Hampton Chevrolet reviews

H

Aug 2, 2016

We have been with Hampton Chevrolet since 1999 and purchased 4 vehicles new and used. The Green Team has been our service team through it all and we've are very satisfied with the level of service we receive.

Lori & Nathan Zukerman

Jul 29, 2016

Our advisor, Kelly Pale was awesome! She really went above and beyond in taking care of us.

The Paper Girl

Jul 29, 2016

Every time I get any thing done at HPT Chevy its always always GREAT! I love my dealership!

Kay

May 25, 2016

Everything was great. It was fast and waiting was pretty fun because the waiting area had the tv on entertaining things. The employee was nice and had great customer service characteristics.

Mike in Smithfield

Apr 28, 2016

Friendly and efficient service with great support staff in the waiting room.

Becky

Apr 26, 2016

The service team worked me into their busy schedule and completed the service in a very short time. They then took the time to listen to an issue that had arisen separately from the reason I went in, helped me know what had to be done, ordered the parts and will complete the work as soon as they come in. Very reassuring.

Jon&Kelly

Mar 20, 2016

Everyone from the general sales manager, our salesman Alex, and the finance person were very friendly, patient, and answered our questions. We didn't think we could actually get a new car right now, but the leasing option made it affordable. We are very happy with our choice. The safety features, comfort, and handling by far are top notch and really made the choice easy. I'd like to thank everyone for the time they spent with us!

Justin

Mar 17, 2016

No problems, they addressed my concerns in a polite and professional manner. Very satisfied with Hampton Chevrolet Service and Sales Deptmants

John

Feb 8, 2016

I had bring in My 08 suburban in for some repairs and new tires. Phil Stallings and the Green Team did another outstanding job and completed all the repairs in very timely manner. Hampton Chevy always does a great job for me whether I am purchasing a vehicle or getting service and repairs

2015 Mustang

Jan 29, 2016

I have a 2015 mustang that was hit while parked. I went to this body shop on the suggestion of USAA which was the insurance company of the person that hit my car. My car had 2 dents above the wheel well as well as a scratched and bent rim. They had the car for 3 weeks when they finally said it was ready for pickup and that Joe said he completely inspected it and it was back to perfect shape. I went there to inspect my car for pickup and noticed 2 major scratches on the bumper which is obviously where the body tech was laying in the trunk doing repair to the wheel well as well as the corner of the rear bumper was chiped off a little less than a quarter inch where the tech was trying to make the wheel well and bumper flush. I also noticed that all of the caps that cover the screws that hold the lining inside the wheel well we're now missing. There was also overspray in the door jam from the paint. I was told the car would then be ready 4 days later so the bumper could be fixed and the caps would be in for the screw covers. The car was again not ready on the date they said it would be and they failed to even have the decency to tell me until I called them an hour before closing on the day it was supposed to be picked up. They said tomorrow. Tomorrow came and I inspected the car to find the caps still missing and what's worse is there are now even more caps missing. I told them just to mail them to me as I don't want anything else to do with them face to face. There is no excuse for them to 1st: damage a car even more than how it came in, 2nd: say the car is 100% when it was apparent that it wasn't from 10 feet away, 3rd have to wait so long to have their screw ups fixed, 4th: to be treated completely as a number and not be put ahead of the line in the paint shop considering they are the reason it had to go back through it. They knew exactly what time I would be there to pick up the car but the person I had the appointment with (Joe) was doing another appointment with someone else dropping their car off. I told him at the beginning that when I come to pick the car up that I want it to be 100% and he promised that it would be. I guess perfect to these "professionals" means a half a** job with even more damage. He even said that all the body repair techs have many years of experience. They might have but experience where at a junk yard ripping parts off of cars to recycle them? I'm glad we no longer have any more business with them. That is until the paint starts peeling off of their work which I'm sure will happen momentarily.

Fred

Jan 2, 2016

So we get a letter in the mail telling us they need our equinox with less than 107,000 miles we go back and all it was a hoax. Our new salesman said I wish they didn't send them out. This auto dealer is as bad as Casey who sold us this car without full disclosure that our vehicle was in an accident before we purchased it. All of these dealers are liars and snakes.

New Tahoe Purchaser

Dec 21, 2015

We can't say enough good things about our buying experience at Hampton Chevrolet. We knew what we wanted and Dustin Edmonds, the GM, made sure we got it! Our salesman, Reece Johnson, was a true professional. He made sure that we knew every detail of the car we were purchasing and that he would always be available to us if a question or concern should ever arise. If you are in the market for a new Chevrolet or pre-owned vehicle, Hampton Chevrolet should be at the top of your list to visit. Even if you think they do not have the vehicle you are looking for, stop by and give them a shot. The vehicle we purchased from Hampton Chevrolet wasn't sitting on their lot. They brought the vehicle in from another dealership to make sure we got exactly what we wanted. Thank you Hampton Chevrolet!

Southern Gentleman of Leisure

Dec 14, 2015

WOW. What a great experience. Alex, Justin, Patrick and Dustin went above and beyond what I expected in assisting me in the purchase of my NEW 2016 Silverado 2500. Needless to say that upon finishing up the paperwork with Dustin, I had pushed the edge of the envelope with each of them. I feel VERY confident that I will continue to receive EXCELLENT service and support during my travels with Hampton Chevrolet & Alex Hockaday. New 2016 Silverado Owner Southern Gentleman of Leisure

Keith Watterton

Nov 10, 2015

Reese Johnson and the Hampton Chevrolet Team has done it again! They got me out of my 2013 Silverado LT into a 2015 Silverado LTZ within $100 of what I was paying, and I Love this Truck!

chevyfan

Oct 26, 2015

Everything when very smoothly. I was in and out in one day. The sale team was very good and very knowledgeable about the several vehicle. that I was looking at. They answer any and all question that I had no matter how simple they may be and how confused I was. I'm from New York so everything thing is overcomplicated and confusing there. The sale person was very help and stayed late to help me finish the process from buying the car to finishing up with getting the car insured. I would recommend this dealership to any person who ask me "where should I go to a car?".

1234dont buy this Chevy

Jul 22, 2015

Friendly staff and very helpful when I bought my car in 2012. This Chevrolet dealership would get zero stars if it was an option due to the lies in their warranty ('home of the best warranty'). At 61,000 miles my 2009 Chevy Traverse transmission was beyond repair and after calling the service department they stated I needed multiple state inspections and tire rotations along me with more service done that was out of the ordinary and not the same as the Chevy owners guide/manual. Buyers beware! This vehicle, warranty and company placed my family in a $4,000 bind as there are only two authorized transmission shops in my area. If someone from the dealership would like to contact me to apply their warranty please feel free to send me a message.

Tameka

Jun 29, 2015

I would not recommend this dealership At All. On my initial visit I told the salesman the car wanted. He spent a lot of time unsuccessfully looking for it in their system. I pulled it up on my phone and showed it to him. Our second meeting he could not find the keys. I waited two hours for him to finally locate them. It took a total of five days for the deal to be finalized. Ugh! Before two months were up I had to return to the dealer for a problem with the car starting. Of course there was a crazy charge to replace a battery. I believe they knew it was weak when they sold me the car. I refused to have theses crooks charge me 170 for a battery I could pay 115 with tax for. Lastly while they were checking my battery they forced a code to come on my radio. This is an anti theft device that prevents the radio from working. These incompetent crooks did not tell me that their battery inspection hurt my radio. I pulled off and had to do my own research to fix it my self. These "service" people did not even give me the code. Run Dont Walk to another dealership! These people are distracting with their smiles and water. Don't be sucked in.

Lea

Jun 23, 2015

Kelly, with the blue team, has provided excellent customer service. She has always found a way to schedule my service appointments around my difficult schedule. I really appreciate her kindness and patience. Lea.

Gary

Apr 5, 2015

Jim Goslee is my trusted service writer and has been since I purchased my vehicle. I would not think of taking my vehicle to any other dealer than Hampton Chevrolet. I receive great service and a reasonable price.

Angela

Mar 2, 2015

This was by far the most professional car buying experience I have ever encountered. GREAT customer service and a good price for my dream car. I recommend them to everyone.

Nmlobo

Feb 27, 2015

Very happy with the vehicle selected .. 2014 Mazda CX5 GT, price, and sales experience. Service is accomplished to my satisfaction and in a timely manner. I have owned the vehicle nearly two years so this review is based on several visits .... Required maintenance, inspections, and one maintenance issue.

Tombosoxva

Jan 13, 2015

came in for oil change and was in and out in no time. everything was done professionally and correct. what a great place to have my car serviced . Chris Corey did a great job!

joyp1986

Jan 13, 2015

I been going to this dealership for two years Because they told me only mazda knows there cars. Let's just say twice over those years I've complain about problems I had with my multiply times and Phil from green team told me all the time . It is normal In the end the problem wasn't normal and costed me more money than when problem orginated. They are really expensive, customer service is horrible and their solution to every thing is we can get you into a new car. Stay away

H. H. Johnson, Jr.

Dec 30, 2014

Reese Johnson was first class and most accomodating to deal with on the purchase of my new truck. He has given me excellent customer service and follow-up on everything he said he would do. I will recommend him and Hampton Chevrolet to all m friends looking for a new vehicle in the future!!!!

John

Nov 20, 2014

I purchased a used Corvette from salesman Reese Johnson. The dealership had the car I wanted. We worked on the deal Reese was very knowledgably and professional in all aspect of the sale. Dustin Edmonds finalized the deal and Paul London got us great financing terms on the loan. I have purchased several vehicles from Hampton Chevrolet and the all the folks there are great, friendly, courteous, and professional. I will most definitely purchase another vehicle from them in the future

Erin Steiner

Oct 14, 2014

Hampton Chevrolet has by far the worst customer service of any dealership I have dealt with. Every time I call, I am placed on a 5-6 minute hold and then usually returned to the extremely rude and condescending receptionist. While my car was being serviced (for a transmission issue), the top to my center console was completely torn off with broken plastic to prove it. Management told me that it could have been a burglary, except my $200 raybans and GPS were still in the console! Definitely a sketchy business with disgruntled workers. The manager was completely unapologetic about my car being dismembered and told me that he didn't "know how this could have happened." AVOID!

k0515838

Aug 21, 2014

What a JOKE!!! Saw a new Silverado online and contacted Ashley at the dealership...worst mistake ever! She provided me the out the door price then when I asked for it in writing it took 3 days for the dealership to contact me to say "Oh were sorry there was a computer glitch the truck is actually almost 4k higher than we quoted". The dealer should have honored the price they listed it for...this is just bad business. STAY AWAY THEY WILL CHANGE THE PRICE ON YOU!!

mityqwik

Jun 29, 2014

fast and very good work.my car runs like the day it was driven off the dealerships lot ,the red team is number one in my book and mr bunch the red team leader is very nice and customer oriented ,thanks red team i will be back

Welton

Jun 14, 2014

I really liked Shane my salesman, he was the determining factor in my fiance and I purchasing from your dealership.

Robert

Jun 13, 2014

I always receive courteous, friendly, and professional service from everyone at Hampton Chevrolet and can depend on my vehicles to be serviced and or repaired correctly the first time.

Susan

Jun 6, 2014

I always receive great customer service when I go to Hampton Chevy. They're always so professional and courteous. Wouldn't take my car anywhere else!

Charles

Jun 5, 2014

Service excellent. I think that your charge for the diagnostic should only apply to people that don't have the service done at your dealership. If work is done by you the charge for the diagnostic should be subtracted from the bill.

Terry

Jun 2, 2014

Jim Goslee of the white team always takes care of me. He is a pleasure to work with. He lets me know what my car needs and gives me options.

Eric

May 31, 2014

I liked that I was able to get my car in right away. Hampton was able to fit me in & had it finished in a timely manner.

Robert

May 31, 2014

Very well managed. I purchased this auto because of previous wonderful experiences at H Chev. The reputation with me is unexcelled. RBA

Olivia

May 27, 2014

The work done on my vehicle is always superior. Mike Seaman really knows his stuff! I did have to wait quite a while to get my service done on my car with the recalls going on right now. That was the only downside to my experience.

Bobby

May 22, 2014

Your best asset is Kelly, the blue team service manager. People sell your product. She is the best you have. She knows how to keep a customer aware of the needs of the car without pushing a sale.

William

May 18, 2014

I have always been pleased with the service we have received over the years. The only thing I am displeased with is the service reservation system. It was much better and easier to talk directly to my service manager than someone who is not familiar with my vehicles.

Robert

May 14, 2014

The 2014 Cruze is the 4th new vehicle purchased from Hampton Chevrolet (Tahoe, Avalanche, Silverado, Cruze). Dave Carter has always been my salesman and he does a terrific job!

Susan

May 14, 2014

You always work to the convenience of our schedule, allowing us to drop the car pretty much when it works best for us and service is always done in a timely fashion.

Frederick

May 11, 2014

Thanks to Phil Stallings and the Green Team for their outstanding support. We really appreciate Phil and his Team for their continued exceptional service. Fred and Fran Draudt

Jefferey

May 9, 2014

Work was done quickly, but technician did not scrap the glue off the window from old inspection sticker and left about a 2" spot of ugly glue next to the new sticker. Some people do not take enough pride in their work to spend 1 more minute to make the job look right.

Lawanda

May 7, 2014

Great customer service all the way round. Everyone was on the same page. I really appreciate the level of service I received.

mikequig

May 7, 2014

We purchased a 2009 Mazda3 and have been going to Hampton Mazda for five years now. Phillip is awesome, the absolute best. The service is always exceptional, and Hampton Mazda goes out of their way to accomodate their customers and any needs they may have. Highly recommended !!

Juan

May 6, 2014

Appointment was handled on time and quickly. Oil change, tire rotation and state inspection. Service staff provided a resolve to my cracked dash board on my 2007 Tahoe

Robert

May 6, 2014

They were able to fit me in at a moments notice. I had never needed service "right now" before but Phil got me in. Thanks.

Glenn

May 4, 2014

I find it troubling that you get pre-approved on the internet and you can get instant trade information on the internet but when you to the dealership the person that helped you on the Internet has not passed on any information to the dealership so then you have to redo everything I don't do not understand why this process or procedure is like this why expose all my information as in credit information to the Internet when I have to redo it once I got to the dealership. special thanks to jenny for all the help in getting me all of the infomation I needed for the purchase. thank you for to Shane and Daniel for there diligence in getting the job done.

Arnold

May 3, 2014

Green Team has serviced my 2K Impala & my 2K Silverado since the beginning; results is always outstanding; I trust them because they care! Mr. Phil is a Great team leader

Cristi

May 3, 2014

I love my contact Jim (white team). He always takes care of me and keeps me informed of the services I need.

Richard

Apr 26, 2014

My sales rep, Bob Powers, and my finance rep, Dan Rodriguez, both did an excellent job in every way, as did the lady who explained paint and fabric protection. No complaints at all.

Paul

Apr 25, 2014

Jessica Barnes was amazing and very helpful. She made us feel like she knew us and answered all questions that we had.

Albert

Apr 24, 2014

Fine dealership experience. Well informed on what was done and what was needed. Shuttle service really helped. Disappointed that recalls could not be performed.Disappointed vehicle needed front struts, rear shocks, and front brakes at just 16,000 miles. Ext warranty covered struts but I had to pay for alignment. I have to try to save up for brakes and shocks.

Steve

Apr 24, 2014

EXCELLENT SERVICE EVERYTIME, PHIL STALLINGS IS TOP NOTCH, AND THE GREEN TEAM ALWAYS TAKES CARE OF MY CONCERNS, I WISH ALL MY SERVICE EXPERIENCES WERE LIKE THE ONE I GET WITH HAMPTON CHEVY! :}

Julius

Apr 23, 2014

Came in for an oil and filter change appointment and I was out in a jiff that was really nice.

Samantha

Apr 23, 2014

Did not know I could get such a great car with moy credit. Really thankful they took the time to help me out.

James

Apr 22, 2014

Quality customer service, First class operation, I have and will continue this dealership to everyone. You have several outstanding employees, phone, service desk and parts service. you staff is great.

Ernest

Apr 19, 2014

Everyone is always courteous when I come into the service department. I'm on the green team and Kelly has always been very nice and helpful to me.

Alison

Apr 17, 2014

Salesman David Carter & the manager Paul really went above and beyond my expectations! I absolutely love my new car & have already recommended & will continue to recommend friends & family members to visit Hampton Chevrolet!!!

Robert

Apr 17, 2014

Driver's Side window would not function. Called Green Team in the morning and car was worked on and fixed the same day. Outstanding Service.

Dawn

Apr 16, 2014

From the moment I walked through the door I felt welcome. Although I had an appointment with someone else and they were unavailable, Wayne didn't allow me to wait and assured me that he would be able to help me with the predicament I was in and that's what he did. The whole team took care of me and made sure my experience was nothing less than great.

John

Apr 16, 2014

Phillip Stallings is a valued member of your team. He could not be more pleasant, more informative, or more professional. He can ALMOST make spending $$ on maintenance and repair feel good !!!!

Stacy

Apr 16, 2014

Friendly service, Helpful responses. My purchase in 2011 was a smooth process. I only wish that I had learned more about financing the purchase prior to the signing, that part seemed very rushed

Jason

Apr 15, 2014

Maintenance blue team helped expeditiously to fix my vehicle and was more than generous to help with additional services not on the list. Great team.

Suzanne

Apr 15, 2014

you are like family, been bringing two cars there for 15 years and no complants/ we know each other and take care of each other, and thanks

George

Apr 14, 2014

To all concerned dealing with me at HAMPTON Chevrolet, A job well done. I was treated with the utmost respect by what was called the white team. I will recommend family or friends to visit Hampton Chevrolet in the near future. "LIKE A ROCK" Thank You,George T. Whitson

Curtis

Apr 11, 2014

All agents were courteous, gave me feedback before preceding with any work, and work was accomplished within the time frame quoted.

Rosemary

Apr 9, 2014

I have been dealing with the White Team since 1993. Jim and his team are absolutely the BEST!! They are definitely one of the reasons I returned to purchase my next vehicle.

Barbara

Apr 8, 2014

I always get excellent service at Hampton Chevrolet. Kelly Pale and the blue team are my number one reason for recommending Hampton Chevrolet to my friends and family.

Parrish

Apr 7, 2014

I really appreciate Kelly and the whole service team. They are efficient and great at what they do. I wish that I didn't have to worry about my GM issues but I'm sure that Hampton Chevrlet will assist me with whatever I need once GM sends the parts to have my car serviced. My fiath in American made cars however has not changed, but GM needs to send part very quickly to solve this issue.

Joe

Apr 5, 2014

Hampton Chevrolet's Service Crew is the best! Always get the best car service and customer service over any other area. Highly recommend Phil Stallings and Chris Corey for any work you desire on your automobile regardless of year, make or model.

Ray

Apr 4, 2014

Kelly contacted me concerning the items I had concerns about in a timely manner. She answered any questions I had and we agreed on the items to go ahead on.

Harold

Apr 3, 2014

Service Manager - Kelli ? w/the Blue performed outstanding customer service. Mechanic was not able to duplicate the no start problem I was having but worked diligently to correct the issue. When I picked up my vehicle there was "no charge" which is unheard of now of days. If I ever buy another GM product I will be returning to Hpt. Chevy.

James

Apr 3, 2014

Hampton Chevrolet took my last minute request for state inspection. Moreover, the service was done very efficiently. Additionally, they found another, unrelated problem, and with my permission took care of that with the same efficiency. The service writer prepared my bill and applied a senior discount without my having to ask for it. As usual, I am extremely pleased.

Catherine

Mar 27, 2014

I have always had excellent service at the Hampton Chevrolet service department. Mr Phillip Stallings has always seen that my car has been well maintained.

Edward

Mar 27, 2014

This was my first experience at Hampton Chevrolet and I could not have asked for better service or facilities. My only request would be to level out the exit dip at the light onto Mercury Blvd. My cars front air dam scrapped even though I went through as slow as possible.

William

Mar 27, 2014

As always, I am impressed by the professionalism and courtesy of the staff. After more than a decade of having all of our family vehicles purchased and serviced by Hampton Chevrolet I cannot imagine going anywhere else.

Brian

Mar 23, 2014

My buying experience at Hampton Chevrolet was the best ever. Your sales representative Wayne was the greatest ever. He was totally versed in every aspect of the vehicle I was interested in and with out rush, took his time and devoted all his attention to me without push or pressure, making me feel that I was in a Quality establishment.

Lewis

Mar 23, 2014

Jim and the white team are as professional as they get. The entire service area regardless of team, makes every attempt to service the customer. My service has been excellent and the truck is running great. Unless something unseen comes up, I will be a returning buyer.

Alex

Mar 22, 2014

Jim Goslee was very prompt in taking care of my needs and the service provided was excellent. I really enjoyed the people i came in contact with there very much.

Guadalupe

Mar 22, 2014

I called..got a same day appointment...got my truck serviced in about one hour. Great service I have come to expect after being a customer for over 20 years. tks

Derek

Mar 21, 2014

Went in and explained what I needed done. Representative never made me wait and offered their lounge while I had to. Made an appointment, showed up and got the curtesy shuttle home. Picked me up when I was done.

Carol

Mar 17, 2014

This time when I called for an appointment, I was handled very efficiently. I did not have to wait for a call from Red Team every thing was set up with the person who took my call. This was super great. THANKS

Duane

Mar 17, 2014

I came in for an estimate for a minor issue with my door. You were able to fix right then while I waited.

Robert

Mar 12, 2014

Discussed with us about requiring tire rotation and alignment and then accomplished it after receiving our permission. Car was returned clean and on the same day as the appointment.

Marilyn

Mar 5, 2014

Everyone involved ( Ramon,Calvin, Dustin, Daniel, and Clifton) worked very hard to get me into a new vehicle. They were patient with me and understanding and tried to fit my needs to the best of their abilities. Because of service like this, I have been a loyal customer to this dealership since 2005. Keep up the good work.

Nancy

Mar 5, 2014

I left my car sunday night with out an appointment hoping to beat the storm - they inspected, changed oil and a few other maint. items and I picked up my car just as it was beginning to sleet. It eh service was first rate

Robert

Mar 4, 2014

I purchased A NEW , left over 1012 Sonic last December right off the lot. requiring very little sales time. I wanted to purchase a GM auto; I wanted to purchase one from Hampton Chev because the service dept had been so good to my grandson(whom I support). He owned an older GM Pontic which needed service. The Blue team at HC were very helpful, kind and I actually believe they saved "granddad" a lot of money. I wanted to pay HC back for the great service. I told the sales force when I entered last dec. the reason for my purchase. I did not need a NEW auto; but I have a fairly high income and wanted to park my high mileage truck for a while...and take advantage of the better gasoline mileage a new auto would provide. It served me well; With some exciting incentives from Gm and my GM card earnings, I returned two weeks ago and traded my old Sonic in for a new 2014 Cruz. I am very happy with both autos and the dealership. I am not a shopper. I never visited any other dealership, nor did I shop prices at other dealerships. I went in with an idea and Bob Powers just made it happen. Thanks HC , Bob Powers, the entire team at HC; and GM for offering the incentives and the opportunity to upgrade 6 months early. Dr. Bob Allen, Hampton VA

Bruce

Mar 1, 2014

Overall I was happy with the responsiveness and general customer focus during the purchase. My only concern is that the final purchase price appeared about $1000 higher than what I had negotiated with Abe. I am not sure the reason for this and should have asked Abe for a copy of the deal parameters once we had agreed but did not do so. You should do this as a matter of course so your customers can more effectively compare the final figures. The best news is I LOVE the car so far.

Denotria

Feb 28, 2014

The experience was a delight. I called spoke with Phillip about checking my airbag because the sensor came on. He was very friendly over the phone and offered me flexible times to get my car serviced. I explained that my schedule was tight, but he accommodated right away. At the note I left overnight with my keys I asked for him to call me with an oil change quote. I also told him I would call around noon. Phillip was promp in calling before noon! He gave me the quote of the oil change an of course I took advance of the wonderful service. Then, Phillip called me to let me know everything was ok with my airbag and the oil change was done. At most car places you have to call them all day to get a status on your car, but not with Phillip in Hampton! I may live all the way in Smithfield but this type of service is worth the drive! Thank you for wonderful service! I only wish I could have met Phillip in person to say thank you. Again, thank you for wonderful service!

William

Feb 26, 2014

Drove To California & Just got back. I guess you will see mesoon for more service. Way to go Phil S

Justino

Feb 24, 2014

Wain Terrell did a great job anwering my quesitons and providing everything needed to sell me my 2014 Chevy SS.The Sales manager and the loan officer made the deal just the way we expected. Excellent all the way.

flutefreak195

Feb 24, 2014

Avoid this place like the plague. This is literally the worst place I've ever gone to get work done. I was in an accident in a 2 week old car. I was told to get my estimate done there, and the insurance person told me it was unsafe to keep driving it. So they made all of the repairs at the Hampton Chevrolet. The paint started peeling on my car with BRAND NEW PARTS a few months later. I also noticed that my bumper was never correctly realigned when placed on my car. I later came to find out that they aren't a Nationwide insured shop, and NOBODY told me, so my insurance agent couldn't make them fix it. He was wonderful though and fought for me. Hampton Chevy on the other hand has literally been dragging their feet for 5 months about getting my car fixed. They don't respond to calls, they won't email you back. I have done literally everything that they have asked of me and yet I get no good service there. It wasn't until I went over the person's head and had another shop look at my car and verify it was their incorrectly done work that they said they would fix it. I will never work with this shop again and I hope that you don 't either so you don't have to go through the same mess as I have.

Shelite

Feb 23, 2014

I brought in my 2008 Chevy impala in for service. Since I purchased it from NC it didn't have a front bracket for license plate. I'm original from VA and no longer in military so I had to switch plates. I also had 2 keypads program since old ones inop due to wear and tear.

Mary

Feb 22, 2014

As always, the Hampton Dealership is, without a doubt, one of the friendliest, cleanest, and professional places a customer could visit. In all the years I have gone to Hampton Chevrolet, I have always been satisfied and have always experienced the most courteous attention.Mr. Steve Cook and Mr. Mike Bunch are always most attentive to the clients that come to the dealership's service department and I feel from observation, it appears all of the representatives in the department show the same courtesy to those who bring their vehicle to them for services.I always tell people about the service and attention that I have been blessed enough to receive from the Hampton Chevrolet Dealership.

Jamal

Feb 21, 2014

I just would like to thank Bob Powers for the outstanding service. He did a real good job. Also would like to thank Dustin , Daniel and Paul for making my experience at the dealership memorable. It's my third car from this Chevy dealership and definitely will recommend it to my friends and if I'm buying any car it would be from there. Even the price that I sold/trade in wasn't what I wanted to be but at the end it was very close to the deal that I had in mind when I came to them. Job well done guys.Jamal

Jonathan

Feb 18, 2014

Everyone was very helpful and made my car buying experience worth while. i have literllay been in Walmart longer than i was in the Hampton Chevrolet dealership. ervyone took care of all of my needs!!! I am very pleased. Big thanks to the team at Hampton Chevrolet!!!

Larry

Feb 18, 2014

My service writer was Phillip Stallings-Green team. Very professional and handled everything for me in a couteous and timely manner. I have dealt with Hampton Chevy for 10-12 years and Phillip is now my go to guy for sevice. Feel free to share this with him.

Olivia

Feb 18, 2014

You have an awesome duo: Mike Bunch and Mike Seaman. I won't even bring my car in to be worked on unless Mike Seaman is there. He is efficient, reliable, and a competent professional.

James

Feb 17, 2014

Phillip Stallings always takes good care of me and all my Chevrolets. Takes the time to make sure I am happy with either service or repairs and makes me feel welcome. Great guy.

Marjorie

Feb 17, 2014

My service was excellent, and I did not have to wait very long, and I thank the green team for very excellent job they did on my vehicle.

Paul

Feb 17, 2014

This is the only dealership where i have felt comfortable every single time i walk in. Reese johnson is a big reason why i feel that way. I wil not by a truck from anyone else. The customer service far exceeds any other chevy dealership i have been to. Every time i have made an appointment my truck is taken on time and completelt in a timely manner.

Alan

Feb 16, 2014

Mike Bunch in service did a terrific job of ensuring my recall notices were taken care of while I had my car in the collision center for repair. Ron in the collision center was superb and made sure my vehicle was done on time. It look like a brand new truck again.

James

Feb 13, 2014

Anthony and the entire team went above and beyond to place me in the right vehicle. They were patient, willing to work with me, and I felt very comfortable throughout the process.

Mark

Feb 13, 2014

When I arrived they immediately took care of my needs. I also received calls to tell me about the work that had been done and what needed to be accomplished. They provided a very professional environment that gave me peace of mind and confidence that they had my interests in mind.

Woosride

Jan 31, 2014

We purchased a 2011 Chevrolet Equinox and couldn't be happier with Hampton Chevrolet Mazda. Our salesman was outstanding and the manager (Dustin) made sure we got the vehicle we wanted. He didn't have the vehicle on the lot, so he located another one and had it delivered to the dealership for us to look at. We never felt pressured through the entire process. We had our own financing lined up but they were able to beat our rate, which was an added bonus. I would recommend this dealership to anybody looking for a new car!

SamYekarris

Dec 26, 2013

My husband and I were in the market for a used vehicle, we live in Richmond, VA and there were no dealerships who had the vehicle in stock. We did locate it online and Hampton Chevrolet. We called and spoke to a friendly gentleman by the name of Lou who encouraged us to make the trip down. Aware we were coming from Richmond, he stated he would call us mid trip to inform us if anything changed with the car's availability. About an hour later Lou did call to inform us the car was still available. I was impressed by this. We got to the dealership and was assisted by Calvin Smith and a female sales person (I forget her name) both were friendly and helpful. We ended up purchasing the vehicle, unfortunately husband informed me once we got home the vehicle only had a quarter tank of gas when he left the dealership. Mind you, it is about an hour drive from Hampton to Richmond. I called the dealership today and spoke to Manager Calvin Smith who informed me that their policy is to only put 5 gallons of gas in used vehicles, but new cars come with a full tank of gas, however he offered to put 10 gallons of gas in the vehicle the next time we are in Hampton. As a consumer, I feel this is unacceptable especially when the dealer knows you have driven an hour just to purchase the vehicle. As a courtesy it would have been nice to have left with more than a quarter tank of gas given that we did purchase ancillary products from the dealership as well. My husband had to stop mid trip home to put more gas in the vehicle. I have purchased two pre owned cars from different dealerships and each time the dealer filled the tank up. I think this policy is ridiculous. Each customer, regardless of what condition of car they purchase should leave with a full tank of gas. No customer wants to hear about what your policy is, we want fair treatment. I appreciate Calvin's offer to put gas in the vehicle the next time we are in Hampton, however we have no need nor desire to return to Hampton. Why drive an hour just to get 10 gallons of gas in a V8 vehicle? That's counterproductive at best. Now had he offered to mail a gas card the equivalent of 10 gallons that would have been acceptable, but that wasn't the case.

sriggs11

Dec 3, 2013

Pro: The Business manager was knowledgable and courteous. Con: The Salesman was nice but sporadic throughout the sale. Through conversations I had with the salesman, I do not believe the salesman knew about the problems with this car but someone at that dealership knew and covered it up.Quality of Work: The dealership stated it was used car sale (not certified vehicle) and it was run through their shop. After I brought the car home I found a problem with the transmission, water in the taillight (which is illegal since it had a current inspection sticker), two days after driving the vehicle the check engine light came on. I had my own mechanic scan it and it was the catalytic converter. The car was sold as a used vehicle but clearly deception occurred for this purchase.I bought here because they had the used car I wanted with the amount of miles I wanted. I will not be a repeat customer and will not refer people to this dealership.Also, the vehicle was supposed to be cleaned for delivery to me. After being "cleaned" there was dust on the gear shift, radio & A/C controls. The truck had pieces of straw (definitely wasn't even vacuumed) and a spot on the passenger side that I was able to wipe off easily. Water spots were left on mirrors from the poorly washed job. The salesman told me I could wait, the "cleaning staff were quick --about 20 min. or so", I waited over an hour for an extremely poor cleaning job. my 11 year does a better job cleaning the car out!

CraigKem

Nov 30, 2013

My wife and have been loyal customers for over 24 years and that's where it will end. I setup an online appointment thru "Hampton Chevy Website" when I arrived for my scheduled appt., My service adviser (Jim Goslee) made it clear he didn't think much of on-line appts. and he was very busy with other orders and I would have to wait. Another adviser took over to help me I told them of the issues I was having and was told they would take a look at the problems. They called back and said they could fix the items they found and I authorized the work to be done. I was told that they would also give me an updated "more precise" estimate. Well, after waiting 5 days without a response, I called them and was told my van would not fit on their lifts? First off it took 5 days for you to decide this and still not respond to me, but I called 2 other competitors and they said "that's crazy" They had never heard such a thing. I guess I am still wondering why they did not want to work on my vehicle?I can assure you that I will never ever darken their doors again..........Craig, Hampton

RunfromHampton

Mar 8, 2013

How can this place have such great reviews. Not only did I not get my car fixed, I saw at least 2 unhappy customerswhile there. I rented a car for hundreds of dollars only to return days later to an unfixed car. Called the insurance company and they told me Hampton Chevrolet had failed to take the car apart to get to the area that the adjuster needed to assess. Absolutely incompetent.

ed massie

Sep 28, 2012

I currently have credit problems and needed a dependable vehicle. Justin was able to get us into a dependable vehicle at a reasonable price. Very professional staff, and thank you, Justin for the extra time and effort you put in to help us.I highly recommend this dealership and professional staff.

susanm78

Mar 30, 2012

I had a very bad experience with another collision center through my insurance co. USAA, I was referred to Ben Allison to complete a job the other collision center didn't do correctly. Ben and his staff was extremely curteous and they finished the job in no time. The whole staff is very excellent to work, thank u so much!

BCW01

Jan 10, 2012

Ben was able to get me in right away, the state farm approved shop(Johnny Knocks)had a 5 week delay. Ben ensured that an excellent job was done on my repair. It looked like a new car when I picked up my 05 Malibu...that I purchased NEW from Hampton Chevrolet.

hrdhvn

Nov 15, 2011

I has to get my car serviced on 11/15/11 at Hampton Chevrolet. I had to leave my Trailblazer there for the day for them to fix a intake manifold gasket. I called Mike at around 3:13 pm to see how things were going. He said that he was not going to be able to get it finished today. I told him that I had class that evening so he told me to give him 10 minutes and he would see what he could do. He called back and told me that they would be able to complete it by 5 pm and that he was going to send the shuttle to pick me. I have always gotten good customer service at Hampton Chevrolet and will continue to get my service work done there.

RABCS1

Nov 3, 2011

i ALWAYS GET THE BEST OF SERVICE FROM PHIL AND BRAD, THEY CAN ALWAYS GET ME IN ON A MOMENTS NOTICE, THEY GOT A REPAIR COVERED UNDER WARRANTY FOR ME JUST FOR BEING A GOOD CUSTOMER! IT WAS A COMMON PROBLEM AND THEY KNEW I HAD ISSUE WITH IT SO THEY HANDLED IT.bRAD EVEN LETS ME USE HIS PERSONAL CAR IF I DONT HAVE A RIDE AND DELIVERS MY VEHICLE TO ME WHEN DONE! i HAVE RECOMMENDED FRIENDS TO THEM AND THEY ARE ALL SATISFIED AS WELL. GREAT JOB BRAD AND PHIL THANKS FOR THE AWESOME SERVICE! ROBERT DEBARTOLO

DLW2011

Nov 2, 2011

Hampton Chevrolet is GREAT! Always get great service from the Green Team and Phil Stallings, and Bob Powers was great when I purchased my 2011 Camaro...I recommend Hampton Chevrolet to everyone that is looking for a vehicle or needs service...Thanks.

Astal004

Nov 1, 2011

Phil Stallings was the definition of a businessman. All about efficiency. They were helpful friendly and had me in and out in order to make it to an appt. I have been with Phil for a while and never have any negatives to say. Highly recommended.

Smithwickb

Jul 28, 2011

The service there was great....Mike got my car in and out quick. The work was done right and the tech even found a problem I didnt even know I had and was under warranty.

gparr

Jul 27, 2011

Customer service was great.Very friendly and courteous. Went out of their way to make sure your experience was positive. Only negative was the expense of the tire rotation. A little high priced.

pandbp

Jul 27, 2011

I have purchased my last two new cars from Hampton Chevrolet Mazda from David Carter and have worked with Phillip Stallings for all my excellent service since 1997. I have always been satified with the quality of work and the friendliness at Hampton Chevrolet and I have recommended this dealership to others since 1997.

cbrown757

Jul 26, 2011

It was a very good experience and well worth the time spent. The sales department waswas very professional, and friendly. It was very hot that day, and they kept us cooland comfortable, with refreshments. I reccommend Hampton Chevrolet to any one that needs a good used or new car,and truck. Thank you, Howard Brown.

acandlerjones

Jul 24, 2011

I was referred to the dealer through the USAA car buying service. Mr Cook picked me up in my new car and we test drove back to the dealership. I was in and out in less than three hours. I am very satisfied with both my new vehicle and the attention given me by The team at Hampton Chevrolet Mazda.

kaneisha_danielle

Jul 24, 2011

I am a Saturn owner and Hampton Chevrolet took me in with open arms. I greatly appreciated their work and in a decent time frame that I was able to work with.

joseph74

Jun 25, 2011

they have very poor service i bought my 2011 chevy impala here and the battery light came on so i called them to for a service appointment the girl that answered the phone for the white team was rude and unprofessional she was not friendly at all she told us she would try to get us in so we came in about 3pm she told me it was too late because she had an appointment for us at 9am she lied there was no appointment she just told us to bring in when we could we had to scream and yell at them before they would do anything to my car they have very bad service once you buy a car from them they will kick you to the curb beware of this dealership do not buy from them

Mac11

Jun 20, 2011

Hampton Chevrolet Mazda Exceeded my expectations in my car buying experience. My salesman new exactly what I wanted. And at the right price. I've had my 2011 chevy equinox for a month now and I'm loving it, thanks to Hampton chevrolet for making this happen.

amysueran

Jun 18, 2011

Hampton Chevrolet Service Department was very helpful. Quick appointment set up on the phone. When I got there, the service manager I was to see was with another customer so someone else helped me right away, got my car and information. I received my ride to work and got there on time! They even offered to pick me up at work and bring me back to my car! That is a nice service! I received 2 phone calls when my car was ready (and my questions answered). When I returned to pick up my car, I was quickly on my way with the service done as scheduled.Thank you Hampton Chevrolet. I will seek your services in the future!I have already recommended people to buy their new car from you!

rhorn83

May 25, 2011

I had a very pleseant experience with this dealership. They answered all my questions, and were very professional. I received a great price, I was treated very well (the free soft drinks were awesome!). The best part of my experience was that I was pushed into something I did not. I knew what I wanted, and I they valued that. I would definetly work with this dealership again!

Kamsis

May 13, 2011

Great service! Ok, it was time for my state inspection and I totally forgot about it. I called Hampton Chevrolet and was connected to Kelly, she asked me to come right in..she got me in and found a safety item that needed attention. They fixed it and I was back on the road again quickly and safely. Great service on every aspect. Oh yeah..what a beautiful service write-up and lounge area, they had coffee, tea's and free soda and an awesome children's area. I'd recommend this dealer to all my friends and family. Thanks guys for a GREAT experience and the free soda!

crez1

May 12, 2011

I would not recommend this dealer for service or repair. They damaged my car that was in for a simple oil change and road test to investigate a noise and refused to take responsibility for it. They will not even return my calls. Avoid.

Danny-Vicki

Apr 28, 2011

We had a great experience purchasing our Mazda 3. All our questions were answered and everyone was very helpful. Ben Perry was great. We dealt with him in the past when we purchased our first car from Hampton Chevy/Mazda and were very pleased that he was able to help us with our current purchase. We will be back if we need another vehicle in the future. Thanks to everyone for making this a great experience.

mulch06

Apr 8, 2011

I have had to bring my vehicle into this dealership multiple times for significant service and each time has been a painful or unpleasant visit. My service team leader normally would not call me with updates, but rather I would have to call him. Then, I would only be told what the fix is, and not what the problem is or why the problem occurred, resulting in regularly feeling like I'm getting taken for a ride. I would ask questions about the problems, but even still would rarely get answers. The last time I used this dealership for service they forgot to mount the undercarriage splash guard, causing it to drag on the ground and get wedged under the car. When I brought it back in, they did fix it promptly, but there was no apology, no contrition, not even an attempt to explain how such an obvious thing could be overlooked. Instead, the service team lead simply walked into the waiting room and said "Here," gave me the keys, and walked away. As long as I have any choice, I will not return to this dealership after a long history of poor service, bad fixes, and overall dissatisfaction.

tknotts

Apr 1, 2011

This is the 5th vehicle I have purchased from Hampton Chevy and the way they treat and take care of their customers sets the benchmark for how a dealership should be. I initially found the vehicle online and Abe Kent was quick to get back to me and see all my expectations were met. I thought so much about the way I was treated I drove 6 hours and made a weekend of it!! Any people I still know in the area I always tell them there is only one place to purchase a new or used vehicle on the peninsula and that is Hampton Chevy Mazda. Two thumbs up and I also know when the time comes for my next purchase I'll be making the 6hr trip again!!

danita1962

Mar 28, 2011

Hampton Chevrolet came highly recommended and they lived up to the recommendation. From the time I pulled into the parking lot and got out of my car I felt welcomed by everybody I came in contact with. Mark did an excellent job answering my questions about the new Cruze. Dustin was also very helpful and went over and above with my gas guzzling trade-in. My purchase options were thoroughly explained and I never felt any pressure to add on the extras. I will not hesitate to make a trip through the tunnel for my future service needs.

allenrd

Mar 25, 2011

Had researched cars online before visiting the dealership. Alan Cook was extremely helpful and answered all our questions. We were fairly certain which car we wanted before we came in and he had it waiting for us by the time we arrived. We were able to take a fairly lengthy test drive during which we found a problem with one of the car's stereo speakers. Alan was able to have the speaker replaced while we waited. The entire process from the time we got to the dealership took about two hours. It was one of the best car-buying experiences we've ever had. We would highly recommend this dealer and, specifically, Alan Cook to anyone looking for a reliable used vehicle.

Bigred83

Dec 30, 2010

I brought my Saturn in because I had recieved a recall letter for the power steering going out. I asked them to look at the front end becaus I was hearing noises at high speeds and while turning. After the so called thourough inspection, they refused to fix my power steering in accordance with he recall and told me that I "may have a bent rim" and the only way to tell was to but all new tires. They quoted me $900 to fix my car. I refused their suggestion and they charged me $90 for a diagnostic check. The peope were horribly rude. To top it all off, they smoked in my car graciously leaving behind thief cigarette butts, crushed cigarettes, and their lighter. I will NEVER NEVER NEVER bring my car here again or ever recommend his place to anyone.