Jim Norton Chevrolet reviews

Anita Sells

May 20, 2016

The staff was very friendly, and concern about the care for my car, and they made sure that I was in a loaner car until mines was repaired. Good Job!!

kasandraray

May 13, 2016

The staff was very friendly and quick to work on my car. They have great customer service. They were very informative up front and had a great atmosphere.

allaura

May 11, 2016

We had a very good experience with your dealership. Our salesman, Taylor, did a superb job in helping us find the Traverse that would meet what we were looking for. Also, Kelly, in parts, was able to help us in ordering and getting installed some items we wanted to add to our Traverse. He went above and beyond in making sure we received the items we wanted and ensuring we were charged correctly to have them installed and getting us into service to have them installed. Thanks also to Todd in service for being able to do the install for us.

Billycape

May 3, 2016

Great friendly staff, car fixed quickly and with a free car wash. Highly recommend. Sales staff very friendly as well. Pricing was very competitive and no pressure.

rpowers

May 3, 2016

Our salesman Derek P, went out of his way to find us the perfect vehicle for our payment needs!!! Couldnt ask for a better guy to get the deal done!!!

Jana and Randy

Apr 26, 2016

Never, in fact they lost a customer while trying to settle this 3 months ago. Took our new Camaro in for decals to be added. Received gills instead. Then the next morning my wife put her stuff in the back to find multiple cigarette burns and ashes all over the backseat. The service manager over the phone told me I was lying, and they wouldn't pay for it. That was near three months ago. I went back today because I'd never heard back. Same service manager again was rude, and completely inonsiderate. I'll gladly pay any price to not go back

Randall Tyler

Apr 25, 2016

Derrick was one of the best salesman I've worked with. However, the service and parts manager is the most rude person I've dealt with in a dealership. I'll pay for any thing that goes wrong out of pocket and even my 75 dollar oil changes to avoid this Place. Derrick Pressler you're wondrous and I hope you find a better dealership to thrive at.

J. Davis Homes

Apr 19, 2016

Great Experience! Service Counter & Bay is extremely welcoming and clean! Walked the dealership and visited with the GM, Billy Caperton, was very impressed with the facility and the staff. Billy is Top Notch and a pleasure to do business with always!! I will do all my business at his dealership. Thanks, Jason Davis

GMC Guy

Apr 7, 2016

The service rep was very courteous, excellant communication , provided Loaner vehicle, repair was good and done the next day. I will return here for future service

fowlersmom

Apr 1, 2016

Michael Lusnak is a great salesman! I came from KS to buy a used Toyota Prius. Michael is a very professional and polite salesman. I highly recommend him. The only downside of the sale was the person I had to work with to settle the financial side of the transaction. He was very pushy to purchase an extended warranty.

Frogmama

Mar 31, 2016

I have purchased from another dealer 5 automobiles.Jim Norton is My New awesome dealer. Such a better experience, by far. And all they do to keep you coming back. It's so amazing. I already have recommended them to several people. They gave me a great deal. Thank you Jim Norton Chevy

Kelly Sucher

Mar 27, 2016

Review of My Salesman : Michael Lusnak was the Salesman involved on My Purchase of the 2007 Hyundai on March 15th 2016. Mr. Lusnak is an exceptional person / salesman to deal with on any purchase made at Jim Norton Dealerships... His Character , Knowledge , and Personality would be Rated as : "Professional" . Mr. Lusnak has been the "ONLY" Salesman that I've encountered that is more interested in allowing someone interested in a Vehicle to "Take-Time" before approaching with any questions about "What Can I Sell You Today" ??? Mr. Lusnak presented Himself with No Pressure and Many Questions about : What Characteristics are You Looking For in an Automobile ??? ... and "THAT" is what eased the tensions on dealing with any "Used-Car Salesmen" . Mr. Michael Lusnak has been the Kindest , Most Patient , and Knowledge-able / Helpfull Salesman that I've ever encountered . He's A 5-STAR Salesman !!! ( ... and , I may be returning with another person that I've told about My Experience with Mr. Lusnak , and She is interested in the purchase of a Vehicle too !!! I'll probably be visiting Mr. Lusnak again next week . Thank-you.

Pontiac

Mar 27, 2016

My experience at Jim Norton was great, I told Michael exactly what I was looking for and price range. He pointed me to exactly what I was looking for. The first truck he showed me was the one I felt in love with it, it was a fun and fast experience. I recommend Michael at Jim Norton Chevrolet to all my friends and family. I will definitely go back in the future.

LESLIEPETEY

Mar 24, 2016

I called ahead, told Mr Lusnak what I was looking for, when I showed up, he had the keys to vechiles matching/meeting my needs all ready to go, really helped me out because time was at an issue for me. I decided on a car, we agreed on a price and trade in value, then the dealerships online credit app helped speed up that part of the car buying experience. And a very nice ending touch, while we were in signing papers, Mr Lusnak washed and filled car up with gas. Everything from the salesperson to the finance managers, to the reception area treated us like VIP customers. We even left with two gift sacks from the finance manager, all in all made us feel special, important and like our business was very much appreciated. And I might add since then, I've received two text messages from our salesman, Mr Lusnak, checking to make sure all is good with our car!

jordan2016

Mar 22, 2016

Michael was able to get me into a great car quickly after totaling my old car. I enjoyed the experience and was able to choose from several good used options.

kenser09

Mar 22, 2016

I was in and driving away in my new preowned silverado really fast! They had an awesome preowned inventory and were significantly lower on price than their competitors. Eric brock had a lot of hustle while dealing with all of the paperwork and made my experience a great one!

Tim & Bev Atkins

Mar 20, 2016

Betty Dowdy was AWESOME!! We called her told her we were coming from Arkansas & told her what we wanted and she & staff made it happen! We love our Tahoe! It was pleasant & no pressure and we so appreciate it!! Thanks so much!

jjgreen1906

Feb 22, 2016

We were greeted immediately upon arriving to the dealership. All of our questions were answered and the salesman was very knowledgeable about the car that we were interested in. We received a great price on the new car that we selected and we are very happy with our purchase.

Penny12345

Feb 22, 2016

Courtney was more than happy to help me, and went above and beyond what I was originally anticipating. Kylee and Courtney helped me get into a great vehicle. Great staff!!

Court.d11

Feb 17, 2016

They always have free coffee and refreshments while you wait.. They also washed and vacumed my car for me for free while I was waiting for the oil to be changed they just go the extra mile to keep my car running and looking good!!! I love my dealership!!

bjs74012

Feb 16, 2016

I am never skeptical about taking my car in for service at this trustworthy dealership...This time was just as professional and courteous. Excellent service! I even went to sales and was shown a couple of new cars, when I am ready I will definitely return to Jim Norton Cheverolet.

Oneton

Feb 7, 2016

We were looking for a new vehicle. They were very courteous and respectful to what we were looking for. They went out of their way to please us. I would definitely recommend to friends looking to buy a new Chevrolet

Canefan

Feb 4, 2016

I took my car in for what I thought was a minor issue and the mechanics found some very serious issues that were all covered under the warranty. I had gone in on Friday and was given a loaner because my car would not be finished until Monday. I received a call on Saturday that my car was ready. The mechanic had come in on Saturday to keep up with the work load. Very pleased.

Drew79

Jan 30, 2016

I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also corrected the safety recall while I was there. I give Jim Norton 5 stars.

Aquaforceservice

Jan 1, 2016

I went to the dealership on Christmas Day while they were closed. I found the exact truck I wanted and put my information in online. The next morning I got a call from Derrick Pressler asking me what he can do for me to purchase vehicle. Once getting to the dealership and agreeing on terms, I walked out with the exact truck I wanted for my business. They went above and beyond during the buying process. I will definitely be back for future purchases plus I will recommend them to anyone in the market for a vehicle. Thanks. 2015 Chevy 3500HD Duramax!! Love it!!!

Jhoney

Dec 26, 2015

We felt our salesman was very helpful and respectful. We didn't feel pushed into anything and we very satisfied with our deal we made.

cwade94

Dec 2, 2015

So much to say in just a little box. All I can say is my first experience was not good and thats what took me to Keystone Chevrolet a year ago for my first truck. After that year and just going in to Jim Norton for an oil change like I always do because the service department is awesome. I will never take my vehicle anywhere else because of the service and the treatment I get. But on the selling side my second time around Yesinyai Pennington and my sales guy Jason work there butts to get my other truck paid off and put me in a brand new truck. I mean they worked and I didn't think it was going to happen like it didn't the first time. I had different people the first time around and it was at the old building but at the new building I was taken very good care of. I'm going to say if you want a vehicle and people that work hard in the sales department and the service department. Go see Yesinyai Pennington and she will put you with the right person and keep checking to make sure things are going the way you want them. If you want your vehicle taken care of go see my boy Kyle Floras in Service department. If you want the right sales man go see Jason Fountain and if you want the right finance guy go see Will Franklin they will all take good care of you.Thanks Jim Norton for the best experience and for my new truck. Such a good staff and a good place to be.....Also love the new building makes me feel like I'm about to buy a Bentley or something. Thanks again.

Craig

Nov 27, 2015

Best experience I have ever had buying a new vehicle, I bought my first new car in 1974. Steve the Sales Manager was amazing ! Finance was quick and easy. There were no hassles with anything! I got a great deal and they had a large selection of Silverados. Jim Norton Chevy is a great asset to Broken Arrow and their customers! I will send everyone I know that is looking for a new vehicle to Jim Norton !

Caveman

Nov 2, 2015

Out Standing Customer Service and very Friendly Staff and a affordable car that fit my budget , Brian help me out with all the questions I Asked.

Floyd Massey

Sep 3, 2015

I am so disappointed on the purchase of my 2014 chevy truck , there is things wrong with that i'm told is normal and i know better and given the run around more than i would like to admit

Joshua

Jul 21, 2015

Ray our salesman was great! My wife and I had a wonderful relaxing experience. I would buy from him again.

Brian

Jul 16, 2015

Between the great service in the past from your service department and the great effort your sales and finance folks went to in order to get us the best rates possible, you have gained a customer for life. Incredible group of people you have there, keep up the great work.

Floyd

Jul 6, 2015

Even though I felt taken advantage of when I bought my truck when I took it in to get fixed I had the best treatment that I've ever received from anywhere, Nick was by far the friendliest person and took great care of me and my truck

Jeanne

Jul 5, 2015

Russell in service is just wonderful. Always pleasant, and up front. Very rare in today's world. Do what you can to hang on to him. He leaves so does my service work. PERIOD!

Jessica

Jul 2, 2015

It was so fast and easy! I always dread taking my vehicle in anywhere, afraid of a long wait and rude customer service but everyone was courteous and friendly. I will definitely refer all my friends here.

Bryan

Jun 27, 2015

Everything was great except I wanted my windows tinted before I rolled off the lot and I was told they would do it, however when I got there to pay for the car it was not done. They said due to me not paying for the car yet they couldn't do it, however I had a down payment on the car so im not sure why it didn't get taken care of. The dealer price was $299 to get the windows tinted which was $75 dollars higher than what I paid to have it done but I wouldn't of minded paying more if it was already done by the time I had been told it was done.

Tatia

Jun 26, 2015

My salesman, Bryan Clark, worked hard to get me the best deal possible. I am extremely pleased with the deal and my Malibu. I will definitely return for my next car. I will recommend Jim Norton Chevrolet to anyone that I know is seeking to purchase a new car.

Sal

Jun 11, 2015

I can trust bringing my vehicle to Jim Norton Chevrolet anytime! I am very well taken care of and I feel like I am family. Yesini in customer service was wonderful and helped me. Thank you very much

Don

Jun 6, 2015

repairs were completed in a timely manner and at a reasonable cost. First time used Jim Norton Chevy and will have my GMC repaired there again if needed.

Terry

Jun 1, 2015

Everybody that we had contact with was very helpful and friendly. Going through the buying process was a good experience and we didn't feel pressured to commit until we were comfortable with the deal.

Carmeisha

May 30, 2015

My care salesman was the best. He really took the time in meeting my needs. He listened and was very patient during the buying process. But to mention, but he helped analyze the best solution when I was indecisive.

Marcus

May 18, 2015

i dealt with Kyle mostly on this particular visit. Super nice guy. Helpful. Accommodating. The service department was closing at 300 but I was not able to make it back to pick up my truck before 300. He made arrangements for me to be able to pay over the phone and left my keys with the receptionist. Worked out great. Picked my truck up around 500. Over all pleasant experience

Rachel

May 18, 2015

Mike Barrett did excellent!! Very professional and helped us out through the whole thing getting me exactly the vehicle I wanted in the price I could afford!!

Jerry

May 13, 2015

Easy to deal with and everyone was super nice. People in the service department were very helpful and understanding to our needs.

Jim

Apr 30, 2015

your dealership is the only one that I will take my truck to be serviced at. I will not let anyone else work on it

Steve

Apr 30, 2015

I ordered a specific vehicle. From the very start to the present, the whole experience was taken care of in a very professional and satisfying manner. I ordered a specific vehicle. From the very start, all details were taken care of in a very professional and satisfying manner. I have nothing but praise for the personnel at Jim Norton Chevrolet.

Clinton

Apr 27, 2015

Although we did not buy our car there we appreciate Jim Norton Chev taking the time to do a recall on our Equinox. We have been pleased with the other work Jim Norton has done for us as well.

Summer

Apr 24, 2015

I couldn't have asked for a better car buying experience. Everyone that we worked with was extremely helpful and very nice. Courtney was especially great. She is very knowledgeable and was so helpful. She worked with us to make the deal that worked with our needs. We are completely satisfied with our new vehicles and our experience!!!

Abigail

Apr 23, 2015

Courtney was very detailed oriented. She did follow up with me after my purchase to make me feel as a valued customer. She is a great sales person.

Steve

Apr 23, 2015

The staff was extremely pleasant to deal with; I never felt pressured or taken advantage of in any way. My sales representatives knew exactly want I was looking for and we did not waste any time on vehicles I was not interested in just to make a sale. I would also like to comment on the service department which is in my opinion the finest department I have had the pleasure of working with.

Katherine

Apr 22, 2015

Everyone was very friendly and helpful. You should make it more clear on your site and in your service emails that no appointment is necessary for oil changes though. I made several online receiving emails that a confirmation call would be made and never received one. I thought it was a bit extensive for an oil change but I was following the directions on the email.

Bart

Apr 19, 2015

Great experience, everyone is always so helpful and professional, the salesperson was very nolageable on all of the vehicle options and most helpful.

Joe

Apr 18, 2015

For 40 years I had only bought autos from friends. After dealing with your salesman, it is now 40 yrs and 8 days that I have only bought from good friends.He was great.

Aleida

Apr 14, 2015

The guys who fixed my car did a great job. Kyle which is the guy that got me set up with appts and loaner car is great. He made it very fast and easy with 0 complications! This is my second time in there and so far so good.

JoshS

Apr 14, 2015

While I had my vehicle there for service there was a miscommunication for costs and work to be done. I politely pleaded my case to Todd and he immediately talked to management on how to fix the situation and we agreed on a situation to my satisfaction and theirs as well. Well pleased that they didn't sweep me under the floor mat but heard me out and was quick to take care of the situation.

Yesinyia

Apr 13, 2015

I LOVE THIS SERVICE DEPARTMENT!!! THE PEOPLE ARE SO KIND AND COURTEOUS EVERY TIME I VISIT AND ALWAYS GET ME IN AND OUT IN A TIMELY MANNER. OUTSTANDING AND GREAT JOB TO THE TEAM AND SERVICE MANAGER.

Brittany

Apr 11, 2015

Always a pleasure to do business with. I'm always well taken care of and if there is a problem, it is fixed pronto. I did not experience any problems, just great and friendly service.

Josh

Apr 11, 2015

It was a great experience until I was going over what I owed them and they charged me 17 dollars for a disposal fee, I got an oil change and a diagnosis done they charged me 17 dollars to dispose of gloves. I will not be back, that is an unacceptable charger.

Robert

Apr 11, 2015

I had only one remote for my car had 2 new ones programed, service dept told me a price, cashier handed me the bill to sing, was a different price, real what you sign. I got the Service dept price.

Eddie

Apr 9, 2015

Was able to get next day appointment. One diagnostic I was not very satisfied with the justification/recommendation. Over all I was satisfied with my first visit.

Gary

Apr 9, 2015

Every time I bring in 2010 Chevy Cobalt I'm always met with a service advisor that is willing to write my ticket up. They always are courteous and helpful. I will continue to being my vehicle in for service.

Joshua

Apr 6, 2015

The service department staff is second to none; they're absolutely wonderful, friendly, and professional. However, the cashier/checkout staff leave some room for improvement. They didn't seem to be in a hurry as they ate their lunch while cashing us out. In the cashier's defense, he has only been working there a month, so I imagine he will improve more and more. He didn't seem to know the answer to our questions, but quickly called someone who could help. We love having our vehicles serviced at Jim Norton Chevy

Jacob

Apr 3, 2015

Went into the dealership just looking for a truck not expecting to buy but was greeted promptly and had all my questions answered. Made an appointment to come back another day but I enjoyed my experience so much I came back later that day and bought the silverado. Very friendly and helpful staff. They have also followed up with me to make sure I had no problems.

Jessica

Apr 2, 2015

I was a little apprehensive at first, however Bryan was excellent and got me in a vehicle right away! The warranty is wonderful.

Stephen

Apr 1, 2015

Needed a repair on my S-10 clutch slave/master cylinder. Russ and the mechanic did a great job giving me options and taking care of me. It was a great experience.

Selena

Mar 30, 2015

Always very friendly and the service people are great. Never any problems and they get the work time in a timely manner.

Irene

Mar 29, 2015

Todd takes real good care of my car! I was in for a oil change and tire rotation. He told me that my car was out of alignment....so I got that fixed too!

Mary

Mar 29, 2015

Thank you for the loaner car! But the young ladies need to explain more details about the car the customer will be driving.

Brian

Mar 28, 2015

Completely painless. This was my first scheduled oil change and the service department was prompt, courteous and knowledgeable about their offerings. Their family plan is great and is a great tool to encourage repeat customers.

Charles

Mar 28, 2015

My experience was a great one.The Sales Consultant David John was very friendly,and knowledgeable of the car i was interested in and at no time did he ever try to push it on me. He and another manager worked with me to find a solution so i could buy my first new car since 1993. I'm very happy with my car. Thank You All .

Robert

Mar 26, 2015

Everyone displayed excellent customer service and I got my vehicle fixed in a timely manner and all under warranty. I am very happy and relieved!

Vicki

Mar 26, 2015

Very courtiers and helpful. They answer all my questions and concerns. Fully trust them with my car needs. Service is always done quickly. Everyone is very friendly.

Wynona

Mar 26, 2015

The mechanic seemed to have a bit of an attitude explaining about other procedures that need to be done soon with our car but I am sure he was just warning us of what could happen if we didn't do the suggestions.

John

Mar 20, 2015

Impressed with how willing they were to fix a stain on the headliner but while they had it washed it even though the truck was only 2 days old.

Kevin

Mar 20, 2015

Russell Pearson was an outstanding Service Advisor. I plan on contacting Russell directly for any and all of my vehicle issues. He needs to be commended on his excellent service.

Raymond

Mar 19, 2015

Bought my 1st real car on my own from here was very happy with my visit back in December and again for the oil change Monday definitely would send anyone I know looking for car truck or pedal bike your way feels good to treated like a person not just a walking dollar amount like at others I've been to. Thank you Jim Norton Chevy!

Ashley

Mar 17, 2015

Every time I go there I'm always treated with kindness and respect the staff is always smiling and making sure that I have everything I need

Christi

Mar 12, 2015

My car was ready when they said it would be. They also washed and vacuumed it! I was very satisfied!

Jen

Mar 11, 2015

Always a pleasant experience. Everything is always explained very clearly. All services that are recommended are always offered and explained but I never feel pressured to agree to something I don't want.

Albert

Mar 10, 2015

I had an 11:00 appointment and arrived at 10:45, I was told they were 3 hours behind schedule but I was could wait or come back another time. I had driven 75 miles so I decided to wait and it only took an hour and 15 minutes. The wait was pleasant. Everyone there is very friendly and the complimentary iced tea is a nice touch.

Mark

Mar 9, 2015

Isaiah was great, worked with me a lot of hours. One other guy was a little pushy the first night i was there, trying to get me to say "yes" right there and then. Overall, it was a good experience.

James

Mar 7, 2015

They opened the door right as my wife drove up and quickly got started on the oil change. There was a very helpful person that gave my wife a water.

Kim

Mar 6, 2015

You take great care of me. Taking me to work and picking me up. I really appreciate the service here!

Randal

Mar 5, 2015

I bought my 2000 Yukon at your dealership and had all my service done by you all... I have always loved your servce Dept. When I traded it in 2012 I tried your dealership first to make a deal on a newer SUV but couldn't make a deal. I have been using another dealership for my service since I bought my SUV there and it is under the engine for life program with them... Not real happy with the dealership. It was a really tough for me to not go to the dealership for the work on my car, but I finally made the decision to have Jim Norton make my repair. When I called and the man I spoke with was one of the same service men I dealt with years ago I was so TICKLED... I loved dealing with Russell and Jake..... It is nice to know that there is not a turnover in your service people... That means a lot to customers...

Donald

Mar 3, 2015

Sales person, Isac, Ryan sales mgr, & Joe payment man, Russell S/ Dept All were great to do business with. Enjoyable buying experience.

Bobbie

Mar 2, 2015

I have always been satisfied other than certain smudges left in the car after oil changes and such. At least have the decency to wipe down the inside of the doors and steering wheel.

Ronald

Feb 28, 2015

Your Service Manager - Russell - is the key to my returning ever since I purchased the Suburban in 2005. I trust him with every aspect of my service information. Great Job ! He could be a great trainer of what is expected for others to follow. . . .

Benjamin

Feb 27, 2015

I received great customer, the service reps were knowledgeable and quick, though the cost of repairs were higher than I anticipated. Overall still a great experience.

Kristina

Feb 27, 2015

Everyone was very pleasant and kind. They called quickly with prices and estimates on how long the repairs would take. The service man who worked on the car was very professional and did a great job! We are very pleased with the work.

Adam

Feb 24, 2015

Tod, Brian, and Jake went above and beyond in order to help repair my car as quickly as possible on a Saturday afternoon. I'm currently stationed in Chicago with the Army, and had flown to Kansas City, where my wife picked me up before we drove down to Broken Arrow to visit my cousin in the hospital. When we realized that the car would need serious attention, it was already noon on a Saturday, and it seemed like everyone we called was about to close or wouldn't be able to see us until Monday. I was possibly going to miss my flight back to Chicago if we became temporarily stranded. Jim Norton, as it turned out, was just down the street from our hotel, and when I pulled the car into the service department and began to explain my situation, I was so relieved when they said they could begin looking at it. Within only a few minutes, they had diagnosed the problem. Unfortunately the parts weren't in stock, but they had tracked down the parts at a local retailer. Within an hour, our car was fixed. We saw my cousin that afternoon, and the next day we were able to make it back to Kansas so I could catch my flight back to Chicago to report for duty! You guys are awesome! Thanks again!

Frank

Feb 23, 2015

Kudos to Kyle, I work out of town and my wife's truck broke down, Kyle understood my urgency and got me right in!! I was headed back to work in less than an hour and my wife got her truck in time to pick the kids up from school. Thank yall very much!!! And Sam the courtesy van man is very polite and professional!

Jo

Feb 23, 2015

I am always met with a smile and warm good morning whenever i drop my car off. That is such a nice change from my other experiences. Thank you so much!!!

Sean

Feb 20, 2015

They are always fair, honest and provide quick service I would definitely recommend anybody else that has a car issues to bring your vehicle here.

Josh

Feb 18, 2015

Todd was great. He was very helpful and friendly. They were quick w my flush and offered me a ride and pick up. Thank you

Tom

Feb 18, 2015

Oil change & tire rotation. Every thing was fine except that the tires were not rotated to the positions I had ask for, but this was corrected immediatly.

Maury

Feb 15, 2015

Everyone is always friendly and helpful, and they remember their customers and make it a point to speak when they come in.

Phillip

Feb 15, 2015

Everyone was polite and accomadating. Everything was very clean. Actually, I enjoyed sitting and waiting for my car. I drank coffee and read the newspaper. The service was fast and I appreciate the fact that my car was done quicikly.

Renee

Feb 14, 2015

Kyle was great in Service dept, and I wanted to say I had mentioned about my tahoe needing a detail but I couldn't afford one right now, and then when I picked my tahoe up they had washed it by hand, shined the tires, and vacuumed the inside!! That was so cool and not expected and brightened my day!! Thank you!!

Sherri

Feb 14, 2015

Very courteous and willing to help. Very competent. Very good experience. Sales and maintenance department along with the cashier are all great and pro idea great customer service.

Salitz

Feb 12, 2015

Thank you for the quick response, ride to and from work, and repairing my car in a short turnaround time.

Tony

Feb 11, 2015

Everyone was very kind and helpful felt very comfortable. Liked the atmosphere, the customer service was excellent. Made sure I was attended to asked if I had been helped and guided me to the cafe for a nice drink.

Jeremy

Feb 9, 2015

I am always impressed and appreciate the friendliness and thoughtful service...particularly in the service department my last two visits. I felt like they were very honest and considerate, having the best interest in me, my family's safety, and my finances. Thank you for what you do and how you do it!

Sheri

Feb 9, 2015

It's always quick to get in and out and my daughter loves the play area. She didn't want to leave on this visit.

David

Feb 8, 2015

I arrive at 9:00 a.m. and the repair didn't complete until 6:00 p.m. This was for recall work. It was a long day to get the work done that the letter said would take a little over 1 hour.

David

Feb 6, 2015

the cover on my air cleaner was broken and I was not told .. the service man screwed the screws down so tight it broke out the holes and I had to add washers to the screws to keep it from making strange noises from sucking air.....your service dept are the only ones that have worked on it so I feel like you broke it then you should replace it...I did not say any thing about the side step cover on the drivers side that was broken the first of last year or they tell me a transmission line needs replaced... the funny thing your service dept. replaced the lines after I bought it but the thing is if I broke it I would not be sending this ...........Don't get me wrong I like the fact I have a place to take my truck that is clean and friendly and respect that I'm handicapped thank you Dave Hester

Randy

Feb 6, 2015

I value the service you get after the sale. Price is important, but the way the service dept. handles the vehicle after the sale is part of the deal.

Tina

Feb 6, 2015

i was very happy with my experience,ray and joe were very helpful.i went deciding to settle on less than i wanted.but ended up with what i wanted at a price i could afford.thanks so much to ray and joe.i would highly recommend jim norton.

Martha

Feb 5, 2015

My vehicle was due for a service check up and while at the dealership I advise of my recent problem solving with my radio and found out about the recall and was advise a fix will be available soon. Everyone at the dealership is very friendly

Mike

Feb 5, 2015

kyle Flores always does a great job in determining what servicing our Corvette needs. it is always complete when promised, right at the price estimated, and I can tell it is well cared fore while it is there.

Bridget

Feb 4, 2015

We have purchased 2 vehicles this past year from yall and plan on returning again when we decide to trade them in. Both the new and used departments were great to work with

David

Feb 4, 2015

was amazed that one of the sales man as I was waiting for my car new my spouses name and what car we had bought.

Kaylen

Feb 4, 2015

Staff was super friendly and genuine. Cody Stos was able to find me exactly what I wanted and for the perfect price. From the moment I walked in I felt like they wanted to help me find what I wanted instead of trying to rush and make a sale. That alone gained my loyalty and I will definitely be purchasing my next vehicle from Jim Norton Chevrolet. Thank you for asking for asking for my feedback and for the wonderful experience I had.

Sean

Feb 4, 2015

My service advisor Todd was very professional and courteous! My needs were met and fixed within a timely manner. A big thank you to him and whomever my service tech was!

Shawn

Feb 4, 2015

We walked advised them up front what we wanted for our vehicle. They said no problem site unseen. Very easy process.

Gregory

Feb 3, 2015

I like that I can just bring my truck in at my convenience for an oil change and tire rotation and I'm out in an hour or less. :)

Steve

Feb 2, 2015

1. was told that we would get a free oil change d/t having a total tune-up; on bill was charged.2. Got a loaner truck, prior instruction was to bring vehicle back full of gas or get charged $5/gal; when we got to the stop light after getting truck, gas light came on. So truck was not filled before.

Billy

Feb 1, 2015

Jake and Brad were extremely helpful and made me feel that they truly cared about my needs! I have been a long time customer and intend to continue letting Jake give me the services that keep my cars in good order.

David

Jan 31, 2015

Have had poor experiences every time with the dealer where I purchased the car but had great service while getting repairs done at this location. Definitely will choose future purchases and repairs at this location.

Brian

Jan 29, 2015

I was most impressed with the relaxed negotiation process. discussing the price of the car and the financing experience was not pushy or aggressive, but conversational. I went in prepared with pricing comparisons and a loan pre approval that they bested and I left paying considerably less than the sticker. A positive experience that I am telling my friends family and coworkers about.

Chad

Jan 29, 2015

The staff is extremely friendly and do a great job getting customers in and out with satisfaction. Every time I have had my vehicles serviced the staff has done a great clean job and don't hassle me trying to sell all the additional services that other dealers do. Thank you Jim Norton Service Staff for another job well done!

Michael

Jan 29, 2015

It was great. I was hesitant to call because I didn't have an appointment. When I did call for an oil change and tire rotation around 12pm they assured me they could get it done. The staff were friendly and quick.

Christi

Jan 27, 2015

I appreciate that the recall was also taken care of during the oil change. Now I don't have to come back for that.

Jonathan

Jan 27, 2015

Travis Rombach was our salesman and he did a fantastic job. We will definitely be recommending him and Jim Norton as the place to buy a vehicle. The service staff was great and got the car in and out very quickly.

Rhonda

Jan 27, 2015

Second purchase in 8 months.....Derick Presslor is just the best salesman! He has gone over and above helping me find the right cars....My experience with JN has been very positive and wont go anywhere else!

Jen

Jan 26, 2015

Always courteous and listens to what I have to say. My parents recently purchased a Traverse like mine in their home state of Alabama. They haven't been happy with their dealer there so while they were here visiting they took their vehicle to JN and were very pleased as well.

Leticia

Jan 26, 2015

Kyle was so nice! He made my experience wonderful!! I am definitely taking all my cars to jim Norton service department as long as he can help me.

Dianne

Jan 22, 2015

My experience was how it has always been since I have owned my car. Everyone was courteous and all work was explained thoroughly.

Dennis

Jan 21, 2015

Kyle was a very great rep. He really went above and beyond his expectations to help me out in time of need. Great job...I have told my boss about the great work and told him he should take his truck there when he needs them worked on. He only has chevy's

Gary

Jan 21, 2015

Kyle was very courteous and it went just like he said it would. Keep that guy around! And I'll be back!

Irene

Jan 21, 2015

Todd, does an excellent job of making me feel like my car is in the best hands. Since, my car has a lot of miles on it, I asked him what should be the next scheduled maintenance on my vehicle, and Todd looked it for me, and as it was not quite time for it, he put a note just incase I forget at the next oil change.They always do a super job with my vehicle, or I would not travel over 100 miles on way to get my car serviced.

Billy

Jan 19, 2015

Had one last free oil change and tire rotation left. Took vehicle in and was well pleased with the friendliness and speed that the tasks were accomplished. (Good coffee while waiting)

JesusFreak

Jan 19, 2015

I really appreciated the fact that I could communicate with Travis over text and purchase a new truck with very little "dealership" time. I was not looking to purchase, but by answering a few questions and helping me see what was available in my budget range, I began to get interested. Quick, clear communication was the key. Travis and staff worked with me to get the truck exactly how I wanted and within my budget! Awesome! I actually enjoyed this experience and my wife said Travis will be the first person she calls (texts) when it comes time for her next vehicle. Thanks again Jim Norton Chevy in Broken Arrow!

Emily

Jan 17, 2015

I sat in the cafe couch with my 3 month old and watched TV peacefully until they were done. It was very nice.

rae

Jan 17, 2015

Talk about no muss, no fuss and surprising great service.. I found a car off internet deal I wanted in OKC for a NISSAN, not Chevy. Mike Ridenour was able to get the exact car I wanted w/o having to go to OKC and deal with strangers. He and Travis and Joe in finance got me the exact deal I wanted and made it happen, delivered and easy. I had no idea a dealership could do this and it certainly made my trade in/buy an easy one. Who doesn't want that? Super easy and super quick. Thanks guys for everything!!! Highly recommend!!!

Bill

Jan 11, 2015

Service dept advisor Todd was very helpful,and kept me well informed.The incoming complaint of hard starting has not been fixed after an expensive bill of $384.00.I expect the dealership to fix the problem under warranty

Denton

Jan 9, 2015

Great staff at every point and comfortable atmosphere. I started using the service center for my last vehicle. Then, I bought my new car there.

Frances

Jan 8, 2015

Very friendly. Willing to work with the customer. Not pushy. Listens to the customers needs. We have never been to a dealership that let you look without them smothering you. They are the best dealership we have every dealt with. I would highly recommend Jim Norton Chevorlet.

Dick

Jan 7, 2015

Russell keeps up with my older vehicle and always keeps me informed as to what work should be done-vehicle now has over 100,000 miles and going strong

Norman

Jan 7, 2015

I am always treated with respect, courtesy and a smile. Complementary coffee. is a bonus! Most of all the service dept is great and very helpful. I have been a customer for many years and will continue to be, I especially like dealing with Russel.

Robert

Jan 7, 2015

Russell did a great job of getting my Daughter's Tahoe in and identify the problem...then getting it fixed and back next day...

NVReview

Oct 22, 2014

My mother had the worst experience here this week. She was pressured into a vehicle that she really didnt want by a sales person who kept giving her a guilt trip. He told her over and over how much he needed this sale. She should not have fell for it but she did. They also told her she could return the car within 3 days if she didnt think it was a fit. The car was too big, to costly for her. When she came to return the vehicle, she was bullied incessantly! we all know that the stereotype of being sleazy. I have never in my life encountered unprofessionalism and lack of customer service like she faced by the team on the Used Car side. She ended up in tears after they ranted about how she had made this deal and she shouldnt try to get out of it...even though they told her she could! My mother is a single woman with onlyher income to depend on. She would have never tried to take something back that she had purchsed if they had not told her she could. Eventually she started working with the team on the new car side and they were wonderful. She left with a new car she was very happy with. But I tell you, our family will not be returning for any future purchases. There are too many dealers out there to be treated this way and provide repeat business.

Ronnie

Sep 3, 2014

Best experience in buying a new vehicle. Told them what i wanted and what price range on payments and they delivered. Will be back when its time to buy another truck!!

Anthony Goldschmidt

Aug 28, 2014

Second time we have leased with Jim Norton and we will continue to! Very happy

Stephen Stimson

Aug 2, 2014

Everyone was helpful and got me in and out of there in a new truck. Thank you!

J. Caldwell

Jul 31, 2014

Jim Norton Chevrolet and its staff are determined to make your visit to their dealership pleasant and informative. Their salespersons are knowledgeable about their product and questions are responded to in a friendly and pleasant voice. I will return to this dealership for all service issues with my vehicles and in the future should the need arise to purchase another new vehicle.

Doug Wright

Jul 27, 2014

Super dealership and all of the people we dealt with, listed.MikeSteveDaveJenniferJan in Finance.

Robin Hill

Jul 25, 2014

The experience that I had at Jim Norton Chevrolet was just absolutely wonderful! Great customer service from start to finish!

Michael Dry

Jul 14, 2014

If you have not experienced Jim Norton Chevrolet, let me be the first to tell you that they do everything possible to exceed your expectations. They are all very fair and communicate well with you to make sure your vehicle is serviced the best it can be. I drive 25 miles and by-pass other dealers when servicing my vehicle I purchased at Jim Norton as well as an older vehicle purchased from another location.

Donna Young

Jul 11, 2014

I have been a customer at this Chev. Dealership since 2008 . Always have been treated with thegreatest respect and the staff, employees always there to answer in any questions that I neededanswers too, and providing the care I needed for my vehicle past and present. Thanks again forcaring and giving and providing excellent service.

dphill

Jul 7, 2014

PROFESSIONAL AND KNOWLEDGEABLE SERVICE . ALWAYS FRIENDLY AND WILLING TO EXPLAIN WHAT THEY WOULD BE DOING. NO SURPRISES.

talk2fred

Jun 29, 2014

With Todd the service advisor at my side I was very impressed with his knowledge and how he made sure I was a made aware of what needed to be done. This man goes the second mile a assure you are comfortable with the repair and keeps you advised of the progress. He told me od services I did not know I had available and coming to me. He is the reason I will have all my repairs done in Broken Arrow by Jim Norton

Jim Caldwell

Jun 25, 2014

I've done everything from purchase to maintenance with this current Chevrolet right here at Jim Norton. I've been treated with nothing but class and respect from every aspect of my experience. From sales to service this particular Chervrolet dealer is above what the world tells us is acceptable. It's my beleif that they treat everyone alike, FANTASTIC!

Ed in BA

Jun 21, 2014

I have bought two vehicles from Jim Norton: from different product lines at different facilities. Sales people were helpful and did not apply pressure. Just a good place to do buisness with and good people to talk to.

Red Dirt Girl

Jun 21, 2014

I am very pleased with the service on my car that I received. The different people I spoke with during this time were very kind and helpful. Thank you so much Jim Norton Chevrolet for a great experience.

mike

Jun 12, 2014

The best GM dealership for cars you care about. The service dept there treat my corvette with kid gloves

Lucendia

Jun 11, 2014

It was an awesome experience, the employees from the sale of the car to the financing of it was wonderful, all in all.

Paul Haskins

Jun 11, 2014

I was very satisifed with the quick action the dealership took on the recall issue on my new car.

J. Neal

Jun 10, 2014

Jim Norton was able to take care of some issues on my 2014 Stingray that no one else had. I suspect the area dealers haven't had much experience repairing this particular vehicle but they did a great job and addressed all of my problems quickly and had me back on the road the same day. They have also earned all of my future business due to their trustworthy staff. I had inadvertently left over $5000 cash in vehicle. The money was not disturbed and vehicle was properly repaired. Very professional staff and clean, well run facility.

JL

May 22, 2014

The service department at Jim Norton is second to none. Best service experience EVER! Ask for Russell and you will be well taken care of.

Gordon Lassiter

May 20, 2014

Jake and his team always handle my issues in a timely and professional manner. When I purchased my vehicle the dealership was under a different management, but I am treated as if I had just bought a brand new vehicle from them. The service department is hand down the best in town. Doesn't matter if your vehicle is one year old or ten, you get the same professionalism every time. Would not take my car anywhere else and that's a fact. My wife and I will be looking to purchase a new car in the future and I will not buy from anybody else!

ed belcher

May 19, 2014

great bunch of people, ed

ccalvert001

May 18, 2014

I always enjoy having my 2014 Chevrolet Silverado serviced at jim Norton because the people are friendly from the service writer to the gm Dave. everyone has time to say hello and ask how your day is and they stay on top of the service to my truck also like to visit with fleet salesman Ronnie Norman and Controller Missy Utley. All great people

Erin R

May 17, 2014

The service staff was great and our car was fixed very quickly! We were very happy with our experience!

Larry Hovis

May 10, 2014

I was looking to replace a 2005 Equinox that i was giving ti my granddaughter. I really did not want to part with it, but It was her first car and was a good, safe vehicle. I wanted another Equinox, and Mike listened to what i was really looking for and steered me to the one I chose. The entire procedure was very easy, and every one at the dealership was extremely pleasant. The Sweetener was the BOW they furnished to me to put on the 2005 for my grand daughter, as it was a gift for her birthday. Thank you , again.

Mike Ward

May 6, 2014

The Service Dept at Norton Chev in Broken Arrow is excellent. Their expertise in Corvettes is amazing. Would not take our Corvette any where else.

David Gaut AKA KrazyDwd

Apr 29, 2014

Always Great Service, The Price didnt go over the Quoted amount, and gave me diferent options on fixing my Air Condition for my Truck. Which works Great by the way. Wouldn't Take my Chevy's anywhere else. Thanks David

M&KPerry

Apr 29, 2014

Caring, considerate, no BS, gave us exactly what we asked for and never had anything hidden from us. Very professional and great communication. Made us feel like they worked for us.

Brittany

Apr 26, 2014

I am always dreadful when it comes to buying a car because usually the process is full of pushy sales people, long waits, and crooked people. Jim Norton Chevrolet was an entirely different experience. From the moment I walked in the door, I was treated with nothing but respect and courtesy. I interacted with a salesman named Richard, who was friendly, helpful, and knowledgable. At no point did he push me. He asked questions to make sure he knew exactly what I wanted, and was helpful in every step. The sales floor manager also came and spoke with me, and he was outstanding as well. He wanted to make sure I was getting exactly what I wanted for the price I wanted. This dealership is not like most. It really impressed me and restore my faith in the car buying process. They are setting the bar high in truly outstanding customer service. I would absolutely recommend using them, and I will make sure my next car is through them as well!

britmiller77

Apr 26, 2014

I usually always dread buying a car because usually the process is full of pushy sales people, long waits, and crooked people. Jim Norton Chevrolet was an entirely different experience. From the moment I walked in the door, I was treated with nothing but respect and courtesy. I interacted with a salesman named Richard, who was friendly, helpful, and knowledgable. At no point did he push me. He asked questions to make sure he knew exactly what I wanted, and was helpful in every step. The sales floor manager also came and spoke with me, and he was outstanding as well. He wanted to make sure I was getting exactly what I wanted for the price I wanted. This dealership is not like most. It really impressed me and restore my faith in the car buying process. They are setting the bar high in truly outstanding customer service. I would absolutely recommend using them, and I will make sure my next car is through them as well!

Sally L

Apr 4, 2014

I was looking for a car for my daughter, found the perfect fit for her. Notified your department on a Sunday and heard back bright and early on Monday. Looked at the car on Monday, my daughter picked it up on Thursday, complete with a big blue bow! Thank you Derek for all your help! You helped make Emily really happy!

Jim Vernon

Apr 3, 2014

No, not that kind of ignition switch problem. The switch was not working intermittently, and the service department diagnosed the problem and fixed it the same day. They even made it possible for me to get a loaner and be able to go to work. I have always had great service here.

wadleym

Mar 31, 2014

Good initial sales information and follow up but the sales team did not know about special incentives available on their website. This caused confusion and delays on the day of the sale. After they supposedly got it worked out, I have yet to receive the additional items and they have done a very poor job of following up after the sale. It's now been over 6 weeks so I called to follow up and after being forward around the dealership and hung up on, I finally got someone to "see what they can find out". After being told that many times, I'm not going to hold my breath that i get a return call. Even though I got a great price on the car, if I had to do it again I would have paid more and bought local.

Jan Mitchell

Mar 24, 2014

Haven't found the perfect car to buy yet, but I have found my salesman! Andrew is a fine example of what all salesmen should be like - listens to what I am wanting and NO PRESSURE to buy the same day. I know he will find my perfect car soon. Kuddos to Andrew!.

Chuck

Mar 19, 2014

I had to have a power steering motor replaced, and needed to have a way to get to work after dropping off my car. They had a clean loaner available, made an appointment within the week. When I arrived, they were prepared, got me on my way quickly. I received several calls about the status of my repairs, and when my car would be ready. I had an intermittent code that we discussed resolution for, they recommended a fuel system flush, which has cured that issue. AND - they even detailed the car for free! Everyone was super friendly, answered any questions that I had, and didn't try to upsell me!

lynrach87

Mar 7, 2014

I CAME IN TO GET A KEYFOB PROGRAMMED AND THEY FOUND A RECALL ON MY VEHICLE AND FIXED IT RIGHT AWAY. THEY EDUCATED ME ON ANY POSSIBLE FUTURE ISSUES AND HOW TO PREVENT THEM. I FELT LIKE THEY ACTUALLY CARED ABOUT THE SERVICE AND SAFETY OF MY VEHICLE AND NOT JUST SELLING ME EXTRA THINGS THAT I DONT NEED ON MY VEHICLE. WILL DEFINATELY GO BACK FOR ANY AND ALL MY FUTURE CHEVY NEEDS!!!

Brittney Blan

Mar 2, 2014

Amazing amazing amazing! Very friendly, did not pressure me into buying, did all they could to find me the vehicle I could afford. Perfect!

SandiB

Feb 15, 2014

Convenient location. Personal detailed service. I highly recommend this dealership.

Anon

Feb 12, 2014

The manager Johnathon Bishop is amazing, and one of the big reasons me, and my wife will always go to this company!

RDTRN80

Feb 12, 2014

Best repair facility yet. no surprises, charges matched estimate. Transportation provided to and from. Best Service Dept I've seen yet.

feld295

Feb 9, 2014

I came in for a tire rotation and oil change. There was a line on the repair order for a multi - point check. I was not told of anything wrong or needed. There was no paper report with repair order. Also, since this was the first visit there, I was not even asked my name or address. I believe they got my name out of my glove box, since it was open when I went to leave. Also my oil level was 1/2 quart low. I checked it after I got to my friend's house and it had set over an hour or more. My car is a high mileage vehicle and can't believe that everything was perfect.

progressive2112

Jan 26, 2014

Always fast and friendly. Not what you would expect from a dealer, I know. Only once were they not able to get me right in, but a loaner was offered, which is always the case. All I needed was an oil change, so I went back later, no big deal. If you're needing something major done, a loaner will be offered and you'll be on the road. I've never had a problem with these people.

ThomasM523

Jan 24, 2014

I stopped by the dealership and found a 2012 Toyota Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I arrived at the dealership to complete our purchase and when we got to the finance desk it all went downhill. While test driving the vehicle I was told by the salesman that the truck had a 100k mile warranty from the factory. Since this was the most expensive vehicle I had ever thought about purchasing, this was huge for me. I was very excited about my investment being protected. The truck was a little higher than I wanted to pay but with the warranty I thought it was a good investment. Once we sat down at the finance desk we were told that the truck did not have a 100k factory warranty, only 36k. Ben Evans the finance manager that we worked with was extremely rude and insulting while he attempted to force us to purchase an extended plan from the dealership, which would have put our monthly payment way out of reach. When we told him that we thought it had a 100k mile warranty he said, "Ha! Are you serious?". Then we told him what our salesman had told us. He approached the salesman and he admitted to telling us that. Ben responded with, "He is new and probably needs some training. You guys just drew the short straw on that one.". At this point we were ready to walk out. To try and salvage the deal Ben informed us that instead of the 3.9% interest rate he had us on, he could actually get us 2.9%. But he wasn't going to tell us that unitl we were walking out. When he first described the extended warranty plan, he told us it was an additional $3000. Then again to try and keep us from walking out he told us he would discount the warranty from $4500 to $2600. I then pointed to the piece of paper he had been writing on and reminded him that he qutoed $3000 at the start of the conversation. His response was, "Well I was just tryting to make money off you". We were done. As we were leaving, Jonathan Bishop the manager on duty apologized and said, "I think we should honor what you were told in the beginning, but the call is over my head. I'll have someone call you first thing in the morning." I understood the situation and looked forward to someone callnig the next day. They next day Brian Anderson called me and virtualy had no idea what had happened the night before other than there was some mix up. I gave him the whole story. He told me that he didn't think we could make the deal happen with the warranty like we were originaly told. Then he asked me to keep them in mind when I was looking for something else. I told him that if the dealership couldn't honor what I was told and make it right, then I couldn't do business with them, but if they wanted to do the right thing then I would be happy to buy from them. He said he would see what he could do and call me back either way. I never heard back from them. I don't feel like Ben was ever honest with us or cared about our needs. His treatment of us and the dealerships decision to not make it right is the reason for this bad review.

Claudette

Jan 10, 2014

They were extremely kind and helpful to me. They listened to me as I explained my problem and took care of me promptly. I was very please with their work.

Vicki

Jan 2, 2014

Cody did a great job of making me feel comfortable while trying to find a car which met my needs. He was very professional and patient. The car I purchased met all my needs and I love it. Buying this car was a good experience all around.

Mark

Jan 1, 2014

The service center was quick to figure out what was wrong with my truck and just as quick to fix the problem. My only complaint was I feel the labor cost on a fourty five minute fix was a little to high.

Mike

Jan 1, 2014

Alan Allday , Jake, and the Service guys are the only place I trust to work on our Corvette. The work is always done on time, the quality of work is amazing, and always on budget - no surprises. And, the car always looks cleaner than it did when I left it, even under the hood. No drips, smudges, marks or finger prints. Only these guys know how to properly care for a Corvette and its family. Thanks Norton Chev, you are the best.

Reese

Jan 1, 2014

I was quoted one price at the stand and then was being charged another price behind the cashier. I did advise it was incorrect and they did take care of it quickly but for my first visit to Jim Norton Chevy just for an oil change it made me question if this will happen everytime or if I go to buy a vehical will there be under handed dealings that unless I was paying attention could slip past me???

Ella

Dec 31, 2013

The service manager here took care of an ongoing complaint I had with my steering . I had called attention to the problem for probably the last year, my concern was pushed aside. Crafter bring more assertive on this visit the service manager was called in and fixed the problem. It needed fluid, that's all. Don't know how others could have missed this.

Jacob

Dec 31, 2013

I love jim Norton Chevy I have bought 2 cars in the past 6 months. And I wouldn't go any where else! I have and will always refer friends and family to you!!!

Justin

Dec 31, 2013

We went in for a much needed oil change, and found out there had been a recall on some part in our car. You guys took care of it for us quickly! Overall a very good experience.

jmvernon

Nov 11, 2013

They were able to service my car quickly and got me out of there fast. Consistently good service here.

sathompson81

Oct 16, 2013

I bought my previous car, also an Equinox, from Speedway and, let me tell you, they weren't in the business of selling cars.The new Jim Norton dealership is the polar opposite of Speedway. My salesman, Cody Stos, was excellent and he wasn't afraid to make a deal. And I did get a deal I am very happy with. Charles Edwards also made sure of that.For once, my car deal wasn't a horrendous experience. It was comfortable and the staff was friendly. While I waited, they brought me an ice tea, a ham sandwich, and chips so I spent a nice afternoon with lunch and a book. I'll be back, but it may be a while. This 2014 is great, has no miles, and it has a long term protection plan so sign me up for a 2021 model, guys!Sandy Thompson

Daniel G.

Oct 15, 2013

It just took a while but they keep me infomed the tech was having problems... I understand it happens

DudeInOK

Sep 12, 2013

This dealership did a good job obtaining the information I needed and answering all my questions. I am quite satisfied with my new vehicle.

ryano1978

Aug 30, 2013

The folks at Jim Norton Chevrolet were all friendly and helpful. They made the trade in process and new car purchase process quick and easy.

davidchaussard

Aug 26, 2013

I wanted a no hassle purchasing experience for a 1/2 ton truck, either used or new. I shared with them what i wanted and that i wanted to get the best possible price without a lot of negotiating. Montee and Mike did an exceptional job of getting me a good price with no hassles and no extra cost, etc. They were very professional and made purchasing my new Silverado Z71 an enjoyable experience. They did exactly what they said they would do and proved that i could trust them. I highly recommend them to anyone shopping for a vehicle.

bubbamens

Aug 24, 2013

David made my visit a very pleasant one. Took me straight to the truck I came to see. He did not pressure me in any and answered all my questions. I would do business with him again.

pastorjameslove

Aug 13, 2013

All the way around a good experience, they worked hard to get a sale. I had a totally satisfying experience and would certainly recommend Jim Norton Chevrolet to anyone.

DJ

Jul 22, 2013

Our Salesman Dustin Pollock was so efficient & extremely knowledgeable in all areas, we will use him on all future auto purchases!. The dealership was very clean & most comfortable, and the buying process was outstanding- highly recommend this dealership!!

G. A. Miller

Jul 2, 2013

Our Salesman Josh Davis was a pleasure to deal with. He is friendly, honest, knowledgible, and very helpfull, without being pushy. We would recommend that any of our friends looking for a new vehicle at Jim Norton should ask for Josh.

Grandmama918

Jun 27, 2013

Routine trip in for oil change, but was treated like a very valuable customer. The waiting area, cafe was above the routine treatment. Thanks!

Mid addy

Jun 7, 2013

It was fast, comfortable and friendly. They probably have a customer for life

JCobb

Jun 4, 2013

It was great. Everything was explained before they actually did any work on my car. I am very satisfied.

Kenny

May 28, 2013

Car was as advertised. No hassle, the staff was great to work with it made the long drive to get it worth it.

Cosmo_queen22

Apr 10, 2013

It was a wonderful experience by far!!! Last dealership I used took four weeks one time and six weeks the second time to get my car fix--your dealer only took a day and a half!!! AMAZING!!!!! :)))

Joe & Shanon Kamm

Apr 5, 2013

We have searched for a good vehicle and a good deal. Jonathan Bishop and his team took great care of us! I cannot say enough good things about them. I have referred everyone i know to them!

Satisfied customer

Feb 28, 2013

Todd did an excellent job taking care of us while our Yukon was in the shop. He made sure we had a vehicle to drive and called with updates as he received them. Top notch service department that we will be using again in the future. Thanks!!

Amanda

Feb 11, 2013

It was my first car buying experience ever. I only chose the lot because it was the closest Chevy dealership to me that day. I went in knowing what I was looking for. The Sales Professionals were super nice. All my questions were answered. I didn't have any problems at all. They were honest & gave great advise. My experience was much better than anything I expected. I'd highly recommend them. Ask for Joe & Mike. :)

Cuban

Jan 5, 2013

Seen ad on TV and came in to purchase vehicle.

Rhonda

Jan 5, 2013

Personnel very cordial and personable. Answered all questions efficiently and honestly. Appreciated the direct and honest communication.

tooth fairy

Jan 5, 2013

It was great working with Tyson! He made my car buying experience very easy.

Julie

Dec 31, 2012

My boyfriend purchased a used Elantra and the experience couln't have been more pleasant. We had a set budget and they helped us acheive it. I will be going there when it's my turn for a car.

Loaded & Sporty

Dec 30, 2012

Gave good offer on the trade in, friendly people at Jim Norton Chevrolet.

Jossy

Dec 28, 2012

Easy and the guys were great. I didn;t feel pressure, they felt like friends. Thanks So Much Boyd!

Sarah

Dec 28, 2012

Mr. roy and Mr. tim were outstanding. Roy wass our sales person a nd hi lisstneded to our needs and wants. He worked hard to find us the best vehicle for the vest deal. Mr Tim was right beside him assisting us. The financing took awhile, ling that I would thin it would take and we had to come vack the next day, however if that is the only issue I would come back again. Very friendly staff! Colin (finance) was also outstanding. Always willing to answer questions.

Chevy Lover

Dec 27, 2012

This Dealership will always be known by its former name Speedway Chevrolet.This dealership is not very friendly to any Female who purchases a vehicle from this dealership My spouse purchased a vehicle,a appraisal was conducted on the trade-in by the Used Car Manager,very poor out come of the appraisal.The Finance Department was ok,not the best! I called and left messages,no calls were ever returned .I just had to keep calling till the person that I was attempting to contact picked up..Never Again!

Andrew

Dec 20, 2012

Had a grat sales experience with Andre. They were all to work with us on price and put us in the vehicle we were looking for.

Chuck

Dec 20, 2012

Very pleased with the sales person..............................

James

Dec 20, 2012

Overall experience was good, just wish we didn't start so far apart at negotiations.

Jon

Dec 20, 2012

Excellent service. Showed me exactly what I wanted.

Ken

Dec 20, 2012

Tyson was very nice and helpful...........................................

My

Dec 20, 2012

Very friendly and very helpful.

keith

Dec 5, 2012

Best Salesman I have had buying a car. Upfront on everything.

Kristen

Dec 5, 2012

Rpbert Allen was very nice an extremely helpful. will recommend.

Luke12

Dec 5, 2012

Guys are very patient, hardworking and determined to get you into the car/truck that you want with a payment you can live with. Good job! Thanks!

Randy123

Dec 5, 2012

Jim norton did a very good job. They helped me get a better cheaper payment.....................................

Stewart

Dec 5, 2012

Outstanding sales group, very quick to respond. Outstanding service. A making happen attitude.Excellent Finance group.

Wanda123

Dec 5, 2012

I have enjoyed my experience with Jim Norton today.

Andrew

Nov 30, 2012

The Salesman was kind to me and my family and did not press any of us at all

cason123

Nov 30, 2012

Great Job guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Family Man

Nov 30, 2012

Mike V as well as the whole staff were professional and very helpful during what could have been a very stressful time. Instead it was awesome!

OSU fan

Nov 30, 2012

Found tuck on Internet and came to look. Was taken care of quickly and came to what we wanted to pay. Overall a good experience!

Bnnie123

Nov 26, 2012

We had a great time with our purchase. They treadted us like family!!!!

BW12345

Nov 26, 2012

Very friendly, worked fast to complete the transaction.

dave123

Nov 26, 2012

It was so easy that I purchased two vehicles................

KM12345

Nov 26, 2012

My mom and daughter have purchased from here so you came highly recommended. Everybody was wonderful, a great experience.

Linda123

Nov 26, 2012

Andre- was excellent - I cannot say enough wonderful things about him. He listened to me and valued what I had to say.Take care of this young man.

MJ1234

Nov 26, 2012

Great job, keep up the good work!!!!!!!!!!!!!!!!!!

Roco123

Nov 26, 2012

A couple of days ago I got a challenger at Jim Norton Chevrolet. I Love It! Love the color: crimson. Having a Yukon for several years , it feels good to change to a sports car.

Beauty Girl : )

Nov 14, 2012

No hassle, very helpful and professional. I'm very happy with my experience.

Donna

Nov 14, 2012

Five star dealership..... .........................

mason's mom

Nov 14, 2012

Very pleased.Thank you so much!!!! !!!!!!! !!!!!!!! !!!!!!!!!!

Pooler

Nov 14, 2012

Great..........................................................

Tara123

Nov 14, 2012

No problemms................................................