Jim Riehl's Friendly Cadillac Honda reviews

Wood boater

Apr 29, 2016

I requested that the 15,000 mile service routine be performed on my 2016 Pilot. Service rep was polite, and sincerely interested in my concerns. Mechanic thoroughly checked the vehicle and quickly performed all required tasks. The fee was reasonable, and I experienced nothing but professionalism and complete customer care from all involved, including the dealership cashier.

bobyshotgut

Apr 28, 2016

Brought car in for service (intermittently stopped running when i hit a bump). Service department told me it was my aftermarket alarm system and removed the alarm system and charged me for the work.The next day the car quit again, I took it back and they told me a wiring harness wrapping around the frame to the motor was damaged and needed repair. They repaired it and charged me for the work.The next day the car quit again. I took it back and they told me the ignition switch was bad. Since the car quit when I hit bumps I asked them-Did you wiggle the key/switch causing it to quit? They told me YES. They replaced the switch and charged me again for the switch and labor. This time before I left their parking lot i found a bump in their lot and ran over it. My car quit again!!. I took it to a Honda dealer on Gratiot in Roseville (Jeffry). There they found the problem to be a pinched wire between the gas tank and frame. They repaired it and I never had the problem again. I disputed my charge payment for ONLY the $100 it was to cost me for the Alarm re-install. They also contested my dispute and lied about the situation I state above. Ultimately I did not win the $100 dispute but in turn they lost a customer. Myself, friends and family will not patronage their dealership.

Catherine A Canaan

Apr 26, 2016

I did not have an appointment but you took me right away and oil was changed within 45 min. Everything checked on car and very good service.

bluelion

Apr 19, 2016

Alyse got me into the vehicle i was looking for and gave me a great deal on my trade I would recommend this dealership to everyone. The price they told me was the price it was no hidden cost.

CRVGIRL

Apr 5, 2016

I just traded in my 2005 CRV for a new 2016. This is my 4th CRV and they just keep getting better. I have purchased from Jim Riehl's before and have all my service done here. Great all round experience from the salesperson (Geoge Jablonski) to the service team. I always recommend Jim Riehl!

Kdog1959

Apr 1, 2016

Great job. Have gone to Troy Honda in the past. I will now be coming to Jim Reihl for all future service appointments and new vehicle purchases.

lightning95sc

Mar 19, 2016

The vehicle was originally purchased by my mother from this dealership and had all her service performed there, despite it being a CONSIDERABLE distance from her home.When I inherited the vehicle, I continued that tradition in honor of her, initially. But, I now continue to use their services because I'm always treated with courtesy, "friendly"-ness, and fairly.

Lovemyhonda

Feb 26, 2016

I have purchased 3 Crv's since 2001, my daughter is driving my 2002 now!! My Honda has never had any major problems!!! I puchased 2014 from Jim Riehls friendly. My parents bought a CRV the next day..we have been satisfied with this dealership since day 1!! Everyone is very helpful and friendly!

Jeff

Feb 23, 2016

This is my 4th Honda. A big part of wanting another Honda is how the sales are handled at Friendly Honda. Everything is transparent without any "hiddens". The adds you see on TV will be the price at the dealer. Salesman took lots of time going over the vehicle. I used to feel that I didn't need the review but I am very glad he spent the 25 minutes going over vehicle and technology functions as it would have frustrated me for a month until I "figured it out". Thanks Jordan!!

Damoore

Feb 7, 2016

Every time I visit the dealership, I am very pleased with the quick service and fair prices. the service people are always friendly and prompt. they always explain exactly what is going t be done and inform me if any other work needs to be performed on my vehicle.

LPowell

Feb 3, 2016

Could not have asked for a better car buying experience than I received last week. Friendly customer service from Alyse to the finance manager. I will always recommend anyone to buy a Honda from this dealer.

CRBill

Jan 8, 2016

The service team not only does a great job of maintaining my car, they help me find ways to do it inexpensively. When I first moved to Michigan I used Troy Honda since it was closer. They constantly were pushing stuff I really didn't need for my 20+ year old car, and pouted when I declined. Brian at Friendly tells me if I really need it, and set me up a couple of times with a lower cost solution elsewhere using reconditioned parts. Now that I have finally purchased a new car, I'm definitely going to stay with Jim Riehl's.

egu

Dec 16, 2015

Jim Riehl's Friendly Honda Service Center is one of the best auto-services and dealerships I have ever experienced. Not only very friendly, but also respect and listen to the customer's complaints to provide the best service, maintenance and vehicle repair in high quality and high efficiency with reasonable cost. Each serviceman is very experienced, reliable and professional. I live in Troy, but I would still like to drive a long way to this special friendly service center. Thank you.

lbiondo

Nov 28, 2015

when I told the service guy what I was hearing on start up on my car once in a while he told us what it was, that Honda was aware of the problem and was working on a solution. He put it in the computer so that when a fix comes up we will be notified.

SandyD

Nov 26, 2015

I have been taking my Honda to Riehl's for quite awhile and am always happy with the service. We had a little misunderstanding this time but all was resolved to my utmost satisfaction. Will continue buying my vehicles and having them service at Riehl's.

Kitt

Nov 19, 2015

Always taken good care of by the guys in Honda Service. We had been having a starting issue with my 2006 CRV, which was addressed and taken care of. I always am treated great by the service department. They go above and beyond to get you back on the road. Purchasing a Honda was the first good decision I made..I have 162,952. miles on my CRV and have had only to do oil changes and normal expected maintenancegreat quality vehicle

dimitri82

Nov 7, 2015

These guys are the biggest rip offs I have ever dealt with. They remind me of dealing with a used cars salesman. I went there for a diagnostics thinking they should be able to figure out what the problem is because that's all they deal with Cadillac cars. I could have gotten a free diagnostics at auto zone instead of paying $105 for it, if I knew they had no idea what the xxxx they were doing. They ended up telling me that there is a million of things I need to repair in my car but if I changed this valve it would fix the problem that I came in for originally. So, I went ahead and had them change that stupid valve which they charged me $170 for. After I left the repair shop, I started noticing other problems with the car that I hadn't noticed before as if they did something to it on purpose so I would have to go back to them so they could rip me off even more and not fix anything. I would never step foot in that place ever again. The biggest rip offs and manipulators I have dealt with. Period.

Ll

Nov 6, 2015

First time at this dealership and will be returning. Very professional friendly and knowledgeable service department. I brought my daughter's car in for service which was completed on time and cost less than original estimate. I'm going to bring my Cadillac in for service next.

snugz

Nov 6, 2015

Excellent Sales and F&I staff.Jordan went above and beyond to make sure I got financing at a competitive rate.Very responsive to my needs, and took the worry out of the process.

christopher84095

Oct 27, 2015

Professional, courteous service rep (Bob Baize), made my 1st visit amazing. I will definitely keep this dealership on my #1 list. for service and auto purchase in the future.

Dennis1010

Oct 23, 2015

My wife and I have purchased Honda's in the past, but at a different dealership. We moved to this area, and wanted to check out our new local Honda Dealer Jim Riehl's. We could not have been happier with our experience there, and now have new 2015 Accord to go along with our 2005 that is still going strong!

platinum guy

Oct 19, 2015

Todd Hanson was extremely efficient in my lease renewal. He explained the options that I would have and the process of a pull ahead lease.He was efficient in his sales approach and at delivery

10-10

Oct 18, 2015

Everything went well including getting the complimentary shuttle pick up from partridge creek and having my car washed!Great service intake guy - Tyler - he was very re assuring

thrutheyrs

Oct 11, 2015

I was there for an oil change, days later I was leaking oil, I took it back and the checked it out and did some cleaning, and it was fixed. They were all very nice about it and didn't make me feel stupid or incompetent. I was away from the dealership for many years, but I am now back and will continue to be bringing my car there for service.

Philiss

Sep 28, 2015

I have always taken my 2005 Honda CRV, yes 2005 to Jim Riehl's Friendly Honda especially since I purchased it there. I don't think I would own a car that is 10 years old if it wasn't for the mechanical staff at the dealership. They are great !!

jeanne4960

Sep 24, 2015

Great service! Thanks, George... very little negotiation needed. Just wish Honda would get with it & include the maintenance in their deals. Quick, painless signing of paperwork. Some dealerships make it a long drawn out affair but not here.

APL15

Sep 22, 2015

Everything went smoothly with purchasing a car. The Honda staff were very friendly and professional! This is the second time purchasing from this Honda dealership!!

janflynn

Sep 20, 2015

Rich got me right in for an oil change on Saturday morning. They always find a way to squeeze in another car! He was friendly, professional, and finished the work in short order. The Honda service team is the BEST.

Honda Girl

Aug 29, 2015

I am so happy to have changed from another Honda dealership to this one. The Honda service staff is very efficient and friendly. I once had the opportunity to wait on someone from this dealership while on my job, and they were just as courteous and friendly.

Vmoore74

Aug 25, 2015

Everything was great, smooth efficient transaction. Hoping your service departnent is as wonderful as the sales department when I come in for regular maintenance on vehicle.

Amy

Aug 21, 2015

Everyone at the dealership was wonderful to work with! From beginning to end the process was hassle free. This was our first time purchasing a brand new vehicle, and we appreciate all the help everyone gave us to make the process easy and relaxed. George was a great salesman. He made us comfortable, and we knew we could trust him to help us find the perfect vehicle. Thank you for making our first new purchase stress free!

csdav

Aug 11, 2015

Great experience - no hassle approach - not pressured - great way to purchase a new car - I would recommend this car dealership to anyone looking for a new car

Susie

Jul 29, 2015

The staffs are very friendly and service is excellent, and the price is fair. I always go to this dealer to have my Honda Pilot service done here.

Lois

Jul 27, 2015

Many thanks to Todd and to Dennis, too! I can't thank you enough for this purchase and how it was handled. It all happened so smoothly, and so fast! Todd knew what we wanted, what we and he had to do, and he made it happen! We went to see Todd on Wednesday and took home my new vehicle on Saturday morning! No problems, no glitches, nothing! Todd was honest, totally upfront, respectful and accommodating! Thank You so much! I have no problem and no hesitation referring Todd at Jim Riehl's Friendly Honda! They are more than just "friendly" they are the best!!!

rah19899

Jun 3, 2015

My husband and I had purchased a used 2012 Civic from a different dealership about 3 weeks ago and had a mediocre at best experience there. Unfortunately, the car was totaled 2 weeks into owning it, so we were once again out and about to find another vehicle. We are not the ideal buyers as our credit scores are fair, not great, but we decided we'd see about financing a new 2015 Civic instead of another used. We met with Todd in new car sales and explained our unique circumstance with having just finance a now-totaled car and our interest in a new vehicle. He was extremely helpful in explaining the differences between our 2012 and the 2015 and he had us meet with Dennis in finance. Both of them were just incredible to work with. They made the experience so easy and stress-free. Dennis was able to get us financed directly with Honda America Finance and he saved us about 5% over our previous interest rate. We came in to the dealership on a Saturday and had our new car on Monday night. I cannot thank Todd and Dennis enough for all their help and the expeditious manner in which they got us into a brand new vehicle. We will be customers of theirs for life.

Happy Camper

Jun 2, 2015

This was one of the smoothest, professional and rewarding car-buying experience I have ever had. I would not hesitate to highly recommend this dealership.

Kevin B

May 26, 2015

Rob was great to work with! He answered all of my questions, and I asked a lot, he was friendly, courteous and always promptly returned all of my phone calls.

Dixiedoo

May 24, 2015

In 2002 we chose Jim Riehl's for our new car purchase: a 2002 Odyssey. They have maintained this vehicle ever since. The knowledgeable service reps and maintenance technicians are honest, pleasant and knowledgeable. They go that "extra mile" to insure I understand what they're doing and that I am completely satisfied. I leave my dealer experience with peace of mind knowing my vehicle is safe and road ready.

kellerj

May 16, 2015

It provides not only good service for my car, but for me as well. They take me in the courtesy van to restaurant, business or home and pick me up when car is ready. I really appreciate that.

johnjr39

Apr 15, 2015

They did a good job of telling me what to expect and how long it would take. The problem was analyzed and explained in an honest, sincere way.

Kopera, John

Apr 15, 2015

This is our third vehicle from Friendly, but the first lease. In all cases the staff has been very helpful in helping select a vehicle without being pushy. We really appreciate the professional manner in which we have been treated.

Janel

Apr 4, 2015

My service was exceptionally good, I have only experienced great service at Friendly Honda. I have tried Jeffrey I'm very disappointed with Jeffrey but I love Friendly.

Shelly777

Apr 2, 2015

I thought all the employees at the dealership that we had contact with were friendly and helpful. George was very knowledgeable about the CR-V and helped me sinc my phone with ease. I'm very satisfied with the new vehicle thus far. Michelle Roberts..

Katherinehome7ataol.com

Apr 1, 2015

I liked the follow-up call after buying the car. Todd was willing to work with my schedule. Responded to all the questions I had.

wine guy

Apr 1, 2015

Very thorough and professional from start to finish in setting up the lease for my new Odyssey.Riehl has a terrific Honda service department which helps maintain my loyalty.

727driver

Mar 25, 2015

I always have a great experience with this dealership. No pressure sales and a very very honest and knowledgable service department. I recommend this dealer to everyone. I wish there where more dealerships like this one.

nh

Mar 25, 2015

make one dent and couple scratch on my CRV after the oil change and refuse to fit it. they try to told me that I am the person touched it up before bring the car to the dealer.

BF59

Mar 21, 2015

I am 55 year old retired aviation maintenance officer and have had worked performed at many different service departments across the country, and the guys at Friendly are the best. The personnel are friendly, courteous, and provide excellent service and feedback on my vehicle. They let me know of things that need to be corrected and those things that may require attention in the near future, with no pressure to get things done that are not necessary.

Goodie

Mar 11, 2015

This is my first Honda and so far it has been a very good experience. The people at the dealership have been very friendly and helpful. I would recommend this dealership to family and friends.

JosephRaju

Feb 25, 2015

This is the second Honda we are buying from the dealership. The salesman Steven was extremely helpful and very informed and answered all our questions. Assisted us from the beginning to the end. The environment is extremely friendly.

Honda User

Feb 1, 2015

Love the new 2015 Accord. George/Friendly Honda worked with us to create a lease deal we just couldn't pass up. Would recommend this dealership to family and friends.

oskee20

Jan 27, 2015

All the team member of Jim Riehl's Friendly Honda Service Staff are doing their job. I highly appreciate the kindness and attentiveness to the customer problems. thanks a lot to all of you.Oscar

Fit4Life

Jan 24, 2015

The Rhiel Honda service team members are attentive, polite and professional. From the advisors to the porters, they are always energized and eager to please the customer. It's typical for a dealership to bend over backward prior to a sale, but Rhiel keeps it going throughout the ownership experience.

Georgia Gina

Jan 23, 2015

I will forever be a Jim Riehl's Friendly Honda customer! Thankful for how well they take care of me, every time I come in.

atlanticpresss

Dec 25, 2014

Your service center opened on time. Richard if a fine gentleman. Work was done quickly. I enjoyed the coffee. Maybe you should have some treats for your loyal customers. jws

Debbieg

Dec 24, 2014

I drove my first Odyssey for almost 14 years. It was time to get a new one and I am super happy with the sales experience.

janflynn

Dec 23, 2014

The Jim Riehl service team is outstanding! My 09 Pilot is in spectacular condition, mostly due to the extraordinary service at Honda. I brought the car in for regular maintenance, but there were a couple of additional concerns. Bobby listened carefully to my concerns regarding wheel alignment (Michigan roads can be brutal). He checked it immediately and brought back the form with the exact measurements taken for each wheel. The wheels were aligned to 0.00. I also had a concern about a slow leak in the front tire. The slow leak was confirmed, but after discussion with Bobby, I determined that it wasn't a safety hazard and that I could wait until I needed new tires to replace the tire. I have 115,000 miles on the Pilot and it runs beautifully -- just like when I drove it off the lot!

M.AnneV

Nov 11, 2014

Most of the employees were very friendly and helpful. I initiated looking for quotes on the internet. I had 3 dealers contact me,friendly was the lowest. To make a long story short I bought a vehicle as well as my parents did! I LOVE MY 2014 CRV

Emi1010

Nov 3, 2014

My experience certainly exceeded my expectation. Jordan was really helpful and answered all our questions. It was refreshing to see service that was centered around building a good experience for the customer - I will most certainly return and recommend this place to friends and family.

carlynjroth

Nov 1, 2014

When making appointment for oil change service department knew immediately about safety recall. No waiting for service. Richard was very knowledgeable & friendly. Great service every time! I feel confident my car is getting excellent care! Love the car wash, too!

drose92264

Oct 20, 2014

Service was exceptional as always. I have never run into any problems at Jim Riehl's Friendly Honda. Great staff and service professionals. Excellent service every time.

jazzyjanel

Oct 17, 2014

great service and excellent customer service with no problems at all I definely would recommend this dealership to everyone and honda vehicles as well. The service man was ver accommodating and address all my questions with full explanation and recommended only what was needed at the time.

przybym

Sep 30, 2014

Carl was exceptional to work with, answered all of our questions and we didn't feel like we were being pressured orhurried. Went over and above in allowing us to see under the vehicle and speak to the mechanic and show us specific features of the vehicle.Ryan, was also a pleasure to work with, was very informative and helped us to better understand the extended service agreements that were available and the loan detail. There is no question whether I will come back.Feel confident about having the routine service done at Jim Riehl's.

MIALT1

Sep 13, 2014

I received an e-mail saying there is a Free first check on my new Honda civic. I called the service center and made an appointment with Bobbie. When I arrived a Service Tech helped me, took my car and politely told me to have a seat in the waiting area. He said it would be less than an hour, including the Oil change i asked for. In about forty minutes he came and said my car is ready. He went over the Multi Point Vehicle Inspection Checklist, said there is no charge and thanked me. Fast,efficient, complete, polite and friendly service. I highly recommend this dealer and service department.

mdrutkow

Sep 5, 2014

As usual, I was greeted promptly by super friendly staff.. My car was inspected and winshield chips were brought to my attention and repaired in minutes. Oil was changed and I was out the door in 45 minutes. This is service heaven!!!

plim5804

Aug 25, 2014

Mr. Hanson was very friendly and helpful. He worked efficiently to prepare the vehicle for me and he was very informative on explaining the details of the car. His patience and good attitude made it an excellent experience when purchasing the car. Very personable!

ankica01

Aug 13, 2014

Brian is service is awesom. Always friendly and helpful. Our 2001 Accord came in with obvious trans problems at 205000 miles. Service checked it out anyway after warning us that if it was the trans it would be expensive, we already knew that. It was the trans and befor we came to,pick up the car Brian had already gotten an appraisal for us in case we wanted to trade it in. No pressure just thought we would want options. Brian set us up with Rob in sales and an hour later my 20 year old son was leasing his first new car a 2014 civic. Our third new honda from this dealership and we recommend them highly.

drose92264

Aug 6, 2014

As always, the service received at Jim Riehl's Friendly Honda was fantastic. I am always pleased with the service I receive when I bring my car in for maintenance. Keep up the good work!!

perfect7235

Aug 5, 2014

George Jablonski was very prompt with all my paper work and got it done on time he is very cooperative and friendly just like their name, I enjoyed doing business with them and happy for the service rendered to me hope they will provide the same service of maintenance too.

tcsgoblue

Aug 2, 2014

Todd Hanson was great and gave us a good deal on the lease right from the start. We shopped around and other dealers were not even close. The is the third car we've purchased from Friendly Honda and I recommend this dealership.

jazzyjanel

Jul 29, 2014

Excellent customer service! George was very helpful and very professional. Dennis was full of information and explained everything thoroughly. My experience was an experience I will never forget.

joetrans

Jul 10, 2014

The Service Personnel were friendly and patient with us. The issue was our 2 year old put a penny in the CD slot of the radio. They researched options that they could do at the Dealership before being forced to send it to Honda's radio repair center. They even contacted Panasonic, who manufactures the radio for Honda. They did a good job of addressing the issue while keeping the price as low as it could be. I feel I can trust their advice. We're glad we live close to a good dealer.

janflynn

Jul 3, 2014

I recently took my Pilot in for the 100,000 mile maintenance check. Because of the excellent service at Jim Riehl's Honda, my car is in top shape. The service people are quality folks who take pride in their work. Brian was attentive to my concerns about the maintenance to be completed, and he kept me apprised of potential mechanical problems, giving me choices of what needed to be done to the car. I appreciated his enthusiastic professionalism. He was knowledgeable about the repairs to be done and answered my questions. You guys are the best!

Lamaquina

Jul 2, 2014

First time I have utilized the Service Department. Awesome experience! Very friendly, prompt and honest. Would recommend this dealership to all family and friends. They went above and beyond!

Celadorjcp

Jun 6, 2014

Todd was quick, efficient and professional. We were able to get all the paperwork, financing, and car ready while we went for a quick lunch.

kpegan75

Jun 5, 2014

This is the second CRV I have purchased from this dealership. My first Honda, a 2003, gave me 11 years practically service free. I did not hesitate to go back and buy my new 2014 at this dealership.. My salesman, Todd Hanson, was very attentive and answered all my questions. I saw him on Wednesday and picked up my car on Friday. What a great ride!! I look forward to many years with my new HONDA..

csklut

May 24, 2014

I loved our sales person Steven Winkler, he is very educated on the vehicles we were looking at and very personable. We were looking at the Madza6, Toyota Camry and the Honda Accord and went with the Accord because of Steven. I felt very comfortable asking him questions and he showed us clippings after clippings of how great the car rides and the ratings it has received. He is just a great guy.This is our first purchase of a Honda car and so far love the car.I guess it was our lucky day that we got Steven for our sales person and a great deal on the Honda Accord.Thanks Steven.Cindy & Jim

rmsmasmi

May 22, 2014

My experience from the sale and to service made me a Honda person, as evidence by the Accord that I have in Florida. thank youRichard

Dnose

May 12, 2014

After trying to solve AC problem myself unsuccessfully, I took my 2002 Honda Civic to Riehl's Friendly Honda. The fault turned out to be an unusual failure of a sensor on the compressor. Though the repair took three days, I feel that the work was done in as timely a manner as possible and I was charged only what the normal fee would have been. I spoke to the tech when I picked up the car and was pleased with how forthcoming about the repair and his efforts he was. All together an excellent experience.

mmg2014

May 1, 2014

I had a great experience buying my new car. George J. was great to work with. I came armed with my research on new cars and my trade in. George matched the price we wanted and could have gotten at another dealer. I also got a good and fair price for my trade in. My husband had bought 2 other Hondas but this was my first Honda. As a former Saturn Owner who liked the low key Saturn buying experience, I was not looking forward to the buying experience of another car. However, I was pleasantly surprised and pleased with my experience with George J. at Honda. It was no pressure and fair in all respects so I came away feeling very good about the experience. I would definitely recommend George J. to others who are ready to buy a new car from Honda.

sharzewski

Apr 27, 2014

During the preliminary stage of inquiry and investigation our salesman, Jordan Mazzola, was very patient and answered every question. We never felt rushed. He kept us informed on the status of the vehicle and when we could take delivery. We truly felt no pressure, like it was all about our happiness. When we picked the car up, Jordan spent a great deal of time walking us through all the aspects of the car and the navigation/electronic system. He made sure we were comfortable before we left. We would certainly recommend Jordan and Riehl's to our friends.

alnyquist

Apr 20, 2014

I arrived early for my service appointment, but no problem, the Service Advisor took care of me right away. He explained what would be done, what would be checked, and what would be required on the next service check. My vehicle was serviced promptly, oil changed, inspected, washed and ready to go, and all this much sooner than I expected. Could not have asked for a better service experience.

Lamaquina

Apr 20, 2014

Absolutely love my Civic. George was great in keeping me informed and getting my car to me quickly. I would definitely recommend him to everyone -- Valori

kljajic

Apr 7, 2014

Rich was awsome. He explained everything in details and provided the best service I ever received at a dealership.Eddie at check out is a different story. Eddie was not friedly at all and did knot know how to apply the discount/coupon I received from this dealership. Eddie had an Attitude big time and did not know what he was doing. I understand it was 3:00pm on a saturday and he wanted to go home. I spent almost 4 hours at this dealearship for the repairs on my vehicle and expected to be treated a little better.Another item I was not happy with is the Total Glass Solutions. The work they provided was not good at all and I dont like the fact that they charge you first beofre they even do the work. My glass is stil chiped and it doesnt look like they have done anything to it.I had my glass fixed at other places and after the work was done, you can't see the trace of chips. My point is the repairs from other companies are much better.

csuchomel

Mar 27, 2014

Brian is truly a fantastic employee. Keeping it short... He gave me the what why and how of my vehicle problem. Contact me for more

mdrutkow

Mar 20, 2014

Extremely friendly and informative staff. Comfortable waiting room. Free coffee and TV. My car gets as thorough check up. Its a nice break from the rat race.

calockg

Mar 19, 2014

Bobby was my service advisor, friendly and knowledgeable, honored my Costco discount. I will always go to Friendly. I trust George in sales and will buy my Hondas from him.

geranium2

Mar 12, 2014

I've used Riehls Honda dealership for years and have always liked the fact that they are so courteous to women who bring their cars in for service. And I appreciate the ride home when its necessary.

lemark

Mar 8, 2014

Are sales men was very,very good, explained everything to us , I drove it for a test drive , my husband and I both liked the car very much

sniederlehner

Mar 3, 2014

Friendly and helpful service rep. Did not have to wait long for vehicle. Waiting area clean. Service rep helped solve a problem I was having with keys though I was in for regular maintenance. Would recommend Honda service.

wmjoleary

Mar 3, 2014

We used the Costco auto purchase program. We worked with George Jablonski. George was extremely helpful and knowledgeable. My wife and I agree that this was the easiest and most satisfactory auto purchase either of us has ever experienced. Wonderful service and attention to detail.

grammarman

Feb 27, 2014

I have always found the service staff to be friendly and determined to please the customer. If I have to wait in the lobby, the free newspaper is a nice touch.

drose92264

Feb 2, 2014

Always a pleasure to bring my car in for service. Facility is always spotless, service is great and quick. I expect my Civic to last for 200K and the service team at the dealership gives me confidence that my goal is realistic.

maeerola

Jan 29, 2014

Easy and quick service. Brian was professional and courteous. Professional advise and recommendations, definite willingness to help! I've had good experiences with Friendly Honda as well as Friendly Jeep.

kamurawski

Jan 22, 2014

Bobby was extremely helpful and friendly. The service was completed quickly and efficiently and I was taken in right on time. Great job! I will be back.

sharjamal

Dec 26, 2013

Both Jordan Mazzola and Dennis Ford were great to work with. They were happy to be helpful and were accurate in answering questions. They returned telephone calls promptly. All in all, a great new car shopping experience. I will definitely refer friends to your dealership; in fact, I have already made positive comments about your dealership as well as Dennis and Jordan on my Facebook page. Couldn't be happier.

oalkatib

Dec 23, 2013

Working with Todd has been a great experience, very sharp and professional. I would defiantly work with him again, and recommend all to this dealership.

yosko

Dec 22, 2013

George was great to work with, he delivered on everything he said he would. Dennid was great also, very helpful in reviewing the documents he had for us.

alligator1

Dec 11, 2013

Best, courteous service department and sales people ever. I recommend them to everyone. Be careful where you purchase your vehicle as a lot of dealers are not as helpful as everyone that works here!

LindaOB725

Nov 29, 2013

Great job with special thanks for finding ways we could save money without sacrificing quality! Every little bit helps! Everyone we talked with very friendly, from the person who made the appt. by phone to right on to the person who took the payment. Riehl's is the reason we have 2 Hondas and May eventually be the choice of our sons. it'll certainly be our choice when we need a new car in a few years.

susanserafini

Nov 27, 2013

When my 2012 Honda CRV wouldn't start last week while out shopping your service dept. sent a tech out to give the car a jump. I took it in 5 days later and under warranty, it was found the battery was faulty. They didn't have to send a tech out to jump the car, but they did. They were efficient and checked out the car to see if there was a problem draining the battery. I feel confident that I don't have to worry about being stranded in my car while out. Everyone at the dealership and service dept., right down to the lady who does the payments and paperwork are just wonderful all the time!

DaveDudek

Nov 20, 2013

Good review and problem cause determination. The vehicle has an inherent transmission problem which is not the fault of the dealership. I purchased the ambient lighting harness.

calockg

Oct 25, 2013

Everyone I encountered from the time I arrived until the time I left was friendly and greeted me with a "hello". Efficient service. Good Job!

ullri1

Oct 3, 2013

Very good experience with sales department and service department. I have always had good service except for one time and it was remedied immediately and courteously.

janflynn

Sep 29, 2013

Jerry was professional, helpful, informative, and friendly. He showed me the new equipment that would be used on assessing my Pilot and explained the way it worked. I appreciated all the service people who worked on the car yesterday -- there were probably four or five and I didn't get all their names. When I called the dealership later that day to find out when the car would be ready, the person who answered the phone was cheerful, positive, and specific about what time I should plan to pick it up. When I had questions, they were answered completely and without drama. The Friendly Honda folks are true professionals building a business on excellent service. Two thumbs up!

vmsibou89

Sep 29, 2013

Professional & great customer service, definitely recommend this dealership. They were very friendly and explained to me everythin they did which I appreciated. If I have any other needs ill be sure to go to this dealership.

Dixiedoo

Sep 8, 2013

After looking at a Toyota Corolla, we purchased a new Civic from Jim Riehls. it was a pleasant experience as everyone in the showroom was friendly and helpful and quite knowledgeable. Based on my own research, the price and financing seemed fair. Two weeks after making our purchase, I remembered an accessory I wanted but forgot when we closed our deal. I left a voicemail for Jordan, then called the service dept just to find out how long it would take to install the door guards. After a brief conversation with Bobby, who answered my questions completely and patiently, he connected me with Mike in parts. Jordan did return my call and was concerned that my request for the door guards was handled to my satisfaction, which it was. The parts came in the next day and were installed the day after that. The service was quick and looked great. They did give me a break on the price/installation, treating as if I had done this at the time of purchase when we had added other accessories. Everyone I spoke and dealt with treated me with respect and concern. The service department was busy that day (as there were several other customers in the lounge) but I was in and out faster than they had quoted me. Each one asked me if I was satisfied or had any questions. They insisted I call if there was any problem. Which I would; but there isn't. We have been taking our 2002 Odyssey to your service dept since we bought it there and have never, ever, had a problem with any member of your team. We are completely satisfied with Jim Riehl's Honda.

ccleslie

Sep 6, 2013

I bought a used Honda CRV in April, 2012 from Jim Riehl. As part of my purchase, I received a new battery. Fast forward 9 months and my Mom is having trouble with the battery but she now is can't drive to a dealership in Tampa, so she bought a battery locally, although she should have had it replaced at the dealership. Jerry Thavet, the head of service was able to refund the what my Mom spent on this battery. It took months to get it worked out, but it was worth the wait. Cudos to Jerry.Thanks,CC Leslie

lylocke

Aug 29, 2013

The service advisers I have encountered have always been friendly and helpful and not too pushy about the services I require. The mechanic, Tom is awesome! And I look forward to talking with the cashier, Louise, as she is friendly and completes the wonderful service I receive at this dealership.

alligator1

Aug 21, 2013

Please consider carefully the dealership that you go to when purchasing your new Honda. Everyoneat this dealership is so friendly and helpful unlike other dealerships that we visited. Would recommend them to anyone!

fredtheengineer

Aug 15, 2013

My experience started with Brian in Service when I brought in my 2009 Honda Accord with a problem with the driver's side window controls. Brian was able to get the window rolled up even though the replacement part would not be available until the next day. I asked Brian about the possibility of an extension on my warrenty and he referred me to Dennis. Dennis explained that Honda does not warrenty beyond 120,000 miles, but suggested that I consider purchase of a 2013 model, that with the equity in the 2009, the current low interest rate and the clearance sale they might be able to get me into a new car with little or no increase in monthly payment. Dennis referred me to George Jablonski and now I am the proud owner of a 2013 Honda Accord. George worked hard to obtain a car with the options and color I wanted and to get the car delivered in a very short time. I am very satisfied with the performance of these three gentlemen and am pleased with the new Honda.

Ybradley

Aug 6, 2013

The customer service was excellent. I was sold on the service. George provided me with what I was looking for in a new vehicle and I am very pleased.

bees1115

Aug 3, 2013

After checking for problems, recalls, etc., I was out the door with my clean car in one half hour for my oil change. As usual, everyone was courteous, efficient and very helpful. I heartily recommend Friendly Honda!

echang

Jul 29, 2013

My experiences at the dealer had been great. Staff explaint to me what they are going to do and approximatly the time of services. It is surprises at the end. Please keep the diligent work.

Dougie248

Jul 18, 2013

Brian went above and beyond to help us. We had car trouble on our way back from Boston and had another Honda Dealership fix our car. After paying $3000, the check engine light was still on. Brian helped us and they even got the other dealership to pay to fix the problem they never could. So the other dealership paid Jim Riehl's Honda what it would have cost us to fix it. Thank you Brian for standing by us!

susandickinson

Jul 11, 2013

I really loved my buying experience at Friendly Honda and I really love my salesperson Jordan Mazzola. He took very good care of us and went over all the buying details with us in advance. He is very helpful and sincere and he is a great asset to your team!!

Bochengoy

Jun 12, 2013

Todd was excellent! My brother referred to him because he was honest and knowledgeable, and not a high pressure salesman... He was right! When I picked out the Civic, Todd answered my concerns very well, and he presented the warranty and numbers and terms of the lease very clearly. In all, I was very happy with my experience at Honda. I would not hesitate to refer a friend to this dealership, particularly, to Todd.

Dana49

May 31, 2013

we have delt with this Honda dealer for 8 years and like their service. This is our 4th Honda purchase from here. The sales man this time was new that we delt with, and not as effecient as our past sales man.

dgennette

May 31, 2013

Everyone was friendly, efficient, and knowledgeable. George made turning in my Civic and leasing a new vehicle an easy process. This is not my first lease with Honda and won't be my last. I love my new CR-V!

beckerb50

Apr 25, 2013

I bought my 2013 CR-V for my wife at Friendly, based upon previous dealings with your service department with my 2001 Accord. The CR-V had a wining noise in the rear. Your service guys had the problem diagnosed (a bad wheel bearing) and repaired within three hours. Yes, I am very happy with your entire staff at Friendly. Thank you, Bernie Becker

carnivore99

Mar 23, 2013

first of all the guy was not happy that we came on a saturday. clearly pissed that he had to put gas in a vehicle for us to test drive.sales associate clearly annoyed that he didn't have our color choice available and he would have to trade with another dealter. .. clearly pissed that we asked for money off the vehicle that he wouldn't even go ask his boss., so much so that he ripped up the sales quote in our face! I do not recommed going here if you want to negotiate the price of a vehicle, or if you want to be treated with respect and courtesy. DO NOT recommend this place!

kvallus

Mar 6, 2013

I went in on March 5th for an oil change and was notified of a recall. Brian was very courteous in helping me set up the appointment to fix it. My car was finished (and washed) within a half hour, and I have my recall appointment set quickly and conveniently for my schedule.

djchapman

Feb 26, 2013

George was very helpful and answered all questions. He was also very good at explaining the car system and controls upon delivery.This is the second vehicle I've gotten through George and reccomend him highly.

wbates

Feb 2, 2013

Great sales team and the entire process was professional! From the time I walked in I was treated like an important potential customer. Would recommend in a heartbeat!

mzdlop

Jan 23, 2013

I have bought cars from George and I have used the service for years--I love my Honda's. I get great service and Louise, is just super!!!

Gerald Goltz

Jan 11, 2013

Disapointed I had to bring back the car twice for the same reason! I had to also pay to have it towed in for service. Originally they said battery, altinator, & starter all chhecked out. It ended up being the starter.

mordow

Jan 5, 2013

I have brought in my Honda CRV twice for an oil change---I have always had wonderful quick service.everyone is friendly. I like that when your car is ready-Brian comesout to tell you what was done and thanks us.Also our vehicle is always washed-which is a nice touch.

onyxlover

May 22, 2012

This was the best dealership experience I've ever had! They were so friendly and courteous! They even threw in 3 free oil changes! Every part of the transaction was pressure free! I would recommend that everyone buy a Honda at Jim Riehl's Friendly Honda! Their name is so accurate!

johnMbuyer

May 12, 2012

NEVER NEVER BUY A CAR from this dealer. Sales people are biggest scammers and liars. They will tell you that you are getting a new vehicle, but when they deliver, watch out for the mileage, they will sell you an test vehicle. Sales guy will promise to reimburse for coming to the dealer, don't believe, another lie. Lie after lie..Please take my sincere advise and go to another dealer even if it is a few miles extra drive. I learnt the hard way but you save some peace of mind by staying away from these guys.