Herrin-Gear Infiniti reviews

Je0616

Jun 17, 2016

I'd requested that any recall work that applied to my vehicle be performed but learned this was not addressed at all when I returned to pick up my car from service department. Service advisor Phillip was courteous on check in to service department. Service advisor was hesitant, though, to relay along my request for minor cosmetic body repairs...he actually recommended I come back to speak with a body shop advisor in person. I found that unnecessarily cumbersome given that service and body work are located side by side of one another at the dealership. Body shop advisor James Reeves had a terrible attitude and responded toward me as if I was a nuisance in requesting a quote from him - as service advisor suggested - for repairs to my vehicle.

KW

Jun 1, 2016

The staff was extremely helpful and professional! I world recommend this dealership to anyone!

Doug M

May 9, 2016

Great buying experience and a great deal on a new Silverado. I have bought multiple vehicles from Herrin Gear because of their great sales staff. I have also had great experiences with the service department over the years.

Car fanatic

Apr 1, 2016

This is the third vehicle that our family has purchased from Herrin Gear in Jackson through Chris Lewis. As always, they took great care of us! We look forward to enjoying our new 2016 Chevy Malibu!

Jimmie and Versia Collier

Feb 25, 2016

Our experience at the dealer when purchasing a new Lexus was very good. We were very pleased with the seller's patience, knowledge, and attitude in explaining details about the car...will be happy to recommend this dealer to others.

Mike Sermons

Jan 6, 2016

Suv's that I was looking at, were really in bad shape. Look at 4 they had listed and left. All were bad.

William

Jan 3, 2016

We purchased this car there and have moved to another state. While visiting our daughter the check engine light came on. Glad we were near you to have it checked. Phillip took great care of us and our car works great. We made it home safe and no problems.

Jamal

Dec 31, 2015

Everyone was great, we stayed longer than expects (about 6-7 hours) but walking away with a new car was worth it.

Ashley

Dec 16, 2015

Robert Williams, Chris Lewis, and Dwight Payton extended the greatest service to me! I was well informed and pleasantly served. All three of them are great assets to Herrin Gear! I am ecstatically please with my Camero purchase.

Harry

Dec 9, 2015

Friendly, helpful staff. Won my business. Mo is an excellent attentive young salesman. Was hundreds under the competition on my vehicle.

Bertha

Nov 30, 2015

My experience with Herrin Gear was excellence!!! The Customer Service was great! Larry Buford (salesman)and Mr. Green(Business Manager) went far,far out of the way to assist me. It was hard for me to get approved with my credit but Mr. Green didn't give up. My interest rate is a little high.I was surprise that my credit union interest rate was a little bit higher than that with my credit score.

Mark

Nov 23, 2015

Chris really was patient with us and did an awesome job in helping us find what we were looking for.

Cheryl

Nov 13, 2015

David Hall went out of his way to retain my business and make sure I was taken care of..great salesperson too.

John

Nov 12, 2015

Vincent was extremely helpful, courteous, and patient with our new car purchase. The staff at Herring-Gear is very friendly and knowledgable. My wife and I had a very good car buying experience, and we got a great deal on a new 2015 Tahoe. I would definitely recommend Herrin-Gear to anyone considering a new car purchase, and I will definitely return for my new vehicle needs in the future.

Vera

Nov 7, 2015

The staff was very pleasant. I chose not to leave my car and waited at the dealership for it. The wait seemed long because I'd just gotten off work but it wasn't unbearable.

Kenneth

Nov 5, 2015

THE SALESMAN JAMES WAS ENTHUSIASTIC, FRIENDLY AND KNOWLEDGEABLE ABOUT THE VEHICLE. REED WORKED OVER AND BEYOND ON PRICING TOGETHER WITH FINANCE DEPT TO GET US THE VEHICLE WE WANTED WITH THE NOTE WE COULD AFFORD

Lavancy

Oct 31, 2015

Complaint is that my car smell a hint of cigarette smoke and I am a non-smoker and no one I know smokes. And my next visit I will require that the person that handles my car is a non-smoker.

Billy

Oct 29, 2015

I really appreciate the way that the general manager shows kindness to me. He takes time to help and support. He is the main reason I keep coming back to Herrin Gear.

Patrice

Oct 29, 2015

My experience at Herrin Gear was excellent. Mr.Robert Williams was my salesman. Mr. Robert has been a wonderful salesman to me this will be my three car Mr. Robert has sold to me. Mr. Robert treated me with the most respect. He was very understanding about my thoughts and decisions on what kind of car I wanted to purchase. Mr. Robert is very humorous and humble,loving,and caring. I will recommend Mr. Robert to anyone the will need a car. Thank you so much Mr. Robert.

James

Oct 25, 2015

It was very good. Sales rep was as good as they get. The truck I bought is outstanding and it is getting a lot better gas mileage than the my old Ford truck.

James

Oct 24, 2015

Our salesman was very patient and helpful while we explored what vehicle was right for us. An enjoyable experience overall.

James

Oct 4, 2015

The salesman Richard Strausthrout Jr.(his last name may be misspelled) from Herrin Gear Chevrolet on High Street, Ridgeland MS was a very kind, profcient and attentive person in helping me with the best deal and knowledge of my recent search for a car. I appreciate his and the dealership's business/care in my needs :)

Timothy

Sep 29, 2015

My salesperson,Vincent Hughes, was awesome! He made me and my wife feel like we were welcomed guests. He never pressured us to buy anything. He was completely professional and never overbearing like other salesmen we've encountered. He did an excellent job and I will definitely recommend family and friends to car shop at Herrin Gear.

Sonya

Sep 28, 2015

Mickey was extremely helpful. I called him early that morning in need of a new vehicle and by noon he had scheduled time for me to come in to pick one out. Then when I arrived at the dealership, he worked with me to closing time and made sure I got the car of my dreams, Chevorolet Camaro, at an affordable price. I am extremely satisfied with the service that I recieved during my visit. Mickey continue to get my business, and I refer everyone I know to Herrin Gear to see Mickey. I do that because I know I am getting great and reliable vehicle and service from Mickey. I am still enjoying my new car and thankful to Mickey hanging in there with me and giving me great service even when it was at closing time.

Keith

Sep 25, 2015

Since I purchased my car in 2013 this has been the first time that I was extremely pleased. I got there early at 7:00 am as usual. My car was checked in promptly and pleasantly. The best part is that I was out by 8:20 am. That was great so that I could make it to work on time. This has never happened before with a basic oil change. However, I did not like that I needed to have the coupon printed in order to receive a a general discount. The young lady pleasantly did her duty by explaining company policy. I am a lady and it was Wednesday, so it should be an honorable discount. I had my computer and phone with me to access the coupon but did not have ability to print it.

Loretti

Sep 24, 2015

I had a very warm greeting from the entire staff that assisted me and I want to especially give a "shout-out" to Mr. James Archie, Jr., Sales Consultant that assisted me in the purchase of my new car, which I love. He made me feel like I was a special customer and like I was at home. He had a great attitude and gave me answers to any questions that I had. Thanks again to him and the great staff at Herrin-Gear.

Sonia

Sep 24, 2015

My salesman was Bret Adams and he was great!!! I expected to be there til close or come back the next day but in about 4 hrs I was leaving in a new car. He knows his job and does it well and didn't hesitate at getting things done. Cudos to Herrin Gear and Bret Adams.

Ethel

Sep 21, 2015

The staff were truly professional. I hope I have the chance to come back for another needed oil change soon.

Doris

Sep 19, 2015

Andy, my preferred service advisor, assisted me promptly and took care of my service needs. My vehicle was ready sooner than I had expected and that is always a plus in my book.

Carrie

Sep 9, 2015

This was my first visit on a Saturday morning. Service was excellent as usual. Services were rendered in a timely manner.

Jonathan

Sep 9, 2015

The only real issue was the handling of phone transfers the the service department. I was hung up on 4 times on September 8. It also took longer than expected to change my oil and have a new battery installed. I wasn't informed in good time to let me know what was going on with my car. I went in around 8:15, my car wasn't ready until after 4.

Annette

Sep 5, 2015

It was a great experience. The Sales Associate was very nice and I will use your facility again and again. Last, I always recommend you all.

Irish

Sep 5, 2015

Cris was very knowledgeable of the car and it's features. He made me feel like he had my best interest at heart.

Jeffrey

Aug 1, 2015

Appreciate the ease of looking at cars on the lot. Friendly, eager salesperson, Brandon, & courteous sales manager, David. Would be happy to return for next vehicle purchase.

Vanessa

Jul 31, 2015

Fod was very pleasant and eager to assist with my requests. He kept me informed about my service needs and provided information regarding body shop work and all was done in a timely manner. He did inquire as to whether I would be waiting or leaving my car but he didn't provide shuttle information when I told him I would be waiting, but that's ok Mr. Curtis was on the job as ususal. I do STRONGLY RECCOMEND you get more than one shuttle and driver. There were numerous people waiting for a Wednesday morning.

Eric

Jul 29, 2015

Everything went well, salesman and everyone that had a part in us getting the vehicle. They had patience with us and we enjoyed them all.

Sherry

Jul 17, 2015

Everyone was nice and made sure I was comfortable. I got the car that I was looking for in a timely manner. Thanks so much.

Jeannie

Jul 8, 2015

The dealership is convenient to my work. I appreciate the courtesy van taking me to my work after dropping off my truck. The service agent was great to work with on this job.

John

Jul 3, 2015

Very pleased with the way my salesman found the exact truck that I wanted. Courteous, professional and knowledgeable about his product. I'm a customer for life!

Sharon

Jun 28, 2015

Purchasing a new car from Hesrn Gear was a very pleasant experience. I felt comfortable with my decision and wasn't pressured at all. I drove away with a smile on my face in a car that I truly like.

Magnolia

Jun 25, 2015

My sale person Mark was very kind and helpful. He provided me with a loaner car becuase my car was not ready by closing time. When the staff is happy with their jobs, they appreciate their customers better. The entire staff in the service department deserve a big Thank you and a special lunch for the staff to show them that management appreciate the extra miles/services to give to their customers. This make the customer happy and they refer their friends and family to them. Words of mouth is the best adveristment.

Lelia Adams

Jun 24, 2015

Herrin Gear BMW had my vehicle serviced and repaired in a timely manner and all the employees were very attentative and made sure I was taken care of. Thank you for all helping. Thank you, Lelia Adams

Margie

Jun 24, 2015

As of today everything has gone well for us. All recalls were corrected and the service has been great. Thanks

Martin

Jun 24, 2015

The General Manager, David Hall and our Salesman Richard Swarthout were great to work with! Great personal touches and interpersonal skills. We felt right at home throughout the process. From the demo/test drive to the business/financial end of our car buying experience.

Regina

Jun 13, 2015

I went in for a recall on my 2003 Oldsmobile and left with a 2015 Chevrolet. I was planning on car shopping in July and had no idea what kind of car I wanted. Dustin Tucker was friendly and answered all my questions and was very polite and patient. I love my car!

Stanley

Jun 13, 2015

I found everyone courteous and helpful. I was extremely pleased with my salesman and his willingness to place me with the right vehicle.

Vera

Jun 13, 2015

The service was outstanding! I was treated like an old friend immediately. The atmosphere was very friendly and relaxed. I felt like I was going by a friend's house to get his car. I had already picked out the car I wanted online. Chris Lewis, the salesman brought it to me for a quick inspection and drive. Very soon afterwards we started the purchase process and I was on my way with my new car.

Steven

Jun 11, 2015

Service advisor was friendly and efficient. Service performed was quick. Advisor notified me promptly. Cashier was friendly and car return with minimal wait time.

Brandon

Jun 10, 2015

Phillip McKee has been very genuine and helpful throughout my experience at Herrin-Gear. His customer service should be emulated. I would recommend not only Herrin-Gear to my family and friends; I definitely will recommend they ask for Phillip.

Wayne

Jun 10, 2015

Phillip, your Service Manager, took the time to make sure I was satisfied with the work performed. He even had my truck washed before returning it. Very satisfied.

Arlanzo

Jun 4, 2015

Salesman wad very straightforward and advised me of discounts and incentives that made it easier for me to decide to purchase my new vehicle. He is very professional salesman that make purchasing a vehicle comfortable. I give the finance officer the same compliments.

Dedra

Jun 1, 2015

Had to bring my car in for repairs after a traveling issue. Took my car in on a Tuesday afternoon and received it back on a Thursday morning!! Was very happy with the results!

Eric

Jun 1, 2015

All personnel of which I was involved with, especially Robert Williams and Vonis Green, were extremely professional, courteous, and helpful!

Qunnie

May 29, 2015

My experience was great. Mr.Gregg Walker made sure we were comfortable and service was render in a timely manner. He made sure we got excellent service. Thank You! Mr. Gregg Walker.

Jason

May 23, 2015

Mickey was great sales rep and made the purchase process enjoyable. All other employees we encountered were very friendly and helpful.

Lesley

May 23, 2015

Mr Williams and Vonis Green really worked hard to put me in a car that I really wanted AND fit my budget!!

Eddie

May 22, 2015

I had a great experience with the sales team! They were professional and pleasant to deal with. They were helpful and explained the process in detail.

Carranetta

May 20, 2015

Everyone was very cordial and I appreciated everyone's assistance from the courtesy driver to the gentleman that took care of the loaner vehicle paperwork.

Dedra

May 12, 2015

I usually get Philip or Andy to help service my car. Each time its a pleasure to work with both. Lately I've been getting Phillip and he is AWESOME! Always pleasant and makes sure that I'm assisted with everything that I need. It adds a personable touch when the employees knows their customers.

saguaro

May 5, 2015

If there is anything wrong with a used car, they will NOT disclose it to the seller. If you do not discover any issues prior to purchase, they will NOT fix them after purchase even if they are discovered immediately after delivery. Do not think that a CARFAX or any other info they provide is correct. They will not disclose damage to a vehicle, they will not report any damage they find, they will cover it up cosmetically. Do not buy from a used car from them without a thorough third party independent inspection from a mechanic or dealership you trust. If you can not make a pre-delivery inspection, do not buy from them. They will lie about the condition of a vehicle if they think they can get away with it.If you are a local buyer, you are better off driving to Brandon, MS than dealing with these people. If you are from out of state, you are better off shooting yourself in the foot. BUYER BEWARE - THESE GUYS ARE COMPLETELY DECEITFUL.

Brenda

Apr 22, 2015

The service rep provided great customer service. He shook my hand, escorted me to the billing office and thanked me for the business after providing the details of the task completed on my car. Good job Herrin Gear.

Andrea

Apr 10, 2015

I was very satisfied with every thing I experienced on the day I purchased my new car!!! My salesman Bo was very friendly attentive and knowledgeable about the malibu I purchased. Very Very Pleased!!!

Pamela

Apr 6, 2015

I experienced great customer service at this dealership! I have always found the service managers to be courteous. They show customers that their business is welcomed and appreciated.

Shereese

Apr 1, 2015

My experience was very good, the service associate I dealt with was Mark and he was very informative, nice and understanding.

Happy customer

Mar 27, 2015

Duval a used car salesman was awesome! No joke no hassle got the deal I wanted and made it all happen!! Will be back to buy more cars from Him!

UNKNOWN UNKNOWN

Feb 13, 2015

GREAT CUSTOMER SERVICE. I LIKED EVERYTHING ABOUT THE ENTIRE PROCESS EVERYTHING WENT SO SMOOTHLY.. KEITH WOODBERRY WAS GREAT!!!! EVERYONE WAS SO HELPFUL. I WOULD BUY ANOTHER CAR HERE AGAIN AND I TELL MY FRIENDS ALL THE TIME THEY SHOULD SHOP HERE.. HERRIN=GEAR I MADE A GOOD CHOICE.

P_McCoy80

Nov 16, 2014

My service advisor, Mr. Mark Kranich, is by far the best I have ever encountered at Herrin-Gear in the past 34 years that I have been bringing cars for service! Others have been good but Mr. Kranich is the exception. He provides a thorough and detailed explanation of the repair issues required to remedy the problem and answers any questions in satisfactory manner. He makes the customer feel as if their vehicle repair is his single most important concern. He also completed a recall repair when I forgot to ask. I hope he never leaves.

MJ

Nov 13, 2014

My husband and I began our search for a 2011-2013 M37 a few months ago. We have visited several dealerships. After looking online we saw one that we would have loved to purchase at Herrin Gear Infiniti. We arrived at the lot and did not receive attention immediately it took more like 20 minutes. We then were greeted by a sales man whom allowed us to test drive an M37. It was not the one we wanted yet there was one on the lot we were interested in and he would not budge on the price at all. He told us he would contact us when others became available and we never heard from him. To make a long story short we were not pleased with the service we received nor the attention given to what we were looking for. For this to be the only Infiniti dealer in the state of Mississippi the service is horrible. I am now hearing from other people ( since I have shared my story with others) they experienced some of the same thing. When did car buying become more about the salesman than the customer?

D_Carter

Sep 11, 2014

Charlie Herring was a great example of how a salesman should handle customers. I commend the Herrin-Gear staff for their understanding and patience; as I can be, and was, a very difficult customer. They gave me the time and attention I needed to make the decision to buy a new vehicle. Lastly, they gave me a fair shake for my trade-in and purchase of my new 2014 Chevrolet Silverado. Herrin-Gear has my highest recommendation!

Deborah D

Jun 27, 2014

They took the time to work with me in order to offer me a good deal.

Darrell

Jun 13, 2014

Chris Lewis, Diane Alexander, and Calvin Lindsay are true assets to your company. Thank y'all for working so hard for my wife and me!

William

Jun 8, 2014

The service agent was friendly and quick in processing my request. The lady's in the cashier's office were also very helpful when I picked up my vehicle.

La'kimberly

Jun 5, 2014

I purchased a Nissan Altima in 2012 and I just wanted to go back to GM product because everything I own is Chevy/GM. I was able to get the car that I wanted 2014 Chevy Impala.

Michael

Jun 4, 2014

My car was serviced quickly and I was treated great. Best of all, it was under warranty so it didn't cost anything!

Brittney

Jun 3, 2014

I was taken very good care of by Matt and Mike! They made sure I received the car that I desired with a reasonable monthly payment. They were excellent salesmen! If I ever purchase another vehicle, those would be the only two I would talk to for help. Thank you so much!

Robert

Jun 1, 2014

The job was done correctly and on time. The service person took care of things without me having to ask or having to bring my SUV back a second time for the same issue. Perfect.

JP

May 22, 2014

All I needed was a bolt. A bolt! And could not get it ordered through this dealership without going through a ton of hoops. BMW of Tuscaloosa was much more helpful.

Wanda

May 18, 2014

Every transaction has never failed to be friendly, professional and courteous. Customer satisfaction is very important. I am impressed with attention given to not only the purchase but following up after the purchase and maintaining the vehicle thereafter. Everyone there works as a friendly team that seem to enjoy what they do, which encourages lasting relationships with their customers. My first contact was Robert Williams, who was so helpful and patient with me. He deserves a gold star because I know how picky I am but he was so gracious throughout as ALL of the folks there were and are. It's a pleasure to have been 30+ year customer! Thank you!

Charles

May 17, 2014

Great experience. We has shopped around before stopping at your dealership. Dinamite was the nicest dealer that we came across! He was friendly, welcoming and always had a smile on His face. He was much nicer than the dealer At gray Daniels.

Royce

May 14, 2014

Chris Lewis is a pleasure, he was very helpful and polite, always has been. This is my fourth automobile to purchase from him.

Annie

May 10, 2014

Service manager was courteous and let me know the problem and estimated cost to fix it before the service was performed.

Ethel

May 9, 2014

I was pleased this time!! Everything was done and completed as scheduled with no bring back because Of less than standard service being provided as compared to the past!!!

Doris

May 3, 2014

Although the Service Department was quite busy, Andy, my service writer, was courteous, professional and attentive to my service needs.

Carl

Apr 28, 2014

I needed a new rim due to hitting a pothole and bending my rim. The price was better than the first estimate, but they had my car all day and when I got there after work my car hadn't been touched because they realized they didn't have my size rim as stated and had to get the part from Gray Daniels. I understand that, but my car still should have been done...I got there when the doors opened and came to pick my car up at 4. The checkout process always takes a long time.

Clyde

Apr 25, 2014

Everything worked out just fine and I feel like I got a great deal! Salesman and financing worked to get me the vehicle I wanted and at an affordable rate. Great Experience!

Londra

Apr 25, 2014

When I first arrived the attendants avoided me. Mark started assisting me with my visit once he walked up to the platform. Mark gave prompt service and listening and noting my every concern with my car. He reported findings pertaining to my door not properly closing at times, the blower not adequately cooling and fan speed, and as well as my automatic ignition not turning over on its own like it should. He also got the car cleaned on the outside and inside with proper paper matting. My car was sitting up front waiting for us. Thanks Mark.

Charlotte

Apr 24, 2014

The salesmen did not rush us, answered all of our questions and concerns and did not pressure us to buy. Very knowledgeable about the workings of the car, also.

Sandra

Apr 24, 2014

The only thing I had a problem with was my truck was in the shop over a week and I had trouble getting anyone to call me back about progress. I understand it was a warranty job and they had to wait on warranty people to ok but it just seemed to take too long. The last time I had it worked on went much better.

Wayne

Apr 24, 2014

My experience was great! I felt the salesman went over and above to assist me in what I was looking for.

Sonia

Apr 21, 2014

My experience was a positive one. Phil was very friendly and knowledgeable about the problems with my vehicle. The wait time was shorter than I expected.

Magnolia

Apr 19, 2014

Since I purchased my car from Herrin-Gear May of last year, I am very pleased with the services I have received from the staff at Herrin-Gear. From the minute I drive in some one will greet me and from the time I pick up my car the staff are wonderful. From May 2013 till to the date of my last car service, the staff have treated me wonderful and they make me feel that they care about me and my car.I will contine to let them service my vehicle.

Tanasha

Apr 13, 2014

The gentleman that checked me in this time was very friendly and courteous.....wish I could remember his name (shaved head, red beard). I wish you all would consider opening at 7 on some days.....

Patrick

Apr 12, 2014

My salesman Warren Smith was a very good salesman I emailed him while overseas with my information about what car I wanted. When I went into the dealership the car that we talked about was there for me to purchase. An I was out of the dealership fast no long wait at all.

Dedra

Apr 8, 2014

Very Friendly staff and remembers their customers from previous visit. Try their best to assist their customers the best of their abilities!

Chandra

Apr 7, 2014

I went in to check a tone and signal from my car but my service guy was very informative and broke down the cause for me, I then asked for an oil change.

Buford

Apr 3, 2014

I asked for a price quote on shocks for my 2008 Tahoe and and service advisor had said he would call me to give me the quote, but never did and when I called he said he have certain technician that could do diagnostic checks, shock/strutt, etc., and said it take longer to get those thing done. He was very nice, but very busy.

Gregory

Mar 27, 2014

Got what I wanted and I am thrilled with it. Just LOVE my new 2015 suburban! Best ride in town! Customer service with a smile and total satisfaction!

Cynthia

Mar 26, 2014

I brought my car in Friday morning and the service rep. Got my car finish by 2:30 He was very nice. I told him that was my only car and I need for the weekend. I teach Sunday and could not miss church. He told me I am going to do my best to get you car fix today . Thank you so very much for getting my car fix in a timely manner

Ron

Mar 24, 2014

Had no problems at all working with the recall on my vehicle and Mark taking care of the issue. Never have been big on recommending anything to anyone so that is not a good question in my book. Thanks for the assistance with my car. RP

D. Bell

Mar 19, 2014

I received wonderful customer service!!! They explained everything step by step!

Marquita

Mar 18, 2014

The services were very efficient. The Customer Service staff were very polite, kind, and attented to my needs and concerns regarding my vehicle.

Michael

Mar 18, 2014

Chris was exceptionally helpful to us in the process of purchasing our new truck. Will definitely recommend Herrin-Gear and Chris himself when friends and family look to purchase a new vehicle. Thank you so much.

Henry

Mar 12, 2014

Always treat me with respect and professionalism. They also did the right thing by swapping out my dashboard at no charge, which speaks volumes to me as a consumer.

Lakeisha

Mar 8, 2014

My salesman Chris Lewis did a great job! Still waiting on a price to install remote on the car.im quite sure he'll get back with me.

Marquita

Mar 8, 2014

The experience was wonderful. I got the services in a timely manner and the staff was very nice, kind, and polite. I especially love the van to drop individuals off at work.

Christopher

Mar 6, 2014

In 2008, we decided to travel to Jackson to just check out the inventory at Herrin Gear and happen to have the pleasurable experience of meeting "Dynamite" William Albritton! Needless to say, we left with a beautiful 2008 Impala and knew when we were ready to buy again, we would return to what we considered our best all time salesman. We did return, and Dynamite once again made our trip worth it's while. We left with the 2014 Impala we wanted and were well pleased with Dynamite's efforts to get us the best deal. We were also very pleased with Diane Alexander's warm and friendly manner in which she handled the financial part of the deal. Keep up the down home warm and friendly atmosphereHerrin Gear!

Gregory

Mar 6, 2014

For the third times I was charged for my oil change and this was included in my extend warranty . I had to tell the service tech this,then he had to go and check . I would have thought after 3 times he would not have to told this, wasting my time get again

Myreon

Mar 5, 2014

My wife and I tried to work out a deal with a few other dealerships and all of them couldn't or wouldn't help us at the end of the day. we appreciate you making a way for us.

Jessica

Mar 4, 2014

My father actually took my car, and it did not take the staff long at all to change my car's oil and filter. I appreciate the staff's thorough service and superior customer service. I will definitely be coming back and hopefully persuading my eldest sister to purchase a car from Herrin-Gear.

Clyde

Feb 21, 2014

All staff were professional. Chris Lewis did an outstanding job by answering all questions, making himself available, and keeping in contact with me on the progress of the sales. Vonis Green was informative and worked to get me the financing that worked for me. Very satisfied with my deal!

Kasandra

Feb 16, 2014

Chris Lewis my salesman is the best. I want to really thank him and Calvin for all they did with getting me a new car from Herrin-Gear. I had the best car shopping experience ever at Herrin-Gear. Thank you all.

Anevia

Feb 14, 2014

Wonderful experience. This is my second vehicle purchased from here...i will buy from Herrin Gear Chevrolet again in the near future.

Greg

Feb 12, 2014

Sales staff was very friendly and eager to help find the vehicle I was interested in purchasing. The whole process was simplified and in the end I felt like I got a great dwal and the business I brought to them was appreciated.

Judy

Jan 1, 2014

I enjoy going to Herrin Gear Service, because of people like Mary in the cashier's office. I appreciate the service guys as well. I have missed Mary. It was great to have her back behind the counter, again. She is so efficient. You don't mind giving her your money. The service guys wait on you right away. They get you out as soon as possible.

Steven V

Dec 28, 2013

Found the car through cars.com. Contacted Herrin- Gear dealership. Negotiated with the Internet salesman and bought the car. It really was the easiest Car buying experience I've ever had.

Mildred

Dec 13, 2013

I had my wipe blade changed, it seam to be a problem,scraping and not wiping well, I plan to bring back to get it checked

Lonnie

Dec 7, 2013

Came looking for a deal on a new 2013 Traverse , did not have any so I was told let me see what I can do on a 2014 ! I knew it would be way out of my range of price ! But I decided to let them any way, no harm in just looking ! We'll they made a great deal an the rest is history ! My wife loves her New 2014 Traverse ! Thanks to all that helped make this deal work !

James Noble

Nov 23, 2013

My service advisor, Andy Bomgardner, is great guy, and is always very professional (as he has been my service advisor on services in the past also). This most recent visit he also waited for me to pick up my vehicle although I got there about 10 minutes after your service department's closing time (5:30 pm). Andy deserves a big Christmas bonus!

Reesa

Nov 11, 2013

This was the easiest and best buying experience ever. I found a great deal online and when by test drove and bought within a couple of days. Eddie was great.

TERRI FORD

Aug 23, 2013

THIS WAS THE BEST DEALERSHIP EVER. LIVED OUT OF TOWN FOUND CAR ON CARS.COM LEFT MESSAGE AND THEY RESPONDED BACK THE VERY NEXT MORNING. MR. DOUG L. CALLED ME FIRST THING AND WE DID EVERYTHING OVER THE PHONE WHICH I HAD TO WORK SO HE WAITED FOR ME TO GET OFF WORK AND DRIVE APPROX. 1HR 1/2 TO GET THERE. TEST DROVE CAR GREAT AUTO'S AT THE DEALERSHIP BOUGHT CAR ON THE SPOT. THANKS HERRIN GEAR AUTOPLEX IN JACKSON MS.

GMoseley

Jul 3, 2013

Great car dealership to do business with. Service staff are good people to talk with. All work is explained and cost is given before work is started . Rides are offered if needed . Waiting area us nice and clean . The service staff checks to make sure that you are ok during your visit . Everything that was done is explained in details

TiffanyC

Jun 28, 2013

This was the best car buying experience I have ever had. The process didn't take as long as it did on my previous purchases. I was given the opportunity to test drive, ask questions, etc. I have already referred a family member who is in the market for a new vehicle to visit your dealership.

carboy

Jun 25, 2013

taken for set appointment and work was completed in time expected.

TEM

Jun 10, 2013

I liked working with the General Manager and the Sales Consultant.

DougM

May 31, 2013

I had them look at several potential issues with my truck and they only fixed the items that needed repairing. I was shown courtesy and my vehicle was repaired and serviced quickly.

Not as dumb as they thought

May 22, 2013

Most arrogant people I've ever dealt with. And if you have the BMW tire and wheel package, be careful!! I was told my package wouldn't cover my nail pierced tire because of normal wear and tear on the tire. After calling the package insurance provider, I found out otherwise!! The a service guy told me the tire was worn more than it actually was. Basically wanting me to buy a new tire so he could turn mine in to the provider for a free tire. Sounds like insurance fraud to me!! Would walk before I gave them any more of my business.

Alison J

Apr 19, 2013

Reed Howell, Calvin Lindsey and John-Austin Dukes went above and beyond in all areas of customer service! Extremely patient, courteous, professional, personable and absolutely hassel free! Would highly recommend Herrin-Gear to anyone based on my experience!

Stardev1

Mar 23, 2013

The staff was was friendly and knowledgeable in answering all of my questions. Will definietly continue using Herrin- Gear as my dealer and auto service provider.

K-Dubb

Mar 7, 2013

Very helpful salesman, not only did I get agreat vehicle- I also learned a lot.

Used Car Hunter

Dec 13, 2012

In shopping for a "new" previously owned car we did not have a particular type/year/dealership in mind and went to several dealerships in Jackson metro area plus online searches. We ultimately purchased a Lexus RX350 and the entire process was exceptional. Chip Partridge did a phenominal job (although everyone we encountered was great)and we would not hesitate to highly recommend this dealership and the product to anyone interested in searching for a new car.

Marauo Davis

Sep 24, 2012

Recently bought a new G37 at Herrin-Gear Infiniti. Being >750 miles away and purchasing the car only over the phone, the service was most accommodating. Larry Snow is an excellent salesman. I'll definitely be shopping with them again for my next Infiniti! Well pleased!

nGoldenm

Dec 14, 2011

Before I get to the review, I want to make one point very clear. I would advise anyone searching for a vehicle to avoid these cunningly deceitful people at all costs. However, if you must consider buying anything from them, be very cautious and make sure to get absolutely EVERYTHING that is promised to you in writing PRIOR to signing ANYTHING. Prior to signing all of the paperwork for the vehicle, I noticed while inspecting it that it was missing a pretty major piece of equipment (rear seats). I asked if they had the seats. They stated that the vehicle was just traded in, and that the previous owner was going to drop them off soon. I restated my question asking if the seats would come with the vehicle. I was told yes. I also noticed that the power folding mirrors did not work. "They were working the other day because I used them. It's probably just a fuse that's blown. I'll make sure that gets fixed for you." So, we agreed on a price (assuming these items would be fixed) and proceeded to get the paperwork started.After being offered a ridiculously low price for my trade in (less than half of the blue book value if I sold it myself), I proceeded to purchase the vehicle without trading. Once all of the paperwork had been signed and the keys handed over (making the vehicle mine), the assistant manager says, "Oh, for the price you paid, if the guy doesn't bring the seats back, we can't replace them." The salesman then said, "Don't worry, we'll get the seats for you." Then foolishly (and I know that this is my fault), I trusted his word that they would come through for me and signed the paper saying they didn't owe anything else on the deal assuming that it was part of an agreement they had with previous owner to get the seats. They also stated they would get me the second set of keys when I picked seats up.Fast forward a week when I still hadn't heard anything from them regarding the seats, I proceeded to call the office and asked to speak with salesman. I was told he wasn't available at the moment, and that he was going to call me back. Another day goes by, so I call again. Again, I'm given the same story. So, I called his cell phone. He told me that he would check on the seats. After many more calls and discussions over the course of a week without a definitive answer, he stopped answering my calls and ignored my texts and voicemails. Finally, I get a text message back after 5 days (and much badgering by me) saying "We can't get the seats."I now know that the mirrors that are on the vehicle had been swapped out with non-power folding models (never would have worked) at some time. The previous owner of the vehicle never even agreed to give them the seats in the trade. And they didn't even have the second set of keys because the previous owner still had them. I know all of this because I just left the previous owners house after having to purchase the seats from him to get the rest of the vehicle that I bought from Herrin Gear. So the deal I got (being book value), turned out to be worse since I didn't even get the rear seats.Now, I realize that technically they don't owe me anything since I signed the paper saying they didn't owe me anything (after I had signed all the papers to purchase the vehicle), but this is just deplorable behavior from any kind of business. After being misled, deceived with slight of word, and flat out lied to, I cannot recommend this dealership to anyone. Matter of fact, I would HIGHLY recommend staying as far away from this dealership as possible. Please learn from my mistake, and do not give these deceitful people any of your hard earned money.

lexfan

Nov 26, 2011

Herrin Gear might want to split their different brands on here because I had an amazing experience at the LEXUS dealership and went a few feet over to the BMW dealership and was treated like dirt. Lazy salesman just stands around and looks at you as if he doesn't think you have enough money to be there. They will ask you if you plan to buy that day and disregard you after that. Getting a test drive is like pulling teeth, but how can you buy something that you've never driven? Be a SALESMAN. I actually won't be purchasing a BMW from ANYONE after this experience. I won't trash Herrin Gear completely because of the Lexus dealership, but decency (at the minimum) is expected at any Lexus dealership. I'll probably be getting my vehicle out of state. P.S. I'm now remembering Herrin Gear Chevrolet from 5 years ago when I was shopping for my first truck and they were very nonchalant and semi-rude. Needless to say I own a Ford now.

Still Searching

Oct 21, 2011

The saleman was friendly and eventhough I did not purchase a car from them I liked the customer service they provided

displeased2011

Feb 13, 2011

DO NOT GO HERE! VERY BAD SERVICE! VERY RUDE WORKERS, ESPECIALLY THEIR ASSISTANT SALES MANAGER. HE IS A PRICK!!!!!!!!!! FOR A CAR THAT HAD MANY COSMETIC DEFECTS, SEMI-HIGH MILES, AND AN ACCIDENT ON THE CARFAX THEY WANTED AN OUTRAGEOUS PRICE!! STAY AWAY FROM THIS DEALERSHIP, THEY ARE ONLY TRYING TO SCREW PEOPLE OUT OF MONEY AND THEY ARE NOT EVEN WILLING TO WORK WITH YOU. I WENT THEIR TWICE AND THE FIRST TIME THEY NEVER EVEN APPROACHED ME, THE SECOND TIME THEY GAVE ME THE ASSISTANT SALES MANAGER WHO DID NOT EVEN TRY TO INTRODUCE HIMSELF OR SELL THE VEHICLE. I WILL NEVER GO BACK THERE! BUYER BEWARE!!!!!!!!!!!!!!!!!!