John Kennedy Subaru reviews

LN

Aug 31, 2016

THIS IS THE ONLY PLACE YOU NEED TO GO!! I put this in capitals because my experience was the most pleasant I've ever had in buying a vehicle. The manager Anthony gave us an incredible deal, did not pressure us into anything. He truly made the process enjoyable. I've literally never had an encounter with any car dealer like this before. Buyer beware: you will drive off with a large smile, no buyers remorse and some money to treat yourself to a good meal!!

Steve78

Aug 29, 2016

I have bought many cars over the years, buying the Outback from JohnKennedy was one of the best dealership experiences I have had. They really go the extra mile. Thanks Anthony!

1st time buyer

Aug 21, 2016

Helpful stuff and enjoy rode test to learn EyeSight & otherNew features. With your good home work, they gave very reasonable pricing and packages. Highly recommended. Thank you Jack and Anthony.

Donna505

Aug 16, 2016

We traded in the Forester that we bought at John Kennedy Subaru in 2009 for a 2017 Outback and we couldnt be happier with the service we received or with the car. Our salesman, Tony Rossi, was great and we got a super deal on the car and our trade-in with the PA Horticultural Society discount. We returned 2 weeks after purchasing the car for a session to review the features of the car and have questions answered and we received a $50 gift card. We already know that the service department is great, from our experience with the Forester clean and comfortable waiting area that includes work stations for your computer, a cafe with free coffee, tea, muffins/doughnuts, and spotlessly clean bathrooms. Its true that a Subaru rarely needs service and that they are wonderful on all types of roads and weather conditions. We love the new eyesight features on our new Outback.

Dawn

Aug 8, 2016

I recently purchase a vehicle at John Kennedy and I have no doubts that I made the right decision and I got the best price. There was no pressure and everyone was very helpful and understanding. Even going beyond the sale of the car I know I can reach out to anyone at Kennedy with any questions or concerns and get the same GREAT customer service.

mikeandangie

Jul 28, 2016

What a pleasant surprise in buying a new car from this dealership. After visiting several other dealerships in the area and being ignored by some, what a refreshing experience I had at the John Kennedy Suburu dealer. The salesman was very knowledgeable and answered all of our questions. I recommend this dealership to anyone seeking an honest transaction. I feel as if I am "in good hands"

ashleyann02

Jul 6, 2016

This is the third Subaru my husband and I have leased at John Kennedy Subaru and there is nowhere else we would rather do business. They always make us feel welcomed. They find the deal that fits our budget and we always leave happy! We highly recommend this dealership to everyone!

webblaze

Jan 18, 2016

I took my daughter to purchase her first new car last Saturday. Fortunately we were allowed to look out on the lot for 15 minutes before being greeted by our salesman Tom. I like to look at the cars on my own before being approached so timing was spot on. Tom showed us several other cars and helped us pick one out. Very personable low pressure test drive, and he was very knowledgeable in regards to the Subaru. When we got back to the showroom we sat down and worked all the numbers out. While the sales manager Kyle didn't accept my offer for the car, he did come back with an offer that was pretty close to where we needed to be. I did like the fact that Tom and Kyle worked on pricing for the car and the warranty first. Then after we all agreed on a price talked about financing. This was our 10th family car purchase from the Kennedy auto group and as usual was great as we expected. They got my daughter a great rate with our local bank on a great certified pre own Subaru, with very little money down and an affordable payment. I must say my daughter was a little intimidated by all the paper work in the finance office, but even though the dealership was very busy, Brigham took his time to explain everything in detail. Very nice touch. The dealership was closing at 5pm, but the detail guys stayed late to remove the window stickers and touch up the car. Great overall experience, thanks Tom, Kyle and Brigham.

Susan Yamada

Sep 29, 2015

Always like to have my car checked out for winter. The heads-up I got at inspection time warned me to get my brakes checked and so I did and necessary repairs were done so that it wasn't a worry this winter.

Sue harrell

Sep 28, 2015

Our experience was nice, very friendly staff and clean showroom. I had the car I wanted in a reasonable time and I am very happy.

Claire Owen

Sep 27, 2015

Pleasant and fast. Service personal are very professional.

MSP

Sep 27, 2015

The sales staff, management,financepeople and service are all the best I've encountered over many years of car buying.

Arvind

Sep 24, 2015

The process was easy, Tom, Lisa and Kyle were courteous and wonderful, considerate and accomdating

Barbara Thorp

Sep 24, 2015

My only recommendation is for a better response to call back requests via voicemail message.

Dr.Les Daroff

Sep 24, 2015

I have purchased 5 Legacy cars from Kennedy Subaru and they have serviced all 5 and I am totally happy with my experience.

Richard Demott

Sep 23, 2015

Kennedy Org. is a top notch Service provider I have been dealing with them for over 40 years. I had my Mustang { 1967 } serviced in 1967 in Feasterville and for many years later. To the present day FORDS MAZDA SUBARU AND a LINCOLN !

Rodger Dougherty

Sep 23, 2015

The service was great. The car was completed on time.

Angelo Torres

Sep 23, 2015

I now live in Florida and can not wait to visit Philadelphia ,and visit John Kennedy Subaru. There service is a 10 . My Outback is always return to me like the the day I bought it

Marion Glazier

Sep 23, 2015

I've had my 2015 Forrester about a month. The buying experience was great and the car is everything it was reported to be in Consumer Reports.

Hien13542

Aug 21, 2015

I bought a brand new 2015 Subaru Impreza from this dealer 07/15/15. Originally they wanted to sell the car to me for $19.250 We talked it down to an even 19k. A month later, as I left for work I noticed a weird sound coming from the car so I pulled over a block down and realized one of my tires had a flat. I thought it was odd since I don't remember running over anything or hitting any pot holes. So I swap the tire for the spare and headed to Pepboys. They said the hole was on the side of the tire so it couldnt be patched up and I needed a new tire. Shocked, because its only been a month since I bought the car I called the dealership. I wasn't able to reach the salesperson that sold me the car so I asked to be transfered to the general manager, Anthony. I told him about this situation and if Subaru was going to be able to cover my tired despite me not having gotten the tire coverage since I honestly don't believe I caused the hole. He told me they won't cover the tired because chances are that I probably hit a curb or something causing the hole on the side and that that happens all the time, but if I wanted I could bring the car in and they'd take a look at it. So two days later on my day off of work I drove on the spare tire from Philadelphia to Norristown to find out that was Anthony's day off as well. So I headed back to Philadelphia and thought Id come back the next day. On my way home I stopped into the Car Care Center to have them check out the tire again. And after looking at it, the said the hole was on the inside of the wheel, so it couldn't have been because I drove into a curb. So the next day I came back to the dealer. I saw Anthony, he didn't look busy but for some reason he had someone else serviced me. So I explained the whole thing to this other guy he ran it by Anthony and came back with another theory of why it was probably my fault and that they won't cover me for the tired, BUT what they WILL HELP me with was look up the price I would pay for a new tire/installation. So we went into the service area together and Anthony shows up and asks me, "So whats the problem?" Thats probably when we started arguing. Half way through the argument Anthony said here's what he'll do for me, he'll pay for half the price on my tire, $80; and only charge me $399 for the tire protection oppose to the original $599. I declined and said told him I didn't want to spend money there anymore, I mentioned wanting to write a review about my experience and that I just wanted to leave with my flat tire. That's when the general manager of John Kennedy Subaru responded with, "You know what, I'll pay for you tire/installation etc. but don't bother me anymore. And make sure you mention in your review that I gave you a free brand new tire." Then walked out.So, I got my tire replaced but can no longer bother Anthony.

Nanci Harmon

Jul 30, 2015

My first new car (bought from them not quite two years ago) and a light came on the dashboard that I had not seen before. I consulted my manual and since I was near the dealer and most service stations don't these days I drove on over. They took care of me in record time . . . and washed Clementine! (the car)

okie2387

Jul 28, 2015

What a great experience!! I was able to get the value for my trade that I was looking for as Anthony Barone and Anne Davis were flexible in helping me get to my budgeted number. The whole process was transparent and easy.

Marek Szela

Jun 24, 2015

It's been a pleasure making business with Marie Carson.She was so helpful with the whole process and made it as easy as possible.I will definitly buy another car from Marie in the future.Everything came out the way I wanted it.Very clean,nice dealership and friendly.

Elizabeth Orr

Jun 22, 2015

John Kennedy Subaru was very comfortable, clean, and friendly. I had a very good experience there and will return to buy a car if needed.

Alexis Morrison

Jun 20, 2015

I had a great experience purchasing from John Kennedy. My sales representative Dave was knowledgeable & answered all my questions in detail. I am happy with my purchase.

Donald Williams

Jun 18, 2015

I came in knowing what I wanted and the delivered and then some. I would gladly make my next purchase at the John kennedy subaru again.

Danna Tauber

Jun 18, 2015

I bought a 2015 Legacy, The buying process was much easier than I could have hoped for. Everyone was very helpful, very courteous and straightforward.

C. William Johnston

Jun 18, 2015

Very positive experience. Jack was our sales rep-extremely courteous, patient and informative. Also, followed up with a call.

Robert Holroyd

Jun 18, 2015

Very pleased the short amount of time it took to come to a fair price and trade-in value.

Joanne Milon Floyd

Jun 18, 2015

I had done a lot of research, and knew that I wanted a Subaru Forester 2.5 I premium. Jack at John Kennedy Subaru, searched high and low and finally found the car I wanted in Connecticut. It was worth waiting the extra day to get exactly what I wanted, no settling necessary! Jack was almost as excited as I was when I picked up my beautiful jasmine green Subaru Forester with all the options I wanted. I would not hesitate to recommend Jack at John Kennedy Subaru.

Margaret Meakim

Jun 18, 2015

I found the car that I wanted at Glanzman Subaru in Jenkintown, but by the time I was ready to purchase the car had been sold. I went online to look for the car at other dealerships and John Kennedy was the next closest dealer that had the car I wanted. I called and put a deposit down on the car so they would hold it for me over the weekend until I could get there. I went in on Monday and there was someone waiting and ready for me when I got there. I was in-and--out in less than an hour. They were extremely accommodating when I brought a car to trade-in eventhough when we had spoke on the phone previously I wasn't going to be trading in. The salesman was very helpful with showing me all the new features of my new car. I drove away a very happy customer.

Stuti Singh

Jun 18, 2015

Though they didn't have the exact car I wanted on their lot, John Kennedy Subaru acted fast on making a trade with a dealer in Virginia to get the exact color and options I wanted in my new 2015 Forester. The sales people were professional and helpful and the financial manager did a great job getting their financing set up quickly and effectively the day of the delivery. And I love my Forester!

Barry B

May 28, 2015

We recently purchased our fifth Subaru, the last three at John Kennedy dealership. Our sales person, Jack Bye rly, was very helpful and extremely knowledgeable. In my fifty-three years of car ownership, Anthony Barone is the best manager I have ever dealt with at any dealership. He was accommodating, straightforward and made the experience a pleasurable one. I would strongly recommended John Kennedy Subaru dealership to friends and family.

Tywo

Nov 20, 2014

I finally found a no nonsense place to do business where the employees are down to earth. They've had some growing pains, but there brand new facility is clean and refreshing.

KWJC

Oct 18, 2014

I walked around inside the sales office / show room hoping someone would help me but they ignored me. When I walked up to one of the male sales managers and asked if he could answer a few questions, he told me that they were busy and short-staffed, even though he wasnt with a customer. I would have expected him to aplogize and ask if I minded waiting for a few minutes, or to take my number and get back to me, but he didn't. I walked out and went to another dealership that was happy to work with me. I will not be going back to John Kennedy.

RJMPHL

Aug 23, 2014

Turned in my 2012 Impreza for a new 2015 Legacy lease in July. Anthony and Marie were extremely helpful. Explained everything and my new lease payments are less than my prior lease. I will also be returning here for service, the dealership is currently being renovated. I absolutely love my new Legacy! I drove out from CC Philly and would definitely recommend coming to Kennedy if you're looking a new Subaru.

karen0262

Aug 22, 2014

This dealership is the best!!!!!!!!!!!! They took there time to make sure our new Subaru was exactly what we were looking for. They gave me more than what I thought a would get for my trade in, and the I shopped other dealers in the area they gave me the absolute lowest price out of all, on my new Subaru Forester!!!!!!!!!!!

BablaKumar

Oct 23, 2013

Spoke to Jerry on phone - quoted me around 750 dollars for my timing belt replacement and water pump (15% coupon applied). Agreed the price and dropped the car. At dropping the car he said it is different model and added another 0.5 hr in labor. Agreed. Get a call next day that need tensioner/s and seals and added another $350 to works. He has cheek to say that he changed few things which he is not charging me?? What a rip off; CUSTOMERS BEWARE.

chicksone

Jul 27, 2013

. I called the dealership to inquire about the hours of operation. At that time I told the salesman that I was interested in a BMW that was in the front of the lot. I gave my name, and said I would be there soon because I was really interested . When I got there, I was not greeted by a salesman. I had to stop a salesman as he was walking past me. After I told him that I called earlier about the BMW, he said he would be back. After waiting longer than expected, he comes back with the keys. I was already familiar with the car and that came in very handy because trevor was very unprepared and knew absolutely NOTHING about the car: he couldn't even open the doors. . trevor wasn't able to answer ANY questions about the car. After the test ride, He got out, and took the keys immediately like I might steal the car. It didn't seem to matter that I was driving a Cadillac STS V(paid for). When I asked about the airbag light that was on, he said he would have to ask the sales manager about it. He comes back 2 seconds later saying the car tested fine and the light was NOT on prior to our test ride. When asked how could they sell someone a car with the airbag light on, he replied "That could be expensive to fix and again the car was fine prior to the test drive {He went along on the test drive because he probably thought I wouldn't come back}. It was made VERY CLEAR to me that he did not want to sell me that car, and as I walked back to my Cadillac, he very sarcastically said, Thanks for coming to John Kennedy today. I have purchased my share of cars, and this goes down as THE WORST experience I've ever had. I am a resident and very well connected in the surrounding area and will make a point to tell as many people as I can to take their business someplace else.

DavidCH

Dec 29, 2011

This is by far the most unprofessional organization in the car-buyers world. I was interested in looking at an Outback and wanted to take a test drive. I had my dad's old car with me. I walked in the showroom and was not greeted with a smile (or at all) - just some lifeless glares. I approached a man who said he was Anthony (upon asking). He called a salesman over to help me who was already busy...waited a long time. He finally came back and asked if I had a trade, then aswered a cell call and turned away from me before I could even answer. I went back in the showroom and then used their filthy bathroom. I knew right then it was time to leave.

Outback

Dec 29, 2011

The service department can never get you in for several weeks even during a pressing matter.

amanda87

Oct 15, 2011

I was recently in the market for a new hatchback car. I've never considered a Subaru before, but after reviews and the kind of weather we get in the northeast I figured I should take a look. I went to a few dealerships, 2 different Subaru dealerships, a Toyota dealership, Honda, and Hyundai. The dealerships were all in a row on the same street. It was the same story at all of the stores. I was just looking, and it seemed like everyone that I talked to at the other dealerships were aggravated that I wasn't buying that day or the next. Kennedy Subaru was the last stop, and at that point I was exhausted. I was greeted by a salesman Andrew. We talked about what my needs were, and he showed me a new Impreza. I drove it, I liked it but I wasn't ready to buy. He was understanding, and he gave me a price and looked at my old car. They gave me a price that I thought was a little high. Over the next week I was checking around at a couple other dealerships to see if I could get a better price. They were all around the same, within $200-$300 of my quote from Kennedy. So I went back and spoke with Anthony the sales manager. We talked and I told him that I needed more money off his original price. He has hesitant to give up the extra money, but he said he wasnt going to loose my business over a few hundred dollars. We made the deal, and everything went well. Andrew did a great job going over all of the car features. Hooking up the bluetooth phone, storing all my numbers, and really did a thorough job going over all the amenities. I would recommend checking out Kennedy Subaru, they are nice to do business with. Hopefully I wont be replacing this car anytime in the next 10 years, but when I do, I will be back there.

bmkim0321

May 3, 2011

Well, I think Anthony and Marie are the greatest. I am a very experienced car buyer since a lease a new car every 3 years. I am also very prepared and do all the research before entering in the process. I also use Edmunds.com to have multiple dealerships give me multiple bids. I ask for the same documents from all the dealership and never discuss another's offer with a competitor. As a former banker, I believe you should bring your best deal to the table if you want my business. So that's what Anthony and Marie did. They were upfront and honest throughout the whole transaction. They gave me every document I asked for so I could evaluate the best deal for me. They worked hard to find the car I wanted and their commitment to customer service exceeded my expectations. I love my new Subaru and feel Anthony's and Marie's no pressure, completely honest way of doing business is why. This dealership is not the closest to my home but is the one I will always return to. Even when Marie was not available when I picked up the car (she had a doctor's appointment and later me called to check in), another member of this amazing team stepped in and explained everything to me so I felt safe and informed when I left the lot. He told me things no other dealership had ever told me like about how to have a AWD car properly towed. I have owned all types of cars from Land Rovers to Audis to BMWs to Acuras and the list goes on. So I have dealt with many types of dealerships and salespeople in many different states. I would truly rate Anthony and Marie at the top. Thanks for one of the best experiences I have ever had buying a new car and I love my "RU".

litte_tree

Jan 28, 2010

I'm writing to explain my experience on my visit to John Kennedy Subaru. After contacting the dealership online and on the phone I made an appointment to come in after work. I was not greeted by anyone at the dealership and the expression from the staff was more like why are you here. I introduced myself and told them I had an appointment to be here and was directed to a salesperson immediately. I met a nice sales guy and we went for a test drive in two vehicles. I liked the car but wasn't sure if I "really" wanted it or not. I decided it best to think it over more and talk to my wife.Now during the time I was there I gave them permission to examine my trade and not soon after I heard my cars engine roaring down the street. I know the sound of my vehicle since it has a distinct sound from an aftermarket exhaust, intake, and other engine work. I didn't bother me so much until later when I returned to my vehicle. When I told them I didn't have any more time to talk about a deal and had to leave it became a big process for me to get the key back to my car and my registration. When I got up to leave the sales manager came over to talk to me about my trade and offered 500 more. While this sounded like he wanted to be generous it felt awkward since his shabby clothing and irksome smile made me uncomfortable. I noticed him at the dealership but he seemed more like a thug than a "sales manager". Plus from the pressure from the sales manager to not let me leave and want to have me make a decision that moment was beginning to anger me.Once I go my keys/registration back and a copy of the writ-up on the dealback I went out to my car. The seat was left all the way back as if they owned my car. No consideration for the fact its not theirs and that it might be a good idea to respect the customer and to put it back they way they found it. When I got in the car my leather surfaces were greasy from god knows what; steering wheel, shifter. As I started down the street I noticed the vehicle did not feel right and noticed my brakes were smoking, not just hot but actual smoke was coming off of them. I've been driving for nearly two decades and have never driven anything that hard to cause brakes to smoke. Not wanting to over-react I took my car to my service shop to ask about it. They told me that when they are driven hard they can smoke and burn like that. This confirmed my suspicion that the sales manager had no respect for me or my trade at all. I can only imagine what the so called "test drive" was about. That he can just use a customers vehicle like they are expendable.I can only imagine if he would treat some ones belonging like this before a deal is even made I can only imagine what would happen if I took a car there for service that it would receive the same disrespectful treatment. The sales guy was good low pressure relaxed guy but in terms of the others there its highly debatable. In the area if your looking for a Subaru Rafferty is a much better dealership.One other thing to add here the angry customer pacing between the service dept and the showroom about his vehicle not being done in time (its also 8pm) didn't help either.

funnymonee

Jan 11, 2010

I took my 06 Subaru Forrester with 30k miles for small factory recall .They kept car for 3 weeks. Car returned with --SLIPPING TRANSMISSION --AIRBAG LIGHT NOW ON--Roofrack Cross Bar falling off--Slow Leak -Flat Tire 2 days later (nail now in TireI brought it back.THREY CLAIMED THAT THE CAR NEEDED:--NEW AIRBAG COMPUTER- and charged me $100.00 to diagnose this, then quoted $1200.00 $600.00 for parts , and $600.00 for labor to fix Airbag.--Transmission was jerking and caused car to stall many times. Thye told me I needed a NEW TRANSMISSION !!!!!! (Under Warrantee) I was suspicious and told them not to touch anything further.I took it to a reputable Subaru dealer Glen Cove Subaru in Glen Cove NEW YORK . Turned out that the Airbag wire was pulled from bottom of the seat (free to repair) and that "Someone" installed an incorrect , leaky GM transmission filter which was leaking. NONE of these problems existed before this "Recall" done at John Kennedy Subaru.I fixed the roof rack issue myself with an allen wrench.I got the Tire repaired at a local Gas Station for $10.00.I know cars and Im a classic car collector- ANYONE ELSE WOULD HAVE GOTTEN SCREWED BY THIS DEALERSHIP !!!!!