Infiniti of Orange Park reviews

Shakes

Mar 21, 2016

Roger Sain- the absolute best service manger we have ever had .. Orange park is the third Infiniti service department we have used to service out qx56.. And the last .. I won't take my truck anywhere else to be service.. The team is knowledgable .. Thorough ..and quick .. They won't try to oversell unecessary service.. Roger leads team with professionalism and kindness .. We have a Mercedes that is serviced across the street from Infiniti and the customer service there is not even half of what orange park Infiniti provides .. W

zedikiahbrown

Mar 20, 2016

My very 1st service with my Q50. Ms. Kayla Rosa greeted me before I had time to get out of the car. She greeted me and then proceeded to analyze my problem. The service was provided promptly and one problem was discussed. I felt comfortable during my visit and all was good. All Infiniti employees seemed to be ready to "make you feel at home". Hopefully this is just the beginning of a long time relationship. Thanks Infiniti Of Orange Park.Amzie Z. Brown

Mike LC

Mar 10, 2016

My wife and I stopped in to look around, no appointment and Matthew Barnes asked how he could help. He was friendly, helpful, showed us models we were interested in with no pressure. We said we would call back for a test drive and he made sure to be available at our convenience. In between visits he located a couple of cars like we wanted and after our test drive we decided on a QX50. We are from out of town so we worked out the final details and price over the phone and all the time he treated us professionally and appreciated our business, no high pressure sales tactics, it was up to us. The car pickup/paperwork process was better than expected and the first complementary service easy to schedule. A great experience and we love our QX50, thanks Matthew!

JT

Mar 8, 2016

I recently purchased a 2012 Infiniti G37 and had a few concerns that were addressed very quickly and in a professional manner. Kayla Rosa accurately documented my concerns in the most caring attitude and had a technician service the vehicle almost immediately. It was the most fastest prompt action I have ever experienced from all the service centers I have visited. Repairs were all covered under warranty which Kayla handled appropriately. Thank You!

Falkhor

Mar 7, 2016

I have been with Infiniti since 2007 and I was basically sold on how I was treated not only during the purchasing process, but all the follow up that kept it alive. By 2012, I still had made a second purchase to move my wife into an Infiniti & out of her Nissan as the previous 5 years convinced me to stay the course with Infiniti. The service department was really the clincher, mainly how I was treated as a valued customer and it really helps when you have a service adviser, such as Roger Sain who not only knows the products inside and out, keeps you well informed, forecasting you of upcoming requirements or maintenances, and keeps you informed of trending or known issues of certain year models, and how Infiniti targeted commonly failed parts in earlier year models and Infiniti was able to manufacture those high fail rate items for improved higher quality replacement components for older & current model vehicles and future production. I had many items that did fail on my 2005 FX-35, most all of which were covered under my extended warranty. This is very telling of a manufacturer where quality is a top priority. This information also weighed heavy on my decision to retire the 2005 FX-35 and purchase a CPO 2014 QX-70 3 weeks ago. Roger shares his insight and his knowledge always, he also kept me up on the lack of issues this newer model had because of the targeted quality improvement program of the failed items on prior models. As I mention in the title of this review, the Service department IS the key component for customer retention. If its not understood that way, it really needs to be understood that way. Your relationship with the Sales side of the house is short term, I on all 3 occasions of buying an Infiniti vehicle had a great experience in the purchase, however the game is different. Its not the sales guy that made me come back, he just put in a long term debt....hehe. It's true, a Sale rep wants your sale, your signature, and it puts food on their plate. That is just the nature of the beast and I understand that its their job. We all need a job so I get it, but Orange Park Infiniti sales guys really helped me out a lot on this recent purchase, so I am convinced they too are a new breed of sales personnel alive within the Orange Park Infiniti that Atlantic place does not have. But the reality of it is once you are past the sale, you are done. They did their job and now as the customer, hopefully happy like I was drive away. From this point on, what makes or breaks retention of a customer is how the long term relationship is handled from that day forward. That responsibility falls in the hands of the Service department. Roger Sain in my book get the 5 start CQA. Commitment, Quality, & Accountability, that all by itself earned my trust for the 9 years I have been with Infiniti. This is the biggest and only reason I remained an enthusiastic Infiniti owner. It is a great vehicle but the vehicle is only as great as the service department that takes care of you from final sale forward. Roger Sain leads an enviable example for others to follow as one of the best service advisors I have ever had the good fortune of running into. He is very professional, knowledgeable, honest and forthright. When I return for service or repairs, I don't feel like I am just a number, and I have 100% confidence the service or repairs will be done correctly or Roger won't accept it. He tends to develop and earn the respect & trust with his mechanic's in his professional way, and makes sure they understand his expectations, and they tend to deliver on it. I always feel that I am a valued customer but more so, its how I was treated from the Service department when I had to go, and Roger Sain get 98% of that credit. Well there were some times he was off when I needed something done, but that 2 % does not go against him, I add it to the score as I am 100% with Infiniti. Thank you all for everything well done.

sunny1223

Mar 2, 2016

Have been going there for service and never have been disappointed. Excellent customer service and facilities. Roger Sain is your best bet for service. Got my tires replaced recently.

123show456

Feb 29, 2016

Roger Sain is the "best" employee you could ever have. He not only treats everyone with professionalism, he causes you to feel as if you are the only customer he has, no matter how busy the service department may be. I've stated this before and I'll state again: If Roger Sain was not in the Service Department, I would be going somewhere else. He is trustworthy, honest, not pushy and always willing to share a smile. God bless.

AlbertoIlagan

Feb 26, 2016

It's a very nice and relaxing facility that everyone will enjoy to stay while waiting for their car to be serviced. Employees are great, polite and accommodating.

gtg

Feb 25, 2016

The main reason I switched from Atlantic Infinity to Orange Park Infinity is because of Roger Sain. He is second to none when it comes to customer service. He puts me at ease and I know won't sell me on unnecessary repairs. Thanks for the honesty and family feel. #M35STRONG#

doovermax2002

Feb 25, 2016

I love this place, polite people and very helpful, great service to my vehicle and they treat you like family, Mr Roger Sain, is your guy, he understands and will always look for the best deal and best treatment to every single customer.

Regular Guy

Feb 23, 2016

I scheduled my service appointment on line but had to cancel last minute due to family schedules. When my day unexpectedly opened back up just hours later Infiniti of O.P. was able to squeeze me in just before closing that same evening and still wash my car when the service was complete. Great service.

stfaces

Feb 3, 2016

Excellent, easy is the best way to describe my service experience. I called to schedule, they arranged to pick up my car while I was at work, left me a loaner and then returned my car before I even left the office. Highly recommended.ST

STRIM

Oct 22, 2015

The dealership was excellent in providing me with the QX50 that I was looking for at the price I was willing to pay that was fair market value. It was hassle free and the process was quick. Excellent salesman and effective video presentation. They provide concierge service which is nice for service and repair issues and have included my wife's as well.

kyle

Oct 12, 2015

My car wouldn't start about 5 miles away from the dealer and instead of making me just get it towed to the dealer one of the sales men took me out to take a look at it and see if he could get it started.

Maurbury1

Oct 10, 2015

When I stopped in to test drive a new Infiniti, I thought I knew what I wanted, because I had done my research. When I got there, Thomas greeted me after a few minutes of looking at what was on the lot. He was very professional and friendly and listened to my needs. He ended up recommending the QX70, instead of the QX50 and I fell in love with it the minute I took the drive. When we finally decided on the vehicle we wanted, after changing my mind a couple of times, we had to wait on it to be transported to us from another location. Thomas made sure to keep me informed of the process and even replied to me on his day off from home. Overall a great experience and I would recommend Thomas to any of my friends that are looking for an Infiniti!

daddyo

Sep 20, 2015

We were on vacation & had some car issues with our SUV. This Infiniti dealer was sooooooo nice, helpful, & courteous. Even gave us a loaner car while ours was being repaired! Definitely recommend!!

Marciny

Sep 14, 2015

I just want to state that I had a great experience purchasing my first infinity. I was conflicted on which vehicle to purchase and Thomas was very efficient with his knowledge on the Q56. He worked diligently with both my husband and I to get us all the requested information over the phone as well as negotiating a fair sales price.Thomas exhibited excellent customer service and helped us get a fair trade in value for our suv. This is the first time we ever purchased a vehicle without seeing it first. I drove 2 hours to purchase the vehicle and thankfully Thomas had all the paperwork ready for me upon arrival. I would highly recommend Thomas to anyone looking to purchase an infinity.

JenB

Sep 10, 2015

Purchased a new Q50S at Infiniti of Orange Park. The experience was better than expected it was easy and fast experience and Ashley and Will were GREAT!

TheRiveras

Sep 9, 2015

We bought our first online vehicle via emails and text with Kenneth Rasnick, Infiniti Dealer of Orange Park and within a days we got our vehicle. We were pleasantly surprised of how quick we got it! YAY!We drove from Orlando to get our new Leased 2015 QX60, since the Orlando Infiniti was not able to grant us the deal we wanted. We love our new car.Thank you!The Riveras

bjwalrath

Sep 1, 2015

I can't say enough good things about "Infinity of Orange Park" and it's General Manager, Mr Kirk /tracy. I leased a new 2014 QX 70 in August 2013. This is the best car I have ever driven. First of all, I am 84 years old and have owned 10 Mercedes in my life so I speak with some authority. Looking to lease a new car to replace a 2009 Mercedes ML350. I evaluated the Mercedes, Audi, BMW and the QX 70 Infinity. All were good, but the Infinity stood out. However the absolute clincher was the reception I received from the manage and staff at Infinity of Orange Park. The service has continued to be impressive. I have had all service on the car preformed by them and I couldn't ask for a more responsive, capable group. If you want a great car experience, this is your dealership and the produce to go with.

Rogers218

Jul 24, 2015

Walking into the dealership we already new the type of treatment we would receive. The level of professionalism was like we've never experienced before. There were some obstacles due to the fact that they just completed their new building. However the transaction went smooth everyone was nice our sales rep Kyle king was a hoot. He did us well. And we love our QX60.

Mike

Mar 16, 2015

Our overall experience with this dealership was exceptional. Low pressure and once people to deal with. Even though the dealership was under construction, the environment was very positive. Would highly recommend.

abocobra

Jan 20, 2015

My experience here has been good. If the work requires a lot of time, they provide a rental for your convenience. If you have to wait, they have snacks of all descriptions, TV, and WiFi. Superb dealsership

palazzolog

Jan 19, 2014

Our experience was good without and no pressure. We felt like our sales lady had our best interest. I would recommend this dealer and sales lady.

ssr212

Sep 15, 2013

To start off, nobody recommended me to go to Orange Park Infinity. It was just a trial to check the Infinity G 37 and test drive it. Mr. J.C.Mathews took a good care of me starting from the test drive of the car. He explained everything about it. The most important thing is working out the deal. Mr. Mathews helped me talking to his manager to cut the deal which was very much acceptable.In a matter of two hours of discussion, I signed the deal.

Marlatta

Sep 7, 2013

Best car leasing experience ever. I would highly recommend these guys. If you are looking for a new vehicle then you should definitely give these guys a opportunity You want be disappointed!!!

lexington007

Jul 21, 2013

Great experience and love our 2013 Infiniti. Very patient explained the options and lease programs a very positive purchase. Would highly recommend it! We shopped one other store in town and found the pricing to be better here and the great service was just a benefit.