Jay Wolfe Acura reviews

Lindyg46

Sep 22, 2016

Dusty greets me by name and goes out of his way to make things easy and comfortable. Service is done on time or I am offered a loaner if it will run long.

Margo Parker

Sep 22, 2016

Srervice is always done in the time allotted or else the service man finds you and tells you about any delays. That is much appreciated.

Royals

Sep 22, 2016

Great service and they got me in and out. I would recommend them and look forward to my next visit. Thank you for handling everything

John Hess

Sep 20, 2016

Jay Wolfe and Dillon are willing to go the extra mile. I appreciate their efforts , availability of a loaner car when needed and great customer service.

ZDX2010

Sep 18, 2016

They were able to find and fix an intermittent vibration/rattle in the steering wheel. Robert was the service advisor. He was very professional and thorough. Overall, I thought he did an outstanding job. The whole service experience was first rate - from scheduling to repair and pick-up. I highly recommend this service operation.

SMK

Sep 16, 2016

Everything from ease of drop off time, quality of Loaner vehicle, amenities, cost, customer service, were excellent. Dillon was very responsive and kept me up to date with progress. Thanks everyone at Jay Wolfe Acura!

Emil 1

Sep 15, 2016

Excellent staff that are very attentive. Cooked to order food and other amenities in the waiting lounge are a nice touch. The vehicle is done in the time indicated at the beginning of the visit. Work is explained up front and if anything changes the staff consults you quickly.

mickhartzell

Sep 15, 2016

Josh and Wayne went above and beyond to accommodate my schedule in getting me in and out quickly for a motor vehicle inspection required for licensing.Efficient.Professional.Thank you

skeeta16

Sep 15, 2016

Lol my service light popped on so I called and they booked me appointment in the same day and also got me out the service department in 1 hour and 30min tops they where great, now if they messed up I wouldn't know because my service light is off and I'm driving in my baby like Saturday never came lol thanks guys

Terry

Sep 15, 2016

Great facility and hard working staff. I've had a couple of equipment problems and Wayne, the service manager, has been very helpful in those cases.

voyager5

Sep 15, 2016

I took my MDX in for a complete brake pad realignment. I had not asked for a loaner vehicle but one was made available when I was told the length of the service. Quality craftsmanship all the way. Thank you.

HEATHER GIST

Sep 13, 2016

I was treated great! Free food at the deli! GOOD FOOD! Jimmy was awesome, entertaining & completely sincere! Everything that I was told would be done, WAS DONE. From the receptionist to the finance manager and all other workers there, I was very impressed!PLUS, I LOVE MY FIRST ACURA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nancy

Sep 12, 2016

As usual, a very pleasant experience! Dusty in service is always wonderful to deal with. He is courteous, accommodating and very efficient. He gets me checked in quickly, and everything always goes smoothly. The lounge area is very comfortable and of course, the snack bar is wonderful. It's always a pleasure to see Kyle there, and I cannot believe he not only remembers me, but also remembers the delicious, nutritious shake I love. Dusty and Kyle are the epitome of wonderful customer service! Thank You.

sherry1995

Sep 12, 2016

Outstanding service. I had to drive my car in without an appointment and was given a loaner too! Fabulous service and very friendly!Thank you!Sherry Hensler

Flueshot27

Sep 11, 2016

I recently had my 2009 MDX in for comprehensive service since it hit a huge milestone of breaking over 102,000 and the system was calling for the Timing Belt, water pump, spark plug, and valve adjustment. We've had exceptional service from Dusty. He provided us with a curtesy vehicle for the duration of the time needed to accomplish the task. We were well informed as to when our MDX was going to be complete and ready for pick up. Nothing but professionalism.

Lisa Randolph

Sep 10, 2016

I had a very good experience at Jay Wolfe Acura. Gretchen was very knowledgeable, polite, courteous and took the time to explain about acuras. I was recommended to Gretchen and I will most definitely tell my friends and family to see Gretchen when you are going to purchase the best luxury car acura.

Acura RDX Owner

Sep 9, 2016

Appointment was easy to schedule, service was initiated at scheduled time and was completed in timely fashion. The lounge area was great, service provided 5 star!

Brian Lightfoot

Sep 9, 2016

The staff is so couteous. I also enjoy the wifi and snack bar. They also do a great job cleaning the car which is included with the oil change. It's a great place to get your car serviced.

Elliebear

Sep 9, 2016

It was Very easy and convenient to schedule service and car was ready earlier than expected. Nice lounge for work and a snack while waiting.

LLZKC

Sep 9, 2016

What can I say? You can't get rid of me - best service department - best dealership ever. Always get the best care - always treated like royalty. Why would anyone go anywhere else?

peter

Sep 9, 2016

very friendly and exceptional service,service took not as long as planned ,waiting area is very nice and accommodating with good food and drink . thank you

Tammy Howell

Sep 9, 2016

From start to finish, all departments treated me with the most friendly & accommodating service. Service took longer than planned but my adviser got me into a loaner car within minutes of me needing to leave to pick up my kids from school.

TL owner

Sep 9, 2016

Waiting area is very nice, which made it easier to wait the 2 + hours for the oil change and software update on my TL.One compalint is that my seat setting changed when I got back in the car and I am still trying get it back to normal.

Lisa in BC,KS

Sep 8, 2016

Smooth car buying experience! Julio was very helpful and did a great job of keeping me informed throughout the entire process. It was a pleasure buying my new RDX from Jay Wolfe Acura.

RD

Sep 8, 2016

Outstanding experience with Dusty in fixing my MDX, he went above and beyond in making sure that the issue was resolved, kept me informed and was very easy to deal with.

service

Sep 7, 2016

Easy to make service appointment. Outstanding lounge experience while waiting. Requested service was completed within time period estimated and within estimated cost. Will definitely return for service.

Debbie Page

Sep 6, 2016

I would recommend jay Wolfe to everyone!I've never had a bad experience and they are always so accommodating. Always very friendly and helpful.

Jgill

Sep 6, 2016

I appreciate the personalization involved from start to finish of my service. I like having the same consultant visit to visit. I feel like I'm getting honest service. I also like the new texting feature. I liked the text updates to keep me informed on the service status.

rslead

Sep 6, 2016

Had an issue with the primary key fob not consistently working or indicating a low battery after having purchased one just after the two year anniversary of the Acura MDX purchase. Covered under the ESP with a $25 deductible. Hassle to bring in but handled well with a courtesy vehicle and no further problems. Robert made the resolution of the issue more manageable.

Scotch terrier owner

Sep 6, 2016

Pretend this is Cuba. The land of never dying automobiles. Acura mechanics respect and honor the long life of this investment automobile. And this is an Investment!

annpaul3

Sep 5, 2016

Took car in for maintenance minder and was prompted to get airbag recall fixed also, which was awesome as we have been waiting to hear when parts are in to schedule. Great service as usual, wait time as expected and great waiting room. No complaints.

Kandbr

Sep 5, 2016

We really appreciated that Julio drove the car being considered to Topeka, so that my husband could look at it. I had explained that since he works long hours during the week, it was hard of him to get to KC. Julio then offered to drive it to us. He probably sensed an impending sale! Ha!He and the manger were very friendly.

Loretta's New Ride

Sep 5, 2016

I came into the dealership skeptical on even buying a new vehicle at this time but after spending time with Trevor and Jim I was convinced that an RDX was exactly what I was looking for and they had one that met my needs. They worked with me but when it was all done I requested some time to think about it and at the end I even decided to buy the RDX with the advance package. Their knowledge and patience working with me convinced me that there was no where or no one else I would even consider buying the vehicle from. Very happy with my decision.

Tina311

Sep 5, 2016

Dusty is the best. I trust Dusty and rely on his advice and expertise when making decisions about my car service. He is one of your best assets.

Bernard J Sullivan

Sep 4, 2016

Dusty was very friendly and very professional and very helpful, thorough, and knowledgeable and answered all my questions in a very friendly manner. I like working with him.

Testify

Sep 4, 2016

A first class dealership, from the sales staff to the service representatives. Dusty Hancock has been my service rep on my last several visits for routine service and is excellent to work with.

BDS

Sep 3, 2016

Over my relationship with Jay Wolfe Acura, which has spanned many years and more than one new car purchase, I have never had a service department disappointment.

DCF

Sep 3, 2016

Jimmy Carpenter took care of an aftermarket add on to our new MDX, while we went out of the country. He even picked us up at the airport.

jeanne7

Sep 3, 2016

We love Jay Wolfe Acura! We have always had positive experiences every time we have been here! Dusty is always attentive, truthful, and up-front about our car's needs! We would certainly recommend this dealership to anyone looking to buy or have their car serviced!

Jessica_U

Sep 3, 2016

Everyone at Jay Wolfe Acura goes above and beyond. The Sales Team, Service Department and Management really go out of their way to get me the best deals possible and make purchasing, as well as servicing, my vehicle with them such an easy, and enjoyable experience. As a service advisor Dusty is unparalleled in his professionalism, knowledge and honesty. On top of that he always goes out of his way to work with my busy schedule and make servicing my MDX convenient and efficient. Acura definitely makes a great product but it's really the people at Jay Wolfe that have kept me coming back for the last 10 years and 4 vehicles and they are the reason I can't imagine ever taking my business anywhere else!

josephine licausi

Sep 3, 2016

I have consistently received great service .. I have encountered several different service agents and they are always professional and courteous. The concierge area is a wonderful treat. The make the wait time very pleasant and painless.

Willie2

Sep 3, 2016

The Sales representative was most helpful and cut quick to the chase, which is what I like. He was very personable and helpful with the final details of purchase.

Tony 21

Sep 1, 2016

Very professional, timely, and knowledgeable of the cars. Danny went above and beyond to make our car buying experience fun and easy. Would recommend him to anyone interested in purchasing a vehicle/as well as the Dealership

Dustin

Aug 31, 2016

I came in specifically looking for a new MDX. Julio worked with me and answered all of my questions. His product knowledge was impressive and he was very responsive to all of my questions.

Kdlimegreen

Aug 31, 2016

I came in to look at a car. I lucked out and got a great salesperson. Trevor help me find a car that was the perfect fit.He was very good at responding to my phone calls and questions quickly.

Cindy

Aug 30, 2016

I bought a new 2016 MDX...would never buy another Acura. My MDX has had several issues. I owned a 2010 Acura TL good car had little issues. MDX nice ride other than that waste of money. Call service several times at first willing to help after the fact it has been in at least 10 times not return calls when I leave a message to talk to anyone. Willing to sell it, skills on fixing issues poor. I would not recommend Acura to friends or family.

Greg Reeves

Aug 30, 2016

Always great service when needed....Alex took care of me this time got me in and out on time. Robert who I have worked with in the past made sure to say hi and also make sure all was going well.

MinhT

Aug 30, 2016

We came to see Amir based on a friend's recommendation. He was great to work with, very friendly, easy going and very patient in helping us find our SUV. The price negotiation process was as painless as it could be. We felt we got a very good deal on this purchase. You should ask for Amir if you come to this dealership. Bonus: the guest lounge was fantastic! We had our lunch there while waiting on the loan paperwork.

pmcfall

Aug 30, 2016

I wish there was a way to shorten the process. Seemed we waited forever. Someone else helped us prior to Tom. The young man did an excellent job. Can't remember his name.

Dab

Aug 29, 2016

Robert provided excellent service, communication and professionalism. I had alternator that needed to be replaced immediately. When I called, woman who answered explained best way to handle and service took me as soon as I arrived.

John987

Aug 29, 2016

Great overall experience. I had the break pads replaced and rotors resurfaced on my 2009 TL. I was very pleased -- they did great work at a reasonable price and the service manager was great to work with. My breaks are smooth and tight - as good as new. My TL is an amazing car. After 7 years it still runs like new. It's the best vehicle I have ever owned and I am an Acura loyalist as a result.

Lydia

Aug 29, 2016

My service advisor, Alex Alvarado, is a tremendous asset to the service department. He is outstanding at his job and possess many characteristics important to an effective customer service relationship. He is responsive, polite, knowledgeable and personable. I felt that he had my best interest in mind.

Mayday

Aug 29, 2016

This is my 2nd certified Acura that I've purchased from Jay Wolfe --- great experience. Gretchen is a great sales representative -- I highly recommend working with her!

RL Fan

Aug 29, 2016

Alex Alvarado was great to work with. He appreciated our time and explained everything about the work done on my RL. He took great are of us. His communication via the app was really convenient. I would recommend him and Jay Wolfe to anyone.

Misty Ketron

Aug 27, 2016

Brand new to Kansas. I sold my car before moving across country and had been driving a rental for nearly a month looking for a car. I expressed interest through USAA's car buying service and Brianna Roberts was the sales rep assigned. I had an appointment at 1300hrs but I'm not from this area and was a little lost so I called before 1300 to ask if I could move it to 1330. The receptionist confirmed that it wasn't a problem. I was rescheduled for 1330. When I got there at 1330, the receptionist at the counter said I was scheduled at 1300 and Brianna had gone to lunch. Someone had called leaving me a long voice message right at 1330 (as I was standing in the lobby) so obviously they were aware that I rescheduled but still, they kept saying that my appointment was a 1300. I tried to correct them but it fell on def ears because she repeated the 1300 appointment time. To me they were sending a clear message that customer service or flexibility is not their priority. Lunch is. They did get me a different sales rep who was amazingly patient and made up for the original experience. The only negative was that there were two Lexus es350s that I expressed interest in on the USAA tool and when I asked if they had any more es350s that I could look at, he said no but I saw it as I was leaving. Perhaps it was already sold? Who knows. It's still available on the USAA tool. I kept looking and test drove other cars next door at the Toyota dealership thinking I had to change my expectations of what I might end up with because time was running out and I wanted to return the rental car. Either way, if you are a cash buyer and need a car urgently, this might not be the place for you. I ended up buying a similar 2014 Lexus es350 a day or two later from the same USAA car buying service but this one had the added bonus of a Navigation system.

dan

Aug 26, 2016

I bought a CPO MDX at Jay Wolfe in June 2016. I'm an out of town buyer so the deal was negotiated over the phone and based on images and the salespersons description of the vehicle. The tires were stated to be at 50% tread life or greater according to Missouri state law. Upon arriving I noted to the salesperson that the tires seemed somewhat worn and she reassured me that they were at 50% treadlife or greater.Upon getting the vehicle home (about 200 elapsed miles later) we visited the local Acura dealer to look into excessive road noise. The car was out of alignment and required a 4 wheel alignment ($80). The tires were also listed at 40% treadlife as well as worn unevenly (cupping and worn on the inside edge). The car will continue to have excessive road noise until the tires wear past the uneven sections, if that happens before we get new tires.I contacted Jay Wolfe management with the complaint of the car being sold with misrepresented tires and out of alignment. They offered nothing of any value to us in return.Had I gotten the vehicle checked out across town they would have uncovered these issues and Id have been able to negotiate a better deal. Dont make the same mistake.Besides this issue the car had not been thoroughly cleaned prior to delivery, the controls on the inside were dirty and there is tree sap (still) on the paint in five different spots, despite the Jay Wolfe Advantage.

SandyM

Aug 26, 2016

My scheduled service appointment was easy to make, and conducted in a timely manner. I also requested a value assessment for trade-in or personal sale in case I wanted to upgrade in the near future. I drive a good distance and certainly appreciate the fact that I can rely on being in and out on schedule.

Carina

Aug 25, 2016

I worked with Gretchen today and purchased a used car. She was knowledgeable and personable and made the experience easy. I would recommend this dealer for service and selection.

Spicy Travel Asian

Aug 25, 2016

I always have a good experience at Jay Wolfe. They have the best customer service that a lot of other industries can learn from. Everybody always greets you and if there is any way you look like you are waiting they always make sure you are being helped.

Cchancey16

Aug 24, 2016

I brought my car in for a recall and they said to allow 60-90 minutes. They were done in 40. Painless and I was satisfied.

deerlover11

Aug 24, 2016

Always prompt and do a great job explaining options and expectations. Always look forward to getting service taken care of. It is a goid feeling to trust your servicr provider. Thanks Acura.

Gail Tieman

Aug 24, 2016

Dillion Rath was very friendly and helpful. Our car had oil changed and tire rotation done in a timely manner. Appreciate the snack station while you wait.

Norman C Haas

Aug 24, 2016

Jimmy Carpenter is salesman extraordinaire! He knows his product, is patient and works hard to ensure the customer is treated well. I would recommend Jay Wolfe Acura to anyone looking to upgrade their car purchase experience.

pudden

Aug 24, 2016

Because I think I had good service. My doors would not open with my remote, so I brought it here and the job was taken care of. The timing was reasonable, so I am happy.

RDXOwner

Aug 24, 2016

Service department personnel are always friendly, and service was done in less than estimated time. Waiting area is very nice and comfortable. Very good experience.

TSX Owner

Aug 24, 2016

Greeted and treated professionally I was informed what would happen and how long it would take. I waited in comfort, able to work and eat lunch and left at the time promised with my car completely serviced and washed. Perfect!

Arossi1234

Aug 23, 2016

I really liked my Service Advisor, Dillon R. and I would ask for him again. Upon entering the garage, I was greeted by a nicely dressed gentleman, which was very nice. I know the advisors are busy running around and to have that initial greet was unexpected and nice. I did have oil on my driver's side mat from the technician's feet that I wasn't super happy about. The real only thing I wasn't super impressed with was outside the service department. I like the fact that the clients have an area to do work, read, relax, etc. However, the "group" running the concierge area were a little on the loud side. Their discussions of their upcoming events isn't anything I cared to hear. Overall, great experience!

blanch

Aug 23, 2016

We really enjoyed our visit to Jay Wolfe. While waiting for my car in service we were taken to a waiting lounge that had complimentary food and a TVWe were checked on frequently.. And before we left my carwas vacuumed and washed. Wonderful service.Very impressed!

Dee

Aug 23, 2016

Great experience with Service Department today!! Just one of many reasons why we have been Jay Wolfe customers for over 10 years. Thanks and keep up the good work!!

I20 pings

Aug 23, 2016

The part I needed was in stock. Dillon was able to work me in between appointments and job was completed even earlier then estimated very happy customer

pponch1

Aug 23, 2016

It was a good experience that was quick, informative, helpful. Just overall, great salesman; who helped me buy a car right away. I had done my homework and he did his job very well. I would recommend him and the dealership !

Rory3245

Aug 23, 2016

I've been a customer for 9 solid years. The effeciency and customer service of this dealership has taken a nose dive in the last 3 years. I took my car in on a Tuesday morning at 8:00 am for "an 1 hour appointment" because the navigation unit had quit working and check emissions light was on. Upon checking in it was determined my car would be needed longer and I was given a loaner. I appreciate the loaner but I had I known I would be leaving my car I would have removed my two car seats, stroller base, garage door opener, keys from keychain, etc prior to the appointment, but instead was left to do that last min with my newborn baby. I was contacted Wednesday and told my navi unit needed to be replaced so they were waiting on warranty approval and that they had spent (and would be charging me for) an hour figuring out the emissions light was due to a lose gas cap... Hello! Wouldn't that be one of the first things they check?? Thursday I call my service rep only to get voicemail and no returned call. At the end of the day i call to check why no word or returned call only to learn my rep was off that day and no one could access my record to give me an update. What? There needs to be some contingency planning there! Long story short, my car that I had dropped of on Tuesday first thing was ready Friday at 4:57pm. I pick it up on SaturdAy. Get in the car Sunday and the navi screen is flashing black and white screens- totally not working! Take the car back in the following day (Monday) and they had my car until The following MONdAY!! They had my car for TWO weeks! That second week I had an AWESOME service rep, Dusty was his name. He kept me informed through the week and help me move all my car seats and and other junk to the second loaner car, which was a more comprable to the car I own. He is great and I'll always ask for him from now on. Additionally, I tried I reach the service manager that first week when I couldn't get the info I was seeking-- he is a unicorn, I believe. Never answered his phone. Ever. Let Dusty run the place! His level of service is more commiserate with what your customers deserve and expect.

dsisel

Aug 22, 2016

Waiting for your car to be serviced is never easy, but Jay Wolfe sure makes it bearable with an excellent customer support staff - not only on the service floor but in the customer lounge as well.

LuvAcura!!!!

Aug 22, 2016

Because Jaywolfe Acura takes care of their customers and they make sure we understand the details. They also very good with assistant if help is needed.

rstover

Aug 22, 2016

I received great service and it was performed right and fast. I will return and would recommend this dealership to friends and family. Thank you!

tmoeller

Aug 22, 2016

My service advisor, Dusty, explained the importance of the service needed in terms I understood. He is a professional. My car was complete in a timely manner, and he updated me every step of the way.

ttan

Aug 22, 2016

I was very professional received excellent service after expressing and explaining my concern regarding warranty item. Thanks for listening to customer. Awesome service and Thank you.

Ceceliat152

Aug 21, 2016

Service advisor Dusty ? Was veryProfessional received excellent service. Was not pressured into any concerned about my needs I will continue to use this location for any service needed on myAcura TL.

2008tampa

Aug 20, 2016

Alex gave me great service. He kept me updated every step of the way. He even got back to me a few days with information on contacting a glass specialist to fill a chip on my windshield.

Jerry 5th SFG

Aug 20, 2016

Paula and I both own Acura's and drive here from Wichita, Ks. BECAUSE of the quality of the work you do on our vehicles along with your honesty (which is something The Wichita Luxury Collection lacks) and just overall appreciation that we feel when at your dealership. It's never mattered whether it's Jimmy Carpenter, Wayne Sheets, Dillon in service or just the sales people--ALL OF YOU treat us with a HUGE amount of respect for our concerns rather than lying to us and putting us on the back burner which is what's going on in Wichita. It's a drive to have our vehicles serviced here BUT we know they will be serviced correctly at Jay Wolfe and kept SAFE for us. Thank you again for ALL YOU DO for Paula and I. Jerry Mayhew MDX Owner Paula Shields TL Owner

David A

Aug 19, 2016

We are Acura loyalists and purchased both our most recent vehicles from Jay Wolfe & Jimmy Carpenter. We have serviced all of our vehicles for 15 years through JW's service department, the last several years with Dusty as our service manager.I have been incredibly impressed by Dusty and Jimmy's customer service excellence and professionalism; would never hesitate to recommend Jimmy to a new car buyer or Dusty when service is needed.Very, very satisfied...

GirlyGirl

Aug 19, 2016

Perfect customer service, as always. Prompt, courteous, and an amazing waiting area where they feed you whatever you want, just for waiting on your automobile.

dan

Aug 18, 2016

My appointment was scheduled, was on time. The work was efficient and quick. all my concerns were addressed, all the staff were pleasant and polite.

WilFam41

Aug 18, 2016

Other than them trying to upsale us a warranty we didn't want, it was an excellent experience. Julio was superb and even drove the car to us so we could see it first hand. He represents the organization well.

acuraguy

Aug 17, 2016

My wife and I have purchased our 9th Acura (8th with Jay Wolfe) and we are very impressed with the focus on the customer and meeting their objectives. The staff of Jay Wolfe values a long term relationship and acknowledges the value that we as customers bring to the dealership. In addition, the focus on customer satisfaction is above and beyond what someone may think of from a automobile dealership. From the Owner on down, all personnel involved in our transaction worked personally to ensure that my wife and I purchased the car that meet our objectives and even went the extra mile when we were second guessing ourselves on our the model purchased. Upon my notification to the New Car Sales Manager of our feelings he stepped up and helped get us in to the model that did meet our needs even though we had purchased another model. Extraordinary customer service!!!

Cory J.

Aug 17, 2016

Within minutes of stepping on the lot and meeting Julio, he pointed us straight to the car my wife had been looking for. We picked up the car on Monday and the wife couldn't be happier. Great experience working with Julio!

JerAngLS

Aug 17, 2016

This visit, my advisor John was great. But I'll be honest, I am not at all impressed with the so called "white glove" service that was promised. Calls back are delayed and for the most part, it seems that a lot of people are new and unsure on what to do. Example, I scheduled this appointment, called back a day later to ask a question, and they didn't even show me having an appointment. Accidents happen, but when you spend this type of money on a vehicle and service plans with a promise, you expect just that. I have purchased vehicles from non-luxury dealerships in the past and had much better luck.

TLX LVR

Aug 17, 2016

The title says it all. I bought my car here, and keep coming back for the exceptional service. Quality of workmanship, friendliness and customer service is what you get each time.

DCF

Aug 16, 2016

Returning to Acura dealership from owning a Buick...no comparison in service from time we walked in the door until closing on our 2017 MDX.

Jerry D. Bell

Aug 16, 2016

On the way to work my tire gets hammered, but not before I'm able to make it to the dealer before I lose air in the tire. Who wants to fix a flat on the side of the road? Not only did they fix my tire, but they shuttled me to work so I could be productive while they worked my car into the schedule. I gotta work as well, so that was key. Not only did I get my tire fixed, but I got my car cleaned up as well. First class service.

Jill

Aug 16, 2016

Jim went the extra mile to make my new lease as streamlined as possible. Jimmy was extremely helpful in giving me an overview of the new options on my 2016 MDX. Thanks to both of you!

JillraynaLQ

Aug 16, 2016

My service today was done in a timely manner and Steve was very informative and helpful. My service was completed earlier than anticipated but long enough for me to enjoy a free lunch in the lounge...very friendly staff there also.

Kagary

Aug 16, 2016

Had an appointment for routine A1 service and was out of the shop in less than an hour! I always appreciate the courteous, professional team at Jay Wolfe Acura.

Klaidacker

Aug 16, 2016

The Internet was down and someone had lost the key to the vehicle we were purchasing so the total time to purchase our vehicle was a little over 5 hours. These issues were out of the control of the dealership but when added to the haggling process of a trade in, it made for a long day (and we even used a car buying service which should have decreased our time spent with purchasing the vehicle). Everyone was friendly and apologized for the inconvenience. The dealership has nice amenities and we are hopeful that when we take our vehicle in for routine service that it will not turn into an all day affair...

Loyal Royals Fan!!

Aug 16, 2016

Excellent service and support as well as hospitality in the waiting area. From start to finish my questions were answered and all details were covered.

MDX buyer

Aug 16, 2016

This was the 6th car purchased from Jay Wolfe Acura (3 new, 3 used) over the last 20+ years. I worked with Jimmy for quite awhile before ultimately buying a new 2016 Acura MDX. He was patient and courteous throughout the process, was very knowledgeable, and low key. He worked with me to get a good trade on my prior vehicle and overall, I was very satisfied with the final deal. We have been in contact a few time since the purchase and he has quickly responded to my queries after the sale, which I have appreciated.

Mdxgirl

Aug 16, 2016

Dillon was great! He had a positive attitude and was pleasant to interact with. The waiting area is extremely accommodating. This was my first visit and I was very impressed.

Paul Lindahl Jr

Aug 16, 2016

Upon learning that more work on the car was needed than what was scheduled, the service agent arranged to have it all done in essentially the time scheduled for the original appointment.

RDX Owner

Aug 16, 2016

I had ended my Lunch appointment early, and arrived way too early for my appointment, I was accepted, and out in an hour for my oil change - As always, great service all around!

VB123

Aug 16, 2016

Tom Roche was a excellent sales person. Not pushy, very helpful and knowledgable. Made car buying extremely easy. Very honest, ethical dealership - felt very comfortable and trust what they say and are very accountable.

Chrissy2005

Aug 15, 2016

Dillon was very courtious and informative. He kept me informed of the routine check findings and answered questions to better explain my current and future needs. I will request him for my service advisor in the future.

sharath86

Aug 14, 2016

I bought my first car from Jaywolfe Acura and I have had wonderful experience.Jimmy Carpenter did an excellent job. He was very knowledgeable about the products and very friendly throughout the whole process. I would definitely recommend him to anyone looking for a new or preowned vehicle.

Anthony

Aug 13, 2016

Brought my vehicle in for an oil change and air bag recall. Upon arriving I was promptly greeted by Kyle B. He was very polite and professional. He thoroughly explained the services which was comforting and I felt like I was in and out in a fair amount of time. I haven't filled out your survey before and chose to this time as I had a very delightful experience with Kyle and wanted to share it.

car driver

Aug 13, 2016

Always get excellent service and everyone is friendly and helpful. They have a good "wait area" and offer many beverages (hot or cold) and always offer snacks.

Brownpw

Aug 12, 2016

Dillon was terrific. Arranged my transportation and called when ready. Explained the brake check and all the other work that the techs did. Great job.

LB

Aug 12, 2016

When you pull into the shop area it's clean and organized. You will have a service adviser there within 30 seconds to one minute. My adviser Robert Beaver was polite and very professional. He wanted to know if I had any questions about our car and what work was to be performed on it, that morning. I told him that I had a couple of concerns with the life of the oil and what happens if it goes down to 0% or below. He explanation was simple and to the point. I felt relieved after talking with him. He keep in touch with me while I was waiting on the car. He was friendly and courteous. Outstanding job by this service adviser.

charlene31

Aug 11, 2016

It is always an excellent experience at Jay wolfe, other dealerships do not know the cars they are servicing. I always feel very comfortable at your dealership. Service is top notch and explained in detail.

Cristi

Aug 11, 2016

Very friendly and efficient! Kyle helped me with my car and then Kyle helped me in the lounge! Such a classy and professional atmosphere. It almost made spending money a little easier. Thank you so much.

Donnie

Aug 11, 2016

I am providing a 5 Star rating because I experienced 5 Star service from the time I drove into the shop until the work was finished. Mr. Robert Weaver, Service Advisor, Concierge Service Personnel, Update Analyst, Sales Personnel, were all great. Thanks for the kind treatment!Donnie

KCtwocars

Aug 11, 2016

Responding to a service notification I scheduled my MDX by phone as the online link would not work for me. Phone attendant was courteous and friendly. By coincidence my wife's TL had a low nitrogen tire pressure alert the next day so I had her accompany me on my appointment. The service rep handled that surprise without as much as a hick-up. We both left feeling very good about the visit.

Leawood Mom

Aug 11, 2016

I was on my way to the Jay Wolfe Acura Dealership to repair a dent on my car, when I accidentally locked my keys in the car. I called the service department at Jay Wolfe Acura and immediately they connected me to Acura Roadside Assist. I was then able to arrive at the dealership to get the repaircompleted and I received a loaner car and everything went well! Steve Johns was my service advisor and he did a great job!

Matt

Aug 11, 2016

Jimmy went out of his way to ensure my wife and I had an excellent experience after his manager worked out a fair deal on a car we didn't need but are really enjoying. Thanks

mscookie

Aug 11, 2016

Service was excellent, my service rep was also excellent Loaner car helpful. Service completed within 8 hours, Alex keep me informed on status of job.

BillHasten

Aug 10, 2016

I had a good experience at Jay Wolfe after experiencing a problem with my A/C condenser. Dillion Rath handled the warranty question with Acura and had my repairs made in a very prompt and efficient manner. I have always had a good experience when dealing with Jay Wolfe, Truly professional organization throughout.

Marcella Paboucek

Aug 10, 2016

I came in for A16 service. I was greeted promptly, and led to lounge area. Robert was courteous and helpful. Service was done quickly and there were no problems except for one small thing. The service tech did not fill out my maintenance log even though I had it sitting on the passenger seat. The seats are black as is the log book so it's admittedly hard to see but if they had looked over there for it, they would have seen it. I really like keeping the maintenance log and was disappointed that it wasn't filled out.

VLP

Aug 10, 2016

Dusty keeps better track of my vehicle than I do. I know it is the Acura computer, but I did not remember if I needed a tire rotation and the computer told us.

wendyn

Aug 9, 2016

The service is always A+ at Jay Wolfe Acura. I'm comfortable bringing my car in, the lounge is great and they provide a loaner car when needed.

GusB

Aug 9, 2016

Just an oil change and the associated check ups but all was done well. I also talked with Trevor about options for replacing my 16 year old Acura that I still love!

kevinasr

Aug 9, 2016

Attention to detail, a desire to "make it right" and a genuine concern of one's need(s) are just some of Michael Beaver's fine qualities. My kind of Service Advisor.

Miller445

Aug 9, 2016

This is a very nice dealership. Everyone was very easy to work with. I worked with Jimmy Carpenter and overall had a good experience. I did not end up getting a car here, but I would work with them again in the future.

Ming

Aug 9, 2016

Trevor Guy is a great guy. He is patient, friendly, detailed, and not pushy at all. We liked him so we bought an MDX from him. Thanks Trevor!

Mmhart

Aug 9, 2016

A very professional staff greets you as you check in, and updates you every 20-30 minutes as to what is currently being worked on. And the food was excellent - a delicious BLT that rivaled any restaurant in the area. What more could you want?

Rex

Aug 9, 2016

Told the service department I was going on vacation and they made sure the car was ready to go, changed oil and filter, rotated and balanced the tires and changed differential fluids.

ShawkneeDew

Aug 9, 2016

I did not have an appointment but showed up for an oil change. As always, Alex made me feel as though I was his only customer and provided wonderful individual review and recommendations. Not only was I able to receive the oil change and tire rotation (Alex's recommendation) but the service was performed quickly while I waited. Alex thoroughly reviewed the multi-point inspection checklist at the end. I will always stick with Jay Wolfe Acura and have my service performed there as long as employees of Alex's quality are involved.

Buddy, Acura loving dog

Aug 8, 2016

I love taking my car into Jay Wolfe Acura. It's such a wonderful experience. Everyone is so nice and accommodating, and the lounge and diner is unbelievable.

lc2754

Aug 8, 2016

Upon arriving, the service consultant immediately; replaced my air bag , changed the oil, rotated tires, washed and vacuumed the car, all within one hour and fifteen minutes.

MDX2007

Aug 8, 2016

Great friendly service on my Acura MDX....very professional, straight forward answers...not trying to sell something that I don't really need. Good advice on timing belt replacement.

piggej

Aug 8, 2016

Excellent service from the loaner car to the fix of the problem which brought me in to the through inspection of my TL. Additionally, the waiting area with Wi-Fi and ample refreshments is a big plus. Thank you, Jay Wolfe Acura!

SUV Guy

Aug 7, 2016

Dusty has managed service on our car our MDX 2 or 3 times, and is my preferred manager. Wiper blades were replaced and we had recently replaced them with in the last 2 months and Dusty reimbursed us.

75JHawk

Aug 6, 2016

My service experience went well. It took somewhat longer to complete the required service this time, but was pleased with the care given to my car.

Midnight Rider

Aug 6, 2016

Great service, they are always sensitive to my needs. They do not push extra items on me, and I know before they proceed, how much I'll pay. Also like complementary breakfast items.

Nurse gerkin

Aug 6, 2016

Excellent quick service. Very informative. Robert did a great job. Everyone was friendly and courteous. Good education on what was done to vehicle. Robert was great

bestauntieever

Aug 5, 2016

JWolfe handled the recall/replacement quickly. They listened when I advised I did not require any other service at the time. Topped it off with cleaning the inside/outside of my vehicle---all in less than an hour. Can't beat that!

Deb R

Aug 5, 2016

Service staff are always very friendly and helpful. The waiting lounge has awesome amenities and I never have to wait very long while my car is being serviced.

GLB

Aug 5, 2016

Jimmy was a super friendly and super helpful salesman! We really enjoyed visiting with him and working with him during our purchase. We would recommend him to others in the market.

Homes

Aug 5, 2016

They accommodated me - I live 250 miles away and they arranged to take care of a warranty issue on a Saturday. I was also furnished a loaner car.

kvivers

Aug 5, 2016

Service reps are great, service itself is prompt and thorough. Very comfortable customer lounge. And they wash and detail my car so it looks great!

Mel K

Aug 5, 2016

Great experience. Car was relatively clean when dropped off and the service team cleaned it up again before I picked it up. Will definitely be returning again for routine maintenance.

Paige B.

Aug 5, 2016

I purchased my 2014 Acura MDX from Hendrick Acura, Overland Park in May of 2014 and have been taking my car there for routine oil changes and service until July 28, 2016. Basically since buying the car, my husband and I noticed a noise coming from the front end when backing up straight or turning. I took it to Hendrick Acura for oil routine changes and asked on more than one occasion that they inspect the noise coming from the front end. Each time I was either told it was normal or they couldn't recreate the sound. In July 2016, I then took my car to another Hendrick dealership (Hendrick Lexus Tiffany Springs) closer to my home for the routine oil change and asked that they check the front end as well. I wanted a "2nd opinion." The service personnel there also heard the noise, said that it didnt sound normal and recommended that I take my car to a different Acura dealership to get yet another opinion since they did not have Acura certified technicians and could not do warranty work there. So I took my car to Jay Wolfe Acura and dealt with Dillon Rath. After explaining why I had my car in for service he got in the car with me to hear the noise. He heard it, along with 3-4 other service employees. They all said that the sound coming from my front end did not sound "normal." It was determined that the noise was coming from the brakes and brake system hardware. Because my car has over 42,000 miles, Jay Wolfe recommended that Hendrick Acura be notified to see if they would "goodwill" the work. Dillon contacted Mike in the service department at Hendrick Acura and was met with exasperation. Dillon then discussed my situation with the DSM for the area Acura dealerships and the work needed to be performed on my car was approved by the DSM for the "goodwill" service! I was highly satisfied with the work ethic of Dillon and his service team. If it had not been for him, I don't think Hendrick Acura would have remedied the problem with my car until AFTER my warranty period had run out. The noise is now gone! Thank you Dillon and Jay Wolfe Acura! You have gained my business and when it comes time for a new Acura we know where to go!Sincerely, Paige B.

Scott

Aug 5, 2016

This was our first experience with this dealer and we couldn't have been more pleased! Julio Esquivel did a fantastic job dealing with us. His boss Tim and finance person Josh we also great to work with. They really value their customers. Something many other places just don't quite get. I have no worries we'll be happy with them going forward as well.

tndiamo

Aug 5, 2016

Jimmy is amazing! He sold us our car, was friendly, funny, fast and educated. This was painless and appreciated. The best ever! I will recommend your dealership solely because of him.

Acurardx

Aug 4, 2016

Same as above. Professional courteous clean and friendly. Now I am just adding words. What more can I say. This part is a little ridiculous am I done yet.

Bobbymobile

Aug 4, 2016

Jimmy Carpenter who sold me my SUV, helped me so much. I was able to get a new fob to replace the lost one, thanks to Jimmy.

J1234

Aug 4, 2016

Went in for air bag recall. 1st in line and was out quick. However, the air bag light still comes on. Now I have to go back. I dislike having to go right back.

Lauracoup

Aug 4, 2016

Dusty is the reason for my good review of your dealership. He is respectful, honest, and makes you feel like you're his most important client. He's the reason I come back to your dealership.

Lorenzo

Aug 4, 2016

Personnel were very friendly and helpful. It is obvious that Acura spends time training these people who are so well-schooled, polite and professional. 5 Stars

mrsvicky

Aug 4, 2016

Always met by very nice people that work at Acura. We love the waiting room. It is very clean. We love our car and the service is great!!!!!!!

stevie77

Aug 4, 2016

The people are very friendly, when they greet you they make you feel special, the sales people are wonderful, especially Jimmy Carpenter and I love the Panera type of lunch that you can get there while waiting for your car to get done, just so professional overall!

gcj2016MDX

Jul 18, 2016

The sales team very friendly and accommodating. Jeff handled the paperwork and explained the financing options. Daniel did great job of vehicle set up and getting us started on the use of the navigation and audio features of the 2016 MDX.

ZDX2010

Jun 29, 2016

The entire process, from finding the right used car, negotiating the price, and delivering the car, was first rate. They went to extra lengths to insure I found the car I was looking for and then offered it at an extremely fair price. When they delivered the car it looked brand new. Dee's detailing of the car was outstanding. Danny Martin performed a walkthrough of the cars' many features and took the extra time to program all the the personalized settings to my preferences. They get 5 stars for their customer centered approach. I am a long time customer of the dealership and know that their customer focus extends to the service department as well. If you are in the market for an Acura you won't get treated any better than Jay Wolfe Acura.

jlreynolds

Jun 28, 2016

I knew exactly what I wanted and Jimmy - best salesman we've ever dealt with - quickly helped us navigate through the buying process! Acura provides outstanding customer service and attention to detail. 4 short days after buying my new 2017 RDX, the battery was dead. It was simply due to sitting in storage until we purchased (not sure how far in advanced these are manufactured). Regardless, Jimmy - yes, the salesman - showed up at our house to jump start the battery on a Saturday. When it didn't work, they had a service guy at our house within the hour to replaced the battery. Outstanding customer service and hands down the best Acura dealer in the KC area! HIGHLY recommend if you're interested in Acura! I don't think I'll ever drive anything else :)

MDXDriver

Jun 28, 2016

This is my third MDX and fifth Acura. I recommend this dealership. The purchase process is a positive experience, unlike some others whereby you feel like you've been had.

Becky2810

Jun 27, 2016

Dealing with Jimmy was very easy, no pressure. Glad to see that Jay Wolfe does not subscribe to the old way of selling cars, but using a much more client friendly approach. I left feeling that I got a fair deal.

OPOMS2010

Jun 27, 2016

I was very pleased. There was no hard sell of any extra items I didn't want (extended warranty).I was very happy I chose Jay Wolfe.

George1642

Jun 25, 2016

I have purchased three cars fro jay Wolfe Acura and have been very happy with the service in the sales and service areas.

justinm16

Jun 21, 2016

Purchased a new Acura MDX from Jimmy Carpenter and it was the best car buying experience I've ever had and he made it really easy. Jimmy's very knowledgeable and made the process very quick and easy for us. Jeff Johnson did the financing part and we were in and out very quickly. We recommend them to anyone thinking about purchasing an Acura.

tonysdad

Jun 21, 2016

Employees at Jay Wolfe addressed all my concerns favorably. I would not hesitate to return there for future purchase. Gretchen was wonderful to work with. Low pressure with high degree of satisfaction. Purchased third MDX, first with this dealership; glad I made the switch. NOW: if Acura would just come out with a convertible hardtop ($40-$45) they would control that market. * and sell my wife a car.

B & J

Jun 19, 2016

Really easy purchase. Loved working with Emily. Pleasant experience.

Mike2525

Jun 19, 2016

I normally do not like the car buying experience, but this purchase was very easy and quick. Emily was great to work with. The end

PCKC

Jun 17, 2016

The staff, facility and overall buying experience was fantastic. Wouldn't hesitate to purchase from here again. Trevor was accommodating, informative and a pleasure to work with.

dennis

Jun 15, 2016

Russell was a big part of my deciding to purchase this car from your dealership. I have been looking off and on for several months and have driven more than a dozen automobiles. when I drove my TL it was obvious to me this was the vehicle I was looking for. With Russells' knowledge, courtesy and assistance I was able to very quickly come to an agreement on the vehicle. Tim and Josh likewise were great!

Manuel, Theresa

Jun 15, 2016

I worked with both Brian and Gretchen who honestly were the easiest sales folks I've ever dealt with. They were very informative and thorough on the information provided on each of the vehicles in there inventory! Which was really impressive... They never rushed me too but a car but followed my lead. I was introduced to the Acura team and greeted with a smile by each individual.

ronnie

Jun 14, 2016

We have done business with these folks for a number of years. They are very good Tom took very good care of us. We would of course buy again.

baron2816

Jun 13, 2016

I had great customer service and communication through my servicing process. The next day the service dept. contacted me to make sure there wasn't any other issues and to make sure my auto needs were met.

Ltrain1955

Jun 10, 2016

Our 3rd new car from your dealership. Always a enjoyable experience and no pressure. Very fair deal for us and dealership, all I expect. Enjoy snack bar area and lounge during service appointments. Our salesmen are very product knowledgable and explain car operation in detail. In past we dealt with Denny Vickers and always enjoyed just talking with him and giving him a hard time. Very much enjoyed and liked dealing with Jimmy this time and without doubt when we drive up to shop in area will stop in to give him crap just like we did Denny.lol. Both very good guys. Thanks Jay Wolfe Acura and Jimmy!

Kholtz

Jun 1, 2016

Very happy with my recent experience! Gretchen was fantastic and I couldnt be happier. Will definitely recommend jay wolf and Gretchen to others! The experience was easy and flawless, thank you jay wolf!

JanaMay30

May 31, 2016

I felt like my price and needs were carefully considered in the negoiations. I would have liked a little more information and practice with the new car controls before leaving the dealership. This is my 2nd RDX so I was familiar to some extent with the car.

long5290

May 31, 2016

It has been a long 8 months of searching for the "right" vehicle; Jay Wolfe Acura made the experience easy as it can be and enjoyable. Everyone I interacted with was friendly and willing to help in any way possible. I purchased what I feel will be the perfect vehicle for me and feel secure with the warranty that was offered. I am confident that my vehicle will continue to be cared for by Jay Wolfe. I drove from Topeka and will continue to do so just to keep business going with these folks.

lyn'smdx

May 24, 2016

Had great experience from the internet contact with Brianna to making the deal with Monty to the delivery with Brianna, Josh & Jimmy. Thanks for making it so smooth.

Como52016

May 22, 2016

Gretchen, Jake, Josh, and Coop made buying a used certified Acura a fairly easy and painless experience. We are thrilled with our new vehicle! We would definitely buy again from Jay Wolfe!! Thank you!

Tim

May 22, 2016

We went to test drive the new MDX without plan to buying immediately. But we're so very impressed by the dealership team and facilities. They provided the best customer experience service ever. We ended up purchasing a new MDX from the sales person Donnie over the weekend.

ShawkneeDew

May 21, 2016

I had been contacted by e-mail by Emily Lewellen about the availability of an executive MDX so I came to check it out. I encountered Donnie who spent about 4 hours working with me and REALLY listened to what I felt my current needs were and to what I was looking for as I was considering replacing my 2005 TL. I knew I wanted fuel economy, a quiet ride, a good sound system and, preferably, lots of added options, but not necessarily a new vehicle. Donnie patiently let me test drive a couple of vehicles then made the purchase a smooth process. Donnie was completely professional and certainly non-pressuring. I really appreciate that. He also was very knowledgeable about each vehicle I considered. My future purchases will all be with Jay Wolfe and Donnie.

sistah1

May 21, 2016

The salesman, broke down the finance, of purchasing the car. He gave me what paperwork, smallequipment that I would need. He went through the process of explaining the different functions of the car and how they operate. I went on a test drive to see if this was the car that I really wanted to purchase; that was very appreciative. He showed me the hospitality room. That was great, because it had been a long day at work.When I picked the car up he assist me w/setting up my phone and went into additional explanation ofhow the car operate. The car had been service for my pickup. I am so thankful to have purchase this 2016 LXS Acura.

capo

May 20, 2016

Great group of people working at Jay Wolfe. Recommend you at least give them a shot if your in the market for a new or used auto.

Hwalker

May 18, 2016

Everyone was great to work with! Thank you for making my purchase a good experience! Was referred by Robin Lavine (she was not on employee list)

Marty

May 18, 2016

The service was excellent everyone went above and beyond for me to make sure I was completely satisfied with my car! I would recommend everyone to come and enjoy this type of car buying experience!

Freddy

May 17, 2016

These guys really wanted me to buy a car. If you appreciate enthusiasm and persistance, these sales people will not disappoint.

Michele

May 17, 2016

Brianna was our salesperson and Shen as awesome! She stayed in contact with me but never pushy. She worked hard to get us a great deal and I would recommend her to anyone considering the purchase of an acura. The service department is very clean and everyone in that dept was friendly and ready to help.

ToddS123

May 17, 2016

Extremely professional and overall gray to work with. Monty and the sales staff were very helpful and easy to connect with. This is the best place in town to buy a new Acura!

test

May 14, 2016

Tom was easy to work with and helped me get the best deal. He made sure I got my car in minimum time. Thanks tom

Meg Nohe

May 10, 2016

This dealership is my best experience yet. Very competitive pricing when we purchased, and they continue to impress. Had some scratches within the first two months of purchase that they worked on for 2 hours to do the best they could to get them out. This is also the only dealership I've ever had a pleasant experience taking my children. They have great food, a play area, and fish for the kids to look at. This is our first Acura and will likely be repeat customers.

Twomdxowner

May 10, 2016

A few years ago we purchased a new 2011 MDX. We wanted to give this vehicle to our daughter and were looking to purchase another vehicle. We found what we wanted at a different dealer for the price we were willing to pay. Because of our previous relationship with Jay Wolfe Acura we decided to return to Jay Wolfe for the purchase of our new 2016 MDX. We will now have 2 vehicles serviced in their excellent service department. Our previous business relationship with our service advisor Dusty Hancock was instrumental in our decision to purchase another ACURA and return to Jay Wolfe Acura.

HK

May 9, 2016

Recently made our second CPO purchase from JW Acura. Had a great experience with a TL purchase about 5 years ago and had similar experience with our MDX. Sales representative (Dwight Johnson) was professional, very helpful and not pushy. Great price on the MDX, based on shopping local dealers and internet research, and hassle free experience. HK

ksuwildcat2004

May 9, 2016

This is the third car I've leased from Jay Wolfe and this visit was, by far, the best I've ever had! Jimmy was a pleasure to work with - knowledgeable, friendly, and excellent customer service. The process was faster than it's ever been, which was greatly appreciated!

JBS

May 8, 2016

Briana, Jeff, and Jake were great to work with. Friendly, efficient, answered all my questions. Just picked up my used MDX yesterday and love it so far!

Stawarz,joyce

May 8, 2016

Danny Martin was one of the nicest, patient, & most knowledgeable gentlemen that I've bought a car from. I appreciated the friendly, casual atmosphere that was very professional, yet not uncomfortable.

Zeke0405

May 8, 2016

Monty and his team are a pleasure to work with and go the extra mile or two to ensure complete satisfaction. I will be back for the next purchase.

alanw630

May 7, 2016

Came in for a look. Left with a brand new car. Start to finish was a nice experience. Jim and Briana did a great no hassle deal.

jsharlow84

May 6, 2016

Our experience buying our car was by far one of the best purchasing experiences. Mark Bishop, Coop Cooper and Monty Lala were an absolute pleasure to work with. Not to mention, Josh Gurney made us feel even more comfortable as we were closing the deal. I highly recommend Jay Wolfe Acura!

CathyC

May 3, 2016

Beautiful dealership, friendly helpful staff, nice customer service feel. Fair price for trade-in. Only one finance rep available made for long wait at the end of the day. Other than that detail -overall pleased.

Ken1

May 3, 2016

This was our second purchase at Jay Wolfe Acura. As usual Jimmy C was great to work with. The negoiations went as smoothly as one would expect and the end result was that we traded in a 2015 RDX for a new 2016 RDX with additional features.

Lovemymdx

May 3, 2016

From the test drive to buying the car, it all went smoothly. Zeke was easy to work with and educated us on the features of the car.

Kailymae

May 2, 2016

We scheduled a service appointment for the usual 120 maintenance, dropped our car off at the service center and started walking around. A sales rep. Was shortly by our side (as we kind of expected) and had answers to all of our questions about the cars we were looking at. I LOVED my MDX but there were a couple of things that I would have liked different, which I found in a newer model, which was on the lot.. in a pretty color.. with a decent number of miles.. in immaculate condition on the inside. And then we ended up signing papers for it. We were very specific on our financing and they met us exactly where we needed to be (if they could not, we would be content with driving our own car away) the dealership was pretty busy and it did take us quite a while to get out, which was the only negative aspect to the whole experience but when we sat down with the finance manager, he was very speedy, thankfully. The sales rep., manager and fiNance manager were all very professional, knowledgeable and overall our experience was good. We knew to expect this, we have used the service department before and were also extremely pleased. We love Acura brand, especially the MDX and will probably continue to upgrade as the years go on and if in the area, will most definitely use Jay Wolfe Acura for our service needs and purchases.

Lovespinkroses

May 1, 2016

Very friendly and helpful. Understood what I wanted and did not need. I got exactly what I wanted. They did not try to sell me a higher priced model

Npatel01

May 1, 2016

We came in not knowing about the dealership. Danny Martin was awesome to work with. Waiting lounge is a very nice touch to service. Entire experience was very good

KelliB

Apr 30, 2016

Everyone I can in contact with at the deanship was great to work with. I work in a service industry and not easily impressed. Everyone was great to work with! Great experience!!

DD29

Apr 28, 2016

Every aspect of the dealer/customer relationship has been addressed by Jay Wolfe, making the purchase of a new automobile a pleasant experience. My concerns were addressed to my satisfaction.

Ron Henkhaus

Apr 28, 2016

Danny Martin's training was excellent, and he patiently answered all of the many questions we posed, both when we picked up our RDX and at the new owner training session. He is a pleasure to deal with.

Fritz

Apr 27, 2016

Gretchen was great. I can't get my wife to go into a dealership. I have had to go buy her last two cars. But Gretchen answered her questions and kept her relaxed the whole process. It's surprising that dealerships have not overtly addressed this issue yet.

Stephen Lightstone

Apr 27, 2016

Our salesman Mark Bishop was very good to work with. The only issue that happened was that the person that was to prep the car for final delivery was evidently off that day. As a result we had to spend too much time waiting to get the car.

King21

Apr 14, 2016

I have been an Acura owner for years and had been looking to upgrade my car since 2014 but I did not find the right professional at other dealerships to make me comfortable with making a change. The difference in my ability to upgrade my car was the excellent support and professional approach I experienced working with Jimmy Carpenter. He found me the right car and made me very comfortable with the entire process of making the transition. Working with him and the team, I was able to test drive the different models and Jimmy did an exceptional job of walking me through the entire process. His attention to detail and follow through is outstanding. Thank you Jimmy for making this a great customer experience!

123tara

Apr 13, 2016

Jimmy Carpenter and the whole team at Jay Wolfe made buying a car simple and fast. I appreciate Jimmys integrity and knowledge of the process inside and out.

andrew1994

Apr 12, 2016

My experience with Jimmy Carpenter and Jay Wolfe Acura was wonderful. I was given nothing but great and honest service. Jimmy is a very outgoing guy who can relate to his customers needs no matter what. The next vehicle purchase that I make will be with Jimmy and this dealership.

jayk

Apr 12, 2016

My experience with Jimmy Carpenter at Jay Wolfe Acura was absolutely amazing!!! Jimmy went above and beyond to answer every question my wife and I had. Not to mention went on the test drives and explained the vehicle in great detail. The entire staff at Jay Wolfe Acura is amazing & the next vehicle I purchase will be with Jimmy. Thank you Jimmy!Jay & Nicole

adalton0326

Apr 11, 2016

This was the second Acura I purchased from Jay Wolfe and I wouldn't go anywhere else. The first experience with Courtney in 2014 was good, but this experience, with Jimmy Carpenter, was simply outstanding. Jimmy is professional yet completely down to earth and approachable. He made car-buying literally hassle-free. Jimmy had me work with an "intern" Jake, who sat in the new RDX with me and explained the technology and assisted me in setting up favorite radio stations and connecting my cell phone to the car.

starleton

Apr 11, 2016

This is my second purchase from the dealership. They are very helpful and friendly. Jimmy is a great salesman and goes beyond expectations. I did not even look at another dealership for my new car. They offer great deals and hove an excellent service department. Thank you Jimmy!

Ronald Ott

Apr 10, 2016

This was the 4th Acura we've purchased from Jay Wolfe, and as we completed the process, my wife noted, and I agreed, that Jimmy was one of the "best" car salesman we ever dealt with at Jay Wolfe and the other dealers we've visited and purchased from.

niceguy

Apr 9, 2016

Jimmy understands people, not just Acura vehicles. He listens. He understands. And, He took action.Several times throughout my discovery phase, Jimmy remembered & focused on MY NEEDS. Thoughtful questions & purposeful direction is what I needed from a sales person and he super-exceeded my expectations by finding me a MDX that met my budget & style.I highly recommend Jimmy to friends, family & my personal clients.

Chrisreedkc

Mar 1, 2016

Jimmy did a great job working with us on our new TLX and MDX that we leased last week. The overall experience at Jay Wolfe was top notch from start to finish. The negotiation process was easy and fairly quick and the kids loved the free cafe area (they even had lunch while we were filling out the paperwork). Overall we were very pleased and impressed with Jay Wolfe and our sales representative Jimmy. We would highly recommend Jay Wolfe if you are considering an Acura.

ccajba

Feb 29, 2016

everyone is always friendly and go above and beyond to make you happy. service dept is great and the customer lounge is a wonderful bonus. sales staff are great and made the buying process easy.

TR

Feb 29, 2016

Brianna and Jeff helped to make buying a new car extremely seamless. I am happy with the service and even happier with the car! Thank you!

Gina & Pat

Feb 27, 2016

Working with Jimmy was an awesome experience. He is perhaps the best salesperson we have ever met. He was extremely knowledgeable and accommodating of our requests. He makes you feel confident in your purchase and does not use high pressure sales tactics. Moreover he anticipates questions and goes the extra mile to make the experience very rewarding. I highly recommend him to anyone in the market for a car purchase. Thank you Jimmy!

ranman2016rlx

Feb 23, 2016

Ground breaking approach to introducing owners to the dramatic shift in new cars with today's technology.Very informative, very open environment and item specific to the typical day to day use of the many features available with new cars for today's consumers.

clee

Feb 22, 2016

Buying a car was all nervous for us in the past! But deal with James and Danny were a different experience.They are knowledgeable; patient. James takes the customer from show room to service, and even RSVP the new owner's workshop for us. In the work shop, Danny's presentation is will prepared, his technology knowledge is highly admired. Thanks Danny and Jackie! James and Danny, thank you for providing me confidence in purchase a new car.Some day, I shall return. The Lee's

Spean

Feb 22, 2016

My wife and I remarked that this was undoubtedly the easiest and most comfortable car buying experience either of us has ever had given that we are both in our late 60's, that covers a lot of cars purchased over many decades. The real difference was that we had the good fortune to run into Jimmy Carpenter when we wandered in last weekend to look at an MDX. Jimmy was extremely knowledgeable about the product and instantly made us feel comfortable and unpressured. He was very straightforward with the pricing negotiation once we told him we wanted to buy a car. He did so in a way that was professional, respectful and efficient . I really appreciated not having to do the "dance" over price and keep running offers back and forth to a manager. Instead, It was just one trip and we were done . We felt we were treated fairly and got a fair price . Jimmy was an A+ in every way so overall experience was excellent

stacie12

Feb 17, 2016

We decided to trade in our 7 year old MDX for a new Acura and had Brianna as our sales associate. She was very professional, knowledgable, not at all pushy and a very good listener. In no time at all, she helped us find a gorgeous new RDX. Great experience!

Imrajju

Feb 3, 2016

I am enjoying my new ride 2016 Acura RDX AWD. I was not there to buy on that day. But James was so much interactive and helpful to figure out my choice among my needs/choices.I spend almost 6 hrs on that day and never had a glimpse of pressure to buy from him. He was working with his high morality. He has perfect knowledge of all the cars of different brands to interpret among my choices. He is a great listener and then a great presenter.Wish him all the very bright success.

skleoppel

Feb 3, 2016

We had a great experience. James worked hard to get us what we needed. Will likely do business with him in the future. Thank you.

Connie

Feb 1, 2016

My experience with Jay Wolfe Acura and with Zeke Clark was simply the best experience I have had purchasing a car. Zeke was extremely helpful and easy to work with. Many thanks to Zeke and Jay Wolfe. The best!

srjohnson0301

Feb 1, 2016

I have purchased several vehicles from Jay Wolfe Acura. I recently purchased the car I had been waiting for, an Acura ZDX! The staff was amazing. I worked with James, Zeke, Jen and Jeff. Each of them made me feel like they wanted to make this happen for ME. I wasn't just a number to them. Thank you to all of you! I love the car and love coming to the dealership :)

Taylor D.

Feb 1, 2016

I recently purchased a RDX through Jay Wolfe Acura for my wife. I've never been a huge fan of the entire process of buying a vehicle, but the staff at Jay Wolfe Acura made it a piece of cake! I delt with both James Williams and Jimmy Carpenter, and they both went above and beyond my expectations! Nice work!

Paul and Carrody

Jan 31, 2016

My wife and I bought a certified pre owned MDX. We had a great experience with James Williams as our sales associate and Ros Davis as service director. They were both extremely knowledgable and easy to work with. I would recommend James, Ros and Jay Wolfe to anybody.

Linda

Jan 30, 2016

James went above and beyond to make my purchasing experience awesome! He provided me with a great price. Newer car, more features, and same car payment.

Mc2016

Jan 30, 2016

We have purchased quite a few cars from many dealers in the Kansas City area over the years and by far this was our best experience ever. Zeke was accommodating, patient and knowledgeable throughout the car buying process. We look forward to being a return customer as well as recommending the dealership as well as Zeke.Thanks again for the perfect vehicle and car buying experience.Michael Coffman

Santa2016

Jan 30, 2016

Our car salesman was Zeke. He was very detailed and answered each of our questions. We visited 4 other local car dealerships and we definitely felt like he was the most knowledgeable and forthcoming with information regarding car details. We purchased our car in the evening and he was very patient with us, staying past business hours. We have visited the dealership 2x since our purchase and both times, Zeke greeted us and answered our questions.

smithmarca

Jan 30, 2016

Great experience! James was fantastic as usual and I look forward to doing business with him in the future. Keep up the good work that you do!

Adsyr5

Jan 29, 2016

This dealership has excellent customer service. Zeke made my first car purchase quick and easy. I will definitely recommend this dealership to family and friends and plan to return for future purchases. Thank you, Zeke.

RDXfan

Jan 29, 2016

From the moment we walked in until the moment we left with our new RDX it was a positive experience. No negatives. James guided us through selection and purchase with ease. We have since been back for service and had the same positive experience. They go beyond good customer service to great.

smd

Jan 29, 2016

I have long been a fan of Acura (I currently have one with over 200K miles), and have always dealt with Jay Wolfe, they truly have the best Sales Experience in the Metro Area.In 2015, we bought a new MDX, which my wife loves, so when it was time for me to replace my Cadillac, I decided to try out the RLX. The Sales experience was Great, James was a true professional. We never felt that we were getting the typical bait and switch we have seen with other salesmen.I now have three Acura's in my garage, and am thrilled with the RLX.Thanks for the time and effort everyone took to make this an easy experience.

Sunshine1!

Jan 29, 2016

I love my RDX! Couldn't be happier. Zeke Clark did a great job getting me into my RDX and I love your service dept. as well. Dusty was a big help today too!

CynthiaG

Jan 26, 2016

I have purchased 2 TL's from JWA. The process of buying a car was great, but even better than that is my experiences with their service department. I am convinced that their service is second to none. Dusty Hancock is a phenomenal person with whom to work--he is professional, efficient, helpful and always exceeds any reasonable expectations. I would highly recommend this dealership to anyone!

lisanelson

Jan 26, 2016

We've bought or leased 4 new and 1 used vehicle here, and can't say enough good things about their sales and service.This time I worked with Jimmy Carpenter, and he's the best professional I've worked with so far! He's on top of all the details, accommodates your schedule no matter how many times you have to change times, and answers all your questions promptly and accurately. He makes leasing a car a breeze! I'd highly recommend him and Jay Wolfe to anyone who asks.

Swargin

Jan 24, 2016

I've worked with Jimmy for both of my car purchases now and both time have been wonderful. He puts the customer first and works diligently to take care of all your needs. He is also always available to answer questions. Highly recommend working with him! PS - the service team, especially Ros, is amazing.

BR

Jan 20, 2016

This was our second time working with Jay Wolfe Acura, and once again, we had great car-buying experience. Kudos and much appreciation to the exceptional sales and finance professionals who assisted us. Jim Mattson and Zeke Clark were very friendly, attentive and gave us great information about the new 2016 MDX models. Together they listened, advised and followed up on details that enabled us to make a well-informed, no-pressure decision. We also greatly appreciate the assistance of Jeff Johnson with financing process. All of our expectations were exceeded and we couldn't be happier with the overall experience.

Well Done!

Jan 19, 2016

Thank you to Dusty Hancock, Service Adviser; Jimmy Carpenter, Sales; and Josh Gurney, Financial Mgr for helping to make the purchase of the pre-owned vehicle a smooth transaction. Excellent service and very trustworthy. Thank you for being so forthcoming with accurate information when we asked so many questions!

DB

Jan 17, 2016

I appreciated being walked to my carAlways had refreshment Staff very helpful Russ in service was greatService and bought a car I arrived early for my service appt and got tight inHad great experience with Russ in service While waiting spoke with Derrick (DW) and decided to trade up for new model everyone one was helpful and attentive.anything I needed it was provided for me. The sale was no pressure explained everything that was going on didn't make me feel stupid. This was the first time I ever negotiated my car deal. I felt taken care of during this experience - thanks guys !!

JRD17

Jan 17, 2016

I drove 4 hours from another State to purchase my Certified 2014 Acura RLX with Advance Package and it was worth it. I was very concerned that the Dealer would be less than what's expected or that my salesperson would be rude. I was also concerned about the Trade in process on my 2011 Acura TSX with Technology Package, and if Finance would take hours to complete my transaction. In a nutshell, would I waste 8 hours driving?I'm pleased to report that none of these concerns were founded. I started my experience on the Website with the online chat and Rachel R. Gretchen J. called me back in under 30 minutes. She was very knowledgeable of the car I wanted, and I even tried to "stump her." We made arrangements for a few days later for me to drive up. She called me the day before to confirm that I was still coming and that she still had the car. Upon arriving at the Dealer I was greeted by a clean facility and well dressed sales people (suits and ties, and professional look) at the used var building. My friend came with me and we test drove the car. Gretchen then took us to the main building which also had class and cleanliness.. We negotiated the terms and did the trade in evaluation in about 30 minutes. Jen B. came by personally to discuss the details and all terms were finalized. Josh G. took care of the financing in about 30 minutes because I told him I had to be back on the road by a certain time. He was expeditious, yet I didn't feel rushed.I can say with confidence that I would drive 8 hours round trip again to buy another Acura. I read many of the reviews before calling them, and they are true. I hope this helps those buyers that are as particular as I am. Come to Jay Wolfe Acura for a fair (not lowest) price for a car in an experience that matches higher end dealers. I'm loyal to the Acura brand (TL, TSX and now RLX), and I'm even loyal to Jay Wolfe Acura.

CowBear

Jan 16, 2016

This is my second Acura from Jay Wolfe. What turned into a service visit ended up being a purchase visit. My wife is thrilled with the new MDX. Jimmy and all the staff involved were excellent. The amenities at Jay Wolfe are second to none.

Powell M

Jan 15, 2016

Knowledgeable, efficient and courteous staff from service to sales. They have taken care of me for over 20 years. Looking forward to many more. The new RDX is sweet!

JP1

Jan 13, 2016

This is my fourth Acura and the second MDX from Jimmy Carpenter. Wonderful experience, great service department and comfortable/friendly lounge. Thanks to the entire staff.

Mia Lewis

Jan 11, 2016

Staff, very knowledgeable, friendly and helpful, my daughter's loved it, it was the best car buying experience I have ever had to date. Thanks Jay Wolf Acura.

Jsadman

Jan 7, 2016

With the kindness of the great staff and comfort of the lounge, this is what every experience should be like. This make our third purchase from this dealer, and each time feels better than the last.

Chris S

Jan 6, 2016

I intended to complete an oil change and tire rotation on our 2013 MDX, but when it was determined that new tires were needed, I opted to end the lease a few moths early and upgrade to a 2016 MDX. Hassle-free transaction!

Karen

Jan 6, 2016

From the moment D.W. White met me at the door I had THE best car experience ever. I was on my lunch, looking for a used 2013 Acura I had been watching your inventory for a couple of weeks. It was gone. DW explained that model moves quickly and that he could call me when another came thru. There was another 2015 on the lot and asked would I like to see it. We talked about my needs, test drove, talked a little more. Very knowledgeable. I had done some homework but I learned quite a bit more from Mr. White. I will love owning this car.My time with Josh G. was also really good. I am naturally leery of the "Finance Guy". I found Josh to be personable and down to earth. Now, I will say the gentleman I met upon my return from the bank with my cashiers check for the $12,000.00 down payment did present a different demeanor than every other person I interacted with during the course of this transaction, and there were many. I was at your location from 12:45ish until after 5:00. I needed to run to bank for the check and also get the title for my trade in. It wasn't in the lock box at home so I returned without it. Upon learning this, this gentleman who never spoke to me or made eye contact let it be known non-verbally how really inconvenient this was. I am sure in all the years of Jay Wolfe, it's not the first time a paying customer had this happen. it was soon remedied so why the drama??Anyway, I have a great car, I will tell my friends and look forward to seeing you all soon for regular schedule service. Thanks Karen

jswans3

Jan 4, 2016

I love this dealership. I just leased my 5th car from them and they are always so easy and they treat you with great respect. Their service department is amazing. They have a waiting area that feels like your own private cafe and coffee shop. I love getting my car serviced while I work on my laptop and sip my coffee.

1

Jan 3, 2016

The staff was very knowledgeable, process was smooth from A-Z. The facilities at Jay Wolfe were excellent offering complimentary beverages and food while waiting.

Kysmom89

Jan 3, 2016

The people were so nice and accommodating! I made my deal over the phone and it was the easiest negotiating ever! They take care of their customers. The dealership is the nicest I've stepped into also!

rbond777

Jan 3, 2016

Great except we had to wait too long for finance. It was partially our fault as we didn't realize we needed to be right on time.

HondaGuy

Jan 1, 2016

Really good dealership. Really, really good folks there. IF you are looking for an Acura, put Jay Wolfe Acura on your short list. I am not local to KC, but have purchased two Acura's from Jay Wolfe Acura.I'd buy a third when that time comes.

towell,mike

Jan 1, 2016

my last purchase from another local Acura dealer was too much red tape for a "cash" deal when I made purchase on 12/31/15 I was in and out in less than an hour-my sales person was very professional -

Klkoch09

Dec 28, 2015

I had recently purchased an RDX from another Acura dealership in the Kansas City area a few years ago, and was ready for a trade/upgrade! Jimmy Carpenter and Jay Wolfe Acura showed exceptional customer service, straight forward quotes, and made sure I was completely satisfied. Their Acura Lounge is just another added bonus with a full delicious cafe of complimentary meals and beverages, I felt like royalty!! Can't wait to go back for my first oil change.... Something I thought I'd never say! I will be a customer at Jay Wolfe as long as they will have me, and I'll be sure to ask for Jimmy Carpenter!

Bryankc

Dec 27, 2015

My family has been purchasing cars from Jay Wolfe Acura for many years now. I knew what to expect when I walked into the sales department. I had forgotten, however, how great their customer service actually could be. James Williams was an excellent reminder. The entire process was professional yet casual. No silly games were necessary and I never felt taken. James not only answered any questions I had, he took care of everything. It was another 5 star experience from JW Acura. I've recommended him to friends and family when they've been in the market. I will definitely purchase again I'm sure, no matter where I end up in the country. I'd also like to mention Danny Martin, who's worked with my family throughout the years. His patience is magnificent. I've tested it I'm sure with millions of questions. He has the answer to all of them. Both James and Danny are personable and professional. Having heard nightmare stories about other car dealerships and the grueling processes and time consuming negotiations with which they are fraught, I am more than happy to recommend JW; James and Danny and the entire staff will take care of you.

GE24

Dec 27, 2015

I purchased my second car from Jay Wolfe Acura and couldn't be happier. Zeke was very kind, helpful, professional and made the buying process as smooth as possible. Joshua was also helpful and made the paperwork quick and easy. I highly recommend this dealership to anyone! Thumbs up!

Mjsarvis

Dec 23, 2015

The training session was very helpful. I was the only person in the class that had never owned an Acura so I got a lot of information about my tech package. Lots of great questions were asked & answered during class.

MMA

Dec 22, 2015

I just purchased my first Acura at Jay Wolfe. Overall, it was a good experience. Everyone was friendly and professional. The salesperson and sales manager really worked with me to find a price I could afford. My only complaint is the 'hard sell' on the extended warranty and I felt a bit coerced into purchasing one.

Hate to shop!

Dec 20, 2015

Don't like to deal with car salesmen so shopped online. James Williams was Very responsive, professional, helpful, car was competitively priced, transaction was quick. Shopped online, got pics, got contract, stopped in, got car. All done!!

Italia

Dec 20, 2015

Jay Wolfe Acura was a true pleasure to work with. Zeke as a new car specialist was courteous,professional, and informative! Lisa Tucci, sales manager, went out of her way to ensure our satisfaction and earned our business not once but twice!!! A Great team and seemed to value our business much more than other area Acura dealers! Would recommend Jay Wolfe Acura above all others !!

Curt123

Dec 19, 2015

Great experience, we love our new RDX. Jimmy and Josh were terrific! Jimmy explained the features of each model we were interested in, and walked us through the upgrade deal. It was a great low pressure informative experience, which is exactly the way We like to shop for a new car.

Mike

Dec 19, 2015

The Jay Wolfe's professional, knowledgeable, and friendly staff made purchasing our pre-owned certified MDX an enjoyable experience. Gretchen Jammiggeh was very helpful explaining many of the technological features of the MDX.

Dlcohen59

Dec 18, 2015

My third MDX from this dealer. I will not go anywhere else! The employees great you like you are their best customer at all times!

GraceNteap

Dec 18, 2015

We went to Jaywolfe Acura to shop around for a car. We've decided to go the the same branch where I bought my car 20 years ago since I had a good experience with them. The sales person Dwight approached us as we were checking out their cars and willingly asked us what we were looking for. He kept us accommodated while going through the application. He gave us options until we've decided to just go back the day after they sent us an email for updates and Josh the sales manager gave us the good news I coan get the car that I wanted with 0 down and sales tax paid! I was very happy that they tried their best to give what I really wanted. I want to give a shout out to those amazing people in the dealership who helped us get the car we really wanted with less hassle!

John

Dec 18, 2015

Asked what I was looking for and pointed me in the right direction - he did not try to sell me what he thought I should have, he let me buy what I wanted

Beckster

Dec 17, 2015

My car buying experience at Jay Wolfe Acura couldnt have gone smoother from start to finish. Jimmy Carpenter was great to work with; he was prompt, knowledgeable, professional and most importantly not pushy. I took my time making my decision among dealerships and never felt rushed into making a decision. Once I made my decision on the RDX he was great about explaining the many features of the car. I would highly recommend Jimmy and Jay Wolfe Acura to anyone looking for a new or certified car.

CassLounsbury

Dec 17, 2015

I purchased a used vehicle from Jay Wolfe about 3 days ago and worked with Levi, Jen and Joshua. It was no hassle, very laid back and so friendly that Levi offered me both dinner and lunch on the 2 visits that I came in from their lounge! I was greeted with a smile by all employees that walked past me, even if I wasn't dealing with them personally. One gentlemen, who I was not working with, even remembered me from the evening before and asked how I was doing and how excited he was for me about purchasing my new vehicle. I would definitely recommend (and have already!) anyone looking for a new or used vehicle to come to Jay Wolfe and get the same warm and inviting experience that I had. Wonderful people!

bclancy03

Dec 16, 2015

I can honestly say this is the best Acura dealership in Kansas City. Great sales staff and service department. I wouldn't lease or buy an Acura from any other dealership in Kansas City.

robin

Dec 16, 2015

I have been a loyal Jay Wolfe buyer for over 25 years and wouldn't dream of going anywhere else. They are part of the family.

Nursejes33

Dec 15, 2015

The people were very friendly and attentive to what I needed in a vehicle. They continued to meet my needs and I wasn't able to leave. Jimmy was our salesman and was absolutely great to work with. My only complaint was the wait for a financial person was a little ridiculous.

RK in Merriam

Dec 14, 2015

I had a great experience with the Jay Wolfe team and they were very good to work with. This was only my 2nd new car I have purchased and the 2007 TL type-S that I traded in for my new RDX was my 1st new car and also bought at Jay Wolfe Acura. I also had a good experience with Robert and the service team earlier in the week when the alternator went out on my car and it was towed to the dealership. I asked for a RDX for a loaner as that was the only vehicle I was potentially going to get if I were to get rid of my car.

Floyd Smootie

Dec 13, 2015

Jay Wolfe - experience - excellent! Dealing with Dennis Vickers - excellentModel interested in - was available at Jay WolfeColor - Was available at Jay WolfeInterior - Was available at Jay Wolfe

AcuraLuvr222

Dec 12, 2015

The process of purchasing any car is onerous these days almost as bad as buying a house. The staff at Jay Wolfe is friendly and did their best to make the process smooth. Unfortunately never simple but that is not their fault. The sales personnel Jen Best & Derrick White worked hard to get my wife and I a good deal and I believe that is where we ended up. My wife is very pleased with her new RDX and has been pleased overall after 28 years of owning Acura vehicles. The service personnel and lack of hard upselling at Jay Wolfe is another factor that will keep us coming back. We had been using another dealer for service but a change in management in their service department began hard selling service adders that were not necessary to my wife and we stopped bringing our car there. Jay Wolfe's service personnel approach is much appreciated.

AcuraOwner

Dec 11, 2015

Good experience working with Jimmy Carpenter, would certainly recommend him and Jay Wolfe Acura to family and friends. Would come back for my next purchase.

john21

Dec 11, 2015

James Williams was a lot of help getting us into the new TLX. He was pleasant and very helpful. I have had a few issues with the TLX but James was great! The entire dealership is friendly and welcoming.

LLZKC

Dec 11, 2015

I keep coming back - why? - because Jay Wolfe Acura is the best. Best salespeople, best deals, best service department - and let's not forget Candy and her group who do the best food and drinks of any dealership. Who could ever ask for more?

Robict

Dec 9, 2015

Wow!. Jay Wolfe Acura is the creme de la creme of dealerships!. I just drove 2.5 hours from Wichita, KS to purchase my brand new 2015 Acura TLX from them and the drive was more than worth it!. They took excellent care of me and their service far surpassed anything that my local dealership offers. From the free food and drink and complimentary oil changes (something my local dealer doesn't offer) the amenities are abundant. For me the amenities are definitely nice but what's even more important is the level of service and let me tell you Emily and Jim are rock stars! Even Jeff in Finance made the paper work enjoyable and quick. There is no weak link in this team.Just like the Maya Angelou quote: people won't necessarily remember what you said or did but they will remember how you made them feel. I felt like a VIP and you would have thought I was spending 7 figures on a car. Thank you so much... Can't wait to come back you've earned all of my future business!

B123

Dec 8, 2015

My wife and I just purchased our 8th Acura in 10 years. Denny Vickers has been our salesman in all purchases. No high pressure and has put us at ease.Very professional and knowledgeable.He follows up making sure we're satisfied after we make our decisions.

Nancy B

Dec 8, 2015

It's not always easy to buy a car, but the people at Jay Wolfe made it simple and pleasurable, from the knowledge of the sales staff to the snacks. Dan Petty and Jim Mattson were helpful and resourceful.

Lyberger's

Dec 7, 2015

We recently purchased a 2016 RDX. James Williams greeted us, upon arrival and took care of our every need; thereafter. It was a pleasure to do business with him. I would recommend James to my family and friends. He certainly knows his business and is a great young man to deal with. Satisfied customers.Jim and Lillian Lyberger

Driverdadryan

Dec 5, 2015

Once again Jim Carpenter and his colleagues at Jay Wolfe Acura far and away exceeded my expectations. Jimmy was exceedingly professional, knowledgeable, and friendly. Biggest area I appreciated was his ability to listen to my needs and find the right car and trim level within specific price points. Job very well done.

Kevin

Dec 5, 2015

Absolute love the experience we have every time we visit this dealership. This is our 3rd car from them and have been fantastic every time

NICOLE_D

Dec 5, 2015

I just recently drove away in my second beautiful MDX from Jay Wolfe Acura. The service there has always been exceptional in my experience. This time I was fortunate enough to cross paths with Jimmy Carpenter, which made for a car buying exerience that by far surpassed any before it. After introducing himself as I waited for an oil change, Jimmy immediately showcased his expertise about the brand, the MDX and my options for upgrading. He was super informative, answered all my questions, addressed my concerns and later found the exact MDX I was hopeful to find. He consistently followed up with me to share information regarding my options and keep me informed. There was never one moment of pressure which, I very much appreciated. I found Jimmy to be incredibly professional, most helpful, authentic, direct, friendly...and super funny. All this combined explains why Jimmy is one of the very best in the country (his card says so;). It also explains why I grew to trust him and would recommend him to anyone! Thanks Jimmy making the experience superlative. Thanks Jay Wolfe for recognizing him as one of the best - he deserves it!

gbrone5

Dec 1, 2015

Very courteous and professional employees, the repairs completed earlier than expected, and the sales woman (Brianna Roberts) was outstanding!I purchased a newer MDX largely due to the sales woman I dealt with

jklein

Dec 1, 2015

Best car buying experience we've ever had. Throughout the process, our needs and comfort were considered a priority to ensure that we found the right vehicle for us. Our questions and concerns were answered without pressure in return. I will definitely start here when looking for my next car.

Car girl

Nov 30, 2015

I started my search online where I was greeted by Brianna Roberts who helped me step by step in finding the right car for me. She was extremely knowledgeable and friendly from start to finish. Even after the sale was final, she has followed up to ensure I'm happy with my new car! I've already sent a couple friends to see her for possible purchases.

JPRealEstate

Nov 30, 2015

Brianna was super to deal with. She is very honest and very knowledgeable and helped me make a great decision. I am a very slow buyer and she was very patient until I finally bought. Couldn't have asked for a better experience.

Lisabowman

Nov 30, 2015

I looked at and researched the TLX, Lexus, Infiniti, Mercedes and BMW, and after careful and thorough analysis, ended up purchasing a TLX from Brianna Roberts. The TLX was a better buy. Brianna was very knowledgable about all of the cars I looked at and was able to address all of my questions on how they compared with the Acura vehicles. She sincerely believes in her product and her knowledge of all vehicles in this class was very helpful. I appreciated her patience with me and my analysis process. I have been in to have my car serviced and was helped by both Nico and Dusty. The dealership has a cafe and offers complimentary breakfast, lunch, coffee and snacks. I enjoyed the opportunity to sit, have lunch and work on my laptop while waiting on my car. Brianna, Dusty and Nico checked in with me frequently. The integrity of the sales and service staff, as well as the dealer, makes the difference.

George

Nov 29, 2015

Great service and fair price. I will definitely purchase another Acura vehicle from Jay Wolfe Acura in the future. I will also recommend them to others for purchasing a new Acura vehicle.

Cindy

Nov 28, 2015

Started out with salesman D.W. White Awesome guy very professional Love him and very funny. Jim Mattson Sales mgr very personable/professional.Jay Wolfe was where I bought my first Acura and I traded that car for my new MDX. The overall experience was fantastic. Everyone one was friendly greeted us on arrival no pressure. The dealership has changed 100% to the better from my last experience. The young man who went over the vehicle was awesome as well. He knows his cars. It is nice to see they have a person just to go over electronic and settings. From start to finish if I could give more than 5 stars I would. This was by far the best experience I have had in buying a new car and my family has owned several new cars. I am 100% pleased with price, trade and dealership. Thank you Jay Wolfe for not being the typical car sales people. Very classy group!

Doug

Nov 28, 2015

Have done business with my local dealership for over 10 years, but found the Certified MDX I was looking for online at Jay Wolfe Acura. I called and spoke with Danny Martin, and as we continued to talk, it was obvious he was more concerned about establishing a customer relationship versus just "closing a sale". We ended up negotiating the deal over the phone, and I drove over 3 hours in sleet/snow (the day after Thanksgiving) to get an awesome deal on my 2014 MDX. Was equally impressed by the dealership's facilities (looks more like a high-end hotel) with beautiful showroom/offices/service area and friendly-staffed cafe/lounge. Josh (Finance) exceeded my expectations on financing terms. He has a great low-pressure approach in presenting all of their products, and gave me a good deal on the supplemental certified coverage. Bottom line....my experience at Jay Wolfe Acura couldn't have been better, and KC metro should be very "thankful" they have these people/this dealership so close to home! :)

kgcc101

Nov 28, 2015

I just leased my second car from Jay Wolfe. Everyone there is so helpful and friendly from sales to service! The service waiting area is the best with free snacks and food!

rdxowner

Nov 28, 2015

Jimmy Carpenter made buying a new car a pleasant experience versus a painful one. I will definitely recommend that others contact him when purchasing a car.

jazzie

Nov 25, 2015

Can't say enough about our experience with Jay Wolfe Acura. Dan P. went above and beyond to make sure we were satisfied with our test drive and buying experience. Start to finish, a fabulous experience. Thank you for making the car buying a experience a painless one!

New MDX Owner

Nov 25, 2015

Started out looking for a used MDX but looked at new and also RDX. Ended up with a new 2016 for a great price, exactly what I wanted. James guided me through the process and I am a very satisfied customer. Great car, good dealership and a happy customer.

Rknightjr

Nov 24, 2015

From start to finish everything was hassle free and very professional. The dealership itself was very impressive. They had a cafe with free beverages and food! Emily and Jen where top notch professionals. They really took care of me. The finance manager was also very proffisonal. They all were very personable and fun to deal with. I will definetly be back to purchase another vehicle.

ckennedy421

Nov 23, 2015

Jimmy was our sales consultant. Right away I could tell he wasn't like the other "car salesmen". He really wanted to get to know my wife and I and figure out how he could meet our needs. He was very open and honest throughout the whole transaction and made sure we walked out of there satisfied with our purchase. We just recently went back for our first maintenance on the MDX. I called Jimmy directly to setup the day and time. He remembered who I was and made the process as easy as possible. Gave me some options and told me what to expect when I arrived, I have never had another dealership do this. Normally you have to call the service department and talk with them... I will definitely be buying from Jimmy again and will send anyone of my friends and family members to him if they are looking to buy an Acura. Thank you Jimmy!

LovemyRDX

Nov 22, 2015

Searched for a new car for several months. Walked into Jay Wolfe and had a great experience - no pressure, professional, customer friendly. No comparison to the other dealerships we visited. I would highly recommend Jay Wolfe Acura!

Sarav26

Nov 22, 2015

I drove 200 miles to Jay Wolfe because of the professionalism and service I received from Jimmy while inquiring about a used car. Jimmy was an incredible person to work with. He went out of his way to accommodate me and make the experience as smooth as possible and made it possible for me to get into the perfect 2016 Acura RDX! I will definitely drive 3 hours to work with Jimmy again instead of going to the dealership 20 minutes from me because of my positive experience.

Carl Jr

Nov 21, 2015

This was the best, most pleasant experience car buying my wife and I have ever had! The sales person was extremely knowledgeable and answered all of our questions.

JennP

Nov 20, 2015

Must say this is one of the best dealerships I have ever worked with. This is my second purchase from them over 5 years and they are very professional and really try to fit you in the car that matches your needs and your budget! Thanks Breanna for your patience and professionalism!

Bailir

Nov 19, 2015

Everyone at Jay Wolfe Acura was incredibly helpful throughout the whole process of purchasing our car and provided amazing service all around. Brianna was especially flexible working around our crazy schedules and was very knowledgable about the car we ended up purchasing.

CRB

Nov 19, 2015

Great experience in every face of the car buying/service process. I have done business with Jay Wolfe for 20+ years. I appreciate how they do business. I trust them to the extent I purchased an Acura for my daughter from Jay Wolfe and Tom Roche.

Rob123

Nov 19, 2015

Great people to work with and they delivered on their promises. Believe me, I was prepared to be disappointed. I would recommend Derrick White and James Williams in the sales department.

T&SC

Nov 19, 2015

Best and most comfortable experience I've ever had buying and trading a car! Excellent, friendly and professional service from walking in to leaving in an incredible Acura. I can't say enough about Jay Wolfe, and especially to Brooke for going above and beyond to make my experience outstanding! We will definitely be repeat customers.

Wendyb

Nov 19, 2015

Went in for an oil change and came out with a new car! You guys are great! We enjoy coming to Jay Wolfe. Love Jimmy C and Nico was also awesome.

Jwagoner28

Nov 18, 2015

The staff was friendly, knowledgable and helped expedite the process to get me in and out quickly. Thanks to Zeke for braving the rain to help me clean out my old car and transfer it to my new car!

MDXcarbuyer

Nov 18, 2015

We didn't arrive at the dealer until it was time to sign papers and drive away with our new MDX. It was an easy process to do via the phone up until the time of pick up.

BPet

Nov 17, 2015

My last car-buying experience at a different dealership was terrible, so I was wary visiting Jay Wolfe for the first time... They proved me completely wrong. Jay Wolfe Acura is hands-down the best dealership in the area -- after visiting a half-dozen other dealerships in KC and Omaha looking for a car, I can safely say I would never go anywhere else after my experience at Jay Wolfe.Met with Jimmy Carpenter a few weeks ago and explained what I was looking for. I think within two weeks he had come across EXACTLY what I wanted. Certified pre-owned 2013 Acura TSX, the right color and options and everything. Jimmy was super attentive and helpful. I was so used to being stressed when buying a car... Jimmy and team made it feel like no effort at all, and made me feel extremely comfortable in the dealership. They went out of their way to make sure I was well-fed, well-informed, and aware of all the amenities they had available.The car itself is pretty great too. Took it to my mechanic to have it checked out -- they said this was the first time they did a pre-buy inspection and found NOTHING wrong with the car. Jimmy and the service team was able to fix any of the minor dents/scuffs on the car, and even went out of their way to replace the Bluetooth mic (wasn't required in the purchase agreement). The price of the car was below KBB, and another dealership in town with the exact same car couldn't even come close to matching it (not to mention, their service left a lot to be desired after visiting Jay Wolfe).Anyways, overall, just a fantastic experience. It changed the way I think about buying a car. Definitely could not go back to the places I used to go for my cars. I will definitely buy from Jimmy and Jay Wolfe Acura again.

brencol.ks

Nov 17, 2015

James was very helpful in my car buying process. He explained everything and helped me get a great deal! He was very knowledgeable and worked hard so I didn't have to. He was even helpful after I bought my car and I trust him to help with anything I may need in the future.

Jesse West

Nov 17, 2015

James was the perfect fit for us. He did an excellent job of educating us on the various vehicle options and was quite knowledgable. Once we had made our choice of a new TLX, he did a wonderful job of making the buying process easy and efficient.

JTF

Nov 17, 2015

The experience was professional from beginning to end. James is a professional and he found the exact car (Acura TL) in his inventory that I was looking for.

kellhic

Nov 17, 2015

Gretchen was very helpful and made my car buying experience a breeze. She knew the ins & outs of the car I was interested in which helped a great deal when it came down to decision making time. She was very easy to work with and was not pushy at all--which I am very thankful for. Jim also helped to make sure the entire process went smoothly. I have absolutely no hesitations when using the service center as Aaron has been very helpful each and every time I drop my car off. Every experience that i've had so far at Jay Wolfe has been very positive--thanks & keep up the great work!

Magnolia Env.

Nov 17, 2015

This was one of our smoothest vehicle purchases ever. James was able to locate the exact color and trim package we wanted. His knowledge of the MDX and its features was wonderful as we had quite a few questions for him that day. Very personable staff at the entire dealership from sales to service. We will continue to purchase from this dealer. Jackie was awesome at the point of delivery with introductions to the cars electronics and advanced functions. We also have had a wonderful experience with Niko while having the first scheduled service performed. All around great experience! Keep up the great work!

TylerMorrison

Nov 17, 2015

Fantastic Customer Service. Extremely friendly people. Always a fanstastic experience the moment I walk in the dealership. Would recommend this dealership to anyone looking to buy an Acura.

BatesX3

Nov 14, 2015

DW and Joshua couldn't have treated me any better or nicer. Super helpful, not pushy at all. They could have pushed me to buy new, but they didn't. I told them no money down, each guy only asked me once.

Jamie

Nov 13, 2015

As a single woman, walking into a car dealership alone, can be pretty intimidating. I was greeted by Jimmy Carpenter and was put totally at ease through the whole car buying experience. Jimmy was very professional, patient, knows his stuff, and a joy to work with. I walked out with a new MDX, satisfied with the deal I got, and a new friend! I love my car and recommend Jimmy at Jay Wolfe to anyone wanting an Acura.

Jenn

Nov 13, 2015

Brooke greeted me outside upon arrival, obtained the details of what I was looking for and proceeded to show me my options. I loved working with Brooke because she was knowledgable and not too aggressive. Since I have previously purchased 2 other vehicles from Jay Wolfe and both experiences were great, I didn't even think about going anywhere else. Aside from sales, the service department is super friendly and gets to the bottom of what your service needs are.

KaMara

Nov 13, 2015

I had an amazing and painless experience when purchasing my MDX this week. Brianna was very personable and professional. I didn't feel pressured being a woman and LOVED having a saleswoman! Brianna made my car buying experience worthwhile. I am extremely pleased with my purchase. The MDX is safe for little ones and drives great! I highly recommend buying a MDX and especially recommend Brianna as your saleswoman. You will be impressed! I plan to tell my family and friends about my experience and also hope to buy future cars from her!

penny

Nov 13, 2015

JImmy Carpenter was very professional, courteous, helpful and easy to work with. He was great about follow up and delivery. I have always enjoyed working with all of the people at Jay Wolfe Acura.

JRS103

Nov 12, 2015

This is the second time my wife and I have worked with Jimmy Carpenter. We intended to upgrade her RDX. We did that and I decided to also look at the TLX. I liked the test drive and the deal felt right so we leased that too. I really like how Jimmy took the time to fully explain all the tech aspects of the cars, the safety features, and the lease details. As for the facility it is first class. Service in the past has been a snap and I see no reason why it would not be the same for the two cars we just leased. Jeff Johnson in finance was also a pleasure to do business with. If anyone asks me I will be more than happy to recommend Jay Wolfe Acura and for a salesman it would be hard to find any better than Jimmy Carpenter. He is a person who really enjoys his job. P,S. Thanks for the nice lunch. The lounge area is very nice and staff there was very friendly.

Natty1

Nov 12, 2015

Jimmy Carpenter was amazing to work with. He is really concerned about his customer's overall happiness and went above and beyond to help me locate the perfect car to meet my needs and my budget. Very professional and friendly. The rest of the staff was very attentive and kind as well!

Sharon

Nov 12, 2015

Bought our first Acura 18 months ago. Jimmy was our salesman. Our first time experience was superb. So when we decided to upgrade , there was no hesitation what dealership we wanted to do business with again or what salesperson we wanted.

Ti

Nov 12, 2015

Let me start by saying that I average purchasing one to two cars a year for the last twenty years so I have some experience of how car buying should be. I relocated back to Kansas City about three years ago and the last three purchases have been at Jay Wolfe Acura. JIMMY CARPENTER is my go to guy!!! He is by far the best client advisor I have ever worked with...and I have worked with countless! He truly has a gift to work with people and is very thorough and extremely sincere!!! I had my cousin, daughter, son-in-law, and family friend each purchase a vehicle from him in the last year or so. I have been an Acura enthusiast for years and JIMMY CARPENTER is the icing on the cake...and who doesn't like icing...LOL!!!

Hidoyle

Nov 11, 2015

Wow, that's all I can say about our buying experience at Jay Wolfe Acura in one word. Jimmy Carpenter, again, WOW, what an amazing young man. From the first time we met him, to the final day of the sale, he was there to answer questions and walk with us every step of the way to make our RDX buying experience one to remember. Would I buy another car from him and this dealership, absolutely, without question! Not only is Jimmy a great person, he's become a special friend who happens to be a car salesman...........when have you ever heard someone else say that. It just doesn't happen!

Kcooley422

Nov 11, 2015

Jimmy was so helpful in buying my first car. He answered all my questions and made sure I was getting exactly the car that I wanted. They had another car on the lot that was the color I wanted but I didn't like the interior and he went out of his way to find me the interior I wanted as soon as possible. He made the experience great and very easy. Jackie also helped me when he was out of town when I was looking at cars and she was so helpful too! I love this dealership and will always buy Acuras!

Mlg823

Nov 11, 2015

Jimmy Carpenter has to be one of the best sales reps I've ever worked with when I leased my car about a year ago. Went into the dealership knowing exactly what I wanted and what I wanted to pay. Jimmy helped me get exactly what I wanted. I will definitely lease another Acura and will definitely do it with Jimmy. Give this guy a raise.

Paula77

Nov 11, 2015

This was by far my best car buying experience Ever! Jimmy Carpenter did an incredible job walking me thru the process from start to finish. I will definitely recommend Jimmy and Jay Wolfe to my friends and co-workers.

jshel

Nov 10, 2015

Josh and Brianna were great to work with. If you don't want high pressure this is your dealership. The process was fast and efficient. Everyone we talked to greeted us with a smile. Very nice place!

coffman2015

Nov 6, 2015

The best car buying experience ever. My wife and I really appreciated the patience and time that Zeke spent with us and even took the time to get our 9 year old a smoothie from the waiting area.

CEdwards21

Nov 4, 2015

I would do it again,....and probably will in a few years. Everyone was friendly and professional. It was a great experience! Is it weird that I'm excited to get my car serviced at this dealership?!

Mona

Nov 4, 2015

Everyone I worked with was friendly and informed. They seemed to have a genuine interest in what I wanted. I would definitely share my experience with others.

KSMom

Nov 1, 2015

We purchased a new MDX and the process was extremely smooth from start to finish. We worked with Jimmy Carpenter. He is top-notch and worked to get us a great deal. Jimmy even took the time to meet with my husband on his day off. He and the staff made this an easy car buying experience. Everyone was professional, efficient. and focused upon customer satisfaction and comfort. This is our second Acura purchase from Jay Wolfe and it will not be our last. By far, this is our favorite dealership. The customer service is unbeatable.

nehawka

Oct 29, 2015

The processes of leasing a new MDX was a very professional and buyer friendly experience. At no time did it feel like we were being pressured into something that we didn't want. The delivery, finance and sales experience were all done quickly and very straight forward.

Mashale

Oct 27, 2015

Very well taken care of. The staff was very friendly and helpful. The used car I bought is extremely clean and great shape. Great attention by sales person.

MDX HAPPYGIRL

Oct 26, 2015

We just purchase another Acura from Jay Wolfe. From the minute we walked into the dealership we were welcomed and taken care of. Everyone we encountered were friendly and asked if we needed anything. We absolutely LOVE the lounge area. Definitely makes anytime you have to wait no big deal. Our sales person Dan Petty was awesome!

mrrwg

Oct 26, 2015

This was our third car purchase from Jay Wolfe Acura - one used MDX and two new RDXs - and all of the transactions have been handled with class and fairness. We got great cars from great people with (great? - one never really knows for sure but we thought we got a good price on the new car and good value for the trade in) deals. Jim, Rachel, Denny, Josh and Danny were all excellent, prompt and responsive. Things were done as we requested/agreed and always on time. Couldn't have gone any better. Thanks to the entire Jay Wolfe team for their service.

Ken Taylor

Oct 22, 2015

We have leased several MDX's from Jim Mattson at Jay Wolfe Acura. We feel that he treats both my wife and I with upmost respect and is knowledgeable of our needs. I something would happen to me, I feel that the relationship that we have made with Jim and Jay Wolfe Acura would allow my wife to come to the dealership without any fears. She has taken cars in for service. Can't beat the service at JWA.

Pat

Oct 21, 2015

This is our third Acura but the vehicle delivery was by far the best experience we have had. I felt confident driving the MDX home. We only considered an Acura from Jay Wolfe because their service department is the best in town.

Royalina

Oct 21, 2015

I was introduced to the new upgrade program while I was getting my TSX serviced. Curious, I was interested because I was somewhat thinking of getting a newer car. The friendliness, not too much pressure & good deal on a 2015 TLX was impossible to pass up. I really like the Jay Wolfe Acura service & dealership facilities that made me consider buying another car from them.

Rob

Oct 20, 2015

My wife just picked up her fifth MDX, Stopped by on Friday for a few minutes to pick a color, came back Monday had a cup of coffee in the lounge, Signed papers, DONE. I like buying cars especially when its this easy. My Grandson has an Acura, and my Daughter has bought several, Jimmy Carpenter takes care of them and I don't have to get involved FULL TRUST

tinymack

Oct 19, 2015

It's always a stress free experience at Jay Wolfe! Ross, Mr. Martin and Mr. Johnson are truly accommodating. I am never disappointed with the dealership..

Chris1970

Oct 17, 2015

I've purchased a lot vehicles in my lifetime here in Kansas City. I was looking for a clean used Lexus with low mileage. I had been looking for about two months to find the perfect car. I did my market research on current values of the Lexus I wanted. I knew exactly what I was willing to pay to get the vehicle I was looking for. I found a clean low mileage Lexus on the Jay Wolfe Acura website. I read some reviews about the dealership prior to my visit. The reviews reflected overall Jay Wolfe Acura only offers excellent vehicles on their preowned lot. A few also mentioned it can be a tough dealership to negotiate with. My experience was excellent in all areas of the process! Derrick "DW" White was my salesperson. He did a great job! DW is very nice, down to earth, no high pressuring tactics at all. He is a real good guy! Lisa Tucci was more than fair in our negotiating. I feel we came away with a win-win deal! Joshua Gurney did a great job to get me a great rate on my purchase. My entire purchase process took less than 2 hours!

801351

Oct 13, 2015

My experience with the Jay Wolfe Acura sales team was pleasant and welcoming. I came to the dealership on a budget but in need of a good car. I'm excited to say the team meet my needs. I got a great car at a great price. I'm very thankful for the service and expertise I received throughout the dealership. I tip my hat to Gretchen Jammiggeh and the team at Jay Wolfe Acura.Sincerely,Duane T. Eason

Molly Scharig

Oct 11, 2015

I do nothing in a hurry and Gretchen was so patient, never making me feel pressured!!!I will buy my next car from Gretchen and Jay Wolfe!

Olga

Oct 9, 2015

Best services of all dealerships I ever dealt with, Jim and Brianna were awesome, answered all of my questions in great detail, very knowledgeable of the car models new and from all previous years. They and went above and beyond in making us feel comfortable and in meeting our requirements. Also want to thank Jeff who worked on our financing and found us a great deal.

Chuck

Oct 5, 2015

This was a vehicle that we located on-line. We purchased this vehicle from Utah without having seen or test driving it. The sales associate went well out of his way in answering every question that I had and even went so far as to drive it to a independent repair shop for a pre-purchase inspection. I flew out from Utah to pick-up the car and Jay Wolfe even picked me up from the airport. The purchase experience was beyond excellent. Sales associates were beyond accommodating making this the best car purchase I have ever had. The only disappointment that I have is that I can't go back there for regular service visits because I live 1,100 miles away. I would highly recommend this dealership to any of my family and friends. Thanks DW for a great overall experience.

Sherri

Oct 5, 2015

I started my car shopping six weeks ago with an on-line inquiry with Rachel. After visiting the actual dealership, I was introduced to Brianna, who kept in touch with me for over a month, while I visited dealers across the area. Brianna answered all of my questions--even at 8:00 on a Friday night. Eventually, my husband joined me on a Saturday afternoon to visit Acura. At that time, we were introduced to Jim and James. These two picked up right where Brianna left off. After a couple of more weeks of test driving cars, we returned to Acura to for a 2016 MDX Technology AWD. It's gorgeous! Jeff quickly walked us through finance, and Jackie introduced the car to me. We're happy!

old man

Oct 2, 2015

The best car buying experience that we ever had. Complementary beverage all the way to giving us a loaner to delivering our car to us was over the top.

Chris

Oct 1, 2015

As an out-of-town customer, Jay Wolfe Acura gave special attention to making my car purchase experience a positive one. Customer focus and responsiveness was top notch!

mheath0618

Oct 1, 2015

Amazing service. Gretchen was very knowledgeable and helpful and made the car buying experience very pleasant. Joshua was very helpful with financing the car, and I feel like we got a really great deal.

Jeremy

Sep 30, 2015

Overall great experience! They worked with me to get me into the car I wanted. Great dealership with a great service lounge.Dan and Josh were both very pleasant and friendly to work with.

Rdxbuyer2015

Sep 29, 2015

We found car online. We visited dealership and we received very courteous, professional attention and service. Feel we got fair price, though probably not the very cheapest. But received other value in free oil changes, etc. Recommend buying here.

Steven K

Sep 29, 2015

Amazing service....jimmy is great, made a usually unpleasant car buying experience actually enjoyable.Quality vehicle...I like the fact that Acura has standard features that their competitors treat as extras.Good price... I never felt "slimed" as I have before at other dealers.Friendly staff

c&d4ever

Sep 28, 2015

The people here make you feel like family, not just during the purchase, but after too. Even though we have another Accura dealership about 5 minutes from our home, Jay Wolf won our business because of Jimmy Carpenter. Great salesperson to work with!

ZDX2010

Sep 28, 2015

I recently purchased a certified used car from the dealership. The entire process was first rate from start to finish. The car was well priced and the negotiations straightforward. The paperwork process to actually buy the car was handled expeditiously. The representative who went over the car's technical features and initial set-up was outstanding - fast, thorough and very knowledgeable. Overall, a very pleasant experience. The staff at Jay Wolfe Acura has earned the best, possible recommendation. I've been a customer of this dealership for over 20 years and can't imagine buying a car anywhere else.

Loyal Customer

Sep 27, 2015

This was the fifth vehicle my wife and I have purchased from Jay Wolf and the first from Jimmy Carpenter. Our previous experiences with Jay Wolf were all positive, but dealing with Jimmy Carpenter was truly an exceptional and enjoyable experience from start to finish. We would recommend Jimmy to anyone interested in buying a car.Dave and Novice Buffo

Jbuchanan

Sep 24, 2015

If jake chamberlain had not brought our grandson out there we would have never gone. Just by chance we ended up purchasing a used vehicle and he also got a used mustang gt.

Lovey

Sep 17, 2015

I couldn't be more pleased ! Everyone we encountered at the dealership were incredible. They are the best at what they do, it was a pleasant experience . I detest shopping for and buying a car, the people at Jay Wolfe changed that for me completely!

Loyal Royals Fan!!

Sep 17, 2015

I was greeted immediately by the most professional and courteous sales staff on Tuesday September 15,2015. He is a professional that treated me with respect and did not devalue my time. Zeke sold me my last car at Hendrick Acura. I ended up buying a car for my daughter going off to college last year with my ex- husband. I was so impressed that I went to Hendrick first and found he was not there. I decided to go to Jay Wolfe Acura as it is on my way to work.Even on his day off on Tuesday September 16,2015, Zeke came in and talked with Jim Mattson his sales manager to see if a deal could be made for the car of my dreams.Jim immediately started to work on it and again was courteous, kind and patient with me. He expedited the retrieval of all information to get me the best deal.Brianna Roberts quickly came up to bat to help with paperwork and a final test drive. She is very knowledgeable about the Acura brand and will be a fabulous sales person! The financial loan officer, Jeff Johnson was fabulous!!!! He really tried to get me the best deal possible and worked with several banks to secure the best loan possible. I will never go any where else. This experience was by far the smoothest transition I have ever dealt with in my 55 years.Thank you Zeke ,Jim, Brianna and Jeff and all the staff!!

siercks1734

Sep 16, 2015

My wife and I had a great experience on 9/15/15. We received great customer service from all parties involved but exceptional service from Gretchen Jammiggeh. The entire staff had us in and out driving home in our new Acura MDX in 3 hours. It would have taken less time but I am the picky one and wanted to make sure my wife had exactly what she was looking for. After we made that decision we actually had dentist appointments my wife and I needed to get back to that was an hour and a half drive from Jay Wolfe. Not a problem with these employees. The expedited everything for us while we enjoyed food as well as smoothies. All in all I know my wife and I pulled out of this dealership very happy with the entire experience. We have already started to spread the word to our family and friends. A big thanks to Gretchen. You are a true professional!

ReginaB

Sep 15, 2015

Everyone was great. They called me to confirm my appointment that morning I came down to look at the car. Brooke met me in the parking lot and went out of her way to make sure I was happy and pleased with my decision. This is the first time I have ever purchased a car without a mans opinion and I'm very confident I got a gray car for an affordable price. Brook and josh are an asset to your dealership. I'm sure I'll be back in a few years when I'm looking for something newer. Awesome experience all around!!! Thank you!!

MGH

Sep 14, 2015

We just traded in our manual 2004 Acura TL, which we bought new from Jay Wolfe, and came back to this dealership for more reasons than I can count. Throughout our ownership of our TL, we had consistently great experiences with the service team (in fact, I still hope to see one of them driving our old 6-speed and wish Acura would bring those back). They have a huge courtesy car fleet, which was also how we discovered the 2016 RDX now sitting in our garage. Let's face it, buying a new car isn't something most of us look forward to. Having to figure out if you're getting a fair price, taking on payments again, shopping all the different makes and models to make sure you're getting "the one" for you...it can be a time-consuming pain. But even though I've owned and loved other cars, we came right back to Jay Wolfe and Acura, and I love that we felt confident enough to do so and were able to skip so much shopping around because of it. I've had some rocket-fast German cars that I loved, but the maintenance was killer. With Acura we got the horsepower and the fun in a well-built, "change the oil and drive it" machine without the expensive repairs my other cars had. I have to say, too, that our sales person, Jimmy Carpenter, was a lot of the reason we came back. We met him in 2014 on the advice of Dusty Hancock in service (a fellow gear head who always loved our TL) and were impressed with him then, but at the time most Acuras didn't have the safety features we were looking for. Once we found out they were on the 2016--without having to buy up and up and up on package options with its European counterparts to get them--we talked to Jimmy and placed our order the next day. We didn't step foot on one other car lot, we were that confident in our purchase (and that says a lot). Throughout that whole process we felt like we were treated fairly, openly and honestly, by folks we now call friends. We couldn't be happier with the whole experience. Outstanding dealership, great cars, I don't think we could recommend either more. Thanks guys!

Jean

Sep 13, 2015

We don't usually leave our town to purchase a vehicle, but saw this Chrysler online. It had all the options and the price was vey good with low miles. Brooke was very helpful, friendly and easy going. I felt like I was chatting with a daughter. There was no high pressure from anyone. Josh and Brooke were very efficient when we came back to complete the paperwork. The process was quick and smooth. Thank you!

MW

Sep 13, 2015

Enjoyed my experience thoroughly. D.W spent a lot of time going over different cars, pricing, and helping me with all my questions. All of the staff (salesperson, finance, and the cafe workers) were so friendly and funny that you couldn't help but leave with a smile and a new car.

rhanso2

Sep 13, 2015

Very nice experience from start to finish. Started on Internet with Rachel, she was great at answering our questions and getting back with us in a timely manner. Later worked with Jim , he did a great job finalizing our deal and establishing a timeline for us to come to Kansas City. We are from Salina Ks so this was very important. Upon arrival Rachel, Jim and Danny were all great. Danny did an excellent job going over the vehicle and explaining all of the technology controls with us. We drove a new MDX home and couldn't be happier. Thank you

alanwopel

Sep 11, 2015

Whether my visit is for service or sales, I feel warm and welcome. The staff is friendly, helpful, and a delight to do business with.

skw1234

Sep 11, 2015

Excellent dealership. No high pressure sales tactics, just try to find out what you want and show you options. Very efficient car buying process. No complaints.

CBieker

Sep 10, 2015

From the time we stepped onto the lot at Jay Wolfe Acura to the minute we bought our car, we experienced wonderful service. James Williams was our sales representative & he was very helpful throughout the entire process. Plus, he was so positive & all around a pleasure to work with! I would absolutely buy another car from Jay Wolfe Acura. A few things to point out for those looking for a new car. Jay Wolfe Acura has a very large selection of cars on the lot - no need to 'ship' them from another dealership. We did not finance our new car, but the payment process was simple & quick to complete the deal. Also, this dealership was able to work with us on the price & our trade-in value to get the overall cost to a point that we were happy with in the end.

Tjkace

Sep 10, 2015

The best new car buying experience ever. Over the top customer service. Everyone I met or passed in the halls were friendly and focused on making sure I was being taken care of.

Blemon

Sep 8, 2015

We had already completed all the research we needed and knew which car we wanted. Having bought numerous cars in the past my wife and I expected a long drawn out afternoon. The staff was friendly, and we ended up with a very fair price for our trade in and the car of our choice. We will be back!!!

ToniG

Sep 8, 2015

ZEKE AND JEFF WERE BOTH NICE AND FRIENDLY. WE REALLY APPRICATE THEIR HELP AND PATIENCE. WE DIDN'T PLAN ON PURCHASING A CAR THAT DAY AND HAD PLANS FOR LATER IN THE DAY BUT THEY GOT US OUT OF THERE IN GREAT TIME.

Excellent customer service

Sep 4, 2015

Gretchen and Joshua were awesome. Couldnt ask for any better experience. Paperwork was ready and I wasnt in the dealership for hours. Much appreciated, Thank you for great service!

Gatlin

Sep 4, 2015

Brianna was our ales lady and did an amazing job of continually keeping us informed. We're from Omaha and we were very apprehensive about driving the distance to your dealership but they gave us an offer we couldn't refuse and ultimately, we were so glad to have dealt with KC Acura instead of Omaha Acura. The customer service afforded to us was truly 5 Star.

DD

Sep 1, 2015

The salespeople were very nice and accommodating, DW and Gretchen were great to work with! Even my 5 year old son mentioned how nice Gretchen was (she gave him a ballon). Josh the finance manager was also a huge help. I will highly recommend doing business with Jay Wolfe Acura!

junkyard182

Aug 31, 2015

Dealership was truly "haggle/hassle free". No gimmicks or crazy deals. Just a straight forward pleasant experience. Everyone was extremely friendly and courteous. WAIT ROOM!!

roonie

Aug 31, 2015

The entire experience set you apart from other luxury dealerships. Sales persons knowledge and non-pushy style. From the wait room, the product style selection, fair negotiations, and finance process-it was an easy decision.

timkc321

Aug 31, 2015

I purchased a used 2003 Acura TL for my son. All was good until I had a tire blow out on the Interstate. Found all four Michelin tires were dry rotted. Stopped by and spoke with the manager, who said she couldn't do anything for me since I purchased "as is". The dealer should have more experience checking tires on used cars.

carlady

Aug 21, 2015

This is our second Acura and, as usual, everyone we met was very friendly and helpful. With the excellent service personnel and the fantastic waiting area, having the routine maintenance done is a pleasant experience.

Acura Annette

Aug 18, 2015

To begin, this is my third ACURA. Everyone had a smile for me and was very helpful.I really did not feel any pressure to buy, and that was appricated. Both DW and Brooke were very helpful when showing me the cars that I had requested. I felt like a queen with the tour being introduced to the staff and picking up mi "goodies".

Ryant26

Aug 18, 2015

Excellence customer service and an amazing overall experience. The whole process was very seamless and easy. Jen, Earnest and Joshua were very professional and I'd recommend Jay Wolfe to my friends and family.

greg726

Aug 17, 2015

Great staff form the receptionist, smoothie bar, to knowledgeable car consultants makes the experience at Jay Wolfe hassle free. Jimmy Carpenter has helped us with no less than 3 cars, new and used.

Cristi

Aug 16, 2015

From the first greeting in the lot to the final paper signing process it was a great experience. DW was absolutely wonderful to work with.

Newcar Girl

Aug 16, 2015

My initial contact via online chat, was immediately followed by a phone call, from Briana, who gave Rachel as an alternate point of contact, Jeff Johnson listened to my financial needs and did a excellent job of making things happen. Gretchen confirmed my appointment, met with me the next day, and very graciously and astutely explained the vehicle. I traveled from St Louis, MO to your dealership, my experience was worth the trip.

jem

Aug 15, 2015

The best experience I have even had in purchasing a vehicle. Although Zeke was new to this dealership, he knew the Acura product and he represented the Jay Wolfe philosophy. He was very professional in his sales approach and not pressure filled. From start to finish, this new car purchase was a great experience.

MT

Aug 14, 2015

I just traded in my Acura MDX for a brand new model and I admit I was initially dreading the car buying experience and the "games" that get played in the process, but Jay Wolfe has proven to me that not every dealership works that way. They were classy and low pressure, friendly and easy to work with. I worked initially with Emily in internet sales, who then hooked me up with Brianna, who was such an awesome person to work with.. so lowkey and professional! I also worked with Josh in the financing department and he was just as great. Danny did my delivery and was awesome at taking his time to explain all the technology to me, without making me feel rushed or ignorant! The whole process was easy and painless. I'll definitely be using them exclusively from now on as long as their customer service stays so top notch! Kudos to your management and culture for promoting such high class service and low pressure sales!

MAC 1st car Acura

Aug 13, 2015

Brianna made the whole experience 5 Stars.Purchasing my daughter's first vehicle was top notch. After going to a number of dealerships Jay Wolfe was elite.

Briannasjon

Aug 11, 2015

Purchased vehicle last Tuesday and was excellent experience. I will be informing any friends and family on my great experience. Thank you for your service.

Jtaylor5

Aug 9, 2015

I purchased a new vehicle from Jay Wolfe Acura. Brianna Roberts and Jim Mattson were great! Jim gave me a great deal in my trade-in, and new vehicle purchase price. He is a man of his word, and cares about the customer. Brianna Roberts explained every detail about the RDX very well. She is knowledgeable, professional, and made my experience a very smooth process. Jeff Johnson was a pleasure to meet in the finance department. He explained the Acura preferred protection plan and Gap coverage to me very well, and quickly got me through my paperwork so I could enjoy my new RDX.

Ccarter93

Aug 8, 2015

Buying a car here was so easy and enjoyable. The customer service was outstanding, everyone went above and beyond what I expected from a dealership. And there were snacks. Pretty awesome!!

washin1

Aug 3, 2015

no pressure from salesman. Everyone very friendly. The dealership was very clean and took care of all your needs such as offering refreshments and food being prepared for you

l700001

Aug 2, 2015

Easy, comfortable and fast even having my kids and family with me, Low pressure and professional environment with clean well designed amenities for adults and children.

Acura2016

Jul 31, 2015

Ezekiel Clark was my sales rep and he provided me with all the necessary information to purchase my new car. There was no pressure for the sale with Mr. Clark. I would recommend Jay Eolfe Acura and Mr. Clark to friends and family.

RDXfan

Jul 31, 2015

Every staff member was welcoming and helpful. They know their subject and present it well. We only intended to begin our search for the perfect car for us. The search actually began and ended that day and we have a new RDX and love it.

Bobbymobile

Jul 30, 2015

Jimmie Carpenter was great. He helped me through every step of the process. Then he spent over two hours teaching me about my new car. Everyone at the dealership was helpful and friendly.

JerAngLS

Jul 29, 2015

This is our 4th time in a row buying from a Jay Wolfe Dealership but the first time from Acura. We worked with Jimmy Carpenter for the most part and he has been hands down the best Rep we have dealt with. Always on point when you need him and quick to respond. And before you drive off, they take the time to get you acclimated to all the technologies in the vehicle as well as sync up your devices so when you leave, you are somewhat settled in. Competitive pricing and hassle free! We also worked a little with Z and he too is great as well as Jeff in Finance. From perks to the service so far, awesome experience!

satisfiedcustomer

Jul 28, 2015

Friendly, professional personnel. Competitive pricing. Very impressive customer lounge. Clean, well-organized parts and service areas. I was completely satisfied with the entire sales, financing and delivery process.

JeffLangKS

Jul 27, 2015

I was shopping for a 2015 TLX SH-AWD Advance. Another local dealer gave me a very good quote. When I asked Jay Wolf to beat it, my salesperson said they couldn't that the quote was too low for the car I wanted. I went back to the other dealer and walked out after learning they quoted me the FWD version. I went back to Jay Wolf and told Brianna Roberts she was right. She sold me a gorgeous car, BELOW the average, price and got me a good price on my trade-in too. See Brianna and tell her Jeff Lang recommended her. You'll be glad. Not pushy at all and friendly, knowledgable and helpful. (In the heat she even offered to help empty my trade-in. Who gives customer service like that anymore??!! And you get FREE lifetime oil changes!!!!

cspencer60

Jul 25, 2015

The best thing you guys did was offer a competitive price from the start (from the Internet Sales Rep), when the competition and offered a slightly better deal, felt like I owed you an opportunity to match.

MattKC

Jul 25, 2015

First class dealership in every way. I've never had a bad experience in the 6 years I've been using them. Everything from sales to service is top notch. Additionally everyone always has a smile on their face.

10175816

Jul 21, 2015

Best car buying experience I have had. Brianna was full of knowledge, fun to work with and attentive to my concerns upon delivery of the MDX. I also had the pleasure to work with Jeff Johnson in finance and I met Nico Mitchell in service. hope I love my new MDX as much as I loved my initial experience with the dealership! Bravo for a job well done!

dickbryant

Jul 19, 2015

My recent trip to Jay Wolfe was to make my 10th purchase of an Acura from this dealership. Upon arrival I was met by Lee Hubbard, the General Manager, who explained that his team had put together a deal I could not refuse, for the car I wanted. The entire staff, having become my friends over the years--and not just sales personnel--greeted me, welcomed me and made me feel like I was truly appreciated. Jimmy, my salesman made my buying experience simple and the process for buying a car was a breeze. My customer service representative Jackie has invited me to come to some group training receptions at the dealership to learn how all the gadgets work (much more fun than reading the manual) and also offered individualized training. A great experience!

Nikki

Jul 13, 2015

I wanted a new car, but I dreaded the experience of buying one. However, our experience at Jay Wolfe Acura was remarkably pleasant. Working with Jimmy was a pleasure. He is likeable, knowledgeable, and professional (with no negative stereotypical car salesman-y attributes). He promptly showed us the cars we had come to look at, and he didn't try to talk us into cars or features we didn't want. We had our preschool-aged son with us, which made things somewhat challenging, so we really appreciated Jimmy's, Brian's, and the rest of the staff's kid-friendly attitude. Plus, the dealership has amenities that came in handy: there is a nice play room with toys, a big lounge, and a cafe with complimentary kid- (and adult-) friendly food and drinks. Based on our experience, I would definitely recommend Jay Wolfe Acura to others.

dwldk

Jul 12, 2015

Very pleased with both the dealership and the Acura products. We have bought here before and plan to shop here in the future. We have referenced family members to your dealership and will continue to do so.

Linda12

Jul 11, 2015

Dan helped us right away. The negotiations were quick. Paperwork took a bit longer than I had hoped but not a surprise and still faster than many others. Overall very good experience with a fair deal for both of us.

Loves Acuras

Jul 8, 2015

The sales rep, Gretchen, was very knowledgable about the vehicle, and everyone at the site was very friendly and professional. I would definitely purchase another vehicle here in the future.

Randy from Stilwell, KS

Jul 1, 2015

We were warmly welcomed when we first arrived, and treated very professionally through out the whole purchasing process. We were not an easy sale but the our sales person, Brianna, was very patient. After test driving a half dozen MDX's, we purchased a brand new 2016 MDX. We worked with Brianna, Jen, and Jeff. It was a great experience. Randy

Wichita fan

Jul 1, 2015

The environment walking in felt very professional and when we met our sales person, he made it seem very personal and welcoming. Did not feel rushed or pressured. Great experience!

Flintrock

Jun 30, 2015

Every aspect positive. I received a very reasonable offer immediately. Because of that respect for my time, I did not negotiate for more and I was satisfied. Tom was he,lpful from the start and was straightforward When told when the car would arrive it actually came earlier. Delivery and finance were equally good. Having to leave town I am able to get the paper work quickly (cash deal) instead of waiting a week like most dealers. This business reflects leadership from the top and a good culture with all employees.

Topeka

Jun 29, 2015

Our salesman, Dan, knew his product well and was very efficient. He explained Wolfe's rock star treatment when I bring the car in for routine maintenance. The lounge and food is top shelf all the way! I just wish I had been buying cars from Jay Wolfe sooner.

Lisa2015

Jun 24, 2015

We have had four MDXs and one RDX. The sales and service staff are the best - great care, great caring, superior in all accounts. We will continue to come from over 100 miles for the quality of the experience.

TLX15

Jun 24, 2015

The Jay Wolfe team did a great job showing me why I should buy from them and my family and I couldn't be happier with our purchase.

Lisa M

Jun 23, 2015

Jimmy was extremely professional from start to finish! I am so thrilled to be a part of the Jay Wolfe Acura family now. The facility is not only beautiful but the people were all very helpful, knowledable and the whole experience was just a pure pleasure. I can't say enough positive things about Jimmy....Professional, super super knowledable and an overall nice guy (clearly because he's from STL). Thanks again for a great experience!!

Martushka

Jun 22, 2015

Dan was very pleasant to work with! Great sense of humor and entertaining personality. Must be the Californian influence! He made sure everything was done on time even stayed with us after hours to finalize the paperwork so that next day I could just take my new vehicle:)!

John Owns an Acura

Jun 21, 2015

The staff was friendly, knowledgeable and offered assistance where and when needed. I would say that we have dealt with Jay Wolfe Acura since 2002 and have not had a bad experience. Sales, Service and Lounge area always set the standard.

DMiller5261

Jun 20, 2015

We have worked with Denny for years and he is top notch. Jay Wolfe is the top luxury car dealer in Kansas City area. Great!

Ernjan

Jun 15, 2015

Derrick was enjoyable to work with - just wish it had not taken all day!!! Thank you to everyone that helped us on Friday and Saturday

car

Jun 13, 2015

Total experience was a pleasure. Salesman helped with election of options and helped in our decision to buy MDX vs. RDX. Respectful of our time and helped in every way. Entire staff was great

llspoonemore

Jun 13, 2015

Clive did a great job with our purchase of our TLX. I am also impressed with the service department. He buying process was much easier than I expected

OPKS724

Jun 13, 2015

From Tom who started the process to David who bent over backwards to make my wheel wish come true and to Danny who explained the RDX down to every last detail, our experience was beyond top notch! Couldn't have asked for a better group of guys to work with. Looking forward to becoming a loyal Acura customer for many years!

Susan

Jun 7, 2015

Have purchased many cars in the past and this was by far the best experience from beginning to end. Thank you and I look forward to a continued positive experience and relationship .

A Happy Day

Jun 6, 2015

Great dealership. Facilities people choice of cars a very professional and attractive place todo bisoness Clean and. Inviting with helpful and available personnel to make a stressful experience a pleasure

Hawkkc

Jun 6, 2015

One of the best car buying experiences. Sales associate was knowledgeable and provided a fair price upfront without a continuous back and forth to the sales manager. Assisted in setting up all the individual features.

Ross and Gina

Jun 4, 2015

Very Good. Sales people were not pushy which was nice. Very knowledgeable of your products. Answered all of our questions. The Panini for lunch hit the spot!

Acura15

Jun 3, 2015

We had a great experience buying a gently used Acura RDX. DW was GREAT to work with! We enjoyed our experience at Jay Wolfe and would recommend it to our friends and family

Johnny Lud

Jun 2, 2015

My experience was fantastic. Ehrnest was great, effecient, and very well informed. I'd recomend them to my friends and family. I'll be coming back again.John

Ken1

Jun 2, 2015

I have leased or purchased 3 MDXs thru Hendricks Acura. My wife and I went to the KC auto show to assist in the decision for the next car purchase. We met Jimmy Carpentier and decided to give Jay Wolfe a try when we began looking for a car. We had talked with Jimmy a couple of times over the period of a couple of months. Made an appointment to talk with Jimmy last Saturday, but when we arrived he was tied up with another customer. He arranged for us to talk with James Williams. Following some negotiations we purchased a new RDX. We enjoyed working with James.

Blackhawks10

Jun 1, 2015

Overall, I had a good experience and they were willing to work with me on the price, even though it wasn't the exact price I wanted. The salesperson Dean Sadler were helpful and thorough.

New MDX Owner

Jun 1, 2015

It was great to have a well-trained person run through the operation of the car with us, particularly given the many electronic functions included with the MDX. Many nice touches from your team demonstrate your commitment to top-tier customer service. Thank-you

vtminette

May 30, 2015

Jimmy Carpenter has been helping me with my MDX decision for about a year now. He is patient and was never pushy. The sales team worked together, letting me drive one home for the night and always had time to help answer questions I had. Jackie Gerke was a great help in setting up the car, she is so pleasant and very knowledgeable about the vehicle. Josh gave me the info I needed for an educated finance decision.I bought a 2008 TL 7 years ago, this team is the best!Thank you again for all your help!

WI atc zkc

May 29, 2015

My previous new-car buying experience was twenty years ago at another dealership, and what a pain it was. But it's very obvious that the Jay Wolfe philosophy has evolved into a mindset of accommodating customers rather than the "them-against-us" mentality and style. Jim Mattson, Dean Saddler and Josh Gurney treated me like an adult deserving of their respect. This mutual understanding and their impressive knowledge of the Acura product made my dealings with them a pleasure. My first visit was by myself, then back again with my wife on Wednesday and delivery of our new MDX on Thursday. Simple, uncomplicated, straightforward, informational and hassle-free. And that is how all dealerships should conduct business.

Melpoochio

May 28, 2015

My auto purchase experience was taken to a new level with my recent purchase of an MDX from Jay Wolfe Acura. My saleseman, Jimmy Carpenter was more knowledgeable about the vehicles from other dealerships than the actual salesmen from those dealerships. The Acura dealership provided me with the "WOW" factor I was hoping for. The icing on the cake was provided once again by Jimmy who had Bruno Mars playing when we picked up the vehicle after having done his homework and remembering that my son Jack with Down Syndrome LOVES Bruno Mars. Jimmy owned us when we saw the delight on Jack's face.Great experience. I am looking forward to spreading the word.

CC

May 24, 2015

Bought our first Acuras over the weekend at Jay Wolfe. Would recommend this dealership hands down to anyone. We finished after closing on a Saturday and everyone willingly stayed late to make sure that everything was taken care of so we could drive our new cars home that evening. Fantastic people and fantastic service!

carbuyer

May 23, 2015

We have bought 5 Acuras through the years from this dealership. Our experience, both in sales and service, has been excellent which is why we keep returning. We are especially happy with our salesman, Dean Saddler, who we trust and have found to be a pleasure to work with.

MannyC

May 23, 2015

DW was very nice and non-pushy. He helped us through the process that was amazing painless. All of the people at Jay Wolfe Acura were courteous and friendly. We are recommending all our family and friends to shop for a new car at Jay Wolfe Acura. Extremely impressed!

B.D.

May 20, 2015

Overall it was a very good experience. Dean was a pleasure to work with and was very accommodating. He made a great impression on me and I will most likely be back for my next future purchase. I really love the new car and I feel like I got it for a fair price. My only complaint is that Jay Wolfe let me drive off the lot in my newly purchased car with only half a tank of gas. I realize that I did test drive the car and had it overnight, but I used (AT MOST) 1/4 tank of gas. I feel that when purchasing a new vehicle a customer should get the courtesy of a full tank of gas before driving off the lot. It's a poor last impression.. "Jay Wolfe Acura appreciates your business, but only half a tank's worth." If it wasnt for Dean Saddler I wouldnt be back.

jdm1010

May 20, 2015

Worked with Tom primarily plus Joshua and Jackie and all were a pleasure to work with. Tom was very knowledgeable and while we were not able to reach a deal in first visit, we continued to work until a fair deal was arrived for both sides.

clw38

May 19, 2015

We worked with James Williams who showed us a new RDX which we Leased last Friday. James was very helpful showing how everything worked on the car. He also came to our home to get the garage door opener synced with the car. Everyone at your dealership has been great.

jane1234

May 15, 2015

Thank you for the great experience at Jay Wolfe Acura! Jimmy was amazing to work with and I really appreciate all the attention, care and time they took with me and my purchase. In addition to the great care, the lovely hospitality with the cafe and the sweet girls that work it. Thank you so much for a 5 star experience!

McAllister,Lisa 07

May 15, 2015

Jay Wolfe is the only place to purchase a car . Everyone is so friendly and nice. Will only continue to buy from here.

carpeeps

May 10, 2015

This is not a HUGE dealership, with multiple, Nationwide dealerships looking to buy out the "small town dealer." Staff is very knowledgeable about all their products, not only their cars, but to the decor stylist! We didn't feel pressured, or hassled by sales person. And the Product Specialist is so full of helpful hints with the car system.

Julesinoz

May 10, 2015

This is our second Acura purchase from Jay Wolfe. We had an appointment and were promptly greeted by our salesperson. Dennis was very knowledgable and thorough.

TammyT1969

May 8, 2015

Buy my new Acura from Jay Wolfe was an amazing and easy experience. Thank you Gretchen for helping me find the perfect car. I will defiantly come back to Jay Wolfe to by my next new car.

mark

May 5, 2015

We did not like being offered an expensive warranty at first and when we turned it down we were offered a less expensive one. Seemed a little deceptive.

Cliffinop

May 4, 2015

This was my 4th lease with Jay Wolfe Acura and the experience gets better every time. Jimmy Carpenter was awesome to work with; attentive, personable, professional, and knowledgeable. I was in and out in one day and drove home in my new car. I've been doing business with this dealership since 2008 and highly recommend them.

Magnolia Env.

Apr 30, 2015

Jay Wolfe Acura was excellent to work with. No hassle at all involved and very professional from beginning to end. They found exactly what we were looking for and we are very pleased. Dealer and staff are a credit to the Acura brand.

dsisel

Apr 29, 2015

Emily was great to work with, we accomplished most of the negotiations via email.Day of close was a breeze. Best car buying experience ever!

don51

Apr 28, 2015

I have done business with Jay Wolfe Acura for over 10 years they always do a great job. They are always friendly, fair and knowledgeable.

Jddjd1115

Apr 28, 2015

I was most impressed with the dealership's patience and willingness to give my wife adequate time to make her decision, and appreciative of the use of the loaner vehicle.

Carbuyer

Apr 27, 2015

You can tell a lot about an organization by watching how they react to an issue. We had an issue during the sales process, and the GM stepped up and apologized for the issue and did everything I think he could to resolve it. Sometimes stuff happens...you want to do business with people who step up and resolve issues.

jack

Apr 22, 2015

Dennis Vickers and Jeff Johnson were seamless all the way through our trade up. Any wait one may have is buffered by the living room and kitchen atmosphere of the seating area.

VIK

Apr 22, 2015

Very friendly environment, easy to work with, pleasant experience overall. Dean Saddler always tries to find a solution suitable for both parties. We bought from this dealership a few vehicles in the past and will definitely come back again when our current lease is up.

Crysj8257

Apr 21, 2015

My Awesome sales associate had everything ready to go. All the paperwork, the introductions to all important department personnel as a Acura owner, and all the time I needed to sit in my new RDX and have everything programmed to my personal needs and desires was done in the amount of time I told him I had available. Flawless and enjoyable. I love Jimmy Carpenter!

JLD

Apr 21, 2015

Dan Petty and Josh were wonderful to work with! They were able to meet our particular need and circumstances with great flexibility. Thank you! J Dennis

Mfrazier831

Apr 21, 2015

A big thank you to Jimmy Carpenter and all the staff at Jay Wolfe. I love my new MDX and your service was outstanding. Thanks to everyone.

Chris Lenexa

Apr 19, 2015

We met with Dan Petty on a used car and he was very good to work with. Very patient and knowledgeable and understood our needs. The rest of the team was also very good to work with and we were pleased as we ended up buying a new car and felt we got a fair deal.

Crashmaster

Apr 19, 2015

We spent the morning at another Acura dealership, whose name I will not mention and after being harassed for not immediately buying their car, which had numerous options added to the car that we didnt ask for or want, we left there and drove to Jay Wolfe. We met Dennis Vickers when we walked in. He was receptive to what WE wanted. Even though it was closing time, he stayed afterwards, priced us the vehicle we wanted with the options we wanted. Explained the lifetime oil changes (something the other dealership did not offer) and more. After getting home and checking the Acura forums on the Internet it is obvious that Jay Wolfe Acura does more than sell Acuras. The 8th Annual National AcuraZine meet is being held at Jay Wolfe Acura. I intend to be there. Im impressed!

RDXbuyer

Apr 19, 2015

We purcahsed the vehicle we wanted at what we believe was a fair price. Dean was very knowledgeable, professional and patient with us in explaining all the features. It is not unusual for the car buying process to take longer than you anticipate. We truly felt that the hospitality and refreshments provided via the cafe made the process much more pleasant.

jtf56

Apr 14, 2015

This is the 4th Acura lease we have made beginning with a 2006 Acura TL. The previous 3 leases have been at another Acura dealer in the Kansas City area. I have never been treated with as much friendliness and respect at a car dealership. I have always wished that I had a close friend as a car dealer so I would not have to endure the hassle of new car negotiation. Jimmy was straight and to the point and in the easiest car transaction I have ever experienced, we had a great deal on a new MDX. Jimmy Carpenter is the best car salesman I have ever met and he will be the 'go-to' salesman at Jay Wolfe for me in the future. Thank you!

Rick

Apr 14, 2015

I recently went into Jay Wolfe Acura to buy a Honda Civic for my daughter and ended up buying an Acura TSX thanks to the knowledge and expertise of my salesman Dan Petty. I much preferred the TSX but was concerned about the high mileage. But Dan convinced me, with his own personal knowledge of these cars, that it has another 100,000 miles in it. He was very friendly and professional and I would recommend Dan to anyone thinking of buying a used car. The fact that Jay Wolfe Acura sales reps are not paid on commission but on units sold, enabled him to focus exclusively on finding the car that was best for me.

Thirty plus years customer

Apr 11, 2015

Outstanding people and dealership. I have over 30 plus years experience with Jay Wolfe and they are the best. Each individual knows their job and is proud to assist you in anyway they can as you decide on your car and features. Service doesn't stop at the "SALE". The service department is also top notch. The entire team is there to serve you as the "customer".

CATHY

Apr 10, 2015

JIMMY CARPENTER MADE IT "EASY TO BUY" FOR OUR 1ST ACURA PURCHASE. JIMMY AND JOSH MADE IT A VERY SEAMLESS TRANSACTION. THANKS, AND WE WILL RECOMMEND JIMMY AND JAY WOLFE ACURA.

JessicaH

Apr 6, 2015

Jimmy Carpenter was excellent to work with! He will be the only car salesman I will work with moving forward! I have purchased now my second Acura through him and both experiences where magnificent! I know that I am not his only customer but he definitely makes the experience feel like you are his one and only concern! The process is quick, easy and there is no doubt that I will recommend Jimmy to any family and friends looking for the same experience. It doesn't end with the sale either, Dusty Hancock also goes above and beyond to make sure that your continued experiences in the service department are excellent. I cannot imagine going anywhere else- which is why I will be a Jay Wolfe Customer for life!

Ins Pro

Apr 5, 2015

Great friendly personnel. Explained all of the features before we left in the new car. James Williams well versed on the features of the options that we looked at. Very attentive personnel.

acuratlxhappy

Apr 3, 2015

We had a pleasant experience buying a TLX at Jay Wolfe Acura thanks to our salesperson Dean Saddler. We looked at many cars and many dealerships before making this decision. It was so easy doing business there.

TaraZ

Apr 3, 2015

David Andrew was a pleasure to work with, great personality. Jenn the manager was just a little too matter of fact and abrupt, but otherwise pleasant to deal with. Josh the finance manager was exceptional. Haven't been to Jay Wolfe in 14 yrs (had an Integra) and the new service dept is beautiful.

kcooley

Apr 2, 2015

Jimmy was so helpful when buying my first car. He truly got me the best deal! He has sold other cars to our family so we use him frequently. Everyone at Acura is always so nice and helpful. We love it there!

goodkarma

Mar 29, 2015

My husband and I recently purchased our third MDX but this was the first time through this dealership. Our sales associate was personable, knowledgeable and easy to work with. He was most definitely the single most important reason we decided not to return to our previous dealership. As well, the Lounge area was aesthetic and comfortable with an impressive array of beverages and snacks available while waiting.We were given a tour of the dealership where we experienced the friendliness and cleanliness of both the parts department and service department, as well as instructions of what to expect when returning for service.Financing was a breeze and also a pleasant experience. Finally, there was a lovely young lady who assisted with explaining technical details and offered as much support as needed, including a workshop available for new buyers. In conclusion, we will definitely recommend this dealership and our sales associate to our friends and family!

gdocking

Mar 24, 2015

Just bought my fourth Acura from Jay Wolfe and Dean Saddler. Great experience as always. Before I knew it I was out the door with my new RDX.

BJennin

Mar 19, 2015

Ernest and Jenn in the used car sales dept were great! We drove from Omaha twice to KC because Omaha didn't have the vehicle we were looking for. They were honest, quick and friendly and the entire experience was great!

Kevin & Gretchen

Mar 17, 2015

I am so thrilled to find a car dealership that didn't make me sorry I pulled into the parking lot. No canned sales pitches. None! Just honest conversation. It's my new favorite place to buy a car even if it is over an hour away. Well worth the trip!

Tom & Deb B

Mar 16, 2015

My husband and I just leased our 5th and 3rd Acura with Jay Wolfe Acura on Saturday! Dave Andrews and Jackie Gerke made the process effortless, listened to our needs and worked with our budget to drive away same day with the model Acura we each love (MDX & TLX)! The customer Lounge area is just top notch like their Sales and Service teams. All of this and more keeps us coming back!

KCCRPS

Mar 13, 2015

In all of the years of buying new vehicles, this was by far the most pleasant experience I have had. Your whole team was great to work with. They were very helpful and knowledgeable and didn't pressure us at any time. I will highly recommend Jay Wolfe Acura!!

Doug W.

Mar 5, 2015

Having bought 2 cars from JWA, my wife and I have been pleased with their maintenance service. Dan Keairns, Service Manager, is a great combination of mechanic/tech guy and a customer service relationship pro. Although a busy guy, he has been generous in sharing a few minutes to talk cars (I'm a car aficionado) and work with me to optimize my service requests. One example of his exemplary assistance is when I had a blow-out to a tire that I purchased from him (at a very competitive price, special order). He and his team went out of their way to expedite a special order replacement and get installed at no charge, and the tire had nearly 10K miles on it. With the free loaner service I was in and out in about 15 mins along with a free coffee and bagel. Consistently excellent customer service, unfortunately, is still not a given in this competitive industry. Kudos to Dan and JWA for exceeding my expectations. I confidently recommend JWA service with Dan at the helm.

CTKC

Feb 26, 2015

Purchased a certified RDX. I've been a customer of another local Acura dealer and service department for 10 years. I went to that other dealership and was disappointed with the overall experience. I headed to Jay Wolfe and Jimmy Carpenter, Brianna Roberts, Emily Roy and Joshua Gurney made the decision a no-brainer.

Dee

Feb 26, 2015

We have been very happy with the staff and services at Jay Wolfe Acura for many years and appreciate how well they work with their customers. They make getting a new car or having services performed on our Acuras a very good experience.

ken

Feb 25, 2015

Purchased or leased several Acura's from Jay Wolfe and each transaction was easy. Well managed dealership. Always worked with Dean Saddler, and each time it was a very positive experience.

freeofthoughts

Feb 23, 2015

While it took a long time and made for a long afternoon David Andrew and Joe made for a very friendly and relatively simple experience. I was a Honda man but bought a used Ford through them. If I look to go back to a Honda/Acura I would go to them first.

Michelle

Feb 20, 2015

Trade-in and purchase of new vehicle was smooth and enjoyable. All of the staff was friendly and made the buying experience great. This is the second vehicle we have purchased from Jay Wolfe and would buy from them again in the future and recommend them to others.

MCash

Feb 16, 2015

This was the best experience I have to date. The entire staff was great, they treated me like they had know me for 30 years.

Gail

Feb 11, 2015

I have just purchased a 2015 RDX and my sales person, Emily, was fantastic. I did an internet purchase and had only spoken to her, she was just as pleasant and friendly in person as she was on the phone. She made my buying experience wonderful and easy. I tried the Acura Dealership in Omaha and never received this kind of attention and help. This is my first vehicle with a tech package and Emily couldn't have been more helpful and patient with me as she was showing me all the wonderful things my car could do for me. I love the car and I truly appreciate all the how to make the car buying experience a breeze. Thank you Emily.

Fuel4All

Feb 7, 2015

Went in to look at a pre-owned vehicle and traded a vehicle in with very little effort. Staff was excellent! Attentive to all needs I had! Will recommend to all family and friends.

TLX2015

Feb 2, 2015

Thanks for making things a delightful experience. This dealer is about 3 hours away and was a breeze to deal with. Also a thank you to finance for making paperwork hassle free. Dusty in service also went over the maintenance schedule with us which was helpful. After owning a TL for ten years, we were very excited to purchase the TLX. Even though we drove back home in the rain the new TLX made it a pleasant drive back.

olivine79

Feb 1, 2015

The entire Jay Wolfe team deserves a bunch of credit for getting me into the car of my dreams. I already knew I wanted to take my business to Jay Wolfe Acura as I had been getting my previous car serviced there for about 10 years. I had a really old crappy car but every time I came in to get my car serviced I got the red carpet treatment as if I was their top customer. That is one of the many things that excited me about Jay Wolfe. The whole process was very customer focused and they made the car buying experience fun. When I got started with the process Jeff Johnson in the finance department helped me get qualified at the lowest rate possible. I then teamed up with and consulted Jimmy Carpenter to determine the exact car and features I needed. Jimmy's knowledge and expertise of the brand helped me determine what custom features I did and didn't need. When I came to pick the car up they reviewed all the features with me so I could take full advantage. They took their time and wanted to make sure I was totally comfortable with the car before I left. The whole car buying experience from start to finish was fantastic. I am very proud and I will be referring all my friends to Jay Wolfe Acura.

OPshopper

Jan 31, 2015

Jimmy promised from the beginning that we would have a good experience and he was right. Everyone with whom we dealt was professional, friendly and knowledgeable. Jackie, who explained the features of the car, was patient and thorough. And we of course enjoyed having a sandwich in the lounge area which is a huge plus if needing to be there for an extended time.

mike391

Jan 21, 2015

Very good experience! Staff was very friendly and through with explanation of new car. I have never felt so good at spending the amount of time and money we spent with you folks, thanks for renewing our beliefs of dealerships. Your company sets a standard all dealerships could learn from.Thank You.

melchert

Jan 19, 2015

Great job Denny V! You made the buying experience quick and painless. We appreciate your hard work! The customer focused service at Jay Wolfe is outstanding and you could never be hungry or thirsty there thanks to their complimentary cantina!

stevie77

Jan 14, 2015

I have never been so at ease about buying a car than with this experience. Can you believe the car I ended up buying was delivered to me from KC, I live in STL., site unseen, just from photos on line, with the trusted words of the sales person Jimmy, He was one of the kindest and easy going person I have ever met, felt like I knew him as a friend from way back. He gives car salesmen a good name. I think with his mannerisms,this young man is going places. Everything went smoothly with buying my Acura RDX. Oh yeah,love the Acura!Josh in financing was awesome to work with,didn't talk over me,not pushy,listened and has a very friendly personality. He got the job done. By the way,I have never met him in person. Great job guys!

Tracey

Jan 14, 2015

I had a small hiccup with the purchase of my new car, immediately David Andrews and Jim Mattson were made aware and everyone was extremely helpful to ensure that I was not just satisfied but excited about the purchase of my car. Jackie Gerke the coordinator and Josh Gurney the finance guy were FANTASTIC and are a great asset to your company! Joshs communication skills are superior and he was the one that saved the deal! Thanks!! Love my new Acura!!!

Brooke213

Jan 13, 2015

Everyone we worked with at Jay Wolf Acura was extremely helpful and knowledgeable. They worked with my son to help him get into the perfect car for him. We are very happy customers.

latanyatony

Jan 12, 2015

Everyone was so friendly at Jay Wolfe Acura. I plan on coming back if I'm looking for another car in the future.Thanks,LaTanya Stevenson

go Royals

Jan 9, 2015

The sales reps aren't pushy.The service department employees go above and beyond to satisfy.The waiting lounge offers free wifi and meals with a smile.No dealership in the area can compete.

Schwend

Jan 8, 2015

After looking around at several different SUVs over a period of time, I bought a MDX from Jay Wolfe dealership. Our previous experience with our 2002 MDX, and its service at Jay Wolfe, the many safety features on the MDX and comfort of this model helped to push MDX to the top of my list. Jimmy Carpenter was great to work with, making this an easy purchase in a short matter of time. Mr. Carpenter went out of his way to synch our garage door openers and ensure that all matters were efficiently attended to throughout the process.

SKR

Jan 6, 2015

I just bought my Acura MDX yesterday...Brianna Roberts was real friendly, efficient and patient with all my queries and requests and made my wife and i feel great about our purchase!The facilitates are great and everyone seemed happy to help!

EHR

Jan 5, 2015

I had a phenomenal experience buying a 2012 Acura TSX from Jay Wolfe Acura. Ms. Best & Mr. Heston were great to work with, and Mr. Gurney (the numbers guy) made paying for my new car a real joy. Keep up the good work!

rhudson

Jan 3, 2015

Owner of an Acura for 9 years so very familiar with the dealership. Had just left another dealer (New Years Eve) looking for an SUV and decided to stop in. The vehicle I had pictured in my mind was on the showroom floor. I was immediately greeted by Jimmy who was with a customer but listened to my thoughts. He teamed me up with Jackie then it was all down hill. Have never made a decision on a vehicle that fast. Jimmy and Jackie made it seamless. Very professional and classy. Joshua made the finance part easy. Thanks to all.

kms

Jan 1, 2015

I just purchased a 2015 RDX AWD. Jimmy Carpenter was phenominal to work with! Jimmy took the time to work with me an answer all of my questions, and I had many as I just relocated to the city. This is the best buying experience I have ever experienced from start to finish. You have clearly gained my loyalty and service! Thank you!

Greg E

Dec 31, 2014

Jimmy and Jackie made our car buying experience easy and painless. Since we are from out of town they worked with us and took it upon themselves to get us the vehicle as easy for us as possible. We also appreciated the tutorial upon pickup. Well done.

Happy Customer

Dec 31, 2014

We've been buying cars for 40+ years. By far the best buying experience ever. Found the car we wanted online. Contacted Wolfe Acura and spoke with Jimmy Carpenter. Bought a "used car" sight unseen. That made me a little nervous!When I got to Kansas City Mr. Carpenter picked me up at the train station (nice courtesy). The car was as perfect as promised, "shined up" and ready to go. Mr. Carpenter and his assistant, Jackie Gerke, made the whole process seamless, and expedient. Doing the paperwork was quick and hassel free. Jackie had the keys, and owners manual, license plates on, gas in the car- it was ready to go when the paperwork was finished. They took the time to show me around their beautiful dealership including the complimentary food bar; and, introduced me to the managersThe Jackie and Jimmy team were professional and fun to deal with- highly recommend to anyone reading this review- contact these guys and buy from them.

John H

Dec 30, 2014

I went online and from their pictures picked who I thought was the most "seasoned" sales guy on the floor. It was merely a coincidence that Tom family from Ireland was "Higgins". Nice guy to work with and I am sure we will be back for my wifes car.

CraigAnderson

Dec 25, 2014

When I bought my new RDX a week or so ago, I needed to come back to have the hitch added that I'll use for my bicycle rack. The next Saturday I checked to see if there was an appointment available and there wasn't (by the way, the ability to make appointments on line is super cool). I made an appointment online for the next Tuesday. But I called and asked if they could work me in on Saturday, since they didn't have time to get the hitch added before I took delivery. Dusty Hancock told me to come on in and they'd do it. They gave me a loaner RDX so I could get some holiday shopping done, promised the car by 4, and had it ready by 2. Dustin took care of me from the time I got there until I picked up my car -- a GREAT first service experience! Great ham sandwich for lunch in the cafe, too.Craig Anderson

mynewtlx

Dec 24, 2014

I was very impressed with the process of buying a new TLX at this dealership. Jimmy Carpenter was very helpful from beginning to end. It truly was a no hassle buying experience. When we came to pick up the vehicle Jimmy and his assistant Jackie did a first class job explaining the workings of the dealership and the features of the car. They made it special in comparison to previous purchases we have made at other dealerships. We will definitely start at Jay Wolfe Acura for our future automobile needs.

Craig

Dec 23, 2014

Just brought our 2015 MDX home yesterday. This is probably the 10th or 11th weve purshased/leased from Jay Wolfe Acura. As always service and experience was outstanding. Thanks to Jim, Danny, Jeff and Jackie for helping us out. We've always enjoyed our vists to the dealership as well and getting our vehicles serviced there. We won;t be gone long though as were taking our daughter in to look at RDX's later this week.

max_payne

Dec 21, 2014

the buying process at Acura was relatively smooth. Denny was very helpful from the beginning and no pressure to buy. Went a few times back and forth with pricing, but was able to settle down at common ground.Overall a good experience.

Loyal Honda Guy

Dec 20, 2014

The folks at Jay Wolfe Acura are really wonderful. I am very, very, very satisfied with my entire experience there. The complete experience could not have been better. My SINCERE THANKS to all of the folks I worked with to complete the purchase of what is now MY 2010 Certified Pre-Owned AWD 305 HP TL. The drive back to Nebraska was great because the car is great and because the folks who helped make it possible are infinitely better than the car. Again, thanks to the following:Brianna: Internet salesTodd: Pre-owned sales Joe: Pre-owned salesJosh: Financial ServicesYou folks are simply good people and I am grateful.

CraigAnderson

Dec 18, 2014

Jimmy Carpenter and the other highly professional team members at Jay Wolfe Acura made this the best car buying experience I've had. From the moment I was greeted until I drove my new RDX off the lot a couple of days later, I was treated like someone who was making a major purchase (I was) and who deserved to be treated fairly and respectfully. They were willing to negotiate and came to a very fair price. Jimmy was knowledgeable about the car and its features and went out of his way to answer all of my questions. He's the most professional and top notch salesperson I've ever met -- in any industry. Jeff Johnson was very friendly and excited for us to have our car. Rachel Boggs made it clear that my service experience will be great -- I look forward to it.The dealership is fantastic -- extremely comfortable waiting areas, service while you wait for service is amazing. Be sure to have your car serviced early in the morning or around noon. They provide complimentary breakfast and lunch. I'll check about dinner when I'm there next week to get a trailer hitch put on my RDX.Everyone I met was top notch and made me glad I'm a customer. II'll be referring anyone who's looking for a new car to Jay Wolfe Acura and have them ask for Jimmy Carpenter.

jmeyer67

Dec 15, 2014

They are always on time and prompt. I am able to take my laptop (free wifi) and work while I eat a yummy lunch (no additional charge)!

steve.parkins.54

Dec 14, 2014

The service Is great. We appreciated the attention to details and the extra time they took to show us how all the new features worked. They helped us set up the blue tooth sync and the garage door opener. Everyone At the dealership was very friendly. It made for a very pleasant experience

gene.schwarz.7

Dec 9, 2014

After 14 years of owning an Acura bought at Jay Wolfe, I was ready for a new ride. I had all of my service done there and wanted to do business with them. I've always been treated great by everyone there, and will probably buy my next car there. The facilities and lounge are wonderful too.

Brent Spurgin

Dec 5, 2014

Very nice facilities. Very professional staff. Car was perfect for delivery. Danny Martin was great to work with, very knowledgeable, courteous and professional. Easy to work with and made a very fair deal for me.

chris.hamblin.31

Dec 4, 2014

Love the sales professionals. So helpful without being pushy. Dean gave me a tour of each car and its features. Very knowledgeable. Provided me with pros and cons of each and let me decide what would work best. The follow up after the sale and the status of the car as it stands with the minor repair I needed was excellent. Would recommend them to anyone.

DavidLindley

Nov 30, 2014

Dennis worked with me as I changed my mind on colors. Received a loaner as options being added to my car took longer than anticipated.

swbrown72

Nov 24, 2014

Jimmy and Jackie were great! We got a fair price and no hassle. They made sure we understood all the features on the vehicle and answered all of our questions and concerns.

Tyler Agenter

Nov 22, 2014

Jimmy and Jackie were very friendly, knowledgeable and helpful. Jeff was helpful too. It was a very pleasurable experience. Thank you all. I will differently recommend Jay Wolfe. I really do like my new Acura.

dodge14u

Nov 21, 2014

The team worked together to meet my specific needs. I started with Emily on the website, she answered my initial concerns and questions and urged me to come into the dealership. Then Jen evaluated and gave me an above average value on my trade in. She then introduced me to the sales rep, Erhnest. Ehrnest was great to work with. I felt low pressure with him. He seemed genuinely concerned that we receive the vehicle to fit our needs. He seemed to go above and beyond to make our experience low pressure and pleasant. Then we wrapped up the paper work with Josh. He explained the financing and options and made the trade a smooth transaction. I will recommend Ehrnest and the team to my friends and family! Thanks Jay Wolfe Acura!

mtina666

Nov 15, 2014

It was a great experience! Our sales rep. Gretchen Jammiggeh is very knowledgeable and professional! We visited few dealers in the past few weeks and you are the best of all. That's the reason we finally chose to buy the MDX from your shop. Thanks!

clpalermo

Nov 14, 2014

Jay Wolfe knows how to please their customers! From the great price to the relaxed atmosphere! Professional staff! Not pushy! Friendly! Classy! Highly recommend them!!

Eddie Brown

Oct 22, 2014

My son is the marketing specialist at a Premier Porsche dealership in CoSprings. I kept sending him pictures of the renovations. He had been here with me when he was in high school, and even he said "Wow!" at the transformation. I used to tell people I was taking my car to the Jay Wolfe Day Spa. I sent pictures to my family of my sandwich that they served and of the barista and coffee bar and coffee shop ambience. Good coffee is not enough of a reason to buy from Jay Wolfe, but it was a great chicken salad sandwich on sourdough! (I didn't send any pictures of the candy bowl in the 30 by 30 television room with the exquisite leather chairs. I am on a diet, after all!) I have 5.3 grandchildren now, and they would have loved the play room. And I liked Jay Wolfe back when it was only a Day Spa for my car!At the end of the day I found every one helpful, but Dan Keairns went way out of his way to help me with my final issue. So yeah, I guess you could say that I would recommend Jay Wolfe Acura.

tomfranzen

Oct 20, 2014

We really enjoyed working with Jimmy Carpenter when purchasing our new RDX. Jimmy's professional, no pressure approach made the car buying experience truly a pleasure. Would highly recommend Jimmy and Jay Wolfe Acura.

tracy.dechantstaab

Oct 15, 2014

Denny Vickers was just simply awesome to work with. He was very professional and kind, while being compassionate and easy to talk with. The relaxed and comfortable environment is top of the line and made the car buying experience go by smooth and quickly. Josh was super helpful and knowledgeable when it came to the financing aspect. Overall, by far, the best experience we've ever had purchasing a vehicle!

tornell

Oct 4, 2014

We truly appreciated Jimmy's professionalism, knowledge, and "no pressure" style. Would definitely choose to work with him again and also recommend him to others.

Dorinoz

Oct 3, 2014

Jimmy was great to work with. He was professional and easy to talk to. Any concerns or questions I had were addressed in a timely manner. This has been the best car buying experience I have had. I would definitely recommend him.

lynnellen

Sep 23, 2014

I have always had an excellent experience at Jay Wolfe Acura. I had a 2007 RDX Acura I just traded for a 2015 RDX Acura. The whole dealership, departments, and all services has always been an excellent experience. They are very courteous, knowledgeable, caring, excellent service department with food and beverages available. They also have a loner car available if they keep the car to service it. Their dealership is upper class and extremely beautiful building inside and out and very clean. Very classy. They make you feel important in whatever service you need. I'm in my 60's and have bought many many cars in my lifetime. The vehicle is an awesome solid made car. That's one of the reasons I came back. Acura is a upper class vehicle and I feel proud to drive one, it makes me feel special. The Acura is an excellent built car. I need a vehicle I can trust on the road that feel safe.My husband has bought, from Jay Wolfe Acura, a 2006, 2009, 2011 Acura MDX. We are a two car Acura family. Acura cars are dependable and have an outstanding look inside and out.I am a proud owner of my wonderful Acura RDX.

jayk888

Sep 16, 2014

This was easily the simplest, most relaxed car buying experience we've ever had. Nick Hernandez was attentive but not pushy. All of our needs were taken care of and we were well informed on alk items. We'll definitely be back for our next Acura.

sarthvader

Sep 12, 2014

I was very happy with the dealership experience. I think it is awesome to get lifetime oil changes. The negotiation experience was also very good. If the service department is a great an experience, I will be back for sure.

jeanohler

Sep 8, 2014

I purchased a 2015 Acura TLX last week and it was a pretty seamless experience. I ordered the vehicle and was able to get information on the production at the factory, the ship date, and the arrival date at Acura. I am extremely pleased with my new TLX and everything on it was just as ordered. Great experience.

pegdonley

Sep 3, 2014

I had an exceptional experience with my trade in and purchase of my 2014 TSX. This is the third Acura I have purchased from Jay Wolfe Acura. The dealership and sales department are top notch. Very pleased

chastings

Sep 2, 2014

Jay Wolfe doesn't disappoint! This is my second car purchase from them. Their sales team is friendly and efficient. I highly recommend this dealership for their service and integrity

Tmosier

Aug 28, 2014

Jimmy and all the other employees I worked with at Jay Wolfe Acura were very professional and helpful. I would definitely recommend this dealership to friends and family.

dewy99

Aug 27, 2014

Just upgraded to a 2015 MDX, thanks to Jimmy Carpenter for the assistance in getting the deal done! I recommend Jay Wolfe Acura to all and ask four Jimmy!

2nd RDX

Aug 24, 2014

The entire process from price negotiation; and delivery was quite smooth. Everyone was quite helpful. One of the key determinants of going with Jay Wolfe on this vehicle though, was the service provided by Dan Keairns on another one of my vehicles. He did a quick fix of an item on my daughter's car and wouldn't allow me to pay him . That is something you might see in a small town dealership, not one in the city... it was totally unexpected and very much appreciated.

jbnunez56

Aug 23, 2014

The best car buying experience I've ever had. Michael Ray was a great salesman and the finance manager was very friendly. He never tried to pressure me into buying something I didn't want and was upfront and honest throughout the entire process. I highly recommend Jay Wolfe Acura.

8136Porsche

Aug 20, 2014

We purchased our car last Saturday, the experience was Excellent, from the tour of service, closing, and the explanation of of all the functions and how they work. I felt we got a fair price from the premium Acura dealer in town. Many thanks to our sales person, Scott Hagen for making the experience a very professional one.Thanks Koytt O. Nichols

Bernard Sullivan

Aug 20, 2014

Everyone was very helpful especially Jimmy CarpenterHe was very knowledgeable and thorough and exceptionally responsive and considerate.The dealership service and waiting area are wonderful.

pmatney

Aug 13, 2014

Great place to purchase a auto and the staff is nice to work with, I think the waiting area is excellent and the girls working there were wonderful. I would recommend this dealership to anyone. We walked around Hendricks Acura for 20 minutes and not one sales person ask to help us so we drove to Jay Wolfe Acura and purchased the RDX . Thanks Jimmy Carpenter

Sharoncar

Aug 8, 2014

We drove a few hours to make this purchase because it was a better deal than our local dealership. It was a hassle free process from start to finish. They had everything ready for us when we arrived. They explained all the features in the car and were very helpful. Everyone at the dealership were friendly, offered snacks and drinks. We even drove away with a few special treats and gifts. Would definitely recommend!

lc2754

Aug 7, 2014

Very pleased with my experience with Scott Hagen. I purchased a RDX. I would definitely recommend this dealership. I'm a repeat customer and will continue to do business with Jay Wolfe.

kathi.jones.58

Aug 4, 2014

Great to deal with. Was looking for a volvo convertible and jay Wolfe had one!! So excited!!! And a red one!!! Great to deal with Nick!

ryanjpeters

Jul 28, 2014

We leased a 2014 MDX from Jay Wolfe Acura and handled all of the negotiations via email. It was a great process and my wife and I simply needed to go to the dealership to sign paperwork and take possession of the vehicle. We will definitely work with Jay Wolfe again on future car purchases.

oklady5

Jul 26, 2014

The service was outstanding. Each person from the sales,service, financial detp & restaurant worked to make sure I had the est service. This dealership is worth visiting & purchasing a car. The experience is what makes a satisfied customer. Thank you!

attorney

Jul 22, 2014

Jimmy Carpenter is an excellent representative for Wolfe-He is extremely professional and went the extra mile to make sure I had a great experience.Dusty Hancock-in service is someone, I have had contact with at Wolfe for several years. His high level of service and attention to detail is why I've continued to come back year after year-car after car-

tiffanydlake

Jul 19, 2014

We recently purchased a 2015 MDX from Jay Wolfe Acura. We had a truly unique luxury buying experience at Jay Wolfe Acura. We will definitely purchase from Jay Wolfe Acura again in the future and recommend this dealership to friends and family. Our sales rep, Scott Hagen, was very knowledgeable and took excellent care of us! We would recommend him to anyone.

wbendermd

Jul 17, 2014

Charged for wiper blades which I had recently installed - work not done. Charged $38 for "miscellaneous shop charges" on a $250 service bill. The bill charged me for 2 washers. What else could be the $38??? BEWARE!

Zaneta Jordon

Jul 10, 2014

This is my second time purchasing a car from Jay Wolfe and I have been very pleased so far. I appreciate working with someone who is understanding of my needs and wants. When I come in for service on my car, they take good care of me! really feel that I own a luxury car!

dkasea

Jul 10, 2014

We purchased our first Acura (2007 TL) seven years ago at Jay Wolfe from Denny Vickers and it was a good experience. We were in the market again, this time for an RDX, and specifically asked for him because he's knowledgable about the vehicles, is honest, and he's not pushy. He's a great guy and I would recommend others to seek him out.

lamathews

Jul 7, 2014

The service department always takes good care of me and my car. I keep coming back for the quality service and good customer service received by the employees.

dobrian

Jun 30, 2014

I found the experience working with JayWolfe dealership a positive one. The after hours personnel were extremely friendly and positive about the dealship, the 20 plus years of service speeks highly of the type of dealership we are now a part of.

CharlesandMary

Jun 29, 2014

We bought our first used Acura 14 years ago at Jay Wolfe Acura from Michael Ray. We were very impressed with his professionalism and friendliness. We always had our vehicle serviced at Jay Wolfe because they have always been very good about discussing any maintenance issues with us and prioritizing those issues. The service staff was always very respectful and conscientious about making sure we understood what work needed to be done to our vehicle.When we decided that we needed to trade in our 1997 Acura, after the service department completed a very thorough check of our current car, we decided to check out the used cars at Jay Wolfe again. We found the exact car we were looking for and once again were able to work with Michael Ray to complete the deal. Everyone there is very professional and made us feel like our business was important to them. They wanted to be sure we were completely satisfied with all aspects of the transaction.We would definitely recommend this dealership to our friends.

susan10

Jun 28, 2014

Dusty got me right in on the spur of the moment to have the bolt taken out of my tire and fixed. He also had time to change the oil. Of course, while I waited the wonderful wait staff in the cafe fixed me anything on the menu. Thank you Dusty and Wait Staff and Service Person that worked on my car! I appreciate all of you! Great Job! Hello to wonderful Dan Kearns! Below you ask what is more important, relationship with dealership for sales and service OR speed of overall process. You should know that both walk hand in hand. I value both.Susan Trost

luxurysuv

Jun 27, 2014

A friend recommended jay Wolfe and a certain salesman. Everything was very professional and customer service was excellent. Hopefully are Acura RDX will perform just like the Jay Wolfe employees that took care of us.

rcreek

Jun 26, 2014

Danny Martin, Emily Roy, the finance manager and Quintin in service were very helpful and friendly. They all get 5 stars from me. I have only owned the car a few weeks but decided I wanted windows tinted so Danny made the appointment for me and arranged for a loaner. The lounge is lovely too.

WilbanksR

Jun 26, 2014

My father worked with Jay Wolf Acura many years ago and had a series of bad experiences. So much so that he took his business to Superior Acura. I recently needed to have some service completed and thought since Jay Wolfe was closer I would give them another shot. Dusty Hancock was my Service Manager and he did an excellent job. He went above and beyond when he personally brought my car to me when the service was completed. This little added touch of customer service has made me reconsider working with Superior Acura or Hendrick Acura and change to Jay Wolfe Acura for my service needs. Please feel free to reach out to me if you have any additional questions. I can be reached at 816-674-7671.Respectfully,Rick Wilbanks

calicoflute

Jun 25, 2014

I was easily able to make my appointment at a convenient time. When I arrived I was taken care of immediately and escorted to the waiting area where I was treated to a delicious sandwich. My wait time was short, the service was explained to me by a friendly service representative and the cost was reasonable. The service department washed and vacuumed my car, too so it was a pleasant and positive visit.

jdittmer

Jun 25, 2014

I have only one complaint of the entire experience. On the first day that we took the car in for an appointment (8 in the morning), I had not heard anything from anyone by about 4:30, so I called the service department. That person indicated that the car was finished. I rushed like crazy to get to the service department by 6:00 PM that evening....only to find Quinton who said the car was still being tested. Don't know where the breakdown occurred. that's my only criticism...everything else was good and professional.

ronheap

Jun 25, 2014

I saw Tom at a bagle store in Fairway after mass one Sunday and told him I was planning to by a VW Toureg. He quickly gave me facts on resale vales of the VW vs the MDX, the optional 3rd row of seating, and higher quality of the MDX. All in 1 minute standing in line for a bagle! Tom sold the trip to the showroom. He did not buy my bagle, however.On the show room floor Tom was excellent in giving the feature descriptions. He also has the ability to offer consulting vs. just sales, which all of us in the sales profession strive for; thus the feature benifit (or lack of) informaiton from Tom guided me through the options quicly.On my question about the difference in the price of a 2014 and a 2015, he mentioned that present difference would not be as great when I went to sell the MDX. I realized I was only thinking of the present difference in price an not the future difference in price between the two modle years when I went to sell the MDX in 4 or 5 years. I went with the 2014.Finally, I mentioned that Edmonds had stated the 2015 MDX had a new engine and some added aluminum panels. Tom was concerned that this is not the case and did look up the article. I was reading a review on the 2014 and Tom corrected me.

tcurtis1016

Jun 25, 2014

Dusty was great. I've had him as my service advisor before, and he's always patient, explains things thoroughly, and never makes you feel rushed. I appreciate him being so customer focused. It's so hard to find that mindset these days. I'd hire him in a second. It's another reason why I can't imagine buying my next car anywhere else.

gallen8683

Jun 24, 2014

Dusty is my favorite. He remembers my name (like a Starbucks barista) and seems genuinely happy to help me. I know he will ensure I am well taken care of. Quite frankly all the service team members are super. I just met a new guy at this visit and I have had a lady help me in the past before who is excellent. Keep up the good work, I will continue to have my cars serviced there (I have purchased 4 Acura's there and service all of them there!)

JPMuchow

Jun 24, 2014

Once again, I was extremely pleased with the outstanding and professional service provided by Jay Wolfe Acura. They are very responsive and I highly recommend them to our friends in Overland Park and Leawood. Keep up the good work and please extend my thanks to all of your fine staff.

cmarlamb

Jun 22, 2014

I had put off get the transmission service but agreed to get it done this time. Oil change and transmission were both done in just over and hour. Dusty was really informational. I need new tires and we had a very informational conversation regarding cost and manufactures. I walked away with a very positive feeling! Good job!

donrobersone

Jun 21, 2014

Excellent and timely service was provided. Ros explained all of the service technicians observations and recommendations to my satisfaction. I would certainly recommend Jay Wolfe Acura and Ros Davis to any of my associates.

susabury

Jun 20, 2014

Jimmy and Jeff made the process of buying my new (to me) car downright pleasant. The feeling of being "gamed" by a system which is insulting to my intelligence was completely absent. I made it clear I was serious about buying a car and they worked to make my decision to buy it from them a no-brainer.

Kcsally

Jun 18, 2014

The consultant was friendly and professional and knowledgable I appreciate the nice waiting area and good breakfast. I was able to get work done while waiting.

padula

Jun 17, 2014

Tom answered all of my questions and showed me all the features of my new Acura ILA making sure I was comfortably able to see out the windows - I am very short. In 2004 I purchased a TSX from Tom. It has been such a good car that I am giving it to my granddaughter so she will have a safe, reliable car to drive to Lawrence.

BellaLux

Jun 14, 2014

Came in to get an oil change and tires rotated. Customer Service was phenomenal. Everyone is so nice. Felt like a princess. I also enjoyed breakfast from the bar while I waited!

Annoyingwebform

Jun 13, 2014

I asked that a tire pressure sensor be tested as it was reporting a conflicting pressure compared to my gauge. When I picked up my car the original issue had been addressed, but not the sensor. It failed diagnostics and I waited about an hour while it was taken care of. You have a great lounge; it wasn't much of an inconvenience and was addressed quite admirably.

bloveridge1983

Jun 12, 2014

The last three years I've had an overall poor experience with my previous car/ dealership. I was sent Jimmy's name by a close friend and when I reached out to him, he responded immediately. He was knowledgeable, clear, and paid attention to what I was asking for. Your dealership and Jimmy have already brought back my confidence in a dealership in less than two days. Thank you for being a first class dealership who employs first class individuals.Bryan Loveridge

ksharp1

Jun 12, 2014

The staff was very professional and pleasant. I've always had good expriences except for last year when the car tech was talking my car to the service department adjust my steering wheel column and it hasn't work correctly since. Kelly O. Sharp

mikebest

Jun 12, 2014

Great experience. We will be back to purchase another car from Scott. His follow-up was perfect, not intrusive at all. We are considering a RDX for Annie.

mwvarner

Jun 10, 2014

Appt went quickly, Prompt friendly check in. Loaner ready to go. Good follow up. Quickly processed pickup and items serviced were what were agreed to and no surprise on the price.

jbellar

Jun 9, 2014

Great Customer Service all around. The dealership itself had far exceed my expectations regarding the Cafe as well as the friendliness/helpfullness of all the staff.

OPMatt

Jun 6, 2014

While waiting for the car to be serviced. the the electricity went off while and the staff was very communicative and helpful, event going so far to to loan me a car so I wouldn't have to wait around.

thaemlitz

Jun 6, 2014

I came home from vacation and found a leak in my tire and it was already after hours. I wasn't sure what to do since it was past 7pm and the following day I had to be at work at 8am and immediately drive to Indiana so I was in a panic on what to do. I made an online appointment and asked for a loaner car in the comments with my situation. I had an appointment at 7:15am and showed up at 7am as I didn't have a clue if my appointment and request for a loaner car would be accepted. Upon arrival to the service center there were already 9 cars lined up so I was pretty nervous. I explained to the gentleman about my situation and he said they had 80 appointments for that day and he would try to accommodate me the best he could. He looked up my appointment and told me I already had a loaner car in my name and then led me to my service lady to fill out my paperwork. I was so relieved as it saved my day from being a bigger hassle and was so impressed that they made everything I needed to work out. I know if I would of went to any tire center I couldn't of gotten the same service and I would of had to extend my day with a large hassle to my schedule.

lynnellen

Jun 4, 2014

We are a 2 SUV Acura family, Quintin Sutton and the service department keeps up coming back. Service is very important as well as the product. The whole dealership is excellent. Everyone is very professional and helpful. Your service department is awesome. The lounge area is wonderful. The food helps. We wouldn't go anywhere else. Acura is the best car we have ever driven and we are in our late 60's and early 70's. Honda make a solid exceptional car. We just bought our granddaughter a 2002 Honda Civic. I've driven a Honda Prelude in the 80's and bought my daughter a Honda Accord in the 90's. We love your products. You spoil people with your professionalism, and the SERVICE department is awesome. Qutintin Sutton is the BEST! We will never go anywhere else.Lynn Brightwell - 2007 RDX with 25,500 miles.

oklady5

Jun 3, 2014

The tire pressure warning came on. When I got to service dept it was no longer coming on. However, he had it checked * found a nail in the tiire & also check for filters & maintenacne. He was on top of everything. He was very knowledgeable. The makes great customrer service.

sldolezal

Jun 2, 2014

I would rank my visit as a 5 Star visit for sure! I was very pleased with the service I received from your dealership and from Dustin Hancock in particular. He went above and beyond my expectations in helping me come to resolution on pricing for the repair of my 2011 Acura RDX, especially given that my insurance company was not helpful at all in that area and I felt very disappointed in the coverage I received from them. Even though that was not Dustins problem, he understood that it was a difficulty for me, and worked with me to get the pricing in line, as well as generously allowing me the use of a loaner vehicle for a longer period than either of us originally anticipated. It eased my stress levels considerably to know that he was on my side in the endeavor, and was so willing to provide such excellent service. I cant speak highly enough of my experience, and must say that since purchasing my Acura I have had nothing but positive experiences from the Jay Wolfe Acura dealership, and Im very happy to share that information with my friends as well.

atmuellerkc

Jun 1, 2014

I have experienced Jay Wolfe's great service many times, but this was the first time I'd waited in their beautiful lounge! What a treat!

Bwberge

Jun 1, 2014

From the onset, there was no high powered pressure, there was an appreciation for a returning buyer, all negotiations were fair and open. We appreciated the approach and the service we received.

amcraig02

May 28, 2014

The service people always take great care of my car and have done so for several years now. They are organized, efficient, and good to work with. They also give me a loaner car whenever the service is going to take over an hour or 2.

Kristyhane

May 28, 2014

Everything was so impressive at Jay Wolfe Acura. Our car buying experience went very smoothly and we were treated like VIP customers! We will refer our friends and family to come see Jimmy in the future when they are looking for a new car.

Mia888

May 28, 2014

Jim Mattson and Scott Hagen helped my husband and I purchase a new MDX yesterday. They were both extremely knowledgeable and courteous. They could not have been more professional. We really appreciated their help and patience in working with us to select the right vehicle to meet our needs. Scott has already called to follow up and see how I am doing with the vehicle. He offered many times for me to come in whenever I have questions and he will personally help me. I plan to take him up on it if I need additional help with all of the great technology features.

tdawg17

May 28, 2014

We finished our purchase of our Acura MDX last evening and it was another great experience with Dean Saddler and the Jay Wolfe Acura team. Very professional staff and LOVE that they have updated "The Lounge" - makes coming there for service - or even a new car sale - just that much better. We were able to grab a snack and a drink since we were coming straight from work. I've had service done there previously over lunch and it's great to be able to take care of everything in one place. We have purchased 3 Acura's from Dean Saddler and every experience has been great. Highly recommend this dealership and working with Dean.

tdegnan

May 27, 2014

My service advisor Ross was very easy to work with. I was unhappy with a previous advisor I had worked with, and actually had considered taking service work elsewhere. Ross restored my confidence in your service dept. He kept me informed and was able to answer any questions that I had.

johncallen

May 25, 2014

Asked for rear tire to be replaced + oil change. Was quoted a time of 1 hour and 15 minutes including cleaning. Received car within an hour and 20 minutes. I can deal with a 5 minute delay. Matthew was awesome. Very engaging and thorough.

Eliza1224

May 23, 2014

Professional, all frills dealership. Strongly recommend Jay Wolfe Acura! My experience was low-pressure, unlike a typical car dealership. They offer you anything from their lounge, oil changes for life and a courtesy car if your car needs any work done.

BigFan

May 22, 2014

I've been a customer for over 13 years. All cars purchased by the family have the support of not only the original salesman [ yes, still there!] but everyone that has since been involved...the service is the most friendly, supportive and transparent. Can't forget to thank everyone in the Lounge that makes you feel comfortable when you do have to wait for service completion!! Awesome! Finally time to trade in the 7-yr old and move on to new technology-- the experience was fantastic! This is a dealership that others try to imitate.

KCKim

May 22, 2014

Not only was my service experience EXCELLENT as always, the friendliness of the staff went above and beyond my expectations. The service rep that helped me, explained everything in detail, kept me updated about the progress of my vehicle, and when my car was finished he walked me out to my car to make sure everything was in working condition. That is great customer service!

The Coleman's

May 14, 2014

Thank you. Jay Wolfe Acura always has been a first class operation. Knowledgeable and professional.

Very pleased Lexus owner.

May 7, 2014

We were looking for a newer vehicle and were considering an Acura MDX. The sales team of Ernest Baha and Joe Fiorino provided us several options. We actually settled on a Lexus GS 300 that had very low miles. They were wiling to negotiate on the purchase and were very candid about the trade in value from the wholesaler. Thanks to their honesty we sold our minivan for nearly $3000+ due to the excellent condition. Do not purchase a vehicle until you reach out to these two sales professionals. This is known as a "top drawer" dealership, but I can honestly reaffirm that, from personal experience!

David

May 6, 2014

Easy appointment scheduling, couteous and friendly staff, and absolutely excellent work done on my vehicle!

AC

May 5, 2014

They service people always take great care of my car, so that's why I've been loyal to them for 8 years now. The facility is also terrific - I can take my young kids to the playroom to hang out and enjoy a meal.

AverySatisfiedCustomerAndFriend

May 5, 2014

I have been looking for a vehicle to replace my current car for over several months. I stopped by Jay Wolfe Acura with a friend and browsed the lot while she was dropping off her vehicle for regular maintenance. Ernest is the salesman that stopped to ask if I needed any assistance. I told him I was only browsing the lot while I wait for my friend. Since I didn't have time today to really look around, he asked me to check out their inventory online. I found a compact SUV online that I was interested in...I went to another car lot on Saturday and test drove other cars before coming back to Acura. There was a huge difference in the quality of service and facilities. My husband and I were together and asked a lot of questions. After the test drive with Ernest, we sat down to talk. Joe Florino is the sales manager that came by to discuss price. I appreciated the fact that neither Joe or Ernest were pressuring us to buy. They wanted to make us happy and agreed to buff and paint the few scratches on the SUV. We then talked about financing the car, filled out the application online and Josh Gurney, the finance manager ran all the numbers and options for us. While we were waiting, Ernest took us around the facilities and offered us food/drink while we waited. Very pleasant experience. When we sat down with Josh, he answered all our questions and gave us all the options before making our purchase. They beat my bank not only in interest rate but in all the options. I would definitely make a purchase from them again!

JB

May 5, 2014

Sarah Joles, Danny Martin and the whole Jay Wolfe team were fantastic to work with. We really enjoyed our experience buying a new MDX and would recommend you all to anyone looking.

Mark

May 5, 2014

Great customer service; a little pricey for repairs.

Loving my MDX

May 3, 2014

When I arrive at service I am greeted by a friendly, knowledgeable service agent. They explain what they will be doing to my car and the cost associated with it. Then they escort me to the dealerships coffee & food bar. The girls working there have a nice selection of goodies to choose from at no expense. Penthouse vs the normal box of picked over do its from previous places I have been in the past.

Denise

May 2, 2014

I'm happy with the service provided. Thanks. I have tried numerous times to submit this, and it keeps being rejected. It is becoming annoying.

Future Acura Owner

May 2, 2014

Another one of the service techs (not the one helping me) actually greeted me by name... recalling it from prior visits. That was a pleasant surprise.

Charlie Gaynor

May 1, 2014

Dean Saddler makes the buying experience most enjoyable. He dealt with me in a straight forward manner and was very professional in negotating and fair price. This is the sixth car we have purchased from Jay Wolfe Acura; all from Dean. Jay Wolfe is lucky to have him on their staff.

Jodi from Olathe

May 1, 2014

Jay Wolfe is outstanding in EVERY category! The customer service shines! Each individual strives to make your visit the best possible experience. The car wash at each visit (and the chocolate candy) are nice additions to the care that you receive!

Mary

May 1, 2014

Service was excellent...Dusty, the service consultant was very knowledgeable and a pleasure to work with.

MKD retired

May 1, 2014

Jay Wolfe has always been a fair and responsible dealership. My air conditioning stopped working in August of last year and found out that a rock had bounced underneath the car and caused a whole in the compressor. It was a costly job but had to be fixed. After getting it back I used the a/c maybe a few more times before Fall came and then didn't use it again till about a week ago of the next year. The a/c was not working again so I had to take it back for a second time in less than a year's time. It was determined that the same thing happened again, a rock bounced underneath and put another whole in the compressor. I have had this car for 8 year's and nothing like this has ever happenend atleast unexpectedly within 8 months time frame! They were however kind enough to give us a discount also come up with a shield to cover the condenser so hopefully it won't happen again. I was a very happy customer!

SDPerry

May 1, 2014

I took my 2003 MDX in for regular oil change and service and also to have some recall work done on the passenger side air bag. Everything went smoothly. I had a loner car ready to take and was called when the work was completed. It was a typical experience at Jay Wolfe Acura.

Charlie Gaynor

Apr 30, 2014

Dean Saddler is a top notch saleperson. He is extremely professional in negotating a fair price on our 2014 MDX and goes out of his way to make the purchase process a good experience. Our family has purchased 6 cars from him. Jay Wolfe is fortunate to have Dean on their staff. Brenda Cantolla assisted us me getting our 2009 MDX serviced. She made sure we were aware of the customer cafe that serves breakfast and other treats. We really felt at home with her help.