Hennessy Lexus Gwinnett reviews

Deborah

Jul 7, 2016

John is an excellent Service Manager. He is always prompt, professional, and answers all my questions.

Raymon Burns

Jun 28, 2016

I have purchased several cars from this dealer and am very satisfied with them. They work hard to earn your business and to keep your business.

Todd Magee

Jun 28, 2016

Keep up the good service. This separates you from the others.

Diana Browne

Jun 23, 2016

I was in for the 50,000 miles service and was told that it would take around 45 minutes. I was pleasantly surprised when I was advised that they were finished in 30 minutes. Also, I asked my service rep about an issue with one of my headphone sets thinking they were still working on my car. He advised me that they had already finished with my car. Also, that the radio was a separate issue and it usually took much longer to perform. As I was getting ready to chech out, Drew told me he had a tech that would check my headphones. As it turned out one worked and one did not. This all took about 5 minutes. I went to parts and ordered another headset and it was delivered to me in a few days. My wait time was less than 45 minutes which I appreciated and everyone I came in contact with was friendly and helpful.

Lexus Owner in GA

Jun 23, 2016

Hennessey has always given great service. The full level of service is not quite as impeccable as it once was, however.

Gigi

Jun 17, 2016

Have been a customer for 13 years. always satisfied with excellent service. My car was totalled and although I Did some research online on car purchase, but went back to Hennesy because of past experience and I knew I could trust them. Have always had outstanding service. This experience was great.

Jenna Hoglund

Jun 17, 2016

I would highly recommend this dealership. The service is excellent and the people are professional and helpful.

Steve Tanner

Jun 17, 2016

Extremely nice folks, really go out of the way to make your visit enjoyable.

Linda Gaspari

Jun 15, 2016

PJ is great to work with. Repair completed in less than 15 minutes. Thanks!

Joel Williams

Jun 12, 2016

This is a great dealership and a convenient location. The staff always greets you with a smile. I will continue to buy my cars from them.

Grotgiacpa

Jun 8, 2016

The service rep was courteous, knowledgeable and very helpful. I got a car for the entire time they had my car which included the weekend. I am very confident in the repairs and the dealership overall.

Emily Garland

Jun 7, 2016

All employees were professional and friendly. Tony was my service rep. He is very nice. The facility is nice. My overall experience was excellent.

Scott Ford

Jun 2, 2016

Drew does an excellent job. He has been our service advisor for over 10 years.

Jacqueline

May 30, 2016

Friendly staff. Things that should haven been taken care of with the car was not. Cigarette burn in upholstery, smudges, etc. little things that you expect. Finance was already decided and paperwork completed. Initially I was told we would discuss options. This did not happen. I was not satisfied with date of first payment, told to wait and then call finance institution and get it changes. That was not cool to me. Overall I love the car.

Monica K

May 26, 2016

Great service, repairs were done in a timely manner and was everything they said it would be

Jeff

May 24, 2016

Everything was as promised, no surprises. Car was held overnight. I was given a loaner. The only issue was there was some glue or residue on the Steering wheel which I had to remove.

Happy Repeat Lexus Customer

May 23, 2016

I received excellent service as usual. Keep up the good work!

Cal Oxford

May 20, 2016

Bill McCole is outstanding salesperson. The experience was easy and got the car from great selection. Would recommend Bill and Hennessey to family and friends.

Ashley R.

May 18, 2016

John in the Service Department was fantastic. I appreciated the loaner vehicle and they were able to resolve one of the issues. I do believe there is a repair available for my nav system though rather than replacing the entire unit...

Betty Ereckson

May 18, 2016

Lloyd is the best!!! I had a dead battery and he immediately sent a service person and battery to my rescue.

Mark Williams

May 18, 2016

Great service and excellent sales knowledge . Sales representative was helpful and knowledgeable.When reviewing technical car features he was very helpful

hohman

May 11, 2016

professional, clean, neat, fast, fair price. Been with them for years

Stan Smith

May 11, 2016

Great service as always. CJ always great to work with!Stan c Smith

Julianna McConnell

May 4, 2016

Julia does an excellent job as my service representative. The waiting area is also great!

Wendy

May 4, 2016

Our sales rep Danny & the finance mgr Mitch were both outstanding. I had not purchased a car in a number of years & they made the process smooth. Customer oriented & friendly atmosphere . Quality made vehicles. They are a class act of dealerships and I've been very happy with my Lexus.

Nadia

May 3, 2016

Routine maintenance. Finished faster than they thought. Great lounge. Only place I would take my Lexus for any type of service.

Debbie

Apr 6, 2016

Good experience as always, thank you. John in service is the best!

Vijay Panchal

Apr 4, 2016

Always a pleasant experience visiting Hennessy Lexus or getting my car serviced at this dealership.

Ernest Fox

Apr 1, 2016

Bill was great to work with. We found the RX 350 we wanted. Only a couple features we wanted that were missing. Overall a great experience. The paper work always takes too long. ( normal ) Especially when writing a check for the whole price.

Marina

Mar 30, 2016

Another outstanding experience with Service Department and its most professional expert - CJ Agri. What mostly impressed me this time, other than super fast completion of the service, having a loaner in my possession for most of convenience (yes i am very spoiled!!!) and getting the car cleaned inside and out, so it still a week later has a new car smell - so on top of all that - CJ never tries to get me to do any additional/not needed services. He would always double measure everything and would just tell - "we'll check again next time, no need to replace that part yet". Honesty and customer's interest always first on his mind!!!

Jim

Mar 26, 2016

Charles worked very hard on my behalf from beginning to end. A smooth experience.

Golfer

Mar 24, 2016

Fourth purchase from dealership - each one has been excellent fast & friendly.

Joe Harrison

Mar 24, 2016

This was my third experience purchasing a Lexus from Hennessy of Gwinnett. Without question, they are a 1st Class organization made of top quality people committed to providing their customers with a 1st Class product along with a 1st Class purchasing experience.

Kim H.

Mar 21, 2016

Service was excellent as usual. Came in for my 15,000 mile service and I was in and out in a very reasonable time with a clean car and a belly full of snacks and tea. PJ always takes good care of me.

Reve" Batiste

Mar 21, 2016

Julia Darley is always so pleasant and efficient. She works hard to make sure you understand what is going to be done and what possibly the future. I like that she basically gives you a " heads up" about what you may need to get done in the future to keep my car running smoothly (which it is).I like the dealership too... always clean and fresh ( I like all of the breakfast refreshments too :). A lot of places are getting rid of these extra "perks" so it is nice to see that Hennessy Lexus still thinks of the customer as important enough to provide these extra refreshments and the like. Customer service is not dead!!! Thank you Hennessey Lexus. My girlfriend's BMW is going on 12 years old and it is milking her. She is considering buying a Lexus because I don't seem to have as many problem as her BMW is giving her. Only thing, if I had to talk about the quality, I think my older Lexus has better "quality " than the newer ones (i.e. nicer console not that cartoon, huge, GPS system, nicer leather seats, quieter, smoother ride). The Lexus' these days seem cheaper quality but I think that is the way of the world now. I still plan to point my friend in the direction of Hennessey Lexus in Gwinnett though. By the way, where is Linda Dickerson? I didn't get my usual call from her. Thank you Hennessy Lexus.

Bob M.

Mar 15, 2016

Car was in for recall service and the work was completed very early the same day. We went to pick up the car that afternoon and the car was washed and looked great as usual. We have always had great service. Lexus standard of care.

Frank Coleman

Mar 15, 2016

Excellent experience! Highly recommend!They serviced my RC F for its first 5000 miles. Awesome dealership!

Laura Egwuatu Gray

Mar 15, 2016

Great service in a timely manner. My second service vist. Would recommens to other Lexus owners. I like the fact that a customer Rep. Is assigned to you and have your paperwork ready when you arrive for your appt. Tesevice does include a disgnostic report so the ower can plan a budget for future repairs.

Kathie Stasko

Mar 14, 2016

C.J. Agri is such an asset to your dealership, it is hard to describe. His friendliness, helpfulness and overall "I'm here to help you" makes it a joy to bring the car in for service..

C.Wright

Mar 13, 2016

I signed the authorization for repairs but my consultant did not walk me through the estimate, otherwise, my first visit was very nice.

Thuc

Mar 12, 2016

Outstanding service, and repair. Recommend to everyone.

Fuller Life

Mar 1, 2016

Great service; reliable, courteous, dependable. Their service department does a good job, repairs are done right or they will be honest enough to admit and fix it if there is a problem.

Happy Lexus Owner

Feb 15, 2016

I have been having my various Lexus cars serviced at this dealership for over 10 years. It's always a pleasant experience. They perform the work as expected and my car is always ready on time. Great job!

Cheryl Cooper

Feb 5, 2016

Since my first visit, I have always experienced the Hennessy difference. The service is great and my service provider Drew is outstanding. Thank you for outstanding service.

Wayne

Feb 4, 2016

I have had by RX350 for 16 months and service provided by Hennessy Lexus of Gwinnett has been excellent.

barbara Belcher

Feb 3, 2016

Great service and very helpful.I am not sure why you want a long review..........

Kathryn Willis

Feb 3, 2016

I always have a great experience at the Hennessy Lexus service department. Everyone there is very professional and friendly, and all seem determined to give good customer service. I always come away upbeat because they are all so nice. Also, they have kept my cars running very satisfactorily for 17 years. I do not use any other service or repair places.

Marie A. Powell

Feb 3, 2016

Julia Darley was able to handle my request for an appointment exactly when I wanted it. She handled my check-up request in her usual expert way. I was very pleased and I also appreciated Lloyd Leggett when he took time to welcome me and make sure everything was O.K. I always get the best service when I bring my Lexus to Hennessy.

Richard Loehn

Feb 3, 2016

As always excellence begins with Julia Darby and once she sets the standard, all others keep it up.

Linda Malcom

Jan 9, 2016

My car was taken in for a 10,000 mile service. My car was taken on time and the return time was excellent. I did not have to pay for service which was a courtesy given by the dealership. Excellent service all around.

Navallar

Jan 3, 2016

Overall experience was good once I got the right sales person. The initial one assigned to me, by the name of David Perkins, pretty much snubbed me. He didn't even bother trying to sell me a vehicle. Once I test drove, he pretty much send me my way. I call again and asked for someone else, this time it was night and day difference.

T. Vizon

Jan 1, 2016

Quick replacement of a balky battery. Actually saved me $200 for checking extendedwarranty coverage. Great job!

Dan

Dec 24, 2015

Excellent experience. No pressure sale. My pace. My deal

Carol

Dec 21, 2015

We were very pleased with the service. Thank you very much!

Andrew Dailey

Dec 19, 2015

Loaner vehicle provided at no extra charge, making the process as painless as possible. All inspections and repairs completed on time and within estimate.

heidi moua

Dec 19, 2015

My service advisor PJ was excellent. Very professional. Took the time to show me a car I was interested in buying next. he didnt pawn me off to someone else just because it was in a different department. He was right to the point with my warranty work and answered all my questions with out hesitation. This kind of special service is what will keep me coming back for car service and for future purchases.

Ming

Dec 19, 2015

Everyone at the car dealer is very helpful, they did a great service job!

Pat Springer

Dec 19, 2015

17 years ago, we got our first Lexus here and since then we have had 7 more. The last one was the RC 350 coupe. Brought it in for its 15,000 mile initial service last week and I stood there for a second as I got out of the car and tried to think after a million miles, I can't remember bringing these in for anything but scheduled maint. I started to look at all the service people rushing around and they all seem to have been there forever. They write you up, get your loaner car...quickly.... You pick up your car, it's always cleaned. From their top of the line service mgr. (joe gaunt) to the young lady who walks you around the car, just exceptional.I took the time to write this as I would like them to know that great service has becme rarer. We would like them to know how much we appreciate what they do. Thanks. The Springers

Brian Denhartog

Dec 18, 2015

Great customer service ! Facility was top notch and everything was performed as promised.

larry lowe

Dec 18, 2015

My service guy is Max Kim who is outstanding! Very knowledgeable and suggest ways to save $$ and give proper service to the auto. He happen not to be in when I had an emergency so I was assigned to Mr. Sang. He proved to hold the same high standards and level of knowledge. Doesn't seem to matter who you get. The level of service, knowledge and respect is the same. No one will ever raise my hood by Lexus of Gwinnett :)

TAD

Dec 18, 2015

Marvelous service. ED, PJ, HUGH all are great to work with. I appreciate the relationship. Merry Christmas to the Hennessy Team!

Curtis Lau

Dec 17, 2015

Service is always great at Henessey Lexus. They do a great job.

Joanna

Dec 16, 2015

Bon Warner was the best car salesmen I have ever had!! Great experience!!

Pat

Dec 16, 2015

Everything was outstanding. On time, courteous and thorough

Carol Guse

Dec 15, 2015

Hennessy Lexus of Gwinnett is the best!! No doubt about it!! and the coffee is well really great!!The service people and all of the staff take time to make sure that your time spent at Hennessy is the beneficial. Hennessy is the Best of the Best!!

Carolyn

Dec 15, 2015

Very pleasant experience. Did not have to wait very long.

Christine Chappell

Dec 15, 2015

CJ is always very good with his explanation of the repair. He is the best I have every had Thank you for your care.

Frank Johnson

Dec 15, 2015

The service at this dealership is always excellent .

Jean

Dec 15, 2015

I have always been very happy with my service at Hennessy Lexus and at least so far, pleasantly surprised at the cost.

Lori Churukian

Dec 15, 2015

Excellent service as usual ! Great job on the service of my vehicle.

Harriet

Dec 14, 2015

Rob was amazing. I would recommend him to everyone!

Sherman Merritt

Dec 2, 2015

The dealership was clean and I received Great service... Thanks Mike M.This survey requirements will keep others from participating.

Hate to shop for a car

Oct 21, 2015

Drove 5 hours to look at a Jeep Grand Cherokee with 9000 miles on it. Car was in good shape, but fortunately it had just rained, which allowed a leak on the drivers side pillar to declare itself. I had done my research on these enough to know that there is a class action lawsuit underway for sunroof leaks on these vehicles. The sales woman tried to tell me it must have run in when I opened the door, which was stupid, because there wasn't any water line connected the wet area to the door. A repair person then came and tried to explain it away as "someone probably didn't close the sunroof all the way." I drove the car anyway. The sales woman admitted that she was new, and only was knowledgeable about Lexus (that the dealership sells). She didn't know anything about the Jeep, even though she had 5 hours from when I told her I was leaving until my arrival to familiarize herself with the vehicle. They consented to send it to the Jeep dealership, where the drainage tube was reportedly found to be clogged causing the leak.

Diane & Johnnie A

Jul 31, 2015

We were looking for a late model Ford Explorer Limited. None of the Car Dealers in the Macon area were willing to negotiate an acceptable price for any of the Explorers they had. Nearly all were ex-rental vehicles. We saw a loaded 2013 Explore Limited at Hennessy Lexus Gwinnett on Cars.com. My wife sent an email to the dealership on Sunday afternoon and shortly after that, Charles Cook called her back & explained that they were closed on Sundays. Charles promised to call back on Monday morning, which he did. He described the car to her and then negotiated a price that made it worthwhile for us to make the 100 mile trip to check it out. We went up 2 days later and the car was in immaculate condition. We were given a deal that met our situation and got much more car for the money than we anticipated. Charles Cook made the buying experience almost too good to be true. He is truly a professional in his field and puts people at ease very quickly. I have always dreaded trying to purchase a car from a dealership due to some of the salesmen's tactics and have left most with a bitter taste.. Not true at Hennessy Lexus Gwinnett, they are very much the opposite from other dealers I have dealt with. Sean Kim was the finance officer we finalized our paperwork with. Even though we secured our financing locally before going to Hennessy, Sean went over all our finance options with us very thoroughly and with great enthusiasm. He is very sharp & knowledgeable. He, along with Charles Cook, made our evening at Hennessy the best car purchase experience we could have imagined. They both went above & beyond to make us feel welcomed, informed & important. Bottom line is that we got the car we wanted, at a price we wanted & were treated like we had spent 4 times as much as we did. Thank you Charles & Sean for being the professionals you are. Hennessy Lexus Gwinnett should be proud to have you both as quality employees. This will be the 1st place we go if we are in the market for another vehicle. I have recommended Hennessy Lexus Gwinnett to all my friends as THE place to go to purchase a vehicle

MHJones

Jul 2, 2015

Frank went above and beyond to get me into a new Lexus. I had a very short time-frame and Frank worked with me every step of the way. He even drove 1.5 hours to meet me with the car. I couldn't be happier! Thank you Frank!!!

Skip1

Oct 16, 2014

I can't say enough good things about Frank Mullin. My wife and I have purchased many new and pre-owned cars and, without a doubt, Frank is the most knowledgeable, friendly, and responsive of all of the Sales Associates that we have ever dealt with. He is an expert when it comes to clear and responsive communications. Frank takes all of the mystery and stress out of the car buying experience. My wife and I have worked closely with Frank over the past two years and have first-hand knowledge of his superb "after the sale support". My wife purchased a new car from Frank about 2 years ago and I recently purchased a pre-owned car from him. No one has ever provided better after the sale experience than Frank. He also provided me with extremely valuable knowledge and support as I dealt with the other driver's insurance company during a recent auto accident. Without Frank's help I would be driving in a car that was eventually "totaled" instead of a great new pre-owed, certified Lexus 450h that Frank located for me. We will be purchasing all of our future cars from Frank. We really like the Lexus brand and we hope that Frank stays with Lexus for a very long time. However, we will buy whatever Frank may be selling at the time we need a new car.

sdglobal

Sep 28, 2014

I just purchased a new Lexus GX460 from Frank, the Internet Sales Manager, at Hennessy Lexus Gwinnett. Frank exemplifies professionalism, care for the customer and making the process as honest, easy and straightforward as possible. He was incredibly patient, letting me drive several different vehicles, as well as the vehicle that I was specifically going to purchase, before I actually bought the vehicle. At no time, did I feel pressure to buy or that there would be any surprises at the end. When the day came to make the purchase, everything was set up ahead of time and the entire purchase process took 15 minutes. After that, Frank spent 90 minutes with me, making sure that I knew everything possible about my new vehicle. Frank and the Hennesssy team are how it should be!

RLacy

Sep 10, 2014

I bought my vehicle here in 2001 and it was a great experience back then. I have had tow bad experiences lately and if I buy another Lexus, which I likely will, it will not be at this dealership. First, I was able to buy my vehicle online. Now, I cannot do all of the haggling online- they just talk with you to get you in. Nothing else. Second, since my car is older, the service department has sucked. They do not care about customers with old cars, and have not fixed issues or dismissed my complaints. Lately I could not schedule a service appt. with a loaner in the next few days because "they didn't have any appointments available" (though there are available appointments online) and "could not give me a loaner just for an oil change," - something that has NEVER been a problem in the past. Also, I wasn't asking for just an oil change- there is a problem to check out. I have a job and need to be able to get to it, so I will take my business elsewhere.

KRuocco

Sep 2, 2014

Frank responded to my online request quickly and without any high-pressure sales tactics. Everything was as agreed upon when we arrived at the dealership to take delivery of our new car. It was worth driving from the other side of Atlanta for and the entire process was straightforward and painless - as it should be. When it was time to sign the papers, everything was clearly laid out and there was no pressure to purchase anything extra. This was the most stress-free car buying experience we have ever had and we will not hesitate to go back for future purchases. I highly recommend Frank and this dealership!

copstad

Aug 19, 2014

Frank responded quickly, took us personally for test drive and handled all the little details professionally . There were no high pressure tactics and every person we worked with was efficient and friendly. This is the way buying a car should be!

Chhorn

Jul 21, 2014

My family has serviced many of our past (and current) Lexus vehicles here, despite living over 100 miles away, simply because they are that good! We recently had our CPO CT200h serviced here and the experience, facilities, and customer service (Tony Park) was still top-notch! When it comes time to purchase another Lexus or have any of our cars serviced in the future, we will definitely come here first. I highly recommend this dealership to anyone!

Happy Sienna Family

Mar 26, 2014

I had searched various web sites for over a month for a 2010 Toyota Sienna XLE van. After calling several dealers and either missing their listed Sienna or unable to make a deal, I called Frank Mullins at Hennessy Lexus about the Sienna they had listed on Cars.com. I asked him several specific questions about the van. He didn't know all the answers at that moment, but said he would go to the car and call me back. A few minutes later, not only did he call with the answers, but even sent specific pictures to my smartphone to provide visual answers. As I was over a 1000 miles away, it took a few days to do the deal over the phone, but soon my wife was able to make the trip to Georgia and was driving away extremely happy. The car was even better than advertised. Frank and all the staff at Hennessy Lexus that had anything to do with the deal went out of their way to make sure everything was excellent about the car, down to the smallest detail. Frank even followed up after the sale to make sure my wife had a safe trip home and the car was performing as expected. When my wife says that the experience was much better than she expected, that's saying something! It is very unusual to find a car dealership with such high values and a sales person that goes above and beyond very high expectations. I have purchased other vehicles via phone in other states. I have not had the excellent total experience that I had with Frank and Hennessy Lexus. I hope to have the pleasure of buying a car from them again and will certainly tell my friends and family how great they are.

Chris and Lindsay

Feb 11, 2014

Frank made this buying experience very simple and painless for my wife and I. I was able to get most of the initial work done remotely so that literally all she had to do was "sign and drive". Thanks for a great vehicle and we look forward to building a long term relationship with you and the dealership.

leaveittodeaver

Nov 11, 2013

Jack Ross was great to work with at Hennessy Lexus of Gwinnett. I had been looking for a used Toyota Avalon and they recently took one in on trade. I found it on their website and inquired about it. Their website had lots of photos of the car and also provided a free link to the Carfax. Jack was very helpful by honestly relaying to me everything they knew about the car. This gave me the confidence I needed to make an hour drive from the west Georgia area to go look at the car. The car was exactly as described, the price was very fair, and I bought the car that evening. It's also worth mentioning that I never felt pressured at all during the buying process. David Carr was also very helpful when it came to financing the car. Both Jack and David stayed after the dealership's regular closing hours to get everything wrapped up for me. Thanks to Jack, David, and the folks at Hennessy Lexus for such a great buying experience!!!

coltrain72

Oct 25, 2013

Frank was incredibly helpful and accommodating during the entire process of me purchasing my vehicle from Hennessey Lexus. This is the first time I have worked with a salesman almost completely by phone and email, and it was a wonderful experience to say the least. Frank went above and beyond to create a deal that worked for both of us while being very honest and straight forward. Thanks Frank! David Cole

Gatorgrowl

Oct 10, 2013

I started my inquiry into a new Lexus purchase online. Frank was the first Lexus sales person to respond and what a blessing that he was! Frank worked so hard to make sure that we got the exact vehicle that we wanted in the color we wanted with all the "extras" that were important to us. This was no easy feat!! He went far above and way beyond the call of duty on this deal. I appreciated his timely responses to any emails, calls, or texts, as well as his willingness to keep me updated on the progress of our purchase. He did not waste my time by not being prepared or running late. This is the fourth Lexus that we have purchased from this dealership, and you'd better believe that we will be back again someday in the future! They are a great family of sales and service people!

jpavey

Sep 11, 2013

I just purchased my second brand new RX 350 from an unique individual, Frank Mullen. He not only meets customer expectations but exceeds them. He is always focused on the customer and goes over and beyond to make his customers happy. He continues to support his customers with great service and solid advice. In short, Frank is a five star salesman that shows passion for his customers. I cannot thank him enough for everything he has done for me and making me very happy with my purchase. He is honest and up front with his customers. I wanted a different look on my car this time and Frank made it happen. With Frank, he is with you through the duration of your car. He makes himself available when you come in for service and checks to be sure you are happy with your car and available to assist you with any questions you might have. Frank set my iphone up with the Nav system which was a great help and more than willing to go over the Nav system and other apps anytime I needed extra help. Also, Hennessy Lexus dealership is very clean and makes you feel at home. Thanks for everything Frank!!

RGMTRM

Sep 2, 2013

After reading reviews on this website, we contacted Frank Mullin regarding a 2013 RX350, and we were NOT disappointed. Frank is a true professional who focuses on meeting the needs of his customer. His product knowledge was very helpful; he asked questions to learn which features were most important to us and guided us through the various packages to equip our vehicle. Frank's "no pressure" approach and the competitive pricing made our purchase decision stress free. We had a 2 1/2 hour drive to pick up our new RX350 so we scheduled our appointment to avoid as much Atlanta traffic as possible. Upon arrival we found Frank had the car and paperwork prepared, he spent all of the time we needed going over features and we were on the road home exactly as promised. Frank has followed up with us after the sale and we couldn't be happier. In fact, this has been our best new car purchase experience ever!

Dean P

Aug 16, 2013

My wife & I are from Tallahassee, Florida & have been looking for a pre-owned LS460L for months. We found one listed on Cars.com from Hennessy Lexus of Gwinnette and decided to give them a call. We were put in contact with Mr. Michael Wiggins & he was absolutely outstanding! We explained to him what exactly we we're looking for & he said this was the vehicle for us. We made arrangements to travel to N Atlanta and view the vehicle. The vehicle was absolutely perfect in every way! Michael offered us a test drive & explained every single option in detail. After the test drive we decided to purchase the vehicle. After a short wait & a short time in the finance office, we were ready to bring are new Baby home to Tallahassee. Before we left, Michael again explained all the features of the vehicle until we were 100% comfortable. He exceeded our expectations in every way! This Dealership is 100% First Class!!! If you are in the market for a New or Pre-Owned Lexus, contact Michael Wiggins, you will be glad you did. Michael, I want to thank you for going above & beyond in exceeding our expectations. If we, or any of our friends are ever interested in a Lexus, you will be the first person we call!!!! Thank you my friend!!!

cwmichelli

Aug 7, 2013

Carla was great to work with. Never meet her before and had deal done an car we wanted over the internet in less than 3 hours from the time she contacted me. 2013 LS460 was a surprise for my wife, we live over 300 miles from dealership and Carla had car ready for pickup with bow on car when we arrived. She spent over 3 hours with us going over details of car before we left dealership. Hennessy Lexus is a first class operation.

Doting Father

Jun 26, 2013

Our situation was to find an affordable, reliable used vehicle for our college-aged daughter. A friend had recommended Hennessey Lexus from his own experience, and we can attest to both great service and attentive care to us as customers and to the car itself. The showroom is immaculate, and the personnel genuinely friendly, i.e., not the 'I want to sell you a car' kind of friendly. We dealt with Tim and Frank, and both gave us exceptional attention to our specific and unusual needs. Tim heard all our concerns and made those concerns known to the staff. Frank was especially patient with our new-driver daughter, and walked her through every button, lever and latch of the auto. I have purchased used cars many times on three different continents, but never have I received this kind of service. The used car industry can be a real headache if you are not dealing with trustworthy persons, but it is clear that Tim and Frank exemplify in their customer care the same honesty and integrity that they value in their personal lives. We have had the vehicle now for 3 weeks and are pleased to say that there are absolutely no issues with it. We absolutely could not be more pleased with the service, attention to detail, or representation that we found at Hennessey Lexus. These guys are the real deal.

Matt

May 28, 2013

I am not one for writing reviews, yet my experience with this dealership was so exemplary I felt obligated to express my positive experience. I live in MD and purchased/shipped a vehicle from this GA location with ease. This was my first out-of-state car purchase and Michael Wiggins worked with me daily to make for a smooth transaction. The car was in great condition with no surprises and I feel we reached a fair price. Documents were shipped to me overnight and I had the car within a week of payment. Constant communication with Mr. Wiggins, and overall professionalism of this establishment put me at ease throughout the entire process. I appreciate the amount of help I received and would undoubtably recommend this dealership to anyone looking to buy a new/used vehicle. Thank you for a great car buying experience. If I am ever in the Duluth, GA area, I will be sure to stop by to shake some hands. Best regards.

ToyoLover

May 26, 2013

Called Warren at Hennessy Lexus Gwinnett to get information on a vehicle. He provided a glowing recommendation of the car and I told him I may be able to come in around 6:30 that evening, or possibly 10 the next morning to look at it. He called me around 2:00 that afternoon asking where I was, and if I was still coming in, then questioning why I was hesitant at all. The interaction was very aggressive and rude to me. After I reminded him that I said 6 or 6:30, not 2, he said he had me mixed up, and would see me that evening. I arrived at 6:15 to find that Warren was no longer there--he left to go home. A replacement salesperson was paged, but never showed up. A second page to them yielded a request for another 5 minute wait. I requested yet another salesperson who showed up, showed me the vehicle, which was found to have way too much rust for a vehicle of that age and mileage, and had what appeared to be mud or huge amounts of orange, flaky rust coming off the bottom frame of the driver's seat. I asked the salesperson where the car came from, to see if it could be from a flood state, but she had no idea. I asked how long it had been there, and what reconditioning had been done, but again, she had no idea. It's sad to see that this is how Hennessy Lexus is selling used cars now.

Jennifer Alexander

Jan 6, 2013

Great experience!. From the moment my wife and I walked in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a great price, he took his time and really cared about our needs. Buying a car has never been so easy and straightforward. Be sure to ask for Bob!

jalexander

Jan 5, 2013

Great experience!. From the moment my wife and I walked in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a great price, he took his time and really cared about our needs. Buying a car has never been so easy and straightforward. Be sure to ask for Bob!

Capt Ellison

Jan 3, 2013

Stan Poss helped me out when I was deployed to Afghanistan. I bought a RX 450h for my wife as a Christmas present. He was able to help me coordinate financing, vehicle pick up for a third party, multiple third party test drives, and more. I felt like he was my only state-side advocate during this buying process. Thanks to him my wife had a new Lexus with a giant bow on top when she awoke Christmas morning. Stan is the Man!

Satisfied Customer

Dec 31, 2012

Would not go anywhere else when I purchase a car. The sales person we deal with at the dealership is great to work with and the previously owned vehicles are always clean. We have never bought one that has not met our expectations.

MSPHYLLIS

Dec 28, 2012

I traded my Mercedes Benz ML350 for a lexus RX350 and am so glad I did. I now have money to put into other things rather than my repair bill. My sales professional David Perkins made this a WONDERFUL buying opportunity. I am grateful for David being there and helping me select the best vehicle for me and I LOVE MY LEXUS!!!

StevenDMD

Dec 28, 2012

My brother purchased his LS460 from Hennessy Lexus and recommended David Perkins to me for my IS350 purchase. I met David and gave him a list of requirements and he found the perfect certified pre-owned IS350 AWD for me. As I am finishing my residency in New York the AWD is perfect for maneuvering through the snow. Thanks David!!! You are the best, I will be back for my GS350 soon.

Quality & Safety

Dec 27, 2012

I was shopping around for a car and the excellent and attentive service I received from W. Phillips at Hennessey Lexus of Gwinnett was what sealed the deal. I had chosen another vehicle from a different dealership but with the continued follow-ups, technical responses, and unconditional friendly service W.P provided, it made me appreciate the effort he put in to challenge me in searching for a vehicle that will stay in my family for generations and provide the quality and safety needed for years to come.

I heart my Lexus...

Dec 26, 2012

I came to Hennessy Lexus of Gwinnett on my lunch hour, just wanting to get some information about a vehicle I saw while driving by. I had no intention of buying a vehicle that day and did not at that time, but I came back after work and did purchase the vehicle that evening. William Perillo was the salesman that assisted me through out the buying process. He was very easy to do business with, he listened to what was important to me and made sure I was comfortable with the deal. I would recommend my most trusted friends with William and the staff from Hennessy Lexus of Gwinnett.

Lexus lover

Dec 26, 2012

Whole shopping experience in Hennessy Lexus of Gwinnett was just awesome. My sales person Chris was very friendly, courteous, and honest. There was no pressure what so ever and would definitely recommand this dealership to people if they are looking for Certified pre-owned vehicles.

Like my GS

Dec 26, 2012

Hennessy Lexus at Gwinnett is the only dealer in all of my years of buying cars that I have sent from friends too. Now they have joined the club and bought their new cars.

silver ghost

Dec 26, 2012

David Perkins is an outstanding sales representative who is very professional, courteous, and eager to assist with anything concerning the vehicle. In his absence on one occasion, the desk greeter quickly arranged for another sales person to assist and he,too, was very courteous and professoinal. I have had nothing but outstandiong service from this dealership, and have bought three Lexus vehicles from them.

Lexus lover

Dec 25, 2012

Hennessy Lexus of Gwinnett has been my dealership of choice for over 10 years. I have had my LS400, LS430, and now LS460 serviced without hesitations. The concern for complete satisfaction has convinced me to remain a customer of the dealership. With my latest purchase being the LS460. The salesman(David Perkins)demonstrated the commitment to excellence I expected. My service adviser(Ed Moore) also makes the choice to return to the dealership for service an easy choice. Thanks Hennessy for maintaining the high level of quality for the year of my Lexus ownership.

Gavin Macdougal

Dec 24, 2012

Best experience ever buying a new car. My wife and I are first time Lexus owners and did not know a lot about their cars. Our salesperson, Bob McDonald, was a true professional. He patiently answered all our questions and never tried to "sell" us. He paid attention to what we needed and made us feel very welcome. The entire experience was very positive. We love our new Lexus!

BobwithBMW

Dec 23, 2012

I bought my second used BMW from Jack Ross at Hennessy, and also bought a new Lexus from him. I tried to buy a car at United BMW, but they were not helpful and did not listen to what I wanted. Jack is fair and reasonable and applies no pressure, but makes it a pleasurable experience. Go see Jack if you are looking for a Lexus or a great used car.

John Theakston

Dec 23, 2012

My wife and I purchased a new Lexus from Bob MacDonald at Hennessy Lexus. It was buy far the best experience we have ever had. No pressure. No games. The entire dealership made us feel like family . Bob was was truly interested in our needs, mindful of our time, and gave us a great deal.

Girl who doesn't know about cars

Dec 22, 2012

My family and I have been coming to Hennessy Lexus Gwinnett for years and would never go anywhere else! The buying experience from start to finish is phenomenal with extremely friendly, honest sales staff. I trust Joe Robb and Dan Dupree to answer all of my questions and to create a comfortable buying environment. As for the service team, they are always accommodating and efficient which (as a working professional) is extremely appreciated. I'd recommended this dealership to anyone.

Newman

Dec 22, 2012

Joe Robb and Dan duPree provided outstanding service when I purchased my LS460 . They make a difference in the experience.

RX Doc

Dec 21, 2012

The salesperson greeted me and treated me like royalty! The price was fair however I would pay more for such great service. I love my new certified RX350....

Demands Perfection!

Dec 19, 2012

I purchased my new ES-350 from Dave Perkins, a Professional Sales Executive at Hennesy Lexus in Duluth. The Associates at Hennesy will treat you as if you are the most important person on the Planet. They are sincere about winning your business and have the service and support team to back it up. This is the second New Lexus I have purchased from Hennesy Lexus in Duluth, and it is an "Epic" Automobile. I've notice that I now take alternate routes to and from work just so that I can drive it a little further. You've got to go see these guys if you are in the market for the best cars manufactured today!

Lexus Lover

Dec 19, 2012

Our sales person was attentive to our needs; he took time to ensure that all aspects of the purchase process was stress free. He gave us individual attention and assured us that he was going to be there for us for as long as necessary, and he was. The experience was so amazing; we told others. This was our 4th Lexus purchase but our first amazing purchase experience.

Not Applicable

Dec 19, 2012

This was one of the most enjoyable car buying experiences I've had. My sales person David was very knowledgeable about every aspect of the Lexus. He has an extraordinary amount of patience. He never pressured me, only explained the many features of my Lexus. He listened to what I wanted in my vehicle and went about putting together a deal I could live with. David worked til I drove home in my Lexus. David has called me several times to ensure that am happy with my new purchase. Thanks David, you are the best.

Happy car buyer

Dec 18, 2012

Just leased a new es 350. Everyone at the dealership was attentive and helpful. I have purchased multiple vehicles here, and have sent friends. It's always a great experience.

toki78

Jul 3, 2012

No, we were not there to purchase a new vechile. We are car shopping for our daughter going to college. If you are not in the market for a new car, are not in the "proper class" you will not be treated with respect. We saw a used car on Cars.com. We approched a salesperson, we were not approached. We asked to see the used car. "Oh" was the response. "I will have to get it from the back lot". No introductions, no come in side out of the 98 degree heat, nothing. We waited for over ten minutes never saw the salesperson again. Several other salespeople walked passed us and again we were not acknowledged. Needless to say we never did see the car. My daughter and son were amazed by the way we were treated. Sadly for this dealer when we will be buying for ourselves next year it will not be from this dealer.

Car enthusiast

Apr 1, 2012

Great experience with their internet sales department