Used Cars for Sale at Jim Falk Lexus Of Beverly Hills in Beverly Hills, CA

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tdang16

Oct 7, 2016

This is not a high quality dealer, I don't know how Lexus Company would allow them in the business. They will not return your call after you purchased the car from them.

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Eland

Aug 19, 2016

The service department has a great customer service, Vinci (Service Manager) is professional and helpful, Always fast and friendly. I can trust that when I leave there my car has been handled by the best.

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bhgirl

Aug 9, 2016

Absolutely the best experience that I have ever had in purchasing car. I bought the luxury IS t Lexus, Sales departmnet at jim falk lexus are very professional and helpful.

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Janet 90

Aug 5, 2016

I purchased another CT 200 from Jim Falk Lexus of beverly Hills, and had it delivered to me, This people are very honest and helpful, I highly recommended!

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Harryfes

Jul 7, 2016

WORST DEALER EVER!!! Watch out for these guys all they do is lie and take advantage of consumers!!! I have bought many vehicles however I have never had a negative experience like this one!!! I would never go back to this dealer nor will I recommend this dealer to anyone other than to let them know how horrible they are there, from the sales experience all the way to finance and customer satisfaction WORST EVER!!! You will see good reviews about this dealer however I even think they are false!!! If you want to be lied to and taken advantage of then go to this dealer!!! Otherwise buyer beware they are crooks, they are sharks and they are not professional!!!

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Sandra

Jun 25, 2016

The service dept here is great! I walked in without an appointment and was in and out within20minutes. Thank you guys and see you soon

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Austin, TX

Jun 21, 2016

This is a sad review for me to post because I've been with Lexus for some 10 years, have had 4 RXs over that period of time and have always been extremely impressed with Lexus. Now I've discovered that was due to Lexus OF AUSTIN. I gave my daughter, my 2010 RX 350 but I still own the title. Yesterday she went into Beverly Hills Lexus/Jim Falk for a 30,000 mile tune up at my request. She called and said one of the service men, Reno, had told her that the back brakes were dangerously worn and she needed new shocks. She was quoted some $1,200! I immediately told her to get a bid from a brake shop which came back at around $670. When she informed Reno she would not be having the dealership take care of the brakes, he asked why and she told him. Then he called her back saying the dealership would do it for $638!!! Being at a disadvantage of my daughter there in LA and I'm here in Texas I couldn't look at those breaks myself. I told her to go ahead and have the dealership fix the rear brakes since, as Reno kept stressing her safety was at risk. He even said she shouldn't be driving the car and it was at only 35,000 miles and LEXUS quality. Here's is my suspicion...Reno didn't want anyone else looking at those breaks because they would have said they were not yet to the point of being replaced. Be forewarned I don't know what they might be working in their service department. I spoke with Lexus of Austin and let them know what was occurring. I am now researching where I need to voice the situation to LEXUS to let them know what Beverly Hills dealership is doing and they need to read these other reviews that validate what I've just written about them. One other note, when I asked Reno why the price had changed, he said something like hed talked with his manger and sometimes they give a deal to people concerned about the price! What!? I told him no matter how much money a person might have, they are always concerned with price! Do I sound mad? You bet when you feel like your child is being taken advantage of. Read reviews on Lexus of Austin. Everyone LOVES them!

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mixer123

Jun 15, 2016

Head of the garage called me so rude words that I'm not going to write here. I had to buy a new car because of the fact that under the bonnet dead animal (rat) I went and asked them to remove all check the car! they left my car under the sun for a week, can u imagine how it stank. I had to buy a new car with them, because they made me and after that I have so many problems with them, they did not do anything.

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Brian P

May 27, 2016

This is my second and last time visiting this service center. First visit was in August 2015. Dropped car off for routine oil change and service. Quoted $400 for exam. Thought it was pretty high, but wanted to give them a shot. Dropped off my car at the appointment time around 9AM. Four hours later they called to say I will need new brakes, filters and one tire. Regretfully decided to let them fix it although I had just purchased the car from them in Feburary 2015. Fast-forward to today. 2nd oil change (travel a lot for work so still less than 3000 miles driven since last oil change). Arrive for 10:45AM appointment. He says it will be $400 and will take 2 hours to even see the vehicle (not sure the reason for an appointment time then). Wait 2 hours, comes back with a list of six things that need to be repaired. Showed it to me on paper and went through each one. 1. Battery is dead 2. AC is moldy (requires deep cleaning) 3. Air Fliters need replaced4. Need alignment5. Oil & Fliter Change6. Replace front right tireTech says "All will be additional $600"I said "Great! Please go ahead!"Everything sounded reasonable for the price, plus I am paying $400 already. $1k. Not ideal, but I accepted it.3:37PM I get a call that my car is ready. I go to the desk to pay and the total bill is $1,417.86. "Whoa! That isn't right." The cashier calls the tech over. The tech immediately is defensive and pulls out a piece of paper (same as before) showing the list of items he suggested. Next to it in blue ink (the rest is in black ink) there is a price breakdown for each item. The price breakdown WAS NOT there before. I even told him this and he insisted that he never quoted me a price of $600 and that there would be NO WAY those six items would cost less than what was shown. I told him, $600 is PLENTY for what was done, plus the $400 already spent for you to "look" at the vehicle. He then insists on calculating the six items in front of me to "prove" he can't do math in his head and therefore wouldn't be able to quote $600. Also said that he pointed out the $1200 to me before the work and said it was in a different color ink so that it would stand out.After the visit I was left with two stacks of paper. 1st from the original $400 quote ($462.15 to be exact). 2nd showing the service that was completed. All of which was signed. There was nothing ever given to me in writing with my signature showing what I was expected to pay.Their fault for overcharging, but my fault for deciding to go back to Jim Falk Lexus Service center a second time after such a bad visit the first time. Also, my fault for not asking for a written quote before hand. Shame on them for price gouging. I don't care if you ARE in Beverly Hills. Shame on the employee for the disgusting and defensive attitude about the price difference. With the bad, sometimes comes good. The cashier was extremely apologetic about the situation and was very kind.

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Not Happy

May 1, 2016

Bought my 2013 certified Lexus ES350 in early morning to the service department. Pulled in line for service observing guys in armani looking suits checking in cars. A middle aged woman identifying herself as a service manager asked me the reason for my visit. I said routine 35,000 mile service. She said to wait while she went to check the computer. After a brief moment she returned and said that would cost 375.00 dollars. I asked why so much. She said that is how much it costs. She said if I thought that was high that my next servicing would cost about 800.00 dollars because I would need an oil change and a coolant system change. Surely I thought she had misquoted the cost and that it would be corrected when I picked up my car. When I returned to pick up my car she stuck by the original fee. I went over the service paperwork and the only itemized thing with a dollar amount to it was a fuel additive under thirty dollars. I protested and she said well I want to make you happy so how much do you think you should pay. She said that a wheel alignment was also performed. I said at the most 200.00 dollars which I still felt was high . She said 250.00 dollars. I hadn't mentioned that I had a wheel alignment performed on my vehicle weeks before coming in for servicing. I reluctantly payed and waited for my vehicle to be bought out to me. When they delivered it to me it was covered in dust and dirtier then when I had bought it in even though the service invoice said it was cleaned. I was told previously by the old staff at Jim Faulk Lexus shortly after purchasing my vehicle that Keyes Lexus personnel would be replacing the personnel I had previously dealt with which sent shivers thru me since I opted not to buy my car from Keyes when shopping for my pre-owned certified vehicle. My first inclination was to go elsewhere but since I had purchased my car from Jim Faulk Lexus I decided to give the new people a shot. This was my first paid service after the complementary free oil change that came with the vehicle purchase. Since the oil change was free I expected that service to go over without a hitch and it did. Did I mention my car had just under 30,000 miles when I bought it. I bought it certified. I am retired and seldom drive the car much at all. I purchased Lexus because I assumed it was a sound vehicle and could be relied on. Just who these people are in their expensive Armani looking suits in the Service area I do not know but this Service manager lady frightens me in regard to truthful and fair dealings. It would seem that the free rentals are not really free after all among other things. I was told at checkout that my car needed an engine air filter and an air-conditioning filter that i could have performed now or at my next 5,000 mile servicing. I opted not to do it then. Since these items were not changed at time of service I can only guess it was implied that I would have to pay for them. These items are due for change every 30,000 miles. I've only driven this car a little over 5,000 miles. Go figure. Trying to figure out what my options are in regard to future service. Be careful when bringing your car here for service.

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Hernandez

Apr 4, 2016

Paid for Oil change, they said they check my water lever=not true, tire air,not true, over charged me one time and labor. He not only over charges but gave a list of repair that was un necessary.

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Gary

Mar 24, 2016

just pick up my new lexus from there. overall very good experience.

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WZN Exclusive

Jan 16, 2016

I was trying to buy two brand new LX 570's. The salespeople kept promising to get me a great price, but wouldn't give me any fixed pricing. It took a whole 5 days to give me a firm price on both vehicles! Unbelievable! Then when I finally got the pricing, I was told they don't discount new SUV's, and I should be happy that they aren't charging over MSRP! Crazy, and they took forever to get anything done.

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Lexus1818

Dec 9, 2015

Highly recommend Taj if considering going to Lexus. Taj gets the best deal, and assures that you will drive off with the car you want with the best rate.

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ericcglee

Nov 26, 2015

Pros: Quick, simple, friendly, and polite. Been to here twice for some warranty work and honestly this is the best experience that I've had at ANY dealership not just a Lexus dealership hands down. Jesse went above and beyond to make sure that I was completely satisfied and definitely saved me a good chunk of money because I'm pretty certain that I wouldn't have gotten the same treatment if I went to another dealership with my issues. Each time I was at this dealership, I was literally in and out in around 20 minutes or so. All paperwork done and a loaner in hand ready to go outside. I have no complaints what so ever and will probably not go to any other dealership for service besides this one for my vehicle. As with all Lexus dealerships..TV, free wifi plus pastries and drinks which include sodas, juice, a Starbucks coffee dispenser and bottles of water.Cons: It's LA so traffic is always going to be a bit of a pain to get to and from. The dealership is crammed a bit into this small plot of land, but there really isn't anything that anyone can really do about it.Bottom line: I've never had a good impression of Beverly Hills because a lot of the people there aren't very friendly and it feels as if a lot of them look down on others. Lots of snotty and impatient customers at the dealership too which makes me feel sorry for the people working there because they're generally really nice. It's a bit of a pain to make the drive out there, but honestly i'd drive a lot further for the service that they provide.

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wors experience ever

Nov 25, 2015

On November 24, 2015 I bring my car in due to not starting, which left me stranded. Once I brought the car in for this issue of not starting, I also happen to mention about my Enform not working properly. Eddy Chavarria along with Maria Hosgor Insisted that they trouble shoot the Enform after I told him (Eddy) that I do not want to do that right now, I have to go home. He still pushed the issue. I told him, that I just want to leave. He then he tells me to GET OUT, and go to any other dealership in the nation! knowing my car is not working/starting properly. While he is walking away, I had to beg him to just give me a loaner and that YOU wanted to mess with the Enform as I just wanted to drop off my vehicle in the first place. HE, changes his mind and gives me a loaner. after I tell him I have no way of getting home with a disabled car...WORST EXPERIENCE AND HE IS A HORRIBLE PERSON to threaten someone who is in dire straights of being stranded and vulnerable. WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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pgad26

Sep 19, 2015

Highly disappointed with James Neal the sales manager at Lexus of Beverly Hills. This was the worst car buying experience I have ever had. I have been in the Lexus family for over 13 years and I have never come across a sales manager as rude, disrespectful, unprofessional, and unfriendly as him. He provided the most horrible customer service I have ever received with the most negative approach. I DO NOT recommend James Neal of Beverly Hills to anyone. 1-star review was well deserved.

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Vintas

Aug 3, 2015

I met Mr. Enrique Carvajal when he was working as a Sales Person, at Lexus Santa Monica,and followed him when he transferred to Jim Falk of Beverly Hills.I am driving, again...THE Best Car I have had in my Life: an IS 250 CI do Love the Shape, the Size, the Colour, the Simplicity of its Interior, & a Hard Top Convertible !I Am Greatly Thankful to Mr. Enrique Carvajal, who "knows THE Product he sells". He has always been kind, pleasantly persuasive, always available, and...Thanks to Enrique, I am now driving my -- THIRD -- IS 250 CGustavo H. Vintas.

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Christian Fell

Aug 2, 2015

Hey, so . Buying a car = dread, right? Wrong!I must say Enrique Carvajal changed my perception I had, maybe from old movies etc, buying a car from dealers. There's nothing pushy or exhausting about buying a car and Enrique made it clear he is there to help you find what you want and make it happen. Although, Enrique had already some buyers to deal with and it didn't occur to me until writing this review, that he managed me and my wife effortless. He is not only an awsome salesman, more so an awesome person. He gets you, and levels with you: deals, making money, not important. What to you want, is what he wants to know and it shows this is important to him. Overall, I had really great day, couldn't have planned it better myself. atEnrique Carvajal Thanks Man! :)

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Luvmysuv

Jul 18, 2015

I've been looking at the new NX for the last couple of months. Enrique was the first person to show me the car and even had the patience to show it to my little boy (in Spanish, per request!) who loves cars. He answered all my questions but didn't feel pushy. At the end, Enrique found the car with all the specs I needed and helped make the buying process quick - I was in and out in about an hour.

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Alex P.

Jul 14, 2015

I was so happy with the level of service I received from the people at Jim Falk Lexus in Beverly Hills! Enrique Carvajal was the primary person helping me and I have never felt more taken care of. Everyone was extremely accommodating and nice and they really went above and beyond to make my experience wonderful. I would highly recommend this dealership and Enrique in particular to all of my friends and family!

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Sandy Lopez

Jul 14, 2015

This was by far my best car buying experience!!!!All because of Enrique Canvajal...I just leased a 2015 Lexus IS250.Let me start of by saying that I went in looking for a specific style and color. However, the color was not available. He took charge of the situation and searched till he found exactly what I wanted. Not only did Enrique go above and beyond to search what I was looking for he made the whole paperwork process easy and fast, he gave me a tutorial of how to use all the cool features of the car, he also followed up with me the next day to ensure I was still in love with my Lexus. I am so happy with my new Lexus.Enrique and his team are experts in what they do,I am very pleased in the service and professionalism they have to offer here.

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alexpeais

Jul 14, 2015

I was so happy with the level of service I received from the people at Jim Falk Lexus in Beverly Hills! Enrique Carvajal was the primary person helping me and I have never felt more taken care of. Everyone was extremely accommodating and nice and they really went above and beyond to make my experience wonderful. I would highly recommend this dealership and Enrique in particular to all of my friends and family!

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Sandy Lopez

Jul 14, 2015

This was by far my best car buying experience!!!!All because of Enrique Carvajal...I just leased a 2015 Lexus IS250.Let me start of by saying that I went in looking for a specific style and color. However, the color was not available. He took charge of the situation and searched till he found exactly what I wanted. Not only did Enrique go above and beyond to search what I was looking for he made the whole paperwork process easy and fast, he gave me a tutorial of how to use all the cool features of the car, he also followed up with me the next day to ensure I was still in love with my Lexus. I am so happy with my new Lexus.Enrique and his team are experts in what they do,I am very pleased in the service and professionalism they have to offer here.

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liz19

Jul 7, 2015

Enrique was incredible!!!! We were extremely frustrated with all of the other dealerships we went to. Finally, when we walked into Jim Falk, Enrique greeted us and we knew we were in good hands. He understands his client's needs and provides an extremely clear and accurate overview of how he can provide the best possible solution. Everyone else felt like they were not giving us the full picture, but Enrique knows everything about the cars he sells which was very refreshing. If you are looking for a new car whether it's to lease or buy, ask for Enrique!

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liz19

Jul 5, 2015

Enrique was incredible!!!! We were extremely frustrated with all of the other dealerships we went to. Finally, when we walked into Jim Falk, Enrique greeted us and we knew we were in good hands. He understands his client's needs and provides an extremely clear and accurate overview of how he can provide the best possible solution. Everyone else felt like they were not giving us the full picture, but Enrique knows everything about the cars he sells which was very refreshing. If you are looking for a new car whether it's to lease or buy, ask for Enrique!

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alabe

Jun 28, 2015

My car buying experience was amazing and thats a credit to Enrique. He made it his mission to find me the perfect car. He even brought the car to me so I could test drive it, making everything very convenient. After some thought I made my decision and walked away with a great RX350 and couldn't be happier.

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Levon

Jun 19, 2015

I was in the neighborhood today and decided to stop by to look at a few we cars made appointment before I went in with Bijan and have to say he was the best salesman I have ever dealt with. I walked in just wanted to look at cars and ended up leaving in my new gs350 f sport. My family loves the car and I am going to refer everyone I know to the salesman that made the car buying experience very easy.

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Is350

Jun 16, 2015

I recently purchased a used 2014 Is350 thru Jim falk Lexus, when I asked the salesman Nordine why this car isn't certified and he said that the car is so new, it doesn't need certified. After taken it home I kept hearing this clucking noise so I took it in to my local Lexus dealer and found out that noise came from a loose subframe bolt which the car has obvious signs that it has been to a body shop and repainted so it can't be certified. when I contacted jim falk Lexus, the sales manager name Phillip said I was making up stories and said his dealership wouldn't overlook that. So I sent in the report from my local Lexus dealer which shut him up but so far they still haven't taken responsibility for anything.

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erdinscotts

May 28, 2015

Everyone I dealt with at Jim Falk Lexus went waaaaayyyy above and beyond the call of duty to accommodate my schedule to lease my IS250. Not only did they expedite the paperwork, but they arranged to meet us right at opening time on a Saturday to accommodate my tight schedule, and got us out by 11am as we needed! Throughout the whole experience, everyone was extremely professional and pleasant even with my tight schedule. I would definitely return to Jim Falk Lexus, and highly recommend their expertise and professionalism!

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chrismig

May 14, 2015

Best car buying experience ever...I never had to leave my home...I told him what I wanted and he showed up at my door...went over everything and drove away in my other (leased) car!!! And my car is awesome!!! Enrique Carvajal is the best!!!

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TarynB

May 3, 2015

Ask for Enrique! He was great, and found me the perfect car. I came in to look on Friday, and after thinking about it over night, the car I originally wanted had already sold. But, Enrique pulled through. He found me an even better RX 350, with a lot less mileage and I couldn't be happier. It has everything I want. He gave us a great deal and was quick, efficient, and fun to be around! I love my new car and had a great experience here.

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TarynB

May 3, 2015

Ask for Enrique! He was great, and found me the perfect car. I came in to look on Friday, and after thinking about it over night, the car I originally wanted had already sold. But, Enrique pulled through. He found me an even better RX 350, with a lot less mileage and I couldn't be happier. It has everything I want. He gave us a great deal and was quick, efficient, and fun to be around! I love my new car and had a great experience here.

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disgusted

Apr 1, 2015

I travelled 30 miles to buy the car I was interested in, halfway to the dealer I received a text from the salesman that he had to leave and gave me another salesman`s name.After waiting at the reception for more than ten minutes for the salesman I was casually asked by another person what car I was waiting to see. He then informed me that he had sold the car just moments ago, A blatant lie as he had been seated there all the time, then the salesman showed up and more lies.I felt like I was in a persian bazaar not a beverley hills lexus dealership.If the text would have disclosed the car had miraculously been sold I would have just turned around but this was just callow.I have travelled to maui over thirty times and seen the same dealership there, there is no ALOHA just sleaze.

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Carreviews

Apr 1, 2015

I signed a lease for a new Lexus today from a guy named Enrique, after months of searching for an affordable yet luxury car. He's an amazing guy, really helpful and caring. He got us a great deal, and we couldn't be happier. I would highly recommend for anyone looking for a good car to go speak with Enrique. He will work hard for you until you're satisfied with the car and with the price.

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Kindrex Leigh

Mar 30, 2015

I came in just to test drive a few cars because I was in the area and in need of a new car. I wasn't expecting to get a car because I was by myself and I have never bought a car by myself before.I was greeted by Vlad who was a pleasure to work with. He let me test drive the cars I wanted in the colors I liked (which involved him moving several cars to get to it). He went out of his way and was very knowledgeable about each model and was not trying to sell a car but to help educate me about Lexus and each model I was interested in.After I test drove, we worked on lease options with Enrique. I felt very comfortable, not stressed and actually excited (which has never happened at a car dealership before). We negotiated on a few things and it felt fair on both sides. I felt like I got a really good deal and I ended up walking out with a new car!! Enrique was a pleasure to work with and wasn't pushy but more helpful and made me feel confident on my decision.Ray in finance was very helpful, professional and quick. He was thorough and help me understand everything I was signing and took his time.This was the best car experience I have every had because Vlad, Enrique and Ray were there helping me and making me feel comfortable, instead of being pushy.

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Jim

Mar 29, 2015

Came in about a month a half ago interested in the ls460 ( was comparing with the bmw 7 series) and met Enrique carvajal. Wonderful young man, knowledgeable and sincere. To cut right to the point I ended buying the 7 series, he called me still to follow up with me and congratulate me on my purchase, I appreciate his follow up even though I didn't buy a car from him. A month later the 7 series started making me uncomfortable to the point of returning the car back to bmw. Reached out to Enrique and made a sale on the brand new rx350. Gave me great a deal and finalize the sale right there. Thank you enrique will recommend my family and associates.

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Lexus NX

Mar 29, 2015

Just picked up the new NX 200t. Really enjoyed working with Enrique. Explained my options clearly and wasn't too "sales-y". Will be back...

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Bill skinner

Mar 28, 2015

This is by far a milestone for myself ( 10th Lexus car) and for my salesman Enrique Carvajal ( this is also his 10th he's leased to my wife and I) we have seen him grow and grow since he's took care of us at Lexus Santa monica, we really appreciate his service and will follow him anywhere he goes. He is the only reason I now buy cars from Jim falk Lexus. His achievements show just noticed he is ranked the highest at his dealership from previous satisfied customers. Look no other than Enrique Carvajal to treat you the best and with class. Will see you soon for my 11th car Enrique. Thank you so much!

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Kiki

Mar 18, 2015

Im not much a review writer on any site unless I truly feel that they deserve a great review and for everyone else to know the information. I really would like everyone to know that we were very lucky to have this special sales guy Enrique for us for this purchase. My husband and I leased 2015 Lexus RX350 last weekend and turned our last Lexus in. Our lease experience was great one. We went into a lower version of RX but we ended up getting a better version for just little bit more than we originally intended to spend. Thank you Jim for a great deal!!OK, until this point its doesn't sound so special. But I am writing this review because Enrique went beyond of our needs after our purchase. Im sure this happens to many people. Even though Enrique told us many times not to forget anything and make sure to check all the compartments in the car for our belongings, but we did missed some in our old car. But we didn't noticed until few days later. Knowing that most likely we wont get our stuff back, I did text Enrique at late night to see if he would even reply back after his work hours. He replied back right away and he offered me to look our old car in their storage lot on following morning even though it was his day off. Sure enough, he sent me a text and proof of video clip as a proof of him checking our car the next day. Unfortunately, our car was already cleaned up and it was too late, (due to it has been few days since we turned it in) he managed to find a CD that was left behind the CD player. Even though, I wasn't able to get my stuff back, I really appreciate his customer service and his dedication to fulfill his customers needs. He deserves the best customer sales of the year award! He could easily not reply back to me or not to offer any of his help to find my belongings especially when its on his day off. Because of his effort and dedication to satisfy his customer, we are for sure going back to Enrique for future lease or purchase. Thank you so much for your help and a great service!

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Janeava

Mar 7, 2015

I was on a mission to find a pearl white IS250 and many other dealerships didn't have it available, or if they did they quoted an unreasonable price due to the popularity of the color. I was finally able to find the car at Jim Flakin and I have to thank Enrique for making it happen! He was extremely knowledgable and worked with me on the price as well as making the paperwork an easy process! He also patiently explained all of the features of the car. Overall, it was a great and easy going experience and I would definitely recommend this location and most importantly the salesman Enrique Carvajal :)

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ahdeals7

Mar 2, 2015

Enrique made my buying experience very enjoyable and easy. Did not expect to get a car and I ended up getting more than I ever imagined. I got a great deal, the customer service was fantastic and I would recommend this dealership to anyone.

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Emp430

Mar 2, 2015

Very professional and friendly staff. Enrique was very patient with us while we were shopping for a Lexus IS 250. He was great at answering all our questions. We drove off with a brand new car!

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tinybeco

Feb 25, 2015

I will take all the time to write good reviews about Enrique. Enrique Carvajal has the perfect balance between being knowledgable about cars he sells and being courteous to his customers. I have bought many cars, but Enrique gave me the best experience!

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MRadji

Feb 18, 2015

I bought a car from Enrique Carvajal who couldn't have been more helpful and knowledgeable. He was patient, personable, and to the point. He really went above and beyond to help me find a vehicle that was right for me and understand the features. I love my Lexus! If you are looking to purchase a Lexus, ask for Enrique. He's the best!!!

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Alexander

Feb 14, 2015

I will like to take the time and really admire the outstanding customer service provided by Enrique Carvajal. I walked in to meet with Enrique as a first time buyer a bit nervous. Enrique was able to make my first time experience so smooth with his immediate attention to all my questions I had for him.I can honestly say I left very pleased with his estimate that he was able to work with me and being able to create that first impression relationship was just above and beyond.I highly recommend anyone to feel free to open your hands to Enrique and being able to leave with a complete smooth transition.

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Hellogoodbuy

Feb 11, 2015

I bought a car here before. So we came back again.Our Eurique was very knowledgeable about hybrids. He took the time to make sure we found a vehicle that fit our needs. Everything was great with my car buying a great experience.I recommend him highly!!! Thank you Enrique!

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anscinta1213

Feb 10, 2015

We had a truly outstanding experience working with Enrique. Enrique was extremely friendly, respectful, professional, accommodating, and helpful. We had previously been to Volvo and Audi and were very disappointed with how we were treated and their lack of transparency and willingness to meet our needs. We had such a refreshing experience at Jim Falk Lexus and especially with Enrique. Enrique was extremely knowledgable about all of the vehicles and took extra time and care to ensure we felt comfortable in the vehicle we had selected and understood all of its features. Enrique went above and beyond to ensure that we were happy.

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Houman

Feb 1, 2015

Walked into Jim falk Lexus, met Enrique carvajal wonderful and painless experience. Got my last car from Keyes but know is Enrique at Jim falk only. Will definitely come see him if he's still at Jim falk for my second car

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littleredcoop

Jan 23, 2015

I just found Jim Faulk Lexus and bought a GS 350 F-sport from them! They have an awesome way of pricing their cars, a no haggle way to go, they list their cars at the bottom dollar and I know I got the best deal I could because I did lots of price checking everywhere. No other source came close to what I paid. Enrique Carvajal was such a knowledgeable salesman. He was so professional and put absolutely no pressure on me bur encouraged me to check around and compare other cars and prices. If you are looking to buy a car and want to know you got the best deal with a most honest sales approach, this is the place and Enrique is your guy!Thanks Enrique

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wzwz777

Jan 12, 2015

There is not much negotiation space for a CPO car, but you can have great deals on new cars. The dealer who sells the car to us is Bijan. He is helpful with our concerns and willing to calculate different costs as our potential options. I would recommend him to my friends.

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Sandi B.

Jan 6, 2015

Just purchased a new 2015 Lexus IS and could not be happier with the attention and professional service I received. Enrique is THE MAN! He went out of his way to find me exactly what I wanted. This is my second purchase working with Enrique. The dealership is top notch and all the people there are super friendly. I LOVE the service department there too! Much better experience than what I got over in Santa Monica. I'm an industry professional (showbiz) and am very picky about good service, and above all HONESTY. You can feel confident working with Enrique for sure. He also spent extra time teaching me the new technology of the car....and even sent me a tutorial by email when I couldn't figure something out. He's always there for you!

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rhmarks

Dec 31, 2014

Jim Falk Lexus of Beverly Hills has given me the best possible leasing deal for my previous three leases (3 years, 3 years, and 2 years). I have tried to award my business to a Lexus dealership closer to my home but their offers don't compare. This time around I worked with Enrique and Robert, and as a seasoned Lexus customer I know that I have the best deal in town. Deal aside, Enrique's customer service is second to none, his knowledge about Lexus cars is highly impressive, and he's an incredibly authentic person. A genuine pleasure and privilege to work with.

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tderrick

Dec 26, 2014

I had a maintenance question and emailed their service dept from the website. I received a call back within 10 minutes! I was so surprised to receive such a quick response. I spoke with Eddy who was very pleasant to talk to and answered all of the questions I had. I highly recommend their service dept for their customer service and in making the customer feel valued. Thanks Eddy!

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Ddd001

Dec 22, 2014

We went to Jim Falk to buy the new Nx. The car was flying from the dealerships, so it was impossible to get a discount anywhere. Enrique worked hard to get a deal that both sides were satisfied with. He explained all the features of the car and how to use them. Very friendly and professional. We are looking forward to working with him again.

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Epfree

Dec 12, 2014

My experience with Enrique Carvajal was very impressive. He was straightforward, knowledgeable and made the buying process as simple as possible. I spoke to salespeople at several Lexus dealerships and Enrique really stood out for all the right reasons. The pricing at Jim Falk was much more reasonable than some I visited and there was no need to haggle. And the good service didn't stop when I drove off the lot. Enrique followed up and helped with a programming issue by sending me a video stepping me through the process. It's great knowing I can call or text with any questions. Overall, it was a terrific buying experience and I would highly recommend using Enrique for your next purchase.

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oyun

Dec 11, 2014

I purchased a ES 300H from Hadi Noori. This is the best car purchase experience I ever had, there was no real haggling. The price presented to me was amazing. If I did not meet with Nadi I would have never bough the car !!! You can't beat his customer service. Very professional, honest, easy, and hard working.

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tzabate

Dec 9, 2014

Enrique Carvajal provided me with superior customer service with the lease of my Lexus Hybrid. My husband had previously purchased a Lexus from Enrique a few months ago, and boasted about the "personal touch" that he provided to him when completing the transaction. Coming highly recommended, I decided to give him a try. Initially I was worried about making two car payments, as my lease for the Mercedes Benz was not up until 2 months; however, Enrique managed to work something out and I ended up taking a brand new fully loaded Lexus ES 300h. I was impressed that he was able to drive to us on a day of heavy traffic (with a family member following), to bring us the paperwork necessary to secure the lease, and brought the vehicle to our doorstep. In addition, Enrique took the time to explain all of the many features of the vehicle, which were all an upgrade from what I previously had.The level of service he provided was impeccable, and I will definitely be contacting Enrique for my second vehicle, and have already recommended him to friends and family members.Thanks so much Enrique for providing my family with "first class service." If you go to Jim Falk, ask for Enrique whether you're reading this review online on whether you walk in! You will not be disappointed with the level of customer service that he will provide to you!

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BA Lavender

Dec 8, 2014

Chris S my Sales Person was great. The whole purchase experience was easy and haggle free. I felt that I received a great deal and I'm extremely happy with my car. I would definitely recommend Jim Falks Lexus for great selection, pricing and overall purchasing experience.

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kayeni

Dec 2, 2014

I left the dealership very impressed with my experience at Jim Falk Lexus of Beverly Hills. Hands down you must work with Enrique when planning to purchase your next Lexus! Enrique was very knowledgeable, remarkably persistent, trustworthy and professional. I worked with Enrique for just over a month locating a specific White with Red Leather, fully loaded new model Lexus RC350 F-Sport. Enrique was able to pull some strings and reserve a model in Japan that was still in production. He maintained contact through the entire process, giving status updates and even inviting me in to preview others models as they began to show up at the dealership. The moment my car showed up on the delivery truck, I received a call from Enrique - drove to the dealership and in just under 2 hours we negotiated a great deal (considered this is a "new" / "first-year" model). Long story short, make sure to schedule an appointment with Enrique for you next visit to Lexus of Beverly Hills!

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brian.burns.3910

Dec 1, 2014

Enrique was the man! He got me in and out in under an hour and I was driving away in a my new ride. I have bought many cars and it has never been that fast. He answered all my questions and knew the car inside and out. I can tell he has done his home work! I was also impressed that he followed up to ask how I liked the car and answered additional, detailed questions on the spot without a problem. I would definitely use Enrique again and highly recommend him.

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John Sherman DC DIBAK

Dec 1, 2014

I have now gotten my second Lexus from Jim Falk which was a great experience. More specifically, Enrique Carvajal went the extra mile for me again. He was very very patient with my choices in cars but this last experience was for my wife. He spent as much time as she needed to make the best decision for her. Enrique also was very straight forward with his knowledge on the cars and he educated us on the cars that best suited our needs. We got an ES 300h this time and my last car with him was at CT 200h (April of 2014). If you are wanting a Lexus, or you think you might want a Lexus, then look no further than Enrique and Jim Falk.

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mlozano310

Dec 1, 2014

Our experience at Jim Falk Lexus was amazing!! Enrique Carvajal made it so easy to purchase our new car. Enrique was patient and went the extra mile for us. Thank you very much Enrique, Im super excited with my new car. You will definitely see us again.

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S Vazifdar

Nov 9, 2014

Our experience at Jim Falk Lexus was wonderful. Natalia showed us several cars. We selected one car, test drove it, and purchased it. Natalia took care of all matters very efficiently until we drove the car from the dealership. Thanks Natalia.

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karen.tishkoff

Oct 29, 2014

Thank u Chris for your patience my purchase! I was pleased w your professionalism and courtesy and hope u have a successful and lucrative career w Lexus.

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JuliaLubim

Oct 28, 2014

Great experience! Seamless transaction! No stress no hassle! Nice, hospitable, well mannered staff! I did not buy a car for quite some time, and I did not have great memories left from my previous purchases. I cannot even star to compare how much my experience at Lexus Beverly Hills was different and better then all that I had before. From the beginning to the end of the deal I had only positive and very pleasant experience. I cannot even imagine to go somewhere else for my next purchase. Thank you for great service!

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vaughand1

Oct 5, 2014

My experience at Lexus of Beverly Hills was outstanding. Excellent in all aspects., Lisa Burger was very helpful and outstanding to work with. I would definitely buy another vehicle from them.

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Jayzeeee

Sep 29, 2014

5 months later, Enrique still at Jim falk I kept my word and decided to pick up my 4th car. I got a call from Enrique asking me if I liked my car on a followup... Which I replied of course I had just taken it for service. He once again made the numbers work and gave me a " deal I can't refuse" heck my other car still had a new car smell! But who can't say no to the amenities of a new car and not to mention everything being reset. (Services for maintenance, sat radio etc) making it a bit of a habit now Enrique drove in traffic on a Friday night during rush hour on the 405 to sign me up in the comfort of my own home, Enrique is great.. He makes me feel like a " millionaire" number "5" if Enrique is still at Jim falk. Thank you sir, for not being a " typical car salesman" and hope they value your work at Jim falk.

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pedroaraujobjj

Sep 17, 2014

I went to Lexus Beverly Hills looking for my new car and Enrique Carvajal brought my car buying experience to a new level; very professional, good price ,extremely fast , and the most important didn't change his price on the end. I'm very busy with work and he managed to finish the deal really quick, without wasting any time. I guarantee that he didn't only got a deal but a lifetime customer.

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d276428p

Sep 8, 2014

We purchased a used Lexus 2011 CT200h from this dealership. Our sales consultant was Enrique Carvajal. We first met Enrique by phone because we live in Irvine, Ca and the dealership is in Beverly Hills about 60 miles from our home. He gave us a nice verbal description of the vehicle we were interested in and took the time to send us additional pictures of the car via iPhone. We spoke to him on a weekday and told him we could not make it to the dealership until Sunday and what impressed me about Enrique was that he kept in contact with us throughout the week without being to pushy or annoying. He made himself available to us even after working hours. We showed up on a Sunday to look at the car and we were very impressed with Enrique's service and the vehicle. We made the purchase and from the time of the deal until we drove away did not take more than 1 hour. Very quick and painless. I will have to say in addition to Enrique's positive demeanor he went above and beyond to show us how the car operated inside and out. He is very knowledgeable when it comes to the fine points of the features of the car. I highly recommend this dealership and Enrique Carvajal. It was well worth our drive and time.

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norajones

Sep 2, 2014

We went to Lexus of Beverly Hills and had a superb experience leasing a 2014 ES 350. Lisa Burger was extremely helpful and patient with us and we are very happy with our experience. Highly Recommended.

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kl2008

Aug 17, 2014

Omid provided outstanding customer service. I called him up this morning and he found the exact car I wanted for the price I wanted to pay and had it ready for me to drive home by the time I arrived at the dealer. I would recommend him to all my friends and family. He made this car buying process simple and hassle free.

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morgan0427

Aug 17, 2014

What can I say about Omid and Safi it was the best car buying experience I have ever had. I shopped and this was the best of the best deal. Highly recommend.

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nadershad

Aug 17, 2014

I had a great experience, the sales associate, Omid, was fantastic, knowledgeable and very helpful. He did a great job, answered all my questions and gave me detailed info.

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nadiarekabi

Aug 17, 2014

I contacted Omid Navid to get into a new lease. I had dealt with Omid before, and I liked the professionalism which other sales people seem to lack. He helped with an IS350 lease, that I don't think any other dealer could come close to matching. I am just wondering with his knowledge of all lexus cars and lease programs, why he is not a manager?Thanks Omid

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arrenfel

Aug 16, 2014

I found a 2006 Lexus LS 430 online. When I contacted the dealership (Jim Falk Lexus), Sales Associate Omid answered the phone. He was very helpful and invited me in to test drive the vehicle.When I arrived at the dealership a greeter personally welcomed me and escorted me to Omid. Omid was very pleasant. He introduced himself to my family and offered all of us (totaling four) drinks. He then walked us to see the vehicle.Once at the vehicle, he took the time explaining all the features of the vehicle which were many and answered any questions I had. I then took the vehicle for a test drive. Of course the vehicle was amazing. I told him I wanted to buy the vehicle. Omid escorted us back inside, offered us more drinks and placed me in touch with Finance Manager Ray.Ray was very pleasant and treated me like family. He was engaging and offered us more beverages. You definitely will not go thirsty. We completed the paperwork while they washed the vehicle. Once the paperwork was complete Omid walked us out to the newly purchased vehicle. He thanked us for coming and assisted us in safely leaving the location.I was pleased with my experience and would recommend them to everyone.Thanks again Omid and Ray,Ammon

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jdcowboy

Aug 16, 2014

Enrique Carvajal was my salesman and he went far out of his way to make the sale and then folllow up with me. Chris Guerra in finance got great financing. Really happy with my Lexus and that I bought it at Jim Falk Lexus.

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apucks

Aug 12, 2014

My experience at Jim Falk Lexus was great from start to finish! I called to see if they had pre-owned cars available and got a call back almost immediately from Enrique who totally hooked us up. He was extremely easy to reach on his phone and very prompt in responding. Once we got to the dealership itself, we were astounded by the service. Enrique made sure we were able to valet our car without any trouble and offered us drinks. The wait time was extremely short considering how many customers wanted his help (VERY in demand!). But he made us feel like we were his priority. We test drove a car and loved it immediately. The BEST part was that he gave us the internet price, so no stupid, annoying haggling was necessary. We had done research prior to going in and were prepared to walk away if we felt like there was any deception or rip offs, but we were so pleased when Enrique was so straight-forward and honest with us. He did a detailed run-through of all of the car's amenities and services. The worst part was all of the paper work!! Being from out of state, California's car laws and registration process is so much more annoying, but that's not anyone's fault but the state! Overall, we had an amazing experience at Jim Falk and plan to go back for a free servicing in 6 months!

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Drigo82

Aug 12, 2014

Enrique was very professional,helpful, knowledgeable when assisting in purchasing our car. Very respectful to our family and sensitive to our needs. Without a doubt I would come back! Highly recommend Enrique to my friends or anybody interested in buying a new or used car!

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GaffinJ

Aug 12, 2014

Got a call the other day from Enrique Carvajal at Jim falk Lexus, which was stranged because I was receiving calls from Lexus Santa Monica also. They were trying to persuade me to come in but decided to try Enrique instead.. Fantastic choice! Came in but was uncertain on which car I wanted this time, was torn between an is and rx. After meticulous information from Enrique and his superb product knowledge I decided on the New is 250.. In the color I wanted and at the right price that met my needs, couldn't be happier. I don't usually write reviews but he deserves it, Jim Falk is lucky to have him, thanks Enrique

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Rambod Poursalimi

Aug 11, 2014

I had the pleasure of dealing with Mr. Omid Navid of Jim Falk Lexus in Beverly Hills. From the first point of contact to the finalization of the deal he was helpful, straight forward and professional. He explained all my options and guided me to the best deal. When I tell people about the cost of my new CT200h Lexus they are blown away. I have already recommended my family members to Mr. Navid and they have also made purchases within one week of my purchase. I highly recommend you at least have a conversation with Mr. Navid if you are interested in a Lexus.

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bonniebruckheimer

Aug 8, 2014

Just got my second RX350 from Enrique Carvajal at Jim Falk. I got the color choice I wanted and the interior choice I wanted. I am a very happy camper. When I told Enrique I wasn't able to drive back to Bev Hills today, he DROVE THE CAR TO THE VALLEY , in Friday night rush hour traffic. What a guy! Can't recommend him highly enough. And he knows EVERYTHING there is to know about Lexus! He is a pure delight and I recommend him to all my friends and family. Couldn't be a better transaction. This is the guy to see. . Sincerely, Bonnie B

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cuerpaso

Aug 1, 2014

Jim Falk Lexus, or as we refer to it, Lexus of Beverly Hills, is indisputably the world's top dealership! Well, at least in my humble eyes, and I've had dealings over 8 years with Lexus East Coast, West Coast and beyond. Seriously though, their stellar customer service, selection, and attention to detail trumps all other dealers I've known nationwide. The JF Lexus Crew works extremely hard to make you feel you've been VIP'd on upscale vacation, rather than been subject to the usual dealership headache. Natalia Zaterkovnaya's excitement about helping me find my next vehicle contributed to this highly welcoming experience. While I was still uncertain about this new model, she enthusiastically explained the various options & patiently opened all of the cars for me as I searched for the perfect color scheme for my vehicle. Her positive energy and knowledge are unrivaled. Safi Nabi, the Beverly Hills Lexus Dealership's Sales Manager, made it his personal mission to ensure my satisfaction allowing me to leave joyous. 3 Months ago we purchased a 2014 Lexus IS250 and having had such an awesome experience speaking with him did not consider another dealership and returned to buy another car earlier this week.I've referred over a dozen people to this dealership and all are elated with the purchasing process & vehicles. Being treated well and enjoying the car buying experience are important to me and I guarantee you too will be thrilled with the entire experience. Thanks again, Jim Falk Lexus, for making purchasing an awesome vehicle as enjoyable as driving it....From cruising in my GS300, to dropping the top on the convertible IS, and now in my sporty environmently friendly CT, I'm always thankful to Safi for creating an environment where car buying is a pleasurable and harmonious prelude to the Lexus engineering excellence experienced on the open road. Tadeo, pka Cuerpaso

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atrybuch

Jul 31, 2014

Enrique Carvajal - What else can I say. Service with a smile. No hidden agenda. He gave me an unbelievable price, all the bells and whistles and anytime i have any questions I can call him, and he responds within 5 Minutes. EVERYTIME. This is the single best experience I have had purchasing a car. reccomended.

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virginiapereira

Jul 31, 2014

Enrique got me in the car wanted and I'm so happy with it! Super service This is our 5th car from Jim Falk Lexus! Their service has always been top-notch! This is why we keep coming back. And Enrique is one of the best in the business! Thank you! You have a very very happy customer!

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SamWeissman

Jul 30, 2014

Enrique is a total professional sales consultant with major people skills. He made my buying experience incredibly positive and pleasurable. Straight forward and 100% honest in every way, he answered all of my concerns to my complete satisfaction. Enrique found the Lexus ES350 that I requested with all the extra options I was interested in. He went the extra mile to patiently explain the operation of this ultra modern and technologically advanced automobile to me. Without a doubt whatsoever I recommend Enrique Carvajal to anyone who is interested in purchasing or leasing a car.I have to give Kudos as well to Chris Guerra in Finance who was extremely helpful in arranging the financing for my purchase. Sam Weissman-Los Angeles

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boardn55

Jul 30, 2014

I stopped by this weekend to look at a few used cars. I had the pleasure of meeting and working with Enrique. I had been to a few other Lexus dealerships previously and those experiences were lack-luster but my time at Jim Falk Lexus was successful. Enrique is a man of his word and came through on all his promises. He was up front in answering questions and didnt try to side track. Originally I was looking at used car but he sold me on a new vehicle. I feel like I got a new vehicle for a used car price. I was happy with the service and would return in the future for another Lexus purchase.

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delgado2323

Jul 29, 2014

When buying a Lexus, Jim Falk Lexus is the place to make your purchase. Enrique the sales consultant save the day. Just to point out that before we came to this dealer in Beverly Hills, we went to a dealer that offered us a discount because the owner of the company where I work owns the dealer and we would get the best price in town and best treatment ever. Well that was not true. My girlfriend left the dealer not wanting to know about cars anymore. As I did my own search, I came across a car that caught my eye so I went to Check it out with my partner and then began a good service experience. We asked a million questions and all where answered by Enrique. We left and came back three times because we were not sure about the first car we wanted, but came back to buy a different car from the one we first set eyes on. Enrique was the reason we ended up buying a new Lexus IS 350 F-Sport. Enrique continues to be very helpful with helping us on how to use every option on the car and also with purchasing accessories.

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Obario

Jul 27, 2014

Omid was a fantastic salesman. I trust him and would go back in a heartbeat to get another car from him. He was professional and courteous. Great salesman.

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cetyz

Jul 25, 2014

This is my second time I purchase a vehicle from Enrique. The first time he assisted me with a purchase, he went above and beyond my expectations. he genuinely was looking out for my best interest. I went back to him for the special treatment I received 3 years expecting the same kind of treatment and I was not disappointed. He made the transition very easy and smooth. ofcourse, he was able to accommodate a payment I was very comfortable with. Thank you Enrique Gerardo ArmentaSanta Monica CA

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Alexandra H

Jul 21, 2014

What an incredible car buying experience. I was so lucky that Huey Han answered my call and helped me through my entire car buying experience. He knew I was down in San Diego and couldn't come in that day so he took a video of the car I was interested in with his iPhone and had sent it to me within minutes. I made plans to be there when they opened the next morning and Huey Han met me when I arrived and got me right out for my test drive. He was so professional and wonderful and answered all my questions. He was also very patient with me during the entire car buying experience and was determined to help me get the car of my dreams! I am forever thankful to Huey Han - what a great guy with a beautiful heart. I sure am lucky he answered when I called Jim Falk Lexus. Ask for HUEY HAN when you call - Thank you Jim Falk Lexus! I will definitely be recommending this dealership.

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Ybello

Jul 21, 2014

Yvonne B.Your review of Jim Falk Lexus of Beverly Hills 10 hours agoGREAT experience with this dealership, once I took the initiative to call and get a LIVE person on the phone. I was lucky that Enrique Carvajal answered my call and ushered me through the entire process with great ease and professionalism. I gave up emailing & finally called the dealership direct, to get a live person to help me and THANKFULLY, Enrique answered. He kept in touch, knew I was traveling from San Diego and was diligent about getting me all the details I needed. I arrived to be greeted by friendly Service Staff and Sales Force. Enrique was prepared to move forward in presenting the car for my test drive. Extremely knowledgeable about the car; pros, cons and comparisons to other cars I was considering. My decision to move forward was based not only on my own homework, but also on all the information/confirmation I received from Enrique. True salesmanship. Stress-free process and worth my drive. Enrique were EXTREMELY diligent about sharing the information of each bell/whistle on the car. I had my very own tutorial, which was thoroughly valuable. Awesome follow-through and so generous with their time and patience. Fabulous experience and my highest recommendation! Caution when emailing, you may get stuck in some 'triage' pit like I did, probably best to CALL and ask for Enrique!!

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tsblawyer

Jul 15, 2014

Lisa Burger helped us chose the perfect Lexus for our needs and provided outstanding service. She answered all our questions, made the selection of the right vehicle very easy and was thoroughly engaging throughout the process. Very happy with the service and our new Lexus 450h!

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arthur.m

Jul 12, 2014

This man does a great job. Ive leased cars many time and he truly made this experience the most pleasant and fastest. I will definitely consider going back to this dealer ship no questions asked. thanks for all your help Mac we appreciate it

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myoakim

Jul 7, 2014

I was shopping for my new car for about two months and dealt with more than 25 dealers, I spoke with Huey Han at Jim Falk and never contacted another dealer after that. Their prices were unbeatable and there patience was unparalleled. I would definitely recommend Jim Falk and more specifically Huey Han to anyone in the greater Los Angeles area thinking of getting a Lexus.

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omeedm

Jul 6, 2014

Hadi Noori is the man. He hooked us up with a great deal and I couldn't recommend him enough. He knew a lot about the cars I was looking at and was very patient with my fickle mind. Wouldn't go to anyone else but him! A bit time consuming, but definitely worth it for a great car and car-leasing experience.

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Uzis

Jun 26, 2014

Huey Han was most patient with us when explaining the different Lexus models at the dealerships.He answered all our questions in a very professional way.We would recommend highly Huey Han to friends who are in the market to buy a Lexus.It was a pleasure to deal with Huey Han.

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dustondo

Jun 22, 2014

Walked in looking to check out a new Lexus IS and drove off with a new one that same evening thanks to the wonderful service of Enrique Carvajal and Penelope Morris. Enrique was professional and extremely knowledgeable about the product and overall a great person to deal with. Having had such a great experience with a new car purchase, which is normally something stressful I wont hesitate to recommend the dealership, but especially Enrique to anyone in the market for car.

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Pas B.

Jun 22, 2014

If you are looking for a Lexus go to Jim Faulk Lexus of Beverly Hills and ask for Enrique Carvajal. My family and I leased two cars over the weekend from Enrique. Not only did he give us a great deal in town, he was extremely knowledgeable about the car, it was hassle free and he was great to deal with. An extremely positive experience.

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gmetroof

Jun 21, 2014

Best co operative agent I have ever dealt with He will make this dealer one of the best without a doubtWould buy another car the same way same guy

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alexperez

Jun 18, 2014

Bianca went above and beyond to ensure this was the easiest and most delightful car buying experience I've ever had. I'm trading in my Honda Accord with her and Jim Falken this month. Lexus will forever have my business.

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MaxMunson

Jun 18, 2014

Great experience checking out the new IS 350's with Hadi Noori. Hadi made the experience awesome with his expansive knowledge and pressure-less style and I left the happy owner of a new Lexus. Awesome service, vast inventory, and very comfortable experience. Go check them out!

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zaakizain

Jun 16, 2014

My husband and I have visited many dealerships and Jim Faulk is by far the best dealership that we have ever dealt with. Enrique Carvajal was very pleasant, helpful and honest. I would totally recommend anyone I know to go see Enrique. The whole experience was great from beginning to end.

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daphnechantell

Jun 14, 2014

I love my new hybrid! I couldn't settle with a Prius so I got this really cool luxury hybrid that I love driving and don't mind sitting in traffic in it. I am so happy I called Lexus of Beverly Hills they were great. Hadi gave me the best quote after going to different dealerships. I bought my car here because I felt the trust I needed.

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lantuna

Jun 8, 2014

Another enjoyable experience with Jim Falk Lexus and saleman Hadi Noori. We drive from Nevada to purchase our Lexus vehicles from this dealership as they go above and beyond to provide customer service pleasant car buying experience.

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mluandha

Jun 2, 2014

This is what you called a prestigious dealership with a prestigious service to their customer. I thought West-side dealership area will be a typical stuck up dealership. But, I Thought wrong..! Jim Flack really proven us what they advertised is NO nonsense. Han and Steve were extremely patience and attentive to what we are looking for. They didn't even rush us even though we came in before they close. We weren't sure at first, with the first choice of our RX 350, and they offer us to make sure we are happy with what we want, by letting us inspect the car thoroughly. Brought the car from the lot through their detail center. We ended up taking a newer car of the RX 350. And guess what, they are certified.They really keep their negotiating simple, no haggling. And their price is fairly competitive. Not like other dealership that we went prior was such a nightmare. Paperwork was also a breeze and they explain everything in details. I defintely will recommend anyone to visit Jim Flack and see Han or Steve... Definitely 5 stars review for them. This is not going to be my last review for Jim Flack, in hope that they will continue to follow thru with the consistency of their service that they have provided to us. The bar has been set high, Jim Flack team...! Let's see how the follow thru will be...

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shinek

May 28, 2014

I purchased a ct 200h from Hadi Noori and he was an exceptional salesman. I went to other dealerships and he was the first person to treat me respectfully and patiently. From now on I don't have to wonder where I'm getting my next car, I have Hadi's number on my cell phone! Thank you so much and I hope this review adds to your success!

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regart

May 24, 2014

Never put reviews or deal with things like that. But I had to post review because my experience was the very best. After getting shut down by 5 dealers today Hadi put me into the car I wanted with lower down and monthly payments than I was expecting. Truly number one sales person. Drove all the way from Las Vegas to get deal of life time. Thank you your really do rock!!

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normaalvarez2015

May 18, 2014

Got My first car from Enrique Carvajal at Lexus santa Monica. Found Out he wasnt there anymore so i got a BMW. Now after a 2 year lease into My BMW. I received a Call from Enrique Out of the blue, even though i was thinking of joining the Lexus family again... Was it meant to be? Well i made it be! Walked away with a brand New is 250. Thanks again Enrique. Jim falk has a hidden treasure in him. Will see Enrique for car mimbre "3" if Hes still at jim falk. Hes the reason why i returned.

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CarSmarts2014

May 17, 2014

My wife and I had a wonderful experience at Jim Falk Lexus of Beverly Hills today thanks in no small part to the courteousness and unparalleled customer service offered to us by Enrique Carvajal. Not only did he help us get out of our lease from another dealership early, he did it at a price that our previous dealership could not beat, let alone match. On top of everything, after the paperwork was completed, he personally delivered our new car to us at our home. We could not have been more pleased, and we look forward to working with Enrique in the future. There are a lot of car dealers in Southern California, but we recommend without hesitation that anyone seeking a new Lexus go to Enrique at Jim Falk Lexus of Beverly Hills.

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mzhupleva

May 16, 2014

Michael provided excellent customer service with our purchase of the RX-350. He offered ample time in helping us with vehicle selection and discussing the lease terms. It's my first time driving a Lexus and I found great value in having Michael explain features and functions of the vehicle - he knew the car from A to Z. He also made himself available for any future questions or concerns. I feel great to have Michael as my single point of contact at Jim Falk Lexus.

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Meeech2269

May 8, 2014

Not only was our salesman, Enrique Carvajal, extremely pleasant to work with he went above and beyond to make sure I got everything I wanted/needed with the best deal possible. He took the time to show me everything about the rx350 with all the high tech gadgets these days sometimes people assume you know how to use everything, but he made sure I was comfortable using everything- which in opinion was amazing! Great customer service, great deal, great car! Go see Enrique!

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phphl

May 4, 2014

Huey Han was terrific. He helped me find the car I was looking for and worked diligently with management to get the right price. Huey was extremely professional and courteous during each and every step of the process.

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Is 350

May 1, 2014

Thanks Hadi your the best. He gave me an offer I couldn't refuse love my new car. Your amazing Hadi.

SK

Shine K.

May 1, 2014

I went to buy my first Lexus from Santa Monica and searched around at Glendale but no one was as professional as Hadi Noori. Hadi showed me what I wanted unlike other dealerships very quickly and professionally - giving me straight answers and smiling the whole time! I will visit again just to say hello! All my family and friends already know about Hadi and I wish him the very best! THANK YOU!!!

I3

Is 350 f sport

Apr 30, 2014

I love this dealership I got my dream car. Hadi the salesman was amazing overall. Helped me with the whole process electellent customer service amazing prices. Go see Hadi he will make sure you leave there satisfied.

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afilm

Apr 30, 2014

I'm so thankful for how helpful Natalie was from the moment we were introduced. Right away she knew exactly what type of car I would like, and thoroughly answered any questions I had during the process. Natalie went above and beyond to ensure I had a truly great experience; from working with me through finding the right payment plan to even checking in on me several days after my purchase and reminding me of some more features. I haven't been happier with a purchase, thanks Natalie!

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dukhovnayay

Apr 30, 2014

Thanks to Nataliya Z. for THE BEST service she had provided to us. Our family had purchased 2 cars within 2 weeks and the service, the deals and overall experiance she had provided to us was beyond outstading!!!THANK YOU!!!

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T00g0rgus

Apr 26, 2014

Enrique went above and beyond my expectations! Got me into a car MANY others wanted. Reviewed every single detail and gave me piece of mind! Will not go anywhere else!

JC

June C

Apr 25, 2014

Hadi was our go to guy. He is extremely friendly and extremely knowledgable. He made the car buying experience very enjoyable and smooth. Before Jim Falk, we had went to Glendale Lexus... horrible experience - overpriced. We got the best deal with Jim Falk. If you need someone, ask for Hadi Noori. He will take care of you!

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bpisme

Apr 23, 2014

I just got my third car from Jim Falk Lexus, and once again had the best experience. As usual I worked with Enrique Carvajal, who is the best salesman out there. He is honest, knowledgable, and truly makes buying a car an easy process. I was in and out, got the best deal, and can't recommend Enrique and Jim Falk Lexus enough!

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Midi123

Apr 23, 2014

We were thrilled for the painless process of purchasing our new Lexus. Enrique was incredibly knowledgeable and easy to work with! He simplified the process so it was as seamless as possible. I'd recommend him to anyone.

MF

Mercedes Fan

Apr 21, 2014

Internet sales was accommodating. Replied fast but didn't answer my question. Took two emails to get an answer to, "what color is the interior". Should of had pictures. Didn't like that they kept contacting me after I told them I had already purchased a car.

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akdoc

Apr 14, 2014

From the time I walked in to the time I drove out, everybody was kind and super courteous. Enrique Carvajal is the person you want to see. He is very respectful, knowledgeable and most of all PATIENT. He spent as much time with me as I needed and kept his was waiting for me when I arrived for my appointment. He had other walk in customers when I arrived and he took care of them as well but I never felt rushed or neglected. He really respected my time and he even respected my finances. When it came to the monies, he cut out all the back and fourth and presented no nonsense figures. He made me happy with all aspects of the process: from driving the potential cars to narrowing down the final contenders to making the figures right on the car I chose. If you have any doubt or fear with getting a Lexus, Enrique will ease all of that and treat you right.

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mrdiamond

Apr 14, 2014

Very helpful and was not pushy. He delivered my vehicle to my residence and spent over 2 hours with me explaining all the technical operations of the vehicle. Very pleasant and easy to deal with. I had a very positive experience with mr. Hardy and my purchase. Would come back again for my future purchase.

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wbocade69

Apr 14, 2014

4/9/2014The rate that Huey Han gave me in the dealership was not the rate that we talked and discussed over the phone & on txt messaging but since I really like d car I bought it anyway. Huey's customer service was impeccable. He has personal attention to details and knows how to win his prospects. He explained all about car. He was very accomodating and helpful. He even brought d car to my office for me to test drive it. We then drove to Long Beach for him to see my trade -in car. He was a hardworker.

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Jayzeeee

Apr 12, 2014

As mentioned before in my Previous Review, I now have leased my 3rd car from Enrique Carvajal. I leased a car from him 7 Months ago and now I am again the proud owner of an 2014 RX 350. I have now made it a trifecta with Lexus and all 3 times From Enrique. Once again he exceeded my expectations by bringing the car and making everything painless. I will recommend Enrique to all my Family and friends. Jim Falk should know the asset they have in Enrique. I will lease my 4th LExus from him in a heartbeat if he's still at Jim FAlk Lexus.

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2xxturbo

Apr 9, 2014

I recently purchased my Ct200h from Hadi at Lexus. I actually live in San Diego but made the 100+ mile trip to give them my business. I went to several Lexus dealerships in my area but they gave me the usual run around and were trying to basically screw me on price. In addition to price they were trying to sell me a car that wasn't the right color or options. But after speaking with Hadi he located the exact color and options I was looking for! Although it took about a week, they went to the trouble of getting my car from the east coast and shipping it here to California. Which was a total shock considering the transport costs involved. When I arrived they made the process painless and simple. No surprise number changes and the car was exactly what was described and they threw in a few extras. Don't waste your time with high pressure, rude, abusive salesmen. Go see Mr Hadi and he'll make sure you enjoy the whole car buying experience and most important save you money!!

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janitakhalkhali

Apr 8, 2014

Just lease a Lexus from Enrique Carvajal, who was referred to me by Kevin E. I couldn't have asked for a better salesman. Enrique had to make 2 trips. One to my husband in Torrance and then to Rolling hills. Talk about customer service. Overall a great experience.. Thanks enrique. Jim falk should know what asset they have acquire

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efeinstein

Apr 4, 2014

Lauren Weisheit called me to offer an exchange of one leased car for a current model of the same car. The exchange was conducted smoothly,efficiently, and very pleasantly. I appreciated very much Ms Weisheit's concern for my busy schedule. She also helped me to learn about the features on the new car and was available for consultation even days after I had taken possession.Also, she provided me with information on the lease or purchase of a new SUV. Although we did not get the new car, I admired Ms Weisheit' sefforts and especially her well considered advice.I think that she is a valuable representative of Lexus.

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swemar

Apr 4, 2014

We have been interested in buying GS 350 over a few months. After we saw the one we like online, I called & spoke to sale rep Huey Han over the phone. We had numerous conversation before we decided to drive 4 hrs from Fresno to JFBH to buy the car. He was very professional & knowledgable in both over the phone & in person. I used to dread going to car dealership. But because of Huey sincere welcome, we were very comfortable & we bought our dream car that night. The price in JFBH was fixed but below comparable price elsewhere and Huey's great customer service was a big bonus. Since this is our 1st Lexus, our knowledge was minimum and Huey was very patient explaining in details about the car for over 3 hrs. He even helped me arrange with a car delivery company to deliver my old car back to Fresno. Thanks again, Huey Han!!! We'll come back to you for our next car.

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toreyricher

Apr 3, 2014

Huey was probably one of the best salesmans I have ever dealt with. I was shopping around for a car since November and I am so glad I went to him. His whole demeanor towards his customers is what ultimately sold me the car. He was very professional and genuinely worked extremely hard at getting me the best deal. Even after I signed the papers he stayed over to make sure everything I wanted was in the car and he sat with me in the car to explain how everything worked. I would send my friends and family to him and I will definitely be back to make an appointment with him when my lease is up. The whole staff was very welcoming. Thank you Huey and staff, see you soon!

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hl0915

Apr 3, 2014

I visit last sun day to get new Lexus. Lauren Weisheit, employee at dealer was very friendly. price was great too.I am loving your new IS 250!!

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kdusick

Apr 3, 2014

Lauren is terrific. She's a real asset to Jim Falk Lexus. There were some unanticipated (not anyone's fault) issues that arose and she handled them perfectly!

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trishang

Apr 1, 2014

Great service. I am very happy with my car and my payment. I will be back there for my next car. Thank you for all your help Enrique.

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bbergstrom24

Mar 31, 2014

I just recently leased a new vehicle from This dealership. My experience was great and the salesman that I worked with was as good as it gets as far as I am concerned. Huey Han was always available to show me cars and go on test drives when I would pop in at random times during the week. He was never pushy and had answers to all of my questions. I had recently been to Audi, BMW, Mercedes looking at cars and I feel that the arrogance of the salesman really turned me off from wanting to purchase those cars from those dealers. It was very refreshing to meet Huey who seemed to be trustworthy and honest and yes humble. After about 5 visits and driving cars (yes every car multiple times) We decided on a Lexus GS 350 F sport. Negotiations were easy and I feel that I got a great deal without very much haggle. Overall I realized that the main reason I went with lexus, not only because the car is great and you just cant match a lexus interior, was because of Huey Han. I liked him and trusted him and that goes a long way with me.

JY

Johnny yang

Mar 31, 2014

"Enrique was a big help when I arrived at Jim falk Lexus. I told him what I was interested in and he automatically knew right off the bat" he offer a better rate than my own credit union and now I am the proud owner of a CPO gs 350."

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dialdominic

Mar 29, 2014

Michael Heredia was very helpful and knowledgeable. I felt very comfortable with the price that he was able to get me on the car that I wanted.

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jkandkids

Mar 29, 2014

We had the pleasure of working with Enrique Cavajal on 3/23/14. We started out with another salesperson who made us promised over the phone but once we were there it appeared they were not going to be fulfilled. We were then turned over to Enrique who worked with us and was able to make the deal happen. Enrique was extremely knowledgeable, patient and professional. Enrique made purchasing a new car smooth and easy. If your in the market for a Lexus, we would highly recommend Enrique you will not be disappointed.

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vmasciale

Mar 29, 2014

We test drove an RX450h with Enrique, who was very informative and really easy going. He gave us all the info we needed without pressuring us at all. We spent the next week test driving other SUVs and decided to come back to Jim Falk Lexus. We asked for Enrique, and he remembered us and gave us a great deal on a RX350 and a Ct200h. We were so impressed with the customer service and low-haggle buying experience, we decided to lease two Lexus cars. We couldn't give Enrique and Jim Falk Lexus a higher recommendation. If you're looking for a luxury car and want a luxury customer service experience for very reasonable prices, look no further!

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Pablo_WCLA

Mar 27, 2014

Lauren is a great sales person and I was lucky to have her and would love to do business with her again in the future

A

Ann

Mar 26, 2014

Feng Li was a very friendly, knowledgeable salesman who took the car off the market until I test drove and decided to buy. Honest about costs buying the car. No added unexpected costs.

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BB

Mar 25, 2014

I have nothing but great things to say from this dealership. I purchased a GX from them over the internet and have been impressed by the professionalism and the outstanding communication I have received from their internet salesperson- Adimika!! I purchased the car sight-unseen and all of my initial concerns of purchasing a car this way were "laid to rest". I am confident I am getting the car as advertised at a very reasonable price. I am having it shipped up to my home in the state of Washington from California. I would recommend them to anyone. It truly has been a great buying experience!!!!

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Hollywoodfrog

Mar 20, 2014

This was the best car buying experience I've ever had. Lauren and the sales manager Stuart Hicks were friendly, knowledgeable and fast. No doubt I got the best deal and customer service in town!

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Walden1

Mar 20, 2014

Lauren was great to work with and had to pitch me initially on turning in a 1 year old ES 350 on a 3 year lease in order to get me a new ES350 at virtually no cost out the door.

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Cherylpokomo2014

Mar 18, 2014

This is my second car lease from Enrique. My first Lexus was from him at Lexus Santa Monica. Now I followed him to Jim Falk Lexus. His service is that good! He treats my husband and I like VIPs. I hope Jim Falk Lexus appreciates the asset they have in Enrique.

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Zvigut

Mar 17, 2014

This was the forth car I leased from this dealership, third in the last two years from Michael Heredia. I would make sure to have all details of the deal (promises etc.) in writing, to avoid any misunderstanding.Otherwise, my experience was good.

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joshimiller

Mar 16, 2014

Natalia made the experience informative, fun and very easy. She answered all questions, gave a great tutorial of the car and expedited all the paperwork. It was the fastest I have ever leased a car and it was a celebration!

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Ripsime89

Mar 11, 2014

Let me start off by saying how professional and welcoming they are! When you get there, ask for Enrique! He really exceeds one's expectations to make sure that you are content with every single step into buying your new car. He got me a remarkable deal, while I got the particular car with the precise exterior & interior color that I wanted. By the way, this all took less than one hour! Talk about fast service. After undergoing such horrible experiences from other dealerships, I came to a realization that every single individual should make Jim Falk Lexus their number one choice.

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jesseport3

Mar 8, 2014

This is my second time I bought car from Enrique. This is the guy to see at Jim falk lexus. From his knowledge to his customer service, I highly recommend working with him.. Thanks again will see you again for number 3 soon Enrique

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Avabeyta

Feb 26, 2014

Enrique was excellent to work with, we told him what we wanted and he delivered.. Very quick and no back and forth stuff.. Would definetly recommend and use for future Lexus purchases..

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hmallers

Feb 25, 2014

We worked with Enrique on the purchase of a certified pre-owned Lexus. He was very helpful in locating a vehicle for us and keeping us updated on any status changes to the vehicle. He was very professional, knowledgeable and helpful. If we had any questions he was very responsive. He was even responsive to us on his days off !! He took the time to show us how to work the mechanical aspects of the car, insured the car was clean and ready for us to inspect it.We enjoyed working with him and would not hesitate to deal with him again should the need arise.

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tommykna

Feb 24, 2014

Got an quote on the vehicle i wanted over the email, and looks good price and went down to check it out, all ready to buy. When talking about the prices i was quoted. At first they are fine, after they know that i'm not trading in my previous car due to really low price they offered, they don't look happy and change the selling price up a few thousand dollar and telling me there are discount in the price i'm not eligible. They quoted my the price in email with small little tiny words saying those discount is for leasing, while I've told them at the very beginning that i'm buying not leasing. Very disappointed at this dealership's business model. Making offer with discount that DOES NOT apply and lure you in, trying to ripe you off with real low trade in price to make up those discount given to you, and if you don't trade in, then jack up the price saying you don't get those discount. TOTALLY shameful business model. Would tell everyone i know to stay away from this dealership and the same chain under "Jim Falk"

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shvartz

Feb 23, 2014

Michael Heredia exchanged my old Lexus to a new one. His attitude,help, and guidance were excellent, could not be better. I will highly recumbent him to all my friends.

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christybryars

Feb 23, 2014

I had a great experience with Jim Falk Lexus of Beverly Hills. I was assisted by Natalia who was very helpful and provided excellent customer service. I would highly recommend having her for your next Lexus purchase!

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caraveli1678

Feb 20, 2014

I leased a new IS350F Sport. Promises were made before delivery of the car and when the car was delivered non of these promises were made. First and last time for me.Thanks

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garrlyn

Feb 20, 2014

We recently purchased a 2013 Lexus and worked with Enrique Carvajal. He did an outstanding job for us and made the process a pleasure. He was thorough, professional and very helpful. In a conversation regarding a service that we wished to have done Enrique offered to drive to our home (2 hours away) to pick up our car and bring it back to the dealership and then return it to us once the service had been completed. Although we ultimately did not take him up on his offer we appreciated his willingness to make this happen! Following the purchase of the car there was a mix-up in the paperwork. We made Enrique aware of the problem and he assured us that the situation would be resolved. He took personal responsibility to make sure that the problem was corrected. We can recommend Enrique without reservation. If you're looking for a sales consultant who is trustworthy, hardworking and extremely knowledgeable about Lexus vehicles then Enrique is the right choice.

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Sarmst5

Feb 19, 2014

Couldn't have asked for a better experience with Enrique and everyone over at Jim Falk Lexus. Enrique made the car buying process simple, stress free and enjoyable. He worked hard to get me a great deal that I was pleased with and I would recommended anyone to Enrique. Thank you so much to making this process so easy and I can't wait to work with Enrique again in the future!!

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Olimoni

Feb 14, 2014

We had a great experience with buying our new CT200H. Enrique is a great sales guy, he's correct, polite and very professional. The total experience at Jim Falk was a real pleasure and everything went very smooth. I would definitely recommend everybody to buy their Lexus / car at this dealer.

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hunt41

Feb 4, 2014

Outstanding experience purchasing a pre-owned LS460. I would recommend working with Enrique. He was prompt, answered very directly all my questions and followed up promptly.

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lexusinlacanada

Feb 4, 2014

While searching for a pre-owned 2013 Lexus ES 350, I came across one that fit the bill -- at Jim Falk Lexus. It did not have navigation, which we didn't want, it was the color we wanted (Nebula Gray with a gray interior, not the more common black that we didn't want), and it had a great price with very low mileage of less than 6,600 miles. My only concern was the fact that it wasn't certified: was there something wrong with it? When I called to inquire about the car, Doug Sanchez took my call and was very responsive from the get-go. He answered all my questions, gave a satisfactory answer about the lack of certification (plus, we determined that the dealership would be willing to certify it if we paid for that process, which was the reassurance we wanted to make sure there wasn't a reason for the lack of certification), and Doug stayed on top of our calls and questions throughout the day. When we went to see the car that evening, he was as professional as we expected, knew answers to all our specific questions about the model but wasn't pushy, and made the process very easy. We bought the car yesterday and, so far, we love it! Assuming nothing unexpected happens, we'll remain happy with Doug Sanchez and with Jim Falk Lexus, and will recommend it to friends. The financing department was also top-notch, getting us a great loan rate of 1.69% and a very reasonable price for the extended warranty. Very satisfied!

IB

interested buyer

Jan 27, 2014

Called first to check, then drove almost 2 hours to find out that the sales person made a mistake; the rx450h advertised on cars.com were supposedly just sold, and had another car pushed on me. Guessed common tactic to get customer into their dealership. Wanted to check with the Manager, the guy had the look and attitude of "how dare you waste my time". Is it because it's Beverly Hill? Whatever... Don't waste your time.

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LexusG1

Jan 20, 2014

FIRST OF ALL...I WOULD LIKE TO SAY MY EXPERIENCE AT THIS DEALERSHIP WAS GREAT! ALL THE REPS WERE VERY FRIENDY!ESPECIALLY MY SALES REP ENRIQUE C..I MET HIM OUTSIDE THE DEALERSHIP LOOKING FOR A PARK, AND HE DIRECTED ME ALL THE TIME HELPING ANOTHER CUSTMER OFF....HE SAID TO ME HE WOULD HELP ME IF I WOULD LET HIM... I LIKED HIS APPROACH. THE FACT THAT HE MADE THE APPROACH WHILE HELPING ANOTHER CUSTOMER WAS A SIGN THAT HE WAS THE HARDWORKING REP FOR ME....I FELT COMFORTABLE WITH HIM...HE WAS HIGHLY KNOWLEDGEABLE ABOUT THE AUTO I WAS INTERESTED IN...AND HE WAS FRIENDLY WITH A WONDERFUL SMILE..... ....KUDOS TO ENRIQUE CARVAJAL....KEEP UP THE GOOD WORK ENRIQUE!SIMON ARON WAS GREAT ALSO...HE HELPED WITH MY BELONGING TO THE CAR,,THANKS GUYS

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josejes

Jan 2, 2014

my overall experience with this dealer was the best I've had they were very professional with everything.Their timely matter is was impressed me the most and the quality of their vehicles was very impressive.

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stacy825

Dec 31, 2013

I leased an RX 350 today from Enrique. He was patient and not pushy and made me feel very comfortable. He was extremely knowledgeable and made what could be a stressful situation very pleasant. He also made sure that I didn't leave until I knew the car well. He even dropped the car off at my house because I had my previous car. He also made sure that I got an amazing deal. I will follow Enrique to where ever he goes.

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Yongsuk

Dec 28, 2013

So professional!!Always trying to match what customer wants!Definitely go back when I need to buy new one!Won't be disappointed!Thank you

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randsinger

Dec 18, 2013

Leased a new vehicle over the weekend with Enrique Carvajal my sales rep. Couldn't have been any easier and honest. A much different experience than I had at their competitors. Thanks so much!

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souma

Dec 18, 2013

Michael Heredia is the best sales person I have ever come across. He has integrity and that was important to me. I would rate him at 10/10. He made my experience at the dealership great. Lexus of Beverly hills is very lucky to have him as an employee. In the course of one and half I went through over 20 dealerships and none of the sales people can compare to Michael Heredia. He did great.

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JMVelasco

Dec 13, 2013

After trying to deal with another dealership who was unresponsive, I came to Jim Falk Lexus. I saw a vehicle online that I was interested in and decided to call the dealership directly. I asked for someone in sales, I was transferred to Enrique Carvajal. He was very helpful and knowledgeable and made me feel at ease right away. I came in later that week with my mom ( she was more excited than I was about my Lexus) Enrique, who speaks fluent Spanish, was very kind to her and explained every detail of the car to me. I got an excellent interest rate and left the lot with my 2013 RX350.

J

Jt122987

Dec 13, 2013

By Far THE BEST LEXUS DEALER I HAVE EVER DONE BUSINESS WITH! Huey Han was My Salesman and HE ACTUALLY WANTS TO EARN YOUR BUSINESS by doing things FAST AND SIMPLE AND ABSOLUTE NO BS or Lag!I always thought Beverly Hills Lexus was for people who are Very Wealthy and Rich so My family and I have always went to Longo Lexus as we are the average Joe type,But after Huey called me and got My attention on a Great Deal that I had Called Longo Lexus for them to Match as supposidly Longo is the Biggest Lexus Dealer that have everything in stock etc etc, Longo couldnt match the deal and in fact told me I was making it up aka I was a liar,So i went strait to Beverly Lexus and man o man! I was in and out within an Hour! I did NOT feel rushed, They made me feel important and that they All wanted to earn My Business,Even though i only grabbed a IS350FI got the full proper treatment that i never had gotton at Longo nor at any other Dealer!Everyone MUST give them a try!Its as if they are the LAST HONEST DEALER! I know they are still making $ off me of course but because of the way Huey and everyone there that delt with me were so superb and proffesional and quick, I actually Enjoyed the entire experience and didnt feel it as a full on transaction type of deal anymore,I hope my wording makes sense to you guys reading My review!Must GIVE THIS DEALER A TRY!THEIR 90% on Service and 10% on profit! Regardless accurate or not,It sure FEELS that way!

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princessarian

Dec 10, 2013

Everyone at Jim Falk Lexus have been and continue to be friendly, professional and very knowledgeable especially Enrique. Any questions that I have had they are quick to answer. My voicemails are promptly returned. Any issues I have had (minor misunderstandings) were IMMEDIATELY resolved without argument. I have bought cars from 3 dealerships previously (2 Mercedes and one Ford) and I never have been treated so well as I have at Jim Falk Lexus. I walked into the dealship in my school uniform (scrubs) looking like I didnt have a dime to spend and yet Enrique treated me like a millionaire! I wasnt planning on making my purchase that day, even though I had done my research and knew they had the best prices for what I was looking for but once I met with Enrique I couldnt imagine taking my business anywhere else! I almost bought an Audi a month before and my experience in the dealership had me running for the door... I was actually really nervous to walk into another Beverly Hills dealership and run the risk of getting "Pretty Womaned" but I am SOOOO happy I decided to check out Jim Falk. I am now the proud owner of a 2013 Lexus 300h and I could not be happier with my experience!

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ab

Dec 3, 2013

Very easy buying experience. Our salesperson Huey was very friendly, patient, knowledgeable and fun to be with. Had a bad experience the manager Robert. He was disrespectful and couldn't be bothered to leave his office to clear up some questions regarding our trade in. The facility is in urgent need of a remodel but the staff does seem very professional.

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ulararogers

Nov 26, 2013

Michael Heredia was very professional, attentive and full of information.He made the whole process of getting a car enjoyable and pleasant.His sincere attitude was also very refreshing.Thank you, Michael!

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Piruzka

Nov 19, 2013

Very happy that I ended up dealing with Enrique at Jim Falk Lexus of Beverly Hills. Thank you, love my new IS 250 Convertible, will recommend my family and friends whoever is interested in buying Lexus to Enrique!!!

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Buddyflo

Nov 18, 2013

Michael was amazing to work with. His knowledge of the vehicle was unsurpassed and his easygoing nature was reassuring. He was professional while also being friendly. I would recommend working with him to anyone I know. Thanks!!

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Susanflute

Nov 16, 2013

Enrique Carvajal was a fantastic person to work with. He was very patient, extremely knowledgable, very informative. I got the best price in all of the southland .... I called every dealership and researched! Enrique also is a wizard with electronics and set up the Bluetooth and any other communications between my iPhone and the Lexus. The Beverly Hills dealership was so friendly that even though I don't live close I may just go there for service!

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Johnbpetrick

Nov 4, 2013

After owning a 2006 Lexus GS430, the time had finally come to get a new car. I visited both Santa Monica and Beverly Hills Lexus to see who would provide the best service and the best price, in other words who wanted to earn my business. Santa Monica ignored me for hours without one person even greeting or speaking to me on my first visit there. When I visited Jim Falk Lexus of Beverly Hills, I was immediately greeted by Omid. He was friendly, presentable and honest. To be fair, I did go back to Santa Monica after speaking to Omid to see what Santa Monica could offer me in terms of service and pricing on a new 2013 GS 350. On my second visit, I was approached and greeted but never taken seriously. It was clear to me that the deal presented by Omid, his openness to earn my business and his desire to stay involved even after the purchase, made it a no-brainer to work with Jim Falk of Beverly Hills, but more importantly with Omid Navid, who I now plan on contacting within the next twelve months to purchase a new car for my wife. It goes without saying, that for my next purchase the first and likely only spot I will visit will be Jim Falk of Beverly Hills and the only person I will work with will be Omid Navid, because of his honesty, integrity and willingness to earn my business.

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Reuven

Oct 28, 2013

Enrique was a real pleasure to work with. I am definitely coming back and would only use him for my next car!! He made it so easy to get the car at a great price.

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monet1

Oct 27, 2013

Michael consistently went out of his way to show us vehicles, communicate with us when vehicles we might like were available, show us the various features in and on the vehicles, and always keep in touch with us.

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djfeingold

Oct 26, 2013

Both Bianca and Michael were very helpful, professional and friendly. Michael explained the car to me twice, once at test drive and again upon delivery. Michael also agreed to drop off the vehicle at my house which was very convenient for me and a further time and customer service commitment for him.

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murad972

Oct 26, 2013

I called in response to a letter to exchange my 2012 for a 2013 and Michael Heredia was the person I spoke to. We set up an appointment and he met with me, explained everything to me, showed me the cars on the floor, took me to a lot in Century City to show me all options. He explained the leather seats and what comes in the package with them and the newer seats that lack some of the things. I test drove the car and made my decision. He took care of getting me to the finance person and while I was working with him, he had the car detailed and filled with gas. When I came out to find Michael, he had already transferred some of my things into my new car, like my car seats and golf clubs. Then he helped me with the rest and went over every detail so I can use and enjoy my new car. He also said if I needed to go over anything with him later to call him or come see him. He was terrific and I recommend him to help you customers.

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cheryd

Oct 25, 2013

I had a really great experience with Monique. She is dedicated to her customers and made the car buying experience a pleasure. She is super friendly and went the extra mile to make sure I got the best deal possible and the perfect car.I highly recommend Monique for your next lexus!

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VOLife

Oct 25, 2013

Other than a small misunderstanding amongst the parties, my experience was much better than I have had with other dealerships. My rating is based upon the level the dealership was willing to go to solve the misunderstanding that occurred after I had purchased the car outright. That is where the "rubber meets the road." The dealership changed their own company policy, to make me the most satisfied of customers! This happens rarely in business, and it should be noted here, that is is greatly appreciated. I believe, that not for the constant care given by Monique to get this deal done, it might not have. My overall satisfaction rating on a scale of 1-5 is 5. S

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yellowcrze

Oct 24, 2013

A great upfront salesman. He provided a great price and didn't pressure me into buying anything. Overall, great experience, I would buy another car once my lease runs up!

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dmontellano

Oct 19, 2013

Daniel H Larios is our guy!! He made the process quick and painless. Daniel personally delivered the car with paperwork in hand, highlighted and ready to sign. I couldn't have asked for better service. He was well dressed, smelled great and with a smile. No need to look any further. If you want the full experience of what Lexus has to offer, deal with Daniel!!

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MarkGrant1

Oct 17, 2013

After searching every website out there for a used Lexus 2011 ES 350 with low mileage and a great price - Jim Falk Lexus had - by far - the best prices out there. I packed up the wife and kids and drove 100 miles to Beverly Hills last night. I spoke to Daniel on the phone - very personable, professional, and no-pressure. Once we made it to the dealership, Daniel introduced us to Monique. She was SO friendly and helpful. I think the kids have a new auntie in her :) She zipped us through the whole process, and we were out of there with a beautiful "like-new" car. We said our goodbyes to Monique and, oddly enough, it was like saying goodbye to an old friend. I can't fail to mention "thanks" to Orad, the finance guy - he made the loan process easy and no-stress. Thanks! We'll be back!!!

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sidney4145

Oct 14, 2013

He was very helpful with giving out information about the Lexus and was not aggressive or trying to push us to buy the car, which is usually a turnoff for us.

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RonBerkowitz

Oct 12, 2013

I called the dealership to inquire about new car and spoke with Monique. She was very pleasant and encouraged me to come to the dealership and look for a car. She was persistent and continued to follow up with me via text and phone until I came in. Once at the dealership she was very attentive and and made sure to show me cars that fit my interest. After test driving several cars I met with Monique and Danny to compare and contrast the various options. Danny was also very knowledgeable and assisted with the details. Monique and Danny made sure that all my answers were answered correctly. Monique was the major reason for my decision to purchase the car at Jim Lexus. I believe that she is a great asset to Jim Falk Lexus. She is smart persistent and a pleasure to work with.

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adevejian

Oct 12, 2013

Excellent service! Jim Falk had the best price for the quality of car I was looking for. As well as a personable and helpful staff.

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mcasden

Oct 10, 2013

I called the dealership and just asked for someone in sales. Enrique answered the phone and proceeded to not only answer ALL of my questions, but also was not afraid to give me pricing over the phone. He was NOT worried about someone beating his deal. He wasn't pushy, wasn't annoying (like a lot of salespeople) and was a true professional. EVERYTHING he told me over the phone was the same as when I walked in to get my car. No hassles, no last minute changes, no monkey business. A straight-up deal exactly how it was spoken on the phone. I've already told a friend about Enrique and Jim Falk Lexus and he has already contacted Enrique about a car for his wife. Thanks, Enrique, so much for being an honest salesperson with some integrity. I love my new car!!

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joel3231

Oct 9, 2013

We have leased several cars from Jim Falk. This time in we were takencare of by Monique. Not only did we get the car we wanted, she took careof every single detail we needed and it was the most trouble free andfriendliest experience we've ever had at Jim Falk or at any otherdealership we've been at. Monique made it a pleasure.

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wallachjs

Oct 8, 2013

This is my second experience with Jim Falk Lexus and the fantastic team. Michael Heredia took us through every step with accuracy, total knowledge of the process and with a kind and gentle manner. He not only introduced us to new (and pretty neat) features for this car, but also showed us other tools we hadn't been aware of, and thus not taking advantage of, with our previous Lexus. I cannot express strongly enough how much Michael helped us and taught us. We hope to be able to continue a long relationship with the Jim Faulk Lexus group and especially Michael Heredia.

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1dealerrater

Oct 1, 2013

The sales practices at Jim Falk Lexus are VERY BAD and the Managers are greedy to a get high price for their cars. --- Don't let the Beverly Hills name fool you that you will be treated well or get good customer service here. ---This dealership is all about the dollar and NOT CUSTOMER SERIVCE. ------ They don't want to be bothered with customer's questions or concerns.They just want to sell cars the easiest way possible and do not care about individual customer attention. They are in Beverly Hills, so they can get away with it.We have experienced it first hand and it was a terrible and memorable experience.---Monique & Daniel are wonderful salespeople and we would highly recommend them. Monique is so skilled that she should be in a higher position where she has more control over practices and procedures.This dealership needs to clean house and get new blood.Putting Monique in charge would be a good start.--- Unfortunatly the managers who "talk" about customer serivice are not availablewhen needed by the customer.Some employees dont want to work to work too hard, they would rather just wait for the next customer coming along. They are in a prime location that they know another customer will come by. They will even sell a car out from under you if they get someone else who will pay more money for it. So beware !!! It's happened to us and it could happen to you too !!!--- This dealership is an embaressment to Lexus and to the City of Beverly Hills.

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Annamc21

Oct 1, 2013

I commend the superior level of professionalism, meticulous attention to detail, patient customer service delivered by each and everyone of the above employees. I can not say enough about the sales meeting with your sales staff; undoubtedly the best experience I have had in making an economic decision. They answered my questions with respect and with an expert handle on the questions posed. Michael went above and beyond the call of duty patiently walking me through the process of the technical components of this model and getting my phones synced and ready to go!! Based on this experience I will stick with this location for both service and sales!! A stellar team to work with! I am thrilled with my new leased vehicle!!!2014Is250

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jamye07

Oct 1, 2013

I had a great experience purchasing my Lexus. Michael was friendly, charismatic and above all very knowledgable about my car. I was coming in approximately 30 minutes before close of business. I called ahead and spoke to Michael. When I got to the dealership he had the car pulled around and ready for the test drive. Since it was after close of business when I left, I waited until the next day to pick up my car so it could be washed and detailed. Michael confirmed that the vehicle would be ready when I got there and it was. Before leaving, he gave me a thorough walk through of the car. Through the process, it was clear that he cared about customer satisfaction across the boards - he communicated, he was available for questions, he wanted to make sure that I would be happy with my purchase. I would gladly recommend Lexus, Jim Falk of Beverly Hills and Michael Heredia to any of my friends looking to purchase a car.

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Lettie

Sep 30, 2013

This is a very substandard dealership with an uneducated staff that is not very helpful. This dealership is all about the money and not customer service. Any Lexus dealership would be a better choice than this one. It is an embaressment to Lexus that a dealership like this even exists.

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ao2288

Sep 30, 2013

I was recently invited to trade in my 450RX for a newer model by Monique, a New Sales & Leasing Consultant at Jim Falk Lexus. At first I hesitated. However, as soon as I met Monique, I have to say I was taken aback by her professionalism coupled with her extreme friendliness, upbeat personality, and genuine desire to make sure I got the car AND the deal that I wanted. I have always associated getting a car with fast talking sales reps who cared more about the deal than me-- ones who pressured me to get a car no matter how I felt about the car and/or the numbers! That was not the case AT ALL with Monique. I DID get everything she promised me and I LOVE my new car!!! She is truly a breath of fresh air and I HIGHLY recommend her!!!... She is AMAZING!!! They were having system problems at the dealership which caused me to wait for hours. I would have waited even longer just to do the deal with her and I mean that!!!... Although everyone at Jim Falk Lexus was very nice and very helpful, I have to say that Monique is in a class of her own!!!

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Dkkk

Sep 30, 2013

We had a great experience today purchasing our 3rd SUV from Jim Falk Lexus of Beverly Hills, Safi and Monique were very helpful in finding us the perfect 2014 RX450h, at the right price. Their positive attitudes and helpfulness made this purchase a pleasant shopping experience. We definitely will recommend Safi and Monique to our friends for their next Lexus purchase.

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jackiecs1

Sep 30, 2013

Michael gives "car salesmen" a new image! He is smart, knowledgeable and honest. He explains things clearly and is very responsive to questions and issues. I recommend him highly!

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Jess220707

Sep 29, 2013

I have been searching for a new car for months and haven't found the right deal for me. After visiting every Lexus dealership in SoCal I came to Jim Falk Lexus and Enrique Carvajal was so helpful and friendly. He gave me a killer deal and made leasing a new 2014 a walk in the park. My favorite Lexus dealership by far. I will definitely come back and see Enrique when my lease is up!!!!!

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cellospue

Sep 28, 2013

I loved my 2001 Lexus LS but with 182000 miles on it started thinking about upgrading. My wife and I stopped at Jim Falk Lexus just to look around. We were given a short tour by the manager of new car sales which was terrific. We were turned off by the contoured seats of the new 350 but asked about pre-owned 300 models. We were turned over to Michael Heredia who was terrific in showing us inventory and in describing the differences of different years and models. After a short test drive, we decided to look no further and buy a 5000 mile 2012 Lexus 350 four door. Everything was set up, we went to lunch and movie and all the paperwork including the trade in were ready and we drove away in delight. Great job by Michael and Jim Falk Lexus.

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mikimiller

Sep 27, 2013

went to Jim Falk of Beverly Hills on Wednesday, i got a fast service , i didnt have to wait at all.I was looking to get the CT 200H. Monique helped me, she showed me the car and the color options and in 5 min i was already test-driving the car! love it! got all the info about the car.Monique answered all my questions , and was very helpful!If you getting a Lexus, dont think twice, go to Jim Falk and ask for Monique.

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PhilCefalu

Sep 27, 2013

The salesmen, Michael Heredia and the Finance lady who helped us went out of their way to help us get in to a car we could afford. We were in a bad position of having to replace a car that had just been totaled by someone hitting us and we really weren't ready to buy a car. They made the experience a easy as possible. Michael went out of his way by coming in on his day off and did some extra things for us that went above and beyond like getting two little tears on the seats fixed for us and setting up our phones and contact lists on the bluetooth. Very happy with the service and would go back to Jim Faulk for my next purchase.

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TracyWells

Sep 26, 2013

I like Jim Falk (Beverly Hills) Lexus a lot. From the first time I walked in the doors in 2007, everyone has been very nice. I've leased my last three GS350s from Mike Heredia. He is kind, trustworthy and cares about his clients. He makes sure you understand all the key features of the car before you leave the studio. I especially like Mike because he keeps good notes and when I came in last week for a new car, he remembered the options I desire in a car and made sure the models he showed me had those options, and more.

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ConcepcionC

Sep 23, 2013

I found LOVE at first sight. A 2010 Certified Pre-Owned Lexus IS250C. Not only was it beautiful, it had low mileage: 8,400 miles! WOW! Went on Yelp and noticed that Enrique Carvajal had a lot of positive reviews, so I decided to contact him. I received a phone call from Enrique that afternoon and we sent up an appointment for that Friday. Friday came around and I could only come in after 7PM. Enrique nicely agreed to come in and meet me at that time even though he had already left for the day. I was pretty impressed considering he had to come back and even bring his adorable son with him just so that I could check out the car. Very accommodating considering my time restricted purchasing needs. I met with him, he showed me the car, and it was indeed love. He went over all the car features, told me about my options for window tint, and future servicing needed that the dealership could help me on. I filled out the credit application. I was ready to go! It was getting late and considering Enrique did have his son and Im sure it was past his bed time(9:30pm by this time) he let me know he needed to leave and left me if hands of another sales rep named Sachin. I got called into the finance department, did all the paperwork, which was pretty speedy (definite plus). Only thing that did bother me was at the end when the Finance guy Ray turned to Sachin to ask something regarding who had made the sale he seemed to try to take the credit and say that it was going to be his deal... Seemed shady made me feel very uncomfortable. Overall a great experience!! Everything went very smoothly. Felt very comfortable with Enrique. Glad he helped me out. I would recommend Jim Falk of Beverly Hills to friends but only if they go see Enrique.

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Mkelperis

Sep 22, 2013

I had an excellent experience at Beverly Hills Lexus. Monique was extremely helpful and friendly every step of the way. I felt comfortable from the moment I walked in the doors. Monique not only has a great personality, but she is efficient and got my deal done quickly. I am thrilled with my new car and I would definitely lease with Beverly Hills Lexus again!

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gracieooo

Sep 21, 2013

Monique was great helping me from out of state. Thanks for making it an enjoyable experience Monique! Look forward to seeing you again in october to get my car serviced.

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ciblad

Sep 16, 2013

Great experience! The "haggle free" price saves time and I am happy with my ct200h.Look for Monique, she is awesome and will go extra mile to make sure your purchase is fun and enjoyable. The whole team in this dealership wants you to get the best price despite them being located in Beverly Hills.Will definitely recommend this dealership to any of you who's looking to buy Lexus.

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daviddealey

Sep 16, 2013

Just leased a new Lexus Suv. We are delighted with the automobile and the service. Our Sales Consultant Enrique Carvajal who's sold us our prior Lexus in Santa Monica has now move to the Beverly Hills Location. He really know's his stuff and we will be please to recommend him to all our friends.

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kwahla

Sep 16, 2013

Enrique Carvajal is the best. He got me an amazing lease at an amazing price. He and Jessica Zeigler went above and beyond for me, and I love this dealership.I've been shopping for a car for months, and finally decided to lease. I called Jim Falk Lexus because I'd spoken to Jessica Zeigler, who was really cool, patient, and fun when I was prattling on about trying to decide whether to buy a used car or not, and what kind of car, etc.This weekend was crazy, because I sold my Volvo, and was still trying to figure out what car to get. I looked at a used Mercedes, and even a Jetta Wagon, before I decided they were overpriced for what they were and that I just wanted to lease a nice car at a decent price.I called Jessica on Sunday afternoon. She was out of town, but she told me to work with Enrique. He was waiting for me when I got there, helped me fill out the paperwork, was super patient when I forgot my license and proof of insurance, and even got me a sandwich when I said I hadn't eaten all day and could hardly think straight. Who does that? I was beyond thankful. He was patient, honest, calm, cool, and funny. I really loved working with this guy.I have never had such a great car buying experience. Thank you, Enrique! And Jessica!

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lsarles

Sep 16, 2013

Michael delivered my new car to my house and even took the time to install the car seat! Truly exceptional customer service! Michael Heredia is excellent.

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Bhpreppy

Sep 14, 2013

Monique and Bianca were very helpful in our purchase of a new car. They laid out all of our options and made this a joyous experience. This was my third car from Jim Falk, and I'll be coming back for more.A+++++++

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MikeyI

Sep 13, 2013

Know who is the jam? Monique! I have never had a more fun experience while buying a car. And fun is not something I would normally associate with that process. I was in and out over my lunch break. She brought a ton of energy and excitement to the table, it felt like we had been friends forever. And she even gave me a protein bar when I said I was hungry!

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Pauline Canny

Sep 12, 2013

Yet another great experience at Jim Falk Lexus of Beverly Hills. I just picked up a brand new 2013 RX 350 before my last lease expired. And, I got a brand new salesperson to boot Monique persistent, not pushy. I wasnt aware I needed a new car until Monique insisted I did. Smart and stylish, I felt like I was working with a good friend who had my best interest at heart. And, like a true friend, she came through more car for less money!!! I also received great advice from Claire, the Technology Specialist. Thanks BH Lexus!

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svarcs

Sep 7, 2013

We recently purchased a used Lexus from Ted Kurtz of Jim Falk Lexus, Beverly Hills. He gave us excellent service. He was very knowledgeable, patient and took his time to assist us with the purchase. I would highly recommend him to anyone looking for a vehicle. We entered the facility not expecting to purchase, but left very satisfied with a car.

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CSBosko

Sep 5, 2013

From beginning to end, Michael Heredia made the buying experience of a certified, preowned LS with low mileage a great experience! We met with him for about 20 minutes one day telling him what we wanted to purchase; he notified us within days that he had found a 2010 LS for us, and we arranged to drive it the next day. Four hours later we parked our new car in our garage! Michael's knowledge of the car was excellent, and he was superb in showing us all the features and seeing that we knew how to work everything; he also offered his assistance for any questions we might have once we had taken the car home. In attitude and performance, Michael, himself, went "the extra mile!"Thanks to him, the whole experience was positive, competent, efficient and fast! Thanks, Michael!Carmela and Dave Bosko

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IRISH PRIDE

Sep 5, 2013

I had the pleasure of working with Monique, she is knowledgeable and cares about her customers. Forget all you know and have heard about car sales people when dealing with her, she is top notch and outstanding. The dealership its self was friendly and didn't try to over sell or pressure you into anything.When I'm ready for another Lexus or any family or friends are looking, I will be directing them Monique's way.

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Jayzeeee

Sep 5, 2013

This is a long over due review on Enrique Carvajal.. I first met him when I walked into Lexus Santa Monica 2 years ago. Needed an SUV for the family so I decided on an RX 350. Shopped around multiple dealers to get knowledge and competitive pricing. Enrique surpass both either in knowledge or in pricing. Did business with him there. I kept in touch with him and found out he was at Jim Faulk Lexus, no hesitation again as he showed me again what is like to work with him.. I did my second Lexus deal with him. He managed to get me out of my lease sooner. His passion and dedication shows, as he not only drove my car that I bought at Santa Monica to my house but also the one from Beverly Hills. Signed me up in the comfort of my own home ( I understand this is not a common practice) Jim Falk should know the asset they have acquire. Based on the other reviews I see on here is a no brainer who I'm going thru again for car number 3.. Thanks Enrique

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Cynamonh

Sep 3, 2013

Everything was made easy for me. Excellent customer service. Patient and took his time answering all my questions. Very clear in his answers and explained everything in detail.

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Rojeh

Aug 22, 2013

This was my first time leasing a car and Monique made it in 1 2 3 done. She was very helpful and kind. She tried her best to get my numbers and at the end I got the F Sport for unbeatable price. Safi, sales manager, was great and helped alot to close the deal the way I want. Thank you guys. Your service was just amazing.

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BH318

Aug 21, 2013

I went to numerous dealerships looking at many different brands. I finally decided I wanted the Lexus RX 350 & I had originally visited another Lexus dealership. Every dealer I visited gave the same sales pitch & were extremely pushy (trying to make me buy on the spot, taking out credit applications before discussing price). They had a "take it or leave it" attitude & did not care about my business or that I was the THEIR customer. I had read the positive reviews about Ellie Shafiee online & it was the main reason I decided to drive to Jim Falk Lexus & purchase my Lexus there. Normally, I buy all my cars through a Car Broker service. I'm so glad I chose to not go via that route & instead chose to go with Ellie at Jim Falk. She was by far more pleasant than anyone I have ever dealt with. It felt like I had known her for years. She kept me up to date through the entire process until my car arrived at the dealership & she checked in after to make sure I loved it. She genuinely loves her clients & wants to make them happy. She also beat the price that I would have paid for the car if I had gotten it through my Car Broker, AAA, Costco, or even USAA. Ellie & Jim Falk truly take the hassle & frustration out of shopping for your car. They have earned a new life long customer!

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Vkatrinov

Aug 19, 2013

Enrique was absolutelly amazing. I came to the dealership to bring my old car to the recall for the service and possible option to trade old car for a new as Daniel gave me great options over the emails... but then i was intruduced by new IS 250 , 2014 and Enrique was there to tlcme aotu the car... was absolutelly friendly, very professional and so knowlegable about car. I ended up getting a new car! Enrique stayed extra 2 hours to make sure i know everyting about car, new features... Lovely experience!

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rubenresnick1937

Aug 17, 2013

Called in regarding an RX CPO 2008 that I had seen on Jim Falk's website. Enrique Carvajal was the person that picked up the phone and told me the details on the car. Immediately I felt at ease. Made an appointment with Enrique and to my surprise like he said the vehicle was getting a lot of attention and was sold on my way there. Was getting ready to walk out but Enrique stepped up and cut me a deal on a better equipped car and a newer bodystyle. My wife was happy with the car/deal and the salesperson. Now my wife and I are enjoying the car. Couldn't be anymore happy. Gracias Enrique. I will make sure to recommend all my friends and family to see you. If you're looking for a car, make sure you ask for Enrique Carvajal.

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aalons1

Aug 9, 2013

We are very pleased with the new Lexus. The issue came with the sales staff. I first spoke to Iryna and had an appointment scheduled for 10am on 7/30/13. I got to the dealership and she was not there. Michael then stepped in to help with the sale. Michael was very friendly and knowledgeable. I was very disappointed that Iryna failed to notify me she would not be able to make it. She told me on the phone that Tuesday was her day off, but that she would be happy to come in. Then when I got there on 7/30 she was not there and Michael said she was not feeling well. I received an email from Iryna on 7/31 apologizing for her absence. I just found this to be rude and unprofessional. She also stated in the email she would be working with Michael on the sale. I wrote her back stating I no longer wished to work with her. I then had an appointment with Michael on 8/5/13 at 1:00pm to complete the 2 trade ins and purchase of the new vehicle. He was 45 minutes late and I was once again passed off to another sales associate, Enrique. We completed the transaction with Michael and everything finished smoothly. I just had to let you know about my experience about being "passed" around. It was unprofessional and I certainly didn't feel special. If Iryna or Michael had been clear with me, even emailing me or texting me they would not be there or would be late would have been better. They did not communicate with me and I felt my time was wasted. Moving forward they should communicate better with customers.

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kfishco

Aug 7, 2013

I have very low expectations of car dealers after having gone through the arduous and sometimes icky process of leasing many, many cars. I started this process by casting around for a very specific deal on a specific car and thought I found it. It turned out that other dealer had taken me for a ride and taken my deposit for a car he didn't have.I called Jim Falk Lexus after I realized I had been burned and within an hour, Michael made me the deal I wanted on the car I wanted. I was not expecting a dealership in the heart of Beverly Hills to be competitive with their deals, but they stepped right up. But even more than that, when we got to the dealership, the car was detailed, ready to go and the paperwork - on a Sunday afternoon - took the least amount of time with the least amount of hassle that I have ever experienced. Michael's associate Arthur made sure we understood the car and the gentleman in finance (whose name I can't remember) didn't try to hustle us with add-ons or "true-coat." We sped through the process and were in our car feeling fantastic about the whole thing.I have been a serial dater when it comes to car leasing, but Lexus of Beverly Hills may have made me monogamous.

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MsScarlet

Jul 30, 2013

My husband and i have been driving Lexus for many years and got our 2 last cars from Jessica at Jim Falk Lexus in Beverly Hills. On both occasions, she's been delightful to work with as well as very professional and helpful. We're both looking forward to working with her again when we gat our next Lexus!

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kresnick

Jul 29, 2013

Jennifer went out of her way to help us. She made our experience easy and enjoyable. We would definitely use her again and recommend her to our friends.

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mattgeronimo

Jul 29, 2013

This is the first time that my wife and I have leased a car, and my salesman Enrique Carvajal, made it a great experience! He knew exactly what I wanted and helped me get into my new Lexus! I'm big on customer service, and he definitely brought it home for me, going above and beyond. I would definitely recommend you go see him! Thanks Jim Falk Lexus and Enrique!!

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Vintas

Jul 23, 2013

I consider myself a fortunate man, for having been taken care at LEXUS by Mr. Enrique Carvajal.I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350.Enrique showed me then an IS 250 C, which I consider, so far, the Best Car I've ever had:the shape; the size; open air choice; the impeccable drive; etc, etc.As I wish to continue with an IS 250 C, I wanted to know my options, and I contacted Enrique, who is now working at LEXUS of Beverly Hills.Once again, Enrique greeted me as a Special Customer, and offered me a 2013 IS 250 C which I'm joyfully driving now.Mr. Carvajal is a pleasant, respectful, reliable and efficient person,and surely LEXUS must be quite Fortunate to have him in its Team.Gustavo H. Vintas

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Gustavo H. Vintas

Jul 9, 2013

I consider myself a Fortunate man, for having been taken care at LEXUS by Mr. Enrique Carvajal. I met Enrique at Lexus Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, which I consider, so far, the Best Car I've ever had: the shape; the size; open air choice; the impeccable drive; etc., etc. As I wish to continue with an IS 250 C, I wanted to know my options, and I contacted Enrique, who is now working in LEXUS of Beverly Hills. Once again, Enrique greeted me as a Special Customer, and offered me a 2013 IS 250 C which I'm joyfully driving now. Mr. Carvajal is a pleasant, respectful, reliable, and efficient person, and surely LEXUS must be quite Fortunate to have him in its Team. Gustavo H. Vintas

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Puddles206

Jul 8, 2013

Michael was extremely pleasant and thorough in dealing with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process of the major features of my vehicle. I am extremely grateful for the time and patience Michael spent with me during my recent purchase.

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rajdham

Jul 8, 2013

Visited Jim Falk Lexus for a CPO CT200H they had advertised on their website.Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their website.She worked with her manager to get me what I wanted on my trade-in. And shortly thereafter, the purchasing process started(paperwork :( cant avoid that unfortunately).She was great, she introduced me to a lot of their staff, who are all super friendly.There have been followups as well by Ellie and by the staff there with regards to my happiness with the vehicle and in response to a minor rattling issue that I noted on an online survey I submitted. They jumped on that and got me scheduled for it have it looked it immediately.In summary, a smooth and professional process.

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lyndalax1

Jul 6, 2013

I received an email from Jim Falk Lexus offering me an early trade in for my current car. I responded and went to see Doug who sold me my car and offered the no cost trade in for a new car. Besides the time that it took to complete the transaction which was about 2 hours, I came home with a new auto as promised. As always, everyone was courteous and efficient. It will difficult to top the service we have had with Jim Falk Lexus.

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mattlashey

Jul 6, 2013

When I walked into the dealership, Jessica Zeigler asked the right questions to help me figure it out. I didn't feel like she was pushing me to buy something I didn't want, but rather - trying to help me figure it out.By far the best experience with a car sales person that I've ever had. I trust her.

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Pegah

Jul 4, 2013

Ellie Shafiee is by far the best salesperson anyone can work with.She goes out of her way to make sure one gets the best deal possible.

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NanciSparrow9

Jun 29, 2013

Enrique Carvajal helped us purchase our 2012 Lexus RX 350 and he gave excellent customer service. He answered all of our questions, explained all of the features of the car, and went above and beyond our expectations. Enrique was a pleasure to deal with!

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rossap

Jun 22, 2013

A very professional and friendly dealership. Worked closely with Ellie to make the numbers work and get a deal thatwas a true "win-win". I left satisfied with the speed and fairness of both Ellie and the dealership

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sunnyksun

Jun 20, 2013

We just leased our second new RX350 from Jim Falk Lexus and salesman Jordan Simon. As before it was a pleasant stress-free experience. We have also had our previous two Lexus vehicles serviced at Jim Falk and both the sales and service experiences have been first-rate.

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debbieullman1

Jun 18, 2013

I have had nothing but the best in attention and service from Michael Heredia. He has always been there for me. From the appointments figuring out what I want to do in person at the dealership to phone calls with all the details, he is always so attentive and friendly. I just leased my third lexus in a row and I don't ever see switching to anything else. I am so comfortable and treated like a queen. What more could a girl ask for? Thanks from one very satisfied customer!

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hollybf1

Jun 13, 2013

Jessica is GREAT. Very knowledgable and honest and friendly and super helpful and available to answer whatever questions arise. She's awesome. She was very thorough and followed up with me and gave me a level of personal attention that I really appreciated.

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patriciacolonia9

Jun 11, 2013

I was extremely pleased by Enrique Carvajal service, he made me and fiance feel comfortable and was patient while we decided which car to purchase. He was not pushy and tried his hardest to get us a good APR, he also took his time to show us all the neat features our new car had. His customer service was superb, I would definitely recommend Enrique and Morgan Osegueda they made our purchasing experience pleasant.

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p33psi

Jun 9, 2013

So the 1st time I went here was to help purchase an RX for my bro and we met with JESSICA ZEIGLER, she made most of the transaction over the phone & came by to finalize the details...she was very helpful in so many levels from start to finish. I told her I'd come back to purchase my next vehicle. I didn't realize I'd come back in just a couple months. I was on the hunt for an IS250C and with so many vehicles already under my name she was able to approve me for my 4th!!! I jumped the gun and ran to her...in a matter of 1hr (literally) I was cruising in my IS250 convertible! She is possibly one of the sweetest person you would ever meet & she runs the extra mile to help ensure you will leave JIM FALK LEXUS with a smile on your face! If you're looking for a new LEXUS, I recommend JESSICA ZEIGLER!! Trust me..."SHE WILL MAKE IT HAPPEN" (that's their motto)!!! Let her know PL Chavez sent you and you will be WELL TAKEN CARE OF!!

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pukywolf

Jun 7, 2013

We were very happy with the purchase of our Lexus at Jim Falk. From the very beginning, our salesman Enrique Carvajal was top notch. It was refreshing to deal with a salesman who really believes in helping the customer and making the customer feel good about their purchase. I would definitely recommend Enrique to anyone who wants a good car buying experience. Every car salesman should be as professional as he is.

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imathieu7

Jun 3, 2013

If you are looking to buy a new car, I can highly recommend Michael Heredia - he is one of the most personable, honest and friendly people in the business!

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jeffersoned

May 31, 2013

Michael Heredia was an absolute delight to deal with, he made the process simple and easy and he gave me a great deal on a Lexus GS350. He was incredibly polite, helpful and not at all pushy. Michael tried his hardest to put together a deal that made sense and then discounted it even more! The process of negotiating the price was fast and incredibly easy not at all like other dealerships/salespeople I have encountered. It was no problem for him to take my old car and let me drive off in my new vehicle right away even though I had one payment left and there was some minor damage to my old car. I am incredibly happy with the customer service, with Michael's attention to detail, great attitude and willingness to make a deal. I would absolutely highly recommend Michael specifically and Jim Falk of Beverly Hills as well. If you are considering a Lexus or even if you are considering a BMW or Mercedes (as I was) go see Michael. My experience was fantastic, I love my new Lexus and I have zero buyers remorse. A fantastic experience all around.

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cbe

May 29, 2013

Jessica was extremely professional and friendly. She was able to get us in and out in no time. She made the car buyer experience painless, but memorable in a good way. My next Lexus will definitely be bought from Jim Falk and Jessica.

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Gmee

May 28, 2013

Jim Falk Lexus of Beverly Hills has scattered lots for new and used cars. You need to drive to some to see a car that is stored in a basement parking lot. Not enough light to see that good a car you want to buy. Of course, they can drive it out for you to see and drive. However, after a few tries, that gets to be tiring for both parties. Don't deal with Aron, the Internet Manager. He is a sarcastic and unprofessional person. He should not be in the business at all. They claim to be the second largest seller of used cars in the Western United States. If they are, they wont be too long. I found out better deals for both used and new cars with other Lexus dealers. Other bigger dealerships are using the same approach by researching the market and adjusting their prices. You can get a better deal out there!

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tp1027

May 24, 2013

I would happily refer anyone to Michael Heredia at Jim Falk Lexus. I have leased two cars through Michael and have been %150 impressed with both he and the dealership. As long as I'm driving a Lexus, they will be my first choice. I've already referred a friend to Michael. Thank you.

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whitney72

May 23, 2013

Jessica was great! I had a hassle free experience and would highly recommend Jessica. She gave me a detailed explanation of how to use the vehicle, which was super helpful.

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mberk

May 21, 2013

Michael Heredia stands out for incredible quality of service! He is a gentleman, professional and very knowledgeable, but what makes him stand out in the crowd is that he bends over backwards to help his clients, just because he wants to help them in every way he can. I adore him and cant imagine working with anyone else at Lexus. He is a busy guy and yet never makes me feel that I am bothering him--he always takes time out of his busy schedule for me, and I am very grateful. Whenever my husband is ready to upgrade his older Lexus, Michael Heredia is our man-the only salesman we would consider working with. Honestly, he is the very best!!Best regards,Michele Berkman

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joeheld

May 13, 2013

Blanca and Michael had a great deal to offer me. They were persistent without becoming obnoxious. They were patient with my choosing a vehicle and did not rush me to make a decision. They got the paperwork done in a reasonable amount of time. The deal is exactly as they represented and the small issues that came up were quickly settled in my favor.

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gymcat

May 8, 2013

I looked at many cars and none could compare to Lexus. Jessica was wonderful to deal with. She has a terrific personality and energy. Her knowledge of vehicles, answer to questions and response is to be admired.

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FayeK

May 2, 2013

I would like to recommend Ellie Shafiee at Lexus Beverly Hills, she is very knowledge, professional and extremly helpful. Thank you for providing me a good deal Ellie, greatly appreciated

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drobinson034

Apr 29, 2013

Michael was a great help and because he explained all the new upgrades in the 2013 RX I made the trade for my old RX. both he and Morgan made the deal fun and easy

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JulieMaynard

Apr 29, 2013

Both Michael and Simon were wonderful and their follow-up has been excellent. The only thing I didn't like about the dealership was the location, getting out of valet was terrible, and finance office in basement dungeon was very disappointing. For upscale car sales, atmosphere was quite poor. Felt like we were in a closet!

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Peggy608

Apr 12, 2013

I saw the Lexus IS250C on the Internet a few days ago and became very interested. This is a car I have been wanting for a long time now. I decided to call the dealership and get information. I ended up talking to Enrique. He was extremely helpful and friendly. He invited my husband and I out to the dealership to take a look at the car and test drive it. When we arrived Enrique greeted us and the other sales employees were extremely friendly and personable. Enrique took us to see the car, he had my husband test drive it right away. What a treat! He didn't put any pressure on us to buy the car. That was very nice and a refreshing feeling. He answered all of our questions with ease and made sure we were fully understanding of everything he talked about. With out a doubt I would go back to the dealership to see Enrique to purchase anther car (yes! We did get the Lexus!) and I would definitely send my family and friends there :). The overall experience was wonderful and overall sales person was fantastic! Great job Lexus of Beverly Hills!

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avikay47

Apr 11, 2013

very pleasant and easy to work with. he came to my house to personally deliver the vehicle and sat there with me for an hour explaining everything and was able to answer all my questions. and he is 100% correct... the isF does in fact have a 5 liter engine ;)

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Chrisng

Apr 11, 2013

Purchased a ES 350 from Jim Falk Lexus Beverly Hills on 4/5/13, Danny Larios helped us with the purchase. Danny is a really nice guy, friendly, professonal, regular guy. There was no pressure from him at all, Danny is very knowledgeable about all the cars. A very nice car buying experience, I would for sure go see Danny again in the future.

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arminek

Apr 10, 2013

I recently bought a car here and it was a great experience. My BMW broke down so I needed something fast - Daniel Larios was amazing! He sat with me and explained all the numbers for leasing vs. buying, answered all my questions and didn't make me feel rushed or pressured at all (not like the other sleazy salesmen I was dealing with at other dealerships). After about an hour of this he took me to the car lot and led me directly to THE ONE - it was perfect! Exactly what I wanted - a pearl white, black interior, low mileage, 2 year old certified IS 250. I got all jittery and knew I had to have it. We went back to the office and talked more numbers, not a lot of wiggle room on the purchase price, but I was happy with the end result after my trade-in.Daniel was very helpful through the whole process and I drove home with my new car the next day! He was great in answering my questions even after the purchase and very responsive when I needed anything - definitely go see him for your next car!

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BeverlyThompson

Apr 9, 2013

The level of service here was excellent. The team was professional, caring, experienced and welcoming. I had been looking at the CT, but wasn't sure I was going to buy. I brought my car in to replace a burned out headlight and asked the service consultant his opinion on the CT. Next thing I knew, I had one as a loaner vehicle! Alex, my service consultant, set up my phone to work over the Bluetooth and sent me on my way. He referred me to sales consultant, Enrique, who called me the next day to introduce himself. I later had a full conversation with Enrique and he listened to my wants and needs. When I brought my loaner back, I met with Enrique, who showed me some numbers he had worked up with Stuart the sales manager. Enrique listened, the numbers were where I hoped they would be. When we went to the lot to select car colors, I mentioned to Enrique that I liked the darker wheel. He told me they were part of an upgraded sport package. I didn't pursue the upgrade, because I wanted to keep my cost down. Once my loan was approved -- which took all of 5 minutes -- Enrique told me he had a "happy" surprise for me and took me to see my new car. Guess what... It was the upgraded version! I hugged him! Next, on to Bianca for the paperwork, another 5 minutes max! I want to give a "shout out" to Stuart, the sales manager, for making the numbers happen. What a team! What an amazing car buying experience!

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susulexus13

Apr 9, 2013

This is the 4th Lexus IS250 I have leased from Jim Falk. I find they have met my needs and found the right car for me each time. Ara Ari has been extremely helpful and listens to my likes and ensures my car and financing fit my lifestyle/budget. I have visited other Lexus dealers and find they add accessories to their cars that I dont want to increase their base price. Jim Falk doesnt do that, they do their homework and get me a car Im am extremely happy with.

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timmeza1

Apr 9, 2013

The sales process was perfect nothing to complain about. We were offered outstanding, quick, and efficient service. Looking forward to return to the dealership for great service.

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ucscls

Apr 9, 2013

had a great experience with sales associate (Daniel Larios). he was really down to earth and honest. he helped facilitate a great deal for me and i highly recommend him to anyone interested in leasing or purchasing a Lexus.

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"Never Again"

Mar 30, 2013

Misleading! Drove two hours to see a car that I was told was available. After going for a test drive, deciding to purchase the car, the salesperson shaking my hand and congratulating me, I was told they could not sell me the car. They claim to be all about the customerwhat a joke that turned out to be. After my experience and reading the other reviews on the Internet, Im surprised Lexus allows such actions and dissatisfaction from one of their dealers. Do yourself a favor and go to another Lexus dealer NOT Jim Falk Lexus of Beverly Hills!

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aubydog

Mar 30, 2013

Horrible Experience! Drove two hours to see a car that I was told was available. After going for a test drive, deciding to purchase the car, the salesperson shaking my hand and congratulating me, I was told they could not sell me the car. They claim to be all about the customerwhat a joke that turned out to be. After my experience and reading the other reviews on the Internet, Im surprised Lexus allows such actions and dissatisfaction from one of their dealers. Do yourself a favor and go to another Lexus dealer NOT Jim Falk Lexus of Beverly Hills!

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chains007

Mar 13, 2013

Purchased a certified pre-owned RX from this dealer. Great experience with Enrique. He was professional, friendly, and went beyond the call of duty to make me a happy customer. Keep track of pricing on used cars. The prices fluctuate on a constant basis depending on when you check...so even though they don't negotiate - they might go down or up depending on the day you go in. So keep looking at the website!

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mignacio6

Mar 12, 2013

Michael Heredia was great, I researched the car I wanted in the Internet so everything was pretty much straightforward. But I like that Michael was knowledgeable of the diff models, specific features and showed us car inventory catered to what I was looking for and not what would get him the bigger sale.The sale process was efficient as well.

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Seem26

Mar 12, 2013

Yuri was great and really helpful. We were in a rush and he worked hard and fast to take care of everything. We really appreciated the service received from Yuri and Morgan!

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donee

Mar 9, 2013

I had a wonderful experience at the sales department. Thanks to Elie. She suggested GS350 Sport and gave me a great deal on it. She was considerate, knowledgeable, friendly and caring. If you are looking to get a Lexus, ask for Elie Shafiee. I have already recommended her to many of my friends.Read this r

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YaacovMetzler

Mar 8, 2013

This is the fifth Lexus I have bought through this dealership and the fourth with Jordan Simon. Both Jordan and Safi the sales manager have always acted with the most professional and courteous manners. Now I am a happy customer driving the 2013 F-Sport LS-460.

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Bpianko

Mar 6, 2013

I've purchased a Lexus 5 times and Enrique was the best sales associate I've ever worked with. I highly recommend him. He was honest, efficient, and made purchasing a car a great process

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Jorus

Feb 26, 2013

Anthony Marshall was attentive, helpful and extremely knowledgeable about his Lexus product. We found the process to be complete and friendly although it took longer than we would have preferred. It's been while since we bought a car so that perception could be tainted by our lack of current experience.

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wvanskike

Feb 25, 2013

Elie was a pro. From the moment we met with her she dealt with us demonstrating a level of respect one would expect from a knowledgable as well as insightful sales person. My wife and I are both sales professionals so we immediately recognized her talent. Be sure to ask for her and be prepared to be closed by a pro. Remember, we don't mind being asked to buy, as long as it's done nicely. You'll enjoy the experience! We also love the the car. Thanks again Elie and we hope to see you in Indio soon.Warren & Connie Van Skike

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jrossla

Feb 22, 2013

My wife and I have purchased several vehicles over the years but have never received the degree of competence, professionalism and courtesy that we experienced with Elie. She is truly dedicated to her customers and will stop at nothing to see that they get exactly what they want. Her energy and enthusiasm is a marvel to behold! She is truly a credit to Jim Falk Lexus!

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bhhoffman

Feb 18, 2013

Ellie was attentive to my needs, responsive to all my concerns and questions and managed to accommodate my budget, yet provide the exact vehicle I wanted with the features I desired. She was patient and spent a great deal of time pre-sale and after the transaction. I have since recommended her and the agency resulting in the sucessful sale of six additional cars. (RX 's)

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shangsta

Feb 18, 2013

Elie Shafiee contacted me as my car's maturity date was fast approaching. As a repeat customer to Lexus I was offered a great lease deal to get into a new lease with no money out of my pocket. I was skeptical at first because we all know about the oldest trick in the book called the bait and switch, but not here she kept her word and worked hard to get me the deal as presented to me and promised. Friendly, conscious of my time the deal was inked in under 2 hours and off I drove with my new car. Thank you Elie for a great car buying experience. Kim Adams

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mjudem

Feb 16, 2013

Elie is very knowledgeable, courteous and followed up on everything she offered or promised. She tries very hard to meet the needs of the buyer. She is a professional no-nonsense salesperson, she doesnt waste your time.

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leorram

Feb 13, 2013

Danny, Ellie, Morgan, and Saffi were all excellent. I am very happy with my new lease and the lease terms. I will certainly be returning to this dealership in the future.

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lisaraper

Feb 6, 2013

I was introduced to Jessica Zeigler at Jim Falk Lexus through a friend and drove 2 hours to get my new ES300H. Talk about amazing customer service!! She went above and beyond my expectation. It was such a smooth transaction from start to finish. I had been to other Lexus dealerships and chose to do business with her due to her professionalism and great attitude!! I will definitely be sending people her way. Thank You Jessica for being amazing and taking great care of me!!

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spikejj

Feb 2, 2013

Jim Falk Lexus is a "together" dealership. I've purchased Lexus' at two others and have never felt as comfortable with any of the others as I do with JFL. loved the service I've rec'd from your service department and it's advisors. This past week I really enjoyed working with Alex Manzari. We spoke on the phone about a deal and every point of that deal was honored with no surprises. I kept waiting to hear, "Oh, by the way..." but never did. I was in and out quickly but never felt like I was being rushed. The 2013 GS 350 is a complicated car due to the new technology but he took me through every aspect of it. His follow up calls and emails have been helpful as well. Oh yea, Bianca rocked it as well.All in all a great expierence.

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Jamie7

Jan 31, 2013

I am very happy with the after-sales customer assistance I have just received.I bought a used car from Jim Falk's in December 2011. Recently, I had to retrieve all sorts of records pertaining to this sale, and Diane Forrest, Finance Manager, went way beyond the call of duty to help me out. This was not just good customer service policy, but a friendly helping hand as well! Thanks, Diane!

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Jennifer90046

Jan 25, 2013

To Whom It May Concern: I was in your dealership several time looking at different vehicles. Over the different visits I was helped by an employee that went above the call of duty. I'm a sales consultant and know all the tricks and what it takes to close a sale. This employee that helped me knew the answers to every question about the vehicle I was interested in, as well as the competition, It made my visit so much easier and saved me time. However, what she did that impressed me the most was help me decide what was in my best interest and would serve me best. I've been going back and fourth between Mercedes, BMW, and Lexus trying to decide where and what to buy. Everywhere I went they tried to up sell me to a model that was bigger than I needed and would cost me more money. She asked me a few questions, zoned in on what I needed instead of how much she could get me to spend, and lead me to a buying decision. Needless to say, I purchased my vehicle from Jim Falk Lexus. This employee is Jessica Zeigler and should be recognized for a job well done. I'm glad to see that professional sales and customer service is not a thing of the past at Jim Falk Lexus. You'll be getting more of my business because of this employee! Sincerely, Jennifer Patredis

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Cougar1969

Jan 24, 2013

I was very disappointed in the customer service I received, first of all the car was not properly detailed especially the rims,which is surprising because they had 3 hours to clean it while I was waiting for financing, when I returned home I noticed a chip in the door, this is something you don't expect with a certified car. After waiting for 3 hours to get through financing I felt rushed to drive out of the building once the financing was completed. Also I did not appreciate the way my salesman abruptly walked back to the dealership when we were heading out to see the car for the first time, when he returned he did not explain why he left nor apologize for doing so, he also took a personnel phone call when we were reviewing the warranty. Finally I felt his fellow salesman was not customer focused either, I asked him for a IS 250 brochure and he told me to ask my salesman for it and then he went back to texting on his phone.I did bring these issues to my salesman in an email, he responded by saying he was sorry for the 3 hr wait and said he would ask his manager to detail my car, the other issues were not addressed by him in his response to me.

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B&DM

Jan 18, 2013

I would recommend this dealer because they were honest and willing to answer all of our questions and concerns. We did not feel like we were just a customer,but we felt and were treated like a guest. Jessica and Diane were very professional, friendly, and courteous. We were impressed as to how Jessica, our salesperson, and Diane, in finance, worked together as a team. There was never an uncomfortable moment for us. What made the purchase so enjoyable and comfortable for us was Jessica did not "high pressure" us, but demonstrated the capability, greatness and beauty of the vehicle. She took all of our physical disabilities into consideration and demonstrated how the vehicle would meet our needs. Jessica was enthusiastic and very dedicated towards her guests and Jim Falk Lexus the entire time. This was very important to us as we had been searching for a vehicle since April of 2012. Believe it or not, it was the ONLY vehicle I could sit in with pure comfort! Therefore, Jim Falk Lexus, and Jessica will always be our favorites!

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AnitaSLC

Jan 17, 2013

I search the car online and initially I had other internet sales assisted me who make me feel very uncomfortable. But due to the car selection I still want to give it a try by stopping by the dealership location and luckily I was welcomed by Jessica Zeigler, who is super friendly, knowledgeable and answer all my question with patience. Some issue came out at the delivery time but Jessica was able to handle everything efficiently. I will definitely recommend my friends to Jessica for any future Lexus purchase.

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lauradbrown

Jan 8, 2013

This was a great dealership to work with. I love my new car! The employees were very helpful and I feel very comfortable calling them with any questions I may have.

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Sadia&Akbar

Jan 8, 2013

When I entered the dealership I was expecting (to the least) aggressive sales practice and I know it sounds like a cliche. In the contrary I felt so much at ease felt no sales push at all. We were greeted and hosted by all the staff and Elie who we met through a mutual friend invited us to her office. Her etiquette is phenomenal and put me and my husband at ease. Since I am pregnant she took extra care of me and was very attentive of my needs. Besides her professionalism she was also friendly and smiled the whole time. A pregnant woman is hard to please and she did a great job at it. Overall, I am extremely pleased with my experience at this dealership and all credit goes to Elie and I had ownership of many cars in the past but this last experience will definitely keep me coming back. From the time we got there to the closing took less than two hours or so. We were out in a jiffy. I loved that the most. Again credit goes to "friendly" Elie. Last but not least we couldn't get any better deal than this. My friends and family just can't believe the deal we got on our amazing RX 350. And I am sure our new baby is going to love it as well... Thanks Elie

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ggbug13

Jan 6, 2013

My husband and I had a very awesome time working with Ellie Shafiee. Not only did she stay after hours to wait for us to come look at a car, she had it all ready to look at and test drive. We had been at a previous lexus dealership for 4 hours prior to arriving at the Beverly hills delearship and we were so glad to have made the hour drive. We found the best car for us and the customer service Ellie displayed and the quick turn around to get the price and numbers we could afford was awesome. I would definitely recommend the beverly hills delearship to all my friends and I especially would like to send them to Ellie. In fact I did send a friend the very next day to purchase a car through Ellie and they thought she was awesome too.Thanks for the great service Ellie.

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leon.katz1

Jan 6, 2013

My wife and I dropped in just before New Years,. We dealt with Elie Shafiee. She proved to be very knowledeable about the Lexus RX 350 and explained how we could trade in and/or payoff our old leases to get into the 2013 models with out incurring much more additional debt. We were so impressed that we leased 2 new cars.This week, the technicians will come to our home to install the LOJack system. This is truly dealer service.We also dealt with Diane Forrest of the Finance department .She and Morgan made our paaperwork seem very easyLeon Katz

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nortong

Jan 4, 2013

I have been leasing my cars from Jim Falk Lexus for the last 8 years. I have had 4 of them since 2005. The experience has always been outstanding. About two weeks ago I received a call from Elie Shafiee - She had a very interesting proposal for me. She asked me to come in and exchange my 2011 Lexus ES350 (which had one year left on my lease) for a new 2013 Lexus ES350. She showed me how I could upgrade to the new car with little or no money down. She took the time to explain that with my residual and Lexus promotions I could have a new car. It was a "no-brainer". .She took full charge of the transaction, including the paper work, my trade in and having my new car all prepped and ready for me. She even helped me move everything from the old vehicle to the new vehicle (including removing my custom license plate frames that I wanted to keep).I just waited for a short time in the very comfortable waiting room enjoying a great cup of hot chocolate. As in all the other previous times that I have been to Jim Falk, this was a very painless way to buy a car..Thanks Elie

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roya.re.9

Jan 2, 2013

Alex was very professional and he help me to pick the right car. also he explain every thing to me. and i like beverly hills lexus they are so friendly . thank you

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belinky

Dec 29, 2012

The entire transaction was handled in a professional and pleasant manner. From sale to documentation to introduction to the new vehicle, the experience was very good.

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eebie

Dec 27, 2012

I had a very pleasant, no-pressure experience at Jim Falk Lexus. My husband and I appreciated the attention we received and felt very confident of our purchase. The car looked great when we drove away, so the service department deserves kudos as well. I don't believe I would have found as good of a price elsewhere for a comparable used car.Our only negative experience came when we first walked in the door, and the person who greeted us told us that we would only be allowed to test drive one car and no others. When we expressed surprise (we were not rude), we were told the same thing again in such harsh tones that we almost left. I'm glad we didn't - everyone else we spoke with was very accommodating, and we wound up completing a purchase within a couple of hours.

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monicapatel

Dec 27, 2012

Alex was very helpful and knowledgeable about the merchandise. I went into the store wanting to buy a used car and I came out of the store with a new car.

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davidrae

Dec 19, 2012

The dealership was friendly and helpful. I knew what I wanted, and I walked out with a new lexus es about 2.5 hours laters.thanks

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iskrishna

Dec 19, 2012

It has been a fairly decent experience. The interaction with Alex was smooth and friendly. Given the location, the parking and the inventory location was a bit inconvenient.

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Murlen

Dec 15, 2012

This is now my fourth lease with Jim Falk Lexus and I would not go anywhere else.Michael Heredia was amazing and made the leasing of my car enjoyable and hassle free.Both he and Bianca gave me the best possible deal which was fantastic. I love my new RX450H 2013 and would highly recommend this dealership. If I could give 10's I would!

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masyokota

Dec 12, 2012

Although RX450h was over two years old, it was absolutely immaculate inside and outside. It was worth making a trip from Laguna Niguel. On top of that, Elie Shafiee, our salesperson, was very helpful in an understated way w/o sales pitch which we appreciated very much.

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surfdaze

Dec 9, 2012

Beverly Hills Lexus provides top notch sales representatives such as Elie Shaflee who made it super easy for me to consider and leasing my new RX350.

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slevincpa

Dec 2, 2012

I have never had better experiences with a dealership in acquiring a new vehicle. Safi Nabi and Alex Manzari are real professionals and their care and concern for the selection of my newest Lexus vehicle was of the highest importance to them. They always make the process as simple and convenient as possible. All the above is only exceeded by how friendly they treat their customers and how hard they work to earn our business. I recommend Safi, Alex and the Jim Falk Lexus of Beverly Hills dealership with the highest level of confidence to my family, friends, clients and anyone seeking a Lexus vehicle. My new 2013 RX350 is my fifth Lexus vehicle and I have been extremely happy with every one of them.

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careless service

Dec 1, 2012

I had a very bad experience at this dealership. I called the dealership about 2010 RX350 with V/N: 2T2ZK1BA8AC036860. The salesman confirmed that this car was available and he was waiting for me and he knew that I was coming to buy this car from Anaheim. I drove all the way from Anaheim(Orange County) to this dealership. The salesman called me two blocks before I got there and he told me the car was sold. I was shocked and I continued driving to the dealer to get the details. when I arrived at the dealership, I met the salesman and he was showing indifference and told me simply " this is how it goes with car business". I told him that there must be some kind of communication between the sales in regards to the cars being sold, it took me less than 90 minutes to get to dealership from the time the salesman confirmed that the car was available, and he answered that there is no such communications. I told him but what about customer service he answered " we care about customer service, but we care more about selling cars".I was very disappointed, I did not expect that from Jim Falk Lexus of Beverly Hills

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Andrew Kang

Nov 28, 2012

Bought a certified 2010 RX350. Dealer is pet friendly (fiance's), provides complimentary hot and cold beverages, internet, free valet parking. Douglas was straight-forward and honest.Minor complaints: -loan approval process seemed lengthy (~1 hour), staff was very friendly though (Bianca?). Perhaps the time to close is the norm but I wouldn't know since this was my first purchase. Lounge helped.-the LCD tv in the lounge was grainy and not HD.

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Sbelgrade

Nov 22, 2012

Michael made every effort to ensure that the process of leasing my new IS 250 went as quickly and as seemly as possible. As I had my previous vehicle in the Service Department, he helped me move all of my personal belongings to my new car. He also gave me a quick tutorial on some of the new features in my new car. I would definitely recommend him and Lexus of Beverly Hills. Susan

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hollywood90046

Nov 19, 2012

We are repeat clients of Michael Heredia. Michael helped manage every aspect of our lease in a thorough and professional manner. Great overall customer service experience.

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Rnkchavez

Nov 11, 2012

Drove from San Diego after doing some research on the certified used cars. Spoke to Alex before arriving and he was very prompt with his responses and ensured the car we were interested would be on hold. We arrived and picked out the car we want. We mentioned the car buying program and he was able to give us a very fair price on a 2013 RX450H with no haggling. The buying process went pretty smooth. Dealership isn't stuffy and didn't offer as much as other Lexus dealerships. Nevertheless we got a good deal so would go back there again to buy.

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Gboy121

Nov 7, 2012

My first visit to Jim Falk... my sister and I was assisted by Yury. Where do I start... very impatience with us, didn't really listen to what we were saying; it was like another sale, that's all he wanted. Great customer service was not there at all. Then I saw another GS so I gave Jim Falk another chance. I called and asked for another Internet Sales, hoping it was not going to be Yury. Let's just say, because of Doug I found my GS and enjoyed my first experience with Jim Falk. He listened to what I wanted, was very patience with me, and returned my calls within 10 minutes. Now, that's Great Customer Service. Thank you Doug for helping me find my GS. I've been to 4 other Lexus Dealers within the past 7 months and Doug has been the most helpful and honest Sales.

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RobertaLewis

Nov 4, 2012

Elie is an incredible woman and saleswoman. She is extraordinarily knowledgeable, patient, thorough, and warm. It was a pleasure dealing with her. Elie is an asset to your company. We will make certain to tell others about our excellent experience, and of course, Elie.

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wmtaylor87

Oct 31, 2012

From the moment I walked in the door I knew I was going to be treated with superb customer service. Danny greeted me with a friendly smile and seemed genuinely interested in my needs. He listened and helped me figure out which vehicle would suit my personal and professional life along with making sure I was within my projected budget. Being that my career is in sales as well - I have sincere respect for a salesmen who doesn't come off as the stereotypical "car salesmen", Danny was extremely patient, professional, honest, and truly a great person to work with. I would not only recommend Lexus to all of my friends, family and colleagues but I would be sure they worked with DANNY!!!!! Trust me - you will leave a very happy man or woman!

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MADW

Oct 29, 2012

Fantastic experience. I would not only recommend this dealership, but would recommend Mr. Manzari as your go to person. He was able to direct us to the perfect vehicle while answering all the questions we had - as well as informing us on everything we forgot to ask. Hands down a superior experience.

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Shawn W

Oct 28, 2012

I holiday in the So. Cal desert and prefer to buy a car each year. The car that Morgan at Jim Falk Lexus sold me was just as he described - and I bought it sight unseen. I was impressed as I am very particular about the cars I drive. I would recommend this Lexus dealer, and I hope I am able to deal there again.

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Howard Lehman

Oct 23, 2012

I have purchased vehicles from Jim Falk Lexus over the past 20 years. I have also recommended the dealership to many of my friends and law partners. My last purchase was among the best of my many purchases. Mr. Heredia was patient,helpful, and very knowlegeable. He made the purchase easy.

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I stemer

Oct 18, 2012

Very professional frendly extent work, Alex take extra time to explane and even Couch u about u carHelp with the papers and was very paishent

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haigo1077

Oct 16, 2012

it was a pleasure from beginning to end to work with mike, he made buying a new car an easy and enjoyable experience and i look forward to working with him again soon

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g4cohen

Oct 15, 2012

Great experience again! Alex has been a fantastic help in getting our first RX and again in upgrading to a new 2013 version for my wife.

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S. Rubin

Oct 7, 2012

I have leased 2 new cars from Jordan Simon/ Jim Falk Lexus during the past 6 months.I have leased more than 30 new cars (for myself and family) during the past 40 years from 10 or more dealerships.My experience with Mr. Simon and Jim Falk Lexus was by far my best experience as a result of their candor and integrity.Disclosures were timely and complete.

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GilesGunn

Oct 6, 2012

Working with Jessica Zeigler at Jim Falk of Beverly Hills to purchase our Lexus was a dream. Her knowledge of the vehicle, her understanding of our needs, her enthusiasm for what she does, her desire to help us find the right deal, her followup after we purchased our Lexus -- all of it was truly outstanding. It was the best experience I've ever had purchasing a car.

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jamesatk

Oct 5, 2012

This is the second auto that we have purchased from Jim Falk Lexus of Beverly Hills . The first was a RX350 & this one is a ES350, both are great cars. I have visited & have talked to a number of dealers in L A county & Jim Falk Lexus is the best. We were so happy dealing with them the first time that we decided to go back. Alex Manzari was really helpful & great to deal with . The whole experience was first rate..... James Atkinson

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revagindi

Oct 4, 2012

great experience. went to get a quote on an old lexus and ended up walking out with a brand new one. closed with a great price.

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paulyi

Oct 3, 2012

Clay and Douglas went out of their way to make sure my experience here at Jim Falk Lexus of Beverly Hills was a great one. They introduced me to the Lexus family and am happy to become apart of it. I can see myself reffering people to this dealership and also coming back for future purchases. Clay went above and beyond by making sure the color vehicle (exterior, interior/trim) was met. He did this by researching what I was looking for in the computer, running out to the lot (even to other lots down the street), taking pictures of it on his phone, and then sending me an email of it to make sure I was ok with it. Douglas drove from Beverly Hills down to Ontario, CA to meet me up to sign papers and deliver the car. Upon arriving and signing papers, it was 10:00pm and Douglas was happy to show me all of the features of the Lexus ES300H without taking any shortcuts. He was happy to answer all of my questions and even offered to send me extra voice commands via email the next day (which he did). Thank you Clay and Douglas for making my experience awesome. cool peoples. Cheers.

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Pegah

Oct 2, 2012

As in the past, working with Ellie was a great car buying experience. She is knowledgeable, hard working, kind, courteous, and will go to all lengths to make sure her customers are happy. I recommend working with Ellie to everyone who is considering buying, or leasing a Lexus.

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lyndalax1

Oct 1, 2012

Jim Falk Lexus has given our family and friends the best service. We have had Jaguar, Audi and Volvo, Jim Falk through the years has been formost the best experience we have ever had in purchasing and service.

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rletourneau

Sep 29, 2012

My son located this car for me at Jim Falks on a Friday. He spoke to Jessica Zeigler throughout the day making sure it was the exact car I was looking for with the correct packages. I was unable to take a test drive that Friday so my son arranged an appt. Saturday morning. When we arrived Jessica had the car ready for us to take a test drive. After the test drive we went back in and made the car purchase within about 15 minutes. There was no haggling going back and forth at all. We told Jessica the price we wanted to pay and she came back within 5 minutes and said the car was mine! She even asked if I needed financing. I told her I had my own. She asked if Lexus Financial could match it would I finance through them. I said sure, why not. Lexus did match the financing and so everything was done right there at Jim Falks. It was like a dream, everything went so smoothly I was amazed. I have never had a more pleasant experience buying a car than at Jim Falks. I would wholeheartedly recommend this dealership to anyone interested in buying a Lexus. Jessica was very professional and it was a pleasure buying the car from her. I even had a question that day when I got home and Jessica answered her cell and gave me the answer!

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rakresse

Sep 24, 2012

I located several cars for sale by this dealership on autotrader.com and that were the year, make and model car I was looking for. I called the dealership in the morning on 9/22/12 and was connected to Doug Sanchez of the sales department. I explained to him that I wanted to buy the car, but I had some personal financial challenges that might affect my credit. He asked me a few questions and told me he was pretty sure that we could make a deal. I told him I could be at the dealership by 11:30 am to test drive the cars and discuss the financing.Doug was very professional and helpful and we concluded the transaction by 2:30 pm. It was a very positive experience for me because I was worried that I wouldn't be able to purchase a nice car due to my personal credit.

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james.wong

Sep 20, 2012

We initially came to Jim Falk Lexus to consider purchasing a used sedan, such as the GS or LS. However we ended up deciding on the new 2013 RX and with Elie's assistant, we were able to reach a great price point and drove off with our new Lexus without any hassle. Everyone at the dealership was very friendly and the paper work from start to completion was very quick. I would recommend this dealership to others who are considering purchasing or leasing a Lexus.

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brendanmckee

Sep 17, 2012

I was very impressed with my overall experience at Jim Falk Lexus, especially with Elli's 5-Star service! I live in San Diego, so I made the trek all the way to LA. Reason being, I purchased a certified pre-owned IS250 and I expanded my search beyond San Diego to find the specific car I wanted. When I found the car online, I was not able to make it to LA that day. I called and spoke to Elli, and she was able to hold the car for me with a deposit. Later that night, I had a specific question for Elli that I had forgotten to ask her during our first conversation. Since I had her cell phone number, I gave her a call at 8:30pm assuming I would get her voicemail -- Elli answered and was able to answer my question, after hours! We scheduled a 9:30 appointment for the next day, and when I arrived, Elli already had the car ready to go for a test drive. Very satisfied with the car, we got back to the dealership and to my surprise, she already had all of the paper work ready to go -- she assured me it would be a quick transaction (I was on a bit of a time crunch). From my past car buying experiences, it can take several hours to buy a car. Elli made it the most seamless process -- I was out the door in 1.5 hours! Morgan in finance was also extremely professional and polite. I can tell that this dealership really cares about their clients and I will certainly tell all of my friends about them. Lastly, an issue that most people have when it comes to car buying is price and negotiating. I'm in sales myself, so I know a good deal when I see one. I did extensive research on these 2012 certified pre-owned IS250's and I know I got a great deal on this car! I will definitely be back when I'm in the market for my next car.

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dshoenman

Sep 16, 2012

As smooth and profesional experience as I've ever had purchasing a new car. No high-pressured tactics or aggressive haggling. Great treatment by Alex. I wasn't ready to complete my purchase right after the test drive, but he helped me return two days later, with all my paperwork, and purchase the exact car we had driven (and the one I had my heart set on!). The discussion over price was calm, friendly and fair.Bianca took the baton from there and made the seemingly endless stack of paperwork feel exceedingly simple. I was impressed by her professionalism and always cheerful demeanor.

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elle.roark

Sep 16, 2012

OUr experience was very quick and easy. THank you so much Ellie for getting us in and out of the dealership quickly and easily. You are the best.

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jackiedlewis

Sep 16, 2012

They were very accommodating to us and we were able to do most of the transaction over the phone and just come to the dealership to sign the paper work and pick up the car.

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mjschroeder

Sep 14, 2012

To Jim Falk, when I called the Jim Falk Dealership, I spoke with Alex who encouraged me to come out to see this car that evening. He said a car like this would not last long on the lot. He was right. Alex was very friendly and welcoming to me. He showed me this beautiful pre-owned Lexus with very low milage. It was a beautful car and just what I was looking for. I purchased the car that evening (9/6/12). Alex explanned how to work all the buttons and features in the car before I drove off with my new car. Alex also let me know if I had any further questions on how to work the car, he would be glad to assist me anytime I called. Thank You alex.Sincerely,Marilyn Schroeder

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calfrank

Sep 13, 2012

Will never buy from Jim Faulk of lexus ever thanks to Anthony Marshall. This dealer must be doing great business to tell their customers to respect their time and that they only work through appointment. I guess Jim Faulk lexus does not take walk in buyers! This is a first for me from a car sales person. Please go to Santa monica of lexus, you will be treated much better and you will get a better deal.

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jason18

Sep 12, 2012

I would recommend Jim Falk Lexus because of Ms. Ellie Shafiee. She is a true profesional. She is very kind and understanding of all your needs. She was not pushy at all. I would highly recommend Ms. Ellie Shafiee to all my friends and relatives looking to purchase or lease a Lexus.

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PaYaM

Sep 9, 2012

I was looking for a clean and low mileage certified Lexus for a long time. Honestly, cars from Jim Falk dealership always had better price and condition rather than others. After I got there these guys never pushed me to buy something they just provide bunch of information and let me to decide. However these guys are tight on prices but buying process happened in a jiffy :)

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dlopez_email

Sep 9, 2012

The staff has always made me feel important. I never wait for a rental they always have one ready, the service department takes care of my needs and the sales staff are real people that do what they say they will do. My wife had to be rushed to the hospital during my test drive of my new is250 and Jessica went above and beyond in helping us out. because of that kind of service i wanted to get another Lexus again from Beverly Hills Lexus.

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Hol.letch

Sep 8, 2012

Alex was extremely helpful when working with me to get what was best for my situation. I am very happy with my decision and will recommend Alex to anyone interested in purchasing a Lexus!

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Mica1327

Sep 8, 2012

Eddy Chavarria is an excellent Manager. I feel that he is honest and worth working with. Mr.Chavarria answer my emails and call very promptly. If I have any further need I will visit. Mr.Chavarria. Again Eddy thank you for all of your help.

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wayne r. koupal

Sep 1, 2012

Alex was very friendly and helpful from our first introduction until the sale was concluded.He showed me a goodly number of possible purchases with driving included and kept me informed while the financials were being crunched before presentation to me.As we concluded the sale he helped me move all my stuff from my old car and ran through the bluetooth activation and other orientation needed for my driving sequences.His professionalism reflects well on your delaership.

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psong

Aug 30, 2012

Excellent service and customer satisfaction. Very thorough with review of car without feeling hassled. I would recommend Elie to others if they decide to buy a Lexus.

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auboss

Aug 29, 2012

Jim Falk is a Lexus dealership that stands high above the rest...safi and robert are the finest managers and keep the dealership running perfectly making the experience perfect every time we purchase another car from themDoug was a pleasure to work with, he went above and beyond the call of duty for me and i greatly appreciate his dedication to his customers and to Jim Falk Lexus.Thanks Guys, I love my 2013 Fsportkelly

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youqi

Aug 27, 2012

I am satisfied with my CPO Lexus ES350 so far, love the performance and condition. Alex was the sales consultant who sold the car to me, he's a nice guy and did a great job on passing this business on, thank you!

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SBE8888

Aug 26, 2012

This is the 2nd car we've purchased from this dealership in 2 years. Their service is top of the line, Ellie was very professional, friendly, and not at all pushy. Clearly a hard worker, I would definitely go back to her for my next car. Morgan in finance was clear and quick. I've never spent such a short amount of time in finance, and Morgan was also a real pleasure to work with. The most pleasant car shopping experience we've had so far.

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aida32

Aug 21, 2012

My experience at Jim Faulk Lexus was great. Elie was fantastic to work with - she gets to the point, no smoke and mirrors. She was even willing to give me some initial quotes over the phone before coming into the dealership. I'm definitely happy with my experience and my new Lexus!

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miguel.legarreta.3

Aug 21, 2012

Overall a good experience buying our ES from this dealership. I did feel a little rush once I was there to make a decision. We bought a certified preowned vehicle with low miles a competitive price. I flew in from Sacramento to buy a car from them because of their inventory and their price which we did not have negotiate which I personally enjoyed. The first car that we looked at had a blemish on the fender which was a deal breaker but luckly they had two of the same model in the lot. Overall I would recommend this dealership, but if you have any issues with the car get them fix there before you leave with the car otherwise you might have to make several calls to get them fixed.

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michaelfeldman

Aug 13, 2012

Jim Falk was the first dealer we visited while shopping for a vehicle. After meeting with Alex, it became our only dealer. Alex was very helpful in allowing us to learn about the Lexus brand and specifically the vehicle we purchased. He answered each question along with suggestions and other options. We did not feel pressured at any time. My wife and I have been long time Mercedes owners (I just purchased a new vehicle for her last month). As I enjoy our first Lexus (the RX 450H), perhaps we both will turn to Lexus for all our future vehicle purchases. I have already told a colleague about my experience. He will soon be contacting Alex to assist in selecting a new vehicle.Dr. Michael S. Feldman

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lgsorenson

Aug 10, 2012

Easiest car buy I have ever had. Car was well prepared. Everyone was very friendly. No pressure to accept add- ons. Would definitely come back.

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Soleyman Nabati

Aug 10, 2012

I am happy and satisfy make a deal with Mr. Michel Heredia he is very honestdoing the job with out any cheat the customer.I am appreciate,Soleyman Nabati

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stephen12holbrook

Aug 6, 2012

Alex Manzari was very accommodating and friendly upon my first visit. He took me straight to the garage where they keep all their lexus cars, showed me all the options they had along with the prices, so it was very easy and straightforward to make a decision for my purchase. That kind of efficiency is why I would recommend this Lexus dealership to anyone looking for a new or used Lexus vehicle.

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ptwinik

Aug 6, 2012

I just bought a new 2012 Lexus ES 350. I traded in my 2008 ES350. Alex was very helpful in handling the process. After the deal was completed I was satisfied that the price of the new car and the trade in value were fair.

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S&Chance

Aug 4, 2012

These Guys are great! I had the best sales experience here from start to finish. I previously had an IS 250 and I was not sure if I wanted another IS or if I wanted to step up to an ES. Doug Sanchez was amazing at informing me about both vehicles and taking me on a test drive with both. He was low pressure sales, very knowledgeable and just great to work with. After that I went and sold my current vehicle to a buyer I already had lined up and he picked me up from that location and brought me back to the dealership to go over price. I was not expecting that as the location was not that close.I really liked the ES but I was not sure if it would be worth the price difference. I sat down with Robert Silva, one of the managers, and went over pricing and options. After we worked things out not only could I afford the ES but it was fully loaded and had everything I wanted and more! Again, low pressure sales, knowledgeable and genuinely wanted to help me get exactly what I wanted at a price I could afford. After that was all done they took me into the finance office to do paperwork with Morgan. I was sure I was going to be pressured into buying extras and was wondering if the monthly price was going to change now. ( thats what happens at most dealerships ) Not at all!!! Morgan was great and went over every detail with me on the contract and explained everything I could add on extra, but with no threats or pressure to buy. He even went above and beyond to get some paperwork I forgot to bring with me so I could qualify for a rebate. My monthly price didnt change at all and I left feeling great and not wondering what I got myself into.I love my new Lexus and I loved my experience with Jim Falk Lexus. I would recommend these 3 guys to everyone!!!

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Skip Pipes

Aug 4, 2012

Great service, great price. The salesman, Alex, was very straight forward and easy to deal with. The manager was also very accomodating and pleasant to do business with.

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zaidalexus

Aug 2, 2012

From letter of invite to drive off was most pleasant. Came in with 3 Lexus' 2009 and 2010 and left with 3 2012. No money down. Same payments as before. No hassle. No bait and switch. Well done.

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Jcfaucher

Aug 2, 2012

Alex was very responsive and attentive. I recommend him highly! He identified the car we had in mind, presented other options, and had the car ready at the appointed time. It was a very pleasant car buying experience.

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LISAHOFFMAN

Aug 1, 2012

Ellie walked us through the deal and remained with me until it was over. She has been extremely patient and kind with all my questions after the purchase. I couldn't have done it without her.

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vivacesolo

Jul 31, 2012

Elie did a great job. She was very professional and informed about the product and services. She introduced us to the right vehicle and then walked us through the process. When we needed insurance, she recommended a lower cost provider to work with.

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drsoram

Jul 28, 2012

Michael Heredia is a great salesman who bent over backwards to take care of me. This is the second car I am buying from him and I would recommend him to anybody who is interested in Lexus. He is no pressure and takes his time. I came back several times. The car I wanted was not yet in stock and when they got just one of them he brought it over to my office so I could drive it for a while to be sure I liked it. When the car came in stock he called me and set it up so I could pick it up that night. I got there well before they closed but it took a while for him to teach me about the car and do the paperwork and he stayed an hour beyond closing to finish my paperwork. I have bought/leased many cars in my life but Michael is the BEST salesman I have ever had. He is a gem and I can recommend you get your next car from him

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youngeun80

Jul 24, 2012

I went to this dealer because I was not happy with the treatment from another lexus dealer. I have seen online this dealer before but because the other one was convenient I choose to go there. At the end i wasted a week and they did not give me proper treatment. I liked how Alex was friendly and everybody there even the finance manager. So I am definetly going back and I am recommending this dealer to people.

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kresnick

Jul 23, 2012

My experience with Jim Falk has been very positive. This is my second purchase from the dealership. Alex Manzari was extremely friendly and easy going. I would recommend he and the dealership.

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ELLIOT.SHELTON

Jul 22, 2012

ELIE DID A GREAT JOB. SHE WORKED WITH ME TO GET THE LEXUS I WANTED AT THE RIGHT PRICE. SHE ANSWERED MY CALLS AND EMAIL IMMEDIATELY. IT WAS A PLEASURE TO WORK WITH HER.

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leonknoles

Jul 22, 2012

I'm on my 2nd Lexus. I cannot express the comfort I have when dealing with Alex. He is professional and a joy to work with. He makes the whole experience tolerable. He makes me feel comfortable and I don't feel like I'm being taken advantage of. The process was smooth and could not have been easier. Jim Falk Lexus is a great dealership and its in part to the team the have put in place. I will only drive a Lexus from now on and will only deal with Alex and Jim Falk Lexus.

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salart

Jul 22, 2012

Working with Ellie was amazing. She met all my expectations and more, I would definitely recommend anyone looking to buy or lease a new car to see Elie first.

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gratifiedjack

Jul 16, 2012

Having now bought two cars from Michael Heredia at Jim Falk Lexus, I can honestly say Ive never dealt with a harder working, more knowledgeable and helpful auto salesperson. He and Lynette Arcangel listened carefully to what we wanted, and searched for cars that met our specs precisely. They made our negotiations smooth, quick and pleasant no game-playing. Both were unfailingly cheerful and personable. Michael knew every inch of his product, and gave us a thorough and informative post-purchase walk-through of vehicle functions. When I left six CDs in a car we had turned in, he tracked down the car, retrieved the discs, and returned them personally. In short, Michael and Lynette took the anxiety out of car buying. I cannot recommend them highly enough.

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polle986

Jul 16, 2012

I had been looking for a car for a few weeks visiting dealerships in Colorado and in California, and when I walked into this particular one I knew I was going to buy a car. Elie walked right up to me and my parents and showed us everything they had that fit our description. She spent a few hours total with us test driving and answering all of our questions. She was very helpful and seemed to care about finding me what I wanted instead of trying to sell me something out of my price range. Thanks!

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Auto37

Jul 12, 2012

Alex was professional all the way. He took his time, and he had a personal touch on delivering a sale. Then, when we met Bianca, I was thoroughly impressed with her workmanship.

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Eleazar

Jul 6, 2012

I have been shopping for SUB for more than a month. I visited a lot of dealerstry to work on prices and numbers. Sometimes got out of the dealership without a car frustrated. I seen online the advertise lexus fron Jim falk, I called Alex Manzarifor appointment. It was very successful business and a very straight forward deal. I felt very comfortable when I first talked to Alex in person, everything so easy and that is why I got the Lexus.

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jgibson19

Jun 29, 2012

Received a great deal on a HS250h certified used Lexus. A very enjoyable experience because I knew that I was getting a car in great condition for the best price available and did not have to haggle for a better deal. Thanks to Bianca and Ellie for their assistance and making the purchase process simple and relatively fast.

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coolpbarb

Jun 26, 2012

Lexus quality automibiles,excellent customer service and precertified warranties keep me coming back. The 350ES is so comfortable and luxurious taking care of all my needs with navigation,camera and parking sensors. The dream machine. Michael Heredia, was outstanding,very thorough and answered all my concerns. Elated driving home with this black beauty.

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ttclay

Jun 26, 2012

The staff was very kind and helpful and knowledgeable. The automobile was extremely clean and in pristine condition...the staff stayed late to get my paperwork done and help get me out of the door...big thanks to michael, yury & bianca

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stella.hill-elder

Jun 25, 2012

I was very nervous about going to Jim Falk Lexus, mostly because it was in Beverly Hills and the area has a distinct reputation. I felt that it was possible for me to walk out disappointed and I was prepared to go down to Southbay or Santa Monica Lexus if things didn't work out. I initially had an appointment to meet with another Sales Consultant, but ended up working with Elie Shafiee. At first, I felt a bit snubbed by the handoff, and that basically the dealership didn't want my business, but to my surprise everything worked out very well. Elie stepped in stride and amazed me. The deal went smoothly without any hassles, and I have Elie to thank for this. She was both very professional and personable. I didn't feel like I was being put together or pushed into one direction or another. Elie was willing to work with me and the sheer simplicity and smoothness of the entire deal is what sold me. Even after the sale and additional visits to the dealership, Elie followed up to make sure everything was ok. And today, I am absolutely loving my new Lexus. Thanks to Elie and her manager for making what started out as a questionable visit and turning it into an exceptional experience!

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rjzajec

Jun 23, 2012

Thanks Elie for a great car leasing experience. Your calm manner and honesty throughout our communications made for a very smooth leasing experience.The time spent with Bianca White in thefinace area of the process was as uncluttered final paperwork session that I have ever experienced. The whole staff at Beverly Hills Lexus was pleasant to deal with and you were superb in your handling of "all the details". I know we will again return to B.H.L. and look for you for our next lease. Thanks again, Ron and Eydie Zajec

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glennak

Jun 23, 2012

Alex was wonderful to work with. He was friendly, personable, genuine, professional and very informative. He made sure our overall experience was a memorable one. It was and I would come back again and again to work with him. Bianca was also great in finance. She was very quick, friendly and accurate.

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Oliver2078

Jun 19, 2012

I have purchased much more expensive cars and this was easily the best experience I have ever had purchasing a car would recommend to everyone without hesitation.

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rgati007

Jun 18, 2012

Elie was a true professional who conducted business with honestly, integrity, and transparency -- qualities I value greatly when car shopping. I truly felt I was in good hands and she endeavored to get me the best deal that was both fair to both myself and the dealership. I would work with her again in a second.

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shanez

Jun 16, 2012

I had made several visits to this dealership and worked with Elie each time before I finally made my purchase. Elie was always prompt, professional, and distinguished in her service. My lease experience was pretty much flawless - in and out quickly, very friendly people, wonderful vehicle and great service!

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Leflore

Jun 15, 2012

The interaction with the sales team was great. Both gentlemen listened to our requests and were able to deliver. You have a satisfied customer who will refer others and purchase again in the future.

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rtbyrwt

Jun 13, 2012

Where I could go anywhere for car, and I have had 2 previous cars from Jim Falk (GS300, Hs250h), I returned here because of your great service Dept. I will never own another car other than a Lexus.

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BrittI

Jun 12, 2012

The entire experience was pleasant and easy. The staff was welcoming, accommodating, and attentive to my needs as far as my lease goes. The car was also ready quickly and I did not have to wait very long.

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kenjio44

Jun 11, 2012

I like the way the employees help each other, never having to find a certain person. Every time I visit I'm greeted with friendliness and the greatest customer service.

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maureenkenny

Jun 11, 2012

Michael Heredia is wonderful! I first met him 2.5 years ago when I moved to LA and he helped set me up with my first car lease...ever. I recently turned in my 2010 Rx350 a bit early in exchange for a new lease on a 2012 Rx450. Michael worked with me to make this upgrade affordable. I am really happy with his service and would highly recommend him!

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Maya Takesyan

Jun 9, 2012

It has been a pleasure to do business at Jim Fulk Lexus. Alex gave us a great deal on my new, lovely Rx350. His attitude and service was outstanding from the minute I walked in to the dealership to the minute I drove out with my new car. He made my car buying experience and very pleasant one. I would recommend him, and Jim Falk to anyone and I already have.

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mkway222

Jun 9, 2012

I upgraded my car fom Honda civit to Lexus IS250 since i graduated college and wanted to nicer car. I have called different dealers to find the better price and options. I finally met Ellie at Jim Falk Lexus of Beverly Hills dealer and I was so lucky to meet her. Ellie gave me the best price with very kind, nice explanation and different options. She gave me the college graduate discount and i was able to get my first lexus car with the best price ever. She explained well about all other options and car detail, too. I strongly recommend her!!! She will give you the best price and different options. you will never regret!!! I really appreciate Ellie!!! I am very very satified with my car!! THANKS!!! :-)

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Shima11

Jun 8, 2012

I'm very much happy with the service I've got from Elie...she was an out standing sales person and helped me through out all my questions...she personally dropped the car for me and that made to be sure how she was giving the best service....in the future if I know anyone that's interested to buy a Lexus I'll sure send them to her. Once again I'm very happy and satiefied

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negin

Jun 7, 2012

We were very satisfied with the professional, prompt and friendly customer service at Jim Falk Lexus in Beverly Hills. Our sales agent, Elie Shafiee is a marvel to work with. She is knowledgeable, nice and professional. If you are in the market for a Lexus, go see Elie! You will not be disappointed.

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lori.pantol

Jun 6, 2012

Michael H. did an excellent job in assisting us with the purchase of our vehicle. The overall experience was very favorable and we are very satisfied with the service. The team met and exceeded our expectations.

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Pam Kline

Jun 5, 2012

Elie called me to let me know of a special offer from Lexus and Jim Falk. She was available when it was convenient for me. Had all the paperwork done promptly so as to limit my time at the dealership. When the car was not available until the next day, she delivered the car to my home.

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sraoof

Jun 5, 2012

My wife and I had the privilege of working with Elie on the purchase of my new GS 350. This has really been the best car purchasing experience I have ever had.Elie and her team went above and beyond to make a deal that we could simpley not give up. I truly received 200% from Elie to make this experience as good as it was.

A

asksteph

Jun 4, 2012

I visited many different Lexus dealerships and I met some great and not so great sales people out there. Therefore, you can imagine how thankful I was when my friend recommended Elie. Elie is the consummate professional and she's extremely friendly, knowledgeable and honest. She's not pushy and she even shared part of her lunch with me while I was waiting at the dealership - talk about going the extra mile! If you're looking for a new or used vehicle, Elie's the person to see!!

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Tsmakota

Jun 3, 2012

Friendly eployees. Very professional environment and very fast. The upfront and transparent approach to pricing shortens the sakes cycle, which is appreciated on a Saturday afternoon.

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kquynh

Jun 2, 2012

This is the second time we buy our car at Jim Falk Lexus of Beverly Hills. Everyone is so nice, professional and prompt. We only come here to buy our car as we know we will get the best service from this dealer. Thank you so much Dan and Bianca for helping us. See you soon!

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AGUTMAN

Jun 1, 2012

mY SALESMAN DAN BATRA WAS VERY NICE TO US. HE EXPLANE ALL TERMS OF OUR DEAL . wE TRADE OUR lEXUS 2011 TO 2012. wAS VERY GOOD DEAL eVERYTHING WAS ON HIGH PROFESSION level. Thank you very much . ADA GUTMAN

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SashaSham

Jun 1, 2012

From the second I stepped foot into Lexus of BH Elie was there to help me. As soon as I told her what I wanted there was no time wasted. I got into the car that I wanted but did not think I could afford. During the test drive she made me an offer I could not believe was true. It was in my price range and my jaw fell to the floor. Sure it took a few days for negotiations but thats the nature of car sales. I had a great time with Elie! she got me the exact exact exact car that I wanted. I will 100% go back to Lexus of BH for my next car. I love it. I gave the rating above because the car is amazing, the sales person, Elie, was great (she even came in on her birthday to help me), and the over all experience was great and comforting. THANK YOU ELIE!!!

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utmcq

Jun 1, 2012

great to work with, in all aspects. very punctual in response time and very friendly. i thought that the add mentioned something about a second key. the transportation company had left it in Vegas and Elie had another one made for me and shipped it the next day.

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VivianeWallick

Jun 1, 2012

Dan was a very charming salesperson, completely patient with us and understanding. He agreed to our price. There was no high pressure sales tactics used. It was a very comfortable process! And I thank him.

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aeola

May 29, 2012

Elie was great!! The took great care of me and I was in and out in jif!! Thank you again! Would recommend to anyone! k

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Oyvey123

May 29, 2012

I had a very good experience at Jim Falk Lexus. Elie was a pleasure to work with and I would recommend the dealership and her specifically if and when someone I know is looking for a new or used Lexus.

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VFCar

May 27, 2012

I have used Jim Falk Lexus of Beverly Hills for my past three cars. The service has always been excellent. Yuri is extremely friendly and was willing and able to meet our needs. Jim Falk Lexus of Beverly Hills has best prices and selection. I highly recommend this dealer if you want a great deal and friendly service. Thank you Yuri!

DG

Daniel Grosz

May 25, 2012

I was very satisfied with Ellie's service. She delivered what she promised in a timely manner and with a cordial and professional manner. I would most definitely recommend her!

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zaeboe

May 24, 2012

Had an extremely comfortable experience dealing with Alex. We had a deal in a little more than 1 day. He proved to be very knowledgeable about the car I was interested in (IS 250) and was assertive without being pushy. He is a true asset to Jim Falk Lexus of Beverly Hills. I would recommend this dealership to anyone in the LA area looking to buy a car that "pursues perfection." And my sales/service experience at Jim Falk is about 10x better than BMW of Beverly Hills.

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skipsbuddy

May 22, 2012

I will definitely recommend this dealership. Dealing with Alex and Simon was such a wonderful experience. They were very patient, helpful, friendly and accomodating!Gen & Jackie

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nelike

May 22, 2012

Michael answered all of my questions, calmly, patiently and had a very friendly demeanor. It was a late transaction we did and although we were all tired from our long day, he really kept us is a great spirits moving through the transaction, signings etc. He was thorough and efficient. GREAT customer service from him. The dealership has my loyalty because of him. Thank you!Neli

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mhagio

May 21, 2012

I was very satisfied with all of your services.If I am going to buy new Lexus car in the future, I'll go to your shop.

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Bionicglo

May 16, 2012

My first experience with Michael was last year when I first leased a Lexus through BH Lexus . At tht time, I already thought he was very knowledgable and forthcoming. I left, back then, feeling I had been treated fairly and in a friendly manner. This year, I can only say he is the ONLY person I would ever want to work with at Lexus. Michael is amazing. He made the process of exchanging cars painless and even inviting! Such words have never crossed my lips for any car dealer. if I stay with Lexus for many years, I'd say it's because of Michael. So take care to keep him around, because this is the second Lexus dealership I have dealt with (Keyes was the first...no comment) and his caring, helpful and professional approach has not and cannot be surpassed. My only regret is that when I was in the dealership I didn't ask to speak to a supervisor to whom I could have expressed my enthusiasm in person.

AD

Ada Doron

May 12, 2012

Alex was there for me at all time,making sure I get the car I want in the easiest & fastest transaction. Financial department was professional & fast.Thank you all.

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mikeparlett

May 12, 2012

Great guys with a sense of humor and extensive knowledge. This is my second car from Jim Falk Lexus and it certainly will not be my last.Thanks guys. You rock!

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shmoctor

May 11, 2012

I was too ill to come to the dealership, so Alex came to my house--that is going over and beyond me expectations.Falk beats all dealers for PRICE and customer service.

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AliiDickinson

May 8, 2012

As a resident of Northern Idaho, I found the exact Lexus I was searching for at Jim Faulk Lexus of Beverly Hills in California. I immediately called and spoke with Michael Heredia who helped me through the process of the transaction. Not only was Michael an experienced and gracious sales person, he made my experience with this out of state purchase stress free. I informed him I would be flying out the following morning to pick up the vehicle. Not only did they arrange to pick me up from the airport, they were kind enough to bring me a cold bottle of water to drink. Gary Brendt, the gentleman who picked me up, was also so kind and helpful throughout the day with anything I needed. After returning to Idaho with my new car, all I've been doing is raving to my friends at the outstanding service I recieved from the staff at Jim Faulk's Lexus. This is how a business should be ran and I would absolutely recommend them to my friends.

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jsaban1

May 7, 2012

Came in thinking I am going to buy my car once the lease was over. Michael Heredia offered me a great deal on a new lease, better than expected and I took it. I was out the door with a new car in 2hr. That was the smoothest auto transaction I've ever done. Michael was extremely professional and friendly and great to work with. it is nice to have a go-to-guy at local dealership.

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DaisyHutton

May 6, 2012

I leased a car last year from Elie and she was terrific in getting me what I wanted. I've been really happy with my car and then Elie surprised me the other day by calling and offering to swap it out with a brand new upgraded model at the exact same rate! This was completely unexpected but turned out to be an incredible deal! So I went in and she had everything ready and waiting for me. Not only was it a new upgraded model, but it also came with an extra gift package. So all in all, it was a great opportunity and I was glad that Elie thought to call me and offer it to me. Morgan was also really helpful in making the financial process very simple and quick. I will definitely continue to go back to Jim Falk Lexus and recommend it to anyone who is looking for a great car from a great dealer.

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importx79

May 4, 2012

I had turned my car in early on a Monday to Robert Galvez for an oil change and a concern with my vehicle pulling to the right so I got an alignment based on the technicians suggestion. Picked up my car late Tuesday only to find the alignment was seemingly untouched. Returned my car Wednesday to Jeff Willet the Service Manager and reconfirmed concern with technician and added recommended brake job and found out on my own that I would be needing a brake flush too so I added that. Returned on Friday to pick up my car after being assured and reassured that my vehicle was properly tested and in good condition. On the drive home I quickly realized the vehicle was significantly worse (pulling right and left and steering ratios off now) and my vehicle ran out of gas before I was able to find a local gas station, and now there are two big new scratches on my driver side door. Returned on following Monday to turn my car in again (possibly because of a review online), re-test drove with technician and Service Manager and confirmed new concerns, and Service Manager drove my vehicle recklessly (large intersection was treated like a playground, and almost crashed into another vehicle only avoiding it by braking very harshly over a series of big pot holes). By Wednesday I received a call saying my vehicle was done again, went back in, test drove again with Service Manager only to find problems still evident, however after Service Manager agreed and saw that vehicle was still not up to par, he stated that from an alignment standpoint the numbers are great, and there is nothing more that can be done there at Jim Falk Lexus (Jeff still had the audacity to start speaking about my online review to me, even though coincidentally my review was taken down the day they wanted me to take my car back, and my car was still worse). All the while I had asked if their machines could be out of calibration, could there be another issue, if I paid more money would we be able to diagnose further, I did my best to offer suggestions and pleaded for a good outcome and to just let me know if there is anything I could do at anytime. As for an experience, I believe this would be one of the worst experiences I could think of as a patron, as a Lexus owner or in any capacity, hands down Jim Falk Lexus provided me with the some of the worst service one can experiences in general and some more.

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DFAST51

May 3, 2012

From the moment I walked in, Alex Manzari was able to answer all my questions factually and without a high-pressure sales pitch. He did let me know what was available among the models I was interested in, again without pressure. He quickly offered to drive me over to the garage where I could test drive the particular model I liked. When I made my decision, he and the management were very, very flexible in their negotiation of a price that I was totally comfortable with. The car was delivered to me sparkling clean and Alex explained everything in detail.A great experience.

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Armida Garaygordobil

Apr 30, 2012

The dealership contacted me about a good deal on my lease. Michael Heredia followed up closely. He was true to his word. The whole experience was really outstanding. I have had excellent results at this dealership. It is a pleasure to deal with them. I hold them up to the standard that dealerships should be.

DP

Dean Pitchford

Apr 30, 2012

I bought my last Lexus from Jim Falk (in 2005), and THAT was an effortless, terrific experience. So when it came time to get a new car, this was a no-brainer. And, again, the process was stress-free, friendly and thoroughly professional.

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nelbezim

Apr 26, 2012

good customer service, they communicate with you, friendly staff, faster than other dealerships i am returning customer lexus has good cars good inventory not very pushy

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kentbeaver

Apr 25, 2012

The people at Jim Falk Lexus are a dream to work with. Michael Heredia was outstanding from the time he called me offering an early trade in on my lease to delivering my 2013 GS350. This is the 2nd straight car that I have leased from Michael. He is a true professional. The whole team makes the buying decision painless and enjoyable. I look forward to doing business with Michael and the Jim Falk Lexus team for many years to come. Thank you.

A

akhoddam

Apr 21, 2012

It was a pleasure working wth Alex and the rest of staff to buy the new car from Jim Falk Lexus. Thanks for the great experience.

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johnwang

Apr 18, 2012

i went to buy the IS350 AWD. taking two days before setting down the price, once that is done, the buying process is quite fast, i even got the key before i signed any paper :) The dealer is very patient to help me to setup the phone Bluetooth connection with the car... took several pple and several rounds to get it done, even called in his friends...A few things not that great...The dealer did not allow to test drive the car on highway, which is a bit strange, the Santa Monica lexus is much more patient and friendly in this regard... another thing they forgot to clean up thoroughly the rear window of the car when they did the detailing...

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yafafarin

Apr 17, 2012

Ellie is the greatest. She is very professional, friendly, patient and helpful. We are highly satisfied with her customer service. Ellie goes extra miles over and beyond to makes sure her clients leaving her office happily and come back again. Ellie is dedicated and honest.

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fcohen

Apr 16, 2012

Very satisfied with the quality of service at this dealership. Will certainly consider this dealership when the lease on our other cars are over. Thank you

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jcasillas623

Apr 16, 2012

My visit to get my new car was quick, efficient, and really easy. This experience improved my view of the lot by far, because the last person I worked with (Tania) was not so great.

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laurie.grad

Apr 16, 2012

Michael Heredia was awesome. We have leased many cars from the dealer and Michael makes the learning curve a breeze. He is kind and follows up and smiles all the while. We love Jim Falk Lexus and all it's people.

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Murlen

Apr 15, 2012

Michael was amazing and got me the best deal.This is now my 3rd car with Lexus and I wouldn't go any where else.Fritz was great also and had everything organized, ready to sign.Simply put, Jim Falk Lexus are a fantastic dealership and I highly recommend them!!

RK

Ron Kahan

Apr 15, 2012

Michael Heredia was very knowledgeable about the features of the car we were interested in. He was very enthusiastic about the Lexus product and company without being over zealous in his presentation. He invited questions and responded in a very understandable manner. At times he was humorous and his demeanor was excellent. The one thing he said to my wife and I which was most impressive occurred while we sat at his desk discussing the car's pricing. During our conversation, he said "if you look around you may be able to find a similar car at a better price elsewhere, but if you buy this car from me, you buy me. You can't get that anywhere else." I own a small retail sales and service business and tell my customers the same thing. Dealing with a person willing to stand behind their product and go to bat for you when necessary is a priceless asset.

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happyvex

Apr 12, 2012

This is the second car I've purchased with Alex, he was absolutely fantastic again. He understood what I wanted to accomplish and worked very hard to meet my expectations, in fact he once again surpassed them by getting me an even sweeter deal than I was looking for. He really works hard to go above and beyond, I would highly recommend him.

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mymessing

Apr 12, 2012

Alex Manzardi was so pleasant and polite that it was a pleasure dealing with him. He explained all the features of the new Lexus and answered all my questions willingly, and took a lot of time with me. Because of the high level of service and pleasant experience, I gave Alex the highest rating possible!

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kxk3480

Apr 11, 2012

It was the quickest purchase of a car I ever made. All of my requests and answers to questions were done over the phone so I only needed to spend an hour at the dealership as my car got prepped and paperwork processed! I loved it! No stress and a great deal! I highly recommend this dealer if you want a great deal and have all your questions answered honestly!

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LALALand

Apr 11, 2012

I have never net a more rude salesman. He is disrespectful to his coworkers as well as customers that are not his.He made the buying experience stressful and I did not leave the dealership with a positive feelin

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laurenmrosenthal

Apr 6, 2012

Got me the deal I wanted. Felt a bit rushed to make the deal, but was willing to get the numbers to what I was looking for. Also felt a bit pressured in the finance department because the paperwork wasn't very thoroughly explained and I felt a bit under pressure to sign without understanding what I was signing. Overall, great experience and enjoyed working with Alex.

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ananyuri11

Mar 24, 2012

I never thought I would ever use the word "GREAT" to describe my experience at a car dealership. Actually a more appropriate word would be "excellent." Every single person my husband and I had contact with at Jim Falk's Lexus was professional and friendly. It was by far the best car buying experience we've ever encountered. Thank YOU Michael Goldstein for a job well done! We will gladly recommend your dealership to family and friends. Ana & Yuri :)

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json06

Mar 19, 2012

VERY FRIENDLY ENVIRONMENT. ALEX MANZARI WAS VERY HELPFUL. HE DID ALL HE CAN DO DO GET ME APRROVED.I WILL DEFINITELY RECOMMEND TO MY FAMILY AND FRIENDS. I CANT WAIT TO PURCHASE MY NEXT CAR WITH ALEX. I KNOW HE WILL GIVE ME A GOOD DEAL.

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junmasuda

Mar 19, 2012

I was shopping around for used Lexus. I had scheduled several dealer visits. Jim Falk Lexus was one of them. Michael helped me thru the whole process eventhough I was not going to purchase it right away. He was willing to work with my schedule which turn out to be good for both Michael and me. I compared them and I ended up with Jim Falk Lexus.

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ctl

Mar 14, 2012

It's great that I can get a POC car with a reasonable price. Jim Faulk Lexus has a great staff to work with, and has large selection to choose from. Great dealership!

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dr.b381

Mar 13, 2012

!!!!!! BUYER BEWARE !!!! ****"Certified" pre-owned purchased with falling apart air filter? So bad that gas milage was reduced by 6-8mpg****Stains lifting in carpet- finally replaced after wasting lots of time and energy. Now I have BAGGY carpet in places. ****Horrible customer service: Expect lots of apologies, to be told you need to talk to a manager and there is nothing anyone else can do. Then NO call backs from the manager. If you think this dealership has such great ratings, on here, Read this: I initially, after having such a bad experience and not receiving any calls for months from Jim Faulk- left a bad rating on dealerrater *** That was the quickest contact I ever received from them!!! They called and made promises to do everything I needed, and as well asked that I change my review.... and I did, from all 1 stars to 5's as they promised me they would make everything better.**** Now here we are. After going through what I have - I assume that at least a good portion of the other "ratings" were based off complaints that were eventually rectified. Anyways, the details of my experience: Immediately after purchasing my "CERTIFIED" pre-owned Lexus my average gas mpg was 15.. in effort to improve it, I took it in several times as well as used fuel injector cleaner and drove at 55mph on the freeway and was lucky to get it up to 18mpg. I took it back to the service center several times, they inspected it and I was told each time that there was no problem and this is normal and what I should expect to get from this hybrid. I looked online and saw that other people were reporting much better gas mileage. Finally I took the car to a local repair shop - they checked the air filter and said - it was literally falling apart and clogged. They said it looked like it hadn't been changed in YEARS. My car immediately drove amazingly better and mpg jumped to 22-24average. The manager said he would call me back regarding extending the warranty because of their mistake. To this day he has not called me back regarding this. How does a car company miss the air filter after checking the car 3x's and having "all the maintenance done before I purchased it as a "certified" pre-owned car? I was told: sometimes a car will be pulling to the left - and technicians immediately jump to wanting to do an alignment before they ever check the tire pressure in the car and that sometimes the little things are over looked??? Its very hard on a car and ages a car to have a dirty air filter. The repair shop that I took my car to did not have a lexus air filter and told me that I needed one ASAP -and recommended instead of ordering one, they called around for me and I went to the closest auto part store to get one. (yes, the air filter was that bad).... The mechanic said that he was afraid to dust it off for my short trip to the auto part store because the fibers were falling apart. Also stains started "lifting" from the carpet. I took it back 2-3 different times and each time the service center had it deep cleaned however each time stains would lift within a month. The service center said that I would need to contact the Sales manager. I left several messages for the sales manager who never returned ANY calls. Eventually contacted Regina Pruitt who got things going and eventually the carpet was replaced (they did mention after the fact that they had someone try to dye the carpet, however that didn't seem to work either). Since the carpet was replaced it is "baggy" in areas. I was advised by the service center to leave the car in the sun so the carpet would tighten. After leaving the car in the sun, as directed, the carpet is still somewhat baggy and loose and now my leather seats look aged! I have left email for Regina as well as the service center manager - will no response. I now have a devalued car with baggy carpet and aged seats that was driven for 5 months with a clogged air filter. Other issues: These issues have been resolved- so they are no longer outstanding issues, however beware of being mislead by the sales man. When I purchased the car, the sunroof was not working right - which the sales man said that is just how it is supposed to work in a Lexus. Assuming he was not lying, I took his word for it. A few months later the entire sunroof broke and had to be replaced (With all the problems I was having with Jim Faulk I took it to a different Lexus Dealership in Sacramento and they DID cover it under my warranty and had great customer service!The sales man also explained how the gps was the latest and greatest! only to find out after I purchased it that it was an old version that sent me to locations that did not even exist. The dealership did install the new version after all my troubles for no charge... I am thankful for this. However, I cannot accurately state whether the sales man was just uneducated, didn't care or was purposely deceitful... but still misleading.

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blue1420

Mar 12, 2012

I worked with Elie, and she was amazing. She made it a fabulous buying experience. She was so patient, and honest with me. She gave me all the time in the world to make the best decision for myself, taking me on as many test drives as I wanted, and doing everything she could to accomodate me. She got me a fabulous deal on my new car. I would buy a car from her again in a heartbeat.

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Maifoto

Mar 11, 2012

Great experience. Quick and excellent service. Finance manager is also wonderful and a pleasant surprise with the lower interest rate. I love my new Lexus and everyone was super friendly.

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eddieflores78

Mar 9, 2012

I have purchased auto's before but I have never felt as comfortable as I did at this dealership especially because of Nidal! He answered all of my questions and was very helpful. He made me feel like I was welcome and did not judge me on my appearence as other dealers have before. Being a rather large hispanic male we are often catogorized a certain way but with Nidal he made me feel very comfortable. I would definatly refer him and this dealership. Financing was also a breeze, Bianca did not make it complicated at all. I really do appreciate all of the efforts that were made to get me into this car as quick as possible. I am sure my wife will love it since it is also a surprise for her birthday on March 12. Thank you once again.

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mnoland

Mar 5, 2012

Not only was Doug pleasant, but he had a great sense of humor and was not pushy. He answered all our questions, and was able to sell us the car we wanted at the price we wanted. That's good enough for me! I might add, this survey - having to register, etc. is too time consuming.

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SashaSham

Mar 1, 2012

Elie was amazing. As soon as I got into the car I knew what I wanted and she helped get me there. The deal was quick (i do not like long drawn out negotiations) and I felt very comfortable leasing the car from her. I give her all these perfect ratings because I had an amazing experience getting exactly what I wanted, and even some extra, for the right price. THANK YOU ELIE :)

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vmartinez0069

Mar 1, 2012

I love Jim Falk Lexus. They are head and shoulders above the rest with respect to quality of service, professionalism, experience, dedication, and commitment to the customer! They really raise the bar for all auto dealerships. Every part of the purchase experience was pleasant and easy, from my experience with the sales consultant, Elie Shafiee (who is OUTSTANDING)to the sales managers, Saffi and Robert (who go above and beyond) to the finance manager, Fritz (who was thorough and helpful). If you are in the market for a car, go check them out. You'll be glad you did!

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rhmarks

Feb 29, 2012

This is my second lease with Alex/Safi and Jim Faulk Lexus of Beverly Hills. They won my business initially because the lease pricing and customer service was better than all other Lexus dealerships in the Greater Los Angeles area. This time around (for my second lease) I went to the Lexus Santa Monica dealership and they were not providing me nearly as good of a deal that Alex and Safi gave me. Great guys, running a terrific business that I will be a client at for many years to come!

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ffarnad

Feb 29, 2012

Elie is absolutely amazing! She made the entire process so easy, efficient, and happy :) I have never been so pleased with my purchase. Elie is very professional, friendly, and thorough. I would highly recommend her and the entire Beverly Hills team.

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dnomura

Feb 23, 2012

Alex was very friendly and wanted to make a deal but was never pushy about trying to sell a car. there are too many pushy salesperson therefore i really liked how Alex handled us.

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IngridMathieu

Feb 20, 2012

This was the best experience I have ever had at a dealership. Michael was so attentive, I felt no pressure and he made the entire process fun. When I drove away in my new car I felt like he was truly excited for me. Thanks, Michael!!

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Primertc

Feb 18, 2012

Went in. They had the Lexus is-f new 2011 at a killer price of 53k! Walked next door to wells Fargo, got a Cashiers check, and was out of there in under 1 1/2 hrs! Very happy. I just wish they offered free car washes like most other top end dealers.

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richardbernier

Feb 17, 2012

Great prices and low mileage, very professional. The service was great and the car is wonderful. We had a great experience ar the BEverly Hills Lexus dealer.

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racheljsheffield

Feb 15, 2012

I was taken on test drive, the car was impeccable conditions, the service was great, and I was introduced to the staff that I would be working with when I came back for any maintenance needed. Great staff and facility and prices!

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efkeatinge

Feb 14, 2012

Michael was very pleasant and knowledgeable; he gave us a very, very fair deal on our purchase of a pre-owned Lexus ES 350 and trade-in of a Highlander. He spent a lot of time making sure I was comfortable wit the car. Thank you!!

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dadhvar

Feb 13, 2012

I was very happy with the quick service and friendly salesman. Michael Heredia explained me various features of two of the cars that I was considering, without overselling the cars. I was able to mak emy decision and there was not price hagling.I would recommend this dealership, especially Michael Heredia to anyone.

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drastic388

Feb 11, 2012

Great service, was very accommodating and friendly. Everything was done very quickly, honestly and acutely. A very nice dealership with amazing prices, lowest in town for the great quality cars they sell. Will be back for our next car and would recommend to anyone looking to buy a great quality car. Thanks Jim Falk Lexus!

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Kutterso

Feb 11, 2012

We purchased a CPO 2009 ES 350 from Yury today and were very happy win our experience. The car is wonderful and we did not feel pressured to purchase. We traded in a Ford F150 and received a very fair price for it towards the ES. Yury did a wonderful job answering all of our questions and guiding us through the purchase. We purchased another CPO 6 months ago from Lexus of Riverside and felt the service we received from Yury at Jim Falk was much better. It was quick and painless. Thanks again!

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Pgordonmd

Feb 11, 2012

Nidel was extraordinary. He even came to my office to further explain the electronic details. He was patient and professional. I have never had such personal attention given to me to understand my new car.

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meredithdavis

Feb 9, 2012

We drove 4 hours to get the best deal on a vehicle. We had no idea that it would hands down be the best car buying experience we have ever had!! The dealership rolled out the red carpet for us! Elie did most of the work before we even committed to driving down and had everything prepared for us on arrival. I am very happy with my new car and I will go back to Jim Falk again and again.

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karyneld

Feb 7, 2012

Nidal provided stellar customer service. He was informative and helpful. We came in looking for a specific car. He allowed us to thoroughly examine it and answered all of our questions. I would definitely recommend him as well as Jim Falk Lexus to anyone.

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psnap

Feb 7, 2012

Doug was very friendly, he answered all of our questions and was very helpfull. We did not feel rushed to look at the car when we got there, and he was very nice and helpfull when we called to make an appt. with him to see the car. The dealership was clean and the customer lounge was great. Bianca, the finance lady was also very friendly. It was a very pleasant car buying experience. We will recomend this dealership and we will come back again ourselves.

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abehar

Jan 31, 2012

Alex was very helpful from the moment we walked into the dealership. We told him what we were looking for and he brought us to the lot to show what cars were available of the make I was interested in. I was so happy to find not only the car I wanted but with all of the option I was looking for as well. In fact, Alex told me about some options I didn't even knew the car had, which were great. He was able to satisfy our wants and needs of trading in my car in order to get this new car that I wanted. This is my first time driving a Lexus and I look forward to continuing to be a satisied customer.

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KING4

Jan 28, 2012

WHAT A SENSATIONAL BUYING EXPERIENCE. AFTER LEARNING THAT OUR CAR HAD BEEN REPAINTED & THUS WE WOULD RECEIVE LESS THAN WE HAD EXPECTED, NORMALLY I WOULD HAVE WALKED AWAY. HOWEVER AFTER DISCUSSION OF THE CAR, WARRANTY, & SERVICE, BY ALEX, I REALIZED WHAT A SENSATIONAL CAR & SERVICE I WAS BUYING & THAT IT WAS WORTH EVERY CENT & MORE. THIS IS MY 6TH LEXUS & I DOUBT I'LL EVER BE WITHOUT AGAIN. ADDITIONALLY I WILL PROBABLY TRADE THIS CAR IN 3 YEARS & I WILL CALL UPON ALEX AGAIN. HE WAS SO PATIENT, PLEASANT & INFORMATIVE. BUYING A CAR ESPECIALLY FROM A DEALER, IS USUALLY A NEGATIVE EXPERIENCE, BUT THIS TIME I FELT LIKE INVITING EVERYONE TO DINNER ( AT THE GREAT INDIAN PLACE ON DOHENY). I'VE ALREADY GOTTEN SEVERAL COMMENTS ON MY "NEW" CAR, WHEN THEY LEARN ITS 5 YEARS OLD THEY WANT TO KNOW WHERE I BOUGHT IT. I'M GOING TO RETIRE ON ALL MY "FINDER FEES"!!!

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cjhicks66

Jan 23, 2012

Nidal tried to help us even though he was busy with another client, and he did a good job of keeping us both happy. He was pretty thorough and accommodating. He even talked to us from home on a vacation day, which was beyond the call of duty.

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Factor

Jan 22, 2012

The sales rep tried to push another car that I wasn't interested in and never listened to a word I said. Once he realized I was only going to buy the car I wanted he basically ended the conversation because they didn't have any in stock. Mind you, this was during their big Dec. sales event and they were trying to move as many cars as possible. Worst overall car buying experience I've encountered. Take your business elsewhere.

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Wioletta

Jan 15, 2012

Alex had a great attitude, he was very polite and professional.Alex answered all questions and was attentive. He made the whole experience quite smooth. I already gave his contact information to a few of my friends.

A

alicanb11

Jan 13, 2012

Alex was so helpful and friendly. He tried to get me the best deal for my new CT200h. I was extremely satisfied with his service.

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GLC1177

Jan 13, 2012

I was looking for a new 2012 or recent 2010-2011 SUV and had done a lot of research and talked with three other dealers. Jim Falk Lexus in Beverly Hills was by far the most professional. I was very impressed with Elie Shafiee who took my call the first day and followed through on everything I asked. She listened and I would highly recommend her to anyone. In a month we had just the SUV I was looking for with low mileage and the right price. My research showed that Jim Falk Lexus typically had lower mileage on pre-owned and and their prices were better than other dealers with the same SUV. They are head and shoulders above other dealers in the area of professionalism. I love my Lexus RX 350! Thank you Elie!

PC

Pauline Canny

Jan 13, 2012

This is the fifth car I have leased from Lexus. Mr. Manzari respected that and was very helpful in all aspects of successfully leasing my new car. I had only previously dealt with Jim Falk Lexus for service and was very impressed with the staff. I had previously dealt with another Lexus dealer in the valley and after an in person meeting and a follow up phone call I chose to go with Jim Falk Lexus. Mr. Manzari's professionalism made me glad I did.

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brendazamzow

Jan 11, 2012

We were extremely pleased with the service provided by Nidal. He went out of his way to accomodate my busy schedule, including delivering my new vehicle to my home and having me sign the papers there instead of me having to visit the dealership. In every conversation and interaction, Nidal has been a true professional and answered all of our questions thoroughly. I'd highly recommend my friends and family to do business with him!

CG

car guy

Jan 9, 2012

Wow! Don't know what else to say. Dealing with the people at Jim Falk Lexus was probably the easiest car buying experience I've ever had. They price their preowned cars super competively..just search and you'll see. Morgan at the dealer is a superb person and would highly recommend asking for him when you go. Parking is a bit difficult at first, but they do offer free valet that I found out about later.

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scoulter

Jan 9, 2012

I returned to this dealership because my auto purchase there last year was really great. I essentially negotiated my purchase via e-mail and the dealership was the most competitive and lived up to their agreement. This year I responded to the early lease termination promotion. It sounded too good to be true. Both Nidal and Robert were efficient and extremely professional. My purchase was quick and easy. I'd definitely return again to this dealership if I decide to buy another Lexus.

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scagani

Jan 7, 2012

Dealer was polite and courteous and gave me what I wanted without unpleasantness. After a bad experience at another dealership, I appreciated being treated with respect.

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anniliscious

Jan 6, 2012

I am very impressed with the service I received at the dealership. Everyone I worked with was extremely helpful and very pleasant. I'm also impressed with the value of the used vehicle I purchased.

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nzirafi

Jan 6, 2012

Elie was professional and easy to work with. She knows the product and answered all of my questions. I would recommend Elie and Jim Faulk Lexus to anyone looking to buy a quality car at a fair and reasonable. Elie made my experience a very pleasant one.

GD

Gloria Depiante

Dec 31, 2011

I am an elderly woman who does not know very much about the mechanics of a car, or the procedure to be followed when buying one. During the process involved in the purchase of my new car I found Douglas Sanchez-Mezen to be very patient and clear in responding to my questions and concerns. He made what could have been a very anxiety-producing experience into a pleasant and satisfying one.

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mrajaie2003

Dec 28, 2011

I found Elie very helpful and dedicated. she made sure I was happy with the deal.She is very knowledgeable in her work, and explained everything into details for me.She is very fast and efficient. She is very friendly and also professional. It was my first time to meet her but she was so friendly and nice that I felt very comfortable to deal with her.

L1

lexus 15 years

Dec 24, 2011

It was overall a good experience. Would recommend.

M

mitra64

Dec 19, 2011

I strongly recommend Jim Falk Lexus of Beverly Hills. The name of the sales person I worked with was Elie Shafiee, she was very nice & friendly; she understood my situation and how much I really could spend. she was honest with me from the beginning and she found the exact car I was looking for, with the price I could afford. I went back a week later and Leased another IS 250 from Elie Shafiee. She really works hard to find the car you want with the price you can afford. My friend paid a visit to Jim Falk Lexus today and spoke with Elie as I recommended. She leased a car from Elie too, She also was very happy with her deal.

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smaapark

Dec 19, 2011

Before purchasing my car, I did my dud diligence and shopped at all the other Lexus dealerships around Southern California. Jim Falk Lexus was without question the best in terms of know how, experience, and most importantly price. They dealt with me in a very easy and transparent manner, no unnecessary fuss, just direct professionalism, with the general feeling that my best interest was at heart. My sales person was Elie Shafiee and her manager Robert Silva and the finance Fritz Kugell all made this a wonderful, hassle free transaction, and I left with a new car and a smile on my face. Thank you to all the wonderful staff there! I will be back....

DF

Dr. Flora

Dec 13, 2011

The Sales person Elli Shafiee was very professional and helpfull with speedy process, good price and expelenations. Ellie handled everything from A-z and had my new car ready in less than 2 hours from the time we till I drove home with my new car.I was very please with her friendlyness, care and high sense of ethic. Dr. Flora

DM

denise middleton

Dec 11, 2011

This dealership took the time to care. From the time we walked in, to the time we left, every detail of our purchase experience was handled professionally,politely, and with patience. Our salesperson, Yury, was friendly and seemed to genuinely care that our needs were fully met. We would not hesitate to recommend him to any of our family or friends.

1

1dublin

Dec 10, 2011

Through Doug's professionalism, persistence, and kindness, he was able to assist me in leasing the car of my dreams. I am a returning customer to this dealership and again, I am extremely pleased with this dealership and the people who work there. I am one extremely thrilled customer.

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sunkiss

Dec 7, 2011

Elie Shafiee worked with me on my lease for my lovely CT200h. Everything went really smooth and I have no complaints! She was helpful and patient with me the whole way through.

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slevincpa

Dec 6, 2011

I really liked working with Alex and Safi. They made everything very easy and they have terrific knowledge about Lexus vehicles and the vehicle market in general. They made the entire experience a pleasure.

J

jacampora

Dec 6, 2011

They had the best price and quality of used car I found in the Southern California area. Sales staff was friendly, knowledgeable about the car, kept us updated on timing through out the purchase process. The car lot is located off the premises and requires a sales person to take you to. That was the only inconvenience.

A

agcharnis

Dec 5, 2011

Very friendly and helpful sales person. She was not pushy and got a me a great deal and the transaction was quick and easy! very satisfied!!

A

anuel19

Dec 4, 2011

awesome service.no pressure and will work on what you can afford to pay.very friendly service from the people there.finance department will help you decide on what kind of terms and warranty should you get

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carolcasden

Dec 2, 2011

Yesterday, Dec. 1, 2011, I had the pleasure of meeting both Saffi and Jordan who were both extremely helpful and knowledgable, enabling me to make the right decision in my leasing a new 2012 RX350. They both had a tremendous amount of patience and always positive and well-mannered, making the process actually quite enjoyable. I would highly recommend buying a car at this location, to anyone who asked. I can't wait to drive my new car. Thank you to everyone at Lexus, especially Saffi and Jordan who were extremely helpful.

NA

Nick A20

Dec 1, 2011

I would like to show my appreciation for this great sales woman Eli Shafiee,by writting here, she was the best sales person i ever dealt in my life, i mean it.patient,honest,understanding, polite very calm and yet worked hard on my dealwe felt so comfortable at her office as if we were at home, she sure does know how to show respect and care to her customers, I ll be frankly honest with you all, if you are tired of the run rounds through all this other dealers in LA and just would like to get the deal with out any hassles go to her or just request her by appointment (that's how my son did it)i would defiantly give her referrals. my New ride is fabulous thanks to jim falk lexus

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sarahtague

Dec 1, 2011

Just got my second car at this dealership...it was, again, a great experience. Can't wait to go back in 3 years for my next Lexus!

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untchbl

Nov 28, 2011

I like my new car and buying experience. I visited pretty late at night and the sales person stayed through the completion and I was able to drive the new car home the same night. Thank you.

I

idonotcare

Nov 26, 2011

The process was very smooth and with no "sudden surprises" which we have come across at the last car purchase. The car was in excellent condition.

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elianakatz

Nov 23, 2011

This dealership is the reason why we keep coming back. A wonderful, patient staff, and understanding too. Elie is not trying to 'make the sale' but rather to make the customer comfortable and satisfied with their choices. Safi, her manager is incredibly friendly, patient, and personable too. He worked with us over a few month period until we got it right. Elie has made herself available to me as well beyond the sale for any future needs we may have, which is more than we can ask for. Go get a new lexus now! :)

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Mattflanders

Nov 23, 2011

I called Jim Falk Lexus as another dealership couldn't find the exact car I wanted. Not only did Jim Falk have my CT200 in stock, they beat the price I was quoted by other dealership. Once I arrived at Jim Falk, Doug, the sales specialist, answered every question without hesitation and made the entire deal making process a breeze. The financing paperwork was painless thanks to Fritz. I was done with everything in an hour. Picking up the car was just as quick and easy. Doug called the next day to check in and even wished me a good vacation, having remembered I was going away. All in all, I felt I was surrounded by real pros who care about what they're doing. I didn't feel pressured in the least. It was the perfect car buying experience. Thanks Jim Falk Lexus. Sincerely, Matt Flanders

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dgarcia24

Nov 22, 2011

Awesome Sales Associate, Alex Manzari helped me find a vehicle with low miles and was willing to work with me to get a great price for it. I would definitely buy another vehicle from Jim Falk Lexus and will be looking forward to buying it from Alex due to his excellent customer service. Getting the loan thru Lexus Financial was a breeze and Ms. Bianca White was awesome when it came to helping find a payment that best suited me.

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iyanez

Nov 22, 2011

I had an amazing experience at Lexus of B.H. and specifically with Alex Manzari. He was extremely helpful and accommodating. The process was very quick but thorough. He answered all my questions and concerns. I am so happy with the entire experience, in part, due to Alex. I will definitely recommend BH Lexus to my friends and ask that they request Alex Manzari, if they are ever in the market for a new or preowned Lexus.

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R.Amiri

Nov 22, 2011

My experience with this dealership and our salesperson, Ellie Shafiee was fantastic. Leasing a car is almost as bad as going to the dentist for me (!). This was the first time that it was an actual pleasure to buy a car. I got a fantastic deal (I had done my homework before) and they were very accomodating with their terms and what I wanted. Thumbs up to both the dealership and to Ellie for being such a sweet and helpful salesperson.

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Pegah

Nov 21, 2011

Great experience working with Elham (Ellie) and Saffie. They worked really hard in ensuring that the sale went through and that I was a happy customer at the end of the transaction.

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janetraminfard

Nov 17, 2011

I found Elie very helpful and dedicated. she made sure I was happy with the deal.She is very knowledgeable in her work, and explained everything into details for me.

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larma

Nov 17, 2011

a very good experience. she was very patient, and completed the sale in a very positive way. they took care of our timing needs as well

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troyaguila

Nov 15, 2011

I've been in communication with Gary for almost a month working on finding the car I wanted and also in a time frame when I was ready to buy. He was always in constant communication keeping me updated on vechicles that matched my needs. When it came down to get the deal done, I was able to walk into the dealership, lock down the price, got a great deal on financing from Bianca and walked away a very happy customer. It was very painless and a pleasant buying experience. I would recommend this dealership and their team to anyone I know.11/15/2011-Troy & Kristina

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Marielaiamburg

Nov 6, 2011

Alex was very professional, quick to respond and made it very easy for me to choose the car. I was given precise information on the phone as well as in person.

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mishalida

Nov 6, 2011

There is very good atmosphefe at the dealership . Personnal very helpful and freindly . Alex and other stuff members I deal with ,are knowledgeable and it was the pleasure to work with them . I would recommed my freinds to see you for their transportion needs .Mikhail Kogan .

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ghcarmona

Nov 4, 2011

Starting with a contact from Elie Shafiee (sales consultant) to the Sales Mgr. I was treated with a first class, low profile sales treatment. This was my third car leased from Jim Falk! The finance mgr.was very informative and their service dept.is superior!

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ldougl2001

Nov 3, 2011

I was very pleased by the ease of this lease transaction and also appreciated the professionalism of the salesperson. I will definitely recommend Jim Falk Lexus and Alex, in particular, to my friends and family!

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LauraMcG

Oct 31, 2011

Easiest car buying experience I have ever had. No shenanigans, no surprises. Nidal delivered everything he promised. I'm extremely pleased and would absolutely buy another vehicle with Jim Falk Lexus.

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sphan37

Oct 15, 2011

I was very pleased with my overall experience at Jim Falk Lexus of Beverly Hills. The facilities were clean and the cars looked like they were maintained very well. Our salesperson, Alex was very personable and well-spoken. He answered all questions about the vehicle seamlessly. Our only criticism would be that there was supposed to be a valet service but there was no valet worker present upon arrival. There was ample street parking so the lack of valet did not detract from the overall experience.

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alittlelove

Oct 3, 2011

Jordan Simon was so great to work with, he took his time, explained everything and was so nice. I would definitely recommend him to anyone who is interested in leasing a Lexus.

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samyadidi

Oct 1, 2011

I visited Jim Falk Lexus Sept 30,2011 and as I walked in I met Elie Shafiee with great smile and personality. As she found out that I am repeated customer, she explained to me Lexus Customer Loyalty Specials they offered and she showed me few cars and explained diffrents options in each car and she explained what is best for my needs. After choosing right model and color, the whole paper work took less than one hour and hassle free. I am very happy with Elie work and experience and I will refer more customers to her.

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indiramahtani

Sep 30, 2011

The service was great and painless. As soon as we got in the dealership, Ellie was ready to greet us and offered some refreshments. She had the paper work ready for us and she gave us the best deal! She gave us the tour of the car we wanted and explained all the features it had to offer. Fritz, the finance manager was also great and very efficient. Everything about the car and the services was explained to us.

LI

Lexus IS250

Sep 12, 2011

Excellent customer service, great vehicle!!! TOTALLY SATISFIED!

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stratocruiser41

Sep 10, 2011

We were very pleased with the professional way we were treated at your dealership and would highly recommend you to our friends. Rod and Kathy Holtan

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roy.angkosubroto

Sep 9, 2011

It has been great being serviced by Nidal. Very informative and friendly. Would recommend anyone to buy their cars with him or the Lexus at Beverly Hills.

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uchima

Sep 9, 2011

Our salesman Nidal was very friendly and helpful. He helped settle 3 problems we experienced with the SUV. The rear tail light was cracked and he arranged for it to be replace it. We were missing 2 keys and he found them. Lastly, we experienced the SUV was pulling to the left and he is having the alinement and tires checked.

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kushung

Sep 6, 2011

Very friendly and professional. I greatly appreciate Alex's courteous manners and patience. During the bargaining process, he was still respectful to my friend and me.

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surfgal

Sep 5, 2011

I was lucky to find my salesperson Alex, who was very helpful and even drove the new car to my house. My car was totalled and I was able to successfully shop online and by phone.

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jhr

Sep 3, 2011

I was calling around to different dealerships to try and find the car I wanted. When I called Jim Falk Alex was the first person who answered. Even though Jim Falk did not have the exact car I wanted, Alex, was so courteous and helpful that when I decided to go to the dealership and take a look at what they had. He made the process as painless as it could possibly be. He was a sheer pleasure to work with and I would highly recommend the dealership and Alex.

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heyalans

Sep 2, 2011

Robert Silva, as Sales Manager, was very cooperative in arriving at a fair price for my new lease on a RX 350. This was I belkieve the 4th 3 year lease I have had with Jim Falk. He also was able to find the color and interior that I requested.Nidal Hakkelah, who was resposible for giving us all the necessary info on the new car, was very thoro and able to answer all our questions, and demonstrate all the new features on the car, including programming the Blue-tooth phone.

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jstephanikelliott

Sep 2, 2011

Alex returned my call promptly and set up the appointment for the time I asked. We experienced excellent service, professional interaction, and an beautifully cleaned car. We were impressed with both Alex and the Finance Director.

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zehra

Sep 1, 2011

i am very happy with this business. He clearly explained the everything that i should know and he is also very helpful. There is not anything that make me fell uncomfortable . Thanks for everything

H

haocui84

Aug 25, 2011

I called in for the ct200h and Alex answered the phone, when i finally met him in person he was very helpful and friendly. He also communicated very well and was able to take my calls even when he was not working in the office, and took care of my concerns in a timely fashion. Over all it was a great buying experience.

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johnshaft

Aug 25, 2011

Alex (and everyone else) treated us well! We are very happy with the car. Alex (and everyone else) treated us well! We are very happy with the car.

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mylar02

Aug 25, 2011

This was my second car from Jim Falk Lexus. We had such a great experience the first time, I decided to come back. Everyone there is very helpful, courteous and friendly. It seems they always have quality used cars and are willing to work within my budget if possible. Alex was very helpful in coming to a compromise for the price of the '09 RX350 we purchased. Financing went about as smooth as it possibly could. I usually dread that part of the purchase but it was a very calm, organized and smooth process. I walked out smiling. We will definitely continue to be a loyal customer of Jim Falk Lexus.

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jackpat

Aug 20, 2011

I was very happy with our salesperson.His attitude and helpfulness was excellent.He showed us the cars we wanted and listened to what we wanted.Bianca the finance lady was polite and curteous and very helpful to.My wife and I had been dealing with bakersfield lexus for two weeks with a terrible salesperson.We even traveled to fresno and they couldnt meet your prices.So truly thank you for the service that you have provided for me.Patrick and Jackie Bohon

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anteak

Aug 18, 2011

I went in to buy a certified vehicle today and I am very pleased with my purchase. Bottom line, I got a good price with excellent customer service. After extensive research online, I found that Jim Falk Lexus offered the lowest certified used cars (by a few thousand $$$ in some cases). I was helped by Larry Cox who was very professional and friendly. He was very knowledgeable with the cars and made me feel at ease during the whole experience. My assumption that this dealership being in Beverly Hills would be "pricier" or "less friendly" turned out to be false. I would highly recommend this dealership for anyone looking to buy or lease, especially for purchasing certified used cars given the lower average prices. Thanks so much Larry, I will definitely look to your and Jim Falk Lexus in the future and recommend you to my friends and family.

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abear2008

Aug 8, 2011

Friendly staff, Fast service, was given a tour of dealership and services departments with details, vehicle purchased was in immaculate condition, vehicle technology features were explain and shown how they functioned, was explained on what came with Lexus certified pre-owned vehicles as far as warrenty and etc...

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hkharafi

Aug 6, 2011

Jim Falk Lexus has exceptional customer service. I felt comfortable and at ease with all their staff, including the maintenance personnel. The leasing process was smooth and it was evident that Nidal had my best interests in mind throughout. As my sales rep, contact with him was simple and made any transactions and communications with the dealership easy. Great performance overall.

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kwonkee

Jul 26, 2011

In 2010, I purchased Lexus Certified 2008 LS460. I found out its been in an accident (their carfax showed no accident) and it constantly needs repairs.

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Bnovy

Jul 24, 2011

Traded in a used IS 250 for a new one (with Sport package & Nav.) Simple, easy and friendly. They negotiated well and made the overall experience a very good one. I would, without hesitation, return to Jim Falk Lexus for my next car purchase.

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marcdjcooper

Jul 13, 2011

I'm very happy with the entire process of acquiring my new IS 350C F-Sport Limited Edition. Everything went smoothly and efficiently. Alex was very knowledgeable and most helpful throughout.I couldn't be more happy with the car.

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brendazamzow

Jul 7, 2011

Loved the service and the expediency with which our transaction occured. We traded in an SUV for a new hybrid and absolutely love our new car!!!

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samanthamydarling

Jul 1, 2011

THE THREE GENTLEMEN I WORKED WITH WERE COMPLETELY KNOWLEDGEABLE, COOPERATIVE, PROFESSIONAL, AND ABOVE ALL, THEY WERE SO VERY NICE. I FELT EXCEPTIONALLY COMFORTABLE THERE. MORGAN WAS EXTRAORDINARILY NICE AND HELPFUL IN TEACHING ME THE TECHNOLOGY OF THE CAR. HE WOULD ANSWER MY QUESTIONS AS MANY TIMES AS I ASKED THEM, AND WAS EXTREMELY PATIENT WITH ME. HE GAVE ME HIS COMPLETE AND FULL ATTENTION. WHEN I LEFT THE DEALERSHIP, I FELT THAT GETTING THE CAR WENT MUCH SMOOTHER THAN I HAD EVEN HOPED, AND THERE IS CERTAINLY A LOT TO BE SAID ABOUT THAT. I WILL NEVER BUY A LEXUS ANYWHERE OTHER THAN JIM FALK OF BEVERLY HILLS. HARRIET T.

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jhofbauer

Jun 30, 2011

Best dealership in the world. I buy all my cars there because they provide the best and timely service. I have bought cars there over the past 5 years.

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mshuqom

Jun 30, 2011

Alex and Safi were the best sales people I have ever met in my life . I wish them the best of future . The vehicle runs great and we look forward to get more vehicles from them for the familly

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cgtsai

Jun 29, 2011

I have searched many websites and dealerships, the price was unbeatable at this place. Customer service was excellent. Nidal was knowledgable and gave good recommendations.

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kg.ketan

Jun 28, 2011

Thanks to Nidal Akkelah and Bianca White, we had the best car buying experience ever.They were extremely helpful and gave us a really good deal.

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NurseNili

Jun 27, 2011

My new IS 250 C is my second purchase from this dealer, and my third Lexus. The dealer is very close to my house, which is very convenient. My salesperson, Michael Iriana, was extremely helpful and did not "dumb down" the sale to me because of my gender, which I have found to be an issue in the past. He laid out all of the numbers in front of me so there was no surprise at the end during all of the financial paperwork processing. My car was delivered to me within 2.5 hours, and Michael thoroughly explained everything, including the quite intricate navigation system, and also encouraged me to read the manual, which I found to be very helpful. My only complaint about my recent experience: when I walked into the dealer, I was looking around. A salesperson was sitting at a desk towards the back of the dealer showroom and asked if I needed some help. I told him I was interested in the IS 250 C, and he told me, "Hmmmm, that's a tough one. We don't have any in stock and they are really hard to find." I asked him if he thought that maybe he could look into it and he said, "I'm pretty sure I won't be able to find one." Disappointed, I started to walk out of the dealership when Michael Iriana approached me and asked if I needed some help, and I told him that apparently, they did not have what I was looking for, and he asked what I was looking for, and when I told him, he said, "We have one here. It's in the back, let me show it to you." And he did, and it was the perfect color and had everything in it that I wanted and that was the car I purchased. I am not sure why the other salesperson blew me off, but I'm fairly sure that he was sizing me up, thinking that my sundress and innocent looks = no money = waste of time for him. So my only piece of advice for Jim Falk Lexus to consider would be to educate your salespeople to make sure they know what they are talking about before they say they don't have a particular model in stock, and to not size people up before they see their credit ratings or bank accounts. It could be the difference between someone like me returning to your dealership, or not. Michael saved the purchase and made me feel a little better about the sale. So thank you Michael!

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Louiskoff

Jun 26, 2011

Nidal was fantastic at helping us find a perfect car. We appreciate his professionalism and personal attention. I highly recomend anyone looking for a quality car and exceptional service to seek his help. I was not looking forward to the car buying experience. This dealer overwhelmed me with their performance. I am so pleased we found them, and their staff.

J

jennijacs

Jun 24, 2011

Michael Heredia was fantastic! He is quite knowledgeable in ever aspect of my Lexus RX400. I was impressed with his detail in all my questions and he got me in my car and out the door within a few hours.

J

janstein

Jun 18, 2011

We greatly appreciate how we were treated and the way our situation was addressed. We received first class service and commend Michael Heredia and Esther Gutierrez for their personalized attention and responsiveness to our needs and concerns.

LH

Lacine Held

Jun 15, 2011

I found the entire experience to be very professional. Michael answered all my questions and even had my dog's seat belt put into my new Lexus. I am returning customer and have told everyone how pleased I was wih the entire process.I did have a problem with the first salesmen I spoke to, but I called the sales manager and he did everything in his power to make sure that my concerns were taken care of. I made an appointment to come and trade my old Lexus for the new hybrid and they had everything ready for me. It was a very smooth process and I have recommended the dealership to everyone I know who is looking for a new Lexus. I would absoutely recommend Michael as the person the deal with. This is the 4th car that I have leased for Jim Falk. They have alwasy given me a very fair deal and I plan on getting my next Lexus from them when my present lease is up. I always bring all of my cars to Jim Falk for my tune ups and am very pleased with the service department too.Sincerely,Lacine Held

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tredus

Jun 15, 2011

Excellent customer service with no pressure, professionalism and assistance in every aspect of car buying. Overall it was such a relaxing and rewarding experience, I can't believe I was at a car dealership. :-) Nidal made my car shopping experience one I would recommend to all my friends in the market for a vehicle.

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ggcu3360

Jun 14, 2011

My experience at Lexus Beverly Hills in purchasing my first Lexus was great! There was no pressure in buying and the service was absolutely wonderful! I cant express enough words to thank Nidal for being a great salesperson. He was very thoroughly with covering all of the components on the car and I didnt feel rush! I will surely recommend others to your dealership.Thanks.

PH

Pat Hadnagy

Jun 13, 2011

James helped us find the right vehicle for my wife, kept his word and proved to represent the sophisticated and high-class experience we expected from a Lexus dealer in Beverly Hills. Everyone there was friendly and helpful. James Shin was especially accommodating and made what was an anxious purchase something that ended up being enjoyable.

RG

Ricky Grandy

Jun 13, 2011

I have been looking for a used GS 450h with low miles for the last 6 months and finally one had come in but was a little out of my price range. Alex was willing to work with me in order to get me the car I wanted. He was flexible and made my car buying experience a real pleasure. I was out of there with a new car in less than 2 hours. I will definitely refer Alex and Beverly Hills Lexus to all of my friends and family. Thanks!Ricky Grandy949-677-3899

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josephchun

Jun 11, 2011

Best buying experience thus far in my 39 years. Straightforward deal with really no hassle. Best price and great quality of cars. This whole operation is no frills and straight to the point (getting you in the best car within your budget).

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ingodaniel

Jun 1, 2011

Nidal is a very friendly, dependable and knowledgable in his field.He did everything he could to make sure that I'll be driving the pre-ownedLexus GS-350 home the same day. He introduced me to a number of other co-workers, including the mechanics in the service dept. which made it a more personal experience.

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genia

May 29, 2011

The best dealership, the best service !My friend recommended this dealership to me and its manager .Mark Stratton helped us to select a vehicle for our family memeber.He is a true professional, knows the product very well.I will come back to this dealership again in the future and will highly recomend it to all my friends.Thank you , Safi and Mark !Genia and Gennady Gorin

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magasinn

May 26, 2011

Juan is always respectful of my time and very professional. The service I receive from Juan and this dealership is always superb. They have never done any work without my authorization and keep me informed about the work that is needed. I have been to other dealers for service of my car and Jim Faulk Lexus does the best job.

J

jeremyjnorman

May 20, 2011

The Internet Sales Director was excellent through out the entire process, providing timely service and a wonderful deal. He continued to scout out the exact vehicle we desired and completed the signing in short order. I'm very happy with their performace and the vehicle.

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jrcaro

May 20, 2011

We are very happy with our new Lexus and know that Nidal is there to answer any questions or concerns about our car. He was professional and knowledgeable and a pleasure to work with. I would definitely recommend Nidal to my friends and family. This is our 4th Lexus from Jim Falk and we look forward to getting our 5th in 3 years! Thanks.

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williamyohan

May 19, 2011

Working with Jim Falk Lexus of Beverly Hills was really wonderful. After spending more than 4 hours looking for the used Lexus GS 350 around Orange County (approximately 4 dealers), we decided to look for Jim Falk Lexus as our last dealer for the day. We came to the showroom quite late, around 8.00 PM, and we were welcomed by James Shin. James gave us a quick tour of Jim Falk garage using the wonderful Lexus LS while looking for the remaining Lexus GS 350. After found the Lexus GS 350 that I want, we decide to buy it. The price itself was very low compare to other dealer and having the low mileage for 2007 GS was a great benefit to us. The negotiation went very well and the payment procedure was very easy. Last word, it is really a wonderful experience working with James Shin and Jim Falk and looking for the next opportunities (getting Lexus LS 460 maybe).

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wverver

May 16, 2011

I walked in to Jim Falk Lexus looking to purchase a certified pre owned IS250. Immediately I was approached by Mark who was more than willing to answer all my questions and even take me for a test drive. The first day I visited I ended up not purchasing the vehicle because I wanted to shop around further. No high pressure sales tactics, assertive but not aggressive. Mark was clear and to the point. Upon looking at other Lexus' and even BMW I did not find a nicer car or was not treated near as nice as I was by Mark and the team at Jim Falk Lexus. Purchasing the car was a breeze from test drive to financing. Even the follow up was complete satisfaction. Mark made sure to make sure I was completely happy with my purchase. Everyone from sales, financing to service was incredible. Highly recommended dealership and salesmen. Even months later I am still ecstatic with my purchase.

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davidpascaline

May 8, 2011

It has been a while since we bought a car and we were pleased to find we can have an elegant buying experience. Elegant is to describe the sales people all dressed in suits and ties (this may of what it was like in the 1950's or 60's and in the personality of the sales staff and the environment (the most beautiful garage one will ever see). However, all this being said, the price was very competitive from the start so there was no need to haggle (price was cheaper than at CarMax). Finally, we were pleased to find we were able to purchase a Lexus extended plan for our low price domestic vehicle.

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Ellyn

May 3, 2011

I have leased 4 cars from Jim Falk Lexus of Beverly Hills and I keep going back because from the showroom to the service dept I have always been happy with the dealership. Purchasing and maintaining all of the vehicles we have bought at Jim Falk Lexus of Beverly Hills is easy, convenient, and quite frankly a pleasure.

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nsong

May 1, 2011

We dropped off my mom's car at the 150 Robertson location and received great, professional customer service from Richard. He was thorough, helpful, responsive and made sure we had a loaner ready to go. He was quick, efficient, and kept me informed about the progress throughout the two days. It was one of the better experiences we've had with auto service.

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carynmintz

Apr 30, 2011

Lawrence who works in service dept at Jim Falk Lexus on Robertson Blvd. was a pleasure to work with. He took our car on time and was very thorough with his assessment of our automobile's needs. We have bought 3 cars at this dealership and the service has always been terrifice.

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maseria

Apr 30, 2011

They really took care of me. Everything was great. Cool people, great service. Also, one of the guys offered to get me a more compact (I'm a small girl and the first car was big), more interesting and fun car instead of the original complimentary loaner car that I was supposed to get. And I ended up loving it. I've been to other Lexus dealerships around here and they were not nearly as friendly or accommodating as they were here. Definitely recommend! :D

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mitcheldmoore

Apr 30, 2011

I purchased my car from Jim Faulk Lexus nearly four years ago and have all of my servicing done at their dealership. I am SO pleased with my entire experience, I will definitely continue to buy from them in the future! Even today, my service writer worked with me in an attempt to lower my service charges. They are the best!Mitchel M.

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Rpeaslee

Apr 30, 2011

Manny was very kind and professional. He called me halfway thru the day to give me an update on my car which was very reassuring. My car is driving much better after service. Other employees were also friendly and helpful while I was waiting and during payment.

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rossle1

Apr 29, 2011

Richard is amazing. He listened to me and made me feel at home. He is a valued asset to Jim Falk Lexus. He takes ownership of the problem and makes sure the customer is taken care of. That is the kind of customer service I value. Richard was a huge help to me. Not only knowledgeable about the services and parts, he was extremely courteous, helpful and professional. He streamlined and simplified a tedious process for me and made helping me a priority. People like Richard are the reason I will continue to do business with Jim Falk Lexus year after year.

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SangJin Oh

Apr 28, 2011

Hi..I've surveyed around 10 dealerships by visiting them during last 2 weeks to purchase pre-owned vehicle 2008. I'm in charge of Samsung Marketing, so I'm very familar with customer service and it's importance. The service and attitude of James Shin(Jim Falk Lexus) toward customer is really professional and outstanding. I'll recommend this shop and James to my employees who are pursuing the great satisfaction. This is real ture !

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deborabl

Apr 28, 2011

Mike Kasabyan, Service Consultant at Jim Falk Lexus is "THE BEST!" He is HONEST and exercises Integrity and Professionalism always. Without a doubt I can always count on Mike to make sure that my service experience is pleasant. I have referred several Family Members, Friends and Colleagues to him for service on their cars and their experience with Mike was great as well. When it comes to my car I'm very particular, so trust me when I say Mike Kasbyan is The Best!

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graduns

Apr 28, 2011

I brought my Lexus IS-250 to Jim Falk Lexus of Beverly Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the repair process. I didn't get the names of the other staff members but the overall experience was what you would expect from a Lexus dealership. Thank you Mike & Team!-Geoff

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ladstick

Apr 28, 2011

I've owned 3 Lexus vehicles in the last 16 years and have always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assisted me since 2009 is a shining example of top rate customer service and probably the main reason why I won't go to any other dealer. My next car will still be a Lexus for sure, and a main factor for that decision is the A1 service that I get from this dealership. I certainly hope that Mr. Chavarria will be around for a long time as I cannot imagine anyone else taking care of me and my Lexus. Bravo!

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annex

Apr 27, 2011

My service manager Juan is extremely helpful and knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should there be any recall issues, which gives me peace of mind. I recommend him to all my Lexus-owning friends!

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mkeihtley

Apr 25, 2011

Eddy is always polite, curtous, and professional. Both my wife and I go to him exclusively as he knows how to give top notch service.i dropped off my car before work, they had a car waiting for me and it was done by lunch so I was not incovienced.

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yountt

Apr 23, 2011

Eddie is by far the best person I have worked with and he always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a testament to the company's pride in providing quality customer service.

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scottstenholm

Apr 22, 2011

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is wildly helpful and understanding. I thought about buying a new Audi recently but didnt because I didnt want to have to drive all the way to Santa Monica where the service is no where near as good as his.

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jimmyliu

Apr 22, 2011

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that important and there is no need to spend $600 to replace it. Car was service promptly and he had notified me through the whole servicing process and asked for my permission before proceeding on repairs that was not disclosed before I drop my car off. Gave me a new 250HS as a loaner. I live in City of Industry and I will only go to Beverly Hills Lexus to do my service. Based on my experiences at different dealer ships, I think Beverly Hills Lexus was the most courteous and they do thing right and do things on time !! I would recommend everyone to go to Beverly Hills Lexus to have their car serviced !!!Better yet, look for Eddy. He's at the Robertson's location

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rand17jb

Apr 21, 2011

Preformed 15K service and recall repairs that Lexus had issued, everything was completed as promised and they even gave me a loaner car!, first class service!! I definitely consider this dealership for my next vehicle purchase and continue to have my vehicle served here!, Thanks!!!

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rlefkon

Apr 19, 2011

The quality of service provided by Juan Prevoo is exceptional. He is knowledgeable, reliable, attentive and easy to work with. Juan has been my "go to" guy with each of the automobiles I have purchased from Jim Falk Lexus and is one of the primary reasons I keep returning.

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Yuki

Apr 18, 2011

I was looking for the Is250. I went 3 places of Lexus dealer.Then Jim falk Lexus had so many kind of Is250 and James shin was friendly.He was great from start to finish. Even after the sale he helped me with my car. I would recommend James shin to anyone.

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johncdavis

Apr 18, 2011

Morgan was very attentive to detail and courteous, both over the phone and in person. We were able to complete the buying process quickly. He was very thorough in explaining how our car operated. He also mentioned that he would be available for us to contact in case we had any questions, even though we live out of the area.

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pasadena616

Apr 17, 2011

I bought my car at Jim Falk Lexus of Beverly Hills and have had my car serviced here in the past. Although there are dealers closer to me (Glendale and Longo), I prefer to have my car serviced at Jim Falk Lexus because of their excellent care and customer service. I was especially impressed by Robert Galvez, my Service Consultant. Thank you!

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sakura0520

Apr 16, 2011

I took my car in for the two recalls on my Lexus. I worked with Robert Galvez and he was very professional and efficient. All of the personnel at the Jim Falk Service Center were great.If I ever need service again, I would return to this dealership. Thanks!

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marstime

Apr 8, 2011

Larry Cox, my salesman, was an absolute pleasure to work with. The highest of recommendations. he spent with me three hours because I was n't sure what car is good for me. It was the most painless car buying experience that I have ever been associated with. he was so detail oriented and patient in explaining and answering all my questions.and more over i left with a great deal in hand.

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kbsingstyou

Apr 6, 2011

Jim worked with me to get the best deal I could. After a tough year, short selling my house, and a loss of income, he and Bianca looked over my score and made me feel like a Queen...I would recommend Jim Falk Lexus anytime. My last experience there was not fantastic five years ago, so I was very relieved to have such a great experience today.

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userfelix

Apr 4, 2011

Great service, fast ,very positive, costructive in business conversation, friendly explanation of everything, no additional questions, took minimum time to changing the color of the new car, outstanding experience, ready to be flaxible with his client

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litlkaryn

Mar 31, 2011

Hi thereWanted to tell you about my experience during my decision process to re-lease a new vehicle with Lexus of Beverly Hills. Robert and Michael Herrida made it easy to switch up to a brand new 350RX. Michael took the time with me on more then a few occasions and explained all the bells and whistles that the new car had to offer and also allowed me test drive this and other vehicles to make sure the car I picked was the one I truly wanted.Robert crunched some numbers which worked with in my budget and so the decsion was easy to makeI travel so much for business that Michael was kind enough to come to my house to drop off a spotless car and again go over the details of the inside of the car and made sure I understood everything before he left. These 2 employess that you have make it easy for me to refer anyone as I know they are in good handsThey call back promptly and really know what customer service is all about. They follow up long after the sale is over to see how I am doing. Hope that you can share this info with them, They so deserve to know that I am a happy customer. Kindest RegardsKaryn EichenbergerProud owner of a new 350RX

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psiegelmft

Mar 20, 2011

James was a pleasure to work with. I could see that he is hardworking, sincere, and easy to talk to. I would recommend him to any of my friends. He had a lot of patience and professionalism. And, he was eager to please me and my husband. He gave us "VIP" treatment.

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gct2425

Mar 14, 2011

We went in to purchase a used RX 350 because we are expecting. We found two that we were interested in at Jim Faulk on autotrader.com, and we were planning on going to another dealer in a different city afterwards. We ended up purchasing a vehicle through James Shin, who was very friendly, patient and helpful. We will definitely do business with him again.

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jbmw76

Mar 12, 2011

We came into Jim Faulk dealership to look for a Lexus IS 250. We received great service from our sales person (James Shin). He went above and beyond to make sure that we left the dealership happy with our purchase. We felt that not only did we receive a great deal but great customer service also.

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GFacktor

Mar 7, 2011

James Shin and the leadership at Beverly Hils Lexus were great to work with. Above all they worked with us to buy the new CT Performance Hybrid and were responsive to our needs. Will plan to use the dealership for our service needs too. They have a good location, and make it easy to consider for repeat business. This is our 4th Lexus from them.

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adrienne.lee

Mar 3, 2011

I was very pleased with the service I received at Jim Falk Lexus with Robert, They are timely, polite and efficient. The car drop off and pick up was very quick and there was not a lot of wait time. Robert always calls promptly to let me know the status of the service. I will continue to service my car at Jim Falk Lexus.Thank you,

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arocanda

Mar 2, 2011

Larry Cox, my salesman, was an absolute pleasure to work with. The highest of recommendations. It was the most painless car buying experience that I have ever been associated with. I was in and out of there in just a couple of hours, with a great deal in hand.

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Harvey Waldman

Mar 2, 2011

This is my 4th year dealing with Jim Falk, I am 88 years old, and, the Jim Falk dearership is the very best I have ever encountered. I was especially impressed with James Shin, who sold me my new Lexis RX350. It weas a pleasure doing business with James, who was both thoughtful and caring in his sales approach.

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homebody

Mar 1, 2011

Mr. Beeman in the service dept. provided me with an unforgettable positive experience. His professionalism, only surpassed by his warmth,knowledge and concerns, made the inconvenience of having my car "in the shop" dare I say... pleasurable! I have been a Lexus owner since 1992, and it is no wonder why I chose Lexus over any other car dealership for my new vehicle.

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Asaf kolif

Feb 28, 2011

Arthur is a great guy! He is always on tome and delivers my car on time every time. I also like Cathy in the reception desk. She is always very helpful. Because of Arthur I drive a Lexus. He recommend the hs and I am more then happy with it. I will return ably to this place for service

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dexterchoi

Feb 28, 2011

We went here last weekend to buy a certified pre-owned 2008 Lexus RX400h. My sister had bought one 3 weeks prior at the same dealership and we loved the car. We looked online for the different lexus dealerships in greater LA area and found that the prices were about 1-2K cheaper here than anywhere else. Also the selection seemed to be better than anywhere else.The pre-owned certified lexus' comes with a 3yr 100K mile warranty. We paid $1700 or so to extend it out to a 5yr, 100K mile warranty. Almost a no-brainer considering how awesome the lexus warranty is, especially for a hybrid for which I understand maintenance is expensive.

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ikoon81

Feb 28, 2011

I purchased RX450h AWD through Beverly Hills Jim Falk Lexus(salesman: James Shin), and he helped me out to buying a new vehicle with excellent satisfiction.He tried to give me many many information about this vehicle and spent many many time with me.

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KatiaEF

Feb 28, 2011

I was looking for a Lexus Dealership to service my RX 330 and living in Los Angeles you have an array of places you can go which can be rather confusing. I chose to go to Jim Falk Lexus Of Beverly Hills after I was told about their high ratings in customer service. I was most impressed to find the ratings to be true after my now two trips there. My first trip there I worked with Saul Munozwho did more than everything to speak to me and answer questions and concerns I had about pricing and was thorough in his explaination of my car's service. I needed new breaks and while my car was being serviced without hassle I was put in a loaner vehicle. The only dissagreement I have on that is that the car must be returned with the same amount of gas as in the past before I moved to the area I never had fill the car up gas and in this economy that can be a bit diffifult to do. Also Janet at the billing department was very helpful as well.My next experience was with Robert Galvez who is also a service consultant there at Jim Falk Lexus Of Beverly Hills. He was also very thorough and made sure to go over everything he possibly could and worked with me. I was again given a loaner vehicle. It was such a great thing to walk in be remembered and treated with affluence. Robert kept a check on things while my car was in service, this time almost a week. My car had to have it's seals replaced after I had run over something on the freeway. My car needed new tires as well but I can tell you that I never felt pressured to buy from the dealership and and he was rather helpful in writing estimates down for tires. I picked up my car and left with a smile after being treated so well it was so nice not to have to worry and that nothing was hidden from me in costs. After picking my car up I was rear ended and had to return the next day although they do not do autobody service I was directed to Harry's Auto Body Collison by Robert who made sure once again that I was taken care of. I highly reccomend this dealership and if you should visit please ask to work with either of these men and tell them you read Erin's post on this site. As I say I had a longer experience with Robert but Saul was wonderful as well.

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narek711

Feb 28, 2011

If my Lexus ever gave me any trouble, I have always taken my car to Arthur. He has always taken care of the problem in the best and fastest way. Always very helpful and very nice. I would definitely recommend everyone to take their Lexus to him if it is ever necessary.

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valeriedruckman

Feb 28, 2011

Robert contacted me about trading in my IS 250 for a new 2011 model.He was friendly, efficient and helpful in answering my questions and procurring the color combination I requested, and making the finances work out favorably for me.Nidal took care of me once the car was ordered and was lovely and accommodating. He made sure I was satisfied, explained all the new details of the car and provided his cell # in case of further questions.Overall it was a seamless and pleasurable experience "buying" my new car.

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elodmer

Feb 27, 2011

Saul Munoz has always been extremely helpful in getting my car in for service and out quickly, detailing what needs to be done and what it will cost. He is friendly, efficient, and never flustered no matter how crowded the service desk! I am VERY pleased with Jim Falk Lexus service!

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cabishop

Feb 26, 2011

Jim Falk Lexus of Beverly Hills is the best Lexus dealership in the Los Angeles area. First of all, they offer a great range of pre-owned vehicles priced far below KBB value and other dealerships prices. The staff is great. Overall, the buying process took about 4 hours. They were helpful along the way with test driving and financing. I financed my Lexus through Jim Falk and thay worked to get me a very low APR. Overall - excellent experience with Jim Falk Lexus of Beverly Hills.

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gwyhinny

Feb 26, 2011

There are several qualities that I look for when choosing a dealership including friendliness, candor, and competence. My car was behaving erratically and I took it to two other dealerships who were unable to diagnose the problem telling me "everything was fine." Annoyed and dismayed, I found this dealership whose employees listened to my descriptions of the problem instead of dismissing me. The problem could only be diagnosed after an employee asked for permission to drive my car home with him and back to work. Coming back the next day, the diagnosis was a bad transmission which only acted up after being driven around for more than 40 minutes. From that point on, they had my trust. They exhibit all the characteristics I am looking for in a dealership. And one employee in particular, Arthur Rostomyan, goes out of his way to make sure that I am happy, and any time I need anything I give him a call.

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rubalcavaaa

Feb 26, 2011

I have always taken my cars to Saul in the past and have always had excellent service he has lots of knowledge and is an honest service writer. I will continue taking my current vehicle to Saul for service I have already set an appointment for my next service with him.

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re00064

Feb 25, 2011

I was very happy with the total experience in dealing with the service department.Starting with making my appointment and speaking with your service representative. When I brought my Lexus in for service Arthur was very clear what was needed and arranged for a loan car. Called me promply when the work was complete and explained what was done and by the time I paid the bill my car was waiting...Truly outstanding from start to finish! Arthur was wonderful!!

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Renee1

Feb 25, 2011

I have been a customer of Jim Falk Lexus since 2004. I purchased my second Lexus Suv in 2008. Manny Soto provides excellent service. He is attentive and conscientious.He goes out of his way to take the extra time to address any problem that I mayhave with my car. He goes out of his way to make sure that my car is returned in a timely manner, clean and washed. He is an excellent service representative for Jim Falk Lexus Beverly Hills.

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sysam250

Feb 25, 2011

This is my 3rd Lexus purchased from Lexus of Beverly Hills and all services are done there and the reason is their total emphasis on customer service and satisfaction , and at a competitive price. I can't imagine a service mgr. more sincere and helpful than Dave Newman who also sets the tone for the service reps that work for him. I have been totally satisfied on every occasion and I would recommend them to everyone.

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cmazzarini

Feb 25, 2011

James Shin and his sales manager, Safi Nabi, were very professional, courteous, helpful and friendly in all aspects of the transaction. James had a comprehensive knowledge of the RX350 and explained all the features of the vehicle in a way that was easily understandable. He walked me through each phase of the acquisition, ownership, warranty coverages and service in great detail. The purchase price was determined by a courteous agreement of fair value. This has been my best car purchase experience. I would highly recommend James and Jim Falk Lexus.

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glennak

Feb 25, 2011

Gilbert did a great job and got me into the car of my choice. He negotiated to get me the price I needed and stayed with me the entire time. The wait for financing was a bit long, but otherwise the experience was a plus, plus. I would definately recommend the dealership.

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mylexus

Feb 25, 2011

I have been taking my car to get serviced with Saul Munoz for the past two years and the service has always been great. Appointments are readily available and my car has always been ready when promised. My service consultant always makes sure to explain the service performed and my questions are always answered.

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sdsdsa

Feb 24, 2011

I am writing this review today to especially commend your employee Arthur Rostomyan.I purchased my current Lexus at Jim Faulk Lexus, and have taken it there for all of its subsequent scheduled services since. Unfortunately, I cannot say that it has all been smooth sailing. In fact, I regret to say that I have been disappointed on more occasions than one, especially relative to the service I received over the prior ten years at my Lexus dealership in Texas.I was taking it to the Beverly Hills, Maple location, where I experienced repeated delays waiting on loaners in the morning (this despite calling in and letting them know precisely when I would be there so that they could have things ready.) Worse, however, were the problems I experienced at pick up. I encountered inordinately long delays waiting for my car to be brought around (as long as forty minutes!) and when the car was delivered, it was repeatedly returned with grease on the interior carpet and leather, and generally sloppy clean up on the exterior. (Just not the kind of thing you expect from Lexus.) Last time, however, they failed to wash it all together, and the car was returned with a broken lug nut as well. In an attempt to give the dealership one last chance, this time I took the car to the S. Robertson location. There I was fortunate to land Arthur as my service rep. The difference was striking. Arthur is a gem to work with! He was attentive, polite, very timely, and when I noticed another broken lug nut at pick-up, he took care of it instantly! He was all around just a pleasure to deal with. While former experiences were unfortunate, this is an employee who deserves kudos for a great attitude and excellent customer service! I hope you will see to it that he is rewarded accordingly.Thank you.

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sharma

Feb 24, 2011

An altogether positive experience. Stuart Hicks in financing was understanding, flexible and worked with me to put together financing that addressed my concerns. Everyone was positive about this dealership, seemed to work together well with a great deal of efficiency.

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Veneciaduran

Feb 24, 2011

Both sales agents were extremely helpful and friendly and they I never felt inappropriately pressured as I have at other dealers. The pricing was competitive and they were very upfront about all the costs and what I would or would not be getting. I was very pleased overall with the experience.

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blbaker

Feb 22, 2011

This visit was for a minor problem -- I needed a new tire. Yet I was treated, as always, as well as if I'd been buying a car, with prompt service and a loaner car. Arthur is knowledgable, friendly, and always helpful. Everything gets done correctly, on time, and -- in this case -- below the quoted price.

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Brianoro

Feb 22, 2011

Excellent intial internet communication. Extremely efficient processing of sales and financing transaction. Good selection of new car models. Very good understanding of options and pricing for each model. As good as "car buying experience" can be.

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Cassie855

Feb 22, 2011

While driving back from a weekend get-away to Napa Valley in Northern California, the Required Maintenance light came on in my 2008 Lexus RX hybrid. Knowing that I had another 400 miles to travel before returning to LA that night and realizing it was a holiday (President's Day) I was a bit concerned I could get in the first thing the following morning. However, I called first thing Monday morning and was able to get in and Arthur was there to greet me, again. This was my second visit to Jim Falk Lexus and having the pleasure of working with Arthur. Arhtur is professional, courteous and great at his job! He makes the ordeal of having your car serviced, pleasureable. He is truly an asset to your company.Sincerely,Rob Banchich

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gvurslf

Feb 21, 2011

I have worked with Arthur several times. I have had my Lexus for five years. I've been extremely happy with my RX 400h. It is the most reliable car I have owned. The service at Lexus is exceptional. Great customer service and consistent follow through with commitments are the reasons why I gave them the highest ratings.

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JSellner

Feb 21, 2011

I brought my car in because I had a problem with the headlight. Eddie knew immediately what the problem was, and an airbag problem was diagnosed. A loaner was ready and waiting, and my car was finished three days earlier than I had first been advised. Everything was fixed properly, and I wasn't inconvenienced at all.

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suurreal

Feb 21, 2011

This place is amazing. The service is wonderful and everybody is very polite. I only had to wait ten minutes to drop off and pick up my rental. I got my phone call at the exact time they said they would call. Arthur is the best. I would never go anywhere else for my Lexus.

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jwill89320

Feb 19, 2011

I rated this dealership a 5 because of the customer service, the friendliness and the patience that was shown to me. I bought my 1999 lexus from Jim Falk and because of the reasons I mentioned is why I have returned and purchased another vehicle from this dealership. The salesman (Danny Rodrigues) was very patient and provided me with the exact vehicle that I wanted. He was helpful and just overall great to work with. I have only rave reviews for Jim Falk Lexus.

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Ameer

Feb 18, 2011

Great customer service I highly recommend. I have been to this dealership a few times and when I arrive they remember my name and treat me very nicely. When the service to my vehicle requires more than a few hours to repair they provide me with a loaner vehicle so that I can continue with my day.

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cchhrriiss

Feb 18, 2011

Dealer was fair and reasonable to deal with. There was a level of trust between the buyer and seller about the vehicle. The dealer's pricing was fairly aggressive vs. other dealers in the area, but price was but one factor in the purchase. Jim Falk represents the Lexus brand properly in my opinion.

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DennisTee

Feb 17, 2011

The only real competitor a Lexus dealership has is another Lexus dealership. And, although we could go to any other nearby Lexus dealership, Arthur Rostomyan keeps us coming back to Jim Falk Lexus for service because he becomes our champion. He fights for us to get the best price and to get the service done in the least amount of time. He arranges to get us a loaner if the waiting time will be too long and sees that the vehicle is washed before it is returned to us. It's very comforting to know we have someone like him making things easy for us. He is the thin edge of the wedge at the dealership - the only one we come in contact with, so the entire experience is resting on his shoulders - and time and time again his shoulders are more than broad enough, as he makes the entire experience pleasant, friendly, efficient and cost-effective.Possibly he could be cloned and an Arthur placed in every Lexus dealership all over the world.Dennis ThompsettBeverly Hills.

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YK

Feb 17, 2011

Service team was excellent! Went in for a standard service and they even let me know I had a recall replacement on file for my car. Got a red HS 250 hybrid! was great, got the car back at the end of the work day and got on with my day. They even filled my car with gas and washed and waxed my car. (Inside was cleaned too.) Great overall service!

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Cohen H

Feb 16, 2011

I have been driving Lexus vehicles for the past ten years because of the quality of service i get from Lexus. Arthur has been taking care of my cars for a few years already. I used to go to Lexus of Glendale where I met Arthur and when he started working at Jim Falk i followed him all the way to Beverly Hills. Arthur has always gone above and beyond with his customer service and i will continue bringing my car to Arthur. A++ service every time!

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k.murakami

Feb 16, 2011

I've been using Jim Falk Lexus Service for 5 years now and have always had an excellent experience. My service representative, Arthur has been a fantastic advocate for me with his service management. Like all businesses, sometimes there are misunderstandings or problems that occur. What impresses me each time is that Arthur is a strong advocate for my position -- settling things quickly and fairly.Arthur has so impressed me time and time again that I have recommended him specifically to other friends that have Lexus vehicles. Like me, some of them drive from areas that have other Lexus dealership nearer to them than Jim Falk Lexus. I'd prefer to be treated respectfully and fairly vs. the poor quality of service I've experienced at other Lexus dealers in the LA area in the past.

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mush

Feb 16, 2011

I am treated very fairly and well. Went in to get my side mirror fixed, which they fixed for a fair price. The service department is a star of the dealership. I appreciate that I receive a good Lexus loaner car for all servicing and the they return the car washed and clean.

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qubangjie9988

Feb 16, 2011

I just bought my used 2008 lexus Rx350 from this dealer. It was Gilbert (from the internet department i guess) who recepted me and I would ABSOLUTELY recommend him. He was a very cool guy, talkative, honest and a good driver himself with a personal philosophy that friendship with customer is the most improtant thing. Except from having a great time buying this car, he did everything pretty fast and saves your time. It takes me less than three hours to get everying all set. I am very satisfied with the entire purchase.

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Ralph Khelil

Feb 16, 2011

Mr Manny Soto was very attentive during my visit to drop the car for srvice early in the morning. He took the time to ask my whether I needed a ride to my office and, after logging my car's data into the computer, he explained the mechanical work to be performed and gave me a cost estimate. Later that afternoon when I came to pick up my car, ss he promised the car was ready and clean and his estimate was not exceeded. I am happy Manny is at this dealership for he makes the visit enjoyable.

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Apinon

Feb 15, 2011

i want to thank james chin for helping us with our purchase of the IS-250, we bought, he showed us all the cars we wanted to see,and drive and stayed till mid night to get this deal done for us, and to the rest of the staff,also very kind, this is my 2nd lexus we buy at this dealer ship,and we look forward too buying the IS-250c in the near future..... THANK YOU TONY PINON

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kidchrlmne

Feb 15, 2011

Larry was fantastic to work with. He is the consumate professional, and ensured that my needs were met and that the transaction went smoothly. I got the car I wanted at the price I wanted. I will definitely return to do business with Larry for my next lease at Jim Falk Lexus.

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margieb

Feb 15, 2011

I have never experienced service as good as this from any car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his advice. Plus he is super nice and always comes through. He is a class act all the way..

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mgbavani6

Feb 15, 2011

I have been taking my Lexus to this Service Center for 2 years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent customer service and my vehicle is ready when promised!

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pearlsaavedra

Feb 15, 2011

These guys consistently provide good service and are thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service are convenient. The woman at the check out is very nice and also gets you in and out very quickly.

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dave18

Feb 14, 2011

Very helpful, friendly, and consumer conscience. I always get good pricing on my service and they communicate on all work to be required. Most importantly, they always call when they say they are going to call and the car is always ready when they say it is. The only issue i have is that sometimes it takes them longer than it should get your car when you are ready for pick up. Car wash sometimes isnt the best.

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jcecpr

Feb 14, 2011

I took my Lexus in for my routine service and worked with Mike in the service department. They made a normally tedious chore of having to take your car in for service, quick and easy. They took my car right away and had me in a loaner car in minutes. I was impressed with how they went above and beyond to accomodate my schedule with the return of the loaner car as well. Mike was professional and helpful and exceeded every expectation in quality service. Even as I picked up the car, I realized that I'd forgotten to tell them I needed my windshield wipers replaced and Mike personally handled it himself in 5 minutes. Excellent! Jeanine Taylor

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jrunyan

Feb 13, 2011

I have bought four cars from Jim Falk Lexus of Beverly Hills and I intend to continue to buy from them. The service department is great and very professional. They same guys have worked there since I have been going there, and they are super friendly, knowledgeable and helpful. They remember my name and always make sure I have a loaner. When I get my car back, it has always been washed. And I am secure in knowing that genuine Lexus mechanics are working on my car and using genuine Lexus parts. The shop is clean and organized, I cant imagine a more professional service department.

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Barrysonicblue

Feb 12, 2011

Manny is GREAT! He always makes the visit pleasurable and easy. I came in for an oil change yesterday and because I thought the trunk was jammed. It would'nt open but Manny being very well informed and helpful showed me that it actually wasn't even jammed. I had pressed the lock button by accident in the glove compartment of the car. Manny took well care of me. They changed the oil, washed the car and showed me how the trunk lock works. Thank you Manny!Best,Barry Purzak

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carolkashani

Feb 12, 2011

Me and my husband take our cars for service to this dealership specially for the fact that mike works in service department. He always greets me with a smile and takes care of any issues. If we bring the car for maintenance or any problems he tries his best to make it easy and fast for us. He always explains is there is a problem or what we need to do to avoid a problem. Thank you Mike.

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frankkashani

Feb 12, 2011

He is very nice, caring and polite. Every time we take our cars in for service he makes sure he understands the problem and makes sure we are satisfied. once we had a problem with the car which was safety issue he made sure that the problem is properly addressed and taken care of. thanks mike.

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Ali Vanek

Feb 11, 2011

Mr. Mike Kasabyan was extremely knowledgable about the car and was very helpful in providing the best service that I ever received from any other service representative.He was courteous and very pleasant to work with. He was honest with the work order and met all his committments. Quality of the service was commendable.I highly respect Mr. Mike Kasabyan.Ali Vanek

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janei

Feb 11, 2011

The service provided by Robert Galvez was professional and extremely courteous. He made every effort to accommodate my needs - he arranged for a loaner, which is much more convenient for me; he called as soon as he had any information regarding my car. Although the news about my car was not good; Robert conveyed the message in a very businesslike and professional manner. I was happy with the service provided.

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May Goodman

Feb 11, 2011

Juan is always friendly & helpful. He always talks through cost & options. My car has always been ready when he said it would be & the cost has been what he said it would be. No surprises. It's always been a nice experience & a good carwash never hurts.

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tutL

Feb 10, 2011

The reason I keep buying Lexus' is because the service department is better than every other auto dealer I've tried, that includes MB, BMW, Audi and Jaguar (which particularly stinks). Juan Prevoo always takes such good care of me, he greets me by name, has a free loaner car ready, and I'm out of there in a flash. Most importantly, I trust him if he says something needs to be repaired or replaced.

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artw

Feb 9, 2011

Arthur Rostomyan is very engaging and responsive to any and all questions or concerns about the service being performed on my Lexus. Every visit for scheduled or unscheduled service is handled very quickly and professionally. I would recommend Arthur Rostomyan to others without reservation

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hamlet1

Feb 9, 2011

Mike is a great and easy person to work and very satisfied with overall work.I have had great experience with the service and would always do my car service in Jim Falk Lexus. I will recommend all my friends to have there car serviced at jim falk lexus.

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micaschaefer

Feb 9, 2011

Mr. Mike Kasabian was by far, the most courteous, helpful and knowledgeable employee I have ever interacted with from Lexus (or any other company for that matter). He is the perfect example of giving awesome service and really making the customer feel special, taken care of, and assured that their satisfaction and safety is Lexus' top priority. When I made the appointment to bring my car in, Mr. Kasabian greeted me as I pulled into the driveway, opened my door with a smile and great attitude, got my car right in to be serviced and got everything taken care of within minutes. He is very personable, asked questions about my vehicle and I felt that he genuinely cared about my safety and happiness. Mr. Kasabian is a model employee and I would be very pleased to see him recognized and rewarded for his hard work. Because of the phenomenal experience I had at Jim Falk Lexus, I will certainly send my family and friends to see Mr. Kasabian so they can have the same fabulous experience that I did.

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lexuslove111

Feb 8, 2011

I always enjoy taking my car into Jim Falks Lexus. They're very kind and always welcoming when I take my car in. Arthur in Service Dept. always helps me out and he is my go-to guy when it comes to my car. I tell my fellow Lexus friends to go to Jim Falks for service or other needs.

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debrober

Feb 7, 2011

I love going to beverly hill lexus. They have always taken great care of my needs, from the time i purchased the car there, and they make sure i am with transportation to continue dealing with the hectic schedule that i have. I especially enjoy dealing with my service rep Mike Kasabyon, even though all the reps are wonderful but he is the best.I will always continue to do business with beverly hill lexus.

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jocshops

Feb 7, 2011

Mike is always very courteous and pleasant. When I bring in my car in for service at this dealership, he explains in detail what service needs to be performed. Then He follows up with phone calls and informs me of the status of the work and the car is always ready on a promised date/time.

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koconnell1

Feb 7, 2011

My wife and I have used Eddy Chavarria of Jim Falk Lexus for years and have been extremely pleased with him. He is always prepared and helpful; in sum, he gives excellent service. I have dealt with Jim Falk Lexus for 19 years and have been very satisfied with the quality of Lexus automobiles. The disclosure of the numerous recalls by Toyota of their automobiles raised serious questions in my mind, but the issues seem to have been resolved by the DOT investigation.

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Susan Ella

Feb 7, 2011

It is not just the convenience factor that makes Jim Falk Lexus my favorite auto service company to work with, though convenience is certainly a factor as they hand me keys to a loaner every time - no fuss. It is the personalized service. I feel that they try their best to see the problem/service is remedied as soon as they can, they call me with updates, they hand the car back to me sparkly clean and fixed. Lawrence Beerman is a great rep. In his previous life he was a dog breeder and trainer, and not only do I get a better running car, but good tips on a better trained dog! All the guys there are great but I have a soft spot for Lawrence. See him if your Lexus breaks down, or your dog misbehaves!

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Jack W

Feb 6, 2011

I had been looking on the internet for about a month or so for a used late model RX 350 checking every day. I looked at quite a few online and a couple at local dealerships. My wife and I saw exactly what we were looking for on Saturday morning.I contacted Jim Falk internet internet sales and spoke to a young man named Morgan. He put a hold on the car we were wanting to see because we were driving from Oceanside to Beverly Hills - (about 120 miles or so). He could not have been more helpful. He has a great attitude and we bought the car. My wife and I are quite pleased with our purchase and would highly recommend this dealership to anyone who wants a great deal, a great attitude and a very pleasent experience. Don't think twice about doing business w/ these folks - They make car buying easy.Thanks Again,Jack & Virginia W.Oceanside, Ca

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JANKALSKI

Feb 6, 2011

We purchased our 2005 LS 430 over the internet, they had the best price of the 25 dealers that we were negotiating with. To compensate the dealership we decided to have our vehicle serviced there. We have had Arthur from the beginning and he is a very knowledgeable and professional service rep. He is always courteous and attends to all of our needs fairly. he is the best service rep we have ever had; and we have owned a lot of new cars. If you can get Arthur to service your car, you will indeed be very fortunate.

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peterlangshowroom

Feb 5, 2011

I originally was drawn to Jim Falk Lexus by the 20% discount coupon that I received by mail. I called and was scheduled for the next day. They did the service in a timely fashion. They were frendly , efficent and thorough. I would definetly recomend the Dealership and especially Manny as a contact for any Lexus owner. The comfort and ambiance and effeciency of the Lexus dealerships is a great magnate for loyal customers. Thank you for making a chore a pleasant experience.

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Brookmi

Feb 4, 2011

I've been the Executive Vehicle Coordinator for northrop Grumman Corporate Transportation Office For over 21 years. I delt with dealerships and there service agents for sometime, and i have found the Jim Falk service with mike K. to be the best out of all of them.

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KOGANESYAN

Feb 4, 2011

MIKE KASABYAN PROVIDED ME EXCELLENT SERVICE, WHEN I TOOK MY CAR IN. I WAS VERY PLEASED WITH HIS OUTSTANDING CUSTOMER SERVICE, THE WAITING PERIOD WAS AT MINIMAL, I HIGHLY RECOMMEND JIM FALK LEXUS FOR SERVICE AND PURCHASE!! MIKE WAS A PLEASURE AND VERY PLEASANT TO DEAL WITH!!

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lexusalvin

Feb 4, 2011

Arthur Rostomyan of Jim Falk Lexus in Beverly Hills has taken care of my Lexus RX 330 for several years. With his superior customer service and personal touch he keeps me coming back to the dealership for service, even though there are other dealerships much closer to my home.

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nancycollet

Feb 4, 2011

I brought my car in because one of the speakers was buzzing. They evaluated the noice and determined it was under warranty. So they ordered the speakers first so I wasn't without my car for too long. Then I brought it in once the speakers were arrived. I got a loaner car but didn't need it as it only took a few hours. Plus they washed my car. Great experience as usual!

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syd

Feb 4, 2011

I bought my IS 350 from Jim Falk Lexus, and have had a great experience with the service department. If you can get Arthur at the Robertson location, you are lucky -- A+ customer service all the way around. Others may be good as well, but Arthur is on the ball, works hard, contacts me preemptively when appropriate, takes initiative to address potential issues, etc. etc. and etc.

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smithck

Feb 3, 2011

We came to Lexus Beverly Hills to buy a car because the internet prices were better than any other dealership. We were greeted by Alex right away and he immediately started showing us the inventory. After I found the car I liked, we began the "negotiation" process. I felt like he was very fair and a great salesman to work with. We began to narrow down the price and we got it down to a $250 dollar difference. I am sorry to say that the manager above Alex was not able to meet us on the price we offered. That left a sour taste in my mouth because I don't understand how $250 makes a big difference to an auto dealership. Other than that I am 100% satisfied with my experience. Michael Heredia has been a pleasure to work with and has always answered any question I have or concern along the way. I feel very taken care of so far and I look forward to doing more business with them in the future.

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Ladygallard

Feb 3, 2011

My experience with Jim Falk Lexus has and continues to be one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with my vehicle and the service that Michael provided at the time of purchase. In addition, Michael Kasabyan has provided me with great assistance in the service department. He carefully listens to my concerns and is of great assistance throughout my visits. I could not have asked for a better service representative!

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mbsmom

Feb 3, 2011

We are long-time customers at Jim Falk Lexus and our experience with the dealership has always been exceptional. Our service rep, Mike Kasabyan is helpful, friendly and efficient. He calls with questions, estimates of further work needed and promptly lets us know when the car is finished. We have no complaints about the way our service has been handled and would recommend this dealership without reservation.

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Nhaniss

Feb 3, 2011

Arthur has been great and consistent with his service from day one. He makes sure things run smoothly from start to finish. He is honest and very efficient. I enjoy dealing with him. I wish I would have met him sooner. I will not take my car for service anywhere else as long as he is around!

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aprilkalen

Feb 2, 2011

Arthur has been my service rep since I started buying Lexus in 2007. He has always been very honest with diagnosis and pricing of the service. He respects your time and money. My job entails me driving around a lot from appt to appt. No matter how small the service was he's always been able to provide transportation so my work day is not interrupted. He is one of the top reasons I decided to continue leasing with Lexus. Many times people will say dealer service centers rip you off but Arthur does the best he can with pricing. I even shopped around on a part and he was able to get it about the same. So I might as well go with Arthur because every time I take my car in I get a complimentary car wash to! so really I feel like I'm paying less for the part! I also know that he will make sure everything is done correctly.

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brownleader

Feb 2, 2011

Working with Arthur was great. He genuinely cared about my experience. I was also happy that the loaner car was readily available. Everything that Jim Falk and Arthur could do for me was done, which is all that you can ask for. Thank you very much for being local!

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jennygla

Feb 2, 2011

Use Jim Falk for my Lexus service. Eddie is my service rep and he is the best. ALways feel like he treats me fairly and keeps me informed about my repairs. Only have one complaint is that it takes too long get your car when you come to pick it up. Took about 10 minutes on my last visit.

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rafaelgonzalez

Feb 2, 2011

Great customer service and very professional. I really appreciated the professionalism and quick service. I also appreciated the loaner vehicle provided while my car was in the shop. The details on the billing summary also explained everting that was involved with the service provided. Thanks Arthur!

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raffih

Feb 2, 2011

From the first phone call to the moment you drive your finished car out of the driveway, dealing with Lexus of BH and particularly with Arthur Rostomyan is the best car servicing experience possible. He is very accommodating, always quick to respond, and explains everything in a clear and concise manner... can't get any better...simply the best :)

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just4biz

Jan 7, 2011

I was in the process of purchasing a 2010 HS250 and wanted to just take a test drive at a local dealership since I was shopping for the best deal online. I walked in and was greeted by this wonderful lady. She was very helpful and showed me the model on the showroom floor. After I sat in the vehicle to check the legroom (Im 6'0), she said that was the last one and did I want to test drive this one ? I said yes and arranged to come back within an hour after getting some lunch to try it out. I returned and the car was ready for me in the garage area. After a brief drive I was completely sold. Tana explained all the bells and whistles to me as we drove down Olympic Blvd and came back up Wilshire. Nevertheless, I ended up purchasing that same vehicle that evening. Tana is a great asset to Jim Falk Lexus and everyone including the lady in finance, made this purchase a pleasant one. I cant wait to come back for my next vehicle. Even though it is located in Beverly Hills, the caliber of service was more than I had expected without the fluff. I would recommend any and everyone to look to Jim Falk Lexus for their next vehicle.

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lorilascola

Jan 4, 2011

I purchased a 2008 400h at the end of December, 2010. I could not be happier with the purchase of this car and the customer service I received at the dealership. I drove to Jim Falk Lexus of Beverly Hills from San Diego, CA to pick up my car which was over 2 hours drive each way. I made the right decision when I chose this dealership. I am a business person and did appreciate the no nonsense approach to buying a car. The price of the car was a good value with the low miles and Alex had it ready for me to test drive when I arrived. I am glad that Alex spent extra time with me to patiently explain all the "bells and whistles" the car had. He even put the earphones on and tested out my dvd player to make sure it was okay. Alex programmed my bluetooth for my cell phone so I didn't have to. This extra service is worth the drive! An extra thank you too needs to be extended to Orod Makou the Fianance Manager who was friendly and helpful when explaining the options I had when financing and the transaction was so quick, I was surprised. Orod took the stress out of the business side of the "deal" and was very easy and nice to deal with. Jack and the service senter was helpful and the service areas were very clean and efficiently run. Thank you all for your great service. I will recommend your company (and the above people I mentioned) to everyone I know.

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rabinsdad

Dec 26, 2010

This is a very friendly dealership. Do not get intimidated because it is in Beverly Hills. The pricing is very fair and negotiable. My salesman Jin Cho was very friendly and went out of his way to get me the best deal possible. When my lease is up there wont be any other dealership that I would deal with.

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leonknoles

Dec 23, 2010

What a wonderful experience. All three employees handled my girlfriend and I perfectly. Alex couldn't be more helpful. Kip gave me great options and Safi made it very relaxing and non stressful. The paperwork was easy and both cars were ready when we arrived.

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debbie

Dec 20, 2010

completed my 2nd lease from Jim Falk Lexus and it was a great experience. Sales person Andrew Einhorn was very professional, friendly, knowledgeable and patient. After I shopped around I felt confident I got a good deal and was pleased to be able to go back to Andrew for the 2nd time. Bianca in the finance dept was also very professional and FAST!

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haigo10

Dec 20, 2010

jin was very kind and patient with us throughout the course of this deal, and we really appreciate all the time he took with us until we finally agreed and found the right car at the right price to make this happen. we will refer associates to him asap

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drumline

Dec 14, 2010

I don't think I'm alone in saying that I hate going to a car dealership b/c no matter what it usually ends up being a pretty pressure-filled and annoying experience, which is why I was so pleasantly surprised by my experience with Jim Falk Lexus. My sister's car had just gotten totaled so we were looking for a brand new car for her, and decided that a lexus would not only be a nice luxury car but reliable as well. We came to Jim Falk b/c of such a horrible experience with a ridiculously pushy and rude saleswoman from the santa monica lexus dealership that didn't know anything about the car and never once made us feel welcomed or attended to. As soon as we walked in to Jim Falk, Michael greeted us warmly and told us to have a look around while we waited on the salesman that we had spoken to earlier. Since it took a bit for him to get to us, Michael offered to take us to the car and started to explain some of the features. Again, with my past experience I'm still waiting for the pushy sales pitch, or the dishonest figures, etc. and was so pleased that none of that happened. Not only was he extremely knowledgable about all of the cars in stock, but he knew how they compared to comprable vehicles and went so far as to stay an extra hour n' a half after the dealership closed to explain how to use every feature on the car once my sister had finally decided to seal the deal. While it took some time to come to a deal that my sister was okay with, we couldn't have asked for more friendly, upfront, honest, and pleasant salespeople. They were the definition of customer service and made us feel good about spending the money at that dealership as opposed to anywhere else. Great job Michael and to the entire team, I would definitely recommend you, you guys were awesome from start to finish.

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analogkid

Dec 13, 2010

The dealership went beyond my expectations on both value and customer service. Peter Rangar is a true asset to the establishment and I never felt pressured or uncomfortable. The selection of vehicles was excellent and please notice the pricing is done very aggressively and the condition of the vehicles were better than other places I looked. I even looked at Newport Beach Lexus.Ask for Peter, he will take good care of you.

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chtark

Dec 5, 2010

I was looking for Lexus Dealer. Especially in This Christmas season , discount was good opportunity. The reputation of Jim Falk Lexus was good too. I met this salesman , Jin Cho. Fisrt of all, He could speak Korean very well. I was comfortable about that. In the process of Deal , It was not easy for me. But I made a choice, and I got new 2010 Lexus RX350 now. 4*4 Full options! I'm so happy about this christmas present. and really Thank God and Jin Falk Lexus. Happy Christmas!

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jdjang

Dec 4, 2010

My usual experiences with car salesmen are negative, to say the least. It was different with Jin. He was polite, helpful and most of all, did not pressure me in any way. Even after the purchase, he is always available to answer any questions or to make suggestions. I would not hesitate to recommend Jin to my friends. In fact I already have.

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joserus

Dec 3, 2010

This sales representative found the car and the deal that that I was looking for and made the whole process effortless for me in a very timely manner which far exceeded my expectations. I would definitely recommend him and this dealership to friends and colleagues.

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berardi.n

Nov 27, 2010

I went to the Jim Falk Lexus of Beverly Hills dealership after having a great interaction with "Peter Rangar" over some e-mails on a Lexus RX I was interested in. The dealership has a great website for seeing their inventory. Then when you e-mail a question, you receive an answer very quickly. Peter was amazing both over e-mail and in person. There was no pressure on buying the car. He knew what I wanted for a car/what I wanted to spend. Only being a little off of what the dealership wanted, he made it happen. The other great part, it was completed within just 3 short hours. This was a GREAT car buying experience!

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cindy68

Nov 19, 2010

I thought I was happy when I bought my RX400h (April 2010) with Blaine. It was after hours, he showed us the car, & though it had a rear camera, he backed my future car into a parked car. (Annoying)He also sold me on getting xzilon. They told me I'd get a call within a week to schedule it. A month went by & I had to call them. I had several problems with things they promised, versus what they delivered until I had to point out that THEY promised this & that. I never got the xzilon, I also never got the refund. Been asking since May via phone, in person, or email. Recently in Oct, Morgan called me back since Blaine is no longer there & I was told Orod was the only one who could help since he was the finance manager who worked on my account. Oct 19, got an email saying he'll look into it. Today's Nov 19 & I've heard NOTHING from them.I've never dealt with such unprofessional people before. Though they have a good reputation, don't be fooled. Be careful before you cut a check & make sure they come through with everything they promise or you'll be screwed like I was. Complete waste of time.Also, I never write reviews, but they will ask you time & time again to give them GREAT RATINGS, but I'm not a liar. They asked for it, I'm telling it how it happened.(**EDIT: If you buy from them & end up having problems, you should DEFINITELY get the Customer Service Manager Regina involved. Sofar, she's proven to be more interested in helping to solve this mess than anyone else.)

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dseewack

Nov 7, 2010

Jordan was a professional and courteous sales professional. I would definitely purchase another car from him.. I originally visited the dealer to evaluate the car and take a test drive. Jordan followed up with me to ask if there were any other questions I may have had......I was happy he followed up and earned my trust to complete the sale..

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larrys2k

Oct 26, 2010

As reliable and friendly a dealership you could find anywhere. Michelle Liddi, Client Rep and Bianca White, Finance Manager were very helpful. Lexus is a great brand and Jim Falk Lexus a great representative of the brand. With personnel like Michelle and Bianca, one couldn't do any better.

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ceceroman

Oct 23, 2010

From the moment I stepped into the Jim Falk Lexus of Beverly Hills showroom to the very last handshake. I felt excited, welcomed, informed and completely satisfied. Andrew was great! He took his time explaining every detail my Lexus IS 250 has to offer. He was helpful, patient, informative, and efficient. He made my Lexus buying experience a COMPLETE PLEASURE.Bianca in the finance department was helpful, sincere, and efficient. She made me feel like family. Her smile and positive helpful attitude made this a wonderful, quick and smooth buying experience. They had me in my beautiful Lexus IS 250 and on the road in less time then I could have ever imagined. The most important part is ... I feel good about my purchase. I am a COMPLETELY SATISFIED Lexus customer for life. Thank You Jim Falk for employing such wonderful, helpful, friendly staff.Sincerely,Cecelia Roman

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carolmassie

Oct 18, 2010

This was by far the most amazing car purchase I've ever made. Every aspect from sale to product introduction to paperwork was painless and friendly. I couldn't ask for a better experience at a dealer.I would recommend Jim Falk Lexus to anyone who wants a beautiful car and a seamless buying experience.

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chungmin

Oct 18, 2010

I've never experienced service like this dealership. The moment i walked in it was like family, i was offered coffee, even a meal when working through my next lease. I think this was one of the best experiences, and i will definitely come back for another car in 2 years.

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mattlashey

Oct 15, 2010

I had a great experience at Jim Falk Lexus. Thank you to Tana Harrison, who worked hard to provide me with a great deal, and even followed up with me a week later to inform me of a new incentive program that helped me to get a price I was ultimately very satisfied with. Bianca WHite was also very helpful and efficient. I appreciated everything you all did.

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sevilla77

Oct 14, 2010

This is the second car I have purchased from Jim Falk Lexus. Both experiences have been very good. The service, pricing and professionalism is the best. Andrew Einhorn is a great salesperson. He really sell cars to build relationships not just to make another sale. I recommend Andrew and Jim Falk Lexus to all of my friends and look forward to my next purchase with them.

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madkerber

Oct 8, 2010

We have owned 5 Lexus' since purchasing the first LS400 in 1989, to the present SE430 and SUV Hybrid.Our current vehicles were purchased through Jim Falk Lexus, and we could not be happier with the wayboth deals were handled. Bianca White managed the financial details, and Morgan Osequeda the sales/paperwork. My husbands schedule made it impossible to go into the dealership, so without hesitation, Morgan came to us. Everythingwas signed, and the deal was done within 3 days. We finally found the kind of service we have been looking for.Without question, this was the most pleasant car purchasing experience either of us have ever had, and weplan on using Jim Falk Lexus exclusively, from now on. We would recommend them to anyone wanting to purchase anew, or used LexusRandy & Madeleine KerberLos Angeles

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sasasa

Sep 30, 2010

Andrew is very professional and helpful. I think that he would be a great person to work with. He knew about all the different models and explained the differences very patiently. He did not push for a sale and I felt that he was forthcoming at every step of the negotiation.

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yoelyeshurun

Sep 23, 2010

I had a great experience working with Safi, Phil and Jin.3 of them are very friendly, welcoming and extremly helpful on explaining on the cars, features, benefits, etc.More and beyond - Safi who is the sales manager helped me to get a lower financing rate from what I got through my own financing option I found.Safi tried to accomodate me as much as possible and was very flexible with my terms.I do highly recommend you, when you go to Lexus Beverly Hills, ask for Safi, Jin and Phil.All are great guys.Thank you,Yoel

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Ghulam

Sep 19, 2010

Coming into Jim Falk Lexus Dealership in Beverly Hills, we were welcomed by very friendly and helpful people. We were greatly assisted by everyone there and we got all our questions answered truthfully and that was one of the biggest reasons why we left that dealership with a new car. The people working there made us feel at home and walked us through every step from which car we wanted and all the way to how the car works from inside and out. Mr. Safi, Jordon, and Orod helped us with everything and we greatly appreciate all the things they did for us.

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rbanchik

Sep 17, 2010

I bought a new RX from Morgan and Michael. Michael helped me with the test drive, spent as much time as I needed, pulled out different colors, etc. Morgan communicated pricing via email, had the car I wanted, and went through explaining the car, a final test drive and all paperwork. Michael and Morgan helped my schedule by delivering the car and reviewing all the car's features at my house later that day. Very smooth transaction and helpful sales process.

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sully123

Sep 4, 2010

Both Bianca (finance) and Morgan (sales) were honest, forthright, sincere, helpful, personable, and communicative. Lexus of Beverly Hills is lucky to have such quality, attentive employees and any dealership would be lucky to have assets such as these two. Thank you for such incredible service, and a simple, smooth process to purchase my IS 250!Thank you, thank you, thank you!!!Brett Weinberg

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mikeparlett

Aug 29, 2010

I just bought a preowned Lexus GS 350.Although I gave the dealership and Andrew Einhorn the salesman and really hard time over the price they were honest, professional and accommodating at all times.Andrew was humorous and energetic but also made me feel confident in his ability and knowledge of the car.There are the usual shady dealers out there but overall I was very happy with the way I was treated and am looking forward to a continued relationship with Jim Falk Lexus in the future.I am sure my first service will be a similar experience!Thanks you guys for the great experience and smooth transaction!

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dyonai

Aug 28, 2010

Very professional treatment, normally I do not enjoy dealing with car salesmen or car saleswomen. But I was very pleased with Morgan Osegeuda's professional approach. We also received a great price on our Lexus and the vehicle had very low miles.I would recommend Morgan to anyone who wants a great deal.

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Minky

Aug 26, 2010

They were extremely efficient, responsive and very competitive, their customer service was impeccable - no pushy salesmen here. Quality of the process of purchasing a new car was made simple and informative and they follow up regularly. I have continued to ask questions with quick responses.

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colemannancyl

Aug 25, 2010

We have been shopping for a "particular" pre owned Lexus for quite a while. We wanted one interior color and would consider 2 exterior colors. We broadened our search to a 500 mile radius and contacted several Lexus dealers in the search. Some of them never returned our call. We were immediately impressed with Jim Falk Lexus and Andrew Einhorn, not only because of their courtesy, but also with Andrew Einhorn's constant communication with us. He contacted us by both email and phone whenever something new became available and finally, when the car we were looking for came into their showroom as a trade in on a newer car. Mr. Einhorn was ALWAYS professional and never pressured us. His communication skills are excellent and we never had to wait long for a reply when we contacted him even in the later hours of the evening. We were surprised when we sent him an email after 9:30PM thinking we would get a response the next day. It came within minutes. It was truly the most pleasant purchase experience we have ever had. Orod made the financial transaction quick and yet explained everything we were signing thoroughly. We both appreciated the fact that he was organized and expedited the process in a timely manner. Based upon our experience with these two people, we would not only return to buy another car, but would have no hesitancy in referring them.

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JREZ

Aug 23, 2010

MORGAN WAS ONE OF THE MOST COOPERATIVE AND PROFESSIONAL SALESPERSON WE HAVE SEEN EVER AT ANY DEALERSHIP. WE ARE USED TO BMW AND MERCEDES BUT HE HAS MADE US A BELIEVER OF LEXUS NOT JUST BY SELLING US THE CAR BUT THROUGH THE RELATIONSHIP WE HAVE BUILT WITH HIM. I STRONGLY ADVISE EVERYONE TO GO TO HIM WHEN PURCHASING A VEHICLE THROUGH LEXUS.

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losangeles54389

Aug 18, 2010

From start to finish Michelle is the best. This is the second vehicle I leased from her. She answered every question, responded timely and is wonderful to deal with. Bianca is in finance and I had a terrific experience with her. She explained everything. I was in & out in no time!

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coffeern

Aug 14, 2010

Our experience far exceeded our expectations. We had a awesome experience. Morgan and the entire staff treated us like family. I was actually sad to leave. Morgan is an outstanding salesperson. His professionalism and his friendliness are just two of his qualities. He was more than patient with my husband! What impressed me the most was the personal care we received. Morgan was more interested in us being satisfied than making a sale. That is very rare in these hard economic times. I have been looking at a Lexus for approximately 5 years and became very serious this last year. I did my homework and had contacted several dealerships. Many close to your area. Of all the salespersons I spoke with none were as sincere as Morgan and I truly mean that. Most of them I felt wanted to make a sale. I understand that and that is what they do, but not one was as concerned about what I wanted and my needs. There was absolutely no high pressure sales pitch. When I left the dealership I felt very comfortable and confident that I got the best car and deal anywhere in California. The car was in mint condition just like Morgan said it was. (He actually went to the lot and inspected the car and then called me back with a report). I was NOT disappointed. I am very happy with my new car and the outstanding service I received. That includes the Manager and our Financial Manager, Orod. Thanks again to everyone at Jim Falk. I will be back to purchase future Lexus cars as well as passing the word onto family and friends.

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rodensor

Aug 11, 2010

Kip Miles and Andrew Einhorn earned the highest ratings. They are both superior salesmen. Andrew has a complete knowledge of every car in their inventory and proved extremely friendly. It was a good experience doing business with both gentlemen. They have also earned a new client for life.

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alanger1

Aug 10, 2010

I bought my second certified Lexus from Jim Falk Beverly Hills - another excellent experience.I worked with salesman Michael Heredia who was honest, approachable and very easy to deal with. And wrapped up finance with Bianca White who was friendly, and answered all my questions. They both made the purchase process very easy, enjoyable and at the end of the day, I drove out of the dealership with another quality Lexus product.

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jasontro

Aug 10, 2010

There are many dealerships in Los Angeles, but one stood out among the others to me...Jim Falk of Beverly Hills! My experience with Andrew Einhorn was great from beginning to end and met all of my standards...honest salesmanship, a great price and amazing customer service!

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Esteigen

Aug 5, 2010

I have never had such a great experience buying a car as when I met Jordan Simon at Jim Falk Lexus of Beverly Hills. He was professional, funny, honest, and overall a great guy to buy a luxury vehicle from. I wanted to get a certified used fuel-efficient SUV and was initially thinking of getting a Toyota Highlander Hybrid, but after test-driving and checking out the certified used Lexus RX400h, I was sold. I will definitely recommend this dealership to anyone. Jordan personally did the final touch-ups on the detailing while I was there and made sure the final spots came off. He spent over an hour teaching me the navigation system and various options of the Lexus. The overall experience was relaxed, friendly, and a no-pressure situation. Now I am loving my new certified hybrid and I have Jordan Simon and the entire staff at Jim Falk Lexus of Beverly Hills to thank for it.

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baileybob

Jul 22, 2010

First let me say that I have never had a good experience at a car dealership regardless of carmaker. But I just picked up my new IS250 from Jim Falk Lexus in Beverly Hills and couldnt be more pleased with the entire experience. Morgan Osegueda (internet sales) was courteous and professional, answering all of my questions with great patience. I am not one who deals well with typical sales tactics so I appreciated his straightforward manner. And I found his low-key demeanor helpful in getting me through the whole process as car leasing/buying is usually very stressful for me. I was also impressed with (finance manager) Bianca White. She explained everything quickly, but thoroughly, making it a painless process as well. I kept waiting for the other shoe to drop but it never did. No high pressured sales pitches here. I highly recommend this dealership and look forward to visiting their service dept. too.

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wtaylorhi

Jul 15, 2010

I enjoyed my experience at this Lexus dealership. The used car prices were excellent. The sales personnel was very personable and professional. I was an out of state buyer and I really appreciated my sales person, Tana Harrison for picking me up personally at the airport.

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NewtoLA

Jun 28, 2010

I just moved to LA and needed to buy a car quickly. I looked online and had my heart set on a BMW 5-series. After 3 disastrous run-in's with BMW dealers across SoCal, I decided on a GS350. I bought a CPO from Jim Falk and had a great experience. Marc Rose and Morgan Osegueda were attentive, communicative, honest, and most of all, not pushy. The car also handled better than other CPO's I saw around LA, which tells me that Jim Falk CPO's are actually certified, not just labeled as certified. Other dealerships seemed more interested in nickel-and-dime conversations, whereas Marc and Morgan were interested in getting me in the right car. Marc is/was always available, even working on Father's Day. For a first-time buyer he and Morgan made things easy and comfortable. If you are looking for a CPO Lexus, I'd recommend Marc and Morgan to anyone looking for an attentive and honest sales team.

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leorram

Jun 21, 2010

This dealership was very nice, quick, and all the representatives truly embodied what it means to sell Luxury brand cars.Sergio was very funny, Kip worked with me on the numbers to my satisfaction, and Kathleen explained the finance process in a way that made me feel very happy and secure leaving with my new lease.

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mmalloy

Jun 7, 2010

I researched several cars before deciding to purchase a certified used Lexus RX350. I contacted Morgan Osegueda from Jim Falk Lexus of Beverly Hills and can honestly say this was my best car buying experience. Morgan was polite, efficient and professional. Great price and financing!

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Gary Brown

Jun 1, 2010

It is an absolute delight to recommend Jim Falk Lexus of Beverly Hills to anyone who is even remotely considering a new car purchase. In a day and age when truly excellent service is becoming the exception, rather than the rule, the folks at Jim Falk Lexus completely shattered that myth! When it comes to making a major purchase I am somewhat rigorous in terms of doing my research and having gone online and test driven every luxury sedan that I might be interested in I decided to purchase a GS 350. The issue then became "Where can I get the best overall value in terms of purchase price, terms, financing, and service?" After contacting and visiting several Lexus dealers in the region, I came away with two distinctly different types of experiences. There were two dealerships where I was definitely exposed to the "hard sell" and I am about the last person who responds positively to that approach. Thinking that I would probably not be able to find a good deal at any dealership in a Beverly Hills zipcode, a member of my family strongly encouraged me to contact the internet sales division of Jim Falk Lexus and I accessed them via the internet. I was contacted by Morgan Osequeda and over the next couple of hours and days we negotiated via email and over the phone before I ever entered the dealership. Throughout the entire purchasing process Morgan totally read me correctly and was informative without ever being pushy - at all. He never acted like he was doing me a favor which is quite refreshing in the sometimes snooty world of luxury sedans! As a sales person, this guy is a keeper!Having figured out the exact model I wanted he and Sales Manager Kip Miles found the car configured precisely the way I wanted it and with some modest shipping charges it arrived a week later, as promised. Morgan called me literally within 15 minutes of the car's arrival and I went in the following day to close the deal. From there, I worked with Orod Makou and Kathryn Marenzi, both of whom helped tremendously in terms of explaining the various warranties and what would or would not make sense for me. I could not have been happier with the terms they agreed to and with the friendly and professional manner in which they assisted me. I typically enjoy the art of the deal, with apologies to "The Donald", and the folks at jim Falk Lexus in Beverly Hills made this the most enjoyable car-buying experience in my entire life.The contrast between one of the other dealers and Jim Falk was astounding when it came to negotiating various aspect of this purchase.For example, when negotiating with one dealer, it became clear that I would be able to get a good price on the car but that they were going to gouge me in terms of any after-sale accessories such as upgrading the wheels. One dealer quoted me over $ 2,000.00 ABOVE the retail price for a particular set of rims. I thought to myself, if this is how they are treating at the time of purchase, how are they going to treat me when I need service after the purchase.My experience with Jim Falk Lexus on the same issue was 180* different. I obtained the exact rims from them for significantly less than retail in order to sweeten the deal. Jorge in parts was able to find the wheels I wanted and had them hot-freighted to the dealership, at no extra cost to me, and put on my new GS 350 just one day after I purchased the car! Now THAT'S SERVICE !It is obvious to me that everyone at this dealership clearly sees themselves as part of a larger team and I as the client am the clear beneficiary of their work ethic, creativity, genuine friendliness, and now feel like part of the same family and was welcomed as such as I took possession of my new car. These folks have an incredible business model and it clearly is working for them. They have earned my trust and I am certain that they will not take that trust for granted. I simply cannot thank enough all of those involved who assisted me in making this purchase.If you want a great deal, inspired service that will easily meet and likely exceed your expectations, blended with a group of professionals who have exceptional knowledge about their excellent product, this dealership is the place to go ! The best summary I can offer is this: I am already looking at purchasing another car for my wife from this dealership. Sincerely,Dr. Gary Brown

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halslade

May 28, 2010

What a surprise to find a competitive Lexus dealership in Beverly Hills, CA. The pricing was excellent. Blaine Gray spent time showing my wife and I the cars available and with no pressure. I went on line and found what I wanted and negotiated price and loan rate on the phone. By the time I arrived for the final signing everything was ready.

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yaakovwolf

May 24, 2010

The dealer was freindly and cetious. We came in to shop and compare never expecting to make a deal happen. Blaine made the deal happen in th price range we wanted.It was a pleasure working with Blaine and we were going to go to BMW after him but never needed to. I would shop with Lexus again and work with Blaine.

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TPlummer

May 14, 2010

My apology for my late response in regards to my experience with your dealership on Apr-16-10; Ive been working long hours and go home to tons of home-work.First of all I would like to say that Mr. Arthur Rostomyan and his team at the Jim Falk Lexus Service Department on Robertson Blvd. I believe that Mr. Rostomyan is a role model for your dealership! He has demonstrated:1)Vast knowledge of my vehicle2)Exemplary Customer Service3)Prompt follow-up phone calls4)And an amazingly humble demeanor.I have dealt with other dealership but none can compare to the service I received from Mr. Rostomyan and his team. Lexus is very fortunate to have him apart of this dealership and I will continue to recommend this particular dealership to my friends and family members.Thank you for the experience!Tisha Plummer

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scott6543

May 10, 2010

Very pleasent experiance, friendly and helpful salesman. He was helpful in trying to locate the exact vehicle that I wanted and he was helpful in getting me a fair price. He went well beyond the call to duty when he personally delivered the car late at night

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socalguy24

May 4, 2010

Jordan was great!!Pros: You can actually trust the sales dept.Cons: Don't know about the service dept. yet.My wife and I recently had the pleasure of leasing an HS 250h from Jim Falk Lexus. I called around and tele-shopped prices throughout all of LA. Everyone is hungry to sell a car right now and I'm confident that I got a great price.... over the phone. Then the moment of truth:will Jordan and Safi (a great manager and a man of his word) beat thelowest price in all of L.A.? By now you've guessed that they did, butthe no hassle, no haggle manner in which they did it was veryimpressive. I can't promise your experience will be the same however, I am confident, after dealing with every Lexus dealership in LAex-Keyes (Ilya, what happened buddy?) that there is a huge disparityin the Relative BS Factor (RBSF) between Jim Falk Lexus (specifically:Jordan, Safi and Kathryn) and the other dealerships. Kathryn infinance was great as well. She has a straight forward pitch that Iappreciate. Best of many experiences I've had at a car dealership andfrankly, I was expecting a nightmare because you really piss peopleoff when you shop around over the phone (a livid manager at SantaMonica Lexus made this clear, like I shouldn't care about getting a good deal). Also of note: Wally at SM Lexus was great to deal with aswell but I didn't want to buy from a manager that's gonna yell at acustomer, on principal.Also, Jordan knows a lot about the navigation system and has helped me out many times since we bought. Instead of being annoyed he seems to enjoy helping.Full names:Jordan SimonSafi NabiKathryn Marenzi

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suzieroth

May 4, 2010

Blaine Gray was great to work with, super friendly, very helpful in answering lots of questions when he walked through all of the functions of our new Lexus. He delivered the car to our house (which was great because we have a newborn) and patiently helped us understand all of the features of the navigation system.

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akimura

May 4, 2010

Very professional and a pleasure to work with. Salesperson thoroughly reviewed all the features of the car. blaine was very attentive to delivering a car that was "perfect", so that I it would exceed my expectations. Everyone at the dealership was very friendly. It was a positive experience to be treated as a valued client.

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nuvoso

May 2, 2010

Was looking to buy Lexus RX 400H and search on Lexus website. Found the best price on the car that I needed at Jim Falk Lexus. I made an offer and this Internet guy named Morgan Osegueda reply and with a couple of emails exchange we close the deal. When I arrived we were treated nicely. Morgan did a great job. The finance Manager was cool as well. His name was Orod Makou. If you are looking to buy a new or CPO Lexus, I would recommend this dealer to anyone who want detail attention and good price.

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peace1108

May 1, 2010

I strongly encourage anyone that is interested in purchasing a Lexus to visit and/or make your Lexus purchase at Jim Falk Lexus of Beverly Hills. This is my 2nd purchase from Jim Falk BH. My 1st purchase was in 2007 I was treated like royalty, which set the bar. April 2010 I made my 2nd purchase which exceeded my extremely-high expectations. +Dale Rickard (Sales Consultant) was absolutely phenomenal. Dale was very personal, Dale made sure my Lexus was equipped with all of the bell/whistles. Bianca White (Finance Manager) was a breath of fresh-air. Bianca thoroughly explained the all of the necessary paper work with me in detail. Bianca looked out for MY best interest. I left Jim Falk BH not only with a Brand New Lexus, I left, once again feeling like royalty and as if I made a positive investment. +Any dealership can sell you a vehicle, +Kevin Wuepper and the Jim Falk Senior Management Team should feel very proud to have Dale Rickard and Bianca White on the Jim Falk BH Team. +Sincerely, C. Jones

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JSellner

Apr 30, 2010

Eddie takes fantastic care of our two IS models. Whether we need a loaner or shuttle service, we're never inconvenienced when we need to bring our cars in. Our cars get great service and always come back to us freshly washed. Always courteous, Eddie lets us know whenever something's wrong with the cars or parts need to be replaced, and keeps us informed about our car's status.

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reneelv16

Apr 26, 2010

True professionalism in every sense of the word. We were looking for an LX that had all of the upgrades and could not find one here in Las Vegas - the local dealership was not even interested in trying to find one for me so I did my own shopping around and found that it would soon be arriving at Jim Falk Lexus of Beverly Hills. Blaine Gray, our salesman, coordinated everything and made sure that he kept us updated with information regarding when the LX was due in and we then coordinated when we could pick it up. From the very first email and phone call, I knew that this would be a positive experience and it certainly was. When the lease is up in 3 years, we plan on returning here to get the latest and greatest at that time. Even though we had a long trip, as it is 5 hours from Las Vegas (so 10 hours round trip minimum) because of the service and experience we had we would do this 100 times over.

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Daysun

Apr 25, 2010

Mr. Weber was incredibly welcoming and informative throughout the purchase process, listening to our needs as car buyers and working with us to get us the car we were looking for. He respected our research and our time, and was a consummate professional. We would certainly recommend him to any of our friends looking to buy a Lexus. Bianca handled the financial aspects of the deal and was thorough, fast, but explained everything she was doing and made sure all of our questions were answered. Jim Falk Lexus is a fantastic dealership and made our car buying easy and issue-free.

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cbgosu

Apr 13, 2010

I have nothing but praise for this dealership. They are professional, courteous, and knowledgeable. I visited almost every Lexus dealership in Southern California and no one else compared. Morgan was able to locate the exact car I wanted at one of the best prices in the city. He took care to walk me through each and every feature of my vehicle and has followed up several times to ensure that I don't have any questions about the car - I have never had another salesperson do this and it speaks volumes about Morgan's professionalism and the quality of service you will receive at Jim Falk. Bianca, the finance manager was great as well. She explained every part of the financing process, took me through all my options and made sure I was able to save as much money as possible. It was a no-pressure deal and by far the best auto purchase transaction I've ever experienced. I would recommend this dealership over any other dealership in the city, Lexus or not. If you've never thought of giving Lexus a try, check in with Jim Falk of Beverly Hills. You won't regret it.

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carron

Apr 9, 2010

We had a great experience at Jim Falk Lexus. The employees are friendly and knowledgeable. Sergio Atto was a great sales associate and worked with us until we got into the car of our choice. Kathryn Marenzi was also very warm and helpful and walked us thru the financial process in a clear and caring manner. I would highly recommend the Beverly Hills team to anyone looking for a new car. There were no elitist attitudes.

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mechal123

Apr 8, 2010

My buying experience at Jim Falk Lexus was great for many reasons first they had the exact car that i wanted with all the features that i wanted. everyone of the staff was very friendlily and helpful from the valet that parked my car to the finance Director (Kathryn Marenzi) that helped me finish the paperwork. plus the sales man (jin cho) was welling to work with me on the price and gave me a better price then any other Lexus dealer that i went to. i would defiantly recommend Jim Falk Lexus to anyone who is looking to buy a car.

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TWhitty

Apr 8, 2010

We had a great experience buying our used Prius from Jim Falk Lexus. All of the staff we dealt with were professional and pleasant, and the facilities were clean and comfortable. Kathryn in the finance department went out of her way to be friendly and helpful, providing advice beyond what was required of her and generally making a stressful experience (as any car purchase is) a fun one.Next time we are in the market, we will definitely go back and see what they have in stock.

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SSTEARNS

Apr 7, 2010

I am very pleased with the experience that I had at this dealership from start to finish. In particular my sales associate Jordan was friendly and extremely knowledgeable and additionally honored his original quote to me which means a lot! Jordan has followed up with me several times since I made my Lexus purchase. With this type of care and service I expect to be a loyal customer for years to come.

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hergan

Apr 2, 2010

This dealership was the best that I have come across. Courtesy is very important and is much appreciated. I am also very happy with the price I was given. I am also happy that these dealers were actually willing to deal. They took their time to explain all the necessary knowledge of the car. I was even told to make another appoinment just incase I had any more questions or didnt understand everything. What a difference comparing with previous dealers .I will comeback for another car soonand of course I will highly recomend this dealer. Thank you

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mgoldin

Mar 23, 2010

This was a very easy buying experience! Blaine was most helpful and I am loving the new car. The dealership clearly caters to the luxury buyer, so service & environment there are very good. I was able to begin negotiations via the Internet & email and complete them in person. When I met with the Finance guy to sign papers he was prepared and it took very little time. This is my 4th purchase from this dealership.

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DPort1

Mar 16, 2010

I spent countless hours on the internet searching dealer sites, AutoTrader, Cars.com and Edmunds.com for a GREAT deal on a low-miles Certified Pre-Owned LS 460. I researched Costco's buying service, Kelly Blue Book and AAA. I found my preferred color combination, with all the options and more, at Jim Falk. I assumed that their price would be higher because it is located in the heart of Beverly Hills. Much to my surprise I got a great deal, great financing rates and service was impeccable. I shopped the negotiated price with other Lexus dealers. Not only could they not match it, but they assured me that I could not get it for that price. I DID!!! Buying from Jim Falk was a very pleasant experience. Everyone was professional, knowledgeable, good listeners, warm, personable and worked well as a team. Whenever one of them had the day off, someone else filled in seamlessly. They were attentive, but not pushy. From test drive to delivery, everyone was helpful. After I purchased the car, one of my salesmen spent an hour showing me how to use the equipment on the vehicle.This car buying experience was the antithesis of the stereotypical cold, tedious, hard sell.

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harrysmith

Mar 12, 2010

We recently purchased a used vehicle from Jim Falk Lexus. Compared with other car purchases that we've made, it was a pleasure to deal with Andrew. He was genuinely friendly and honest with us. Following that, we received fantastic treatment from Kathryn Marenzi. Our children were getting restless but Kathryn took the time to talk to them and ensure they were happy in the customer lounge. She is a breath of fresh air compared to many other finance professionals we've talked to!

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nrivani

Mar 3, 2010

Kathryn was very helpful and kind to me and my family. She was professional and knowledgeable. While the sales lady was not clear when answering my questions, Kathryn was very polite and patient with me as I bought my first car. She explained everything in detail and tried to fill out the paperwork ASAP.

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jackie1978

Feb 27, 2010

Mr. eric parker was extremely friendly and helpful.He made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above and beyond my expectations. Overall great customer service.sy

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jonwilling

Feb 22, 2010

I bought a Certified Lexus IS 250 from Blaine Gray at Lexus of Beverly Hills and he was fantastic. Explained everything I needed to know about the car, was very knowledgeable, and was not a "pushy" car salesmen. I would highly recommend him to anyone!

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dkent

Feb 19, 2010

Feb 12, 2010Dear Jim Falk Lexus,I just wanted to write to you to express what a wonderful experience I had getting my 2009 Lexus IS 250 serviced this week. I called on Monday and the receptionist was very helpful in finding a time to bring the car in that worked best for my schedule. I came in at 10:00 AM on Tuesday for my appointment with Jack and he was right there to greet me. Not only did Jack greet me, but everyone in the entire service department stopped what they were doing to come up and meet me, as if I were the President of the United States or something. They all knew me by name and asked if my mother was feeling better. Somehow they knew that she is currently recovering from gall bladder surgery and their sentiments and well wishes made me feel wonderful and were very helpful during a difficult time. My mother is doing fine by the way, thanks no doubt to the prayers that your servicemen made on her behalf.Jack informed me that my car would need some minor maintenance and that it would be ready in 90 minutes. He gave me the option of using a loaner car or waiting in the customer lounge until it was ready. Since I literally had nothing else to do that day, I decided to wait in the customer lounge. Im serious, I didnt even have plans to do so much as eat for the rest of the day because I am on a new diet that restricts me to eating just one meal a day at 7:00 AM, and I am fed the rest of my meals intravenously while I am sleeping. I walked into the customer service lounge and was delighted to see not one, not two, but THREE coffee machines ready to serve me. I looked back and forth at each machine for what must have been 20 minutes trying to decide which to get my coffee from. I noticed that employees were gravitating toward one machine in particular, so I decided to go with that one. Let me tell you, I have tasted fresh coffee in Bolivia, Peru, and Honduras, picked straight from the pod and plunged into the coffee pot, but that tasted like Folgers Insta-Brew compared to the rich, bold flavors of the coffee from this machine. Seriously, there must be a tiny version of Juan Valdez himself in there making this coffee because it was CRAZY good. While drinking my coffee I was delighted be able to use your big screen computer while simultaneously watching CNN on your big screen TV. I was also delighted that there was no firewall to block some of my favorite websites, which I believe are illegal to view in some states, so I had a fantastic time, although I cant say the same for the other customers in the lounge with me who looked pretty uncomfortable. At around 45 minutes into my wait, I came down with a severe case of appendicitis. I was certain that I would have to call an ambulance to take me to the hospital, but once again, your service department went above and beyond. As it turns out, many of your servicemen are not only certified mechanics, but also certified internal surgeons. They placed me on one of those car lifts (not for any reason I could surmise, but I think just to make the experience more fun for me) and used their expertise to deftly replace my unstable appendix with a brand new transmission. Now I can run up to speeds of 60 MPH in less than six seconds. When the 90 minutes was up, I went to retrieve my car and was informed that they would need another five minutes before the car was ready. They gave me the option of either waiting the extra five minutes for my car, or, due to the foul up, I could also take a brand new LS Hybrid 10 free of charge. Then, a shadowy figure handed me the keys to the new car and winked. Needless to say I took the new LS Hybrid 10 since it is worth about $150,000 compared to my $40,000 IS 250, and then I immediately sold it and bought three new IS250's since I love my IS 250 so much. Overall, I was so pleased with Jim Falk Lexus that at the end of the day, I ran out into the street screaming Falk Lexus! Falk Lexus! Falk Lexus! so everyone would know that theres no place like Jim Falk Lexus. Thank you beyond all measure for the single greatest day of my life. Now if you dont mind, I have to hook up this I.V. of pork chops and mashed potatoes as I drift off to sleep.Sincerely,Derek KentSatisfied Jim Falk Lexus Customer

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godlover

Feb 19, 2010

Here is the email I sent to the Jim Falk Lexus dealership: Just wanted to send a quick word of appreciation for the service I received recently - purchase of 2007 RX350 on 1/15/10. I was impressed with your sales team - Andrew was great and left no detail undone. He is a fine representative of your dealership.I have to take a moment to express my special appreciation for your finance officer, Kathryn Marenzi. My visit with her goes down in my car buying history (42 years), as the most efficient, thorough and pleasant experience I've ever had. The only thing wrong with her position is that folks meet her towards the end of the deal! I buy a pre-owned, certified Lexus ever couple of years and I can assure you I will be coming back to your dealership because of Kathryn. I also have friends in California who are Lexus fans and I'll refer them to you.Just thought you would like some feed-back on your exemplary staff. I'll see you in a couple of years or maybe sooner . . . . . . Lyn Tucker

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RachelChoksey

Feb 19, 2010

We just bought a lexus IS250 in November from Keyes in Van Nuys. We loved the car, but on Feb 6th it was totaled in a flood in our condo's garage. Insurance would pay the lease off but my husband negotiated for four to five hours to get the deal he got at Keyes and we so dreaded going through that again. We phoned Keyes and asked for a manager so we could explain the situation and hopefully avoid the lengthy negotiation process. What we wanted was to show them the contract and just have them honor the same numbers again on the same car. The manager's voice mail picked up and I left the info and number. After five hours I gave up and called Jim Faulk Lexus and immediately spoke with a manager names Safi. I explained the situation and he asked us to come in, contract in hand from the other car and assured me he would take care of us. One week later after, insurance was dealt with, my husband and I walked in and asked for Safi. He remembered my call and asked to see the contract. While he reviewed it he paired us with a salesman named Dale. Dale took us to the large Lexus car lot and ran around with us opening every car to make sure my husband got the same one he had before. We were there for about two hours and he explained the 250's bells and whistles to us, which honestly after driving the car for two months we still had no idea we had some of the features he mentioned. Dale had been working in Lexus service for years and only recently transferred to sales so he knew everything about the IS 250. After we picked out the car we braced ourselves for the negotiation. However, Safi met us at the office and said he would honor the same deal. We were thrilled. We then met Bianca in finance and she got us in and out in ten minutes flat. This dealership made it easy and they were so infomative that we actually like this new car better! I could not be more pleased and hope you ask for Safi or Dale if you ever call. I can only vouch for them. I listened to some of the other dealers there while waiting and felt relieved that we were working with Dale. He was no pressure, all info and funny to boot. Likewise, Safi treated us with kindness, respect and bottom line, he gave us the deal we wanted, quickly. Highly reccomend Jim Faulk Lexus for sales.

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ASilver4

Feb 15, 2010

Working with Maritza was a pleasure. She is very friendly and very helpful. She took her time explaining everything and was patient with all of my questions. I would definitely recommend working with Maritza again at Jim Falk Lexus of Beverly Hills.

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bphippen

Feb 9, 2010

I had shopped a lot online and found a used car at the Beverly Hills dealership that had low mileage and an OK price. Andrew would not budge on the price but he was very friendly and helpful with the transaction and explaining the features on the car and how to use them.

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ewinton

Feb 7, 2010

Very pleased with their service. Every employee we dealt with was extremely informed about their product. I left there with my new car knowing exactly how to handle the car and get the most out of it. I would definitely buy another car from here and recommend them. I had a very pleasant experience and am very happy.

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TwoLoveEnt

Feb 5, 2010

Lynette and Stella provided excellent customer service. I couldn't have asked for better people to do business with. They made my car purchasing experience everything I wanted it to be. I highly recommend going to Jim Falk Lexus for any of your car purchasing needs. Stella came directly to my house delivering my beautiful brand new convertible with the top down. I didn't even have to go to the dealer. She brought all of the paperwork with her for me to sign. Stella and Lynette went above and beyond my expectations. THANK YOU SOOOOO MUCH!Tanya Palomo323-841-8481twoloveentertainmentatgmail.com

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arash

Jan 30, 2010

Best price and Service in Los Angeles area. I got My RX-350 last night through this dealership. I checked all local dealers price before I went there and I received several quotes from most of LA county dealers. Blaine gave me the best quote. Highly recommend!!!

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lenertolson

Jan 27, 2010

I just purchaed my dream car at Jim Falk Lexus, and I really could not be happier with the way I was treated. I must admit I was having difficulty deciding between 2 different cars, but finally I got the car I really wanted. I never imagined I would drive off in a Lexus GS450h, but I did, and I am thrilled. What a fantatstic car! And though it was a Certified Preowned car, it looks and drives like a brand new car. This is the second car I have bought from Jim Falk, and I really would not even consider going anywhere else for a Lexus. They always seem to have a lot of really clean, low-milage cars. It really is worth the drive. If you are looking for a CPO Lexus, check their website and when you see the model you want, jump on it, because they really do go fast.

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haran92

Jan 24, 2010

Buying a our new RX was an amazing experience. Michael is on of the best sales professionals out there. He took so much time with us to make certain we understood every single part of our 2010 RX. He even polished the interiorof our new RX while we gathered our things from our previous RX. We've purchased two other Lexus vehicles. This was our first from Jim Falk. It was by far the very best buying experience we've ever had. Bianca made sure we understood every aspect of our contract. Never felt pressure. Thanks so much for a world-class service and attention! Congratulations Jim Falk Lexus for an outstanding job.

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STEVELEXUS

Jan 21, 2010

I AM A FIVEPEAT(5 LEXUS VEHICLES)SINCE 1997 CUSTOMER AT JIM FALK LEXUS.THERE IS NO NEED TO LOOK ANYPLACE ELSE AS THIS DEALERSHIP HAS IT ALL.THE AMAZING SALESMAN ANDREW EINHORN,THE SUPER SALES MANAGER ALAN MCGLAUGLIN,THE FRIENDLY FINANCE DIRECTOR KATHERINE(WITH A "K" ) AND THE BEST GENERAL MANAGER OF MANAGERS OF JIM FALK LEXUS MAKES YOUR EXPERIENCE A MEMORABLE PLEASURE. AS ALWAYS IT IS SERVICE WITH A SMILE FROM THE GREETER IN THE SERVICE DEPARTMENT RIGHT THROUGH TO THE TOP MANAGEMANT.QUALITY, SERVICE AND PRICE WITH A SMILE . WHAT MORE CAN YOU ASK FOR? PLUS YOU WILL DRIVE OFF IN THE BEST CAR ON THE ROAD !!!!!

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rolser7

Jan 19, 2010

I was looking for the new GS-350 on Internet browsing different dealers and askingfor a quote. The only salesman Blaine Gray from Jim Falk Beverly Hills responded promptly and higly professionally right to the subject. It's truly outstanding.On the next day buying a car many considerations were involved with the help ofBlaine Gray.

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rajadove

Jan 19, 2010

After looking for a car on autotrader.com for weeks, I finally came across a posting which seemed too good to be true. A used BMW at the Jim Falk Lexus dealership in Beverly Hills. I printed the ad, walked into the dealership and asked a salesperson to help me with this specific vehicle. Within minutes the courteous salesperson had me in a car and headed to their offsite inventory lot to look at the specific car I'd found online.The ad was honest - the car was exactly what I had expected. After a test drive, the salesperson and I returned to the main showroom and looked over the car under the lights of the service center. Steve, the salesperson was polite, honest, and patient. He wanted to ensure that I was going to be fully satisfied with the car, even if it wasn't a Lexus.After I'd found the car that was perfect for me (and the salesperson knew it as well as I did), I would have expected a difficult negotiation process, but it was simple and to the point. The car was turned over to me at a reasonable price; services which were needed to put the car safely on the road, and promised by the dealership (a replaced lightbulb over the license plate) were expediently followed up on and processed within a week. When I met with the Finance Manager, Orod, I was prepared for him to ask me about an extended warranty. I had expected that since I was getting such a good deal on the car that the warranty price would be overinflated (and I'd read warnings online about that as well). Orod surprised me with offering a fair extended warranty which met my needs. He efficiently processed out my paperwork, and I was in my car and on my way home in less than 2.5 hours from start to finish. I would recommend Jim Falk Lexus to anyone looking for a Lexus, but also for their used cars (I had heard about Jim Falk because of a friend of mine who purchased a used Lexus from Jim Falk and had a great experience). The staff was kind and professional, and I felt like an important customer - even if I wasn't buying a flagship vehicle of the dealer. I was extremely satisfied with the team at Jim Falk. Steve & Orod exceeded all my expectations.

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demain

Jan 15, 2010

Greg was very helpful and couldn't have been nicer. It was a pleasure dealing with him and he bent over backwards to accomodate me. Bianca made the the end part as swiflty and efficiently as possible.Overall it was an absolute pleasure dealing with Jim Falk.

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jennifergabor

Jan 12, 2010

I have never had such a wonderful car buying experience! I had done my research and I was ready to lease a new Lexus IS 250. So I called up Safi Nabi (Sales Manager) to see if they had the car I wanted in stock. Safi checked his inventory and had the car on lot ready for me to test drive when I arrived. After test driving though I found the back seat to small for me needs. My sales consultant Jordan Simon was wonderful, informative and VERY patient with me as he showed me some other models that would be better for me. I fell in love with the new LEXUS HS250 Hybrid! What an AWESOME vehicle! Jordan was amazing at working first with me and then Safi to get me a fabulous deal that I could afford. Next I had the pleasure I meeting Kathryn Marenzi (Finance Director) not only was she extremely efficient and professional but she's truly a nice person. Jordan also took the time to go over all the features of my new car and he even followed up with me after my purchase. The truth is I couldn't be happier with my new Lexus AND with Jim Falk Lexus of Beverly Hills! They have proven to me that getting a new car can be GREAT!

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NORMAR SALES

Jan 5, 2010

THE TWO MAIN PEOPLE I WORKED WITH WERE ANDREW EINHORN IN INTERNET SALES AND BIANCA WHITE IN FINANCE. THE MADE THE EXPERIENCE AN ABSOLUTE PLEASURE.IF ANYONE WOULD HAVE TOLD ME GO TO THIS DEALER [JIM FALK ] IN BEVERLY HILLS FOR A GREAT DEAL, I WOULD NOT HAVE BELIEVED THEM. LET ME TELL YOU. I AM 56 YRS OLD AND HAVE OWNED MANY CARS AND THE EXPERINCE HERE WAS BY FAR THE BEST I HAVE EVER RECEIVED. THANKS AGAIN TO BOTH OF YOU FOR MAKING THIS SO PLEASANT.

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Pinkky33

Jan 5, 2010

From the get go the service was impeccable. The dealers were friendly, efficient, and very accommodating.My family started buying cars from this dealership last year and I foresee them buying many more cars from this dealership ...I highly recommend this dealership and I am very satisfied.

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dmercer

Jan 4, 2010

It was a pleasure to do business with professional people who know their business. They were efficient in knowing their areas of responsibility and made the entire purchase process as pleasant as possible. They are available to my wife and me if we need them to answer any further questions.

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aswan1234

Jan 2, 2010

Jim Falk Lexus of Beverly Hills is a great dealership! My history with the dealership includes in 2/07 leasing my (much beloved!) Lexus SC430 convertible coupe, and on 12/29/09, financing the purchase of this vehicle. This is also my service dealership. On every visit to Jim Falk I have been impressed with the responsiveness of the staff. In particular, on 12/29/09, I had a very good experience when I financed the vehicle. I worked with Andrew Einhorn - internet sales. Mr. Einhorn responded to my initial 12/28/09 internet inquiry of my options regarding leasing versus financing within minutes of my having sent an email through the dealership's website at http://www.jimfalkbeverlyhillslexus.com. In addition, on 12/28/09, I was promptly contacted by Mr. Einhorn via telephone and I was able to set-up an in-person appointment with Mr. Einhorn for 12/29/09. At the dealership, on 12/29/09, Mr. Einhorn discussed with me in detail my leasing/purchasing options and which option would work best with my long term plans for the vehicle. My biggest concern with financing the vehicle was negotiating an initial down payment and monthly payments that were within my budget. Financial director, Kathryn Marenzi, did an exceptional job of efficiently coordinating the process with the lending bank and creating a workable down payment/monthly payment plan. Based on my positive experiences with the Jim Falk dealership, I look forward to purchasing a new Lexus with them in 2 to 3 years.

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mesnow

Jan 2, 2010

I normally do not enjoy the car purchasing process, but everyone at Jim Falk Lexus, particularly Morgan and Bianca, were friendly, professional and easy to work with. I left completely satisfied and excited about my new car. It was a totally different car buying experience and I appreciated how quickly we were able to complete the process.

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Michaella

Jan 2, 2010

I had been looking at Lexus for a few months, done my research, and wanted to go on a test drive. Not being one for a negative pushy sales experience I was happy to find Alexander Fedorov at Jim Falk Lexus, he was most accommodating, full of information and enthusiasm, without any pressure to buy today. Instead of asking what car you are going to buy, he offered me a cup of Cappuccino to help me stay warm since it was windy outside. After I felt warm and welcomed Alexander asked me what car would fit my lifestyle Location was important for me, but really in So Cal, I have many dealers to choose from, some close to home, some close to work. I had been in contact with a few dealerships, was not too pleased with the vibe I was getting, Ultimately my sales experience with Alexander factored about 70% in my decision, the rest would come down to price. Funny thing, I got the price I wanted to... so if youre in the market for one of those automobiles, I'd say give them a try. Most people seem to write reviews of people, places or things when they are unhappy. I'm just pleased with my experience, and did not want a good deed to go unnoticed. Right now I'm having way too much fun in my new Lexus, call Alexander and see if he can help you find the car that makes you happy.

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k_haley

Dec 31, 2009

Sales Experience:I recently purchased a used RX400h from Morgan Osegueda. Morgan was extremely professional throughout the purchase process. Especially when confusion arose about the Warranty of the used vehicle (the confusion was just due to the fact that we had spoken about several cars and ended up switching at the last moment and I simply forgot to ask the question). When Morgan saw how frustrated I was with the situation, he promptly asked Alan McGlaughlin to step in for assistance. Within minutes the situation was more than resolved. Both Morgan and Alan turned what could have been a very stressful situation into an extremely positive experience. I would recommend them both to anyone I know.Finance Experience:I can't say enough about how nice it was to work with Bianca White in the finance department. She was extremely friendly and fun to work with while maintaining a very professional attitude throughout the process. She clearly explained every detail and option available. I would have to say that if more finance people were like Bianca, more extended warranties would be sold.

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ryanmancuso

Dec 30, 2009

I had a great experience at Jim Falk Lexus of Beverly Hills!! I live in San Diego and drove all the way up to Beverly Hills to buy my car because my sales consultant Blaine Gray was so great! Blaine was on top of everything and really helped me through the whole process. Once I made contact with Blaine I knew I was going to buy a car from him because I trusted him, I just needed to find the right car. Blaine knew exacly what I was looking for, so when they got the car he called me immediately. To anyone looking for a car I would suggest Blaine Gray and Jim Fal Lexus of Beverly Hills.

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saronberg

Dec 30, 2009

Sometimes customers, or potential customers, have unpleasant experiences at auto dealers or with their staffs. At Jim Falk Lexus of Beverly Hills, it was the opposite!Everybody was very nice. My wife and I were not rushed in any way. The telephone operator, sales consultant, sales manager, financial coordinator, service manager could not have been more considerate or efficient.The pricing and terms were reasonable and fair. Mr. McLaughlin took all the timenecessary to explain the terms. Then Mr. Gray stayed with us and taught us about allthe excellent features of the new Lexus.I look forward to driving the new Lexus and would not hesitate to return for our next car.

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abmanske

Dec 28, 2009

Amazing experience ---- great people, very easy to work with. Didn't even go in to trade in our car and ended up driving one back to Portland. Stopped in to look and talk and were planning on going back to Portland to think it over. We pulled it all together in the few hours we were in town. Highly recommended!

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mcole10

Dec 28, 2009

Great dealership on every level. I am really happy with my car and the car buying experience. From the day I located the car online to the day the car was at our house was less than five days. Great follow up on my purchase afer the car was home. We had a great experience.

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mschwartz

Dec 24, 2009

The service department offers quality service not seen in generations. It is the epitome of high quality service. There is no detail too small and everyone is extremely well trained. They treat every customer, big or small, old or young, large or small ticket with the same care, concern, and respect. I have had luxury car service in Beverly Hills for over 25 years, and this is the best service department and the finest service organization I have ever encountered.

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jmfuww

Dec 23, 2009

Andrew Einhorn is a true sales professional. His knowledge of the car, the dealership and Art of the Deal was extremely impressive. He made the car buying experience a real pleasure. If your going to buy a Lexus, New or Used, don't make your final decision until you visit Andrew Einhorn at Jim Falk Beverly Hills Lexus

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ChristinaMLittlefield

Dec 22, 2009

Eddy is the absolute best. He is attentive, friendly, timely, and understanding. He has improved my experience with Jim Falk Lexus of Beverly Hills - and that was a difficult task to complete. I would recommend Eddy to anyone and everyone as the best service experience I've ever had over six different cars.

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BAKER 1

Dec 21, 2009

I CAME INTO JIM FALK ON A RAINY SAT AFTER CALLING ABOUT AN LS430 THAT I SAW ON THE INTERNET. SERGIO WAS MY INITIAL PHONE CONTACT AND SAID THE CAR WAS AVAILABLE .WHEN I ARRIVED HE WAS BUSY WITH A CUSTOMER AND REFERRED ME TO BLAINE. MY EXPERIENCE WAS VERY PLEASANT AND AFTER SOME NEGOTIATING WE ARRIVED AT A PRICE ,ALL AND ALL IWAS VERY PLEASED WITH MY EXPERIENCE. THE NEXT DAY SUNDAY ICAME TO PICK UP THE CAR. BLAINE WAS EXTREMLY PATIENT WHILE AQUAINTING ME WITH ALL THE TECHNOLOGY ON THE CAR. I WILL NOT HESITATE IN REFERRING JIM FALK AND BLAINE IN THE FUTURE . R.J.B

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pollyeas

Dec 17, 2009

We were looking for a Clean, Low Mileage, Gold ES-350. Stuart Hicks found exactly the car we had been searching for, a 2007 Gold, Very Low Mileage Beautiful ES-350. He told us what they were asking for the car and we told him how much we were willing to pay and without any high pressure tactics we reached a compromise where everyone was happy. My wife and I felt that Stuart was Intelligent, Professional, Honest and a nice person to work with for the purchase of a car. He is a real gentleman. Stuart introduced us to Michael Heredia who took hours explaining and teaching us every detail and aspect of this High-Tech car. Michael has called us three times since our purchase to see if we had any questions about the car and wanted us to know that he will Always be available to us if we ever have any questions. Michael introduced us to Juan Prevoo, Assist Service Manager who will be our contact for any service we will need in the future. We met with Kathryn Marenzi, Finance Director who walked us through all of the necessary paperwork involved in the purchase of an automobile. She was able to make all of the details about Finance, Insurance, Extended Warranties, etc. etc. pleasant and easy to understand. Kathryn was knowledgeable, patient, caring and someone who represented the auto industry with the highest integrity. What really impressed us with this whole experience at Jim Falk Lexus was the coordinated team work with everyone working together to make sure that we were satisfied and happy with our purchase. We are most Satisfied and HappyBob and Sharlene Pollyea

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rand17

Dec 15, 2009

Juan went way out of his way to make sure I received the best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept.....Kudos to Management!!, I have not yet bought a car from Jim Falk but after receiving such great service I will defiantly consider this dealership!! Thanks!!!!

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RRTAXES

Dec 14, 2009

I have leased several pre-owned vehicles from Jim Falk Lexus and purchased a Lexus for my daughter as well, we have had nothing but great customer service at this dealership. I deal directly with Robert Silva, Sales Manager, he and his team are very knowledgeable and work hard to find you the best possible rates, without the stress or hassle. From the minute you walk in, you are assisted and never left waiting around, which I appreciate. I will continue to lease my cars from this dealership. I would recommend this dealership to anyone looking into buying/leasing a new or used vehicle.

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kassel112

Dec 14, 2009

I contacted multiple dealerships for a service contract on my Lexus. Orod Makou responded back to my inquiry very quickly and offered me a a great deal on a platinum warranty. I highly recommend the finance dept. at Jim Falk Lexus for providing a great deal on a service contract.

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lenertolson

Dec 14, 2009

I have purchased dozens of cars in my life, but the experience I had at Jim Falk Lexus was really exceptional. I must admit I was a little nervous about shopping in "Beverly Hills" because I am just a regular guy, but they treated us great. They were very patient, and helpful, and our transaction was just great. The bottom line is I never felt like this was an adversarial relationship at all. I especially want to thank Kathryn Marenzi in the finance department. She was totally professional, friendly and helpful, and made all of the paperwork almost pleasant.

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oleg

Dec 13, 2009

Everyone there was as kind and knowledgeable as I have ever seen at a dealership. They gave me the best deal on my IS350, a deal that no one else came close to (after going to 5 different dealerships.) They did anything and everything they could to make the deal and in my case they went way beyond that.

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fcane

Dec 11, 2009

As an old time customer of Jim Falk lexus I have had them since they have come out. I would like to tell you of a Great experience I had recently. I bought many cars from them and recently purchased a 2010 HS250 Hybrid. It is a wonderful car and the service I received from this dealership was really outstanding. I would like to mention especially a Finance Director, Kathryn Marenzi who went out of her way to help me solve a small problem. As was as the other sales and service personnel who took special care to solve any or all problems I had. You may rest assured that I will continue to be one of you best customers. Fred Cane -

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harryt

Dec 9, 2009

This is my fourth vehicle that I purchase/leased from Safi. It was a great experience dealing with such a professional and dedicated person. I followed Safi from another Lexus store because I know when I deal with him he will give his 110%. I highly recommend Jim Faulk Lexus, where youll find friendly and dedicated team of professionals.

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BetsyBergman

Dec 1, 2009

Kevin Wuepper remembered that I was interested in a Mini Cooper and when one became available at Jim Falk Lexus, he called me. I appreciated that he took the time to pay attention to my needs as a car buyer and called me when he had something that would be of interest to me. His instincts were correct as I purchased the 2006 Checkmate Mini Cooper for a reasonable price. The financial officer, whose name I do not recall, was very friendly, efficient and I enjoyed working with her.Alex, the car salesman, was also very friendly.

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pg96

Dec 1, 2009

After leasing a Lexus through a car broker, Jim Falk Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented in the scheduling of service, providing a loaner car and informing me about the work being done.When the lease ended, I had such low mileage on the car that it was logical that I purchase it. A salesman, the loan officer and the manager explained various options to me based on total price and monthly payments to help me decide for myself. I decided to purchase the car I was leasing and they provided a smooth transition from leasing to ownership. I have never had any significant problems with the car and the minor ones have all been fixed promptly. Their online appointment scheduling system is A plus.

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ALinden

Nov 6, 2009

We went in to check out a used car. We liked it but were undecided. After a couple of days they dropped the price. I called and said we would take it. Andrew took down all our information and said we could pick it up after work at 7pm. A few hours before we get a call that they sold the car to someone else. My wife was very disappointed and tried to call them to find out what happened. They pretended like we were still uncertain. They made excuses and made her cry. The were unwilling to admit they played any role in the mishap. Not once did they tell us that they could not hold the car for us -- quite the opposite. They never asked for a deposit or anything. Their insensitive attitude and inability to admit a mistake is the most frustrating. I feel their sales staff is shady and misleading. I would not trust a word they have to say. Now after reading several other reviews I understand that their reputation is poor and I suggest finding another dealership. Jim Faulk of Beverly Hills is the worst.

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Pokanois

Mar 27, 2009

03/2009 I purchased pre-owned 2008 Lexus from Jim Falk Lexus of Beverly Hills. Couple week later while the car was cleaned by a professional who installed clear-bra paint protection, a chunk of bumper's paint peel off.Contacted the dealer and complaint, salesperson claimed all pre-owned car at this dealer has reconditioning work prior selling to the market, he claimed the work is done by professional. He continued preowned car is sold ~as is~. Called body repair shop and got quotations for paint repair; estimate cost a few hundred bucks. Had great experiance with Kathryn in finance, it was quick and easy. Other than that, I am disappointed and still hard to believe that Jim Falk Lexus of Beverly Hills deals with crappy reconditioning professional.

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tysdopemom

Nov 1, 2008

I purchased an 08 Toyota from this dealership today. I am in San Diego so I did all of my negotiating over the phone as we are almost 2hrs drive away. When I first called about the car I spoke to a gentlemen named Alex. I think a lot of the sales process depends on whether or not you "gel" with the sales person...Alex and I just didn't gel. He was very defensive when I tried to bring up comparisons to other similar vehicles I had found for cheaper and used "old school" overbearing sales tactics (i.e. answering a question with a question)that did not rub me the right way. At the end of my research I determined that I really liked the car, still had a few questions about it, but was very hesitant to call because I didn't want to deal with Alex. I called the dealership anyways and ended up speaking to Lea, Alex was not there that day. Lea was a pleasure and easy to talk and so we began the negotiating. Again, this was Tuesday this week and the soonest we could possibly get there was today, Saturday because we are 2 hours away. We agreed on a price. To make a long story short Lea ends up calling me on Thurs to tell me that the price is no longer valid because her GM would not approve it and the lowest he was willing to go would be $500 above the price we agreed on. Needless to say I was very frustrated and dissapointed. I mean what kind on reputable dealership does business this way? After much contemplating my husband and I still determined that the car was a great deal even at the higher price and decided to go for it. After meeting Lea in person it sort of softened the blow. She was just as friendly and easy to deal with and made the process very easy. Kathryn in finance was a "gem" with a great personality. She was able to find us fantastic financing and kept us lauging while she took our money :) Words of advice for this dealership: Check your numbers thoroughly before allowing your Sales person to agree on a price and keep Lea and Kathryn on board as they are true assets to the dealership.

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Edward76

Aug 30, 2008

After several years of very good service, I had a horrible run in with the Sofi, the Sales Manger who refused to assist me with a telephone reprogramming problem that is unique to Verizon and Lexus. He is in charge of who he will provide service to. I did not purchase my car there, but have had all of my service competed there for 3 years. I offered to pay for the service, but all he would tell me is next time buy your car here if you expect that kind of service. I have been more than happy with the service dept and just about everything else Lexus until this service issue with the sales manager developed. Both Kevin Weber (General Manger of Beverly Hills Lexus) and Lexus Corp should take stern measures to put this employee in his place. Actually, Sofi should be fired for his lack of customer care. As a side not I was going to purchase 2 new cars this year and both were going to be Lexus... now I doubt whether they will be Lexus at all from any dealer.Beverly Hills Resident

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PMann

Aug 15, 2008

By far one of the worst dealers in my opinion. The only time they are friendly is when you are about to be "surveyed" by corporate Lexus. I am not writing these comments based on one experience at this dealership. I find they are constantly overcharging for the same produce other dealers charge less for. I brought in a car and was given an outrageous estimate close to $1000 for a repair to the dashboard. I declined and took it to another dealership who charged me less than $200 for the same work. Bottom line..... not to honorable.

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Ron_Eves

Aug 9, 2008

We purchased a 2008 RX350 in February 2008. On July 20th 2008 with only 3,100 miles on the vehicle my wife had a flat tire. I went to help change the tire. Upon lowering it we were astonished to find a well worn tire and rim. The tire was some 50% worn, with a sidewall gouge extending to the bead. The rim has been "curbed" thus marked, with heavy brake dust deposits on the inner side. Balance weight marks that had been removed in the past exist. As the spare is protected underneath the vehicle by a plastic cover. You can not inspect this item when you take delivery of your new vehicle.The Lexus Corporation have been entirely useless in helping us resolve this issue with Jim Falk Lexus. While the Lexus corporation advertising indicates they are in pursuit of perfection, we have found it to be just "lip service". It is obvious on a balance of probabilties that the tire was exchanged by person or persons unknown at the dealership. While Lexus did not build the vehicle this way, they should hold their franchise dealers to a higher standard under these circumstances.The Lexus experience has not been a wonderful experience today for us.

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LexusPreferred

Nov 4, 2007

I bought my Lexus three years ago and recently began receiving a barrage of letters talking about the end of my "lease." I also have been charged exorbitant amounts for service that should have been free. I love my car, it's the dealer I can't stand!

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sandragermaine

Aug 24, 2005

They are a sham! and... they're so busy sticking their pinkies out and putting their noses up in the air - they don't have time for CUSTOMER SERVICE. The guy ran my credit nine times to be malicious after I told him that I had closed a deal with Lexus Santa Monica. I went to Jim Falk because it's right by my house BUT I WILL NEVER GO THERE - not even for service. THEY SUCK!

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eer02

Jan 25, 2004

Unbelievable! I'm working in CA out of CO and wanted to check out the new RX330's for my wife. We're ready to buy. I get to the store about 6pm on a Saturday night and am met by this salesman (Avi). I asked to see if they had ANY AWD Black w/ Ivory in stock. Without checking, he led me out the back door up some darkly lit steps to their small parking garage. He told me to get in a new RX330 and we drove out of the garage. Their lot is too small so they park their extra inventory behind the Beverly Hills Hilton (~1.5 miles away). Lucky I had my seat belt on because this guy drove like a maniac! Out on Willshire Blvd blowing the horn, flashing the high beams and passing cars that are stopped at redlights in the turn lanes! I'm not the most cautious driver in the world and this guy actually made me feel concerned if the air bags were going to be deployed! The whole time he's cussing like a sailor about traffic. Take a pill, dude! We get to the parking lot only to find no All wheel drive units even there and no black cars to boot. He decides to call back to the store (uh...great idea Sherlock). They do a search while I have to hold on for my life as we take a left turn at a "Right turn only" out onto Santa Monica Blvd. on a Saturday night! The short drive seemed like an hour at Mach 3! As we pull back into the dealership (~30 mph), he hits the curb really hard with the front right with the back right following after it, almost throwing me against the window. Holy sh#at! I'm glad that wasn't MY new car! We met with the manager to check on a black one but luckily they couldn't find one which gave me the chance to head for the door. I wouldn't buy a car from these people based solely on this salesman's unprofessionalism. The manager seemed to be fairly nice and easy to talk to but I won't go back.

Jim Falk Lexus of Beverly Hills reviews

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