James Ford reviews

Marcia Robinson

Jul 19, 2016

All of my questions were answered. They were patient with me. They offered a coupon which was much appreciated since I am retired and on a fixed income. They didn't try to sell me anything I didn't need. They made sure I had everything I needed while I was waiting and all salesman said hello to me while I was waiting. Good job, James Ford, Half Moon Bay!

Barbara Bunce

Jun 10, 2016

Very friendly and respective to my problem. Good service and repair job.

Kristin Aurilio

Jun 9, 2016

They were terrific. They gave me a loaner which made my life way easier!

Kathryn Crane

Jun 8, 2016

I love my new Ford Edge. It has all the comforts of my previous car, a BMW X5, but at a substantial savings in monthly payments. My salesperson listened to what I wanted in a car and what was important to me in coming up with a payment plan, and met my needs and expectations. It is nice to have a local dealership in Half Moon Bay that is part of the community.

Myra Sirmons

Jun 6, 2016

Buying my Ford Fusion Titanium Energi was a breeze. Steve had directed me on what cars were available and we actually went over all the pricing information over the phone. I went to test drive the car at a diff location so once I knew I wanted to buy it, it was an easy purchase buying experience. Steve had all my paperwork ready and I was in/out in no time. It was a very easy transaction. And Steve is a funny guy. Also thanks to Francois for showing me how to navigate the car with all it's bells and whistles.

Valued Customer Briarwood Equine Clinic Inc

May 27, 2016

I traded up to a very clean, used F-150 King Ranch pickup with very low miles. The sales team made the entire deal go very smoothly and delivered on time. I appreciate the wide inventory available to chose from when it comes time to trade trucks.

Robert Craig Westphal

May 26, 2016

Gerald always does a great job of setting up service appts. for us.He is always very helpful with all of our questions.

Valued Customer Pomponio Ranch Llc

May 17, 2016

it was great. they were able to get us the truck that we wanted

Elizabeth Hagman

May 16, 2016

The tail light was not functioning on my 2 year old CMax.My husband took it over the hill to have the light replaced, and while there I called to see if any chance a minor service could also be done.It was done, and my husband was on his way. Thank you for taking such good care of us.Libby Hagman

Julia Marsh

May 14, 2016

staff was very helpful,fast,I got the expedition I wanted. Thank you.

Kate Bello

May 13, 2016

I came in to have the oil changed in my 2013 Explorer. The staff was very informative and friendly. They even noticed the battery in my key was low, which I never thought to mention and they took care of changing it. I'm very pleased and will be back for my next service when needed!

Barbara Bunce

May 2, 2016

The routine maintenance service was fine. However, failing to order the right door strip for a prearranged customer paid repair results in my having to return a second time for the repair. Time consuming for me.

Shirlee Trott

Apr 28, 2016

It was a recall on my 2011 Fusion. Got there at 8am and out of there by 8.45am/Service was great and very efficient. Super!!!!

Jeffery Cory

Mar 24, 2016

Jame Ford was great and on time with routine maintenance of my F150 thx James Ford

Alma Moos

Mar 21, 2016

I bought a Ford Focus about a week ago and the sales representative was extremely helpful, attentive and answered all my questions. Your representative made me feel as if I had known him for years and was very professional. He really made me feel as if I was at home.My visit at your dealership and with the representative was so pleasant, I already told a few friends where to shop next.

William Mcclain Jr

Mar 21, 2016

I felt well taken care of and appreciate all the help in finding my new Ford Fusion that I love. Thanks again.

Josie Peterson

Feb 24, 2016

Steve was great, helped me narrow the vehicle choices prior to my visit, very efficient...found the car w/features that I wanted. Purchase was seemless, however would have been nice if dealership had vehicle in sale ready condition. Car was dirty with chip on windhield, not Steve's fault. Husband insisted on taking car home same night before car could be washed....added inconvenience for buyer. Would be best if vehicles are kept in sale ready condition :)

Ted Branscomb

Jan 29, 2016

The service department is great. I drop the car off early, walk to the coffee shop in town. I can always count on the car being done quickly.

Elizabeth Green

Jan 12, 2016

We had a great experience! Gerald was very helpful and professional. We would definitely recommend James forward to family and friends.

Diane Sikes

Jan 12, 2016

The folks at James Ford are always so helpful! I lost my husband earlier in the year, and the James Ford people have been very patient in helping me find my way with this wonderful car. From regular servicing, to trying to teach me how to connect my Iphone to the car, they've been more than professional --- they've been kind.

Fidel John Labarba

Jan 8, 2016

Lacy was fast to respond to my initial inquiry, coming back with a very good offer on the Explorer. He then followed up with two subsequent emails, giving me the photos & details about the vehicle, and then checking back with us. I did not get this service from any of the other dealers I contacted. Steve was also a pleasure to deal with. Our whole experience with James Ford was two thumbs up.

Michelle Walford

Dec 31, 2015

It was a painless experience and the car was ready when they said it would be. I bought the prepaid service, which I think should be for the life of the car, considering I've had problems with it.

Vern Lopes

Dec 31, 2015

Brought in truck for first service. No surprises, thanks for everything.

Defmike

Dec 30, 2015

Not from area, brothers ford truck broke down, had towed to nearest ford dealer. They wanted $1039 to replace fuel pump plus $150 for looking at it. $1189 to replace a fuel pump?Had it towed elsewhere, being repaired for $490Stay away unless you like being over charged, we would have done $800 to avoid wasting time and towing again but $1,189 is taking advantage just a tad. Wouldn't recomend to anyone.

Stavro Prodromou

Dec 30, 2015

Wonderful purchase experience. Sales representative was Steve Meister.Also, I have brought in car for in-warranty service, and that experience was very convenient.

Rossiter Soubirous Jr

Dec 19, 2015

It is great that you pick up and deliver our car for service. That is awesome service.

Terasa Blundell

Dec 8, 2015

I appreciated both Gerald and Dee for their patience and expertise. They both helped me in different ways. Gerald was great in his explanations of my options with the 2015 Escape. I wasn't sure of my needs and the options I wanted. He handled all my questions and gave great explanations, assisting me in my decision. Dee was great in helping me with my financing, helping me to understand all my options, lease vs. purchase and how to get the most bang for my buck. I will definitely be back for my next car. With both of their help, i got the car I truly wanted, with all the bells and whistles. A Red 2015 Ford Escape 4x4 Titanium.

LAW

Dec 7, 2015

Escape TitaniumSteve = great salesman at Half Moon Bay location - James Ford.He was very helpful, no pressure, very friendly.Price was comparable to another dealership, but salesmanship was better.

Jeffrey Centoni

Dec 2, 2015

The service was great, on time and easy to deal with.

Craig Westphal

Nov 24, 2015

Purchased 2014 Ford Fusion. Gerald Watson was our sales person. He is excellent. He even comes to our house and picks up the car to get it serviced. Great guy and company.

Creed Morgan

Nov 24, 2015

I have always received great service from you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Leo Merta

Nov 16, 2015

Very courteous and professional service. Prices are very competitive against BMW dealerships.

ERMurrow

Sep 1, 2015

They try to do a good job it seems. However repairs take days instead of hours. I've spoken to the GM a few times with little improvement in follow-through, technical competency and overall "gosh we are glad you chose to spend your time and money here". When cars go fully electric over the next decade places like this will disappear first since there are so many fewer moving parts to fail.

John Larsen

Aug 10, 2015

Booked it in on the day that I wanted; dropped it off on time; it was ready within an hour.Couldn'tbe better.

showme333

Aug 9, 2015

There is the appearance of disorganization and an overall lackadaisical energy in the service department. It is apparent that they have difficulty recruiting and retaining quality staff at this particular location. They are hoping people are too lazy and uninformed to go to the effort of taking their Ford vehicle a greater distance to someone better in a much more competitive environment. While Half Moon Bay may be a great place for strictly tourist-oriented activities, it is a total ripoff as a business environment when it comes to honesty, competence and affordability. Do NOT come over here thinking you will be getting some kind of a "great" deal. My van was there for a ridiculous period of time and still came back to me unfinished and marginally road worthy. Locals have this notion of supporting local businesses which is fine as long as they know what they're doing and are not stealing you blind. Many here are naive in this regard. This business offers even their own locals crap so you can imagine how they treat the suckers from outside our area. Whether it is service or sales, good luck, you will need that and more in dealing with these unfriendly and incompetent people.

Satisfied Customer

Aug 5, 2015

James Ford went above and beyond. I was bringing my GT500 in for an oil change and on the way discovered an issue with my Expedition. Without an appointment they were able to accommodate both vehicles and properly repaired a failed electrical component in my climate system and a blown fuse in the towing system. Another job well done for James Ford and why I travel quite a distance to have my Ford vehicles serviced there.

Sharon Neumann

Jul 29, 2015

As always, I am very pleased. I was only looking at Expeditions because I was thinking about getting one in the future. I was surprised when I found this one online and was so happy it was at James Ford. I have never bought a used car before. This one was so great, I bought it immediately. My family has bought all of our cars from them. Including my mother, sister and her company, my son, and my husband and I. Jim and Jimmy Brandt are great. I always am happy purchasing from Jim. Jim knows what I will like and knows how to help me decide every time. Lol!

Lisa Terry

Jul 20, 2015

I wanted to buy a car for my son to learn to drive in and that we could tow behind a motorhome on ?all fours?. After doing some research, we found that the ford focus might be a good fit for our needs. I searched the internet to find a good deal, and located a new 2014 focus hatchback in the color I was looking for at James Ford in Half Moon bay. Even though they were located over one hundred miles from us, they had such a great deal on the vehicle that I decided to send an email expressing my interest. Steve Meister responded almost immediately, and within 24 hours he was able to offer me a very good deal with the vehicle purchase and financing. The following day we drove to Half Moon Bay to pick up our new car. Everything was ready and waiting for us upon our arrival, and Steve was friendly, courteous, and respectful throughout the entire process. I have never felt very comfortable buying a new car, but I never felt pressured or frustrated during the transaction, and I couldn?t be happier with my new car. Thanks for a great experience!

Dennis Venturoni

Jul 16, 2015

I bought a 2012 Focus last week for my daughter. I was contacted right away by phone after I posted an inquiry for it on cars.com. The whole experience was laid-back and pleasant, and the service from Lacy and Jim and the finance guy (forget his name atm) was great. The car was in pristine shape, it was like a new car, and my daughter loves it. Well worth the trip over the hill, would buy a car here again.

Steven Handel

Jul 13, 2015

It would have been nice to get done sooner, but otherwise a good experience.

Marietta Smith

Jun 30, 2015

Took me right in to replace battery - minimal wait. Matthew is a star!Need a chair by the entrance to parts.

Diane Sikes

Jun 26, 2015

Customer service has always been just excellent. We have loved our 2013 C-MAX and knowing that the service department is there to take care of any issues/concerns that we might have, is very reassuring.

Michelle Walford

Jun 17, 2015

This was a recall relating to a battery recall relating to the 2013 Ford C-Max which has turned out to be somewhat of a lemon for me. I am grateful that James Ford had the parts.I am still waiting for a replacement for the air bags recall from last September. Ford doesn't seem to be shipping the parts and I have been told that I will have to wait another 3 months. It's not the fault of the dealership, but Ford itself that this recall has not been completed yet.

Paul Babcock

Jun 1, 2015

Service Manager, Marco, is outstanding. He knows our car histories and makes recommendations. Gerald, in sales sends out updates and birthday celebrations.

Robert Hagman

May 25, 2015

Second car purchased from Gerald at James Ford. Gerald and JF was recommended by a long time customer. We received excellent service both times. Trustworthy and low pressure was appreciated.

Stacy Hayes

May 5, 2015

The vehicle had a body joint seal leak (Right Firewall)that caused the inside to flood. The other side was fixed under warranty with in a year of purchase in 2007. They took the time to find leak and repair and find new carpet.

PB

Apr 28, 2015

My personal interaction with Jim is the reason that I have now twice leased a Ford Focus. Given how well I have been treated as a customer I have and will continue to refer people to the dealership.

Nathan Schmidt

Apr 20, 2015

We purchased a 2015 Ford Expedition EL. The service was great got us in and out at the price we were looking for.

Gerald Santini

Apr 7, 2015

Great Marco always does a great job providing service an taking care of what you need repaired

Valued Customer Park Place Constructors Inc.

Apr 1, 2015

Awesome Dealer from the selection to the service!!

Robert Cook Ii

Mar 28, 2015

The work was started and completed on time and all functions were working perfectly following the work. My kind of dealership !!!

Sigrid White

Mar 11, 2015

The Focus that I am leasing is the second vehicle for me from James Ford. All people have been courteous and responsive. When service is required I always get a ride to and from the dealership and really appreciate this.

Marietta Smith

Mar 10, 2015

Matthew (I think that is his name - lost his card) talked me into buying my Edge and he has always taken good care of me - whichever car I bring in (also have a Fusion). Service has been fast and thorough. Thank you!Lousy coffee tho'

Ford customer

Feb 13, 2015

I brought a vehicle in for minor repairs. I received the vehicle back after several delays in non-functioning condition. I will never recommend that my friends ever shop for service at JAMES FORD in Half Moon Bay.

Creed Morgan

Feb 12, 2015

I have always received exceptional service from James Ford and especially Mat Le TKS KTF Creed Morgan

Kenneth Pesso

Jan 31, 2015

It's hard to find fault with a dealership that does outstanding work on your car and gets it done in a timely manner. The Service Writer, Darryl, is very helpful and professional

James Riordan

Jan 29, 2015

The staff was so friendly and professional. Extremely competent and efficient!

Walter Carroll

Jan 26, 2015

6.7 diesel. Normal oil change/routine service. Service went well. People were friendly. When service was done, got into truck to leave and was hit with an extremely strong chemical smell. Cleaner or solvent I don't know. I assumed smell would dissipate soon with windows open so I left. It took 3-4 days before I could finally close the windows. Smell was evident outside the truck too but almost unbearable inside. If I left the truck parked with windows closed I thought the interior would melt it was so bad. Also - found DEF spilled around filler that was never wiped off and dried. Of all my visits there with two vehicles, I've never had a bad experience like this. Being only one data point so far won't change my mind about using James Ford. Hopefully it won't happen again. Especially with my wife's car.

Patrick Rogan

Jan 22, 2015

Jimmy Brandt is the greatest guy from the sale to the service.I love my truck and the dedicated and devoted team at James Ford.I recommend them to all my friends and family all the time ...Customer service !!!

Paula Niland

Jan 19, 2015

I was at the Half Moon Bay dealer and the employee that drove me to down and came back to pick me up was just great.Very nice service, much nicer walking through shops than sitting in a waiting room.

Rose Nadell

Jan 15, 2015

I have been going to James Ford for many years--purchased multiple autos, service,etc...and have NEVER had a bad experience! My most recent visit was not exception...unbelievable service!! Can't thank them enough for the recent repairs to my vehicle...Truly the best!!

Mark Thomas

Jan 5, 2015

My experience was excellent. I received the right amount of attention and the price was better than any other place I looked.

Glen Minklein

Jan 4, 2015

With the 2013 Fusion we had purchased a service contract. I guess it is good if you drive your car a normal amount. We only go about 7500 miles per year so I think it is cheaper to just pay for the service. Anyway, after we serviced the 2013 we saw a 2015 Fusion Titanium on the lot, new color and lots of new stuff. It feels like a different car, ride, steering and the braking is much smoother, the 2013 was too sensitive and grabby. It appears that Ford has refined the Fusion over the years.As usual the Brandt's gave us a great deal, so we bought the 2015. This is our third Fusion, 10, 13 and 15 from James Ford. We will continue to use James Ford's service department, a very professional group of people. We will miss Rich for his electronic abilities, we wish him the best in Oregon.

Jeffrey Centoni

Jan 3, 2015

The service was great, they were able to get my truck in the next day and the job was done right.

Robin Ferrell

Dec 22, 2014

Every single person was helpful and polite. They took very good care of me and my truck. I really appreciate the way I was treated with kindness and respect. The customer care that I was shown by James Ford has become a rare thing in today's world.Thank YouRobin

Charla Jean

Dec 19, 2014

My friend saw my new car on line and did a "pre-inspection" for me. He told me thought it would be a good buy, suit my needs, and he was impressed with Gerald, the sales person who spent a lot of time conversing. Next day I attained a ride to Half Moon Bay from Hayward where I reside. Inspected and drove the vehicle, was quite enchanted. Negotiated a great deal. Totally painless. Drove over the mountain, unfamiliar road, in the dark and rain! Across San Mateo bridge with posted, "High winds" Didn't even notice. I LOVE all the features of MY Ford Focus Titanium! There is a "learning curve" with my new "computer" on wheels and Gerald will see me through it, I have been assured. I'm having a blast taking "selfies" of me and my new car! Smooth and fun to drive. We're never too old to embrace change. Signed, 70 year old yoga instructor.

Kenneth Pesso

Dec 19, 2014

Excellent service. The service writers were most helpful

Dale Hornung

Dec 8, 2014

Our 2006 Escape had its transmission fail. Repairing it would cost much more than the car was worth. We came to James Ford to discuss trading it in on a newer Escape. The staff was very friendly and understanding. The whole transaction was completed in about three hours, which isn't bad. Lacy and his team did very well. This is the seventh vehicle we have bought from James Ford and it won't be the last.

Kristin Aurilio

Dec 5, 2014

I always buy my cars from Jim Brandt. He always gives me a great deal on my purchase and my trade ins. My last explorer had over 150 thousand miles on it and I never had to do anything but brakes and tires on it. I LOVE my new Explorer It has a back up camera and heated leather seats which I absolutely Love!! It was a great experience

Sharon Neumann

Nov 26, 2014

I always have great service and really like the staff. They never treat me like I am some woman who knows nothing about cars. My Dad was a ford Mechanic most of his life.

Margaret Kenny

Nov 20, 2014

My experiences of purchasing a vehicle and getting it serviced have been excellent. And I have recommended James Ford to friends several times already.

Michael Scardino

Nov 18, 2014

Very quick and easy. Everyone helped out to get me out of there quickly and without any issues.

Scott Loughran-smith

Nov 10, 2014

I purchased a 2015 F350 Super Duty from Gerald Watson. He worked hard to find the rig that fit my expectations. The staff at the dealership worked efficiently to produce all the paperwork and get me back on the road quickly. It was a great buying experience. Thank you James Ford

Celena Eckles

Nov 9, 2014

Wonderful experience. Amazing, friendly, helpful, knowledgeable, & excellent customer service. I would definitely recommend James Ford of HMB to my friends. Wonderful people that go above and beyond for the customer. I plan on buying all my future vehicles here. I'd highly recommend to anyone.

Paul Babcock

Nov 6, 2014

I was very pleased with all aspects of James Ford I would purchase my next vehicle at this dealer.

William P

Nov 4, 2014

No pressure. Reasonable car purchasing experience.

Isabel Gluckstern

Nov 3, 2014

Your staff was helpful and gave me perfect service, it's a relief to have a reliable service department and a responsive dealer. Thank you.

Ben Parodi

Oct 30, 2014

Matt, Gerald an Jim were fantastic to work with. I would highly recommend these individuals and James Ford. I will be back next year to buy another vehicle from them!

Robin Ferrell

Oct 27, 2014

I was helped right away and did not have to wait long. I will bring my truck back next time it needs service.

Valued Customer Ram Tours Inc

Oct 24, 2014

Purchased a used Ford E 350 Passenger van.Gerald Watson was an excellent salesman throughout the whole process, from finding the vehicle that matched my needs of what I was looking for, to the sale itself.Service was great and very respectful of the customer.

Rose Nadell

Oct 24, 2014

My concerns are always resolved! Helpful, informative, experienced personnel!

Shachar Ben Hador

Oct 24, 2014

Matt helped me after I was referred to James Ford by PenFed FCU.I did an extensive research before contacting them and was ready to buy a custom ordered 2015 Explorer. The transaction was smooth and easy and Matt supported me and updated me as the Ford factory produced my car. Thanks!

Ralph Esquivel

Oct 16, 2014

Jim and Jimmy go above and beyond a normal dealership! They provide a service not normally associated with the purchase of a vehicle. I will be purchasing all my truck needs from James Ford

Sedley Chew

Oct 15, 2014

The patient and receptive staff at James Ford created the perfect truck buying experience.Their knowledgeable staff answered all my answers clearly and concisely, making the decision to purchase my truck through their dealership with complete confidence and satisfaction.On top of this positive experience, the price of the their F250 diesel trucks were several thousand dollars lower than all other San Francisco Bay Area dealerships...

Steven Handel

Oct 14, 2014

The service was very good. The only negative was it took too long. I made an appointment, but still had to wait over 1 1/2 hours for the Works oil change.

James Chase

Oct 14, 2014

Ford F-150 - Friendly Helpful Staff. Vehicle was very clean when we took possession. Staff spent nearly an hour explaining who to operate vehicle and related controls. Very Positive Experience!

Michael Eisenstat

Oct 9, 2014

Old school good customer service, next time I'm in the market for a vehicle I will definitely visit this family owned business.

Shirlee Trott

Oct 8, 2014

2011 Fusion, service great and fast and efficient.

Shelby Guelich

Oct 7, 2014

Purchased a Ford C Max SE and am very happy with it. I still need to read more in the handbook on the car. Lots of things to learn. Enjoying the ride, the gas savings and the features of the CMax.Thank you Gerald, for your help in finding me the right vehicle.

Valued Customer Briarwood Equine Clinic Inc

Oct 2, 2014

The service was performed promptly, I was kept informed, and I was treated with great courtesy.

Robert Dunn

Sep 30, 2014

Ford Fiesta 2011 - staff very attentive to my needs

Joseph Yanke

Sep 29, 2014

The sales personnel were pleasant to deal with. They were not push. This was not the experience I have been used to when dealing with auto dealers. Thanks!!

Deborah Glerum

Sep 28, 2014

The staff atJames Ford were very helpful in putting together the best deal for my needs. Only downside I was not able to get my color preference, need for more inventory on site would help.

Marietta Smith

Sep 25, 2014

Purchased a used Edge somewhat spontaneously. Staff was supportive and helpful. Also when having a minor service questions were answered and timeline accurate - ready when promised.

Betty Fife

Sep 6, 2014

I bought a 2014 Ford Escape SE and Gerald Watson was my sales rep. I went in to look at used Escapes and ended up buying a new one. The service provided by Gerald and all of the other staff at James Ford was efficient, friendly, fun, down to earth, and thoughtful. I love that I can do business locally and that it is a pleasure on top of it all. Each person who played a role in my purchase (and I'm sorry I don't remember all the names) was clearly listening to what I was saying. That was proven when one or the other would come back to me and indicate that, based on my story and needs, this or that plan,or loan, or whatever, would be better for me. I was impressed. I had heard from friends that was how James Ford is and I found out it's true. I will also be passing on that good word to people. Delighted with James Ford, Betty Jean

Wayne Thomas

Sep 4, 2014

I purchased a 2014 Escape SE from Matthew Myer. He got me the exact car I was looking for and for a good price. Everyone was friendly and very helpful.

Joseph Demartini

Aug 22, 2014

Purchasing the car was great. Greg was fantastic. The communication via email regarding the service made the appointment for maintenance very easy. The service people were very nice and allowed me to pick up the car the next morning even though the shop was closed. The sales people were friendly and did not mind me coming in to pick up the car from the day before.

RWelsh

Aug 21, 2014

This is the 4th vehicle I've leased from James Ford! My Edge recently required service and my 4-time sales rep, Gerald Watson, arranged for this service while also picking up and returning my vehicle to me. He also went out of his way to make sure it was washed before he returned it. Gerald consistenelty goes above and beyond with his service expertise and that is why I will continue to recommend Gerald Watson and James Ford. Looking forward to #5 in 2015!

Robert Dunn

Aug 19, 2014

Lacy, the salesman, was great. I like my car. The gas used in the Fiesta is half what the Escape used. Gas dollars are going to be greatly reduced and makes the purchase worth it. Hoping I have few, if any, car troubles going forward, which was the case for the Escape in the past, I'm yours truly, Bob

Patrick

Jun 28, 2014

Came in for a tune up before a long distance trip. We have a plane flight. Traveling to airport I heard a noise under my truck to airport. At the airport parking lot, I looked under my truck and noticed fiberious shield hanging below my truck rubbing on the ground. I took a picture and in Hawaii called my service adviser. I took a picture of it. He talked to the mechanics and said I can remove it. He ordered the part and would install upon my arrive back before the long distance trip. Thanks, Darryl, at James Ford

Kenneth

Jun 26, 2014

Good environment Gerald, my salesperson, had great knowledge of the car and was not over-bearing. He was honest and fair. I normally purchase cars via my credit union car buyer program, Gerald changed that

Shirlee

Jun 21, 2014

Rich listened to want I needed done. The Recall letter saidit would take a half a day to fix, but Rich called me in 1 1/2hours that it was done. He also programmed my Blue Tooth,because that was not working.

William

May 14, 2014

Worked with me to find truck that meet my needs out side of the area. Other local dealyer would not do the same for me

Robert

Apr 19, 2014

I liked that the discounted prices, rather than MSRP, were on the website. In my case the advertised price was as competitive as local dealers negotiated prices, so that saved time as well. The sales process was smooth and moved along quickly, but was not rushed. Options, such as extended warranty were carefully explained and examples had been prepared beforehand. I left with the definite feeling that I would receive good after sales service as well. I did indeed receive excellent after sales service to replace the rims on the vehicle I bought which had defective clearcoat.

Michelle

Apr 9, 2014

Gerald was our salesman and he is very low key and honest. As a woman I like the feeling that I'm not being taken advantage of.

Sigrid

Apr 2, 2014

Always polite and professional. Go out of your way to be extra helpful. I appreciate the personal service provided with giving rides to and from my home while my car is being serviced.

kelmc

Mar 22, 2014

Very pleasant experience. Went over for a quick test drive and ended up buying the car. They made the whole process quite pleasant. They weren't pushy at all.

Linda

Mar 16, 2014

I liked the f fact that the atmosphere is friendly and the salespeople extremely accomodating. Gerald was particularly helpful in finding us a car, which we bought.

Michelle

Mar 15, 2014

It was low pressure and the people we worked with were very accomodating and helpful. They did whatvthey said they would do and helped get us into a vehicle that works for us.

Travis

Mar 13, 2014

Gerald and Jim were very helpful. taking the test drive with Gerald felt like driving with a friend instead of just a sales person.my mother will be going back when she is ready to purchase a new vehicle also. Thank you for everything!

mrsdavis91711

Mar 1, 2014

James Ford is a disgraceful dealership. My husband and I bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assured it was worth far more than what we owed on it. Fast forward to November, the car wouldn't start. I was told by the Service Department there was corrosion on the battery and everything was fine. Fast forward a few days, the car wouldn't start again and it felt like the transmission was slipping. Took it back in and were told it was going to cost $1300 to repair 6 coils, replace all the spark plugs and various other issues. We were also told the warranty that we paid $2000 extra for, covered NONE of it. Yet, had we opted for the more expensive warranty, it would have been covered as told to us by Dee the sales manager. The repairs to the vehicle took almost 3 weeks and the rental car we were first given didn't fit our sons carseat. When we informed them of this, they got us another rental only for us to return it because the work wasn't covered under the warranty and the extra rental was costing the dealership money. After much back and forth, the quoted $1300 repair bill was taken care of by the general manager, which we greatly appreciated. Fast forward again to now (February 2014), my husband and I decided the fuel costs on this vehicle are outrageous; time to find something more efficient. We took it to another local dealership to have it appraised for a trade in. We find out not only are we the NINTH owner (this is to be disputed by Jim Brandt himself. I'll explain...) as well as the vehicle has been in an ACCIDENT! Because of this information, we find out the car is worth LESS THAN 1/3 of what we owe on it. Are you kidding me? Not to mention, we have been driving our infant son around in a vehicle that has been involved in an accident. My husband and I decided this must be some mistake. We ran the car fax report, only to find out the information was TRUE. James Ford NEVER disclosed any information about an accident or that the vehicle had had so many previous owners. I went into James Ford today to discuss this information with the General Manager Jim Brandt. First of all, he was extremely rude and dismissive. He essentially called me ignorant because I used car fax. He told me to my face that "Carfax is a joke! They're getting sued." He proceeded to tell me that he couldn't possibly remember who I was or what vehicle I had purchased because they sell "several hundred vehicles per month". Yet, 2 minutes later he remembered he ate the cost of the "extensive service". He pulled our file and there was NO CAR HISTORY REPORT. So he pulls the "industry standard report" as he called it and it shows no accidents. So I asked him in the Department of Motor Vehicles in Arizona are liars?(this is where the accident was reported on Carfax report) He said he couldn't have possibly known it was in an accident. I said isn't it your responsibility to research and know about the vehicles you sell? He said it's only his responsibility to know what is given to him by the industry standard. Jim Brandt also said that we are not the 9th owner of this vehicle, this is actually how many times the vehicle has been "registered". I don't believe it for a second.He quickly dismissed me and it was a complete waste of my time. He proceeded to tell me with a car that old of course there would be problems. I don't recall a 2006 vehicle being "so old". Also, he told me that I shouldn't worry in the slightest bit about driving a vehicle that's been in an accident, especially with my infant son because the car is "such a tank". He handed me his "industry standard report" and I walked out.Talk about a bunch of crap. Meanwhile, salesmen were rudely interrupting the conversation without even an "excuse me", they would just talk over me while they got their work done. My favorite part of the whole experience? He couldn't even wait for me to completely exit the dealership before he started speaking poorly about me and the purchase of my vehicle and the "free service" he performed on the car. James Ford will never have my business again. While I realize losing one customer isn't going to impact business, word of mouth and experience go very far. DO NOT BUY FROM JAMES FORD. EVER. Worst $11,000 mistake we've EVER made.

Pat

Feb 24, 2014

The purchase of my 2010 Expedition was wonderful after driving from San Jose to Half Moon Bay. After driving all the way back to San Jose I discovered that one of the programmable keys did not work in the ignition: In fact it will set off the alarm if you try to start the vehicle with that particular key. I did drive over to HMB again for key service: They closed at 5 PM - no one there to fix the key. Probably my fault for not checking but I was told to bring it in - no mention of time. I drove back on Saturday morning - service does not work on weekends - learned that the hard way. I still have not been able to get the key programmed - I work during the day and a local dealer is going to charge me a good chunk of change to program the key. Some one needs to make sure when a vehicle is delivered that ALL of the keys work the way they are suppose to work.

Rene

Feb 19, 2014

Our salesman was able to answer all of our questions - for hours. He was able to demonstrate Ford Touch and expound upon what we see on the screen. He always went the extramile.

Eric

Feb 9, 2014

Gerald and his Sales Manager went the extra mile in finding me an F-150 that was not on their lot.

Margaret

Feb 8, 2014

Everyone was extremely pleasant and helpful. Gerald Watson made my car buying experience as stress free possible. He answers all of my questions, quoted me numerous prices when I asked and was always available via phone or email.

Elizabeth

Jan 5, 2014

Gerald Watson was a great professional. He was able to get us the car we wanted, met us the day we took possession, and trained us well on how to use our car. No unnecessary prolonged time with the process.

Dave

Jan 1, 2014

I liked the salesperson, and I liked the overall feel of the experience. I think I got a good deal, and got the car that I wanted.

Julian

Dec 21, 2013

I liked the fact that I was helped right away, as soon as I stepped in, costumer service representative was already there taking care of my needs, he and everybody ay the dealership were so kind, overall an A+, great work and great people

patrickrfr

Jun 15, 2013

Don't buy a car online from these people--or trust a word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condition and mentioned their satisfaction guarantee. It arrived with a mismatched paint job that will cost $5,000 to fix. They denied it despite a professional report from an auto appraiser detailing the bootleg paint work. The dealership finally responded only after we posted negative reviews online. Taking no responsibility, they told us to remove all negative reviews and then they would "let" us return the car at our own expense. When we continued to demand a fair amount to cover the cost to repair the car to the condition it was advertised, they offered us $1,000 hush money to remove all our negative reviews, 1/5 of the cost to repair their mistake. Just really steer clear from these people. The salespeople were nice but untruthful. The customer service staff member was rude, combative, and repeatedly claimed to have lost emails we sent to try to fix their mistake.

Elyse B

May 23, 2013

Sean Johnson is the man you want to see if you're looking to buy a Ford product. He is knowledgeable, non-pressure, friendly, and completely professional. James Ford gave me top dollar for my trade in (really, I had done my research!) and made this the easiest auto purchase I've ever made. As a woman, I have experienced the "little lady" syndrome at other dealerships & service departments - but not with Sean or James Ford. He's the best!They have taken excellent care of me & followed up to check on my satisfaction. Elyse B.

AdrienneTN

May 6, 2013

Sold us a car almost full price in "excellent condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people.

Switchkat

Apr 29, 2013

I had been looking for a 2013 mustang GT to replace my 2006 GT. I expanded my search for cars to 500 miles from my home, which included James Ford. The car I saw was almost exactly what I wanted. The price was about 10K less than retail and the car had 4700 miles on it. They offered me 11K for my car and when I arrived they did not quibble over it. From the beginning Jimmy Brandt was very polite and informative. Any questions I had were answered. Any questions he could not answer immediately he found and contacted me with the updates. Even though I was driving 10 hours one way to buy this car, I felt relatively confident. When I arrived, the car was beautiful in every respect. Despite the twelve metric tons of paperwork, it was a fairly easy transaction. Since I only purchased the car 4/26/2013, I suppose there could be some issues that crop up, but as of now I am happy with both the car and the purchase. And after driving it home to Eugene Oregon, 700 miles up 101 on the coast, thus far all seems well.

Patrick

Apr 17, 2013

Buy a car elsewhere. Pay an independent auto appraiser to inspect the car if you make the mistake of considering business with this dealership. If I were Ford, I would be embarrassed to allow them to conduct business under my umbrella. My wife and I purchased a used Ford Escape we found through an online search. They assured us the car was "superclean" in their ads, a "5 out of 5" condition over the phone, and repeatedly referenced their 100 point inspection and their "Customer Satisfaction Guarantee" where you can "buy with Confidence" (sic). It took 5 seconds to see the car had problems from a distance, most noticeably that 85% of the car had been cheaply repainted without even trying to match the original paint. We immediately contacted the dealer, who stalled until after the 3 day return policy, and then denied our claim for a return or reimbursement to paint the car to the condition it was advertised. We hired an independent car appraiser to evaluate the car and he verified the "very poor quality" repaint job that they did not disclose--all despite the fact their inspection claimed the exterior was great. We sent them photographs and detailed reports from auto professionals to verify our claims. After they received our payment for the car, any desire to treat us with respect disappeared. Our claims were met with denial, delay, and rudeness. If this dealership chooses to pay to restore to the car to the condition they advertised, I will update this review. Until then, my 6 weeks of business with this dealership result in the worst review I could provide to any business in my lifetime.

Elaine4041

Feb 23, 2013

Saw a used car online, mad an appointment. When we arrived the salesman greeted us with a smile and firm handshake. After the lengthily test drive we returned to the office where we were offered refreshments. While negotiating the sale the car was being detailed. Nothing but wonderful customer service.

Giantsfan44

Jan 14, 2013

Great place to buy a car from. Straight forward. Easy to deal with.

unsatisfied customer

Oct 27, 2008

I e-mailed an offer to James Ford on a used Taurus. The response back to me from James Ford on my offer was "sounds good to me" and furthermore said make an appt. to come test drive and "buy" the vehicle. Luckily, I saw the rating from another previous unhappy James Ford customer who had a very similar experience. So I decided to call them first before driving out to Half Moon Bay and verify that the manager had approved it. I was told that he would let me know when I arrived at the dealership. We went back and forth on the phone and all I got was frustrated. Well, at least I saved myself a trip way out there. If they don't like the price that is offered why not just say so in the e-mail response, it's that simple, they shouldn't lead people on.

lyn_an_jon

Jul 9, 2007

Went to Fords website. Got to James Ford in Halfmoon Bay website. Went to get an online price. Got a call from saleman(Morris). I told him I wanted to pay only $500 over invoice. He said "NO PROBLEM". I called Morris to let him know my family and I were on the way down to the dealership (about 45 mile drive). When I got there was met by Morris and went to see car. We went into his office and then he got out a paper pad and started to write numbers downs. I told him that we agreed to $500 over invoice. He then went to his boss and his boss said no. I told morris not to waste my time. I had to travel with my wife and 2 kids. It is like a mini vacation packing up for 2 kids. I was so mad, this dealership just told me that I can have the car at one price and when I got there they lied to me. I was leaving and Morris came up to me and I asked him why did you make come down this far(not the closes dealership) when you know we have a deal for $500 over invoice. He told me" I WANTED TO MEET YOU" and "WE CAN NOT OFFER THIS TO YOU CAUSE YOU CAME TO LATE". I told him he should have let me know that. Plus I called him to let him know we were on our way down. He should have told me right then and there the deal was off. I wouldn't have wasted my time. I will never go to them. Don't trust them. Get it in writing.