Honda of Fort Myers reviews

Enka15

Mar 22, 2016

Brought my first car there it was hard and stressful process but i made it with the help of Forest (salesman) I would definitely recommend my friends here. Everyone there is extremely nice.

Katlyn739

Mar 20, 2016

Left the premises with a foul taste in my mouth after the sales manager swindled his way out of a deal with me on a car to sale to another customer who arrived after I had.

MRZ

Jan 25, 2016

While vacationing in Fort Myers for the month of January, a week before our return trip to Massachusetts, my check engine light came on. The following morning (Monday) I went to the dealer. I was met by Dan Doden, who was very courteous and professional. He explained to me that there was a $140 diagnosis charge, but there was also an extended warranty for a cylinder misfire code and if that was the code it would be warrantied. The code ended up being an evap. code. They checked and tightened the gas cap more and explained to me to give it at least 5 or 6 clicks. After perhaps an hour and a half my car was washed, and I was on my way with no charge for something for which they could have justifiably charged me $140. I've always had my car serviced before heading to Florida, but going forward, I wouldn't hesitate to have it serviced at Honda of Fort Myers.

Wondermom3

Jan 17, 2016

We were greeted by our sales guy, Jim,with a smile and hand shake. We explained to him about our HORRIBLE experience at the dealership down the street from them. Jim worked extra hard to make sure he would give us the best experience he could offer. Not only did he keep us updated,but he made sure we got the deal done. The finance manager, Chad , was just as wonderful. I will forever be grateful to these two guys! I will recommend them to everyone! Thanks Ft Myers Honda for giving me my happily ever after and having amazing employees.

Thomas

Sep 22, 2015

Jim Frick was courteous and helpful in all asspects of purchasing a new car. His quick response to phone messages and questions would be rated A plus in our book. We have purchased many autos new and used over the last 50 some years and we have never been more satisfied with our sales person. I would highly recommend Jim to anyone looking for a Honda. Let's hope that your service department and future relations will be as highly satisfactory sa Jim has been. Also we would like to thank Keith when Jim was unavailableTom and Pam Biddle

KingEdwarda

Jul 22, 2015

The advisers, not all, are there to make money. This I know and understand, but lying about a made up issue just to get me to; pay for a service check up and then recommended a $1,500+ New AC when all I needed was a can if 134A. Shady business at Honda of Fort Myers. Been doing business with you all since 1998 and 4 Hondas later. You lost a great customer. Hire people with good integrity and honesty. Good luck!

Rachel23

Jul 1, 2015

I went in to get my first lease on a car and Ashton was more then amazing!!!! Very helpful and great at his job. He made sure I left a happy customer!

sangell

Jun 11, 2015

I was very impressed with my salesperson, John Basilia! Not only was he personable, but he was very knowledgeable about the type of Honda I was looking for. He took the time to listen to me and answer all my questions -- even two or three times if needed. He thought of things I didn't but did need to know. When the sale was made, he helped me get my things from the old car to the new car, and waited with me until I knew everything about the new car - even fixed my phone so I could answer it without touching it. I can't say enough nice things about him. He is a genuinely nice guy and quite a jewel for the Honda dealership to have onboard. THANK YOU JOHN BASILIA!!!

Snowboardernick

May 27, 2015

My Dad and I flew into Ft. Myers to look for a new car and to sign an apartment lease, in a week, and minutes after landing, we were in the good hands of Julian Nichifor. I was not planning on buying anything in the first day of being in Ft. Myers, but was pleasantly surprised to leave the dealership a few hours later, happily, in my first brand new 2015 Honda Civic! If anyone is in the market for a new Honda, be sure to search out Julian to get the best and most helpful buying experience out there. Between Julian and Paul Khin, the man behind the finance department, this experience was easy and stress free.

SunnyGulfCoast.com

May 9, 2015

We are very happy with the experience at HONDA of Fort Myers! The dynamic TEAM environment and helpful staff made us feel very comfortable with our new car purchase. All of our questions were answered and we are so excited to enjoy our new vehicle and share our experience by highly recommending HONDA of Fort Myers to our friends and family.

Anna Gray

Dec 16, 2014

Very happy with my experience at Honda! I was a first time car buyer and was VERY picky about everything, Simon Salinas was extremely patient with me and dealt with me for about two weeks! Simon provided excellent knowledge about cars that I was considering; he went above and beyond to find me the best deal! I felt as though he was an honest salesman and not just trying to "seal the deal". I would absolutely recommend him to my friends and family!!! Proud owner of my 2013 Hyundai Sonata #PushToStart Thanks again Simon!

casperr

Dec 16, 2014

I just leased a Honda Civic from Honda of Fort Myers. I was pleasantly surprised by the level of Customer Service I received. I haven't seen the attention to detail and the way they went out of their way to make sure we were satisfied from a car dealership in a very long time. I highly recommend working with Julian Nichifor. He took the time to explain all of the paperwork, walked our son through everything the car had to offer, and even delivered the car to our home. Thanks Julian and Honda of Fort Myers for a great experience. Service the way it should be!

Weslley Cavalcante

Dec 8, 2014

I have just Leased a 2015 Honda Civic from this dealer and was very pleased with their friendliness and good service. We were helped by Kendon Badeau, who was not pushy, which made us feel very comfortable throughout the whole process. After making the decision on what we wanted, we were out of the dealer, in the new car, in less than 2 hours. I strongly recommend this car dealer, as well as the sales associate. My entire experience was first class! Keep up the good work guys! Wes

Janese Weinmann

Sep 11, 2014

My salesman, Jorge Hackenbrock, was very knowledgeable and very helpful--as a recent widow I had never had a car buying experience alone before and Jorge helped me thru each step. He bent over backwards to be sure I knew how to operate each feature--sure not his fault that I am still a bit confused--He told me to come back anytime and he would help me again--Thanks so much for making the experience a pleasant one--Jan Weinmann

dalemilhauser

Sep 8, 2014

I was very impressed with the professionalism displayed by Johnathan, Jason, and Brandon during the entire process of trading-in my CRV and leasing a new 2014 Honda Civic. The staff was friendly and offered me several options for my trade-in. Kudos to all of we guys and thanks for everything.

CperryA

Jul 11, 2014

I just leased a Honda CR-V from Fort Myers Honda. My salesman, JOHN (JB) BASSILA, was very helpful and answered all my leasing questions expertly. He rearranged his schedule to accommodate me with a second meeting and a test drive for my wife. He covered every detail and went over all the features on the car. He couldn't have been more helpful. Also, I should mention that Jeff Burke, in Financial Services, was personable andwell organized. The lease document signing went smoothly. All in all it was a good experience that I would not mind repeating.perhaps in 3 years when the lease expires.

ballzi

Jun 26, 2014

MY WIFE GINA AND I WERE VERY PLEASED WITH THE SALES STAFF. BURLIN, WAS MOST COURTEOUS AND WENT OUT OF HIS WAY TO MAKE US HAPPY WE WILL DEFINITELY BUY OUR NEXT CAR FROM THEM,

vannessr

Jun 3, 2014

I would highly recommend Honda of Ft. Myers based on my expierence. Friendly, professional staff. The salesman, Jonathan, was great to work with. The dealership website is also great.

cvk1

Jun 2, 2014

Purchased my 2014 CRV last week, and it was as good an experience as I could have expected. The sales agent, Andrew Coogan, was very helpful, friendly, knowledgeable and took his time with me to explain everything. I am a serious negotiator, and felt I received a very fair price for my trade in and the purchase. This is my second Honda ever purchased, the last one being in 1990, and I am glad I returned to the Honda family!

mariela74

May 19, 2014

I got a new Honda Civic, the experience was good, I recommend this dealership , especially Geo Jimenez, he made a good professional work , I'm very happy and pleased

marthat

May 5, 2014

Being our fifth Honda, and our third purchase at this dealership, we knew exactly what to expect, but working with Geo really made it a true pleasure. He made our experience easy, fast, and stress free. He knew the product very well and answered every and all of our questions.After the deal was said and done, he took the time to set up the Bluetooth, and the radio. That night we realized we had left our favorite CD's in our trade in. The next day, he promptly located them and return them to us. Our next purchase will be at Fort Myers Honda with Geo.Martha T. of Cape Coral

DorothyTurner

Apr 28, 2014

We just purchased our second vehicle in a year from Honda of Fort Myers. The salesmen were both friendly and informative. Our new 2014 Odyssey van has a the navigation system, which could be really confusing, but Rich was very knowledgeable and explained it's features well. They went out of their way to get us the color we preferred when they didn't have it in stock. We would not hesitate to buy from Honda of Fort Myers again.

jady80

Apr 7, 2014

Very attentive with honest work made sure everything was correct an accurate excellent customer service Thank you very much from the Luciano family Thank you.

chinadoll10

Mar 19, 2014

Great overall experience purchasing 2014 Honda CRV at this Dealership. Friendly, courteous, knowledgeable. I did not feel pressured or intimidated. I recommend this dealership highly.

papibenny

Mar 11, 2014

The vehicle I purchased from Honda of Fort Myers was a 2014 Accord LX. This vehicle is the third vehicle I've purchased from this dealership. I worked with Dion Ruiz who was very professional and wise in his product. He was nice to my family, had a sense of humor, greeted us with a nice welcome, and informed us what would work best for our particular vehicle needs. Dion and the rest of the staff who made our deal possible were all very nice and professional employees.

Stfd596

Feb 28, 2014

We had a great sales experience with Forrest Taylor! As most people know, shopping for a new car can be very stressful, but the dealership and all of the employees left us very content! Thank you for a great experience.

Jdram2005

Jan 31, 2014

My girlfriend and I were in need of purchasing a new car as she was involved in an accident and the other car was totaled. We went to ft Myers Honda not knowing what to expect and that's when we met Jorge. Jorge was very professional, asked questions that helped us narrow down what we wanted, he was very knowledgeable and very honest with us. He made us feel very welcome and at ease while we were there making sure that our every need was taken care of. He walked us through the whole process of choosing the right car all the way through financing. Honestly this was by far the best experience in car buying that I have ever had. I highly recommend Jorge hagenbrock to deal with when visiting Fort Myers Honda. He has earned my respect and my business for all my future needs. Thank you so much Jorge!!

annaklian

Aug 21, 2013

My rating specifically reflects my experience today with Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult it is to find a mechanic you can trust to be honest and not exaggerate what services you need done, and who does a great job working on your vehicle. I own a Honda Pilot and have had some minor issues with the vehicle. In the past I have had mechanics tell me I needed a dozen things done when all I wanted was to get a simple oil change. I'm sure many of you have had this experience. Paul Hatcher not only fixed problems with my vehicle but also thoroughly explained and demonstrated what was necessary and what was not. He's very professional and I don't feel like I'm being robbed with my services. My family has had great experiences with him. The service manager listens to what you need and goes out of his way to provide great customer service.

Steveolm

Aug 9, 2013

I went to the dealership with the intention of purchasing a Honda Cross Tour. When I asked the sales representative to tell me a little bit about the car, he told me it had a blind spot. On the test drive he asked me if I wanted to take a longer or shorter drive. I left it up him to decide, not knowing his schedule. He said, "make a left here". We basically circled back to the dealership. I noticed "summer sales event" advertising on the hood of one of the cars in the show room. I asked what it meant. He told me I could get invoice pricing and asked what more I would want. I asked about the "summer sales event" again. He seemed exasperated and told me it just means "they will send you more brochures and stuff". The sales rep was not interested in selling me a car. So, he didn't. My wife and I left and immediately and went to another Honda dealership in Naples where we purchased a new Cross Tour V6 that afternoon.

elsas

Apr 5, 2013

I visited Honda of Fort Myers intending to purchase a new car. I met the salesman, Bill Rufener. I told him what I wanted, he offered selections and suggestions. He answered all questions, I decided on a Honda Accord and we proceeded with the paperwork. I was introduced to his manager and the finance person. All paperwork was completed in a reasonable amount of time and I drove off in a new Honda. I met or spoke with other members of the Honda staff and all were helpful, courteous, and pleasant; including first contacts, Miguel and Stacy (Internet sales), the lovely lady at the front desk, William Rufener, Steve Calden and Jonathan (missed last name) in finance. Thank you to all of you for making my car buying experience easy.

kms453dennis

Mar 28, 2013

Mr Bob Santarelli-salesman for Sonic automotive (Ft Myers Honda) I will and want to warn all car shoppers about Honda of Ft Myers. This dealership is active in BAIT n SWITCH Example--They display a new Honda at the front door with a price hanging from the mirror like all the rest, except this one is listed $2000.00 lower. When you say that you will take it, the contract is written & then (guess what) the price was listed wrong. I walked away telling them I do not do business with dealers doing the bait n switch. I have checked Sonic Automotive Group & found it is a practice of the sales team. That Honda was sitting at the front door every time I visited the dealership. I will continue to check back & if they continue I will notify the Attorney General office of Florida. The sales team can't be to proud to work for a dealership that needs sales doing this to the general public.Dennis E

missylee9201

Feb 4, 2013

I brought in my 2009 Honda Ridgeline for a routine oil change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few more services on my truck that I wasn't aware that was needed. She also was kind enough to keep me updated on what was going on with my truck, and how long it was going to take. Overall, my time spent at your dealership was a very pleasant experience. I'm going to make sure my friends and family know that Honda of Ft. Myers takes care of their customers and direct them to Heather! Thanks!

MCG2008

Dec 14, 2012

The sales associate Marcu Pack was very nice, pleasant, tried to answer any and all questions we had and help us anyway he could. We have NO complaints with him...he was a good sales associate. THe sales manager however was a completely different picture; he was pushy, rude, a bully, would not listen to what we wanted, answer our questions and used a fear tactic to push us into buing a car right then and there. Instead he lost a sale for Marcus and we walked out. A family member had also purchased a car from them a month earlier and stated they had a different sales manager but wittnessed this man and it ended in the same result. They said had they had that man they too would have left. I do not have his card and sadly could not recall his name but he was a short stocky man....his name could have been Mike but I really can be certain of that. We ended up at another dealership the following day and purchased a car there.

VeryDisappointed888

Oct 24, 2012

I purchased a used vehicle from honda of fort myers with the promise that a defect would be repaired. It has now been nearly 3 months since the purchase and I cant even get the service manager, scott tipton, to answer or return my phone calls. The buying process was what I expected. Typical sleazy car salesman techniques by Joseph Lowe which included extreme low balling of the value of and insulting of my current vehicle and attempting to bully me into buying extended warranties and protection by John Slechta. All of that was expected. What i didnt anticipate was the complete disregard of a promise made (in writing) for repairs due. I will continue to contact the dealership and i hope to have the matter resolved but it isnt, legal action will definitely be taken. I DO NOT RECOMMEND HONDA OF FORT MYERS for ANYTHING! STAY AWAY!

MiguelPm

Sep 13, 2012

The most horrible service you can get from a car dealer I end up leasing a brand new Infiniti thanks to their Horrible finance skills Wish im glad it happend that way..I dont recomend this dealer At all.

minivanman007

Aug 8, 2012

Horrific experience. From one lie to the next with scam after scam. The biggest problem was that they had us sit there for nearly two hours while they collected a myriad of personal details from us (Name, phone numbers, address, etc) when this has nothing to do with what price they would offer us for our trade. When they finally provided us with a dollar number, it was clearly designed for poor innocent victims who don't know how to look up their value online. They offered us half of what it was worth (and what I have been offered by another dealership) and this was extremely insulting. When I expressed disbelief at their offer they simply returned with another insulting low-ball. Then we tried to leave and the sales manager emerged from his hiding spot behind the glass box and became angry with us. We didn't buy there and likely will not ever. Funny thing, now I think about it, every time we've visited there (it's been something like four times) we receive some sad story from the salesman that he used to work for various other dealerships in the area but they are all scams and he couldn't do it anymore so he came to Honda of Fort Myers where it's just fabulous. Yeah, right... This has lessened our respect for Honda as a brand. Very disappointing.

jjperkins2

Jul 31, 2012

Sales is great. The purchase of my 2011 Accorde was smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times don't matter to them. My vehical has waited hours for oil changes. I dropped it one Saturday and it wasn't ready with I tried to pick it up 4 hrs later. Same is true if you wait. It takes them a 1/2 hr to check you in with a service advisor, then they give you no updates at all, you sit for hours and nothing seems to happen until you start to ask what is happening and why is it taking so long. They don't tell you they are running behind or anything, just let you hang. Sanjay is now the GM and says he's working on this, but over the 1 1/2 yrs I've had my car, I've seen no change on responsiveness of service. Claud the Service Manager isn't any better at getting results either. Today, my son took the car in, sat for 2 hrs for a 1 hr repair then they told him they were having trouble and it would be another 30 minutes. Before they informed him, I tried to call them to find out what was going on, and only got routed around the phone system, had to leave voice mails, and got hung up on when they paged service with my call.Not the way business should be done.

malegolf

Jan 29, 2011

My daughter bought a used car here after being turned down from Chevy, Ford, Toyota, and several banks.. Kelly and Sanjay got it done through Honda Finance. Six weeks later the car had a problem, we contacted them and the fixed it for a $50, it was a $350 repair. While waiting on my daughters repair I looked at a Crosstour, I was leasing a 2010 CRV, they got me out of it after only one year into the lease and into the Crosstour for only $30 a month more with same terms as the CRV, AMAZING!!!!!!!!!! The Crosstour sticker is $7000 more then the CRV, and it's much more luxary than the CRV.... If you want good people to work with and easy dealings go see them at Ft Myers Honda.......

hutchval

Dec 12, 2010

The level of sales personnel at Honda of Fort Myers is exceptional. Every person I spoke to was extremely professional and qualified. They were very helpful with all of my questions, but gave me space to make decisions. They were a pleasure to deal with and I would return again. Overall, my experience was top notch!

blondie101

Nov 3, 2009

I came in to get a oil change. It took three hours. There was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red headed parts kid smelled like wrotten food and said that there wasn't a civic made in 2007. He told me I was full of crap. I WILL NOT GO BACK THERE AGAIN! Advance Auto parts has more qualified people than that place.

cjus45682

Mar 26, 2008

I took my car in for what I expected to be warrantee service. And then soon found out that almost none of my complaints were warrantee related. The first of my complaints was related to my engine light being on for the last two weeks. They provided me with the excuse that a small animal had gotten into the engine compartment had chewed through the wire. I managed to have one of the service techs show the wire, and it was not chewed in half. The wire seemed to be separated from the NOS censor from the censor itself. Besides the area where the wire was loose was in a very small place located on the upper position of the motor. The price for the repair job was $400.00. What a deal. ..I also complained about the rear defroster not working. There response was it was working fine. However, for the last two months, the defroster has not worked. The next item on the light inside the glove box; the glove box light could be seen inside the car when the headlamps were turned on. They managed to correct this problem. Another problem I had with the car was the drivers side window. The window rattled while I was driving down the road. The dealership confirmed the window was loose. However, during the process, they managed to break my door. And they had the nerve to give me the car back in that condition. They did, however, say they would fix the door and the window regulator, but I would have to wait until Monday of next week. I went back to the dealership on Monday, and guess what, no part. The problem was resolved on Wednesday. My last complaint was about a tapping sound coming from the rear passenger side of the car. They stated that there was broken glass in the rear panel of the car. It would seem that someone had broken the rear glass of the car, and not cleaned out the rear panel before installing the new glass. And of course, they wanted me to pay $150.00 so they could vacuum the glass of the rear panel. Most people of common sense would have went ahead and done it anyway. This dealership seems to want to pass on expenses to its customers no matter what the cost. As a matter of fact, they might want to change their motto to we will steal you money with a smile.