Hendrick Lexus Charleston reviews

A&T16FSport

Nov 10, 2016

We are return buyers and the proud owners of 2 RX350s. The attention didn't end after we bought our 1st Lexus. We have maintained a relationship with TJ in sales and the service department has been exceptional. I hadn't planned on trading our '15 but TJ made it so easy to upgrade to the new features that we took the plunge. TJ was straight shooting and no nonsense and respected our time. A great experience again.

8 and counting

Nov 8, 2016

I just took possession of my 11th Lexus, and the eighth from Lloyd Walker. The latest is an NX 200 T. I love the car especially for handling and acceleration. I'm still learning all the technology that is packed into this car. Hendrix Lexus provides excellent help from their technology expert on site . Lloyd is a real delight to work with. He makes the car buying process so much less stressful. He truly wants to help you get the car that you like and for the terms that are fair both to the dealership and to me. I highly recommend Lloyd walker to anyone interested in buying a Lexus!

Joyce

Nov 3, 2016

We went in to Lexus Charleston because we were concerned about not having a back up camera. At our age, we felt we needed the added assistance. We have purchased 2 Lexus from Nashville, TN, and 2 from Lexus Charleston. In both of the Charleston purchases, John Hoff has been most helpful. He answered our questions, provided information in a concise manner and was not the least bit forceful. We originally came in to look at a late model certified vehicle but once seeing it, we were not at all ready to purchase. It was not what we wanted. We then began to look at a 2016 GS 350. While it was more than we wanted to spend, John was most helpful in letting us go home and think about how or if we were ready to purchase. There was no pressure and that was very nice. Had there been pressure, I do not think we would have purchased at this time. Over a 4 day period, we decided to purchase. John Hoff made the experience very easy as did Dan Zarrillo and Jennifer Breen. Emily Brown has been most helpful with the technology of the vehicle. We continue to call/email her with various questions. All in all, we are very happy with the process, dealership and the car.

Lexusleaning,Dennis1957

Oct 20, 2016

My experience was based on the fact that the outcome had nothing to do with the reason for my visit. I was bringing my 2015 Lexus RX350 in for a 30,000mi service. Coincidently this was on Friday September 30; the last day to take advantage of 2016 model sales opportunities. My sales rep, Terrance Middleton reviewed the opportunities of moving to a 2016 model and I was sold. Within a very short period of time, Terrance put together a sales and finance team to expedite the process with no pain, delays or impediments. Sumter Debrux assisted Terrance with the paperwork, Dan Zarillo worked the numbers, Jennifer Breen assisted with the financing and Matt Murphy made sure that I understood how to operate the technology. It was a great experience and in keeping with my previous four car purchases from this dealership. I would higher recommend Hendrick Lexus Charleston not only for their quality cars but also for their adept staff.

Sam

Oct 17, 2016

I found Bill Lee and his sales manager to be professional, knowledgeable, and friendly. He made the car buying experience a pleasure, without undue pressure.

bnatale

Sep 16, 2016

Lloyd Walker is fantastic. He was helpful and detailed with every aspect of the trade in and purchase of my vehicle. He made sure I understood everything about the new vehicle. Lloyd put no pressure on me and made sure the purchase was exactly what I wanted. Jennifer with the Finance department was wonderful to deal with. She was helpful and answered all my questions and concerns. Would buy a car from Lexus again and again.

Neo

Sep 12, 2016

Ross' personality, attention to detail and ability/desire to listen to the customer and their needs/wants, made the car buying experience a pleasant one. Every action/tasks on his plate to satisfy the customer, was met and executed as a "true" professional would; he backed up his words with timely and accurate actions! We will definitely look for Ross next time we are in the market for another vehicle purchase.

Alan BAGDONAS

Sep 10, 2016

from the initial meeting to the closing sale, Bob Scheider was very professional! Most impressed with no "sales pressure" and exceptional response time to any question that I had. without a doubt I would recommend Bob along with the Lexus Charleston dealership to any friend or relative. most certainly I will start there when its time to buy again

Beemer NoMore

Aug 29, 2016

Bill Lee made my vehicle purchase fun and painless! He has a fantastic personality, He's smart, enjoyable and really knows the Lexus product line. Due to his art at being a great listener, he helped me to home-in on the right car for my needs. He also has superior financial intelligence and helped me navigate through a myriad of financing options. I am so grateful for the time he spent with me because I am absolutely thrilled with my Lexus purchase! Will never go back to Beemers!! Thanks too, to Zephyr Chmura who made the paperwork process painless.

Sparkle

Aug 27, 2016

Both the sales person ( Bill Lee) and Blair Smith were very helpful and knowledgeable. They were very patient with my wife and myself. Everything was fully explained. No pressure.

jbrooks

Aug 22, 2016

I purchased a certified pre-owned Lexus and was actually helped by 2 gentlemen, Pat and Bob, who were equally patient and courteous. They were informative and did not pressure me to make a decision before I was ready to commit. It was truly a pleasure buying a car here and I can recommend this dealership without hesitation.

CJ

Aug 20, 2016

We had a wonderful experience at Lexus of Charleston! Everyone we dealt with was pleasant and professional. Our salesman Bill was very helpful, honest, and knowledgeable. This is our first Lexus purchase and we are extremely happy so far with the car and with the staff at Hendricks! We felt welcomed from the moment we entered the showroom by all staff. After the paperwork was complete and the car was ready, Emily went over the operation of the car and helped set up some of the features for us--this was SO helpful before we drove the car home! She was great! Overall, it was a great experience at Hendrick Lexus of Charleston!

Nique

Aug 20, 2016

I had a wonderful experience. The staff was very professional and helpful. If you are in search of a new Lexus, please visit Hendrick Lexus.

Krrivers526

Aug 18, 2016

My salesman was excellent l would recommend him to anyone! He was very helpful and did all he could to make sure I was satisfied. The used car manager was also helpful .

Happy Floridian

Aug 16, 2016

The people I met there were very friendly and professional, it was a pleasant experience for my wife and I. Our Sales Consultant, Terrance, was truly pleasant, honest and knowledgeable about the certified vehicle we purchased. We truly appreciated the fact that after all the paperwork were signed, they took the time to have someone explain the operation of the vehicle and to do the little thing as to pair our smartphones. Also, my compliments to this dealership for how their web site provide so much in-depth information on their used vehicles such as market pricing analysis, installed packages along with the usual detail specifications and pictures. More dealers should follow their example especially here in Florida. The process of buying a certified vehicle at Hendricks was very efficient.

Valerie

Aug 14, 2016

Our sales consultant, Linda, was very patient and professional. The delivery was extremely helpful as well. We are very pleased with our overall experience with this dealership.

DeeDee

Aug 10, 2016

My salesperson John Hoff made my sales experience wonderful because he allowed me to drive the conversation. I told him what I wanted and he met my car need. I would recommend him to anyone looking for a new or used Lexus in the Charleston , SC area. He is very kind. A true gentleman. He didn't leave me with the icky feeling that you sometimes get after leaving a car lot being swarmed by sales people who are only looking to make a deal. He was truly interested in making my car buying experience a wonderful one and succeeded.

Kay

Aug 10, 2016

Friendly staff, and tended to all needs, as well as followed up after. I would definitely buy another car from here and recommend it to everyone.

lkat768

Aug 8, 2016

. Leased my fifth RX, and sixth LS from this dealer. Outstanding Sales and Service. Last lease of RX I worked with LLoyd Walker who is very knowledgeable and a pleasure to work with.

Anna Olszowy

Aug 4, 2016

They are dishonest and do sloppy work. My car returned with damage to my ride side doors, worked on the navigation system. Had to return to get my cig. lighter hooked up and now my back up camera is malfunctioning.Poor customer service. When there is a problem, they ignore it instead of solving the problem. They won't return calls. They quoted prices that were 3 times the cost than another dealer. They need to fire their general manager. He needs to go!

Angela W

Jul 31, 2016

The team at Hendrix Lexus Charleston are the best. From the time you walk through the door to shop for a vehicle until you decide and close the deal. They listen to your needs and make the accommodations to fit you. I'm giving a special shout out to salesman Michael Graber for helping me leave with a new car.

BSavoca

Jul 31, 2016

I had a very positive experience on the my purchase of my Lexus, John Hoff couldn't have been nicer! I look forward to working with him in the future, as I am sure this will be the first of many Lexus cars that my family will own. I thought I would really miss my Range Rover, but 30 minutes of driving my new Lexus changed my mind!

Barbara Ambrose

Jul 26, 2016

Recently purchased a used RX350 here. I would go back again. My salesman was Sumter De Brux and he was AWESOME! Sumter was helpful, friendly and got me the financing I wanted.

AJ

Jul 15, 2016

I purchased my new Lexus ES 350 from Raymond Rhett he was very perfessional. He made buying my new car easy helping me understand the process of the deal. Thanks Raymond for your continuous support.

Jmanello

Jul 14, 2016

It was a pleasure doing business at Lexus of Charleston! John Hoff was wonderful!!! He was easy going, courteous, and professional. He was never pushy -- always honest and transparent -- while he found the perfect Lexus for me (Lexus GX460). Jennifer Breen in the finance department was also great! Her guidance was extremely helpful. No surprises! No hidden fees! I would highly recommend this dealership to anyone looking!

RAM

Jul 12, 2016

My wife dropped off our 2014 Lexus GX at Lexus of Charleston for a 30,000 mile check up and we had a warranty item. She made an appointment in the morning and when she arrived promptly told the work would not be complete until the next day. She asked about a loaner car but was told that loaners were only for customers that purchased the car at Lexus of Charleston. The issue is that I work out of town and she couldn't get a hold of any one. A total stranger took pity on her and drove her home. I guess we committed a horrible crime of moving to Charleston. I wont be buying any car from dealers with the name of Rick Hendrick. So I am getting billed $600 today and my wife will have to pay someone to get back to the dealer.

ZIS300C

Jul 8, 2016

I bought a 2016 Lexus IS300 from John Hoff and he ensured I got a good deal and the perfect car. He continued to contact me to make sure that I continued to be happy with my car.

Keeglo

Jul 6, 2016

I was extremely pleased with Lloyd Walker and overall everyone that I dealt with during my experience with Hendricks dealership. Everyone seemed interested in making sure we were knowledgeable about the car. I am very pleased with the Lexus.

dragonflyarts

Jun 20, 2016

Last December I purchased a 2008 RX400h from Sumter DeBrux, assisted by Zephyr Chmura with the paperwork. It was a great buying experience the first time. Then again 6 months later, I sought to trade in the 2008 on a 2011 Hybrid. Due to unforeseen, complications, handled impeccably by Sumter, I could not get the 400h, but he located a 2011 RX350 with super low miles, and made that deal happen immediately! Again, assisted by Zephyr with the paperwork, the deal was smooth sailing, and I ended up with a great vehicle I'll keep for the next 5 years under full warranty for the right price! Thanks so much to the "Dream Team" once again for finding exactly what I wanted at the right price - AND for making me happier than I anticipated!

sandycar16

Jun 18, 2016

The dealership is always immaculate...courteous...prompt and efficient. The service department anticipates your every need. The work is done in a timely fashion and customers are always treated with respect. When buying a new car the salespersons are always very informative and extremely helpful in finding the right car for you.

CaleighC

Jun 10, 2016

Michael Graber is the best car salesman I have ever worked with! My husband and I only deal with him and recommend him to all our friends! Knowledgable, personable and a pleasure to deal with! Couldn't be happier!

Tom

Jun 9, 2016

Dane Souris was well informed and very helpful. Treated us with respect and wasn't pushy. However the overall process took too long. Could have used more time with Tech person. I live two hours away so it is not convenient to go there.

First Lexus

May 27, 2016

I recently purchased a certified used Lexus. The car is amazing and I walked away satisfied that I had been treated fairly and honestly. Everyone at Hendricks is professional, easy-going, and a pleasure to work with. I felt very comfortable with my salesman, Dane Souris, and Zephyr Chmura in financing explained everything and I felt like I was talking to a friend - not someone trying to sell me something. When I was leaving I knew I would be a Hendricks and Lexus customer for life - it's a good feeling.

Tom Inglesby

May 14, 2016

I live in Savannah and Lloyd Walker was able to handle my transaction over the phone and email. We scheduled a delivery and Lloyd had all of the paperwork prepared. There we no surprises. Thanks Lloyd

philf

May 8, 2016

We went just to look but John presented us with a deal we just could not refuse. Five days later we returned to Charleston and drove back home with an amazing, brand-new ES350. We are also greatly pleased with the great service after the sale, providing all of the assistance we need to get familiarized with the impressive features of the vehicle.

stingrayz06

May 6, 2016

It was a Pleasure doing business with this dealership and especially Bob Schneider,our sales person.Bob did not have the RX350 in stock that we wanted,so he took us through the options and we order one to be built.He kept us informed on the assembly,and it's completion.Great job.right down to the delivery.Great Salesmen.the best.

frankalgo

Apr 29, 2016

I contacted Dane Souris at Hendrick Lexus of Charleston to let him know I was interested in purchasing the Lexus ES 350. Dane was absolutely wonderful to work with. I told him exactly what we were looking for and he had exactly what we were looking to buy on the lot. We set up our appointment with Dane and he provided us with pricing. This was the second vehicle we purchased from Dane in the past year. Dane is absolutely great to work with buying a vehicle. He takes the hastle out the experience. Thanks Dane!

wschuess

Apr 29, 2016

Have purchased 3 (or more) Lexus GS-350 from Pat and would deal with no one else.Pat knows exactly what I want and need, and goes out of his way to get it. He made every effert to get me the best deal possible. My wife and I were both well pleased.

alliedenham

Apr 26, 2016

John Hoff did an outstanding job finding me the exact Lexus RX 350 I was searching !! His ability to LISTEN to what I wanted and NOT try to sway my thoughts to just sell me a car, were key in this seamless experience !

Book,lisa123

Apr 24, 2016

Everyone at the dealership was extremely professional , helpful and willing to go the extra mile. We were pleased with every aspect of our experience . Would highly recommend lexus of charleston

TCLexRx

Apr 16, 2016

Linda Barry made my car buying experience flawless and priceless. My new (to me) car was exactly what I wanted inside and out and when I arrived in Charleston from Charlotte and first saw it on the showroom floor, I almost cried. My best car buying experience to date. I don't know what car I will buy in the future but it will more than likely be a Lexus and I look forward to my next purchase with Linda as well.

Gene d

Apr 14, 2016

SI was in and out with my new(to me!) car in 2.5 hours. Bob was great throughout theprocess. I was well pleased with all aspects of the sale.

sumnertoni

Apr 12, 2016

This is my 3rd Lexus and every time we have dealt with Lloyd Walker. He is always professional and very polite. He always is willing to help. I would certainly recommend him to others.

John D.

Apr 10, 2016

Excellent sales persons encountered, as expected. Excellent outline of features done by salesperson. Our technical person gave us a good intro. to features, but we still need the manuals, and possibly another visit to dealership (with shorter list).

perrylee

Apr 10, 2016

We appreciate the skill that lloyd showed in finding and then setting the delivery of our 2016 LS 460. We were a little disappointed with the hard sell that the finance person put on us, compared to the excellent attitude of Lloyd.

happy customer 1990

Apr 9, 2016

The staff went above and beyond to satisfy us. Everyone was so kind during the entire process of buying our Lexus from Hendrick Lexus Charleston.

goblett

Apr 8, 2016

I just purchased a certified Lexus ES 350 from Hendrick Lexus of Charleston. My sales person was Raymond Rhett. Initially we weren't able to agree on a satisfactory trade in price for my car, but he continued to work until he got the price where I needed it. He was friendly, knowledgeable, extremely helpful, answered all my questions and I never pressured in the least. When I returned the next morning to purchase the car, I was immediately greeted by Raymond. He made me feel at home, and certainly made my car buying experience fun and pleasurable.

jan650

Apr 7, 2016

Hendrick Lexus Charleston was a pleasure to deal with and especially Bob Schneider, our salesperson. Bob was friendly and so helpful. No pressure just willing to do whatever we required to make our decision. This dealership was a totally different experience than what we had encountered at another Lexus location where we were told, "come back when you're serious about buying a car" and were offered an insulting price for our trade in. Hendrick gave us a good price on the Lexus that we purchased and a great price for my used car. We highly recommend!

mom2emm

Apr 7, 2016

I walked into the dealership expecting to speak with an internet sales person and the assistant introduced me to Raymond Rhett. He was professional and responded to me quickly regarding a car I was interested in. He worked well with me to discuss my needs and quickly followed through with showing me the exact vehicle. . I did not mind talking to Raymond because I felt he had the integrity I were looking for in a sales person and it was worth my while. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of our shiny, Red 2014 Lexus ES 350. The car is beautiful solid, comfortable and has all the technical features I really wanted. This is probably one of the best purchases of my life. Of course he followed -up to ensure I was a happy customer. I sincerely hope Hendrick Lexus will keep the awards coming to him. He has a decorated office with plenty of awards for excellent Customer Service. I see why. I can TRULY say that, out of the many car purchasing experiences Ive had in my life, this one with Raymond was the best. I will also compliment you on your other sales staff. Many people started up a conversation about the weather or How are you today? even though I was working with Raymond. Coffee, hot chocolate, bottled water, peanuts, cookies, trail mix what a nice idea.

hollyjetter

Apr 6, 2016

Had a great experience at this dealership. I received excellent customer service and both employees were very knowledgeable of the Lexus RX 350. Friendly and actually spent time trying to help me decide what car was best for me. Will most definitely return in the future!

larrygerrie

Apr 4, 2016

This was the most pleasant car-buying experience of my life. Dane Souris was extremely helpful, courteous and professional in every aspect of leasing this car. This was the first time we considered leasing, and Dane was able to guide us through the details and answer all of our questions. His knowledge, experience and friendly approach were evident throughout the process. The finance man and the technical specialist were also top notch, but Dane stood out as a true professional and a real asset to your overall team.

clark200t

Apr 3, 2016

I traded in a 2010 BMW 335 for a Lexus NX200t. I really like the newer technology that the vehicle has to offer and it drives very smooth as compared to a sports sedan. We were approached by a very nice lady that took care of us from the test drive all the way up until we drove off the lot. She made sure after the purchase that we were happy and that she'd be willing to answer any questions if we had any. She had the persona that she'd been in the business for years when it was actually her first sale. We definitely see that she'll be successful at that dealership for years to come.

mka356

Mar 27, 2016

We have been Lexus owners since 2001. We made the decision to trade in our 2008 ES 350 for a 2015 RX 350 after using one as a loaner car for the weekend. Within a week, we were called and informed a pre-owned vehicle in our color choice with very low mileage was available for purchase. That is the fastest my husband has ever purchased a car and the smoothest deal we have ever made. Everyone we encountered was extremely helpful, professional, and sincerely warm and welcoming. John Hoff was our sales associate. From start to finish, he was outstanding and answered every question we had and took care of every concern. A special thank you goes to Darryl Fort for keeping us in mind and contacting us when the vehicle was available for purchase.

James

Mar 26, 2016

Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex-military so attention to detail is very important to me. Everything was dust free and spotless. If your business establishment is clean and professional looking then I know that your customer service and cars are top notch. A+++ for the Lexus brand and A++++ on the professionalism Lexus Charleston provide their customers.

James Stokes

Mar 26, 2016

Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex-military so attention to detail is very important to me. Everything was dust free and spotless. If your business establishment is clean and professional looking then I know that your customer service and cars are top notch. A+++ for the Lexus brand and A++++ on the professionalism Lexus Charleston provide their customers.

A&T16RX350

Mar 24, 2016

Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a pleasure.

EAR

Mar 23, 2016

Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my new car the very next day.

Leader77

Mar 23, 2016

This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C convertible with the help of Richie Hughes. After having excellent results we went back for a 2016 RX350. Still keeping the Convertible. Richie is now a Sales Manager so he put us with Tanju Tercanli (TJ). Richie knows I'm a retired engineer so he put me with the perfect sales guy, TJ was truly an expert on the technical details and fine points of the vehicle! Between TJ's technical expertise and Richie's financial expertise we drove away in a beautiful new 2016 Lexus RX350 with all the latest technology. I have found all the people at Lexus of Charleston to be both friendly and professional. I would certainly recommend the dealership and will be a return customer in the future.

sr

Mar 20, 2016

I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arrived and we appreciated her professionalism!

ewb

Mar 19, 2016

Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking for the right vehicle - and once we decided to purchase our 2012 Lexus 450h, the entire Lexus team made it enjoyable from start to finish. We wouldn't hesitate to recommend this dealership or John for any and all future Lexus buyers!

Jackie T

Mar 16, 2016

Pat welsh was a very good salesmen . He assisted in making sure all my needs was met .always was ready to answer any questions I had and made sure he found the right answer for me. Pat was very good in returning phone calls. I appreciated what pat and his staff did for me.

StephanieS

Mar 15, 2016

My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every level until this past January when after complaining nationally and to the General Manager they finally had the part in inventory that would fit my car. Now the radio does not work. It just stopped, shows no power going to this area of the dash. No lighter, CD player, radio, no lights in that area. I was told I had an after market radio...NOT TRUE. Original radio that came with the car bought from the dealership. After Service guy suggested I take it to Best Buy or some other electronics play I demanded to see the Service Manager. She state she had been told incorrect information and would have them look at it. Now they want $960 to replace the radio. They see no connection between the two. Have driven and owned cars for over 40 years and have never had a radio to just QUIT. It works one day but not the next. This is not my first issue with this service department. Very condescending. They have lied for a year so why would they start telling the truth now.

Sniders21

Mar 14, 2016

Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence in him. He is the "go to" person for keeping my car in great shape and me happy.

SarahH

Mar 12, 2016

John helped me find the car of my dreams!! I came in after seeing a car online. I was told it was there and still available. By the time I got to the dealership the vehicle had been sold. John was very nice and also understanding, I was mad! He talked with me and got some info from me. He would text me with updates on finding me the car I was searching for. I actually ended up with a different car than I was originally looking for, but am very pleased! I love my Lexus ct 200h!!!! Thanks John!

GrandmaG

Mar 11, 2016

I worked with Raymond Rhett on purchasing a 2012 EX350. He was pleasant and professional throughout my entire experience. I thought he was extra patient while dealing with this 70 year old grandma with lots of questions!!

T_J_Bishopatyahoo.com

Mar 10, 2016

The 2016 RX Hybrid has all of the enhancements of a previous LS we had owned, and has several long term upgrades to prevent undercarriage front, back and under side chips. The Seats and Driving experience are wonderful. Thank you to Hendrick Lexus Charleston and Pat Welsh for helping us choose this awesome vehicle. Best Regards, Tom and Paula Bishop, 703-927-8051

msglo

Mar 1, 2016

Mr . Raymond started out by guiding me where to park my car, that's the 1st encounter, he was friendly from the start.. I came in looking for a Honda Accord 2015, but it just didn't feel right, so I asked was there anything else he could show me and boy he sure did...A Toyota Avalon, Raymond is very knowledgeable in the work he does and very friendly too. I was hooked, he didn't pushed or pressured me, he explained all the details and made the process easy...Everyone I met treated me wonderful after I decided I was going to get the car they made everything as painless and easy for me to just drive the car off the lot. I felt everyone was there to give me the best service I deserved .....I'm enjoying the ride...............................THANKS GUYS

CarHappy

Feb 28, 2016

I found the brand new Lexus I wanted to purchase on the Internet. With the stock number, color of exterior, and interior in hand, I drove 2 hours to Charleston. I met a nice, no pressure, salesman. With all of my research on the car I wanted to see, Mr. Schneider spent just a few minutes in the dealership car lot to find me a better one!! I couldn't be happier that I didn't feel extreme pressure through the process of looking and buying my new car. Mr. Hendrick, you sure are lucky to have such a kind, humble, and smart client advisor on your team!!

PamB

Feb 28, 2016

I just bought my 2nd Lexus RX 350 and had an excellent experience with my purchase. The salesman was Sumter De Brux and he was outstanding! I had LOTS of questions as I take purchasing a car as a serious decision and want to be sure I'm getting exactly what I think I need/want. He was never in a rush and went out of his way to make sure I had what I wanted. He even drove out of town, 2 hours away, to handle a request I had about my new car. I would highly recommend this dealership and Sumter as your personal salesman. You will not be disappointed!

Bryan Myrtle Beach

Feb 23, 2016

This is how car dealers SHOULD DO IT! I couldn't have been happier with my experience (pretty happy with the car too!!!). No one rushed you. Whatever time was needed, they were willing to take. Honestly, I would have given them 6 stars!

gamecock

Feb 15, 2016

Experience beginning with Mr. Weaver and continuing with Mr. Hoff was great. Both had complete knowledge of the car I was searching for. Mr. Hoff handled all the paperwork quickly and took as much time as needed to explain controls. He also introduced Mr. Yarbrough for continued service and the electronic person to explain most other controls and the Satellite radio operation. Could not have expected more from anyone I came into contact with, EXCELLENT ORGANIZATION.

Helen

Feb 14, 2016

Sally did a good job of finding us the right car and didn't pressure us. Richard Hughes helped us take care of turning in our Toyota after buying our Lexus with a dealer plate for it while waiting for our inspection to take place on our leased Prius. Sorry to say the inspection process was a nightmare with the 3rd party company Toyota uses and took longer with much aggravation so will never lease from Toyota or Lexus. Glad to have bought a great car.

Madge

Feb 12, 2016

Our salesman, John Hoff was outstanding in the way he took the time to explain the features of the Lexus RX350 that we did purchase. His interest in what we wanted in an automobile and attention towhat would be best for us, culminated in the sale. There never was any hint of pressure to buy a car.Everyone at the dealership was friendly and seemed to take an interest in our complete satisfaction.

Dan

Feb 11, 2016

Bob and TJ are the best, they both were very helpful and friendly, I got a good trade in price and a great price on my new Lexus

Red Horse

Feb 9, 2016

We had a very easy and nice experience. Everybody was very helpful and easy to work with. Mike Graber was also very helpful and friendly

NewToSC

Feb 6, 2016

I was a first time buyer, moving to SC from out of state which required doing much of my purchase over the phone. John Totaro was fantastic in helping me choose the right car for me and then selecting the best options to make it work for me. He was very patient and spent a lot of time explaining all of the different packages that I could choose from to customize my new NX 200. Jennifer did a great job with the financing, taking the time to walk me through the protection plans. When I arrived to pick up my car everyone was pleasant and friendly. A great overall experience!

Kevin O

Feb 4, 2016

John Hoff was the reason I went back to Hendricks and bought my LS 460.He was a gentleman who treated me with respect and did not pester me with constant follow up! I told him I was interested in replacing my 2007 Lexus but had not made up my mind about it yet - he respected my time by not annoying me until the type of car I was interested in was available!!I would definitely buy from him again and strongly recommend him to others .

cli1974

Feb 1, 2016

Sam, Dan, and Jennifer provided an informative, efficient, and helpful experience. I highly recommend working with them, and my past experiences with the service department resulted in extending my relationship with Hendricks Lexus Charleston.

garyandjj

Feb 1, 2016

I just purchased my 3rd RX 350 from Lexus of Charleston. John Hoff made the buying experience easy and fast. He located the exact vehicle I wanted and had it delivered in about a week. John was very thorough with his explanation of the vehicle safety features. He really emphasized the "service after sale" aspect of the car buying experience. Before driving away in my new car, Matt Murphy spent a lot of time, explaining every little detail, especially the safety features, about the car. Since the purchase, I have received e-mails from both Matt and John, inquiring to see if I have any questions about my vehicle and offering to make themselves available to answer any questions. Before leaving, David Yarborough, General Manager, introduced himself and wanted to make sure I was happy with my purchase.There's a reason that I have bought 3 vehicles from Lexus of Charleston...they are tops.

fredvarn

Jan 22, 2016

The customer service provided by Hendrick Lexus Charleston was second to none. The purchase price, mileage, and condition of the ES350 was exceptional, and the overall experience surpassed my expectations. The Client Advisor, John Totaro, made the entire process extremely easy, especially given the fact that this was an out of town purchase. John was responsive to all of my inquires, very courteous, and his knowledge of the car was impressive. I would certainly purchase another vehicle from this dealership...even though I reside in Jacksonville, FL. A big thanks goes to John Totaro! Fred and Kristy Varn

bon1470

Jan 18, 2016

My sales experience was excellent, trading up from a 2012 Lexus ES 350 to a 2016 Lexus Es 350. My payment was $140 lower for a fully loaded auto, with Lexus waiving the last 6 payments due under my prior lease. The transaction couldn't have gone smoother & stress free.

pilijoe

Jan 18, 2016

This is my third Lexus from here. The service is great and the employees are excellent. Special thanks to Linda Barry who was excellent to deal with.

Barrow, Deanna

Jan 16, 2016

This is an excellent customer service dealership with friendly and approachable sales and service personnel. A very efficient and pleasurable experience, makes car buying fun.

Raymac

Jan 16, 2016

Best experience out of three Lexus purchases. This was the first from this dealership and the absolute BEST! I must mention and highly recommend our sales lady Linda Barry. She was the most knowledgeable sales person I have ever dealt with. Linda knows the Lexus product like the back of her hand. If looking to make a purchase see her and you will not regret it. The Certified RX 350 that we purchased is like new. Must also give credit to Jim the used car manager along with F&I Zephyr Chmura that made it a very relaxed and pleasant experience. The GM David Yardborough is a seasoned veteran in the auto business and is as delight to speak to. Thank you everyone! PS We love our RX and will be back again!

Frank Murrells Inlet

Jan 14, 2016

My wife and I have purchased new Lexus cars from LoC for over 10 years and always received excellent treatment from sales ( Raymond Rhett ) and service personnel.So it was a " no brainer " to go back again for our next Lexus.Yet again , throughout the whole process, we received excellent treatment from sales personnel ( John Hoff ). and we walked away fully satisfied with our new Lexus IS 200t.Since purchasing the vehicle, we have had several post sales calls and emails asking of we needed any assistance with our new vehicle.

Jroe

Jan 14, 2016

I showed up at the dealership New Years eve around 6:00pm. I kinda had a chip on my shoulder and never thought I would be leaving with a new vehicle based on the time I arrived and it being a "holiday" eve. But, oh how wrong I was....we left the parking lot in our new Lexus shortly after 8:00.No pressure, just fabulous service is what we recieved Linda. Our experience with Jennifer was equally great! You have a fantastic team with those two. I am also sure that my future experiences with the Hendrick Lexus Charleston team will be enjoyable. thanks!John and Donna Riling

farmer bev

Jan 7, 2016

The process of buying my new Lexus was quick, efficient and easy from start to finish. Tanju Tercanli did a wonderful job and was so knowledgeable.We always come back to Lexus. Bev

mrdavies

Jan 6, 2016

Easy sales experience, fast and clean, the salesman found exactly what I wanted and had it ready to drive in one day with a nice red bow since it was a present for my wife.

Kirby123

Jan 5, 2016

I have purchased many cars in my life. John is by far the best and easiest to work with. His honestly shined through immediately. I had done my research prior to visiting the dealership and knew what I was looking for. He still added valuable insight about the car. John also provided great service and a pleasant experience!

Spike HHI

Jan 4, 2016

In December 2015 I purchased a 2016 Lexus ES. I was very impressed with my salesman Sam Aby. The Charleston dealer did not have the car I wanted and Sam was able to find it at a dealership in Florida. I was pleased and surprised how easy it was to purchase a car. No pressure and I received a great price for my trade in and total price of the new car.I would recommend Sam Aby to anyone who waned a good car buying experience.

Cbj

Jan 1, 2016

Lloyd Walker has sold us five luxe's. The last four have been RX350s. He is the kind of salesperson I like, knowledgable, courteous, and doesn't waste my time with a lot of sales gimmicks. He has a great product, which he knows inside and out, and gives a fair and honest deal. I looked at three other brands, two of which were also Hendrick companies, but the experience with them was less than great.

Lexus owner

Jan 1, 2016

I went to see the new cars. Nothing on the lot was what I wanted, but I was contacted when "my" car came in. Everything went well. I traded my old and rode out in my new car.

schesney

Dec 30, 2015

These guys were terrific all around. Made the whole car buying experience a pleasure. I would most certainly return for service, parts and my next new car purchase.

colby

Dec 29, 2015

Everyone from start to finish has a very family friendly yet ultra professional attitude. From the sales person all the way through finance I found Lexus of Charleston to be A plus,

Owen

Dec 19, 2015

Super service from TJ, Matt,Zephyr and Dan. however the paper work is to long to complete. It is not necesssary to have a min. of 25 words. thanks

dash

Dec 15, 2015

Lloyd ,He was very committed to the customer experience. He stayed after closing and was willing to spend time to help us evaluate various choices. The delivery of the car was very through. We feel we will have a long term relationship with this dealership and Lloyd.

James Freston

Dec 14, 2015

This is the second car bought from this dealer and from the same salesperson (Pat Welsh). While searching and waiting for the right vehicle, I met several other sales people on the lot. All were knowledgeable and courteous--seeming following the tone set at the top. When the right care arrived, I was called and worked with Pat Welsh personally--a most gratifying and pleasant experience. You want a great car-buying experience? This is it.

John Morelli

Dec 7, 2015

TJ searched for a car for me for over 6 months to find exactly what I was looking for in a certified used Lexus. I would highly recommend him to anyone who is looking to buy a car. I am now the proud owner of a beautiful silver Lexus 350 RX. Exactly what I wanted!

Jrcraylexus

Dec 7, 2015

Purchasing a new car can be frustrating in haggering over price, etc. Not the case with my new car purchase from Hendrick Lexus. Actually, it was just the opposite. My sales rep Pat Welsh was simply outstanding. He made this sales transaction as painless as possible. I would highly recommend Hendick Lexus and especially Pat Welsh.

makersmark

Dec 7, 2015

No pressure. Worked only with initial sales person and no high pressure sales person brought in to try to pressure a sale. In and out in a reasonable time.

aljonesdr2015

Nov 30, 2015

It takes a lot of time, money and patience to train a professional staff, that can encourage a potential customer begin to feel at ease shortly after they enter an automotive dealership. That is how my wife and I would describe our experience with our sales representative, Bob Schneider, and Hendrick Lexus of Charleston. Every question I asked was answered in a very straightforward and honest manner. I had done some research, but Bob pointed out additional features that would contribute to our comfort and vehicle drivability. We have been driving a competing brand of vehicle for quite a few years, which also were from a Hendrick dealership, so our expectation level was high to start with and we are happy to say it was exceeded. Al Jones

Go Hokies

Nov 30, 2015

John did a great job of narrowing down what vehicle I wanted and finding a compromise for my husband and I with respect to new or gently used. Blaire was very helpful and patient with explaining all of the new technology.

kainfinger

Nov 29, 2015

great experience would gladly recommend Lexus of Charleston and Terrence to anyone. Looking forward to future business with the hendrick automotive group. No issues at all.

rhartmanatatmc.net

Nov 29, 2015

Everything and everyone at the dealership was outstanding. I would have liked a bigger discount or more allowance from our trade. We bought a new 2016 Lexus RX 350. It was one of the first to arrive at the dealership so they were not willing to discount steeply.

LOU47

Nov 27, 2015

.MY FIRST TIME AT THIS DEALERSHIP, THE SALESMAN .I SAW NAMED T.J WAS VERY GOOD ASSISTING ME ON THE .DIFFERENT TYPES OF LEXUS. I PURCHASED THE 2015 GS 350 AND LOVE IT.THE WHOLE STAFF WERE EFFICIENT. LOUIS GUIDI GOOSE CREEK SC

Loretta*40

Nov 23, 2015

The salesman and the rest of the staff were very efficient in assisting me with the purchase the new vehicle. The technical advisor was extremely helpful in getting me familiar with the new features.

Ed

Nov 22, 2015

Received a great deal. Super dealership for sales and service.Super glad we came back for a second time.Thanks to all involved including Raymond, Richard and Matt in sales, Zephyr in Finance, and Kathy in service. This dealership has the best facility and personnel I have experienced and sales and service always exceed my expectations. Thanks !

KenD

Nov 18, 2015

A very positive experience. John Hoff is the best. Professional, knowledgeable and always ready to help make the deal. Everyone at Hendricks Lexus is highly schooled and skilled in customer relations and it clearly shows.

pattylu99

Nov 16, 2015

I had a great experience at this Lexus Dealership. The salesman was the best. He was very polite and very informative. Great experience and customer service!

Sammy Hendrix

Nov 16, 2015

I had a good experience at this Lexus Dealership. The salesman was polite, courteous and informative. He was professional in all respects and I would recommend others to him.

SCLady

Nov 8, 2015

Bought a 2016 ES350 Lexus -- great experience -- from entering the show room to picking up theselected car! John Totaro, the Sales person, was helpful, friendly and best of all -- genuine. No gimmicks, no pressure, no "slick talking". Enjoyed the experience - appreciated the tech, Matt Murphy, who explained our car to us - in a pleasant, understandable way -the lovely lady, Jennifer, who did not try to "oversell" added protections and as mentioned, John, our sales rep.

Golfer

Nov 7, 2015

Sales rep and others were friendly and extremely helpful. They made the leasing process quick and pleasant. I would deffinesty look to this dealership for future cars

Happy Wife

Nov 7, 2015

Lloyd Walker was our initial contact when my husband called to find a new Lexus for me . We have been driving Lexus for 17 years and have had no problems with any of them. This is our first purchase at Lexus Charleston. We were familiar with the service staff already and always pleased with their friendly, professional and competent care. Now we are happy to say the same about the sales staff. Llloyd guided us thru the buying process with ease. We are very happy with our new Lexus. It is a fantastic automobile. A class act all the way. Happy Wife

Anderson,Eileen 65

Nov 4, 2015

Very helpful knowledgeable courteous in all aspects. Very up scaled showroom. . Took their time showing and explaining everything from car, finance, technical support. Can call anytime to come in for any questions or problems.

Gbright33

Nov 4, 2015

This was our second Lexus purchase from this dealer this year. It wouldn't have happened if not for our appreciation of our sales professional, John Hoff. He stayed in touch with me regarding cars we were considering and always treated us with care and respect. I doubt there is a finer auto sales professional in Charleston. He is patient and knowledgeable this dealer is lucky to have him. We would have bought elsewhere if it weren't for John.

Tgerardi0928

Oct 30, 2015

Lloyd Walker went out of his way to make sure I was happy with my purchase and make the transaction easy. Pleasure doing business with you

Robyn

Oct 29, 2015

We were treated with the up most respect, Sumter was so helpful and had nothing but class! We had a great experience and we love our Lexus. We will continue to do our business with Sumter and Hendrick Lexus of Charleston. Outstanding customer service .

tenacegal

Oct 24, 2015

I enjoyed my experience at the dealership. Everyone was certious and they found just what I wanted right away. The color and all the extras were on the car I drove. The building is beautiful and clean. I would not mind waiting there if I have to have work done or oil change.

janehouse

Oct 18, 2015

I was very pleased with my dealings with Mike Graber, the sales person, with whom I communicated with regarding the purchase of my new Lexus, as well as everyone at the dealership. They were very knowledgeable and friendly. This is my first experience with Lexus and I'm loving it so far!

Arthur Jones

Oct 14, 2015

Salesperson was very capable and vey professional. All involved made the process easy and stress free.

Edna Doctor

Oct 9, 2015

Mr. Raymond Rhett is an excellent car salesmen very knowledgeable about the different types of Lexus cars. Mr Rhett was very helpful to me by trying to find a particular type of car that I was looking for. He found the perfect car for me in Charlotte,NC and the price range. within 2 days my car was delivered to the dealership. mr Rhett is a non pushy salesman which I appreciate. I was treated with courtesy and respect through the whole process. When I decide to purchase another car I will definitely return to Rick Hendrix dealership and ask for Mr Raymond Rhett.

D&T

Sep 25, 2015

Sales, Financing and Delivery staff were knowledgeable, friendly and helpful with timely follow-up. Couldn't ask for a better experience. Sally and Linda were exceptional.

Lin

Sep 23, 2015

We just traded our 2011 Lexus for a 2014, and we couldn't be happier. Our salesperson, Sally, really listened to what we wanted and found us the perfect car. The ride is smooth, the warranty is comprehensive and the entire venture--from "looking" to buying was hassle-free. Thanks, Sally, for your personal, professional attention in making sure that our Lexus of Charleston experience was truly excellent.

New Lexus fan

Sep 19, 2015

The very best experience ever for buying a new car! The time spent with the tech specialist was extremely helpful. Also, the follow-up is excellent.

Bob

Sep 13, 2015

Salesman is great, dealership the best, and the first time I have encountered a delivery specialist which is a good idea.

Jan Martin

Sep 12, 2015

Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were informed in every step trading and buying our new car. We couldn't be more pleased and certainly will recommend him every opportunity we know when someone is looking for a car. Of course Lexus is the best !

Linda

Sep 10, 2015

Buying my new Lexus NX200t from Hendricks of Charleston was a very pleasant experience. Lloyd Walker made the whole process feel effortless. He and other staff members graciously stayed after hours so that I could take the car home the same night. Everyone that I have had the pleasure of meeting at Hendricks of Charleston has been exceptional. Thank you all.

Ray

Sep 10, 2015

Best car buying experience from start to finish I've had! Dane Souris is who you need to ask for. Very professional and will give the best deal that can't be turned down. I'm very pleased with my experience.

R.D.

Sep 9, 2015

Sally, Richie and Nicole were a great team to help me throughout the buying process. I especially loved the attention to detail given me as I considered options, made the purchase and got to know all of the technology that came with the car. Thanks Again!

BLee

Sep 2, 2015

Pat Welsh at Hendrick Lexus Charleston is the best! This was the first time buying a car on my own, no Dad, no husband just me! Pat Welsh made the experience very easy and put no pressure on me at any time during the several trips I made to the dealership. On the day I went out to purchase the car, he was with another of his customers so he asked an associate of his help to help me with the purchase details. I had looked at several other luxury car dealerships and this one was the most impressive. I love my new RX350! If you are in the market for a car I would definitely recommend going to see Pat Welsh or John Totaro.

Dave Holloway

Sep 2, 2015

Recently purchased a 2013 RX350 from Hendrick Lexus of Charleston. I had the opportunity to deal with Pat Welch as my Sales Consultant. Needless to say Pat did an Outstanding job and made my purchasing experience very nice. Pat even assisted me with getting some issues resolved on my older Lexus. Overall my purchasing experience was OUTSTANDING. It should be noted that Sumter S. de Brux also assisted us with a test drive when we were trying to complete our decision, and he also did an Outstanding job .

DSG

Aug 31, 2015

I'm really glad Pat was the one who helped me buy my CT200h. I highly recommend him to anyone looking for a new or used car.

Dr. George

Aug 29, 2015

I can't say enough good things about my salesman, Lloyd Walker, and the Lexus experience. I love my new baby! :)

Mark

Aug 27, 2015

I engaged Mr. John Hoff at Hendrick Lexus on the advice of a close friend who highly recommended Lexus, the folks at Hendrick Lexus, and Mr. Hoff, in particular. I am happy to say my close friend's recommendation was completely on point. Mr. Hoff, along with the rest of the accommodating staff at Hendrick Lexus, were exemplary in their help with my purchase of new ES 350. At every stage of the purchase, the folks at Hendricks were generous, patient, and efficient. I'm confident that when service will be needed, my opinion of Hendrick Lexus' service department will be commensurate with the excellence of the components of the Hendrick operation that I have come to highly regard.

Jill

Aug 25, 2015

Dane Souris worked me out the perfect trade that included a weeks rental of a mini van, so I could get my car quicker! I adore my used Lexus, right color, right price and right timing! I'm very happy with my 350!

Pete H

Aug 24, 2015

John Hoff, our Sales consultant, was excellent. Patient, calm and very helpful.

Realtor

Aug 24, 2015

John Totaro was very knowledgeable and helpful. I would certainly recommend him to a friend.

Kat & Tim

Jul 31, 2015

We drove 450 miles to pick up Lexus 2012 450H from Pat Welsh. He promised me we would not be disappointed in the condition of the vehicle and he was correct. He took great care of us and had my 450 looking like a brand new vehicle. He treated me the same as if I had bought an expensive new Lexus. I highly recommend Pat and this dealership.

Kay Winnett

Jul 29, 2015

All Hendrick personnel were courteous and professional. I especially appreciate the efforts and attention from Sam Aby. I bought my first Lexus from Sam and was pleased to work with him again.

Pamela Gunter

Jul 26, 2015

Thank you to Pat Welsh for helping us with our new car purchase. He was very friendly, helpful and deserves high ratings as a car salesman.

Dale Kestler

Jul 21, 2015

Fine folks to represent Hendrick. The process was made comfortable and enjoyable because of the fine team members that actually worked as a team. I met other sales team members , service team members , and technical team members who were happy to answer any questions I had and more. Nik was personable and very professional. Richard was a great help in expediting the process. Overall it was a very positive experience.

Norma C

Jul 17, 2015

This was the best car buying experience ever. I will recommend this dealership to all of my family and friends.

Baker,BL

Jul 15, 2015

My interaction with Mr Walker during the purchase of my lexus was one of the most pleasant experiences I have had. He provided information beyond what was requested. I did not feel that the process was rushed. I felt comfortable asking questtions and requesting demonstrations. Overall excellent experience.

mmaguire

Jul 2, 2015

We just purchased a 2013 Certified RX350 from Raymond Rhett. The process was enjoyable and Raymond was very attentive to my wife. This is our second certified pre owned Lexus. The first was from a dealer out of state - however when we started working with Raymond - we decided a purchase closer to home would be better.

Rkoppenaal

Jun 30, 2015

I leased a Lexus IS 250 F- Sport and I love it. The leasing process was simple, friendly and very efficient. The tech support person ( Blaire) was super friendly , knowledgeable and patient with someone not very tech savvy. My salesperson Dane Souris was very understanding, friendly and professional. My first time in I told him I wasn't leaving in a vehicle I was there on a fact finding mission. He understood and never pressured me to make a decision. Even though I was back 5 days later to pick up my Lexus. And to go one step farther he drove my truck back to my house so I wouldn't have to make 2 trips. I've never seen that before. Thanks guys...

Joanne Russ

Jun 28, 2015

From the moment I drove into the dealership, I felt like I was going to buy a Lexus. The buying process was efficient and painless. The customer service was over the top. Sumter was such a pleasure to work with. I felt no pressure to buy, just felt that he wanted to make sure I was happy with whatever I purchased. His follow up after the sale to make sure I was a satisfied customer was the icing on the cake. I'll never own anything but a Lexus from Rick Hendricks.

Tim&Carol

Jun 28, 2015

Our sales person, Sumter De Brux, does not fit the stereotypical car salesman - maybe he is in the wrong profession!! Sumter was extremely courteous, humble, easy going and every other "warm fuzzy" description one can imagine. There was no price haggling or negotiations involved because the offering price with the trade-in was right on....We were at the dealership for most of 3 hours - most of that time (other than doing paper work and doing some test drives) was a service tech, Linda Berry, showing us how to use the various features of the car we just purchased (RX350). Great service....

lwyrjoe

Jun 27, 2015

traded in my 2013 lexus for a 2015. The sales person Matt was excellent. Tech services and financing were also outstanding.

JR & AJ

Jun 26, 2015

We have bought 5 cars from John Hoff over the last several years. John is always ready and willing to help when it is time for us to buy a new car. I can call anytime with questions and always there to help. He makes our car buying experience very easy. We would never drive anything else but a Lexus. The service is always excellent.

Happy Lexus Owner

Jun 24, 2015

I just purchased my second Lexus from Hendrick of Charleston and it was another great experience. I once again worked with Lloyd Walker and he made the buying experience extremely pleasant and efficient. Everyone at Hendrick is top notch in my book. I have had my other Lexus serviced there for the past five years and the service department has always been very accommodating. I now can't imagine purchasing a vehicle from anyone other that Lloyd Walker and Lexus of Charleston.

George

Jun 21, 2015

I have to admit that I was somewhat intimidated when I walked into a Lexus dealership especially when I saw some of the price tags. On the other hand, I walked in knowing that I had excellent credit and could possibly make a deal. Working with the Sales Consultant, Sally Thackston, I became even more confident. This is because she listened carefully to what I wanted and did not attempt any high pressure techniques. We visited the dealership about four times before my wife and I made up our minds. Each visit was a very pleasant one with very pleasant greetings from not only Sally, but all of the other sales people and office workers. My wife and also have high praise for Blair (last name unknown), who went over the features and controls of the RX350. She was very detailed and patient. No question seemed beyond her wiliness to answer. We feel that we can contact her anytime we have further questions. I give the overall dealership and my Lexus buying experience a big (10)

Tigerfan

Jun 21, 2015

Buying a Lexus with TJ Tercanli was the best car buying experience we have had. Although we have bought many cars over the years this was our first Lexus but definitely won't be our last! We were looking at pre owned and TJ was knowledgable about the car and very low key; no pressure! What a delightful experience and thus we we recommend him to all who simply want to experience Lexus. We were very impressed with the professionalism of the whole Lexus staff but TJ is the one to start this journey with!

Rosemary

Jun 16, 2015

What a wonderful buying experience I had at the Hendrick Lexus Charleston dealership! Terrance Middleton did a great job showing me cars and helping me make the decision to buy a new Lexus. He walked me through the closing process which went very smoothly. It was the best car buying experience I ever had.

S. Shaw

Jun 15, 2015

We had the pleasure of purchasing our first Lexus from our Sales Consultant Raymond Rhett. He was great to deal with and went through all the necessary steps and advised us on all the options that we would be interested in. I would recommend Raymond and Hendrick Lexus of Charleston to anyone looking for a quality new or pre-owned vehicle. It is truly an experience to be treated so nicely at a dealership.

BettyJ

Jun 13, 2015

I just purchased my first Lexus ever and I really love it. At first I wasn't sure what type of luxury car I wanted so I went lot to lot. But Raymond assured me that Lexus was the best for me and he was absolutely right I came back to Lexus and got just what I wanted. He was very knowledgeable and patient with me and I couldn't ask for better customer service.

Gale48

Jun 13, 2015

We recently bought our 4th Lexus LS and have had the pleasure of working with the same sales consultant each time. That marvelous man is Lloyd Walker. Mr. Walker has a charming demeanor that is calm and unhurried. He makes the buying experience non-pressured and relaxed. When we first started looking for a new car, Hendrick Lexus of Charleston did not have what we wanted. Mr. Walker found a dealer that had the car we wanted and got it for us in just a few days. My husband and I are very pleased with the service Mr. Walker provided for us, not just only for our new car but for every LS we've purchased.

Rusty

Jun 13, 2015

I recently purchased a previously owned Lexus GS-350 from Hendrick Lexus of Charleston. I had worked with the salesman before but they did not have the car I was looking for at the time. I came across this 2014 Lexus GS-350 with low mileage so I drove from Myrtle Beach down to Charleston to look at it. It was in great shape and I was very happy with the color and features installed. Raymond Rhett was my sales person the first and second time I was down there and he was very helpful without being pushy or overbearing. I called him in the morning and he had the car cleaned and ready to go when my wife and I got there in the afternoon. We purchased the car and drove it home that day. We love the car and our experience with the dealership.

Denise

Jun 10, 2015

I was looking for a certified luxury SUV and had looked at several places in town. Sam Aby was friendly, helpful and patient as I drove many cars until I found exactly what I wanted. I never felt rushed or pressured and within a few days made my decision. The price was fair and the trade in and transfer easy. I look forward to seeing if the service department lives up to it's reputation and hope to continue a pleasant relationship for the duration of ownership. I know it goes with the process, but I have never enjoyed the finance extra warranty option portion before you get to drive away.

Satisfied customers

Jun 2, 2015

We worked with LLoyd Walker to purchase a used Lexus. He and Tim Miller bent over backwards to accomodate our needs and answer our questions. Our tour of car features was outstanding, better than any other over 50 years of car buying experience. The facilities are first class, clean, comfortable.

KIawah Larry

May 27, 2015

I have purchased two vehicles from John, After the first I shared with John my plan to replace that vehicle in about 4 years. John kept in touch and when the time came I called and made an appointment. The car was my wife's and when we started t look at vehicles, she indicated she wanted to change from a sedan to an SUV. John arranged a test drive and my wife was sold. We discussed terms and agreed to purchase. John had the vehicle Jane wanted on the lot. We did all the paper work and drove the car home. The entire transaction took 3 hours. It was a very satisfying and efficient process.

Lynn

May 27, 2015

I recently purchased my 2nd Lexus from Mike Graber at Hendrick Lexus of Charleston because of the good experience with the 1st purchase and the 2nd experience was just as good! I had previously owned a Lexus and was happy to find a dealership so professional and friendly after relocating to South Carolina when deciding to purchase a new vehicle. My husband has also purchased a new Lexus with each of my purchases and was equally as happy with Mike Graber and the overall experience. We have used the service dept. for the last 2 vehicles and plan to continue with the 2 new vehicles.

Kimberly Moreland

May 25, 2015

This was a no hassle sale. The purchase was at easy, the employees were courteous and professional. Mr. Rhett was knowledgable of his product and helped make the experience stress free.

Lou Malchiodi

May 25, 2015

Mike Graber is the best. On my 2nd Lexus with Mike. We consider our 98 mile trip from Murrells Inlet for service as a visit to see an long time friend.

Denise, a fan of great service!

May 21, 2015

Kudos to John Hoff and Hendrick Lexus of Charleston! I had been looking for a "pre-owned" car for almost a year. I was very specific about car wants and buget and was lucky enough to find the exact car at Lexus. Though I was buying a 2012 Volvo, I was treated with respect and some of the best customer service I have had during a car purchase. I had a small problem about a week after purchase and once again was amazed at the service. A 2015 Lexus was brought to me to use while my car was receiving the additional service needed. John delivered the car to me and took my car to Volvo for repair. Lexus deserves the hightest marks for customer service and made the purchase of my car an absolute pleasure. Thank You and you can be sure I have and will continue to tell friends that buying a car can still be a pleasurable experience.

Tatums

May 19, 2015

My daughter and I purchased the 19th and 20th Lexus Vehicles that have been owned by our Family. It was an excellent buying experience. The Sales Consultant, Lloyd Walker, coordinated everything in an efficient and professional manner. We have dealt with four (4) Lexus dealerships: Jacksonville, FL, Wilmington, DE, Seattle, WA, and now Charleston, SC. The Charleston Dealership is the best. Lloyd Walker is the best Sales Consultant, and Bill Ferguson is the best Service Consultant. Hendrick Lexus Charleston deserves five stars on everything.

Dottie Connelly

May 15, 2015

I bought my Lexus GX 460 from John Hoff at Hendricks Lexus of Charleston. The service as usual was exceptional! John is a personable, knowledgable sales consultant. I've bought from him before and will again. He's such a nice man and really knows the Lexus brand. Thanks, John, love my new car!

Aj

May 14, 2015

I recently purchased a Lexus 350 GS from Mike Graber. Mike was truly the best salesperson I have ever purchased a vehicle from. At no time was he pushing us to buy but rather helped us and was very informative. I will probably buy my next car from Mike.

Bill R

May 13, 2015

I traded in my old Lexus and received a new one. It went very well the whole process

ET

May 13, 2015

Our experience with Hendrick Lexus was excellent and consistant with our experiences with two other Lexus dealers in prior purchases in the northeast. Our sales person, Sam Aby, was wonderful and stuck with is in the best possible sense as we shopped other brands and ultimately negotiated an excellent deal with him on our RX-350. Everything about the facility and the buying experience itself exudes class. We have owned BMW's, Mercedes, Audis, etc. over the years. But Lexus always sets the gold standard in terms of the initial buying and subsequent service experience.

A happy new Lexus owner!

May 12, 2015

Our experience in buying our first Lexus was delightful. We were immediately met by Sally Thackston who was very friendly, nice and helpful. We told her what we were looking for, and she immediately took us to look at several cars on the lots. She got the key to several cars and let us look inside and answered our questions without hesitation. She asked us questions which prompted us to ask more questions about the Lexus. We have always driven GMC automobiles, but were very please with our "trial drive", and purchase. The dealership was very clean, neat, and very well landscaped. All personnel were friendly and helpful in giving directions, etc.

Bill F

May 9, 2015

Our sales person, Pat Walsh, was very helpful and not pushy. This is our 7th Lexus that we have gotten from this dealership. Also, Jeffrey Allen is very helpful and has become a good friend over the years of dealing with this store.

kwz

May 9, 2015

Service was quick, staff members were knowledgeable and the vehicle is as advertised. I would buy another at Lexus Charleston.

Debbie

May 8, 2015

I owned a 2001 ES300 Lexus that I was driving it had 290,000 miles. I loved that car and named her "Lexi Lou". I knew I wanted another Lexus, just because of the dependability and service I got from the Lexus Brand. It was time to get a new car and I had been looking for just the right car. I found it at Hendrick Lexus of Charleston, they made the buying process an easy one. I know I will love my ES350 just as much as I did the 2001. John Hoff even helped me come up with the new name of her "Lexi Blu". Lexi Lou is stilling running and was given to a 19 year old it will be interesting just to see how long this car will keep going.

Patricia Damato

May 4, 2015

The experience of purchasing my new Lexus NX200t was pleasant and I'm truly enjoying the short time I've had the car. Truly a luxury to drive.

fran

May 2, 2015

Great Service and thanks guys for all your help! Love my new car and so does my son-great!!!

Teresa Caloca

May 2, 2015

I have been a customer of Lexus of Charleston since 2005. I have purchased my sixth Lexus with John Hoff as my salesman and have NEVER been dissatisfied with his service.He goes above and beyond. My husband and I have built a relationship with him over the years.We gladly call him friend.We have always been welcomed at the door and if not before in this fantastic establishment.We are happily now driving a 2015 NX / 200T.What a fun ride and as always that Lexus quality.It has also been my experience to be totally satisfied with the service department.Thank you John and Lexus of Charleston !!

AJ

Apr 30, 2015

Michael Graber just provided me the best new car buying experience I've ever had. Mike listened, had valuable input and was never pushing me to buy a car. It's been a few years since I have purchased a new car and this was way better than I expected.

Tom Preacher

Apr 26, 2015

Mike Graber just sold us our second Lexus. He is a great person and really helped us.

JEB

Apr 20, 2015

I highly recommend Terrance Middleton at Lexus Charleston!

JHill

Apr 17, 2015

It was late by the time I got there from Charlotte, NC. The staff was amazing and did not care about it being after closing. Mike Graber was just about the best sales associate I have ever come in contact with. He worked extremely hard to make sure I was more than satisfied.

CSGoldberg

Apr 16, 2015

It was a pleasure to deal with our salesman, Lloyd Walker. He realy worked for us and made sure we got the best deal.

Bill and Lillian Bright

Apr 14, 2015

We would definitely recommend John Hoff to others. We would definitely recommend Lexus of Charleston to anyone looking for a new vehicle. A close friend had recommended John Hoff and told us how pleased he had been with each Lexus purchase he has made. My wife and I went in to look at a Lexus as a possibility. John was with another client so Sam Aby stepped in. We took a test drive with Sam who could not have been nicer. When we got back to the showroom both John and Sam worked as a team to tell us about the model we were interested in. We ordered an NXT and waited several weeks for it to come in. John took the time to personally respond to each and every phone call, text, and email we had during the week before the purchase was finalized. We drove down on a Saturday to pick up our new car. John had everything ready as we had requested. Sam came by to say hello. We received exceptional service and were given every assistance possible. John Hoff was a pleasure to deal with. He knew how excited my wife was about all of the features and he made certain that our Tech Delivery specialist was one of their finest. Andrew Good was patient, knowledgeable, and someone who clearly enjoys working with customers. He took the time to show us how many amazing things we can expect from our Lexus. What a team!

Helen Jackson

Apr 13, 2015

I was in need of a car, so my husband and I decided to checkout the cars at the Lexus dealership lot. When we arrived, a couple of the salesmen did see us, but didn't come out to greet us, or ask if we needed some help. As we continued to look on, Terrence Middleton walked up to us, politely introduced himself, and asked if we needed any help. We were very grateful that he acknowledged us and didn't ignored us like the others did. Terrance was so professional the entire time as he spoke with us. Also, he was very knowledgeable about all of the cars we inquiry about. And finally, he made us fell that we were important to him, and that he wanted the best for us.

parker

Apr 10, 2015

Our sales professional Mike Garber was exceptional. We love our Newrx350 is great

Ron and Jaye B

Apr 8, 2015

We bought a 2013 ES 350 to replace our ageing 2004 ES 330 which we passed on to our grandchild. After about five months my wife reported that she was not happy with the 2013 car because the drivers seat would not adjust high enough for her to see comfortably out the front and side windows. She is 5' tall. After driving to Atlanta and back I found the drivers seat to lack proper center support creating pressure discomfort on the outside of both of my hips. We approached Lloyd Walker our prior sales rep about resolving our concerns and he helped us find a 2012 RX 350 AWD that we are very comfortable in and my wife says she loves. Mr. Walkers patience and assistance throughout this exchange was paramount to our finding and selecting the right vehicle to resolve our dilemma. He has a nice low key manner that stays focused on "our" objective to find the "right" automobile. Thanks Lloyd, you are a true professional.

Lexus Driver

Apr 6, 2015

I am driving my sixth (6th) LEXUS automobile, having purchased my first one in 1995. I have leased my last three vehicles from Hendrick Lexus Charleston and each time I have worked with John Hoff. The entire Hendrick Lexus Charleston team is outstanding, but I find John to be a cut above that. He is professional, knowledgeable, empathetic, responsive, detail oriented and never sees an obstacle to getting something done. My new Lexus is an ES300S(hybrid) and may be the most enjoyable driving (and acquisition) experience in my 20 years as a Lexus owner/driver. I would commend this dealership and John Hoff to anyone seeking an excellent driving experience.

KM Drives in Style

Apr 4, 2015

I was a pleasure working with everyone at Lexus Charleston. From the salesman, leasing manager, finance, and tech specialist they were on the ball. I am enjoying the Lexus 300h because of the COLOR (blue), the gas mileage, and the room in the back seat (no bump with front wheel drive). So far I'm getting 39.3-40 mpg. Looking forward to a long relationship with Lexus.

eisenbandj

Apr 1, 2015

I got two words for you - Michael, Graber! This salesman wined and dined my wife for two hours, literally test driving each model to see what we felt fit most comfortably for our needs. And while we couldn't work out a deal the first time around, Michael went to bat for us and was relentless in his pursuit of getting us the best deal possible. Two weeks later, and several phone calls to work out the details, and now me, my wife, and our soon to be baby boy "Tiber" are driving a brand new Lexus GS. Thanks Mike, Mark and the dream team at Hendrick!

Harold Jablon,D.M.D.

Mar 21, 2015

Buying our new RX 350 from Rick Hendricks Lexus was the most pleasant car purchasing experience that we have ever had .This was because our salesman ,John Hoff ,was the most pleasant, cordial, and knowledgable person that we have ever dealt with in buying a new car. From the moment that we walked in the door, John made my wife and I feel as though we were the most important person in the world to him.This persisted throughout the entire process.He will forever be our go to guy in our future needs for an automobile , and we definitely will send our friends and colleagues to him so they can fexperience first hand what we did.It was a true pleasure dealing with John and the dealership .

Ashley Allard

Mar 11, 2015

My husband and I had stopped by one afternoon to look at the new Lexus NX 200t and when we went inside to the showroom we were immediately greeted by one of the most friendly individuals weve ever met, Sam Aby. It was our first time even looking at cars but Sam made us feel right at home the minute we walked inside. Before he even started talking about cars, he took the time to introduce himself and get to know us personally. He then showed us the vehicle and offered to take us for a test drive. As I previously mentioned, this was our first time even looking at cars, so we had no intention of buying; however, after meeting with Sam and taking the test drive, we were very interested. Sam sat down with us and gave us all our options. He gave us time to discuss things together and never once made us feel pressured or rushed. After hours at the dealership, we had made our decision and Sam took the time to show us how to use all the new advanced technology in the vehicle. In addition, he has followed up with us numerous times to ensure we are happy and has always been available when weve called with questions. I wish I could express how happy we are as new Lexus owners. I will never buy another car, let alone buy from anyone else but Sam Aby. Thank you for making us feel like family!

sraia08

Mar 6, 2015

My car was totaled in an accident and we began shopping for a replacement, never having purchased from a dealer before. We spoke to friends, relatives and used the internet to narrow our search to Lexus. Michael Graber was recommended to us and we called with a wish list. We live 140 miles from Charleston and he kept us informed via phone and email until we planned a trip to look at some options we had selected. We were "just looking" and had no plans to buy that day. The quality of the interaction we had with Michael, the amount of time he was willing to spend with a couple planning to buy a car a few years old with a limited budget, his willingness to answer a multitude of questions without ever making us feel rushed or pressured were exceptional. My husband commented that after a few hours with Michael, he felt comfortable buying that day and felt that the quality of the dealership was reflected in the way Michael presented himself. Since I am still unable to drive, we wondered how we would arrange to get the car home; again Michael volunteered to deliver the car at our convenience. Michael arrived with the car in beautiful condition, with a full gas tank, a gift for us, and Craig McGrath. Those two then spent several more hours explaining all the operating features of the car and answering even more questions. We couldn't be happier with the quality car we purchased or the quality people we dealt with--they made it a pleasure from start to finish.

COLONEL E. CHAUNCEY LAVENDER II

Mar 2, 2015

I WORKED WITH BILL FERGUSON, YOUR SERVICE REPRESENTATIVE LAST FRIDAY. HE HAS ALWAYS BEEN RESPONSIVE IN OVERSEEING THE REPAIRS ON MY 2007 LEXUS LS460. THE REPAIRS ON MY CAR WAS A RECALL NOTICE TO REPLACE THE FUEL PRESSURE SENSOR. I APPRECIATE THE POSITIVE ATTITUDE BILL ALWAYS DISPLAYS IN SATISFYING MY NEEDS WHEN I HAVE MY CAR IN FOR SERVICE. HE IS A VALUABLE REPRESENTATIVE OF THE LEXUS TEAM OF CHARLESTON, AND SHOULD BE RECOGNIZED AS SUCH.

MichaelT

Mar 1, 2015

I have been a customer of Lexus of Charleston for more than 10 years, and their service department consistently does a stellar job, both in the quality of work and in the personal consideration of the staff. Darrell Fort, Bill Ferguson, Alan Puckhaber and all the folks in the service department are unfailing in their professionalism, vehicle and engine knowledge, and positive, helpful attitude. You never leave Lexus service without the feeling that you were treated well and your vehicle was handled with precision, and I highly recommend Lexus of Charleston to anyone.

Jim & Ann

Feb 26, 2015

My wife and I bought a 2012 Lexus ES350 from Sally Thackston , working for Lexus of Charleston. It was a delightful experience. Ms. Thackston knew her inventory well but had to search diligently to find exactly what we wanted , and this she did. I would encourage anyone within driving distance to visit this dealership and ask for Ms. Thackston. (We drove from Savannah, Ga., before we found what we wanted. ) This is not a long review but if you take my advice you won't be disappointed .

Jason R.

Feb 14, 2015

My family has owned several Lexus through the years and we just purchased a 2015 LX 570 from Hendrick Lexus of Charleston. Our Sales Consultant was "Terrance Middleton" and he made a huge difference in our buying decision from this dealership! Terrance is extremely knowledgeable of the product and rose to the occasion to ensure that we got a fair price for this Luxury SUV... I would highly recommend Terrance Middleton to any perspective buyer!!!

Jeff

Feb 11, 2015

John Hoff is an excellent representative for Lexus and Hendrix Lexus of Charleston. He is very accommodating keeping our needs and preferences always in mind during the purchase process. My wife and I have purchased 3 cars from John over the last ten years. We are always pleased with his professionalism and attention to detail ensuring a smooth, efficient and satisfying experience for us.

Love my Lexus!

Jan 27, 2015

The customer service at Hendrick's Lexus is unparalleled! John Hoff was knowledgeable, helpful, straight forward, and very accommodating. We felt like we had a concierge at our service to help us buy a car. We could not have asked for more. I will definitely return to Hendrick Lexus for all of my car service. I love my Lexus!

John T.

Jan 23, 2015

Thank you to Richie Hughes and to all the Hendrick Lexus Charleston team. You made buying a car an enjoyable experience. It is very refreshing to deal with people who are genuinely interested in helping a customer find what is right for their needs instead of just trying to move a car. There is enough pressure inherent with spending a lot of money and the added pressure of a pushy sales person is not something I can tolerate. Richie and his team quickly established a level of trust and confidence rarely seen during the car buying process. I left Hendrick Lexus Charleston feeling very good. Thanks!

Richard WM

Jan 16, 2015

Lloyd Walker has been our sales person at Lexus of Charleston for more than ten years and at least six vehicles -- new and used. Mr. Walker makes the process as painless as possible and we trust him to give us a satisfactory price and vehicle without the hassle of negotiating. It is nice to know that he is there for us when and as needed.

Mrs. Ogden

Jan 13, 2015

I have leased several cars from Lloyd Walker and he is always the consummate professional. Very attentive in making sure every detail is covered.

RWS350

Jan 13, 2015

The RX350 we just purchased is the fourth car we have bought from Lexus of Charleston. For the last three, Mike Graber was our salesman and he always has been on point and helpful.

AnneJ

Jan 7, 2015

My sales agent was very knowledgeable, personable, and accommodating. She was helpful through the entire process. I have leased several cars through Hendrick Lexus and would not hesitate to refer friends and family.

Charlie

Jan 3, 2015

We just purchased our seventh Lexus since 1995, the last five having been sold to us by Lloyd Walker. He was, as usual, friendly, helpful, and professional as he addressed our requests. All the management and staff we've encountered over the years have always been courteous and accommodating. Given the level of professionalism, friendliness, and the beautiful facility, not to mention the product value, we've not considered any other brand, and will continue our relationship with Lloyd and Hendrick Lexus Charleston.

Steve Thompson

Dec 31, 2014

This is our 6th Lexus that Lloyd Walker has sold me and my wife over the past few years. Lloyd has this uncanny ability to cut through red tape and get the best deal in the shortest time possible. By taking Lloyd's advice and trading our cars in by 50,000 miles, we get incredible value for them and step into the latest model with very little additional cash. Although we live in Central Florida, we always buy and will continue to buy from Lexus of Charleston and our personal representative, Lloyd Walker!

JSS

Dec 27, 2014

Danielle Hershon did a great job. Very organized and efficient. I was in and out and the whole process was seamless!

Jane Mason

Dec 26, 2014

Having worked with Raymond Rhett previously I requested his help in purchasing a used Lexus. Again, Mr. Rhett was very courteous and helpful. If we purchase a new car at a future date we will again ask for Mr. Rhett.

Rich

Dec 7, 2014

My sales consultant, Lloyd Walker, at Hendrick Lexus worked well with us from the start of our relationship when he met us in the parking lot. We discussed our "want" list and he delivered what he thought best matched our needs. As we discussed the car, it was just about to be sold to another perspective buyer and we placed a losing bid on it and it was lost. However, Lloyd kept our wish list fresh in his mind along with the amount of money we wanted to spend. Sure enough, another similar car arrived into the dealership, Lloyd called us and described I, we came in to check it out and it did have what we wanted, was at the price we wanted and we bought it. Lloyd took care of some minor cosmetic adjustments and had the car prepared for pick up a few days later. Lexus, or at least this dealer, does a great job asking if you are satisfied after the sale as well. I certainly can wait to use the service department, but when I do, I trust the same amount of professionalism and "listening" skills will be used treat me just right.

Barbara

Dec 4, 2014

My lease was coming to an end so Danielle contacted me to review options. I made an appointment to meet her and was very pleased with her demeanor, knowledge, and courtesy. She did everything she could to accommodate my needs. This is my sixth Lexus but first time buying at Hendrick and it was a great experience, thanks to Danielle. She is a star.

Bill and Lynn

Nov 21, 2014

We went in for a color review and came out with a new car. Mike was, again, amazing in helping us close the deal. This was our second Lexus and we love the car, the dealership and their service and, especially, the assistance Mike gave us. Way to go Mike and thanks.

Debbie

Nov 17, 2014

My experience at Hendrick Lexus Charleston was fantastic. Danielle, my salesperson, did a great job at providing value while also not pushing the sale. It made me feel good about the process. Most car buying experiences require a back and forth to the point of exhaustion. They showed they were willing to provide a reasonable discount and was right in line with what all of the car buying websites said was reasonable. And to top it off. I LOVE MY NEW ES300 Hybrid!!

Ronald and Mary Byrd

Nov 15, 2014

My wife and I recently purchased a 2013 Certified Lexus ES 350 from Lexus of Charleston and I cannot say enough good things about Mr. Walker and the support staff who assisted us during this purchase. What I like about Mr. Walker is that he is a very good listener who heard me describe what I was intending to accomplish by purchasing a Lexus and never once deviated from my stated desires. No double talk or fooling around, just "this is what I heard you say you wanted and I am here to help you make it happen". Wow! Just don't see much of that anymore. Having purchased a 2004 ES 330 from Lexus of Charleston when they were located on Rivers Avenue in North Charleston. I am very familiar and pleased with the service and support we have received during the past 10 years Folks, I can assure you that the service and support today is as good as it was in 2004, and in many respects, much better. I fully expect this almost new vehicle to be as reliable, serviceable, and comfortable as my last Lexus. If there are issues I feel satisfied that Mr. Walker and the Staff at Lexus of Charleston will be ready to back up this terrific product with exemplary service and support. Thank you Lloyd Walker and Lexus of Charleston for making this a pleasant buying experience!

Trina

Nov 6, 2014

Queen Bee, that is how I felt at Hendrick Lexus Charleston. Mr. Lloyd Walker, my salesperson, listened to every comment and concern and helped me find the perfect vehicle. From the minute you enter the dealership to driving off, you are treated with dignity and respect from the entire dealership staff. This entire buying process was easy to understand, exceeded my expectations and actually was the first time I felt like Queen Bee.

Dan Beaman

Oct 16, 2014

Danielle is a fine employee. We thought we were going to swap our 2010 RX for a newer pre-owned model, but during the course of our meeting, I decided to purchase a new RX450h instead provided there was one available that met my requirements. While there wasn't one on town, she worked until she found one. We are very happy with her abilities and professional approach.

Bobby & Tammy

Oct 11, 2014

Could not have had a better buying experience. The showroom and facility is top notch. The technical person, Lisa, was on top of her game and very, very informative. The finance man explained all the different options very well without being too pushy. And not enough accolades could be given to John Hoff, our salesman. He went out of his way to be helpful and to keep us informed on the car we were about to purchase. Thank you Hendrix Lexus for being a GREAT Lexus Dealer!

ABD

Oct 10, 2014

Not only was John Hoff the most professional, knowledgeable, kind and honest gentleman I have ever dealt with in the car business, I feel as if I have gained a family at Lexus too! Never have I had such a 'non pressure', cheerful, yet enlightening and factual sales situation, which, in this day and age, I think we all appreciate. From the start (which there were several due to my own hesitancy) John treated me with the utmost respect each time I came in (sometimes without an appointment) and he gracefully and quickly rearranged his schedule. Never once did I feel the slightest hard pressed to purchase or lease which is vital to my relationship to a car dealer. John knew the cars inside and out and actually drove one himself which is unusual. I often ask a dealer which car he/she drives and it never fails they mention another brand. Each step of the process was an absolute breeze. My only experience with the repair shop was when my husband came in to have his Lexus serviced and I couldn't believe how genuinely friendly they were and how quick the turnaround was - I will be loyal to Lexus from here on out! Thank you John!

Patrick and Joni

Oct 8, 2014

Thank you Richie Hughes and the rest of the Lexus team. It was a great experience dealing with you all and and your time is very much appreciated. I didn't feel like I was there to be sold a product,more like I was among people I already knew. I look forward to coming back when it's time to do this again. Sincerely, Patrick S and Joan L Gallagher

Ginny

Oct 5, 2014

The purchase of a Lexus is made easy when dealing with Hendrick Lexus and Lloyd Walker. While we travel two and a half hours to a Lexus dealership, Lloyd has made car purchasing a breeze. He is professional, knowledgeable and efficient. He listens and gets you what you want in a timely manner! In fact, our last car purchase was done over the phone!! We knew what we wanted and trusted Lloyd to deliver it. It doesn't get any better than that! It's time for Lexus to open up a dealership in Wilmington, NC or Myrtle Beach, SC .... and let Lloyd manage that location! It would be a perfect fit!!

Claude Jones

Oct 3, 2014

Mr. Raymond Rhett is a Super Salesman!!! He was extremely helpful from the moment he met my wife and I at the front door until we happily drove away in our brand new Lexus. Mr Rhett explained the purchasing process step by step.We highly recommend Mr. Rhett to anyone desiring to have an excellent experience while purchasing a Lexus.

Lauren Thompson

Sep 29, 2014

Have bought a few cars from the Lexus dealership in Charleston and always receive excellent customer service! Have previously bought from Lloyd and he is the most caring and patient sells man. He was unavailable when we came back to get into our new Lexus and so he recommended Danielle. She is extremely knowledgeable and helpful in getting us into our new IS. We could not be happier with our experience with Danielle and truly appreciate her professionalism and customer service. Highly recommend this dealership, as all of my experiences have been outstanding. Thanks Lloyd and Danielle for working so hard!

Elephant Insight Project Management

Sep 22, 2014

The Service Team lead by Darryl Fort and Kathy Orlando are outstanding, and I hold them in the highest regard after 11 years of their maintenance and repairs. The sales department was unresponsive and rude after I tried for 8 months to buy a newer Lexus RX from them. I was called only three times about cars during this time, twice they were Hondas. When I found a Lexus on their site, it took two emails, two calls and three days before I received a response. This treatment was even more perplexing as I had bought my original RX from this dealership and had it loyally and continually serviced by them for 11 years. My email to the Hendricks store manager detailing my frustration over the lack of response from his sales agents for 8 months was met with a phone call from his young assistant. With that final slap in the face I turned to the internet where it became immediately evident that the prices I was quoted on the few cars I was shown matched those of CPO cars several years newer at other dealerships. I ended up with Wilde of Sarasota (Patrick Chartrand) who delivered to me from 500 miles away, an impeccable, rare-colored, almost-new RX hybrid by a driver (who even gave me a tutorial on the new features), for at least $5K less than the identical model with a stained interior that I finally drove here, only after contacting the sales manager for help. Outside of the Service Team, these guys need a wakeup call.

LISA

Sep 17, 2014

When I met Raymond Rhett at Lexus in Charleston, SC, I told him that I was looking for an honest experience without any tricks. After test driving cars for four months, I was basically giving up. I get extremely irritated when sales tactics are used on me. I had my guard up the whole time. I usually get sick when buying a car because I feel like I am being preyed on by vultures, but this time was SOOOO different. This experience was better than any other Ive had in the past. Raymond understood my concerns and the confusion I had, not knowing exactly what I wanted and he agreed to do anything he could to help me, while being honest. So, I test drove a few cars that day, and was still undecided. Raymond really took his time explaining and being honest. There was absolutely no pressure. Raymond let me tell him what I wanted and not once pushed me. I left without a car and Raymond asked if he could call and follow up with me. A week or so went by and Raymond called to ask if there was any questions I had or if there was anything he could do to help me find my dream car. A few weeks later I went back to Lexus to see Raymond. He was appreciative that I traveled 2 hours from Myrtle Beach to visit Hendrix Lexus dealership again. We test drove two more cars and FINALLY. I got my dream car! Thank you Raymond for your patience with me and the entire team at Hendrix Lexus. The financing manager was also a pleasure to deal with and Id never go anywhere else. I will highly recommend you to everyone I know. Very truly yours, Lisa

DSCOTT and Family

Sep 9, 2014

Raymond Rhett is Top Notch Salesman. He was very precise and detailed in every aspect of our car buying experience. AWESOME!!!

Ros Harper

Sep 8, 2014

It is difficult to find the words to describe how much I appreciate the time and patience Lloyd Walker gives to me when I return to the dealership to trade my Lexus or buy a second car. This was the sixth car I have purchased with Lloyd's assistance. He has always gone above and beyond to make sure I leave completely satisfied with my choice. I additionally appreciate the call the following week to see if I have any questions or concerns. I took advantage of the technical support this time and I was very comfortable after working with both Lloyd and then Andrew Good. Paul, in finance, is the person I return to each time I have purchased a car because he patiently and thoroughly reviews all the options I ask him about. Lloyd, Paul, and Andrew all helped make this another good experience and this is why I keep coming back.

cglife

Sep 7, 2014

Wonderful and very pleasant staff. Felt at ease immediately walking into the dealership. Everyone was so friendly and helpful. Our salesman Michael was great and had a very pleasant personality. The buying process was a breeze. Never once did we feel overwhelmed or pressured. We got top dollar for our trade and an amazing deal on our pre-owned SUV. Best buying experience I've ever had. Thank You Hendrick Lexus of Charleston you are an amazing business with an amazing staff.

Charlie

Sep 3, 2014

Thanks, Lloyd Walker and all those involved in making our sixth Lexus purchase at your dealership in 20 years a great experience. You can count on personal attention from the moment you walk through the door. We never considered anything but a Lexus because of you guys and a superior driving experience.

Kathy

Sep 2, 2014

Danielle was the best! Car buying is one of those things that I dread most in life. Danielle was so patient and understanding. She helped me find the right car for me and my budget. No pressure at all. The entire staff at Hendrick Lexus of Charleston were a pleasure to do business with. I look forward to buying from them in the future....and next time I won't be dreading the experience!

Doris

Aug 29, 2014

I have been a Lexus owner for 14 years. So when it was time to replace my 2002 Lexus, I was predisposed to getting another. However, I wanted to compare with other high end cars and visited several dealerships before coming to Hendricks Lexus. I was very pleased with the comfortable yet professional atmosphere. Sam Aby was my sales consultant and he listened to what I wanted, did not pressure me, found me a CPO that met my wants and needs for the right price. The car is far superior to any of the others (some more expensive) I tried and the entire process was the smoothest and most professional I have experienced. I will highly recommend Hendrick Lexus and Sam Aby to my friends.

Kyle

Aug 29, 2014

John Hoff was a pleasure to work with and made my buying experience fast and effortless.

CPerr

Aug 28, 2014

John is the best salesman I ever experienced buying a car. I was sold on all the accessories the car came with. John was very knowledgeable about every detail on the car, and very low key. He didn't bother me with phone calls, no pressure. I loved his southern accent too.

Clyde A.

Aug 25, 2014

JOHN HOFF and the entire staff made my experience a very pleasant one indeed. This my second purchase at Hendrick Lexus and I feel that we are in a long-term relationship. Mr. Hoff even stopped by my home to assist programing my garage opener! I heartily recommend Mr. Hoff and Hendrick Lexus to anyone.

John

Aug 24, 2014

After my wife totaled her RX350, we shopped around to other dealers looking for something to replace it, but having shopped previously at Hendrick Lexus of Charleston, the other dealers just did not compare in quality and service. This dealership goes out of it's way to make sure you are getting the car of your choice. No pushy salesmen, just helpful. And follow-up service is outstanding.

Lyn S

Aug 19, 2014

I've bought many cars over the years and this was the best experience so far. It was all due to my salesperson, Danielle Hershon. She made the whole process easy, from finding the right car to doing all the paperwork.

alan d

Aug 17, 2014

I have been doing business with this dealershipand the same salesman for over 20 years and have always highly recommended them to others. My recent purchase has donr nothing to change those feelings.

Ken Richter

Aug 15, 2014

I just recently took delivery of my 2015 RX. It was my 7th Lexus product since 1991. Lloyd Walker has helped me with my last 5. He was totally professional and honest during the process of negotiatiing a deal that was fair to me and the dealership. Lloyd worked hard to find the right color combo and found it at another Lexus dealership. I love the car and extend my thanks to Lloyd!

bobarb

Aug 12, 2014

We drove the 90 min it takes to get to this dealer. We just dropped in on Danielle who responded very well. We knew what we were looking for because of their website. Danielle took what we gave her and came up with an ES350 that now sits in my garage. Danielle was not pushy but rather refreshingly accommodating. We initially intended to buy an RX350 as well, but our focus settled on just the ES350. Perhaps the next time. The only downside is the three hour round trip. There are other luxury car dealers nearby (Mercedes, BMW, Infinity, Cadillac, Lincoln) and I am surprised Lexus hasn't found that they have a permanent customer base as well as a large tourist base of Lexus drivers that are on the Grand Strand. But we knew that and had accepted that before we purchased the ES350. We will just enjoy the ride for the service appointments.

Emma

Aug 12, 2014

I just purchased a Lexus from Danielle Hershon at Lexus of Charleston. Danielle was very professional and knowledgeable. I would use her again and recommend her to friends!! the entire experience was great! Thanks Danielle!!

Patsy Mt. Pleasant

Aug 11, 2014

I recently purchased a new 2015 Lexus RX 350 and wanted to commend Lloyd Walker for his expertise during the experience. He is a gentleman, very knowledgeable about inventory & vehicle performance, and he made the opportunity to purchase a new vehicle very pleasant. This is the fourth Lexus we have owned, having purchased the last three at Hendrick Lexus Charleston. I also commend the Service Department for being so accommodating in meeting my vehicles maintenance needs. They are extremely nice to deal with & I consider them to be superior to all other dealerships I have purchased vehicles from. I would recommend this dealership to any and all who would like to experience a pleasant car buying experience. Thanks to all for what you do!

Mr. & Mrs. Christopher & Shonda Jenkins

Jul 25, 2014

I am well pleased with my experience at the Lexus dealership. I previously owned a Lexus LS430 and was thinking about upgrading it. My husband and I met with Mr. Raymond Rhett and he made the entire experience worth our while. He is the greatest salesperson we have ever met. Everyone we met was so friendly and easy to deal with. I greatly appreciate Mr. Dan and the other guy (who appraised my trade-in) for assisting us in our transaction as well. I will tell and send everyone to the Lexus dealership to purchase a car from Mr. Raymond Rhett. I'm loving my Lexus LS460.

Kathy D

Jul 16, 2014

Recently leased my 2nd Lexus from this dealership - The whole process was painless, and actually even pleasant. Sales Associate John Hoff and his team are truly the best I've ever dealt with. John is honest, personable and professional, which is why I returned when my original lease was up. We arrived near closing time, and John, Jennifer and the whole team stayed late, until the deal was closed. They never made us feel rushed or put out because it was getting late. The maintenance service at this dealership is also outstanding (this is our 5th Lexus and all have been serviced at Hendrick Lexus of Charleston). Wouldn't go anywhere else.

Coury Cast

Jul 14, 2014

I would like to thank Lloyd for the wonderful service he provided. He was very professional, courteous, and did everything he could to meet all of my needs. I highly recommend Hendrick Lexus of Charleston as it was the best car buying experience I've ever had.

EleanorPC

Jul 14, 2014

We purchased our new RX 350 in June. The entire experience was outstanding. The sales representative was Richie Hughes, from introduction to leaving it was good. You were made to feel very relaxed and not pressured. The dealership was very accommadating to make your visit a pleasant one. When we're ready to purchase another vehicle, Hendrick Lexus Charleston will be the dealership and Richie will be the salesman!!!

happy lexus owner

Jul 9, 2014

Mr. Rhett wad awesome. He was friendly and very knowledgeable. Although there was one hiccup in the process, he assured me that everything was fine and kept in constant contact with me. I look forward to buying my next car from Raymond Rhett at Lexus of Charleston.

Leader77

Jul 8, 2014

Actually had a good buying experience with Hendrick Lexus, staff was friendly and easy to deal with. I think it was a win-win for both of us. Got a great used Lexus convertible. I would deal with them again.

Bob Sade

Jul 6, 2014

I have been working with Lloyd Walker ever since he joined Lexus of Charleston in the 1990s. He is straightforward, knowledgeable, personable, and a pleasure to do business with. Over the years, I've bought about half a dozen Lexuses (Lexi?) through him, and plan to keep coming back. I return not just because of Lloyd, but because Lexus is the most reliable and attractive automobile I have ever owned (that's a big number) and the Charleston dealership has the best service department I know (headed by the incomparable Darryl Fort). I could not recommend it more highly. FYI, I have never had any relationship with Lexus of Charleston other than as a very satisfied customer.

JERRY

Jul 1, 2014

This is the best car buying experience I've had in 38 years of buying vehicles. My sales person was Raymond Rhett II. He was a gentleman, very courteous and good at making me feel comfortable about the Lexus LS 460 I was buying and the price I was paying for the vehicle. The whole process was painless. I totally enjoyed talking with Raymond and getting to know him as a person. I drove from Wilmington, NC to purchase a vehicle and it was certainly worth the trip. I will buy my next vehicle from this location.

Donna "duffer"

Jun 22, 2014

Had a great experience buying my third Lexus from John Huff. He is the epitome of a great salesman.

MHDantzler

Jun 21, 2014

Lloyd Walker assisted me in purchasing my first Lexus, and I could not have been more pleased. Lloyd was very helpful in making sure everything was done to my satisfaction. I'm extremely happy with my car, and I would highly recommend Lexus of Charleston and Lloyd Walker.

Chuck L

Jun 19, 2014

After 50 years of car buying vehicles, I have to admit the this was the most pleasurable. Everyone I dealt with was Professional, courteous, and friendly. I would definitely recommend Hendrick Lexus of Charleston!

Barb Spina, Lexus Believer

Jun 17, 2014

Sam Abby and the entire staff were professional and helpful. A delight to do business with. Having purchased three Lexus cars prior with my husband Joe, I can tell you the process was not as smooth. I always thought we were getting the best in the Chicago dealershipbut, now found it was fare. I live in Virginia and have been recently widowed. I truly did not plan to buy a car on this trip to my sons. We were just looking. I have never been a big fan of the RX (know it is the most popular vehicle). The Car fwas there and the price was good. My only regret, is I will not be taking advantage of your service and I wish I had some help on operating the electronics of the car. I am bad with electronics and did not absorb all that was being told to me.Don't know if the dealer in Richmond would take the time with me, since we did not purchase the car there. Thank you for making this a comfortable experience, Barb Spina

D. H.

Jun 16, 2014

I just what to say thank you to Mike Graber and team at Hendrick Lexus of Charleston. I have never in the past years dealing with Lexus, have ever had an out standing experience like I had here. You can assure that I will spread the news about this Lexus Dealer. The follow up has been a great experience. Mike Graber and Hendricks will always get my business.

RD

Jun 16, 2014

My wife and I have bought 4 cars there in the last few years. It is as hassle free and easy as you can imagine. Mike Graber in sales is the best

Betsy Bamberg

Jun 13, 2014

I recently purchased my 3rd RX Hybrid from Lloyd Walker and as usual, it was a great experience. Lloyd was professional and knowledgeable and communicated all information to me in a timely fashion. Since 1996, I have received great service from this dealership and everyone that I have encountered has been a delight to do business with.

Mayur

Jun 13, 2014

Our salesperson Llyod Walker was great individual, knowledgable, and willing to help us with our questions any time. LLyod kept us informed of when the automobile will arrive from port, to customs, to the dealership. Everybody in the dealership were friendly and helpful.

Jerrye Scofield

Jun 9, 2014

We have dealt with Margo in the past but after her retirement we went to Danielle who took Margo's place and I must say we were left in the best of hands. She was very knowledgeable, friendly and on top of everything. I know that the service department will live up to their past performances as we go forward with this new RX. Thank you so much Danielle for a great car buying experience.

TN Couple

Jun 8, 2014

We flew from Nashville, TN to purchase a 2009 RX350. The phone calls with Jeffrey Allen after we located our RX online, until we decided to purchase it were quite candid and pleasant. From the time Mike Graber met us at the airport until we drove off the lot he treated us like we were buying a brand new, top-of-the-line Lexus. The inspection, test drive, and the complete buying process went very smoothly. Paul Southern made the financial process very straight-forward, even if he is a WVU alumni. HA. Andrew Good was the tech guru who acquainted us with all the cars features and did a great job. Overall it was one of the best automobile purchase experiences in which we have been involved.

knr3jDw

Jun 5, 2014

Last fall Lloyd Walker guide me through the process of trading in my GS300 vehicle (>200,000 miles) and purchasing a used RX330.Lloyd's assistance, patience, and advice during the selection of the pre-owned Lexus were of the same quality as if I were buying a new car.I know this to be true because he sold my husband and me a new Lexus in the past. Over the years it has been a pleasure to know Lloyd.

Bobbie Rothschild

May 29, 2014

Danielle went over and beyond the "call of duty" to provide excellent service, knowledge, salesmanship, personal attention, etc. I look forward to the same quality of service when my new car has requirements.

Lynn Ross

May 19, 2014

I am always well taken care of at Lexus of Charleston. Always a great experience. They are very professional. I have never had a problem with them in the 7 years I have been going there.

Chad

May 12, 2014

My family was shopping for a new Sedan and thought we'd try Lexus of Charleston to take advantage of their $3,500 off in-stock vehicle sale. This appears to have been a mistake. After arriving we got out of our vehicle and walked past three salesmen. After browsing around a few vehicles in the outdoor show lot for five minutes, one of them (Richie Hughes) finally decides to come ask if we needed anything. At other dealerships you are immediately greeted or within a minute or two afterwards and you certainly don't walk past three salesmen without a single one asking something basic like do you need help! It went down hill from there. We pointed out the vehicle we were interested in and my partner makes a comment about the sticker price being pretty darn high ($9,000 over invoice on an IS-250) and threw a figure to get the deal rolling because we were interested in buying that day. Instead of responding professionally with a counter offer, the salesman rudely tells us we were wasting his and our time shopping there and left to go back to his salesman ratpack. My partner was pretty infuriated by that episode as was I. We will NOT be shopping there again if we can get better service and reasonable prices elsewhere. At this point only GREEN is going to convince us to return. It'll take that dealership offering SIGNIFICANTLY lower prices than competitors to get us back in there and they will certainly not be receiving positive word of mouth from either of us.

Antonio Brown

May 8, 2014

Thank you Lexus of Charleston again!! You have earned a customer for a long time.My experience at Lexus of Charleston has been " great"! From the time I walked through the doors,I was treated very we'll.I would like to thank my salesman( Raymond Rhett II) for taking the time and providing excellent customer service in which " Lexus" prides themselves having excellent customer satisfaction. I am very greatful for my 2014 RX 350i was taken care of real good by salesman, management, and tech specialist. Thank you again and God Bless You.

Lynn

Apr 29, 2014

I "interviewed" 4 other car dealerships before buying a Lexus & found none could compare with the knowledgeable & professional experience I had with Lexus of Charleston.

Larry Back

Apr 20, 2014

This marks the second time I have leased a Lexus from this dealership. In both instances, the staff made the transaction easy and pleasant. From the customer service desk to the salespeople to Finance, everyone was professional and customer-oriented. I left with a sense of confidence that I made a sound decision.

CindyNC

Apr 14, 2014

We drove from NC to purchase our RX 350 from Lexus of Charleston. Our sales associate, Jack Frost, was very knowledgeable about the vehicle and was patient with my indecisiveness in selection. It was a pleasant, no pressure buying experience.

Irish golfer

Apr 1, 2014

We recently purchased a 2014 LEXUS ES 350 at LEXUS of Charleston. Mike Graber was our sales representative. It was an absolute pleasure to deal with a true professional. There was no pressure, just information. Questions were answered succinctly. We were very pleased with the entire experience. It is without hesitation that we recommend Mike Graber to any potential customer at LEXUS of Charleston.

5 time Lexus buyer

Mar 26, 2014

We recently purchased a new LS 460 at Lexus of Charleston, this has been our 5th purchase over the past several years. Our salesperson , Mike Graber, who has assisted us in most of these transactions, has been outstanding. He is a very professional, low key and knowledgeable asset to Lexus of Charleston and us. The overall experience with Mike , the finance director( Paul Southern) & service department have been a pleasure to deal with over the years. I would not hesitate to recommend this dealership.

Ben Legare

Mar 26, 2014

John did another excellent job assisting me in buying a 2012 Lexus. Our family has now purchased four Lexus from John, he is our "go-to" guy at Lexus of Charleston and we have recommended him to friends.

1st time Lexus buyer

Mar 22, 2014

I had a great experience purchasing a used Lexus from Jack Frost. He was extremely knowledgeable, low pressure, and patient. The technician that explained the car's functions was also extremely patient and stayed after closing time to make sure I was comfortable with everything. They also both called to follow up with me to see if I had any questions. I love my used-but like new-Lexus ES350 and would definitely recommend Lexus of Charleston to anyone.

Carolina Girl

Mar 19, 2014

I recently purchased my car and am fortunate that Danielle Hershon was my sales consultant. I was struggling between replacing my ES with another ES or a RX. She was amazing at pointing out the pros and cons of the vehicles and made me feel great about my final choice. She had more knowledge about the features of the vehicles and technology than any other sales consultant I had ever dealt with. She has followed up with emails to make sure all my questions were answered. I love my new Lexus!

happy car buyer

Mar 4, 2014

I recently bought a certified pre-owned 2008 Lexus RX 400H with the help of Danielle Hershon at Lexus of Charleston. Danielle provided an excellent level of customer service. She shared helpful advice in assisting me with the selection of the best pre-owned Lexus for me. She also really impressed me with her knowledge when explaining the car's features. Danielle really knows cars! I'm not a "car person" and Danielle's explanations helped me to understand everything from the hybrid technology to the paperwork and made me feel comfortable with the car-buying process.

RandyG

Mar 1, 2014

I wish to express my sincere pleasure with the level of professionalism demonstrated by Ms. Danielle Hershon and Mr. Jeffery Allen in assisting me with the trade-in of my other cars and the purchase of my new 2014 RX 350. Ms. Hershon was always available with answers to my questions and in making the entire purchasing process as easy and stress free as I have every experienced. This is my second RX and I can say that for the money and pleasure of driving nothing on the road today can equal the Lexus RX models, of the past and today. A true driving joy. I travel with my work and being out-of-town prior to picking up my new RX, Danielle was texting me and emailing me with updates and taking the time to assist me on her day off, which was also Valentine's Day. However, due to my arriving back home from work in Maine, and all of the snow, later than I planned, Danielle worked with me and I picked up my car the next day, Saturday morning. Her willingness to do whatever was needed was truly appreciated, and having the Service Department walk me through the features of my new car was great. I could recommend Danielle to anyone considering a purchase of a Lexus from Lexus of Charleston, she is simply the best. I love my new RX 350 Danielle, Thanks!!!!

A.Brown

Feb 14, 2014

My experience at Lexus of Charleston has been " great"! From the time I walked through the doors,I was treated very we'll.I would like to thank my salesman( Raymond Rhett II) for taking the time and providing excellent customer service in which " Lexus" had done with their vehicles having excellent customer satisfaction. Thanks.

Bonnie Yon

Feb 11, 2014

I was very impressed with Mike Graber. He conducted business with me in a genteel, professional, knowledgeable manner. He was very pleasant to work with and I was able to find a Lexus that I am enjoying very much.

Charlie & Emily Heye

Feb 11, 2014

The main reason we drive the Lexus brand is one person. We have had the pleasure of working with John Hoff for years now. He is with out peer in the car sales profession. He is a pleasure to work with and Lexus of Charleston is very fortunate to have him on their staff.

Lexus SUV fan

Feb 8, 2014

We had an excellent buying experience at Lexus of Charleston. John (our salesman) saw to it that there was no stone left unturned. I would highly recommend these wonderful folks ! They truly want you to be happy with the car and the service doesn't stop when you drive away. Phone calls and e-mails follow to make sure you are 100% satisfied with the car. Many thanks to John, Fred, Richie, Heather and Pete for your excellent service.

Mtpbabe

Feb 3, 2014

From my first call to the Salesman Raymond Rhett to inquire about a vehicle, to the Finance Manager, to Reggie Thomas in the Service Department, I had nothing but a fabulous experience! Everything went smooth, effortless and all with no stress! Now this is how I like to buy a car! Thank you all!

David W

Jan 23, 2014

Enjoyed buying a car from this dealership. No pressure, very well informed, and excellent follow through. It made buying a car a pleasure vs a hassle.

Brian

Jan 21, 2014

Recently bought my 7th car from Lexus of Charleston and this experience was as great as my first. Mr. Hoff has sold 5 of those cars to my wife and myself and we appreciate the clarity and sincerity he applies to the buying process. We have had 20 years of service maintenance with nothing but excellent experiences. We have recommended this dealership to our friends on many occasion and will do so again.

New car girl

Jan 21, 2014

I recently purchased a new RX350 from Lloyd Walker at Lexus of Charleston. From the moment I walked into the dealership and met with Mr. Walker through the actual delivery of my vehicle, everything was OUTSTANDING!!! Mr Walker was extremely thorough, knowledgeable and professional. He worked very hard to find the vehicle I wanted and was extremely fair and forthright in the pricing. All of the individuals I encountered at the dealership were great. They really care about making you a satisfied customer. It was a wonderful car buying experience! They have followed up to make sure that I am learning all the new technology on my car and have offered to have me come back to the dealership anytime for additional assistance anytime when needed. This is a terrific dealership and I would definitely recommend Lloyd Walker and his colleagues if you are in the market for a new Lexus!!

WRM

Jan 21, 2014

Our experience at Lexus of Charleston was excellent from the moment we entered the showroom until we drove away several hours later in our new car. John Hoff personally greeted us at the door and provided friendly, courteous service throughout our selection and purchasing process, including a follow up email thanking us for our business. In addition, I had forgotten to remove our CDs from our trade in. I emailed John and received them in a couple of days. Thank you John for making our shopping and purchasing experience at Lexus of Charleston enjoyable.

LeMetrios President

Jan 16, 2014

I am LOVING my car!!! Jack Frost was an exceptional partner! I refer to him as a partner, because that is how he made me feel. He worked with me (even after hours) to make sure I understood my options. I ended up walking away with a beautiful car; which exceeded all of my expectations. Lexus of Charleston (Jack Frost) has my future business and referrals!

MCB

Jan 14, 2014

In 40 years of buying cars, our experience at Lexus of Charleston was the most courteous, professional and hassle-free. Special thanks to all those who were involved especially, Mike Graber, Heather Hill and Steve Weaver.

Jean W. Oliver

Jan 13, 2014

Lloyd Walker was very good about keeping in contact with us. We had stop by in July looking for a red hardtop convertible. There were none available anywhere around the country for 2013. He kept checking but found nothing. He called me in Sept. to see if I was still wanting a red one I said yes. So he was able to order me a new 2014 one for me. He called in the middle of Dec. and said he had one. We took a ride down and it was just what I wanted. When we got there he was still busy with another customer so he had Margo Walden help us. Between the two of them the answered any questions we had. They both are excellent salespeople. We have been very pleased with their service andI am very happy with my new car

tdangerfield

Jan 10, 2014

fred was outstanding to deal with. I traded 2 cars in for one and really got a great deal and fred was so easy and friendly to deal with. I highly recommend lexus of Charleston to everyone!!!!

picky car buyer

Jan 8, 2014

Our total experience was outstanding. Our salesperson was not only friendly but very knowledgeable about the cars we were interested, quick to find answers to any questions, and walked us through the purchase process while covering all bases. Clearly, this company and it's staff want you to be happy with your car buying experience going out of the way to preserve their sterling reputation-- and they can prove it.

dukester72

Jan 7, 2014

I had an all around decent experience purchasing a car here. To me, buying a car has always been one of the most despised acts that life forces me to do, but this time was a little different. I feel like I was treated with respect and given a fair deal on my trade as well as the cost of the Prius that I was buying. Richie and the other associates that I dealt with here were consummate professionals, who knew how to keep the sales tone medium to low pressure while being positive and reassuring at the same time. The financing department also was able to get me a fantastic rate on a used car. For the first time in my life, I walked away from a car dealership feeling comfortable over the transaction that just happened. If you are looking for straight up folks to buy a car from, I would highly recommend this dealership.

Joan and Bob Ermer

Dec 30, 2013

Margo Walden is a professional and first class sales person. Over the course of the last 15 years we have purchased or leased 4 Lexus vehicles from her to include a purchase of an IS-350 by our daughter. Margo has become a friend of ours and we would not even think about buying a Lexus from anybody else. It was a wonderful experience again and I'm sure it will be in the future. Not to bestow all the accolades upon Margo but the rest of the staff that assisted in the delivery of our 2014 RX-350 were truly wonderful and knowledgeable and had the patience to walk us through the on-board computer system to the point that we truly comfortable before leaving ... we are still learning !!! Thank you Margo, Lexus of Charleston and wonderful people that make it happen.

Aking

Dec 28, 2013

Lloyd Walker and Danielle Hershon provided excellent service and made getting a new car a quick and easy process! Could not ask for a better car buying experience or more professional service!

Tony Bas

Dec 27, 2013

We recently purchased a 2010 CPO GX 460 from Lexus of Charleston. Both Mike Graber and Richie were a pleasure to work with. I would recommend them to anyone looking to purchase a Lexus. We would definitely take into consideration the professionalism encountered when considering our next vehicle purchase.

Lou Hethington

Dec 21, 2013

I purchased my new Lexus from Mike Graber in Charleston. It was the first new car I had purchased since 2001 and the process and his guidance and professionalism was impecable. In fact, without his patient and non pressured approach to helping me select the automobile, I would not have made the purchase with which I could not be happier.

Linda

Dec 18, 2013

My husband and I are repeat customers at Lexus of Charleston. John Hoff and the staff at Lexus are outstanding. The purchasing experience was made easy for us as well as enjoyable. Truly, a phenomenal dealership. We have used their service department on prior vehicles and have always been received the greatest service from warm, friendly people. Highly recommended!!

Sarah Blue

Dec 11, 2013

Mike Graber was a pleasure to work with. He was friendly, warm and knows Lexus autos! NO pressure to hurry and buy a car, no sales pitches. Just good answers to all of our questions. Mike lives very near to us, and we look forward to seeing him walking his dogs in our neighborhood. Just an aside note......we were replacing the battery in my 13 year old GS 300. The serviceman said, "Great car. You cannot kill them!" My new ES350 is our fifth Lexus, and none of them have died!

chuchu007

Dec 4, 2013

Lloyd (Lloyd Walker, Lexus of Charleston) is very knowledgeable, reliable, excellent, honest and trustworthy. I am very much happy to rate him 10 out of 5 stars (off course I can only do 5 out of 5 officially). In one phrase, he is "the best of the best". I wish he were there every time I go buy any car at any car dealer. I strongly recommend him to any customers, friends and family if ever needing a Lexus.

Sailor45

Dec 2, 2013

My wife & I went to the dealership looking to narrow the universe of used cars from which we would select a new vehicle. Richie was the rep who initially approached us and, long story short, we left with a great 2010 ES350. Richie was thoroughly professional throughout the experience: knowledgeable about his product, direct but not inclined toward pressure selling, good follow-thru but not overbearing, and an all around good guy with whom to do business. Were I to go back to the dealership for another vehicle, I would specifically ask for Ritchie. In sum, a very good buying experience.

Alilaz4

Nov 30, 2013

Danielle Hershon was very friendly, professional, and open to any questions and/or concerns I had regarding my new purchase of my RX350. I couldn't be more happy with my purchase and plan to continue to be a loyal costumer because of the great experience.

OSDANIEL

Nov 25, 2013

Mike was amazing and treated us like family! Emily in financial services and Mike worked well together to help make this experience great. Our third time!

AhmadIdris

Nov 25, 2013

Lloyd is very professional and helpful and also very knowledgeable. I had a pleasant experience at this dealership. They treat you with respect and make sure you understand everything about your car purchase. They also do not have any sales pressure tactics.

rhulscher

Nov 23, 2013

I recently purchased a 2013 RX 350 and in Oct of 2012 I purchased a ES 350 for my wife. In both instances I dealt with Mr LLoyd Walker. I find Mr. Walker to be extremely professional and attentive to all the details in pruchasing a vehicle. I appreciate his low key approach to a sale and responsiveness to counter offers. He represents Lexus of Charleston very well. In additon to Mr. Walker I find the dealership in total to be outstanding, all I have dealt with have been most accommodating and friendly. The physical plant is extremely well maintained and is most user friendly. I have no negative comments regarding Mr. Walker or the dealership.

DeniseB "beach lover"

Nov 19, 2013

My husband and I purchased our second LS460 from Raymond Rhett. He is both professional and knowledgeable and goes above and beyond to ensure customer satisfaction. Mr. Rhett answered all our questions and made sure we were completely happy before leaving the dealership. We traded in our previous car and felt we were given an excellent value on that car in order to purchase this one. I did use the repair service on our previous vehicle and it was exemplary. I can't imagine not continuing our relationship with Lexus of Charleston on future purchases.

PI Tennis Man

Nov 15, 2013

Best buying exerience ever! Dealer was friendly, upfront on all prices, explained all charges and features without any pressure. Mike Graber was knowledgeable on product as well as comparisons to other cars. No pressure to buy or close a deal on a schedule. Was able to search inventory quickly to identify other available cars and did not try to influence us to buy off lot. Overall - Great Customer Service!!

stahly46

Nov 15, 2013

This is the first time that I bought a pre-owned Lexus. Jack Frost treated me like I was purchasing a brand new automobile. The certified vehicle was in excellent shape, and I feel that I got a fair price for my trade-in. Jack was very attentive to detail, washed and gassed up the vehicle, and I was out the door the same day with the completed transaction. Emily, financial manager, informed me of all the available financial, service contracts, and extended warranties, and very efficiently handled the paperwork. I never considered any other dealership than Lexus of Charleston when it came time to purchase a car. Thanks Lexus and associates for the experience, which was beyond my expectations.Greg Stahly

Gladys

Nov 12, 2013

Thanks Danielle and Margo for the great service you provided. I love my 2011 Lexus RX350. Lexus of Charleston is a Top Notch Dealership!!! I will be happy to refer my friends and clients to your Dealership.

bsrmkzy

Nov 10, 2013

Purchased a pre-owned Lexus 430 from Mike Graber at Lexus of Charleston. Mike did a fantastic job of being sure that the car met my expectations. I have never purchased a car where the dealer filled the gas tank before delivering the vehicle. The car was washed and detailed and even though used, it felt like a brand new car just off the showroom floor. The whole car buying experience was something different from my previous car purchases at other dealers. I would highly recommend Lexus of Charleston and Mike Graber to anyone looking to purchase a new or used vehicle.

Mps1110

Oct 26, 2013

This is my first experience with Lexus, and I have to say I am very impressed. David was very attentive, listening to what I was looking for in a new vehicle. I looked all over town and test drove Mercedes, BMW, Audi, and found myself returning to Lexus of Charleston. My main requirements were comfort, safety, reliability and mpg. David took these considerations into account and suggested the ES350. After a test drive, I knew that his recommendation was on point. I never felt pressured, and after doing some research, found that I received a fair price on the vehicle. I would not only recommend Lexus of Charleston, but David Mills as well. I love my new Lexus!

Eddie O'Neill

Oct 24, 2013

I really enjoyed working with Mike Graber. He listened to what I wanted and made it happen. he was easy to talk with, no pressure sales, and he was there to answer all of my 10,000 questions. He's a very nice guy, great salesman, and I look forward to saying hi when I go in for my routine service. Thanks Mike.

lultho843

Oct 13, 2013

My name is Lulu Thomas-Straub from Myrtle Beach. I purchased a 2013 RX350. This is the fourth RX I have purchased from Lloyd Walker and Lexus of Charleston. Lloyd is a wonderful person and a very knowledgeable salesman. I was very nervous about trading my 2005 RX 330, because I loved it so much. The car I drive is very important to me. I did not think I could love my new car as much as my old one, but I love it more. Lexus has made some outstanding upgrades to the new model. I want to thank Lexus of Charleston for being such a professional and outstanding dealership. They continue to stand above all the other dealers. I want to thank Lloyd for caring and attending to all of my needs and wants. It's great to call Lexus of Charleston and know that Lloyd is still working there. I hope he will be there when I come back to buy my next RX. Thanks so much Lexus of Charleston and especially thanks to Lloyd, whom I consider a long time friend just from buying a car.Special thanks to Jeff for helping with our financial aspect of the deal. He was very friendly, knowledgeable and helpful.

melaniefields

Oct 11, 2013

After perusing the Lexus of Charleston website, I entered contact information and was very quickly contacted by the appointment setter for Lexus of Charleston. She was professional, friendly, and informative, helping me realize I was ready to purchase my first Lexus. I very much enjoyed working with Lloyd Walker and was sold on the Lexus product when he told me has been with Lexus of Charleston for 20 years because he likes the product and the organization; this spoke volumes to me. Jeff Bast made the financing an ease and informed me of the other available options that could be included in the financing, i.e., warranty. For as long as I can remember, I have loved the body style of the RX and am so thrilled to finally be a proud owner of the Lexus product. Lexus, but most importantly, Lexus of Charleston has a lifetime customer. Thank you for making the experience a joy!

hardin2

Oct 9, 2013

First of all me and the wife were visiting from spring lake, NC celebrating wife's birthday not expecting to buy a car especially because we came down in a rental, we both decided to look for the Lexus dealership just to kill some time, I GPS the dealership and we found it with no problem, once we arrived we were approached by Sam which greeted us in a very warm gentle professional way, he allowed us to test drive several SUV which was the RX class models and was very patience with us, after driving the SUV's my wife was not satisfied with any of them, Sam said that well it looks like you probably want be buying a car today and gave us his card to stay in touch and come be if possible to do business when ready, we then started looking at the GS 350's and my wife saw one that was out of our price range and wanted to test drive it anyway, once took it for a ride she fell in love with it, so when we returned to the lot and we got out Sam said lets go inside and look at some numbers because we had just come out of a chapter 13, we sat there and prayed that all would go well and the next thing we knew was Paul coming to get us to come to his office and cut a deal with the GS 350 2011 and he did, we were totally blown away, my wife actually cried because of the good news that we were about to become proud owners of the vehicle that she always wanted as far as a Lexus, we can't thank Sam, Paul, and Greg enough for all the love, professionalism, respect and just genuine customer service that we received, it overwhelmed us and it was the best birthday present that my wife ever received since we been married for 24 years, thank you all for helping us purchase our vehicle which we are very satisfied with and loving every minute of driving it, this has been a life changing experience for us, GOD BLESS you all and I pray that GOD will BLESS everyone that played a part in helping us by making our dreams come true.

Michael Young

Oct 5, 2013

Lexus of Charleston is a top notch organization. I was treated very well from the first contact to the final financial contract. Jack Frost was my sales person and would recommend him highly.

ccosta

Oct 3, 2013

Dave Mills is a low key, professional salesman. He never makes you feel pressured but rather he is there to help you through the process. I had a car that I was giving to my daughter after my purchase and he was kind enough to assist me in getting the car spiffed up before The transfer. It was great doing business with Dave he went above and beyond just making the sale. I would happily refer others to Dave for a Seamless auto puchase.

gibson119

Oct 3, 2013

First time buying a car, also first time buying a Lexus ,met almost everyone working at the dealership, lots of smiles and so willing to help, had to try almost every car on the lot, some more than once, John was great , he answered all my questions ,and, spent a lot of time with me, it made for a happy experience.Love my ES350

mdebiasi

Sep 30, 2013

The process of acquiring a new car can be intimidating to even the most seasoned shopper. David Mills at Lexus of Charleston actively involved me in the entire process and he was very careful to guide me in the prioritization of what I needed in a car, what I wanted in a car, and what the decision points would be. All auto purchases involve tradeoffs and by the end of the decision process I felt that I had the vehicle that had the fewest tradeoffs and was in the price range that made me comfortable. I had no buyers' remorse because the car I bought was the right car for me, at the right price. The Finance and Insurance Manager, Paul Southern, worked extremely hard to make sure I had every financial tool at my disposal and I did not wonder if I got the best deal. He was very open about the financial elements and was willing to try multiple comparative scenarios. I know I got the best deal.Lexus of Charleston understands that the time spent with the salesperson is intense and very focused, but that in fact the Service Manager and his staff will become very important going forward. David Mills made certain that I was comfortable in the service department, introduced me to key employees, and gave me an overview of what I could expect when the car needs servicing. The service experience is what often determines long term loyalty and David made sure I would be as welcome and comfortable in the Service area as I was in the Showroom.I purchased the CT200 Hybrid. This car is really quite remarkable. The fuel economy ratings are real and it runs on regular gas. There is ample "quickness" to the car, it is very nimble, has a sharp turning radius, and quite comfortable. Originally I did not think I would want the NAV system but now I would not buy a Lexus without it. The voice recognition commands are simple and effective. The NAV gives timely and accurate advice; no more going past the intersection that you wanted to turn onto. I decided to lease this vehicle. I believe that state and federal laws are going to make it essential that cars take over distracting tasks such as viewing GPS and texting, as well as augmenting human factors such as braking and lane changing. For that reason I know that in 36 months the technology will have advanced and I will be in a good financial position to take advantage of that in a new Lexus.Well done David. I am a satisfied customer and am enjoying running around town in a car that fits into parking spaces, that uses little fuel, that has lots of pep, plenty of storage, extremely safe, lots of gadgets, and a really sporty and cool body (the car, not me!).One last point. David Mills was low pressure, very informed, and always professional. He was prompt for our appointments and responded to my requests and questions. I believe that this is the culture of Lexus of Charleston.Before I left with the car a specialist had spent almost an hour showing me every feature and setting up preferences. This was done in a designated area that was comfortable, not in a hot parking lot. Since this was my first hybrid there was a learning curve but by the time I drove off the lot I felt great.

Peggy Harris

Sep 27, 2013

Had a fantastic experience with John Hoff, Matt (the guy who taught us how to use all of the ridiculous technology) and the staff at Lexus of Charleston. We were in no hurry to buy and car and John was patient, informative and accurate with all the information he provided. I really did try to shop the business...I seriously looked at other ES300h models (on-line) in New Jersey and Arizona. But in the end, there was a negligible savings for a car that was sight unseen and not a lot I could do if I had an issue down the road. I drive a lot so the 40 mpg is much appreciated. The air-conditioned seats are awesome, too!

tam00tam1

Sep 27, 2013

Richie was a Great salesman.... No pressure, letting us take our time to make a decision. He was Very informative about all our questions, and that a Plus. Went there looking for a GS 350 and walked out Happily with a LS 460... Thanks Mr. Hughes and the Lexus of Charleston Team!!!!

Dr Tom

Sep 26, 2013

Traded in my CT 200 after lease was up. The experience was seamless with minimal out of pocket expenses. Everyone went out of their way to make the experience pleasurable as well as informative. The tech rep. spent 1 hour with me going over all the new features, paired my phone and apps with my new car. I appreciated that. He also gave me his personal cell no. if I had issues at my house! Very happy with Mark Gruber, my salesman and the rest of the team!

Michelle

Sep 20, 2013

After searching online for a vehicle that matched my lengthy list of must haves, I settled on a Lexus that I found at Lexus of Charleston. They were very helpful when I called. Upon my arrival at the dealership, Danielle assisted me. She was professional, knowledgeable and knew the features of the car well. The process was hassle free. I'd highly recommend Lexus of Charleston.

Jim and Joan

Sep 19, 2013

Dave Mills sold us our LS460L and it was the best car buying experience we have ever had. We were back at the dealership for service on the LS and my wife saw the RX350 and we ended up buying one. Now I guess we are a "LEXI" family, (or is it a lexusessss family). Dave is a fantastic individual doing everything he can to help and NOT PUSH for a sale.We live 2 1/2 hours from Charleston in Florence, SC but I would never think of buying anyWHERE else or from anyone else. If Dave leaves and goes to greener pastures I will follow him. Bill Fergusion, in the service area, I would hire away from you in a skinney minute if I still had my companies. His "Customer relationship" makes your dealership SHINE and your customers become loyal like myself. My wife loves to go with me as she loves the chocolate cookies.

Ueberroth1

Sep 10, 2013

This is the 3rd Lexus that I have purchased from Margo Walden at Lexus of Charleston. This experience is always professional and executed flawlessly. This year the added benefit was the wonderful technical knowledge of Danielle Hershon. Danielle walked me through all of the new bells and whistles, set up my BlueTooth and made sure that I felt comfortable with all of the new technology. What a wonderful addition to the new car buying process. Big thank yous to Margo and Danielle.

John L.

Sep 9, 2013

The main reason for my rating is due to my salesman, John Hoff. John was friendly, knowledgeable, and extremely patient. I visited the dealership to look at cars on a weekend (I travelled from out of town because we don't have a Lexus dealership where I live), and didn't return to get a car until the next weekend. During that time, I bothered John with many questions and requested a lot of information. I was leasing an RX 350 and wanted to make sure I had all the details and figures straight. John answered all my questions quickly and supplied me with all the information I needed quickly and efficiently. I'm sure I put his patience to the test, but he was wonderful and patient. I recommend him highly. I also had a wonderful experience with Emily Grubisich, the Financial Services Manager. She was very friendly and made the task of all the paperwork and red tape as enjoyable as possible. I will also mention Matt Murphy, the Lexus Technology Specialist. Matt took good care of us on the last leg of our car-buying experience. It was his job to give us a hands on lesson on all the features on the RX 350. He was extremely friendly and knew the car very well. He made himself very available to any questions we may have and we felt very comfortable with him.

ann.guerra10

Sep 7, 2013

Doing business with Lexus of Charleston was a pleasure. Mr. David Mills was exceptional in his knowledge, helpfulness and in all dealings procuring my new (pre certified used) vehicle. I would definitely recommend Lexus of Charleston and Mr. Mills to anyone.Thank you you all for a great experience.Ann Guerra

Richard W. Rieger

Sep 3, 2013

I first purchased a 2007 ES350 with the able assistance of John Hoff. Most recently I acquired a 2013 ES350 again with John's help. On both occasions he made the entire process--from beginning to end--more than satisfactory. He was both courteous and very professional in his dealings with me, including an absence of trying to pressure me into a purchase. He simply gave me the facts, answered my questions, offered advice when requested, and was quite patient throughout the process on both of my buying occasions. But, above all, he is a gentleman. Both the Financial Services Manager, Emily Grubisich, and the technician, Matt(?), who familiarized me with the features of the new automobile were quite competent and helpful.

buckshotzel

Aug 29, 2013

Although I was very pleased with all aspects of the expereince key to the experience was the good work and follow-up by Sam Aby.

Alan J Biller

Aug 27, 2013

I bought my first Lexus in1995 from Margo Walden. Almost 20 years later I am on double digits on vehicles bought with Margo and Lexus of Charleston. From my first experience20 years ago to today there is no finer sales associate, service department and dealership than Lexus of Charleston. The people at the dealership treat you with respect and our truly sincere in making your vehicle buying and service experience comfortable but personable. I highly recommend anybody within a close drive to Lexus of Charleston to go and experience what I have been accustom to for close to 20 years.

David G

Aug 22, 2013

I purchased a preowned IS250 here two weeks ago and had a great experience. Mike Graber in the sales department was friendly and professional, without pushing too hard to try to make a deal but at the same time pointing out everything I would want to know about the car. Once I had decided on the car, the sale itself was seamless and financing (done by Paul Southern, also excellent) was a breeze. I would definitely recommend anyone to this dealership and these gentlemen in particular.

markt3

Aug 22, 2013

This was my second leased Lexus from Lexus of Charleston. Both times I worked with Margo and Danielle. Two more professional sales employees you won't find anywhere.

ekshuler

Aug 21, 2013

We had a very pleasant experience buying our very first Lexus. Sam Aby was helpful, knowledgable, and very patient with the many questions. The entire staff that we had contact with was also friendly and helpful.

Michael M.

Aug 14, 2013

My wife and I had the distinct pleasure of working with Raymond Rhett II to purchase our 2013 Lexus IS 250. We had not planned on buying a car at the time, however, we were forced into the market when someone hit and totaled our 2010 edition of the car. Raymond was simply wonderful. He was patient as we tried both new and used cars. Gave us good counsel on what to look for. Understood as we "shopped" for deals around the state -- and as we did my wife and I kept commenting to each other that we sure hope it worked out at Lexus of Charleston because so very much enjoyed working with Raymond and wanted him to have the deal. As it worked out, we ended up buying a car that had a bit more equipment than we really wanted / needed, and it cost a bit more than we planned on paying, but Raymond had worked hard to accommodate us it was more than a fair deal. Best car buying experience ever.

mrmeacham

Aug 14, 2013

My wife and I had the distinct pleasure of working with Raymond Rhett II to purchase our 2013 Lexus IS 250. We had not planned on buying a car at the time, however, we were forced into the market when someone hit and totaled our 2010 edition of the car. Raymond was simply wonderful. He was patient as we tried both new and used cars. Gave us good counsel on what to look for. Understood as we "shopped" for deals around the state -- and as we did my wife and I kept commenting to each other that we sure hope it worked out at Lexus of Charleston because so very much enjoyed working with Raymond and wanted him to have the deal. As it worked out, we ended up buying a car that had a bit more equipment than we really wanted / needed, and it cost a bit more than we planned on paying, but Raymond had worked hard to accommodate us it was more than a fair deal. Best car buying experience ever.

Teresa Caloca

Aug 12, 2013

I just purchased my fifth Lexus from John Hoff at Lexus of Charleston.That says a lot when you keep going back for more.I guarantee the brand,John Hoff and Lexus of Charleston.Couldn't ask for a better experience.

calocat

Aug 12, 2013

I would like to proudly say that I have been purchasing the Lexus brand at Lexus of Charleston since 2006.John Hoff has been there for me every time I have made a purchase.I might add that I have purchased five Lexus vehicles from John and Lexus of Charleston.Each visit has been an absolute pleasure.Almost like visiting family.They are so accomadating.John Hoff is top notch.He is extremely knowledgeable and helpful.Very fun to work with.These days that is a high compliment as many people find it a not so nice event to visit some dealerships.I tell everyone I know that John Hoff and Lexus of Charleston are well worth the visit.Not to metion the Lexus brand is the best I know of.Thanks again to John.Also would like to mention that financing is a great experience with Paul Southern.Enjoying my 2014 IS 350 F Sport !

Landon B

Aug 10, 2013

Drove another car to compare but ended up buying the original one I had chosen. Mine was a Certified Pre-Owned ES350. Came with a 100,000 mile warranty (had 20,000 miles on it) for 3 years. I extended it to 5 years for a nominal fee. My next Lexus will definitely come from Lexus of Charleston. Thanks again Richie and the rest of the team I met. They introduce you to everyone... : ) Oh yeah. Nicest showroom in SC guaranteed!

LandonB

Aug 10, 2013

Best experience at a "Car Dealership" ever! Searched online for the car I wanted. They had it. Drove 2 hours from Florence, SC. Well worth it. Drove another car to compare but ended up buying the original one I had chosen. Mine was a Certified Pre-Owned ES350. Came with a 100,000 mile warranty (had 20,000 miles on it) for 3 years. I extended it to 5 years for a nominal fee. My next Lexus will definitely come from Lexus of Charleston. Thanks again Richie and the rest of the team I met. They introduce you to everyone... : ) Oh yeah. Nicest showroom in SC guaranteed!

bsimpson_usmc1

Jul 26, 2013

Had a great experience at Lexus of Charleston, Dave Mills was an exceptional sales representative. I would recommend him and this dealership to anyone. Keep up the good work.

David

Jul 9, 2013

I recently purchased a certified pre-owned from Lexus of Charleston and Richie Hughes. It was the best car buying experience I have ever had. There was no pressure, they answered all my questions and let me take my time in thinking through my purchase. The car was a great value and the level of costumer service was exceptional. I would highly recommend Lexus of Charleston.

Thomas Rogers

Jul 9, 2013

Wenr to dealer for 20K service on our 2011 ES350. Left with a new 2013 ES 350 with all the extras we wanted. It was an easy transaction made especially pleasant by Ramond Rhett our salesaman. Although we drive about 200 miles round trip to the Charleston dealership it's worth the effort.

2time

Jun 25, 2013

We purchased our pre-certified LS460L from Lloyd Walker on recommendation of our financial advisor, who lives in Savannah, GA. We found Lloyd to be very low key, helpful, and an easy person with which to work. We were able to work with him to negotiate a price that was to both our advantage. When we are in the market to replace this vehicle, we will definitely call Lloyd. In addition, it was a pleasure to meet Margo Walden.

Pamela

Jun 21, 2013

What a wonderful experience to purchase a car and not have to jump through hoops. It was a pleasure to work with Mike Graber and his team at Lexus of Charleston. Wanted a certain color which was not on the lot and Mike was able to find the car on the same day. Thanks a lot for all of your assistance. Hope you are still with Lexus of Charleston when it's time to trade up again.

craftygator

Jun 21, 2013

We recently leased our sixth Lexus - needless to say we enjoy and appreciate the Lexus vehicles. Enjoying the car is one thing, but quality of service - both while purchasing a car and post-purchase - is what keeps us returning to the dealership. Our first three Lexus cars were purchased while living in Cincinnati, so fifteen year ago when we entered our relatioship with Lexus of Charleston, we didn't know what to expect. The last two vehicles were purchased with Margo, and our experience has been extraordinary. She is informative, helpful, and honest - a great combination whenever making a major purchase! The addition of Danielle to her team adds a technical expert, especially helpful with the "over 50" crowd! Our service experience continues to be positive and pleasant. Each technician has been easy to work with, and most helpful with the needed maintenance and loaner cars available each time we bring the car in for service. Thank you, Margo, Danielle, and every member of the Lexus team for making our Lexus experience so wonderful!

RobLowe

Jun 18, 2013

The typical 'used/pre-owned' car buying experience is probably somewhere between terrible, and needles in your eye. In an industry that is seemingly full of hard selling, cheap suit type sales people, it's refreshing to see that Lexus of Charleston has its act together. I walked in on a Saturday, unsure of what I even wanted to look at. Danielle Hershon did a fantastic job of listening to what was on my mind, and directed me to the appropriate options. The amount of knowledge that she had was really impressive. I don't know how anyone can remember so much about so many different individual cars. Mind boggling. She also did a great job hanging on while I test drove an is350c and sped around corners/highways...parking lots. She is very easy going, engaging, friendly, and extremely professional. She also laughed at my dad's terrible jokes. Hats off!When we came back on Monday to give it another spin, she carved out some time so we could get any other questions answered, and then scheduled another time later that day so we could take care of all the requisite paperwork. I really felt that the entire team came up to bat. I was introduced to the people in service, other sales people, the GSManager, and even the prior owner of my soon-to-be car. Service after the sale has been terrific. Danielle has been very thorough in making sure all of our items on our punchlist were taken care of, follow up emails, letters...etc. Couldn't have asked for a better car buying experience.One thing that also bears mentioning is that my family has been getting their cars serviced at Lexus of Charleston for the past 7 years. Even though they purchased their cars out of state, they have never had a customer service ssue, and really felt taken care of all these years. This goes a long way. A new car is one thing. But when as that car ages, gains a lot of wear and tear on it, and needs repairs beyond routine maintenance: It's good to know that you will be taken care of. Thanks!

April

Jun 6, 2013

My husband and I drove three hours from Aiken to Charleston to buy this GX 450 Lexus and it was well worth the drive......Richard was a great guy and salesman...the service was great, no problems and no pressure at all...We absolutely love this SUV and the color...claret mica......we will definitely recommend Richard Hughs and Lexus of Charleston..... Thank you for such a great experience

Amyleftis

Jun 5, 2013

This was the second car we have purchased from Lexus Of Charleston. We were fortunate enough to meet with Margo Walden during our first trip to the dealership. She was welcoming, knowledgeable, and friendly. When it came time to purchase another Lexus we called Margo. Another great experience! She is confident in her product, therefore she is not pushy at all. Our buying experience was a positive one.

cphcph60

Jun 3, 2013

I've been coming to this Lexus dealership for many years. This is my 3rd Lexus. Danielle Hershon was so very helpful in assisting me with finding the perfect IS250 C. Her knowledge of the vehicle was superb. The sales process was fast and efficient. I love the car.

rrupteg

Jun 3, 2013

Our experience with the dealership was impressive. We had made an appointment to look at some cars, and the salesman, Jeff Bast, was ready to work with us. Everyone we met was friendly and presented a professional appearance. The entire dealership building was impressive. There was a good selection of RX350 vehicles, and Jeff was cordial and helpful. He also filled out all the paperwork and carefully talked us through the procedure. We have had the vehicle for just over a month, and we are enjoying it. This was a little more than I could afford, but it was a gift to ourselves to celebrate our 50th wedding anniversary.

MMuse

May 31, 2013

I recently purchased a 2011 Lexus RX 350. This is my second RX purchased from Lexus of Charleston in the past 10 years and every time I visit the dealership, I am always amazed at the quality of service and exceptional customer service. Richie Hughes made my most recent purchase a most enjoyable one. I would highly recommend anyone looking to purchase a Lexus to seek out Richie for a great buying experience.

Tljaxx

May 22, 2013

We recently purchased a 2010 Lexus 450h from this dealership. It was without a doubt the easiest car purchase we have ever made. We knew exactly what we were looking for and contacted several dealerships by email initially. Although this dealership was a 5 hour drive for us, it was the only one that was willing to discuss price with us up front. Heather responded to my inquiry by email initially and then later we talked by phone. We were able to come to reasonable terms and had an agreement before we ever left home.When we arrived we met with Richie. He took us for a test drive and answered all our questions. He was very friendly in a low key casual way and there was no pressure to purchase. When we decided that we wanted to buy, he introduced us to Jeff who handled the paperwork. Jeff clearly explained the extra warranty options available to us without pressuring us at all to add to the pre-negotiated price of the vehicle. After that we headed to the car for a lesson in all the technology. I really wish I could remember the young man's name who helped me link my smartphone to the car and pre-set my driving options. Nice kid, very friendly and patient.It wasnt until I got home that I realized we didn't have a copy of the paperwork Richie did for us showing that the dealership would assume responsibility for a minor paint touch up we requested. I dreaded calling as truthfully we had already purchased the car and there wasn't much we could do about it after the fact. Reluctantly I emailed Ritchie to request a new copy. He called, apologized for the oversight and promptly sent me a new one!It's not fair to say there were no surprises when we purchased from Lexus of Charleston. There were plenty of surprises. And they were all good. We got exactly what we wanted at a very fair price. Without any of the hassle we have come to expect when buying a car. Kudos to Lexus of Charleston! Everyone we met was friendly and did a great job!

GaryMcGraw

May 21, 2013

Mr Hughes was professional; knew his business; and extremely friendly. What a perfect combination ! It also is a benefit to be selling the Lexus RX350 which seems to be an exceptional automobile..

abnnick

May 19, 2013

My family and I love the 2013 RX 350 ... smooth comfortable ride. Morgan Saul did a wonderful job helping my wife and I during the entire car buying process.

Rmokrynka

May 19, 2013

I have purchased several vehicles over the past 15 years. The sales staff especially Pat Welsh have been outstanding. Their primary concern is for the customers comfort and enjoyment in the purchase of a new vehicle. Their followup after the purchase has been consistent with their goal of being sure the customer is completely satisfied. I would highly recommend Lexus of Charleston for your next purchase.

LaurieRx350

May 18, 2013

Morgan was great throughout the entire process. Perfect delivery from Morgan. Made sure I knew how to operate every single option. Thanks Morgan, hope to see you again when I "trade up", I will be a Lexus owner from here on out. I love my 2009 Rx 350!! Thanks again for everything =)

linabinett

May 17, 2013

Morgan was great throughout the entire process. Perfect delivery from Morgan. Made sure I knew how to operate every single option. Thanks Morgan, hope to see you again when I "trade up", I will be a Lexus owner from here on out. I love my 2009 Rx 350!! Thanks again for everything =)

bradleya

May 15, 2013

I bought my wife a 2010 Lexus RX last week. Dealing with Richie Hughes was such an easy process. He made it easy and relaxing to buy the car. I would recommend him to anyone looking to purchase!

91040751

May 13, 2013

i purchased a RX350 and the AC went out at 50,000 miles. It was an unfortunate situation that was handled perfectly by Darrell Fort. I gave high ratings based solely on his efforts. He is that dealership's greatest asset.

Michelle J

May 8, 2013

I haven't purchased a vehicle in 13 yrs and I am so glad that I chose Lexus of Charleston. Amazing staff and outstanding customer service.

Nyrican154

May 8, 2013

I would like to thank Richie Hughes for making the car buying experience not as stressful as it can be. His professionalism and courtesy put a Big Smile on my face and I can't thank him enough for that. The finance dept, Service Department, and Management were all amazing. Thank u Lexus of Charleston for making this Lady a very satisfied customer!!!!!

lpogden63

May 7, 2013

Lloyd Walker was great to work with during my recent trade. He had also helped with previous lease that we traded. Very knowledgeable and helpful.

D. Gildon

May 6, 2013

After a purchasing from Lexus of Charleston on a Saturday. I left the dealership "after" 6:30pm that night. I incidentally traded in our 2008 Impala with over 90000 miles. There was a small lien under $4400 on the vehicle, with a monthly payment of $140+. After further evaluation of the contract my spouse and I realized it was better to keep our trade. The dealership had only given us $550 credit in the deal towards the trade, since they were paying off the "small" existing balance. Actually they were benefiting more from the trade in, then we were. They were going to turn around and sell it to a wholesaler for a lot more. That next day Sunday after the purchase; knowing the dealer were closed we left voice mail messages and emails to both the finance specialist Emliy Grubisich and salesman Sam Aby. Sam later called us back at our home and informed us that we would have to "rewind" the deal and he would hold the keys for us that following Monday morning. He also stated that he would call us around 10am that morning after his Monday morning meetings. Instead we received a call from Emily staying that the deal had been finalized and the trade vehicle was sold over the weekend to a wholesaler. REALLY?! Last thing I remember she was telling us she was going to try and get us a waiver on the difference between 2 of my credit score readings; but that she was almost positive that it would get approved later that next business day. She also had me sign a statement that if it wasn't approved, I would have to return the car. She also stated that the stipulations with Lexus Financial Services is "not" to have two vehicle loans open at one time. Again, REALLY?! My spouse up until a week prior had 2 vehicle loans for 5+ years. And multiple others for years past due to signing for the children. After listening to a multitude of excuses. We ask to be transfer to the salesman that later called us back. First he stated the deal had not been submitted. When I informed him that Emily had stated everything was already a go, he then said he really didn't know. He also recanted his story and said the vehicle was sold on Saturday. REALLY?! Then why did you tell us on "Sunday" that the deal could be rewind and you'll grab the keys to our trade first thing Monday. After requesting to speak with the GM the salesman stated, he'd have the GM give us a call. It's been over 4 hours and "no" call. I personal called Lexus Financial Services and spoke to a loan specialist that informed me of the various stipulations based on you credit score and that having 2 vehicle liens was "not" a deterrent. She stated she "never" heard of such a thing. The moral to this is, sales is exactly that a "sale"! No integrity or honest is required. Once you sign on the dotted line all the smiles and demeanors are exhausted. Don't be bamboozled or let your anticipation of your car purchase cloud "your" judgement. Ask the important questions and get your answers in "writing"! Now my next concern is the "verbal" promises made in following up on the new purchased vehicle. I'm sure I'll be giving you an update on that, soon! Remember "your" interest is not their concern. Its all about the "sale". You must realize the sale traps, and not fall victim to their snares. What an "eye" opening, and 1 in 9 vehicle purchase experience!

Jarret Hudson

May 6, 2013

This was second purchase from Lexus of Charleston and it was just as great as the first. They did a wonderful job and made purchasing a vehicle a wonderful experience.

tscarlette

May 6, 2013

I have purchased three RX350 since 2008. I have found John Hoff to be very knowledgeable and very eager to insure your purchasing experience is satisfying. John makes sure you understand every avenue available to purchase the Lexus product line you are interested in and takes time to walk you through the process, answering every question while making you feel comfortable. He is customer service extraordinaire. John's professionalism, smile, wit, friendliness, knowledge, and courtesy make him a great asset to the Lexus of Charleston team. Our experience with Paul Southern, financial guru, has always been very satisfying. He is very personable and takes the time to insure you understand all the paperwork involved with the purchase.Lexus of Charleton is a great dealership to work with from sales to finance to service -- GREAT EXPERIENCE.

BernardCornwell

May 4, 2013

This was the third car I've bought from Lexus of Charleston, so plainly I was satisfied the previous times or I wouldn't have returned, and once again I was impressed by the efficiency and friendliness of the dealership. Sam was a pleasure to deal with, he could not have been more helpful; he supplied exactly the vehicle we wanted and made the whole process easy. I'll be back!

gene1234

May 2, 2013

Mike is extremely knowledgeable, answered all my questions regarding the 2013 RX 350 vs. the 2011 RX 350 & the new electronics on the 2013 RX 350. This is the second car that I have leased from Mike. The dealership is top notch - first class.

wjlouisjr

May 2, 2013

Mike Graber is the provided the BEST vehicle sales experience, EVER. Mike displayed a true sense of commitment and professionalism during the car buying process. Thank you Mike

jjlombardo

Apr 30, 2013

I had looked at many hardtop vehicles over the past few months, I really hadn't had decided on a particular make, but when we stopped by Lexus of Charleston saw some good prospects. But dealing with salesman has always put me on the defensive. That was until we meet with Richie Hughes. The first thing said was take a look around and if you need anything Ill be standing here to answer any questions. Not much said but a relief from a high pressure salesman. And we did have questions and they were answered quickly and professionally. We knew pretty much that Richie was there to help out not to pressure. After working with him for a short time, we settled on a price and I got to drive my new (used) IS 250 C convertible off the lot. Thanks for the ride.

JoannSchanen

Apr 27, 2013

My husband and I were at the beach and decided to ride into Charleston so that I could look at the new cars. Although I had not looked at the current models, my husband had been checking them out when he took my car in for it's regular service. I have to say that we had no intention of buying a car that day since I expected to probably go to the dealership closer to our home for the actual purchase. However, we met Ritchie while we were visiting Lexus and though he was not a high pressure sales associate, he had lots of information and experience to aid us in making our decision to buy that day. Ritchie has been very supportive and attentive since the purchase and I appreciate all the ways that he accommodated us. I would highly recommend this salesman to anyone that hopes to have any dealings with Lexus of Charleston.

mmcteer

Apr 19, 2013

Two staff members, Pat Welsh. Sales, and Paul Southern. Finance gave outstanding service. They both are extremely knowledgable in the sale of the EX350 but even more, spenting considerable time working to obtain the best deal for me. They were extremely honest which I feel is so important in establishing trust between all parties. I have bought many automobiles in my life time and this sale has to be in the top few.I highly recommend this dealership and especially Pat and Paul!!! I have owned Towncars, Mercedes, Lexus, and other luxury autos...but I think Lexus is the best in value, driving satisfaction, and cost of operation. Their service dept is very efficient, courteous and reasonable cost.Paul M. McTeerCharlestonVery satisfied customer.

Mike Baker

Apr 18, 2013

Lexus of Charleston provided a satisfying purchasing process. I actually traveled from Houston to Charleston to purchase a Lexus due to the dealership's pricing & selection. Both John Hoff (primary person that I dealt with) as well as Dan Zarrillo (pre-owned mgr) went out of their way to insure that the purchase of our Lexus met our expectations. I was very impressed with the professionalism & competency of everyone that I interfaced with at the dealership. John Hoff in particular patiently answered all of my questions & made me feel comfortable with the whole process. He also did a great job of following up after the sale to insure that any remaining items (tags, registration, etc) were addressed quickly/completely. Kudo's to Lexus of Charleston for going above & beyond to have a satisfied customer !!

MikeBaker8715

Apr 18, 2013

Lexus of Charleston provided a satisfying purchasing process. Both John Hoff (primary person that I dealt with) as well as Dan Zarrillo (pre-owned mgr) went out of their way to insure that the purchase of our Lexus met our expectations. I was very impressed with the professionalism & competency of everyone that I interfaced with at the dealership. John Hoff in particular patiently answered all of my questions & made me feel comfortable with the whole process. He also did a great job of following up after the sale to insure that any remaining items (tags, registration, etc) were addressed quickly/completely. Kudo's to Lexus of Charleston for going above & beyond to have a satisfied customer !!

Jerry S.

Apr 9, 2013

My wife and I recently bought a pre-owned Lexus SUV. Michael Graber was our salesman and we had an excellent experience. Michael was great to deal with, very friendly, knowledgeable and did everything possible to make this an easy process. Will definitely recommend the dealership and Michael to friends.

RF

Apr 8, 2013

My wife and I recently purchased a 2013 Lexus RX350 from Lexus of Charleston. We worked with Mr. Raymond Rhett and we were very pleased with our purchasing experience. Mr. Rhett was very patient and helpful with respect to showing us the many features of the RX350, taking the time to allow us a test drive and finally helping us to settle on the options we felt would meet our needs. A very pleasant gentleman to work with. Once all the purchase paperwork had been completed we were led to our new car. The product turnover was handled very nicely. The car had been well prepped with the exterior and interior of the car spotless. My wife and I were then given a thorough review of the operation of the vehicle's Enform system and other general operating features. This was done one on one in the car cabin so all of our questions were answered. The young gentleman who provided this review was very well mannered and encouraged us to call him in the event we had any new questions that didn't occur to us at the time. It was a thorough review. Lexus of Charleston is a very well appointed car dealership which should make future maintenance appointments a more enjoyable experience.

kcound

Apr 8, 2013

I had the pleasure to work with Heather Hill in looking for the specific vehicle we were interested in and working towards an acceptable price point. Coming into the dealership, we were assigned Danielle Hershon (someone remembered I wanted to work with a female!!). Danielle's knowledge of the vehicle and ALL the technical aspects of our new high tech SUV made the experience so easy. Danielle isa joy to work with and was able to answer any and all questions we had. Also, Danielle has excellent follow up skills to ensure we are satisfied and offered further assistance, if needed. Will definitely work with this dealership and staff again.

muugii_usa

Apr 7, 2013

I have purchased Preowned 2010 LX570 almost 3 weeks ago. Salesperson was great person, i would love to give him EXCELLENT point for what did for us. We had a little bit issue about keys. But it's okey we solve it by waiting about a couple of hours. I am really disappointing with management office, especially to Scott(title clerk). I have got some family problem and requested to rush up the title process. I gave him phone calls and left voice message, no respond, no return call. I think, it's not really hard to pick up his phone and call me, if he has some delay. I am really disappointed how they ignore the customer.

Laena

Apr 4, 2013

Very quick and easy and I love my car. It was a great experience and I even referred a good friend of mine to Morgan.He is the best

Peter

Apr 3, 2013

The second purchase from this dealer in five months. Contacted the dealership and requested Richie Hughes, our previous sales representative be available. He met me promptly and was again very low key and helpful. Left the dealership in two and a half hours with a new car.

jgaoflexus

Apr 1, 2013

My wife and I are very pleased with John Hoff for his knowledge and experince when we purchased our 2013 Lexus RX 450h.His sales approach made us comfortable and easiest.We are happy that had John Hoff as our salesperson. We also truly appreciate the Financial Services Manager Paul R.Southern for his kindness.

Roman

Mar 29, 2013

Recently, in our pursuit of a new car, we had the distinct pleasure of meeting and ultimately, working with Danielle Hershon at Lexus of Charleston. Her demeanor and sales approach made us comfortable immediately upon meeting her. We have never had such a pleasant experience when buying a new car. Danielle was not only very knowledgeable and helpful, but extremely patient. We love the ES 350 and are very happy that Danielle was our salesperson. She brings a solid confidence and total knowledge of the Lexus product. We are very pleased that Danielle was our salesperson and will recommend Lexus of Charleston and Danielle to all our friends and neighbors.

romangela44

Mar 29, 2013

Recently, in our pursuit of a new car, we had the distinct pleasure of meeting and ultimately, working with Danielle Hershon at Lexus of Charleston. Her demeanor and sales approach made us comfortable immediately upon meeting her. We have never had such a pleasant experience when buying a new car. Danielle was not only very knowledgeable and helpful, but extremely patient.We love the ES 350 and are very happy that Danielle was our salesperson. She brings a solid confidence and total knowledge of the Lexus product. We are very pleased that Danielle was our salesperson and will recommend Lexus of Charleston and Danielle to all our friends and neighbors.

DLUgan

Mar 27, 2013

We just bought our first Lexus GX460 from Margo and it could not have gone any better. From our first visit in December, Margo was extremely professional and easy to work with. I never felt overwhelmed during the decision making process. She was the perfect balance of helpful and patient, which was exactly what I needed to make my final decision. Her assistant, Danielle, was also right there to help assist us even further. We are truly thrilled with the vehicle and loved the experience we had at Lexus of Charleston. Every need was met, and every expectation was exceeded. I have no doubt that we will go looking for Margo when its time to trade up!

35amd40

Mar 19, 2013

My wife and I recently purchased a 2010 IS 250 from Lexus of Charleston. I traded in my 2001 Lexus RX 300 with 217,000 miles. I bought the RX 300 in 2004 through John Hoff. I was presently suprised when I returned in 2013 and found out that John was still associated with Lexus of Charleston. My wife loaths the car buying process. John put her mind at ease and the transaction was flawless. John is the what all sales consultants should strive to become. I gave the highest rating of 5 to Lexus of Charleston because of doing business with John Hoff.

cfeller

Mar 14, 2013

The whole experience was wonderful. Mike Graber was very professional, happy and knowledgeable. The day that I picked up my car, I received a full tutorial on the electronics.

Stephet13

Mar 9, 2013

Highly recommend Lexus of Charleston and Ferrel Conyers . This is my 3rd Lexus , primarily because of how reliable the brand is and how professional , courteous , and efficient the dealership is . Ferrell was wonderful to work with .

BillyRob

Mar 6, 2013

This was my first experience buying a Lexus. I have been in Suburbans and Tahoes since 1994. John Hoff and the whole team at Lexus of Charleston made the buying experience a good one. I love the car and would recommend anyone to visit this dealership if in the market for a new vehicle.

mbtiger

Mar 4, 2013

We were very pleased with the personal and friendly attention given by these employees.They covered every detail and it was a pleasure dealing with them.

Bob Brodsky

Mar 1, 2013

Although I had been planning to purchase another vehicle, my daughter and son in law had recently bought a Lexus and recommended I talk to John Hoff. I was tremendously impressed by John and everyone else at the dealership... and the Lexus sold itself. Outstanding experience.

calocat

Feb 18, 2013

I have purchased four Lexus vehicle's from Lexus of Charleston.Since 2006 John Hoff has been offering me outstanding service.He would go the extra mile just to make sure I am happy with whichever choice of Lexus I have made.Extremely helpful and kind.Always eager to help in any capacity that he can.Paul in the financial department has always made me feel at home at Lexus of Charleston.Very helpful and fun to work with.The service department has always accomadated in any way they can.Thanks to Lexus of Charleston.Rated A+.

cackylacky

Dec 3, 2012

Raymond Rhett has shown himself to be an absolute professional. He has broken the mold of how automobile salesman treat potential buyers. There is never any pretense or pressure when Raymond is involved. He believes in his products bar none. I would not hesitate to recommend him to anyone looking to purchase a vehicle.

MonaChilders

Nov 1, 2012

We would highly recommend Lexus of Charleston. Lloyd Walker and Steve Weaver made our experience an absolute pleasure! Lloyd was very knowledgeable and patient with us as we made our decision. We never felt pressured. Please ask for Lloyd if you go, you will not be disappointed.

bbrian66

Oct 17, 2012

Pat Welsh is the Best Salesman I have ever dealth with! I have purchased 18 cars over my life span and Pat Welsh an Lexus of Charleston top the list

Janiceknc

Oct 17, 2012

I had been dealing through the Internet Sales area since there is no Lexus dealership close to my home. Upon arrival, I was introduced to Terrence Middleton and his sales Manager. I found everyone at this dealership courteous, helpful, eager to work with you. Even though I didn't think I would be leaving with a Lexus, I found myself driving home in a 2009 LS 460. I traded in my car, found the refinancing program of 1.9% to be worth having a car payment for the first time in many years.Thanks again to everyone at Lexus of Charleston for making me a happy happy girl.Jan Henson

larryback

Oct 16, 2012

Sales staff treated me exceedingly well and I was very satisfied with the outcome. Michael and Jeff were sensitive to my objectives. I would recommend the sales staff to others.

rick6721

Oct 16, 2012

My new car purchasing experience was 2nd to none I have ever experienced. Kudos to John whom I dealt with initially, and Raymond who was absolutely fantastic in taking up where John left off and devoting all the time necessary to insure I was completely satisfied.

Janet Wright

Oct 15, 2012

Were pleased we happened to stop by this dealership to look at used cars. It was a pleasure working with John. This is the third Lexus we have owned; is always our car of choice.

ray

Oct 15, 2012

As soon as we arrived at the dealership we were treated as if we were the most important people at the dealership. All questions were answered and negotiations went smoothly.

zanko

Oct 15, 2012

This was our 4th new vehicle in the past few years purchased at Lexus of Charleston.Each transaction has been professional, courteous and an overall great experience. We have dealt with Mike Graber in sales and Paul Southern in finance in each event and I would not hesitate to heartily recommend this establishment.

mollybstanton

Jul 16, 2012

My husband and I truly enjoyed our experience with this dealership. The agents very kind and informative. The service department is fantastic! We highly recommend the extended service/maintenance package.

enj2011

Jul 14, 2012

Ferrel was very helpful and never pressured us. Working with Lexus is unlike working with any other dealership because they only want to sell you what you want. Ferrel let us take the car home before we bought it, and he let us keep it overnight. Once he knew we wanted the car, he came down in price to a deal that was fair for both parties. The entire dealership made the process simple, and we will definitely be back to purchase another.

marcbfeuestrein

Jul 12, 2012

We bought 2 new Lexus' from this dealership. We were impressed with the quality of the product and the care shown by all of the staff. We are looking forward to many years of dealing with this dealership for service.

chucktown_john

Apr 25, 2012

Wanted a new CT200h and found one on the lot "fresh off the truck". Paid a deposit and scheduled a test drive after prep. Salesman refused to call if there was a problem with my planned overnight test drive. GM insisted I pay full price with only a 30 minute test drive.I should have kept the car entagled for a while but instead took my money and left. NEVER to return!

neekieboo

Apr 20, 2012

This was the best car buying experience I ever had. The salesman was very informative and very friendly. I ususually don't care for the finance department but Emily was great. She was also very informative and very easy to talk to. I will definitely recommend Lexus of Charleston to anyone I know that wants to buy a car. I enjoy driving my RX350 and I am very happy with my car purchase and the employees at Lexus of Charleston.

rpmceach

Mar 27, 2012

My experience working with Michael was exemplary. We were surprised to find the perfect auto for us in "stock". Given the short amount of time available to us before a medical appointment at MUSC, Michael explained the features of the auto that most puzzled us and then sent us on our way to our medical appointment. Upon our return, Michael explained in more detail the auto's features, explained how we could "reserve" the vehicle while we "made up our mind" to buy. Without any pressure, he made us very much aware and comfortable with the entire operation at the dealership. We have had follow-up questions that were very satisfactorily answered. Overall, a very [pleasant experience.

timm644

Mar 23, 2012

We met Pat last fall (2011) when having our ES330 serviced. At that time, we were considering buying a new Lexus (it would be our 4th) and Pat took the time to go over in detail the RX350. We contacted Pat in February and felt we wanted to seriously consider buying the RX350. Pat could not have been more knowledgeable about the car and professional in our meeting. We did purchase the car and because we live a considerable distance from Charleston (about 85 miles), Pat even delivered the car to us. Not only that, he spent about 3 hours going over the car with us so that we would have a complete understanding on all of its features. he also called us twice after that to see if we had any questions or if there is anything else he could do for us.Pat was terrific and made the car-buying experience actually enjoyable! We highly recommend Pat Welsh and Lexus of Charleston.

donovan59

Mar 22, 2012

I was very pleased with the overall experience at Lexus of Charleston. Everyone was kind and helpful.Lloyd and Pat did an outstanding job showing me all the features of the vehicle.

Joe Gaddy

Mar 22, 2012

Excellent experience. Honest, straight forward negations and and no details left undicussed. Car I was interested in was available and sales personel were knowledgeable and not pushy.

mhodges002

Feb 23, 2012

Fabulous service. Sam couldn't have been better to work with in buying our first Lexus. He showed GREAT follow through. The dealership in general is top notch.

jmoore2012

Feb 17, 2012

Kathy Orlando is the reason for my continued return for service at Lexus of Charleston. She makes my every experience comfortable, positive, caring, and appreciated. Kathy Orlando is a grand ambassador for Lexus and the service department does excellent work,too.Sincerely appreciative for quality service,Jan Moore

mmorri19

Feb 16, 2012

I also went to this dealearship to have repairs done on my 99 Lexus rx 300 was charged a diagnostic fee and told that my electrical problem was the result of a aftermarket radio or tracking device.. I still have the original radio, not aftermarket and my car has never had a tracking device.. most of all when I went to pick up my vehicle I notice a plastic peice laying on the seat and my dashboard broken I brought to their attention before I left only to have them deny it. I originally did not understand why they was denying such a small problem,that was obvious they broke cosidering they left the evidence on the seat, but I later found out that the entire dashboard would have to be replace as a result of there mistake. what I thought would be under $50 for a plastic peice turn to over 1400 for a new dashboard.. I am taking them to court in the near future, they cannot contuine treating customeres in this manner.. Buyer Beware. My reason for giving such a low rating specifically is because i payed a disgnostic fee and lexus of chalreston expected to get more money out of me for telling me what i already knew was wrong with my car and they also get a low reason for breaking my dashboard which caused my car to decrease and value and they are claiming it was pre existing.

mtscgsinswamp

Jan 29, 2012

Ray was knowledgable and friendly and well spoken. We felt like we were dealing with a friend. He took time to show us the features and how to operate them. I would have no hesitance to stop by and ask him any questions we might have.

eharrison1229

Jan 27, 2012

I was interested in having my 2009 GX470 appraised by Lexus of Charleston but not interested in trading. I called and spoke with Barbara(?), whom was very nice and helpful, and explained my situation because I was unsure if Lexus of Charleston would outright purchase even if I wasn't trading on a different vehicle. She said they would be happy to look at it and possibly appraise given that my vehicle had low miles and was fully loaded. It was mentioned that they had many customers interested and waiting for used GX470s and the features on my vehicle were popular and in demand. She set me up an appointment with someone by the name of Steve, a sales manager in the pre-owned dept (not to mention I would driving an hour). I get to the dealership at my scheduled appointment time and had to search for someone to speak with. I saw a salesman in his office asked for Steve, that I had an appt. He informs me that Steve was not there but he would see if he could find someone else to help me because he "was in the middle of something." From across the showroom he sees Margo and motions for her to come over and he explains, as I'm standing in this conversation, that he is too busy and if she could help me. She responds with a quick "Isnt there someone else because I am already off." As a business owner, this is "breakroom talk" and should never, ever be said around or in front of a customer! That should have been my red flag to walk out then. After a sigh, she decides to do me, the customer, a favor and takes down some info and 10 or so minutes later she comes back with a verbal offer. Wanting to think about it, I asked to get the appraisal in writing. She comes back to give me Dan's business card with the model, miles, and offer with Dan's initials written in ink on the back of the card, that he had just obviously scratched down. I have been shopping around getting many appraisals, every single one I have gotten includes offer, miles, features, exterior and interior condition, mechanical condition, etc, and have at least been on some sort of letterhead, not a handwritten scribble on a business card. If I decided to come back, this could be easily disputed because anyone could have written it. Being a certified dealer and trading vehicles constantly, you would think they would have a slighty more secure and professional way of giving an offer to a customer. I asked to speak to the appraiser, Dan, just so I could ask him some general questions. After all, they are supposed to be the professionals here. He just responds with a simple answer to almost all my questions that that's what their all going for because there is no demand for these vehicles right now. I was just told the previous day that they had quite a few people waiting for used vehicles like this! I asked him if he drove my vehicle(which I already knew the answer because hardly no thorough appraisal is done in 10min) to ensure they were giving me the best offer and his response was exactly as follows: "I mean, I cranked it up and made sure the AC worked and all." What about the motor, transmission, mechanical condition?? My parents were shopping for a new Lexus about 10 years ago and got the same treatment, however;I understood that it was a while ago and gave them a chance. I guess I'll be heading to Jim Hudson just like they did. Honestly, Lexus of Chas' had offered the highest so far but I would rather take a bit of a loss and give my business to a dealer that appreciates it. This can be expected from a lower than average used car lot but from Lexus, one of the most luxurious brands in automotive???

Georgia Belle

Jan 21, 2012

Fred Bolchoz was recommended to me 8 years ago when I decided to consider a Lexus. I wanted to deal with a sales person that was not pushy. Fred met and exceeded my expectations. Eight years later when I decided to trade I went, back to Fred. He once again provided a pleasurable experience. Buying a car, for me, is an extremely important decision. I would highly recommend Lexus of Charleston and Fred Bolchoz to anyone.When it was time to take care of the financial details I dealt with Paul Southern and it was an unsusally pleasant and fun experience. Yes, I said fun!!! He was professional, congenial and thorough. When your employees can make a customer laugh when they are spending their hard earned money that is an asset! Thank you for all aspects of your pursuit of excellence.

RollingsSandra

Jan 13, 2012

MY EXPERIENCE AT THE LEXUS DEALERSHIP WAS GREAT. MIKE GRABER WAS THE SALESMAN THAT ASSISTED ME. HIS KNOWLEDGE OF THE VEHICLE WAS OUTSTANDING AND VERY THOROUGH. HE ANSWERED ALL MY QUESTIONS AND WAS VERY PROFFESSIONAL,HELPFUL,THOUGHTFUL,FRIENDLY.IT WAS A PLEASANT OVERALL EXPERIENCE. AND EMILY,IN FINANCE, WAS ALSO VERY OUTSTANDING,KNOWLEDGEABLE,FRIENDLY IN HELPING ME. THANKS TO YOU ALL FOR A PLEASANT AND SATISFYING EXPERIENCE.

dudley007

Dec 28, 2011

From the moment you drive into the Lexus of Charleston dealership, you do not feel like you are really at a cardealership. You are met with no pressure, just a friendly, helpful staff. The sales personnel are very knowledgeable about their products and are eager to answer your questions without over selling you. The Lexus of Charleston personnel truly make you feel more comfortable than a visit to your mother-in-law.

phillio9

Dec 17, 2011

My salesperson was Margo and she was very friendly and down to earth. Car shopping can be very intimidating, but I felt she treated me like a relative. In my experience I have seen many car salesmen that were phony and or pushy. I can genuinely say that I had a great experience at Lexus of Charleston/Hendrick on 11/30/11. I appreciate all of Margo's help from the beginning inspection, test-drive, financing, and helping me move me and my stuff into the new vehicle. I would definitely use her again, in fact, I will send anyone I know that is looking to buy a Lexus over to her. I love my new car, too.

Tom Inglesby

Dec 9, 2011

Lloyd is superb. His attention to customer care is perfect. Heather was very helpful as was the sales manager. I will recommend this dealership to others

Candaklo

Dec 8, 2011

My experience with Lexus of Charleston was excellent. What made it the best I've ever experienced was the patient and thorough orientation Mr. Hoff gave me in the operation and features of my ES 350. I felt very comfortable in taking the car on the road afterwards first on the test drive, and later when he brought it to our house with a full tank of gas as a courtesy beyond what I expected. He spent over an hour with me to ensure that I understood the essential details of operating the car. About a week later, he gave me a follow up call to see if I had any questions. The showroom and other spaces were very attractive and all employees I encountered were friendly and accommodating. Mr. Souther made the paperwork as painless as possible. He told me to start getting used to being spoiled. I am very impressed with the effort Lexus of Charleston makes to please its customers.

bmoore1

Dec 7, 2011

I found everyone I dealt with to be very accomodating and willing to answer any and all questions. Margo Walden has been great with helping me since my purchase with learning different aspects of the car.I ordered floor mats and they came in timely and were reasonable. It was overall a very good experience. I bought a Lexus because of their reliability and my also my own research. I also talked with other Lexus owners who highly recommended this brand.

carriea1

Dec 7, 2011

This is my fourth car purchased from this dealership--I can't imagine going anywhere else!! The service is vastly superior to any other dealership I have done business with!

Jim Gardner

Dec 7, 2011

I have been a satisfied Lexus owner for eleven years - all of which have been from Lexus or Charleston and with Margo as our sales person. Over my driving years I have owned several automobiles and without exception hold Lexus to be the best product for the money and sold and serviced by dedicated personnel who are professional and courteous without exception. I have steered every member of my family to this outstanding "good deal".

jparker524

Dec 7, 2011

The most professional dealership I have ever dealt with. This was the second vehicle we have purchased from Lexus of Charelston and will be back for the third one at some point. We never felt high pressured by John Hoff, Ferrell Conyers or Michael Warren and after two trips to the dealership a deal was reached that was agreeable by both parties.I have sent customers to the dealership many times and will continue to do so.Both John and Ferrell deserve gold stars.Jim Parker

wwagner406

Dec 7, 2011

Seemed anxious to please and friendly. Made several visits during the process of buying a car, and the sales staff was always courteous. And, its always a pleasure to make a trip to Charleston.

bjc123

Dec 5, 2011

From the moment I entered the dealership until I left, the prefessionalism was evident. Mr. Hoff was extremely knoweledgeable about the car I wanted to trade and listened to what I wanted my new car to have. I was looking for a certified used car and he showed me exactly what I wanted to see. I did not feel pressured but when I did decide to buy the car, he spent over one hour going over all the details with me. He did not let me leave until he felt I could handle the new features on the car. The trade-in price I received for my car was fair and I felt like I got a good price on the new car. I highly recommend Lexus of Charleston.

jbl

Nov 18, 2011

I just purchased my third Lexus and my experience was great. Thanks to all the wonderful staff and most of all to John Hoff, who sold me all three cars. When I buy my fourth Lexus, I will return to Lexus of Charleston.

tsriffe

Nov 14, 2011

My experience in the sales dept. was EXCELLENT! John Hoff made this my first ever pleasant buying experience with a new car. He was very detailed and helpful and always friendly but NEVER pushy or overbearing like most auto sales folks.Now: my only negative experience with Lexus of Charleston was my first ever visit to the Service dept. I was scheduled for my first 1000 mile check up via the online service. When I arrived at the dealership it was pretty obvious they were not expecting me, no one greeted me in the bay, I waited to be even noticed that I was standing in the bay, the rep I was scheduled with made no effort to introduce herself or help me thru this first service visit. They all made it pretty clear they did NOT want a 3:30pm service call. Then she tells me I made a "record" visit and my car was ready in 30 minutes!!!! Obviously they did nothing but wash and vac and maybe check the oil. Needless to say, after having such a positive experience with the sales and finance people, I expected the same with the service dept---NOT!!!!When called about this visit, I told them just what I told here. I will of course return due to the fact I want to use this dealership for my service because of location and the sales dept.

mrbrown2707

Oct 31, 2011

Extremely helpful and knowlegeable. Outstanding followup. Took plenty of time, never felt hurried. Searched the whole southeast for what we wanted. Gave excellent options and recommendations. Would recommend to anyone.

amazyck

Oct 29, 2011

Lexus of Charleston made my first car purchasing process an amazing one. From the time I entered the magnificent showroom Mr. Rhett personally greeted me by opening the door. The hospitality of the staff was great. Mr. Rhett and Mr. Southern took their time to fully explain everything to me concerning the purchase of my 2011 IS 250. Even after my purchase the follow up communications made me feel really appreciated!

wekeys1221

Oct 27, 2011

My experience with Lexus of Charleston and Michael Graber was an extremely pleasant one. Mr. Graber (and the entire staff) treated me as if I was purchasing one of their 2012 flagship automobiles and not a 2009 used ES350. I love the vehicle, it looks and runs like brand new vehichle, truly satisfied. Mr. Graber made sure I understood all the bells and whistles and was willing to spend as much as needed even after he was off the clock to answer any questions. I also truly appreciate the finance manager for going above and beyond to find me the best deal for my money and I would definitely recommend this dealership in a minute. Thank you Lexus of Charleston for my best car buying experience ever!

Tuczynski

Oct 21, 2011

First let me say that I really do hate the car purchasing process. However, I must say, that for the first time in my car buying experience (over 45 years), dealing with the personnel at Lexus of Charleston made this process a really enjoyable experience.The purchase of our 2009 RX350 was easy, enjoyable, and fairly quick considering all the paperwork involved. The purchase price was fair with no games being played. All employees we dealt with were very knowledgeble of the product and extremely helpful in making our vehicle selection and financing options. We would definitely do business with this dealership again and would not hesitate to recommend it highly to anyone looking to buy a new or pre-owned vehicle.

mj2

Sep 26, 2011

Fred Bolchoz is a pleasure to work with. His after service has been most helpful and supportive. We would be more than happy to recommend him to other potential customers.

onairwithdrtom

Sep 23, 2011

Excellent! Mike Gruber did a fantastic job finding the car i wanted and working with me.Highly recommended. On a side note, the dealership is also superb.Dr TomMount Pleasant, SC

Roberta Zielke

Sep 23, 2011

What a wonderful experience I had buying a new car from Lloyd Walker!! From the moment I arrived, Lloyd was courteous, conscientious and helpful. I love my new Lexus and the amazing and courteous service that I received is appreciated more than I can say. I highly recommend Lexus of Charleston and especially Lloyd Walker. I've already shared my experience with friends and family and will definitely buy another car from Lloyd in the future. Thank you again, Lloyd, for your professional help with such a big purchase. Roberta Zielke

ellen walkley

Sep 22, 2011

This was a first class experience from start to finish! Lloyd Walkler is knowledgeable, patient, and thorough. I love the ride and feel of my car. It is a true luxury vehicle, and I will always have a Lexus. The dealership does everything perfectly and I can't make any suggestions for improvement.

igilbert

Sep 22, 2011

The service at Lexus of Charleston is amazing. When I bring my car in to Lexus of Charleston to be serviced, I never worry that I am having unnecessary work done or that I am being overcharged. I know it will be done well, and in a timely fashion. Bobby Pinkard, my Service Representative, is consistently articulate about what needs to be done and helpful about getting a loaner or working around my schedule. He always says that Sales sells the first car, and service sells every car after that, and he is right. We recently bought our second Lexus, based on the fact that we will never need to worry about the service of our car. Bobby Pinkard and Lexus of Charleston have my back.

jerrygarcia

Sep 22, 2011

Michael help us find the right truck for our 18-yr old daughter. She had demanding requirements and Michael did a great job showing her a recent arrival on the lot. With a terrific understanding of financing options and a friendly demeanor, Michael was able to close the deal. We will come back to Michael when we are in the market for another vehicle.

akay3385

Sep 20, 2011

I really enjoyed meeting the staff at Lexus of Charleston. They were really helpful and worked with my needs to provide what i wanted. The car I purchased was a little more expensive than others i reviewed at other dealerships online but they worked with me to meet requirements that i had on pricing. The staff did a great job following up with me to make sure i was happy after i purchased my vehicle also.

kshafer123

Sep 20, 2011

We've never had a car salesman help us as much as Michael did. He was very informative re: our new Lexus. Michael is also very friendly and because of him, our car buying experience was one we will remember for a long time. Even though we reside in southern Florida, we will be sure to recommend Michael to all our friends and family. When it is time to purchase a new Lexus, we plan to return to Charleston and to Michael.

ltarleton

Sep 20, 2011

This is the fourth vehicle I've bought from this dealership and I couldn't b e more pleased with the staff and service. I would strongly recommend Lexus and this dealership.

tconyers

Sep 20, 2011

Ferrel was extremely professional and a joy to work with - everyone at this dealership is friendly and knowledgable. Any concern I had regarding my new Lexus, Ferrel was able to put my mind at ease. Usually for me I have dreaded the car buying experience, but working with Ferrel was a pleasant surprise. I will definitely recommend Ferrel and his colleagues to all my friends and family. Lexus of Charleston is a top-notch dealership!

wsdurham

Sep 19, 2011

I just got my 7th Lexus since 1995, 6 of which were from Lexus of Charleston. Fred Bolchoz has been my saleman on all those cars. Over previous years I have dealt with many salesmen but Fred is by far the best. Knowledge and overall manner, he is a true gentleman. I get a new car about every three years and will continue to deal with Lexus of Charleston. From the excellent service department and service people, expecially Kathy Orlando and pretty much everyone working there, it's just great. Even the dealership itself is the nicest I've ever seen.Bill Durham

310902bj

Sep 16, 2011

My experience with this dealer has spanned over ten years. Because of the excellent sales people and the outstanding service department, I keep coming back. I am on my third Lexus and the performance of these vehicles is awesome. My rule for the excellent performance is no one touches my vehicle but Lexus. Their service department has trained techs that care. I must also include in this survey my service representative that has been incredible to work with me. She is very knowledgeable and a very caring person. To sum up the experience with the staff at Lexus of Charleston, there is just one word "WOW".

johnrama

Sep 8, 2011

Great prompt service/ Great prompt service/ great prompt service/great prompt service/great prompt service/great prompt service/great prompt service/ Allen was great to work with

lexuscb

Sep 4, 2011

As always, Lexus of Charleston's service dept was exceptional. Ability to schedule service on-line was great, was a quick check in process when dropping off car and loaner was available. Outstanding personnel and service.

JudsonJr

Sep 1, 2011

I have a RX350 I have serviced with Lexus of Charleston and Bobby treats like family. I will continue to buy cars and service them at this dealership for many years.

topcat3

Aug 23, 2011

Quality, exemplary customer service and commitment to customer satisfaction are my top reasons to choose Lexus of Charleston! I would highly recommend them to anyone interested in the best possible car to drive!

Bluesea

Aug 15, 2011

I have always left my dealership perfectly satisfied. The waiting room is like a hotel lobby. Even though I am provided with a loaner I like to stop in for a cup of coffee or a water.

baltman

Aug 10, 2011

Overall experience was great. Reason for 3 rating on price was due to what I considered a low ball offer on trade-in. They accepted my offer for new car and I would give them a 5 for that part of the deal. If I had not been able to independently sell my previous car for significantly more than the trade-in offer there would not have been a deal for the new car.

zanko

Aug 2, 2011

Our overall experience with both the saleperson and financial manager were excellent as have been with our other purshases with Lexus of Charleston in the past. Salespeople are knowledgeable of our needs and expectations.ALL employees at this dealership are extremely professional and accomodating and we feel very comfortable in working with this dealership. We will deal with Lexus of Charleston again and would gladly recommend them to others.John Zankowski

ewofford

Aug 1, 2011

Excellent dealership with well coordinated sales team, good range of vehicles for consideration, good financing capabilities, great service. I came in with a Lexus for trade-in, and left in a new LS with great terms.

blile

Jul 19, 2011

I was pleased with all aspects of my dealings with this dealership and John Hoff. Everything was done to make this a pleasant experience and I will continue to return for all services and any questions that may arise. I would highly recommend this dealership.

dcrespino

Jun 15, 2011

Bobby scheduled my appointment based on my schedule and had a loaner car waiting for me.Once they started servicing my car, they found a couple of problems which required my car to stay for a longer period of time then I planned for. Bobby arranged for me to keep the loaner car until my car was finished, which helped a lot.

topcat3

May 4, 2011

I have received excellent customer service at Lexus of Charleston. They treat me like royalty! I never wait for service and I have complete confidence in the quality of their service and workmanship. I cannot praise this dealership enough for the level of customer commitment that they have demonstrated to me.