get my car serviced.

staceybacon

Jun 18, 2014

Every time that I have had my Soul serviced, the staff has been awesome!!! Wyatt made sure that I was in and out in no time. The service department understands that our time is valuable and works hard to make sure that you are not there for long periods of time. Great Job!!!!

jl81

Jun 17, 2014

I was recommended to this dealership by a family member. I had a great experience, got the car I really wanted, and at a great price. I have purchased 2 cars from this dealership and have had no problems either time. Looking forward to going back in a couple more years.

Jimmie Purrier

Jun 9, 2014

We have bought 2 Kia Souls from JT's. The sales person was very easy going and none pressuring. He gave me and my wife about 15 minutes alone so we could talk about what we wanted to do. When ever we bring our car in for service , Travis and his team makes you relaxed and welcomed. They always answer my questions We have recommended JT's to our friends and a few have bought from them too. We are happy with the dealership.

jimmyC777777

Jun 4, 2014

i was the first customer the day i went and wasnt sure what to expect but TRAVIS WAS AWESOME AND VERY FRIENDLY......GREAT SERVICE AT THIS PLACE.....

kailajeffcoat

Jun 4, 2014

The moment I drove up I was greeted warmly and with a smile. I only had to give my name and keys everything else was just handled. Though I waited for an hour you can tell they had many ahead of me and no one just sitting around, because names were being called very quickly. In fact, I was so entertained by the tv in the waiting area that I didnt even notice that an hour had even passed. And this is after I heard a horror story from my sister in law about her dealership (Not Kia), where she waited over four hours and had appointment, and then she still had to come back the day after, to wait even more. YIKES! Thank you JT Kias!!!! I have never had such awesome service from any where before!

4thsister

May 28, 2014

I came in on 4-29-14 and I was satisfy with the whole day. Louis was very knowledgeable about what he was explaining in my transition in trading my Honda for a new Sorento. I gave him the highest rating that I could, because he was just what I was looking for in a Salesperson. Thank YouENesmith

cheriey

May 12, 2014

I went to JT'S Kia to trade in my Dodge Nitro for a more fuel efficient car. I already had in mind which vehicle I wanted so when I meet with Doug he showed me different Kia Optima ' s on the lot and provided me with a lot of information about the vehicle. Doug is a great sales guy and he had a lot of patience with me even though I gave him a hard time. I got a 2013 Kia Optima Hybrid for a great price. Even though I miss my Dodge Nitro... I am really enjoying my Kia Optima and the gas mileage is GREAT!!! I would refer anyone to go to JT'S Kia and talk with Doug!!

mselgin1

May 7, 2014

I was happy with my sales person Kent Pruitt. He was nice, didn't waste my time and didn't pressure me!!I purchased a Kia Sorento and I am enjoying it!!

KiaForte2014

May 5, 2014

Ben Howard is one of the best salesman at JT's Kia. Outstanding service and Professionalism like no other. Kudos to Ben and JT's Kia!Thanks for the great experience,Limarys Guilloty

Lguilloty74

Apr 30, 2014

Mr. Smith service was excellent! Got the service I needed on the timely manner. I would definitely go back to JT's for service and I will recommended to any Kia owner. Keep up the good work!!!

sabrinafinch

Apr 29, 2014

He did a great job and was friendly he tried to get me the best pricea that he cpuld and worked with me on my payments

Anissa B

Apr 26, 2014

Great experience! I had a problem at a regular oil change shop and had my brakes and oil change. I had to take my car back 4 times they still didn't get it right. To it to JT's Kia service and was done right the first time! Never taking it to the other guys again!

coffeecontrol

Apr 25, 2014

Herbert King, the best sales person I have ever dealt with. He had the upmost respect for me, explain the car to me during test drive. Everyone at JT Kia was so nice, and the attitudes was contagious. Took my brother there 2 weeks after I got mine and he got him a Kia Forte, he loves it. Would recommend JT Kia to anyone.

mcelwee

Apr 25, 2014

I have two kia's 2013 at 2014 . I love my cars. And when I bring them in for service travis is so nice to me . I love the service department. I never wait no more than 30 mins.

ahnorris

Apr 24, 2014

The first service was great, routine scheduled, quick in and out. Second service was routine and scheduled, however they " found" $166.00 worth of "needed" repairs that of course were not covered by warranty. I rejected one service altogether and decided to go with the other. I was irritated that I was there nearly 2 hours and again it seemed like they were looking for things that they could charge me for since the routine covered maintenance was free. The car had only 19k miles on it. I don't appreciate that. The third service was for the radio/back up camera randomly going out. They re- set it and I was on my way in about 40 mins. I really hope that the electronics in the car are not going to be a future problem. JT's had nothing to do with that and I hope that if the radio goes out again, they will be courteous and helpful like this time.

reginaldelewis

Apr 24, 2014

Great sales rep. He was very patient and professional. I had him all over the dealership and he never gave me any impression that he was tired of dealing with me. Got a great value for my trade and got my new car payment right were I wanted them. Huge inventory, thus there are plenty of cars and colors to pick from. Just a great experience.

sargrow

Apr 23, 2014

Terrell was a great help! He was very patient and courteous. I got everything I asked for and I am greatly satisfied with my 2014 Kia Optima!

AndreaStephens

Apr 22, 2014

I was told I couldn't get a car because my credit was too low, being too young to have a credit score, and that the best payment option I had would be around 400-500 dollars per payment but then Terrell came and helped me out. I thought about older used models for lesser price but then: I fell in love with the Kia Soul, so cute! So after a bit of paperwork (lots of signatures) and a lot of amazing help, he helped me work out a really cool payment plan that worked for me as a low pay teacher and took off a good bit of the interest in the long run. The finance guy was really great too, telling me about all my options and what else I might need to do down the road. They also gave me pamphlets on all the really great advantages that came with purchasing a new Kia like the maintenance if I needed it, free services because its a Kia, and highway help if I'm every in need of assistance. I was very happy then and I'm very happy now with my dealer.

McQueen.erica

Apr 21, 2014

GREAT EXPERIENCE! I recently purchased a new Kia Optima and from beginning to end, I was in good hands. The salesman greeted me in the utmost friendly way, looked very professional, and knew his cars. We looked at a number of different models, and Herbert remained patient, helpful, and friendly the entire time. During the test drive, I learned plenty unique features that car possessed, and how to use them. Even during the purchase process, the salesman gave me a great deal and helped me get what was best for me. Months after, I still get a courtesy check to make sure the car is performing at its best. I recommend this dealership and Herbert King as EVERYONES salesman! This was the smoothest process ever thanks to them.

J_Roxs

Apr 20, 2014

Drove 75 miles from Augusta, GA to dealership. Purchased what I thought was a great 2007 Nissan Altima. Not even 30 days with the car, and the service engine soon light comes on. I took the Altima to a Nissan Dealership to see what the fault code was, costing me $103. I called back to JT's KIA used car manager for assistance with this and I get the run around. Sales manager tells me, he has to speak with the service/parts manager and that he would call me back. So I waited and never received a return phone call. I call the service/parts manager, and he says the used car manager never spoke to him. I tried reaching out to the salesman that sold me the car and yet again....more running around. Now I'm stuck to pay for a $325 fuel air ratio sensor out of bank #2. Thanks a lot JT KIAs...way to screw over an American Soldier.

VWigington

Apr 12, 2014

Great service! Completed earlier than expected. Every time I have been to Kia for service, I have received quality work, on time, and always dealt with friendly, helpful service persons. My questions are always answered to my satisfaction.

MStoltz1106

Apr 11, 2014

I think the best thing about the service dept. at JTKia....is the that they seem to understand that my time is just as important as their time...When I get there...my car is taken right in, this time it was for oil change and tire rotation.... The service was completed in about 40 minutes...and i was back on the road....Thanks Guys.

Willpur2012

Apr 7, 2014

Luis is an excellent salesmen and he cares about the customer. We were given a tour of the dealership and was we'll treated by him.

lutzkatie22

Apr 2, 2014

I bought my Sedona one year ago. Ever since then I am back every month 1-2 times b/c of the check engine light. It is always something. 2 months after buying our van we had to replace the battery b/c it completely died. Our check engine light is always going off. It is actually currently on again. It turned back on 2 days after going to the service center to have it looked at & they said nothing was wrong. Well obviously something is wrong. I will never buy another vehicle from Jt's kia again. I actually have 2 friends who bought a brand new vehicle from there around the same time. They both had their battery literally explode in the vehicle within 30 days of purchasing their vehicle, I would not recommend buying a vehicle from here. Not worth it at all.

nanello

Mar 29, 2014

Sale went okay, but fiance department was a nightmare. Could never get anyone to call us back other then Kent. I would recommend Kent to anyone, but hate there fiance department.

Bridget

Mar 17, 2014

We had a great experience at JT's Kia in Columbia. We were in need of a new care, and the sales consultant Gabriel Flores was absolutely fantastic! He was patient and answered all of many questions! He worked with us to get the right payment and a great percentage rate at 4.5% which was really sweet. I would give him an eleven if this page would let me! We are very happy with our new 2014 KIA Optima Turbo!! Thanks again Gabriel!

Leisa Butler

Mar 8, 2014

I am thankful for the opportunity to purchase a car at JTs Kia and am happy to recommend them to anyone in need of a vehicle. This is the 2nd Kia our family has purchased.

tootiegriffin

Mar 6, 2014

From the first call I made into JT Kia's dealearship the service was GREAT! My salesperson was Terell and he has been great as well.

harvey0980

Mar 1, 2014

I've purchased many cars , and this was a great experience. I was 8 to 9k upside down on my truck, and didn't think a deal could be worked out. To my surprise, I got into the car that I wanted, with a lower payment . From Terrell Shaw, to the finance area ,Bryan Redfern, and Robert Heath, I was treated with professionalism from start to finish. Thanks, John

Julian36

Mar 1, 2014

My wife and I really enjoyed the experience! They are friendly and real warm atmosphere. Really nice vehicles, and customer service was great, great deals on cars.

Richierags56

Feb 27, 2014

Terrell did a great job working with me buying a new car. He was very patient and didn't rush me. Even after telling him I had another apt with the Toyota dealership next store, he was very professional and said that he can beat there price and Kia had the best warranty. I was very nervous buying my first new car, I bought a fully loaded black Optima Hybrid much cheaper than a Camry. I also received more for my trade-in than Blue Book.Travis from parts was also very professional and efficient. I had to get a sensor reset and my heated seat looked at. I was able to get an apt when I wanted and they even washed my car. I always refer my friends to this dealership.

revsem62

Feb 20, 2014

I was greeted upon my first visit. I met Karriem. I told him the type of car I was looking for and he gathered some of my information. He was very friendly and professional. He made me feel very comfortable. He was not a pushy or overbearing salesman. A few days he got back with me and told me to come and look at a car i was interested in, that particular day, that car was sold before i got there. He said he knew of another car and would have it at the store the next day. In the mean time, he walked me through the process and got me approved. I was very happy with the sale and the courtesy after sale. He called me several times to make sure everything was ok. I did have to bring the car back for some minor issues, (light in truck not working, checking the phone icon to make sure it was working properly)Overall, i would highly recommend him and the dealership.

Lido96

Feb 17, 2014

The car I purchased was not mechanically sound. They didn't tell me about the issues with the car till I arrived (live 3 hours away) and then when they told me I was not happy. The car had bad tie rod ends, a leaking rear main oil seal and a leaky rack and pinion. When they changed the transmission they should have seen those issues and addressed them. The dealership allowed me to put me and my child in an unsafe car. I contacted my salesman and he never got back to me. There is over 400 dollars in parts alone that need to be replaced and I have been ignored. Any dealer that sells a car in this shape should be black listed and I have informed my chain of command as well as the installation manager at Fort Jackson of JT's business practices of selling dangerous used vehicles.

nspires

Feb 11, 2014

Didn't buy. Nick was suppose to call me back because I told him what I wanted and he replied are you sure you need a sun roof. I said Yes!!. Well they didn't have any Souls like that except the alien Green on show room with sun roof NO So I expected him to call back no return call . All works out. Went to another dealership got me a pretty 2014 with Sunroof. And my salesperson actually listened what I wanted and got it.

J. Jones0128

Feb 4, 2014

The team at JT's Kia of Columbia were great. The process was fast and easy. Doug Sanders went above and beyond to provide outstanding service.

MStoltz1106

Feb 3, 2014

I have had great service from JT'sKia... I have had a couple of unexpected things....both minor....come up and just showed up to see if they could help, or repair,... I was worked right in and had very little wait time.... thanks travis..

THE WAYS

Jan 31, 2014

We had a great experience our sales consultant GABRIEL FLORES he was wonderful we ran him around on a cold Saturday afternoon. We changed our minds couple times he put up with me. :) .Finally got the job done now I am a proud owner of SORENTO. LOVE IT!!

Debbie Cook

Jan 29, 2014

Nicks service and helpful advise was great for buying my first car. He made it easy and there was no money down. Thank you so much i will send friends!

edwardo gallegoes

Jan 29, 2014

Thank you so much to Ben for my new car. You made it really easy to understand the payment plan I love my new kia! thank you

jake sullivan

Jan 29, 2014

Lee makes it easy to talk to and he knows exactly the questions I had for him and he answered them all. He got me exactly what I was looking for the car is great thanks man

jason earl

Jan 29, 2014

I was not intending to buy a car, but once i stepped foot into the dealership and presented with the numbers i could not walk away. I highly recommend talking to terrell. He made it easy to understand and his presentation was incredible.

michelle, sanchez

Jan 29, 2014

I love my new optima. It handles well and the service by nick was incredible. He was really calm and talked to me like i am a real person i would seriously recommend talking to him when buying a car. Thank you nick!!!!

Nicole Dunn

Jan 29, 2014

I didnt believe it at first, but they are just as advertised. Give them a chance and stop by. Ask them to talk to nick. He had a great sense of what he was doing, he also had answers for all of my questions. He was easy to talk to and very friendly. thanks alot nick!!!!

Debra Slater-satisfied customer

Jan 28, 2014

Derrick Davis is the best saleman in my opinion, he worked hard, diligent, without limits to make my heart's desire come true. That was to own a New Kia. Derrick is excellent. at what he does, he puts his all into every sale. I not only value him for his work, I think of him as a valued friend. JT above the sky is the limit long as Derrick Davis is part of your Winning Team. Give him stock in the company, he deserves it. :-)

Ivan Wood

Jan 26, 2014

I would highly recommend salesman Gabriel Flores to anyone looking for a good stress free car buying experience. Gabriel was a pleasure to deal with and was very professional, courteous, and helpful. I purchased a used car from JT's KIA, and I am satisfied I got the best deal I could possibly get. I believe the financing department did a good job getting me the best possible financing terms for my particular situation.

lovnmykia

Jan 25, 2014

Gabriel is AWESOME! He really made my car buying experience smooth and easy. A couple weeks ago we shipped at the other Kia store and had a horrible experience. We left there thinking we would buy a different brand. We decided yo give it another shot but this time went to JT's KIA, completely different from two weeks prior. Gabriel was kind, courtious and we felt he genually cared for us and our needs. His knowledge is impeccable. We left there extreamly happy and will return only to see him. Best car buying experience ever!

Able Michiko

Jan 23, 2014

After visiting way too many dealerships and getting the same answer I finally tried Jts at the suggestion of a friend. Finally somebody told me what I needed to get into a car. I have bad credit but I just needed to know what I needed to get into a car. Nick told me exactly what I needed. All this time I just needed a little money down.....which I had. Thanks guys for making it a stress free experience.

Dorsina L

Jan 21, 2014

My moment of being at JT Kia was great . My sales person was name Derick D, and he did a wonderful job. The way that he took time to explain to me about the vehicle was good. When I walk in the door his service was great. He told me that he was not going to move that car until I'm leaving off of the lot with it. I feel and know that he's a very good sales person. He gets two thumbs up from and I will tell others about the service he gives. Thanks JTKia. Dorsina L

LowKEE

Jan 21, 2014

I will only buy from where ever Terrell is working so right now im a loyal Jts kia customer!!!!!!!!!!!!!!!!!!4LYFEEEE

Michelle

Jan 21, 2014

Had no idea that I could get in a car but Nick kept hounding me and sure enough they got me into a new car with no money down. Still in shock. Also worked with Terrell and was very impressed with the overall customer service in the dealership.

Mr. Proffitt

Jan 21, 2014

Purchased my Sorento from Nick Lynn. I was very impressed. Smooth process and not pushy at all. Would recommend if you have negative equity or little to no money down.

Todd Marshall

Jan 21, 2014

I have been watching the advertisements for years now but never thought they could help me out. Had been to numerous other dealerships but Le and Nick Lynn were finally able to help me out. Give them a shot if you have been turned down everywhere else. These guys (and gals) work hard to get you approved in a car.

connorwmommy

Jan 20, 2014

I had purchased a used vehicle from JT's back in November of 2012 the car was a nightmare. Thankfully, this review isn't for that car. It is, however, for the care the the employees at JT's KIA gave us after bringing the hunk of junk back. We're a military family and, contrary to popular belief, we aren't made of money and are on a tight budget. Paul and the team at JT's did all they could to get us out from under the moving death trap and into, not new-ish but a BRAND NEW car. I'm not going to say it was THE most pleasant experience because it wasn't, but really when you're going in with a car you owe far too much for to begin with, it isn't going to be easy. The real point here, they did their best and they were compassionate about our need to be rid of the wrecking ball on wheels. We went in looking for another used car, we walked out with a new car that we never have to worry about, and free maintenance for a year (wooo!). Better financing than what we were going to get through USAA, too. We were Paul's first sale with JT's KIA and probably one of the most difficult, sorry about that Paul, but he did very well with his buckets of patience. I urge anyone looking at the Columbia area to go here. Let Paul take care of you, the poor guy from Mississippi needs a bit more torture (I kid ;), and let him see if they can work some magic for you before you leave their facilities. Ever grateful,Lristin

Andrew S.

Jan 18, 2014

We purchased two Kia's on the same day in April, our salesman was Joe Sonatore. Joe did a great job taking the time to understand our needs, and recommended two models, the Soul for our daughter, and an Optima for us. During the entire process, Joe made sure we were comfortable, and took the time to introduce us to key members of the dealership (the general manager, finance manager, service manager) and walked us through the parts and service department. Once the cars were prepped, Joe got them both filled with gas, gave us a nice tutorial on both, and we were on our way! I would strongly recommend visiting this dealership, and asking for Joe Sonatore, he is a great representative for the organization.

Ashley

Jan 18, 2014

Purchased my brand new Kia Forte from JT's Kia. My salesman, Joe Sonatore was great. He was smart, funny and very easy on the eyes!!!!!!! The experience was awesome and I love my new car! What a great experience!

Katie

Jan 18, 2014

I came into JTS Kia just to look, I was not planning on buying. I fell in love with a red optima thanks to my salesman Joe Sonatore! He was very nice! He showed me all the features of the car and I could not pass up the opportunity! Thanks to Joe I am happy driving to work every morning in my perfect car! I would definitely recommend Joe to all my friends! Joe is young, adorable and the sweetest salesman I have ever had! Go see Joe!

Meghan

Jan 18, 2014

I bought my first car, a Kia soul from Joe Sonatore. He helped me through every step of the process. I would recommend Joe to anyone buying a car, new or used. He is awesome!

Eldridge73

Jan 18, 2014

Paul Pegues was excellent with assisting me and putting me in the exact car I wanted. This man will work for you and your needs! Thumbs up Paul!

Wally43

Jan 18, 2014

Came in looking for a used car with good miles and excellent on gas. Paul Pegues was quick with assisting me than anyone else in the lot. He is very professional and works til you get what you want! Kia has best service so far in cola area!

Charmaine Gary

Jan 17, 2014

I bought my car this past summer at JT's Kia from Ronnie Williams (salesperson). I have been extremely pleased with the performance, mileage, reliability, and style of the vehicle. My 2014 Forte is very budget friendly with gas and cost. The warranty package is wonderful. I have been happy since the date of purchase.

Cynthia

Jan 17, 2014

My experience of purchasing a car at JT Kia's was great! The saleman(Derrick Davis) was excellent,he was polite and very helpful in getting the car I wanted in a timely manner. I would recommend JT Kia's as the No. 1 car dealership.

Derrick

Jan 17, 2014

I went to the Kia dealership looking for a new car. When I arrived I was greeted with open armsand smiling faces. Ronnie Williams was the salesman that sold us the Optima and he was the best salesman I have ever dealt with and I have dealt with a lot. If I ever need to purchase another vehicle he will definetly bemy go to guy. While I was there I had the fine oppurtunity to meet Mr. JT himself and I must say he is a very pleasant man. Overall my experience in buying my car was unlike any other and I am constantly trying to get my family and friends to this dealership for their next car.

Satisfied Customer

Jan 17, 2014

We purchased a 2013 Kia Sportage from JT'S Kia and I have to tell you it was the smoothest car purchase process I've ever had. First of all our sales associate, Corey Holden, was exceptional. He was extremely courteous, and best of all knowledgeable. We went in on a Saturday and it was full of customers in the showroom. Corey knew that Saturday was the only day we had availability and because he knew that it'll be busy, he recommended that we make an appointment so that we would be able to get in and get out so to speak. He was right, it was pretty busy in there. But because he made arrangements for us to come that day, we were able to test drive the vehicle for the second time, mind you, within five minutes of us walking into the showroom. As far as the sales process, he was very honest and upfront with us. Once we settled on the financing and the sales prices, we were in the finance manager's office signing documents in no time. I also have to share the after sales experience. Corey has kept in touch with us to this day to follow up with us. He was nice enough to activate out Sat radio and program the radio for us. I've made other car purchases before and I've never received follow up service such as this. I expected this level of service with a tier 1 luxury dealership but to receive one from a Kia dealership is amazing. If you're in the market for a new vehicle, especially a Kia, make sure you stop by JT'S and ask for Corey Holden. He has treated us really well and we are enjoying our Sportage.

Sharon

Jan 17, 2014

Doug was great, the process was easy.....Kia customer for life

TesiaJ

Jan 17, 2014

I bought my first car from JTs Kia on Killian!!! I absolutely enjoyed the customer service provided by Christian Lightfoot, he was patient with me throughout the entire process as well as making sure I was well informed. I'm now in the 4th month of having my 2014 Kia Forte! Thanks again to Christian and the rest of the JTs Kia staff :)

TWWheeler

Jan 17, 2014

My husband and I went to JTs Kia hoping to purchase a Kia Serento for me. We were met by Salesman Doug Sanders. He was very professional and knowledgeable of the cars. I told him my interests and he said, "Let's see what you can afford." I knew then I was in good hands. What really impressed me about Salesman Doug is that he knows how to sell a car. He talked us through every steps..the first important step "affordable", he got the BEST deal and the BEST car for me. There were no disappointments and no wasted time. I give Salesman Doug Sanders a 10 for Excellent!

kimberly

Jan 17, 2014

Doug matched us to the perfect car based on our needs.. be smiled alot which let us know he was glad to help us. I cant stop talking about the wonderful experience i had.

AA

Jan 16, 2014

My Sales Representative, Terrell Shaw, did a fantastic job informing me of the features of the my 2013 Kia Optima Hybrid. I did not seriously consider purchasing a this vehicle, but after a few visits and phone call with Terrell, I was convinced this vehicle fit my needs. It was Terrell's demeanor which impressed me the most. This is the 7th vehicle I have purchased and I found most sales reps are pushy and aggressive. Terrell listened to my needs and did everything possible to meets those needs, in a calm and non-invasive manner. I would highly recommend Terrell to anyone who is interested in purchasing a vehicle.

AKG2443

Jan 16, 2014

Robert Pegues is a very profession sales men, he is a very good asset for JT's. He walked me through the options of exactly what I was looking for and worked with me budget wise. I am very happy with JTs rep and customer service i was given!

Angela

Jan 16, 2014

I recently bought my car from JT's Kia on Killian rd. I didn't think I would find a dealership or salesman that made my experience any less hectic than buying a car usually is, however I did. Terrell at JT's Kia helped me purchase a car that I fell in love with, was within my price range, and he provided me with the best customer service. I was in and out pretty quick. He handled any questions I had and helped me feel comfortable about what I just bought. I enjoy my car now and I recommend JT's Kia to anyone who is looking to buy a car.

Arlene Williams

Jan 16, 2014

I would like to commend J T Kia for employing the salemen that I meet the day I purchased my car. My salemen was James Lyles and he is the main reason I purchased my car. I bought his honesty and his intergritybefore I bought my car. He was perfessional, courteious, and straight up, and it was greatly appreciated. He took the time to listen, he didnt push me into something I didnt want, and he was attentive until I drove off the lot in my new 2013 Kia Soul. Thanks J T Kia and thank you James Lyles.

BenttreeHomes

Jan 16, 2014

Everyone knows dealerships can break your bank. JT's Kia works with you based on your budget and can get you in a car that day. Robert Pegues had displayed interest and excellent knowledge on payments that I could afford. The service and process was great and will keep us customers coming back! Thank you!

Bernard Bowman

Jan 16, 2014

JT Kia accomodates its customers needs, for the staff is helpful, friendly, and very knowledgeable. The car buying process is very easy and efficient when purchasing a vechicle with JT kia.

Brittany Antoinette Brown

Jan 16, 2014

Terell was very helpful and informative. I had referred my friends and family to him directly. I purchased a Honda Civic because i could not be financed by the bank,

CatharineM

Jan 16, 2014

Purchased a Kia Optima from Joe Sonatore. Everything was great! Joe was very knowledgeable about the car and handled the deal from start to finish in a professional way. Will definitely recommend JT's Kia and Joe to friends and family looking for a car.

Chris Miras

Jan 16, 2014

I visited the dealership in November of 2013 looking to buy a car for my daughter, which I didn't get because my daughter wanted something different. Everyone was exceptionally nice when I entered the dealership, but I was referred by a co-worker to ask for Terell. He was very helpful and informative on all information I wanted to know about every car I had in mind. He also called recently to see if we needed any more cars for the family, which I really appreciated him taking the time to reach out to me being that I did not buy a car during the previous visit. I would definitely refer any family and friends of mine to him to be sure they received exceptional service, Chris Miras.

Christopher Watts

Jan 16, 2014

As a young college student I am unfamiliar and suceptiable to cons when it comes to buying cars. I met a rather new employee in the parking lot and his name was Paul Pegues and he was from Mississippi. Super nice guy and made me feel really comfortable, when I first arrived I had almost a chip on my shoulder, as to not get taken advantage of, but Paul's charming charisma melted that away and it was as if I was talking to a long time friend who was trying to protect my best interest with my life decision. I was not able to purchase a car with Paul, which was disappointing but he did teach me a ton about what Kia has to offer as well as what other companies are doing in comparison in the same class of car. Even though I didn't buy a vehicle I did make a non-verbal commitment with myself to return to do business with JT's Kia and Paul Pegues will be my tour guide to the perfect vehicle to fit me, my life and my bank account.

Davis

Jan 16, 2014

This was the best car buying experience. Everyone was so very helpful. My salesman James Lyles was very informative and helpful. Very good customer service.

Elizabeth

Jan 16, 2014

This was my first time actually purchasing a car on my own. I was recommended to use Terrell at JT's Kia on Killian Rd by my mom who had just bought her car from there also. I went and enjoyed the great customer service. I was shown cars only in the price range and monthly payment range that I requested so I didn't get my hopes up. I bought my first car then later had an accident where it was totaled. I went BACK to JT's Kia again and Terrell was able to help me find something to replace it. I bought a brand new Kia Optima with no money down and still in the price range I requested. He is so easy to work with and will do what he can to help you. The environment all together makes it a great car buying experience. I would recommend Terrell and JT's Kia to anyone.

Ernest Simons

Jan 16, 2014

I had to bring my car back but Terrell was really good and professional through out whole process and was very helpful and would recommend

HMM31

Jan 16, 2014

I would have to say my experience with my sales person Paul Pegues was very pleasant. He was awesome to work with. He was nice and promptly returned my phone calls on any questions I had. I was able to get a great car for good price!

J. Jones

Jan 16, 2014

My familys only vehicle stopped working. So I went online to JT's Kia and found a vehicle that was in my price range. I called and spoke with Doug Sanders who went above and beyond to assist me, even to the point of coming to my home and giving me a ride to the dealership. Now that's what I call customer service. The buying process was fast and easy. No stress, no pressure and I left with exactly what I wanted. Thanks Doug Sanders and the team at JT's Kia

JT Kia customer for Life

Jan 16, 2014

I came in not knowing what to expect because I had needed a car but had some credit challenges. The salesman Mr. Doug came to me and it was something about his approach, his appearance, and his Assurance in assisting me to get a car made me feel I was in good hands. I explained to him my situation and needless to say I went home in a brand new car. He was awesome and did what others couldn't and he was patient and answered all my questions. He even called me a few weeks later to follow up. Not only do I recommend JT Kia but the BEST SALESMAN Mr. Doug to anyone looking to buy a car because it's more than buying a car to him he really puts your interest and needs first.

Krys89

Jan 16, 2014

My car is about to break down and I needed something quick and affordable. Robert Pegues at JT's Kia gave me all my options and kept my needs in mind along with my budget. Great customer service would deff refer in the future!

Krysta

Jan 16, 2014

We had to get a car suddenly, and were not happy about it, at all. But Paul Pegues was very helpful in helping us get the car we wanted at a price we can afford. We felt like he was honest and fair with his knowledge and customer service that he had provided. This was the best experience yet! If you are in the market for a Kia Paul Pegues is your guy!

Lan1983

Jan 16, 2014

I have purchased 2 cars from JTS Kia. The whole process was excellent. Paul Pegues was very Professional, customer-friendly and service oriented.

Mary lewis

Jan 16, 2014

Sold car to me and my daughter Tomekia polk really good guy and my daughter bought used rio helped by Terrell Shaw

MLucky118

Jan 16, 2014

Went here to take a look at some cars and had a great experience. The sale rep that I talked (Robert Pegues) showed me through the cars that were in my budget and what I was looking for. Great dealership, no pressure selling and Robert was very informative.

Real Estate G

Jan 16, 2014

Was in a hurry to make a purchase on a vehicle. I needed the right one for travel on gas that wouldnt hurt my wallet and payment plans that were resonable. Paul Pegues at JT's displayed his concern and worked to get me into exactly what I needed!

Reviewer

Jan 16, 2014

We had to get a car suddenly, and were not happy about it, at all. But Paul Pegues was very helpful in helping us get the car we wanted at a price we can afford. We felt like he was honest and fair with his knowledge and customer service that he had provided. This was the best experience yet! If you are in the market for a Kia Paul Pegues is your guy!

Robert Pegues

Jan 16, 2014

I just had started car shopping, meet Paul Pegues at that time - very pleasant and spent a lot of time with me, even though I told him I was 'just looking' not shopping just yet. I was very impressed with his knowledge and customer service. I had recently decided not only which car I wanted - but knew who I wanted to buy it from. I met with Pau and we went though all the details, options and pricing. He made a number of suggestions that saved me a lot of money and I got precisely all the features I wanted and steered me away from the features I didnt want. Very happy with his customer service!

Shellie Gunter

Jan 16, 2014

Ny nissan is starting to get old and needs more and more work put into it. I went up to JTS Kia and spoke with Robert Pegues about what I was looking for and could afford. He was very professional and down to the point. We even walked around the lot as he pointed out my best options. Would highly recommend!

Stacie Hall

Jan 16, 2014

In purchasing a new car or truck you have to have or be associated with a great salesman, my wife and I found that great salesman at JT'S KIA, Killian Road. He took his time to show us the 2013 KIA Optimas, and took one out for a test drive, showed us all the bells and whistles. I was hooked and my wife was flabbergasted. The sunroof and panorama sunroof got me. At JT'S KIA, Doug Sanders will treat you right. No matter what your position is he will make sure you are getting whatever you like.

Tomekia polk

Jan 16, 2014

came in and bought used kia rio with an warranty and I am extremely happy bought from Terrell Shaw

cloverochocinco

Jan 16, 2014

I do not know much about cars much less the difference that Kia has to offer. Mr. Pegues or "Paul", as he told me to call him, was extremely nice and seemed like he would be a hospitable at his home because he made me feel comfortable and welcome to a me, a young college student, in an unfamiliar place of business. Although I was unable to purchase a vehicle with Paul, he did seem very knowledged in the inventory and competing cars of the same class. when I am able or ready to purchase a vehicle, I will be returning to do business and their associate Paul Pegues will be my guide.