John Eagle Acura reviews

ajpayne6

Sep 30, 2016

Went in with my wife to look at getting her a new vehicle. Scott Hoffman was awesome to work with. He showed us the RDX and TLX. Was very patient with us and answered all of our questions. Just a great all around guy! Even took the time to show me a couple of NSX's they had in the service department since he picked up that I was a car guy. We ended up going with the TLX. He's followed up a couple of times now in the 2 weeks we've owned the car. Above and beyond service if you ask me ! Couldn't have asked for a better sales person !

ATkachuk25

Sep 30, 2016

We have been looking around forever for a new car. Went in and was able to get all the information we asked for! Our sales rep was helpful, showed us what we wanted when we walked through the door and made us feel very comfortable about our purchase. He was patient with all of our questions and explained all of the benefits of buying this car which made us feel like it was the right chhoice! I would recommend him to anyone I know!

bmgray

Sep 30, 2016

Had a great experience working with Scott Hoffman. No pressure, knowledgeable on the car, and took the time to find me the car I was looking for at the dealership. Test drove both a new and used car and felt no pressure either way. Would definitely recommend him in the future. Not to mention, the dealership had some great chocolate cookies that kept my son entertained as we worked through all the paperwork.

Bry34

Sep 30, 2016

One of the best car buying experiences I've had yet! I worked with Scott Hoffman and he was extremely knowledgeable and friendly. There was not one moment where I felt pressured to make any decisions that I wasn't ready too. If you are looking for an awesome, low-pressure, positive car buying experience, head over to John Eagel Acura and ask for Scott Hoffman!

carnival

Sep 30, 2016

I bought an Acura RDX back in the spring of 2016. I just wanted to let you know how much I have enjoyed my car. My salesperson, Rick Canales was so patient and very knowledgeable throughout my transactions. Not only did he make sure all my questions were answered and he made my experience of purchasing a vehicle at John Eagle a very enjoyable event. I would recommend him to my friends and coworkers.The last point I would like to express is this dealership and Rick are still in constant communication with me to still make sure I am happy with my vehicle.Awesome Representation in Rick!

Lolita

Sep 30, 2016

Scott Hoffman is the nicest and most genuine salesperson I have dealt with. It's always like family walking into this Acura dealership. I work in retail myself and I have to say the customer service all around is by far the best in Houston.This is my second car I'm buying here and I would recommend it to all my friends and family.

Mglenn

Sep 30, 2016

Had a wonderful experience dealing with Scott Hoffman ! His attention to detail was awesome.. Listened to everything I was looking for and put me in exactly that ! Will do business with John Eagle and Scott again for sure.

Mk1sbs

Sep 30, 2016

My experience at this dealership was beyond exceptional! I am an extreme nervous wreck when it comes to buying cars! I usually bring my father or brother with me to help me choose the perfect car. However, I no longer live in the same state as them so I had to do it on my own. Scott was extremely helpful with giving me details and breaking it down to the simplest explanation! I do not know much about cars so my nerves all stemmed from buying before being knowledgable about the car. Scott was able to help me pick the perfect car for me. I told him exactly what I thought I was looking for and he helped me find what fit my requests the best! I have been so happy with my brand new car this year! Thank you so much!

rubenjr

Sep 30, 2016

Scott Hoffy handled my deal with ease. 0 pressure, although he is a bit long winded I definitely recommend Scott. He also explained he is a leasing Guru. Be sure to ask for him he aims to please.

Mark Liberatore

Sep 29, 2016

My wife and I had an awesome experience with buying a new RDX from Rick Canales. He was knowledgeable, fair, friendly, organized, and efficient. We came from San Antonio to buy our RDX due to the great prices and service at John Eagle Acura. Also, my wife and I were unhappy with our sales experience at the local dealership, Gunn Acura. Rick found the RDX we wanted at another Houston dealership and had it delivered to the dealership on a date that worked with our schedule. Great follow-up from Rick after the sale to ensure that we were pleased with our purchase, which we are. Terrific vehicle! I have recommended Rick and John Eagle Acura to friends and family. Rick is to be commended for his excellent work!

MMMiller

Sep 29, 2016

Eric is great and very knowledgeable with Acura service and lets you know what needs to be preformed on your vehicle. He is also very friendly and always seems to get your spirits up. I have dealt with Eric for the past 8 years with 3 vehicles.

lola

Sep 28, 2016

I purchased a used vehicle from this dealer. My experience with my product specialist/salesman - Jafar Ahmed was really good. He was pleasant, respectable and knowledgeable. However, the pre-owned sales manager - T.J MORIN was very rude, condescending and used terms like "take it or leave it. " I was made to feel he was doing me a favor to sell me the car. He came across uncomfortable, angry and very personally rude to me. I ended up getting the car because another manager Avery Barksdale intervened and apologized on his behalf. T.J MORIN has no business being a sales manager - he needs anger management skills and needs to learn how to treat customers with mutual respect.

BigdawgR6

Sep 27, 2016

I needed to find a car ASAP for a family member that needed to be cheap and reliable. I had a previous good experience at John Eagle Acura so I figured I'd check their stock. Sure enough they had a used Accord I was interested in. Pete Sanchez was who I dealt with and he did a great job welcoming us in and showing the car. We agreed on a deal which was quick and efficient. I'm only giving this four stars as I've been called more than a few times by the reps at John Eagle about their referral bonus. I've been told to bring someone in and I could get a $100 gift card for the referral. This was never brought up or mentioned during our transaction. Other than that, everything else was great.

s-sokolov

Sep 26, 2016

Our experience was wonderful. Pete was super kind, friendly and great to work with. He made the car buying process so easy! We would highly recommend John Eagle Acura to all our friends!Sergey & Tatiana

Dgillamac

Sep 11, 2016

Everyone was so wonderful and helpful even when we went sure the deal was going to get done! Juan was very helpful and even went out of his way to make us feel special! We will for sure be coming back and recommending people to this location

Mitesh Patel

Sep 11, 2016

I purchased my new TLX right here at John Eagle under the great service of Pete Sanchez. He definitely takes care of a potential client and goes out his way to assure comfort throughout the purchase procedure. Pete is someone you want to alongside when you are in search of your vehicle!

jaime

Sep 4, 2016

It's was a cool experience car dealer he was really helpful he showed me many options

DAK

Sep 1, 2016

Very thorough in describing the vehicle and the benefits of owning a CPO vehicle. Finishing prep for car to be delivered next week. Based on customer service so far, I'm sure everything will meet our 100% satisfaction. Go Mustangs!!

Rolgor

Aug 31, 2016

Scott Hoffman went above and beyond in helping me select my MDX. He took the time to explain everything to me and the differences between buying and leasing and the pros and cons of each. I would highly recommend him to anyone for help in purchasing their new car.

jim

Aug 29, 2016

Sales personnel were very helpful with no pressure. Email pricing made it easy to know how much to expect to pay even before we arrived.

Daren George

Aug 28, 2016

My wife and I worked with Pete Sanchez to purchase our MDX. I would highly recommend anyone wanting to purchase an Acura to visit John Eagle Acura and ask for Pete. He is very knowledgeable of the product and give his customers all the time they need to make the correct decision. Jamaar Carswall assisted me with the financing and the process was very easy. I highly recommend Pete, Jamaar and John Eagle Acura.

kwarren

Aug 26, 2016

This dealership was exceptional. Car shopping can be quite stressful, especially dealing with car salesmen. My experience with Pete throughout the whole process was very refreshing after coming from a few other dealerships the past few days. He was warm, authentic and knew his stuff. Every step of the process Pete and everyone at John Eagle did everything they could to personalize my experience. Great staff and customer service. Had plenty of inventory to choose from so I could get exactly what I wanted.

VReeves

Aug 26, 2016

I arrived at the dealership after closing time and decided to just look around he lot to come back later, Pete was on his way off the lot and stopped to help me. I ended up keeping him there for over an hour and he was very helpful. I punched the car next day. I am very happy with my experience.

AL139

Aug 25, 2016

So the other day my wife had a tire blowout on our 2015 MDX and was stuck with no spare tire (apparently this is an "option" on the MDX). In any case, I called the John Eagle service dept and although it was late, Jalun Watkins pretty much walked me through what I needed to do with roadside assistance and how once it was towed to the dealer he would be there until 8pm and would ensure I got in a loaner etc. It was amazing how everything worked like clockwork, the tow truck came in record time, took me to the dealer where Jalun had a loaner for me, and he set up my paper work for a new tire replacement and even ensured that it was covered under my warranty and I would have to pay nothing out of pocket and just like that I was on my way home. I know how drained I feel at the end of a long work day it was just nice to encounter someone who was calm and accommodating considering the time of day and the unexpected situation I was in.

Isaac Siniard

Aug 23, 2016

I walked into this Acura dealership looking for a specific used 2013 Hyundai Elantra I found online. I made an appointment and was soon directed to Pete (AKA Juan Sanchez). Pete was a super friendly guy who was easy to talk to and was very educated about the product he was running me through. After I gave it a test drive there were still many other options on my mind so I decided to go to lunch to think things over. Pete quickly pointed out a great place to eat and once we came back to do another run through he picked up our tab for lunch and quickly helped us out even though he was with another customer! Towards the end of the process I ended up calculating the price wrong ,including all of the tax and what not, and it jumped out of my budget. Soon Pete and a man named TJ (also a great guy) did the best they could and dropped it to were it could be affordable for me even though the car had the best rates then any other dealership in Texas. After it was all said and done they even got me a fantastic rate for my finance and a new warranty for the car! Please go visit this dealership whether it be used or new and ask for Pete, trust me!

Nancy5656

Aug 19, 2016

Great inventory, great prices, great service. We were extremely pleased with every aspect of John Eagle Acura. They had the best inventory and prices of any Acura dealership in the Houston area. We drove from Clear Lake to Katy to take advantage of their great prices!

dirksen10

Aug 11, 2016

Special recognition to Pete Sanchez and Jamaar. Both wanted to be sure we left with the best possible vehicle at the best price. Pete took the time to get to know each of us, including our son, and helped us feel comfortable in the Acura. Jamarr chased us out of the building when he found a better rate. We have been to several other dealers in Houston and none can match the customer oriented attitude at John Eagle Acura as demonstrated by Pete and Jamaar. The cars speak for themselves, and the employees value every person who walks through the door. No doubt, we will be back.

David T

Aug 6, 2016

In a word, the experience was "Easy". Pete Sanchez worked with us tirelessly to find the right car at the right price, and we had lots of requirements! Financing and delivery were flawless and very quick. It was a very pleasant experience and we're very happy with our purchase. Without a doubt, the easiest car buying experience we've been through. Thanks Pete!

tparent101

Aug 5, 2016

John Eagle and team provide a great buying experince and display a high level of transparency. They will take the time to walk you through the deal and options in a non pressing manner. This applies to Sales and Finance.If your in the market; I would recomend you stop at John Eagle and talk to Richard and team.

K. Family

Jul 30, 2016

Pete Sanchez of John Eagle Acura provided us with excellent support during our car buying experience. He was very knowledgeable and patient with our many questions. We had been driving a Lexus for 15 years and considered purchasing several other brands. We are very pleased with our new Acura thanks to Pete. We highly recommend Pete and would definitely buy another car from him.

Megovea

Jul 30, 2016

Today my family and I decided it was time to add a new vehicle to are family. Mr. Pete Sanchez made are new car buying experience stress-free, quick and easy. Mr. Sanchez took his time during a busy Saturday to explain everything to us in detail. Pete helped us as mush as possible to understand each Acura vehicle and which one was the best fit for my family needs. We are proud to be apart of the John Eagle Acura family! THANK YOU PETE SANCHEZ AND THE JOHN EAGLE CREW FOR AN AMAZING CAR BUYING EXPERIENCE!

rwatts2410

Jul 29, 2016

Our experience buying our second MDX was even better than the first. My wife and I were considering a new MDX since our last one reached 10 years with virtually no service required beyond regular maintenance. Our meeting Pete Sanchez was fate and with his help as an excellent representative of John Eagle Acura our experience could not have been better. Because of our experience we wish they had a dealership in our home town so we could take advantage of all the services they offer. Pete Sanchez was very professional, courteous, and a real pleasure to work with.

Raj

Jul 28, 2016

Sales Team agree for a estimated approximate price on the phone just to mame me to visit the dealership.Sales Manager do not have any clue about my discussion with the sales team. he was sticking on the sale price which i cannot afford to buy. Bad thing is they promise something on the phone to make me visit them. One Day waste of time for me.

TLX2015

Jul 28, 2016

Pete Sanchez of John Eagle Acura is an excellent salesman! Kind and friendly, Pete was very helpful in finding the perfect car for me and my family. His professionalism and personal touch excelled all of my previous car buying experiences with other dealers. He even worked after hours to ensure we were able to take our car home the same evening!

Kym

Jul 27, 2016

my salesman was pete sanchez.. one of the best salesman i've ever encountered. he was super helpful and very knowledgeable. there was no pressure in buying which i appreciated. he was very patient, he went thru all the bells and whistles and i got exactly what i wanted! i would recommend him to all my family/friends for their car buying needs.only downside with the dealership was it was a little hard to get someone to answer my questions after the purchase, especially with the cust relations manager... how ironic.

VonMises

Jul 10, 2016

Scott Hoffman as my salesman helped change my views of John Eagle Acura. Scott spent 3 hours with me in March 2016 and 5 hours in June 2016 to help ensure we found the right Acura solution for my needs. Scott showed his patience with me throughout the negotiation process as I asked a large amount of questions. I recommend Scott Hoffman to anyone looking to lease or purchase an Acura.

Brittany W.

Jun 30, 2016

My husband and I are a young and growing family and needed a vehicle to grow with us. This was my first car buying experience and Scott Hoffman made this experience very memorable. I came looking for a vehicle that was not as supporting of what I really needed and Scott found us a better vehicle with an awesome deal. He treated us like family and did not take advantage of us because of our age. I also had a fussy 1 year old the day that we purchased and he was really patient through it all. I have already recommended some my friends and family that are looking for vehicles to John Eagle and referred them to Scott Hoffman. Thank you Scott Hoffman for looking out for me and my family and my amazing car experience!

Deb Lee

Jun 30, 2016

Scott Sheley was helpful in servicing my TLX. I didn't have an appointment and was running short on time. I stopped in and was greeted by Scott Sheley immediately. He had a pleasant smile and great customer service disposition. He made me feel welcome and more like a friend instead of a customer. I would highly recommend Scott Sheley to anyone who is needing service on their Acura product. He is diligent, thorough, and knows how to take care of servicing customers. Go see Scott Sheley for all your servicing needs.

doglover

Jun 30, 2016

I had a great experience purchasing my RDX with salesman Scott Hoffman. It was very laid back, no pressure, and no hassles. I will definitely come back, and refer friends and relatives to him. The service at this dealership is great and accommodating. All employees are friendly and have a smile on their face.Thank You, Laurentina Diaz

Sbarry

Jun 30, 2016

Highly recommend Scott Hoffman as yours sales rep. Very laid back and helps you get what you need. No hassle or pressure. I will be back in the future.

Steve A.

Jun 30, 2016

Our salesman Scott Hoffman dealt with us in a very professional manner. He was informative and helpful. Scott gave us the time and space to think about the deal and search other options without undue amount of pressure. He did what he said he would do and gained our trust. Was very informative and gave us all the details for us to make a choice. Thank you!

CAB

Jun 29, 2016

We met Ejaz the Sales Consultant, who was very very knowledgeable and articulate about the Acura MDX. The process was very smooth, seamless and most of all "no hassle". We would highly recommend John Eagle Acura and Ejaz Shaheer to friends and family. Thank you!

brothers

Jun 24, 2016

Pete Sanchez' warmth & honesty are quite evident upon meeting with him. His friendliness & knowledge placed us at ease during the purchase of our Acura. We have recommended Pete Sanchez to our family & friends for courteous, excellent customer service when buying their next vehicle. He is quite simply the best! Thank you, Pete :)

Laynne M

Jun 18, 2016

Pete accommodated all three times we visited. Though he was really busy one of the times when he had another customer, he took the time to let me know and was honest and helpful at all times. I will definitely recommend the shopping experience with this dealership. I never felt pressured and very much enjoyed my purchase!

Arun P Chander

Jun 17, 2016

Pete explained the features of the vehicle and we were fully impressed with his customer service. I would strongly recommend John Eagle Acura and Pete Sanchez to my friends.

jane91

Jun 14, 2016

Pete was very kind and helpful. We've been to different Acura dealerships but he gave us best of the best service. We really appreciate him willing to stay late to help us complete our purchase. I definitely will come back for him if we decide to purchase another Acura car. Thank you Pete :)

Tom

Jun 13, 2016

This dealership impressed me with their handling of electronic communication and negotiation. Based on other reviews recommending Pete Sanchez, I contacted him late in the afternoon. With a few email exchanges the terms of the deal were completed by 10pm. We picked the car up the following day. If you know what you want, and if you want minimal fuss in getting it, I recommend contacting them.

Aggie18

Jun 7, 2016

Overal a great experience with John Eagle Acura, Pete Sanchez is the go-to guy if you are looking for some one that actually cares about the coustomer, he went the extra mile to help me get the vehicle I wanted and was available through out the entire proces. Couldn't be happier!

Gray Family

Jun 7, 2016

We were in the market for an Acura TSX for our son's 16th birthday. When I stopped in to look at the vehicle, I met Pete Diaz who never pressured me. I had a budget in mind and after "talking to the Manager" a couple times, we were able to reach a fair deal for both parties. After picking the vehicle up the next day (had windows tinted and car detailed) we surprised our son who was overwhelmed with excitement. We drove the car for a few days and realized a rattle was coming from the sunglass holder. We took the car in and the Service group exceeded our expectations and replaced the entire assembly at no charge.We are very happy we chose to work with John Eagle Acura.

Jay

May 30, 2016

added un-advertised items on used car for sale, the whole negotiation process is basically on those added items, very snaky practices. For example, $199 for adding nitrigen to tires, added almost $1000 worthless items to the advertised price, after did a quick research on my cell phone, all these items does not worth the price they are selling. The front salesman is very nice, does not feel good after the whole negotiation process, sounds like a trap setup for these worthless addons. Just say at front, non-negotiable on advertised prices. If you know how to deal with such practices, go ahead with your good luck.

Robert Wayne Powell

May 7, 2016

I just wanted to offer my opinion of Juan Pete Sanchez, a sales rep for JEA. This is my second time I have worked with Mr. Sanchez over the past two years. I have bought many cars in my lifetime, but Mr. Sanchez far exceeds any other rep over the years regarding ability and expertise. He is extremely professional, with a sincere desire to assist you in the decision making process, very knowledgeable regarding any car you may be considering and this is all accomplished with a smile and absolutely no pressure to buy. Everything he promised me in providing assistance he delivered. John Eagle is fortunate to have Mr. Sanchez as a rep and I was fortunate to have been assigned to him. Thanks John Eagle for providing such a professional environment and excellent sales representatives. R. W. Powell 5/7/2016

CARRERA

May 4, 2016

I just wanted to write a quick note to thank you Pete for your honesty and dedication while finding the right vehicle for Leony and of course the awesome truck for me last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Not only your service but the entire John Eagle Acura team seems they were going out of their way to help, a big thanks to Roger Reyna, Travis Parson, Pete Sanchez and of course Valerian Kuznetsov. Thank you so much for answering all of my questions honestly, and making that two day six-hour process not as painful as it otherwise could have been. I'm happy with the two cars I purchased. We knew the car we wanted, blessing your dealership had it, plus you when out of your way to find it if possible and thanks to your professional approach and outstanding salesmanship we bought the cars. We will refer you highly, not only you but the whole team in John Eagle Acura as well. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you.

LouisA

May 2, 2016

I was completely impressed with two salesman at John Eagle Acura , JUAN SANCHEZ and SCOTT HOFFMAN. Very knowledgeable and Very Helpful. No Hassle Experience, THANKS

Momoffour

Apr 30, 2016

Acuraowner12

Apr 29, 2016

When my car got flooded in recent houston floods, i took to johneagle acura and insurance inspection agent came and did inspection on 9th day and gave inspection report. After going through friends precious bad experiences and bad reviews on their service, I decided to take my car to another service centre and they said i need to pay 1550$ to take car from them, when i ask them what is that cost for.. They said it is for removing the carpet from the car .... How in the world costs 1500$ for removing the carpets from the car ????And neither me nor insurance company gave any approval to do anything before inspection agent inspects the vehicle Be aware of their greedy business tactics before visiting them, I suggest never ever go to them there are good people out there to take care of carI asked for invoice for that 1550$ mysterious charges and they more than 5 hours to figure out what to put in it and came up with something which never done on my car, actually they were not supposed to do anything without my approval

Kathy

Apr 28, 2016

Very friendly, good services, care, good attitude, that why I purchased 3 cars with Tom Chau he was patient with the customer in the future I will come back

Ramrod

Apr 27, 2016

I change my car about every two years so I have to deal with a lot of negotiating and having to put up with the same old tactics From sales people. I just recently bought a TLX from Thom and he made it pretty easy. If you're looking for your next Acura go see him you won't regret it.

Ricky T.

Apr 27, 2016

I have bought over 20 cars in 25 years and never have I had such a enjoyable time purchasing a car. It was always a long and dreadful process but I love cars. I came in expecting nothing and got everything from Thom Chau, my consultant. Listened to what my Family needs and wants before we went out to drive a MDX. Needless to say my kids loved it and so did my boss. We went home with a New Advance package with all-wheel drive. Finance with Travis was quick and easy. Very professional and never pushy. I would give this whole Dealership more than 5 stars if I could. Very nice down to earth people here, which I know others will appreciate as I when purchasing a New Acura. Aloha, Ricky T.

Steven Diep

Apr 27, 2016

Wow I can't even explain awesome service. Mr Thom Chau was very professional and understand what kind of vehicle that I needed. He took his time and showed me and explain to me all the option and feature that I was looking for. I strongly recommend Mr Thom Chau to my family and friends. I know he will take good care of them like he did for me.

honda_car_buyer08

Apr 26, 2016

Thom was very professional and my experience was great. I went to see another vehicle but it was sold. I was glad that I was able to find the vehicle I wanted at a good price. I would recommend the dealership to friends and family. My issue was with the finance department during the purchase of my vehicle. The price I was quoted and the price on my paperwork were two totally different numbers. The issue was eventually corrected after sitting for over two hours while I listened to the finance manager encourage me to take the car at the price that would benefit the dealership and not me, the customer.

Nguyentt29

Apr 26, 2016

Really friendly and helpful service. Got a great deal on my car. Thom Chau was really friendly and helpful with getting a good deal on my car trade

thinh

Apr 26, 2016

Thom Chau was a good sales person. He is well known what he doing and help me a lot on how to select a good car also honesty and kind.

lamar blanton

Apr 16, 2016

I dont like to write negative reviews about business that I have to deal with, but in this I am making an exception. I have bought on influenced a close family to buy 2 cars from John Eagle and have 3 cars serviced there. Over the last 8 month both my wife and I are getting poor treatment as it relates to our TL seat. We had a bolt that came loose and they had to remove the seat to fix. Ever since then it has come loose. We take it back and we get good service from Scott and others in the service bay but Managers want to give double talk and try and charge us for something that Acura Techs did. If will continue to receive this treatment we will try Gillman Acura.We have also had to take our car back to the John Eagle collision center 4 times to fix already fixed parts that come loose.

newTSXowner

Apr 16, 2016

I came in after doing some research and knowing what I wanted. I looked at the TSX's I was interested in, picked one and was helped by Ejaz Shaheer, who was very professional and knowledgable. I was given a good price and was on my way with a car that I am very happy with and without any difficulties.

AL139

Mar 21, 2016

After my previous post I had to reschedule my MDX service and I had the pleasure of working with Jackie York. I remember working with him before and I will probably continue to ask to work with him again in the future. He provided me with stellar service and was friendly as always. Since my experience outlined in my previous post, I had come prepared to WAIT for my service but Jackie told me that was unnecessary and quickly provided me with a loaner which ended up saving me a lot of time that day with all the things I needed to get done. He didn't try to push anything additional on me, only told me that I would need to keep my eye out for certain recommended things in the near future, which I will do with John Eagle (its all in the delivery of the pitch for me-not too pushy or brash and a little bit of friendliness goes a long way -Great Customer Service!!). Kudos to Jackie or restoring my faith after my previous experience!

DAS

Mar 10, 2016

When I brought my Acura I also purchased the extended warranty. The stipulation of the warranty, 2017 or 100,000 miles which ever came first. My car reached 100,000 miles, I went to JEA to inquire about my refund. The first time I went I wanted 45 minutes for a financial person, he took my paperwork to the accounting department and told me it would be 5-10. 5-10 past nothing. I went again, was greeted by the same financial person, he went back to accounting to inquire, returned someone name Gloria said my refund would be ready after 3 March. Today is 10 March and I still have not received nor heard anything.I I decided not to go back due to not wanting to another excuse of why I have not received my refund, so I am posting my disappointment. If you aren't going to pay me my refund, please let me know and stop sending me through the hoops. I've been a customer of JEA since I brought my car there. I've gotten to know the some of the Service staff. I am very disappointed with the financial/accounting department for the way I am being treated about my warranty refund.

TXLolita

Feb 28, 2016

Over 6 hrs for simple service (oil change and rotation) and that is with an appointment. Can't imagine how much longer a walk in would be. No reason to return to this dealership for sure.

Debo_pham

Feb 1, 2016

I had a very good experience with Ricky Thai in purchase of my new Acura. He was very knowledgeable. I am very satisfied and will refer my friends to him because he is a very nice and helpful salesperson. Thank you Ricky Thai!Debo

Lucian

Feb 1, 2016

Rick Canales did a great job & has a good general knowledge about all the vehicles he sells. I felt like he gave me more information than I could ask for about each vehicle that interested me. I have been to several dealers & there is no comparison with his service & attention.

Car512

Jan 2, 2016

I have same incident as one of the buyers here. I went there one day after Black Friday, and we agreed with the price for Acura MDX. What make it even more worst that they didnt honor deal instead they told me the car was sold. I call couple days later anonymously and they told me the car was in stock. Their goal is lure people telling everybody they have the lowest price and try to suck as much money out of them. Becareful of this dealership and dont be sucker in by their lowest quote over the phone or online. Most of the local dealerships will almost match their price, if you show them the quote you got from John Dealer dealership, and save yourself time and long trip driving.If anyone in houston area, Auto Nation Aucra dealership will beat the price if you could show the quote from John Eagle Dealer

Suresh

Dec 28, 2015

I bought a used car from John Eagle Acura thinking I would get the vehicle in good condition. To my surprise I had some issues.I informed the sales person scott the next day and reported . He(Scott Hoffman) initially told they would fix it without any charges. But to my surprise next day they told I need to pay service charge of 800 $ to rectify the problem. I would not recommend to buy from this dealer.

Jo_Hou

Dec 9, 2015

Bought a new Acura from them recently. Sales Manger's Secretary called me and told me that the Management has agreed to the price I wanted and will also give me the Black Friday Promotion Package. After I completed the Sale and the paperwork, they backed out on the Black Friday Promotion Package deal they promised. After the Sales for them Customer Service stops. I sent emails to Gen Manager, Managing Partner and many others to atleast tell me where did I go wrong not to receive the Promotion Package. Nobody will respond. I met all the qualifications to get this Promotion Package. Their Customer Service only works before the Sale not after.

Ana R

Dec 8, 2015

This is my 1st purchased Acura in my life, and I do not know why I waited soooo long. The experience from the moment we walked in, to the time I drove away in my new 2016 RDX was great! Everyone was just great, but my salesman, Juan Sanchez, was AWESOME! I am hooked and spoiled. No one else will ever come close. Acura owner for LIFE!! Thanks! Ana Rodriguez

Chicky

Nov 24, 2015

It was time to trade in my 2006 MDX for something a little smaller and with better gas mileage than the AWD was giving me. I wanted to find a reasonable Certified Pre-Owned car and we spend a fair amount of time looking at the Lexus RX350 since my wife has been happy with her Lexus sedan but finding one with a Nav unit really sent the price over our budget. As we started looking at the RDX, we found that we could get the Tech package for a whole lot less than the Lexus so we decided we would find the one we wanted in a dark gray color. There were limited units in San Antonio and several in Austin but none in the color we wanted. After a quick review in the Houston area, John Eagle Acura had EXACTLY the one we wanted and it was even a 2016 model. I sent an email from their website to let them know I was driving in from San Antonio to check it out the following morning. The weather was quite stormy that morning. Pete Sanchez met me at the door and welcomed me into the showroom. He researched my e-mail and quickly got the RDX brought around for me to drive. He did a great job getting me acclimated to the new car and all of the wonderful tech it has to offer. It's just as smooth as my MDX and has everything we wanted. The financials were a quick and painless process and within a short amount of time I was driving away from the hurricane-like weather to clearer skies. The RDX was named Stormy based on her color and the accompanying weather on the day we bought her. I am very pleased with the overall process and the helpfulness from all of the employees. Everyone seemed happy that I was there and went out of their way to say hi and make sure I had everything I needed. Lots of smiling faces everywhere. Beautiful showroom and service area. Outstanding selection of vehicles. Top notch customer service. Thanks for making my 6-hour round trip from San Antonio worthwhile.

BF

Nov 24, 2015

Keivan E. was great to work with and he followed up as promised regarding a missing second key. I would go there again for another purchase.

Anaorozco

Nov 10, 2015

I just purchased an MDX from John Eagle Acura. Juan Pete Sanchez was my sales representative. He was very knowledgable, patient and extremely helpful. I have to say this has been the best car shopping experience in my life. He was not pushy and he answered all the questions that I had. He also took me for 2 test drives. I was still torned between the Infiniti QX 60 and the MDX and Juan convinced me on going with the MDX and so far I am very happy with my purchase. No regrets at all.

Dianne

Nov 3, 2015

We purchased a certified 2013 RDX with Technology package. We had done our research in advance, so we did not want a "sales pitch." We were very happy with the professionalism, knowledge, and responsiveness of our sales consultant Mr. Juan Pete Sanchez.

C Neubauer

Oct 8, 2015

Pete Sanchez was very helpful and made sure we found what I was looking for. I do not like to shop for cars but John Eagle Acura and their people have changed my mind. Great group.

Shelly Thornton

Oct 5, 2015

I am SO GRATEFUL for my new, beautiful car! From the moment I set foot in the door, the customer Service was FANTASTIC! Thank you Juan Pete Sanchez, for making me feel so special the day I purchased my car. You were most helpful and professional and never pushed or made me feel like I had to make the purchase on the spot! John Eagle Acura is FIRST CLASS, I will always recommend you guys to my friends and co-workers. Thank you again for the EXCELLENT service!

felice simmons

Oct 3, 2015

Upon entering the building things weren't that great, but Mr. Cartwright saved the day. He greeted me, listened to my needs, and provided stellar customer service.

Audrey

Sep 8, 2015

Avery Barksdale makes the buying/leasing process wonderful. I have been a customer of Avery's for over 10 years and he keeps knocking it out of the park!

R. Tang

Sep 3, 2015

The service is first class even it took a fair amount of time wait for delivery and all the paper work to get done. The salesman is very friendly and the finance manager is so much in detail explaining the loan and options. Overall great buying experience!

anonymous

Sep 1, 2015

The sales team that I worked with at John Eagle Acura was FANTASTIC! Shannon Taylor (salesman), Charles (manager) and Jay (finance) were all wonderful. The customer service was excellent! I told them what I wanted and they delivered it. There wasn't any hassle or trying to talk me into purchasing something different. It felt like I was dealing with family. The best part is I didn't have to waste time sitting at the dealership while they prepared the offer. When arrived he had the car that I wanted (color, package, and all) ready to go! Not to mention he walked me through the whole vehicle and showed me where to find certain things and how everything worked. If you want a great deal, great customer service, no nonsense and someone who is knowledgeable about the product go see Shannon and team at John Eagle Acura!

Vic & Mel

Aug 31, 2015

We had been looking for a new replacement vehicle and after an extensive search on the internet and multiple visits to several dealerships looking for a specific car and color combination on an RDX that wasn't very plentiful, we were somewhat disappointed but after visiting with Pete Sanchez at John Eagle Acura and discussing options available for other vehicles, we ended up purchasing a new MDX that we really enjoy. The buying experience was very typical of a business transaction and I compliment the management at the dealership for their professionalism. Mr. Charles Reese, one of the managers made the buying experience pleasant. During the buying experience, I never felt like I was being mistreated or mislead. The entire process was straight forward and all of the details were thoroughly discussed including the financing . We were treated fairly and they even stayed very late beyond closing to assure that we were satisfied with our purchase. We would recommend this dealership.

VEA83

Aug 30, 2015

Jr was great! He met me as I was walking in, was polite and wanted to know what I was interested in. I told him what I wanted and he worked with me to find the best deal and car to suit my needs. He was very knowledgeable about the product he was presenting me. The whole process was quick and stress free!

AM

Aug 29, 2015

After visiting two Acura dealers we went to John Eagle Acura. Our experience at the two previous dealers (ahem....Auto Nation and Gilman) was subpar in comparison to the service we received with Andre at John Eagle. This was the best car buying experience we have had. With ease we were able to get the model/option we were looking for. Andre was patient and willing to work with us when we were indecisive. We are very satisfied with the decision we made to come to John Eagle........the only thing we would have done differently is to come here first!

Erika P

Aug 29, 2015

We were very pleased with our purchasing experience at John Eagle Acura. Everyone at John Eagle treated us with the utmost care from beginning to end. In particular, Pete Sanchez provided a high level of customer service. He was knowledgeable about the car we were interested in and answered all of our questions and then some. We would definitely call Pete again in the future! Additionally, Travis in the finance department was a pleasure to work with. Travis was extremely helpful in laying out all of our purchasing options and kept us laughing through the entire process. We will not hesitate to return to John Eagle Acura again for future needs! Go Navy ! Call Pete Sanchez

Jesse M

Aug 29, 2015

Pete was great. I recommend asking for Pete the next time you are shopping for a new car

Mr Chang

Aug 28, 2015

I had a hard time finding anyone that took me serious and was honest. After I called all the dealers in town and was lied to by one up north I went to John Eagle Acura. I spoke with Junior Ramos he was upfront and transparent with me throughout the process. I will for sure buy all my vehicles from him. If your in the market dont sell yourself short contact Junior Ramos at John Eagle Acura!

E P

Aug 27, 2015

Salesman Ruben was awesome. Very knowledgeable explained everything to us. German manager made the purchase smooth

Amy M

Aug 26, 2015

My husband and I just purchased a 2016 Acura RDX. It was the best vehicle buying experience that I have had. From the time I first walked into the dealership, I could tell that John Eagle Acura valued customer service from the great atmosphere to the friendly, helpful personnel. The buying process took 3+ weeks, but we NEVER felt any pressure to buy. Pete Sanchez (the Sales Consultant) was so informative and patient. He answered all of our questions and always had as much time to talk about the vehicles as we needed. Val Kuznetsov (Managing Partner) also took a lot of time to answer any questions that we had. Just as we experienced with Pete, Val never pressured us but instead was there to inform and help us through the decision making process. After we made the decision on the RDX, Travis Parsons (Finance Manager) made signing all of the papers so fast and easy. Pete then spent a lot of time setting up the SUV with me in order to personalize it to my settings. Thank you so much to the John Eagle Acura team. I LOVE my RDX and am excited to be part of the Acura family! Call Pete sanchez at 832-398-5221 he is the best Acura Salesman in the world ! Amazing Customer Service and now my man for any car me or my friends and family want to lease or purchase.

Brent L

Aug 26, 2015

We came in to buy an MDX and were greeted by Rick he asked all the right questions and told us the process before every step so we would know what to expect this was truly an easy flowing experience. We usually hate when we have to buy another vehicle because we always have some conniving fellow who thinks we are stupid and tries to sell us a vehicle we do not want. If you do not want to go through that come see Rick Canales. Thanks for your help and understanding, Brent

Charles F

Aug 26, 2015

I had been researching an Acura RDX for about 6 months, I finally narrowed it down to a couple or so Dealerships in Houston, I first spoke with Steve on the phone at John Eagle Acura on Saturday, I informed him I would arrive Monday morning. Upon my arrival in Houston at the Dealership (John Eagle Acura), I told the receptionist I needed to speak with Steve, he wasn't available to come out of a meeting so he sent Pete Sanchez out to help me, I told him what I was looking for, he couldn't find what I was looking for so he said he would put me in a brand new Acura RDX instead of a used one, well you can imagine my skepticism ( yeah right) so we drove one for a bit, then began to negotiate, wasn't long before he introduced me to his Sales Manager, and the deal was done, boy was I surprised a new Acura RDX for a Demo price, Pete Sanchez, is a blessing in disguise, the whole Dealership made my visit a blessing thank you one and all . Respectfully Charles R. Fraser P.S. My next purchase will mostly likely be a MDX at John Eagle Acura Call Pete Sanchez 832-398-5221 he is an eagle ...

amoses

Aug 24, 2015

The sales associate, William Cartwright, answered all the questions I had regarding purchasing this vehicle. He was very knowledgeable & patient. He put my nerves at ease about purchasing this vehicle. I would refer my friends and family to him in the future.

rbcelmmons

Aug 24, 2015

I rarely ever give reviews of service because i think it is something that should happen effortlessly but wheni met your sales associate William he was amazing. He had a very friendly yet familiar way about him. Made me feel welcome and made the process very easy. I searched many weekends at tons of dealerships for a vehicle and dealing with him made that long process well worth it. He walked me around my car showing me all the features as well as even putting the license plate on for me, hooked up my bluetooth and showed me the settings for the seats. I just wanted to give a major kudos to Mr. Cartwright for his excellent service, i will recommend all my friends to visit him specifically at your location.

Kmac65

Aug 21, 2015

Excellent buying experience. No high pressure selling tactics which was nice. Pete Sanchez was my sales person and he was great! The vehicle purchased (12' VW Tiguan) did not have any of the 3 rear head rests. They sold me the vehicle "as is" but assured me at the time of sale that they would track the previous owner down and see if they still head the head rests. Wasn't sure if ever hear from them since I agreed to "as is"... But they did exactly what they said they would do and got the head rests and a cargo cover as well! Great job John Eagle... Thank you!

Anirban Mukherjee

Aug 12, 2015

The best experience so far. I recommend it. They are way too nice.

KatyTexas

Aug 2, 2015

From the first visit through to the delivery of the vehicle, John Eagle Acura's team made this the best experience I've had with a dealer. Wil, Jamarr, and Shannon were courteous, professional, knowledgeable, and very helpful throughout - thanks so much. Most importantly is that I drove off in exactly the vehicle I wanted, and got a better price than I was expecting. Be sure to do your homework, visit the dealership, negotiate for what you want, and ask lots of questions. And be prepped for upsell at the finance department (as with any dealership), and go through the pricing carefully.

bags

Jul 29, 2015

After being offered the best price from the local dealerships, I decided to enter into a lease with the dealership. I initially contacted the dealership through an internet inquiry. They were very deceptive about numbers via email, never fully disclosing the terms of the deal. I agreed to a monthly figure for the lease based upon what I thought was the originally quoted sale price. When I was ready to sign, they jacked up the sale price to something higher. Luckily I spotted it before signing. They eventually honored their originally quoted price. Never let a dealer manipulate you by selling you a car based on the monthly payment. Always negotiate based on the price of the car.

bm556

Jul 24, 2015

I purchased my Acura from John Eagle Acura. My sales person is Winston. My experience was fantastic. Winston was very professional and made sure I was always aware of how their sales process worked. I noticed that the other sales people had a great respect for Winston, referring to him as Mr. Winston. I traveled from another city to go to this dealership and I am very happy I did. I plan to refer others to Winston and John Eagle Acura.

ddct3

Jul 24, 2015

Winston Bush and the team at John Eagle ACURA in Houston, TX could not have been more helpful in assisting me with the lease of a new RDX. My lease on a 2013 RDX was expiring, and I was trying to decide whether to lease again or purchase the vehicle. I love the RDX; I like the way it drives and it had been a very reliable vehicle. The John Eagle ACURA team worked hard to make me an offer on a new lease, taking into account my history with them. Winston Bush was very professional and helpful through out the process and made this my 2nd positive experience with John Eagle ACURA.I would recommend John Eagle ACURA, and esp. Winston Bush to anyone who is in search of a vehicle.

sergio123

Jul 24, 2015

Recently I accompanied my sister to buy an Acura SUV at John Eagle Acura and I can say it was a very satisfying experience. Our salesman, Mr. Juan Pete Sanchez, did an excellent job on the vehicle presentation we were interested on. His explanations about the benefits of the vehicle was very knowledgeable; he managed to convince us of the benefits of buying that car through images on the computer and tables showing comparisons between that vehicle and other similar from other brands. He was very courteous and professional. We never felt pressured to buy the vehicle and he managed to answer all our questions with enthusiasm and knowledge of what he was selling. I highly recommend to new customers to ask for Mr. Juan Pete Sanchez for a professional treatment at any of the two languages: English or Spanish. Thanks Mr. Sanchez, you did an excellent job!

Drumr1976

Jul 6, 2015

I have owned a 2002 Acura MDX I purchased from John Eagle Acura in 2008 and now has 203K miles. It was time to trade it in for another vehicle. I was luckily enough to find a 2007 RDX at an amazing price. Avery was great, Jeff and Travis went above and beyond in finance to make sure I was satisfied. This is the 5th vehicle I have purchased at John Eagle Acura. Thank you so much for the car and the great experience.

Eca444

Jun 30, 2015

I bought my Acura TLX from John Eagle Acura and am very happy with the purchase. Winston Bush, my salesman, was super helpful and very kind. It's nice to have a salesperson that isn't just trying to shove you into a purchase, but actually works with you to make sure you get exactly what you want. Both Winston and Edwin, the sales manager, were great to work with. I would recommend this dealership and them to anyone looking to buy a new car.

actionjackson

Jun 12, 2015

My wife wanted a 2015 Acura TLX, so I spent a few weeks on the Acura website and John Eagle web site familiarizing myself with the various models, trim levels, and pricing schemes. After chatting with "Anna" on the John Eagle web site, we were happy to learn that the car my wife wanted (trim level & color) was in stock. The "internet price" quoted to me seemed like a fair deal, based on all of my research. So we hopped in the car drove to the dealership. And then the misery commenced.Surprisingly, "Anna" was not in the dealership that day (even though we had made an appointment only an hour previous" so after some time, we were assigned someone else (I think his name was Jamal or Jamar or something like that....). This gentleman did now know very much about the TLX, and kept giving me incorrect information and details. (Strike 1: Don't make me have to correct the sales person multiple times!) When it came time to discuss financing, the sales person could not answer basic, fundamental questions about interest rates, terms, money factor, residuals, annual mileage....anything having to do with dollars and cents. After I asked every what-if scenario question, he would disappear for 10-15 minutes and come back with a response that did not adequately address my question. If the sales dude has to relay each of my questions to his mommy, why can't I cut out the incompetent middle man and talk to the financial guys directly? (Strike 2: Make sure your sales staff knows at least as much about your vehicles and financial instruments as your customers do!)But....we're still sticking around for more abuse; the hat trick was not yet complete. Two hours later, we ask to drive the actual car (my wife had previously had some test drives). After waiting for 45 minutes, we were told that our perfect car did not exist. xxx? It was "either already sold or ordered and not yet delivered....not sure which, and not willing to do the research to figure it out." (Strikes 3: The combination of misinformation and laziness is not something that John Eagle should use to abuse their potential customers....please make me feel that you actually want to sell me a car!)My Acura-driving friends have told me that the John Eagle financing guys are even worse than the sales department. I'm glad we never got that far in the process!I'm still trying to figure out how these guys are the largest volume Acura dealer in Texas. I recommend that everyone avoid them like the plague! Go to Sterling McCall or Gillman....or better yet, drive a Infinity or BMW. Katy, TX deserves better than the John Eagle jokers.

Baron Trace

May 30, 2015

Every aspect of buying a car from this dealership was very positive. My sales rep, Avery Barksdale was very professional and low key throughout the entire process. He was very knowledgeable about each vehicle we were interested in, and made this the best car buying experience in my 50+ years of buying cars.I purchased a certified Acura RDX which looks and drives like new in every respect except the odometer reading. So far, this car meets or exceeds all of our expectations - comfort, ride, handling, power, initial quality and the numerous high tech features. Based on the after-the-sale conveniences and services they advertse I expect our high degree of satisfaction will continue with this dealership.

SuckDealerJohnEagle

May 18, 2015

If you liked to get cheated, you go to John Eagle Acura. Eight months ago I bought 2015 MDX, traded my 2009 TL. Drive-out price seemed discounted but actually taken out of other privileges that should have come with a brand new car. All in all, they fooled me after all day dragging of sales (asking me to wait for this or for that, when I decided to leave, they came back and dragged some more).When came the time for financing, Raheem Drummonds sold me extended warranties plus platinum coverage (for every dents I got, will be fixed free of charge). He purposely neglected to inform me that it was only allowed once a year. I realized this the next day and called him up to cancel all warranties. He never returned calls nor emails so I told him in person and submitted all paperwork required.Voila, 6 months later, still no refunds of the warranties!! Contacted Jeffrey Schramme (Raheem's manager) by email, received a promise of refund in the next statement. Two months have passed, no refunds! Calling Jeffrey Schramme and emailing him again and again, no calls nor emails were returned.Warning to all of you: DO NOT GO TO JOHN EAGLE ACURA!!! YOU WOULD DEFINITELY GET CHEATED!!

Abdul

May 16, 2015

Giving this review after 3 consecutively bad experiance with sle department, they have good service dept

Hannan786

May 16, 2015

This Dealership do not deserve any star..... Keep away from this Dealership. Normally if i have bad experience i just ignore and do not write any reviews but after couple of bad experience with this dealer I think i should write review for other people, They have a vehicle that my wife interested in and i did online inquiry about the vehicle the internet lady said we cannot give you any info on the phone, please make appointment finally i made the appointment and she replied everything will be ready for you we will take only 15 mins. Finally i arrived at dealership met with sale guy he said yes car is ready for test drive, He took our drive license for copy and came after 45mins and said we have bad news the vehicle is sold. They do not have any respect for customer time. Worst experience ever.......

Broken panel

Apr 18, 2015

2015 Acura MDX purchased in 8/2014. Took car to John Acura for service on foam sealer and broken panel on front passenger door. Car was "fixed" on 4/3/15 but all the service folks did was push foam and panel back in...was not fixed. One day after picking up car from dealer, foam and panel came out again. Went back to John Eagle on 4/18 and was called later to inform me that part was ordered but if this occurred again, I would have to pay for it/ the only way this happened is that someone manually pulled the panel off. Both Bradley and Jesus insisted this. I've never been quite so insulted. This is a 2015 MDX that was made with poor quality and dealership with worse customer service.Next purchase will not be an Acura as the customer service for a "luxury" vehicle SUCKS!

ME1234

Apr 14, 2015

I purchased a car from Thom over the weekend. He is a laid back salesman who does not try to pressure you into purchasing. I would recommend anyone to seek Thom out for help when purchasing an Acura.

carbuyer

Mar 28, 2015

The prices are the best you'll find anywhere in the U.S. Excellent car buying experience. Erik B. is awesome and Nick is a very good salesman. This is the place to go for your next Acura.

went there in pain

Mar 18, 2015

I saw a 2012 Nissan Murano listed for sale by this dealer. I called to confirm that the vehicle is available. The person I talked to was named Steve. He told me that the vehicle is in stock so he set up an appointment for me to test drive it. One hour later, I was at the dealership. I asked for Steve and another person came out and told me that Steve works with him. He then told me that the Nissan Murano that I am interested in was sold this morning. I asked to speak to a manager, and another person came out. He said he is the manager and apologize for the mistake. He seems very sincere and I suspect those that plays this game all know how to appear to be very sorry. By the way, I was struggling to drive to their dealership because I had a knee surgery just a few days ago. This is very painful.

bhaskara reddy

Mar 15, 2015

i got new 2015 acura rdx. sales consultant scott Hoffman explained great way. he helped in choosing best deal. please consult him for your business. thanks

JEA Hater

Mar 4, 2015

I would give this dealership NO start is able!! Pre-owned 2009 Jetta purchased 8 days prior (with warranty) needs MAJOR repairs. Warranty company refusing to repair; convinced JEA didn't do 172-pt inspection. Have hounded JEA for 2 1/2 days for assistance/answers/resolution to issue. Phone call from general sales manager and/or managing partner never came (vm left for managing partner not acknowledged). Total run around and lies from all saying to expect phone call. Will NEVER, EVER step foot in this dealership again. DO NOT BUY FROM THIS DEALERSHIP!

P r

Mar 4, 2015

Purchased pre-owned 2009 Jetta with a warranty. After having 8 days, car has MAJOR problems. Warranty company (JEA"s partner, purchased from the finance guy) convinced JEA didn't do the 172-pt inspection and refuses to pay for repairs. Been waiting on a return call from either the general sales manager or managing partner to figure out next steps, but haven't heard from either!! We've purchased MANY pre-owned cars and though thesales process with this car wasn't too bad (finance guy a different story) this is by FAR the worst example of customer service EVER. We've had to put in multiple phone calls to the dealership to try to get the issue with THEIR warranty company resolved only to have received the run around at every turn. Will NEVER, EVER step foot in this dealership again and will steer anyone and everyone we know AWAY from JEA!!!

Cheryl Ricks

Dec 23, 2014

As I walked into the dealership this morning, I was curious as to how much 'hard ball' I was going to have to play. Three hours later, I was driving off the lot in my brand new 2015 Acura RDX after the smoothest vehicle purchase I have ever made. Salesman Nicholas Herrin was extremely professional and easy to do business with. Finance Manager Jay Castillo was thorough and a wealth of knowledge under Finance Director, Matt Vogt. If you're looking for a hassle free experience, I strongly recommend you visit John Eagle Acura.

cherylricks

Dec 23, 2014

As I walked into the dealership this morning, I was curious as to how much 'hard ball' I was going to have to play. Three hours later, I was driving off the lot in my brand new 2015 Acura RDX after the smoothest vehicle purchase I have ever made. Salesman Nicholas Herrin was extremely professional and easy to do business with. Finance Manager Jay Castillo was thorough and a wealth of knowledge under Finance Director, Matt Vogt. If you're looking for a hassle free experience, I strongly recommend you visit John Eagle Acura.

Cschlafke

Dec 15, 2014

Has anybody else noticed all of these negative reviews? And then look at all of the dealership answers, they are canned messages promising oh we are so sorry and we will take care of it. Truth is once you get that message you'll never hear from them again. But my wife's car there and got ripped off got all the lies the promises and more lies. Looking at a used car right now for our son and lo and behold on craigslist John eagle Acura has one for a thousand less than what I can find it here in San Antonio. I gladly paid more just so that I didn't have to deal with those liars, cheats and thieves. Try Gillman Acura, they appeared to be on the up and up and I truly wish we had bought hers from there. And if you're in San Antonio obviously Gunn Acura. Best of luck to you you've been warned.

StuDog2U

Dec 15, 2014

If everyone wants to rave about friendliness and let that be the controlling factor in dealing with this dealership, then you're missing the entire picture....by a mile. All Acura dealership associates are incredibly nice. So what sets them apart? Price!!!!!"Nice guy" shouldn't be good enough...u less you are one dimensional and like throwing money away.

lhdang

Dec 11, 2014

Worked with Anna Duran regarding a 2015 TLX, got pricing and she said that John Eagle would have the lowest pricing of all the Acura dealerships in the Houston area. I asked for the best deal they could give and she quoted me the price. I called around to 2 other dealerships and both those dealerships quoted lower, so I called Anna back and said I got lower quotes at 2 other dealerships, and her exact words "It's our policy to price match or beat any deal." I thought "Great", John Eagle is closer to my home, so I set up an appointment to come in and buy the car that day. I got confirmation on email regarding the details of the purchase. Upon my arrival to John Eagle that evening, Anna was not there so Jamarr Carswell and Edwin Gonzales was there to assist me. We had a trade-in, so they worked on the appraisal, came back with a low ball offer - I almost fell out of my chair. I understand that you will not get top dollar trade in at the dealership, but this was a joke, and on top of that, Edwin Gonzales comes out and says he WILL NOT honor the sales price that Anna Duran quoted me. I felt deceived and lied to! He said the deal I made with Anna is not approved, even thought I had a string of emails between Anna and I regarding the price and that her business manager approved the deal and for us to just come on in and purchase the car. Edwin also asked for something in writing from the other dealerships regarding the price quote, I said I got a verbal quote, and he said I could have made that price up - this was absolutely absurd, it was a $299 difference! My husband and I stood up, got our keys back and left. We strapped our 3 yr old into the carseat, and Edwin comes out and says he called the GM to get approval on the sales price and he said OK. It was too late, we were treated so rudely, why would we want to do business with a dealership who basically didn't even care and had the worst customer service!We went to Sterling McCall Acura and they were able to get the car we wanted and gave us a great deal! We didn't even mention our experience at John Eagle with Sterling McCall, but the experience was so different at Sterling McCall, we thought we were in dream. The process went smoothly and we got the deal we wanted without any hassle, and they did not low ball us on our trade in! It was fair. Our loyalty and business will go to Sterling McCall even though John Eagle is 10 minutes from our home, but we are willing to make the 30 minute drive to Sterling McCall because of the impeccable service we received.

Mohammed Siddiqui

Nov 20, 2014

Experience is great till you purchase a car. Wasn't expecting to purchase a car with issues from the 2nd month going forward. Would advise anyone to NEVER purchase a service contract from the Finance department as it never covers things that go wrong. Spent money on the car on their asking price and purchased a service contract to my disappointment. Both issues/items that were brought in 2nd month for service and were denied. Would advise all within my network to refrain from purchasing a User or New vehicle here.

Barbara Ponder

Nov 17, 2014

Offered great internet price and made promise to honor CarMax trade in value, I made sure of this as I did not want to go 45 miles away for nothing. I get there and it was nothing but lies from then on. The first happened when the salesman Winston tells me the car I called on had just been unloaded off the truck and he was having it " found"....the actual truth, as I found by accident, when my son and I went looking around the lot .... the car was on the lot right up front being jump started due to having a dead battery. It died again when they brought it up to the front door and had to be jump started a second time. This should have been my first clue to run from there. If he was going to lie about something so trivial as a dead battery I should have know they would lie about other things and they did. Next, Winston tells me my car has been wrecked, which it has never been, and that they will have to offer me $2000.00 less for my trade. I tell him in no uncertain terms that it has never been wrecked at which point he brings in a "manager" to tell me it hasn't been wrecked but that it was sticky on the passenger side, as if it had been repainted and they could not give me the agreed upon trade value. My car has never been wrecked or repainted. Come to find out today, when I go outside to figure out what he was talking about, it's tree sap. Came right off with a little elbow grease. Apparently the used car appraiser has never seen tree sap on a car. That in itself is kinda scary, either hasn't got a clue about what he is doing or knew exactly what it was and hoped I wouldn't find out!Is it too much to ask for honesty? All kinds of ridiculous over priced add ons, which I was assured by Tiffany in our phone conversation, before I left my house, they did not do. Needless to say I walked away without purchasing. I will now look for an honest dealership to deal with.I should have paid attention to all the negative reviews but I thought I would give them the benefit of the doubt. Wasted my families Saturday night on a 45 min. car drive and 3 hrs. in the dealership. If you want to play games and be lied to, this is the dealership for you otherwise, I would find another!I am sure the dealer will respond but BUYER BEWARE, it's so they come off looking better. Nothing changes look at the reviews most talk about being lied to/cheated. If the owners truly cared they would address the situation at the dealership instead they write review responses to try and look better in the consumers eyes. They offer lip service but no resolution.

Stacykrostag

Sep 1, 2014

I've had service experiences in the past that left much to be desired, however Eric and Derrick recognize the importance of customer service and ensured that upon arrival my most recent experience at John Eagle Acura went seamlessly.

amoya

Aug 20, 2014

Would give 0 stars if I could. No transparency, A contract means nothing! How can you even be in business treating customers this way. Horrible experience

GF67

Jul 3, 2014

Keivan went the extra mile to get me a 2004 Toyota 4Runner. The management did NOT make it easy on him (trying to bicker about reconditioning/detailing a used car (even after I paid asking price, before it was even clean) but Keivan closed the deal.I am pleased with the purchase & appreciate his attention to detail & follow-up after the sale!

Cpschlafke

May 13, 2014

Truly wish we had read all these negative reviews before we drove from San Antonio! Felt like I was back in the 70's with the sales tactics Erik and the sales Manager used! I turn to social media only because the co-owner doesn't feel that I am important enough to return my two messages. They say they are a dealership that practices integrity, well I'm calling their bluff.Well, the co owner finally returned phone calls. I must say he is a great actor as I genuinely thought he cared! Wow, was I fooled. Three weeks have gone by and not a single contact from them! Buyer beware read the reviews of this dealership! I'm sure they will block my posts so search all review sights before dealing with these CON ARTISTS!

dtrykowski

May 1, 2014

I had a great experience with Nicholas! He was very friendly and made it a very smooth process. I will definitely refer people to him!

William H

Apr 30, 2014

Well some time the reviews are accurate. I called to come and see a car over the phone and scheduled an appointment with the Internet sales team. Left the Sugar Land area and arrived at the dealership and the car was sold. Took maybe 35 minutes to arrive at the dealer for the appointment. Asked just to see the car and the car had been sold and delivered in the time it took to drive 35 minutes.. They apparently have the best Finance and make ready team in the city. Perhaps i should have had them text me picture of the car before making the drive..hmmm. At least you know the car was there.. Red Jetta - Great deal..

carla1108

Apr 27, 2014

I have nothing but good things to say about this dealership! I bought my 2013 MDX a year ago and because we has such a great experience we came back a year later to purchase a 2014 TSX special edition. They are very helpful and they WILL work with you. We were treated to the highest standards. I couldn't not be more happier. They still remembered us from the year before. I definitely recommend this dealership! Everyone is so nice from sales to finance managers. If I could give it 100 stars rating I would!

Sara J

Apr 14, 2014

I bought a used vehicle from here a couple weeks ago still have paper tags its already broke down in my yard over 10 thousand spent to have a broke down vehicle 2 weeks later. I have 2 handicapped children that had to sit And wait for them to do there patch work on there broken A/C in a black vehicle now have so many more things wrong it won't even leave my yard have to have it towed to a shop tried to reach these people they do not respond pretty sad what an owner u all deserve to be out if business and never sell another car hope I can make a differance there. Beware they will sell u a lemon and take advantage of any and everyone. Then wont even return your calls.

dontgohere

Apr 10, 2014

Was told over the phone that they had a FORD Explorer, when we got there (20 minutes later) they did not have anything that was a FORD. VERY BAD to lie to a customer. Will NOT be dealing with them again.

courtneykathleen

Mar 24, 2014

This is a bittersweet review. First off I have to say that our Sales contact, Shannon was wonderful, in fact everyone was wonderful except the used car manager Ruben! So the story is this, we are from San Antonio. We found that the dealership in San Antonio was just too pricey and tried to wheel and deal dishonestly. We found a CPO Acura RDX with low miles and a great price online. I contacted the dealer immediately. Anna Duran was very helpful and confirmed they still had the vehicle we were interested in and we decided to leave for Houston around 4 pm. We made it up to the dealership, on the way both Ann and Shannon called to ensure what time we will be there and that they had pulled the correct vehicle. When we arrived they greeted us right away. We took a test drive and decided to move fwd. Being that it was late, they couldn't get the deal done that night. We left exhausted and a bit devastated that we made the trip up for nothing. However, Shannon understood the position were were in and even bought us dinner and told us he would work on the deal in the morning. The next day we got a call. They got the deal we wanted with the terms we wanted and we can come back and pick up the car on Saturday. YAY! Well things went a little downhill from there. Shannon left to go on vacation and instructed Ruben to pull the correct vehicle and hold it. I called several times to ensure they pulled the correct vehicle and that we didn't need a deposit. Ruben assured us it was all OK and the vehicle would be set aside for us. Saturday morning rolls around and we pack up the kiddos and head off for Houston in the rental. We arrive around 8:40 AM and they open their doors to let us wait inside (dealership opens at 9). We proceed to finance where everyone was very nice and professional, check the paperwork, sign everything, etc. The finance people hand us our packet and the keys. We head out to the vehicle and low an behold...WRONG CAR. The paperwork had the correct VIN, etc, they had just delivered us the wrong one. I find Shannon to alert him of the situation. He goes to Ruben immediately and finds out they just sold our correct car to someone else. In fact they had technically sold the same car to two people (me, and someone else). Ruben basically shrugged it off and felt it wasn't a big deal because I could just take the other one. Except the interior was a completely different color - which is super important to me) and the miles were different, AND IT WASN'T the car we agreed to. I even asked why he pulled the wrong car, again, a shrug and an excuse that no one specified which black one (a lie as Shannon had shown us his communication that instructed them to hold the car with the proper VIN). This was a deal breaker for me and I just about burst in to tears. Shannon was a bit irritated too, but he didn't let on. At that point I wanted an apology from Ruben....we never got one! Shannon just told me he would talk to the new car manager to see what he could do. In walks Thom.. he asks if we can go up in price...answer was no...we had a deal and we are very budget conscience. He the said, can you go up by $900 on price and eliminate extended warranty (as that would get us a new vehicle within $9.00 of the previous deal). I reluctantly agreed. About an hour later they were able to put the deal together with the new agreed upon price and they went ahead and included the extended warranty (they just reduced the vehicle price more). We got a NEW RDX with Tech Package for less than MSRP of the base model! So they made it right! The delivery however, took forever... 5 hours in a car dealership with a 7 year old, a 2 year old and a miniature dachshund was not pleasant, we would have been out of there in 1 hour if they had held the correct vehicle. Shannon worked hard to make us happy as did finance and Thom. Richard helped entertain or kiddos through this painful process and still no apology from Ruben. Now we are back home with our gorgeous, fun NEW RDX with tech package. I will definitely send business back their way (unless people are in the market for used, shame on the used car manager for being so uncaring and rude).

Joanie

Mar 15, 2014

My initial contact with this dealership was through cars.com inquiring about the transportation cost to ship a used car from their site to my location a few states away. I received an automated message almost immediately identifying the Internet sales rep (Kristen), but I never received an follow-up call from her. I called the dealership the next day and left a vmail for her explaining the request for a shipping cost. It was 2 days later that I finally received a voicemail from Kristen with no information regarding my request. I called her again and was told that someone was buying the car that very minute. Had she or someone from the dealership followed up with me in a professional and timely manner, I might be driving that car. Two days later, Kristen called me again with no recollection that we had spoken 2 days earlier. She tried to interest me in a new car which is ridiculous since I can buy a new one locally and not incur trans-state transportation costs. Hopefully their other sales people are better trained.

michaelcrivas

Feb 21, 2014

Purcahse went well. Within 100 miles the check engine light came on, and the sales pitch of not turning a blind eye to problems with sold vehicles was ignored as the dealership is going to charge full price for repairs. I would never work with this dealership again. A company focused on getting sales ,and then cares nothing for the customer.

DIEGO

Jan 21, 2014

Very nice dealership. Their personal touch makes them unique. They are truly a friendly bunch. Service department is great. Vy is awesome to work with. Their customer service is second to none. Their quality of work is consistant. Other dealerships should aim to be like John Eagle Acura.

danielle16

Dec 31, 2013

I was very impressed with the professional service I received. Mr. Duhon answered all of my questions and made me feel confident with the services I received. I will definitely come back and refer others to this dealership.

Kenny Hernandez

Dec 30, 2013

The gentleman that asissted me was very helpful and knowledgable. I am looking forward to purchasing a used car in the next couple of months and I will defenatly check back with with Mr. Tony Duhon. I was treated with respect and have high expentancies on the kind of customer service I received.

cpatel

Dec 30, 2013

We recently bought Acura RDX and were extremely pleased with the purchase process. The staff is fantastic, responsive, and the prices are competitive. The experience was better than any other Acura dealer we went to.

Hung L

Dec 3, 2013

They will lie and cheat you in any way they can. Especially financial department, they will confuse and deceive you with their warranties. They will not mention about the price or even ask you if you want the warranties or not. They just throw them in their without your acknowledgement. This was my WORST EXPERIENCE in my life.

2xAcura

Nov 21, 2013

I owned an Acura 3.0CL before and I had great experience with that car. When I decided to purchase a vehicle, Acura was one of the brands to consider. After I had narrowed my choices down to three car makers and models, I started looking on internet. I have heard horrible things about doing business with John Eagle Acura and I hoped that I would have a favorable experience when I wanted to test drive an ILT I saw online. I called ahead of time to check availability and set an appointment to test drive the car. I was told to ask for Nory, an Internet Manger. I was running late and by the time I got there, Nory had been waiting for me. He had both cars ready for me. Nory Zaree is an experienced professional, he takes pride in working with Acura and he believes in providing good customer service. Even though the ILT is the lower end of the the Acura product lineup, he was just as eager to help. The dealership was not terribly busy on that day, and I did not have to wait long to complete the transaction. I did not think that I got a terrific deal, but I was willing to give them the business as I felt that I was treated nicely. I even bought extended warranty which I have never done before. Cars may have been what drive people to the dealership, to close business, the dealership has to offer more. Nory provided a good car buying experience for me. There is an old saying, treat others as you want to be treated. If the people who run the dealership puts themselves in their customers' shoes, may be their dissatisfied customers won't have to take their grievance to the internet. Owning an Acura is only the beginning of a relationship, let's see if the dealership is able deliver to their commitments to meet my expectations.

Rick C

Nov 18, 2013

Their facilities are great, and that's about the only positive. I used cars.com to get a quote for a 2014 MDX with the Tech Package. The internet salesperson, Tiffany, assured me over the phone that they would sell me the car at invoice to make the lease numbers work for me. Of course, when I showed up the next day, I was helped by someone else who had no idea why someone would tell me they would sell the car at invoice as they could not do that with the MDX. And they wonder why I took my business elsewhere. Do yourself a favor and drive down the Beltway a bit and see Michael Johnson at Sterling McCall.

LoneStar Stu

Oct 30, 2013

Below is part of the feedback I gave to John Eagle Acura. They solicited my comments after I had my 2012 Acura TL SH-AWD serviced at their dealership on 10/29/2013. The cost of a B16 maintenance service on a TL at John Eagle is $325 + tax (the so called "free oil change" is already factored into this price) The cost of a B16 maintenance service on a TL at Gillman is $268 +tax So here is where John Eagle blew it. 1. Their free oil change is a scam!!!! Throughout the life of my Acura, the total of all services will cost me more money than if I went to a dealership that does not offer free oil changes. 2. Their price for service maintenance is not competitive. People will find the best deal and go to where ever that is. And I can tell you.it is NOT at John Eagle Acura. 3. Sticking me in a TSX loaner was bad customer service. Their dealership should be more careful in how they handle customers, and do a much better job at considering our needs. At all other Acura dealerships, Ive always been placed in an equal / like kind loaner vehicle. 4. Considering all of the above, JE Acura decides to stick it to me --- almost $6 per gallon --- for 2 gallons used in the loaner. Have you checked gas prices lately? Theyve fallen to under $3 per gallon.

StuartGlasscock

Oct 30, 2013

The cost of a B16 maintenance service on a TL at John Eagle is $325 + tax (the so called "free oil change" is already factored into this price)The cost of a B16 maintenance service on a TL at Gillman is $268 +tax So here is where John Eagle blew it.1.Their free oil change is a scam!!!! Throughout the life of my Acura, the total of all services will cost me more money than if I went to a dealership that does not offer free oil changes. 2.Their price for service maintenance is not competitive. People will find the best deal and go to where ever that is. And I can tell you.it is NOT at John Eagle Acura. 3.Sticking me in a TSX loaner was bad customer service. Their dealership should be more careful in how they handle customers, and do a much better job at considering our needs. At all other Acura dealerships, Ive always been placed in an equal / like kind loaner vehicle. 4.Considering all of the above, JE Acura decides to stick it to me --- almost $6 per gallon --- for 2 gallons used in the loaner. Have you checked gas prices lately? Theyve fallen to under $3 per gallon.

joharris

Oct 17, 2013

EMPLOYEE very friendly. He knew his product very well and answered all my questions and concerns. I would really recommend my family and friends to see this young man if they were interested in an Acura.

lvelazquez22

Oct 17, 2013

Was very helpful in answering all my questions about the car I am considering. Would recommend any that is looking for a new car to go see him.

mgaytan2005

Oct 17, 2013

This dealership by far is the most friendless and professional i have been.Ruben was the most patient and kindness salesman i have ever talk too.I would recommend anyone this place if you looking for a vehicle.

hclark70301

Oct 12, 2013

First I'm a recent grad actually a 2x grad. I run my own business. In the literature on Acura's website it stated that I would qualify for Acura Grad Program. I was flat out denied this program by the dealer I even took the liberty of recording the conversation. I asked why my verifiable self employment income from my real estate would not apply. I was told that it was not a part of the program. Dealer stated that I must follow the program specifically. I then stated that I could call my father or I could call one of my old manager and they hire me on the spot and that it is verifiable. The dealer stated that they would not do it. Dealer also attempted to give me a higher interest rate and when I told them I would shut the deal down they dropped it back to .9% (my current AFS interest rate) I intend to escalate this issue because I am missing out on the Honda promotion. Update: Dealer modified contract and I was able to obtain graduate credit for my purchase.Update: I originally had a bad experience but the Finance Director, Matt Vogt, made a huge improvement for his company. Thank you Matt.

cminor2

Sep 30, 2013

I loved that i had his attention, he was very professional and out of all the dealerships i visited that day , Shannon was the nicest one. I will bring all of my business to Acura from this day forward.

SS

Sep 23, 2013

Scott Hoffman from John Eagle Acura has current knowledge about the new 2014 MDX, after spent 3 hours and had 2 test drives on different models, we purchased one from him last Saturday. Scott is good and helpful, if you are looking for an Acura, stop by John Eagle and asking for him, you will not be disappointed.

Beware of John Eagle Acura

Aug 31, 2013

I was looking for a car for my son to take to college. We wanted a car we could trust and a dealership we could trust and John Eagle was such a name. I readed where a customer wrote"I would rather have a root canal than purchase a car" after my dealings with John Eagle Acura I would rather have the root canal. It would be less painful and cost a great deal less. I purchased my son a car from what I thought was an Honorable dealership and the next day took it to get everything checked out to make sure it was sound before my son left for college only to find out it needed just under $4,000 in repairs. When I called the dealership I was told it was "AS IS" and they would call me back. I have yet to hear from anyone. BEWARE...they do not stand behind their product and have no honor. 8/30/2013

BewareJohnEagleAcura1

Aug 31, 2013

I purchased a car for my son to take to college. The day after I purchased the car we took it in to make sure it was perfect, clean fluids, etc. I was than floored with a bill for almost $4,000 worth of repairs needed. I called the dealership and was to the car was "AS IS" and someone would call me back. Well, that never happened. This dealership is NOT honorable. I would never recommend or send anyone to this dealership not even my worst enemy. They just use their big dealership name and Acura name to rip you off. 8/30/2013

TonyInHouston

Aug 22, 2013

I would rather have a root canal than purchase a car but I really enjoyed the experience at John Eagle Acura. I found a 2008 Nissan Maxima there for an reasonable price and my mechanic said it was in excellent condition so I believe I got a great deal after I researched the price online. My daughter will be using this vehicle at college and I wanted to get her something very reliable. It's surprisingly powerful and I couldn't be happier with the car. I don't buy cars often but, when the need arises, I will certainly give John Eagle Acura first crack at my business next time!!

zhuangsteven

Aug 20, 2013

Shannon was extremely thoughtful and helpful throughout the entire experience. Also, he was very knowledgable about the car sales. When we received the new car, he was very patient explaining all the uses and shortcuts to us. I would definitely recommend Shannon as a consultant.

christiancedillo

Jul 2, 2013

sales person answer all my questions about the car that are in the parking lot, like millage (mpg) cost, comfort, luxury, and types of finance I can apply for the car,

guidrjo

Jun 7, 2013

I asked for an online quote and received an email back with a low price 10 minutes later. Very low pressure and friendly sales staff, were very up front & honest in their negotiations. Made the entire process as easy as possible.

tkayt

Jun 4, 2013

While Acura offers excellent luxury vehicles at very competitive prices, we are repeat customers because of our outstanding experience with our salesperson, Winston Bush. We have purchased multiple vehicles from Winston at John Eagle Acura. Winston is the model of professionalism in the car sales industry; he is attentive to our needs throughout each step of the transaction and consistently follows-up with us--even after the sales transaction is complete! We are completely satisfied with our vehicle purchases and grateful for a reliable and friendly face on the sales floor! Thank you, Winston, for making our John Eagle Acura experience exceptional!

Castelli

May 31, 2013

I live in Austin, and I was able to get our new 2013 Acura RDX about a month ago at John Eagle Acura for a much better price than I was able to negotiate here in Austin (It worked out to $1500 - $2000 less than the two local Austin dealerships in my particular case on the exact same car, color, configuration). I'm very happy with my experience working with these folks, and it was by far the easiest and most drama-free new car purchase I've ever made. I first called them about a used vehicle they had in stock. The individual taking calls for my salesperson noted that they had new cars running for even less. I asked how much less, and their initial offer blew me away. Yes, maybe I'm not a great negotiator (even after I got a verbal offer from John Eagle, I still wasn't able to get either Austin dealer to match better than the $1500 away -- maybe I didn't sound "serious" enough...), but just being offered a price that was within ~$400 of the VERY BEST deal I saw ANYONE claim to get at that time from the forums on Edmunds.com was a welcome start, and the deal was comparable or better than everyone else's prices on Edmunds forums at the time. I quickly saw how they have become the #1/#2 Acura dealer in the country. I went with their first offer because it didn't need improvement IMO, and I drove down the next day. The sales pitch was stress-free, I was asked about the usual optional add-ons that all dealers offer and they were immediately respectful about it when I politely declined, same for financing. The finance office went similarly smooth (I went with my awesome Credit Union, but their offer looked competitive). Although my trade didn't work out (a prior offer I'd gotten from Carmax was better -- another recommended place to stop to get your used car appraised, I've taken two cars there so far and they were stand-up as well both times), the price on the new car was awesome, and I was delighted to get a new car from these guys for a great price. My final, honest-to-goodness out-the-door fees were similarly reasonable...a total of about 125 in what I call "real" fees for license, title, inspection, and then a total of about 250 in dealer fees (150 doc fee and 93 in other dealer fee line items). Other than that ~$375 mentioned here, I paid the agreed-upon price plus TX sales tax, period. It was totally worth the trip, TJ Morin provided me first-class treatment even after the sale and took a significant amount of time to show me how to work all the car's tech features and set me up with all the custom settings and bluetooth for the drive home. At the very least, give them a call.

pflack

May 26, 2013

I took my Acura in for a recall on the door latch after I had owned it for a few months. After I got the car back, I discovered that they had broken the clip on the speaker on the passenger door because the piece just fell off while driving. I then noticed that they also had not properly reattached the same speaker cover on the driver's door. I called and they said I would have to bring the car back in (a 30 minute drive) before they could even order the replacement part. I talked to the manager and he said they could order it without bringing the car back in. They said they would order the part and call me when it was in. They never called. I called them to find out the status. They never returned my call. Eric Younger, the person I dealt with first, was very friendly, but their service was the worst.

Missy123

May 22, 2013

I dont usually write reviews but felt that if I can help one person then its totally worth it. What attracted me to this dealership was not only the great car but the fact that I was told they offer customer shuttle service. Which is fantastic news since there are no buses that go out this far. To begin I was interested in a vehicle at John Eagle Acura that was perfect for me in price and style. I had my mechanic take a look and was cautioned not to purchase. I do not have a car so the dealership picked me up from work and took me to my mechanic to retrieve the car. After a brief discussion with the mechanic I drove the car back to John Eagle Acura with the intention of saying thank you but no and to inquire about other available cars. In an effort to ensure I would have a way home I asked after the porters availability and was told that I only needed to have the front desk page him when I was finished. Once inside I made the mechanics findings known and inquired about additional vehicles that fit within my price range. The associate did his best to sell me the car but I trust my mechanic and the issue was dropped. At that time, I was also told that there were no other options. Once it was clear that all the business was completed I asked to be taken home. Much to my surprise I was told that there was no one to do this and that I was on my own. I was only stumped for a few seconds and I repeated what I was told and asked the associate to page the porter to clarify. I waited 15 minutes before I was told that he was unresponsive to his page and that no one could believe that he told me he would take me home as he had already been gone for two (2) hours prior to picking me up. The sales associate kindly told me that he really had no idea how I was getting home and then he just walked away. I was flummoxed and totally humiliated as I stood there trying to figure out how I was going to get home as I live a good 20 minutes by car and goodness knows how far if I started walking. What was most surprising was the nonchalant way in which I was told that they did not really care how I got home. I could walk, catch a cab, or hitchhike as far as they were concerned their responsibility to me was completely over. What I could not wrap my head around was the fact that my needing a ride was no surprise. I did not trick them or have some one to drop me off and then demand a ride. They came to my job and picked me up why would I accept this offering and not question if I could get where I needed to go? Needless to say I will not be going back to John Eagle Acura or encouraging any person that I know to stop by that dealership. Like I said earlier I do not usually write reviews but did not want any other person especially a female to be stranded out on the Katy Freeway with possibly no other means of reaching their home.

lwhalen

May 22, 2013

TJ Morin was the sales person who assisted us and he was extremely helpful and never once gave me and my husband the run around. Best dealer i have ever been to hands down!

keunjungko

May 20, 2013

Do not rely on a Acura Certified Vehicle, that process is a joke. I bought a certified car, and I got the car with a dent on the hood, a chip on the windshield. The car that I bought also came with a very bad customers service. A sales guy will tell you the vehicle should pass a very hard test, that even checks if the car has two keys. I trusted the dealership and bought the car. Right before I left the dealership with the car, I found a dent on the left side of the hood. I told the sales guy that I thought there would not be an issue with a certified car. The sales guy said "I did not see it when I sold the car." I asked him to fix the dent and the sales guy said "I am not sure.....if I can..I cannot promise you" I told him that I even have not picked up the car yet, then he said, "but you already bought a car and I could not promise you anything....." What kind of service is that? Later he spoke with his supervisor and then he said he would fix it. By the way, it later turned out that the dealership knew that there was a dent on the body and it was scheduled to be fixed in 4 days. The sales guy just kept telling me that he did not know instead of apology. How come the sales guy doesn't know anything about the car when everyone else knew that car was scheduled to be fixed?The sales guy also said he did not have a second key at the moment and he would get me an another key later. I said "Didn't you say that the vehicle should have two keys at the time to be qualified to be a certified car?" the sales guys said "yes, it should....I would get your key in three days, don't worry." What???????Since I figured the certification process was not reliable, after I came back home, I started to look for other body damages very carefully. I found a dime size of chip on the windshield. It was not easy to find since the chip was at the very bottom of the windshield. I called a sales guy and told him that I would come in now to complain. The sales guys just kept saying that he did not know. However, I was expecting more like, sorry and let me see what I can do for you..The sales guy did not say anything like that. What I learned from my experience is, 1.any car with any damage can be a Acura Certified Vehicle, so don't over pay for this 2. A sales guy at the dealership doesn't know anything about the status of the car even though the mechanic knew that there was a problem and it was scheduled to be fixed 3. Once you singed the document, you are done. Acura dealership doesn't care about the buyer anymore. Dealership is not interested in customer's satisfaction. 4. Don't buy Acura or at least buy a car from somewhere you can be treated better.My car is scheduled to be fixed on May 21. Let's see what the dealership will do on this car.Btw, I also just received the letter saying that "I trust that your buying experience was exceptional and you are completely satisfied." I was like what??? I am not happy at all!

amaxa

May 12, 2013

Easy, friendly, no-hassle buying experience. Working with Rick Canales was great, and my experience with the service team thus far has also been great.

meglap

Apr 22, 2013

Do not buy a certified pre-owned vehicle from this dealership. I bought my 2009 TSX with 33,000 miles from this dealer less than a year ago, and I have had nothing but issues with it since the minute I drove it off of the lot. Purchasing my vehicle wasnt a problem. My sales person was helpful and nice, but the management is awful and the service department isnt reliable. I paid for my car to be inspected and certified that day. Since the week I bought the car, I had to air up my front two tires once a week. I mentioned it to the service department a few times and was either told that its because it was cold outside or that it would be better to have them inspected somewhere else. I finally took it to discount tire where they needed to be patched because the two front tires had a nail in them. Im certain the tires were sold to me like that. After about a month, a check engine oil level light came on and my car was making loud noises that sounded like it was struggling. I took it in and was told that the light was turned off and they couldnt find anything wrong with it. A few months later my boyfriend took it back in because the light came back on and my battery had died while getting gas. They once again said they could find nothing wrong with it and it come back if the light came on. A couple of months later it came on AGAIN so I drove it an hour back to the dealership as usual. This time I called to check up on my car after a few days, but instead was put in a loaner vehicle for three and a half weeks!!! By the time they found that the oil wasnt distributing through my engine properly, my pistons and piston rings were ruined. They had to take apart my entire engine and put it back together. I told them I wanted a new car so they put me with a sales person. The sales person and the sales manager ended up trying to make more profit off of me by selling me a new car. They wanted to give me the poorest value for the car they already sold me because they said due to the engine that the value of my car had depreciated!!! The car they sold me and let me drive with an oil level issue that ruined part of my engine for 8 months!! Ridiculous and classless. These people have no appreciation for their customers and are only worried about making more money off of you. After I picked my car up, the steering wheel was extremely stiff. They told me that to them it was driving fine so I left. I must be losing my mind because my wrists hurt from the stiffness when turning my wheel. I never had issues with this before they worked on my car. On top of all of this they forgot to reset the computer so my car keeps beeping at me to get it serviced. Yet again, I called them and they told me to come back so they could turn it off. There is no way I am going back there. I plan on trading my vehicle in soon so I dont have to deal with it anymore. I would NOT recommend every purchasing a certified vehicle from them. This dealership cant be trusted and if you have any issues with it they arent going to be apologetic. The corporate office for Acura has been just as unhelpful.

draipe

Mar 23, 2013

I havd an excellent experience with my service on my 2008 Acura. The CD & DVD system were both going out.My vehicle is under extended warranty and my vehicle was repaired as explained to me. In fact they even gaveme a new free DVD for my Navagation System. My service advisor is extremely professional and honest. I can believe anything he tells me about my vehicle. I completely trust his opinion. The charge was only $50.00 the deductible for my extended warranty. Both systems are working now. I was unable to use my Navagation system and now it works just like new. My service advisor is very warm and friendly. He is also a people person in my opinion. He always returns my calls or emails concerning my 2008 Acura. He is the only service advisor I want to use for the lifetime of my Acura.

Randyag15

Mar 23, 2013

Richard was very easy to deal with him. I knew the car I wanted and the price I wanted to pay. The paper work didn't take long and I was out of there quickly and easily. Richard was also very good at checking in with me in the previous weeks before I bought the car. He was not pushy, just made sure I knew he was there if I had any questions. Overall a great experience.

henderss

Mar 19, 2013

I came to John Eagle Acura looking for a TL. I had a price point in mind, and I wasn't going to pay a cent more. I was greeted by Richard Molloy and he showed me to the exact vehicles I was looking for; a silver/black TL and a black/parchment TL. He did a great job explaining the features of the vehicles, and the test drive was fantastic! I loved the feel of the car so much I took 2 drives! As we walked back to the dealership it was time to start talking about the price. I just knew it would be a battle. I did my research, and figured that I would be offering much less than they would be willing to sell it for. Imagine my surprise when I pulled my paperwork out of my pocket, told Richard that I loved the car, but was willing to only pay "X"....and he said, I'll tell you what, we'll sell it to you for less than that!!!!....with the add ons and tinted windows as well!! What???!!! Sign me up!!My next stop was to the finance office...another high pressure close, right? No even close! German was professional, informative, and most importantly, not over bearing!Needless to say, my experience at John Eagle Acura was, as we call it in my line of work, "top box"; the best you can get!I was sad to see my 2000 TL go, but so far I'm loving my 2013 TL!!It was a pleasure doing business with John Eagle Acura!! Great job Richard and German!

acuraamerica

Mar 1, 2013

Great experience at this dealership. Richard Molloy was extremely helpful, he goes above and beyond to make you happy as a customer. He is a no pressure, no non sense kind of person. Best thing that John Eagle Acura did was to hire him. I also dealt with Travis Parson in finance, he gave me a better deal than my bank was giving me and was glad he helped me out. In the end I love my new ILX and can say that it is the first time I have a wonderful experience at a dealership. Congrats John Eagle and Thanks to Richard again!

aunaldilar

Mar 1, 2013

I give them no stars, they are the worst set of people to ever be allowed in sales. We bought our car there, but before we made the purchase we questioned a burning smell.We asked the sales guy about it, he said the car had just had an oil change and that was the reason. Ok. A week later we took the car back to let them know the smell did not go away and we were concerned. They treated us like DIRT!! After a month of going back and forth to the dealership due to this burning smell, I went to the service manager, who by the way is the nicest person in the dealership. He made it very clear that they could not work on Mercedes to even check to see what is was. So this is when we started to deal with the used car sales manager. He was a nightmare., rude, condescending, just plain horrible. First they handed us over to Scott, another sales guy, who was just a big of a jerk, who kept pushing us to switch for an Acura, then handed us an application to reapply for a higher credit limit. After we told them no way, that is where the real mess began. Every time we walked into that dealership we got laughed at, stared at, snickered at.... We went through this for two months. The manager of used cars finally said they would pay for repair at the Mercedes dealership. We took the car, and it turned out to be a little over a grand total. Acura was only willing to pay about two hundred of it. We had not even paid the second payment on this car. The Mercedes guy pulled us aside to let us know that the two front tires did not have enough tred to even be sold. No problem, we took care of the tires, we bought the car that way. I do not recommend this dealership to anyone. They blame responsibility on the next person, they flat out lied many many times. They were rude beyond belief. Why? because we refused to let it go. They lied about knowing what was wrong with the car. How could they, the service manager made it clear they could not check the car, they did not have the proper equipment. They swore up and down that the car was in tip top shape, and when they got called out, they pointed the finger at each other and treated us like trash.

LMS123

Feb 28, 2013

My last review of John Eagle Acura was 2/23/10 and it's time for an update. I continue to go to John Eagle Acura for ALL my service needs and am still SO appreciative of this dealership and in particular, Eric Younger, who I hope never retires or quits because with his help and guidance, I plan on keeping my little '99 Integra going until the wheels fall off, as they say, and so far John Eagle Acura and Eric Younger are helping me do just that!

jcs210

Feb 26, 2013

I know Eric from 2002, when I bought my first MDX from John Eagle Acura. He always greeted me with a nice welcome when I brought my car for service. Later in 2005 I purchase an Acura TL and Eric was still providing excellent customer services and remembered my face. Eric has always shown positive attitude, knows his job, friendly, and helpful. Last month, I had a problem with my dashboard, I purposely came to visit him and he immediately greeted me and handled my issues in seconds. He showed respect and genuinely expressed ways on how to help me. He went out of his way to meet my needs and was very professional. His customer services was beyond what I expected.I will definitely come back to John Eagle Acura and buy a new car when I am ready for it.Janet Schmidt

bjstrust

Feb 22, 2013

Eric Younger has been my service person for about 6.5 yrs. He has alway gone out of his way to help in any way.

fineuh4u

Feb 18, 2013

Every time I step foot at this Acura Dealership, I am always treated with friendliness! Jesus always shows enthusiasm not only to me but to others! He definitely knows what he is talking about and always goes out of his way to help me! The prices are decent though, I have found parts much cheaper on the very same website they use for parts at other Acura dealership websites

ymlemon

Feb 14, 2013

AMAZING car buying experience. I walked into the dealership expecting a good deal and landed a great deal. Avery Barksdale and the finance team (Matt Bogt and Vy Nguyen) went above and beyond what I expected to get me into this car and comfortable with my payment options. This was the best car deal I have ever experienced in my years of car buying experience. I will definitely recommend this dealership and my salesman and finance team to my friends and family. Thanks, John Eagle Acura

aroel

Feb 12, 2013

Jesus Montes is my service person and has always been helpful and accommodating. He is knowledgeable about my vehicle because he has taken care of my car from the very beginning. He takes the time to explain what has to be done with my repairs and is always willing to answer any of my questions.

jbarton

Feb 11, 2013

We have purchased 6 cars from this Dealership over the years and had the cars serviced there as well. Avery Bardsdale sold us the last 3 and was straight forward, no games and made the experience as easy and honest as possible. Plus he recently found us a stunning deal on a certified MDX . He also went the extra mile when we had a breakdown and had to be towed to the Dealership late at night. He as there with a loaner when we arrived around 9:30 pm.Eric Younger has been our Service Consultant for the past 10 years. He has been extemely helpfull in ensuring we do the correct and timely servicing in a price effective manner. Bruce Tomling worked with Avery when we had my wife's new TL towed back to the Dealership late one evening. Bruce made certain the car was carefully evaluated and tested before returning it to us. I think the fact that we have been dealing exclusively with John Eagle for about 15 years confirms why we think so highly of the treatment we have received over the such a long period.

Joantilton

Feb 10, 2013

Hal Burright and Richard Malloy beat Nordstroms renowned customer service!! I would definitely buy my next car from them and recommend others do the same!

rachael

Dec 19, 2012

I just got my MDX from John Eagle Acura and they are wonderful to work with. David Leachman was my salesmen and he knew everything about the car and took the time to show me how everything works. He was even sweet enough to take my call when I could not remember how to use the voice control and walk me through it again. Matt in finance was great also. As I was leaving the general manager came out of his office to thank me for my business. All I have to say is they are fantastic, you will not regret getting you car here!!!

rlbunny

Dec 19, 2012

I just got my MDX from John Eagle Acura and they are wonderful to work with. David Leachman was my salesmen and he knew everything about the car and took the time to show me how everything works. He was even sweet enough to take my call when I could not remember how to use the voice control and walk me through it again. Matt in finance was great also. As I was leaving the general manager came out of his office to thank me for my business. All I have to say is they are fantastic, you will not regret getting you car here!!!

SpringInJune

Dec 4, 2012

This dealership has caused us so much grief. We purchased a car and within the second time driving it the check engine light came on. The motor mounts were rigged and had to be replaced and all four rims are bent. The top to the negative battery plug is missing leaving us to believe that they unplug it in order for the light to go off and within us driving it the light came back on. This car is a 2003 Mazda 6 purchased for over $6000.00 out the door with over 125,000 miles on it. We informed them of the problems and we were told by VAL general manager that it's "as is". They were told that this car would be donated and they still sold it to us without informing us of its problems. Then over priced it on top of that.Our company will never buy from a John Eagle dealership again, nor recommend them to anybody (not even our worse enemies.) The report on this car only has up to 2008.....4 years and what could have happened in 4 years is missing. We are over 8000 dollars into a 3000 car in the condition it was given to us in. We are late on presenting this car and a young lady in college is still in need of a good working car until we are finished get everything fixed. John Eagle has turn a beautiful thing into a nightmare. Stay away from them!!!!!!! They bring nothing but heart break and disappointment.

raj007

Nov 29, 2012

I went to this dealer for 2012 Acura RDX Certified vehicle. Initially we had a Negotiation on the drive out price and sales person Avery Barksdale agreed for one price and made me to sign on the buyout plan. Then they sent me to finance team for further processing and as it's too late for me and with the trust on the dealer I signed all the paper work without checking the price. Later I realized that they quoted $1000 more on my car in paper work. Initially the negotiation happened with Avery Barksdale and now they are asking me to talk to Valerian Kuznetsov where both are not on one word/price. Valerian Kuznetsov saying that price is final, if I don like the car just return it. They literally cheated me where I trusted them. None of the employee is professional and they are putting the phone off on my face when I called them. Just go to Sterling McCall Acura dealer. Stay away from John Eagle guys and be safe.

Raj007

Nov 29, 2012

I went to this dealer for 2012 Acura RDX Certified vehicle. Initially we had a Negotiation on the drive out price and sales person Avery Barksdale agreed for one price and made me to sign on the buyout plan. Then they sent me to finance team for further processing and as it's too late for me and with the trust on the dealer I signed all the paper work without checking the price. Later I realized that they quoted $1000 more on my car in paper work. Initially the negotiation happened with Avery Barksdale and now they are asking me to talk to Valerian Kuznetsov where both are not on one word/price. Valerian Kuznetsov saying that price is final, if I dont like the car just return it. They literally cheated me where I trusted them. None of the employee is professional and they are putting the phone off on my face when I called them. Just go to Sterling McCall Acura dealer. Stay away from John Eagle guys and be safe.

vtec32

Nov 1, 2012

We had been waiting for the '13 MDX new re-design arrival with much anticipation. I had been speaking to Sales Consultant Richard Molloy off and on for over a year!My wife and I were in dismay when we learned that the '13 MDX would be the same body style as the current model and the '14 MDX would be "all new". :( 7 years with the same body style? Un-heard of for Honda/Acura products.We decided to buy a current MDX. I started to talk to Richard and he offered a '12 Certified MDX with 2700 miles for a price to low for me to repeat on this review.I could not convince my wife to go with any other color but Pearl White.I advised Richard of the color situation and stated that we found a White MDX at a competitor Acura dealership. He Stated that he just wanted us to be happy with our purchase weather it was with him or not. He asked us to come back if the deal did not work out.We went to the other Acura Dealership and looked at, liked and signed papers on a '12 White MDX for a better that amazing price. This seemed to be the perfect vehicle for us. Due to un-forseen circumstances with the vehicle(manufactured had repainted two surfaces on the vehicle and the dealership did not have knowledge of it) we did not complete the deal.We went back to John Eagle and spoke to Richard again. We informed him of the situation and he thanked us for coming back to see him. This is where Sales Mgr. Ruben stated he had the ultimate solution. He said that there was a '12 white MDX in service as a loaner with ~3500 miles that he would try to get for us.Ruben spoke to Tony Webb (service mgr) who agreed to release the '12 white MDX early from service to sell to a customer. Thank you to all the higher ups for allowing this to happen too(Dealer Priciple, G.M., G.S.M.).Ruben matched the price of the competetive Acura dealership on a vehicle with lower miles on it, and still kept all the accessories in the deal!I purchased the parts that were not included in the deal from Matthew Chun(parts mgr.) at a great discounted price.Richard Molloy and every one at John Eagle Acura went "above and beyond" what I had ever expected from a dealership. This was the best car buying experience I have ever had.I have been servicing my current Acura product at John Eagle Acura for years, and now I have even more reason to be a loyal customer!******* I am a Completely Satisfied customer ************Richard Molloy was the best Sales Consultant I have ever dealt. Thank you, Richard Molloy and John Eagle Acura.

Bernie

Aug 20, 2012

I recently purchased a pre-owned ford expedition eddie bauer sport utility basically without setting a foot inside the dealership. I found the vehicle I wanted online called Thom Chau the internet manager and relayed to him my expectations and like magic it was done including the financing. It was by far the easiest and best car buying experience i've ever had and I have John Eagle Acura, its staff and reputation to thank. Hey guys keep doing what you do. Larry Bryant

djg15

Jul 26, 2012

The guy that we had didn't know how to sell a car. Horrible service, unprofessional, didn't know squat about the car. Some other guy came along coz the guy we had couldn't handle negotiation - really unbelievable. Now this guy was just condescending. Never felt once that we were welcomed properly nor provided an atmosphere of comfort.The dealership is nice, aesthetically speaking, other than that, it's very unprofessional and have no customer service whatsoever unless they think you have money. Well we had money to spend, it's their loss. It's the type of place that you don't want to go back after your visit. I will never recommend to friends and family.

DoNotGoHere!!!

Jun 12, 2012

Terrible service from Blake. I applied for financing online and received an email confirmation from DeWayne but never a phone call. I messaged John Eagle Acura after 2 days of waiting and received a call from Blake. He said he only works by appointments and insisted I come in. I scheduled for a 9:30am and arrived 15 minutes early. I was his first customer and he made me wait until 9:35am. I saw him walking around the dealership atleast 4 times while I waited. A manager had to go get him for me. I could tell the manager was upset with him. We discussed what I was looking for but the whole time I could tell he wasn't listening. He was trying to convince me to look at other used cars. I asked him to figure out the details for me and to call me back. He called but I missed his call. I called back within 5 minutes, no answer or callback. I waited the rest of the day and called right before closing. He informed me that I had been approved for the car I wanted but my payment would be too high without even asking me if I felt comfortable with the payment or not. He then said he had another finance company he was going to call on Monday and he would call me back then. Again he never called. I emailed him the next day asking about the status. He said we called your finance company again and they said you're not approved. Either he lied to me last week or he's lying now. He never even mentioned checking with the other finance company that supposedly he was going to call monday. This guy is terrible. He seems very inexperienced and not trustworthy at all. I wouldn't recommend this dealership at all. Blake is the main reason but also DeWayne failed to contact me after I submitted an application. This is not a good way to do business.

trickplay2004

May 22, 2012

They charge you a $135 diagnostic fee to hook up to their computer. If you do not get your car serviced with them, they charge this ridiculus fee. Privately owned repair shops want your business, and do not charge you a hook up to the computer fee. Most cars today need a computer to diagnose your vehicle. John Eagle Acura told me the fee was for upkeep of computer and training on the device. Please! They also quoted me on the service of my vehicle, and the cost to fix my car was way overpriced. Get your car fixed with a shop, that cares about your wallet.

BewareOfPrettyLemons

Mar 21, 2012

The salesman was 'friendly' enough. His customer service skills were above acceptable. What I didn't like was realizing later that typical used car salesmen tactics had been employed on me and as savvy a shopper as I'd like to claim to be, I still got GOT! I purchased a nice used car at a reasonable price. However on the test drive, I noticed a slight whistling sound and he was like well that's to be expected, the car is 12 years old. NO - it is an indication of that door having been hit or something, it didn't show in the car fax, but later research revealed that something of the sort had to happen for that to occur. During the test drive (which happened to be on a nice day), as I'm driving he distracted me "testing" all the features 'showing'; me that they worked. He turned the air on and was like, see cold air, then turned it off as the weather of the day did not warrant needing to drive with air. Well low and behold, after purchase, I realized that in fact the a/c on this 'AS IS'; did NOT work! Then 4 days later, check engine light AND when I tried to run the air and the car was at idle it would jerk wildly in a very scary way. It wasn't smooth starting either so I had Auto Zone test it...it need a new battery - $150 (I buy the good ones). Found someone to look at the shake problem, fortunately it was a bad hose at the intake manifold - $70. ARE YOU FRIGGIN' KIDDING ME! I bought a pretty lemon! Sigh. All of this was by Friday and I bought the car on Monday! So meanwhile I had 2 calls from the salesman and one from his mgr on my v-mail. So I give the mgr a call on Friday to let him know the problems I was experiencing. He basically tells me though noogies you bought it as is, but he could put me over to the repair department. Really? That's how you stand behind your products. I imagine and hope that Richard would have at least been a little more empathetic even if his hands were tied and he couldn't do anything. I'd never go there again and tell everyone I know not to as well. It is incredibly sad how stupid too many businesses are ran these days. Over what's hopefully going to total less than $500 to get all straight, he lost thousands of dollars in future business because I was planning to have the vehicle serviced there as that's where the previous owner had most of the work done.Oh and they also stole all the nice extras that the previous owner had left in the car when it was detailed. Nice detail job but I was super upset (content check made me choose a more 'appropriate' word) when I looked in the trunk a few days after I bought it and realized that the VERY VERY NICE sun shade was no longer there. It wasn't a cheap $20 shade, it looked like one that cost about $80 or more.NOTE: The low customer service rating isn't for Richard so much so as for his manager. The people who fixed it (Dealership Alternative - awesome service I should add) assured me that it's not quite a full lemon and once I put some money in it and keep it maintained, that I can easily get plenty of good years out of it.So the lesson is - for anyone buying a used car, please...please..please do yourself a favor and have it independently checked out! You cannot begin to appreciate the value of that good $80-$150 that would have been well spent until you drive off the lot with a problem car that could have and should have been fixed had you identified those issues to the dealer before signing on the bottom line. I had it in my mind before I got there to have it checked out but it "looked" so good and he talked so used car salesman slick that I was sure it was all good and didn't do what my gut and my plan said to do and I paid and will be paying for that mistake for the next few months. I haven't gotten the air fixed yet - hope adding refrigerant will fix that. We'll see! Wishing you all SMART and safe used car shopping.

huanhb

Jan 24, 2012

Good experience this time. We bought another car at John Eagle Acura in 4 months. Tom was cool and straightforward, beat the lowest price around town. Have Tom talked to the finance guy, Chad Frank, that we didn't want anything extra like warranty or GAP... and we got out of the finance office in 5 minutes! Quick and easy. Only downside was.. their coffee maker ran out of cocoa, my hot chocolate tasted like water :( I missed the food section at Lexus dealers!

HurstettaP

Jan 16, 2012

I had a good experience here with John Eagle. I didn't feel lots of pressure and a time constraint. I went in on Thursday without making a purchase. I went back a week and a half later and did end up with a purchase of an Acura TL. I am very happy about it and offer no complaints.

gloryhepburn30

Jan 10, 2012

Tom was very helpful when looking for a car I had a couple ideas coming in and he was very informative and I knew i didn't have to worry about getting pushed into something I wasn't ready for overall I thoroughly enjoyed my experience and will be referring you to everyone i know!! thanks for everything!

calicalicarol13

Jan 6, 2012

John Eagle Acura goes out of their way to make sure youre happy I really enjoy the service and the salesmen and managers are all so friendly! And I know I'm going to get the best price whether its buying car or getting repairs

kodyz59

Dec 8, 2011

I just bought a new Acura from John Eagle and it does not get any better. They are the best dealership I have ever visited and I will definitely recommend them to everyone I know.

ewilson03

Nov 18, 2011

The salemsmen on the floor are friendly, reasonable, and not too pushy. Watch out for the "closer"/finance guy he's extremely aggressive on selling you the extended warranty; I found him very off-putting.

davina_luckylotto

Nov 10, 2011

Excellent customer service. They helped me find what I wanted and were very understanding if I ended up buying elsewhere. Thank you very much for all your help.

MattBagels

Nov 2, 2011

Tom is the most honest man in car sales. He never let me believe something that ended up being false later, and he started off my experience right.

Johnsonj

Oct 21, 2011

I went to Carmax and Planet Ford, and neither could get me financed. Luis Garcia got me a car with only $1500 down. Good dealership and excellent salesman.

huanhbb

Sep 15, 2011

The internet sale manager, Thom Chau, was easy to deal with. Very straight forward guy, I tell him what I want, he'll let me know if he can do it or not. He doesn't bombard you with email or call trying to push for a sale. The Finance Department is a BIG DIFFERENCE. Joshua Conry is a very annoying liar. I wasted almost 2 hours in finance for nothing. The guy added extra money to deal price, saying that's tax for accessories blah blah. He tried to switch me to leasing, pushing extended warranty while I keep reminding him I don't want. Told me that you can only buy GAP insurance through dealer and even tried to google that lol? Quoted me $600 for GAP insurance then we agreed on $450 but he put $535 in the contract! I simply walked out and asked my saleman for a different guy. The second guy tried to add another $100 to the total price and switched my rate from 0.9% to 1.9%, saying the promotion already expired! At that point I was ready to go to Sterling McCall but Thom Chau came and had him do everything right. Be very careful when dealing with these thefts, do your homework at home, have a loan calculator software on your phone to know exactly your monthly payment with correct interest rate. Everytime you buy any extra package ask for the exact amount, don't let they scam you by saying it's only $15, $20 extra per month, that's almost $1000 extra you're paying. I hate liars!

nedissa

Apr 28, 2011

The most horrible experience of my life. Spent 7 hours by the time we made the deal on an X5, got a signed paper on the agreed to price and took it to a BMW service center to get it checked. Paid $100 to get it checked, all with the dealership agreement to pay after it checks out. It got late in the day, they said take it home and come back tomorrow morning to finish paper work. Got home and got a call from the manager threatening me if I do not bring the car back, he will report it stolen. Reason is because they got a better price that night. Biggest liars ever. horrific experience. The funny thing is they had made a deal that the upper manager did not approve of and insisted I bring the car back. The piece of paper they had signed was not honored, not even by their highest manager. Just sorry we can not sell it for this price. wasted $100, 9 hours of my time, and a lot of stress on the way I was treated. could not have been worse.

tkimlaw

Feb 10, 2011

I went in to this dealer on my way back from a Mercedes dealer. Dealer is very close to my house and my wife wanted to take a look at TL after driving MB C class. She loved the car and wanted me to make the deal. I can never make a good deal when my wife is around so I cut my negotiation short so that I can come back alone. Also, this was gonna be a surprise for my wife's Valentines Day. When I came back, Tom Chau, salesman that I initially talked to, was busy with someone. A different person came up to me and introduced me as the sales manager. From the beginning, I did not like this person's attitude because he gave off signals that he didn't think that I was a serious buyer. He quoted a price that Tom initially gave me in my prior negotiation and said that was the best price for the car. But, at the same time, he asked for my numbers so he can "take it back" and see what he can do. I countered and he immediately said, no. We were only about $1700 apart but he would not even counter me and flat out said NO. So I got up and left, not wanting to waist my or his time haggling for price with a person who had no interest in customer service. I got a call back from Tom Chau on Monday and he apologized for what transpired at the dealer. He said the owner of the dealer was upset and wanted to make up for it by offering me a truly great deal on a new car. He told me what he had the authority to do and when I went back to the dealer, they kept all their word. Got all the papers signed and was out of the dealer in 2 hours. I don't know about anyone else in the dealer, but Tom and finance manager Joshua came through and made me a great deal on a great car. Go see Tom if you are in Houston or Katy and are thinking about purchasing a new Acura.

JBStar

Feb 5, 2011

The sales team was decent. Friendly and helpful They seemed confused when I wanted the deal emailed to my dad who was away at a business trip. I am an adult, but with a big purchase I believe it never hurts to have more experienced eyes look over a deal. I had already done my homework. But they seemed to be working hard to help. They were very close to the price I had in my head. I did not have to haggle. I was pleased with the sales team service. If I that had been the whole experience I would gladly suggest to a friend to go there. The customer service specialist, Robyn was very nice, and accepted that I did not need any extras.I had gone by the dealership that evening to make sure that they had the car I wanted and find out what they would need for a down payment. I did not plan to buy the car then, but decided to go ahead when they suggested we go ahead and get the paperwork done. I figured why not. My first huge mistake. I my car was not ready. It did not matter to me I was not planning on getting the car that night. The problem was with Josh in the financial department. He started by announcing what my monthly income was to the whole dealership. Suggested I needed a down payment for half of the car price to get the terms and rate I needed to make the deal make sense. This was ridiculous. Then he had the nerve to try to show me how to make a financial budget. When I challenged him on why I would not qualify for the loan terms I wanted. He was extremely condescending. When I continued to question him on the loan. Pointed out to him that I understood my income and budget just fine. He decided pointed to the camera and said you are on camera smile. He seemed completely annoyed with me and was jumping to conclusions. He had not even spoken to the bank. I honestly started to think he did not want me to buy the car from them at all. I did not have my insurance card and needed to use their computer to print it out. (We had a previous car deal fall through because they could not get what I wanted. My car had been totaled by a drunk driver a few weeks before. Many of my insurance copies had been used already.) This had not been a problem at the dealership before so i was surprised it was a problem now. Josh used that excuse to say I could not have the paperwork, which made me feel like I was being conned. They did not give me any information on the warranty or even a price sheet. I realized immediately that I should have just walked out, but I was anxious to get a new car and get on with my life. When my dad wanted to discuss the extended warranty, he also had a negative experience with Josh. Lesson learned. Research the dealer. It was not just me and personalities clashing. From the reviews I have now read, John Eagle seems to have a company wide policy on being extremely patronizing in the financial department. The reports suggest that I am not the first woman to have this experience. No one wants to continue to buy cars from them. The reviews were terrible. Their bad reputation is deserved. I feel bad for the sales team because the financial department is taking away from their referral business. I rated rates are based purely on our experience with the finance department, no one else. I would give the sales teams 4s.

S.champagne

Feb 2, 2011

Contacted dealership via email and same day was contacted via phone by Tom Chau with Internet sales. Told him what I was looking for, he said he had it. Discussed pricing and I told him I also had a trade in, I let him know the deal would revolve around the sale price of the vehicle as well as what they would give me for my trade in. Tom gave me a price gave me pricing with a $200.00 range. I had also contacted 2 other dealerships as well as doing my homework on pricing of the vehicle in the Houston area. At the conclusion of the phone call with Tom, we set an appointment for today so I could see and test drive the vehicle. Met with Tom as planned, test drove the car and loved it. Negotiated the deal and got a fair price on my trade in, sales price on my new vehicle came in lower by $100.00 than lowest figure he had given me on our phone call yesterday. I told him upfront I did not want to have aggressive pressuring from the finance person when I went in to close the deal and sign the papers. Finance person was Adeola Oyemade, he could not have been nicer, no pressure, he went over everything with me prior to my signing the papers and after approximately 3 hours I drove off the lot in my 2011 RDX. I felt as if the whole process had been the best experience I have ever had in purchasing a new vehicle.

RTXC

Dec 3, 2010

Deal negotiated over phone/email with Avery B. (Internet/Fleet Sales Mgr) -- went in to finalize the purchase of the vehicle and the dealership somehow "forgot" to include certain options in the price quoted (even after confirming prior that the price quoted included said options). Dealer would not honor quote and claimed they would lose money on the deal -- purchased identically vehicle next day with all quoted options for a few hundred LESS at a different dealer (and I doubt they lost money on the deal).

Brian Zimmerman

Nov 15, 2010

We took our 2010 Acura TL to John Eagle Acura for an oil change and to rotate the tires, our Appointment was at 9:30 a.m. and we waited for over 2 hours for them to complete this service. At other Acura dealers it has only taken a maximum of 1 hour to complete this type of service. Not acceptable. With other choices for Acura dealers in Houston I will not go back to this dealer in the future.

Bradley_MDX

Nov 5, 2010

This complaint regards an issue I encountered when my vehicle, 2010 Acura MDX, was washed at John Eagle Acura on 11-5-2010. Upon completion of the service, my vehicle was inspected before leaving. It was then that we noticed one of my rims were scratched. After discussing it with the service department, we were told the rim was not scratched at the dealership and we must have scratched it before arriving. This is actually the second time my rim has been scratched after allowing John Eagle Acura to wash my vehicle. Since it was fixed the first time by the service department, we decided to forgive them and continue using their car wash service. When the sales manager came outside to look at my vehicle, he told me it couldn't have happened at their dealership and that I was wasting his time. He was a complete jerk. I asked him if that's the way he treats his customers and he responded with "can't please everyone". At that point, he walked back in the building and didn't speak to me again. The spot where the service department parked my vehicle was next to a curb. On the curb was multiple tire marks and a couple scratches in the cement where it looks like it was hit with a rim. Yet they continued to tell me it couldn't have happened at their dealership. All I asked was for them to fix my rim. Now I'm stuck with a $50,000 vehicle that has a scratched rim.

jess4848

Aug 19, 2010

They have the worst customer service that I have ever seen. My dad and I were driving in a funeral processional when we ran out of gas. We were able to coast into John Eagle Acura. We went inside to ask for some help. WE wanted to purchase enough gas to get to a gas station. They told us that they could not help us. After we waited for my mom to bring us gas, which was after the funeral was over we left. The next day I called to speak with the general manager and ask why they were not willing to help us. He told me that if they helped everyone who asked for it then that would not be smart business. We did not want a handout, we were willing to pay for what we wanted. He then continued to tell me that I was taking my frustation out on him. I was upset because if it had just been another day and I was out running errards and not in the middle of a funeral I could understand, but that was not the case. I will never buy an Acura becuase of this experience and espeically not from John Eagle. In a time of a recession I think customer service should be a top priority.

johneaglecustomer

Jun 3, 2010

they promised freee hand was for the life but the acually have a car wash center in the back which has big rotating brush this thing has scrached up my TSX.the also promised free oil change for life tuns out that only alternate oil change is free.

Stone1953

Jun 1, 2010

Car in for addition of accessories. All work completed to my satisfaction and car ready at the time Jesus said it would be. Car was washed, tires dressed, and interior vacuumed. I am extremely pleased with my first service experience. Would highly recomend John Eagle Service to others.

rstephens2012

May 17, 2010

About a year ago I came looking for freon for my older model TL. I had never been in this dealership, but I had trouble with my older car AC and was closer to this dealership. My mom was awaiting for me at an appointment in Houston. The weather in the summer was at its peak of hot and humidity and I had trouble with the AC the freon had leaked and it would be a long way back to Pearland. I was about to walk out of the dealership when Jesus Montes asked me what I needed and very kindly offered to have the freon replaced by the service department immediately so I could get back and pick up my mom with the ac working. Further, the technician told me what I needed to have fixed on the spot. From the start the service department exceeded my expectations and Mr. Jesus Montes continues to provide excellent service. I would recommend this dealership to anyone who is looking for a good group of people doing te right thing. I can appreciate this being in sales. I was most impressed because I had follow up from Mr. Montes and I and I got candid car advice. I had a trip scheduled and I needed to make a quick decision on a new car. Mr. Jesus Montes obtained the assistance of the sales manager and I got helped by Bobby Maher and I was able to get an excellent deal. I was so pleased with the way the sales department showed value for my business I got grandpa to come and get a new car at the same time I did. This dealership is the closest to me and we are a family of Acura lovers. A very important deal is service and this dealership has many good people in not only the service department, but also in sales and in sales and service management. We as a family have been very impressed that we were not treated as a one time sale, but instead have had follow up and genuine care of the different departments being service, sales, management.

malikhemani

May 7, 2010

Overall the Sales team was great. I did everything through emails. When I was ready I drove up and did the deal. The Sales team greeted me at the door. Showed me the car and did a walk through. Where I was extremely disappointed was the finance department. After waiting close to 90 minutes I was asked to come back the next day as it was getting close to evening and their system went down. However sales team put me in a loaner for the night. The next day I arrived and waited another 30 minutes before the finance department saw me. Both time, sales team was sat next to me and waited. I felt bad as their were missing out on new customers. As for the service, I have gone in twice now for their John Eagle Program for free car washes and have been impressed by the quality. Wait is not long depending on when you get there and how many people in front of you. Service has always greeted me at my car door when I pull up.Conclusion: As a previous Acura owner, I am extremely impressed by this dealership's sales and service team on customer satisfaction but very disappointed with finance department and their treatment to perspective customers. As of yet I can't say much about referring bc finance department plays a big part in purchasing a car and if you have to stress about it, it is not worth it. I would rather pay few hundred more and go to another dealership.

Michellericks

Apr 30, 2010

This is my first foreign car and I have to say that I may never go back to driving a domestic car. I never have to bring in my car for service just the usual maintenance like oil changes, etc. I live close so I always bring my car in for the free car washes. Every time I deal with Eric he makes me feel like all of my concerns are very important. He is extremely knowledgable and always very professional and courteous. Everyone at this dealership is awesome to work with. I feel like Eric is a friend not just a service advisor. He always remembers me and call me by name. I would recommend him to anyone that owns an Acura. He is the best.

vramirez2602

Apr 1, 2010

Excellent service! Hands down the best Acura dealer and service department in Houston. Jesus Montes always gets everything taken care of without me having to worry or stress. Each service trip I have gotten has been taken care of in a professional and timely matter. I would recommend John Eagle Service to those with and without Acuras.

dani89

Mar 29, 2010

after submitting pricing requests online to several dealers I decided on visiting John Eagle Acura for a test drive. The salesman I worked with was very professional and did a fantastic job of demonstrating the car for me. I was then provided pricing and everything was exactly as they promised with no funny business. I would recommend this dealer to anyone interested in an Acura. I LOVE MY ACURA! Thank you John Eagle and your professional sales staff!

mktate

Mar 29, 2010

My experience with this dealer began through and internet/eail inquiry. After engaging by email, my wife went to the dealer to further investigate and test drive. She was treated well and was given a "no-hassel" price. I returned with her later that day and we reached a deal. The JE folks were professional, courteous and prompt. I got a fair deal and am pleased.

ostrgae1

Mar 24, 2010

I recently had some repairs done and was helped by Eric Younger. He has been my service rep for several years and always strives to be as helpful as possible. He is very knowledgeable about Acuras and is great at trying to diagnose the problem as well as in explaining it in layman's terms to me. I appreciate all of the great service and helpfulness that Eric has given me throughout the years.

rick100

Mar 19, 2010

When I go in at there are no surprizes. I had an Explorer that always cost at least $600 for any work done.Eric is always up front on charges. He also takes a personal interest by checking the car to check the work was completed properly and the cleaning was superb. He has sent the car back for blemishes that the car wash missed. I am totally satisfied and am recommending John Eagle Acura!

cleblanc

Mar 17, 2010

I bring my Acura TL back to John Eagle Acura for all of my scheduled maintenance work. Jesus Montes is my service advisor. He is always professional and takes care of my car as though it were his own. He always makes me feel as though I am priority! The showroom is beautiful and the waiting area is very comfortable for when you're having service or maintenance work done. I wouldn't go to any other dealer! Thank you for making the whole experience of owning an Acura special!

najarmj11

Mar 16, 2010

Chien was very helpful and informative during this visit. More importantly, helped me clear up a previous issue that I felt was not properly handled by the pervious Service Consultant that I worked with. I will continue to work with Chien in the future.

tina05

Mar 8, 2010

John Eagle Acura service people are great! They are always friendly and very attentive. They get the job done on a timely manner and if that's not possible they provide a loaner without any hassle. The service team is very good at answering any of my concerns or questions regarding my vehicle.

tbeyert

Mar 7, 2010

I have dealt with the John Eagle family of sales and service staff for more than fifteen years. During that time I did not have a single complaint regarding this dealership. I purchased an Infinity (early 2000) based on appearance of the vehicle and was introduced to the service group. Since I had always been pleased with the service at John Eagle, I expected the level of service to be equal. I was very dissatisfied with the way the other dealer handled me and met my vehicles needs. I have found the entire John Eagle group to make me feel comfortable with most of my needs. Because of this I will continue to purchase and service my vehicles at this dealership. I have and will continue to recommend John Eagle Acura to friends and family. A special thanks to Eric Younger who always goes above and beyond to assist me.

baik.jae

Mar 6, 2010

Jesus is great, he's very honest and curteous. All the service advisors are great but he is one of a kind. When I first dealt with him for one of my regular mainteance, that was it. I've been going to him ever since. You feel confident knowing the serive you receive will be the best in town.

christineduncan

Mar 4, 2010

Jesus has been my Acura service advisor for the past 4 years. He is very attuned to providing excellent customer service EVERY time and always listens to me. He is always courteous, extremely helpful and I never feel like he is too busy for me. He also takes the time to educate me on the different service needs for my vehicle. Avery Barksdale recently helped me with acquiring a new MDX and he was alo very attentive to detail and couldn't have been any nicer or more helpful. I would highly recommend both of these gentlemen and want to commend their level of professionalism and quality. Thank you!!!

aroel

Mar 1, 2010

Since I purchased my Acura TSX I have had it serviced through John Eagle Acura and Jesus Montes has been my service writer.He is not only courteous and pleasant, but I always feel that he has my best interest in mind.He certainly makes my service experiences delightful. The show room is a great place to wait, if your service time is short.

babychelle

Mar 1, 2010

I am very pleased with my experience that I had at John Eagle. Vy was very professional and you could tell she actually cared about her clients. I was wary about going to that particular location because I didn't really like their service in the past, but Vy actually changed my mind.

Pammyg

Feb 27, 2010

I went in to buy a new remote because my old one broke. When I checked out the guy at the cashier, his name is et, came out and programmed my new remote. But that's not the best part, he noticed my cel and offered to pair it to my vehicle. I did not even know my car could do that. Needless to say, this is the first time i've evr gone to a dealership and the cashier had all the answers.Obviously everybody's well trained, which is a refreshing change;i'll definitely be going back for my car needs!

ksencio

Feb 26, 2010

Jesus always utilizes the caller ID and answers my calls to him saying "Hi Kim how can I help you". He always makes me feel that I am the only customer coming in that day. I have never had a problem with my loaner or my car after the service. He always lets me know when my next appointment is and says "I will see you then". I feel welcomed.

montla

Feb 26, 2010

I would recommend this dealer to a friend specially the custumer service i receive from Mr Jesus Montes he really look forward on helping me and taking care of everything i needed he really make me feel comfortable he gives you a reely good custumers service he makes you feel like if he is a friend of yours and you can count on him for help, the custumer service i got was geat.

jjwelborn

Feb 25, 2010

I brought my 2004 TL in for front brake rotor machining and new pads. Chien was very helpful with explaining the pricing and my options. While handling my brake repair, the technicians did a full inspection of my car and found that there was a faulty seal on the engine block and also that the mic for the handsfree link system was bad. These items were covered by my extended warranty plan and I was very greatful to Chien and the technicians for noticing these other items.Chien was very responsive with his phone calls and kept me posted regularly on the status of my vehicle. The brake service pricing was very competitive as other places only wanted to replace the front rotors and did not offer to machine them down to an adequate surface.In addition, the dealership also provided me with a loaner vehicle while I was without my car which was very convenient.Thanks to Chien and the John Eagle team for a great service experience.

jk512

Feb 25, 2010

I love taking my car John Eagle! I used to own a Lexus and their service was nothing compared to John Eagle Acura's. I know I can trust Vy to tell me what my car needs and get it back to me in a timely manner. She is always courteous and professional. I would recommend this dealership to anyone!

selockwood

Feb 25, 2010

I have never had a bad experience John Eagle. They have always kept me informed every step of the way. Any additional services that need to be performed are discussed with me first. I have purchased 2 bvehicles from them so far and I fully intend to return again. I will only take my car to their service department, nowhere else. I recommend John Eagle to every person that is thinking of buying an Acura. I also send anyone who is in need of a dealership for service for their Acura ro Eric Younger in the service department.

aroel

Feb 24, 2010

I have had my car serviced at John Eagle Acura since I purchased my car in 2006. I have always been helped promplty and professionally by Jesus Montes. Jesus has made to feel that my situation, whatever it is, has been important and would be taken care of promptly. I have recommended John Eagle Acura to friends, because of the treatment I Have received from Jesus

llannom

Feb 24, 2010

Work was completed as stated and done in a timely manner. Chien contacted Honda America on my behalf and acquired a warranty discount for the work to be done. Also replaced windshield that had cracked during stay at dealership. Chien kept me up to date with the progress on the repair of my car and set expectations on completion realistically. Loaner cars were readily available, clean and fun to drive while my car was being serviced. Hours of operation were also a plus -- knowing that I could see someone about service on the weekend and after work is appreciated. This is the second time I've had service performed at this dealership and will return again for scheduled maintenance and unexpected problems or concerns with my car.

jonahs

Feb 23, 2010

I have been dealing with the John Eagle Acura dealership for a couple of years and have found that they are very responsive to all of my needs. Vy Nguyen, Service Advisor, has provided such a great experience for me that I feel I will always be taken care of here. I would highly recommend this dealership for a job well done in every aspect.

LMS123

Feb 23, 2010

Everything about John Eagle Acura is top-notch, the environment, the people, the respect, the efficiency, the quality of work, the willingness of everyone around you to be helpful and kind and considerate. Some people don't agree with my decision to take my car to the dealer for service, but it's worth it to me, being a widowed female, to know that my car is getting the best of care and that I won't be taken advantage of. Finding a good, reputable, trustworthly mechanic is as good as gold, and appreciate it. Eric Younger has been my contact person in the service department for years and his integrity, knowledge, kindness, dedication and honesty is truly appreciated and since he is the "face" of the dealership as far as I am concerned, he should be acknowledged and commended for his efforts. I will continue to take my car to John Eagle Acura in the future and I am grateful for and feel blessed by their presence in my life now.

luzdel

Feb 23, 2010

Mr Montes was very polite and very helpful i will recommend him and this place to my friends the service was great and the place it very nice and clean you feel like it your at home everyone it just so nice they greet you and most important they make you feel like u are first priority.

natrice

Feb 23, 2010

Vy was very professional and took care of everything I needed as a customer purchasing a 2009 TL. There were a few things that the car still needed, in regards to service, and Vy handed them very professionally, and worked around my schedule. Richard was also very helpful. He actually sold me the car, and took care of me even after his portion of what was required was done. Richard made sure I understood everything in regards to how the car worked, and even called me up to make sure I was enjoying the car, as well as when I had a question, he made sure I spoke to the right person if he couldn't personally answer it. Both Acura employees went above and beyond what was expected in my opinion, and allowed me to feel comfortable purchasing my vehicle and getting the service it required.

typer

Feb 23, 2010

I recently went to John Eagle to get service on my integra. Vy Nguyen assisted me and I really appreciated her professionalism and kindness throughout the process. I didn't feel like I was even there long because of her constant communication with me on the status of my car. I felt very comfortable with her and will also ways seek her assistant for future service/repairs.

anbender29

Feb 22, 2010

Jesus has provided a great service here at John Eagle, and when I worked with him at Gilman Acura. He's personable, has great memory of who we were as customers (from another dealership over a couple years ago in fact). He was to the point, and explained problems and solutions to a satisfactory degree. Would love to work with him again.

fasteddie

Feb 22, 2010

Purchased 3 cars in 6 yrs. from John Eagle, when ever service needed have worked with Eric Younger who has always taken very good care of us, one of the main reasons I have purchased the new cars. It is great to have confidence in the service dept., Eric provides this.

txlazer

Feb 22, 2010

I don't understand some of these reviews, I have been dealing with John Eagle acura for almost 5 yr's I had an issue with the F&I person but I cleared that up EZFirst You need to know that I can be a PAIN IN THE REAR, I have very high expectations, and I'm not easy to please as a consumer, ALL my experience at John Eagle have been great, In service you need to ask for "ERIC YOUNGER" He will take care of you as if you have a friend in the business, If You need a loaner car MAKE AN APPOINTMENT HE WILL TELL YOU WHEN HE HAS A LOANER AVAILABLE AND YOU GO IN ON THAT DAY, BINGO..I HAVE GONE INTO JOHN EAGLE ACURA'S SERVICE WITH COMPLAINS ABOUT 4 OR 5 DIFFERENT ISSUES, WHEN I PICK UP MY CAR, EVERYTHING IS FIXED NOTHING HAS BEEN OVERLOOKED AT TIMES THING'S LIKE RECALLS ARE PERFORMED WITH OUT ME EVEN KNOWING UNTIL I SPEAK WITH ERIC. MY CAR IS ALWAYS VACUUMED AND WASHED BEFORE I PICK IT UP 100% OF THE TIME PEOPLE, NOT 100% OF EVERYTHING THAT GOES WRONG WITH A CAR IS COVERED UNDER WARRANTY, BUT IN MY DEALINGS WITH MR YOUNGER, HE HAS ALWAYS WORKED HARD TO TRY AND GET MY ISSUE'S COVERED AND MOST OF THE TIME HE'S SUCCESSFUL. BEING THE P.I.T.A., THAT I AM I FIND THAT IF YOU COMMUNICATE WITH A PERSON, TELL THEM WHAT YOU WANT / NEED / EXPECT YOU USUALLY GET IT. THERE HAVE BEEN TIMES WHEN SOMETHING HAPPENS WITH MY ACURA AND THEY WONT HAVE A LOANER AVAILABLE BUT THAT'S RARE. THAT'S WHY WE BUY ACURA 'S IN THE FIRST PLACE, THEY DON'T BREAK DOWN OFTEN SO UNLIKE FORD OR CHEVY THAT DON'T HAVE A HUGE FLEET OF LOANERS.THE NEXT TIME YOU HAVE A SERVICE PROBLEM, ASK FOR ERIC YOUNGER HE WILL WORK HARD FOR YOU AND DO THINGS RIGHT THE FIRST TIME.I WILL END THIS, SAYING I'M SORRY FOR THE RANT, AND I HAVE NO AFFILIATION WITH THIS COMPANY OR MR,YOUNGER,OTHER THAT HE IS MY SERVICE WRITER.

uhpesh

Feb 21, 2010

I have worked with several service reps. at John Eagle. Jesus is the only one I see now because he is an extremely nice person along with a great attitude. Working with him is something I do look forward too. This is my second Acura, and because of John Eagles work and service I will continue to buy another Acura. Good, sturdy vehicles. I recommend Jesus as a service agent. He will always keep you updated and will treat you with respect.

abroussard

Feb 20, 2010

Jesus responded immediately to the situation(dead battery) and had the problem resolved completely within 20 minutes. The battery was replaced under warranty and the vehicle was inspected for any other possible st up problems before it was returned to me. Jesus responded with a terrific sense of ugency. I am very pleased with everything that happened

david broussard

Feb 19, 2010

Jesus Montes is the finest service consultant that I have had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through. Makes my every vist to the dealership a quality experience.

mt018

Feb 19, 2010

I have a 2005 Acura and every time I have taken it in with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it off, picking it up, getting the problem diagnosed, etc.) but Jesus alleviates the hassle. Not only does he answer all my questions but he gives detailed explanations on why and what is it that I need or don't need. In addition, my time is of great value to me and when Jesus says my car is ready to be picked up, it is absolutely ready. The car wash is just the cherry on top. This is what I feel reflects good customer service-punctuality, honesty, knowledge and the ability to communicate that with the customer.

ostrgae1

Feb 18, 2010

My service rep, Eric Younger, is always very helpful, informative and tries very hard to ensure customer satisfaction. Eric also strives to provide me with a loaner car when repairs take several days, which is very helpful to me. Eric has been a pleasure to work with when I bring my car in for maintenance or repairs. Overall, I have had a very positive experience in bringing my car to John Eagle Acura; however, I think that the repair costs tend to be a little too high.

TeriHarwood

Feb 18, 2010

EXCELLENT DEALERSHIP, EXCELLENT PEOPLE, EXCELLENT SERVICE DEPARTMENT (ERIC YOUNGER)...THIS IS THE REASON WE KEEP BUYING ACURA'S AND WILL CONTINUE TO DO SO IN THE FUTURE. THIS JOHN EAGLE ACURA TEAM IS FIRST CLASS PROFESSIONALISM WITHOUT A DOUBT AND WITH THE UNCERTAINTY OF SO MANY CAR MANUFACTURERS, JOHN EAGLE ACURA CONTINUES TO PERFORM WELL BEYOND EXPECTATIONS!

violetmanderson

Feb 16, 2010

This is an EXCEPTIONAL dealership--fantastic accommodations. Its Service Department is phenomenal. I routinely have my car serviced at this location and am always impressed with the quality of the service and the professionalism of the Department's employees. I schedule my services through Jesus Montes. I believe his work ethic, knowledge, and pleasant demeanor are an asset to the Acura brand. He always updates me regarding the status of my service, reminds me of upcoming services, and follows-up after each service to ensure that I am satisfied. The experience is precisely what one would expect (and more) from a luxury dealer. I am more than satisfied with my purchase and am certain that my next purchase will also be an Acura.

JuanMalave

Feb 13, 2010

The service that Mr.Jesus Montes has given me is excellent. My cars have been taken car of during the maintenance visits, we have purchased several vehicles from this dealership and the attention from the service department has been outstanding in the hand of Mr. Jesus Montes.Mr.Jesus Montes has been always been there to support me and deliver the services needs to my vehicles. We have always been helped by Mr. Montes since he is bilingual and I'm able to communicate my needs with him since he speaks Spanish and english.Based on the services that we received from Mr. Jesus Montes we have decide to buy more cars form Acura.

RoxyK

Feb 12, 2010

I bought my new 2004 MDX online from John Eagle and have never taken it anywhere else for service, which has always been friendly, courteous, and efficient. I've always been able to arrange to use a loaner when my car's service was estimated to be lengthy. I have been very pleased that potential problems and any recalls outstanding were brought to my attention and promptly resolved. I feel that John Eagle in general and Eric Y specifically are looking out for my car and my best interests.

pamcriezis

Jan 12, 2010

We purchased our MDX in 2003 after also considering the Lexus SUV. To be honest, we knew the Lexus brand and reputation and had confidence in it. We were not so certain of Acura, but we ultimately liked the MDX and many of it's features better. We ulitmately purchased our MDX at John Eagle Acura at what was a fair market price. Since then, we have had terrific experience over the years and attribute a great deal of that to our service tech, Eric Younger. He's great. He has checked out service issues for us that ended up being covered by our extended warranty. He has had a loaner car available on a couple occasions when the repair merited it. He is always business-like and respectful, a true professional. Based on our experience, we hope our next purchase can be from John Eagle and it is a hybrid SUV so we can drive it feeling our comfort is not at the expense of our environment

Rusty _

Dec 29, 2009

I purchased a used acura from another acura dealer and had original warranty, certified warranty, and paid for the extended coverage. When I was shopping John Eagle sales team said several different times that the certified warranty was the same as the original. After several months of very good service at this dealer my original warranty expired. The next time I needed service I called and made an appointment and not until I came in did Alan in service tell me that it would cost me $125 just to look at my car. He said that the certified warranty was "Very different" from the original. My service (for an engine rattle) was likely to not be covered and I would have to pay for that in addition to the $125 fee.I asked what the difference in the two warranties was and he could not tell me. We walked together to the sales department and they could not tell us, Alan asked the receptionist at the front of the lobby for any documentation on the certified warranty and she said there was none, we walked to the finance department and they could not tell or show us anything.Short story is I left MAD, I went to another dealer and they seemed to think I was crazy when I asked about a fee just to look at the car, they found bad engine mounts and replaced them, fully covered, no charge to me.Get your story straight and dont spring bogus charges on your once loyal customers. I will never return here again.

Tx214

Oct 24, 2009

Promises, Promises, Promises What a sales pitch!!! When you buy a new car from John Acura that is what you get. Free car washes, loaner cars---so where are they? Everytime we have booked service we get the "sorry no loaner car" then when you throw a fit- they say "well, I guess we could get you a rental car" then why didn't you do that in the first place? Car wash- forget it- I don't have two hours to wait-and they know it! Thanks, but no thanks. No more John Eagle.

mcitizen

Aug 28, 2009

John Eagle commericals was the reason I went to them .I arrived on a Saturday and was confronted by a real nice saleman. I then was introduced to another saleman. It was horrible. He started to do his hustle on me about his other business that he does on the side. I was furious. He gave horrible CUSTOMER SERVICE.I then called on Moday morning and spoke with Moe the manager and informed him that I wanted another saleman. But I was not heard, Moe did not listen to my concerns and he kept me with this very un-professional saleman. Basically he was looking out for his self. He informed me that he needed this information for this and that. And it turned out to be a lie. He ran my son's credit and he was not even presence. This was one of the lies he told me. He said that I had to prove why I needed a second car. Then told me that I was approved because of my son. I informed him that my son was not applying for a loan. I thought this was against the law. I will look into this more to see if I can file some sort of charges against him or the dealer ship,for this.

esstookaytd

Jul 17, 2009

Sales person was short with me, and it made me feel like he had better things to do than help me with a purchase. When confronted about it, he just said, he would no longer sell me a car since neither of us would be happy. This is of course, after I already told him althought I was going to go with a different dealership (that was more responsive to me), and that if things fell through perhaps we could still do business.Probably the worst experience I've had dealing with a dealership.

scott_houston

Apr 15, 2009

This dealership was fantastic. Straight forward pricing and great customer service. I shopped all four dealers in Houston and I am glad I shopped John Eagle. Anyone who wants to be treated like you business matters and get a great price should go to John eagle.

thecacique

Mar 21, 2009

I will not recommend this dealer for service to anyone. After I drove over 45 miles to take my Acura for service and for a warranty issue, which I ended up paying over $500, they did not put my front bumper right and cracked the base of a headlamp. When I went back to show them what happened, the service manager looked at the issues and started blaming me for it and screaming that I was setting him up for that. I experienced the most unprofessional and low customer service ever. There are no words to describe the way a service manager conducted his business and approached a client. I sincerely hope that no one goes through what I went through at that dealership. It is very sad.

NAOMITALLEY

Apr 9, 2008

MY EXPERIENCE WITH JOHN EAGLE ACURA WAS GOOD. I WAS NOT HAPPY WITH THE ADD-ON INSURANCE (DISABILITY, HEALTH AND WHO KNOWS WHAT ELSE) THAT IS PACKAGED INTO "SPECIAL" INTEREST RATES. BUT, THERE WASN'T MUCH HAGGLING AND NONSENSE OTHERWISE.

lancethorn_3

Mar 17, 2008

Over priced, faulty loan papers, undocumented charges, and horrible service. I will never visit nor recommend this dealer to anyone! They will receive what is coming to them in the long-run, meaning I hope their doors are forced closed and go bankrupt. Do not trust these people and what ever you decide on do not but John Eagle

lexwelsh

Feb 28, 2008

I had the absolute WORST experience during and after purchasing a car from John Eagle Acura in Houston, TX. From the incompetent salesman to the absolutely horrible treatment from their finance department the experience is one I would never wish on anyone.The salesman was completely inept. He didn't have to do any real work or selling. I came in having done my research - I knew all the specs, had already taken a test drive, didn't need any kind of pitch and had virtually no questions. I guess I threw him off his game because he never asked for my ID or insurance card. They sold me a car without having verified who I was! I could have been anyone - I could have been committing identify fraud for all they knew. He realized his mistake hours later but they had closed and it was late. Since I driving back home (out of state) the next morning it was going to be days before I could fax him all my info. That ended up being lucky for me because once I got home and had time to pour over all the contracts and analyze the numbers I had several changes/refunds I wanted issued. That is when it got really ugly. The salesman actually threatened me over the phone because I hadn't faxed my documents (3 business days later) and I'm sure he was in big trouble over it. I'm guessing they can't sell a loan without those documents so they were sitting on a $27k loan they couldn't do anything with. The finance guy never returned my calls or emails, he was ivasive and down right rude. Through everything I always maintained my level of professionalism but I was firm about what I wanted.I am still fighting with them over an issue with my warranty. It has been elevated to the finance manager and I guess because I'm a female he has treated me like I'm an idiot. He was condescending and rude but I will not be deterred. I will fly back to TX to argue with them to clear the matter up if need be.Please, whatever you do - DO NOT purchase your next vehicle from these people. They are the epitome of slimy car salesmen.

gallahad2000

Oct 11, 2006

I bought a 2005 RSX here a year ago and in retrospect it was a great experience. I requested a quote online from several dealers and JEA came through with one a couple hundred over invoice. When I arrived to purchase the car there was no funny business with tint, "protectant", or any other unasked for dealer added accessories. The car I wanted at the price I was quoted, really the most you can ask for.

minnymoore

Sep 14, 2006

I bought a new car from them in February and traded in my car. A few months later I got a notice in the mail from the North Texas Tollway saying I had been on the tollway and hadn't payed and now there were fines attached. I told them I had traded in the car to Sport-City and no longer owned it. I called sport-city and they assured me they would take care of the problem. I have received three notices from NTTA and contacted sport-city who said they had taken care of this. It is now September 14 and NTTA just phoned again and said IT IS STILL NOT TAKEN CARE OF!!! I love the car I bought, but it is not worth this hassle and I will not buy another car from sport-city or any other John Eagle dealership and will definitely not reccomend them to anyone.