Honda Cars of Rockwall reviews

LSB

Dec 20, 2015

I had some very valuable assistance from Keith McFarlin in helping me deicde which vehicle would be best for me. I bought the CRV and am very happy with it. The dealership facilities were very nice, accommodating, and comfortable. Chris Shaw explained the paperwork well and was very helpful. Everyone I talked with at Honda Cars of Rockwall was very courteous and helpful.

Joy Stotts

Aug 15, 2015

i highly recommend speaking with Richard Branch when looking to purchase your next vehicle at Honda Cars If Rockwall. He is very professional and answered all of my questions. Visit with him TODAY!

Brittany

Jun 6, 2015

Being a single woman, I knew the process would not be easy. Long story short, I went in a couple times looking to purchase a new car. I dealt with Art in new car sales. He flat out lied to me. Tried to bribe me with a "free" cruise. Called me every morning for a week before 8:30am. Shoved "his" insurance lady on me. Would not wish this experience on anyone.

India Tchango

Jun 3, 2015

Mr. Vince was my sales person, this man was so awesome, kind, and nice, they say that is what sales people do to get there sales, but I don't believe that was the case with Vince.

Content Owner

Jun 2, 2015

Emailed inquiring on a 2015 CRV EXL letting them know that I did not want to be contacted by phone. Wasn't interested in multiple phone calls from multiple people. Alan Williams respected my wishes and we only talked by phone when I called him. That was my main reason for coming to Rockwall. Other dealerships we dealt with either didn't read my request or chose to ignore what I wanted. I don't think the price was significantly lower than others but the customer service is by far worth the drive from Arlington. David Oden helped us with the paperwork and there was never any pressure to purchase anything extra. Noticed a small wrinkle in the window tint on one of the windows and I was told they would take care of it. Brought it back without scheduling an appointment not realizing that the tint guy wasn't there due to the holiday. Even though that was my error Lawrence Curry helped to ease the pain with a tank of gas.

Angie Allen

May 21, 2015

I have been a Toyota buyer for years and the level of service at Honda of Rockwall made me proud to join the Honda family! It was the easiest experience I have had in years and they delivered on every promise and well exceeded expectations. Very little back and forth and they treated me as an educated buyer each step of the way. I would highly recommend the salesperson, Cart, to anyone looking for a solid fair deal and a ton of knowledge. He was phenomenal and I will be sending anyone I know to see him. The sales manager John was also incredibly patient and fair and looking to make deals based on how the customer wants vs the olden days of the car business where is was their way or the highway. Keep it up guys!!! You made my new accord experience outstanding and I will always appreciate the time you took!!!

VR

May 19, 2015

I was on the market for new 2015 CR-V, and I sent a quote request to this dealership among others. Almost immediately I was contacted by Jeremy Bilbo, who, from the first e-mail, showed his exceptional customer care skills and anticipation to the customer's needs. He explain everything to me in highly timely and professional manner. Also, he went extra mile to make sure I'm getting the price and options I want (and I really like that price). I also received follow up emails from Lawrence Curry, and Sean Hodges. They both showed their concerns to my satisfaction. To me this is the sign of great customer service. Thank you so much for having such a great team.

puplover

May 18, 2015

My experience with this dealership was wonderful. I live over 2 hours away, but chose this dealership because they offered the best price by FAR! We were able to finalize a lot by phone, therefore there were no "surprise/hidden" fees. Once I arrived, I think I spent less than 2 hours there (including a test drive, all Q & A's, & finalizing all paperwork), which I believe that is great! All staff was very courteous, and the place was so clean.....even the bathrooms were IMMACULATE! Overall experience was great!

Rick Campione

May 8, 2015

the people there made this an outstanding experience in buying a car

Honda Odyessy

Apr 18, 2015

We have been researching a quality van that would last. The Honda Odyessy came out on top. The next step was to find a dealership and then grit your teeth for a visit. I always felt that the process of buying a car was worst than going to the dentist. Anyway, the guys from Deliverymax ,which is a company that markets new car dealerships, recommended Rockwall Honda for its high quality customer service and low pressure sales. I was impressed from parking our old Expedition in their visitors spaces to the top gun general mgr (Sean). We were matched up with Richard Branch who did a great job finding us a 2014 Odyessy at a fair price. The facilities are clean and friendly from the show room to the service dept. My wife and I highly recommend Rockwall Honda. You will not be pressured. Just relax and give Richard a call. I think I will make an appointment for my Dentist now.

Toby

Mar 24, 2015

Customer service was great. We were in the market for a used car and Cyril helped us through the process and it went great! We purchased the CRV below market value so we got a great deal. The dealership is spotless. Looks like you are walking into the apple store !!!

Trent maxwell

Mar 22, 2015

Was very pleased with the customer service and the hospitality that everyone showed

mjm

Feb 16, 2015

The service manager professionally and courteously confirmed my diagnosis. They are friendly with the customers needs being the highest priority. The service bays are the cleanest I've ever seen. Thanks for the assistance.

Don and Sherri R.

Feb 16, 2015

My wife and I purchased a pre owned 2013 Hyundai Elantra from Honda Cars of Rockwall. Sales staff was very polite and courteous. We were able to agree on a fair price and financing was an easy process. I recommend this dealership if you are in the market for a pre-owned Honda or other make. Great ,no pressure experience. We traveled from Tyler for the fair pricing and great pre-owned inventory.

Rick

Oct 11, 2014

Quoted me an "internet price" that was $800 more than they listed for the exact vin number in the morning newspaper!

Suz D

Jul 29, 2014

I just bought my 4th Honda Odyssey and I had a good experience at Honda Cars of Rockwall. Manny helped me with my purchase and I think that he did a very good job throughout the entire process. He explained everything about the car to me and then followed up with a phone call to see if I had any other questions. When I dropped the old title by the dealership he answered all of the questions I had and showed me how to do several things that I couldn't figure out. I am very pleased with my new car and also with the dealership.

johnnapiranha

Jul 3, 2014

Be careful you check before you get your hopes up. They still have my dream car listed on here. It's a 2014 White CR-Z EX 6-Speed Manual with Navigation under $22K. There are multiple pix with white in the description. Only problem, the car is blue.

Upset customer

Dec 31, 2013

Bought a 2012 keyless vehicle.... And they only had the valet key. They assured me that they were going to order it that week. Nothing happened. I went and my sales person told me this had happened before, and not to expect my key. I bought the master key for $370 in another dealership. The manager called me and assured me that they were going to reimburse my money. Its been a month and i still have not received it. Dont go there! A basic request like a master key has been a really bad experience with that dealership.

Hery Ruiz

Nov 15, 2013

Good comunication with the salesman fast answer. I recommend this dealer.