Ira Toyota of Tewksbury reviews

Sam

Oct 21, 2015

Great dealership! They were very easy to work with while purchasing my new Rav4. Cassandra Peters was my salesperson and was very knowledgeable and took care of everything.

Bruce Whinery

Oct 19, 2015

I received a recall notice from Toyota that essentially said that some 2007 Toyota Camry's have been experiencing excessive oil consumption problems. When I brought my vehicle into Toyota Camry in to have this issue looked at the service department was quick to respond and had my Camry checked out. Needless to say my car failed the Oil Consumption Test and it was determined my car needed repair. I was told by the Service Department my vehicle would require repairs and that I would be contacted to set up a time in which to bring my car in for repairs. It has been 3 weeks! I have called several times (12 times to be exact according to my phone records) to inquire as to when I can bring my car in to be repaired and I have consistently been told they are waiting on the parts. Really? Really? It took 7 days to create the world and it takes Ira Toyota 3 weeks "and counting" to get the parts to repair my car? Can someone give me "straight" answer as to why I can't get my car repaired.

Marilyn K.

Oct 7, 2015

Leased a new Rav 4, October 2. Mike Tucker walked me through the process and answered all my questions. He never pressured me to make a quick decision. I would highly recommend working with him. I had a very good experience, and I love my new Rav!!

Penny D

Sep 14, 2015

I had scheduled an appointment with Ira Toyota Tewksbury for 11am for new tires. I was told that all my tires were fine!!. I told the service rep that the back passenger tire had a slow leak and the light was coming on continuously to check the pressure. It is now 4:30pm and the van is still not ready, 41/2 hrs later!! A call to the dealership and low and behold the van is ready!! This is not a good way to do business when your customers are irate and need their vehicles and you just keep on brushing them off and tell them your busy. 11a-4;30pm for one tire really??? Come on. Never will use this dealership again.

Nick S

Aug 23, 2015

My wife and I recently visited IRA Toyota in Tewksbury to shop around. We were lucky enough to work with Cassandra Peters as our sales person. She is a pleasure to work with and made the purchase of two vehicles over the weekend very easy. She is very knowledgeable regarding all aspects of the sale (i.e.; the vehicle opportunities and features, the negotiation process, working through the paperwork, and delivering the vehicles (ready to go) the very next day). What impressed me the most is her honesty and making me feel comfortable that we got the best deal possible. I would highly recommend her to friends and family.

Jessica

Aug 23, 2015

My husband and I each purchased vehicles recently and had the good fortune to have Cassandra as our salesperson. Cassandra is a gem and an asset to Toyota!!! She took the time to ask all the little details to find the exact vehicle I was looking for and I want to thank her so much for making my car buying experience one of comfort, confidence and pleasure!!!

ajc7323

Jul 19, 2015

I went to IRA Toyota to look at a Toyota Camry that was advertised on the website of IRA Toyota of Tewksbury. Upon arrival with my friend we observed that the building and entranceway were dilapidated and entering the building was difficult because of the deteriorated walkways and entrance. Not a good first impression. Upon entering the building we observed that there was nothing but a room jammed with salesperson cubicles and no customer service or greeting desk. Not a pleasant environment at all. We waited/were ignored approximately 15 minutes(they were not busy) until a salesperson named Wayne approached us and said "is there anything you need?" We went to Wayne's cubicle and I told him the exact stock number of the Camry I was interested in. Wayne asked "Why are you interested in that exact Camry" and I told him because that Camry had a power moonroof package. We chatted for a few minutes and then Wayne disappeared for 20 minutes as we waited. he came back and said we were mistaken and that Camry did not not have a moonroof. I told him it was advertised on their website as being equipped with a moonroof and that was why I had specifically had come in to see that car. He then disappeared and left us waiting for another 20 minutes. Wayne came back and said we were were mistaken and that model did not have a moonroof. I then asked him to bring up the IRA website on his computer and he reluctantly did so. He brought up the advertised vehicle and said "look no moonroof" in a condescending tone of voice that I did not appreciate! I told him to click on options and he pretended he did not know how to do that. After he clicked on options he said "look no moonroof" and I told him to scroll down the page and he did very very slowly repeating "no moonroof" then he stopped scrolling the page down like he was finished. Both myself and and my friend told him to move the page down and he very reluctantly did so and then the power moonroof option appeared. I pointed it out and Wayne said well that car does not have a moonroof. I told him that I was disappointed and unhappy and the repeated that the reason I had come in was that that specific Camry was advertised as such. Wayne had nothing to say except "do you still want to see the car" We said okay and for the third time Wayne disappeared for twenty minutes and left us waiting in his cubicle in the shabby crowded showroom. After waiting for twenty minutes with no sign of the car or salesman we went outside for a smoke and saw the car parked at the curb and walked over to see it. The Camry had a very stained front drivers seat, numerous scratches on the body and the top of the trunk was seriously and heavily covered in deep scratches. It appeared that a cheap bike or ski rack had been attached at one time and it had severely scratched the trunk. Suddenly Wayne reappeared with a man he introduced as the sales manager. I can't remember his name but he was very short, white hair, about 70 years old and had an extremely red face which was very noticeable. The first thing the short, red faced manager said in a nasty and condescending tone of voice was "That camry does not have a moonroof someone else does our website and they made a mistake" I told him that was the specific reason we had come in and I pointed out the heavily stained front seat and severely scratched trunk. At this point the elderly red faced sales manager lost control of his temper ( Maybe he had a long night or something, not my problem) and angrily in a almost shouting voice told me first that "my truck I was trading in had worse seats" I would disagree but my truck is 15 years old and I'm not asking over 15k for it. He then shouted that they don't clean the seats until someone purchases the car because if no one buys it it goes back to the auction. He then angrily shouted that "SCRATCHES ARE FREE" Maybe IRA Toyota should put that slogan on their website.

Bill and Sandy Q, Haverhill

Jul 18, 2015

Both sales and service personnel were very competent and took care to make sure our buying experience was first class. I was extremely please with Michael Tucker sales agent. Bill and Sandy Q

Murano guy

Jun 22, 2015

Lets start with the pulling back of a quote given me the sales manager. After threatening to walk out, I got back almost all of what he originally agreed to. Next, they sold me a car which had defects that the service manager had no idea how to fix. It went back several times during warranty and I finally brought the Toyota, still under warranty, to a NON TOYOTA business, who fixed the problem. The service department was not interested in what was done, only that I would not asking them about it. I had a second warranty issue that the service department refused to repair. Had they offered to split it with me, I would not be writing this review. It was a small dollar problem and something should have been done under warranty. Even having said the above, there are basic problems with this dealership. Did you know that the "free shuttle" only operates until 3:00 and only one guy does it. If you can make that work, plan on a very very long ride if other people going to work are on board. By the way, they only go ten miles. Did you also know that the repair area is so small that they can't repair any damage repairs such as a door dent? Two services that I paid were not necessary, as I found out from the service reports. One was done improperly. Ira also loves to tell you that you need a $30+ cabin filter replacement when all you need is a spray with an air hose to remove some pine needles. These guys just lost a new buy that I made because of how poorly they treated a new customer. I did not want another Toyota after that if that is how Toyota treats their customers. I have nothing good to say about them.

Helen Bunney

Jun 12, 2015

Wayne Michaelsen was a pleasure to deal with and very knowledgeable! We had searched the internet and found that Wayne at IRA Tewksbury was $300.00 below our lowest quoted price! Wayne was able to locate a 2015 Camry LE in the color and interior of our choice. We were already long time Toyota owners and and the first time dealing with Wayne. He was way above any Salesman we have dealt with in the past Also, he provided very good explantation of our car features, warranties, etc. We love our new car! We recommend Wayne highly!

Michael A

Apr 1, 2015

This is my second purchase from Ira Toyota and it was just as great as the first.From start to finish they treat you wonderfully.My salesperson Wayne Michaelsen was extremely helpful and knowledgeable from the beginning of the transaction,to the very end.Ira Toyota now has a devoted customer for life!!

Dave & Marie

Mar 17, 2015

Traded our 2011 Toyota Highlander (Thank you Dan Gilday) for a 2015 Toyota Highlander. Wayne made the whole process so painless. He was very helpful and easygoing.

Mary C.

Feb 24, 2015

I purchased a preowned vehicle at Ira of Tewksbury in January 2015 with the help of salesman Mike Tucker. Mike was very helpful, pleasant and accommodating. He worked with me to make sure a few issues with the condition of the vehicle were resolved. I picked up the car in a timely manor. It was bright, clean and ready to roll. Overall, a very positive experience.

Sin Hoh

Dec 31, 2014

Cassandra made the purchase of a new vehicle easy & comfortable. She was one of the best sales person I've dealt with in the last 30 years. I will definitely recommend any of my friends.

Kathryn

Dec 31, 2014

Just came in to look and decide but Kelvin Perez made the visit pleasant and very helpful in the process. Would highly recommend IRA Toyota of Tewksbury. Now to enjoy my new car. =)

Kelli

Dec 31, 2014

My husband worked with Cassandra Peters and he cannot wait to get his truck.

Carmel

Dec 31, 2014

Cassandra Peters was great to work with and the process was quick and easy!

Mark

Dec 31, 2014

This was my first experience at the dealership. Cassandra greeted me at the door and was able to show me the vehicle thats I wanted. I did not feel any pressure nor did Cassandra force me to purchase.

Sharon

Dec 31, 2014

Cassandra Peters is very polite & knowledgable. She was able to fix & figure out my bluetooth and navigation system.

Timothy

Dec 31, 2014

The salesperson Cassandra Peters was friendly, professional, courteous and very knowledgable.

Atha

Dec 31, 2014

Excellent service from the sales person (Kelvin Perez) and a good sales price for my new 2015 Corolla.

Bubba

Dec 31, 2014

Very happy with my new Corolla LE -The salesperson Cassandra Peters was very helpful in all aspects of the experience.

Lisa

Dec 31, 2014

Best buying experience! Kelvin and Jim made our buying experience the best ever! Smooth, fast and pleasant. Thank you!

Bri

Dec 31, 2014

Best car buying experience I've has with my salesperson Cassandra Peters. I would highly recommend IRA Toyota of Tewksbury and certainly Cassandra Peters!

Steven

Dec 31, 2014

Went to dealership just to look spoke with Ken Ouen and he was very informative and helpful. I came in for used, didn't think I could afford new but they helped me and got me a new vehicle.

John

Dec 31, 2014

Cassandra Peters at IRA Toyota of Tewksbury was my salesperson. Excellent customer service!

Steve

Dec 31, 2014

Both Ken Connor and Cassandra Peters have made my buying process exactly as I hoped it would be. Their dedication to customer service and professionalism showed from the phone contact with each of them. They made buying a car from them easy. What more could I ask for?

Jess

Dec 31, 2014

I love the Customer Service! Cassandra Peters was my salesperson at IRA Toyota of Tewksbury.

Jameka

Dec 31, 2014

After several days of searching and dozens of call to other dealers, I finally found IRA Toyota of Tewksbury and thank god I did. Cassandra Peters was a wonderful sales woman who went above and beyond to get me in the vehicle.

Hunsung

Dec 31, 2014

Cassandra was kind and great. That made me buy a car easy and felt comfortable. I appreciate her a lot. I will recommend her. Thanks!

Hedi

Dec 31, 2014

Cassandra is a great salesperson. She made the buying process so easy. I was looking for a used Toyota Sienna, she walked me through the process, showed me all the great features of the vehicle. Great overall service.

Happy Customer

Dec 31, 2014

I came in just wanting to look at a Prius V & a certain price in mind. I left with the car I wanted at the price I wanted. Cassandra Peters was my sales consultant and the overall experience was great & I would definitely come back here & will recommend her to others.

Gunther

Dec 31, 2014

Cassandra Peters was great from the beginning. The car was ready when promised. Thank you for all your help!

Great Experience

Dec 31, 2014

Cassandra was very helpful and a great salesperson.

Michelle

Dec 31, 2014

I was with a friend who purchased a Toyota RAV4 through Cassandra Peters and she was just awesome! We'll definitely recommend her as a salesperson for anybody wanting to buy a new vehicle. You are very lucky to have such a real down to earth salesperson. She will go far! =D

David

Dec 31, 2014

Ken was very helpful and truly a fine salesman. He got exact color of what my wife wants told us all the detail about our new car. Booked us the appointment for next service. I would recommend him to my relatives and friends for next Toyota purchase.

Alex

Dec 31, 2014

The process with Cassandra was painless and easy. Everyone was very pleasant and respectful.

Douglas

Dec 31, 2014

I have purchased my last five new vehicles from IRA Toyota of Tewksbury. I always do business at this dealership and when I do Kelvin Perez is the sales associate I seek out. Wonderful people and great service.

Mabinty & Fatu

Dec 23, 2014

Mr. Wayne Michaelsen was very helpful in our car buying our Toyota Capella 2013. He has a very good customer service. I r wss ally appreciated he help and professionalism. He is a great employee and deserve some recognition. Thanks to the Tewkesbury Toyota dealership for having such a great employee.

Moses Githinji

Dec 22, 2014

I went to this dealer Ira Toyota of Tewksbury to look for a car and everything thing worked like a magic . Joe Busa was my sales person and he made sure i was comfortable with everything during the whole process .He is the kind of guy you would like to do business with,so friendly , experienced,and professional.He explained every detail to me concerning the car and the buying process was awesome ,and i bought the car without any pressure .Finance department worked very fast and i would advise you guys planning to buy your next car ,Ira Toyota of Tewksbury is the right place for you .

Amanda Gervais

Dec 11, 2014

I was eventually looking to buy a more expensive vehicle that I probably couldn't afford, Ken talked some sense into Me! I ended up getting all the features I really wanted for a payment I can afford. Excellent service.

Lena Keung

Dec 11, 2014

Ken Oeun was very helpful in helping me pick my car with the budget I had. Showed me different choices. Everyone at the dealership was very friendly.

Ginny Sites

Sep 26, 2014

I absolutely love Ira Toyota of Tewksbury. I went in to trade my Corolla for a new Rav4 this week and they did everything for me. Ricky is the Best and Mike Tucker was awesome. Both men made my transaction so smooth and worry free. They couldn't do enough for me. Everyone is so friendly and willing to help in any way. I will never go anywhere else but Ira Toyota of Tewksbury. I am beyond excited to be driving in my new Suv. I'm in love Thanks again Ricky for always taking care of me. Ginny

VeryHappy

Sep 22, 2014

Rick and Kelvin made the buying process extremely easy. This is my third car from Ira Toyota of Tewksbury, and it absolutely won't be my last. They worked together to make sure I got the car I wanted at a price that I could afford. I didn't feel pressured or anything and walked out the dealership with exactly what I wanted. I will recommend this dealer to all my friends and family.

Mr. & Mrs. Austria

Aug 5, 2014

Great experience with the most accommodating car sales person we have met. Mr. Glenn Sockey helped me and my wife to make the best possible deal ever. His attitude is suited for every customers that are in doubt on how to deal with a "car salesman". He made sure that we are comfortable on every deals that were presented. He made us do counter offers or bargain which we are so pleased. I am giving Mr. Glenn Sockey and the entire Ira Toyota of Tewksbury 5 STAR ratings! For all future car buyers out there, look for Mr. Glenn Sockey. P.S. The only frustrations we have is, Glenn promised my wife the display balloons in their showroom for my son's bday party which we didn't get when they were changed their display after memorial day weekend celebration.

CynthiaMA

Jul 25, 2014

I recently bought a Lexus hs250 from Ira. I worked with Joe Busa who was more than helpful. He was very nice and made sure we got everything we wanted with buying a used car. He was able to make the transaction go as quick as possible and not be a drawn out process. We came in, looked at the car, drove it, got numbers, and then made an appointment to come in and sign all the paperwork. We were able to leave with the car that day! I would definitely recommend Joe to anyone looking to buy a car through IRA. Thanks Joe!

Erika Lund

Jul 21, 2014

Hello, My experience with IRA toyota in Tewksbury, MA. was terrific. The salesman, Joesph Busa made my experience as smooth as possible. He was very knowelegable and polite. I highly recomend him for an easy car buying experience. Thanks, Erika Lund

Brad at Peter Pan peanut butter

Jul 8, 2014

I stopped at Ira to look at a truck they had there. I was treated professionally by a young woman. It took several telephone calls and a couple of emails before I found out it was sold to someone else. i.e., I was treated much better when they had something to sell me

VernonLowell

Jun 26, 2014

I live in the area and needed a 'quick' repair, but wasn't sure where to go. A friend told me to mosey on over to Tewksbury and I couldn't be happier that I did. Roger in service was such a nice guy. I tend to ramble when I explain things, but he was extremely patient and personable and I don't think I've ever had a better experience at a dealer. If you're considering going to this service department for anything, I'd say definitely go for it. I never feel compelled to write things like this, but the service was just so great (and quick!) and I was kept in the loop with everything, so I had to write a review. Thanks Roger/Ira Toyota! I'm sure I'll see you guys again soon!

Mariae a very happy customer!!

Jun 25, 2014

I went to Ira ToyotaTewksbury Mass with my 24year old son to find the car of my dreams. Ira toyota had it!! I was more than satisfied, pleased and beyond impressed with their customer service and friendliness. They were like a family. I got more that day than i never imagine ever to get from any dealership. I left with a Used but new 2011Toyota Scion. They were great and assisted me to purshase my dream car step by step to meet my financial needs Mr. Mark Brown wonderfull financial gentleman and sales associate Mike Tucker. Gentleman you exceeded the 10 scale to a 15!! My best experience purshasing a car i never thought i could. I will forever speak highly of you and i will send whoever is looking to have the best experience. Thank you Ira Toyota of Tewksbury and all of its staff who work togeter like brothers and sisters i am amazed,happy and still in shock how easy and fast but theral was this purshase. God Bless.

tdc

Jun 13, 2014

after two and half hours finally coming to a price the sales manager changed the figures on final paperwork catching us off guide as we went to sign papers for a vehicle be wary of this place price jumped good yhing we were aware unscrupulous practice

Dimitry H.

Jun 12, 2014

I bought 2014 Toyota Corolla from the IRA Toyota of Tewksbury. A salesperson, Glenn Sockey, was excellent in assisting me with the purchase. There was no sales pitch or hard pressure. Glenn went out his way to make sure all aspects of the purchase went smooth and easy. All paperwork was taken care quickly and with a minimum effort on my part. After the purchase, Glenn spent plenty of time with me to make sure I'm familiar with all aspects of the car features. All in all, I was highly impressed with the customer service. Thanks Glenn and IRA team for the wonderful experience.

Rich Hallisey

Jun 11, 2014

We were very happy with the whole car buying process. Salesman, Glen Sockey made it easy, fast, and fun. Great Price and great service. I strongly recommend IRA Toyota of Tewksbury

upset with Ira service

Jun 6, 2014

I set up an appointment a week ahead of time for a recall on my Rav4. When I arrived to drop the SUV off they told me not to bother because they did not have the parts. I was upset because they did not have the decency of calling me up front, and then said to call them in a month to see if they had the parts. When one makes an appointment they should ensure the parts would be there for the customer. I should not have to check in when the part come in. Not happy and will not go back to them. They did not even care I was upset they just open the exit door and said drive around.

Susan Tsiatis

May 20, 2014

I am writing because of the demeaning treatment I received from your service manager, Scot Carleton, during my recent visit to IRA Toyota in Tewksbury. I began having a problem with my alarm system on my Corolla. It would go off for absolutely no reason, and I decided I needed the dealer to look at it. I called the service number and was given an appointment for 2:30 on Sat., May 17th and Scot Carleton would be my service manager. When I arrived, Scot Carleton had no idea that I had an appointment. He said all appointments are taken in Texas at a call center and he had no knowledge that I was scheduled for anything. I find this unacceptable. If a customer calls for an appointment, that appointment should be known at the dealership or what is the point of making an appointment. He acted agitated immediately and when I told him my problem, he was more agitated. He said he had to look up my record. He did. Then said that my alarm was not a Toyota alarm but was added to the car. I bought the car from IRA Toyota as a used car and this alarm came with the car. I didn't add it. He became more and more agitated and said he could not do anything for me. I would need to make another appointment , leave the car all day and he would be able to get an outside alarm company to come in. I was upset. How was I supposed to drive around with this car until another appointment could be made with the alarm blaring every time I tried to open the door? He rolled his eyes. He became more and more sarcastic. When I asked if he could disarm the alarm, he said no. It was not a Toyota alarm and he could not do anything. THEN, he said he would try one thing and took my key ring and left. I stood at the service podium and waited. He came back after awhile and handed me the key ring. In a very demeaning voice, he said he had changed the battery in the alarm button and maybe that would work. He tried it, and it opened the car without an alarm. Then he wanted me to make the appointment for the alarm co. I said, maybe it was the battery and shouldn't I see if that worked first. He said, you can do what you want. And he walked away and through a door into the dealership. I was left next to the car with my key ring. I am still stunned by his behavior. If the battery proves to be all that was wrong with my alarm, he could have said, "Let's try this first. It could just be the battery." I am sure your dealership and service dept. has seen battery problems with alarm systems before. It would have been a logical first step and if it didn't work, then move on to other options. But he was truly in a sarcastic mood. He was negative from the moment he spoke to me when I drove in. No customer should feel the way I did on Sat. I was having a legitimate problem and he not only made the problem seem like it was my fault, he constantly spoke to me in a demeaning manner. And then walking out while I was still there, was a final insult. I have brought my car to your dealership for service before, but not again.

Kiruba Siva $ Swetha Raghavan

Apr 24, 2014

Without a doubt one of the smoothest and best experiences we've had buying a car. Glenn made it a pleasent experience and everything went reallly smooth and we couldn't be happier. If youre in the area make sure to ask for Glenn.

Nina M

Apr 21, 2014

Wonderful and helpful service. I will recommend to others.

Marcos Cruz

Apr 19, 2014

I send a email and I had a very good experience. They promptly replay my email and give all the information I need.

Kerrie

Mar 24, 2014

Just bought a 2014 Venza from Glenn at Ira Tewksbury. He made the entire process easy and I walked away feeling great about the experience and the car I was buying. I wish I'd bought all my cars from Glenn over the years. This dealership also has a fantastic complimentary coffee machine- I highly recommend the vanilla cappucino!

Kari

Mar 24, 2014

I recently needed a new car so I went in to talk about the great President's Day sales going on. My parents had just recently bought a car from Glenn Sockey and recommended him. He was great! So great that we ended up buying two new cars from him (including my parents, that's 3 new cars!). Thanks Glenn!

Lia

Mar 15, 2014

Best dealership I've ever been too!!! Whole staff was very accommodating, will definetly be recommending Ira of Tewksbury to everyone .

rita

Mar 10, 2014

Glenn Sockey was very easy to work with, very pleasant and knowledgeable. No pressure, good experience

Michael DeMarco

Feb 18, 2014

I just got back from deployment on 25th January and my first stop on way home was to IRA Toyota. I was met by Rick Despres who welcomed me back and asked me what I was looking for. I have had great overall experiences with Toyota and have bought numerous cars there in which Rick has been great to talk to and has shown me tons of respect. Rick set me up with Wayne Michealsen and explained what I was looking to buy. Wayne and Rick went out of their way to make sure I found and was comfortable with what I was buying. The whole process probably only took a few hours from start to finish which makes a persons day when they do not have to spend all day talking numbers. Wayne made sure everything was set for me when I returned to pick up my car on Monday the 27th. He even checked up on my son later in the week since my son hurt his wrist Snowboarding the Friday before my visit. Both should be commended for a job well done and keeping a happy customer..

Tony C

Feb 3, 2014

Glenn Sockey #1 sales consultant. Ira of Tewksbury,ma best place to buy a new or used car. My dad,brother and sister went to Ira of Tewksbury for a new car. #1 in my book.

Busy car buyer who had done her research

Jan 22, 2014

I came in to look at a specific car on the lot (a 2013 model with a very good incentive). I called ahead to get a quote and make an appointment to test drive it. I had a great experience. No one tried to sell me anything but the car I had come in to drive at the price I had been quoted. It was all very efficient. Mike Tucker, the sales person, was great.

C. Renaud

Jan 21, 2014

I recently purchased another vehicle from Rick Despres and Wayne Michaelson at Ira in Tewksbury, and it was a great experience. Sometimes, when returning to the same store you can have different experiences, but I was so happy that I received the same outstanding customer service and deal on my new truck! Rick and Wayne went out of their way to make sure I had a payment that I'm comfortable with and the best money for my trade-in. They make every second of your time worthwhile! I also had my other vehicle serviced and inspected there this weekend, and as always, they treated me so well. I've never had anyone go above and beyond like Rick and Wayne have done for me again. I highly recommend them to my family, friends and the general public! Thank you again, Ira!

Larry G

Jan 4, 2014

Our family minivan was in desperate need of replacement and after no small amount of research we headed to IRA Toyota of Tewkesbury to take advantage of EMB of year deals on a new Sienna. We were greeted by Wayne Michelson who was sad to inform us he had just sold the van we saw online. Whaa! Not to be deterred, Wayne, Rick Despres the sales manager and Tim the finance guy put together a VERY good deal on a more upscale model of Sienna. I give kudos to Wayne Michaelson for his easy going, no pressure sales manner and Rick for knowing how to make a deal. All in all a very easy experience and I would reccomend this team to anyone looking for a new Toyota.

Erica Elliott

Jan 1, 2014

I went to Ira Toyota of Tewksbury a few years ago and had a bad experience. I was pleasantly surprised this time when I was met by Wayne on the lot. Wayne helped me find the Corolla that I wanted with ease. I test drove on Sunday, he located the exact model I wanted in Dedham, MA on Monday, I signed on Tuesday, and drove it off the lot by Thursday. Wayne made the process so quick and easy, I couldn't be happier with my Corolla and the buying experience. Thank you Wayne and Ira Toyota of Tewksbury!

Sandy Rav4 owner

Oct 2, 2013

I made a last minute decision to turn into Ira Toyota. When I walked across the parking lot, I was met by Wayne Michealson. He was wonderful. No pressure. He let me drive the car and he didn't try to "sell me". I bought a 2013 Rav4 and I love it. My experience was great from the time I drove into the dealer until the time I drove off the lot with my new car. Wayne took the time to go over everything and even answered my silly questions after I left. I will definitely go to Ira in Tewksbury again, especially if Wayne is working there.

Ac

Sep 26, 2013

We agreed on a price on the phone, I came into see Wayne Michealsen (ask for him). He had a car waiting for me and I went outside to take a look. Then I filled out the paper work and left in a half hour. He knew what I wanted, I knew what I wanted, they had a car, we agreed on a price and it was done. No upselling, no bait-n-switch, no "talking to my manager" garbage, just a professional salesman. Came in the next day and drove home with the car. Easiest place to do business and buy a car.

WCM

Sep 19, 2013

This is in response to my previous review that was titled "Horrible Business", because I cannot remove a posting or add to something that has been put up. I was able to contact Ira shortly after and as expected they were more than eager to help me out to clear their name. It finds out there was a mix up earlier down the line that could've been squashed a long time ago. Within a few days the proper paperwork was filled out and submitted to the NH DMV who immediately sent my title. Although the entire process was still a headache working with one of the managers Chris Gannett worked hard to resolve my issue and I appreciate his services. This shows how a little issue can snowball into a much bigger issue.

Lowellian

Sep 11, 2013

Went with my daughter to buy a corolla. Had a very unpleasant saleswoman, who never smiled. My daughter asked one question about the car ("Do the headlights stay on as daytime running lights?" She was told NO, which is WRONG, they DO stay on). Saleswoman was not knowledgeable about the car. She tried to push a high fiance rate, and higher price than online quote was. Finance guy was not much better; he flat out stated she would not qualify for a low rate on her own credit (new college grad) absolutely needed a cosigner. Long story short, went to Nashua Toyota, got the car at the right price, got 0.9% financing for 5 years, no co-signer needed for loan; it was on her own. All Ira had to do was look into it, but they were very, very unpleasant to deal with.

WCM

Sep 7, 2013

In November of 2012 I purchased a 2008 Subaru Forester for what I thought was a bargain. The car was listed below market value but had numerous scratches and interior flaws that brought the value down. The images online did not depict any of the damage and when I test drove the vehicle the salesman promised to have the entire car buffed out. When I got the vehicle it looked great and the scratches appeared to be fixed... but after the first rainstorm all of the "buffing" turned out to be polish and the scratches were still there. A month after I had the vehicle the NH DMV was sending me notices saying paperwork had not properly been sent from them to verify the tittle. I left NUMEROUS messages for Robert B. Young at the dealership but he never returned my calls or answered. I stopped getting the notices so figured they had taken care of it. I paid of the car in 7 months due to savings and paying extra, only to never receive my title in the mail. I called Toyota Financial Services and they said the title must be lost in mail! They sent me a lien release and when I sent that along with the proper work to the DMV I was rejected and said they still needed the proper paperwork to give me a duplicate title. I honestly believe this dealership never even had the title and I'm not even sure Robert B. Young exists. To add insult to injury less than a year after purchase my catalytic converter has gone AND my transmission began slipping within months of the purchase (car has less than 78,000 miles). I'm still trying to get my title... I'm glad after 7 months of hard work and savings I'm rewarded with nothing but bills and still no title. BUYER BEWARE!!! I think my car was a repossession that was not processed properly and now I am the victim. Maybe they will respond to this and I will finally get peace!

Scott

Sep 3, 2013

After spending days online looking for the right Certified Toyota Camry I found it at Ira Toyota in Tewksbury. When I arrived there I noticed it was extremely busy due to it being the end off the month. I didn't realize the day of the month made a difference until the saleperson explained it to me. Mike Tucker showed me the exact car I was looking for and did offer me a new one since they had some great deals going on. I decided to stick with the Certified 2011 Camry to get the extra bells and whistles I wanted. Negotiating was easy and they were able to beat my rate at my credit union. It was definitely worth the trip.

PM

Aug 14, 2013

I recently made the 2-hour trip to Ira of Tewksbury to look at a couple of vehicles on their lot. I was bombarded with emails from 2 different salesmen, and was told to ask for a Sales Manager by name when I arrived at the dealership. When I arrived, one of the salesmen I had received emails from was outside waiting for me. Nice gesture, right? Well, let me tell you, not only was the man's personality dryer than the Mojave Desert, but his product knowledge was about ZERO! I filled out the credit application and when they pulled my credit I was given an estimate of what my APR would be. I get that it's just an estimate, but when my approval came in from the bank (2 days later) the APR was over 8% higher than the estimate that Ira gave me. When I tried to speak to the Finance department, the gentleman I spoke to talked down to me about how I clearly didn't understand the process, and that I was expecting a lot out of an estimated number. Nobody would listen to a work I said because "they do this for a living". Not to mention the fact that I sent 4 emails one day to ask about the status of my application with no response, 5 phone calls with messages left, with no response, 3 emails the next day, and 4 more phone calls with no response before being talked down to by the Finance guy that called me.

Mad :(

Jul 20, 2013

They move without speed...somewhat lengthy process to purchase vehicle, 5 hrs to purchase, 5-6 hrs for paperwork...upon return for another service issue that was ridiculous to say the least...courtesy and consideration out the window...my new vehicle will be serviced elsewhere...these guys are stuck on useless...this dealership needs more managing. It was not a pleasant experience at all.

Toyota Corolla S

Jun 26, 2013

Horrible experience at Ira Toyota of Tewksbury. I made a 12:45pm appointment during my lunch break to repair a broken cruise control button. An hour later at 1:45pm, knowing I needed to get back to work, I decided to ask the service rep if my car was ready, who told me my car was still being diagnosed. 2 hours after my appointment, at 2:45pm, I was told again my car was still being diagnosed. Out of curiosity, I looked in the bay and didn't see my car. I walked around the building and saw my car parked outside. I went back inside and asked if my car was all set, when again I was told it's still being diagnosed. I then replied, "my car is outside!" They responded with, "Ohhh, let me look into that...", returned a few minutes later and said they're just pulling my car in now! They asked if I wanted them to continue with the diagnosis which I replied "Yes, just get it done already". 20 minutes later the service rep asked me if my warranty was under a different name, that the VIN# confirmed warranty coverage, but my name was not correct. Clearly it was, and there was some other mistake. Another 20 minutes later the service rep informs me that the warranty can not cover Ira Toyota of Tewksbury because they were within 40 miles of the dealership that I purchased the warranty from (in the 3rd party warranty contract). The news got worse when the service rep informed me that my car was now ready, that the car had been diagnosed and the cruise control button had been replaced, and there remained a $320 invoice apparently I was now responsible for, although I never agreed to pay for anything except for a diagnosis if not covered under warranty - which it was. Ira Toyota of Tewksbury refused to release my car until the bill was paid. Without authorization to do the work and that I would pay for it, they did not follow proper procedure and yet I was being held responsible. I didn't leave the dealership until 4:45pm, four hours after my 12:45pm appointment, remind you for a simple broken cruise control button. Also worth noting, once my car was pulled into the garage it was "diagnosed" and repaired in less than half an hour, yet the bill was $320 (part cost $107). After making payment on my credit card, now I need to write a letter and send a copy of my invoice to my warranty company in hopes they'll reimburse me. And to top it all off I had to take a half a day off from work for something that should've been taken care of during my lunch break. I will never go back to Ira Toyota of Tewksbury for any service, purchase, or anything, and would never recommend them, but in fact would recommend to stay away from them and give someone more deserving your business.

Shawn

Apr 28, 2012

There were good things, 1-their finance guy Jeff Mann wass honest and straight forward and gave me the best price and sourced a car for me, 2-their sales guy Ron Young bent over backwards to do everything that was requried with out putting pressure on the customer (me).