Hendrick Lexus Kansas City North reviews

123jasson

Aug 6, 2015

I took my car in for service on 7/14/15 got a call back and was told it would not be ready till the 16th. I told them that i could not get my car on that day because i was going out of town. I was told don't worry about it just pick it up when you get back in town. I was told my car would be secured. when i go to pick my car up on the 20th my car was broken into. They told me it would all be fixed. I didn't get my car back till the 25th and it was still not right. The driver door had paint damage to it and when they put in the new window the door panel was also damaged. There was water in my car from when it rained the night my car was broken to. The service manger Justin Ayers told me that if the car had more than a broken window that it would be my insurance that would have to fix it. Also the day i went to pick up my car i noticed that my driver side wheels had be damaged. I was told to come back on monday and talk to Justin Ayers. He told me that they would take care of everything. I took my car back to them on the 3rd of Aug. I got a call on the 5th saying my car was ready. When i got their the door panel was not fixed and the out side paint had not been fied also. The wheels where never touched. I was told be Justin Ayers that they had tried to fix them. When i asked to speak to to Justin he had already gone home for the day at 3 in the afternoon. I asked to speak to the GM Ken Newman and told him what was going on and he call Justin. After talking to Justin and Ken they both stated that the damage to my wheels was pre-existing damage and it would not be fixed by them. I was told that i would have to buy new wheels out of my own pocket. This after i was told be Justin on 7/27/15 that Lexus would take care of it. I would not take my car to Hendrick Lexus Kansas City North. They don't have cameras on the outside of the building and don't pay anybody to secure their parking lot at night.

webster25

Aug 6, 2015

I took my car in for service on 7/14/15 got a call back and was told it would not be ready till the 16th. I told them that i could not get my car on that day because i was going out of town. I was told don't worry about it just pick it up when you get back in town. I was told my car would be secured. when i go to pick my car up on the 20th my car was broken into. They told me it would all be fixed. I didn't get my car back till the 25th and it was still not right. The driver door had paint damage to it and when they put in the new window the door panel was also damaged. There was water in my car from when it rained the night my car was broken to. The service manger Justin Ayers told me that if the car had more than a broken window that it would be my insurance that would have to fix it. Also the day i went to pick up my car i noticed that my driver side wheels had be damaged. I was told to come back on monday and talk to Justin Ayers. He told me that they would take care of everything.I took my car back to them on the 3rd of Aug. I got a call on the 5th saying my car was ready. When i got their the door panel was not fixed and the out side paint had not been fied also. The wheels where never touched. I was told be Justin Ayers that they had tried to fix them. When i asked to speak to to Justin he had already gone home for the day at 3 in the afternoon. I asked to speak to the GM Ken Newman and told him what was going on and he call Justin. After talking to Justin and Ken they both stated that the damage to my wheels was pre-existing damage and it would not be fixed by them. I was told that i would have to buy new wheels out of my own pocket. This after i was told be Justin on 7/27/15 that Lexus would take care of it. I would not take my car to Hendrick Lexus Kansas City North. They don't have cameras on the outside of the building and don't pay anybody to secure their parking lot at night.

Orlando

Jun 18, 2015

Buying my new ES350 was an awesome experience from beginning to end. Nouhad is an awesome sales associate & I would recommend him highly. Even after my purchase, he & Kathy G. have made themselves available for any questions. Kudos to the two of them. They are winners!!

ljktf3

Jun 12, 2015

My husband and I recently bought a vehicle from Hendrick Lexus North and got close to 10 e-mails asking to write a review, which I kept putting off, but here it is... First of all, the dealer came at us with an offer on a trade-in value for my car, a 2007 Mazda6 (KBB value of $4500), at $500.....roughly what it cost to put 4 new tires on it a couple months before. By the way, I sold it to a private party for $3,250. They wouldn't even reconsider offering more for the trade-in. On top of that, they were incredibly non-negotiable on the price of a 2013 Lexus RX350, no matter what we counter-offered - even offering to pay cash in full. We couldn't agree on the price of the 2013 so I looked at a 2010 and decided to go with that. A few days after purchasing, the dealership e-mails me an attachment of our loan document because they had misplaced it or accidently shredded their copy of our signed loan contract. I had to go out of my way to get it printed off and taken back to the dealership. We had to schedule a separate time to get the delivery on the car and remote start put in so my husband called up there to do that. I even got an e-mail confirmation for the appointment. When he got there, they didn't have the delivery scheduled on their calendar, so the person who normally does it wasn't available. He never got a proper delivery. The thing that has me most compelled to finally write this review is what happened today. When my husband went to get the car licensed, the license bureau informs us that the car has a lean on it from the previous owners. This was never disclosed to us OR included in the paperwork sent to us from the dealership. My husband called the dealership to ask about it and they insist that the lean paperwork was in the packet, but it was NOT. I plan on having a Lexus for the rest of my life, trading it in after a few years. This dealership will NEVER get our business again and I will NOT be recommending this to anyone I know looking for a Lexus. It's a shame there aren't more Lexus dealerships around where we live but we will be traveling to St. Louis or Springfield next time.

Iowa Driver

May 22, 2015

I drove 200 miles for an incredible Lexus used car deal. While the car I bought was a high mileage used 2006 I was treated the same as any other Lexus customer. The buying experience was very comfortable. Both the salesman and finance person were professional and accommodating. My used car was missing a tonneau cover. My salesman found an extra one in the parts area and installed it for no charge. He made sure I was comfortable with the features on the car before I left. The used car was in incredible condition. The dealership offered a 3 month, 3,600 mile power train warranty for no charge. I was able to upgrade that for 3 years and 36,000. I thought this was incredible considering the car I was buying had over 100,000 miles on it. I recommend this dealership and would drive back for another car from them.

Happy Lexus Owner

Apr 5, 2015

I just bought my first Lexus. I bought it from Hendrick Lexus Kansas City North. I worked with Samh Youssef. I highly recommend him to anyone that wants to buy a Lexus. It was probably the best experience I have ever had buying a car. He took the time to get to know me and knew exactly what I wanted - a pre-owned Lexus with 10,000 or less miles. He shopped until he found the exact car I was looking for. He is respectful and is a straight shooter. I guarentee you will enjoy working with him!

Brownwi5

Mar 25, 2015

The total buying experience from my initial contact for an appointment thru the entire sales process was singularly Outstanding. Bravo to Sameh Youssef's salesmanship approach of being able to communicate solid knowledge of his product, in this case a Toyota Avalon, and his company's willingness and ability to service it thru the duration of ownership. The professionalism that was exhibited, not just by Sameh, but from each and every staff member with whom I had dealings during the entire purchase process made this a pleasant, non-pressure venture. I look forward now to the top notch Customer Service that I'm sure I will receive.

SMGinKC

Mar 16, 2015

I met Jeremy at the KC Auto Show and setup a date to come test a new NX200T SUV. Jeremy was fully prepared for my visit and within an hour we had done a test drive, negotiated a good deal on my trade and agreed upon the final price of the new car. Michael was swift in Finance and Kathy did an excellent job on the delivery of the vehicle highlighting all the features and options available down the road. Great vehicle supported by a great team!

cherog

Mar 12, 2015

We have been dealing with Steve for the last 5 years and found them to be very helpful. They also have an excellent service department.

Sandy C.

Feb 18, 2015

I had a wonderful experience with a staff very dedicated to my satisfaction. I have driven a Lexus prior to this purchase and had my car serviced at this location. They do an excellent job -- with loaners available and very timely service.

doc

Jan 28, 2015

molly made the sale of my new 300h fun and expedient..just super young lady...had the exact color and options I wanted. Kathy, the delivery specialist, went over every detail in the operation of all car features and was very very patient and explained in a fashion that was easy to understand...just an exceptional lady ! Overall, I was very pleased with the dealership...and will use the park and ride feature to the airport ,,located just a few miles away...a nice bonus !!

lmperalta2014

Jan 26, 2015

I am so grateful for Dennis DeGoosh for contacting us and helping my wife and I finding a vehicle. I explained to Dennis what we were looking for and he found us a nice Toyota Camry that met our needs.

Jeff Eggenberger

Jan 23, 2015

I was looking for a used black Ford F-150 Platinum..... This dealership, Hendrick Lexus, had the truck I was sure I probably wanted, and I sent an e-mail to them in the evening. My salesman, Steve Keltner was great to work with, I had a response back from him by 8:00 o'clock the next morning. We made a arrangements to meet that morning and test drive the truck. It was what I wanted, and we had made a deal within an hour. I want to thank Steve, Mike, and Hendrick Lexus for a pleasant personal experience, in a very clean, comfortable dealership

Ronda

Jan 14, 2015

This is the friendliest dealership, love doing business with them. Dennis DeGoosh is great to work with, aware of what we want and need, and makes the process a delight. Casey was also very helpful and so friendly. Definitely will go back and would highly recommend all to go there. Ronda and Dennis Wendt

Ronda

Jan 13, 2015

Working with Dennis DeGoosh is a delight, he is so friendly, aware of customer needs and delivers with great customer service-the best. We have bought from him before. Casey was also a great guy to work with, the process of paperwork was easier with his friendliness.

jimmie a shoge

Dec 3, 2014

I decided to make my car purchase strictly on line because I did not want to waste my time with a sales person. I filled out the on line questionaire, and I got a call back from molly swenson. After arriving at the show room and meeting molly, first thought was she is my daughters age and figured she wouldn't know much about cars. I was pleasantly suprise with her profesionalism and sales ettiquette. She asked what I was looking for and what was important to me in a car. At that moment I decided I would only buy a car from this lady. I strongly recomend to any one who is looking at car purchase to give molly swenson a call at hendrick lexus north. Thanks again ms. Swenson for making my car buying experience very pleasant. I will recomend you to anyone who would listen.

Marnie Mitchell

Nov 26, 2014

Dennis DeGoosh, product specialist, has provided me excellent experience and customer service. I bought my Lexus 350 SUV from him. He often contacts me to see if everything is working well for me. He is always prompt in returning my phone calls. Dennis is friendly, oriented to serving his customers, and genuinely concerned if he can assist me in any manner. Dennis has made my experience at Hendricks Lexus North a wonderful and positive experience. I will buy from him again!! M. Mitchell

Jstevens10

Nov 24, 2014

Our experience with the dealership starts with Robb Walter. It is because of him that we are dealing with Hendrick Lexus North and his attention to our needs and wants has been nothing short of amazing. Anything that we need, from acquiring a new vehicle, to servicing the ones that we own, and Rob is sure to see that it is taken care of. Supporting Rob seems to be an overall culture of attention to detail and to the customer. We could not be more pleased with our experience with this dealership, and are now on our sixth Lexus.

Davel717

Oct 22, 2014

This was my first experience this Lexus Dealer. All of the employees were very professional, friendly and helpful. I will continue to deal with them and highly recommend them to anyone.

Randal P

Jul 17, 2014

My wife and I drove to Kansas City from Des Moines Iowa specifically to look at a certified pre-owned GX 460, having had difficulty finding a suitable example closer to home that wasn't grossly over priced. Our experience at the dealership was excellent from start to finish. All personnel we encountered were professional, personable, courteous and extremely accommodating. Knowing that we'd traveled a distance to get there and even though we were quite early for the appointment I'd scheduled they were ready for us and made a point to handle everything in an expeditious, yet thorough manner. There was absolutely no pressure and the whole experience was as relaxed as buying a car could possibly be. Their personnel were extremely knowledgeable and helpful, especially our Product Speialist Dan Cundiff and Delivery Specialist Kathy Groenenboom. Not only was the experience and the deal we got well worth the drive, but we'd absolutely make the drive again to deal with them and whole heartedly recommend them to anyone.

webster25

Jul 15, 2014

I feel my trip to Lexus collision center was overall a very good experience. I am a very picky individual. Chris and Ruth did a fantastic job getting my car ready for me. Thanks again for putting up with me.

jbk63

Jul 8, 2014

I have purchased many vehicles over the years and have become very particular with the dealers in which I do business. I highly recommend Hendrick Lexus North. I was greeted by Sameh Youssef who was very professional and knowledgeable. Both Sameh and Sales Manager Casey Goff addressed all of my questions and concerns as if they were their own. Business Manager Michael Arnone was also a pleasure to work with. The overall experience was second to none.

lburgard

Jul 1, 2014

I would definitely recommend Hendrick Lexus North. I worked with Lance Swenson and can honestly say that it was the best car buying experience I've had so far. I appreciated the no-pressure and low stress approach that Lance exhibits. A very unique and respectful experience compared to the other local Lexus dealership. Worth the drive up north! And when it came time to take care of the paperwork, I was in and out within an hour. Thanks again Lance for making it so easy to purchase and refer friends and family to Hendrick Lexus NORTH.

wardc

Jun 6, 2014

Jeremy was awesome and he listened to our needs! Mike in finance gave us all the warranty options we needed! They were so friendly and great to work with!!

kjcurley

May 23, 2014

This is the only service department I every want to use! I will buy another Lexus just for the fine service personnel and quality of my vehicle maintenance.

Eileen from Berryton, KS

May 12, 2014

This was our second time purchasing a SUV from this dealership. The staff is very knowledgeable and did everything they could to meet all our requirements for the vehicle we were looking for. Our salesman, Steven, was very willing to work with us on finding our perfect vehicle. He was very knowledgeable about the vehicles we test drove and did an excellent job answering our questions. He has a very good future in sales. We would also like to add that Kathy was able to show us all the new features our vehicle has and how to get the most from our driving experience! We previously took our Lexus to this dealership for all service and always received great service. We will be returning to receive the same great care for our current SUV. Thanks for making the buying experience enjoyable!

seadate

May 10, 2014

I contacted Hendrick Lexus regarding a specific used car that was advertised. When I drove in, the vehicle was parked front and center for my inspection and Chandler was immediately available. He answered all of my questions and more. He was most pleasant, patient and helpful. I do not like to go through extensive negotiations and found Chandler to be MOST accommodating and pleasant throughout the very brief and NONSTRESSFULL price agreement process. This Dealership treated my wife and I with respect and friendliness. We were able to see, drive, price, and trade in a vehicle as well as arrange financing and drive out the door with our new pre-owned vehicle in a little over 2 hours. Despite the fact that there are 2 Lexus dealerships located closer to us than Hendrick Lexus North, this is now, and will remain, OUR Lexus Dealership. This has never happened previously in likely 15-20 prior purchases over the years. Thank you Chandler!

fbgardner3

May 6, 2014

Excellent personnel handled the transaction. The sales team was well informed and the delivery coordinator was excellent in detailed information and very perofessional in her hour of familiarization on technical information.

Susan

May 3, 2014

First time at this dealership. Nothing but good to say. Our salesperson Jeff was very helpful and we never felt pressured. I have had a couple of friends tell me about the superior service that they have received at this dealership and I can now say that I have experienced it first hand.

Cindy Williams

Apr 29, 2014

I like to find a dealer and salesman that will help me find the best car for me. I travel a lot and want to feel safe in my cars. The Lexus cars I have had over the years have been the best ever, I highly recommend them for safety and low maintenance. Tarek, at Superior Lexus North, Kansas City, Missouri, has been exceptional to work with. I have purchased 3 Lexus vehicles from him and he is great, gives me all the information that I need to make the best possible choice in purchasing a vehicle. I would recommend Superior Lexus North and Tarek to everyone looking for the best service and a dependable vehicle.

Chad

Apr 28, 2014

I purchased a pre-owned vehicle from Hendrick Lexus and had a great experience. The staff was very easy to work with. I would absolutely visit this dealership again.

Kennewman

Apr 28, 2014

I had my car repaired at the collision center. The hail damage was repaired quickly and ahead of the promised completion date. Car was super clean,

vickif

Apr 26, 2014

This is my 4th Lexus from this dealership and every time is a great experience. People are friendly, helpful, knowledgeable and no pressure. I have had (2) GX 470 AND (2) ES350. Must be doing something right, I keep coming back.

Bette M

Apr 24, 2014

I have spent the last three months looking and test driving cars that appealed to me ( I even had a spreadsheet, for goodness sakes) and am now elated that I have a new Lexus ES 350 in my garage. I had weeded the list down to two cars and after driving them both a second time was ready to buy. The first test drive was with Chris Smith who was very informative and answered any question I had. Chris was not there when I made a "spur-of-the-minute" decision to do the second test drive. Steve Keltner arranged that second test drive and went over again all the fine features of this car. (As an aside, Steve had sold me my previous two cars and I was unaware that he was now working at Hendrick). Steve was instrumental in making the purchasing an event that went smoothly. The price was fair and every question I had was answered. The dealership quickly did the paper work and I was soon driving my new plaything home!! I am very appreciative that they set aside time with a specialist (Kathy) to go over all the bells and whistles so I can get the most out of them. The atmosphere of the entire dealership from sales staff to maintenance staff was one of customer service. Both Chris and Steve have followed up with phone calls to see if there were any questions I had and to offer assistance if I needed it.

Jameson N

Apr 24, 2014

I bought a used 2010 Nissan Armada a couple weeks ago from Hendrick Lexus Kansas City North and I couldn't have asked for a better or more positive car-buying experience! My salesman, Dennis DeGoosh, was very professional, easy to work with, very knowledgeable about the car and friendly to me. Dennis was patient and made sure to answer all of my questions. I will spread the word about how great this dealership is with everyone I know!! Thank you, Jameson Nunn

Nunja

Apr 24, 2014

I bought a used 2010 Nissan Armada a couple weeks ago from Hendrick Lexus Kansas City North and I couldn't have asked for a better or more positive car-buying experience! My salesman, Dennis DeGoosh, was very professional, easy to work with, very knowledgeable about the car and friendly to me. Dennis was patient and made sure to answer all of my questions. I will spread the word about how great this dealership is with everyone I know!! Thank you, Jameson Nunn

Atskcmo

Apr 23, 2014

Once we had found a vehicle we wanted the experience of buying the car was as easy as it gets. No hassle No presure. Sam was our salesman and he made it as easy as it could be.

Richard K

Apr 18, 2014

I have been looking for a Hummer H2 for at least the last 6 months. Saw this on cars.com and decided to take a look. The pictures did not do justice to how the vehicle actually looked. Of course the vehicle was detailed, but I could tell it was in very good shape. The price was fair and was at a point that made me pull the trigger in purchasing the vehicle. Sam and Chandler as well as the whole team made the purchase process very easy. Shout out to the service department that fixed the small items to make me a happy customer.

Samantha

Apr 17, 2014

With a Lexus RX 330 set as my number 1 choice of car, I had been across multiple dealers, (individuals as well) to find one. Through word of mouth from a friend of mine, I found out about Hendrick Lexus in the Northland whom he had worked with before. I was referred specifically to Dennis DeGoosh from my friend who he had an excellent experience with in the past. Upon arriving to the dealership, Dennis reached out to myself in a very professional manner and maintained contact by phone throughout the buying process. I felt the service from both Dennis and the dealership were above and beyond and would highly recommend this dealership to all those looking to purchase a car at an affordable price.

SamanthaSerrano

Apr 16, 2014

With a Lexus RX 330 set as my number 1 choice of car, I had been across multiple dealers, (individuals as well) to find one. Through word of mouth from a friend of mine, I found out about Hendrick Lexus in the Northland whom he had worked with before. I was referred specifically to Dennis DeGoosh from my friend who he had an excellent experience with in the past. Upon arriving to the dealership, Dennis reached out to myself in a very professional manner and maintained contact by phone throughout the buying process. I felt the service from both Dennis and the dealership were above and beyond and would highly recommend this dealership to all those looking to purchase a car at an affordable price.

BrianGKC

Apr 11, 2014

On a cold February day, Joye and I received a warm welcome from Dennis who guided us through the buying process, culminating in our purchase of a certified 2013 RX450h three days later. Dennis is very knowledgeable about his product, as well as that of the comparable competition. He took his time to explain the alternatives available to us, e.g., new vs certified, lease vs purchase, trade-in vs cash purchase. A medical procedure caused a lull in our purchase; Dennis called to inquire how Joye was doing which was a nice touch. The last day of February, set up a 2 pm appointment to take delivery of the SUV. We were ushered through the necessary steps, signing the required papers, all of which were explained extremely well by Michael Arnone (with no pressure to buy additional products), and then we stepped into the delivery room were our newly detailed car was waiting. Orlando did an excellent job of explaining the features of the RX but the most important thing about his presentation was that if we did not absorb all of the information, we could call or come back for a refresher course. When all is said and done, we could not have been more pleased with our experience at Hendrick Lexus: professional, no pressure, knowledgeable, friendly.

Used Car buyer

Apr 6, 2014

Overall a very good experience. I love that the dealership provides shuttle service to and from the airport and I can leave my new car with them. If it's after business hours when you land at KCI, they will park your car at the terminal. Very nice. The sales process was good, Sam helped me decide between a 2012 and a 2013, both with less than 10K miles. He merely pointed out the differences and let me make the decision. Cory in finance was very quick, and very good. I got a decent value on my trade in, so all in all this a great experience. I did decide to pre-pay for the service, as the 30% discount was tough to pass up.

dlauf3

Apr 4, 2014

My husband surprised me with a new Lexus RX 350 for Christmas 2008 and i like it so much i kept it for 6 years. We never have done that before with any other car. I met with Dan Cundiff. He was so friendly and helpful with going over all the updates and dealing with my husband over the phone. He was very professional and wonderful to work with. He took a couple of hours to go over everything with me. Corey was helpful also going over the paper work and options available. We have bought twice now from this dealership and have been extremely pleased with our purchases. I would recommend this dealer and staff. Love my new Lexus!

GIJOE52

Apr 3, 2014

Daniel Cundiff is a excellent salesman he made our whole buying experince stress free and pleasent.

Elizabeth

Mar 30, 2014

My husband and I were looking to trade in his BMW when we visited Hendrick Lexus North. We were greeted by Dan Cundiff (who my husband had worked with before) and we had a wonderful experience. Dan was patient with us as we went back and forth between sedan and SUV, not sure which we liked the best. He was very honest with us and it became clear he cared about US and was trying to get US the best deal, not the other way around. This is not the case at all car dealerships. We finally decided on a 2013 pre-owned certified RX hybrid. The dealership had only acquired the SUV a week prior to our visit and Dan told us that this was a rare find (the type of car, being a hybrid, and having such low mileage but still in excellent condition). We loved everything about the car and after spending much time at the dealership, we decided that was the one for us. The finance paperwork was a breeze and they did a great job explaining everything and trying to get us the best deal. We also met with Kathy for a short time and she helped explain the details of the car and the electronic panel, while helping us sync our phones. We had a wonderful experience at this dealership (we even got a free lunch) and would definitely do business with them in the future. Thank you for treating us with respect and giving us personal attention. This was and is important to us and we will recommend you to others. Thanks again!

Dlauf3

Mar 29, 2014

We just bought an RX 350 here and was very happy with the experience. Dan is the man to work with. He is very knowledgeable about the vehicle, professional and helpful. I wasn't expecting to walk out of the there with a car that day but very glad I did. Thanks Dan, I'm enjoying my new 350 RX, so many updates since I bought my last one in 2008 here! Dan took a bout 2 hours orientating me with the new nav and computer system, a very patient man as I've called him with questions several times already.

Ian and Emily

Mar 29, 2014

Very stress free expeirence. The whole team was friendly and very helpful. Drove away very pleased.

"Dave- I now own two"

Mar 27, 2014

After a diligent search for a second Lexus RX, found Hendrix Lexus Kansas City North had the best cars in stock and Christopher Smith, sales rep, was absolutely wonderful to work with. We were able to purchase a quality RX350 at the price we wanted and the staff's follow up to the sales were excellent. A few minor issues (like a small missing snap down in the engine compartment) were discovered a few days after purchasing the vehicle, and they were immediately addressed and rectified. I bought our first Lexus (RX33) from Hendrix Lexus 7 years ago. That was an excellent experience then. I've driven the car over 165,000 miles and it's still doing very well. I'd highly recommend Hendrix Lexus Kansas City North and Chris Smith to my friends who are in the market for an automobile.

Mary Lou

Mar 27, 2014

In my opinion the salesman to see at Lexus North is Sam. He is family oriented, always greets you with a smile, and goes out of his way to make sure you are a satisfied customer. On a cold March day he walked to the end of his car lot to offer assistance. That vehicle was already transferred to another location, however he tried to recover without success. He took information on my dream car and searched other Hendricks dealers. I had been looking at a vehicle at another Hendricks location, advised Sam and He went out of his way to get that vehicle to Hendricks Norh for me to test drive.I test drove my dream car and drove it home that night, I took it back for th 34 point check done by Lexus North and Sam made sure I had a loaner vehicle. Sam makes sure you are a satisfied customer and has your best interests at heart.

Mike & Trisha

Mar 27, 2014

Lance was great to work with throughout the entire sales process. We talked to him at the car show and he followed up at the exact intervals we asked. He was knowledgeable and easy to talk to and work with. Lexus North also has the absolute best delivery... EVER! Kathy was a dream to work with. We left her knowing everything we could possibly want to know about our car. We've owned luxury, American SUV's and the service levels at other dealerships fail in comparison. Lexus North could put on a clinic on how to treat customers before, during and after the sale. We've Purchased 2 vehicles from them so far and will continue to do so in the future.

Rev Herman Gantt

Mar 24, 2014

just sit down with kathy and she did a great job giving me a overview of my car especially the navagation system, she made it so simple. She took her time and didn't rush through it and made sure if i had any questions. Also my salesman Jeremy was very helpful and made sure i was taken care of. My overall reveiw of my visit today was a pleasant one, i enjoy the comfortable atmosphere also, i would give it 5 stars.

psharp

Mar 24, 2014

My husband and I were extremely pleased with the quality of service provided in our recent lease agreement purchase of a Lexus ES 300 Hybrid Sedan. The level of professionalism exhibited by everyone we came into contact with and their attention to detail made our experience enjoyable. Hendrick Lexus Kansas City North places a high priority on making the customer happy. A special thank you to Product Specialist Chandler West and Delivery Coordinator Kathy Groenenboom for their exceptional service! We would highly recommend their expertise to new and existing Lexus customers.

SaraJ

Mar 22, 2014

You can truly tell that the service dept is ran with one thing in mind ... Taken care of their customers. I have never been greeted so promptly (with a smile), having everyone in a good mood, as if they were TRULY happy to be there. Came in for a service, left with a loaner .. Did my thing, came back, clean car, went over my invoice in depth, again with a smile. Even svc mgr came out and extended his appreciation and business card with that of the service advisors as well. Everyone was just in a great mood, you can tell there is def great procedures at this Lexus dealer GREAT JOB .. Cust for life!

Fred L.

Mar 18, 2014

I have never experienced such a professional and thorough delivery process. With all the electronics and technology in today's car, it is really necessary. Kathy, the Hendrick's technical expert, spent over 2 hours explaining how everything worked on the car, such as synching my IPhone, setting the memory seat, etc. This added value service is just one of the reasons, along with really friendly people, why we will be back to Hendricks Kansas City North again.

Phyllis

Mar 15, 2014

I purchased a used Lexus 350ES. The salesman, Lance, was referred to me and was very helpful throughout the entire process. I was surprised to get a thank you note in the mail from him today. I love my car and am working to learn about all its"bells and whistles". Kathy was most helpful in showing me important things such as locking/unlocking the car, setting up Bluetooth, adjusting and setting the driver's seat preferences, and the loaner car program. She set up my first service appointment and informed me of the various options Lexus North offers its owners, like the airport shuttle service. Even Casey made the financing portion of the sale a little easier than I expected. Michael, the business manager, was able to answer my questions about state licensing requirements. Overall, the dealership has met my expectations. I hope to continue having positive experiences with Hendrick Lexus Kansas City North.

bs5253

Jan 17, 2014

I was looking to trade 2 vehicles up for 1 newer vehicle. I decided on a BMW and was disappointed on the trade in values, but went through with the deal. I was told that for 30 days if I wasn't happy that I could bring it back. When I had driven the car for a week or so, I noticed a shifting anomaly that I wanted checked out. The dealership scheduled for my car to go to the BMW dealership to be checked out further. In the mean time I did some research on BMW forums and a lot of people complained about what I was experiencing and it appears to be jus the way BMW transmissions work, so I asked about the option that was mentioned earlier about bringing it back and picking another vehicle. When I mentioned that on the phone when I was finally able to reach Jeremy I was told yes, pick something else out. So I found a car that I thought might be a better fit for me at a higher price. then we sat down to do that deal, I was told that they would give me $2,000 less than what I paid less than 2 weeks prior. When I asked about the 30 promise to make me happy, I was told they never said they would do a deal at the same price. I was given some line that they have to pay so much to have the vehicle recertified, and detailed and that cost Mr. Walter $2,000. I don't believe that and felt lied to about the ability to bring the vehicle back. I will never do business with people that treat me that way, and I will tell everyone about my experience. I did not do the deal for the $2000 loss. I took the BMW back to have the transmission looked at and they supposedly had an appointment for a certain day, but it was a full week before I got my car back and was told that nothing was wrong with it. No paperwork showing was tested or checked, just told that there's nothing wrong with it. It was a frustrating couple of weeks with many unreturned phone calls, and feelings of being lied to.

kaw005

Dec 16, 2013

Dealership and everyone I worked with was first class. I was greeted at my car by Sameh Youseff who welcomed me to the dealership and took the time to learn what I was looking for. He introduced me to Casey Goff and we quickly made the connection that he was familiar with where I live (small world). He soon had me taking a test drive with Steve Keltner. I liked Steve's style; friendly, educational, and followed up. I felt like all three of them really wanted me to have this car...just had to talk my husband into it! Paperwork was quick and I came back in a few days for one-on-one training provided by Kathy Groenenboom. I certainly would refer family & friends to the dealership and too work with any of these fine folks.

annaspoodles

Dec 10, 2013

We used Superior Lexus North's airport shuttle and had our RX350 serviced while we were gone. Bad weather caused us to miss our return flight to Kansas City on a Friday. We were also unable to fly out on Saturday. I called our service department contact, Colby Lieurance, about having our car moved to the airport on Saturday so that it would be there when we returned on Sunday. He indicated that the car could not be locked because of the keyless ignition system and offered to open the service department and have our car ready when our plane arrived. This is certainly more than we expected and is indicative of the level of service we have received since purchasing two Lexuses from this dealership!

Yves C. Jean-Louis

Dec 5, 2013

I bought a used 2006 Lexus LX from you Hendrick North Kansas City, this is the worst experience I ever had in my entire life. I would never recommend friend or someone I know to buy car from Hendrick Lexus. Never do business with them. Disrespectfull and rude.

choucard

Dec 5, 2013

I bought a used 2006 Lexus LX from you Hendrick North Kansas City, this is the worst experience I ever had in my entire life. I would never recommend friend or someone I know to buy car from Hendrick Lexus. Never do business with them. Used car manager is very Disrespectfull and rude.

bmcclat06

Nov 10, 2013

I was coming from out of state and work with Tarek and Julie over the phone. When I arrive Tarek had everything ready to go for me He did a great job answering my questions and going over any concerns I had. If your looking for a great deal and salesperson just ask for Tarek when you arrive.Mike did a great job in the business office as well. Although I never meet Julie I was happy with the service she provided on the phone. Dealership was very clean as well and had a comfortable lounge while we waited. Overall I was very pleased with the experience and am looking forward to driving my Lexus

cbrews

Nov 6, 2013

Jeremy was extremely helpful and informative about the vehicles I was interested in. Everyone was very friendly and gave me a good experience. I especially liked the extras given which allowed for the whole Lexus experience, i.e, rides to the airport, rental car, etc. Thank you for a hassle free experience and a great car.

LoriFarrar

Nov 5, 2013

My husband and I have purchased several cars from this dealership over the course of many years as we have always been more than satisfied with our experience. We appreciate the quality and performance of the vehicles and the professionalism and friendliness of the staff, especially product specialists Lance Swenson & Jack Briggs ( both outstanding) , Richard Walker in the Service Department and business manager Mike Arnone. We would recommend this dealership to any and all!

lldense

Oct 25, 2013

Everyone at the Dealership was extremely friendly. We didn't feel rushed or pushed and they made us as comfortable as possible on a cold rainy day! Great deal on our trade in too!

msheahan

Oct 17, 2013

I received an email from Lexus for "complimentary service" for 40,000 mile items. Called the service department to schedule the appointment and told them of the email. They said they "would honor it". Got to the dealer and was told they would not honor it. Asked for the service department manager. He was out. So, I left and asked him to call me. He did about 10 minutes later and offered to "make it right" by picking up the Lexus from work, giving my a loaner vehicle, and returning it when the service was complete. When I called a couple days later to arrange that no one could recall that conversation or find a record of it. The service manager was, once again, out. So, I asked for him or someone else to call me. Still waiting on that call... Not sure they could have done any worse.

kctreats

Oct 5, 2013

The Service Department at Hendrix Lexus North is the best ! Big thanks to Rob Ramsey, you take service to the next level ! John Strobe thank you so much for dealing with me when I came in, I know were busy when came in, thank you for making me feel as if I was the only customer you had! Richard... I just enjoy dealing with you so much,, you always make me smile! You will have our business always !!

sendsley7662

Aug 31, 2013

Jack was outstanding from the beginning as was everyone I dealt with at the dealership. A FAR superior experience to the Hendrick Lexus dealership on the South side of town WELL worth the drive up North.

debbier63

Aug 22, 2013

We brought a 2010 RX 350 from Tarek and the experience was amazing on May 2, 2013 we are from St Joseph and would and will buy a vehicle from him and them in a heart beat.They truely great. Brought many vehicles elsewhere before but this one was outstanding and the place is a showplace. Thanks Hendricks you get my business again and will tell other customers to buy from them

donandlavenaroach

Aug 10, 2013

Most professional. Best experience we've ever had when purchasing a car. Everyone we dealt with was CUSTOMER SERVICE oriented. If the treatment we enjoyed is any indication of what we expect in the future, we're looking forward to having our Lexus serviced by Hendrick.

jpplace

Aug 8, 2013

We recently purchased a Lexus IS 350C from Hendrick's Lexus North and we were expertly helped by Steve Keltner. Any new car purchase is stressful but Steve made our experience stress free. Steve and the Hendrick's Lexus team were truly outstanding in the way they found and delivered our new vehicle. Steve's product knowledge was exceptional and we're very happy with our new car. We look forward to future dealings with Steve and the Hendrick's Lexus team.

Nursecarmen1

Aug 1, 2013

Jack is always wonderful. This is the 6th vehicle he has sold me, and I always know he is going to take good care of me.

Lily1967

Jul 30, 2013

Everyone we worked with was very very professional and new very well their area of expertise (whether related to the car itself or financing servcies). Tareq was extremely helpful in explaining all the features of the car and maing the buying experience very pleasant. He stayed with us beyond his work hours to make sure we are all set.Casey Goof was instrumental in streamlinign the paperwork and explaing all the details relate to finances.Robb was checkign on us and ensurign that process wen smooth.We highly recommend to use their servcies for trades and new purchases.

Pnk1966

Jul 25, 2013

Jack was very nice with no pressure. I have had to go back for a couple of minor issues and they have been very quick to respond. We have had a very good experience!

oneal785

Jul 22, 2013

Our experience began with the vehicle we were intending to look at being sold as we were driving from Topeka to the dealership, leaving us extremely disappointed. However, that evening Julie Shaw turned a bad experience into what turned out to be one of the most enjoyable car buying experiences my wife and I have had. She called us at home and apologized, and promised to keep looking for a similar vehicle. She kept in touch and several weeks later she called me and told me that the RX we were looking for had just been traded in and asked if we were still interested. She recommended we arrive at the dealership before it opened the next day due to the demand for that vehicle. We drove over at 7:00am on Saturday, arriving fifteen minutes before it opened at 8:30am. She immediately hooked us up with Jeremy Waple, who was a pleasure to work with in going through the vehicle, the paperwork, and finalizing the sale. The financing stage, which is usually less than enjoyable, was quite the opposite in working with Mike Arnone, who really was patient with us as we decided on the various services to go with. Because the vehicle had just been traded in, it would not be ready for delivery for at least 24 hours, but that didn't keep Kathy Groenenboom from sitting with us and answering all of our questions about the vehicle and showing my wife all of the features. While we weren't able to drive our new car home that day, they offered to deliver it to us in Topeka when it was ready!While they say that you only have one chance to make a first impression, I do believe in second chances. And they certainly came through during their second chance with us! Julie Shaw is a rock star for sticking with us! And Jeremy, Mike and Kathy made our time there extremely enjoyable! We couldn't be more pleased with our experience at Hendrick Lexus Kansas City North and will definitely return for our next car!Dave & Vicki O'NealTopeka, KS

skreilly1957

Jul 13, 2013

I would like to commend Paco Marley who works in the parts department at Hendrick North Lexus. Over the last six months, I have purchased several parts to install myself on to my older IS300. Paco is knowledgable, efficient, very professional and reliable. He is a great representative of the Lexus family.I am always confident in the information he provides and appreciate his attention to detail and his genuine interest in making sure I am a satisfied customer.Paco is a great addition to the Lexus staff. Thank you for all you do!

RFHLEXUS

Jul 3, 2013

My family has now owned 5 Lexus cars---I have owned a LS430, LS460L and now a LS460---my wife has owned 2 LX cars and drives the LX350 now. Having gone through the sales process several times (2 times at the Hendrick Lexus South Store in Kansas City; 2 times at the Sewell Lexus Store in Ft Worth; and, this time at the Hendrick Lexus North in Kansas City), I want you to know this was the most enjoyable new car buying process I have gone through. I really enjoyed working with Lance Swenson (Retail Sales). He had the best overall demeanor and sales personality I've encountered in my Lexus purchases....professional and not pushy.....and we meshed right away. If I had a question, he got me an answer.....I asked him to make available my 3 color choices and 3 inside seat leather/steering wheel combinations on the planned second visit when I brought my wife over with me so we could see them "live" rather than just in the book. He rounded up cars to give me the selections I asked for.....and, I bought the LS460 Matador Red Mica with Flaxen Leather and the Shimamoku Expresso Wood Interior Trim. It helped a lot to have real examples of the contrasts....the book isn't even close to the real Matador Red Mica (the gold mica chips in the sun light are special and you can't see them in the book); and, the flaxen leather color in the book is somewhat different in appearance than it really is in the car. I'm a pretty conservative guy and Matador Red Mica is a "new me." Seeing those gold mica chips in the sun light was really special. Once we selected the car and combinations I wanted, Lance was able to locate the vehicle and get it shipped into Kansas City in 4 days. I also enjoyed the session with Kathy Groenenboom who took Peggy and me through every feature in the car. I was a CEO in the Division of a publicly traded company for a number of years and I know the value of superior customer service; and she has the perfect personality to deal with customers....she explained everything thoroughly and with the perfect delivery. She is really good at what she does. Since we moved back to Kansas from Texas 3 years ago, we have always used the Hendrick Lexus North Store for our service on the LS460L and LX (we have never used anyone other than Lexus to do our service on all the Lexus cars we've owned). They do excellent work and are a pleasure to deal with. This was the very best purchasing experience yet for the 5 Lexus cars we have owned (they have all been very good). Sincerely, Richard F. Hawkins

BurkettJ

Jun 17, 2013

Great experience at the dealership from the moment we drove up. Great trade in value on previous car. Our salesman, Lance Swenson, was professional, knowledgeable, and answered all our questions on the test drive and in the dealership. Delivery explanations on operations of the vehicle by Kathy Groenenboom was superb. Extremely pleased with the process from start to finish. Highly recommend this dealership to others.

ecfitness

Jun 16, 2013

This is our second purchase from Dan Cundiff and our experiences have been pleasant and friendly. Both Julie Shaw and Corey Goff along with Dan were prompt and professional answering my questions and making me feel comfortable with the purchase of a new car.Rating several as good instead of great has nothing to do with the dealership or people.

wdlafevers

Jun 16, 2013

Customer Service:My initial contact with Hendricks Superior Lexus North began nearly a year ago. From my very first phone call to the dealership to the closing of the deal, Steve Keltner and the rest of the Hendricks staff were immediately there to answer every question. It was this kind of service that led me back to the dealership this year to purchase another excellent Lexus. This is emphasized in my residence being approximately 250 miles away from the dealership. This experience was equal in quality and outcome. Steve Keltner, Casey Goff and Kathy Groenenboom all provided me with an outstanding customer experience! I have much appreciation for their dedication to provide me and my family of an excellent example of customer support. They are much appreciated.Friendliness:The friendliness experienced this as last time was excellent! Every contact from the receptionist to time spent with Kathy set a very fine example of kindness and warmth. My wife and I were made comfortable throughout our entire interaction. Genuine attention to our needs was expressed by all. I am not certain how more sincere and friendly they could be.Overall experience: As is noted in the dealership name..Superior. This purchase was as pleasant as one could experience in purchasing a car! There was no pressure to the sales. There was always a genuine concern for meeting the needs of the customer with every interaction!Overall price:Competitive with the market and a little better! Very pleased.'RespectfullyDave

kbecker1021

Jun 10, 2013

I have to say, I have been to a lot of dealers, this by far, was the best experience I have ever had. From the first moment we pulled up and when we took the car home. They treated us like family. I will tell you, if you need a great vehicle and hassle free, with respect you deserve, this is the place. Jack Briggs was awesome and Casey Golf added his specialty and had us off with a great car. They had our Lexus waiting in the show case room and it was nice and clean and shiny. What a marvelous place to shop for a car and it was as simple as 123, Loved it, please if you want a great car and a great team to work with give them a try, I will never go any where else, A CUSTOMER FOR LIFE... KB

John S Appino

Jun 9, 2013

This is the place, once you enter their doors at Superior you are there guest, from the service dept to the sales dept this dealership is doing it right. Everyone works together and Lexus must have taught them that. I was just going in to get some recalls done on a Lexus RX330 & let them know I would like to take a look at there stock of used certified cars , well got the service done but that same day drove out with a 2011 RX350 Jack Briggs in sales was superior, Robb Walter was fantastic & had great follow-up Michael Arnone Business Mgr was great closing the deal, the gent that show us the control station of the car was very in depth and very knowledge. Like I said everyone works well together, the the name Superior fits and just ties it together.

Debbie and Victor Ringot III

May 31, 2013

Our Saleman Tarek at Superior Lexus North was outstanding and the process was smooth. Would buy a vehicle from them again in a heartbeat. The Lexus was at the state line store and they went and got it for us and we brought on the spot.Very friendly staff Jennifer was great and so the sales manager and we brought an extended warrenty because of the expensive repairs on these vehicles . We brought a RX350 Lexus and couldn't be happier. We brought it on Thursday May25,2013. Would recommend this dealership, Top Notch

Dollyb

May 29, 2013

Dan put me at ease and explained all aspects of the models we drove. Julie and Jennifer gave great follow up on my visits and made me feel welcome on return visits. Dan was extremely kind and helpful when a decision was made about the correct Lexus model for me to purchase. Michael did a great job explaining the contract and the return option on a leased car. Kathy helped me to settle in to my new car with many helpful hints on using the advanced technology my ES offers. Dan sent me off with the assurance that we had accomplished a great choice for me, and the reassurance that Superior Lexus would stand strong to follow through on their commitment to provide the best service possible.All in all, a very successful experience.

Pmccarty

May 12, 2013

My experience was very pleasant - not at all what I expected. Jack was just great through the entire process. And Kathy, the Delivery Coordinator was very helpful. Both she and Jack took a lot of time to explain the features not only of the car itself but also the type of service that's available.

dbrensvold

Apr 30, 2013

Dustin Nelson was extremely knowlledgeable, professional and a pleasure to work with. He took the time to listen to my needs and worked with me to secure the vehicle I wanted without any high pressure sales tactics. He seemed genuinely concerned about me as a customer and made sure that I was taken care of throughout the entire process. He was very freindly and made purchasing a car a pleasurable experience. I would highly recomend Dustin to anyone looking for a new or used Lexus, and would not hesitate to work with him again.

micvic

Apr 15, 2013

Friendly no pressure sales, very accomidating, keep to the scedule, great selection, our second new Lexus we have purchased from this dealership in a year, Jack Briggs is the BEST car salesman that we have ever had, very nice and knows the cars inside and out. Michael Arnone is great with the paper work and moves you quickly thru the process, Kathy Groenenboom is real great at her job of explaning all the features of the new car, and Corey Goff keeps them in line and the whole process moving.

uspturnkey

Apr 14, 2013

From start to finish the dealership and staff are great. We plan on going back in 2 years when were ready to upgrade. Audrey and Bob Harris

CarenE

Apr 12, 2013

We bought a car this week from Dustin Nelson and we could not of been more pleased with him as a professional salesman. We had shopped at other Lexus dealerships in MO and out of state. We were prepared to fly to TX to pick out a used Lexus from a dealer who has a very large inventory with great prices. We were sold on Dustin so we bought local. Dustin is very knowlegable with all the Lexus models, plus he was polite in helping us decide which model met our current needs. This is our third Lexus and when it is time to buy number four, we will return to work with Dustin Nelson.

littlemozez

Apr 9, 2013

Daniel, was great. Didn't go there looking to buy, but he were so friendly and genuine he had me at how are you ladies.

andy_lueders

Apr 6, 2013

Great experience buying my first Lexus. Dan Cundiff was great to work with. So far this has been the easiest dealer to buy a new car. I've bought from other Hendrick dealers and I have to say their reputation of great customer service continues above and beyond.

PeteMoss

Apr 2, 2013

Absolutely awesome experience! Everyone was extremely friendly, helpful and very professional. This purchase was actually a surprise birthday gift for my wife, everyone at Superior Lexus North was extremely accommodating and ensured everything was perfect for the big day! From my initial contact with the dealership via the internet with Julie Shaw, to being greeted at the front door by Jeremy Waple my salesperson, to finalizing the deal with Corey Goff everyone could have not been more polite and friendly, meeting every need. The entire process was completed easily and without any surprises, even the finance manager, Mike Arnone exceeded my expectations. After the big surprise, my wife and I had an awesome delivery acceptance experience with Kathy Groenenboom, what an absolute pleasure to be around, and she answered absolutely every question!! Not to be outdone, the Service Department was second to none when we had a few concerns with the car, Richard Walker quickly put our minds at ease and is possibly the friendliest person I think I have ever met! While I was genuinely impressed with the entire experience, I would be remiss if I didn't highlight my salesperson, Jeremy Waple. What an awesome salesmen, Jeremy was extremely helpful and super polite, a real pleasure and extremely easy to work with! I look forward to purchasing my next Lexus at Superior Lexus North!

jachowil

Mar 22, 2013

Great experience all the way around. Lance was very helpful--quick to answer my questions (even during off hours). We are on our third Lexus--this was the first time we purchased from Superior North, and we will go there again (and look for Lance) when we're ready to purchase our fourth.

Susant7676

Mar 22, 2013

This dealership is great to work with. The staff is not pushy, they were easy to work with, listen to what we wanted and make it work. Thank you Dennis DeGoosh for a great experience.

rroelofsz

Mar 19, 2013

This is the third automobile we have purchased from the Hendrick organization, the second from Superior Lexus North in Kansas City. We purchased the first time because of the excellent customer service provided us by Steve Keltner and the team and the excellent inventory at the dealership. We returned for a second vehicle for the same reasons. Steve and Superior Lexus North will always be our first stop and choice for an auto purchase and service. None better!

jh11111

Mar 15, 2013

Was looking to add a second car to our family and we found it at Superior Lexus North. Dealing with Steve was a pleasure and a great experience. We would recommend him or the dealership to any of our friends.

Laferla1

Mar 14, 2013

Today we had a complete overview of the features on our new LX570 by Orlando Matos. He did an outstanding job! He was able to answer all of our questions and ones we hadn't even thought of. Like all the Superior employees we have dealt with, he did a "Superior" job for us! Thank you, Orlando!

joannfrancis

Mar 12, 2013

Dennis is very knowledgeable, helpful, and does not use pushy sales tactics. We really enjoyed visiting with him and appreciated his kindness and professionalism.At pickup of the new vehicle, Kathy explains features again very throughly.

dereklisa

Mar 4, 2013

We had a great experience. We got the car we wanted at a price we wanted. Our salesman was honest, friendly & helped us move thru the process quickly and easily. We will definitely buy there again and use the same salesman. We called our salesman with the type of car we were interested in. Within a few minutes he found a car that fit our description. Then he drove the car back from Shawnee, Kansas so that we wouldn't have to go so far. All of our questions were answered and the whole process was complete, including financing within the span of a few hours from start to finish. Literally, we spoke with the salesman at 3 pm and by 7:30 we were finished and drove the car home.

kskisker

Mar 2, 2013

Our buying experience was by far superior to any previous new car purchase. We appreciated the expertise provided at all levels; from the test drive to delivery. Product Specialist, Ron, was attentive, knowledgeable and allowed ample "think time" without hassling us with timelines or multiple follow-up calls. Cory Goff, new car sales manager, sealed the deal with a hassle-free - bottom-line approach, sharing sensible options that met our goals and expectations . Ron, introduced us to our personal "service representative, John," and provided a facility tour ensuring that we understood Superior's company and customer expectations. Michael Arnone, business manager, kept the final transaction process simple and professional. Kathy Groenenboom completed the experience with a private, on-site tutoring, patiently tailoring the vehicle to meet our personal needs. The quality of teamwork, and level of confidence in Lexus product was evidenced throughout the purchasing process.

LaFerla1

Mar 2, 2013

Before visiting we had heard from Jennifer Vinson and Julie Shaw by phone, and Don had met them previously when in the dealership. They both encouraged us to come in and check out their new and used inventory. We had also dealt with Daniel Cundiff and when we arrived, we were warmly greeted by him. He inquired as to what type of vehicle we were interested in. We told him we would like to see if they had any LX models, preferably pre-owned. Don wanted his wife, Gloria, to drive the LX and compare it to the GX we own (which we also bought from Superior Lexus North). Don had previously driven an LX and was impressed with the ride and the features. We looked at and drove the 2010 LX they had in their inventory. We both loved the car but preferred another color. it was a dark red with a charcoal interior. We were hoping for a black or silver since we already owned two red cars. Dan then said he would check the inventory of their other dealerships. He found exactly what we were looking for in North Carolina. It was a 570LX 2011 black exterior and cashmere interior and very low mileage. We were able to come to agreement on the price, and Dan proceeded to finalize the deal that day, and made arrangements for delivery of the car to their dealership. Once it arrived, he offered to deliver the car to us at our home in Carthage, MO as we were tied up with other commitments until the first week of March. When Dan arrived with the car, we were ecstatic with the overall appearance. He had stopped in Carthage and taken it through a car wash because of the snow we had recently, and he wanted it to look perfect for us. Overall, Dan did a fabulous job for Superior Lexus North as did Michael Arnone with the paperwork on the car. Mike Taylor also does a super job handling the car service for Superior Lexus North. Another person we dealt with by phone was Paco in the Parts Department as we wanted to order all weather floor mats. In conclusion, superior service from a superior dealership!

HERMAN238

Feb 20, 2013

Justin went out of his way to make sure that i got the parts i needed for my 2006 gx470, he also communicated with me very well. He takes pride in trying to please the customer. Your company is bless to have him, i liked working with Justin.

petercerra9

Feb 19, 2013

I have been a customer of Superior Lexus North since 2007. Every person that I have come across has treated me very politely and professionally. My wife and I purchased a 2012 CT200H from them in July of last year and at the end of January, a GS350. Steve Keltner, the salesperson we work with, is great. He is knowledgeable about the entire line, works to help you find what is right for you, and never pressures you. When I have taken my previous car in for service, the guys there again are very helpful and a pleasure to work with. They want to make sure you are happy with all aspects of your visit there. Its a great dealership and I highly recommend them.

tcarlson

Feb 4, 2013

I researched and found a car on the web site for Lexus North. I left a response on the vehicle I was interested in and received a call from Julie. She encouraged me to come out to the dealership. After driving 30 miles out to Lexus North I was greeted by their salesman Dustin who was great to work with throughout the entire process. We went out to the lot and could not find the RX 350 I was interested in. I then find, out after some research by Dustin, that the vehicle is in South Carolina at a dealership there. I am assured it is available and we come to terms on a deal. After spending over an hour and a half or so going through all the paperwork and signing everything including my old title over to them I leave the dealership and head back home. At 6 pm that evening I receive a call from Dustin informing me that the vehicle I just purchased was not available?? He also informed me that I could come right out and pick up my title. I am 30 miles away! Dustin was very apologetic, but really who sales a car and has me spend a large part of an afternoon buying a car they do not have available? This was a dropped ball not by the Salesman but his upper management team. Anyone thinking of buying a car from this dealership I would recommend checking first to make sure the car is actually at the dealership and available for sale because it is obvious this dealership has no idea!

Jbourke33

Jan 27, 2013

Everyone we encountered at the dealership was friendly and helpful. They went out of their way to accommodate our time constraints and to keep our kids occupied. We went for the Costco pricing, which was very straightforward.

juliamcdowell

Jan 25, 2013

From the moment I called the dealership and spoke with Julie Shaw, to meeting with Cory Goff and Heather Marzan and finally Michael Arnone, I felt respected and valued as a customer. I felt like they were trying to develop a long term customer relationship, which is what I perfer. I feel I got a very fair deal on a new car, which I love. Heather was very patient in teaching me the technical stuff. The negotiation was quick and fair. I left feeling educated and excited to drive a great RX 350!

sawaggoner

Jan 23, 2013

We started looking at vehicles at Reliable in Springfield. They didn't really act like they wanted to work with us or make a deal. We drove from Springfield to Kansas City. From the very beginning to the end, everyone was very friendly and went out of their way to help us. The dealership closed at 6pm and they took care of us very well until we drove off the lot around 10pm. They detailed our new car and then took the time to go over the options in our new car. The deal was done and I was pleasantly surprised that they were taking the extra time to go over options with us so late at night.

JovanNieves

Jan 16, 2013

Orlando kept us in the loop of the status of the Truck while we were out of town. We really appreciated knowing it was still available so that we could swing by directly from the airport. Dustin greeted us and immediately made us feel welcome. He did a great job showing us the truck, helping us get the price we wanted and making sure were taking care of until we left.

sshock2

Jan 15, 2013

I have been working with Dan for the last year trying to find that "perfect" used car. Knowing how picky I am about my vehicles, Dan was very patient and always kept me in mind when a vehicle would come on the lot that he thought I might be interested in. Of course I only had certain colors I would consider and the milage had to be low, but Dan was persistent in finding me that one car I would love. And he succeeded. I would like to thank Dan for all the time spent in finding my car. He has been a pleasure to work with and I look forward to working with him in the future.

KensLexus

Jan 14, 2013

I brought my car in for a rattle that had lasted for years and a dealer in Minnesota was unable to solve. I was impressed with the promptness that a mechanic went for a ride with me and his recommendations were in line with what I wanted done. He took the dash apart and had the answer within an hour and the problem was solved. I also just mentioned that I think my transmission might be acting up. John and the mechanic made time for me and found the fluid very dirty and changed it. The quality of work was second to none and I have always been treated with respect. I was overall very pleased they went beyond what I expected and made time to complete a task I had not told them about before I arrived. I was pleasantly surprised with how quick the service was done and the cost was well within what I expected. Very nice to do business with them. I am on my third Lexus and will keep coming back. Ken Meisner

susan.d.baier

Dec 31, 2012

Very professional. All are friendly and work at getting you the best deal possible. I have been with Superior for my last few vehicles and will continue.

gebowers

Dec 23, 2012

This was our 5th Lexus from this dealership. The dealership always works with us when we're ready for a new car and the service is great!

kanders54

Dec 22, 2012

I've used this dealership since 2002, I have never had a bad experience, they are always courteous, helpful and try very hard to get you what you want and need. I can't say enough about Jack Briggs, he is knowledgeable, easy to get along with and has a great sense of humor and always the gentleman.

RaelynWhitney

Dec 21, 2012

From the test drive to the big red bow on top of my car our experience at Superior Lexus was top-notch. I have had the pleasure of driving a Lexus and now I have my very own! I also love the follow-up from Lance and Julie. They have made my experience very memorable and I would recommend them for sure to family and friends!

brendaldavis

Dec 20, 2012

The staff at Superior Lexus North made buying our first Lexus the best experience we have ever had purchasing a new car. Dustin's no pressure salesmanship sealed the deal.

Johnnyrunningbrave

Dec 15, 2012

Superior did a great job with all of the above categories. They are the best dealership that I have purchased a car. I would recommend them to others.

korede

Nov 30, 2012

Steve was probably the best car salesman I have known in a long time. He is patient, respectful and very kind and mindful of your time. Went all out to explain even the most minute stuff to me. Spent a great deal of time explaining the workings of the car and he knows his stuff. To date, everything he has told me about the car has been true.I had plans to visit other dealerships but I stuck to this man. He is a great asset. Michael did a good job in comparing rates. I am happy to have had the chance to sit with him and talk about financing. He is good.

rcatr

Nov 12, 2012

I have been a Superior Lexus North customer for three years. My expectations for customer service are quite high and each member of the staff I have worked with has been excellent in that regard. Their attention to detail and service are outstanding. The staff I have worked with in the Service Department are exceptional as well.

karenandjohn

Nov 11, 2012

The customer service is the reason I keep coming back to Lexus to buy my car. The quality of work they did on my previous three Lexus vehicles has always been outstanding. Dealing with Robb Walter is so pleasant and always easy and this time meeting the friendly Ron Chalene added to the experience. Often times a quick test drive around the area is not enough time to get to know the vehicle. Robb's comfort level with offering to let me have the car a little longer was so helpful in the decision-making. Casey Goff was so friendly, informative and helpful in choosing the best financing and maintenance options for me. Usually a stressful part of the purchase, he made the whole process a breeze. Ron Chalene was happy to stay late to help with setting up XM radio, garage door set-up, and blue-tooth connection. He even followed up the next day to see if I needed anything. Thank you for all you do for the customer. I love my new certified pre-owned IS.

pjbeilman

Nov 8, 2012

I have bought two cars from Dan. Two things that put Dan heads above other sales people were his knowledge of the automobile market and his truthfulness. Dan told me what I needed to know and gave me all the facts and figures to make an educated decision. I am looking forward to buying another Lexus from Dan in 2013.Regards,Paul B

ktmorrison

Nov 2, 2012

This was our first time doing business with Superior after being recommended by friends. We had a great experience, Steve and Michael were phenominal to work with. Both extremely friendly and felt as though they were working for us!! I would recommend to all my friends and will do business with them again! This is the place to buy a car...

peppes

Nov 1, 2012

Our family was looking to trade our Lexus GS in for a Lexus RX and Julie and Steve at Superior Lexus North were very pleasant to work with. We will continue to be loyal customers.

rshad1963

Oct 30, 2012

Dennis did an awesome job in finding the car that I had been looking for and between him and Robb put together a deal that fit my budget.

KC Cat

Oct 22, 2012

The people are nice enough, but don't expect them to stand behind their product any longer than they have to. My vehicle had 1 year left on its warranty, but was just over its mileage warranty when my waterpump went out. With one year left on the year warranty and the fact that I had bought 2 cars from them, I asked them to cover the part. They informed me that had I serviced my car there they might help me more, but since I didn't, too bad. After many calls and battles, they helped a little bit, but not enough to offset the $900 bill. If you're looking for service, this isn't your place. If you have to have a Lexus, do yourself a favor and shop at another store.

Airborneque5

Oct 20, 2012

Great overall service from Superior North! Much better than the competitors! Thanks for the consistency which is very rare today! Will definitely visit the dealership again.

243wayne

Oct 13, 2012

I want to compliment Justin Heger and Superior Lexus North for the EXCELLENT customer service I always receive! Justin is extremely knowledgeable in the Parts Department and always prompt and courteous. I make a point of going out of my way to deal with Justin and Superior Lexus North EXCLUSIVELY for any of my LEXUS needs, just as Justin goes the extra mile to help me each and every time. I HIGHLY recommend anyone to make Justin and Superior Lexus North your one stop shop for any and all of your LEXUS needs. You won't be disappointed. Sincerely,-Wayne (Fargo, ND.)

jhelder

Oct 11, 2012

We took our Lexus to Superior Lexus North to have two items repaired, one covered under the Lexus warranty, and one under an extended warranty we purchased from the Lexus dealer that sold us the car. The car sat for two days before they even started working on it. During this time my wife and I were mislead about the status of the repairs. I spoke to the Service Manager about what had happened and he said he was sorry and would look into the matter and call us back. Neither my wife nor I received a return call. Although the people we dealt with were, on the surface, friendly, my feeling is they could care less about repairing our car, and maybe that is due to the fact that we bought it from a different dealer. Putting aside any excuse the dealer has, our overall experience was extremely poor, and we will never return to this dealer again unless it is for a Lexus warranty repair.

pneubur

Oct 6, 2012

Terek made us feel welcome from the minute he shook our hand. The sales process was smooth and we never felt pressured to make a deal that we were not comfortable with. Unlike typical dealers we didn't feel like 'bait' when we entered the parking lot. We will buy from this dealer again.Paul & Erin

faheydr

Oct 1, 2012

An all around first class experience with an outstanding product was provided by Lance, Kathy, and John. This is our 4th Lexus, and it will not be our last.

nalomatt

Sep 13, 2012

All the people we dealt with during the purchase our new car were courteous and knowledgeable. Jack helped us find the car we wanted by showing us the many options available at the dealership. We did not feel rushed or pressured to purchase a car. After we chose our car, Jack did a great job showing us how to operate the vehicle before we headed home. This is our third vehicle purchased at Superior Lexus and we have always had a good experience in both the sales department and service department.

Elaine Rasnom

Sep 7, 2012

Justin Heger has bgeen extremely timelu and responsive with our Lexus service needs with helpful answers. He always follows through until the service is complete and acceptable.

wkmd4940

Sep 3, 2012

My rating is based on 8 years of taking my 2001 Lexus to Superior Lexus North and have been pleased with the personnel, service, and accomadation while waiting.

patwaters

Sep 1, 2012

We were having problems connecting/ using the blue tooth on my husband's new Lexus. Steve was extremely patient with my husband as he tried to help him input the phone numbers and practice using the blue tooth...there are some differences between the new Lexus and the one my husband previously had. Steve helped my husband to get everything set up that he needed in order to be comfortable using the blue tooth.

tateman

Sep 1, 2012

Superior Lexus South in KC is about a mile from my house and Superior North is about 35 miles from home. That should tell the story about the North store. The service, both mechanical and customer, is consistently outstanding! John Strode is a true professional and he makes the entire experience a very pleasant one, even paying the bill is not so bad. Hats off the to your entire SLN team!

mgriggs

Aug 31, 2012

Had a battery failure at home. Called the dealership. In 20 minutes 2 friendly servicemen came to the house and jump-started the car. I drove to the dealership and received immediate attention, and had a new battery installed. Also, enjoyed the TV waiting room with its snacks and beverages.

darrink

Aug 30, 2012

I drive 35 miles out of my way to go to this dealer for service. There isn't a more honest, professional, and capable service shop in the country. These guys know you by name and treat you like family.

faheydr

Aug 29, 2012

Service Consultant was very professional and helpful. Repairs to rider's side window were well done and window now looks and operates like new. I am very satisfied with the work that was done.

Merspriggs

Aug 23, 2012

My husband and I recently bought a new car at this dealership. After an extensive car search involving many different Kansas City car dealerships (including Chevy, Honda, Ford, Mazda, and a different Lexus dealership), we were most impressed with the professionalism, knowledge, and friendliness of the people at this dealership. It was the best experience by far and we would recommend this dealership to anyone interested in a new or used Lexus.

kimberly.baltzerirelan

Aug 20, 2012

Leaking rack and pinion found at my 50,000 service. Got parts ordered and got me right in to get the assembly replaced. New loaner ready for me...back to me that day.

janetedw

Aug 18, 2012

I live close to this dealer and had bought one from them in the past. In returning after 6 yrs. my first contact with a sales associate didn't go so well. So my son, who lives 3 hrs. away took over and got terrific results with Tarek. He listened to my son and they were able to strike a deal over the phone. When I went to pick it up, I was rushed for time but Tarek did his best to go over the things I would need to know and go back another time for the full instruction. I enjoyed so much working with Tarek and would highly recommend him. Thanks Tarek.

patwaters

Aug 7, 2012

I have to give a superior rating to Tarek Jebali. My husband recently purchased a new Lexus. Tarek helped us to install my husband's bluetooth in the new car. Trying to add my phonebook to the system, the bluetooth connection to my vehicle was inadvertently deleted. I did not realize until I returned to Leavenworth and drove my car that my bluetooth was no longer connected to my car. I returned to Superior Lexus North the next morning and Tarek spent half an hour getting my bluetooth reconnected and helping me to install my phonebook again. He was so patient and helpful to me and I wanted to express my appreciation.

rush55

Jul 30, 2012

I have always enjoyed servicing my vehicle at Superior. Service is great, prompt and the loaner program works for me. The folks at Superior have always kept me posted on work progress and been ready when I bring the vehicle in for service and when it is ready to be picked up.

dorthnf

Jul 29, 2012

All service staff at Superior Lexus North are very customer service attentive, responsive to questions, helpful with providing answers and details, and willing to be flexible with arrangements, including transport to and from the airport.

9137215183

Jul 28, 2012

We had 2 very bad experiences with Lexus South so I decided to call Lexus North to see if it was just Lexus in general or the dealership itself. Justin Heger helped us from start to finish and did as he promised. Everyone we encountered at Lexus North was very friendly and polite. This is the first Lexus we have owned and I am so glad that Justin could change our minds about how Lexus treats their customers.

tpiersee1

Jul 28, 2012

Loved there was no pressure sales, showed me the car and how everything works (hasn't happened with other dealers). Just a great overall experience.

sbock

Jul 27, 2012

This dealership has consistently provided excellent routine maintenance for my vehicle. I have worked with several service consultants and each and every one have been top rate. Everything is explained and always done to my complete satisfaction. They always have a printed copy of what was done to take home to refer to.

tclcemmh

Jul 24, 2012

We purchased a previously owned Lexus Rx 350. The entire process, involving Steve Keltner,was very professional and helpful. We drove away totally informed of the features of our new purchase and thrilled with the upcoming benefits of having purchased a vehicle from Superior Lexus.

jsteinhaus

Jul 21, 2012

Listened to what we wanted and found it. Price was fair. Overall I was VERY impressed with this dealership and the people I worked with. I have a few suggestions that you might want to consider. The process of getting oriented to the car took longer than it should because Jack and Robb kept getting called away to other stuff. Part of that is my fault in that I don't think I told them what time I'd be arriving at the dealership to pick up the car. I think if they'd known that they could have set uninterrupted time aside. Would be nice if they give a nice Lexus key ring to go with the keys. The car overall was in great shape but the windshield really needed to be cleaned better. Overall, great experience and we're really enjoying the car......THANKS!John Steinhaus

JimKinard

Jul 19, 2012

Without a doubt the best new car purchase we have ever made! Exceptional service and courtesy by Tarek Jebali made the entire experience a real pleasure. Tarek is very knowledgeable about the Lexus product line and went the extra mile to answer all our questions and help us reach an informed decision on the model and options that fit our needs. The price negotiation process was smooth and without drama. Kathy Groenenboom was very helpful to explain the myriad of features and functions of our new RX 350 and provided my non-technical wife with the information and coaching needed for her to drive away with confidence. Superior Lexus North has superb facilities and the entire staff was courteous and always ready to assist. An overall professional experience that will keep us coming back.

jcacollis

Jul 16, 2012

Lance Swenson is an excellent salesman; we have bought 2 cars from him and have been very satisfied with his service. He has high integrity and is very empathetic and always goes the extra mile. He deserves the highest service award available.

suemartin34

Jul 15, 2012

Excellent experience from the point of inquiry regarding the 2013 RX 350 to past the close of our sale. The entire process was customer friendly and personalized to us. Looking forward to many years ahead of our continued contact and service with Superior Lexus North and the entire team!

wdlafevers

Jul 15, 2012

I have never had such excellent service from a New or Used car sales representative. Mr. Keltner was recommended by another greatly satisfied customer!Mr. Steven Kimble had purchased a Lexus SC 430 from Mr. Keltner and Superior Lexus North. He related that he had the best customer service he had ever received while working with Mr. Keltner. Based upon knowing the quality of work that Mr. Kimble expects with any major purchase, this came as a very high complement.Mr. Kimble provided me with Mr. Keltner's name and phone number. I was able to acquire his e-mail address through the dealership URL. Mr. Keltner promptly returned my e-mail and we made an appointment to meet later in the week. From the time that I arrived at Superior Lexus North, I was impressed with the attention of detail in the dealership as well as Mr. Keltner. Mr. Keltner provided a relaxed and educated guidance that was excellent. His attention to my needs and want guided me to the purchase that was a perfect match.Many thanks to Mr. Keltner and the supporting staff of Superior Lexus North for an outstanding customer experience.

ceslick33

Jul 12, 2012

Very surprised to find myself enjoying something other than my Nissan Murano! Dennis and Kathy were wonderful; friendly and helpful, they made our time at the dealership comfortable.

AlanAbramovitz

Jul 2, 2012

They were prompt and did great work. They did what they promised. I took my Lexus 350 in for the 10,000 mile service and and the service I received was excellent. I would recommend this place for any needed service on your Lexus. I have also had body work done at this dealership and I would highly recommend their body shop for that.

kcampo

Jul 2, 2012

Great experience with the staff. John Fritz was the sales person and was extremely helpful and provided a nice shopping experience, though the RX 350 I bought really sold itself after the test drive. Overall, great experience.

michaellmaus

Jun 30, 2012

Outstanding customer service as always. In fact, I purchased an additional Lexus during my visit. Reason for the purchase was the car had been serviced at Superior Lexus North for the past 4+ years, the same sales consultant, Lance, who sold us our first Lexus 4 years ago, and fair price. Outstanding dealership!

cassyrozier

Jun 27, 2012

Out of all the times that I have purchased a vehicle, this was by far the smoothest transaction that I have had. The dealership offered me a far better rate that the credit union. The staff was super and Tarek was very professional and patient. All the staff that I interacted with treated me like a customer and not a number. I have visited other dealerships in the Tiffany Springs area and SLN is by far one of the friendliest. I am very pleased with the purchase of my CPO ES350.

dorrine34

Jun 27, 2012

We bought our first Lexus from Superior North in 2009 and just bought our 2nd one. Our experience has always been wonderful. They are very helpful and very friendly. We will continue to purchase our vehicles there and deffinately recommend them to our friends and family.

JR Radtka

Jun 26, 2012

I have taken my 2007 Lexus to Superior Lexus North for service since it was new. I have always been treated professionally and politely by all of the staff. My vehicle has always been done on time,washed and usually a courtesy car was furnished. When we travel, Superior has an employee drop us off at the airport. Before our flight returns, the vehicle is delivered to the airport and waiting for us upon our arrival, this is a great service. I have dealt with many of the employees and have always had a very positive experience and never a problem. I have never experienced this level of service at any other automotive dealships.Thanks to all of you at Superior North for a job well done.JR Radtka

kgromacki

Jun 25, 2012

John Strode successfully demonstrated his abiltiy to make me feel that all was going to be taken care of with my car. I was impressed with his determination to solve the problem that I was experiencing. I also appreciated the time he took to update me on the progress that was occuring. As a result, I will continue my loalty to Superior Lexus North.

dwiatty

Jun 23, 2012

Helpful, prompt and courteous. They make getting service work done easy. Never a long wait and always keeping you informed as to what is needed and how long the requested work will take.

aschuler

Jun 22, 2012

Every one was very helpful to us during our purchase. Daniel Cundiff was very knowledgeable regarding the features on the can and did an excellent job of informing about the car. Kathy Groenenboom was most pleasant and helpful in explaining the various features and answering our questions.

Hatten213

Jun 20, 2012

This is the 2nd car my husband bought from Steve and we had a wonderful experience. Steve is so professional and patient and efficient. He helped us make the best decision and got the price where it needed to be for our budget. If you want to work with someone who is honest, NOT pushy and fair, then Steve is your man.

Jdcranky

Jun 20, 2012

I had been looking for a car for over six months prior to coming to Superior Lexus. I had dealt with many Salesmen in that time. I was impressed with the knowledge and the low pressure tactics at Lexus. I felt good about my purchase and the quality of my pre owned vehicle and was treated with respect at all times. It was a very good experience. I have already recommend this Salesman and dealership to my family and friends.

cwlong

Jun 19, 2012

Justin Heger is very professional and makes sure every detail is covered. He is very timely and expedient with service and concerned with my time out of my car. He has been fantastic to deal with and the reason our family uses Lexus North for all of our service needs.

candyj

Jun 15, 2012

When I decided to look at new cars, I ran into Abbey Whitney, whom I have known for many years and who works at the North dealership, and she spoke so enthusiastically about the people and great service they had, that I decided to test drive a car there. I bought my first Lexus from Robb Walter at the South dealership (which is actually closer to where I live) and remembered that he had moved to the North dealership. It was a pleasant experience working with Robb the first time and he kept in touch over the years, so I contacted him and set up a test drive in a new RX 350. Needless to say, I ended up buying the car!! Everyone at the dealership was very friendly and made the process as effortless as possible. Special kudos to Abbey for convincing me to go there in the first place and to Robb for making the buying process relatively painless!!

pchase

Jun 13, 2012

The quality of service I received at this dealership and with salesperson Steve was in a phase, "AWESOME". I am an educator and aware of the need to serve our consumers with respect and care. I received service totally beyond my expectations. Truely amazying!

elleroeser

Jun 10, 2012

From start to finish I was very happy with the sale process. Tarek and Michael took some extra steps that I am very grateful for. I enjoyed my experience and would recommend this dealership to anyone!!!

wrightjo

Jun 3, 2012

Way better experience than other dealers in the area -- especially Superior Lexus South. The team was personable, reasonable, and easy to work with.That's what a car buying experience should be!Thanks to Jack & Team! - Joseph & Heidi

kimdclark

May 30, 2012

Superior Lexus North treats a costumer with respect and honesty. They go out of their way to be friendly, cooperative and supportive. This is the third Lexus I have purchased from this specific dealership and will always rank them above and beyond.

veselich

May 30, 2012

The people I worked with at Superior North were exceptional. They were very helpful and it was a very pleasant experience. Heather Marzan, Jack Briggs and Julie Shaw were great to work with and I would recommend them to friends and family.

paulvaccarokc

May 27, 2012

This is the second car that I've bought with Daniel Cundiff. I looked around at other dealers but I always ended up here working with Daniel. Daniel always remembers my name after the sale and keeps in mind what I want. He doesn't pressure you into something he doesn't think is a good fit. Its refreshing to have someone think about you and not just the sale. He listens and is a truly amazing person. The rest of the support staff at the dealership compliment Daniel and allow him to do his job. I'm very happy with my new purchase and once again Daniel found me something that I wanted!Paul VLiberty, MO

jgarland

May 22, 2012

I want to complement two individuals in your organization for their help in my purchase of a 2013 SL 550. I was having my SC 430 serviced at your Lexus North location in Kansas City, Missouri, and was lamenting to your service manager that I had been very happy with the Lexus, but at 100,000 miles it was time to trade. I told him unfortunately I wanted a Mercedes, but was going to have to buy it in Naples, Florida, since the local Mercedes (not yours) dealership was difficult to deal with. A Lexus sales consultant, Dennis DeGoosh, overheard my conversation and at first tried to sell me on the new Lexus, but eventually offered to actually help me get what I wanted from 983 miles away. He also was willing to take the trade on my car, amazing. I told him, he had to personally stay involved in this complicated of a transaction, if we were going to complete the deal. He did. He contacted Scott Anderson at your Charlotte dealership. The second problem would be that this was January and the 2013's weren't available until May. Scott collected the available information and we cut a deal on a car that I had never seen in person for delivery three months later. VERY UNUSUAL AT LEAST FOR ME. The Mercedes was delivered yesterday in Kansas City and it in a word, is an AMAZING car. I love it. Special thanks also goes to Gene Ivey, Sundance Transport Inc. for the extra care and quick service he gave the car on the way to Kansas City from Charlotte. I have been in the retail business for 45 years. Truly, Dennis DeGoosh, Scott Anderson and Gene Ivey are to be commended for their efforts. They are the kind of people I would like to have working for my company.

nkcsteve

May 22, 2012

We had a great experience, the people at Superior Lexus are very friendly and professional. We especially loved the "delivery room" experience - what a great way to send new owners off with their new car.

John Prescott

May 21, 2012

We had a great experience trading our 08 Hybrid 400H on 13 Hybrid 450. We were able to work out a deal that we all could come out feeling good about. The Delivery of our new vehicle by Kathy Groenenboom was very informative she is very knowledgeable about every aspect of our new Hybrid!

martk

May 5, 2012

Friendly Not pushy Met my dollar amount + little extras

cfugat1

May 5, 2012

This dealership has exceptional customer service and is very knowledgeable of their product. From the relaxed atmosphere to the excellent hospitality, a great overall experience!

markroby

May 3, 2012

I would first like to state that the overall experience at Superior Lexus North was Outstanding. Every SLN Associate was genuinely welcoming making my purchasing experience comfortable. I truly like how no one made me feel rushed. My Sales Associate took the time to really explain to me, a first time Lexus owner, all the feautures and safety attributes, even synching my garage door opener to my Lexus. Fantastic service overall. After the purchase, I felt like buying another Lexus right away from SLN, however I am happy with the one I bought. Thanks SLN and thank you Dennis DeGoosh for making the buying experience, Most Excellent!

rhatton

May 2, 2012

Sharon Hakel-Hatton (wife) and I would simply say "our purchasing/trade-in experience far exceeded our expectations. In addition, to the quality experience I call "top self", because several dealers in our country fall short in customer service. Superior Lexus North (SLN) is "spot-on"!! The most successful persons in this world are those whom live by this mind-set, "discovery comes from the prepared mind".We WILL, with no hesitation give SLN our best recommendation, when dealing with a Lexus dealership. The most successful dealerships, live their mission with quality staff, SLN has mastered that in spades. That is better possible due to your products; they are without question the best value in America, and around the world.Richard (Dick) HattonAshland, NEPS: Hire more sales persons like Heather Marzan and sales managers like Casey Goff. Talent is not taught, it is imbodied.

TODDLYLE77

Apr 24, 2012

This wsa the second vehicle I have purchased within 6 months at the dealership. Both experiences were absolutely fantastic. Very professional, courteous and efficient. The delivery process is very impressive and Kathy is a wonderful resource at the dealership. Steve is extremely knowledgable on the Lexus offerings and works very hard to get the deal completed. I will definitely be back for future vehicle purchases!!

kuhawks

Apr 17, 2012

Had a great experience with Superior Lexus North. It was nice driving in and not being confronted by a pushy salesman. Tarek was polite, informative AND let us have our space to make a decision. Everyone we dealt with was great and I was in and out faster than any car purchase I have ever had.

mnichols2

Apr 17, 2012

Dan and Mike did a great job of getting us in and out of the dealership in a quick and efficient manner. I arrived at the dealership about 5:30 after work and was home by 6:30. My wife drove off in her now fourth RX350. Great job you guys and you know we'll be back in about 40,000 miles for the next one!

argos123

Apr 11, 2012

Came in for service on my 09 RX350, Left with a new 2012 RX 350. Great people to work with enjoyed the experience and look forward to my next Lexus from Lexus north.

maryann5408

Apr 11, 2012

We have purchased two cars through Jack Briggs at Superior Lexus North. Each experience has been completely satisfactory and we have been very happy with both cars. We would certainly go to him in the future, and recommend him to friends and/or family.The Lexus service is excellent. Kathy's instructions and orientation to the features of these cars is thorough and pleasant.Mike is efficient, speedy and ready to answer any questions. No complaints from these buyers!

dcjames1

Apr 7, 2012

This was a great car buying experience!! The "no-hassle", "no-pressure" approach by Jack was a relief for us. We enjoyed working with him and will definitely be repeat customers. Thanks for working with us!!

crbice

Mar 29, 2012

I was looking for a used auto for my grandson. They had one that fit our needs. Dealership was friendly and open. It worked out well for both of us.

lindacurtis

Mar 29, 2012

We feel everyone at this dealership is very knowledgable, courteous, and customer-service oriented. They want to make sure we have all our questions answered. We look forward to a continued business relationship.

salindquist7

Mar 26, 2012

Pleasantly surprised with trading my RX in for a new model- came in for an oil change, & thanks to talking with Julie Shaw & indicating perhaps an interest to her, had a great experience with Tarek Jebali for our salesperson. Although this was our third RX, he pointed out enhancements we didn't know about & really helped educate us on all the "extras"...... very easy experience with no pressure involved.Dealership felt very relaxed overall- financing was easy, the delivery of the car & overview of the RX by Kathy Groenenboom was complete & to the point.This was our third car purchased from this dealership, & it definately was our best experience of the three. Great interaction with a staff that listened to what we wanted- thanks!

melsigrist

Mar 21, 2012

We have purchased many new cars, but this was by far the best experience we have ever had. Lance is the most knowledgeable, courteous and honest sales representative we have purchased a car from. Kathy the delivery specialist did a super job showing us everything about our new car. Also thanks to Corey for being very knowledgeable and helpful. Everyone we talked to was polite and helpful. A great Car Dealership.

shawdd

Mar 19, 2012

Wonderful experience from beginning to end. We were able to test drive the cars that we were interested in and found one that we knew would fit our needs. Everyone at the dealership was professional and friendly. Thanks to Dennis and the rest for taking care of us!

15128

Mar 9, 2012

This is the second car we bought from this dealership and we are always impressed with their exceptional customer service. We would like to thank Heather,Steve, Kathy and Michael for helping us this time.

rugena.hall

Mar 8, 2012

Dennis is the reason we purchased our 2007 Lexus RX 350. We had just visited another dealership. The salesman was so pushy and inappropriate we left even though we liked the car. Just down the street, Lexus was having a big sales event. Decided to stop in and "look" around. Dennis was friendly. Asked us all the right questions on what we wanted and liked in a vehicle. He helped us find what we could afford and liked. With Dennis' help, we felt comfortable with our decision. And, he didn't forget us after the sale. He checks with us regularly to see if we're still satisfied with the RX 350. We will buy our next Lexus from Dennis.

AJAE64

Feb 21, 2012

I originally contacted Superior Lexus North about trading a car, and was put in contact with Robb Walter. I was very pleasantly surprised at how quickly Robb responded to my calls and emails (after having an employee at another dealer not return my calls at all). After being in contact with Robb for a few days we decided to head to the dealership to see what options they had for a new car for us. We went with the intention of possibly having something shipped in from one of the 80 dealerships they work with, if we didn't find something perfect there. We ended up finding the perfect car at a fantastic price! Robb was such a huge help and an excellent contact for us, our friends/family, and we will absolutely use him for our future purchases!

kath.

Feb 20, 2012

THe RX 350 AWD was the second car I've purchased from Superior Lexus North. I like the car better now than when I bought it. Both times I have been treated with great professionalism, respect, and courtesy. Lance was easy to work with as he was respectful of my time and worked hard to see that I was comfortable with the car and deal we made. I have always been most pleased with the service at the dealership and really appreciate the pick-up and delivery service. It makes getting the car serviced hassle-free. I will continue to buy Lexus products and will use this dealership.

Rosemary R. E.

Feb 17, 2012

I just bought my RX 350 a little over a month ago. I have not had it serviced yet so did not rate quality of work. I know from friends that have their cars serviced here that I can expect great service. I love, love, love my car and had a great experience using Dennis. I would highly recommend this dealership and Dennis.

coolhoov

Feb 15, 2012

Outstanding personnel, from sales to administrative to service. We have purchased several cars from this location and will continue. Lexus has a superior product. Thanks

ddegnan

Feb 14, 2012

Great , Dennis was the best, answered all of our questions and was not pushie. Will buy my next car from Dennis and Superior Lexus NorthDon

GBGRUBB

Feb 10, 2012

We have NEVER been treated at any of our previous car dealerships like Superior Lexus treats us! We are so happy we switched to a Lexus. The current vehicle we own is our 2nd Lexus and could not be happier. John, happens to be one of the BEST service person ever! He is very caring and takes time with us. He is not one to push us off or rush us. THANK YOU JOHN!!!!!!!

Kerry62

Feb 10, 2012

I bought my first Lexus 8 yrs ago new (2004 GX470). I still have it today and am very pleased with my GX470. (I have never had anything go wrong with the it.) After doing much research in the market for a new vehicle, I decided to stay with a Lexus. So, today I own a RX 450 Hybrid! I am glad to say I bought my 2nd Lexus and I know it will be as dependable as my first Lexus!Thank you to Lance, Heather, and Kathy for making my decision a positive experience.I LOVE Lexus!

Kim O'Neill Young

Feb 10, 2012

This dealership goes above & beyond with their customer service. We purchased our 3rd Lexus today, the quality of service you get at the establishment is quality!

mabodicky

Feb 10, 2012

We had a very enjoyable experience when we met with Dennis DeGoosh. If you are in the process of purchasing a vehicle, I would highly recommend that you use Dennis to help make the experience easier for all involved.

scottmattson

Feb 10, 2012

This was the best car buying experience I have ever been involved with they made it very easy throughout the buying experience and with our trade in. Lance made that part easy. then kathy did the delivery part she went over thje whole car with us and answered many questions that we had about all the features on the car.

blainekauk

Feb 9, 2012

I was very pleased with my experience, including the value of my purchase, cleanliness and quality of the certified pre-owned vehicle, and the impressive customer service through the whole process, and am looking forward to the level of service I understand will be provided throughout the life of my vehicle. I am particularly appreciative of the staff that worked late into the evening on the night of my purchase.

Jhogan552

Feb 9, 2012

Heather Marzan was our sales person; the face of Superior North. As indicated, I have given Superior North the highest rating, and it is all due to Heather.We travelled 2 states to trade-in and purchase a car, which by any definition is a difficult transaction. Heather made the transaction fast, stress-free, and fun. She is professional, easy to deal with, and did everything in her power to keep the purchase on track and trouble-free for John and I.When we are ready to buy another Lexus, Superior North and Heather have our business, even with having to travel 2 states away...it is worth the trip.If you are thinking of purchasing a Lexus...I would highly recommend you make Superior North, and Heather Marzan, your first visit. You will not need to go anywhere else!Thank you again, Superior North, and Heather Marzan!SincerelyJo and JohnChoctaw, OK

glutz

Feb 7, 2012

Rob shepard and the service department at Superior North is fantastic. I will be in the market for a new car before long and the main reason that I will buy another Lexus is Rob Shepard. We have 2 lexus now and Rob has taken care of both. He is great and the service department is great.

j&tjohnson

Feb 5, 2012

Our experience with Heather was outstanding. We received the car of my dreams for a good price and excellent customer service. She worked with us all the way to the delivery. I asked for special features and they made sure I received what I wanted. She calls and checks on "Thelma" and me all the time and if I have a question, Heather is always there with a helpful tone. Heather explained every aspect of the RX350 to us and we did not feel pressured to buy. Keep up the great work Heather! If you are looking for a vehicle, Heather is sure to give the ins and outs of their inventory. When my husband passed away last year, Heather had the staff that we dealt with sign a card and I was surprised to find it in my mailbox. She gets very personal with her customers.

ejr72530

Feb 4, 2012

It's rare to meet somebody in sales who really cares about the people they sell to. Heather really listened to what I needed in a car and worked hard to make sure I got it. She was always so nice and respectful without being stiff like a lot of salespeople can be, she was a pleasure to work with! I wouldn't want to buy a car from anybody else now that I know how easy it CAN be with the right person.

After 5

Feb 3, 2012

Heather and the staff at Superior Lexus North were VERY pleasant to work with. I was looking for a car to start a business and Superior Lexus made my dream come true. I was expecting the typical "pushy" sales person but she was quite the opposite. She made all the necessary arrangements I needed to have done, and delivered on EVERYTHING she said she'd do. I've actually been telling anyone that would listen about my buying expierience, and when I'm ready for another car, I will only deal with Superior Lexus North. Heather was so pleasant to work with that I actually kind of miss her! lolI'm sales person loyal to her now because I've learned that when you find something good, you keep it.. and to the staff, thanks so much Superior Lexus North.

angie76

Feb 2, 2012

I worked with Heather after my RX350 had been involved in an accident. We were able to locate the exact vehicle I wanted out of state. Heather took care of everything and had the vehicle shipped to Kansas City. Once the vehicle arrived she ensured it went through service and would meet my high expectations before allowing me to come take delivery. My experience was nothing short of excellent from beginning to end. She was always very timely in responding to my questions/concerns and she worked diligently to locate the exact vehicle I wanted. I could not have asked for a better experience. I have to admit once I took delivery of my vehicle, I missed my frequent conversations with Heather. I absolutely love my GX470 and will always recommend anyone I know to work with Heather for any vehicle purchase needs!!

junestanski

Feb 2, 2012

My experiance with the dealer and Steve was so Awesome, everything went so "SMOOTH". I truley enjoy my New 2012 RX 450.This my second vehicle that I have bought from here.

Jen2355

Jan 30, 2012

Our car buying experience was fantastic from beginning to end. Dwight did a fabulous job of looking out for exactly what we wanted and keeping in touch with us. we were excited for his call saying they finally had something came in with everything we were looking for. We didn't feel any pressure to buy like you do at some car dealers. You could feel that everyone there has a true interest in making their clients happy and a part of their family. After our whole experience from shopping and buying to the "delivery" appointment, I now understand why people become part of the Lexus family for life! Thanks, Superior Lexus North Team!

CharlieNielsen

Jan 25, 2012

I was very impresed with the dealership from the great lounge area to working with Dennis DeGoosh on buying a used vehicle. Best car buying experience I have ever had.

dgdavenport

Jan 25, 2012

The dealership has outstanding integrity. I felt the integrity of the dealership was outstanding, in particular the sales representative Dennis DeGoosh and finance manager Michael Arnone. I had agreed to purchase another vehicle but had second thoughts. All at the dealership allowed me to back out of that agreement but continued to help me find a car without any commitment from me. In the end I got a car I was very happy with. This could have been a very bad situation but because of their integrity it all worked out. I hold all at the dealership in high regard. I would definitely recommend the dealership to anyone.

skreilly1957

Jan 19, 2012

I took my IS300 to Superior North after a misdiagnosis and poor repair at another Lexus dealership.Rob Ramsey listened to all details of the car history and provided solid advise in an objective, concerned and friendly manner.The IS was repaired correctly. I was kept informed every step of the way. The Tech made sure that I understood every step and gave me several options for repair. Steve went above and beyond to make sure that that the car was returned to me in as good as new condition. He worked with other family members when I was not available.Paco in parts knew my name and the history of the car. He did everything possible to make sure that the parts order was correct. He was friendly and knowledgeable through the entire process.Superior is a well oiled machine. It was evident that all parts of the dealership communicate well with each other. Other members of the staff that I met through the process were curtious and helpful.I was confident through the entire process that my car was in good hands.

Cathryn Pridal

Jan 16, 2012

All of the staff at Superior Lexus North went out of their way to help me choose and purchase a car. They listened to me and considered my almost conflicting set of preferences and helped me to focus on the critical elements before recommending some options. The test drive route was modified to include driving conditions to test the performance of the vehicle for these critical elements, thus allowing me to confidently decide on a car to buy. I would highly recommend Superior Lexus North to anyone who is thinking about purchasing a new or used vehicle.

mfd001

Dec 8, 2011

A very professional and enjoyable experience. Our salesman kept us informed as we looked for a certain vehicle. They make you feel very special there.

morgie19

Nov 3, 2011

This dealership has far exceeded any dealer I have ever dealt with before. There was never any pressure to buy NOW or make me feel like I was not important to them. Our Sales associate, Steve Keltner, was outstanding in explaining all the bell and whistles on the car. He even accompanied us to our home to get our beloved old Lexus we were trading in.We love our car and I took it on a road trip 2 days after delivery with no worries after the delivery specialist, Kathy, went through things clearly and concisely.Everything was above and beyond what one would expect from a sales associate and the dealership as a whole.

barbsearcy

Oct 31, 2011

I love my Lexus RX350!!! Lance was great to work with. I would recommend dealership and sales rep. Service group has done a great job working on my car too.

arvidson

Oct 21, 2011

Body shop, service advisors and part department attitude and service are outstanding.Most recent experience was with Ruth in the body shop and part department. Ruth in the shop offered two repair options and cost points. After receiving three estimates from different shop I selected the dealer for the repair.

Ginarose

Oct 21, 2011

Superior Lexus always treats me as a number one customer. I know when I walk in the dealership, I will be greeted by friendly, professional staff who makes sure my satisfaction has been met.

joejames

Oct 20, 2011

The staff is friendly and professional. The service is excellent. They explain what they were doing and why. The dealership facilities are clean and classy but not overstated. I have had multiple dealings with Dennis DeGoosh and Casey Goff and they make it their business to know my style and what I want before I want it which makes for a pretty streamlined transaction. I live 175 miles from the dealership and don't think twice about where I will buy my next Lexus.

saaboo

Oct 20, 2011

As my wife says, "This car just makes me smile"! Wonderful dealership experience, salesman very easy to work with, great deal ... so good , we bought two!!

glennbenner

Oct 19, 2011

I had a very pleasant experience in buying my new car. It is a lengthy process but it was handled as "painless" as possible. I worked with the sales manager and Kathy who went over all of the car's features was great. I have no complaints at all.

kjstrauch

Oct 14, 2011

Superior Lexus North provided a great experience during the purchase of our 2012 Lexus RX 350. Heather made sure that we understood all of the options available for the RX and helped us get the car we wanted as far as colors and options. She was great at keeping us informed on the delivery date and worked with us on scheduling the new car delivery appointment. She was very knowledgeable and great to work with - I would highly recommend her to anyone else looking to purchase from Superior Lexus North.

toniandvic

Oct 1, 2011

We found the service at Superior Lexus North leaps and bounds ahead of the competition. We were quite impressed with their customer service long before we decided to buy a vehicle. We were more interested in the technical/mechanical aspects of a vehicle than anything else. Dan was our salesman. His knowledge and experience were very beneficial to us. He was just as helpful and thorough in answering our technical questions about the other vehicle brands on the lot as he was about Lexus. Since purchasing the vehicle, we can honestly say that the entire team at Superior Lexus North is AMAZING. We look forward to doing business with them again in the future.

asdfasdf

Aug 26, 2011

Must not want a sale to bad, if they won't even meet me at the State Line Location of the same dealership. Leave it to Hindrick automotive to NOT accomodate the customer! I guess I will shp Aristocrat, or another dealer that has a used 2009 Lexus.

raybelle79

May 18, 2011

I had a great experience at Superior Lexus everybody was very helpful from the sale consultant to the manager. Also when i got my vehicle delivered they took their time to explain every detail and specification of the vehicle. I recommend the dealer to anybody.