Johnson City Honda reviews

StephensH41865

Aug 11, 2016

This was and always has been the absolute BEST dealership to work with. We have bought a few cars from this dealership before and recently bought a brand new CRV. Bennet Loparo took care of us with this purchase and I truly appreciated his willingness to be frank and honest about our needs verses our buying capabilities. He took us from not knowing what we could get to getting a brand new car in less than 3 hours.THANK YOU JOHNSON CITY HONDA FOR BEING THE BEST!!!

DocL

Aug 10, 2016

Thanks Craig for your help! I feel you went above and beyond to make sure that I had all the information that I needed to when I came to my recent concern.

Gouge

Aug 10, 2016

I took my Honda Pilot in for a recall on the passenger air bag. I've had my car for 11 years and every time I take it to Johnson City Honda for any type of service, they have always been helpful and courteous. And I love that my car gets washed every time I take it in!!!!

Angel83

Aug 10, 2016

I have purchased several cars over the years but I must say that this has been the quickest experience I have ever had with purchasing a new vehicle!! I just bought a 2016 Honda Accord and I am in love with the car and everything about it. From the time I stepped out of my car Gary Miller was there greeting me and took me to exactly what I wanted I explained what I was looking for and I bought the first car that he showed me and I test drove. He was excellent, honest, trustworthy, and very friendly throughout the whole process from follow up calls to picking my car up while I was at work for a after purchase checkup. Brandon Morrell was excellent and very quick with the financial department we were in and out in no time. I will recommend this place to everyone I know. Thank you so much for everything.

lyonsH41063

Aug 4, 2016

I was impressed by the willingness to help get the the payments within my budget. The staff was super friendly and answered all of my questions without hesitation. Very pleased with my experience.

TN

Aug 3, 2016

On Saturday, July 1, 2016 I received an email from a friend that the 2017 Honda Ridgeline was showing up at dealerships in our area. I immediately looked at inventory for Johnson City Honda. My husband and I went to check it out. We had decided we wanted to do business with Johnson City Honda because of good reports we had heard about the dealership.Gary Miller was our salesman. He went above and beyond to be sure that we were able to drivea Ridgeline that had just come in. (Other customers were driving the only one not sold)Since we had sold our 2006 Honda Ridgeline to a family member in December 2015 we had been patiently waiting for the NEW 2017 Honda Ridgeline to arrive. We were able to work out a deal engineered by Gary Miller so that we could get one of the next 2017 Honda Ridgelines that was to be delivered to the Johnson City Honda dealership. We were a little flexible on the color. White or gray being our first choices but the gray was enroute. Gary called first thing on Monday morning with surprising news. The dealership had the RTL-T in white on their lot....and did we want it....Yes. Yes. we wanted it.Gary Miller was very diligent in finding our perfect vehicle.I loved the 2006 Honda Ridgeline and I certainly love my new 2017, white, RTL-T, Honda Ridgeline.Great salesman and great dealership.

GWL

Aug 1, 2016

Special order placed and delivered ahead of scheduled date. Follow up emails by Alonzo on progress a plus. Very knowledgeable salesman and liked his no pressure style.Kimberly explained the dealer add-ons and pricing very clearly. I did not purchase any add-ons because the discount price was only good on day of pickup. I believe the dealership would collect more business in add-on options if they offered the discounted price for 30 days ( for example as special thanks for buying a new car from them )Only issue was Saturday pickup took way to long to get to the finance guy to finalize the sale. Over 2 hour wait and Alonzo did a great job of discussing other items but I know a delay when I see it. Otherwise, a great experience Thanks

brittany93

Aug 1, 2016

Bought my first brand new car which was a 2016 Honda Civic. The staff was well knowledged and very welcoming! Aaron Keene was very helpful!

Jnuckolls

Jul 23, 2016

We were able to get the Ridgeline we wanted in a very reasonable time and the deal experience was fast and simple. Was able to get my new truck in a day.

kbsettle

Jul 22, 2016

Purchased my first new car at Johnson City Honda with the assistance from Alonzo. The overall experience was excellent. Alonzo was upfront and trustworthy when I first went to just look at the car. Never once pressured me into buying a car, rather he listened and understood my car needs. Alonzo is why I came back to purchase my car at Johnson City Honda. The rest of the steps to buying the car went so smoothly. I would recommend others to come to Johnson City Honda, especially to Alonzo.

Honda1

Jul 22, 2016

This was my third car purchase at Johnson City Honda and as usual, it was an overall great experience. Everyone is so helpful and go out of their way to make the whole process easy. Thumbs up to my salesman, Matt Burdine. He was not only professional and worked very hard to get us the deal we wanted, he was down to earth. I like that in a salesman. Great job Johnson City Honda.

Lady Gray

Jul 19, 2016

Purchased our 2nd Honda yesterday and very pleased with experience. Bennett was great to work with. We recommend JC Honda highly. They work to get you the best deal possible.

RC_Vegas

Jul 19, 2016

Phillip and Kimberly did a great job in helping us transition to a new Pilot. Honda continues to make an outstanding SUV and Johnson City Honda does a great job of getting you paired with the right vehicle.

Reida Dalton

Jul 17, 2016

We were pleased with our experience at JC Honda recently . Our salesman, Alex, made us feel at ease and the whole process was not drawn out. We found the vehicle we wanted and he made that possible. He was very professional. We recommend him and JC Honda and will purchase there again. Honda is our vehicle of choice.

Greg Buckles

Jul 14, 2016

Purchased a Honda CRV for my mother. Experience was great. I was so pleased with the dealership and vehicle, I purchased another CRV for myself. Highly recommend.

C's Civic

Jul 10, 2016

I recently purchased a Honda Civic. I absolutely love it! Our salesman, Aaron, went above and beyond to do what he could for us and find us exactly the car we wanted! I would highly recommend to anyone wanting to purchase a new car!

H's Honda

Jul 10, 2016

I recently bought my first Honda from Johnson City Honda. So far, I am enjoying it. The process was fairly easy and didn't take all day.

carboughtpat

Jul 5, 2016

I just recently bought a Honda CRV from this dealership and I absolutely love it. My family has also gave me great compliments regarding the looks and all the accessories on it. Thanks for the great service.

Marty Fagan

Jul 5, 2016

The team at Johnson City Honda cannot be beat! They are always willing to work with you and they have the best selection around. I have purchased 8 Honda's in a row from this team!

B. Wang

Jul 4, 2016

We bought a brand new 2016 Honda Civic Touring from Johnson City Honda including extended warranty. The buying processing went smooth. We were pleased with the new car and service. But on the next day we decided to cancel the extended warranty. Although the refund processing took a bit longer than I expected and also had some misunderstanding during the refund processing. But Carrie Silvis from Johnson City Honda Dealer did reach out and resolved the issue. So I am pleased with the service. By the way, this is the second car I bought from this dealer, I recommend others to buy car and use its service.

Justicefamily

Jul 4, 2016

Me and my family stopped by on a Saturday to just browse and see if this dealership had colors on the Civics that we hadn't seen at other dealerships. We were impressed with the offerings and the helpfullness of the staff (Rick Keesee especially) and went back on Monday for a test drive. We ended up agreeing on a price and left with our new Honda.

jlhayes0618

Jul 4, 2016

Excellent experience. Went to the dealership to look for a new Pilot. Salesman helped me find the Pilot I liked and worked through the deal very efficiently.

Hondapilot

Jul 2, 2016

I was very pleased with the service and staff at Johnson City Honda. They were very patient and helpful in our search for the perfect vehicle!

Jack & Donna

Jul 1, 2016

Steve was awesome to work with. He was a great help to us in finding our dream car. I would recommend him to anyone looking for a new or used vehicle.

MaxAC

Jun 30, 2016

I was able to get a good deal (l think) on a new Civic. Just be ready to do some "dealing" to get it. Everyone I dealt with was "friendly" and helpful.

vann1

Jun 30, 2016

I went to buy an new CRV and and was really pleased with the service I received. I was negotiating for my wife and told them I didn't have a lot of time. It took a lot longer than I wanted it to but I was the reason for that. Every question and concern was answered and I never felt that I was rushed or hurried. Every step of the process was detailed and efficient. I'm very happy I chose JC Honda.

ang123

Jun 30, 2016

I felt that Alonzo took his time in going over the Honda and all of its features. I felt that they tried to give me the best deal. They made me feel that my satisfaction was their goal. The time they took to please me was noticed.

skylar2004

Jun 30, 2016

Steve was a great help finding a suv for me! He gave me a great test drive and listened to my questions. I love jc honda and I will be back to buy my next car! Michael Hallingstad

Ablankenbeckler

Jun 30, 2016

Johnson City Honda made the new car buying experience so easy. After visiting multiple dealerships in the area Johnson City Honda had the best customer service and variety of new Honda vehicles available. We would recommend Johnson City Honda to our friends and family to purchase their next vehicle.

Lambert93

Jun 29, 2016

I had priced the HRV at several Honda dealerships, no one could come close to JC Honda's price. Rick Keesee was wonderful to work with. He was very pleasant and made the process pleasant as well. He went over the vehicle with us and made sure we were completely comfortable with it. Kimberly was very helpful with the accessories and Brandon was very patient with my financing questions.

Keith Wilson

Jun 29, 2016

We purchased a new Honda HR-V on June 25, 2016 and had the best car buying experience ever with Gary Miller at Johnson City Honda. Everyone was extremely nice and very helpful. Would highly recommend Johnson City Honda to anyone looking for a new or used car.

JStory3

Jun 29, 2016

Bennett was friendly as always and helped me find exactly the car that I was looking for. Every one that helped me while I was there made the experience quick and easy!

Despo

Jun 29, 2016

Was looking for a specific vehicle and left info w Steve Cowan. Within days he found exactly what I was looking for and went above and beyond to get me that van. I would recommend steve to anyone in the market to purchase a vehicle. He treated me like family and I appreciate all he did for me and my family.

Oz69

Jun 28, 2016

We were just looking, not expecting to buy a vehicle that night. However, we found a great car, and the deal was too good to pass up. The staff was very friendly (no pressure), and knowledgeable. We were able to leave that evening with a car that is perfect for us and for a price that made us feel very good about the deal we made. We are very pleased with the entire experience.

Hammerhead

Jun 28, 2016

These guys worked with us on a new Accord and we got a FANTASTIC deal! From Phillip our salesman right on up yo the sales manager! Great people and very easy to deal with!This is my fifth Accord , from a 1979 to my present 2016 and they just keep getting better!

Tarun09

Jun 27, 2016

I bought Honda Accord from Johnson city dealer and I had an excellent experience from sales to finance.Garry Miller is an excellent salesperson and the dealership is amazing.Keep it up

drdewood

Jun 27, 2016

Salesman and all associated personnel were knowledgeable and easy to work with. They explained all aspects of the buying process clearly. All features of the vehicle were reviewed and the vehicle was clean and ready to go.

tadugger

Jun 27, 2016

Everybody at the Johnson City Dealership was very very nice. Kimberly and Rick and Matthew were all 5 stars to the top. If I ever wanted to buy a new car again I would go to Johnson City Honda and I will spread the word to all my friends

Bobbie

Jun 27, 2016

The dealership is very nice and the sales experience was hassle free. Steven Cowan went above and beyond during the sales process to make sure I was a happy customer..

mkechter475

Jun 26, 2016

First off let me start by saying if you need a car salesman GARY at Johnson City Honda is the BEST!! Johnson City Honda over all is excellent. Trust me when I say the old JC Honda is LONG gone! Everyone was friendly and helpful. Normally I am scared to buy vehicles with all the crap you have to go through but there was NONE!! Thank you Johnson City Honda for a painless process and the excellent new Civic!!!!

Sandy

Jun 22, 2016

Soon after the passing of my husband I was in a bind and needed to buy a car. As soon as I walked into the dealership I felt comfortable. My sister had recommended the HR-V, a smaller but roomy car which her daughter had just purchased. My sales person was so helpful as far as explaining the features of the car thoroughly, kindly, and non-condescending at all. Everything went smoothly and in a couple of days I was driving off the lot in my car as I had ordered it. I couldn't be happier with my buying experience.

ScionOwner

Jun 19, 2016

I really appreciated the kindness and professionalism of this dealership. I am completely satisfied with my purchase and would recommend this dealership to anyone looking for a new or used car.

Cindy the Civic

Jun 18, 2016

From the time I looked at my daughter's new car until the moment she drove away in it, I knew "this time" buying a car wasn't going to be so bad. To the contrary it was a great experience. The friendly, knowledgable and personable staff made me actually enjoy buying a car. The process went quickly and all the information I needed to know was explained in a very understandable way. Joe Trujillo and the staff of JC Honda are excellent. Great getting a certified Honda and guarantee. Thank you Steven and Bennett!! Beautiful car, great experience....and happy daughter. What more could I have ask for? Thank you JC Honda!

S. Williams

Jun 17, 2016

I could not be more pleased with your dealership. Everyone made me feel welcome. Bennett Loparo handled everything with efficiency and a smile making it a wonderful experience for me. Love my car!!!!

J W Carter

Jun 17, 2016

I had 3 models in mind to purchase. I narrowed the choice, and salesman made it work for me. Successful process. I got the car I wanted and had no buyers remorse when the sale was completed.

TC2016

Jun 16, 2016

Bennet Lopero was great to work with. He is very personable and thorough. Everyone at the dealership that I dealt with was nice. I love my car. It drives fantastically.

lisa

Jun 16, 2016

I purchased my used Honda Accord a few years ago and have had a very positive experience with both the sales and service department. They are always very helpful and professional. As a woman it is difficult to find a dealer who you can be sure is being honest with you. I feel like I got a great deal on my preowned vehicle and I have always been treated fairly and with no discrimination. I would recommend this dealership to any of my friends and family.

Rebeckah Ball

Jun 16, 2016

The Johnson City Honda staff made buying my daughters first car a breeze. She is very, very happy with her (preowned) New Beetle. The buying process was extremely easy and they kept us satisfied with the many amenities that they provide while waiting. If your in the market for a new or used car, Johnson City Honda is the place to be.

bnblovr

Jun 13, 2016

Kristi Overstreet in Internet sales started the process by giving us good price on vehicle. We worked with Steven Cowen and he treated us well. He helped us get best price for trade-in. Kimberly assisted with explaining all options. Ryan Hyder, wonderful young man from Erwin, closed out our paper work. This is our 5th Honda and we have liked every one. The dealership is exceptional,

SherryK

Jun 13, 2016

I stopped by this dealership to compare the new Honda's to Nissans. I left with a 2016 Honda accord and am glad I did. I love my new Honda Accord and my experience with the staff at Johnson City Honda was great!

stihlkarz

Jun 10, 2016

MyFather and I had a wonderful day shopping Johnson City Honda when we decided to buy. It was a wonderful decision to look there first. Steven was calm, knowledgeable and funny!! The ice cream was great too. They worked with our price range and took us right to our new used car!! They have a large selection to pick from and many staff. Thank you again Johnson City Honda!!

Mark Cochran

Jun 8, 2016

I was actually in town to visit another dealership but dropped in at Johnson City Honda just to take a look at their inventory. I ended up leaving with a new Honda Accord that day. My purchase was due in large part to the friendly, no-pressure sales experience I had with Gary Miller. I appreciated the kind service and would highly recommend Johnson City Honda.

Trina12

Jun 8, 2016

Nice friendly people to deal with...I car shopped for 4 weekends and alot of salespeople are pushy ....not here..nice to deal with here....love my car...thanks

Brian

Jun 7, 2016

Refreshing friendly service! Refreshing ice cream and cookies while you wait! Refreshing Christian music playing in the background! And I didn't feel overly pressured which is refreshing!

Fireball

Jun 6, 2016

Everyone we dealt with there was A-1 top notch - Rick, Zandra, Kimberly and Brandon! Very pleasant, no pressure and friendly buying experience. Highly recommend.

carmel

Jun 6, 2016

Since 2004, we have purchased 4 new Hondas at JC Honda. We checked prices other places before we buy and we always got the best deal.We also always get our cars serviced there because their service is the best in the TriCities. We drive from Kingsport and will continue so and our next car will be purchased from Bennett and Johnson Honda

MadeTheDrive

Jun 5, 2016

Let me start by saying I drove 4 hours from Ashland,Ky. Dealerships back home were pushy,ride, and didn't want to work with you negotiating prices or helping you get where you needed to be with a budget. The entire experience of finding my car and working out a deal for it And trading my car in was like a dream. The entire staff was upbeat, respectful and just great. It was such a pleasure working with them and I looked forward to meeting everyone when I picked up my car. Hands down best buying experience I have had.

MadeTheDrive

Jun 5, 2016

Let me start by saying I drove 4 hours from Ashland,Ky. Dealerships back home were pushy,ride, and didn't want to work with you negotiating prices or helping you get where you needed to be with a budget. The entire experience of finding my car and working out a deal for it And trading my car in was like a dream. The entire staff was upbeat, respectful and just great. It was such a pleasure working with them and I looked forward to meeting everyone when I picked up my car. Hands down best buying experience I have had.

Kurn76

Jun 3, 2016

First of all Gary Miller made buying my Honda a very pleasurable experience, he is a awesome salesman and I will definitely send anyone looking to purchase a vehicle to Johnson City Honda and recommend working with Gary. The entire team I worked with were all excellent. I appreciate everything everyone done!!!

molly312

Jun 2, 2016

Could not have asked for a better salesman. He was thinking about me - the customer, the whole time. Informative and not "pushy". Aaron met me on the lot and showed me all the features of the Honda CRV as this is my first Honda. Was constantly checking on me while I was waiting for Kimberly and Finance Dept. Left there with a good feeling about the Dealership.

rp clark

Jun 1, 2016

This is my 5th vehicle from this Dealership. They have provided great service before each deal, The quality of the vehicles were as promised. The service after and the scheduled maintenance were excellent. I plan on continuing to deal with Johnson City Honda for all my vehicle needs and I recommend them and will continue to recommend to all my family and friends.

Littlebus

May 31, 2016

I got an eprice online and bought my fit the next day. Everyone was friendly and accomidating. I just wish the process went more quickly. I had everything I needed. I would have loved for them to have everything ready but it's understandable where some customers might flake on coming in to buy a new car.

Wegoneal1

May 29, 2016

When we got to the dealership we were treated great by every employee we saw. It didn't matter if we weren't thier customer. Friendly. Great Service. You can tell by the number of people in a place and it was.packed. We received great help and.alwsys asking if we had questions.

Kennybryant77

May 28, 2016

the service I got there couldn't be any better it was an excellent everyone treated me great and I would recommend other customers to these dealers.

Kelly53

May 28, 2016

Justin Marshall went out of his way to work with us and find the vehicle we wanted at a great price. He was very knowledgeable and friendly . I would recommend him to anyone wanting to purchase a new vehicle. Love the experience at Johnson City Honda. Couldn't ask for a better group of people to make the experience a great one!

Street,n123

May 28, 2016

I had looked on line at their web page and found the model I wanted to buy if possible. The staff greeted me, escorted me in. Listened as I ask questions, found the vehicle in the color I wanted and took me for a ride as I asked more questions. Everyone was very friendly, efficient, and it was an overall good experience .

Anna Shelton

May 28, 2016

It was the best day ever! Lo0n0o0o0o0ng day, but worth it! Although Jacqueline was new, I felt more comfortable asking her questions because she RESEARCHED the answer instead of assumed. Long live Johnson city honda!!

Allen73

May 25, 2016

Very friendly environment. Easy and fast process which is what we all look for in today's world.. jc honda did not hound you when stepped onto the lot. Great job Bennett...

Pilotlover1975

May 25, 2016

After visiting several dealerships I walked into JC Honda. What a world of difference. It was the easiest, smoothest, nicest car purchase I have ever made. Definitely if you want a good deal and great service use JC Honda!

APRC

May 25, 2016

My first contact with the dealership was by telephone with Zandra. She told me that she had been in the car business for a relatively short time. GREAT! I hate sales people ( sharks, as I refer to them) that have been in the business for a long time. They're high pressure. When I arrived at the dealership I met Zandra and she told me that she wasn't in sales but that she would give me to a sales person. I balked. Zandra promised that she would refer me to a non high pressure sales person. She introduced me to Justin. I was already sold on a Honda Civic. The only thing was to pick out the exterior and interior color. This was very difficult since the car was for my wife and she was at work. Justin was not high pressure and did all that he could to get the perfect car for my perfect wife. I will definitely return to buy my next car from Justin. I have a 2015 Nissan Altima and had a great experience at a dealer in Charlotte, NC. When I went back to that dealership before coming to Johnson City Honda, the sales person that I had dealt with was promoted to service manager and I had to deal with a season salesperson that was high pressure. We also went to a Honda dealer in Hickory because a friend of ours had just purchased a Honda Accord Sport and we liked that car. However, my wife loved the Civic and your price was between $1,500-2,000 less for the same car.

marilyn123

May 23, 2016

Great experience ! Did not really intend to trade the day I was there. My salesman, Gary Miller, worked very hard to get me a good deal and I felt like he had Honda's and my best interest in mind when we negotiated pricing. Great dealership !

Ayesha Cunningham

May 23, 2016

My sales person Jacquelyn was great. She went out of her way to help my husband and I. What we liked most about her was that she was not one of those pushy sales people... Then on top of that we walked away with a great deal! I would recommend Johnson City Honda to my friends and family.

Jaime Bocock

May 21, 2016

I was able to walk off the lot in a newer better car than expected and got it at a great deal with the help of these people, I would deffently buy a car from them

Stephen Bentley

May 21, 2016

The staff at Johnson City Honda was wonderful. My salesman Alex was a joy to work with. Very professional with no sales pressure applied. JT, the sales manager was top notch as well. Brandon in finance was very informative and he and JT worked together to offer Kim and I a great deal.Kim went to the service department yesterday and they carried the torch to continue this great service. The cleanliness of the shop was impressive and we were in at the time of our scheduled appointment and out faster than the 1 1/2 hours anticipated.Thanks to all. Kim and Steve Bentley

Happygirl55

May 20, 2016

The service was excellent, and I would recommend Johnson City Honda to friends and family! As a first time car buyer, the sales team helped assist in my decision and made the whole experience fun and exciting! If you're in the market for a new car, I would highly recommend Aaron Keene. His input was great and helped me feel sure and confident in my choice. Thanks guys, I love my new car!!-Heather L.

Maria H

May 18, 2016

Everyone was professional, friendly & willing to work with us. We would recommend them to our family & friends. We are very happy with our car. This is our 4th purchase from JC Honda & our second purchase with Steven Cowan. Maria H

Cooper

May 18, 2016

The service was great!!! Would recommend to family and friends. Everyone was willing to help us get the price we where needing. We love our new car!!

Rock

May 16, 2016

We are completely satisfied with our experience with Johnson City Honda, as we always have been in the past as well! Amazing people to deal with!

Murphy

May 13, 2016

Bennett is extremely knowledgeable and has confidence in the product he sells. He provides exceptional customer service during and after the sale...I highly recommend.

Doug

May 12, 2016

We had the pleasure of working with Kimberly Rhea and Justin Marshall. They were both very friendly and made the whole process a great experience.

bamitche

May 11, 2016

We found our Odyssey on the website and made our deal over the phone. The first quote we got from Johnson City Honda beat every other dealerships best quote. We can't say enough good things about Rick (salesman) and Christy (internet sales). Everyone we talked to at the dealership was friendly, not pushy and a joy to be around! We hope they get some good used trucks in soon so we can buy our new (to us) truck from Johnson City Honda in the next few months. Don't buy a vehicle without checking with them first!

Dave62

May 10, 2016

I have been dealing with Bennett Loparo and Johnson City Honda since 2009. I have sent my family there and we are all completely satisfied....as evident by 7 purchases in 7 years.

Russell2001

May 9, 2016

Our salesman was super friendly and not pushy! The whole staff was great and we were pleased with our whole experience. Highly Recommend this dealership!

Sonya Ledford

May 8, 2016

My daughter and I loved our experience with Johnson City Honda. They have very helpful staff. Bennett went above and beyond to find just what we was looking for and answered all our questions professionally. If you are looking for a New or Used Honda, this is the place to go. You can't beat their hospitality and your purchase includes lifetime free car washes. :)

HONDA ODYSSEY 2016

May 7, 2016

Me and the family not only walked out with a nice Honda Odyssey, but also had a good time eating dessert and playing the Wii.

jabreels1967

May 6, 2016

I have purchased 3 vehicles from this dealership in the past, and when my parents wanted to trade vehicles I wanted to see if I could convert diehard Toyota owners to a Honda. And thanks to Bennett Loparo, my awesome salesman, we did it. I love the respect and gratitude showed to me and my parents by Bennett Loparo and Kimberly Rhea. They went above and beyond and took the time to explain the questions or concerns my parents had during this process. We highly recommend this dealership to anyone considering purchasing a vehicle. They are why I drive a Honda and now they are why my parents, loyal Toyota owners since 1978, are the proud owners of their very first Honda vehicle, ever.

Kingsport Honda Owner

Mar 7, 2016

Competitive on price of new Honda Pilot as compared to other Tri Cities dealers. Sales and Management staff were helpful and supportive without being overbearing, and we made the deal fairly quickly.

Brian Thompson

Mar 4, 2016

Found vehicle on line, talked with Cayla and made a deal over the phone. Called dealership before leaving to make the three plus hour trip and was assured everything would be ready for me when I arrived, Upon my arrival I was told vehicle was out on an overnight drive and not available. Long story short drove over 6 hours for nothing. Very dishonest, incompetent and poorly trained staff.

carguy

Feb 13, 2016

Looked at a vehicle, was told one price. I took it to a mechanic and came back. when we sat down to do the numbers they raised the price by six hundred dollars plus a doc fee of 519. they would not honor the original price and told me that someone else had came back to buy it so I would have to buy it immediately or it would be gone. bottom line I left and will never go back.

JacobB87

Feb 2, 2016

I bought a 2015 CRV from here and have had nothing but problems. The service department won't fix anything! A horrible vibration is coming from the transmission and the sunroof is leaking constantly. Stay far away from these crooks! You have been warned! I'm out THOUSANDS of $ because of their laziness.

astembridge7

Jan 18, 2016

We purchased a 2016 Honda Pilot from this dealership on January 16th, our salesman was Gary Miller. He was the best salesman we have ever worked with. We worked the numbers out over the phone and drove 3 hours to pick up the car. Gary had the car under cover with the temporary tag ready waiting on us when will pulled up. He was very professional and sincerely cared about our experience and our satisfaction with the Pilot. He went over in detail all of the specs and details of the Pilot and answered every question we had. I would highly recommend this dealership but even more recommend working with Gary Miller. We had a fantastic experience and will look no where else for another Honda other than Johnson City Honda with Gary Miller.

jhernan980

Jan 9, 2016

I should have known better but shame on them. I really didn't think that a dealer in this area would be so dishonest. For four weeks Kayla kept on telling us the vehicle was on order and arriving the week that we would be coming up from Florida on vacation. We drove up with two vehicles to trade when otherwise we would have only gone up in one car. We even checked the day before leaving on vacation to make sure everything was still on schedule and was told that it was. When we got there all they could say was "sorry" but we weren't able to get the vehicle. They are a bunch of LIARS. I truly thought that East Tennessee had better people than these at Johnson City Honda, very disappointing.

2016HondaBuyer

Oct 7, 2015

Priced my new car on truecar.com, JC Honda was competitive in price compared to other dealers around. So drove out of state to buy from them. However the customer service is poor. I feel you get what you pay for. This dealership is considered a "unit" one which means they do high quantity selling. So they are more worried about 'pushing' you through then customer service or ANY follow through. I bought a new car from them but would have rather paid an extra $500 or more to get better customer service from not only sales guys but the Managers themselves. I failed to receive all my items that were supposed to come with the new car and had left message for them. Three days later and no one ever called back to see if it was taken care of. REally? Spend over 45 minutes on phone, majority of time on hold to get problem rectified. They were not upfront and honesty about the mistakes they made and letting things fall through the cracks. If you want to customer service and don't mind the aggravation to get a slightly better price deal then you can try here. I feel I should have taken their quote and had a 'nicer' dealership match it.

GMorrow

Sep 29, 2015

I bought my wife's Dodge Van from this dealership about a year ago and it included a maintenance package. I have been coming back for the required oil changes and now look forward to the maintenance agreement on my OTHER car to expire so I can start bringing it to JC Honda!!! The service has been great...friendly and quick. They don't try to add extras (ie cabin air filters) and don't do things just because I ask for them! For example, asked for oil change and tire rotation...they checked and recommended rotate on next visit. The waiting area is truly geared for customer satisfaction...internet w/ privacy seating, soft-serve ice cream, bottled water, fresh coffee, new newspapers, etc, etc. Plus a separate area for kids with age appropriate seating and TV! Finally a dealership I can trust. Did I mention they also wash your vehicle after they finish the maintenance? WOW

1volzfan

Sep 24, 2015

I came in for an oil change on my Acura RDX. My previous oil change had been at another Honda dealership (I only use Honda for my oil changes) who stripped my oil plug. The other dealership would not own the responsibility and told me that that would just eventually happen. When I told them that Johnson CIty said that it would not have happened had they changed the washer, they paid for the repair. Johnson City stood by me with the other dealership and ensured that I was taken care of.

Scotty OQuinn

Sep 23, 2015

I have purchased my last two vehicle's from Johnson City Honda and I have been dealing with their service department for 6 years. I have always had a great service experience at Johnson City Honda. Customer service is always friendly and helpful. Service quality is top notch. I highly recommend Johnson City Honda to anyone that is looking to buy, trade, or in need of top quality service.

ABryan

Sep 23, 2015

I went on my lunch break with a dead battery....had to have someone jump start it so I could drive to the dealership. I explained I was on my lunch break and they had my new battery installed in about 15 minutes. Fabulous service!

Robeagle

Sep 23, 2015

Brought car in to service department for routine tire rotation. Paul Applebaum was service advisor and was friendly and professional. Very efficient in the checking in process and checking out after the service was completed. Service did not take long but was able to enjoy the customer lounge and friendly staff inside. I will be back!

Dana Laughren

Sep 18, 2015

Paul Applebaum was very helpful and professional and willing to meet my needs on September 18th, 2015. I had an oil change and inspection of tires, brajes, battery and filters. I was checked out and ready to leave in less than 45 minutes. He was also very informative on services in need to have done soon. Thank you Paul and JC Honda for a job well done.

Brad Dupkoski

Sep 7, 2015

We went here 1st. Pulled onto lot and Phillip Schwartzman was the one who helped us. Very nice and polite. We test drove the civic he answered every question we had. We went test drove other cars we was looking at. Ended back at honda and purchased from him. From start to finish he answered every question walked around the lot to find the color interior and exterior we wanted. Before we left the lot he went over every function of the car and made sure we was satisfied.

Angry

Jul 28, 2015

Bought our Honda Civic on New Years Eve. We were told all of these wonderful extras that came with buying from JC Honda, like fast service, first oil change free, someone to always talk to, best service in the state, free loaner cars, free wash and vacuum every visit. Well DONT BELIEVE IT!! Took our car in for its first oil change, it went ok until we got home. Noticed a high pitched sound, that was not there before, took it back and they said they couldn't here it, so they would have to keep it over night. We asked about the loaner car, they said they only had a couple and they were spoken for. We were told that they would call us in 2 weeks and arrange a loaner car for us, we waited a month, then had to call them ourselves. No loaner cars were available.again, so my husband got upset, then he was told that they'd get us one on the following Tuesday. Well...Thank goodness my husband called that morning, no car for set out for us, nothing!!! He complained to the service manager about the things we have been through and was told he'd call him back with a loaner car for him that afternoon. WE'RE STILL WAITING ON WEDNESDAY!!! Don't trust this dealership!!! Save your money and time and go to another Honda dealership in the area!! Unreliable and untrustworthy!!! Waiting to speak with the owner, who conveniently is out of town this week!!!

Horse lover

Jul 13, 2015

Went in to look at a car for our daughter. Was looking at one particular car that was used, pretty beat up, and smelled like dog. It was listed at 12,000 on Friday. Was told by Mike since it was so late in the day he would have to let us know something on Monday. Waited the entire day and no call back. In the meantime, we checked their website. They had jacked the price above 14,000. We had to call them to get an answer on what they were going to do. They said the price was too high on the vehicle and our daughter's income wouldn't be enough. It would have been if they had left it at 12,000. Their staff was rude and ignored us the entire te we were there. Untrustworthy liars just wanting to make a buck. I would definitely go somewhere else.

hondalauren

Jun 28, 2015

We were on our way from Virginia to Asheville for vacation when our AC stopped working in our 2010 CRV. We have a 6 month old baby and it was a 90 degree day so we knew we HAD to get it fixed ASAP. We called a dealership in Asheville who told us they absolutely couldn't squeeze us in that day and that a diagnostic on an AC system would take a minimum of 5 hours. Johnson City Honda told us to come in right away-- we got there late in the day (at 4pm!) and they took the car immediately to look at. In the waiting room, we had TVs, free ice cream, popcorn, and bottled water and of course, blessed air conditioning! The service people were SO kind and friendly and kept coming by to keep us up to speed on what was going on. We were told the part being replaced was under warranty (phew!) but that it took a while to install, so if it went longer than 7pm, we'd have to take a loaner car and come back in the morning. Knowing we'd already paid for our hotel room over an hour away in Asheville, we hoped that wouldn't be the case. Thankfully, the mechanic was willing to stay a little late to finish it up that evening and we pulled out of there by 7:30 and made it to our hotel in Asheville by 9! Thank you, Johnson City Honda, for your speedy service with a smile! (And for not giving us any dirty looks when our 6 month old had FINALLY had it by 6:30 or so) I highly recommend this dealership for Honda service :)

jchondablows

Jun 17, 2015

The sales manager, Ken Flannery, is a total jerk. We DID get scammed/played when it came to negotiating money, but to be fair, getting scammed on the money was my own fault for not paying better attention and doing more research. But they make you sign the paperwork before the car is even on the lot, so you're locked in if you change your mind! When I didn't feel we were treated fairly, I went to talk to the sales manager, and later the owner himself, and Mr. Flannery couldn't even bother to look at me or get up out of his chair - and the owner didn't even want to hear why I wasn't a happy customer. They act like they are ethical before you buy, but once it's over, they don't give a crap about their customers. (Not to mention the scam tactics they DID use....)

mrjones4113

Jun 15, 2015

Salesman was very unprofessional. Had to force him to get answers to my questions. Yawned several times and on the test drive laid chair back and almost went to sleep. Even my daughter on FaceTime, five hours away wondered what kind of salesman I had gotten a hold of. I wanted to buy the car but seems like they didn't want to sell it to me.

Pressley,Danny12345

May 19, 2015

Only shopping for a $5,000 car for my son. The salesman and entire staff made us feel as if we were the only ones on the lot today. Very helpful. We left with a great starter car for my son and a life-long business relationship when its time to trade-up.

mom5640

May 14, 2015

I am very pleased with my experience. This is my second lease of a Honda Civic. Excellent car with great fuel mileage. I will be back!

Debbie S.

May 13, 2015

I would recommend this dealership. They really try to earn your business. Ask for Daniel Carver, sales, he is a sweetie. I would come back to trade again.

roberta1970

May 11, 2015

We just bought a car from Johnson City Honda car salesman Daniel Carver and this was the fastest and most wonderful car buying expierence we have ever had. Daniel was very patient with us as we test drove two different cars. Daniel genuinely cared that we got the best possible deal that we could get.

Karen and Ricky

May 8, 2015

My husband and I had been to several dealers looking for a new car. We decided to have a quick look at Honda before we finally made our choice. We happened upon Johnson City Honda during their Midnight Madness sale (we had no idea this was going on, it was just our lucky day). We met a great sales consultant, Aaron Keene, who has a very unique approach to his work. There was no pressure from him whatsoever. He told us very clearly as soon as we met him that he would very much like our business, but that he would not make promises he can't keep, he would not use hard sell tactics or pressure us in any way. Instead he offered to show us the best car in our price range, said he would explain the very many benefits of owning a Honda, and would provide us with a warranty that would give us a lifetime of peace-of-mind. And he promised he would do everything in his power to make sure we got the car we wanted at a price we could afford. That's exactly what he did. He was professional, knowledgeable, courteous, friendly but not intrusive, and he moved the sale along at a pace we felt comfortable with. We ended up with a brand new FIT, a phenomenal warranty and a bunch of extras because we happened in on the right day. When you're ready to look at cars, go to Johnson City Honda, ask for Aaron, and you'll see what I mean about his excellent attitude.

Crystalleeh

May 6, 2015

This was my first new car buying experience and after shopping for 1 month at all of the other dealerships it had become the bane of my existence. We met Rick and he helped us lock down all of my scattered thoughts on exactly what I needed and wanted and then helped me figure out exactly the make and model of car I needed and what options I needed. I would highly recommend dealing with Rick Edens when looking for a new car, he was low pressure and the most helpful out of every sales person I dealt with in the Tri-cities, he is the reason I ended up buying a Honda.

Jeff & Angela Bostic

May 4, 2015

Great Experience! Great Deal! Professional and courteous. Prompt in all communication. I would recommend Johnson City Honda and Aaron Keene to anyone interested in purchasing a vehicle.

mindyleighann

May 3, 2015

Aaron Keene was my car salesman and he was wonderful. I could not have asked for better customer service. The entire staff were very friendly and very efficient at making my experience wonderful. I highly recommend Johnson City Honda.

Countingmomma

May 2, 2015

This is the 10th vehicle my husband and I have bought in our 25 years of marriage. It's the fifth new car. We had a very pleasant Sales person, and the process went very quickly. I always dread the paperwork side of the purchase, but I could not have had a better experience.

2015accord

May 1, 2015

Dealt with Aaron, very patient with us trying out different vehicles, knowledgeable of the vehicles, great salesman, not overbearing to deal with. See Aaron K is buying a Honda

Reggie1012

May 1, 2015

I visited the dealership not knowing what car I wanted or even if I wanted to trade that day. I worked with Michael "whitewater" Chambers and he was incredibly helpful! He showed me several makes and models of cars and took at lot of time with me. He was patient and very well informed. I ended up driving away in a brand new 2015 Honda Civic Sedan at an amazing price! I will go back to this dealership and work with Michael again! Very happy!

jcompton7

Apr 29, 2015

I really enjoyed our experience at Johnson City Honda trading our vehicle. Our salesman , Philip Schwartzman, was very courteous and helpful. I will definitely make this my first stop for car shopping in the future.

cphillips1

Apr 27, 2015

I stopped by the dealership just to look around. Had no idea what type of vehicle I wanted. SUV? Sedan? Rick Edens was more than patient and helpful. I purchased a car that day and I love it!Thank you Rick!

insearchofcivic

Mar 9, 2015

I will never give my service to Johnson City Honda again. My business will be taken elsewhere and I will be advising all my friends to do the same. I spent way too much of my time in that dealership and on the phone for them to just sell the car to someone else right out from under me. Also didn't appreciate them trying to sell me a "similar" vehicle for more money right after they let me know the car I wanted had sold. No thanks!

reesecup

Jan 27, 2015

This place is horrible! Went to buy my son a new car before he left for basic training and that was a mistake. They were having some difficulty with the bank going back and forth, at 8 pm and instead of saying we will need to work on this more in the morning they went ahead and had us sign all paperwork and fast forward a full week later called us and told us we didn't have a loan! Really a full week people? Terrible customer service I will never step foot back in this dealership. And they also deal with Chase bank who flat out told us my son would not be getting paid while he was in BASIC training! You all need to check yourself! NEVER NEVER will Johnson city Honda or Chase bank EVER get my business!!!!!

Richard

Nov 23, 2014

Had a great experience at Johnson City Honda last weekend! While shopping online, I found a great deal on a nice pre-owned 2010 Ford F150 at their dealership. Similarly equipped, low-mileage trucks in my local area were priced thousands of dollars higher than the trucks I was finding online. I had found several that I was interested in, but many of them were 300-400 miles away or more, most of them in Ohio. I was planning a weekend road trip, when I found one advertised at Johnson City Honda, only about 3 hours away. Talked to Amanda in their internet department and got some info, then made an appointment, went to see it last Saturday morning...and the truck was exactly what I was looking for - and more - in the price range I was comfortable with. The salesman, John Ward, was a real pleasure to work with. Brandon in their finance department got me an incredible rate on the loan (I'm still in awe over that)...and to top it all off, they threw in a free, worry free warranty - limited powertrain coverage for unlimited miles and years, as long as I own the vehicle. I am extremely happy with my purchase, and with the whole experience. I highly recommend Johnson City Honda!

Dsbwatkins

Oct 3, 2014

We live 2.5 hrs away & were told by salesman she would call us right back & email deal sheet before we left to purchase car. We were within 100$ of making the deal. She did not return call & sold the car. We called at open of business the next day &'internet sales manager & owner were very rude & not service oriented at all. We were willing to put money down over the phone & salesman did not follow through. I'm sure they sold the car for more money, but they lost a customer for a lifetime!

shagle

Sep 4, 2014

Poor customer service. I used to change oil there but not anymore. They are very expensive and tell you to change things in your car that not wore out yet. They want to take your money by any means. The service department is the worst. Go to a nearby Mechanic much cheaper and can be more trusted.

rockster1

Jun 26, 2014

salesman was very nice and informative about vehicle ! described everything in great detail and set up all devices in the vehicle and showed us how to use them for future reference.THANKS ALONZO

JSmith12345678

May 21, 2014

Johnson City Honda's Service Department used to be the only one I trusted to work on my car. But about a year ago, they made a mistake and did work on someone else's vehicle under my name. When I noticed it, I asked them to correct my profile to show that I don't own that other person's vehicle. They told me they would correct that. I've had to ask at least four times over the past year for them to correct that mistake and each time they told me that it was/will be taken care of. But still, every time I call for an appointment, they ask if I want that vehicle I don't own worked on too. Also, the last time I was in the service department, I happened to catch a glimpse of my profile and I saw derogatory personal comments about me written there. I don't want to be lied to and I don't want to be insulted, so I won't be taking my car back to Johnson City Honda.

Kimsbox2003

May 7, 2014

Poor customer service. Bought a new 2014 CR V in February and left service center with windsheld wiper hose chewed up by a mouse, eletrical shocks when stepping out of car, and a defective tire. Wondering what my warranty will actually cover as the hose and tire was quoted for $408. Left mad with no resolution.

larrym

Apr 29, 2014

I paid almost $700 for a 3 year/36,000 mile service package and now my air conditioner is no longer giving me cold air! According to the repair order they say they checked cooling system and A/C operation.I called the service department about this and was told I can bring my 2007 Civic in to check the problem and they will CHARGE me $129 for connected my car to their computer analyzer machine. I don't feel like paying more $$$$ to Johnson City Honda when its probably their fault.After having Johnson City Honda do all my servicing and repair, perhaps its time to my on!Larry MayerJohnson City, TN

cjnqun

Mar 14, 2014

Very high pressure sales tactics; absolutely no service after the sale. Management makes no attempt to resolve issues. Salesman has never acknowledged us since sale, despite the numerous hours we spent with him on day of sale (8+) and despite the numerous hours we have spent multiple times waiting for repairs since the sale. Letters to management have gone unanswered. Very disappointed - have been owners of numerous Honda vehicles before, but will never purchase from this dealer again.

Zoey610

Mar 1, 2014

Do not check with finance companies on exact payoff of loans! We were told they were paying off our car that was traded in & took their word they had called finance company for exact amount! NOT! We received a letter within a week of our purchase that the check sent to them by the dealership was several hundred dollars short! Called dealership about this issue & was told there was nothing they could do the deal was done! Continually fed a bunch of lines by finance manager(s) & was left holding the bag. Once you buy & sign papers you're DONE at this dealership! No follow up calls to see if everything went well or how was your experience with them, nothing! Be careful what you sign at this place, it'll end up costing you in the end. Very disappointed in the experience here!

Zoey610

Feb 28, 2014

They do not double check figures! Said they were paying off my trade-in car & didn't call the finance company for the exact amount! Their payment was several hundred dollars short & when I called them about this, they said there was nothing they could do about it so their customer's are left holding the bag for their mistakes! Very disappointed in service here! Once you buy & sign papers, you're forgotten! Continually received the 'run around' with their finance manager (s).Finance company said they didn't know where the dealership got their figures for the pay off since no one from the dealership ever called them. Buyer's beware! Go elsewhere if you want a Honda! Very ashamed of this dealership & not a very trustworthy dealership!!

mlhrenda

Nov 4, 2013

Brought in my Kia Rio to JC Honda for a fan belt replacement, new spark plugs, and an oil change. Jimmy McKemy greeted me, was very thorough, and made sure I knew what was going on at all times. Thanks, Jimmy!

PSU77

Sep 15, 2013

We purchased a very low mileage used 2012 Honda Odyssey from Johnson City Honda. We used the internet to get our pricing and to negotiate the deal because we lived 200 miles from the dealership . Katelyn Brown was outstanding during the whole process. She was quick in responding to our questions and was professional and pleasant during the whole process. I even found her managers easy to deal with during the negotiation process. We contacted several local dealers through the internet but we found the best deal and people at Johnson City. They even delivered the car to our house.

Rsgoodman

Apr 14, 2013

I will never again buy or attempt to buy a car from jc Honda I was lied to from the get go. My salesman Chad Lewis first told me and my wife our payment was going to be 275 per month which is what we were looking for with our 2500 down payment. Although by the time it took us to drive the mile from the used lot to the new lot in what we thought to be our Toyota 4runner. Well everything the we had discussed had totally changed my down payment had went up 500 dollars and my monthly payment had went up about 70 dollars per month. Chad Lewis the salesman and Ryan Hyder the finance mgr acted like it was no big deal. So I told them to let me think about it till the next day,they told me the 4runner would be ready the next morning washed and the so many point inspection check would be done. When I arrived the next morning I looked the 4runner over again to find the inside far from clean and a huge screw in one of the tires that a blind man could have seen, and the best part was my payment had went up another 20 dollars per month due to something with the bank, then is when I blew a fuse asked how they can just keep changing payments on me then is when I was asked to leave by the biggest liar of all joe t.. I did just that, needless to say I took my business elsewhere.

Brenda

Jan 24, 2013

Very helpful people. Answered all my questions and made a great deal with me.

dg7493

Jan 19, 2013

My red 2013 CR-V is the third Honda I have bought from Johnson City Honda and I couldn't be more pleased. Gary Miller was helpful when I explained that my Honda Element was no longer serving my needs, and though I loved the car, I needed something that would seat five people. He knew I needed a CR-V, even though I had ruled it out, initially. The new CR-V design is awesome, and I like it better than the 2010 I had for a short while. The clincher for me was when they allowed me to test-drive the CR-V overnight and drive it to work. Given that my back issues were a factor in choosing to buy the car, JC Honda allowed me to try the car over my long commute so that I could determine whether the car would work for me. I appreciate their willingness to make a sale based on matching the right car to the customer's needs.

Loretta Pierce

Jan 16, 2013

I had made a mistake of buying somewhere else they took advantage of me so I didn't even have my car a full month so I decided to go to Johnson city Honda I worked with Matthew Puckett he was a very friendly young man and I would definitely recommend him and all the staff at Johnson city honda

charlenemorton

Jan 7, 2013

Matthew was very helpful and friendly. He did his best to get us a great deal, which he did. The process was slow, but that's a given when you're at a car dealership.

Christopher72

Dec 7, 2012

I purchased a 2005 Honda Civic from a different dealership but went to Johnson City Honda to have it serviced. While performing the routine maintenance the technician discovered a problem, and this is when both Lisa Hebert and Lee Hostetler started working with me. Mr. Hostetler took me back to the service area to show me the problem. As a teenager I used to take apart old motors in my best friend's uncle's junkyard for a little money, and that was the last time I saw a motor in such bad shape. I couldn't believe I was looking at an engine from a 2005 model. I had owned the car for 33 days at that point. I had bought it from a reputable dealership, so this was the last thing I expected. Mr. Hostetler immediately went to work trying to find the best way to handle this. He was understanding about the fact that I had just bought the car and worked very creatively to save me money every way he could. Through the ordeal Ms. Hebert was genuinely kind and understanding as well. Ms. Hebert kept me informed through the whole process with prompt communications. Her encouragement and up to date knowledge of my situation gave me piece-of-mind. A concierge at the finest hotel could learn from her. I regret not going to Johnson City Honda to buy my Honda.

mlhrenda

Nov 2, 2012

Jimmy McKemy was the embodiment of professionalism and courtesy when I took my car in for routine maintenance. While I was waiting, Jimmy brought another unforeseen problem to my attention, and the shop managed to get everything taken care of lickety-split. Thank you, Jimmy!

trkellicut

Oct 25, 2012

Will Campbell is always very helpful when I am having my car serviced. He also goes the extra mile by answering any questions I ask. I eamiled a question to him and he sent me the information I needed right away. I now have his business card so I ask for him when service is needed on my car. I left my book on his desk and he was kind enough to bring it out to me before I left the dealership. He is an asset to the Honda dealership because of his kindness to customers.

dolanpooh

Oct 24, 2012

Came to town from New York for a special event. Had a mishap with car which damaged ubdercarriage cover, radiator and bar radiator rests on. Mid-afternoon, was taken immediately. I'm in a wheelchair. Everyone was very accommodating. When inspection revealed minivan would need to stay overnight, Mr. Campbell, before even informing me of situation, had already checked for a loaner car. I didn't have to ask! Also offered to search for another rental service. Immediately arranged for car to take me and driver to motel. He called early next morning to let me know rntire repair situation. Car was not ready until Tuesday afternoon. I cannot express how pleased I was with the service spearheaded by Mr. Campbell. I am so impressed by the service of this dealership and the attitude of Will Campbell that I have already booked my return next year. I have added an extra day so that I can schedule a day for maintenance at this dealership.

Mckinneyll

Oct 12, 2012

Will was very helpful and made sure my car was taken care of quickly. He also notified me of an additional service I might be interested in due to an upcoming trip. I am always happy with the service. The complimentary shuttle is also very helpful.

skyelark

Oct 2, 2012

I have been a customer at Johnson City Honda for about two years now and I have always received good customer service. I recently had work done on my car because it was damaged by the flood, and despite the horrific experience I had with my insurance company, Will took very good care of the situation, even going as far as to speak to someone from the insurance company on behalf of my complaint. I appreciate all of the help that I have received and I am so thankful I chose to take my car here.Thank you!

customer8242012

Aug 24, 2012

SECOND time a car was sold out from under me. I will NEVER buy a car here and will advise my friends and family against going to this dealership. The salesmen gawk at all the women. RUDE

PMattie

Jul 29, 2012

I was traveling in the Johnson City area when the low tire light came on the dash. I knew I had probably picked up a nail and couldnt make the return trip home. I called Johnson City Honda and the service manager told me to bring it right in. Will Campbell was the advisor I worked with. I couldn't have received better service. The service department is one of the nicest I have been in. Irregardless of the facts that I was from out of town, driving a vehicle purchased from another dealership in another area, the service department already booked with several appointments, AND it was a Saturday...I was treated as though I had been a customer there for years and years. For over 25 years I have always been in charge of having our cars serviced and I have always said the service department makes the dealership. Those are the people we see on a regular basis that keeps our vehicles safe and on the road. Based on my experience with the people and service at Johnson City Honda today I would say it is an excellent dealership.

tim876

Jul 18, 2012

I purchased a used 2006 PT Cruiser from Johnson City Honda about 3.5 months ago. I had been having some issues with the transmission in first gear after about 2 months after the purchase. I am not particularly knowledgable when it comes to auto repair so I decided to take it to Johnson City Honda (where I purchased the car) to get an oil change and let them have a look. Will Campbell informed me that I was low on transmission fluid and that was causing my problems. He could have simply filled my fluid up and had me go on my way, but he was determined to get to the root cause of the issue so he asked if I could leave the car with him overnight. I obliged. The next day he called me and informed me that I had a leak with an axel seal, and that he was going to replace it. Later in the day, he called me again to inform me that he had replaced the seal but the leak was still there but he assured me that he would figure out the cause of the leak. He soon called me again to inform me that there was an imperfection with the axel itself that was ultimately causing the leak and that he had sent the axel to a machine shop to fix the imperfection and that once he received the axel back, he would do a number of tests to make sure the issue had been taken care of and the leak fixed. He soon reached out to me again, let me know that all the tests were completed and the leak was totally fixed. I picked up the car later in the day and it has driven like a dream since Johnson City Honda completed this service.The most impressive thing about this experience was that I purchased the car "as is". Johnson City Honda had no obligation to complete these repairs however they did so at absolutely no cost to me. They did not do this because they had to. They did it because it was the right thing to do. I will purchase every car for the rest of my life at Johnson City Honda and would strongly suggest that any one who is concerned with a car dealership that does the right, ethical, and just actions by their customers to do the same. As Will said, "We are not concerned with selling you a car. We are concerned with building a relationship that will last a lifetime." Congratulations Mr. Campbell, you have done just that.

mwagner1978

Jun 16, 2012

Joe Trujillo and his team at Johnson City Honda were great to work with me and my husband when purchasing a used Jeep Wrangler. They gave us a great deal and made the experience easy. Thank you!

breadbaker

Jun 15, 2012

I bought a 2012 Honda CRV from Johnson City Honda. This was my first Honda and first new car in a very long time. The dealership could not have done more to make this a very enjoyable experience. Gary Miller was great to work with. He made sure I knew how things worked and if I had any questions. I would recommend this dealership and Gary Miller to everyone.

Tiredoflies

Jun 10, 2012

I bought my new accord from Johnson City Honda. I was ask to fill out this survey online and told they would split the $20 that the dealership would pay the salesman if I would give all 5's. .... This is not a good business practice. All the reviews posted are prompt by Service and Sales associates being paid to get good reviews. I was lied to at the dealer by the manager and told if I did not buy some cleaning package, that I wouldn't get the free car washes. The lady in service told me at my first service that the wash was free to anyone who bought their car there. So I did not need to spend all the money I spent on the " auto-butler" service. They told me they would not refund my money for the extra I was lied to to buy. Turns out the sales associate and the manager got a $ bonus $ for selling me that extra package that I did not need. I will not be back for service or my 2nd new car purchase.

Mary1977

Jun 1, 2012

We had a great buying experience! Rick was not pushy at all. He watched out for the type of vehicle we were looking for and let us know when one came in he thought we would be interested in. We love our "New to Us" CRV. Thanks Rick!

andrea1483

May 22, 2012

I have had many experinces with William Campbell. Always been very willing to help, very friendly also very prompt in returning calls and emails. I have been very pleased with his service as well as the dealership.

Eldollar

May 15, 2012

Went to the dealership to look at a vehicle I saw on their website. Van was my sales person. He quickly found the vehicle and let me look it over without pressuring me. As I looked over that car, I noticed a 2009 Honda Fit that I liked a lot. I test drove it, loved it, and decided to talk about price. With the awesome assistance I got from Van and the financing department, I was able to get a great APR and a payment within my budget. They also took my old car and gave me a fantastic trade in. I am extremely satisfied with the dealership. It was clean, comfortable, and no pressure. I will definitely shop for cars there again. Van was a great sales person; he was helpful, friendly, and knowledgeable. I love my new Honda Fit. It is a perfect fit for my lifestyle and pocketbook!

StoneZone

May 10, 2012

Friendly and fast service, as usual, plus they always look over the car and report their concerns and recommendations. You can count on having the job done right first time...plus the free car was is much appreciated!

hildan

May 6, 2012

We had a very good buying experience at Johson City Honda. Gary Miller was a great person to deal with. He was quick to show us everything that was offered. He was not pushy and simply stated the facts and offered suggestions. He seemed very appreciative of our business. We would recommend this dealership to others.

ehouser

May 1, 2012

I have been a customer of Will Campbells for about 2 years and he has always been very friendly, professional, and is super industrious. I know the car industry has a bad reputation for being slimy and dishonest, but Will has always been honest, up front, and is a man of integrity which says so much about his character. I know nothing about cars and he could totally fleece me, but he is anything but a shyster. We could drive any number of places to get our van worked on (we live 45 min away), but we go to Johnson City Honda just because we know Will will take good care of us. Ok so this is review is now to the point where I am about to jump in the air (like a cheesy car commercial) and yell, "Johnson City Honda rules!" and that is just sad, so I will end it by saying, Johnson City Honda should just give Will Campbell a raise.

sgreenwe

Apr 26, 2012

I had a great experience working with Will Campbell! He was very friendly and did a great job explaining why he recommended the services that he did. He also did a great job explaining the things that I needed the most and working with my budget. I was super impressed and would definitely request him again!

scumm647

Apr 18, 2012

Immediately upon arriving a service rep got me to his check in stand and processed my appointment in under 2 mins. "If there is anything I can help with, let me know" was his response as left for the customer waiting area.The area was quiet, coffee was made even though it was 2pm in the afternoon. Ample cookies were still left after the morning crowd I was sure would have scarfed them up.Approx 15 mins before my Ridgeline was ready, William came to me to inform me of the progress and how much longer it would be. "Its getting a bath right now and will be outta the tub shortly. All concerns have been taken care of" he informed me, and he would be back in a few mins.I love this dealer, even through its ownership changes, its always treated us as special buyers. Thank you very much.

Glenna Higgs

Apr 17, 2012

I am very satisfied with my new cars that I have leased from Johnson City Honda. My salesman was Gary Miller, who provided excellent customer service throughout the transactions. I signed on the lease for a 2012 Honda Accord EX LV6, black, and for a 2012 Honda Accord EX LV6, silver. I appreciate the time given as we discussed the options, models, and paperwork. Everyone was helpful and considerate. A special "thank you" to Gary and my new friends in the business office! I look forward to future service from the crew. Sincerely, Glenna Higgs

larry kendrix

Apr 8, 2012

My recent visit to Johnson City Honda was great. And thanks to the salesman Gary Miller who helped me get a great deal on my trade-in, and purchase of a new 2012 Honda Civic Sedan Lx. I'll continue to visit Johnson City Honda for my service and such. And would recommend this dealership to my friends and co-workers.Larry L WilliamsKingsport, Tennessee

nitchellmcgee

Mar 9, 2012

Snake oil salesman!!! If you are female, do not go to this dealership alone! And be very careful what you sign, as they are adept at switching the paperwork after you have reached a 'supposed' agreement. They will tell you that you have a deal, ask you to initial and then once the sales manager 'approves' it, ask you to initial again. Only the second initial is on a different amount and the initial agreement "never happened". It is very evident that this is a tactic that has been perfected at Johnson City Honda. They will also lie about the finance rate until you sit down to sign the final paperwork and you find out that it is totally different than what you were told to begin with. The owner apparently condones these tactics as there have been multiple complaints from other customers and he does not respond or address them. There are way too many better dealerships to buy a honda from than Johnson City Honda. If you do decide to buy here, take a jar of vaseline with you, you will need it!!!!

Wades

Mar 7, 2012

We went to Johnson City Honda to purchase a white 2012 Honda Pilot EX-L. Our service was great and they help us as much as they could. Love our new pilot.

uncluver

Feb 21, 2012

Found the car I wanted online, went to dealership and John Steffner helped me to get the one I wanted at a great price!Very helpful, all of the staff too! Very nice experience!

John Curran

Feb 9, 2012

Lisa is extra helpful and kind.She brought my car to the door so I didn't not have far to walk(I have a physical handcap).I only had 1.5 hrs before another appointment and got the Auto Butler completed in that time frame.The car looked great.The waiting area was clean plus coffee and cookies were great.

KHEllison

Feb 9, 2012

glen burton is an outstanding service technician and I would recommend him and johnson city honda to anyone who expects friendly service and value in the service of their vehicle . glenn deserves 100 percent has an outstanding employee . johnson city honda should be proud to have such valued employees . best regards carl ellison

pls123

Feb 1, 2012

Will has always been honest and helpful in getting me scheduled when I needed for getting work done on my car. I have no complaints about the actual service work completed. I'm able to get in and out and on my way! Prices seem reasonable.

bbolton52

Jan 31, 2012

I went to several different dealerships over the weekend and decided to return to Johnson City Honda and test drive a couple of different cars. Rick Keesee is by far the best sales person I have ever had the privilege to deal with. He went out of his way to make the purchase work for me exactly the way I wanted. I purchased a 2008 Kia Sorento and I love it. Rick spent hours working out all the details and I would recommend Rick and JC Honda to everyone I know. THANKS RICK!!!!

yellowcoupe

Jan 24, 2012

I called and talked to Rick on a used 2007 Honda Fit that I saw on their website on a Tuesday. I couldn't go look at it that day and he was off on Wednesday so I waited until Thursday so I could deal with the salesman I talked to. I met Rick and he was very nice. I first drove a 2010 Fit and then the 2007. We ended up trading for the 2007 on Saturday and it is a very nice car. The passenger side power door mirror didn't work and they said they would fix it. I took it in on Tuesday at 10am and it was done about 11:45am. I have to admit that everyone I met and dealt with were very nice. I will be back to Johnson City Honda again when I am looking for another car.

bonjovifan13

Jan 24, 2012

Will is simply the best. He is very informative and lets you know every little detail that is going on with your car while it's being serviced. He is very caring and takes a one on one approach with his customers and keeps all his attention on them answering every question with care. I request him every time my car needs to be serviced!

shell517

Jan 17, 2012

Ryan Martin helped us in our purchase of a new Honda van this past weekend and he was wonderful to work with! Not only was he extremely knowledgeable of the vehicle, but he took the extra time to make it personal and setup my bluetooth and even set my radio stations. I would recommend everyone to come ask for Ryan and have him show you a Honda. Our family loves our new van!

cjavolfan

Jan 17, 2012

The service is great. Will had me checked in quickly and made sure I caught the courtesy shuttle. He called to let me know what the technician found and laid out my options. When I picked up my car he explained what service had been performed took my payment and had me back on the road quickly. The service at Johnson City Honda is very friendly and personal and I would definitely recommend it to anyone.

mlhrenda

Jan 16, 2012

When I brought my CR-V in to Johnson City Honda, I was greeted by Will Campbell, one of the service advisors. Will was extremely knowledgeable and made sure I didn't have to wait too long. Thanks Will!

michele29

Jan 12, 2012

I really like Glenn Burton, he is very knowledgeable and friendly. He does not try to sell me parts or service my car does not need. Which is very important to me because I live on a strick budget. Glenn is my pick for service in the Tennesee area and when you have your car serviced with him you will see why. Thank you Glenn!

lrloving

Jan 6, 2012

Phil Maupin did everything to meet out needs as far as what where looking for in a car plus fincially what we could afford. They met all our needs, This is my 9th purchase of a honda and we have always been happy with each and every one of them. A special Thank You to Phil Maupin for working with us and our needs to make things easier for us as a family, outstanding job and outstanding salesmen. We will refer all our friends to Honda because of our great experience with honda's and the people who make it all happen... Many Thanks Matthew and Lisa Loving

jimfamah

Jan 6, 2012

We had been looking for a used Honda CRV for a couple of months. We finally found one at JC Honda and worked with the salesman Gary Miller. The original Honda was sold only moments before we got there to take a test drive. Gary kept in touch with us and would call as soon as a used CRV in our price range was traded in. He had great follow up and we are very happy to have purchased a 2003 Honda CRV.

ernestcd

Jan 6, 2012

THIS IS BY FAR THE BEST EXPERIENCE DEALING WITH A CAR DEALERSHIP. THE ATMOSPHERE IS GREAT, THE EMPLOYEES ARE FRIENDLY, KNOWLEDGEABLE AND HAVE GREAT SOCIAL SKILLS. MY 1980 HONDA CIVIC WAS TREATED AS IF I HAD BOUGHT A BRAND NEW ONE FROM THEM. I HAVE NEVER WALKED AWAY FROM A DEALERSHIP BEFORE IN 23 YEARS OF DRIVING, THAT I FELT LIKE I WAS THAT IMPORTANT AND MY VEHICLE WAS IMPORTANT TO. THERE'S ALOT TO BE SAID WHEN YOU ARE TREATED LIKE A PERSON AND NOT JUST ANOTHER NUMBER IN LINE. THANK YOU JOHNSON CITY HONDA, I HOPE TO HAVE MANY YEARS OF SERVICE WITH YOU. ERNEST DAVIDSON

jdwcrna

Jan 6, 2012

Entire physical facility designed with customer convenience in mind. Easy check-in for service, modern and clean waiting areas, easy checkout. Service and repairs completed correctly on first visit. Superior communication to customer about wait times for service with updates as needed. Prompt courtesy shuttle if leaving car for service. Clean and late model loaner car if needed.Makes you feel valued as a customer and desire to help the dealer be successful (have recommended to friend to drive from another city to purchase vehicle and enjoy service experience...which he did). Quality of experience makes price a non-issue for me...full confidence that I am receiving superior value for my money.

Rsimerly

Jan 3, 2012

Will Campbell is great to work with, always accommodating, and extremely knowledgeable. I trust him to be honest and give me the best advice. I would recommend him highly!

loraras

Jan 2, 2012

We were very pleased with our experience with this dealership and with our salesman, John Steffner! We would highly recommend this dealership to anyone interested in purchasing a vehicle! They treated us with respect and made us feel valued as a customer! They were willing to work with us and answer any questions we had! Thanks for a great experience!

tylerdashby

Dec 28, 2011

If you go to a dealership, you do have to expect prices to be a little higher, so I definitely can't gig them on that. But if you're willing to spend a little more, it's worth it. I've had several different services here, and they always stand behind their work. Its good to have the piece of mind that if something is wrong, they'll fix it. It's the only place I go to get tires's mounted on my rims. I have low profile tires, and everywhere else I've gone, seems like within a month or two, I start seeing bubbles forming in the sidewalls. I've never had any problems with tire's mounted by this dealership. William has been the representative who I've most often dealt with, and he is awesome to work with. He actually recognizes me by name when I come in, and being in that line of work, it isn't too often they're able to do that. He's friendly, polite, and being that I don't know a hole lot about vehicles, doesn't make me feel like an idiot while I try to explain what is wrong with the vehicle. I typically get a call the following day after services to ensure everything is running correctly. That extra effort on his part is definitely appreciated. Everyone I've dealt with at this dealership has always been very friendly and polite but I would have to say that this guy is still a cut above the rest. If this site had a rating bar for the individuals worked with, this guy would most definitely have a five.

Spider

Dec 26, 2011

They do great work. William keeps you informed of progress and tries to give you the best deal possible. Would definitley reccommend him as a service advisor. Only reason price was only a good, was the amount of service that was required. Went from oil change to car payment price in three hours.

Bonovol

Dec 22, 2011

It is always a pleasure to work with Mr. Campbell. He makes it very clear as to what service will be performed on my vehicle. I receive a prompt phone call when my car is ready. A pleasant experience each and every time.

tblayney

Dec 11, 2011

Will does an outstanding job each and every time I visit for service. He is knowledgable and friendly, and keeps me informed of the progress on the service.

jwp0831

Dec 6, 2011

Gary Miller knew the inventory and matched me perfectly with the vehicle I wanted. A very positive experience, I will mention this dealership to everyone I know looking for a new or used car!

alex-honda

Dec 4, 2011

They always work with you to make the appointment at customer convenience, they explain me what they will do to my car and how long it will take to get it done, rides home and pick up when car was done. Excellent quality of work, never have to take the car back after they work on it. Excellent price, I used other auto shops before and I was not happy.

Moler3231

Nov 23, 2011

My overall experience with Johnson City Honda was exceptional. Chad was very prifessional, friendly and knowledable. He made my buying experience a pleasure and I will recommend my friends looking for a used or new car to Johnson City Honda. This is a dealership that really makes you feel like a family member instead of a #. Great experience.

campbelln

Nov 16, 2011

I absolutely LOVE Will! Everytime he has been my service advisor he is just fabulous! I wish all the advisors were as friendly as him!

jminatra

Nov 14, 2011

Will did a great job. He arranged for my transportation to and from home. He also helped me out of a jam with my lost wheel lock. The work was done quickly and the whole process was painless.

S. Barnett

Oct 19, 2011

I would recommend that people visit the dealership and request Ryan Martin. Ryan was truly a professional. He was extremely knowledgeable about the product and was sensistive to our needs. Ryan was focused and most patient in answering questions for us. He made every effort to ensure we were well taken care of throughout the purchasing process.On a personal note, Ryan took exceptional care of my elderly mother who was getting impatient while we completed the finance work on the vehicle.

Cheryl Anderson

Oct 19, 2011

I give Johnson City Honda and excellent rating. From the moment I walked on the lot until time of purchase, I was treated as a valued customer. Gary Miller went above and beyond to work in my best interest,which is why I give the rating I do. I love my 2006 Honda Accord and am very grateful to be driving a very dependable car. With regard, Cheryl Anderson

klack002

Oct 18, 2011

Overall great dealership to have your Honda serviced. William ensured that my comments/questions on the vehicle service were addressed and he reviewed them with me in detail during the service as well as at the end of the service.Additionally I enjoy the complimentary, tv, Internet, coffee, muffins in the am on this service, cookies in the pm for my other honda's service and bottled water, it is a nice touch, and not all Honda dealerships offer.Cost of service is what I would consider average to good, I have paid quite a bit more at other Honda dealerships. We move a lot so we get to experience a lot. Thank you William Campbell, we will be back.

lwwebb

Oct 17, 2011

I have delt with Johnson City Honda for about 7 years now. The sevice department is the best that I have had the pleasure of dealing with in over 20 years. They are always on top of their game. They are always friendly, informative, and accurate with the information about my car. I have owned 2 Hondas,and will continue to be a Honda owner not only because of the performance of the product, but the sevice department is outstanding.

cartouche28

Oct 13, 2011

I always request to work with William when I take my Honda Pilot in for service. He is efficient and knowledgeable. William always takes time to explain what services needs to be done with an offer of competive pricing compared to other dealer service centers in the area. William is a valuable member of staff and Johnson City Honda.

tneyemd

Oct 5, 2011

The entire experience at JC Honda is excellent, from the checkin to the checkout. Excellent explanation of the work that was needed on my Honda. Will Campbell called to tell me that my wife's Honda needed new rear brake pads and gave me the measurements, and explained why the rotors should also be turned. Everything that I had requested was done and explained to me. I will use JC Honda for all my service needs and for a new Honda when it is time to buy.John Johnson

Nextrhap

Oct 5, 2011

No pressure to perform other services that I wasn't ready for...performed what I asked for and made his recommendations...I like that, a service partner, not a pushy place I dread going to. My service adviser(Will Campbell)was pleasant and extremely helpful providing estimates for other work I am considering having done soon. I highly recommend you ask for him if you visit this dealership for any service.

kshortt

Oct 3, 2011

My experience with the Johnson City Honda Service Department has always been superior and I attribute this to Mr. Will Campbell. He is always helpful when I call for an appointment. He is very courteous and friendly. Will explains everything that is being serviced in my CRV and asks if there are any other problems that I need serviced. I would rate Will Campbell as superior in his customer service and his caring attitude. Kay Shortt

rivkah

Sep 14, 2011

I can't adequately express my gratitude for the service I have received at Johnson City Honda. After an unfortunate experience with another Honda dealership it has been a delight and a meaningful experience to deal with Johnson City Honda. It means a great deal to me to know I'm dealing with people who are experts in their field but also trustworthy and behave with deep integrity. I think it says a lot that I'm willing to drive from Asheville to johnson City because of the quality of care I receive.At JCH I have the pleasure of working with Jared Hite. Jared has always made me feel he has my best interests at heart and there's never a doubt in my mind he knows what he's talking about. I never have to worry or wonder if I'm getting the best information. I know my car is in the best possible hands and I can relax.That means a lot to me and is the reason I will be staying with Johnson City Honda for the life of my car...and beyond!~ Rivkah Koppel

gpcantrell

Sep 12, 2011

Twenty-five words or more is a ridiculous requirement, when it only takes one word to express the quality of one's services experience at Johnson City Honda: OUTSTANDING!

rsiegfriedsr

Sep 11, 2011

I have been coming to Johnson City Honda ever sinced I moved here and bought my ridgeline six years ago. This is the best service department I have dealt with in my almost 40 years of driving. I am always treated professionally with compassion and understanding. Will is absolutely one of the many reasons I come back. He is always so pleasant and keeps me informed of what is happening with the service as well if additional items need to be addressed. It is with absolutel joy and pleasure I provide pizza every year for all the employees of Johnson City Honda. Joe you have an awesome team.

Vanman052385

Sep 9, 2011

Will has been the best service rep at this place. He's the only one I work with when I'm there! He gets me in fast and let's me know everything that's going on with my car. He's always positive and happy to help. He's been my service rep for the past year or longer. I'm just glad that now I have a chance to let others know about him on here. Everyone should ask for Will Campbell when coming to Johnson city Honda for service.

solds0460

Sep 7, 2011

Lee was extremely helpful and professional in listening to my areas of concern with my Honda Pilot. When completed the work was excellent and appreciated.

Joe Sorah

Sep 1, 2011

I recently purchased a 2012 Accord from Johnson City Honda. Gary Miller was my salesperson. I was treated with the utmost respect, unlike my previous experiences with other dealerships. I appreciate that I was not pressured to do something I did not want to do or was not prepared to do. Overall, a great experience.

dlm17245

Aug 27, 2011

This was not my first visit to Johnson City Honda for maintenance. My experience with them has always been pleasant. Mr. Campbell was very friendly and efficient. I never have to wait long for my car to be serviced and am always satisfied with the outcome.

tammygott

Aug 27, 2011

I just had the most amazing customer service experience! I leased a 2012 Honda Civic LX. The ride is absolutely phenomenal, but my salesman, Bennett Loparo impressed me more than anyone I've ever done business with. He went above and beyond to make my purchase personal. He even filled up my tank with gas himself. I've always just been given vouchers and had to pump the gas myself. I've definitely found a new car dealership and it's Johnson City Honda. And Benett Loparo will be the salesman I request.

tomhill56

Aug 26, 2011

Sevice representative was very professional, great listener, very caring and will recommend to others in my area and co-workers, look forward to my next visit.

marines10

Aug 25, 2011

Mr. Campbell was very professional and nice. I didnt have any problems what so ever. I was very pleased with how we were taken care of and the quality of the customer service. I would reccomend Johnson City Honda to anyone. Everyone that I came into contact with was very nice and helpful. Mr. Campbell took care of our problems and made sure we had all our questsions answered and that we were completly taken care of. I was very pleased with how he treated us and how quickly he took care of us. I would give him an overall rating of 5 out of 5.

ftipton

Aug 18, 2011

Ryan Martin was our friendly sales representative and he was very helpful. He aided us in getting a fair price and trade deal on a pre-owned Accord. He showed us several possible suitable cars based on the requests we presented, including one that was not on the lot at the time. Other than wait time for the final steps, the experience was overall pleasant. I will return here in the future.

gen074

Aug 15, 2011

This is our 3rd car we have bought there in the last 12 yrs. We bought 2 new cars previously at Johnson City Honda, but with the economy, we bought a used car, but still have the utmost confidence in this vehicle.

sue alford

Aug 3, 2011

Will is considerate,knowledgeable,and prompt with his work and shows that "I" am important, and treated like a friend. Awesome employee and friend! He is the reason I return to have my Civic serviced there. Truly a genuine person.

fayefox

Aug 2, 2011

I eworking with William Campbell. He is very helpful and explains the repair work in detail. The car is usually ready when he says it will be finished

gehutch

Jul 29, 2011

Sales person was knowledgeable, responsive, but not overbearing.Car was delivered in like new condition.Very fair on asking price and on used car trade-in without dickering.

rsc1967

Jul 24, 2011

I bought my civic from Johnson City Honda in 2008 and have used them for all my scheduled maintenance. Staff is always professional and the location is imaculate. I would recomend this dealership to anyone based on the service I have recieved.

russporter

Jul 19, 2011

On June 11th 2011, I went to Johnson City Honda (JCH) to test drive a 2007 Toyota Sienna. Upon arriving, I was informed that after an earlier test drive that morning one of the tires was now flat. After waiting 1.5 hours for the tire to be repaired I took the van for a drive. During the drive, with the salesman, the van's other front tire blew out. I was told that the blow-out was the exact same type of problem as with the first flat and that "the previous owner must have ran into a curb and damaged the tires". JCH replaced those two front tires. In negotiations to buy the van, I asked for the back two tires to be replaced as well for fear they might be damaged but JCH refused, stating that the rear tires were not damaged. They offered to sell me new tires that matched the front ones "at cost" but even the salesman admitted that the price was un-merited.During the following week, I came to a price agreement for the vehicle, with out new rear tires. On JuAs part of the sales agreement, I was explicitly told, backed in writing, that the van had passed a 128-Point inspection. However, upon driving the vehicle back to Knoxville, I noticed heavy vibrating through the steering wheel around 60-70 mph. This is usually indicative of a tire being out of balance but it was similar to how the van drove on the test drive just before the tire blew. Then, while on the interstate, the left rear tire, one I was assured was not damaged, blew-out in exactly the same way as the front two had done. I assumed the vibrations had been because of that bad tire.I immediately took the Van to Fisher Tire, a highly reputable business in Knoxville, to get new rear tires. When the staff inspected the tire that had blown and I told them about the two that JCH had already replaced on the front, they told me that the previous owner must have ran over a log or curb or something to have that kind of damage to all the tires. He proceeded to show me exactly where the last remaining tire was damaged and would suffer the same fate. Of course, for safety reasons, I had to replace that last tire as well.While having the two rear tires replaced I called Johnson City Honda and explained to the salesman I had been working with about the damaged tires and asked them to contribute toward the cost of the new tires.But then, in driving the vehicle home once more, I still felt the vibrations, so I drove it back to the tire shop the next day and asked them check the balance and alignment on the front tires (the new ones JCH had installed). Upon inspection, Fisher Tire called me and said that there were several problems. 1. The front end was severely out of alignment. 2. Both of the front tires were out of balance. 3. One of the front tires had no balancing weights on it at all. 4. The other front tire had the lug-nuts on backwards.Fisher tire has one of the top computer tire-balancing machines in the industry and they were not able to properly balance the new tires that JCH had poorly installed. They suggested I pursue getting them replaced by the dealer. Having just received the vehicle from the dealer who put two new tires on it and given me an assurance that the vehicle was in good condition, I should not have had to get those new tires balanced or get the front end aligned.Being disappointed in Johnson City Honda for the false information about the vehicle condition, I called the salesman at JCH and explained.Basically, in how they handled the care and sale of this vehicle, Johnson City Honda showed both a disdain for me, their customer, and my family's safety, as well as a complete lack of concern over their shoddy work and dishonesty. After waiting over a week, while JCH called Fisher tire to verify my story and for the sales manager to discuss with the owner, Joe Trujillo, I was finally told that Johnson City Honda was not going to give me anything because they had "sold the vehicle at a loss already". I thought about what to do and called JCH one more time. Since they wouldn't contribute anything to the bad rear tires, I asked if they would at least pay for the alignment and the balancing that should have been taken care of before I took delivery. I was told the owner, said no.

cnave8610

Jul 18, 2011

The service department at JC Honda has always taken very good care of me and my car. When I called to make my appointment, Will Campbell was friendly and helpful. When I had to call and reschedule because of an illness, Will was concerned for my well-being. As soon as I arrived at the dealership, Will was waiting and greeted me by name. That was very impressive!!!! I have been going to the same doctor every month for 7 years and they don't do that! Wow! Thanks Will and JC Honda. I have had an issue with one of my doors and Will sat down and listened to me describe it and then went and fixed it! Yay! I love JC Honda!!!!

jbaptiste0627

Jul 18, 2011

I dropped my car off on Saturday July 16th 2011 for an oil change and told Will to take his time with my car that I was in no hurry...because I was going to go see a 2 1/2 hour long movie...before the movie even started not even 30-45 minutes later Will had already called and told me it was completed. That was the fastest my car has ever been serviced there...it even beats out with just coming in for a car wash. I will always come to Johnson City Honda for service and or new vehicle purchase. I will and have only own Honda vehicles.

fourwindskennel

Jul 18, 2011

I purchased my second Honda Element - a 2011 Element. Ryan Martin was my salesman and he was a very helpful, friendly and courteous sales person.

Civic94

Jul 15, 2011

I have been going to Johnson City Honda for years and have worked with Will Campbell before. I had neglected some maintenance on my 94 Civic and it finally caught up. While it is never fun to spend a lot of money of money on an old car, Will at least made it bearable. His communication was great, he never did anything without checking first, and he clearly explained everything

crabtreebe

Jul 13, 2011

We were treated with great customer service in regards to finding a good used vehicle. We worked with Ryan Martin and Michael Leach. Ryan was very laid back and was not what we think of as a pushy sales person. He listened to the type of items we wanted on a car and let us test drive both cars several times before making our decision. He even parked them side by side so my wife could make a decision between the civic and accord. The process of selecting a vehicle to the final paperwork which also required sending paperwork out of state was as stress free as we've ever experienced. It was that simple. The service at Johnson City Honda meet and in some ways exceeded the same level of service we have only experienced at one other dealership and that was BMW in Naples FL. WOW!! Thanks for making us feel like real customers and not just another number. We love our 2006 Certified Honda Accord. To Ryan and your staf for their patience with my wife in deciding which vehicle she wanted I want too Thank you! To the owners of your dealership please let them know we are "Johnson City Honda Johnson City" believers. Yours Truly Brian & Elora

AmyDM

Jul 3, 2011

Thank you Johnson City Honda and Bennett Loparo for your assistance with the purchase of my new Honda Accord. I highly recommend Bennett and Johnson city Honda to anyone looking to purchase a Honda in the Tri-Cities.

Charley32

Jul 2, 2011

William always a pleasure to work with upbeat and very personable work completed on a timely basis and clear explanation of work conducted provided and recommendations provided for future vehicle care

davetree

Jun 29, 2011

Had 30K service done on 2009 CRV. Mid way through the process Will came into the waiting area and explained to me what was being done--and also that I needed new tires (which I knew, and which is my only complaint about this (2009)new car, i.e., the Continental 225/65 R17 tires are 'pooped' at 30K miles. Will was sympathetic and suggested replacement brands with their price. All personnel at this dealer are courteous and helpful.

baedwards

Jun 16, 2011

I enjoy working with Will because he is always informative about maintenance and does not attempt to push services that aren't needed simply because I'm a female. Breath of fresh air.

gkmarine1

Jun 15, 2011

I brought my 2000 Honda Accord in for an extensive service, which included new tires. I picked up the car and drove off the lot only to find that that it had a flat tire. I immediately took the car back and told them I wanted a new tire. Will was extremely nice and told me that he would have it take care of immediately. I spoke with the service manage Kevin about the issue and was assured that this sometimes happens and that the seals sometime break on new tires. I accepted this answer and decided to go on my way after being assured that the dealership would make things right. I was even ask what would it take to ensure that they did not loose my business. I told them I just wanted my cars repaired and that I need to be able to trust the people working on my vehicles. I decided to give them a second chance and let them change the timing belt on my 2007 Ridgeline. 2 Days later my niece while driving home from work crested a hill and the brand new tire expelled all the air leaving us in the middle of a busy highway . We drove about 400-500 yards and pulled into a driveway to be out of traffic. I called the the dealership and spoke with Lee and told him the situation. I had roadside assistance come out and change the tire, and when the tire was pulled off he pointed out a section of damage to the wheel. He started to fix the wheel and I told him to stop. We put the spare tire on the car and I drove it home and brought it to Johnson City Honda the very next morning. I am being told by Kevin the service manager that I had fresh marks underneath the car where I hit something. I find it hard to believe that someone who is suppose to be a professional would make such and accusation, but after dealing with him on Friday it does not shock me that this accusation was thrown out. I am now being told that i need a new wheel due to hitting something from Friday afternoon until Monday afternoon. I have driven Honda's since 1996 and have had them serviced at Honda Dealerships throughout the United States and beside Crown Honda in Durham, NC this is the worst situation I have ever been put in by having my car serviced at a Honda Dealership, At least Crown Honda only lost my keys to my house and they paid for a locksmith to change then Johnson City Honda has cost me money and continues to cost me money because they do not want to accept responsibility for causing damage to my car.

jast76

Jun 10, 2011

I have bought my last two cars from Johnson City Honda, and always bring them in for their scheduled maintenance. I always work with Will Campbell, and he is always professional, courteous, friendly, and helpful. The work done by the service department is prompt and has kept my vehicles running great.

William B. Wilder

Jun 2, 2011

I have always felt that Johnson City Honda was a premier dealership and my wife and I went to them to buy our 2008 Honda Odyssey and have returned for all of our service and parts needs. We were in need of new tires and had to have them within twenty-four hours in order to make our departure on our four week maranthon trip of over 3000 miles to attend family graduations, birthdays, and vacation. Jason Derrick, Parts, had the tires ready at 0830 hours and Will Campbell, Service, saw that the tires were on the van at the promised time and had the van washed and standing tall for us to drive safely on our trip. We are planning on the purchase of a new van in the near future and definetely will be returning to Johnson City Honda, where the price is right and the service is great! It certainly is "The Johnson City Way!"

emallick

Jun 1, 2011

My parents went in search to buy me a used car. We went to Johnson City Honda which had a great selection of used cars! As we were looking, Gary Miller, asked what car we were interested in and made sure that we test drove each car we liked. We decided on a used Red PT Cruiser Touring Edition. He made sure we felt comfortable with our decision and got us a great deal on the car! His friendliness and courtesy helped us feel comfortable at the dealership and buying my first car. I would highly recommend Gary Miller for your car shopping needs.

StephanieT72

May 28, 2011

I am a college student who was looking for an affordable car with good gas mileage. Johnson City Honda did a great job with helping me find exactly what I was looking for for a great price. Everyone there was exceptionally friendly and did everything in a time-efficient manner. The salesmen who helped me were Chad Lewis and Ryan Martin, both of which were extremely helpful and knew what they were doing. They were not annoyingly persistent like most car salesmen but rather genuinely friendly and wanting to help. I will definitely be doing business with Johnson City Honda from now on and I recommend other people to do the same if they want high quality.

ayersm

May 28, 2011

Ryan Martin did a superb job of dealing with me and my daughter to find the best deal on a new vehicle for her. She purchased a 2011 Honda Civic and is extrememly happy with her purchase. I will recommend him to others interested in purchasing a new or used vehicle.

soquinn

May 25, 2011

I have been getting my Honda Civic serviced at Johnson City Honda for almost 2 years. I have always had great service from them. Today my customer service agent was William Campbell, and I highly recommend him. I recommend Johnson City Honda and William Campbell for any of your vehicle service needs....

GNewton

May 21, 2011

Today was my second service visit to Johnson City Honda and Will Campbell took care of my service needs both times. He's an honest and friendly customer service agent, a real benefit to the dealership. It's always a pleasure to deal with a company that's so well represented and the service is fast and friendly.

sfann001

May 17, 2011

My experience with Johnson City was overall a good one. Lee Hostetler was the one that I dealt with the most. He was very professional & knowledgeable of this job. His kindness was greatly apprecaiated! He was just WONDERFUL. Not only was he honest but went above & beyond the call of duty to make my experience less stressful. I would recommend your dealership/sales dept to my friends & family.

barb.j

May 11, 2011

I bought my Odyssey in 2008 from this dealership and have been bringing it back for regular service since then. All the service people I've dealt with have been courteous and helpful. But a year or so ago, I happened to start my visit at Lisa's station, and from then on, I always look for her when I bring the van in. She is so friendly, and really great about explaining exactly what's going on with the service or repairs. It's nice to be recognized and warmly greeted. She's up front about how much time it may take, and quick to arrange a ride if I need it. Several times she has taken the time to look up past service records to help clarify things for me. She is honest about which things need to be done right away, and which could wait a little while. Simply put, she makes what is usually a chore into a pleasant interaction. In my opinion, it's the best customer service I've ever had. My daughter just bought a used car, and knowing that our Honda dealership takes good care of us made me so glad when she ended up choosing a Honda Civic.

deckjd

May 2, 2011

The reason I gave the rating I did was because of the way I was treated when I came into the Service Department. Mr. Hostetler was the only available service advisor at the time of my arrival. I approached him and told him I was here for my scheduled oil change appointment. When approached, he did not seem very welcoming. After a few minutes, he started in telling me that I did not need to need to seek assistance from him and that I needed to have my VIN number ready when I walked into the Service department. Once he was finished getting my car ready for service, I saw a male approach him. He smiled and was extremely friendly to the young man and did everything he could to assist him. Mr. Hostetler also told the young man about this website, but did not tell me. When my car was finished, he handed me my keys and said that everything was ready for me to leave. I did not appreciate the way his tone, attitude, or his lack of concern. This is the second time he has been rude to me. The first time I didn't think anything of it, because people do have bad days. The first time happened over a phone call. This is very below Johnson City Honda's standards and should be addressed. I have been coming to Johnson City Honda for maintenance for nearly a year and this is the only service advisor that has every treated me this way. Normally, all the service advisors are extremely helpful and do what they can to help.

dchambers91

May 2, 2011

I'm a college student in Johnson City and started coming to Johnson City Honda to have my car serviced instead of going to my dealership back home. Since I've started coming to JC Honda, Lee Hostetler has always been my Service Advisor. He's always a pleasure to deal with and an upstanding guy. All of the employees treat me like family but Lee always goes above and beyond for my car's service needs. A few weeks ago I had an issue with my car's navigation system so I came to the Service Department to diagnose the problem. Lee, as usual, went way beyond what I expected to help me out. It turns out I needed a special part ordered. Lee spent that afternoon and the next day finding a part and making sure it was shipped immediately. He called me as soon as the part got in and scheduled me as soon as possible to get it installed. He kept in contact with me and answered my questions every step of the way. I also decided to have my tires changed as well; I figured I'd kill two birds with one stone. Lee informed me after they took the tires off they noticed how bad of a condition my brake pads were in. Lee's commitment to not only going above and beyond when it came to my navigation system but to inform me of my brakes shows trustworthiness and a commitment to his customer's safety. Instances like these reaffirm that I will never go to another dealership for any of my car needs. Having a Service Advisor that you can trust and rely on is everything. It's good to know that in today's world there are still good people who are open and honest with you. Hands down, Lee is the best.

ice_blue_dragon145

Apr 27, 2011

Took car in for service. Service was excellent!!!! People very friendly. I needed tires and an oli changed for my car at the last minute and they were more then happy to work me into the schedule in a timely manner. Service is convenient as well as the hours of operation. Very reasonable prices. No hidden fee's and no one gave me the run around about my vehicle. Tech was helpful and very willing to answer all of my questions and make future suggestions about services i may want to consider having done at Johnson City Honda. I will be returning with all of my automotive needs!!!

weddra

Apr 21, 2011

Ryan Martin really worked to get my business. He worked with me to get me the best deal possible and I really appreciate all he did to get me in my new Honda Accord. I have had my new Accord only a week, but I really love the way it drives and handles. Thanks Ryan!

nomorehondas

Apr 16, 2011

I had my 2007 Honda Odyssey serviced at the Honda dealership. In addition to my requested front end alignment and oil and filter change, the service adviser talked me into a radiator flush, fuel inj. service, air filter replacement and battery service. I wasn't very happy with the length of time it took or the price but left immediately to pick up my wife and drove home. The next day we started to drive to Montgomery AL towing a trailer with a motorcycle trike on it. We were suppose to get the trike there that evening to have some work done on it the next day. I never noticed any problem until we were through Chattanooga, TN driving into GA. The car suddenly started making a grinding noise from engine compartment and suddenly white smoke started coming out from the hood. I immediately pulled over and we got out of the car for fear of fire. After a short time, I opened the hood to see what was wrong and noticed that the radiator cap was sitting upside down next to opening. I had the vehicle towed to Chattanooga where I was told there was serious damage to the engine. I had them repair it (they were an AAA approved towing and repair shop). I had also taken pictures of the engine compartment after opening the hood to document the failure of not putting the cap back on. I went back to the dealership and asked to be reimbursed for my expenses and the cost of repairs and the owner refused. He said he didn't believe they left the cap off and since he started out in the service department he didn't believe the car could even go that far without overheating. He said I could sue him but he wasn't paying. I sent a questionnaire off to Click & Clack talk cars asking if it was possible to drive that far and received unanimous response back that it could. I strongly recommend that you do not use their service department and if you do, please check their work before driving off. You might even want to check to see if they actually did the work.

Larry Frank Fields

Apr 4, 2011

I thoroughly enjoyed dealing with Gary Miller,two Ryans & a host of other friendly folks when I purchased my Honda Fit on April 2, 2011....Gary , and others I dealt with possessed qualities we all like in a person, even if they are trying to sell something...friendly but not pushy, kind, knowledgeable....and a Good Listener!

hondadriver6

Jun 1, 2010

Apparently Johnson City Honda is selling so many cars, that they don't need to concern themselves with customer service, honesty, respect or even minimal manners. Please don't help them continue this. i would drive a Ford before i'd buy a car from Johnson City Honda.Here's the way Johnson City Honda treats loyal Honda owners:I contacted Johnson City Honda about the possibility of leasing my 6th Honda. (My daughter is currently driving her 2nd Honda so we have been a loyal Honda family since 1987.) I told Phil the salesman that i was interested in a new Civic and told him the monthly payment i was interested in and asked him to check my credit and see if it was doable. He encouraged me to come in and i told him i was not interested in coming in until we knew if the deal i was looking at was doable. He called me back about an hour later and told me it was and to come on in. When i got there, the first price they quoted me was about $120 more than where i needed to be. i told Phil, once again, that i was not interested in bartering and that he needed to go back to his "money man" (Jason) and bring me the lowest price and then i was going home, either with a new car or with my old car. (Which i was perfectly happy to keep.) Then he came back with an acceptable monthly payment. I loaded up my new Honda and went home. Four days later, Tony, the "finance" guy called me at work to tell me that i needed to come in and sign a new contract because the interest rates had changed. i asked him what that was going to do to my payments and he said it would raise them $80 a month. i told him i was not doing that. he said he'd get with Jason to see what they could do. when is spoke with Jason, he said i needed to come in and sign the new contract and pay $80 a month more or bring the car back. i told him i'd bring the car back. When i got to Johnson City Honda later that day, and questioned him about how they could do this, he went on and on about it was all the bank's fault, i shouldn't be upset with them. i reminded him that Johnson City Honda is the one who quoted me the monthly lease amount and told me i was approved, not the bank. Interestingly, the new payment was exactly the same amount as the first number they gave me when i was making the deal. i believe that their goal is to get you in the car at the price you want to pay (bait), let you drive the new car around for a few days, and then have you come in and redo (switch) the loan at the price they wanted in the first case. I suppose their thought is that you'll like the new car so much that you'll agree to anything to keep it. Don't think that the Owner, Joe, will offer any customer service or assistance either. He's much too concerned with taking up for Jason to be concerned about his customers. And if you dare to suggest that you're quite certain Jason would not have talked to a man or treated a man the way he treated me, (and i'm quite sure that's true) that will really make Joe angry. So, to make a very long and upsetting story short, beware, be warned. i have dealt with many dealerships in the past, about 4 as i recall and in fact, bought my very first Honda from Johnson City Honda when it was owned by someone else in 1987. i have never been treated with such disrespect and downright professionalism by any business and certainly never a Honda Dealership. And all because i happen to be female and dared to simply question them about my transaction.