Honda North reviews

Silver2

Jun 30, 2016

My husband and I just bought a new Honda Civic. Our sales person Dave Clifford was great to work with. He listened to our needs and worked with us . Dave made purchasing a car a pleasant experience . Thank you Honda people. Bernadette Feminoo

Angela

May 31, 2016

Dave was a great help in procuring my new Honda.. He was helpful, courteous and very professional. He spent a good deal of time walking me through all the new features of my civic. Love my new Honda..and highly recommend Dave as a sales rep and Honda north as a dealership.

angie

May 24, 2016

I purchased a 2106 Honda Civic and couldn't be more pleased with the service and sales department of Honda North. Dave Clifford was courteous, respectful and extremely knowledgeable. He spent a lot of time explaining the new features of my Honda. I love the technology package, the navigation system and the blue tooth features of my car. He was very patient and kind showing me features that i had not previously had on prior cars. I would highly recommend Honda North and in particular, Dave Clifford, if considering a new or used Honda.

Pilot guy

May 23, 2016

Professional, courteous and great service. We had to wait (just a few days) till the exact color and model we wanted came in. Ben Katz kept us updated and moved things along swiftly.

RG

May 23, 2016

Dave Clifford sold me a certified used Odyssey. He was pleasant to work with and encouraged me to take as long as I needed to test drive the car -- but I could tell it was in fabulous condition. I had visited another major Honda dealership that morning, and the experience was drastically different: The used cars were in bad condition despite being advertised otherwise. When I asked for the condition report, they refused to show it to me and the salesperson and his manager became very aggressive. At Honda North, they showed me the condition report when I asked. The report said that the tires weren't up to certification standards, so they had been replaced. I ended up buying the same model and year minivan as the other dealership, but in much better condition and for a better price! Plus, the experience was much more pleasant. The purchase process was easy and quicker than I expected. I'll buy a car from Honda North again.

Lisayoung05

May 22, 2016

This is my second time working with David Clifford and it was a smooth and great experience. He was patient and listened and explained all the details necessary for my next purchase. Couldn't ask for yet another great experience. I will be sending my family and friends to him!Thanks again.

nlopriore1

May 11, 2016

My dad went to the service department because his horn kept going off at night. They told him that they would keep the car for a day or two to see where the short in the wiring is. After two days and four hundred dollars later, the alarm still went off. He took it back and they told him he had to spend another 120.00 dollars for a key. They told him they would unplug his alarm. He got home guess what the alarm goes off again. He goes back and they tell him they unplugged the wrong wire. They pretty much told him you want it to work you have to buy the key. I tried to contact the service manager and general manager for this issue and no answer from both. I guess they don't want to talk to me after they scammed my dad who is elderly. Don't use this place nothing but s scam.

jackjustin1

May 7, 2016

Dave Clifford was a pleasure to work with throughout the entire sale of my brand new 2016 Civic. I showed up 1 hour prior to Sunday's closing time at Honda North and we were able to work out a fast and fair deal. He stayed 1 1/2 hours past closing time to ensure I was aware of all the necessary next steps I needed to take (calling insurance carrier, obtaining title, etc) to ensure I could drive off with my car by end of the week....and I did! During our arranged pickup he was there to listen to any an all questions I had pertaining to the car....and I had a ton of them! No pressure, no nonsense, just a customer service oriented, regular guy working with me to ensure I had the best possible buying experience!

Todd R.

May 6, 2016

Dave Clifford was a pleasure to work with throughout the entire sale of my brand new 2016 Civic. I showed up 1 hour prior to Sunday's closing time at Honda North and we were able to work out a fast and fair deal. He stayed 1 1/2 hours past closing time to ensure I was aware of all the necessary next steps I needed to take (calling insurance carrier, obtaining title, etc) to ensure I could drive off with my car by end of the week....and I did! During our arranged pickup he was there to listen to any an all questions I had pertaining to the car....and I had a ton of them! No pressure, no nonsense, just a customer service oriented, regular guy working with me to ensure I had the best possible buying experience!

RGriffin70

May 3, 2016

My Honda North experience was very pleasant. I visited several dealerships over the past week. As soon as I met my salesperson, Cheryl Parker, and was able to ask questions, I knew I was not "getting the run around" that I had felt at all of the other dealerships. After deciding to lease, I was assisted in filling out the necessary paperwork, given several options, and took a Honda Civic for a ride. I was delighted with the ride. Cheryl Parker prepared me on the operation and features of the vehicle, causing me to be very comfortable driving the car. The Financial Closer for my sale and SalesManager were also thoughtful and informative. For woman on their own, making choices about vehicle leasing and buying, and making major purchase decisions, you will not find any dealership better to deal with. I am grateful for the thoutfulness And education I received, Ruth Griffin

Giacobbeh

May 1, 2016

My husband and I had a great experience at Honda north. We worked with Eduard Dake and he was personable, efficient, and worked with us on leasing a Honda CR-V.

taylort

Apr 26, 2016

My experience at Honda North was enjoyable and easy. I worked with Jake Livingston to purchase a new Honda Civic. He was extremely knowledgable, patient and helpful throughout every step of the way. I never felt pressured which I truly appreciated and he was always honest. I would definitely recommend this dealership (and Jake) to my friends and family! Thank you so much for such a great experience and an awesome price!

dgness

Apr 24, 2016

From the time my wife and I walked in the door we were greeted with respect and attentiveness.We were never pressured to purchase any extras and we were able to consummate the purchase the same day and drive the new vehicle home in a few hours.Ben and Stephanie are a pleasure to work with.We definitely paid better than a fair price for our new vehicle.This is the second Honda we have purchase in the last 6 years from this dealership and would highly recommend HondaNorth.Thank you

sass1573

Apr 22, 2016

I would definitely recommend this dealership as I found everyone I worked with to be friendly and I didn't feel pressured to buy at that exact moment, even though I did!

Starlyn96

Apr 21, 2016

It was a great experience with Dave Clifford, and if the car payments would've been a bit lower I would've drove off with a new car but I'll have to wait on that till June.

Happycamper60

Apr 15, 2016

I was very satisfied with The service I got from Cheryl Parker. She went out of her way to help me get the car I wanted and at a reasonable price. Very quick and smooth transaction.

Love my Honda, xx

Apr 14, 2016

I worked with Jake Livingston when buying my 2016 Honda CRV EX-L. He is very knowledgeable, patient, and took his time explaining all the features of my New car, The Test drive was great as he made me feel comfortable and allowed me to drive as far as I wanted.I was given the Lightning Digital AV Aadapter with Lightning USB Cable cord by asking for it. Jake took his time to explain and set up the navigation via Honda Link and my phone to show up on the car's screen-awesome! I knew that I wanted a CRV EX-L with the Lane Watch which is really an unbeliveable feature!I love my New Honda and the price was great!Thank you.

KCC

Apr 13, 2016

My agent Ed was amazing. Felt so comfortable during the entire process!!! Never felt any pressure at all.

Pat

Apr 12, 2016

Leased car for myself at same time my daughter leased a car. Ed was great making the process clear and smooth. He provided options for us and answered all of our questions

AdamS

Apr 11, 2016

When buying my 2012 Honda Civic Si, I was given an incredible interest rate, free car washes, a free spare key (previous owner lost it, so Ed ordered and programmed one for me free of charge simply because I asked), and really great customer service. Brian emailed and called me to see how I was enjoying the car even after I bought it, that is how you create repeat customers. Following up, being incredibly friendly, helpful, and down to earth are all qualities you will find at any ICL Autos dealers. Jameel will get you the absolute best financing rates possible, he is excellent. Even with my brief Credit history, I was able to get a rate and payments that pleasantly surprised me and fit my budget perfectly. My salesperson, Ed, was friendly, funny, and has a very genuine desire to find exactly what you need in a car. He even gave my family tips on where to go for our next Vacation to Italy! Really down to earth and helpful, Ed was awesome through the whole process. I got an unbelievable deal, on an excellent condition (and hard to find) car, and I cant see any reason to shop for a Honda elsewhere in the North Shore Area.

leannem915

Apr 10, 2016

We found the car we wanted on the webiste. Dave Clifford was very helpful and polite. We took a test drive and a few hours later we were driving away with our new car. Easy, no hassle, no pressure car buying. Highly recommend.

Casey

Apr 5, 2016

Dave Clifford was great! I already knew the exact car that I wanted walking into Honda North. Dave let me test drive it right away and drive wherever I wanted to go make sure that it was the right fit for me. He answered all of my questions and was not at all like a typical pushy salesman. I felt like Dave and the Honda North team truly wanted to sell me the car at the best possible price and made the whole process comfortable for me. I bought the car and was scheduled to pick it up the next day. The car had a recall on it so Dave took care of the recall for me and had it fixed in time for me to pick it up as scheduled which I was not expecting. This was my first car purchase out of college and I am happy that I went to Honda North. Thanks Dave!

caseysheehan

Apr 4, 2016

Dave Clifford was great! I already knew the exact car that I wanted walking into Honda North. Dave let me test drive it right away and drive wherever I wanted to go make sure that it was the right fit for me. He answered all of my questions and was not at all like a typical pushy salesman. I felt like Dave and the Honda North team truly wanted to sell me the car at the best possible price and made the whole process comfortable for me. I bought the car and was scheduled to pick it up the next day. The car had a recall on it so Dave took care of the recall for me and had it fixed in time for me to pick it up as scheduled which I was not expecting. This was my first car purchase out of college and I am happy that I went to Honda North. Thanks Dave!

murphy

Mar 27, 2016

Simple, no pressure, & honest. Our salesperson, Dave Clifford, was focused on us - and not the car deal. At all times, it felt like he was our representative.

hilary01932

Mar 23, 2016

I had the best experience at Honda North with Dave Clifford. I came upon him by chance and he made the whole experience just super easy. This was the first time I've shopped for a car alone (without husband/patent/friend in tow) and I was relieved to find the whole staff very professional. Dave was very informative and never pushy. He was extremely patient and very knowledgeable. He helped me get a great deal and I never felt like I was just a number. Everyone there just friendly, helpful and nice. What can I say, it was most stress-free large item purchase I've ever had. Would definitely use Dave again.

beri

Mar 21, 2016

Had a very good experience especially because of my salesperson Dave Clifford. I decided to trade in my previous vehicle and he did everything in his power to make me, the customer, very happy and get an amazing car for a great price. He is very humble, kind, professional, and very helpful. Would definitely recommend anyone looking for a great car to come to Honda North.

Kelly92

Mar 20, 2016

Ask for Dave Clifford! I read up on reviews for salespersons for Honda North in Danvers before heading there to see a car. A lot of people highly recommended Dave, and so I made sure to schedule an appointment with him. He's helpful, patient, nice, friendly, knowledgable and a isn't a pusher to get my business. A++ highly recommended.

Gortiz

Mar 18, 2016

This is the best dealer I have ever gone to! Especially the staff that were so professional. I saw Exceptional service I definately recommend this dealer 100%. With the help of the bussiness manager Jameel Nichols I drove off in my honda accord. Also with sales associate Chad, I am so thankful for their services!

Happy88

Mar 15, 2016

Honda North is located at a lovely cul-de-sac of the border between Danvers and Topsfield on route #1. It's a place proclaimed for customer centric dealership and professional excellence. Like Honda car, Honda team are trustworthy and reliable. For many years I have enjoyed the royalty and first-class customer service at Honda. This week I visited Honda North to trade in my old Honda with a new one. It was their detail orientated quality service and high professional standard that has made a difference. I had utmost enjoyable experience of doing business with North Honda this week, very especial thanks to Sales Consultant Jake Livingstone, Elite Manager, Steve, and the Finance Consultant, Gimuel for their collaborative teamwork. If you ever want to buy or lease a car or simply explore options, North Honda is the place of customer's choice, and I highly recommend Honda North!

Alexoverton23

Mar 12, 2016

I would be hard pressed to go to a different dealership and definitely would not buy a Honda anywhere else! The entire staff is friendly, professional and accommodating. They even let me drive the car to my husband's office to let him see it. Great stuff, I bought the same day.

mattm

Mar 10, 2016

This is our families second time buying a car at Honda North and each time was a positive experience. Everyone who has assisted us has been helpful and made car buying less stressful.

BUFFYFAN

Mar 6, 2016

After a frustrating experience trying to work things out with our local dealership, my husband decided to stop in at Honda North and ended up speaking with Dave Clifford. We both found working with Dave a much less stressful and straightforward experience. At the ripe old age of 56, we've seen our share of car buying situations. This was by far the happiest. Dave is a straight forward, down to earth guy and we so appreciate that. No one likes to feel that they're being worked over or played by the salesman. There was none of that with Dave. He answered all of our questions and there were no endless trips back and forth across the sales floor to "see what we could work out with my manager." Now, I'm the happy owner of a lovely new Honda HRV. I love it. Thanks Dave!Additionally, Jameel Nichols in finance was immensely helpful.

Anthony Witwicki

Feb 24, 2016

I visited Honda North on 02/23/16 to gather information for a possible lease or purchase in four months time. David Clifford introduced himself in the parking area and asked if I needed assistance and I told him I was only window shopping. Mr. Clifford invited me to come in so he could answers any questions or concerns that I might have. My first impression was that this sales representative listened to and understood my unique situation and needs. He clearly explained my questions on a possible purchase, lease, or options with pre owned vehicles; and after some discussion I decided on reviewing leasing a new car. Mr. Clifford took down my personal information and a process of price options, trade in considerations, meeting with management support, vehicle test drive and visiting the service department brought me to leasing agreement that I was comfortable with and met my financial considerations. David Clifford worked with me to make a 'window shopping' experience into a very successful leasing success. Anthony Witwicki

Loryn

Feb 22, 2016

Dave Clifford met us in the parking lot as we walked into Honda North and helped us, in a very good way, through the whole used car-buying process. He listened to what we wanted, responded to our questions forthrightly, and advocated for the price we hoped to pay. While all the paperwork was being processed, he kept us abreast of the timeline, making sure we were aware of each step. I cannot recommend Dave highly enough. Additionally, everyone else we worked with at Honda North was extremely friendly, pleasant, efficient, and customer-focused. The place was hopping (a non-holiday Saturday in February), but we never felt rushed or ignored. Honda North is a 90 minute drive from our house, yet I would highly consider returning for future car purchases.

loryn

Feb 22, 2016

Dave Clifford met us in the parking lot as we walked into Honda North and helped us, in a very good way, through the whole used car-buying process. He listened to what we wanted, responded to our questions forthrightly, and advocated for the price we hoped to pay. While all the paperwork was being processed, he kept us abreast of the timeline, making sure we were aware of each step. I cannot recommend Dave highly enough.Additionally, everyone else we worked with at Honda North was extremely friendly, pleasant, efficient, and customer-focused. The place was hopping (a non-holiday Saturday in February), but we never felt rushed or ignored. Honda North is a 90 minute drive from our house, yet I would highly consider returning for future car purchases.

mainexile

Feb 16, 2016

The 2011 Camry I was interested in was advertised as a manual transmission - the last year Toyota put a manual in a Camry. The pictures of this vehicle clearly showed it as an automatic, which was confirmed when I spoke with a sales representative. I can't bring myself to do business with a dealer who doesn't know the difference. Misleading advertising.

hmc

Feb 4, 2016

I had to buy a car in an unexpected, unplanned manner -- and felt very apprehensive about making such a big decision in this way. My salesperson, Sean Geyer, was patient, knowledgeable, and did not make me feel pressured. I was able to buy a car that meets my needs, that will simply feel good to drive and that I am able to handle financially even with a very limited budget. It

Dave_S

Feb 1, 2016

Brought my vehicle in on December 22nd to get the interlock switch on the shift replaced. They replaced a cable, not the switch and charged me $400.00. Twenty four hours later the problem was back. I scheduled another appt to have them revisit the issue and this time they found a bad interlock switch. The very component I told them was defective on my first visit. Rather than correcting the $400 misdiagnosis these people doubled down and charge an addition $115.00 to correct a problem that should have been caught on the first visit. I encourage you to visit Commonwealth Honda or Kelly Honda before doing any business with this outfit. I've had service performed at each of those dealerships and they're honest. Don't place your trust in this dealership

Jay Wayshak

Jan 31, 2016

I love Honda North. Dave Moran is by far the best sales person I have ever worked with. Their Service area is spectacular. They are worth the long drive to get there. I can't see myself ever changing. Well Done Dave Moran

Smiths from Maine

Jan 31, 2016

Since we live in Maine, we were hesitant to go to an out of state dealership, but we knew what we wanted and Honda North had it. After we read the dealership reviews, we requested Dave Clifford who was highly recommended. The praise was certainly justified. He was very accommodating and friendly, and we felt he bent over backwards to help us. There was definitely no pressure on his part and it was a very seamless, pleasant experience which resulted in us buying a great used Pilot at a very good price. In fact, we hope to buy our next car from Dave.

Oceana55

Jan 24, 2016

I was car shopping online and Honda North contacted me first. I had a great experience with them. My car was on her last few miles and I overheated severely approximately 2-3 miles from the dealership on the way to pick up my new car. I called and they met me with my new car and my salesman drove my old car her last few miles to the dealership while I followed. She was smoking from under the hood when we arrived.... driven to her last mile. The dealer gave me the old license plate - after all 284, 000 miles and 13 years is a long time to have a car. He was understanding of my nervousness toward the new gadgets and took his time to answer all my questions before I left with my new car. I am thankful for his help and understanding and look forward to saying hello when I return for my 5000 mile check up and car wash!

dad100359

Jan 22, 2016

Ben Katz - complete professional. Outgoing and personable. Great knowledge of the Accord. He always returned my calls / text messages promptly. Everyone at Honda North made it a great experience.

Dave Clifford

Jan 10, 2016

Today I went to Honda North in Danvers Mass and I couldn't tell you how nice and honest everyone was especially Dave Clifford. From the moment we told him we had a budget he was the most accommodatating sales associate we've dealt with all day. With a smile on his face he showed us everythin in the range we were looking for without any questions or pushing anything we couldn't afford on us. Honestly there was nothing to complain about and I couldn't complement him enough thank you!

Steph

Jan 10, 2016

This is coming from someone who has NEVER had a good experience with an auto dealer. So when we had to look for a car I figured it would be painful again. We looked at a local Hyundai dealer where we service our current car but felt ignored and like we were bothering them. So we tried Honda North. I had heard a few people comment on pleasant experiences so we thought we would try it. Still skeptical we went and were met by Dave Clifford. He spent all the time we needed to ask questions and even though we were not ready to buy that day he still gave us full attention and priority. That is what brought us back a week later ready to buy. We also made sure we found Dave to help us with this process. We had never leased and he walked us through every step of the way. I can't say enough about Dave Clifford or the Honda North dealer. They really did want to help and make sure we got the best deal for the car we wanted. We will go back in a heartbeat. Thank you Dave.

ac13

Jan 10, 2016

Today I went to Honda North in Danvers Mass and I couldn't tell you how nice and honest everyone was especially Dave Clifford. From the moment we told him we had a budget he was the most accommodatating sales associate we've dealt with all day. With a smile on his face he showed us everythin in the range we were looking for without any questions or pushing anything we couldn't afford on us. Honestly there was nothing to complain about and I couldn't complement him enough thank you!

terry

Jan 8, 2016

On January 4, 2016 my wife and I made a trip to Honda North, Danvers MA with the thought in mind to look at new Honda CR-V, and not buy. Upon entry into the showroom, which can be a bit intimidating, we were cordially met by the sales manager, who then introduced us to our salesman, Dave Clifford.After sitting down and talking to Dave, we were able to relax a bit due to his easy going nature. During this discussion Dave was able to determine the type of vehicle we were looking for and then take a test drive in a new CR-V which was similar to what we had in mind. As this whole process unfolded we began to feel like buyers and not tire kickers. Now we found a CR-V which very much held our attention and interest. Of course it was now time to find out exactly how much money this was going to cost me. After going through all of the buying details we actually became buyers of a great new CR-V EXL. After walking out of the dealership I had to ask myself how this could have happened since our minds were made up not to buy at this time.The answer was quite simple, Dave Clifford. We feel as though we have made a new friend and that Dave will be there to take care of any issue we may have in the future.We would certainly recommend Honda North and Dave Clifford to anyone interested in purchasing a Honda

Terry L

Jan 7, 2016

On January 4, 2016 we made a visit to Honda North in order to look at new cars. We really expected to look and not buy! After being introduced to our salesman, "Dave Clifford" by Honda North management. our thoughts of actually buying increased. Dave was able to take what can be an unnerving experience and turn it into a positive, stress free situation. At no time did we feel as though we were being pushed to make a purchase. In the end we were able to find a new 2016 Honda CR-V which was very much to our liking and made the purchase that evening. Over the years I have bought many new vehicles, some good experiences and some so, so. Dave made this purchase shine over all of our previous buys. When visiting Honda North ask for Dave.

Abbafreeman

Jan 6, 2016

Very customer service oriented and pleasant to deal with Called to let me know status and then called to let me know completed and ready for pick up

Kanikamam

Jan 5, 2016

Dave was amazing!!! Very helpful and lots of information. Super friendly and so was the person handled my finances. I am very pleased and if I had to purchase another car I would definitely go back to this dealership!

carbuyer1111

Dec 29, 2015

I highly recommend working with Dave Clifford if you are looking to buy or lease a Honda. He goes the extra mile to make sure you are comfortable with vehicle, the process, and ultimately, the price. I had a fantastic experience and give him my highest endorsement.

Armand and Palula Grenier

Dec 28, 2015

If you continue to do that fantastic service you provide my wife and I will be there for a long time.

ampirotta

Dec 28, 2015

I had a very positive experience working with Dave and Jameel at Honda North. They were able to answer my questions, and I left the dealership feeling like I got a good deal. I appreciated Dave's patience with the whole process. I would highly recommended the dealership and Dave.

metamorposes

Dec 18, 2015

Dave is an excellent asset to the Honda North Team. He really cares for his customers and I would definitely recommend him as well as the Honda North team. Thank you for everything!

Yvette and Evin

Dec 17, 2015

The second we walked in we were welcomed by Dave Clifford, super awesome guy full of energy and information. He definitely answered all our questions and doubts and I absolutely enjoyed our experience there. Thanks to him and the lovely Stephanie in finance we were driving in no time and without any hussle what so ever. Absolutely loved our experience and 10000% recommended!

Mike

Dec 16, 2015

Worked with Dave Clifford and he did a great job making the process easy. The car buying experience is often a hassle and its not easy to see whether or not you got a good deal but Dave and his team made it a pleasurable experience.

Don - honda North Fan

Dec 15, 2015

Best service in the business. these guys really make you feel appreciated. big thanks to Ed and all of the service staff.

Kilby1425

Dec 15, 2015

This dealer ship is incredible.! Jammal nichols and dave clifford are two great guys. When you walk in you would like to ask for those guys

Pagordon

Nov 21, 2015

Scheduled an appointment with Dave to discuss potentially turning in my leased Accord early for a new Civic. Dave was very helpful, accommodating, and knowledgable. I knew what I wanted and he asked the right questions to get a deal done fast. It was a pleasure to work with Dave and I would recommend Honda North to anyone looking for a new car.

PamP

Nov 14, 2015

In the past several years, I have purchased 4 Hondas from this dealership for myself and two for family members. My experiences have always been highly positive from the point of sale, to the finance team (esp. Peter Thistlewood), to the service team. I can't imagine purchasing a vehicle from any other dealership. Keep up the God work.

Tito

Nov 11, 2015

Honda North makes it easy to buy and service my Honda Pilot. I just bought my third consecutive Honda there, and continue to be very satisfied. Dave Bolton and Steve Messner were easy to work with and very professional.

michelle

Nov 9, 2015

Thanks to Dave,Gary, Peter, Jameel,and most of all the gentlemen that sold us the car Dave Clifford.Thanks for going above and beyond for us!!!!

krimar33

Nov 8, 2015

We went just looking not intending to buy but Dave was very helpful and he made us feel very comfortable with the whole buying process from start to finish

BeachNomads

Nov 7, 2015

We had such a good experience buying, not just one, but two cars for our needs. Ed D was wonderful in listening to our needs, discussing options, knowing what other models had, and we found twoCRV's that met our needs. They have the biggest selection of used cars so it was natural to come to Honda North. Ed was really great to work with, and we HIGHLY recommend him to anyone looking for a car and for a good price.

Dan2985

Oct 31, 2015

Dave was very professional and he never pressured us for a second. He was knowledgable and helpful at every step along the search and sale path. We were shopping for a vehicle for my wife and he was sure to answer all of our questions and calmly explained the steps for buying and financing the right car for us. My wife and I highly recommend him.

CEP102215

Oct 29, 2015

Kind and genuine are not words that are usually associated with people in the business of selling cars, but they are words that perfectly describe Ivanete Evy Borges. I had the privilege of being guided through my first car buying experience at Honda North by Evy, and she certainly sets a very high bar when it comes to customer service. Working with Evy was pressure free. She took the time to listen to and answer all of our questions thoroughly throughout the whole process. We feel as though she really went the extra mile for us from start to finish and we couldnt be more grateful. I drove my new (certified pre-owned) Honda Accord off the lot on Monday afternoon and I havent been able to stop smiling since. If you want a hassle free car buying experience with a person who really cares about her customers go to Honda North and ask for Evy! Shes the best! Thank you Evy!

Filis

Oct 25, 2015

Really nice people they help you with all you needed really friendly people if could I'll go back again with no problem. I absolutely like the dealership and recommended with eyes close.

alongo31

Oct 24, 2015

We were greeted when we first walked through the door. We were just looking to get some questions answered and see what we qualified for. Everyone was very helpful and knowledgable.

CEP102215

Oct 23, 2015

After being completely ignored walking into a local Hyundai dealership, before we even walked through the door at Honda North we were greeted by Dave with a smile, a handshake, and an offer to help us. We were there to look at the 2015 Honda Fits. Unfortunately, the only ones left in stock were manual transmissions. Dave did not pressure us to look at other cars, nor did he push us to consider the newer, more expensive models. We came in to see the 2015s, and even though he couldnt sell us one, he spent an hour with us showing us the features of the car and talking us through the buying process. He was very knowledgeable, very informative and could not have been more helpful. It is because of Dave that we did some further research into some of the other models available at Honda North, and returned the next day to look at the certified pre-owned Accords. We were disappointed that Dave was not at the dealership when we returned the next day (but we did work with Evy who was just as delightful). This has been my first car buying experience, and Dave and the Honda North team have earned themselves a loyal customer for a long time to come. If anybody is looking for a hassle free car buying experience complete with pleasant and professional customer service, I would highly recommend Dave Clifford and Honda North.

CEP102215

Oct 23, 2015

After being completely ignored walking into a local Hyundai dealership, before we even walked through the door at Honda North we were greeted by Dave with a smile, a handshake, and an offer to help us.We were there to look at the 2015 Honda Fits. Unfortunately, the only ones left in stock were manual transmissions. Dave did not pressure us to look at other cars, nor did he push us to consider the newer, more expensive models. We came in to see the 2015s, and even though he couldnt sell us one, he spent an hour with us showing us the features of the car and talking us through the buying process. He was very knowledgeable, very informative and could not have been more helpful.It is because of Dave that we did some further research into some of the other models available at Honda North, and returned the next day to look at the certified pre-owned Accords. We were disappointed that Dave was not at the dealership when we returned the next day (but we did work with Evy who was just as delightful).This has been my first car buying experience, and Dave and the Honda North team have earned themselves a loyal customer for a long time to come. If anybody is looking for a hassle free car buying experience complete with pleasant and professional customer service, I would highly recommend Dave Clifford and Honda North.

paul3636

Oct 23, 2015

Great friendly negotiations. They found the CR-V car I wanted at a price I could live with. Good luck John and thank you very much.

betsy montgomery

Oct 15, 2015

We just bought a cr-v from Honda North in Danvers. Dave Clifford was our sales rep and he was excellent. He did not pressure us in any way and took the time to really understand our needs. Dave has been with this company for about a year, and we know he will be a top performer. He has a wonderful ethics. Anyone in the market for a Honda should visit Dave. Our finance officer, Peter Andersen, was wonderful as well. Overall the whole process was simple and pleasant.

JSBCivic

Oct 13, 2015

I had an unpleasant experience at another dealership and went to Honda North in Danvers. The salesman, Ahmad who is fairly new, was a pleasure to work with and helped me to find a new car for my daughter.I left there completely satisfied!

Erica Anderson

Oct 12, 2015

I went to Honda North with a car in mind. I found a cr-v with a great price. When I went the car had a different price on it. They honored the online price and made the buying process easy. I didn't feel pressured into anything. It was all in all a comfortable experience. This was all thanks to Adam, who help me with everything. I would recommend him to anyone.

KimLapine

Oct 9, 2015

I'm in the restaurant business, so hospitality and service is very important to me. From the moment I walked in the door with my two young girls, Honda North and Dave Clifford exceeded all of my expectations. We were treated with respect, kindness, fairness and urgency - as time was a big issue for us. All of my concerns were addressed and my needs met from beginning to end. I would recommend these folks to everyone I know! Loving my new Honda Pilot! Thanks Dave!

silvia04

Oct 1, 2015

I would like to thank Kenny, he did a great job and convinced me to buy a better CRV model.He was very patient with me and explained all details. Thanks Kenny, great job !!

mk123

Sep 27, 2015

We have purchased more than one car for Honda North - The dealership was very easy to work with on all levels. And, our salesperson was great - Dave Clifford.

apoirier777

Sep 21, 2015

This is a review that only pertains to the Honda North Auto Body shop. The sales manager and sales rep I worked with are great guys and the sales manager attempted to have his body shop fix my car twice. The first time it went in, they were only going to paint the front and rear bumpers and fix a small crack. Should be an easy job, but instead of removing the bumpers and painting them off the car they sprayed them on the car. The entire car was covered in over spray, and instead of fixing it they gave the car back to me hoping I didnt notice. Besides the over-spray there was wet sanding residue all over the car, and would not come off. Whatever they tried wiping it with actually embedded it into the paint. My detailer was going to charge me over $300 just to try fixing the paint. To top it all off the paint job was horrible. The sales manager apologized and said he would take care of it, so back my car went. This time they removed only about 80% of the over-spray and they said they would re-paint the bumpers; however I do not believe they actually re-painted them. It looks like they just wet sanded them to try and make the paint blend. All this did was leave scratches all over the newly painted bumpers and clear coat. I am a very understanding person, but whoever worked on my car needs to find a new career or go back to auto body school. This paint job is worse than a cheap Maaco job; it looks like a DIY paint job done in a home garage. They left the car covered in wet sanding residue, did not replace all the push-pins in the front bumper, so its now loose. Not sure why they even removed them because its clear they never removed the bumper from the car. I spent 9 hours using a clay bar and polishing compound to try and fix the paint on the entire car. I then had to wax the car to try and get rid of the buffing marks they left with their buffer. The worst part is, somehow they dented and scratched my car below my drivers door. It looks like they hit one of the lifts in their garage. They also managed to break my driver side fog light!!! I epoxied it today, because a new one is over $100. Again the Honda North sales team is great and I would buy another car from them in a heartbeat; however I will NEVER again let their body shop touch my car. I really hope they figure out who worked on my car and either train them or fire them. My car was nicer before I let them touch it. I have a total of 30 hours of detailing into this car since I got it back and it is still not back to factory grade. Customers beware, DO NOT let Honda Norths Auto Body Shop touch your car.

sean65

Sep 17, 2015

After visiting a dealer we had bought from previously and felling the pressure of today only deal we went to Honda North. They were attentive to our needs didn't show us more car than we wanted and didn't put the squeeze on us to buy now.

AmyHD

Sep 14, 2015

We had a great experience buying our car from Dave Clifford. He's friendly, and courteous, and honest.... And refreshingly does not speak to you like the typical car salesman. We liked him, and would definitely recommend him and Honda North to anyone we know.

Peter Z

Sep 12, 2015

Today my wife and I visited Honda North to check out their inventory; which was extensive. We were greeted by Dave Clifford who was extremely helpful, but not overbearing. We gave him an idea of the two kind of vehicles we were looking for and he steered us in the right direction. No pun intended. We decided on a Honda Accord Sport vehicle. Dave helped us through the entire purchasing process and presented us with a monthly payment that works comfortably within our budget. I would recommend Honda North to friends and Dave Clifford as a Sales and Leasing consultant.

PeterZ

Sep 12, 2015

Today my wife and I visited Honda North to check out their inventory; which was extensive. We were greeted byDave Clifford who was extremely helpful, but not overbearing. We gave him an idea of the two kind of vehicles we were looking for and he steered us in the right direction. No pun intended. We decided on a Honda Accord Sport vehicle. Dave helped us through the entire purchasing process and presented us with a monthly payment that works comfortably within our budget. I would recommend Honda North to friends and Dave Clifford as a Sales and Leasing consultant.

Dave D.

Sep 10, 2015

HondaNorth was very flexible and accomodating. I tried to purchase an advertised car, but it was sold. They then found another one and sold it to me at the advertised price. Classy. The process was low pressure and our salesman was very earnest. All in all, as pleasant experience as I have ever had buying a car.

Joe Skoniecki

Sep 8, 2015

As always Tim was helpful in discussing and performing repairs and very professional and prompt in his reply to all questions.

civicgirl

Sep 6, 2015

David Clifford helped me find an excellent and affordable car to fit my needs! I am very happy with the service I received!

civicgirl

Sep 5, 2015

David Clifford at Honda North helped me find a car to fit my needs and budget. He was patient and discussed a variety of different buying options to help me make an informed decision about my purchase. I highly recommend him!

mllovejoy

Sep 4, 2015

When I bought my new Honda CR-V last month, I was so impressed with my Sales Consultant Denise Polanco along with Sales Manager Steve Neidig and Stephanie in Finance. True professionals who were very customer-service oriented. Love my car and look forward to a long relationship at Honda North. Thanks!

Mitch

Sep 2, 2015

Over the years, my wife and I have purchased multiple cars from this dealer. We also have our cars serviced here. We find them to be courteous, thoughtful and competent. When servicing our cars, they seem to go out of their way to make the experience as comfortable as possible. They try to accommodate your schedule, they usually wash your car free of charge, they offer a senior discount, and they offer coupons for a free coffee, soda or water to customers for redemption in their food area. We are very pleased with their services.

My Chevy 64

Sep 2, 2015

I visited this dealer and as soon as I came out my car door, there was Dave C, a sales associate to greet me. Dave was great! He was so laid back and never put any pressure on me and even offered me advice on different options that benefited me as a consumer. He was nice and attentive to my financial needs. See Dave when visiting this dealer. After, I met with Jameel N, the business manager and he was great. He also smells really good! Jameel was knowledgeable and explained every detail of what offers and rates I was entitled too. He took the time to research better finance options for my new car. He seemed organized and very thorough. There was also a girl name Paige that usually answers the phone and she is very sweet and nice. She makes sure your questions are answered and directs you to the appropriate person. My only complaint about the dealer is that they put an ugly logo sticker on my car without my consent.

mgavin1027

Aug 31, 2015

We leased a new 2015 Civic and out Sales Rep was Dave Moran. He was excellent. I felt no pressure from him, or anyone else from Honda North. Dave was a pleasure to do business with. The car is new to us but we love it. I highly recommend Honda North if you are thinking of a new car. A lot of choices and I like the quality.

Craig Fowler

Aug 24, 2015

We were on a day-trip vacation in Rockport, MA heading home when mist started pouring out of the AC vents. We recently had an issue with similar symptoms with our daughter's car in Florida and it was the engine head-gasket. We checked the GPS and Honda North Danvers was 9 miles away so we shut off the A/C and headed over arriving at 4:55pm on a busy Friday. The service rep (David Cvinar) was just great. He took us in even though we had never done business at this Honda dealer before, arranged for a rental car and we were back on our way home in about 30 minutes. The next day (Sat morning) they had checked out the car and determined that the only issue was that the AC unit was running very well and the problem was just that it was an extremely humid day combined with a highly effecient (cold) AC system and we had the AC venting on the fresh air setting. David clearly explained what was happening (without any condescending attitude found in many repair shops) and returned our car Saturday morning with no charge for the time/diagnosis/explanation. Having been unhappy with the service department at several other Honda dealers, this was a very nice experience for us!

Karen

Aug 24, 2015

As usual the service at Honda North was very good. Generally when I call to make an appointment for my car, the appointment is immediate. I had to wait two weeks this time though due to the recall going on with Honda. I do not think that these recalls should affect the regular service of our automobiles. Honda should make arrangements so that this is not the case.

ed hill

Aug 23, 2015

found everyone at Honda north to be most accommodating,

Mike Callanan

Aug 23, 2015

Have purchased new Odysseys from Honda North previously. Wanted to get safe family car for our teenagers. Focused on CR-Vs. Researched the Honda North Certified pre-owned inventory, and was very pleased with the sales process. I was treated fairly and we moved through the buying process quickly.

Kathleen O'Neill

Aug 23, 2015

The staff and service at Honda North continue to be excellent!Another quality experience from beginning to end... from calling to make the appointment, meeting with service representative, to connection with Enterprise service for temporary car replacement, to picking up car, with extra attention paid to cleaning the outside of my car. There is a spirit of team work that is evident throughout Honda North staff.Service representative Tim O'Keefe carefully and clearly answered all my questions, explaining that he would call before they proceeded with service, providing cost estimate, and answering any additional questions I had. I appreciated the time he took to make sure I understood the work to be done, and the additional attention paid to explaining/providing information on discount coupons I brought with me, to ensuring their use.

Phil

Aug 22, 2015

It was a recall repair, I assume it was done correctly. The customer service was quick and courteous. My customer rep was Vic. The shuttle driver (Joe) was equally courteous.

Paul Rivard

Aug 22, 2015

My service experience was ,as usual, prompt and respectful. Vic was most pleasant and informative. These are just a few of the reasons my wife and I continue to return to Honda North.

Claire

Aug 22, 2015

I am always satisfied when I go in for my oil change on my CRV. Fast and efficient. Very friendly staff.

Susan

Aug 21, 2015

Honda North is awesome!! Everyone is so friendly. The service was fantastic!

Carol Anderson

Aug 21, 2015

Tim was very nice and very accommodating I was very happy

PGP

Aug 21, 2015

Great service all over including the shuttle service.

Nana Four

Aug 21, 2015

As always, my experience at Honda North was great. I expected to be waiting for a while for airbag recall work, but the work was done in about a half hour. Once again I'm extremely satisfied.

James

Aug 21, 2015

Vic is an outstanding service rep. She is always very courteous, professional and keeps us informed as to what is going on with the car. I would say my one complaint is that every time I bring the car in (even just for an oil change) the lights have always been changed from auto to off. I don't understand why the lights have to be adjusted for an oil change, but even if they do, they should be put back to the original setting.

tom sentner

Aug 20, 2015

the best------tom------inspection or car sticker ma. telephone problem. checked at repaired. Fast at completed fast.

Love my Honda!

Aug 20, 2015

I own a new 2015 Honda Odyssey and knew that I was getting close to needing an oil change. We were ready to leave on a weekend trip when the light clicked on, so I thought I better head to Honda North for that needed oil change. When I pulled in at the Express Oil Change, I was told that it would probably be about 45 minutes as it was quite busy. To my delight, it was done in 15 minutes! Honda North has been my car dealer since 2003 when I bought my first Honda Odyssey.

Paul Mowder

Aug 20, 2015

Excellent service as always. Have been a customer for several years.

Ellen Zierk

Aug 20, 2015

Everyone was exceptional in their service and attention to detail.

Mark

Aug 20, 2015

Fast and personable. Our service tech Patrick was a pleasure to work with!

janfall

Aug 20, 2015

My daughter and I had ordered a Honda fit and went down to close the deal on Wed 19th. Well I have never met a more condescending financial person in my life....This was my daughter's first experience with trying to purchase a vehicle...We walked in with a preapproved check from our credit union and were supposed to close the deal....The obnoxiouss financial guy I think his name was Jamal looked down his nose at us and said and I quote, "Is that the check? we don't take those checks." He said that their dealership doesn't accept pre-approved bank checks and that we would have to finance through them.... I told him that we were not told this by the other financial person Peter, but all he said, again in a very abrupt manner was that Peter was fairly new and didn't know much....He proceeded to try and do a loan with them, but in the process my daughter wanted to call her dad about it and went outside to do so. The guy said to me and I quote " Who is buying the car? your daughter or her dad." in such a condescending way that we finally told him to forget it and we would go elsewhere for our new car.I have never been spoken to or degraded like this by anyone let alone someone who we were trying to buy a car from. My poor daughter was in tears. He should have been excited to help her and make her experience a pleasant first time one.I would never recommend this dealership to anyone unless they want to feel humiliated and degraded by someone.They lost our business and will lose more as I am posting this letter on various sites so the consumers can be aware of this treatment.Don't get me wrong, the sales person was very nice, but the financial person needs lessons on diplomacy and manners with his customers.I do hope you post this review.

Lorene Bolton

Aug 19, 2015

Excellent, prompt , courteous service. The service technician was very nice and answered all questions.

Paul Scoglio

Aug 19, 2015

Evanete Borges is an energetic, positive and helpful saleswoman. She made the buying process fun. She is a good listener and was very helpful around the model selection process. It all went very smoothly. Even when I noticed some scratches and problems with the paint on the new Accord after I drove it home, she was very responsive and encouraged me to trust that Honda North would take complete care of the damage. She facilitated making an appointment for a repair to occur tomorrow along with a loaner car.

Robin and Chris

Aug 19, 2015

Very smooth and Ben was the best. Would shop there again for my next car in the future.

Laura

Aug 19, 2015

I went in for an inspection sticker and came out with my car vacuumed and washed! That's great customer service!

AL

Aug 19, 2015

My wife and I have purchased several cars from this dealership over the last 13 years and had almost all of the service performed by them as well. We feel they are very competitive on new car pricing and make the purchase process very straightforward. Out of all of the Honda dealers in the area, our service experience has been superior with Honda North. We have heard negative things about other dealerships, especially with the service departments and won't go anywhere else.

Bicycle Commuter

Aug 19, 2015

Let me get right to the point. I hate motor vehicles and have considered them a blight on the American landscape, environment and culture for decades. I've proudly bicycled to work on a daily basis for 22 years, a total of about 55,000 miles, and love to see cobwebs between my dashboard and windshield on those rare occasions when I have no other alternative than to use my car. I postponed getting the airbag recall work done on my 2003 Honda Civic for months, until I finally gave in a couple weeks ago. I was ready for a fight because I assumed that when I picked up my car, a Honda North service person was going to tell me how much other work I needed to have done, how it wouldn't be safe to drive it until thousands of dollars of repairs were completed, etc. I was totally prepared to seize on any Honda North flaw and be miserable about the entire experience. Instead, the service department opened at 7 a.m., on the nose, as advertised. Joe Giacometti welcomed me right away like a long-lost brother, did his job efficiently and told me he'd call when the job was done. I jumped on my bike and headed for work. When I returned to pick up my car that afternoon, I connected with Joe again. To my surprise, he didn't try to scare me into unplanned repairs or steer me toward the sales department. He just explained the airbag work that was done, had my car brought up, and wished me a great day. In short, it was an astonishingly pleasant experience. Not just acceptable. Pleasant! Based on that one encounter, if I ever have to have buy another car someday, I'll be heading for Honda North as my first shopping destination. As much as I hate to admit it, it's one very, very impressive operation that defied every negative stereotype about car dealerships I've ever held. Bravo, Honda North. Now, all you need to do to win me over completely is to install a bike rack. Hey, you asked! :)

A

Aug 18, 2015

It was a pleasure to deal with Edouard Dake, our salesman. He was knowledgeable, efficient, and ever-so-patient with me - someone who has been driving the same Honda Accord for over 13 years. The car is a joy to drive and I am thrilled with all the "new-fangled" gadgets that come as standard equipment on my new Honda LX. I highly recommend this dealership. My past experience has shown them to be honest and willing to go the extra mile to please a customer.

Dave L

Aug 16, 2015

first rate came in for airbag recall on 2002 CRV...left with 2015 Honda EX same da..... sales staff and service dept outstanding in working with us Ahmad Alsarabi in sales verey helpful throughout the process and " Vic " Gillespie in service made the final paperwork and inspection happen ...we left for Cape Cod in the new vehicle next day a very solid an professional transaction all around we have recommended Honda North in the past and will continue to do so

carownerFred

Aug 16, 2015

The sales person was very polite, friendly and easy to work with. She communicated very clearly and was helpful all along the way. Excellent experience.

Jesse97

Aug 9, 2015

Honda north was our first and last stop.They gave us a price and guaranteed no one could beat it, they were right. Our salesman Dave Clifford was very knowledgeable and professional.Would definitely recommend anyone looking to buy a honda to stop there for a look.

Mbelanger63

Aug 7, 2015

Jameel was very pleasant and very hepful. He knew we was traveling from Springfield and was a long trip he made sure that we received food. He went over the entire contract and paperwork an made sure I know what I was getting. The entire staff at the dealership was very friendly and polite. I would recommend any body to go to Honda North to buy a ??

apoirier777

Aug 7, 2015

I purchased my certified pre-owned 2013 Accord from Benjamin Katz, he was very honest and a pleasure to do business with. Ben made the whole process very easy especially considering it was the last day of the month. We were able to put the deal together in one day and I took delivery that same night. The finance manager Peter Anderson was terrific and made taking delivery a fun and easy process. The used car manager Paul Desrosier was also a pleasure to work with and he continues to exceed my expectations every time we speak. I would highly recommend Honda North and will not buy any cars in the future without going there first. I have purchased a lot of cars over the years and Honda North has been the best experience to date. I live over an hour away, but for the service Honda North provides I would drive 2 hours to do business with them. I will recommend everyone I know looking to purchase a car to go see Benjamin Katz

Lucy

Aug 6, 2015

Excellent customer service, from Vic the service rep to Cheryl the sales rep. I wouldn't go anywhere else.

Diana Young

Aug 3, 2015

Awesome service, awesome dealership. Fast, courteous & professional. Would highly recommend!

Leslie

Aug 2, 2015

Honda North has always had high ratings, and the establishment works hard to continue to live up to those standards. Dave, my service rep, was courteous and respectful. Even at the end of a long and clearly busy day, he sat down with me and went over my Level C service point by point, answering any questions I had. Since the service takes most of the day to complete, I took an Enterprise rental car (there's a rep on site). But when I've waited here in the past, I've found it comfortable. On this very hot day, the A/C was at a nice level. The only complaint I have is that the comfy armchairs are all in the area where the TV is on (I find incessant TV in ALL waiting rooms to be pretty annoying). There's a snack bar, and with service you get a voucher for coffee or bottled water. Go behind the cashier's desk to the parts counter and you'll find a rack of really good greeting cards. I enjoy the Maggie Mae's Scrapbook line they stock, and I stock up whenever I go for service. All cars that come in for service get a bath at the end. It's a nice touch to pick up your car and find it all clean and shiny.

Richard Bozzi

Jul 31, 2015

I truly cant give enough praise on our experience at Honda North.. Everyone was so professional and very friendly. Everyone went out of their way to make sure we were comfortable and if we needed a beverage or even just to explain every detail of our sale..The service we remarkable! Ive been to so many dealers over the years and have never been treated so well anywhere. And it was quick getting deal done..Cheryl our saleswoman was a dream, She was professional and is a great asset to Honda North. I also cant say enough about Eric Thorner and Jameel as well...Whole experience was a pleasure...My wife got what she wanted and I cant wait to come in and get what I want when my lease is over...Thank you all again so much

skipff72

Jul 30, 2015

I have been with Honda North since 1995 and the sales professionals have been outstanding. I just finished leasing a 2015 Honda Civic and the sales professionals have again been outstanding. The experience with both easy and informative. I worked Ivanete Borges as my Sales and Lease Consultant. She was wonderful, explaining the process and listening to my needs in a car. She made the experience pleasant, informative and easy. I recommend Ivanete highly to anyone looking to purchase or lease a Honda. Also the Business Manager Marissa Sestito made securing financing easy and stayed within my limits. I will always be a Honda North fan and will continue to purchase or lease with them. I highly recommend Honda North to anyone looking for a top notch vehicle.

Martin Botticelli

Jul 29, 2015

My Honda Ridgeline is now 2 years old. I pre purchased a service package which I truly thought I would regret, since I have not used dealership services in the past beyond warranty work. I can say, I have not taken my Honda anywhere else! Even for inspection stickers. The service hours are more then flexible and available. The service team is extremely polite and always with a smile. Waiting area is clean and computer friendly. I even took a conference call and attended a Webex meeting while in the waiting area, using the cube space. Outstanding!

Mark Nemeskal

Jul 29, 2015

While I am ALWAYS very satisfied with my service experience at HN, I was taken abackby the $51.00 cost of the oil change. Why so much??Mark Nemeskal

PS

Jul 29, 2015

Excellent service rep. Kind, professional, etc. A+

BTK

Jul 29, 2015

Staff in the service department are very professional and do their best to get you in and out as fast as possible!

Npeters22

Jul 29, 2015

Zack made my experience so easy in buying my wife a new car. Great place to buy a car would definitely recommend. I will be buying from honda north again!!

new Honda owner

Jul 28, 2015

I have never had a more pleasant, easy time purchasing a new car. My salesman was Jonathan Rennicks. Unfortunately I was very indecisive about the make and model of the SUV I wanted. After spending three entire days test driving and talking with sales people and managers at different dealerships, I was continually drawn back to Honda North. Jonathan was extremely patient with me and knowledgeable about the Honda CRV. He quickly put me at ease. I drove two different models on two different days. The negotiations with Bryan Laskin went extremely smooth. With the many choices of trims, Jonathan was easily able to help me choose the perfect trim for me. He is very personable and never made me feel rushed, no matter what time I was there. The day I actually took my car home I came in contact with many Honda North employees. They all were very friendly and appear to actually enjoy their jobs! I can't say enough about Jonathan, though. I feel he went above and beyond. He is an exceptional representative of Honda North. Thank you so much!

Bruce Sperr

Jul 27, 2015

A terrific, as always, service experience. This dealership bar none is the exception to what great service should be. Associates are 100% helpful, honest and excellent communicators. No stress being your customer at this dealership. Other Honda delaerships should see this one to model their sales & service departments after.

Whitney Cardew

Jul 26, 2015

Vic (I believe that was her name) was superb! Extremely polite, and just a pleasure to deal with. I was pleasantly surprised with my car being ready earlier than promised!

Jennifer S

Jul 26, 2015

I came into Honda North to test drive the HRV. I was greeted by Stephen Messner, and immediately knew I was in good hands. He took so much time explaining every detail about the car inside and out, the test drive went extremely well. When we came back we went over numbers, and he took the time to explain my options. I had a lot of questions, another salesperson Dave came by to help. They took a lot of time explaining everything to me in detail. I was on the fence of buying a Mazda, and they helped make my decision very easy. I am confident that I made the right choice by going with Honda North. Hondas have extremely reliable reputation, so I know I made the right choice. I have to mention my experience with the finance department as well. Peter Thistlewood really helped answer my questions and set my mind at ease. I even came back the next day after picking my car up thinking I made the wrong choice with financing, and he assured me of many other options that I could look at in the future. My entire experience with everyone at Honda North was positive, and I would recommend them to anyone thinking about buying a Honda. Now the important part. I LOVE MY HRV!!!! It is so much fun to drive, it is beautiful, comfortable and well engineered. Steve made sure my car was super clean, and made sure I was 100% satisfied. He was very patient with me and my millions of questions!Thank you Everyone for making this experience a positive one!Jen S.

J&M

Jul 26, 2015

Our sales person Sean was a joy to work with and was easy going and very personable. He attentively listened to what type of vehicle we were interested in. He expertly narrowed our focus and took my wife and I out on the road to get the feel of the car(crv). Sean then listened to our thoughts on pricing and worked with the sales manager in order to arrive at a price we were happy with. Sean went over all the details of purchase and before and after our purchase went over various functions the vehicle possessed. A very positive experience!

Richard B.

Jul 25, 2015

We have been to Honda North many times, and always are pleased with the facilities and the service. 100% satisfied!

Unhappy Honda North Customer

Jul 24, 2015

The extended warranty is worthless. You will not be able to collect on it because they will only tell you "just do the maintenance". All maintenance for 100,000 miles must be done at their Honda dealership. If you miss one thing, Void! They will not tell you until you need to use the warranty. Guess what an oil change costs at Honda North? $60.00. If you need 0w 20 like my Honda (and any other for that matter) $10.00 more. Do yourself a favor and run, don't walk from this dealership. There are many reputable Honda dealerships in the area. My mistake was I needed a car now and could not wait. Contacting the General Manager or Service Manager resulted in no response. Why? I already bought the vehicle. Hope this helps even one victim.

SUE DETTORRE

Jul 24, 2015

My 6th honda from Honda North. Nothing but rave reviews for them. Steve Messner is one of the most well versed and respectful young associates I have met in a while. He was very honest and extremely knowledgable about my Honda. I also dealt with Eric Thorner, who is the reason I keep going back! I think I have purchased 4 of my 6 Hondas from Eric. Jameel ? did my paperwork in a flash, spent time explaining things and knew that I had other places to be. All in all, another great experience buying my car. I will be back for my 7th!! Thanks Steve and Eric.Sincerely,Sue Dettorre

shecallahan

Jul 23, 2015

I was very pleased with the professional and courteous manner that I received during my deliberation to purchase and finally purchasing my new car . Your sales agent, Sean Geyer,was extremely helpful and most patient with my many decisions and indecisions . He was very friendly and courteous to both me , my daughter and grandson during this experience. I did purchase a previous Honda Accord EXL from your dealership and came back because of the pleasant and courteous nature of your sales staff and service department -- and of course, your fair pricing

S Terry

Jul 22, 2015

Gentleman at the service department was exceptional. You are lucky to have him as an employee!

Stephanie

Jul 21, 2015

I had an amazing experience at this service center. Vicky did a great job of keeping me informed and thoroughly explaining things. I've never had a better experience at a service center and really appreciated interacting faith Vicky.

Peter

Jul 20, 2015

I brought my car in for an express service oil change and was in an out very quickly, including car wash and vacuum.

Barbara Haack

Jul 18, 2015

We liked the person who convinced us to buy the car. He is a good salesperson!!

Corinne Martin

Jul 17, 2015

Awesome service. Everyone is helpful and friendly. I would recommend Honda North to a friend.

Danyelle Kavanagh

Jul 17, 2015

Everyone was extremely knowledgeable, and helpful. It was a simple process.

Robert Colameta

Jul 17, 2015

I was pleased with my service ...I did have to return a few minutes after I left because the tire light came on...actually was on the highway and it was a little inconvenient but it was remedied when I returned...

Kevin martin

Jul 17, 2015

Excellent customer service. Great knowledge of the various vehicles. The financing process was very easy.

jenni12

Jul 14, 2015

Excellent customer service. I am always told how long it will take and they finish it always in less than the time stated. They go over all that was done. It is so easy and simple. I was told the days and times that they are the most busy, so I avoid those days. I bring my book and get coffee, so easy and stress free.

Beach

Jul 14, 2015

Great experience. Zachary was very helpful and down to earth. The process was pretty quick compared to other car buying experiences. I would recommend Honda north.

not a honda

Jul 13, 2015

Purchased a used vehicle from this dealer. They dragged their feet getting me a title that was promised to be overnighted to me. 5 days later still no title.

Tom from Danvers

Jul 10, 2015

My car was ready quicker than promised ( Denis Howell ) and less than estimated (coupon).

Richard Pekin

Jul 9, 2015

Excellent dealership. They kept me informed of the ways of the buying process. seemed extremely knowledgeable about the car I wanted and did not try to sell me anything I did not want or need. There was no pressure and one of the few places I did not have buyer's remorse after the purchase. In closing I think they all especially Zach went the extra mile to insure my satisfaction and will not hesitate to recommend them to my friends.

Genisis

Jul 9, 2015

Incredible experience. Thank you Honda North! This was my 3rd purchase from you. I keep coming back.

Lindsay Washburn

Jul 8, 2015

Great experience over-all! Our salesman Dave Clifford was a true delight. Easy too talk too and just made the experience fun!!! Was a pleasure too work with.....! Lindsay & Phil

Katherine

Jul 8, 2015

I was given a loaner at no charge - cute little Cooper mini - work all done in one day.

Debbie

Jul 8, 2015

I was greeted by a very nice and friendly young man. He assured me it would only be about 25 min. My car came back washed and vacuumed. I was so surprised. It was so fast, even new windshield wipers!

Lindsay & Phil civic si

Jul 8, 2015

Great experience working with Dave Clifford. Was easy to talk too as well as cheerful!!! Answered all my questions and was just very helpful! Overall just a great experience and was a pleasure working with Dave. Lindsay & Phil

henry

Jul 8, 2015

Crew was professional,friendly and TruthfullDennis Howell ,ran a tight ship.I do not have any relatives that work there,and not a dealer

Chicago1

Jul 8, 2015

No problem in buying the car in 2014. I do currently have a problem with the service I received yesterday. Staff is friendly enough, however, my appointment was shortened and not everything was done due to the service department being very busy, and I had a set appointment for this service.

neighbor11

Jul 8, 2015

All employees, particularly Timothy O'Keefe. were polite and knowledgeable. They strove to accomplish the task in the shortest possible time. I will contue to receive service at Honda North

scott15accord

Jul 7, 2015

The service is why I keep coming back to Honda North. I recently purchased my third car from Honda North and needed to get my sticker and registration completed. I have an odd schedule but the hours of the service department are so flexible that I was able to pull in at 7:30pm, without an appointment, and get done what I needed to. And they still gave me a free car wash! Great service!

heathereigen

Jul 7, 2015

Great location. Great product. Very friendly.Dave was great to work with. Patience, helpful and friendly. I would highly recommend him!! They stayed late past closing time to finish all the paperwork! I would highly recommend it.

Ann R.

Jul 3, 2015

Service was great. My car was ready quicker than promised even though it was busy!

Bob

Jul 3, 2015

I have used Honda North for about 10 years and have found them to be exceptional in all respects. I have recommended them to all my friends looking for new cars and the best service.

Carguy904

Jul 3, 2015

I'd been shopping for a specify vehicle for weeks with a competitive dealership closer to home who I'd worked with in the past. They could never seem to find me the right car I wanted at what I felt was a fair price. Out of frustration I finally pursued an online quote from a couple of other Honda dealerships and Honda North responded back right away confirming that they had the exact vehicle color/model combo I was looking for, in stock. They then came back with a very competitive price that really caught my attention. Thinking this was too good to be true I drove down for a visit, and was very pleasantly surprised. Although they were a smaller Honda dealership than the one I'd gone to the past 20 years they had better inventory. The salesman I worked with Jeffrrey Mayi although new to the job was very knowledgeable and a true pleasure to work with. The only experience I found less than excellent was the valuation of our trade in and a very disturbing comment from the used car manager about what would probably happen to my wife's 10 year old Odyssey minivan. Everyone else though exceeded my expectations.

Chr012863

Jul 2, 2015

Went in for oil change and tire rotation. Greeted promptly and courteously. There was no wait and service was done in approx. 30 minutes. Overall good experience for this service.

Steve

Jul 2, 2015

Just brought in my Accord for a 30k mile service, and it all went like clockwork. Vic was great. I was kept informed about the work being done, questions I had were answered completely, and the health status of my car was explained in detail. I feel that I could now drive to the west coast and back without worry. That's what I call peace of mind.Employees dealt with: Vic Gillespie

SO

Jul 1, 2015

I financed a certified used vehicle from Honda North in May 2015. I got a better deal than any other dealer in the Boston area, and they were kind of enough to deliver the car to me out-of-state (after some resistance on their part). Unfortunately, upon delivery of the car, the dealer failed to bring the bill of sale or a second set of keys. The tank was also only half full. Two weeks later, I am still waiting for my bill of sale to arrive in the mail. I am also told I will have to get another set of keys made own my own and send them a receipt for reimbursement since they cannot locate the extra set of keys. I am happy with my car but less than pleased with all of this extra work after purchasing my vehicle.

ljc0816

Jul 1, 2015

Had a bad experience in May, but decided to give them another try. Saw a great deal on line - they didn't budge much-but still a great deal (and car). Salesman was very apologetic for the previous bad experience and really made up for it. Very good experience, for buying a car.

faithpaul63

Jul 1, 2015

From our Salesman Wilter to the Financing locked in by Jameel we had top to bottom great Service. They made this lease of our 2015 Civic informed, easy and well done!!

MorrisK16

Jul 1, 2015

Coming from a family that currently owns four Honda vehicles, all of which were purchased through Honda North, when it came time for me to get a vehicle I had absolutely no doubt as to where I wanted to go. Based on our past experiences at Honda North, I knew that the sales team and all of the employees we encountered would be courteous, respectful, knowledgeable, and determined to help me to the best of their ability, and we received that same, wonderful experience once again. Upon first entering the lot, we were approached warmly by Dave C., who genuinely made it his priority to see what it was that I was interested in, providing information about various cars and current offers, making us aware of different options, and constantly making sure that I was the focus and that I was being taken care of and listened to. At the end of the day, Dave C. and the rest of the employees at Honda North helped me to purchase my very first car at not only an amazing price but the experience itself was so welcoming, genuine, and catered to me and my needs that it simply reinforced why my family trusts Honda North.

AnnePC

Jul 1, 2015

I have given a 5 Star Rating because my every question and need at the time was answered and performed without any problems ....I was pleasantly surprised...and very much pleased. ....and have continually given Honda North the "recommendation" they deserve...,,,Thank You All at Honda North.

bigzinner

Jul 1, 2015

Recently had my Pilot detailed after a busy winter skiing. Best detail ever! My Pilot looks cleaner than when I purchased new :)I will definitely have Honda North perform a detail in the future.

Amanda54321

Jul 1, 2015

I went in for an oil change and walked out with a new car. I love the professionalism of honda north. This is my 3rd car from them.

very picky

Jun 30, 2015

used express service. customers should not be told by you how many words they have to use. that is why you are not getting responses. my visit at Honda North was positive,that is the point.

23Elmwood

Jun 30, 2015

Our experience at Honda North was very good. We worked with Ed Dake.Ed is extremely professional and a pleasure to do business with.We would definitely consider Honda North when purchasing our next vehicle

LandlockedSailor

Jun 29, 2015

My teenage daughter took the care in for inspection, and they walked her through the process (her first time) and returned the car as expected.They did indicate they inspected the rear wiper, but alas the wiper continues to be shredded to near uselessness and they appeared to take no action.

mmangi01

Jun 29, 2015

I was in the shop for reoccurring issues related to TPMS tire pressure sensors malfunctioning. After learning of the persistence of the issue, the service manager set out to once and for all find and eliminate the issues. In order to spend the necessary time to carefully check the senors, Honda sent me home with a rental car free of charge so I could get on with my day and they wouldn't be rushed. Once they discovered the issues, they fixed them and then carefully checked them to make sure the problems didn't return. It wasn't ideal that I had to come back so many times, but I am very pleased they made everything right. No one is perfect and this is certainly the level of service I expect from Honda and I am very pleased with it. As long as this is experience I have each time I visit Honda, I will keep coming back.

rodmass1

Jun 28, 2015

today my wife and I went for a test drive in a Honda CR-V 2015 with Dave Clifford Sales Consultant..He was pleasant,informative and very knowledgeable but most important honest. He should be commended for not being a typical pushy salesman.

Jkaccord

Jun 28, 2015

Honda evaluated what my car needed and gave quick and professional service. I trust this dealership to deliver what I need to keep my Honda in its beat condition.

my review

Jun 27, 2015

Work was done quickly and well. Vic was knowledgeable and polite.My car was clean when I picked it up.The shuttle driver, Joe, was pleasant.

dmdmorris

Jun 25, 2015

Tires were checked for scraping noise and had oil change that I was due for. Tire was fixed and oil change done. It was done in a timely fashion and I had a free soda while I waited. There was a complete and clear description given of the work done.

dougboyle

Jun 25, 2015

Brought new Honda in for first oil change. Waited maybe 20 minutes. Got my car back all serviced and checked out, plus windshield washer fluid filed, car washed and spruced up inside too!

dottyd

Jun 25, 2015

I stopped in for an oil change.....they said it would be 1 hr - 1 hr. 15 minutes......done in 45 minutes. Great service for a great price

noname

Jun 25, 2015

I needed a new part. Called the day before-The part was ordered and would be in the next day-every thing went smoothly and pleasantly. In 1 1/2 hours I drove off with the new part installed and a clean car. What more could I want????

CHEZRAY

Jun 25, 2015

My first 5k service in my new Touring CRV was better than expected. Pat greeted me in the Express Line, explained everything and took my car. It was completed quickly and to my surprise was complimentary (its service) as was the car wash. Couldn't be happier with my first experience!!

Joannikins

Jun 25, 2015

Helpful staff. Explanations perfect. Fast, efficient and friendly dealership. Service is superb. Wait time not too long. Comfortable waiting area with concession stand as well as wi fi available.

Civic13

Jun 24, 2015

I was told 60 - 90 minutes for this service. Service was done and I was driving away in 55 minutes. Tim explained everything clearly and completely.

Regina

Jun 24, 2015

I decided to take advantage of the free oil change Honda North offers to new purchasers. I usually go locally for my oil changes; but I have probably changed my mind. I needed no appointment, was greeted immediately, serviced very quickly, told how everything was when they were done, always with an excellent attitude, plus a free drink! What more can you ask! I highly recommend Honda North: I've been with them for almost 20 years... Regina

Dan123

Jun 24, 2015

My Civic was an airbag recall. Bought it used, not from Honda N. so hadn't been there before and had no real paperwork. They did the work in about the time they suggested, did it well as far as I can tell, and were pleasant about it even though I didn't spend a cent. Nice place worth remembering.

Element owner

Jun 23, 2015

Honda North Service has always been reliable and close to estimate. I usually get my car back the same day, which is very important to a household with one car. I have an older car and they have helped identify potential problems and kept my car on the road.

SharleneMS

Jun 23, 2015

I brought my car due to an airbag recall. The people were so very nice and accommodating that I will be sure to return if I buy a new Honda. The service department was great! Since my experience was so good, I will be back for service!

bhoover81

Jun 23, 2015

I went in for brake trouble at around 1pm. I was quickly given a rental car, and my my own car back at 6pm. I will definitely return.

lajego26

Jun 22, 2015

I love Honda North. Everyone is so friendly and helpful. I dropped my car off for a 30k mile maintenance and was given an excellent price. I had my kids with me, and the staff was so kind to help me transfer the car seats into the loaner car.

lcostas

Jun 21, 2015

I went to the dealership for an oil change. Was greeted once I pulled by a friendly representative. He told me it may be hour. He came and got me in 15 or 20 min. He explained what they did and checked. I was very happy with my visit.

deuel32

Jun 21, 2015

The customer service at Honda North is consistently fantastic, from promptly meeting you at your car when you pull up to the service entrance, to providing a free beverage while waiting, to free shuttle service to and from home/work. Everyone from the valets to the technicians to the service representatives treat their customers with a relaxed respect.

redhoff

Jun 20, 2015

I was pleasantly surprised at how easy it was to get my car serviced. I waited about 15 minutes in a very nice waiting area and was done.

Phil

Jun 19, 2015

Honda North is always so nice polite And very professional! Take extra attention to detail and always address your concerns ! I have been very pleased with the way they conduct business!

nanakim

Jun 17, 2015

I went as my car was on recall for airbag replacement and the Honda operator made the appointment at Honda North. I was told on the phone that there would be NO inconvenience or cost for me the customer. Well there was both. The wait was long for the checking in and rental car arrangements. Then I was asked for a credit card I told him I did not have a credit card. I was then asked if I had a debit card when I asked why I was told it was just to secure the car and they would charge my card and then refund the amount when i returned the car. I told them there was no money on the card so it could not be charged. He then went and got Joe who said I needed a credit card in order to get the rental I then expressed to him that I was told there was no cost to me. Then he went and got a big boss who preceded to tell me I needed a credit card for the $17.98 rental car insurance, non-refundable to me. I was never told by anyone on the phone when the appointment was made that there was a charge for Insurance. Keep in mind this was done in a very crowded waiting area with people listening to my personal financially situation not only was it embarrassing it was humiliating. When I told the big boss that not everyone had credit cards or money in there debit accounts and there must be a reason I was driving a 13 year old car he told me that HONDA Corp did not get reimburse for the rental Insurance so I then offered my car insurance as we all know that rental car insurance is not necessary if you have sufficient car insurance which I have. He then told me that Honda North would cover the $17.98 but he wanted me to know it was paid by them not the corp. Gee I hope he doesn't go broke over $17.98. It should never ever cost the customer anything for a loaner car to have a recall repaired. I also know that car rental insurance is a scam if you have your own car insurance. Thank you for your time, Kim.

vasdj

Jun 17, 2015

Brought my car in for an annual inspection. There was no wait, and they took my car right in. I was offered a free drink while I waited for my car. The inspection was done in less than half an hour. The staff were incredibly nice and professional! I would highly recommend Honda North for your service needs!

CRV owner

Jun 17, 2015

Went in for an oil change - they did that plus checked all the fluids- all within 25 minutes- then spent time explaining everything! Making sure I understood the forms.

abelmonte

Jun 17, 2015

Joe was my service advisor and he took good care of me and my car. This was the big 30000 mile service for my 2014 CRV and he gave me a voucher for a free loaner car from Enterprise. I usually wait but I needed to do a few chores so the loaner was a big bonus. Thanks for everything.

Lisa Page

Jun 15, 2015

I went in for an oil change. The service manager suggested a tire rotation and offered a discount. So I pulled out my laptop preparing to do some work. The service manager approached me again to tell me that since I purchased the maintenance package there was no charge for the oil change. My car was ready in no time, washed and vacuumed! Best dealership service experience ever.

laurad72

Jun 15, 2015

Went out of their way to answer a couple questions I had... Always feel so relaxed there with the comfy chairs free drink and very fast service

hebet

Jun 14, 2015

I have owned a few cars in my life time, and have been to lots of Dealerships for service on my cars, but I have never experienced the incredible Customer Service then at Honda North. I was greeted with a smile, was told what was going to be done, and waited in the service area waiting room which was very comfortable. When my car was ready,the service person explained everything, asked if I had any questions, handed me the repair sheet, and I left with a smile.Since this was my first time for service at Honda North, I hope all future service calls will be as enjoyable.I will recommend Honda North to friends and family.

Shirco

Jun 13, 2015

From the moment I drove into the building I was treated with great respect and everything was clearly explained to me. The rep that handled my visit was the best I have dealt with in all the years I have been bringing my Honda Civic to your establishment.

ecm530

Jun 13, 2015

Honda North is so convenient...I stopped in after my turn signal bulb went out and they had me on my way before I even finished my complimentary drink. They even washed the car for me!

cjh58

Jun 13, 2015

Had my new Honda in for a couple things. Had an appointment for first thing Saturday morning. Got there early and there was already a line waiting for them to open. Figured this was not gonna go as I plan. To my surprise they took my car right away and had the part changed and back to me all fixed in about an hour. Never thought that would happen with all the people that were waiting. Great job Honda north.love the weekend service hours too!

Old car guy

Jun 12, 2015

Met my expectations and more . Provided the needed service very efficiently. In and out Will return for my service needs. Very good service on all my previous Hondas.Brings me back.

"Little" Old Lady

Jun 12, 2015

Honda North made buying a new car a very pleasant experience. All personnel were informed and friendly. I observed all areas, waiting rooms, amenities, service bay, lot, etc. and found them clean and efficient.I liked, also, that they have "greeters" before you enter to assist you to the wanted area.

ChalCongdon

Jun 12, 2015

I believe that Honda North gives excellent honest service at reasonable prices. I was in for my 30,000 mile check and expected to have a few extra things show up as they inspected the car. I was notified promptly and professionally. I was given the facts so I could make an informed decision. At no time did I feel pressured into getting more service than I wanted or more than the car required.

Freddy

Jun 12, 2015

Upon my arrival at service bay was immediately attended too by the service manager and he told me how long it would be I was given a chit for a drink and went to waiting room.When my lubrication service was done he came and showed me all the points that were checkedand service that was performed. Car was additionally vacuumed and washed and was given record of services done.

north shore girl

Jun 12, 2015

I had my first service yesterday on my Civic. Dennis was very helpful and nice. Excellent experience and customer service. Honda North is fantastic and I would highly recommend them!

BunniesMom

Jun 11, 2015

I like to have the service for my new car done at the dealership where I purchase it from. Honda North has earned my loyalty and repeat business (this is the second car purchased at Honda North) because of the excellent employees at this dealership. It is a pleasure to do business with them again. I called late in the afternoon for an oil change and inspection sticker for my new car and was able to get it done that same day because of Honda North's express service lane. I have also booked service appointments online as well and that has worked well, too. The waiting area is clean and comfortable with a snack bar and plenty of chairs to lounge in. Service is efficient. This is a well-run, professional dealership. I am very pleased with Honda North and highly recommend them.

Cazbah

Jun 11, 2015

The staff at Honda north are very pleasant and informative. It's never fun to wait for service but they make it as painless as possible.

HondaOwner15

Jun 11, 2015

My recent experience of service at Honda North was very positive Dave was very considerate and helpful. Past experiences haven't all been so positive.

carguylarry

Jun 10, 2015

I was very satisfied with all aspects of the service. I booked on line and found an appointment that day.My service rep was very nice and helpful. The repair itself was great. all parts needed were in house.

Pilot03

Jun 10, 2015

Service Department is friendly, prompt and professional. Our car was ready earlier than we expected. We've been bringing our car to Honda North for service for 13 years and have always had terrific help and results.

KateHonda07

Jun 9, 2015

Vic was incredibly helpful, efficient and communicative throughout the entire service experience. I was updated on the status of my car multiple times, which helped me plan out my day. I also received a personal phone call to make sure everything was running smoothly after the visit. I really appreciate it!! Thank you Vic!!

Fit fan

Jun 9, 2015

I came prepared for a wait, but was happy that your records showed that all I needed was a "routine" oil change so my car was immediately referred to your express service bay. I settled in with my book and a nice cup of your complimentary tea. Within a half hour, my name was called. My car was done, washed and vacuumed and I was handed a service check list report letting me know that my fluids, tire pressure, lights etc. were all also checked out. Very good reception and helpful service crew. I'm delighted with how I was taken care of.

CRHK58

Jun 9, 2015

Mike was the service coordinator for me and he was terrific. I have never had a bad experience as far as having my car fixed. They are fast, keep you informed and take the time to explain things to you.In the area of communication prior to the appointment is a different story. They want you to use the online system which I do. However when there is a question NO ONE gets back to you. This time I emailed two times-no response. I then emailed the service manager-still no response. I finally called and after about 30 minutes got my answer.As far as buying a car at this location..it was the worst experience I ever had. The sales person was a shyster. I had to get a bigger car because of my disability and went to the Lynn Honda location as I refused to deal with the sales people at Danvers Honda.

Festival Guy

Jun 9, 2015

A good experience when leasing a car from Ever, Very helpful in addressing my needs and wants when deciding on which car to chose. Happy!

PJ

Jun 9, 2015

I needed an oil change and I did not have a long time to wait. I was told at time I brought car in it would be 20 minutes and I would be on my way and I was on my way in 15 minutes also with my car wash and refreshing beverage. When you bring your car in they also check everything and you wait in a comfortable lounge. I also have a therapy dog for my work , he was welcome in the lounge without hesitation and he was also offered a beverage. International Cars Limited ( Honda North ) does want you to driver a safe reliable car., You just have to add the safe driving part. Thanks

boulys12184

Jun 8, 2015

As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was completed.

1stHonda

Jun 8, 2015

Went in for my first car purchase and Dave Moran was very helpful in finding the right vehicle for me. They make it real easy when purchasing a car and don't try to push a bunch of extras on you. I like that they inspect and register your car there as well so you don't have to take a trip to the RMV!

TDevlin

Jun 8, 2015

Was really great. Quick and efficient. in and out in no time at all.Chris the service rep. was excellent: a very good representative of Honda North.Thank you

Michael

Jun 7, 2015

Service Rep Tim O'Keefe falls nothing short of exceptional customer focus. He is not only knowledgable, but takes the time to explain the process or educate about a repair in a relatable manner. His communication throughout this the repair process is on point. He also acknowledges your concerns, aligns with you, and assures you that Honda will provide you with the best solution that fits your needs. With all of this, even though I paid for more work that I intended going in, I know I made the right choice for the longevity of my vehicle and that is mainly due to Tim's customer focus. I will continue to have my carvs evicted at Honda North for the level of customer care that has been exhibited time and time again. Thanks!

crvthebest

Jun 7, 2015

The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions.

dlmarsh

Jun 7, 2015

My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hours. I was told I needed to replace the battery cables, cost approx $700.00. The cables were replaced.I left town for a week and when I got back the car had to be jumped again. I brought it back in and involved the Service Manager this time. It was found that a relay that controlled the fan for AC or Heat was getting stuck on and it was draining the battery. Although I received a tiny discount it still cost me almost an additional $200 to fix the problem. I am still wondering if the cables really needed to be replaced on my initial visit. I do realize they were in bad shape but I do not think it was the problem.I didn't mind paying for parts, but when I brought the car in for a second time I feel I should not have been charged any labor because of the miss diagnosis and high price paid on the first visit.The service manager was helpful. I just wish he had said "hey we made a mistake" instead of making me feel like it was all necessary work. I was also comped a car. I was made to feel like that was a favor too. But it wasn't a favor at all. It was something that should have been done after the miss diagnoses. I also bought a set of tires from you. Come on, give me a brake! Treat me with respect. I'm not an idiot.Times are tough and money is tight. If I didn't have to replace the cables immediately I could still have the $700.Everyone warns me about having my service done at a dealer. I expect it to be more expensive but I used to have the confidence that if the dealer was doing it, it was done right. Now I am not so sure.I am a pretty laid back person, but this kind of ticked me off.

harry606

Jun 6, 2015

Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, however did not like the car given.

Honda go

Jun 6, 2015

Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. Love the valet service

jj4734

Jun 5, 2015

It was fast and efficient which allowed me to plan my day after that appt. I've always been treated very well at every visit I've made for service. Great bunch of service reps!

zelda

Jun 4, 2015

Went to Honda for an oil change that was part of my maintenance program. Came up to the car right away and I was out of there in less than 30 minutes. Gentleman who took care of me was very pleasant and helpful. He even put a smiley face on my sticker telling me when to come back. Love the service, thank you!!

Cmbh

Jun 4, 2015

There was some mix up with my appointment. It did not show up on my schedule. Vic Gillespie accepted my car anyway despite being a very busy day. I had originally planned to wait but when it became obvious that it would take longer because they were overbooked, Vic offered a free rental car which I gratefully accepted. My car's problems were fixed and surprisingly my airbag was replaced. Thank you.

JCM

Jun 4, 2015

Vic Gillespie set up my appt for 90,000 mile check up, kept in touch with me during the day and helpfully explained what was being done. My loaner car was really nice. Overall smooth performance from the whole team in service. As always. Thank you.

Food.Guy

Jun 3, 2015

Rating based on high level of Customer Service and great communication. Never any pressure ...provided options. Access to service contact made the process very easy.

ADR

Jun 3, 2015

30,000 mile maintenance service plus full detailing of my vehicle. Flawless service, as usual. Service rep was knowledgeable, very helpful and a pleasure to work with. My vehicle was ready when promised and all service items were completed as I asked. They did a great job on the detailing and the free loaner car was a bonus. Excellent service, super nice staff and a pleasant waiting area for clients.

hondaboat

Jun 3, 2015

service is always excellent .I feel I am always treated fairly .No surprises when I pay my bill.Courteous employees. comfortable and clean waiting area

Ellie181

Jun 3, 2015

No complaints ... Your Service Advisor VIC was a pleasure to work with and followed up all promised calls. We Love Honda and our Element "Ellie". Hope to have her running for years to come ... that shouldn't be a problem because it a Honda.

Why

Jun 3, 2015

Spent a lot of time diagnosing problem;hopefully they resolved it. Waiting area is pleasant. Blah blah forcing the word count here. Just 3 more words.

PattyJ2015

Jun 2, 2015

Everything went so smoothly during my process in purchasing my new car. I was not expecting to purchase a new vehicle but I am glad I came to Honda North to do my business. I can't thank you enough. take care

Adames

Jun 1, 2015

Honestly when I went in first time the man helping me had an addititude already then when I noticed scratches marks on my car after getting it back after the oil change an car wash I hand dry my car found more then 5 daily big scratch marks went back guy who took care of my car before came back was not happy that I was back seemed annoyed was not compassionate at all an I was very upset an he could tell did not care then got a sales rep pretended he was a manager so he could tell me the scratches weren't from the car wash I left called the service manager who was very understanding an helpful an order to have my car detailed I thought that meant buffing the car out but my car was only detailed there for my car has scratches all over it because I simply went for a oil change an came out with damage very in happy I will never go back again

Ren

Jun 1, 2015

Have purchased many cars from this Dealership and each time gets better. I had purchased several cars from Honda North in the past and thought I would try a dealership closer to home just for the purpose of convenience, After a short time at the other dealership I walked out. Not for me. Next day I headed back to Honda North and purchased my new car.

bradybunch-1

May 31, 2015

Excellent customer service. Nice to have a trustworthy place to both purchase and service my vehicles. My buying experience was great. No pressure, fair, and they stand behind their vehicles. I will definitely recommend Honda North.

Cynthia87

May 31, 2015

Very helpful also very friendly. I had a great experience and I was very satisfied with Customer service. I would definitely recommend this service to others.

neighbor11

May 30, 2015

The service was a pleasant experience because the service advisor , Timothy O'Keefe, was very complete in his review of the service and what the technicians had found.

davidcorle

May 30, 2015

Pulled into the express lane to get an oil change and was met by a technician. My car was done in less than 30 minutes.

marineguy

May 30, 2015

quick service, nice place to wait and very helpful during the review of the Multi-Point Inspection.friendly service reps and I drove away with a washed car. What else could I ask for!!!

Tripper123

May 30, 2015

Sean was very helpful and did a great job for us in our car search. Everyone we encountered at Honda North was friendly and service-oriented.

newcar8

May 30, 2015

Everything done as expected in a friendly, professional way. I visited on a very busy day ,Memorial Day, but found the salesman and sales manager were willing to take plenty of time to answer all my concerns and questions. My follow up visit to receive a sticker and registration was pleasant and well done. Car was washed and vacuumed before returned to me.

NCP

May 30, 2015

First I want you to know that before purchasing my car at Honda North last May I had never written a review...although asked many times for many products and services. This is now my second. Both for Honda North. I needed that annual car sticker that I wait until the last few days of the year to get, and went to Honda North to get it. I only had to pull up into an open space outside the garage and was promptly met by a friendly service mechanic who instructed me to leave my car and head into the building to wait. I was then met by Vic who could not have been more pleasant. I waited for my car (an estimated 45 minute wait due to my poor timing) in an air conditioned, clean and comfortable waiting area with my free beverage and read my book. I am not sure I waited 45 minutes because the time passed quickly, but before I knew it my car was ready. Stickered, washed and vacuumed! Really? in 2015 there is a company so interested in my business that they even vacuum my car? Outstanding! Wish I had bought my Honda years ago! Thank you!

Brian Cunningham

May 29, 2015

My experience was first rate from start to finish. This was due to your sales associate who took time to explain the entire process. That associate was Ivanete Borges. She was not only personable but very efficient.

cvburd

May 29, 2015

It was done in reasonable time and a pleasure working with Vic Gillespie! She kept well informed about my service as well as what would need to be done. I was really greatful that she was a ke to stay within my budget.

kdspm

May 28, 2015

I am a new customer. I was very impressed watching the service operation for the first time. The Service Department at Honda North runs like a well-oiled machine.

jliu123

May 28, 2015

The service provide by Honda North is fast and professional. My sales representative Garrett is very patient to explain any question I have in detail. I would recommend Honda North to my friend who wants to have a new car.

rob

May 28, 2015

Honda North is far & away the best dealership on the North Shore. We've now bought our last 3 cars there, and will continue to do so. They provide excellent pricing, outstanding service and friendliness, and a slew of "above & beyond" amenities like a children's play room, a comfortable waiting area, and complimentary wi-fi and beverages.

LJ

May 28, 2015

Brought my CRV in for a oil change. Staff is incredibly friendly and professional. They make an otherwise tedious and necessary task pleasant. The wait in the air-conditioned showroom with a complimentary cold bottle of water is almost a treat. Complimentary car wash is also a nice plus. Thank you Honda North for treating customers (even those with a 2012 Honda!) with the same respect that a new customer gets!

Patty7220

May 27, 2015

My sales rep, Garette Dube was terrific, I'd recommend him to anyone. He listened to what I was looking for in a vehicle & the test drives I had taken so far. I told him I was very indecisive and he was very patient. He was prompt in responding to my inquiries despite say and time. His manager however was not patient, and I felt pressured and upset by his persistence despite being clear I would think about a purchase and would not decide on the spot.. I requested not to have to deal with him.

matt

May 27, 2015

I came in to have the MassDOT inspection/emissions test performed, as I just moved to Massachusetts from Connecticut.I leased my vehicle from Honda of Westport, and I received the same quality service at Honda North as I've come to expect from HoW. I was surprised that this dealership did not mark up the inspection fee at all -- I paid 35$ which is the exact fee for the state. Not only was there no markup on this fee, but I also got a free carwash and beverage to boot.I will probably visit this dealership from now on for the duration of my lease.Thanks

monkeymom

May 27, 2015

The service rep was informative and attentive as well as accurate on wait time. Very nice waiting area. Clean area with nice coffee shop too.

sassy201b

May 27, 2015

After walking thru the doors i was greated with a warm friendly smile by my sale representative Evy. I had explained what i wanted in my next car. Evy met and exceed everything that i wanted. She made my experience very easy with honda north and i would recommend her and honda north to any one who needs a new car!

wca2000

May 26, 2015

My experience at Honda North was a fast, efficient and friendly service. I was impressed. I would recommend Honda North. I think my next car will also be another Honda.

Maggie R.

May 26, 2015

Brought my CRV into the service department for my first oil change. The advisor Christopher was extremely polite and made a good first impression. Since I visited on a holiday I was in and out in no time! As an added bonus my first service was free since I purchased my vehicle with them. I wasn't aware of this promotion so it was a welcome surprise. My car was returned to me with a clean interior to match a squeaky clean exterior. I really like that they give you a complimentary car wash when you visit the service department. It's a small gesture that sets them apart from other Honda dealers I have done business with in the past. Would highly recommend!

teedee79

May 25, 2015

Outstanding personal service we were treated with respect and appreciation on being repeat customers from everyone we interacted with. The entire staff worked with us to make us feel confident that we had made a good purchase.

jthaskell

May 24, 2015

It had previously been determined that the IMA subharness had to be replaced. I had also mentioned a couple of other issues when I made the appointment, but had forgotten about them when I dropped it off. Tim O'Keefe noticed this, asked me if I wanted them to check those items, and then did so at no additional charge. Furthermore, they gave me my high mileage discount (10%). As has been the case in the past, Honda North's customer service is terrific.

Chris P.

May 24, 2015

This was my first Honda and lease. Dave Moran was incredibly friendly and put me and my wife at ease. I will definitely recommend both Dave and Honda North to a friend. Thank you!

Klamach

May 23, 2015

Honda North is always a pleasant destination for service. They are always fast & super friendly, and they have comfortable areas with TVs in which to wait. I have leased twice through them, and won't hesitate to continue my service there.

peggy

May 23, 2015

We are very happy with our new CRV. We found everyone very helpful, and would highly recommend Honda North to anyone interested in buying a new vehicle.

Happy Honda Driver

May 23, 2015

This was my first experience leasing a car. Ben Katz was terrific at answering questions, guiding me through the process, and instructing me on how to operate my new Civic. Marissa made the pile a paperwork easy to understand. I love my new car and Honda North

Katti2015

May 22, 2015

Everyone very helpful, pleasant. Comfortable waiting area. Shorter time than was told, went be fast. Oil changed. Only thing and not really a problem,had to go back next day as my oil light had to be reset as was not showing 100% oil life. I had to go to Danvers that day and was not too far from the Honda place, took less than a minute, I didn't mind, nice day, nice employee, didn't get name but very pleasant.

Review2015

May 22, 2015

Very competitive prices without the stress of most dealerships. Great stock and nice knowledgable salesman.

Mike

May 22, 2015

Buying process was very positive, got a good price on a great car. Got a fair price on my trade in. They took care of everything I asked for in preparing the car for me. Took lots of time to walk my wife through all the features and functions.

Crvgirl

May 21, 2015

I want to thank Vic Gillespie my advisor, she handled everything and when I declined the loaner car she made sure I had plenty of coupons for water & coffee. Matthew M found that I also needed an alignment and that my Transmission and Brakes fluids were too dark. I'm truly glad Of that as the car feels and drives like new. Steve Bouchie saw me waiting and even offered me lunch which was really nice. I had some questions about a platinum service contact that I had bought thinking at the time that it covered Tires and brakes, I guess it just covers the parts. I'm still not clear on that and will need to review my contract with him again. However that is a separate issue. The service that I received was outstanding and I thank Vic, Matthew and Steve, for outstanding service.Regards Mary Archibald

Zmanspops

May 21, 2015

They did an excellent job of getting the car we purchased ready for us. It was immaculate, fully fueled and ready on time.

Phillyrayd

May 21, 2015

Good service dept. service packages are kind of expensive though. $480 for fluid changes,tire rotation,lubricate hinges,etc. Seems a little high to me.

Newhondacivic

May 21, 2015

The sales professional found me the perfect car in one try and for the perfect price in my price range.

Pilot owner

May 21, 2015

This is my 2nd pilot that I purchased at Honda North and the experience has been awesome. Every person I worked with was curtious, helpful and respectful. Peter my salesperson answered all my questions, treated me with respect and genuinely wanted to ensure I got what I was looking for. In addition to a great sales experience, the service department over the years has also been awesome! Honda North in Danvers is an all around great dealership and I would definitely recommend checking them out.

Jeanne

May 21, 2015

I brought my car in for a routine oil change and was told the wait was approximately 45 minutes. I was given a slip for a free coffee or water and took a seat. The car was finished in less than 45 minutes and there was no charge since I had done the last service appointment there. Received my car freshly washed and was on my way. Always nice to be able to have routine services done without an appointment too. As usual, service was friendly and efficient.

bobmc

May 20, 2015

Wipers stopped, needed new wiper motor for my 2004 Accord.Without an appointment they took the car right away.Tim O'Keefe was great. He made sure I had a ride on the shuttle while the car was in.Fixed a recall while there and also had oil change and inspection and free wash.20% discount for over 200,000 miles.Tim was very professional and explained everything involved.He treated me like a VIP and made me feel like I was his only customer on a very busy day.Thanks Tim

red g

May 20, 2015

Purchased our 8th Honda at Honda North DanversPleasant experience as usual, that's why we keep coming back.From sales to service always a pleasure.thank you Sean Geyer and others! ....

ymolina1995

May 20, 2015

I came into Honda North for an oil change. Not only did they do the oil change but they also checked my brakes, wipers, tires, etc. at no extra cost. Not to mention they even gave me a 10% off discount since it was my first time having my car serviced there, which I greatly appreciated. I also explained to the guy who helped me out how my front license plate frame had broken off, I was willing to buy a new one but he told me not to worry about it and provided a new one for my car and changed the bolts because they were rusty. They also briefly cleaned/vacuumed my car for me which I thought was really nice. I most certainly left a happily satisfied customer at Honda North, and will gladly be back again.

Alan R

May 20, 2015

I had a very pleasurable service experience bringing my 2104 Honda Accord LX in for the 10,000 servicing. I was warmly greeted and my car was taken right on the time of my scheduled appointment. Tim O'Keefe was very helpful and explained everything when I checked in with him. He made me feel like I knew him for years and showed me where I could wait till the car was ready. Before I knew it the car was ready to go all serviced, washed and vacuumed. Took maybe 1:15 minutes. Waiting room large and very comfortable. When the car was ready he went over everything they did and showed and explained the computer print out in simple laymans terms. Also told me that during the next major servicing which would take a few hours I could have a loaner car rather then having someone pick me up and then bring me back. I thought that was great info. He couldn't have been more helpful and I'd recommend him to anyone. I've been driving Hondas since 1989 and have been very, very pleased with the service and reliability of the cars. Alan Rosenfield, Beverly, Ma

Abby1104

May 19, 2015

Had an oil change and was quick and easy.pleasant upon arrival.Will return again.i will surely purchase my next Honda with Honda North.????

lbalo1019

May 19, 2015

Everyone is very friendly and helpful. They fit me in the same day and only took a few hours. When i called and left a message Vic got back to me in a short period of time.

stevec726atcomcast.net

May 19, 2015

As usual the service at Honda North was superb. We brought our 2015 Honda EXL in for an oil change and were pleasantly surprised that it only took 20 minutes. All service personell were quite professional and courteous. Great dealership.Steve and Lil C.

shaker6

May 19, 2015

This was my first experience with the Honda North service department. While it was for just an oil change, everything went very smoothly.I liked the way they greeted me at the service entrance to verify why I was there and to direct me to the correct bay. The service area was clean and orderly. After the service was completed the as found report was clearly explained.Overall I was very impressed.

Ebony

May 19, 2015

Everything that need to be done was completed after a phone call informing me of what was suggest n estimated cost.

Jan123

May 19, 2015

I purchased my 2003 CRV from Honda North and had gotten away from their service department. Having just purchased a 2014 Crosstour, I brought it to Honda North for servicing and was pleasantly surprised at how smooth things ran. Staff was friendly and helpful and efficient. The snack bar area is a nice place to stay while the work is being done. Makes you feel like you're somewhere else (not in a dealership).

Gigi

May 19, 2015

I came in for an oil change.it was a pleasant experience plenty of magazines TV and a complimentary drink! The wait is short

msawrench82

May 19, 2015

I am so glad I went to Honda North to buy my new car. The entire process was great. I can't imagine going anywhere else! Every employee I met was friendly and professional, and Zack,, my salesperson, was terrific! I love Honda North!

Happy Grandmother

May 18, 2015

I have been a customer of Honda North for over 15 years and have always experienced excellent service.

mapinta

May 17, 2015

This is my very first experience leasing a car. My daughter lives North Shore and has always used this dealership to purchase several automobiles. Dominic Rubino was the salesperson who handled the sale for me. I could not have been more happier with him and the sale. He made sure all went smoothly for me and since I was traveling a great distance everything was done to perfection and on time. I am truly delighted with my new Honda Civic and with the dealership (Honda North). My previous auto was a 1997 Honda Accord with 245000 miles.

Ec

May 16, 2015

Everything was excellent yesterday when I took my CRV for a recall work on the door locks. I was greeted promptly and all was done fast!

ritadel15

May 16, 2015

I went in to have an inspection sticker done and and Oil change. I like that I can go without an appointment. I waited for a reasonable amount of time. I also like that the service person lets me know about things I want to keep in mind for later appointments. For instance, I had a recall on some things that need attention, so I can call later for an appointment at my convenience.

Jgotts12345

May 16, 2015

Dominic was an excellent salesman . He didn't push me into anything I couldn't afford and really listened to everything I said I wanted . His follow up was outstanding . He wasn't even working and stayed in touch with me on his personal cell phone to make sure my experience was living up to the Honda customer service guarantees ! I will be recommending many buyers to him. Thank you Dominic ! You rock !

Andie

May 16, 2015

always a pleasant experience, everyone is friendly, knowledgeable and helpful. Car and I are in and out in a timely manner. Thanks...for your efficiency.

fixit

May 15, 2015

Just had my car inspected and got an oil change. Appreciated the man who took my car in telling me they were very busy and that it would take about 1 1/2 hours. He was exactly right. People are friendly and efficient. Appreciate having car washed & vacuumed.

xxxxx

May 15, 2015

This service was for 94,000 miles and cost about $450. Joe was courteous with full explanations and follow up by phone. The car had been vacuumed and washed. My wife was pleased with the result. Thanks.

Pilot Jim 2012

May 15, 2015

Employees very helpful and customer friendly during request for service which included the need to re-connect (pair) a Bluetooth device and routine oil change.

rcouture

May 14, 2015

This service involved just about all running aspects of the car, particularly the brakes which needed significant upgrading. Since the car would be at the dealer a considerable amount of time and I had a free loaner, I requested if they could eliminate several tree sap spots that had attached themselves to my paint. Their detailing group was able to resolve the matter effectively and eliminate the spots at a favorable charge .Additionally they gave me other detailing services restoring a new car look etc.

cdowd100

May 14, 2015

Able to work with the garage and sales to figure out what I needed to do and how I could that cost effectively. Ultimately ended up doing brake pads and state inspection.

KEG

May 14, 2015

I have purchased vehicles from Honda North since 1983. Both their sales and service departments are exceptional. Although problems have been few over the last 32 years, how they were resolved has been paramount in my decision to do business with Honda North.

Asdelafano

May 14, 2015

I was in a terrible rush for my for daughters field trip at school and I noticed a large bolt in my tire. The Honda team managed to take the bolt out, plug my tire AND wash my car in less than 25 minutes. I cannot thank them enough. If this was not done with such care and quickness, I would not have been able to chaperone my daughters field trip to the zoo. Thanks so much for saving the day!!

Bob R.

May 14, 2015

Recently had my Pilot serviced at Honda North. As usual, the service performed was excellent and done in a very timely manner. Service personnel were very professional, courteous and friendly.

mmhall16

May 13, 2015

I had excellent service by Mike and Vic. Mike was both professional and friendly, and accommodating to my car needs when I arrived. My car was fixed in a timely manner. When I picked up my car, Vic clearly and thoroughly explained the changes made to my vehicle in my multi vehicle inspection report, and quickly retrieved my vehicle for me. I have been served by Vic in the past and she has always been excellent serving me and my mother (also a Honda owner).

Rick

May 13, 2015

Very helpful and concerned service. Joe provided a ride back to work immediately upon arrival. Service was completed promptly and Tim called me right away. Very pleased with Honda North's service department. Sales rep Tom was not pushy at all but very helpful.

reniferj

May 13, 2015

The staff was very friendly and the place was very clean and there was plenty of seats for everyone that was getting service on their vehicles for that day...

Johngogolos

May 13, 2015

Honda North always treats me with the outmost in courtesy along with great service. I received a friendly email reminder that my Accord needed its state inspection this month. The service department is excellent and always very accommodating. As busy as the service department was on the day I took my Accord to get it inspected, they had me in and out in less than 30 minutes. Their hours of operation are very flexible and I especially like the fact that there is no appointment required.

Lola89

May 13, 2015

Stephen, our sales person was very helpful and courteous. We didn't feel any pressure into any sale. We got our best deal for CRV.

Melissa Christoforo

May 13, 2015

My car stalled and was towed to Honda north where it was found that another dealership had been negligent with my vehicle. The service team at Honda north is great.

jm18

May 13, 2015

This service department is second to none. Besides have great hours seven days a week and drive up service with no appointment required for smaller tasks and regular services, they are incredibly efficient and extremely thorough. On the day I visited for low tire pressure (which actual was a result of a huge nail they pulled out of my tire) and an oil change without appointment, they were very busy and I was worried about how long it would take. There was really no need for my worry because I was in and out quickly, and was treated so nicely. While waiting for my car, I chatted with the salesman who sold me the car and he was genuinely interested in how I liked my car. I had changed from and SUV to a sedan. I am definitely going back to Dominic for my next car!When I got my car back from service, it had been vacuumed and washed, and I was happily on my way. The service department combined with knowledge and personality of my salesman are the reasons I highly recommend this dealership and will continue to remain with them as a loyal customer. Things couldn't be easier!

caseyp

May 13, 2015

So I have been looking for a new vehicle for a very long time. I have been to dealer after dealer searching for something . I work in the repair end of things so I have a lot of things on my checklist before I even arrive at the dealer. Recently we had been looking at other vehicles. We had recently encountered what was least pleasant the week before. Then Saturday came along and after a long week of misery the last thing I wanted to do was go to another dealer. However surprisingly so we arrived at Honda North, exited the vehicle and sales men standing outside waiting to greet you, First good sign. Our sales guy Dave Clifford was cheery, friendly, and welcoming. We had warned him about Not wanting a lease and how another dealer had tried so hard to get us in one. The car we had wanted to see was not there, which brought my mood down a little bit. he was very good about it and brought us around the lot. He was able to sway my mood back to content. which might I add is not an easy thing to do. We then found the one. I had this awesome feeling about the way it drove and how you could tell the tires were brand new, it looked like they had just done the brakes. No NOISES!! above all the vehicle was great and we were now on to the negotiating portion. They were able to meet me pretty close to what I was looking for. Paperwork and Financing all went smoothly, and as quick as you could expect it to go. All in all I have been driving the vehicle for a week. I love it and am even more ecstatic that I left the dealer somewhat awake and with a grin for ear to ear. Thank you Dave!

Honda

May 12, 2015

I took the car in to check on a brake noise and it turned out to be something minor, but I learned more about what caused this from your service representative.

elg

May 12, 2015

As always, the service provided by Honda North is excellent. Regular service and an issue were addressed and I was given information letting me know "what comes next". Great company to work with.

George Middy

May 12, 2015

My oil was changed in a half hour. In addition, they gave me a free car wash. It took much less time that I had anticipated.

Howostpaul

May 12, 2015

I did my read each online and decided to test drive Honda Pilot Touring. I chose Honda North because I had a good experience there previously. Salesman names Garrett took me for a test drive and explained all features of Pilot. I imformed him I didn't want to play the typical back and forth game. Garrett came back with Gus a sales manager. In a matter of minute I got a fair amount for my trade and a great price on my new Pilot. All toll it took me less than 45 minutes and I picked up my car the next day. Awesome experience

pjj8

May 12, 2015

This is my fourth lease with Honda North. Peter Anderson at Honda North goes above and beyond his job description to please the customer. This is my second lease through Peter and I will be back again ,when it's time, to work with him again. The rest of the staff was great. From sales to service, satisfaction is guaranteed.

my new car

May 11, 2015

I would definitely recommend Honda North to my family and friends. It was a pleasure working with Ed Dake. As a dealership, your Lucky to have him as an employee,Please Praise him and Award him for his hard work . Thank you . Nazare Barchus.

Milaan

May 11, 2015

Very good experience overall and I would recommend this dealer to my friends. No fuss and stress free experience. Thanks Cheryl for your help. Great!

jc2lately

May 10, 2015

This company takes the stress out of car buying and service with straightforward honesty and courtesy. They're why I drive past closer dealerships including three other Honda dealers.

Ec

May 9, 2015

I received the usual excellent service. I've been bringing my car To Honda North since 2002. It is a wonderful business to deal with.

Doris1019

May 9, 2015

I took my car in for just a simple oil change, and I was in and out in 25 minutes! Thank you for such efficiency and courteous service.

CharlieO

May 9, 2015

Ben and Jameel were very courteous (as was everyone we dealt with) and efficient through out the process. They addressed our needs and did so without applying any pressure or manipulative sales tactics. It was by far the best car buying experience we have ever had.

cg67

May 8, 2015

I was greeted by Kyle who asked about the reason for my visit. The service department quicky checked the car out, found the problem, and completed repair in one hour while I waited in a very comfortable and clean waiting area. I was also given an opportunity to look at newer CRVs while I waited. When I was given the paper work for service, I was informed that the problem was under warranty and there was no charge for my visit. My car was returned to me repaired, washed, and ready for more driving. Thank you Honda North.

MotherShip

May 8, 2015

As far as I can tell the maintenance and repairs were all done satisfactorily and in time/cost quoted. The quality of the work was very good. What is disappointing is the little things. First I never got a phone call telling me my car was ready to be picked up. Next, the service rep was unable to find my car in the lot and I waited more that 15 minutes for my car. Last, my car was washed but not vacuumed. I returned to the service bay and wait another 10 min for the car to be properly cleaned.

Dee1234

May 8, 2015

Wonderful, friendly people! Would recommend Honda North to friends and famiy. Everyone was friendly, accommodating and professional. Honda North has great purhase and leasing deals too.

coco123

May 7, 2015

What an enjoyable experience. The service was very quick and i was so impressed with the caring involved. I brought my 15 year old son and wr were both given cards for free drinks! I will recommend Honda north to all my friends..

RMILIONI

May 7, 2015

Because they were able to find a bank to finance the vehicle , the whole process was easy and fast , they were very professional , excellent service . Thank you .

Katrinawill

May 6, 2015

always a delight to take my car in for service or anything else it may need. Everyone is always very friendly Thanks everyone for taking care of my car needs

joeb1949

May 6, 2015

I was totally satisfied with your staff, service and timeliness that was received at Honda North. I was taken immediately in the express lane and received an oil change in less than 20 minutes. Just a positive experience.

lyg

May 6, 2015

Great experience at Honda North. Sales rep Zack Mzaouakk was outstanding. Presented me with numerous options and negotiated an affordable deal that met my needs. Zack came to my office in Boston to pick up the title so that I would be able to get my car the following evening of my purchase/lease. Great customer service! Thank you.

NancyK

May 6, 2015

Took my 2014 Honda CR-V in yesterday for its 5000 mile oil change - its first since I purchased it. I was surprised when I called for an appointment to learn I didn't need one for an oil change. I drove up to an Express window at almost exactly 12 noon, expecting there might be a wait because it was lunch hour. Instead, my car was taken in immediately. They asked only whether I'd bought the car from them (which I did, and the first oil change was free), gave me a voucher for a complimentary beverage and asked me to wait in the (comfortable) waiting area. I was called perhaps 10 minutes later. Oil changed, car washed and vacuumed, fluid levels topped, tire pressure checked...And I was out again. Wow! I was impressed!

mcculloughwatgmail.com

May 4, 2015

We went to have our first oil change service. The process was very easy and efficient. Staff is super friendly and accommodating. Had us in and out very quickly.

AlisonM

May 3, 2015

I'm very impressed with the Service Department's customer service skills and how hard everyone there seems to be working. While I only just purchased my Honda Civic there last Saturday, I did of course have to have it registered and inspected; the service department employees were very attentive to my concerns about getting this done on time and one additional concern regarding my car.It's very nice that Honda offers the amenities of a pleasant and comfortable waiting area, snack bar, WiFi, Enterprise, etc. And who can beat having 7-day a week availability! Hope the employees are working **too hard** and get all necessary breaks!

John1972

May 3, 2015

The dealer was very friendly and really cared about my needs. They worked with me and not so good credit to get me a car.

Del123

May 2, 2015

Brought my car in for a left wheel clicking sound. Picked the car up and the sound was still there. Mentioned the sound and they fixed the problem promptly.

TripleM1978

May 2, 2015

Excellent service, the Team keeps you informed about your wait. Very happy with my overall experience! I came in for a followup from a purchase earlier in the week. I was told due to how busy they were, I was expected and hour and a half wait. I was out in half the time!

Mk0519

May 2, 2015

My second experience leasing with Honda North was as seamless as the first! Staff are friendly and ready to assist! My salesman was knowledge and I would lease from him again!

Mikemc1220

May 1, 2015

Everything was great, Dave is a wonderful sales rep, and a pleasure to work with, and I will always buy from him! Thank you for a great car!

HondaDriver

Apr 30, 2015

I would have given a five.....only the service was so expensive. Happily, was able to use a coupon....but still so expensive....too expensive.

Ja1957

Apr 30, 2015

My experience with Honda North has been the best by far! Friendly, knowledgeable, professional staff. Amazing how easy and hassle-free it was to choose the vehicle I wanted and how quickly I got to drive it home. Love my new CRV ?? and would definitely recommend a visit if you are looking for a new OR used vehicle!

poofyy

Apr 30, 2015

This dealership is truly one of the best I have been to. I come from California and wanted to make sure I had a place to continue to maintain my care. Their price for oil change and multi point inspection is competitive. They also always vacuum your car and run it through the car wash if weather permits. The workers there are all friendly, especially Lucky. Never dreading to go to this dealer to fight for the best deal.

MfNoble

Apr 30, 2015

I have been very satisfied with Honda North and its service.

msflah

Apr 29, 2015

Good customer service in the service department, good communication.They kept me updated on the status of my repair and were helpful and friendly.The courtesy shuttle service is awesome. (Joe is great!)

SRB32

Apr 29, 2015

Honda North is awesome!! Great customer service they want whats right for you. Steven head of sales also very helpful. Would recomend Honda North if your on the north shore

Tina

Apr 27, 2015

Everyone has always been nice. The waiting room is very comforable. I came for an inspection sticker this time but I always come for an oil change and every time something is wrong with my car.

mmangi01

Apr 24, 2015

I was at Honda North waiting for a tire to be remounted for 3 hours. I made an appointment the day before, so there is no reason it should take a professional car dealership 3 hours to inspect a tire for damage, then remount.

JP

Apr 23, 2015

We recently purchased a 2015 Honda CR-V EX-L from Honda North. The sales associate, Ben K., was very helpful and informative. Ben was very patient answering our questions and going over the details. We even took 2 separate test drives 2 different days as we were comparing the CR-V to other competitor's cars. There were no high pressure sales; everything was very relaxed and easy going. We used to be exclusively a Toyota family but the CR-V won us over with the help of the excellent sales & service from Honda North. We also financed thru the dealership, John from Finance made this a breeze too. We are very happy with the purchase and look forward to going back for service and future purchases.

Frogman29

Apr 22, 2015

When I bought this car the dealer said they would pay for the inspection sticker for life.After a few years, the Mass RMV told them they could not do this but nothing was substituted for this agreement,

Suz

Apr 21, 2015

Zack and Eric turned the usually tedious car buying purchase into a great (and quick) experience!! I would highly recommend them to anyone! Thank you again!! Love my new car!!

JBMorris1

Apr 21, 2015

When we dropped off my car on Saturday, Vic was very informative throughout the morning and afternoon, explaining each thing that was wrong with my car and how they could fix it. My final price was even less than she thought it would be. Although Vic wasn't there when we picked up the car on Sunday, the staff was very polite and brought my car out front for me. My 2009 Fit Sport felt like a new vehicle when I drove it home...Many thanks to Honda North! It was my first time going to this Honda dealership for service and I was very happy. I will use them in the future, if necessary.

Boba

Apr 20, 2015

As soon as drove in there was someone coming to greet me, told him why I was there and took care of everything right away

HONEX02

Apr 20, 2015

Tim O,Keefe , is a good reason, for the dealer success. He is very helpful and courteous, to all sleep deprived and anxious customers. He always takes enough time to explain, what mechanics will do,and make sure you know the costs, and the importance. After completion will tell you exactly what and why it was done. You can,t ask for more then that. He is truly, an asset, top reason to bring the car to Honda North. Joe Montalbano

Kat

Apr 20, 2015

I am very satisfied with Honda North. I received very personable, knowledgeable and attentive care from my saleswoman, Linda. She made the experience very easy and was very understanding to all of my issues and concerns. I never felt pressured to buy by her and I would recommend this car dealership to both family and friends. I think I received a fair deal on the price and wonderful treatment getting to the sale. Everyone at the dealership is friendly and helpful as well.

dboutchie

Apr 20, 2015

After a whole host of service issues and bad service, I was determined to NEVER walk back into Honda North. That lasted until my wife wanted to test drive a CRV when her Subaru Forester reached it's final days. Not only did I have my previous issues at Honda North, but we had also just walked out of another dealership when our scheduled appointment which was confirmed early in the day was ignored. But then we worked with Peter Anderson at Honda North.Peter listened to my previous history with Honda North, let us vent over the issue with the other dealer all while managing to juggle us while also working with other clients. Peter disarmed us by doing a very soft sell, while managing to be two places at once. Peter allowed us all the time we needed, answered all of our questions, and was true to every word given to us that night. Ultimately while just recently closed on a different make and model of a car, Peter Anderson managed to close on a different deal entirely. I will once again consider shopping with Honda North again; provided I can work with Peter.

edeych

Apr 20, 2015

I always thought highly of the dealership from the moment I bought my CR-V almost two years ago. The great service as always and I was surprised that the oil change was quick. However, my loyalty for the dealership has diminished after noticing three new dents on my car when I got home from the oil change. I know one of the dents was not there (on the front passenger door side) before because I had some work done on that side as a result of an accident few months ago. I was very surprised to see the dents because I expected the mechanic would take a good care of my car but that was not the case. As a result, I won't be going back to the dealership for future services or sales.

theresa8

Apr 19, 2015

The service is quick, friendly, thorough. The highest service standards. As a female, I never feel talked down to. High quality service always. Thank you.

Paul

Apr 19, 2015

Had to visit Honda North twice for an oil change because filter was not available on the first visit. Service technicians were professional and friendly.

Odyssey

Apr 19, 2015

As always, great service! Kyle always takes very good care of me and my car! Thank you! (i have been coming here for almost 20 years now)

dealerrater666

Apr 18, 2015

I was in a rush and they were able to get me in and out of there in 20 minutes which was great for me.

Maniata

Apr 18, 2015

Always receive excellent care and service. Keep you informed as to what is going on and explain thoroughly in language you can understand... Everyone is friendly and very helpful. Have been doing business with Honda North for many many years and have recommended them to many people.

thisdude

Apr 17, 2015

This is literally the first review I have written about anything, but the employee I have met at Honda North in Danvers, MA deserves this recognition. I want to thank her for the excellent service and great experience she provided... She was literally, the most straight forward, honest, friendly and enthusiastic sales person I have ever met; and for a car salesperson that's twice as hard to find! All I can say is, if you are looking for a car and you are considering a Honda, go here and speak with Cheryl, you will not shop anywhere else after.Good luck with your car buying and I hope you take my advice!

Shan71

Apr 17, 2015

As a first time leaser and going to few dealerships, I found Sean to be less pushy an very willing to work with us. Honda Norh has a nice team effort also.

YMC

Apr 17, 2015

Needed some warranty repairs done on the Odyssey. Easy to schedule an appointment (love the online set up of appointments). I like the fact that I can rent a car right there if needed or choose to wait.I knew this was going to be a longer repair, but was pleasantly surprised to find my car was ready in the afternoon. I received a few updates throughout the day, turned out a few other things needed to be done (which I kinda knew). I received even more information when I picked up my car, which was extremely helpful to me.

Shirley

Apr 17, 2015

As always, Honda North delivers. My first oil change on my new 2015 Honda Accord was free and the service was delivered in 20 minutes, with no appointment necessary. Just drive in, and drive out. Oh, I forgot to mention that they also washed my car at no charge. Honda North has the best service department ever. I've been buying my cars from Honda North for the past 35 years and I have never been disappointed with their service department. They are trustworthy, efficient, and deliver on their promises.

jthaskell

Apr 16, 2015

Engine light came on, and I brought it in for a diagnosis. This was done at no charge. After many, many miles of faithful service (nearly 200k), I've decided to retire my Civic.

HondaOwner

Apr 16, 2015

The staff is friendly and the process of buying a car was easy compared to other dealers. They followed up on outstanding items quickly and professionally.

Rbourque781

Apr 15, 2015

We just leased our third Honda from Honda North in less than 2 years and have never had a bad experience there. We always go to salesman Dominic Rubino, who is extremely knowledgeable and professional and always gets us a great deal! The staff there is top notch, from the sales team to the finance guys to the service shop. We love Honda North!

marytrobot

Apr 15, 2015

I got the deal I wanted.This is my first lease and so far it has worked out fine for me. The hardest part was this review.

Glosta

Apr 15, 2015

This visit was my first through Express Service. I was amazed at how quickly the team changed my Honda's oil, inspected it for other repair recommendations, and washed and vacuumed it for me. While my timing was probably perfect (early afternoon on a Tuesday), I credit the efficiency of this service model too. Well done!

Pellavon

Apr 15, 2015

Although I purchased my car elsewhere, I always use Honda North for service. Their performance is excellent, they communicate very effectively and clearly (which is important for someone like me who doesn't have a lot of expertise with cars), and they make me feel like they care very much about doing their jobs right and meeting my needs.

cris788

Apr 15, 2015

i recently leased a car through Honda North in Danvers MA. This is the first time I've ever even considering going to Honda for car options along with packages. We went in there and was greeted right away. We told them the price range we were able to afford and what make and model car we were interested in. Honda was very accommodating and actually worked with us towards a budget we could afford, along with making my vehicle purchase a success. This is one of the most easy going, straight forward, and friendly experiences I've ever had when purchasing a car. I'm so excited to be driving my Honda CRV. Thank you!

AMLuster

Apr 14, 2015

I've puchased two vehicle from Honda North and have recommended them many times. I've also found the service department to be courteous, reliable and prompt.

Cyndi

Apr 14, 2015

Honda north always makes for a comfortable experience! From the Sales Person (Dominic) to the Finance Person (John) - excellent! Thank you for my car! Couldn't be happier!

RR

Apr 14, 2015

Lucky, the service rep took great care of me when I serviced my Honda. He was courteous and helpful. He explained with details all services performed. I was in and out without delays. Thanks

Susan Honda Accord customer

Apr 13, 2015

Another excellent service experience at Honda North. Vic Gillespie was very helpful and provided excellent custommer service and took the time to explain why certain repairs were necessary. The service department did a great job with the quality of repairs and checking out the car throughly so we could get everything serviced at once. I would recommend Honda North to everyone that I know as I have been doing since I bought my car in 2010.

davidcorle

Apr 12, 2015

I had my accord serviced here in Saturday. The people were very courteous despite there being a few warranty issues. I was told with my oil change they would thoroughly wash and vacuum the vehicle. Wheni picked it up it was clear they didn't vacuum it at all and it hardly looked like it had been washed. Other than that I had a good experience.

hondaowner

Apr 12, 2015

Great experience and service. The service department is very busy on Saturdays but they do a great job managing expectations and working on a personal level with customers.

david47

Apr 12, 2015

Very friendly staff and the technician is excellent. The cost of the service is a concern. However, all other aspects of the service were excellent.

ntnguyen

Apr 11, 2015

It was a pleasant experience to work with Dave. We had a great test drive and Dave is very friendly and willing to help me get the best price. It took a while to get the price I want but overall it was a nice transaction

Kathy

Apr 11, 2015

I have been a customer since 2002 and have been very pleased with the service dept at Honda North. Fortunately my Honda CRV has been very dependable, so normal maintenance has been my only need for servicing!

PIman

Apr 11, 2015

From Vanessa to Kyle to the technicians, everyone was great. And Steve B remembered a conversation we had (he takes good notes/has a great memory) and some "extra" work was done. Nice people and a great degree of competence.Steve

Ebee

Apr 11, 2015

The other day I brought my cr-v in to have its routine oil change. Everyone is always happy to help. I didn't catch the man who greated me in the car port name but he was very welcoming. It was around 1030 11am on 4/9 so whoever was on shift then, and the two service technicians I spoke to were also great!".

Kevin

Apr 11, 2015

I was helped right away after entering the showroom on a Saturday afternoon. Sales assoc quickly took my information and understood what I was looking for.He offered us water and after delivering it brought us out the Odyssey Touring Elite on the lot to review and test drive. The sales assoc explained everything very nicely, we drove the car, asked for the color black, settled for Silver and took ownership in following 2 days.

kmarkow05

Apr 10, 2015

I needed an oil change and had to get a check engine light looked at. Some parts and additional service were needed and Kyle was extremely helpful in coordinating the process and keeping me in the loop as to what was happening and when. As I needed to leave my car there for a couple of days, this was extremely helpful. Overall -- a great experience.

Honda2003

Apr 9, 2015

Tim was polite, professional and had amazing customer service skills! Will certainly recommend him and the dealership! He made sure I was kept informed of my car's service throughout the day.

robync

Apr 8, 2015

I shopped online but ended up buying car here b/c they were upfront with pricing, gave me good leasing advice and had the exact color combination car already in inventory.

aligal

Apr 8, 2015

Always a great experience when I get service at Honda North. The team is helpful, prompt and friendly. They always provide updates during the service, and the mechanic are knowledgable and thorough. Great job.

TDevlin

Apr 8, 2015

Excellent, quick and easy.Friendly and accomodating staff.Stopped by for an inspection, taken right away, said would be 45 mins, was less.Got a wash while there, and that was great after the winter weather.thank you

Ruth Rice

Apr 8, 2015

Had an excellent experience when leasing my 2015 Honda - my Sales Consultant, Cheryl Parker, was very thorough and informative on all the many details. Buying Process and Customer Service were excellent.

kmcampbe

Apr 7, 2015

This was my first car shopping experience and I found it to be extremely pleasant. Cheryl was extremely genuine and helpful. Her honestly and ability to connect definitely allowed me to trust her while picking out the type of car I wanted. I would recommend her and this dealership to everyone I meet.

Kelley

Apr 7, 2015

It was my first time leasing a new car and was intimidated by the entire process. From the salesman, to finance, everyone at Honda North made me feel comfortable and excited about my purchase.

bcaron

Apr 6, 2015

The recall service had to be rescheduled a number of times due to the winter weather. There was never a problem to change the appointment. Tim in service called to keep me updated on the service and also to mention that the driver's seat belt was defective and had to be replaced at no charge since it has a lifetime warranty. Everything was completed on time.

jpfinn

Apr 5, 2015

I thought the staff were very friendly and professional. I will highly recommend Honda north to people I know. We had very good experience. Thank You

Lakelife24

Apr 4, 2015

The lease on our Accord was five months away from expiring. It was actually Dave in the service department that pointed that out to me when I had the car in for an oil change. Dave offered to put us in touch with one of the salesmen to discuss an new lease or purchase.Very helpful. That is how we came to meet with Peter Andersen. Peter was extremely knowledgable as well as professional. And he was not in the least bit pushy. Peter made us aware of our options and gave us privacy at the right times so that we could discuss those options. We decided on the 2015 CVR. Peter then took 45 mins with me when I picked up the car to go over all the features. Very helpful. We will absolutely work with Peter again when we need a new car. In addition, Jameel, the business manager made the paperwork effortless and speedy. Everyone in the service department is also professional and recognizes the need for a speedy turnaround so you can get on with your day. Overall an excellent experience at Honda North.

Honda dude 101

Apr 4, 2015

awesome service at Honda north. Vic is very accommodating and cares about your experience. It was a good choice purchasing from this dealership. Will be back for service again.

Di

Apr 4, 2015

From start to finish the service is spot on. It's nice that a dealership recognizes there is more to vehicle ownership than just the purchase.

heyjude

Apr 4, 2015

I had my car's 30 thousand mile service along with a few other things that needed to be addressed. The service was great. They kept me informed of what had to be done and how long they would have the car. All in all the experience was great.

Danvers David

Apr 4, 2015

Jason ( I think?) Nice job, small hitch at first-- very nice service from start to finish. even walked me to the car at the end

"oniontowner"

Apr 4, 2015

I've been purchasing Hondas for 25 years at Honda North. The quality of the vehicles, and the personnel I've dealt with over the years, have both been excellent. Recently, I purchased a 2015 CR-V, with a trade-in, and the assistance Gus Noci and Steven Messner provided made the whole experience simple, expeditious, and comfortable. It's a great dealership.

plumjam

Apr 3, 2015

My husband brought our Honda in for an oil change and came home with a big smile on his face. He said they couldn't have been more helpful or friendly.We're very glad we chose Honda North to purchase our car.

KLC

Apr 3, 2015

My husband and I were in the market to lease a new vehicle and we were sold on the Honda Odyssey! Our sales associate, Peter, was fantastic! He had answers for all of our questions. We are very satisfied with our decision.

dougboyle

Apr 2, 2015

Needed my annual inspection sticker. Honda North made it easy and quick. I even got a bottled water and they washed my car! I love Honda North!

joshualee

Apr 2, 2015

I've had my Honda Accord serviced 3 times since purchasing and I've never had to wait longer than 30 minutes. I had an oil change done yesterday. The service guy gave me a coupon for a free coffee and my car was ready before I even finished drinking it. I love that all service includes a free car wash too!

LesliePC

Apr 2, 2015

My car needed 10,000 mileage service. I made the appointment at the last minute and they did were very welcoming> the service was completed exactly on time and my clean car was ready to go!

Kate24

Apr 2, 2015

The staff and service at Honda North are always top notch! I feel confident that my car is being serviced correctly and am always given a thorough description of all of the work that has been completed. Thank you for making my experience so effortless!

Brittini

Apr 2, 2015

Great job. Went in with my newborn the service department was very nice holding doors for me and grabbing me a drink. Service was quick and professional. Thanks!

Anne Pietropaolo for Pasquale Pietropaolo

Apr 2, 2015

per usual..in and out quickly..no hassle...polite and considerate/good job

lmoran96

Apr 1, 2015

Honda North Service is always super fast and friendly. Vic is a pleasure to work with and does a great job in his field of work. I would recommend everyone to do business with Honda North!

dmgnoza2

Apr 1, 2015

This is my third car purchased from Honda North! Zach has always been the person that I go to to purchase my car. He is a fantastic salesman? I went in to test a pilot, and told,Zach that I wasn't purchasing it yet. To make a long story short, I left purchasing a car..... He is the best salesman I have ever had when purchasing a car. My son, daughter and friends all go to Zach when they need to make a purchase. The and also the dealership excel in customer service. I highly recommend this dealership to all my family and friends. They are all excellent. Even the receptionists and cashier are superb!

goodtime

Mar 31, 2015

Service was for replacement of door actuator. Also informed Kyle of passenger side wiper not working properly. He arranged for wiper to be replaced at no charge. Replacement of actuator took longer than the 1.5 hours estimated. However, Kyle kept me informed of the progress.

MRG

Mar 30, 2015

Great sales experience, although corrected the pricing quote twice when invoices were presented. Service for the registration was a bit slow. Nobody was on duty when I arrived for registration/inspection. A little line had grown, but once the staff returned (from a break or maybe a quick errand to another part of the campus) service was excellent. Thanks for the comfortable setting to wait while service is taking place! I look forward to owning a car with you all.

modian

Mar 29, 2015

We just Purchased a 2015 Pilot from Honda North. Jonathan Rennicks was our sales person who was wonderful to work with. The entire experience was so much better than most dealerships we have visited in the past. More dealerships should adopt their business model.

Mary P

Mar 29, 2015

At my last servicing in November, 2014, Tim O'Keefe reviewed with me the current work that had been done and what type of servicing to expect coming up. So I was prepared to have some significant work done on my 2010 Accord in March of this year. (Brakes, rotors, oil change, brake and transmission fluid change). The car was left for the day and I was informed throughout the day of charges and how things were going. I was able to pick up the car clean and at a reasonable time. I again received a report of what was done and Tim explained the details to me.

Sportowner

Mar 28, 2015

I just purchased a 2015 Honda Accord Sport and had a great experience with this dealership and my salesman, Peter Andersen. The process was professional and smooth. Peter was very personable and responsive throughout, giving a thorough presentation of all of the car's features and even syncing up my archaic cell phone for me. This dealership really seems to go the extra mile.

emjay59

Mar 27, 2015

Maybe I just got there at the right time, but this was the fastest oil change and multi-point inspection ever...barely had time to finish the complimentary beverage by the time the service was complete and the car was washed and waiting for me.

rmlobs

Mar 27, 2015

I had my oil changed at Honda North and they took care of it within 20 minutes. While I waited I had a free cup of coffee. Very nice. They even vacuum the car and wash it.

abelmonte

Mar 27, 2015

My Service Advisor was Joe. He was very helpful in offering and suggesting the service that was needed. He kept me appraised as the work was done and explained the service once it was finished.

ejciocca

Mar 26, 2015

Everyone was friendly and my car was worked on at a very prompt pace. My car came out clean and running like new. I will be back soon for sure.

Angelo Narcise

Mar 25, 2015

At the beginning of March of 2015 I have came to this dealership to buy a new 2015 Honda Civic Si. They claim to be a True Car certified dealer that stands by their word and their price. The true car certificate price of this vehicle was $21,999. I was thrilled to see this price and I drove from New York to Danvers, MA to buy this vehicle. When I got to the dealership they said they would offer me a more aggressive price of $20,355 for my business and choosing there dealership to buy my new car. I was in shock that I was getting such a deal and I was truly excited to buy my new car. I signed the paperwork and was assured that I would have my car registered by the Friday of the next week. The great experience was short lived. On the Friday that I was supposed to be picking up my new car I left straight from work to the dealership. As I was sitting in traffic I received a call from my sales rep Josh Hersey that vehicle is not registered and I would have to wait another week to get my car. I was very disappointed but I new the wait would be well worth it. After I had picked up my car the following Saturday I had noticed that my vehicle had 40 miles on it. When I signed my paperwork and originally looked at the car I was going to buy it had 15 miles on it. My paperwork and the contract that I signed said the vehicle was going to have 15 miles on it. I immediately walk back into the dealership and ask my sale rep what the reason for this is. He tells me that my car was driven to the body shop because it had a scratch on the driver side door. My sale rep was never intending on telling me this. I walk out of the dealership frustrated and bring my car home. Now as I pull into the driveway and take a long look at my vehicle i notice a dent on the upper portion of the driver side door. I also look at the rest of the vehicle and notice that the detail department did a horrible job on my car because there are very fine swirly scratch marks all over my vehicle. I am now paying for all this to get fixed out of pocket. On top of everything I am receiving threatening and harassing phone calls from Jameel Nichols and the sales department that the dealership is now denying the military discount they had promised me when I bought my vehicle and signed in my contract. I have received three calls today at my job asking me to pay the fine of $500 dollars to them. I told them if I wasn't approved for the military discount then that's fine but they should have made that clear when we were negotiating the price of the car. Now I need to drive all the way back to New York to try and get the necessary papers that I need to prove I was in the military or face a $500 dollar fine. I contacted my attorney and told him the situation that i was going through. My attorney told me that they are conducting unlawful business practices at this dealership and they are violating Massachusetts state law Section 93a of the Attorney Generals Council and to file a formal complaint against them. He also told me that I have legal options to bring the sales department manager to civil court to file a Trouble Damages lawsuit against them. I told the Sales Manager that have not decided to go this route yet but I would just like to resolve this situation. He told me to either go back to NY and get the papers that I need or give them my car back and take back the car that I have traded in. I have gone through a tremendous hassle in buying this car. I have spent around $1500 out of pocket and face another $500 charge. I don't know what to do.

brancano

Mar 25, 2015

I had a fantastic experience at Honda North! Eric and John are true professionals. I was able to swap into a new lease in minimal time, and the transition was seamless. Nice work Gents! -Ricky Soares

Nicole

Mar 25, 2015

I've been looking into buying a new car and contacted David who provided me with all my options and helped me in determining the best choice. Great customer service and knowledgeable.

tmiller145

Mar 25, 2015

Ever since I began driving I've always owned Honda's. I also have always went to the Honda dealership for service. In California the dealership was always friendly, did good work, but as always was OVERPRICED. Upon moving to MA I decided to continue to go to Honda, particularly Honda North. I can honestly say that I NEVER want to return. In fact I will only return if I have to. First, I called twice and asked if when I came in for an oil change if someone would take a look at my car because it was making a noise. Upon arrival I was told by the service agent that they would not look at my car and would only be able to complete the oil change. Ok, well as the car was being serviced it was OBVIOUS that something was hanging from the bottom of my car. I asked the advisor if there was anyone who could take a look and he said "No". I then asked if he noticed that there was something hanging from the bottom and he said, "Yes, I see it" I asked if someone could please take a look, he said "No" and that I would need to schedule an appointment. I don't get it, in plane sight its visible that something is wrong with my car and I'm at the service department and NO ONE is willing to take a look. They even completed the oil change staring at the thing hanging from the bottom of the car and no one even mentioned it to me. I had to notice it on my own and ask questions about it. The advisor then told me that it would be around 60 dollars to have the car looked at. When I called to schedule an appointment I was quoted 115. I also want to mention that I asked the advisor if the car was driveable and he chuckled and said well have you been driving on it... Well, instead of coming to Honda North for service I went to a Mechanic who looked at my car for FREE. I was informed that my Front Sway bar was broken and that it was hanging from the front. I went to another Mechanic, who checked it for FREE and he said the same thing. They both also advised that I be cautious when driving and that I have the car repaired soon as it could become unsafe with all the potholes, especially when turning. Service at Honda North is HORRIBLE. Another thing that happened at Honda on this same visit... The guy who completed my oil change said, it looks like you have a leak somewhere because I saw spilt oil around the engine. Do you think that he was able to tell me about the leak. NO. I was told you need to schedule an appointment. I later found out that the leak was probably related to the CRAPPY repair job that I had done this past year at Honda North. I came in for major service there and left with damages caused by the Honda North mechanics. To sum up my experience Honda North is the WORST service repair shop especially dealership that I have ever been to. Honda North is where you can expect to receive POOR SERVICE that is way OVERPRICED, but hey at least it's Honda certified.

marcia

Mar 25, 2015

Service was fast and courteous. My new vehicle needed the registration before the inspection sticker..I only had a short wait for both before I drove my 2015 CRV for the first time home.

StephO

Mar 25, 2015

I brought my van to Honda North for an oil change and to take the opportunity to schedule maintenance due. Was greeted promptly at 7:00am and was serviced very quickly.

Scott S

Mar 25, 2015

I recently bought a used Honda CRV from Honda North and Dave Clifford. David was great, he's relatively new to Auto sales, but you'd never know it, very knowledgable about the vehicle and the sales process. He even helped me setup my iPhone to the cool bluetooth system and program a few of my contacts. Never felt rushed or pressure, just an easy car buying experience. If you happen to shop Honda North ask for Dave.

Nicole

Mar 25, 2015

I've been looking into buying a new car and contacted David who provided me with all my options and helped me in determining the best choice. Great customer service and knowledgeable.

Anonymous

Mar 25, 2015

I recently purchased my second car from Honda North and once again, had a great experience. Jonathan Rennicks and Bryan Laskin were great to work with and very patient. I definitely felt like they made a real effort to give me the best deal possible and presented a few options to consider which was really helpful. I would highly recommend Honda North.

honda 2015

Mar 23, 2015

My experience was great and worth the time to waiting for the right car,the perfect dream i wanted and i found that dream car here at honda north with amazing help i got form this worker and his advise towards a deal made me have the best experience here at honda north the only place you can actually make a good deal at.

nmccarthy

Mar 22, 2015

I can't say enough how wonderful and friendly the Staff at Honda North are. I have never had a bad experience at Honda North.I took my Honda Civic Lease in for an oil change and windshield wiper change. The Service Department went over in detail what they had done and everything looked great but was asked if I was interested in talking with someone about possibly looking at some numbers on a 2015 Honda Civic Lease to take home today. I did and drove home with a new lease in two hours! Everything was perfect! The manage Steve even came over and thanked me and I told him when I walked in here 3 years ago I had the same great experience as I did that day! I told my sister in New Hampshire about Honda and she too went to Honda in Portsmouth area and now has a Honda and with great service! Thank you Honda North!!

Kathy Duggan and Greg Heppner

Mar 22, 2015

Thanks to Dave Clifford for making our buying experience so enjoyable. He was friendly, honest and knowledgeable . We'll be back!

A new car owner

Mar 21, 2015

Dave Clifford made this a positive purchasing experience. He has an easy style and does not pressure. Everyone at Honda North was great to deal with.

bl

Mar 18, 2015

I brought my car in for an oil change and an inspection sticker. Job was complete with no hassle in under an hour. Thank you.

DavidSBoulanger

Mar 18, 2015

Danvers North took a Title Deposit which has not been refunded; we are extremely disappointed w./ the performance of the Dealership and would not buy another Honda from them again. As a 3-time buyer of Hondas from Honda North, they have showed deceptive Sales Practices and my wife and I are contemplating suing the dealership to return our deposit.

Linda

Mar 18, 2015

My only complaint about the service I received is how the service department handles appointments. If I make an appointment, my car should be a priority over any other cars regardless of whether or not the customer is waiting. This is not what I experienced on my last visit. I made an appointment first thing in the morning (830am) to get a brake inspection among other minor things. I decided to leave my car since I figured it will take more than an hour. I expected to hear back from the service agent within an hour on the status of my brakes. Around 1pm, I decided to call the service agent because I hadnt received a call. I found out they still hadn't looked at my car because they were taking care of other cars that people were waiting on. At about 3ish, I finally received a call on the status of my brakes. I was happy to find out my brakes didnt require replacing and so my car was ready for pick up. If my brakes required replacing, my car probably would have been there up until closing time. Basically, I had to wait 7 hours or so just to get a status on my car. This is unacceptable especially when I made an appointment first thing in the morning. Why make an effort to make an appointment and arrive there early, to only have your car sit there while other cars without an appointment are taken care of. This defeats the purpose of an appointment. I recently scheduled a service appointment at another Honda location and my car was ready for pickup an hour later. This is the kind of service I expect to receive.

Ferncroft

Mar 17, 2015

I recently purchased a 2015 Honda CR-V from Honda North. The Sales Associate who assisted me was Stephen Messner. I found Steve to be very courteous, helpful and knowledgeable in answering all of my questions. He was also especially very thorough when he went over and explained all of the details of my new vehicle with me. I will definitely go back to Honda North for my future auto needs due mainly to the professional manner and expertise shown by Steve Messner. He is a valuable asset to Honda North and it was a pleasure to do business with him.Sincerely,Dan Rich

dgreen

Mar 16, 2015

My experience with Honda North of Danvers, Mass was excellent! Due to the care of Peter Andersen who made buying the car a learning experience as well as an enjoyable one. I have not had a new vehicle in over 30 years and I was very apprehensive. He put my fears to rest while guiding me through a painless, flawless process. Each step of the way was a pleasure and I had my vehicle the very next day. Because of him I look forward to dealing with Honda North and I will share my experience with all my family and friends.Sincerely,David GreenTopsfield, Mass

D. Donahue

Mar 15, 2015

My service rep was Pat. My car was in for an oil change and a sticker. I also knew I needed tires and wanted to make sure I received the same Dunlop tires that were on my car when I bought it brand new. Pat confirmed what tires I had and made sure they were in stock before I left the service area. I had done the research and knew what price was reasonable for the tires and was pleasantly surprised that they right line with my research. Thank you Pat for all your help!

Len

Mar 15, 2015

I was very satisfied with the service. Of Honda North service center. All employees were very attentive and the work was completed in a relatively short period of time.

jthaskell

Mar 14, 2015

Warning lights came on as I was coming home one night, and I brought it to the dealership the next day. The problem was traced to corroded connections on my hybrid's battery in the trunk. Rather than replace the harness, the service tech cleaned the connections and then repositioned them so that water in the trunk won't corrode them again in the future. This was a very helpful suggestion, saved me a lot in not having to replace the harness, and will hopefully prevent this from happening again.

Tom M

Mar 14, 2015

Honda North has taken good care of me and of my 2008 Ridgeline. They've made a couple of important adjustments and done all they promised as included in the purchase deal. I particularly appreciated the suspension of the $50 charge for the insured repair on the steering pump line. I question whether the problem should have been found on inspection prior to the sale. I'm a good customer now! The busyness there is a testimony to the good service provided. There was some confusion about a box on the inspection report checked in error but it was cleared up promptly and prevented an unnecessary trip back to Danvers. Thank you.

Gap Pallazola

Mar 13, 2015

Express service is always a pleasure at Honda North. They do a very good job checking all the components with the oil/filter change. I especially like the car wash. However on this particular visit they vacuumed the front but not the back seat area. That was kind of surprising to me. Otherwise another good service visit. thanks.

davidcorle

Mar 11, 2015

I had a good experience, I'm happy with my purchase. The salesman made me feel a little rushed and guilty about wanted to look at several used cars though. I wish the finance department had been a little more thorough going over the truth in lending documents. That document was breezed right over without any explanation of what the total price was that I would pay for the car. I wasn't extremely impressed by the detail job done on the car before delivery either but it's not a big deal.

OverchargedByDealer

Mar 11, 2015

The cost of the exact same service at Direct Tire was less than 1/2 the cost charged by Honda North. The dealership charged $331 of labor for changing the oil, 2 filters and changing the differential fluid, in addition to the charge of $155 for parts. Whereas, the exact same service at Direct Tire was quoted at $220. I can not see how Honda justifies these inflated charges, and I will not be going back to them for any service.

Lisa Young

Mar 9, 2015

Thank you to David Clifford our salesman at Honda North for making our purchasing experience for my mom and I so wonderful! We appreciated your patience,honesty and hardwork!

Cgreen

Mar 7, 2015

It goes back to three years ago when I purchased my vehicle. There was a rumbling in the brakes and steering wheel when I applied the brakes on the highway. The pilot went in for at least 2 check ups for this reason and I was told nothing is wrong, yet no one drove in the car with me to see what I was feeling. Another time ( this would be the third time dropping off the car for this reason, AGAIN!) the service guy told me that I need to give it time because I am driving a truck and it has that kind of a ride having bigger tires and all. So off I go again, not feeling safe to drive with my children in it but I have to trust that honda knows what to look for because I don't. Well, I just dropped off my pilot because the check engine light came on, and the vtm light. This time I mentioned the same rumbling sensation in the brakes and this time someone got in the car with me and took a ride to see what I was talking about. The mechanic told me he thought it was warped rotors! Great! I've been driving three years with warped rotors because honda north didn't do their job right and now they want me to pay for the rotors when they should have found the issue three years ago when it first occurred. The service person, Mike also told me that my rocker arm engine switch was why the engine light came on and that it isn't covered under my power train warranty. So I said do not touch my car and I will pick it up and have my mechanic fix it. He said well, they already did an oil change. Ok, here's your 50 bucks cause you did work to my car when I said not to but whatever at this point. I am irate at this time now. Then 20 minutes later, Mike calls me back and how convenient that when I say I'm picking up my pilot, they miraculously find that the engine switch is covered by my extended warranty. Crooks is all I have to say! First it's not covered then 20 minutes later it is, all because I wasn't going to have my work done there. I will be writing to the owner of this honda north dealership because this is completely ridiculous and not good business. Better business bureau, yeah right! So end of story, they give me a slip that states all the work they want to do and it is for 2800 plus. My fabulous mechanic ( not at honda north) fixed everything they listed for 1400! That is exactly why Crooks is a great word for these people and I'm out all of that money when my rotors should have been fixed when I first drove the car off their lot! I am going to do everything in my power to make sure my friends and family and anyone I come in contact with to never ever go to honda north! I will prob never get my money back for something they should have repaired the first time I drove the car off the lot and had this issue but the satisfaction of people not going there for service or to buy a new car, makes it all worth it!!!!!!!!! And I keep getting call from some lady about my service experience and how they would like to discuss how I plan on getting the things they listed fixed on my pilot! I will never be back to this dealership!( I was asked to remove a comment so i did and therefore, what I want to say about how terrible this dealership is, I cannot say, so in heat case, anyone who reads this should know exactly what I would want to say!) I am beyond angry irate, you name it! Oh and one more thing, when I asked the service person why it took three to four times for someone to say it was warped rotors and how they couldn't figure this out three years ago when I bought the pilot, his remark was " I have no idea, I don't know what to tell you!" Really! That's all you have to say to a customer, didn't even look back at the records to see how my vehicle was dropped off for the same reasons. Robbers and crooks is what they are!

Amd29

Mar 7, 2015

This was my first time going to a dealership and leasing my first car on my own. I was very nervous since I have heard so many horror stories about dealerships and the stress involve with buying a car. Cheryl was the sales woman who helped me throughout the whole process and made my experience one I will always remember. She was genuinely excited to be a part of my first car purchase. Cheryl took the time to make me feel comfortable and confident with my decision on leasing a crv exl.

marina623

Mar 7, 2015

Excellent service provided by Evy Borges, Eric Thorner and Paul Desrosier. All very friendly and attentive to my needs. I would definitely recommend Honda North to other buyers.

Sree

Mar 4, 2015

The salesman who worked with was knowledgeable and patient with answering all our questions. I would recommend this dealership to others. It was a nice experience.

WendyD

Mar 3, 2015

From our initial meeting through financing, I felt like the team wanted to find us a car we loved at payments that we would be able to afford and be comfortable with. The Saleman seemed to know every car on the lot and was able to break down our criteria from an initial conversation and guide us to the perfect car for us.

jmartens

Mar 3, 2015

My wife and I stopped in at Honda North a month ago to check out a Pilot. The salesman we worked with was very knowledgeable and took the time to over the car, the difference in trim level, and to go over all of the features. We did let him know that we were looking but we could not make any purchases. He understood and never put any pressure on us to "sign on the line". When we left we decided that we would return to make the purchase. We ended up going back last week and worked with Dominic to finalize the sale. I have been to many dealerships and this was the first time we left one without feeling overwhelmed or pressured into making any purchase on day one.

Broderickcrew

Mar 3, 2015

Car alerted me it was time for a service. Called Honda North made a time convenient for me, dropped car off and within the time given it was done. The service bay was full when I dropped car off but still got my car done in the time I was told when I made appointment. Highly recommend Honda North!

JOANBunny

Mar 1, 2015

Ihave been a customer of Honda North for more than 15 years. I have been leasing my Honda Accords for that amount of time. Every three years I am very anxious to get my new Honda. Each trade in has been an easy transition. Each new vehicle has been a pleasure to enjoy a few new or improved freatures.. Honda North will always be MY dealer. I hope to have another great experience with my salesperson, Peter Andersen. This knowledgeable and pleasant person was outstanding. I look forward to many years doing business with Peter....Joan Chiasson

Johngogolos

Mar 1, 2015

As always, I received excellent treatment and customer service when I visited Honda North. The service personnel greeted me with a smile and were very accommodating despite how very busy they were.

srh7009

Feb 27, 2015

The service advisor was excellent and ensured that the service was just what I asked for. She did not push unwanted services on me, but, did recommend a future repair that I expected and offered a written estimate for those repairs. She contacted me twice by phone to communicate the repair status and when I could pick up the vehicle. Altogether, it was a pleasant experience. I was impressed.

Maureen O'Brien

Feb 27, 2015

Welcomed by Timothy O'Keefe......who was well informed & Very cordial & polite & answered all my questions with extreme professionalism. I must say...Excellent Customer service. He quoted me a "time frame " for getting the job done & he was accurate in every way.!!!!!! He introduced me to the Enterprise car rental person....Jason (I think)...??? who was also informative & gave excellent service. I not only needed the 30,000 mile check up...but also had a non functioning windshield & and rear window windshield washer......(the receptacle that holds the washer fluid had cracked...possibly with the cold & was noon functioning. ) I did not expect to pay $200.00 ++ to have it replaced & repaired....but ...not too safe to drive without the ability to wash away dirt & debries from the road...& make driving visable. I need to return for car cleaning & detailing...as there was not time to accomplish that on 2/26/15...and also an alignment ..... Thankyou Honda North for Great Service and politeness & accommodating my time needs ..as I'm a nurse & had to get back to Rockport & get ready for my next 12 hour shift..

James O'Connell

Feb 27, 2015

Pat Zollo was my service representative. One of the best I've ever worked with. I found him to be very helpful and attentive. He made me feel welcome and took the time to walk me through several service options in a very professional manner and gave me a thorough review of all work accomplished. I will try to schedule all my service appointments with him in the future. if possible. Their waiting area is roomy, clean and comfortable with a cafe feel, complete with free internet to help pass the time. Got a free cup of coffee (good) too, while I waited. Jim O'C from Middleton

TreeRex

Feb 26, 2015

I brought our (Honda North bought) 2014 CRV in for its first oil change. I was in and out in less than 30 minutes, free soda, WIFI, and comfortable chair to relax in. Every experience I've had with Honda North has been exceptional.

Barb

Feb 26, 2015

I went to have my car inspected and the service rep discovered that my registration had expired. He renewed it right there for me online and saved me the afternoon of waiting in a long line at the registry.

davenjo21

Feb 25, 2015

As always, excellent customer service! Even though I was only there for my state inspection sticker, every visit (big or small) is treated with the same high quality customer service and attention to detail. Truly a #1 service location for my Honda.

SRG

Feb 24, 2015

This was my 2nd visit to Honda North in several weeks because my car wouldn't start on several very cold days. On the first visit, a battery check was done which apparently did not indicate any weakness in the battery at that time. The tech on that day did not seem inclined to do any further diagnostics and sent me on my way. I returned several weeks later due to the same problem (car wouldn't start) and at that point, it appeared that I DID need a new battery. It was just a shade over two years old so it was still under warranty and the dealership replaced it without charge.

barbara24

Feb 24, 2015

I tried to trade in my car here was the worst experience of my life. I was pushed off to Jay who immediately had an attitude because according to him people don't turn in leases 6 months early. Apparently there is a lot of xxxxxxxxx about not renewing or buying from Honda and I felt it. He had no idea what he was doing, threw tantrums several times in the 10 minutes I was at the dealership. He grabbed a pen out of my hand, basically threw a phone at me when I asked to speak with Honda corporate.I left the dealership outraged, but had to then return to sign paperwork. I talked to Gus a sales manager and told him of my awful experience with Jay and Gus proceeded to put me with Jay AGAIN! Jay gave me paperwork to sign for payments I had already made. I obviously refused to sign a contract for money that I didn't owe. He took the paper and tore it up! Literally in front of my face. He had me sign another odometer reading piece of paper work and sent me on my way. The dealership refused to turn in my plates even after all of this!I will never be buying/leasing anything to do with Honda in the near future. Jay should not be interacting with the general public- he looked at me as if he wanted to skin me alive. It was by far the most disturbing experience of my life.

JeannineHelen

Feb 24, 2015

I am satisfied with the work done. My only qualm is that is in the future, your employees should be more accurate with the wait time. I told the person who took my car that I had to be in Fall River at 1:00 and asked him what the wait time would be (this was around 11:20). He told me 1 hour. An hour had passed, and I checked in with the cashier, who politely checked the turn-around time for me. I was told it would be another hour. I didn't realize that the work I needed (an oil change) could wait, b/c my dashboard said "oil life" and I wasn't sure how long that would last. I had to drive to Fall River and back. I ended up missing my appointment because of the inaccuracy I what I was told and wasn't told. In the future, employees should be completely up front with customers, especially if we let them know we have to appointments to make.

emerica1979

Feb 23, 2015

I brought my CRV in for servicing and found the entire experience to be great. I would highly recommend this dealership! Thank you Honda North!

ozzie

Feb 23, 2015

This winter has been a nightmare for driver. I have been a commuter for 45 years and have never had a flat tire while commuting. In the past 3 weeks I have blown 2 tires: one was mild enough to go flat in the parking lot but the 2nd was a blow out on the high way. In both cases, I waliked in off the street and these guys took care of me in minutes. The first was just to replace the tire. The second was to replace the tire, repair the wheel and give me a full alignment. The adviser kept apologizing for taking so long but I hadn't been there for more than 2 hours. I felt more than happy to, literally, walk in off the street and get the 2 major problems resolved that quickly. I don't think this would have happened elsewhere. They also checked the front end for any damage from the blow out. I drove out with the knowledge that my little CRV was ready to put it through it's paces. Thank you

adrimonty

Feb 21, 2015

We had a great experience at Honda North. Ed was polite and knowledgable about the Fit. He found us the exact color and model that we wanted!

Mark

Feb 21, 2015

This visit was for a service recall to the fuel pump on a Honda Odyssey, which you must go to the dealer. The service was done correctly and on time. The car did smell like fuel for several days following the repair, but the service folks explained that this would occur ahead of time. The negative is that they "inspected" the car while there and gave a list of "repairs" that should be done. This is always a red flag. Included in the list was a repair to the sway bar and the bushings needing replacement. In 30 years of owning cars I have never heard of this issue. I took the vehicle to my mechanic (someone I trust) and after inspection he stated there was nothing wrong with the sway bar and he has seen several other instances of Honda North recommending the same for other customers. He referred to them as "add-ons" The car did need new brakes, which I had done for 1/2 the cost elsewhere...including parts not in the original quote. My warning to others going to Honda North, buyer beware as repairs "recommended" are not always needed. You may want to price out the simple repairs elsewhere to save your wallet some shock.

DAA1980

Feb 20, 2015

I purchased a new 2015 Honda Fit and a few days later I noticed a piece was missing from the area of the gear shift stick. When I went in to get my inspection sticker, the service department quickly addressed my concern by ordering the missing cover. I was in and out within 30 minutes with my inspection sticker and a copy of the order for the missing part.

robinf

Feb 20, 2015

My oil change took only twenty minutes and they changed the wiper inserts as asked (as well as vacuumed the interior). Great work and a great price!! However, they didn't come to get me. I noticed my car parked outside after another twenty minutes (according to the time stamp on the completion paperwork) and asked for it. He was a little swift in handing me my paperwork, but maybe out of being embarrassed because he forgot me (and didn't think to apologize for the delay in getting me). They weren't particularly busy. Mistakes happen, but an apology would have been nice.

abcdefg54

Feb 20, 2015

I went in because my car had a recall on it for the airbag- I was expecting them to just check it out and send me on my way because I would have to come back once the part was ordered, but they replaced it right then and there. They said it would take an hour but it probably only took about 30 minutes!

Brian

Feb 19, 2015

Steve Messnor was great! Very knowledgeable about the car and it's features. Steve was very thorough when we picked it up, particularly helpful in synching up our phones.

bcyr1959

Feb 19, 2015

Service Advisor Tim was excellent. Another gentlemen, who's name I cannot recall, went over the multi-point inspection. I frequent this dealership whenever my car needs service or repairs.

ajl369

Feb 19, 2015

As a first time car buyer, I cannot say enough good things about Honda North, especially Ed, who sold me the car. He understands the meaning of customer service and was a pleasure to work with. The general manager and financial team were fantastic as well. I would recommend this dealership to anyone! Make sure to ask for Ed, he is great to work with and values for you as a customer. Thanks, Anthony

Rachid

Feb 18, 2015

Sean and his manager Guy were knowledgeable professional and friendly with great attitude.I would deferentially recommend Honda North to friends, family and co workers.Thank youRachid

Jd01

Feb 18, 2015

The staff was very helpfull and friendly. I felt comfortable talking to them and they did not try to push me on anything I didn't want. I ended up spending a little more than I had planned but I got exactly what I wanted and the staff made the process nice and easy for me.

spike

Feb 17, 2015

I was very pleased on how fast i was greeted by employee the name of Lucky with a big smile in his face, he was so courteous and friendly that I thought he was the supervisor. I have never being treated that nice except when I was purchasing my new car I was treated really nice by the General manager Joe, he is one of the best example to look up to learn how other should be treated and that everyone is equally important not matter how you look like. I think Lucky made an impart on how I feel about Honda service, I went to change my oil and I had an issue with my radio and he was so helpful, he took the time to help me with it. I hope I "lucky" again and hopefully the managers see how great he is and put him at the front line in customer service since he is so good at it. I am very happy with Honda.

Len

Feb 17, 2015

Our visit was quick and friendly, all our questions were answered and this was our third Honda Civic that we have purchased from Honda North. Ben Katz was very helpful and got us through the process as painlessly as possible.

barbaraikes

Feb 15, 2015

I needed to have recall work performed on my CRV at Honda North. All went well at "no charge."The service department was attentive and professional. I was completely satisfied.

whitsey3

Feb 14, 2015

Every one was running around, no one said anything to me in Service for 15 minutes - which isn't normal. All I needed was inspection sticker and someone to check my battery. Finally someone assisted me, got me going and a bit later finished. Car running perfectly!

dorman4

Feb 14, 2015

It was very quick and friendly. The only thing was it was difficult to drive out of the garage when the plow trucks were piling snow in the middle of the road.

MCM

Feb 14, 2015

We got a great deal and fabulous service when buying our new Honda Pilot! Peter Andersen went above and beyond to make sure my daughter and I understood how everything worked. Loved that he had me practice with the back up camera! Honda North also gives back to their community which makes then number 1 to me!

newleaseonlife

Feb 12, 2015

I have a few friends who drive the CRV and they all spoke so highly of them that I decided to check them out. I just leased a 2015 CRV from Honda North and was very satisfied with the service that Garrett Dube gave me.

fmagararu

Feb 12, 2015

Honda North always make me make my decision to buy a car from them quickly because of their way of showing that their care for the customer. Gas and Ed make me feel that they will do all they can to give me the best price. If I know some one that planning to buy a car I will definitely recommend to go to Honda North.Thank you Gas, Ed and Honda North for your helpFlorante Magararu

Bonnie

Feb 10, 2015

My experience with both my salesman and with the financial loan officer was superior and one of my best experience buying a vehicle that I have had. Would absolutely recommend the dealership to others.

joliver

Feb 8, 2015

Thank you Jay Giampietro; you were the BEST salesman ever and I really appreciate your help and honesty. The Service Dept. did not do a good job of explaining the problem or the length of time it would take to get my inspection sticker . As a result, I had to come back another time to get the sticker. Jay handled the situation with great diplomacy and followed up each time with me so I had a good idea of how long it would take and what they were doing. Originally, when I first had the problem and got a Rejection sticker, I called and left a message for Brian Laskin. It took him THREE days to return my call. NOT GOOD customer service!! It is impossible to call Honda North and speak to anyone directly; I am always put on hold or told to leave a message. I hope you really read these suggestions. Jocelyn Oliver

barbaraly

Feb 8, 2015

SRS light came on in my Honda Civic and brought it to Honda North. BEST EXPERIENCE!! From beginning to end, every member of the service team were extremely courteous. I would highly recommend Honda North!!

Allison

Feb 7, 2015

My fiance and I purchased a preowned SUV from Dave at Honda North. He was extremely helpful and patient, probably the nicest car salesman I've ever dealt with. He took us on two test drives and walked us through every option on the vehicles. The sales process was completed quickly and we drove our new vehicle home the same day!

KIP

Feb 6, 2015

Again, I was very pleased by the service and facilities. Staff are always polite, professional, and efficient.

GAK102748

Feb 6, 2015

Excellent dealership that strives to keep their customers happy and coming back!Honda North has been very professional and the service department has been very efficient and prompt in communicating back to me and discussing repair options and what is best for my vehicle.

Rosie010

Feb 5, 2015

We have purchased our last 5 vehicles from Honda North. We have used their service for all of them. We have never been dissatisfied. Vic is our favorite Service Advisor and always pleasant and helpful. We plan to purchase another car from them soon.

Deacon

Jan 31, 2015

Went from a potential brake job to a new car... couldn't be happier with Honda North and their employees. Would recommend both service and sales without hesitation

Shasta

Jan 31, 2015

Ed was great .!!!! The only bummer was one of the managers had mentioned to me that the car I wanted was available in black but when I went to purchase it it was not available. I would have preferred a black car. Other than that all was great:)

Ipswichite

Jan 30, 2015

17 yr customer.. Happy with service as usual.. Clean comfortable waiting area.. Weak coffee.

cahills4

Jan 27, 2015

I have been dealing with Honda North since 2001 and I would never go anywhere else! I have even called them from out-of-state for service advice and know they would never steer me wrong!

FitFan

Jan 24, 2015

Highest ratings once again from this long-time customer. I know I can always rely on the service center at Honda North. Thanks very much!

Kathy Oneill

Jan 23, 2015

I called ahead to see if I would need to make an appointment for an oil change, and was pleased to hear, and to be reminded, that an appointment wasn't needed. While waiting in designated area for oil change, a staff member spoke to me to inquire about the service needed, and informed me of the anticipated wait time, which I appreciated, The service took less time than I anticipated; meantime, waiting area options are convenient, with complimentary beverage appreciated, as was the option to purchase food while waiting. Staff were friendly; I appreciated the overview given of checks that were done on my car while my car was being serviced. We'll done.

Jude Nixon

Jan 22, 2015

My visit to Honda North was not my first. I had been there numerous times before, and have always been impressed with the quality of their repair service. However, this time around it was purchasing a new Honda Accord Sport. I was greeted with care and warm, asked about what I wanted to drink, and every question received the utmost importance. The negotiations for the car went better than expected (absolutely no haggling, in part because I prepared well), and we closed the deal in two days with another three or so waiting for the car to be picked up. I left not with the car I thought I would buy, but with the right car for me at the moment. I was also leaning to an Acura, but the Honda and service there easily convinced me otherwise. Overall, the experience was one of the most enjoyable one I have had in purchasing a car.

FlipFlopGirl

Jan 21, 2015

I bought my car here in September and the entire process was handled smoothly from beginning to end. I just brought it back for its first oil change/service last night. I got a free drink and relaxed by the TV while waiting for the service to be completed. The service was quick and they even vacuumed the inside and washed the outside!

anisol

Jan 21, 2015

Linda was great! Very helpful and patient! The car seems great. However, there are many options to learn. We're still experimenting. I'm sure we'll be back for some additional help!

Cg68

Jan 21, 2015

Conrad was great to work with. He was very easy to work with, responsive, proactive and friendly. We had a great experience. Thanks very much!

Flamota

Jan 20, 2015

We were shopping around for a new vehicle, got good reviews on Honda and we were looking to get a van cause we have a baby on the way..Got a bunch of calls from a bunch of dealers around our area, but for some reason the price on Honda North was good. So we decided to give them a try.As soon as we walked in we were treated like we were home by one of the salesman his name is Jonathan Rennicks you know what, never had such a good service in my life, this was one the best experiences dealing with a car purchase.He made it hassle free and we went home with the car we wanted.I'll recommend Honda North to anybody that needs a new vehicle and Jonathan went above and beyond to make sure we were happy..Thank you very much..Cris and Karla Mota..

msktman2

Jan 20, 2015

I came in on a holiday, at 3:45, for a new inspection sticker. I pulled right in and was on my way by 4:30. The time was just as quoted and what I expected. My only comment is that even though it was only in for an inspection sticker service, my car was obviously heavily coated with salt from very recent snow/ice activity and although the car wash was operating, it didn't get a wash. I didn't expect an interior cleaning but a quick run through the wash would have been appreciated.Thanks,Bill Clemens

Marsha

Jan 17, 2015

We had a most positive and rewarding experience at Honda North with both Dave Moran and Peter in the business office. We would highly recommend the dealership to a friend

kmesmiles

Jan 17, 2015

Vic is great to work with. She listens to what you want done to your car and will answer any questions you may have after the work is completed. I've worked with her almost every time I come into Honda North, and she has been great every time. Efficient and always personable.

Sue

Jan 16, 2015

My first oil change with the 2014 Honda Civic was free, so that was very nice. When I arrived they said it would be about 45 minutes to one hour waiting time. About 30 minutes later my car was ready so I was pleasantly surprised and pleased with the turnaround.

sonimit

Jan 16, 2015

We had the opportunity to work with Ben Katz on the purchase of my new car. He and Peter, the business manager, were both professional and went above and beyond to make our experience a great one.

nope121212

Jan 16, 2015

i scheduled my appointment on line, and needed a new passenger side mirror. well, they have to order the mirror, and it takes a day to arrive, but no one looked at my appointment request until later tuesday, so it was too late to get in time. I had other service that needed to be done so i kept the appointment. Kyle was my service man and when I mentioned it to him when he was checking me in, he put an order in for the mirror, rented me a car, and kept my car overnight so I would not have to come back a second time to get the work done. my car was ready the next morning by 10am, and i was all set. what started as me being annoyed with on line appointment making ended with me being a very satisfied customer.

abelmonte

Jan 14, 2015

Arrived for 20000 mile service without appointment. I used the Express Service line and was immediately greated. It took only a minute to be written up, got my coffee and had a seat un the tv area. It was only about 20 mins before they came and got me. Great experience.

June

Jan 11, 2015

This was the second time in a row (and with a month) that my scheduled service did not have the parts needed.#1 appointment on 12/20 this was scheduled online atleast a 2 weeks before the day of the appointment. I needed 3 new tire as suggest after my last oil change. Got to the appointment and there were no tires. Could come back on Monday but I was traveling. Scheduled second apointment right there on the spot. Also got a follow automatic call reminding me that I had missed this apointment--- I was really mad about that call. To not have the parts for a scheduled appointment and then get a call saying I missed it. Not good.#2 appointment on 1/10 scheduled in your office as stated above. Arrived and agian did not have all the tires! Fortunately your mananger on duty was able to get the part later in the day and get me a rental. But seriously I think you have a major logistics problem on your hands. (Everyone I spoke to was very nice and no complaints other than a focus on the football game)

Arleighk14

Jan 10, 2015

The reps in house are great - friendly and efficient. The phone reps- not so much. After my phone experience was expecting trouble when I arrived but Vic was great!

Firsttimebuyer

Jan 6, 2015

Excellent place to buy a new Honda, clean facilities, courteous staff and prompt service. The salesman and manager worked to make a great deal. I ended up buying a car when I only came in to browse after test driving two models. Our salesman was knowledgeable and kept us updated throughout the process.

jdust3000

Jan 6, 2015

Unlike other dealerships I went to; no games, no bait and switch, just friendly and knowledgeable salesman (Zack Mzaouakk) who was extremely helpful. As a former business owner, I recognize it is employees like Zack that build your reputation and long term success. It is evident that they are in this for the long haul and want to earn your trust and continued business rather than break an individual sales profit record on a single vehicle at your expense.Very happy with my new Pilot and very impressed with Zack-highly recommend him.

wmack

Jan 6, 2015

We bought a new 2013 Civic from Dominic Rubino in May and when we decided to get another new car came right back to Honda North and Dominic to buy a 2015 Accord.

Hona Loyal Customer

Jan 5, 2015

My whole family loves Honda North. Bought my first Honda Accord in 1989 and have been loyal since.

Dlinskey

Jan 5, 2015

It was efficient and done in a very timely .manner. The staff are all professional and treat patrons with patience and kindness. For me Honda North in Danvers has been nothing but the best.

vince65

Jan 5, 2015

Oil change, tire rotation + multi-point inspection--all done in a reasonable amount of time on a busy Saturday morning. Thanks for the good service!

Chr012863

Jan 3, 2015

I brought my 2011 Accord in for 60K mile service. I was promptly greeted by Tim O'Keefe. He explained service, offered coffee/refreshments, gave me my rental voucher all in less than 5 minutes. I was told car would be ready by 4pm, but was actually ready at 1pm. As in all service done by the "dealership", there is a little attempt at up sell for additional "maintenance", but for the most part a great experience! I have purchased 4 vehicles from Honda North since 2000 and have brought all for scheduled maintenance and oil changes to this facility. All service advisors are friendly, knowledgeable and polite. Overall, a great experience. If the prices were lower, the experience would be even better!!! :)

Matt Kula

Jan 3, 2015

Vicki Migos was very helpful and knowledgeable about the car. She didnt pressure me into things i didnt need and allowed me to basically build the car i wanted and couldnt be happier! Id like to thank Vicki for her service amd for getting me in the right vechile that i wanted and could afford!

BellaY

Jan 1, 2015

It was an excellent experience overall .. It was for a 15,000 mile checkup .. very satisfied with the experience just thought that $300 was kind of a lot to change tires, oil, fluids, etc. but I guess things are more expensive these days .. I do love my CRV .. and the people at Honda North are very nice ... overall it was a good experience.

BernerPal

Dec 31, 2014

Took our CR-V to Honda North Express service for a slow leak in a tire. Even though they were having a very busy day, they fixed the tire quickly. On this and other occasions, Honda North Service has been very helpful, professional, and friendly.