Infiniti of Charlotte reviews

Ed Martinez

Aug 8, 2016

Brandon did an excellent job of keeping me posted on timing and very professional and courtious.

Tonya Sorge

Jul 15, 2016

Quick, Friendly and Reliable Service...................................................................................................................

Charlene Henderson

Jul 4, 2016

Awesome! Clean waiting area. Pleasant staff. Quick service.

Nick Wyatt

Jun 30, 2016

Brandon has always been exceptionally helpful in the service department!

Wills Family

Jun 28, 2016

Julius Harrell was a pleasure to work with. Our family has purchased 6 infiniti vehicles and have experiences the sales experience at 3 different dealerships in NC, In the past, the process of buying a car has been inefficient, lengthy and sometimes unprofessional. Julius changed our perspective and provided an experience that was not only professional and efficient, but also fun. Julius put our family first for the time we were at the dealership. The negotiation process was honest and transparent. We live 2.5 hours away from this dealership and would seriously consider driving back to Charlotte to buy a future car from Julius. The facility is rated a '3' because truthfully it was SO COLD inside. Multiple customers chose to stand outside in the southern June heat rather than sit inside the building. We eventually had to go and get my son's blanket from the car so we could sit and sign all of the paperwork! We appreciate Julius' humor and honesty

Happy Customer

Jun 16, 2016

I was looking to purchase a new vehicle. When I got to the Infiniti dealership on Independence Blvd, it started and ended as the best car buying experience I have ever had. Julius H. was great and absolutely knowledgeable during this process. Thank you to Julius for putting me into my brand new QX60.

JED

Jun 15, 2016

Staff was totally committed to making my service a pleasant experience.

Todd

Jun 10, 2016

I was looking for a good deal on a pre-owned certified Infinity Q50S. I dealt with the guys at Infinity of Charlotte and they were great. I got just the car I wanted at a very fair price. I would highly recommend this dealership.

Ralph Peterson

Jun 7, 2016

very good experience. Steve was outstanding and the service level was great. I did not purchase the vehicle at this dealership but have been having all my service done here.

jUANITA jORDAN

May 23, 2016

I have been bragging about this dealership since I left. I called to tell them my Son and I were on the way to see a 2008 Infiniti G35 , JD answered and told me that he would not be there but that someone would take care of me when i arrived , he was so polite over the phone made me comfortable before I even got there. Walked through the door and there was Samuel Tadros. Samuel took time to tell us the process and had so much patience showing us all the features on the car. We took it for a test drive and he went over more details about the car. This dealership is AWESOME! SAMUEL THANKS AGAIN FOR A WONDERFUL EXPERIENCE ITS LIKE IT SHOULD BE...CUSTOMER SERVICE NO 1..

Keith Henley

May 20, 2016

These guys are awesome. They services my car quickly and cheaper than I expected.

Stephanie Hymes

May 16, 2016

I always get amazing service at Infiniti of Service. Neil is a true believer in providing exceptional customer service. It shows in his professionalism with guests and knowledge of his job. Thank you Neil and Inifniti of Charlotte for all you always do!

Karen V

May 14, 2016

Professionals at Infiniti of Charlotte are always friendly, courteous, and provides fast service.

Walt and Marla

May 10, 2016

We were "browsing" for a hardtop and happened upon Chris! He took my husband and I for a spin around the block and by time we past the Dunkin Donuts:-) I knew what I wanted. Chris was patient, answered all of our questions, and took the time to make sure both myself and husband were pleased with our purchase after we left.

Mark Manning

Apr 15, 2016

The great customer service is there from sales to repairs

CLT Fam!

Apr 4, 2016

Overall great experience! Nina and Travis were very good to my parents, we are also very pleased with the car we bought. Second infiniti for us, they are really good cars!

Stan

Apr 2, 2016

Excellent Salesperson very professional and friendly!

Kim

Feb 29, 2016

Just purchased a new Infiniti and had a great experience. Chris and Travis answered all my questions, which I had quite a few as I am someone who researches before I buy. The buying experience was excellent, actually had lots of laughs and fun. Love my new car!

Bud

Feb 15, 2016

Worked with Chris Bonner to see if the Q50 was a good car for us. He was a great person to show the car and all of its amenities to us. We enjoyed our time with him, and he was very thorough. Although we decided on another car, we felt Chris was the kind of person we like to deal with. Sometimes you get the felling that car sales people are using smoke and mirrors to get you into a car, but we felt Chris was very straight forward. He was patient, knowledgeable, articulate, and a very pleasant person to represent his employer. I'd readily buy a car from Chris if it was a fit for us!!

Charlottean

Feb 4, 2016

The team is so helpful! The loaner was clean and the gas tank full. The service was on time and easy for me.

Avery

Jan 27, 2016

Bought my car 7 months ago and i love it great service center care as well.

02Avalanche

Jan 6, 2016

wanted to purchase a 2011 avalanche. All I was asking was $600 off sticker price and they refused to do the deal. I could have brought them cash. But the thing is the woman that called me would not even take the deal to her sales manager. She said their prices are set in stone. I have great credit but no bank is going to give you a loan for a vehicle that is priced way more than its worth.

Roger Featherstone

Dec 13, 2015

I purchased my new Infiniti Q50 from Infiniti of Charlotte. Rodney Marsh was my sells person that sold me my car and was the only one that I had to deal with. I was really impressed with the help and knowledge that Rodney had of all the features of the Q50. I would recommend anyone who is in the market for a new or used vehicle to buy from Infiniti of Charlotte. Thanks for all your help and great service!

Rick Lockhart

Nov 18, 2015

I took my Q70L in for service for the first time. It was on a Friday afternoon and I did not have an appointment. I was dreading the experience based on history, but it turned out to be a very pleasant experience. First of all, the service manager, Brandon, understood my needs and worked with me to make sure I got any discounts that could be applied. He was very personable and he clearly understands customer service. To my surprise the wait wasn't very long, and that included cleaning my car, inside and out. In addition to having great automobiles, they have proven to me to have excellent service as well.

Jill I

Nov 2, 2015

Steve Kinslow is always a pleasure to work with and also attentive to my needs. Great customer service. Service is done Ina timely manner and even got a loaner when I was crunched for time

Gladys H

Sep 1, 2015

Received excellent services. Traveled over two hours for the appointment and was greeted by a young man who asked if I was okay and needed something to drink. Staff was very friendly. Love my new tires.

Tara

Aug 11, 2015

I took my car in for a oil change and Steve Kinslow was there to assist. He asked if I needed to go ahead and get my car inspection done which I didn't realize my tags expire this month. I felt that really was convenient to have done while I was there. Also while they serviced my car there were other things that needed to be done which I felt they checked my car over thoroughly. I also appreciate the emails that are sent to me with discounts attached for services it makes me want to drive the extra miles for service. This location is not real convenient but the service and associates are worth the drive!

Brent Martin

Jul 15, 2015

Went to Infiniti of Charlotte over the past weekend and picked up the Q50 I wanted. Worked closely with Travis Kiser, Jimmy Herlocker, and Tamer Neguib to get the deal done. Travis was the first to respond to my e-mail quickly and recommend a few things that I wouldn't have thought about if not for him, especially the Performance Wheel Package which I'm more than happy with. Jimmy and Travis both communicated quickly and easily with me to negotiate the price of the car, and made that part of the process seamless. I expected some fees to be added by the time I got to the dealership based off all the generalized things you hear about purchasing a car, and even one other Infiniti Dealership in NC said they'd probably be trying to sneak something in once I got to the dealership......WRONG! I got to the dealership and the numbers and everything we had discussed were EXACTLY the same as what had been conveyed to me via e-mail. Not a single thing had changed and the deal went through without a problem. Tamer helped me through the experience of purchasing the car at the dealership, and kept me company while I waited for all the paperwork, etc during the purchase. Overall, I was extremely surprised by how easy this was, and how pleasant these guys made it seem. They had a better offer on the car than ANY other dealership in NC and were also more willing to work with me to negotiate a fair price. Every other dealership I had either wouldn't communicate with me in the manner I wanted, or overpriced their own cars. I have no question that I'll most likely deal with Infiniti of Charlotte again next time I get another new car. The fact that they were so open, honest, and straight forward is what has won me over. Thanks again for a great car, and a great experience.

Brent Martin

Jul 15, 2015

Went to Infiniti of Charlotte over the past weekend and picked up the Q50 I wanted. Worked closely with Travis Kiser, Jimmy Herlocker, and Tamer Neguib to get the deal done. Travis was the first to respond to my e-mail quickly and recommend a few things that I wouldn't have thought about if not for him, especially the Performance Wheel Package which I'm more than happy with. Jimmy and Travis both communicated quickly and easily with me to negotiate the price of the car, and made that part of the process seamless. I expected some fees to be added by the time I got to the dealership based off all the generalized things you hear about purchasing a car, and even one other Infiniti Dealership in NC said they'd probably be trying to sneak something in once I got to the dealership......WRONG! I got to the dealership and the numbers and everything we had discussed were EXACTLY the same as what had been conveyed to me via e-mail. Not a single thing had changed and the deal went through without a problem. Tamer helped me through the experience of purchasing the car at the dealership, and kept me company while I waited for all the paperwork, etc during the purchase. Overall, I was extremely surprised by how easy this was, and how pleasant these guys made it seem. They had a better offer on the car than ANY other dealership in NC and were also more willing to work with me to negotiate a fair price. Every other dealership I had either wouldn't communicate with me in the manner I wanted, or overpriced their own cars. I have no question that I'll most likely deal with Infiniti of Charlotte again next time I get another new car. The fact that they were so open, honest, and straight forward is what has won me over. Thanks again for a great car, and a great experience.

Mrs. Bevacqua

Jun 17, 2015

My most recent experiences with employees at Infiniti of Charlotte was outstanding, as always! I just purchased a used car from Franceoa S. at Infiniti of Charlotte in May that needed one dent repaired. He was a pleasure to work with throughout the entire sales process and allowed me to take the car home and return it in the future for repair. In the meantime, I had some service performed on my older Infiniti that I am selling and as always, Steve K., in your service department was very accomodating. He worked with me on my appointment time, coordinating a loaner car and even offered to help me get my car to another location if picking it up at Infiniti of Charlotte was too difficult. Neil helped me with the dent repair with my newly purchased Infiniti. He offered me a loaner car and was fully accepting of the fact that I would be leaving town on a flight and not returning until after my car was ready for pick up. His "No Problem!" attitude and that same attitude of all your sales and service staff is what keeps me coming back to Infiniti of Charlotte. I have NEVER been disappointed in the service or staff at your facility. When my husband and I were purchasing our most recent car in May we only came to Infiniti of Charlotte. We did not even consider another car manufacturer, never drove onto another car lot! We knew the car would come from you because not only do we love Infiniti's cars, we love your dedicated sales staff and service department to always put our needs first and keep us satisfied.

TeriH

May 23, 2015

Professional staff who treated me like I was somebody special. Fast service, explanations provided about all work performed and a comfortable waiting area that helped to make the first experience a pleasant one.

Jan P.

Apr 9, 2015

We have leased Infiniti's for the past nine years and have always had Infiniti of Charlotte perform the service. Every visit has been met with exceptional service and informative, courteous attention. It is welcoming to have the customer service team recognize you and call you by name. I highly recommend Infiniti of Charlotte.

David Prybylo

Mar 20, 2015

I have had my Infiniti serviced at Infinity of Charlotte since I bought it. I am consistently pleased with their courteous and timely service and never have I felt pressured in any way. I believe that my car is in good hands with Infiniti of Charlotte and I will continue to have them service it when necessary.

C.Walker

Jan 3, 2015

In my adulthood I've boght Lexus, Jaguar, and infinitit's from many different dealerships over the years and have never had this level of great service that I consistently get from Infiniti of Charlotte! Sales is honest and fair. They didn't play games. I felt like thier goal really was for me to walk away happy with everything I wanted and more at a the price I could afford. After the deal is done I had to hope I'd get that attention to detail and customer service from their service department. The great news the exceeded my expectations there as well! I always walk away feeling well taken care of and never taken for granted. Russ is the best and I'll never go anywhere again.

Dr. L. Pepoer

Nov 21, 2014

I brought my QX56 in for repair. Russ Brown was quick to get my order processed, provide a great loaner car while repairs were being made and kept me up to date on progress of repair. The part needed ordering and took longer than expected but that happens and was handled very professionally. The staff was organized, took care of my repair and even found a small gear leak which they fixed as well. This is my second Infiniti purchased and I am a very satisfied customer. Thanks very much.

Steeler fan

Nov 12, 2014

Very poor customer service, did not meet advertised price added document fees .

andymick

Aug 26, 2014

I met with Logan W as I researched new and pre-owned vehicles. Logan was incredibly helpful and very, very knowledgable about the product line; of all the dealers (approx. 10) I visited during my research I consider Logan to be one of the most knowledgable sales reps. This dealer is very low-key, incredibly helpful, great selection/inventory with good turn-over, and uses the no-haggle approach which is a good approach, i think. I decided to purchase another brand but if I ever buy an infiniti i'll buy from these guys.

Donna Morgan

Jun 7, 2014

I had always bought new. But the sales staff and finance team were very patient and explained (not directed) to me the pros and cons of leasing vs buying. There was no pressure from anyone - they simply helped me make the decision that was best for me. I will definitely go back to them for my future vehicle needs.

JC

Jun 5, 2014

My wife and I recently purchased a used 2011 FX35 from Infinity of Charlotte. My wife loves the car, which replaced a 2004 FX35. The purchase process was very low pressure and Mo and the staff were great. I recommend this dealership!

Jackie

Jun 4, 2014

We just purchased an Infinity QX60 and highly recommend this dealership. The customer service was wonderful. Our sales associate was Chris Bonner. He was very knowledgeable about the car and we greatly appreciated how he was not pushy at all.

Tony R

Jun 2, 2014

Quick, easy and professional. From the GM Steve O'Kane to the sales and finance people, our experience was top notch. If you want an enjoyable car buying experience, but your next vehicle here!

Kristen

May 28, 2014

We purchased a previously-owned vehicle for our daughter from Infinity of Charlotte. This was our first experience with this dealership. We were very pleased with the responsiveness and friendliness of everyone! Since the car was a previous trade-in, it had to go through inspection. This was done quickly. My only concern was that a couple of major (to me) repairs needed to be made, but this had to be found by our personal mechanic and brought to the Infinity dealership's attention. We had them do the repairs - which were done well. The Service Manager was very helpful! Overall, we had a great experience and our daughter has a safe, reliable vehicle that she absolutely loves!!! We would definitely purchase another vehicle from Infinity of Charlotte!

Six

May 22, 2014

Great experience in buying a car. Staff was knowledgeable and courteous. The sales manager Steve OKane helped the process even further. Highly recommend you at least give them a look if your looking for great service and a great vehicle. I would pit the Q50 against BMW and Lexus any day of the week. Thanks to all the were involved.

JHD

Apr 18, 2014

Wonderful experience. Very pleasant and helpful internet and floor sales people. Great vehicle and great price..

Phillip

Feb 17, 2014

I first contacted Infiniti through it's website to see about the availability of a Q50. The online representative, I think her name was Kara Anne, answered all my questions and put my mind at ease about pricing and options available on the cars I asked her about. Setting up an appointment was easy and they worked around my busy schedule. Once I got to the dealership everyone was extremely helpful and courteous. I am in sales myself and can tell this is a top flight organization. I have bought 2 cars from Infiniti of Charlotte and you best believe I'll be buying my next one here too. Great job guys!!!

Interested Buyer

Jan 25, 2014

I have received non-responsive, canned answers to my specific queries both by email and by voicemail. The description of the car and pictures provided for the car do not match at the most basic level regarding manual versus automatic transmission. I have raised this question and received no comment, only another clueless "When can you show us your trade-in" email.

Jeff C

Jan 16, 2014

I had a very pleasant experience at this dealership. I purchased a used Jeep Wrangler. I had shopped around at several dealers but this one had the best price and the nicest vehicle. Other dealers were asking too much and the quality of their vehicle was not as good. The dealership was spotless. I recieved fast service. I was treated very well.

Wanda

Dec 31, 2013

If you are looking for a honest dealership to buy a great car...this is the place. Logan Webb is an outstanding dealer representative.....you want the most honest person....Logan Webb it is!!!

Fred Pietrzak

Aug 4, 2013

Called to inquire about a used FX, Kerra stated she needed to get a value from sales manager, about 8 hours later she calls me with a ridiculous offer, about $4000 below fair trade in value, I told her I would think about it, I day later my son called for me and spoke with someone else and he said car was sold, day later Kerra calls me and tells me car is not sold and what do I think about coming in, dealer is 100 miles away, I said no way based on what they want offered me, she said ok , the next day my son called in and made an clean deal offer and again no body calls back, the next day he called Kerra and asked why no return call, comment were where busy. It is my understanding that a sales person is suppose to put in the effort to sell cars especially when someone is actually trying to buy the car that is why they pay commission. This was totally a bad experience and for these reasons I doubt if I would try to do business with this dealership in the future, I have bought numerous car off the Internet and this process was a chore.

Sad, but glad I walked away

Jul 21, 2013

My wife and I found this dealership to be very poor across the board. The sales people we spoke with didn't seem to have the knowledge necessary to explain what they are attempting to sell. We looked at several cars and the sales person couldn't answer very many of our questions regarding the car histories and really didn't seem to care if they had the answers or not. Their attitude was just buy it now, this is the price, not negotiable so stop wasting my time. We were looking for a second car and decided on a used car. The cars at this dealership we saw looked like the bottom of barrel auction cars that most reputable dealerships would leave behind. Chock full of dings, dents, scratches, gouges, etc. The cars were dirty and smelled of heavy smoke. The VIP treatment, as they called it, was sticking a cardboard placard in the window of the car with your name on it. It's just sad that this profession has finally declined to near bottom. The sales people are not well trained or knowledgeable, they don't know how to negotiable a price so they just don't, the dealer add on fees seem to be most sacred to them and the overall experience was one that I will never repeat again at this dealership.

I'llstayawayfromthisone

Jul 19, 2013

I had almost closed the deal over the phone after viewing the great pics of this car combined with the comments of the sales mgr, (we'll call him Ed the garbage man) as he told me how immaculate the condition of the car really is. The next day I traveled from out state to the lot only to be extremely disappointed. The car had multiple dings, scratches and gouged painted on the exterior. The interior actually had pieces of the car coming off in my hand when I touched it. The interior was filthy, the leather was cracked and the head liner of the car looked like it had toe prints on it. Ed never did come out to greet me and then when I left without even wanting to drive the car he had someone else call me to see what I thought of my experience. Well Ed, my experience was the worst I've ever had at any dealership. Your cars are well above MRSP for the condition they're in and I'll help wherever I can to see dealers like you go out of business.

Darla Brock

Jun 27, 2013

I just purchased my preowned Infiniti. The car is beautiful and drives like a dream. Moreover, my purchasing experience was a pleasure! Teng Lee's easy manner, customer respect, and Infiniti knowledge made me very comfortable throughout the entire process. If you're looking for a great car, a great value, and a top-notch salesperson, you owe it to yourself to visit Infiniti of Charlotte. I'm certainly glad that I did.

Buyer7

May 16, 2013

Great dealership! They were very helpful and knowledgeable. Salesman wasn't pushy. Every employee I worked with were very friendly and went above my expectations to ensure my satisfaction.

cggarcia

May 8, 2013

I recently was looking for a car for my daughter and dreaded the thought of going to different dealerships and buying a car. Luckily I came in contact with Tamer Naguib at Infiniti of Charlotte and not only did he find the perfect car for her but made the entire buying process a WONDERFUL experience!!! I have never had buying a car be such a pleasant experience and when I need a car in the future I will be calling Tamer for sure.

coach2878

May 8, 2013

Channing was great to work with. He was very thorough in his process and answered every question I had about the car. I would definitely recommend Channing and Infiniti of Charlotte.Jonathan

John S

May 6, 2013

Best car buying experience I have ever had. Extremely knowledgeable staff. Made the entire process a breeze. Chris the Sales Manager rocks! I will be a repeat customer!!!!!

Jennifer

May 3, 2013

I purchased my Infinity here March 2013. My salesman (Tamer) was super friendly and very knowledgable. I would go back here to buy my next car.

Stets

Apr 2, 2013

I was very impressed with this dealership and inparticular with Channing & the Sales manager - honest- people with a sense of integrity & fairness in trying to earn your business. I enjoyed meeting them & will clearly be back when the time comes to get another car- give these folks the opportunity to earn your business - you will not be disappointed-

smsuzi421

Dec 4, 2012

Came in to service my car, left with a new one and have an awesome experience everytime I go in. Everyone is so helpful and friendly - great place!

jose v

Dec 4, 2012

Your staff has been more than helpful from beginning to end. The timing and the quality of work has exceeded my expections. I will be a loyal customer and recommend your dealership to others. Many thanks again for a job well done.

slpirtle

Dec 4, 2012

I have received exceptional customer service at Infiniti of Charlotte. Rodney McFarlane handles my significant service needs and Bob Reeke handles my express lube needs. IOC is flexible on getting me the appointments that I need to fit my life and schedule. I never feel taken advantage of. I'm also concerned about paying a tad more at a dealership versus another brand service shop, but the service and value are truly worth it. You get what you pay for!

TomKat_3

Dec 3, 2012

I'm currently a Second time purchaser & Infiniti of Charlotte and all their personnel are just wonderful! Infiniti Of Charlotte is the only dealership that I trust to take care of my pretty little G37 IPL!

mpmcgee21

Nov 20, 2012

Our company has 3 Infinity vehicles that we service atInfinity of Charlotte. We purchased the vehicles through Lake Norman Infinity and had several problems with their sales and service departments. We made the switch to Infinity of Charlotte about 6 months ago and Steve Kinslow has been great. Often times I don't have much notice to get a problem fixed and Steve still fits me in. I haven't interacted with their sales department but the service reps are always very helpful and inviting. I deal with dealerships 3-5 times a week and Infinity of Charlotte is one of the best I've experienced.

Golf ron miller

Oct 24, 2012

This was the 4th purchase from Infinity of Charlotte over the past 5 years. The dealership, especially Teng Lee go well above the ordinary to ensure that you get the best possible deal. Teng will work with you to be sure that all of your concerns are answered before you sign on the dotted line.Price earned my first purchase - its the staff that keeps me going back.

Happycustomer70

Oct 20, 2012

I have experienced great service and quality of work for the last 5+ years of dealing with this dealership. So far I have been very satisfied with this dealership.

francesca1

Oct 18, 2012

Bob is great to work with. He goes the extra mile to do what ever it takes to keep a customer happy. One of my main reasons that I purchased my second car from this dealer was because of Bob. I knew that he was going to provide a great service. Keep it up Bob!!!

barbeek

Oct 17, 2012

Steve was professional, fast , did exactly what I requested...he followed up quickly and most importantly did it all with a smile on his face...Great Job!!

phuneycu7

Oct 16, 2012

I have bought two cars from this dealership and the most recent a g37 from Mo Hossain he has always been a great salesman to work with I will buy again from him in the future. Now the staff and Bob Reeke are the greatest. Bob treats me like a brother, always sees that my needs are taken care of from serviceing my car down to a cup of coffee thanks to him and all of the staff. paul

prakhurana

Oct 11, 2012

Love this dealership. The representatives in the service departement are always friendly and want to make sure we are happy with their work. They do what they say they are going to do and follow up.

bhiggins

Oct 10, 2012

I am currently driving my 4th Infiniti. I started with a Q45, then an FX35, FX45 and now an FX50. I love Infiniti products and service and have recommended them to both friends and family. I purchased all three FX vehicles from Rodney Marsh at Infiniti of Charlotte and have had all four of my Infinities services exclusively at that dealership. I generally make all of my service arrangements with Matt Andrews because of his high level of technical knowledge, personal consideration and friendliness. I also purchased a new set of tires recently after shopping other tire stores and found Inbfiniti of Charlotte to have very competitive prices and service.

jfkaufman

Oct 9, 2012

Everyone in the showroom and in service is very friendly and always willing to help. They have always gone way beyond what is expected from them.

nothappywithwarranty

Oct 9, 2012

Purchase was excellent! It was a used car, 2009, so I purchased the extended warranty, which was so elegantly explained to cover an extensive amount of repairs . However, I have only had the car 1 year and have had to replace the battery. The car suddenly would not start and I returned to dealership to have them take a look. Steve was very nice and told me it was the starter and it was covered under the expensive extended warranty i purchased. They provided a beautiful loaner car. The next day they called back and said it was something else that would cost over $500 and was not covered under the warranty. I spoke with a finance manager about my coverage and she stated that there are only certain things that are covered under the 2nd most expensive warranty i had purchased, and if I had purchased the most expensive package, it would be covered. While the staff was nice, BE CAREFUL ABOUT PURCHASING THE EXTENDED WARRANTIES and dealing with EasyCare coverage. I am glad that John was able to push the warranty company to cover your repair, because I was not as lucky.

First time luxury car buyer

Aug 31, 2012

They have best prices in town. Great customer service. Love the fact you can drop in anytime for a free car wash. Would definitely purchase here again. Best dealership experience ever.

eoneil

Aug 12, 2012

We drove an hour or so to get to Infiniti of Charlotte for a used car we saw online. It was as advertised when we arrived. We were greeted by a salesperson who introduced us to Beth Simpson. She is GREAT. We had to shop with our 1 yr old and 3 yr old. I don't recommend it, but she was great at allowing us to attend to family as the day went along. Letting us go get lunch and come back - even before we had an agreement. It was a very relaxed atmosphere. This might be small to some, but big to me, as they gave us our key back after looking at our trade. Bad business at other dealerships to trap people in my opinion. The main reason we had more time than necessary at the dealership was due to our credit union and limited resources on a Saturday. They worked with us in every way possible and it was the best experience at a car dealership ever (I have bought at least 15 cars). I would recommend Infiniti of Charlotte to anyone - and when going there I would ask for Beth Simpson every time. As I already said, she is great.

brittonkm

Aug 12, 2012

I purchased a used QX56 from them in October, this was the 1st used car I have purchased so I was a little nervous about it. The buying process was great, everyone was very helpful so we drove from Tennessee to purchase. About 6 months later we decide to try to sell the vehicle to get something larger and had a buyer ready to buy and he informed me of mistakes on carfax. There had been 2 mistakes on carfax that was stating it had been owned in 2 other states and one of those times it was entered it had 300,000 miles on it...and all of this took place while it was on infinit of charlottes lot. They give me a carfax that had been printed off over a month before I purchased the car. I understand mistakes like that can happen but I have tried since April to get this taken care of and it still isn't carfax did remove one of the mistakes but the other they didn't and just added a note to carfax that the vin had been cloned! I even tried to trade with infiniti of Charlotte for a XL Denali that I had seen on their website at one time and I was offered 10,000 less than what my car is worth because of the mistakes on carfax and my salesman even stated that like it is my fault the mistake is on there! I feel they are responsible for this but they don't act like it is a big deal and just always put me off until next week when I call. Just be careful when purchasing used be sure to get a current carfax.

FAGINS1

Nov 11, 2011

THIS DEALER AND ITS STAFF GO WAY BEYOND THE NORMAL TO MAKE SURE THAT THE CLIENT'S WISHES ARE A PRIORITY.THEY GIVE THE CLIENT WHAT THE CLIENT WANTS AND NOT WHAT THEY WANT THE CLIENT TO HAVE.

FAGIN

Nov 10, 2011

THIS DEALER GOES WAY BEYOND THE NORMAL IN ORDER TO MAKE SURE THE CLIENT IS TAKEN GREAT CARE OF.

rumah

Nov 9, 2011

I am infiniti customer since 1995..and i have to say..every time i go to the dealer ship.to buy or service..they make me feel I am some one very special..Ruma

Fluffino

Nov 8, 2011

This is the best dealership I have ever been to. The entire staff was friendly and they wanted my business. This is the place to shop at with best prices in town. I highly recommend Infiniti of Charlotte for your next car. Used cars look and smell almost like a new car. Love you guys.

Fluffino

Nov 7, 2011

Wow. This was the best buying experience I ever had. The sales manager did everything he could to gain my business. Everybody was friendly from the moment I stepped into the store till I left that awesome place. I will definatly recommend this store to all my friends and family, Thank you guys :)

Paula

Nov 7, 2011

I purchased a pre-owned 2009 Scion TC at this dealership! The first thing that I noticed is that had a large selection of used vehicles which made it nice since I had no clue what I wanted. The second thing I notice was that everybody spoke to me. After a while I felt like everyone knows my name and that there was a collective effort to help me accomplish my goal!! MY goal being a reliable, cute, fashionable car with payments below 300! The prices where far; and being in the car business myself I can honestly say that this is a place where there is no since in haggling the price because it already below average pricing! I would and have recommended this dealership to others.

Nicky

Nov 7, 2011

I went in for an oil change and state inspectin. My service advisor,Rodney Mcfarland was very informative and friendly. They vacuum and washed my car. The facilities were nice, there was wifi and cold drinks. Overall, It was a nice dealership.

Brownie

Nov 7, 2011

Awesome service department!!!! Great staff. They are all knowledgeable and friendly. Reasonably priced and will definitely use again!

condoqueen

Nov 7, 2011

I purchased my third infiniti fx-35 in october of this year from infiniti of charlotte. i cannot give the staff there enough accolades. i have been a realtor in charlotte for the past 28 years, so my car in my lifeline. i call it my condo on wheels, because i spend so much time in it. i need a reliable car that also is visually appealing. prior to driving the fx i drove jaguars. they are beautiful cars, but very unreliable. i spent more time driving loaners then i did my own vehicle. when i first saw an infinit fx-35 ten years ago, i was ready for a change. i liked the lines of it, but knew nothing about infinitis. from the first time i went into the charlotte dealership, i was hooked. my salesman, at the time, turned out to be an old friend. he listened carefully to my description of what my hot buttons were for a car. we had to order the particular color i wanted, but i was one happy camper when the transaction was completed. my service experience, which started 10 yrs ago, has always been consistent. i am treated with friendliness and respect from the time i enter the service bays until i leave. the staff from the receptionist to the techs to the service mgrs. have all been excellent. most recently i have dealt with john lomenzo, who is warm and friendly, and always guides me in the proper direction. i look forward to bringing my car in, which is rare in this day and age. my salesperson on my most recent purchase, mitch jender, was super. he knew all about the fx and the recent changes and improvements that had been made on the car since i had purchased my last one. i wanted to make sure i was getting the same or better, and knowledgable mitch helped me do that. as far as the price negotiations and payment set-up, the sales manager, christopher wathey, went over the numbers with me in a thorough and concise manner. his humor helped make this always dreaded part of the transaction relatively painless. he got me to the number that i needed relatively quickly on the car that i wanted, so i was ready to buy. another nice thing that happened, was that i picked up my latest car on a rainy day, so mitch had told me to bring it back for detailing. they were giving me a loaner for the day, so i asked if i could have a convertible. christoher got me one and was i thrilled. no one had ever done that for me before. again, that feeling that you are special. josh warren, the finance person, had my paper work ready to go. he was precise and efficient in explaining what i was signing, so the process just seemed smooth and seamless. david pacey, who is now a sales manager there and was the salesman i bought from three years ago, greeted me with open arms. he asked about my family and my business, which always makes me feel good. he stayed in touch with me during the 3 yrs after i had purchased. this dealership is a well-oiled machine. the staff works well together. each time i walk in there i feel special because of these folks. of course they are trying to sell me a car, but there is a lot more that goes into that process. i always feel like i have won when i leave, and for me that is important. but the personal touches are what keep me coming back. i love this delalership and the cars they have provided me with. hats off to infiniti of charlotte!!!!!!!!!!!

Cindy

Sep 19, 2011

I normally trade cars every 2-3 years. I visited Infiniti of Charlotte and was amazed at how I was treated. Travis greeted me and my husband. Talked briefly about what we were looking to do. He let us browse the inventory without any pressure. He followed up with an email while we shopped around before making a decision. We returned back to Infiniti to purchase the car. Everyone treated us like we were special. Negoiating was very easy. Getting financing was easy. Picking up the car and closing the deal was very quick. I purchased splash guards and went to the dealership to have them installed. I made no appointment but was in and out of there within an hour. Again, I was treated with respect. Everyone was courteous and friendly. I can promise you that I will return to Infiniti to purchase my next vehicle. Chris the sales manager and Eric the general manager are super.

Lissa

Sep 18, 2011

Everyone in service from the receptionist to the service techs and the dealership are very friendly and helpful. I will definently be coming back!!!

redsox

Sep 18, 2011

Thank you for a smooth buying experience. I will be back for my next car.

Woodley

Sep 18, 2011

Had a great experience since I walked into the showroom. Instantly greated with an Infiniti bottled water. The sales consultant I was talking to had already pulled the vehicle to the side and made sure it was clean for me to test drive. Negotiations were quick and painless. 100% will return!

Try Chambers

Sep 18, 2011

I had a great experience purchasing my 2005 Yukon. Not your typical dealership. Very refreshing that they walked me through the process. No games. Thank you Erick and Carlos.

WickNat

Sep 13, 2011

John Lomenzo my Service Manager went over and above to get the vehicle warrty to cover my repair.He also was a very courteous young man.

Hlubkoj

Aug 22, 2011

Friendly atmosphere.....easy to work with. The process was simple and quick. They worked with me to get the deal I wanted. They got me real good rate and term. I will be back for my next car.

Yogyoo

Aug 19, 2011

Best test drive ever, best experience of buying a car Best service department and gr8 parts department i will buy from there again and I will recommend family, friends to buy from there too

KRL0526

Jul 29, 2011

Have purchased a used vehicle,and had numerous visits to their service center.All the people there are awesome and know how to take care of a customer.Best car buying and service experience in all of my car ownership years.

Mary P

Jul 28, 2011

Awesome team from start to finish. Purchased a preowned Lexus. The price was right, didn't have to haggle a lot and Teng Lee and David Pacey were great to work with. Left the dealership with a great first impression.

wicknat

Jul 28, 2011

Customer service is always exceptional, friendly staff easy to talk to. Dealership is clean and they have fresh coffee available while you wait for your car to be serviced. Would highly recommend.