Jordan Ford reviews

Brooke063

Sep 10, 2015

This is the 1st negative review I've ever written & my experience was SO awful!! I purchased my 2013 Nissan in 10/2014. I paid for their extended coverage plan. I specifically asked, no matter what - any issues I have - will be covered. I was told yes. 100%, no questions asked. I had an electrical problem, & made an appt to get my car in. I stated I would need to bring my car in prior to work, & needed shuttled around 8am. They stated that wasn't a problem. I get there, & was told well we don't have you down until 11:30, eventually got the shuttle for me, but I was made 15 min late to work. I took my car in nearly a week ago. Jordan advised they couldn't correct the problem, didn't know what to do with it, so I was advised to pick my car up, and take it to a Nissan dealer. I had to take my warranty back them as they did not even have all of the info from my purchasw entered correctly in their system. I again, specifically asked about the warranty, if they needed to refer me to a dealer, etc. & was told that my warranty would transfer and be accepted, any Nissan dealer would be fine. I confirmed the paperwork I brought into them regarding my warranty was all I would need to give to Nissan, and they said yes. I do this, again dealing with shuttles to and from work. Nissan calls and advises that was in fact not my correct warranty paperwork. I call Jordan, am transferred left and right between the ford side and their services center, and the Toyota side, and their service center - one person on the Toyota side telling me he "couldn't help me and just picked up the phone call he was transferred"!!!!! After NUMEROUS calls back and fourth, I am told I was misinformed, and should NOT have taken my car to Nissan. Jordan should have kept my car and outsourced this repair themselves so they would then file the claim for my warranty. At this point, no one knows how to proceed, the head of service at Toyota, Patty, was NEVER available for myself or the employees I spoke with, & she needed to be contacted to determine how to proceed. I was told she may have had some personal things with herself or her mother, & had appointments to go to. Of course, I have sympathy for a possible hardship, however, I as the paying customer should not be affected by her personal life. A woman in pre-owned named Kara was another contact I was given to call. She did get me a loaner vehical as they were not going to have an answer on what to do that day either. Communication was HORRIBLE - Kara advised she had to get with Patty, & that they had missed each other due to Patty's unavailability & when she came to Kara - she was busy with her customers all AM and also had some appraisals. Again, NOT my problem as the customer. If she was too busy, another associate or manager should have been made aware of my now 4 business day problem. My voicemails were not returned, & I was spoken to in a rude & unfriendly manner by multiple employees while being sent on a wild goose chase for help. In the mean time, Gurley Leep Nissan was consistently calling me to follow up and ensure I was being taken car of!! Jordan finally works out their problems, approved the work to be done PER THE ESTIMATE Gurley Leep sent over, and then, states they are only paying a portion of the invoice, leaving me with an almost $300 balance!!! Gurley Leep was not okay with this, as they were approved to proceed with the estimate provided, and did not feel after I was already told I was covered, that I would now have a somewhat large balance. After their service manager spoke to Jordan's, they got no where but also spoken to rudely and were advised I would have to pay. They felt this whole fiasco was handled so poorly, they waived their labor fees for the work they did, so I didn't have the unexpected balance. Kara on the final day, was VERY rude and snobby, and did not even apologize for my inconvenience. I WILL NEVER DO BUISNESS WITH THIS DEALER AGAIN! BEWARE!!

ruth

Aug 23, 2015

Joe Hayden was probably the best salesperson we have ever dealt with for purchasing a car. He took his time an was very attentive to our wants and needs. Thanks Joe! Wally and Ruth

LilSeb

Aug 22, 2015

Fantastic experience. Salesman Ron and Manager Kelly went out of their way to accommodate a tricky out of state transaction. The one-price policy is clean and honest and doesn't make you feel the salesperson is working against you.

Mklosinski44

Aug 12, 2015

Bought a 2013 ford flex, paying 28,000 for it. Great vehicle. Impressed. Yes. But... Not even owned for a month and front and rear passenger side lights fogging and condensation appears. Mike who sold us the vehicle was great. Very knowledgeable about the vehicles. Service I'm not so sure. I had it looked at today. Vincent told me not to worry they will take care of it. Has a four year bumper to bumper warranty and they called me back to tell me parts will cost 1200 and may have to pay a deductible. Better than paying 1200. Yes.... But I shouldn't have to pay a dime. Spend 28,000 on a vehicle and not even had it for a month and already putting money into it. Which things happen but I don't feel I should have to pay this. It's also ford certified. I did call and leave mike a message to see if anything can be done. Giving them the benefit of the doubt. And a chance to make it right. I'll never go back to Gurley leep ford ever again. First time was ridiculous. Jordan as far as sales go did a good job. Service and management not so sure. We will have to see when parts come in how well they will take care of a new customer paying 28,000 dollars for a car and it's just minor repair but... 1200 for front and rear lights?? I dunno. We will see. I could not rate quality of service due to the fact that they have not responded back or completed the work yet.

just cc

Aug 1, 2015

Had slept in for my service appt...called Jordan and they took me anyway and did the recall work at the same time...I can not say enough good things about Jordan Ford and their service dept...Thank you so much!!

Rosemary

Jul 6, 2015

I HATE car shopping. I'm in a bad mood before I even get to the dealership. The people I encountered at Jordan were exemplary in their ability to override my negativity and make my car-buying experience pleasant, even enjoyable! I first encountered Marlon because I was looking at the Toyota RAV-4. My son had suggested I look at a Ford Escape, so Marlon escorted me over to the Ford side and introduced me to Joe Hayden. There was no pressure to buy one over the other. Joe showed me the Ford Escape and I decided a couple of days later that's the car I wanted. I went back to Jordan and while Joe was busy with another customer, Casey took over. I never felt ignored because there was always someone to answer questions (and I had a lot!). Everyone assured me when I picked up my car that they are there to help and to feel free to come back or call with questions (I am sure I will do both). Great place with wonderful employees.

emilyanne88

Jul 5, 2015

First time buying from a dealership. Wonderful experience! Recommend Joe Hayden to anyone. He went to great lengths to make sure my car buying experience was awesome and I got the car I deserve at a fair price. First time making a major financial decision where I was completely at ease with what I was doing!! Thank you so much to everyone I encountered at Jordan Automotive!

Nminer

Jun 29, 2015

This was the best car shopping experience I have ever had! I never once felt rushed or pressured. No hassle at all. Everything seemed so smooth and I had a great time buying my vehicle!

Neff13

Jun 28, 2015

First time at Jordan. Joe Hayden was great. Easy to work with! Had all of our questions answered. Knew our full price prior to financing. Great experience!

ChrisH

Jun 8, 2015

Everyone at Jordan was very friendly. But no pressure. They also helped fill in if Joe was tied up. Never ignored me. Would definitely go back.

Rumplestiltskin

Jun 6, 2015

The dealership was good. I wish I could say great, but that is not the case. My wife and I regularly took our cars here for service and would occasionally look over the floor models. We were always approached, but never harassed, and asked if we needed assistance. Everyone was very friendly. And we had help finding out that the color I wanted was no longer made. This almost cost the sale and made me go elsewhere, but that was a Ford manufacturing problem, not the dealer. When I finally was interested in one in another color, we ran across Joe. He was fun, friendly and knowledgeable. He stayed late many times with us, doing paperwork, explaining things or showing us the car. Joe helped us get a Fusion ordered & built to order. 6-10 weeks turned out to be 9 weeks. While waiting for it to come in, they were kind enough to let me test drive one with my father who only visits every 5 years and happened to be in town. The main reason the dealership is only getting a 3 instead of a 5, is because of my trade-in. I felt that I was screwed on it. I was only offered $900 for my trade-in under the guise that they would have to auction it and that was all they could give me. The trade in was a very unique car. They can get 200 each for the rims alone. The engine only has 85,000 miles and was a 2002. Alpine stereo and more. Admittedly, it did need some repairs, but they could have gone a little higher so I didn't feel truly insulted. But other than that, they did a great job as a whole. And Joe was top of the line. He was consistently going above & beyond, and it was noticed & appreciated. Considering their staff is salary, not commissioned, that makes going those extra miles he went mean even more. Thanks Joe!!

Aabaucus

May 31, 2015

My husband and I purchased a new 2015 explorer sport recently with Jordan ford. The staff were attentive and pleasant. We are extremely happy with the vehicle!

Randy & Sherrill

May 15, 2015

We have owned/leased many cars/SUV's and dealt with many dealerships all over the country, but NEVER have we had a more p!easant and attentive experience than we had with Joe Hayden and Casey Constant! Jordan as a whole, actually makes the process of buying a car painless! In the future, we will not ever enter another car dealers lot! It's Jordan all the way for us!

Jamesflorkowski

May 2, 2015

Dan Miner was a pleasure to work with. He was very personable and very friendly. He was extremely helpful in assuring that I was getting the right car for me.

gene&peg

Apr 20, 2015

Mr. Banashak was very professional, he knew the vehicle in and out , and he worked to get us the best price and financing . I would highly recommend him to others I know.

fusion2013

Apr 18, 2015

I had the most AMAZING car buying experience I've ever had and honestly customer service experience as well at Jordan Automotive in Mishawaka, IN. Mike Banashak and Jessica went above and beyond to help me purchase my new Ford Fusion and I am Beyond thankful I to have met them and worked with them. Thanks a million Jordan Automotive!

sjk very satisfied

Apr 10, 2015

Although I did not end up buying a car, I had an exceptionally pleasant experience. Camellia was very helpful. She went over and above what I would have ever expected. She answered all my questions and kept in contact with me throughout the process. She was not a pushy salesperson and I very much appreciated her expertise. I would recommend her any day.

mengke

Mar 30, 2015

Purchasing car from Jordan Ford is a very pleasure experience. The stuff their are very helpful, especially Joe, whom I directly worked with. He is warmhearted and always respond to my questions quickly and patiently.

jennbug17

Mar 4, 2015

Hugh and Kyle at the budget lot of Jordan Ford Mishawaka were BEYOND amazing. Very helpful and knowledgeable with all of the papers to back them up. They really go the extra mile to make your whole family( including our toddler we brought) feel included and comfortable. They ensure everyone understands everything and print off very clear paperwork so you're sure there are no hidden loop holes. They will find the perfect car no matter what you are looking for and wont stop until you are satisfied with the choice. Follow up after purchase care remains just as wonderful. They really take care of their customers even after you have left. would HIGHLY recommend to anyone to stop in and see what they can do for you. 5 Stars!!!!!

dwg1967

Feb 27, 2015

I am extremely pleased with the way they made me feel.Very relaxed environment with no pressure sales. Joe took the time to research my needs and wants to get me the car I wanted. He even picked me up from the car rental place and drove me back to pickup my new car.

ross1622

Sep 29, 2014

I don't even know where to begin! I am not one to complain or write bad review, but my experience needs to be told to hopefully inform others and keep them from making the same mistake we did by purchasing a car from Jordan Auto Group!! My wife and I purchased a 2005 Dodge Grand Caravan from the Jordan Budget lot. We came at 4:30 on a Fri, I understand that is close to closing time, but we were rushed through everything and everyone was annoyed we were there keeping them late. I understand not working on commission, but at least when companies work on commission they are pleasant and eager to help(even if it's late)!! We had to come back Sat to pick up the car, when we came to get it, there were a few noises that we wanted to have checked out. We were assured it would be looked at later in the week and fixed. The more we drove it that week, the more things started to go wrong. We called our sales guy(kyle) and he made us an appointment for Fri at 4:30. We thought that was oddly late, but brought it in anyway. We got there and were given attitude about it being so late in the day.They looked at our van, but refused to fix anything. There were three main things we wanted addressed, one of which was a sound with a pulley. They looked at it on Fri and said it needed fixed, and ordered a part, They scheduled us a new appt for the following Tues to have it fixed and the other issues also. My wife brought it in Tues morning at 10:20(the appointment was at 10:30), we were not on the schedule for service that day.They did agree to look at it, and took her back to her fathers house who lives nearby and was told it shouldn't take more than an hour or two. They never called back. She called several times trying to get to get an idea of how much longer it would take and no one would call her back. 5 HOURS LATER!!!!!! someone finally called her back. They had adjusted the brakes so that the ticking noise would stop, however they informed her that the pulley as just fine and didn't need changed. When she told them about coming in on Fri and a part being ordered, they had no clue what she was talking about. No one had any record of us being there or a part being ordered. I had to come pick up the car, because of how long it took my wife could no longer get there, so I drove all the way from Goshen. I came and picked up the car and drove it off the lot and wouldn't you know the brakes were NOT fixed!! They were still ticking and now they have started grinding. I drove it back to tell them, and I was told to take it home anyway and maybe they could see me another day. THIS IS RIDICULOUS!!!!! I live almost an HOUR away, not 5 minutes!! We cannot keep coming over because people are too lazy or don't know how to fix it!! My wife cannot take our children over to have it fixed when it is going to take 5 HOURS!! At this point I would rather take the piece of junk van to a scrap yard and just get rid of it and go to a car lot where sales people and services techs will be honest and we wont be lied to, where we can get a quality vehicle and not one that continues to break with each passing mile, a lot where we will be treated with respect and if things are said to be fixed--THEY WILL BE, the FIRST time! I am beyond outraged!! I have now taken the car to my mechanic who found 4 things wrong with it. I've called Jordan twice and no one will speak to me! No one deserves to be lied to and treated like this! Frustrating does not scratch the surface! In the future, please make sure you are selling quality vehicles, please don't make your customers wait for over 5 hours for something that should take 1, please keep better records of what customers came in and parts ordered and appointments, and please FIX something when you say you are going to! I am so far beyond disappointed in my service, staff and vehicle-I wish there was a negative on the rating scale above, but even that might be to high at this point!

Starrynight514

Jul 16, 2014

We recently traded in our SUV for a mini van at Jordan in Mishawaka. Everyone there is soooo friendly with excellent customer service. They made the transaction so easy and had the very best deal on the van. The process was so easy! I would recommend anyone I know to buy a vehicle from Jordan!

Megan461

Jun 19, 2014

Every staff member that we delt with was great. Kevin Ball was exceptionally helpful. They really helped make the car buying experience as easy as possible for us. Because of work commitments they even stayed over one hour past closing one day and then delivered the vehicle to us the next day, again, after normal operating hours. I would recommend them to anyone in the market for a vehicle.

nocnurse

May 17, 2014

Anthony was great! He spent several hours going over different options of vehicles that would best suit me and my needs. He explained everything in a manner I understood and answered all my questions. If he didn't know the answer he found someone who knew the answer. When I dealt with Kim on the phone and in person she was very friendly upbeat and helpful. Stephani was helpful with the money questions and financing. Josh went over everything about the vehicle when I picked it up. All in all it was a great experience, never felt any pressure and felt that everything was on the table with no hidden agenda's. I would recommend Jordan and will continue to do my business with them!

annabelleh7

May 5, 2014

I leased a Chrysler & lease was up in June. Since it was the first time for me to release or buy (am a widow now) I was concerned with a purchase or lease because it is such a major cost. Anthony put me at ease immediately with his pleasant personality. Within four hours I drove home a new leased Ford Focus. All paper work for the Chrysler was taken care of & car returned by him. He showed me how to use features & syced by Blue Tooth for me. He really made my purchase a good experience & I have already praised Jordan Ford because of my experience dealing with Anthony Johnson.Ann Humphrey proud new leasee of a Ford Focus

calrec

May 2, 2014

I like Jordan's 'No Hassle' sales approach compared to other dealerships that drag out the sale with your salesman, who then has to 'clear the negotiated sale' with the sales manager!Mike Salyer made it a pleasure to buy my car!When the check engine light came on, Dennis Albertson & the Jordan service tech's found the cause and resolved it.I'm impressed with their determination to make it right!

sharondawson1

Apr 24, 2014

I recently purchased a pre-owned vehicle at Jordan Auto. I worked with Lucas Bemiller and could not say enough nice things. Once I saw the vehicle I came to look at, I knew I wanted to look at others. Lucas was so relaxed and helpful. I ended up buying a car and spent over 4 hours at the dealership. I was shocked at how much time I was there because the time just flew. They are like family. It is so great to experience a dealership that doesn't pressure and is so professional. I recommend it to everyone!

jaksmom2

Mar 24, 2014

Looked online for 3 months before making my purchase. Wanted CPO at a decent price. This truck had both, and most of the options I wanted. Called to make an appointment to test drive, salesman was very informative, gave me his information and took mine in case truck sold before. Was greeted on the lot right away, explained why I was there, and very shortly test drove the truck and decided to buy it. I dealt with the same person throughout, took several hours, everything was explained in detail, how all the warranties worked, what was covered under them. He answered all my questions. I paid cash but my understanding was he would have handled financing if I had needed it. Finally he filled my truck up with gas, washed it and sent me on my way.

hucklfixit

Feb 24, 2014

I could not have asked for a better experience buying a used car. It started with the online search and how Jordan published the prices of the vehicle. I feel that if a dealer doesn't publish the price up front they want to play games with you. With Mike I didn't feel manipulated or lied to. He gave my wife and I just enough room and privacy to look over and discuss the vehicle, but was right there when we had questions or needed help. We purchased a Ford pre-certified vehicle with warranty remaining for a reasonable price, but what really knocked it out of the park was the added value that Jordan brings to the table. I've dealt with a lot of dealers over the years, but Jordan tops them all!

walkmehome

Feb 5, 2014

I was very pleased with the customer service at this dealership. I really felt like I was in good hands and that every effort was being made to give me a good experience. Kara was a great person to work with and she helped me to get the car I wanted quickly and easily!

Aaron2Eck

Dec 6, 2013

This was our first time buying at a dealer and we loved the Jordan experience. Our salesman answered all of our questions and we felt good about the price listed on the car without having to haggle. We didn't feel pressured at all and at the end of the day we felt we got the car we needed and wanted to fit our needs, not the needs of the dealership or salesman.

lindado1984

Jul 2, 2013

When I called Jordan's to check on whether a used SUV had a power driver's seat, Kara Mitchell actually went out into the used car lot and looked at the SUV to check for me. She did not know me, but went out of her way to help. Outstanding customer service! I stopped at Jordan's on 6/26/13 and I asked for Kara. She was in the process of helping a couple with paperwork on the sale of a car, but continued to check on me as I looked at vehicles in the lot. I drove a Ford Escape. She asked Adam Blacketter help me. I have never been so spoiled! Adam worked with me to get a trade-in value for my car, and to look at the cost of buying the Escape. How would I describe my experience with Jordan's Ford/Toyota used car buying experience: SPOILED and RESPECTED. Kara and Adam were both helpful, and KIND. I did not purchase the Ford Escape, but I will be returning to Jordan's to look for another used car and will look forward to seeing Kara and Adam!Linda D.Granger, Indiana

20Mark

May 4, 2013

I wanted to purchase a pre-owned Ford Escape Limited (my current Ford Escape Limited was starting to have too many miles). I did an on-line search and Jordan Ford popped up. They had exactly what I wanted. I contacted them via email and within minutes, I had an on-line chat with someone from Jordan asking me questions and showing interest in what I wanted. They followed up with an email and a phone call - the phone call was from Joel. Joel explained what Escapes that he had on the lot and provided the details that I needed. I told him that I planned to drive to Jordan and look at the car he had on the lot. He said that he would have the car waiting for me to look at.The car was ready for me to look at when I arrived. Joel starting telling me about all of the features of the car and suggested that I take it for a test drive. After driving the car, I knew that it had all the features that I wanted. We sat down and he told me the price and worked with me on my trade-in. No hassle, no haggling, just one price - you can't make it any simpler. He explained the Jordan process and within a short time, we were signing contracts. After meeting with Joel, the car was ready for me to drive away. He made some final checks with me to make sure that I understood all of the Ford Escape features.Since the purchase, Joel and Jordan have followed up with me to make sure that I was satisfied and if I had an questions. They went out of their way to make sure that I had a good experience.

DianaSmith

Apr 30, 2013

Our experience at Jordan Fordan has always been very positive. We have dealt with them for many years; our latest experience was no exception. Tom has gone out of his way to make sure we receive the best value for what we could spend and we are extremely happy and satisfied with our new vehicle.

Semperfi777

Apr 27, 2013

I had a great experience today when I went to the dealership. Wendy was awesome to have worked with and had a very positive attitude. I would recommend this dealership and Wendy to friends and family.

Smitty1970

Apr 22, 2013

We bought our son a used car at Jordan Ford in February - we were so impressed with the service we received, that we decided to go back when we needed a new car. Our experience was OUSTANDING! Buying/leasing a car can be so stressful - but with the "Jordan Way" - our car shopping was absolutely STRESS FREE. We considered leasing 2 vehicles - one for our daughter, and one for the family. We were never pressured by our Sales Guy Rich Love - he allowed us the opportunity to make the best decision for our family - without pushing the sale. As far as the vehicle goes .... Could not be happier!! I've had 3 Hondas - and loved all of them, but my new Ford FUSION is pure luxury at an affordable price. I thought I would give up gas mileage - but suprisingly enough, its very comparable. We are very satisfied - and will definitely use Jordan Ford for all our vehicle purchases.

tstombaugh

Apr 5, 2013

I went in looking for a new SUV and was taken care of with respect. Ryan was very accurate and helpful. Kim was very kind and patient with the financing process. I appreciate their help in helping me bring home an awesome new Rav4.

foiledsarahjane

Mar 31, 2013

Excellent service from Sal and the entire Jordan Toyota Team! The Toyota Matrix exactly fits our needs and we found it at an excellent price. I'm also very happy for the added customer perks like free car washes!

Jomiols

Mar 31, 2013

Cookies are good. Service was prompt. An above average Ford Dealship. They don't try to rip you off. Would recommend to others. Would go back with my F150 and E450 Motor Home.

Express

Mar 31, 2013

The car to be serviced was purchased from Jordan and is owned by my wife. In the past she has experienced dealerships that are not necessarily friendly to women who bring in their own cars for service. Jordan Ford has built a service organization that recognizes who their clients are, and treat them accordingly. My wife's special needs were accommodated and she is very pleased with the courtesy and respect she received.

jfish

Mar 29, 2013

My regular scheduled service time was nearing but I had questions about a previous service procedure. The service manager and his assistant answered my questions by admitting a mistake was made. He scheduled an appointment, corrected the mistake, serviced my Ford, and got me back on the road in time for me to make my other appointments. They were a great group of people to work with and my problems are solved.

kelvers2005

Mar 12, 2013

Kathy was very helpful. Jordan's didnt have the car we were looking for and Kathy searched untill she found one. It only took a few days. When we went to pick up the car , she expained all the features ansd how they all worked. We purchased the car for my wife and my wife was very pleased with the way everything was explained. My wife had to stop back by there a few days later and couldnt remember how to sync the phone to the car inorder to use the music on her phone. Again Kathy was more then willing to spend a few more minutes to make sure my wife understood how to do. We have had the car a week now and love it.

hoosier91

Mar 12, 2013

My wife and I were searching for a 2013 Ford Escape. I contacted them via phone and Rich answered. He went out of his way to answer questions. He went so far as to do a video of one verbally describing it to me on his phone and then text it to me. This was all without us asking. They did not have one with the exact specifications that we wanted so they found what we wanted in Detroit, did a dealer trade, and brought it back. While we were signing paperwork I mentioned my Focus needed an oil change. The service staff came and got my keys and had it done before we were done with our paperwork. Super friendly staff! No pushing or pressure filled sales. Very transparent. We loved the experience and we love the Jordan perks you get. Unlimited lifetime car washes, free manicures for my wife and daughter and free massages. Rich even told me to just text him when we have a service need and he would set it up. Overall, the best car buying experience we've had!

my1cheeto

Feb 27, 2013

I loved working with Jeremy in the Ford service dept. He matched the price on some new tires saved us a lot of money!! he was also very pleasant and very friendly on the phone. I'll take my car there for anything!

MelissaMhop

Feb 27, 2013

This is my fourth Ford vehicle and fourth time at Jordan. The staff is friendly and non-intimidating. They welcome me and take the time to explain all of my options. Tom took the time to find the right vehicle and the best deal for me, not just to get a sale. I appreciate all the he has done for me and the Jordan staff is a positive extension of the awesome service. Thanks again Jordan Ford!

sandyg0511

Feb 25, 2013

My 1st time to buy a car in a long, long time. I had just been to visit another dealership in town and left there completely disgusted. WHAT A DIFFERENCE at Jordan. No stereotypical "used car game." If they continue to do business as they are now, I will never buy a car anywhere else. Mike Salyer was friendly, helpful, gentle spirited and made me feel like he genuinely wanted me to have the best car for me. Thank you, thank you.

pbelting

Feb 24, 2013

I had come into the Ford shop early afternoon where it died. I have been comming into Ford for about 5 years now and have always liked the service there. This time though, I had not made an appointment since things happened so quickly. My alternator burnt out and took the battery with it. Mary took over and told me they would be able to take care of everything that afternoon after my truck had the checkup. I was impressed! I expected my truck would be there overnight and maby repaired the next day. Mary kept me updated as to the progress of the repairs, she is a real "Pro". When I left I was very happy to have my transportation once again.

lfuderer

Feb 24, 2013

Mike Gaffney was extremely informative about models of cars and even spent a half hour coaching me on how to drive my new Prius. I'm enjoying the free massage and car washes.

bb6125

Feb 22, 2013

I recently purchased a 2013 Escape at Jordan Ford. I was extremely impressed with the entire process. Greg (Sales) and Chris (Finance) made the entire purchase simple and efficient. Leading up to the sale, Greg was great to work with. Responses were made to my e-mails in a timely manner and I was able to get information on a number of vehicles in order to do a comparison. I would highly recommend Jordan Ford.

acajm

Feb 17, 2013

The service reps are the best, and I am 71 years old and have seen many. They always make you feel good about bringing your car, or truck in my case, to have work done. It has always been done correctly, and any other problems or potential problems are brought to your attention. They always have good hot coffee and several of the days newspapers to read while you wait.

gaylcooper

Feb 15, 2013

Service is always top-notched. I am met with efficiency, professionalism, quality service, and a warm welcome each and every time I visit. I have always been very pleased with this dealership and would recommend anyone and everyone.

wolf42058

Feb 11, 2013

They were very helpful working with the insurance company as it was not my insurer. They explained everything that was being done, called me when more work was needed, finished on time, and the work was excellent.

Gary Cole

Feb 6, 2013

I have taken my new 2013 Ford C-Max to Jordans Service Department for a couple of minor items and they have been very accomodating. The work that I asked them to perform could have been preceived as an annoyance but they were very cordial and treated me with respect. Their facility and their personel were very proffesional and friendly. The service staff personel that I met, Steve, was a pleasure to work with. I would highly recommend Jordans Service Department.

msfab22

Dec 30, 2012

I have been looking for a vehicle for a few months they talked other dealers down talked a lot of trash about other dealers took all my info sd they would look for vehicle with everything I wanted that was over a month ago.. I never heard from them as I am still looking saw they have a newly listed vehicle that meets everything I wanted yet still no call I emailed them a week ago about it and still have not heard from them clearly unprofessional and rude guess if u don't want my 30,000 another dealer u talked so much trash about would love to have it... never going back and would not recommend...

gllama

Oct 31, 2012

It took me two weeks to find a vehicle that I wanted. Jordan was the first place I went and I went back to them mainly cause they were honest and easy to work with. I would recommend them to everyone.

diffractiont

Sep 21, 2012

Jordan automotive has made lifetime customers of us! We were looking for a good vehicle and came out with a brand new car. I love my purchase. My sales rep was Rich and he's phenomenal. He answered all our questions snd worked hard to get us all we were looking for and more! We tried other local dealers and they wanted to charge us more for less. If your in the market for a vehicle dont waste your time go straight to jordan they truley make you feel like family! Rich is the go to guy in our opinion and Soc is great!

syzm2000

Aug 10, 2012

This is the best purchasing experience ever. They created a comfortable environment for car purchasing and no hassle at all. They has been very friendly and very open with the price. Highly recommended!!

theta1551

Aug 3, 2012

The people at Jordan Ford were great to work with. The overall experience was nothing short of phenomenal. We traded in a 07 Tahoe and got $3000 more from Jordan than the other dealership we were working with offered. A real pleasurable experience. I will definitely be buying my next vehicle from Jordan.

jack radican

Jul 11, 2012

I am a retired auto sales person. I at one time worked for harold meadow. So i have been around a lot sales people . I walked on your used lot to look at town car that you had at that time it was not fancy enough for my wife. At that time a young man Mike Gaffney introduced himself to me.He took down all information that he needed for four weeks he called twice a week at one point i told him we were looking at my neighbors De Ville Mike calls and said he got a De Ville in we came in and bought the vehichle before it went to detail shop .I now he a fairly new sales person Tood has to be a leader between Toods teachings and Mike foratude and personalty they make it a pleasur to buy a car. I also like the no pressur system it is so much better than beating a custmer up.

F150Ford

Jul 3, 2012

Mike Gaffney listened and was patient. I told him this may be a long process because I had a certain criteria for him to meet. Less than two weeks after I met him he called and had my truck. First truck they brought in, I bought. He was great to work with.

mlepay

Jun 22, 2012

My wife and I have been leasing cars from Jordan Ford since we moved to the area nearly 18 years ago. We always use Jordan Ford for our maintenance on any Ford or non Ford we have owned during that time including a 1966 Studebaker! Jordan Ford has always created an environment of friendliness and trust in all departments and the Used Car Sales Department is no different. This was my first time buying a used car from Jordan Ford. However, from the time I identified several vehicles on their easy to navigate website I was interested in thru my trade-in inspection and pricing and the final sale and delivery, the process was completely open and up front with the expected air of of genuine caring and friendliness. I would not hesitate to recommend Mike Gaffney and Jordan Ford Used Car Sales Team to anyone looking for a vehicle.

TSulich

Jun 7, 2012

My wife and I have bought several vehicles from Jordan in the past, but this last purchase was as smooth as ever. We walked in knowing what we wanted to get and Kathy and Dan helped us order it. We got a very fair price on the truck and a very fair trade in value on my car. Everyone was a pleasure to work with and this was by far the best car buying experience of my life. There is no "B.S" and no headache when buying from Jordan, you know what your going to get and what your going to pay for it up front with no hassle.Would definitely recommend this dealership, Kathy Plake, and Dan Tack to anyone!

randlkirkman

Jun 7, 2012

My husband and I have purchased vehicles from Jordan's in the past and we have always had wonderful service. Our last purchase of used Ford Taurus in May was, by far, our best experience. Primarily because of Mike Gaffney. He listened to our wants and needs and continued to keep us informed of vehicles as they became available. The whole process, from taking the car out for a test drive to making financial arrangements went very smoothly. We will definitely recommend Jordan's and in particular Mike Gaffney to our friends and family.

AcadiaSLT2

May 22, 2012

I have purchased many cars over my lifetime and cannot remember experiencing as memorable, personable, and caring sales personal with which to work. The general manager, Todd, was a wonderful, "non-pressuring" representative with a great personality. The same can be said for his assistant, Nick. Both were very helpful in achieving my goal of attaining the vehicle both myself and my fiance truly desired.My greatest respect goes to Mike Gaffney, my sales rep. He he is not only a great representative for the company, but truly cares about customer satisfaction. In addressing two specific issues (involving an "add-on" option and a second key), Mike went far beyond what would normally be expected. The sale had already been completed, the check written, but Mike went "beyond the call of duty" in handling these issues by using two separate days off to, on his own time, get these things taken care of. He picked up my vehicle from my workplace, got the work done, and returned the vehicle back to my workplace.I have been in sales for the greater part of my life--as a rep, manager, and trainer. I have found that a company can have a great product at the lowest price, but if the sales rep is not working in the best interest of the customer or does not show a genuine interest in the customer as a person (just interested in making a sale), the customer will go elsewhere to do business. Sales is a PEOPLE business, and the people that I met and worked with truly served me--both in a professional way as well as a personal way.I can conclude by saying that I will look forward to work with these same people should I need a vehicle in the future as well as recommend them to others. These three people are truly great representatives of Jordan Ford!

Wranglerman'03

May 4, 2012

I found the perfect Jeep at 6 pm.By 4 pm the next day i was leaving my truck and driving away in my Jeep.Shawndel was great to work with through the whole process.Nice and easy I was given good market value for my trade-in and found my Jeep at a good market value. Price in window is what I payed my headaches!

Jules46561

Apr 25, 2012

Jordan creates a great atmosphere for purchasing a vehicle. Our account executive, Mike Gaffney, was very honest about answering our questions about the used truck. If he did not know the answer to our question, he was honest about it and asked someone else to get it. Our entire family was there shopping for the whole day and Mike was patient with us and hung in there until the sale was finalized. We love our purchase and when looking for another vehicle we will definitely be back to see Jordan and Mike Gaffney. Thanks for a good experience!

rpeterson0504

Apr 13, 2012

No muss - no fuss...that is what we wanted and what we got but with a smile and friendly service. No hard-sell, no "negotiating" and we still got the best price around! Greg was very friendly and helped us get where we needed to be before we even went inside. We were able to take a car out for a test-drive as soon as we arrived without a "sales pitch". And, they offer so many perks for Jordan customers we'll be an all-Jordan family from now on I'm sure!! ~Becki Peterson

deanneziegert

Apr 13, 2012

I bought a new 2012 Ford Escape at the Jordan Ford dealership on February 25, 2012. From start to finish I had an excellent experience. My salesperson, Kathy Plake, worked with me with respect, honesty and was willing to go above and beyond to make my experience the best it could be. If in the future I ever need another vehicle Kathy and Jordan Ford will be the first to get my business.

PatrickCottrell

Apr 12, 2012

Jordan built a dealership that's based on customer satisfaction first and foremost. I feel his son, Craig, has the same basis in managing the dealership currently. I've been a customer of Jordan's for many years and will continue to be a customer in the future. I tell my friends and family it's the dealership to buy or lease a car and why I feel that way. I feel Larry and Shawndel have adopted this philosophy as well as every employee I've had contact with at Jordan's. I have a 1995 Ford Contour I purchased from Jordan's new, a 2003 Ford Mustang Cobra I purchased from Jordan's new and a 2012 Ford Fusion I just leased for two years from Jordan's. At this time there isn't anywhere else I would buy or lease a car!

reelcatchy

Apr 11, 2012

My experience buying a vehicle from Jordan was incredibly smooth and headache free. Mike was a pleasure to deal with and accomodating to my schedule. I would recommend Jordan to anyone and would return to Jordan in the future when the need for another automobile arises.

gloriahardaway

Apr 9, 2012

Had a nice, no pressure salesman. He was very patient with us. I knew what I wanted, but still wanted to make comparison. Took his time and answered all questions we had. He was very personnable and we enjoyed working with him, his name is Mike Gaffney and we are recommending him and Jordan's to all of our friends. It was a very good experience, not like some I've had in past auto purchases. We will definitely do business with Jordan's in the future. Not to mention all the perks, car wash, manicure, chair massage while you wait for servicing, unheard of. Waiting area is just like home, the only thing is we could use a recliner!!! Just a thought! I LOVE MY DTS!!!! i FEEL LIKE WE GOT A REALLY GOOD BUY!!!! By the way we hear we were Mike's First customers!! He did really well!!! Believe me I can put anybody to the test!!! Thanks for the pleasure!

rde

Apr 3, 2012

This dealer had a Transit Connect in stock for a test drive. When we decided this was the vehicle for us our Salesperson Shawndel Gordon was able to locate a Transit with the color we liked the next day. The other local dealer told us we would have to wait for months to get any other color than white. We enjoyed Shawndels friendly, helpful and informative salesmanship and every aspect of purchasing our vehicle from Jordan Ford. If I had to sum up our buying experience with two words it would THE BEST.

reni49

Mar 26, 2012

The staff was very friendy and courteous. They agreed to our terms for our trade-in without any problems. I would recommend them with no hesitation. Thanks for making our experience buying a new car very enjoyable.

jmartz

Mar 25, 2012

When I purchased my first automobile I was in a hurry to get my perfect car, but did not realize the importance of also picking a perfect dealership. Lets just say that I came to my senses and went dealer shopping first when I was in the market for my next new car. My parents have purchased 2 automobiles from Jordan Ford in Mishawaka, IN and have been really happy with the service ever since. I am glad that I decided to continue the family tradition and go to Jordan myself. Since I currently live out of town I decided to work with a dealer over the phone to find my next dream vehicle. Shawndel Gordon was more than happy to assist me in finding that perfect 2012 Ford Escape Limited. He tracked a Ford Escape down with all of my specifications in a matter of 24-48 hours and was ready to make it mine. During the entire process I never felt pressured into purchasing anything that I did not really want and/or need. Shawndel was very layed back and easy to communicate with to make sure that my next SUV had everything that I couldn't live without. Its so strange how different two dealership experiences can be. With my first automobile purchase I always felt like I was being attacked as soon as I set foot on the pavement, however, that was not the case at Jordan. Jordan made me feel like I was family. I also want to mention how great it was to work with Dan Bowman. Dan took the time to set up my sync system and walk me through my new navigation system with ease.Thanks Jordan Ford,P.S. I'm already looking forward to my oil change so I can come back and see everyone.

Arnt asphalt

Feb 28, 2012

Saleman was very knowledgeable about the vehicle and answer allour questions.When we are ready to buy a vehicle we will most certainlycome back to Jordan Ford.

Charles Hooks

Feb 28, 2012

The salesman S. Gordon was a pleasure to work with, he looks out for the customer. I will always recommend him (S. Gordon) Sincerely, Charles Hooks

mwebb2

Feb 22, 2012

Jordan advertises their sales process as "stress free and easy." I didn't believe it until I experienced it. Our sales person, Shawndel Gordon, was friendly and efficient, asking good questions to determine our needs, and answering our questions honestly and completely. Jordan doesn't play games with the numbers like most car dealerships. They reveal all the taxes and fees that make up the total price and include finance options for 36-48-60 months all on one simple sheet. They offered a very fair price on our trade, and they give you the actual cash value of your trade against your vehicle purchase--they don't bury the trade value in "the deal". We visited another dealership the same day, and they needed my SS# in order to give us financing options. I wondered what would happen to that sheet of paper with my important information on it after I left the dealership (they assured me it would be shredded, but who knows?). At Jordan, Shawndel was able to give me financing options without collecting that sensitive information. It really was a "stress free and easy" experience. I would highly recommend Jordan Ford and Shawndel Gordon.

James and Carol

Jan 23, 2012

My wife and I came into the dealership with the idea of just looking for a new Ford Explorer and three days later drove off in a brand new Explorer. The sale person Shawndel Gorden was very helpful in accommodating our wants and needs. He was professional in getting our questions answered and made the entire process very enjoyable. I want to Thank Shawndel and the entire sale staff at Jordan Ford.

psleman

Aug 26, 2011

I visited several dealerships in the South Bend/Mishawaka/Elkhart area and none can compete the crew at Jordan Ford. I really enjoyed their no-hassle way of selling cars and the way my salesman, Shawndel, treated me and explained all the benefits of the vehicle and the dealership. Better yet, their price was the best I found in the area. I am definitely looking forward to doing business with Jordan Ford and highly recommend them to all.

Kmills26

Jun 25, 2011

The buying experience was straight forward, easy, and hassle free just as Jordan advertises. It was so nice not to be worn out from haggling over the price for hours. I felt respected by the Jordan staff. They didn't try to talk me into purchasing goods or services that I didn't want. This is the way the buying experience should be. I highly recommend this dealership.