Hugh White Honda reviews

Sam Bell

Nov 10, 2016

Excellent service overall for regular required service upkeep for this vehicle.

hawaii#1

Nov 8, 2016

Friendly and professional staff that is easy to work with. The experience exceeded my expectations. I recently did business with another Honda dealership and I would recommend Hugh White Honda every time.

Kathy

Nov 3, 2016

This was my first Honda service at Hugh White. I just moved here. I was able to get an early morning appointment and was out and on my way to work in no time.

Smith

Nov 3, 2016

Thanks so very much to Jason in Service along with the rest of the Service team who always provide the very best in customer service!!!!! :)

John Haller

Nov 2, 2016

Thank you gentlemen for such a great experience in purchasing a car. As you may know it has been many years since I have purchased a car.I had a great salesman, who seemed to know everything there was to know about leasing or buying a car. Again, thanks so much for being so kind to me, my wife, and daughter.\Thank you,John HallerMt/ Sterling, Oho

HNA12157

Nov 2, 2016

Once I decided on the vehicle I desired and it came time to talk purchase price and trade-in value, initial offer was very reasonable. With a little negotiation, was able to settle on price that was fair.

lhmohler

Nov 2, 2016

We had a great experience with an excellent sales person. He made us feel welcome and listened to our needs. Then helped us to get the car we needed. He answered all our questions and made us feel comfortable through the whole process. The finance person was very good as well. He made sure we understood our options and made it fit for our situation.

Joann

Nov 1, 2016

The Service Adviser explained exactly what would be done and the cost in a professional way. My Honda was serviced and brought back to me with a fresh car wash.I'm very satisfied with the service I get at Hugh White Honda.

Me14

Nov 1, 2016

Need oil change and had check on other service...came back and explained to wait on other service - impressive. Positive professional staff and I got a clean car back...

Deborah and Derek Hohn

Oct 28, 2016

Service Department - Whether I am getting service, last was an oil change on my 2015 Honda and an update to software from a recall, the service is always fast and efficient in the Service Department. Jason is the BEST!!Working thru upgrading my son Derek's car from his old 2001 Honda Civic, he is now driving a 2017 Honda Accord Sport and is within his budget. Always a pleasure dealing with Jim Jeffers at Hugh White Honda. A very down to earth friendly man. We are like family! Exceptional all the way around!! Thanks! We love our Hugh White Honda - Jason in Service and Jim Jeffers in Cars!

Qien Wang

Oct 25, 2016

I always have a great experience in purchasing my three cars from Hugh White Honda. The price is attractive, the employees are friendly and professionally. I will definitely recommend this dealer to my friends and family.

Donna Cyrus

Oct 24, 2016

very friendly service employees and took very good care of us

kathy

Oct 23, 2016

As a woman, I've always been hesitant to have my car serviced by anyone. But I'm not with Hugh White Honda. I'm very satisfied with their service and their prices. I trust them. Appointments are easy to make online and I can get my car in usually in a few days. Their staff is professional and nice. They keep me updated on the progress of my car if it's taking longer than necessary. Most times, the time they quote for service is very accurate. Highly recommend.

Shantilal Patel

Oct 20, 2016

Jim Jaffer is you best asset for your company. Please, give him raise if you don't pay him enogh. Thank you Jim.

tallyann

Oct 20, 2016

Whenever I come into Hugh White I am treated like family. The service department is one of the best in town. I am always recommending Hugh White.

Chong Lim

Oct 19, 2016

Greg was great. Helped me out a lot. Showed me the different models and options. Made car buying easy

Lisa

Oct 18, 2016

I made a reservation online for an appointment to car my car serviced. When I arrived there was no wait. The young man who greeted me was very polite and knowledgeable. My wait time was less than an hour.

gludwig789

Oct 18, 2016

The service department in this place is really good... we have had one or two mishaps but they were fixed by management right away.. this was a year ago, I would defiantly recommend this service place on the west side.. off georgesville road... we bought a CRV 2012... I love it... they have taken great care of us..

Christine Sinnette

Oct 11, 2016

Excellent service as always at my Honda! There is no,reason to go anywhere else.

Bret Thomas

Oct 10, 2016

Everything geared for the customer from check in to check out. With hours convenient for everyone, I would take my van there again. No hassle repairs

Connie

Oct 8, 2016

Brought my car in for a recall and service was done very fast and was on my way in about 30 minutes.

eromero

Oct 4, 2016

We followed Venko from Roush Honda. We felt just as welcome at Hugh White Honda. Everyone went out of the way to welcome us to the "family" and we had a great experience and love our new Pilot!

glassman1000

Oct 4, 2016

I would highly recommend Hugh White Honda. Great service and upfront dealing. They were honest and gave myself the best price available. I would recommend them to everyone.

Linda

Oct 3, 2016

Everyone was very helpful, especially showing me how to use the touchscreen.

Deileen

Oct 2, 2016

I'm always happy with the service at this dealership. They even cleaned my van. I took my laptop and could get work done while waiting -the waiting area is very customer friendly.

Shauna Jude

Sep 30, 2016

They were great. Told me all my upfront costs and didn't surprise me with any thing I wasn't told about. Very friendly and attentive. Thank you!!!

CAR FOR KEN

Sep 30, 2016

Great service! Jeff was my Sales Person at Hugh White Honda. My new car purchase went great. great,new car. GOOD HOURS. GREAT STAFF. As Always,my experiences,whether acquiring a vehicle or service for my vehicles,have been outstanding !

Michael Stafford

Sep 29, 2016

Needed to replace battery on 2011 CR-V AWD. Battery was on its last legs. Night before used a trickle charge to get it running. I'm about 4 miles from dealership and called ahead. Gave me the OK to come in without a scheduled appointment. They fit me to their busy schedule I was in and out in less than hour with a new battery and washed car.

Mitchell Cyrus

Sep 29, 2016

Mauricio Saavedra was our salesman who was extremely an over the top salesman. He fulfilled our needs and wants without hesitation to our greatest satisfaction. With that being said we came back to buy another 2017 Honda Accord. Mauricio is the reason we came back. Will also keep family and friends in mind when its time for their new purchases.

Gary

Sep 19, 2016

On time, gave me good advice regarding equipment. Pleasant showroom with good coffee and nice TV to watch the football game. Advisers always take time to advise.

RGE

Sep 18, 2016

As Always,my experiences,whether acquiring a vehicle or service for my vehicles,have been outstanding ! Mr. Jeffers has been our sales person since 1992/1993. The service and support staff have Always been Great.

Edwin J Lukens

Sep 16, 2016

I was pleased that the warranty repair to the airbag inflator on the passenger-side Takata airbag on my Honda Accord was performed quickly by Hugh White Honda's service department. The service writer made what could have been merely a necessary task into a pleasant experience.

Bob S.

Sep 15, 2016

I have Always had Terrific Service whether obtaining a new vehicle, service for my vehicles, as well as just talking with the staff. My family and I have customers since 1992 and Very Happy !!

BTLandrum

Sep 12, 2016

Dealing with Jim is always smooth. Everything is ready to go the moment you step on the lot from the car to the paperwork. I have dealt with this dealership many times in the past and will continue to do so in the future. It is always a great experience.

voltage146

Sep 10, 2016

Entire staff was extremely helpful and we did purchase a car. I recommend high white as a really great place to buy your a used or new car

joand

Sep 4, 2016

There were a variety of vehicles from which to choose. The options that I wanted were available on the model of vehicle that I was felt was right for me. The salesman was very helpful and met us with a price we were comfortable paying.

Seven C's

Aug 29, 2016

Customer loyalty must be earned. After a horrific experience at a dealership in Chillicothe, we were pleasantly surprised to find out there is more out there than dealing local! Thanks to Hugh White Honda, we were treated exactly as we expected to be treated. "Hans" took his time going over all the details and even preset a lot of the radio/cell phone features. Like most people, we don't have the luxury of taking time off work to purchase a vehicle and was able to make this a one-stop visit. We are enjoying this vehicle every day and showing and telling our story to all friends and family as they also know we liked to purchase local. We can't wait to stop by and say howdy to our new found friends at Hugh White Honda. You have definitely earned our appreciation. Thank you.Bob and Janet ChildersChillicothe, Ohio

Bailey Scott

Aug 25, 2016

Right when I arrived I was immediately greeted with a smile. I was directed to the correct location on where to "check in" for my oil change and the process took less than an hour. Everyone was very friendly and efficient. I would return !!

Bobbi Brown

Aug 25, 2016

All CSR's were friendly and upbeat. Ability to answer all of my questions. Explanations were very good. Timely service (A-1). 2012 Honda Civic purchased in May 2011.

BULENT

Aug 25, 2016

I have just received a Honda Fit from Hugh White. Greg provided me with an exceptional sales service: great quote, kind approach, quick and sincere reply to our questions. I will definitely stop back again in my next purchase.

GINAA1999

Aug 25, 2016

This was but far the easiest car purchase I have ever made, Hans made me laugh through the entire purchase They gave me a great trade in on my car and worked very well on the price on my new CRV This was not the closest Honda dealership to me but it was by far the best choice This is where I will buy my next Honda in about a year for my hubby Thanks a lot guys and keep up the great work You made me leave feeling like I had not just been taken to the cleaners by a car salesperson

Linda

Aug 24, 2016

The salespeople were friendly and helpful. Mauricio Saavedra was very patient and took a great deal of time to help me set up the Bluetooth and showed me how to use all of the choices on the touchscreen.

Diane Hairston

Aug 23, 2016

This car buying process was the best ever! I love my new Accord! However, there is a squeaking noise that I've noticed on bumpy roads. Should I bring it in to be checked out?

Amos new car

Aug 23, 2016

Over the years we have purchased several cars from Jim Jeffers and have referred a number of people to Hugh White. As always, he gave us full attention and made every attempt to please us. This time was no different. We have also used the service department for our vehicles and have always been happy with the service. The only issue I had this time was that we had to pay additional money for the interest rate, which was not discussed before hand. It was not a large amount of money but felt the interest rate could have been better based on competition with other Honda dealerships. But, like I said earlier, we have worked with Jim many times and know he will give us the best deal on the price of the car, which he did. Excellent sales person.

Ournew16

Aug 22, 2016

We were impressed that Tyler Hamm gave us a great quote on our new Civic, but he answered my request with a personal response, not the Honda or dealer speak. We went to another dealer and we came back to Hugh White because of Tyler's good-from-the-gate price and a better selection of color choices at our trim level you offered. Then we worked with Hans. He took plenty of time to help us select the exact car we wanted. He even hand washed a car with the color choice we thought we wanted so we could make our decision. We had a great experience at another dealership who took us at our word on offers we had. Lindsay had to have written proof. You didn't require proof either. This made the difference to us. If our word was not good enough, then our money wasn't either. We had a pleasant experience every step of the way and we love our new car. Thank you

lfh66

Aug 17, 2016

We have used Hugh White service since we purchased our cars 8 yrs ago. It is close to home and we are treated fairly. This is a small thing, but I had to return to Hugh White to retrieve something from my car before my service was complete. I was walking toward the door from the Service drop off area toward the Cashier when Steve, a service associate, jumped off of his chair and opened the door for me. Just sayin' small courtey's like that mean something and demonstrate the "service culture" of a business.

NewCustomer

Aug 9, 2016

Recently, I had leased out Honda Civic 2016 with this dealership. During the initial purchase enquiries, a brochure was given to me which was showing the different options available in the respective trim models (like LX, EX, EX-L etc.).I was interested in EX-L version and the sales person told that it has all the features listed in the brochure.Neither the brochure nor the sales person, doesn't explain in detailed way about the new features what is available in the Ex-L. I took the car to experience the latest features what Honda has introduced with Civic 2016.After getting the car and reading the car manual, tried to set up the features, I was very much shocked the driver assisting key features were not there in the system and was told by the sales person that I should have purchased with Honda sensing version to get those features.Being a new customer, I expect the dealership sales person to explain all the key features what are there in each trim model and letting me to select the desired one.The sales person was always trying to finish the discussion quickly and didn't sit and explain about the new features introduced during the purchase phase. It's very common that customers might NOT know all the features about the car and it would be very much professional if the sales person spends some time with the customer explaining the new features as that's his main job out the door.I was very much disappointed! don't know it was just because of leasing option instead of purchase everything was rushed out for me..

Debbie Baldwin

Aug 7, 2016

I bought a 2007 Honda Accord in 2007 with a very bad experience. My husband was with me and was treated very bad and the sales person had no respect for him nor myself. My husband was just trying to get the best deal for the 2004 Ford Explorer we was trading in. The sales person was rude and pretty much chased my husband out of the show room with me still setting there. My husband usually picks my birthday to replace my car and caught me off guard this year by going into your dealership again. He explained before we started looking about his experience several years ago and then started looking at the vehicles. We were very impressed with a Honda Odessy on the floor but it was closing time so we said we would come back. We came back the next day and was treated like gold!!! Oh my gosh what a difference. My husband is still talking about his experience this time. Thank you Honda for making our visit, deal and new vehicle very special for us. It's people like this that make you want to share your experience and want to come back. Great job. Thank you - Thank you.

Lynette Baugess

Aug 6, 2016

Jason always gets me in for service when I need it and his work and personality are an asset to the business

Sandy

Aug 5, 2016

I have been dealing with the Hugh White Honda dealership for over 20 years and have bought or leased 8 vehicles in that time period. I am pleased to recommend to friends and family our salesman Jim Jeffers, and to also let them know that the service they receive will be top of the line and the service advisors will keep them informed at all times.

K Thomas

Aug 4, 2016

Great customer service. Knowledgeable staff. Nice facility

Tom

Aug 4, 2016

Everybody was extremely friendly starting with Don Smith the GM to the GSM Dave to the sales person Brad Endicott. They all wanted our business and made sure we didn't get away by giving us a great deal! Thanks very much to all of you. Tom P.

Sharon2015

Jul 28, 2016

Fast , friendly service. Todd very helpful. Questions were answered promptly. Waiting area comfortable only bad thing--snack machine was broke. Free wifi No stress service.

jim

Jul 18, 2016

our salesperson Odell was nice and very polite we will come back to Hugh White Honda when we need another car.very professional dealership.and helpful.

Pk

Jul 2, 2016

Took my car in a day early to just drop off R/T needed a ride home...the dealer took my vehicle in and worked on it early, got the work done that day. I felt like family here. Very friendly, accommodating,professional. Definitely recommend and will return of needed!!

Jane Fox

Jul 1, 2016

The dealership provided me with a 2016 replacement car for nearly 7 weeks, while waiting for my new airbag. They notified me on a Friday that it was in, and I made an appointment to have it installled the following Monday. I arrived at my appointed time, was greeted, and told that the repair would take an hour. One hour later the work was completed and my vehicle had been washed as well. I couldn't have asked for anything more than that. They did their best to make up for the inconvenience of having my vehicle recalled due to a faulty airbag.

not quite slim

Jul 1, 2016

we returned to hugh white Honda after several other positive experiences . our salesperson was polite , knowledgeable , and tried to help us get the best deal we could . we felt like we got a good deal on a good quality vehicle , and we will continue to give them our business .

Carolyn

Jun 26, 2016

Buying a car from Hugh White Honda was a great experience. The staff was friendly and professional. We were in our new Honda Civic in less than 2 hours.

Ruth

Jun 26, 2016

The service department was very professional and was also knowledgeable. They were kind and helpful.

Nikki Cacchio

Jun 23, 2016

I took my vehicle in for routine maintenance. As always, the service was top notch and the time spent in the waiting area was slightly less time than quoted which is always nice!

Ruth Fellure

Jun 23, 2016

My experience was a excellent one. Everyone was efficient, helpful, k owledgable and friendly. thank you.

Sheryl Morgan

Jun 23, 2016

Great place to buy a car! If you want great service and a great car Hugh White Honda is the place. I went across the street first and was out looking at cars and no one ever approached me to help me so I left and went to look at a Honda and am so glad I did.

wendy

Jun 23, 2016

I was looking for a used car because my lease was running out on my Honda Civic. They got me a great deal on a new Honda Civic. The sales man was great he was very helpful and knowledgeable. I have bought cars from other Dealers and they were never this easy to work with. I will go back to this dealer again when I need another car.

PS

Jun 20, 2016

B-1 service time. Great response when scheduling date, time and quick service. Staff are always friendly and courteous.. Car was also clean Thanks Hugh White Honda!

erichof

Jun 16, 2016

The whole team we worked with during our purchase was friendly and easy to work with. We called the day before after viewing the Pilot online, and we could not make the drive up the same day. The next morning Mike called us to let us know the vehicle was still available. We headed up and the Pilot was ready for a test drive as soon as we got there. Customer service was top notch. We felt the price was a high for a used vehicle, but the Pilot was a great purchase. The second key was missing, and Mike has already tracked it down and called to say it will be in the mail.

Lori Taggart

Jun 15, 2016

Jim Jeffers is always professional and very attentive. We have purchased/leased 5 cars over the years.

Jim Miller

Jun 14, 2016

I've bought 2 cars from Brad Endicott now and he's been great for both. I will continue to buy from him given his customer service and willingness to help. Great guy and salesperson.

Tony

Jun 14, 2016

I have purchased vehicles from Hugh White, but always have my vehicles serviced there. As always, great service!

Monica

Jun 11, 2016

Great service. Employees are very Courteous and professional. Always a pleasure having my car serviced at Hugh White Honda. Would definitely recommend to my friends and family.

James L Scase

Jun 5, 2016

Great experience as always.. I have bought 5 cars there. Mark Hampton is great.

cartevon

Jun 5, 2016

I always receive great service whenever I have to bring my car in for service. This is the best Honda dealership in the city by far.

Beverly J. Brown

Jun 3, 2016

Long time customer. Excellent and very customer focused

Terri Hoover

Jun 3, 2016

Absolutely a wonderful easy car buying experience. The dealership is spotless. Employees are knowledgeable and courteous. They never pressured me into purchasing a vehicle didn't want.

Tim

Jun 3, 2016

Great buying experience. No pressure. Good deal right from the start. Everyone was nice to work with. Would definitely go back and recommend to friends.

Sadorne

Jun 3, 2016

I started my search at germain Honda and they were absolutely horrible and rude. My experience and Hugh white blew me away. So nice, respectful, and professional. I will be recommending to everyone.

Eileen Fantozzi

May 17, 2016

Always great service at Hugh White Honda! Friendly, considerate and quick!I would recommend Hugh White to anyone!

RickDembski

May 17, 2016

Service prompt, efficient, courteous and professional. Service department has always thru the years provided similar services for my previous owned Hondas. Quality service breeds loyal customers!!

John

May 16, 2016

Took my 2011 in for compliance bushing recall. Told it was covered under warranty. Service advisor called later in day to say that was covered at 75% due to miles Agrees to pay difference since out of pocket was less than parts were retail. Picked up Pilot later that day and found that Service had taken care of my part due to not checking mileage earlier. Unexpected and greatly appreciated. Way to keep a customer.

Dean Grossholz

May 15, 2016

Service was accomplished in a timely manner. All service work was explained..vehicle. Was returned nicely washed.. I did think that the labor was a bit high for the work performed..I was satisfied and have always had my Honda vehicles serviced by you.. I have had no problems with the service department...Dean Grossholz

Anita Harting

May 9, 2016

Overall a great dealership. Friendly and helpful in all aspects while in the dealership. I would recommend this dealership to other people. I was a bit nervous going into but the sales people helped me relax.

Bob

May 7, 2016

Adam from the beginning phone conversation was professional and listened to my issue. He figured out my problem and fixed it promptly. I even got as free car wash!

Cathy Untied

May 4, 2016

We love dealing with Jim Jeffers. We have purchased SEVERAL vehicles from Jim, and recommended him to friends and family who have also purchased from him. He is great to deal with, efficient, and very pleasant. An excellent employee for Hugh White Honda.

HondaDriver

May 3, 2016

Dropped car off in the morning on way to work; received prompt call back with diagnosis & recommendations & cost estimate; later, received a call with notice of completion & exact final cost - all within my requested completion time. Stopped by to pick up car after work - very convenient.

JAMES FEOBE;

May 2, 2016

WE LOVE TAKING OUR TWO HONDAS TO HUGH WHITE FOR SERVICE. THEY ARE THE BEST AT WHAT THEY DO! JASON IS THE GREATEST.

Mike

May 2, 2016

All staff was friendly and helpful! Had additional service per the code that was explained well to me and was done fast because I had planned to wait. Waiting area was nice and had water coffee TV and reading material to make time go by...

Cd2016hrv

Apr 27, 2016

Tony answered all my questions and added details of the car. Very pleasant experience. No high pressure, very pleasant experience. This is not pleasant. Why add unnecessary words just to fill a box?

Peggy Fahy and Mike Koch

Apr 22, 2016

I won't buy a car anywhere else because of the honesty from one of your sales people.....Frank. He actually told us not to buy a car that we were considering and helped us find a more perfect car for us. I have told anyone who will listen about this, so you will certainly have referral customers from us no doubt. The sales manager remembered me when I was "just looking" 3 weeks prior -- that is great for customer service. Who remembers someone when you see so many people?Thank you for a wonderful experience.Peggy Fahy and Mike Koch.

MichaelOC

Apr 22, 2016

Tom was easy to work with. He was able to get the exact Honda I wanted even though it wasn't in stock. Love my car!

Virgo77

Apr 21, 2016

Great experience! Definitely should buy a vehicle from Hugh White Honda!

Anonymous

Apr 14, 2016

Great experience. They offered the best price in town via an online quote for the same car with the same features. We were shopping with young children in tow and they moved through the process efficiently. Highly recommend.

mike1951

Apr 13, 2016

As luck would have it, late Friday afternoon I rolled up my passenger window and heard a loud pop and the window slid back down. When I got home I called the dealership and they said they were closing in 20 minutes but I could bring it in on Saturday but they couldn't guarantee me that it would be kept inside so I opted until Monday morning at 7:00AM to drop it off. I was met immediately and was told they would open it up and call me with an estimate. They called within the hour and told me it was the motor and they would have to order one and would have it in on Tuesday. I drove my wife to work and before I got her there on Tuesday morning, they called and said it was ready. Very fast service when I needed it. ThanksMichael Henry

Joann Head

Apr 7, 2016

I was treated promptly and professionally I actually went in for a recall and they also reset the low tire light. .

Brad

Apr 1, 2016

Repair done on time and under estimate. Made me feel like a valued customer. Keep up the good work. Thank u for a job well done.

Carol Hunter

Apr 1, 2016

Greta and her team treated us so well. I walked out of the dealership a very happy person.

Norm

Apr 1, 2016

Outstanding customer service. Work done effectively and efficiently.

D & J

Mar 31, 2016

ALWAYS deal directly with 'our salesman', Jim Jeffers for all of our auto-buying needs. He's professional, knowledgeable, and fair. WE JUST TRUST HIM!!!! Love this new Accord!

teach2924*

Mar 30, 2016

From buying my Accord in '08 then taking it for periodic maintenance since, everyone at Hugh White has been exceptional. Very happy with the experience.

Lori

Mar 25, 2016

We always receive excellent customer service and service on our vehicles at Hugh White, which is much appreciated!!

Katie Talbott

Mar 18, 2016

Jim Jeffers is fantastic! Very knowledgable, easy to work with & efficient. This is the 3rd times we've leased an Odyssey from him.

Happy Pilot Owner

Mar 16, 2016

I chose Hugh White Honda through Truecar.com because they were the only Honda dealer in town willing to offer a good price for the '16 Pilot. They also offered me significantly more for my trade-in vehicle than others dealers, and it was all haggle-free. My salesman also kept me updated while I waited for my Pilot to arrive from the factory, and made it very easy for me to complete the purchase once it did arrive. I would highly recommend Hugh White Honda!

Mary Modic

Mar 15, 2016

I am very happy with my new Honda. My experience was excellent. I would recommend Hugh White Honda to my friends.

Meghanatha Shetty

Mar 15, 2016

Technician was very knowledgeable and also very helpful. My appointment was in the afternoon but he was able to get the oil change done in the morning itself. I was supposed to drop the car and take their shuttle to work. But he was so nice to have the oil change done in less than 45 minutes and I was able to take the car to work right way.

Patricia Pike

Mar 12, 2016

As always the service department was very professional.

fdt

Mar 11, 2016

Good experience; my friend and I both purchase new cars at Hugh White Honda. I got a CRV and he got an Accord. Will recommend that friends visit there.

Alan Eby

Mar 8, 2016

I just started leasing a 2016 Honda Civic LX yesterday from Hugh White Honda in Hilliard. I had been all over Columbus looking for a great deal when I went into Hugh White Honda. Well, I was going to buy from another place last Sunday, but all of their competitors are closed on Sunday, so that instantly soured the taste from the other dealerships. Upon stepping foot on the sidewalk, sales consultant Brad Endicott greeted myself and my friend who was with me, and proceeded to ask what we were there for. I had done my research on the new Civic and told him I was interested in the vehicle. Brad could tell I knew what I wanted and that I had done my research; he didn't push me onto anything else more expensive, nor did he treat me as if I was a complete bonehead about vehicles. Long story short, I got approved on Sunday and went in the next day and signed the papers. Leasing/buying your first car is one of the most important decisions you'll ever make in your life, and Brad made it seem as if I was choosing a candy bar to buy at the store. Thank you, Brad!

vickieO

Mar 4, 2016

You will be treated in a professional manner without high pressure! Jim Jeffers was an excellent salesperson. It was a great experience from beginning to end. We love our new Honda!

NightShift Zombie

Feb 27, 2016

Buy new 2016 Honda Civic Touring....Purchase discount only $995...questions about electronics operation...email salesman X 2. No response. Answer to questions given by another Honda Dealer. Be careful in parking lot. People drive like they are running away from something.

Maureen Brown

Feb 26, 2016

I would recommend this dealer to a friend. Everyone was courteous and helpful.

Morgan Richmond

Feb 26, 2016

Our experience was awesome! Everyone was friendly and knowledgable!

Ttruax

Feb 26, 2016

Easy in and out with clearly communicated services and associated prices. Looked at my vehicle history to make sure no over serving which I appreciated.

G brown

Feb 24, 2016

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Missy Cotterman

Feb 18, 2016

Fastest and easiest experience at a dealership ever!

Evan

Feb 17, 2016

We went to Hugh White and worked with Brad Endicott and Mark after asking for an online quote on a new Honda Odyssey. They were friendly and did not pressure us at all. They took time and made an effort to answer all questions and make us comfortable throughout the whole process. Highly recommend them to anyone looking for a new car. The price they gave was the lowest of all the Columbus Honda dealerships and we were back the next day to purchase.

Abby

Feb 16, 2016

We recently worked with Brad Endicott to purchase our Certified Honda Odyssey. Brad was great to work with! He didn't pressure us to purchase and was able to work with us over the phone to avoid unnecessary travel. Look him up if you're looking to make a purchase!

BillJohnson0507

Feb 13, 2016

I showed up 15 mins early for my service and was taken right in, I was told it would take an hour and they were done in 30 mins. Promise less but get more is always a good thing. The waiting room had WIFI (which was nice and fast) and I was offered a desk to do some work. While I can not see an oil change, I can not taste an oil change and I can not smell an oil change, I certainly can feel how I was treated. I came away feeling very good! My five stars is well deserved in my book.

Happy shopper

Feb 13, 2016

We went in to buy a new accord. We were wanting to trade in my old Nissan Altima and were very satisfied with both the price of the trade they gave us as well as the price they gave us for a new accord! Everyone was very helpful and kind. We worked with mike Roberts who did extremely well at making sure we got exactly what we wanted and making sure to give us the best deal he could!!

ard

Feb 11, 2016

Brought my vehicle in to be serviced and they took great care of me. Vehicle wasn't bought from them and they treated me as if it has been.

Carol Miller

Feb 11, 2016

We stopped at this dealer just to browse and check new features. We were very pleased with the knowledge, friendliness and trade in value of the vehicle we were driving that we walked out the door and hour and a half later with a new vehicle.

Viresh

Feb 10, 2016

Staff was nice professional and courteous and knew what he was doing

reh

Feb 10, 2016

Went in for an oil change. Very friendly staff and very fast. They even washed my car which was a wonderful surprise! I will recommend Hugh White Honda for future services. They've got a repeat customer.

cam1216

Feb 8, 2016

I would definitely rate this dealership as excellent. They were extremely knowledgeable about the vehicle I was looking for and helpful in finding the one with the features I wanted. I feel they gave me a very fair trade in value for my vehicle and I was pleased that within an hour I was out the door in my new vehicle. I had a couple of questions the following day and they were able to answer them quickly.

Benhaas

Feb 7, 2016

Tom met us and arranged a test drive, He found a car to or liking and arranged to get the car brought in for us.

Jon H.

Feb 5, 2016

In and out with new lease. Hassle free.I would recommend this dealer to anyone looking for a new carSalesman greeted us quickly, took care of us quickly and got us out the door in the same manner.I shopped at 3 other dealers before this one and now know that i wasted my time at the other places.

Sotero

Feb 4, 2016

Qudos to Hugh White Honda's Agent (Ronda). I went in for regular scheduled maintenance. During sign-in of my vehicle she advised that my vehicle VIN had been identified by Honda for "AirBag" recall service, provided details, and approximate length of waiting time. My vehicle was serviced as promised. Outstanding Customer Service!

Karl R Davis

Feb 3, 2016

This is third car from Hugh White. All 3 times I have had excellent treatment and I would highly recommend any one needing a new car to visit this dealership.

Grateful Customer

Feb 2, 2016

As always, staff is kind and professional. I had a scheduled appointment, my paperwork was ready when I arrived. Everyone was prompt and efficient, no waiting dropping off or picking up. Repairs were done before the allotted time. Great job, Hugh White Honda, see you next time!

Tom OShea

Feb 1, 2016

This one took two trips because they didn't look at battery the first day and see the decay on the positive post. That would have been a red flag that saved another trip the next day. Otherwise the second visit was exceptional as usual in the service area. The Customer service has and continues to be top notch though and why we continue to come to Hugh White.

Operacraig

Jan 31, 2016

Mike met us when arrived, arranged a test drive and negotiated a very fair deal. He explained the operation of the Civic. We drove off happy.

rozg

Jan 26, 2016

The team is great they explain everything very well and the service is done correctly and in a timely fashion. Jay is really helpful and knowledgeable he gives great customer service.

FEIBS

Jan 23, 2016

JASON IS ALWAYS SO FRIENDLY AND ACCOMMODATING. HE IS A GREAT ASSET TO YOUR DEALERSHIP AND THE REASON WE DRIVE ACROSS TOWN FOR SERVICE. I CALLED IN THE MORNING AND HAD AN APPOINTMENT IN THE EVENING. GREAT CUSTOMER RELATIONS.

Sue

Jan 23, 2016

My car is done when promised. And if it doesn't need replacing, they don't replace it. I like that they don't try to sell something I don't need. They service my car and it runs great when done.

Psullivan

Jan 17, 2016

Justin was very helpful and provided excellent service as we figured out what was the right first car for our daughter. Look forward to working with him and Hugh White Honda again when we need our next car.

Neeg5967

Jan 16, 2016

We had been looking for a vehicle for weeks do to an auto accident. We had gone to a previous dealership and we're treated horribly. We didn't even think about a Honda thinking it was to out of our price range. A friend of our Jennifer Lathem suggested Jim Jeffers at Hugh white Honda. We went in and we're thrilled with the respect and service we had. We left at 1040 p.m. because they wanted us to leave with our Accord that nite. Well done Honda! Sincerely, The Dublin Family

Marbell

Jan 13, 2016

I went in for an oil change and they found the brakes in the rear were very low. They worked with me to do them immediately rather than come back. now if you look out your window in Ohio you will see how bad an option that would be with all the snow and icy roads we have today. We had taken a trip out west and were glad they did a ck on things. Appreciate their extra mile. Now I feel safe.

Karen Martin

Jan 11, 2016

Great service - quick and friendly They are always ready for me and always call me when the car is ready and it's all explained quite well - they help me with coupons and i feel comfortable going there.

Mawga

Jan 7, 2016

Greeted by the service man and very friendly and assisted me in getting everything I needed done. Everything was done in a timely manner and customer service was excellent.

Matt Perry

Jan 5, 2016

the overall buying process was easy with no stress. my salesman was kind and courteous and knowledgeable.

tarah1ll

Jan 4, 2016

I bought a new car and apparently I need to take up at least 25 words so i will keep typing until there, thank you.

Rick Sherman

Dec 31, 2015

I have used Hugh White service dept. to take care of my other Honda's when you where downtown and I was always very happy with the service. Now that I am back driving a Honda again, your service depart is still the tops!I really like the fact that they do not try to up sale you! I have the tendency to over service my cars and the people in Hugh White service dept. say to me, "No this all you need for now!" That is what keeps me coming back! I trust them.

Deana Rogers

Dec 24, 2015

Jim Jeffers is absolutely fantastic! Always so helpful, informative and a pleasure to work with! We recommend him to all of our friends!

UnyM

Dec 22, 2015

Purchased used 4Runner in early November. Went back to pick up and give the check. Our salesman was gone, no one knew where the keys or the vehicle were. No greetings, no help, no apologies once found. Fast forward 47 days. 3 days before Xmas, tags expired, never received title work. Called, treated rudely, then told they were sent Nov. 18th. Called back, no one knew who I'd spoken to, nor did anyone have a solution. Next day I received the title, overnighted. Never got a call, apologies, etc. Would add this took several calls, transfers, etc. My father even called twice, bc I was at work and couldn't tie up more time. HE asked for a callback, never received. Save yourself grief, there are plenty of dealers out there.

grower

Dec 8, 2015

Late hour was good for my schedule. Had to wait for service writer to get to me. Went over issues with recall on airbags. Talked about possible noisy brake inspection.

Vallie1

Dec 1, 2015

Josh Maxstead helped me get a deal on my Civic, and he even took time to show me how to use the different gagets in my car. I would tell anyone looking for a car to as for Josh

Rita Stewart

Nov 27, 2015

We have purchased Hondas for the last 20-25 years. We have come to trust the high white dealership mainly because of your employee and dealer Jim Jeffers. He is knowledgeable and compassion about our needs. He has served my husband, children and hopefully grandchildren.He knows our best needs and he provides us with all options. Most of all, we never worry about honesty of a deal!! He's Fabulous!!

Brian

Nov 25, 2015

Everyone was great, it was easy. Everyone was very helpful, price was good

Mark

Nov 25, 2015

Good experience. No pressure. Sales person David Downs was helpful friendly and made us feel welcome.

HighStandards

Nov 23, 2015

Every time I have been there, the technicians have been at the car door before I can even get the seat moved back, or get out. The garage check-in area is enclosed, so no Midwest wind, rain, or snow discomfort (yay). They tell me how long it will take, and they are always done right on time, or sooner. The waiting area is well situated, and accommodating; bathrooms right there, wi-fi, TV, beverages, and the most recent magazine issues ??. Everyone is very courteous, the entire establishment is very clean, and comfortable.

Gloria justice

Nov 20, 2015

Very excellent service! Service writer very helpful and understanding. Also cleaned and readjusted battery in key fob I was having trouble with.

Jill Heard

Nov 19, 2015

Was treated exceptionally well throughout the leasing process. Process was handled efficiently and professionally.

pirateninja

Nov 19, 2015

All representatives were very prompt in communicating with me. They were more than willing to beat a cheaper quote I provided from another dealer. Brad Endicott answered all my questions and made me feel very welcome to return with any additional concerns after my purchase.

Sharen Huffman

Nov 17, 2015

I actually leased a new 2015 Honda Civic. I didn't see this question listed so I marked the purchase question.

Tom Zimmer

Nov 15, 2015

Jason always takes care of me. In and out for only $50.

LaurieS67

Nov 14, 2015

Making an appointment for service is easy, especially with the service department's hours. The service dept. staff greet you immediately, and explain what they will be doing with your car, and make you feel like you aren't being taken advantage of. When they are done with your car, they explain what was done step-by-step and kindly answer any questions that you might have.

Dave W.

Nov 13, 2015

Thanks. Greg was AWESOME. (to anyone reading this, he was our salesman)Please hear that loud & clear. His patience, calm demeanor and unwavering support of the process was fantastic. He really went above and beyond and should be commended.Please hear this: GREG IS THE REASON WE BOUGHT THE CAR FROM YOU GUYS.Thank you for a superior product and over the top customer service. looking forward to a long, healthy career as a Honda owner! He was fantastic. Now that I have driven the car (Honda Pilot 2016) I am beyond blown away at the quality vehicle this is. Honda seems to have thought of everything! I mean, I have the LE model that isn't the super souped up version and it is fantastic. I love it and will definitely suggest others to check out your dealership.

Clark

Nov 12, 2015

Went in for oil change and muffler repair. As always the service was prompt and at the quoted price. Staff is friendly and very knowledgeable.

Kathleen Thomas

Nov 9, 2015

The Service Department was amazing!!!! I arrived early and was taken care of right away. The service performed was completed very quickly. The service man was AMAZING!!! I will always take my car to this dealership for any maintenance.

John

Nov 6, 2015

Jason is awesome!The Service Center hours are very convenient.Great service, every time.

Bob Goins

Nov 6, 2015

Scheduled a late night oil change at spur of the moment. Took me in ahead of schedule, completed the oil change quickly and even washed my van! Exceptional service as usual!!!

Katharine

Nov 4, 2015

We took our car to Hugh White for oil change and tire rotation and they did a good job with those and inspections as well as explaining what needed to be done and when next service should be done.They were very helpful and friendly.

Chinghsiang

Nov 3, 2015

First, I contacted their internet sales department through cars.com. Nicole Valent contacted me and answered my questions. She is very professional, direct, and indeed gave me amazing price compare to other dealerships. When I came down there, Tom Yatsko helped me to go through all paperworks and explained everything I need to know. He is also very good, no trick, not trying to sell me any additional things. Overall, it's a very nice experience. They make it very simple and smooth. Definitely recommended.

Krista

Oct 29, 2015

Steve the service advisor was very nice and knowledgeable. He advised me as to what will be done on the van and what he would recommend I do.

Bbberta

Oct 24, 2015

I never have to worry about being taken for a ride (no pun intended!) when I take my car for service at Hugh White Honda. They are fair, honest, and don't try to add on extra things that aren't needed.

Christyn

Oct 24, 2015

They went above behind to get exactly I wanted! With two ones I impressed with how quick and easy they the process for me!

sandi d

Oct 23, 2015

Hugh White Honda has by far the best service department around! Even if I chose to purchase a Honda elsewhere, I would service that Honda at Hugh White! Great job folks!

John L Hank

Oct 22, 2015

I was treated very personally, politely, and professionally. My bill questions were handled very quickly and completely. A wonderful person drove me home while my car was being worked on.

First Honda experience

Oct 21, 2015

Fastest I have ever been through the buying process. Test drive and bought a crv in less than two hours, to easy.Everyone was very nice, they weren't pushy and rude.

kiki1177

Oct 21, 2015

I have had nothing but good service and sales for the last 5 years that I have been with Hugh White Honda!! I will not go anywhere else if I have a say in the decision. They are always friendly and upbeat, and very helpful. Down to earth people with class!!

ReynoldsburgDad

Oct 9, 2015

This is my second car with Hugh White and everything from the purchase to having the oil changed has exceeded my expectations for customer service.

Michelle

Oct 5, 2015

Exceptional service , Service dept. went above the needs of my repair, even assisted me in getting my new IPhone hooked up so that I could talk hands free. Wonderful staff of people

weee1111

Sep 30, 2015

Got excellent Service and Advice from Todd. Fixed warranty work and gave excellent advice on vandalism body damage to the car. Always excellent advice from the dealership

Ron Winters

Sep 24, 2015

Jim and the CRV are the best. Would not deal with any other dealership or sales person. The maintenance staff and technicians can't be beat.

Jutin007

Sep 17, 2015

Service team was very professional and really went out of their way to accommodate my needs. I was back on the road in no time and my car was even washed!! Thanks Honda!!

tigress2010

Sep 16, 2015

Was the easiest and fastest car buying experience ever. Everyone was very helpful, and the Finance employee explained things very well. The dealership was awesome.

Sparkle

Sep 13, 2015

We have been buying our vehicles and having them serviced at Hugh White since the late 1980's. We find the sales and service staff to be excellent. The atmosphere at the dealership and the convenience of hours are also excellent.

steve

Sep 11, 2015

Sales person, Tony was exceptional! Internet Manager was very responsive! I emailed what I needed Saturday night an they had the car ready to test drive on Sunday when we arrived. We drove away ~2 hours later in a new Honda Civic.

Jeff Dixon

Sep 7, 2015

Great people.Got a great price and service was great.

Sherry62

Sep 7, 2015

I was very pleased with my experience. this was my first experience with Hugh White Honda and it was the best. I knew what I wanted and noone tried to change my mind Berry was so helpful and my next car will be from the same dealership Thank you for everything.

Richard Miller

Sep 5, 2015

I bought a 2006 CRV from this dealership. I had it there for the regular maintenance. You won't find a better dealership than Hugh White Honda. I'm a very satisfied customer.

Ann

Sep 5, 2015

The Service advisor reviewed the car's service record, and explained the various recommended services along with the price. The car was ready when promised.

Larry Landis

Aug 28, 2015

The advisor is exceptional. Always friendly and pleasant.

lfh66

Aug 28, 2015

We always receive great service at Hugh White Honda. We have taken our cars for service there for 8 years. We receive quality service for a fair price.

Todd Scherer

Aug 27, 2015

There is an issue with the car since the Power Steering pump was replaced in June. This is the second time the car has been in to resolve the problem, but the issue is not presenting itself when with the technician. Will continue to follow up with the team to get resolved.

ju6ganutz

Aug 27, 2015

I had a fantastic experience with our sales associate: Brad. He is very customer focused and ensured my wife and I found what we needed. We were originally looking at other makes and on the whim decided to stop by Hugh Whites Honda. Test drove the accord hybrid, made an offer and settled the pricing quickly. We then began working with Andy from a finance perspective. All checked out then we got into warranty discussions and was offered a 3rd party warranty plan that sub par reviews after doing research. The initial costs were ridiculous then they came down to something reasonable. In the end I decided to cancel the warranty plan, maintenance plan and xzillon package based on research. Not once did they bring up the Honda Care Extended Warranty as an option, I decided to buy the honda care warranty and maintenance plan from another dealership since they could not match the quote I received and saved myself a significant amount of money and backed by the original manufacturer.Thank you Hugh White for the fair deal on the car but please review your warranty offerings.

Judy Stilwell

Aug 24, 2015

Hugh White Honda always makes me feel like we have a relationship. They use my name, don't try to sell me things I don't need, they educate me on what to look and listen for with my car, they give me tips on keeping my car in great shape. Even though it may be a little bit cheaper going to a discounted place for car service I won't do it. I'm treated with respect, informed, and have always been satisfied with my service. This dealership does it right from my purchase to service after the sale. When I'm ready to purchase a new car I will go to Hugh White Honda. No one does it better in my opinion. Judy Stilwell

alibh2o

Aug 23, 2015

Not only did they have the car I wanted, but the buying process was super easy with no pressure. I would definitely recommend Hugh White Honda to my family friends.

Dorothy Kaiser

Aug 22, 2015

I was helped in a timely manner. The serviceman was very pleasant and helpful

IrishMikeM

Aug 13, 2015

I really like Hugh White Honda employee's specially Jim Jeffers and Jason at Service desk in the Garage...I trust Jason alot with my car too...He is VERY knowledgeable too..Jim and Jason don't BS you at all...I like that...Thank you VERY much too... Michael Morrison

carl serra

Aug 12, 2015

My salesman was great and made the transaction quick and painless

Michael Morrison

Aug 12, 2015

What I like Hugh White Honda...Jim Jeffers was super and I WILL come back see him to buy another car and ONLY him too...He is honest guy too...I would like buy new next year too and I will see Jim for help too...I like you Service garage too specially Jason...I got to admit Jason is ONLY reason I take my car get Service at Hugh White Honda...I really like the people at Hugh White Honda too...Michael Morrison

Thatsany

Aug 8, 2015

I travel 35 miles from home, in Westerville, because I know that my service will be an exceptional one. Thank you Jim Jeffers for taking care of me and everyone that I refer to you. I trust that you will provide the same level of care for anyone I send.

smj

Aug 7, 2015

I am always pleased with Hugh White Honda. The people who work there are so friendly and welcoming. This last experience was in the service department and from the mechanic to the girl who I paid my bill too....everyone was great. I also will mention that when I bought my car there I had a great experience as well. I am a Hugh White Honda customer for life!

kaitlin

Aug 5, 2015

Jim Jeffers and all everyone else on the hugh white Honda team are exceptional!

Peggy

Aug 3, 2015

The experience was smooth as ice and very timely. Thanks!

Jenn M

Aug 2, 2015

Great Dealership !!! Will Keep buying my vehicles here. Service Department is very courteous & pays attention to detail.

Jeff

Aug 1, 2015

Air bag replacement and 100,000 mi checkup went great. Staff was friendly and professional.

Diane

Jul 31, 2015

Exceptional. Very professional and polite. Fixed the problem even though I didn't have an appointment.

cargal,jo123

Jul 30, 2015

Jim always makes the buying of a new car simple and that's what we need. We turned in a lease car, bought a new car and purchasing the used car for daughter.

lynn v

Jul 29, 2015

I had to take my car in for a recall on the air bags and when I called to set it up I spoke to a very nicewomen who advised me they had to order the parts then would call me to schedule an appointment. Two days later I received a call saying the parts were in and made my appointment, when I got there they took me right in, went over a couple of things with me and said they would call when it was done about 3 hours. That's exactly what they did and when they called they explained everything to me and even told me they found some chewed up napkins and some mouse droppings in the glove box and cleaned them up for me and wanted to make me aware that I had a mouse in my car. they were extremely nice. I would recommend anyone to take there car there for service.

William Arehart

Jul 26, 2015

It was a great experience. Would tell friends to shop at Hugh White Honda

Nikki

Jul 22, 2015

It was surprising how nice I was treated. I did not ouch add the car directly through the lot I took my vehicle for service. And I was still treated like their customer who drive their vehicle off the lot. Thank you for great service. Thank you for great communication. My next honda purchase will be yours. GREAT EXPERIANCE. prices are below what I had believed I should of paid. Just thrilled to be treated with respect.

Lindsay

Jul 20, 2015

I had an exceptional experience leasing a new car at Hugh White Honda.

Ron B.

Jul 17, 2015

I was greeted promptly by the service representative. She was very pleasant and addressed all of my issues. After the work was completed, she went over the inspection report.

rizzumal

Jul 14, 2015

I came to Hugh White from another dealership that definitely did not have my best interest at heart. I needed an oil consumption test (the other dealership required me to get a $40 oil change through them). They also told me I should get my VCT actuator repaired with them (a $300 job). When I got to Hugh WhiteI Jason topped off my oil and had me come back in 1000 miles for the oil test. No BS oil change requirement. I asked about the VCT actuator and he said to wait until Honda releases a bulletin and because any VCT actuator replacement will have the same issues because it's the part that's the issue, not regular wear and tear. After confirming serious oil consumption, he scheduled me for an engine rebuild, and suggested I get my tune-up (spark plugs and belts) done at the same time so they wouldn't have to charge me for labor on that. Jason is the most honest mechanic I've ever worked with. He got me in and out with no hassle, got my work set up quickly, with no surprises. He explained things along the way, kept me up to date on the status of my car. Best of all, he didn't talk to me like I know nothing about cars (as some other dealerships do). Wish I could give them 6 stars. If you know a little about cars, this is definitely the place to go for your Honda. If you don't, but want good honest service and to not be ripped off, this is the place to go. If you care more about whether they have popcorn and donuts in the lobby, go somewhere else and overpay for your car service.

HondaLuvXOXO

Jul 13, 2015

Hugh White Honda's employees are always efficient, friendly, courteous, and they provide timely service!! I would highly recommend Hugh White Service Center to anyone!!

K

Jul 12, 2015

Service was great once again, although it took a little longer than usual.

Rurthellen Weaver

Jul 12, 2015

I was able to get the exact car I wanted almost seven thousand below the other dealers' couponed prices. I was in and out quickly with the car waiting, keys in the ignition when I arrived. My salesman made this deal the deal of my dreams. Thank you, Mikey!

Richard Sherman

Jul 11, 2015

This is my sixth Honda and I have always had them serviced at Hugh White! Other then regular maintenance, tires and oil, less then $100 in out of pocket repairs cost TOTAL! Can't say that about any of the other cars I have owned! Hugh White has always treated me fairly.

civic

Jul 9, 2015

Hugh White Honda found and repaired the issue of my 2008 Honda quickly and kept me up to date down to the space the car would be parked in when I picked it up!

walter.youn

Jul 9, 2015

Steve was very helpful and that is what I like very clean work also workers clean and every one was ready to work. I will come back to this dealer.

Aprilar

Jul 8, 2015

I had a great experience. It was quick, Ronda was helpful and so friendly. I enjoyed working with her. If I could I would ask for her to help me everytime.

Jan

Jul 7, 2015

Attempted to make an appointment online over the weekend but this week did not indicate any morning appointments. Since I needed a morning appointment, I waited until Monday morning and called them directly. Rhonda was very friendly and was able to schedule me for Monday morning at 9:00. I was so pleased that they could take me so quickly. I was told that my appointment would take about an hour, it ran over slightly but there were 2 recalls on my vehicle which they were also able to fix.They wash your car but it does not get dried. I unfortunately have a black car so it usually looks worse after the wash then before. I was able to get home this time in a timely fashion and with a damp towel, I was able to remove the dried on spots.

Murali Swaminathan

Jul 6, 2015

CSR was very nice and courteous in selling the car. She took time to explain and very patient with me.

ggguy

Jul 6, 2015

I had researched the 2015 Pilot. Decided that was what I wanted to purchase. Went on a price promise website. Hugh White Honda had what I wanted for a price I felt very comfortable paying. I called and spoke to the dealership on a Saturday. Test drove the vehicle on Sunday and purchased said vehicle. Everyone was very straightforward. No smarmy sales speech. Financing officer was equally easy to talk to and didn't feel any pressure to purchase add on's. I would highly recommend my sales person Charles Caldwell and the Hugh White Dealership.

sassy123

Jun 29, 2015

brought my car in for regular oil change and tire rotation svc. there were other services needed and service advisor explained in detail and answered my questions regarding those issues

Evelyn Albertus

Jun 28, 2015

They are always friendly take care of you right away always do a good job

Marilyn Pressnell

Jun 27, 2015

I've enjoyed my experience every time I've returned to the dealership for service. Will continue to use this dealership whenever I need service.

jb

Jun 26, 2015

Barry was great to work with. He was very honest and kept his word with getting back to us. He responded to my questions or would find out the answer promptly. Manager Mike and David were also very friendly and nice. Finance manager Bob was prepared with our paperwork to go smoothly. Overall it was a very pleasant experience !

Luke

Jun 26, 2015

Great overall experience at Hugh White Honda. Everyone very friendly and helpful.

Shirley Mccombe

Jun 26, 2015

As always I received very good service . It was done in the time promised and I am very satisfied

Debbie

Jun 24, 2015

I appreciated the speed of service at this dealership. I like having internet provided, as I can continue to work on my laptop while waiting.

V. Baumann

Jun 24, 2015

Courteous & efficient personal service. Knowledgeable & helpful staff. Comfortable facilities if you are waiting, or take advantage of the shuttle, whose driver Julie knows Columbus very well & is full of tips for avoiding traffic. Definitely worth the drive out to Georgesville Road.

Wayne Miller

Jun 22, 2015

Very friendly and competent staff. I will continue to have my car serviced.

Candi Shoor

Jun 20, 2015

What a pleasure it is to go there. EVERYONE is helpful and so pleasant.

Doug Reed

Jun 17, 2015

The service department and its staff always does a great job.

Sotero43119

Jun 17, 2015

The service on my vehicle was handled in a professional manner, the staff was very courteous and I would recommend Hugh White dealership to everyone. Thank-you and keep up the great work!

Kathy Lyons

Jun 15, 2015

My initial request for an online quote was answered promptly by Nicole Valent. She responded quickly to a follow up question, which helped me to make up my mind to buy the car from Hugh White Honda. Other dealerships called me, in spite of my request to respond online. Nicole was off the day I wanted to look at the car. She asked a co-worker, Greg Pappa, to help me. Greg made the experience so pleasant, that I wondered why I put off buying a car for so long. He was helpful and informative without being overwhelming. When I decided to buy the car, he spent a long time going over how everything worked, including helping with some of the programming. I am very happy with my purchase and will pass along Nicole and Greg's names to anyone I know who is in search of a car.

Bbberta

Jun 12, 2015

I have been taking my 2006 Civic to Hugh White for 7 years. I have never felt taken advantage of, or that they were wanting to complete repairs that weren't needed. In fact, when I asked for the brake pads to be replaced, they said it wasn't necessary at that time! How many service centers would have seen dollar signs and said, "We'll be glad to!" and then come back and mysteriously discovered other things that needed replace, too! I always have a good experience with the service representatives who greet me and are my designated go-to person for that visit; they give careful estimates of the cost, and if something else is needed, they explain it to me in terms I can understand without talking down to me! Here's an example of how my husband and I feel about Hugh White: He drives a Ford Mustang and we asked the service department if they service Fords (they don't). He was bummed, as it is hard to find a service department you feel you can trust.The only category I gave a 4-star rating instead of 5 stars is in the overall facilities. Their waiting room is decent, but I wish the complimentary bottled water was cold! The bathrooms and vending machines are conveniently located, and there is a television for those who might need to wait a while (and they don't mind changing the channel if you want - AND if the other customers don't mind!) Of course, the waiting room is adjacent to the showroom so you can peruse the new cars while you're waiting! One more thing about the facilities: free wi fi!

Philip K. Miller, Jr.

Jun 10, 2015

Special thanks to Rhonda for expediting my service interval.

1st Honda

Jun 7, 2015

My first oil change and tire rotation. Staff was professional and friendly. Took the time to explain about the service codes and how that determines what they look for.

Kay

Jun 7, 2015

The service personnel went above and beyond in answering my questions and investigating options for my service needs. I was kept informed at each step, with explanations of options and costs. The service was completed well within the estimated time frame. My car was shiny clean when I left the service area!

Courtney Robinson

Jun 5, 2015

Making an appointment was easy and convenient. Car was serviced in a timely manner.

Greg K.

Jun 5, 2015

I have purchased two Honda's from Hugh White Honda off of Georgesville Rd. and each time, the customer service is like no other car dealership. No high pressure, and one of the easiest buying experiences ever! Also, just took the car in for an oil change, and again, exceptional service. Friendly, courteous staff every time. "Ziggy" was our sales person and will "steer" you in the right direction for a new or used car!

memaw

Jun 4, 2015

Every time I come in for service all services are done well & I never have to wait long. My concerns are address and taken care of. I actually enjoy bringing my car in.

Mike Henry

Jun 3, 2015

From the moment I pulled in until my car was completed, Ronda kept me informed as to what was going on and making sure I understood everything. She worked with me the entire time and with her great personality, I think she is perfect for her position. As far as the repair, the front brakes feel great and everything looks good on paper for the oil change and tire rotation. Great Job.

asprague124

Jun 3, 2015

It was quick and easy. Other than waiting 2 months for the recall part the trip was very quick and painless for me and my son.

Jolie

May 31, 2015

The service staff is very friendly and helpful. I was greeted in a friendly manner as soon as I entered the service area. I was asked if there was anything else they could do for the vehicle other than the service it was scheduled for. I was given an estimated time of repair, which was very accurate. As I did not wait on the premises, I was called when my vehicle was ready. When I arrived to pick it up, they brought my vehicle to me. I am always pleased by the service I receive.

Jenny

May 30, 2015

Joe Mahoney was great! He had a Civic and Fit ready for me to test drive when I got to the dealership. Once I chose which car I wanted, he made sure to get a full tank of gas for it and had the car detailed. He even assisted with the detailing so I didn't have to wait long. Thanks for a great experience!

Ranger1

May 29, 2015

Outstanding customer service from start to finish. My service writer was outstanding, knowledgeble, and warm. The general concern for my vehicle's health was evident.

Ed Barnes

May 27, 2015

This is the third car I have leased from Hugh White Honda. My first was a 2010 Accord LX, then a 2013 Accord EX CVT, and now back into an SUV. I have had no major issues with any of them. The service department has always been friendly and got me in for oil changes promptly. The sales team has always worked to make me the best deal possible.

Nicole Freeman

May 27, 2015

My recommendation is to clean the kids area on a more consistent basis, remove the stuffed animals (germs), make sure the toys have batteries or remove them. Also add a few other inexpensive items like puzzles and books. You may also want to add a small TV for cartoons.

grnis52

May 26, 2015

The honesty of your team still amazes me. I would recommend Hugh White Honda to all my friends and family. To inform me of recalls is just amazing to me and the honesty of the employee who told me my oil wasn't due yet and not just doing it...what a blessing for a one income single woman. Thank you all so much

Frank

May 23, 2015

Took my 2014 Honda accord sport in for its first service very fast and polite crew they did a great job...Thank you Frank

Judy Shupe

May 23, 2015

You have serviced my cars for many years. All of my service on my present car has been done with you. Your technicians are very thorough. I appreciate working with you. Thanks for keeping my car in good condition.I will probably buy again with you.

Sagar Dave

May 23, 2015

I was satisfied with the service I got. The time it took was little more than expected. Also, it is weird that no one addresses you for so long once you arrive. Besides that, the quality and service was commendable.

Jennifer Meeks

May 21, 2015

Hugh White Honda is FANTASTIC!!! The purchasing process was easy and comfortable. We love our Pilot. We recently took our Pilot in for an oil change and tire rotation. The gentleman in the service department was great. He walked us through all of our options and explained each service in detail. We even got a discount for visiting the service department for the first time.

Danny54

May 21, 2015

I've delt with Hugh White since 2004 and have always had great service. Would recommend for new car purchase and service.

gary boggs

May 20, 2015

THIS IS MY THIRD CAR FROM HUGH WHITE HONDA. THERE WAS NO PRASURE .I WOULD DEAL HERE AGAIN.

John Deliman

May 20, 2015

I've always been happy with the service hours and quality of service received from Hugh White Honda.

DAT

May 20, 2015

Had a clunking noise in the front end. The tech rode with me...heard the noise. Went back to the dealership. He put my car on the rack and discovered my left lower ball joint and right upper ball joint with control arm need replaced. Am grateful to finally know the problem so it can be corrected.

Alex N.

May 19, 2015

This was a spur of the moment purchase that translated into a very pleasant experience. Repeat customer for sure!

Diane Miller

May 19, 2015

Did a great job and when I made the appointment they told me how long it would take so I could plan my day.

Kim

May 19, 2015

They were awesome!! Very pleasant, helpful and friendly!! I bought my car from them about 2 years ago. I continue having them perform routine maintenance.

Kristen Highley

May 19, 2015

I actually arrived early for my appointment and was able to get in early. I am always treated good when I come to Hugh White Honda.

Fournier.1

May 19, 2015

All around great experience, from point of sale to follow up preventative maintenance through service department. Everyone helpful, courteous, and professional. Highly recommend this dealership.

John Plank

May 14, 2015

Very good service and very professional. Barry was my salesperson. Can't go wrong with him.

Ellis Wallinger

May 13, 2015

I worked with Jim Jeffers. He was straight up and to the point. Could not have gone smoother.

Tracey

May 13, 2015

This was the first time I have leased a vehicle. The professionalism and true customer service will bring me back.

Laurenbussard

May 13, 2015

My overall experience was amazing! I turned in an old lease and leased a brand new 2015 Honda CR-V, which I love very much! Everyone was extremely nice and quick to help! Thank you Hugh White Honda for an amazing experience as always!

ahuston966

May 10, 2015

Used internet sales to negotiate pricing and had pre-approval before coming to drive the CRV. Love the new CRV in Cooper Sunset. Sales staff were very helpful and walked through the CRV features and had it ready to go in no time.

KELLY

May 9, 2015

THEY GREETED ME PROMPTLY, THEY GAVE ME AN ESTIMATE UP FRONT, IT TOOK LESS TIME THEN THEY SAID TO GET CAR DONE, THEY SEEMED TO DO A GOOD JOB, I HAD NO PROBLEMS WITH MY CAR SINCE, THEY EVEN WASHED IT FOR ME BECAUSE IT WAS DIRTY, THEY PUT FLOORS MATS IN DRIVER'S SIDE TOO. THE ONLY PROBLEM I HAVE IS THE COST WHICH IS NOT THEIR FAULT, I AM A DISABLED WIDOW WITH 2 CHILDREN AND I NEVER HAVE ENOUGH TO PAY FOR THE SERVICES, I HAD TO TAKE MONEY OUT OF MY GROCERY MONEY TO COVER IT. I LEASE MY CIVIC FROM HONDA AND I DO NOT KNOW WHERE ELSE TO TAKE IT WHERE THEY WON'T TRY TO TAKE ADVANTAGE OF ME, BUT THE EXPENSE IS HARD ON MY FINANCES. BUT LIKE I SAID IT IS NOT THEIR FAULT, I JUST HAVE LIMITED INCOME, BUT I DO NOT KNOW WHAT TO DO, YOU HAVE TO GET YOUR OIL CHANGED AND MY HUSBAND IS DEAD, SO I DO NOT KNOW WHO ELSE TO TRUST?

HondaPhil

May 8, 2015

As always, the work was completed in LESS time than expected (quoted).Any and all options were explained in layman's terms.All 6 employees I came into contact with were SMILING and eager to help answermy questions or assist me. I have even brought my Mother-In-Laws Cadillac in for servicingbefore because of the Excellent service !!

Happy Honda owner

May 7, 2015

This place is always number 1, I was within 2 miles from Roush Honda and still towed my car to Hugh White Honda on the other side of town.

Kelly

May 7, 2015

I think my little brother Robby is the best finance person ever:) and the salesman Mauricio Saaverdra was awesome. Thank you Hugh White Honda!

Toni

May 7, 2015

Kent Markley my Service Advisor was very courteous, friendly and accommodating.

Carla L

May 4, 2015

I was charged for lights that no one had called to get approved and the gentleman at the service area removed the charges promptly.

Robin cowles

May 3, 2015

I traded in my lease early with my mileage over. They were excellent in working with me. Upgraded my lease to a better civic increased my mileage to 15000 a year and got the extra warranty for free oil changes. And tires. My lease payment only went up 78 a month they didn't charge me extra for mileage over. Zero down and payed my first car payment. Very grateful for this

Nermel

May 2, 2015

Very pleased with this dealership. The salesmen were not high pressure and low key, which i greatly appreciated. They let me drive several vehicles to help me make my decision. They did not have the vehicle i wanted in stock and it only took them 2 days to get it. Upon arrival they spent some time explaining all the features and function of this vehicle.

Ruth

May 2, 2015

Excellent customer relations. I dod mot buy my current Honda from them but definitely well in the future. They are so customer focused.

Bruce

May 1, 2015

Greeted immediately. Given estimate and time frame. Did not try to ad additional services. Great overall experience.

mervat assad

May 1, 2015

Jim Jeffers he is excellent and professional man for the job ... best service you cant get better then that. thank bought Jimthe nowarah family

Nick Kallis

May 1, 2015

Matt took excellent care of me. He always does. Even though my wife had a bad expirience several years ago I have never received anything but excellent care from the dealership's service department and from Matt. He does an excellent job.

Terry Huffman

May 1, 2015

Called and was able to get appt. when I could get there. Service was both efficient and courteous. Kept me informed and updated on progress. The car was fixed in a timely manner and cost effective.

Bob

May 1, 2015

I have bought 5 Hondas at Hugh White and get them all serviced there. The Service check in people are friendly, knowledgeable and keep you up to date about what you need and the status. They are always willing to explain things. The service technicians do not give up and are willing to drive with you if they can't hear that "noise". Wonderful people to work with. Highly recommend.

Scarlett05

May 1, 2015

First of all from the time I walked into Hugh White Honda I had a great feeling. Everyone was so friendly and attentive but never pushy. I worked with Marilyn and Mark and the both of them made me feel right at home. They acted as if they had known me before, friendly, funny and as I said not pushy but worked real hard to get me into the vehicle I wanted and at the price I wanted. I'd never had a Honda before so I had lots of questions. They answered them all and I love the CR-V I bought. So comfortable and a smooth ride. If you want a good vehicle and wonderful experience in buying, go see Marilyn Busic and Mark. I highly recommend Hugh White Honda.

D. T. Smith

Apr 30, 2015

Scheduled recommended service. Handled quickly, reliably, and professionally.

hondaowner

Apr 30, 2015

This is my second Accord. Great car! I have received excellent service at Honda over the years. Had the tires rotated, oil change etc. Thank you

John

Apr 30, 2015

The Hugh White Service Department has outstanding service advisors as well as back office employees and technicians. Everyone is pleasant to work with and they carefully listen to our reason for the service and then follows through with just the work needed. They also advise on other work that comes to light during the service and can often complete the additional work in the same visit. Our most recent service was to replace that defective air bags that were recalled. We were called multiple times to schedule the replacement which was beneficial due to our busy schedule. The work was completed at no cost and the car was washed as it is after every service. Thank you Hugh White Service Department!

LJD

Dec 25, 2014

We purchased our Honda vehicle from Hugh White Honda. Although we are from another part of Columbus, the good pricing and hassle-free shopping experience let us make the decision to conduct our business with Hugh White Honda. Overall, we are satisfied with their service.

Fannink10

Dec 5, 2014

After trying and getting frustrated with another dealer, I decided to work with Hugh White Honda. They had the car I wanted in stock, and gave me a great deal on it. I finally dealt with a dealership that I felt wasn't trying to take my arm and leg as part of the deal!

Danielle

Nov 28, 2014

A recently bought a used car for my daughter and was skeptical at first about the entire process just because I've been through it before at other dealers. Everyone at Hugh White Honda was very professional starting with my sales person Ziggy. I will deffenitly be back the next time i need a vehicle.

Patsy

Nov 27, 2014

I have recently purchased a new Honda CRV From Ziggy at Hugh White Honda and my overall experience was awesome. First of all I only dealt with Ziggy, not 5 different people to get the price I wanted and there was never any pressure to buy. I have been to a couple other central Ohio Honda dealers and I would recommend Ziggy and the entire staff of Hugh White Honda to anyone. Thanks Hugh White, I got it right. HAHA

Brian

Nov 26, 2014

Michael Siegfried (Ziggy) showed a high level of professionalism and was extremely knowledgeable with the products and features with my new vehicle. Thanks for the best expierence I have had with purchasing my new accord.

Steve

Mar 19, 2014

I went into the dealership because of an issue with my car. It turns out that my car was going to take an extensive amount of repair and not something that I was excited to do. I spoke to the General Manager David Delauter and explained my circumstances from the issue with my current car, my finances, and credit, and rather than blowing me off he listened to my concerns and worked with me to see how we could discover what I could afford and then had me work with sales associate David Downs to pick a car. Everyone at the dealership listened to my concerns and fears and understood that I was in a tough spot and facing a tough decision. Rather than pressuring me to purchase something they worked with me to understand the benefits of purchasing with them rather than my other option. While I was at the dealership, I watched the other associates and they were also very helpful to the customers they were assisting. Hands down the best car buying experience I have ever had!!!

Barb H.

Dec 28, 2013

Brian Rolle and Mark Hampton made buying a new car the most pleasant experience I have had in 40 years! As a Honda owner since 1985, once owning 4 accords when our daughters were in the house, this was a no nonsense approach to finalize a deal. Would highly recommend them and Hugh White Honda if you are thinking of buying a Honda.

unhappy shopper

Dec 23, 2013

Went to purchase a sporty coupe because i was bored with my auto transmission car. Was aproched by a salesman and told him I was looking for a sporty coupe. He metioned the si and I said sure i would try one and he immediately took me to an 01 civic with 237k on it. I drive a 2012 model car so i am not sure why i would be interested in something that outdated. Asked salesman to allow me to try an accord and civic si he said sure and we went in to look at what was available. But then a car rolled up with a couple and the salesman imediately exused himself to help them. The problem is that he never came back to me. he left me standing in the lot and paid me no attention. i then stood in the lobby and he came by and i asked him again to test the accord and civic. He asked me to hold on but still it became apparent that he was only focused on the couple. I understand that they were busy that day but it would have been nice for another salesman to help me. I shop the automall everytime I buy a new car and everytime i have gone to this dealer i have left with a bad taste in my mouth from a pushy salesman, or they dont pay me any attention (probably because of my age). In the future it would be nice to ask my pricerange before trying to sell me a car that has 237k on it and then ignoring me. The kia dealer always treats me like gold, but i do prefer honda products (especially in coupe) so it would be nice to get the same service. Based on repeat visits I know it is not that salesmans fault, but most likely a poor cs program.

C.C. from ODU

Nov 19, 2013

Mr. Rolle and Mr. Hampton are two great salesmen. I enjoyed transacting car business with them.

Joe

Nov 2, 2013

Great place to buy a car! Everyone i met at Hugh white Honda where awesome. Our salesman Mauricio was very helpful, from the start to finish of our car buying experience, my us feel very comfortable.

Mike

Nov 1, 2013

My name is MIke and I have nothing but great things to say about my recent car buying experience. This is the 3rd vehicle I have purchased new and I have never had an experience like this one. The salesmen, sales manager and the financial manager demonstrated a no pressure buying experience and they are great at what they do. It was so smooth I couldn't believe it! From start to finish this was hand down the best place to go in columbus for your next new or used Honda!

Dianne M

Oct 10, 2013

Went to Hugh white honda to get a car and had a great experience. They great great service was very friendly and to top it off I had a great sales rep Tim Duchin. I highly recommend this place. Thanks for great service.

Jenny Lucas

Oct 7, 2013

I was looking into a possible lease on a Honda and am usually very uncomfortable with car dealerships because I don't like being pressured. My salesman, Tim Duchin, made me feel very at ease and gave us plenty of space to look around and check out the inventory. He answered all of our questions and showed me alot of the special perks of the car, and just made the whole experience very pleasant and seamless! I am really happy with my new Honda Civic and would recommend Hugh White Honda and especially Tim Duchin to anyone in the market..and I have!

ruthsdg

Sep 22, 2013

I was car searching and Hugh White Honda came recommended so I contacted them online and interacted with Customer Relations Specialist Nicole Valent. Nicole was upfront with the information I requested and not pushy with her follow up communications. I very much appreciated her help in my car search process.

Jerri L Ruggiero

Oct 31, 2012

I was looking for a used vehicle for my son and found something I liked on the internet late one night. I have been really busy at work lately and had no idea how I was going to find time to make this happen. I left a message through the internet ad on cars.com and the next morning Ziggy called me. He was friendly and helpful. He told me that if I could drive by at lunch, I could take the car back to work with me to see how I liked it. He mentioned he worked until 9:00 amd that if I could make it before that we could sit down and work out a deal. When I arrived at the dealership the car was actually on and waiting for me! The car (a CRV) was perfect - just what I was looking for and Ziggy and I worked out a deal later that evening which included my trade. I went and picked up my son from a night class brought him to the dealership and followed him home in his new car. Ziggy made buying a car EASY AND FUN. The dealership was spotless. Everyone was very friendly to me and I was especially impressed that their service and parts department is open until midnite - EXCELLENT for even my work schedule. Thank you to Ziggy and Hugh White Honda!!! :)

Happy Customer

Oct 23, 2012

I am a very lucky person. Years ago, I found a car salesman that I actually like and trust. Since then, my husband and I have either leased or purchased a total of 12 cars from Mark Hampton. We followed Mark from Honda East (where the salesperson was the ONLY reason to go there--yuck!) to Hugh White Honda. The experience at Hugh White was much more pleasant and even more efficient. I knew what kind of car I wanted, and Mark knew how to help me get into the car. I purchased a 2012 Honda CR-V, and it is one of my favorite cars ever. I will also go to Mark Hampton at Hugh White Honda for my new car purchases. Which is a good thing--I have a daughter who is going to be driving soon! Thanks to Mark and everyone at Hugh White.

Buyer of 9 Hondas - Recommendation

Oct 9, 2012

My salesperson was Mark Hampton and my experience was wonderful. Mark was knowledgable, courteous and polite. I was treated with respect and Mark made me feel special. I actually had fun buying a car! I didn't feel pressured or uncomfortable at all. I had bought cars from Mark before at Honda East and this experience was even better at Hugh White. I will never go back to Honda East - Hugh White and Mark Hampton have earned my return business from now on (and this was my 9th car I bought from Mark!).I recommend you follow my recommendation and visit Mark Hampton at Hugh White Honda !!

The Dude

Oct 9, 2012

This was my second purchase from Mark Hampton and Hugh White Honda. I VERY HIGHLY recommend him to others. Looking for a new or late model Certified Used car. His direct phone number is 614 593-9807. I've bought a lot of cars over the years and this was by far the BEST experience I've ever had a dealership.

Honda Fan

Oct 6, 2012

Anyone looking for a great car at a fair price should investigate Hugh White Honda. The facilities are excellent and their customer service is great. In particular, I would like to emphasize the professional nature of their Used Car Manager. He is awesome. The whole staff will take the time to answer any and all questions you may have. I recommend them very highly. The experience of my friend convinced me that they are the most professional dealership in the Automall. Professional service combined with great facilities. What more can you ask for?

gludwig789

Mar 5, 2012

This was the best dealership experience that we have ever had. The salesman (Mark), manager (Larry) and finance guy (Bob) were all very knowledgable at what they did. Mark was such a personnable and up front person that made us feel so comfortable. I would recommend Hugh White for a wonderful car buying experience.

AJ43228

Oct 31, 2011

My ex and I bought a new Civic from Jim last year and he treated us great, so now that I needed a used car for myself I went to Jim. What a major disappointment, my credit is poor right now and I knew my options were limited but felt that because Jim was good to me then I would receive the same treatment, I was wrong. They were able to secure financing through a sub prime lender but the cars Jim showed me were absolute crap for an overly inflated price. And to add insult to injury he told me that I should look into buying a $1000 car with my down payment until I fixed my credit issues.I am the type that would be a customer for life if I was treated well, but after this experience I won't ever step foot on Hugh White's lot again. Not only did they lose my business but they lost the business of a friend whose daughter is looking to buy a used Accord.

BuckeyeCVM

Aug 10, 2011

I requested a quote over the internet and started a game of email-tag. I started working with Ali Blair, but either she did not receive or did not read my email. Jerry Atkinson emailed me to check in and make sure that they were "getting me taken care of." It seemed weird to me that two of his emails were sent at 12:00am and 2:55am. After that, Ali emailed me to ask how she could help. When I re-asked for information on my choice of model and trim level, she replied that the dealership had none and were not scheduled to get any in months. They didn't do anything particularly bad, but it was an annoying waste of time. I feel like she should have been more up front about their lack of incoming inventory when they first received my request for a quote.

AccordLuv

Aug 6, 2008

The main reason I'm writing is to mention that Hugh White Honda has service until Midnight. That's service! The people I encountered were helpful. The customer waiting area was the best I've seen. Friendly employees and a clean facility says a lot about how the place is run. To top off my good experience, I got free coffee and my Accord got a free car wash.

carreview2

Jul 14, 2007

Get your price in writting and sign, if not they will change the price after all of the negotiation completed.

bmwandvw

Jul 12, 2007

They are really excellent to deal with. I walk in and dealt with a guy name Jim. Wanted to get a quote and test drive an Accord. He gave me the keys and didn't ride with me which gave me freedom just to experience the car without a salesman yapping in my ears. Then when I got back, there was no pressure at all and he gave me a quote in writing that was below invoice. The only reason I didn't buy from them is because I liked the Passat better than the Accord. But Jim was definitely the best salesperson I've dealt with.