Hoffman Honda reviews

EISENRUBEN

Nov 24, 2016

From the drop-off to the pick-up everything went smoothly. I got clear communication from my service rep. My car was ready when promised.

JSOTO77

Nov 24, 2016

They have a courteous , friendly, attentive and competent staff and service team. Tiana was great. A pleasure to work with and Janetta was nice too.

FBG

Nov 23, 2016

Work in the car took a little longer than anticipated however, Robert Gorski kept me posted of the progress and was apologetic for the delay.

ADC0317

Nov 22, 2016

I needed an oil change on my 2015 CRV. It was easy to schedule an appointment and when I arrived, they were ready for me. The waiting area is well maintained and my car was serviced promptly.

AMN391

Nov 22, 2016

Charles & staff were very helpful in helping me lease my first car! I needed something reliable & rather quickly, and Charles made sure everything went smoothly.

EVAN.LANGLOIS

Nov 22, 2016

The Staff at Hoffman Honda was excellent to work with. Our service advisor was extremely helpful and is certainly a reason that we will come back to Hoffman in the future.

PJS459

Nov 22, 2016

My daughter and I thought it was a very nice warm showroom. We felt welcome and non hurried. Charles did a great job and so did the rest of the staff at making sure we felt at home. It didn't feel like the crazy rat race you usually are in when buying a car it was calm. They took excellent care of us!

Sjr

Nov 22, 2016

I have a great experience at Hoffman Honda. Kevin, my salesman was extremely helpful and made the process quick and easy. I would recommend seeking him out if you are looking to buy a car from Hoffman.

CARYNJOYCE

Nov 21, 2016

Mr. Gorski was delightful and an excellent communicator. He is an excellent representative if Hoffman Honda. Too bad that I can't say the same for the sale staff.

DEN

Nov 21, 2016

Outside of the cost a relatively pleasant experience. Decent PCs and the phone recharging station is a nice touch. The service person (Janetta) was as very professional and pleasant.

Lcam21

Nov 21, 2016

Thank you so much Kevin Reyes! Thanks to him I finally was able to get the car I have always dreamed of having! He was so great and his personality was just what I needed at this big time in my life! He was awesome and got me riding out the same day! I recommend him to anyone looking to buy used or new or even lease! Thanks so much!

FINNDOG22

Nov 18, 2016

Our experience was excellent Jeff Berselli is a knowledgeable experienced salesmen who listens to your needs and will find the perfect vehicle for you ..Paperwork was a breeze with Mathew Seselski

SHARONSM222

Nov 18, 2016

I received excellent service within an hour of having an emergency with my car. I am new to the area and they could not have been nicer or more accommodating for me. Dan was especially friendly and helpful. The best service I have ever received for my Honda.

Terry

Nov 17, 2016

Kevin Reyes was knowledgable about the car we were looking for. He was pleasant, customer focused and responsive. He made our experience in buying a new car very easy. I would highly recommend him as your salesman at Hoffman.

RPWALCOTT

Nov 16, 2016

High quality experience facilitated by my service adviser on our 2012 CR-V. Efficient, courteous, friendly, and very knowledgeable. She also searched online for a brakes coupon and found one, saving me $50. Janetta is approachable and competent, a pleasure to deal with. Alan, our salesman for a new CR-V, was very thorough, thoughtful, and competent, with a dry wit that my husband and I appreciated very much. He was able to answer all of our questions, and his walk-through of the car's computer system was most helpful.

BPSEAGLE

Nov 16, 2016

I needed to lease a CRV and needed to do it relatively quickly. I had a particular number in mind for a monthly payment, mileage and term. I was able to do better than expected thanks to my salesman being swift with the numbers. This is not the first car I have bought from Hoffman and I am glad to report that this experience was equally satisfying to all the others.

KIDPERSON30

Nov 16, 2016

Everyone was really nice in the service dept. Dan was thorough and pleasant, the shuttle drivers were both so nice to talk to. The service was fast and efficient.

KRIShondacivic

Nov 15, 2016

Brought my car in for my first oil change it was fast and efficient. Janetta was great to work with and I will be working with her in the future on all of my service needs regarding my car. Honestly never had a problem from sales to service and that's why I always come back to Hoffman.

civicminded

Nov 14, 2016

Called in because my car was ready (oil change and new tires). Waited 15 minutes for someone to help me. (Anthony had to because the representative that processed us to begin with was out to lunch.) Tried to submit tire rebate online but my Invoice does not state "paid in full," as required by the tire company. (I asked for a zero-balance invoice when I left, but was told I would not need one.) Called two days later for a zero-balance invoice. Asked me to come in and get one hand-signed. They could not email me a copy. Hoffman does not print zero-balance invoices. Service rep claims there are no scanners anywhere at Hoffman, so he could not even sign or stamp "Paid" and scan it and email it to me. Sent me an email stating paid in full and for the tire company to call Hoffman with questions. Insisted the rebate would go through without submitting what the tire company requires (zero-balance invoice). Representative turned curt and told me to stop worrying, that he would credit my account the $70 rebate himself if the tire company did not approve it. When I dropped the car off he quoted me $120 per tire to begin with, then he looked the tires up on the Hoffman site to find out about any rebate offers and the tires were priced at $110.50. He quickly went away from the screen, but when I asked, "Were the tires cheaper there?" he said, "Yea, let me call about that." Called someone who was obviously unhappy that the representative had let me see the lower price. "I have no choice now." Clear to me that I was going to be charged the higher price had I not seen the lower price on his computer screen. Was not a pleasant experience.

H_SMITH6167

Nov 14, 2016

Waited forever for an oil change. Wasted 3 hours for a 30min service. Once the car was done, I continued to wait for another 20 mins and had to find someone else to let me pay and get out of there. Everyone was nice but way too long of a wait.

JGLICK4

Nov 14, 2016

Robert was extremely helpful in letting me know what work needed to be done for my car. He also got me the best price he could.

PM

Nov 14, 2016

Very prompt and efficient service! The service advisor handled all my queries very well and got the car ready before promised time. The car was washed well. I would recommend that it is dried also as it leaves water spots.

ReekW

Nov 14, 2016

Too long of a wait for a scheduled oil change, almost 1 and a half hours. I don't have my car washed because it always comes out with water spots all over it, and the chairs in the waiting room need to be cleaned. Sounds like I'm complaining but overall I do like the dealership.

ajpesola

Nov 13, 2016

Always great servIce at hoffman Honda! Thank you once again! Fast, friendly, and professional you couldn't ask for anything more! Thank you very much!

LCORBIDGE

Nov 13, 2016

I was very happy with my salesman, Alan Katz, at Hoffman Honda, he was very helpful and not pushy. He answered all my questions and returned my phone calls, he made purchasing a new vehicle easy.

PAT.KITTREDGE22

Nov 12, 2016

I went in for an oil change and they found a problem with my seat belts . They would not go off in an accident. They where under warranty from Honda. My service person was excellant

stabb44

Nov 12, 2016

I was incredibly satified with the attention to detail those at Hoffman Honda showed me - it made for a really enjoyable experience. Everyone involved was terrific.

DAVIDFR2323

Nov 11, 2016

Great dealership, I'm very happy with the overall experience. Fair and honest prices. I wouldn't go anywhere else. Definitely will be back. W

DDESROC

Nov 11, 2016

I had a battery issue on my 2013 CRV. I replaced the original batter two months ago and found the new battery drained one morning. I googled the problem and found other CRV owners had similar issues that could be traced back to a software bug with the "battery management" system. Brought the car in and they updated the software under the Service Advisory for free.

GRICEMOM34

Nov 11, 2016

Good customer service!!!! Having a loaner car was great my day was not interrupted she to not having a car ! Wish the hrs were later I work till 530

JESSRBSLAYER

Nov 10, 2016

Awesome service but takes awhile to buy a car. The Honda was cleaned and gased up. The went over what I had after purchasing the car.

PROPPUSHER64

Nov 10, 2016

Very enjoyable, as usual. Bought my car here and , with a few exceptions, have had it serviced here and have not been disappointed with the service. Nice group of people.

BEAUTYBYDARCY

Nov 9, 2016

I went to Hoffman unsure about the exact car I wanted, they helped me narrow down my choice based on my family size & safety needs. I told them my price range & what I wanted my payments to stay within & they found me a perfect certified used Honda CR-V. Their sales associate Charles Inojah was super accommodating during this experience! I would say that Hoffman Honda & their staff went above & beyond to help me get into a more reliable vehicle within my slightly credit challenged past.

GERBIL56

Nov 9, 2016

This is our 6th purchase from Hoffman which speaks for itself about our pleasure and confidence and trust. Jeff was friendly efficient and very helpful.

JAYJAY0810

Nov 8, 2016

The staff at Hoffman Honda AVon are always very friendly and helpful. I have purchased my last 4 vehicles there and will continue to puqrchase all of my vehicle needs at Hoffman.

RICHARDFARRELL

Nov 8, 2016

david biolo was very professional,told him what I wanted including color,he found the car I wanted and the price range I was willing to spend,we closed the deal last week and had the car the next day,thank you rich farrell

Soxfan52

Nov 7, 2016

Hoffman serviced my car quickly and efficiently. The cost was as promised, and my car was ready for me when promised, all washed and ready to go. My service adviser, Rob Gorski, was very efficient and a pleasure to work with.

TVAC0324

Nov 7, 2016

The Best Service imaginable, their main concern is customer satisfaction! From the first call to this company to leaving with my brand new 2016 CRV in less than 48 hours. I have had awful luck in the past dealing with pushy, arrogant car salesmen that leave you feeling like you got robbed. A big thanks to sales rep David Biolo and manager Matthew Samselski. They were both very trustworthy, knowledgeable and acccomodating in getting me the car of my dreams at the best price! The whole process was quick and painless. I have had awful luck in the past and was sick of getting ripped off and taken advantage of. Thanks again Hoffman Honda A++

ANYA

Nov 7, 2016

I feel like you are always fair and honest about what my car needs. Janetta goes above and beyond and always makes me feel like an old friend.

COLLEENSHEA0

Nov 7, 2016

I was very pleased with customer service that I recieved in addition to the excellent service performed on my car. I would recommend to my friends

ABBAIER

Nov 6, 2016

Janetta was very professional in presenting to me other maintenance that needed to be done to my car. She was very helpful, thorough and detailed.

3JASPER

Nov 4, 2016

wish I had bought my last car here, in lieu of shaller, Hoffman has shown a great improvement in their service and attitude during the past two years. but your prices are still at least 35 percent higher than most of the other dealers for parts and labor.

E3GRK

Nov 4, 2016

Didn't try to talk me into something that I didn't need. I will have the extra items that were suggested, completed next time I have the oil changed.

HREHBERG

Nov 4, 2016

The service was great ,but when I got my Bill I was upset over the high Labor Amount . It took most of my Soc. Sec. Check to pay for it . I hope that I don't need anything done for a long time .

JUDITHPURNEY47

Nov 4, 2016

I brought in my Honda CRV for an Airbag Recall replacement. I arrived early, but my vehicle was taken into service right away while I waited in their comfortable lounge. It was ready within an hour as promised. Everyone was very friendly, professional and efficient. Although there was no charge, this service included a whole car walk around inspection with a printout (there were no issues) and even a complimentary car wash.I highly recommend Hoffman Honda!

sara27

Nov 4, 2016

We had a factory recall and a few other services needed for our mini van. It was a very extensive visit - everyone we worked with was extremely professional and VERY helpful! They made it VERY clear what needed to be done - what I could wait on - clearly what the costs were etc. Janetta was SO helpful and very clear - thankful to be able to work with her.

Satisfied Customer

Nov 4, 2016

Anthony Audia was helpful and friendly to work with. He went over the Service Report with me. He answered all my questions and made my Service visit pleasant.

Nicole

Nov 2, 2016

I was in the market for a larger family size SUV. I was in between a few brands and settled on the Honda Pilot. It had the nicest and most comfortable interior, a beautiful car! Hoffman Honda was fantastic to work with.

LEELORI724

Nov 2, 2016

Whenever I bring the car for service, I have effortless time and work to worry about. Rob is very friendly and explains what is needed if anything to the car. Very appreciative. While waiting for my car I went into the showroom and looked at some of the new cars. When I returned later that day I bought my wife in and she feel in love with the new civic hatchback on the showroom floor and purchased it!

4F3RWGDMJ

Nov 1, 2016

Hoffman Honda is a little out of the way for me, but I am very glad I went. Sales rep Jeff Berselli, and fiance manager David Ezedine made my vehicle purchase smooth and painless. We discussed my needs and arrived at the right car for the right price. A pleasure to work with people who listen to my needs rather that pushing some vehicle on me. Thank you Jeff, and thank you David.

dew

Nov 1, 2016

Our experience was extremely positive Michael Cutrone was our salesman He's congenial conscientious & efficient Michael continually strives in giving his best to the client our over all experience was great From Michael's coworker Jeff Berselli who has delightfully taken David under his wing to the Financial David Ezedine everyone succeeded in making our experience at Hoffman Honda of Canton an over all positive experience Thank YouGeorge & Diane Withee

JONDEMPSEY76

Nov 1, 2016

Had a decent sales experience. Picking up the car was a mess. Sales numbers did not match what was quoted, lot of waiting for people to sign paperwork, copy of driver license missing and forms not signed. Again, overall an okay experience but not great. Was able to get a very competitive price.

Andy

Oct 31, 2016

Drove up without an appointment on a Saturday afternoon needing a new battery and new set of tires. Dan was prompt and helpful. He helped me pick a set of tires that would fit my needs and told me exactly when the car would be ready. I walked across the lot to Best Buy to browse and the car was ready when promised.

CRODEWALD

Oct 28, 2016

I sat in the waiting room an extra half hour because the service receptionist mispronounced my first name and never bothered to use my last name when yelling out that my car was ready.

Jvicente

Oct 28, 2016

Charles and Brian made the car shopping/buying experience very easy. They listened to my concerns and needs and offered suggestions. They wanted to make sure I was happy and made the right decision for me and my family. I would highly recommend coming to Hoffman Honda for your car buying needs.

KAPPALKAMAL

Oct 28, 2016

I appreciate the genuine interest by the manager to take care the customers complaints and solve it. I would love to come again here. Infact I take my VW car also to hoffman honda as they educate the customer with true care.

Amy

Oct 27, 2016

Our contact person was easy to get hold of, careful to make sure that he understood what I was describing (even had me check what he wrote down for the mechanics), made a real effort to communicate all the possibilities and our options moving forward, and was clear about costs. He made it easy to make choices, and my car is certainly running smoother since the mechanic(s) worked on it.

CAFITZ3

Oct 27, 2016

Anthony, service person, and Steve, driver, went out of their way to make my first experience with my new car great. Anthony made sure recall work was done and had my roof rack installed even though the appointment was only for an oil change.Great ride to and from work and very prompt.Thank you.

CAUGER2

Oct 27, 2016

Jeff was great to work with. Very knowledgeable, helpful, and not pushy at all. Would recommend him to my friends and family. Thanks for you help Jeff!

DOYLEL0

Oct 27, 2016

We went in to talk about of end of lease options. We worked with Jeff Berselli. He was excellent. He was very knowledgeable and extremely easy to work with. He walked us through our options and we decided on leasing a new CR-V. We are very happy with our decision and would highly recommend Hoffman Honda and Jeff Berselli to anyone.

DVIOLANTE

Oct 27, 2016

I brought my 2012 Accord (which I purchased at Hoffman's) in because of damage to my sun roof.While driving to work my sunroof exploded without reason, and showered me and the inside of my car with broken glass.Janetta Marrero & Jim Berube really took care of me, Jim provided me with a loaner car, and ordered the parts right away to fix it.Janetta stayed in touch with me through the whole process while they waited for my insurance adjuster to evaluate my vehicle.Both Jim & Janetta were awesome towards me through the whole ordeal, and I would highly recommend the Hoffman Honda Service dept. to family & friends.Janetta had service clean my car inside & out, so when I picked up my car it looked awesome, another added touch in which made their service that much better.

LJAFFRAY

Oct 27, 2016

Thank you to David for his helpful suggestions, knowledge of products available. It has been a great pleasure to work with such a great company. Second key should have come with the vehicle, but I was able to get one made with Robert Gorski.

TOOFERGIRL

Oct 27, 2016

David was great, not pushy, friendly, down to earth and didn't waste my time with any distracting sales pitches for something I didn't want or couldn't afford. Although he didn't deliver my car (it was his day off) Honda worked around my really busy schedule and connected me with Michael in his absence, who was spunky, friendly and outgoing. Loved both those guys!

STEVE.WHITTEMORE

Oct 26, 2016

Dan was great...in/out in less time than promised...with a car wash!looking forward to our next interaction with Hoffman Hondathank you

TERRIKUCIA

Oct 26, 2016

I have always had wonderful experiences with the service department. They check everything and give complete results. I suspected something was wrong with my car and they checked it out. They could have told me it was broken and replaced it but they inspected it and told me it was fine. Very honest.

TRACY_GARDNER

Oct 26, 2016

It was great, very attentive to t our needs and we were informed all along what our needs were.Robert is great, and we will be back

H_HURD

Oct 26, 2016

Dan Covalli is our go to employee; efficient, friendly, takes care of our family Honda's, and feel confident he will take care of us; no worries.

BUTTERFLY629

Oct 25, 2016

We were very pleased with everyone we dealt with at Hoffman Honda(and always have been).Every employee, Charles and Matt, and Brian were more than accommodating, knowledgeable, and just a pleasure to work with.

MDURKIN1

Oct 25, 2016

Always professional. Upfront on work to be done and cost and you do not have to wait long. Willing to give you estimates on future work and how soon parts can be ordered.

NPHAN2012

Oct 25, 2016

I spoked with Jim the service manager. He helped further the situation and was very understanding. Definitely will be back for more service on the car. We have four cars service from family members in our household here with Hoffman in simsbury. And have been going here for service needs since 2004.This is my second Honda car so technically five cars service here at Hoffman since 2004.

B.MACKEY

Oct 24, 2016

Service advisor was very helpful, professional and was easy to work with. He kept me informed as work was completed. There is an issue with the battery and we are addressing it with this advisor. I am confident an answer will be determined. It is our hope Hoffman will do the right thing once a solution is determined. This battery issue does not change the fact I was very satisfied with my visit and the service advisor I was assigned, Robert Gorski.

ENOAKAED

Oct 24, 2016

Great customer service, friendly environment with excellent wify services, overall clean and professionals ,my second time going for a oil change satisfaction perfect on time fast service

JAYBARTO

Oct 24, 2016

Was greeted warmly , all staff was helpful. Oil change and car washes. Good value for the price Service advisor was professional and very competent. Recommended

KATHVM

Oct 22, 2016

I received excellent service for my Honda Pilot. Robert Gorski explained all proposed service in great detail beforehand for the 100,000 mile checkup. I would highly recommend Hoffman Honda.

CAG2016

Oct 21, 2016

Attentive, personable employees. Responsive, informative & efficient. It was pleasure to deal with them. I've serviced my Accord with Hoffman Honda of Avon since we moved here 3 years ago and have consistently had a good experience with them.

MAIL4ROBYN

Oct 21, 2016

Thanks to Dan Covalli, who was friendly and efficient, when I took my 2016 Accord in for service. Hoffman Honda service makes customers feel appreciated.

PRISCA.JONES

Oct 21, 2016

Very professional, friendly, well organize the workers are great wait time was short and the waiting area was comfortable with coffee TV and a charger.

EMIN.BASIC

Oct 20, 2016

Great service and service rep Janetta explained everything and did so in a very courteous manner and not the typical pushy and rude method. Highly recommended!!

CAROLEE1961

Oct 19, 2016

Every time I go back to the dealership for service or maintenance I am greeted immediately and they are very efficient. I would highly recommend this dealership. I recently moved to MA and will continue to travel to CT for maintenance at Hoffman Honda!

GREGORY_GOLINSKI

Oct 19, 2016

This is my third new car purchase from Hoffman Honda. I have always found that the buying experience is smooth and fair. Also the service department is excellent.

HappyCustomer

Oct 18, 2016

Had great service. Highly recommend Hoffman Honda. They are upfront and honest with their repairs and costs. Very accommodating. Will use them again in the future.

pandolfi

Oct 18, 2016

My daughter asked me to get her oil changed while she was away. I didn't have an appointment. I arrived and I was warned that it would be about a 90-minute wait. I chose to wait. I sat for a matter of seconds before I was beckoned into Janetta's office. She filled out the paper work for an oil change and the time flew by. Before I knew it, the car was ready. It took about 90 minutes as promised, but I spent much of the time looking at the new cars in the showroom.

dashinay21

Oct 17, 2016

Jim B in the service department was very helpful and responsive. Jim responded to me in a fast, friendly and respectable manor. Great customer service.

GER193

Oct 17, 2016

Excellent attention to problems, quick responses, accurate estimate of wait times; loaner available for longer service needs. Highly reputable and recommended, esp. Janetta! Will continue to use Hoffman Honda even though it takes me an hour to get there! I only hope that they remain the same in the future. Have switched dealerships (and from Toyota to Honda) several times as "familiarity breeds contempt" or maybe just greed and ineptitude take over...not so with Hoffman or Honda, so far. As a female who's been buying my own cars for over 30 years, I've had many "off" experiences in the past, mostly with Toyota! ;)

JK

Oct 17, 2016

I have purchased cars from Hoffman Honda and use their service extensively for multiple Honda vehicles that I own. They are always professional, do excellent work and the car is ready when promised. Janetta is a model of efficiency. She explains the work to be done and gets me back on the road as quickly as possible.

JSTREFF01

Oct 17, 2016

For the 3rd appointment in a row, a simple oil change managed to take over 3 hours. I do not understand how a 30 min process can take so long. I scheduled an appointment for 1pm, dropped the car off and it was not ready for pickup until 4:30. To make matters worse, our sales associated never called to check in or give us an ETA on when it would be finished. We had to call her and leave multiple voicemails that were never returned. This seems to be a common trait with the sales associates at this dealer though. Additionally, I'm not even sure that they actually inspected the vehicle for other maintenance issues. Normally, we would receive a pamphlet that outlined fluid levels, brake pad status, etc and we did not receive that this visit. Our vehicle is also undergoing the oil consumption test, or at least I thought it was. It does not seem that these oil consumption test readings are being recorded every time we come in. I was recently in for a test on 9/16/16, yet the last recorded date according to the system was back in June. How are they supposed to correctly diagnose if the vehicle is consuming oil if they can't even record the tests properly?! I was originally told that I needed to come in for 3 visits, at every 1,000 miles. I am now on to my 6th visit I think and it seems that the process keeps getting started over and over.

lileb

Oct 17, 2016

Enjoyed my first service at Honda and hope to have many more!From the moment you drive your car in for service until the time it isdone, everyone makes you feel very special.

FLYNNSU

Oct 14, 2016

My first visit to Hoffman Honda for service was nothing short of wonderful. From the moment I drove in, I was greeted with warmth and humor by Mark, which was refreshing. Especially being a woman, we sometimes, sadly, experience a tone of condescension within the auto repair atmosphere, but not here! I immediately felt appreciated for my business and welcomed as a new customer. After checking in, I was greeted by Robert Gorski, a Service Advisor, who was just as friendly & personable. He quickly took all my information and assessed my service needs and made recommendations for future maintenance to keep my car performing well. After a short wait, when the work was complete, Robert came to inform me, get me paid and on my way. I am very pleased with my experience at Hoffman Honda and would definitely recommend their Service Department to friends and relatives.

BARBH

Oct 13, 2016

The people in the garage where I dropped my car off, for service, were prompt & friendly. Tiana was very professional & helpful. Great customer service. I would go there again.

Dr. Zeeshan Ahmed

Oct 13, 2016

Honda Hoffman is one of the best Honda dealers in US and Europe. I had great experience of dealing with them in the past and like before it was great now as well. Taking this as an opportunity, I would like to pay special thanks to Mr. David Biolo (Brand Specialist) and Mr. David Ezedine (Business Manager). Mr. Biolo helped me in locating and buying my dream car. He is a very nice person and he took good care of my request. Mr. Ezedine worked with me in finalizing business details. He is a very professional person and helped in getting things well done.I highly regard Mr. Biolo and Mr. Ezedine's efforts and thank Honda Hoffman for business. It was a great experience.

FINNDOG22

Oct 13, 2016

Came in for an oil change and bulb replacement. Discussed problems with Robert from service. While waiting i walked into show room and meet Jeff we looked at an Odessy. Great experience.

RICHA

Oct 12, 2016

Very helpful and took good care of me when I went in to lease. Eric was friendly and was willing to work with my needs.

RN2016

Oct 12, 2016

Great experience, great customer service. I would highly recommend this dealership. David was helpful, informative and made car buying less stressful. He also made himself available to questions after the sale.

COSTPER.ALINE

Oct 11, 2016

In my entire life I've never seen a Dealership that is worst than Hoffman Honda. I bought a truck, they took 2 weeks to deliver it, my salesman never called me, they only faxed my paperwork to my insurance company because I had to call them 4 days after the purchase to remind them to do it, they told me they would deliver a car 5 days after the purchase and they did it 2 weeks after. Always when I tried to call them no one was available. Finance manager is so irresponsible and unprepared. Seriously, they are the worst and seems to have no clue how anything works.

MAJID.SAEED333

Oct 11, 2016

Very helpful people I recommend Hoffman great place specialy Mike he is a new guy but his service is very awesome I m enjoying my new car

MARSHALLVHALL

Oct 11, 2016

Ms. Matos handled my needs quite well. She explained everything perfectly with explicit detail and with speed and no wasted verbiage. Quite professional. Took less time than I expected (I was waiting on site).

ALAZINSK

Oct 10, 2016

I went for oil change and tire rotation. They did not try to push other work on me. The service advisor was understanding of my needs.

DLA06060

Oct 10, 2016

Tiana provided excellent service! She was great to deal with every step of the way along with other members of your staff. I will be definitely taking my Honda here for all of my service and when I buy a new Honda it will be from Hoffman

MARYBETHFRITZ

Oct 10, 2016

I had an appointment for an oil change, but found out that I needed a few more services while I was there. All of the services were explained to me, and I felt better (even though the time would be longer and the bill larger) knowing that my car would be taken care of and properly maintained. Luckily I brought a lot of work to do while I waited, and there is a nice area to get work done in the waiting room. Every time I have been in for service the staff is always friendly and helpful.

TFTAMT

Oct 10, 2016

This was a recall repair that was supposed to take 1/2 a day. But it only took about 1 hour!Janetta was very friendly and knowledgeable and took care of us quickly. She also confirmed that we could get free touch-up paint, which we did at the body shop after the car was repaired and washed. The body shop representative (not sure of his name - sits just inside the door) was also prompt and courteous and took care of our needs in just a few minutes.

TAPRESCOD

Oct 8, 2016

Had to return for 2 new tires and an addtional rotation, After having a tire rotation a month ago. Problem: Hoffman didn't catch the tire issue the first time; and they couldn't match Town Fair Tires total price of $523.00 for the two tires.

SALMAN83

Oct 7, 2016

I had a stain on my front passenger seat on my Honda Civic. I have Simoniz coverage that covers any costs incurred on fixing stains and dents, however I was not sure of how this process will work. I called a Hoffman Honda and was transferred to Janetta. She guided me on what to do and immediately expedited the process. She coordinated with Simoniz on my behalf sent over the required documents and set an appointment for me. I dropped off my car at Honda and did the job for me. Janetta was professional, friendly and provided excellent customer service. I am a satisfied customer.

WALTERLASLEY

Oct 7, 2016

Outstanding service and courteous professional staff. Hoffman Honda is our go-to service provider for all of our Honda Auto needs. When a friend or acquaintance asks where they should service their Honda, without hesitation I always say "Hoffman Honda".Thanks Hoffman Honda!

Former Acura Customer

Oct 7, 2016

Had a great experience with Hoffman Honda. Have been very disappointed with Acura dealership, so tried Hoffman. Anthony was a pleasure to deal with; although the service was expensive, I felt like it was a fair price.

JLM

Oct 7, 2016

Anthony Ausia and Jeff Berselli were very professional and explained succinctly what procedure was being applied to comply with the subject recall. It was provided very timely while I enjoyed a rest period in their service lounge.

JMJA

Oct 6, 2016

Anthony Audia was professional, timely and pleasant to work with. Costs and service required were explained beforehand. Work was done on time and car was ready and washed.

TRINITYPRINTING

Oct 6, 2016

From the time I dropped my sons Honda Pilot off . It went with out a hitch. Jeff was on his way home and stopped and took the time to see that my car brought into the service department correctly . The next day I received a phone call from Tiana . We went over my needs and concerns with the Pilot. When it came time to pick the vehicle up . Tiana did a great jobmaking sure everything was done right before giving the car back.Excellent job all the way around thank you.

NKOVALESKI54

Oct 4, 2016

Expeditiously checked-in by Jeff and escorted to Anthony's office. Jeff is always friendly and courteous.This is the second time I have dealt with Anthony. He is always very professional and personable. I am comfortable working with him. I never feel pressured to have to do more repairs than necessary with Anthony. However, he will always, in a nice way, suggest and/or recommend what other repairs might require attention in the not too distant future. He is a good listener and takes the time to answer any questions I might have.

SUE.JOSEPHSON77

Oct 3, 2016

My service was quick and efficient from start to finish! I would recommend this dealership to friends. The waiting area was clean, tidy and cheerful.

DOYLEL0

Oct 3, 2016

My experience at Hoffman had always been excellent! I am very happy with the service and the time it has taken to perform. I have been given honest and accurate information.

al_agliaolio

Oct 2, 2016

Received courteous service in a professional manner. Found the waiting area somewhat drafty but, other than that everyone seemed well mannered and the waiting area and restroom were clean.

CTREMCO

Oct 1, 2016

Clean dealership, thorough follow up from the service advisors, competitive pricing, gave me a loaner which made it so easy, good communication throughout the process.

SAM123

Oct 1, 2016

I came in to Hoffman Honda looking for a new car. I had a good experience and found the process fast and efficient. The sales rep I working with was Simon and I would recommend him he was extremely helpful and knowledgeable.

DALY_B500

Sep 30, 2016

Anthony was very personable and professional. The work was discussed and then done quickly and without problems. The car was returned clean and ready to go.

DOMROSA

Sep 30, 2016

Excellent Service. I was very happy with the Service Adviser and with the timely service of my Honda Civic. I very highly recommend Hoffman Honda.

GUILLERMO

Sep 30, 2016

I had a very good experience at this auto dealer. Great customer service and now I am enjoying my HONDA Accord 2017..I recommend Hoffman Honda for your next auto purchase.

JSELDNER

Sep 30, 2016

I trust the service department at Hoffman Honda. They are polite, courteous, prompt, and reliable. I don't feel like I am being pressured into purchasing service. Recommendations are made but not imposed. The work done is high quality. I like the technology and electronic communication. Janetta and Dan are two persons I had business with lately. I was well-treated.

BACISTEC

Sep 29, 2016

The reason for an excellent review is due to excellent interaction with the sales representative, Dean Walsh. He was knowledgeable, positive, friendly, respectful, instrumental in my decision, with no pressure.

Supreme Traveler

Sep 29, 2016

Came to Hoffman looking for a new vehicle and found exactly what we were searching for with a 2016 CRV. Jeff was very helpful and patient through the entire process. He even cleaned our old plates to put on the new CRV.

Wind in my hair

Sep 29, 2016

I am very pleased with my new honda CRV. Both Alan Katz and Brian Singer were very patient, helpful and responsive. We had never leased before and they were great with their explanations of the process.

SWAMI.SUBRAMANIAM

Sep 28, 2016

Excellent service, friendly, took good care of our needs, followed up well on our concerns and questions , did a good review of the car, pros and cons

ANEESHKumar

Sep 28, 2016

I had a 10:45 AM appointment. I showed up at 7:30 AM because of a change in my plans. They accommodated me on a walk-in basis. I waited in their lobby, and could use the wi-fi for my work. They finished the service, as well as a recall item, quickly.

DREWCOFFIE86

Sep 28, 2016

Came to change my rear brakes. Thought it would take some time but was done within a little over an hour. I was pleased with the job done.

EVASSAR27

Sep 28, 2016

Janetta always goes the extra mile for us. Our honda has had alot of issues lately and the service that she has given us would be the one thing that will convince us to consider buying another honda

DKLEINERTD

Sep 27, 2016

As always, the service was done quickly and definitely within the time frame specified. And I really appreciate the results of the vehicle inspection. The waiting area is very comfortable. Great experience

MAEDAZE47

Sep 26, 2016

2 days get through to service, person curt with me, 2 hour appt no resolve. Told come back if happens again cost of $120.00.

Jaime

Sep 24, 2016

Service associate was very nice and profesional. Although the service was pretty pricey, it was a very positive experience and the rep (Robert Gorski) was really nice and helpful

keepcivic

Sep 23, 2016

Especially appreciate the future recommended service alerts, car wash and free alignment check with each visit! Wish dealer had a TV noise-free waiting area.

LBLEVIN1957

Sep 23, 2016

I was provided with a loaner car and my car was ready early. Service specialist very helpful and polite as always. I have been having my cars serviced here for the past ten years even after I moved three years ago to the Rocky Hill area.

Lorrie

Sep 23, 2016

Service of my CRV was great and staff is very professional and had my car ready at the time I requested. Service and staff were great!

st1955

Sep 23, 2016

Dan Covalli is always a pleasure to deal with.As a long time customer who services 4 Hondas with Hoffman,I would say the primary reason is the respect and concern that Dan shows to my wife and myself.I have a non service issue that I would love someone in management to call me and we can address my concern.

TRANTER_CINDY

Sep 22, 2016

Anthony was very helpful and accommodating. Though I was not happy that I needed service so soon after purchase. He seemed to work with me to make it less painful.

Kristen

Sep 22, 2016

I called in the AM regarding some creaking noises coming from the the brakes of my Honda Pilot. They were able to take my car in shortly after I called. The technicians were not sure if they were hearing the same noise I noted initially so I went on a road test with the technician (Brian). Brian was very knowledgeable and courteous. Janetta provided a loaner car at that point since she was unsure if the repairs would be done before closing time. Janetta is a pleasure to work with. She is friendly and efficient and I always feel comfortable doing business with her. The necessary work was done in a timely manner and I had my car back (and freshly washed) before the end of the day. An overall great experience.

Andy D

Sep 21, 2016

Great service, extremely timely. I requested my car to be ready for 10 am but based on some additional findings they proposed either I wait on some items that weren't critical in order to get my car by my requested timeframe or perform all the recommendations then and the car would be ready ~2 hours later. Chose the latter option and they met the 2 hours as they indicated. Very professional staff, no pressure they just laid out the facts and explained everything in detail answering all my questions.

HMPECK2004

Sep 21, 2016

I came to fix the software recall for 2015 Accord, which originally supposed to be 30 min, but because of the Wi-Fi connection, at list what I've been told, it lasted an hour.

Tony R

Sep 21, 2016

A major problem occurred in acquiring our 2016 Honda Civic EXL with Navigation that would have confounded another dealership and, in the end, quite possibly have met with negative results. Matt West took the time to unravel the problem situation and layout a practical and effective solution. In no time at all, we were in possession of our car without an associated hassle of any kind. Matt was totally professional throughout the matter and made sure that we were fully aware of Honda Hoffman's promise to stand behind their sales and service promise. He most assuredly fully delivered during our time of need --for which we thank him!! Our continuance as a lifetime customer of Hoffman Honda remains totally intact as well as our recommendation to our family and friends that they always look to Honda Hoffman in regard to their car sales and service needs.

TC3POINTER

Sep 20, 2016

Hoffman had the exact vehicle that we were looking to purchase on the lot. As soon as we walked in the door we were greeted and started working with a very knowledgeable salesman. He listened to what we wanted and brought the car to the front of the dealer so that we could look at it and take it for a test drive. As we were driving he explained the features and the positive aspects of the vehicle. When we returned our salesman worked with us to get the car for a reasonable and affordable price. The best part was we were able to drive the vehicle off the lot the same day. We have been to many dealers prior to Hoffman and they were the only ones to work with us to get the best deal.

VDZENUTIS

Sep 20, 2016

They take their time to make sure everything is done right. I like the heads up they give you before you need your next part of the car fixed. They also give you the choice to fix it immediately. Everyone was also very friendly and helpful.

DAVE_HARRIMAN

Sep 20, 2016

Simon was helpful in getting us the car we wanted, at the price we wanted to pay.Unfortunately, the finance manager David Ezedine was rude, even laughing in my face when haggling over the price of an extended warranty. If you expect to keep people coming back, don't be so shrewd about your sales quota that you actually laugh at your customer's expense. A small action like that will go a very long way towards losing my business, and the business of several people I would have recommended to your dealership.The 4/5 stars of my review are for Simon Karikari. Dave Ezedine gets a 0/5.

AMAUBE

Sep 19, 2016

Brought both my Civic and Odyssey in for service in the same week. As always, the attention to detail is always present. Most often the vehicle is ready well before the expected finish time with the job exceeding expectations. When I have to wait, the waiting area is comfortable, clean and provides TV, some reading material and some hot beverages.

MMof4

Sep 19, 2016

I just went in to see the newer cr-vs because mine was 8 years old. No problems just not the latest bells and whistles. I was shown a 2016 and drove it but wasn't convinced I should make the move. I was given complete information including final price, trade in value etc. I left to think about it and returned the next day to buy. Everyone was fees and I already love my new car as much as I did my older one.

RICKY_REA

Sep 17, 2016

It was a good experience, Janetta is the best , she is very polite and friendly, the wait room is very comfortable, I recommend the service.

B.SARMUK

Sep 16, 2016

Dean Walsh. Great salesman. Great experience at Hoffman. I would recommend Hoffman Honda I am very satisfied with my trade in price and Ridgeline price.

JENLKIRKLAND

Sep 16, 2016

Service guys are fair and knowledgable. Usually service it prompt. Waiting area is very comfy. Need to have a way toknow when service guy is ready for you - sign up sheet or something besides stalking him outside his office.

JRJIDCOS

Sep 15, 2016

Gotta love a courtesy inspection and tire pressure fix after a warning light came on, a free estimate on a minor brake issue, and a courtesy car wash. Total cost: $0.00. Nice job Hoffman's! In a day and age where it's easy to feel nickel and dimed a little generosity goes along way

TERROSAFARM

Sep 15, 2016

I felt totally at home at the Honda dealership yesterday, and really enjoyed my experience working with the staff. They were very friendly and down to earth, and they did not try to push anything on me/sell me anything I didn't want. The quality of the work was great and timely.

AGABBA

Sep 14, 2016

Bought a 2017 Honda ridgline. The experience was pLeasant, productive, thorough, no pressure. Traded in a Honda CR-V. This was a very simple and easy transaction. I really enjoyed working with Mike and David. So far the ridgline is awesome.

BUNCHOBAZOO

Sep 14, 2016

Great service. Rob is personable, efficient and friendly. I appreciate that he gives honest recommendations on what my car needs - immediately and what can wait. He gives sound advice and connects with you as a person. He is a pleasure to work with. With Rob, I know that he will help get my car serviced right. Thanks, Rob!

CHUCKSHARONSTEPINA

Sep 14, 2016

Window etching should have been done properly originally on this new vehicle. Vehicle was in shop from Wednesday and pickup on Tuesday. Service report was INCORRECT. Stated wrong vin # input. Vin number was input correctly but glass was etched/smudged outside area of the vin number.

CRYSTAL.MORGAN62

Sep 14, 2016

I went to Hoffman Honda in Avon Simsbury and I was instantly treated like family I felt at home. Jeff Berselli and David Ezedine are the best they made sure I left with a car with the lowest payment ever.

Leslie

Sep 14, 2016

I'd been trying to get my airbag recall done through the [other] dealership where I bought my car...alas, calls not returned, parts not ordered, vague information... months passed.Then, I called Hoffman Honda service - what a contrast!! I got clear information about the status of the parts in our region, a commitment to order the parts, and voila - in a couple of weeks the parts were in, installed, and my peace of mind restored.I'm grateful for such clear communication, follow-through, and service. A terrific experience.

ALBANY_HARRINGTON

Sep 13, 2016

Always very easy and straightforward process. Clean, comfortable waiting area. Friendly staff. Several regular Maintence visits to Hoffman Honda and I do not have any complaints.

DANILAJANICE

Sep 13, 2016

Very good experience. Required emergency repair. Car dead. Rob, working with technician, determined new alternator needed. Part was available and had my car back by end of day.

EVCEEVICH

Sep 13, 2016

They treat you like a family member in all service aspects f. Your car will be very happy to be there. Thank you, Robert Gorski.

MATTHEWBSTANTON

Sep 13, 2016

I arrived at Hoffman Honda looking for a good used car, but left with a brand new 2016 Honda Civic. Jeff Berselli was very knowledgeable, and genuine. After looking through the options, he helped me settle on the best car for my needs. After intensive research, I feel like I paid a fair price for the vehicle.

MIX.KELSEY1

Sep 13, 2016

Fantastic service as always. I was out of there in less than an hour and was given a coupon for the oil change, so Janetta was a huge help to me.

Allenlovett2015

Sep 12, 2016

Came in to get tire fixed even though we did not buy it there. Very helpful and made sure we were happy before we left

SHIRLEY7672

Sep 12, 2016

came in for an oil change Robert is very helpful and very professional will always ask for Robert. Looking forward for my next service date.

PBURKE40

Sep 10, 2016

Every person I dealt with was helpful, upfront and professional. From my first contact by email with Jessica, the whole process was easy. Robert, the main person who worked with me, was knowledgable and prompt. I got a good price for my new car and excellent service. I would certainly buy another car from this dealership.

PISTOLPETE757

Sep 10, 2016

My overall service experience was very pleasurable. Daniel was very professional, he explained exactly what needed to be completed during the service and also had the vehicle ready as promised.

RLSKILLS

Sep 10, 2016

I felt really confident leaving my car and knowing I would be taken care of. I really enjoyed the whole process start to finish. I have another Honda dealership that is 2 miles from my home, but I prefer to come here! Excellent all around.

PieMan86

Sep 9, 2016

Janetta, does a fantastic job, She is the only one who I go too for Servicewhen I need service done to my vehicle. She is Enthusiastic in her job and straight forwardto the point if my vehicle needs more than an oil change, not some BS statement and adding 5 other things to the Automobile when my vehicle does not need it. Not like other Service Advisors who like to add things to the vehicle when I don't even need the service. I recommend Janetta to myfriends and family members who live in the area, who need service for their automobiles.Plus Janetta is very knowledgeable in doing her jobBruce M

REYNOLDS_HARRY_W

Sep 9, 2016

Anthony in service was great--solved my rear end noise and was so helpful. He worked with sales and me to come up with a tire replacement strategy that was fair and good for all of us.

DVD6529

Sep 9, 2016

Hoffman Honda provides friendly,and quick service. They do all in their power to make one's expereice a pleasurable one. Questions are answered in an honest fashion.

HOWARDB623

Sep 9, 2016

After recently purchasing a Honda Certified preowned vehicle, it became immediately clear that there were some issues that needed to be dealt with........I dealt with Janetta as my Service Advisor...one of the problems required a few steps to get resolved....Janetta followed the process through really well, getting the right people involved when it was needed....she kept me up to date with the progress they were making and the main problem was taken care of....I know it was a team effort and everyone involved was really helpful....they listened to what I was saying and cared about getting things right...

barbara

Sep 8, 2016

Very friendly, work done quickly and no charge (as expected). Received list of maintenance needed before winter and explanation of the problem with the inflater,( although that was not my question).

DEB_SOUCY

Sep 8, 2016

Very professional and friendly. Very informative when asked a question. Just had a oil change at this visit, but was very happy with the service.

JCURTIS205

Sep 8, 2016

I had an appt for an oil change and tire rotation. After about an hour and forty five minutes I tracked down my service advisor and asked what was going on with my car. He looked surprised that my car wasnt ready and went to track it down. It hadnt been washed yet and that was taken care of, It was a full 2 hours before I saw my car. My bill was comped which was very nice and Dan my advisor apologized for the delay, It has never happened before as I use Hoffman for all my maintainance.

LPETERS790

Sep 8, 2016

Came in for a recall appt. Greeted quickly as I drove in and was a very pleasant experience. Everyone I spoke to was very nice and professional.

MKWAGG

Sep 8, 2016

I received an internet price, which couldn't be beat elsewhere, prior to going to the dealership. Eric Diaz in sales was very knowledgeable and answered any questions that I had. I received decent value for my trade. Great experience and no complaints.

TMOMMA98

Sep 8, 2016

Quick service that I was able to wait to have done in a very nice waiting room. Everyone is very friendly and knowledgable. Dan does a great job!

AZHARMAK

Sep 7, 2016

Everything was great. I was nicely welcomed and maintenance work was performed to my complete satisfaction. I loved it as everything was done great. I will likw others to come to Hoffman without any reservation. Its a great place.

BZAJACK2000

Sep 7, 2016

Great experience they took great care of me with no appointment in less that an hour.I will tell all my friends about your good service.

Lou

Sep 6, 2016

From the moment I first called Hoffman Honda about a Honda Odyssey I was treated respectfully and professionally. When my family and I came into the show room we spoke with Jeff Berselli who was a pleasure to deal with. He knew so many details about this minivan and truly helped assure us that it is the perfect vehicle for us right now. Sarah Klass in finance was such a pleasure as well and so kind to our toddler, he just about wanted to stay and continue having fun in her office when it was time to go. All I can say is everyone from start to finish was straight-forward, kind, professional & knowledgeable.It's a very good group of people and it comes across as a positive place to do business with from the moment you walk through the doors.

Edith Pena

Sep 5, 2016

I trust Hoffman Honda with my car. I always walk away knowing that my car has received the best service. Everyone is pleasant and helpful.

LORIKEANE

Sep 5, 2016

Mr. Gorski was pleasant to deal with and knows his job well. He informed me of a recent vehicle recall which I wasn't aware of. The recall was fixed at the time of my appointment which I appreciated so I didn't have to come back and make another appointment.

LSTRAUSS317

Sep 5, 2016

Hoffman's is excellent in service. I will only go to Hoffman's for service. They are very good with the times that they are available for service. Hoffman is very accommodating.

MYBIGFATCAT3

Sep 5, 2016

Made on line appt....easy!From the minute the garage door opened...welcomed with a smile!My service guy Dan is always friendly.I never have to worry about my vehicles health because Dan is always on top of it.

PTOSCHES

Sep 5, 2016

Mr Gorski was wonderful to deal with. He knows his job and does it well. I would recommend him to everyone. Everyone I dealt with were more than nice to deal with. All were pleasant and friendly.

SFAKAS

Sep 5, 2016

Serviceman was helpful and provided great assistance. He answered all my questions aND provided a nice breakdown of services received for my vehicle to date.

WRWILLI955

Sep 4, 2016

I was looking for a Honda CR-V with more and the dealership worked with me to get me in a car that was acceptable to me. The employee I dealt with was quite friendly, courteous and appeared to want to be sure I was happy with the sale. He made the effort to return my calls and leave messages (very busy schedule). I would have given a higher score but the insurance card was not in my packet, thus delaying the enjoyment of driving my car (until I had time to call the insurance company, a second time to have the card sent to my email address to print out).

LYNNIEB1964

Sep 4, 2016

Each visit is consistent with friendly, courteous professionals. Everyone clearly explains the service to be provided, the length of time to complete the service, and easy completion of transaction.

Deborah

Sep 3, 2016

It is labor day weekend, and unexpectedly, I have a flat tire. I immediately contacted Hoffman because I trust that I will be taken care of, honestly and efficiently. Janetta Marrero, once again has given me peace of mind with her integrity and no bs service and expert auto knowledge.Trust is so important, especially if one is single and finances are tight. Janetta, since I have known her over the past five years, has been a stellar, in every sense of the word, ADVISOR, for me.Hoffman should be very thankful to have her as their employee.Sincerely, Deborah Netto

Bill39

Sep 2, 2016

As Labor Day approaches, it is only fitting that we recognize the excellent achievements and contributions of Janetta and the Hoffman Honda Service Department. My wife and I have been customers of Hoffman Honda for almost 30 years. We have bought all our cars from Hoffman and have had them all serviced at this dealership as well. Ginny and I were so thrilled when Janetta returned to the service department. Janetta is a true professional with extensive automotive knowledge. She throughly explains when repairs are needed on cars in laymans terms so that we can understand. Janetta is always upbeat, responsive and never misses even the smallest detail when our cars are serviced. We fully trust Janetta and feel totally comfortable in all of our dealings with her. Janetta is one of the main reasons why our household will continue to buy and service our vehicles from Hoffman Honda.

DONKS

Sep 2, 2016

From first phone contact, or experience was a straight "10". Wendy (phone contact), Alan (Sales rep), and Sarah (Financial rep) were all absolutely top shelf in the way they handled our many questions and concerns (we hadn't purchased a new vehicle in 30 years!)----and in their coordination of the entire process. Jim was a nice end-of-purchase help for last minute questions and link to future service needs. We would recommend Hoffman Honda without reservation to anyone who is serious about purchasing a new vehicle.

SUEMTHOMAS

Sep 2, 2016

I had a wonderful experience when I brought my car in for service at Hoffman. I was welcomed and given attention the minute I drove in. Janetta Marrero was so nice and a true professional to work with. While I was Sitting in the waiting room I was very comfortable. I've brought my car to Hoffman for service since the day I bought it there and would never think to go anywhere else.

chuck.claffey

Sep 1, 2016

Robert was not pushy, was very knowledgeable of the car and allowed me to make an informed decision. Throughout the two days to decide he allowed me and my wife to make the decision without questioning us on anything.

JAMESMOOR147

Sep 1, 2016

I have my 2012 Civic serviced by Hoffman Honda because they are professional, courteous, I can be confident that high quality parts will be used, and the repair will be done right. My most recent experience involved a problem that could not be fixed at this time because the problem could not be isolated. Rather than just replacing parts and hoping for the best (and wasting money), they explained the situation and will help me monitor things until it gets to a point where they can remedy my issue, I really appreciated that.

JANEVIA

Sep 1, 2016

I needed a replacement vehicle. Hoffman Honda was recommended to me. Everyone that I had contact with was very helpful and knowledgeable in helping me find my new vehicle, especially Simon K, my sales representarive. I ended up leasing a 2016 Honda CRV. I'm very happy with my vehicle.

Jeremy Mott

Sep 1, 2016

Dropped my Civic in at 7:15 a.m., and my service advisor called not long after to describe two problems -- but nothing that needed to be done immediately. You can wait, he said, but they'll need to be done next time."Can you fix both those things fast so I can get to a 9:15 a.m. meeting?" I asked. Yes, he said -- and then they did it! By 8:45 a.m., my Civic was ready to go, nothing waiting to be done, and I was at my meeting at 9. They got everything done in the time it takes to get an oil change at some other places. Thank you, Hoffman!

CHUCKSHARONSTEPINA

Aug 31, 2016

Our sales experience was great with Jeff. He was knowledgeable with the car we purchased. He also checked vehicle making sure it was cleaned properly. Enjoyed his humor.Chuck & Sharon Stepina

heatherjomeara

Aug 31, 2016

We had a new tire put on my 2011 Honda a month ago. That new tire was obviously defective and it basically went flat. I had to drive to pull over in a safe area and that really did the tire in and almost left me with damaged rims. Without question Honda covered the replacement tire and was so supportive. Dan educated me on how to get to the side safely and what to expect from a damanged/defective tire.Great job Honda, we have purchased 2 cars from them and get our service their routinely. So far we are not disappointed.

HENRY862

Aug 31, 2016

Mike B is great. Thanks to him for his help. He is knowledgeable, courteous and attentative. I would recommend that other customers work with him as well. Henry Wangt

KAYGOMEZ137

Aug 31, 2016

Everyone is always willing to help and they go over and above what they need to do for you most of them time (: thank you Anthany Audia (you the bomb.com) and Rob O for helping me out and dealing with me even when I was a pain in the butt. This place is great and everyone's always willing to help you out, they go above and beyond for you! Go Hoffman ??

CLARKIES87

Aug 30, 2016

Terry & Jeff made getting my new car easy & quick!! I would highly recommend them to all my friends & family.They were very attentive & professional. Truly valued my time!

GLENNPETELLE

Aug 30, 2016

I brought my Honda CRV in for Service twice in the past month. First was for airbags and the second time for bad piston rings. Service department couldn't have been nicer and worked well together. When Dan had a day off, Anthony and Robert stepped in and didn't skip a beat. Very pleasant experience.

RLWEIN

Aug 30, 2016

I gave this a 4 star as the service people were very courteous. They explained work they did and answered all of my questions. It just took a long time for an oil change, over 1 hour.

SANTIBEV

Aug 30, 2016

Or sales consultant, Robert Oleskewicz, was well versed in speaking about the 2016 Honda CRV Touring. He explained all the technical aspects of the vehicle and most important to us the safety features. It was a very pleasant experience and we look forward to having our CRV serviced at the dealership. Great job by Robert and he provided great customer service.

Snee

Aug 30, 2016

Everything was fine except the wait time. Waiting room amenities made the time go by quickly. Was able to schedule an appointment relatively easily. Overall good experience

REID256

Aug 29, 2016

Robert Gorski really puts the customer first. Great person to work with and I will be back. Has good knowledge on the my vehicle and best way to keep it in good working condition going forward

AMIT.RAJ.AMITY

Aug 29, 2016

Service was prompt and professional. I decided to wait while the car was being serviced; the wait time was minimal and waiting area is clean and inviting.

ANIL.NAGALLA

Aug 29, 2016

Its a great pleasure meeting such a dedicated and passionate service advisor Robert Gorski. Thanks for identifying, explaining the services needed and taking care of them.Wishing you all the very best and hope Hoffman has more people like you.Thanks again,Anil Nagalla

Anna5

Aug 29, 2016

Hoffman Honda is a great dealership where people can purchase a car. The customer service is excellent. People there are very friendly and helpful with showing cars and answering on all kind of questions. This is my second time buying a new car from this dealership. I really recommend people to purchase a car from this dealership. I had my Honda Civic foe more than 14 years and didn't had any problems with this car. Right now, I brought a new Honda HRV which I hope that gonna least for more than 10 years. However, I'm so thankful for a business manager David Ezedine for giving me a good deal. He was very polite and nice during my financial transactions. Ms. Ezedine show a lot of compassion towards my person during purchasing my car. He acted very professional during making a deal. He is a great business manager who knows how to deal with costumes and how to get a good deal for the costumer. I really appreciate his service and wishing him a lot of success in a business.

EPRENETA

Aug 29, 2016

A day or two before leaving the state for 10 days, the windshield washer failed. It was Friday. I was leaving on Sunday. I called and got squeezed in on Saturday. The repair (a chipmunk ate a hole in the hose to the washer) was done in less than an hour. The car was checked for any other problems, of which there were none, and it was washed. All at no charge. The service agent was excellent.

Happy Customer

Aug 29, 2016

Hoffman service is the best! I brought my car in because I heard a soft rattle coming from a rear door. They called to tell me that after driving the car, they heard it too... it was a small bouncy ball rolling around in the door track. After laughing with me, they sent me on my way - without charging me! The bouncy ball was taped to my paperwork when I got there to pick up the car. Thanks Hoffman Service!

CAROLEE1961

Aug 28, 2016

First class experience every time I bring my car in for service! They are very prompt, attentive and take the time to get to know you!

JENIPOO710

Aug 27, 2016

Janetts was extremely professional and helpful during my service visit. My car was serviced in a reasonable amount of time and the waiting area was very comfortable.

TINADECKERS

Aug 27, 2016

I was not pressured into fixing unnecessary/ non satefety issues. I use the shuttle nearly every visit that I have. Dave is always pleasant and patient.

Nanci Bunker

Aug 26, 2016

Super nice and very relaxed atmosphere. did not feel pressured at all to change my mind of what i wanted to accomplish! Every single person I spoke to and asked questions , stopped what they were doing and greeted me with a smile. Alan Katz was a wonderful salesman !!!!!!

RPMPRO

Aug 26, 2016

The facility is very nice and of course it is a dealer so you have qualified people working on your vehicle. The downside is the people are very inflexible slightly arrogant and the prices are significantly higher than the market rates for similar services

SHALU.KUMAR

Aug 26, 2016

Excellent quick service, friendly efficient staff. Mr. Gorski is excellent and ensured our car was serviced quickly. Very happyoverall. Would certainly come here again for car needs.

ALPENTA

Aug 26, 2016

Charles was very patient with me while I was trying to make up my mind of whether to buy a used car vs a new car and showed me options for both. It took awhile to agree on the price and financing, but I came away with a car that I love to drive and happy with the overall result.

ART_LIL_SAMPSON

Aug 26, 2016

We are very satisfied with the oil and filter change we had done. It is a pleasure dealing with Tony Audia. We will use this service center whenever we need work completed on our car.

KLSPONZO

Aug 26, 2016

Matt, Eric and Sarah were a dream to work with! As a full time working mom, they were all conscious of my time, yet didn't miss a single detail. Their knowledge and dedication to creating a top notch car buying experience is unmatched! Sarah presented me with all the financing options and was patient with my questions. No pushy sales people atHoffmanHonda, just fun personalities and professionalism!

PAULA M

Aug 25, 2016

Came in without an appointment but still had a speedy oil change. Thanks for keeping my car in good tunning order.Thanks, thanks, thanks thanks....25 words

REYNOLDS_HARRY_W

Aug 25, 2016

I was listened to and my concerns were heard--nice change--so would reccommed going and asking for Dave ask him to wear his dog tie.

raymond sammarco

Aug 24, 2016

I had an appointment for replacement of my airbag which was done quickly. while I drove the car back home I discovered a problem with the battery that would not have been evident when doing a quick check. I drove the car back and Janetta saw me return to the drop off area and came out to see what she could do for me. She assured me that the problem would be diagnosed, fixed, and that at my request, I would receive a loaner car for the afternoon. I tend to be very apprehensive about the unknown and Janetta has a very strong ability for calming customers fears. I'm very happy with my dealings with Hoffman and feel that all my future automotive needs can be met by your dealerships. Thanks again for such a great experience. Ray

ADC0317

Aug 24, 2016

During a recent trip to the CSA, vandals put nails in two of my tires. I did not realize this at first. Shortly thereafter, one of the tires blew out . The Honda dealer in the area did not have an exact replacement and I went to a local tire dealer who replaced the tire with another brand. After the tire was replaced, the "tire light" was still on. I asked the tire guy about this and he said the light should go off in about 20 miles. It did not go off. We drove all the way home, periodically checking to see that the tires were properly inflated, and I brought the car into Hoffman Honda the next day. At that time, the second nail was detected. We were able to save the tire and put in a proper replacement for the tire that had blown out.I applaud Hoffman for looking at the car right away and diagnosing the problem.The only issue, somewhat minor, is that it took a while longer than expected to complete the work.

GAMERCREATIVE

Aug 24, 2016

Been a customer for at least 10 years. I go there for all my auto needs. From buying a car to car maintenance they have always been courteous.

LINDAMERTZ

Aug 24, 2016

I first contacted Hoffman Honda about replacing a recalled passenger side airbag. I'm from out of town on a long term visit to my 90 year old father and often drive him to various appointments. He always sits in the front passenger seat, so I was very concerned about the defective airbag. Within a few days, Janetta fit me in and a new airbag was installed. Janetta couldn't have been more welcoming and caring about my situation. The service staff even did a special check-up on my car and washed it! Kudos to Janetta and the Hoffman staff. You are the best!

EEGGLEST

Aug 23, 2016

We had a great experience with Hoffman Honda and Rob Oleskewicz purchasing a 2016 Accord. Rob was extremely helpful, patient and great with the kids. He took his time showing us the different options, and followed up and was willing to help us purchase the car we wanted late on a Friday. The whole process was the easiest car-buying process we've ever had. Sarah Klass also made the process smooth and pain-free to get us in our new car and out the door with no issues. We will definitely continue to buy from Hoffman.

SIRILAN81

Aug 23, 2016

Manager was very friendly and helpful in explaining the car conditions and repair/services needed that made my decision much easier. He seems very knowledgeable.

THEBOFFONE

Aug 23, 2016

Began oil change on time also took care of a recall problem while I waited.. all was done in timely manor, absolutely no issues. Best service I can recall in quite a while.

MAFITZ

Aug 21, 2016

When an unexpected car problem crops up, I generally don't expect to be able to take it in and have it repaired on the same day - without having an appointment. Despite this, I have now been pleasantly surprised twice at how accommodating and helpful Hoffman Honda has been in doing just that. This one I had a flat tire and since all 4 tires were fairly worn, I really did need to have them all replaced. I dropped the car off expecting to have to figure out how to get to work and then back to pick up my car on a subsequent day. It turns out my worry was unnecessary; the folks at Hoffman has my car repaired and ready to go by the end of that day, which allowed me to get on with my normal schedule for the rest of that week. It was a huge relief.

NMENCHER

Aug 20, 2016

We bought 4 cars from Hoffman and always service our cars there. It might be a bit more expensive but they work with you to give discounts and we always know we can trust them 100%.I'll never go anywhere else

TOYDOGACCESSORIES

Aug 19, 2016

After my 2009 Accord had spent more time in a local mechanic's shop than in my garage this summer, the problem was quickly identified and fixed. Thanks to Dan for his professionalism and the dealership efficiency

ADDAVIDOFF61

Aug 19, 2016

Janetta was very friendly and helpful in explaining what service my car needed. Arranging for me to have a loaner car for the day made my day without my car easier. I rnjoy working with her and recommend her.

DUQUETTE.JEFF

Aug 19, 2016

These guys continue to be professional, efficient, and upfront. Each dealing I have had with Hoffman has been positive- from the purchase of our CR-V, to getting a part replaced after an accident, to a simple oil change- their staff has always been great to deal with. This is one of the few car places that is consistently well managed and has a great staff!!!!I worked with Janetta for this service and she was awesome.

JEAMARBUR

Aug 19, 2016

I am glad that Janetta has returned to the Avon Service Center because she is very friendly and knowledgeable about auto repairs and fully explains the needed repairs.

LIN.COOP

Aug 19, 2016

I brought my car in for an oil change and was told I needed new tires. My tires are less than a year old and are in great condition. Then I was told there must be something wrong with their machine and it read my tire treads in error. Hopefully they get their machine checked out!

BlueHonda

Aug 18, 2016

I had a good experience. However they were not pleased I didn't have an appointment. I now know for the future. Will bring my car back.

BVOLPE77

Aug 18, 2016

I was assigned to Rob Gorski for an oil-change. He was timely and professional. He took extra time to show me under the hood and suggested a plan to take care of the outer paint for the future. He also suggested an event in October to better understand the vehicle. Excellent!!

duchess

Aug 18, 2016

I find the service very friendly and professional. They answer my questions and concerns very well. I appreciate the checks they go thru even if I come in only for an oil change.

GREG26

Aug 18, 2016

My wife and I found ourselves unexpectedly in the market for a new car after our daughters 1999 Mercury Marquis died and she was in immediate need of transportation. We decided to sell her my wife's car (which she wasn't very happy with) and look for a new car for her. After researching the type of vehicle and settling on a Honda CR V, I secured 3 quotes from Edmunds.com price guarantee program from 3 dealerships. Proximity and price at Hoffman Honda won the search as well as I had previous positive experiences with the Hoffman group. Long story short, we walked into the dealership, was kindly greeted by Jeff Berselli, presented Jeff with our "Price Guarantee" and without a haggle ,within a couple of hours we were driving home in our new CR V. Great experience with Jeff and David in finance, very smooth. I would highly recommend the dealership.

JNELSON011

Aug 18, 2016

My car's battery died at the supermarket. So after the car battery was charged up i drove to the dealership. They were able to take my car right away and get me a new battery. The service advisor, Robert Gorski was extremely helpful and took care of things quickly and professionally. The job was done quickly and done well. Nobody wants a dead battery but everything was taken care of so well that I left with a much better outlook. Thanks for the great job!

KJMAKATI

Aug 18, 2016

Great experience from start to finish. The service dept. accommodated my delay from an early meeting that delayed by 1/2 hour and made sure I was able to get in and out on time to get to my next meeting. Kudos to Robert for taking the time to make sure that my questions were answered and helping to get me in and out on time!

MARCELLAJALBERT

Aug 18, 2016

I feel confidant when I bring my car to Hoffman that it will come back working great. The staff is friendly and helpful and got me in and out quickly.

Natalie

Aug 18, 2016

The work was completed promptly. My car was ready at the time I was quoted. The service was throughly explained prior to the car being worked on.

PAULA M

Aug 17, 2016

Got a flat tire that after inspection by the team at Hoffman had to be replaced for safety. A recall i wasnt even aware of yet was handled at the same time avoiding a second trip to get it addressed.

VIVLAZICH

Aug 17, 2016

I never had my Honda serviced by a dealer before but when I took it there for a recall they did a complimentary inspection and report. Six months later when I finally had the suggested service completed they honored the quote and a few items were less. They were quick and courteous.

Wrxmnj1143

Aug 17, 2016

This was our second purchasing experience from Jeff Berselli within weeks. Jeff earned our trust during the first purchase and we returned to him because we knew we were in good hands. Jeff is a class act all the way. He takes his time, provides all the information you request, and his customer service is second to none. If you plan on looking for a vehicle at Hoffman Honda make sure you try to spend some time with Jeff.

ANNBERK

Aug 17, 2016

Came for a air bag recall. Had coffee and read my book. Treated very good. They washed my car and helped me to my car, I am a senior. Thank you Honda staff. Ann

Gl0rify

Aug 17, 2016

I've been coming to Hoffman for over 6 years now and ALWAYS deal directly with Janetta. She has NEVER let us down! Thank you, J!

LYNNENGELSROTH

Aug 17, 2016

My service advisor Dan is great. Got me in and out, and saved me a few dollars. The guy who greats you seems so tough to deal with sometimes. As the gate keeper, he seems as if he's put out by somebody showing up without an appointment. Even though I to,d him my battery was dead earlier in the day and I needed a jumpstart, he still asked if I had an appointment. Did the same to me when I had a big nail in my tire a few weeks ago. Had I known both of those times I was going to have a problem I would have made appointments. He eventually got me in there where Dan took care of things but sure would be nice. For the gatekeeper to be a tad more cheery.

SHARAMI5

Aug 16, 2016

Anthony was very helpful and was able to resolve my issue. He was able to get me a loaner on short notice and made sure we didn't have any other issues

sherryl

Aug 16, 2016

Brought in one pilot for an oil change and brake inspection. Completed timely and was called to ask if we would like transmission fluid cheated as it was almost time. Agreed to have it completed next visit though appreciated the heads up. While there made arrangements to being in second pilot for new tires the following week. On a moments notice they inspected tires to ensure new ones would be available within the week. Very accommodating

PATTIGLEASON

Aug 15, 2016

I visited for a repair of the recalls. I have a 2004 Element and took my time getting the recalls taken care of. I worked with Anthony who could not have been more professional. From the moment I connected with the Simsbury Honda Service Center it could not have been better.

WCU7474

Aug 15, 2016

Robert is a great service advisor; makes me feel like family and cares for me as such; I only go to the dealership for service

JC5409

Aug 15, 2016

Will definitely go back. The place was very busy that day but they still managed to move folks right a long. A lot different experience from other places we have gone to.

DAVE.DELORENZO

Aug 14, 2016

My salesmen Dave Biolo was very nice in explaining all the options and features on my new car and really showed he cared and took time explaining, I did not feel as if I was rushed. Great environment, extremely professional, phenomenal experience with my salesman would recommend. There is simply no better place or person to buy a car from

JBARRETTE0

Aug 14, 2016

Janetta was a pleasure to deal with. My experience from the friendly greeting when I checked in till my leaving was greatNice touch on having car wash after service

KAREN.G1986

Aug 14, 2016

Wow. The level of service provided by Hoffman, and particularly Janetta, was fantastic. My car was subject to the airbag recall. Not only did Janetta keep me informed at each step, she also informed me about another recall that I wasn't aware of. This recall wasn't Hoffman's fault, but they treated me quite well. My car is of the age where I had stopped taking it to a dealer, but the service was so exceptional that I think I will start going to this dealership. Thank you Janetta!

MJY101

Aug 14, 2016

As a long time customer of Hoffman Honda I have had interactions with most of the service advisors but this was my first with Robert. He was warm, welcoming and extremely knowledgable. Robert was very easy to talk to and when my service and paperwork was finished, I left there feeling like I had a new friend.

BELIEVE8823

Aug 12, 2016

I was helped by Janetta Marrero she was very helpful having me understand the work that was done on my car and going over prices on oil changes, brake changes, I would recommend Hoffman Honda to someone.

JIMONEILL04

Aug 12, 2016

My service advisor, Janetta, was wonderful as always. Service did a fine job even picking up on an alignment problem I didn't know I had.The only problem, and the only complaint I have ever had with Honda, was the women who answered the phone around 5:20. I said I had a car serviced and what time was the dealership open till. She asked the make of the car and I replied, "That's not important. I just want to know what time you're open till." She informed me it was very important at which point I did get loud shouting what time are you open till?! She then put me on hold and can back and said, "Service closes at 5:30. Have a wonderful day" and hung up. I only wanted to know when the dealership was open till since I could not get there by 5:30 but thought I could pay for the repairs in Sales which I would up doing. How hard is, "What time are you open till?"

RSOVRONSKY

Aug 12, 2016

In a horrible head-on collision, I totaled my brand new 2016 Honda Civic. With one phone call, the amazing people at Hoffman Honda arranged for a loaner car and within a week, helped me find a replacement vehicle. Their caring, compassion and concern is extraordinary, and not only did the car save my life, but the people (Matthew Hoffman, Brian Singer, and David Biolo) without a moment of hesitation did far more than just provide service. This IS a team built on trust, and they will have my loyalty. Always.

ZSEGURO

Aug 12, 2016

Service rep was very knowledgeable and provide excellent customer service. He took is time to explain what work was needed and why. Overall I was very impressed.

CAROLSCHIFFMAN

Aug 11, 2016

I was treated respectfully by Simon Karikari which has not been my experience in the past at other dealerships. He facilitated the sale of my car so that it was hassle free. I would highly recommend buying a car from Simon and Hoffman Honda.

CHIP KNIERIM

Aug 11, 2016

I had a good experience at Hoffman Honda. Jeff Berselli was efficient, did not waste my time and found the car I wanted. He listened to my requirements and delivered.

Goldenchild13#

Aug 11, 2016

Janetta is the ONLY service advisor I ask for at Hoffman Honda and here's why; she ALWAYS finds a way to get my vehicles in for service on short notice and most recently, without notice, She exceeded my expectations in getting both of my vehicles [ 2006 Accord & 2015 Pilot ] in for service on back to back days, 1 of which needed major service. She and "my mechanic" Eric are true professionals and a tremendous asset to Hoffman Honda's Service Department. Although I did not buy either of these vehicles at Hoffman Honda, Janetta and Eric are the reasons I take them to Hoffman for service. Thank you both for your endless devotion, dedication, patience and expertise. I truly appreciate your professionalism, the manner in which you conduct yourselves and your willingness to meet/exceed my needs/expectations. Thank you for all that you do.

chuck.claffey

Aug 10, 2016

Easy...rime made over the Internet, dropped off the night before and picked up by noon! Communicated some problems that were taken care of quickly.

JACKFLYNN0

Aug 10, 2016

The service adviser was very helpful and the experience over all was great. The repairs were done on time and a loaner car was provided.

JPETRONE

Aug 10, 2016

Since I drove in to the service department without an appointment in the afternoon, I was unsure the service department would be willing to take care of me. From the person greeting me, to the service adviser, Robert Gorski, my car was taken care of and I was pleased to get the service done without making an additional trip. The greeting person and Rob were very pleasant, friendly and helpful to see that I was satisfied. Rob was very professional and answered my questions. As always, it was a pleasure working with Rob and the Hoffman Honda Service Department. On this day, they made me a very happy customer!

STRACK815

Aug 10, 2016

I have been a customer of Hoffman Honda for over 10 years. I have always been very happy with their service department. As soon as I arrive I am quickly helped. John Gorski has assisted me for my last 2 appointments. He is always warm and friendly and explains to me what my car needs and does not need! I would always recommend Hoffman Honda service.

WENDY2639

Aug 10, 2016

Robert Gorski was great! He made me feel at home since I was without an appointment! It was extremely busy, but I was not turned away. Robert explained I might be there a while, which was fine.But within 30 minutes I was out the door!!! great service and GREAT service advisor!Very happy!!! thanks

Jay Lin

Aug 9, 2016

The price of service was actually more affordable than the local garages I took my car to previously. Janetta helped take care of my paperwork and answered all of my questions. The service was fast, and they even offered loaner cars for longer appointments.

JEFFBERSELLI

Aug 9, 2016

Excellent in everyway. Also my car was washed and parked in an easy spot to find and drive home..I recommend to all customers in the area.

JON.SPERLING

Aug 8, 2016

Great service from the time I entered the service area to I left. They remembered me from my visit last year. They even found a defected battery that was replaced under warranty. Robert Gorski was great and is a great asset to your dealership. I forgot the name of the service bay manager but he was great and very quick to get my vehicle into service. Great job.Jon Sperling

KOZUE_CASTILLO

Aug 8, 2016

This was my second service for my car at this location. I am satisfied with the customer service and the friendly attitudes of all the staff I had encountered throughout. I gave this rating only because when I was told my car is ready and it will come around. I was under the impression that it was right now. So I went outside and waited in the hot sun(there was no shade) it was a long wait. I could have been just waiting in the nice air conditioned waiting lobby instead. But oh well, nobody is perfect.

Lxm

Aug 8, 2016

I've been coming to Hoffman Honda for service for 20+ years and I've never been disappointed. The service is always great. I recommended Hoffman Honda to all my friends.

TVRMANSFIELD

Aug 8, 2016

Followed through on everything Did not do more than was required. Took care of me right away Kept the expense of everything low I will keep coming back.

wesgard840

Aug 8, 2016

Robert Gorinski dd a great job of explaining work to be done and why. Also provide an overall summary or additional service work to consider. Will return for other service items.

RAYHANSEN3

Aug 6, 2016

I came into the service department with a "check engine" light problem, and an intermittent air bag alert light problem (not related to the recall issues). As it turns out, the problems were somewhat difficult to nail down...not uncommon when dealing with obscure electrical issues.My Service Advisor, Daniel Covalli, did an outstanding job in accommodating my needs regarding a loaner vehicle, and keeping me informed of the status and progress of the repairs. His personal and professional touch enabled me to feel that I was being handled fairly and honestly, that the work was being completed in a highly competent manner, that there was a sense of urgency to successfully complete the work, and, importantly, that I mattered, and wasn't "just another guy with a car problem". Overall... the problems were corrected, and Dan provided an excellent display of professional and sincere customer focus. Well Done!

stergiotis

Aug 6, 2016

The friendly staff was a pleasure to deal with.We visited the sales area interested in the pilot vehicle, unfortunately the entire stock depleted. We will have to return at a later date to check stock.

CRV2013

Aug 6, 2016

Dave was honest, clear and straight-forward. He understood what we were looking for and met our needs. I would recommend him highly whenever you are looking for a Honda.

PDBROWN42

Aug 5, 2016

Prompt, courteous, professional staff.Hoffman Honda is an outstanding dealership and we would highly recommend them to everyone looking to purchase a new or used Honda vehicle.

ZACHARY.ZWEIBEL

Aug 5, 2016

I went in for an oil change and they went far beyond expectations. They checked every part of my car to make sure it was all in good shape and even threw in a free car wash. The inspection, oil change, and car wash all took under an hour to complete. They are very friendly as well.

RAJAALAKSHMANAN

Aug 4, 2016

Robert Gorski did a fantastic job on explaining about service option available and he is very professional. As usual customer are well greeted and service was done soon with excellence.

LARRYSCHAEDEL

Aug 4, 2016

Robert Gorski did a fantastic job keeping me informed og the evolution of mt service. The technician ghat actually performed the service was poor...it took 3 hours gir a 1:30 job.

DSUCATO

Aug 3, 2016

I had the pleasure of working with Eric Diaz while shopping for a car at Honda Hoffman in West Simsbury. Eric was great to deal with, he was friendly, courteous and most of all respectful of MY way of car shopping. While he did his best to get me to lease a car straight away but was mindful that I needed to do my own research before purchasing my lease with Hoffman. Sara in the finance area too was a pleasure to work with as well as everyone we met at the dealership.I bring all my cars for service at Hoffman and plan on future car purchasing at Hoffman too. Keep up the great work!

MDIMMOCK0408

Aug 3, 2016

We had a great experience at Hoffman Honda. Jeff and Matt were very helpful in the whole process and without them I wouldn't have gotten a new car that day.

TERESA C.

Aug 3, 2016

The young man who greeted me was nice. Rob Gorski was very pleasant and professional. He answered my questions thoughtfully and completely and discussed the repairs I should consider during future service of my car.

WESTWOMS4

Aug 3, 2016

Car processed quickly on arrival (despite Mark's absence), efficient attendance from service rep, (Anthony Audia), reasonable turnover time in the shop, etc. etc., and so forth.

PDBROWN42

Aug 2, 2016

Excellent, knowlegable, curtious staff that posses excellent customer service skills which made our purchase of a new CRV a most pleasant experience from beginning to the end when we drove it off the lot.

RJSHARNICK

Aug 2, 2016

Explained all necessary, called with many updates, exceptional service, priced it right. Dealt with in past, Mark Hutchinson go way out of his way to make sure I was taken care off.

SARAH.FERULLO

Aug 2, 2016

I was shopping for quite a while, had been to several Honda dealerships in the area and left them all feeling very discouraged. It was a totally different experience at Hoffman - I really love my car and the process was pretty painless.

WMACKAY82

Aug 2, 2016

From start to finish Simon was great. He was able to work with us on what we were looking for and then some. We are pretty detail oriented people and right up to the end, Simon delivered on all of our needs, questions and asks.

B757JOE

Aug 2, 2016

Hoffman Honda offered an Enterprise rental for the time spent waiting for the airbag inflator part to arrive. I had a lengthy rental for 4 months, which was billed to Hoffman Honda. Janetta was able to finalize the appointment with a replacement part in July for my car. Thank you.

DG

Aug 2, 2016

I recently purchased a 2017 Honda Ridgeline. When I came to Hoffman Honda to see a Ridgeline up close and maybe even sit in it, I ran into salesman Mark Newcomer.I told him I didn't want to waste his time, because I wasn't sure I was ready to buy one, but I wanted to check it out. Mark was patient with me. He let me "kick the tires". He went and got the key and let me sit it the truck, fiddle around with all the gadgets and check out the in-bed trunk (very cool). He even let me take it for a drive, and it was the only one they had in stock.After a couple more visits to see the Ridegline and more detailed discussions with Mark, he told me that there was one that matched my wish list that was due into the dealership in a week. We agreed that he'd call me and I'd come look at it and take it for a spin. Then I could decide. Well, it came in two days later and I drove it and loved it. The next day I owned it. Not because Mark pressured me into buying it - he never pressured me. I just really wanted the truck and Mark made it happen.He made the buying process very very easy. No comments like "Oops! Forgot to tell you about the such and such fee". No bait and switch. Nope. No problems at all. Mark was knowledgeable about the Ridgeline, honest and upfront about all the costs involved and the availability and installation of options.Next time I'm in the market for a vehicle, I'll definitely ask for Mark Newcomer.Darren G.Canton, CT

LICATASCAJ

Aug 2, 2016

Mr. Gorski was attentive to my previous issues and had the mechanics double check for oil leaks. Manny the mechanic did a great job too! Great staff at Hoffman Honda!

MANASHKIN

Aug 2, 2016

Very good experience. Nice office, nice people - and I have a good new car now. I bought my last car also in Hoffman Honda. Thank you!

DPDLRICHARD

Aug 1, 2016

Just had the first service on our 2016 CRV and have no complaints. I arrived early, they got me in early and I was out early! The best part was it was a complimentary first service!

KELLYMARIEKIRBY

Aug 1, 2016

Anthony accurately and efficiently accommodated all of my needs, and addressed all of my concerns. I will definitely return based on excellent service.Anthony was polite, helpful, and effective.

KIM.NELSON2

Aug 1, 2016

Your Team of people are always great. I have worked with Dan before and he always goes above and beyond with lots of details so I can understand the mechanics of the work being preformed. I am very happy with the service at Hoffman's.

KIMBERLY_ODELL

Aug 1, 2016

I worked with Janetta for my recalled airbag for my 2010 crv. I got a loaner car as soon as the airbag was in Janetta called me to let me know and worked out a time convenient for me to get it fixed. She is very friendly and great to deal with. I plan on using her as my service advisor in the future

kscheinblum

Aug 1, 2016

I brought my car in for the airbag recall and to have some routine servicing. They replaced the airbag, did the service, and a full inspection of the car. They found a minor problem which I had them address. They also pointed out that I might need some brake work on my next routine visit. They provided a loaner car and had the work completed in less than 24 hours.

MIKED

Aug 1, 2016

I've purchased a number of cars here over the years. They are professional, friendly and have made the process of buying a new vehicle as painless as possible. Alan, Sarah and Terry did a terrific job. And were very respectful of my time. Excellent job guys!

Pamela from Harwinton

Aug 1, 2016

We have two Honda's and recently needed service to our Accord. Anthony Audia at Hoffman Honda was great to deal with. Once the problem was identified he was able to provide a loaner car so I would not miss my appointment later that day. He got me out on time and provided me with an estimated time my car would be ready. The car was ready when he said it would be and he called just to confirm that for me. Really appreciate the service and care that Anthony and Hoffman provided.

BONNIECT

Jul 30, 2016

I went in without an appointment, they took me right away. Work was done in less time then quoted, and a bulb was out that they noticed which they replaced. Then they even washed my car.

LSTRAUSS317

Jul 30, 2016

Hoffman provides excellent service and is very accommodating. Everyone is very friendly and nice. Anthony Audia is a wonderful service writer. He explains everything in detail and answers my questions.

ARGHYA.SEN

Jul 29, 2016

If someone needs to purchase a Honda vehicle in CT area then work with Hoffman Honda first especially with Robert Oleskewicz. He know how to make the customer comfortable and less jittery on his purchase.

CRNPHN5

Jul 29, 2016

The service department at Hoffman Honda shines. Janetta is a very competent service manager as well as extremely personable. Her ability to make me feel like a valued customer is a bonus. I know that the work done is of the highest caliber. I am never talked into doing unnecessary work and we plan ahead as to what needs to be done at the next visit. Janette and the service department are the main reason that I will continue to buy and own .

RUDIRDEAR

Jul 29, 2016

From the time I drive into Hoffman my experience is always Great. The hardworking gentlemen who greet you are always pleasant and professional. Janetta is always outstanding and guiding me as to what is needed to be done. I feel very confident knowing Janetta and the entire service department take great pride in what they do and continue to provide me with excellent service!

Satisfied Customer

Jul 29, 2016

I brought in my 2011 Honda Odyssey for service and was able to get an oil change, tire rotation, recall service, a new battery, and new rear brake pads in just about two hours. Everyone I dealt with was friendly and helpful and the waiting area is clean and comfortable and has free coffee!

CLRBINZ

Jul 28, 2016

I am a first time buyer at Hoffman but will be back again when the time is right for my next vehicle. Although salesman Charles has been there less than a year, it is easy to see that he was trained to approach the sale with no pressure, which made this purchase enjoyable for me. Charles, along with his sales manager, Terry gave me the red carpet treatment from the time I walked in with my daughter to buy our new Odyssey. David took care of all the paperwork explaining all of my warranty options so that everything was easy to understand, he was also extremely pleasant to deal with. Sarah hooked me up with a fast registration as promised! All staff was supportive and very professional throughout the purchase. When I came to pick up the van, Craig in service was there to pop on the plate quickly to get me driving off of the lot, well done!! Robert also was there to hand me the van keys on Charles day off, good man! There is no where else I would recommend if you are looking for a Honda. Hoffman is the place to go, five star sales and service throughout my positive experience.

Happy customer

Jul 28, 2016

Jeff was easy to work with and not at all pushy. He made the entire experience easy and enjoyable! I would definitely recommend him to anyone!

HLJ77

Jul 28, 2016

As a Hoffman customer for over 20 years I have been fortunate to work first with Rocky S. and now Dan C. in the Service Department. Their professionalism and knowledge represent the business face of Hoffman Auto in a superior way. Their courtesy, respect, attentiveness and patience reflect the personal face of Hoffman Auto. Both Rocky and Dan have brought me to see the area to be repaired on my car. The mechanic working on the car would also take me through the steps of the planned repair. I never leave the dealership not being able to describe to someone else what repairs are being done and WHY. When I had concerns over the airbag recalls, Rocky brought out a prototype of the airbag and explained the dynamics of the airbag function and why they were being recalled. He reassured me several times that there are no recalls for my year Accord. When there was damage to my catalytic converter Dan and the mechanic showed me the damage before the repair was done. The courtesy shuttle drivers are responsible and attentive. The customer lounge is comfortable and calm. The flow of communication from the time you arrive until your car is brought back to the garage is seamless. The security I feel when driving my car off the lot is incomparable to any other dealer experience I've had.

mrs.a

Jul 28, 2016

Came in. Bought the car. offered all the programs. Was shown all the features. Picked it up the next day. The way buying a car should be.

ALEX.FAUST

Jul 27, 2016

No-pressure sale (at a great price), encouraged that my own homework was done on the vehicle, and flexible for pickup date. Helpful all around.

TYARACARABALLO

Jul 27, 2016

Robert made sure I was taken cared for he doubled checked everything which was good he provided me with the best service and I was in and out before I knew it they were fast and efficient and I would trust them with my car anytime

CRVowner

Jul 26, 2016

The employees at the dealership are friendly and helpful but it takes a lot of calls to make an appointment. Someone really needs to answer the phone!

danw

Jul 26, 2016

Dan helped me out with my service call. I came in for normal service and got the work done quickly for a fair price. thanks,

Hondacv123

Jul 25, 2016

Request Janetta. She is very helpful and will do a great job! I will definitely come back for my 100000 miles service and make my appointment with Janetta.

PFTHOMPSON1965

Jul 25, 2016

Mike Beltran and David Ezedine mad buying the car a great experience. Both were very professional. Mike had the cars I wanted to see lined up in the lot in advance and walked me through each. He focused on my needs and did try to steer me outside of my choices.

TJ

Jul 25, 2016

Janetta was helpful, pulled coupons to get me a good and fair price on the work I needed done, and was pleasant to work with. My wait was minimal and the car wash before the car is returned to you is always appreciated. : )

AK

Jul 22, 2016

Our service was great, but Janetta was rude and extremely unpleasant. Will return but request a different advisor. We have had Anthony in the past and had a great experience with him.

BUZZGEO

Jul 22, 2016

My experience with the service department on this latest visit was excellent. This Honda dealership has provided consistently good service since we purchased our CRV in 2013.

GUINZOGRAMMY36

Jul 22, 2016

We had a great Sales person David was friendly and very helpful. We love our new car and want to thank David, Matt Sarah and staff.

LITTLERUPPERT

Jul 21, 2016

My CRV had its airbags recalled in early spring. As soon as I heard, I took the car to Hoffman Honda and met with Rob. He did everything possible to make sure I knew what was going to happen as I waited for the service and helped with a rental car in the interim. I received updates along the way, and he was always available to answer my questions. With the large-scale recall on Hondas, Hoffman is handling it smoothly and each time I visited, I felt as if I was the most important customer to them. I would definitely recommend a visit for service!

BN

Jul 20, 2016

I was greeted as soon as I pulled up by a very friendly and energetic gentlemen. I was taken to service advisor Daniel Covalli who was friendly, professional, and knowledgeable. Very clean dealership with a nice waiting room. I have been going here for a few years and will continue to do so.

ERICADYNDIUK

Jul 20, 2016

Service here has continually declined over the last 5 years. I'm happy with the overall repairs and maintenance but the customer service is terrible. i tried to book online but never received an appointment or answer. I tried to call and schedule and got the Toyota voicemail. When I drove in I was rudely told I probably didn't get an answer online because you were booked. There were only 2 other people in the wait area. I don't know that I will return.

Granby

Jul 20, 2016

Thanks to Alan Katz - I walked in looking the purchase a used Accord. The one I was interested in was already sold. So I drove away in a new Accord in the exact color and all the options I wanted. The whole process including the test drive, appraisal of my trade, paperwork with David, and prepping/detailing the new car took about three hours and went without a hitch. Thanks to the dealership wifi I was able to work while waiting. Thanks again Alen Katz for making this as painless as possible. Loce the car!

GUSSERMILO

Jul 20, 2016

I recently had my CRV serviced at Hoffman in Avon, CT. The team was great. They were responsive and communicated updates at every step. All steps of the process went smoothly. Janetta knows her stuff! Two suggestions:- indicate one central desk for customers to check in when they arrive. - offer to email descriptions of work being proposed or discussed.

GZ

Jul 20, 2016

Service was excellent, work was recommended and explained so I could understand it. There's a comfortable waiting area with a space to log into work and get things done while I wait, stocked withcoffee, TV and a kids room.

JFLAPENTA

Jul 20, 2016

I had two problems with my 2012 Honda Pilot which I bought used in August of 2015 from Hoffman Honda as a Certified Used Car. After 11 months the car's air conditioning started working intermittently, and at a certain rpm I would hear a metallic rattling noise from the engine. Hoffman's repair tech's ran the car until the A/C failed and found it was a faulty relay, the rattling noise was a loose heat shield in the exhaust system. They fixed everything in one day, for free under the warranty. I am very happy.

KC

Jul 20, 2016

Overall the sales experience was good. They found the car I wanted, even with limited supply in the market. I walked out of the dealership with a negotiated deal with payments close to my budget. When I took delivery, somehow the payments were higher by $50 even after putting more money down. My bad, I should have gotten it in writing the first day.

BOWKNOWMO

Jul 19, 2016

I liked that I wasn't pressured into getting unneeded service. All costs were up front. Fast and friendly people. Always have available times and in and out quickly.

FAUSTO.CEBALLOS

Jul 19, 2016

Great service in all departments!! Third Honda in a raw. I will never change car brands! Thanks to all. Great team work and great experience overall. Congratulations for a well put team.

FCSHEA

Jul 19, 2016

Return calls and follow ups done as promised in a timely manner. Car was completely explained to me on pick up by Robert Oleskewicz and Sarah made paperwork process a breeze

JTBRINKERHOFF

Jul 19, 2016

We returned to work with Jeff after first talking with him back in the Fall. His professionalism drew us back to purchase our new Honda from him. His salesmanship was seemless and his knowledge of the product was exactly what we had hoped for. Our experience was delightful and easy.

wayne1948

Jul 18, 2016

Robert is the man . Very polite and knowledgeable. Very professional attitude. I actually enjoyed my interaction with him. I will absolutely be purchasing my next Honda from Hoffman Honda. Wayne A. Parent

MBLACKMAN17

Jul 17, 2016

Great experience with Jenetta, service advisor. She was very friendly and addressed all of our concerns. Superb communication as well! Handled all service needs as well as body shop issue.

Soxfan52

Jul 16, 2016

I brought my leased Honda Civic in for its 25,000-mile check-up and oil change, and Rob was able to get me in and out in under an hour. Moreover, he and Sales Manager Jim Aiello, arranged for the service at no charge when they realized I had not been aware that my service contract had just expired. Now THAT's great service!

SCRAPRN

Jul 15, 2016

Rob was awesome. I called because I had a change in my schedule and he did his very best to accommodate my needs. I was very pleased.

DANIEL76

Jul 15, 2016

From the time I pull in the garage, Mark starts things off with a smile and gets you to where is needed. From there, Robert took good care of what was needed this time around. Great job as always and I feel comfortable this shop will get to the issue and get it resolved. I will be back....again and again!

hollykjohnson

Jul 15, 2016

During an extremely busy time, Honda Service personnel fit me in for an oil change and inspection - with a smile and ultimate job well done. The staff listened and accommodated my request in a professional and friendly manner. A shout out to the techs in the garage because they are obviously doing something right, too. You never see them, but it's not like the Keebler elves are back there making cookies - there are skilled mechanics the garage servicing my car so that it runs flawlessly.One more comment - the complimentary auto wash is much improved. No more little dried water stains all over the car body and windows after service. Used to be that I'd rather not have them hose down the car because it would look worse than when it went in. The car exterior looked clean and blemish free when I drove away Wednesday afternoon.

JITHUJOSEPH1

Jul 15, 2016

Satisfied completely with the scheduling of appointment and timing and quality of work and experience with the service advisor. Drop off and pick up had no delays.

LUNADAUGHTER

Jul 14, 2016

First oil change on new lease. This is my third lease from Hoffman Honda. Part of the reason I keep coming back is the quick, efficient and friendly service department.

MARIANNECARIDI

Jul 14, 2016

I was very fortunate to get Alan Katz as my sales person. He was charming, funny, detailed and wanted me to understand everything about the car so that I could make a good decision. And I did! I purchased the Honda Accord EXL. Alan was generous with his time and was able to deliver the car the next day. When I buy my next car I will be looking to work with Alan and his team.

WALTPATO

Jul 14, 2016

We've been customers since 2006. We have found the staff friendly and easy to work with. Service has been dependable. We rely on the service department to keep our vehicles in safe running condition.

RMLEE1983

Jul 13, 2016

Janetta was very helpful and knowledgeable with how to address and handle my situation appropriately and promptly! This is probably my 5th visit and first time with Janetta and she has been the most helpful and professionally courteous person to date! The service manager was very helpful and respectable being not my first interaction with him, he's always been a pure gentleman and an expediter in dealing with some unexpected issues. Regardless of the issues Honda service is a place I'd rather not have to visit but feels more like a vacation than a chore! Thanks to Janetta and the service manager, Hoffman Honda sales and service comes highly recommended!

SIENKOKLA

Jul 13, 2016

The staff at Hoffman was fast and friendly in getting service for my vehicle. They made sure everything was up to date and even washed my car! In the end, they ended up saving me money, time and worry.

DWUCIK

Jul 13, 2016

RG was helpful and courteous and made every effort to make my visit timely. He also addressed my concerns around the air bag problem. I drive my car for my job, I am a mobile clinician and need to be able to move quickly and without worry about my vehicle...which I love (2011 CRV).

GARY.BRUEMMER

Jul 13, 2016

Service writer extraordinaire ! My emergency repairs were handled professionally, in a timely fashion. Advised of ongoing status by Janetta. Having spent quite a few years in the car business, I was impressed bt Hoffman's service department.

j. BALL

Jul 13, 2016

Hoffman was very easy to deal with. Helpful and fair. Very professional staff at every stage, and Alan Katz was very patient and thorough in personally going over every feature of the car with me.

KEVIN.LOVELAND

Jul 13, 2016

Service here was very efficient. They told me it would take 90 minutes to complete work and that's exactly what it took. They even washed the car! Waiting area is clean with wifi and coffee. Hate taking my car in for service but would have no qualms about coming here again.

phkilmaan

Jul 12, 2016

Received very prompt and courteous service. Approach seemed thorough and honest. Rocky was my service advisor and he was quite competent - and helped me meet my scheduling requirements among other things.

VIJAYA KUMAR VENU

Jul 12, 2016

Right from entering(with problem) to exit(with solution) it was awesome experience.Thanks to Mark and Janetta.Appreciate1. Customer handling and experience.2. Explanation provided for the problem3. Solution available and how it work

BOBWYNNE135

Jul 11, 2016

I had yet another great service experience because of Rob Gorski. This is my third time dealing with Rob and he is first rate. He is polite, professional and very knowledgeable. He's a good listener and hegoes out of his way to solve any problems. You can tell he really cares for his customers. He's anemployee who gives the slogan, "Hoffman, driven by trust," great meaning. I will be back and willrecommend Honda service to all.

LAMARREKEITH.KL

Jul 10, 2016

My experience with Hoffman was very relaxed, and the atmosphere was they relly want you to feel like your not buying a car but your over for a visit. They went the extra mile and I highly recommend them to anyone.

borouem

Jul 9, 2016

Recently our daughter had a service issue with her 2006 Civic down in Washington DC. Most of her prior maintenance had been done here at Hoffman Honda in Simsbury when she has been back in CT. There seemed to be some confusion from the Honda dealership in Arlington, VA with a problem that our daughter was experiencing and what they might need to do in respect to past maintenance activities. We contacted Janetta Marrero and explained to her what we were hearing from the VA dealership. She was more than happy to contact the VA Honda dealership directly and pass along past service information to them so that unneeded work would not be done while working on the current issue. She went out of her way to help us out and certainly saved our daughter from having to pay for unneeded maintenance steps. We were very happy that Janetta was involved in direct conversations with both our daughter and the dealership to make sure that both parties had a clear picture of what had been recently done to her car in respect to recent maintenance activities. Once again, it was a real pleasure working with Janetta.

Anonymous

Jul 8, 2016

My service advisor was very helpful and took the time to walk me through the warranty process as well as explain other recommended repairs. He also showed me the completed work after it was done. He was responsive and kept me informed throughout the process.

Ksnyder

Jul 8, 2016

Again another positive review for Hoffman Honda - I brought my old 2007 CRV in to get checked out and ended up deciding to trade in for a new 2016 CRV. Both Janetta Marrero in service and Mike Beltran were great - he even came in on his day off. Thanks again!

PHELANJ

Jul 8, 2016

Talented and knowledgeable Team. Simon the sales person was great. Very helpful in getting us the exact car we wanted.I am really looking forward to enjoying our new 2016 CRV Touring Car.

Thomas

Jul 6, 2016

Matt G at Hoffman Honda Service went the "extra mile" to help me with an a/c connector problem. His follow up was terrific and the service was A+. Thank you Hoffman and Honda and Matt G!

ajpesola

Jul 6, 2016

Came to the service department for my first oil change. Matt and everyone were extremely professional and very friendly. I was in and out fast, couldn't of asked for better service! Thanks again!

DONALDC073

Jul 6, 2016

met with salesperson. negotiated price. leased car evaluated and lease bought out at acceptable price. completed basic paperwork.. car at another dealership in CT. so far so good. time scheduled to pickup car not so good. dealer worked through issues, however, 7-8 hours late which caused me not to go to catskill mountains that day. completed final paperwork and good to go. Simon was salesperson, Terry was manager, and I think David was business mgr who processed our paperwork. David was great, Terry was good, and Simon was good. Issue was a breakdown in communication with Simon not reaching out to us to inform us of delay. At the end of the day, 7pm, we drove away, heading west to home and not east to NY for the holiday. All in all, things happen and I would still recommend Hoffman.

OLEG195

Jul 5, 2016

I called for pricing on AC compressor and condenser, Advisor told me to bring my car for diagnostic for $122. Brought my car next morning and advisor gave me paper to sign and price was $186 for diagnostic. A couple hours later advisor called me and sad that I need AC compressor clutch to replace and it will cost $855 plus tax = $914, I agreed. Came picked up my car next morning and she gave me paper to sign with total $995. After questing that, she bring another paper with total of $968.So on the phone they tell you one price and as soon you gave them your car the price is going up.

YVETTEC36

Jul 4, 2016

This was my first experience with the leasing of a new car and my first time at your location. I was greeted warmly and was very impressed with the knowledge of the salesman, Simon. I am very pleased with my new Honda civic!

GAUTHAM82

Jul 4, 2016

For the past two years every time I drive 30 miles to service my car in Hoffman Honda due to the good experience and inexpensive service.

JRPIII2002

Jul 4, 2016

I walked into the Dealership not exactly knowing which car I would be interested in. I dealt with Dave Biolo, who was very courteous and understanding of what I was looking for in price range and type of vehicle and suggested a beautiful Honda Accord sport. With his help and Brian Singer that got me to exactly what I wanted In car and price range without wasting any of my time, and with no stress... I also dealt with David in Finanace who made that part of the deal as quick and painless as possible. I absolutely love the vehicle and the professionals I worked with and not only will be purchasing any future vehicles there but will be recommending the dealership to all my friends and Family.

JUDITHPURNEY47

Jul 4, 2016

I brought my vehicle in for an oil change and was pleased to know that included a whole car inspection which detected a wheel alignment issue along with the need for rear brake rplacement. Matt Gallicchio went out of his way to explain the needed work and expedited the paper work. He was very pleasant and courteous, took his time explaining the service printout and was genuinely concerned that I leave a satisfied customer. I would highly recommend Hoffmann Honda and would return for any needed repairs.

PQA

Jul 2, 2016

Janetta greatly assisted me with the "air bag" problem and facilitated repairs on my wife's car. Hoffman goes beyond what is normal in a customer/car repair service relationship.

VICKI

Jul 1, 2016

Mark was very courteous and most appreciative of my business. He handled the entire transaction efficiently and was extremely professional. He explained every option the car had and if I had a question he answered it.

domery

Jul 1, 2016

They fixed my battery problem and changed out the faulty recalled airbag in less time than I expected. They kept me informed about the progress - offered me a ride home which I declined preferring to stay and use the wifi while I waited. And there was no charge. I also want to note that a couple of weeks ago when I dropped an earring in my car and it disappeared somewhere, I drove it in to the service bay and (I think it was Larry) grabbed a flashlight and was able to get it out.

HRTBRKKD2

Jun 30, 2016

Dave is such a awesome salesman. He knows how to make you comfortable when driving. He explained every option the car had. If I had a question he answered it.

Maria123

Jun 30, 2016

I took my two friends to friends, both purchase a vehicle Eric Diaz the sales person was very nice and professional and answer all our questions. My friends Xiomara got the Pilot and Nicole Honda Civic they are very happy and we recommend your dealer very highly. Thank you Eric Diaz.

AMY.CIESCO

Jun 28, 2016

Hoffman was super helpful when I decided to trade my Acura in to save money on both my monthly payment and gas (no more premium gas, woohoo!). No one was pushy or overbearing, and they didn't address my fiance instead of me since I'm a woman - it's amazing how often that still happens. The salesman I worked with personally was David Biolo, and I appreciated the way he respected my goals and worked with me to stay within my price range. Also, Sarah Klass, their business manager, was great to work with as well! She was funny yet professional, and she definitely helped break up the monotony of signing endless amounts of paperwork. Overall, I would highly recommend Hoffman Honda. This is the first car I've purchased from them, but I suspect it won't be my last!

JOHNTHOMASPOLITZ

Jun 28, 2016

I was waiting an hour and a half for just an oil change. No one came out to explain the lateness. I had to go ask!!! It should not take that long waiting for just an oil change!!!

kelterich

Jun 28, 2016

Everything went according to plan. Made the appointment. They were ready when I got there. Told me 45 minutes and almost exactly 45 minutes later the car was ready - including the car being washed. Very good - if they keep this up I'll continue to take my car there for service.

ASHLEY.RAGGI

Jun 27, 2016

Hoffman Honda went above and beyond to help us! I am actually from Richmond, Virginia and I needed a quick fix to my Honda Pilot while in Connecticut for a wedding. I had an airbag recall that I had taken care of at our home dealership. It turns out that when they fixed the airbag, they disconnected the horn. We didn't realize it until we were in rush hour traffic and tried to use it when someone almost hit us. I called the service department and Janetta was so helpful. She told me to come anytime that day and they would make us a priority and fix our horn. The communication within the service department was excellent because when my husband arrived, everyone he talked to was expecting us and helped us immediately. Now I only wish Hoffman Honda was in Richmond. Thank you all for your outstanding service!

Chris

Jun 27, 2016

We had a great experience with our salesmen, Robert O. Robert not only showed us the different models available based on what we wanted and compared them to the more luxury features available. We were grateful that Robert was respectful and informative when it came to our questions. We were grateful he was able to find us the color car we wanted within a couple of day. Very satisfied customers. Sarah Klass was also very informative and made the paperwork process a pleasure and Terry Schnurr insured we were well taken care of. Thanks Robert, Sarah, and Terry.

JSELDNER

Jun 27, 2016

Rolled in without an appointment and was taken. They said it would take up to two hours, but, in reality in took 45 minutes. I am grateful for the service. I like the diagnostic tools that provide analytics for decision-making. Also appreciated not being up-sold on service: I know I need tires, but, was told the tires were safe until winter. I like not having to spend money until necessary. The service representative was professional, and comfortable to work with. The service "report card" is an excellent way to explain service. I feel Hoffman puts its reputation on the line. Oh, car is washed, too. Another nice touch! So don't take my word, give'em a try!

MIX.KELSEY1

Jun 27, 2016

I went in just for a routine oil change and found out at the dealership that my wheels needed to be realigned. Janetta let me know that the alignment test failed so she would recommend I do the service, or else my wheels would deteriorate. Not only did she warn me of that, but she offered me a $10 off coupon for the service - as it's almost $100! I was very impressed by the amount of time it took and the great customer service that I continue to get every time I go back to Hoffman.

PESINOS

Jun 27, 2016

Quick and helpful. Love having my car washed.Enjoyed coffee and watching the news while I waited.By daughter like the vending machine!Thank youBeing forced to type a minimum of 25 words was not fun.

RJHOLDEN

Jun 27, 2016

When I came to Hoffman 30 years ago to buy a honda, I remember being patronized as a woman and went elsewhere to buy my first honda. My experience this time was not at all like that. Jeff listened to what I wanted. He was honest and efficient. Anyone else I dealt with on the floor and in the financial department was pleasant, not pushy and helpful.

CMHJP43

Jun 26, 2016

He was complete and quickly provided service. Was helpful in answering questions. Other personnel were friendly as I waited. Check out at the desk was quick.

COOKIE665

Jun 26, 2016

I have always had nothing less than excellent customer service at this location. Is a pleasure to deal with the staff here. I will continue coming back.

DelBuono

Jun 25, 2016

precision work hospitable serviceBest experience ever Shaller Honda needs to train at HoffmanHighly recommended Good coffeePleasant at atmosphere Confidence in knowing the work that was to be done was done right

COMEN00070

Jun 24, 2016

Matt was great to. work with. He was friendly and personal yet very polished and professional. I really appreciated his email providing me with a detailed explanation of additional work that my 2012 Honda CRV would require in the near future. It even came with pictures to better help me understand my car and its requirements. Great for those of us who are mechanically challenged!

REPHILO

Jun 24, 2016

Good information. Good follow-up. Good customer centric servicing initiative.. Good communication. Timely delivery and coordination.

BUSINESSTL150

Jun 22, 2016

This Honda team was great, they know what business means and everything was just perfect. I would come back for service or to buy another car.

CYMOND

Jun 22, 2016

Having dealt with various dealers over the years , I keep coming back to Hoffman. Not only for a fair deal,but the people who work there. Fair Friendly, professional and observant to our need is what keep this place percolating .Lets face it a Honda is a Honda is a Honda. Reliable and a good value. What makes Hoffman Honda Special? The people our sales rep went above and beyond to earn our business Robert Oleskewicz could not have been more professional and couteous. Yes if was a long drawn out process but he never was over bearing or condescending. So this is the third or fourth Honda I have bought here along with cars from their other stores and Robert is the current iteration of what Hoffman does best , yes it sells cars but it the people. who are the heart and soul of Hoffman Honda. So I appreciate all the help and understanding you showed us Robert. Thanks agan

KZ811

Jun 22, 2016

Jeff was a fantastic salesman and the customer service he provided was excellent! He answered all of our questions and reviewed everything with us to make sure we felt comfortable with our new car. He took his time to meet all of our needs !

DAVIDSOPER

Jun 21, 2016

They got me in on short notice, provided a nice area to get some work done and finished the car on schedule at the price that was estimated. What more can you ask for!

DUQUETTE.JEFF

Jun 21, 2016

Hoffman Honda continues to do a great job from my initial visit to their dealership in search of a new CR-V, to their commitment to continued costumer service. I had to bring our vehicle in for some minor body work- (rear view mirror replacement and a ding on the hood). Scheduling an appointment was easy, customer reps I interacted with were positive, and the work was done within the timeline that they said.Definitely recommend!

KCOURNEAN

Jun 21, 2016

Purchased a new 40k Pilot and traded in a 4 yr old CRV ...why, because I was given a letter promising me 20k for my used CRV W/ possibly an extra $6,900 in addition and first payment made by Honda. Needless to say my salesman went to bat for me but only was able to get me 18k for my car & a few oil changes. New car would mean a happy wife (we all know the other half of the saying) so we took the offer returned the following day to have leather treated and was sent on our way. Upon looking over the "detailing" noticed a few areas not cleaned and vehicle given w/ only slightly over a half tank. It's not the worst thing but I would not go around recommending this dealership- they sold us our last two prior Hondas but will more than likely shop around next time we purchase a new SUV. Hope this was helpful.

kjk

Jun 21, 2016

I have been to this location for service 4-5 times now, and every time the staff are knowledgeable, courteous, and friendly. Maintenance and repairs are done quickly and reliably. An excellent experience overall.

Larry H.

Jun 21, 2016

Great sales and service, as always. Dave Biolo was thorough and efficient and gave me a great deal on my trade in. I love the new car.

Orly

Jun 21, 2016

We had to deal with Eric, the sales person and with Terry the manager.Both were professionals, efficient and knew how to work. We ended buying a car. Good price, no rubbish. Very pleased.

NVISONE

Jun 20, 2016

We purchased a certified used Honda Pilot and later discovered there was a small crack in the windshield that didn't show up when we bought the car because it had been raining and that hid the crack from view. After brining the car back and requesting a repair, the service advisor set up first a repair and then a windshield replacement when we were not satisfied with the repair. she was very concerned with our satisfaction and went the extra mile for us so we would be happy with this new(used) vehicle.

PATTI.NAN.RICHARDSON

Jun 20, 2016

Rob in the service department is my hero. I will tell everyone I know to go to Hoffman. Can't say enough good things about him. And, if I happen to buy the Civic he pointed out to me, please make sure he gets credit.

ABBAIER

Jun 20, 2016

The service was great and quick. Robert, my service rep, kept me posted on the progress and provided me with a list and estimate of other work that needed to be done.

ECEDEB

Jun 20, 2016

My Honda needed emergency repair- had to have it towed (only the third time in 18 years...) and it was fixed within 24 hours. Very cooperative service people-Rob went out of his way to get it diagnosed, checked that the parts were in stock, and gave a fair price. The final price came in under the estimate because the technician worked so hard he finished ahead of the time projected, and adjusted my bill accordingly. Where else do you get consideration like that????? Thanks, guys!

JOYPERRRY

Jun 20, 2016

Lots to choose from..explained prices clearly..friendly staff..choice of colors. Left the same day with new carGood coffee and cookies

MICHELLEWAY98

Jun 19, 2016

This was an unexpected service visit. The service center was very busy and there were not enough advisors to handle the volume. It took about 2 hours to have my car diagnosed and service. I appreciated the ability to have the car seen and repaired while I waited.

CEDDILLON

Jun 18, 2016

Very Impressed with the entire staff at Hoffman!! Simon was excellent!! The staff was professional and friendly!! I would recommend the dealership very highly!! Would not hesitate to recommend the dealership to anyone!!

kelterich

Jun 18, 2016

We had a great experience at Hoffman Honda when we bought our new CR-V. If amazed us that we were in and out in one afternoon with a new car. Alan Katz our sales person was great, extremely helpful, and no sales pressure. I was delighted with the trade in value for our old car - no hassles! Sarah Klass was super fast and helpful when it came to the contracts and payments. From start to finish the experience was great! I would certainly recommend Hoffman Honda to anyone interested in buying a new car.

RUTH524

Jun 18, 2016

I drov in to the service department mid morning without having made an appointment. My car was taken immediately and I spoke with a lovely young lady who wrote up the service request. My car was given the oil and filter change, other fluids were topped off and the tire pressures were checked. This was all done quickly, I paid the bill and was on my way in a relatively short time. I was very happy with the service I received.

EARLINEUSA

Jun 17, 2016

The staff was friendly and accommodating. Excellent service. Kudos to Charles Ijomah!!! Very professional and interesting to talk to!!! He made buying the car quite easy !!

Happy Honda Owner

Jun 17, 2016

From start to finish, the experience was wonderful! Mike Beltran & Sarah Klass did an outstanding job and made me feel like part of the Hoffman family. If you are looking for a new car, look no further than Hoffman. The best car buying experience I have ever had. Hoffman Honda, you have a customer for life! THANK YOU!

JIMCOOK653

Jun 17, 2016

I had a pleasent experience . Eric helped me find the car I wanted and made the lease application easy. I would like to thank alk

JORGEPRCT

Jun 17, 2016

The process was pretty quick and painless. Fred helped me find find the car I wanted and answered every question I had. Sarah did a great job with my financing. The show room is pretty nice too!

MARK.DYMERSKY

Jun 16, 2016

Daniel is the best ad visor. Since joining Hoffman I request Daniel every time. His knowledge and customer service is second to none, I would recommend him to anyone. Thank you for eveything.

Memes

Jun 15, 2016

I needed my brakes repaired in a hurry and Dan managed to fit in an appointment on a Saturday morning! He is friendly and knowledgeable and made this very easy! Thanks Dan!

LONSTRATFORD

Jun 14, 2016

I would return to Hoffman motors again for service. Their low-key approach is laudable. No one pushed extra work on us. The waiting area is comfortable and very clean.

MAS

Jun 14, 2016

Rob Gorski was a pleasure to work with. He is friendly, courteous, professional, and knowledgeable. I felt like he really cared about making sure our vehicle is in excellent condition. I had to return for additional work that the inspection revealed was needed on the air conditioner, and Rob was able to get me in two days later and get it resolved quickly. An excellent all-around service experience. Thanks, Rob!

NICOLE.C.GREENBLATT

Jun 14, 2016

Everyone was so knowledgable and helpful. They were a pleasure to work with. David went the extra mile to make sure he found is the right car, loaded with all of the features we wanted. He is an excellent salesman and we will definitely recommend him to friends.

RUDIALVAREZ17

Jun 14, 2016

Great Service rec.. Rob is very friendly and very honest .... He represents the Hoffman quality of work that is synonymous with the Midas touch .!!! It was pleasure coming here ...

SALMAN83

Jun 13, 2016

Excellent customer service provided. Very knowledgeable and professional attitude. I would recommend to others as well. I am overall very satisfied with she experience at Hoffman.

BARBLAN203

Jun 13, 2016

Service was quick and pleasant as usual. Could go to service location closer to Waterbury but the service here is great and is worth the ride down

CARLMNET2

Jun 13, 2016

Walked in as they were leaving with a suddenly failed alternator. Provided a loaner car and we were on our way. The Bill was high for this particular breakdown but they were fair with me.

fernando.angell

Jun 13, 2016

Excellent and friendly service. Very pleased with the customer service provided.The options provided by Anthony in determining level of service was very helpful. I will recommend Honda Hoffman to anyone needing car services.

JASONESELUNAS

Jun 13, 2016

I brought my car in for break work on June 4th. Check engine light was on, it was recommended I get the diagnostic check to see what the issue was. I agreed. I was told it would be an additional $600 to get the "issue" fixed so I did (after plunking down another $600 for breaks). Picked up my car, next day check engine light goes back on. Frustrated but understanding, I called Janetta right away to see what can be done. We set up another appointment on June 10th. She called me a couple of hours later stating they fixed the issue so I went back to pick up the car. I asked what was the issue and she said the computer found another issue this time. I asked why this wasn't picked up the first time and she said, "things could've changed." In one week? Anyways, no charge so I left. The next day my check engine light went on AGAIN. Now I'm not thrilled. I'm not sure what I spend $600 on and two trips in and it's not fixed. Now I have to schedule again and I'm pretty busy so it's a hassle. I also need to get my admissions done this week and that's causing another issue. I'm really dissatisfied here and honestly feel like I paid $600 for nothing as I've had no issues prior. I expect a call to make this right.I want to add that Janetta is very courteous and has great follow-up. Not sure where the blame here is but, from an actual customer service side, she's done fine. I'm just not sure where the disconnect is.

JEFFG0

Jun 13, 2016

I really like my Honda Pilot auto - This is the third one I have purchased. All from the same dealer - Hoffman Honda. If all ihad tro do was deal with them, I would be fine. But I am sick and tired of Honda's overbearing, pompous attitude that everything has to be surveyed. I am beginning to think that I will buy something else, just so I don't have to deal with their corporate sense of checking up on EVERTYTHING - let their people manage the business and leave me alone

JEGS38

Jun 12, 2016

We appreciated the kind and efficient service. They did everything to make it good for us and we feel a lot safer with the airbag fixed!

Honda owner Gail

Jun 10, 2016

Staff was attentive and prompt. Actions were thoroughly explained, and no unnecessary items were recommended. I completely trust this group. Appointment was easy to make, and staff was expecting me and ready to begin the service as soon as I arrived.

RTHOMSON

Jun 10, 2016

Our recent Honda CRV service was handled in a very professional manner. The work was doneas promised and in time. The service person was very informative and went over all the detailswith us. Will continue to have our Honda serviced here.

KTHORNTON2201

Jun 9, 2016

From the moment you open your car door inside Hoffman' s Service facility you are reworded with very friendly yet efficient experience. My service rep. guided me through services and options that were being performed on this scheduled appointment. My car had been washed and was awaiting. Driving out of the facility I thought to myself - ya know, this was a great experience!

LOUNH

Jun 9, 2016

I had a scheduled service appointment which I arrived a few minutes early to and they took me right in.Everyone involved was friendly, the waiting area was clean and the self serve drink area is a nice touch

MINDY171951

Jun 9, 2016

the service, courtesy and professionalism of everyone I interacted with during my service was above and beyond expectations. The work was done in a timely manner, didn't even have time for a second cup of coffee.

JULIE.KINDL

Jun 8, 2016

Great service from all. Simon KariKari the salesman went above and beyond to find the right vehicle for us. He's down to earth, caring about his customers needs, and makes it an enjoyable experience.

MARTINROSENBLUM

Jun 8, 2016

I went to Hoffman for a routine 60,000 mile, 3 year service. The experience was efficient and pleasant.The sales person, Anthony, had access to my car history and was knowledgeable.

MONICAFCT

Jun 8, 2016

The service department was great! Very professional, clean, well organized, upfront, fair priced, thorough. Took care of my warrantee issue without any hesitation. Anthony was great! Gave me a nice loaner car to use for the day without my even asking. I was very pleased, would definitely recommend and will be back. Thank you very much for the great service!

NTHOMAS

Jun 8, 2016

I recently purchased a 2013 CPO Honda Accord from an outside dealer. Almost right after I drove it off the lot, I heard this squealing coming from the left tire area. After doing so research I learned that it was a common problem for my car and there was a TSB out on it. I called Hoffman Honda and got in contact with Anthony he got me an appointment. He went out of his way to call Honda cooperation to see if the TSB was covered under my CPO warranty which unfortunately it was not. He then told me that Hoffman Honda would cover the repair free of charge as a good will gesture. I was very impressed with that. Every bit of information I received whether over the phone or in person was detailed and left me with no questions. Hoffman Honda lives up to its excellent reputation with great employees such as Anthony.

TMFPC

Jun 8, 2016

Pleased with service, including Alan and those who also helped. The only issues I have include disappointment with the fact that standard transmissions are no longer available and the 25 word requirement for this review. If I were not concerned with making sure that Alan gets a good review the 25 word minimum would have caused me to stop and not submit the response.

ZEISER

Jun 8, 2016

Quite simple...every time I go to Hoffman for service they are ready for me, do the needed work & make sure it's done right & at the cost quoted.

RIAHILL14

Jun 7, 2016

Hoffman is great ! They always find a way to make me happy. I was having some issues with a car I just purchased and one of the Service Advisors Anthony A. (highly recommend) went above and beyond helping me. As well as the service manager Jim they were quick, efficient, friendly and great I would love to do business again with you guys soon. Thank you !

ERICKWILLIAMS197179

Jun 7, 2016

Amazing costumer service Robert Gorski awesome!!!speaking two languages helps a lot because my English is not perfect. Very fast service and friendly employees, thank you!

betsylmaguire

Jun 6, 2016

Great service! Pleasant staff, from beginning to end, and they clearly value customer service. I didn't want to wait for my vehicle, and they quickly arranged a ride home, no problem.

DANMC1000

Jun 4, 2016

Hoffman doesn't let you down. that is the best way to express the service. Quick and efficient. Suggesting the necessary service so you are not disappointed in the performance of your vehicle.

KARINA MARQUIS

Jun 3, 2016

Every time I bring my car in for service I get the best customer service. From the moment you pull in every body is so nice and professional at their work. I got my car brand new in 2012 Honda CRV and thanks to their service my car is still running like the day I bought it. Janetta was helping me and my husband as she has done in the past and she is always so nice and she truly shows that she cares about the customers. I highly recommend them.

Happy Customer

Jun 2, 2016

Service provided was exactly as promised. All employees are professional and courteous. I was in and out in a flash. The waiting room is comfortable.

J_FULVI

Jun 2, 2016

Service is always top notch. Done on time and done properly. We will continue to go to Hoffman Honda for all our needs. Thank you

RANSMIT

Jun 2, 2016

The Staff is friendly and kind but the service is overpriced. I am probably better off getting routine service done somewhere else in the future.

SHALU.KUMAR

Jun 1, 2016

We left and came back to finalize the deal due to a great experience dealing with Mr. Jeff Berselli. He is very thorough, professional, meticulous and professional. We felt that he understood our need for a good value and choice of car.

HARDIKS.BHATIA

Jun 1, 2016

Excellent and quick sevice. Very friendly and effective communication. Very comfortable waiting area. Prompt email report and reminder process. Will surely visit again for next service

mchonda

Jun 1, 2016

Dan did an excellent job explaining the services I may need and why I would need them. I feel comfortable bringing my car to Hoffman Honda and will continue to get my service done there.

CTABBY91

May 30, 2016

My sales adviser Jeanetta was very understanding about your problems and issues you have. She has helped me every time I go there and she keeps in touch after you've had your service done. She is the best in the business. She's at Hoffman Honda West Simsbury.

ECJORDAN93

May 30, 2016

Absolutely great experience. Had to get my oil changed. I set up an appointment online and showed up with Honda immediately able to assist me. I waited less than the time I was told in a very comfortable waiting room. Honda checked my car for anything else that could potentially be wrong and everything was fine (when a lot of places tend to try and tell you Something is wrong to get more money out of you). My car was washed and I was on my way in no time.

LINDA.BAEK

May 30, 2016

This was my 7th Honda at West Simsbury, CT location and it was another great experience. The sales team and customer service was excellent. You don't ever feel pushed or overwhelmed as they work with you.

RPALAGY

May 30, 2016

I was in and out quickly, very friendly service, will surely go back. Free coffee, clean facility and staff seems attentive and courteous. Price for next oil change seems reasonable.

SIKELLER

May 28, 2016

ROBERT OLESKEWICZ MADE OUR CHOICE VERY EASY. HE WAS VERY KNOWLEDGABLE,HELPFUL AND EASY TO WORK WITH. HEIS A CREDIT TO YOUR ORGINIZATION.WE WERE SATISFIED WITH THE EXPERIENCE. I KNOW I COULD HAVE NEGOTIATED FOR A BETTER PRICE,BUT AT MY AGE I DID NOT WAANT THE HASSEL . PERHAPS YOU CAN MAKE IT UP TO ME WITH SOME SORT OF SERVICE. SID KELLER

JLV123

May 27, 2016

Very friendly and professional staff. I found the car i wanted and needed with the help of my dealer to officially make my decision to purchase my vehicle

dan.jepperson

May 26, 2016

We had a very positive experience working with the team. They talked us through our options, worked with us to give us what we were looking for, and were efficient in their process.

Kristen

May 26, 2016

I had a problem with my brakes that required immediate attention. I called the service department at 8:30 AM hoping for an appointment in the next day or two. Janetta not only got me on the schedule that day but had a loaner car ready and waiting for me when I arrived 15 minutes after I called. The brake work was done right and I had my car back the same day. Everyone was very professional and courteous. Janetta really made things seamless and easy which is so important for a busy working mom.

Aramos27

May 25, 2016

Tom L. Was excellent very kind patient and down to earth. Overall great car buying experience!! Would highly recommend him and his whole dealership team!!

AZADHAMOTO81

May 25, 2016

I will definitely refer you to my friends. I had the best buying car experience. Thanks for your time and great service David Ezedine and David Biolo.

DSR23

May 25, 2016

Hats off to Robert Oleskowicz and the entire staff at Hoffman Honda. They made our purchase of a 2016 CRV an excellent and painless experience.

JESELCOW

May 25, 2016

very courteous people.everything was explained well and the repair people did the work on time.i was very pleased with the manager who spoke to me and the work done.

Samiam

May 25, 2016

Everything was great..the staff were very nice and professional. Dan took very good care of things, and the wait was not too long. A+

ESARAHANNE

May 24, 2016

Great experience all around! Matt was able to explain to me a way to work a service appointment in my busy schedule. I was not waiting long and was very happy with the knowledge behind what transpired during my appointment. Thank you.

MIke L

May 24, 2016

We went into Honda to test drive an HRV and with the sterling assistance of Jeff Berselli ended up purchasing one immediately afterwards. Jeff could not have been nicer or more helpful. He deserves a raise! If only there were more sales people like Jeff buying a car would be a much happier and less stressful experience.

ENOAKAED

May 23, 2016

Great customer service friendly people environment always a pleasure coming to this place ,every customer needs satisfied clean place to be at and great wify connection

PANDYBEAR

May 23, 2016

My 2010 Honda Fit was recalled because of a faulty Takata driver airbag inflator. OnApril 11, 2016 I was provided with a rental car from Enterprise until a replacement partbecame available and installed in my car. On May 18, 2016 Hoffman Honda called meto say part was in and it was installed that afternoon. Awesome!!!! Thank you AnthonyAudia from Hoffman for your fast, efficient service.

CHOIRFOSSIL

May 21, 2016

When the warning light came on, I was near Hoffman, so I stopped in without an appointment. They took care of me, drove me home, fixed my car, and picked me up later that day.

MEJEONG

May 20, 2016

English is my second language.They understood my questions very well with patience, and explained untill I understood it fully. Very frendly, comfortable.Thank you.

SMCGRATH30

May 20, 2016

Service was outstanding...Janetta was great. Turnaround time was excellent and she communicated everything clearly. I will return for future service work. I know I can always rely on HH.

RSOVRONSKY

May 18, 2016

Between Brian Singer and David Biolo, I had the best experience buying my new car. Two of us came in together and within two hours, we had each test-driven the car of our choice, and had purchased two new cars. Perfect service - no waiting - and complete competence by everyone. What a team. Thank you!

TIMADDIE4

May 18, 2016

Great experience as a whole with my trade in and buying process. Took quite a while to sit down for final purchase and paperwork but they sold a lot of cars that day. Would go back in the future.

CMOORE1

May 18, 2016

I was very impressed by the heated and covered drop off service bay. Staff was excellent at getting me in and on the courtesy shuttle. Car was ready at time I was told it would be. I went in for recall work so did not spend a dime but they also included a car wash before I picked up my vehicle. I was impressed end to end and would certainly reccomend Hoffman.

drreviews

May 18, 2016

I want to thank Dan Covalli for his help when I brought my Accord in for service recently. He was very helpful in answering a number of questions about what the service included and why. He is very knowledgeable about the car itself, and he helped me get a further service that I needed. Very reassuring to work with.The dealership has a lot of amenities if you need to wait. The time and cost estimates were accurate, and I was able to make an appointment within one day - which my Accord told me I needed to do.

JSL807

May 18, 2016

Again, Robert was my service advisor. Again, he was superb with no issues. If you get him, you will not be disappointed. A true professional and resourceful.

DSCHMITZ

May 17, 2016

I bring my Pilot to Hoffman for most services. It's pricey, but I get good service and I know the job is done right.

DukeUnc

May 17, 2016

Overall good experience -- would have appreciated having some of the fees discussed earlier in the process. There was some confusion with the signing process -- but it resolved quickly.

LSTRAUSS317

May 17, 2016

My car was leaking oil and the oil light came on. I dropped my car off without an appointment and I was taken care of in a very timely fashion. Hoffman service tried a less expensive solution which may help. They were very nice and helpful!

NOSBORNE

May 17, 2016

The service department at Honda has never left me dissatisfied. They are effeicient, courteous and always very helpful. These are some of the reason we continue bringing our cars to Hoffan Honda in Avon.

UNIVPJ

May 17, 2016

Great deal. I was able to negociatie a very good deal with team of hofman Honda. I got a very interesting internrt price and they accep my offer which was even lower. I'm very happy with this purchase.

SANDRAGIDMAN

May 16, 2016

My experience was quick easy and understandable. Robert Gorski helped me through the process and he made our conversations very friendly, I left knowing all was well with my car

WILLIAMSD0

May 16, 2016

Matthew was very good to work with. Friendly and informative .good interpersonal skills.just in for oil change, rotation and alignment.Matthew told us we did nt need alignment. Looked up when we had some key services done at prior date

JAMESPASTERNACK

May 16, 2016

Thanks so for fixing my tire even though I leased fro Hoffman Audi and saving me time from going to east Hartford J jJ Pasternack

KARLA.NOAD

May 16, 2016

I trust Hoffman Honda to be thorough. They repaired a few things so I wouldn't have to bring my car back another time. Explained what was done and why. Couldn't be more pleased.

FEI38

May 15, 2016

Rob He was being very gentle. When we go to Hoffman honda for oil change he is a person of ability. lots customer will stay in Rt 44 Hoffman Honda because rob gorski thank you. Hoffman honda

idigther

May 14, 2016

I purchased two new accords from Hoffman since 2008 and have all my service work done by Hoffman. Usually it is routine service but most recently I had a problem with my XM / Sirrus receiver that was under the extended warranty by Care Guard. I'd prefer if the extended warranty was a Honda product. Rob Gorski and the staff made my experience a positive one when care guard balked at fully covering an unresolved, ongoing issue that should have been counted as a single occurrence, single deductable. Rob's concern and professionalism stand out as fine example of why my next vehicle purchase will again be at Hoffman Honda.

DSPINETI

May 13, 2016

I had a flat tire and dropped the car off via the night drop off system. The service rep was very courteous, professional and helpful. He got my replacement done quickly and ensured that it was covered by the appropriate warranty/roadside coverage. Great experience overall

JAMESCONSTRUCTION

May 13, 2016

When i got in my car, the shift stick was wrung around tight and it took 2 hours to get my oil changed. the guy in the garage when you first drive in was very accommodating. The waiting room is very comfortable.

tturbiak

May 13, 2016

This service was great--the advisor was most helpful and the car was done when promisedLast time was poor-- I left a message but was never called

SUOBRIEN56

May 12, 2016

Everyone was so friendly and people not involved in my service all smiled and said hello..Greeted quickly and This service was done promptly. This experience was pleasant and nicer at other dealerships in the Hoffman group.

JSTREFF01

May 12, 2016

I recently brought my Accord into Hoffman Honda for a diagnostic appointment. I scheduled the appointment for first thing on a Wednesday morning. I was at the dealer dropping the car off at 7:30 am. I was very flexible about my schedule and told them I did not need the car until the end of the day. Janetta told me that they would diagnos the problem and call me right away. At 1pm that afternoon (over 5 hrs later), I had to call Janetta to follow-up as she had not reached out. Janetta told me that no one had looked at the car yet (again 5 hrs after I dropped it off) since I told them I didn't need it right away. I do not find this to be an acceptable practice. Just because I am flexible as a customer does not mean that Hoffman should not begin work on a car that was in the dealership at 7:30 am. This is a common issue that occurs with every appointment that I make. Unless you specifically tell them that you need your car right away, they basically ignore the car until the very last minute or until you harass them about it. I was finally able to leave the dealership at 4:15pm that day. There is no reason that my car needed to be at the dealership for almost 10hrs, for a simple oil change and diagnostic reading. Additionally, Janetta was not very pleasant to deal with on a personal basis. She basically tried to blame me for the delay in the service since I was the one who offered to pick up the vehicle later in the afternoon. Again, just because I am being flexible as a customer, does not mean that they should not service my vehicle within a reasonable time frame.

MINDY171951

May 12, 2016

Brought accord in for oil change. although it wasn't calling for one we are going on a 4 week road trip sooo. The tech looked at the diagnostics, told me it still had time but would check the oil anyway and sure enough it was black so he recommended the oil change. The computers were down system wide so they couldn't check when the last oil change was but better safe than sorry. It took very little time and I had a comfortable hour or so watching my soap opera and sipping mocha coffee. Everyone was great considering the handicap they were under without the look back history from the computer system.

LoveMyAccord

May 11, 2016

I've had to visit a couple times for issues with my tires and the service team has been fantastic with helping to get me back on the road quickly. If I could just find a way to stop running over nails I'll be good! Thank you to everyone for your help!

SUE5

May 11, 2016

Rob was friendly and efficient. The service center and the technicians were clean and neat. The work was finished quickly and my car was returned clean. There is not a thing I would change.

RGGPAPA

May 10, 2016

Rob was attentive and followed through with his work. One point that did not go well was the AC/fan electronics were turned off. This was after the car was deemed complete and given to me. But what amazed me was how they responded and fixed the issue. I valued how they recognized the mistake and corrected it going above and beyond. Well done!

EHW1970

May 10, 2016

Experience was great-Janetta took care of everything and shuttle service was helpful as well. Only difficulty was one if the customers in the shuttle had us go pick up his wife at Walmart and I didn't think that was appropriate use of the shuttle

KITLASCH

May 10, 2016

The service was fast and professionally handled.The service person explained how I would know when the car would need further service. I was asked if I wanted a hand car wash. I would recommend that they towel dry the car because it was left with too many soap spots and had to be rinsed at home and towel dryed.

Barkley0703

May 9, 2016

Very prompt. Was able to get in right away. Took care of the problems as needed. The advisor also helped to recommend services that I should take care of now as opposed to waiting until later. She also provided honest feedback about what I can take care of at a later time.

DSIMONI

May 9, 2016

Made appointment for 4/29 at 11:00am to replaced front passenger tire that was damaged from a curb strike. Arrived at 10:45 and car was checked in at 10:48 and it was a scheduled "wait" appt. at 11:45 I looked in at the service dept and car was on lift with tire off the car and I saw no techs in the service area.. At 12:00pm I asked the service advisor to check on progress because it shouldn't take an hour to remove tire, put a new one on time balance and mount it. She checked and told me the guy was waiting for the "machine"? Really? After an hour of being there he is waiting? Anyways I went back and looked in the service area and there are now 3 techs around my car. She called me into her office and I was checked out at 12:14pm. So in the space of 14 mins my tire was mounted, balanced, remounted on car and I got a car wash ( the car wash looked like they just sprayed it with a hose. Was still dirty when it dried.) I feel I was not told the entire story and my car sat for a long time when I first got there. So I had to wait from 10:48 to 12:14 to change a tire with an appt. I could buy a tire anywhere, I could have my Honda serviced anywhere. I come to Hoffman for service. Did the service people go to lunch at 1130am to noon? Is that why I had to wait twice as long as it should have taken? I had the same tire service done on 9/30/15 and I arrived without an appt and it took only 45mins including a good car wash.

KLMATTIAS65

May 9, 2016

Great service every time I come here. Really appreciate the thoroughness and professionalism of the staff. I never feel they are trying to sell me more than I need.

LittleRobz

May 9, 2016

My overall experience was very good. However, the technicians were behind my service ended up taking much longer than expected. But Rob was very friendly and even helped to make sure the price of my services was as low as possible.

MAIL4ROBYN

May 7, 2016

I contacted 5 Honda dealerships in the Hartford area via the internet. I spoke with three dealerships and visited two. In all honesty, it was Wendy Lara, Hoffman's business development person who really sold me the car. Wendy was refreshingly honest and followed through with my questions. She listened to my concerns and went to Brian Singer to see if she could get me a better deal. If it wasn't for Wendy, I would not have bought my Accord from Hoffman.There was a lot of inconsistencies from the Honda dealerships. For example, Hoffman's David Biolo told me that the powertrain was covered under the 3 year/36,000 mile warranty. Another dealership in Hartford told me the powertrain was covered under the 5 year/60,000 mile by Honda - which is correct. This information is on Honda's web site. Another misconception is VIN ETCHING, which is printed on most dealership invoices. Invoices don't state that this fee is OPTIONAL. (Buyer Beware!) I opted out of the $249 charge, which varies dealer by dealer. Since I paid cash for my car and had a bank check to close the deal, I wasn't convinced by the business manager (aka, salesman #4), that I NEEDED vin etching. I was privy to this ploy. When I said NO, I don't want it. He promptly announced "We'll give it to you for free!" Hmmm. The etching was already on the vehicle. I don't think they wanted to remove it.Lastly, the extended warranty. Another sales pitch by the business manager. He showed me the costs. When I told him I put less than 10K miles a year on my car, he told me he'd cover the car for 10 years. He did some calculations and presented his new figures. A few minutes later he showed me a pre-printed piece of paper that listed the costs of the different extended warranties. Alas! The new figures were $230 lower than the cost he originally showed me. When I questioned him, he said it was CT tax that made his original figure higher. Really? CT sales tax is 6.35%. A $200 plus "tax" on a $1800 fee? Do the math.So the next morning I get a call from Brian Singer saying I had to come back into Hoffman as soon as possible. Why? They screwed up the paperwork and listed another auto as the Accord I purchased. In all fairness, they comped me a future detail for my trouble. That was worth my time to drive there and sign new paperwork, get new plates.Would I go back to Hoffman or recommend them? Yes. But do your homework and go through the internet first. That way, you'll hopefully get Wendy. Wendy deserved the commission on my new Accord.

JIMMARY14

May 6, 2016

Purchased a new 2016 CRV EX. I had bought from Hoffman Ford in the past with positive experience, via Billy their GM. My experience with Hoffman Honda was similarly positive. The price was fair, staff was professional, facility was clean, price haggling was done over the phone which I liked, so when I came in the deal was secured and just paperwork was required. Drove home with our new Honda. Jim

lindseyboudreau

May 6, 2016

Although havjng my car subject to the airbag recall was not ideal, Anthony facilitated a rental and made the whole process as easy as possible.

TINADOXIE

May 5, 2016

I was treated courteously and promptly. I have complete trust in your dealership. I bought my Honda at your dealership and have been back for all of the service.

Rvincent

May 4, 2016

Service was OK--not great but not awful. The people are friendly. However, I felt I was there to have service sold to me regardless of whether or not I needed it. This part was unpleasant and surprising to me since I bought two cars from Hoffman. I have been going there for years and I must say something has changed and that is too bad. Hoffman Honda is now run-of-the-mill and I can go anywhere for that.

Satisfied customer

May 4, 2016

Rob G in the service department was incredibly friendly and helpful. I really appreciated his quickly response time and positive attitude. I will be back!

AMARANTE12

May 4, 2016

Overall great experience with getting a quick appointment through accurate timing of repair. This was especially pleasing because I waited at the dealer while the repairs were dine

BMVOELKER

May 4, 2016

Jenetta was professional and courteous. She strived to provide excellent service at a fair price. She was empathetic to the customer's perspective and demonstrated a high degree of personal interest and commitment to customer satisfaction.

DOXIE99

May 4, 2016

We have bought at least 5 cars from Hoffman Honda and always service our cars there. The staff has always been helpful, friendly, courteous, and professional. We were impressed with our salesman, Tom Lederman, and Matt West, who is one of the Sales Managers. We got a great deal on the new Honda CRV, as well as one on our trade-in.

KRYSTLE42887

May 4, 2016

Great job quick and on time. I arrived a little early for my appointment but they were able to get me in and out very quick. I highly recommend Hoffman Honda for sales and service jobs

MIAN200

May 3, 2016

I recently went in for my CRV's first oil change, which was complimentary from my salesman. Anthony Audia was very courteous and professional during my visit. I did bring up an issue with the vehicle's front seat and how something was protruding from under the seat covering. Anthony took a picture of it and was going to send it to Honda for review. He told me there was a bulletin on the same issue from Honda but on the leather seats. Mine is cloth but he said he would try to get it resolved from Honda. I am waiting to hear back from him. Overall, it was a very nice experience and would definitely recommend your service department to others.Mike Frenette

BROB50

May 2, 2016

The trunk latch was not working and therefore the trunk would not close. The mechanic came out to look at it and said that he could fix it, Fifteen minutes later he came out to tell me that he had fixed it and there was no charge. He was great and made my day!

ERBIRON

May 2, 2016

I called Janetta on a Friday to order 2 parts for my CR-V they had them in the next day! On Saturday I had them installed and it all went perfectly!. I couldn't be happier!

LUKE.ROSNICK

May 2, 2016

Hoffman Honda is a very comfortable dealership to visit both in terms of the physical building and the professional treatment customers receive from the staff. We had to wait for a while before finishing the paperwork but all our interactions were very professional and easy.

MANASHKIN

May 2, 2016

Everythyng was good - as I expected. I am satisfied with the service appointment. One thing was not done because of some parts to be requested, but this is OK. Next appointment was scheduled.

JAMES.FOX

May 1, 2016

Very Helpful, very knowledgable and cared about my concerns. gave great advice and was very friendly. "express service should be more "express" than it is.....

Eric/Carol

Apr 30, 2016

Our recent purchase of a new accord at Hoffman Honda was actually enjoyable and fairly stress free. Jeff was extremely kind and patient and became our guide to gaining an understanding of how the vehicle worked. Terry gave us a great deal and David made the financial process quick and simple. All in all a great experience and we will not hesitate to return to this dealer in the future.

happyhonda

Apr 29, 2016

My recent experience at Hoffman Honda Service was great. Very timely, work and price as promised, and a very competent advisor! Shuttle is a great option too.

NLJONES75

Apr 29, 2016

I set up my appointment to fit into my calendar. Robert, was so polite, knowledgeable and helpful. The waiting area was quite comfortable. My car was in for an oil change.Robert came out to keep me informed about my car and to let me know about upcoming maintenance that would be needed. When I picked up my car, it had been washed and I felt like I wanted to ride all day. I felt safe in my car that had passed its checkup. I'll be back for future work.

RICHARDCOUSINSHOME

Apr 28, 2016

Bob Gorski and Jeff Berselli were both very helpful in telling me what needed to be done right away and what could wait until my next maintenance visit. The work was done on time and my CR V is running much better. A bit pricey.

SANDYLUE_66

Apr 28, 2016

Friendly staff even the one who are not taking care of your needs, Always smiling over all lovely place to have your car.service Comfortable waiting area.

BEACHCOMBER366

Apr 28, 2016

Friendly, prompt service as well as thorough review and repair of issue even though the car was purchased at another dealership. Will definitely return for all services needed.

JACQUEDAVE

Apr 28, 2016

Anthony and the rest of the staff were very helpful. Scheduling was easy (I think Jim handled my call), I dropped my Odyssey off the night before, it was ready early and they also fixed the seatbelt switch at no charge (lifetime warranty on seatbelts). Picked it up the next day, all at my convenience.Based on this visit I would have no problem recommending Hoffman Honda. PS I rarely take the time to write positive reviews, but this was easy too.

CPOHondaBuyer

Apr 27, 2016

Hoffman Honda had the used car that I was interested in at the right price. Their staff was very helpful, especially given my situation as a first time buyer, in explaining everything from transferring insurance and registration to financing and warranty coverage. They are happy to work with out of state customers and very knowledgeable about policies and needs for buyers from other states in the northeast.

GGandRG

Apr 27, 2016

Starting off with this whole airbag debacle I was full of anxiety and completely stressed out. Hearing other people's stories about the hassles they had trying to get a replacement, I was rather reluctant to make an appointment, but didn't feel safe anymore and knew I had to. Meeting with Daniel Covalli took all those doubts away as he was very friendly, professional, quick to understand that I didn't feel comfortable and set me up with a rental the very next day!Then when the rental car wasn't working out for me, for various reasons and no fault of Daniel's, David Biolo was there and he got me into a safe, beautiful new car that same day. He also went out of his way to make sure I got the best deal out of it considering the situation. And Sarah Klass made the payment and insurance process fun as well, and while I like shopping, the paying part is usually never fun. Overall the atmosphere at Hoffman is so positive, and the three people who helped me through this literally turned a potential nightmare into a dream. Very impressed with their prompt assistance and efficiency. They got me what I needed, when I needed it, and with a smile. 10/10 impressed.

krj232

Apr 27, 2016

Joe was very informative and helpful during our visit. He worked with us to decide on the right color, model, and price. We had a great experience purchasing our car!

MITCHELLHLINKER

Apr 27, 2016

It was a terrific experience! I am looking forward to my next visit. It was a perfect experience. And it's good to know that should I need service again, that it will be a positive experience. Thank you!

NKOVALESKI54

Apr 27, 2016

All of the employees, that I have dealt with during the past three years at Hoffman Honda, in Avon/Simsbury, have always been very professional, helpful, and pleasant to work with.

NITADUENAS

Apr 26, 2016

Thank you for work done on my car. Robert was very thorough and friendly. Made sure I was happy with the results. Very appreciative that I use car dealership.

VALFREUDSON

Apr 26, 2016

Goog experience. They took us right on time. Survive was complimentary. I have a new car,so first oil charge was free. We were told that appointment will take about an hour. It took less then that. I was satisfied with the service.

CINDYKOZIKOWSKI

Apr 26, 2016

I received a recall notice from Honda re: possible dangerous airbag. Was referred to Honda dealer, (Hoffman in Avon that my mother uses.) Worked with Anthony Audia who set up a loaner w/ Enterprise, understood and empathized when I did not want to drive my vehicle until the bag was replaced, set up a tow when the bag came in, and arranged rapid repair time so I could have my car back. Always courteous, and followed up with calls to keep me informed. Everyone in the service department was very courteous and helpful. Thank you!!

J_FULVI

Apr 26, 2016

I know Rob from the dealership he was at before. Rob is always helpful and a great service adviser. I will be sure to see him when I return for the work.

KVINJAY

Apr 26, 2016

Rob was very informative when I called about a letter I received from Honda. He helped arrange a rental car and called as soon as the car was ready. Hoffman is fortunate to have an employee like Rob!

RS

Apr 25, 2016

Came in for scheduled maintenance. Service rep was friendly and attentive. The maintenance (oil change, tire rotation, brake fluid) was done quickly. Comfortable waiting area.

janetwalters

Apr 24, 2016

This was my second experience with Hoffman Honda. Dealing with Robert Gorski was a pleasure.He was friendly, kind and very helpful. I trusted him and his recommendations completely. I will recommend Hoffman Honda to all my friends and plan to use them again when needed.

SUNMMM

Apr 23, 2016

The service staff at Hoffman is friendly, knowledgeable and consistent. My car is only on its second oil change, but both visits have been pleasurable. I dealt with Matt Gallicchio the first time and Daniel Covalli the second and both were awesome to work with. Jeff Berselli was my salesman (and a great one) and I plan to work with him again for my next car at Hoffman.

T.HEFFERNAN

Apr 22, 2016

All the team members at Hoffmam Honda are friendly, knowledgeable and very efficient. My family discovered Hoffmans over 10 years ago. We all continue to buy and service our vehicles there. With such a large staff and convenient hours it was easy to arrange an appointment at the perfect time for me. No need to take time off from work! I always appreciate their honesty and great service. I will continue to recommend Hoffman Honda.

THOMPSON.KANTHONY

Apr 22, 2016

I am a regular to Hoffman Honda for a reason. I always get great service and know that my car is in good hands. Janet's set up the appointment when I called, she's great per usual making sure all the services needed were available on my schedule. Rob was very conscientious and helpful in getting me in and out on my way with a loaner while my car was being serviced/detailed.

Natalie

Apr 21, 2016

Excellent speedy service. The car was ready on time. The service rep and sales rep were both knowledgeable and efficient. Very satisfied with the work done.

PilotFamilyCT

Apr 21, 2016

With 185K miles on my Pilot, I knew it was time to invest a little money in the car to make it another 185,000 miles. The guys were very thorough and Matt even called the prior Honda dealership I used (in another state) to make sure we are current with all regularly scheduled maintenance. A job well done!

SGAMBOTI

Apr 21, 2016

I felt confident that my car and I were taken good care of. Staff was courteous and very helpful. I always take my car to you. Thank you

JOSEPH SOPER

Apr 21, 2016

I'm never disappointed when my Accord is serviced at Hoffman Honda. Daniel Covalli, service rep, was very pleasant when discussing my needs and explained carefully what work was to be performed on my car and why. I purchased my auto at Hoffman about six years ago and always return for service even though its over an hour's drive to get there. Thank you for this quality service.

LOKESH.ALA

Apr 21, 2016

Over all satisfaction is Good. Comparatively other showrooms Hoffman Honda offering good deals. I recommended many of my friends. Two of my friends purchased new vehicles here in the same month.

BBOWM

Apr 20, 2016

Went home the other night with our new vehicle. We are very happy with the entire searching and purchasing process. Mark NewComer was our sales representative. Mark was not only very welcoming, friendly and accommodating, but he was very knowledgable and informative. We feel he gave us a very fair deal on the vehicle. Matt West was the sales manager involved and we were impressed with him also. I would highly recommend Mark and Matt to friends and family, and will not hesitate to go back to them when it is time, once again, for a new vehicle.I have not yet taken the car in for service at this time.

FOTINIFM

Apr 20, 2016

Very good PatientVery kind Explains everything in detailOffers coffeeVery professional Will recommend Mr Robert To other people that need to buy Or have service done on their car.Thank you And have a wonderful day

JAKS4WH

Apr 20, 2016

Top notch service department. Everyone was friendly and professional. Everything happened exactly as I was told. My drop off was conveniently scheduled around the shuttle, and they made sure my paperwork was done in time for it. Shuttle ride back to pick up car was timely-- exactly when I was notified to expect it. And deLing with Rob in Service was a great experience!

MARCIACT

Apr 20, 2016

Love my Hoffman Honda Service in Simsbury Ct. I couldn't be happier. The Manger us kind & compassionate as is my advisor Anthony Audia! They keep m 2002 Honda Civic running perfectly. It's finally reached 50,000 miles.

STEPHANIE.BUNNELL

Apr 20, 2016

Whenever I go to this dealership, the service consultants are super friendly and relatable. Robert was very talkative and wanted to know about myself and my car. I own a local bakery for dogs so we chatted about dogs. Would return to him again.

HybridPioneer

Apr 19, 2016

Oil change on my 228,000-mile, 14-year-old Civic Hybrid (great car!). Winter tires removed and new all-season tires mounted, balanced, and aligned. Dan Covalli was extremely helpful as always. Another excellent experience with the Hoffman Honda Service Dept.

PUMERANTZB

Apr 18, 2016

Our salesman was efficient, respectful and did not waste our time. He did everything possible to make us happy. Came for service left with new lease!!

civicjoyce

Apr 17, 2016

Had service on my Civic. Janetta Marrero is an excellent Service Advisor. Takes care of all my issues.Has me in and out when I want. Hoffman Honda is fortunate to have an excellent employee like Janetta Marrero.

cargal, meggie52

Apr 16, 2016

I brought my car in for a routine oil change and tire rotation. Janetta Marrero was my service advisor. She let me use a variety of coupons and had my car in and out of the service department in no time. I think it was the speediest visit I've ever had at this dealership. She was very accommodating and friendly. She was quite knowledgeable and said all of the vehicle checks for a routine service would be done. She is a credit to this dealership/. I would highly recommend this service department.

LYNMARIE865

Apr 16, 2016

Pleasant atmosphere, no pressure to have additional service performed but advised of future servicing suggested. Not a problem for my dog to sit in waiting area with me.

MANJUDNA

Apr 16, 2016

I was greeted by Terri Pomeroy , He detailed the process very well ,Customer friendly staff ,service was great ,on time , commitment oriented group !! During my wait ,I had good coffee !!

ED_KOP

Apr 14, 2016

Everything was on time and complete...Dan was most helpful and showed me more features that I was not aware of, i.e tire recalibration button. and seat operations,,,,,Thank You

KSTOCKNO

Apr 14, 2016

I have had my 2015 CVR in for the same problem 5 times. It is the vibrant issue. I really don't think the first few times my car was there they knew what they were doing. They were just trying things out. I hope that this time it really stays fixed.Anthony really went out of his way to try to help me.

KZXCRUNR

Apr 14, 2016

After having a few terrible experience in the past, my most recent visit to Hoffmann was beyond excellent. Robert O was my salesman who he listened to me, made me feel extremely comfortable and delivered in every aspect of car buying /leasing. I was tight on time and made sure I got my car and insurance squared away in time for me to make my other commitment. If you visit Hoffmann ask for Robert O, he is the best!

Lisa

Apr 14, 2016

Rob in service at Hoffman Honda was very knowledgeable,up front and willing to listen to me to help find the "rattle". I always feel that they are honest and do great work!

Nadeemkhan Pathan.

Apr 14, 2016

This is the best dealership in ct, staff are very friendly, sales person Eric Diaz was a great person to deal with it. friendly and family oriented environments.better than Manchester honda and enfield honda.

TRISHMICHAUD

Apr 13, 2016

I purchased a used Honda Pilot vehicle on 2/2/2016 and the engine light came on along with the emissions light on Easter Sunday. The vehicle had a broken censor causing the vehicle to operate on 3 of the 6 cylinders. I was disappointed that within 55 days of us owning the vehicle it needed service but Anthony understood and was able to approve the fix with 0 charge to us! EXCELLENT SERVICE!!!! Thank you!!!

CRNPHN5

Apr 13, 2016

Knew I needed brake work done. Janetta was able to schedule an appointment Saturday morning. The car was ready before expected. I was very pleased with the work and the price. As always the service department did a fantastic job.

kprivitera82

Apr 13, 2016

I arrived earlier than my scheduled appt., but they quickly processed the work order. I told my service advisor I needed to be out the door by a certain time and my vehicle was ready to go before the hour I had given. Discounts were provided and the bill was as expected.

LUZAT28FC

Apr 13, 2016

First time I had a not very good experience with Honda. Issue with oil change was handled poorly but resolved to my satisfaction. I prefer not to use this rep in the future.

memayo

Apr 13, 2016

MATT WAS TOTALLY UNDERSTANDING, CLEAR IN HIS EXPLAINATIONS, KNOWLEDGABLE. DID WHAT HE SAID HE WOULD DO AND TOTALLY PROFESSIONAL AND ATTENATIVE TO MY REQUESTS-.GREAT!

CWHAASE1

Apr 11, 2016

Janetta was very helpful! She took time to make sure my needs were met in the most cost effective manner. Vehicle was taken right away and service performed quickly!

DPANDOLFI

Apr 11, 2016

Great customer service, no hassles. Replaced my dead battery at no charge. Did a thorough inspection of my vehicle and explained their recommendations in order of importance. Didn't get upset when my husband left the vehicle with a dead battery in front of the service garage doors and locked the keys in the car!

THANIGAIVELANN

Apr 11, 2016

I was introduced to sales person Mr. Jeff Berselli. Jeff was very helpful and patient on addressing my queries. His follow up was perfect and ensure I am happy and satisfied. He did the thorough inspection of my vehicle and ensured that everything is fine. Its a nice experience.

WARZECHO

Apr 8, 2016

My '10 Honda CRV was in need of a new starter and I needed some duplicate keys made. Even though I had purchased this vehicle at another dealership, I needed to bring it to Hoffman Honda because of the exceptional I receive from them!Brain in the service department worked on my car. He is very knowledgeable, courteous, and got the job done correctly and in a timely manner. I will continue to be a customer at Hoffman Honda for times to come!

CARLMNET2

Apr 8, 2016

They accept coupons from other Honda dealerships and will work with you to determine which maintenance/repairs are really high priority and which ones can wait a bit. They treat you with respect in a friendly way. Never a bad experience here.

Jason D.

Apr 8, 2016

This was my second time going to this dealership and both times I was very pleased with the service there. Everyone that works there is always so friendly and attentive. They even invited me to have dinner for an event they were having at the dealership at the time. Jeff Berselli was my salesman this time around and he was great! Such a nice guy! He did everything he possibly could to get me into the car that I wanted and one that suited my needs. He was very thorough with explaining things to me about the cars I was interested in and how the process will work. I especially liked that he seemed to care a lot about my needs and getting me what I wanted in a car, he even made sure that my big hound dog Noah was going to happy and comfortable in the car I chose as well because my dog travels with me a lot, my dog was with me while I was at the dealership at the time. Jeff overall made sure that I had a pleasant experience which is what he said to me as soon as I met him. Thanks a lot Jeff and thanks to all the other people that were involved in the process with me. I will definitely choose this dealership the next time I'm ready for a new car.

mhoitt

Apr 8, 2016

Everyone was courteous and very helpful while remaining very professional. The shop was spotless and pleasant to wait in. I will go again because of my treatment this first time.

MJSEGER

Apr 8, 2016

If the purpose of the 'free' inspection is to make up stuff you don't need and then try to sell it to you, it was a success. I was told I needed to spend over $100 and have my brake fluid changed. What they didn't know was all my brake fluid leaked out and I had the line repaired and the fluid replaced less than 1-1/2 years ago so I didn't need this service. Then I was told I needed to have my transmission fluid replaced for I think it was $150 or so. Again, nobody knew the transmission was rebuilt less than 3 years ago and had all new fluid, again something I didn't need.Several years ago when my check engine light came on I was charged $100 to diagnose a bad transmission and told a rebuilt one would cost something like $5K. I went to Aamco and they did the same diagnosis for free and rebuilt my transmission for about $3200.A few weeks earlier it was suggested I replace my timing chain, which I did, but literally the next week the service went on sale for $100 and nobody thought to tell me this was coming, something I'm sure they knew.

Anto

Apr 7, 2016

I booked an appointment but when i got the waiting room got me worried i would never get out. But the sales support assured me that all would be as foreseen. And it was. I was extremely happy with the service and the timing.

KEN-NK

Apr 7, 2016

Regular service, oil change and tire rotation. Everything and everyone was really good. In and out on time. I will be happy to go back to Hoffman again.KK

SMLM1357

Apr 7, 2016

Anthony and the people in the service department were both courteous and friendly. They promptly fixed my problem with the fix Honda had finally come up with. I am a long time CRV owner and until I bought this last one have never had any problems with them. I can't tell you how happy I am to finally have it fixed.Anthony thank you so much for all your help.

W.MISKAVITCH

Apr 7, 2016

Personnel were wonderful as they gladly accommodated my timing for service needs (changes due to inclement weather). In addition, they explained the type of service my car needed as well as the length of time it would take to complete the service. They offered a loaner/ride but I decided to stay in the area. All your employees said "Hi" with a smile! I will continue to recommend to my friends... Visit "Honda Hoffman in Canton". They're the best!!!

CHHABRA.RAVNEET

Apr 6, 2016

It was a really amazing experience. The wait period was very convenient and easy. It took an hour for the service, but the time passed quickly. The staff helped me get the coffee, The wifi to connect to my work laptop and was very friendly.Thanks Hoffman folks!!!

HUNTBRB

Apr 6, 2016

Rob went above and beyond and took care of all of my concerns. A loaner was made available which made my life easier. I would recommend Hoffman

BABU1CSE

Apr 5, 2016

Good and very satisfying. They helped me to explore different models and find best car with in my budget. Also they were very patient with my questions and explained me everything clearly.

AKSHATG

Apr 4, 2016

Have been coming to this service center since I bought my car in 2010 even if its a 40 mile drive for me. The service team is excellent and very professional and courteous.

atramuta

Apr 4, 2016

Had an appointment my vehicle was taken in on time. The job was done quickly, professionally and neatly. The job was done under my quoted price which never happens. Thank you Hoffman Honda. I would recommend Hoffman for sales and service!!!

MRPATIENCE

Apr 4, 2016

I made a phone call to Hoffman Saturday afternoon and got Rob Gorski on the phone for an oil change in a week and much to my surprise he asked me if I would like to come in right then and he could get it done for me. I said that would be great and I headed right over. I got there and Mr. Gorski took me right into his office, looked up my information on the computer, and saw that I had a recall that needed attention and said he could have that done for me also. Needless to say all this got done in a short period of time and I was on my way home before I knew it. Many thanks to Rob Gorski and the tech that worked on my car for me.

TALONPOJANTIE5

Apr 4, 2016

Our service light was on...we had to do an impromptu visit to Honda on a friday morning. Everything was streamlined and handled in a professional manner..there was no idle time when we were wondering what is going on. Anthony was very thorough and stayed on top of stuff..providing us update whenever needed. Overall we had great experience.

ANNRELE

Apr 1, 2016

Many thanks to Jeff Berselli and Dan Covalli for being knowledgeable, professional and friendly. I thank the other team members too. I appreciate your efforts.

ASP860

Mar 31, 2016

I went in for my first oil change on my 2014 pilot. The service they provided at this appointment was fine but the recommendations they are making for my next visit in August is outrageous.At approximately 43k miles they are recommending a drain and replace of my transmission fluid (at approximately $124). I did some research and discovered Honda doesn't recommend this service until 60k miles. In addition they are recommending a change in break fluid (another $124 charge). I'll definitely be taking my car to a different Honda dealer for service going forward.

EDJMSTJ

Mar 31, 2016

I have been going to the Avon Hoffman Honda Service Center for 12 years now, and I have always received excellent service from the professional staff. In particular, I would like to commend Janetta Marrero for always taking the time to patiently explain the "whys and hows" of the work to be done, in a very professional and friendly manner. She gives the customer confidence in the service center and the work they will perform.Respectfully Submitted, Ed Stevens

ENOAKAED

Mar 31, 2016

Exelent person met all my needs and overall much concern for my safety ,gave me my status on my Honda crosstour daily satisfaction great job very Happy

GER193

Mar 31, 2016

Service rep Janetta is excellent. She anticipates a need, acts quickly, is friendly and very competent. Love the service at Hoffman, and this comes from someone who has bought and cared for NEW cars for more thsn 30 years, through dealers of Honda (and other brands) in 3 states!

LORAINE816

Mar 31, 2016

Robert Gorski was professional and courteous during all aspects of the experience. He explained everything very carefully and I felt as though he helped us to understand the problem in its entirety. The car no longer vibrates nor hesitates and has a lot more pep. I was not happy at all with the car until this issue was resolved.

PESINOS

Mar 31, 2016

Always great service. I am pleased with the quick scheduling and prompt service. Love driving away with a clean car. Would recommend this dealership to anyone.

pmarnold76

Mar 30, 2016

Great visit, it was very busy and Anthony got me in last minute for oil change. And checked my brakes, which had been previously discussed.

SBANJARA2

Mar 30, 2016

Excellent service With good advise by professional adviser. We can ask many , no worry about good service . I like Hoffman Honda Avon . It is far from area but I don't mind to drive more To the Hoffman .

KATHIDRE

Mar 30, 2016

Outstanding sales and financial service. My salesman listened to what I wanted and made it happen. I love my car- my FIRST Honda! I had driven my Jetta for 10 years and really thought I would just get another Jetta but the Honda Civic caught my eye so I went into the Hoffman dealership on my way to the VW place up the road. Mike Beltran was excellent; knowledgeable, hard worker and attentive. I drove the Civic and loved it. The time with the finance office was quick and efficient. I have already recommended both Hoffman and my Civic to my friends and family!

laurievp

Mar 30, 2016

Thank you so much Mike Beltran! I was a picky customer. I knew what I wanted and didn't budge. You delivered! I love my new 2016 HR-V!

PTC23

Mar 29, 2016

Came in for an express oil change. Service was what you'd expect from a dealer focusing on your brand of car -- knowledgeable and thorough. The "express" part wasn't (took about an hour), but I guess a lot of people were out and about the Monday after Easter. Dealer reminded me of an upcoming safety recall for my CR-V and when parts would be available, which I appreciated.

PSTALK

Mar 28, 2016

I have 4 Honda's and use Hoffman Honda for all my service, they are an honest dealership and very accommodating! I will always recommend them to my friends and family!

sgizelis

Mar 28, 2016

Work done in timely fashion. Price same as quote given. Janetta Marrero was my Service Advisor and was very friendly and knowledgeable. Overall a great experience.

ALAN18LPL

Mar 28, 2016

Hoffman's service department does excellent work and Janetta Marrero is pleasant and friendly representing the customer service department.These people are professionals, trustworthy and are easy to deal with. Highly recommended.

SAMANTHA.STEVENS12

Mar 26, 2016

I went into Hoffman Honda just looking around and not expecting much. Initially the price was out of my budget so I figured there was no way I would be walking away with a new car that day. Robert Oleskewicz was a great salesman to work with and really got to know what I wanted and needed. He was very excited, yet professional to help me find the car I wanted and he was able to work with me on the price I needed. It was a great first experience buying a car and I would definitely go back to Hoffman down the road.

SLEEPYCTRN

Mar 26, 2016

I recently bought a used car at Hoffman Honda in Avon. I had such great service from my salesman Mark and from Sara in the financial section. Everyone was welcoming, very professional and not pushy in anyway. They worked to get me in the right car at the right price and I am so happy with my new (to me) Honda Civic. If you are in the market for a vehicle visit Hoffman Honda. I would absolutely buy another car from them.

DANIELCBOYD

Mar 25, 2016

My experience with Hartford Honda was a very pleasant and professional as usual because of Janetta Marrero she seems to always make everything a smooth transaction every time I come in .I would highly recommend this dealership to anyone who knowing that their car would be repaired correct , from there well train staffed at a reasonable price . Thanks Harford Honda for taking one less burden out of my life . thanks again Daniel Boyd

atramuta

Mar 24, 2016

Accessories were add on to my truck. They look as if they were always there. Service did a quick, clean and professional job. Than you so much

MANUEL

Mar 24, 2016

Great experience!! I live an hour from this dealership and still bring my car here great service and very respectful . Definitely recommend this place for any Honda service

pilotx2

Mar 24, 2016

My third Honda and my first time at Hoffman. So glad I gave them a try. I cannot say enough about my salesman Eric Diaz. Eric is professional, patient and courteous - an absolute pleasure to work with!

SSAYADOFF

Mar 24, 2016

I have been going to Hoffman Honda for service for over 10 years and have yet to have a complaint. The service is always outstanding along with the turnaround time when waiting for my vehicle. Thank you.

WROB5298

Mar 24, 2016

i am happy with the service but dissapointed that it took 20 minutes longer than I was told it would take...ultimately making me late for my next appointment

ajpesola

Mar 23, 2016

Everyone at Hoffman Honda was was extremely kind, helpful, knowledgeable and professional with my purchase of 2016 Accord! Thank you so much for a amazing car buying experience!

BETTEMARAFINO

Mar 23, 2016

Excellent service. Though my visit was 4hours, because problems were found that were not anticipated, I was continually updated on the progress of the work.

ESPNONE

Mar 22, 2016

Had a panel light problem. Stopped in without an appointment. Took me right in and found a solution. Got me out without any add ones.

AF

Mar 21, 2016

First of all, Robert Gorski (my Service Advisor) was wonderful. He was kind, helpful, informative, and remained conscious of my pick-up availability. If someone were to go to Hoffman Honda for service, I would highly recommend him. If it wasn't for him, I would have given one star.I was very displeased with the technical service itself. When my car was ready for pick-up, I came to find that the dirty paper mat was left on the floor, with a loose screw laying on it (apparently from the swapping out of parts, but honestly, it's unsettling to find any loose part laying around in your car after a service). The "lid" of the passenger airbag (which was being serviced) was not fully re-secured and had to be hammered into place when I got home.The most disappointing part was that when I got in my car, it was completely dead. The headlights had been left on. Rob Gorski was extremely apologetic, and brought out a service technician to jump-start my car. I have no idea if that particular service technician was the one who had worked on my car, but there was definitely no apology or sense of accountability on his part.I certainly understand that mistakes happen, but this whole experience left me feeling like the technicians were careless and/or distracted, and also left me with no confidence in the job that was performed on my car. I am going to have it looked at by another dealership.Like I said before, Rob was great. He is clearly a dedicated employee and works hard to make sure that his clients are satisfied. A special thanks to him for providing great customer service.

ANUSHREE.MUNDHE

Mar 21, 2016

It was a great experience. I will definitely go back for my further servicing appointments. Jannetta has been very helpful regarding my service of my car.

MCCANNFAMILY91

Mar 21, 2016