Heartland Toyota reviews

William Stratton

Dec 18, 2015

The total experience was professional, while feeling like we were dealing with family friends. Very unique for us since we have purchased dozens of vehicles over our lifetimes and most of those, while not unpleasant, were impersonal. Attention to customers' wishes, combined with expert knowledge of what is available to best meet those wishes, is a powerful sales tool. Good work!

Robert Fusco

Dec 14, 2015

The sales staff was low pressure and very accommodating.

Pamela Begley

Dec 3, 2015

It was very good, especially working with Jamie Brown & Kathryn.

Jen Davis

Dec 2, 2015

The customer service was great, everyone who helped me was friendly and professional. I got a very fair deal and I'm happy I took my friend's recommendation to check Heartland out.

Brianna Robinson

Nov 25, 2015

Very happy with Rebar, he was nice and accommodating. He never pressured us to buy which helped with our decision.

Chris Elliott

Nov 23, 2015

Very good. You are willing to go the extra mile for your customers. This is the second vehicle I have purchased from Heartland. Both times you sent a driver to get the exact vehicle I wanted from another dealer. You did it while I waited. That is why I will buy from Heartland again.

Daniel Semler

Nov 17, 2015

Both Andrew Hall and especially Daq were exceptional and did not pressure me.

George Bennett

Nov 10, 2015

Excellent experience getting our new highlander Thank you Kathryn for doing such a great job

Chris Hudson

Nov 4, 2015

Overall excellent experience, I have purchased many new cars over the years and this was by far the least stressful of them all. My salesman (Jerry Bouldwin) was the principal reason for such a good experience and ultimately the reason I purchased from Heartland Toyota. Additionally, the finance guys were very efficient and offered up some great information on extended protection packages of which I purchased a couple at a great value...

Mandi Zais

Nov 2, 2015

Was scheduled to see a vehicle that ended up selling an hour before my appointment. Caleb looked through the available used cars in my price range and really helped!

Iris Wehrle

Oct 30, 2015

Rabar listened to what I said and responded by showing me what I wanted

ronald quenzer

Oct 20, 2015

Outstanding personal service which exceeded my expectations. I plan to be a Heartland Toyota customer from now on. They have a great team.

Dwayne Norman

Oct 14, 2015

Sales rep was very knowledgable regarding all models and features of vehicles we were interested in

Charles Peters

Oct 12, 2015

It was great. No pressure and very knowledgeable staff

Rick Bartoli

Oct 7, 2015

It was excellent. On of the best we have had buying a car.

Trisha jones

Sep 29, 2015

Our experience was perfect! We were nervous at first because of the dealership stereotypes, but it was the best experience I think we will ever have! Jt took great care of us and we purchased our first vehicle!

Kenneth Henderson

Sep 15, 2015

Very welcoming and quick to respond to all questions that we had. Went into great detail on features of the car.

Ian Curran

Sep 10, 2015

Doc was great. Very friendly. Helped find the right fit.

Camille Shiflett

Sep 8, 2015

Awesome service, Megan facilitated our purchase quickly and was incredibly informative

Mackenzie Owen

Sep 2, 2015

Andrew Hall was very helpful with our purchase of a Prius two months ago and we received the same great service from him buying a used Subaru Outback now.

Erika Wilburn

Aug 26, 2015

Ak Kimble was straight forward, helpful and honest about our choices and options.

Gretel Ingersoll

May 25, 2015

Second car i bought from Jerry he always make it fun and easy to purchase a vehicle.

Joshua Toth

May 11, 2015

We're very happy that Toyota was able to work with us and meet in the middle in terms of price.

Frank Butcher

May 4, 2015

Jorge is wonderful,, very thorough and helpful,, .

Rhonda Stewart

Apr 6, 2015

Jody and Chuck were very informed and helpful and considerate.

Nancy Leedy

Apr 1, 2015

Had a terrific experience. JT did everything possible to expedite the process for me

Cassaundra Cox

Mar 26, 2015

Was getting car serviced at Kia. Walked up to Toyota then Jody walks out, welcoming us to the dealership. We talked to her for a second and took us around town in a RAV4 and it was great.

Janet

Mar 23, 2015

My husband and I went to test drive a Highlander, which they did not have on hand. They said they could order my car, and I could return to test drive it and purchase it if I liked it. When I returned, there was no Highlander to test drive and they said they never ordered my car. I went to Toyota of Kirkland and test drove a HIghlander and I purchased my car that day.

Pamela Holeman

Mar 19, 2015

Extremely comfortable and informative experience. Extremely likable sales rep.

Dennis Alstad

Mar 12, 2015

James alameda and Mike Santander went above and then some to make sure my family was happy with our experience and purchase. I will recommend them anytime, anywhere. When ever anyone mentions a new car I said talk to James and Toyota. They are both professional and a class act.

LuluJohnn

May 8, 2014

I had the honor of meeting the General Manager Tom Diefendorf and he was extremely pleasant and he is very thorough with his service staff. I have been a service customer since 2009 and we bought our first Toyota elsewhere but soon realized that it was a big mistake because there is no comparison between the service where we purchased our first car and Heartland Toyota. We have purchased another Tacoma from Heartland because of the great facility, Cafe, Technicians, employees in both service and sales. They are really an incredible crew. One thing I can tell you that I really appreciate as a consumer, is familiar faces. I like knowing who I am dealing with in sales and service. There is always a continuity. There is a trust that comes with knowing the people you are dealing with. I couldn't think more highly of this group of people. I am impressed with the General Manager, Tom Diefendorf and every facet of this establishment. I enjoy coming the Heartland Toyota because they always exceed my expectations. Keep up the good work!!

JordanR

Apr 30, 2014

We are writing to let you know how much we appreciate this dealership and especially Tom Diefendorf, the General Manager. We purchased a 2012 Prius and never having driven a Hybrid we were delighted to find out about how great it was during the New Owners Meeting. We went not knowing what to expect and were pleased to meet the different people that will be involved with maintaining our Prius. Tom Diefendorf was one of those people. After explaining many things about the dealership and his job he finished by saying that if we ever needed something, just give him a call on his cell phone. Well something came up and we did need his help solving an issue that was important to us. We called him and he answered. He was right there with the answers about our concern and solved it in just the way we hoped. I hope that this will make everyone aware of what a wonderful resource and problem solver Tom Diefendorf is and we are thankful that he is the General Manager and we expect to have a long and trouble free relationship with both our Prius, Tom Diefendorf and Heartland Toyota. Thanks again Tom, you were great!!

Finally driving a Yota

Aug 23, 2013

So, I was impressed by the level of customer service I received. I saw a 08 Toyota Tacoma online with no pictures (they had just put it up for sale). I called and talked to a manager (I think) named Joe, he was SUPER helpful and texted me some pictures so I didn't have to wait for an e-mail or for them to update their website. After seeing the pics I let him know I would be there later in the afternoon to test drive the truck and see if I could work a trade with my car (I live an hour and a half away.) When I got there I was approached by Jiles (new car salesman) and Dak (I think that was his name) Dak assisted Jiles in answering my questions and they were BOTH very friendly, helpful, and fun to chat with. My boyfriend and I both work in sales so I don't get too bothered by sales tactics (dont leave the customer alone etc.)I was already sold on this truck anyway. I came in with pre-approved financing so I was a little leery about them asking if they could try to get me a better interest rate (I have a BK on my record) but they cut my pre-approved rate in half, and I currently have a better interest rate now then when I had a credit score that was 150 points higher (THANKS). I didn't get offered as much as I would have liked for my trade BUT I totally understood why (I should have cleaned it up and fixed a couple minor issues before I came down, REMEMBER people, car dealerships are there to make some money too). With all that being said they worked with me to get me at the number I wanted to walk away happy. My only one issue was doing paperwork. I am kinda torn about writing anything negative because the guy we worked with (Jamie I think) DID get me an awesome interest rate and made it possible to get GAP coverage on my truck (EVERYONE SHOULD HAVE GAP IF YOU CAN AFFORD IT, IT HAS SAVED ME IN THE PAST) however, he kind of turned sour on us when we opted out of the extended comprehensive warranty package. Now, I understand that the financing folks of the world are in sales as well (SO I GET IT) and again I REALLY appreciate the lower interest rate so I am chopping it up to us being the last customer, at the end of a very long day, after business hours. These guys really are top notch, I had a great experience and would purchase from them again. I wish Jiles luck in his new career and HIGHLY recommend either him or Dak (Again sorry if this name is incorrect). If you have to go through the entire buying process it should be with salesmen that are fun, to the point, and can hold a decent conversation why you a waiting.