Jess Ford of Pullman reviews

Linda Peters

Jul 18, 2016

The crew who work on my Truck are excellent. Love coming to get the oil changed!

Debbie Largent

Jul 8, 2016

The service was great. The staff is very professional and informative. The facilities are clean. I don't mind waiting for my car to be serviced. The waiting area is very comfortable. I appreciate the TV in the waiting area.

Jason

Jun 29, 2016

No problems at all...nice waiting area, and friendly people.

Jim

Jun 29, 2016

Great service, nice people. Job completed in timely manner

Brenda Hayes

Jun 28, 2016

As usual, the entire service department was welcoming. They were very prompt with the routine checkup -oil change, tire rotation, etc. My experience with Jess Ford has always been great. I would highly recommend the dealership to anyone looking for a Ford.

Dan Steigers

Jun 20, 2016

Staff went out of their way to help us find the truck we wanted. We intended to return to Jess for our future needs.

Cary Janson

Jun 16, 2016

best place to buy your truck, hometown, family atmosphere....

Duane Minden

Jun 13, 2016

Friendly and courteous service. I asked if they had time if they would do one little extra for me and they did. Great bunch of employees.

Fonda Miller

Jun 10, 2016

Keith in the service department goes above and beyond. Thank you for accommodating the Miller clan.

Kurt Cochrane

May 22, 2016

Everybody on the staff is very helpful! It was a great experience, thank you!

Gene Patterson

May 20, 2016

The service was good as usual except I am disappointed that they do not provide complimentary vehicle washing anymore. Anything that the dealer can do to provide this service would be great.

Christine Dillon

May 14, 2016

I bought a 2014 Ford Escape. The staff was very helpful in helping me zero in on the right vehile for me. The whole experience was excellent.

Carol Voss

May 6, 2016

I bought my pick up at Jess Ford in 2013. The staff was friendly and easy to work with. Since I am three hours away, I normally do not bring it up for a service. If there is something more that needs attended to, I bring it to Jess Ford. The service department is very capable in fixing the problem. They always give me a dependable "loaner" while I wait. Thank you so much!

Kimberly Gordon

May 5, 2016

We originally went in looking for a truck for my husband but I walked away with an F150 for myself. This was the smoothest vehicle purchase experience both my husband and I have ever had thanks to Daniel, Tommy, and Jeff. We'll be going back to purchase a truck for my husband! This is a classy company and I feel they have the best interest of their customer! Thank you Jess Ford!

James Dolan

May 2, 2016

I was treated fairly by Andrew, we negotiated a reasonable agreement where the dealer made a reasonable profit and I received a reasonable price. This is the fourth vehicle I have purchased from this deanship and will continue to do business with them as long as I feel like a valued customer that is not taken advantage of. The entire deal took less than a half-hour to complete, and I am very satisfied.

Tanner Thornton

Apr 29, 2016

Purchased a used 2011 f 150 at a great price! The staff was great and made the whole experience really easy!

Ruth Enos

Apr 28, 2016

Service was great! However, I was surprised and disappointed that you no longer wash vehicles as part of the service. Was used to that being part of the service. Also, car is taken care of by Ruth, not Earl. Was glad to use WiFi.

Shawn Wassmuth

Apr 27, 2016

Your staff is very nice and helpful. The only thing I would have liked was if my vehicle would have be washed. I have had the oil changed at other dealers and they always wash the vehicle.

Debbie Largent

Apr 26, 2016

I miss that you don't wash my car and vacuum the inside of the car anymore

Jack E Nelson

Mar 13, 2016

Jim, in the last ten years Pat and I have bought four cars from you, three of them being Escapes. That says it all ! Jack E. Nelson.

Cameron Brinkman

Feb 16, 2016

Jess Ford is great. Their sales staff is very knowledgeable and friendly. Great customer service. The service department goes above and beyond expectations.

Kelcey Shelton

Feb 13, 2016

I had a great buying experience and the sales department was very helpful. They also have a great service and parts department!!

Darin Siebert

Feb 10, 2016

Always helpful and professional, as usual. No nonsense, honest customer service.

Paul Strohbehn

Feb 7, 2016

We always have a great customer service experience at Jess Ford!

William Evans

Feb 6, 2016

you did a fine job on a friday morning in january the coffe was good an hot and the rest room was clean

John Kern

Feb 1, 2016

Very fast and friendly service as always. Nice clean place of business.

Don Nickles

Jan 27, 2016

After taking my truck to a couple different mechanics they were never able to figure out what was going wrong with it. After a five-minute phone call y'all knew what was going on. Here on out I'll only go to you guys to get my truck fixed and when you're ready to purchase a new rig we're gonna go through you guys

James Sinkbeil

Jan 26, 2016

F-350 diesel. Service rep clear and organized. He said he would call soon as the needed warranty part arrives. Jim Jess changed the tv from mindless ch6 morning crap to ESPN. Great move.....

Michael Dormaier

Jan 26, 2016

Once again always a pleasure to by from this dealership, when they say a rig is clean and in good shape my wife and I can trust that information. Salesmen and staff are always polite and helpful in anyway they can, thanks again Jess Ford.

Billie Watson

Jan 19, 2016

AS always, my experience at Jess Ford was great! All of the employees are professional, helpful and friendly.This time I had an oil change and some other questions. All was taken care of in a friendly way and a timely manner.I am disappointed that a wash is no longer part of the service. I understand your concerns. Another dealership we know of has customers sign a waiver. Maybe this could be an option. Thank you, Billie Watson

Clark Miller

Jan 19, 2016

The ease and accessibility to get my vehicle serviced is great. The Service personnel is always friendly and courteous.

Diane Clark

Jan 15, 2016

2015 edge sel, service was excellent, staff was wonderful.

Maria Previto

Jan 13, 2016

It was OK, the technical service always does a good job. I was told that was a recall, and I like to be reminded when to perform the service to my car.Thank you very much!

Lana Tout

Jan 8, 2016

The service department is always ready for me when I walk in and always let me know the results after the oil change. The staff is pleasant, no matter the question or circumstance. Jim Jess takes time to visit when I come in when he can and that means a lot. It always an overall good experience. Lana Tout

Rebecca Stuart

Jan 7, 2016

Service staff was knowledgeable and helpful. Wait area was clean but too cool.

Al V

Jan 1, 2016

Leased a 2016 Escape and the experience was excellent! The sales crew and finance department worked out all of the details on my paperwork so it took only about 20 minutes to complete all of the paperwork! This time-saving effort was much appreciated! Way to go Cody and the gang!

Tina Beamer

Jan 1, 2016

Working and darling with Steve was fabulous. Steve's down to earth attitude was refreshing for a change. The whole experience buying the Dodge Diesel Truck was wonderfully orchestrated. Thank you guys again.The Beamer Family

Charles Beleny

Dec 31, 2015

Quick quality service and provided a car so we could gon each during the oil change, etc.

Wayne Brannock

Dec 22, 2015

I had an unfortunate tire puncture on the highway between Pullman and Moscow. After pulling over I noticed half a bungee cord was lodged in my rear drivers tire and I could hear air leaking (the racket it made was horrible). I used my AAA membership to have the car towed to Jess ford since I couldn't see the damage because it was dark (Thanks Classic Towing!). The next day the tire was repaired and the inner wheel well was inspected and only sustained minimal damage. My total bill was Zero dollars! I can't think Jess Ford enough during a somewhat stressful situation.

Albert Miller

Dec 21, 2015

The service was fabulous. Preston was supremely helpful and we feel that we got as good a deal for our car as we could get. Preston was also very helpful with assisting us with out trade-in and some other issues that came up. 10/10 would high five. We feel like we were very well taken care of.

Timothy Gehring

Dec 18, 2015

We had a very pleasurable and fantastic experience at Jess Ford. Our sales rep was great at helping determine what our budget could include, and worked tirelessly until we found a vehicle that fit our needs and wants. Everyone from the admin who answers the phones, sales reps, finance rep, and guys back in Service were all extremely easy to talk to and they got the job done. We will definitely be using Jess Ford for all of our future purchases!

Eric Krinsky

Dec 15, 2015

Great dealership. Went out of their way to make the purchase smooth as silk. Very fair pricing and trade value.

Gale Carpenter

Dec 13, 2015

we like the service for our escape car, it is excellent.

Douglas Johnson

Dec 11, 2015

Great experience, wonderful staff, best salesman. Love our purchase.

Charles Couch

Dec 10, 2015

Very helpful and professional. willing to problem solve concerning any questions we had.

Jay Dearien

Dec 7, 2015

I felt that the Jess Ford staff were quite friendly and helpful as has always been the case. In the past I've felt that there were little touches like the inside or outside of the car got cleaned or something, which I didn't notice so much this time, conspicuous in the absence, I suppose. Good chat about my tires and how they need to be replaced when I get the regular ones swapped back in again come Spring.

Daniel Wambeke

Dec 1, 2015

Ford F150 Lariat. Required some warranty work on lane keeper system and automatic dimmer. Jess Ford drove to Spokane, took my pickup while I was out of the country and returned it repaired.

Jolene Boyle

Dec 1, 2015

2013 Ford Escape....Preston was the sales rep and he was totally awesome....had to be to put up with all my questions, etc. If he didn't know the answer he found out immediately. Everyone seemed very eager to help out in any way. Laura, was also very informative and helpful. Preston has called to see if I had any questions and also sent a remarkable thank you letter. The service dept. man was also very pleasant when I went back to set up my first apt. Great job to everyone!

Larry Cane

Nov 30, 2015

As always my f150 was serviced promptly. The wait time short and I watched tv in the waiting room. Staff was helpful and courteous.

Barbara Jerdee

Nov 26, 2015

staff very friendly and helpful, only suggestion would be to wash vehicle after service

Charles Beleny

Nov 26, 2015

Oil change done in a timely manner. Loaner car given and were able to eat lunch while oil change was being done.

Johnny Hilderbrand

Nov 26, 2015

Experience was excellent. Have not owned a ford product. Previously GM products only.

Ronald Richard

Nov 23, 2015

Very fast and thorough in replacing air filter. Very professional.

Lisa Mcintyre

Nov 16, 2015

Visited for my first 7500 vehicle oil change. As expected, it all went smoothly!

Melvina Tuttle

Nov 16, 2015

I bought the car from Jess and they take great care of me, always have them do the service.

Donovan Palmer

Nov 15, 2015

We have a 2011 F150 Ford PU. The service went well, and the staff is helpful when I have questions about a problem with the vehicle.

Annette Williams

Nov 14, 2015

My experience was wonderful. My friend, Eric, suggested I try Jess Ford and told me about the many wonderful things they did for their customers. A car was found for me on my first visit. I love the car. I have told many people about my experience. The Lifetime warranty is icing on the cake.

Mark Whitmore

Nov 10, 2015

Was not happy that you are no longer washing and vacuuming the vehicles after a service.

Bobbi Combs

Nov 8, 2015

I had a great experience with Jess Ford. Staff was very helpful and friendly.

Kenneth Ellis

Oct 31, 2015

I had broke a tooth the Friday before and needed to go to the Dentist and the only appointment I could get was for the same time. I went in and explained my problem to the service desk and they set me up with a loaner so I could get the truck serviced and my tooth fixed. As always you do what ever you can to help out your customers. When I returned my truck was serviced and washed waiting on me. Thank you Jess ford for the top notch service

Gary Shelton

Oct 23, 2015

Amazing staff, always helpful. From the sales staff, mechanics, service writers and office staff...all of them are amazing. Can't say enough good things.

Rand Dixon

Oct 19, 2015

I got hold of ur sales staff and they went way out of there way to not just get a sale.They made a sure that all my needs where meet. I really enjoy my Escape 2005 ps thanks Larry and Andrew for ur great service and top notch containment to Jess Ford

Jeff Squires

Oct 18, 2015

Ok so I bought a 07 mustang this last summer with no warranty. I been driving it for 7 months and its making a vibration out of the rear end. Didn't think it was nothing serious so I took it to Les Schwab to have the tires checked. They said the tires were fine. Wheel bearings sounded good but there was noise coming out of the rear end.... I call Jess Ford of Pullman and Andrew the salesman talked to Jim Jess about it. Jim said bring your car in. They gave me a loaner. Put new tires, a alignment and tranny flush. Which they split the bill with me and fixed my car up like new. I'm a very satisfied Jess Ford costumer. And will continue to shop for my next rig there. Thank you Jim! And my salesmen Andrew Seaman.

Dawn Smith

Oct 16, 2015

Loved it!!! They have a great staff!!! Very comfortable!

Vicki Short

Oct 12, 2015

I found the service to be courteous, prompt and reasonably priced.

Sue Sheppard

Sep 29, 2015

Staff and service were wonderful and friendly. I also appreciated the ride to work.

Alfred Allen

Sep 28, 2015

i appreciated the washing and vacuuming of the Fiesta.

Cherie Mccall

Sep 24, 2015

The staff was very helpful in answering the questions I had.

Daniel Wambeke

Sep 23, 2015

I purchased a Ford F150 Lariat pickup. Andrew did a great job explaining all the features of the pickup and how to use the digital features. Paperwork took only twelve minutes, but Andrew's training (very worthwhile) took ninety minutes.I don't understand why Ford equips a pickup with max tow package with automobile tires. If I hook onto anything heavy with this pickup the tires will just squish down.

Charles Grutzmacher

Sep 22, 2015

Service was quick and easy...........................................................

James Branson

Sep 22, 2015

Everything went fine, no high pressure and the sales people were friendly, did not try to put you into something you did not want or try to upsale other add- ons. Finance guy was precise and friendly and the whole process took less time then I have ever experienced before in car purchase.

Debbie Largent

Sep 21, 2015

We purchased a 2015 Silver Titanium Escape. We appreciated Andrew's willingness to stay late and answer all our questions. He was very knowledgable and helpful. We trusted his opinion.We also appreciated working with Laura. She was easy to work with and very pleasant.We also appreciated Jim touching base with us through this whole process.We had a wonderful experience through this process of buying our car.We will certainly recommend to our family and friends to come to Jess Ford.Thank you!!

Charles Beleny

Sep 17, 2015

Friendly personnel in service department and work done timely.

James Magallon

Sep 17, 2015

Enjoyed the whole process of buying a 2015 escape. Very laid back and no pushy salesman.

Richard Hollenback

Sep 17, 2015

We arrived 1/2 hour early for the appointment to get the oxygen sensor replaced. They had us fixed and out by 2:00. Very pleased, they even washed the car.

Charles Couch

Sep 16, 2015

They were helpful,excellent service and through.Great people to deal with.

James Wadsworth

Sep 15, 2015

The type of vehicle purchase was a Superduty F350 diesel, which we couldn't be happier with, service was very good other then one small complaint. When my truck came in, I didn't get a phone call to let me know, I had to call myself but other than that the overall experience was very good, the salesman Andrew was very thorough and the owner Jim Jess? what a very nice guy and very helpful! so overall we will definitely do business and definitely recommend them to others, thanks Jess Ford?? Jim Wadsworth

William James

Sep 15, 2015

Buying our F250 was a great experience, staff and management were friendly and knowledgeable. The truck was exactly what we were looking for. thank-you Bill James

Steven Stehr

Sep 11, 2015

Andrew was extremely helpful throughout the car buying process. He was friendly, professional, and made the whole experience very satisfactory. I love the new Edge!!

Robert Ronald

Sep 4, 2015

It was the usual efficient service. All I had was LOF and rotate tires. I liked that they washed the car.

Kirk Todish

Sep 3, 2015

Staff are always friendly and helpful and the service dept., even though very busy, try to accommodate your needs.

Ollie Fruits

Sep 2, 2015

Always scheduled within reasonable time with excellent serevice.

PullmanShopper

Sep 2, 2015

Everyone was friendly and helpful. 50 characters rq

Garden Monument Services

Sep 1, 2015

TJ was amazing, in our busy schedule, its hard to put things together-- He was patient with usgot the answers we needed-- did all the paper work to make things happen-- and when things went souththru no one's fault ( Our not knowing about the toggle switch) They made sure we had a Room andFood for our unexpected stay. They had a truck there 1st thing in the morning and a loaner car sowe could get back to our business--- the work was done (the toggle switch in off position) They broughtthe truck to us in Missoula And picked up the Loaner-- Job well Done-- Thank you--Would definitely Recommend Jess Ford Thank you once againRobert & Michelle Jordan

Glenda Sheeley

Aug 29, 2015

Everything was done that was supposed to be done.When I checked out the gentleman told me they hadvaccumed the inside and actually that didn't getdone. I would have loved to have had this done asI don't have a hand car vaccum. The service wasquick and I appreciated that since I waited in thereinstead of going home and having to come back. Thanks, Glenda Sheeley

Patricia Rowe

Aug 29, 2015

Always a great experience. Service is fast, prices reasonable.

agolf

Aug 27, 2015

Andrew Seaman and Jim Jess were wonderful! They helped us with what we wanted

Brandon Kendall

Aug 25, 2015

Great job guys......"...........................................................................

Ronald Richard

Aug 24, 2015

Service department was very good. Had a few questions which they had answers for or would do some checking for me. Overall they did a great job. Very courteous and professional.

Julie Lust

Aug 21, 2015

I called the day before and set up an appointment to try out a 2014 Ford Taurus. The morning when I got there the car was clean and ready for a test drive. It was my dream car. They worked hard with me to get the car I wanted. I can't believe it is mine. Thanks Jess Ford for the positive experience. This is our 3rd car we have bought from Jess Ford and we will keep coming back!

Marie Kallenberger

Aug 17, 2015

Car Serviced. Young man in the Service Room very, very pleasant and very very niceStarted early and completed in a very timely manner.

Amanda Beardslee

Aug 14, 2015

Jess Ford of Pullman is wonderful. Their customer service is stellar whether we are in for an oil change, buying a new rig or need customer service when we have problems 3 states away. We can always count on them.

Devon Schaffner

Aug 11, 2015

I don't care for pushy salesman... Service department is great but the sales man need a class on service not pushiness ..

Melvina Tuttle

Aug 10, 2015

I had a great experience, I got a new car less interest and Steve was very nice and helped us get through the process as quick as possible. Also Jim Jess helped me out with a loner and restored my faith in Jess Ford.

Brenda Hayes

Aug 5, 2015

Routine oil change and maintenance of 2014 Explorer. Guys were great checked my tires for rotation and said I didn't need to right now. Quick service, friendly maintenance dept. Nice work, Jess Ford!

Diane Clark

Aug 2, 2015

I have a 2013 Edge, this is my 3rd Edge, service is great, staff have always been pleasant.

Richard Bishop

Jul 29, 2015

Larry and Steve have been a great help. Felt they went out of their way to make this possible.thank you

William Murphy

Jul 27, 2015

nothing to add other than it was enjoyable all around.

Jerry Robinson

Jul 26, 2015

I purchased numerous vehicles from Jess for both for business and personal use. They have always been professional, and very helpful in each and every purchase. The service department does an outstanding job and is one of the main draws of doing business with Jess Ford

Jerry Dirks

Jul 21, 2015

We purchased an Edge. Andrew, the sales rep, was especially helpful showing us the different and new gadgets on the new Edge over the Edge we traded in to Jess Ford

Diane Sampson

Jul 18, 2015

I brought my Ford Ranger in to have the rear pinion replaced and the service was GREAT! I didn't sit for hours (like I have in the past for an oil change) - and my truck was washed afterwards which is very much appreciated (the last time I was there I was told they were short staffed and they could not wash the truck - bad public relations - customers don't want to know about your staffing hardships - if you cut the corner on that what else do you cut the corner on? The problems they found with my truck that day of the oil change were not reviewed with me in detail - they were too busy - understand I am a nurse not a mechanic and I need clear and thorough explanations - not in mechanic jargon - in words that I understand).Wonderful service this time though and I was hesitant about going back but I am very happy that I did return - I have renewed hope. Once I am a dedicated customer it takes a lot to change my mind otherwise. Staff was friendly this time too.

Matthew Roberts

Jul 18, 2015

Excellent staff who didn't put unnessacary pressure on buying a new car.

Jack Kelly

Jul 16, 2015

Bought a Ford/Edge - salesperson helpful and knowledgable without being pushy.

Drew Hyer

Jul 10, 2015

I asked for my car to get washed and it got done with no problem

Michael Valentine

Jul 10, 2015

I had a very personal caring experience ,great follow up from my sales man to shop manager . I chose to have service done there because my vehicle gets in right away and work with my schedule . I had a Hurst manual shifter installed on my 2005 Ford Mustang GT did a excellent job and guaranteed work on my warranty . Thank you Jess Ford and Staff.

Brieann Andriesen

Jul 8, 2015

We were very pleased with the service. The car we bought was a stick and TJ our sales person was more than happy to take us on a drive and then let us "try" driving it. He never made us feel incompetent and encouraged us the whole time. He even stayed late so we could buy the car and we are so happy we did!

Darin Siebert

Jul 6, 2015

Great hometown dealer who really appreciates their customers.

Maria Previto

Jul 5, 2015

Your service is very good. I have no problem with you in that aspect. Nevertheless I still resent what happened with the old focus I had, that I left in your premises during my trip abroad the last year, thinking that your office could help to sell it. It made me feel the office didn't know who I was, didn't consider I have been your client since 2003, didn't consider that just a little time before I bought the focus you just served, didn't consider the conversations about that trip abroad, as I was a passing-by-unknown client.When I have to wait for the service, I feel terrible sad. If you had asked me before if I would recommend you, I would have no doubt to say yes. Now I feel sad, and I prefer not to talk not in favor, not against. Sorry.

Denise Blevins

Jul 1, 2015

Jess Ford has the most professional and courteous service department I have ever worked with. Work is done on time, without mistakes and explained to you when necessary. Staff listens to your concerns and checks out any problems with the vehicle right away.

Timothy Esser

Jun 26, 2015

josh was helpful and responsive-pricing and trade in done fairly resulted in our purchase.

Deidrea Terwilliger

Jun 24, 2015

I purchased a 2016 Fusion SE. I absoulutely love it! everybody was very helpful answered all questions I had. And knowing I can go back if I have any further questions.

Miguel Cisneros

Jun 17, 2015

Even on a Saturday, my truck's service was completed a lot earlier than my appointment that day given that I had dropped it off earlier than my appointment schedule. Good service overall!

Cameron Brinkman

Jun 16, 2015

I purchased a F150 platinum. The salesman, Andrew, and the service team are excellent. They alone, are why I won't buy a car from the other dealerships in town. The customer service from the entire staff are some of the best I've ever seen. I highly recommend them to anybody searching for a new car or truck.

Charles Beleny

Jun 16, 2015

Was not told beforehand that the recall work would take 3-4 hrs which impacted what I had to do latter that day. Then when I thought I only had an oil change to go to wait for the mechanic working on my vehicle went to lunch.Very long wait even though the people were courteous.

Emily Larson

Jun 16, 2015

I purchased a 2010 Ford Escape. The service was very friendly and every staff member I interacted with was very helpful. Daniel, the salesman who facilitated the sale, was very helpful throughout the whole process- test drives, narrowing in on a vehicle, and the purchasing of a car. The finance manager was extremely helpful making sure I understood all the paper work and what was required of me to finalize things. I would definitely purchase future vehicles from Jess Ford and would recommend to friends and family.

Sharon Baum

Jun 16, 2015

Andrew was very helpful and knowledgeable about the Fusion I purchased. I received a fair price for my trade. Laura was also very helpful and knowledgeable about financing and obtaining an extended warranty. Thank you.

Sid Lee

Jun 10, 2015

was nice and appreciated that you wash my Escape, but you missed the top.

Edythe Mader

Jun 9, 2015

Thank you for vacuuming the back seat for me! :0)

Lana Tout

Jun 8, 2015

The staff is always pleasant and friendly and Jim Jess always takes time to stop and visit which I appreciate greatly. The salesman who sold me my Explorer last year also takes time to stop and chat.

Marina M

Jun 7, 2015

We purchased a 2011 Ford Expedition from Jess Ford. When i called to inquire about the vehicle I was told the dealer was across the state from us, about a 6 hour drive. I was told that was not a problem and they would deliver the vehicle to us. TJ was wonderful during the whole process. Within a week we traded in our old car and are very happy with our purchase. Since we are awaiting our plates we have the neon Jess sign on the car. Everyone asks "Who is Jess?" We tell them about this amazing dealer in Pullman, WA.

Ronald Dinsmoor

Jun 6, 2015

2013 Ford Fusion. Customer service was outstanding from start to finish. Great place to purchase a vehicle. Thank you Josh in Sales, Jeff in finance and Larry.

Mark from the Tri Cities

Jun 5, 2015

We purchased a 2015 F150. Jess Ford accepted our vehicle buying service recommended price, ordered the PU from the factory, prepped it, put 36 gallons of fuel in and delivered it clean and ready to drive, to my driveway 200 miles away. The entire transaction was handled by phone and email. Trust and honesty were their working parameters. There is no better way to buy a vehicle.

Steve Chertudi

Jun 5, 2015

your employee,s always do a great job, they do it fast and a complete inspection of my truck. they check everything and let you know if something is bad.... great job

Robert Duncan

Jun 2, 2015

I had the Works done and it was fast and cheaper than I thought.

Sheila Davis

Jun 2, 2015

I purchased my Ford F-150 at Jess Ford over a year ago and have been taking it to their service department for oil changes and all my other mechanical needs. They are a great shop to work with!

Valued Customer

Jun 2, 2015

Ford F150. Service was great as always. Andrew Seaman took care of us very well

Deb

Jun 1, 2015

I appreciate the no nonsense approach at Jess Ford. When I bought my Explorer I felt zero pressure. Now, when I bring in my vehicle for maintenance service, it gets in and out when promised.

Shaun Mahoney

May 30, 2015

Staff is incredibly helpful even with frustrated customers.

James Dolan

May 26, 2015

You personnel are the most friendly and courteous group I have interacted with in any business. They answer questions quickly and always follow through with anything that they commit to. Keith especially goes out of his way to help customers.

JClark

May 26, 2015

Great information and help during the process of buying a new truck

Ricky & Dawn Brash

May 26, 2015

Our car was taken in at the scheduled appointment time. It was a bit longer than we have experienced in the past. We enjoy chatting with the owner, we appreciate the time he takes with his us.

Ronald Richard

May 26, 2015

Service was very good. Service department employees very friendly and efficient.

idvandal

May 19, 2015

T.J. was a great salesperson to deal with. We started the process over email and then exchanged phone calls. From the time I emailed Jess Ford with a question to the time I purchased the car was less than 2 days. I was treated very well and when the car didn't arrive as expected, T.J. and the dealership "compensated" me for the inconvenience. They continue to take care of me and I am glad I found Jess Ford!

Gregory Seeber

May 14, 2015

Great experience! Working with Andrew Seaman and the whole staff was great. We really enjoy the new pickup. Thanks again.

Brandon Merk

May 13, 2015

2009 F-150The service was great! The pickup ran well had the room we needed and it was in great shape!The staff wad great and very friendly!! They answered all of are questions!!

Garrettdbjs

May 13, 2015

It was a great experience. One of the best car dealerships I have ever purchased a vehicle from

Mark Greene

May 13, 2015

2015 F-350, love this pickup. Service department does an excellent job!

Eric Reiber

Apr 8, 2015

We have had a long and positive relationship with Jess Ford of Pullman buying new, used, and with their service department. They have earned our trust and business long term. When we buy, that is where we shop.

Cascade

Nov 26, 2014

You can't beat the small town, 1:1 attention this place gives. I had an engine problem so I took my vehicle in and they figured it out in seconds and didn't charge me a dime! Highly recommend!!!!

Scadealaid

Nov 26, 2014

My engine kept making this weird noise and the guys as Jess Ford not only diagnosed the problem for free, but were also able to fix it the same day. I'm happy I went into them, because I don't know if I would have made it over the pass otherwise.

Ron D.

Nov 25, 2014

I really had a great car buying experience. The staff was friendly, knowledgable and professional. They greeted me promptly but they didn't hassle me or pressure me into looking at cars. They allowed me to go at my pace. Once a found the car, the negotiations and financing was easy and pain free. Love the small town family atmosphere at the dealership. I will bring my car here for service and I can't thank the staff again for such a great experience.

Bulldogs Forever

Nov 24, 2014

We have purchased multiple vehicles from Jess Ford of Pullman. They are the most customer oriented dealer around this part the country. The deals they have made with us have been more than fair and no one services their customers better than Jess Ford. They will always provide a loaner car if needed for ANY reason. I wouldn't deal with any one else!

C.D. "Butch" Booker

Nov 24, 2014

My profession requires lots of travel in all season. I must be to my destination on time and safe. Over the years I have demanded good service from Jess Ford and I can honestly say they have delivered. Jim Jess and his team are "top shelf" in my opinion. I have purchased several vehicles from Jess Ford over the years and always feel good about the level of service I get. It is no secret that if a person puts lots of miles on that you will eventually have some trouble. The Jess team has rescued me with a loaner vehicle when I was in a tight spot more than one time. I will continue to give them my business based upon being treated more than fair in the past.

Sarah Banks

Nov 6, 2014

Jess Ford is a great place to do business and Tommy Coffee is absolutely great to work with. He listened to what I wanted and made the entire process as painless as possible. This was the easiest car purchase I had ever made! He made the test drive enjoyable and showed what great features the SUV had and helped make the transition very easy and fun! Always say Yes to Jess! Make sure you go see Tommy.

D Gregg

Nov 4, 2014

We have bought numerous cars and trucks from Jess Ford over the years and it has always been a great experience. The salesmen are a pleasure to work with, honest and straightforward. Our 2001 F-350 Diesel "Old Whitey" is still going strong with 220,000 miles as is the 2007 Ford Focus with 150,000. When its time to buy again, it will definitely be from Jess Ford!!

babr5520

Oct 13, 2014

I am almost 90 and I have purchased a lot of vehicles. This was my best experience ever because everyone was so darned nice. I would not hesitate to recommend them to anyone.

~Dan and Kitty Goodwin and Pioneer Title Co

Oct 10, 2014

We've been buying Fords from Jess Ford of Pullman for many years: 1- Expedition, 1- Taurus, 2- F350 Diesels, 2- GT Mustangs, 2- GT500 Mustangs, 1- Mazda 3, and 1- Focus. People always ask us why we are a Ford family. My response is simple. It's not necessarily the "Ford" Automobiles as it is "JESS FORD of PULLMAN". When we go there, we are always treated like family, and not just another commission on a board. The salespeople, receptionist, parts, mechanics, finance and JIM, are people that understand the stress of buying an automobile and treat you with respect and kindness. When I was buying a company car this year, JESS FORD not only found the perfect economical and affordable Ford Focus for me, they also made the entire transaction happen in under an hour. My time is very important and spending hours at a car dealership would have been such a waste, so there is just another reason JESS FORD of Pullman is my choice. They also washed, detailed and delivered the car right to my office.

reeves509

Oct 8, 2014

Jess Ford has always given me good service and I use them a lot. Once I was in trouble and they gave me what I consider was above and beyond the call of duty. I was buying cattle in Montana and hit a deer on highway 200 about an hour out of Great Falls, Montana. The radiator system was leaking badly, so not knowing the Ford dealer in that area or a tow truck I decided to call Jim Jess and ask for some phone numbers for help. He got the numbers but said he could have a man with a trailer to pick me and the truck up the next day at 2:00PM, and sure enough his man came and hauled my pickup and myself back to Pullman the next day. The cost was less than what I paid for my daughters car to be hauled back into Pullman after she rolled it 12 miles out of town. The service by Jess Ford was service I did not expect but it was a welcomed service that saved me at least 3 work days on the road or in the air getting my truck fixed in Montana getting it home. Jim Jess, thanks for having my back! --Jerry Reeves, Bar R Cattle Co. & BR2 Wagyu Genetics, Pullman

snbtools

Oct 6, 2014

I have purchased two F450 pickups from Jess Ford. The sales department has been a pleasure to work with. Sales reps have done a good job answering all my questions about the pickups, including calling Ford for answers to my hard questions. Their level of knowledge and friendliness far exceeded the dealers in my home town. Kieth in the service department is competent and good to work with. We have had a couple "bumps in the road" and they have made things right. My trucks are work trucks and Jess Ford always has a truck for me to use when mine is in for work so I don't have any down time. The other dealers I interviewed when I shopped around gave me the blank stare when I asked them about a truck to use when mine goes down. I'll keep driving 80 miles South to buy and service my pickups. By the way, the 2015 F450 is a big improvement over the 2014.ScottSNB Tools, inc

Joel Jones

Aug 15, 2014

Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repairmen, and when called-out on their poor performance, they become defensive and inundate the customer with excuses and a lack of accountability. Can't speak about the Sales Department, but I can say the service department at Jess Ford is a disaster. Since you can't have one without the other, I can NEVER recommend Jess Ford as an option to purchase a vehicle. In our specific case, Jess Ford lost the sale of a 2015 Shelby GT 500 because of the horrible service department... decided to go with the SRT-8 down the road instead. I doubt the sales department is happy to know that. You're only as good as the employees you hire. Jess Ford = Fail

Ranger

Aug 15, 2014

Service very poor, prices twice what others in the area charge. Check prices with other shops in the area before scheduling any repairs, they will be much cheaper and give much better service.

Joel Jones

Aug 15, 2014

Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repairmen, and when called-out on their poor performance, they become defensive and inundate the customer with excuses and a lack of accountability. Can't speak about the Sales Department, but I can say the service department at Jess Ford is a disaster. Since you can't have one without the other, I can NEVER recommend Jess Ford as an option to purchase a vehicle. In our specific case, Jess Ford lost the sale of a 2015 Shelby GT 500 because of the horrible service department... decided to go with the SRT-8 down the road instead. I doubt the sales department is happy to know that. You're only as good as the employees you hire. Jess Ford = Fail

kimberlyahouser

May 5, 2014

If you are a woman who does not wish to be ripped off by a car dealership - Do not go to Jess Ford of Pullman. I just had the classic bait and switch attempted on me. I was quoted $40 over the phone (with the service man confirming with his supervisor) to have my oil changed and snow tires switched out. When I arrived they tried to charge me $100. When I explained that I had already been quoted $40 they became rude and hostile.

Spokane customer

Feb 20, 2014

Jess Ford had the truck I wanted, and they were able to help me over the phone. I was relieved when I drove down and the truck was exactly how it looked in the pictures. This truck also comes with a warranty for the whole time I own it!