Infiniti of South Bay reviews

dbbarnes2

Sep 20, 2016

Worst customer service, Emailed about pricing and I get this from their internet manager Leonel Hernandez "So what do you plan on doing once you get the pricing??" hmmm, not a good way to start off with someone looking to buy a car. I explain what I intend to do and asked if that is not normal. he writes back "well, most people who just price shop like that end up taking much longer then other people who tend to come in an negotiate in person Most prices given arent really the lowest price. Your presence is your leverage....Our best price is usually the TrueCar but on most occaisions we work better with customers who actually commit to us correct me if i'm wrong but what you plan to do is contact every dealer in the area and see what intial price is given? then ask other dealers to beat ? it ?? You'll miss the customer service and the clarity of working with a sales person" . Explain to me where the customer service was from the get go?? No invite to come in? Didn't explain why to choose them? The closest infiniti dealers to me are all 1 hour plus away so yes I will shop around first. I also am confused how Leonel Hernandez has a job as Internet Manager if he feels the best way is in person?? isn't the point of internet sales to negotiate and work a deal out online? Worst place ever to allow to this and poor poor business practice from infinit of south bay and Leonel Hernandez. Find another infinti dealer with more professionalism to do business with.

Devguy

Sep 12, 2016

I drove 130 miles to see a certified car. I was told it was in perfect condition with no paint flaws. Upon arrival I checked the car and the front bumper had some paint damage. They said it was not there before???? Ok, I guess we need some leadership here and have somebody check the cars daily? I guess not! We need process improvement here gents so as not to waste client's time. Seems this dealer do not care about their customers. If you are coming from a distant location to see a car that means business and should have the car at least ready washed up etc. Anyway, goodluck with this dealer.

Erin C.

Aug 23, 2016

I was in for service, and Edson helped me. I was trying to get my car registered in CA (I moved from out of state), but you could not see my vin number on the windshield. I brought the car to Infiniti. Right away Edson helped me despite this being an abnormal problem. Turns out when I had my windshield replaced three years ago they did a faulty job (replaced elsewhere not at an Infiniti dealer). Edson quickly connected me with someone to re-install my windshield in the same day. I was able to be helped efficiently and make it back to the DMV before close, which is hard to do on a normal day! I will definitely be back!

SB Infiniti sux

Jul 29, 2016

Tried to purchase a new Inifiniti from them twice but each time they played games with me. First they gave me a competitive price but when I arrived at the dealership it was for a 2015. The sales manager was sleazy too. Tired telling me that they were giving me the car at a loss. B.S. this car was not a deal and in fact was way overpriced for a 1 year old vehicle. Next I tried the dealership one last time 2 months later thinking they got their act together. I was very wrong. They didn't even bother to try to negotiate with me and wasted 1 hour of my time waiting for the finance manager to reply. STAY AWAY....This dealership was bought by Infiniti of Beverly hills and has the same scam artists working here in the south bay. Low class salespeople and low class deals. STAY AWAY!

Flossybee

May 29, 2016

I leased a brand new Q60 convertible infiniti from South Bay Infiniti, and before I put the first 1,000 miles on the car I brought it back because I noticed that there were 2 spots on the top that were from the hard top folding up and going into the trunk, when I explained to the service department that I was not going to be held responsible for these marks when I turn the car in at the end of my lease, and the first thing that the service manager ask me is if I had something in the trunk while letting the top down and I said excuse me I am not stupid it was explained to me that there is to be nothing in the trunk when it is put into the down position, and she argued with me that this is clearly a sign of that, instead of examining the situation she immediately try to tell me it was my fault, nevertheless after another infiniti service provider assessed the problem it was clearly a small adjustment that needed to be made, I'm cool on South Bay Infiniti service department! It's just sad that you can't get your car serviced where you purchased it!