Jaguar Land Rover Minneapolis reviews

GarthRover

Sep 2, 2016

Everyone from the person who met me as I pulled in, to the service person (Mr. Sparrow),who wrote up the requirements, to the person who had my documents and completed the bill, and the person who told me where to find my vehicle were very friendly, professionally dressed and approached me with a smile. My car was washed, vacuumed, and looked like new. Your dealership, whether one is looking for a car, or coming for some service is actually enjoyable to visit.My wife and I now both drive certified former service owned Land Rovers.

2008 XJ

Aug 31, 2016

I brought me 2008 XJ in for the 60,000 mile service. As usual, Henre' did a great job of setting the schedule and providing a loaner vehicle. When it was fixed the bill was relatively reasonable. This continues to be a great car which I bought new from this dealer. Part of the reason it is still so good is the service I have had over the years. Great people and service.

Mary K

Aug 31, 2016

I've had the pleasure of buying several cars from Jaguar Land Rover Minneapolis. Each time it has been a wonderful experience from beginning to end. It doesn't get better than Jimmy May! A true professional and great man! Dean Greenig and Adam Nelson are always a pleasure and always top notch. I wouldn't buy anywhere else.

cindykan

Aug 30, 2016

This was the best experience having my car serviced. It's a new model for Jaguar and Ryan and the tech staff new what to do and informed me about my car every step of the way..

ju2016

Aug 29, 2016

They were up front about the whole process something you don't find everyday.Thanks for everything from the going over of the operation of the vehicle to friendly service people.

WD

Aug 15, 2016

I have taken my 2009 Land Rover vehicle to this dealership twice for maintenance. They are professional, take the time to explain the services, and effectively communicate about cost. They offered me a loaner vehicle, which was a nice bonus. I trust their service recommendations, and I had two good experiences there.

02jagxjsport

Aug 10, 2016

2002 XJ Sport would not start. Had to jump start from the relay(big fuse in the engine compartment). Explained to Jerome who is an excellent service guy. After one day of diagnosis, Jerome called stating he needs authorization for a second diagnosis which would cost about 600 dollars. Either the mechanic know nothing about what he is doing or Jerome wanted to scam me. I don't know.For sure, if the mechanic could not find the issue with the first diagnosis, why would he find the issue with the second? And what if he could not find the issue with the second diagnosis, will Jerome charge me for a third diagnosis. Man...I thought Jaguar hires only the best mechanics, I doubted.Gonna have to find another way to fix the car or it will go to the Salvation Army with only around 100000 miles on it. Once again, the service is excellent but the mechanic is a no no.

Fritz

Aug 8, 2016

two minor items to deal with, and I was in and out same day with a loaner car.

CiCi

Aug 8, 2016

Service appointment easily made via email, automatic rental (at no charge) provided for, and they were ready for me with smiles on faces when I arrived. They called me as soon as they found something outside of the typical maintenance (time for new tires, rear brakes will need replacement before my next regular check up) to see if I wanted them to do that work now. I couldn't ask for better service.

Zoli Robashkin

Aug 4, 2016

the best experience having my car serviced. was informed as of the progress and was updated of a specific issue [Mouse nest] that had to be taken care of.

abriandoran

Jul 29, 2016

Booked my Jaguar XKR in for annual service, and found it needed a new battery and rear tires as well. After phoning me to check, Steve organized things so that the vehicle was ready and waiting for me at the originally appointed time. Great job and service. Steve is a pleasure to work with.

schmitty55

Jul 29, 2016

Service advisor Nick explained in detail what my schedule service entailed & how long the service scheduled should take. I decided to wait in the lobby. I was very impressed when Floyd, the service manager walked over to me after the service was completed to discuss today's service & then discuss when my next service interval was needed. I feel well taken care of here ,

sarah fischer johnson

Jul 28, 2016

I love the service department! I can drive in without an appointment, and get service with a smile! Glad to know a nail in the tire can be fixed so quickly and for such a reasonable price.Thank you

PavementPrincess

Jul 24, 2016

Bought and old disco 2.Took it in for and inspection and diagnostic.Friendly informative and did exactly as asked.Excellent service and a comfortable waiting area.

StephS07

Jul 23, 2016

Nick is wonderful to work with in the Land Rover Service Department! He is attentive to every detail and truly cares about providing the best service possible.

runmegorun

Jul 22, 2016

Nick was really helpful and attentive when I was getting my Range Rover serviced. He was pleasant and I appreciated his candidness! Everything was perfect!

Jamallj

Jul 21, 2016

I took in my 2013 RRS for evaluation of a couple of minor issues before the warranty expires in <1000 miles. They were able to quickly provide the answers that I sought. For that I'm grateful. I noticed that my headlights are now staying on when I have the car in "auto" headlight mode. This previously meant that the lights would come on as dusk set in (or if I drove through a tunnel). I essential have daytime running lights now. When I first got the vehicle I was told that daytime running lamps is an optional feature. Furthermore it was suggested that I forgo that feature due to the cost of replacement lamps. I agreed. I called in to my service advisor to report this issue and didn't hear back. I called back the following day and he let me know that he'd received my call but was still too busy to return my call- 24hrs later. He told me that he didn't believe that their technician could have changed this setting on my lights, but that he'd check with the tech and would get back with me. We're quickly approaching 8 days later. Still no word. I shouldn't have to pay to have someone return the vehicle to it's previous setting. I'm hoping to have this resolved soon.

ecarr

Jul 20, 2016

We have been having some issues with our LR4 and took it into Land Rover Minneapolis for diagnostics. Jerome is the service advisor we were assigned and he has been great in making sure we were aware of what was going on + what possible issues could be. Great experience all around.

Happy owner

Jun 30, 2016

Exceptional service and communication. Service writer did exceptional job! Continual follow up during service and follow up after. Staff from writer, mechanic and cashier were first rate.

IronRanger

Jun 27, 2016

The service at Jaguar Land Rover Minneapolis is always great. They're efficient and skilled and always on time. I love driving a Range Rover and I love that they take good care of it for me!

Kevin

Jun 24, 2016

A very good friend of mine that has been a long term customer of Land Rover Jaguar of Minneapolis recommended this dealership to me. I was fortunate enough to be introduced to General Manger, Ted Turp, and I ended up buying a car from them.Ted was very kind and extended a very competitive deal to us. It builds a lot of confidence when a long term existing customer recommends a car dealership. I am happy to extend highest remarks and appreciation for the value, service and quality associated with our purchase.

Kevin

Jun 23, 2016

A very good friend of mine that has been a long term customer of Land Rover Jaguar of Minneapolis recommended this dealership to me. I was fortunate enough to be introduced to General Manger, Ted Turp, and I ended up buying a car from them.Ted was very kind and extended a very competitive deal to me. It builds a lot of confidence when a long term existing customer recommends a car dealership. I am happy to extend highest remarks and appreciation for the value, service and quality associated with my purchase.

nhoeppner

Jun 23, 2016

From start to finish, my experience was 5 star. Everyone I dealt with was courteous, informative and provided prompt communication. And my new LR4 is beautiful. I highly recommend this dealership.

TC

Jun 13, 2016

My first time there and eveyone was very nice and professional.

Wolf

Jun 13, 2016

Arrived at lunch hour with no appointment. Got the vehicle into service immediately!

antoch

Jun 13, 2016

This was my first time at this location and everyone was very nice and professional. They were prompt and explained all my needs well. And I had anothr concern that was also addressed. Great service.

Evoque owner

Jun 11, 2016

From the moment I drove our Evoque into the service bay for its first oil change I was made to feel like I was the dealership's only customer. I was promptly greeted and directed to Adam Nelson, who thoroughly explained the service process and asked if I had any questions or concerns about our vehicle. He was extremely knowledgeable about the car and its features. I appreciated Adam's professionalism and friendliness. When the service was complete, Adam again assured me that everything checked out well with the car and wished me a good day and safe travels. Although the dealership is about 150 miles from our home, I will return for future service needs.

Dth

Jun 8, 2016

best place for service makes the process smooth and pleasant

White Sportfan

Jun 1, 2016

My service was seamless today! Adam organized the services I needed, facilitated my rental (last minute!), contacted me with estimates for repair, and the car was washed and ready to go ahead of schedule. Many thanks.

DB

May 27, 2016

Jerome and his team are the best. Sincerely interested in ensuring your satisfaction. Would highly recommend Mpls Jaguar for both sales as well as the terrific service after the sale.

brian geurts

May 23, 2016

I took my 1995 XJS in to be looked at because my gas gauge was not reading properly. Nick Sparrow was my contact and took very good care of me. My car had to stay a couple extra days, and a loaner car was supplied without hesitation. Very pleased with the service provided.

Dallas from Eden Prairie

May 14, 2016

Milan was excellent. He is very familiar with the entire Jaguar product line and answered all our questions completely and honestly. I had originally been in contact with Theresa. She wasn't in when we visited the dealership, but Milan made sure her name was included on the paperwork. Our only issue was that we had trouble training the car's garage door opener. Theresa took us through all the steps on the phone, but still no luck. So she sent two of your employees to our home to fix the problem. They had trouble too and didn't know what they finally did to make it work, but somehow they solved the problem. This is a perfect example of your dedication to customer satisfaction.

F Type Fan

May 14, 2016

Nick Sparrow was great to work with. Had to move appointment up at last minute. He was able to accommodate us. Service was done ahead of schedule.

F Type Fan

May 14, 2016

Nick Sparrow from service did a great job accommodating our change in schedule. We had to move our appointment up at the last minute. Then we arrived an hour late. He had our loaner car ready when we got there and completed all service items ahead of schedule.

Skyline The Dog

May 12, 2016

Monte worked on my car. I have never found a more thoroughly knowledgeable tech. He was fanatic in explaining each and every aspect of what was going on with my car. He explained in detail which repair was needed, and what priority I should list future problems I should attend to. The dealership was wonderful, with many classic cars to view as I waited for my repairs to be completed.

Adam

May 11, 2016

I worked with Adam and he had great customer service and great communication!

Vaughn1100

May 10, 2016

This is one of the best car dealerships I've been too. They are always so nice and willing to work with you on specific needs.

jpar

May 3, 2016

accommodating serivce. Very friendly needed to get service, made quick appointment and was able to get a loaner car right away. Fixed all the problems in short time

Caroline Amplatz

May 3, 2016

And the 2017 Jaguar convertible is perfect and it is a pleasure working with Jim May I enjoyed the experience and Jaguar is my new favorite auto manufacturer -

RJB

May 3, 2016

Had an issue come up last night. Called this a.m. and was accommodated without an appointment. Issue was diagnosed, part was ordered and all is well. Steve and Nick were great and topped it off with a great complimentary shoe shine by Cornelius!

Kathleen

Apr 28, 2016

Great service as always...from Steve and everyone.

Boo Land Rover Sport

Apr 25, 2016

I was pleased with everthing but paricularly appreciated the effort that went into finding the best financing.

Josh

Apr 22, 2016

I'm never disappointed with the quality of customer service and the convenience of the waiting lobby.

cat

Apr 7, 2016

Jaguar of Minneapolis conducts themselves in all manner highly professional and efficient. the new car sales experience I had was excellent. My needs have been met and I was treated as a "valued customer" - those were not just words for a sales slogan --- they performed. I could not be more pleased.This was my second Jaguar purchase bought upon by excellent service with always a willingness to work with me and to make sure I was satisfied.

stephen Tempesta

Apr 6, 2016

Ted and his team were professional and accommodating ! By far the best car buying experience we have ever dealt with ! We would recommend them highly to anyone looking for a new or used car Kelly T.

Range Rover Sport Owner

Apr 2, 2016

Henry provided terrific customer services and negotiated great with the extended warranty reps.

Range Rover Owner

Apr 2, 2016

Henry provided terrific customer service (stayed in touch regularly providing updates) and negotiated well with the extended warranty reps. Certainly a very good experience all around.

Anthony

Apr 1, 2016

Went in for a slow leak. Was first told they did not see an issue. I pressed the issue that there is something wrong because it was the only tire I had to fill with air to bring it in. They took tire off and inspected and found the rim was cracked. they gave a loaner and was finished as promised on the day given to me. Satisfied more than my last few visits. Customer service goes a long way.

Mark C

Apr 1, 2016

I purchased the car here, which was pain-free, if not terrific. I've had serviced here on many occasions all with terrific results.

Mark Cohn

Apr 1, 2016

I purchased the car here, which was pain-free, if not terrific. I've had serviced here on many occasions all with terrific results. Steve Palmer, my service professional, is a star.

Jim Manke

Mar 31, 2016

Elizabeth- Whitson - known as Elle- was extremely helpful - had excellent product knowledge and led us through the buying process with professionalism and a very welcoming attitude. We think she was almost more excited about us getting into our new F type convertible than we were! She took the time in very cold weather while my wife and I sat in the car and she was outside highlighting all of the vehicle features and answering our questions. Elle is a true asset to the dealership. Jim and Kathi Manke

LandRoverOwner

Mar 31, 2016

Once again, Jerome took great care of us. We had a few issues that took a number of days to diagnose and repair but in the end, everything was perfect. We sincerely appreciate the thoughtful service.

Ryan

Mar 30, 2016

Went in for my winter tires to be removed. They originally said it was to take an hour but in the past it has taken at least 2 1/2. They gave me a rental car and I went to a movie. After the movie I called and they said they were behind and I could come back tomorrow they would appreciate it. No big deal at all. When I came back they gave me a hat.

abriandoran

Mar 30, 2016

A defective hose was identified at last service, and a new one ordered. The hose was replaced while I waited. Car was returned within an hour - washed and vacuumed, too!

DRJ13

Mar 30, 2016

We bought our first Range Rover in 1990 and have owned ever since. The vehicle(s) have been enjoyed and the service experience has been outstanding. Floyd and his team are simply super.

drew.hueler

Mar 29, 2016

The Land Rover service team never fails to take great care of my car. I brought my car in due to several service warning lights coming on after letting my car sit while I was on vacation. The Land Rover tech was able to determine it was a low battery issue and nothing more. Great to know I can trust them not to charge me when nothing is wrong... They cleared the error codes and only charged me for the inspection.

Dr. Ward

Mar 24, 2016

Jaguar Golden Valley is an excellent dealership. The staff are professional and knowledgeable. The service is outstanding and the environment makes one feel at home. Nick Sparrow is an outstanding employee, who takes time to ensure that your needs are met! I highly recommend this dealership. From entrance to exit, the staff ensured satisfaction. Keep up the good work.

Mike

Mar 23, 2016

I just bought my second vehicle from them. Can't say enough. Extremely friendly & knowledgeable staff. Q, Christine, Jim, Nick et al have always been great to work with. Highly recommend them.

Betsy M.

Mar 18, 2016

Class act! This dealership runs like clockwork! I have been very pleased with the service that I have received the two times I have brought my RRSport in. We did not purchase the vehicle from them, but they treat me like one of their own. Loaner car was awesome, and my car was perfect when I picked it up.

Fang

Mar 18, 2016

I bought a Evoque from here a year ago and just finished the first maintenance. The price was good. The negotiation process is not painful. The service was fast and efficient. I selected pick-up service. The staff and driver were friendly. Great dealer!

Keely

Mar 17, 2016

This is the only place I'm comfortable taking our Land Rover for service. They are exceptional at what they do, and their customer service is beyond our expectations. We enjoy Jaguar Land Rover so much that we will definitely buy our next vehicle here!

Brian S

Mar 15, 2016

Nick and Jerome are always great to deal with...under promise and over deliver. Really appreciated.

Jedi

Mar 15, 2016

Never drove 2 hours for an Oil change before, wish Luther would open Land Rover Jaguar dealership in Rochester, La Crosse, Wi. would be even better for us. But the wife and I both like cars, and the Dealership in Minneapolis has a bunch of Cool cars From the classics too the New F-type race car thanks for showing me the New Jaguar F-Pace SUV. They probably wanted to put a leash on us. Excellent Service and Sales staff never been treated so good at a car dealership. Wish cost a little cheaper for 30,000 mile service $462, but I'm guessing that's pretty normal for a European Luxury car, it's our 1st one. Keep up the good Work.

jkellyiv

Mar 15, 2016

I continue to enjoy working with this service team. Henre always ensure timely service, answers to questions and keeps me informed throughout the service period.

Joe G

Mar 12, 2016

Excellent service. Nick Sparrow kept me up to date. The loaner was great! It was quite a ride. My car was washed and detailed quite nicely. The best ever. I was very pleased with the service. I keep dreaming about the loaner. I may trade up earlier than I expected.

Srinivas

Mar 10, 2016

Excellent service by jaguar landrover minneapolis.

Goodtime

Mar 10, 2016

Although dealer is saler of high end new cars the staff was just as attentive to my purchase of my preowned vehicle as well. Great experience.

LGM

Mar 9, 2016

The service I received was very efficient and I was offered a loaner car which made getting my car in for service much more convenient and quick. Everyone was extremely helpful. I love this dealership!

Srb123

Mar 9, 2016

Jaguar landrover of minneapolis dealer has excellent service everytime I visit them. Always recommend them to buy or have your service done! 5 star rating

lkot

Mar 7, 2016

Land Rover Minneapolis is hands down the best car buying and service experience in town. The cars speak for themselves but the main reason we keep buying Land Rovers is because of the people we work with at the dealership. They are simply the best!

Tony

Mar 7, 2016

I had a tremendous experience with Q. He was very helpful and answered all of our questions.

Tank

Mar 5, 2016

We just used our Concierge Service to have our Land Rover serviced. They were wonderful and so accommodating. Having the Concierge Service service was a big part of our decision to buy from Jaguar Land RoverMinneapolis - because we are on opposites sides of the Metro area. That and of course that we love of Land Rover.

Eric241

Feb 28, 2016

Awesome dealership, awesome people, and awesome service. Ok so I have to write more so. I was so impressed with this dealer and the way the shop looks it made me want to apply for a job. When I pulled in the service drive it was cool! Now I was only there for a recall (not dropping big money for service work) and on a Saturday, it was a calming experience.

H_Dog_E_21

Feb 28, 2016

We signed up for Luther's "lights out" program through an email I got from the service department, as my wifes check engine light came on the day before we got the email. Once my wife went into the shop, they claimed they didn't honor the Luther program b/c they were a boutique service department. 2 days later I had to fight this and provide the email that was sent to me, that I used to schedule the appointment, AND they called me from to confirm after three different people told us they didn't honor it. They also claimed we checked a box on the appointment scheduler for a 97,500 maintenance program, which I am not sure I understand what they actually did other than an oil change for $184 plus $25 worth of oil. In addition, there were a variety of charges on the invoice that I still can't justify / understand- $40 here for 'shop supplies' (must have been the 'free cookie' my wife had while waiting), etc. We went in for a check engine light, got one part ($73) installed, an oil change, and a $530 invoice.....I won't be back - in fact my wife is so frustrated and annoyed and feels taken advantage of that she is making me get rid of the rover...

TPMCHS

Feb 24, 2016

Great service and facilities. Easy to make appt. Time of repair, prices documented upfront!! Excellent!

Spider22

Feb 23, 2016

Being visiting since 2013. Great dealership!!! Easy to make appts. Thorough work. Time needed and prices upfront!! Friendly and helpful employees. Beautiful and clean facility Great job

Glad Timmen

Feb 19, 2016

Vehicle in for an all points inspection and a few minor issues. One the the minor issues turned into a more major issue which Jerome handled very efficiently and to my great satisfaction...no out of pocket cost! Vehicle was in for longer than anticipated but had a very nice courtesy car.

sn

Feb 19, 2016

My family and I worked with Lloyd White at Land Rover Minneapolis. From the beginning, Lloyd was very attentive to our needs and offered several options that addressed those needs. He provided information that helped us make our final decision. Throughout the process Lloyd was informative and provided great service. After the purchase, he reached out to ensure we were pleased with the vehicle. Additionally, the team helping us through the "on boarding" experience was very accommodating and very service oriented,We had a wonderful experience in purchasing our Land Rover from this dealership and would definitely recommend them.

Brit

Feb 18, 2016

I had my first experience at Land Rover Minneapolis yesterday. And I wanted to let you know I was more than pleased with the complete experience.. The repair did take a little longer than expected due to the high volume in your shop but Jerome in servce was very friendly, clear about what had to be done, and did all he could to get my Range Rover fixed. He arranged for me to be picked up from my office after work to get my car, a great service to provide to your customers. On arriving the car was waiting for me in the showroom area. it had been cleaned and was ready to go. No hassle with paperwork, the cashier had it all ready was also friendly too. Excellent service all round!

Mr. Goodbeer!

Feb 12, 2016

These guys always deliver. Easy to get in, never crowded, great staff. Might be the excellent car loaner program that I appreciate the most- no crappy old cars, instead the provide the cars they sell. Overall an excellent dealership.

MZNBLU2

Jan 30, 2016

This dealership did a great job. I'm on my 3rd Range Rover Sport and they always take good care of me!

John1212

Jan 30, 2016

I worked with Steve on an issue with my heated seats and back up camera. He did everything right...excellent service and follow up. I will be back!

BrianD

Jan 29, 2016

Major service completed exactly when promised. Steve does a great job!

A satisfied customer

Jan 28, 2016

The service department is excellent. I usually deal with Adam and Jerome, both of whom are great. Jerome was particulary helpful and attentive during my most recent visit.

savedMD

Jan 28, 2016

Excellent service as always. I would gladly bring my vehicle to this dealership in order to get repairs or service or any type of LandRover need. The customer service is always great, the facilities always appropriate, and I don't have a single problem with this particular dealership.

Hailey K

Jan 27, 2016

I had taken my vehicle in for diagnostic testing after the check engine light appeared. The diagnostic testing I believe was a little more expensive than what I expected.

Ahsan

Jan 25, 2016

Great customer care. Very helpful and knowledgeable.

Steve Kalin

Jan 23, 2016

On my way home, I called the dealership at 5pm having received a message a week earlier that a part had come in. It was 5pm and since they were open till six they suggested I stop if I could. With no appointment they accommodated me by installing the part, washing my car and after a hot cup of coffee and conversation, sent me on my way. Great service by John, Floyd. Adam, Jerome and a tech. Always helpful answers from Leo when I have questions regarding my Land Rover. Terrific organization.

Steve Kalin

Jan 23, 2016

I received a courtesy call last week that a part had arrived. It was 5pm a week later and I was on my way home so I called the dealership to ask if I could stop. They said they were open until six and stop if I could even though I didn't have an appointment. They would help if they could.The dealership accommodated me by attaching the ordered part, hot coffee, washed my car and after some nice conversation, sent me on my way. Always great service with Leo, Adam, Floyd, Jerome and the entire staff. A pleasure to do business with this organization.

Mia28

Jan 20, 2016

I almost always take my truck to the range rover dealership to get serviced and I usually work with Adam or Steve. Both of them are awesome. I have had nothing but a pleasant experience. They are great at communicating, in a timely manner,any issues regarding my car. The process is always quick and easy. I give this dealership five stars *****!

Kate

Jan 19, 2016

The customer service by Steve and all is outstanding...every time! Jaguar takes excellent care of my car and treats me like royalty. Thanks to all for making car maintenance pleasurable!

James

Jan 15, 2016

Steve is my customer service underwriter. He's very positive and a good listener. I had some warranty work which expanded into another issue the dealership proactively handled for me. Steve kept me in the loop and set me up with a very clean XJL. Jerome is fun to talk with and positive as usual. He keeps his word on arrival/ pick up shuttle times.Mark, the technician who worked on my Jaguar was outstanding. All issues were resolved.I highly recommend Jaguar Land Rover Minneapolis dealership and would recommend a Jag to anyone.James

PhoenixBuff

Jan 13, 2016

Before returning to Arizona for the winter, I called the Land Rover dealer in Minneapolis to schedule a quick look at our Range Rover brakes since a related warning had just popped up. The only time available was the Tuesday before the Wednesday I was planning to leave. Without hesitation, I relayed the brake concern and booked the appointment. Once confirmed, I was asked if I needed a loaner, which was not something I've normally been offered at any dealership, so happily accepted. The following Tuesday, I showed up at the Service Department at 8am, dropped the Range Rover off and drove off in a very nice Jaguar they had arranged for me. In thirty years of car ownership, when getting auto repairs, I'm accustomed to getting a call sometime the morning or early afternoon stating the problem and how much I can expect to pay for the repair. Unless there's a serious problem, the car is then available for pickup later the same day. With that in mind, I was anxious when I hadn't heard from the dealership at any point during the day. Still planning to leave for Phoenix the next morning, I called the Service Department at 5:15pm expecting to be told that the car was ready for pickup. Instead, I was told that the tech working on my car was busy; I left a voicemail message explaining my dilemma and asked for a call back. Half an hour later, still no call. Fearing the dealership might close before I could get my car, I called back and spoke to my tech, Jerome, who suggested I needed new brake pads along with the cost and could he schedule that for tomorrow? I explained that wasn't possible as I was leaving for the Southwest the following day and needed my car back before they closed that night. He was surprised, but very accommodating and made sure the car was washed and ready for pickup when I arrived a few minutes later. Jerome couldn't have been nicer and the treatment I received was very good. My only "complaint" was that at no point was there ever a suggestion that my service requirements would take any more than a day. I'm not sure if this is standard operating procedure at the dealership or not. In any case, if the expectation is that a car can't be serviced the same day it's dropped off for repair, mention needs to be made of this so that customers can plan accordingly. Otherwise, all good.

Steve Kalin

Jan 5, 2016

Great experience. Received a reminder the day before from the dealership. Arrived at 8am and greeted by the service staff. Parts department took a look at a part that had to be ordered and I was on my way with fresh coffee in 20 minutes.

Alasa21

Dec 31, 2015

Jerome is wonderful. The service center is top notch. I would recommend this dealership to everyone. Look forward to working with them again in the future.

LROwner

Dec 30, 2015

As usual, the service at JLRM has been exceptional. We have been having a few warranty issues but they have all been addressed quickly and with a great deal of thought. We live 90 miles away so the service department (Jerome Bauer and colleagues) always accommodates our schedule and even sends parts to our home when they are able. We have enjoyed the quality and professionalism of the service extended to us for all of our Land Rovers over the past 10 years.

NewRoverLover

Dec 28, 2015

In a word, WOW! From the beautiful showroom, to the friendly and knowledgeable sales team, to the introductions to the friendly service staff...I was blown away with my buying experience at Jaguar/Rover Minneapolis. Q was my sales person, and he took to the time to listen to what I was looking for and recommend the best vehicle for my needs. This didn't end up being the most expensive vehicle, but the BEST vehicle to suit my needs, which I appreciated very much. He was very knowledgeable about the vehicle, and it was an absolutely NO PRESSURE experience. Once we picked out the vehicle, they had another member of the team spend nearly an hour with me in the vehicle showing me tips and educating me on all the exciting features the vehicle had to offer. She then took me over to the service department and introduced me to the very friendly team of professionals that will be servicing my vehicle for repairs/maintenance, etc. I was blown away with how friendly everyone was, and how everyone seemed to really take pride and enjoy working at the dealership. I would highly recommend purchasing a vehicle here, and have been telling everyone I know how awesome my experience was. THANK YOU to Q and Ted and entire team at JLR Minneapolis!!

Adam

Dec 26, 2015

Top notch customer and repair services. I would recommend this dealer and their vehicles.

Dan R

Dec 18, 2015

Hats of to the entire service department you folks are in a class of your own. Special thanks to Jerome you always knock it out of the park

fritzmpls

Dec 18, 2015

Great customer service, follow up, and attention to detail. Car ready and washed when expected, and thorough explanation of work performed. Easy to check in and out!

KK

Dec 15, 2015

The service I received was outstanding. My rental was available upon arrival. The service representative took notes to fully understand my concerns. He called that afternoon to tell me about the progress. The issues were easily resolved and I received a second call to tell me the work was complete.. The car was washed and complete upon my arrival. I received excellent, professional and efficient service.

Michele

Dec 14, 2015

The staff at Jaguar Land Rover Mpls was more than attentive to my needs for extended test drives to actually bringing the "test drive" to ME! TIME and convenience is always key when searching for a vehicle... this dealership takes that into account with every aspect of the car buying experience! Throughout the selection, purchase and delivery - they exceeded all areas! Always a warm welcome wave and smile from Joe - he rocks! Theresa, Adam and Leo - job well done and thank you for taking care of me!

miklev

Dec 11, 2015

I wanted an LR4 - not just any LR4 - a Loire Blue LR4. That's not a vehicle most Land Rover dealers have in stock. Most people buy White, Black, Grey, Silver. I figured, if I am going to spend a good deal of money on a car I am going to own for a good number of years, then it ought to be my favorite color. Typically I would have needed to wait until a car could be ordered from the factory. However, Leo Starr was able to track down two cars meeting my requirements, which were about to ship to the U.S.; and was able to arrange to trade a car Jaguar Land Rover Minneapolis had ordered for the car I wanted, which had been ordered by a different dealer. Thanks Leo!

KBH

Dec 10, 2015

You get what you pay for! Best service, best staff, simply they are unequalled. Concierge service is amazing. Service is prompt, easy and and friendly.

Jan

Dec 5, 2015

After our first routine maintenance service, I had a question about the invoice that my husband had brought home. I called Adam. He corrected the billing error, and he also helped me with a question about the windshield washer. Adam was very patient and thorough.

Ro

Dec 5, 2015

I took a 4 year old XK to the Jag dealer's service to have a warranty repair done. The work was done perfectly! Picking it up, I was told that the oil was due for a change - something I hadn't planned to do at the dealership due to what I expected to be greater costs than what I would pay at another garage. I learned that afternoon that not only was the oil change less expensive than I thought, but possible to get done in just about 30 minutes before I needed to be somewhere else. What really surprised me -- I had used a loaner car while mine was being repaired. I had checked that car back into the dealership and thought I'd be stuck there while the oil was changed, but they let me jump back in the loaner, get a sandwich without another word! Trust - a 2-way thing!

Dpoff

Dec 3, 2015

I really appreciate the high standards of customer care that I experience every time my vehicle goes in for regular checkups. The staff is wonderful, the loaner car is great and the timeliness of the work is great. This last 60,000 checkup was a breeze!

Glenn

Dec 3, 2015

Very thorough diagnostics and service! Thank you for taking such good care of my vehicle.

AmyKuch

Dec 2, 2015

Steve Palmer was so helpful during my maintenance service visit. He continually updated me on the maintenance process status with my Range Rover, and provided the utmost professional, and courteous service! I always felt very informed and educated with the repair. Great job, Steve!

Ryan Edick

Dec 2, 2015

Best buying experience in years! Salesman Milan Memedovic was very knowledgeable and patient. He worked very hard to get what we needed for our trade to make the deal happen with all parties happy in a very timely manner. The finance department was equally impressive.

Neal Evert

Dec 1, 2015

Had my car in today to have my winter tires put on. They took my car in at the appointed time and finished it when they said they would. Both Steve and the service tech alerted me to both the tire wear on my summer tires as well as the winter ones they were installing. I could work on my laptop while I waited which made the day very efficient. It was another great experience.

JessicaMN

Nov 30, 2015

Came in for annual maintenance Nick Sparrow took care of me from start to finish gave me a loaner to run my errands for the day always pleased with my service here!

Jay C

Nov 27, 2015

Adam Nelson as the service advisor listens to your concerns and then sets up the vehicle for service. They follow up with any concerns and you pick up a nice clean vehicle indoors when you arrive back at the dealer. A very nice service area with excellent amenities.

Me

Nov 25, 2015

Good job by a pro at service during a time of the year when they are very busy. Also they give me a very nice loaner which I enjoyed driving and impressing my friends . Nice group.

XK8 Convertible

Nov 20, 2015

Excellent service and on time as promised at a fair price as well.

Denny XK8

Nov 20, 2015

Just had another scheduled service by Steve Palmer. Steve is "right on" when it comes to diagnosing the problem. Delivered as promised "on time" and at a fair price, too!

David

Nov 19, 2015

I had a fantastic buying experience with Lloyd and Milan.

David

Nov 19, 2015

One week ago I bought a new Range Rover Sport and worked with Lloyd and Milan. THe buying experience was terrific and both were great!! THey did a fantastic job of moving through the sames process smoothly and what a fantastic vehicle. Many thanks for the great job of working with us on this purhcase. David (Savage)

Judy

Nov 19, 2015

I have only needed maintenance work on my car, but I have always appreciated the good service I have received. Service has been very good and completed in a timely manner.

BrianD

Nov 18, 2015

Steve Palmer was very attentive as usual, getting the repairs done and having the car available right on time as promised!

maiwayalways

Nov 16, 2015

Brand new parts off My 2013 LR4 LUX and 2014 Range Rover SuperCharger disappeared in this dealership's possession. Both sets of frontal grills, side vents/ moldings and frontal vents are unaccounted for by JLR Mpls. There is only one of three possibilities behind these missing parts. These parts were misplaced or sent back to Land Rover OEM for credit or restocked and resold by JLR Mpls. Either way I never received or was given the opportunity to retrieve My belongings. Even though Dean Greening and Greg Gagne initially told Me upon My purchases that JLR would store my "parts" in their warehouses as a courtesy to Me in relation to the fact that they offer this storage to all their customers. This is far from the truth. Even upon picking up both vehicles completed, My service tech Adam Nelson assured Me My "parts" were put in storage by the dealership. For thirty three months I was led to believe JLR Mpls' storage contained My accessories.November 4, 2015 I find out otherwise. Service could not locate everything left in their possession back in 2013 and 2014. All that which was accounted for was the two sets of wheels. Everything else for both vehicles are gone without a trace. At first Ryan Schilling My Service Tech looked and inquired about these missing parts and also stated that "I know you didn't receive these parts". I then spoke with Craig Grenig Sales Manager the same afternoon and he assured Me he would physically go open boxes to search for all these parts.November 10, 2015 Craig Grenig called Me and responded to my inquiry by insinuating with his statement "how do we know we didn't give you the parts" Instead of finding a satisfactory resolution by locating My accessories or replacing them this was the response I waited seven days for... After numerous phone messages to Dean Greening and Craig Grenig from LR corporate, management from the third party that installed the parts and myself with no response from them I did receive a call back.On November 16th I finally received a call from Ted Terp General Mgr of JLR Mpls only to have him reiterate that I had received the missing items and that there would be no compensation or mediation between his staff in question and Myself to resolve this issue. Rather that I should contact an attorney to speak with the dealer's attorney to take legal action... They cannot provide any documentation backing their claim of Me picking up or receiving all these items. I would have needed an additional vehicle or an open bed pick up truck or had to have strapped these items to the roof of the vehicles to haul all this stuff home. Outrageous Dissatisfied from a supposed premium dealership!!!

Tombo

Nov 13, 2015

We have been a longstanding customer of Land Rover / Jaguar of Minneapolis. This our 7th Range Rover and just like the vehicles get better and better, so does their service and attention to details. A great dealership!!

dude

Nov 11, 2015

great help in recall, Jerome was great, had the recalls installed and also the film on the front of my vehicle replaced. great job, highly recomened

rah2

Nov 6, 2015

Steve Palmer takes the time to listen and address my concerns. I feel like his attention to detail and quality of service is excellent.

The Lake Rover

Oct 30, 2015

The service and parts staff at Land Rover Minneapolis are top notch. They are great at what they do, and most of them have been there for many years. They care about their customers, and getting the job done right, and when it is convenient for the customer. Floyd and his service team have taken care of my cars for over a decade now, and are the main reason I continue to drive Land Rovers.

dhueler

Oct 30, 2015

I have been a loyal Land Rover customer for years, and that is mainly because of the quality service I receive at Land Rover Minneapolis.

Very satisfied customer

Oct 28, 2015

Ashlee was great to work with, as well as, Adam. Both provided great service and were very accommodating to our needs and wishes. I'm sure service and attention to detail will continue for as long as we own the car. So far we love the LR4!

Wayne

Oct 28, 2015

Nick Sparrow is my go guy for service on my 2012 Land Rover. He always has a good assessment as to what the needs to be done. The service person found the problem and was able the correct it within an hour while I was waiting. Nick is always great to work with even when I am on the road and working through other dealers.

Vinase1

Oct 20, 2015

I have dealt with the Service Department twice in the last 6 months for different types of services and I have been treated poorly and the service advisors are arrogant and condescending. They don't listen to the customer and they just impose themself to the customer. I'm contemplating selling my Range Rover so I don't have to deal with them anymore.

Mike

Oct 15, 2015

Love my car, and Steve in service is a true professional.

bwtruax

Oct 15, 2015

Loyd was incredible. He walked us through every little aspect of our new vehicle, and gave us a great deal at the same time. All staff was so friendly and helpful. We could not be happier.

CarReview

Oct 15, 2015

Work and attention to all activities very well handled, Steve Palmer is very good to work with, usually call on this dealer and all support is very good.

Ty Brady

Oct 13, 2015

Although I have a light that continues to flicker on and off, the service technicians was very honest when he told me that there is nothing wrong and the light is just an annoyance. He told me what to look for to know if something truly was going wrong, and said he would rather not charge me for unnecessary service! This was a first in a long time for me - that is why I plan to continue to bring my vehicle to them for future maintenance.

Jaguar fan

Oct 9, 2015

Excellent and efficient service. Prompt follow up and communication.Eveything done on a timely basis. Loaner car was available upon arrival and very comfortable.Beautiful facility with very nice waiting areas.Great staff.

Roverreviewer

Oct 9, 2015

Excellent service as usual, however, get your poor service writers a good computer system. It's shocking to me they are still writing up things by hand. Not only does it slow down the check in process, it isn't in line with the high end products and service provided by Jaguar and Land Rover.

Rick Delmonico

Oct 6, 2015

Adam saved the day. Thanks for helping me out during a time of great need!

T & M

Oct 6, 2015

Love the vehicle in every way, along with the customer service.

Cris

Oct 5, 2015

I swear my car breathes a sigh of contentment when it pulls into the service bay. Greeted by a friendly service tech, walked to my service rep and treated as a valuable person. The waiting room is wonderful. The 'check in' by a service personnel is friendly and informative. And checking out is a breeze. I wish I had always owned a Land Rover (for many reasons) and had this level of service. Thanks!

Tyler Anderson

Sep 30, 2015

Great service. My service advisor went went over and above what was expected. Great experience.

pluvaman12

Sep 29, 2015

First off there was no judgement of why I brought my Range Rover in for service which I was quite embarrassed about....so much so that I am not going to say what it was. Anyways, they got the work done in a timely fashion and my vehicle was ready to be picked up later that day. Unfortunately we had a family medical emergency and wasn't able to pick it up until a week later. Everyone(from the service professionals, receptionist, and cashier) was very accommodating with this and had everything ready for me when I was finally able to pick it up. They even had it washed for me a second time on that day.

Kimbirdie

Sep 18, 2015

I was greeted immediately and taken to my service person Adam, who handled my issues quickly and efficiently. Very nice to work with.

DCinMpls

Sep 17, 2015

This is the second car I've purchased from Theresa at Luther Jaguar. In both cases she really listened to what my needs were, and went above and beyond to find me the perfect match. No pressure at all, just very, very helpful. It's very refreshing to find a sales rep so willing to go the extra mile. The service department has also been great to work with, at least on my first car (I haven't needed any work done on my new one yet). Overall, I highly recommend Luther Jaguar to anyone looking for the perfect car buying experience.

LR 2 Owner

Sep 11, 2015

I brought in a trade and needed a new suv asap for our new addition to our family and lugging around all her gear! The salesman was great... not pushy and was patient with me toting along my newborn. Finance was a breeze and they offered a competitive price on my trade-in. Friendly financing manager, receptionist and staff in the service area as well. Shortly after the purchase, I needed some brake work and it was completely covered under the warranty and was given a beautiful 2015 Range Rover complimentary for two days while my vehicle was being serviced. I am a Land Rover owner for life now! Love it!

aroberthall

Sep 11, 2015

The staff is extremely friendly and professional and Jerome in particular is very thorough and personable. Though the specific problem was not resolved immediately, the communication and planning was excellent.

sarah

Sep 9, 2015

Thank you for allowing me to change my service times to accommodate my work schedule!!!

Dick E

Sep 9, 2015

Greg and The sales team located the perfect car a 4 year old low mileage Jaguar XK just the right color at just the right price and presented it to us in beautiful condition. The sales and purchase experience couldn't have been better.

Andres C

Sep 4, 2015

My wife was looking for very specific features and Greg was patient enough and resilient enough to help us land with a very nice vehicle according all family needs!!...

docjim

Sep 2, 2015

Rep met me as soon as I pulled into the clean service garage and escorted me to another service rep who confirmed that I had brought the vehicle in for service. Informed me of the expenses involved before authorizing the service. Very nice waiting area with comfortable chairs and nice refreshment area.

Julie

Sep 2, 2015

This dealership provides excellent repair service and professional, friendly staff, most notably Jerome. Just a cut above everywhere else.

DJS car Guy

Aug 26, 2015

First rate in all respects. And this is not the first time I have purchased a Rover product from Luther Land Rover. Each and every car buying experience has proven to be performed in a professional, straight forward manner and a very satisfying feeling for me as a repeat customer. Since I purchased a new car, no service is currently needed, however, I know that when work needs to be done, my vehicle will be in the good hand of Adam, my service consultant, who takes pride in making the customer pleased with the work performed.

female car owner

Aug 26, 2015

The greeter was rude and impatient. He was holding his hand up in my face before I could get out of the car. He did not want to hear the reason I was in the service center nor did he ask my name; he wanted to push me back into the scheduling office. Yes, I am a woman. It appeared that I was a nuisance to him. I watched how he greeted a man and it was completely different. He asked 3 pleasant questions and walked him in to the service department with respect. This was my experience with the greeter, but the service techs were great.

Land Rover Lover

Aug 26, 2015

Just purchased a Land Rover. Repeat customer. Totally satisfied in every respect. I would recommend dealership and Q (salesperson) without hesitation.

Ralph Burrell

Aug 18, 2015

Both Adam and Nick in the LR service department are excellent. They are the primary reason my wife and I have purchased seven vehicles from Jaguar Land Rover Minneapolis.

Rover owner

Aug 18, 2015

Land Rover Minneapolis has always provided me with great service and today's visit was exceptional as usual. They fixed everything that I asked for and the bill ended up being 1/3 of what I expected. This service department is the reason I will make my next purchase another Land Rover.

Sugars

Aug 13, 2015

Today was not expensive other repairs have been, but they always communicate well and help out when ever possible. I will recommend this dealership to everyone who's interested in the same type of relationship with there sales people to service and mechanics. The team is very good to myself and husband.I will always be loyal to people who treat me right!! Warm wishes and Thanks for all the hard work everyone does at Jaguar Land Rover Minneapolis.

JagMike

Aug 12, 2015

Henre' is always courteous helpful and knowledgeable.

not happy

Aug 12, 2015

car was delivered with problems. "don't know how we missed this"This dealership appears to be the equal of a glorified GM dealer.So far, not impressed.

BrianD.

Aug 10, 2015

I had a hydraulic oil leak on the convertible roof opener mechanism. Repair was handled well and in good time. The only problem was the cover on the third brake light assembly was left off for some reason, and I need to go back to the dealership to get that taken care of.

Loving my first Range Rover

Aug 10, 2015

Ryan was great - really took care of the situation - was prompt, clear and courteous - everything that you want when something goes wrong.

MtkaAnn

Aug 10, 2015

Had a great experience with Ryan at the dealership - he was clear and prompt and true to his word during the service process - he really took care of the situation for me.

GD

Aug 6, 2015

Luther Jaguar/Land Rover takes care of its clients. I purchase my first HSE here and have been completely satisfied with the care and attention to customer service that I have experienced. Jerome in service is the best i have ever worked with; good attention to detail and prompt follow up. You won't go wrong working with the folks at J/LR.

Evoque in Minnie

Aug 5, 2015

Jerome Bauer has been my service manager always and he always does a great job.

Greg A Holtzman

Aug 4, 2015

Brad ,Montey, and Jerome were great to work with . True Professionals in every sense of the word with the knowledge of Jags and Land Rover's needed to provide a unique and highly appreciated customer service experience. Thanks a million Gentlemen !!! Greg A Holtzman Edina, MN

EvoqueFan

Aug 3, 2015

Very nice purchase experience! Thanks to Theresa! She is very nice and patient. The whole buying process is fast and smooth. The price is fair enough. Hopefully the service will be good too.

2010Jag

Aug 2, 2015

This isn't sour grapes - I have enjoyed this dealership and their service department for several years and rated them highly in the past. More recently their ability to get back to you and the general attitudes of their employees has continued to slip. while getting service this week I needed to leave 5 voicemails over three days to get a response from the service department. It is almost impossible to get someone to answer their phone directly and their desire and willingness to help has fallen off over the past 18-24 months. I am not a frequent user and rarely complain but this group is heading off in the wrong direction and no one seems to care.

TAS

Jul 29, 2015

I bought my XK8 from Jim May a few years ago and I just bought a new F Type from Jim. He is outstanding and would recommend anyone looking to buy a new car to work with Jim!!!

wagnermd

Jul 28, 2015

As always, Adam Nelson and his service crew demonstrate why they are the best in the Twin Cities. Prompt, courteous, and "old school" dependency. Would not have any other vehicle except Range Rover, just based upon the great team Adam has assembled. Thanks as alwaysWilliam Wagner MD

be

Jul 23, 2015

Recently had my car serviced and as usual, received above exceptional customer service from Nick Sparrow in service department. Great people and service every time. Highly recommended.

be3

Jul 23, 2015

I've had my vehicle for nearly ten years and have always had top notch service at the dealership service department. Never had a single issue or complaint. I've never had a problem getting a loaner vehicle, and always been treated as though I was their most important customer. Great people to work with. Highly recommended.

Savedmd

Jul 22, 2015

I had a great experience at the Jaguar Land Rover dealer. It was speedy service and the customer service was second to none. Each time I go there I have a positive experience and Ryan particularly this time give me a great impression of the ongoing success of this particular franchise. I am so glad that they are the dealer that I go to And I look forward to taking my car back in full for the service.

jkellyiv

Jul 16, 2015

Henre is always tremendous to work with. All work was completed within the stated time. All additional needs and work were well explained and completed perfectly.

HappyEvoqueOwner

Jul 13, 2015

I had my first service done on my 2014 Range Rover Evoque. The service staff were prompt, helpful, courteous, knowledgable, and best of all -- speedy. The car was done in half the time they predicted it would be. Gives you more flexibility when you come from a far distance for service.

p.t.

Jul 13, 2015

Looking to buy an additional Land Rover vehicle and decided on an Evoque. Leo was very helpful and made the process of both deciding and buying a pleasure. Had some accessories installed in service and it all looks perfect. If you're looking to buy, ask for Leo.

Schmitty

Jul 10, 2015

Went in for an oil change after driving to Ft. Meyers Florida & back. Service was done quickly to my satisfaction.

Jaguar Owner

Jul 7, 2015

The repairs were done way ahead of schedule. I was given a loaner car while the repairs were being done. My Service Contact was very helpful.

Focus04

Jul 6, 2015

What a great experiencef from beginning to end and in a timely manner. My used car buying experience was exceptional . Mr Ballard and Ms. Kristen made my buying experience great!

Kody Samuelson

Jul 3, 2015

I always have a pleasant experience when working with Henre in service, he's always very prompt and makes sure my car is taken care of. Thanks Henre! The overall facility is always a very friendly atmosphere, I've always had a great experience weather it be purchasing a car of servicing my two Jaguars.

Jagger

Jun 23, 2015

Purchasing and ordering my vehicle was a fun experience from beginning to end. I would highly recommend this dealership to anyone who is interested in a botique vehicle for pleasure. Theresa was extremely helpful and very classy.

tloftsga

Jun 22, 2015

Service was sub par and way too expensive! Charged me $300 for labor for 20,000 miles check up. Think think I'm gonna sell my black edition evoque. Shocks already went bad.

Margie

Jun 14, 2015

Jerome goes above and beyond to give great service. Always a pleasure doing business with the dealership and service dept.

Mark schmitt

Jun 7, 2015

Went to replace my tires at 30,000 miles. Nick my service tech was most informative as to my needs for the repair. Job was done quickly & Floyd came out to the waiting area to discuss my billing personally. That was unexpected!

jjp

Jun 7, 2015

I had my Range Rover sport since the first year they came out in 2006. I've always had it serviced at the dealerships but my experiences at this location was suspect from the very beginning. I question if they completed any of the services or inspected anything during my routine appointments. After spending thousands of dollars, I question the integrity of this service location and will never do business there again. My follow up call from the corporate customer relations was as uneventful and uninspiring as the overall experience. He seemed about as uninterested in my concerns as a person could get. What a disappointment. Have since sold my suv and will never buy Land Rover again.

Disco3jr

Jun 5, 2015

I brought my Land Rover into this dealership to diagnose my AC problem. They looked for the problem for three hours and could not find anything wrong and I was already into it for $434 worth of labor cost but they found nothing? Something doesn't seem right with the principle of taking $434 and not finding the solution. They wanted to further investigate at an estimate of another 4hrs? I think not... I'm very disssatisfied with what this turned out to be... I took the truck home with the same problem I had minus $434 in my pocket... Wow. Run away from this place..

E-type

Jun 3, 2015

I flew in from San Diego and was picked up from the airport by Teresa and met by Quinton. The car was better than described. The sale was done quickly and professionally. Very friendly staff, even made arrangements to ship it for me. Quinton then drove me back to the airport on a very crowded and rainy Friday evening. Very satisfied with the handling of entire matter. Leo

Jag pam

Jun 3, 2015

Henre again was above n beyond with service. We drove up from des moines, IA for service we can't get at our dealer. We had locking errors and had Henre's team look at and fix the issue last month. It reverted back to the issue after a few days. We brought it back this week and the tech. spent 3 hrs trying to locate the issue. It was decided there wasn't an answer at this point but if we can detect a pattern, we are to bring it back.No charge and honesty were important to us. They could have replaced another part and charged us plenty to do so but that wasn't the case. We hope the jag. Fixes itself. .A possibility. The service offered while there to us was exceptional. Beverages. .shoe shine..tv..small talk...thorough discussion of problem..etc...nothing like our local dealer. My son has a jag n traveled to Madison, WI from Dubuque, IA for service and won't return there. He'll drive to Minneapolis now as well..thanks very much for wonderful service and honesty. .so lacking today in dealerships.

Brian S

May 29, 2015

Despite a taillight being too expensive....Jerome at LandRover Msp is awesome.

Ed

May 21, 2015

Henre Ragtar makes a car service visit a pleasure. I could not be more pleased with the friendliness and professionalism of the people I have met at this Dealership-none more so than Henre.

"The underwriter"

May 15, 2015

Very good service, knowledgeable staff), top notch mechanic on eliminating tire "shake" on our XF. Have always found Mpls Jag/Land Rover helpful in service needs.

abriandoran

May 14, 2015

My mirror was fixed and the car washed in less than an hour while I waited. Just enough time to read the newspaper and have a hot chocolate in the comfortable waiting area. Steve always does a great job, nothing is too much trouble.

Adam

May 13, 2015

Brought in my F-Type Jag to diagnose a vibration, got the issue figured out and the parts ordered. Henre Rajtar is my service advisor and, as always, does a spectacular job.

Quinton Ballard, Steve (Service Dept)

May 13, 2015

Salesman, Quinton, Was very accommodating, friendly and informative. His manner was NOT pushy or aggressive, helpful. Steve in Service attended to all my requests for vehicle adjustments. Generally the entire dealership caters to the customer. I'll recommend them to all seeking a new or used vehicle. Their selection is vast and varied.

Adam B

May 13, 2015

Brought in my F-Type Jag to diagnose a vibration, got the issue figured out and the parts ordered. Henre Rajtar is my service advisor and, as always, does a spectacular job.

Jim

May 12, 2015

Steve makes the service experience so easy. Jerome, who drives the shuttle is always prompt and has something whitty to say.

Kermboyle

May 8, 2015

Once again, Henre, my service guru, delivered exceptional service in a pleasant and affable manner. He actually makes fixing my car fun. I tip my hat to you and the jaguar dealership????Denny

H. Muridi

May 7, 2015

I enjoy working with Henre. He always makes sure that my vehicle is in good hands and gets return to me without any problems. The customer service is excellent!! Thank you for all your help and hardwork Henre!

LJohnson

May 7, 2015

Had appointment for 9am Wednesday as a "waiting" customer for 4 wheel alignment. After one hour, was informed I'd need new tires in addition to alignment. Went over estimate with service attendant. I wanted same Michelin brand I currently have that was different than Continental brand quoted. Attendant and I agreed to terms, and I was offered a loaner due to an additional two hour wait. Original finish time was around 11am. New finish time quoted was 1:30pm. I took loaner and went shopping near by since I live about 45 minutes away from dealership. When the notice of completion didn't arrive by 1pm, I headed back home to pick up kids from school and tend to afternoon errands/lessons, etc. Car was finally ready at 2:20pm. I arranged to pick it up at 5:30pm. Upon arrival after driving in evening traffic to get there before closing time, and payment, I read service receipt and noticed the incorrect tire was installed on my vehicle. Service attendant had no idea how the wrong tires were installed and not the agreed upon set. Said would keep the vehicle overnight, and put on right tires. Offered to deliver my vehicle to save me the drive back to dealership. I accepted, because it was the very least they could do after what is now my third trip for a simple alignment (tire replacement) Back to loaner car and drive in traffic home without my vehicle. Finally at around 12:20 pm Thursday my vehicle is delivered. I paid the price difference of an additional $200 for a better quality tire and have no problem doing so, however, the disappointment comes in the actual CUSTOMER SERVICE regarding the issue. An apology is the right thing to do, and I received one, actually more than one, however I am sorely disappointed that no one thought to compensate me for wasted time, frustration and the glaring mistake on the dealership's service end. As a luxury car brand who's customers are often repeat business, it seems reasonable to at least make amends in some way so that customer would consider returning. This is the only Land Rover dealer in the area, so owners who need competent specialized service for Land Rover vehicles are at the mercy of this dealer. Service on Land Rover vehicles is not inexpensive by any means, but If I never have to set foot in the dealership for vehicle service again I wouldn't. At this level I expect better.

The champion

May 7, 2015

Q Balland was the BEST !!!!!!!!!! Great customer service, everything was in order when i arrived. I was in and out driving my new truck within a hour .

Mike O

May 7, 2015

First time experience here. Have dealt with many other dealers and by far this is the best and friendliest by far! Will recommend to everyone I know!

Wayzata Tom

May 5, 2015

Needed side bumper strips added to my new LR4. They called when they the part came in, gave me a nice loaner, and install the strips in a morning. Very good job!

up north

May 4, 2015

I will start off by saying we have always had 5-star service at the Rover dealership. The friendliness of the staff and quality of the service is excellent. We live about 3 l/2 hours away from Minneapolis and have always made this a 2-day "event." We come down on Friday and spend the night and return home the next day. On a Friday late May, we had an appointment at 8 a.m., so got an early start to arrive at the dealership before then. We were given a great loaner vehicle, which is always the case, and we went about our day. We normally get a call late morning to inform us of the work needed to be done and give the okay. It wasn't until mid-afternoon that we got a call and were told that they needed to order parts and the work wouldn't be done by Saturday and we would have to come back to pick up the car Monday or Tuesday. We would have preferred to be able to take it home and alleviate the need for a second trip, but we headed home with the loaner on Saturday, understanding that things like that can happen. We got a call on Monday that it would be ready to pick up that day or Tuesday. My husband then needed to be down there before closing on Tuesday, so cancelled patients from 3 o'clock on and was down there before closing time. He took care of business and drove off. Before leaving the parking lot, the same alert light that brought us down was back. He went to get gas, hoping it was a fluke, but then had to return, still before 7, to the dealer. He was told he would need to leave it and was given another loaner. He then headed home and arrived about 10:30, a long 15-hour day for him. The work was completed and he drove back down on Saturday (his birthday) leaving at 6 a.m. so he could be home at a reasonable time. We felt that this situation could have been handled better, perhaps delivering the Rover on the third trip or some other possibility. We will continue to have our Rover serviced at the dealership and hope that if something similar should happen to us to another vehicle owner, that it will be handled in a more satisfactory way.

T3K

May 1, 2015

I have been here multiple times and always choose come back based on the outstanding service and accommodations. I would absolutely recommend this dealer to friends.

Kathleen BB

Apr 29, 2015

The customer service is wonderful...Steve is always helpful!

Dave_Wayzata

Apr 27, 2015

Great Work/Experience. As good as it gets at an auto dealership.1. They were ready for me at my appointment time.2. My loaner was ready, clean, and cost $0.00.3. My Rover was washed when I picked it up.4. My Rover was done early.Best service dept in the Twin Cities (I have an G550, X5, and Rover) and ** by far ** the best food/drink for customers in the waiting department.

Frazzled

Apr 22, 2015

Brought the car in for a recall and Jerome did a great job of getting it through the process faster than what was originally estimated..Great job - Thank you

BB&CO

Apr 20, 2015

Ted, Quinton and the rest of the staff made our purchase not only enjoyable but effortless.This was the best experience we have had buying a new vehicle. Thank you!

Paul from Duluth

Apr 15, 2015

Routine service appointment turned into a rather substantial warranty repair visit. I was provided with a Jaguar XJ loaner while parts were delivered and repairs made. My service adviser -Henre Rajtar- did an excellent job of keeping me up to date on what was going on with frequent phone calls. JLR Minneapolis is always a really nice place to visit.

David P

Apr 14, 2015

Next day appointment and loaner provided. Excellent customer service as aways.

Rebecca F.

Apr 13, 2015

Kristin Edwards excels at customer service. She has extensive knowledge of all the products offered. Kristin is a great listener and always provided helpful advice. She made my car buying experience wonderful and exceeded my expectations.

RJB

Apr 8, 2015

I came back again and that is the greatest form of flattery! Great vehicle with honest, trustworthy first class service. I would highly recommend taking a look.

Sioban

Apr 7, 2015

I was greeted this morning by a pleasant gentleman, and escorted to my Service Advisor. After a few questions, I was put into a loaner vehicle and was on my way. Everything was ready to go when I arrived and my car was ready and wash upon my return. Very quick pricess on both ends.

speedyvespa

Apr 2, 2015

First time I've been to Jaguar Land Rover Minneapolis, and it was quick, painless, easy and made all the more pleasurable by the fact my 90K mile service threw up zero issues or repairs! Nick Sparrow dealt with me professionally and efficiently, the service took 3 hours and I was called to come and collect. If I was really trying hard to say anything that remotely resembled a critique, the driver's side door window was a little streaky after the wash. So no problems at all, in reality! Easy, painless and very highly recommended.

Jodi H

Apr 1, 2015

I have gone to and stayed with Land Rover Minneapolis for over 10 years. The value is in the quality, expertise, care and customer service that keep me coming back. Everyone is knowledgable and professional. Adam Nelson is the best device tech ever and ensures that every service meets my expectations. You could get service possibly cheaper elsewhere but as they say - you get what you pay for.

Brian Doran

Mar 31, 2015

Called in today to have a part fitted which had been on order. Steve Palmer arranged for me to come in in a couple of hours, and I waited while the new part was fitted. Excellent service on Steve's part! I can always rely on Steve, he always does what he says.

Rangerover

Mar 31, 2015

Would continue to go back in a heart beat. Great customer service.

truemanagementlc

Mar 28, 2015

The online site for scheduling maintenance work is pretty convenient. When I arrived for my appointment 5 minutes early I was fretted by a friendly representative. He escorted me to the waiting area and explained the gentleman handling the paper work for me was with a customer and would be right with me. The wait was not long and the next representative was also friendly. After going over my concerns with the vehicle, I was told there would not be enough time to service all that may need to be done as I was due for a 60,000 mile maintenance repair service. I only scheduled coolant service and oil change. I was told they would give me recommendations once vehicle was looked over. Once my vehicle was ready, the friendly cashier came to get me. My only dissatisfaction is no one personally explained the recommendations. I did find them in small print on the receipt. I would've rated it ca 3.5, but there is no option so I rated a 3 due to cost and neglect of personal recommendations.

James

Mar 27, 2015

My 2013 AWD Jag XF is a dream car. Impressive styling and performance. The Minneapolis Jaguar dealership is FIRST class with everything they do. Today, I had my Jag in for a service call and was very impressed with the quality care the shop took to keep me informed of the repairs; with delivery ahead of schedule. Hat's off to Steve Palmer in service underwriting for the quality communication he provided (never seen this with another dealership other than the call that the car was ready to pick up); and Jerome - the friendliest and most prompt shuttle driver I've had the pleasure of meeting. People, this dealership is quality. I highly recommend them.

Adam B

Mar 24, 2015

My first experience with Jaguar Minneapolis was 18 months ago and I test drove an XF sedan. Car was good and salesman was good. I did not buy then due to business expenses but came back several months ago looking for a Jag F-Type R. The same salesman, Leo Starr, talked with me, gave me a test drive, and got the car I wanted shipped from Chicago. I could not have asked for a better experience. The car is fantastic and the people were great to talk to. I look forward to doing more business with Jaguar.

Adam B

Mar 23, 2015

My first experience with Jaguar Minneapolis was 18 months ago and I test drove an XF sedan. Car was good and salesman was good. I did not buy then due to business expenses but came back several months ago looking for a Jag F-Type R. The same salesman, Leo Starr, talked with me, gave me a test drive, and got the car I wanted shipped from Chicago. I could not have asked for a better experience. The car is fantastic and the people were great to talk to. I look forward to doing more business with Jaguar.

Bradfightmnatyahoo.com

Mar 23, 2015

I purchased my Jaguar from Milan in sales and since then had a few problems. Nothing that was UN-fixable. i have purchased cars in the past that I have had warranties on a much less of a car. Every time I ever had a problem at any other dealership I was just stunned by the was they can word things into a warranty to gouge money from a customer. I thought this until I met Steve the Service Mgr at Jaguar and Range rover dealership in Mpls. He many time went out of his way for my car to be done right and fully covered under the Warranty. He was told that a certain part was NOT covered and it would cost me $900 to fix. Steve made a case to the Warranty Company to that this particular part was made out of the same materials that other covered parts were made out of and should be covered. Steve made the case clear,educated the warranty people and had my car covered 100%. He could have only had done this with KNOWING his job. The fact that he went the extra mile and researched this to save me $900 was outstanding and truly made my day. He has single handedly built must trust and restored my faith that there are still good people out there. SincerelyBrad Kohler

LandRoverOwner

Mar 22, 2015

The team at Land Rover has been exceptional over the years. We have dealt with nearly all the service managers and Jerome Bauer has been one of the best. Since we live a fair distance away, he always makes sure that all of our service needs can be taken care of in the least amount of time and preferably on Saturdays when possible. Keep up the outstanding work!

William Wagner MD

Mar 20, 2015

Great service as always. Prompt and courteous. Adam Nelson always earns his gold advisor status. He is the best!!!

ShaneShip

Mar 17, 2015

Nick Sparrow makes it happen! I appreciate his prompt response, courteous demeanor, and willingness to offer nothing less than exceptional customer service. Land Rover Minneapolis set themselves apart from other dealerships which is a main factor in my decision to continue driving Land Rover!

Tim

Mar 13, 2015

Steve is a huge help at Jaguar Minneapolis. He takes his job very seriously and wants to show his customers he is there to meet there needs. He far surpasses expectations day to day. He keeps you up to date on what is going on with your car and makes sure your experience is outstanding. Great work Steve. I never have to worry when there is any issues as I know I am in good hands!!

2012 range rover sport owner

Mar 12, 2015

Service department met every need in getting my Range Rover repaired including transportation while they made repairs.

Jag review

Mar 12, 2015

I've had four Jaguars over the decades and this dealer has been consistently outstanding both in sales and service. Treat you like a neighbor and a friend. I know many employees over the years including Theresa, Steve, Mark, "Q" and others and they are very trustworthy and stand behind their statements and products. As they say in hockey" Top Shelf" company. I've recommended them to many others over the years as I would to you. Miles Cohen, Attorney [ Ret. ]

J. Miller

Mar 11, 2015

Purchased two Land Rovers and a Jag here and will keep coming back. Leo Starr is as his name implies, a standout sales consultant. Nick, in the LR service area also great. These highly engineered British vehicles, like most luxury brands, need special care and handling. I'm very pleased with my experiences here for over 7 years.

maiwayalways

Mar 10, 2015

I brought My Range in for her first service. Oil change, rotations and updates were performed. The work was done in a reasonable time and done accordingly. They detailed My truck inside and out. She looks like new again! Adam kept me informed the entire time and he was so attentive. Excellent service and great customer relations. Thank you for another great experience.

unfortunate2015

Mar 9, 2015

I've had a number of car repairs performed at this facility over the years. The trend is that the quality of the services is trending downward while the cost of the services is trending upward. I would go somewhere else for any repair that can be performed at another repair facility. But some repairs really can only be done at the Jaguar Dealership (hence they've got you over a barrel and they will hammer you any chance that they get).

Kelly D

Mar 7, 2015

Everyone in the service department was wonderful. My service representative was Henre Rajtar and he was so detailed and helpful. The Luther family should be proud to have him as an employee! Great Job! Kelly D

Kelly D

Mar 7, 2015

Henre Rajtar was my customer service person and made things very easy. He was very detailed, patient, gave good advice and a wonderful person. Everyone at the dealership seemed extremely friendly and the place was very clean. Thank you for making it easy!Kelly D

Dean J

Mar 5, 2015

I'm a first time buyer of a Range Rover, having owned 7 Jeep Grand Cherokees over the last 20 plus years. I had a great experience in buying the Range Rover - from the test drive, the negotiations, and the delivery and walk through of the vehicle.

kjj

Mar 5, 2015

I live 1-1/2 hours outside of the Twin Cities and traveled to have my Land Rover serviced at the dealership for the first time. They repaired the issue I requested, as well as took care of a recall issue. They provided me with a vehicle to use while I waited and were exceptional to deal with. It is worth the travel for me to return to meet all my vehicle's service needs in the future.

Dean J

Mar 4, 2015

I am a first time Range Rover owner. My buying experience with Greg was awesome - from the test drive, the negotiations, and the delivery of the vehicle.

Uriah72

Mar 3, 2015

Great customer service. Trustworthy feeling, and good vibe from all staff. Happy with work performed on vehicle. Jerome is always on point and willing to help or offer good advice.

GeneS

Feb 27, 2015

Jaguar Land Rover of Minneapolis has always been a great experience for me. Ever since I moved to MN I've been a loyal customer because of their great sales team, great service team and excellent facilities. I would recommend working with them to anyone of my friends.

JB

Feb 25, 2015

Land Rover service always rocks. I haven't written a review before but thought i finally should. They are always so flexible and always put the customer first. The experience is unmatched. Granted the cars/trucks are higher value but that doesn't mean you should expect the best customer service... but you get it. They always have a loaner and if you don't need one, they have the shoe shine ready for you to kill a little time.

Kevin form North Dakota

Feb 24, 2015

Didn't have an appointment. Got me in right away. Completed the service on time. Also enjoyed the shoe shine. Gotta try it.

TWallrich

Feb 23, 2015

I own two Land Rovers: a 2005, LR3; and a 2014 LR2. I had a problem with the Luther Auto Glass vendor which (accordiing to me) resulted in a few electrical problems in the LR3. My confidence in Land Rover was beginning to be shaken as repair visits and bills began to add up. During this time, however, Nick kept his composure and worked with me through all of the problems . Adam was also there to help on more than one occasion. I am not always the easiest customer, but the guys kept cool and really came through. On my last visit, Nick worked to analyze and remedy all of my remaining problems. The LR3 (one of my favorite cars ever) is now working perfectly. I have the LR2 in for its one-year maintenance check up, and I anticipate writing another perfect review of NIck tomorrow. I cannot describe how happy I am that Land Rover delt with this situation responsibly, and I cannot say how pleased I am with Nick's service. Adam and the rest of the staff are great, too.

janet226

Feb 17, 2015

We had our 2004 Jaguar X Type in for an oil change & to replace a license plate bracket. We also had them look at a paint transfer spot on the back door. We also got a ride to & from a local restaurant by Jerome. He is also a real gem. Henre is a very courteous & friendly service advisor.

angelat

Feb 16, 2015

Ashlee and the crew were great! Fun, professional, efficient and respectful. Very available to me before and after the purchase of my car!

angelat

Feb 16, 2015

Ashlee and everyone we worked with were great! Professional yet fun, efficient, and respectful. Ashlee was very accessible during and after our purchase of our new car. Have already recommended her to a friend!

wagnermd

Feb 13, 2015

Adam was very helpful as always. he is the best!!!! This dealership always gives the best sales and service and would not buy any other vehicle but a Range Rover.William Wagner MD

dhueler

Feb 10, 2015

I have had my land rovers serviced here for many years (I've got my first range at 16 and am now 28), and wouldn't go anywhere else for service. They are great at what they do, and highly knowledgeable. There have never been any surprises when I show up to pay my bill, everything is explained ahead of time. I trust the service advisors and techs. This dealership's service level is one of the main reasons I have continued to buy rovers.

Sumanth

Feb 9, 2015

Bought rr evoque an year ago and had my first service this year. It was a wonderful experience and m extremely satisfied... This is the best dealer I have ever visited.. This is my third car..

Jeff

Feb 7, 2015

Service was great. Team treated you like first class. Adam is great. All of that was fine. Not to sound cheap, but my issue here is that they totally take advantage of you on the pricing of their services. I'm a doctor, and based on my calculations, it looks like their hourly service rate is above my hourly rate! I'd do the work myself but: A) I don't know how to source the parts, and B) I'm certain this would void any warranty I have left on the car.Just because we can afford a luxury car doesn't mean we are naive. Quite the opposite, actually. I know when I'm getting ripped off, and I don't appreciate it. The only thing holding me back from taking by business elsewhere is a perceived lack of options.

Red Rover

Feb 5, 2015

Always willing to go the extra mile!! Nick and Adam are great to work with.

EllenK

Feb 4, 2015

Always appreciate the prompt and courteous service. Steve Palmer takes the time to listen to the problem and explain any repairs. Very helpful in keeping an older Jag in good repair!

Roy

Feb 4, 2015

They greet me by name. The service professional (in this case, Nick) is knowledgeable and has an attitude of trying to help get the car in in a reasonable amount of time and get the repairs done as quickly as possible. Good follow up with updates about the service while the car is in.

Mark S

Jan 29, 2015

Brought in my vehicle for a problem of a tire loosing air daily. Service found a chunk of metal in the tire. It was deemed unrepairable. I was given options to solve the problem & went with my best option. Floyd Skjerping was most helpful during this process.

Julie Frandsen

Jan 29, 2015

This was only my second time to bring my car in for service. I could not have asked for a more pleasant experience. The office was very busy but I felt like Adam did everything possible to get my car in and to get me in a loaner within ten minutes. I had planned to stay and wait even though it was going to be a few hours. He insisted I take one of the stylish loaners and come back in the morning. My car was done at the exact time he said it would be. I always dread these kind of appointments, but this went off without a hitch. Fondly,Julie Frandsen

Loyal Land Rover customer

Jan 28, 2015

We have been customers of Jaguar Land Rover since 2003. Our latest purchase was a 2014 Range Rover Sport. The entire process was fantastic from the purchase to the service. Recently, we had troubles with our door latches in the cold weather to the point where the doors would not close and therefore making the car effectively not drivable. Land Rover service, specifically Jerome B., arranged for the pick-up of our vehicle, completed all the repairs including many other updates, and delivered the vehicle back to us. Living 80 miles outside of the Twin Cities makes coming to the dealership a little difficult but with level of service for warranty items such as ours, the distance has not been a factor. Absolutely fabulous.

MAK

Jan 28, 2015

Excellent Service. I have been dealing with the dealership for the last 18 months (first with my used car and now with a new) and always has been a great experience. Especially with my sales agent, Troy Osterkamp, he is awesome. Thank you and looking forward for continued excellence.

Skip Juul

Jan 28, 2015

I have 3 jags and all are serviced at this dealership. Outstanding attention to detail and quality of the work performed by Mark. Steve always makes sure the work is done on time and correctly. Can't say enough about his team!!

MKZ

Jan 23, 2015

Exceptional service. That is what you get when you buy a Jag. I've been a Jaguar customer for twelve years. And over these 12 years, I have had the pleasure of getting to know nearly everyone at the dealership. All quality people. Funny thing is, there is no turnover! No one seems to leave this place--so everyone knows me! Business owners take it's like a day at the Ritz! I feel welcomed, receive great service and don't mind paying my bill:).

Zuegman

Jan 20, 2015

We have a 2014 Rover that has had several issues, but the quality of support and attention we have received from Jerome and Howard has been phenomenal. Our situation is complicated by the fact that we live almost 4 hours from Land Rover Minneapolis. We are always treated with 5 start service and support.

Rover man

Jan 16, 2015

Adam and Nick are always very helpful and easy to work with, they go out of the way to make my experience extremely satisfying.

Javisan

Jan 14, 2015

I always use this place not because I really like it but is the one for my car , they didn't explain you all the needs for the car until is too late

abeltz

Jan 8, 2015

Our battery stopped holding a charge ... Land Rover sent roadside service twice to start car then quickly switched out old battery for a new one ... All great!

seckinge1atgmail.com

Jan 8, 2015

I live in Florida. Had purchased 2 other Jaguars from your dealership. I bought my 2014 F-Type while in Florida without having to return to Minnesota cold weather. Your sales & marketing employees were extremely helpful. Rolf Essmann & Quinton Ballard. They made everything work easy & seamlessly. They have arranged to have my Jaguar delivered to Florida & my trade in picked up in Florida. If I buy another Jaguar it will be from your dealership.ThanksJohn SeckingerWinter Haven, FL

Karla Lindblom

Jan 4, 2015

I bought a 2012 Range Rover Sport just last week. I came in to test drive a car of that model, but was planning to evaluate several other SUV's after that test drive. I fell in love with the Sport. And the dealership, actually. In the time I spent waiting for my test drive, I got my boots shined by the the sweetest man who shines shoes there a portion of 3 days a week. Everyone I came in contact with was so nice, and seemed very genuine. I realized given my experience with my 6 year old Cayenne, I needed a CPO car. Therefore this dealership was my only in-state option to buy from. And they had about 1 model that worked for me. So, given this, they could have really taken a hard line with me. Instead it felt like a fair negotiation, and I was able to walk away feeling really great about my purchase, and every person I dealt with that day. I look forward to working with them to maintain this car, and to creating a long term relationship driving these beautiful cars! Ah yes, my sales person was Leo Starr, who also worked with my best friend several years ago on an LR2 purchase, and we have both had a great experience working with him, both for the purchase, and subsequent dealings!

ConstantinB

Jan 3, 2015

Went in for what I will call a minor issue (backup camera not working anymore - inconvenient but not a safety issue). The appointment was setup for the day I called. Issue was diagnosed in one hour and explained to me in details but the part was not in stock so I was given a loan car for a day. My car was in warranty so the part was replaced at no cost. The facility looks great, nice waiting area and friendly service. On a side note, I love those vintage Jaguar cars in the service area.

Karla L.

Jan 2, 2015

I bought a 2012 Range Rover Sport just last week. I came in to test drive a car of that model, but was planning to evaluate several other SUV's after that test drive. I fell in love with the Sport. And the dealership, actually. In the time I spent waiting for my test drive, I got my boots shined by the the sweetest man who shines shoes there a portion of 3 days a week. Everyone I came in contact with was so nice, and seemed very genuine. I realized given my experience with my 6 year old Cayenne, I needed a CPO car. Therefore this dealership was my only in-state option to buy from. And they had about 1 model that worked for me. So, given this, they could have really taken a hard line with me. Instead it felt like a fair negotiation, and I was able to walk away feeling really great about my purchase, and every person I dealt with that day. I look forward to working with them to maintain this car, and to creating a long term relationship driving these beautiful cars!

JeRC

Dec 31, 2014

In for a fault light in cold weather, got me into a loaner with no problems and right out to work. The problem was difficult to diagnose and they kept me up to date as things went on. Good experience overall and the only choice in the Twin Cities for Jaguar so they almost don't have to be as good as they are.

Gary Bornetun

Dec 30, 2014

I would like to thank Downtown Jaguar and especially Steve Palmer for his patience and professionalism in the repair of my car. Because the needed repair was the result of an accident , working with claim adjusters on this unusual repair ( Sub-Frame, Motor Mounts) Steve was invaluable. Again, I would like to thank Steve and give Top Marks to Downtown Jaguar. Respectfully, Gary Bornetun

GregL

Dec 30, 2014

Brought my 2005 Land Rover LR3 in for service yesterday as it was sluggish and the reduced engine performance indicator kept coming on as the car would run at hotter temperatures and very sluggish in first gear. Service Department diagnosed it as needing a new Thermostat and a new O2 sensor. Had these replaced and paid $730 for the repair. Drove home with no problems. Drove the car into work this morning and reduced engine performance light came on immediately, engine was starting to over heat again and very sluggish. Went straight to the dealership. Adam at Land Rover Customer service department immediately got me into a loaner as they will examine my car again to try and figure out what the problem is. I have always been exceptionally happy with Land Rover Minneapolis as a long time customer but I can't understand why they did not perform more of a thorough evaluation of the problems the first time I brought my car in instead of me having to bring my car back the very next day for the same problem that was supposed to be fixed by the replacement of the thermostat and O2 sensor. I realize that everyone can make a mistake but the Service Technician who worked on my vehicle needs to be more attentive or perhaps need more training to make sure the work that is performed truly fixes the problem the first time. I still think Land Rover Minneapolis is a very good dealership but disappointed that they could not find the problem with my vehicle the first time.

abriandoran

Dec 22, 2014

Always a good experience. Repair of door handle proved difficult due to spare parts not being readily available. Spare parts ordered and will be notified when available.

Kim D

Dec 21, 2014

Couldn't ask for anything more. Absolutly top notch.

Cathy R

Dec 20, 2014

Service leader (Jerome) kept me informed of all steps. Very accommodating - both the location and the personnel. Couldn't have had a better experience. Its always a pleasure to work with a team that is so professional.

luvtoshop

Dec 19, 2014

I like some aspects of Land Rovers service, but they still let things fall through the cracks--not calling me with an estimate before a repair, not really washing my car well before returning it, taking days to diagnose a minor problem and one guys attitude is only OK. After first repair, car still had issues which I do not believe they really fixed. Room for improvement for sure.

Terry

Dec 18, 2014

My wife and I had an overall great experience at the dealership. Ashlee was great she knows the cars inside and out. We would recommend buying a car here to anyone. The entire staff did a great job.

julie.lindbloom

Dec 14, 2014

Easy transaction. Third vehicle purchased. Would again purchase a vehicle from them. Lloyd is very knowledgeable and experienced with the product. More so than some of the other sales people.

Scott

Dec 12, 2014

Brought my S-Type in for repair, it was unscheduled, but they looked at it immediately and they gave me a beautiful loaner car, back massage included, just so I could go have lunch. These guys are the best. Scott Jaguar owner for 12 years

Mike T

Dec 10, 2014

My head light was out and i just stopped in. I had called but with no certain arrival time. Steve and Henri took care of the paperwork and the car was ready in an hour. It was great.

rthinfo

Dec 8, 2014

This was my first visit to the service center for my used Range Rover and was VERY impressed. I had a variety of issues on the car, and was delighted when Nick solved the very first one for me in the garage bay when he taught me some basics about the vehicle. The dealership gave me a loaner for the length of the service appointment, and Nick worked with the warranty company to manage the coverage of the repairs. When I left, my bill was $0.00 and I was thrilled.

Raja

Dec 5, 2014

Had a suspension issue with my Range Rover. Jerome handled the entire process from scheduling to getting it serviced very professionally. He kept me appraised on the progress throughout. Great services team.

RangeRoverSportOwner

Dec 5, 2014

I've owned my Range Rover for almost 6 years and have always been extremely happy with every aspect of the service at Jaguar Land Rover Minneapolis. But my most recent experience was the one I felt compelled to write about. I lost a very cherished necklace that was a gift from my parents 38 years ago. After much searching in my house, I was convinced it was in my vehicle, and drove to JLRM. Two service attendants helped me search, and after 20 minutes - no luck. I was so appreciative of their "drop everything" attitude and their sincere helpfulness. So I scheduled a service appointment to remove the seats. I spoke to the actual mechanic and showed him pictures of the necklace (as it was very delicate and would be easy to miss.) I was happy that he took the time to meet with me. Voila - within 10 minutes the necklace was retrieved, and another 20 minutes to reassemble the seats. As always, the service was timely, pleasant, efficient and top notch. But this time it was especially helpful and appreciated - an A+ team all the way!

mpartyka

Dec 5, 2014

Nick or any of the other service guys always do a good job writing down all your concerns and getting the problem resolved. Most of the time, same day. And most of the time i don't mind waiting because the customers lounge is a very nice place to sit and get some work done.

Jackson

Dec 4, 2014

My experience at Jaguars /Land Rover of Minneapolis has been amazing. My expectations were exceeded by how they handled my concerns and by the level of service received.

Happydriver

Dec 1, 2014

The team was great to work with. Very pleasant and efficient at both picking out the vehicle and purchasing it. Thanks,J

Becky Iida

Nov 29, 2014

I love the service department. They are always ready and willing to assist me. I usually work with Nick who is superb! He always has my car in and out and helps me with any questions I have. He is really great to work with and I will always bring my Land Rover to this dealership and Nick!

Craig

Nov 24, 2014

Buying the car was easy and the staff is very friendly and easy to work with, best car buying experience Ive probably ever had.

Heather

Nov 21, 2014

Jerome, my service adviser, does a great job communicating what's going to happen at my appointment and wrapping everything up afterwards. Everyone is always so friendly and helpful!

Kenwoodhaas

Nov 18, 2014

I always find the service at Jaguar exceptional and very professional. Everyone is nice and helpful and although it is generally never the right time to have to bring the car in, with all of the things going on in our busy lives, I always enjoy dropping my car off and pick it up again, because it feels like a friendly oasis, and I get First Class treatment.

JMJ

Nov 14, 2014

Every time I drop my car off at JLR, the service is top-shelf. From the time I bring my car into the garage to when I sit down with Nick, to receiving a courtesy ride from Jerome, I have not a single complaint. Great service. Always going the extra mile. I wish I could say the same for the GMC Lupient dealership...who I have my other car through.

Jeff Josephs

Nov 14, 2014

Great service every single time I bring my car in. Great communication, and detail is paid to the customer each time I visit.Can't go wrong with JLR of Minneapolis.

Shirley

Nov 13, 2014

Great, friendly, timely service as always! Thanks for helping a damsel in distress!

wilcox2806

Nov 12, 2014

Nick is always a tremendous help and provides outstanding customer service.

Cynthia Hackworthy

Nov 11, 2014

Having enjoyed driving a Mercedes for a number of years, I was looking for a change---and found it in Jaguar! The XF handles beautifully, and is a joy to drive. Troy and Dean were outstanding in customer sales and service. This is an exceptional dealership with exceptional people!Cynthia H.

JoeB

Nov 5, 2014

Jim made my car buying experience the best ever. I will refer all of my friends!

Joe Berg

Nov 5, 2014

My RR SC is the best truck I ever bought. Jim made the process a day to remember. I will tell all of me friends about him.

ConstantinB

Nov 4, 2014

I had my 2012 XF in service for several days for what it looked to be a battery issue and the scheduled annual maintenance. While nothing was initially found with the battery or the electrical system, the car was kept for couple more days for additional testing. In the end the issue was with the smart key. Overall it was the type of service I was expecting. Excellent. The facility itself is top notch and everybody very professional.

Okerman1

Nov 3, 2014

My wife and I came in to look at a used Audi that they had for sale. The dealership gave us the royal treatment. We got top dollar for our trade and all of our needs were met. Jim Jensen treated us like we came in to buy a new Jaguar or Land Rover. We did buy the used Audi and we'll definitely be back for our next vehicle purchase. Thanks again. You made a lifelong customer.

ThanksToKristinMineapolis

Nov 1, 2014

Great experience. Great professionals and I'm already happy with the service.

Ron

Oct 27, 2014

My service engine light has been on for some time despite several attempts to address the SAI error code. Took the vehicle to Land Rover Minneapolis and the cause was quickly diagnosed. Great service from Jerome Bauer.

LenF

Oct 7, 2014

30,000 mile maintenance visit experience was excellent. Henri was attentive, responsive, and detailed in handling this routine experience. His knowledge of the vehicle history was helpful in completing this service request. I rate his performance and that of the Luther dealership as superb !

Shirley

Oct 1, 2014

Awesome, as usual! Everything was completed in a timely manner.

RonS1945

Oct 1, 2014

Extremely pleased with quality of service, friendliness of staff and exceptionally clean facility..Took great care of our '99 Jaguasr XK8..Repairs done in timely fashion - pricing competitive.

Sxy

Sep 29, 2014

wonderful experience, if you plan to buy a luxury car, come this dealer!

Lisa

Sep 28, 2014

Always a good experience when I get my car serviced at LRJ Minneapolis. Everyone is wonderful, Thank you!

nora_rottier

Sep 26, 2014

Great experience. Nick, my service advisor, was very professional and got me into a loaner right away while they worked on my car. It's always a great experience there. Everyone very courteous and friendly.

Denny

Sep 23, 2014

Last week was a professional and pleasurable experience at JLR. It was my first time in for service, but I was welcomed as if I were a long term customer. From the service write up to the payment of the bill, (including the complimentary shoe shine) everything was top drawer. I had numerous electrical problems which Steve P took on and ablely resolved. The loaner was everything I expected from a 5 star firm. Great job!

car guy

Sep 22, 2014

They know their stuff, and explain everything in detail.

JKE

Sep 22, 2014

I took my F-Type in for it's first service. It was a great experience from beginning to end. Steve and Mike were fantastic!

JKE_MN

Sep 22, 2014

I took my F-Type in for it's first service. It was a great experience from beginning to end. Steve and Mike were fantastic!

Cathy R

Sep 16, 2014

I appreciate the promptness of the repairs, the courtesy offered and the facilities. Jerome made me feel important and answered all my questions. His professionalism is the best I have seen in my encounters with all dealerships.

Srinivas

Sep 16, 2014

Moved recently and went for service, Nice reception and waiting area

NWPLT

Sep 12, 2014

Just moved and needed some help with my car. The staff at Land Rover, as always, was helpful and informative. They answered my questions and asked a few important ones as well. Thanks.

Naomi

Sep 5, 2014

Thank you to everyone for your hospitality and gold-star service. Greeted by name the minute I walked up to register even though it was my first time there. I felt like my car went to the spa. It drives so much better after being serviced. I'll be back in 5,000 miles! Thank you!

Lbazzi

Sep 5, 2014

This is my second visit to Land Rover for service/maintenance. Jerome, service advisor was more than helpful & his service was better from my last visit. Overall employees are not friendly, seem to always be upset, unhappy, and need to be more personable and smile to customers. Definitely not the service that I expect from Land Rover! Whenever I drop my husbands car to Mercedes they greet me from outside the door and make me feel welcomed and like a true valued customer. Land Rover should take some tips from Mercedes on customer experience.

Mark & Cari

Aug 24, 2014

Just took delivery of a new '14 RRS. Very happy with consultative selling and service approach of dealer representative Greg Gagne. Very pleased with this dealership.

Xiaoling Yu Olson

Aug 24, 2014

Lloyd White is very good dealer that I bought a car,he has more experience and he is very kind,nice person.I will tell my friends about him,he is very helpful and thanks very much for his help.

Randy Reichert

Aug 19, 2014

Great Service! Thank You Very much! I have bought 2 Jags and have enjoyed both of them and have always had Great Service from the dealership

jonbenson

Aug 19, 2014

Erik was excellent from day one to the day I picked up my NEW CAR!Professional, courteous and friendly!I would definitely recommend this dealer.Jon Benson

krengeldental

Aug 15, 2014

I ordered a RR 2014 online, ready to be picked up in late August. It came in at the beginning of August, 3 weeks earlier than anticipated! I was very pleased with the customer service I received. Highly recommend working with Greg and Jeremy every time!

Henry

Aug 14, 2014

great experience! definitely will introduce my friends there and will come back!

bkondratyuk

Aug 14, 2014

I have owned diffarant kind of cars in the last 12 years and jaguar is the one that stands out to me, not only for the quality and looks! But for the survice they provide, Stive and Kelly at the front desk were very professional! And they are perfect people to represent jaguar to my opinion. Thank you Stove& Kelly

kren0063

Aug 14, 2014

I was very happy with my recent purchase of a brand new RR! Greg and Jeremy were very helpful in finding the car of my dreams and making it a reality! I would definitely recommend this dealer

Curt

Aug 5, 2014

Overall our experience was good with this dealership, Greg our salesmen answered all of our questions and returned phone calls promptly, the vehicle was prepped and detailed when we arrived ready to go, our sales man provided a detailed orientation of the vehicle before we took delivery and answered all of our questions. Do to the fact that we had purchased one of the first 2015 Land Rovers Evoques on the lot there were some options that were in question after we had picked up the vehicle, this was all straightened out with a phone call to the service department. Thanks Again!

LRFan

Jul 27, 2014

This was our first Land Rover and naturally we had A LOT of questions. Lloyd spent most of the day with us checking out different models, answering our questions, and ultimately bending over backwards to close the deal. They treated us well and we left feeling very confident that we got a great deal on a great ride.

Christa Groshek

Jul 21, 2014

I had a great experience with Jeremy at Jaguar! Jeremy was very helpful and he was able to get me into the exact car I wanted at a fair price! It was my pleasure working with him.

foster chapman

Jul 16, 2014

Couldn't be more pleased. Steve Palmer was the customer service person I dealt with and as in the past everything was done correctly and in a timely manner.

jjsims

Jul 16, 2014

my salesman Jim May is a Great Guy Very hopefully and the entire crew was a joy to work with from Ruth the receptionist the business manager to the person who look at my trade in Great Job one and all

abriandoran

Jul 11, 2014

My "engine coolant low" warning light was displayed on my XKR, but on checking, the level seemed fine.The problem was explained very well to me by the technician, Mark. A couple of new parts were needed which were shipped in overnight. Meanwhile, Steve fixed me up with a loaner, and called me the following day when my car was ready to pick up - all nice and clean!Always great personal service, I love it.

drew.hueler

Jul 9, 2014

GREAT service. As always, the team at Land Rover did a great job taking care of my vehicle, and getting my car done quickly.

LR RRS owner

Jun 25, 2014

Great Service. Sales is great (Ms. Theresa). She helps me with finding the right car for me and do her best with getting the car as soon as they can. Almost no waiting. Saving time and excited.

pmiller1995

Jun 20, 2014

I recently had some complications from surgery and had my valve extension blow while going back and forth to the hospital. I was able to get a spare put on with some outside help but was not comfortable with the readings on my dash and having the spare on my car while needing to get back to the hospital for an appointment. I hoped to stop by the land rover dealershio on my way to hopefully get some reisurance on the spure of the moment. The service tech(Nick) took the time to quickly listen to may story(bad day,bad surgery, complications and testing) and quickly help me by putting my mind at rest on the gauges on my dash. He then grabbed the tire that was bad told me to get on my way and he would call me soon and I could stop by and get the tire put back on!! He called me before I even got back to the hospial for my tests and told ne I could stop and get the tire back on!! It was a blessing on a very bad day.......... I could not worry and get back to my issues knowing that Nick had it taken care of and I could stop and get my vehicle back together and that part of my isuue(bad day) in order.Bottom line Nick read the situation,put me at ease, and quickly got me on my way with with a more critical personal issue! He then responded with the solution and put my mind at rest with in a couple hours as he said he would.What a relief. I'm still dealing with my personal surgery issues, but not my vehicle.Thank you Nick!!

Brian Soller

Jun 19, 2014

They put in new brakes on my range rover sport. Great service and great loner car.

HappyS

Jun 11, 2014

It isn't fun when the car has a problem, but the great experience at this dealership makes up for it - I always like to go there. Beautiful facility, Very friendly, helpful people, fast service and great quality. I highly recommend it!

J Olson

Jun 9, 2014

As usual Nick S. Is a top notch person to deal with. Everything was done promptly and reasonable and expected cost. It's nice not to have extra "repair " surprises as I have found at other car dealers.

Drjo

Jun 9, 2014

Such a pleasure to deal with this dealer and the service adviser -Nick Sparrow.(all of the staff there actually). Always personable and pleasant greeting from everyone as you peruse the fab Autos.

lowmileageJag

Jun 6, 2014

I have always had my Jag serviced by a small shop but decided to try the dealership this time for a simple service/oil change before a long road trip. Getting registered on arrival was worse than checking into a hospital for a first visit, way too much time sitting while the service rep gathered information and input data. The actual service seems to have been solid albeit pricey. They recommended fresh brake fluid which my previous service provider had also recommended six months ago. No one tried to upsell me. The waiting lounge was comfortable with good wireless so I could get work done. The experience was, overall, a good one. I will be back and hope when there's something a bit more complicated I will be treated fairly.

cleab

Jun 3, 2014

As always, the Land Rover dealership in Minneapolis has great customer service. They kept me informed of my repair status, looked up my warranty to ensure I wasn't paying for more than I needed to, and their waiting area cannot be beat. Plus they gave me a ride back to work once they determined the work could not be completed fully until the next day.

LandRoverLover

May 27, 2014

This dealer was fast and efficient in giving me everything I wanted in my new Land Rover. I highly recommend them for their expertise and knowledge in which made my purchase very simple and stress free. Don't buy from anywhere else if you want to be 100% satisfied.

Steve Brehm

May 27, 2014

It's always great doing business with friends, and thats how I feel everytime I stop into Jaguar Landrover of Minneapolis. Doing business with folks who truly understand what customer care and support is all about makes buying and maintaining a car a truly fun exprerience. This team of professionals has earned a 5 Star rating for sure!

AC653

May 27, 2014

Very knowledgeable dealership. They cared about what I wanted in my new Land Rover and they got it for me. Customer service is A-1 and the facility is impeccably perfect. If you want to purchase a Land Rover this is the place.

kadingas

May 27, 2014

Knowledgeable salesperson. Slow paperwork but it always is with growing rules. Even took me out for a Jaguar Ftype drive while waiting for the Land Rover papers. Truck has been great so far and would go back to them again for future purchases.

Angilea

May 24, 2014

Sunday aftetrnoon I noticed a "Service" light on the dash. I inquired only to find out my Break pads were worn. First thing Monday I called Nick in Service. After a round of phone tag, we got in touch. My service was scheduled for later on that day and a car was provided for my use during the time of serivce. This experience, along with all of the others was seemless and timely. The only downside was that the car provided to me was a new and sporty little Evoque! Not exactly the sluggish LR4 I am used to...all that speed and response time got to me and not even two blocks away and I received a Speeding ticket!! OYE

Naner

May 24, 2014

I have had a lot if different types if cars and visited many different service shops, but the Jaguar Land Rover Mpls service guys are top notch. The delightful shuttle driver Jerome got me to work and then picked me up when my car was ready. I've never had to use the shuttle before, but it was super. Adam was so efficient and friendly and answered all my questions. Best service experience I've ever had.

George Robinson

May 19, 2014

I had the car in for air suspension failure from pot holes. After 5 hours I asked about the car and they said they had to fly in another part it would be in at 11 the next day. I called the next day and was told there were complications with water in the system. On the 3rd day I was told I now needed shocks. The car was finally ready on the 5th day. I went in on Monday and got my car on Friday. I was not given calls on the status and was quite frustrated. I talked to them when I was needed to authorize additional charges. It went from $900 to $3500. The manifest indicated that they had some bad parts and had a lot of problems replacing these parts. They were never honest about the problems and from the beginning never kept me informed. So far the car runs good.

Kathleen B.

May 15, 2014

Once again I received great service. Called needing a new battery and light checked out and without an appointment, Steve took care of me and my car. The service team replaced the battery, checked out the light and it was all done quickly and I was able to make my afternoon appointments. Steve is always so courteous and helpful...takes time to explain "car stuff" to me. Nicole is also wonderful...always pleasant, efficient and personable. From the very beginning when I bought my car from Lloyd White---he was terrific---I have had excellent service. Thanks to all of them!

XF Supercharged

May 15, 2014

Call center rep Stephanie was wonderful. Upon arriving to the dealers location to take care of a flat tire change, I felt on trial by the Evening mgr. I explained I got a flat and my wife called in to see if I could get it fixed. The rep (unknown name) told my wife there were no openings until Thursday. My wife called me to see if I wante to book the appointment. I respnded yes and asked her to inquire about a loaner. I was not aware of the process or requirements, but thought it was worth asking. The rep Stephanie said it would be ok to get a loaner and leave the vehicle until fixed. Upon arriving, the person in the garage was very kind and escorted me to a seat and informed me someone would be helping with the transaction and pointed out who that would be. He explained they were on the phone, but would be with me shortly. While I waited, another sales rep asked it I was being taken care of. I thought that was a nice touch. I later found his name to be Anre I believe. Once I was able to enter the Land Rover managers office, I was asked what I was in for. I explained everything above about it could not get fixed for 3 days and picking up a loaner with the exception of the reps name at the call center. The manager looked at me with a puzzled look when I got to the part of a loaner. He then started asking me questions. Who did you speak to? Why would I give a loaner for 3 days because of a flat tire? Don't you have the spare on? Wouldn't you just leave the flat tire and return when it's fixed? Can't you drive on the spare until fixed? Also made statements: I don't see any notes. This is unusual to give a loaner for a flat. I answered all questions, including a call to my wife, who fortunately knew the reps name. The manager then said "Oh, that's probably someone from our call center" implying anything from the call center has no merit or decision making ability. This was very awkward for me as I have nothing to do with how your business is ran. I was simply told to bring car in and leave it with the dealer and pick up a loaner. I felt like a commin theif. A moment later, Anre came into office and told the manager he received a call from a Stephanie at the call center and pretty much confirmed everything I stated. He explained to the manager that it's just a flat and they could squeeze it in the next day. This got the ball rolling and I was then asked for ID, and insurance information for the loaner. I was able to provide all requested documents after a call to my insurance company to email the current copy of proof of insurance. The card I had in my vehicle was expired in Feb 2014 and I had not put the current card in the vehicle. The manager was not extremely nasty, but I don't think he was very customer friendly at the same time. He explained he would put a tentative quote of $400 for the work, but made sure I knew it could be more depending on if the other tires were too worn down to balance with new tire, in which case I could be looking at replacing another tire. I accepted. I ended the transaction with a shake of his hand and left. The next day, I received a call from Steve who explained I have a special tire that was not in stock. It would take 3 - 5 days to arrive. After the flat was fixed, I picked up the vehicle, everyone was very nice and no issues. Once I got to work, I decided to look at the tire that was replaced. It looked fine, I wanted to compare how it looked with another existing tire and found there was rip in the tire located on the same side as the tire replace. (back driver side replaced, front driver side rip). I will be calling to have replaced.

truemanagementlc

May 15, 2014

Call center rep Stephanie was wonderful.Upon arriving to the dealers location to take care of a flat tire change, I felt on trial by the Evening mgr. I explained I got a flat and my wife called in to see if I could get it fixed. The rep (unknown name) told my wife there were no openings until Thursday. My wife called me to see if I wante to book the appointment. I respnded yes and asked her to inquire about a loaner. I was not aware of the process or requirements, but thought it was worth asking. The rep Stephanie said it would be ok to get a loaner and leave the vehicle until fixed.Upon arriving, the person in the garage was very kind and escorted me to a seat and informed me someone would be helping with the transaction and pointed out who that would be. He explained they were on the phone, but would be with me shortly. While I waited, another sales rep asked it I was being taken care of. I thought that was a nice touch. I later found his name to be Anre I believe.Once I was able to enter the Land Rover managers office, I was asked what I was in for. I explained everything above about it could not get fixed for 3 days and picking up a loaner with the exception of the reps name at the call center. The manager looked at me with a puzzled look when I got to the part of a loaner. He then started asking me questions.Who did you speak to?Why would I give a loaner for 3 days because of a flat tire?Don't you have the spare on?Wouldn't you just leave the flat tire and return when it's fixed?Can't you drive on the spare until fixed?Also made statements:I don't see any notes.This is unusual to give a loaner for a flat.I answered all questions, including a call to my wife, who fortunately knew the reps name.The manager then said "Oh, that's probably someone from our call center" implying anything from the call center has no merit or decision making ability.This was very awkward for me as I have nothing to do with how your business is ran. I was simply told to bring car in and leave it with the dealer and pick up a loaner. I felt like a commin theif.A moment later, Anre came into office and told the manager he received a call from a Stephanie at the call center and pretty much confirmed everything I stated. He explained to the manager that it's just a flat and they could squeeze it in the next day.This got the ball rolling and I was then asked for ID, and insurance information for the loaner. I was able to provide all requested documents after a call to my insurance company to email the current copy of proof of insurance. The card I had in my vehicle was expired in Feb 2014 and I had not put the current card in the vehicle.The manager was not extremely nasty, but I don't think he was very customer friendly at the same time. He explained he would put a tentative quote of $400 for the work, but made sure I knew it could be more depending on if the other tires were too worn down to balance with new tire, in which case I could be looking at replacing another tire. I accepted.I ended the transaction with a shake of his hand and left. The next day, I received a call from Steve who explained I have a special tire that was not in stock. It would take 3 - 5 days to arrive.After the flat was fixed, I picked up the vehicle, everyone was very nice and no issues. Once I got to work, I decided to look at the tire that was replaced. It looked fine, I wanted to compare how it looked with another existing tire and found there was rip in the tire located on the same side as the tire replace. (back driver side replaced, front driver side rip).I will be calling to have replaced.

Curtis Davis Jr. - Ronda Davis

May 10, 2014

Paid for a 90,000 mile service on 2004 Range Rover HSE prior to shipping it down to FL. Not cheap - service cost $736.98 and invoice listed many inspections done. One of them listed was brake inspection all around. Mileage at service time was 101,195. Vehicle was delivered to FL within a few days of this service and check engine light was on. Took vehicle into local Sarasota dealership and at 381 miles past service, vehicle was showing 13 fault codes and had warped brake rotors and worn out brake pads. Clearly the brakes had not been inspected and no test drive was done as braking produced violent shaking as noted by local service tech. Still working through the various fault codes and am on third visit to local Land Rover dealer to get vehicle in proper working order. As a code is cleared, another comes up. Last code to pop up is for the catalytic converter. Made copies of all the service notations and fault codes and wrote a letter to the MN dealership reporting the bad service performed. After 4 weeks, no reply. Not only was the service bad but the dealership does not care about how their customer feels.... Based on the other reviews on this site, I am thoroughly confused and do not understand the service my vehicle received.

rondabd

May 9, 2014

This service cost $736.98 and includes (as noted on the invoice) Brake Inspection and Road Test Vehicle. This service was performed on my 2004 Range Rover HSE at 101,195 miles. The vehicle was then picked up from the dealership and shipped to Florida. I received the vehicle with another 140 miles added and then noted that the Check Engine light was on. Called my local dealership in Sarasota, FL and they suggested that I check the gas cap and see if the light goes out after a day. Their suggestion was based on the service having just been done. (Reference Invoice number LRCS229507)I took the vehicle in for service after the light did not go out and at a total of 381 miles passed the previous service mileage. To my surprise, there were 13 faults noted on the engine and the vehicle needed brake rotors and pads all around.I copied all the fault information and the braking info given to me by the local dealership and mailed all of the info to the Golden Valley, MN dealership letting them know that the service they had done was done quite poorly. Neither the brake inspection nor the road test could have possibly been done as the vehicle would shake violently when braking (as noted by my own experience and by the Land Rover service technician here in Sarasota, FL). With 13 system faults showing up, it is clear that the list of other inspections supposedly done, also were either incomplete or did not happenIt has been 4 weeks since I mailed in all the information and I and not received any communication at all from the Jaguar Land Rover Golden Valley dealership. Not only is their service bad but they clearly do not care how their customers feel....

Brian

May 1, 2014

Engine warning light was on my XJR, and I drove in with no appointment. Steve had it checked, and reported that it would take several hours to fix, so he fixed me up with a loaner. Vehicle was ready next day.

lisamcc

May 1, 2014

Nick was very helpful and got me in quickly as well as completed the work quickly. I appreciated a loaner car that met my needs to accommodate 3 kids and car seats.

stacie123

May 1, 2014

Troy Osterkamp is my sales rep and he did an amazing job from start to follow up. I truly appreciate his expertise and taking the time to show me everything about the car.

earlpgray

Apr 28, 2014

Great service from Greg Gagne in purchasing this new vehicle, No problems at all, went smoothly. Very professional atmosphere, very professional sales people and staff.

LR2 & Me

Apr 22, 2014

I bought my LR2 from this dealership and specifically from Jimmy May. Jimmy and the rest of the crew made it a very fun experience. They were honest and though I didn't ask for much, they were willing to do whatever I needed to be thrilled by the time I drove away in my new car.

Humbyrd

Apr 21, 2014

My service was completed in a timely manner. Customer service was friendly and professional. My experience at this dealership has been very good to date.

Cathy

Apr 18, 2014

Jerome, excellent service. Prompt and informative. Very comfortable setting. Waited for service and was not disappointed by the service, cost or amenities at the dealership. Pleasant atmosphere and professional service from checking in to paying for service. Strongly recommend the dealership.

fed up

Apr 16, 2014

This dealership provides the worst service REPEATEDLY. Every time I bring it in, it comes back with a new problem and, of course, additional cost. Once I had the car in 5, yes 5, times to have the brakes repaired. they kept returning it to me with the problem not fixed. Another time they estimated repairs at $2,000. I got a second opinion and found out they were overcharging me (for things under warranty, for rotating the tires when the tires would already be off for something else, etc) and the actual cost should have been half that amount. Most recently I was due for a servicing but I even said to my assistant that I was hesitant to bring it in because I was having no problems and every time I bring it in it comes back with some. I brought it in for a $400 servicing and sure enough, 6 days later the 'check engine light' comes on. They tell me I need another $1,000 in repairs. I am taking it someplace else. The manager has never once apologized to me. He argues and becomes defensive. He even had the nerve to tell me I wouldn't be having these problems if I had bought the car from them. Thus implying they are treating me differently because of that. This is the first time I have felt a dealership is shady and dishonest. I have several friends who also have a Range Rover and they have had the exact same experience with them. Just the absolute WORST!

LR4 Owner

Apr 13, 2014

First time Land Rover owner and first time to Land Rover MSP. Very impressed with the overall customer service and work performed on my LR4. I will most definitely have future service performed there.

Nordster

Apr 7, 2014

The overall process was great from dropping the car off to getting the car back. I was told they would need the car for 2 full days and was surprised when they called me the morning of the second day saying it was ready. The loaner was a great car as well.

Jn9ne

Apr 5, 2014

Nick was my service provider he exceeded all expectations. My car came back in great condition! He communicated everything that was going on with my vehicle. He gave me a car for the day and it had a couple problems so he switched that out no problem. Overall great place and great people. I've never had a bad experience!

Cheri

Apr 2, 2014

Excellent service. Henre is always a pleasure to work with and does a superb job getting everything taken care of!

Erik

Apr 1, 2014

Had my car in today to get my Winter tires swapped out. They had the loaner car ready to go when I arrived and also notified me that I was due for a 24,000 mile maintenance (free under warranty, so why not!). Service was completed in an efficient manner. Got a call a few hours later (the call everyone fears will come with an upsell for some unnecessary service), just to say everything looks great and it's ready for pickup! Arrived to a clean car ready to be driven away. In at 7:30am right on schedule, out over lunch right on schedule. Kudos!

Mike

Mar 31, 2014

Bought my first Jaguar from Marwan and Paul, fair, comfortable experience.

Potential Customer

Mar 30, 2014

I contacted the dealer via Cars.com to request more pictures as there was only one in their listing. I received emails saying they would be in touch and promoting the dealership, but never received the information I requested or any contact other than a general "Thanks for Contacting Us" and sales promotions (not about the vehicle i was interested in).

Paris

Mar 27, 2014

I was there yesterday for service & customer service has improved to a great extent. Jerone helped me out and he was very pleasant and made sure I left with a smaile on my face. Remarkable!!

Laura

Mar 25, 2014

I always appreciate the prompt service, friendly staff who explain everything up front, and the convenient appointment reminders I receive via email.

Interior Design Guy

Mar 22, 2014

Been coming here for 14 years with four Jags over the years. Great facility ,fair prices and excellent service.....especially with my service consultant, Henri Rajtar.

Designboy1

Mar 22, 2014

Henri assisted me in many ways..... Helped me get the car towed to the dealer, kept in touch with me as service progressed, offered a loaner which I didn't need in the end and made sure all went smoothly......always a good experience here for the last 14 years.

jbordson

Mar 22, 2014

Great service experience - Jaguar Land Rover delivers services in the best interests of the customer. With my recent service I worked with Nick Sparrow and he went above and beyond to address a concern and delivered an exceptional outcome. I've been very happy with my purchase a couple years back and the services provided. The only reason I rated price as "Good" is that costs are at a premium compared to alternatives, but I feel highly confident in the level of quality and service to make this my only choice for the care of my vehicle.

GlenJohnson

Mar 13, 2014

Jerome was friendly, he kept me up-to-date on the status of my vehicle, and he was helpful in explaining what work needed to be done and what could be saved for another visit.

SC Sport

Mar 12, 2014

From drop off to pick up - excellent communication, friendly atmosphere and quality service work.

The Killer Forehand

Mar 4, 2014

I've owned three LRs and soon a fourth! There's plenty of reasons I can't leave the crew at JLR of Minneapolis. The guys in Sales (Paul, Craig and Troy) make the buying experience accommodating and pleasurable every time; Adam and Dean in Finance always broker the best possible rate; and I can't leave out the Service Department (John & Floyd who oversee my Service Advisor Nick, though let it be said you can't go wrong with Adam or Jerome either) who make bringing in the rover an absolutely hassle-free experience...I'm either in-and-out or on the rare occasions the service is more major then I'm immediately out the door in a Jaguar or Land Rover loaner without fail! At the risk of sounding overzealous by giving the shout-outs, I do so only to show how personal of a relationship being a Land Rover owner has become thanks to everybody at the dealership. It's also worth-noting that JLR is the only luxury-brand dealership in town that also provides owners with "Driving Experiences" whether it be at lifestyle, off-roading or track events. Nothing like really testing the vehicles' mettle when it's not your own! Talk about really showcasing the vehicles' abilities and the confidence that comes with it as an owner when you've been able to push it more than you ever will be required to. I'll close my review by saying I'll forever be a Land Rover owner for life. Thank you, JLR of Minneapolis, for having me!

killerforehand21

Mar 4, 2014

I've owned three LRs and soon a fourth! There's plenty of reasons I can't leave the crew at JLR of Minneapolis. The guys in Sales (Paul, Craig and Troy) make the buying experience accommodating and pleasurable every time; Adam and Dean in Finance always broker the best possible rate; and I can't leave out the Service Department (John & Floyd who oversee my Service Advisor Nick, though let it be said you can't go wrong with Adam or Jerome either) who make bringing in the rover an absolutely hassle-free experience...I'm either in-and-out or on the rare occasions the service is more major then I'm immediately out the door in a Jaguar or Land Rover loaner without fail! At the risk of sounding overzealous by giving the shout-outs, I do so only to show how personal of a relationship being a Land Rover owner has become thanks to everybody at the dealership. It's also worth-noting that JLR is the only luxury-brand dealership in town that also provides owners with "Driving Experiences" whether it be at lifestyle, off-roading or track events. Nothing like really testing the vehicles' mettle when it's not your own! Talk about really showcasing the vehicles' abilities and the confidence that comes with it as an owner when you've been able to push it more than you ever will be required to.I'll close my review by saying I'll forever be a Land Rover owner for life. Thank you, JLR of Minneapolis, for having me!

lburg

Mar 3, 2014

Had to have a few things taken care of this morning - Dean Greenig did a great job to take care of my Range Rover and did his best to get things covered under warranty. Great service - NIce touch with shoe shine while you're waiting!

lisampls

Mar 1, 2014

Went in this past week for my 30,000 mile service for my 2011 Range Rover Sport. As I was doing my paperwork for the loaner vehicle, I realized that I didn't have a drivers license on me - I had lost it a few days before. Instead of telling me to reschedule, Nick patiently waited for me to track down a picture of my license, which had expired, and he then took the time to call the DMV to verify it was valid. Totally above and beyond what he needed to do. With the day I was having and had I been in his shoes, I absolutely would have told me to come back! But he made it work and the team, once again, did a great job servicing my vehicle.Doing business with a dealership that makes my life easier is really important for me....Jaguar Land Rover Mpls does that for me and it's very likely that I'll stick with them when I purchase my next vehicle.

45degrees

Feb 28, 2014

Great servicestart to finish! Nick in service handled my service request with the professionalism that I expected. Everything was fantastic! I'd highly recommend Land Rover of Minneapolis to anyone that asked.

Evoque2013

Feb 27, 2014

I had my car picked up at my office using the Concierge service and was left with a great loaner vehicle. I was having the Value Guard package installed that I purchased with my new Evoque and Jerome my service advisor was very helpful and kept me informed every step of the way. Ben the shuttle driver was also great - I kept him waiting 10 minutes when he dropped off my vehicle and he was so courteous. My car was done even faster than expected and came back to me looking amazing! The customer service JLR Minneapolis has been top notch every step of the way!

Coops

Feb 26, 2014

I purchased my vehicle in August 2013. The service was great, but the process took forever. I not only was told they couldn't complete the purchase on a Friday afternoon because they close at 5pm, but when I came back the following Monday, the paperwork took 3 hours.

2003. Discovery fan

Feb 23, 2014

Floyd and his Land Rover Techs were able to get me on the road again!

dolphsherren

Feb 22, 2014

I was always told what was going to happen and what was being found (though I don't always understand everything I am being told due to the highly complicated nature of Jaguar cars). People are always courteous and helpful. Having a late model loaner provided was a real bonus as my car was in service for about two weeks. It is usually an expensive trip, but I suppose that is the nature of Jaguars, and if the repairs fix the problem and extend the life of the car, I can look at the price paid as an investment in great driving into the future. I enjoy driving my 2004 XJ8 and am glad to have superior service available locally.

Lisa B

Feb 18, 2014

I have been bringing my car to this dealership for repairs for a few years now and always get the best service!

ellalucia

Feb 17, 2014

I have been getting my car serviced here for a few years now and always get good service, they are very good with follow up and keep me informed of what problems they see and cost associated with the issues.

ajitapr

Feb 12, 2014

Very courteous and letting us know upfront of the options that i have. They worked hard in getting me the best solution, thus saving me quite a few hundreds of dollars. You guys rock!!

LandRoverfan

Jan 30, 2014

I recently purchased a vehicle from this Minnesota dealership. This happened to be my first experience with purchasing a luxury vehicle. The customer service and personal interactions were top notch and exceeded expectations. I am definitely a Jaguar Land Rover Minneapolis customer for life.

Kurett1

Jan 18, 2014

Great service, nice to walk in and be fully taken care of. Called for appointment all things were recorded properly and were addressed. Received a wonderful loaner car. Called when the car was complete. Car was even washed when I picked it up. My only comment to make the service fully outstanding is to vacuum the inside if the car as well. :)

Chap from Duluth

Jan 17, 2014

This is my fourth car from JLR Minneapolis. The purchasing process was pleasurable each time, and the dealership has always worked hard to address my concerns. I would recommend them without hesitation.

Troy & Monica Wilson

Jan 17, 2014

Thank you Ashlee Stachowski, we love our 2014 Evoque!!! You were so great to work with....very friendly, explained the new car to us so well, it was a great experience & worth the drive, loved the friendly staff & the nice dealership....thank you Monica

PaulSharp

Jan 17, 2014

This is our fourth used vehicle from JLR-Minneapolis, each purchased through Leo Starr. Each time he was courteous, friendly and made the purchasing process very enjoyable. One of the vehicles was not plain sailing, and Leo and the dealership as a whole knocked themselves out to make things as right as they could be. I live up in Duluth, and the dealership is always ready to accommodate the complications about when I can leave off my vehicles for service and pick them up after. I have no hesitation in highly recommending them.

Adam C.

Jan 16, 2014

Fantastic buying experience. Professional, courteous and straightforward. I can't say enough good things about this dealership.

Rocky

Jan 16, 2014

Great service, had a very nice loaner car, called when my car was ready and everything was great

Scott FluidD

Jan 16, 2014

Great dealership good customer service very nice service dept very happy with my experience Milan toured me to the service dept very informative on vehicle functions I recommend this dealership highly .

jforce

Jan 15, 2014

Brake service. LR3 eats brakes. Service was set up quickly, the work was done when expected and I was contacted in a timely manner to pick up vehicle. This is typical of my experiences with the service and service tech's at JLR Mpls.

Davenpob

Jan 9, 2014

The best service that I have gotten!!! I have purchased many cars and this was the best service I have had. Such a friendly staff and that makes the difference. I would come back to this location for future purchases.

tomnewton

Dec 30, 2013

I brought my 2012 Range Rover Sport in for 2 year service. As always, the experience was excellent. Everyone is great to work with, from the person greeting you when you bring the car into the garage, to the check out counter, and especially Adam in Service. Adam continues to provide personable, and excellent customer service. I have shared this stellar rating because I am never disappointed with the service or my experience at this Dealership.

KathyBurns

Dec 27, 2013

Even though I had to wait 8 months for my new 2014 Range Rover Sport, it was well worth it. I previously owned a 2010. As much as I loved that vehicle, there are many improvements to the new one. My sales person, Rolf Essman, has sold my husband and I a total of three cars which is why we keep going back to him. He's the best!

jknutsens

Dec 26, 2013

We had issue s with a leak in our sunroof as well as a starter issue that left our car stranded. Our car was stranded and the team we worked with went above and beyond to get our issues resolved. They setup a tow truck and called right away in the morning to update us on the status. The communication was amazing and when completed I found they washed my truck. I

LenFernelius1

Dec 21, 2013

Recent experience with replacement of 2010 Jaguar AM Radio Module was excellent; Service Center had to first procure the device from non-vendor supplier; they located this part quickly and obtained a 30% reduction in price from new; installation was arranged quickly and the replacement was installed in about 1 hour. Henri went "above and beyond the call", to deliver timely, cost-effective, service on my behalf. What else could one ask for ?

Beth Realtor

Dec 18, 2013

I have always had the absolute BEST service every time!

HHempel

Dec 17, 2013

We recently purchased a new LR4 which we love. I wanted a bright red one, which they were able to locate for us in the US and have it shipped in just a couple weeks. The car is beautiful. My husband needed some additional work done in order to pull his heavy trailer. I dropped it off for service and was given a very nice Range Rover to drive while ours was in the shop. The car was ready the same day. I'm very happy with the ease of the entire process.

Happy customer

Dec 13, 2013

Another great experience at Jaguar Land Rover Minneapolis. All repairs were accomplished successfully, under warranty and in a very timely manner. The only problem taking your car in for service at this dealership is not buying another one of the gorgeous machines they have on the floor. You could spend the whole afternoon taking in the new car smells and ogling the curves and burled walnut.

Eve

Dec 10, 2013

I had to take in my vehicle due to a check engine light came on. They were not able to repair it that day but put my car at the top of the repair list the next day. They are consistently friendly and keep me informed on the repairs needed and how long they will take. The only downside was they were not able to give me a loaner this time.

jayhawk67

Dec 10, 2013

This is the seventh vehicle I've purchased from this dealer. They are professional, welcoming, service oriented and interested in making sure your visit is a pleasant one. I have and will continue to recommend them.

LawStudentAndILoveMyJag

Dec 10, 2013

I never understood why car owners take their cars to the dealership for service. Then I bought a used Jaguar and brought it to Jaguar Minneapolis. Excellent customer service, complimentary loaner, comfortable waiting area with amenities, quick and easy scheduling, the list goes on. Just last week my "engine overheated" warning light came on. I was about 10 miles from the dealership. I called, left a message that I would be coming in, dropped off my car, and was back on the road in a loaner within an hour. Stephen Palmer in the service department has been an excellent liaison. I recently picked up my repaired car and the bill was reasonable. I have seen the light; dealerships--at least this Jaguar dealership--are the way to go for service and repairs.

LawStudentLovesHerJag

Dec 9, 2013

I never understood why people take their cars to dealerships for service until about two years ago. I bought a used Jaguar and brought it to the dealership for an initial inspection. I have had repairs done on the car periodically over the two years (thermostat replacement, new tires, various other things the names of which I don't recall) and I have been consistently impressed and pleased with the friendliness of my service rep, Stephen Palmer, as well as the ease of getting my car in for service, and the availability of complimentary loaner cars while my car is in the shop. Contrary to popular myth, the cost of repairs is not that much higher than at other garages, and the small price difference is worth it for the peace of mind that comes with an established, accountable service provider. I've been converted to a dealership-goer, and I love my Jag.

Jag buyer

Dec 5, 2013

Very impressive facility, sales (Eric) and others were very professional and accommodating. I was very happy with whole process

Don

Nov 30, 2013

The service and facility are great. I always enjoy talking with Rolf. I like it that you give me a car to use while my service is being done, although this time they couldn't. Its hard to understand $207 for oil change and tire rotate. I drive in from Fargo, ND, 500 mile round trip for this service and I will be back. Thanks Don Wold

TSJ

Nov 27, 2013

Unfortunately, I find the service at this dealer deteriorating - from the just average customer service to not fixing things the first time. I've been coming here for 8 years now and have decided that I will be taking my vehicle somewhere else for service in the future. For the second time in the past few years, I've just returned from picking up my LR3 to have earlier repairs redone. The first was the vehicle's gears not engaging and it would just rev up and it wouldn't move. I had to have it towed to the dealer. After a $900 repair I took it home and a couple of weeks later the same thing happened. This time they said something fell inisde the shifter and it was an easy fix. Of course, this made me wonder what I paid $900 for earlier. This time I brought it in because I kept getting a transmission fault warning and the vehicle had limited gears available, several warning lights came on, and none of the guages worked. The day I brought it in, all the warning lights went off with the exception of the check engine light. So they looked it over anyways, and determined that a brake light switch was bad which they replaced. Again, a few weeks later the transmision fault warning started coming on again periodically. Finally it stayed on such that I couldn't drive it so I brought it back in. I was able to manually reset the transmission fault by pushing down the parking brake while applying the foot brake so that only the check engine light remained on when I dropped it off. After having it for 2 and 1/2 days, I paid $165 for them to tell me that they couldn't find anything wrong with it. They did give me a loaner car for the duration which was nice.

henk boon

Nov 25, 2013

in time ..repair done well ..pleasant service with a smile!! Thank you

Dorothy

Nov 24, 2013

I came into the dealership unexpected one morning after work because none of the odometers on the dash were registering.I couldn't tell how fast I was going or the fuel amount etc I was able to get a great loaner I kept for a 8d while the repairs were diagnosed and worked on.Steve kept me informed of the progress. It was a blessing since I needed the car for the six of those nights for my commute to work.Steve quoted me the price which was kinda steep and I was pleasantly surprised the actual cost was $200 less--I was thankful for that.

Bahamas811

Nov 23, 2013

This is the third Land Rover that we have owned and the second purchase from Lloyd White at Land Rover of Minneapolis. Lloyd did a superb job of specifying, ordering, and overseeing the preparation of our new Land Rover Sport. He even researched and negotiated for a higher trade-in value for our former vehicle. Thank you Lloyd! I would recommend him and Land Rover of Minneapolis to anyone considering a Land Rover!

MitchW

Nov 22, 2013

This is a review for mu recent service on my Jaguar. This was a 2 year service but on a very low mileage car so we had to do some thinking as to how to make this work (its a long story). Henre' Rajtar was my service advisor and he was just great. Not only getting the service done, but completely explainging all the (proper) steps involved for my situation and getting the car finished on time. He was just great and I was very impressed with him, the staff in service and the whole service facility since this was my first service there. I would highly recommend him, and the dealership, to anyone needing Jaguar service. I also own a new full size Range Rover and my experience on the buy side was just as great.

MNmoxie

Nov 22, 2013

The service was great. The courtesy rental car even better. Comfortable waiting area and a nice showroom awaits. The alternative is to head to a non Land Rover dealership or service center. No thanks.

J.O.

Nov 21, 2013

Nick and all the staff at Rudy Luther's Land Rover in Golden Valley always bend over backwards. They consistently deliver quality service and a five star atmosphere. They had no loaner cars available on two occasions, but Nick S. managed to get me a car on all occasions. I was even willing to goto Enterprise Rental for a car to use and he found me a loaner any ways. I am on Range Rover #3 and I will be getting #4 from them as well.

Nader Kay

Nov 21, 2013

I had strayed from Land Rover ownership for over 10 years, but recently rejoined the fold. I cannot tell you how glad I was to see Floyd is still at the helm and the department just hums with efficiency. I know my Sport is definitely in good and steady hands! Many Thanks, Floyd and Co!

Rochester local

Nov 21, 2013

Henre' was right there to ask the questions that the mechanic would need to know to repair the car. It turned out that two of the problems could not be done before I had to return to Rochester. But Henre' did give me an excellent description of the problem for the Rochester team could work from. Jasper

jolson1

Nov 21, 2013

I have gotten 3 Range Rovers here and will soon be getting my fourth due to the consistent quality of service, staff, atmosphere, and product.They always seem to bend over backwards in a consistent manner to deliver what seems like 5 star concierge style service. Specifically, on two recent occasions i was in need of emergency repairs, and drove their on short notice. They were out of loaner vehicles and i was willing to go get a rental car down the road. Nick, pulled some strings and managed to get me loaners on both occasions. On another recent drop in emergency visit they took my truck right back to the shop and temporarily fixed the issue until they could get the part.And the waiting area- so nice you don't care to leave.

mplguy

Nov 20, 2013

As always, Mark did my oil change and provided valuable feedback in terms of me maintaining my car. E.g. my arm rest and engine info.

BroncosFan

Nov 18, 2013

I was able to order the exact Range Rover Sport I wanted and the entire process was easy and painless. My sales associate, Leo Starr, was helpful in pointing out options I would and wouldn't use. The entire team at Jaguar Land Rover Minneapolis treated me like I was their only customer.

StarsAlso1, Roger

Nov 15, 2013

I purchased a new Range Rover and had an excellent experience. I visited the facilities which are new clean modern and very inviting. I met Jeremy Schultz who really new his product and placed an order for a 2014 Range Rover with the new 6cy. Turbo charged engine. I also placed an order for my son for a 2014 Sport and because of some family conflicts I needed to change the configuration of the order. This really threw a monkey wrench into the sales process but Jeremy and Theresa Norsted worked with management and Range Rover and I am happy to say found a way to get us what we wanted. Like I said above I had an excellent buying experience and I would not hesitate to recommend Luther Land Rover Jaguar to anyone looking to buy this fine product. I would upload a picture of the fine automobile I just purchased but I don't see that option. From a proud new owner, Roger Kemp

Ahorsesoul

Nov 14, 2013

Service for far longer than expected. 5 hours in the waiting room. I was not told it would be so long.

niekur

Nov 14, 2013

Brought vehicle in for tire changeover and standard service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he did not think I needed the induction service yet, saving me money. He also got my minior repairs done almost for free. All this with a free 2014 loaner!

ejblank

Nov 13, 2013

Greg did an outstanding job helping me through the process of leasing a new Jaguar. He has been great in getting my phone blue-toothed to the car and following up an any questions I have had.

K Hatzung

Nov 13, 2013

After 9 great years with my 04 Discovery, it was time to find a new car. I loved that ride and didn't know how I'd find anything I liked as much. I went back to LandRover Minneapolis and worked with Leo who sold me my first one. I asked about test driving a couple of models but then saw a new LR4 sitting on the floor. I hadn't seen the full 7 seats up and knew immediately that this was the one for me. I didn't even test drive it because I had driven one as a loaner while getting service in the past and knew I'd be happy with it. I've been driving the LR4 for a week now and each day I love it more. It's outdone itself in making me think about my Discovery! And Leo has been great about following up, answering questions about the new technology, etc. My kids want to stop in now because it's so fun to check out the great cars there and they are all so welcoming. I know I'll get great service in the future because of how i've been taken care of in the past. So check them out, your won't be disappointed!

LR2 owner

Nov 13, 2013

The purchase went very smoothly. The dealership got me a great interest rate on the loan and explained everything in details. Friendly service

Spiderspice

Nov 13, 2013

Just came in for annaul service. The appointment was easy to set up, got a great reminder email that I could add to my Outlook calendar and a reminder call as well. Everything was on time and very professional. Check out was easy as well.

believer in great customer service

Nov 10, 2013

I made an appt in advance for service and dropped my car off the night before the appt so they could have the entire day to work on my car. I also called to confirm my appt and make sure they would have all the necessary parts for my repair. Each time we told the person we talked to that we were from out of town (3 hours away) and would need the car back at the end of the day. My appt was scheduled for 7 am. When I hadn't had a call for an estimate by 11am, I called in and asked how the repairs were coming. I was told they hadn't even started and were working on things from yesterday. When I asked, "did they tell you I was from out of town and need my car back today?", the service person said, "no, no one mentioned that." Well, I think that call got the repair started because they did finish the repair that day. But I also asked for an appraisal of my vehicle and that was listed on the service sheet. But when I came to pick it up, no appraisal had been done. The only one who seemed to feel badly about this was the girl at the desk in the showroom. She apologized and ran between sales and service and tried to figure out why it was not done. They offered to do it then but we had to get going. I was surprised because I figure that an appraisal of a vehicle could lead to a sale. And nothing was done on the vehicle from 7 am to 11 am so there was plenty of opportunity. I felt I was treated very marginally and it was about $1000.00 in repairs, but maybe that is nothing to them. I am hoping the repair is all done well and I believe it was but it has only been 1 day. Hopefully this may help someone else to get treated better.

PJ Sonsalla Young

Nov 6, 2013

I brought our LR3 in for routine maintenance and a minor annoyance with the cruise control. They did a great job on the repairs and kept me informed the entire process. It would've been nice if they were able to move the wood grain from the old piece to the new, but that is so minor. When I came to pick up the vehicle, I had a sensor light on my Range Rover HSE and mentioned it to Jerome who took the time to just check it and go that extra mile even though he wasn't our original service rep. I really appreciated that and will definitely tell everyone I know what great service I experienced and advise to go there. Definitely will be purchasing our next Rover a this dealership.

andy_tu

Oct 31, 2013

Bought an Acura RDX from this dealership. They told us that they do the highest quality check in their used vehicles before they put it on the market. I asked what the outstanding issues if any with the car were. They said the oil is changed and the car needed an alignment which they took care of and other than those, the car was in great shape. The car was still out of alignment as we realized when we drove off. Then the battery died 4 weeks later ( we did not leave any lights on or anything, the battery was just bad). The main key had no batteries in it and so we used the spare one and that one died a few weeks later.

GGLGOOP

Oct 29, 2013

Any time I bring in my Range Rover it comes out with a new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once I had break problems and had to bring it back no less than 5 times. I have several friends who have had similar problems and think this place has the worst customer service of any company in the Twin Cities.

sportsdoc

Oct 27, 2013

Jerome and Harold were professional and helpful. They provided excellent advice and service.

LPM

Oct 26, 2013

Range Rovers are expensive, and I expect top shelf service for my money. This dealer delivers every time. I have purchased two new vehicles from this dealer and shall purchase more in the future.

hildap

Oct 25, 2013

I love Minneapolis Land Rover! All of the staff are great--from the receptionist, sales team, service team...EVERYONE! I will definitely recommend MLR to friends and family!

Scott

Oct 22, 2013

I always feel welcome and taken care of when Im in for service or just to say hello when I'm in the area. From buying through service appointment its all first class. Jimmy May and Adam Nelson are the best.

AshokS

Oct 18, 2013

I have owned my Jaguar for about 9 years now having bought it brand new from this dealership. The service is still first rate and my service rep Henre Rajtar treats me the same today as when I brought the car in for routine maintenance the first time. Everything about this facility is top notch - from the quality of the service to the pleasant environment and yes, even the coffee machine! This time I got a relatively new vehicle as a loaner while my car was being serviced/repaired. The final price ended up being lower than the initial estimate.

Lisa S.

Oct 18, 2013

Jerome scheduled our two Range Rover vehicles for service and gave us a new Land Rover LR4 loaner vehicle to use in the mean time. Their service center is clean and the staff are professional. Overall experience was positive.

RG

Oct 18, 2013

I have taken my car in twice for service now and have had a great experience both times.

ashoksinha

Oct 17, 2013

This is a professionally run dealership and service facility. Everything about the service is top notch, including the coffee and snacks. From the courteous and friendly staff to the pleasant and clean environment, my service needs were taken care of promptly. The service agent, Henre arranged for me to have a loaner vehicle while my car was being serviced. The needed service was performed as agreed upon and the final price ended up being less than the original estimate, which was a pleasant surprise! This is truly a first rate outfit and I would recommend them to anyone without hesitation.

jkellyiv

Oct 16, 2013

Henre continues to provide me with excellent service. He goes out of his way to ensure all items are captured and takes the time to explain everything to me.

Cathy

Oct 11, 2013

Adam is the best! Great service and kept me informed at all times. Answered my questions without making me feel that they were stupid! Great facility too. Checkout was easy!

maraberge

Oct 10, 2013

This was my first trip to this dealership, and I was impressed! Thank you for carefully explaining what service my vehicle needed, and when to schedule any follow up work. I will be back, thank you!

Robyne

Oct 9, 2013

They always treat me like a princess. Only one issue in the years I've dealt with them.

Brian

Oct 7, 2013

Needed a new tire, which was not in stock, but I was given a loaner for a couple of days. Picked the car up on Saturday afternoon, and was pleasantly surprised to see that it had been vacuumed as well as washed! Steve is very reliable and accommodating. Always a pleasure to deal with!

Eric H

Oct 7, 2013

These guys are top notch. I have 3 jags that I have services with this dealership and they always do a great job. They either hook me up with a great loaner, or they're shuttling me where ever I need to go. The entire service team is a class act.

janet226

Oct 5, 2013

Our experience at the dealership was very good as usual. The amenities such as shuttle service, coffee etc. are remarkable.Our complaint for this time was their response time to phone calls. We were having overheating problems & wanted to know if it was safe to drive it to the dealership from our home. We made four phone calls to Henre over a full day before we were able to talk to him. He never returned the 3 calls we made with messages left. He was very pleasant as usual when we arrived at the dealership.The price is usually $1,000 when ever we go for service. I guess that is what you get with a luxury car.

Mike Tierney

Oct 4, 2013

Tire change time for all our cars and the process was smooth and efficient. They store our tires and wheels and make everything easy.

EJM

Oct 3, 2013

Brought in my LR3 for standard maintenance. Everything went as expected, asked them to check the brakes as I noticed some squeeking. Breaks were fine no added charge for which I was greatfull.

LSB - Range Rover Sport

Sep 30, 2013

I was visiting Minneapolis for the weekend and encountered a minor issue on my travels to the cities. I contacted the serviced department on Friday. They stated that they would do their best to fix the issue if they could. I arrived at the service department on Saturday, and within 30 minutes I was on my way out with the issue fully resolved. Jerome was in charge of my service and did a great job of making sure I was happy with the work preformed and ensure that the issue was resolved efficiently. He made my experience a very pleasant one. Thank you Jerome.

Meul0010

Sep 21, 2013

Service department should study high end service more - when I pull into the garage the greeter does not open the door for me - a small gesture but something I expect when experiencing a luxury brand. For this type of vehicle - the service should be top notch. Also my interior did not appear to have been vacuumed out as they indicated. I will give a nod to Jerome, who is always very helpful but the more junior staff need to be managed and trained better.

JKE

Sep 19, 2013

I stopped by to look at the new Jaguar F Type and ended up driving one home! It was a very smooth transaction with no pressure. I got what I wanted for my trade. The facility and people are fantastic. Greg, our sales guy, was great.

JKE_MN

Sep 19, 2013

I stopped by to look at the new Jaguar F Type and ended up driving one home! It was a very smooth transaction with no pressure. I got what I wanted for my trade. The facility and people are fantastic. Greg, our sales guy, was great.

Out of town customer

Sep 17, 2013

Jerome as always was helpful, friendly and efficient. He got me in and out on a day that worked for my schedule and with a loaner car so I could get some errands done as well.

Beth-Realtor

Sep 16, 2013

Best dealership in town, would never go anywhere else for buying and repairs

bean

Sep 14, 2013

Quick service completed in half the time quoted. Loved the Jaguar XJL loaner, too!

Aus1ander

Sep 10, 2013

I purchased a 2013 Land Rover Range Rover Evoque from this dealer about a month ago. The entire experience was excellent. All too often, I feel pressured when shopping for a new car, but the salesmen at this dealer just stuck with the facts about the models, provided helpful suggestions, and gave us time to think about what we wanted and shop around. When I returned with the intention of buying a car, our salesman hunted the lot for the right car with the right options, worked on getting us the best price, and even allowed us to separately negotiate our trade-in which made pricing out the deal a lot easier. The only hiccup was a miscommunication on the price of the loadspace mat, which the parts department took care of by offering the part at cost. Awesome experience. Had a minor issue with a rattle in the headliner, so had my first service experience this week. Dropped my car off, picked up a loaner (which was an Evoque Coupe, nice!), and left for work within 10 minutes. Was able to drop off the loaner and get my car easily as well once the work was done. The car was cared for in a professional way, the issue was fixed, and I left happy. Overall a great place to do business with. As with most luxury brands, they have free drinks/snacks in the service department, free loaners that are mostly late year Land Rovers or Jags (at least when you're in warranty), and friendly staff.

Brad

Sep 7, 2013

Another great experience with the service department. Jerome is the best.

Jason0116

Sep 6, 2013

Great group, worked well with us, would recommend to others. Troy worked hard and did his best by the customer, we will definately keep this dealership in mind on our next purchase. 100% satisfaction

Meg

Sep 5, 2013

I've always had a great experience with land rover and their service department. Their hospitality area is wonderful and they are always quick and friendly. They are all about quality.

Brian D.

Aug 30, 2013

Had a difficult diagnosis of rear lights failing which took two attempts to get fixed. Steve was very helpful as usual, and fixed me up with a loaner. The invoice for the second attempt was zero, for which I was very grateful. Car was returned to me in very clean condition.

MLV

Aug 28, 2013

AS I was coming home from work and thought Id just check out the Jaguar convertible to get an idea of prices to compare I was so surprised that they were able to find me something in my budget. they even went out of there way to work on the sale after the car I wanted had been sold. I had an appointment and while gone the financier worked extra hard at finding me the best deal. Everything fell into place and I left that day with my brand new xk jaguar convertible with no panic buttons going off.

jpeters842

Aug 27, 2013

Today was my first visit to Jaguar Land Rover and I had a great experience with the service team! They got me in right away and got me back on the road before I could even complete a conversation I was having with the very friendly staff!

spyder7313

Aug 22, 2013

Discussed with me all items that they recommended to be repaired or replaced before doing the job. Very clean facility and very pleasant to deal with.

Howell Owens

Aug 20, 2013

Had followup on work done earlier, problem with factory part was quickly resolved. All support was great, Tx for the followup Steve.

byusefzadeh

Aug 20, 2013

My Service adviser has taken care of me sine i bought this car. he is the best of the best in customer service and thoroughness. he takes great care of me and my needs.

Mike

Aug 14, 2013

By far the best dealership experience in Minneapolis/St. Paul area.

Janet "viking"

Aug 13, 2013

We are most satisfied with our visit today. Henre' is a very patient & friendly adviser. He explains everything well & listens to our concerns. The other highlight of every visit is Jerome. We always get a ride to JJ's for lunch. Jerome always remembers our name & is prompt. He is a real asset to the dealership.

Alistair

Aug 5, 2013

This is my 5th Land Rover (and I've had 3 Jaguars), and I have enjoyed all of the vehicles, as well as the sales and service experience... except for pricing. The petty haggling drives me crazy. Each year, the experience of trading in my old vehicle (which is meticulaously maintained by me, and by your dealership), is an unpleasant one. This year, i was told the following:a) Luther doesn't recognize the Blue Book and NADA "Excellent" rating as a possibility, on trade-ins.b) I must pay for all outstanding maintenance item (e.g. new tires, new brakes) before the trade-in price is established (i.e. no consideration for normal wear and tear... the vehicle must be brought up to what Blue Book and NADA define as "Excellent" before it is valued by Luther).c) When it's valued, I'm expected to accept the lowest amount in the mid-range of the average trade-in values decalred by Blue Book and NADA.d) The $2,000 discount that I used to enjoy as a repeat customer is no more.

Aj M

Aug 2, 2013

Friendly staff, quick to help, awesome service and very reasonably priced. Definitly will go back!

ExcellenceinEP

Aug 1, 2013

Jerome in the service department was friendly and helpful. The service was on time and Jerome went beyond the call of duty to inquire about third party body work. Follow up was excellent.

henk boon

Aug 1, 2013

as usual pleasant and informative about the repairs what needed to be done.... Nice touch polish the bumpers !! Did not aske for that!! Apriciate the smooth servis Henre!

JClark

Aug 1, 2013

Purchased the vehicle at Land Rover and had a great experience. Recent service visit was in the same category. Nick is thorough and kept me informed along the way. Nothing but the best at Land Rover..

epjim

Aug 1, 2013

Purchased the vehicle at Land Rover and this recent service visit was just like every experience I've had with the dealership. Nothing but perfect! Everyone is helpful and happy. They keep you informed along the way and help you if you need alternative transportation..They are great!

schmitty55

Jul 31, 2013

I described a shifting issue that happened on 2 occasions previously. The vehicle was brought in for inspection & I was very satisfied with the service given

Jason

Jul 29, 2013

Friendly, knowledgable staff. Took some negotiating to reach final price. Salesperson (Ashlee) worked hard to get us the right deal.

DGD,D.C.

Jul 26, 2013

I've never experience such indifference in my life! I was told the service would be 1.5 hrs. and it turned out to be 3.5 w/o explanation. We also talked to a sales rep w/ some moderate interest in a possible trade but no follow-up.

Tpanagiotakis

Jul 25, 2013

Up to now the experience was great. Seamless service. This was probably the best buying experience I had. I highly recommend this dealership. I really liked the new platinum service.

Norma

Jul 23, 2013

This was our first time at this dealer. They were helpful and friendly. Had issues with printing when trying to purchase so the wait was pretty long. Other than that, great dealer.

LeslieKimes

Jul 23, 2013

I continue to be very satisfied with the service I receive at Jaguar Land Rover Minneapolis. For this particular service, the actual cost was almost $200 less than what was originally quoted, so it doesn't get much better than that.

Ben

Jul 11, 2013

My guy Jerome in the service department, is always personable, reliable and professional. I don't have to go in a lot but when I do they never disappoint.

Happy Customer

Jul 4, 2013

I was so impressed with the service and first class treatment I received from the receptionist to the service manager. I was looking for a specific car and a specific color and the sales person was very helpful and followed up. Although I did purchase the vehicle some where else they were more then happy to help me with a service issue on my Range Rover Sport and worked with the other dealer to see that things were taken care of as if I had bought it from them. They are a 5 Star Dealer Ship! As a women customer they were fare ,honest and did way more then I even asked for.

Doogie15

Jul 4, 2013

From the Beginning until the end they were professional and took the time to return calls and follow up with me on the repair I needed done on my new Range Rover Sport. I came to them to buy a vehicle but they did not have the exact color I wanted(white) so I continued to shop the internet and found one about a hour away. After I purchased it there was a problem with the Cd player so i took it to Land Rover for the repair(which the other dealer was paying for) and they handled it like I had bought the car from them. Floyd worked with the other dealer which he did not have to do they are not part of the luther group and kept me in the loop the whole time problem solved very quickly and he even went the extra mile and found out that I had a factory warranty that could be transfered to me for free WOW! And he did all the paper work to make it happen! I am so gladf that I am now connected with such a great group of people if I need them in the future. They more then earned my business I feel like the lucky one and how often do you feel that way when your the one spending money!

The Captaino3e

Jun 28, 2013

Having purchased a used "S" series, I wanted to ensure that a few items it were taken care of properly. From my entry to the Jaguar side to checkout, it was a pleasure to deal with professionals who knew what they were talking about. No issues, an inspection done "right" and some interesting conversation with my contact made for a professional and comfortable experience. I definitely recommend the dealership on all aspects of the service experience.

Katie & Ryan

Jun 27, 2013

Our Land Rover LR2 purchase experience was awesome! Our sales guides Leo & Erik were extremely helpful and accommodating. The facilities were great and all of the staff was friendly and excited for us to be purchasing our first Rover. I would recommend Jaguar Land Rover Minneapolis time and time again. Thanks to them for making our new car purchase so fun!

Mark From Minnesota

Jun 27, 2013

Great experience & I hate buying new/used vehicle's. The process almost always leaves me with buyers remorse....not this time. Friendly atmosphere, no pressure sales team (Ashlee was awesome) We left 2 other dealerships & chose the right one. Note: They are part of the "Luther" family & have access to a large amount of inventory. They offered to drive a vehicle we were interested from another Luther location so we could compare them side by side on site at JLRM versus having us drive to two separate locations. Sealed the deal! Only downer was agonizing over option of buying extended warranty. Finance manager seemed more concerned in regards to expense of repairs versus selling us a bloated monthly payment.

Maddog71

Jun 19, 2013

Service at JLR Minneapolis is excellent. The "Guides" know their Rovers, communicate well and are quick to advise on any necessary or recommended deviations from the initial service plan and estimate. It may cost a little more, but they can get it fixed/serviced right the first time with genuine parts, which means everything when you have a specialty vehicle like a LR/RR.

classichomepainting

Jun 19, 2013

This was the best experience I have ever had purchasing a vehicle! very friendly, helpful and seamless! I could not believe how quick the entire process was! What a great experience!! -Aaron A. Voss

James Gudgel

Jun 17, 2013

Very nice facilities as would be expected by a dealership that sells high-end cars (Jaguar/Rover). But what was unexpected was the friendly, non-pretentious, no-pressure attitude of the sales people. Everyone from the receptionist to the sales people to the finance department were very accommodating and friendly with the feeling like they were "old friends." It was the kind of place where you felt at ease.

jimmymac47

Jun 17, 2013

We had been reviewing the Land Rover on-line and decided to check it out in person. So we located the nearest dealership, which turned out that there was only one in Minneapolis, and went to that dealership. The receptionist immediately greeted us and asked what she could do for us. We replied that we would like to see a Land Rover. She paged a sales associate who arrived very quickly. We told him that we were interested in a Land Rover but needed to see one in person to check it out. He quickly brought a Land Rover around and showed us all the features of the automobile and then we test-drove it. We then told him that we were interested in trading-in our currently vehicle. He did not pressure us but said that his appraisal people could look at it right now. So we let them appraise it while we continued checking out the Land Rover. We then told the salesperson that we needed to get going because of other things we wanted to do while in Minneapolis and he said that he would send me a proposal containing the trade-in of our current car. The next day I did receive said email and thought that the trade-in was very generous and we decided to buy one. So we contacted the sales person by email and said that we wanted to buy one but did not care for the colors that they had in stock. The sales person told us of a shipment of Rovers what was coming in in 10 days and what colors and models they were. We selected one. He then sent me via email the credit applications which we completed and sent back. The salesperson then sent us an email the next day and said that everything was approved and that the car would arrive in 10 days and that he would notify us when it did arrive. It arrived as he said it would and the next day we traveled back to Minneapolis to sign the papers and take delivery of the vehicle. The finance department was easy to work with and explained everything thoroughly. The salesperson then gave us the detailed inspection of the vehicle with a thorough explanation of all the features. We left with the vehicle and the salesperson contacted us a few days later to see how things were going and if we had any questions.Overall it was a very good experience and we would definitely recommend this dealership and salesperson to anyone.

AJP

Jun 14, 2013

They took my car in at the at the time of my appointment. They very quickly diagnosed the problem and informed me of the necessary repairs. The repairs were done in a very timely manner. I was able to return home much earlier than I expected. It was a 370 mile one way trip for me but it was very worthwhile. All of my concerns were taken care of. All of the personnel were very hospitable and treated me well.

Jersey Enthusiast

Jun 7, 2013

I searched the US for a 1994 Land Rover Defender 90 and found an excellent car at JLRM. Sales person was very junior, I felt I had a better engagement with the Finance Head. Once JLRM called me to confirm that they could not support a loan their 'customer service/engagement' plummeted. Once I had found a suitable 3rd party and managed to have loan approved everything started to improve...or so I thought.. Once docs were all completed / signed it felt that I was now just another % of the May 2013 sales quota...I was staggered that no-one called and all communication was one-way. We are very busy, XX will call you etc. When I asked about confirmation of the loan/sale and later transport, I was told that the Finance Head was "busy with customers" (so what was I?). Off course then it dawned on me that it was the last day in May. In short I had no alternative but to use this dealer (they had the unique car that I wanted) but overall experience, customer service and buying process was lacking

DRJ13

Jun 4, 2013

the work was completed on time even after I arrived early. When finished my vehicle was washed and dried. They have a very nice waiting area. Very friendly people.

yellowtruckguy

Jun 3, 2013

Jerome the shuttle driver was very nice. The price of service and parts is very high. I was quoted $1500 for a set of new tires, $1850 for a better set of tires. I can get a new set of the same tires that I have that wore quite well for $850 at Discount Tire.Every time I take my car to the dealership for service it costs at least $1000.

KenB

May 31, 2013

After some initial miscommunications all was made right, and then some! The wife and I purchased a used Toyota off their lot and could not have been happier with the vehicle's condition and the way the whole process was handled by the sales staff. We are picky consumers and Jaguar Landrover Minneapolis did an outstanding job of satisfying us - even after the purchase the used car manager went above and beyond to make sure we were satisfied customers. We cannot get over how clean the vehicle was...even seemed as though the engine bay was steam cleaned!!!

lb

May 29, 2013

Beautiful facility! Everyone is always friendly and very helpful. They get you in and get out with great service!

roverfan2

May 28, 2013

The appointment was quick, easy, and we were back on the road in less than an hour.

Monica and Darren

May 27, 2013

My husband Darren and I have bought two cars from this dealer and worked with Troy Ostercamp each time. He is a standout sales person and more than that, a good person. We would suggest working with Troy without hesitation to anyone that was interested in our opinion. The service department is exceptional. Jerome has helped me a couple of times. He is kind, honest and forward thinking. Darren and I feel very good about our working relationship with this dealership!

Bryan

May 23, 2013

Great Job! I don't normally do reviews and I'm not sure why I have to type 50 characters here. This is why I hate these things. They did a GREAT job and that's the only reason I did not just quit this process.

djeffer59

May 22, 2013

I was disapointed with the charges of $273.00 and nothing was done to my car. They said they put it a computer but no report was provided, can't prove they did that. Service had my car at 8:00am and I had to finally call them at 3pm to find out what was going on. Service should'vecalled me at work by 10am to tell me the results. Then maybe I could've had my air conditioner serviced. I wasted a whole day and nothing got fixed. It was like the first service is a gimme for money to tell you what's wrong. I already knew that when I took it there. I feel like I was scammed. Customer Service needs work on procedure and attention to save the customer some time. I could've got something fixed if they had called me earlier in the day. It was a bad day all around.

mischo

May 22, 2013

Ashlee was fantastic! Very knowledgeable - not pushy, very professional. There was other dealerships we went to that I wouldn't buy from because of the sales people. From the minute we walked in everyone was friendly and the dealership itself was very clean. Would definitely come here for another car. Very satisfied!

BenR

May 21, 2013

Best service department in the Twin Cities! Ask for Adam

BruggMSP

May 20, 2013

We had scheduled our car for service, however in the mean time it developed a leaky cooling system. The service manager had us bring it in right a way and arranged a loner car. They were really nice about the whole issue and treated us very well.

KCEden

May 17, 2013

I thought the personal contact and interest in my service were excellent.

PJK

May 17, 2013

I have purchased 4 vehicles from this dealership. Each experience has been very positive. I have, and will continue, to recommend them to my friends.

SOJKA 22

May 15, 2013

Every maintenance service is convenient and thorough. Everyone is kind, helpful and recognize You by name. Service is fantastic and always feels like a first class experience. My Range rover sport is at 195,000 miles, and has had alot of experience with this dealership.

Sojka22

May 15, 2013

Very friendly, attentive, thorough. Feels like a pampered service at every maintenance schedule. Loaner car for longer services is a convenient and allows to not slow down from work.

JamesLSA

May 13, 2013

Very well organized service department. Work was done promptly and car was washed upon delivery.

Bruce

May 7, 2013

I just purchased my 1st Land Rover, it's a beautiful machine. What sold us was Lloyd White, The way he came up to us and asked if we needed help and his knowledge of the products, Thanks Lloyd.

George

May 7, 2013

Great service, great employees, great facilities and and overall great experience!

"Defeated by a Pothole"

May 3, 2013

The service and quality of service was excellent. I hit the world's largest pothole and it blew my front tire and damaged my rear tire. As I walked around the car to assess the damage to my car, Rolf Essman, the Jaguar GM and Ted Turp saw me from Hwy 62 Westbound and took the next exit to see if I was ok and what help I needed. They called me a tow truck and lined up an XJL that was washed and ready for me by the time I was towed up to the Jaguar location. This is the type of customer service that was out of the blue as they were traveling home from the airport. They did not have to stop, nor did they have to help me...they chose to. It was a very curtious thing to do and I really appreciated it on a busy highway like 62. That's the type of gesture that makes me want to continue buying vehicles from Jaguar. Thank you Rolf and Ted! The repair work was top notch and they checked the entire vehicle over to ensure there was no other damage. They were very thorough!

Mike Tierney

May 3, 2013

Getting service work completed is always an easy and efficient process. The work is explained thoroughly and done well.

Mike Cusick

Apr 27, 2013

Excellent service across the board. Working with Theresa, Dean and Craig was a pleasure.

Angelarch

Apr 26, 2013

This dealer is absolutely awful! I took my car there to be service a few times and today after spending ALOT of money my car is not fixed! When I asked about why they seem not to be able to repair my car, I was treated with utter disrespect! I will never purchase from them again, it is definitely not worth it. Let the buyer beware.....

Oleschool52

Apr 26, 2013

I always work with Jerome in the service dept and Troy in sales and both consistently do an outstanding job and ensure a great customer. Thank you!

tombo62

Apr 23, 2013

Troy and Range Rover Minneapolis always do a great job with my purchase experience!! Both sales and service are outstanding and they always meet my expectations!

Paul

Apr 15, 2013

Great experience buying car. Made it simple and everyone at the dealership was very very helpful and nice... Wonderful experience

Tim

Apr 13, 2013

Needed new tires and front brake pads. Very thorough review of options, estimate exceeded actual costs, provided completion time and completed task several hours before estimate. Jerome was a very professional service agent. Great customer experience.

jkellyiv

Apr 12, 2013

Henre is very professional, knowledgebale, friendly, and timely with his service. I appreciate working with him every time my car is in need of service.

Mesenburg

Apr 5, 2013

I was at the dealer for less than an hour and the labor charge on my repair was $343.20. They did stay within the $750 estimate however the labor rate is crazy.

Land Rover Fan

Apr 2, 2013

Great experience. Knowledgeable sales staff who help meet my needs in a very low key collaborative way.

abriandoran

Mar 30, 2013

Bought my third Jaguar from Lloyd. Very professional service and an enjoyable experience! Vehicle is undergoing some further repairs prior to delivery, meantime I am driving a new model of the same specification as a courtesy car.

maiwayalways

Mar 19, 2013

Excellent customer/ sales service. This was my first purchaseat Land Rover Minneapolis and it will not be my last. Extremely knowledgeable staff and efficient closing/ delivery. Thank You for the wonderful experience.

CathyR

Mar 12, 2013

Excellent service by Adam and Floyd! Had an issue with my Range Rover Evoque - took care of it immediately. Very understandable and professional!

ckrocco

Mar 12, 2013

Excellent service - very professional. Timely and took care of problems with no issues! Gave me a loaner car that helped me out considerably. Recommend service and dealership!

Greg Gagne

Mar 11, 2013

Excellent transaction I thought the entire process went very smooth and finance got me the rate and term I wanted.

TW Kaiser

Mar 8, 2013

My automatic suspension system failed. The ride became quite rough. I contacted Land Rover Service - Adam - and he said to simply bring in the vehicle and they would check things out. Arrived and they jumped all over my truck. Approximately 1 hour later the vehicle was repaired. Land Rover Service remains their secret weapon - at least for this Golden Valley location.

jbdavis3

Feb 28, 2013

I was very impressed with the whole process with this dealership. I purchase a new used vehicle every 12 months and have never had as good of an experience as i did at the Jag dealership. The salesmen were professional, gave me a more than fair trade in on my vehicle and had a competitive price on the vehicle i purchased. I typically always go through my credit union for financing but somehow they beat my credit unions rate by surprise! i would highly recommend this dealership.

Kevin N.

Feb 26, 2013

Everything from the facility to the quality of people that we dealt with from start to finish was exceptional -- I could not be more pleased with my 2013 Range Rover Sport!

MBrooke

Feb 25, 2013

The entire car buying, financing and delivery process were easy and enjoyable. I would highly recommend this dealership to family & friends, and will come here first when looking for my next vehicle!

The A/O's.

Feb 23, 2013

We bought a used Mercedes from Leohe was great. No pressure, very accommodating. Great experience overall. We would highly recommend JLRofMinneapolis!

Jags for life

Feb 21, 2013

We have been dealing with Jaguar for several years on new cars and can not say enough about how wonderful their personnel and service are. We recommend them to anyone we know who is looking to buy. We love our Jaguar and so much of that is due to the security blanket of service that comes with it. No dealership delivers as they do. When you arrive they make you feel like old friends. We give them a "10".

John Z

Feb 20, 2013

In my experience, Jaguar Land Rover of Minneapolis provides excellent attention to detail and has met my expectations of a quality dealership.

Brian L

Feb 17, 2013

Jerome was very professional, outstanding job. He was helpful and truthful.

Anne Field

Feb 16, 2013

Nick Sparrow got my dead headlight on my LR2 replaced while I waited. I called to schedule an appointment for a replacement but he told me to just come in right now and they would take care of it. And they did! I was in and out in 20 minutes, with a car wash, a bottle of water and a cookie. Great service! I'm a happy customer.

Chris G.

Feb 15, 2013

I purchased a used Jaguar XF Supercharged from this dealer a year or two ago. They have always gone out of their way to help with any issue I've had. The loaner vehicles are fantastic. I always get a new XF loaner. It's a great way to get owner to upgrade. When you purchase from this dealer they give you free car washes for life which is a huge plus for me since I'm local. You drop the car off walk in side and relax while they take it through the wash for you. My only suggestion to the dealer would be to hire more service advisers. They are always busy when I call or stop in. I think they only have two people that field Jaguar service calls.

Michelle Wilhoit

Feb 6, 2013

Adam is my representative. He has been amazing. He takes care of everything from when we arrive tip we depart. Everything is taken care of for me & keeps me informed of the progress when my car is there. I have been very frustrated with the performance of my Land Rover, so having Adam take care of me is one of the few reasons I haven't sold it Michelle

taylor.thieke

Feb 2, 2013

These guys were fast and easy to work with. A very friendly environment with excellent service. If you are in need of a great car at a great price I strongly recommend jaguar range rover of Minneapolis.

chris

Jan 31, 2013

Great customer service and good communication on my repairs.

AJ

Jan 24, 2013

I had the best experience buying a used because I got best trade-in value for my car and got lowest price for used BMW car (BMW of Minnetonka and Motorwerks seems like a robber in compare to this dealership). Also I was very impressed with their after sales service (Basically I reported small issue after 10 days and they fixed it for free and gave me loaner car). Very professional and pleasant sales and service department.

dhelge01

Jan 22, 2013

I'm always treated very well every time I visit Jaguar of Minneapolis. The service department is prompt, fair and a loaner car available if needed. I recommend the dealership to my friends and family. Henre is a pleasure to do business with each time. Thank you!

Michael

Jan 17, 2013

Henre is the best service advisor. He is extremely cognizant of the customer's needs and expectations. The process and communication is always spot on, with no undue surprises. Superior service all the way around.

Katie

Jan 16, 2013

We had a great experience working with Land Rover Minneapolis! We would recommend them to anyone. They were so accommodating and made the process smoother than we've ever experienced.

Jsiering

Jan 16, 2013

very efficient and friendly. Easy to work with, quick service, very clean dealership. Very professional, easy to locate. Love my truck, saved my husbands life in a crash

ccmatty

Jan 15, 2013

As always, the service department, in particular, Henri, was great to work with. He is very knowledgable and seems to have my best interests (safety) in mind. I am never worried to bring my car in for service.

woodstrail

Jan 14, 2013

At first I was going to wait an hour for my service to be done, but I had business so I got a loaner car (loved it!! my favorite part of the service!) then found out I needed tires and a marker, the next day it still wasn't done, the third day I came to get my car. Nice to have a really good loaner, good advertising for Jag also...

SilverBarb

Jan 12, 2013

You are always greeted promtly and service is completed in an accurate and professional manner. Always timely and thorough. I would recommend this dealership for sales and service to others.

Car Guy

Jan 10, 2013

One of the best auto dealerships one could hope to do business with. From theday you pick up your car.....new or used, the attention to detail and appreciation ofyour business is apparent. What makes one business selling similar products better than other...the peoplewho work there. Rover of Mpls is simply the best.

motherbucko

Jan 10, 2013

My wife and I purchased a 2009 Jaguar XF. I was apprehensive since we had numerous problems with our 2000 Jaguar S Type. My wife wanted it, so as a husband I did the research and found Ford no longer owns them and the design is innovative. Still a little nervous, we went with the purchase. We have 2 other vehicles, so this one stays in the garage most of the time. Purchased at over 42000 miles summer 2012, the engine light comes on in January at less than 46000 miles. My thoughts, here we go again. I have a 2007 Lexus ES350 and simply in LOVE. Don't get me wrong, I really like the Jaguar. Very impressive design and power, but I simply need reliability more. My wife calls in and explains the engine light and requests an oil change. The person she spoke with said the engine light could come on if the gas cap is not propertly on. She tried it, but no go. A day later, the light went out. I kept the appointment since we wanted an oil change. Upon arriving, the greeting was warm. I was walked into the office and told the person who was assigned to help me was not around and have a seat. He eplained I could help myself to drinks and refreshents if I'd like. I waited about 3 minutes and a nice agent offered to help since the other gentleman was not back yet. The agent went over the cause of the appointment and explained even though the engine light is off, the codes will remain in history to tell the issue. He then went on to explain it would cost $215 for the diagnosis. I explained to the agent that we purchased an extended warranty and I was not comfortable paying the additional cost. He went into his agent mode and explained all about the warranty's and such. My thought is wait and see what happens then, not going to pay. My mind is really racing now, thinking I should have talked her into a Lexus, oh boy. I go to the waiting area and about an hour into the wait, another agent arrives and gives me great news. He was confident the cause would be covered under our extended warranty and said the automobile needs a thermostat. It would take another hour if I was ok with the wait. That was the kind of customer service I am accustom to. Another hour went by and the agent came back to explain everything is installed and the vehicle is in great condition. I was very impressed with this agent. I wish I had remembered his name. The receptionist was also very helpful. She saw me struggling to find something to write on during a call I was on, and handed me a posted note. I got the keys to my vehicle and proceeded to the garage to retrieve. I appreciated the wash, which I held off on due to the appointment, but I had to dry the car off. If the car was dried off and wheels cleaned, this would have put my rating above and beyond. While I was drying the vehicle, an agent did come out and offer to help me, but I was almost finished by then. I have to say, they are not at the superior level of excellence, but I can tell they are interested in trying to achieve this level.

PradeepSunderapalli

Jan 10, 2013

Very friendly and kind in service. Understood my servicing issue with patient and worked on it really well. However, it took couple of days to resolve. I appreciated and assume that it took time to get the parts and till then I was offered a loaner car which worked for me. Special Thanks! to Henre Rajtar (Name of the Employee at Jaguar Dealer, Minneapolis) who worked on my issue to resolve in a very friendly way.Thanks, Pradeep Sunderapalli

Ralph Burrell

Jan 9, 2013

The service department is one of the reasons I have bought 7 vehicles from them, plus they treat your car like it's their own.

Biesty

Jan 7, 2013

We've always done our service with this dealership, we will always come back whenever something is needed. They are fantastic! Wonderful dealership, would recommend it to anyone.

Lee Aman

Jan 5, 2013

Lloyd was very knowledgeable on the vehicle, took care of us while waiting and respectable of our concerns. He helped me move my belongings to my new car. Lloyd showed my wife and I where the service area was and how to get there, and who would help us if there was service to be done on the vehicle.

Mmr1352

Dec 31, 2012

Steve Palmer is the best. Worked with me for a number of years and always treated me with the upmost respect and found me the best price for my needed repair.

slutzke

Dec 27, 2012

Jerome Bauer was very thorough and friendly and he arranged for a ride to a store while we waited for the service to be completed.

Dr. Jack Zimmer

Dec 26, 2012

As mentioned above, the service dept from Service Manager John, to Paul Palan Shop Manager (handles all the big ones not covered by the'book')Henre assigns work orders and artfully handles difficult service customers-a very nice man. The shop techs are all very knowledgeable and professional. A delghtful place to do business all around.

Farzad

Dec 25, 2012

I've now leased 2 cars from Jim May at Jaguar Land Rover Minneapolis and have only the best things to say about the experience. He worked hard to match my preferences and budget, and communicated very professionally and tactfully. He always seems to maintain a kind-hearted and trusting composure. Ultimately, he has consistently offered reliable advice and helped to get me what I wanted.

Ken

Dec 21, 2012

I have owned Jaguar automobiles for more than ten years. Both cars were purchased at Jaguar Land Rover of Minneapolis. I have to drive over an hour to get to the dealership for regular servicing and not once have I regretted making the trip -- even for oil changes. Without exception, every business transaction has been a positive experience. Steve Palmer in the service department is an absolute pleasure to work with and I have never been disappointed with the work performed.

jkellyiv

Dec 21, 2012

Henre Reitar was very helpful and kept me completely informed throughout the entire sercive process. Henre has always been very helful since my XF purchase.

Matthew

Dec 20, 2012

Went into Jaguar to initially have my oil changed and a small problem I had been noticing. They are extremely courteous, helpful, and knowledgeable. I was explained everything in detail, and didn't have a question in my mind what the costs, time frame, or to what level the work performed would be completed in. Five star review!!!

leetomlin

Dec 20, 2012

From the moment we walked into this dealership we felt at home we were greeted by the receptionist with a smile and we were talking to our sales rep Jim within a minute, Jim turned out to be very knowledgeable regarding the vehicles and incredibly easy to work with which made our decision making very easy, Dean in the financial department was equally as knowledgeable and again easy to work with answering all our questions with in depth replies our last department to visit was to the service department to meet our Service technician Neil, again incredibly friendly on the whole the best buying experience to date.

Samantha

Dec 19, 2012

Overall, the service I received from Jerome was outstanding. I felt welcomed and remembered each time I walked in the door. The customer service, overall, was excellent.

Lexus Lover

Dec 17, 2012

Would highly recommend this dealer!! Jim May in Sales and Adam White in Finance are friendly, helpful and professional!!! They treat every customer with the upmost priority and respect. (We purchased a used Lexus)

Neal Evert

Dec 15, 2012

Bring my Jaguar for service every 5,000 miles and receive great customer service from Steve Palmer my service rep there. He always listens to my concerns and keeps the service on track from a time perspective

rguargena

Dec 15, 2012

LR3 had issues whilst driving, drove straight to dealership. I had no appointment but Adam made sure I had a ride home while they worked on my car that day. Always great customer service with Adam.

Land Rover Rookie

Dec 14, 2012

The service staff is always very pleasant and helpful. They make sure to address future concerns and thoroughly answer all my questions regarding my vehicle.

pat.hart

Dec 14, 2012

Steve Palmer always provides exceptional service. He is very responsive and he provides me with the information I need to make a value judgement. I will contiue to use Jaguar Land Rover Minneapolis to service my vehicle

kschedlb

Dec 10, 2012

Service: Oil Change, Misc recall They provided a loaner which was a great car. Called me when service was complete. Easy and comfortable drop off and pick up.

Aleja

Dec 9, 2012

Not only is Jerome very knowledgable and efficient but he also goes out of his way to make sure we have the best experience.

Sarah

Dec 8, 2012

Erik was very thorough, quick, and easy to work with. I drove up from KC. Made the deal over the phone. Very painless process which is very unusual when buying a car!

Brian

Dec 7, 2012

Steve kept me informed about status during the diagnosis and repair of my XJL.

Christianzank

Dec 6, 2012

As usual Henre' took terrific care of my situation. I appreciate that I can always depend on him for excellent service & results. I'm always happy to recommend Jag/ Land Rover & Henre'

Happy with mirror repair

Dec 5, 2012

Floyd in customer service was extremely helpful with my repair this morning. Top notch customer relations and service!

Jerome

Dec 5, 2012

Really terrific service department. Professional, courteous and friendly...thanks Land Rover Minneapolis!

Tyler

Dec 4, 2012

Henre at Jaguar Land Rover in Minnetonka was excellent to deal with as my car was in for service. He gave me the choice of loan vehicle and while my first choice was not available initially, he called the next day to tell me one was in. I received follow up on a daily basis letting me know the status of my vehicle. His following up, courtesy and expertise was excellent.

rover lr2

Dec 3, 2012

This was our first time there. They made us feel at home, and took care of the problem under warranty timely, and explained everything to us. Great people, great atmosphere!

Loves cars

Dec 2, 2012

The dealership was wonderful, our sales person was knowledgeable, however, there were few missed steps. First I was not told the car was due for routine maintenance which should have been done before I took delivery now I have to travel 80 miles to a dealership to have this done. The business manager mixed up the paperwork and I had to resign the sales contract a few days later. That being said, they did make sure we took a car home that day. They gave me a good price for my trade in and I got a great car for a good price.

Cabrera

Nov 30, 2012

Worked with Jerome and the service was excellent. He helped walk me through all the repairs and was very candid.

Jaguar XF Owner

Nov 30, 2012

I was in for some standard maintenance items and one service item. Henre, as always, had everything maintained and repaired perfectly, and was continually in contact with me on the status of the maitenance/repairs. And the bill was less than the estimate! The 2012 Jaguar loaner was a nice treat as well.

durjoym

Nov 30, 2012

Always professional... Rentals are always great cars... work is always completed on time. If I wait for my car, dealership is always a great place to hang out--WiFi, coffee, snacks... always a pleasure.

Brian

Nov 29, 2012

Always the best experience at Mpls Landrover. Adam and Jerome are excellent in the service department and always have me out as scheduled. This is very important as I make the drive up from Iowa to have work done. Great job again guys! Thanks! Brian Page

jlweidt

Nov 29, 2012

Excellent service from the time I entered the service garage until the time I left. Friendly greeting, service techs (Nick and Adam took care of me immediately. Mechanic (Joe) came out to describe problems and offer solutions - very clear and friendly. Did more than scheduled yet vehicle was ready ahead of time.The service at Land Rover is the main reason I have been driving Rovers for nearly 20 years. The vehicle is very good for my needs, but the service that Floyd and his crew provide has been consistently excellent the entire time.John Weidt, Baraga Land and Timber Co.

Coffee Guy!

Nov 28, 2012

I cannot say enough good things about the service and sales team at Jaguar Land Rover Minneapolis. They make me feel like I'm their best & only customer. Their attention to detail and the in store comfort experience is truly exceptional.

Larry

Nov 28, 2012

Jaguar of Mpls. Never dissapoints us. Steve and Andre in service and of course Jim May are always very professional to deal with. We tell everyone we know about how wonderful our experience has been over the years. We are now spoiled and cannot imagine ever doing business elsewhere. Thank you to everyone that makes our visits there so pleasant and easy. Sincerely, Larry Davies and Jackie Kauth

Jag fan

Nov 27, 2012

I've been going here for two years now for service on a Jaguar that I bought used and I am always pleased with their work. Steve is a really great adviser.

CVHoot

Nov 26, 2012

No pressure. Just the facts and a great product to stand behind.

Marty

Nov 23, 2012

It has been 10 years since I purchased a car. Lloyd and Dean made my buying experience painless.They were very knowledgeable and took very good care of me. All my phone calls were returned in a timely manner, and all my questions were answered thoroughly. I love my car!!!

Designer

Nov 22, 2012

Always a great experience with service here. Henri is very helpful and friendly and makes sure I'm taken care of with a loaner car and excellent explanation of what needs to be done and follows through.

Land Rover Family

Nov 20, 2012

LOVE the Land Rover family. This is the third Land Rover we have owned and we have yet to be disappointed. Between the wonderful service and the great advisors, we wouldnt dream of buying anything else.

Robin

Nov 19, 2012

My service experience was excellent and the customer service was friendly. I loved that there was no hassle with a loaner car while my car was serviced. I also like the option to store my snow tires/regular tires at the dealership when it's out of season. I really appreciate that option.

Jaguar Enthusiast

Nov 17, 2012

I have owned a couple X-Types for the last 5 years. My vehicles have always been serviced by the Jaguar Dealership in Minneapolis,MN. The reason that I only take my vehicle to this dealership, is that over time, I have developed a good rapport with the mechanics and sales men. I know that they will always look out for me and have the best interest of myself and my vehicle in mind. Whenever I bring in my car for maintenance service or repair, they are sure to thoroughly go over the vehicle and recommend any repairs that I need to make/ suggestions for how to help the vehicle continue to remain in great shape. I would recommend these guys any day to someone looking to purchase/repair a vehicle.