Jack Phelan Chevrolet reviews

Eddie13

Nov 2, 2016

They did whatever they can to sell me and extended warranty and now that the car is in there with a problem they won't help fix the situation

Veronica Ellis

Oct 30, 2016

Horrible service and they are xxxxxx. I bought my first car there and they ripped me off with multiple repairs, depleted value and high car payments. I was told by Joe that they would trade my car in. I received a letter from offering to buy my vehicle. After i gave them the down payment and waited for 4 hours, switched items from my old car, they denied my trade in. The manager, Martin Boryczka, argued with me and treated me very badly. He argued with me stating that they told me about the trade in but they didn't. He was very rude and called the Police after he argued with me.

Veronica Ellis

Oct 30, 2016

Martin Boryczka, the manager, was very rude and argumentative towards me. I was promised a trade in for my vehicle. I submitted my down payment and waited 4 hours! After waiting, i was told that no trade in would be approved and , Martin Boryczka was RUDE and argued with me.

NElliott

May 11, 2016

We purchased our vehicle in September of 2014. The purchase process was the best that I have ever experienced from the price negotiation, trade in and paperwork to the test drive and vehicle overview. Everyone we worked with was top notch! Furthermore, each service experience we have had since the purchase has been great. The service is easy to schedule and the vehicle is repaired with quality and in a timely manner. We greatly appreciate the great service we received and continue to receive at Jack Phelan!

David A

Apr 15, 2016

Bought a new 2016 Tahoe from them on a Friday afternoon. Decided to leave the Tahoe there because I did not trade in the vehicle I went to the dealership in. I went back later in the evening to bring the new vehicle home. Noticed a few days later that the spare tire was not there and emailed the salesman immediately. I have since called Cell and Dealership number, emailed and texted my salesman. I have called and emailed the customer relations manager and no one will respond. When buying they give you a big story of how important it is to them that you return the customer survey with all satisfactory scores and offer a $ 25 dollar gift card if you bring it to the dealership yet they wont return a telephone call. I was very pleased before this. They are quick to take your money and sell you on there customer service. I must assume since they are not responding that they took the tire for themselves. I wont be using them for the "Free" Maintenance they offer or for another vehicle.

Car guy27

Jul 12, 2015

I recently went to this dealership Friday morning to have my car checked for a re - call on my Chevrolet Impala. As soon as I walked in one of the employees made a smart derogatory comment about "This dealership only services Mercedes," I replied ya right and continued with what I was there for. The service guy Jr. was friendly, but very frank. I told him I was here for a re-call notice letter I received through the mail. I showed him the letter and everything that was on the letter explaining its issues, were exactly what was wrong with my vehicle. They told me that if they found nothing wrong with my car than they would still charge 129.00. I agreed to it because I knew there was something wrong with my car and that it would be covered, because that was what the re-call letter said. Of course, about an hour later the same service rep called me back saying that they had found nothing wrong with my car. I knew he was lying because my traction control was giving me problems, and also the engine would reduce power out of nowhere as it would say on the dashboard. He also stated that my brakes were faulty and that they would be happy to change that for a fee of $320!.. I went back disgusted and paid the fee for just looking at my car. This dealership is unbelievably a total scam! Customers beware of this place because they will rip you off

jari siitonen

Nov 4, 2014

Excellent access system in the company,a good selections of cars.

Used Car Shopper

Oct 7, 2014

When we arrived, vehicle was filthy even though we called ahead of time. Salesman couldn't answer our questions, and the sales manager acted like we were bothering him. Would not recommend this dealership based on our experience.

Anselmo vega

Jun 24, 2014

My car purchase was a pleasant experience. I would definitely purchase again from Jack Phelan Chevrolet . Nice people!!

mcmtrspt1

Apr 4, 2014

I brought my 06 malibu in. There was no order to who was being waited on first. When I was picking up the car after waiting in a group of people waiting for help,I was told by service that all I had to do was see the cashier. After finding the cashier, I paid and got my receipt. Now I had to go back out to service and wait again. Finally I get help, they send a guy out to get my car. 10 minutes later I saw the car come around the back of the building, I was then asked if I wanted it washed. I said yes. So I waited... And waited... 35 minutes later I went to inquire about the worlds longest car wash. The guy seemed confused, didn't remember me or my car. He looked me up in the computer to no avail, looked through papers, and still didn't find anything. He went out and looked through the lot. Came back, grabbed 6 sets of key from the back. He laid then down in front of me and asked me if any of them looked like mine. I grabbed the in disgust and asked where it was. The had parked it, then parked other vehicles in front of it. Completely blocking it in. Once the other cars were moved I noticed they didn't was the tires, rims, or lower half of the car... Simply mind boggling... First time I've been to this dealer and it will be my last.