Honda of the Avenues reviews

ramirezbianca49

Sep 18, 2016

This is the third time I came to get an oil change here. The service was great like always. The total wait time was about an hour which is not bad because I didn't have an appointment. Great service !

HONDAFAM2001

Sep 6, 2016

WE HAVE BEEN A CUSTOMER OF "HONDA OF AVENUES" FOR WELL OVER YEARS AND COUNTING. WE HAVE PURCHASED 4 VEHICLES AND STILL SATISFIED. WE APPREACIATE THIER CUSTOMER SERIVCE AND DEF RECOMMEND OUR FAMILY AND FRIENDS TO THIS DEALERSHIP.WE ALWAYS GET OUT OIL CHANGED DONE HERE AND SERVICE MEN ARE GREAT AT WHAT THEY DO..

CJ

Aug 26, 2016

I was thinking of buying a Honda when I stopped in at Honda of the Avenues and met Cyrus Kanyuira. He was very knowledgeable about the car, but did not pressure me in any way (which I sincerely appreciated). Because of his knowledge and his enthusiasm to make a deal, I did make an offer. We had to negotiate some, but was able to do some of that by phone. Once a price was agreed upon, I went in and we made it happen. The entire process was comfortable and efficient and I drove out that day with my new car. Before I left, Cyrus, took me to the service department and introduced me to Bobby Howard, which I appreciated as well. There was some pressure to purchase an extended warranty, which I found odd considering the car was brand new and had a manufacturer's warranty, but that had nothing to do with Cyrus. I have gone back in to get more information on how to work the technology part of the vehicle and and Cyrus has been extremely accessible. He continues to treat me the same as he did before I purchased the car so I feel very comfortable calling on him. I have been pleased with my experience so far and would highly recommend this sales agent to others.

SS321

Aug 18, 2016

As a female, I used to feel vulnerable getting work done on my car. I felt I would be overcharged or recommended repairs that were not even needed. I don't feel that way at Honda of the Avenues. They are honest, efficient and communicate everything very clearly. They even showed me my dirty filter to prove I needed a new one. Will provided great customer service and I will return as a customer.

sdiaz97

Aug 8, 2016

I first visited Lucas Honda and was very unhappy with their customer service. So I then came here and was able to buy a car within two days. We had Bob and Kristal and they were absolutely amazing!

BobbyV

Aug 3, 2016

I appreciate the people at this dealership in the used car sales and service department. We bought a used 2008 CR-V here and have been taking it in for regular maintenance and some recall work. I also started bringing my other car, a 2012 Honda Civic HF here as well. I feel like I can trust them to do the best job at a fair price in a timely manner.

CareBearSoft1

Jul 25, 2016

The service both in sales and service dept are the most excellent I have ever had in the past 45 yrs. Bobby Howard who has been our service guy is one of the kindest and most attentive and alert people to personalize your personal needs with the service of your vehicle as though you are the only customer present. His professionalism and knowledge is exceptional and I do feel that if Honda released him for any reason it would be of great loss to them and especially their customers.

HRV16

Jul 24, 2016

I have considered buying an used car but ended up purchasing my new Honda HR-V at Honda of the Avenues. There were miscommunications and confusion in the long vehicle purchasing process but all of the staff worked very hard to meet my needs. Wyatt, Jennifer, Nick and Luis were all very helpful. I appreciate your hard work and I love my new HR-V!

Bradgator07

Jul 23, 2016

The advisor answered all of my questions and delivered on time. The machinic came out and talk to me and gave me a lot of information

suv04

Jul 15, 2016

I brought my Honda SUV in for a routine oil change. Bobby always tell and we agree on what is my next maintenance step. Bobby is the reason why I keep coming back. Thank you Bobby

Civic_123

Jul 2, 2016

I had serviced my car earlier in March... it was hassle free experience coming in and coming out took les than an hour... plus they offer a shuttle service which is useful when the wait times are high... the service department is highky competitive and professional... Keep up the good work!

lbarkley

Jun 30, 2016

My shopping and buying experience with Kristal Knight at Honda of the Avenues could not have been better. They had the exact used car I was looking for listed on the internet, with carfax and all the details. Kristal verified that the car was still available and on the lot before my visit, responded to my emails in the same day, and adjusted her schedule to accommodate mine. She allowed me to immediately do a test drive, without asking me a lot of questions and without distracting chatter or sales pressure, so that I could concentrate on experiencing the car. She didn't pressure me to look at other cars or to make a decision on the spot; she allowed me to leave when I was ready so I could sleep on it and make my decision on my own. When I met with her to negotiate the purchase, she was respectful, straightforward, relaxed, and didn't try to pressure or confuse me. She didn't use typical annoying sales tactics like making me sit and wait for long periods for someone else to approve an offer. She negotiated a fair price for both my trade-in and my purchase, without being condescending, aggressive, or manipulative. She answered all my questions and provided me the details of the inspection when I requested it after the sale. My experience with Kristal was far better than at some other dealerships, and I would definitely recommend her to anyone else looking to purchase a vehicle.

Haley

Jun 29, 2016

Whenever I take my car to get serviced at Honda of the Avenues, they give me an estimated time for completion... Usually 45 min. They always beat their estimate!! I love being ahead of schedule!!!

WOODYGURL

Jun 28, 2016

It was a pleasant visit.. i look forward to future visit for oil change to be less than an hour wait if appointment is made.

CHRIS STAGL

Jun 23, 2016

I bought a pre-owned vehicle from Honda of the Avenues after working with Dustin Schack for about a week to get my financing done right and making sure I got just the right car and I couldn't be happier! I got a great deal on a 2012 Accord LX-S and FINALLY, for ONCE, I don't feel like I got shaken down by a dealership. ALL of the vehicles I test drove were well within the KBB recommendation on price and were very clean. Dustin as a salesperson was top notch, not pushy and was literally just there to help guide me. 5 STARS all day long to HONDA (Avenues) and Dustin on buying this vehicle.

Paige

Jun 14, 2016

We purchased a 2016 Honda Pilot. I told Kahlid we had our own financing he said no we can get you financed with more. He said all was approved. Never sent me buyers order when we got there the deal was nothing that had been emailed. My dad signed the paperwork on this " straw" deal" and we left with 2016 $39000 vehicle. They later asked for income verification. Never giving me any information. I contacted credit union they financed with and found out loan declined. We contacted Ned the general manager to let him know what was going on. They never contacted us back, he has been off for 6 days.......he never responded to one email or phone call. They tried to manipulate us to drive back to Jax because of their mistake. We made a low offer for the vehicle as I no longer wanted this vehicle. Lucky me this deal fell through because I would never sign that deal or any deal with this dealership. Everyone at this dealership is crooked and makes up lies! And avoids speaking with you or responding to you. I will never purchase a Honda again becAuse of this experience! I will also contact Honda corporate . I have all documents to prove what I'm saying is absolutely true!!They returned my original vehicle without one key, without 2 headphones for rear DVD and without my original owners guide. The floor mats were thrown in the back of the vehicle. No one has returned my calls or emails In regards to my missing items. Also car smells like smoke and I don't smoke. I returned their vehicle in same condition and have signed document by their driver stating that he inspected it. This is by far the worst buying experience I have ever experienced. If these are the managers in charge this dealership is in trouble as no one responds to you.

SportsCoach

Jun 5, 2016

Great service, always very professional, very clean waiting room. They treat me good and they take good care of my CRV. They offer other service items for my car, but they are not pushy.

Cp

Jun 2, 2016

Great service and professional. Service department was quick to see and was thorough with an overview of my car. I have used this dealership for years.

Pvbmick

Jun 2, 2016

I have always avoided having my cars serviced at the dealership because they always try to sell you stuff you didn't come in for. However, that has not been my experience at Honda at the Avenues. I am always greeted like they truly appreciate my business and it never takes longer than they say it will take.

Sgratzel1

May 26, 2016

They are absolutely amazing! I was a very difficult situation and they handled it with utmost confidence and they were extremely professional as well. They helped me get into a beautiful car and I am so excited! You guys are the best

mashorty

May 25, 2016

Easy visit at Honda. This dealership makes it easy to maintain our car. The team leads are always pleasant and they are always right on time. Thank you Honda

ramirezbianca49

May 23, 2016

This is my second time getting an oil change at Honda of the Avenues. They are always fast, have great customer service, and the prices are reasonable.

DPM

May 21, 2016

I made two trips to this dealership and dealt with JR. I would have purchased on the 1st visit, but I was still weighing the option of buying used vs. new. JR was straightforward from the start and was as low pressure as they come. I contacted him several times via text after the 1st visit and he responded to me quickly and thoroughly. I went back 5 days later and purchased the vehicle from him. He made the entire experience a very positive one and JR himself is one of the most professional and personable individuals I've dealt with in terms of my auto buying experiences. I was also very impressed that the Sales Mgr came over to personally thank me after the deal was inked. This is a great dealership in total, but JR truly made the experience a great one. If you are looking for a knowledgeable, trustworthy, low pressure and honest individual to deal with, I strongly suggest asking to work with JR. I have nothing but positive things to say about how things went for me over the past week. I would recommend this dealership and this salesman to all.

Hannahcherie2015

May 18, 2016

My husband and I could not decide between an Odyssey and tundra. We decided on a honda odyssey after having some some bad experiences with some toyota dealerships. We started negotiating the price of a 2016 honda Odyssey exl with three dealerships and just when I thought we could not get the price any lower honda at the avenues beat everyone's price. We got the odyssey for less than what true car says is a great deal. We got a great great deal! I want to praise our salesman Luis and the finance guy I don't remember his name but he loves disney. I would recommend these guys they make a great team. Thank you Hayes family.

JTio

May 15, 2016

Great people! Attentive and respectful! You do not see that characteristic too often nowadays but, you will find it in this service center. Bill was extraordinary. JTio

Dave Kennett

May 14, 2016

All aspects of our service experience for our 2005 Honda Accord were outstanding on 05/13/2016. Josh did an awesome job on the customer service end. Much appreciated & well done!! Sincerely, Dave Kennett

CarolinaGirl

May 12, 2016

I had been researching SUV's online and looking at SUV's in traffic for several years. I decided to visit Honda of the Avenues on Tuesday, April 26, 2016. I was met in the parking lot as soon as I stepped out of my car by a very courteous Mike Smith. I requested to test-drive a Honda CRV. I loved the vehicle so much I agreed to sit down and discuss my options. I was in no hurry to purchase a vehicle, only a test-drive. The sales staff (Mike Smith and another Mike (Sales Manager?) were extremely helpful with my financial requests as far as my trade-in, down payment and payment terms.. Also, Brian Livingston, Business Manager, was extremely courteous in finalizing the paperwork. My intentions were NOT to buy/lease a vehicle that day, but what can I say, everything worked out and it was a win/win experience!! This is the first time I have purchased/leased a Honda. I LOVE IT!!!

Tvenza

May 12, 2016

I've been dealing with Bob Mandele for years from when he was a salesman and sold Honda vehicles. Now he is a service writer and I will only take my vehicles to Bob to get an honest answer when I am having a problem with one of my vehicles. I can always count on Bob to make sure the job is done right I recommend Bob to all my family and friends

BillG

May 4, 2016

I would like to commend Will Morales service writer. I have dealt with Will several times for the three Hondas I own. He is best. Today I brought my 2016 Pilot in to have a piece of trim replaced. Apparently the trim was bent when someone attempted to break into the car. He discovered that the door frame was bent as well. This could have been a very expensive fix. Instead Will and the service Tech Julio were able to get the repair done.. Not only done but completed in a very reasonable time and expense. I appreciate a job well done and when I need service or the opportunity to purchase a new car I will go to their dealership Bill Gander

GEDEON FERME

May 4, 2016

I purchased my car here with a reasonable price and really low mileage. They have extra good customer service. Even they are busy, they try their best to please every customers. I do all my car services(honda2010) at this place So far, so good. I enjoy my honda.. Thanks Honda of The Avenue

Cheryl

May 1, 2016

This was my first visit to the dealership. Ron Brown was very helpful with my purchase. I would recommend the dealership And Ron to my friends and family.

CGL

Apr 20, 2016

We take our car to the Honda of the Avenues for service, because Bill Rogers is the Service Manager, we trust him to service and repair our car, without worry, We can depend on him to service and repair anything which may need fixed without worrying about being charged for unnecessary and undo repairs. It's a good feeling to have someone that is trustworthy, dependable and honest with your vehicle needs. Thank you for your service.

Helen Pike

Apr 20, 2016

Your service department is excellent. This last time when i pulled in Bobby knew my name and what i was there for.(He was the service writer that made my appointment.) I was there for the 32,000 mile maintenance. When I called he told me it would be approximately 2-1/2 hours to complete the service. I got there at the appointed time and he had me in and out in 1-1/2 hours. Honda of the Avenues has always done the service on my car and each time I come in everyone is friendly and the wait is not very long.

Honda Gang Family 2001

Apr 17, 2016

My family and I have been serviced by Honda of the avenues for over five years we have purchased over for vehicles from Honda of the avenues and service all of our cars purchased at Honda of the avenues. We are more than excited to announce that we will be seeing a Nother vehicle from Honda of the avenues within the next year .

rulahadad

Apr 4, 2016

This is my third car from Honda of the avenues and Mr. Hadad they always make sure to get the job perfect, quick, no go back and forth, thank you for the great service.

civicmike

Mar 30, 2016

Had a great experience leasing a honda civic from this dealership. The salesman I dealt with, Kalid Hadad, was a great guy, and was willing to work with us to get the car for the best price possible. It is a very nice dealership with a large inventory and great prices. There is a good chance that I will be getting my next car from them when my current lease is up.

GILDA S.

Mar 28, 2016

EXCELLENT IN EVERY WAY IS THE ONLY THING EVERYONE NEEDS TO KNOW

quinnie87

Mar 28, 2016

My experience at Honda of the Avenues was great. Lorenzo was such a laid back salesman that had knowledge of the vehicle. He did not haggle at all which was very rewarding, He assisted with me driving away in the car I came to purchase. My finance experience was also very good and entertaining with the personality of the finance rep. ( I think his name is Brian, I'm terrible with names) Overall, happy customer.

Trish M

Mar 27, 2016

Ive been coming here regularly for 5:years. I have always been happy with the service and friendly people. My kids are also entertained with toys and coloring and that in itself is a bonus! Most important I have never felt ripped off and am happy with the a quality work I get

Ms. B!

Mar 25, 2016

Josh is an excellent service advisor who genuinely cares about you as a customer!

brb

Mar 25, 2016

Service advisor Josh, genuinely cares about you as a customer! This location is convenient to my work & resident. The wait time isn't very long & they keep you informed while car is being serviced and/or repaired.

Tobeysmommy

Mar 16, 2016

We are always pleased with the service we receive at Honda of the Avenues. We get all of the service on our 2011 Accord done at the dealership and will continue to do so.

sms456

Mar 15, 2016

I recently started coming to Honda of the Avenues after switching from another local dealership. I was pleased with the simple, old fashioned service I received. Everyone was friendly, my service coordinator under promised and over delivered. I walked away happy and would return here again. I felt like I was treated as an individual and trusted the recommendations I was given.

Nidal

Mar 11, 2016

I just leased a Honda CRV last weekend from Honda of the Avenues, this is my fourth car that I bought or leased from this dealership. The salesman Khaled Hadad was outstanding, professional and provided me with excellent service. He answered all my questions and gave me the right advice. Also, I was happy with the sales manager Apollo Folks, he was very helpful and professional. I will go again to the Honda of the Avenues dealership to buy or lease, because of the outstanding service I received from Khaled and Apollo.

Robert Martindale

Mar 11, 2016

If I could give this dealership less than 1 star I would. I sent their internet sales team an e-mail requesting a formal quote of their best out the door price for a Honda Accord Touring. I received a very obnoxious and arrogant e-mail from their Internet Sales Manager Vince Stella, basically chastising me for my request. I replied to him and copied the dealership's General Manager and he replied back even more arrogant. He has been the worse experience I have ever had with any dealership ever. What is worse, I never received anything back from the General Manager which basically tells me this dealership is ok with Vince's actions and horrible customer service. I will never go back to this dealership again. If you receive an e-mail or phone call from VINCE STELLA, STAY AWAY!!!! You've been notified.

CRVchick

Mar 10, 2016

I had scheduled an appointment for a Wednesday (on line) but needed to move it up a day. I called the dealership at 7:30 am to change my appointment and they were more than happy to see me a day early. Josh looked at my car mid morning to make some recommendations and confirm what I needed done. My AC was serviced (first time ever - I think) and a relay switch was replaced. I have cool air again. Tires rotated, fluids topped off. Even took my coupons! As always, I am totally pleased with my service. So glad I bring my car to Honda. My history is in the computer...no guessing games of what needs to be done/should be done.I appreciate the free oil change too!Thanks Josh and the entire team!!!!!

SoCal Gal

Mar 10, 2016

I have been servicing my 2010 CRV here since I have owned it and have always had a pleasant experience. I drove into express service at 11:45 am on a Monday requested an oil change, went to a movie and came back to pick up the vehicle....,...nothing to it!

Cynthia A Rush

Mar 9, 2016

I am so happy to come to this dealership for service on my Honda! Efficient service quality workmanship and prompt appointment for service provided! I love this dealership and appreciate the excellent service. Of course,,,,,my favorite salesman ATIK!!

Lana21

Mar 9, 2016

I came at lunch time with a spare tire and a bad battery. I needed to change my tire to the new one and to replace the battery to the new one. There were a lot of customers and the dealership was very busy. I told them that I need my car fast because I need to pick up my kids from the pre school in time. I don't know how they could do it but they fixed my car in just 45 minutes! Wow! Thank you so much!

Lolo614

Mar 7, 2016

Every time I visit for service on my Honda, Tgey get me in and out. I've been Ina honda for over 10 years and the quality of the vehicle as well as the service from the staff and dealership is why I have remained a Honda driver.

Civic_123

Mar 5, 2016

They have a good service department and never let me down, be it oil change , inspecting my vehicle any other services. Keep up the good work!

suv04

Feb 28, 2016

Bobby Howard takes the time to make sure I understand and give me all the options possible to make the right decision. I always receive the best customer service from Bobby Howard.

mubb21

Feb 25, 2016

Excellent service, Bill and the staff was very helpful, told me that will take 45 min but finished it under 40 min, thank you and keep it up.

sjpetch

Feb 21, 2016

The staff was very helpful and friendly. They recommended various service options for my 2014 Honda Odyssey; however, they were not pushy. I selected the service I thought was necessary at the time and they respected that decision. The prices are very reasonable compared to other locations out in town. Will continue to have my Odyssey serviced there and would recommend them to anybody with a Honda.

lukicivic

Feb 20, 2016

awesome service would tell everyone to shop at the honda of the avenue love the service A+A+A+would buy my next car from the same people at the honda of the avenue told all my friends to go there

Haley

Feb 18, 2016

Love coming to Honda of the avenues to get my Honda services! Wednesday is ladies day and ladies get a free tire rotation with service. GREAT DEAL!!! Customer for life!!!

David FTW

Feb 17, 2016

Great job as always by Honda at the Avenues.But wait, there's more... Always remember that websites are now in the business of "click bait." So, reporters, entertainers and headline writers often write headlines to lure you into reading more. Clicks = $$$. They will often write a headline that says "but wait, there's more..." Simply to get you to click.That's just one example.Be wary of clickbait and consider Honda at the Avenues for your service needs.- David

C. Dixon

Feb 10, 2016

This is my second time bringing my car (which we purchased at Honda at the Avenues) to have routine service done (oil change). I couldn't have been happier with the service. Both times Josh helped me and he is by far the best. He is attentive, courteous and professional. I knew how long the service would take and they stuck to that time line. As a mother of three customer service and prompt service is so important. Will definitely be back!

Kelsemilae

Feb 10, 2016

My experience at Honda has always been pleasant. The service guys are always prompt and working hard (you can tell because they are so busy!) I am not sure of the gentleman's name, (Jeff or Josh maybe??) but he was awesome! Very friendly. They forgot to change my windshield wipers per my request and immediately fixed them and sent me on my way in a timely manner. I don't fret going in for any service work. Thanks for your awesome customer service!

amaggio1075

Jan 31, 2016

Dealership goes out of its way to take care of its customers. Sales department takes its time to make sure that you are making the right decision for you and gives you all options possible. Service department continues the excellent service in following up with all your service needs.

danman56

Jan 30, 2016

After getting a price quote through True Car, and receiving a callback voicemail from Honda sales associate, Richard Norton, I stopped by Honda of the Avenues after work to take an Accord for a test drive. I have owned 4 Camry's back to back, and I did love them all, but I was interested in changing things up and wanted to see what an Accord was like to drive. I dislike pressure sales and was fortunate to have been greeted by sales associate Corbin Johnson (Richard had already left for the day), who answered my questions and guided me through the trim levels according to the features that were important to me. There was no formal test drive pitch. We were sitting in a blue Accord EX and I asked if I could take it for a drive, and off we went. Needless to say, I was favorably impressed with the handling and feel of the car, not to mention the fabulous audio. Coming to terms on the price was a process in which Corbin showed patience and poise. He was willing to go over the numbers again and again until it made sense to me and everything added up. He emphasized keeping the focus on what my bottom line was in terms of where I needed the monthly payments to be. From there, with the assistance and finesse of the finance guys, Brent (?) and Chris, we got to where we needed to be to make the sale.

av904

Jan 27, 2016

Came in for a oil change and was in and out of the department within the hour! Great customer service with a fast pace and organized performance.

tiger

Jan 27, 2016

Bill, did an outstanding job with our 1st service on my 2016 Honda HRV. He is excellent service manager. He told me it would take 45 minutes for the service and it was completed in 40 minutes. Great job and he has my business!

sharonp

Jan 26, 2016

Went in for an oil change. Appreciated the timely service. I was finished at the time estimated. I was given recommendations for necessary service- tires and brakes -to consider before next visit. .

hondaowner

Jan 21, 2016

Always strives to help us maintain our cars and correct any issues. Available for questions and responds in a timely manner. They know what they are doing.

Padma Rageer

Jan 16, 2016

Agent helped me in finding the right car for me and also good deal. Whole process in selecting and financing was very smooth.I would defenetly recommend Honda at avenues to anyone. Thank you

Edwin12

Jan 15, 2016

They help you to find the best option for you, and have great costumer services. The employee are very friendly and the price are good.

Minela

Jan 13, 2016

So I've been talking to a sales rep for 6 months about different models and such. I walk in to the dealership and first thing out of his mouth is I don't think you'll be able to afford the hr v let's get you in a civic or a fit. Told me he had customers and he'll send someone else over after he told me the specific color hr v I wanted was already sold. I was pissed. Livid. Hate when people waste my time and my patience. Thank God for the sales guy that took over! It took a while to put me in a better mood. My mom talked me out of leaving. But by the end of the night I was looking at the bigger model cvr. Enea was upfront, honest a no xxxxxxxx type of guy. He answered all of my questions in a knowledgable fashion. Didn't promise me anything crazy or couldn't keep. He turned this long treacherous 6 month car search into a 2 hour great car buying experience! Tell him Minela sent you. He'll tell you how pissed I was.

Kitty85

Jan 10, 2016

I am all about having piece of mind. Honda of the Avenues allows me to have that with their convenient service department. Everyone that works there is so nice and helpful. I'm in and out of there in what feels like 30min tops! I always feel like my Honda is in great hands!

ramirezbianca49

Jan 10, 2016

I took my car to Honda of the Avenues because I needed an oil change. The staff there was very friendly and didn't try to force me to get any extra stuff done to my car if I didn't want to. They were quick and didn't waste my time. I'll be coming back here again!

Dee

Jan 2, 2016

I have been coming here for years. Aaron was very helpful and personable from the start. I appreciated him looking into my warranty for me to make sure I was covered.

George

Jan 1, 2016

My first visit was exceptional, the service advisor answered all of my questions, explained the process. The work was done within a very reasonable time frame.No surprises.

R3T

Jan 1, 2016

Quick service and back on the road in less than 1 hour. Courteous and professional service reps. Overall good experience with this dealership service department.

G2GR

Dec 28, 2015

I purchased my 3rd vehicle from Honda Avenues and from Enea. I feel like I got a fair deal and have been happy with their service here the past few years.

Hello123

Dec 28, 2015

Have been going there for more than 2 years.Service staff was very courteous and polite. I would recommend to all my friends and family.

Khader

Dec 24, 2015

One of the worst sales team ever saw.They don't have clear idea what they talk. They just tell what ever they feel.Then while printing the documents to sign they are showing way higher... Main problem is some guys will give some quote and if u search that guy again they won't be available.Very bad experience in this dealar place.I won't recommend this dealer even to my enemies... I lost interest in buying Honda now.Please don't go there... Had this experience for couple of times with this same delars.I don't have option to rate less than poor. I should rate less than poor.

Reju

Dec 24, 2015

The Quote given in phone and when we went in person is totally different.It is very bad experience as the sales representative is not stick on to his words on the finalized price.they keep changing the price and confusing the customer.Strongly disagree to recommend to anyone.I feel if u walk in to the dealership its waste of your time.

jordanshivar

Dec 23, 2015

I had problem with other Honda dealers, but Honda of the Avenues suited me the best. The best service for overall that I have experienced.

sinsuchoe

Dec 20, 2015

My husband and I were looking for another car, since my son was going off to college.Staff were helpful and understanding for us. I will come here again for future purchases.

Anil

Dec 15, 2015

I bought my new Honda Accord EX-L. Ross given me the best quore and Apollo (GSM) closed the deal in minimum time. All the documentation and finance are completed in an hour and i got my keys. Happy to get the car from best dealer in jacksonville,Fl.

dkmichel7

Dec 15, 2015

My husband and I were looking for an Odyssey. The staff at this dealership were great. They were very helpful and friendly. Would buy from then again.

Mtchthms

Dec 12, 2015

My Bank recommended this dealership so we went in looking for a Honda CRV but came out with an HRV instead! Car buying should be this easy. I am ecstatic! Corbin Johnson and Bob Robinson were very attentive and worked with us to come up with the best car.

jerry2289

Dec 11, 2015

I purchased a car last year and had an amazing experience and got a great deal. I came back to buy another car with my girlfriend this week and went right back to Derrick Gayle who I worked with last year. We worked out a deal that I was hoping to get going in, it was a very easy process. Very helpful and friendly guy, as well as all the other staff there.Mindy took care of our finances, she was really detailed and to the point; the paperwork only took about 15 minutes. She was very friendly and personable!

Pacosith

Dec 10, 2015

My service was in and out with great speed. I made my appointment and came in, and before I knew it, I was all set!

AllisonSolis

Dec 8, 2015

This company scammed me , made me think I was getting a deal, getting add-ons , or extra coverage, extra protection, when in reality I was billed for every single courtesy coverage. You cannot trust that what they offer you verbally is what is written down on paper, do not be fooled into letting the finance manager distract you with his sweet talk so that he does not have to let you know what he is truly signing you into.Tried getting in touch with General Manager, Ned Sobh to cancel contract prior to the bank funding it yet I keep getting stalls and even when I go to the dealership no one wants to speak to me or fix the issue. After being told numerous times that he would "be right out " I came to find out from a random employee that he had left 30 minutes after I had arrived, an entire hour waiting for him for nothing.

Tarie87

Dec 8, 2015

First time purchasing vehicle and the service was just exceptional!!! JR will work with you to find best paymen and won't resource you. . Very patient and kind. You won't be dissapointment. I would recommend this a raise for this sales person. Best sells man ever!

EEMACM

Dec 6, 2015

my wife and i have purchased 3 honda fits over the last6 years for ourselves and our daughters. 2 from honda of the avenues.the service there and the overall experience have been excellent. thanks to bill rogers and all the people of HOTA

Happy Buyer

Dec 3, 2015

Recently purchased two vehicles from this dealership. My Salesman was Corbin, who did a great job of showing the cars, and was knowledgeable about the entire process. Mr. Robinson the manager also was very helpful in the process. If you are looking to buy a car, I would highly recommend them.

JMKLAB120215

Dec 3, 2015

Led by Corbin Johnson and Bob Robinson, the Avenues team provided professional and caring service while my wife and I searched for the right vehicles to enhance our lives. Corbin was knowledgeable, courteous and offered excellent follow-up and follow-through. As Sales Manager, Bob guided us through the final negotiations and it became a "win-win" for both parties. I highly recommend Honda of the Avenues to anyone seeking a new or previously owned vehicle. Ask for Corbin or Bob (or any of the other fine professionals) and tell them that "John" sent you. We were/are very pleased.

Fouad and Diana

Nov 29, 2015

AWSOME team. We live in the back yard of another Honda dealership and we drive 30 minutes to the Hona of the Avenues with pleasure. We have been going there for almost ten years, but when we decided to get a new CRV Bob Robinson, sales manager, Derrick Gayle, sales representative, Chris Barbers, Finance, were fantastaic. They made our experience memorable. We appreciate your caring and honesty. Also, we do not want to forget our master mechanic Julia Gomez, he is the only one who we allow to work on our cars. Your team at the Honda of the Avenues ROCKS.P.S. These fellows deserve pay raise.

Ross

Nov 26, 2015

I just purchased a new CRV and was impressed with the dealership being no pressure to purchase extras. Our sales rep Bud, was very patient with us as we made our purchase decision. Ask for Bud Hendershot for a smooth purchase experience.

brb

Nov 23, 2015

I'm very pleased with the service at Honda of the Avenues. I have not had any bad experiences since I've been bringing my car here for service.

suv04

Nov 23, 2015

The service is always excellent with a big smile from Bobby Howard. I am very pleased and happy with the service at Honda of The Avenue.

Honesty

Nov 19, 2015

Stole funds from me. Did nothing about the damages caused to me as a customer. The manager would not pick up my calls or return my calls.

michw

Nov 18, 2015

I have not been into a dealership in years as I have had bad experiences. This dealership was highly recommended by a friend. My experience was surprisingly pleasant. At no time did I ever feel any pressure from anyone! Everyone I interacted with was patient, attentive and answered all my questions to my satisfaction. I am very impressed and have found a "car home". Within two weeks I was at the service department for a minor cosmetic issue and it was handled expeditiously and professionally. I'd like to thank Linda Ganser for her excellent patience and time with me as well as Apollo (Sales Mangager) and Chris (financial)!! Kudos to you and thanks again for the most pleasant experience!

John

Nov 17, 2015

I just bought my second car from Honda of the Avenues, using the replacement program. I am amazed at how flexible, and dedicated to the customer, this agency is. Both times the people we dealt with could not have been more helpful, and more patient with us. Each time, several sales people contributed to explaining in detail how to set up and use the technological features of the car. There is a well designed process for completing the sale and the financial details, including handling all the DMV paperwork. On my most recent purchase, Atik Chawdbury was outstanding in putting together a sales package for us. And then, the service department takes over to insure the car operates safely. I am very impressed with the service procedures, which are designed to provide the easiest service experience for each owner, including the Express lane, a very flexible appointment schedule for larger repairs, and hours of operation that make it possible for anyone to get their car serviced.

mike

Nov 16, 2015

I brought my 2011 Honda CRV in for an oil change and engine oil level issues.Bill Rogers crew changed the oil quickly and checked on the oil level for me and told me what to watch for.The service was excellent from Bill Rogers crew.Great service and very courteous automotive crew.Thanks again,Mike Galasco

Duval Honda Family

Nov 11, 2015

We have purchased all our vehicles thru HONDA of the Avenues for over 5 years. We get our services done at the shop & very satisfied with outcome everytime. The staff is very helpful & kind, always helping and being curtious to other future & returning customers. We recommend everyone to go to HONDA of the avenues!!!! We love our Honda's!!! We are satisfied customers!!! #TeamHonra

revans7052

Nov 11, 2015

Quick, efficient, and competitive price on oil change & routine service once again.Bought our Odyssey new here and have had all routine maintenance done here.Bought new tires here at competitive price and now rotation is free with oil change.

jorgenunez21

Nov 10, 2015

excellent service , the sales team are very professional .i will recommend it this dealer to any of my friends. two of my friends had bought honda so far.

Mars_d11

Nov 8, 2015

We had a budget to meet and Ross and Derek helped us get the car we wanted working with the banks at the right price. Great service after we bought the car, with classes to help learn how to use the technology! Overall we had an easy, no pressure experience and felt our needs came first.

Bryan

Nov 7, 2015

I recently purchased an Accord. The sales process was effecient and fair. I hit a nail two days after purchasing my car and Scott at the service department went above and beyond. I will purchase all of my cars from this dealer.

Dosia7

Nov 6, 2015

I love Honda of the Avenues I live on the west side and drive all the way over here to get my car service! The staff is very friendly and I never have to wait long to get my car service.

Julie

Nov 6, 2015

Thanks so much for taking care of me today! Ross & Apollo were fantastic. Quite customer focused. Very helpful and provided window tinting!! This is the 2nd Honda we have purchased from the Avenues.

somki

Oct 30, 2015

Had been to honda of the avenues for my regular service for my CRV, the staff were courteous and the job was well done. I will strongly recommend to my friends. Great Service. Thank You!

Butski

Oct 28, 2015

Out of the 4 dealership service centers in the Jacksonville area, you can count on this one to makes things right if there is an issue.

leighamc

Oct 26, 2015

Status quo service and quality of labor. I will most likely continue to use this dealership for my oil changes. With the nationwide Honda recall of the airbags, it was Honda themselves that poorly managed it. However, this dealership requested I make an appointment to get serviced, which I did, but somehow my car was not serviced that day. It was not communicated to me that it was possible they wouldn't have enough parts delivered that day to service my car. They didn't have a rental car at the dealership and I had to go through an external car rental company that had an hour wait for an available car. Overall, the recall was extremely inconvenient, but if this dealership had better communicated with me and had a kinder attitude towards their clients, it would have made this review very different.

lovetheciviccolor

Oct 25, 2015

I explained to the sales person exactly what I wanted in a new car and what I could handle financially and the salesman was very very helpful! service was excellent and I thank them for that

mike071

Oct 25, 2015

I purchased my Honda here and always come here for the service. I have found that the oil change here is cheaper than other local repair places. The staff is professional yet friendly and always available to answer any question. My salesman was Leroy Love and the service advisor was Aaron. I have recommended this dealer to many friends.

minnesota28

Oct 22, 2015

Although Honda's rarely need much service outside of routine maintenance, Honda of the Avenues always has gone above and beyond with their explanation of what I should be doing or what they have done to maintain my vehicle with only concern about what I brought it in for and only suggestions for what I should do in the future to make sure I can keep it for years to come !!!

Hondalover

Oct 21, 2015

Always willing to listen, help and go and above and beyond. I plan on getting my work done here for many years to come. Great staff.

John L Moore

Oct 20, 2015

I did not purchase my new Honda at HoftheA as they did not have the exact car I wanted. However, they are in the area where I live (40 miles). When it came time for my first service on my 2016 Honda HRV I luckily choose HoftheA. They offer Express Service for things like oil change. I drove up and there were ample people available to provide me with service. The exerience was very positive and the gentleman (he really was a gentleman) answered my questions, took me took a clean and well appointed waiting area, provide me with full details of the time needed, etc.. I needed some small dent repair and he helped me get to the right people to take care of this. The price was reasonable, the service people helpful, courteous and professional. I returned to HoftheA on the following Monday and received similar very courteous, helpful service. In all, I have met 4 people at the dealship and all were first class. I am impressed!! Someone has done a great job setting up the business here. Taking care of customer needs. Most of us are quick to complain when service is short of our expectations. However, I find it refreshing to praise these people for doing things right. I am a business man also and this is exactly what I have tried to achieve. Thanks to all staff at Honda ofthe A. "I will be back". John L Moore Fernandina Beach, FL

Julia

Oct 18, 2015

Overall good, helpful, friendly service. They were happy to answer all of my questions and offer appropriate advice. I would recommend their service department to others. Thank you.

WD

Oct 16, 2015

Overall good, helpful, friendly service. They were happy to answer all of my questions and offer appropriate advice. I would recommend their service department to others. Thank you.

Mojo

Oct 12, 2015

I had a great experience at Honda of the Avenues. I had a problem with my cruise control only to find out it worked and it was really an ID 10 T problem. They told me what to do and sent me on my way. No charge either

Khawann

Oct 10, 2015

I take great pressure in going to this dealership and referring the Sales & Service team, it is so refreshing to see people who love their job & always willing to go Over & Beyond to exceed a client expectation. Mr. Howard from the service department exude all the attributes of what we have known Honda to be for so many years. Thank You.... MR. HOWARD, MR. Bill Rogers, Josh and Leroy Love.Khawann and Quinn"Empowered to Prosper & Born to Win"

joberman

Oct 9, 2015

I have had my 2005 Honda Accord serviced several times at Honda of the Avenues. I have been treated very well even though I had to wait a little while to be seen. I felt the technicians were competent and they gave great advice in recommending the service I needed. They also helped me save some money by only getting the most important work done first then allowed me to bring my car in later to finish the needed work.

KellamH4ME

Oct 7, 2015

This is a great dealership for sales to service. When my old Honda Civic which I bought new was ready to be to move on (i had it for 12 years), I need to buy a new car quickly. Of course I was in the market for another great Honda. I went into another local Honda dealership were I had gotten my maintenance done regularly and told them I need to make a purchase with in the next few days. My loyalty was not rewarded. I when in for an appointment with a sale person who did take me seriously. After two days of disappointing results I checked for other Honda dealerships on line. The email sales person from Honda of the Avenue responded quickly, listed what new cars he had available right there on line and made appointment from me the very next day. The rest is history! I came in and service was so much better that I brought a new Honda that day from the Avenues. Every time I have needed repairs done to my Honda the service as much as the price has brought me back. Whenever someone asks me about a good place to have their Honda serviced I recommend Honda of the Avenues-Thanks for the great service!Freeman Kellam Jacksonville ,Fl

Mudskipper3939

Oct 5, 2015

I recently had a tire leaking due to a piece of metal that had penetrated the tire. I drove in to the service department and requested a repair. In less than an hour the tire had been repaired and all other tires were inflated to the proper level and I was back on the road.Since I had an extended warranty there was no charge.

RSIDMAC

Oct 5, 2015

Very efficient and I appreciate that I always ask how long it will take and they have been within 15 minutes of their estimate every time !That's never happened at another dealership.

Rail Man

Oct 4, 2015

I talked with our Sales associate Kristal and let her know of my expectations. In less than an hour I had a deal. No haggling with the Finance rep., In and Out less than two hours total time. Great orientation on the features and a full tank of gas, Thanks!! Sal

Alokd

Oct 2, 2015

Quick response time, skillfull technicians is what you experience when you take your vehicle to honda of avenues. They even provide a courtesy drop-on drop -off service which helps me to have my vehicle serviced on weekdays.Keep up the good work!

Happy Customer PV

Oct 2, 2015

This is the first time we had ever shopped for a Honda (and now own one) and it was a pleasure to do so. Corbin Johnson, our salesman and his general sales manager, Apollo, were both extremely professional and Corbin was by far the best and most knowledgeable salesman we have run across in exploring Toyota, Hyundai, Volkswagen or Nissan vehicles. It was his knowledge of the vehicle and professional manner that helped us decide to buy the Honda Civic. We did not experience any hard pressure sales tactics (and thank goodness, for if we had we would have left the dealership) and were able to work out a mutually acceptable price. We are enjoying our new vehicle and are looking forward to working with the dealership and Corbin on future purchases.

gatorgirl7568

Oct 1, 2015

I have dealt with this Dealership previously when I purchased my first Honda 6 years ago. I thought about possibly going to another Honda Dealer; however, Honda at the Avenues was not only close to my home, I had a good experience the last time I was there. I initially did some research on the internet and made an appointment with another sales person; however, when I arrived, that sales person was with someone and I was passed to another sales rep, Luis O. Tousent, and I was very happy I was. Luis was extremely helpful, knowledgeable, friendly, and professional all the same time, I could not have picked a better sales rep. He literally spent ALL day with me and made me feel comfortable in my decision. He is a first rate sales rep and is definitely an asset to Honda at the Avenues. I probably would not have purchased my vehicle that day if it were not for Luis. I felt bad that I took all of his time for one sale that day, but he didn't think twice about it. I will definitely recommend not only Honda at the Avenues, but I will refer directly to Luis. I thank you for everything. Stacy Hisey

Incntan9el

Oct 1, 2015

I've had excellent service at Honda at the Avenues for years, much better than my previous Honda dealership. Service people have been very helpful. Thank you!

g lee

Sep 30, 2015

I needed four new tires. Josh ordered the tires and had them installed without delay.

sjpetch

Sep 28, 2015

The oil change was done quickly. The team did not recommend the "laundry list" of useless maintenance that you get from the quick lube places. They did recommend a tire rotation, which I agreed was needed. The completed the rotation quickly also, and it was a reasonable price too.

HondaFit2014

Sep 23, 2015

I love the service team at Honda of the Avenues! They're fast, friendly and affordable! This is my first Honda purchase and I know I'll be coming back to Honda of the Avenues for all future service!

dudleyh

Sep 19, 2015

Customer service was above and beyond my expectation. It was busy time, but they finished my oil change so quick. There was fast Wi-Fi, coffee, and snacks in the waiting room, but they finished oil change before I even finish my coffee and little snack. I am absolutely impressed with their service. I wish I remembered the name of the service man, so I could have left good review for him. Thanks!

Frost

Sep 17, 2015

Fast service even on a holiday! The workers are professional & helpful with concerns/questions. Service is fast & trustworthy unlike some of those quick lube places. .

mashorty

Sep 14, 2015

Last week our car started making strange sounds, we took it to Honda of the Avenues and although we did not have an appointment we were serviced right a way. The shuttle service is a blessing and the staff is friendly and helpful. Great service and great experience. thank you

Rjackson37

Sep 14, 2015

I had a situation with a car I purchased and Mr. Bob Robinson (the Sales Manager) took care of it within minutes! What a pleasure to deal with! I highly recommend this Dealership to all family and friends for new or used cars. Mr. Robinson represents this Dealership well!!! Thank you again Bob Robinson!

Kasa

Sep 11, 2015

Customer service was above and beyond my expectation. It was busy time, but they finished my oil change so quick. There was fast Wi-Fi, coffee, and snacks in the waiting room, but they finished oil change before I even finish my coffee and little snack. I am absolutely impressed with their service. I wish I remembered the name of the service man, so I could have left good review for him. Thanks!

meganangeles

Sep 8, 2015

I always choose Honda of the Avenues for my oil changes because the staff is helpful and friendly. I recently went on a Wednesday for Ladies Day and I got my tires rotated for free with my oil change. I will continue to go to Honda of the Avenues for service on my Honda and I recommend this dealership to others.

Anonymous-298

Sep 5, 2015

Great customer service, comfortable and clean waiting area, and quality work. The detailing was an added bonus! Will continue to service my Honda's at the Avenues.

Kitty85

Sep 4, 2015

I used to hate getting my oil changed!! But now I LOVE IT!!!! Im in and out super fast. I also used to forget to rotate my tires a lot, but thanks to HOA "Ladies Day" i get my rotation for free with my service and now I never forget!! Thanks Honda of the Avenues!!!

gforrest

Sep 3, 2015

Bill Rogers is the reason I purchased at Honda at the Avenues. I followed him from another dealer as I have always been impressed by his honesty and doing the customer right. He never tries to see you a part of service you don't need. The service advisor I use, Josh Stodel, comes from the same mold and as a result I have recommended several of my friends.

Aanise

Aug 30, 2015

They were so helpful. They made their service process easy and the wait was short. They welcomed with open arms as this was my first visit to the dealership. I had a pleasant experience and will go back. -Annalise A

Pra D

Aug 27, 2015

It was great experience working with Brenda. She is excellent in handling service request on time. My car is ready in no time with new tires and ready for roll. I will definitely continue to use this service in the future!

Realgirl

Aug 27, 2015

The dealership is clean, convenient and has a very friendly staff. The is easy access to the service area and always a service agent there to help get you checked in.

LOCK1990

Aug 24, 2015

My new 2015 Honda Accord is a great car. With the help of my salesman, Fred Sellers and his manager, Bob Robinson, the experience was effortless. My finance manager, Chris Fuimaono, did an excellent job getting my lease deal completed quickly and efficiently. I would recommend these fine people to anyone needing a new or used vehicle.

David Linda Byram

Aug 23, 2015

This was our first purchase of a new Honda Accord although having purchased a Honda Civic over 10 years ago. The sales rep. , Ross Chaudhry, was very professional, understanding and extremely knowledgable of the new features in the 2015 models. We had come having made a reservation with him but was told the car we were interested in had been sold. However he assured us we can pick from other models and Honda will apply the quoted original internet price to whatever we choose. It was a great experience. We received a great car at a better than expected price. My appreciation to Ross and Apollo for their hard work in making our purchase well worth the effort.

brb

Aug 21, 2015

I took my car in for an oil change & Josh made the process simple & easy. My car was in & out in no time. Best of all they do a quick detail of your car - this is really cool!

Abmoreira

Aug 20, 2015

They were very polite, explained everything great and the service was done in a good amount of time! The best car service I've had!

CY

Aug 20, 2015

Had my car towed to the service center and Josh got my car fixed in time for a long drive this weekend. josh was super Courteous, responsive and quick to get my car fixed and on the road.

Kitty85

Aug 20, 2015

Today I came into Honda because there was an entire drill bit in one of my tires. It could have been a rough day, but thanks to Honda's roadside assistance and the excellent staff at Honda of the Avenues, the day was saved! While waiting, I was kept up to date on the diagnosis of my flat tire... A drill bit, and was in and out of there in less than an hour and at an unbeatable price!!!

New to Jax

Aug 20, 2015

Bill was friendly, courteous, knowledgeable, and professional. I went in for oil change and tire rotation. I didn't realize it was ladies day and the rotation was free! That was a bonus.. He answered all the questions I had about future servicing of my vehicle. When the time he estimated slightly passed and the car wasn't finished he followed up immediately and kept me posted on progress. Had a very nice chat while I waited the last few minutes.

rayrol

Aug 20, 2015

Very friendly and quick service on my car. Checked my car over and found everything was ok. Also got the car wash. Definitely taking my car here for my service needs!

Johnson53

Aug 19, 2015

I was very satisfied with the service I received, everyone was very friendly and very courteous. I will be taking my Honda accord there for more service in the future, and I will be referring friends and family to do business with Honda.

jags123

Aug 18, 2015

Went in for an oil change and the service was efficient and professional. I was in and out of there within 45 min. which was perfect for a lunch break oil change.

Nzarembo

Aug 18, 2015

I got a flat tire and went to the dealership to fix it. I was worried that it would be very expensive, but I was so happy when I came to them and they told me the whole thing would only cost 20 dollars. It was done fast and now everything is running smoothly.

Babs

Aug 17, 2015

I have a 2013 Accord and she is getting close to warranty limits in mileage. She needed some TLC. Bob Mandele was the service provider who assisted me. I asked him for an oil change and an air filter ( as far as I knew that was what I needed). Little did I realize my battery was low and he had it replaced for me before I could get stranded somewhere. My husband cannot carry his phone into his workplace so I would have had no one to call but an expensive tow truck... Thanks for taking care of us so well Bob!!!

HondaOdy

Aug 15, 2015

Went for an oil change -- the service was great and the waiting area is comfortable. I would highly recommend Honda of the Avenues to family and friends.

Pfraley

Aug 15, 2015

Took in for a faulty outlet and steering concern. They took the time to ask the right questions, explain time estimate, sent mechanic out to discuss concerns and go for a test drive. Impressively friendly and was not there nearly as long as I anticipated. Also plenty of power options and free wifi while you wait!

crv

Aug 14, 2015

Bobby Howard was great he met me at the line. I got oil and transmission change. Took less then an hour. Very good service dept. Jim Hicks

Jerry1979

Aug 14, 2015

Bobby was excellent!! I was called with the information regarding what needed to be done and was given options. I was also informed how long it would take and how much it would cost.

Nidal

Aug 14, 2015

I recently leased Honda accord from them and this my third car I get from them in the last 3 years, Salesman Khaled and the manger Apollo both are honest and professional , buying or leasing a car is no hassle .I recommend both of them if you need a car.

Rod1967

Aug 14, 2015

The service team is quick to respond, very communicative as to your wait and the details of your service. They got me out on time even without an appointment and provided a pleasent experience. I highly recommend them for your first choice in servicing your Honda

Howard

Aug 13, 2015

Brought the Honda in for an oil change. When I checked the engine bay at home, both screws to the air cleaner box were missing. Now I have to request 2 new screws the next time the oil is changed.

jsheeha2

Aug 13, 2015

The staff at Honda of the Avenues were all very welcoming from the moment I drove up to have some Honda recall issues repaired. They were very helpful and made the entire process go very smoothly!

neri22

Aug 13, 2015

I cannot express how happy I am to have purchased my first car at Honda of the Avenues! The customer service was exceptional especially compared to other dealerships I attempted to look at before. Luis Tousent made my car purchasing experience so much easier and helped me walk out of the dealership with an awesome car and great deal! I would recommend this place to anyone looking to purchase a new or used car! 5 Stars all around!

WWatson6621

Aug 13, 2015

I took my Odyssey in for recall service and was advised, not pressured, on additional services that my vehicle needed. It did need the service and I had a few things taken care of and was provided a discount for my bundle. Very pleased with their service and approach.

Milly T.

Aug 12, 2015

After visiting several dealerships, the attention that was provided at HONDA OF THE AVENUES was the best! I recently bought a vehicle for my daughter and my salesman, LUIS TOUSENT, was more than helpful. He was very professional & answered all my questions in a friendly and respectful way. My family and I felt that Luis was there not just to sell another car, but to care for our needs. I highly recommend him & Honda of the Avenues as well!!!

Jessi in Jax

Aug 10, 2015

I've never had someone where I have my car serviced remember my name, first and last. Amazing how important and welcome that makes you feel. Josh has always delivered excellent customer service, but when he left Honda for a time and returned, and I had not seen him in about a year, he still remembered my name...I was completely amazed! He is always quick and efficient, shows he values my time, and always has a positive attitude. I just cannot say enough good things about him. :)

Wayne53

Aug 10, 2015

Everyone was very friendly upon entering the dealership. Fred was very patient and willing to take the time to assist me in test driving several cars. He was very knowledgeable and helpful in helping me to make the right choice in vehicles. Vince handled all the paperwork in a timely fashion. I have never had a bad experience at Honda of the Avenues.

brianasmom10

Aug 9, 2015

I bought my Honda Accord a few months ago and just had my tint installed last Friday. Everyone there is very courteous and took care of my car fast and efficiently. They have definitely made me a Honda owner for life!

saikvoora

Aug 9, 2015

Got my car services on a weekend and it was done in a flash. The wait was minimum.Would definitely recommend for the excellent service.

Gary Lodes

Aug 8, 2015

went to a lot of dealerships and worked with even more salesmen. Enea was very helpful in helping us find just what we were looking for, very easy to work with and no "tricks".

KlayJax

Aug 8, 2015

The staff at Honda at the Avenues is always very professional, knowedgable and PROMPT!They have consistently completed my oil changes in the time frame promised, and checked my vehicle for any other issues on the horizon..... these guys rock!

LovemyCRV

Aug 8, 2015

My service on 7/29 was great again as well as very fast in and out. I brought my CRV in for service and was immediately greeted by Jeff Mount who got me right thru the service. I was in and out in 35 minutes... Super! Jeff, thanks so much for the quick service, and keeping my wait time to a minimum.

Chelsea S.

Aug 7, 2015

My finance and I walked in and were greeted immediantly. We asked to see two cars we had picked out and we got to give them both a short test drive. We loved a blue 2012 Honda Civic but the sticker price was too high. Much to our pleasant surprise, our offer price was not only considered but it was accepted. We couldn't love our new car more! Good people to buy from.

pkuzma

Aug 7, 2015

The service department at the avenues is very easy to deal with and they are great at what they do. I recommend this service department over any other service department. The value for the service is excellent.

PS Jax

Aug 7, 2015

The lady courtesy van driver was a bit rude. This is the 2 nd time I brought a brand new car in for the same thing. Everyone was nice but I am wondering what I was doing there in the 1st place.

rosee14

Aug 7, 2015

The staff was very friendly. They did not try to sell me any services I did not need. Walked in for an oil change, about 30 minutes later my car was ready to go.

Bible333

Aug 6, 2015

I have had nothing but a fantastic experience at Honda of the Avenues. I am very thankful to Joe Contarino who sold me my car almost 6 years ago. He was very patient and kind, overall the best car buying experience I have ever had! And I want to thank Josh Stodel in service for helping me to keep to keep my car running perfectly now & for many more years to come. Josh is always patient with my many questions and willing to take the time to explain in detail anything I ask.

tita

Aug 6, 2015

whether dealing with sales, service, parts, i have always been satisfied with how i am treated at honda at the avenues. thank you for caring about your customers!

becky92

Aug 4, 2015

I went in for an oil change and had a few questions about light s that were going off and they knew what was going on right away. They ran a diagnostic and gave me the options on what to do and what was the most sever issue and what needed to be fixed first. They helped me get my car fixed and had it ready before the time they had estimated. I appreciated the fast service and made sure that everything was taken care of so I could get back on the road.

Dennis

Aug 4, 2015

I have had my Honda serviced at Honda of the Avenues for my last two service needs. I am a satisfied customer and recommend this service department for trustworthy, professional and congenial service.

Dp1234

Aug 4, 2015

The service department is always fast and courteous. For an oil change and a tire rotation I'm typically in and out in less than an hour.

Honestyneeded

Aug 4, 2015

I went to Honda.com and requested a quote on a specific car with the accessories I needed. I got a great on line price from Honda of the Avenues but it wasn't the car I wanted. When I followed up with them it was a $3,000 plus difference. Very misleading with no integrity!

VSquires1985

Jul 31, 2015

Great service and very nice courteous staff. Will continue to go here for service and buy my next Honda here. I was just getting an oil change but I would trust them with any service on my car.

2CRVs

Jul 30, 2015

I have 2 Honda's and I wouldn't take them anywhere else. I trust Honda of the Avenues to keep my cars running great. They perform the services needed and never try to sell unnecessary services or add-ons like some other places have. They tell me what maintenance will be coming up so I can budget for big ticket items in advance (like tires). They are up front about how long they think it will take so I can decide if I want to wait or have someone pick me up. They also have very convenient hours - I love being able to come in on a Sunday for an oil change.

avack

Jul 30, 2015

Our battery indicator turned on while on our way somewhere on a Friday evening. We called Honda to make an appointment and as soon as we told them what the problem was they told us to come in right away. It is a good thing they told us to because when we were just a few miles away, the whole car started shutting down - the power windows/locks, the A/C and then finally the whole dash went black. We made it in and they took a look right away so that they could contact our CarMax warranty (they knew they would be closed over the weekend) to see how much they would cover. Thank goodness they knew about that as well. We were in such great hands and the very next day our car was good as knew and back on the road again. We are so grateful they took such good care of us in our time of need! We have been there several times for maintenance/service and have always had a great experience. We highly recommend this service center!

Plazar74

Jul 30, 2015

I always love going to get my oil changed. The staff is courteous and I never feel pressured to add extra services. I feel better knowing my vehicle is in great hands while I'm there.

R3T

Jul 30, 2015

I brought in my 2006 Accord for service on a Sunday for the airbag inflator recall. My car was repaired in less than one hour. Great service!

Shayla

Jul 30, 2015

I took my 2007 Honda Civic EX in for an oil change and estimate for broken door locks. I received a fair estimate and was not pressured for any other unnecessary services. Highly recommended!

dafege

Jul 29, 2015

We made an appointment online for a Sunday drop off. So that's cool. Makes scheduling easy.They were done within a couple hours. We were in and out on the drop and pick up and they even replaced our battery for free under warranty that they found was not at par levels.I normally don't like dealerships. but this one cuts the mustard.

erons

Jul 29, 2015

We took my Honda Odyssey in for 40,000 mile maintenance before a big road trip. We received a fair estimate and were not pressured for any unnecessary services. Highly recommended.

ets7700

Jul 27, 2015

We have a Odyssey with 43,000 miles on it when the A/C suddenly stopped working. I was out of town and took it to another dealer, who was awful and told us that we had to replace all the wiring. Bobby took the initiative and got us a loaner car and chased down the problem to a bad connection and had us back on our way. He was awesome.

Dan

Jul 26, 2015

Leroy and Apollo got me in a new Pilot at a great price with everything I wanted. Great service. Thanks for the great time and car.

Angel_C

Jul 25, 2015

I came into the dealership to trade in my old Honda Accord for a newer model and was delighted with the expertise and service of my salesman. I left the dealership very pleased with my purchase of a new 2015 Accord. Thank you Honda At the Avenues!

jsloan1022

Jul 25, 2015

I was promptly greeted by the service adviser. Will who was courteous and explained the service process. After checking in my vehicle, I was given an estimated 2.5 hrs. timeline for the 32K mile service on my Accord. Since I waited for the completion of this service, I was pleasantly surprised when it was completed in 1.25 hrs.

wbard81

Jul 25, 2015

Was in and out quick, trustworthy team recommended exactly what was needed, nothing more. Got me in and out fast on a Sunday morning no less. definitely customer to stay.

CRVchick

Jul 24, 2015

I purchased my Honda CRV used from Honda of the Avenues and have always had my car serviced there. The staff is helpful, accommodating and professional. I love that all my service is recorded in the computer because when my car wouldn't start - I called service to check on how old my battery was. Instead of buying a battery from AAA, Honda said I was due a small rebate. So, I got the car jumped, drove straight to Honda, used the after hours drop box and got a new battery -and the rebate. It's worth it to me to pay just bit more and bring the car to the pros who have my history. thanks for great service!

Frustrated

Jul 24, 2015

We scheduling an appointment for recall service on our 2005 Honda. At that time we also asked whether parts were on-hand for the work. We were told they were. We left our car at the shop at the our appointment time and were told the work would require 2-3 hours. We informed the service agent that we'd be back in 4-5 hours to pick up the car. On arrival, the car was not ready. When asked why, we were told parts were not available. This angered us since this SAME scenario was pulled last October when we brought the Honda in for recall service. We had scheduled an appointment and were told that parts were available then. When I asked for my car back and to reschedule the work when parts WERE available, I received a song-and-dance about given it back to me due to its unsafe condition. No loaner was offered until I asked for one and then it reeked of cigarette smoke. I was offered a second car and accepted.Overall, this experience mirrored that of last October. Again, I was intentionally misinformed and given overall poor service. I'm reluctant to return to your dealership for service, let alone purchase a new car.

MOC

Jul 24, 2015

Been a customer since 2009 (purchased my 2009 CRV at this location) and to date I have always been treated in an excellent manner. Would truly recommend this Service Center

Operez21

Jul 24, 2015

I have been to this location for service on my car twice and it's been a positive experience every time. The most I've waited was 1 hour and it was well worth it. I strongly recommend this dealer for service.

suv04

Jul 23, 2015

This is my second new suv purchase at Honda of the Avenue. Every time I come it is always a fast, convenient and pleasant experience. Thanks

curatna

Jul 22, 2015

I have been going there for last 4 years, until then i realized that they recommend things that are not required with hefty price. I have encounter several problems specific to SERVICE area1) I have honda fit , while doing the oil change they also do the courtesy external CAR WASH, why they did they broke my rear wiper, i was told that when i come next time they will order part for me and will be fixed. The guy didn't took note to his system, so next time when i went there they again said the same thing it has to order but asked me to call manager Bill whom he may be able to help..as i was caught up with other work i didn't call for several months. Finally i called and talked to Bill and he was suspicious that i was lying and words were not good when he spoke to me. I made several attempts to fix that that they mistakenly did, but they always tell that they have to order part and they don't have it and call this or that person.. FRUSTRATED AND YET HAVE NOT FIXED IT.2) There was problem with my Honda fit with some issues about the vibration, the service guy told me that you have to spend some hefty amount and that too he was not sure if that will fix it.. FRUSTRATED.. i any way told him to fix it and yet again the problem was not fixed. This is the experiment they do .. wow if there is problem they will not say staignt away the cost and sure shot fix , but i was surprised by guys answer that they will fix some thing and will see if that will fix or not after spending hefty amount3) I see there was some damages in my tires, the old service guy suggested me to replace tires asap , as he said that it can flat any time, and to change both rare tires. I was scared and took second option in TIREPLUS they said it was just cosmetic and no need to change tire asap, i have been running with that tire for year now.Overall i just went to do oil change for many years, but when it came down to servicing the car, they are not equipped with good service, and have not stopped taking my car to this dealership as they CHARGE more more and not sure about their service and are not responsible. save you time and money go to other dealership not this one.

SGC

Jul 22, 2015

After having great experiences from the Service Department, I decided to return to trade for a new Honda.. Great experience - Great price - Great Salesman - Great Company !

1977HondaAccord

Jul 20, 2015

Fast, convenient, and professional. Prior to a lengthy cross-country road trip, wanted a check and top off fluid levels, rotate tires, change oil and courtesy safety inspection. Received great value and piece of mind.

hondagrl

Jul 20, 2015

I live in Gainesville but bought my car from Honda of the Avenues. I called on a Sunday at Noon and they had me in and out by 2:00. I have never received such excellent service anywhere else! Thanks so much!

revans7052

Jul 20, 2015

Have had car serviced here since new.Needed tires, very fair deal, at a dealership that continues to build confidence,Always fast, efficient and reliable.

Kate

Jul 19, 2015

On Monday morning I heard a strange noise from under the hood. Thinking Monday would be very busy I called and asked what I should do and if they could see me that day. The Service Associate told me the best time to arrive and that he would set an appt. for me. When I got there I waited for the diagnostics to be done...sure enough a bad alternator. Because they were booked for the day but promised to get the work done, they gave me a rental car so I could carry on my business for the day and return at the end of the day. This way it would not rush them and I would not waste time. It was a lifesaver! Really appreciate the great work while meeting the customer's needs.

AKnJax

Jul 18, 2015

I brought my Accord in for an AC check. The diagnosis was low Freon and the Blend Door(never heard of it before LOL) was jammed. Nonetheless, all is great and I'm cool and riding smooth. Great Service!

Tracy D.

Jul 18, 2015

Made my appointment for an oil change and rotation. Showed up on time and was quickly taken care of and on my way in about 40 minutes. Thanks!

Redi

Jul 17, 2015

Just a great place easy in and out Everybody is so helpful Thanks to the service manager Bill Rogers he always is there for The customer

RMA

Jul 17, 2015

Service-while-you-wait worked very well for me. The facility was pleasant and comfortable. The time required was actually shorter than I expected. Bobby Howard explained the new Honda servicing schedule that is not based on mileage since the car tells you what it needs and when it needs it. It works for me.

gavink2348

Jul 16, 2015

Overall, we were pleased with our experience at Honda of the Avenues. We ended up getting the car we wanted at a fair price. We were slightly displeased during the purchasing process of the high initial quote we received. We had talked to the same salesperson a month prior, and he had quoted us a much lower cost the first time. He must have forgotten, but we had not. I was annoyed that I had to barter down to a price that was much more acceptable according to TrueCar.com statistics, and much closer to a USAA guaranteed price that I had received the night before. The individual who took care of the financing also seemed to be a fast talking salesman. We felt rushed when we were dealing with him. We had to ask him several times to explain the benefits that were included in the maintenance coverage package.

Dani09

Jul 15, 2015

Great service very friendly professional the wait time was very minimal someone greeted me as soon as I arrived which is very important overall evryrhing went good

idontwritereviewsbut

Jul 15, 2015

Took an 03 odyssey in for an airbag recall, was put in a rental car for the time taken, service was all friendly. Was told it would be handled by a guy named James. 5 hours into the work, I call to check on things. A very angry James answers, saying he can't start the car. I tell him twist the key in the method indicated on the side of the ignition panel. He says okay.When I get the van back, the ignition catches and I have to try it twice, unusual but not enough to make me interrupt my day. The next morning, however, nothing will convince the key to turn. That's when I noticed the scratch marks on the keyslot, along with a stretching in the thin metal surrounding, as if someone had stuck a screwdriver in trying to make room. The ignition had never been been a problem before. I called to say "hey, I think you broke my ignition." Mr james gave me one of the rudest phone calls I've ever had with someone on the phone, saying he didn't know who "I think I am". He argued that "we did what you told us so it wasn't damaged". In fact, they talked to me WHEN I CALLED THEM after five hours of them wrestling with something they should have been able to handle. So that was a lie.I asked, "did it get stuck on you?" He said "yes it got stuck every time"They should have called me immediately if there was any trouble. But instead, they pushed forward for five hours, damaging parts, and promising a legal fight if I tried to replace it. Unfortunately, I didn't have time to fight this, I needed my car to run.So you won this one james. Ya jerk. Robin.

Lmarkwright

Jul 15, 2015

Josh and the team at this Honda Service Center were all efficient and polite! Even when the transporter couldn't pick me up they sent Will put in the pouring rain! He was such a dear! I hate cost going higher than I planned, but everything was explained and I was given choices before any work was completed!

RRCivic

Jul 15, 2015

I always go to Josh when I come in. Treats me with respect and takes care of me. Very informative. Notifies me of any concern.

CRVfan

Jul 14, 2015

Two times in a row, after an oil change, the tire pressure light came on. The first time, it was corrected quickly and off I went. The second time hasn't been addressed yet. I will have to return for the correction later this week.

Happy12

Jul 14, 2015

Great experience at this dealership. Everyone friendly and knowledgeable. Transmission fluid replaced quickly and my car already runs much better. I always feel comfortable at this dealership. Got in and out quickly. Thanks

Kitty85

Jul 14, 2015

I came in for an oil change, I wasn't sure where to go because it was so busy, and Bobby Howard came to the rescue. He greeted me with such an upbeat attitude, he immediately brought a smile to my face:) I also needed a tire rotation and when I told him I wasn't able to make it this past Wednesday for Ladies Day (which I only recently learned about) and that I was headed out of town after, he gave me a GREAT deal on my rotation. Thank You Bobby!!!

megan.bendle

Jul 14, 2015

Excellent customer service. I will continue to bring my car to the service center for as long as I own my Honda. Very friendly staff.

Michael

Jul 14, 2015

We have had amazing service at this Honda service center. We can't praise Josh enough for his consideration of our needs. This is one very professional service center.

MIKE GILLEAN

Jul 14, 2015

BOBBY ALWAYS DOES A GREAT JOB ON KEEPING IN TOUCH WITH ADDITIONAL REPAIRS AND TIME FINISHED CAR IS ALWAYS CLEAN AND CHECK OUT VERY PROMPT WILL ALWAYS RETURN FOR THE GREAT SERVICE EXPERIENCE THANKS

mogden

Jul 14, 2015

I came in for an oil change and Bobby Howard informed me of a concerned the service technicians had regarding my vehicle. I took the information he gave me and thought about it over the weekend, I went back first thing Monday morning to have my Accord looked at further. I have to say that Bobby went above and beyond my expectations on both visits. He is a huge asset to the service department and surpassed my expectations. I will definitely continue to come back as long as he is there.

Seltzer8

Jul 14, 2015

Bob has been taking care of my vehicle (my car, as well as my wife and daughter's) for years. We trust him, and you will continue to have our business because of him. Thank you.

RPV

Jul 10, 2015

Hi I have purchased Honda Accord 2013 and very happy with the purchase. I will buy next car from honda at the avenues for sure in future.

Rakesh Karanam

Jul 9, 2015

The service experience was very good. The staff was friendly and timely, my repairs were performed just as I requested and for a very reasonable price. I would suggest this dealer to anyone to having the need for service or repairs. I was greeted promptly and was kept informed of my repair during my visit. They had a comfortable waiting area. I was offered the use of a shuttle ride for my office. Great job and thank you for the outstanding service.

paul71

Jul 6, 2015

I'm new to FL, came from MN. I was looking for a dealer to help me maintaining my ridgeline, I found it on Honda of the Avenues. Right away they knew what maintenance is due and if needed replace it with original parts. I will keep coming to them and have it in mind if purchasing a new vehicle.

christina1

Jul 2, 2015

I am a new resident to the state of Florida and had been very pleased with my Honda dealership in the state of Washington (where I lived). I was a little worried going in to the Honda of the Avenues dealership, but was pleasantly surprised to find the same high quality in the people working there. I dealt with Bob Mandele, a service advisor who returned my call in less than 3 minutes of leaving my message, got me an oil change, an adjustment on my front seat and a part I needed for my 2005 Honda Pilot. I'm happy to say I have found my new home and Honda dealership in the state of Florida.Thank you.

FoxtrotBravo

Jul 2, 2015

Honda at the Avenues has the best Service center that I've ever dealt with! I do most of the maintenance on my '09 Civic at home but when I need service that I cannot do, I take it to these guys. I've purchased 2 vehicles from them and when I'm looking to buy again, I will definitely return to Honda at the Avenues. They're straight forward, they're not pushy and they don't try to sell you services that you don't need. When you have your car serviced here, if you ever have any issues, they bend over backwards to make it right. I highly recommend them for your service needs.

Amcampbell1008

Jul 1, 2015

brought our pilot in for servicing. Jeff, service manager, was very helpful and went out of his way to help us. He went as far as a test drive to find out issue. Very helpful staff and good turn around time!

Dennydf

Jul 1, 2015

I recently brought my 2013 Honda Accord in for it's 36,000 mile check-up. Right from the start I received excellent service. They explained all that would be done and kept me appraised of the additional service that should be done. I would highly recommend your service department to others. I was also given the military discount that I was not aware of. Keep up the good work.Dennis Foster

melissa1234

Jul 1, 2015

I have been taking my Accord to Honda at the Avenues for service for a few years an have always received excellent customer service. The staff is very nice and helpful with any questions, and when i take my car in for an oil change I am done in a reasonable amount of time. I also love that an appt isn't needed when going in for an oil change.

Debbie

Jun 30, 2015

I bought my first new car in 17 years. Sam Roussev made my experience as easy as possible. Sam is helpful, knowledgeable, experienced and patient. Highly recommended!

Honda avenues

Jun 30, 2015

I have purchased 2015 Honda odyssey and received good service .Thanks to the team. There are some issues noticed from finance department for my transfer tag but they worked hard to clear all issues.

lisa0830

Jun 30, 2015

Given the popularity of the new 2016 Pilot, this dealership had several to choose from in different models. Atik was very knowledgeable about the car and was a great source of information. He got the deal done and was flexible even though we had 2 small children running around. I appreciated Atik and Apollo for taking the time to make this car buying experience enjoyable.

Grace

Jun 29, 2015

Went in to purchase a Honda Accord and Sam and everyone at Honda of the Avenues was friendly and very easy to work with. Came in earlier than they opened and ended up driving out with a brand new 2015 Honda Accord. I can't thank you enough and can't wait to work with Sam and everyone in the future.

ripletta

Jun 27, 2015

Service department always aims to provide great customer service, even when problems arise they want to have happy, repeat customers. :) which keeps me coming back even though its a much longer drive from my house.

Tsugyr87

Jun 27, 2015

I like coming to the dealership for my oil changes because I like the "dealership experience and quality". Sometimes, however, the dealership can be a bit pricey for their parts and services. However, I have found the standard oil change for my 2014 Honda Accord Coupe to be comparably priced, and even lower at times than other places, and my sever pretty speedy (depending on the day/time). I am a satisfied customer and plan to continue to return.

ted 1008

Jun 26, 2015

5/12/2015: Came in for rotate/balance tires and for right front outer axle boot. Also requested to top off all liquids for my travel to DC. Service Advisor (Mr. Gasper Timpone) said they will do complimentary multi-point vehicle inspection as well. At the end of the service, I've noticed that the inspection checklist is blank (i.e. no entries like check marks or evaluations like tire conditions etc.). The gentleman at the cash register just told me everything is OK with vehicle, that's maybe why technician did not write anything on checklist. That's a first in my experience with service centers.5/28/2015: Went back for an oil change. Pulled in on the left side of the bay with three (3) service advisors. Everyone on the phone. Had to wait about 6 minutes to be attended by Service Advisor (Mr. Robert Mandele). Told him I need an oil change and asked if the technician can top-off all fluids. About half-hour later, I was told the van needed tire rotation because the front tires thread had 7/32nds and the rear 9/32nds. I was advised that 9/32nds should be at the front. I told him, I just had it done on May 12, 2015. My interpretation was, the tire rotation/balance was not done on 5/12/2015. Mr. Mandele offered to correct it the same day. Also when I got home, I checked under the hood, the fluids are at and some below the lower level line. I've been going to this center since 2011, wondered what happened to the service slip-up. I've always counted on great service at Honda of the Avenues.

2016 Honda HR-V Owner

Jun 26, 2015

I was really excited to purchase my very first car. After 2 years of saving and doing research I didn't want to settle for nothing but what I WANTED. First when we got there we asked to speak to Kent Alexander we knew him from a previous purchase of a used car and he was very honest and friendly so we thought it would be ideal to work with someone we worked with already. Kent wasn't there but the manager working that day called him from his day off so he could come and assist us (who does that? just awesome). When Kent came he was very helpful and straightforward with me their was not a lot of back and forth and NO GAMES. I had my heart set on the HR-V but in BLACK which they did not have on a lot. When Kent talked to Apollo Folks the manager on staff that day he was very understanding and found the HR-V in black from another dealership and made sure I got what I WANTED. Those two along with the finance guy Roger made the experience so much easier for me. They worked with me to get the best pricing and financing that worked for my budget. I'm telling real honest dealership and very loyal people. They definitely have YOUR best interest at heart. No BS no games! And now I am the new proud owner of my 2016 HR-V!!! Thanks guys:)!!!

GabbysPawPaw

Jun 26, 2015

We purchased a 2015 Honda Pilot from Honda of the Avenues. We have returned to them twice for scheduled oil changes and have received excellent service. Service is professional, prompt and completed within time frame as advised. We will continue to have the service on our Pilot done at Honda of the Avenues.

ritu

Jun 26, 2015

I dropped my car for a recent oil change and while my car was getting serviced, I was provided a shuttle service to nearby Walmart which saved my time.Also the service rep was proactive to inform ant tire rotation considering 10k on my car.Very pleasant experience!

Odyssey

Jun 25, 2015

Quick and painless trip to the Service Department for a routine oil change. They do a good job of getting you in an out in about an hour, which worked well with my schedule on that day.

talan815

Jun 25, 2015

I've serviced my Accord at Honda at the Avenues three times, and I have never been disappointed with the service I've received. On my most recent visit, my service appointment was estimated to tak a few hours, so they offered to have a driver take me home and then pick me up upon completion. The time they quoted for the service was faitrly accurate, and the staff were attentive and nice. I will definitely continue to service my car at this location. No complaints, besides their car wash being "down" for a couple of weeks.

Anni

Jun 24, 2015

I recently moved to this area and I am amazed how great the service center is at Honda at the Avenues. It was really surprised that I can just drive in and get an oil change done within an hour with no appt. The service center is extremely efficient and the guys are really courteous.

Christa

Jun 24, 2015

Just moved inti the area and my car battery died. I pulled into Honda where I was greeted by Josh. He was friendly and provided great service. He offered to check all the avenues to make sure it was just my battery that needed replacing. Within an hour I had my car back good as new.

crv,deb

Jun 24, 2015

I called Bob Mandele who usually handles my auto servicing. Since he was getting off, he set me up an appointment and had Josh handle my problem. Battery was changed out in a reasonable amount of time. I had also purchased a brake light bulb from auto parts, and he handled that as well.

dortiz

Jun 24, 2015

I like to personally thank Mr. Howard for looking out for me and my family. Bobby's personality shows as he communicates with all of his costumers. He takes it personal when it comes to the repairs of his costumers vehicle as though it was his own family's vehicle. Bobby is the most important person on your staff and we appreciate all that he does and who he represents. Thank you in advance.

ebroome

Jun 24, 2015

I recently purchased a Honda CRV, my first car in almost 7 years. I needed an oil change and decide to bring it here. When I first pulled it up, it took time before I was addressed, so much so that I was about to drive off. I'm glad I didn't. Bobby Howard approached me and apologized that someone hadn't addressed me earlier and I ended up having one of the quickest visits ever getting a vehicle serviced. On top that, I got a discount for the oil change! Thanks for the great experience.- Edward

latwade

Jun 24, 2015

I received awesome service from start to finish! Josh was amazing and very helpful! I had a couple of bad experiences at the Honda service center on Atlantic but these guys figured out the problem! Thank you so much!! The customer service was amazing!!!

Rotty

Jun 24, 2015

Battery was dying and needed a new one. Pulled up, service rep walked up and inquired of the issue. I described what I needed. I was told the price, warranty and time needed for the replacement. I paid what I was quoted and out in the time quoted.

HondAC2013

Jun 23, 2015

The service that was requested was preformed in a very timely manor. The shuttle drive was very good and friendly. Some folks are not morning people and I always seem to find them. Overall the experience was good and I will return to have my car serviced at the Honda of the Avenues.

phillips,anne123

Jun 23, 2015

I have used Honda of the Avenues for many years and I have never been disappointed with the quality of service. Will continue coming to Honda of the Avenues to buy and service my Honda!

SBryan

Jun 23, 2015

I came in for a quick oil change and tire rotation without an appointment near the end of the day. I am very happy with the quality of the service in a timely manner. Thank you Bobby and the service staff for a job well done!

BobGreen

Jun 22, 2015

We recently came into Honda of the Avenues to purchase our 3rd Honda and specifically from Mr. Sam Roussev. Mr. Roussev is very friendly, professional, kind, and genuine person. We ended up going with the 2016 Honda HRV and could not be any happier. I highly recommend Honda of the Avenues and please meet Sam Roussev if you get a chance. Thank you again for your amazing professional service. We will be back in the near future and suggest you and the dealership to our local friends and family.

MKBROADW

Jun 22, 2015

I was going out of town and needed to get an oil change. I used the express service "no appointment needed" and it was fantastic! Everyone was friendly, and my service was completed much quicker than expected. Great Job !!!!!

pacer604

Jun 22, 2015

The Service Center makes repairs easy and relaxing. They a quick and generally allows right the first time. The waiting room is cool and comfortable.

Henry

Jun 21, 2015

I came in for an oil change and tire rotation. After a few minutes wait, my service technician came in to let me know that, upon inspection, he didn't recommend having the tires rotated. After another short wait, the oil change was done and I was on my way in a freshly washed vehicle. I've come to expect honest input and friendly, personal service from Honda of the Avenues and I always get it. I wouldn't consider taking my Honda anywhere else for service.

mslizziebennet

Jun 20, 2015

We have bought two cars here and have had very few issues! The majority of the time, we receive excellent service and are very happy with this service center.

Pickels

Jun 20, 2015

We could not have asked for a nicer person to help us than Fred Sellers. We were met at the door by Kent, but when we told him we had a appointment with Fres he tookus to him. Fred vworked with us in every way to make ane get a good buy on the vehicle we wanted. Roger did all the paper work, but not before Bob had put on his stamp of approval. All of this done while we sipped delicious coffee. Fred went over and beyond by running around in a summer deluge to get all of the fine points tuned.

revans7052

Jun 20, 2015

Like most people I hate having to spend the time to bring my car in for service, but here they are quick and efficient resulting in less hassle for me. Once again great service.

alyssamary

Jun 19, 2015

I am a student and was looking for my first self-owned car. Two weeks into my lease they came to me with paperwork issues. I've had the car for months and am still having issues with the lease. DO NOT GO TO!!

plumcrazebody

Jun 19, 2015

Great service as always! I had an appointment for a later date and because my a/c went out, they had me in a rental sooner than expected.

captivedaughter

Jun 18, 2015

I arrived right at closing but the staff still took care of me as if they had longer hours to work. I appreciate the professionalism of the staff.

chandru.chawan

Jun 18, 2015

This was my first service after I brought my new Honda Civic 2015 from the same dealer. The best part was very friendly staff they speak with very dignity. Second thing is there curtesy shuttle service made my day. I didn't had to seek friends help or wait there. Third thing is there service includes so many check point which will tell you the condition of your car. Fourth thing is they even free wash the car. There are so many amazing things to list out about this place.

m2henry

Jun 18, 2015

Just an oil change and they even washed my truck! Fast friendly service! Will definitely be back again! Very refreshing experience compared to Coggin on Atlantic.

SMC

Jun 18, 2015

Excellent service. My car was attended on time. Well serviced. Thank Well attended to . I was updated on the progress. Waiting area is good. Thank You again.

weekendz

Jun 18, 2015

Bobby did an excellent job of putting the customer first. He was not only a professional service advisor but also had a great sense of humor. He quoted the price up front. Not only did the repair come in under the quoted value, but they had me out and on the road in record time. Thank you!

Hatman10

Jun 17, 2015

Great service and very very nice people. Was in and out in about 30 minutes Will be back it was my first time there will be back

mhike

Jun 17, 2015

Steven Wall was my service advisor. He was very courteous and professional. He explained in understandable terms exactly what was to be done. We were pleased with our service.

Odyowner

Jun 17, 2015

Fast and friendly service. Straight forward recommendations. Comfy wait rooms. Service people met us just as we pulled in the service bay. Accomodated me and my two kids to the wait room and offered refreshments. Free car wash and payment went smooth with helpful tips and recommendations for next service.

omikityuk1972

Jun 17, 2015

Always great service. I want to say thank you to Josh excellent employee. Will be back for sure.I feel at this location providing very good care of my car. Thank you again.

Jim

Jun 16, 2015

I had a unique issue that needed extensive follow up. Bill Rogers was very helpful in making it happen.On the day of service Josh got everything done as promised.

4schafers

Jun 15, 2015

We went to other dealerships and yours is by far, the most spacious, organized, clean and welcoming.Our salesman, Fred Sellers was very helpful, not pushy and answered all of our questions in detail. He showed off the differences between the various models and was very informative!Fred showed us a good variety of what we were looking for and helped us to narrow it down to the one we really wanted. We feel as though we bought exactly what we were looking for and we're thrilled!As for the financing, Lucius was very creative, even though we have good credit, he was able to beat USAA's 2% rate and include a lot of extra's. Not crazy about the length of the loan, but it includes everything we could ask for and is in the monthly payment range we needed, so we feel Lucius did a fine job for us and for you.We have already recommended Honda of the Avenues to several people and included a great review on our Facebook as well.

Sarahilaria

Jun 15, 2015

Louis took care phenomenal care of us! He got us the best deal in our situation and he was so helpful! Everything was explained well and we had a great time doing it! I definitely reccomend this dealership to anyone looking for a car to buy!

yankees

Jun 15, 2015

I have been to this dealership in the past and each time I purchase a vechile, it gets easier & easier. Great deal & service. The entire staff was very helpful & considered my needs.

Tuxi#6

Jun 14, 2015

Friendly,courtesy. Great. Timely.done sooner then expected, put. Two people on it to shorten my wait. Oil changed, transmissuon fluids, filters.general check over.

angelad

Jun 14, 2015

I brought the car in to have a key made and was told it would take approximately one hour but they would try and speed it up. I only waited 1/2 hour and they were done. Great service and good cookies in the reception area while we waited.

OG & MG

Jun 14, 2015

I brought my car in on June 12,2015 for an oil change.They moved very quickly to get my vehicle done.There were several people in front of me,but they still got my oil changed in less than 45 minutes.The service team there is courteous and very helpful.Excellent job to this service team.Will go there again.These guys are great.

Abel

Jun 13, 2015

The staff treated the customer very friendly and the service is very efficient. I was very pleased with the service advisor's attitude and treatment.

car gal

Jun 13, 2015

I'm and out the door so quick, being very satisfied. I won't go any where else. BOBBY was the Best.. J.Barkley/hope rains

Lsneed143

Jun 13, 2015

I went there for a 125,000 mile service and Joshua took excellent care of me. He didn't try to push things on me that I didn't need. I was very pleased with the work and service.

tooth

Jun 13, 2015

My time is valuable. So, I don't have time to see if some other mechanic shop can maybe get things right. I want it done right the first time. That's why I go to the dealership.

UserCAS333

Jun 13, 2015

No one else has ever taken care of my car, but Honda of the Avenues. OUTSTANDING service! I don't mind working there either. Free WiFi and 3 business cubicles to work.

sksatjax

Jun 12, 2015

These guys are the best possible cheats. I took my Accord for oil change service and after the oil change the guy told me that my battery was extremely bad and needs replacement immediately. I did not believe him and did not get it done , as I had no problem with battery. I went to Autozone , they checked my battery and told that it had more than 50% life remaining. A couple of days later, I found that my car started leaking oil . So I went back to them after it did not stop leaking. Here is what Bill Rogers said , "The oil leak is caused because the guy who did my previous oil change before Honda of the avenues, had overtightened the oil pan plug bolt so the threading got broken, and I would need to pay $325 to retread." I told him, how can the previous oil change place be blamed , when Honda of the Avenues was the last one to do the oil change. They refused saying that their wrench does not allow them to overtighten and showed me their wrench. I felt disgusted. What a way to cheat your customer Mr Bill Rogers ?

Christine Finney

Jun 11, 2015

I've had the pleasure of working with Honda of the Avenues service center for several months now. I switched from a previous Honda dealer that I had purchased my used certified Honda Civic from. I have no complaints here, they do not try to sell me anything additional, just the services needed for maintaining my vehicle. Everyone I've come in contact with has been great!

ablewis5

Jun 10, 2015

We had an excellent experience buying our new Odyssey from Honda at the Avenues. Lorenzo was professional and friendly. Rory and Dimy also worked with us and were personable and helped move our purchase experience along quickly but without pressure. We are very pleased with our experience and our new Odyssey.

AFontaine

Jun 10, 2015

I highly recommend Honda at the Avenues, whether you want to purchase a vehicle or need an oil change or any kind of service done on your vehicle. Great quality, great staff and a comfortable waiting area. Who can you trust with your vehicle? Honda at the Avenues!

Brandon2003

Jun 10, 2015

Bob Mandele was outstanding. He fixed a problem that was neglected by a previous service person. This is the second time I have had him and he is "HONEST", I truly trust this man he is an asset to this industry when so many just want to rip you off. I won't trust anyone else to meet my service needs but Bob.

CRVgator

Jun 10, 2015

On our last visit, I used the express service for an oil change and tire rotation. I was in and out in about 45 minutes. The service representative was courteous. He explained what was done on our CR-V with patience. Highly recommend Honda of the Avenues.

HappyCustomer

Jun 10, 2015

We felt the quality of the service was top-notch. Our CRV is not a "luxury" car but the attention we receive every time we visit Honda of the Avenues makes us feel like valued customers. Partly because of this fine service, we are looking at purchasing our next car from Honda of the Avenues. Keep up the great quality of service.

Honda fan

Jun 10, 2015

I have been working with Honda since I bought my Honda 5 years ago. Going to the Honda dealer is a very pleasant experience. It is so easy to have work done with a state of the art service reception bay to the comfortable waiting area. The team of Honda employees do an excellent job with whatever issue I have, which is not very often, except for the periodic oil changes. Everything is clean and well organized. I also look forward to their delicious pop corn and bath they give my car each time.So glad I finally bought a Honda.

jk904

Jun 10, 2015

Everything is upfront, nothing his hidden and expectations are meet on a consistent basis. Best service for the money and quality needed to keep your car in good shape.

Jmtimperio

Jun 10, 2015

We have had terrible experience in the past with buying used vehicles, but this dealership is so great. If you are looking for a reliable vehicle, with people who actually stand behind their products and make you feel comfortable, then this is the place to go. The people we worked with were so great with us and with our 2 small kids. Luis and Lucius, y'all are awesome, keep up the good work. We can't thank you enough.

paul71

Jun 10, 2015

I went for headlight restoration on my 2007 Ridgeline, over time water condensation fog a little bit the headlights. I asked for an estimate, and I glad the price was affordable (you know going to the dealer usually isn't the cheapest option) . Make the appointment and took my laptop with me and use the visitors Wi-Fi on a comfortable business cubicle. Within an hour and half it was all done. The headlights look brand new!!! The service personnel are friendly and knowledgeable.

Rob875

Jun 10, 2015

Our last visit to Honda of the Avenues for service overall was a good experience. Our Honda Accord took longer than anticipated to service; however, we believe that the service technician took his time to complete the tasks properly. The service advisor was courteous and professional. We also appreciated that our vehicle was washed before the service visit was completed. We plan to return again for needed service.

Shari3721

Jun 10, 2015

The service was great. I got right in. The service department even informed me that it was ladies' day and I would receive a free tire rotation. They didn't try to sell me anything I didn't need. That was the best part.

Blue Jays Accord Sport

Jun 9, 2015

Once i pulled up in the service area, Mike Adams was the first to greet and take my car info. Service was quick and concise and Mike provided an overall break down on the multi-point inspection and provided information on what service will be performed next.

BrieaB

Jun 9, 2015

The title describes it all. This was my first time at this dealership. I didn't have to make an appt and they were able to complete my pull change in under an hour. Both service representatives were great, we will definitely continue to being our car to this location.

CarmenJax

Jun 9, 2015

They are always fast and friendly. Checked everything out, gave some recommendations, then NO PRESSURE about getting stuff done. Only Honda Dealership in Jax that we will go to.

Kathyp123

Jun 9, 2015

I called the dealership in a panic I was getting ready to go on a trip and I needed my oil changed and my tires rotated the service department was very understanding they told me to come up and they would change it immediately and that is exactly what they did. I was out within the hour I was please with the service and the price. Thank you.

Peg&katsHiondas

Jun 9, 2015

I have bought two Hondas from this dealer in the last year. I was very satisfied with both transactions. Also visits to the service center - quick and great customer service.

Chinh35

Jun 8, 2015

We met two such great sale men here. One is Mr. Atik and the other one is Mr.Apollo. They gave us the best serviced throughout the process of buying our dream car, which is an odyssey RES van. I would absolutely recommend my friend and relatives or whoever want to buy a car should come to this dealer. They are such a nice person to help you out with what u needs. Also, the financial person such as Mr. Lucius was very helpful with our financial loan too.

Reneedii

Jun 8, 2015

Every time I bring in my two Honda's for service I'm in and out with no issue's and very happy. The service is why I will continue to buy a Honda.

Davidson,Ben

Jun 7, 2015

I've visited this service center a few times. I purchased new tires, had my oil changed, along with other services. I worked with the service manager, Bill Rogers. I couldn't have dealt with a more professional individual. He was very polite and he and his mechanics answered all of my questions. I'll definitely be bringing my car here for future services.

MJL

Jun 7, 2015

Khalid was friendly, efficient and explained all the features and benefits of the new vehicle I had purchased. Also great assistance with my Honda trade.

Bernie G.

Jun 4, 2015

Bernie G.I had my car oil changed, but Josh Stodel went above and beyond and so I came back the following week for another a different service. I love their shuttle service, and everybody was so nice! They made me feel like I am a VALUED customer.

Luciana mccullough

Jun 3, 2015

My husband and I worked with Josh at the service center & he was great. He went out of his way to help us and also was very considerate of our time! Jeff the service manager was great also, made us feel like he valued our business!

knockout

Jun 2, 2015

Good place to get your car serviced. The servicing is quick . but i feel the prices are bit higher compared to other servicing centers , the reason why i going is close to where i live,

ChonaTitzkowski

Jun 1, 2015

Josh really cared about fit and was very professional and nice. I wouldn't take my car anywhere else to get serviced! Very trustworthy people.

Dan

Jun 1, 2015

Professional and efficient. Ross and Apollo were great. The process and system were both smooth, with an emphasis on streamlining the experience so that customer wait time was minimized.

Hondafit

Jun 1, 2015

Willing to work with you in a professional and respectful manner. Finance was quick and painless. Car at delivery was clean and topped-off with gas.

james84

Jun 1, 2015

Scheduled my service online and when i arrived the day of my appt. Steven was ready to get me in the system and discuss my service needs. He recommended a couple services, but did not pressure me into doing them. He allowed me to make my decision based on what I felt was needed rather than just booking me for them like some other places might have. Service was completed on time and they even gave it a quick wash. I'll definitely be back.

deb389

May 31, 2015

I bought my 09 Honda Pilot at this dealership. I was pleased with how well I was treated at the sale, and then at every service since. Josh - you are the BEST. Thanks to you, your team and philosophy of excellent customer care, I couldn't be more pleased with how everything turned out during my recent (and extensive) service.

d.johnson

May 30, 2015

Came in to lease a 2015 Honda Civic. Wonderful service and JR was really nice. He made the process of buying my first car incredibly easy. Everything was straight-up and hassle-free. I would definitely recommend this place. Wonderful service!

Joberman

May 30, 2015

I brought my 2005 Honda Accord in for service because of an engine light and rough running engine. Service was busy so they offered me a rental car until the could diagnose my cars problems. I had previously taken my car to a local mechanic shop (Goodwrench, Julington Creek) with the same issue several months back. After several days and hundreds of dollars they could not solve the problem. Honda diagnosed the problem within a few hours and fixed it the next day. Honda was more expensive but I wish I would have gone to them first because it would have saved me money, time and frustration in the long run. Thank you Honda of the Avenues.

JR2007

May 30, 2015

I was in Jacksonville for my daughter's high school graduation this past week. I was able to stop by and get an oil change, new brake pads, and some fluids flushed. The car was ready as promised by the time we were headed back from a few hours at the beach.I purchased my 2007 Honda Civic in the Spring of 2007. It now has 198,000 miles. It is in great shape. All the service has been completed in your dealership with the exception of one oil change that was recently done in my new home in Alabama. Thanks for your excellent customer service over the years,J Romero

Kitty85

May 30, 2015

I thought when I showed up, I would be there all day..... But they had me in and out of there. I was so impressed by the timeliness of the service department. Also, you can't beat the price!!! And while I was there I learned Wednesday is ladies day and a tire rotation Free!!! I'm definitely going to take advantage of that deal! Love it!!!!

Shipp2011

May 30, 2015

We have a Honda Odyssey that had broken down and we needed the work done immediately. We had to do a lot of running around with our insurance to get the work done and Mr. Mike worked with us in getting in touch with the insurance. He gave us a call and kept us up to date with everything that was going on. We are very grateful for everything that Mike did to help us get our car work done in a timely manner!

TonyL

May 30, 2015

Brought my 2015 Honda pilot in for an oil change, tire rotation and general inspection. Was greetedby service attendant promptly with a friendly attitude. He took the necessary paper info, explained what the serviceman would do and how long I would have to wait. I waited in showroom, had a cupof coffee and talked to some employees about Honda products. It took about an hour to completeservice. Service attendant explained what was done and completed bill paying process. The wholeprocess was done very competently. I was pleased with the service and will return when serviceis needed. I also would recommend Honda of the Avenues for purchase or service of a vehicle. Thank you, Tony La Bello

Hondaowner

May 29, 2015

I am surprised with number of complimentary services after purchasing my car from this Honda Dealer. Service center seems to be very busy, so i had to wait for a little bit, but they are very friendly and professional.

Rilc0001

May 28, 2015

Honda of the avenues customer service was excellent expeirence. Their shuttle driver Fred was a safe driver and was on time for pick up and drop offs. The service rep was able to answer all my questions.

Honda Girl

May 27, 2015

Thomas Lee worked with me to make sure I got the car I wanted for the price I was willing to pay. He was very friendly, polite and understanding. He set up my iPhone and showed me how to work the navigation and other electronic components in the car. I enjoyed working with Thomas. He is an asset to your company.

sandybeach

May 27, 2015

This 5 Star rating is exclusively for Cyrus Kanyuira. He spent several hours over a two-day period with me, going over as many of the car's features as time allowed. He was very patient and accommodating and I felt he was very honest with me. Thanks to him, I was able to get the car I really wanted at a price I thought was fair. The next time you are in the market for a new car, please contact Cyrus. You won't regret it. He is not pushy, aggressive or overbearing, totally unlike most car salesmen.

Gil125

May 25, 2015

Brought the Pilot in for a new battery. Josh S. was very helpful in finding out the problem and changing out the battery. Also gave some excellent advice to avoid future problems. Fast, reliable service! See you next time!!

Morganhorse

May 25, 2015

Took 2012 Honda Civic in for an oil change and tire rotation. Set up appt online and service was finished within 45 minutes. Tire rotation not needed so they didn't rotate them. Money savef

Cookhrv

May 24, 2015

Linda took her time with me. Talk to me with respect and treated me as a valued guest. I haven't bought a car in 15 years thank you.

Hondalover

May 23, 2015

The service reps are always wanting to ensure I get exactly what I need and nothing more. They are not pushy and willing to do what it takes to get me in and out on time. I drive further to bring my cars here just for the better service.

merty98

May 22, 2015

I came in for a safety recall on my Honda Pilot for the driveside airbag. While there, they inspected my pilot at no extra cost, looked it over & advised me of a few other things that needed to be done. I appreciate that. Everyone I came into contact with was friendly & very professional. I have decided to go back for regular maintenance & upkeep of my pilot because of this. Excellent Service!

2013FIT

May 21, 2015

Great service, knowledgeable employees, didn't take long to solve the problem, good waiting area, friendly environment. Will return to this dealer in the future.

Carlgoodguy

May 21, 2015

Arrived at dealer location around 1:30 PM and was immediately met by my service advisor, Tim. Tim promptly made me feel comfortable by exchanging pleasantries and asking about my issues. I told Tim that the tire pressure warning light would not go off even after I repeatedly made sure the tire pressure was correct. Tim did not say anything but reached in the car and pressed a button on the lower dash that made the light go out. I felt like a complete idiot but Tim said something like "not a big deal, dont worry about it" I was in for an oil change and our first new car inspection. I had the oil changed at another location and was told that our CRV required synthetic oil, which is much more expensive than regular oil. Tim said this was not the case but regular oil is what is suggested. And, that synthetic oil is required for hybrids. Bottom line, I got a pesky light turned off, a oil change and maintenance inspection, and a bag of popcorn and a bottle of water free, all of this in under an hour. You bet I will be back and will most certainly ask for Tim Thanks, again. Honda!

jill8

May 21, 2015

I grew up accompanying my mother to the dreaded car dealership and was extremely picky when I bought my own first new car eight years ago. The ONLY dealership where I felt listened to and valued: Honda of the Avenues. They got my business, and I have had all service and maintenance work done on site as I trust them, their training, and their communication skills! No surprises, and always an intelligent, thoughtful service representative to deal with. Bobby Howard in service is fantastic, and when I drive up into the service bay and see my name on the digital screen above me I know I am expected and my time (and money) will not be wasted. We just bought our daughter a new Fit at Honda of the Avenues and are thrilled with it. Highly recommended!

katie0530

May 21, 2015

My service was quick and the guys were polite. I purchased my Pilot and Coggin and I've been very happy there since. I would definitely recommend Coggin!

flytgrs

May 20, 2015

Honda of the Avenues did a great job in selling and knowledge of there vehicles. From Derrick to Apollo and not to forget Ross did a great job....

Minivan

May 19, 2015

The service personnel understand the inconvenience of having to leave your car and will help make things easier for you! I was also kept in the loop on the status of my vehicle.

JackAC8

May 18, 2015

Honda of the Avenues did a great job! I worked with JR on the purchase of my new Pilot. He was professional, knowledgeable and provided great customer service. I also work with Rory and Apollo during the process and they were friendly and very professional. I would recommend this dealership to any potential new car buyers. It was a great experience!

crystalogaines

May 17, 2015

Great customer service and the service dept is very speedy. I would recommend the service dept in a heart beat. I have never had a bad experience here.

Pausing2

May 17, 2015

This was the third time I purchased a car in my lifetime and it was by far one of the best experiences I have ever had. I was in the market to purchase a brand new vehicle and Honda of the Avenues was my first stop.From the moment I pulled up in the lot to when I drove off of the lot in my new car. I was treated politely and respectfully by a Sales Consultant named Sam Roussev. We were given the facts on several vehicles, but what sold me was that Sam took the time to listen to what I was looking for and how he and his boss Apollo patiently worked with me in not settling for anything less. From my past experiences the finance part was a nightmare, but I am so thankful for Dimy Saint-Pierre. He is the best Business Manager I have ever met. Dimy made the signing process comfortable and convenient. I cannot wait to share this blessed experienced with the rest of my family, friends and co-workers. I will proudly highly recommend Honda of the Avenues and plan on making all my future purchases at this dealership with these three (Sam, Apollo and Dimy).

James pesure

May 16, 2015

This is by far is the easiest purchase I've ever done, Khalid hadad was outstanding and professional all the time smart with negotiating, thank you for Khalid and honda of the avenues! I love my Honda Civic

Edgar 71

May 14, 2015

Good customer service, good recommendation about other products and services. Service done on the accorded time, great location. I will recommend the services to other who require any kind of service for their vehicles.

EEMACM

May 14, 2015

bill rogers does a great job. fast service and friendly people.what more could you ask for.this is my place to take my honda for service.

NYHONDA

May 13, 2015

We've purchased six cars at this Honda (all with special thanks to Rory Bordrick, [Leroy Love on my last purchase])......Every time the vehicles are taken in for maintenance our experience and expectations just keep getting better each time......James Mosely is a classic example of excellent customer service......as for the mechanic, Julio, well no words can explain what great care is given to all the vehicles in my household!!! He's simply the best....wouldn't take the cars anywhere else except there!!Thanks Honda of the Avenue for the exceptional service.....

Gil125

May 12, 2015

Went to the service center for new tires. Jeff M. was very helpful and informative during the visit. Although the service took a little longer than expected, we are very please with our new tires. We will be back!

paul71

May 12, 2015

I have 2 Honda vehicles and I just use the dealer service for maintenance. One of vehicles is from 2007 and is running like 2 years old vehicle thanks to the service and original parts provide by Honda of the avenues. The shuttle service is great too friendly and helpful.

ann50

May 11, 2015

I brought my new car in for its first oil change, as well as to check the air bag light. As soon as I arrived, the service staff came over, took all the information and showed me where to wait. The work was done within 30 minutes. I was very pleased.

Willal08

May 9, 2015

Honda of the Avenues rocks!!! I purchased my car in 2008 and every time I need a service the staff is always so warm and welcoming. Nobody is ever pushy in selling/offering anything and they get you in and out as soon as possible. I love this place and hopefully will purchase my next Accord from them soon!

tonyajayne

May 8, 2015

I brought my car in before 9am on a Saturday and was a little surprised by the 1:45 minute wait. I was out by 10:45. The staff was friendly and I'm pleased with their service. Thanks!

VJ

May 7, 2015

Great and prompt service. That always deliver as per the time they promise. I was pleased with the friendly folks there who helped me. Vishal

A local

May 7, 2015

I am very pleased with this dealership. They treat me like they care about me and my car and not just another in and out at a service center. They are always prompt and deliver as promised.

flsunshine4

May 7, 2015

The paint was chipped on my brand-new car. They touched up the paint. What I really like is the courtesy car can take me to and from work. It's very convenient.

KlayJax

May 7, 2015

My son's car was having a tire sensor isssue as well as a flat tire...It was a Sunday afternoon and the family had to attend a family function (we were in a real time bind). No problem for this Service Center, they were able to fix our problem and has us ready to go within a two hour period on a Sunday afternoon. Really appreciate the great attitude and professionalism our family experienced... Thanks!

St. Aug Ron

May 7, 2015

I will continue to have my Honda Accord serviced at Honda of the Avenues because the service is always fast and friendly and it is conveniently located.

Jake

May 6, 2015

I've been going there for almost one year and every service has been great! Services are quick, and all of the employees are very professional and polite. Definitely recommend them!

Km04678

May 6, 2015

I've always been helped immediately at the dealership. Any questions have been answered and I've never been up charged when it comes to servicing my vehicle. Great experience overall.

Karen590

May 3, 2015

We leased a car from Honda at the Avenues. Ross our salesperson was knowledgable about the car and was able to answer all of our questions about the vehicle. Everyone there was very nice. This is our second lease from Honda at the Avenues and we ave recommended it.

Judith

May 2, 2015

My first impression of a car dealership is how I am treated the moment I step outside my vehicle. At this dealership, as soon as I stepped outside my car I was greeted, hands were extended to shake mine. Sam Roussev and Apollo Folks were great! They are great examples of giving excellent service and treating people with respect. They went over and beyond to make sure I was happy!

Kim Honda

May 1, 2015

I have always owned a Honda and I feel taken care of when I come in for service! I feel like they really care about their customers!

Trish123

Apr 30, 2015

The service is precise and the waiting area is great! We enjoy the convenience of Honda at the Avenues and bring our car exclusively to the dealership. We've tried the bargain places, and twice over the years they've damaged the car. Always pleased with Honda -- highly recommend!

why

Apr 29, 2015

Having just moved to the area it was nice to find a dealership to service my Honda. The staff was pleasant and corrected our issue right away.

Grateful CRV

Apr 29, 2015

It's always a time I look forward to when I get my maintenance done on my CRV. I come with my laptop and using their free wifi I get some extra work done or pass the time entertaining myself online. And even if without the laptop, there are plenty of snacks and coffee and popcorn to ease the wait. Even my kids like going and enjoying all the amenities with me. I leave with my car all spruced up on the outside as well as the inside.

Oil Change & Then some

Apr 29, 2015

Went in for a routine oil change on my 2008 Civic EX-L coupe which was done quickly. Then the story begins. Joshua says there system was down and could not provide me with a hard copy receipt or repair review. Joshua says not to worry he new what the cost would be and the credit card system was working so lucky me I could pay. During the payment process Joshua says, hey your third tail light is not working and it will cost $300 to repair. Joshua suggests at that cost it is not worth spending the money as both brake lights are functioning fine. Next I receive a email from Bill Rodgers asking how the service was and thanking me for coming in. Bottom-line to the email is Bill wants an excellent review for his service department. I have emailed Bill several times letting him know the actually price of the replacement part ($89) and that fact that it takes less than 1 hour to replace the third tail light. I also mention to Bill the third tail light could also just need the contacts re-soldered. After all this Bill emails me stating he has hard copies of the receipts (which I never received nor were they ever emailed to me) and the one copy has a repair quote of $140. Bill says the actual cost is $143.05 ($91.55 part and $52.50 labor). Now Bill wants my phone number so we can talk, about what I don't now and really at this point don't care. I have lost all faith in this dealership. Why, because my third tail light was functioning before I got there and now for $300 they could fix it.

Elisha

Apr 28, 2015

I brought my vehicle in twice for routine oil change and brake servicing. When I had misunderstood the original assessment of my brakes, Bill Rogers went out of his way to have the service completed to my liking. He exceeded my expectations and I appreciate the effort to customer service he and the dealership have shown.Thanks!Elisha

Sandy

Apr 28, 2015

Completed my vehicles 2nd servicing as expected. Happy!As promised servicing completed within time limit and help me to carry on with day's plan.

Katie W.

Apr 27, 2015

I love the express lane for oil changes. I can just pop in with no appointment and they take care of me with very little wait. All the advisers are very nice and extremely helpful.

Wprobst

Apr 27, 2015

AC Went out, driver side, day before we were leaving town, dropped my car off that night it was done the next morning as promised.

Jaydiablo

Apr 26, 2015

I bought my vehicle from this dealership along with the maintence plan. From the beginning to the end of leaving my car for an oil change, the gentleman in the service department truly impressed me. He went above and beyond and kept me in the loop throughout the entire process. There was an issue when my vehicle was ready where I was charged for service which should of actually been covered under my plan. With extreme apology, it was remedied an I never felt like I was being "taken to the cleaners". I definitely recommend Honda at the Avenues service department.

Pappy

Apr 26, 2015

We have been going to Honda at the Avenues for years. They have been courteous, prompt and most importantly ], the have taken care of our vehicles in and out of warranty. When they run their diagnostic tests, we have complete confidence in their findings. Most recently, a bad battery cell in our 2013 CRV. They installed a new one with out hesitation. That is major.

peru78

Apr 26, 2015

Service staff was very courteous and polite. I would recommend to all my friends and family. Prompt and clean job done i was in and out in no time

Paul

Apr 23, 2015

Bill Rogers impressed me. As soon as I entered the facility, Bill greeted me and became my service advisor. We discussed my service options, costs, and the time necessary to complete the service I selected. Bill then delivered the service I requested for the price I expected and within his time commitment. Job well done.

CRV owner

Apr 21, 2015

Service was timely and I don't feel that I was over-sold on any items. Personnel appear to be trustworthy and honest. I will plan to return for future work.

Linda's Ellement

Apr 21, 2015

After requiring roadside assistance for a "jump" to my dead battery, I drove to the dealership. Staff performed two tests and determined that I did need a new battery. The new battery was quickly installed and I was ready to go. Best of all, there was no "upsell".

Train123

Apr 21, 2015

Service staff was very courteous and polite. I would recommend to all my friends and family. Prompt and clean job done i was in and out in no time

LovemyCRV

Apr 20, 2015

I contacted Bob Mandele for information and options pertaining to buying new tires for my 2012 CRV. Bob provided excellent consulting, guided me thru options available, setup the appt and took care of my needs very quickly and effectively. I got in with no delays and was out in a minimum amount of time. Great Service again, Bob. Thanks so much.

SatisfactionatHonda

Apr 20, 2015

Well taken care of by the team. This dealership got good team in place. I am satisfied with their service. Keep up the good work.

Mom3

Apr 18, 2015

Great customer service! Rob made sure I was updated with the work being done to my car and made sure he told me he was working on getting me the rental car I will be needing due to the delay in getting around my car.

Natalia

Apr 14, 2015

We had an amazing experience with the saler, Khalid. He provided the best customer service and knowledge to us. We are very pleased with everything he offered us. We will definitely always buy our cars from him!

revcld

Apr 14, 2015

Jeff Mount made my appointment and saw it through to completion. I appreciated his suggestions. I was having trouble with braking and needed the 50,000 service. Arrangements for transportation and completion of the service were all exceptional. All is well!

myradan1816

Apr 12, 2015

Kristal Knight was outstanding and very patient with us. She worked with Apollo to get us a great deal on a beautiful Black Honda Sport. We couldn't be happier with the way the entire staff treated us. We would highly recommend Honda at the Avenues.

Pilot Fam

Apr 12, 2015

Outside of the fairly long wait everything was top shelf. Waiting area was very clean and spacious. Since we were ther for a while the food and beverage options came in very handy.

robert

Apr 12, 2015

Joshua did a good job. The service area is always clean and well presented. I was a littleconfused to why I had to pay for another brake inspection before repairs could berendered, if needed, but I am sure there is a good reason.

Amy

Apr 11, 2015

I had an excellent experience with Hondas service department. The team there is friendly and very professional. I had a nail in my tire which required a new tire but they were fast and explained everything to me even took the time to talk to my husband via phone to assure him.

chelseamoff

Apr 11, 2015

Everyone at Honda at the Avenues is very professional and makes sure you are taken care of! I have been coming here since I purchased my car and will continue to do so.

duyngo2013

Apr 11, 2015

What a lighting fast service I received. I went in for oil change with no appointment, and it got done less than 30 minutes. Will definitely come back here again if needed.

Military Honda owner

Apr 11, 2015

Jeff is very, polite, professional and very helpful, I have nothing negative to state about the service received. I would recommend him or this service center.

mathews1

Apr 5, 2015

I went in for service as the wrench was showing up on the mileage area and the oil life was low and another # I had not seen before. I was anxious as I wasn't due for and oil change yet and anticipated a major repair!!! Bob Mandele took care of me and thoroughly explained right away the possible causes and said it would not take too long to figure it out. He came in and told me what was necessary and app. price and in a short time I was on the road again.

EssieP

Apr 3, 2015

I've been to this Honda to change my oil since I purchased my new car. They have always been friendly and quick to change the oil. They do an awesome job! :)

Starchaser

Apr 3, 2015

After owning another brand vehicle and using their dealership for repairs, I was used to having to take my car back several times to have it re-serviced for the same issue. After switching to Honda and using Honda At the Avenues Service Department, I am amazed to learn that it is not the norm for poor repairs to be done! What a refreshing change to own such a dependable vehicle that my Honda is and know that when I take it in to have routine maintenance completed, the job is done in a timely manner, with precision, with no hard up-sell for unnecessary repairs or accessories. My Service Advisor always goes over my recommended maintenance while checking out. The dealership waiting room is very comfortable and clean with a friendly staff. Would purchase again from Honda At the Avenues.

KRB123

Apr 1, 2015

My car passed w/Flying Colors. They washed my car and all the nasty pollen was gone YAY!Their only recommendation, based on the review, was a need for new wiper blades. I totally agreed and they were installed. The new Shuttle Driver, Gary, was terrific & helped me out by taking back home and picking me up so that tasks at home could be handled while the car was being assessed. When I checked out, they advised me of the next 3 recommended visits and the associated costs. It's so good to be prepared for expenses relating to our vehicles.Bobby Howard was my Service Advisor and I think he will be a great replacement for Mike Morse who handled my servicing for a few years, before he left this dealership. I'm totally SOLD on Honda of the Avenues.

stephstonecipher

Apr 1, 2015

Honda at the Avenues Service Center was amazing to work with. They were very accommodating and very helpful when we brought in my Honda Civic. They took my car back right when we got there and made sure that we had our vehicle back in a reasonable amount of time. Great work and Great customer Service.

genesisga88

Mar 28, 2015

Linda was AWESOME. She knew I just moved from out of state to FL and needed a vehicle asap due to I was having constant registration issues. That night on 3/4/15 Rory and Linda tried so hard to work with me and get me an approval asap. Of course banks were closed so I had to wait the following day 3/5/15 to get a result and to hear that Mr. Apollo was able to make it happened. That very night I drove off with my '15 Civic(which I love) and finally had a car I may register with no problem.Also, on 3/26/15 I called Linda when I got out of work to tell her my husband needs a vehicle asap. Linda was Great again, had my husband go in the next day 3/27/15 got him a new '15 Fit and were able to get him out the door in a timely manner. Apollo and Linda were Understanding, Patience, and went Above and Beyond to assist us within this month. I would recommend this Honda to anyone and also ask for Linda she is GREAT!!! You will not be disappointed! If you need things to get done then Apollo is your Guy he was Awesome!!! Thank you both for everything you did. It was very much appreciated.

AccountantDi

Mar 26, 2015

I have truly never been happier with a dealer. I leased my car without having to haggle. Coming in for service is always a good experience. They keep you updated when necessary, and there are many seating option in the waiting area along with free coffee and often bakery items. I usually bring work with me and sit at one of their customer desks. I'll be a continuing customer for sure.

Civicduty

Mar 26, 2015

I had warranty work done on my pilot. They had my vehicle for nearly a week. Got a great rental car. I was very satisfied with the work and customer service.

cool-breeze

Mar 26, 2015

The service was great! What was really nice was that the advisor seemed to genuinely care how about my experience . He was courteous and friendly, and kept me advised of time my car was expected to be completed. I will continue to go to this dealership for all my service and purchasing needs.

MrsAmandaRichardson

Mar 26, 2015

Ever since I have owned my first honda which has not been very long, the service here and employees alike even extended to the shuttle guy, they all have been beyond amazing & knowledgable! Our very first stop with them to replace our AC they got us in and out in a timely manner and went above and beyond for us!! We have never had a issue with anything here and everyone has always made our experience the best!!! We live in Ga. And have another dealership near us but I'd rather drive the extra miles to go here than anywhere else! And I've never even tried the other dealership, it's just that this one had me at first service!!! :) Love love love Honda of the avenues!

rosyperezus

Mar 26, 2015

We always take our cars here. Service team is very honest and prices are pretty competitive. Customer service is excellent and they work fast and well.

lgolf

Mar 24, 2015

The service was fantastic! I came in spur of the moment without an appointment and was outta there within 80 minutes. This was great considering it took 120 minutes at the other dealership.

marich

Mar 23, 2015

Reception was exceptionally slow for scheduled service. Only 1 car in front of me and still had a 5 minute wait time for key turn in. 4 guys sitting in the bay, not helping anyone - just talking to each other. Not a professional way to greet customers or conduct business.Service time was average, however vehicle was not washed as per receptionist.

HoosierGirl

Mar 22, 2015

Very pleasant experience overall. The customer service has significantly improved since the last two times I visited since I purchased my 2013 CRV at this dealership. This tells me that they are listening to customer feedback/suggestions and I greatly appreciate this. I scheduled maintenance in advance during the weekday to avoid crowds. The attendant greeted me and promptly pointed me to Service Advisor. Steve W. made a great impression as he was hospitable, professional and very knowledgeable about what minimum needed to be done within my budget with an emphasis on safety concerns for periodic long-distance travel. He offered several options/packages and even agreed without hesitation to conference in my husband to agree on the suggested service. Both my husband and I appreciated that very much. He gave me the choice to either wait there for the estimated 3 hours or take advantage of the courtesy shuttle to go elsewhere. This service along and the cleanliness of the vehicle was impressive. Richard, the shuttle driver was awesome and promptly dropped me off within minutes so I could make the most of my day off and even offered to pick me up later if needed. He informed me of the pickup location and provided a business card with phone number. Upon early return, I enjoyed the short wait in the customer lounge where they provided everything from fresh coffee (including decaf), TV news, fruit, snacks and their yummy signature popcorn. THANK YOU HONDA AT AVENUES FOR TAKING CARE OF THE CUSTOMER WITH YOUR EXEMPLARY CUSTOMER SERVICE! YOU ROCK!

rajagummalla

Mar 18, 2015

Excellent service ever since i came to know its presence in the Philips Highway. I consistenly received great customer service with thorough feed back and kept me well informed of all the body work done to my vehicle. The ambiance in the shop is good with fast wifi access and drinks. Its great value of service and highly recommended.

somki

Mar 17, 2015

Had taken my 2014 Honda CRV for 2nd service, the reception was very courteous and Bobby calmly listened to my comments on the vehicle. I'm very satisfied with the work they did. Any the even good part is my Car was ready in an hour. Thank You Honda of The Avenues ! Keep up the good service !!

msbirch315

Mar 16, 2015

They will do the Job required, but if you are looking for friendliness, timely updates, options for servicing, or good customer service this is not the place for you. My sales experience was good, but my service experience has not been. Little things are beginning to go wrong with my Honda and I immediately think "I don't want to deal with the service department" and I feel that I am losing confidence in the brand simply because of the service I receive. All this being said: I do love Rory Broderick! Every time I go in he greets me with a smile and he wasn't even my sales person.

Howard

Mar 15, 2015

I went in for my scheduled oil change, used the express service lane, and was out in an hour. I have purchased 4 vehicles since 2006 (two new Accords, one new Odyssey, and one used Odyssey) from Honda of the Avenues and typically have them services at the service center. I will continue to do my business with Honda of the Avenues! Thank you!

Christine Finney

Mar 11, 2015

I went in for my scheduled oil change, used the express service lane, and was out in an hour just as they said I would be. This is the third time I've gone to Honda of the Avenues service center, I wasn't happy with the previous Honda service center I had been using. I will continue to do my business with Honda of the Avenues! Thank you!

chandru.chawan

Mar 9, 2015

They gave me the best price. I would recommend all my friends to this place.They gave the price compare to other dealers in Jacksonville

jowallace

Mar 9, 2015

Came in for an oil change. Also had wheel alignment and tire rotation. James was efficient and kept me up to date on service, He also ordered a rubber gasket for my cup holder inserts under warranty - rubber gasket is wearing and he will be calling when gaskets arrive. In the past, we always worked with Mike Morse (?) and he was the best service advisor we have ever worked with. We have a black 2003 Honda Pilot EXL, and traded our 2004 Honda Element for a white 2013 Honda Pilot EXL at Honda of the Avenues - we purchased the 2013 due to Mike's unsurpassed customer service and excellence in handling any and all issues with our 2003 and 2004 Hondas.

RichardAskin

Mar 9, 2015

I am in and out in less than an hour for express service. Everyone is friendly, quick and efficient! i will continue to have service there and let my friends know.

splaski

Mar 9, 2015

Honda of the Avenues service team provides quick and efficient service, and their Reps are always courteous and professional. They are always stick to their word, and I am pleased to report that my car is always serviced and ready when promised. I am a long time customer here, and I only can say good things about this facility.

yolaff

Mar 9, 2015

My husband and I enjoy your fast and reliable service everytime we visit. It was quick and easy to drop my car off and pick it up later. Thanks for your help!!

toddr

Mar 8, 2015

I was very pleased with everything. the staff was very pleasant and the service was quick and efficient. i will continue to have service there and let my friends know.

bkbradley

Mar 4, 2015

The service I needed was done on time and the staff were helpful and respectful of my time. I actually felt like a valued customer.

nikkit

Mar 4, 2015

The service department always does a great job on my Accord and they are very helpful and friendly. I have never had a bad experience with them and this last time was not different.

Bill

Mar 3, 2015

Service Manager at Honda of the Avenues evalutaed a replacement part for Honda Crosstourwith minutes of arriving & had it on order to be replaced mid day the next day. Bill called & advised that the work was complete just as he insured the day I arrived for service. The quality of work was excellect & will continue to service at Honda of the Avenues.Thanks BP **Jacksonville**

char

Mar 3, 2015

I always take my car to Honda At The Avenues for work. The work performed is very good and the employees are friendly and helpful

Corredor19

Mar 3, 2015

I have taken my Honda CRV to Honda of the Avenues for 5 years now, and they have always been quick with the service, understanding of my time, and very pleseant in explaining the issues. I enjoy their facilities and how quickly they get me in and out.

HondaTek02

Mar 3, 2015

My experience with honda has been nothing but excellent. I purchased my financed car from Honda and traded it out 2 times, been a customer for over 5 years, my wife even bought a car from Honda of avenues.. I refer everyone to this location... They get the job done!

j32256

Mar 3, 2015

It is always easy and quick when we take in our Honda Odyssey for service, whether it be an oil change or manufacturers recall - it is very simple at Honda of the Avenues.

kumstead

Mar 3, 2015

Fast quality service without an appointment, I couldn't ask for more. I make the drive in because Honda of the Avenues out performs other dealerships.

SoCal Gal

Mar 3, 2015

I always like to take my CRV to "the Avenues" because I trust them with their diagnosis of my problem. Bobby prioritized my concerns, which made my decisions much easier.

Suneet

Mar 3, 2015

Fast and friendly service every time! I am always greeted with a smile and they never try to push services or parts that aren't needed. I especially look forward to my bag of popcorn.

Lisa

Mar 1, 2015

Fast and friendly service every time! I am always greeted with a smile and they never try to push services or parts that aren't needed. I especially look forward to my bag of popcorn.

joev2789

Feb 27, 2015

I bought a used vehicle from these people.I drove all the way from NC to buy it.when i got there the car looked to be in nice shape inside and out with low miles.Upon starting the vehicle i noticed a funny noise the engine made,i then brought that to Linda Gansers attention (my sales person) and she told me that it was a normal noise when cold starting a turbocharged vehicle.I proceeded to test drive the vehicle and the car was misfiring under hard acceleration, i also brought that to her attention and she stated that it was probably because she put 87 octane in the tank instead of 93.i was very cautious about all this and told her i would buy the car only if they fixed what was wrong with it.I was given a 3 month 3k warranty that came with the vehicle and i felt better about buying it after they offered the standard warranty with it.so i purchased the vehicle and drove back to NC and as soon as i made it home the next day that engine noise that i herd originally got very load and i brought it into a dealership to look at it and come to find out it was the ac compressor about to go out and lock up.I contacted miss Ganser but she only played games and lied to me just like when i purchased the vehicle and they claimed they did not cover a/c on the 3 month 3k warranty even though they sold me a car with a bad one,they claimed i never pointed out a noise to them and was under no obligation to fix it, i had to contact Mr Bill Rogers and he said the same thing told him how upset i was and he dident seem to sympathize with me or my situation basically he made me feel stupid and told me i should not have bought a car with problems and that i should have got the deal for the repairs in writing.Now i have to spend 1500 dollars on a ac repair 2 days after i bought a vehicle from them. They lied to me played games,was rude and dident want to answer the phones when i called all they did was avoid helping me.STAY AWAY FROM THIS DEALER THEY ARE LIARS AND JUST WANT TO TAKE YOUR MONEY GO TO A BETTER PLACE LOOK AT THE REVIEWS FIRST BEFORE YOU BUY OR DEAL WITH A DEALER.

Banks

Feb 25, 2015

I bought my Honda Accord at the Avenue's dealership and they are the only people that I will allow to service my car. They are fair and have never tried to get me to purchase services that I didn't need.

Dave

Feb 25, 2015

Bought a 2015 Odyssey at the Avenues and recently had my first service. Price was very reasonable, service personnel very polite and efficient and a comfortable waiting area. I have no plans to go elsewhere for servicing of my vehicle.

CGregoryJr

Feb 24, 2015

Once again, we were the recipients of great service at this dealership. We have been taking our vehicle here since 2008 and are rarely disappointed. In those unusual instances when we have a less than favorable experience, the management takes it seriously and remedies the problem on a timely basis.

cordump2001

Feb 24, 2015

I brought my 2015 Honda Odyssey in for an oil change. The staff was very nice, the oil was changed quickly, the car was left clean, & I was in & out in a reasonable amount of time.I will have my service done here again.

lunaderythme

Feb 24, 2015

I have been to the dealership several times for services on my 08' Honda Pilot. Each time they have met/matched the prices of their competitors. All of the employees here are extremely helpful and know their business! I purchased my car here and continue to bring it here for service.

nathanpham

Feb 24, 2015

James was very pleasant on the phone and was able to set up an appointment with me the very next day. He let me know what service was going to be performed on my Honda in and he gave me a time frame so I could schedule my day around the appointment. Nice guy all-around. 02/19/15

rayshanbev

Feb 24, 2015

When buying a new car we narrowed in on makes that have the best service. Our experience with Honda of the Avenues led us back to buying another Honda Odyssey. There service is the best in the business,

Sbwynn

Feb 24, 2015

Honda does everything they SHOULD do very well, but they do the "extras" well too! I lost a key in my car when I dropped it off and two technicians stayed to help me find it. The staff is very pleasant and committed to doing the right thing.

BLH1971

Feb 20, 2015

Came in for an oil change on my Honda Civic, they provided great customer service and quickly took care of my vehicle. Will continue to have my cars serviced here.

Villatenn77

Feb 19, 2015

After the initial rush of Honda owners taking their cars in for airbag recall I decided to change mine. Honda ordered the part and replaced the airbag no questions asked. Great service and good people.

mike

Feb 18, 2015

I brought my 2011 Honda CRV in at 8:00 am on Friday morning.I needed to get my transmission oil changed.Bill Rogers promised to have my transmission oil changed and that it would be done in less than an hour.He kept his word and I was in and out of there in less than an hour.Great service and there team there is friendly and always courteous.Great job and you don't know how much I appreciate your service and speed with which you do your job in.regards,Mike

Salgee37atgmail.com

Feb 18, 2015

Always great customer service. I do wish they had your information to apply special offers mailed to you. So make sure you always have your coupons with you.

ppos

Feb 16, 2015

I bought my CRV here and have had it serviced since then (2011). Everyone is always friendly, acknowledges me, is professional and takes the time to answer all my questions. As a woman, I appreciate that..I have questioned items in the past and have come away satisfied. I love the car wash. The wait times are usually what the employees say they will be. I feel tho that those chairs in the reception area are ready to be replaced. I will continue to be a customer and refer friends. Thank you.

rog9900

Feb 16, 2015

Arrived on a Thursday evening around 5:30pm for an oil change and was out the door around 6:15 which is pretty quick. Great service from Bill Rogers. I highly recommend this place for all your maintenance needs.

Redi

Feb 14, 2015

Just great service and great employes,service was done so quick and free car wash.Everything was just great .....................................................................................Thanks to service manager Bill Rogers

moore0928

Feb 13, 2015

I love bringing my vehicle to Honda of the Avenues to be serviced. The staff is extremely knowledgeable and friendly. They genuinely care about you and want to ensure you have a positive experience. I can't imagine going anywhere else!

alloyhonda

Feb 12, 2015

Overall a great experience at Honda at the Avenues. Even though I went at a busier time, my wait time was on point with a slower time. My service writer, Michael was efficient, yet friendly. Thanks again!

Mchalut

Feb 12, 2015

Popped in for an oil change and a suggested tire rotation. They also found my air filters were very dirty. The waiting area is nice with snacks to keep the customer happy. I've bought two Odyssey's from this dealer & have all my servicing done by them. Thanks for the good job.

jcon84

Feb 11, 2015

I recently went in to get a new tire on my car as well as an oil change. The avenues team made it and easy, quick and pleasant interaction.

kmb527

Feb 10, 2015

Thanks Honda of the Avenues for fast and friendly service. I was in and out within an hour. They also didn't try to sell me anything I didn't need which was great!

pacer604

Feb 10, 2015

Customer service works with you to complete the repairs as needed. They provide a free rental and are prompt in delivering it to you. The first repair created a trans axle leak which they repaired without question the next day and had no problem in quickly returning my car. I would recommend Honda o the Avenues for a purchase and service dealership.

snmreddy

Feb 10, 2015

I am happy with Honda at The Avenues Work Quality and staff was friendly, after I left vechile for service they called me and explain all the repairs then fixed very quickly.

star

Feb 10, 2015

I am very happy with Honda at The Avenues their staff was friendly and very helpful my car was in and out within a short time.

vicgator

Feb 10, 2015

really a great place to GET HAPPY so many real nice people LOVE OUR HONDA CRVand this place is one mile from our home and the service is impecable.. we owned a LOT OFCARS AND THIS IS OUR FINAL PICK FOREVER

bobhallpsu

Feb 9, 2015

Honda of the Avenues does a great job and Bobby Howard provides excellent service. I have always been treated well there. I highly recommend Bobby and Honda of the Avenues.

Christi

Feb 9, 2015

I took my car in for an oil change. More work was needed and Bob explained what needed to be done. All work was completed in a timely manner I was unable to stay to have all work completed and received no pressure to stay and have everything done in one trip

Dudleyh2

Feb 9, 2015

They provide high standard of service without asking you to go for any unwanted parts change. They also provide service in quick time without any hassel.More

kkettrey

Feb 9, 2015

Fast and easy service - I always have my hondas serviced at this dealership because it's close to home and convenient. Service department very good.

KP

Feb 9, 2015

Always great service at this Honda dealer. Very professional and friendly. I took my car in at the end of the day and they had no problem getting the job done efficiently.

Rovingdan

Feb 9, 2015

Performed the recall work quickly and made sensible service recommendations. Recommended some necessary work which they completed the same day. Provided a free rental because it was a recall.

Dealer Rater

Jan 30, 2015

They provide high standard of service without asking you to go for any unwanted parts change. They also provide service in quick time without any hassel.

J White

Jan 30, 2015

I went in for an oil change and discovered a maintenance service needed to be done, which was more than I wanted to pay at the time. My service rep breakdown several options, a potential layered service plan, gave his personal opinion, and allowed me to decide without pressure. I love options, not demands.

carbr1ataol.com

Jan 29, 2015

I had a great service experience. They fixed my concern while I waited, warranty work and the addition of step bars went without a flaw. Thank you Bill and Phillip

David

Jan 29, 2015

Recently needed to have my 2010 CRV in for repairs (rare with a Honda) for replacement of AC unit, was very impressed with service representative Stephen and the dealership. I was able to receive a loaner car and received 5 star service in every way. Thank you David Crider

jjohnston

Jan 29, 2015

Went to get the works done on my car for the 30,000 miles and the customer service was great! I was unsure of what I should get done to my car but the workers there truly gave me what I needed and did not try to oversell me on anything. In addition the time it took for them to do everything was very quick and the overall process was very efficient.

msdoreen

Jan 29, 2015

I took my Honda Odyssey in for an issue I was having. I left the vehicle because of the distance from my house to the dealership. Bobby Howard, who scheduled the appointment told me the approximate time it would take to diagnose the problem and reach the warranty department to find out if any repairs that were needed would be covered. He gave me an approximate time he would call. He called at the time promised and told me what needed to be done. He alerted me to an optional repair, but did not try to push me into the additional repair. The only reason for my low rating on the price is because other Honda dealerships (that are in North Carolina) have charged less than half the price for a diagnostic repair. I would use this dealership again in the future, if needed.

Sunowa

Jan 29, 2015

I was very surprised at how quick I was in and out for an oil change. I was told I needed tires and had a nail in one but was not pressured to buy. I definitely recommend Honda of The Avenues.

Natalie

Jan 28, 2015

We had service problems with the repair of our Honda. We received a form letter in the mail today (a week later) from Honda saying that they would really like to know if we were less than 100% satisfied. So I called them and explained what happened. The Service Manager Bill had the gall to question why I would call back a week later to complain!!!! Unbelievable. And, we were considering a new pre-owned Honda for our son but there is no way we will ever own another one!!!

LovemyCRV

Jan 25, 2015

I have had the pleasure of working with Bob Mandele as my service consultant on several occasions. The past service visit just before Christmas was excellent. Bob provided me with honest consultation on preventative maintenance that was due in addition to quickly handling my service while I waited. It's important to keep up with maintenance as I pan to keep the vehicle for some time. Bob is honest and straightforward and doesn't try to sell un-needed extras.

Allyn&Alicia

Jan 24, 2015

After having a bad experience at one of the "quick Lube" centers I decided from now on I would only go to the Honda dealer for my service needs. I am very happy with the service I get at the Honda of the Avenues!! They change the oil and filter and the oil actually stays in the engine and not all over my garage!No problems at Honda of the Avenues!!

VJ

Jan 24, 2015

I went in to get a flat tyre replaced. They took a quick 45 minutes to replace my flat tyre and also changed my oil within that time. Saving me a second trip. Great service.

nelson0926

Jan 22, 2015

Used the express service for my first oil change. The greeting was immediate, friendly, and welcoming. The service writer Bob found me in the showroom, and suggested I also have my tires rotated, which I did.The entire service took less than a half hour, and my car was returned, washed, and ready to go.Great Service!!!

DReviewer

Jan 20, 2015

I had the worst customer service at Honda.The Story:I dropped my 2003 Honda CRV at the Honda of the Avenues for two reasons. To get the vehicle recall taken care of. Also there was a rattling sound from under the hood. Asked to look into it. I was told I need to pay 105.00 for the diagnostic service. I agreed. I got a call form Matt Rennie, said that my water pump needs to be replaced and that it costs around $ 800.00. I said I will call him back after I make a decision. He said that it is risky to drive the car with water pump leaking. I decided to go with the Tire Kingdom as they were charging $ 300.00 less. This is 11 years old car so I did not care much about where I get this done.Returned back to the dealer and said to Matt that I will be taking the car. By this time the car was with the dealer for 3.5 hrs. Matt says that the recall is not taken care of. I asked him why was it not taken care of. He said that I did not get back to him. I said I was about to get back to him on Water pump issue not the Vehicle Recall. I asked Matt if he can waive the diagnostic fee as I use the dealer regularly for the service for both my CRV and 2014 Pilot. He pointed to a service man and said " This guy does not work for free".I asked him if I can leave a feed back on this issue. He said "We send feedback requests to the customers, but your car is too old. We don't send feed back requests on this car".I will never again use this dealer or any other Honda dealer. I will never buy a Honda vehicle again.Will never suggest one to any one. Matt has never used the words 'Thanks' or 'Sorry'. I don't care much about 'Sorry' but not using 'Thanks' as a customer service? I have Honda Pilot and CRV. I have no problem with the quality of the cars. After this experience I am out of the Honda Circle.When I mentioned to Matt that I will get the water pump replaced at Tire Kingdom, Matt said "You get what you pay for". From the experience I got from him, this quote doesn't make sense. Or may be its true. This is the level of customer service you get from Honda. May be I should go for BMW or Mercedes.

Sheila

Jan 20, 2015

Went in after my car not cranking twice. No questions asked. They just replaced my battery and I was on my way. No problems since!

Hondalife

Jan 19, 2015

----I love the service here. I cant say enough good things about the service department. Everyone is so poilte and greets you when you walk in. The service is efficient and fast!!

Tonyalew

Jan 19, 2015

The absolute best place to have your Honda serviced! This is my second Honda (2013 Accord) and I plan to make it last as long as my first Accord (12 years). The guys at Honda of the Avenues are making sure my car lasts and I get my money's worth! Never have I been disappointed about any service received there. Bobby is great and goes above and beyond to take care of ALL of his customers! I highly recommend Honda of the Avenues Service Dept. for ANY service needed on your Honda!

Teresa820

Jan 17, 2015

This is the only dealership that I have felt good going there and trusted they made the repair right, what was needed and I didn't have to go back. I deal mostly with Josh and always have superb customer service.

Patrick

Jan 15, 2015

I'm a 5 time Honda owner and my 2006 Honda Pilot is a GREAT vehicle and our family car. The engine started to make whining noises and the battery light came on. We quickly drove to Honda of the Avenues with no appointment. Josh Stodel greeted us, quickly and correctly assessed that it was likely the alternator. He was courteous and respectful to my family and gave us an accurate estimate on checking out the probably causes, the cost and repair time. Once the repair was done, Josh offered for me to test drive it before I paid to make sure I was 100% satisfied. When I returned from my test drive I saw Josh test driving completed cars. I'm impressed by this level of customer service. I appreciate Josh acknowledging past service I have had done at the Avenues. Thank you , Josh and Robert (technician) for taking care of my Pilot, so I could get my family SUV back on the road again.

Gator2pat

Jan 14, 2015

I am a 7 time Honda owner and love my van. I always get great service at Honda at the Avenues, but this time was exceptional. My long time advisor, Bob Mandele, had not arrived yet and the shuttle had left and wouldnt be back for some time, so the advisor who wrote me up introduced me to Pedro who graciously agreed to let me drive my car back to my office (thats 5 minutes away) and he would return it for its scheduled service appointment. Pedro and I talked and chatted like we were OLD friends and I was back to work in less than 20 minutes. Bob called to tell me that my car was ready, went over any issues they found and Kathy the shuttle driver came and promptly came and picked me up so that I could come get my car. Another great experience with Bob and the service department!

cad62685

Jan 12, 2015

I went in for an alignment. When I called to set up the appointment, I was told 1-2 hours depending on the severity of the mis-alignment. I am glad they told me this up front because it did end up taking almost 2 hours. The service guy was nice & very pleasant. I've always been satisfied with their work and will continue to go back here.

Shayla

Jan 12, 2015

I worked with Mr Howard, he was extremely helpful and so nice. I made an appt and I was in and out in no time at all. The facilities where you can wait is very nice and comfortable. Coffee and snacks are available also. I will definitely be back every time I need servicing on our vehicles.

Ana

Jan 10, 2015

Our last oil change was very fast.We have use them for 4 years , since we bought our car there. The waiting time it's usually adequate too.

noel

Jan 10, 2015

I took my accord in for an oil service and the team was courteous, knowledgeable. And offered money saving sound advice. Goo d work with a team that looks out for the consumer. .

Tara

Jan 10, 2015

Great Service! It was fast and quick. I was disappointed to hear that they did not have an oil change maintenance plan. Most dealerships offer a maintenance plan (example 5 oil changes in a year for $85.00) I purchased that with my Dodge and BMW dealerships.

janet

Jan 7, 2015

After being ignored at service area...the manager stepped in and made me feel better about my visit. I really like this dealership and I was very surprised how I was treated. I dont think I will have any problems there anymore and I will continue to use this dealership.

Greg

Jan 5, 2015

Needed to get my oil changed before leaving on a trip. Honda of the Avenues was open Sunday morning and turned around my oil change with a free car wash in only 35 minutes! Great service.

Lisa

Jan 5, 2015

I've had service done at this facilitymany times. This was the very first time that I've ever received poor service. I'm hoping that when I bring my vehicle back in tomorrow I received better service

frank

Jan 4, 2015

My wife went for her first oil change at the dealer in her new CRV ( i have always changed oil in our other cars ) i am glad she had a good experience Bill was a great help and the car wash was a good extra. thanks Honda of the Avenues wrote by happy hubby

Tobeysmommy

Dec 29, 2014

I went the day before Christmas and to my surprise it was ladies day! Had a free tire rotation because of it!Everyone was very friendly and work was done promptly.

crystalogaines

Dec 26, 2014

I received an oil change from Honda at the same location I purchased my car. The service guy was nice and they changed the oil in my car in a timely manner

Lorna

Dec 21, 2014

Took me 15 minutes before my appointment time, then finished in the window of time they quoted me on the phone. I was very pleased.

revans7052

Dec 21, 2014

Seems everyone was getting their car ready for holiday travel last week, but Bob ensured that I still received the quick & efficient oil change and tire rotation they have always provided in the past.

CharlieA

Dec 17, 2014

Great service as always. Great place to purchase a car and with an excellent service center. Not all dealers have good service centers.I have had about 50 cars so far and this is one of the best!

Howard

Dec 17, 2014

Just an oil change this time. But everything went smoothly as it always has. The Honda product is reliable and maintenance costs are relatively low!

kevinpvb

Dec 17, 2014

The service writer took all the time necessary to understand my concerns and expectations. He worked to make sure that I had an appointment that met my schedule.The service department is available 7 days a week.The service center is very clean and well maintained.Prices are comparable and in some cases a bit higher than local competitors.All work was completed as discussed with the service writer.All work was done within the time frame discussed with the service writer.Overall, this was a very positive experience and this dealership will be by first contact for service in the future.

Spike

Dec 17, 2014

We had stopped in here at Honda at the Avenues a few years ago just to see what the CRVs looked like. Mr. Contarino met us and really impressed me so much that when I biught the next year I came back in! Atlantic Honda is just up the street from us but I go here because of the great service we have always gotten here. The Service Dept. is always friendly as well as anyone else we have talked to. Thank you, Honda of the Avenues!

Darlingcoley

Dec 14, 2014

We have always been happy with the service, they are professional and courteous. We brought our homes in for a recall device and an oil change recently and were very satisfied with the service.

Pamela.strickland

Dec 12, 2014

I just moved from out of state and went to this dealership for my car to be serviced. I was so pleased with the service I received. Professional and prompt!

Marydecamargo

Dec 11, 2014

Garth was the best. He was not high pressure. No need to haggle.If you are looking for a car but dread the experience ask for Garth.

totien

Dec 11, 2014

I brought in my Honda for a recall service and an oil change. The vehicle was quickly checked in and worked on. I could not be more satisfied.

1HappyHondaCustomer

Dec 10, 2014

Josh Stodel, my service advisor, is professional and courteous. He is a pleasure to do business with and goes above and beyond to meet my expectations.

Luxeandco

Dec 9, 2014

My husband & I have been dealing with Honda of the Avenues for well over 6 years. We have purchased 4 cars from them & always went to the service center to get serviced. Now keep in mind i could go anywer else for a cheaper price but i love my Honda & the team that helped me with getting my Honda. I just went in for service and surprisingly i was out w/in the hour, Im usually there for 2 hours. I recommend everyone & anyone to go to Honda of the Avenues for great & excellent service.

rosyperezus

Dec 5, 2014

Josh is an excellent service center representative. Great customer service, very accurate wait times. I have taken my car for 8 years here and always had a good experience. I would recommend this location 100%.

M McAfee

Dec 3, 2014

On the Tuesday before Thanksgiving Matt had to order parts for my car repair. He said they would be in on Wednesday, but I was going out of town for Thanksgiving. On Friday I stopped in on my way back home after a 4 hour trip. I could not make an appointment, but wanted to see if there was any chance of getting the repairs done to save me a trip back from the beach. Matt had just gone to lunch, but Bobby did a great job in a very pleasant manner and my car was done within the hour. The cost was exactly what Matt quoted on Tuesday. Thanks, Matt & Bobby.M. McAfee

Paul

Dec 3, 2014

They understand your needs and busy schedule. My wife and I were driving separate vehicles. We were going to leave a RIDGELINE for oil change and then leave to run some errands close by. However we noticed my other vehicle a PILOT had a light burned. We didnt want to make another appointment and come back again. They were kind and change the light within 15min and we were able to leave quickly, and leave the RIDGELINE a little longer for the service to be performed. Also while waiting I wanted to get a drink from vending machine (which turns to be a slot machine ?) An employee saw my frustration and help me trying to get it out, when we couldnt he returned all my money to me and offer me a free water bottle.

susanrb

Dec 3, 2014

My daughter & I dropped her car off for the airbag recall and Josh took care of us in a very friendly and professional manner. When we returned to pick up the car, Josh was with another customer, but remembered out name and said he'd be right with us; which he was. He is a definite asset.My only negative, was i asked Josh to have the service guys check the air pressure in the tires. Josh assumed it was done, but before my daughter went back to college, my husband double checked and the tire pressure was quite low...so it was not taken care of at Honda. I would suggest that service note the air pressure when received, to help clarify situations like this. We bought a Honda for our daughter for safety, and tire pressure is part of that.

BlueHondaPilot

Dec 2, 2014

I bought my 2012 Honda Pilot at HotA and have had all recommended services performed there. It now has over 70k miles and runs perfectly. I'm very pleased with all the services received over the last three years.

joe.accurso.90

Dec 2, 2014

Brought our 2009 Odyssey Touring to Honda of the Avenues because of a vibration/pulsation from the passenger rear. After a test drive and a quick tire check, it was decided the hub needed to be replaced (nobody replaces wheel bearings anymore, I guess). 90 minutes later, out the door with the noise gone, problem solved!

Mary Truong

Dec 2, 2014

I'm always greeted with a friendly smile even if it's not from mr bobby. I'm always leaving with more than a serviced car, but with smile on my face thanks to Honda!

polsberg

Dec 2, 2014

I had an appointment this past Sunday for an oil and filter change. The service writer was prompt in greeting me and getting the car back into the service department. I was in and out within an hour. The work was completed satisfactorily and in a timely fashion.This was a better experience than my previous one where I walked in for front brakes and an oil change and was told extra work needed to be done, which I approved, but was given no price. $850 later, I wasn't too happy.

dlovejax14

Nov 25, 2014

I went in with no appointment for oil change plus inquired about some recall repairs. Bobby Howard was completely upfront about they were too busy that particular day to do the recall repair without an appointment which I completely understood. I aggreed to do that at a future date. He also was honest that the oil change line would take longer than normal, but I was okay with that since I was already there. While it did take even longer than he estimated, I was glad he was as upfront as possible so I was prepared for the longer time than normal, so I don't hold that against them. I prefer theme being honest and upfront over just telling me what I want to hear and then disappointment. I definitely prefer this dealer over another local one north of this location!

djordan18

Nov 21, 2014

Dropped my car off for it's 30k mile service. I took advantage of the complimentary shuttle, the driver was very nice. Everything happened as they said it would. Car was ready on time, the price was fair. The staff here is very professional and I would recommend them to anyone. Great job all around.

Manuel Tablante

Nov 21, 2014

When it comes to "Service"... Bill Rogers Jr. and his staff are second to none. I have a 2010 Pilot and this SUV is always in tip top shape because of this guys at HOA...

Nyxdeparis

Nov 20, 2014

I was hoping to get a lot of things done all at once, but there was no way. Parts had to be ordered and I was not going home in my own car. Julian was great! He constantly kept me updated about the status during my wait. I am disappointed that the dealership restricts shuttle service to 15 miles, especially when I live in Orange Park. That really should be expanded to at least a 30 mile radius since Jacksonville is the largest (in size) city in the US! Had it not been for Julian's patience and ability to find an option that worked for me, I would have probably just taken my vehicle to another place.

pankaj9

Nov 20, 2014

Happy with service. I brought my car for new tire, wheel change. Mr avtar parts manager is very helpful person. service person bill roger is also great. thanks a lot.

daddyof4

Nov 18, 2014

Purchased my Honda Odyssey at this dealership 3 years ago and have brought the van back for oil changes and other recommended services. I have always had a good experience and have since started to also bring my Pilot in as well because of the great service and the friendly employees. Usually work with Bob Mandele as he takes great care of me and my cars. I would highly recommend Honda of the Avenues to my family and friends.

nerkduff2

Nov 17, 2014

I am a loyal customer with Honda of the Avenues. Always treated with the upmost respect starting with the beginning of my arrival. Bill Rogers; I have seen go up the ladder! Thank you Bobby Howard for listening and understanding my needs! Thank all of you for the excellent service provided!

SportsCoach

Nov 16, 2014

I brought my CRV in for oil change and transmission service I had an appointment. Work was done in less time than I expected. The waiting area is nice. I was treated nice. Thanks for great service. Price was fair.

monsmeg

Nov 15, 2014

the last time I had work done at Honda was recall replacing airbags. I left my car at 2:00 pm and received a call work was completed at 6:15 pm looking at the invoice time in was 2:55 time out 5:15 pm.I MISS my service writer Mike who I have used for years.

Ashleighu1

Nov 14, 2014

Oh man, I have waited MONTHS to post this review. Because thats exactly how long its taken to repair the certified used cars that I purchased. Thats right 2 cars! I mean they were HONDA CERTIFIED 120395786 point inspected and came with a fabulous warranty, where could I possibly go wrong. Lets see where to start. Lets start with this; my initial intent was to provide a spectacular review. Really, I gave these people an impossible task and they were able to get pretty close to my goal. CHECK good job HOA! Then, as I looked back at the entire process of obtaining the certified used cars a few things stuck out. Joe was not willing to budge on the price of the second car, not one penny. But then agreed on the WE OWE to repair a few obvious scratches and ding the rear tail light. Later we can discuss the outcome, but the WE OWE stated touch up rear bumper. Please remember Touch up and repair are completely different words. Joe and Nataly were playing my family with fun words from the get go. Also, we were given $100.00 for our trade in. Now to be fair, this car was totally a xxx. Through and through - $100.00 was still a bit of a low blow. Nonetheless, we were happy with our purchases. Two certified (notice my constant use of quotations) used cars! We got Apollo (FABULOUS FINANCING GUY!) to fight for a lower interest rate and when he couldnt get exactly what we wanted, he convinced Joe to give us a whopping $500.00 for our trade in to balance out the cost of losing .5% on the interest rate. Not a bad Deal THANK YOU APOLLO! Keep up the good work man! Moving right along, we drove our new cars homeYAY FABULOUS!! The next morning I woke up to a puddle of OIL in my BRAND NEW driveway from the Civic. Honda put us through the express lane and repaired what they called a faulty oil filter and sent us on our way. The next day (absolutely no accident of Honda) we woke up to a simi flat tire on the accord, certain nail. The car place down the road (CHECK!) does free tire repairs. Good right? Yeah, Maam we cant fix your tire, you dont have a wheel lock keyShoot. I called Honda and they promised to add that to the list of WE OWE and that when I brought my car in they would take care of this matter for me. They even agreed to fix the tire. (It got repaired, but not without hassle the manager of the service department detaches himself from anything concerning to the CUSTOMERwhich, seems legit. They dont repair flatsbut will if you beg them for assistance because you dont have a wheel lock key that they should have provided to you to repair the tire yourself)We got all of the WE OWES on the civic done, no problem. Other than the service department was unwilling to PICK up my husband from work (early) when they had already dropped him off. It was too far of a drive, 17.7 miles to be exact. I was told they would go as far as 40who knows how good my source was. We dropped off the Accord BRIGHT AND EARLY! YAY! The list of tasks on the we owe includedrepairing (or so i thought) the bumper and replacing the lost ignition key. The wheel lock key was promised to me by, not only by the service department, but also by Nataly and that sly dog Joe. Just to be clear, the keys should have been part of the 120395786 point inspection done on the certified used car. Though, I am an understanding person and I get that certain things get overlooked. So, I leave my car in the hands of the trusty employees at Honda and have arranged to ride into work with my husband to save HOA the hassle of transporting me 15 miles into downtown. I then shot Nataly a text at 9am reminding her to check on the car and make certain that everything specifically the wheel lock key is taken care of. At this point I am getting tired of driving an hour to HOA for car repairs. This is the 4th trip Ive made. To be honest, these repairs needed to be completed. I was one flat tire away from being stranded on the side of the roadagain. 6pm I arrive at HOA to pick up the accord and to keep this long story from becoming even LONGER. Guess what?! They forgot the wheel lock key. Well actually the service manager told me we only do what is on the we owenothing else. Now, knowing absolutely nothing about a wheel lock key I accepted that this was something that couldnt be done RIGHT NOW. On another note, I was excited that they had agreed to fix the rear corner panel of the Accord and I rushed outside to check it out. I was surprised that HONDA was able to get everything (except the wheel lock key) done in one day. Oh, I was so excited to see the repaired bumper wait is that nail polish on the car? I have never seen more of a piss poor job in my life they didnt even bother with the tail light. HORRIBLE. At this point Im disgusted at the entire turn out of this situation - I go home Of course, after forcing Nataly and Joe to physically write me another WE OWE for the wheel lock key so that no one is confused. I obviously cant trust what they say at this point. I got my WE OWE and stomped out of Honda - starving mad disappointed and decided that my review was not going to be fabulous any longer. I make my 5th trip to HOA for my OFFICIAL wheel lock key. They tell me this process will take 4 hours. WAIT, WHAT? At this point, I have educated myself on the process of obtaining a new wheel lock key and know that its a matter of fitting one of the master keys to my lug and ordering the part. I BEG the gentlemen (and forgive me for not remembering his name because he was the most accomidating person besides Apollo that I have interacted with at Honda) to please just fit the key and let me leave and allow Phillip to order the part. He immidately agreed and had me out the door in 10 minutes. At this point, if I get a flat tire I am going to cry. I aksed Phillip to please send the key to my home so that I do not have to make my 6th trip to HOA in less than 2 months. He reluctantly stated that MAYBE this is possible. I get home my toddler is in the driveway excited to see me and I go to roll down the back window to appeal to his excitement THE WINDOW DOESNT WORK. Just shoot me now, I havent even called about that yetis it under warranty? I am so sick of HOA. A few days later my husband gets a nail in his tire. We find out he has no tire wrench or jack in the trunk of his car. The tires on the Accord still need to be aligned and balanced it drives horrible. I was promised those things and told it was done yet driving that car is like riding on a giant vibrator. Its been 2 weeks since Phillip ordered my wheel lock key I havent seen that bad boy yetfigures. Nor has my call been returned for an ETA on the part. This list goes onIm just too exhausted to type any more. I mean HONESTLY HONDAwhat the xxxx do you check during the 120395786 point inspection on your Certified used cars???

bobbon425

Nov 14, 2014

I brought my CRV in for an oil change without an appointment. My wait time was reasonable. The waiting area is comfortable with great coffee and cookies. Thanks for prompt service.

Tgiordano50

Nov 14, 2014

Best Honda dealership I have ever trusted,and complete confidence,Thanks to Bill Rogers and bobby Howard I trust this dealership completely Anthony Giordano954 275-2642

Tonelow18

Nov 14, 2014

I was was greeted promply and the wait to fix my car was reasonable. I would recommend the cookies and cookie in the waiting room. Thanks for the great service

vballguy

Nov 10, 2014

I brought my car in for an oil/filter change without an appt. They gave me an estimated wait time, which turned out to be pretty accurate. While I waited I enjoyed complimentary popcorn, fruit, and other snacks. They brought me my cabin air filter to show how dirty it was and I had that replaced too. They also ran a recall check on my car to see if I needed my airbag replaced but I didn't. Unfortunately the car wash was down, but they told me I could come back when it was fixed. I'd go back for my next oil change.

anewk3053

Nov 6, 2014

As an 84 year old widow I always feel safe driving my car when I have it serviced at Honda at the Avenues. The service writers are very friendly and helpful to me, and Bill Rogers also helped me a lot when I called him for service information. I would definitely recommend this service center.

kmsprasad

Nov 5, 2014

The service is excellent, on time and the staff is very friendly.Recommend this center always for any kind of service.The facility is very nice.

Sunny13

Nov 5, 2014

It was an excellent experience getting my car services here. The adviser, Julian, was a great help. The cupons from honda came in handy as well. We get them all d time. Will definetly recommend to family n friends

Cgoose25

Nov 4, 2014

I take my three Honda vehicles to Honda of the Avenues because I always feel like I am getting the best treatment for my cars that I could possibly get. Every person I deal with in the service center makes me feel like I am their only customer. It is worth paying just a little more to have the piece of mind knowing that the work is being done by trusted Honda professionals.

Edwina Harris

Nov 4, 2014

We were not looking forward to buying a new car until we visited Honda Of The Avenues. Our salesperson, Ron Brown, did an excellent job in representing us in the purchase of our new Honda Pilot. We will recommend him and your dealership to others.

fprice1017

Nov 4, 2014

Rory was well prepared for my visit and stayed late to make sure that I got the perfect vehicle at a great price. His assistant Louis made sure I understood the features of of the vehicle and my new car was ready to go when I arrived the next day. The entire team at Honda of the Avenues made my car buying experience easy and stress free.

Hberry1205

Nov 4, 2014

Everyone makes mistakes. Honda did more than I asked or gave approval - when I questioned my bill, the service tech listened to my concern and made it right. He did not allow me to apologize for something I did not do wrong. He took the blame but went out of his way to make it right. Honda of the avenues has always been a delight to work with- they are even worth the wait if need be!

nvalli1980

Nov 4, 2014

Sale person was awesome. Worked the deal like a champion, and got the car and payment i wanted . Assisted the entire process until we drove off the lot.

sheri.miller.7564

Nov 4, 2014

Honda of the Avenues is a class act. I always get treated with respect and get a level of service which exceeds my expectations. It makes me want to keep buying Hondas and Im on my fifth already!

sprucecourt

Nov 4, 2014

My sales person, Chad, did a great job. Made the car buying experience painless. I will be definitely back to Honda of the Avenues for future car purchases.

Shakir Emin

Nov 3, 2014

Had excellent service at this location I was treated very well by all members of the staff and I plan on returning to this dealer for all my Honda needs.Thanks for your outstanding customer service from beginning to end.This dealership takes very good care of its customers.Highly recommend this dealership !

Ebeebee

Nov 2, 2014

I recently bought a new crv from this dealership. I live in tallahassee but I emailed dealers within 250 miles looking for price quotes. They responded with a good price on the new car and a fair trade value. I drove over and met with Linda, the buying process was painless and they stayed true to the quoted numbers without trying to change anything. I definitely recommend working with Linda and will shop there again if I ever need to buy another honda.

syr1jxg

Oct 27, 2014

Went in to get an express oil change and tire rotation. It looked like they were busy, but I was done in a little over an hour. I felt the service was good and the price was fair.

lifein09

Oct 16, 2014

I am very excited to own my new 2014 Honda Civic. Kent Alexander and Apollo Folks made my buying experience the best I have ever had! These gentlemen are the friendliest, most efficient, and knowledgable employees. They made my children and I feel comfortable and very welcome. I would definately refer any of my friends and family to this dealership. I look forward to doing business in the future with them. Thank you so much!! :)

dorianj21

Oct 15, 2014

I had a great exsperience there, very profesional, every body was very friendly with helping me with every thing, i would deffenetly refer my friends and family there.

sems54

Oct 15, 2014

We go to Honda of the Avenues for our CR-V's service. Our latest visit was for an airbag recall. We have always been pleased with the service and work. The only complaint is that they usually wash the car for us. This time I was told this service was unavailable. Hmm, funny that when I picked up the car, I saw cars being washed. A small thing compared to the good service we usually receive, but my car really needed a bath! Next time, I hope.

Coachryan22

Oct 14, 2014

I have been a Honda owner since 2007 and all my services are completed at Honda of the Avenues. I wouldn't think of taking my vehicles anywhere else!

Johnny M

Oct 14, 2014

I had an awesome buying experience when purchased my new 2015 Honda Accord Coupe V6 from this Honda of the Avenues:) I will purchase another vehicle from this dealership without hesitation!

vdelpilar49

Oct 8, 2014

I took my 06 Honda Ridgeline in for service to find out we had a blown head gasket. Which i find very unusual considering we don't race, tow, off road or do anything with the truck except drive it to and from work. We only take our cars to the dealership for maintenance. The truck only had 112,000 miles but nothing we can do but fix it. Over a week and $4,000 later they gave me the truck back. Within 24 hours the truck blew white smoke again and had all the same issues. I called very upset that I spent all this money to them to repair and they gave me the truck with all the same issues which had me question what did they do with my money since it wasn't repaired. They took the truck back to "fix" again. They had my truck for almost a month (28 days) only to say there was a crack in the head that and that wasn't their mechanic's fault or their dealerships fault but it was the fault of the other shop they took it to head to check it since they didn't find that issue. First of all, finger pointing is unacceptable considering I took it to HONDA to repair not that other shop and I am paying for Honda's quality. Or so i thought. I understand dealership may not be fully specialize in the head or motor but if the dealership trust and takes their business to another shop then that not my issue and they (Honda) needs to take responsibility. So of course I was upset and wanted to speak with a manger. I was suppose to receive a call from Bill Rogers on a Friday but I didn't. I told the sales rep, Josh that I didn't hear from Bill and he apologize and said he will remind Bill to call either that day (Saturday) or on Monday. Well come Tuesday night I still didn't hear anything from Bill. Upset with my whole experience and treatment I then wrote to the general manager, Ned Sobh of my unpleasant and horrible experience and request to speak with Ned. After receiving my email Bill finally calls me on Wednesday. He was VERY rude and unprofessional. He seemed as if he didn't care. It seemed like they already had my money so they didn't need to provide any additional service or customer service like experience to me. I requested to speak with Ned Sobh. I called and left multiple voicemail's directly to Ned voicemail box and sent an email to him only and have yet heard anything from him. Not so much as an email, call, nothing! Also, when I took my truck back the second time they didn't have a rental car for me so they had to give me a new car but told me to park in the back, far away, or somewhere to hide their license plate since some people will want to steal it. Are you kidding me!? I won't even be there or need their car if they fixed my truck in the first place. Their car and license plate is the last thing that I was worried about. The next day they switched cars and gave me a rental and I couldn't even drive home since the car was on empty! They couldn't even given me a car with some gas? Now I will say the ONLY thing good thing and that i will give credit to is the sales rep, Josh. He called me almost everyday keeping me updated and checking up with me since he understood how upset I was and understood what I was having to deal with. Besides him EVERYTHING is just horrible! I will NEVER go back to this dealership.

ssl2424

Oct 7, 2014

Great people great cars what's not to love!!Best car buying experience that I have ever had very upfront & honest which is two very tough things to find in today's auto world.

jmckerna

Oct 6, 2014

I have been using this Service Center for 8+ years with three different vehicles. I also purchased 1 vehicle and leased a 2nd one recently from Honda of the Avenues. I strongly recommend that you stop in when shopping for a vehicle. I have also been to various Service Centers over the years and the experience here has been much more pleasant than most others.

splaski

Oct 6, 2014

We brought our CR-V for a scheduled oil change, and it turned out there was a recall on airbags for our model. We had to leave the car in for a day, but the Service Rep, Josh, was quick to offer a new CR-V as a free loaner for the time while our car was serviced. Great service, excellent communications, and very friendly attitude.

ivybrooks

Oct 5, 2014

My only experience so far is the purchase of my vehicle and so far I have been very satisfied. Everyone has been very helpful and courteous. I look forward to a very happy and satisfied relationship with you.

pdholz

Oct 5, 2014

This was the first service for our Fit, routine stuff. The service advisor suggested we might be able to skip the tire rotation, if tread wear was even front and rear. While wear on the front confirmed the need for rotation, this was the first such offer to check tire wear before rotating. Clean, comfortable awaiting area, timely serve (without an appointment!) makes for a good experience. Heck, so far I'd rate service ahead of sales at this dealership.

pookboocarcar

Oct 3, 2014

We were happy with our experience from the minute we walked in the door until the minute we drove off the lot with our 2014 Honda Accord and I'm LOVING every minute of my new car!

revans7052

Oct 3, 2014

I have owned a number of new cars over the years and never before relied on the Dealer for basic service, oil change, etc. At Honda of Avenues they and quick and efficient and prices are competitive. I am very satisfied.

stevedobiz

Oct 2, 2014

Service was good, they are matching my price with CogginsParts at this dealer was higher than Coggins, The Honda of Avenue need to do better price on part and accessories.

TD08

Sep 29, 2014

Will never give Honda of the Avenues my business again. Will not recommend .Customer service ends right after you buy a car from them.If you have any problems or concerns after your purchase, the salesman and general manager will just ignore you.. I SHOULD HAVE HAVE GIVEN MY BUSINESS TO ANOTHER DEALERSHIP!

docnarvel

Sep 27, 2014

I did my research on the internet and contacted all the area dealers. This dealership gave me the best price and were very friendly.Tyson Mergener was excellent and had all the paperwork ready by the time we reached there. We were glad to see that Rory Broderick who had sold us a Honda for our son a few years back was now the Business Manager.

Royghali

Sep 26, 2014

Bill, Bob and Julio the best service experience, they make sure you're well taken care off.Congratulations for their exceptional service for the best Honda dealership in town.

Martin Katcher

Sep 25, 2014

Brought in 2011 Insight with very low mileage and just a few months out of warranty with a TPMS problem. Also decided to have oil changed and tires rotated while I waited. A bad component was found and they decided to fix under warranty if I brought car up to full maintenance requirements which just required a brake fluid change after 3 years.While checking tires they found a large bubble on back side of tire which could not be seen when tire was mounted. This could have been very dangerous. After taking car to get 2 new tired the TPMS warning came on the next morning. I called Josh and he had me bring the car right in where they had to recalibrate the TPMS system. Waited less then one hour for this to be done.Everything seems perfect now. Josh was very professional in handling all of my service requests. I also have a 2012 CRV purchased from this dealership and have always had all service done on both cars here.

Speedy w

Sep 24, 2014

Bobby and Josh are the two service guys that take care of me when I bring in my car for service / oil/ check ups. They are friendly, courteous, professional & efficient getting me in and out of the dealership.My time is very important

Ragupathi

Sep 20, 2014

Overall they are ok, like other dealers. Mike was nice, he is always to the point. I feel Bobby treats me like a baby. I had a warranty issue with my car seat, I called many a times and got no response from Bill, the call always goto VM. I complained to Honda then Terry called me. Terry was nice and responded all my calls. The courtesy inspection is funny, first they said my back tires rotting, I went within few days for a different work they said tires are good.

mcgraw1974

Sep 19, 2014

I recently had an issue with the battery in our 2013 Honda CRV. We were out of town at the time the battery went out, so we had to jump it a few times over the weekend to get us back home. I called the Honda dealer and explained our situation and found that the battery was actually under a 3 year 36,000 mile warranty! i was very impressed with this. As soon as i got back into town i went to the dealers service department and they promptly took the car into the shop. After about 30 to 45 minutes the Service Rep came out and told me they were also fixing a recall i was unaware of and the car would be finished in a few minutes. So in about and hours time, they replaced the battery, fixed the recall. I can honestly say the service Department went above and beyond for me. I was very impressed with their courtesy and professionalism.

gforrest

Sep 18, 2014

Bill Rogers, and his staff, has always gone the extra mile to insure my car is serviced properly and in a timely manner.Bill is the main reason I purchased my Accord at Honda of the Avenues.

l1payne

Sep 17, 2014

Pleasantly suprised on good service, and in and out throught the express service lane for my first oil change at Honda Avenues Phillips Hwy. 32256. Thank you for a great experience!

rhodesp

Sep 17, 2014

My car wasn't washed after service. I would've felt better if my vehicle was detailed.I was however satisfied with the service done on my 09 Accord.The price of service was fair.

sgallup74

Sep 17, 2014

I own a 2006 Honda Ridgeline that I purchased at another Honda dealership. I have taken my truck to Honda of the Avenues for most of the service work on it. They are always very helpful and honest in the service area. I have never once had anyone try to up sell me on a service that I may or may not need. They do an awesome job of inspecting my truck every time I come in and help me plan out the best way to do the preventative maintenance. As with everything overtime parts become wore out and repairs can be expensive. They never make me feel bad for spacing out work in order to prevent draining my bank account. The car is always returned to me in clean condition and I have never needed to go back after work to have something fixed. I would recommend the service department at this dealership anytime.

megan.bendle

Sep 16, 2014

I had a very good experience at this dealership. The salesman was very helpful and knowledgeable. He was able to answer all of my questions and made this car buying experience very easy.

alan.aquinas

Sep 15, 2014

My wife and I have bought two vehicles from this dealership in the past year. In both cases the sales reps were adequately knowledgeable and friendly. Of course, the sales reps cannot be expected to know every single option and statistic of every single car. It would help though if their tools were as good as "Build Your Honda" on Honda.com, which explains everything. At the very least, the website could be used as a quick reference. However, this is a failure of the sales management rather than the representatives. Additionally, it seems to be the case with every dealership of every make in Jacksonville. This dealership seems to have higher sales volume (which generally indicates lower prices) and a better trained sales force than other dealerships. They provide more accurate information and friendly service by far. One dealer we went to listed 5 accessories on the Civic Si as totaling $2,000 whereas Honda.com totaled them at around $600.I wasn't planning to go back to this dealer, except that I really wanted a Civic Si, and they were one of two dealers in town that had one in inventory. I couldn't agree on a price with the first dealer so I ended up back at this dealership. As with the first experience, the sales representative (Kent in this case) was excellent. After short negotiating, we agreed on a price. He also had a sense of humor, which made a usually tense negotiating process less so.The sales representatives deserve a perfect 5 stars whereas the dealership gets 4. But since I would rate almost every other dealer as 3 stars, perhaps 4 stars is the highest score for car sales.

two carl

Sep 13, 2014

I've been to two other companies for oil changes on my 2014 Honda accord. Both places sold me the $90 synthetic zero oil change.I went to Honda where I was told I don't need to overspend.Yesterday's service was right at 5:00 rush hour. I was in and out in 40 minutes - which I found to be nice and quick.The personal were nice and friendly and didn't wast the time trying to oversell me anything.

1HappyHondaCustomer

Sep 11, 2014

My service advisor is Josh Stodel. He is very profession and courteous. I have found him upfront and honest regarding the cost and time needed to repair my Honda. He goes out of his way to provided excellent customer service.

stevedo

Aug 27, 2014

Watch out for your Car OEM equipments and accessories, dealer swap out Michelin tires and give you cheaper Goodyear or Firestone, to make up profits.

labbecat

Aug 25, 2014

I bought my new Honda Fit in December 2013. The experience of buying a car can be painful. I visited many different dealerships and I decided to buy my car at Honda of the avenues because they were the friendliest salespeople. Gabe kept the "game" at a minimum. He was very honest and helpful. He answered my questions truthfully, gave me a fair price and a few freebies, I recommend HofA in general and Gabe in particular to all my friends!

mccara6

Aug 6, 2014

I have been a loyal customer to this dealership for years as I have purchased multiple vehicles from them. I took my car in for repair for starter issues along with a few others. They ensured me that the starter wasn't an issue but did repair all the other issues. I paid for the repairs but being that the service center was closed I had to go into the main lobby to pay for the repair work and to pickup my vehicle. As I entered and prepared to pay I seen another vehicle on the showroom floor which really caught my eye, keep in mind I had NO intent whatsoever in purchasing another vehicle, but I liked it so well that I purchased it anyways. I bought the car which was just repaired home and it sat for a week until we had to get out and cut the grass. Tried starting the car and to no surprise it wouldn't start. I called Honda back to have them tow my car back to the shop to repair as the starter was the main reason it was brought to their shop in the first place. I had to argue with the service manager Bill Rogers, might I add is not the friendliest customer service person on staff, until he finally agreed that they would pay for the tow as they should. They called me the next morning to tell me the repair would normally be between $700-$800, but they would be glad to give me their "employee discount" which would bring the total down to a little under $500 including the taxes. Of course, I am no mechanic by far so I called around comparing prices, I called 5 other places, including 2 other Honda Dealerships, come to find out that "employee discount" is the regular price. WOW! How dare you lie to me to act as though you are doing me a favor for my inconvenience. The service manager Bill Rogers tells me well the reason we are higher is "because you are getting a brand new Honda part with a 3 years warranty". That's awfully funny when the two other Honda dealerships I called tell me the 3 year warranty part is a refurbished Honda part, if I wanted the new Honda part it was $500+ and it only gave me a 12 month warranty. So at this point I am furious how dare you continue to lie to me. I don't think they should be fixing my car for free but I do believe in doing right by the customer and I believe in giving 110% customer satisfaction. I asked to speak to his boss, Ned Sobh's calls me back and said, "give me a few minutes to discuss everything with Bill and I will call you back." Ned never calls back he continues to have Bill call me back and tries to negotiate a deal with me. NO, at this point the only satisfaction I will have, is if you (Honda) pay the tow fee, you eat the labor cost/s and I will agree to pay for the PART. They wouldn't agree. The most they (Ned) would offer would be $100 off this visit or $150 off a future visit. Excuse me, if you could offer me $150 off my next visit why could you not give me $150 off this visit? Bill proceeds to tell me, "that just because you purchased another car from us doesn't mean that you should expect us to lose money off your repair services." I didn't expect him to do anything other then the right thing!!!! I told Bill, forget it, I am going to pay to have my car towed back to my house and I will have a more reliable, customer friendly service center repair my vehicle. He said, "no problem tell them to ask for me to get the keys." Really!?!? Where has the customer service gone at this place of business? Is it that you all are that successful and that you make that much money that you forgot about it? I feel sorry for all parties having to work/deal with these kind of people. I am so over HONDA at THE AVENUES! They have lost my business for LIFE! It's apparent that they could care less :(

pavanmq

Aug 4, 2014

I purchased a 2014 accord ex-l from these guys and the negotiated price had - all season mats , mudgard , wheel locks and moon roof visor. As you know the dealership refuses to sell without accessories. During delivery Moon roof visor was missing and the sales agent Khalid promised that he would install the Visor next day while I wait and have a cup of Coffee. I truly believed and paid for the vehicle and took it home . Next day they say they have to create a paperwork and part is not available and each passing day had a different story.Both the sales agent whose name is Khalid and his manager Evan Dunaway both are dishonest people and never fulfilled their promise. I would say avoid them at all cost . If you do not have choice , take everything in writing and be precise . Both guys are pathetic and disregard the customer.They always mention that the part store will call me up after they submit my paperwork. They never do and just lie and pass the time. Till today , after more than 6 months after many repeated emails and couple of stops at the dealer ship they never installed. I would never step again in this dealer ship which has dishonest managers and sales men .New car experience turned bad and I strictly do not recommend this dealership to anyone who do not have any sense of customer service.

Bill R

Jul 15, 2014

Very friendly and knowledgeable. The price was right and I won... Thank you Joe C,

Lil99mom

Jul 11, 2014

I am a long time customer. Bought a brand new car in 2007 and then another in 2011. Had all my service for both vehicles there. First car buying experience was fair. I had some complaints and dealership addressed and worked it out. Same with the service and because I built a relationship with service personnel I decided to buy my second car there in 2011. I had a few issues with that and since then, service area has gone way down. They do not keep me informed of when things are due for service like they use to nor do they tell me of immediate problems. I complained and yes they corrected that issue and I have returned once since then and service is still not like it use to be. Considering all the little issues when buying and now the quality of service is lacking more and more, I am taking my service for both vehicles to another dealership as well as purchase my next Honda somewhere else. Seems they have gotten to busy to take care of and provide the attention to returning customers.

Twoundertwo

Jul 10, 2014

The worst dealership and the rudest salesmen and managers. I cringe even thinking of going and purchasing a car from anyone that works in this establishment.

balajigm

Jun 26, 2014

I had a bad experience, to start with, they quote you a price and when you drive to the showroom to buy the car then they provide you a different quote. The funny part is the sales woman didn't know what she is selling (Few examples, she shows the normal carpet in the car as "All weather floor mats" and manufacture provided windows as tinted glass). Same old sales gimmick, manager denies to provide you off and there will be another salesman waiting outside to convince you with their presidents award and how they love their customers.. I would advise to avoid this dealer.

amybreeze

May 28, 2014

My experience was awesome. The finance team fought to get me an incredible deal through Honda Finance! My over all experience was so positive. Also, Kent, my salesman, was a great man and kept his word to me and to my parents. By the way, my parent's were looking for a new Honda Pilot (all we have ever driven are Honda's!) and Kent sold them one right off the showroom floor! Thank you again! I'm so happy with my car!

Sam

May 24, 2014

These people told me that the car that I was interested was going to be wholesaled and that the paper work was being sent in to be wholesaled that day and told me if I wanted the car to wire the funds from my bank that day in order to get the car. It has been a week later and the same car is still on their lot! Would not recommend dealing with this dealer. VERY dishonest.

PPDN

May 3, 2014

I recently purchased a Honda CR V from this dealership. Felt no pressure, no haggle and am sure I got a decent deal. I felt like home and the salesman was very friendly and helpful. I will recommend this dealership if planning to own a Honda...

TOMHOP911

Apr 30, 2014

I recently leased a HONDA ACCORD from the "HONDA OF THE AVENUES" dealership. I was very please with my salesman and Sales manager Tony Graham. Once Sam found an ACCORD that I liked I was able to work with Tony to come up with an outstanding lease. The paper work went very quickly, which has always seem to take a while. Cheryl did a great job at expediting the process. I highly recommend buying your next vehicle from them.

Friday

Apr 21, 2014

I bought a 2011 Toyota Sienna from this dealer. The car was perfect more than I expected.

somki

Apr 15, 2014

Had a very good experience visiting the Honda of Avenues Jacksonville office, it was very cordial. Beyond anything, they gave the best price when compared to other dealers. I will strong recommend.

4charley

Mar 31, 2014

Gabe was great to work with! He did not play any of the usual "games". I shopped at three other dealerships via internet/email/phone and Gabe was very responsive. Additionally, the dealership gave me a fair price for my trade.

cbs19862

Mar 24, 2014

This dealership had the exact vehicle we wanted on the lot when we went to look for a new Honda Pilot. This was our first Honda purchase.

eashim01

Mar 22, 2014

Everyone we worked with was excellent. No haggle negotiation. Quick and out the door in no time. They are very honest and made this car purchase a good experience. I would recommend them to anyone.

margoleslie

Mar 17, 2014

I initially contacted the dealership through TruCar and was told to ask for Gabriel Valenzuela. Gabriel was not there the day that I went in but I was able to talk to him on the phone. He put me in touch with his associate, Khalid Hadaad who was extremely informative and able to answer all of my questions. My initial intention was to visit several dealerships in the area including a Toyota dealership but Khalid's personal attention, patience and willingness to compromise clenched the deal for me. I will definitely recommend this dealership in the future.

Christina Hall

Mar 11, 2014

Ross was very helpful and friendly!! Our experience at Honda was wonderful. I would definitely recommend this dealership to everyone I know! I will definitely be coming to this dealership from now on.

bdubne1

Mar 6, 2014

I had a very positive experience buying my 2014 Honda Civic. Very friendly sales and finance personnel. No pressures sales and no run around. Would highly recommend.

mamalisas

Mar 3, 2014

I had a great experience using the local Honda dealership for the purchase of my car. I have been shopping for approximately 6 months before deciding on this particular car and dealership. I would highly recommend Gabe to others looking for a new car purchase.

bdemosthenous

Mar 2, 2014

Even thought we got off to bad start Gabriel was great. He was personable and enthusiastic. He showed me the CR-V LX in every color available.. I thorougly enjoyed dealing with him. Should I desire to buy another new Honda i would definitely request to deal with him.

M. George

Feb 20, 2014

I bought my car from Khalid and I always take it for service there. They are professionals nice clean place I love to go there all the time they always work with your budget and make their best to help.

William K

Feb 18, 2014

The initial response to my internet inquiry from Mr. Gabriel Valenzuela was prompt, courteous and answered my questions. That was followed up by a phone call from Mr. Valenzuela. I made an appointment to come to the dealership the same day and was met by Mr. Valenzuela who introduced me to Mr. Atik Chawdury. Mr. Chawdury asked what I was interested in and then took me onto the lot to look at some of the vehicles I was interested in. I selected the vehicle I wanted. Mr. Chawdury had my trade-in vehicle appraised and worked up some figures on a purchase. We came to terms and closed the transaction. Mr. Chawdury made the purchase very easy and was extremely helpful in getting me th price I was looking for. Mr. Chawdury had the vehicle detailed and when finished he had Mr. Valenzuela explain the various functions in the vehicle. Both Mr. Chawdury and Mr. Valenzuela thanked me on several occasions for my business and offered me any assistance in the future. They both handled the transaction professionally and were very pleasant to deal with.

Mwond

Feb 17, 2014

My experience at this Honda Service Center was a nightmare. They were only concerned with protecting their own assets and not the safety of their drivers. I am appalled at not only the integrity, or lack there of, of this Honda Service Center. but of Honda America. I think it's safe to say that I will never be returning, and I urge you to reconsider if your deciding on taking your car to be serviced here.

monds5

Feb 9, 2014

Had a great purchase experience at Honda of the Avenues. The staff was every friendly for the moment I walked up to the front door. Gabriel(sales consultant) was very helpful. If you are looking for a great buying experience look no further than Honda of the Avenues.

redbeard82

Jan 24, 2014

Received the car i wanted at the price i wanted. Had some confusions with service/oil change but the Sales Manager Even took care of me and provided proper customer service. Was happy with the outcome.

A kenny

Jan 20, 2014

The Saleas Consultant was excellent and provided me with all the details and information I required. He also worked with me on the price and did some good follow up. While the buying experience was very good overall, I would suggest 2 things to make it an excellent experience overall. The spend of processiing and getting feedback when negoiating a prices could be improved. Also, the customer waiting area isn't great. Overall, I would recommend Honda at the Avenues and it will be my first stop when purchasing my next car.

drose0528

Jan 15, 2014

I called the dealer ship as I noticed bubbles in my tint. I spoke to Gabriel who sold me the car. he then got me in touch with Shawn who called me back and set an appointment at my schedule. They had a shuttle take me to work and pick me up. Everyone was friendly and helpful. They even washed my car after completing the work.

rosebud

Jan 12, 2014

I went in and spoke to Gabriel Valenzuela he helped me get the price I wanted and the car. I was very happy with his showing me of the vehicle I wanted and the price. Although it was not Gabriel who made a mistake the person who was assisting me in signing my warranty information checked a wrong box and I had to return to resign that document. Overall ive had a great experience with Honda of the Avenues. I will refer anyone looking for a Honda to see Gabriel he was very professional and when I came to pick up my tag he installed it without me even asking him to do so.

Scuthbert

Dec 27, 2013

friendly service! Very knowledgable and really a good people's person. Answered all questions and potential fears that I had. First time I bought a car and made the process very straight forward

nwils001

Dec 8, 2013

I bought a car from Gabe in the morning and Aquila did the financing I came back to pick the the car up andbought an additional car from Gabe and Aquila! They made the experience as streamlined and painless as possible. We'll be back when the next child starts driving!!

sandeepshivam

Dec 6, 2013

Gabriel sold the car to me. He was really knowledgeable and courteous. He went to his manager several times to get the deal done with a win-win situation.Justin was another sales person involved in this deal. He is very honest, supportive and one of the best sales person I have ever met.