Jim Click Nissan reviews

unhappy

Nov 14, 2016

I came from Sedona to buy a new Nissan which was advertised $9999. They added $1493 for free maintenance (oil change and inspection) for life which I disputed since I live in Sedona, I was told it was compulsory. When I came home I checked the website and there this free maintenance was advertised as optional. When I complained about those extra charges which are some what dishonest and bad business practices I was told by Mr Daniel Gonzales that this was common practice at Jim Click.

Annoyed Nissan Owner

Nov 13, 2016

The dealership is "high touch" - prompt service, good communications - and the quality of their work is fine. But a past service (electronic key programming was (in my opinion) a complete rip-off (a few minutes labor and no parts cost; $125). The reason for writing this review is we recently took the car in for a major fault (when an electric vehicle won't charge, it's like not being able to put gas in your car...). While they did take care of that (it took 3 days...), and under warranty, they claimed we "needed" 15,000 mile service including fluid changes - at a cost of $300.Well, we've had the vehicle for about 1400 miles. We drive it very little. What the dealership failed to mention, is that most of this expensive service is only required for "severe driving" conditions. We were ripped off (again, this is my opinion, I'm sure the dealership would disagree). Had the Service Rep actually ASKED about our driving habits, he would (should?) not have told us we needed the full service. That included a $42 charge for a cabin air filter - the OEM filter sells on Amazon for $16.Perhaps the "icing on the cake" is the dealership has big signs at the curb about their tire sales, and the service guys bragged that their prices are the lowest anywhere. Though I didn't ask, they quoted me replacement tires. Cost? $800. Tirerack.com? About $120 each delivered (and figure $15 each for mount and balance) = $540. Best price in town? Shop around, folks.I want to reiterate that the quality of their service seems excellent. But I feel there's a huge push for service revenue that perhaps causes them to offer services you don't really need. Caveat emptor.

nbsanchez

Jul 5, 2016

I took my car to Jim Click for an oil change since i have the life time oil change. I asked them to also take a look at my battery since my car has been laboring to turn on. I was told that every thing checked out and that the battery was fine. Now less than a week later i have a completely dead battery. When i called to ask what happened they said that it's impossible to really tell if a battery is going bad unless it's laboring to turn over, which it was. They pretty much lied straight to my face. Luckily this happened before my move across the country but it's not like they really would have cared either way.

Clari

Jan 7, 2016

I am writing this so future customers pay close attention to your buy and to make sure what the sellers are saying is accurate. I had a horrible experience here and I did not receive what they said it was going to be I ended up paying way more then I was told. (No this is not for the tax money,but actual car price) I came to Nissan to ask for my contract and Never have I gone into a place where the customer service was ridiculously rude! David Mojadidi did not want to help in any way first because he knew I wasn't going in to buy a car but to ask for my contract, he did not want to bring someone to translate because my English is not great I was so shocked by the way I was treated. But overall I just want to give a heads up for future customers about Nissan at Jim click. To look over carefully and even if they keep you there for hours and you're tired don't trust everything they tell you and make sure everything they are telling you is on paper and that is what you are signing. I will most defenitey never comeback to Nissan or refer anyone to this Nissan. I have gone to other Jim clicks and have gotten very good service and regret not buying from somewhere else.

Linda

Jul 21, 2015

The salesman Carlos totally lied to us. I asked him specific questions about the versa we were buying. I had heard that it doesn't drive good in the interstate. He assured me it drove great. He said his sister owns one and it drives smoothly on the interstate. My 19 daughter bought it and it was horrible when we went to Phoenix the next day. Ever trucker pushed us almost off the interstate. When I went back to the dealer they were like oh well. If u want a different car it will cost u like 6,000 dollars down. We now consider your car as used. What a bunch of jerks. Her first car. That was really nice. Terrible dealership. Don't go there

First new vehicle since 1985

Apr 29, 2015

We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept deception (lies), play games, or be called names. We were not going to allow car people to push us around and have the encounter comparable with having a tooth pulled without anesthesia. We were going to complete the process via electronic communication or not at all. We wanted to factory order our Murano to get it just the way we wanted. Jim Click Nissan was on a short list of dealers willing to factory order a 2015 Murano. Via email, I worked with Venessa Pain for over three weeks in January. We live in Sierra Vista and Lawley Nissan said they couldn't/wouldn't order one for us and did not have any in stock to examine. Venessa answered all our questions promptly and provided great customer service. She was willing to and did provide us with the best information available to help us with our decision. Venessa respected our wishes to keep contact via email and was patient. We wanted a vehicle in which we didn't have to climb down to enter or up to exit. At one point, at my request, Venessa sat in a new Murano to give us a feel for the height of the seats and emailed her results back to me! I sent an email to three dealerships asking for a line-itemized out-the-door quote on our Murano build (link from Nissan's website with MSRP prices) to include prep fees, sales tax, and licensing. As I had been working closely with Venessa, I told my wife, "I think Jim Click is going to get our business." Unfortunately, we did not receive a quote from Jim Click Nissan. Venessa emailed a fuzzy response back, "We are selling them at MSRP due to the fact there are none available. However we will accept any reasonable offer." What? That sounds like, as George Orwell put it in his novel 1984, "doublespeak". Our feeling is her elusive response sounded like her sales manager's words (maybe he/she should run for political office). We felt someone at Jim Click Nissan wanted us to haggle (play games?), and we were not going to do it, which was clear in our request for a quote. All that great customer service Venessa provided went down the drain. We give Venessa 5 stars for her excellent customer service. We give Jim Click 1 star, for being vague in not providing a written quote. An old salesperson's adage is the first person to speak--loses. Jim Click Nissan did not make an offer and neither did we. Jim Click Nissan lost a sale. We are currently enjoying our factory-ordered 2015 Nissan Murano from Click's cross-town rivals at Thoroughbred Nissan. They made the first offer and won. They got a 5-star rating!

First new vehicle since 1985

Apr 28, 2015

We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept deception (lies), play games, or be called names. We were not going to allow car people to push us around and have the encounter comparable with having a tooth pulled without anesthesia. We were going to complete the process via electronic communication or not at all.We wanted to factory order our Murano to get it just the way we wanted. Jim Click Nissan was on a short list of dealers willing to factory order a 2015 Murano. Via email, I worked with Venessa Pain for over three weeks in January. We live in Sierra Vista and Lawley Nissan said they couldn't/wouldn't order one for us and did not have any in stock to examine.Venessa answered all our questions promptly and provided great customer service. She was willing to and did provide us with the best information available to help us with our decision. Venessa respected our wishes to keep contact via email and was patient. We wanted a vehicle in which we didn't have to climb down to enter or up to exit. At one point, at my request, Venessa sat in a new Murano to give us a feel for the height of the seats and emailed her results back to me!I sent an email to three dealerships asking for a line-itemized out-the-door quote on our Murano build (link from Nissan's website with MSRP prices) to include prep fees, sales tax, and licensing. As I had been working closely with Venessa, I told my wife, "I think Jim Click is going to get our business."Unfortunately, we did not receive a quote from Jim Click Nissan. Venessa emailed a fuzzy response back, "We are selling them at MSRP due to the fact there are none available. However we will accept any reasonable offer." What? That sounds like, as George Orwell put it in his novel 1984, "doublespeak". Our feeling is her elusive response sounded like her sales manager's words (maybe he/she should run for political office). We felt someone at Jim Click Nissan wanted us to haggle (play games?), and we were not going to do it, which was clear in our request for a quote. All that great customer service Venessa provided went down the drain.We give Venessa 5 stars for her excellent customer service. We give Jim Click 1 star, for being vague in not providing a written quote. An old salesperson's adage is the first person to speak--loses. Jim Click Nissan did not make an offer and neither did we. Jim Click Nissan lost a sale. We are currently enjoying our factory-ordered 2015 Nissan Murano from Click's cross-town rivals at Thoroughbred Nissan. They made the first offer and won. They got a 5-star rating!

mamabear

Mar 15, 2015

60's used car salesmen xxxx!!! The service department is crooked and very dishonest! They even go a step further to insult you! THE WORST!

TucsonNative

Jul 6, 2014

I bought a used car from Jim Click and it turned out to be a lemon. Thankfully, I got the extended warranty, but I had to continually push them to uphold the warranty, as they continued to say things were not covered even though it was clearly stated. When it would get serviced, they would do the bare bone minimum to 'fix' the car and it would continue to break down every 3-6 months until they would finally fix the original problem after very tense conversations. They give you maintenance for life, but due to the poor quality of service and lack of any concern for customers, I PAY for my car's maintenance to avoid these guys. Pushy sales, slimy salesmen, no good. Go to other local dealers and have a much better experience.

sally s.

Aug 20, 2013

I had bought several cars here over the past 13 years. The service in both sales and service departments has grown worse with each purchase. It took a while, but never again. They have gone from decent to less competent to outright dishonest. We have too many good dealerships in Tucson to keep buying from Click.